Ashley Store | Jackson, TN 38305

The customer service at the store location in Jackson was awesome. I had no issues and the lady was helpful. With my order, it was going to take longer, but everytime I had questions or needed an update, she was very quick to respond. The only issue I had was with my ottoman. It came on its own so I did not have to wait longer for my couch. However I had set the delivery up and it never came. The time was from 11-2. I did not hear anything until 4 that their truck had been broke down. I just wish there would have been better communication since I had asked off for work. Thankfully they were able ti deliver the next day.

Great people to work with. Let them know your budget and they will point you in all the right directions.

The sales person was helpful and knowledgable.

This was the absolute best furniture buying experience I’ve ever had. Wayne, our salesperson, was AMAZING! I will definitely be buying from them again!

Anthony did a great job helping us out while making our purchases. He was friendly and answered all of our questions without hesitation.

Shyun was amazing to help me find exactly what I was looking for. There was no pressure to buy. She’s very professional! Can’t wait for my living room furniture to get here!!!

Jarvis was a great salesman deserve employee of the week. And I left and came back because his customer service was outstanding !! All positive vibes. I hope I love my new bed and I hope it come on the date it’s scheduled just looking forward to a good nights rest on my new mattress

Amazing shopping experience, I apologize I had to amend my review, the shopping experience was great, but my delivery and how the store handled how my delivery experience was changed my mind.

Anthony was very helpful and allowed me the time and helped me with deciding on exactly what I wanted . He was very knowledgeable about all the furniture they had in the store. Thanks Anthony anytime you want to go fishing. LoL

The sales associate in the store was very friendly and when I told her what I wanted, she took me to the exact chair I was looking for— and I bought it within 5 minutes of entering the store! I was very satisfied with the service, the delivery, and I love my new recliner!

Had a great experience here! Jarvis was very accommodating and nice. It felt like I was talking to a friend. He wasn't pushy for me to make a decision and was great at explaining all my options. 10/10 would recommend 👌

Purchase two identical sofas on March 11 2024. One off the floor one had to be delivered from memphis. One off the floor was not given the correct cord for the power recline and headrests. Contacted my salesman and was told that the manager was putting the cord in the mail the next day. Today is June 11th 2024 still have not received the cord. No way to contact your stores directly. Furniture seems to be good furniture but customer service is no good at all! It's a shame when you spend over $3,000 on sofas and cannot get the parts to make them work correctly. Where I'm from your word is the most important thing you have. That being said purchase from them at your own risk, because their word isn't worth anything.

Wayne Gillaspie Was very helpful and friendly.. He came up to me when I first arrived and just told me what the specials were and were I could locate what I was looking for.. He didn’t follow us around and came back to help when I needed it!! He made the experience incredible!

Amelia was absolutely amazing to work with. Very patient with me. Awesome Experience.

Shyun was nice, efficient, and professional. She’s an asset to your organization.

Very nice store. Great associate! Shyun Hamlett showed me several available styles and then let me look on my own. I was looking for a recliner that fit me. I didn't want a big bulky one, and I wanted a recliner that I could handle easily when I felt like reclining. Mororized ones were too big for me, but I found that the "push button" Zero wall style of recliner was just right. David, my husband agreed that I had found a good size for me. I wanted a different color and she ordered it for me. It will be delivered soon! I'm very pleased and happy with options and pleasant service that I received at Ashley's in Jackson,TN.

It was great. Shyun made it quick and easy and even noticed a deal that I missed to make sure I was able to take advantage of it. She gave great suggestions, never came off as irritated but in fact quite easy going. She walked me through it all from the deal to the purchase to drop off options, everything. I purchased the 4 barstool set counter table in gray. Good quality and so far has not disappointed!

Sales person was friendly and not pushy. They answered all questions and was mist helpful

Sheila and the manager were incredibly friendly and helpful! Thanks!

Dave and Jarvis was very patient and helpful throughout the process.

Found a beautiful bedroom set, Anthony got us checked out quickly and set up a delivery date that was later so we have time to install carpet, he was very helpful!

Very professional, knew the potential product well, helpful and not overly aggressive

Amelia was great! Wanted a different colot that the couch came in. That color had been discontinued but she called to see if they still had any pieces in that color…they did. She made sure we knew that would delay the delivery by a couple of weeks. We were okay with that! Thanks Amelia!

I highly recommend this place they always help me find the right living room or bed set and they are very affordable

Great costumer service.

The customer service was great. There was no rushing in making my decisions and I felt comfortable asking questions when needed. Shyn Hamlett I Thank you for patience and your willingness to help make the best decision for me. Keep up the Great Work!

Great service!!

The representative was well knowledgeable about the product out for sales and was able to meet my desired furniture that will fit into my apartment.

Amelia was extremely helpful. She helped us with our purchase and was knowledgeable and friendly. It was a great experience.

Our sales professional, Amelia, was super sweet & helpful. Huge selection of beautiful, quality furniture. We went in knowing exactly what we wanted. It wasnt something that was regularly carried in stock. Amelia helped us get our order placed quickly & explained every detail to the fullest leaving us with no questions. Delivery date was estimated much earlier than we'd anticipated. Best experience we've ever had buying furniture! Highly recommend shopping here. We'll definitely be going back. 👍

My experience was great, I came in and didn’t have to wait on a sale an associate to help me. I told them what I was looking for and my price and they took me right to it. Great customer service!!

Found a medium prices dresser and chess that I liked. Javas was excellent by being patience and attentive without over croweding

My salesperson Mrs. Hamlet was attentive and very helpful with my purchase.

They helped me pick new chairs for my 30 year old oak table that I wanted to match. They said no way to match exactly that same wood pattern but they helped me choose the next best thing. It's gonna be gorgeous. Quick delivery to Union City scheduled too.

Great experience. Liked the sales and the way we were treated. Five stars!

Ashley furniture has got some really great deals. I dealt with Shoyn, I'm sure I botched the spelling of her name, nevertheless, she was great. Extremely patient and knowledgeable. She's one of the reasons that I made several purchases. I'll be going back in the near future. The couch I purchased is awesome.

We visited Ashley Store to shop for living room tables. Our sales lady promptly greeted us and assisted us. We purchased 3 beautiful items.

Love our table

My wife wanted new furniture, so we went to Ashley where we always shop for furniture. They were very helpful the manager and Amelia was very helpful and very patient with my way as he took her time choosing the right living room said she wanted everyone in the store was very polite and helpful. I would recommend Ashley to anyone who is looking to buy a good quality of furniture.

Table leg was missing and now we’re waiting on that to be delivered. Also, damage was made to the door trim while recliners were brought in.

Amelia is knowledgeable and patient. She listens. I trust her opinions.

Had a good experience with Ashley Furniture Store yesterday. Wonderful sale Person,

The staff was very helpful in us selecting the furniture we needed

Jarvis is the best!!

Shyun was amazing

We had a great sakes person He wasn't pushie. We had great service. The Manger was also great. All had a good sense of humor and were very willing to help us. The salesman was very personable. Will go back again when we need something else.

Good store with a nice selection! We were greeted warmly and no high pressure tactics.

Our salesperson Amelia was very friendly and knowledgeable.

(Translated by Google) Excellent service I would recommend them 100% (Original) Excelente atención los recomendaría al 100%

Had a great experience today at the Ashley furniture in Jackson Tn we came in on Wednesday of this week spoke with Shyun Hamlett she was awesome she showed us what we were looking for she went over all the details never felt like we was wasting her time We told her we would check somewhere else and would make a decision. So today we came back .... and made the sale with Ms Shyun she is a awesome sales person very knowledgeable Recommend her to everyone needing furniture 5 stars

Sales person was super helpful, we did buy. Ur delevery charge is totally out of line,which will prevent me from additional purchases. Local furniture stores delever for free 249 really. 100 or so would be acceptable. Won't pay this again,and don't remove old furniture . Bummer

Very helpful, Fast in and out. Great delivery

Shaun was great to help with all my questions and needs. She made the progress easy and pleasant.

Shyun was wonderful she knew exactly what I wanted she answered all my questions and it was a very smooth process absolutely 💯 great service

Online ordering made easy

Great experience. Wayne was so helpful and helped us find what we need quickly we were in and out with exactly what we needed in less than hour would defintely recommend!

This staff there was friendly and helpful

Jarvis Springfield is an amazing sales representative, he's was very informative and helpful, Jarvis made mattress shopping for simple and efficient, also the team works amazingly together to get the best deals possible!!!!

It was a wonderful experience

I had a awsome expierence. The folks was so helpful, and kind. I give 5 stars.

Every workplace person in the store are extremely nice and respectful of your personal space and they listen to what you are saying and get you what you ask for in a very timely and very kindly manner. My family and I had a good time. Great personality’s! I am a second time purchaser of bedroom suites and wouldn’t consider going anywhere else.

Shyun and our whole experience with Ashley was wonderful!

Ashley Furniture is the place to go for good quality furniture at pretty good prices. Great staff and sales team. We buy all our furniture from here and will continue to do so.

Jarvis was a great help in our shopping and purchasing process! We love shopping at Ashley’s!

Excellent customer service! The process was so quick and easy!

Very friendly and most helpful

Updating my commercial office and working with Ashley’s made it an easy experience. The staff was so helpful, kind, and understanding and went above and beyond to try to give me what I had pictured! Everything hasn’t been delivered yet, but I am so excited! Will update with pictures once everything is set up. 😊

In and out professional knowledgeable service. Went in and got the furniture I wanted on my terms and didn't even take an hour. Thanks Shyun Hamlett!!!😊

Great customer service! They helped me get what I needed in no time after going to 2 other stores & had me on my way💕 DEFINITELY RECOMMEND !

Very efficient and Amelia was very friendly.

I, just recently, visited my local Ashley Store, in Jackson, TN, and fell in love with the beautiful oval white coffee table, with an additional lower shelf and gorgeous cabrio-styled legs. I ordered it and received it in just a few days. It was delivered and placed in my living room, just where I needed it. I have received compliments right away. It is so pretty.

Walked in received excellent service. Found exactly what we wanted me. Salesman was very helpful. Look forward to doing more business with them.

Very friendly and straight to business my first time going and I will definitely be back

Very nice and I found what I was looking for. And they helped me order what I needed

Beautiful furniture for your whole home and wonderful customer service

Shyun is great to deal with.

Shyan was the girl that waited on us. She was very professional, very knowledgeable. We had a positive experience and like the policies that Ashley furniture has. We are allowed to try out our purchase (a mattress)for 30 days and then can return it or exchange it. But probably I won't need to

I was so pleased with Jarvis and the staff at Ashley. They were very helpful and personable. They took great care of our family. I will be back! Thank you, Tabbi Callahan

It was a wonderful experience. We were met immediately as we walked in the door. The customer service listened to what we wanted and took us to exactly what we wanted. They were very patient and took their time making the sales. Thank you, Ashley Furniture - Jackson, TN!!!

Good experience overall, friendly staff, prices good, excited to get our furniture in and set up.

Very pleasant

Great experience picking out and deciding what to get salesman explained everything and did a great job.

My salesman was William and he ordered what I wanted

“Title: Beware of Ashley Furniture - Terrible Experience! Review: My wife and I had an utterly horrendous experience with Ashley Furniture. We invested a significant amount of money to furnish our new home, only to face a cascade of errors and negligence. The delivery process was a nightmare - the drivers seemed clueless and the orders repeatedly incorrect. To add insult to injury, they damaged our kitchen table and shrugged it off with a nonchalant "oh well..." attitude. What's even more frustrating is that we, the customers, had to initiate every call to rectify their mistakes, while the salesperson conveniently washed their hands of any responsibility. When I expressed my disappointment, their response was essentially, tough luck, no refunds. So now, not only are we stuck with their shoddy furniture, but we're also burdened with fixing their mess. Save yourself the headache and avoid Ashley Furniture at all costs! 😡😡😡”

Very large store with huge selection. We went in this time for a new bed frame. Sales lady was very helpful without being pushy. The bed we found ended up being even cheaper online so we made the order and they will be delivering.

Ask for Sheila, she was fantastic to work with!

Nice people and very curious I only went to browse but ended up with a br set for a good deal

Wayne was supper nice and I would definitely recommend him to friends and family for any of there needs.

They said I would receive a call to schedule my delivery a day prior. No call . The day of the delivery I call them they said it would be delivered before 4pm. I stay home all day, 4 pm rolls around no one shows up and no one calls! I call them back and they said I wasn’t even on their route schedule! Next delivery availability is in 5 day! I wish I would have known before throwing away my dining table! Now I won’t have a table for a week!

Highly recommend very friendly staff and nice products for the pricing 🙏🤝

Great experience. My sales person was really nice. And she did all she could to help me. Very patient. Felt like family

The store empowered very helpful, and knew what they were talking about. We asked to see living room suites that were leather with power recline and she helped steer us in the right direction. Great experience!

It was great and the people were very helpful

No pressure sales persons. Great store.

Anthony Foster was amazing. He provided us with all the information needed to make the perfect purchase but yet he was not too pushy!! We will definitely be back for all of our furniture needs. Great experience. You definitely have a gem in Anthony.

Been a loyal customer for many years

Great experience working with the staff at the Jackson store

Shawn was and is always amazing with her customer service!

We liked Anthony! Easy to work with!

A sales rep welcomed us within a minute of us walking in. And took time to find out what we were looking for. He helped us find what we wanted within 20 minutes! We had just left another furniture store where no one asked if we needed help during the 20 minutes we were looking there!

Was a nice visit. Wasn’t pleased with the 269.00 delivery charge

Warren Gillespie was thorough and very timely and personable. It went smoothly. I truly appreciate him and his great people skills. Recommend everyone to go in and ask for him personally.🤗

Nice selection, reasonable prices, but nothing is actually in stock. I needed a recliner today and the best they could do was a week from now.

Sales person Wayne Gillaspie was helpful, knowledgeable, and a pleasure to chat with.

Sales person very helpful, knowledgeable, and polite. Details concerning order, delivery, and assembly explained in detail. The next time I shop at Ashley's, I will ask for Anthony F.

Nice store and lots of merchandise local so no waiting 3 months for delivery.

Nice store, just don't go there for serta mattress.google say's they do was there yesterday 1-7-24 sales person said they don't carry serta

Wayne was very helpful, not pushy and even got us a discount.

It took a while but eventually got the order submitted for a replacement item covered under the protection plan. Then Scheduled the delivery date. Then, less than a week before the delivery date, received another message to schedule the delivery date. I asked about what happened to the first delivery date, and Ashley said it was canceled. I then schedule the delivery date, and I'm Then told there is no record of that delivery date being scheduled and I'm told Ashley is just guessing at whether the item will be in the warehouse at time of delivery. I'm not happy about it. But the people at the Jackson store are nice and easy to work with.

I have made many purchases from Ashley for more than 20 years. I have never had a bad experience. From the living room, bedroom, kitchen, and more! I have had my bedroom furniture from Ashley’s for more than 20 years! I just purchased a new living room set. The deliveries have always been timely, I anticipate the same for this one. They employees are always very friendly and knowledgeable. Cassandra Lee was very friendly and was a tremendous help! Additionally, financing has never been easier and the no interest offers are excellent.

We were helped from the moment we walked in. Weren’t bothered but someone was always available if needed. Bought a beautiful kitchen /dinning table.

Amelia Campbell was the greatest. After telling her what I needed she quickly showed me three items. She wasn’t pushy and she was able to give me a breakdown on each. Very sweet young lady making the visit very pleasant. I need a few more items and I will look for Amelia. Thanks

After visiting every furniture store in 3 surrounding towns I returned to Ashley’s in Jackson to purchase my new sectional. Sales representative Shyun Hamlett was genuinely caring, kind and professional. She listened to my wish specifications of size, fabric and needs. She helped me configure the perfect module. Size perfect, color perfect and soft plush fabric perfect. I’m very happy that she greeted me the first time and I am extremely pleased that she was there when I returned. Ms Hamlett and her professionalism and keen eye to details made my decision to purchase an easy one. Big thank you Ms Hamlett.

Had a great shopping experience with a really nice professional salesman. He made us feel very comfortable and answered all our questions.

Shyun was very helpful and professional. My experience with Awesome

Super friendly staff!! Especially Caleb, Cassandra and Mr.Dave!! They went above and beyond to get me the best deal for my budget!! They have a beautiful showroom as well!! I’ll definitely be back and am sure to recommend their store to my friends and family!!

Every person we dealt with was kind and had excellent information about each piece we were considering.

No pressure experience on this purchase. Shyun was very helpful.

Great service with William!

Not such a great experience! We were greeted immediately when we walked in the door, the sales person took about a Few minutes with us showing us items we were interested in, And from there we were kind of put to the side, as other customers were coming in we were asked to hold a few moments. A few moments turned into 45 minutes of waiting at this point I was fully frustrated, and proceeded to Leave, but my husband was still willing to do business here a manager, came over offered to service us, the best of her ability she Apologized for our wait. But I saw how our rep service at least two others as they were running back-and-forth and never acknowledged us I guess to close their sales But all sales are important, especially mine, so as we left purchasing nothing, I felt Discarded as a customer, anyway a couple of miles up the street Found the exact same items, made our purchase that evening and had our delivery scheduled for the next day left feeling satisfied and appreciated as a customer.

As soon as we entered the store we were greeted and assisted by two employees. We came in for an item online but ended up getting a sofa that we loved more so happy we came in. Cassandra was great help and knowledgeable with great suggestions. Her manager Amelia was also great with assisting to make the process as smooth as possible!

Love my furniture pieces, delivery guys were great and professional and fast!

Delivery came the 2nd delivery date. Delivery team set up furniture nicely and were very professional.

We went into the store on a Sunday afternoon, looking for living room furniture. After looking at several different pieces that we liked, we made a decision to get the sectional that had four built-in recliners. The sales lady put together a price, and we decided we was going to finance it. after she described our financing options, we decided to go with three years no interest with a 20% discount. She filled out the paperwork by asking a few questions and the financing was approved in about five minutes. We signed the paperwork and the furniture was delivered to our home in three days. Buying furniture has never been so easy in the past. We need to buy more furniture for our house, and Ashley furniture will be our go to furniture store.

Amelia is fantastic! Let her help you with all your furniture needs.

Very helpful and courteous employees

Very good customer service

I liked the fact that I talked to a person until I finished my purchase. He gave me his number in case I had any questions later.

I would’ve loved to finish my purchase with William but he was very busy but instead got someone who was trying to be pushy and forceful about a damn warranty after 15x saying no. My wife and I almost got up and left

Had what we were looking for and a wide selection to choose from. Very friendly and helpful and gave us time to decide on our purchases.

was very helpful and did not just rush through the sale. My entire family has shopped at Ashley for years, and not once have we been disappointed with the quality people they hire nor the product(s) they sell. This young man is a keeper, and I look forward to seeing him continue to grow and prosper with this company. We will be back!

Service was great!

Bought recliner & swivel chair. Delivery appt was a no show, no call. Waited around for hours for nothing. Drove 1.5 hrs & picked up from store myself. Was promised a refund of delivery fees but still haven’t received.

The customer service at this store was Great ! They were ready to help me find exactly what I wanted, and the price was affordable. The delivery took a little longer than I wish, but the delivery guys were great! Thank you Ashley’s !!!

They put furniture in apartment

Very generous people and the help was great! They explained everything to me very well

Very helpful. I will tell my friends.i will be back

William Ing was very helpful in my purchases. All of the staff was friendly also.

Salesman was professional and knowledgeable.

Service was excellent during the purchase of the couch. The date of delivery met my needs. However, when it arrived at my house, and the delivery men prepared to unload the couch, it was not what I purchased.

Excellent service and attention to the needs we expressed; patiently answered all our questions and helped us select furniture items that we feel great about.

This was the most helpful and pleasant shopping experience I have ever had. Kudos to Amelia at Jackson store. She was helpful, very friendly and knowledgeable and quick.

Professional Courteous Helpful I will be back! Thank you!

Great deal friendly service!

Wayne was very helpful and very knowledgeable. Thank you Wayne for being so patient

FANTASTIC. Best service and best delivery. I absolutely LOVE my set! Thank you!!!

The sales person, William Ing was very helpful again with us take care of us, and make sure that everything we were looking for he was able to find outstanding salesman. Outstanding store always clean, always very professional, and very helpful and would recommend the store and William to all my friends and family

salesman was great, price was great, supposed to be delivered in 6 days for 250 dollars. 10 days later no furniture yet!!! what a rip off. probably last purchase from here because of delivery. I would've picked it up myself if I knew it would be this long.

They were extremely helpful with the purchase of a new mattress. Based on their customer service alone, it’s definitely worth going there. We pretty much knew what we wanted however we were shown similar options which was extremely helpful because we found something we liked better than what we had in mind. I can see why the lady who helped us was promoted to be assistant manager.

We needed a basic kitchen table set. We were out and decided to make our first stop, Ashley. We were greeted by Anthony Foster. He introduced himself and asked how he could help us. He invited us to move through the store because items were scattered in all different locations. We looked and he let us shop, but he was always available, almost like magic, if we had a question. We eventually settled on a table with 6 chairs. Price was within our budget and now we are awaiting delivery with "whiteglove" service. Delivery time was very reasonable. Thank you, Anthony Foster.

The salesman was very helpful and pleasant

The furniture choices were so many. I knew that I wanted a sofa and recliner and William showed me several different styles and I fell in love with one that I chose. It has so many features that will help me as I have difficulty with my legs swelling and they elevate that will help with that. I am just so pleased with my selection and William was very helpful and nice.

Great service

Shyua Hamlett was very courteous , pleasant and was very professional. She answered our questions and fulfill our needs. Also the store manager was very helpful, courteous and professional as well.

The sales person was rude and acted like we didn’t know what we were talking about. We went to check out with our clearance item, same sales person said you want to buy a chair. It took 12 sheets of paper to purchase a $29 chair. She took a picture of the chair with her phone- not sure why. She never smiled or said thank you for shopping with us.

Was very quick and understood what I wanted.

Very knowledgeable salesman

our salesman was very knowledgeable and helpful. Thank you.

Amelia was the best. She was near if we had questions and not too close to be uncomfortable for us!

The lady greeted herself and asked to assist me and I told her what I was looking for and she got me on the right path and got me a discount. Best experience I’ve ever had. Thank you

Nice and very polite and not trying to force us to buy stuff we didn't want or need .

Great 👍

Service was wonderful.

We were looking for a specific chair for my husband and although Ashley didn't have that one in stock the sales associate was able to show us another model that fit the bill. We were treated very well; the staff was courteous and helped us get a good deal on that chair. We won't hesitate to shop the Ashley store in Jackson, TN for any future furniture needs!

Great customer care and overall experience! Everyone is so friendly, every visit. Today Jarvis and Anthony went above and beyond to take care of us! Highly recommend for furniture needs.

Wayne G. was patient and did an excellent job answering all of our questions and assisting us when needed. He has excellent customer service skills and is an asset to Ashley Furniture.

Amelia was friendly, patient, helpful, and knowledgeable. I decided to purchase more items because of my conversations with her.

Large selection, wasn’t pressured or hovered over while we were looking. Great experience.

Return policy was main reason for trying out this brand of mattress called after purchase to be told that that was not true

(Translated by Google) Very friendly and efficient staff, excellent service!!! (Original) Personal muy amable y eficiente, excelente atención!!!

I would give them no stars. Bought a lift chair - less than 1 year old. It quit working. It will take 3 days just for someone to call back. HORRIBLE SERVICE!

Great buying experience. No pressure from Wayne the salesman. He was courteous, very informative, and personable. We felt the value of our purchase was excellent in that we had shopped for a similar item at other furniture stores. I highly recommend Ashley’s in the Columns at Jackson TN and be sure to ask for Wayne.

Had a great experience. The salesman, Wayne, was knowledgeable and very helpful and polite.

Courteous & helpful salesman, Wayne you rock! Quality furnishings & bedding for all taste & styles.

Excellent

Excellent service. William was very helpful. He was respectful and allowed us plenty of freedom to explore the showroom. He checked in periodically to answer questions and give information about the current promotions. Will shop here again.

Amelia Campbell was the best I was very impressed with her service Thanks Amelia

Our sales representative was very helpful and nice.

We bought a mattress and adjustable frame, Wayne was a great salesman, gave us plenty of time to make the right decision for us. Thanks for all your help

Like to have never received my furniture. They canceled every week for almost 2 months. They still haven’t brought my chair that matches the couch. The night stands delivered smelled like petroleum and I’m praying that will disappear or they will have to go back. The delivery guys were excellent and fast. They showed they had my furniture in stock in computer yet when it came to a delivery time they would cancel for unavailability. It was extremely frustrating dealing with a franchise and corporate the just does whatever.

Good prices and Williams was great !

Great

Awesome service!!!!

Jarvis was super helpful!

Good Service Fair Pricing and demonstrated professionalism. Anthony Foster did a great job explaining all the features and benefits. If you need a new Mattress this is the place to go.

We had a great experience, picked what we wanted and buying it was very smooth. Our sales person was awesome. I recommend it to anybody looking for new furniture. My whole house is Ashley furniture

Amelia, was amazing…. She did a wonderful job helping us get our new mattress and adjustable base. She was very helpful and knowledgeable

Absolutely great customer service!!Took time to answer all out questions and view all our opposition that we were looking for in a mattress. Wonderful setup and store.

Sale person was very helpful and explained all options for my purchase

Anthony was the best. I would send everybody to him if I could. He made my shopping experience very enjoyable.

Great personal attraction! Great job Wayne! Matched prices! Talked it out! Happy customer! Hope delivery is as great,fingers crossed:-)

Lovely! Very nice and polite

Amelia in Jackson, TN is AMAZING! She was knowledgeable and listened to what I was looking for!

Very nice store, furniture and employee's. But shipping is a joke, you better be ready for a healthy add on to get it shipped from Memphis or go get it your self. Why shop in Jackson when you have to go to Memphis anyway to get it?

We had a great salesman. He helped us so much. Ashley’s has beautiful and good quality furniture. I would recommend Ashley’s Furniture to anyone.

My salesman was very patient & kind. He helped me find exactly what I wanted at a price I could afford. Everyone was awesome! I'll go back for sure 😊

Amelia helped us get exactly what we needed! Knowledgeable, friendly, and passionate about my needs. So glad she helped us!

Great service

Amelia the sales rep was very friendly and helpful, I told her what I wanted in a sofa and she showed me exactly what I was looking for.

Sales lady was awesome, she worked hard and patience to get the best deal for me. Awesome job Amelia

Anthony was very helpful , as was the young gentleman working with him, he took the trouble to move the sectional around till we decided what pieces would work in our room

The sales person (Wayne) was very kind, personable and professional

Purchased a sectional from the local store in Jackson. Paid extra and lost out on the sale they were having to have the chaise changed to the opposite side of the sectional. Which is what I needed. When it arrived the sectional arrived like it was in the store and not the special order I had put in. I have been calling customer service and the jackson store every week since the delivery and we are almost 2 months later and it still has not been corrected/ changed out. The jackson sales manager keeps being short and saying she will take care of but still nothing.

Good service and home delivery.

I would really like to thank Ashley Furniture Store for their time and patience on my visit to find me a recliner. Service was excellent and the people were really great, if u want to find some good furniture at a great price. Go to Ashley Furniture Store

Our sales Lady was outstanding l. She was very helpful and knew about her product. We will go there again.

The customer service was outstanding!!!

Great Service with nice attitude.

Very helpful, showed lots of options for current purchases-was like a kid in a candy store

Jarvis was wonderful

Very friendly and very helpful! We were greater within moments of entering the store, which was so nice! Our sales person wasn't pushy but answered all our questions. We were very impressed and will be coming back. Thank you for a wonderful experience.

No thanks

Customer service was great. But, was not real happy on a return item that was broken and had to bring back.

Worst experience ever, they say they offer progressive leasing, my husband and I got approved through progressive, we pick out our merchandise etc but when it was time to do the paperwork for Ashley NOBODY knew what to do. It’s was a very frustrating experience and they may need to stop offering it on train their employees on how to go into the system and get everything straightened out. We drove an hour away for 3 days to end up with NO MERCHANDISE

2nd Update: clearly the owner wrote to call so they look as if they’re handling the bad customer service. I’ve sent three text messages and over 48 hours late still not respond. Update: due to response from the “owner”, I sent a text with all the information 5 hours ago. I have yet to hear from anyone. Will continue to update when I hear from them! Salesperson did not give all the details on 3 piece table that was purchased. When we found out we called and stated we did want the items. We tried to talk to the store manager who would not call us back. The assistant manager Anthony couldn’t help us. We canceled a large order and asked for the refund. They have yet to issue the refund or communicate with us. A bank charge back will need to be done on furniture that was cancelled. It’s a shame they will not try to work the issues out with the customer. Trust me they’re all sweet until they get your money after that your a nobody! Be happy to share the text messages from the salesperson who lied more than once.

Amelia was great! Knowledgeable, kind, courteous, and very professional. Great buying experience.

Have not received order 2 months waiting

Great in store customer service

Very nice furniture shopping experience.

I highly recommend you go here

Cortney was excellent and very patient with us!

Sean was very nice and helpful. She didn’t seem in a rush. Great service!! I was happy leaving and got more than I came for. Thank you!

Shon was great made us feel at home gave me a good discount the chair is just beautiful we love it and the furniture was beautiful we loved itlovedl

I have waited more than 3wks for an exchange and a replacement for defective product.

Great experience, good customer service with Jarvis, knowledgeable about the product that I wanted, and asked questions to ensure I was satisfied. Great place to shop and friendly staff that greet you at the door.

We were looking for new mattresses. Amelia was very helpful and patient. I would recommend this place.

My husband and I walked in the store and Amelia (that may not be spelled right) asked if she could help us, I told her exactly what I was looking for, which was a full size bed with storage for my son and she took me to 4 different one and then there was a twin bed with storage that was exactly what my son wanted right next to the full size ones, I asked her if it came in full and she looked it up for me verified it did, she gave us all the info we needed and I believe we were in and out of the store in 30 minutes and my son will have the exactly bed he wants delivered soon. Thank you so much. It means alot when people truly care. She was so sweet and had a smile the whole time.

Amelia is the best sales representative. She spends time and energy making sure you’re purchasing the style and quality you expect. She takes time to make sure you get the best price and product.

Our salesman was very knowledgeable, he wasn't pushy. He allowed us room to look around and made the purchase a smooth process. I give Wayne a 5 stars for customer service.

My sales person was Amelia. She was so thoughtful and very helpful. She knows how to decorate by putting colors together. I walked into your store and the more I looked the more confused I got. I had no idea what exactly I was looking for. But when Amelia approached me she asked a couple of questions and off we went on a shopping adventure. She made it so simple and I trusted her opinion. She totally put together my rug, beautiful accent chair and the pillows. She helped me decide with my end tables. I left feeling so thankful I meet her. It ended being a perfect day !!! A Very Satisfied Customer, Tammy H Chapman

Very patient with our slow decisions. Good experience

It went perfect thanks alot....I'll return DEFINITELY

Jarvis was very helpful and patient. We found just what we needed.

Friendly & knowable associates.

Very friendly and helpful

Shayn was very helpful and had lots of ideas. She was also very knowledgeable and patient. Will definitely be back to see her as I decorate my new home.

Excellent service and great price. Wayne did superior customer service. He made sure I found what I was searching for.

Jarvis was incredibly helpful and courteous.

The employee I spoke with, Austin, was extremely kind and professional. Overall the entire experience was super quick and easy!!

I have had the worst experience with Ashley’s furniture will not buy from there ever again!!

Great professional & personal service!!! I'll be back!!!

Great selection, great sales person

The salesman that worked with me was very knowledgeable and friendly and a pleasure to work with. The next time that I go, and I will, to purchase something else i will definitely ask for Wayne.

Very friendly and knowledgeable staff.

When I came in, I was greeted warmly and with a smile by Jarvis. I was on my walker and he offered to push me around in the wheelchair they had near the front door!! Very considerate and impressive!! I was looking for a new lift recliner and he took me to look at those in two different places in the store. I tried out several and Jarvis was very patient with me and my questions. I found one I liked s lot and then got all the info on it and a picture on my phone to send to my daughters. Then I thanked him and told him that I needed to check out a couple of other places and would get back to him. He took me back to the front door where I got my walker and did just that. There was no pressure at all to buy then. After checking other local stores and not finding anything else that I liked, I returned to. Ashley and asked for Jarvis and completed my purchase. They also price-matched the Ashley on-line store’s price for the same one in a different color which saved more than the amount of their extended protection plan!! I found this to be the best shopping experience I’ve had in many years!! Check it out for yourself!

Dixie was absolutely phenomenal! Thank you so much for helping me pick out my couch.

Anthony was soooooo helpful, he was so nice and patience with us! He's a very good salesman! The best we ever seen!

Very friendly and helpful!

Great experience...Rashad was extremely helpful and knowledgeable about the purchase that I made.

Loved the store and how nice everyone is. If you decide to come in I recommend you ask for sales rep Yoandy. He super nice and helpful.

Love my Ashley experience! Thank you Amelia for helping me with exactly what I wanted. You're a jewel. Ask for Amelia, you can't go wrong.

soon as i got in the bed. bed broke

I am very pleased so far I was able to order my furniture with Amelia and she price matched so I didn’t have to run all over to find what I knew I wanted.

We'll be back. Good selection. Good pricing. Good customer service. Delivery rates need to be "free" for what you pay for the furniture!

We had a great experience with Devlin. He was nice, courteous, and informative. He answered all of our questions and was very professional.

Low/no pressure shopping experience. Found what we wanted at a good price. Easy transaction and salesperson was very attentive to our needs.

I the representative was very knowledgeable and very atte ntive to your likes and dislike was.

Andrew Foster was a joy to work with Very informative of products in the store.

My experience is great and the person who took care of me was very nice and super knowledgeable and she knew exactly what I was looking for. I highly recommend Ashley furniture..

I was very satisfied with the results and my treatment

My salesman Shyun was awesome. She was thorough and patient.

When you go to Ashley's ya gotta see Devlin Chapman, he was great. My wife and I bought several items and we are so excited to get them delivered. We are definitely going back to get more furniture for the living room and bedroom.

Sales lady was very nice and very helpful. Not pushy at all. Very pleased with the transaction.

Anthony did a great job of making sure our needs were met. Thanks for your help in this process.

Customer service was GREAT I prayed that I would find what I was looking for and the third item was exactly what I wanted! IM EXCITED TO GET IT DELIVERED!

Our sales lady Amelia was great

The Manger was so nice and helpful.

Sade Black is very nice and helpful. What I did not like is I had to finance one thing for 6 months and the other I could do for 36 months to get a discount. Bought a mattress but had to buy a $300 mattress cover so I would not loss the 10 year warranty on mattress. There is ALOT of delivery and warranties fees. If you pick up and put together they will not stand by their products and warranties will be denied. Have not received anything hopefully everything will go smoothly.

Our visit was just great, we went in looking for a storage bench, ended up with two. The young lady Sam was great also.

I bought a new living room suit it was delivered a few days later the guys damaged the couch moving it in and now they don't want to fix what they messed up it's just been one lie after another with these people they have no problem taking your money but they won't fix there Mistakes so shop here if you want but just know they don't stand behind what they tell you I'll never make the mistake of stepping in there store again but if you like wasting money it's a great place to do it.

Sam helped us and she was amazing!

Impulse shopping tonight and enjoyed our visit. Knowledgable staff

Friendliness, helpful and experienced.

Andrew listened to what we were saying, he showed us different option, and did not high pressure us. He was a very good salesman.

Rep was Great!!!!

Because they say you have 30 days but they tell you after you buy something they say once you get it in your house it's yours... the recliners we bought are the most uncomfortable recliners and we found the same recliners at another store cheaper price we will never buy anything from them... they asked if they could do anything to make it right I said take the recliners back or exchange the recliners and they said no they don't have a return policy I will never for any reason buy anything from Ashley again...

Great sale people. Very accommodating to me and my Service Dog.

The associate was very helpful, pleasant, and knowledgeable which made our selection and purchase a breeze.

Very nice store and decent selection of furniture.

Had a great visit, everyone was very nice and helpful.

Just purchased a sectional couch today and the sales staff and manager were extremely helpful & courteous! Looked at several options & she spent the time with my wife working us up quotes and trying to get us the best deal possible. The manager even came over a few times to see if we needed help and make sure we were pleased with everything. Very satisfied customer & would recommend Ashley Furniture in Jackson to anyone!

People super nice, beautiful furniture...great prices. Went here first then 3 other places and then came back. They had what we wanted and worked with us..😊

Anthony was a great help with all of our purchases. We first saw Brandon, but he was out sick so Anthony was very knowledgeable and worked everything out for us!

Hank Socks was wonderful to work with. He made my shopping experience enjoyable.

Excellent service!!

Worker listened to our needs and found what we needed.

Could not get waited on or any help so I will spend my money elsewhere

Sade was awesome. I’m very excited to get my new furniture into my new home. I’m very satisfied with the price and quality of the items that I purchased. Would recommend Ashley Furniture to my friends.

Visit to the store was pleasant. Our recliners had torn up and they had all the information needed on our warranty. They were replaced at no charge. Delivered today. Thanks Ashley!!!!

I was shopping for new sofa, love seat and recliner. My sales associate was Quadale. He was great. I appreciated that he didn't follow me around. When I had questions and found pieces that I liked he was very helpful, knowledgeable and courteous! I purchased 3 pieces and it was a very good experience!

Had a wonderful shopping experience with Home Furnishing Specialist Shyun Hamlett at Ashley. She was very patient with us, showed us everything we wanted to see. No pressure. Beautiful furniture selections, staged very nicely. There's something for everyone and every price range.

We walked in & the first couch we saw was the one we wanted. A sales rep, named Amelia, walked over & immediately helped us by answering questions we had. She was a god send. Since we were paying in full, the checkout process was so quick & easy. Thank you Amelia for helping us!! You were great!!

Had a great experience. I would recommend everyone to go buy their furniture from Ashley. Service was impeccable. Love the ambiance.

Awesome service. Victoria went out of her way to find us what we wanted at the price we wanted to pay.

Hank our salesman was excellent. He was friendly and took the time to tell ad show us everything He checked the warehouse and told us it was in stock and would be delivered on December 16 but on the 14 was notified that delivery was cancelled because it was not in the warehouse and rescheduled for the 23rd. It was then changed to the 26th due to road conditions, which I understand. But thinking it was to be delivered on the 16th we sold our table and chairs. This meant we DID NOT have one for Christmas dinner! The delivery men done a good job but the table was incomplete as the shelf was not with our order! Now it will delivered in 7-10 days! There has to be a better way of knowing if it is going to be delivered when told it would be. We purchased in December 6th!

Mrs. Shaun Hamlett was very professional and such a beautiful lady. I enjoyed doing business with her.

Brandon was a pleasure to work with. He gave us our time to look and decide but was close to answer any questions we had. Pricing compared to other local stores we visited was great as well.

Anthony Foster was a joy to work with!! He was so friendly and attentive. He's a real salesman without being all salesy ya know? He made my wife laugh and didn't use any high pressure tactics. He was cool and I know my wife loved his red hair! We completely went in on a whim and left after we bought a couch. Anthony earned his commission today and it won't be the last one either!

Great service

Great sales rep, and manager was nice too. Can’t wait to get our furniture delivered.

No hassle sale. Brandon was pleasant and professional.

Brandon Williams did a great job- no high pressure and very helpful!!

Salesman, Wayne Gillaspie, took a lot of his time and really worked hard to get us what we wanted!!!! Great salesmanship!!

Bought a couch and love seat 11/26, paid in full. I was told delivery would be 11/30. No one showed, called the store was told delivery was for 12/23. After talking to the manager was told it would be 12/10 at the very latest. Just got the text of delivery for 12/16. Never again will we purchase anything from this company. I have been giving the run around on deliveries and empty promises to “make things right”.

Shyun was so helpful! She was knowledgeable and went above and beyond to answer all our questions. We are so excited to get our new bedroom suite and den furniture!

Very good selection and great customer service!

Horrible!! You delivered replacement parts for brand new damaged furniture to the wrong location. Actually was just left at the wrong location. Luckily the people knew me and brought the boxes to my house. I paid for delivery and set up of all of my new furniture. The new drawers have to be installed.

The sales lady, Shyun Hamlett, was extremely professional but obviously a people person. She went the extra mile to ensure we were pleased with our purchase.

Brandon was very helpful. He worked with me to find the right product within my budget!

I purchased a table for my mother on 09/05/2022. After NUMEROUS delays we finally got the text message to schedule delivery (Saturday before Thanksgiving). In preparing for delivery, we were to have the area the table was going to be placed cleared out so my mother sold her table to a neighbor in preparation. She waited around all day and then there was another generated text that was saying to schedule delivery. I called and advised we had already scheduled delivery and that it was to be delivered that day. The person on the phone advised, no, it would not be delivered until 12/03/2022 now. I advised what is my mother going to do with Thanksgiving on Thursday and she no longer has a table. Nothing was done regarding this so again it was scheduled for delivery the Saturday after Thanksgiving. My mother waited all day and they never showed again. This has been a terrible experience. I have spent so much time on the phone trying to deal with this. What was to be a gift to my mother was a complete disaster. Left 2 messages for the store manager Gail and never heard back. The customer service is terrible. You would think with all the issues and delays we were experiencing somebody would have taken this under their wing to have it resolved. NOPE! We have received a call today that it will be delivered (11/29/2022). Praying that this is the time, otherwise, I will ask for a refund and spend my hard earned money elsewhere. Mentioning when I placed the order the salesperson was having side bar conversations with another salesperson about how many deals he had that day. And advised he was not making hardly anything off of me, etc. I could go on and on but this has been an extremely terrible experience. Update: I was contact by someone from Ashley. Basically just apologized and removed delivery fee. Was never delivered on 11/29 as noted above. Was scheduled for 12/3. Was never delivered that day either after my mother waited for delivery all day again. Is now scheduled for 12/6. I would have gone elsewhere but my mother wants the table. Sent email to contact person and she again apologized and advised it is scheduled on 12/6. I have lost track of how many times this has been delayed. Unacceptable!

Courtesy Profesional... took the time to understand what I wanted... and made sure thats what I got

Friendly staff, willing to answer questions. Did not pressure me into buying something I didn't want. Good variety of merchandise to choose from.

Sade did a great job of finding the pieces we were looking for in our process range. Their price match policy made the sale. Looking forward to receiving our furniture.

What a wonderful shopping experience! We had the best sales associate, Sade. She was a delight to work with and never once did we feel pressured. Prices were great, too. She definitely has a passion to work with others and is an asset to the Ashley Furniture family.

Very good, very polite people and very knowledgeable

Brandon was our salesperson he was very knowledgeable and professional in meeting our needs. His help was greatly appreciated

excellent customer service

My salesman, Chuck, was wonderful! I found exactly what I was looking for and the process was very smooth.

Friendly and knowledgeable

Shadi is wonderful. She listens and suggests answers. Ask for her for your shopping trip to Ashley Furniture in Jackson.

Loved the sales man. He was friendly helpful and I really enjoyed his service

Awesome Black Friday sales before Black Friday. We Strolled in Ashley not looking to buy after visiting Best Buy updating computers for business.. Needed a desk and wow awesome deals on everything 25% plus new customer discounts. sectionals etc awesome quality at Big Lot prices . Sale lasts thru this weekend.. We live in Union City and after getting home late . Going back again today

Buying furniture can be a stressful process. We had already been to several stores with no luck so when we walked into Ashley(our last stop of the day) we didn't have the highest of hopes. That all changed with the help of Amelia. She really listened to what we wanted and helped us find the perfect piece with a great promotional rate! She couldn't have been any nicer or more helpful. 10/10 would recommend. Thanks Ashley and especially Amelia for turning our day around!

Excellent service Mrs. Shaun Knowledge and research of items was fast acting. Will use her services again..

It took 4 weeks to get my bed but i should had got it with a week.thanks to Shu for for allowing me to call her with any question i give her 5 star .she in the Jaskson store.

Sales associates were very available yet not pushy. Sales worked with manager to get us a great deal. Delivery services very accommodating. Overall, great value for great product.

Experience was great. Only reason I didn't give 5 stars less than a week ago the same item I purchased was 40% off and the best discount they could give me was 25%

Shaun was very nice and helpful. She was amazing and patient with us.

It cost more purchasing at the store.

Mr. Socks is the freaking best . He is very very patient , he answer EVERY question you have . He does not guilty you into buying anything . Omg when I come back I will only work with him . He deserve a HUGH raise and more . When you go in ask for Mr. Socks and tell him Tree sent you and watch the amazing service you get . Thank you Mr. Socks !

Amelia was very helpful and friendly!

Employee showed me several sectional sofa's, not pushy at all. When I found what I was looking for I was very pleased. The gentleman who delivered were polite & took all trash with them. I'm loving my new sofa! Thank you so very much!

Got chased around by sales lady, couldn't browse and talk with my family. Too pushy

Sales staff was very helpful and knowledgeable . They made our purchase and delivery set up easy.

We came into the store and were met with a sales person. She introduced herself and then let us look by ourselves. I liked this because I do not like someone staying with you. We picked out three end tables and five table decor choices. We were given a GREAT DEAL. We left very happy. We will be receiving our furniture at the end of the month. We had a great experience. We have done a lot of business with Ashley. ——-Mike and Karrie Pickard

Amelia helped us out so much and made the process fun and exciting! She went above and beyond!

Upon delivery one of my nightstands that was in a box had a broken and had a chipped marble top nightstand. The delivery guys did not damage my order because it was still boxed when they arrived upon delivery. The delivery guys were very nice and and immediately called the office to report the damaged nightstand. I was only able to keep one of them and was told by the lady at the office that the company would replace my other nightstand and have it shipped out right away! I ordered my furniture on Tuesday Sept 27. Today is Thursday Sept 29. I would like to expect it to be delivered in the next two days please! Very displeased that now I must wait on a partial order to be completed!

Easy transaction.

Teresa is wonderful and patient. Love our new living room We will be back!

Took a few months for delivery but overall good experience with sales and delivery.

Furniture is beautiful but 8 months to get it 😳 We will be going somewhere else next time.

Very friendly and helpful.Ashley takes pride in her work and explaining all the details. She was helpful in all ways.

The best place in town on Prices and very nince

Great service!

We had a very Good experience. Shyun took very good care of us. Most professional.

Went with a much better option than we were looking at

Amelia is always a great help and has great customer service. She is a pleasure to work with.

Victoria was perfect in our purchase experience

A pleasant experience with an awesome salesperson she made sure I was happy with every decision....

Anthony provided excellent service today!!! We picked out several items we needed, and got EXACTLY what we wanted. He is very knowledgeable about mattresses. We had a great experience today, and highly recommend Ashley Furniture and Sales Staff member Anthony!

I came in knowing what I wanted to purchase and Mrs. Hamlett was very knowledgeable about the items I wanted. She reassured me of the quality of the furniture I purchased. She was instrumental in my decision to make an additional purchase for my mother and the process was quick and smooth! I live in Atlanta and will continue doing business with Ashley and Mrs. Shyun Hamlett!

My mom and I went to Ashley's in Jackson, TN and Hank, the associate store manager, helped us find exactly what we were looking for. He was great!

We came here to buy a mattress and we had an amazing lady help us find exactly what we wanted. I also decided to come back the following day to purchase a beautiful table that she showed me that fit what I wanted perfectly after I voiced my concern of not being able to find the perfect size for a good price.

Working with Ashley Furniture has been one of the worst experiences we have been through. Due to the amount of trouble we have had getting the things we paid for and the incompetence of the salesman to sell us the correct parts and then be told something else would work that also will not work with the tempurpedic mattress and adjustable base we purchased. Customer service has been horrible, paid cash for a bed frame we can't use and can only use the headboard now apparently we will have to fight to get a refund on the remainder of the bed frame. If we could leave no stars as a review we would, but we will never buy anything from Ashley Furniture again in our life and we will make sure, to the best of our ability, that our family and friends never buy an Ashley product or shop in your stores, incompetence is putting it nicely.

I had a great experience shopping Ashley Furniture in Jackson, Tennessee! The salesperson that helped me was Quadale. He was very professional, polite, ,and good at assisting me. The bed that I was interested in was no longer available in my size. Quadale took the time to show me beds in the store and online until I was able to find a bed. We actually like the newly selected bed better than our original choice! I will follow up with a review on the White Glove delivery and setup. Thank you Q, and all the staff at Ashley for your help. Vinnie Harmon

In short I can just say outstanding! Ms Hamlett was great and took time to answer all our questions, it was a refreshing experience.

I had a very nice pleasant experience with Ashley Furniture. My husband and I just got a new place and needed some furniture to go into it. I went into the store for help on getting it ordered, because I couldn’t do it on my phone. The lady that helped me was so sweet. The experience was new to her due to how the order needed to be done and she acted like a professional. I will for sure order again and will go to her when I need to get some other things. Thank you for helping me and for being there. We all learned something new and the manager was just as nice.

Due to the amount of trouble I've had getting the things I paid for and the incompetence of the salesman to sell me the correct parts and then be told something else would work that also will not work with the tempurpedic mattress and adjustable base I purchased, I am editing my review to one Star, customer service has been horrible, paid cash for a bed frame I can't use and can only use the headboard now apparently I will have to fight to get a refund on the remainder of the bed frame. If I could leave no stars as a review I would, but I will never buy anything from Ashley Furniture again in my life and I will make sure, to the best of my ability, that my family and friends never buy an Ashley product or shop in your stores, incompetence is putting it nicely.

Answered all of our question and very helpful.

Had a good experience at the store but my delivery was 2.5 hours past the upper limit of my scheduled time slot. I could have worked the rest of day to help pay for purchase if would of known.

Jaeda Hampton went above and beyond to accommodate my family when we were looking for furniture. She was great she helped us find the perfect furniture.

Absolutely terrible. My furniture arrived damaged on Tuesday and I was told that they would have a new piece out in a few days. I confirmed the delivery for today by email and by text. I received a automated call that did not leave a voicemail so I called back and it was Ashley. The automated voice told me my merchandise would not be ready in 2-4 weeks. I tried to call the store but did not get a hold of anyone. I stayed on the phone and waited until a customer service rep finally answered (maybe about 30 minutes waiting). He told me that delivery was available but not the actual furniture. I am beyond tired of waiting for this thing so I will have to go ahead and cut my losses and try to find something else. Can't depend on Ashley.

Guys were quick but there was a knob missing. Make sure to look over the furniture good before saying everything was fine.

My granddaughter told Shyun Hamlett that “she had very good service, and she was kind to us”. I agree with my granddaughter. To add on, Shyun was very knowledgeable about the product she sold to us. She is a patient and kind person to work with . Shyun Hamlett is definitely an excellent representative for Ashley’ furniture. I give her an “A” plus.

We purchased a couch, love seat, ottoman, small dining room table and 4 chairs. We ordered them in April 2022 and was told that delivery would be in 2 weeks. Our furniture was delivered was on Wednesday, July 13, 2022. When we got our loveseat, on the back there was a black mark on it and the delivery team stated that the loveseat will be replaced. When we call the store no one answers the phone as well. Please help us get this taken care of.

Had our order all worked out everything is good till the shipment it never came this was the second time I've had to clear my schedule and wait all day for someone to deliver our furniture and it never happened no one called a day before no email was sent they hung up twice on my husband for our order I don't understand what's going on with their delivery system but it's not very professional.

Jaeda was not plushy very knowledgeable about the product. Very pleasant. Next time we shop we will ask for her.

Great furniture all around... looks like great quality furniture and the staff was helpful and showed us all our options

We had a wonderful experience with Jon King. He was very knowledgeable and did not pressure us at all. I would highly recommend working with him to purchase your furniture needs.

Hank did a awesome job!!

Salesman Larry was very helpful. Good selection and all but one piece of furniture will be delivered in one week!

I would never buy other thing from them again. Got a couch and dining room table and a bedroom suit. End up the dinning room suit was all glued back together and tried to give me that and I wouldn't take . The bedroom furniture was to be delivered and they never delivered it claiming they couldn't find it . That is why u have gps. And then it wasn't even including the bed . That is going to be almost 2 months till we get it. U know if u all where professionals u would of gave us the one off show room floor for the table and chairs and even the same bed. But know they said it will be a month in a half wait. So if I was u all I wood not even shop at Ashley's furniture at all.

I wasn’t there. I would not have paid this amount for a loveseat plus $200 shipping. I get free shipping from everyone else.

Hank was very friendly and helpful throughout our whole experience. He went above and beyond to ensure we got the product we wanted while also ensuring we got the guarantee we needed. We will be sure to look for him the next time we're shopping around for any furniture upgrades in the future.

Hank, the manager, is great! He thoroughly explains items, works to get you the best deals, worked out shipping for us & is super friendly. I highly recommend him as a salesman. Also,Ashley has beautiful merchandise. Update: our delivery was completely screwed up and Hank ignored my calls & texts. Canceling the order & going elsewhere.

Our sales associate Victoria was very courteous, knowledgeable, and professional. She listened to us regarding to what was wanted. There was no high pressure sales and everything was communicated very thoroughly.

Horrible experience. When our order FINALLY arrived, a picture was missing and the workers did not bring any tools and we were missing hardware for a twin size bed. My husband let the workers use his tools for assembly. We were told that the worker would return the following day to assemble the bed with the missing hardware. No one ever came or called. We had Ashley send us the hardware and it was wrong when it arrived. After a terrible experience trying to speak with someone in customer service, Ashley finally ended up sending the correct hardware and when my husband got the bed put together, it was a full size not a twin. So now instead of taking this issue to Ashley we have decided to just purchase a mattress to fit the full size bed. As for the missing picture, my husband went to the store and they just gave him the one on display. No discount. No explanation. Just handed him the picture right off the wall and sent him on his way. The workers who came to our home were rude, unprepared and unprofessional. They were also three hours later than the allotted time slot we were given.

Spent several thousand dollars at Ashley's recently and although the sales people were okay, everything after the sale was a complete disaster. Our furniture was delayed several months and when it came, the installers had no tools and had no professionalism at all. I ended up letting them borrow tools and they didn't have any hardware to put the furniture together. They mailed the hardware I put the furniture together myself and the bed I purchased was the wrong size. It's impossible to talk with anyone at the store or on the customer service line that can help with anything. My experience has been so bad I'm just buying a new mattress to fit the bed they sent rather than dealing with Ashley's furniture. Installers are very shady, they will just show up at your home randomly in unmarked vehicles.

Very nice personal attention by sales person and also the mattress sales person. Lovely people.

Anthony done a awesome job showing us the different in the bedding selections they have. Felt very comfortable not being pushed into buying.

Bought my daughter at $3,000 bed from Ashley furniture thinking that everything was going to be great it took forever for the bed to arrive they changed the date twice and then when they showed up the workers scratched up my white hardwood floor and then left all of the boxes that were larger than my car laying on my front porch with the trash that came with the boxes. I then called the corporate office and made a complaint about the floor and the boxes and the first time I called the worker told me that they would schedule a pickup on Monday for the boxes and that someone would be in touch with me about the floors. Needless to say no one was ever in touch with me about the floors and the boxes were never picked up so I called corporate again only to be told that no one was going to pick up the boxes and that they don't do that I told the gentleman about how the guy from the previous phone call had said that the boxes would be picked up he pretty much left in my face and gave me no help he was so rude I do not suggest anyone shop at the store if they are expecting good customer servicenevepicked up

My fiance and I went in for a king size bed but instead I found a lovely living room set. Shyun Hamlett was very sweet and helpful with all our questions. It was a very easy process. We are so happy thank you so much we will be back❤

I was extremely disappointed. Nothing the sales lady said turned out to be right. She mislead me on the price, payment plan, and delivery. She was difficult to reach when there were questions. I probably will not shop at Ashley Furniture ever again, but if I ever do, I definitely will not do business with her.

Complete nightmare and one of the worst decisions of our lives to buy from these people!

If you need any help with your furniture needs in Jackson, TN go see Larry Hunt at Ashley Home Furniture!

Everything with smooth doing things that I needed or done

Thank you Amelia!! Great service!!

NONONO- I will never spend another dollar at Ashely's Furniture. We ordered several items and was told we had 72 hours to complain with any issues. The kitchen table had something on the top of it and when we tried cleaning it off with soap and water, the coating on the table started to come off looking extremely bad. We called and asked for them to come out and look at it so that we can return it but they never called us back. I called again and they advised they are not going to come out or return it and had a really bad attitude since they already had the money. Totally rude people and very cheap materials. I must say this business is the worst I’ve ever seen and they will not be in business long treating hard working citizens like this. Plz continue to share and let people know how this company is.

The Ashley Furniture Store in Jackson Tennessee has horrible customer service. They have been extremely dishonest and have mislead us on multiple occasions-beginning with the sales person to the store manager. I have never had such a terrible experience buying anything before this. I was told to call corporate multiple times and would just end up with a call center In Mexico (who by the way was the most honest of all of the people we have dealt with.)After I called corporate I called the Jackson, Tennessee store again to let the manager know that the number she gave me was from a call center in Mexico and not the Memphis corporate office. The store manager got mad and hung up the phone on me. Ashley has EXTREMELY bad business practices!! If you are looking to buy furniture, DO NOT BUY FURNITURE FROM ASHLEY FURNITURE, especially the JACKSON, TENNESSEE store!! Go to a locally owned furniture store and give them your business. I normally buy local and I should have this time. It was my mistake. Now I can’t even get a refund without losing 10% (when the issues have been on their end.) I have had this much trouble with moved, false or canceled delivery dates and I still don’t have the furniture. Ashley Furniture doesn’t even deserve 1 star!

First time I have shopped Ashley Furniture. It was a fantastic experience! The sales person was extremely knowledgeable and personable. We found what we needed at a GREAT price. I am completely satisfied. The shore was CLEAN and laid out for easy shopping.

After spending 10s of thousands of dollars in this store over the years, I'm done! My wife & I visited the store a few weeks back (late Feb.) to "kick some tires". We're in the process of updating our decor throughout our home. The store has a very worn appearance, dirty carpet, poor lighting and a lot of damaged product on display. We had a $399.99 in store credit that we had to use before 2/28/22. We couldn't find anything that just jumped out at us. We figured we would pick out some lamps to hit the $500 minimum sales threshold requirement of using the store credit. We were told that the credit would need to be approved. The salesman, "Hank" followed up while we were there and told us that the product would have to be placed into lay-away for a few days to allow the approval of the credit. We decided to wait. We left. My wife, on a follow up visit picked out (5) lamps and completed the deal with Hank (or so we thought). We heard nothing for days so my wife started trying call the store. No answer... she left messages, no response... she called a Corporate #. The gentleman that she spoke to stated that he didn't understand why there would be a wait to use the store credit. It should be approved at the store level and be instant. He also stated that he didn't see anything on the computer related to a sales order for us. Well after several more attempts to call, with no one answering the local number, we're done. There are plenty of furniture stores that would love our business. We will definitely stay away from Ashley stores and their brands in the future.

Sales person told us an order would be ready within 30 days and was just trying to make a sale. Complete joke, If a business can not be transparent I will not do business with them. Please cancel my 9000 order!

Good selection on furniture, good sales and really helpful associates. Only downside is not really know when your furniture will be available.

Sales lady was very friendly and cooperative.

Jon King was a great sales rep. he helped me find exactly what I needed.

Fantastic people!!! They saved me so much moneybduring the presidents day sale!!!!

Jon was very knowledgeable about the merchandise in the showroom. When I told him what I had in mind, he took me right to pieces he thought I might like. Jon took his time to understand what look I wanted to achieve, and even made suggestions to help me. He even made sure I was getting the best prices possible! I will definitely recommend Jon to anyone who is looking for furniture.

Very pleasant experience. I already knew which sofa/loveseat I wanted but Victoria was still very resourceful and made my checkout quick and easy. I was extremely satisfied with the entire experience

Worked with Sabrina, she was very accommodating and polite. Helped us order all of the furniture for our new place here in Jackson.

Sabrina Bigbie is wonder woman. She multitask. She helped my daughter make up her mind and dealt skillfully with her abrupt changes with a great attitude and beautiful smile. Anyone shopping in Jackson Tennessee or nearby should go and ask for her personally. You won't regret it. She goes above and beyond.

They went out of their way and stayed after time for them to go home and bent over backwards to get us what we wanted and needed for our new home. Sabrina and Ashley are awesome and are amazing and so nice! They made it happen and a lot cheaper then the other place we were looking at and was only gonna get 3 items and pay more monthly. I got 6 sets of things and it was cheaper monthly. They went beyond what i expected. I went in for a quote and expecting to leave with nothing and it became a whole thing. Im a stay at home mom and my husband is the provider still ran it under my name because the house is in his name. They still made it happen! Id recommend anyone to these ladies!! Theyre excellent!!

The Jackson Tn Ashley is the best. Great staff.

They have several things to choose from and a nice lady took my order. The only lack of star is they charge for delivery and not enough workers to help u.

We’re excited to get our sectional, there was just some difficulties with ordering. Overall, not too bad!

Variety, Excellent customer service, representative walk around the whole store measuring each end table for me. Nice furniture! Lots of ideas!!! Must stop by to browse for the right furniture and accessories.

It was the best service I have experienced in sales

The experience was better then average. Anthony did a good job and was not hard to work with. We will consider Ashley store again in the future.

Had a really good experience. The staff was friendly and helpful, but not pushy. The prices were competitive with everywhere else we looked.

salesperson was great, but they have foriegn made furniture and outrageous delivery cost, plus their warranty is outrageous cost, they specialize on easy credit didn't buy here, went to furniture world, better quality for the money

Sabrina was excellent at helping us with everything we needed and finding items for us!

After spending 2 hr on dec 27 with a salesperson named Teresa, I go back to make a purchase just from another salesperson to tell me Teresa had lie to my face and then she laughed about it, and talked about how Teresa was just trying sugar us. And for then to have 25% off but after they add a non option dilevery fee of $150 we were only saving $9. Then for the salesperson not listen to us when want to pay cash but she only wanted us to use there options and keep talking over us.

Disappointed to say the least! I had an agreement with Ashley's in Jackson TN that my delivery would be 12/18. It was a no call no show. I wasn't upset about it, I wasn't really ready for the furniture due to a remodel. I stopped by to tell them i needed to see why furniture didn't deliver and to try to get my recliner because it was my son's Christmas present. They released my order to fill other people's order because they did not get ahold of me last week. 🤬 Needless to say, I canceled my 9,000 order and will be shopping elsewhere! This was ordered in October! And I have patiently waited and now I have to start all over. My family and I have been loyal Ashley Furniture customers for years but I will NEVER buy anything else.

I loved the atmosphere there in Jackson Tn. Our Representative Sabrina was so courteous, knowledgeable, and professional. I would definitely recommend them.

The store was beautiful and the staff were AWESOME! My sister fell in love with a beautiful picture of a horse she couldn’t afford. After finishing my purchase, I asked to secretly buy the wall stallion for her. The staff collectively organized the purchase, two of the salesmen loaded it into my truck, all while keeping her busy. The surprise was worth every single dollar! She’s recovering from hip replacement surgery and the goal is horse back riding. Thank you for helping Jackson, TN, Ashley HomeStore Team! Absolutely love this place! 🤗

They have a great selection. I have bought from them for years. Everything in my home is Ashley. I gave them a 4 star because the store staff is great but if a piece of furniture is damaged it's hard to get customer service to fix it. You have to yell alittle.

Nice store

I've been involved with Ashley's for the past 10-15 years. I enjoy their furniture very much and I look forward to doing even more business with them in the future

No furniture that you can get when you need it. Orders taking several weeks or even months to receive

Sabrina was very personable and professional! She was great to deal with without pressuring us. If you go to Ashley's look her up!

I bought a rug 2 months ago from Ashley Jackson and never received it. They made the shipment through Fedex now FedeX says that the company gave him the wrong address and Ashley says they gave the correct address and cannot refund me. Now I have neither rug nor money and nobody knows how to give me a solution. I feel ripped off

Have shopped here a few times and I highly recommend coming here because you get treated like family. Has a great staff.

Friendly staff.

Just looking and pricing

Great service at the store. If the item is in stock you will get it. Beyond that do not believe any future time of delivery it will be pushed back months past when they promise delivery. The delivery date keeps increasing and they have told me pretty lies to keep me from canceling my order . Good luck if your item is not instore. ***Oh the only thing that phone number that I texted did was say I am sorry we are working on it the best we can. No solutions so it is getting into fraud territory to me

Dan did a great job helping us without being overbearing or pushy

The item I wanted was not available until 2022 😕

Recently my husband and purchased living room furniture. The associate, Alisiya D., was help any pressure. She made us aware of sales. We needed time to make a decision. She was understanding and asked if we see her when we came back. She sent my husband her information by text. We returned the following day. We decided to make a purchase. She explained everything. She answered our questions. She helped to take smaller purchases to our vehicle.

Ordered a bed room suit for my daughter today. Super easy. Can’t wait for it to come in.

Like there selection, quality and helpful staff

My experience was great workers were so polite I'd recommend anyone seeking new furniture. To go to Ashley the quality is great the prices are the best. I looked everywhere in it was best at all. Take it from me everything in store is so beautiful the deals were the best....

Great experience...was able to find what I want. Allie was nice and professional. She is knowledgeable about the products.

Sade was wonderful to work with. One of the best experiences we have had there in a while!

I purchased a mattress and base in August and a few days later I realized the salesperson ordered the wrong size base. I tried contacting the salesperson, the store, and customer service, multiple times with no response. When the salesperson finally responded and said it was fixed and taken care of, it wasn’t. I had to physically go to the store and talk to someone there to have the problem fixed. My delivery date has changed four times, but they have not once contacted me about a delay. I have had to reach out to them instead, which is the worst thing to accomplish. Every number you find on paperwork or the internet links to the same customer service number and is useless. I was supposed to get my bed today but it was not delivered and when I called customer service I was told I would not receive a notification until the delivery date was confirmed, so I took my bedroom apart yesterday thinking I was getting my new bed/base today, but it won’t be available until November. I just don’t understand why there wasn’t a call, a text, or email, notifying me of a delay in delivery. I get that deliveries are behind right now but also I feel like I should be notified of this?? I have had nothing but trouble since the moment I signed the papers. I have tried calling the store so many times and have left many voicemails and I still cannot get a call back or resolution, so I’m going to go back to the store in person to cancel my order because this has turned into such a stressful situation. I’m literally sleeping on a mattress on my floor. It’s ridiculous and I’m done.

Ashley is one of my favorite stores to shop. I love their furniture choices and home decor. The staff is friendly and helpful.

Worked with Larry looking for 2 beds and some living room furniture. He patiently gave us many options and was great to work with. Found all the things needed this evening and got them on the way!

Larry was fantastic to work with, and his patience was appreciated. We probably sat on every couch and recliner in the store, but never felt pressured or like we were a bother. Instead he watched, listened, conversed, and chimed in with helpful information as we made our decision. He made thoughtful suggestions, and provided information when it was needed, and even apologized when he felt he forgot to give information that may have been helpful! We didn’t buy the first day. Instead I returned a couple days later and he remembered everything! The sales process was a snap. I recommend Ashley because the quality is top notch! Larry is as well!

Sad pushy sales pop people none of what I liked they did not have in stock. Just left. Prices are high too. Many weeks to get an order in.

Awesome place very nice and helpful people who work there

Follow up to my $5500 bed frame and mattress. Spoke to the manager at Jackson after 4 weeks, she blamed it on someone being out. She said I would have a refund. Two weeks later I hadn't received it, and they kept trying to deliver. I had to do a charge back. Now everyday we get a call from a automated machine, text or email asking to verify their random delivery date. Today weeks later (Sunday) someone from corporate called to ask if we got our refund... had to demand to be removed from the call/text list and explain that we already did a charge back weeks ago. What is wrong with this company?

Visited our local Homestore looking for recliners. Victoria was very helpful in helping us choose what we were looking for.

Larry assisted us in ordering an accent cabinet that I found online. Super courtesy and a pleasure to work with. Nice job Larry and Ashley Furniture in Jackson.

Although I knew what I wanted and needed, I accepted the help and advice of an associate and it was a great shopping experience. By the way, they found a way to give me a discount on top of the sale. Thanks.

Very nice store and good variety to choose from Prices are responsible too.

Jaeda in Jackson, Tn was incredible from the moment we walked in. We were there at least 2 hours. She was not one to high pressure us. She has a wonderful eye for detail and had our rooms at home in her mind. She would say, “so you door is here and your tv is here”. We bought a sofa and my sister bought a sofa as well! This young lady is good for Ashley Furniture. I will he buying all my future needs with her!

Told me I could cancel my order when I spoke with customer service. Then I get a call that my couch is in which I cancelled a week prior. So since it was in the warehouse now ready for delivery they charged me 10% when I thought the order was cancelled after speaking with their customer service. Very disappointed in them. Also still waiting on more of my refund since I had put a down payment down for the couch.

Probably doesn't hurt to go in and look, but buy online. Service at the store is terrible and they have no idea of anything after the sale. They don't care when or if the items are delivered.

We absolutely love our experience here! Our lady who tended to us allowed us to feel the confidence we needed in our search and gave us the information we needed and more! She was so kind and upbeat. I praise the lord and bless the people here for taking the time to wait on us and our needs.

Ordered $5,500 bed, set a deliver date. I received a email saying my stuff was ready. They send a text saying to pick a different date or call. I call 3 times no answer. Delivery day happens, no confirmation, no delivery. They call 2 weeks later and refuse a refund without %10 fee. I reschedule for Saturday 8-14-21. They confirm delivery day for Saturday on Thursday 8-12-21 then call Friday 8-13-21 and say they can't deliver because they do not have it, after saying they've had it over a month. Delivery does a ticket to the store at 1pm, no response by 4:30pm. I call customer service they do a ticket to the store. They say the manager at the location is the only person to talk too. I call the store and they refuse to answer the phone after 3 calls before 5pm. This is ridiculous, I'm just going to have to do a charge back on the credit card if they don't fix this. I've never had this much trouble before.

THIS IS THE WORST COMPANY IN JACKSON TN They messed up my billing after being told I would not receive a bill for 45 days after my last piece of furniture was delivered. I got billed out the day I bought the furniture instead. So my credit took a hit for 2 late payments that I had no idea about, and two late charges. Also when I finally got my furniture 2 months later than when they said it would arrive. My bed frame was broken, My dresser was broken and my headboard looked like the rubbed it through mud. After calling for weeks and being lied to over and over again by both managers I still have not received a call back. Nothing has been done to correct THEIR mistakes. I have called at least 20 times with no answer. I still haven't received the replacement furniture. At this point I will be taking them to small claims court. This is a pathetic excuse of a business and I wouldn't recommend anyone buying furniture from them. I hate I gave them the opportunity to even have a chance of selling me something. All they cared about was making a sale. Very unprofessional, ethical and flat out terrible would be still be too nice of comments on this business my only regret is that I cant leave them less than a 1 star review. DO NOT SPEND YOUR MONEY HERE.

Paid cash for a sofa and recliner in June 2021 was told 8 weeks delivery. Its now August being told another 8-10 weeks. Also the salesperson didn't add the battery pack to our purchase for the recliner. We've got to go back and buy it separately because she forgot to include it. We have to call each time and ask when delivery will be, they do not notify you when dates get pushed out.. They are not being upfront with us about lead time because if they were we would've probably bought somewhere else.

I went to Ashley's in Jackson last week to make a small purchase to keep my credit card open, as it has been a couple of years since I last used it. I hope to purchase quite a bit of new furniture next year. I purchased a vase and six fake flower stems. They looked good in the store, but once I got them home, as is often the case, they did not work. I contacted Ashley's today to see if I could return the stems. I was told by the sales associate that Jackson has a no return policy. I asked her how I was to know that as it is not on my receipt nor posted anywhere in the store; nor did the person who sold the items to me mention it. The lady taking my call was apparently new because she asked me to hold on while she found out my answer. When she returned to the call, she said that at the time I purchased the items and signed/initialed the paperwork, one of places where I signed my initials states that items cannot be exchanged, cancelled, or returned. She also stated that the reason they have a no return policy is because they are a storeroom and all the furniture in is clearance and last act. WHO KNEW? Certainly not me! The prices do not reflect this and neither does anything printed in the store. I politely thanked her and told her I did not know that Ashley was that sort of business; and ended the call. I accept blame for trusting the sale person's explanation of what I was initialing, but I am appalled at the underhanded business tactics of what I thought was a reputable seller. I no longer care about keeping the credit card open, I will not do business with them again. They are not trustworthy, and I feel you should know how they operate and what you're actually purchasing before you buy from them again. UPDATE As you can see, a representative from Ashley responded to my review. I emailed the information they requested, and have NOT received a call. They want the general public to think they are reputable, but they are exactly what I reviewed them as being… DISHONEST!!! #Avoid Ashley Home Store!

Ms. Cleo Smith was a wonderful sales lady. Very kind and knowledgeable. Jackson Tn store provide a much better experience that previously locations visited.

Ashley furniture was great place for us to shop for our new home. The manager was great with helping us find everything we were looking for and the prices were reasonable. However the saleswoman not so much. We ordered 4 items- 2 came in on time. The others came in 7 months later with a damaged couch. When they came to pick up the couch, after refusing to give my money back, they damaged our new front door. I will say they did pay to repair the damages to the door and eventually reimbursed us for the couch.

We found 4 pictures that we believe will work well for us after the painting is done. Where worried about finding a group we would like and stumbled into these this morning while looking at leather couch colors.

Went into store with intention to buy bedroom suit for extra bedroom and ended up buying a new one for the master bedroom instead. Larry at the Jackson, TN store went above and beyond assisting us. This is the 2nd time we’ve bought from him and will continue to ask for him in the future.

I would of given 5 stars but sadly my experience started a bit wrong. The first day myself and my husband went to purchase a large amount of new home furnishings not a single salesperson spoke to us. It was a bit disappointing, I loved the style.and furniture from this company so I tried a second day. Thankfully the woman who helped us was very kind and patient with us. Im very happy I gave the store a second chance. I do wish the sales people didn't judge people and assuming they are worth helping or not..but the furniture i found is beautiful and hope I can get it in my new home very soon. With all the terrible reviews on delivery I hope it goes quicker than later bc im more than willing to cancel it and find something else somewhere that is prompt..again the sales woman was truly top notch and loved working with her the entire process

Excellent customer service! Patient and understanding. We have bought multiple pieces from here and will continue to do so.

We went to Ashley's to look for a bedroom set. We found one that we liked more than any we had seen anywhere else. The sales staff was friendly and helpful. Trinity Yarbro was our sales agent and she took care of everything for us. No pressure just help. She set up delivery and gave us copies of the paper work. We got the set we wanted at a discount price. When we are ready for a dining room set we will go back and talk with Trinity.

Found the perfect kitchen set and was in and out in under an hour. Love Ashley Furniture. We’ve bought several things from there!

The service at Ashley Furniture in Jackson,TN is excellent! They go above and beyond any other service that I have ever dealt with. Thank you Sierra!!!

Went in here today to get some shelves for a trade show that we needed quickly. They had several in stock but it took 10 mins to get someone to help me as most every sales associate were engulfed in their phones. You basically have to set yourself on fire to get an associate to help you. Get to the transaction and they insist on writing down driver's license numbers to file in an unsecured way. This policy is not posted or mentioned at time of purchase. Store Manager was unwilling to help visually verify that I indeed was the card holder and was unable to communicate why this policy was in place. I had to void the transaction due to this unusual and unnecessary requirement of private customer data. The general malaise of this stores staff was most evident in management. This store is the very reason why sites like Wayfair are so popular. Poorly run and staff who aren't incentivized to care. Cannot recommend on so many levels.

Good service, as soon as I walked in someone greeted me and ask could they be of service. Friendly ppl throughout the store. I would shop there again.

Ashley has a great selection of furniture in a range of prices and quality, helpful sales associates, and frequent sales for great savings. We always include Ashley in our hunt for new furniture. The showroom is also beautifully arranged and decorated. We have purchased many pieces there and have pleased with them all.Today I found some clearance pieces that were a great deal, plus two occasional chairs for a stylish flair in our keeping room!

Great experience.

Vann drive awful Melinda is the manager and wasn’t any help at all Ashley from Ashley’s lied about my furniture being at there store and ready for delivery I move in 2 days Ashley call and say they can’t deliver until the 22nd I threw out my furniture and Mattress because I was guaranteed my furniture but today I they tell me I can’t even pick it up so now I’m reporting both of them to corporate

My husband and I went to Ashley’s looking for a new mattress on 5/30/21. Alisiya and Joey helped us in finding the right mattress for us. After looking at several places we decided to purchase with Ashley’s on 5/32/21. Joey was very knowledgeable in the products and Alisiya was very sufficient in helping us with the process and paperwork! They made it fun, friendly and easy! We will definitely go back in the future when buying other furniture!

Excellent service every time I enter the building. The staff always greet me and help me if I have any questions. I will forever do business with them.

Help find everything we needed in our home. Fast and Friendly Service.

Gail Smothers was fabulous! She was so helpful, but allowed us to browse and choose what we wanted. She answered all of our questions and even some we didn’t realize we had. We left with a smile on our face, and a house full of furniture.

Pleasant experience. Gloria helped me order the items I wanted and she did a little digging to ensure I got the best price.

I purchased a set of mattresses and accessories today and the salesperson was fantastic! Diane answered all of my (numerous) questions, helped me choose the best options for me, and promised delivery within the same week! My experience with Ashley makes me want to shop with them again!

Great staff. Huge selection.

The sleep experts at Ashley Furniture are so knowledgeable and helpful. With the assistance of Larry and Ashley, we were able to find the perfect mattress. I highly recommend this store.

Got me some foam bedding

I had a very nice experience going to Ashley. The salesperson was wonderful and knew what she was talking about. Wouldn't hesitate to visit again

Excellent, honest service.

They don't tell the truth about delivery dates and NEVER answer the phone or call you back.

I had a good experience shopping with friendly people. I financed a bed that we desperately needed. After waiting 6 weeks they said it would be 5-7 more weeks for delivery. I just canceled my order

Worst experience EVER!!!! What a joke!!

Billy really helped us out!

I'm really upset with Ashley's we had a date for our bedroom suit to be delivered and we had to reschedule for the next day we waited for a phone call from the delivery people we never got it. I tried to call the store in Jackson tn several times and couldn't get anybody to answer the phone so called customers service and the said it would be 2 more weeks before we are going to get it. Really? We have all ready gave the bed to someone else thinking we would have a bed for our granddaughter to sleep on but we have a air mattress on the freaking floor that she has too sleep on. I'm sorry but unless I change my mind I will not use them again. Thanks

Every employee was to busy to answer any questions.

Salesman Jared was very pleasant and knowledgeable about how to save money and the best route we needed to go about buying what we desired.

Worked with Gail and she is awesome. Have been to numerous stores and been frustrated with the level of competence. Gail is knowledgeable, courteous and listens well. Highly recommend her.

I saw a wooden accent cabinet I loved online. When I went to the store they quickly ordered that item for a wonderful price and I found 2 other similar items I got them to order also. They have already scheduled a delivery date

John took his time and helped us find what we needed with the budget we had. We'll be back again!

After purchasing the customer service experience has been terrible. Took 6 months to get sectional repaired and I have tried calling the store for 3 weeks now and every time I call I can never get anyone to answer when push option 3 which goes directly to the store. How can you have a business and never answer your phone?!

As soon as I walked in the store, I was greeted. A sales associated promptly assisted me with my purchase. I was out of the store within 30 minutes. Very satisfied!!!

Ashley’s really helped my husband and I find the perfect bed for our growing toddler! Would recommend anyone to Ashley’s furniture store!

Don't ever go here. Takes them 8-9 months to get your furniture plus they keep cancelling your order on the day it is suppose to be delivered. Stay far away from these screw ups

Great experience quick and easy decisions awesome help

Ashley Gipson was amazing for us. So helpful with her styling flare. We will be back in the future.

My visit at my local Jackson home store was pleasant and stress free. After no one approached us when we entered the store we went right to the item we loved. Ashley G. was very helpful, polite, wrote up the order and got us out quick which was great cause we were headed to lunch. When i know what i want im looking for the person that can make that happen thanks Ashley G. youve been able to help when so many others couldnt.

Great Customer service!

Beautiful showroom but furniture is not 'made in america'

After the third failed delivery(no call no show) , I just cancelled my order and won't return. Products are not bad but service outside of the showroom is dreadful!

It is a great place to get furniture!!! When we walked in we were greeted kindly and the atmoshpere was good. They had great deals going on in the store and the people helped out in any way to make us feel comfortable on our purchase we made. All in all i would recommand them to everybody for there next furniture purchase!!!!

Nice and reasonable on prices with some items available in different colors and finishes

Love my new living room furniture. Had the best experience. The sales person was great.

Always greeted by nice attendants and they usually have what we're looking for.

Found exactly what I was looking for and then some! Staff very helpful also!

This was our first time in Ashley’s and the welcoming that we received was excellent. The lady that helped us was upbeat and professional she listened to our needs and tried to help us find everything that we was wanting. She wasn’t pushy and she was very patient with us as we thought through each of our choices, we was there for close to three house looking and deciding and like I said she was very considerate of us and what we needed.

A very nice furniture shopping experience. Audra was a ton of help and super knowledgeable. Made finding our new couch a lot easier.

My experience at the Home Store in Jackson Tn was awesome, Jeff was very helpful and informative as well. Thank you

Jed was amazing and super helpful and just awesome he deserves everything good in life.

Loved working with Ashley! We had been to several furniture stores around town with no luck finding what we wanted. Ashley was our last stop and within 5 minutes we found the couch we had been searching for! The sales associates gave us space to figure things out but were ready to help as soon as we needed it. The process was quick and easy! Will definitely been going back for our next furniture needs!

I purchased a king bed, mattress and mattress cover. Bed had a tag stating immediate delivery. Was told established delivery date 3 to 5 business a days. My sales associate Sara was awesome! But no one else at the store seemed to want to keep my business. I also got a call afterwards asking if I was going to bring the mattress cover back. I told her I never got anything from that store. Later on when I called them back about the mattress cover she said they found it in a closet. She told me she was going to call me back but they didn't. I had to call them. Beautiful furniture and Sara was good and helpful but the rest if the store experience was awful.

I had a really bad experience from ordering online from Ashley Furniture but I went in to our local Ashley store and they were very helpful and accommodating and they went above and beyond to help get my order delivered.

Great selection of furniture and awesome employees

The service I received at Ashley HomeStore was excellent I highly recommend. Sale associate Donna very kind and patient I really appreciated her help in finding everything I needed. I purchased a bedroom set today Ashley furniture has something for everyone fits into your budget good quality furniture.

The first time we went our experience was great so we decided to go back in. Well this time we were shopping for a mattress and the lady that help us was very nice. So we tried out a mattress decided on that one and started to see about ordering it. Well then she said he had a 12in of the same mattress in store instead of us having to wait. So we agreed on that one and she check us out long story short it is not the one we wanted. It’s very uncomfortable and we had no idea it was a different mattress until we unboxed it. Also I looked online to see if I could find the one we wanted and the return policy and found out we over paid for the mattress we received. So over all I am very disappointed. I will not go back.

My sales rep. Andra was very helpful, and understanding. She explained to me about everything there was to know about my purchase. I will be returning to shop for more. Thanks Audra

Gail was a great person to deal with, she is very knowledgeable about Ashley's furniture and mattresses.

Waited all day for delivery. Never arrived, driver never came into the town where I live and never called. Reported that they arrived and sent in picture of a house that was not even mine and said I was not home. We ordered 6 months ago.

This was one awesome visit to Ashley today. After seeing the commercials during the snow storm, I wanted a new cozy bed and Gail gave me the help and freedom of finding the right bed and mattress. Ashley hss been where I have shopped for years and I was glad I went in today. Go in and visit today.

Gayle was super helpful! This is the second purchase with her and it’s been easy!

Great group from sales to delivery. Associates are well versed on products! I have purchased many items and always quality products and service.

Went in to window shop, walked out with a bedroom set, dining table set, and a buffet. Laura made the shopping so enjoyable. Thank you Laura.

Jeff was awesome! Very helpful and professional, not pushy at all!

My experience was great tiffany was amazing. She helped me out all the way threw told me what to do and not what to do. I also felt like there was no pressure on me. And I believe I'm gonna be really happy with my purchase. Worst experience EVER! HAD A HORRIBLE EXPERIANCE AFTER MY STUFF GOT HOME! SHE FORGOT 2 PARTS OF FURANTURE I ASKED FOR AND DID NOT CHARGE ME SO I THOUGHT I PAID FOR ALL MY STUFF AMD THE PRICES WHERE WAY WAY WRONG!

We had the absolute WORST experience !!! Our salesman was very helpful the night of our purchase , but after that he was too busy to even check on our order for us when there was a problem. Stated they were working "understaffed" but when we went to the store there were no customers in the store and multiple employees just sitting . We actually got more help from another sales person who looked up our order for us. We were even more upset to find out most of our stuff was in , just sitting in the warehouse in Memphis and was not delivered on the originally scheduled date. We were then taken to the back of the store to speak with the manager (Larry) who by the way never even got up from his seat or introduced himself. He did listen to our salesman side of the story but did not seem to be interested in our side. Long story short we left the store upset and threatening to cancel our entire order and the "manager" never even attempted to find out about our compliant.He actually never got up out of his seat . Once we found out that we had an option to pick up our purchase at the warehouse ( an option that was never told to us ) we went and picked up our purchase. Three out of six pieces we picked up were damaged and we had to take back, Not to mention one of them pieces was not even the right one. There was a $519.96 delivery fee added to our purchase. We were told this would be adjusted as the only thing that was delivered was a mattress. We picked the rest of our purchase. There was also another item we added but "took off " the order the day of purchase. Our first bill has now come due and that item and the full delivery charge are still being charged. Our salesman assured us more than once this has been taken care of. We fell like after the purchase was made we were ignored and lied to. We would not recommend buying ANYTHING from Ashley's .

Great experience. The selection was amazing, customer service was wonderful and there were no high pressure sales. My husband and I were allowed time to shop and talk. Once we made a decision our sales associate was promptly available and assisted us with completing the sale. Two thumbs up!

I wish I could leave zero stars for this store. I have never in my life experienced such poor communication and terrible service. Will not buy anything from this place again.

If i could give zero stars I would. I purchased a couch in November, to be delivered by December 31st. I still have no couch five months later. They delivered 2 of the same items, and have not picked up the duplicate. I have called 4 times, its been 6 weeks. They keep blaming covid. This has been a nightmare. They tell me I have to wait 6 more weeks. When I told them this was unacceptable, the customer service rep said I signed a contract saying they can deliver whenever they want.

I think Ashley Signature is a somewhat good midpoint line of furniture. However, even on a 25% off sale directly from the store, I could have purchased the furniture much much cheaper online with the same delivery date and free shipping, while the store charges for delivery. The sales person was not terribly knowledgeable.or collected but nice until I signed and purchased. At that moment, they seriously rudely turned and walked off saying thank you over their shoulder as they rushed for the next customer/sale. I made the purchase in store and paid way more for a less than mediocre "personal/professional customer experience". I Would Not do that again, nor would I recommend it. I will go online for the next purchase or different store. I found that buying directly from Ashley Home Store doesn't save me money or get me my furniture faster. I personally will Not buy from Ashley Home Store again! I'm now waiting for my furniture. I hope it arrives as expected. Update: 2/21 Again, put off another two weeks, and another month and a half. Seriously, 3 months has turned to 6 months and I'm not sure if we'll get our furniture then. Of course, in the beginning, they give us a date and tell us they are picking up production so it may not be that long! HA!

I purchased an adjustable frame and hybrid mattress from Ashley Furniture in Jackson Tn on November 14, 2020. I called, went up there, called, went up there etc, because every time the bed was supposed to be delivered, it never arrived. I finally canceled the order on January 18, 2021. The delivery department wouldn’t answer the phone. 45 min-60 on hold just have the line disconnected. The reason for the purchase was because my husband had a stroke, and needed the bed frame. This was discussed at the purchase of the bed and was promised delivery by no later than December 1, 2020. I do not recommend buying furniture from them. When I purchased the mattress and frame, they said it would be a 45 day delay on the payment. I was also told I needed a mattress cover for the warranty. Ok not a problem, I was then billed for the mattress cover $125 on a mattress cover that is non-returnable and no reason to have the mattress cover. I paid $125 for a mattress cover that I don’t need. I paid for a mattress cover for a bed I never received 🤬 $125 for no reason. Update: I see the owner responded, if the owner would like to send me his information, I would respond. I will not put my information on this site. I looked up the feedback address and I can’t find that address listed. I clearly stated the stores name and location. The reply asking where was irrelevant. I do not believe this is an owner.

Not pressure sales. Very good experience. Found what we liked and made the purchase.

Placed an order for love seat, chaise, ottoman in Dec 2020, everything is supposed to arrive Feb 12. Went in to order a chair and mattress yesterday (2/26/21) and found out some items we ordered have been pushed back; however, sales associate put in a rush order to expedite the December order. I told them I would cancel if they did not fill order on time. This is second time this has happened, last year we placed the order for the same pieces, was told it would arrive in 2 1/2 months. Received text messages and calls the order would be delivered on time (the following week it was to arrive). Day before arrival told only ottoman was on on truck—I canceled entire order. The sales associates that have helped us are AWESOME! I feel bad for them because they are working for a company that seems to have lost all integrity. 5 stars to associates! Jackson store is also very dirty—nasty even. No wonder when you look at the management though. If order is filled on time I will update. I’m about ready to end my relationship with Ashley Furniture (been buying with this company for 15yrs from Oregon, Alabama and TN). Peace, love, joy and Roll Tide! 3/25/21 Finally received my order on 3/3/21 but they did not bring everything. Received rest of order on 3/7/21. Everything was supposed to be delivered in February; numerous emails telling me it was coming but didn't happen till March. I was charged 2 delivery fees; called in and was told I would have an adjustment; never heard from them until I called in today (3/25/21) to report that the chaise I purchased has a broken board at the bottom of where the lower back is. When asked about the trouble I have had and about the adjustment was told I do have an in-store credit of $125 (whoopee!). A service person is supposed to contact me about coming out to fix the chaise--well see how that goes. It has been a nightmare to work with Ashley; 15+yrs a customer and I am D O N E. If I were you, I would S T A Y A W A Y from Ashley! All the best!

Great store! Friendly help! Excellent location! Fair prices!

Very knowledgeable folks, massive selection. And very polite.

Nice stuff but very pricey

I love Ashley Home Store!

Every one was super nice and the service that we receive was excellent. Ms Audra Reber was really friend and help us out with helping us with the right furniture for us.

We loved shopping with Ashley furniture!! We went in looked around and did not feel pressured at all. We took our time and found exactly what we were looking for at a great price!! Jarvis was awesome to work with, very nice and personable. We will shop with Ashley again in the future!!

I received great service. Products were excellent.

We had an amazing experience! Found exactly what we was looking for. Donna Lomax was so helpful and did everything she could to make sure we was taken care of! Great service. Thank you.

The staff were very warm and accommodating. They helped address my concerns and answer my inquiries promptly. Happy to have visited and made my very first purchase for furniture. The showroom was very spacious, clean and organized. I would like to applaud the sanitary precautions followed — presence of Hand sanitizers on various locations. Would definitely be back for more home furnishing needs.

Was a very smooth and easy experience, all my questions were answered with ease. Sarah was very friendly, enjoyable, and helpful! Wasn’t pleased that the item itself wouldn’t be available for delivery until March, but aside from that my customer service experience was great.

Great experience! Sales staff very helpful and patient as we made our selections

Great experience! Quick and easy

We have never shopped with Ashley before until today. The customer service was amazing and we wanted to pay straight or cash for a sectional but we also wanted a dining table, so the host said she could get us approved for financing but I didn’t believe her. Not too long after filling out an application we were approved and very satisfied! They were amazing and we will continue to give them our business!!

Sarah was a big help to us and we sure do appreciate everything you did for us .. we will definitely be back again ..so Thank You again Sarah for all you help !! We love the store !!

Went in to look for a new sofa. Found exactly what I was looking for. Thanks Sarah for all your assistance. I would have rated the experience a 5, but the sofa delivery date is 2 to 3 months out due to COVID-19. This of course is no fault of the store.

Visit was quite pleasant in that the young associate Alycia, was very nice and knowledgeable. She showed me exactly the recliner that worked for me. If I need anything else I will certainly be back and ask for her.

Never go there again!

Ordered a tv stand with fireplace. Was told it would be delivered 12/19. When they showed up it was only the fireplace. I called and was told the invoice for the tv stand was not released. Received a call 12/21 that the invoice had been released and delivery was schedule for 1/2 between 1:45-4:45. Our delivery updates kept pushing the time back. Finally it was to be delivered between 7-7:30. At 7:05 the Ashley truck drove by my house. Never stopped....I called two different people who kept insisting I was the next scheduled delivery. It's now 12:30 am and they still havent showed up. Poor poor service. Can't wait for our local Ashley store to open tomorrow 😁

My experience at Ashley was pretty good better than I expected. The lady that assisted us was a new team member and she was very nice and helpful even in the process of learning her position. Ashley Furniture had Great Deals on their Prices and Interest so we took advantage of one of their great offers. 👍🏽

We have had previous experiences at Ashley Homestore and as always most pleasant great information on products (Donna) a very courteous salesperson never pushy she let us take our time and if not ready to buy then take our time but our minds were already made up.No other place do we shop for furniture.Thanks Ashley we will see you again!

Very good experience. I did spend more than planned but not because of the sales person. I went there looking at a cheaper set and found one of better quality. Very impressed that he didn't push me in either direction. Also I was stopping there after work after a blue collar job and there was no judgment what so ever. Very recommended.

We spent almost 5k under the assumption it would be delivered by December. This was in September. The sales associate assured us it would be delivered by December. It is now December 22nd and currently it says delivery expected in February. However, the delivery expected date keeps getting pushed back week by week.

Great shopping experience

My wife and I looked at a sectional about a month ago. We just closed on our house and went ahead with the purchase of that same sectional. As well as going back to the same nice lady that helped us the first time (Donna). The whole process was very smooth and well handled. I would recommend asking for her if you have not shopped here before. She will more than likely meet, if not exceed, your expectations. The sectional will take about 2 months to come in, but as we all know this is holiday time. I'm patient and not worried about the time. I'll be waiting for it to be delivered and give another review at that point in time. Thank you very much.

I love this store! We got so much help as soon as we walked in!

This is the worst place to buy furniture 😡 first they sent me a email to confirm the day of delivery and I took the day off to be there when they deliver and took my parents old bed out of the room so they can bring the new bed and they never showed up my parents have been sleeping in an air mattress since then, so I called and they told me than it was a mistake they gave me a two weeks waiting and they didn’t showed out so I have to called again and they gave me an other date and called again and told me an other date 😡 this has been 4 times in 7 weeks and today I called three times and they just hang up on me 😡

DO NOT BUY FROM THEM. By far the worst company I have ever bought from. I asked to speak to someone to escalate my concerns and dissatisfaction and obviously they don't care since there has been no one respond. Yet to get an answer on when the other half of bed will be delivered after we were assured it would be delivered complete. After 2 months of delivery delays you would think someone would have insured they had everything or at the very least informed the customer.

We ordered a kitchen table and chairs along with 2 recliners on our first order, then a few days later ordered a couch, loveseat and a desk. Due to the timing of the orders, our first order was to be delivered December 11, and the second order was to be delivered January 14. I called Ashley in December 8, just to confirm our delivery so I could be home. Everything was normal at that time. December 11 came and went with no contact at all from Ashley furniture. I called today, December 12, and was told that there was a note on the account saying I told then I wanted everything delivered at the same time. As it turns out, the truck driver added that note because one recliner didn’t show up. I asked if I could have the kitchen table, chairs and the one recliner anyway and was told it was too late, that I had already rescheduled everything for January. This was obviously done via telepathic means as I had no contact with anyone in the real world regarding a reschedule. So... now I’m without a kitchen table for another month. At least. To say I am frustrated with Ashley Furniture would be a massive understatement. If they had contacted me and explained the situation BEFORE telling me that I rescheduled my delivery (which again, I did not), I would have understood. Based on my experience so far, I would recommend not dealing with Ashley Furniture. Find a retailer that actually cares about the customers after they have your money. They got my money. They won’t get any more...

It was great experience shopping here. The customer service was outstanding. The whole environment was warm and welcoming. I would recommend shopping here over anywhere else. Gained a lifetime customer!!!

I’ve had the worst experience with Ashley’s furniture! I ordered a sectional in July and it was supposed to been delivered in September. It been place on back order every since. They have poor communication skills and I have to call them on the day of my scheduled delivery just to find out its not coming every week! They have made this Christmas stressful for my family and I. I’ve never had any issue with them til this year and been a loyal customer for years. I order ed from the Jackson, TN location and they just stopped answering my calls! They have been very unprofessional through this entire process! They will say certain pieces will for sure be here one day and then the next time it’s another piece that is missing.

Beautiful furniture friendly salespeople

Very Very Disappointed! We purchased a dining room set, and 2 accent chairs and a rug on November 1. I stressed many times that I wanted everything delivered at one time. I did not mind waiting for that to be made possible if need be. Long story short, they sent the rug to me on a freight truck. They delivered the dining room set with no table, one accent chair was torn on the bottom and the rug has a hole in it. We have sense received a new chair, kept the rug for a discount and still have no dining room table and they cannot tell me when I will get it. Thankfully I am crafty and built one for us to have somewhere to eat dinner as a family. Every time I would TEXT and check on things, I would get told to call a 1-800 number. The Jackson location never once answered the phone when we called. We ended up driving 45 minutes to the store to get help. I will not go back, and as a repeat customer this is very diss-heartening. Please consider shopping local and spending your heard earned money somewhere that shows appreciation for your purchase.

Got a great deal on exactly what I was looking for. Salesman was great and took my order over the phone so I wouldn't have to comeback in.

Great friendly service and quick transaction.

Our salesman Cody was awesome!!! Smooth transaction and got exactly what we wanted! Very pleased and felt that we were not being pressured to buy! Will be back for return business soon!!

Ashley, my Ashley Home Sales Representative, provided excellent customer service. She was professional, attentive, and kind throughout the purchase process!

Great selection and great prices!

Great service and reasonable prices

I'm giving 5 stars but I was really disappointed when I got to the store and the couch I had anticipate on purchasing wasn't in the store I could only view the couch on zoom. My salesman Cody was really nice and helpful in finding a similar couch to the one I liked. Shout out to Cody he's a great salesman! I'm supposed to get my couch delivered at the end of December but if it takes any longer I don't think I will order form Ashley's again.

This store is a joke me and my wife bought a couch and loveseat and a bedroom suit bedroom suit did not fit so we put it on the truck for return for them to take it off of our bill like they said they would I've done talked to corporate twice and then talk to their whoever runs the office in Jackson three or four times and they still haven't talked it off my bill I've been paying on it for almost a year now buyer beware

Laura Kee, our salesperson was amazing! She worked with my daughter and made sure she felt like the decision on her new bedroom was the most important thing in the world! The prices are so much better than even the local “warehouse store.” We will most certainly be buying all our furniture at this store in Jackson. Tennessee!

It clearly states in every door that masks are required yet at least FOUR employees weren’t wearing a masks. How inconsiderate!! I left although I was interested in making a purchase.

Walked in the store it was clean and very well decorated. Staff was very friendly and helped me get exactly what I was looking for within my price range. This was my first time in the store and I will be back again.

My experience at the Jackson,Tn Ashley's furniture store was excellent. Our sales rep (Joseph) was professional and not overbearing like others could be. He was knowledgeable about their peices and work extra hard to save us money where he could. At no time were we pressured for a quick sale or commission. Dont hesitate to go there and ask for Joey. Overall 👍👍.

We purchased our sectional from here in 2018 with no issues with delivery or after. We recently purchased a new mattress and adjustable bed frame and our customer service was fantastic per usual.

Purchased a dinning room table two yrs ago, now the stands are loose and the table wobbles. We thought it was a lose. While looking at a piece to set behind the couch, I mentioned to the salesman about the D.R. table, he said just a minute, and when he came back, he informed us there is a five yr warranty on the table and it is completely covered. Here's a number to call and they will be happy to repair or replace the table.

Fabulous merchandise - horrible customer service. After a trip to the store after a delivery mishap, I was offered a discount on my purchase. It's been nearly two weeks now and still no refund. The credit card machine gladly accepted my payment for purchase but has been rather stingy when it comes to credit or refund. Tomorrow I will make my THIRD trip to the store to try and sort this out as no one is able to reach the local store by telephone or text.

Great buying experience. Staff was so friendly and helpful answering all my questions and gave me a great deal! Very happy with my purchase! Thank you!

Salesman was very friendly and helpful in my purchase of new chair will use Ashley again this was my second purchase will definitely tell others of their good service!

Ashley furniture is a joke. Furniture cheaply made and comes on day one with bad defects. Protection plan in a fruad. Covers nothing and sure doesn't protect you for anything. It should be called "RIP off plan". This was my first and last experience with Ashley. I spent over 2,000 and and in a little over a year I have a pile of junk. I would've been better off going to Big Lots!!!

Where do I begin? Ashly is awful!! We bought a sectional last year and day one broken spring. Now a year later and the cushion is falling apart because of a broken zipper that we didn’t even know was there. Protection plan is a joke. Paid an extra 300 for nothing. It covers nothing! This is my first and last Ashley purchase. You will never get any of my money ever again. What a waste of over 2,000. Ashley you are horrible!!!

I have been looking for a sectional that fits both my taste and what my spouse wanted, which was two very different styles. The staff was amazing there and went above and beyond to find what we needed. They worked with us and helped us find the perfect sectional for our new home. They made the process so easy and we highly recommend going there to find your furniture needs!

I purchased a sectional last year and have had nothing but problems since I brought it home. I paid over 2,000 for it and spent 400 on a 5 year protection plan only to find out it covers nothing!!! When we brought it home a spring was broken. It took me 2 months to get that replaced. The cushion on the new part of sectional in the seam has come out. Now a zipper on the back cushion has broken. How can a zipper break when it has never been unzipped? I spent an hour of my life I cant get back on hold for them to tell me the the protection plan doesn't cover that. Why? I was told I would have to pay someone to come fix it. Total waste of $400. I will never buy anything from Ashley again. Very cheaply made and cost way to much to tear up and have so many problems from day one. I will also tell everyone I know not to buy from them as well. HORRIBLE!!!

AMAZING SERVICE!!!

Can I get my Refund Please...Can I get my refund PLEASE!!! We met a fantastic sales manager from Dyersburg who helped us tremendously and she is the bright spot of this place.The HORROR STORIES begin with the Store Manager who FORGOT(wink wink) to issue us a refund for our Living Room set due to our cancelation two days after purchase for which we Paid Cash! We requested a refund and were told that we had to get it from ASHLEY HEADQUARTERS because they can't give our MONEY BACK. So after 2 MONTHS WE STILL OUR OUT ALMOST $1,500 and no answer to when we will get our monies back.

The staff were friendly. We knew exactly what we wanted when we got there and found it. No questions asked. No haggling back and forth. The salesmen didn’t continue to try and sell everything in the store. He wrote down the items we said we wanted, went a itemized the list with prices, and got us fixed up. Would definitely recommend.

Salesperson was extremely helpful. Allowed me to make my purchase over the phone easily without having to go into the store.

The worst experience ever it is gonna take us two months to get a sectional we already paid for. I would never recommend srg or Ashley furniture. They told us we have to put a ticket in and you will get it sooner but never heard a single thing for two weeks. We call and check back each week no dates. Then we are told it’s coming October 17 now they don’t have a date till November ! Stay far away

Not a big selection on floor.

Who is the older blonde...probably around 45-50🥵 Jackson tn

Great experience!

Well stocked. Helpful.

If you want to wait 45 minutes each time you call, to have your delivery date changed numerous times, and get different answers each time you call about an order, then this is the place for you. I took off work to be here on the date I was assured it would be delivered, and surprise, no phone and no show. Terrible, uncaring customer service....

I had the best experience shopping with Alycia Jones. She was friendly, engaging and knowledgeable. It felt like I was furniture shopping with a friend. I will definitely be looking for her the next time I need another piece of furniture!

Great service and quality furniture

We were looking for end tables to match our coffee table. They had exactly what we had in mind at a reasonable price too. Excellent sales staff.

My visit was awesome. Coby was our attendant he was very helpful and pleasant . Will return

Had an amazing shopping experiences with their knowledgeable staff! Heather barnes was great and very personable! Defiently would recommend her.

Was told we would get furniture next weekend well its 3 weeks later and ever Friday they call and say next weekend a month later and still no delivery

Great Customer Service. Loved getting furniture here.

Sales lady Ashley did my order quick and got me to the gym on time. Haha.. can’t wait for it.

Received very good treatment at my local Ashley Homestore. The associates worked with me to find the right sofa for my needs. They were patient with my indecision and listened to me jabber on. I'll definitely be going back since I need some more furniture.

Cody was cool making sure he was available but gave us the distance we needed to browse. Very professional and worth the visit

Friendly staff, affordable and nice furniture

Today was a great day for us when we visited Ashley Home Store. We went in looking for a new chair Gail Smothers approached us and offered to help us find what we were looking for not only did she give us great customer service she went above and beyond to describe just what we were purchasing. The young lady that processed our purchase was also great she offered the protection plan as well as explained what it would cover. The ladies were very professional which made our shopping experience great.

Very Friendly staff.

Bad experience. Had my couch less than a year. Floor lamp bulb exploded causing holes in the couch. Would not replace although we had extra insurance. It took almost 3 months to get some one out. Only want to replace one end recliner fabric. Already a year old fabric will not match. Also we bought 3 pieces. The couch already has worn spot. The other pieces are not this way. They will spend more than we paid for the couch to half way fix it.

Professional Attentive Service*

I had an awesome experience and the sales people are so nice and accommodating

Fast , friendly, service

Jeff was very helpful and made sure I got the best deal in my new sectional. Can’t wait to get it in.

We purchased a sectional sofa and an oversized chair. Donna Lomax was extremely helpful and answered any questions we had. Will definitely shop with Ashleys Home Store again.

Awesome experience! The staff was inviting, and very pleasant. Would definitely recommend them to any one looking for a great place to shop for home furnishing.

Cody and Ashley where very helpful and even helped us figure out what bed best fit me and my wife.

The store was quiet and clean and I found the quality of the exhibits to be good.The clerk was polite and sincere in his explanations.I would like to visit again.

I went in today and Jeff was fantastic. Super friendly, easy to interact with, and he got me in and out quickly with what I needed. I would definitely recommend Jeff to anyone shopping for new furniture.

I ventured into Ashley's HomeStore in hopes of reestablishing my credit. The service was phenomenal! Donna, in the credit department, assisted me in getting just what I needed. I've purchased the most exquisite living room sofa and chair. I couldn't be happier. I'VE FOUND MY NEW FURNITURE STORE!.....

Love the options. Friendly service

The guy there really helped us and we got everything we wanted

My mom wanted to buy my daughter a new bed and we went into the store and Dionne was great. We laughed as she prepared our paperwork . She was great at helping us make our final selections. Although this went on my mother’s Ashley account and delivered to my home she made the process easy by adding my information to the sales ticket for the delivery. Due to the pandemic it was a couple of weeks out but she put our minds at ease. I would go back and purchase again from this store. It was clean and Dionne was a joy to meet.

Great place to find any type of furniture for the whole house. Jeff did a fantastic job allowing us the time to look everything over and was overall exceptional from the time we walked through the doors to the time we exited with our purchase. Good job and stay safe.