Ashley Johnson City, TN
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your local Johnson City Ashley today.
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Very helpful, and amazing customer service.
This is my full experience with Ashleys and it was terrible. Over a month ago we decided to go to the Johnson city store and purchase all our new furniture for our home. We spent a lot of money with them and they gave us the run around with every piece of furniture we got. They said our items would be in and they never came, they ordered the wrong size bed, didn't send shelves with a cabinet, gave us the wrong lamps, gave us a table off the floor that has been used, they over charged us for items, they refused to make the situations any better. Management is terrible there they have no idea what they are doing or selling. At one point one of the workers voiced to us that they were terrified of one of the other employees that work at the register. The lady was hateful as could be clearly unhappy to be there. I will never go back to Ashleys it was a nightmare to say the least. This is an honest review and if your thinking of going to Ashleys please save yourself the frustration and go somewhere else. This is the short version of what all we had to endure. I wouldn't recommend this establishment to anyone.
I will never buy from Ashley furniture again! Last Feb/March 2021 we bought a chair and sofa set. It wasn’t delivered until late Summer/early Fall (this wasn’t Ashley’s fault but they provided 0 updates). We have had our furniture set for only a year and already the couch has to be completely replaced due to the support beam breaking. Our chair is currently being worked on for the same issue (and we barely use the chair). For the price we paid, I expected this furniture to last much longer. The Customer Care warranty (for our couch) people didn’t show up the first time they came to look at our couch, and the 2nd time, the guy basically ripped the board out and told me it wasn’t fixable. It took awhile to get the chair fix (store warranty) set up, but we did. This, overall, has been a very disappointing experience.
The staff at Ashleys are only interested in making a sale, they don't want to stand behind their return policy and keep refusing to fix the bill that they messed up. Save yourself time and go somewhere else.
Dana was a great salesperson, she let me take all the time I needed to make a decision & was a pleasure to do business with. I'll reserve judgment overall until such time as my purchase is delivered, hopefully in 4wks.
Spent hours in this store recently selecting two products. Had to wait over two weeks for delivery as these items have long lead times. On delivery, one of the two items was ordered incorrectly despite all the time we invested ensuring proper product selection. Such a simple and avoidable problem. Will avoid this store in the future. After over two hours invested, getting a 50% success rate on just two items ordered makes you want to take your business elsewhere. Process and quality control issues clearly exist at this location.
I ordered a sectional online.3000$. Delivery people never called. I got an email saying what date I would get it. Then after waiting 2 weeks they call the day I take my old couch out because it’s the day before they are supposed to come and they call saying it will be 2 more weeks. Do not purchase here if you want to have it delivered to you. They don’t even answer questions for your delivery. They send you to 4 different numbers that no one helps you on. After all this happened Cathy at the Johnson city store contacted me and I was able to pick up the couch atleast. If you do buy from Ashley I prefer the in store method as online was a pure headache.