Ashley Store Jackson, TN

I had an AWESOME experience with Anthony. I told him what I wanted and he knew exactly what I needed. Thx for everything Anthony and I look forward to working with you again when I come back to get the chaise!

I had a blast shopping and Wayne the Assist Manager was great!!! I found a lot of great stuff and the pricing was great!!! Everyone get to Ashley furniture and take advantage of the sale stuff. Maria

The purchase was very easy the staff was knowledgeable and kind

My experience was great. William did a great job. Very friendly staff.

Great service.

Shon was great

Awesome experience they made it super easy

I had an awesome experience at the Ashley store. The guy that helped us, Jarvis, was so much help and was very friendly and personable. I was in and out in less than an hour with exactly what I wanted!

I was told the delivery charge was $79. I didn’t realize until later when I read the receipt I was charged $129. Please refund Thanks Tina Mosley

I had a wonderful experience... Everyone was so polite and eager to help...I really enjoyed my time there today!

Love the shopping experience. The sales staff is helpful and knowledgeable.

Anthony Foster was my sales person. He was very patient and helped to find exactly what I was looking for.

Good experience. Ordered online. Couch came in like a week early and delivery was easy. Would definitely do business with them again.

Cam was very helpful and patient while I tried to find what I wanted! I highly recommend working with him!

Jarvis was great, if you are in the market I would recommend talking with him!

Staff was friendly and helpful.

I should not have to pay $69 delivery charge for a mattress bought in Jackson, Tn because the store didn’t have it in stock and I bought a truck to pick up the adjustable base. Would like the delivery fee refunded. I have spent lots of money at Ashley in the past.

Awesome experience, so very helpful and engaging.

Wonderful service from Shyun. Simple process and she knew exactly how to help.

I was needing an earlier delivery date than what the options were on the Internet so I called the store. Shyun Hamlett went above and beyond customer service to find me something!! Very similar to what I wanted, sent me pictures and was able to process the payment online. She was very helpful and you just don’t see that very often in today’s world. Great job!!!

Associate has to depend on a manager too heavily to process a purchase using a store credit. Printer at desk not letting need to computer heavily slowed process. Shyun H is wonderfully helpful and very pleasant to work with.

It was great!

My experiance at Ashleys furniture was great.Mrs Shelia was a great sales person. She did everything she could to help me find what i wanted. Thank you Mrs Shelia and Ashley furniture for being so kind to help me out.

Remodeled my living space and had a sectional in mind. Jarvis was patient, kind and is awesome with customer service!! Jarvis worked with store manager who was amazing and helped me with discounts plus good pricing!! Keep up the good work!! 🙌🤩😁 High tech, good quality furniture!!

We had the very best experience with Shyun! She was professional and extremely knowledgeable. She showed us top of the line mattresses and also the lesser expensive ones. She was so good, we purchased a new sofa too!

Jarvis was exceptional!! He went and above and beyond for me ensuring I got exactly what I was wanting.

Excellent Service Would buy from her all over again

Great customer service, great items in stock. They had everything we needed and even gave our toddler candy to munch on. That made it easy to see which couches could tolerate sticky toddler fingers! Our salesman Camryn was great too. He knew when to back off and let us look and could tell our body language when we needed him. He was always in the background but I never felt like he was hovering. He took great care of us

I had a great experience, Shiela was a pleasure to work with. Very relaxed, non stressful, and comfortable setting.

The whole staff was friendly and very helpful when selecting my items for purchase.

Very helpful in locating the tv console and adding a fireplace.

I went to look at a bed and Shyun who helped me was very knowledgeable. We decided to buy a bed that was better than the one I planned to buy. I will go there again.

The Manager, Anthony was very responsive to my needs and assisted with patience. I will definitely be visiting this location again

Anthony Fisher was an excellent salesman. He was very professional, personable and sweet. Anthony made our buying experience a breeze.

Anthony F. was great!

Definitely a 5 star event - our visit yesterday to Ashley in Jackson, TN. We were looking for a recliner or a rocker/recliner and if YOU are, yes this is the place to go. I'll bet I sat in at least 15 different ones before I found THE ONE! Awesome styles, colors, fabrics, features and great prices. I do think our sales person had the patience of a saint, thank you Wayne! Can't recommend highly enough the variety of different choices, styles, features and colors on this particular item. I know, you want to be comfortable, when you read, watch TV, take a short nap or just plain relax. Our new recliner is all that and so much more. Can't hardly wait for it to arrive. Absolutely worth the visit - (or the drive!)

Camryn was the sweetest. Good with my kids and friendly. He was knowledgeable and professional. Polite and personable- Great Job! Will be back again.

Like my sales lady. Very helpful. Thank you Her name is Shyun

The sales person, Sheila, went above and beyond!! Great customer service!

I recently had the pleasure of working with Jarvis at Ashley Furniture, and I couldn't be more impressed. From the moment we walked in, he made us feel incredibly comfortable. His exceptional service made the entire furniture-buying experience enjoyable. If you're shopping at Ashley Furniture, I highly recommend asking for Jarvis—you won't be disappointed!

The staff was exceptionally nice and the store was clean, beautifully decorated, but most of the furniture was white, beige or gray. For a store in West Tennessee I'd think they know about dirt and red clay. Darker colors would be better for the area, children and pets.

Wonderful experience with the Ashley store in Jackson, TN. We visited the store 3 times before making a purchase. Our customer service rep Jarvis was so patient and kind and had a wonderful personality. He even pulled a sectional apart for me so I could see certain pieces of it and get a feel for what it would look like. We really enjoyed working with him! Thanks for such an easy furniture buying experience.

Our salesman Anthony ask for him.

Amelia was awesome. She helped me a lot. She wasn’t pushy at all and she understood what I was looking for and she even helped me save money. Thank you so much Amelia. If you shop at Ashley’s ask for Amelia!

Ask for Shyvn Hamlett when you go! Top notch, stellar customer service. Phenomenal! She has been my go to for furniture at this location for at least four years. Great selection. Great customer service. Great prices.

Watch the Details if you shop here!!!!!!!!!!!!! we were going grab 2 recliners, $900 ea=$1,800+tax total $1980ish. We were going to pay no interest payments and I asked for the total and she said $2,700 lol. They added $900 in delivery and insurance which they DID NOT ASK me did I want. The saleswoman started talking real fast and changing all the details as we went forward. if this is how she operates all the blame goes to her, but if this is how she was trained Ashley can have it all. Either way if you chose to shop here pay CLOSE ATTENTION to the details because they are looking to take advantage of you and take as much $ as they can get from you. IDC if payments are $40 or $400. The total I have to pay you is real and you tacking a whole extra chair on their is RIDUCLOUS.

Very nice and helpful

Ashley store is a good place to shop. The people work thair is real nice. They help you find what you looking for.

Wayne Gillespie couldn’t have been more helpful. Excellent purchase and easy purchase.

Shelia was very helpful. I hate shopping and she made it pleasant. Thank you

It was great the salesman was a prefect gentleman told his time with us and explained everything very well

Shelia was very helpful in helping us pick out a mattress. We’re in and out of the store pretty quick!

Excellent customer service!

Jarvis was very friendly, helpful and helped us meet our needs while we were shopping for a chair. He answered all our questions and gave us a very comfortable experience!

Jarvis Springfield was great. He helped me pick the best chair for my comfort and was very friendly and personable. Looking forward to receiving my chair.

Wayne was very helpful and friendly when I was looking for a chair and bedding in store yesterday. Great customer service.

Great service with no pressure!

When we went to the store in Jackson and looked at the furniture, it was amazing, but then found out that we had to get it ordered and it had to come out of Memphis. Did not like that idea. I was satisfied with satisfied with the workers and SHYUN. HAMLETT was very helpful. I would recommend talking to her. She is sweet and understanding even after my furniture got messed up from Memphis. They brought it out here, but then when the guys came in, they messed up one of the legs as I turned it in in Memphis, all they did was say they would send my legs and equipment that I would have to be able to fix my leg. I have not yet received my legs or my boltsfor my chase lounge and paid a really high fee for a delivery fee and did not get my service that I was expecting when brought to my house. One of the guys really knew how to put the furniture together. He was a wiz at it, but the other guy did not know nothing. He put two legs on and missed the two legs up, they are still supposed to be sending me my boats and my legs for one side of my couch that the other guy put on and messed up and I’m still waiting. I ordered a sofa and a lounge with having satisfaction for the sofa. The guy put it together. I do believe his name is Timothy, he did put it together and he got it right until the other guy came in which I don’t know his name. The young man came in and messed up the two legs on the front of the lounger as I am still waiting on my bolts they said they would tech out to fix it. I am yet to get my screws for my legs and my legs on my left-hand side of my lounger so I was very disappointed in their service out of Memphis. I sure wish that Jackson would have delivered it not Memphis, but that’s the way it goes now I think I realize why they order online so they can put it together themselves and not sure about that because I have never ordered from there so I don’t know if people get their furniture actually get it in good shape or what I wouldn’t recommend bring from Memphis at all they just gave me the runaround and haven’t sent my equipment yet

Amelia was amazing!! I told her what I was looking for and she knew exactly what to show me. She was open and honest and I didn't feel pressured at all. She knew the stock and the options. First class all the way. Thank you Amelia!

The staff is awesome very helpful and knowledgeable

We had a great experience working with Amelia Campbell, she gave us plenty of time to look without feeling pressured into making a purchase. We went for one item and ended up with 4 just because she took the time to get us the best deals and answer all our questions.

Great service

Very helpful and friendly service!!

Very easy & painless experience! Kristi was great in pointing us in the right direction of our needs & made the process very smooth & hassle free! Will be back to finish our furniture buying from her!

I loved it that the salesman wasn't pushy. He gave me plenty of time to make my own decision.

We had a great experience @ Ashley. Jarvis Springfield was a delightful.He was courteous, very informative & knowledgeable & helpful in helping us make our decision. The delivery gentlemen were also courteous,quick in placing our furniture & remove all packing material. We were informed of when the delivery was on the way. Everything was seamless. We will definitely return for future furniture needs. Thank you for the great experience. Jerry & Sharon Tipps

Very helpful and nice

Amazing experience. Terez Jackson was a wonderful sales representative and the management team Made the entire transaction a very smooth one. I am generally not a fan of salesmen, But we never felt pressured and truly enjoyed the experience. I would recommend them to anyone.

Courteous and very helpful! Just what I needed in a headboard.

Very professional and helpful. A+ service 👍🏾

The salesperson was so professional. She knew her products as well as the inventory. Her personality and character set her above all others.

I had a great experience looking for what I wanted. I was given information when I asked and never felt pressured. I will definitely go back when I need something else.

The customer service at the store location in Jackson was awesome. I had no issues and the lady was helpful. With my order, it was going to take longer, but everytime I had questions or needed an update, she was very quick to respond. The only issue I had was with my ottoman. It came on its own so I did not have to wait longer for my couch. However I had set the delivery up and it never came. The time was from 11-2. I did not hear anything until 4 that their truck had been broke down. I just wish there would have been better communication since I had asked off for work. Thankfully they were able ti deliver the next day.

Great people to work with. Let them know your budget and they will point you in all the right directions.

The sales person was helpful and knowledgable.

This was the absolute best furniture buying experience I’ve ever had. Wayne, our salesperson, was AMAZING! I will definitely be buying from them again!

Anthony did a great job helping us out while making our purchases. He was friendly and answered all of our questions without hesitation.

Shyun was amazing to help me find exactly what I was looking for. There was no pressure to buy. She’s very professional! Can’t wait for my living room furniture to get here!!!

Jarvis was a great salesman deserve employee of the week. And I left and came back because his customer service was outstanding !! All positive vibes. I hope I love my new bed and I hope it come on the date it’s scheduled just looking forward to a good nights rest on my new mattress

Amazing shopping experience, I apologize I had to amend my review, the shopping experience was great, but my delivery and how the store handled how my delivery experience was changed my mind.

Anthony was very helpful and allowed me the time and helped me with deciding on exactly what I wanted . He was very knowledgeable about all the furniture they had in the store. Thanks Anthony anytime you want to go fishing. LoL

The sales associate in the store was very friendly and when I told her what I wanted, she took me to the exact chair I was looking for— and I bought it within 5 minutes of entering the store! I was very satisfied with the service, the delivery, and I love my new recliner!

Had a great experience here! Jarvis was very accommodating and nice. It felt like I was talking to a friend. He wasn't pushy for me to make a decision and was great at explaining all my options. 10/10 would recommend 👌

Purchase two identical sofas on March 11 2024. One off the floor one had to be delivered from memphis. One off the floor was not given the correct cord for the power recline and headrests. Contacted my salesman and was told that the manager was putting the cord in the mail the next day. Today is June 11th 2024 still have not received the cord. No way to contact your stores directly. Furniture seems to be good furniture but customer service is no good at all! It's a shame when you spend over $3,000 on sofas and cannot get the parts to make them work correctly. Where I'm from your word is the most important thing you have. That being said purchase from them at your own risk, because their word isn't worth anything.

Wayne Gillaspie Was very helpful and friendly.. He came up to me when I first arrived and just told me what the specials were and were I could locate what I was looking for.. He didn’t follow us around and came back to help when I needed it!! He made the experience incredible!

Amelia was absolutely amazing to work with. Very patient with me. Awesome Experience.

Shyun was nice, efficient, and professional. She’s an asset to your organization.

Very nice store. Great associate! Shyun Hamlett showed me several available styles and then let me look on my own. I was looking for a recliner that fit me. I didn't want a big bulky one, and I wanted a recliner that I could handle easily when I felt like reclining. Mororized ones were too big for me, but I found that the "push button" Zero wall style of recliner was just right. David, my husband agreed that I had found a good size for me. I wanted a different color and she ordered it for me. It will be delivered soon! I'm very pleased and happy with options and pleasant service that I received at Ashley's in Jackson,TN.

It was great. Shyun made it quick and easy and even noticed a deal that I missed to make sure I was able to take advantage of it. She gave great suggestions, never came off as irritated but in fact quite easy going. She walked me through it all from the deal to the purchase to drop off options, everything. I purchased the 4 barstool set counter table in gray. Good quality and so far has not disappointed!

Sales person was friendly and not pushy. They answered all questions and was mist helpful

Sheila and the manager were incredibly friendly and helpful! Thanks!

Dave and Jarvis was very patient and helpful throughout the process.

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Found a beautiful bedroom set, Anthony got us checked out quickly and set up a delivery date that was later so we have time to install carpet, he was very helpful!

Very professional, knew the potential product well, helpful and not overly aggressive

Amelia was great! Wanted a different colot that the couch came in. That color had been discontinued but she called to see if they still had any pieces in that color…they did. She made sure we knew that would delay the delivery by a couple of weeks. We were okay with that! Thanks Amelia!

I highly recommend this place they always help me find the right living room or bed set and they are very affordable

Great costumer service.

The customer service was great. There was no rushing in making my decisions and I felt comfortable asking questions when needed. Shyn Hamlett I Thank you for patience and your willingness to help make the best decision for me. Keep up the Great Work!

Great service!!

The representative was well knowledgeable about the product out for sales and was able to meet my desired furniture that will fit into my apartment.

Amelia was extremely helpful. She helped us with our purchase and was knowledgeable and friendly. It was a great experience.

Our sales professional, Amelia, was super sweet & helpful. Huge selection of beautiful, quality furniture. We went in knowing exactly what we wanted. It wasnt something that was regularly carried in stock. Amelia helped us get our order placed quickly & explained every detail to the fullest leaving us with no questions. Delivery date was estimated much earlier than we'd anticipated. Best experience we've ever had buying furniture! Highly recommend shopping here. We'll definitely be going back. 👍

My experience was great, I came in and didn’t have to wait on a sale an associate to help me. I told them what I was looking for and my price and they took me right to it. Great customer service!!

Found a medium prices dresser and chess that I liked. Javas was excellent by being patience and attentive without over croweding

My salesperson Mrs. Hamlet was attentive and very helpful with my purchase.

They helped me pick new chairs for my 30 year old oak table that I wanted to match. They said no way to match exactly that same wood pattern but they helped me choose the next best thing. It's gonna be gorgeous. Quick delivery to Union City scheduled too.

Great experience. Liked the sales and the way we were treated. Five stars!

Ashley furniture has got some really great deals. I dealt with Shoyn, I'm sure I botched the spelling of her name, nevertheless, she was great. Extremely patient and knowledgeable. She's one of the reasons that I made several purchases. I'll be going back in the near future. The couch I purchased is awesome.

We visited Ashley Store to shop for living room tables. Our sales lady promptly greeted us and assisted us. We purchased 3 beautiful items.

Love our table

My wife wanted new furniture, so we went to Ashley where we always shop for furniture. They were very helpful the manager and Amelia was very helpful and very patient with my way as he took her time choosing the right living room said she wanted everyone in the store was very polite and helpful. I would recommend Ashley to anyone who is looking to buy a good quality of furniture.

Table leg was missing and now we’re waiting on that to be delivered. Also, damage was made to the door trim while recliners were brought in.

Amelia is knowledgeable and patient. She listens. I trust her opinions.

Had a good experience with Ashley Furniture Store yesterday. Wonderful sale Person,

The staff was very helpful in us selecting the furniture we needed

Jarvis is the best!!

Shyun was amazing

We had a great sakes person He wasn't pushie. We had great service. The Manger was also great. All had a good sense of humor and were very willing to help us. The salesman was very personable. Will go back again when we need something else.

Good store with a nice selection! We were greeted warmly and no high pressure tactics.

Our salesperson Amelia was very friendly and knowledgeable.

(Translated by Google) Excellent service I would recommend them 100% (Original) Excelente atención los recomendaría al 100%

Had a great experience today at the Ashley furniture in Jackson Tn we came in on Wednesday of this week spoke with Shyun Hamlett she was awesome she showed us what we were looking for she went over all the details never felt like we was wasting her time We told her we would check somewhere else and would make a decision. So today we came back .... and made the sale with Ms Shyun she is a awesome sales person very knowledgeable Recommend her to everyone needing furniture 5 stars

Sales person was super helpful, we did buy. Ur delevery charge is totally out of line,which will prevent me from additional purchases. Local furniture stores delever for free 249 really. 100 or so would be acceptable. Won't pay this again,and don't remove old furniture . Bummer

Very helpful, Fast in and out. Great delivery

Shaun was great to help with all my questions and needs. She made the progress easy and pleasant.

Shyun was wonderful she knew exactly what I wanted she answered all my questions and it was a very smooth process absolutely 💯 great service

Online ordering made easy

Great experience. Wayne was so helpful and helped us find what we need quickly we were in and out with exactly what we needed in less than hour would defintely recommend!

This staff there was friendly and helpful

Jarvis Springfield is an amazing sales representative, he's was very informative and helpful, Jarvis made mattress shopping for simple and efficient, also the team works amazingly together to get the best deals possible!!!!

It was a wonderful experience

I had a awsome expierence. The folks was so helpful, and kind. I give 5 stars.

Every workplace person in the store are extremely nice and respectful of your personal space and they listen to what you are saying and get you what you ask for in a very timely and very kindly manner. My family and I had a good time. Great personality’s! I am a second time purchaser of bedroom suites and wouldn’t consider going anywhere else.

Shyun and our whole experience with Ashley was wonderful!

Ashley Furniture is the place to go for good quality furniture at pretty good prices. Great staff and sales team. We buy all our furniture from here and will continue to do so.

Jarvis was a great help in our shopping and purchasing process! We love shopping at Ashley’s!

Excellent customer service! The process was so quick and easy!

Very friendly and most helpful

Updating my commercial office and working with Ashley’s made it an easy experience. The staff was so helpful, kind, and understanding and went above and beyond to try to give me what I had pictured! Everything hasn’t been delivered yet, but I am so excited! Will update with pictures once everything is set up. 😊

In and out professional knowledgeable service. Went in and got the furniture I wanted on my terms and didn't even take an hour. Thanks Shyun Hamlett!!!😊

Great customer service! They helped me get what I needed in no time after going to 2 other stores & had me on my way💕 DEFINITELY RECOMMEND !

Very efficient and Amelia was very friendly.

I, just recently, visited my local Ashley Store, in Jackson, TN, and fell in love with the beautiful oval white coffee table, with an additional lower shelf and gorgeous cabrio-styled legs. I ordered it and received it in just a few days. It was delivered and placed in my living room, just where I needed it. I have received compliments right away. It is so pretty.

Walked in received excellent service. Found exactly what we wanted me. Salesman was very helpful. Look forward to doing more business with them.

Very friendly and straight to business my first time going and I will definitely be back

Very nice and I found what I was looking for. And they helped me order what I needed

Beautiful furniture for your whole home and wonderful customer service

Shyun is great to deal with.

Shyan was the girl that waited on us. She was very professional, very knowledgeable. We had a positive experience and like the policies that Ashley furniture has. We are allowed to try out our purchase (a mattress)for 30 days and then can return it or exchange it. But probably I won't need to

I was so pleased with Jarvis and the staff at Ashley. They were very helpful and personable. They took great care of our family. I will be back! Thank you, Tabbi Callahan

It was a wonderful experience. We were met immediately as we walked in the door. The customer service listened to what we wanted and took us to exactly what we wanted. They were very patient and took their time making the sales. Thank you, Ashley Furniture - Jackson, TN!!!

Good experience overall, friendly staff, prices good, excited to get our furniture in and set up.

Very pleasant

Great experience picking out and deciding what to get salesman explained everything and did a great job.

My salesman was William and he ordered what I wanted

“Title: Beware of Ashley Furniture - Terrible Experience! Review: My wife and I had an utterly horrendous experience with Ashley Furniture. We invested a significant amount of money to furnish our new home, only to face a cascade of errors and negligence. The delivery process was a nightmare - the drivers seemed clueless and the orders repeatedly incorrect. To add insult to injury, they damaged our kitchen table and shrugged it off with a nonchalant "oh well..." attitude. What's even more frustrating is that we, the customers, had to initiate every call to rectify their mistakes, while the salesperson conveniently washed their hands of any responsibility. When I expressed my disappointment, their response was essentially, tough luck, no refunds. So now, not only are we stuck with their shoddy furniture, but we're also burdened with fixing their mess. Save yourself the headache and avoid Ashley Furniture at all costs! 😡😡😡”

I have an item delivered that was dropped from the truck by the delivery men. The item is broke. I'm trying to avoid leaving bad details on here. I was promised by the store for almost a month that I would get a replacement. However I can't get a call back. I can only get someone when I call there and more empty promises. I've talked to the escalation department and sadly the person was so very rude and no help at all. I texted 206-203-5109 and no one replies. Please tell me how I can talk to someone that can resolve this.

Very large store with huge selection. We went in this time for a new bed frame. Sales lady was very helpful without being pushy. The bed we found ended up being even cheaper online so we made the order and they will be delivering.

Ask for Sheila, she was fantastic to work with!

Nice people and very curious I only went to browse but ended up with a br set for a good deal

Wayne was supper nice and I would definitely recommend him to friends and family for any of there needs.

They said I would receive a call to schedule my delivery a day prior. No call . The day of the delivery I call them they said it would be delivered before 4pm. I stay home all day, 4 pm rolls around no one shows up and no one calls! I call them back and they said I wasn’t even on their route schedule! Next delivery availability is in 5 day! I wish I would have known before throwing away my dining table! Now I won’t have a table for a week!

Highly recommend very friendly staff and nice products for the pricing 🙏🤝

Great experience. My sales person was really nice. And she did all she could to help me. Very patient. Felt like family

The store empowered very helpful, and knew what they were talking about. We asked to see living room suites that were leather with power recline and she helped steer us in the right direction. Great experience!

It was great and the people were very helpful

No pressure sales persons. Great store.

Anthony Foster was amazing. He provided us with all the information needed to make the perfect purchase but yet he was not too pushy!! We will definitely be back for all of our furniture needs. Great experience. You definitely have a gem in Anthony.

Been a loyal customer for many years

Great experience working with the staff at the Jackson store

Shawn was and is always amazing with her customer service!

We liked Anthony! Easy to work with!

A sales rep welcomed us within a minute of us walking in. And took time to find out what we were looking for. He helped us find what we wanted within 20 minutes! We had just left another furniture store where no one asked if we needed help during the 20 minutes we were looking there!

Was a nice visit. Wasn’t pleased with the 269.00 delivery charge

Warren Gillespie was thorough and very timely and personable. It went smoothly. I truly appreciate him and his great people skills. Recommend everyone to go in and ask for him personally.🤗

Nice selection, reasonable prices, but nothing is actually in stock. I needed a recliner today and the best they could do was a week from now.

Sales person Wayne Gillaspie was helpful, knowledgeable, and a pleasure to chat with.

Sales person very helpful, knowledgeable, and polite. Details concerning order, delivery, and assembly explained in detail. The next time I shop at Ashley's, I will ask for Anthony F.

Nice store and lots of merchandise local so no waiting 3 months for delivery.

Nice store, just don't go there for serta mattress.google say's they do was there yesterday 1-7-24 sales person said they don't carry serta

Wayne was very helpful, not pushy and even got us a discount.

It took a while but eventually got the order submitted for a replacement item covered under the protection plan. Then Scheduled the delivery date. Then, less than a week before the delivery date, received another message to schedule the delivery date. I asked about what happened to the first delivery date, and Ashley said it was canceled. I then schedule the delivery date, and I'm Then told there is no record of that delivery date being scheduled and I'm told Ashley is just guessing at whether the item will be in the warehouse at time of delivery. I'm not happy about it. But the people at the Jackson store are nice and easy to work with.

I have made many purchases from Ashley for more than 20 years. I have never had a bad experience. From the living room, bedroom, kitchen, and more! I have had my bedroom furniture from Ashley’s for more than 20 years! I just purchased a new living room set. The deliveries have always been timely, I anticipate the same for this one. They employees are always very friendly and knowledgeable. Cassandra Lee was very friendly and was a tremendous help! Additionally, financing has never been easier and the no interest offers are excellent.

We were helped from the moment we walked in. Weren’t bothered but someone was always available if needed. Bought a beautiful kitchen /dinning table.

Amelia Campbell was the greatest. After telling her what I needed she quickly showed me three items. She wasn’t pushy and she was able to give me a breakdown on each. Very sweet young lady making the visit very pleasant. I need a few more items and I will look for Amelia. Thanks

After visiting every furniture store in 3 surrounding towns I returned to Ashley’s in Jackson to purchase my new sectional. Sales representative Shyun Hamlett was genuinely caring, kind and professional. She listened to my wish specifications of size, fabric and needs. She helped me configure the perfect module. Size perfect, color perfect and soft plush fabric perfect. I’m very happy that she greeted me the first time and I am extremely pleased that she was there when I returned. Ms Hamlett and her professionalism and keen eye to details made my decision to purchase an easy one. Big thank you Ms Hamlett.

Had a great shopping experience with a really nice professional salesman. He made us feel very comfortable and answered all our questions.

Shyun was very helpful and professional. My experience with Awesome

Super friendly staff!! Especially Caleb, Cassandra and Mr.Dave!! They went above and beyond to get me the best deal for my budget!! They have a beautiful showroom as well!! I’ll definitely be back and am sure to recommend their store to my friends and family!!

Every person we dealt with was kind and had excellent information about each piece we were considering.

No pressure experience on this purchase. Shyun was very helpful.

Great service with William!

Not such a great experience! We were greeted immediately when we walked in the door, the sales person took about a Few minutes with us showing us items we were interested in, And from there we were kind of put to the side, as other customers were coming in we were asked to hold a few moments. A few moments turned into 45 minutes of waiting at this point I was fully frustrated, and proceeded to Leave, but my husband was still willing to do business here a manager, came over offered to service us, the best of her ability she Apologized for our wait. But I saw how our rep service at least two others as they were running back-and-forth and never acknowledged us I guess to close their sales But all sales are important, especially mine, so as we left purchasing nothing, I felt Discarded as a customer, anyway a couple of miles up the street Found the exact same items, made our purchase that evening and had our delivery scheduled for the next day left feeling satisfied and appreciated as a customer.

As soon as we entered the store we were greeted and assisted by two employees. We came in for an item online but ended up getting a sofa that we loved more so happy we came in. Cassandra was great help and knowledgeable with great suggestions. Her manager Amelia was also great with assisting to make the process as smooth as possible!

Love my furniture pieces, delivery guys were great and professional and fast!

Delivery came the 2nd delivery date. Delivery team set up furniture nicely and were very professional.

We went into the store on a Sunday afternoon, looking for living room furniture. After looking at several different pieces that we liked, we made a decision to get the sectional that had four built-in recliners. The sales lady put together a price, and we decided we was going to finance it. after she described our financing options, we decided to go with three years no interest with a 20% discount. She filled out the paperwork by asking a few questions and the financing was approved in about five minutes. We signed the paperwork and the furniture was delivered to our home in three days. Buying furniture has never been so easy in the past. We need to buy more furniture for our house, and Ashley furniture will be our go to furniture store.

Amelia is fantastic! Let her help you with all your furniture needs.

Very helpful and courteous employees

Very good customer service

I liked the fact that I talked to a person until I finished my purchase. He gave me his number in case I had any questions later.

I would’ve loved to finish my purchase with William but he was very busy but instead got someone who was trying to be pushy and forceful about a damn warranty after 15x saying no. My wife and I almost got up and left

Had what we were looking for and a wide selection to choose from. Very friendly and helpful and gave us time to decide on our purchases.

was very helpful and did not just rush through the sale. My entire family has shopped at Ashley for years, and not once have we been disappointed with the quality people they hire nor the product(s) they sell. This young man is a keeper, and I look forward to seeing him continue to grow and prosper with this company. We will be back!

Service was great!

Bought recliner & swivel chair. Delivery appt was a no show, no call. Waited around for hours for nothing. Drove 1.5 hrs & picked up from store myself. Was promised a refund of delivery fees but still haven’t received.

The customer service at this store was Great ! They were ready to help me find exactly what I wanted, and the price was affordable. The delivery took a little longer than I wish, but the delivery guys were great! Thank you Ashley’s !!!

They put furniture in apartment

Very generous people and the help was great! They explained everything to me very well

Very helpful. I will tell my friends.i will be back

William Ing was very helpful in my purchases. All of the staff was friendly also.

Salesman was professional and knowledgeable.

Service was excellent during the purchase of the couch. The date of delivery met my needs. However, when it arrived at my house, and the delivery men prepared to unload the couch, it was not what I purchased.

Excellent service and attention to the needs we expressed; patiently answered all our questions and helped us select furniture items that we feel great about.

This was the most helpful and pleasant shopping experience I have ever had. Kudos to Amelia at Jackson store. She was helpful, very friendly and knowledgeable and quick.

It was great! Jarvis was very helpful!!!

Professional Courteous Helpful I will be back! Thank you!

Great deal friendly service!

Wayne was very helpful and very knowledgeable. Thank you Wayne for being so patient

FANTASTIC. Best service and best delivery. I absolutely LOVE my set! Thank you!!!

The sales person, William Ing was very helpful again with us take care of us, and make sure that everything we were looking for he was able to find outstanding salesman. Outstanding store always clean, always very professional, and very helpful and would recommend the store and William to all my friends and family

salesman was great, price was great, supposed to be delivered in 6 days for 250 dollars. 10 days later no furniture yet!!! what a rip off. probably last purchase from here because of delivery. I would've picked it up myself if I knew it would be this long. saga continuse...store was great but after that corporate handles everything. try a warranty claim and you will get the biggest run around of your life...they send you in circles hoping you will give up. I've got 7000 dollars worth of their furniture and due to corporate cheating their customers I will never buy again. ABSOLUTELY NO SERVICE AFTER TGE SALE. they should be ashamed to call it customer service should be CUSTOMER NO SEEVICR

They were extremely helpful with the purchase of a new mattress. Based on their customer service alone, it’s definitely worth going there. We pretty much knew what we wanted however we were shown similar options which was extremely helpful because we found something we liked better than what we had in mind. I can see why the lady who helped us was promoted to be assistant manager.

We needed a basic kitchen table set. We were out and decided to make our first stop, Ashley. We were greeted by Anthony Foster. He introduced himself and asked how he could help us. He invited us to move through the store because items were scattered in all different locations. We looked and he let us shop, but he was always available, almost like magic, if we had a question. We eventually settled on a table with 6 chairs. Price was within our budget and now we are awaiting delivery with "whiteglove" service. Delivery time was very reasonable. Thank you, Anthony Foster.

The salesman was very helpful and pleasant

The furniture choices were so many. I knew that I wanted a sofa and recliner and William showed me several different styles and I fell in love with one that I chose. It has so many features that will help me as I have difficulty with my legs swelling and they elevate that will help with that. I am just so pleased with my selection and William was very helpful and nice.

Ashley furniture damaged furniture upon delivery. We called to get it replaced and have been given the run around for over a week. Even gone back up to the business to talk to someone in person. Manager is not helpful. Said he would have someone call us but we are STILL waiting on that call two weeks later. I would not recommend spending any money here at all.

Great service

Shyua Hamlett was very courteous , pleasant and was very professional. She answered our questions and fulfill our needs. Also the store manager was very helpful, courteous and professional as well.

The sales person was rude and acted like we didn’t know what we were talking about. We went to check out with our clearance item, same sales person said you want to buy a chair. It took 12 sheets of paper to purchase a $29 chair. She took a picture of the chair with her phone- not sure why. She never smiled or said thank you for shopping with us.

We were greeted by Anthony who got us on our search and he allowed us to look around by ourselves and then checked on us until we had made our decision. No pressure to buy. There was much to try out. And we felt price was reasonable for the quality of product we chose. Delivery was on time to the appointed time.

Was very quick and understood what I wanted.

Very knowledgeable salesman

our salesman was very knowledgeable and helpful. Thank you.

Amelia was the best. She was near if we had questions and not too close to be uncomfortable for us!

The lady greeted herself and asked to assist me and I told her what I was looking for and she got me on the right path and got me a discount. Best experience I’ve ever had. Thank you

Nice and very polite and not trying to force us to buy stuff we didn't want or need .

Great 👍

Service was wonderful.

We were looking for a specific chair for my husband and although Ashley didn't have that one in stock the sales associate was able to show us another model that fit the bill. We were treated very well; the staff was courteous and helped us get a good deal on that chair. We won't hesitate to shop the Ashley store in Jackson, TN for any future furniture needs!

Great customer care and overall experience! Everyone is so friendly, every visit. Today Jarvis and Anthony went above and beyond to take care of us! Highly recommend for furniture needs.

Wayne G. was patient and did an excellent job answering all of our questions and assisting us when needed. He has excellent customer service skills and is an asset to Ashley Furniture.

Amelia was friendly, patient, helpful, and knowledgeable. I decided to purchase more items because of my conversations with her.

Large selection, wasn’t pressured or hovered over while we were looking. Great experience.

Return policy was main reason for trying out this brand of mattress called after purchase to be told that that was not true

(Translated by Google) Very friendly and efficient staff, excellent service!!! (Original) Personal muy amable y eficiente, excelente atención!!!

I would give them no stars - They charged me $30 to take my old chair off to the dump and instead took my $30 and dumped it in my front yard. What a RIP OFF

Great buying experience. No pressure from Wayne the salesman. He was courteous, very informative, and personable. We felt the value of our purchase was excellent in that we had shopped for a similar item at other furniture stores. I highly recommend Ashley’s in the Columns at Jackson TN and be sure to ask for Wayne.

Long story….but we are on our 4th attempt to get our furniture delivered and it has been canceled again. The first time it was canceled on the day it was suppose to be delivered. There is no way to contact the store - and the sales person who provided me with his number has still not returned my calls. No explanation of why it was canceled. On the second attempt - the furniture was delivered damaged - because I could not get anyone to call me back - I drove from Henderson to Jackson to speak to someone. Amelia then became my contact person. She was very nice and wanted to help. Furniture was rescheduled - then canceled again the day before. I had a text conversation with a “Solution Supervisor” who assured me this would not happen again. Furniture was rescheduled - and has been canceled again. I contacted Amelia because the original sales person still won’t call me back - she said the furniture was damaged - again. I have now after dealing with this for weeks and clearing our schedule for these deliveries 4 times - canceled my order.

Had a great experience. The salesman, Wayne, was knowledgeable and very helpful and polite.

Courteous & helpful salesman, Wayne you rock! Quality furnishings & bedding for all taste & styles.

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Excellent

Excellent service. William was very helpful. He was respectful and allowed us plenty of freedom to explore the showroom. He checked in periodically to answer questions and give information about the current promotions. Will shop here again.

Amelia Campbell was the best I was very impressed with her service Thanks Amelia

Our sales representative was very helpful and nice.

We bought a mattress and adjustable frame, Wayne was a great salesman, gave us plenty of time to make the right decision for us. Thanks for all your help

Like to have never received my furniture. They canceled every week for almost 2 months. They still haven’t brought my chair that matches the couch. The night stands delivered smelled like petroleum and I’m praying that will disappear or they will have to go back. The delivery guys were excellent and fast. They showed they had my furniture in stock in computer yet when it came to a delivery time they would cancel for unavailability. It was extremely frustrating dealing with a franchise and corporate the just does whatever.

Good prices and Williams was great !

Great

Awesome service!!!!

Jarvis was super helpful!

Good Service Fair Pricing and demonstrated professionalism. Anthony Foster did a great job explaining all the features and benefits. If you need a new Mattress this is the place to go.

We had a great experience, picked what we wanted and buying it was very smooth. Our sales person was awesome. I recommend it to anybody looking for new furniture. My whole house is Ashley furniture

Amelia, was amazing…. She did a wonderful job helping us get our new mattress and adjustable base. She was very helpful and knowledgeable

Absolutely great customer service!!Took time to answer all out questions and view all our opposition that we were looking for in a mattress. Wonderful setup and store.

Sale person was very helpful and explained all options for my purchase

Anthony was the best. I would send everybody to him if I could. He made my shopping experience very enjoyable.

Great personal attraction! Great job Wayne! Matched prices! Talked it out! Happy customer! Hope delivery is as great,fingers crossed:-)

Lovely! Very nice and polite

Amelia in Jackson, TN is AMAZING! She was knowledgeable and listened to what I was looking for!

Very nice store, furniture and employee's. But shipping is a joke, you better be ready for a healthy add on to get it shipped from Memphis or go get it your self. Why shop in Jackson when you have to go to Memphis anyway to get it?

We had a great salesman. He helped us so much. Ashley’s has beautiful and good quality furniture. I would recommend Ashley’s Furniture to anyone.

My salesman was very patient & kind. He helped me find exactly what I wanted at a price I could afford. Everyone was awesome! I'll go back for sure 😊

Amelia helped us get exactly what we needed! Knowledgeable, friendly, and passionate about my needs. So glad she helped us!

Great service

I truly enjoyed the visit with Ashley today. My needs were taken care of by the staff member name Wayne. I couldn’t have asked for more. He was very informative about everything that I had an interest in. He helped me save money which gave me the opportunity to pursue other projects that I were working on. I would strongly suggest Ashley Furniture Store to all who want to purchase furniture in Jackson Tn, and make sure that you ask for Wayne and tell him that Hope sent you, and I promise you that you won’t be disappointed. (Strong facts)

Amelia the sales rep was very friendly and helpful, I told her what I wanted in a sofa and she showed me exactly what I was looking for.

Sales lady was awesome, she worked hard and patience to get the best deal for me. Awesome job Amelia

Anthony was very helpful , as was the young gentleman working with him, he took the trouble to move the sectional around till we decided what pieces would work in our room

The sales person (Wayne) was very kind, personable and professional

Purchased a sectional from the local store in Jackson. Paid extra and lost out on the sale they were having to have the chaise changed to the opposite side of the sectional. Which is what I needed. When it arrived the sectional arrived like it was in the store and not the special order I had put in. I have been calling customer service and the jackson store every week since the delivery and we are almost 2 months later and it still has not been corrected/ changed out. The jackson sales manager keeps being short and saying she will take care of but still nothing.

Good service and home delivery.

I would really like to thank Ashley Furniture Store for their time and patience on my visit to find me a recliner. Service was excellent and the people were really great, if u want to find some good furniture at a great price. Go to Ashley Furniture Store

Our sales Lady was outstanding l. She was very helpful and knew about her product. We will go there again.

The customer service was outstanding!!!

Great Service with nice attitude.

Very helpful, showed lots of options for current purchases-was like a kid in a candy store

Jarvis was wonderful

Very friendly and very helpful! We were greater within moments of entering the store, which was so nice! Our sales person wasn't pushy but answered all our questions. We were very impressed and will be coming back. Thank you for a wonderful experience.

No thanks

Customer service was great. But, was not real happy on a return item that was broken and had to bring back.

Worst experience ever, they say they offer progressive leasing, my husband and I got approved through progressive, we pick out our merchandise etc but when it was time to do the paperwork for Ashley NOBODY knew what to do. It’s was a very frustrating experience and they may need to stop offering it on train their employees on how to go into the system and get everything straightened out. We drove an hour away for 3 days to end up with NO MERCHANDISE

2nd Update: clearly the owner wrote to call so they look as if they’re handling the bad customer service. I’ve sent three text messages and over 48 hours late still not respond. Update: due to response from the “owner”, I sent a text with all the information 5 hours ago. I have yet to hear from anyone. Will continue to update when I hear from them! Salesperson did not give all the details on 3 piece table that was purchased. When we found out we called and stated we did want the items. We tried to talk to the store manager who would not call us back. The assistant manager Anthony couldn’t help us. We canceled a large order and asked for the refund. They have yet to issue the refund or communicate with us. A bank charge back will need to be done on furniture that was cancelled. It’s a shame they will not try to work the issues out with the customer. Trust me they’re all sweet until they get your money after that your a nobody! Be happy to share the text messages from the salesperson who lied more than once.

Amelia was great! Knowledgeable, kind, courteous, and very professional. Great buying experience.

Have not received order 2 months waiting

Great in store customer service

Very nice furniture shopping experience.

I highly recommend you go here

Cortney was excellent and very patient with us!

Sean was very nice and helpful. She didn’t seem in a rush. Great service!! I was happy leaving and got more than I came for. Thank you!

Shon was great made us feel at home gave me a good discount the chair is just beautiful we love it and the furniture was beautiful we loved itlovedl

I have waited more than 3wks for an exchange and a replacement for defective product.

Great experience, good customer service with Jarvis, knowledgeable about the product that I wanted, and asked questions to ensure I was satisfied. Great place to shop and friendly staff that greet you at the door.

We were looking for new mattresses. Amelia was very helpful and patient. I would recommend this place.

My husband and I walked in the store and Amelia (that may not be spelled right) asked if she could help us, I told her exactly what I was looking for, which was a full size bed with storage for my son and she took me to 4 different one and then there was a twin bed with storage that was exactly what my son wanted right next to the full size ones, I asked her if it came in full and she looked it up for me verified it did, she gave us all the info we needed and I believe we were in and out of the store in 30 minutes and my son will have the exactly bed he wants delivered soon. Thank you so much. It means alot when people truly care. She was so sweet and had a smile the whole time.

Well deserved! 2 stars. I would rate this store for 0. Cheap everything: service, customer service. They lye every time about delivery.Look what they answered. They didn't even spent a time to have a look at the attachment. There is order number there to find out everything. What a shame.

Amelia is the best sales representative. She spends time and energy making sure you’re purchasing the style and quality you expect. She takes time to make sure you get the best price and product.

Our salesman was very knowledgeable, he wasn't pushy. He allowed us room to look around and made the purchase a smooth process. I give Wayne a 5 stars for customer service.

My sales person was Amelia. She was so thoughtful and very helpful. She knows how to decorate by putting colors together. I walked into your store and the more I looked the more confused I got. I had no idea what exactly I was looking for. But when Amelia approached me she asked a couple of questions and off we went on a shopping adventure. She made it so simple and I trusted her opinion. She totally put together my rug, beautiful accent chair and the pillows. She helped me decide with my end tables. I left feeling so thankful I meet her. It ended being a perfect day !!! A Very Satisfied Customer, Tammy H Chapman

Very patient with our slow decisions. Good experience

It went perfect thanks alot....I'll return DEFINITELY

Jarvis was very helpful and patient. We found just what we needed.

Friendly associates. Helping in every way possible

Friendly & knowable associates.

Very friendly and helpful

Shayn was very helpful and had lots of ideas. She was also very knowledgeable and patient. Will definitely be back to see her as I decorate my new home.

Excellent service and great price. Wayne did superior customer service. He made sure I found what I was searching for.

Jarvis was incredibly helpful and courteous.

The employee I spoke with, Austin, was extremely kind and professional. Overall the entire experience was super quick and easy!!

I have had the worst experience with Ashley’s furniture will not buy from there ever again!!

Great professional & personal service!!! I'll be back!!!

Great selection, great sales person

The salesman that worked with me was very knowledgeable and friendly and a pleasure to work with. The next time that I go, and I will, to purchase something else i will definitely ask for Wayne.

Very friendly and knowledgeable staff.

When I came in, I was greeted warmly and with a smile by Jarvis. I was on my walker and he offered to push me around in the wheelchair they had near the front door!! Very considerate and impressive!! I was looking for a new lift recliner and he took me to look at those in two different places in the store. I tried out several and Jarvis was very patient with me and my questions. I found one I liked s lot and then got all the info on it and a picture on my phone to send to my daughters. Then I thanked him and told him that I needed to check out a couple of other places and would get back to him. He took me back to the front door where I got my walker and did just that. There was no pressure at all to buy then. After checking other local stores and not finding anything else that I liked, I returned to. Ashley and asked for Jarvis and completed my purchase. They also price-matched the Ashley on-line store’s price for the same one in a different color which saved more than the amount of their extended protection plan!! I found this to be the best shopping experience I’ve had in many years!! Check it out for yourself!

Dixie was absolutely phenomenal! Thank you so much for helping me pick out my couch.

Anthony was soooooo helpful, he was so nice and patience with us! He's a very good salesman! The best we ever seen!

Very friendly and helpful!

Great experience...Rashad was extremely helpful and knowledgeable about the purchase that I made.

Loved the store and how nice everyone is. If you decide to come in I recommend you ask for sales rep Yoandy. He super nice and helpful.

Love my Ashley experience! Thank you Amelia for helping me with exactly what I wanted. You're a jewel. Ask for Amelia, you can't go wrong.

I bought a desk chair from them. Sales rep was nice in the store, I made a purchase. When it came time for delivery, the guys didn't want to get out of the truck because of my dogs. Fair enough, so I took the dogs inside to lock them up. While I was inside, the guys very hastily put the chair together in my driveway and were waiting at the door with it. They had me sign for it while one of them carried it in. He left it in the living room and left before I had a chance to inspect the chair. The armrests are broken, will not stay attached to the back of the chair (which is also a reclining chair, so the back moves without the support of the armrests, making the chair virtually unusable). The sales rep, Sade, gave me her number to call if there were problems and has not answered once. There is no number to call locally to actually speak with the people who sold me the chair. I don't think a technician can fix the internal pieces that are broken and I don't want the delivery guys bringing another chair to my house. I want my money back.

soon as i got in the bed. bed broke

I am very pleased so far I was able to order my furniture with Amelia and she price matched so I didn’t have to run all over to find what I knew I wanted.

We'll be back. Good selection. Good pricing. Good customer service. Delivery rates need to be "free" for what you pay for the furniture!

We had a great experience with Devlin. He was nice, courteous, and informative. He answered all of our questions and was very professional.

Low/no pressure shopping experience. Found what we wanted at a good price. Easy transaction and salesperson was very attentive to our needs.

I the representative was very knowledgeable and very atte ntive to your likes and dislike was.

I recently made a purchase that I had been looking at online. The sales person in the store was very professional and helpful.

Great professional service at the store and professional service from delivery staff

Andrew Foster was a joy to work with Very informative of products in the store.

My experience is great and the person who took care of me was very nice and super knowledgeable and she knew exactly what I was looking for. I highly recommend Ashley furniture..

I was very satisfied with the results and my treatment

My salesman Shyun was awesome. She was thorough and patient.

When you go to Ashley's ya gotta see Devlin Chapman, he was great. My wife and I bought several items and we are so excited to get them delivered. We are definitely going back to get more furniture for the living room and bedroom.

Sales lady was very nice and very helpful. Not pushy at all. Very pleased with the transaction.

Anthony did a great job of making sure our needs were met. Thanks for your help in this process.

Customer service was GREAT I prayed that I would find what I was looking for and the third item was exactly what I wanted! IM EXCITED TO GET IT DELIVERED!

Our sales lady Amelia was great

The Manger was so nice and helpful.

Sade Black is very nice and helpful. What I did not like is I had to finance one thing for 6 months and the other I could do for 36 months to get a discount. Bought a mattress but had to buy a $300 mattress cover so I would not loss the 10 year warranty on mattress. There is ALOT of delivery and warranties fees. If you pick up and put together they will not stand by their products and warranties will be denied. Have not received anything hopefully everything will go smoothly.

Our visit was just great, we went in looking for a storage bench, ended up with two. The young lady Sam was great also.

I bought a new living room suit it was delivered a few days later the guys damaged the couch moving it in and now they don't want to fix what they messed up it's just been one lie after another with these people they have no problem taking your money but they won't fix there Mistakes so shop here if you want but just know they don't stand behind what they tell you I'll never make the mistake of stepping in there store again but if you like wasting money it's a great place to do it.

Sam helped us and she was amazing!

Great experience shopping for an electric lift recliner chair today. Looking forward to seeing it in my home next week! Safe was very helpful and made sure my purchase was what I needed.

Impulse shopping tonight and enjoyed our visit. Knowledgable staff

Friendliness, helpful and experienced.

Andrew listened to what we were saying, he showed us different option, and did not high pressure us. He was a very good salesman.

Rep was Great!!!!

Because they say you have 30 days but they tell you after you buy something they say once you get it in your house it's yours... the recliners we bought are the most uncomfortable recliners and we found the same recliners at another store cheaper price we will never buy anything from them... they asked if they could do anything to make it right I said take the recliners back or exchange the recliners and they said no they don't have a return policy I will never for any reason buy anything from Ashley again...

Great sale people. Very accommodating to me and my Service Dog.

The associate was very helpful, pleasant, and knowledgeable which made our selection and purchase a breeze.

Very nice store and decent selection of furniture.

Had a great visit, everyone was very nice and helpful.

Just purchased a sectional couch today and the sales staff and manager were extremely helpful & courteous! Looked at several options & she spent the time with my wife working us up quotes and trying to get us the best deal possible. The manager even came over a few times to see if we needed help and make sure we were pleased with everything. Very satisfied customer & would recommend Ashley Furniture in Jackson to anyone!

People super nice, beautiful furniture...great prices. Went here first then 3 other places and then came back. They had what we wanted and worked with us..😊

Anthony was a great help with all of our purchases. We first saw Brandon, but he was out sick so Anthony was very knowledgeable and worked everything out for us!

Hank Socks was wonderful to work with. He made my shopping experience enjoyable.

Excellent service!!

Worker listened to our needs and found what we needed.

Could not get waited on or any help so I will spend my money elsewhere

Sade was awesome. I’m very excited to get my new furniture into my new home. I’m very satisfied with the price and quality of the items that I purchased. Would recommend Ashley Furniture to my friends.

Visit to the store was pleasant. Our recliners had torn up and they had all the information needed on our warranty. They were replaced at no charge. Delivered today. Thanks Ashley!!!!

I was shopping for new sofa, love seat and recliner. My sales associate was Quadale. He was great. I appreciated that he didn't follow me around. When I had questions and found pieces that I liked he was very helpful, knowledgeable and courteous! I purchased 3 pieces and it was a very good experience!

Had a wonderful shopping experience with Home Furnishing Specialist Shyun Hamlett at Ashley. She was very patient with us, showed us everything we wanted to see. No pressure. Beautiful furniture selections, staged very nicely. There's something for everyone and every price range.

Our salesperson Sade was wonderful! very kind, very efficient!

We walked in & the first couch we saw was the one we wanted. A sales rep, named Amelia, walked over & immediately helped us by answering questions we had. She was a god send. Since we were paying in full, the checkout process was so quick & easy. Thank you Amelia for helping us!! You were great!!

Amelia did a fantastic job helping me find what I was looking for and the zero interest, zero down payment financing makes it super easy to get what I need.

Had a great experience. I would recommend everyone to go buy their furniture from Ashley. Service was impeccable. Love the ambiance.

Awesome service. Victoria went out of her way to find us what we wanted at the price we wanted to pay.

Hank our salesman was excellent. He was friendly and took the time to tell ad show us everything He checked the warehouse and told us it was in stock and would be delivered on December 16 but on the 14 was notified that delivery was cancelled because it was not in the warehouse and rescheduled for the 23rd. It was then changed to the 26th due to road conditions, which I understand. But thinking it was to be delivered on the 16th we sold our table and chairs. This meant we DID NOT have one for Christmas dinner! The delivery men done a good job but the table was incomplete as the shelf was not with our order! Now it will delivered in 7-10 days! There has to be a better way of knowing if it is going to be delivered when told it would be. We purchased in December 6th!

Mrs. Shaun Hamlett was very professional and such a beautiful lady. I enjoyed doing business with her.

Brandon was a pleasure to work with. He gave us our time to look and decide but was close to answer any questions we had. Pricing compared to other local stores we visited was great as well.

Anthony Foster was a joy to work with!! He was so friendly and attentive. He's a real salesman without being all salesy ya know? He made my wife laugh and didn't use any high pressure tactics. He was cool and I know my wife loved his red hair! We completely went in on a whim and left after we bought a couch. Anthony earned his commission today and it won't be the last one either!

Great service

Great sales rep, and manager was nice too. Can’t wait to get our furniture delivered.

No hassle sale. Brandon was pleasant and professional.

Brandon Williams did a great job- no high pressure and very helpful!!

Salesman, Wayne Gillaspie, took a lot of his time and really worked hard to get us what we wanted!!!! Great salesmanship!!

Bought a couch and love seat 11/26, paid in full. I was told delivery would be 11/30. No one showed, called the store was told delivery was for 12/23. After talking to the manager was told it would be 12/10 at the very latest. Just got the text of delivery for 12/16. Never again will we purchase anything from this company. I have been giving the run around on deliveries and empty promises to “make things right”.

Shyun was so helpful! She was knowledgeable and went above and beyond to answer all our questions. We are so excited to get our new bedroom suite and den furniture!

Very good selection and great customer service!

Horrible!! You delivered replacement parts for brand new damaged furniture to the wrong location. Actually was just left at the wrong location. Luckily the people knew me and brought the boxes to my house. I paid for delivery and set up of all of my new furniture. The new drawers have to be installed.

The sales lady, Shyun Hamlett, was extremely professional but obviously a people person. She went the extra mile to ensure we were pleased with our purchase.

Brandon was very helpful. He worked with me to find the right product within my budget!

I purchased a table for my mother on 09/05/2022. After NUMEROUS delays we finally got the text message to schedule delivery (Saturday before Thanksgiving). In preparing for delivery, we were to have the area the table was going to be placed cleared out so my mother sold her table to a neighbor in preparation. She waited around all day and then there was another generated text that was saying to schedule delivery. I called and advised we had already scheduled delivery and that it was to be delivered that day. The person on the phone advised, no, it would not be delivered until 12/03/2022 now. I advised what is my mother going to do with Thanksgiving on Thursday and she no longer has a table. Nothing was done regarding this so again it was scheduled for delivery the Saturday after Thanksgiving. My mother waited all day and they never showed again. This has been a terrible experience. I have spent so much time on the phone trying to deal with this. What was to be a gift to my mother was a complete disaster. Left 2 messages for the store manager Gail and never heard back. The customer service is terrible. You would think with all the issues and delays we were experiencing somebody would have taken this under their wing to have it resolved. NOPE! We have received a call today that it will be delivered (11/29/2022). Praying that this is the time, otherwise, I will ask for a refund and spend my hard earned money elsewhere. Mentioning when I placed the order the salesperson was having side bar conversations with another salesperson about how many deals he had that day. And advised he was not making hardly anything off of me, etc. I could go on and on but this has been an extremely terrible experience. Update: I was contact by someone from Ashley. Basically just apologized and removed delivery fee. Was never delivered on 11/29 as noted above. Was scheduled for 12/3. Was never delivered that day either after my mother waited for delivery all day again. Is now scheduled for 12/6. I would have gone elsewhere but my mother wants the table. Sent email to contact person and she again apologized and advised it is scheduled on 12/6. I have lost track of how many times this has been delayed. Unacceptable!

I purchased a table for my mother on 09/05/2022. After NUMEROUS delays we finally got the text message to schedule delivery (Saturday before Thanksgiving). In preparing for delivery, we were to have the area the table was going to be placed cleared out so my mother sold her table to a neighbor in preparation. She waited around all day and then there was another generated text that was saying to schedule delivery. I called and advised we had already scheduled delivery and that it was to be delivered that day. The person on the phone advised, no, it would not be delivered until 12/03/2022 now. I advised what is my mother going to do with Thanksgiving on Thursday and she no longer has a table. Nothing was done regarding this so again it was scheduled for delivery the Saturday after Thanksgiving. My mother waited all day and they never showed again. This has been a terrible experience. I have spent so much time on the phone trying to deal with this. What was to be a gift to my mother was a complete disaster. Left 2 messages for the store manager Gail and never heard back. The customer service is terrible. You would think with all the issues and delays we were experiencing somebody would have taken this under their wing to have it resolved. NOPE! We have received a call today that it will be delivered (11/29/2022). Praying that this is the time, otherwise, I will ask for a refund and spend my hard earned money elsewhere. Mentioning when I placed the order the salesperson was having side bar conversations with another salesperson about how many deals he had that day. And advised he was not making hardly anything off of me, etc. I could go on and on but this has been an extremely terrible experience.

Courtesy Profesional... took the time to understand what I wanted... and made sure thats what I got

Friendly staff, willing to answer questions. Did not pressure me into buying something I didn't want. Good variety of merchandise to choose from.

Sade did a great job of finding the pieces we were looking for in our process range. Their price match policy made the sale. Looking forward to receiving our furniture.

What a wonderful shopping experience! We had the best sales associate, Sade. She was a delight to work with and never once did we feel pressured. Prices were great, too. She definitely has a passion to work with others and is an asset to the Ashley Furniture family.

Very good, very polite people and very knowledgeable

Brandon was our salesperson he was very knowledgeable and professional in meeting our needs. His help was greatly appreciated

excellent customer service

My salesman, Chuck, was wonderful! I found exactly what I was looking for and the process was very smooth.

Spent over $1700 on a love seat sofa combo, bone white. Received the Love seat first big black stain on left hand corner, could not return per company policy had to have repaired in house this took weeks and constant calls to company. Sofa arrived at a later date, and we expected it to arrive later than love seat, this time we had them unpack sofa to inspect, and again another large area just stained black, so we sent it back. constantly in touch with company, now trying to tell us that item is on layaway, even though we have paid for it fully in beginning, not even sure when or if sofa will arrive. their company rep is of no help, we are still fighting to get sofa. We have dealt with Ashley before in California and had a great experience with them. The Jackson Ashley outlet obviously does not care or respect us enough to just conclude this process. Our sofa was cancelled by Ashley, and the refund is close to $200.00 less then we paid for sofa, We are now having to go through the buying process again as there is not another sofa that will match our love seat.

Friendly and knowledgeable

Walked in today fully prepared to buy a sofa. I came in the door and the sales lady just stared at me. I walked over there and asked her about a smaller sofa because my space isn't very wide and she looked at me and said "we only have 90" or above." She didn't offer to let me look around, make any suggestions, or even show me anything online. It had the feeling that she didn't even want me to go onto the sales floor. This is my first time visiting this particular Ashley and I don't plan to ever go back. I'm furnishing a new 3 bedroom house right now and I can tell you I will not be purchasing anything from this store. I definitely recommend staying away from this place. There are so many more places with better sales people.

Shadi is wonderful. She listens and suggests answers. Ask for her for your shopping trip to Ashley Furniture in Jackson.

Loved the sales man. He was friendly helpful and I really enjoyed his service

Friendliness and helpfulness of the Furnishing Specialist SHYUN HAMLETT.

Awesome Black Friday sales before Black Friday. We Strolled in Ashley not looking to buy after visiting Best Buy updating computers for business.. Needed a desk and wow awesome deals on everything 25% plus new customer discounts. sectionals etc awesome quality at Big Lot prices . Sale lasts thru this weekend.. We live in Union City and after getting home late . Going back again today

Buying furniture can be a stressful process. We had already been to several stores with no luck so when we walked into Ashley(our last stop of the day) we didn't have the highest of hopes. That all changed with the help of Amelia. She really listened to what we wanted and helped us find the perfect piece with a great promotional rate! She couldn't have been any nicer or more helpful. 10/10 would recommend. Thanks Ashley and especially Amelia for turning our day around!

Excellent service Mrs. Shaun Knowledge and research of items was fast acting. Will use her services again..

I bought brand new couch and love sea The love seat come in a box And out the Box DIRTY, instead of replacing my love seat they are sending some to MY a house to do work in MyY House to RIP APART This BRAND NEW COUCH and make it USED RiGht before MY EYES I Can’t Send it back, SO I PAID ALMOST TWO GRAND TO GET A USED LOVE SEAT, OOOO AND MY COUCH HASNT MADE IT HERE YET SUPOSE TO BE ELECTION DAY

It took 4 weeks to get my bed but i should had got it with a week.thanks to Shu for for allowing me to call her with any question i give her 5 star .she in the Jaskson store.

Sales associates were very available yet not pushy. Sales worked with manager to get us a great deal. Delivery services very accommodating. Overall, great value for great product.

Experience was great. Only reason I didn't give 5 stars less than a week ago the same item I purchased was 40% off and the best discount they could give me was 25%

Shaun was very nice and helpful. She was amazing and patient with us.

It cost more purchasing at the store.

Mr. Socks is the freaking best . He is very very patient , he answer EVERY question you have . He does not guilty you into buying anything . Omg when I come back I will only work with him . He deserve a HUGH raise and more . When you go in ask for Mr. Socks and tell him Tree sent you and watch the amazing service you get . Thank you Mr. Socks !

Amelia was very helpful and friendly!

Employee showed me several sectional sofa's, not pushy at all. When I found what I was looking for I was very pleased. The gentleman who delivered were polite & took all trash with them. I'm loving my new sofa! Thank you so very much!

Got chased around by sales lady, couldn't browse and talk with my family. Too pushy

Sales staff was very helpful and knowledgeable . They made our purchase and delivery set up easy.

We came into the store and were met with a sales person. She introduced herself and then let us look by ourselves. I liked this because I do not like someone staying with you. We picked out three end tables and five table decor choices. We were given a GREAT DEAL. We left very happy. We will be receiving our furniture at the end of the month. We had a great experience. We have done a lot of business with Ashley. ——-Mike and Karrie Pickard

Amelia helped us out so much and made the process fun and exciting! She went above and beyond!

Upon delivery one of my nightstands that was in a box had a broken and had a chipped marble top nightstand. The delivery guys did not damage my order because it was still boxed when they arrived upon delivery. The delivery guys were very nice and and immediately called the office to report the damaged nightstand. I was only able to keep one of them and was told by the lady at the office that the company would replace my other nightstand and have it shipped out right away! I ordered my furniture on Tuesday Sept 27. Today is Thursday Sept 29. I would like to expect it to be delivered in the next two days please! Very displeased that now I must wait on a partial order to be completed!

Easy transaction.

Teresa is wonderful and patient. Love our new living room We will be back!

Took a few months for delivery but overall good experience with sales and delivery.

Furniture is beautiful but 8 months to get it 😳 We will be going somewhere else next time.

Very friendly and helpful.Ashley takes pride in her work and explaining all the details. She was helpful in all ways.

The best place in town on Prices and very nince

Great service!

We had a very Good experience. Shyun took very good care of us. Most professional.

Went with a much better option than we were looking at

Amelia is always a great help and has great customer service. She is a pleasure to work with.

Victoria was perfect in our purchase experience

Friendly staff easy to find what I was looking for, very friendly easy to work with prompt with bookwork easy in and out. Thanks Glenda Shepherd Savannah Tn

A pleasant experience with an awesome salesperson she made sure I was happy with every decision....

Hank was perfect. I could not have asked for a better experience.

Anthony provided excellent service today!!! We picked out several items we needed, and got EXACTLY what we wanted. He is very knowledgeable about mattresses. We had a great experience today, and highly recommend Ashley Furniture and Sales Staff member Anthony!

I came in knowing what I wanted to purchase and Mrs. Hamlett was very knowledgeable about the items I wanted. She reassured me of the quality of the furniture I purchased. She was instrumental in my decision to make an additional purchase for my mother and the process was quick and smooth! I live in Atlanta and will continue doing business with Ashley and Mrs. Shyun Hamlett!

My mom and I went to Ashley's in Jackson, TN and Hank, the associate store manager, helped us find exactly what we were looking for. He was great!

We came here to buy a mattress and we had an amazing lady help us find exactly what we wanted. I also decided to come back the following day to purchase a beautiful table that she showed me that fit what I wanted perfectly after I voiced my concern of not being able to find the perfect size for a good price.

Working with Ashley Furniture has been one of the worst experiences we have been through. Due to the amount of trouble we have had getting the things we paid for and the incompetence of the salesman to sell us the correct parts and then be told something else would work that also will not work with the tempurpedic mattress and adjustable base we purchased. Customer service has been horrible, paid cash for a bed frame we can't use and can only use the headboard now apparently we will have to fight to get a refund on the remainder of the bed frame. If we could leave no stars as a review we would, but we will never buy anything from Ashley Furniture again in our life and we will make sure, to the best of our ability, that our family and friends never buy an Ashley product or shop in your stores, incompetence is putting it nicely.

I had a great experience shopping Ashley Furniture in Jackson, Tennessee! The salesperson that helped me was Quadale. He was very professional, polite, ,and good at assisting me. The bed that I was interested in was no longer available in my size. Quadale took the time to show me beds in the store and online until I was able to find a bed. We actually like the newly selected bed better than our original choice! I will follow up with a review on the White Glove delivery and setup. Thank you Q, and all the staff at Ashley for your help. Vinnie Harmon

Terrible customer service. Merchandise back ordered for months. Items were not delivered on scheduled day.

Good experience was well pleased furniture was beautiful. Glad I picked this store

In short I can just say outstanding! Ms Hamlett was great and took time to answer all our questions, it was a refreshing experience.

I had a very nice pleasant experience with Ashley Furniture. My husband and I just got a new place and needed some furniture to go into it. I went into the store for help on getting it ordered, because I couldn’t do it on my phone. The lady that helped me was so sweet. The experience was new to her due to how the order needed to be done and she acted like a professional. I will for sure order again and will go to her when I need to get some other things. Thank you for helping me and for being there. We all learned something new and the manager was just as nice.

Due to the amount of trouble I've had getting the things I paid for and the incompetence of the salesman to sell me the correct parts and then be told something else would work that also will not work with the tempurpedic mattress and adjustable base I purchased, I am editing my review to one Star, customer service has been horrible, paid cash for a bed frame I can't use and can only use the headboard now apparently I will have to fight to get a refund on the remainder of the bed frame. If I could leave no stars as a review I would, but I will never buy anything from Ashley Furniture again in my life and I will make sure, to the best of my ability, that my family and friends never buy an Ashley product or shop in your stores, incompetence is putting it nicely.

Answered all of our question and very helpful.

Had a good experience at the store but my delivery was 2.5 hours past the upper limit of my scheduled time slot. I could have worked the rest of day to help pay for purchase if would of known.

Jaeda Hampton went above and beyond to accommodate my family when we were looking for furniture. She was great she helped us find the perfect furniture.

Absolutely terrible. My furniture arrived damaged on Tuesday and I was told that they would have a new piece out in a few days. I confirmed the delivery for today by email and by text. I received a automated call that did not leave a voicemail so I called back and it was Ashley. The automated voice told me my merchandise would not be ready in 2-4 weeks. I tried to call the store but did not get a hold of anyone. I stayed on the phone and waited until a customer service rep finally answered (maybe about 30 minutes waiting). He told me that delivery was available but not the actual furniture. I am beyond tired of waiting for this thing so I will have to go ahead and cut my losses and try to find something else. Can't depend on Ashley.

Guys were quick but there was a knob missing. Make sure to look over the furniture good before saying everything was fine.

My granddaughter told Shyun Hamlett that “she had very good service, and she was kind to us”. I agree with my granddaughter. To add on, Shyun was very knowledgeable about the product she sold to us. She is a patient and kind person to work with . Shyun Hamlett is definitely an excellent representative for Ashley’ furniture. I give her an “A” plus.

Sales person wasn’t pushy. She answered the questions that we asked and told us about the discounts.

We purchased a couch, love seat, ottoman, small dining room table and 4 chairs. We ordered them in April 2022 and was told that delivery would be in 2 weeks. Our furniture was delivered was on Wednesday, July 13, 2022. When we got our loveseat, on the back there was a black mark on it and the delivery team stated that the loveseat will be replaced. When we call the store no one answers the phone as well. Please help us get this taken care of.

Had our order all worked out everything is good till the shipment it never came this was the second time I've had to clear my schedule and wait all day for someone to deliver our furniture and it never happened no one called a day before no email was sent they hung up twice on my husband for our order I don't understand what's going on with their delivery system but it's not very professional.

Jaeda was not plushy very knowledgeable about the product. Very pleasant. Next time we shop we will ask for her.

Customer service was great ,great prices ,great quality Love Ashley’s

Great furniture all around... looks like great quality furniture and the staff was helpful and showed us all our options

We had a wonderful experience with Jon King. He was very knowledgeable and did not pressure us at all. I would highly recommend working with him to purchase your furniture needs.

Hank did a awesome job!!

I had a good salesman who helped me choose two mattresses for different needs . He was knowledgeable and efficient, and it was a great relief to know when they will be delivered.

Salesman Larry was very helpful. Good selection and all but one piece of furniture will be delivered in one week!

great service. help me find the right chair.

Anthony did a great job as our home furnishing specialist!! He was very patient as we looked for just the right couch and love seat!! He got us the best deal also!! Thanks Anthony!!

I would never buy other thing from them again. Got a couch and dining room table and a bedroom suit. End up the dinning room suit was all glued back together and tried to give me that and I wouldn't take . The bedroom furniture was to be delivered and they never delivered it claiming they couldn't find it . That is why u have gps. And then it wasn't even including the bed . That is going to be almost 2 months till we get it. U know if u all where professionals u would of gave us the one off show room floor for the table and chairs and even the same bed. But know they said it will be a month in a half wait. So if I was u all I wood not even shop at Ashley's furniture at all.

I wasn’t there. I would not have paid this amount for a loveseat plus $200 shipping. I get free shipping from everyone else.

Hank was very friendly and helpful throughout our whole experience. He went above and beyond to ensure we got the product we wanted while also ensuring we got the guarantee we needed. We will be sure to look for him the next time we're shopping around for any furniture upgrades in the future.

Hank did a great job assisting us with our Tempurpedic mattress and base. Very knowledgeable and pleasant to work with.

Hank, the manager, is great! He thoroughly explains items, works to get you the best deals, worked out shipping for us & is super friendly. I highly recommend him as a salesman. Also,Ashley has beautiful merchandise. Update: our delivery was completely screwed up and Hank ignored my calls & texts. Canceling the order & going elsewhere.

Our sales associate Victoria was very courteous, knowledgeable, and professional. She listened to us regarding to what was wanted. There was no high pressure sales and everything was communicated very thoroughly.

Horrible experience. When our order FINALLY arrived, a picture was missing and the workers did not bring any tools and we were missing hardware for a twin size bed. My husband let the workers use his tools for assembly. We were told that the worker would return the following day to assemble the bed with the missing hardware. No one ever came or called. We had Ashley send us the hardware and it was wrong when it arrived. After a terrible experience trying to speak with someone in customer service, Ashley finally ended up sending the correct hardware and when my husband got the bed put together, it was a full size not a twin. So now instead of taking this issue to Ashley we have decided to just purchase a mattress to fit the full size bed. As for the missing picture, my husband went to the store and they just gave him the one on display. No discount. No explanation. Just handed him the picture right off the wall and sent him on his way. The workers who came to our home were rude, unprepared and unprofessional. They were also three hours later than the allotted time slot we were given.

Spent several thousand dollars at Ashley's recently and although the sales people were okay, everything after the sale was a complete disaster. Our furniture was delayed several months and when it came, the installers had no tools and had no professionalism at all. I ended up letting them borrow tools and they didn't have any hardware to put the furniture together. They mailed the hardware I put the furniture together myself and the bed I purchased was the wrong size. It's impossible to talk with anyone at the store or on the customer service line that can help with anything. My experience has been so bad I'm just buying a new mattress to fit the bed they sent rather than dealing with Ashley's furniture. Installers are very shady, they will just show up at your home randomly in unmarked vehicles.

Awesome help with great customer service!

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Very nice personal attention by sales person and also the mattress sales person. Lovely people.

Anthony done a awesome job showing us the different in the bedding selections they have. Felt very comfortable not being pushed into buying.

Bought my daughter at $3,000 bed from Ashley furniture thinking that everything was going to be great it took forever for the bed to arrive they changed the date twice and then when they showed up the workers scratched up my white hardwood floor and then left all of the boxes that were larger than my car laying on my front porch with the trash that came with the boxes. I then called the corporate office and made a complaint about the floor and the boxes and the first time I called the worker told me that they would schedule a pickup on Monday for the boxes and that someone would be in touch with me about the floors. Needless to say no one was ever in touch with me about the floors and the boxes were never picked up so I called corporate again only to be told that no one was going to pick up the boxes and that they don't do that I told the gentleman about how the guy from the previous phone call had said that the boxes would be picked up he pretty much left in my face and gave me no help he was so rude I do not suggest anyone shop at the store if they are expecting good customer servicenevepicked up

My fiance and I went in for a king size bed but instead I found a lovely living room set. Shyun Hamlett was very sweet and helpful with all our questions. It was a very easy process. We are so happy thank you so much we will be back❤

I was extremely disappointed. Nothing the sales lady said turned out to be right. She mislead me on the price, payment plan, and delivery. She was difficult to reach when there were questions. I probably will not shop at Ashley Furniture ever again, but if I ever do, I definitely will not do business with her.

Complete nightmare and one of the worst decisions of our lives to buy from these people!

If you need any help with your furniture needs in Jackson, TN go see Larry Hunt at Ashley Home Furniture!

Everything with smooth doing things that I needed or done

Thank you Amelia!! Great service!!

NONONO- I will never spend another dollar at Ashely's Furniture. We ordered several items and was told we had 72 hours to complain with any issues. The kitchen table had something on the top of it and when we tried cleaning it off with soap and water, the coating on the table started to come off looking extremely bad. We called and asked for them to come out and look at it so that we can return it but they never called us back. I called again and they advised they are not going to come out or return it and had a really bad attitude since they already had the money. Totally rude people and very cheap materials. I must say this business is the worst I’ve ever seen and they will not be in business long treating hard working citizens like this. Plz continue to share and let people know how this company is.

I had a great experience with the Jackson store. I bought a new kitchen table from them. The only down side is I have to wait 3 months on it to get delivered.

The Ashley Furniture Store in Jackson Tennessee has horrible customer service. They have been extremely dishonest and have mislead us on multiple occasions-beginning with the sales person to the store manager. I have never had such a terrible experience buying anything before this. I was told to call corporate multiple times and would just end up with a call center In Mexico (who by the way was the most honest of all of the people we have dealt with.)After I called corporate I called the Jackson, Tennessee store again to let the manager know that the number she gave me was from a call center in Mexico and not the Memphis corporate office. The store manager got mad and hung up the phone on me. Ashley has EXTREMELY bad business practices!! If you are looking to buy furniture, DO NOT BUY FURNITURE FROM ASHLEY FURNITURE, especially the JACKSON, TENNESSEE store!! Go to a locally owned furniture store and give them your business. I normally buy local and I should have this time. It was my mistake. Now I can’t even get a refund without losing 10% (when the issues have been on their end.) I have had this much trouble with moved, false or canceled delivery dates and I still don’t have the furniture. Ashley Furniture doesn’t even deserve 1 star!

First time I have shopped Ashley Furniture. It was a fantastic experience! The sales person was extremely knowledgeable and personable. We found what we needed at a GREAT price. I am completely satisfied. The shore was CLEAN and laid out for easy shopping.

After spending 10s of thousands of dollars in this store over the years, I'm done! My wife & I visited the store a few weeks back (late Feb.) to "kick some tires". We're in the process of updating our decor throughout our home. The store has a very worn appearance, dirty carpet, poor lighting and a lot of damaged product on display. We had a $399.99 in store credit that we had to use before 2/28/22. We couldn't find anything that just jumped out at us. We figured we would pick out some lamps to hit the $500 minimum sales threshold requirement of using the store credit. We were told that the credit would need to be approved. The salesman, "Hank" followed up while we were there and told us that the product would have to be placed into lay-away for a few days to allow the approval of the credit. We decided to wait. We left. My wife, on a follow up visit picked out (5) lamps and completed the deal with Hank (or so we thought). We heard nothing for days so my wife started trying call the store. No answer... she left messages, no response... she called a Corporate #. The gentleman that she spoke to stated that he didn't understand why there would be a wait to use the store credit. It should be approved at the store level and be instant. He also stated that he didn't see anything on the computer related to a sales order for us. Well after several more attempts to call, with no one answering the local number, we're done. There are plenty of furniture stores that would love our business. We will definitely stay away from Ashley stores and their brands in the future.

Sales person told us an order would be ready within 30 days and was just trying to make a sale. Complete joke, If a business can not be transparent I will not do business with them. Please cancel my 9000 order!

Sales person Told us that our order would be in 30 days. We are now going on 90 days. I have decided to cancel my order. Transparency is everything! Customer service is trash, They barley pick up the phone. Hopefully the Gm actually reads these. Ill go spend my 9k at another store!

Good selection on furniture, good sales and really helpful associates. Only downside is not really know when your furniture will be available.

Sales lady was very friendly and cooperative.

I had a very nice and helpful experience I found the right couch for me it was a blue one and Teresa was very helpful she help me from beginning to end I am now waiting for my furniture to be delivered any day now

Jon King was a great sales rep. he helped me find exactly what I needed.

Fantastic people!!! They saved me so much moneybduring the presidents day sale!!!!

Jon was very knowledgeable about the merchandise in the showroom. When I told him what I had in mind, he took me right to pieces he thought I might like. Jon took his time to understand what look I wanted to achieve, and even made suggestions to help me. He even made sure I was getting the best prices possible! I will definitely recommend Jon to anyone who is looking for furniture.

I was able to be approved for over 5000 dollars to buy whatever i needed to purchase in the store

has good service and great price on bedroom suite

Very pleasant experience. I already knew which sofa/loveseat I wanted but Victoria was still very resourceful and made my checkout quick and easy. I was extremely satisfied with the entire experience

Worked with Sabrina, she was very accommodating and polite. Helped us order all of the furniture for our new place here in Jackson.

Sabrina Bigbie is wonder woman. She multitask. She helped my daughter make up her mind and dealt skillfully with her abrupt changes with a great attitude and beautiful smile. Anyone shopping in Jackson Tennessee or nearby should go and ask for her personally. You won't regret it. She goes above and beyond.

so helpful!! i love my couch

They went out of their way and stayed after time for them to go home and bent over backwards to get us what we wanted and needed for our new home. Sabrina and Ashley are awesome and are amazing and so nice! They made it happen and a lot cheaper then the other place we were looking at and was only gonna get 3 items and pay more monthly. I got 6 sets of things and it was cheaper monthly. They went beyond what i expected. I went in for a quote and expecting to leave with nothing and it became a whole thing. Im a stay at home mom and my husband is the provider still ran it under my name because the house is in his name. They still made it happen! Id recommend anyone to these ladies!! Theyre excellent!!

Very friendly, clean, great selection. would recommend to a friend!

We have ordered a table and six chairs and two more bar chairs to match the table 3 weeks ago . They have called us to come pick it up in Memphis and we went last Saturday . Since we had bad experiences with Ashley before we wanted to check the items and the workers said we cannot open the boxes here . Ok we opened the box at home to find out the gave us the wrong table . Since then we have been calling customer service, we went in the store where we ordered 5 times, finally one lady made an exchange but no one has called us with a date or nothing . We called customer service and they said 5 months from now and she said that we are lucky to get an exchange. Are you kidding me ? Them made a mistake, they gave us a 250 dollars cheaper table and now I have to fight to get the right table we ordered . Never in my life I had such a poor customer service ! My husband and I wanted to change the whole living room and we even settle on several items and wanted to order, we probably would have spent 10000 dollars in their store but now I would never buy anything from them , not even a vase !

Jarvis was very helpful and patient while assisting me in purchasing a mattress.

The Jackson Tn Ashley is the best. Great staff.

They have several things to choose from and a nice lady took my order. The only lack of star is they charge for delivery and not enough workers to help u.

I went to Ashley’s today initially to complain about a furniture order gone wrong. They were short of help, but Jason was able to help me. He didn’t rush me, and even apologized for any problems. Problem was solved and I left there feeling like I was heard. Now that’s customer service. Good job Ashley’s in Jackson, TN!

We’re excited to get our sectional, there was just some difficulties with ordering. Overall, not too bad!

Went on a Saturday afternoon when they had the sale on. Was able to browse around looking at recliners with no salesperson. After I found the one I wanted I set there and Jon came by and ask if I needed help. I said yes and we proceeded to do what was necessary for the purchase. Overall it was a great experience and Jon done an excellent job

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Variety, Excellent customer service, representative walk around the whole store measuring each end table for me. Nice furniture! Lots of ideas!!! Must stop by to browse for the right furniture and accessories.

Good selection of furniture and salesman was very helpful

It was the best service I have experienced in sales

Had a great marked down price, and easy business. Got a 20% discount on my purchase. Hank was very friendly and helpful!

Jada was very helpful in completing the sale if my couch. very nice and professional. clean store. all of the staff was very friendly.

The staff was professional and helpful. They were very organized and took time to talk and answer any questions I had. It went quickly and did not waste my time.

The experience was better then average. Anthony did a good job and was not hard to work with. We will consider Ashley store again in the future.

We visited the Ashley HomeStore in Jackson Tennessee this afternoon and were assisted by both Sabrina and Anthony. Both were extremely friendly and helpful. I am sure we will return for our next piece of furniture.

was greeted with the most polite and friendly workers. I would recommend that everyone shop there at Ashley Home store for good deals and the best of service.

Had a really good experience. The staff was friendly and helpful, but not pushy. The prices were competitive with everywhere else we looked.

I had a very Good experience

salesperson was great, but they have foriegn made furniture and outrageous delivery cost, plus their warranty is outrageous cost, they specialize on easy credit didn't buy here, went to furniture world, better quality for the money

Ashley store did a fantastic job on my exchange. thank you! Ashleys

Sabrina was excellent at helping us with everything we needed and finding items for us!

After spending 2 hr on dec 27 with a salesperson named Teresa, I go back to make a purchase just from another salesperson to tell me Teresa had lie to my face and then she laughed about it, and talked about how Teresa was just trying sugar us. And for then to have 25% off but after they add a non option dilevery fee of $150 we were only saving $9. Then for the salesperson not listen to us when want to pay cash but she only wanted us to use there options and keep talking over us.

Disappointed to say the least! I had an agreement with Ashley's in Jackson TN that my delivery would be 12/18. It was a no call no show. I wasn't upset about it, I wasn't really ready for the furniture due to a remodel. I stopped by to tell them i needed to see why furniture didn't deliver and to try to get my recliner because it was my son's Christmas present. They released my order to fill other people's order because they did not get ahold of me last week. 🤬 Needless to say, I canceled my 9,000 order and will be shopping elsewhere! This was ordered in October! And I have patiently waited and now I have to start all over. My family and I have been loyal Ashley Furniture customers for years but I will NEVER buy anything else.

I went to the Jackson Tn store. it was so beautifully set up. Our Representative Sabrina was so courteous, knowledgeable, and professional. we feel in love with a beautiful king size bedroom set that we got for a good deal. I would most definitely recommend them.

I loved the atmosphere there in Jackson Tn. Our Representative Sabrina was so courteous, knowledgeable, and professional. I would definitely recommend them.

The store was beautiful and the staff were AWESOME! My sister fell in love with a beautiful picture of a horse she couldn’t afford. After finishing my purchase, I asked to secretly buy the wall stallion for her. The staff collectively organized the purchase, two of the salesmen loaded it into my truck, all while keeping her busy. The surprise was worth every single dollar! She’s recovering from hip replacement surgery and the goal is horse back riding. Thank you for helping Jackson, TN, Ashley HomeStore Team! Absolutely love this place! 🤗

They have a great selection. I have bought from them for years. Everything in my home is Ashley. I gave them a 4 star because the store staff is great but if a piece of furniture is damaged it's hard to get customer service to fix it. You have to yell alittle.

I can’t lie! It’s been a bumpy ride this go around! Love our furniture and it’s great quality, but we’ve had some misunderstandings for sure! Thankfully we were able to come to a solution that worked for us. Everything resolved amicably and I am pleased. Thanks!

Nice store

Staff was friendly and helpful .

I've been involved with Ashley's for the past 10-15 years. I enjoy their furniture very much and I look forward to doing even more business with them in the future

As soon as you arrive in the store there is always someone ready to assist you. The employees are there to help you find the items you are looking for. They are kind, helpful, and very professional.

I’ve never met a Salesperson who I immediately felt I could trust. She explained things in a way that I could immediately understand. I am a senior citizen and Sara made me feel like I mattered. Ashley Home store has a real gem as far as I can see. I purchased 3 items from you.

Purchased furniture with cash and was told delivery would be in 2 to 3 weeks from time of purchase. Turns out they lied to make a sale and delivery was actually going to be 12 to 14 weeks from time of purchase! Told them we could not wait that long and requested a refund. Currently it has been over a month and a half since refund request and we still have no refund! Customer service has been absolutely awful and no one is willing to help with anything! Will never do business with Ashley in Jackson, TN again, and would not recommend to anyone else!

Excellent service and very good prices - quality of furniture is very good

No furniture that you can get when you need it. Orders taking several weeks or even months to receive

Sabrina was very personable and professional! She was great to deal with without pressuring us. If you go to Ashley's look her up!

Really good service and Haley was very nice!!

I just came in to purchase a King size bed cash and staff didn't want to help me after I asked for the product won't be spending my money here!! So disappointed couldn't believe this really happened. I still proceeded to find the bed to get a look at to make sure it's as lovely as online and staff stayed at table and was there as I left here proof

I bought a rug 2 months ago from Ashley Jackson and never received it. They made the shipment through Fedex now FedeX says that the company gave him the wrong address and Ashley says they gave the correct address and cannot refund me. Now I have neither rug nor money and nobody knows how to give me a solution. I feel ripped off

Have shopped here a few times and I highly recommend coming here because you get treated like family. Has a great staff.

My salesperson, Larry Hunt, was wonderful!! Selection was plentiful. Buying was easy. He, Larry, was super with working with me on delivery. Great experience!!!

Friendly staff.

Just looking and pricing

Great service at the store. If the item is in stock you will get it. Beyond that do not believe any future time of delivery it will be pushed back months past when they promise delivery. The delivery date keeps increasing and they have told me pretty lies to keep me from canceling my order . Good luck if your item is not instore. ***Oh the only thing that phone number that I texted did was say I am sorry we are working on it the best we can. No solutions so it is getting into fraud territory to me

A desire to make the deal right, and take care of the customer. Thanks Sade`

Dan did a great job helping us without being overbearing or pushy

The item I wanted was not available until 2022 😕

Cleanliness and safety of clieo

Recently my husband and purchased living room furniture. The associate, Alisiya D., was help any pressure. She made us aware of sales. We needed time to make a decision. She was understanding and asked if we see her when we came back. She sent my husband her information by text. We returned the following day. We decided to make a purchase. She explained everything. She answered our questions. She helped to take smaller purchases to our vehicle.

Ordered a bed room suit for my daughter today. Super easy. Can’t wait for it to come in.

We ordered a couch from the Jackson store and opted for pick up. Received a call (two months later) that our couch has arrived. Drove to Memphis to pick it up. No one mentioned that they are closed on Monday. Drove back yesterday and picked up couch. Unboxed it today and it is the WRONG couch. After 45 minutes on hold, my husband was told we have to drive back to Jackson to tell them which couch we want! I WANT THE COUCH I ORDERED! I have called the store for over an hour now but no one answers. And what the heck am I supposed to do with this couch I have now?!? No one wants to help :(

Like there selection, quality and helpful staff

My experience was great workers were so polite I'd recommend anyone seeking new furniture. To go to Ashley the quality is great the prices are the best. I looked everywhere in it was best at all. Take it from me everything in store is so beautiful the deals were the best....

Wonderful shopping experience! Enjoyed Ta Ta and Sierra so much, they were great!

Great experience...was able to find what I want. Allie was nice and professional. She is knowledgeable about the products.

The assortment and variety of products in the store give you plenty to choose from. The staff is very friendly and knowledgeable.

Sade was wonderful to work with. One of the best experiences we have had there in a while!

poor communication from the workers.

Had a wonderful experience at Ashley Homestore,costumer service was great Jades H.was very helpful. Found what I was looking for and will be back.

Had a great experience with Sade!!! She is awesome and a great asset to this company!

I purchased a mattress and base in August and a few days later I realized the salesperson ordered the wrong size base. I tried contacting the salesperson, the store, and customer service, multiple times with no response. When the salesperson finally responded and said it was fixed and taken care of, it wasn’t. I had to physically go to the store and talk to someone there to have the problem fixed. My delivery date has changed four times, but they have not once contacted me about a delay. I have had to reach out to them instead, which is the worst thing to accomplish. Every number you find on paperwork or the internet links to the same customer service number and is useless. I was supposed to get my bed today but it was not delivered and when I called customer service I was told I would not receive a notification until the delivery date was confirmed, so I took my bedroom apart yesterday thinking I was getting my new bed/base today, but it won’t be available until November. I just don’t understand why there wasn’t a call, a text, or email, notifying me of a delay in delivery. I get that deliveries are behind right now but also I feel like I should be notified of this?? I have had nothing but trouble since the moment I signed the papers. I have tried calling the store so many times and have left many voicemails and I still cannot get a call back or resolution, so I’m going to go back to the store in person to cancel my order because this has turned into such a stressful situation. I’m literally sleeping on a mattress on my floor. It’s ridiculous and I’m done.

I would recommend shopping somewhere else all they care about is getting your money. I had a couch delivered the first of August and it has a tear in the back of it. I have tried numerous times to talk to a person they won’t call back after I told they would fix it when it was delivered. Like I said once they get your money that’s all they want. The management team at Jackson is a joke along with the person that owns the store. So go somewhere else to buy your furniture because Ashley is just after the money if they wasn’t then my couch would have been replaced or fixed.

Ashley is one of my favorite stores to shop. I love their furniture choices and home decor. The staff is friendly and helpful.

Worked with Larry looking for 2 beds and some living room furniture. He patiently gave us many options and was great to work with. Found all the things needed this evening and got them on the way!

Friendly and helpful people. Very satisfied with their service

Larry was fantastic to work with, and his patience was appreciated. We probably sat on every couch and recliner in the store, but never felt pressured or like we were a bother. Instead he watched, listened, conversed, and chimed in with helpful information as we made our decision. He made thoughtful suggestions, and provided information when it was needed, and even apologized when he felt he forgot to give information that may have been helpful! We didn’t buy the first day. Instead I returned a couple days later and he remembered everything! The sales process was a snap. I recommend Ashley because the quality is top notch! Larry is as well!

Sad pushy sales pop people none of what I liked they did not have in stock. Just left. Prices are high too. Many weeks to get an order in.

Awesome place very nice and helpful people who work there

Follow up to my $5500 bed frame and mattress. Spoke to the manager at Jackson after 4 weeks, she blamed it on someone being out. She said I would have a refund. Two weeks later I hadn't received it, and they kept trying to deliver. I had to do a charge back. Now everyday we get a call from a automated machine, text or email asking to verify their random delivery date. Today weeks later (Sunday) someone from corporate called to ask if we got our refund... had to demand to be removed from the call/text list and explain that we already did a charge back weeks ago. What is wrong with this company?

Large selection. Great service. Fair prices

Fast and Friendly service!!!

1st time in store, enjoyed the time.

Visited our local Homestore looking for recliners. Victoria was very helpful in helping us choose what we were looking for.

Great salesman and good service. In this day and time expect fast food service every where they go. Be patient and you will have a good experience also.

Do not buy from them. I looked at the reviews before I bought should have paid more attention to the bad reviews.

Larry assisted us in ordering an accent cabinet that I found online. Super courtesy and a pleasure to work with. Nice job Larry and Ashley Furniture in Jackson.

I walked in and was immediately approached by a sales lady. I told her I was looking. She left me alone to look but when I was ready, she was there to help me. Thanks Ms.Howser....you were great!

The salesperson ,Jaeda, was extremely helpful and patient with me. Such a great experience on purchasing the sofa and loveseat.

The customer service gentleman was extremely helpful and kind his name was john and he was extremely courteous and very patient with my family and I. I would recommend this place to everyone who wants furniture

Although I knew what I wanted and needed, I accepted the help and advice of an associate and it was a great shopping experience. By the way, they found a way to give me a discount on top of the sale. Thanks.

Very nice store and good variety to choose from Prices are responsible too.

They sales people are lying to you about the delivery date they don’t actually know when your things will get delivered and when you call the store to attempt to get ahold of someone they never answer the delivery people don’t even know what’s going on and will lie to you as well you will get automated texts saying your things are ready for scheduling just for that day to arrive and no one shows up and when you call to find out what’s going on they tell you your things are not even at the warehouse yet and you still have weeks to wait before they get there the delivery drivers will break your items and lie and blame you so Ashley’s will fight you tooth and nail to not hold up their end of the warranty the sales woman I had was wonderful and kind super helpful but everything after the purchase date has been nothing but hell

Went in on the 8/26/21 looking for a new dinning table and chairs they was running a special I receive 10% off my table and 12 months no interest. I was really happy with my purchase it was all ladies working that they and they was nice and very helpful. shout out to sales lady Sabrina for all her help.

I will never buy another piece of furniture from Ashley’s in Jackson again. We ordered a sectional sofa, 2 dressers, 2 nightstands and a recliner from them it took 3 1/2 months for it to be delivered and when the sectional arrived there’s a rip in the back. Now they won’t return my phone calls or emails about getting it replaced or fixed. Very poor customer service.

It was a very pleasant shopping experience with no one pressuring me at sell to buy anything. My salesman, Jon King, was very helpful and knowledgeable and so friendly and personable.

Jaeda in Jackson, Tn was incredible from the moment we walked in. We were there at least 2 hours. She was not one to high pressure us. She has a wonderful eye for detail and had our rooms at home in her mind. She would say, “so you door is here and your tv is here”. We bought a sofa and my sister bought a sofa as well! This young lady is good for Ashley Furniture. I will he buying all my future needs with her!

Visited Ashley HomeStore in TN today. It was a very smooth and pleasant experience. Thanks to Ashley for her assistance and superb customer service .

Very good experience. Was allowed to browse without hastle, but when we were ready to purchase they were quick and very accommodating. Smooth and easy transaction and very friendly

yes great service and answered all my concerns

Told me I could cancel my order when I spoke with customer service. Then I get a call that my couch is in which I cancelled a week prior. So since it was in the warehouse now ready for delivery they charged me 10% when I thought the order was cancelled after speaking with their customer service. Very disappointed in them. Also still waiting on more of my refund since I had put a down payment down for the couch.

Probably doesn't hurt to go in and look, but buy online. Service at the store is terrible and they have no idea of anything after the sale. They don't care when or if the items are delivered.

We absolutely love our experience here! Our lady who tended to us allowed us to feel the confidence we needed in our search and gave us the information we needed and more! She was so kind and upbeat. I praise the lord and bless the people here for taking the time to wait on us and our needs.

Miss Tata is awesome. She helped my aunt find a chair that she can easily get in & out of & is the perfect fit for her & her home. We also found a side table that will accommodate her “stuff”—making her life easier in the process. Great quality furniture, lovely fabrics & finishes. Every single employee in the Jackson, Tn store greeted us warmly yet we never felt pressured.

When you pay cash for an order in May and delivery is set for June, you'd think they could get it to you before August 20th. My prese was scheduled for delivery in June, then in July, then again in August. Just got a refund today because I still don't have it. The only way you can talk to a person is to go into the store - their automatic answering system hung up on me 4 times today. I'll never shop at Ashley Furniture Store again. The manager was rude, tried talking over, kept interrupting me, and then said I was being threatening. No. I was angry and upset. I told him I was going to write reviews. So here we are. After paying cash in May,I have to wait 7 to 10 days for a refund check. They'd get no stars from me if that was an option.

Ordered $5,500 bed, set a deliver date. I received a email saying my stuff was ready. They send a text saying to pick a different date or call. I call 3 times no answer. Delivery day happens, no confirmation, no delivery. They call 2 weeks later and refuse a refund without %10 fee. I reschedule for Saturday 8-14-21. They confirm delivery day for Saturday on Thursday 8-12-21 then call Friday 8-13-21 and say they can't deliver because they do not have it, after saying they've had it over a month. Delivery does a ticket to the store at 1pm, no response by 4:30pm. I call customer service they do a ticket to the store. They say the manager at the location is the only person to talk too. I call the store and they refuse to answer the phone after 3 calls before 5pm. This is ridiculous, I'm just going to have to do a charge back on the credit card if they don't fix this. I've never had this much trouble before.

THIS IS THE WORST COMPANY IN JACKSON TN They messed up my billing after being told I would not receive a bill for 45 days after my last piece of furniture was delivered. I got billed out the day I bought the furniture instead. So my credit took a hit for 2 late payments that I had no idea about, and two late charges. Also when I finally got my furniture 2 months later than when they said it would arrive. My bed frame was broken, My dresser was broken and my headboard looked like the rubbed it through mud. After calling for weeks and being lied to over and over again by both managers I still have not received a call back. Nothing has been done to correct THEIR mistakes. I have called at least 20 times with no answer. I still haven't received the replacement furniture. At this point I will be taking them to small claims court. This is a pathetic excuse of a business and I wouldn't recommend anyone buying furniture from them. I hate I gave them the opportunity to even have a chance of selling me something. All they cared about was making a sale. Very unprofessional, ethical and flat out terrible would be still be too nice of comments on this business my only regret is that I cant leave them less than a 1 star review. DO NOT SPEND YOUR MONEY HERE.

Paid cash for a sofa and recliner in June 2021 was told 8 weeks delivery. Its now August being told another 8-10 weeks. Also the salesperson didn't add the battery pack to our purchase for the recliner. We've got to go back and buy it separately because she forgot to include it. We have to call each time and ask when delivery will be, they do not notify you when dates get pushed out.. They are not being upfront with us about lead time because if they were we would've probably bought somewhere else.

I went to Ashley's in Jackson last week to make a small purchase to keep my credit card open, as it has been a couple of years since I last used it. I hope to purchase quite a bit of new furniture next year. I purchased a vase and six fake flower stems. They looked good in the store, but once I got them home, as is often the case, they did not work. I contacted Ashley's today to see if I could return the stems. I was told by the sales associate that Jackson has a no return policy. I asked her how I was to know that as it is not on my receipt nor posted anywhere in the store; nor did the person who sold the items to me mention it. The lady taking my call was apparently new because she asked me to hold on while she found out my answer. When she returned to the call, she said that at the time I purchased the items and signed/initialed the paperwork, one of the places where I signed my initials states that items cannot be exchanged, canceled, or returned. According to her, they have a no return policy because all the furniture in the store is clearance and last act. WHO KNEW? Certainly not me! The prices do not reflect this and neither does anything printed in the store. I politely thanked her and told her I did not know that Ashley was that sort of business; and ended the call. I accept blame for trusting the salesperson's explanation of what I was initialing, but I am appalled at the underhanded business tactics of what I thought was a reputable seller. I no longer care about keeping the credit card open, I will not do business with them again. They are not trustworthy, and I feel you should know how they operate and what you're actually purchasing before you buy from them again. UPDATE As you can see, a representative from Ashley responded to my review. I emailed the information they requested, and have NOT received a call. They want the general public to think they are reputable, but they are exactly what I reviewed them as being… DISHONEST!!! #Avoid Ashley Home Store!

I went to Ashley's in Jackson last week to make a small purchase to keep my credit card open, as it has been a couple of years since I last used it. I hope to purchase quite a bit of new furniture next year. I purchased a vase and six fake flower stems. They looked good in the store, but once I got them home, as is often the case, they did not work. I contacted Ashley's today to see if I could return the stems. I was told by the sales associate that Jackson has a no return policy. I asked her how I was to know that as it is not on my receipt nor posted anywhere in the store; nor did the person who sold the items to me mention it. The lady taking my call was apparently new because she asked me to hold on while she found out my answer. When she returned to the call, she said that at the time I purchased the items and signed/initialed the paperwork, one of places where I signed my initials states that items cannot be exchanged, cancelled, or returned. She also stated that the reason they have a no return policy is because they are a storeroom and all the furniture in is clearance and last act. WHO KNEW? Certainly not me! The prices do not reflect this and neither does anything printed in the store. I politely thanked her and told her I did not know that Ashley was that sort of business; and ended the call. I accept blame for trusting the sale person's explanation of what I was initialing, but I am appalled at the underhanded business tactics of what I thought was a reputable seller. I no longer care about keeping the credit card open, I will not do business with them again. They are not trustworthy, and I feel you should know how they operate and what you're actually purchasing before you buy from them again. UPDATE As you can see, a representative from Ashley responded to my review. I emailed the information they requested, and have NOT received a call. They want the general public to think they are reputable, but they are exactly what I reviewed them as being… DISHONEST!!! #Avoid Ashley Home Store!

Ms. Cleo Smith was a wonderful sales lady. Very kind and knowledgeable. Jackson Tn store provide a much better experience that previously locations visited.

My sales lady Ashely was very knowledgeable and patient while I was making my choices. First comment I made was the day of the sale. Today is Aug 23rd, 2021 Still haven’t received all the pieces to my table or sectional. Called Ashely was told I would be called back that afternoon, never was. Called several more times never got a call back. I just had to drive to the store to get updated that the pieces are on back order until sometimes in September but that dates not guaranteed. So disappointed!

They took there time with you.They did not rush you.They know there mathThey had plenty of furniture to look at.I will go back again.

so many choices that we couldn't find anywhere else!

Ashley furniture was great place for us to shop for our new home. The manager was great with helping us find everything we were looking for and the prices were reasonable. However the saleswoman not so much. We ordered 4 items- 2 came in on time. The others came in 7 months later with a damaged couch. When they came to pick up the couch, after refusing to give my money back, they damaged our new front door. I will say they did pay to repair the damages to the door and eventually reimbursed us for the couch.

We found 4 pictures that we believe will work well for us after the painting is done. Where worried about finding a group we would like and stumbled into these this morning while looking at leather couch colors.

Went into store with intention to buy bedroom suit for extra bedroom and ended up buying a new one for the master bedroom instead. Larry at the Jackson, TN store went above and beyond assisting us. This is the 2nd time we’ve bought from him and will continue to ask for him in the future.

I would of given 5 stars but sadly my experience started a bit wrong. The first day myself and my husband went to purchase a large amount of new home furnishings not a single salesperson spoke to us. It was a bit disappointing, I loved the style.and furniture from this company so I tried a second day. Thankfully the woman who helped us was very kind and patient with us. Im very happy I gave the store a second chance. I do wish the sales people didn't judge people and assuming they are worth helping or not..but the furniture i found is beautiful and hope I can get it in my new home very soon. With all the terrible reviews on delivery I hope it goes quicker than later bc im more than willing to cancel it and find something else somewhere that is prompt..again the sales woman was truly top notch and loved working with her the entire process

Excellent customer service! Patient and understanding. We have bought multiple pieces from here and will continue to do so.

We went to Ashley's to look for a bedroom set. We found one that we liked more than any we had seen anywhere else. The sales staff was friendly and helpful. Trinity Yarbro was our sales agent and she took care of everything for us. No pressure just help. She set up delivery and gave us copies of the paper work. We got the set we wanted at a discount price. When we are ready for a dining room set we will go back and talk with Trinity.

Found the perfect kitchen set and was in and out in under an hour. Love Ashley Furniture. We’ve bought several things from there!

The service at Ashley Furniture in Jackson,TN is excellent! They go above and beyond any other service that I have ever dealt with. Thank you Sierra!!!

Went in here today to get some shelves for a trade show that we needed quickly. They had several in stock but it took 10 mins to get someone to help me as most every sales associate were engulfed in their phones. You basically have to set yourself on fire to get an associate to help you. Get to the transaction and they insist on writing down driver's license numbers to file in an unsecured way. This policy is not posted or mentioned at time of purchase. Store Manager was unwilling to help visually verify that I indeed was the card holder and was unable to communicate why this policy was in place. I had to void the transaction due to this unusual and unnecessary requirement of private customer data. The general malaise of this stores staff was most evident in management. This store is the very reason why sites like Wayfair are so popular. Poorly run and staff who aren't incentivized to care. Cannot recommend on so many levels.

Went in here today to get some shelves for a trade show that we needed quickly. They had several in stock but it took 10 mins to get someone to help me as most every sales associate were engulfed in their phones. Get to the transaction and they insist on writing down driver's license numbers to file in an unsecured way. This policy is not posted or mentioned at time of purchase. Store Manager was unwilling to help visually verify that I indeed was the card holder and was unable to communicate why this policy was in place. The general malaise of this stores staff was most evident in management. This store is the very reason why sites like Wayfair are so popular. Poorly run and staff who aren't incentivized to care. Cannot recommend on so many levels.

Good service, as soon as I walked in someone greeted me and ask could they be of service. Friendly ppl throughout the store. I would shop there again.

Ashley has a great selection of furniture in a range of prices and quality, helpful sales associates, and frequent sales for great savings. We always include Ashley in our hunt for new furniture. The showroom is also beautifully arranged and decorated. We have purchased many pieces there and have pleased with them all.Today I found some clearance pieces that were a great deal, plus two occasional chairs for a stylish flair in our keeping room!

Gail helped with furniture in store and online and found a furniture that we loved in stock.

Great experience.

Vann drive awful Melinda is the manager and wasn’t any help at all Ashley from Ashley’s lied about my furniture being at there store and ready for delivery I move in 2 days Ashley call and say they can’t deliver until the 22nd I threw out my furniture and Mattress because I was guaranteed my furniture but today I they tell me I can’t even pick it up so now I’m reporting both of them to corporate

My husband and I went to Ashley’s looking for a new mattress on 5/30/21. Alisiya and Joey helped us in finding the right mattress for us. After looking at several places we decided to purchase with Ashley’s on 5/32/21. Joey was very knowledgeable in the products and Alisiya was very sufficient in helping us with the process and paperwork! They made it fun, friendly and easy! We will definitely go back in the future when buying other furniture!

Excellent service every time I enter the building. The staff always greet me and help me if I have any questions. I will forever do business with them.

Help find everything we needed in our home. Fast and Friendly Service.

Gail Smothers was fabulous! She was so helpful, but allowed us to browse and choose what we wanted. She answered all of our questions and even some we didn’t realize we had. We left with a smile on our face, and a house full of furniture.

Pleasant experience. Gloria helped me order the items I wanted and she did a little digging to ensure I got the best price.

excellent job! Diana ..... she is very good.

Excellent service today from Will. Thanks!

I purchased a set of mattresses and accessories today and the salesperson was fantastic! Diane answered all of my (numerous) questions, helped me choose the best options for me, and promised delivery within the same week! My experience with Ashley makes me want to shop with them again!

Great experience today with Diana from Ashley furniture. Will buy again I’m sure!

After purchasing three rooms of furniture and spending a considerable amount of money, we can not get our salesman or store manger to return our calls. When we finally received the correct mattress after three months, we were told by the delivery guy we were sold the incorrect adjustable base for our new bed. Going on three months we have yet to sleep on our paid for bed. We have had numerous problems with delivery and damaged pieces and wrong items delivered. We expect resolution and need someone to contact us immediately!!

Great staff. Huge selection.

The sleep experts at Ashley Furniture are so knowledgeable and helpful. With the assistance of Larry and Ashley, we were able to find the perfect mattress. I highly recommend this store.

Got me some foam bedding

UPDATE: furniture was finally delivered just to have screws that were too short to hold bed together, no wooden slats to complete bed, and a “full” size mattress that does not even fit the bed frame. It’s more than 6inches too short. I’ve been calling for 3 day and no luck contacting anyone. And have sent several messages (as per Ashley Home Furniture requested on this review) with no response at all. Horrible customer service!! Buyer beware. After we were scheduled for delivery and confirmed 3 times via text. Ashley Homestore no called and no showed when we waited 5 hours on schedule delivery date. When contacting customer service regarding no show we were met by extremely rude, unprofessional behavior.

I was welcomed by Gail Smoothers. Looking for a mattress. Told her all my health issues on the way back there. She explained the Benifits of the head and feet moving up and down. Had me lay in two different ones. I told her she has explained more to me then my Dr has in 2 years. Went back the next day to lay on it again for almost 30 min. I left to check out a few other places. No one came close to her customer service and knowledge on these beds. I went back and bought the bed.

I had a very nice experience going to Ashley. The salesperson was wonderful and knew what she was talking about. Wouldn't hesitate to visit again

Excellent, honest service.

Everything but I want to talk about my experience today with the TD RETAIL CARD SERVICES I HABE WAITED 46 MINUTES AND HAD TO HANG UP THE PHONE.

They don't tell the truth about delivery dates and NEVER answer the phone or call you back.

The staff was great! Friendly and helpful. Only downfall was upon delivery the end table had a split in it and entertainment center was a mess had several broken places and parts was not in grooves it was sent back and end table was reordered ,I just wish we could have gotten the display instead of waiting for another. We will see how it is upon reordering hopefully all goes well. But they was very nice in getting it reordered guess time will tell.

Jerad Tidwell did a great job, was very helpful and patient. The Tempur-pedic Sleep Doctor was informative and so helpful. Very good shopping experience!!

Receiving my furniture 10 weeks after I ordered it it was frustrating enough, but to top it off, the night stand was damaged so they didn’t even take it off the delivery truck. Now I have to wait another month for one??? Also, my chest is damaged & someone had the nerve to try & cover it with a sharpie? That is seriously unprofessional. I’ve called customer service several times to no avail. No one is helpful by phone & a few times I’ve called, I’m on hold 10-15 minutes & their line disconnects. GRRRRRR

I had a good experience shopping with friendly people. I financed a bed that we desperately needed. After waiting 6 weeks they said it would be 5-7 more weeks for delivery. I just canceled my order

Worst experience EVER!!!! What a joke!!

Billy really helped us out!