Ashley Outlet Hixson, TN

We had wonderful service and the staff was very knowledgeable and helpful! A great shopping experience!

We popped in on a lark and walked away with a fantastic price on a dining set. All of the sales people were very low pressure. Adam was an amazing help and getting exactly what we wanted.

Worked with a gentleman named Ben he was very knowledgeable and a very pleasant man

Allan was amazing , this was the first time we have been to the store and definitely not the last .!

Ben at the Ashley Outlet store was awesome! Answered all my questions and never rushed me into a purchase. Great service and nice people!

Great place to purchase furniture. Allan was of great help and will use him for future purchase

Great price and great service .

Ben was great!! He was very helpful and professional.

Greg S was nice, knowledgeable , and fast!!

Kim was amazing! She took her time, making sure to understand what I was thinking about to purchase and what my needs were. Highly recommended!

Had an awesome experience with Kim, she had lots of great recommendations for which pieces would work best together in my space and got me a really nice price to go with it.

(Translated by Google) The best experience (Original) La mejor experiencia

It was good. Got what we needed.

Customer service here is a complete slap in the face. You call the store number and get routed to corporate who just tells you to contact the store and you could be in this circle for hours. On top of that I was blatantly lied to. I specifically asked when I made my purchase if there was any kind of warranty and was told yes for one year. 2 months later I have a problem and its "sorry as is no warranty" and to add insult to injury the store manager Jay in no uncertain terms let me know he thought I was a liar. The prices are great but beware of the promises they make because they will rescind them.

Efficient and professional

Absolutely wonderful! We loved Adam!

Allan Lee is super friendly and helpful. Very easy experience.

Allan Lee was so helpful. He listened to what I needed and steered me towards a much better set of 2 sofas. He was so convincing that he sold my sister 1 also, just in a different color.

Very helpful service and great prices.

Ben was a great salesman. He helped us get a great deal on our couch and table. Awesome guy and great store. Better prices and deals than the website. Five stars for sure!!!

Fair pricing and Kim was very helpful!

We had the best sales man he didn't pressure us to buy anything and left us alone to shop around. If you can ask for Benjamin Coffey his the best 1000% would recommend

Allen was very easy to work with and kept us close to within the budget we were working with. Thank you so much for your kindness and professionalism.

Allen gave of his full attention and stayed within our budget but didn’t slack on quality. Thank you so much, Allen for kindness and professionalism.

Google says they’re open till 9 PM but the door says they close at 7 PM

Ben was very helpful and attentive Adam processed the payment with patience

Greg was excellent

The guys were very helpful as they helped us with our purchase!

The lady,Kim,was very nice ,helpful,and considerate,and understanding about my financial situation. She was awesome.

The bed was a great price but we came home without the electrical plug. Called yesterday after noticing and haven’t heard back from them yet.

Gregory was a great sales rep, no pressure, just facts and good information. He was very friendly and customer centered; one of the best!!

I am so pleased with the service I received at Ashley today. Mr. Allan was very knowledgeable on the pieces I wanted to purchase. I left the store very pleased.

Beautiful furniture. Great salesman, he was very helpful and professional.

Mr Benjamin was great! Gave us several options and saved us money. It was a win win situation.

Fantastic Kimberly bloch was great i will be back for more furniture 😀

Allan was absolutely amazing! Hands down the best customer service I’ve ever experienced. He helped me pick out six pieces of furniture and coordinated to get everything delivered and installed in my apartment the very next morning. He went above and beyond to make sure everything was perfect. Can’t recommend him enough — thank you, Allan!

Adam was easy to work with and got me taken care of quickly. I appreciated him.

Great business store!

Ben was very helpful

Excellent customer service and very helpful! Will most definitely do business here again.

The team is very friendly.

Greg was awesome. Handled all of my questions. And I had alot. Definitely asking for him when I come back for bedroom Suite! Hes an asset to your company for sure..

Great experience from beginning to end. Greg was awesome at the store and the delivery guys were a fun duo and very professional.

Going to the store was a great experience but the delivery was awful. After purchasing the sofa we were given a delivery date of 4/12 for the whole sofa and then that was rescheduled to 4/25. On 4/25 there was no delivery so I called and was told that the sofa was on backorder. Strange because I bought one off the floor and it was labeled SOLD before I left the store. I went to the store physically and the sofa was there ready to be delivered. The store arranged for the sofa to be delivered the next day, 4/26, today. The guys set the sofa up and after they left I realized that the sofa was against the wall and cannot fully recline. I notified the delivery team and was told that I must file a claim to have that corrected. I am unable to move and/or take apart the sectional myself so I am stuck with a reclining sofa that does not recline. I spent over $4,000 for this sofa and I am going to have to hire another team of people to come in and set it up properly. I will never do business with Ashley again.

I was able to get some new furniture and a new mattress. Steve who works in Hixson was so nice and friendly. He worked with us and was honest! Honesty seems so hard to find nowadays. I highly recommend finding Steve, he will help you out as best as he can. Thank you Steve.

When my partner and I went to search for our new mattress for our first home, Allan Lee greeted us and was extremely helpful throughout the whole process! He was casual and not pushy, and as someone with history in furniture sales, I know how pushy and dishonest some salespeople can be just to make a sale. Allen was upfront about everything, going the extra mile to back his claims, and overall made it easy to trust in him. We got our mattress delivered about a month ago and my partner and I have had the best sleep we’ve ever had in our lives. Allen also worked with us with our budget and gave us an unbeatable price which I cannot express enough gratitude for. We feel so confident in our investment and we will definitely be returning for future needs.

Salesman was great and very courteous

Super friendly, very helpful, and i love my new couch!

Ben and Jay did a great job getting us a couch and dining set! So happy with our experience! They went above and beyond!

Rafael and the other gentleman did a great job delivering today. Also, Steve was an excellent resource at the store. Thanks guys. Actively relaxing on this couch. Much better than our last

Excellent buying experience. Allen Lee was great to work with and delivery was quick.

Great friendly service and quick service thanks to all

Salesperson was very professional and personable. Purchased a living room set and the process was smooth and efficient.

Ben was prompt, informative and helpful

I really liked shopping at Ashley Outlet. We were greeted when we entered and as my sister and I had questions our sales assistant was there in a moment without hovering over us. I highly recommend this store! I found just the right mattress after looking on and off for weeks.

It was a wonderful experience that sells person she was wonderful and help me save overall I give them

Worse than buying a car. Salesman lied and promised us delivery on Monday. So, I took off work only to receive a text on monday around 11am. saying opps. My bad warehouse is closed, so I had to take another half day off work for the delivery. They still charged me the full amount for delivery and offered no compensation for my time. These guys can close the doors permanently for all I care. Lost a customer.

Our items showed up destroyed so we rejected delivery. We were told we would receive a full refund as you would expect. We have been given the run around being told we now need to still pay the delivery fee and have not been refunded at all in the 10 days since the delivery attempt was made.

The young man was awesome! Quick and to the point. Jake is a keeper!!!! Thanks for the walkthroughs.

Allen went the extra mile to help me find the best fit to match bed set. Thank you

Excellent experience! Our salesman, Donald Price, was very knowledgeable while remaining low pressure. We feel we got a great deal

Allan Lee was the best design consultant we could have dealt with. I hate salesmen and I hate buying furniture but he made my experience enjoyable and easy. Ciao

Great experience and good prices. Allen was our salesperson and he was pleasant and helpful. We will shop here again in the future.

Ashley was a great help getting me something for cheap and that I enjoyed

Adam was fantastic to work with. Our personalities clicked right away and I trusted that he had my best interest in mind. I was making a big purchase, so his friendly professionalism and straightforward approach gave me confidence that I was on the right track.

Best furniture shopping ever. They were not on top of you they allowed you to look and then ask if they could help and Allan was amazing I will definitely go back there again.

Allan helped me find something within my budget that was realistic but also what I wanted. What became a 3 day scenario helping me navigate new territory(financing) he was EXTREMELY patient with me. Any question about anything in the entire store he knows the honest answer. If you go to the store, ask for Allan, he will at the very least make you feel solid about your purchase without being pushy. (Give Allan a raise he’s the only reason I didn’t settle on electronic express)

Ben was a pleasure to meet and do business with.

Ben is a great team member who was very helpful without being pushy. Let us take time to look and even took the time to look up items for that we were looking for that we didn't see in the store.

Great experience every time I visit this store! Benjamin was my sales consultant today and was awesome!!! Donna

Fast and easy experience purchasing bar stools!

Great place to find a reasonably priced couch. We were able to buy two couches for the price of one! Definitely recommend!

I bought a couch with reclining seats from here. The buying and delivery process was fine until only 4 days later when the reclining function broke. I called them and was told there’s no warranty and there’s nothing they could do. Absolute worst experience.

Nice store nice staff. Still waiting on delivery with no communication as of yet. Was supposed to be delivered today between 12-3 per store associate.

Great phone service before going to the store - “if you come into the store, the chairs will be on your right as you enter the store.” The same rep I talked with on the phone met us in the store, answered our questions and we bought the chairs. The rep was very efficient and knowledgeable about the products and wood species. Pleasant experience. We will return to the store for future purchases.

Awesome service Thanks

Ashley Outlet was recommended to me by a friend and Kimberly was AMAZING! She helped me find what I needed and got me taken care of very quickly! I was in and out a little over an hour. Process was super easy! Highly recommend!

The Salesman was very helpful ,polite and patient overall a very good experience shopping at Ashley Outlet

If I could give 0 stars I would. These people are complete rip offs. We bought a sectional with a The power recliners 2 days ago and we just picked it up yesterday and one of the recliners doesn't work. The sale person Alan Tantihachai never informed us that the clearance sale items are as is with no warranty. Even lied and told me that he would send a technician out to fix the few scuff marks it had in it. Now they're saying they can't do anything to fix the problem because we bought as is which we were never informed of in the 1st place. This place is ridiculous. I'll never deal with these people again

Steve was great to deal with! Was very knowledgeable about the products and did not hover. If you’re looking for furniture, ask for Steve. Definitely would go back!

Our sales Rep was professional and courteous and we enjoyed our shopping experience.

Very helpful, nice selection

Enjoyed the shopping experience! No pressure sales, good selection! Steve was very helpful did a great job!

My experience at Ashley as a first time furniture buyer was nothing short of excellent. I was helped by Greg who showed me around and walked me through the entire process. Would definitely return for another item in the future

Got a nice new sofa at a good price. Greg the salesman was very helpful but also not overly pushy on making the sale.

My visit and purchase went well. I will shop in there again. I will recommend Ashley's to my family and friends.

Steve is the man!! This is my 3rd time purchasing Ashley Furniture products and I will only ever buy from Ashley. Steve was incredibly patient and kind to me and I got a great deal on a wonderful sofa.

Steven was a very nice sales person.

I went in the store needing a new couch and my salesman Ben was right there greeting me and telling me about the different materials because I told him I needed something pet friendly so he showed me around and pointed out a couch in the clearance section so I ended up getting it. So thank you Ben for your knowledge and patience with me.

Adam was awesome to work with. He made everything very easy. Will definitely come back for a mattress in a couple of months

Allen was awesome! Very entertaining salesman! I will be suggesting anyone to go straight to him looking for the best furniture!

Excellent customer service! Adam was extremely knowledgeable and helpful. Prices were very reasonable!

Coroner service was no pressure, but so helpful, from start to finish! Both our salesman Ben, and the furniture mover, RaShaun both went above and beyond to ensure our happiness.

Prices were decent. People were very friendly and helpful. They had just what I was looking for

Good place to shop with good sales.

Great Experience

Greg was awesome. Didn't tpressure us when we were just looking around. Came back the next week and he rememour names. We ended up buying more since he was so amazing. He even came back from lunch early to help us.

I always find the best deals at Ashley furniture. Great customer service also!

Ben was a delight to work with. No pressure, he offered the information I requested. He helped with options to accommodate the delivery needs. I am very pleased with my purchase and am excited to see it in my home. We will definitely be back to finish our farmhouse remodel!

I went in this weekend with my son to get him a new full size mattress. The Salesman was extremely helpful and knowledgeable, and he was able to get us taken care of quickly.

Great experience, Steve was incredibly helpful and attentive. We where able to find out what we needed for our house very quickly.

Benjamin Coffey was very friendly and professional while I was shopping around for entertainment consoles.

I walked in and was greeted by one of the most Professional Salesman I ever dealt with Allen Lee. Everything went as smoothly as it could have from the sale to the delivery. Great Experience! Thanks

It was a great experience super nice salesperson very informative

I was very pleased with my purchase from your store. Customer service was excellent. My furniture was heavy, sturdy, and very beautiful.

Which and efficient sale Love Ashley

Liked working with Steve: smart, professional,and not pushy. While I was there I bought a great, reasonably priced desk chair that I couldn't resist. The bed and mattress that I bought for a relative has already been delivered, and I left the store fewer than 4 hours ago. What's not to love?

Great service very helpful

Allen was a great help, not pushy at all and was very knowledgeable

Highly recommend. Friendly and excellent service from Allen. Great prices!

Great experience - Steve was my sales person- good deal on side tables and coffee table. The guys that carried furniture to my vehicle were nice as well. Will be back.

Adam really came through for me! Excellent service!

Steve was amazing, got us a great price on everything we bought, and we left very happy with our purchases!

5/5 stars! Allen was super easy to work with and it didn’t feel like I was being overshadowed which has been an experience I’ve had in the past. Electronic part of the couch was a little confusing.. but that might have been user error?

I was helped promptly and efficiently! Very excited they have their own movers who also move your existing furniture.

Excellent experience. Very helpful and worked really fast in getting me in and out. Very pleasant and nice. Would truly recommend. I love my Bladen couch , chairs and ottoman

Had a great experience from purchase to delivery. Our sales person Adam was very attentive but not pushy at all. Answered our questions and gave us a great price; The selection was great . Delivery was prompt, guys were on time, polite and took extra care to make sure everything was set up properly and in good order before leaving.

enjoy working with Allan on this purchase today and several in the past

I went to this (Hixson) store looking forward in finding me a reclining sofa. I had been looking for months at many different store but I always came back to Ashley. Today was the day (1/18/25)..From the time I walk in till I walk to the back of the store no one said a thing to me.. I wasn't bothered due to there was other in the store. I thought this one guy was coming to help me out but no he said hi and wall right passed me an went into the stockroom. So I kept looking. Then I noticing that most of the salesman was watching TV (a game) one spoke to a lady coming though the door asking if she need help.. I'm thinking okay but no one has tried to help me yet. I then decided my money must not be needed. But before I left the store I let a guy know that I had walked all around this store with no help at all for over 20min. His Statment was " I'm sorry we help in order of the customer coming in" so I say who are they helping (4 to 5 of them sitting in front of a TV watch a game) . Very disappointed. Cause I seen server sofa I would have love to have.

The representative was easy and quick to work with. I was straight to point and in likeness so were they. Quality to pricing for what I chose seems fair to me. Smooth and simple business interaction that led to a transaction and a win win situation for all involved.

(Translated by Google) He was very kind and in 20 minutes we made the purchase (Original) fue muy amable y en 20 minutos hicimos la compra

Went in to look for shelf cabinets, found two and for wonderful price. Got them home and placed and they turned out beautiful! Everyone in store was super friendly and helpful. Had a nice selection and prices are great.

Allen was great as a salesman and listened to our needs and concerns and it was a fast and happy experience!!! Satisfied with every point of sale!

Greg was awesome. Super friendly and got me the best deal I could've ever asked for.

Steve, made our experience very enjoyable. He didn't pressure us in any way, but was there to assist us in every way. He looked up every option that was available to us and helped me measure, seemed like every couch in the store. He also assisted my daughter with a purchase of her own. Thank you Steve for you conversations and help that made our purchase very successful and pleasing.

Stopped in for a specific item. Sending up buying that item and I am now considering a new bedroom suite. Great service and no pressure.

Alan did a great job helping us. Not pushy, just let us look around and was there when we were ready to purchase.

The staff was so nice and helpful in helping us pick out the perfect couch and loveseat for our family! They let us walk around on our own with no pressure and when we decided the salesman came over and helped us with a price and purchase! It was such an easy and stress free process!

Looking for some inexpensive but good furniture for our basement entertainment room. Found a nice sectional with recliners. Adam was the person who helped us out with a smooth buying and hopefully smooth delivery. 🚚

Great pieces at great prices. Adam is excellent to work with. He is very helpful and not at all pushy. Great place and we will be back!

Steve was so very patient and kind. We love our new tv stand.

Very nice selection of sectionals and couches. Greg was very helpful and professional.

Steve was great to work with!

Nice selection, customer service was great.

I have unfortunately had a very disappointing experience with Ashley Furniture. I recently purchased my first home in the area. Excitedly, I came to Ashley to buy my first piece of furniture for the house. I purchased a nice couch, and scheduled delivery for Saturday, December 7th. On the payment invoice, I noticed my billing address was on it for delivery, rather than the shipping address, so I immediately contacted the store and spoke to the employee who sold me the couch. He was quick to correct it in the system, so I assumed all was well. Then, two days prior to delivery, I received a confirmation on which the wrong address was still listed. Upon seeing this, I call Ashley customer service, where they also confirm they have the correct address. Because I have confirmed twice, I assume the emails are just wrong and it will be delivered to the correct address. Day of delivery, I receive the tracking link and see the delivery is still going to the old address. Despite doing everything in my power to correct this, they still go to the wrong place and are unable to deliver. I am told I will be contacted for redelivery, but come Tuesday, I have still not received a call. I call in, and the automated system informs me I am now scheduled for the 18th, which is 11 days after I expected my delivery, and I will be out of town so will need to make arrangements with family as the next available day isn’t until January 9th. I am not one to leave poor reviews, but I am shocked that there has been no attempt whatsoever to correct the situation in any way. As the customer, I did everything I could to ensure correct delivery, and it still didn’t end up being correct and I am now the one being inconvenienced. Very disappointed.

Allan Lee my salesman was knowledgeable and very professional. He assisted me in getting the sofa I needed and wanted while be honest about how the sofa would wear over time helping me to make an educated decision. I would recommend Allan as being their very best furniture salesman. If you need furniture be sure to ask for Allan Lee at the Hixson Ashley Store.

My sales rep was honest and very helpful. Let me explore without being overbearing and once I was ready- informative, helpful and accurate. Great experience with pre-scheduled delivery coordination too.

Great selection and prices!

Absolute best costumer service! Steve was great! Actually took his time and customized a sofa for me!

Did not accept my payment method and when the vendor wanted to assist them with making the payment they ignored them I couldn't get there. attention. Tried to call your 153 store to get assistance and kept getting the phone recycling mess. Not happy with you right now.

Kimberly was great. She was attentive to our needs and we got what we wanted.

Walked in, found exactly what we were looking for. Kim in sales got our order processed and we were on our way to the warehouse to pick up our merchandise.

Had a really great experience at the Ashley Outlet the day after Thanksgiving. Our sales person Kim was exceptional. She was very helpful and attentive without being overbearing or pushy at all. The selection was good and high quality. We are excited about our sofa purchase.

Adam was the first to greet us at the door and stayed with us through our 2 visits to the store. He was patient, kind, and not at all pushy while my 93-yr-old mother had to check everything until she found what she wanted. Very kind, Adam, thank you!

Greg, our salesman at the Hixson store, was fantastic and a fine, young gentleman, too. Got a good deal on a reclining sofa and while it's not La-Z-Boy quality it's not LZB $$, either. Def have to hunt. Also, third party delivery folks, R2, were fantastic (we have lawn damage to prove that's not always the case).

Ben, Steve, and Jay rock!!! Totally pleasurable experience for us, due to the friendly, knowledgeable, and professional people Ashley Outlet employs-

I went in looking for a 299 recliner and we started talking making some sense. Canceled my mattress order on lowes and picked up a better recliner and mattress today no waiting. Great deal and good time. Thank you Allan

Greg was very helpful and courteous, answered all our questions very pleased and loved his personality

Greg was very helpful! I called to see if your location has what I was looking for. He confirmed you did. When we arrived, Greg took me straight to the chairs I need. We were in and out in about 10-12 minutes which was nice because we drove 4 hours round-trip to purchase these chairs. THANKS, GREG!

Kimberly Bloch assisted me with my purchase and was excellent. I went in to get details on a piece I was looking at the day prior but she showed me several options and ended up saving me a considerable amount of money on a set I much preferred.

Walked in looking for a box spring set and unfortunately they weren’t in stock. But I was very impressed with Allen’s demeanor and kindness. Well done. I expected walking into a furniture store to be a bit more intimidating. Thanks!

I’ve been buying Ashley furniture for years and I’ve always had a very pleasant experience. The clearance store staff are experienced, professional and courteous. I’ll definitely return there for any future needs!

All thanks to Allan Lee for putting up with me while I channeled my inner Goldilocks to find this couch. No pressure, easy to talk to, we shared good stories, and he made it easy to come back after sleeping on the decision. Kudos to this location for having a wonderful and experienced staff, a solid selection, and great prices.

The manager, Jay, was wonderful and helped me get a fantastic deal. Delivery was easy and within 48 hours. You now have a repeat customer, great all around experience.

Gregory is the goat, he was super awesome to work with and im very happy with my experience.

Always great selection and service!

Greg was extremely helpful-very knowledgeable and professional. Ashley has a wide selection to choose from, and I will definitely use them again!

Immediate service kind salesman

Looking for sofa that cats couldn't pick. Salesman showed me several but one we really liked. It was on sale too

Greg Shaw really helped me and gave me some great unexpected discounts.

Can't seem to get all my furniture. Shouldn't be too hard if it's sitting in Nashville waiting.

I've been trying to get my furniture for months. First the bed came but I had to pay additional delivery fees from a good up on Ashley furnitures part. They were supposed to compensate me by having my nightstands' delivery fee covered. I have been contacting them weekly but still no furniture. I'm now trying to contact the warehouse to try and pick up my furniture. It's starting to be a big headache.

Salesman was great. Helped me pick a couch that I wanted. Great deal also. Very satisfied. Have purchased several items from ashley. Will use again in future.

Our salesman was great. He wasn’t pushy and made us comfortable while answering any questions we had. Adam was great to work with and we, of course, loved what couhes we chose.

Greg was very helpful and attentive when we were browsing the store. He did not hover over us but was available when we needed help. He explained how our transaction would work, was clear on financing and delivery options. This was a great experience!

The store hours online and the door said to 9pm, we walked in at 7:10pm and a guy informed us they were closing at 7. Three gentlemen were standing at the counter having a conversation, one walked over to tell us the above statement and then locked the door when we walked out. Frankly- if you’re going to close at 7, you should actually lock your door at closing time and change the hours on the door instead of waiting until some walks in past closing.

Our sales assistant was fantastic (i believe his name is Steve).

I have had a great experience so far. Amber in the office was incredible. Very friendly and helpful.

Alllen was great and patient, Kim too..

Kim was very helpful and pick up was very easy

I had the pleasure of meeting Kim. She was professional and made my experience the best ever. I appreciate her kindness and generosity!

Michelle, Adam Allen, Kim and Jay are all fantastic. I have been to and purchased at this outlet store several times. Michelle helped me with a somewhat difficult situation recently. She was persistent in getting answers on my behalf, professional and kind. Everyone there makes doing business so easy. I will be back!

I was just looking around for a housewarming gift for my granddaughter. I am so glad I stopped in the store because I found the perfect gift! Thankful for the help from the sales associate Michelle Eads.

Love this place! Friendly associates and I always find the best deals on great quality products!

Adam was great! It was a super easy and quick process! I came in and knew what I wanted! Luck was on my side and it was in the store! From start to finish I think I may have been in the store for 30 minutes! I also got same day delivery! I will say that the delivery service was third party. I do have complaints with them but not Ashley Furniture! They tried to charge me $40 MORE then what was on my papers when they delivered.

Kimberly was great! She was patient with me for making a decision and made sure to let me know my options. I would recommend her to everyone in the market for furniture.

Kimberly was great!!. She made herself available at a distance for questions with no pressure. And allowed us to look around .. I knew immediately I would buy from her. I bought a sofa and put another item on a wish list. My next purchase will be with Kimberly!

Michelle helped us pick out a mattress. She was very helpful & knowledgeable. Free interest for 12 months, I just wish they went over the payment schedule. They didn’t discuss funds at all which I did not like. Haven’t had good luck with them in the past but she was very helpful so hope u will be satisfied. Contacted Ashley today and found out all I was told is wrong. I very mislead. I canceled the entire order and would never purchase anything from them again. 👎🏼👎🏼👎🏼👎🏼👎🏼

Steve worked to lower the price of my new sofa and chair. Good service and nice atmosphere.

Everyone was very courteous and helpful. Selection was excellent and got same day delivery

Nate was very helpful and outgoing. He helped us find and purchase what we needed. Great prices and great experience!

Greg Shaw was very polite, and knowledgeable about what I had in mind of what I wanted. No pressure.

This store was a little pricey.I have purchased several items at this store before but I didn’t find any real great deals.They do have nice furniture tho.

Allan was very helpful and easy to work with. Prompt in answering my calls.

Wonderful customer service and care. Great experience.

Steve was a great resource for asking questions about pet friendly fabric and even took the time to redesign a couch I really loved so it would fit the space. I had a wonderful experience, and got some great deals too!

I like the way the sales person grasp what I needed and worked hard to get the pieces of furniture that I was looking for.

Very good

Steve Price was great! He greeted us with a smile at the door and answered any questions we had. He was straight forward with us and to the point which I really appreciated and didn't try to over sell us anything. We ended up buying the couch and he made that a super easy process for us. Overall a great experience! Thanks Steve!! We look forward to buying from him in the future!

Was allowed to just look with no pressure. When I wanted to choose between two pieces of furniture then I was assisted. Sales man was excellent and did not try to deter me from the less expensive item

Had a great experience. Dominic was fantastic and very helpful and knowledgeable about what merchandise was in the store.

Steve was amazing with helping me buy my future I needed for my family. Best sales person I have ever worked with.

It’s nice but they still haven’t delivered our bench and didn’t bring it with the delivery. Still waiting and paying on it

Great selection and prices! Go see Ben!!!

Very helpful and friendly staff, as well as great prices!

Always good to shop there!!

The salesman was courteous and patient with us while we were deciding.

My experience was fine until they delivered the wrong item and then gave us the runaround for two weeks. The manager would not return calls. They would not make their error correct by picking up the incorrect item and delivering the correct item. My husband had to load up the item and pick up the correct item. They did not offer to reimburse us the delivery cost we incurred for their error. I will not be shopping at this store.

Dan is great and so easy to work with. He was very informative and showed us many types of what we were looking for

Kim was great. No pressure. Very polite. The delivery was really good. I love the way that I was able to keep up with the truck on my GPS. Can you exactly when they were here and I moved the car just in the nick of time, of course as they got that chair out and brought it in and hooked it up now they were good. Could not have asked for anything to have gone any smoother it’s been a pleasure dealing with Ashley furniture good people and good store and good quality merchandise.

I went into the Hixson store looking for a recliner…Kim helped guide me in the direction to see what they had in the store and they didn’t have anything like what I was looking for so she ordered me what I was looking for and also set me up with delivery and haul away my old recliner…she was very helpful and knowledgeable and I would highly recommend my friends and family to her at that store.

They have decent looking furniture but the store is nasty. The carpet is disgusting and filthy. I wouldn't buy anything in there. I've been to thrift stores that are cleaner.

Prices were pretty good. Needs more customer service. Some of the staff was just sitting around as I walked the store.

Positive experience overall. Ben Coffey was a pleasure to work with. Some of his co-workers gave shady vibes regarding pricing but Ben was straightforward and transparent.

Horrible experience! Couch did not fit our space and told it wouldn't be a big deal if I had to call back to cancel the order. Of course it didn't fit so I called to cancel. Was talked down to when I called to cancel and hung up on. Called to verify it was canceled 2 days later, it never was. I called several times to talk to the manager so he would know about the poor service and he never called back. Refund didn't even show pending in my account until 2 weeks later.

Spent several thousand on a couch here and had the couch for under a month and have had several issues with it. Spoke with jay and was told that we needed to reach out to customer service. Customer service has us start tickets and send in pictures and emails and then they just never respond to anything. I have spent hrs on the phone with customer service and with people at the store and the mgr just tells me they only sell it and he can’t do anything. Even though the paperwork clearly states that the couch is warrantied from mfr defects and our couch has several of those. I would not recommend

Greg was an awesome consultant l. Personable, friendly and going the extra yard to assist.

Was a great experience very informative and professional thank you to Adam

Ben was super helpful and I got what I needed. Will be back the next time I need some furniture!

Amazing customer service

Ben was great

Phenomenal experience due to quality, price, and employees! From management, to sales, to loaders. Cannot recommend more and will be telling others to buy here!

Fast, friendly service. Found a piece that I wanted and several other pieces I might purchase at a later date. Michelle was great and so helpful!

Salesman Allan great & friendly !! Made the process buying a new mattress easy.

great service great price

Fast service, quality furniture

First time here. Easy purchase, no pressure. Will definitely visit and purchase more.

Courteous, helpful and efficient!

I went to see if they had a rocking/ recliner chair and couch that would match and they did ! 😄 They were very patient with me as an asked them to wait for my husband to come after I decided I found the chair ( that was for me ) . It was a good experience .

Got another great deal from Kimberly Bloch !!

The workers at Ashley Homestore outlet were very helpful and knowledgeable. Jay and Adam both assisted me intently and helped me find the perfect couch for a great price. Will definitely return!

Great place, great prices, knowledgeable associates. Ben helped us and he was wonderful!

A fuss

No pushy salespeople, very friendly. Great price on the recliner we bought. No problem, they loaded for us and we were done !

Great selection and great service. Highly recommended

We had a great experience purchasing 2 couches, a love seat, and an entertainment center. Kim was helpful and knowledgeable, guiding us in choosing the best one for our needs. I highly recommend working with her!

Great selection of quality furniture with excellent customer service. I highly recommend. Allen took care of us and made the process smooth and seamless.

Kimberly Bloch was so helpful in getting my purchase done. After I first went in and she pulled the furniture up on the internet that I wanted, I decided to wait and see if it went on sale for July 4. She kept in contact with me during the sale and got it done. Good job.Thank you.

Kim provided excellent quick service to us today and helped us pick out a new sectional.

Kim was super helpful!! Love my new coach!

The sales woman was very friendly and helpful. She was clearly busy but took time to help pick out a new loveseat recliner

⭐⭐⭐⭐⭐ I had an absolutely fantastic experience with Adam at the store! From the moment I walked in, he greeted me warmly and was incredibly friendly throughout. His insights into the quality of the furniture were invaluable and helped me make a quick and confident decision. Within minutes, I’d made my purchase and left feeling overjoyed. Adam's professionalism and expertise made my shopping experience top notch! I’ll definitely be back!

The first thing I would like to point out is the information online states that this business stays open until 9 pm. Unfortunately, we discovered they close at 7 pm by arriving after 7 pm. Please fix this for future shoppers. We visited this business on a Saturday and had to wait for an unusually long time for someone to answer a couple of questions. Once we managed to get a sales person, we were very happy with the service we received. The purchasing, financing and delivery processes were easy to set up at the store. The only caveat to this is that we were told our delivery fee would be a certain price and when our furniture was delivered, it was considerably more. We stated we were told it would be a lower price. The delivery person showed us a chart that clearly showed the delivery pricing categories with his requested amount right where he said it would be. We felt like we had no alternative but to pay him the price listed.

staff was very helpful and got us a great deal!

Very friendly and the staff was very helpful in helping me. Thanks 👍

The furniture I have purchased here has been good quality. Ask for Ben.

Allen was great ! Got a great sale on a nice sectional

Every thing was easy and great!!

Ben was a very helpful salesman, he actually got me exactly what my heart and mind was set on so I didn't have to settle for less. I will definitely be going back when I start on my living room!

Great place to shop for furniture. Friendly and knowledgeable

Delivery drivers beware! Friendly workers, but their dock is one of the worst to get into with a semi. Don’t try it in the dark as there are no lights in the dock area for Ashley. You can see the guard rail and building have been knocked around. :/ This is a straight truck job, not built for semis with sleeper cabs. If you make it into the dock, pull out to the right (impossible left exit) and go to the end of alley — there’s a turn around area back there.

Great service. Found exactly what I wanted.

Greg was a huge help and got us a great deal. Thank you!

Super friendly staff and willing to work with us with our budget that we had in mind. They have great options of furniture to choose from. Highly recommend this place!

Greg is the Man! And the manager as well.they worked out a great deal for us after a long day of shopping for furniture all over Cleveland, Chattanooga and Hixson.

Adam was very professional. I was looking for Kim but she was off. I am thankful for the people there that help me. I love my sofa👌

Adam and the other associates were wonderful! Got a great deal on some lovely pieces for my home too! Winning!

Alan was super helpful. I enjoyed working with him on my purchase. The store was a little warm inside

I had a very good experience at Ashley furniture clearance store! I found exactly what I was looking for, and worked with a wonderful sales associate, Adam. Ask for him if you go and he’ll take care of you. Brought our things home today and are very happy with our purchase. Excellent customer service too!

Great experience and friendly service! Steve was very helpful!

Allen just approached us friendly, not pushing, and explained what was going on in the store. He connected with us on a personal level to make sure our needs were meet within our budget.

Outstanding people thank you for fast and easy service.

Great selection, fair pricing, and the salesperson definitely worked to help us as much as possible.

Professional and courteous, sales were very knowledgable and helpful.

Salesman was very nice and very helpful.

Very nice staff. Great selection of furniture and mattresses. Carpet needs to be cleaned.

Bunch of arrogant people work here. No schedule. Came pick up stuff three time they have me wait for Hour. Store hours online are not accurate either. Item that could fit in SUV but they said no get the truck. Cost me 50 more and have to wait hours. Manager even don’t seem to care at all. Avoid if you can.

The sales person was very knowledgeable about the type of couch and love seat that I wanted to purchase. I will definitely go back to Ashley Outlet to buy more furniture.

Great pricing & selection of what I was looking for. Great way to help build credit back. I have a reasonable credit limit. Will definitely be back here soon.

(Translated by Google) The seller is very friendly, but the manager and those who help load the furniture are very bad, the service is only very bad, they only put it on top of the truck, they do not try to help you accommodate them, they forcefully speak to you, you ask them a question and they answer you very quickly. force.... (Original) El vendedor muy amable pero el encargado y los que ayudan a cargar los muebles muy mal el servicio solamente lo suben arriba de la camioneta no te tratan de ayudar para acomodarlos muy a fuerzas te dirigen la palabra les haces una pregunta y te contestan muy a la fuerza....

Working with Ben was amazing! He wasn’t pushy and yet was so informative. He made sure we had plenty of details about what furniture would meet our needs. We ended up with a gorgeous/durable sectional at such an affordable price. This was hands down the best furniture buying experience I’ve ever had!

George was very helpful & polite.

Great help and easy experience.

Sales staff was very helpful and friendly

Sales person was great but employee that helped me load the pieces was rude and tried to intimidate me to change my mind on how I preferred to have it loaded. Probably won't be returning.

I Bought furniture from the Hixson branch of Ashli As soon as I took it home, I Noticed a cut that was Repaired and than I, Immediately called the seller his name was Alan told me that he can give me $100 refund which I refused and I asked his if I can get a replacement for it. He said that he will contact me back as soon as he talk to his manager, So I stopped by the store three times and last two months to see what they can do unfortunately, they keep telling me that they’re talking to their higher up but they haven’t heard anything back. Today I went back to the store and talk to the manager he was even worse. He calls himself J he said that he cannot help me with that because we did already gave me a discount while I was buying it. Bottom line before you buy anything From the store, take a look at it first, and if anything is wrong with it, don’t ask them just bring them back to their in front of their door So they can give you another one don’t wait for them to call you back.

great transaction, Adam helped us and he was so great! we got deliver next day! will definitely return

Thanks to Allan at the Hixson store for his work and professional service! Highly recommend asking for him in person.

We weren’t greeted when we walked in even though there was someone sitting at a desk near the front door. We walked around the entire store before anyone asked if we needed help. The gentleman who did eventually help us was named Adam. He wasn’t friendly at all or very helpful. Needless to say, we ended up going a different route even though they had exactly what we wanted. Customer service matters and Ashley in Hixson failed at providing it.

My salesman was excellent I highly recommend seeing Allan Tantihachai, he won't steer your wrong!

Nicest people ever

Great staff to work with, we only had a few minutes to buy something due to an appointment and they made it super easy and quick.

Allan was a great help in showing us which beds came in the size we were looking for. This is our second time coming in and working with him. Can’t wait to come back and shop in the future. The process was so fast and easy.

Easy to shop, no pressure. We picked up the piece ourselves and they loaded it

Allen Lee at Ashley furniture is #1 amazing & awesome & impressive & professional & friendly & extra helpful. He texted me & update me I what merchandises were available until I was able to presently go to Ashley to buy. I was in there for 2 hours & bought my 3 bedroom & living room set. He was so helpful & nice & wonderful in guidance. He arranged delivery & installation. Everything was delivered the next day & installed in 2 hours or less. With Allen Lee my move into my new place happened so fast & easy & smooth. I highly recommend him & the Team at Ashley ! Thank you Allen! This was the best furniture buying experience ever for me!

Allan was super helpful and patient with us while selecting multiple pieces of furniture. We came back several times and received good customer service from him every time.

I purchased a recliner on 3/15/24 spoke with Alan through text and telephone after making changes before during and after the purchase he was very polite, professional and helpful throughout my experience with Ashley in Hixson tn. After meeting with Alan to complete the sale more than a pleasant experience. I would send anyone I know to Mr Alan... thank you once again for all your help and understanding...

Had a wonderful experience with Allen. We had a piece that wouldn’t fit after pickup and he was super helpful and got it fixed for me. I0/10 would recommend!!

Very effective, and polite, I have been A customer for several years now.

Great!

Allan was super cool and easy to work with! He made it quick and simple.

Alan went above and beyond expectations to supply information and make sure I got the pieces I wanted. I absolutely love my new furniture. Thank you Alan and Ashley.

Very 👍 good

Great experience! Very helpful and knowledgeable!

Re: Alan The store was extremely busy when I arrived and Alan met me and directed me to my area of interest. He kept checking on me throughout my shopping experience to answer my questions. I have never been treated more professionally and courteously. He made the experience informative and made recommendations that were tailor made for my family's needs. We are now enjoying the quality product he provided us with.

At this point I am entirely disgusted with the misinformation and mishandling of my money and the product I received. From being pushed to use a preferred delivery service outside of Ashley to having poor communication on the resolution to the mismatched furniture delivered to me. How does one get a better deal on a delivery service that would have been FREE?! I would have received it only days apart and likely ones that matched saving me $100 on delivery. I should have double checked the salesman and did a little more research before putting my trust in this process. Allan, I still expect a full refund including the rip off delivery service if this issue is not resolved promptly.

Sales representatives was very friendly and knowledgeable about what we were looking at, appreciate the service that he provided

Allan, was very helpful and responded quickly to all my questions. I appreciate the time and effort he put into making our purchase go smoothly.

The lady was super sweet

Bought my first couch from ashley, they were super helpful in the process and next day delivery was a plus. The people who delivered were super nice. Really smooth process!!

Adam was awesome from the start. No pressure while we looked for what we really wanted. He put up with my husband and me. And we are difficult and full of jokes. Prices were decent and got some extra discounts along the way. Purchased a couch four chairs and two nightstands and I am tickled pink. We have purchased from here in the past and that’s why we came back and will be back again.

The sales agent gave me a great deal on a sofa on clearance. He was kind and very helpful. His name escapes me at the moment as I’m out on errands. But I found the Ashley Outlet store too have a lot of nice furniture and prices.

Very nice, took time with us for my husband to find just the right mattress. I found the bed frame right away. Kim worked really well with us and all our issues.

I had the pleasure of dealing with Adam Paul on my purchase. He was awesome

Allen gave top notch service.

Ben was super helpful today, no pressure sales rep, he let us know he was there if we needed anything, our purchase was just what we were looking for

Kim was helpful in showing us the sofa sleepers they had in the store. She let us know that others could be ordered if we didn’t see what we wanted. We found just what we wanted as well as a matching chair and ottoman. She was friendly, welcoming and professional.

Overpriced for scratched up furniture. I had to track down someone to give me a price. He was helpful after I sought him out.

Great service

Good selection of quality furniture at good prices.

My sales rep was great! I had no intentions of buying from there but he went out of his way to answer my questions about one particular couch that I was not going to buy. I was only curious and I know I made it clear that I was only looking. Most sales people don't want to do too much if they don't think they'll sell you anything. Well my rep was flipping couches, connecting cords, testing stuff and researching for me. All praise to that guy. I can't think of his name though. Beard, used to work for economy honda. The only thing I'm missing is a printout with the part numbers that he was supposed to send with the delivery crew but, other than that, this was a wonderful experience. Thanks for my new sectional!

Bought a couch here years ago and were sold on the warranty. Very distinctly remember the salesperson saying that if we don't use it they refund you the cost of the warranty after 5 years because we werent going to get it. I called twice over the years to discuss when we would get the refund. Called today and am now told "oh it's store credit, not a refund". I sure feel like I was misled. Skip the hassle, get your furniture somewhere else. Couch isn't even well made and had cracks in the wood in less than a year.

(Translated by Google) Hello, I bought some armchairs at Ashley Outlet. The truth is, I didn't like them. They are poorly made. You can feel the wood and a week later the threads started to come out, and at the bottom they come open. It's been a few months and each time they feel But the wood from all sides, like the arms of the feet and now even where you sit, are horrible and cheap, they are not there, so I do not recommend them at all. (Original) Hola yo compre unos sillones en ashley outlet la verdad no me gustaron estan mal hechos se pueden sentir las maderas y ala semana se le enpezaron a salir los hilos , y en la parte de abajo vienen abiertos ya an pasado algunos meses y cada vez se sienten mas las maderas de todos lados como le los brasos de los pies y ahora asta donde te sientas son horribles y baratos no estan, asi que no no los recomiendo en absoluto.

Easy, pleasant experience buying what I wwnted. Kim Bloch was able to find pieces I needed to complete a bedroom set. She beat the internet price and will deliver items in a week. Used this store several times and have always been pleased.

I called the Chattanooga store to see if they could help me take delivery any sooner than just using the website. Ben answered the phone and was very helpful and saw my order through processing. Highly recommend finding Ben in the store, he is a winner!

Friendly and helpful staff. Greg was very nice and was there to answer any questions we had.

The salesman who helped me was excellent and really knowledgeable. We got great deals and we will definitely be back! Update: second time shopping, they had the couch I saw online at a substantial discount. I will always start here when I need furniture!

I actually knew what I wanted and they made it happen in 30 minutes. Quick and painless.

This place had alot of selections to choose from, I went to the store twice that day and on the 2nd time talked to the store manager Jay and he was very helpful in making our final decision. Great quality furniture! Friendliest workers ever! Great service!! Must go see their selections! And also Great prices!

Great

Very kind workers, good deals on furniture!

Kim was great, professional, caring and informative.

We had the best service.

Very friendly service! I will be back to purchase again.

Our sales representative Kim went above and beyond to make sure that we got what we needed. She was very helpful and very informative about what we needed. Check her out if you're interested in buying furniture from Ashley in Hixson. Way to go Kim.

Kimberly was amazing!! Great customer service!!!

Very laid back sales process and very helpful. Good prices.

We had a wonderful experience with your staff there everybody was very pleasant we've just moved here from out of state they allowed our dog in because we don't have our apartment yet we picked out the furniture we like they gave us really good prices he set up the delivery for us for the day we needed it will definitely be back when in need of more furniture

Kim was patient and understanding to our needs. She was so helpful and made the experience easy and so much less stressful than I thought. Thank you!!

It was good..fast service..no problems

Ben was incredible.. he was attentive but not pushy. I would recommend seeing Ben for any of your home furnishing needs-- & R2 delivery was fast & affordable - they all went above & beyond.

Ben was great during the in store process

Adam was super helpful from the minute we walked in the door. He helped us pick the best couch & loveseat for us! And he was willing to help us find the best deals possible. Loved our experience so far….now we will see how the delivery goes in a few weeks!

Great selection, decent prices, easy and quick transaction! Sales people great and have professional attitudes! I will return for future purchases!

Sales associate was very friendly and helpful. Answered all questions in helping us decide on what would best keep our needs.

There was no mention there was S delivery fee that had to be paid to the driver until after my purchase done 30 minutes later I received a text. Poor business practice

Greg was our sales associate and he is amazing. We were undecided on the furniture or promotion, he took his time with showing each option. This was very helpful, giving us all we needed for best decision.

Kim and Adam were great! Very helpful

Found exactly what I wanted and my sales lady made it quick and painless

Awesome delivery experience (did not get their names but they were extremely professional and kind) and even awesome in store sales service Hixson outlet store. Thumbs up for Allen Lee - we love everything we received!

I will not be back, paid with debit card and took the items I bought home with me, but they want all your personal information and drivers license, and have to sign more paperwork than I did last time I bought a vehicle!!!

First week in Chattanooga, was sold broken furniture and instead of replacing tried to fix it. I will never shop at this store or support anything theley support. Look below on their reviews they only talk to happy customers. They're shady people. Run from this store.

We are very pleased

Greg was great! It's unfortunate they can't honor website prices.

We really liked that the salesman Ben introduced himself to us and then let us browse the recliners. We like making ip our own mind about what we like. E11 Thank you, Roger and Marsha Downs

Allen is awesome as usual

My salesperson was extremely helpful and did everything to make it happen smoothly!

Both times I went it the employees were super helpful and I’m very happy with my purchase. Thanks to J and Allan

Great discounts and friendly, helpful service.

Let me start off by saying my sales experience at Ashley’s in Hixson was not bad. I bought a sectional couch clearance floor model. After getting the couch home, I decided to clean the fabric. The couch was worn more than realized at time of purchase. I’m disturbed at the amount of filth that came out of the coach. In the showroom, the condition was not evident however I find it difficult to believe this couch only sat in someone’s home for no more than 72 hours which is what my sales person told me was the policy. I’ve had my eye on the Lavernett for a while now and was very excited about this purchase only to now be disappointed. At this point I’m not certain that I even want to move the couch into my living room as planned. I’m left with the impression that Ashley’s has no concerns with selling furniture in this condition.

Greg was our salesman and he sold us. We were pleased with price. My only complaint would be was we had to load the table and chairs because they didn’t have any help.

Kim, the sales associate, was knowledgeable, competent, helpful, and expertly handled the transaction swiftly. I can’t wait to get my new furniture!

Excellent service! We have worked with this particular store on multiple occasions for our furniture needs. All of the sales associates were very helpful and not pushy at all. My first associate was Allan and he knew each item in the store off hand and how each set broke down without looking 90% of the time. Everyone was friendly and glad to help and allowed me the ability to work through things on my own at times. They were even able to help arrange to help us to donate our old sofa. We definitely recommend them! Thank you for your help!

Kim was very helpful. She was informative but not pushy! Picking up our new couch Monday!

Very professional and helpful!

The choice of products was good and for the most part the service was good. The only issue I have is that they were very vocal about not having anybody to help load the furniture onto the customers truck, trailer, etc. However, I will shop there again.

Staff was very welcoming and helpful. Didn't make you feel pressured on the sell. Would recommend to others without hesitation

Found exactly what I was looking for at an exceptional price.

Very helpful workers, they worked with us quite a bit and even offered extending a discount that had previously passed. Would definitely recommend for on sale furniture!

Kimberly was great we have working with her

Friendly, helpful and knowledgeable. Great customer service

Allan our sales guy was kind and very helpful to find us both of our beds and made it actually fun. A little house cleaning would have made a perfect 5 star.

I went into the store yesterday and Kim and Allen are awesome they are both so very nice they gave me a great deal on my furniture the entire process was so easy. They will do anything they can to help you. I will always go back to this store I just can't say enough good things about them and the furniture is really great they have a wonderful selection. Very Happy!

The sales person Kimberley did not know what she was doing. She did not schedule my order for delivery as she promised, and she screwed up the credit request by not putting income into the request so that it was denied based upon a lack of income. It is unbelievable this level of incompetence exists

everything went super smoothly and Jay did a great job!

Kim was the salesperson we worked with. She was very knowledgeable, gave us space to make our decision and was a joy to work with. One of the very best experiences we have ever had with a salesperson. Thank You Kim

Allen Lee was the perfect low-key salesman and we really appreciated his input. He was unfailingly friendly and polite, and knew his products. My recliner sofa was delivered in just two days, and I absolutely love it! Would definitely buy from the Ashley Outlet store again!

Outstanding service and extremely professional.

Great customer service, the best experience I’ve ever had with Ashley Furniture.

Excellent service…led us directly to the product we were looking for and spent plenty of time with us to answer questions. He gave us the lowest price of other stores where we inquired of similar products. Delivery scheduled is timely.

Had a great experience at the Hixson location. Allen was exceptional!

Our sales lady Wafa was so nice and helped every way she could. Will diffently use her as our sales lady again!!

Great service! Friendly and informative!

Exceptional service. Easy process. Adam and the Delivery team were so easy to work with.

Great customer service and easy process of checking out. Allen was very helpful from beginning to end.

Ben was amazing and helped me tremendously. The assistant manager Allan also went above and beyond to help with my purchase.

Pros: Lots of pieces, store is decently clean and walkable for easy viewing Cons: Most everything else After purchasing a couch at this location 9/23/23, I noticed the same exact item was listed on their site for cheaper. Upon calling the customer service number on my receipt, I was told a price match could be offered, prior to reaching a supervisor to perform the adjustment. Once connected with the supervisor they told me nothing could be done. Confused, I requested another supervisor who told me the same thing. Upset and irritable, I tried calling the store (Chattanooga Outlet location) for help; Spoke with a woman named Kim who told me she and/or the sales mgr would call to assist in this. Never having received the call, I attempted again the morning of 9/27/23. A man answered and rudely told me after explaining I was calling to speak with the sales mgr on an ongoing issue for my recent purchase, he very rudely and dismissively told me his mgr was "on the truck helping" and would call me back. I gave my number and before I could even ask if he needed a name or email, the guy hung up on me. The salesperson who assisted me, Adam, in store when I made my purchase was friendly, and I spoke with him in a follow up during a second call same day, 9/27. He mentioned his mgr was out (still) and that he or the mgr would call back today to assist/follow up. Within about 15 minutes, I received a text claiming the couch is not available online, even though advertised, and that since this is a franchise location they would not be assisting. I would not recommend this store at all unless you are comfortable with significant inconsistencies, difficulties with customer service, and want to pay a third party delivery fee so that your invoice does not show any delivery fee and thus they are unable to assist in reimbursing for delivery charges in any amount for third party company utilization. Previous purchases with the brand promised in-house delivery for little to no cost vs. a third party fee with tiered pricing. Extremely disappointed and frustrated that a simple price adjustment of only $29 has taken and is taking over 4 days, nearly a week to solve. I would say generally, the majority of people will/would fare better elsewhere, unfortunately. If you do shop here, good luck and be sure to cross check their site for price variance to ensure you are not being given another story. Had I seen other reviews ahead of my visit to the store I would not have even stopped in. Big yikes

Allen was great! I knew exactly what I wanted & he took me right to it. I was in a hurry & he knocked it out of the park. I am so happy!

Ben was super nice, not pushy, knowledgeable, patient, and making sure that we got what we wanted.

Very friendly and answered all questions to get the product.

Kimberly made this a most enjoyable furniture shopping experience. Not something I was looking forward to but Kimberly made it easy. She gave us every discount available and financed the merchandise for 24 months instead of the usual 12. Will be back!!!

Adam was excellent 👏 customer service and salesperson.

The whole process was easy and very customer friendly from sales all the way to the delivery and setup of my furniture. I would buy from them again and I highly recommend shopping at Ashley Furniture.

Wonderful experience!

Kim was so helpful kind and friendly she made my shopping experience better and no pressure thank you again Kim if I need anything else I will go there first

Kim was awesome. So helpful without being overbearing. There was a great selection of couches at all different price points and styles. I'll definitely be back!

I’ve been a loyal customer of Ashley Furniture in Hixson, TN, and have even recommended others to shop there—but after this recent experience, I’ll be doing the opposite. I placed an order on 5/11 for an oversized chair and ottoman. I knew exactly what I wanted and wrapped the purchase up in under 5 minutes—easily the simplest sale of the year. I opted to pick up my furniture from the warehouse on 5/27 to avoid the delivery fee, since I have a truck. When I arrived on 5/27, the chair was ready, but I was told the ottoman was broken. The inventory lead instructed me to sign for the chair only and said they’d order a replacement ottoman, which should take about a week. Two weeks passed with no updates. I called the store and could only reach Ashley corporate, who kindly investigated and discovered the ottoman hadn’t even been reordered. I reached out to my salesperson, Adam, on 6/11, and after a couple of follow-ups to even get him up to speed, he told me the warehouse showed one in stock. I warned him it was likely the same broken ottoman. I asked him to confirm with the warehouse before I wasted another trip. He said he’d check and get back to me—that was the last I heard from him. By 6/20, I was frustrated enough to visit the store in person with my 7-month-old daughter. Another sales rep tried to help, and the manager, Allen, overheard and said he remembered the situation and would call me back in 25 minutes. That never happened. I waited hours and had to call him myself. When we finally spoke, Allen gave the excuse that he had just wrapped up with a customer—which was clearly untrue. He also claimed the previous rep hadn’t printed my info, even though I saw it with my own eyes. Allen looked up my order after I expressed my frustration. He informs me that an order wasn’t placed and there was a credit on my account. How was I not notified of that? I asked for some kind of compensation for a month-long delay and terrible follow-up. He later called to offer… free delivery. That’s it. Not even an apology for the broken item, the lack of communication, or the fact that I had to chase them down for weeks. He had every excuse in the book. Here’s the bottom line: Adam never followed up. Allen made excuses instead of taking responsibility. I’ve spent good money at this store and recommended it to others, but after this experience, I can’t in good conscience do that again. Ashley Furniture Hixson has shown they care more about closing a sale than honoring it.

It was the best experience I’ve had ever shopping for a mattress with no stress, and Kim’s knowledge made it a simply purchase

Good deals. Excellent service.

Fantastic service! Walked in and picked out what I wanted, they loaded right onto the truck and delivered it within an hour. Thank you so much for a great night's sleep.

I received great customer service from Kim. She was knowledgeable and able to answer my questions. She was attentive without being intrusive. I enjoyed my shopping experience and will return for future furniture needs.

They were professional and timely, we recommend them greatly

Adam was very helpful and did a great job!

Very friendly and helpful!

Sales person did a good job, but the problem I had with the experience was I had to load the mattresses I purchased on the truck myself. I spent $5,000 and asked the manager for a little compensation for my trouble(2 pillows) and he said sorry but it wasn't their responsibility to load them. I disagree and if they weren't already on my truck I would have went elsewhere.

Allen Lee was awesome at the hwy 153 store in Chattanooga tn he is well knowledgeable with him inventory will ask for him in the future

Was help promptly and transaction was completed quickly.

Great service, super helpful!

Allan was a lot of help and I will continue to go back to him. Thanks!

Good service, but unable to pay by phone.

Most of the employees are very friendly and helpful.

Kimberly was amazing. She knew just what I needed and the checkout process was seamless. Thank you!!

I purchased a mattress here but this mattress is not the mattress I saw in the store. This mattress is flat. I explained to the sales lady I wanted a mattress for a platform bed and this is not what I been seeing in the store. This looks like a flat air mattress. Not only that but I haven't even sleep on it because they said i have to wait 24 to 48 hours for it to rise. Now they saying I can't return this inflatable flat mattress. I have spent to much money for something I am not satisfied with.

Allan was very knowledgeable and professional. Excellent customer service. He will definitely get my business in the future.

Just bought a brand new couch that will tie my home together! Greg helped us out tremendously with information and great efficient service.

Fast friendly service, knowledgeable team. Got what I wanted in minutes and was able to have it delivered on the same day. What's not to like. Have bought from them before and will do so again. Very, very pleased.

Kim was very friendly, and was not pushy. She made purchasing our new furniture easy, and we appreciated that she was so good.

Adam and the rest of the team were very friendly and helpful. Was a great experience.

Thank you for all your help today

Kim is excellent. She went above and beyond to put together an entire package of furniture for a vacation rental. Kim was able to negotiate prices and get me a great deal on my purchase. Very professional!!

We were very happy with our experience. Adam did an awesome job taking care of our needs finding is our new mattress and bed frame. Can’t thank him enough.

Not impressed with the items for sale. Also customer service is lacking.

I bought the dream bed at a great price.

I have previously shopped at Ashley the quality and price is great.friendly salesman.

Recliner was dropped and forgot to put remote for the recliner. Roach come out of chair when I was taking out of the truck. The sales guy was great and went above and beyond to help us and apologized for our trouble.

I was sent the wrong main piece (headboard) of a bedroom set, told that I had to call my sales person which is not possible, then told that I had to go into the store to resolve it myself. That was 6 hours ago! On a 3k+ purchase? The people are nice but the corporate oversight has turned Ashley into a non-service company!

The sales man, Adam was quite helpful and was not at all pushy. He was knowledgeable and when asked questions beyond his knowledge easily conferred with others for clarity. The chair was nice and looked quite comfortable. Hopefully it will be good for my mother for many years.

Ben was fantastic. He let us look around, ask questions regarding options and was never pushy.

Amazing help and service! Great with communication and giving us options! Kimberly Bloch helped us and gave us a comfortable and welcoming environment! We will be coming back :)

Great experience. Greg did a great job!

It was nice and people was too

Kim was absolutely amazing, she saw how obsessed with this couch we were and had us settled up and loaded out in just an hour. Kim made it quick and easy to get just what we needed!

It was hot in there. No air at all. You guys should be ashamed of yourselves for making your sales people work in that environment. If I had already not known what I wanted, I would have left. Our salesman Allan was the best given the roasting environment.

Friendly service, I’ll use their service again

Fair prices for furniture. Make sure they contact the shipping warehouse if you have any specific delivery instructions.

Ben was awesome! He found the couch I've been looking for the last six months. Very knowledgeable about each product there.

Matthew was super helpful and the delivery process was very easy! I’m very happy with my purchase.

Lots of choices, great sales staff, worked very well with us in pricing as we bought furniture for an entire 2 bed condo.

Adam was helpful. He got me a great deal on a mattress. He made the process quick and easy.

Excellent service from Greg! We were greeted immediately upon entering, provided with appropriate recommendations, and checked out promptly. It was a seamless purchase. Nice selection to choose from. 10/10 recommend.

The staff at the Ashley furniture outlet, especially Kim, went out the their way to make sure our furniture was delivered quickly despite a system -wide computer outage. Will definitely buy from this store again.

Delivery & set up was efficient & complete.

I was able to find the chair I needed with assistance of Allen. Smooth transaction.

We have had a great experience. From the store working with Kim to the delivery. We were building a new home and they were gracious enough to keep pushing delivery back til we were ready and once we were they brought it out within the week! It has been a super easy experience and makes me want to use Ashley Furniture again!

Service was great & I appreciate the help.

Kim was very helpful! She greeted me as soon as I walked in the door. She allowed me to Browse without feeling smothered yet she was close enough when I needed her. I found exactly what I was looking for and even an additional piece I wasn’t! I’m happy with my purchase. The delivery was sort of expensive being that I’m not far from the store. They charge per total cost of the bill rather than by distance to travel. But the delivery drivers gave me a courtesy call before picking up my items from the store. They set it up as I needed and we’re on their way. I’d give five stars but the payment system was down and I was sent an email to pay but the online payment did not accept Ashley card so I had to go back to the store the next day and pay In store. The payment process was frustrating and almost made me change my mind but I’m glad I didn’t.

First off l made a list of furniture stores in Chattanooga we wanted to visit before buying to compare products of different manufacturers that are offered in our area, stopped had a awesome breakfast with my fiance at the waffle house on Hwy 153 in hixson 100 feet from Ashley homestore.They opened up promptly at 10:00 am. When entering we where met by Ben Coffey a Home Furnishing Professional were he informed us about what Ashley is offering at this time and if there is any questions that we may have he would be glad to explain. We found and bought several pieces and totally satisfied with are purchase. Visit Ben and the rest of the team you won't be disappointed. Thanks Martin Shepard 👍

Kimberly Bloch at the Hixson store was excellent! She did not hover and was extremely professional! Would highly recommend this store!

Great service.

Ben was a joy to work. I just say wow to his customer service.

Super friendly and helpful staff. Mathew worked to ensure we got what we wanted for the best price possible. Would definitely return for future purchases.

The day I went to them and bought the product, the payment system was down, it wasn't working, it was Friday. I received a paper through which I was to receive an email and pay online. I only received that email on Sunday. The delivery was supposed to be made on Monday. It wasn't done. And finally, surprise, I had to pay $50 for a delivery 13 minutes away from the store. We are talking about the delivery of a dresser...

Kim made me feel seen and like a valued customer. Some weeks ago, I went to Ashley's on Gunbarrel and was treated much differently. Thanks for the assistance.

Friendlv.great service,

Awesome and friendly service

Kimberly and Mathew were amazingly helpful. They found a solution to our need better than we anticipated. Great costumer service. Strongly recommend this place.

The staff at Ashley are all very helpful my sales person was Adam Paul and he was so helpful I will return this is my 3rd trip to Ashley and it’s always a good one.

Adam was a very attentive and helpful sales person. Made transaction/delivery easy. I will be back

Allen did a wonderful job finding me exactly what I was looking for. He respected my time and budget and did not pressure me into buying something I did not want/was out of my budget. Bargain store prices for the best quality furniture I can find! I’ve only ever owned Ashley furniture and always love their stuff. Will definitely be shopping at Ashley Outlet and going straight to Allen!

Great customer service

Went in against my better judgement because my husband likes to get ahead of his self when it comes to thing's. Didn't think about the not having no where to put it while we redo the house. Went to leave and got a phone call saying they could put it in a warehouse for me until I was ready. Thanks you guys that made my day!!!!!!

I was disappointed. I was completely ignored by the sales people, not greeted when I came into the store. I walked around the entire store and looked for a recliner and had to approach a sales person when I found the one I wanted. Must have been my age and the way I was dressed? Old jeans and sweatshirt. I had been cleaning and moving furniture, should have walked out and gone somewhere else. I won't go back. Maureen

Good experience

My wife and sister went there to look for a love seat. Found one they liked and was told the price was $499. Went back the next day and the same salesman told us that was $620. When we asked about the $499, he admitted that he told my Wife that yesterday, but could not sell at it that price. 1st excuse is the computer would not let him. 2nd excuse was that price was "at cost" and he would get fired if he sold it at that price. 3rd excuse was that he could sell at that price but would not make any money. We still like the couch, but do not want to give any money to a store that is that shady.

Came in to just look and ended up purchasing. Allan Lee was great and very helpful.

They were friendly and helpful, the delivery was great.

Outstanding customer service. Jacob was great at helping me find what I needed.

Kim was super helpful and patient with all my questions. ⭐️⭐️⭐️