Ashley Store Johnson City, TN

Tala is amazing and passionate about what she does!! She is kind and understanding and truly wants to help the customer find the best fit for them!

(Translated by Google) Story (Original) Tala

Love Tayla she was so helpful with helping me purchase my furniture and I will be back to get my bedroom set. What a great experience

I only buy my furniture from Ashley in Johnson City! The staff is always friendly and helpful especially Tala, she is so knowledgeable and will do anything to help you out - 10/10 recommend!!

Tala at Ashley Furniture helped us find our perfect couch! Great service and very quick! Very professional. Was able to get our couch at a great price! Go see Tala for a new couch!

Lindsay was extremely helpful, and worked with us on a price-match. Usually I don't like feeling pressured or followed by salespeople in furniture stores, but they didn't really do that. It was a good experience. I would come back.

Cathy did a great job helping us find our new mattress!! Very helpful and knowledgeable.

Kathy was awesome. Helped us find the perfect mattress.

I can’t speak highly enough about the Ashley furniture store in Johnson City and in particular salesperson Lindsay. She gave me her card on my first visit and texted me regarding a great promotional sale. I bought a bedroom set. That went so smoothly that I returned today to purchase a living room set. We actually had fun looking around the store and putting together the perfect look. Lindsay listened attentively and suggested the perfect options. Will definitely return for future purchases!

Cathy who assisted me at the store was very helpful in finding the couch I was looking for. I made two trips before I decided and Cathy helped me with measurements so I could decide. I will look for her on my next visit.

WOWOWOW!!! Cathy, it was an absolute delight working with you these past weeks in ordering furniture, having it delivered, and set up. This was all done long distance as I live in Kansas City, home of the Super Bowl Chiefs, and was purchasing for property in Johnson City area. Cathy was amazing in helping me order and complete the process, as well as keeping me up-to-date and with details. She made the experience so easy. Thank you kindly for the great job you did Cathy. OVERTAKING BLESSINGS, FAVOR and HEALTH!! Amos 9:13

I had the best experience with Cathy when buying my new bedroom set! She was so patient, kind, and never once pressured me. She really listened to what I wanted and helped me find the perfect set that I absolutely love. If you’re shopping for furniture, definitely ask for her—she makes the whole process easy and enjoyable!

Len was awesome, and super friendly. We just had a good time talking and shopping.

Sale rep very friendly and helpful

Kathy did a great job.

Tala was great. She was the best sells rep I’ve ever talked. I would highly suggest everyone to go to her.

Lindsey was amazing to work with!!

Living in VA and moving to TN, we shopped our local Ashley store to find a chaise-sofa. When told that the VA Ashley store couldn't arrange delivery to our TN address, we called the Johnson City location and spoke with Cathy K. She verified that the same item was available at her store, coordinated payment over the phone, and set up delivery for the next time we were going to be at the TN house. Everything went so smoothly, and all the credit goes to Cathy.

We had a wonderful experience with Cathy at the Johnson City location. She was extremely helpful and very knowledgeable. Quite an asset to the Ashley team!

I want to give Ms Tala five stars for her excellent service she was very patient and friendly helping me chose a sectional thank you!

Went to this store looking for a sofa and found one for a great deal. Tala was extremely helpful and got everything ordered for me in less than 10 mins. The staff at this location are wonderful and very efficient! Overall it was an easy and low-stress experience. Highly recommend!

Bought sofa in store 7/23. Was delivered 8/6. Went to store on 8/15 to ask about price adjustment when I saw online price was $300 less. Spoke to Teresa. Was told since I had "taken possession" of item, it could not be adjusted, only if had not been delivered yet. Go to store, look at options, BUY ONLINE. Do not buy locally at this store. Poor customer service.

Tala was very helpful in getting a drop leaf table. She was personable and friendly

I went into the Ashley store in Johnson city a few weeks ago to browse. Tala spoke with me and was very helpful with any questions I had. She was very understanding I didn't know what direction to go with size for my smaller apartment. She actually gave me some helpful advice in selecting a size appropriate to my needs, by using masking tape to mark the area so I could get a visual. She gave me her card. I was able to take plenty of time to decide what I wanted. I gave her a call, in no time at all, she ordered it for me. I didn't even have to go back into the store. Absolutely recommend her!

DANA WAS WONDERFUL. WOULD GIVE 10 STars if I could.

Dana at Ashley Furniture in Johnson City, TN was fantastic! Her service was top notch, and I definitely recommend working with her to find all of your furniture needs! The furniture selection was great, and the quality on the furniture is incredible!

Meredith was very helpful in addressing our questions and concerns. She even advised us of a sale we weren’t aware of as well as assisting with utilizing the unused furniture protection plan from a previous purchase. We are delighted to shop at our local Ashley.

Cathy was such a great to help us find a chair for my elderly mother. So descriptive and kind and patient with us! Thank you Cathy!!

Cathy King at the Johnson City, TN store was wonderful to work with. She knew exactly what collection fit my needs and made the entire process easy, quick and fun. I am in love with my new living room furniture! I will be working with Cathy again in the near future to furnish the den.

I went to Ashley knowing I needed some new furniture! When I arrived Tala helped me with a new table and a mattress. It was a very enjoyable experience. The Temperpedic mattress she set me up with has honestly changed my quality of life! Ask for her when you stop in!

Cathy was absolutely excellent this afternoon. We cannot wait to see her again!

Tala was a huge help

Tala pierce was amazing and so helpful today made my purchase easy

Tala was a huge help

Cathy was amazing! So helpful & patient. It was a pleasure working with her & I wouldn’t hesitate to recommend her to my friends.

Our sales person was Cathy. She was very knowledgeable and helpful. Deliver y was supposed to be weeks away but we were notified it would just be a few days. We are very pleased with our purchase. Thank you Cathy for your help!

Highly recommend Lindsay as your salesperson!!! So sweet and will truly try to work the best deal for you! HIGHLY recommend!!!

My sales person Terri Bailey was great! She was very patient with me and my family and helped us choose our new bedroom set. It was such a great experience to buy from her.

Bought many items & Tala Pierce was so patient & helpful. If you’re in the market for great saving & helpfulness see Tala at Ashley Furniture in Johnson City!

Meredith was fantastic! She was friendly and courteous. Selection was good. We bought two recliners. Only minus is delivery charge.

We had a wonderful experience with Tala Pierce at the Ashley store! She was very kind and went out of her way to make sure we were taken care of. The whole process was a breeze. Highly recommend, and will definitely purchase here again.

Dana was so helpful

We were extremely pleased with everything. Cathy was the associate that helped us with the purchase of our new kitchen table. She was great. Communication was great regarding the delivery. Pleasant experience all the way around. Will definitely be back to shop in the future.

Teresa Pack was such a big help to us. We were looking for chairs and lamps and found the perfect ones with Teresa's help.

Told delivery would be in one week. I had to call the store. Best delivery date two weeks. Please don’t tell me you are another Rooms To Go.

Tala was awesome! We were looking at a new couch and recliner. She took us over to the set we fell in love with. (Actually I fell in love with). She showed us all the features that came with the pieces. Tala was super friendly, knowledgeable and sat and talked with us and answered all our questions that we had. She wasn’t one of those pushy sales folks. Tala got us a GREAT DEAL. $$. We would highly recommend Ashley Furniture @ Johnson City TN. 🙂. Oh and we got the 4year protection plan. The only little hiccup is we have to wait a few weeks to get our furniture.😟.

Fantastic experience and super helpful workers.

I knew what I wanted. Cathy was professional and efficient. She followed up when scheduling delivery. I am happy with power reclining loveseat.

EDIT***: Shortly after this review we managed to get in contact with the general sales manager who fixed this delivery in the span of a week. He said it should have been sorted within 24 hours and they apologized, and quickly scheduled for a replacement piece to be delivered! Still hate how long it took to receive prompt customer service, but at least we finally got the right part of our sectional! The actual shopping experience was pleasant and my husband and I found pieces we really are in love with. I would change my rating to at least 4 stars if we were given some kind of actual customer service after giving them thousands of dollars. The only issue that has yet to be resolved is that we received two right arm facing pieces to our sectional and no one has reached out to us, despite the delivery drivers telling us that “customer care” would contact us to fix it. They never did. My husband has had to be the one to reach out several times to several different numbers and it feels like people continue to pass the buck and no one wants to take responsibility. They said “we” ordered it wrong… when that isn’t really our job and a sales rep dealt with it in the store and we had nothing to do with the order except giving them our money. (The invoice did actually show that it was ordered correctly when we double checked.) Then they said it was the warehouse that sent the wrong piece. Then the warehouse said that the store ordered the wrong piece. Then they said it was our fault for “accepting” the order when the delivery drivers told us that it wouldn’t be an issue and to wait for that “customer care” to call us. They delivered it about three weeks ago now and nothing has actually been done to fix it nor has anything been communicated to us. It took almost a week to get ahold of someone in the first place and it’s now been 2 full weeks with no communication.

Tala was very quick and efficient getting us exactly what we need.

Horrible experience. Bought a couch off of them (Johnson City Location). It was delivered 4 days ago. It is already broken. Still has the tags on it. No one has sat on the couch because we have a faimly member in the NICU and haven't been home since. Called to ask the store to help us get this resolved and the best the manager can do is give us a 1-800 number to call. Didn't ask for a name, order number, or anything. You are simply on your own after you hand them the cash. They beg you to fill out a Google review while you are purchasing but don't want to actually give you decent service. I know they arn't going to be the ones that actually fix it but you would think we could still get some support less than a week later.

I've had such a great experience with this store! Tala was a pleasure to work with. I tried using the website first and called the customer service number but recieved no help with any of my questions after 3 days of waiting for a call back, I finally called the store...what a difference! I'll be returning to this store for all my furniture purchases, Tala actually cared and wanted my business.

Great service. Dana was very kind and helpful with setting up and exchange and delivery.

Teresa was great. Very helpful and knowledgeable.

Teresa was excellent!

Tala Pierce was wonderful to work with. We just moved to the area and she made finding furniture an easy part of the process.

Tala is the best

Cathy King was very helpful!! She was so kind and helped us get the couch that suited us best at a great price!

Extremely difficult to schedule delivery. Their workers are lazy!! Schedule a week in advance after buying two mattresses from them, and they don’t come on deliver day because they “forgot to confirm” Then they don’t even call to confirm a day with them, we had to call them. All i’m saying is if you spend a lot of money at a store/company they should at least be timely and organized.

Awesome customer service! Mrs. Pierce was very helpful! Lots of great furniture, with low prices, and will be back in the future.

Cathy is great!

Tala Pierce was wonderful to work with. Extremely helpful!

I was fortunate enough to work with Tala Pierce-Burleson at the Johnson City store. Friendly and made my purchase so easy. I ordered the couch, chairs, and ottoman’s from the Belvoir Nuvella collection. I highly recommend working with her. I will be going back to her for my next purchase.

Cathy did a good job showing all the furniture first that we picked and then gave us suggestions, options and details.

We recently shopped in the Ashley Home Furniture on Marketplace Blvd in Johnson City and were impressed with selection, quality & prices. But we were even more impressed with the courtesy, patience and knowledge shown by Cathy King and her associate Meridith. They are both top notch and I highly recommend them!

Will sell you the worst furniture on the planet

Ashley Furniture sales professional, Christina Hawks, was great in helping me make a platform bed choice for my mother who is entering an assisted living community. Christina looked for options to meet my budget and timeline for delivery. She offered the best option between Ashley Furniture and two other local furniture stores in the Johnson City area during the Memorial Day weekend.

Cathy was great, she took care of all of my needs. Highly recommend Ashley

Overall it was a great experience. We found everything we needed and Cathy was a great help and was able to match whatever needs we needed.

We had a great experience buying a new mattress. We worked with Tala and she was very patient, friendly, and informative. She made the process easy and stress free.

Cathy was great, very helpful

Cathy King was very friendly and helpful.

Cathy King was great!

Cathy from Johnson City Ashley Furniture was absolutely amazing with our bed replacement. She has helped us with other furniture sales in the past and she is our go to sales girl.

You Done a wonderful job

I worked with Cathy at Ashely on our recent purchase. She was very helpful and nice walking us through the selection process. We chose to pick up our purchase ourselves and she reached out to let us know as soon as it arrived. The whole process was seamless. I would definitely recommend working with Cathy for any upcoming furniture purchases.

Bought couches here less than 4 years ago. Saleswoman Teresa assured us that the couches were NOT the material that peels. Over 4k and 363 days later, one couch started peeling. It was a holiday weekend, so we called the first business day after and was told the one year warranty was up and the extra warranty we purchased did not cover this. Obviously, I wasn't happy and demanded a supervisor, and was told they would ask management, and of course they blew me off. Now, less than 4 years later, we are shopping for new couches again because they have completely lost all back support. Horrible quality. We tell everyone who mentions needing new furniture to avoid this place. BTW- we are 50+ with no kids at home and we are not hard on our furniture.

We went to several furniture stores looking for bedroom furniture. At the Ashley store in Johnson City TN, Cathy went above and beyond in helping us decide. Very knowledgeable and helpful throughout our wandering back and forth trying to decide. Great job Cathy 🤗

Tala is INCREDIBLE! 5/5 stars

Love my furniture. Customer service was amazing. Cathy went above and beyond, even took the time to help me out after the sale. She helped us get the best deal possible too. Delivery experience was great too. Scheduled delivery showed up when scheduled. Highly recommend Ashley.

Great purchase experience with Cathy!

Cathy was so helpful and nice to work with. She answered every question, gave us plenty of space to shop and made our purchase as simple as it could be. We are very grateful.

We went to Ashley's several times trying to decide on a couch for our home. Kathy was great ! She answered all our questions, she made the purchase easy and stress free. We will definitely go back to Ashley's

We are pleases with experience and purchase. Our sales lady Cathy was helpful and informative

Cathy was so patient, nice and helpful to us and she definitely made our experience shopping for furniture great!

Kathy helped me purchase some furniture over the phone. She was very prompt and courteous. Couldn’t have asked for better customer service!

Tala was very helpful

Lindsay made our transaction pleasant. I would highly recommend her for anyone looking to purchase from this store. .

Lindsey was a great help! Very helpful.

Theresa helped my wife and I find the couch of our dreams, and we also got a free vacation from it. She was very sweet and helpful. She gave us a killer deal. On a wonderful couch. Thank you Theresa!

Tala was very knowledgeable and helped us out greatly

Tala is great! She remembered us and made our purchases easy! Thank you!!

Bought a table from here and Meredith and Tala did a wonderful job working with us! If we need anything else we would definitely come back!

Tala was wonderful! Very pleased with her customer service! She deserves 5⭐️

Tala Pierce was very helpful from coming in the door to helping pick out our sofa!

The store was, clean, well arranged, and the selection was great. Lindsey, at the Johnson City store, was so helpful and I really felt like she was watching out for me to get the best choice at the best price.

Tala was a fantastic resource and was very patient and understanding. A great experience with her!

TALA Pierce was a great sale's person great experience in buying our furniture

Lindsay Chadwick was fantastic, patient, and very knowledgeable. She made it a very stress free purchase and I would recommend her to anyone for your furniture needs

Dana was so helpful and sweet.

Tala was very helpful, friendly, and courteous. She helped us find an awesome couch!!!

Cathey was great to work with

Dana gave wonderful details and was very knowledgeable

Great experience! Dana was so helpful & kind.

Super nice lady and very helpful.

Teresa was very helpful. I went out of her way to find stuff that worked for the situation that I am working through.

Cathy King was awesome! She was patient and friendly. No pressure and have great suggestions! Go see Cathy!

Cathy was so wonderful! She helped me tremendously.

Stopped in last week to look at Ashley’s couch selection. Meredith was fantastic! Very kind, knowledgeable, answered all questions I had, also gave me space to look around and weigh my options. Still looking for the perfect couch but I’d definitely go back to Ashley and ask for Meredith! Great experience!

Just bought a dining table and Cathy was very helpful and informative. Great experience, thanks for everything Cathy

Cathy was super helpful and listened to what we needed and was able to help us find what suited our budget and looked great too!!

Found the most awesome reclining couch today thanks to Tala. She was very friendly and knowledgeable, and most importantly not pushy. Thanks again, Tala!

Kathy was amazing! So helpful and professional.

Came in yesterday and was helped by Lindsay, very impressed with the service I received. She was knowledgeable and thoroughly answered all my questions. Will be back with the wife to make our purchase. Anyone looking for furniture should stop by and ask for her assistance, you won't be disappointed.

Meredith was very helpful in helping us to find lounge chair

Meredith

Cathy was amazing!

Tala was very helpful with placing an order for me that I had trouble completing online.

Dana was very helpful with my shopping!!

Dana was absolutely amazing and got everything I was looking for! She made the process super easy, was super detailed with the paperwork, and was very friendly!!

Cathy was very helpful and very patient during the process of buying furniture and browsing.

Tala was very friendly and helpful. We appreciate her assistance!

Tala Pierce was awesome, knowledgeable and professional. Find her in the store, we had a great experience with her!

Excellent product and Shawn provided outstanding customer service

Everyone at this store is so helpful and welcoming. Tala is the best!

Tala was great to work with. She was very helpful without making me feel pressured to make a purchase. She handled stuff for me even after I left the building. Highly recommend!

Excellent selection. Tala was very knowledgeable, friendly, and professional. Great shopping experience.

Jamie was amazing super helpful and assisted us in buying our dream couch

Jamie painter was great! She helped find the couch we wanted!

Cathy was great! We showed her what we were trying to match and she got us to something that worked perfectly right away!

Great selection and an inviting environment. Dana was great, she answered all of our questions and took care of us quickly.

Cathy is great! Second time purchasing from her

Dana was a great help in assisting us with new bedroom furniture. They have an impressive inventory of choices with many different price points.

Theresa made our buying experience simple and easy. Would highly recommend Ashley!

Really nice and low pressured

Teresa is wonderful!

Won 100 off on the scratch off! Bought dining room chairs and Lindsay was very helpful, not pushy and friendly.

Cathy was very helpful and I got a great deal.

Lindsay Chadwick was wonderful to work with!! She was very pleasant and answered all our questions. She even arranged for us to take some drawers home to make sure the wood color worked in our room. Highly Recommend. Ask about the bowls.

Ms. Pierce has quick to help assist me with purchasing an item over the phone. She was fast and efficient! I can’t wait to receive my new gorgeous bedframe!

Meredith was a great help picking out our new sectional today! She was awesome helping us figure out the layout we wanted and locating the washable furniture options! Great experience!

Tala helped us and was excellent, we were able to browse on our own and ask everything we needed when we figured out what we wanted.

Cathy was very helpful and professional with the purchase of our new kitchen table! Great experience

Meredith was kind, efficient and so helpful. We will be back to her again.

Dana Moore was amazing!

Shawn was amazing and helpful. Not pushy at all and very informative. Would gladly purchase from Ashley and him in the future.

Lindsey was an amazing help and was very patient when we couldn't decide on colors for different rooms but we are grateful for everything she's done.

Lindsay was exceptional, as always! Gave her an idea of what I was needing and she helped tremendously. Never disappointed when I leave and always more than happy for the furniture that’s picked out. Thank you, again, for helping!!

Lindsay was amazing along with her customer service!! I highly recommend her!!

Tala was super helpful when we were picking out a new bedroom set! She is very professional and knowledgeable. I would highly recommend Tala for all your furnishing needs!

Tala was wonderful to work with and got us exactly the couch we wanted. Highly recommend.

Dana was super helpful in finding exactly what I was looking for!

My sales Rep Dana was fantastic.. 10 out of 10 recommend ..She was very helpful! Go by and ask for her for your Ashley needs !

Dana helped us make decisions and quickly took care of everything.

We were looking for a sectional couch that would be great with dogs and kids. We found exactly what we had in mind at Ashley’s and it is even washable which made it an easy choice. Dana at Johnson City was super helpful and made our experience even better with her wonder personality!

Had a great experience at Ashley in Johnson City. Tala was extremely helpful with every question we had! I would definitely go back and ask for her!

Tala did an amazing job at helping us with our new set!! It looks amazing!!

I had an amazing experience shopping at Ashley! The store was clean, well-organized, and had a great selection of furniture to choose from. What truly made my visit exceptional was the fantastic service provided by Tala Pierce. Tala was incredibly friendly, knowledgeable, and patient, answering all of my questions and helping me find exactly what I needed. She went above and beyond to make sure I was happy with my choices and even offered helpful suggestions that I hadn’t considered. Her professionalism and genuine care for customers really stood out. I will definitely be returning and highly recommend asking for Tala if you stop by.

Tala was very helpful and made the process super easy and quick!! Highly recommend!!

Great communication and service. Lindsay was a great help and was always there to respond to a call or text when we had questions.

Tala has been awesome providing personalized service while purchasing items for my new home. She is so friendly and easy to do business with.

Tala has been a blessing in helping me find everything I need. I'd return to her Everytime!

I bought a Tempur-pedic mattress at Ashley in Johnson city and it’s by far the best mattress i have ever owned. Tala, who sold me the mattress was so kind and helpful throughout the entire process.

My husband and I went to this store to purchase a new mattress and frame base. Sales rep Dana assured us that the frame we chose was readily available. Several weeks later Dana notifies us via text that the mattress had arrived and that the frame would not be available for an additional 3 weeks. I texted her back and asked if there was any different frame that could be substituted, she replied that she would inquire about it. And then she went on vacation and never returned my message. I called the store a week later asking to speak with Dana, as she “had just left”, and left a message with the store clerk to have her call me. Dana never called. I called the store the following day and asked to speak with the store manager. He was able to arrange a substitute frame base for me. Then came the many challenges of trying to get the mattress and frame delivered. I haven’t ever had this much difficulty with any previous furniture purchase. Ever. I won’t be going back to Ashley for any future purchases.

I had a very pleasant experience at Ashley Furniture this week. Meredith was great to work with she guided me to exactly what I was looking for.

The young lady at the front was probably the only positive thing I can say about my experience here. I went with my mother yesterday wanting to buy a full bed set. Was greeted by an associate up front. Once we had looked around, we realized no one had checked up to see if we were considering buying something. No worries, we kept waiting. After about 30-35 minutes we ended up just leaving. About 3 employees saw us leave and not a single word. There maybe only 2 other customers in the entire store and they were very helpful to them. We felt as if they were ignoring us on purpose. We weren’t exactly dressed the best but we did want to buy at this store. We did end up going to another store and buying our set there. This isn’t the first time it’s happened but I don’t want to make any assumptions…

My representative, Cathy King, was absolutely Phenomenal. Cathy went absolutely above and beyond to help meet my needs! 10/10 recommend searching for her if you happen to stop in! Can honestly say that I was so thankful and appreciative of her that I left in happy tears <3.

The sales woman that we talked with, Cathy so very knowledgeable of the furniture that we were looking at. And it was as though she wasn't a salesperson! She was just a friend showing us what's available! So refreshing because I hate being pressured in any way. Thank you so much!

We had a great experience with Cathy..She took the time to help with our purchase.

Cathy was great. Attentive and helpful without being pushy.

Great customer service from Cathy King! Highly recommend going to Ashley Furniture and seeing Cathy!

We have been looking for a new recliner for over a year now. We had a great experience with Cathy at the Johnson City Ashley store! We were in and out within 30 minutes with our new chair ordered! She answered all our questions and gave great customer service!

Great experience with Associate Cathy King. Very helpful and insightful

Theresa Pack was extremely friendly and very knowledgeable helping us buy furniture for our new condo Her communication with the warehouse and assisting with the delivery process was excellent. We are so appreciative for having her as our salesperson. Thank you Theresa for making everything possible. We love our new furniture

Theresa Pack was wonderful. She helped me find furniture for my whole house. She was very considerate and understanding and helped me pick out what would look good against my floor. She was amazing.

Theresa Pack was a wonderful and knowledgeable saleswoman. She worked diligently with us and made sure our furniture was delivered on the date we requested. We truly appreciate her excellent service.

My wife and I went to the JC store to buy me a Purple mattress. Wife has one and she loves it. Somethings were a tad bit delayed, but not to the point I would get perturbed. Definitely not worth dropping a star! Our salesperson was great!!

I went back and forth with different colors and fabrics and Cathy King was so helpful and patient!! She’s definitely an asset to Ashley Furniture!!

Cathy is very helpful ans not high pressure

Horrible experience. Paid an extra 300 for a warranty that they won't cover anything after weeks of waiting for a response. Don't ever shop here.

Dana was fabulous!

Nice furniture,great price,top service!

I have made several purchases from Ashley but my most recent was and still is a complete nightmare. I ordered a dining table/chairs the first week of Oct. I was quoted a 3 week turnaround. At the 3 week mark I had still not been contacted. I called to discover the funtire was in the warehouse and was advised I should have been contacted already. I called the warehouse to only be treated very rudely by the woman who answered. I had to wait an additional 2 weeks for delivery. The table that was delivered was broken and I was short 2 chairs. Again, I was told I should have been contacted in regards to the chairs but I never was. I called Ashley to be directed to a customer care number. I called that number and let them know about my broken table and missing 2 chairs. I also discovered one of the chairs delivered was assembled incorrectly and I requested a replacement chair as the screw was threaded improperly leaving a large space and no possible fix without damage. That was Nov 16th. I am still waiting for a replacement and complete delivery. I contacted Ashley and was simply given a meaningless "sorry." Update- I called in December to inquire about my purchase as I still had not received it. The customer care rep argued I had received all my chairs. Once that was settled I was scheduled for delivery for the 21st of December andI advised I coukd only do morning and was assured that note would be made. They set delivery for afternoon and I had to cancel. Delivery was rescheduled for January. This past Saturday was my delivery date and they did not show. I called to ask why and was told that I was never placed on the docket for the day. So now I have another delivery date for this saturday. We shall see if they show up. I was also promised a $200 refund check that I have not received, and it has been a month since I was supposedly issued that check. When I call or text the rep about the check I am told that they will look into it. This is been a huge mess and I have now taken this issue to corporate as this location has not been Cooperative nor do they care. The rep is no longer answering my messages.

Had a great experience with our salesperson Theresa!

Cathy was awesome! Great experience

Cathy was great and very knowledgeable. She was patient with us being in the store for around an hour and helped us find exactly what we needed.

Cathy king is great. Easy and o work with and thorough

Cathy King was amazing

Cathy was awesome took care of everything I needed

Our experience was wonderful! Dana was a major help!

Cathy was exceptionally good! Highest rated. Super friendly

Tala was helpful and not pushy at all. Felt like we were shopping with a knowledgeable friend. Great options

My cousin had an awful experience with Ashley Furniture’s customer service. Not only were the representatives rude and dismissive when called about an issue with their order, but they also refused to take responsibility for their mistake. They were sent the wrong item, and instead of offering a refund or a reasonable solution, they gave the runaround and acted like it was our fault. The lack of professionalism and accountability is shocking. I would strongly recommend avoiding this location—there are plenty of other places that treat their customers with respect.

I am writing to formally express my dissatisfaction with the extensive delays I have experienced during my recent purchase with your store. While I initially chose Ashley Furniture based on your reputation for quality and customer service, my experience has fallen far short of the standards one would expect from a business of your standing. I placed my order on Oct 25th with the understanding that delivery would take place Nov 14th. However, it has now been almost a full month and the items has still not arrived. Despite multiple attempts to follow up with your customer service team, I have been met with vague explanations, shifting delivery dates, and a lack of concrete solutions to expedite the process. This delay has caused significant inconvenience, as I have had to rearrange my schedule multiple times to accommodate anticipated deliveries that were later postponed. Additionally, the lack of proactive communication from your side has left me frustrated, as I have repeatedly had to contact your team to get updates rather than being informed in a timely manner. Furthermore, when I visited your store, your representatives assured me that delivery would be smooth and timely. I trusted this information when making my purchase, yet the reality has been entirely different. This raises serious concerns about the accuracy of the information provided at the point of sale and the efficiency of your logistics process. I understand that delays can occasionally happen due to unforeseen circumstances, but the lack of accountability and resolution offered by your team is unacceptable. I believe it is the responsibility of a reputable business to not only deliver on its promises but to keep customers informed and provide appropriate remedies when things go wrong. I am requesting: 1. A detailed explanation for the delay, including specific reasons why the delivery has taken so long. 2. An updated and guaranteed delivery date for my items 3. Compensation or a discount to acknowledge the inconvenience and disruption caused by this prolonged delay. I hope you will treat this matter with the urgency and seriousness it deserves. Please acknowledge receipt of this complaint and provide a timeline for when I can expect a response. I trust that you will address this matter promptly and ensure that other customers do not face similar frustrations.

The sales team was very helpful and gave me room to look around and think. That is the best part of the experience. The cost of the furniture does not justify how inaccurate their delivery scheduling is. Which by the way is a separate cost. From the time we purchased our furniture there was a 3 week delay on deliveries. Then our delivery date was missed and no one called with an explanation of where our paid for furniture was. Finally the customer service over the phone ranges from irritated to exhausted that I would dare call them for updates. If you need furniture in the Tri-cities, TN area go to one of their competitors and avoid the delivery woes of this organization.

I purchased a couch and a chair here last month. It's been over 6 weeks and I still have not received my order. Initially I was told 2-3 weeks for delivery. As the 3 week mark approached, I reached out asking for an update as I hadn't heard from anyone. I was told it's "coming in here Tuesday". I waited until the following Tuesday (a full week after the delivery date) and still had not been contacted, so I reached out again only to be told "next week". 2 weeks later I STILL have not heard from anyone, so I just called only to be once again told "coming in Tuesday" and I have zero faith that it will. No one has bothered to reach out and tell me it's been delayed or apologize for this ridiculous wait. I will not be going back and encourage others to stay away.

Large selection of nice furniture. We bought a sectional during our visit.

Tala, and the other gentlemen in management were amazing! We found the same couch for cheaper online. Although, the education and confidence Tala and her superior gave us made it a easy choice. Pay a little more for the many services and piece of mind Ashley furniture provides! Thank you so much for your help

Tala was absolutely wonderful to work with! I walked in with a prior order issue and she did everything possible to help us get it reordered as timely as possible.

Tala has helped us several times to pick out the perfect furniture for our family. We always have a wonderful experience, and appreciate her help! She is very friendly and knowledgeable. I would highly recommend Ashley Johnson City.

Tala is awesome! She was more than helpful and so down to earth friendly. Love her!! We bought a sofa and chair and she was great!

Tala was very knowledgeable and able to use personal anecdotes to help find what we were most looking for. She had a strong working knowledge of the store, stock, and procedures. My only gripe had to do with how financing for extended periods works. It was not explained well in-store that by choosing the longer period it affected the price at which the pieces we were purchasing would start. Once we understood this, we were fine, but it did give us a scare. Overall Tala did great.

Great Service. Tala was very helpful.

Dana was very helpful

Dana was so great to work with, she was very knowledgeable and patient with my daughter and I. Will shop with her again.

Couch is half a year old ... has been sat on maybe 40 times? We don't use it much. It's already squeaking really loud when you sit on it, no we're not heavy people. All under 180 lbs. Paid $1300 for this thing. Cool!

Dana was very helpful and great to work with

Dana was very helpful to me in my purchasing of living room furniture at Ashley. I would highly recommend working with her!

Excellent experience. Was not hassled during sale. Got a good quality at a fair price. Cathy was wonderful to work with.

Tala Pierce was friendly, extremely patient and very helpful, answering all my questions and helping find exactly what we were looking for. Out of all the stops I made in shopping for a couch and dining room table, this was by far the best experience . If you’re ever in the Johnson City store, be sure to ask for her!

My wife and I went into the Johnson City store and was greeted by Ashley. She asked what we were looking for and informed her a bedroom suit for our son. She guided us directly to a very great mattress and then to a suit we had briefly described to her. We literally were in and out within 45 minutes with paperwork and all! Would highly recommend her for great service for furniture inquiries! Thanks Ashley for your prompt service and help!

Ashley was nothing short of amazing. What a seamless experience you gave us. We came in not thinking we were going to buy today but the knowledge and expertise she had, we walked in and out within 40 minutes with a new bedroom suite from our son. Thank you Ashley. We enjoyed today because of you ❤️

Tala made the transaction very easy! Even after the sale she helped me by calling the warehouse to have my order ready because I was short on time. I will be sure to return.

I had a very good shopping experience at this store. The sales rep (Dana) was very helpful and courteous, answering all my questions, and gave me plenty of space to shop around on my own. I came back the next day to make a purchase, in large part due to the pleasant shopping experience from the day before.

Great customer service! Found some great items on clearance!

Dana did a great job helping us find what we needed and contacted us as soon as the order arrived.

Dana was awesome to work with. She definitely knew what was in the store and the most cost effective way to get what we were looking for. I highly recommend her and the store.

Fast, friendly service. Employees were all knowledgeable.Working with Dana was both pleasant and efficient. Once told of our needs, she was able to walk us through the stores displays and led us to what we really wanted.

I love working with Ashley. Have furnished several rentals with them. Furniture and bedding is high quality. Cathy and Chuck were very helpful and delivery was on time and courteous! Great job guys and Thank you all!

Cathy provided excellent service!! I will be returning soon! Also, Chuck the Manager was so nice and willing took my carpet to my car! Excellent Customer Service!!!

Cathy at the Johnson City store was very helpful and friendly. Would definitely ask for her again.

Cathy King was amazing…. Very helpful with helping me find everything I was looking for.

Cathy was great. She was informative and very helpful

Had a great experience at Ashley Home Furniture. Cathy was very helpful and knowledgeable. The order process was simple.

Great experience we needed a new mattress sales person answered all our questions was very satisfied.

Ashley had nice piece of furniture on clearance. Purchasing could not have been easier.

Ashley Homestore at Johnson City, TN has helped to furnish two homes for me. Cathy King is our go-to person, and she always makes sure we are satisfied with our purchase.

Cathy was very nice and professional . She made the whole process very easy.

Cathy was excellent…. Gave us time to look around and take time to decide on what we wanted.

Only for people who have alot of money. I felt like I was not to welcome

This is a horrible place to shop. Unprofessional, rude, disorganized. Will not return here and definitely advise against anyone doing business with these people.

Good customer service and furnishings

I have the privilege of working with Barry McGraw, he was very patient and knowledgeable, and made the experience a pleasant one… Thank you, Barry.

Great service at the store level! When they called to schedule delivery (out of state number), they didn’t leave a voicemail and didn’t call back. I had to call and ask where my furniture was. Store level service is great, but processes at the distribution level is lacking.

They were very helpful and offered Lindsey multiple solutions to get us exactly what we were looking for; such as suggestion certain fabrics that are easier to clean with our pets and offering to order sections to fit the space we needed.

Dana was exceptional with my order and made the process easy. The delivery was also top notch.

Dana Moore was great polite sales woman! Would return for other purchases in future!

Dana was so pleasant to work with. Her knowledge and expertise were amazing. I will be back to see her soon.

Great customer service!!

We loved that sales people werent pushy. We searched and found what we needed. Theresa Pack was a excellent sales peson to deal with. Very professional and knowledgable. I give the whole experience A +.

We were looking for a specific dining set and Lindsey was very helpful and informative during the whole process.

I went in on a Sunday afternoon a few weeks ago into this location and was greeted promptly with top notch customer service!! Miss Lindsay directed me to the mattresses that I had asked about and sold me on so much more!! I haven’t had anything less than a wonderful nights rest since. The rest of the crew that were there on this specific day were very helpful as well and what seemed like a well oiled machine of personalities and expertise all in one room!! I highly recommend Lindsay as she was one of the best sales persons I have ever come in contact with!! 11 out of 10 starts!!

Very happy with our shopping experience with Lindsay at Ashley Furniture in Johnson City! She was so helpful and a joy to work with!

Cathy was very helpful when it came to choosing my new couch and chair. I had little idea what I was looking for when I first arrived.

Had an amazing experience with Meredith at Ashley Furniture store in Johnson City. She was very sweet and helpful! She introduced herself but gave us space to look and helped us when needed. We couldn’t decide on the king bed with storage or the plain king bed. She looked up the price for both and helped us determine the cheapest route. I love my new Realyn bedroom suite, thank you Meredith!!

Ashley Furniture contacted the Johnson City, TN store as the nearest location to our delivery address in Banner Elk, NC. Cathy was very prompt, courteous and helpful with texting me updates about when she would be able to contact me, finding me the best price on the sofa and protection plan we were looking at and placing the order for me - all via text, phone calls and email. She gave me better prices than the website was showing me and worked with me on the delivery date. Thanks Cathy!

Cathy King was very helpful today as we bought a couch. She was informative and not pushy, which are wonderful attributes of a salesperson, in my opinion.

Cathy was very helpful and nice with our purchase today.

We have always bought from Ashleys. Went in to buy a stool and side table. One person showed us two tables in sixty seconds and then left and got on her phone. We had a question but couldn't ask her. Another person walked up to help find a price and walked off to get on her phone. They must be making too much money to help us. We are in the process of working on our house so we werent dressed up. Guess we weren't dressed up enough. We left.

My husband and I recently visited Ashley Furniture to purchase some new living room furniture. Cathy was very professional and allowed us to take our time in making our selection. She was great! Additionally, after our furniture was delivered she went above and beyond to locate another lamp to match the ones we had already purchased. We had a great experience at Ashley’s and look forward to Cathy helping us with our furniture needs in the future.

We had a great buying experience at Ashley in Johnson City! Cathy actually stayed late to help us find exactly what we wanted! She was super helpful & friendly! We found the matching ottoman to our sectional, and pick up was a breeze once it had arrived. It arrived fairly quickly as well! I definitely recommend shopping here, and ask for Cathy! 🙂

Great service with Cathy, who helped me find what I needed and at an excellent price

Very friendly staff. I received great service. It was a pleasant shopping experience.

Cathy King was so helpful to guide us in our purchases. She informed us of helpful options and made the entire experience pleasant and efficient.

We went to Ashley looking for a new queen size bed frame. Cathy walked us around the store and showed us our options and we found something we liked. We now have it in our home and we like it very much. Cathy was extremely friendly and personable and helped us get this purchase made.

Love my mattresses from Ashley

Sales person good qnd no problem that but receiving it was a different story they can't changing dates for delivery and days wad weeks and I will not buy for thus reason again

They were amazing

Tala did a great job helping us pick out a couch! She ordered it for us and had it delivered in less than two weeks!

My husband and I had a good experience when we purchased our recent couch set at Ashley. Our salesperson was Dana and she was very helpful. She made her presence known when we walked in and left us alone until we sought her back out. She was quick to answer all of our questions and made the purchase process smooth. 5 stars for her!! The guys who set up on delivery did not put the feet on the ottoman right. When we went to move the ottoman one of the feet fell off. After reading my review Ashley reached out and had someone at my house within 5 days fixing the issue. I changed my 4 stars to 5 stars!

Lindsay was a great help assisting with my purchase and assisting with my design needs. I definitely recommend her and will be asking for her assistance with my future purchases. Thanks again!!

Ask for Lindsay!!! She was absolutely incredible. She did not push us at all. She didn't brother us while we looked, she gave us space, but made sure to check in. We actually purchased from them with most of our stuff because of her. She was honest and upfront about how long deals were lasting. We spoke to a man there and he wouldn’t tell us when the sale was ending, but Lindsay would! She is super sweet and I will definitely be going to her for all my future purchases!

Cathy did an excellent job helping me choose and complete my purchase. She was very informative of products & focused on my needs.

We visited a few furniture stores looking for a loveseat recliner. The only store that a salesperson greeted us and asked us if we needed help, was Ashley. Cathy directed us to the area we needed. She checked on us often. We found a set on clearance, but it was damaged. She found another one at the warehouse and was waiting for the manager to tell us a price. We left the store and 5 minutes later She called and gave us an updated price. We came back and made the purchase. Cathy was friendly and we appreciated her sales style of not being pushy and leaving us to make choices without pressure.

Ordered a bed and mattress and paid to have it delivered. However they were missing bolts and couldn’t complete it. I was disappointed that nobody from Ashly reached out to us nor did they try to send out a technician with the parts. They mailed them which took two weeks to arrive. By this time my fiancé was just ready to have it built so I decided to start putting it together myself. By the time I finished something seemed off. After some investigating I discovered they had delivered a twin side piece instead of a king. It took two more weeks to get someone out to fix it. Thanks to Cathy in Johnson city we were able to receive some compensation however we had to initiate that too. It’s really unexceptionable. A company should immediately take responsibility for mishaps and bend over backwards to help costumers they had wronged. Had Ashley immediately reached out and made an effort to fix things ASAP this would be a much different review. I don’t plan to buy anything else from Ashley furniture.

We came in looking for a mattress after stopping by another local furniture store first. Cathy King greeted us as we walked in and we told her we were looking for a new mattress. Instead of showing us where the mattress department was and then leaving us like the other store did, she had us try out many different mattresses. She didn’t try rushing us on our decision and spent about an hour with us while we finally chose what was best for the both of us.

Tala was great help! We were very pleased with how simple and quick the process was. Will be back!

Great Furniture! Friendly staff!

Highly recommend Ms. Tala Pierce my sales lady!! Tala is very personable, polite, knows her furniture/bedding & most of all - cares about your wants & needs. In other words - “she’s all that AND a bag of chips! Thank you Tala, Chuck (Store Manager) & Rose (Finance)! I’LL BE BACK!!😇

I like that Tala introduced herself then let me walk around to see what I liked. She came and found me a few times in case I had questions. 💜

i love the selection of things on display. I was shown around by Tala Pierce and she was great very insightful and if she didn't know an answer she found it out, i would come by for my next purchase.

We had a great experience at Ashley Furniture. We are returning customers. They do a great job of providing excellent customer service and their salesman, Tom Powers, was very knowledgeable and helpful. He was persistent in helping us find a sideboard that was on sale that we had seen on line and were having a hard time locating. Also, they helped us find a delivery person since our sideboard was a close out sale item and we couldn’t pick it up. We highly recommend Ashley Furniture for all your furniture needs.

Decided not to purchase. A return fee of 20% on a three thought dollar couch is a bit much with a delivery fee of $500. Found the exact same for $800 less.

We came in to buy a new bed and we didn't even know what options were out there. Lindsay greeted us as we walked in and was so friendly. She showed us all the different options of mattresses and frames, and was very knowledgeable. We finally settled on a bed! We loved Lindsay! We'll definitely go back to Ashley and we will ask for Lindsay every time!

Update:: After finally picking out a couch that fits in our house we are told that we have to renegotiate our Leasing and that they have changed leasing companies and so now we have to wait to have the couch delivered. Mind you I did not cancel the order as I stated below. I'm honestly considering canceling it and I should have never even went and picked out a couch that will actually fit into our living room. We go in there to pay the remaining for our lease because now they're saying that we are $100 over what we were approved for and then they tell us that their systems are down and it is due to the fact that they're switching loan companies. They acted like they couldn't even tell us anything and that we'd have to come back on monday. I highly recommend going to Rent-A-Center or some other high-end furniture store. This is been a nightmare. We've given them several chances and it's been 4 months down the road and still have not gotten our furniture. They also say that they do deliveries for several other companies. So you're lucky if you even get it delivered once you get it that is the problem we were having initially. Now we're told that they don't even have her loan agreement and it's like what the heck were we even doing there when we went back to refinance the couch. These people need to get hold on it. Previous review:: After purchasing a couch for nearly $4000. We waited nearly a month. We still have not had it delivered and after paying all of that money plus additional to have it delivered and nothing has been done. We had somebody scheduled to come out and they came out an hour and a half early and then tried to tell me that they were coming back. I waited for several hours and got nothing. I called the store and they told me they were just so booked after we had done nothing but move all of our furniture out of the house. We have nowhere to sit and no furniture. I'm canceling the order and I want nothing to do with the store. Super unprofessional. They tell me that the deliveries are booked and that if somebody cancels we'll get a spot. I have nothing to do with it I'm canceling the order. I should have known better. My review below was based on the salesperson being super sweet and this has nothing to do with her. Initial review:: Meredith is absolutely hands-down the sweetest salesperson I've dealt with. We came in at closing but she stayed with our family an hour after closing and got us financed to purchase the coach. We really appreciate all of her assistance and patience with us. Highly recommend her!!

Tala was great! She helped us get things ordered and made sure to get us the exact pieces of the sectional we needed for our home. We were in and out in less than 30 minutes with a new piece of home décor which is crucial with our 15 month old.

Tala provided my wife and I with excellent service when we were in search for a new sofa at the Johnson City Ashley location!

We purchased two leather sofas at Ashley Johnson City.Tala was wonderful making the buying experience a pleasure!!! Be sure and ask for her when you visit!!

They have nice furniture and helpful sales people. It just took too long to get it delivered, so we went elsewhere. But, no complaints, really nice furniture!

Great cx service

My fiancé and I were able to get a great mattress with the help of Dana. Would highly recommend!!!

I spoke with Dana about buying a new dresser and she was absolutely amazing. I 100% recommend buying with Ashley furniture!

We had such a great experience with Dana at Ashley furniture in Johnson City, she was so friendly and accommodating. She went out of her way to answer all my crazy questions and helped me measure things before we made a purchase.. I loved working with her, she makes you feel like you have known her for years.. definitely ask for Dana if you happen to be in the JC store

Tala is the best!! Super helpful 💖

Dana has been a great help in finding the mattress for my fiancé and I. We told her our budget, our expectations, and our situation and she got us the perfect fit. She gave us her cell phone number as well, allowing all of our questions to be answered before we purchased. She was also very truthful about specific mattresses and what may not work for us. Had a great experience here at Ashley with Dana.

Lindsay was so great to work with. Very friendly and accommodating. Moving from out of state, she made the whole process seamless and made sure my couch was delivered by the time I moved in. The couch was in great condition when I received it and the delivery was quick and easy too.

We pretty much knew what we wanted walking in, so an easy sale. Tala, however, made it fun, knew her stuff, and was a good sport with my husband's shenanigans. And the turtle shell has been a huge hit!

Dana at ashely furniture was great stayed late and helped me with my purchase

Everyone was friendly and very helpful.

I came in at 15 minutes till closing time. I had looked online and was pretty sure what I wanted. Theresa met me and was extremely helpful. She didn’t rush us and she showed me all my options. I now have what I’d been searching for. Very happy!

Tala provided excellent assistance! She was incredibly friendly and welcoming! Will be shopping with ashley again in the future.

Tala is amazing! I love her so much so sweet and very go with the flow! ♥️

I was in search of a nightstand and found just what I was looking for! Tala Pierce was super helpful and polite and made my first time shopping for furniture a breeze!

Dana was excellent. She was patient and helpful and really seemed to care about our needs. She was also very kind and friendly. Great service!

I had an excellent experience with Dana. She was very informative, upfront, and had a great personality. She was unlike other sales professionals. She wasn’t pushy and really seemed to care about the customer and their decisions.

Lindsay helped me with my purchase, she was very friendly and knowledgeable. Great experience, will recommend to friends and family.

Lindsay helped me pick out a new mattress. She was very knowledgeable and kind and the mattress is terrific! Will be recommending this location and Lindsay to others!

Love Ashley furniture they have a amazing selection and the staff so nice I was helped by the sweetest young lady Tala she was very patient and helped me choose perfect recliner

I had a great experience at Ashley Furniture. I just recently moved and needed new bed sets. Cathy King is amazing and very knowledgeable on the items and prices. She was very nice and polite and took the time out to show different pieces in my price range.

I purchased a Purple Mattress from Ashley. Cathy took the time to show me several different mattresses and helped me choose the right one for me. She was great and I will recommend her and Ashley to everyone I know is looking for a mattress in the future.

Cathy is very helpful. We are out of state and she has been so responsive. We look forward to getting our furniture.

Fantastic staff, Lindsay went above and beyond!

Tala was amazing. She helped me find exactly what I was looking for!!! Wish we had more people like her in the world. She was caring and thoughtful

My husband and I just bought our new bed from Ashley. They made it sooo easy with their mattress showroom. You can test drive all the mattresses they sell. They even have a machine to pin point you pressure points so you pick just the right mattress. Go see DANA at Ashley in Johnson City! 👍👍🇺🇸

Tom Powers was our Ashley sales representative when my husband and I we’re looking for beds for our guest bedrooms. He couldn’t have been friendlier yet professional. We will shop there again and be sure to ask for Tom!

Staff is very knowledgeable & friendly. Tala puts in the extra time and effort for her customers.

Tala was SO helpful!! She was very knowledgeable and kind. My experience at Ashley’s was extremely positive and Tala helped me find the perfect mattress!🤍

Dana was very helpful showing the items we were interested in. She was knowledgeable and very personable. We will definitely ask for her help in the future when shopping at Ashley Furniture.

Tala was extremely helpful in answering all of my questions and providing amazing and personalized assistance! I would recommend working with her for any of your furniture needs - big or small! She is a warm, friendly face who truly cares for her customers.

I always have the best experience at Ashley’s furniture! Tala was very helpful with finding the right pieces/furniture for our home! She seems to be very knowledgeable and detail oriented!

Tala Pierce is the best ever! she provides great customer service and never fails to make the experience great🤍

Tala was very helpful and informative!

Tala is a fantastic employee! She is very knowledgeable about the product Ashley carries and helped us pick out our furniture with ease. Everybody go see Tala!

Great service, Tala was so kind and incredibly helpful during my visit.

Tala has always went above and beyond every time I have been in the store! She has truly made the process such a breeze when buying furniture! I highly recommend the cute redhead to help you with your next purchase!

I had a terrific experience shopping with Lindsay. Folks, when I tell you this woman has sharpened her craft to the utmost degree. I am certain that I have just experienced Ashley furnitures best..definitely worth the 4 hour drive. Mattress is cool too.

Lindsay was amazing. I couldn’t have asked for a better experience.

I love my furniture I bought from Ashley. Lindsey was an awesome sales person. She provided optimal customer service and ensured I was completely satisfied every phase of the process from purchasing to delivery. I would highly recommend Ashley furniture of Johnson City.

Lindsey was an excellent salesperson. She was very patient and professional as we searched throughout the store for a couch, chair, end-tables, and carpet. We absolutely love our selections.

Dana was great. Helped us with furnishings for a new house we are building. Dana and the team at Ashley made everything so easy. Would recommend them for your furnishing needs.

Thanks Dana! She was so helpful in getting us the chair we came for, and then when we just had to have a sofa set we happened to see.

Great shopping experience at Ashley’s Home Furniture. Saleswoman was very professional, kind and polite, and not overpowering with sales tactics. The experience led to me buying some furniture and look forward to having it delivered.

We had a great experience, and will come to Ashley again the future. Dana excelled in every way of helping us find the couch we needed.

We bought almost a house full of furniture from Ashley’s at Johnson City. Dana is absolutely a great sales person, so helpful in every way helping us decide styles and colors. Will shop there’s again

Excellent customer service. Dana was extremely helpful and did not make us feel rushed.

Dana was very helpful and patient with me as I kept going back and forth between 2 sets I couldn't decide between. The employee's work Ashley's are always kind, patient and knowledgeable of their products.

I have enjoyed my shopping experience with Ashley Home Furniture in JC . Dana is absolutely wonderful to work with. She is so sweet and really cares about her customers needs. I will always be coming back to her for all of my furniture needs in the future.

Tala was wonderful to us. She helped us pick out the best mattress for our guest room. Our first guest absolutely loved the mattress! We will definitely be back to see Tala when we need furniture.

Tala was efficient, professional, and pleasant.

Tala was so helpful with helping us explore our options. She had a smile and a happy to help attitude the whole time!

Tala was so extremely helpful through the whole process of picking the perfect piece for my home, and she had a great attitude and knowledge of the furniture! I will definitely be coming back and requesting her!

Tala was knowledgeable, helpful, and all around delightful. We had a great experience. Give her a raise!

Tala was just so helpful during the whole process! She was just ready and willing to help with a great attitude!

I would like to thank Cathy for all her help and being so patient with me and helping fine my coffee table set she was amazing Thank you!!

Cathy was very helpful and answered all our questions.

The salesperson Cathy was very personable, not pushy at all, very helpful

This was the first time I ever went Ashley store. Tala was so helpful I bought 3 tables . I will be back. Thank you Tala

Great price on what bought and they are very friendly

The sales girl Tala was very helpful and nice

I had a great experience at this location! I wasn't being hounded by the employees and they were able to work with me to get me into the couch I wanted. The staff is incredibly friendly and I will definetley be returning to this location for future furniture needs.

My daughter and I was shopping for furniture for my new home. My daughter took me to Ashley’s in Johnson City, Tn. We had a wonderful experience. Cathy King was amazing. She answered all our questions and if she wasn’t sure she would go find the information we needed. She was polite and very patient with me and my indecisiveness. We couldn’t have been happier. I will definitely be shopping at Ashley in the future. And I also need to give a big shout out to Chuck too. Thank you all for going above and beyond to make this shopping experience so wonderful. Thanks again, Terry

Cathy was great she help us she walked us thru everything and she listened to what we wanted and was there just for us very friendly and answered all our questions I would recommend her to all my family and friends

Cathy helped us find the perfect coffee/side tables. Thanks Cathy!

We went shopping for our daughters apartment furniture at Ashley in Johnson City. The saleswoman “Miss Kathy” did an amazing job giving us options and availability information. We truly appreciate the help.

Cathy was the best salesperson I’ve ever had at Ashleys. I highly recommend her to anyone shopping in Johnson City. She’s honest, helpful, fun, knowledgeable and a very special person!

Picked up an awesome recliner for my dad who is having back problems great service

We purchased a mattress and base from Ashley Home Store. Our salesman, Tom Powers was the greatest. Gave us information on the products. Took plenty of time with us. No rushing. No pressure. We highly recommend Tom and Ashley Home. Store. Thank you Tom. Wiley and Gail

Right from the start, the staff was very welcoming. I had the pleasure of working with Tala and Dana, who I would highly recommend. One of the main things that I truly appreciated most was the freedom to browse without someone hovering over me while I looked for a bed & nightstand. Tala and Dana both were great while being very informative and not pushy. I shopped at my leisure but Tala & Dana were also quickly available with any questions I had. 2 Thumbs Up for these ladies!!! 👍👍

Cathy did an amazing job and was extremely helpful…. Sadly all most all the items I wanted that would fit best were out of stock and would have to wait half a month to get after purchase. Most items that seemed like no one would really want were the ones in stock. Luckily I found one with Cathy’s help that will still take a while to get in but I think will be a great fit. Thank you Cathy!!

After looking for over a year for the sectional that I wanted I finally found it Cathy had excellent customer service her knowledge on everything was awesome. She was eager to answer any questions I had. Once I decided to purchase she was very prompt in getting all paperwork ready .

This was an exceptional experience. I bought a new desk for my office and the purchase was seemless. The particular model I selected was in stock and Ashley Furniture was able to schedule to have my new desk assembled and placed in my home office in a reasonable amount of time. The delivery workers were careful in assembling the product--as not to scratch or damage it--and placed the desk precisely where I needed it. They were in and out of the house in no time.

Shaun Hale was my salesman and was very kind and generous. Great experience with purchasing furniture in store for the first time.

Cathy was wonderful to work with! She made the process simple and easy! We love Ashley furniture!

Dana was great to work with and had us taken care of in a short amount of time.

Guys, Tom made our first time purchasing new furniture a fantastic and memorable experience. Not only was Tom friendly and helpful, he also sent a thank you card in the mail after the fact. Who does that these days?? Go to Ashley, ask for Tom. Thank you, Tom! We’ll be back to see you again soon!

Cathy was very helpful and polite

Cathy King went above and beyond to help me and give me the best price. Very friendly and fast service. I would recommend this store highly.

Cathy the salesperson was excellent! She went above and beyond to help us pick out the perfect sectional for our new home.

Cathy was very pleasant and helpful

Cathy did a great job helping us decide on a mattress for a Great Grandson. He loves his big boy bed!! Wouldn't hesitate to come and buy again when something is needed.

We went in to look at power recliner / lift chair. Cathy was very helpful and we found exactly what we were looking for.

Cathy King did a great job on helping us locate the exact living room furniture that we were looking for! She was excellent in explaining the functionality and the couch was even on sale! Definitely a great experience for us and looking forward to the delivery of our furniture! Thanks again Cathy for your expertise and help!

Just purchased a bunch of new furniture from Ashley’s and Dana was great! She was friendly, never pushy and super informative. She made the whole buying process easier and was on of the reasons we chose Ashley. Can’t wait to get the furniture delivered!

Cathy was so attentive and a wonderful host here at Ashley’s. She was so helpful and got me exactly what I was needing to make my room a little extra special.

Tom powers really took care of us! Shopping for furniture can be stressful. Especially when you got pets in mind. But, he made it super easy with his recommendations. We'll definitely be back!

We had a credit with Ashley Furniture and were in the store on two occasions to choose a piece of furniture. Cathy King and Theresa Pack assisted us. They allowed us to look around on our own with no pressure, answered any questions we had, and spent time and effort settling the financial details of our purchase. We appreciate their kind and patient service.

Everyone was very nice and knowledgeable. They matched the promos for a mattress and accessories so I didn’t have to order them online after I tested one out. Ms Pierce was great to work with at the Marketplace Blvd location.

Cathy King was great and we will definitely use her again.

Great shopping experience. Dana was awesome!

Cathy King was amazing! She made our shopping experience the best it could have been. Highly recommend working with Cathy!

Cathy King at the Johnson City Ashley is AWESOME !!!

We had a good experience at Ashley furniture in Johnson City. Cathy stayed with us until we worked out our measurements and made our choices. A+…

Cathy was so helpful and knew exactly what we were looking for. Will definitely shop at Ashley again.

My husband and I had a great experience at Ashley Furniture store in Johnson City, Tennessee. Shawn Hale helped us get the exact chair we needed for an upcoming knee surgery my husband is having. Mr. Hale took his time with us and was very professional. We never felt rushed as we tried each chair, getting the right fit and just the right leg raise for post op recovery.

Cathy was great in helping me get a replacement for a headboard I bought at another store. Thanks!

Dana was great to work with! She was knowledgeable of the products, listened to what I was looking for and provided great recommendations!

Dana was wonderful and very helpful!

Dana was an incredibly big help in our furniture buying process. She helped us over the phone and in store. We could not have had a smoother shopping experience. We will ask for her every time we visit in the future.

The staff at the store is excellent. The staff at the warehouse will be putting Ashley Funiture out of business. I have been waiting for 3 weeks for my bed frame and a sofa. Still haven't received it yet! I was notified last week that the truck from the warehouse will be here on the 2nd of June. I called the warehouse to see what time I could expect the delivery. I was informed they don't deliver in my area on Friday's. So I now have to wait another week. If you buy from an Ashley Funiture store! And your item comes from a warehouse! Good luck trying to get it. If I known it would take a month to deliver the stuff. I would have gone somewhere else. I never saw so much monkeying around than the Ashley Warehouse. Big waste of time and money.

A low pressure and hassle free buying experience. Our sales lady, Cathy, provided exceptionally personable and professional service. Highly recommend!

Cathy was great, she was very professional, not pushy, listened to what I was asking for. Cathy help me look out for husband. He's a disabled and diabetic. She was just great.

We found the perfect sofa and the saleswoman, Cathy, who helped us was wonderful. Extremely helpful and overall an easy shopping experience.

Great mattress shopping experience. Cathy was very helpful over 2 days of us deciding and her working to find what fit our needs and budget.

Tala Pierce is the one to see! Super sweet and told me everything I needed to know, especially with my health issues!

My wife and i visited Ashely Furniture in Johnson City today and were greeted by Meredith. She was professional and patient with our endless questions and "discussions" 🤓. When we need furniture again we will go to Ashely in JC and make our purchases with Meredith again. Thank you for an excellent shopping and buying experiemce!

Great experience

I came in for something I saw online but Dana showed me some other options. She was very informative and provided great service. I fell in love with something more expensive after seeing the products in person. It was a big decision and she gave me space to think on my own. No one likes a pushy sales person!! I’m super happy with my decision, I love my purple bed set. She told me after sleeping on it I’d thank her. So here goes… you were right, what a difference! Thank you Dana!! Go ask for her, she will take great care of you!

Great experience with Cathy! We found the sectional we were looking for at a clearance price, and she made the process easy snd fun.

Nice store with very friendly staff.

I had a great experience thanks to Cathy King. Great service!

Missing the feet off the ottoman that we had to pick up at a warehouse. But otherwise friendly and helpful staff.

Excellent experience! My sales associate Ashley was extremely knowledgeable. She help me and made my purchase very easy!

Dana was welcoming and made my purchase easy.

My husband and I recently went to Ashley’s to look for a new mattress. We had a great lady named Cathy that helped us. She was very friendly and went above and beyond to help us find the right fit. We are very pleased with our purchase. I highly recommend that you ask for Cathy when shopping at Ashley’s.

We always wait for Dana she has been with us since we first bought from this store. She gives great customer service. Always available. Thank you Dana!

Dana Moore was extremely helpful in helping us purchase a bed for my grandson. She always greets us with a smile and has great suggestions on furniture. When we need furniture this is the first place we go.

Love this store! Beautiful furniture and wonderful customer service! Dana was the biggest help 😁

Cathy was fantastic at helping us find what we were looking for . Fast ,friendly service thanks again.

Cathy at Ashley sold me my Caretti Sofa and loveseat. She went out of her to show me the dimensions of similar couches that i was interested in. I highly recommend going to Ashley in JC for all furniture needs and it’s a plus if you see Cathy!

I was very impressed with Cathy King's knowledge of Ashley Store merchandise as well as her professionalism in assisting me as a client. She was able to address all of my questions concerning my purchase.

Cathy was very personable and patient. There was nothing negative about our experience everything was good.

Happy to have found just what I was looking for; STUNNED that I have to assemble the furniture myself as though I'd purchased it from a cheap furniture closeout or warehouse store. Oh, wait... They should tell you that you're not getting what you pick out on the showroom floor, at least. WILL NOT be back. EVER.

Awesome location with beautiful furniture and great prices. Highly recommend!

We were shopping for a mattress. Cathy was delightful. She was knowledgeable, friendly and perfectly respectful of giving us space to decide on a mattress, without being overbearing and pushy. We had a great, and quick experience at Ashley for our bedding. Thanks!!

The store was ok,wasn't pressured. That was nice. But the delivery was great. Ashley I a good place to to shop

Cathy was amazing and patient during our decision making process. Can't wait to get our products.

Cathy was very helpful to our needs and patiently walked us around the store to find a piece of furniture we were looking for. Thank you Cathy.

I enjoyed shopping at Ashley's today. Cathy King was so helpful, I told her what I wanted, she didn't try and talk me into buying something else and that means a lot to me! I will ask for her the next time I'm there. Then when the mattress arrived at my house it was totally different than what I wanted! I don't know what she was thinking, but it has drove me away from being an Ashley's customer!

I had a wonderful experience this time at Ashley. I love Ashley furniture, so I went in to look at a couch I found online. I got Cathy King to help me and she was great! She answered all of my questions, went above and beyond to make sure I understood everything, and walked all over the store with me until I made up my mind.

Cindy in Johnson City was great at helping us choose our sofa! She gave us all the information on warranty and delivery. I’ll be back next time. Thank you so much!🤗

Cathy was the best saleswoman. She knew her store and her furniture. I told her exactly what we needed and she took me to the right piece of furniture!

Cathy was wonderful! Very helpful and sweet!

Went to look for a platform bed and the girl was extremely rude, felt like she wasn't interested in making a sell to 2 old people! If I could give them a 0 I would have. Never going back.

Half of our furniture arrived with stains or what appears to be glue on chair fabric. A screw was protruding through one of our table tops. The delivery people smelled so bad that I couldn't get the smell out of our home for days. We called in to return several items, some of which the salesperson wanted to be argumentative over. He intentionally stayed quiet while I was in the store ordering the table and chairs based on the 10 chair display setup that they had in store, knowing full well that the 10 chairs didn't fit in the table correctly. They had them placed in such a way that it would not be noticeable in the store. However, when I stated that I would like to return 2 of the chairs as they did not fit properly in the table, he said "well that table isn't made for 10 chairs", although he had no problem selling them to me. Now, in order to return them and several other items after spending 14k on furniture they're charging a 25% restocking fee, which stinks, but it is what it is...getting them to follow up and pick up their junk has been an absolute nightmare! "It's a process" is what I've been told for days now. BUYER BEWARE!!! God forbid something doesn't fit or look good in your home, you will lose 25% returning it (If you can get them to take the return at all), though they'll gladly exchange it for some other low quality options.

Cathy was great!

If you want to get good furniture you should go to Ashley’s home store and they treat you very well like Cathy which is one of the best worker I ever meet. If you want good furniture ask Cathy and she is going to help you very well.

I will never do business or recommend this business to anyone. The sales people are friendly, don’t get me wrong but the pressure to buy is ridiculous. I regret so much not walking out when I had the chance but I felt obligated to purchase after being approved for the financing. I have waited 2 months for the set to come in, and the delivery people couldn’t fit it through my front door. I’ve been told a 15% restock fee is required to cancel the order, there is no empathy from anyone, including “customer care”. I’ve rescheduled delivery and will make it work since I’m clearly locked into this disaster but I will never step foot back in an Ashley store for anything. To update: they FINALLY sent delivery people with common sense and got the furniture through the door. My main issue is being told that I would be forced to pay a restock fee when it isn’t my fault they didn’t try hard enough to get it in. I already have a sectional in the house, if that will fit and a king size bed anything will. I was told “the paperwork you signed states a restock fee is required” but that was in terms of PREFERENCE meaning if I got the set and disliked it after it was in my house. It was all about money to the store and nothing was offered in terms of making it right for the stress or headache it caused.

Tala is absolutely fabulous- this was my first major furniture purchase and I KNOW I’ll be back. From explaining the products, price, and processes everything was fantastic and I found a collection I know I will love for a lifetime. I cannot recommend her and Ashley enough.

Three sales people. Said I could look around by myself. I was the only customer. No help. Won't go back.

Cathy was amazing! If anyone needs furniture go to Ashley's and ask for her. Great job

This is our 3rd mattress with Ashley. Cathy is absolutely wonderful! We have more furniture plans for our future and will definitely be going back to fulfill our orders! Highly recommend Ashley's Furniture in JC. Go see Cathy!

Ashley's is a great store and has plenty of selections. What makes us keep going back is the friendly customer service of Cathy King! If you go, definitely ask for her and she will do everything she can to make sure you leave happy!

Excellent service and informative style! Cathy King provided my wife and I Excellent service at Ashley Home in Johnson City. Highly recommend her to assist with your home furnishing needs!

Theresa was very friendly and extremely helpful.

We just bought a purple mattress and love it so far! Cathy was amazing to work with. She let us take our time and was sure to answer any question we had. I definitely recommend asking for her!!

Great place to shop friendly staff.

Teresa was awesome! There is such a huge selection of items in the store-she took us around, focusing on our needs and wants, which helped us decide on the 4 items that we were looking for

Teresa was amazing!!! Not only was she knowledgeable and helpful with our decision to buy a new mattress but she stayed late to make sure we were happy with our decision!!!

Cathy was very helpful and great to work with. Having narrow doorways in my hope she was helpful with measurements and suggestions.

Very pleased with Cathy’s help and our buying experience at Ashley.

Johnson city, Tn store! Run run run! I’ve had a sofa bed since June. First of all, wouldn’t fold out. Then technician came and put new frame in! Then it’s worse. Couldn’t get out to even get mattress in. Therefore a couch sitting there with mattress lying on top of it. Ok, going to order me a new one. Finally checked last thur. Yes was in and had Bn there since November 22! Not notified. Lady at warehouse in west va not nice. Then had to call grey warehouse. She was rude. Said had to call and arrange pymt to bring back defective couch, and pick up new one. Yes we did pick up original couch! Why should we have to pay to return their defective couch? She said that was the chance we took by picking up! I have to say people in store have Bn nice. Warehouse, no. Now I’m waiting on a call from manager at store from yesterday! I guarantee my word of mouth will cost u more than delivery fee. I also bought a sectional there at same time. It already has a small tear. Makes me think poor quality, even worse customer service. I will never purchase anything from this store again ! For now, u may find this couch with mattress sitting on curbside! Would never recommend!

Tala Pierce helped me today as I look for a coffee table. She even went as far as to pull over an end table to a coffee table. I was looking for. Over and above! And a very pleasant person.

Cathy King was great at helping me find what I needed. Would highly recommend her and Ashley furniture.

Excellent customer service.

Looking for living room furniture isn’t always easy but the staff at JC Ashley are wonderful!! Theresa Pack went above and beyond to assist me and I truly appreciated her knowledge and patience!!

We had a great experience at Ashley. Very thankful for Theresa who helped us find the perfect couch and recliner! Definitely recommend!!

Awesome in store experience ! Cathy is awesome. Go see Cathy she will take care of you!

Cathy was great and very good at what she did

We had a fantastic experience at Ashley Johnson City. We walked in without high hopes in finding what we needed (bookshelves/library) after going to five other places. Lindsay greeted us and steered us toward a few items in the store but they didn’t meet our needs. She then helped us look through the online catalog where we found just what we wanted. I wasn’t sure about purchasing since I couldn’t see the wood finish in person. Lindsay went out of her way to find a similar piece of furniture with the same finish made by the same manufacturer so I could see what it would look like. We ordered the pieces and absolutely love our choices!!

Our recent experience with Lindsay at Ashley Furniture was remarkable. We walked in to the perfect sofa at an amazing price. Lindsay was perched next to it as if it were all just meant to be. We received amazing customer service, a beautiful product, & better financing than we ever expected. I am very pleased with my purchase.

Great customer service. Lindsay was very friendly and knowledgeable. I would recommend her to help you.

Lindsay was great! She got me a good deal in the store and kept me updated on when it was coming to the warehouse. I am excited to pick up my furniture tomorrow.

Had a wonderful experience working with Lindsey at Ashley Furniture. She went out of her way to make sure that I received my furniture quickly. Thank you very much for all your help.

I purchased a new mattress set from here recently and had a couple issues. My sales associate Lindsay was more than helpful and got my issues resolved completely. Very happy customer, thank you Lindsay!

Cathy was awesome. Greeted us upon entering the store and checked on us as we browsed, no pressure. After we got home and measured, I called Cathy and she place the order over the phone. I researched this piece on the Ashley website and when it said 5-6 week delivery, I was ok with it, but then Cathy said it is in stock here and I could get it very soon, we were ecstatic. Cathy will always be our go to for future furniture needs Thank you Cathy for being a great person and awesome, no-pressure saleswoman

Cathy King is the best. She cares about customer and follows through.

Ashley was beautiful decorated and great customer service. Cathy was a great help. She was knowledgeable on the furniture but gave me time to shop and answered all my questions. Thank you

Staff was helpful but prices too high.

Cathy was amazing.. very helpful and kind!! If your in the market for new furniture go see her

Pretty helpful people, although wires can get crossed easily (one person tell you one thing over the phone, the next person in store says I have no idea who would’ve told you that). However, I was able to get some really good deals on a recliner for my son and a mattress for my daughter. And the warehouse folks in Gray, TN stayed over closing time by over an hour to help get me my purchases that same day instead of having to wait for delivery or the next day. I was pleased. Will buy from again.

I have to say, our buying experience at Ashley Furniture w/Lindsay was one of the most pleasant we've had in a very long time. She was so very helpful in providing all the information we needed, with absolutely no pressure or that obligatory stress that tends to happen on many sales floors. Always nearby and available when we had questions or concerns, but gave us the space and ease of taking our time with our browsing and eventual selection. Thank You Lindsay!! After we get settled with our new Sofa set and Dining table set, we'll be back to see you in our search for a nice Coffee table to finish off the essentials. See you then! -Dana & Stephanie

Cathy was very knowledgeable and extremely helpful. Customer service was top notch.

We bought a large sectional in store in mid September and were told to expect delivery in 6 weeks. 6 weeks came and went and we didn't hear anything, so we started calling. Finally, I receive a call saying it is coming on Saturday. We remove our entire living room set the night before. On Saturday, we don't hear anything. The store says they don't handle that and we need to call a different number where we are told it won't be delivered until December 10th. After arguing with a non-empathetic rep, she says some of the items will be delivered next Saturday. Now, here we are an empty living room just hoping that we actually receive our purchase and have something for our families to sit on come the Thanksgiving holiday. Would never buy here again.

Just bought from Ashley again and I love their selection. Cathy helped us with EVERYTHING and got us everything we needed and more!! Very knowledgeable and helpful, We will continue to purchase Here!!!

We stopped in on Dec. 1st to look around and purchase an extra night stand. After looking around for a bit, we also made another purchase. We were told after checking out to expect a phone call within 3 weeks about delivery of our order. Well, Christmas came and went no call or follow up on the status of our order, then same for new years. It wasn't until the end of January that we received a follow-up status on our order and was told it would be here within a week. After that f/u message received about the arrival date of our order (which did not come) we received another message week later stating we are just waiting on all items to show up, we were told to expect delivery last week and never got a call or message again. Finally, almost 12 weeks later, we get a call about our order being ready. You talk about poor, poor customer service. I used to really like this location and made several purchases there. Doubt, I'll ever go back here now.

A wonderful selection in an inviting environment. Cathy was especially helpful in being there to give us information when we needed it and giving us room to look and discuss when we needed time to ourselves. A satisfying and rewarding shopping experience!

Lindsay was fantastic dealing with my husband and I. We went to Ashley furniture just to look and ended up buying a leather living room suite.

Lindsay was excellent. She stayed late on two occasions to help us and was patient with us as we made our selections. She was knowledgeable and friendly and we will ask for her to help us again with our future purchases. Thank you, Lindsay!

I was immediately greeted at the door by Lindsay, she let me know of multiple promotions that the store was running, and offered her assistance. She answered every question that I had, was very knowledgeable. I’ll definitely shop here again and actively look for Lindsay.

Do not buy anything in this store, dont say i didnt warn you! Theres not enuf room on here for me to spill my guts. Edit one year later, 2 years old total. And i bought the warranty that they said covered anything so hope you all see this.

I ordered an expensive couches, it took over a month to deliver and they brought me 2 left sided pieces that do not fit together. So now waiting again longer for the correct furniture that I ordered. Along with that I ordered one end table of which they told me a month later that it won't be ready for 2 more months. Unbelievable. I didn't expect this from this company. I will go somewhere else next time.

Very helpful, and amazing customer service.

This is my full experience with Ashleys and it was terrible. Over a month ago we decided to go to the Johnson city store and purchase all our new furniture for our home. We spent a lot of money with them and they gave us the run around with every piece of furniture we got. They said our items would be in and they never came, they ordered the wrong size bed, didn't send shelves with a cabinet, gave us the wrong lamps, gave us a table off the floor that has been used, they over charged us for items, they refused to make the situations any better. Management is terrible there they have no idea what they are doing or selling. At one point one of the workers voiced to us that they were terrified of one of the other employees that work at the register. The lady was hateful as could be clearly unhappy to be there. I will never go back to Ashleys it was a nightmare to say the least. This is an honest review and if your thinking of going to Ashleys please save yourself the frustration and go somewhere else. This is the short version of what all we had to endure. I wouldn't recommend this establishment to anyone.

The staff at Ashleys are only interested in making a sale, they don't want to stand behind their return policy and keep refusing to fix the bill that they messed up. Save yourself time and go somewhere else.

Spent hours in this store recently selecting two products. Had to wait over two weeks for delivery as these items have long lead times. On delivery, one of the two items was ordered incorrectly despite all the time we invested ensuring proper product selection. Such a simple and avoidable problem. Will avoid this store in the future. After over two hours invested, getting a 50% success rate on just two items ordered makes you want to take your business elsewhere. Process and quality control issues clearly exist at this location.

I ordered a sectional online.3000$. Delivery people never called. I got an email saying what date I would get it. Then after waiting 2 weeks they call the day I take my old couch out because it’s the day before they are supposed to come and they call saying it will be 2 more weeks. Do not purchase here if you want to have it delivered to you. They don’t even answer questions for your delivery. They send you to 4 different numbers that no one helps you on. After all this happened Cathy at the Johnson city store contacted me and I was able to pick up the couch atleast. If you do buy from Ashley I prefer the in store method as online was a pure headache.

DO NOT SHOP HERE, THEY DON’T HONOR THEIR WARRANTY… Purchased a Headboard, Bed-Frame combination along with a Dresser and night stand in Sept. Two nights ago the Bed Frame broke while I was sleep scared me to death, I call and there is no form of customer service. Spoke with someone at the store and she wasn’t able to get a hold of anyone at the Customer Service Department either. So I have a new broken bed frame and insurance on it that I cannot use.

Great service. Friendly staff!

People were nice and a very big selection but some stuff has made overseas, And as much as they had nothing fit

Very nice sales people. Helpful but a little overpriced. Did not find anything this time.

All the furniture is in "trending" boring colors...too bad. Customer service is beyond good...very friendly staff.

Cathy King in Johnson City did a great job showing us the different options and answering all of our questions. She was polite and professional. I would recommend her to any of my friends looking for new furniture.

I had a very nice experience with Ashley furniture. Katie was my sales rep and even though I stopped by a 1/2 hour before closing she never made me feel rushed. S took the time to show me what I was looking for and helping me make the right decision!

Cathy was attentive but not pushy @ all. We looked around and found what we wanted. Cathy answered all our questions and was very helpful. The payment process was very quick and Rebecca was quick and pleasant as well. Cathy explained the delivery process and contract completely. We had a great experience @ Ashley.

I had a great experience with Cathy, she was very nice , informative and was so nice . Ashley should be happy that they habe such a great employee. She helped us and was very patient with us , from start to finish.

Great service and great product selection. Cathy was helpful without hovering! Made all the difference for us!

Worst customer service ever and delivery. We purchased a dining set and it has been 1 YEAR and we haven’t received our chairs. We received out table but that was only because we kept calling and calling and asking when they would ship it until they agreed to ship it before the chairs arrived. That was august last year after 4 months of our purchase. And the people at the store couldn’t care less. They say they will call for updates and nothing (ever) our “salesperson” Cathy has never called us for an update or anything. It’s just so confusing because when I would get in touch with her (after me calling of course) she would go on with their scripted message that they or she does care and she values our business and I’m like?? What?? Anyway, we haven’t received our chairs after a year of waiting and they still don’t know and they don’t call us or anything. It’s ridiculous. We also purchased a couch which is beautiful and I love it but they also delivered it 4 months later with the table. I also remember posting a review here like 6 months ago so other people see this before purchasing their and I don’t see it anymore. I wonder what happened to it.

Cathy was amazing she was able to answer all of our questions was super helpful all the way around Im satisfied 100%

We were greeted by a very friendly and helpful salesperson. She went out of her way to make sure that we were satisfied with our many purchases and gave us ideas when we weren't sure what we wanted. We couldn't have been more pleased.

Cathy was the best sales person we’ve ever had hands down.

I had a fantastic experience shopping at Ashley furniture store today! The selection was fantastic and my sales rep, Cathy King, was very helpful and had great advice. The entire visit was very comfortable and professional. I was also able to take advantage of several financial incentives which dropped my cost significantly. Thanks Ashley for a great experience

Cathy provided great and friendly service! We found exactly what we wanted!

Cathy at Ashley was amazing! Ask for her! Not pushy at all very helpful!

My wife and I had an amazing experience buying our new bedroom suit! We went in hesitant about making our first big furniture purchase, but our saleswoman Cathy helped us through every step. From getting us great prices on the bedroom suit, to taking us through mattresses to help us figure out what style we liked best. I highly recommend purchasing your next furniture need here!

Cathy was a huge help when we purchased our new bedroom set from Ashley! She definitely made it a simple and awesome experience!

We had the pleasure of working with Cathy at the Johnson City TN store. She was so helpful and great to work with. We just got our furniture yesterday all but one piece and it was ordered. So far we are loving our furniture. and no complaints from us at all. All the employees in the store was very friendly and that is very much appreciated this day in time. Thanks Ashley Furniture of Johnson City TN for a great experience and again thanks to Cathy for being so helpful and kind!!!

Cathy was wonderful to work with. She was very knowledgeable and helped us find exactly what we were looking for. We are very excited with the furniture we selected. The store had a large selection and Cathy took her time showing us all around.

(Translated by Google) It is a place where there are many offers of furniture beds and armchairs (Original) Es un lugar donde hay muchas ofertas de muebles camas y sillones

We had a fantastic experience at Ashley’s. We were buying a living room set and dining room and Shawn and the manager Chuck were very helpful. They were not pushy but considerate. Great place to buy. I’m definitely using them for all my household needs.

Meredith Zebracki was so very helpful! We explained to her exactly what we were looking for, and she led us to every single possible match. She was very friendly and knowledgeable. We are looking forward to receiving our new furniture!

We are new to the area, we met Shawn at Ashley JC. What a great experience. He spent time helping us find the right living room set, and dining set to fit our new home, and within our budget. We felt like he genuinely cared that we were happy with our purchase, not just wanting to make a sale. At Ashley, ask for Shawn!!!

Absolutely love our new living room, and Shawn is just the best! If you're even thinking about new furniture, go see him!!

We worked with Cathy who simply terrific and helped us find exactly what we were looking for! She even agreed to help us with some logistical issues by making sure we get our furniture item only after our house is completed so don't have to find a place to store it until that time, thanks Cathy!

Cathy at Ashley in Johnson City was very helpful and transparent about the sale. She provided all the info I needed and the transaction was smooth. Once the furniture arrived she send me a text promptly with a number to schedule local delivery. Flawless. Accept for the supply chain being all jacked up! But that was outside of her their control.

Cathy was excellent. Very friendly and helpful. Not pushy which meant a lot to me. She was great!!. Thanks!

If you go to the Ashley store in Johnson City, TN be sure to ask for Cathy. She was so helpful without being intrusive. Very knowledgeable and a great person to deal with!

We have bought most of our furniture here and for the most part completely satisfied

Cathy and Dana are awesome associates and super helpful and friendly. We just moved here and bought a couch here from Cathy and our daughter's bedroom set from Dana. Both experiences were wonderful and both associates answered all of our questions and were never pushy. I would definitely recommend this location!

Vast variety on home furniture. We were shopping for a bedroom set. Cathy King was super friendly and helpful, she took great care of us! Thank you!

Nice place. Just didn't have what I wanted. Handicap accessible.

What a great experience we have had with this location over the last month! Our salesperson, Meredith was so kind to us, and super patient with our indecisiveness. She was also very knowledgeable about the items we were interested in, and she answered all of our questions and concerns. Thanks to Meredith, this location has 2 new lifelong customers.

The sales & service were amazing. Theresa met me at the door when I arrived & gave me the freedom to shop w/o pressuring me. The mgr even allowed us to bring a chair home to see if it would work with our table. The price was excellent. It took over 6 months for the chairs to arrive, but that was expected due to the Covid situation. Would highly recommend these folks.

Efficient service!

Tom was amazing!!

Friendly service and attentive people!

Theresa was my sales representative. She was so easy to work with, very helpful, and not pushing a sale just helped me get exactly what I wanted.

Rude lazy employees.

We just had an amazing buying experience with Tom Powers and Lindsay Crawford..They listened to our needs and helped us purchase our new living room. I highly recommend this store in these two sales people

Bought a leather living room couch for $1500 plus tax and a bed mattress for $4000 . First off the couch we looked at in the store seemed to be leather and the one we recieved from their warehouse is definitely not leather and very cheap made and the mattress we picked out in the store was very nice but the one we recieved from the warehouse was definitely seconds. It had little holes and tears in it. We did not get satisfaction when we called about it so needless to say we're stuck with both. Will never set foot back in their stores. Beware people. Make sure you get what you pay for.

Great employees. Good prices and selection of furniture.

Placed order over phone with Candace. She was very helpful and quick to respond. Would definitely recommend!

Decent variety but to expensive, i would recommend furniture row, as far as price. Quality seems to be equal.

Wonderful shopping experience, was assisted by Rob who went above and beyond to assist with an educated purchase of a mattress. Thanks, Rob!

Very good service! Tom is awesome!

Honestly, I am so happy with my purchase from Ashley. Their service is great especially the service offered by Lindsay. She really helped me with everything.

Very friendly staff

Dana took great care of us and we found exactly what we needed!

We've purchased from Ashley a couple of times in the past 2.5 years, since purchasing a new home. We most recently were looking to purchase a new bedroom suite for our master bedroom. Theresa was very helpful with pricing and availability information and patient with us while we tried to decide which suite we wanted. She even helped look for my phone when I laid it down and couldn't find it! We love our new furniture & Theresa was awesome!!

Tala helped me find the best deal and was an amazing person to help me!! Such a great young lady!

Our family enjoyed our time at Ashley Furniture so much. We were all so well taken care of. Dana was helpful and extremely knowledgable. She helped us put two different pieces together and really made us feel great about our purchase. By the end of the night I felt like she was one of my close friends. We hope to come back soon to buy our bedroom suite and I will definitely be coming to this store and asking for Dana. She was the best we’ve ever had. I can’t wait to get our new furniture!!!

I never went into the store but hv ordered before. The sales individual named Tom took my call, he handled my order and made sure everything was correct. Could not have been happier.

Excellent sales and service! Salesperson greeted me immediately and provided guidance on the different brands! He was very patient and helpful as I tested out numerous sofas. Kept me informed throughout the process! Would highly recommend Ashley Furniture for selection, quality, and price! My salesperson was Tom Powers and both times I have purchased at Ashley he has been extremely professional, knowledgeable, and polite!

Thank you Katie for showing my husband and I new recliners . We are interested in the ones with the cell phone chargers that you sowed us. Again Katie was great at showing us just what we wanted .

Lindsay was a huge help in finding me the perfect sofa for my condo! She thought outside the box to get just the right thing for me, and I am very excited to have my new sofa. If you need a helpful and caring salesperson, Lindsay is the person for you!

Overpaid by $80.00 for a mattress that I could have bought from Ashley online and would have received free shipping. Not a good way to do business in my opinion. Will not be a repeat customer.

Rob at Ashley Homestore in Johnson City Tn provided us wonderful service in finding recliners. Highly recommend visits to this store.

I would never recommend anyone to this company! Ordered a loveseat and sofa in april was told it would be delivered june 8th then the date changed to june the 18th(tomorrow) called just to confirm and now being told November. Have already paid for the furniture. Now have to wait for the refund.Its one thing to be delayed but to not inform the customer of such a lengthy delay is another thing. I do not even want to discuss the customer service that i received. Monotone and non chalant and this was that of a supervisor. I could have ordered furniture elsewhere had i been given the proper updates.

Cathy was extremely helpful and courteous to me as I was picking out a reclining couch. She carefully researched the product I was interested in and called me several times during the process to ensure I was getting he couch I wanted! My wife and I are going to see her this Friday to pick out another product based on her outstanding performance! Go to Ashley’s, Johnson City, TN and ask for Cathy!😎

Excellent Sales Service!

Dana at Johnson city was very helpful and made the whole process super easy and explained everything!

Lindsay was super helpful in helping me buy my new couch. Even though the couch we had intended on buy wasn't in stock she tried her best to be accommodating. The buying process was easy and quick. Looking forward to working with them again

Cathy spent the time to listen to what I needed and immediately showed me.a chair that was exactly what I needed. she explained about the delivery process and got me checked out efficiently. I highly recommend Ashley and will be back.

My trip to Ashley was very pleasant. Cathy was very helpful without hovering or being pushy. She was very helpful in trying to find something in my price range that was available now. She and a gentleman there were helpful in helping me decide if we would be able to get it into my home.

Cathy King was very helpful. The store was well stocked with lovely furn. We look forward to using our new sofa and loveseat.

Cathy is amazing!! She was very helpful! I will be shopping at Ashley’s from now on!

Rob, Bradley, and Rebecca were so helpful!

Lindsay was so so helpful and very kind and so knowledgeable of the furniture and she also helped me to match different pieces together. She was always very happy and was a real blessing! She deserves a raise and 10/10 would do business with her again! We were at the Johnson City, TN Ashley HomeStore!

Wonderful Customer Service from Cathy! Fantastic Products! Excellent Communication!

Lindsay was an amazing sales representative. We weren't pressured to buy when we first arrived to Ashley, browsing for a new sofa. She took her time answering our questions and then to help us stay within our price range when we were ready to purchase. I've already recommended her to numerous others and will definitely be buying most, if not all, of our furniture from the Johnson City store and will request Lindsay again. I've already referred my clients to this location because of our experience.

I buy from Ashley Home Store all the time. Super helpful and always follow up with you. I always deal with Cathy. She's the best and I have referred several people to shop there.

I had a great experience at Ashley Homestore! Tala was very helpful and friendly :)

Lindsay @ Johnson City Ashley Home store was VERY helpful and knowledgeable. Very easy to work with, even via text/phone call. I will definitely work with her again.

I went to Ashley HomeStore to browse, as I was too overwhelmed to even know what I needed. I was mostly just seeing what was out there and not in the market for new furniture, but was pleasantly surprised to meet Lindsay. She made me feel comfortable and so much more at ease. Though I did not make a purchase that day, I know where my business will go when I decide to shop!

Lindsay was extremely helpful and knowledgeable. I typically do not leave ratings, but Lindsay provide such pleasant service I felt the need. Will definitely return to her when I’m ready to make a purchase.

Lindsay was recently my sales associate on a purchase. She was very knowledgeable, patient, and kind. She was able to answer all of my questions about the furniture I was interested in. After my purchase, she kept me informed about when it would be available. When I purchase again, I will definitely go through Lindsay!