Ashley | Hixson, TN 37343

They gave me space to browse, but were quick to help when I was ready to make a purchase. I got a fantastic deal on a beautiful sofa that has already made the perfect addition to my living room. Thanks!

I feel so comfortable at the store. Matt and Alan remember you and it's like you just walked into your home. Great service. Thank you so much.

I bought apx. $7000 worth of living room furniture. I had picked out a table to go with the living room furniture and it had to be ordered. Long story short, 5 months later I was still waiting for my table. After given dates it was supposed to arrive., the salesperson pressured the manager to let me have a floor model. This was a question I had ask several weeks ago but was told that could not be done. I did take a floor table which had a few blemishes. I have talked to the sales person and expressed that for the inconvenience I felt I should be refunded the difference I paid between the store credit and the actual price of the table which was apx $60. I feel the salesperson has done all she could to right the situation. I am very aggravated that the store manager was not willing to resolve the situation. He could have let the floor model go weeks ago and possibly there would have been no damage to the table I finally got to take home. There was one more table on the floor which had significantly more damage than the one I brought home. I do not understand why he waited so long to let me have the floor model when it is obvious the table is not available because I have waited 5 months and would still be without a table if I had not taken the one from the floor. This took place at the Ashley outlet store in Hixson.

Jacob & Kim at Ashley Furniture are the best! They took such good care of me! They were patient, kind & caring, & professional. I had been in several times over a period of a few months. I had told a friend about finding the sofa we both were wanting & to ask for Jacob at Ashley Furniture in Hixson, as he had helped me each time. We ended up going to Ashley together & she bought one. Jacob spent a lot of time assisting us both. I made arrangements to come in the following week to buy a sofa from him. I went back today & Jacob had just left. Kim offered to help me & write everything up in Jacob's name, & she did. True teamwork is rare but Kim & Jacob certainly are a great team. She took a good bit of her time assisting me & she wasn't even getting credit for the sale. I never felt pressured & they always took the time to answer all my questions, & even helped me take measurements. I highly recommend Ashley Furniture and Jacob & Kim! THANK YOU!!!