Ashley Jackson, TN 38305

Our sales associate Victoria was very courteous, knowledgeable, and professional. She listened to us regarding to what was wanted. There was no high pressure sales and everything was communicated very thoroughly.

Horrible experience. When our order FINALLY arrived, a picture was missing and the workers did not bring any tools and we were missing hardware for a twin size bed. My husband let the workers use his tools for assembly. We were told that the worker would return the following day to assemble the bed with the missing hardware. No one ever came or called. We had Ashley send us the hardware and it was wrong when it arrived. After a terrible experience trying to speak with someone in customer service, Ashley finally ended up sending the correct hardware and when my husband got the bed put together, it was a full size not a twin. So now instead of taking this issue to Ashley we have decided to just purchase a mattress to fit the full size bed. As for the missing picture, my husband went to the store and they just gave him the one on display. No discount. No explanation. Just handed him the picture right off the wall and sent him on his way. The workers who came to our home were rude, unprepared and unprofessional. They were also three hours later than the allotted time slot we were given.

Spent several thousand dollars at Ashley's recently and although the sales people were okay, everything after the sale was a complete disaster. Our furniture was delayed several months and when it came, the installers had no tools and had no professionalism at all. I ended up letting them borrow tools and they didn't have any hardware to put the furniture together. They mailed the hardware I put the furniture together myself and the bed I purchased was the wrong size. It's impossible to talk with anyone at the store or on the customer service line that can help with anything. My experience has been so bad I'm just buying a new mattress to fit the bed they sent rather than dealing with Ashley's furniture. Installers are very shady, they will just show up at your home randomly in unmarked vehicles.

Very nice personal attention by sales person and also the mattress sales person. Lovely people.