Ashley Store Jackson, TN

Great customer service, knowledgeable, friendly!

Excellent service! Great customer service with delivery people. Keep up the good work.

Jarvis Springfield (Jackson Tn store) needs a special pat on the back and a bonus with it! Fantastic salesman and I’m a hard sale! He just makes you feel like a friend instantly, polite, personal touch, goes above and beyond with communication. I instantly trusted him and frankly I don’t trust salespeople usually. Gina and David Smith

Delivery team arrived on time and was very helpful. The chairs are beautiful.

Ashley Furniture is a great place to shop. Good selection and the quality is top notch. The salesperson was great as was the store manager. They always have good sales going and no-interest payments available. If you pay cash (debit) you get a cash discount.

The delivery men, especially Marcus were so professional and kind. They did an excellent job!!!!!

Jarvis and David were friendly. They made the experience easy and amazing. Wonderful people and such a blessing.

Gail Smothers helped us with our purchase and she was very professional and a delight to work with. She answered all our questions we had and we never felt pushed to make a decision. Top ratings for Gail's service.

I recently purchased a new bed and a recliner at Ashley furniture in Jackson. Gail Smothers, the sales person, was amazing. She was patient, knowledgeable, and very helpful as I tried to make a decision on a bed and a recliner. At the end of the day, I purchased a very comfortable bed and a beautiful and comfortable recliner. I highly recommend Ashley furniture.

Anthony was our salesman on a recent purchase. He was so helpful! He moved a chair across the store so we could see how it looked with a sofa. He was not pushy at all. He let us look and discuss on our own but he was nearby whenever we had questions. He made the whole process easy!

Had a table in layaway waiting on my previous warranty to expire so I could use my in store credit. The warranty expired and I called to restart the process to find out they had sold the table and didn’t have another one due to it discontinued. I had to buy another table and settle on what I could afford. The delivery team was amazing they were nice fast cleaned up after themselves. 10/10 for delivery and 2/10 for sales at the the store

Delivery was early than expected. The men did a wonderful job. They were friendly and professional. Thank you!

Your communication regarding the delivery was spot on. The truck arrived exactly when your tracker said it would. The delivery was quick and the delivery crew were exceptionally nice!

Great staff! Good prices! They get you on deliver charge though ...

Great service. Found the perfect rocker. Will recommend. Thank you

Yes it match my decor thats already in my home. The quality and the fact that I could get all reclining seats and you were able the give me the 4 seated sofa. Well please!!!!

I had a wonderful experience while shopping. The sales people were very helpful as well as polite. Lauren Brynildson went above and beyond to make sure that everything went well and that my purchase was successful..Thank you!

You owe me a 2.0 pillow ship to 417 deerwood ln lexington tn

Great experience and everyone was friendly and helpful. Jarvis was the guy who helped us and he was a very big help. Would definitely recommend.

My wife and I went here to look at a new sectional couch and we were greeted by Jarvis. He asked us what we were looking at and showed us where everything was and gave us plenty of time to look around the whole store and then he helped us with measuring to ensure that the couch we were looking at would fit in our living room. Jarvis helped us with every step once we decided on the couch that we were going to get.

Wayne was awesome to work with!

I went into Ashley. Walked around for 30 mins. ! No one asked me if I needed help! But I was the only white person there! Made me mad!! Stood up at the desk! 6 people looked at me ! Finally I asked for help! Bought a dining room table! After leaving thought about house I was treated! Called cancelled order! After 4 people hopefully cancelled! Still waiting for credit! I have everything written down! Will contact my arty again tomorrow! Bought a bed $2500 from another Ashley ! Best care ice! NEVER AGAIN.

Today was a great day with Amelia Campbell! She was able to handle everything with care. Thx so much.

Shout out to Wayne Gillaspie for the excellent customer service. Thank you for all of your hard work.

Very kind and attentive

Lauren was excellent, she answered all my many questions, never tried to rush our decision & gave all the information I needed!

Always a good experience in Jackson Ashley Store!

I had a terrific shopping experience today at Ashley Homestore in Jackson Tn. Me and my wife were assisted by Amelia Campbell and we couldn’t have been more satisfied. We were in searching for furniture for a new house we bought and she spent about 2 or 3 hours with us helping in any way she could. We ran her all over the store multiple times and she was a trooper! I couldn’t have asked for a better person to help us. She never rushed us and was extremely helpful in all of our selections. What a great experience. We’ll definitely go back to this store and shop with Amelia again!

Lauren was great and patient with us

Lauren was able to provide quick accurate responses with a friendly positive attitude. The furniture looks lovely and I’m looking forward to adding it to my living room.

Excellent customer service. Lauren was awesome and very professional. Great selection. Fair pricing. Got this sectional in black for the Man Cave.

I have a very helpful assistant and she made shopping enjoyable 😉

It took forever for me to purchase my item. Hopefully I will never have to go back in the store to purchase anything again.

Wayne was so helpful in getting us the configuration of a couch we wanted. He was very personal and professional. We went in on a Sunday & got our furniture delivered on a Wednesday, the communication was thorough and prompt.

Jarvis Springfield is a fabulous associate with Ashley Furniture in Jackson TN. No pressure, knowledge, charming, and kind. Go see Jarvis. He made our visit and purchase that much better. Thank you, Jarvis!

Everything was great my sales lady shyun and the finance lady Tonnie was heaven sent you guys made me feel you valued my business for that may God bless you real good thanks

I had a great experience with my purchase at the Jackson Ashley store. I was promptly greeted by the salesperson, Jarvis, who allowed me to look around without feeling pressured, but offered help if I needed any. I would have to say this was one of the best purchasing experiences I’ve had.

I would like to take a moment to commend J. Springfield, a salesman at Ashley Furniture, for his outstanding service during my recent visit to the store. J. Springfield was exceptionally helpful, kind, friendly, patient, and genuinely concerned with helping me find exactly the chair I desired. He took the time to listen to my needs, answer all of my questions, and ensure that I was completely satisfied with my choice. His professionalism and courteous manner made my shopping experience both pleasant and enjoyable. I truly appreciate the care and attention he provided, and I would highly recommend his service to anyone looking for quality furniture and exceptional customer service. I would like to thank Mr.J.Springfield for his friendly service.Winnette Bobo🌹

I had an awesome buying experience

Was told delivery of loveseat would be from 10-2 on Friday, 10/3 and waited all day for a call. Called salesman next morning and he stated delivery had been changed to Wed., 10/8, with no explaination or notification! I told him ashley had just lost a customer!

Ashley Furniture store floor sales staff was wonderful!! Very helpful but not pushy!! Also good deal on the piece of furniture we recently purchased.

Friendly staff. Gail helped us with different options that best suited our family’s needs.

Anthony was very easy to work with. Very patient. Really listening to what I wanted. Pleasant young man. Now we'll see how the delivery goes.

STAY AWAY AWAY FROM ASHLEY FURNITURE!!! This is a terrible company and a terrible store that sells very cheap foreign furniture at domestic custom made prices. They don’t honor their warranty. They deliver broken furniture and refuse to work with you to even exchange it. Forget about refund. Their stores don’t actually carry any furniture it’s only for display. STAY AWAY FROM THIS STORE!!! You’ve been WARNED!!!

Very friendly appreciate quality help

I want to HIGHLY recommend Jarvis as a furniture salesman! He actually removed his shoes and crawled up into a sofa so we could judge whether the sofa was 'bed' worthy. Thanks to Jarvis as a superior representative of Ashley Furniture!

Lauren was WONDERFUL!!! She spent so much time with us, helping us find the right bedroom suite for us. She made our experience so great. We would highly recommend working with her, and we will be reaching out to her again if we need anything else in the future. (She deserves a raise! ☺️)

The customer service was amazing and furniture was beautiful. Process was simple and quick.

Shyun Hamlett was Great. She knew what we wanted and needed with in our budget. Great job 👏

Great service! Nice and polite salesman that was not pushy and eager to help.

Awesome saleswoman and great price

Amelia was awesome

Jarvis is the best salesman we have ever dealt with! No pressure from him at all!

Jarvis is great. He will find what you want.

Such a great experience. Wayne answered all my questions and was generous with his time. Today I purchased a mattress and base. Next trip will be livingroom furniture. Also, the store was beautiful and clean, restroom included.

Sales rep was very good and not pushy. She showed us what we wanted and let us make the decision. No pressure sales. 😃

It was great! Told her what we wanted and made it happen!

Jarvis Springfield was a great person to work with. The store manager was also very helpful

The sales representative makes all the difference when looking for something. Hands down to Anthony Foster for making this one of the easiest purchases to make. I will be calling on him again.

It was wonderful . Shyun Hamlett was a great representative!! If you ever visit this store , please request her .

Very nice and helpful. Will use again.

Jarvis was amazing to work with. Bought two rooms worth and he was patient showing items, and remembered us on next visit. While still awaiting delivery so can’t wait!

My experience at Ashley‘s today was excellent. Anthony, who waited on me, was very very thorough was very nice and truly a real gentleman. It was fun doing business with him. Hope he has a blessed day.

Great experience, no pressure. Super warm and friendly.

Sale person was great. She didn't push us in buying.

I have bought furniture from Ashley's before. Both times really great experience. Anthony is so good at what he does!

Very helpful associate

Gail did an excellent job and having the furniture we were looking for

Jarvis was courteous and very knowledgeable. He was a professional that I will refer my friends and family to. Thanks Jarvis!

Helpful and kind! Informative and best price in Jackson for quality furniture!

Very nice to work with

Jarvis was a great salesman. Very good experience.

Friendly, professional and helpful staff.

Jarvis was great!

Great job good salesman great attitude

Great service.

We purchased a coffee table and were told we had 90 days no interest with the financing we choose. Walking out we noticed they had charged us for the extended warranty. Mind you we never said we wanted the warranty and we were not asked if we wanted it either. We went back inside to talk to the sales person and she said call back Monday. We picked up our table the next day in Memphis and I called and talked to corporate about this matter. They canceled the order after we picked it up and sent us a new receipt to sign virtually that’s when we realized they lied about the interest. We went back, paid in cash and will NEVER shop there again.

Pleasing and helpful staff

Very helpful

They are not very friendly or welcoming. Upon entering, no one greeted us or offered to help. There was a gentleman that watched us walk around aimlessly. As we approached the help desk, again, not a single associate addressed us or introduced themselves until we had to grab someone’s attention. I don’t think I’ve ever experienced such a lack of customer service. Furniture wise, they do have a decent selection but we were also able to find the EXACT same sofa for $200 less at a different store. So definitely shop around.

Great selection and great service.

Gail was our sales rep. She was very knowledgeable on everything from bedroom furniture to mattresses to kitchen stools. We appreciated her patience and never felt rushed to make a decision.

Gail Smothers was very kind, informative and best of all, she gave us space to browse and decide what we wanted. I would definitely seek her out on our next visit. It took longer than expected and my fiance was so hungry he felt faint. She got him to the break room, he gor a snack and back to shopping we went! We got a dining table with chairs and bench, a small sofa/chaise lounge and a Nectar mattress/ base. GO SEE GAIL!!

Very good customer service. Worked with us to find something within our price range. Delivery and set up included at a reasonable price.

Lauren took great care of me!! She and Wayne were great at helping me! Definitely. will use them again!

Beautiful store, friendly staffs d the BEST SALESMAN, Wayne!!

Caleb was a very professional salesperson. He was helpful and worked with me on pricing and delivery. The very next day I received confirmation of the delivery date we had established. Today I was advised of the timing window for delivery on Wednesday. Hope it goes as well.

Amelia was helpful and stayed close by to answer questions without being pushy. Love that, thank you Amelia! Caleb was also personable and gave helpful information regarding my purchase. Very happy with the customer service.

Went in store to order new furniture for a house me and my fiance were purchasing and while the sales process was simple and Amelia did an excellent job being knowledgeable and helpful. Everything since has been nothing short of an absurd comedy of mistakes and errors. When they delivered our furniture the installers damaged our dining table by over tightening the bolts on the underside of the table to the point where humps formed on the table top. Luckily, that was replaced fairly quickly within two weeks with little hassle. When we finally got our bed and sheets in we slept on our new bed for ONE night fine, but the center support beam splintered and split on the SECOND night from normal use. I called to ask about replacing that and was told to file a warranty claim. Hahaha yeah right. No shot im filing a claim on a piece of furniture that was used once and was improperly installed (screws where over tightened causing the wood to splinter) so I reached out to our helpful sales rep with photos and she said she’d get it in the process to be swapped out. That was two weeks ago. I am glad we have a guest room with a second bed set or otherwise my pregnant fiance would have to sleep on an air mattress while Ashley Furniture does…. Nothing? Completely appalling. Utterly nonsensical I will be telling anyone who will listen to steer very far clear of Ashley Furniture and the destructive “white glove” installation, they didn’t even remove the plastic from the dresser, chest, and nightstands when installing the handles. I had to go back behind them and remove the handles to get all the plastic off. Use Wayfair instead if you can put together the furniture yourself or literally any other furniture store. Edit: The number the store replied with was the generic help line who then directed me to the claims department. So far ive been in contact but as of this update I have not received response in almost 24 hours. Not surprised. The customer service department is sending me the replacement parts which will be here in 2-4 weeks. I guess im expected to do their job and put the bed together myself now? Probably for the best, the “white glove service” would probably damage it again anyway. Laughable company

Our home furnishing expert, Shaun Hamlett, was professional and so very helpful in helping us find the perfect recliners for our needs. There was a great selection and I was able to experience the different recliners before making my choices. It was a pleasurable shopping experience.

Jarvis did an amazing job explaining all the features of the sectional and all the payment options. Will definitely recommend him to others

Staff not friendly or courteous, at all.

Gail Mattox was a great salesperson in helping me. I will be back in the future thank you so much.

Exemplary. Outstanding customer service.

Jarvis Springfield was hands down the best!! Easiest transaction I've ever done! If I could give one million stars for him and Ashley furniture I would! Thank you, thank you, thank you!!!

Very good service!

Great customer service!!!!

Amelia was amazing.. great customer service.. we love Ashley's!!

Anthony was very helpful today in helping me find exactly what I was looking for!

We only had one issue. We were told the cold sheet that she showed me would cost $200.00. And the coldest sheet would cost $350.00. But she was talking about what she had at the counter, which was a standard size sheet. We got the queen size bed and she never told us that we would have to pay more than $300.00 for that size. I never would have bought it if I would have known there was a price discrepancy to that extent. My husband was furious. He sent a nasty review to the company. They called and talked to him with no answer to our complaint, but then they removed our complaint completely. I consider that very bad business. Anita Eno

(Translated by Google) Very kind, it was my first time there, I loved how they treated me, thank you very much. (Original) Muy amables fue mi primera vez que fui ai me encantó cómo me atendieron muchas gracias

My first time buying at Ashley furniture and Anthony Foster was amazing kind help in every way he was very friendly and kind good soul ❤️

Anthony was very kind and a JOY to shop with!!!

Great customer service and the staffs was really nice and got me approved

Excellent service Jarvis was great. He made my experience quick & easy.

Amelia Campbell was very professional and patient. She was so helpful getting me financed for my NEW sectional! Thanks again Ms. Campbell 👍🏾

Gail very knowledgeable, friendly and professional.

Amelia was very helpful and professional

Helpful and listened and pricing.

Very pleased with the level of service we received. It was a great experience.

I walked in was greeted and helped immediately appreciated that thank you Jackson Tn Ashley So I'm editing my review based on delivery and services after the store So they finally delivered my items I got a table set for chairs but they only brought a table and three chairs then inform me that a chair did not come in So I set up a date for 2 weeks later and then I get a text message to please contact us up and set up a date So I called them and inform them that a representative call me set up a date and that the chair was in now all of a sudden the chair has disappeared and it's not in and now I need to set up a new date for the month of July this is not good service at all so no I do not recommend going back to Ashley and it's so crazy how I spoke with someone yesterday was telling them how I got a table and chairs from Ashley and they said oh I would never cuz they delivery is ridiculous The men that brought my things out were great but they only brought a table in three chairs what sense does that make they delivery stinks I will not mess with them again

Shyun was superb! Very knowledgeable and friendly. Made our buying experience pleasant and seemless!

My experience with our sales rep Caleb cook was awesome! He was very knowledgeable and patient with us and showed his professional side when pricing out not one but two different sets of furniture for us. we are pleased with his work and how he connected with us he did a awesome job and I would be pleased to deal with him again . It's so nice to be able to work with someone who don't judge u on appearance and is willing to give u time to explore options and prices. Thank you again Caleb cook for your time and patience with us!

The individual assisting me did an excellent job. I would highly recommend her to assist others. She took the time I needed to locate the right piece of furniture.

I was greeted as soon as I walked in the door and my salesperson was very friendly and helpful. I bought several pieces and they were delivered on time. I was informed about my delivery every step of the way.

Got immediate and kind attention. Shyun knew exactly what I needed and got me taken care of.

Jarvis and the on shift manager were very welcoming and accommodating. We were furnishing our new home and the 30% Memorial Day sale was the cherry on top of the outstanding service. Definitely recommend shopping here if you’re in need of home goods!

Outstanding experience. Spent a great deal of time with Caleb, the representative (salesman) that helped us with various items for our new home. The store was very clean, the products were top notch and the service was super. We will return to shop their again.

I recently purchased a kitchen table set from Ashley Furniture and had a great experience! The selection was impressive, and I found exactly what I was looking for. The staff were friendly, knowledgeable, and very helpful throughout the process, answering all my questions and making sure I was happy with my choice.

They were helpful and easy to work with when we got ready to place our order. There was a little trouble with the first delivery date we had. We never heard from anyone to confirm and when we called had to reschedule. I’m not really sure what happened but the second date we had set up went without a hitch. The delivery guys were very nice.

My fiancé and I walked into Ashley Furniture after hours of running around and were in our lounge wear “ flip flops , jeans and gym pants” hot and tired . We didn’t plan on buying a couch set this day, just wanted to look around . We were previously looking for new furniture but in our budget, with no luck . After the past week we didn’t expect anyone to walk up and offer us help because of our choice of clothes and “other factors” We thought we were just going to walk in, look around and leave but this kind lady name Shyun jumped right in to help us without hesitation . My fiancé and I looked at each other , looked back at the couch that we were debating on, and said WE WILL TAKE IT . It’s was quick and easy to set up a delivery time that worked around our work schedules. She was so kind and listening ! Shyun Hamlett deserves recognition, thank you so much !

Very knowledgeable Staff, not pushy trying to sell items. Gave us space to look around and was able to answer any questions along with being very supportive.

Very helpful explained everything in detail very patient and no pressure sales

Jarvis was attentive and knowledgeable of the furniture we was interested in purchasing.

Awsome place to shop, great prices, and no high pressure sales. Stop in and ask for Gail 😁😁😁

We had a fantastic experience working with Jarvis!

My sales rep was kind and helpful. I came in knowing exactly what I wanted but he still was attentive and helpful

The quality of the furniture isn't great. We spent 3000 on a sectional. After two years the cushions were so bad it was uncomfortable to sit on. We were told the extended warranty (facilitated by Ashley) we purchased would cover it. Well it didn't and while admitting to the cushions being flat for awhile, the warranty place said that was admission that the problem has been going on for more than a month which goes against their policy, voiding our warranty. Ashley worked with us to make it right and we got replacement cushions. However, somehow these cushions are even less quality. The cushions are already losing their integrity after a month. So, we are pretty sure they replaced them with even lower quality than before. Just seems silly to spend 3000 on a couch thay won't hold up longer than two years. Mind you it's just my husband and I and we don't have kids. We have spoken to Ashley reps all they do is assure you their stuff is quality as you are sitting on their non-quality couch. Make that make sense.

Very very great service!!! Got us exactly what we wanted at a great price!!!

Purchased an end table, they delivered it a week later broken. Can’t return it to the store. Nice people at the store but the company is terrible, they have no inventory, return policy is terrible. Has a car dealership vibe. The employee at the store said he would never purchase anything there. STAY AWAY!!!

Great experience

Amelia was super helpful in helping us select a couch for my new apartment! High quality furniture at a reasonable price. Super friendly staff! Would definitely recommend shopping for your furniture needs here!

Jarvis was very professional and helpful! Made the buying process super simple and was very informative which helped in our decision making. We were very impressed with his knowledge and willingness to help. Be sure to ask for Jarvis! He will not disappoint! Will be returning!!

Ashley has always been a great furniture store. Great service and quality furniture at a good price.

Very nice helpful service. Amanda Campbell was an exceptional sales representative

I was looking for a recliner for my mother-in-love who was ill. Jarvis was so helpful and understanding. Being from out-of-town, I had lots of questions and wanted the chair asap but showed up almost at closing. Jarvis looked everything up for me and emailed me all the info. He was so sweet when after meeting with hospice, it was decided we were already past needing the chair. So I did not buy it. Our family was very appreciative.

Great selection of furniture to choose from, and Wayne was incredibly helpful throughout our purchase. He wasn’t pushy at all and took the time to answer all of our questions. Highly recommend!

Very helpful and friendly!!

Anthony did a fabulous job assisting us today. He was very patient and made sure that he showed us everything we asked for.

Beautiful store and amazing customer service!

Friendly and really helpful

Best experience ever

Polite and helped me make my final decisions. Then came back and bought a mattress and bed frame.

Very helpful and super friendly staff from the moment you walk in you are greeted with a smile and treated like one of them! Very great experience and I definitely recommend shopping here!!

I just bought a sleeper couch at Ashley's. I had a wonderful experience, the sales lady was so helpful. I found exactly what I was looking for with her help. I would definitely recommend The Ashley Store in Jackson to see everyone. They didn't even mind that we had our dog with us. Five stars all around!

Great options for anything you want. Wayne was an awesome associate! He was very helpful and knowledgeable, and seemed generally care for your needs.

It was a great experience

Fast and easy! Jarvis was excellent!

Shyun was very nice and polite and helpful. I appreciate all she done for me.

Great company and great people!!! The salespeople in Jackson know their furniture! Fast turnaround time for delivery too! Thank you Amelia for your help with finance options!!

Amelia showed great customer service in accommodating our purchase.

Jarvis was great! I came in the store to buy a new mattress andhe took me through the process effortlessly. Not pushy, but very thorough in his explanation of the positives and negatives of various models. Never tried to upsell me on anything, he was what a professional salesman should be. Vert impressed with my experience.

Jarvis was very knowledgeable about the furniture my wife and I were interested in. He gave room for us to look and discuss the many options . It was a pleasant experience.

Excellent customer service. Excellent follow through ! Love Miss Shyun !

My sales person Amelia was great, however my furniture was to be delivered on the 22nd, when I checked on it on the 22nd, it showed my order was canceled, I was quite upset as I had made arrangements to be home, I went back to the store it turns out that they were missing a signature and failed to notify me or my salesperson of the issue, that is terrible customer service, Amelia and I fixed it and now my furniture will not be delivered until the 4th, they could have at least compensated me with a free delivery or a phone call apologizing for the inconvenience, but nothing…very upset about that, the fact that they left both me and my salesperson in the dark is unacceptable

Jarvis, was polite and listened to me far as what I needed. Thank you Jarvis I enjoyed your company and thank for listening to me. You're a great salesman!!!

Wayne was great during my visit at Ashley's! He was very attentive while giving me my space to browse at my leisure. He also took the time to provide several price checks as well as engage my 5 year old son while I shopped. I will definitely be back and look forward to purchasing wall art pieces which was the nature of my visit. Thank you for a good experience and great customer service.

Returning customer! Ashley furniture is my go to place when looking for home decor. Great prices, great customer service, quality furniture! I purchased a bed frame 5 years ago and it’s still in good condition like new to this day, no problems or complaints.

Anthony was so sweet patient and a big help

Jarvis was very friendly and helpful

Very helpful with my purchase and a great experience!

Had a wonderful purchasing experience with Ashley Furniture store in Jackson, TN. The man that helped us, Anthony, gave us a wonderful tailored experience. He wasn’t a pushy sales person like others I’ve dealt with at other stores and he was extremely personable and nice. He helped us find a sectional and a mattress and adjustable frame that was perfect for us. Even got us a wonderful deal!! Plus the furniture they had in the store seemed to be top quality! 10/10 best buying experience. I would recommend anyone to come here to get what they need. Big thanks to Anthony and people at Ashly Furniture. God bless!

Great customer service and atmosphere even though they are going thru a renovation

We love Ashley Furniture! The staff members are friendly and easy to work with. We found exactly what we were looking for and were very pleased with our shopping experience!

I was greeted by a sales associate when I entered the store. He was knowledgeable of his products and courteous and helped me with my purchase.

Shyun was very helpful in assisting us to find the right living room set!

Worst experience ever. Bought a king size mattress but was delivered a queen!!! Called the store that very day & was told no exchanges or refunds. Terrible customer service. Shady way to do business. Passed around from supposedly corporate and escalation dept with promises and No follow through. Should be put out of business. Horrible reviews online.

Shyun my sales associate is calling me a liar saying I ordered a queen size mattress when I ordered a king. They wrote up the paperwork wrong and are refusing to accept responsibility for it. They have no return policy. I have a brand new queen size mattress that’s never been slept on that I can’t return. My delivery appointment was scheduled for 9am or later. They show up to my house banging on the door at 7am. They refuses to accept responsibility for a $1,000 mistake. Never do business here or they will rip you off and accuse you of lying. I will be reporting to the better business bureau and I will be sharing viral social media posts about my experience here. Every real estate agent in town and every car dealership in town will know not to send their customers to Ashley furniture when I’m done sharing all of these posts.

Wonderful customer service

My husband and I had a great experience. Our sales person rendered excellent 👏 customer service.

The salesman at Ashley was super pleasant and helpful. He confirmed our choices and processed the order, going over everything in detail. He was able to get us a quick delivery. Super happy!

The store was being renovated but we had a wonderful employee named Jarvis Springfield who made us comfortable and unaware of anything around us but looking at furniture. As customer service is now at a premium, your company is fortunate to have Jarvis working for you. Mary Lisak

Jarvis was so friendly with no pressure. I would recommend him to anyone!!!!

My experience at Ashley furniture was very pleasant and I would recommended to my friends to visit Ashley furniture store

Great experience, however I did feel as If there should be more to choose from. My saleswoman was awesome

Jarvis was wonderful to work with to get exactly what we wanted.

anthony and andrew are the coolest people you'll ever meet. WILL be back

Great experience. Highly recommended Amelia. She was so accommodating and helpful

Anthony is a knowledgeable and personable sales person. Believe him to be honest and trustworthy. Nice to do business with. I don't have any idea what his wages are but in my opinion he is worth more to Ashley than they might realize. Ted & Katherine Dickerson

The salesman, Wayne was extremely helpful. Found exactly what I was looking for.

Very nice and helpfull went above and beyond of satisfaction

Shyun Hamlett was very helpful, knowledgeable, and a joy to work with. She made my experience easy.

Amelia and Jarvis were very helpful. We found just the right furniture for our living room.

The experience was nice and the people were friendly and very helpful with picking out this bedroom set for my new home I'm excited and I can't wait until I move in my new place and put it in my new home.

My visit to the Ashley store in Jackson was top notched. The friendly service and quality of the furniture is unmatched. I recommend the Ashley store for all your furniture and decor needs.

Shyun was very professional and helpful!

(Translated by Google) Excellent delivery experience.. my family and I are very grateful for everything.. it is worth buying from Ashley,,,,,,🫂❤️ . (Original) Excelente experiencia en la entrega .. mi familia y yo estamos muy agradecidos por todo .. vale la pena comprar en Ashley,,,,,,🫂❤️ .

We had the joy of working with Amelia Campbell at the Ashley store in Jackson. She helped us find the perfect sectional for our family. Very personable and professional! Will definitely do business with her again!

Very nice store, our sales associate William ,was very helpful ,and knowledgeable about the products .

Even though the store is under renovations alley still had a fantastic selection. Salesman was a little over zealous with the upsells even after I told him what was he tried to get me to spend more than double. Other than that I was very pleased with the prices and selection.

Great experience! We were greeted promptly by the friendly, respectful manager of the store. He gave us the opportunity to browse until we were ready for his help, then gave us his full attention. He was very helpful and answered all our questions. Ashley’s is our favorite place to shop for great quality furniture!

Was very helpful even with all the noise going on with the remodeling going on.

Outstanding customer service from Shyun Hamlett!!

Shyun was very professional and quite knowledgeable about any item I asked questions about. I was very impressed. I’ve bought all of my “past” furniture from Ashley’s. Why go anywhere else because I feel they are the best??!!

I love shopping at Ashley,also thank for having someone very knowledgeable like Shyun Hamlet,I will be Shopping there again thanks!!

Jarvis was extremely helpful! Great experience!

Mr. William Ing was very helpful and also very professional!!!!

Shun was great. She was professional and provided wonderful customer service. I will definitely purchase from Ashley again.

We had a great experience today. William Ing was great help.

This purchase has been a terrible experience.

Tony helped us 2 different days with purchasing a table. He worked hard to get us the best deal. Pleasant. Not pushy. Friendly.

Our salesperson was very pleasant and helped us get a good rate on the chairs we bought

We purchased what appeared to be a nice ottoman from Ashley. They presented it to us in their catalog. Later we learned it would be 3 or more months before delivery. We will see.

Everything was great

Anthony was so helpful and I love my choices and the price. I had a very bad experience with Ashley 15 years ago with a 3 month delivery wait but decided to give them another chance so I hope the items I bought are delivered promptly. So far so good. Thanks , Anthony

I had an AWESOME experience with Anthony. I told him what I wanted and he knew exactly what I needed. Thx for everything Anthony and I look forward to working with you again when I come back to get the chaise!

I had a blast shopping and Wayne the Assist Manager was great!!! I found a lot of great stuff and the pricing was great!!! Everyone get to Ashley furniture and take advantage of the sale stuff. Maria

The purchase was very easy the staff was knowledgeable and kind

My experience was great. William did a great job. Very friendly staff.

Great service.

Shon was great

Awesome experience they made it super easy

I had an awesome experience at the Ashley store. The guy that helped us, Jarvis, was so much help and was very friendly and personable. I was in and out in less than an hour with exactly what I wanted!

I was told the delivery charge was $79. I didn’t realize until later when I read the receipt I was charged $129. Please refund Thanks Tina Mosley

I had a wonderful experience... Everyone was so polite and eager to help...I really enjoyed my time there today!

Love the shopping experience. The sales staff is helpful and knowledgeable.

Excellent customer service

Anthony Foster was my sales person. He was very patient and helped to find exactly what I was looking for.

Good experience. Ordered online. Couch came in like a week early and delivery was easy. Would definitely do business with them again.

Cam was very helpful and patient while I tried to find what I wanted! I highly recommend working with him!

Jarvis was great, if you are in the market I would recommend talking with him!

Staff was friendly and helpful.

I should not have to pay $69 delivery charge for a mattress bought in Jackson, Tn because the store didn’t have it in stock and I bought a truck to pick up the adjustable base. Would like the delivery fee refunded. I have spent lots of money at Ashley in the past.

Awesome experience, so very helpful and engaging.

Wonderful service from Shyun. Simple process and she knew exactly how to help.

I was needing an earlier delivery date than what the options were on the Internet so I called the store. Shyun Hamlett went above and beyond customer service to find me something!! Very similar to what I wanted, sent me pictures and was able to process the payment online. She was very helpful and you just don’t see that very often in today’s world. Great job!!!

Associate has to depend on a manager too heavily to process a purchase using a store credit. Printer at desk not letting need to computer heavily slowed process. Shyun H is wonderfully helpful and very pleasant to work with.

It was great!

My experiance at Ashleys furniture was great.Mrs Shelia was a great sales person. She did everything she could to help me find what i wanted. Thank you Mrs Shelia and Ashley furniture for being so kind to help me out.

Remodeled my living space and had a sectional in mind. Jarvis was patient, kind and is awesome with customer service!! Jarvis worked with store manager who was amazing and helped me with discounts plus good pricing!! Keep up the good work!! 🙌🤩😁 High tech, good quality furniture!!

We had the very best experience with Shyun! She was professional and extremely knowledgeable. She showed us top of the line mattresses and also the lesser expensive ones. She was so good, we purchased a new sofa too!

Jarvis was exceptional!! He went and above and beyond for me ensuring I got exactly what I was wanting.

Excellent Service Would buy from her all over again

Great customer service, great items in stock. They had everything we needed and even gave our toddler candy to munch on. That made it easy to see which couches could tolerate sticky toddler fingers! Our salesman Camryn was great too. He knew when to back off and let us look and could tell our body language when we needed him. He was always in the background but I never felt like he was hovering. He took great care of us

I had a great experience, Shiela was a pleasure to work with. Very relaxed, non stressful, and comfortable setting.

The whole staff was friendly and very helpful when selecting my items for purchase.

Very helpful in locating end tables to match a tv console purchased last year. Gail went above and beyond to assist us.

I went to look at a bed and Shyun who helped me was very knowledgeable. We decided to buy a bed that was better than the one I planned to buy. I will go there again.

The Manager, Anthony was very responsive to my needs and assisted with patience. I will definitely be visiting this location again

Anthony Fisher was an excellent salesman. He was very professional, personable and sweet. Anthony made our buying experience a breeze.

Anthony F. was great!

Definitely a 5 star event - our visit yesterday to Ashley in Jackson, TN. We were looking for a recliner or a rocker/recliner and if YOU are, yes this is the place to go. I'll bet I sat in at least 15 different ones before I found THE ONE! Awesome styles, colors, fabrics, features and great prices. I do think our sales person had the patience of a saint, thank you Wayne! Can't recommend highly enough the variety of different choices, styles, features and colors on this particular item. I know, you want to be comfortable, when you read, watch TV, take a short nap or just plain relax. Our new recliner is all that and so much more. Can't hardly wait for it to arrive. Absolutely worth the visit - (or the drive!)

Camryn was the sweetest. Good with my kids and friendly. He was knowledgeable and professional. Polite and personable- Great Job! Will be back again.

Like my sales lady. Very helpful. Thank you Her name is Shyun

The sales person, Sheila, went above and beyond!! Great customer service!

I recently had the pleasure of working with Jarvis at Ashley Furniture, and I couldn't be more impressed. From the moment we walked in, he made us feel incredibly comfortable. His exceptional service made the entire furniture-buying experience enjoyable. If you're shopping at Ashley Furniture, I highly recommend asking for Jarvis—you won't be disappointed!

The staff was exceptionally nice and the store was clean, beautifully decorated, but most of the furniture was white, beige or gray. For a store in West Tennessee I'd think they know about dirt and red clay. Darker colors would be better for the area, children and pets.

Wonderful experience with the Ashley store in Jackson, TN. We visited the store 3 times before making a purchase. Our customer service rep Jarvis was so patient and kind and had a wonderful personality. He even pulled a sectional apart for me so I could see certain pieces of it and get a feel for what it would look like. We really enjoyed working with him! Thanks for such an easy furniture buying experience.

Our salesman Anthony ask for him.

Amelia was awesome. She helped me a lot. She wasn’t pushy at all and she understood what I was looking for and she even helped me save money. Thank you so much Amelia. If you shop at Ashley’s ask for Amelia!

Ask for Shyvn Hamlett when you go! Top notch, stellar customer service. Phenomenal! She has been my go to for furniture at this location for at least four years. Great selection. Great customer service. Great prices.

Watch the Details if you shop here!!!!!!!!!!!!! we were going grab 2 recliners, $900 ea=$1,800+tax total $1980ish. We were going to pay no interest payments and I asked for the total and she said $2,700 lol. They added $900 in delivery and insurance which they DID NOT ASK me did I want. The saleswoman started talking real fast and changing all the details as we went forward. if this is how she operates all the blame goes to her, but if this is how she was trained Ashley can have it all. Either way if you chose to shop here pay CLOSE ATTENTION to the details because they are looking to take advantage of you and take as much $ as they can get from you. IDC if payments are $40 or $400. The total I have to pay you is real and you tacking a whole extra chair on their is RIDUCLOUS.

Very nice and helpful

Ashley store is a good place to shop. The people work thair is real nice. They help you find what you looking for.

Wayne Gillespie couldn’t have been more helpful. Excellent purchase and easy purchase.

Shelia was very helpful. I hate shopping and she made it pleasant. Thank you

It was great the salesman was a prefect gentleman told his time with us and explained everything very well

Shelia was very helpful in helping us pick out a mattress. We’re in and out of the store pretty quick!

Excellent customer service!

Jarvis was very friendly, helpful and helped us meet our needs while we were shopping for a chair. He answered all our questions and gave us a very comfortable experience!

Jarvis Springfield was great. He helped me pick the best chair for my comfort and was very friendly and personable. Looking forward to receiving my chair.

Wayne was very helpful and friendly when I was looking for a chair and bedding in store yesterday. Great customer service.

Great service with no pressure!

Amelia was amazing!! I told her what I was looking for and she knew exactly what to show me. She was open and honest and I didn't feel pressured at all. She knew the stock and the options. First class all the way. Thank you Amelia!

The staff is awesome very helpful and knowledgeable

We had a great experience working with Amelia Campbell, she gave us plenty of time to look without feeling pressured into making a purchase. We went for one item and ended up with 4 just because she took the time to get us the best deals and answer all our questions.

Great service

Very helpful and friendly service!!

Very easy & painless experience! My 2nd time within 6 mos going to this location & buying our furniture & I will be back a third time! Amelia was great to work with!! Thank you!

I loved it that the salesman wasn't pushy. He gave me plenty of time to make my own decision.

We had a great experience @ Ashley. Jarvis Springfield was a delightful.He was courteous, very informative & knowledgeable & helpful in helping us make our decision. The delivery gentlemen were also courteous,quick in placing our furniture & remove all packing material. We were informed of when the delivery was on the way. Everything was seamless. We will definitely return for future furniture needs. Thank you for the great experience. Jerry & Sharon Tipps

Very helpful and nice

Amazing experience. Terez Jackson was a wonderful sales representative and the management team Made the entire transaction a very smooth one. I am generally not a fan of salesmen, But we never felt pressured and truly enjoyed the experience. I would recommend them to anyone.

Courteous and very helpful! Just what I needed in a headboard.

Very professional and helpful. A+ service 👍🏾

The salesperson was so professional. She knew her products as well as the inventory. Her personality and character set her above all others.

I had a great experience looking for what I wanted. I was given information when I asked and never felt pressured. I will definitely go back when I need something else.

The customer service at the store location in Jackson was awesome. I had no issues and the lady was helpful. With my order, it was going to take longer, but everytime I had questions or needed an update, she was very quick to respond. The only issue I had was with my ottoman. It came on its own so I did not have to wait longer for my couch. However I had set the delivery up and it never came. The time was from 11-2. I did not hear anything until 4 that their truck had been broke down. I just wish there would have been better communication since I had asked off for work. Thankfully they were able ti deliver the next day.

Great people to work with. Let them know your budget and they will point you in all the right directions.

The sales person was helpful and knowledgable.

Anthony did a great job helping us out while making our purchases. He was friendly and answered all of our questions without hesitation.

Shyun was amazing to help me find exactly what I was looking for. There was no pressure to buy. She’s very professional! Can’t wait for my living room furniture to get here!!!

Jarvis was a great salesman deserve employee of the week. And I left and came back because his customer service was outstanding !! All positive vibes. I hope I love my new bed and I hope it come on the date it’s scheduled just looking forward to a good nights rest on my new mattress

Amazing shopping experience, I apologize I had to amend my review, the shopping experience was great, but my delivery and how the store handled how my delivery experience was changed my mind.

Anthony was very helpful and allowed me the time and helped me with deciding on exactly what I wanted . He was very knowledgeable about all the furniture they had in the store. Thanks Anthony anytime you want to go fishing. LoL

The sales associate in the store was very friendly and when I told her what I wanted, she took me to the exact chair I was looking for— and I bought it within 5 minutes of entering the store! I was very satisfied with the service, the delivery, and I love my new recliner!

Had a great experience here! Jarvis was very accommodating and nice. It felt like I was talking to a friend. He wasn't pushy for me to make a decision and was great at explaining all my options. 10/10 would recommend 👌

Purchase two identical sofas on March 11 2024. One off the floor one had to be delivered from memphis. One off the floor was not given the correct cord for the power recline and headrests. Contacted my salesman and was told that the manager was putting the cord in the mail the next day. Today is June 11th 2024 still have not received the cord. No way to contact your stores directly. Furniture seems to be good furniture but customer service is no good at all! It's a shame when you spend over $3,000 on sofas and cannot get the parts to make them work correctly. Where I'm from your word is the most important thing you have. That being said purchase from them at your own risk, because their word isn't worth anything.

Wayne Gillaspie Was very helpful and friendly.. He came up to me when I first arrived and just told me what the specials were and were I could locate what I was looking for.. He didn’t follow us around and came back to help when I needed it!! He made the experience incredible!

Amelia was absolutely amazing to work with. Very patient with me. Awesome Experience.

Shyun was nice, efficient, and professional. She’s an asset to your organization.

Very nice store. Great associate! Shyun Hamlett showed me several available styles and then let me look on my own. I was looking for a recliner that fit me. I didn't want a big bulky one, and I wanted a recliner that I could handle easily when I felt like reclining. Mororized ones were too big for me, but I found that the "push button" Zero wall style of recliner was just right. David, my husband agreed that I had found a good size for me. I wanted a different color and she ordered it for me. It will be delivered soon! I'm very pleased and happy with options and pleasant service that I received at Ashley's in Jackson,TN.

It was great. Shyun made it quick and easy and even noticed a deal that I missed to make sure I was able to take advantage of it. She gave great suggestions, never came off as irritated but in fact quite easy going. She walked me through it all from the deal to the purchase to drop off options, everything. I purchased the 4 barstool set counter table in gray. Good quality and so far has not disappointed!

Sales person was friendly and not pushy. They answered all questions and was mist helpful

Sheila and the manager were incredibly friendly and helpful! Thanks!

Dave and Jarvis was very patient and helpful throughout the process.

Found a beautiful bedroom set, Anthony got us checked out quickly and set up a delivery date that was later so we have time to install carpet, he was very helpful!

Very professional, knew the potential product well, helpful and not overly aggressive

Amelia was great! Wanted a different colot that the couch came in. That color had been discontinued but she called to see if they still had any pieces in that color…they did. She made sure we knew that would delay the delivery by a couple of weeks. We were okay with that! Thanks Amelia!

I highly recommend this place they always help me find the right living room or bed set and they are very affordable

Great costumer service.

The customer service was great. There was no rushing in making my decisions and I felt comfortable asking questions when needed. Shyn Hamlett I Thank you for patience and your willingness to help make the best decision for me. Keep up the Great Work!

Great service!!

The representative was well knowledgeable about the product out for sales and was able to meet my desired furniture that will fit into my apartment.

Amelia was extremely helpful. She helped us with our purchase and was knowledgeable and friendly. It was a great experience.

Our sales professional, Amelia, was super sweet & helpful. Huge selection of beautiful, quality furniture. We went in knowing exactly what we wanted. It wasnt something that was regularly carried in stock. Amelia helped us get our order placed quickly & explained every detail to the fullest leaving us with no questions. Delivery date was estimated much earlier than we'd anticipated. Best experience we've ever had buying furniture! Highly recommend shopping here. We'll definitely be going back. 👍

My experience was great, I came in and didn’t have to wait on a sale an associate to help me. I told them what I was looking for and my price and they took me right to it. Great customer service!!

Found a medium prices dresser and chess that I liked. Javas was excellent by being patience and attentive without over croweding

My salesperson Mrs. Hamlet was attentive and very helpful with my purchase.

They helped me pick new chairs for my 30 year old oak table that I wanted to match. They said no way to match exactly that same wood pattern but they helped me choose the next best thing. It's gonna be gorgeous. Quick delivery to Union City scheduled too.

Great experience. Liked the sales and the way we were treated. Five stars!

Ashley furniture has got some really great deals. I dealt with Shoyn, I'm sure I botched the spelling of her name, nevertheless, she was great. Extremely patient and knowledgeable. She's one of the reasons that I made several purchases. I'll be going back in the near future. The couch I purchased is awesome.

We visited Ashley Store to shop for living room tables. Our sales lady promptly greeted us and assisted us. We purchased 3 beautiful items.

Love our table

My wife wanted new furniture, so we went to Ashley where we always shop for furniture. They were very helpful the manager and Amelia was very helpful and very patient with my way as he took her time choosing the right living room said she wanted everyone in the store was very polite and helpful. I would recommend Ashley to anyone who is looking to buy a good quality of furniture.

Table leg was missing and now we’re waiting on that to be delivered. Also, damage was made to the door trim while recliners were brought in.

Amelia is knowledgeable and patient. She listens. I trust her opinions.

Had a good experience with Ashley Furniture Store yesterday. Wonderful sale Person,

The staff was very helpful in us selecting the furniture we needed

Jarvis is the best!!

Shyun was amazing

We had a great sakes person He wasn't pushie. We had great service. The Manger was also great. All had a good sense of humor and were very willing to help us. The salesman was very personable. Will go back again when we need something else.

Good store with a nice selection! We were greeted warmly and no high pressure tactics.

Our salesperson Amelia was very friendly and knowledgeable.

(Translated by Google) Excellent service I would recommend them 100% (Original) Excelente atención los recomendaría al 100%

Had a great experience today at the Ashley furniture in Jackson Tn we came in on Wednesday of this week spoke with Shyun Hamlett she was awesome she showed us what we were looking for she went over all the details never felt like we was wasting her time We told her we would check somewhere else and would make a decision. So today we came back .... and made the sale with Ms Shyun she is a awesome sales person very knowledgeable Recommend her to everyone needing furniture 5 stars

Sales person was super helpful, we did buy. Ur delevery charge is totally out of line,which will prevent me from additional purchases. Local furniture stores delever for free 249 really. 100 or so would be acceptable. Won't pay this again,and don't remove old furniture . Bummer

Very helpful, Fast in and out. Great delivery

Shaun was great to help with all my questions and needs. She made the progress easy and pleasant.

Shyun was wonderful she knew exactly what I wanted she answered all my questions and it was a very smooth process absolutely 💯 great service

Online ordering made easy

Great experience. Wayne was so helpful and helped us find what we need quickly we were in and out with exactly what we needed in less than hour would defintely recommend!

This staff there was friendly and helpful

Jarvis Springfield is an amazing sales representative, he's was very informative and helpful, Jarvis made mattress shopping for simple and efficient, also the team works amazingly together to get the best deals possible!!!!

It was a wonderful experience

I had a awsome expierence. The folks was so helpful, and kind. I give 5 stars.

Every workplace person in the store are extremely nice and respectful of your personal space and they listen to what you are saying and get you what you ask for in a very timely and very kindly manner. My family and I had a good time. Great personality’s! I am a second time purchaser of bedroom suites and wouldn’t consider going anywhere else.

Shyun and our whole experience with Ashley was wonderful!

Ashley Furniture is the place to go for good quality furniture at pretty good prices. Great staff and sales team. We buy all our furniture from here and will continue to do so.

Jarvis was a great help in our shopping and purchasing process! We love shopping at Ashley’s!

Excellent customer service! The process was so quick and easy!

Very friendly and most helpful

Updating my commercial office and working with Ashley’s made it an easy experience. The staff was so helpful, kind, and understanding and went above and beyond to try to give me what I had pictured! Everything hasn’t been delivered yet, but I am so excited! Will update with pictures once everything is set up. 😊

In and out professional knowledgeable service. Went in and got the furniture I wanted on my terms and didn't even take an hour. Thanks Shyun Hamlett!!!😊

Great customer service! They helped me get what I needed in no time after going to 2 other stores & had me on my way💕 DEFINITELY RECOMMEND !

Very efficient and Amelia was very friendly.

I, just recently, visited my local Ashley Store, in Jackson, TN, and fell in love with the beautiful oval white coffee table, with an additional lower shelf and gorgeous cabrio-styled legs. I ordered it and received it in just a few days. It was delivered and placed in my living room, just where I needed it. I have received compliments right away. It is so pretty.

Walked in received excellent service. Found exactly what we wanted me. Salesman was very helpful. Look forward to doing more business with them.

Very friendly and straight to business my first time going and I will definitely be back

Very nice and I found what I was looking for. And they helped me order what I needed

Beautiful furniture for your whole home and wonderful customer service

Shyun is great to deal with.

Shyan was the girl that waited on us. She was very professional, very knowledgeable. We had a positive experience and like the policies that Ashley furniture has. We are allowed to try out our purchase (a mattress)for 30 days and then can return it or exchange it. But probably I won't need to

I was so pleased with Jarvis and the staff at Ashley. They were very helpful and personable. They took great care of our family. I will be back! Thank you, Tabbi Callahan

It was a wonderful experience. We were met immediately as we walked in the door. The customer service listened to what we wanted and took us to exactly what we wanted. They were very patient and took their time making the sales. Thank you, Ashley Furniture - Jackson, TN!!!

Good experience overall, friendly staff, prices good, excited to get our furniture in and set up.

Very pleasant

Great experience picking out and deciding what to get salesman explained everything and did a great job.

My salesman was William and he ordered what I wanted

“Title: Beware of Ashley Furniture - Terrible Experience! Review: My wife and I had an utterly horrendous experience with Ashley Furniture. We invested a significant amount of money to furnish our new home, only to face a cascade of errors and negligence. The delivery process was a nightmare - the drivers seemed clueless and the orders repeatedly incorrect. To add insult to injury, they damaged our kitchen table and shrugged it off with a nonchalant "oh well..." attitude. What's even more frustrating is that we, the customers, had to initiate every call to rectify their mistakes, while the salesperson conveniently washed their hands of any responsibility. When I expressed my disappointment, their response was essentially, tough luck, no refunds. So now, not only are we stuck with their shoddy furniture, but we're also burdened with fixing their mess. Save yourself the headache and avoid Ashley Furniture at all costs! 😡😡😡”

Very large store with huge selection. We went in this time for a new bed frame. Sales lady was very helpful without being pushy. The bed we found ended up being even cheaper online so we made the order and they will be delivering.

Ask for Sheila, she was fantastic to work with!

Nice people and very curious I only went to browse but ended up with a br set for a good deal

Wayne was supper nice and I would definitely recommend him to friends and family for any of there needs.

They said I would receive a call to schedule my delivery a day prior. No call . The day of the delivery I call them they said it would be delivered before 4pm. I stay home all day, 4 pm rolls around no one shows up and no one calls! I call them back and they said I wasn’t even on their route schedule! Next delivery availability is in 5 day! I wish I would have known before throwing away my dining table! Now I won’t have a table for a week!

Highly recommend very friendly staff and nice products for the pricing 🙏🤝

Great experience. My sales person was really nice. And she did all she could to help me. Very patient. Felt like family

The store empowered very helpful, and knew what they were talking about. We asked to see living room suites that were leather with power recline and she helped steer us in the right direction. Great experience!

It was great and the people were very helpful

No pressure sales persons. Great store.

Anthony Foster was amazing. He provided us with all the information needed to make the perfect purchase but yet he was not too pushy!! We will definitely be back for all of our furniture needs. Great experience. You definitely have a gem in Anthony.

Been a loyal customer for many years

Great experience working with the staff at the Jackson store

Shawn was and is always amazing with her customer service!

We liked Anthony! Easy to work with!

A sales rep welcomed us within a minute of us walking in. And took time to find out what we were looking for. He helped us find what we wanted within 20 minutes! We had just left another furniture store where no one asked if we needed help during the 20 minutes we were looking there!

Was a nice visit. Wasn’t pleased with the 269.00 delivery charge

Warren Gillespie was thorough and very timely and personable. It went smoothly. I truly appreciate him and his great people skills. Recommend everyone to go in and ask for him personally.🤗

Nice selection, reasonable prices, but nothing is actually in stock. I needed a recliner today and the best they could do was a week from now.

Sales person Wayne Gillaspie was helpful, knowledgeable, and a pleasure to chat with.

Sales person very helpful, knowledgeable, and polite. Details concerning order, delivery, and assembly explained in detail. The next time I shop at Ashley's, I will ask for Anthony F.

Nice store and lots of merchandise local so no waiting 3 months for delivery.

Nice store, just don't go there for serta mattress.google say's they do was there yesterday 1-7-24 sales person said they don't carry serta

Wayne was very helpful, not pushy and even got us a discount.

It took a while but eventually got the order submitted for a replacement item covered under the protection plan. Then Scheduled the delivery date. Then, less than a week before the delivery date, received another message to schedule the delivery date. I asked about what happened to the first delivery date, and Ashley said it was canceled. I then schedule the delivery date, and I'm Then told there is no record of that delivery date being scheduled and I'm told Ashley is just guessing at whether the item will be in the warehouse at time of delivery. I'm not happy about it. But the people at the Jackson store are nice and easy to work with.

I have made many purchases from Ashley for more than 20 years. I have never had a bad experience. From the living room, bedroom, kitchen, and more! I have had my bedroom furniture from Ashley’s for more than 20 years! I just purchased a new living room set. The deliveries have always been timely, I anticipate the same for this one. They employees are always very friendly and knowledgeable. Cassandra Lee was very friendly and was a tremendous help! Additionally, financing has never been easier and the no interest offers are excellent.

We were helped from the moment we walked in. Weren’t bothered but someone was always available if needed. Bought a beautiful kitchen /dinning table.

Amelia Campbell was the greatest. After telling her what I needed she quickly showed me three items. She wasn’t pushy and she was able to give me a breakdown on each. Very sweet young lady making the visit very pleasant. I need a few more items and I will look for Amelia. Thanks

After visiting every furniture store in 3 surrounding towns I returned to Ashley’s in Jackson to purchase my new sectional. Sales representative Shyun Hamlett was genuinely caring, kind and professional. She listened to my wish specifications of size, fabric and needs. She helped me configure the perfect module. Size perfect, color perfect and soft plush fabric perfect. I’m very happy that she greeted me the first time and I am extremely pleased that she was there when I returned. Ms Hamlett and her professionalism and keen eye to details made my decision to purchase an easy one. Big thank you Ms Hamlett.

Had a great shopping experience with a really nice professional salesman. He made us feel very comfortable and answered all our questions.

Shyun was very helpful and professional. My experience with Awesome

Super friendly staff!! Especially Caleb, Cassandra and Mr.Dave!! They went above and beyond to get me the best deal for my budget!! They have a beautiful showroom as well!! I’ll definitely be back and am sure to recommend their store to my friends and family!!

Every person we dealt with was kind and had excellent information about each piece we were considering.

No pressure experience on this purchase. Shyun was very helpful.

Great service with William!

Not such a great experience! We were greeted immediately when we walked in the door, the sales person took about a Few minutes with us showing us items we were interested in, And from there we were kind of put to the side, as other customers were coming in we were asked to hold a few moments. A few moments turned into 45 minutes of waiting at this point I was fully frustrated, and proceeded to Leave, but my husband was still willing to do business here a manager, came over offered to service us, the best of her ability she Apologized for our wait. But I saw how our rep service at least two others as they were running back-and-forth and never acknowledged us I guess to close their sales But all sales are important, especially mine, so as we left purchasing nothing, I felt Discarded as a customer, anyway a couple of miles up the street Found the exact same items, made our purchase that evening and had our delivery scheduled for the next day left feeling satisfied and appreciated as a customer.

As soon as we entered the store we were greeted and assisted by two employees. We came in for an item online but ended up getting a sofa that we loved more so happy we came in. Cassandra was great help and knowledgeable with great suggestions. Her manager Amelia was also great with assisting to make the process as smooth as possible!

Love my furniture pieces, delivery guys were great and professional and fast!

Delivery came the 2nd delivery date. Delivery team set up furniture nicely and were very professional.

We went into the store on a Sunday afternoon, looking for living room furniture. After looking at several different pieces that we liked, we made a decision to get the sectional that had four built-in recliners. The sales lady put together a price, and we decided we was going to finance it. after she described our financing options, we decided to go with three years no interest with a 20% discount. She filled out the paperwork by asking a few questions and the financing was approved in about five minutes. We signed the paperwork and the furniture was delivered to our home in three days. Buying furniture has never been so easy in the past. We need to buy more furniture for our house, and Ashley furniture will be our go to furniture store.

Amelia is fantastic! Let her help you with all your furniture needs.

Very helpful and courteous employees

Very good customer service