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Ashley Store Jackson, TN
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Jackson, TN represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Jackson, Tennessee at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on Vann Dr, next to Home Depot. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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Jarvis was attentive and knowledgeable of the furniture we was interested in purchasing.
Awsome place to shop, great prices, and no high pressure sales. Stop in and ask for Gail 😁😁😁
We had a fantastic experience working with Jarvis!
My sales rep was kind and helpful. I came in knowing exactly what I wanted but he still was attentive and helpful
The quality of the furniture isn't great. We spent 3000 on a sectional. After two years the cushions were so bad it was uncomfortable to sit on. We were told the extended warranty (facilitated by Ashley) we purchased would cover it. Well it didn't and while admitting to the cushions being flat for awhile, the warranty place said that was admission that the problem has been going on for more than a month which goes against their policy, voiding our warranty. Ashley worked with us to make it right and we got replacement cushions. However, somehow these cushions are even less quality. The cushions are already losing their integrity after a month. So, we are pretty sure they replaced them with even lower quality than before. Just seems silly to spend 3000 on a couch thay won't hold up longer than two years. Mind you it's just my husband and I and we don't have kids. We have spoken to Ashley reps all they do is assure you their stuff is quality as you are sitting on their non-quality couch. Make that make sense.
Very very great service!!! Got us exactly what we wanted at a great price!!!
Purchased an end table, they delivered it a week later broken. Can’t return it to the store. Nice people at the store but the company is terrible, they have no inventory, return policy is terrible. Has a car dealership vibe. The employee at the store said he would never purchase anything there. STAY AWAY!!!
Great experience
Amelia was super helpful in helping us select a couch for my new apartment! High quality furniture at a reasonable price. Super friendly staff! Would definitely recommend shopping for your furniture needs here!
Jarvis was very professional and helpful! Made the buying process super simple and was very informative which helped in our decision making. We were very impressed with his knowledge and willingness to help. Be sure to ask for Jarvis! He will not disappoint! Will be returning!!
Ashley has always been a great furniture store. Great service and quality furniture at a good price.
Very nice helpful service. Amanda Campbell was an exceptional sales representative
I was looking for a recliner for my mother-in-love who was ill. Jarvis was so helpful and understanding. Being from out-of-town, I had lots of questions and wanted the chair asap but showed up almost at closing. Jarvis looked everything up for me and emailed me all the info. He was so sweet when after meeting with hospice, it was decided we were already past needing the chair. So I did not buy it. Our family was very appreciative.
Great selection of furniture to choose from, and Wayne was incredibly helpful throughout our purchase. He wasn’t pushy at all and took the time to answer all of our questions. Highly recommend!
Very helpful and friendly!!
Anthony did a fabulous job assisting us today. He was very patient and made sure that he showed us everything we asked for.
Beautiful store and amazing customer service!
Friendly and really helpful
They are so professional
Polite and helped me make my final decisions. Then came back and bought a mattress and bed frame.
Very helpful and super friendly staff from the moment you walk in you are greeted with a smile and treated like one of them! Very great experience and I definitely recommend shopping here!!
I just bought a sleeper couch at Ashley's. I had a wonderful experience, the sales lady was so helpful. I found exactly what I was looking for with her help. I would definitely recommend The Ashley Store in Jackson to see everyone. They didn't even mind that we had our dog with us. Five stars all around!
Great options for anything you want. Wayne was an awesome associate! He was very helpful and knowledgeable, and seemed generally care for your needs.
It was a great experience
Fast and easy! Jarvis was excellent!
Shyun was very nice and polite and helpful. I appreciate all she done for me.
Great company and great people!!! The salespeople in Jackson know their furniture! Fast turnaround time for delivery too! Thank you Amelia for your help with finance options!!
Amelia showed great customer service in accommodating our purchase.
Jarvis was great! I came in the store to buy a new mattress andhe took me through the process effortlessly. Not pushy, but very thorough in his explanation of the positives and negatives of various models. Never tried to upsell me on anything, he was what a professional salesman should be. Vert impressed with my experience.
Jarvis was very knowledgeable about the furniture my wife and I were interested in. He gave room for us to look and discuss the many options . It was a pleasant experience.
Excellent customer service. Excellent follow through ! Love Miss Shyun !
My sales person Amelia was great, however my furniture was to be delivered on the 22nd, when I checked on it on the 22nd, it showed my order was canceled, I was quite upset as I had made arrangements to be home, I went back to the store it turns out that they were missing a signature and failed to notify me or my salesperson of the issue, that is terrible customer service, Amelia and I fixed it and now my furniture will not be delivered until the 4th, they could have at least compensated me with a free delivery or a phone call apologizing for the inconvenience, but nothing…very upset about that, the fact that they left both me and my salesperson in the dark is unacceptable
Jarvis, was polite and listened to me far as what I needed. Thank you Jarvis I enjoyed your company and thank for listening to me. You're a great salesman!!!
Wayne was great during my visit at Ashley's! He was very attentive while giving me my space to browse at my leisure. He also took the time to provide several price checks as well as engage my 5 year old son while I shopped. I will definitely be back and look forward to purchasing wall art pieces which was the nature of my visit. Thank you for a good experience and great customer service.
Returning customer! Ashley furniture is my go to place when looking for home decor. Great prices, great customer service, quality furniture! I purchased a bed frame 5 years ago and it’s still in good condition like new to this day, no problems or complaints.
Anthony was so sweet patient and a big help
Jarvis was very friendly and helpful
Very helpful with my purchase and a great experience!
Had a wonderful purchasing experience with Ashley Furniture store in Jackson, TN. The man that helped us, Anthony, gave us a wonderful tailored experience. He wasn’t a pushy sales person like others I’ve dealt with at other stores and he was extremely personable and nice. He helped us find a sectional and a mattress and adjustable frame that was perfect for us. Even got us a wonderful deal!! Plus the furniture they had in the store seemed to be top quality! 10/10 best buying experience. I would recommend anyone to come here to get what they need. Big thanks to Anthony and people at Ashly Furniture. God bless!
Great customer service and atmosphere even though they are going thru a renovation
We love Ashley Furniture! The staff members are friendly and easy to work with. We found exactly what we were looking for and were very pleased with our shopping experience!
I was greeted by a sales associate when I entered the store. He was knowledgeable of his products and courteous and helped me with my purchase.
Shyun was very helpful in assisting us to find the right living room set!
Worst experience ever. Bought a king size mattress but was delivered a queen!!! Called the store that very day & was told no exchanges or refunds. Terrible customer service. Shady way to do business. Passed around from supposedly corporate and escalation dept with promises and No follow through. Should be put out of business. Horrible reviews online.
Shyun my sales associate is calling me a liar saying I ordered a queen size mattress when I ordered a king. They wrote up the paperwork wrong and are refusing to accept responsibility for it. They have no return policy. I have a brand new queen size mattress that’s never been slept on that I can’t return. My delivery appointment was scheduled for 9am or later. They show up to my house banging on the door at 7am. They refuses to accept responsibility for a $1,000 mistake. Never do business here or they will rip you off and accuse you of lying. I will be reporting to the better business bureau and I will be sharing viral social media posts about my experience here. Every real estate agent in town and every car dealership in town will know not to send their customers to Ashley furniture when I’m done sharing all of these posts.
Wonderful customer service
My husband and I had a great experience. Our sales person rendered excellent 👏 customer service.
The salesman at Ashley was super pleasant and helpful. He confirmed our choices and processed the order, going over everything in detail. He was able to get us a quick delivery. Super happy!
The store was being renovated but we had a wonderful employee named Jarvis Springfield who made us comfortable and unaware of anything around us but looking at furniture. As customer service is now at a premium, your company is fortunate to have Jarvis working for you. Mary Lisak
Jarvis was so friendly with no pressure. I would recommend him to anyone!!!!
My experience at Ashley furniture was very pleasant and I would recommended to my friends to visit Ashley furniture store
We had a great experience picking out new items for our home! When you go ask for Wayne! He was so patient with us and very helpful! Highly recommend choosing Ashley Homestore for all your home needs!
Great experience, however I did feel as If there should be more to choose from. My saleswoman was awesome
Jarvis was wonderful to work with to get exactly what we wanted.
anthony and andrew are the coolest people you'll ever meet. WILL be back
Great experience. Highly recommended Amelia. She was so accommodating and helpful
Anthony is a knowledgeable and personable sales person. Believe him to be honest and trustworthy. Nice to do business with. I don't have any idea what his wages are but in my opinion he is worth more to Ashley than they might realize. Ted & Katherine Dickerson
The salesman, Wayne was extremely helpful. Found exactly what I was looking for.
Very nice and helpfull went above and beyond of satisfaction
Shyun Hamlett was very helpful, knowledgeable, and a joy to work with. She made my experience easy.
Amelia and Jarvis were very helpful. We found just the right furniture for our living room.
The experience was nice and the people were friendly and very helpful with picking out this bedroom set for my new home I'm excited and I can't wait until I move in my new place and put it in my new home.
My visit to the Ashley store in Jackson was top notched. The friendly service and quality of the furniture is unmatched. I recommend the Ashley store for all your furniture and decor needs.
Shyun was very professional and helpful!
(Translated by Google) Excellent delivery experience.. my family and I are very grateful for everything.. it is worth buying from Ashley,,,,,,🫂❤️ . (Original) Excelente experiencia en la entrega .. mi familia y yo estamos muy agradecidos por todo .. vale la pena comprar en Ashley,,,,,,🫂❤️ .
We had the joy of working with Amelia Campbell at the Ashley store in Jackson. She helped us find the perfect sectional for our family. Very personable and professional! Will definitely do business with her again!
Very nice store, our sales associate William ,was very helpful ,and knowledgeable about the products .
Even though the store is under renovations alley still had a fantastic selection. Salesman was a little over zealous with the upsells even after I told him what was he tried to get me to spend more than double. Other than that I was very pleased with the prices and selection.
Great experience! We were greeted promptly by the friendly, respectful manager of the store. He gave us the opportunity to browse until we were ready for his help, then gave us his full attention. He was very helpful and answered all our questions. Ashley’s is our favorite place to shop for great quality furniture!
Was very helpful even with all the noise going on with the remodeling going on.
Outstanding customer service from Shyun Hamlett!!
I love shopping at Ashley,also thank for having someone very knowledgeable like Shyun Hamlet,I will be Shopping there again thanks!!
Jarvis was extremely helpful! Great experience!
Mr. William Ing was very helpful and also very professional!!!!
Shun was great. She was professional and provided wonderful customer service. I will definitely purchase from Ashley again.
We had a great experience today. William Ing was great help.
This purchase has been a terrible experience.
Tony helped us 2 different days with purchasing a table. He worked hard to get us the best deal. Pleasant. Not pushy. Friendly.
Our salesperson was very pleasant and helped us get a good rate on the chairs we bought
We purchased what appeared to be a nice ottoman from Ashley. They presented it to us in their catalog. Later we learned it would be 3 or more months before delivery. We will see.
Everything was great
Anthony was so helpful and I love my choices and the price. I had a very bad experience with Ashley 15 years ago with a 3 month delivery wait but decided to give them another chance so I hope the items I bought are delivered promptly. So far so good. Thanks , Anthony
I had an AWESOME experience with Anthony. I told him what I wanted and he knew exactly what I needed. Thx for everything Anthony and I look forward to working with you again when I come back to get the chaise!
I had a blast shopping and Wayne the Assist Manager was great!!! I found a lot of great stuff and the pricing was great!!! Everyone get to Ashley furniture and take advantage of the sale stuff. Maria
The purchase was very easy the staff was knowledgeable and kind
My experience was great. William did a great job. Very friendly staff.
Great service.
Shon was great
Awesome experience they made it super easy
I had an awesome experience at the Ashley store. The guy that helped us, Jarvis, was so much help and was very friendly and personable. I was in and out in less than an hour with exactly what I wanted!
I was told the delivery charge was $79. I didn’t realize until later when I read the receipt I was charged $129. Please refund Thanks Tina Mosley
I had a wonderful experience... Everyone was so polite and eager to help...I really enjoyed my time there today!
Love the shopping experience. The sales staff is helpful and knowledgeable.
Anthony Foster was my sales person. He was very patient and helped to find exactly what I was looking for.
Good experience. Ordered online. Couch came in like a week early and delivery was easy. Would definitely do business with them again.
Cam was very helpful and patient while I tried to find what I wanted! I highly recommend working with him!
Jarvis was great, if you are in the market I would recommend talking with him!
Staff was friendly and helpful.
I should not have to pay $69 delivery charge for a mattress bought in Jackson, Tn because the store didn’t have it in stock and I bought a truck to pick up the adjustable base. Would like the delivery fee refunded. I have spent lots of money at Ashley in the past.
Awesome experience, so very helpful and engaging.
Wonderful service from Shyun. Simple process and she knew exactly how to help.
I was needing an earlier delivery date than what the options were on the Internet so I called the store. Shyun Hamlett went above and beyond customer service to find me something!! Very similar to what I wanted, sent me pictures and was able to process the payment online. She was very helpful and you just don’t see that very often in today’s world. Great job!!!
Associate has to depend on a manager too heavily to process a purchase using a store credit. Printer at desk not letting need to computer heavily slowed process. Shyun H is wonderfully helpful and very pleasant to work with.
It was great!
My experiance at Ashleys furniture was great.Mrs Shelia was a great sales person. She did everything she could to help me find what i wanted. Thank you Mrs Shelia and Ashley furniture for being so kind to help me out.
Remodeled my living space and had a sectional in mind. Jarvis was patient, kind and is awesome with customer service!! Jarvis worked with store manager who was amazing and helped me with discounts plus good pricing!! Keep up the good work!! 🙌🤩😁 High tech, good quality furniture!!
We had the very best experience with Shyun! She was professional and extremely knowledgeable. She showed us top of the line mattresses and also the lesser expensive ones. She was so good, we purchased a new sofa too!
Jarvis was exceptional!! He went and above and beyond for me ensuring I got exactly what I was wanting.
Excellent Service Would buy from her all over again
Great customer service, great items in stock. They had everything we needed and even gave our toddler candy to munch on. That made it easy to see which couches could tolerate sticky toddler fingers! Our salesman Camryn was great too. He knew when to back off and let us look and could tell our body language when we needed him. He was always in the background but I never felt like he was hovering. He took great care of us
I had a great experience, Shiela was a pleasure to work with. Very relaxed, non stressful, and comfortable setting.
The whole staff was friendly and very helpful when selecting my items for purchase.
Very helpful in locating the tv console and adding a fireplace.
I went to look at a bed and Shyun who helped me was very knowledgeable. We decided to buy a bed that was better than the one I planned to buy. I will go there again.
The Manager, Anthony was very responsive to my needs and assisted with patience. I will definitely be visiting this location again
Anthony Fisher was an excellent salesman. He was very professional, personable and sweet. Anthony made our buying experience a breeze.
Anthony F. was great!
Definitely a 5 star event - our visit yesterday to Ashley in Jackson, TN. We were looking for a recliner or a rocker/recliner and if YOU are, yes this is the place to go. I'll bet I sat in at least 15 different ones before I found THE ONE! Awesome styles, colors, fabrics, features and great prices. I do think our sales person had the patience of a saint, thank you Wayne! Can't recommend highly enough the variety of different choices, styles, features and colors on this particular item. I know, you want to be comfortable, when you read, watch TV, take a short nap or just plain relax. Our new recliner is all that and so much more. Can't hardly wait for it to arrive. Absolutely worth the visit - (or the drive!)
Camryn was the sweetest. Good with my kids and friendly. He was knowledgeable and professional. Polite and personable- Great Job! Will be back again.
Like my sales lady. Very helpful. Thank you Her name is Shyun
The sales person, Sheila, went above and beyond!! Great customer service!
I recently had the pleasure of working with Jarvis at Ashley Furniture, and I couldn't be more impressed. From the moment we walked in, he made us feel incredibly comfortable. His exceptional service made the entire furniture-buying experience enjoyable. If you're shopping at Ashley Furniture, I highly recommend asking for Jarvis—you won't be disappointed!
The staff was exceptionally nice and the store was clean, beautifully decorated, but most of the furniture was white, beige or gray. For a store in West Tennessee I'd think they know about dirt and red clay. Darker colors would be better for the area, children and pets.
Wonderful experience with the Ashley store in Jackson, TN. We visited the store 3 times before making a purchase. Our customer service rep Jarvis was so patient and kind and had a wonderful personality. He even pulled a sectional apart for me so I could see certain pieces of it and get a feel for what it would look like. We really enjoyed working with him! Thanks for such an easy furniture buying experience.
Our salesman Anthony ask for him.
Amelia was awesome. She helped me a lot. She wasn’t pushy at all and she understood what I was looking for and she even helped me save money. Thank you so much Amelia. If you shop at Ashley’s ask for Amelia!
Ask for Shyvn Hamlett when you go! Top notch, stellar customer service. Phenomenal! She has been my go to for furniture at this location for at least four years. Great selection. Great customer service. Great prices.
Watch the Details if you shop here!!!!!!!!!!!!! we were going grab 2 recliners, $900 ea=$1,800+tax total $1980ish. We were going to pay no interest payments and I asked for the total and she said $2,700 lol. They added $900 in delivery and insurance which they DID NOT ASK me did I want. The saleswoman started talking real fast and changing all the details as we went forward. if this is how she operates all the blame goes to her, but if this is how she was trained Ashley can have it all. Either way if you chose to shop here pay CLOSE ATTENTION to the details because they are looking to take advantage of you and take as much $ as they can get from you. IDC if payments are $40 or $400. The total I have to pay you is real and you tacking a whole extra chair on their is RIDUCLOUS.
Very nice and helpful
Ashley store is a good place to shop. The people work thair is real nice. They help you find what you looking for.
Wayne Gillespie couldn’t have been more helpful. Excellent purchase and easy purchase.
Shelia was very helpful. I hate shopping and she made it pleasant. Thank you
It was great the salesman was a prefect gentleman told his time with us and explained everything very well
Shelia was very helpful in helping us pick out a mattress. We’re in and out of the store pretty quick!
Excellent customer service!
Jarvis was very friendly, helpful and helped us meet our needs while we were shopping for a chair. He answered all our questions and gave us a very comfortable experience!
Jarvis Springfield was great. He helped me pick the best chair for my comfort and was very friendly and personable. Looking forward to receiving my chair.
Wayne was very helpful and friendly when I was looking for a chair and bedding in store yesterday. Great customer service.
Great service with no pressure!
Amelia was amazing!! I told her what I was looking for and she knew exactly what to show me. She was open and honest and I didn't feel pressured at all. She knew the stock and the options. First class all the way. Thank you Amelia!
The staff is awesome very helpful and knowledgeable
We had a great experience working with Amelia Campbell, she gave us plenty of time to look without feeling pressured into making a purchase. We went for one item and ended up with 4 just because she took the time to get us the best deals and answer all our questions.
Great service
Very helpful and friendly service!!
Very easy & painless experience! My 2nd time within 6 mos going to this location & buying our furniture & I will be back a third time! Amelia was great to work with!! Thank you!
I loved it that the salesman wasn't pushy. He gave me plenty of time to make my own decision.
We had a great experience @ Ashley. Jarvis Springfield was a delightful.He was courteous, very informative & knowledgeable & helpful in helping us make our decision. The delivery gentlemen were also courteous,quick in placing our furniture & remove all packing material. We were informed of when the delivery was on the way. Everything was seamless. We will definitely return for future furniture needs. Thank you for the great experience. Jerry & Sharon Tipps
Very helpful and nice
Amazing experience. Terez Jackson was a wonderful sales representative and the management team Made the entire transaction a very smooth one. I am generally not a fan of salesmen, But we never felt pressured and truly enjoyed the experience. I would recommend them to anyone.
Courteous and very helpful! Just what I needed in a headboard.
Very professional and helpful. A+ service 👍🏾
The salesperson was so professional. She knew her products as well as the inventory. Her personality and character set her above all others.
I had a great experience looking for what I wanted. I was given information when I asked and never felt pressured. I will definitely go back when I need something else.
The customer service at the store location in Jackson was awesome. I had no issues and the lady was helpful. With my order, it was going to take longer, but everytime I had questions or needed an update, she was very quick to respond. The only issue I had was with my ottoman. It came on its own so I did not have to wait longer for my couch. However I had set the delivery up and it never came. The time was from 11-2. I did not hear anything until 4 that their truck had been broke down. I just wish there would have been better communication since I had asked off for work. Thankfully they were able ti deliver the next day.
Great people to work with. Let them know your budget and they will point you in all the right directions.
The sales person was helpful and knowledgable.
Anthony did a great job helping us out while making our purchases. He was friendly and answered all of our questions without hesitation.
Shyun was amazing to help me find exactly what I was looking for. There was no pressure to buy. She’s very professional! Can’t wait for my living room furniture to get here!!!
Jarvis was a great salesman deserve employee of the week. And I left and came back because his customer service was outstanding !! All positive vibes. I hope I love my new bed and I hope it come on the date it’s scheduled just looking forward to a good nights rest on my new mattress
Amazing shopping experience, I apologize I had to amend my review, the shopping experience was great, but my delivery and how the store handled how my delivery experience was changed my mind.
Anthony was very helpful and allowed me the time and helped me with deciding on exactly what I wanted . He was very knowledgeable about all the furniture they had in the store. Thanks Anthony anytime you want to go fishing. LoL
The sales associate in the store was very friendly and when I told her what I wanted, she took me to the exact chair I was looking for— and I bought it within 5 minutes of entering the store! I was very satisfied with the service, the delivery, and I love my new recliner!
Had a great experience here! Jarvis was very accommodating and nice. It felt like I was talking to a friend. He wasn't pushy for me to make a decision and was great at explaining all my options. 10/10 would recommend 👌
Purchase two identical sofas on March 11 2024. One off the floor one had to be delivered from memphis. One off the floor was not given the correct cord for the power recline and headrests. Contacted my salesman and was told that the manager was putting the cord in the mail the next day. Today is June 11th 2024 still have not received the cord. No way to contact your stores directly. Furniture seems to be good furniture but customer service is no good at all! It's a shame when you spend over $3,000 on sofas and cannot get the parts to make them work correctly. Where I'm from your word is the most important thing you have. That being said purchase from them at your own risk, because their word isn't worth anything.
Wayne Gillaspie Was very helpful and friendly.. He came up to me when I first arrived and just told me what the specials were and were I could locate what I was looking for.. He didn’t follow us around and came back to help when I needed it!! He made the experience incredible!
Amelia was absolutely amazing to work with. Very patient with me. Awesome Experience.
Shyun was nice, efficient, and professional. She’s an asset to your organization.
Very nice store. Great associate! Shyun Hamlett showed me several available styles and then let me look on my own. I was looking for a recliner that fit me. I didn't want a big bulky one, and I wanted a recliner that I could handle easily when I felt like reclining. Mororized ones were too big for me, but I found that the "push button" Zero wall style of recliner was just right. David, my husband agreed that I had found a good size for me. I wanted a different color and she ordered it for me. It will be delivered soon! I'm very pleased and happy with options and pleasant service that I received at Ashley's in Jackson,TN.
It was great. Shyun made it quick and easy and even noticed a deal that I missed to make sure I was able to take advantage of it. She gave great suggestions, never came off as irritated but in fact quite easy going. She walked me through it all from the deal to the purchase to drop off options, everything. I purchased the 4 barstool set counter table in gray. Good quality and so far has not disappointed!
Sales person was friendly and not pushy. They answered all questions and was mist helpful
Sheila and the manager were incredibly friendly and helpful! Thanks!
Dave and Jarvis was very patient and helpful throughout the process.
Found a beautiful bedroom set, Anthony got us checked out quickly and set up a delivery date that was later so we have time to install carpet, he was very helpful!
Very professional, knew the potential product well, helpful and not overly aggressive
Amelia was great! Wanted a different colot that the couch came in. That color had been discontinued but she called to see if they still had any pieces in that color…they did. She made sure we knew that would delay the delivery by a couple of weeks. We were okay with that! Thanks Amelia!
I highly recommend this place they always help me find the right living room or bed set and they are very affordable
Great costumer service.
The customer service was great. There was no rushing in making my decisions and I felt comfortable asking questions when needed. Shyn Hamlett I Thank you for patience and your willingness to help make the best decision for me. Keep up the Great Work!
Great service!!
The representative was well knowledgeable about the product out for sales and was able to meet my desired furniture that will fit into my apartment.
Amelia was extremely helpful. She helped us with our purchase and was knowledgeable and friendly. It was a great experience.
Our sales professional, Amelia, was super sweet & helpful. Huge selection of beautiful, quality furniture. We went in knowing exactly what we wanted. It wasnt something that was regularly carried in stock. Amelia helped us get our order placed quickly & explained every detail to the fullest leaving us with no questions. Delivery date was estimated much earlier than we'd anticipated. Best experience we've ever had buying furniture! Highly recommend shopping here. We'll definitely be going back. 👍
My experience was great, I came in and didn’t have to wait on a sale an associate to help me. I told them what I was looking for and my price and they took me right to it. Great customer service!!
Found a medium prices dresser and chess that I liked. Javas was excellent by being patience and attentive without over croweding
My salesperson Mrs. Hamlet was attentive and very helpful with my purchase.
They helped me pick new chairs for my 30 year old oak table that I wanted to match. They said no way to match exactly that same wood pattern but they helped me choose the next best thing. It's gonna be gorgeous. Quick delivery to Union City scheduled too.
Great experience. Liked the sales and the way we were treated. Five stars!
Ashley furniture has got some really great deals. I dealt with Shoyn, I'm sure I botched the spelling of her name, nevertheless, she was great. Extremely patient and knowledgeable. She's one of the reasons that I made several purchases. I'll be going back in the near future. The couch I purchased is awesome.
We visited Ashley Store to shop for living room tables. Our sales lady promptly greeted us and assisted us. We purchased 3 beautiful items.
Love our table
My wife wanted new furniture, so we went to Ashley where we always shop for furniture. They were very helpful the manager and Amelia was very helpful and very patient with my way as he took her time choosing the right living room said she wanted everyone in the store was very polite and helpful. I would recommend Ashley to anyone who is looking to buy a good quality of furniture.
Table leg was missing and now we’re waiting on that to be delivered. Also, damage was made to the door trim while recliners were brought in.
Amelia is knowledgeable and patient. She listens. I trust her opinions.
Had a good experience with Ashley Furniture Store yesterday. Wonderful sale Person,
The staff was very helpful in us selecting the furniture we needed
Jarvis is the best!!
Shyun was amazing
We had a great sakes person He wasn't pushie. We had great service. The Manger was also great. All had a good sense of humor and were very willing to help us. The salesman was very personable. Will go back again when we need something else.
Good store with a nice selection! We were greeted warmly and no high pressure tactics.
Our salesperson Amelia was very friendly and knowledgeable.
(Translated by Google) Excellent service I would recommend them 100% (Original) Excelente atención los recomendaría al 100%
Had a great experience today at the Ashley furniture in Jackson Tn we came in on Wednesday of this week spoke with Shyun Hamlett she was awesome she showed us what we were looking for she went over all the details never felt like we was wasting her time We told her we would check somewhere else and would make a decision. So today we came back .... and made the sale with Ms Shyun she is a awesome sales person very knowledgeable Recommend her to everyone needing furniture 5 stars
Sales person was super helpful, we did buy. Ur delevery charge is totally out of line,which will prevent me from additional purchases. Local furniture stores delever for free 249 really. 100 or so would be acceptable. Won't pay this again,and don't remove old furniture . Bummer
Very helpful, Fast in and out. Great delivery
Shaun was great to help with all my questions and needs. She made the progress easy and pleasant.
Shyun was wonderful she knew exactly what I wanted she answered all my questions and it was a very smooth process absolutely 💯 great service
Online ordering made easy
Great experience. Wayne was so helpful and helped us find what we need quickly we were in and out with exactly what we needed in less than hour would defintely recommend!
This staff there was friendly and helpful
Jarvis Springfield is an amazing sales representative, he's was very informative and helpful, Jarvis made mattress shopping for simple and efficient, also the team works amazingly together to get the best deals possible!!!!
It was a wonderful experience
I had a awsome expierence. The folks was so helpful, and kind. I give 5 stars.
Every workplace person in the store are extremely nice and respectful of your personal space and they listen to what you are saying and get you what you ask for in a very timely and very kindly manner. My family and I had a good time. Great personality’s! I am a second time purchaser of bedroom suites and wouldn’t consider going anywhere else.
Shyun and our whole experience with Ashley was wonderful!
Ashley Furniture is the place to go for good quality furniture at pretty good prices. Great staff and sales team. We buy all our furniture from here and will continue to do so.
Jarvis was a great help in our shopping and purchasing process! We love shopping at Ashley’s!
Excellent customer service! The process was so quick and easy!
Very friendly and most helpful
Updating my commercial office and working with Ashley’s made it an easy experience. The staff was so helpful, kind, and understanding and went above and beyond to try to give me what I had pictured! Everything hasn’t been delivered yet, but I am so excited! Will update with pictures once everything is set up. 😊
In and out professional knowledgeable service. Went in and got the furniture I wanted on my terms and didn't even take an hour. Thanks Shyun Hamlett!!!😊
Great customer service! They helped me get what I needed in no time after going to 2 other stores & had me on my way💕 DEFINITELY RECOMMEND !
Very efficient and Amelia was very friendly.
I, just recently, visited my local Ashley Store, in Jackson, TN, and fell in love with the beautiful oval white coffee table, with an additional lower shelf and gorgeous cabrio-styled legs. I ordered it and received it in just a few days. It was delivered and placed in my living room, just where I needed it. I have received compliments right away. It is so pretty.
Walked in received excellent service. Found exactly what we wanted me. Salesman was very helpful. Look forward to doing more business with them.
Very friendly and straight to business my first time going and I will definitely be back
Very nice and I found what I was looking for. And they helped me order what I needed
Beautiful furniture for your whole home and wonderful customer service
Shyun is great to deal with.
Shyan was the girl that waited on us. She was very professional, very knowledgeable. We had a positive experience and like the policies that Ashley furniture has. We are allowed to try out our purchase (a mattress)for 30 days and then can return it or exchange it. But probably I won't need to
I was so pleased with Jarvis and the staff at Ashley. They were very helpful and personable. They took great care of our family. I will be back! Thank you, Tabbi Callahan
It was a wonderful experience. We were met immediately as we walked in the door. The customer service listened to what we wanted and took us to exactly what we wanted. They were very patient and took their time making the sales. Thank you, Ashley Furniture - Jackson, TN!!!
Good experience overall, friendly staff, prices good, excited to get our furniture in and set up.
Very pleasant
Great experience picking out and deciding what to get salesman explained everything and did a great job.
My salesman was William and he ordered what I wanted
“Title: Beware of Ashley Furniture - Terrible Experience! Review: My wife and I had an utterly horrendous experience with Ashley Furniture. We invested a significant amount of money to furnish our new home, only to face a cascade of errors and negligence. The delivery process was a nightmare - the drivers seemed clueless and the orders repeatedly incorrect. To add insult to injury, they damaged our kitchen table and shrugged it off with a nonchalant "oh well..." attitude. What's even more frustrating is that we, the customers, had to initiate every call to rectify their mistakes, while the salesperson conveniently washed their hands of any responsibility. When I expressed my disappointment, their response was essentially, tough luck, no refunds. So now, not only are we stuck with their shoddy furniture, but we're also burdened with fixing their mess. Save yourself the headache and avoid Ashley Furniture at all costs! 😡😡😡”
Very large store with huge selection. We went in this time for a new bed frame. Sales lady was very helpful without being pushy. The bed we found ended up being even cheaper online so we made the order and they will be delivering.
Ask for Sheila, she was fantastic to work with!
Nice people and very curious I only went to browse but ended up with a br set for a good deal
Wayne was supper nice and I would definitely recommend him to friends and family for any of there needs.
They said I would receive a call to schedule my delivery a day prior. No call . The day of the delivery I call them they said it would be delivered before 4pm. I stay home all day, 4 pm rolls around no one shows up and no one calls! I call them back and they said I wasn’t even on their route schedule! Next delivery availability is in 5 day! I wish I would have known before throwing away my dining table! Now I won’t have a table for a week!
Highly recommend very friendly staff and nice products for the pricing 🙏🤝
Great experience. My sales person was really nice. And she did all she could to help me. Very patient. Felt like family
The store empowered very helpful, and knew what they were talking about. We asked to see living room suites that were leather with power recline and she helped steer us in the right direction. Great experience!
It was great and the people were very helpful
No pressure sales persons. Great store.
Anthony Foster was amazing. He provided us with all the information needed to make the perfect purchase but yet he was not too pushy!! We will definitely be back for all of our furniture needs. Great experience. You definitely have a gem in Anthony.
Been a loyal customer for many years
Great experience working with the staff at the Jackson store
Shawn was and is always amazing with her customer service!
We liked Anthony! Easy to work with!
A sales rep welcomed us within a minute of us walking in. And took time to find out what we were looking for. He helped us find what we wanted within 20 minutes! We had just left another furniture store where no one asked if we needed help during the 20 minutes we were looking there!
Was a nice visit. Wasn’t pleased with the 269.00 delivery charge
Warren Gillespie was thorough and very timely and personable. It went smoothly. I truly appreciate him and his great people skills. Recommend everyone to go in and ask for him personally.🤗
Nice selection, reasonable prices, but nothing is actually in stock. I needed a recliner today and the best they could do was a week from now.
Sales person Wayne Gillaspie was helpful, knowledgeable, and a pleasure to chat with.
Sales person very helpful, knowledgeable, and polite. Details concerning order, delivery, and assembly explained in detail. The next time I shop at Ashley's, I will ask for Anthony F.
Nice store and lots of merchandise local so no waiting 3 months for delivery.
Nice store, just don't go there for serta mattress.google say's they do was there yesterday 1-7-24 sales person said they don't carry serta
Wayne was very helpful, not pushy and even got us a discount.
It took a while but eventually got the order submitted for a replacement item covered under the protection plan. Then Scheduled the delivery date. Then, less than a week before the delivery date, received another message to schedule the delivery date. I asked about what happened to the first delivery date, and Ashley said it was canceled. I then schedule the delivery date, and I'm Then told there is no record of that delivery date being scheduled and I'm told Ashley is just guessing at whether the item will be in the warehouse at time of delivery. I'm not happy about it. But the people at the Jackson store are nice and easy to work with.
I have made many purchases from Ashley for more than 20 years. I have never had a bad experience. From the living room, bedroom, kitchen, and more! I have had my bedroom furniture from Ashley’s for more than 20 years! I just purchased a new living room set. The deliveries have always been timely, I anticipate the same for this one. They employees are always very friendly and knowledgeable. Cassandra Lee was very friendly and was a tremendous help! Additionally, financing has never been easier and the no interest offers are excellent.
We were helped from the moment we walked in. Weren’t bothered but someone was always available if needed. Bought a beautiful kitchen /dinning table.
Amelia Campbell was the greatest. After telling her what I needed she quickly showed me three items. She wasn’t pushy and she was able to give me a breakdown on each. Very sweet young lady making the visit very pleasant. I need a few more items and I will look for Amelia. Thanks
After visiting every furniture store in 3 surrounding towns I returned to Ashley’s in Jackson to purchase my new sectional. Sales representative Shyun Hamlett was genuinely caring, kind and professional. She listened to my wish specifications of size, fabric and needs. She helped me configure the perfect module. Size perfect, color perfect and soft plush fabric perfect. I’m very happy that she greeted me the first time and I am extremely pleased that she was there when I returned. Ms Hamlett and her professionalism and keen eye to details made my decision to purchase an easy one. Big thank you Ms Hamlett.
Had a great shopping experience with a really nice professional salesman. He made us feel very comfortable and answered all our questions.
Shyun was very helpful and professional. My experience with Awesome
Super friendly staff!! Especially Caleb, Cassandra and Mr.Dave!! They went above and beyond to get me the best deal for my budget!! They have a beautiful showroom as well!! I’ll definitely be back and am sure to recommend their store to my friends and family!!
Every person we dealt with was kind and had excellent information about each piece we were considering.
No pressure experience on this purchase. Shyun was very helpful.
Great service with William!
Not such a great experience! We were greeted immediately when we walked in the door, the sales person took about a Few minutes with us showing us items we were interested in, And from there we were kind of put to the side, as other customers were coming in we were asked to hold a few moments. A few moments turned into 45 minutes of waiting at this point I was fully frustrated, and proceeded to Leave, but my husband was still willing to do business here a manager, came over offered to service us, the best of her ability she Apologized for our wait. But I saw how our rep service at least two others as they were running back-and-forth and never acknowledged us I guess to close their sales But all sales are important, especially mine, so as we left purchasing nothing, I felt Discarded as a customer, anyway a couple of miles up the street Found the exact same items, made our purchase that evening and had our delivery scheduled for the next day left feeling satisfied and appreciated as a customer.
As soon as we entered the store we were greeted and assisted by two employees. We came in for an item online but ended up getting a sofa that we loved more so happy we came in. Cassandra was great help and knowledgeable with great suggestions. Her manager Amelia was also great with assisting to make the process as smooth as possible!
Love my furniture pieces, delivery guys were great and professional and fast!
Delivery came the 2nd delivery date. Delivery team set up furniture nicely and were very professional.
We went into the store on a Sunday afternoon, looking for living room furniture. After looking at several different pieces that we liked, we made a decision to get the sectional that had four built-in recliners. The sales lady put together a price, and we decided we was going to finance it. after she described our financing options, we decided to go with three years no interest with a 20% discount. She filled out the paperwork by asking a few questions and the financing was approved in about five minutes. We signed the paperwork and the furniture was delivered to our home in three days. Buying furniture has never been so easy in the past. We need to buy more furniture for our house, and Ashley furniture will be our go to furniture store.
Amelia is fantastic! Let her help you with all your furniture needs.
Very helpful and courteous employees
Very good customer service
I liked the fact that I talked to a person until I finished my purchase. He gave me his number in case I had any questions later.
I would’ve loved to finish my purchase with William but he was very busy but instead got someone who was trying to be pushy and forceful about a damn warranty after 15x saying no. My wife and I almost got up and left
Had what we were looking for and a wide selection to choose from. Very friendly and helpful and gave us time to decide on our purchases.
was very helpful and did not just rush through the sale. My entire family has shopped at Ashley for years, and not once have we been disappointed with the quality people they hire nor the product(s) they sell. This young man is a keeper, and I look forward to seeing him continue to grow and prosper with this company. We will be back!
Service was great!
Bought recliner & swivel chair. Delivery appt was a no show, no call. Waited around for hours for nothing. Drove 1.5 hrs & picked up from store myself. Was promised a refund of delivery fees but still haven’t received.
The customer service at this store was Great ! They were ready to help me find exactly what I wanted, and the price was affordable. The delivery took a little longer than I wish, but the delivery guys were great! Thank you Ashley’s !!!
They put furniture in apartment
Very generous people and the help was great! They explained everything to me very well
Very helpful. I will tell my friends.i will be back
William Ing was very helpful in my purchases. All of the staff was friendly also.
Salesman was professional and knowledgeable.
Service was excellent during the purchase of the couch. The date of delivery met my needs. However, when it arrived at my house, and the delivery men prepared to unload the couch, it was not what I purchased.
Excellent service and attention to the needs we expressed; patiently answered all our questions and helped us select furniture items that we feel great about.
This was the most helpful and pleasant shopping experience I have ever had. Kudos to Amelia at Jackson store. She was helpful, very friendly and knowledgeable and quick.
It was great! Jarvis was very helpful!!!
Professional Courteous Helpful I will be back! Thank you!
Great deal friendly service!
Wayne was very helpful and very knowledgeable. Thank you Wayne for being so patient
FANTASTIC. Best service and best delivery. I absolutely LOVE my set! Thank you!!!
The sales person, William Ing was very helpful again with us take care of us, and make sure that everything we were looking for he was able to find outstanding salesman. Outstanding store always clean, always very professional, and very helpful and would recommend the store and William to all my friends and family
salesman was great, price was great, supposed to be delivered in 6 days for 250 dollars. 10 days later no furniture yet!!! what a rip off. probably last purchase from here because of delivery. I would've picked it up myself if I knew it would be this long. saga continuse...store was great but after that corporate handles everything. try a warranty claim and you will get the biggest run around of your life...they send you in circles hoping you will give up. I've got 7000 dollars worth of their furniture and due to corporate cheating their customers I will never buy again. ABSOLUTELY NO SERVICE AFTER TGE SALE. they should be ashamed to call it customer service should be CUSTOMER NO SEEVICR
They were extremely helpful with the purchase of a new mattress. Based on their customer service alone, it’s definitely worth going there. We pretty much knew what we wanted however we were shown similar options which was extremely helpful because we found something we liked better than what we had in mind. I can see why the lady who helped us was promoted to be assistant manager.
We needed a basic kitchen table set. We were out and decided to make our first stop, Ashley. We were greeted by Anthony Foster. He introduced himself and asked how he could help us. He invited us to move through the store because items were scattered in all different locations. We looked and he let us shop, but he was always available, almost like magic, if we had a question. We eventually settled on a table with 6 chairs. Price was within our budget and now we are awaiting delivery with "whiteglove" service. Delivery time was very reasonable. Thank you, Anthony Foster.
The salesman was very helpful and pleasant
The furniture choices were so many. I knew that I wanted a sofa and recliner and William showed me several different styles and I fell in love with one that I chose. It has so many features that will help me as I have difficulty with my legs swelling and they elevate that will help with that. I am just so pleased with my selection and William was very helpful and nice.
Great service
Shyua Hamlett was very courteous , pleasant and was very professional. She answered our questions and fulfill our needs. Also the store manager was very helpful, courteous and professional as well.
The sales person was rude and acted like we didn’t know what we were talking about. We went to check out with our clearance item, same sales person said you want to buy a chair. It took 12 sheets of paper to purchase a $29 chair. She took a picture of the chair with her phone- not sure why. She never smiled or said thank you for shopping with us.
Was very quick and understood what I wanted.
Very knowledgeable salesman
our salesman was very knowledgeable and helpful. Thank you.
Amelia was the best. She was near if we had questions and not too close to be uncomfortable for us!
The lady greeted herself and asked to assist me and I told her what I was looking for and she got me on the right path and got me a discount. Best experience I’ve ever had. Thank you
Nice and very polite and not trying to force us to buy stuff we didn't want or need .
Great 👍
Service was wonderful.
We were looking for a specific chair for my husband and although Ashley didn't have that one in stock the sales associate was able to show us another model that fit the bill. We were treated very well; the staff was courteous and helped us get a good deal on that chair. We won't hesitate to shop the Ashley store in Jackson, TN for any future furniture needs!
Great customer care and overall experience! Everyone is so friendly, every visit. Today Jarvis and Anthony went above and beyond to take care of us! Highly recommend for furniture needs.
Wayne G. was patient and did an excellent job answering all of our questions and assisting us when needed. He has excellent customer service skills and is an asset to Ashley Furniture.
Amelia was friendly, patient, helpful, and knowledgeable. I decided to purchase more items because of my conversations with her.
Large selection, wasn’t pressured or hovered over while we were looking. Great experience.
Return policy was main reason for trying out this brand of mattress called after purchase to be told that that was not true
(Translated by Google) Very friendly and efficient staff, excellent service!!! (Original) Personal muy amable y eficiente, excelente atención!!!
I would give them no stars - They charged me $30 to take my old chair off to the dump and instead took my $30 and dumped it in my front yard. What a RIP OFF
Great buying experience. No pressure from Wayne the salesman. He was courteous, very informative, and personable. We felt the value of our purchase was excellent in that we had shopped for a similar item at other furniture stores. I highly recommend Ashley’s in the Columns at Jackson TN and be sure to ask for Wayne.
Had a great experience. The salesman, Wayne, was knowledgeable and very helpful and polite.
Courteous & helpful salesman, Wayne you rock! Quality furnishings & bedding for all taste & styles.
Excellent
Excellent service. William was very helpful. He was respectful and allowed us plenty of freedom to explore the showroom. He checked in periodically to answer questions and give information about the current promotions. Will shop here again.
Amelia Campbell was the best I was very impressed with her service Thanks Amelia
Our sales representative was very helpful and nice.
We bought a mattress and adjustable frame, Wayne was a great salesman, gave us plenty of time to make the right decision for us. Thanks for all your help
Like to have never received my furniture. They canceled every week for almost 2 months. They still haven’t brought my chair that matches the couch. The night stands delivered smelled like petroleum and I’m praying that will disappear or they will have to go back. The delivery guys were excellent and fast. They showed they had my furniture in stock in computer yet when it came to a delivery time they would cancel for unavailability. It was extremely frustrating dealing with a franchise and corporate the just does whatever.
Good prices and Williams was great !
Great
Awesome service!!!!
Jarvis was super helpful!
Good Service Fair Pricing and demonstrated professionalism. Anthony Foster did a great job explaining all the features and benefits. If you need a new Mattress this is the place to go.
We had a great experience, picked what we wanted and buying it was very smooth. Our sales person was awesome. I recommend it to anybody looking for new furniture. My whole house is Ashley furniture
Amelia, was amazing…. She did a wonderful job helping us get our new mattress and adjustable base. She was very helpful and knowledgeable
Absolutely great customer service!!Took time to answer all out questions and view all our opposition that we were looking for in a mattress. Wonderful setup and store.
Sale person was very helpful and explained all options for my purchase
Anthony was the best. I would send everybody to him if I could. He made my shopping experience very enjoyable.
Great personal attraction! Great job Wayne! Matched prices! Talked it out! Happy customer! Hope delivery is as great,fingers crossed:-)
Lovely! Very nice and polite
Amelia in Jackson, TN is AMAZING! She was knowledgeable and listened to what I was looking for!
Very nice store, furniture and employee's. But shipping is a joke, you better be ready for a healthy add on to get it shipped from Memphis or go get it your self. Why shop in Jackson when you have to go to Memphis anyway to get it?
We had a great salesman. He helped us so much. Ashley’s has beautiful and good quality furniture. I would recommend Ashley’s Furniture to anyone.
My salesman was very patient & kind. He helped me find exactly what I wanted at a price I could afford. Everyone was awesome! I'll go back for sure 😊
Amelia helped us get exactly what we needed! Knowledgeable, friendly, and passionate about my needs. So glad she helped us!
Great service
Amelia the sales rep was very friendly and helpful, I told her what I wanted in a sofa and she showed me exactly what I was looking for.
Sales lady was awesome, she worked hard and patience to get the best deal for me. Awesome job Amelia
Anthony was very helpful , as was the young gentleman working with him, he took the trouble to move the sectional around till we decided what pieces would work in our room
The sales person (Wayne) was very kind, personable and professional
Purchased a sectional from the local store in Jackson. Paid extra and lost out on the sale they were having to have the chaise changed to the opposite side of the sectional. Which is what I needed. When it arrived the sectional arrived like it was in the store and not the special order I had put in. I have been calling customer service and the jackson store every week since the delivery and we are almost 2 months later and it still has not been corrected/ changed out. The jackson sales manager keeps being short and saying she will take care of but still nothing.
Good service and home delivery.
I would really like to thank Ashley Furniture Store for their time and patience on my visit to find me a recliner. Service was excellent and the people were really great, if u want to find some good furniture at a great price. Go to Ashley Furniture Store
Our sales Lady was outstanding l. She was very helpful and knew about her product. We will go there again.
The customer service was outstanding!!!
Great Service with nice attitude.
Very helpful, showed lots of options for current purchases-was like a kid in a candy store
Jarvis was wonderful
Very friendly and very helpful! We were greater within moments of entering the store, which was so nice! Our sales person wasn't pushy but answered all our questions. We were very impressed and will be coming back. Thank you for a wonderful experience.
No thanks
Customer service was great. But, was not real happy on a return item that was broken and had to bring back.
Worst experience ever, they say they offer progressive leasing, my husband and I got approved through progressive, we pick out our merchandise etc but when it was time to do the paperwork for Ashley NOBODY knew what to do. It’s was a very frustrating experience and they may need to stop offering it on train their employees on how to go into the system and get everything straightened out. We drove an hour away for 3 days to end up with NO MERCHANDISE
2nd Update: clearly the owner wrote to call so they look as if they’re handling the bad customer service. I’ve sent three text messages and over 48 hours late still not respond. Update: due to response from the “owner”, I sent a text with all the information 5 hours ago. I have yet to hear from anyone. Will continue to update when I hear from them! Salesperson did not give all the details on 3 piece table that was purchased. When we found out we called and stated we did want the items. We tried to talk to the store manager who would not call us back. The assistant manager Anthony couldn’t help us. We canceled a large order and asked for the refund. They have yet to issue the refund or communicate with us. A bank charge back will need to be done on furniture that was cancelled. It’s a shame they will not try to work the issues out with the customer. Trust me they’re all sweet until they get your money after that your a nobody! Be happy to share the text messages from the salesperson who lied more than once.
Amelia was great! Knowledgeable, kind, courteous, and very professional. Great buying experience.
Have not received order 2 months waiting
Great in store customer service
Tony has been very helpful in helping pick the items we purchased and checking us out respectfully.
Very nice furniture shopping experience.
I highly recommend you go here
Cortney was excellent and very patient with us!
Sean was very nice and helpful. She didn’t seem in a rush. Great service!! I was happy leaving and got more than I came for. Thank you!
Shon was great made us feel at home gave me a good discount the chair is just beautiful we love it and the furniture was beautiful we loved itlovedl
I have waited more than 3wks for an exchange and a replacement for defective product.
Great experience, good customer service with Jarvis, knowledgeable about the product that I wanted, and asked questions to ensure I was satisfied. Great place to shop and friendly staff that greet you at the door.
We were looking for new mattresses. Amelia was very helpful and patient. I would recommend this place.
My husband and I walked in the store and Amelia (that may not be spelled right) asked if she could help us, I told her exactly what I was looking for, which was a full size bed with storage for my son and she took me to 4 different one and then there was a twin bed with storage that was exactly what my son wanted right next to the full size ones, I asked her if it came in full and she looked it up for me verified it did, she gave us all the info we needed and I believe we were in and out of the store in 30 minutes and my son will have the exactly bed he wants delivered soon. Thank you so much. It means alot when people truly care. She was so sweet and had a smile the whole time.
Amelia is the best sales representative. She spends time and energy making sure you’re purchasing the style and quality you expect. She takes time to make sure you get the best price and product.
Our salesman was very knowledgeable, he wasn't pushy. He allowed us room to look around and made the purchase a smooth process. I give Wayne a 5 stars for customer service.
My sales person was Amelia. She was so thoughtful and very helpful. She knows how to decorate by putting colors together. I walked into your store and the more I looked the more confused I got. I had no idea what exactly I was looking for. But when Amelia approached me she asked a couple of questions and off we went on a shopping adventure. She made it so simple and I trusted her opinion. She totally put together my rug, beautiful accent chair and the pillows. She helped me decide with my end tables. I left feeling so thankful I meet her. It ended being a perfect day !!! A Very Satisfied Customer, Tammy H Chapman
Very patient with our slow decisions. Good experience
It went perfect thanks alot....I'll return DEFINITELY
Jarvis was very helpful and patient. We found just what we needed.
Friendly & knowable associates.
Very friendly and helpful
Shayn was very helpful and had lots of ideas. She was also very knowledgeable and patient. Will definitely be back to see her as I decorate my new home.
Excellent service and great price. Wayne did superior customer service. He made sure I found what I was searching for.
Jarvis was incredibly helpful and courteous.
The employee I spoke with, Austin, was extremely kind and professional. Overall the entire experience was super quick and easy!!
I have had the worst experience with Ashley’s furniture will not buy from there ever again!!
Great professional & personal service!!! I'll be back!!!
Great selection, great sales person
The salesman that worked with me was very knowledgeable and friendly and a pleasure to work with. The next time that I go, and I will, to purchase something else i will definitely ask for Wayne.
Very friendly and knowledgeable staff.
When I came in, I was greeted warmly and with a smile by Jarvis. I was on my walker and he offered to push me around in the wheelchair they had near the front door!! Very considerate and impressive!! I was looking for a new lift recliner and he took me to look at those in two different places in the store. I tried out several and Jarvis was very patient with me and my questions. I found one I liked s lot and then got all the info on it and a picture on my phone to send to my daughters. Then I thanked him and told him that I needed to check out a couple of other places and would get back to him. He took me back to the front door where I got my walker and did just that. There was no pressure at all to buy then. After checking other local stores and not finding anything else that I liked, I returned to. Ashley and asked for Jarvis and completed my purchase. They also price-matched the Ashley on-line store’s price for the same one in a different color which saved more than the amount of their extended protection plan!! I found this to be the best shopping experience I’ve had in many years!! Check it out for yourself!
Dixie was absolutely phenomenal! Thank you so much for helping me pick out my couch.
Anthony was soooooo helpful, he was so nice and patience with us! He's a very good salesman! The best we ever seen!
Very friendly and helpful!
Great experience...Rashad was extremely helpful and knowledgeable about the purchase that I made.
Loved the store and how nice everyone is. If you decide to come in I recommend you ask for sales rep Yoandy. He super nice and helpful.
Love my Ashley experience! Thank you Amelia for helping me with exactly what I wanted. You're a jewel. Ask for Amelia, you can't go wrong.
soon as i got in the bed. bed broke
I am very pleased so far I was able to order my furniture with Amelia and she price matched so I didn’t have to run all over to find what I knew I wanted.
We'll be back. Good selection. Good pricing. Good customer service. Delivery rates need to be "free" for what you pay for the furniture!
We had a great experience with Devlin. He was nice, courteous, and informative. He answered all of our questions and was very professional.
Low/no pressure shopping experience. Found what we wanted at a good price. Easy transaction and salesperson was very attentive to our needs.
I the representative was very knowledgeable and very atte ntive to your likes and dislike was.
Andrew Foster was a joy to work with Very informative of products in the store.
My experience is great and the person who took care of me was very nice and super knowledgeable and she knew exactly what I was looking for. I highly recommend Ashley furniture..
I was very satisfied with the results and my treatment
My salesman Shyun was awesome. She was thorough and patient.
When you go to Ashley's ya gotta see Devlin Chapman, he was great. My wife and I bought several items and we are so excited to get them delivered. We are definitely going back to get more furniture for the living room and bedroom.
Sales lady was very nice and very helpful. Not pushy at all. Very pleased with the transaction.
Anthony did a great job of making sure our needs were met. Thanks for your help in this process.
Customer service was GREAT I prayed that I would find what I was looking for and the third item was exactly what I wanted! IM EXCITED TO GET IT DELIVERED!
Our sales lady Amelia was great
The Manger was so nice and helpful.
Sade Black is very nice and helpful. What I did not like is I had to finance one thing for 6 months and the other I could do for 36 months to get a discount. Bought a mattress but had to buy a $300 mattress cover so I would not loss the 10 year warranty on mattress. There is ALOT of delivery and warranties fees. If you pick up and put together they will not stand by their products and warranties will be denied. Have not received anything hopefully everything will go smoothly.
Our visit was just great, we went in looking for a storage bench, ended up with two. The young lady Sam was great also.
I bought a new living room suit it was delivered a few days later the guys damaged the couch moving it in and now they don't want to fix what they messed up it's just been one lie after another with these people they have no problem taking your money but they won't fix there Mistakes so shop here if you want but just know they don't stand behind what they tell you I'll never make the mistake of stepping in there store again but if you like wasting money it's a great place to do it.
Sam helped us and she was amazing!
Impulse shopping tonight and enjoyed our visit. Knowledgable staff
Friendliness, helpful and experienced.
Andrew listened to what we were saying, he showed us different option, and did not high pressure us. He was a very good salesman.
Rep was Great!!!!
Because they say you have 30 days but they tell you after you buy something they say once you get it in your house it's yours... the recliners we bought are the most uncomfortable recliners and we found the same recliners at another store cheaper price we will never buy anything from them... they asked if they could do anything to make it right I said take the recliners back or exchange the recliners and they said no they don't have a return policy I will never for any reason buy anything from Ashley again...
Great sale people. Very accommodating to me and my Service Dog.
The associate was very helpful, pleasant, and knowledgeable which made our selection and purchase a breeze.
Very nice store and decent selection of furniture.
Had a great visit, everyone was very nice and helpful.
Just purchased a sectional couch today and the sales staff and manager were extremely helpful & courteous! Looked at several options & she spent the time with my wife working us up quotes and trying to get us the best deal possible. The manager even came over a few times to see if we needed help and make sure we were pleased with everything. Very satisfied customer & would recommend Ashley Furniture in Jackson to anyone!
People super nice, beautiful furniture...great prices. Went here first then 3 other places and then came back. They had what we wanted and worked with us..😊
Anthony was a great help with all of our purchases. We first saw Brandon, but he was out sick so Anthony was very knowledgeable and worked everything out for us!
Hank Socks was wonderful to work with. He made my shopping experience enjoyable.
Excellent service!!
Worker listened to our needs and found what we needed.
Could not get waited on or any help so I will spend my money elsewhere
Sade was awesome. I’m very excited to get my new furniture into my new home. I’m very satisfied with the price and quality of the items that I purchased. Would recommend Ashley Furniture to my friends.
Visit to the store was pleasant. Our recliners had torn up and they had all the information needed on our warranty. They were replaced at no charge. Delivered today. Thanks Ashley!!!!
I was shopping for new sofa, love seat and recliner. My sales associate was Quadale. He was great. I appreciated that he didn't follow me around. When I had questions and found pieces that I liked he was very helpful, knowledgeable and courteous! I purchased 3 pieces and it was a very good experience!
Had a wonderful shopping experience with Home Furnishing Specialist Shyun Hamlett at Ashley. She was very patient with us, showed us everything we wanted to see. No pressure. Beautiful furniture selections, staged very nicely. There's something for everyone and every price range.
We walked in & the first couch we saw was the one we wanted. A sales rep, named Amelia, walked over & immediately helped us by answering questions we had. She was a god send. Since we were paying in full, the checkout process was so quick & easy. Thank you Amelia for helping us!! You were great!!
Had a great experience. I would recommend everyone to go buy their furniture from Ashley. Service was impeccable. Love the ambiance.
Awesome service. Victoria went out of her way to find us what we wanted at the price we wanted to pay.
Hank our salesman was excellent. He was friendly and took the time to tell ad show us everything He checked the warehouse and told us it was in stock and would be delivered on December 16 but on the 14 was notified that delivery was cancelled because it was not in the warehouse and rescheduled for the 23rd. It was then changed to the 26th due to road conditions, which I understand. But thinking it was to be delivered on the 16th we sold our table and chairs. This meant we DID NOT have one for Christmas dinner! The delivery men done a good job but the table was incomplete as the shelf was not with our order! Now it will delivered in 7-10 days! There has to be a better way of knowing if it is going to be delivered when told it would be. We purchased in December 6th!
Mrs. Shaun Hamlett was very professional and such a beautiful lady. I enjoyed doing business with her.
Brandon was a pleasure to work with. He gave us our time to look and decide but was close to answer any questions we had. Pricing compared to other local stores we visited was great as well.
Anthony Foster was a joy to work with!! He was so friendly and attentive. He's a real salesman without being all salesy ya know? He made my wife laugh and didn't use any high pressure tactics. He was cool and I know my wife loved his red hair! We completely went in on a whim and left after we bought a couch. Anthony earned his commission today and it won't be the last one either!
Great service
Great sales rep, and manager was nice too. Can’t wait to get our furniture delivered.
No hassle sale. Brandon was pleasant and professional.
Brandon Williams did a great job- no high pressure and very helpful!!
Salesman, Wayne Gillaspie, took a lot of his time and really worked hard to get us what we wanted!!!! Great salesmanship!!
Bought a couch and love seat 11/26, paid in full. I was told delivery would be 11/30. No one showed, called the store was told delivery was for 12/23. After talking to the manager was told it would be 12/10 at the very latest. Just got the text of delivery for 12/16. Never again will we purchase anything from this company. I have been giving the run around on deliveries and empty promises to “make things right”.
Shyun was so helpful! She was knowledgeable and went above and beyond to answer all our questions. We are so excited to get our new bedroom suite and den furniture!
Very good selection and great customer service!
Horrible!! You delivered replacement parts for brand new damaged furniture to the wrong location. Actually was just left at the wrong location. Luckily the people knew me and brought the boxes to my house. I paid for delivery and set up of all of my new furniture. The new drawers have to be installed.
The sales lady, Shyun Hamlett, was extremely professional but obviously a people person. She went the extra mile to ensure we were pleased with our purchase.
Brandon was very helpful. He worked with me to find the right product within my budget!
I purchased a table for my mother on 09/05/2022. After NUMEROUS delays we finally got the text message to schedule delivery (Saturday before Thanksgiving). In preparing for delivery, we were to have the area the table was going to be placed cleared out so my mother sold her table to a neighbor in preparation. She waited around all day and then there was another generated text that was saying to schedule delivery. I called and advised we had already scheduled delivery and that it was to be delivered that day. The person on the phone advised, no, it would not be delivered until 12/03/2022 now. I advised what is my mother going to do with Thanksgiving on Thursday and she no longer has a table. Nothing was done regarding this so again it was scheduled for delivery the Saturday after Thanksgiving. My mother waited all day and they never showed again. This has been a terrible experience. I have spent so much time on the phone trying to deal with this. What was to be a gift to my mother was a complete disaster. Left 2 messages for the store manager Gail and never heard back. The customer service is terrible. You would think with all the issues and delays we were experiencing somebody would have taken this under their wing to have it resolved. NOPE! We have received a call today that it will be delivered (11/29/2022). Praying that this is the time, otherwise, I will ask for a refund and spend my hard earned money elsewhere. Mentioning when I placed the order the salesperson was having side bar conversations with another salesperson about how many deals he had that day. And advised he was not making hardly anything off of me, etc. I could go on and on but this has been an extremely terrible experience. Update: I was contact by someone from Ashley. Basically just apologized and removed delivery fee. Was never delivered on 11/29 as noted above. Was scheduled for 12/3. Was never delivered that day either after my mother waited for delivery all day again. Is now scheduled for 12/6. I would have gone elsewhere but my mother wants the table. Sent email to contact person and she again apologized and advised it is scheduled on 12/6. I have lost track of how many times this has been delayed. Unacceptable!
Courtesy Profesional... took the time to understand what I wanted... and made sure thats what I got
Friendly staff, willing to answer questions. Did not pressure me into buying something I didn't want. Good variety of merchandise to choose from.
Sade did a great job of finding the pieces we were looking for in our process range. Their price match policy made the sale. Looking forward to receiving our furniture.
What a wonderful shopping experience! We had the best sales associate, Sade. She was a delight to work with and never once did we feel pressured. Prices were great, too. She definitely has a passion to work with others and is an asset to the Ashley Furniture family.
Very good, very polite people and very knowledgeable
Brandon was our salesperson he was very knowledgeable and professional in meeting our needs. His help was greatly appreciated
excellent customer service
My salesman, Chuck, was wonderful! I found exactly what I was looking for and the process was very smooth.
Friendly and knowledgeable
Shadi is wonderful. She listens and suggests answers. Ask for her for your shopping trip to Ashley Furniture in Jackson.
Loved the sales man. He was friendly helpful and I really enjoyed his service
Awesome Black Friday sales before Black Friday. We Strolled in Ashley not looking to buy after visiting Best Buy updating computers for business.. Needed a desk and wow awesome deals on everything 25% plus new customer discounts. sectionals etc awesome quality at Big Lot prices . Sale lasts thru this weekend.. We live in Union City and after getting home late . Going back again today
Buying furniture can be a stressful process. We had already been to several stores with no luck so when we walked into Ashley(our last stop of the day) we didn't have the highest of hopes. That all changed with the help of Amelia. She really listened to what we wanted and helped us find the perfect piece with a great promotional rate! She couldn't have been any nicer or more helpful. 10/10 would recommend. Thanks Ashley and especially Amelia for turning our day around!
Excellent service Mrs. Shaun Knowledge and research of items was fast acting. Will use her services again..
It took 4 weeks to get my bed but i should had got it with a week.thanks to Shu for for allowing me to call her with any question i give her 5 star .she in the Jaskson store.
Sales associates were very available yet not pushy. Sales worked with manager to get us a great deal. Delivery services very accommodating. Overall, great value for great product.
Experience was great. Only reason I didn't give 5 stars less than a week ago the same item I purchased was 40% off and the best discount they could give me was 25%
Shaun was very nice and helpful. She was amazing and patient with us.
It cost more purchasing at the store.
Mr. Socks is the freaking best . He is very very patient , he answer EVERY question you have . He does not guilty you into buying anything . Omg when I come back I will only work with him . He deserve a HUGH raise and more . When you go in ask for Mr. Socks and tell him Tree sent you and watch the amazing service you get . Thank you Mr. Socks !
Amelia was very helpful and friendly!
Employee showed me several sectional sofa's, not pushy at all. When I found what I was looking for I was very pleased. The gentleman who delivered were polite & took all trash with them. I'm loving my new sofa! Thank you so very much!
Got chased around by sales lady, couldn't browse and talk with my family. Too pushy
Sales staff was very helpful and knowledgeable . They made our purchase and delivery set up easy.
We came into the store and were met with a sales person. She introduced herself and then let us look by ourselves. I liked this because I do not like someone staying with you. We picked out three end tables and five table decor choices. We were given a GREAT DEAL. We left very happy. We will be receiving our furniture at the end of the month. We had a great experience. We have done a lot of business with Ashley. ——-Mike and Karrie Pickard
Amelia helped us out so much and made the process fun and exciting! She went above and beyond!
Upon delivery one of my nightstands that was in a box had a broken and had a chipped marble top nightstand. The delivery guys did not damage my order because it was still boxed when they arrived upon delivery. The delivery guys were very nice and and immediately called the office to report the damaged nightstand. I was only able to keep one of them and was told by the lady at the office that the company would replace my other nightstand and have it shipped out right away! I ordered my furniture on Tuesday Sept 27. Today is Thursday Sept 29. I would like to expect it to be delivered in the next two days please! Very displeased that now I must wait on a partial order to be completed!
Easy transaction.
Teresa is wonderful and patient. Love our new living room We will be back!
Took a few months for delivery but overall good experience with sales and delivery.
Furniture is beautiful but 8 months to get it 😳 We will be going somewhere else next time.
Very friendly and helpful.Ashley takes pride in her work and explaining all the details. She was helpful in all ways.
The best place in town on Prices and very nince
Great service!
We had a very Good experience. Shyun took very good care of us. Most professional.
Went with a much better option than we were looking at
Amelia is always a great help and has great customer service. She is a pleasure to work with.
Victoria was perfect in our purchase experience
A pleasant experience with an awesome salesperson she made sure I was happy with every decision....
Anthony provided excellent service today!!! We picked out several items we needed, and got EXACTLY what we wanted. He is very knowledgeable about mattresses. We had a great experience today, and highly recommend Ashley Furniture and Sales Staff member Anthony!
I came in knowing what I wanted to purchase and Mrs. Hamlett was very knowledgeable about the items I wanted. She reassured me of the quality of the furniture I purchased. She was instrumental in my decision to make an additional purchase for my mother and the process was quick and smooth! I live in Atlanta and will continue doing business with Ashley and Mrs. Shyun Hamlett!
My mom and I went to Ashley's in Jackson, TN and Hank, the associate store manager, helped us find exactly what we were looking for. He was great!
We came here to buy a mattress and we had an amazing lady help us find exactly what we wanted. I also decided to come back the following day to purchase a beautiful table that she showed me that fit what I wanted perfectly after I voiced my concern of not being able to find the perfect size for a good price.
Working with Ashley Furniture has been one of the worst experiences we have been through. Due to the amount of trouble we have had getting the things we paid for and the incompetence of the salesman to sell us the correct parts and then be told something else would work that also will not work with the tempurpedic mattress and adjustable base we purchased. Customer service has been horrible, paid cash for a bed frame we can't use and can only use the headboard now apparently we will have to fight to get a refund on the remainder of the bed frame. If we could leave no stars as a review we would, but we will never buy anything from Ashley Furniture again in our life and we will make sure, to the best of our ability, that our family and friends never buy an Ashley product or shop in your stores, incompetence is putting it nicely.
I had a great experience shopping Ashley Furniture in Jackson, Tennessee! The salesperson that helped me was Quadale. He was very professional, polite, ,and good at assisting me. The bed that I was interested in was no longer available in my size. Quadale took the time to show me beds in the store and online until I was able to find a bed. We actually like the newly selected bed better than our original choice! I will follow up with a review on the White Glove delivery and setup. Thank you Q, and all the staff at Ashley for your help. Vinnie Harmon
In short I can just say outstanding! Ms Hamlett was great and took time to answer all our questions, it was a refreshing experience.
I had a very nice pleasant experience with Ashley Furniture. My husband and I just got a new place and needed some furniture to go into it. I went into the store for help on getting it ordered, because I couldn’t do it on my phone. The lady that helped me was so sweet. The experience was new to her due to how the order needed to be done and she acted like a professional. I will for sure order again and will go to her when I need to get some other things. Thank you for helping me and for being there. We all learned something new and the manager was just as nice.
Due to the amount of trouble I've had getting the things I paid for and the incompetence of the salesman to sell me the correct parts and then be told something else would work that also will not work with the tempurpedic mattress and adjustable base I purchased, I am editing my review to one Star, customer service has been horrible, paid cash for a bed frame I can't use and can only use the headboard now apparently I will have to fight to get a refund on the remainder of the bed frame. If I could leave no stars as a review I would, but I will never buy anything from Ashley Furniture again in my life and I will make sure, to the best of my ability, that my family and friends never buy an Ashley product or shop in your stores, incompetence is putting it nicely.
Answered all of our question and very helpful.
Had a good experience at the store but my delivery was 2.5 hours past the upper limit of my scheduled time slot. I could have worked the rest of day to help pay for purchase if would of known.
Jaeda Hampton went above and beyond to accommodate my family when we were looking for furniture. She was great she helped us find the perfect furniture.
Absolutely terrible. My furniture arrived damaged on Tuesday and I was told that they would have a new piece out in a few days. I confirmed the delivery for today by email and by text. I received a automated call that did not leave a voicemail so I called back and it was Ashley. The automated voice told me my merchandise would not be ready in 2-4 weeks. I tried to call the store but did not get a hold of anyone. I stayed on the phone and waited until a customer service rep finally answered (maybe about 30 minutes waiting). He told me that delivery was available but not the actual furniture. I am beyond tired of waiting for this thing so I will have to go ahead and cut my losses and try to find something else. Can't depend on Ashley.
Guys were quick but there was a knob missing. Make sure to look over the furniture good before saying everything was fine.
My granddaughter told Shyun Hamlett that “she had very good service, and she was kind to us”. I agree with my granddaughter. To add on, Shyun was very knowledgeable about the product she sold to us. She is a patient and kind person to work with . Shyun Hamlett is definitely an excellent representative for Ashley’ furniture. I give her an “A” plus.
We purchased a couch, love seat, ottoman, small dining room table and 4 chairs. We ordered them in April 2022 and was told that delivery would be in 2 weeks. Our furniture was delivered was on Wednesday, July 13, 2022. When we got our loveseat, on the back there was a black mark on it and the delivery team stated that the loveseat will be replaced. When we call the store no one answers the phone as well. Please help us get this taken care of.
Had our order all worked out everything is good till the shipment it never came this was the second time I've had to clear my schedule and wait all day for someone to deliver our furniture and it never happened no one called a day before no email was sent they hung up twice on my husband for our order I don't understand what's going on with their delivery system but it's not very professional.
Jaeda was not plushy very knowledgeable about the product. Very pleasant. Next time we shop we will ask for her.
Great furniture all around... looks like great quality furniture and the staff was helpful and showed us all our options
We had a wonderful experience with Jon King. He was very knowledgeable and did not pressure us at all. I would highly recommend working with him to purchase your furniture needs.
Hank did a awesome job!!
Salesman Larry was very helpful. Good selection and all but one piece of furniture will be delivered in one week!
I would never buy other thing from them again. Got a couch and dining room table and a bedroom suit. End up the dinning room suit was all glued back together and tried to give me that and I wouldn't take . The bedroom furniture was to be delivered and they never delivered it claiming they couldn't find it . That is why u have gps. And then it wasn't even including the bed . That is going to be almost 2 months till we get it. U know if u all where professionals u would of gave us the one off show room floor for the table and chairs and even the same bed. But know they said it will be a month in a half wait. So if I was u all I wood not even shop at Ashley's furniture at all.
I wasn’t there. I would not have paid this amount for a loveseat plus $200 shipping. I get free shipping from everyone else.
Hank was very friendly and helpful throughout our whole experience. He went above and beyond to ensure we got the product we wanted while also ensuring we got the guarantee we needed. We will be sure to look for him the next time we're shopping around for any furniture upgrades in the future.
Hank, the manager, is great! He thoroughly explains items, works to get you the best deals, worked out shipping for us & is super friendly. I highly recommend him as a salesman. Also,Ashley has beautiful merchandise. Update: our delivery was completely screwed up and Hank ignored my calls & texts. Canceling the order & going elsewhere.
Our sales associate Victoria was very courteous, knowledgeable, and professional. She listened to us regarding to what was wanted. There was no high pressure sales and everything was communicated very thoroughly.
Horrible experience. When our order FINALLY arrived, a picture was missing and the workers did not bring any tools and we were missing hardware for a twin size bed. My husband let the workers use his tools for assembly. We were told that the worker would return the following day to assemble the bed with the missing hardware. No one ever came or called. We had Ashley send us the hardware and it was wrong when it arrived. After a terrible experience trying to speak with someone in customer service, Ashley finally ended up sending the correct hardware and when my husband got the bed put together, it was a full size not a twin. So now instead of taking this issue to Ashley we have decided to just purchase a mattress to fit the full size bed. As for the missing picture, my husband went to the store and they just gave him the one on display. No discount. No explanation. Just handed him the picture right off the wall and sent him on his way. The workers who came to our home were rude, unprepared and unprofessional. They were also three hours later than the allotted time slot we were given.
Spent several thousand dollars at Ashley's recently and although the sales people were okay, everything after the sale was a complete disaster. Our furniture was delayed several months and when it came, the installers had no tools and had no professionalism at all. I ended up letting them borrow tools and they didn't have any hardware to put the furniture together. They mailed the hardware I put the furniture together myself and the bed I purchased was the wrong size. It's impossible to talk with anyone at the store or on the customer service line that can help with anything. My experience has been so bad I'm just buying a new mattress to fit the bed they sent rather than dealing with Ashley's furniture. Installers are very shady, they will just show up at your home randomly in unmarked vehicles.
Very nice personal attention by sales person and also the mattress sales person. Lovely people.
Anthony done a awesome job showing us the different in the bedding selections they have. Felt very comfortable not being pushed into buying.
Bought my daughter at $3,000 bed from Ashley furniture thinking that everything was going to be great it took forever for the bed to arrive they changed the date twice and then when they showed up the workers scratched up my white hardwood floor and then left all of the boxes that were larger than my car laying on my front porch with the trash that came with the boxes. I then called the corporate office and made a complaint about the floor and the boxes and the first time I called the worker told me that they would schedule a pickup on Monday for the boxes and that someone would be in touch with me about the floors. Needless to say no one was ever in touch with me about the floors and the boxes were never picked up so I called corporate again only to be told that no one was going to pick up the boxes and that they don't do that I told the gentleman about how the guy from the previous phone call had said that the boxes would be picked up he pretty much left in my face and gave me no help he was so rude I do not suggest anyone shop at the store if they are expecting good customer servicenevepicked up
My fiance and I went in for a king size bed but instead I found a lovely living room set. Shyun Hamlett was very sweet and helpful with all our questions. It was a very easy process. We are so happy thank you so much we will be back❤
I was extremely disappointed. Nothing the sales lady said turned out to be right. She mislead me on the price, payment plan, and delivery. She was difficult to reach when there were questions. I probably will not shop at Ashley Furniture ever again, but if I ever do, I definitely will not do business with her.
Complete nightmare and one of the worst decisions of our lives to buy from these people!
If you need any help with your furniture needs in Jackson, TN go see Larry Hunt at Ashley Home Furniture!
Everything with smooth doing things that I needed or done
Thank you Amelia!! Great service!!
NONONO- I will never spend another dollar at Ashely's Furniture. We ordered several items and was told we had 72 hours to complain with any issues. The kitchen table had something on the top of it and when we tried cleaning it off with soap and water, the coating on the table started to come off looking extremely bad. We called and asked for them to come out and look at it so that we can return it but they never called us back. I called again and they advised they are not going to come out or return it and had a really bad attitude since they already had the money. Totally rude people and very cheap materials. I must say this business is the worst I’ve ever seen and they will not be in business long treating hard working citizens like this. Plz continue to share and let people know how this company is.
The Ashley Furniture Store in Jackson Tennessee has horrible customer service. They have been extremely dishonest and have mislead us on multiple occasions-beginning with the sales person to the store manager. I have never had such a terrible experience buying anything before this. I was told to call corporate multiple times and would just end up with a call center In Mexico (who by the way was the most honest of all of the people we have dealt with.)After I called corporate I called the Jackson, Tennessee store again to let the manager know that the number she gave me was from a call center in Mexico and not the Memphis corporate office. The store manager got mad and hung up the phone on me. Ashley has EXTREMELY bad business practices!! If you are looking to buy furniture, DO NOT BUY FURNITURE FROM ASHLEY FURNITURE, especially the JACKSON, TENNESSEE store!! Go to a locally owned furniture store and give them your business. I normally buy local and I should have this time. It was my mistake. Now I can’t even get a refund without losing 10% (when the issues have been on their end.) I have had this much trouble with moved, false or canceled delivery dates and I still don’t have the furniture. Ashley Furniture doesn’t even deserve 1 star!
First time I have shopped Ashley Furniture. It was a fantastic experience! The sales person was extremely knowledgeable and personable. We found what we needed at a GREAT price. I am completely satisfied. The shore was CLEAN and laid out for easy shopping.
After spending 10s of thousands of dollars in this store over the years, I'm done! My wife & I visited the store a few weeks back (late Feb.) to "kick some tires". We're in the process of updating our decor throughout our home. The store has a very worn appearance, dirty carpet, poor lighting and a lot of damaged product on display. We had a $399.99 in store credit that we had to use before 2/28/22. We couldn't find anything that just jumped out at us. We figured we would pick out some lamps to hit the $500 minimum sales threshold requirement of using the store credit. We were told that the credit would need to be approved. The salesman, "Hank" followed up while we were there and told us that the product would have to be placed into lay-away for a few days to allow the approval of the credit. We decided to wait. We left. My wife, on a follow up visit picked out (5) lamps and completed the deal with Hank (or so we thought). We heard nothing for days so my wife started trying call the store. No answer... she left messages, no response... she called a Corporate #. The gentleman that she spoke to stated that he didn't understand why there would be a wait to use the store credit. It should be approved at the store level and be instant. He also stated that he didn't see anything on the computer related to a sales order for us. Well after several more attempts to call, with no one answering the local number, we're done. There are plenty of furniture stores that would love our business. We will definitely stay away from Ashley stores and their brands in the future.
Sales person told us an order would be ready within 30 days and was just trying to make a sale. Complete joke, If a business can not be transparent I will not do business with them. Please cancel my 9000 order!
Good selection on furniture, good sales and really helpful associates. Only downside is not really know when your furniture will be available.
Sales lady was very friendly and cooperative.
Jon King was a great sales rep. he helped me find exactly what I needed.
Fantastic people!!! They saved me so much moneybduring the presidents day sale!!!!
Jon was very knowledgeable about the merchandise in the showroom. When I told him what I had in mind, he took me right to pieces he thought I might like. Jon took his time to understand what look I wanted to achieve, and even made suggestions to help me. He even made sure I was getting the best prices possible! I will definitely recommend Jon to anyone who is looking for furniture.
Very pleasant experience. I already knew which sofa/loveseat I wanted but Victoria was still very resourceful and made my checkout quick and easy. I was extremely satisfied with the entire experience
Worked with Sabrina, she was very accommodating and polite. Helped us order all of the furniture for our new place here in Jackson.
Sabrina Bigbie is wonder woman. She multitask. She helped my daughter make up her mind and dealt skillfully with her abrupt changes with a great attitude and beautiful smile. Anyone shopping in Jackson Tennessee or nearby should go and ask for her personally. You won't regret it. She goes above and beyond.
They went out of their way and stayed after time for them to go home and bent over backwards to get us what we wanted and needed for our new home. Sabrina and Ashley are awesome and are amazing and so nice! They made it happen and a lot cheaper then the other place we were looking at and was only gonna get 3 items and pay more monthly. I got 6 sets of things and it was cheaper monthly. They went beyond what i expected. I went in for a quote and expecting to leave with nothing and it became a whole thing. Im a stay at home mom and my husband is the provider still ran it under my name because the house is in his name. They still made it happen! Id recommend anyone to these ladies!! Theyre excellent!!
Jarvis was very helpful and patient while assisting me in purchasing a mattress.
The Jackson Tn Ashley is the best. Great staff.
They have several things to choose from and a nice lady took my order. The only lack of star is they charge for delivery and not enough workers to help u.
We’re excited to get our sectional, there was just some difficulties with ordering. Overall, not too bad!
Variety, Excellent customer service, representative walk around the whole store measuring each end table for me. Nice furniture! Lots of ideas!!! Must stop by to browse for the right furniture and accessories.
It was the best service I have experienced in sales
The experience was better then average. Anthony did a good job and was not hard to work with. We will consider Ashley store again in the future.
Had a really good experience. The staff was friendly and helpful, but not pushy. The prices were competitive with everywhere else we looked.
salesperson was great, but they have foriegn made furniture and outrageous delivery cost, plus their warranty is outrageous cost, they specialize on easy credit didn't buy here, went to furniture world, better quality for the money
Sabrina was excellent at helping us with everything we needed and finding items for us!
After spending 2 hr on dec 27 with a salesperson named Teresa, I go back to make a purchase just from another salesperson to tell me Teresa had lie to my face and then she laughed about it, and talked about how Teresa was just trying sugar us. And for then to have 25% off but after they add a non option dilevery fee of $150 we were only saving $9. Then for the salesperson not listen to us when want to pay cash but she only wanted us to use there options and keep talking over us.
Disappointed to say the least! I had an agreement with Ashley's in Jackson TN that my delivery would be 12/18. It was a no call no show. I wasn't upset about it, I wasn't really ready for the furniture due to a remodel. I stopped by to tell them i needed to see why furniture didn't deliver and to try to get my recliner because it was my son's Christmas present. They released my order to fill other people's order because they did not get ahold of me last week. 🤬 Needless to say, I canceled my 9,000 order and will be shopping elsewhere! This was ordered in October! And I have patiently waited and now I have to start all over. My family and I have been loyal Ashley Furniture customers for years but I will NEVER buy anything else.
I loved the atmosphere there in Jackson Tn. Our Representative Sabrina was so courteous, knowledgeable, and professional. I would definitely recommend them.
The store was beautiful and the staff were AWESOME! My sister fell in love with a beautiful picture of a horse she couldn’t afford. After finishing my purchase, I asked to secretly buy the wall stallion for her. The staff collectively organized the purchase, two of the salesmen loaded it into my truck, all while keeping her busy. The surprise was worth every single dollar! She’s recovering from hip replacement surgery and the goal is horse back riding. Thank you for helping Jackson, TN, Ashley HomeStore Team! Absolutely love this place! 🤗
They have a great selection. I have bought from them for years. Everything in my home is Ashley. I gave them a 4 star because the store staff is great but if a piece of furniture is damaged it's hard to get customer service to fix it. You have to yell alittle.
We had a great experience at Ashley Furniture Homestore! The salesperson that helped us was named Ashley and she was easy to work with. She gave us the information that we needed and the best part is that there was a sale going on! We are looking forward to our perfect furniture being delivered!
Nice store
I've been involved with Ashley's for the past 10-15 years. I enjoy their furniture very much and I look forward to doing even more business with them in the future
No furniture that you can get when you need it. Orders taking several weeks or even months to receive
Sabrina was very personable and professional! She was great to deal with without pressuring us. If you go to Ashley's look her up!
I bought a rug 2 months ago from Ashley Jackson and never received it. They made the shipment through Fedex now FedeX says that the company gave him the wrong address and Ashley says they gave the correct address and cannot refund me. Now I have neither rug nor money and nobody knows how to give me a solution. I feel ripped off
Have shopped here a few times and I highly recommend coming here because you get treated like family. Has a great staff.
Friendly staff.
Just looking and pricing
Great service at the store. If the item is in stock you will get it. Beyond that do not believe any future time of delivery it will be pushed back months past when they promise delivery. The delivery date keeps increasing and they have told me pretty lies to keep me from canceling my order . Good luck if your item is not instore. ***Oh the only thing that phone number that I texted did was say I am sorry we are working on it the best we can. No solutions so it is getting into fraud territory to me
Dan did a great job helping us without being overbearing or pushy
The item I wanted was not available until 2022 😕
Recently my husband and purchased living room furniture. The associate, Alisiya D., was help any pressure. She made us aware of sales. We needed time to make a decision. She was understanding and asked if we see her when we came back. She sent my husband her information by text. We returned the following day. We decided to make a purchase. She explained everything. She answered our questions. She helped to take smaller purchases to our vehicle.
Ordered a bed room suit for my daughter today. Super easy. Can’t wait for it to come in.
Like there selection, quality and helpful staff
My experience was great workers were so polite I'd recommend anyone seeking new furniture. To go to Ashley the quality is great the prices are the best. I looked everywhere in it was best at all. Take it from me everything in store is so beautiful the deals were the best....
Great experience...was able to find what I want. Allie was nice and professional. She is knowledgeable about the products.
Sade was wonderful to work with. One of the best experiences we have had there in a while!
I purchased a mattress and base in August and a few days later I realized the salesperson ordered the wrong size base. I tried contacting the salesperson, the store, and customer service, multiple times with no response. When the salesperson finally responded and said it was fixed and taken care of, it wasn’t. I had to physically go to the store and talk to someone there to have the problem fixed. My delivery date has changed four times, but they have not once contacted me about a delay. I have had to reach out to them instead, which is the worst thing to accomplish. Every number you find on paperwork or the internet links to the same customer service number and is useless. I was supposed to get my bed today but it was not delivered and when I called customer service I was told I would not receive a notification until the delivery date was confirmed, so I took my bedroom apart yesterday thinking I was getting my new bed/base today, but it won’t be available until November. I just don’t understand why there wasn’t a call, a text, or email, notifying me of a delay in delivery. I get that deliveries are behind right now but also I feel like I should be notified of this?? I have had nothing but trouble since the moment I signed the papers. I have tried calling the store so many times and have left many voicemails and I still cannot get a call back or resolution, so I’m going to go back to the store in person to cancel my order because this has turned into such a stressful situation. I’m literally sleeping on a mattress on my floor. It’s ridiculous and I’m done.
Ashley is one of my favorite stores to shop. I love their furniture choices and home decor. The staff is friendly and helpful.
Worked with Larry looking for 2 beds and some living room furniture. He patiently gave us many options and was great to work with. Found all the things needed this evening and got them on the way!
Larry was fantastic to work with, and his patience was appreciated. We probably sat on every couch and recliner in the store, but never felt pressured or like we were a bother. Instead he watched, listened, conversed, and chimed in with helpful information as we made our decision. He made thoughtful suggestions, and provided information when it was needed, and even apologized when he felt he forgot to give information that may have been helpful! We didn’t buy the first day. Instead I returned a couple days later and he remembered everything! The sales process was a snap. I recommend Ashley because the quality is top notch! Larry is as well!
Sad pushy sales pop people none of what I liked they did not have in stock. Just left. Prices are high too. Many weeks to get an order in.
Awesome place very nice and helpful people who work there
Follow up to my $5500 bed frame and mattress. Spoke to the manager at Jackson after 4 weeks, she blamed it on someone being out. She said I would have a refund. Two weeks later I hadn't received it, and they kept trying to deliver. I had to do a charge back. Now everyday we get a call from a automated machine, text or email asking to verify their random delivery date. Today weeks later (Sunday) someone from corporate called to ask if we got our refund... had to demand to be removed from the call/text list and explain that we already did a charge back weeks ago. What is wrong with this company?
Visited our local Homestore looking for recliners. Victoria was very helpful in helping us choose what we were looking for.
Larry assisted us in ordering an accent cabinet that I found online. Super courtesy and a pleasure to work with. Nice job Larry and Ashley Furniture in Jackson.
Although I knew what I wanted and needed, I accepted the help and advice of an associate and it was a great shopping experience. By the way, they found a way to give me a discount on top of the sale. Thanks.
Very nice store and good variety to choose from Prices are responsible too.
Jaeda in Jackson, Tn was incredible from the moment we walked in. We were there at least 2 hours. She was not one to high pressure us. She has a wonderful eye for detail and had our rooms at home in her mind. She would say, “so you door is here and your tv is here”. We bought a sofa and my sister bought a sofa as well! This young lady is good for Ashley Furniture. I will he buying all my future needs with her!
Told me I could cancel my order when I spoke with customer service. Then I get a call that my couch is in which I cancelled a week prior. So since it was in the warehouse now ready for delivery they charged me 10% when I thought the order was cancelled after speaking with their customer service. Very disappointed in them. Also still waiting on more of my refund since I had put a down payment down for the couch.
Probably doesn't hurt to go in and look, but buy online. Service at the store is terrible and they have no idea of anything after the sale. They don't care when or if the items are delivered.
We absolutely love our experience here! Our lady who tended to us allowed us to feel the confidence we needed in our search and gave us the information we needed and more! She was so kind and upbeat. I praise the lord and bless the people here for taking the time to wait on us and our needs.
Ordered $5,500 bed, set a deliver date. I received a email saying my stuff was ready. They send a text saying to pick a different date or call. I call 3 times no answer. Delivery day happens, no confirmation, no delivery. They call 2 weeks later and refuse a refund without %10 fee. I reschedule for Saturday 8-14-21. They confirm delivery day for Saturday on Thursday 8-12-21 then call Friday 8-13-21 and say they can't deliver because they do not have it, after saying they've had it over a month. Delivery does a ticket to the store at 1pm, no response by 4:30pm. I call customer service they do a ticket to the store. They say the manager at the location is the only person to talk too. I call the store and they refuse to answer the phone after 3 calls before 5pm. This is ridiculous, I'm just going to have to do a charge back on the credit card if they don't fix this. I've never had this much trouble before.
THIS IS THE WORST COMPANY IN JACKSON TN They messed up my billing after being told I would not receive a bill for 45 days after my last piece of furniture was delivered. I got billed out the day I bought the furniture instead. So my credit took a hit for 2 late payments that I had no idea about, and two late charges. Also when I finally got my furniture 2 months later than when they said it would arrive. My bed frame was broken, My dresser was broken and my headboard looked like the rubbed it through mud. After calling for weeks and being lied to over and over again by both managers I still have not received a call back. Nothing has been done to correct THEIR mistakes. I have called at least 20 times with no answer. I still haven't received the replacement furniture. At this point I will be taking them to small claims court. This is a pathetic excuse of a business and I wouldn't recommend anyone buying furniture from them. I hate I gave them the opportunity to even have a chance of selling me something. All they cared about was making a sale. Very unprofessional, ethical and flat out terrible would be still be too nice of comments on this business my only regret is that I cant leave them less than a 1 star review. DO NOT SPEND YOUR MONEY HERE.
Paid cash for a sofa and recliner in June 2021 was told 8 weeks delivery. Its now August being told another 8-10 weeks. Also the salesperson didn't add the battery pack to our purchase for the recliner. We've got to go back and buy it separately because she forgot to include it. We have to call each time and ask when delivery will be, they do not notify you when dates get pushed out.. They are not being upfront with us about lead time because if they were we would've probably bought somewhere else.
I went to Ashley's in Jackson last week to make a small purchase to keep my credit card open, as it has been a couple of years since I last used it. I hope to purchase quite a bit of new furniture next year. I purchased a vase and six fake flower stems. They looked good in the store, but once I got them home, as is often the case, they did not work. I contacted Ashley's today to see if I could return the stems. I was told by the sales associate that Jackson has a no return policy. I asked her how I was to know that as it is not on my receipt nor posted anywhere in the store; nor did the person who sold the items to me mention it. The lady taking my call was apparently new because she asked me to hold on while she found out my answer. When she returned to the call, she said that at the time I purchased the items and signed/initialed the paperwork, one of places where I signed my initials states that items cannot be exchanged, cancelled, or returned. She also stated that the reason they have a no return policy is because they are a storeroom and all the furniture in is clearance and last act. WHO KNEW? Certainly not me! The prices do not reflect this and neither does anything printed in the store. I politely thanked her and told her I did not know that Ashley was that sort of business; and ended the call. I accept blame for trusting the sale person's explanation of what I was initialing, but I am appalled at the underhanded business tactics of what I thought was a reputable seller. I no longer care about keeping the credit card open, I will not do business with them again. They are not trustworthy, and I feel you should know how they operate and what you're actually purchasing before you buy from them again. UPDATE As you can see, a representative from Ashley responded to my review. I emailed the information they requested, and have NOT received a call. They want the general public to think they are reputable, but they are exactly what I reviewed them as being… DISHONEST!!! #Avoid Ashley Home Store!
Ms. Cleo Smith was a wonderful sales lady. Very kind and knowledgeable. Jackson Tn store provide a much better experience that previously locations visited.
Ashley furniture was great place for us to shop for our new home. The manager was great with helping us find everything we were looking for and the prices were reasonable. However the saleswoman not so much. We ordered 4 items- 2 came in on time. The others came in 7 months later with a damaged couch. When they came to pick up the couch, after refusing to give my money back, they damaged our new front door. I will say they did pay to repair the damages to the door and eventually reimbursed us for the couch.
We found 4 pictures that we believe will work well for us after the painting is done. Where worried about finding a group we would like and stumbled into these this morning while looking at leather couch colors.
Went into store with intention to buy bedroom suit for extra bedroom and ended up buying a new one for the master bedroom instead. Larry at the Jackson, TN store went above and beyond assisting us. This is the 2nd time we’ve bought from him and will continue to ask for him in the future.
I would of given 5 stars but sadly my experience started a bit wrong. The first day myself and my husband went to purchase a large amount of new home furnishings not a single salesperson spoke to us. It was a bit disappointing, I loved the style.and furniture from this company so I tried a second day. Thankfully the woman who helped us was very kind and patient with us. Im very happy I gave the store a second chance. I do wish the sales people didn't judge people and assuming they are worth helping or not..but the furniture i found is beautiful and hope I can get it in my new home very soon. With all the terrible reviews on delivery I hope it goes quicker than later bc im more than willing to cancel it and find something else somewhere that is prompt..again the sales woman was truly top notch and loved working with her the entire process
Excellent customer service! Patient and understanding. We have bought multiple pieces from here and will continue to do so.
We went to Ashley's to look for a bedroom set. We found one that we liked more than any we had seen anywhere else. The sales staff was friendly and helpful. Trinity Yarbro was our sales agent and she took care of everything for us. No pressure just help. She set up delivery and gave us copies of the paper work. We got the set we wanted at a discount price. When we are ready for a dining room set we will go back and talk with Trinity.
Found the perfect kitchen set and was in and out in under an hour. Love Ashley Furniture. We’ve bought several things from there!
The service at Ashley Furniture in Jackson,TN is excellent! They go above and beyond any other service that I have ever dealt with. Thank you Sierra!!!
Went in here today to get some shelves for a trade show that we needed quickly. They had several in stock but it took 10 mins to get someone to help me as most every sales associate were engulfed in their phones. You basically have to set yourself on fire to get an associate to help you. Get to the transaction and they insist on writing down driver's license numbers to file in an unsecured way. This policy is not posted or mentioned at time of purchase. Store Manager was unwilling to help visually verify that I indeed was the card holder and was unable to communicate why this policy was in place. I had to void the transaction due to this unusual and unnecessary requirement of private customer data. The general malaise of this stores staff was most evident in management. This store is the very reason why sites like Wayfair are so popular. Poorly run and staff who aren't incentivized to care. Cannot recommend on so many levels.
Good service, as soon as I walked in someone greeted me and ask could they be of service. Friendly ppl throughout the store. I would shop there again.
Ashley has a great selection of furniture in a range of prices and quality, helpful sales associates, and frequent sales for great savings. We always include Ashley in our hunt for new furniture. The showroom is also beautifully arranged and decorated. We have purchased many pieces there and have pleased with them all.Today I found some clearance pieces that were a great deal, plus two occasional chairs for a stylish flair in our keeping room!
Great experience.
Vann drive awful Melinda is the manager and wasn’t any help at all Ashley from Ashley’s lied about my furniture being at there store and ready for delivery I move in 2 days Ashley call and say they can’t deliver until the 22nd I threw out my furniture and Mattress because I was guaranteed my furniture but today I they tell me I can’t even pick it up so now I’m reporting both of them to corporate
My husband and I went to Ashley’s looking for a new mattress on 5/30/21. Alisiya and Joey helped us in finding the right mattress for us. After looking at several places we decided to purchase with Ashley’s on 5/32/21. Joey was very knowledgeable in the products and Alisiya was very sufficient in helping us with the process and paperwork! They made it fun, friendly and easy! We will definitely go back in the future when buying other furniture!
Excellent service every time I enter the building. The staff always greet me and help me if I have any questions. I will forever do business with them.
Help find everything we needed in our home. Fast and Friendly Service.
Gail Smothers was fabulous! She was so helpful, but allowed us to browse and choose what we wanted. She answered all of our questions and even some we didn’t realize we had. We left with a smile on our face, and a house full of furniture.
Pleasant experience. Gloria helped me order the items I wanted and she did a little digging to ensure I got the best price.
I purchased a set of mattresses and accessories today and the salesperson was fantastic! Diane answered all of my (numerous) questions, helped me choose the best options for me, and promised delivery within the same week! My experience with Ashley makes me want to shop with them again!
Great staff. Huge selection.
The sleep experts at Ashley Furniture are so knowledgeable and helpful. With the assistance of Larry and Ashley, we were able to find the perfect mattress. I highly recommend this store.
Got me some foam bedding
I had a very nice experience going to Ashley. The salesperson was wonderful and knew what she was talking about. Wouldn't hesitate to visit again
Excellent, honest service.
They don't tell the truth about delivery dates and NEVER answer the phone or call you back.
I had a good experience shopping with friendly people. I financed a bed that we desperately needed. After waiting 6 weeks they said it would be 5-7 more weeks for delivery. I just canceled my order
Worst experience EVER!!!! What a joke!!
Billy really helped us out!
I'm really upset with Ashley's we had a date for our bedroom suit to be delivered and we had to reschedule for the next day we waited for a phone call from the delivery people we never got it. I tried to call the store in Jackson tn several times and couldn't get anybody to answer the phone so called customers service and the said it would be 2 more weeks before we are going to get it. Really? We have all ready gave the bed to someone else thinking we would have a bed for our granddaughter to sleep on but we have a air mattress on the freaking floor that she has too sleep on. I'm sorry but unless I change my mind I will not use them again. Thanks
Every employee was to busy to answer any questions.
Salesman Jared was very pleasant and knowledgeable about how to save money and the best route we needed to go about buying what we desired.
Worked with Gail and she is awesome. Have been to numerous stores and been frustrated with the level of competence. Gail is knowledgeable, courteous and listens well. Highly recommend her.
I saw a wooden accent cabinet I loved online. When I went to the store they quickly ordered that item for a wonderful price and I found 2 other similar items I got them to order also. They have already scheduled a delivery date
John took his time and helped us find what we needed with the budget we had. We'll be back again!
After purchasing the customer service experience has been terrible. Took 6 months to get sectional repaired and I have tried calling the store for 3 weeks now and every time I call I can never get anyone to answer when push option 3 which goes directly to the store. How can you have a business and never answer your phone?!
As soon as I walked in the store, I was greeted. A sales associated promptly assisted me with my purchase. I was out of the store within 30 minutes. Very satisfied!!!
Ashley’s really helped my husband and I find the perfect bed for our growing toddler! Would recommend anyone to Ashley’s furniture store!
Don't ever go here. Takes them 8-9 months to get your furniture plus they keep cancelling your order on the day it is suppose to be delivered. Stay far away from these screw ups
Great experience quick and easy decisions awesome help
Ashley Gipson was amazing for us. So helpful with her styling flare. We will be back in the future.
My visit at my local Jackson home store was pleasant and stress free. After no one approached us when we entered the store we went right to the item we loved. Ashley G. was very helpful, polite, wrote up the order and got us out quick which was great cause we were headed to lunch. When i know what i want im looking for the person that can make that happen thanks Ashley G. youve been able to help when so many others couldnt.
Great Customer service!
Beautiful showroom but furniture is not 'made in america'
After the third failed delivery(no call no show) , I just cancelled my order and won't return. Products are not bad but service outside of the showroom is dreadful!
It is a great place to get furniture!!! When we walked in we were greeted kindly and the atmoshpere was good. They had great deals going on in the store and the people helped out in any way to make us feel comfortable on our purchase we made. All in all i would recommand them to everybody for there next furniture purchase!!!!
Nice and reasonable on prices with some items available in different colors and finishes
Love my new living room furniture. Had the best experience. The sales person was great.
Always greeted by nice attendants and they usually have what we're looking for.
Found exactly what I was looking for and then some! Staff very helpful also!
This was our first time in Ashley’s and the welcoming that we received was excellent. The lady that helped us was upbeat and professional she listened to our needs and tried to help us find everything that we was wanting. She wasn’t pushy and she was very patient with us as we thought through each of our choices, we was there for close to three house looking and deciding and like I said she was very considerate of us and what we needed.
A very nice furniture shopping experience. Audra was a ton of help and super knowledgeable. Made finding our new couch a lot easier.
My experience at the Home Store in Jackson Tn was awesome, Jeff was very helpful and informative as well. Thank you
Jed was amazing and super helpful and just awesome he deserves everything good in life.
Loved working with Ashley! We had been to several furniture stores around town with no luck finding what we wanted. Ashley was our last stop and within 5 minutes we found the couch we had been searching for! The sales associates gave us space to figure things out but were ready to help as soon as we needed it. The process was quick and easy! Will definitely been going back for our next furniture needs!
I purchased a king bed, mattress and mattress cover. Bed had a tag stating immediate delivery. Was told established delivery date 3 to 5 business a days. My sales associate Sara was awesome! But no one else at the store seemed to want to keep my business. I also got a call afterwards asking if I was going to bring the mattress cover back. I told her I never got anything from that store. Later on when I called them back about the mattress cover she said they found it in a closet. She told me she was going to call me back but they didn't. I had to call them. Beautiful furniture and Sara was good and helpful but the rest if the store experience was awful.
I had a really bad experience from ordering online from Ashley Furniture but I went in to our local Ashley store and they were very helpful and accommodating and they went above and beyond to help get my order delivered.
Great selection of furniture and awesome employees
The service I received at Ashley HomeStore was excellent I highly recommend. Sale associate Donna very kind and patient I really appreciated her help in finding everything I needed. I purchased a bedroom set today Ashley furniture has something for everyone fits into your budget good quality furniture.
The first time we went our experience was great so we decided to go back in. Well this time we were shopping for a mattress and the lady that help us was very nice. So we tried out a mattress decided on that one and started to see about ordering it. Well then she said he had a 12in of the same mattress in store instead of us having to wait. So we agreed on that one and she check us out long story short it is not the one we wanted. It’s very uncomfortable and we had no idea it was a different mattress until we unboxed it. Also I looked online to see if I could find the one we wanted and the return policy and found out we over paid for the mattress we received. So over all I am very disappointed. I will not go back.
My sales rep. Andra was very helpful, and understanding. She explained to me about everything there was to know about my purchase. I will be returning to shop for more. Thanks Audra
Gail was a great person to deal with, she is very knowledgeable about Ashley's furniture and mattresses.
Waited all day for delivery. Never arrived, driver never came into the town where I live and never called. Reported that they arrived and sent in picture of a house that was not even mine and said I was not home. We ordered 6 months ago.
This was one awesome visit to Ashley today. After seeing the commercials during the snow storm, I wanted a new cozy bed and Gail gave me the help and freedom of finding the right bed and mattress. Ashley hss been where I have shopped for years and I was glad I went in today. Go in and visit today.
Gayle was super helpful! This is the second purchase with her and it’s been easy!
Great group from sales to delivery. Associates are well versed on products! I have purchased many items and always quality products and service.
Went in to window shop, walked out with a bedroom set, dining table set, and a buffet. Laura made the shopping so enjoyable. Thank you Laura.
Jeff was awesome! Very helpful and professional, not pushy at all!
My experience was great tiffany was amazing. She helped me out all the way threw told me what to do and not what to do. I also felt like there was no pressure on me. And I believe I'm gonna be really happy with my purchase. Worst experience EVER! HAD A HORRIBLE EXPERIANCE AFTER MY STUFF GOT HOME! SHE FORGOT 2 PARTS OF FURANTURE I ASKED FOR AND DID NOT CHARGE ME SO I THOUGHT I PAID FOR ALL MY STUFF AMD THE PRICES WHERE WAY WAY WRONG!
We had the absolute WORST experience !!! Our salesman was very helpful the night of our purchase , but after that he was too busy to even check on our order for us when there was a problem. Stated they were working "understaffed" but when we went to the store there were no customers in the store and multiple employees just sitting . We actually got more help from another sales person who looked up our order for us. We were even more upset to find out most of our stuff was in , just sitting in the warehouse in Memphis and was not delivered on the originally scheduled date. We were then taken to the back of the store to speak with the manager (Larry) who by the way never even got up from his seat or introduced himself. He did listen to our salesman side of the story but did not seem to be interested in our side. Long story short we left the store upset and threatening to cancel our entire order and the "manager" never even attempted to find out about our compliant.He actually never got up out of his seat . Once we found out that we had an option to pick up our purchase at the warehouse ( an option that was never told to us ) we went and picked up our purchase. Three out of six pieces we picked up were damaged and we had to take back, Not to mention one of them pieces was not even the right one. There was a $519.96 delivery fee added to our purchase. We were told this would be adjusted as the only thing that was delivered was a mattress. We picked the rest of our purchase. There was also another item we added but "took off " the order the day of purchase. Our first bill has now come due and that item and the full delivery charge are still being charged. Our salesman assured us more than once this has been taken care of. We fell like after the purchase was made we were ignored and lied to. We would not recommend buying ANYTHING from Ashley's .
Great experience. The selection was amazing, customer service was wonderful and there were no high pressure sales. My husband and I were allowed time to shop and talk. Once we made a decision our sales associate was promptly available and assisted us with completing the sale. Two thumbs up!
I wish I could leave zero stars for this store. I have never in my life experienced such poor communication and terrible service. Will not buy anything from this place again.
If i could give zero stars I would. I purchased a couch in November, to be delivered by December 31st. I still have no couch five months later. They delivered 2 of the same items, and have not picked up the duplicate. I have called 4 times, its been 6 weeks. They keep blaming covid. This has been a nightmare. They tell me I have to wait 6 more weeks. When I told them this was unacceptable, the customer service rep said I signed a contract saying they can deliver whenever they want.
I think Ashley Signature is a somewhat good midpoint line of furniture. However, even on a 25% off sale directly from the store, I could have purchased the furniture much much cheaper online with the same delivery date and free shipping, while the store charges for delivery. The sales person was not terribly knowledgeable.or collected but nice until I signed and purchased. At that moment, they seriously rudely turned and walked off saying thank you over their shoulder as they rushed for the next customer/sale. I made the purchase in store and paid way more for a less than mediocre "personal/professional customer experience". I Would Not do that again, nor would I recommend it. I will go online for the next purchase or different store. I found that buying directly from Ashley Home Store doesn't save me money or get me my furniture faster. I personally will Not buy from Ashley Home Store again! I'm now waiting for my furniture. I hope it arrives as expected. Update: 2/21 Again, put off another two weeks, and another month and a half. Seriously, 3 months has turned to 6 months and I'm not sure if we'll get our furniture then. Of course, in the beginning, they give us a date and tell us they are picking up production so it may not be that long! HA!
I purchased an adjustable frame and hybrid mattress from Ashley Furniture in Jackson Tn on November 14, 2020. I called, went up there, called, went up there etc, because every time the bed was supposed to be delivered, it never arrived. I finally canceled the order on January 18, 2021. The delivery department wouldn’t answer the phone. 45 min-60 on hold just have the line disconnected. The reason for the purchase was because my husband had a stroke, and needed the bed frame. This was discussed at the purchase of the bed and was promised delivery by no later than December 1, 2020. I do not recommend buying furniture from them. When I purchased the mattress and frame, they said it would be a 45 day delay on the payment. I was also told I needed a mattress cover for the warranty. Ok not a problem, I was then billed for the mattress cover $125 on a mattress cover that is non-returnable and no reason to have the mattress cover. I paid $125 for a mattress cover that I don’t need. I paid for a mattress cover for a bed I never received 🤬 $125 for no reason. Update: I see the owner responded, if the owner would like to send me his information, I would respond. I will not put my information on this site. I looked up the feedback address and I can’t find that address listed. I clearly stated the stores name and location. The reply asking where was irrelevant. I do not believe this is an owner.
Not pressure sales. Very good experience. Found what we liked and made the purchase.
Placed an order for love seat, chaise, ottoman in Dec 2020, everything is supposed to arrive Feb 12. Went in to order a chair and mattress yesterday (2/26/21) and found out some items we ordered have been pushed back; however, sales associate put in a rush order to expedite the December order. I told them I would cancel if they did not fill order on time. This is second time this has happened, last year we placed the order for the same pieces, was told it would arrive in 2 1/2 months. Received text messages and calls the order would be delivered on time (the following week it was to arrive). Day before arrival told only ottoman was on on truck—I canceled entire order. The sales associates that have helped us are AWESOME! I feel bad for them because they are working for a company that seems to have lost all integrity. 5 stars to associates! Jackson store is also very dirty—nasty even. No wonder when you look at the management though. If order is filled on time I will update. I’m about ready to end my relationship with Ashley Furniture (been buying with this company for 15yrs from Oregon, Alabama and TN). Peace, love, joy and Roll Tide! 3/25/21 Finally received my order on 3/3/21 but they did not bring everything. Received rest of order on 3/7/21. Everything was supposed to be delivered in February; numerous emails telling me it was coming but didn't happen till March. I was charged 2 delivery fees; called in and was told I would have an adjustment; never heard from them until I called in today (3/25/21) to report that the chaise I purchased has a broken board at the bottom of where the lower back is. When asked about the trouble I have had and about the adjustment was told I do have an in-store credit of $125 (whoopee!). A service person is supposed to contact me about coming out to fix the chaise--well see how that goes. It has been a nightmare to work with Ashley; 15+yrs a customer and I am D O N E. If I were you, I would S T A Y A W A Y from Ashley! All the best!
Great store! Friendly help! Excellent location! Fair prices!
Very knowledgeable folks, massive selection. And very polite.
Nice stuff but very pricey
I love Ashley Home Store!
Every one was super nice and the service that we receive was excellent. Ms Audra Reber was really friend and help us out with helping us with the right furniture for us.
We loved shopping with Ashley furniture!! We went in looked around and did not feel pressured at all. We took our time and found exactly what we were looking for at a great price!! Jarvis was awesome to work with, very nice and personable. We will shop with Ashley again in the future!!
I received great service. Products were excellent.
We had an amazing experience! Found exactly what we was looking for. Donna Lomax was so helpful and did everything she could to make sure we was taken care of! Great service. Thank you.
The staff were very warm and accommodating. They helped address my concerns and answer my inquiries promptly. Happy to have visited and made my very first purchase for furniture. The showroom was very spacious, clean and organized. I would like to applaud the sanitary precautions followed — presence of Hand sanitizers on various locations. Would definitely be back for more home furnishing needs.
Was a very smooth and easy experience, all my questions were answered with ease. Sarah was very friendly, enjoyable, and helpful! Wasn’t pleased that the item itself wouldn’t be available for delivery until March, but aside from that my customer service experience was great.
Great experience! Sales staff very helpful and patient as we made our selections
Great experience! Quick and easy
We have never shopped with Ashley before until today. The customer service was amazing and we wanted to pay straight or cash for a sectional but we also wanted a dining table, so the host said she could get us approved for financing but I didn’t believe her. Not too long after filling out an application we were approved and very satisfied! They were amazing and we will continue to give them our business!!
Sarah was a big help to us and we sure do appreciate everything you did for us .. we will definitely be back again ..so Thank You again Sarah for all you help !! We love the store !!
Went in to look for a new sofa. Found exactly what I was looking for. Thanks Sarah for all your assistance. I would have rated the experience a 5, but the sofa delivery date is 2 to 3 months out due to COVID-19. This of course is no fault of the store.
Visit was quite pleasant in that the young associate Alycia, was very nice and knowledgeable. She showed me exactly the recliner that worked for me. If I need anything else I will certainly be back and ask for her.
Never go there again!
Ordered a tv stand with fireplace. Was told it would be delivered 12/19. When they showed up it was only the fireplace. I called and was told the invoice for the tv stand was not released. Received a call 12/21 that the invoice had been released and delivery was schedule for 1/2 between 1:45-4:45. Our delivery updates kept pushing the time back. Finally it was to be delivered between 7-7:30. At 7:05 the Ashley truck drove by my house. Never stopped....I called two different people who kept insisting I was the next scheduled delivery. It's now 12:30 am and they still havent showed up. Poor poor service. Can't wait for our local Ashley store to open tomorrow 😁
My experience at Ashley was pretty good better than I expected. The lady that assisted us was a new team member and she was very nice and helpful even in the process of learning her position. Ashley Furniture had Great Deals on their Prices and Interest so we took advantage of one of their great offers. 👍🏽
We have had previous experiences at Ashley Homestore and as always most pleasant great information on products (Donna) a very courteous salesperson never pushy she let us take our time and if not ready to buy then take our time but our minds were already made up.No other place do we shop for furniture.Thanks Ashley we will see you again!
Very good experience. I did spend more than planned but not because of the sales person. I went there looking at a cheaper set and found one of better quality. Very impressed that he didn't push me in either direction. Also I was stopping there after work after a blue collar job and there was no judgment what so ever. Very recommended.
We spent almost 5k under the assumption it would be delivered by December. This was in September. The sales associate assured us it would be delivered by December. It is now December 22nd and currently it says delivery expected in February. However, the delivery expected date keeps getting pushed back week by week.
Great shopping experience
My wife and I looked at a sectional about a month ago. We just closed on our house and went ahead with the purchase of that same sectional. As well as going back to the same nice lady that helped us the first time (Donna). The whole process was very smooth and well handled. I would recommend asking for her if you have not shopped here before. She will more than likely meet, if not exceed, your expectations. The sectional will take about 2 months to come in, but as we all know this is holiday time. I'm patient and not worried about the time. I'll be waiting for it to be delivered and give another review at that point in time. Thank you very much.
I love this store! We got so much help as soon as we walked in!
This is the worst place to buy furniture 😡 first they sent me a email to confirm the day of delivery and I took the day off to be there when they deliver and took my parents old bed out of the room so they can bring the new bed and they never showed up my parents have been sleeping in an air mattress since then, so I called and they told me than it was a mistake they gave me a two weeks waiting and they didn’t showed out so I have to called again and they gave me an other date and called again and told me an other date 😡 this has been 4 times in 7 weeks and today I called three times and they just hang up on me 😡
DO NOT BUY FROM THEM. By far the worst company I have ever bought from. I asked to speak to someone to escalate my concerns and dissatisfaction and obviously they don't care since there has been no one respond. Yet to get an answer on when the other half of bed will be delivered after we were assured it would be delivered complete. After 2 months of delivery delays you would think someone would have insured they had everything or at the very least informed the customer.
We ordered a kitchen table and chairs along with 2 recliners on our first order, then a few days later ordered a couch, loveseat and a desk. Due to the timing of the orders, our first order was to be delivered December 11, and the second order was to be delivered January 14. I called Ashley in December 8, just to confirm our delivery so I could be home. Everything was normal at that time. December 11 came and went with no contact at all from Ashley furniture. I called today, December 12, and was told that there was a note on the account saying I told then I wanted everything delivered at the same time. As it turns out, the truck driver added that note because one recliner didn’t show up. I asked if I could have the kitchen table, chairs and the one recliner anyway and was told it was too late, that I had already rescheduled everything for January. This was obviously done via telepathic means as I had no contact with anyone in the real world regarding a reschedule. So... now I’m without a kitchen table for another month. At least. To say I am frustrated with Ashley Furniture would be a massive understatement. If they had contacted me and explained the situation BEFORE telling me that I rescheduled my delivery (which again, I did not), I would have understood. Based on my experience so far, I would recommend not dealing with Ashley Furniture. Find a retailer that actually cares about the customers after they have your money. They got my money. They won’t get any more...
It was great experience shopping here. The customer service was outstanding. The whole environment was warm and welcoming. I would recommend shopping here over anywhere else. Gained a lifetime customer!!!
I’ve had the worst experience with Ashley’s furniture! I ordered a sectional in July and it was supposed to been delivered in September. It been place on back order every since. They have poor communication skills and I have to call them on the day of my scheduled delivery just to find out its not coming every week! They have made this Christmas stressful for my family and I. I’ve never had any issue with them til this year and been a loyal customer for years. I order ed from the Jackson, TN location and they just stopped answering my calls! They have been very unprofessional through this entire process! They will say certain pieces will for sure be here one day and then the next time it’s another piece that is missing.
Beautiful furniture friendly salespeople
Very Very Disappointed! We purchased a dining room set, and 2 accent chairs and a rug on November 1. I stressed many times that I wanted everything delivered at one time. I did not mind waiting for that to be made possible if need be. Long story short, they sent the rug to me on a freight truck. They delivered the dining room set with no table, one accent chair was torn on the bottom and the rug has a hole in it. We have sense received a new chair, kept the rug for a discount and still have no dining room table and they cannot tell me when I will get it. Thankfully I am crafty and built one for us to have somewhere to eat dinner as a family. Every time I would TEXT and check on things, I would get told to call a 1-800 number. The Jackson location never once answered the phone when we called. We ended up driving 45 minutes to the store to get help. I will not go back, and as a repeat customer this is very diss-heartening. Please consider shopping local and spending your heard earned money somewhere that shows appreciation for your purchase.
Got a great deal on exactly what I was looking for. Salesman was great and took my order over the phone so I wouldn't have to comeback in.
Great friendly service and quick transaction.
Our salesman Cody was awesome!!! Smooth transaction and got exactly what we wanted! Very pleased and felt that we were not being pressured to buy! Will be back for return business soon!!
There was a red dot sake going on and I purchase items the 60% sign was still up and the associate would not honor she said the sale was gone off and it was 50%i ask if the sign was still up and visible in the store in the middle of the floor they should honor she said they would not .... bad business if it's off sale get ur signs off the floor ma'am sir
Ashley, my Ashley Home Sales Representative, provided excellent customer service. She was professional, attentive, and kind throughout the purchase process!
Great selection and great prices!
Great service and reasonable prices
I'm giving 5 stars but I was really disappointed when I got to the store and the couch I had anticipate on purchasing wasn't in the store I could only view the couch on zoom. My salesman Cody was really nice and helpful in finding a similar couch to the one I liked. Shout out to Cody he's a great salesman! I'm supposed to get my couch delivered at the end of December but if it takes any longer I don't think I will order form Ashley's again.
This store is a joke me and my wife bought a couch and loveseat and a bedroom suit bedroom suit did not fit so we put it on the truck for return for them to take it off of our bill like they said they would I've done talked to corporate twice and then talk to their whoever runs the office in Jackson three or four times and they still haven't talked it off my bill I've been paying on it for almost a year now buyer beware
Laura Kee, our salesperson was amazing! She worked with my daughter and made sure she felt like the decision on her new bedroom was the most important thing in the world! The prices are so much better than even the local “warehouse store.” We will most certainly be buying all our furniture at this store in Jackson. Tennessee!
It clearly states in every door that masks are required yet at least FOUR employees weren’t wearing a masks. How inconsiderate!! I left although I was interested in making a purchase.
Walked in the store it was clean and very well decorated. Staff was very friendly and helped me get exactly what I was looking for within my price range. This was my first time in the store and I will be back again.
My experience at the Jackson,Tn Ashley's furniture store was excellent. Our sales rep (Joseph) was professional and not overbearing like others could be. He was knowledgeable about their peices and work extra hard to save us money where he could. At no time were we pressured for a quick sale or commission. Dont hesitate to go there and ask for Joey. Overall 👍👍.
We purchased our sectional from here in 2018 with no issues with delivery or after. We recently purchased a new mattress and adjustable bed frame and our customer service was fantastic per usual.
Purchased a dinning room table two yrs ago, now the stands are loose and the table wobbles. We thought it was a lose. While looking at a piece to set behind the couch, I mentioned to the salesman about the D.R. table, he said just a minute, and when he came back, he informed us there is a five yr warranty on the table and it is completely covered. Here's a number to call and they will be happy to repair or replace the table.
Fabulous merchandise - horrible customer service. After a trip to the store after a delivery mishap, I was offered a discount on my purchase. It's been nearly two weeks now and still no refund. The credit card machine gladly accepted my payment for purchase but has been rather stingy when it comes to credit or refund. Tomorrow I will make my THIRD trip to the store to try and sort this out as no one is able to reach the local store by telephone or text.
Great buying experience. Staff was so friendly and helpful answering all my questions and gave me a great deal! Very happy with my purchase! Thank you!
Salesman was very friendly and helpful in my purchase of new chair will use Ashley again this was my second purchase will definitely tell others of their good service!
Ashley furniture is a joke. Furniture cheaply made and comes on day one with bad defects. Protection plan in a fruad. Covers nothing and sure doesn't protect you for anything. It should be called "RIP off plan". This was my first and last experience with Ashley. I spent over 2,000 and and in a little over a year I have a pile of junk. I would've been better off going to Big Lots!!!
Where do I begin? Ashly is awful!! We bought a sectional last year and day one broken spring. Now a year later and the cushion is falling apart because of a broken zipper that we didn’t even know was there. Protection plan is a joke. Paid an extra 300 for nothing. It covers nothing! This is my first and last Ashley purchase. You will never get any of my money ever again. What a waste of over 2,000. Ashley you are horrible!!!
I have been looking for a sectional that fits both my taste and what my spouse wanted, which was two very different styles. The staff was amazing there and went above and beyond to find what we needed. They worked with us and helped us find the perfect sectional for our new home. They made the process so easy and we highly recommend going there to find your furniture needs!
I purchased a sectional last year and have had nothing but problems since I brought it home. I paid over 2,000 for it and spent 400 on a 5 year protection plan only to find out it covers nothing!!! When we brought it home a spring was broken. It took me 2 months to get that replaced. The cushion on the new part of sectional in the seam has come out. Now a zipper on the back cushion has broken. How can a zipper break when it has never been unzipped? I spent an hour of my life I cant get back on hold for them to tell me the the protection plan doesn't cover that. Why? I was told I would have to pay someone to come fix it. Total waste of $400. I will never buy anything from Ashley again. Very cheaply made and cost way to much to tear up and have so many problems from day one. I will also tell everyone I know not to buy from them as well. HORRIBLE!!!
AMAZING SERVICE!!!
Can I get my Refund Please...Can I get my refund PLEASE!!! We met a fantastic sales manager from Dyersburg who helped us tremendously and she is the bright spot of this place.The HORROR STORIES begin with the Store Manager who FORGOT(wink wink) to issue us a refund for our Living Room set due to our cancelation two days after purchase for which we Paid Cash! We requested a refund and were told that we had to get it from ASHLEY HEADQUARTERS because they can't give our MONEY BACK. So after 2 MONTHS WE STILL OUR OUT ALMOST $1,500 and no answer to when we will get our monies back.
The staff were friendly. We knew exactly what we wanted when we got there and found it. No questions asked. No haggling back and forth. The salesmen didn’t continue to try and sell everything in the store. He wrote down the items we said we wanted, went a itemized the list with prices, and got us fixed up. Would definitely recommend.
Salesperson was extremely helpful. Allowed me to make my purchase over the phone easily without having to go into the store.
The worst experience ever it is gonna take us two months to get a sectional we already paid for. I would never recommend srg or Ashley furniture. They told us we have to put a ticket in and you will get it sooner but never heard a single thing for two weeks. We call and check back each week no dates. Then we are told it’s coming October 17 now they don’t have a date till November ! Stay far away
Not a big selection on floor.
Who is the older blonde...probably around 45-50🥵 Jackson tn
Great experience!
Well stocked. Helpful.
If you want to wait 45 minutes each time you call, to have your delivery date changed numerous times, and get different answers each time you call about an order, then this is the place for you. I took off work to be here on the date I was assured it would be delivered, and surprise, no phone and no show. Terrible, uncaring customer service....
I had the best experience shopping with Alycia Jones. She was friendly, engaging and knowledgeable. It felt like I was furniture shopping with a friend. I will definitely be looking for her the next time I need another piece of furniture!
Great service and quality furniture
We were looking for end tables to match our coffee table. They had exactly what we had in mind at a reasonable price too. Excellent sales staff.
My visit was awesome. Coby was our attendant he was very helpful and pleasant . Will return
Had an amazing shopping experiences with their knowledgeable staff! Heather barnes was great and very personable! Defiently would recommend her.
Was told we would get furniture next weekend well its 3 weeks later and ever Friday they call and say next weekend a month later and still no delivery
Great Customer Service. Loved getting furniture here.
Sales lady Ashley did my order quick and got me to the gym on time. Haha.. can’t wait for it.
Received very good treatment at my local Ashley Homestore. The associates worked with me to find the right sofa for my needs. They were patient with my indecision and listened to me jabber on. I'll definitely be going back since I need some more furniture.
Cody was cool making sure he was available but gave us the distance we needed to browse. Very professional and worth the visit
Friendly staff, affordable and nice furniture
Today was a great day for us when we visited Ashley Home Store. We went in looking for a new chair Gail Smothers approached us and offered to help us find what we were looking for not only did she give us great customer service she went above and beyond to describe just what we were purchasing. The young lady that processed our purchase was also great she offered the protection plan as well as explained what it would cover. The ladies were very professional which made our shopping experience great.
Very Friendly staff.
Bad experience. Had my couch less than a year. Floor lamp bulb exploded causing holes in the couch. Would not replace although we had extra insurance. It took almost 3 months to get some one out. Only want to replace one end recliner fabric. Already a year old fabric will not match. Also we bought 3 pieces. The couch already has worn spot. The other pieces are not this way. They will spend more than we paid for the couch to half way fix it.
Professional Attentive Service*
I had an awesome experience and the sales people are so nice and accommodating
Fast , friendly, service
Jeff was very helpful and made sure I got the best deal in my new sectional. Can’t wait to get it in.
We purchased a sectional sofa and an oversized chair. Donna Lomax was extremely helpful and answered any questions we had. Will definitely shop with Ashleys Home Store again.
Awesome experience! The staff was inviting, and very pleasant. Would definitely recommend them to any one looking for a great place to shop for home furnishing.
Cody and Ashley where very helpful and even helped us figure out what bed best fit me and my wife.
The store was quiet and clean and I found the quality of the exhibits to be good.The clerk was polite and sincere in his explanations.I would like to visit again.
I went in today and Jeff was fantastic. Super friendly, easy to interact with, and he got me in and out quickly with what I needed. I would definitely recommend Jeff to anyone shopping for new furniture.
I ventured into Ashley's HomeStore in hopes of reestablishing my credit. The service was phenomenal! Donna, in the credit department, assisted me in getting just what I needed. I've purchased the most exquisite living room sofa and chair. I couldn't be happier. I'VE FOUND MY NEW FURNITURE STORE!.....
Love the options. Friendly service
The guy there really helped us and we got everything we wanted
My mom wanted to buy my daughter a new bed and we went into the store and Dionne was great. We laughed as she prepared our paperwork . She was great at helping us make our final selections. Although this went on my mother’s Ashley account and delivered to my home she made the process easy by adding my information to the sales ticket for the delivery. Due to the pandemic it was a couple of weeks out but she put our minds at ease. I would go back and purchase again from this store. It was clean and Dionne was a joy to meet.
Great place to find any type of furniture for the whole house. Jeff did a fantastic job allowing us the time to look everything over and was overall exceptional from the time we walked through the doors to the time we exited with our purchase. Good job and stay safe.
We had an excellent shopping trip at Ashley in Jackson, TN. We were couch shopping and found exactly what we wanted and more. Thank you Gail Smothers!
Destiny helped us with our purchase and went over all options to get us the best deal.
Dionne was really helpful and she made sure we were able to get everything we needed and wanted she was awesome thanks!!!
Bought furniture and paid to have delivered (paid with my debit) Had day set so I could be at home for delivery. Ashley forgot to enter delivery into computer. When I called we set a new delivery for the next week. I told the girl delivery would need to be in the morning hrs. She told me she put it in for that date. THEY SEEM TO DELIBERATELY OMIT you will get it on their terms and their time when they get ready. I was paying the for the delivery, it should have been on my time after they had missed the first delivery. I asked for the purchase to be credited back to my account. I was told they would submit a form. It would take 72 hrs before anyone would look at it. It then would go to the store for review. And if it was deemed for a refund it would take 5 days to go back into my account. It takes one day to come out of your açcount and who knows how long to go back in ( that seems like they like to use other people's money)
Dionne was great and I got everything I needed..
Great experience. Great selection . Easy transaction. Cody Spitzer was a fabulous sales associate!
Katlyn Dotson at the Jackson location was a great help. She took out time to walk through the store with me. She gave me her opinion as well as hear me out. She was wonderful.
We was just looking and making up our mind but Ms. Dionne constantly was checking on us and answeing our questions. Would recommend anyone to go here if you need furniture.
Placed an order with Hunter Arnold at the store. Hunter took time with us during our visit. Very professional,patient,and courteous. My wife and I felt like Hunter was there to make sure our buying experience was pleasant. Look forward to doing business with him for our future needs.
Love the customer service and top notch furniture at this store!!!
This location has always provided me with fast and friendly service. I feel like I get quality furniture at a good price.
I was in the Jackson store yesterday morning when I witnessed a manager belittling one of his male employees for trying to help 2 customers at once. I own my business and very professional however your manager was very unprofessional. Yelling at employee in store in front of customers. Until this manager is gone I will take my business else where. Thought you'd care to know whats going on in your store.
We waited 7 months for ONE end table to come in. They delivered the other items within a few weeks, as promised but brought the wrong end table. We called over 20 times and left 'tickets' with the promise that the warehouse will contact us. WE NEVER HEARD FROM THEM. For the first few weeks, customer service claimed that the end table had been delivered and accepted by us. Finally, after 7 months, 20+ phone calls where you are on hold forever, and 5 delivers later, we finally got the table....but the front door was screwed on CROCKED and it's unfixable. DO NOT BUY FURNITURE UNLESS YOU CAN WALK OUT OF THE STORE WITH IT.
We really appreciated Ms. Gail at the Jackson location. She really helped us get the best deal for our daughters first bed and was very nice! We hope to come back later and purchase a new bed for ourselves!
Associate Mrs. Gail was on top of her work. I booked an online appointment the night before and Received a text from Mrs Gail before my appointment introducing herself
I purchased a mattress and was very pleased with the service I received and the knowledge of the sales person, Hunter.
Amazing customer service. They have the best sales agent named Dionne. She is amazing helpful and very professional.
My favorite store with the furniture and accessories I need for my home. I got everything at the right price and I appreciated my customer service representative Jeff's unconditional patience!
Mrs Donna was great and so friendly Will shop again with them.Had been to another store before Ashley's and they where rude, wanted to ask question and sales lady turned her back and went and sit down.
Ashley Gipson was very professional and not pushy like some salespeople can be and I liked that. We hope to enjoy our new loveseat and couch for years to come. Big selection of all types of furniture.
The experience was quick and easy. The lady that helped us with our new sofa was awesome. Thanks Ms. Donna Lomax.
After searching for 2 months for a couch that I just had to have, I finally found it at Ashley! Dionne was wonderful! She was super personable and helped make everything seamless for a couch I fell in love with!
Heather was very helpful and helped us pick out the perfect couch for our house. I would highly recommend them.
They never answer the phone!
Great experience! Everyone was very friendly and helpful!!
Dion is great!
The salesman was bitten by a spider showing me a recliner. He broke out in a sweat needing medical attention, he excused himself to tell his manager. I overheard the manager loudly, belittling his employee. I wanted to leave without making a purchase. But I stayed to make sure he was going to be ok. It's been several months since that experience, the family and I visited the same Ashley store a few more times, strange thing that first salesman the one bit buy the spider has vanished??????
Today my boyfriend and I went shopping around for a new sofa I found one that I liked and it was a sofa loveseat and recliner set that I had found on their website. Dionne was our sales rep. She was very informative and helpful I will definitely return to Ashley's furniture...
I had a great experience at Ashley's as i brought the furniture I loved. My salesperson named Hunter was professional and very helpful. I definitely recommend him and will always seek him for my next purchase.
Great! Experience, Jon was very willing to help and find exactly what I wanted.
Gail, our sales person, did an excellent job.
Ashley was amazing until the deal was inked. Post sale, Zero support. Jackson TN store. Furniture was to be delivered no later than June 16th. After sitting on hold for hours we find out more then half of our order won't get here until July 26th. This was never expressed, discussed or agreed to. I have called and text the sales representative and have yet to receive communication back. I am in a brand new home sleeping on the floor. I am very frustrated and very disappointed in Ashley furniture. If this severe let down is not rectified I will never use this company again and will continually recommend people stay away.
The sales lady was extremely helpful and very friendly. She didn't pressure me and was happy to engage in conversation
Great experience. Staff was very friendly and helpful. Definitely will shop this store again in the future.
The staff is friendly and courteous as well as knowledgable of the inventory. I described the piece I needed and it only took our sales person a few minutes to find a good fit. The piece I settled on is beautiful and of good quality. My husband and I felt we had a relaxed and comfortable experience without that awful high pressure sales pitch routine, and we will definitely look there first for future purchases.
We walked in and Gail walked up to us. We told her what we wanted and she showed us several options. She checked to see which bed was in stock and could be delivered to us the quickest. We made our decision and paid for our purchase in one hour! Great shopping experience. We love Ashley. The staff is always friendly and helpful. We are customers for life!
My experience at this store was pleasant and very thorough.. Your host explained about the product that that I was interested in and as a result I purchased the item.
Ashley Gipson was courteous and provided great service. She more than made up for the fact that I browsed the store for almost 30 minutes without a single sales representative offering to assist me.
Everybody was very helpful and the selection was expansive. Had everything we were looking for!
Great customer service. Larry was very nice. Gave us measurements to take home and try. He was very nice when we came back to actually order what my wife and I looked at. Great guy!
We recently bought a reclining sectional. Within the first 2 weeks one of the recliners broke and will not close. We have tried calling customer service for over a month and a half now, and eventually got the part ordered. They told us a representative would be in contact with us within 72 hours. A week has now gone by and still no one has contacted us. When trying to call the customer service number, we sit on hold until the call hangs it self up. We can not get ahold of anyone to repair the couch that we paid EXTRA for a warrenty on.
The store was designed well with the merchandise clearly visible and beautifully staged. Our sales professional, Gail Smothers, was extremely knowledgeable about the furniture and bedding in which we were interested. She was able to articulate finance options and made the entire buying experience pleasurable.
Donna was very informative and helpful with all aspects of the experience
I went in today needing to get chairs for my dining room table. Donnie helped my wife and I. I loved the new stuff just wish I had enough money to get the stuff I wanted.
Thanks to Teresa for being so helpful during our purchase of our stools that match our dinette set. She was very helpful, knowledgeable, pleasant and not pushy. Thanks again.
Representative was very polite and helpful. She explained the process to my husband and I.
Excited about our new furniture. Joey did a great job and was very professional.
Gale was very patient with us. It's a big decision when purchasing for a new home. She was also very helpful and knowledgeable.
I had a Wonderful experience shopping for my recliner over the phone! They were very efficient and expedient
Had a little trouble finding out if I could get a ship date or not due to out of stock and Covid issues. But with the help of Jennifer and Ashley it hopefully will work out. Now if I get my living room furniture by expected date it will be worth the wait.
The staff was very helpful and polite.
An item I ordered was shipped to the wrong address even after I contacted Ashley several times about the address being wrong. I had to pay for an item that I did not receive and was refused a refund. Beware of this fraudulent company.
I knew exactly what I was coming for! Ashley was quickly able to help me and get my kids new bunk bed ordered! I greatly appreciated her!
Ashley was our representative, she was amazing., very personable, not pushy and helpful.. we will definitely be back
Wonderful selection and experience.
Very good.
Excellent service. Appreciated all the help. Mark Futrell a definite 10 in customer service! Gail Smothers was so very helpful. No pressure just good southern hospitality. Easy and quick transaction. Enjoyable experience and excellent service!
I Sincerely have NEVER Experienced A Non Over Pushy Sales Rep But Renee Tullos Greer was Awesome it was like I met a New Friend and I’m an Extrovert lol I Loved Every moment 💜
I had to give them a star to write this, they don't deserve it. I did my research online and found two reclining sofas that I liked, both on sale around the $500.00 to $600.00 range, and both made by Ashley. My husband and I went to the store and were greeted by Larry, who when asked for a business card told me "we'll get to that later, my name is Larry." I have NEVER had a salesman refuse to give me his card. Nevertheless, Larry had neither one of the sofas in stock, nor did he have any of the matching pieces in either collection, so we could even see the fabric of one. I asked if he could direct me to another Ashley store to see one, but he refused. We were ready to buy, and he was useless. We found the Ashley Brand sofa we wanted at a NON-ASHLEY, competitor's store the next day.
Very pleased with my visit today! I had a very respectful sales rep who gave me distance to look ,but was all hands in to help! I'm not a fan of a pushy salesman and that kind tends to be a turn off. 10/10 experience!
Came in today to buy a kitchen table and coffee table, Heather greeted us and got started on our order immediately. She was extremely nice and an amazing employee, she answered all our questions. You couldn't tell she was a new employee. I've had some pretty bad experiences but she definitely turned that around.
Ashley took really good care of me. She was very patient and offered many helpful suggestions.
I had the best experience with Ashley! Easy online ordering and so many different styles to choose from. I’m in love with every piece I’ve received
Joey was extremely patient and helpful every step of the way!
Love the experience every time I go look around or purchase something.
Had to wait along time for my furniture then when it arrived the box springs were missing and the special mattress cover never made it here so I was not able to sleep in my bed. Hoping I can enjoy my bed soon
I had a great experience today at Ashley's, Jon was a great salesman, so if anyone needs furniture go see Jon, it is a great time to buy with great deals going on.
Jon was an amazing sales associate. He helped my mother buy some new furniture and she was very pleased, which is a hard thing to do 🤣🤣🤣
John was very helpful awes experience at Ashley home store got the couch I wanted at the right price. Definitely buying here again
My fiancé and I have been searching for over 6 months for a new living room set that we wanted. My fiancé and I went into the store in Jackson, TN and Mrs. Donna was more than helpful in finding us exactly what we have been wanting. I was good with the delivery schedule and everything. We were told that the new living room furniture would be delivered on March 14th. So, we prepared for this delivery and sold our other furniture the morning of March 14th. It was picked up at 11:00 am as our delivery window was 12:15 pm - 3:15 pm. At the time, our more specific delivery time inside that window was 2:55 pm - 3:25 pm. At 3:55, I began calling the customer service # and trying to find out where my delivery was keeping in mind that things happen to slow this process down. They assured me that I would get my delivery that day and not to worry. I talked to 8 different customer service representatives until they closed at 5:00 pm CST. I then went to the store and spoke with Mrs. Donna and another woman. I pulled up the "Track my Order" and showed them and my delivery time had been moved to 8:35 pm - 9:05 pm still on 3/14/20. They again, assured me that it would be delivered. At 1:00 am on 3/15/20, I determined it wasn't going to be delivered. Keep in mind, NO PHONE CALLS HAD BEEN MADE TO ME during this entire fiasco. I called the store when they opened and talked to the manager. He advised me that the distribution center didn’t open until Monday morning and it would be then that he could start finding out what had happened and he would contact me on Monday morning with an update. Well, Monday morning came and went, I heard nothing. I called customer service and the store back again and got nothing but the run-around. I went to the store after getting off work and talked to the manager face-to-face. He gave me his personal cell and advised me he was sorry that I hadn’t heard anything that day that he had requested someone to call me and he was glad I came by. He advised me that he would work on it and he would text me throughout the evening until we got a definite answer. And he did so. He relayed to me that the computer guy had closed my order so it could be re-keyed to be delivered on Tuesday, March 17, 2020 but that he hadn’t heard anything from the District Manager (DM) to confirm they would make the delivery that day but he would keep checking his email. On Tuesday, March 17, 2020, I received a text from Ashley saying they had my order ready and I could reply with a 1, 2, or 3 to confirm dates of 3/24, 3/25, or 3/26. I immediately forwarded this information to the manager from the store and he replied that he had sent 2 additional emails and received NO response from the DM. I am in Shipping and Receiving and I am fully aware that MY CUSTOMERS come first and they come one a 1st come 1st serve basis. If 1 of my trucks shows up too late to load, they are the 1st truck loaded on the following business day. This is BAD BUSINESS!!! I should not be pushed out a week or even an extra business day for something that I was promised on the previous business day and you already have received your first payment on. I have asked for the DM’s telephone # and/or email and no one has been able to provide that to me for me to discuss it with him myself. I am beyond furious at this point and will not be recommending Ashley to family or friends in the future. I am NOT ok with how this issue has been handled and there is NO reason for it to be like this with the technology we all have access to this day in time. I am sure you all will expect my payment to be on time though!!!! Is this how Ashley Homestore does business?
We have been to every furniture store in Jackson and for the quality we decide on Ashley Home store. Gail was very professional, helpful, and patient while helping us find the right fit for our style and budget.
Our sales lady Betsy was the best she was very helpful she was up-to-date knew Her products also she made us feel comfortable I really liked her and the people at Ashley’s home store
Ordered a sectional like 2 weeks ago and was told we'd have it by March 9. No calls or anything and so I called yesterday to be told we'd have to wait until possibly April 2. Mind you we'd already taken out our living room furniture In Hopes that we were getting the new furniture by yesterday and so now we have a family gathering Saturday and no furniture in our living room. Called back and told them If we couldn't have it by March 16 we were gonna cancel and were supposed to be getting a call back from mgr today to let us know if this was gonna be possible. Still didn't get a call back so I called and she said she hadn't heard anything yet and wasn't much help. She did give us 10% off yesterday for the trouble but that doesn't fix our issue of having no where to sit. Hopefully this will be fixed and we'll get it by 16th. We were so excited about getting it. Our salesman Jon was very nice and helpful when we first went in but it's been down hill from there. 🤔
Thank you Heather for all the extra. research and time. You are excellent at your job. I will highly recommend you to all my friends here in Jackson tn. Thanks again!!
This store has the best deals and superior customer service. Thank You Ashley Furniture in Jackson, Tn.
I took a star away from them for not having free delivery. Lowe's has free delivery on appliances.
Purchased a recliner today. Sales staff was very helpful. Did a price match and saved $250. That made me very happy!!!!
Friendly staff are very knowledgeable , I like the feel of the no pressure environment,
Joey made this a great visit. He showed me what I came in to see and was very welcoming. Finishing the paperwork was a quick process. Ask for him when you go!
I love shopping with Ashley’s good customer service I was in and out with no problems I’ve been shopping there 10 years
I had a terrible experience with Ashley furniture They charge me a lot of money for delivery and the delivery guys came in my house very rude very bossy trying to tell me what to do they would not listen they're very hard headed very So I called the store about their delivery they did not even care they were very rude to me Expresly one lady she was very rude and my sales person would not even help me out
Large selection & good prices
I really hated my experience with Ashley HomeStore! They brought the wrong bed. They delivered a bed total different. They left paper and wrappers on the floor. Didn’t even put the mattress on bed left it leaning on the wall!! Never again!!
If there was a negative 5 star rating that would be what I would give. Just canceled my whole bedroom suite order and i am throwing away or paying an almost $250 restocking fee for furniture I didnt recieve. I called to get a tentative delivery date and they told me maybe end of February, well ok but to call back in a few days to see if we can get one sooner. So then nbn I was told February 8th ok so I have my carpets cleaned 2 days before and me and my husband moved our old bedroom set out to garage to prepare. We so excited and I even got a text message saying we are preparing to deliver February 8th. Got a call on the 7th and the young lady said your furniture is on back order we need to schedule for end of month. Ok we have already been sleeping on couch for 2 days and now almost going to be a month and I have a feeling I would get a call 2 days before the 26th and say they would have to pick a day in march and from what I heard from other reviews I may not still get all my pieces. I will never do business here again or even step foot in an Ashley furniture store. I am now waiting my 2 and half time period for my refund back to my account minus my donation of $250 or restocking fee. I dont know how it got Christie Paschall that was my previous married name I am now Christie Clayton
They have a policy about not selling furniture off the floor. Understandable. But, I found a bench to out at the foot of the bed. It was actually a dining room table bench and didn't even match the bedroom suit. I asked to speak to the manager about it but he didn't want to waste his time speaking with me. He wouldn't even take the time to get out of his office
Great customer service today. Very patient with my picky self! They made sure that I got exactly what I wanted and I didn't leave there with anything less! Only give 4 stars because there's always room for improvement, but overall did a great job!
Salesperson was easy and wonderful to work with! Can't wait to receive our new furniture!
Went into the store and it was great that we were able to look around without having someone behind you. Once we decided on our furniture one of the salesperson (Terri) approached us, and very kindly assisted us with our purchase.
We had a great experience today and left with a bunch of great things!!!!
Walked into this store on Monday morning to get a very cold shoulder. My husband and I were not greeted by anyone, we were not given a good morning by anyone ,nor were we told by anyone after walking the whole store someone will be right with you, no not one word was spoken to us by any of the several employees that we saw. Only after approaching a desk at the back of the store did a lady say can I help you. Mrs. Terri Lynch you were very much missed. I know that had you been at work that day you would have greeted us with a smile. So sorry we missed you.
It was a joyful experience. The staff was very kind. I didn’t feel rushed, I felt more like I was pampered. I just love Dionne, she’s so funny!!.... I love my bedroom suit! Thanks guys!
We’re soon closing on a new home and was in need of some new furniture. Trying to create a certain look in our home, we visited almost every furniture store in Jackson (and even traveled to Memphis,TN)- just couldn’t find the “style” we were looking for....until we went to Ashley’s one day. And there it was (front and center, as soon as you walk in the door,) the Hillcott dining room set (an Ashley’s exclusive.) It’s perfect- beautiful cream colored upholstered arm chairs with nailhead trim. The table has that modern dark wood distressed farmhouse feel with fancy legs. It was just what we had been searching for. Although the whole team was great, we were greeted at the door by Mrs. Donna, which by the way is “excellent!!!” She was very friendly from the start, very knowledgeable of the furniture and answered every question we had. I frequent the store so much over the past few weeks that she knew me by name and even asked about my mom of whom I’d brought with me on one visit. She made us feel at home each time. Even the owner (or manager) was very kind and stopped by to thank us for shopping at his store. Not only do I love the look of Ashley’s furniture (everything is beautiful and you can furnish your whole home- something for every room from home decor to accents rugs,) but they have great quality furniture as well. We furnished our first home through Ashley’s 14 years ago (during the 60 months no interest sale) and everything has lasted, still looks great and looks up to date. This time we were able to buy during their “one day sale” and got an extra 20% off. If you’re wondering about the price, they do have a mixture of high’s and low’s, but one of the good things about Ashley’s is that they seem to always have some type of sale going on... so overall we had a great experience and I would most definitely recommend if you’re looking for beautiful great quality furniture that will last and still look great years later to stop in Ashley’s and take a look!!!- written by Tk’s wife:)
Very nice furniture some of the prices were reasonable and they had some great deals
Great experience salesperson was super nice got things finished in record time and and great prices love your store
Very nice and efficient!
Very helpful and courteous staff. Will shop there again. Gail went over and above.
Prices are to high and it seemed a pressure environment
Service was very helpful and nice.
Wonderful and very helpful.Had a great experience.
Staff was very friendly and had just what I was looking for
Gail was great! Didn’t hassle us. But made sure we knew she was close if we needed her. Even let us move furniture from one side of the store to the other to make sure it matched.
Great products. Just not used to spending money on quality.
Betsy was so patient and helpful! Delivery is fast and they guys were great.
Bought an entertainment center from here and was told I would get a call to confirm delivery since I work out of town. Never got a call. A few days later I got an email saying it would be delivered on Christmas eve. I called a few days later to change the date but they wanted to keep it on that date so therefore I canceled it. They then told me it was canceled and that I would be called within a day or two about the refund. Never got a call. About two days later I called to check on it and was told it was never canceled. Was then told that it was canceled again and that an urgent request to be called within 3 hours was put in. Never got a call. So the next day I went to the store and found out yet again that it was still not canceled. They kept trying to keep me from canceling it and didn't seem to care that I never got called like they said I would. I finally left the store with the lady saying she was sure it was canceled (this was Dec. the 6th). I was told I would get the refund within 7 to 14 days. Well 3 weeks later (today dec. 27th) i went back to check on it and was told that it wasn't even canceled until the 19th and that it would take "7 to 14" days again for the refund and that if I didn't get it then she could just easily put it back on my card. But she couldn't do it then because we had to give "them" a chance, ignoring that they already had one chance.The same lady as before (who said she was in charge behind the desk) seemed like she didn't care, again. When I asked for a manager or someone else she refused to give me a name or number as the store manager didn't even work out of that store. She just handed me a brochure and said that's all she could do. So hopefully I eventually get my refund but I highly doubt it without some legal action. This store is VERY quick to take your money but doesnt seem to want to give it back if there is a problem, that's if they even care about the problem. I do want to update and say that the sales lady Dionne was very helpful and was the only good thing about this experience. She was nice and friendly and very helpful unlike the rest of the store and the lady "in charge" behind the desk. Each time I came in she was nice and tried to help even though it was out of her hands at that point. Too bad the others had to screw up a sale for her. Update 1/14/2020: As it turns out the so called owner of this particular store doesn't care what goes on with this establishment. I finally got a call from corporate and they told me that I was actually canceled but the request for a refund was never made. Therefore this store and its leadership is all scamming you and keeping your money.
I had a good experience, while purchasing a bedroom suite. Gail Smothers worked with us & she was great!
Destiny was a great contact at Ashley . Very kind and caring about me being happy with purchase . We both worked good together keeping communication lines open . Thank you so much for having such a valuable customer rep
I had a great experience at Ashley’s in Jackson today! I found a bedroom suit that I absolutely loves, and the staff were so helpful with everything!! I will be back for future purchases!!
sales people do not tell you the truth about what they are selling you and the mananger doesnt seem to care as long as they are making sales.... i will never shop here again.... they will tell you anything that you want to hear then when you go to make good on the offer they have lied to you and there are catches. Bad business in Jackson
Dione is a wonderful associate. She explained everything. Shes really friendly and your blessed to have her
Gail is always very nice to help us with our Furniture!
Had an unpleasant beginning to our experience, but it got better! Was just browsing and a sales rep came up and asked the normal questions and started showing us a few options (I was fine just browsing but didnt wanna be rude) about 3 mins into it, an old friend who happens to work there saw me and my lady and came over to give us hugs and say hello (as friends do when it's been a while since our last encounter).....well 1st rep pulls her aside and put her on blast for said greetings and belittled her to some degree, and basically said "they're your clients now" and walked away. I was a little appalled at the unprofessionalism and we almost left.... but my longtime friend (who was just as appalled) helped us out and it was without further incident. It's good to not be rude to your potential clients or their friend who just wanted to say hello....we live in the south and it's part of life....most of my friends I consider family and if you're rude to me and them too then you are about to have a problem....which cost that rep a $7000 sale. I hope said rep learns from her mistake because her attitude and rudeness was unfounded and uncalled for. Either way we got what we were after, got to catch up with an old friend and life rolls on!!
I thank the team at Ashley HomeStore for all their help, particularly Mrs. Betsy. She is awesome. I was amazed at how much work, knowledge, energy and love for the profession a really good sales person must possess in order to please a customer. She was on point with everything, and never missed a beat when it came to what i wanted. Thanks Ashley for making my first Ashley purchase a memorable experience. Ashley MyStore.
The sales person Destyne was so very kind and polite. So very helpful!!! Our experience was awesome!!!
Great customer service and great selection to choose from!
I bought 2 lamps and returned them the next day only to find out I could not. I did not understand why. Is that a general policy?
Choices of colors and design are endless. Dionne was so helpful. We will definitely shop here again.
The buying experience was great! Very helpful and even sold us a warranty that they said "covers everything"! Bought a $3000 sectional couch in June of 2018. As of December 2019 the leather is peeling everywhere. Come to find out it will not cover peeling leather after we turned in a claim and it was denied. Horrible quality furniture to not last even 2 years. Won't be shopping here anymore because if the quality of the couch. By the way this is the second couch we have bought from them. Should have saw the red flag when we had issues with the first couch and had to get a new one.
Great sales person, very helpful and I bought the recliner I wanted for a good discounted price. Very happy with my purchase.
Nice place good looking furniture
Went to Ashley’s this week and had a very helpful and easy buying experience. My sales associate, Dionne, was extremely helpful and knowledgeable. Her attitude and pleasantness made my visit and purchase a great choice. Thank you Ashley and Dionne.
Very nice sales team. Delivery fee was kinda steep
Fantastic experience. Was shown all items I requested at different levels of quality. No pressure to lean more expensive. Very professional
I would not recommend buying from them we paid 3000 for a couch and love seat and it already broken in 2 years. There quality of furniture is not good. Their furniture is no good. Don't buy it. They don't warranty it except 1 year. We spent all that money on couches with recliners and two are broke. The only thing would offer is t pay 65 for service tech and pay for the parts. I want shop there forever and recommend no one to not to also
The shopping experience was 2nd to none! The entire team spent time answering questions, looking at photos of our current activity room setup, and providing measurements to assure a great fit. I especially appreciate the VIP service given to my wife. I've listed only a few reasons that drive our brand loyalty Happy holidays
Very friendly,helpful and knowledgeable about the product. Definitely do business again
I have shopped at Ashley for all my home furnishings and highly recommend this store to anyone furniture needs.
I went in with high expectations of wonderful customer service, what I got was a sales person had never helped someone that shops online. She had to price match every piece of furniture and she worried about her Male friend that come to visit. Very unprofessional I did get a sectional and recliner, I also had a TV stand with fireplace picked out and she not to be able to go to the Manager to ask about my card. I WALKED OUT AFTER BEING TOLD EARLIER THAT IF WE WASNT GOING TO MAKE HER MONEY AND BUY SOMETHING SHE NEEDED TO MOVE ON TO SOMEONE WHO WANTED TO SPEND MONEY!!
Betsy and Dionne were super friendly and I highly recommend going to Ashley for all of your furniture shopping. My wife and I went to all of the furniture stores in the Jackson area and would have to say for the selection and prices it cannot be beat! They are all FRIENDLY people there!
Friendly staff! Very satisfied customer!
Today I purchased my daughter a daybed which she’s been wanting. When I first walked in I was greeted with excellent service from a young lady named Ashley. Everything went smooth and I was given a 25% discount as well! The only problem is getting the bed delivered at a time that is convenient for me since I work. I’m praying that it will work out and there won’t be any difficulties with the delivery.
Had a great experience today. Gail went above and beyond to try and get me exactly what I wanted. Thank u.
Found just what we were looking for and even though they were closing in about one hour the sales lady very helpful and friendly I only wish we had gone last month or earlier this month so they could have delivered before Christmas not their fault we waited two weeks before Christmas
The salesperson was very helpful. I ened up buying more than what I came in there for and at a great price.
Started to go get some furniture there but after several BAD reviews that I read I have decided to look elsewhere. Sorry
I MOST STRENUOUSLY ADVISE EVERYONE TO NOT....NOT DO BUISNESS WITH ASHLEY HOME FURNITURE of Jackson, Tn. ! ! ! Grade is F - minus ! Terrible, No good & absolutely BAD BUSINESS. I will say why. Me & my wife ordered a new living room suit on October 19th 2019. We paid for the furniture & delivery up front. The furniture to be delivered to our new house. This business keeps putting off delivering our our purchased goods. I'm hearing Dec. 26th or later. We bought the furniture on Oct. 19th. Also, we CANNOT GET ANYONE TO ANSWER THE PHONE @ the store. The Store managers or corporate managers read our emails & WILL NOT REPLY after reading them. They WILL NOT CALL YOU BACK & give you any information on when or if your purchased furniture is coming. If ever. This business has RUINED OUR HOLIDAYS due to not being able to have family over during the holidays due to no where for guests to sit. We ORDERED EARLY. We ordered & PAID FOR our goods & services, yet WE CANNOT GET THIS BUSINESS TO FOLLOW THROUGH ON DELIVERING WHAT WE PAID FOR. This business WILL NOT ANSWER THE PHONE , NOTHING.. I MOST DEFINITELY RECOMMEND NOT DOING ANY BUSINESS WHAT SO EVER WITH THIS BUSINESS ENITY. MY GRADE IS F- MINUS. ABSOLUTELY TERRIBLE & to please stay away from ! David G. 👎👎 Double Thumbs Down.
It saddens me that I have to change my review, which was originally positive. Over the years, we've bought several pieces of furniture from Ashley. Just this past week, we bought some more. We were told by a representative over the phone, after the furniture was delivered, that we had 24-48 hours to return the furniture if we were not pleased. After 24 hours, we were not pleased with one piece. We called the store in Jackson, TN and were given a different reply. They told us we could not return the piece. I really hate to say it, but I guess I'm no longer an Ashley Furniture customer. From now on, I'll take my business elsewhere.
Our experience with Ashley Furniture was great, our sales lady Donna was so kind and patient with my husband and I. We will definitely do business with them again!
We purchased a sofa with recliner back in 2016. We purchased the 5 year extended warranty. When the sofa came in, it was defective. There was a tear on the back of it in the leather. Took it back, they ordered another one had a tear in it, just like the first one and the same exact spot. We got the third one and it did not have a tear in it, but we noticed a few months later in the seam it was starting to come undone and now we have four spots that have come undone and they do not want to cover it they say that is not covered under the warranty and we do not have but supposedly a year manufacturer warranty even though this is the third one and it was obvious that there was a defect in the leather because they kept having to reorder no one has been very helpful at all they have all been very rude and unhelpful and as far as we are concerned we will never shop there again we are still in the process of trying to get something done about this sofa because we paid a lot of money for it and now it looks like junk. UPDATE 12-3-2019 they responded to my review and I did as they asked. They told me we would hear back in 48 hrs for a resolution. We have not heard anything else about it. This goes to show their customer service is absolutely terrible. Once they get your money they don't care.
Great service! I’m happy with my visit.
We were pleased with our first Ashley Home Store purchase! Terry was helpful & knowledgable.
We were immediately greeted and assisted upon entering! With the employee’s help, we quickly found the perfect item! In and out within 30 minutes!
I enjoyed my shopping trip to Ashley's. They had excellent staff to attend to customers needs. I have and always shop Ashley's for all my furniture and mattresses! I recommend this furniture store
Great experience tonight! Manager was very kind and helpful. Sales associate was extremely helpful, patient and kind, despite being a brand new employee. She spoke highly of the company and staff and made sure my experience was a great one!
Friendly knowledgeable staff. Great looking store with a wide selection to choose from
Great staff that are so knowledgeable about all the products. Cant wait to see my daughters knew bed in her room. They made the whole experience easy.
Really great BBQ
I had the pleasure of working with a new lady with Ashley's. Her name was Destiny and she was so easy to work with and helped me fine exactly what I was looking for..
Dionne was great. Helped us find things and make good decisions! Thanks Dionne!
Sales associate was very easy to speak to knew right away what we wanted. For us to be her 2nd sale. I was impressed.
MS Donna was so very helpful.
Such friendly and helpful staff!
Larry really put in the work today with my husband and I! He was very helpful and patient while we were trying to figure out what we needed. Thank you for your beautiful furniture and excellent customer care!
Amazing sales personnel, they ask if you need assistance immediately on entry, will allow you to browse on your own or show you suggestions. Larry Hunt has been most helpful & patient with us — put up with me 2 days in a row!
Friendly and informative, Larry our salesman is always helpful and easy to work with..
I desperately needed a piece to finish my bathroom in my office or I was headed for divorce court (that’s a joke), anyway, I called this morning because the piece I wanted showed a 4-5 week delivery and that was NOT going to happen, Caitlin D. At the Jackson TN store took my call and long story short was able to find out they had the piece on the showroom floor and gave me a discount on top of that! I got in my truck and immediately drove the hour drive to pick it up and gave her a huge hug and sent her flowers! She can helped load it! Stellar customer service ! Ashley should be proud to have her on their team!!
Had a great experience at the jackson location
Knowledgeable personal. Good selection of furniture. Associate helped us in every way.
Salesman lied. Buy your mattress elsewhere! Yes you can return it but for store credit only 10k down the drain. Buy direct! UPDATE: Nov 14 still no follow up as promised twice now
First time in and I love this store. Staff Ashley and Tamera went BEYOND what was needed to help me and I totally walked away with exactly what I wanted! We will continue buying from here.
Great Store!... the service was outstanding... And a wide selection to choose from.. I will be definitely will be keep doing business with this Store.
Great customer service. Friendly, informative staff that are not pushy. I really liked working with Larry there.
Me and my wife had a great experience with the staff and the store. Joe made us feel non-pressured and supplied us with all the answer and options for the furniture we ended up buying. Larry (the assistant manager) assisted and made us a long term customer.
Very nice and helpful. Prices are low. Good place to get furniture
Our sales associate was very knowledgeable and helpful. We found exactly what we wanted! Thanks!
Great customer service no hassle in and out it was a easy process
I had a very good experience here. My salesperson, Betsy Smith, was very helpful. I did my best to explain what I was looking for, and we tried 5 or 6 different sofas before I found the right one. I got what I wanted and walked away happy.
The help my fiancé and I received in store was excellent and we found a beautiful sectional for our new home. BUT if we would have known that delivery would cause so much of a headache, we would have never purchased anything from Ashley. We purchased a sectional in store on October 13th and was told that it is in stock and could be delivered that week. We scheduled delivery for 2 weeks later, October 29th, because we were closing on our new house. We got all the confirmation texts as time got closer to the delivery date, but on October 28th I received a call that my order had been delayed. I was then told that the order would be ready by October 31st and delivery could be scheduled for Friday, November 1st. This would have been fine, but then I got a text the next day saying to chose a delivery date and offered 3 dates for the next week. Since then I’ve received multiple different answers on when our order will be ready with extremely vague answers in response to my concerns. All the blame is being put off on the mysterious “manufacturer” who no one can apparently contact to try to find some kind of better answer because they claim they do not know who the manufacturer is. I am getting married in 4 days and this whole ordeal has added unnecessary stress to what is supposed to be the most exciting week of our lives. Delivery is now “scheduled” during the week of our honeymoon which is nearly a month after purchase. After reading multiple other reviews complaining they didn’t receive furniture for months it looks like we will likely come home to an empty living room and no where to sit for a while. This is completely unacceptable. I understand things happen and deliveries get delayed sometimes, but this has gotten to a point of ridiculousness. Also, we made this purchase because it was in stock. How does it suddenly get put on backorder? My family and I have been customers of Ashley Furniture for years and have never experienced such lack of care over reasonable delivery times. We will no longer be using them for future purchases.
I came into a busy store the night of Saturday, October 26. I was met by the friendly smile of an employee by the name of Namon. I finally decided on some dining chairs, but by then Namon was super busy, so he asked for another co worker by the name of Steven(?) to help complete my purchase. Steven was awesome too. Then I ran into one of the new young managers, Jennifer, at the back of the store. Years before- I had been her sweet grandmother’s nurse. We hugged as we remembered those times. Her grandmother had since passed. That whole night was just so precious. Thank you Ashley’s for having such a sweet staff. And by the way, I got some amazing chairs to go with a rustic table that my friend made for my husband and I. And to top it off, it was a 25% off Sale that day!! I can’t wait for my chairs to arrive!
Great experience, great service. Joey Weik could not have been more accommodating.
The lady who help me in the Jackson tn store was wonderful I really enjoyed my experience!
I have gotten furniture from Ashley for 15 years. Love the selections.
Absolutely the best selection around! The staff is friendly and helpful without hovering. The store is clean and pleasant. The relaxed feel here makes you want to stay all day.
Very friendly sales lady, Gale Smothers. Politely helpful and available. Delivery was fast and efficient. Pleasant shopping experience .
Friendly service and fast delivery!! Will definitely be back!
Exceptional expertise in their products, availability and delivery
Purchased a kitchen table and chairs. Worked with Big Larry and we were very happy with our experience with him and the delivery crew. Great experience
We had a wonderful experience in store picking out our new couch.
Between the careless mistakes made by my salesperson Betsy, and the bureaucratic attitude of their “day labor” call center, it took about a month to get my furniture. This included at least four phone calls some stressful and two three hour waits. I would advise not buying furniture from Ashley.
I normally try to leave reviews for excellent products and experiences but I need help resolving this one. June till September and still having issues not only getting our furniture installed but also getting phone calls returned. After getting the reply today, I called the store to get an email address for MD and was told they don't know who MD is but they will call back tomorrow with some information. Ref# is 463888 Still not resolved. We did get an automated text about a delivery Thursday.
Ran into an issue with a broken sofa frame when it was delivered but Ashley furniture did the right thing and replaced it. We love our new furniture. Thank you!
I had an exceptional experience . The customer service was great and very helpful with my needs.
Ashley @Ashley Furniture was professional and patient with our purchase. She made sure we got the deal we needed and made great offers for financing and delivery. We got what we wanted!
The associate who helped me and my wife with our purchase was excellent she gave us time to look and make our decision
Ashley's was great! No pressure to buy they were just interested in helping my wife and I find what we needed.
I added to my Northshore collection. Completed everything over the phone. Very quick and easy.
Very helpful and courteous. We dealt with Gale Smothers.
Larry was helpful and to the point. They price-matched and I was in and out quickly.
Vickie was very helpful and took care of us. The store was clean. It had a great selection of everything.
Poor service
Furniture world is a great place to go
First of all what I like from this store are the designs of their products. Very stylish and the colors are very trending. I also want to commend Ms. Gail Smothers for helping us to choose the furnitures I want that is durable but affordable. I highly recommend Ashley HomeStore to my friends.
The prices are higher in the store than online. They will match the price, but I wish they were upfront about the cost.
There was some misunderstanding with my order but Larry ended up making it right. Thank you! Everyone go see Larry very nice man.
They are awesome..and help you find what you are looking for
Mrs. Betsy is great to work with. The majority of the things that I wanted to look at were not on display including the recliner that I did purchase which worried me if I didn't like it when it was delivered. Mrs. Betsy put my mind at ease by letting me know that I could exchange it for another chair if I was not satisfied. Thanks for your help Mrs. Betsy, I will be back.
They were very easy to work with and friendly. Offered recommendations based on our current furnishings so they would all match while providing a low-pressure environment.
First let me say that the furniture I recieved is awesome no complaints there but I was billed 100 dollars for an item I never recieved and was refused to be given item because in the paperwork it says I took it with me from the store which I did not. If I had recieved the item I would not have come back looking for it. Not to mention it took 3 weeks to recieve my furniture because it wasnt in stock and then they didnt send all my order and had to wait an additional week for it .I will not be buying from them again.
Very nice and easy to work with.
Good customer service and simple process. Many choices and they help you find the perfect one.
Staff were very willing to sell you something lol.
I have used Ashley for 8 years now. I love how they treat me. And i love how everything holds up. Very good quality.
My service with ms Colleen O. was wondering she helped me get right down to what I need and the price range I needed. I also loved the new set up of the store
Ms Gail and Mr. William are so sweet. Ms Gail is the best in customer service.
The first time that I visited the store, Gail S. greeted me and answered all my questions. I was in a hurry that day, so she made notes about all questions and within 10 minutes after I left the store she texted me all the information I needed. I appreciated her efficiency and kind manner so much that I called to make sure that she was working today before I went to the store. She made my purchase so easy! Thank you Gail!
Mark L. is one of the kindest, most helpful and low pressure salesman I've ever worked with. He spent time with my wife and I on what we wanted and kept asking if we needed space to talk and think constantly. I felt like I got a great offer and he went to bat for us looking for inventory all across the state to make us happy. Stop by this store.
Great customer service! Picked out what I wanted and Gail took care of the rest.
Thanks to the great staff that helped me find exactly what I wanted.
verynice and professional was fast and efficient would purchase there again
Our local store was so helpful in decorating our new home. We can’t wait to get the beautiful pieces we chose!
Awful experience!
Renee was wonderful... knowledgeable and pleasant.
My daughter and I recently bought some items for her new apartment. Donna at the Jackson, TN location was VERY helpful and was able to find us what we were looking for. Everyone was very courteous as we were shopping, and it made our experience a great one!
Ashley was awesome to work with. I told her my vision of what I was looking for and she took me straight to the perfect bedroom suite. I have been shopping here for years and will definitely be back.
Great shopping experience. Joel was especially helpful and knowledgeable. We'll be back to shop again!
The staff was very helpful in this picking out sectional
We got great service when we went in. They can be a bit pushy, but it's in the direction you want so it's not a bad thing. The delivery was right at the beginning of the time frame, quick, efficient, and everything was in great condition. Their were factory defects to the furniture. They fixed the first ones fine. They couldn't come out to fix when the exact same defects became apparent on the other pieces because of covid. Once covid regulations were over they said it had been too long and our insurance didn't cover factory defects.
Mark and William helped us find exactly what we were looking for. The were helpful and knew their stuff.
I had an awesome experience shopping at Ashley HomeStore. The entire purchasing process was so simple, and it was actually fun! I highly recommend that you ask for Joey Weik. He’s amazing at his job and will go above and beyond to help you get the best deal! Thanks Joey! I appreciate you! Well done.
I absolutely love that place! Thanks Gail for helping me out today.
I like to buy here !
Excellent experience at Jackson location!! For a first time furniture buyer!! Thanks to Ed and Mrs. Colleen !!
Awesome store and furniture
Vwry Expensive so I give it a 5 star on the prices
This was my first visit to this store. I explained to the salesperson what I was looking for and she took me to two choices of exactly what I wanted. Knowledgeable sales woman and easy transaction. Delivery in 2 days! Cool store...I will be back.
Alan White was very patient we me in making a selection of furniture and extremely helpful. I will definitely give them my service in the future.
No hassle service.Was able to browse and salesperson available when I needed questions answered. No pressure what so ever. Purchase went smoothly.Fast and friendly.
Great Service!! Ashley's is the only place I would recommend anyone to purchase furniture from. Thanks Gail Smothers for making everything so easy for me!
Betsy Smith was wonderful! Very helpful and a very pleasant lady I’m very pleased with the choices I made and her input on every step 😊 Thanks Betsy! I appreciate you!
Gail Smothers was exceptional from the start to finish of our purchase,and made our experience with Ashley extremely pleasant.
Gail was awesome to work with! The prices were much better than I expected and I got exactly what I was looking for. Thanks Ashley HomeStore!
Anthony was very pleasant and easy to do business with. Made the process much easier. Will be returning to the Jackson store for future purchases. Keep up the great customer service!
Well we went in to get a new couch because we just bought our new house. We were very excited and found a couch we loved at a decent price. When we sat down and got all the paperwork finished they informed us they did not have the couch in right yet and that it would be able to be delivered within a month..we were shocked but understanding because we really liked the couch. Then a few days before the delivery they told us the wedge for it was delayed and wouldn't come for another week...ok...then upon delivery day they show up with only one piece out of 3!! Are you serious?! The delivery guys were awesome though. Called the store right away for me. They then informed me that the rest would not arrive for another 2 weeks! Which is not what we were told and never even received a call that the rest was delayed. We are going elsewhere to get the rest of our furniture. Horrible way to conduct business. We are not happy at all.
We had a great experience at the Jackson TN Ashley Home Store. We were looking for office furniture and found exactly what we wanted. Our salesman Namon Hill was very helpful and patient with us as we made our selections. The prices were great too.
My salesperson was delightful. Renee showed us various pieces of what we were looking for, but she was not pushy at all. She was efficient with finishing our purchase. The store is very nice.
I went in the Jackson, tn store today and I asked for what I was looking for, and the awesome salesman, Joey Weik, took me to exactly to what I had in mind. He gave me a good deal on it, so I bought it and the beautiful new table will arrive next week!! Love my Jackson store!! Thanks, Joey!!
The sales team did all the right things to assure my visit was pleasant on top of the great deal I got for my new living room furniture...Thanks guys
We had a good experience we went into the store just to look but ended up buying a new couch love seat and recliner. The staff was very friendly and didn't bother us while we looked around.
Never get your delivery before four five months so don’t buy Ashley furniture
The salesperson was great. Not pushy . Walked me all over the store to find the mattress I liked . Was fast and painless. Thanks!
We had a very good experience. We were unsure of what we wanted and they worked with us to get the perfect fit.
Great experience and environment. Everyone was friendly and helpful. Namon worked personally with my husband and I and checked in to answer any questions we had. We purchased a full bedroom set and will be back to upgrade every room in our house.
The staff was helpful. I had researched online and was able to walk in and out to get what I needed in less than 20 minutes. Quick delivery time and friendly staff!!!
Cheap made but priced high
Nice
Dana was awesome, and definitely not a pushy salesperson. It was a good day
Just worked with Ashley at Ashley Homestore in Jackson TN and purchased a new bedroom suite and matress. Ashley was amazing!!!!!!!! Go see her! She is an asset to Ashley Homestore.
I love the furniture and the designs!
Great, friendly staff with excellent customer service! I highly recommend Gail for a sales person. So easy to work with!
Betsy was absolutely awesome. We appreciate all her help in getting my son and daughter-in-law as good a deal as possible on the furniture they wanted. We would recommend Ashley Furniture to anyone looking for great quality.
We always get great customer service at Ashley Homestore!! Our salesperson, Gail Smothers was extremely helpful.
Eric was so helpful, kind, and courteous!
Namon was an excellent salesman. I loved his no pressure buying style and he explained all my options. He was very patient with me as well. I didn't feel rushed at all. I would definitely recommend requesting him at your next Ashley Furniture Store visit.
Gail Smothers was very helpful!!!!
The selections here is amazing. The staff here is top notch and very knowledgeable.
The sales lady who helped us was wonderful. The building needs a facelift, particularly the floors.
Always a good selection and friendly staff. Gail Smothers was very polite and allowed me to look without hounding me but checked up on any questions periodically. Looking forward to my new purchase getting delivered!
Won’t suggest this store and won’t go back there again that’s for sure ! Staff was pushy and said she will look up for the price for us if we are sure we will buy the sofa 😑😨 . But this is nothing compare to how long they push us to wait for the furniture we ordered and payed for it 😖 I will not definitely leave it like that .. Ordered our sofa and love seat in the begging of December . They said the delivery date is 19th of January , then they said they would deliver only sofa without some part from it 😡 How ???????And they said they will deliver another part in February ( may be ) If they won’t have that part we will have to be sticked to that only part we have and can’t return the money 😱 Are u serous ? Are u making fun of the people ? They called my husband back and said they will deliver all on 25th of January not February. I was hoping they will finally bring it all and then again 😲 They Called last week to my husband and said to only wait in February!!!! Whaaaaaaaaaaat ??? Your store has to be shut down !!! Terrible , Terrible and Terrible !! I WONT LEAVe IT LIKE THAT !!
Mrs Gail dine a great job and was extremely helpful. Definitely recommended for any of your furniture needs.
Gail was awesome! She was friendly and very helpful in assisting us with our purchase.
Ashley furniture in Jackson, TN did me right today! I went in to get an adjustable bed and a recliner and I am tickled to death with my purchases. They're exactly what I wanted at exactly what I wanted to spend. Sales representative Mark Lutrell took very good care of us. I highly recommend Ashley Furniture Store and will be returning for future purchases.
I was looking for a sectional for my living room and I had thought about leather. My salesman was very helpful and explained many options to me when it came to the choice of fabric I had available to me. He told me about a covering that was polyurethane and looked like leather. I told him my concerns were about keeping it clean and durability. I appreciated that he could have really pushed me to buy leather but instead he put my needs ahead of his commission. I felt like he was talking to me more like a friend than a salesman. He was very knowledgeable and extremely helpful. I was very happy with my purchase and I will be a long time customer. I had my husband with me at the time and the thought of going to other furniture stores was not an exciting prospect for him. He was very happy with our choice as well. He was actually the one who wanted leather. My salesman's name was Larry Hunt, he definitely made the sale for Ashley Home Store a great experience for us both. Thank you, Mr. and Mrs. Gordon
Just purchased new Tempur-Pedic mattresses at Ashley store in Jackson TN. Their presentation in the store was thorough and informative. All the alternatives were side-by-side which helped make a good comparison. The salesperson Gail Smothers was well informed, helpful and professional. Altogether an excellent experience.
Best place to buy furniture from in the world
Gail Smothers, the assistant sales manager at your Jackson Tn store, was an absolute delight to deal with. She was so kind to my mother and got us exactly what we wanted.
Horrible run around, waiting over 3 months for a sofa to be delivered. No return calls from the store manager, Still waiting for a call on how to return the love seat, since they were not able to deliver the matching sofa in a timely manner. UPDATE: Ashley did finally pick up the love seat a week ago, but our account still has not been credited. Not sure who to contact. UPDATE 2: Ashley did credit our account. Corporate did finally make things right. I mainly wanted to add a note that had the Jackson store communicated to us throughout the ordeal they would not have lost a customer.
Eric Stavely was great to work with my only issue is with Ashley's policies. They want let you pick up at the store, but you can drive to Memphis or pay a delivery fee. Sounds like a racket to me!!!
Came in to find a couch to replace the one in our RV. Tiffany was great, let us browse and and checked in with us in case we had any questions. Very large selection of beautiful furniture. Prices much higher than we wanted to pay for a loveseat but we haven’t been furniture shopping in years. We will continue to shop here.
Nephew needed to establish credit and they were great with options. Got him approved .
Larry Hunt was our associate that helped us. He is a great guy and he really did right by us. Highly recommend him.
Our sales person was very helpful and friendly, and made spending far more than we should a pleasant experience. (We did get a great bedroom set)
The furniture was beautiful and very well priced. The staff was exceptionally professional and had all the answers.
Worked with 3 different employees. All were great! Both Gail and Luke spent several hours with us working on getting the lowest price and were both willing to give the commission away to the original sales staff. Great teamwork. Very impressed!
The staff are all very friendly and professional. Vicki span was wonderful helping me find everything I was looking for, and staying in my budget. She was great finding what I had seen online and matching the online sales prices. If you visit Ashley Home store in Jackson be sure to ask for Vicki!
My sales rep Betsy was just awesome! It was only me with my two littles and she handled it like a champ. Worked the best deal for what we were looking for and was so patient! Great job to her!
We had a great experience with Ashley Furniture! We walked in, knew exactly what we wanted and they got us taken care of. The store manager Ed, and the sales associate Gail were both wonderful to work with!
Easiest furniture experience I’ve ever had! Donna was so helpful and quick! I was in and out in no time!
Very helpful and friendly service person Answered all our questions
They are running a $50 Mastercard offer and they have not issued several cards.
Lots of stuff great help reasonable prices
Ashely furniture store In jackson TN
My husband and I went into the store on New Years Day to shop for a dining room table. The store had so much beautiful furniture. We ended up purchasing a dining room set and new adjustable base Tempurpedic bed. The prices and quality were outstanding. Would definitely recommend this store! Friendly service.
Lady worked with us and got a great price. Would recommend.
Overall we had a decent experience with the sales team.
Great service and nice products
Ashley Home Store In Jackson, Tennessee Is A Place I Will Tell My Family And Friends About I Love The Living Room Set I Got From There And The Sales People's Are Very Helpful AND I WANT TO THANK DANA BANKEY FOR HER HELP SHE WAS SO POLITE IN KIND
Wonderful customer service provided in the Jackson, TN Store. They were having a great holiday sale. Representative was very pleasant and knowledgeable about the products I wanted to purchase. Others who assisted in completing my paperwork were friendly. The entire process didn’t take very long because I knew what I wanted and the representative knew what she was doing. Thank you Ashley’s and Miss Ashley Gipson for a great shopping experience.
Great experience. Betsy was so nice and helpful! Definitely recommend!!!
Went in the store the staff was very friendly and helpful could not ask for better service will definitely be going back
(Ashley HomeStore) is absolutely amazing! The employees were friendly and very helpful. They answered every question and helped us find what we were looking for! Super excited about my new living room set!! Definitely recommend Ashley HomeStore to anyone!! especially first time buyers.
The customer service was excellent. I found something in my price range but still a good quality. Would definitely recommend to anyone shopping for home furnishing needs.
I was treated with great respect and the employee that helped me with my purchase was very kind and efficient!
The salesman Larry was very nice to work with. I highly recommend him to buy from
Well the to buy a new mattress and box springs. Service was excellent and prices are within range for good quality furniture, not cheap junk.
Ashley has nice looking furniture! It is built with cheap materials. The sales associates won't honor online pricing and the prices they end up presenting never seem to match what is showing on the advertising. I would rather pay extra and go to Coffmans!
They never deliver when they say they will. We bought a dining room suite and a roll top desk. Of course they want payment immediately when you purchase, but once they get your money you have to wait for them. We purchased in Sept, they pushed back delivery date on the table and chairs twice, and now it's Dec and still have not delivered the roll top desk. Probably go elsewhere in the future. They should reduce the cost when they cannot meet delivery dates which is usually
Good prices. Serves and sales people could improve. Sales lady was pushy and after I made a purchase, suddenly I found myself avoided and waiting at a loading dock with a closed door for a long time. When they did come out they were very rude. Acted like it was inconvenient for them to do their job. Not sure I will be back. They seemed real nice until they had my money and then everything changed. Not a great way to get repeat business, but I guess they don't care about that.
I went in tonight looking for a new couch but not knowing exactly what kind I wanted. Ashley Gipson helped me so much and made it work for my budget. I was probably a pain in the butt but she stayed with a smile on her face and was very polite. I recommend her for all your furniture needs. She is fantastic and will help you find exactly what you are looking for like she did with me tonight.
Wonderful customer service. Ms Vicki was such a great help. Can't wait to get our new mattresses delivered. Everyone at the Jackson, Tennessee store were so friendly. Will definitely make this our store to shop for furniture.
Very expensive
Simply great experience. Well received and treated with respect and compassion. I will be back to spend my hard earned dollars. Happy to shop at Ashley's.
Gail was very helpful in the process of making decisions and getting paperwork set up.
We are downsizing and needed to find specific furniture items to fit our needs. We were able to find exactly what we needed. Our sales rep was very helpful and knowledgeable of what the store had available. Great experience!
Gail was super helpful!
The salesperson was very knowledgeable about the product we chose. Will recommend this store to all my friends.
I had a great experience ,The associate was very helpful and was polite and nice overall everyone was wonderful and was done in a timely manner would go again when need .Thanks again haven't received my merchant yet to tell how it is but I was very satisfied today..
We had a great experience! Easy and fast service. Awesome furniture to choose from.
I had a very pleasant visit at the Jackson TN store today. I appreciated the salesperson going out of her way to help me without being pushy. It was refreshing!
Service was great! Staff was informative and eager to help.
Very organized and runs smoothly. Love the environment.
Gale was nice, helpful and really professional. She helped my difficult family choose a mattress. She was so patient and kind. Thank you
Larry Hunt helped us find the best mattress to fit our needs and budget. He was professional and very informative. We are looking forward to the best sleep ever on our new Temperpedic. This mattress is awesome! We will be returning soon for a new living room suit. Larry is the best!
Awesome service from the time I stepped in the door until the time I left.
Needed better mattresses, told the sales lady the problems, she led us to 3 mattresses, recommending the first...Betsy was spot on, the sale went smoothly and she arranged next day delivery...best sleep we've had...thank you Betsy
Very helpful and friendly!
Great service! I’ll definitely be back
Sales person not knowledgeable as to what stock they have.
Selection at this store is of a good variety but while the salespeople seem pleasant, they are too pushy and hover around the customers. Happy with the products and the quality of the products but not so much with the people.
I dealt with Mark Lutrell and he was great. He seems like a good old country boy we have fished in some of the same places. He was easy to deal with and not pushy. Ashleys worked with me on delivery. it was a fast and easy transaction I’m going to enjoy my new living room furniture.
Great experience with our salesperson Eric. Enjoyable, honest and he knew the products.
Good and friendly service
Fair
Came in looking for a couch. Found exactly what I needed.
The staff was very friendly and very knowledgeable of their products. They were more like a family inviting us into their home instead of a store. They let us take our time and try out all the different bedding, letting us decide which bed was just right for us. It was a good, no pressure experience.
Ashley in Jackson is the best. Mark is who we always work with when we shop there. We’ve shopped there for many years and bought lots of furniture for our different homes. We just bought new furniture for our new home and yes we did shop around but went right back to Ashley to purchase our new furniture. Mark worked with us on the delivery date because we were not sure exactly when the house would be done. He assured us we would have it in time for move in day. Can’t wait to get our new furniture from Ashley.
Second time i have taken off work for a delivery and they still messed up my order,,
Took 30 mins before anyone spoke and that was after I went to ask for help There are plenty of furniture stores in West TN. I'll spend my money where people seem to want it. Not impressed.
Larry was very helpful and nice! He's very knowledgeable and I surely appreciate his help with my purchase.
Such a friendly staff who is super willing to work with you to get you the perfect furniture for your home!! Would highly recommend!
The service was wonderful and iur sales lady was very sweet .not pushy .she let us make up our own minds about what we wanted
Friendly customer service, Namon was very helpful and speedy with the checkout process.
Larry was awesome and his wife loves the printer , definitely will go back and purchase more things in the future
My salesperson was great! The items I ordered was not on the showroom floor, so I will actually have to wait to get it to see exactly how it look and feel. Delivery date is four weeks out.....why?
Went in looking for dinning room table ended up finding the perfect coffee table that doubles as a dinning table for couch . Perfect for when kids come home!
My experience at Ashleys home store was great. The store is overwelming with all the home decor furnishings and furniture .the,salesman Luke was very nice and went out hisx way to help me with my friend who is on oxygen. He pushed the wheelchair while I pulled the oxygen tank. She purchased a recliner and sofa. I fell in love with a gray sectional. I love your store such a friendly place
Good selection of furniture but the staff is a bit eager. They offer payment plans for most things, I believe they start after $2000 but that's actually not too bad. Monthly rates can be as low as $20/month, however some stores in town have more competitive payment plans
Every one was so friendly and helpful
The lady who was helping us was very nice but I felt like the store was to chaotically laid out for me I felt like I was lost the whole time and it took me far to long to find the items I was looking for. I guess I thought that being a big store they would have more of the products I wanted to see that I'd been looking at online.
Great customer service and support
Ashley is too high for everybody especially on fixed incomes
Absolutely HORRIBLE experience!! Our visit June 30 was a wonderful one, our salesperson Ashely (yes, Ashley) was kind and quick. Super helpful! As they are trained to be. A sofa and a chaise; mattress set and a bed were all we ordered. We went the financing route and had a portion of the order through AcceptanceNow and Smart Sales and Lease. 3 deliveries and a wrong delivery later...let's just say we don't have ANY furniture!! They had us sign contracts telling us our furniture would be delivered on July 17. Even though that was a couple of weeks out, we went with it. After signing for our furniture we are then told "The truck is full, we'll have to split your deliveries up" Dude! July 7, July 11, July 17, July 27, July 28 were the finalized delivery dates. 5 different dates!!! For each item we purchased. Yes, there's an extra date on there for the delivery of the chaise, again (they delivered a love seat to our home that we'd never even seen). Today I get a call "Mrs. Wright, your bed won't be delivered this weekend (July 28), it won't be here until August 3" We cancelled our sofa through AcceptanceNow which is a whole separate review- please, if offered financing through them RUN!! They are setup "in house" so you feel at ease about them, but they are the biggest joke ever- Brianna is the WORST! But, back to why I'm here. If you want to go weeks upon months to get your furniture, deal with the chance of the wrong items being ordered and sent to your home, have incessant calls about how the delivery time quoted is off and they won't be there til between 5p-9p (after you've already taken off to accommodate a delivery for 12p)...if you want an all around headache, then YES!! Order through Ashley HomeStore/Ashley Furniture! They will do a superb job at making your furniture experience the WORST ever and they'll be sure to throw in a dose of "We don't care that we've inconvenienced you"/"It's not our fault" There are tons of furniture stores in Jackson that you can order from and have your items the next day (the same day in some instances). It's not worth the headache, confusion and the "make shift" furniture you have to put up in your place until Ashley one day delivers your furniture that you've ordered, paid on.. yet haven't even seen!! So yeah guys, just DON'T. Thank me later!
Recently bought a mattress, box spring and bed for my new apartment. The customer service was great. Mark at the store on Vann Drive did an excellent job helping me find and pick out what I needed based off my what I was wanting in my head. I went to 3 other furniture stores in Jackson to price beds, but Ashley definitely had the best value for a finality bed and mattress! Would return if I need something else in the future.
Wonderful experience, beautiful atmosphere and wonderful staff
Mr Larry Hunt was most helpful in assisting me in my purchase. I highly recommend Ashley Homestore!
Great experience and great products
Betsy was great! She really helped me figure out what would work in our space, was very real and thoughtful. What a blessing to have customer service like that. Ashley had unbeatable prices and selection. All together a great day of shopping, which I’m usually not a fan of. We’ll definitely be back.
Salesperson was very helpful, not too pushy at all. Took a little longer than we anticipated to get everything finalized, but everyone was very friendly.
Great salesperson, Eric, and quality furniture!
Donna & "trainy" Meredith were attentive and helpful, without being pushy. The furniture price was good, especially with the sale. But the cost to ship was rather pricey, so we opted to pick it up and put the trable and chairs together ourselves. The negative aspect to shopping at Ashley Furniture is having to wait 2 weeks after buying it, for it to arrive in the store. I would prefer the option to take it home that day, rather than waiting for shipping. I also don't like that if anything is wrong with the furniture and we have to return it, we have to bring it back to the store, and wait another 2 weeks for a replacement to arrive. These drawbacks sour an otherwise positive shopping experience.
the people there were nice and helpful and it didn't take long doing the paperwork.
We shopped last evening and returned today to be warmly greeted by your sales associate Susan Archer in the Jackson, TN location. We really can’t say enough about her professional manner, attention to detail and her kindness. Her product knowledge was exceptional and because of her we will most likely be repeat customers and for certain we will refer others to Ashley’s and more specifically to Susan. Excited about our purchases!
Excellent service. Very friendly personnel.
We visited the Jackson Tn store on 6/30/18 looking for dining chairs. Viki, one of the sales people, approached and welcomed us. She took us to various areas looking at chairs. We spotted antiqued metal chairs that were perfect for our farm table. Vi k I took our order and then we went to the desk to pay. The cashier was super friendly and gave us clear instructions on picking up our items. Great shopping experience.
Drove 2 hrs to get couch. Right name and paperwork, Wrong Couch.
Great Experience. Sales reapresentative was very knowledgable and helped us out a lot. Will definitely go back.
Excellent sales person .. Ask for Gail
Excellent service the employees are so nice and helpful. Mrs. Renee was very helpful and a sweet lady.
Great place to buy furniture
If I could rate less than a star I would. We have had a delivery schedule for over a month now and it’s been rescheduled 3 times and this makes the fourth time! This isn’t the first time they have done this. They done this with bedroom suit I had ordered a year ago. When I finally got it it was messed up so I had to reschedule a replacement. And now we are waiting on it for the 3rd time.
Beautiful furniture. Great costumer service.
Had a great experience! Love my couch and end tables
Purchased a new mattress here
Very helpful and was able to negotiate a good deals.
They were more concerned about their pillows and the pillow covers than selling a mattress
We were welcomed and Ashley Gipson our assistant was very knowledgeable of what we were looking for and helped us purchase the correct items
Very nice furniture store
Absolutely loved my experience at the Jackson, Tn store with Gina and then also with the delivery men. Everyone was very nice and professional!
Great place for furnature and such.
Best place in the atea to purchase furniture. Vicky Spann very knowledgeable
Great doing business with this company. They did a great job finding the sectional I wanted and adjusting the price.
Salespeople are not pushy. We were able to check out the entire store on our own; employees were available as we needed them. We had a slight snafu with delivery of our order.
Really nice store. Great prices on great furniture. Ask for Renee Greer when you visit and she will help you out!
The purchase process was very easy at the Lexington, KY store. However when we received the furniture 2 of the end tables didn't fit into the room. The chair and loveseat were wet in spots when they delivered from rain coming into the truck. We were not told by our sales person (Robert) that all sales were final or if you are unhappy to send the purchase back with the delivery personnel. We have had to take pictures of the tables showing that they do not fit and are currently waiting to be directed where to return them with a 10% restocking fee. The coffee table was very dirty with dust and the rollers are falling off. Such bad service after the sale, I will not purchase there again. We also purchased 5 battery packs only to learn we really only needed 3.
Came in a timely manner, packaged very nicely to ensure no damage. Easy assembly. Night stands looked even better in person, very heavy and sturdy. Very well made!
The salesman was very nice, friendly and helpful; almost a littel too helpful. I would prefer to be able to walk around the store and just check out the merchandise first, without having a salesman trail us. When we were ready to purchase the couch, I didn't appreciate having the mattress lady coming up to us to attempt to give us a mattress demonstration. The check out process was almost as bad as buying a car. Took way too long!
My husband got ripped off for 250.00 because they didn't have the merchandise. They kept pushing the date out for the bunkbeds. Before u sign, read the contract, they are taking 10% of u cancel and someone called acceptance doesn't give refunds for partial payments. Don't let them talk you into getting any and everything added to your bill. If u don't need it don't get it. I could have went to Aaron's, or rent a center and got my stuff within the week. Not May.
We seriously went to every store in the area looking for the "perfect" couch. This was by far the best customer service we received... From the minute we walked in the door! Oh and we also had 3 little kids with us and still a great experience
When I visited this location (Jackson, TN), my mind was blown away with all the model furniture they had present. The furniture was beautiful. It was my first time visiting and I enjoyed myself. The staff was amazing. The staff allowed you to browsed the store without any interruptions or interferences. Assistance was available as needed. I would definitely refer someone to this store in Jackson, TN.
Good experience and friendly salespeople.
Ordered our sofa and love seat online ordering was easy price was great we have not received it yet 5 to 6 weeks delivery I do wish it didn’t take so long looking forward to getting our new furniture we love Ashley !
Loved the chest of drawers I bought. Fast and friendly delivery!
Ashley' s furniture store in Memphis Tn sucks in costumer service... Buyer please beware , I will never ever ever step foot In that place again very very poor service and all there sales are final sales but, they do not tell you that at the time of purchase
Great, quality furniture!
The young man took the time to answer all of our questions and answered some that we didn't even know we needed to know. Will shop here again!!
I like the low pressure sales approach that Ashley uses. Once I made up my mind on the bedroom set, the purchase process went very smoothly and everyone involved in that process was friendly and welcoming. I understand they are in the business to make a sale; but, no one made me feel that way. This store (O'Fallon, Missouri) makes sure you leave feeling like you made a friend. I will definitely make a stop at Ashley for any future purchases.
My experience Ashley Home Store was very professional the salesperson was very professional overall everything was just great I will continue to shop at Ashley Home Store my delivery was on time and on point
I really had an awesome experience while looking for a table set. The salesman was very energetic and bubbly. He made me feel as though he was shopping for his home. He gave very helpful suggestions and tips. He was determined to help me find what he thought was best for my home. He did a great job in suggestive selling.
Had a great experience at Ashley in Rogers, AR. Salespeople were courteous but were not pressuring. On my way out of the store I turned a new corner and saw the piece of furniture for me!
My new table from Ashley is beautiful! When it got here there was a gouge in the wood. They had a new table delivered within hours.
I enjoyed my tour at Ashley Furniture Home Store. I was greeted upon entering the store by Stanley. Stanley, asked what i had in mind; and that's all i had to say and he showed me everything his store had to offer me. To make a long story short i was perfectly satisfied with the customer service i encounted. I purchased several different items! During the delivery and setup the men were on schedule and was very knowledgeable and was very polite at their jobs they worked in a quick manner when they knew what they were doing! Thanks again guys (The whole Ashley Team) i would definitely be back and i recommend any one whose looking for great looking, nice, nonexpensive and great quality of furniture to go see Stanley and his team at Ashley!
Shipping took a while, but it was worth the wait!
made two purchases last week from Ashley was really impressed with the tupelo store which went out of their way to help us find a kitchen table which had been discontinued.
Bethany was great! And get to pick up sooner than expected!
Excellent customer service. Matt was friendly and very helpful!!! He was not pushy and really listened to what we wanted.
I have made multiple purchases through them over the last few years and while the furniture itself is wonderful, getting it has been a constant battle! Every piece of furniture that I have ordered has been delivered late, had to be rescheduled for delivery, and even the piece that I had shipped to the store to pick up myself was not on time. Each time I am transferred to different people who tell me different things and its exhausting trying to get a straight answer out of anyone. It has been one thing after another and I do believe that I will take my business elsewhere from here on out.
The staff were helpful and professional. The furniture is good quality. The guest response team is great they ordered a new arm on our chaise due to a small puncture. It was an easy process. My only complaint is that it took awhile to get our furniture delivered and two pieces were delayed for several weeks so we had half of a sectional. Also they have a no return policy after delivery so if you don't like how it looks in your home or it doesn't fit you're basically out of luck. Overall I'm satisfied with my purchase.
Absolutely love my new Marsilona dining room chairs! Beautiful, easy to put together and no wobble that some reviewers had stated. Can't wait for the table to be delivered next week!
Allissa was a wonderful help. Above and beyond expectations
I had a great experience with Ashley HomeStore in ordering a new bed. The online purchasing experience was great and delivery experience was efficient. I will shop at Ashley HomeStore again soon.
Awesome costumer service. Love shopping there!
I love Ashley. Thank you! 😊😊
We loved our experience at Ashley Furniture. Tate was an awesome salesman with great ideas!
Melanie from Madison TN Ashley Homestore was very friendly and helpful. She helped us find our perfect dining room table and made all the arrangements for it to be shipped in a timely manner. I highly recommend Ashley Homestore in Madison TN for a laidback buying experience and will likely be buying from them again.
Furniture was delivered in 2 shipments. Long wait time since they only deliver on Tuesdays. First delivery was bedroom set. Perfect! Loved it! Second was media chest and it was damaged in 4 places. They are going to replace it but have to wait another 2 weeks on it. They ought to offer some kind of credit for the trouble and wasn't offered anything.
When we bought the table and chairs in February, the salesman checked inventory and told us the local warehouse was out of stock but other warehouses had it. They would transfer it from another warehouse and it would be delivered in three weeks. They put Mar 16 as the delivery date on the contract. We were okay with that and gave them our credit card. Two days before schedule delivery, they called and said the local warehouse was out of them and it would take at least two weeks to get it in from another warehouse. I said ok but that I would like to talk to a supervisor to find out why if the salesman knew the local didn't have one, why we they just now ordering it from another warehouse. The lady said she would have a supervisor call me. That was over a week ago and no one has called. So they have my money (processed the credit card immediately), it has been over a month, supervisor won't call me, and I still don't know when the table and chairs will arrive. On the positive side, we like the table and the price was reasonable, if we ever get it.
The service was great, considering we walked in the door 30 minutes until closing time. The salesman did a great job helping us find what we needed in our price range. We were in and out in that 30 minutes. As we were paying they told us they were about to lock the doors for close and told how to let ourselves out, but we got done just in time for them to be able to lock the doors behind us. It was an overall great and friendly experience. And we LOVE our new bed!
Everyone was extremely helpful and they had the exact couch I was looking for.
Ellen was awesome and so patient! We absolutely love our new living room and Ellen made the experience amazing and not stressful.
Great experience w/salesman at Chattanooga Gunbarrel Location and got a wonderful deal on a beautiful piece of furniture!
Excellent mattress buying experience! My salesman answered all my questions and offered great advice!
Marvin was great! Super helpful and we can’t wait to see our new couch liven up our living room! Great selection of comfy furniture at the Murfreesboro location too!
Today I went in to look for a kitchen table and found only one that I was absolutely in love with. Gail Smothers helped me with my finance options and even threw in a dish set that I adore! She was so sweet and friendly. She was knowledgeable with all the products and was able to answer every question I had! She made my experience today smooth sailing!
Friendly and polite staff also nice furnishings.
Ms.Gail Smothers took great care of us! She was very patient and answered all of our questions. If I were to suggest someone with great people skills and customer service like no other, I've got to direct you to her! We have always done business at Ashley because they stand behind their products and who wouldn't want the convenience of delivery AND set up?! The best part is we weren't hounded by someone trying to make a big commission(so annoying)- Gail is truly about her people and won't try to sell you extras just to squeeze more out of you. If you need it and it's $1000, you got it. If it's only $10, You got it too. Overall a great experience! I'd like corporate to know they have a gem in Ms. Gail! One vote for her raise!
My husband & I bought a sofa from Ashley HomeStore exactly one year and two weeks ago. After only having the product for about 8 months, we had to have the framing replaced. A couple of weeks ago we had the same problem happen again but this time, with a little more extensive damage. My husband called to see what could be done & because our warranty ran out on January 31st, we were refused service and were told it was up to us to have it repaired, not the companies. He was denied when he asked to speak to a manager on site. Both the sales associate at the store as well as the repair center, were both extremely unhelpful when it came to offering advice or service. We are extremely upset with the whole situation & will never buy from Ashley again.
Awesome job and experience. very friendly and courteous!
Ashley Furniture in Jackson TN provided excellent service. Betsy Smith was a great salesperson. Ashley in Jackson, TN delivered quality merchandise at a reasonable price. Sheila.
Make sure you ask/look for Gina! She will go the extra mile & MAKE IT HAPPEN! She was VERY friendly & helpful. Hope they get commission, she definitely deserves it!
Bought a set of mattresses 3years ago from Ashley Home Store in Jackson,Tennessee with a 10 year warranty. The box or base broke so I contacted Ashley to get it fixed, after going through quite a bit of time and trouble I was informed they will not stand behind their warranty. So disappointed with Ashley Home Store. The sad part is we bought a second set of mattresses from them a year later, so I now own a queen and king set of mattresses with a soposably 10 year warranty. What a laugh, shame on you Ashley!☹
Gail Smothers was an excellent sales rep who went above and above her call of duty..She wasn't a pushy sales rep but one who gave us time in deciding what we wanted to purchase and helped us every step of the way. Even after our purchase she is still just a phone call away. Thanks so much Gail and Ashley's Homestore for giving us such wonderful experience in our furniture buying we will definitely be back.
Friendly helpful sales staff.
10000 dollars and counting Eric stavely
I would rather have every of my teeth pulled from my mouth with pliers rather than shop here again. It was the worst furniture buying experience ever. To say there was a lack of customer service would be a compliment. The sales lady knee we only wanted to see solid wood bedroom suites. She sold us one that she said was solid wood and come to find out it was partly made with particle board. I was pissed. She lied to us to make a commission. When it came time to load it up we waited over an hour for one guy to break it down. The furniture assembly guy "big show" was the most intelligent employee working that day. The sales lady didn't specify which bedroom suit to break down from the showroom so he broke the wrong one down. I ended up having to go break down the bed myself and carry it through the store by myself while one employee read a book and another played on Facebook at the desk. The assistant manager was as useless as teets on a boar hog. I will never ever shop here again. I mean really I'd rather die than go through that again.
Ashley Furniture has the worst customer and product service I ever experienced! Further, the horrible service I experienced was at my eight-year old son’s expense. I went to Ashley Furniture to purchase my son’s first real bed. After I submitted my order, they delivered the wrong color bed to my residence. When I called the store to address this issue, they made it seem like it was my fault, saying that I chose that color bed. This was untrue. In an effort to rectify the issue, my sales person, Gail, directed me to customer solutions. Customer solutions did not help me and instead gave me the “run around.” I finally spoke with a manager and we agreed that I will get the bed I originally ordered in thirty days. Thirty days came and went and still no bed. I called the store and again, I was directed to customer solutions. Finally, they admitted that they made a mistake and the bed will be at the distribution center, but told me it would be another 30 days before the bed would be in stock. They told me to speak with a store representative. I spoke with Darrell, another store manager, who told me that he would send me a check in the mail for the inconvenience and it would take a couple weeks to be delivered. That was over six weeks ago and I still have not received my $100.00 check, despite the fact that I have spent thousands on this company for NO product. It took Ashley Furniture over two months to deliver a bed for my eight-year old son. Seemingly, this company has no regard for any body’s time or money and I will definitely not be purchasing anything from them again.
Wonderful experience and great customer service. Would definitely recommend to anyone.
Eric Stavely was the most professional and courteous sales person I have ever had to deal with any furniture store. He selected the right product for us right away and he did not try to sell us anything more than we can afford. I would recommend him to any customer that is searching for a Furniture product.
They were friendly and really helpful... tried everything they could and got me my bed . . Just wish they had the mattresses in the store and not in Memphis's warehousr to be shipped here. All and all 4 outta 5 stars
We had a great shopping experience here. We were buying furniture for our new home and our salesman worked with us to get exactly the look that we wanted. He also helped us get the best deal by comparing store and online pricing for us. We will definitely be back.
Alicia was more than helpful during my trip to Ashley Furniture. She was so fun to talk to and I hope to run into her again in the future.
Had a great experience with Ashley in Jackson. Very pleased with the results!
friendly people good quality furniture 😊😊
Had a great shopping experience and excellence service. I found everything I needed.
Had a great experience picking out livingroom furniture and end tables. Gail Smothers was awesome to deal with today. I will definitely be back.
Terrible
Best furniture store in Jackson, no contest
I have spent a lot of money at Ashley's and my home could be an Ashley advertisement. Vicky has helped me with the last several purchases and the staff on hand are great. From Alicia to Derrell, always seem to be doing great helping overcome any obstacles. Thanks
Luke was amazing... so are the prices.
Donna Lomax was very courteous and helpful.
Enjoying shopping at Alshey store in Jackson Tn. With my Sells person Donna Lomax. Can't wait to get my bed.
Love this place! Great deals every day and love the room packages and especially the Tempurpedic mattresses!
We had a wonderful experience! Luke was very helpful when it came to finding the best bedroom furniture for us. The deals are great!
Great service! Mark was very friendly and helpful to get us what we needed!
Had a awesome experience. They were very friendly and helpful. Thank y'all so much.
Savannah Williams was amazing! Super helpful and very knowledgeable. Would definitely refer friends and family to this store location solely on customer service.
Had a great experience at Ashley's furniture in Jackson, TN. Our sales professional was Eric Stavely, and he was very informative and great to work with!
I came here to get my daughter a bed Donna Lomax was my sales professional she was super nice and very patient with me trying to make up my mind i will be back here for my next furniture purchase
My shopping experience was exceptional, and sales professional, Betsy Smith, was the main reason for this. She was very knowledgeable and helpful in her suggestions. She also went above and beyond in order to get me the best deals possible. I am very excited about my upcoming delivery!
Bought our entire home full of furniture there. Love all of it!
My wife and I purchased a sectional couch on Memorial Day weekend from the Ashley furniture homestore in Jackson. Our sales associate Donna was very nice. We were told the couch could not be delivered until July 11th. We have had no furniture for two months, and then get a phone call this morning from the delivery company saying our couch would not be delivered until at least the end of July. I called the company back. I spoke to two very rude representatives who could not help me and refused to transfer me to a manager or supervisor because my complaint did not warrant a supervisor. One faked transferring me and sent me back to the main line where I had to go through options again. I told the second rep to cancel the order, and I refuse to do any more business with Ashley so long as they use this delivery company. Service after the sale was extremely poor, and I would not recommend this store.
There furniture does hold up good. It breaks down quick
The product quality and rug itself was phenomenal, but our in-store and then delivery service was awful. The reps (I say reps plural because no one knew anything) did not know any answers to our questions, were completely unhelpful, and tediously slow. Not only that, they delivery process was a nightmare - no one directing or providing any tracking numbers, delivery details, or anything even after we asked MULTIPLE TIMES on different days all different ways (via phone, email, and more trips back to the store in person). Needless to say, I will not be going to back to shop there regardless of their prices or specials.
I have always had wonderful service at Ashley Furniture in Jackson,TN. All of my furniture has come from this store and it has always been top quality.
Derell was very helpful great prices!
Had a great sales person
Don't buy anything that looks like leather. Mine lasted about 5 years then started peeling. If you Google this you'll find a lot of complaints about it.
Lots of items and clean
Great buying experience at Ashley Furniture in Jackson, TN! My wife and I were shopping for new living room furniture. Ended up buying a sofa, loveseat, and recliner. Good customer service that didn't rush or pressure you into buying. Highly recommend to others!
Our experience was awesome! We knew pretty much what we were looking for, but the sales lady was so helpful in showing us all of our options and pricing. She was very honest in telling us why we needed to know. Highly recommend using Ashley!
My husband and I had a very good experience with our recent shopping trips to the Jackson, TN Ashley's Store. We spent two weekends shopping for mattresses at several stores. We went to Ashley's on our first weekend of looking/shopping, and was greeted by Vicki Spann. She showed us every mattress that we wanted to see, answered all of our questions, and left us to try them out. She was very personable and did not pressure us at all. We also were interested in media chairs, which she also showed us. After searching several stores, we ended up back at Ashley's for a second look, and was still impressed with the store and the service. Viki was tied up with a customer, but she made sure we were taken care of until she was free. We ended up purchasing a mattress and 4 media chairs. Viki, along with the manager, worked with us until we were satisfied with the price. It was all a good experience. I would highly recommend shopping here.
Great customer service. You are greeted by friendly faces when walking thru the door. All questions are answered, and I received my furniture in 2 weeks. Definitely will be buying from there again in the future.
Good service. They really helped me find everything I needed and then some. They worked hard to help us get everything on the payment plans that we wanted.
Great delivery, they were so courteous and were right on time!
I loved shopping in the Jackson Tn store. It is very spacious and organized. They have great customer service and have been very helpful.
Good selection pushy Salas peeps
It was our first time shopping at the Ashley Home Store, was very impressed with our sales person, she was very helpful with our purchase and financing. I will definitely recommend this store to my friends and relatives and in the future, I am sure we will shop here for other purchases.
Excellent experience! I shopped around at many furniture places in Jackson, and by far, Ashley had the best-looking furniture, as well as excellent service. I appreciated how the consultants didn't hover over me as I shopped....Even got a great deal... got a couch, love seat, coffee table, AND two end tables for a cheaper price than one couch/love seat combo at a local discount warehouse. Can't beat that!
Derrell & Susan were awesome getting our bedroom furniture. Greatly appreciated!
Purchased reclining sectional leather sofa. The sales lady (Vicki Spann) was very helpful.
Ours sales woman was very helpful. We purchased the Northshore bedroom set and a new mattress from the Jackson, Tn. location. We love our new furniture!
Usually when we go to a furniture store, you get pestered the whole time, but Eric S. was awesome! Gave us the space we needed to make decisions and ensured we got the best deal possible. I would highly recommend him if you stop by.
The sold a fake leather sofa claiming it was real leather. This particular store misrepresents items and you can feel the racism all over this particular store.
Betsy was our sales lady and she was AWESOME! We were met at the door and told her what we were looking for. We had been mattress shopping for 2 weeks in stores and even longer online. She gave us pillows to try and asked us questions to customize our shopping. She gave us several options and got us a fantastic deal. And to top things off she found a credit on an account from 8 years earlier to apply to our purchase. We will definitely be back!
Staff was very helpful. Bought a Santa Fe Mission Style Recliner.
Class act from our salesperson, Betsy Smith, to the delivery guys to the customer service rep who made sure we were satisfied with the delivery.. so far, the couch is comfortable and working great.. loving the power recline !
Gail Smothers was very helpful and knowledgeable. I love all my furniture I have bought from Ashley. Only place to shop.
Great experience bought two rocker recliners for my sons for Christmas! Bought several things in the last few years and always good experience
11/8 Jackson Store - Mark and Brittney were great! Thanks for giving us expert customer service! I love our new couch & rug! Great prices! 11/17 Team Steve & Quintez delivered my sectional with excellent customer service! They were quick and efficient! Couldn't have asked for a better experience- Thanks again Ashley of Jackson!
Nice salespeople
Eric was a huge help and had a wonderful attitude. We had fun while also getting fixed up with some new furniture. It's obvious he really loves his job!! Wonderful employee! We will definitely be back to this store!
I went to Ashley Furniture in Jackson on Oct. 19, 2016. I was not going to buy anything as I was with my daughter who was shopping for furniture. Our sales associate, Donna Lomax, was so nice and treated us as if we were the only customers in the store. Of course, during the 3 hours we were in the store, I ended up buying a small recliner. Had Donna rushed us through our shopping experience, I probably would not have found just what I wanted. My daughter ended up buying a beautiful couch and chair. Thank you, Donna for being so patient with us. You've won me as a customer! Rita Winter
We have purchased several items from Ashley Furniture in Jackson. Betsy is the best!! She always takes time and goes out of her way to help us find what we are looking for.
I went to Ashley Furniture Home Store to find a bedroom suite. Susan Archer was so pleasant and knowledgeable throughout the process.
Tammi was super awesome and the manager was a great help thanks! I love the way they pull together as a team. I will definitely be back
Tammy Albert was the best sales lady.. she went above and beyond for a wonderful experience
We needed to buy a new couch, on memorial sale time we found one and purchased it along with a ottoman, after coming home and realizing that it was to large we went back and returned it( with no problems), and ended up buying another one, everyone from our sales person to the management was great and gracious. It was a pleasure to do business with them, we will go back and shop them again, so feel safe with your purchase. They were GREAT. Steven
Customer service was great, and very knowledgeable of the products throughout the store that we were looking for.
Ashley Home Store, mesmerizes me, with their beautiful furniture, and accessories. I have been shopping, for a bedroom, new look. I landed, at Ashleys, and was in awe. their beautiful, and large selections, made it hard, to decide, on, the right furniture. but, i knew, it was there. I found some excellent, prices, well built furniture. I bought a king size, sleigh bed, the matching night stands, then decided, to purchase, new mattress and adjustable foundation, as well. I was met, by Debbie, when I first entered. She introduced herself, and told me, she would leave me to shop, but would, come back to check on me. When she returned, I had narrowed my selection down, and with her expert help, I made my selection. She is well trained in helping me decide on my mattress. She had me to lay, on several, in different positions, until I found the most comfortable one. She took time to ask about, health problems, such as back pain, snoring, and whether I was a side sleeper, or back sleeper. She explained the adjustable base, while I was lying on the bed, and, what the mattress consisted of. I was not rushed, and totally satisfied, with my whole experience. I recommend Ashley Home Store, for their Quality, Variety, Beauty, and their employees. I always feel appreciated here. Thank you, Debbie, for your help
Donna was an excellent salesperson. We will use her everyone. She is awesome!
Good prices our sales lady Gail was awesome very patient with us
On two occasions we have made major purchases at Ashley Furniture Home Store in Jackson, Tn. Both times we have been absolutely pleased with the service. Last week we took advantage of Ashley's Labor Day Sale and purchased a much needed King-size mattress. Vicki Spann was such a thorough sales person. She walked us through every aspect of the purchase and explained each step clearly. We left the store confident we had made the right decision.! Over the few days when we shopped for the mattress, we came back to the store 3 times. Other sales people approached us, but when we told them we were Vicki's customers, they made sure we found her. Not once did they try to take our business away from her. That spoke volumes about the integrity of the staff!!!!! Thank you for making this a VERY PLEASANT experience for us. Charles and Janice Rutter
Alesha Edwards was amazing to work with! She gave great advice and was honest about our selections. I will absolutely be coming back to Ashley Furniture in Jackson.
Great experience today! Super busy Labor Day weekend but staff were professional and quick! Mark was great and we are so ahhhh with our purchase!!!!
Excellent service and a beautiful saleswoman named Susan Archer! THE BEST STORE AROUND!!! Can not forget the cashier, Summer Goodman that stayed way past closing to close a deal with us! 5 Stars all around!
What great help showing and buying what great products we were looking for. Larry and Summer, you could not ask for politer and more helpful people..thanks for a great buying experience.
My experience today was AWESOME! We really enjoyed the kind and warm greeting and the assistance as we approached the store front.
Just bought a mattress for my little one at Ashley Furniture store in Jackson Tennessee, with the help from the sales associate Vicki Spann whom was very helpful and very friendly. I got a great price for the mattress and would recommend to anyone to shop here for all your furniture.
Didn't pressure me into a purchase which is why I came back. Good deal on pricing and delivery team was above average.
My mother, sister-in-law, and I had a great experience at Ashley Furniture store in Jackson, TN. Betsy, the sales lady who helped us, found exactly what we needed and arranged to have it delivered the next day. When I called later that day to find out about delivery, I found that the delivery people didn't have room on the truck the next day. I called the store and talked to Summer, who promised to check it out. She talked to her boss (sorry that I didn't get his name) and he promised it would be delivered. He personally delivered my mother's tv stand when it didn't get on the truck. Our experience was extremely pleasant and everyone we talked to was extremely helpful.
We worked with Betty and Susan to help us make a decision on mattresses for our home. They were amazing and knew so much about what we needed by asking the right questions. The finance process was easy and quick. Thank you!
WARNING!!! Do not buy a mattress from here, they lie about everything they try to sell you and stand behide. The Asst. Manager D. who sold us our mattress told us we would have a 90 day comfort grautee and if we was not happy he would refund us every penny back, so not true! First off when the mattress came in it was nothing like on the show room floor, I literally had to sleep on my couch. Come to find out you have to wait 30days until they can do something about the bed and WARNING! What ever you buy your stuck with money wise! We spent 4,000 on a temp and had to go all the way up to corporate to get something done about the bed! Finally we got the option to trade the bed for another bedroom suit, I figured if I was going to be out that much money why not get the most for my money! ALSO NOTHING IS HANDLED AT THE STORE! You have to call some guest response number in Memphis and the customer service is the worst I have ever experienced! It's been a couplete night mare and I'm writing this so no one has to go what we went through!!!!
I am now at a month of dealing with your horrible, terrible, incompetent customer service department. I have been told that the issue would be taken care of at no charge to me and that changed three weeks later to it will not be covered. Today I'm told it's going to be covered and someone would call me to set up an appointment Lie #1 (I've been told that three times now in two weeks). Let me just be clear that we have ALWAYS purchased our products from Ashley Furniture and we always purchase the extended warranty which the sales rep says covers "EVERYTHING" (lie #2) This is not the case apparently when you purchase a couch. I can completely understand the frame work not being covered on a couch. They wear of course and people can be rough on them. This couch however is in a secondary living room and is rarely ever sat on. It's slightly over a year old and I could probably count on both hands how many times someone has sat in this spot. In fact Ashley Furniture, I invite you to drive to my house and take a look at the couch and you will clearly see it looks brand new because it's rarely used. You truly have the rudest customer service people I have ever dealt with in my entire life. Your company makes the cable company customer service look like angels sent from heaven. After reading just a hand full of complaints the BBB received, it's no secret your customer service department sucks. In fact, someone at the local store in Jackson even told me they should "all be fired". How about someone just handle it and take care of it instead of making excuses for their lack of actual customer service? You should be ashamed to employee such horrible "customer service reps". You should be ashamed that you even call that customer service. You should also be ashamed for the poor quality products you obviously offer. This has convinced me that your products are not worth the money you pay for them. I can promise you that couch will be the last time you ever get a penny from us. We will never again purchase another product with the name Ashley on it and I will most certainly tell everyone I possibly can to never purchase anything with the name either. Lord help the people who still do purchase from you because they will be terribly sorry.
Hola
We order a living room suite and we didn't get it till a month and a half later!! First they lost our order, then they got the color wrong. We went through hell! We had nothing but a chair in our living room and they are bringing it a day after we were throwing a party and we had no furniture, then I had to call like 30 people and tell them they had to reschedule the party and we picked the date because everyone was available and with it being the day after (Saturday) only 19 of 30 people showed up and it ruined our whole damn event
I found the furniture online I wanted and called the store. They were so helpful and gave me all the discounts I had online. I placed my order the same day I called. Great service!!
They have a great selection of furniture. The salespeople are friendly and are able to make great deals on some excellent quality furniture.
They DELIVERED a DIRTY MATTRESS and box spring to my home and a couch that is defective. They have NOT PICKED UP the mattress and it has NOT been RESOLVED and it will be a MONTH on Oct 8th. The customer service from the Jackson store to the Guest customer Care store in Memphis has given me the run around since Sept 8th. They don't want come get there furniture, it's still there and I guess I will have to go to court just to have it removed.They claim they are working with me but clearly they are NOT. This is the worst experience and I would not wish it for anyone else.
My wife and I picked out a new sofa set that we fell in love with and a new kitchen table with benches as well. The table was the last one they had and I was informed since it was off the show room floor that I would have to pick it up myself. A little inconvenient since I did not own a truck and new in town so I didn't know anyone, but I found a way. The next day I went to pick up the table and chairs but the top of the table was all scratched up and the back of the benches (leather) were also pretty scratched up, I have no idea how over night the furniture got so dinged and scratched up. A week later our sofas arrived and we loved them! After the first week of owning the very expensive reclining sofa's the motor went out on one of them, making it a very expensive non reclining chair. After calling the customer support line and on the phone for over an hour explaining all the issues, hoping that I will not have to do this for a very long time again. Overall the people in the store were nice and helpful, We did see a nice king size bed there as well, but not sure if were are going to buy it. Owning the furniture for only a couple weeks and having many issues with them, if feels like cheap lawn furniture with stuffing and leather placed over them.
We will no longer be ordering from Ashley Furniture. This is our first and last experience to shop with this company. We purchased a dining set Memorial Day weekend and have yet to receive the items we are currently paying for. When we purchased the items at the end of May we were told they were on a short backorder but we would have everything by June. It is now July 21st and we are looking at an August 21 delivery that will more than likely not happen with the way things have been progressing. On top of this, we did receive one piece (our table) that had a manufacturing issue (there is a huge dip in the table, if we set a drink down on the side it will fall over because it is so uneven) so not only do we not have a bench to sit at the table, we can't even use the table sitting in our dining room. It's ridiculous to have items in the show room that are not available and to mislead customers into thinking they will be available within a short time. If we would have known that this item was not going to be in our home for 3 months we would have never purchased it. Nothing is more frustrating than paying for an item that is not here and not produced correctly. There are plenty of other furniture stores that we will be spending our money at in the future. 8/7/15 - I have been in contact with your guest care team since the first week of my purchase. I just received yet another call from them stating that the bench we ordered is probably discontinued. So now to update my terrible experience with your company.... I have now purchased a table (that I'm still waiting for an exchange on) and the matching bench that is no longer available.
It's hard to be positive when I had such a bad experience with the Vann drive location. Was told claim when take less than 2 weeks and as of today no communication from this store of any sort. Just letting the future customer know to watch out on how they conduct business with this store.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
