Ashley Store Johnson City, TN

I have made several purchases from Ashley but my most recent was and still is a complete nightmare. I ordered a dining table/chairs the first week of Oct. I was quoted a 3 week turnaround. At the 3 week mark I had still not been contacted. I called to discover the funtire was in the warehouse and was advised I should have been contacted already. I called the warehouse to only be treated very rudely by the woman who answered. I had to wait an additional 2 weeks for delivery. The table that was delivered was broken and I was short 2 chairs. Again, I was told I should have been contacted in regards to the chairs but I never was. I called Ashley to be directed to a customer care number. I called that number and let them know about my broken table and missing 2 chairs. I also discovered one of the chairs delivered was assembled incorrectly and I requested a replacement chair as the screw was threaded improperly leaving a large space and no possible fix without damage. That was Nov 16th. I am still waiting for a replacement and complete delivery. I contacted Ashley and was simply given a meaningless "sorry."

Had a great experience with our salesperson Theresa!

Cathy was awesome! Great experience

Cathy was great and very knowledgeable. She was patient with us being in the store for around an hour and helped us find exactly what we needed.

Cathy king is great. Easy and o work with and thorough

Cathy King was amazing

Cathy was awesome took care of everything I needed

Our experience was wonderful! Dana was a major help!

Cathy was exceptionally good! Highest rated. Super friendly

Tala was helpful and not pushy at all. Felt like we were shopping with a knowledgeable friend. Great options

My cousin had an awful experience with Ashley Furniture’s customer service. Not only were the representatives rude and dismissive when called about an issue with their order, but they also refused to take responsibility for their mistake. They were sent the wrong item, and instead of offering a refund or a reasonable solution, they gave the runaround and acted like it was our fault. The lack of professionalism and accountability is shocking. I would strongly recommend avoiding this location—there are plenty of other places that treat their customers with respect.

I am writing to formally express my dissatisfaction with the extensive delays I have experienced during my recent purchase with your store. While I initially chose Ashley Furniture based on your reputation for quality and customer service, my experience has fallen far short of the standards one would expect from a business of your standing. I placed my order on Oct 25th with the understanding that delivery would take place Nov 14th. However, it has now been almost a full month and the items has still not arrived. Despite multiple attempts to follow up with your customer service team, I have been met with vague explanations, shifting delivery dates, and a lack of concrete solutions to expedite the process. This delay has caused significant inconvenience, as I have had to rearrange my schedule multiple times to accommodate anticipated deliveries that were later postponed. Additionally, the lack of proactive communication from your side has left me frustrated, as I have repeatedly had to contact your team to get updates rather than being informed in a timely manner. Furthermore, when I visited your store, your representatives assured me that delivery would be smooth and timely. I trusted this information when making my purchase, yet the reality has been entirely different. This raises serious concerns about the accuracy of the information provided at the point of sale and the efficiency of your logistics process. I understand that delays can occasionally happen due to unforeseen circumstances, but the lack of accountability and resolution offered by your team is unacceptable. I believe it is the responsibility of a reputable business to not only deliver on its promises but to keep customers informed and provide appropriate remedies when things go wrong. I am requesting: 1. A detailed explanation for the delay, including specific reasons why the delivery has taken so long. 2. An updated and guaranteed delivery date for my items 3. Compensation or a discount to acknowledge the inconvenience and disruption caused by this prolonged delay. I hope you will treat this matter with the urgency and seriousness it deserves. Please acknowledge receipt of this complaint and provide a timeline for when I can expect a response. I trust that you will address this matter promptly and ensure that other customers do not face similar frustrations.

The sales team was very helpful and gave me room to look around and think. That is the best part of the experience. The cost of the furniture does not justify how inaccurate their delivery scheduling is. Which by the way is a separate cost. From the time we purchased our furniture there was a 3 week delay on deliveries. Then our delivery date was missed and no one called with an explanation of where our paid for furniture was. Finally the customer service over the phone ranges from irritated to exhausted that I would dare call them for updates. If you need furniture in the Tri-cities, TN area go to one of their competitors and avoid the delivery woes of this organization.

I purchased a couch and a chair here last month. It's been over 6 weeks and I still have not received my order. Initially I was told 2-3 weeks for delivery. As the 3 week mark approached, I reached out asking for an update as I hadn't heard from anyone. I was told it's "coming in here Tuesday". I waited until the following Tuesday (a full week after the delivery date) and still had not been contacted, so I reached out again only to be told "next week". 2 weeks later I STILL have not heard from anyone, so I just called only to be once again told "coming in Tuesday" and I have zero faith that it will. No one has bothered to reach out and tell me it's been delayed or apologize for this ridiculous wait. I will not be going back and encourage others to stay away.

Large selection of nice furniture. We bought a sectional during our visit.

Tala, and the other gentlemen in management were amazing! We found the same couch for cheaper online. Although, the education and confidence Tala and her superior gave us made it a easy choice. Pay a little more for the many services and piece of mind Ashley furniture provides! Thank you so much for your help

Tala was absolutely wonderful to work with! I walked in with a prior order issue and she did everything possible to help us get it reordered as timely as possible.

Tala has helped us several times to pick out the perfect furniture for our family. We always have a wonderful experience, and appreciate her help! She is very friendly and knowledgeable. I would highly recommend Ashley Johnson City.

Tala is awesome! She was more than helpful and so down to earth friendly. Love her!! We bought a sofa and chair and she was great!

Tala was very knowledgeable and able to use personal anecdotes to help find what we were most looking for. She had a strong working knowledge of the store, stock, and procedures. My only gripe had to do with how financing for extended periods works. It was not explained well in-store that by choosing the longer period it affected the price at which the pieces we were purchasing would start. Once we understood this, we were fine, but it did give us a scare. Overall Tala did great.

Great Service. Tala was very helpful.

Dana was very helpful

Dana was so great to work with, she was very knowledgeable and patient with my daughter and I. Will shop with her again.

Couch is half a year old ... has been sat on maybe 40 times? We don't use it much. It's already squeaking really loud when you sit on it, no we're not heavy people. All under 180 lbs. Paid $1300 for this thing. Cool!

Dana was very helpful and great to work with

Dana was very helpful to me in my purchasing of living room furniture at Ashley. I would highly recommend working with her!

Excellent experience. Was not hassled during sale. Got a good quality at a fair price. Cathy was wonderful to work with.

Tala Pierce was friendly, extremely patient and very helpful, answering all my questions and helping find exactly what we were looking for. Out of all the stops I made in shopping for a couch and dining room table, this was by far the best experience . If you’re ever in the Johnson City store, be sure to ask for her!

My wife and I went into the Johnson City store and was greeted by Ashley. She asked what we were looking for and informed her a bedroom suit for our son. She guided us directly to a very great mattress and then to a suit we had briefly described to her. We literally were in and out within 45 minutes with paperwork and all! Would highly recommend her for great service for furniture inquiries! Thanks Ashley for your prompt service and help!

Ashley was nothing short of amazing. What a seamless experience you gave us. We came in not thinking we were going to buy today but the knowledge and expertise she had, we walked in and out within 40 minutes with a new bedroom suite from our son. Thank you Ashley. We enjoyed today because of you ❤️

Tala made the transaction very easy! Even after the sale she helped me by calling the warehouse to have my order ready because I was short on time. I will be sure to return.

I had a very good shopping experience at this store. The sales rep (Dana) was very helpful and courteous, answering all my questions, and gave me plenty of space to shop around on my own. I came back the next day to make a purchase, in large part due to the pleasant shopping experience from the day before.

Great customer service! Found some great items on clearance!

Dana did a great job helping us find what we needed and contacted us as soon as the order arrived.

Dana was awesome to work with. She definitely knew what was in the store and the most cost effective way to get what we were looking for. I highly recommend her and the store.

Fast, friendly service. Employees were all knowledgeable.Working with Dana was both pleasant and efficient. Once told of our needs, she was able to walk us through the stores displays and led us to what we really wanted.

I love working with Ashley. Have furnished several rentals with them. Furniture and bedding is high quality. Cathy and Chuck were very helpful and delivery was on time and courteous! Great job guys and Thank you all!

Cathy provided excellent service!! I will be returning soon! Also, Chuck the Manager was so nice and willing took my carpet to my car! Excellent Customer Service!!!

Cathy at the Johnson City store was very helpful and friendly. Would definitely ask for her again.

Cathy King was amazing…. Very helpful with helping me find everything I was looking for.

Cathy was great. She was informative and very helpful

Had a great experience at Ashley Home Furniture. Cathy was very helpful and knowledgeable. The order process was simple.

Great experience we needed a new mattress sales person answered all our questions was very satisfied.

Ashley had nice piece of furniture on clearance. Purchasing could not have been easier.

Ashley Homestore at Johnson City, TN has helped to furnish two homes for me. Cathy King is our go-to person, and she always makes sure we are satisfied with our purchase.

Cathy was very nice and professional . She made the whole process very easy.

Cathy was excellent…. Gave us time to look around and take time to decide on what we wanted.

Only for people who have alot of money. I felt like I was not to welcome

This is a horrible place to shop. Unprofessional, rude, disorganized. Will not return here and definitely advise against anyone doing business with these people.

Good customer service and furnishings

I have the privilege of working with Barry McGraw, he was very patient and knowledgeable, and made the experience a pleasant one… Thank you, Barry.

Great service at the store level! When they called to schedule delivery (out of state number), they didn’t leave a voicemail and didn’t call back. I had to call and ask where my furniture was. Store level service is great, but processes at the distribution level is lacking.

They were very helpful and offered Lindsey multiple solutions to get us exactly what we were looking for; such as suggestion certain fabrics that are easier to clean with our pets and offering to order sections to fit the space we needed.

Dana was exceptional with my order and made the process easy. The delivery was also top notch.

Dana Moore was great polite sales woman! Would return for other purchases in future!

Dana was so pleasant to work with. Her knowledge and expertise were amazing. I will be back to see her soon.

Great customer service!!

We loved that sales people werent pushy. We searched and found what we needed. Theresa Pack was a excellent sales peson to deal with. Very professional and knowledgable. I give the whole experience A +.

We were looking for a specific dining set and Lindsey was very helpful and informative during the whole process.

I went in on a Sunday afternoon a few weeks ago into this location and was greeted promptly with top notch customer service!! Miss Lindsay directed me to the mattresses that I had asked about and sold me on so much more!! I haven’t had anything less than a wonderful nights rest since. The rest of the crew that were there on this specific day were very helpful as well and what seemed like a well oiled machine of personalities and expertise all in one room!! I highly recommend Lindsay as she was one of the best sales persons I have ever come in contact with!! 11 out of 10 starts!!

Very happy with our shopping experience with Lindsay at Ashley Furniture in Johnson City! She was so helpful and a joy to work with!

Cathy was very helpful when it came to choosing my new couch and chair. I had little idea what I was looking for when I first arrived.

Great company and community supporters

Had an amazing experience with Meredith at Ashley Furniture store in Johnson City. She was very sweet and helpful! She introduced herself but gave us space to look and helped us when needed. We couldn’t decide on the king bed with storage or the plain king bed. She looked up the price for both and helped us determine the cheapest route. I love my new Realyn bedroom suite, thank you Meredith!!

Ashley Furniture contacted the Johnson City, TN store as the nearest location to our delivery address in Banner Elk, NC. Cathy was very prompt, courteous and helpful with texting me updates about when she would be able to contact me, finding me the best price on the sofa and protection plan we were looking at and placing the order for me - all via text, phone calls and email. She gave me better prices than the website was showing me and worked with me on the delivery date. Thanks Cathy!

Cathy King was very helpful today as we bought a couch. She was informative and not pushy, which are wonderful attributes of a salesperson, in my opinion.

Cathy was very helpful and nice with our purchase today.

We have always bought from Ashleys. Went in to buy a stool and side table. One person showed us two tables in sixty seconds and then left and got on her phone. We had a question but couldn't ask her. Another person walked up to help find a price and walked off to get on her phone. They must be making too much money to help us. We are in the process of working on our house so we werent dressed up. Guess we weren't dressed up enough. We left.

My husband and I recently visited Ashley Furniture to purchase some new living room furniture. Cathy was very professional and allowed us to take our time in making our selection. She was great! Additionally, after our furniture was delivered she went above and beyond to locate another lamp to match the ones we had already purchased. We had a great experience at Ashley’s and look forward to Cathy helping us with our furniture needs in the future.

We had a great buying experience at Ashley in Johnson City! Cathy actually stayed late to help us find exactly what we wanted! She was super helpful & friendly! We found the matching ottoman to our sectional, and pick up was a breeze once it had arrived. It arrived fairly quickly as well! I definitely recommend shopping here, and ask for Cathy! 🙂

Great service with Cathy, who helped me find what I needed and at an excellent price

Very friendly staff. I received great service. It was a pleasant shopping experience.

Cathy King was so helpful to guide us in our purchases. She informed us of helpful options and made the entire experience pleasant and efficient.

We went to Ashley looking for a new queen size bed frame. Cathy walked us around the store and showed us our options and we found something we liked. We now have it in our home and we like it very much. Cathy was extremely friendly and personable and helped us get this purchase made.

Love my mattresses from Ashley

Sales person good qnd no problem that but receiving it was a different story they can't changing dates for delivery and days wad weeks and I will not buy for thus reason again

They were amazing

Tala did a great job helping us pick out a couch! She ordered it for us and had it delivered in less than two weeks!

My husband and I had a good experience when we purchased our recent couch set at Ashley. Our salesperson was Dana and she was very helpful. She made her presence known when we walked in and left us alone until we sought her back out. She was quick to answer all of our questions and made the purchase process smooth. 5 stars for her!! The guys who set up on delivery did not put the feet on the ottoman right. When we went to move the ottoman one of the feet fell off. After reading my review Ashley reached out and had someone at my house within 5 days fixing the issue. I changed my 4 stars to 5 stars!

Lindsay was a great help assisting with my purchase and assisting with my design needs. I definitely recommend her and will be asking for her assistance with my future purchases. Thanks again!!

Ask for Lindsay!!! She was absolutely incredible. She did not push us at all. She didn't brother us while we looked, she gave us space, but made sure to check in. We actually purchased from them with most of our stuff because of her. She was honest and upfront about how long deals were lasting. We spoke to a man there and he wouldn’t tell us when the sale was ending, but Lindsay would! She is super sweet and I will definitely be going to her for all my future purchases!

Cathy did an excellent job helping me choose and complete my purchase. She was very informative of products & focused on my needs.

We visited a few furniture stores looking for a loveseat recliner. The only store that a salesperson greeted us and asked us if we needed help, was Ashley. Cathy directed us to the area we needed. She checked on us often. We found a set on clearance, but it was damaged. She found another one at the warehouse and was waiting for the manager to tell us a price. We left the store and 5 minutes later She called and gave us an updated price. We came back and made the purchase. Cathy was friendly and we appreciated her sales style of not being pushy and leaving us to make choices without pressure.

Ordered a bed and mattress and paid to have it delivered. However they were missing bolts and couldn’t complete it. I was disappointed that nobody from Ashly reached out to us nor did they try to send out a technician with the parts. They mailed them which took two weeks to arrive. By this time my fiancé was just ready to have it built so I decided to start putting it together myself. By the time I finished something seemed off. After some investigating I discovered they had delivered a twin side piece instead of a king. It took two more weeks to get someone out to fix it. Thanks to Cathy in Johnson city we were able to receive some compensation however we had to initiate that too. It’s really unexceptionable. A company should immediately take responsibility for mishaps and bend over backwards to help costumers they had wronged. Had Ashley immediately reached out and made an effort to fix things ASAP this would be a much different review. I don’t plan to buy anything else from Ashley furniture.

We came in looking for a mattress after stopping by another local furniture store first. Cathy King greeted us as we walked in and we told her we were looking for a new mattress. Instead of showing us where the mattress department was and then leaving us like the other store did, she had us try out many different mattresses. She didn’t try rushing us on our decision and spent about an hour with us while we finally chose what was best for the both of us.

Tala was great help! We were very pleased with how simple and quick the process was. Will be back!

Great Furniture! Friendly staff!

Tala is such a great help!!!

Highly recommend Ms. Tala Pierce my sales lady!! Tala is very personable, polite, knows her furniture/bedding & most of all - cares about your wants & needs. In other words - “she’s all that AND a bag of chips! Thank you Tala, Chuck (Store Manager) & Rose (Finance)! I’LL BE BACK!!😇

I like that Tala introduced herself then let me walk around to see what I liked. She came and found me a few times in case I had questions. 💜

i love the selection of things on display. I was shown around by Tala Pierce and she was great very insightful and if she didn't know an answer she found it out, i would come by for my next purchase.

We had a great experience at Ashley Furniture. We are returning customers. They do a great job of providing excellent customer service and their salesman, Tom Powers, was very knowledgeable and helpful. He was persistent in helping us find a sideboard that was on sale that we had seen on line and were having a hard time locating. Also, they helped us find a delivery person since our sideboard was a close out sale item and we couldn’t pick it up. We highly recommend Ashley Furniture for all your furniture needs.

Decided not to purchase. A return fee of 20% on a three thought dollar couch is a bit much with a delivery fee of $500. Found the exact same for $800 less.

We came in to buy a new bed and we didn't even know what options were out there. Lindsay greeted us as we walked in and was so friendly. She showed us all the different options of mattresses and frames, and was very knowledgeable. We finally settled on a bed! We loved Lindsay! We'll definitely go back to Ashley and we will ask for Lindsay every time!

Update:: After finally picking out a couch that fits in our house we are told that we have to renegotiate our Leasing and that they have changed leasing companies and so now we have to wait to have the couch delivered. Mind you I did not cancel the order as I stated below. I'm honestly considering canceling it and I should have never even went and picked out a couch that will actually fit into our living room. We go in there to pay the remaining for our lease because now they're saying that we are $100 over what we were approved for and then they tell us that their systems are down and it is due to the fact that they're switching loan companies. They acted like they couldn't even tell us anything and that we'd have to come back on monday. I highly recommend going to Rent-A-Center or some other high-end furniture store. This is been a nightmare. We've given them several chances and it's been 4 months down the road and still have not gotten our furniture. They also say that they do deliveries for several other companies. So you're lucky if you even get it delivered once you get it that is the problem we were having initially. Now we're told that they don't even have her loan agreement and it's like what the heck were we even doing there when we went back to refinance the couch. These people need to get hold on it. Previous review:: After purchasing a couch for nearly $4000. We waited nearly a month. We still have not had it delivered and after paying all of that money plus additional to have it delivered and nothing has been done. We had somebody scheduled to come out and they came out an hour and a half early and then tried to tell me that they were coming back. I waited for several hours and got nothing. I called the store and they told me they were just so booked after we had done nothing but move all of our furniture out of the house. We have nowhere to sit and no furniture. I'm canceling the order and I want nothing to do with the store. Super unprofessional. They tell me that the deliveries are booked and that if somebody cancels we'll get a spot. I have nothing to do with it I'm canceling the order. I should have known better. My review below was based on the salesperson being super sweet and this has nothing to do with her. Initial review:: Meredith is absolutely hands-down the sweetest salesperson I've dealt with. We came in at closing but she stayed with our family an hour after closing and got us financed to purchase the coach. We really appreciate all of her assistance and patience with us. Highly recommend her!!

Tala is amazing & very professional! Recommend her fully !!

Tala was great! She helped us get things ordered and made sure to get us the exact pieces of the sectional we needed for our home. We were in and out in less than 30 minutes with a new piece of home décor which is crucial with our 15 month old.

Tala provided my wife and I with excellent service when we were in search for a new sofa at the Johnson City Ashley location!

We purchased two leather sofas at Ashley Johnson City.Tala was wonderful making the buying experience a pleasure!!! Be sure and ask for her when you visit!!

They have nice furniture and helpful sales people. It just took too long to get it delivered, so we went elsewhere. But, no complaints, really nice furniture!

Great cx service

My fiancé and I were able to get a great mattress with the help of Dana. Would highly recommend!!!

I spoke with Dana about buying a new dresser and she was absolutely amazing. I 100% recommend buying with Ashley furniture!

We had such a great experience with Dana at Ashley furniture in Johnson City, she was so friendly and accommodating. She went out of her way to answer all my crazy questions and helped me measure things before we made a purchase.. I loved working with her, she makes you feel like you have known her for years.. definitely ask for Dana if you happen to be in the JC store

Tala at Ashley is super kind and very helpful!! I would recommend this store, and specifically Talas help, to anyone!!

Tala is the best!! Super helpful 💖

I love Ashley furniture and the sales lady Tala was the sweetest young lady and so patient and helpful love my recliner she helped me pick highly suggest find her too help store has huge selection

Dana has been a great help in finding the mattress for my fiancé and I. We told her our budget, our expectations, and our situation and she got us the perfect fit. She gave us her cell phone number as well, allowing all of our questions to be answered before we purchased. She was also very truthful about specific mattresses and what may not work for us. Had a great experience here at Ashley with Dana.

Lindsay was so great to work with. Very friendly and accommodating. Moving from out of state, she made the whole process seamless and made sure my couch was delivered by the time I moved in. The couch was in great condition when I received it and the delivery was quick and easy too.

We pretty much knew what we wanted walking in, so an easy sale. Tala, however, made it fun, knew her stuff, and was a good sport with my husband's shenanigans. And the turtle shell has been a huge hit!

Dana at ashely furniture was great stayed late and helped me with my purchase

Everyone was friendly and very helpful.

I came in at 15 minutes till closing time. I had looked online and was pretty sure what I wanted. Theresa met me and was extremely helpful. She didn’t rush us and she showed me all my options. I now have what I’d been searching for. Very happy!

Tala provided excellent assistance! She was incredibly friendly and welcoming! Will be shopping with ashley again in the future.

Tala is amazing! I love her so much so sweet and very go with the flow! ♥️

I was in search of a nightstand and found just what I was looking for! Tala Pierce was super helpful and polite and made my first time shopping for furniture a breeze!

Tala Pierce is the absolute best, she goes over and beyond for her clients to make sure they get exactly what they are looking for! I will always go to her for my home furnishings needs!

Dana was excellent. She was patient and helpful and really seemed to care about our needs. She was also very kind and friendly. Great service!

I had an excellent experience with Dana. She was very informative, upfront, and had a great personality. She was unlike other sales professionals. She wasn’t pushy and really seemed to care about the customer and their decisions.

Lindsay helped me with my purchase, she was very friendly and knowledgeable. Great experience, will recommend to friends and family.

Lindsay helped me pick out a new mattress. She was very knowledgeable and kind and the mattress is terrific! Will be recommending this location and Lindsay to others!

Love Ashley furniture they have a amazing selection and the staff so nice I was helped by the sweetest young lady Tala she was very patient and helped me choose perfect recliner

I had a great experience at Ashley Furniture. I just recently moved and needed new bed sets. Cathy King is amazing and very knowledgeable on the items and prices. She was very nice and polite and took the time out to show different pieces in my price range.

I purchased a Purple Mattress from Ashley. Cathy took the time to show me several different mattresses and helped me choose the right one for me. She was great and I will recommend her and Ashley to everyone I know is looking for a mattress in the future.

Cathy is very helpful. We are out of state and she has been so responsive. We look forward to getting our furniture.

Fantastic staff, Lindsay went above and beyond!

Tala was amazing. She helped me find exactly what I was looking for!!! Wish we had more people like her in the world. She was caring and thoughtful

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My husband and I just bought our new bed from Ashley. They made it sooo easy with their mattress showroom. You can test drive all the mattresses they sell. They even have a machine to pin point you pressure points so you pick just the right mattress. Go see DANA at Ashley in Johnson City! 👍👍🇺🇸

Tom Powers was our Ashley sales representative when my husband and I we’re looking for beds for our guest bedrooms. He couldn’t have been friendlier yet professional. We will shop there again and be sure to ask for Tom!

Staff is very knowledgeable & friendly. Tala puts in the extra time and effort for her customers.

Tala was SO helpful!! She was very knowledgeable and kind. My experience at Ashley’s was extremely positive and Tala helped me find the perfect mattress!🤍

Dana was very helpful showing the items we were interested in. She was knowledgeable and very personable. We will definitely ask for her help in the future when shopping at Ashley Furniture.

Tala was extremely helpful in answering all of my questions and providing amazing and personalized assistance! I would recommend working with her for any of your furniture needs - big or small! She is a warm, friendly face who truly cares for her customers.

I always have the best experience at Ashley’s furniture! Tala was very helpful with finding the right pieces/furniture for our home! She seems to be very knowledgeable and detail oriented!

Tala Pierce is the best ever! she provides great customer service and never fails to make the experience great🤍

Tala was very helpful and informative!

Tala is a fantastic employee! She is very knowledgeable about the product Ashley carries and helped us pick out our furniture with ease. Everybody go see Tala!

Great service, Tala was so kind and incredibly helpful during my visit.

Tala has always went above and beyond every time I have been in the store! She has truly made the process such a breeze when buying furniture! I highly recommend the cute redhead to help you with your next purchase!

I had a terrific experience shopping with Lindsay. Folks, when I tell you this woman has sharpened her craft to the utmost degree. I am certain that I have just experienced Ashley furnitures best..definitely worth the 4 hour drive. Mattress is cool too.

Lindsay was amazing. I couldn’t have asked for a better experience.

I love my furniture I bought from Ashley. Lindsey was an awesome sales person. She provided optimal customer service and ensured I was completely satisfied every phase of the process from purchasing to delivery. I would highly recommend Ashley furniture of Johnson City.

Lindsey was an excellent salesperson. She was very patient and professional as we searched throughout the store for a couch, chair, end-tables, and carpet. We absolutely love our selections.

Dana was great. Helped us with furnishings for a new house we are building. Dana and the team at Ashley made everything so easy. Would recommend them for your furnishing needs.

Thanks Dana! She was so helpful in getting us the chair we came for, and then when we just had to have a sofa set we happened to see.

Great shopping experience at Ashley’s Home Furniture. Saleswoman was very professional, kind and polite, and not overpowering with sales tactics. The experience led to me buying some furniture and look forward to having it delivered.

We had a great experience, and will come to Ashley again the future. Dana excelled in every way of helping us find the couch we needed.

We bought almost a house full of furniture from Ashley’s at Johnson City. Dana is absolutely a great sales person, so helpful in every way helping us decide styles and colors. Will shop there’s again

Excellent customer service. Dana was extremely helpful and did not make us feel rushed.

Dana was very helpful and patient with me as I kept going back and forth between 2 sets I couldn't decide between. The employee's work Ashley's are always kind, patient and knowledgeable of their products.

I have enjoyed my shopping experience with Ashley Home Furniture in JC . Dana is absolutely wonderful to work with. She is so sweet and really cares about her customers needs. I will always be coming back to her for all of my furniture needs in the future.

Tala was wonderful to us. She helped us pick out the best mattress for our guest room. Our first guest absolutely loved the mattress! We will definitely be back to see Tala when we need furniture.

Tala was efficient, professional, and pleasant.

Tala was so helpful with helping us explore our options. She had a smile and a happy to help attitude the whole time!

Tala was so extremely helpful through the whole process of picking the perfect piece for my home, and she had a great attitude and knowledge of the furniture! I will definitely be coming back and requesting her!

Tala was knowledgeable, helpful, and all around delightful. We had a great experience. Give her a raise!

Tala was just so helpful during the whole process! She was just ready and willing to help with a great attitude!

today we headed for lunch afterwards we shopped around for a potential new mattress low and behold we weren’t expecting to actually purchase it today due to so many new versions out we needed more information, we got it at both places however we ended up at Ashley’s and our salesperson was Tala, beautiful you g lady who had so much mire to tell us, she really impressed me with what she knew about these mattresses. We weren’t pushed or ignored it was the best treatment and respect ever given to us during a purchase! Its safe to say she sold us our new mattress and accessories to go with it, thanks Tala for being who you are genuine and smart! Asking for Tala

I would like to thank Cathy for all her help and being so patient with me and helping fine my coffee table set she was amazing Thank you!!

Cathy was very helpful and answered all our questions.

The salesperson Cathy was very personable, not pushy at all, very helpful

This was the first time I ever went Ashley store. Tala was so helpful I bought 3 tables . I will be back. Thank you Tala

Great price on what bought and they are very friendly

The sales girl Tala was very helpful and nice

I had a great experience at this location! I wasn't being hounded by the employees and they were able to work with me to get me into the couch I wanted. The staff is incredibly friendly and I will definetley be returning to this location for future furniture needs.

My daughter and I was shopping for furniture for my new home. My daughter took me to Ashley’s in Johnson City, Tn. We had a wonderful experience. Cathy King was amazing. She answered all our questions and if she wasn’t sure she would go find the information we needed. She was polite and very patient with me and my indecisiveness. We couldn’t have been happier. I will definitely be shopping at Ashley in the future. And I also need to give a big shout out to Chuck too. Thank you all for going above and beyond to make this shopping experience so wonderful. Thanks again, Terry

Cathy was great she help us she walked us thru everything and she listened to what we wanted and was there just for us very friendly and answered all our questions I would recommend her to all my family and friends

Cathy helped us find the perfect coffee/side tables. Thanks Cathy!

We went shopping for our daughters apartment furniture at Ashley in Johnson City. The saleswoman “Miss Kathy” did an amazing job giving us options and availability information. We truly appreciate the help.

Cathy was so helpful when I was picking out new furniture. Excellent customer service!!

Cathy was the best salesperson I’ve ever had at Ashleys. I highly recommend her to anyone shopping in Johnson City. She’s honest, helpful, fun, knowledgeable and a very special person!

Picked up an awesome recliner for my dad who is having back problems great service

We purchased a mattress and base from Ashley Home Store. Our salesman, Tom Powers was the greatest. Gave us information on the products. Took plenty of time with us. No rushing. No pressure. We highly recommend Tom and Ashley Home. Store. Thank you Tom. Wiley and Gail

Right from the start, the staff was very welcoming. I had the pleasure of working with Tala and Dana, who I would highly recommend. One of the main things that I truly appreciated most was the freedom to browse without someone hovering over me while I looked for a bed & nightstand. Tala and Dana both were great while being very informative and not pushy. I shopped at my leisure but Tala & Dana were also quickly available with any questions I had. 2 Thumbs Up for these ladies!!! 👍👍

Cathy did an amazing job and was extremely helpful…. Sadly all most all the items I wanted that would fit best were out of stock and would have to wait half a month to get after purchase. Most items that seemed like no one would really want were the ones in stock. Luckily I found one with Cathy’s help that will still take a while to get in but I think will be a great fit. Thank you Cathy!!

After looking for over a year for the sectional that I wanted I finally found it Cathy had excellent customer service her knowledge on everything was awesome. She was eager to answer any questions I had. Once I decided to purchase she was very prompt in getting all paperwork ready .

This was an exceptional experience. I bought a new desk for my office and the purchase was seemless. The particular model I selected was in stock and Ashley Furniture was able to schedule to have my new desk assembled and placed in my home office in a reasonable amount of time. The delivery workers were careful in assembling the product--as not to scratch or damage it--and placed the desk precisely where I needed it. They were in and out of the house in no time.

Shaun Hale was my salesman and was very kind and generous. Great experience with purchasing furniture in store for the first time.

Cathy was wonderful to work with! She made the process so easy!

Cathy was wonderful to work with! She made the process simple and easy! We love Ashley furniture!

Dana was great to work with and had us taken care of in a short amount of time.

Guys, Tom made our first time purchasing new furniture a fantastic and memorable experience. Not only was Tom friendly and helpful, he also sent a thank you card in the mail after the fact. Who does that these days?? Go to Ashley, ask for Tom. Thank you, Tom! We’ll be back to see you again soon!

Cathy was very helpful and polite

Cathy King went above and beyond to help me and give me the best price. Very friendly and fast service. I would recommend this store highly.

Cathy the salesperson was excellent! She went above and beyond to help us pick out the perfect sectional for our new home.

Cathy was very pleasant and helpful

Cathy did a great job helping us decide on a mattress for a Great Grandson. He loves his big boy bed!! Wouldn't hesitate to come and buy again when something is needed.

We went in to look at power recliner / lift chair. Cathy was very helpful and we found exactly what we were looking for.

Cathy King did a great job on helping us locate the exact living room furniture that we were looking for! She was excellent in explaining the functionality and the couch was even on sale! Definitely a great experience for us and looking forward to the delivery of our furniture! Thanks again Cathy for your expertise and help!

Just purchased a bunch of new furniture from Ashley’s and Dana was great! She was friendly, never pushy and super informative. She made the whole buying process easier and was on of the reasons we chose Ashley. Can’t wait to get the furniture delivered!

Cathy was so attentive and a wonderful host here at Ashley’s. She was so helpful and got me exactly what I was needing to make my room a little extra special.

Tom powers really took care of us! Shopping for furniture can be stressful. Especially when you got pets in mind. But, he made it super easy with his recommendations. We'll definitely be back!

We had a credit with Ashley Furniture and were in the store on two occasions to choose a piece of furniture. Cathy King and Theresa Pack assisted us. They allowed us to look around on our own with no pressure, answered any questions we had, and spent time and effort settling the financial details of our purchase. We appreciate their kind and patient service.

Everyone was very nice and knowledgeable. They matched the promos for a mattress and accessories so I didn’t have to order them online after I tested one out. Ms Pierce was great to work with at the Marketplace Blvd location.

Cathy King was great and we will definitely use her again.

My experience at Ashley Johnson City was awesome! Shawn Hale took care of me. Graciously showed me my bed frame options and then matched me with a king mattress that was perfect!! It was quick, easy, no pushy feeling, etc. I loved the experience. Thank you Shawn. You can be my personal shopper!

Great shopping experience. Dana was awesome!

Cathy King was amazing! She made our shopping experience the best it could have been. Highly recommend working with Cathy!

Cathy King at the Johnson City Ashley is AWESOME !!!

We had a good experience at Ashley furniture in Johnson City. Cathy stayed with us until we worked out our measurements and made our choices. A+…

Cathy was so helpful and knew exactly what we were looking for. Will definitely shop at Ashley again.

My husband and I had a great experience at Ashley Furniture store in Johnson City, Tennessee. Shawn Hale helped us get the exact chair we needed for an upcoming knee surgery my husband is having. Mr. Hale took his time with us and was very professional. We never felt rushed as we tried each chair, getting the right fit and just the right leg raise for post op recovery.

Cathy was great in helping me get a replacement for a headboard I bought at another store. Thanks!

Dana was great to work with! She was knowledgeable of the products, listened to what I was looking for and provided great recommendations!

Dana was wonderful and very helpful!

Dana was an incredibly big help in our furniture buying process. She helped us over the phone and in store. We could not have had a smoother shopping experience. We will ask for her every time we visit in the future.

The staff at the store is excellent. The staff at the warehouse will be putting Ashley Funiture out of business. I have been waiting for 3 weeks for my bed frame and a sofa. Still haven't received it yet! I was notified last week that the truck from the warehouse will be here on the 2nd of June. I called the warehouse to see what time I could expect the delivery. I was informed they don't deliver in my area on Friday's. So I now have to wait another week. If you buy from an Ashley Funiture store! And your item comes from a warehouse! Good luck trying to get it. If I known it would take a month to deliver the stuff. I would have gone somewhere else. I never saw so much monkeying around than the Ashley Warehouse. Big waste of time and money.

A low pressure and hassle free buying experience. Our sales lady, Cathy, provided exceptionally personable and professional service. Highly recommend!

Cathy was great, she was very professional, not pushy, listened to what I was asking for. Cathy help me look out for husband. He's a disabled and diabetic. She was just great.

We found the perfect sofa and the saleswoman, Cathy, who helped us was wonderful. Extremely helpful and overall an easy shopping experience.

Great mattress shopping experience. Cathy was very helpful over 2 days of us deciding and her working to find what fit our needs and budget.

Tala Pierce is the one to see! Super sweet and told me everything I needed to know, especially with my health issues!

My wife and i visited Ashely Furniture in Johnson City today and were greeted by Meredith. She was professional and patient with our endless questions and "discussions" 🤓. When we need furniture again we will go to Ashely in JC and make our purchases with Meredith again. Thank you for an excellent shopping and buying experiemce!

Great experience

I came in for something I saw online but Dana showed me some other options. She was very informative and provided great service. I fell in love with something more expensive after seeing the products in person. It was a big decision and she gave me space to think on my own. No one likes a pushy sales person!! I’m super happy with my decision, I love my purple bed set. She told me after sleeping on it I’d thank her. So here goes… you were right, what a difference! Thank you Dana!! Go ask for her, she will take great care of you!

Great experience with Cathy! We found the sectional we were looking for at a clearance price, and she made the process easy snd fun.

Nice store with very friendly staff.

I had a great experience thanks to Cathy King. Great service!

Customer service at Ashley was amazing. Cathy helped us pick out bed furniture and mattress. And has been there to help when we needed her with questions. We really appreciate all your help, Cathy.

Missing the feet off the ottoman that we had to pick up at a warehouse. But otherwise friendly and helpful staff.

Excellent experience! My sales associate Ashley was extremely knowledgeable. She help me and made my purchase very easy!

Dana was welcoming and made my purchase easy.

Dana has helped me many times in buying furniture. This is the second or third set we’ve bought with her help. We like Ashley Furniture and have always been happy with their product from purchase to delivery.

My husband and I recently went to Ashley’s to look for a new mattress. We had a great lady named Cathy that helped us. She was very friendly and went above and beyond to help us find the right fit. We are very pleased with our purchase. I highly recommend that you ask for Cathy when shopping at Ashley’s.

We always wait for Dana she has been with us since we first bought from this store. She gives great customer service. Always available. Thank you Dana!

Dana Moore was extremely helpful in helping us purchase a bed for my grandson. She always greets us with a smile and has great suggestions on furniture. When we need furniture this is the first place we go.

Love this store! Beautiful furniture and wonderful customer service! Dana was the biggest help 😁

Cathy was fantastic at helping us find what we were looking for . Fast ,friendly service thanks again.

Cathy at Ashley sold me my Caretti Sofa and loveseat. She went out of her to show me the dimensions of similar couches that i was interested in. I highly recommend going to Ashley in JC for all furniture needs and it’s a plus if you see Cathy!

I was very impressed with Cathy King's knowledge of Ashley Store merchandise as well as her professionalism in assisting me as a client. She was able to address all of my questions concerning my purchase.

Cathy was very personable and patient. There was nothing negative about our experience everything was good.

Happy to have found just what I was looking for; STUNNED that I have to assemble the furniture myself as though I'd purchased it from a cheap furniture closeout or warehouse store. Oh, wait... They should tell you that you're not getting what you pick out on the showroom floor, at least. WILL NOT be back. EVER.

Awesome location with beautiful furniture and great prices. Highly recommend!

We were shopping for a mattress. Cathy was delightful. She was knowledgeable, friendly and perfectly respectful of giving us space to decide on a mattress, without being overbearing and pushy. We had a great, and quick experience at Ashley for our bedding. Thanks!!

The store was ok,wasn't pressured. That was nice. But the delivery was great. Ashley I a good place to to shop

Cathy was amazing and patient during our decision making process. Can't wait to get our products.

Cathy was awesome helping else with furniture for my grand daughters room. She helped us locate the pieces, secure the best payment option and arrange delivery within our schedule. We still have a couple of pieces to purchase and we would not shop any where else or with anyone else. Cathy and Ashley Furniture in Johnson City is our go to place. Thank you so much Cathy. Our family is very pleased !!

Cathy was very helpful to our needs and patiently walked us around the store to find a piece of furniture we were looking for. Thank you Cathy.

I enjoyed shopping at Ashley's today. Cathy King was so helpful, I told her what I wanted, she didn't try and talk me into buying something else and that means a lot to me! I will ask for her the next time I'm there. Then when the mattress arrived at my house it was totally different than what I wanted! I don't know what she was thinking, but it has drove me away from being an Ashley's customer!

I had a wonderful experience this time at Ashley. I love Ashley furniture, so I went in to look at a couch I found online. I got Cathy King to help me and she was great! She answered all of my questions, went above and beyond to make sure I understood everything, and walked all over the store with me until I made up my mind.

Cindy in Johnson City was great at helping us choose our sofa! She gave us all the information on warranty and delivery. I’ll be back next time. Thank you so much!🤗

Cathy was the best saleswoman. She knew her store and her furniture. I told her exactly what we needed and she took me to the right piece of furniture!

Cathy was great at helping us with information on the warranty and delivery details for our new sofa! I Will be going there next time.

Cathy was wonderful! Very helpful and sweet!

Went to look for a platform bed and the girl was extremely rude, felt like she wasn't interested in making a sell to 2 old people! If I could give them a 0 I would have. Never going back.

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Half of our furniture arrived with stains or what appears to be glue on chair fabric. A screw was protruding through one of our table tops. The delivery people smelled so bad that I couldn't get the smell out of our home for days. We called in to return several items, some of which the salesperson wanted to be argumentative over. He intentionally stayed quiet while I was in the store ordering the table and chairs based on the 10 chair display setup that they had in store, knowing full well that the 10 chairs didn't fit in the table correctly. They had them placed in such a way that it would not be noticeable in the store. However, when I stated that I would like to return 2 of the chairs as they did not fit properly in the table, he said "well that table isn't made for 10 chairs", although he had no problem selling them to me. Now, in order to return them and several other items after spending 14k on furniture they're charging a 25% restocking fee, which stinks, but it is what it is...getting them to follow up and pick up their junk has been an absolute nightmare! "It's a process" is what I've been told for days now. BUYER BEWARE!!! God forbid something doesn't fit or look good in your home, you will lose 25% returning it (If you can get them to take the return at all), though they'll gladly exchange it for some other low quality options.

Cathy was great!

If you want to get good furniture you should go to Ashley’s home store and they treat you very well like Cathy which is one of the best worker I ever meet. If you want good furniture ask Cathy and she is going to help you very well.

I will never do business or recommend this business to anyone. The sales people are friendly, don’t get me wrong but the pressure to buy is ridiculous. I regret so much not walking out when I had the chance but I felt obligated to purchase after being approved for the financing. I have waited 2 months for the set to come in, and the delivery people couldn’t fit it through my front door. I’ve been told a 15% restock fee is required to cancel the order, there is no empathy from anyone, including “customer care”. I’ve rescheduled delivery and will make it work since I’m clearly locked into this disaster but I will never step foot back in an Ashley store for anything. To update: they FINALLY sent delivery people with common sense and got the furniture through the door. My main issue is being told that I would be forced to pay a restock fee when it isn’t my fault they didn’t try hard enough to get it in. I already have a sectional in the house, if that will fit and a king size bed anything will. I was told “the paperwork you signed states a restock fee is required” but that was in terms of PREFERENCE meaning if I got the set and disliked it after it was in my house. It was all about money to the store and nothing was offered in terms of making it right for the stress or headache it caused.

Tala is absolutely fabulous- this was my first major furniture purchase and I KNOW I’ll be back. From explaining the products, price, and processes everything was fantastic and I found a collection I know I will love for a lifetime. I cannot recommend her and Ashley enough.

Three sales people. Said I could look around by myself. I was the only customer. No help. Won't go back.

Tala, the employee that assisted me was very attentive and was willing to assist with delivering the pieces of artwork I selected that would not fit in my car. Additionally the artwork itself did include some great pieces for home decor.

Cathy was amazing! If anyone needs furniture go to Ashley's and ask for her. Great job

This is our 3rd mattress with Ashley. Cathy is absolutely wonderful! We have more furniture plans for our future and will definitely be going back to fulfill our orders! Highly recommend Ashley's Furniture in JC. Go see Cathy!

Ashley's is a great store and has plenty of selections. What makes us keep going back is the friendly customer service of Cathy King! If you go, definitely ask for her and she will do everything she can to make sure you leave happy!

Excellent service and informative style! Cathy King provided my wife and I Excellent service at Ashley Home in Johnson City. Highly recommend her to assist with your home furnishing needs!

Theresa was very friendly and extremely helpful.

We just bought a purple mattress and love it so far! Cathy was amazing to work with. She let us take our time and was sure to answer any question we had. I definitely recommend asking for her!!

Great place to shop friendly staff.

Theresa was great to work with on our purchase! Would highly recommend her and Ashley furniture of Johnson City.

Teresa was awesome! There is such a huge selection of items in the store-she took us around, focusing on our needs and wants, which helped us decide on the 4 items that we were looking for

Teresa was amazing!!! Not only was she knowledgeable and helpful with our decision to buy a new mattress but she stayed late to make sure we were happy with our decision!!!

Cathy was very helpful and great to work with. Having narrow doorways in my hope she was helpful with measurements and suggestions.

Very pleased with Cathy’s help and our buying experience at Ashley.

Johnson city, Tn store! Run run run! I’ve had a sofa bed since June. First of all, wouldn’t fold out. Then technician came and put new frame in! Then it’s worse. Couldn’t get out to even get mattress in. Therefore a couch sitting there with mattress lying on top of it. Ok, going to order me a new one. Finally checked last thur. Yes was in and had Bn there since November 22! Not notified. Lady at warehouse in west va not nice. Then had to call grey warehouse. She was rude. Said had to call and arrange pymt to bring back defective couch, and pick up new one. Yes we did pick up original couch! Why should we have to pay to return their defective couch? She said that was the chance we took by picking up! I have to say people in store have Bn nice. Warehouse, no. Now I’m waiting on a call from manager at store from yesterday! I guarantee my word of mouth will cost u more than delivery fee. I also bought a sectional there at same time. It already has a small tear. Makes me think poor quality, even worse customer service. I will never purchase anything from this store again ! For now, u may find this couch with mattress sitting on curbside! Would never recommend!

I currently own a twelve year old Ashley chair in great condition, and also a thirteen year old Ashley Darcy sofa! This sofa will be replaced with another Darcy sofa in a different color, because the quality is that good and so is price! Although the Darcy sofa seems to be something people continue to purchase, I noticed that they have many beautiful new styles to choose from in different price ranges! I purchased my new sofa with the help of Tala! She showed me the sofa once, then I decided to come back and buy it. She went above and beyond to explain things, and to make sure I could get my new sofa, even taking $50 off the 'in store' price to match the online price, because that's what I thought it cost. I highly recommend Ashley Furniture and Tala Pierce as your sales representative.

Tala Pierce helped me today as I look for a coffee table. She even went as far as to pull over an end table to a coffee table. I was looking for. Over and above! And a very pleasant person.

Cathy King was great at helping me find what I needed. Would highly recommend her and Ashley furniture.

Excellent customer service.

Looking for living room furniture isn’t always easy but the staff at JC Ashley are wonderful!! Theresa Pack went above and beyond to assist me and I truly appreciated her knowledge and patience!!

We had a great experience at Ashley. Very thankful for Theresa who helped us find the perfect couch and recliner! Definitely recommend!!

Awesome in store experience ! Cathy is awesome. Go see Cathy she will take care of you!

Cathy was great and very good at what she did

My buying experience at Ashley Furniture was one of the easiest I have had in a long time. Theresa was very helpful in finding the bedroom suite that would best meet my needs!

We had a fantastic experience at Ashley Johnson City. We walked in without high hopes in finding what we needed (bookshelves/library) after going to five other places. Lindsay greeted us and steered us toward a few items in the store but they didn’t meet our needs. She then helped us look through the online catalog where we found just what we wanted. I wasn’t sure about purchasing since I couldn’t see the wood finish in person. Lindsay went out of her way to find a similar piece of furniture with the same finish made by the same manufacturer so I could see what it would look like. We ordered the pieces and absolutely love our choices!!

Our recent experience with Lindsay at Ashley Furniture was remarkable. We walked in to the perfect sofa at an amazing price. Lindsay was perched next to it as if it were all just meant to be. We received amazing customer service, a beautiful product, & better financing than we ever expected. I am very pleased with my purchase.

Great customer service. Lindsay was very friendly and knowledgeable. I would recommend her to help you.

Lindsay was great! She got me a good deal in the store and kept me updated on when it was coming to the warehouse. I am excited to pick up my furniture tomorrow.

Had a wonderful experience working with Lindsey at Ashley Furniture. She went out of her way to make sure that I received my furniture quickly. Thank you very much for all your help.

I purchased a new mattress set from here recently and had a couple issues. My sales associate Lindsay was more than helpful and got my issues resolved completely. Very happy customer, thank you Lindsay!

Cathy was awesome. Greeted us upon entering the store and checked on us as we browsed, no pressure. After we got home and measured, I called Cathy and she place the order over the phone. I researched this piece on the Ashley website and when it said 5-6 week delivery, I was ok with it, but then Cathy said it is in stock here and I could get it very soon, we were ecstatic. Cathy will always be our go to for future furniture needs Thank you Cathy for being a great person and awesome, no-pressure saleswoman

Cathy King is the best. She cares about customer and follows through.

Ashley was beautiful decorated and great customer service. Cathy was a great help. She was knowledgeable on the furniture but gave me time to shop and answered all my questions. Thank you

Staff was helpful but prices too high.

Cathy was amazing.. very helpful and kind!! If your in the market for new furniture go see her

Pretty helpful people, although wires can get crossed easily (one person tell you one thing over the phone, the next person in store says I have no idea who would’ve told you that). However, I was able to get some really good deals on a recliner for my son and a mattress for my daughter. And the warehouse folks in Gray, TN stayed over closing time by over an hour to help get me my purchases that same day instead of having to wait for delivery or the next day. I was pleased. Will buy from again.

I have to say, our buying experience at Ashley Furniture w/Lindsay was one of the most pleasant we've had in a very long time. She was so very helpful in providing all the information we needed, with absolutely no pressure or that obligatory stress that tends to happen on many sales floors. Always nearby and available when we had questions or concerns, but gave us the space and ease of taking our time with our browsing and eventual selection. Thank You Lindsay!! After we get settled with our new Sofa set and Dining table set, we'll be back to see you in our search for a nice Coffee table to finish off the essentials. See you then! -Dana & Stephanie

Cathy was very knowledgeable and extremely helpful. Customer service was top notch.

Cathy did a great job of helping me find a great couch! I looked over and over and finally find the right one! She was so accommodating and knowledgeable!!! Thanks Cathy!!!!

We bought a large sectional in store in mid September and were told to expect delivery in 6 weeks. 6 weeks came and went and we didn't hear anything, so we started calling. Finally, I receive a call saying it is coming on Saturday. We remove our entire living room set the night before. On Saturday, we don't hear anything. The store says they don't handle that and we need to call a different number where we are told it won't be delivered until December 10th. After arguing with a non-empathetic rep, she says some of the items will be delivered next Saturday. Now, here we are an empty living room just hoping that we actually receive our purchase and have something for our families to sit on come the Thanksgiving holiday. Would never buy here again.

Just bought from Ashley again and I love their selection. Cathy helped us with EVERYTHING and got us everything we needed and more!! Very knowledgeable and helpful, We will continue to purchase Here!!!

Purchasing new home so needed new dining room set. When to look at some ideas found something we both liked Cathy the sales team member helped us out along the way. Was very nice and consider and definitely not pushing which I really appreciate. We later found same items online at a better price and Cathy worked with mgmt to get the best deal for us and even through in something extra my wife was interested in purchasing.

Those at the store were polite and helpful.

A wonderful selection in an inviting environment. Cathy was especially helpful in being there to give us information when we needed it and giving us room to look and discuss when we needed time to ourselves. A satisfying and rewarding shopping experience!

Lindsay was fantastic dealing with my husband and I. We went to Ashley furniture just to look and ended up buying a leather living room suite.

Lindsay was excellent. She stayed late on two occasions to help us and was patient with us as we made our selections. She was knowledgeable and friendly and we will ask for her to help us again with our future purchases. Thank you, Lindsay!

I was immediately greeted at the door by Lindsay, she let me know of multiple promotions that the store was running, and offered her assistance. She answered every question that I had, was very knowledgeable. I’ll definitely shop here again and actively look for Lindsay.

Do not buy anything in this store, dont say i didnt warn you! Theres not enuf room on here for me to spill my guts. Edit one year later, 2 years old total. And i bought the warranty that they said covered anything so hope you all see this.

I ordered an expensive couches, it took over a month to deliver and they brought me 2 left sided pieces that do not fit together. So now waiting again longer for the correct furniture that I ordered. Along with that I ordered one end table of which they told me a month later that it won't be ready for 2 more months. Unbelievable. I didn't expect this from this company. I will go somewhere else next time.

Thank you Ashley of Johnson City. Chuck was very helpful and stood behind their product. We had a issue with our couch and can now say that I feel confident purchasing from them.

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Very helpful, and amazing customer service.

This is my full experience with Ashleys and it was terrible. Over a month ago we decided to go to the Johnson city store and purchase all our new furniture for our home. We spent a lot of money with them and they gave us the run around with every piece of furniture we got. They said our items would be in and they never came, they ordered the wrong size bed, didn't send shelves with a cabinet, gave us the wrong lamps, gave us a table off the floor that has been used, they over charged us for items, they refused to make the situations any better. Management is terrible there they have no idea what they are doing or selling. At one point one of the workers voiced to us that they were terrified of one of the other employees that work at the register. The lady was hateful as could be clearly unhappy to be there. I will never go back to Ashleys it was a nightmare to say the least. This is an honest review and if your thinking of going to Ashleys please save yourself the frustration and go somewhere else. This is the short version of what all we had to endure. I wouldn't recommend this establishment to anyone.

I will never buy from Ashley furniture again! Last Feb/March 2021 we bought a chair and sofa set. It wasn’t delivered until late Summer/early Fall (this wasn’t Ashley’s fault but they provided 0 updates). We have had our furniture set for only a year and already the couch has to be completely replaced due to the support beam breaking. Our chair is currently being worked on for the same issue (and we barely use the chair). For the price we paid, I expected this furniture to last much longer. The Customer Care warranty (for our couch) people didn’t show up the first time they came to look at our couch, and the 2nd time, the guy basically ripped the board out and told me it wasn’t fixable. It took awhile to get the chair fix (store warranty) set up, but we did. This, overall, has been a very disappointing experience.

The staff at Ashleys are only interested in making a sale, they don't want to stand behind their return policy and keep refusing to fix the bill that they messed up. Save yourself time and go somewhere else.

Spent hours in this store recently selecting two products. Had to wait over two weeks for delivery as these items have long lead times. On delivery, one of the two items was ordered incorrectly despite all the time we invested ensuring proper product selection. Such a simple and avoidable problem. Will avoid this store in the future. After over two hours invested, getting a 50% success rate on just two items ordered makes you want to take your business elsewhere. Process and quality control issues clearly exist at this location.

I ordered a sectional online.3000$. Delivery people never called. I got an email saying what date I would get it. Then after waiting 2 weeks they call the day I take my old couch out because it’s the day before they are supposed to come and they call saying it will be 2 more weeks. Do not purchase here if you want to have it delivered to you. They don’t even answer questions for your delivery. They send you to 4 different numbers that no one helps you on. After all this happened Cathy at the Johnson city store contacted me and I was able to pick up the couch atleast. If you do buy from Ashley I prefer the in store method as online was a pure headache.

DO NOT SHOP HERE, THEY DON’T HONOR THEIR WARRANTY… Purchased a Headboard, Bed-Frame combination along with a Dresser and night stand in Sept. Two nights ago the Bed Frame broke while I was sleep scared me to death, I call and there is no form of customer service. Spoke with someone at the store and she wasn’t able to get a hold of anyone at the Customer Service Department either. So I have a new broken bed frame and insurance on it that I cannot use.

Great service. Friendly staff!

People were nice and a very big selection but some stuff has made overseas, And as much as they had nothing fit

Very nice sales people. Helpful but a little overpriced. Did not find anything this time.

All the furniture is in "trending" boring colors...too bad. Customer service is beyond good...very friendly staff.

Cathy King in Johnson City did a great job showing us the different options and answering all of our questions. She was polite and professional. I would recommend her to any of my friends looking for new furniture.

I had a very nice experience with Ashley furniture. Katie was my sales rep and even though I stopped by a 1/2 hour before closing she never made me feel rushed. S took the time to show me what I was looking for and helping me make the right decision!

Cathy was attentive but not pushy @ all. We looked around and found what we wanted. Cathy answered all our questions and was very helpful. The payment process was very quick and Rebecca was quick and pleasant as well. Cathy explained the delivery process and contract completely. We had a great experience @ Ashley.

I had a great experience with Cathy, she was very nice , informative and was so nice . Ashley should be happy that they habe such a great employee. She helped us and was very patient with us , from start to finish.

Great service and great product selection. Cathy was helpful without hovering! Made all the difference for us!

Worst customer service ever and delivery. We purchased a dining set and it has been 1 YEAR and we haven’t received our chairs. We received out table but that was only because we kept calling and calling and asking when they would ship it until they agreed to ship it before the chairs arrived. That was august last year after 4 months of our purchase. And the people at the store couldn’t care less. They say they will call for updates and nothing (ever) our “salesperson” Cathy has never called us for an update or anything. It’s just so confusing because when I would get in touch with her (after me calling of course) she would go on with their scripted message that they or she does care and she values our business and I’m like?? What?? Anyway, we haven’t received our chairs after a year of waiting and they still don’t know and they don’t call us or anything. It’s ridiculous. We also purchased a couch which is beautiful and I love it but they also delivered it 4 months later with the table. I also remember posting a review here like 6 months ago so other people see this before purchasing their and I don’t see it anymore. I wonder what happened to it.

Very pleasant to work with and very helpful!

Cathy was amazing she was able to answer all of our questions was super helpful all the way around Im satisfied 100%

Kathy was awesome!! Will definitely be back!!

We were greeted by a very friendly and helpful salesperson. She went out of her way to make sure that we were satisfied with our many purchases and gave us ideas when we weren't sure what we wanted. We couldn't have been more pleased.

Cathy was the best sales person we’ve ever had hands down.

I had a fantastic experience shopping at Ashley furniture store today! The selection was fantastic and my sales rep, Cathy King, was very helpful and had great advice. The entire visit was very comfortable and professional. I was also able to take advantage of several financial incentives which dropped my cost significantly. Thanks Ashley for a great experience

Cathy provided great and friendly service! We found exactly what we wanted!

Cathy at Ashley was amazing! Ask for her! Not pushy at all very helpful!

My wife and I had an amazing experience buying our new bedroom suit! We went in hesitant about making our first big furniture purchase, but our saleswoman Cathy helped us through every step. From getting us great prices on the bedroom suit, to taking us through mattresses to help us figure out what style we liked best. I highly recommend purchasing your next furniture need here!

Cathy was a huge help when we purchased our new bedroom set from Ashley! She definitely made it a simple and awesome experience!

We had the pleasure of working with Cathy at the Johnson City TN store. She was so helpful and great to work with. We just got our furniture yesterday all but one piece and it was ordered. So far we are loving our furniture. and no complaints from us at all. All the employees in the store was very friendly and that is very much appreciated this day in time. Thanks Ashley Furniture of Johnson City TN for a great experience and again thanks to Cathy for being so helpful and kind!!!

Cathy was wonderful to work with. She was very knowledgeable and helped us find exactly what we were looking for. We are very excited with the furniture we selected. The store had a large selection and Cathy took her time showing us all around.

(Translated by Google) It is a place where there are many offers of furniture beds and armchairs (Original) Es un lugar donde hay muchas ofertas de muebles camas y sillones

We had a fantastic experience at Ashley’s. We were buying a living room set and dining room and Shawn and the manager Chuck were very helpful. They were not pushy but considerate. Great place to buy. I’m definitely using them for all my household needs.

Meredith Zebracki was so very helpful! We explained to her exactly what we were looking for, and she led us to every single possible match. She was very friendly and knowledgeable. We are looking forward to receiving our new furniture!

We are new to the area, we met Shawn at Ashley JC. What a great experience. He spent time helping us find the right living room set, and dining set to fit our new home, and within our budget. We felt like he genuinely cared that we were happy with our purchase, not just wanting to make a sale. At Ashley, ask for Shawn!!!

Absolutely love our new living room, and Shawn is just the best! If you're even thinking about new furniture, go see him!!

We worked with Cathy who simply terrific and helped us find exactly what we were looking for! She even agreed to help us with some logistical issues by making sure we get our furniture item only after our house is completed so don't have to find a place to store it until that time, thanks Cathy!

Cathy at Ashley in Johnson City was very helpful and transparent about the sale. She provided all the info I needed and the transaction was smooth. Once the furniture arrived she send me a text promptly with a number to schedule local delivery. Flawless. Accept for the supply chain being all jacked up! But that was outside of her their control.

Cathy was excellent. Very friendly and helpful. Not pushy which meant a lot to me. She was great!!. Thanks!

If you go to the Ashley store in Johnson City, TN be sure to ask for Cathy. She was so helpful without being intrusive. Very knowledgeable and a great person to deal with!

Lindsay was so nice and very helpful! We’re very excited about our new beautiful dining room table and chairs that will be arriving soon!

We have bought most of our furniture here and for the most part completely satisfied

Cathy and Dana are awesome associates and super helpful and friendly. We just moved here and bought a couch here from Cathy and our daughter's bedroom set from Dana. Both experiences were wonderful and both associates answered all of our questions and were never pushy. I would definitely recommend this location!

Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated, I just withdraw my profit of $6,548 from my acct thanks a lot Mrs Sophia James fx I now have full trust on you now,, I started with $650 you can also give a try Mrs Sophia James fx is very real.. You can reach her now on email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

Vast variety on home furniture. We were shopping for a bedroom set. Cathy King was super friendly and helpful, she took great care of us! Thank you!

Nice place. Just didn't have what I wanted. Handicap accessible.

What a great experience we have had with this location over the last month! Our salesperson, Meredith was so kind to us, and super patient with our indecisiveness. She was also very knowledgeable about the items we were interested in, and she answered all of our questions and concerns. Thanks to Meredith, this location has 2 new lifelong customers.

The sales & service were amazing. Theresa met me at the door when I arrived & gave me the freedom to shop w/o pressuring me. The mgr even allowed us to bring a chair home to see if it would work with our table. The price was excellent. It took over 6 months for the chairs to arrive, but that was expected due to the Covid situation. Would highly recommend these folks.

They have given us the run around on why our furniture isn’t being delivered for about 2 weeks now. We ordered our furniture in store from them 6 months ago. They have our pieces (minus one) and we have requested split delivery several times. Every time we call to check the status, they can’t give us a straight answer as to why they aren’t delivering. I wanted a refund so I could go find something else, but they keep 25% of your order. That’s a lot of money to keep considering how expensive furniture is anymore. Because of how my fiancé and myself have been treated by this store, we will no longer shop here or recommend them. Go to Grand Home Furnishings for nicer service and to have your furniture delivered within a week instead of waiting 6 months.

Efficient service!

Tom was amazing!!

Friendly service and attentive people!

Theresa was the greatest help.she showed me different things that would work together an was not pushy.love to shop there now

Theresa was my sales representative. She was so easy to work with, very helpful, and not pushing a sale just helped me get exactly what I wanted.

The sales person, Theresa, was a great help in finding exactly what we were looking for. The furniture and mattresses were the style and quality we were looking for. The only negative comment relates to the delay between purchase and delivery.

Rude lazy employees.

We just had an amazing buying experience with Tom Powers and Lindsay Crawford..They listened to our needs and helped us purchase our new living room. I highly recommend this store in these two sales people

all the people are very helpful

Bought a leather living room couch for $1500 plus tax and a bed mattress for $4000 . First off the couch we looked at in the store seemed to be leather and the one we recieved from their warehouse is definitely not leather and very cheap made and the mattress we picked out in the store was very nice but the one we recieved from the warehouse was definitely seconds. It had little holes and tears in it. We did not get satisfaction when we called about it so needless to say we're stuck with both. Will never set foot back in their stores. Beware people. Make sure you get what you pay for.

Great employees. Good prices and selection of furniture.

Placed order over phone with Candace. She was very helpful and quick to respond. Would definitely recommend!

Decent variety but to expensive, i would recommend furniture row, as far as price. Quality seems to be equal.

Wonderful shopping experience, was assisted by Rob who went above and beyond to assist with an educated purchase of a mattress. Thanks, Rob!

Very good service! Tom is awesome!

Katie was fabulous in helping me while in your store!

Honestly, I am so happy with my purchase from Ashley. Their service is great especially the service offered by Lindsay. She really helped me with everything.

Very friendly staff

Dana took great care of us and we found exactly what we needed!

This store is awesome. Great sales people.

Katie provided us great guest service today. She was great to interact with.

Was a fantastic experience shopping and buying from Ashley. The employee’s are so warm and friendly. Did I mention they are pet friendly? Wouldn’t shop anywhere else for furniture.

We've purchased from Ashley a couple of times in the past 2.5 years, since purchasing a new home. We most recently were looking to purchase a new bedroom suite for our master bedroom. Theresa was very helpful with pricing and availability information and patient with us while we tried to decide which suite we wanted. She even helped look for my phone when I laid it down and couldn't find it! We love our new furniture & Theresa was awesome!!

Always friendly and helpful when I shop there

Tala helped me find the best deal and was an amazing person to help me!! Such a great young lady!

Katie was so helpful today. I will be back!

Our family enjoyed our time at Ashley Furniture so much. We were all so well taken care of. Dana was helpful and extremely knowledgable. She helped us put two different pieces together and really made us feel great about our purchase. By the end of the night I felt like she was one of my close friends. We hope to come back soon to buy our bedroom suite and I will definitely be coming to this store and asking for Dana. She was the best we’ve ever had. I can’t wait to get our new furniture!!!

I never went into the store but hv ordered before. The sales individual named Tom took my call, he handled my order and made sure everything was correct. Could not have been happier.

Excellent sales and service! Salesperson greeted me immediately and provided guidance on the different brands! He was very patient and helpful as I tested out numerous sofas. Kept me informed throughout the process! Would highly recommend Ashley Furniture for selection, quality, and price! My salesperson was Tom Powers and both times I have purchased at Ashley he has been extremely professional, knowledgeable, and polite!

Thank you Katie for showing my husband and I new recliners . We are interested in the ones with the cell phone chargers that you sowed us. Again Katie was great at showing us just what we wanted .

We had great service! Lindsay was the associate who helped us choose a bed, a couch, a recliner, and dining room chairs. We appreciated her knowledgable assistance, as well as her professional and friendly attitude. She didn’t try to rush us, or attempt to sell us the most expensive pieces there. Instead she listened to us describe what we were looking for, and then did her best to help us find it. She offered honest opinions, and made the selection a lot easier. Afterwards, Lindsay checked in with us several times via text messages, to make sure we were on track for the earliest possible delivery. Since we were moving here from out of state, this was so helpful! We also had very professional, fast service from our delivery guys! Basically, Ashley HomeStore has hired some top-notch people who all deserve a raise. 😊

Lindsay was a huge help in finding me the perfect sofa for my condo! She thought outside the box to get just the right thing for me, and I am very excited to have my new sofa. If you need a helpful and caring salesperson, Lindsay is the person for you!

Overpaid by $80.00 for a mattress that I could have bought from Ashley online and would have received free shipping. Not a good way to do business in my opinion. Will not be a repeat customer.

Rob does a fine job he is great

Rob at Ashley Homestore in Johnson City Tn provided us wonderful service in finding recliners. Highly recommend visits to this store.

I would never recommend anyone to this company! Ordered a loveseat and sofa in april was told it would be delivered june 8th then the date changed to june the 18th(tomorrow) called just to confirm and now being told November. Have already paid for the furniture. Now have to wait for the refund.Its one thing to be delayed but to not inform the customer of such a lengthy delay is another thing. I do not even want to discuss the customer service that i received. Monotone and non chalant and this was that of a supervisor. I could have ordered furniture elsewhere had i been given the proper updates.

Cathy was extremely helpful and courteous to me as I was picking out a reclining couch. She carefully researched the product I was interested in and called me several times during the process to ensure I was getting he couch I wanted! My wife and I are going to see her this Friday to pick out another product based on her outstanding performance! Go to Ashley’s, Johnson City, TN and ask for Cathy!😎

Excellent Sales Service!

I had a great helper named Dana she was very nice and got me finished and out the door in no time

Meredith was excellent to work with. We would recommend them. Only hate the lead time from ordering and getting furniture. They have some pieces now but some may be 8 weeks out.

Dana at Johnson city was very helpful and made the whole process super easy and explained everything!

Lindsay was super helpful in helping me buy my new couch. Even though the couch we had intended on buy wasn't in stock she tried her best to be accommodating. The buying process was easy and quick. Looking forward to working with them again

Cathy spent the time to listen to what I needed and immediately showed me.a chair that was exactly what I needed. she explained about the delivery process and got me checked out efficiently. I highly recommend Ashley and will be back.

My trip to Ashley was very pleasant. Cathy was very helpful without hovering or being pushy. She was very helpful in trying to find something in my price range that was available now. She and a gentleman there were helpful in helping me decide if we would be able to get it into my home.

Cathy King was very helpful. The store was well stocked with lovely furn. We look forward to using our new sofa and loveseat.

Cathy is amazing!! She was very helpful! I will be shopping at Ashley’s from now on!

Rob, Bradley, and Rebecca were so helpful!

Lindsay was so so helpful and very kind and so knowledgeable of the furniture and she also helped me to match different pieces together. She was always very happy and was a real blessing! She deserves a raise and 10/10 would do business with her again! We were at the Johnson City, TN Ashley HomeStore!

Wonderful Customer Service from Cathy! Fantastic Products! Excellent Communication!

Lindsay was an amazing sales representative. We weren't pressured to buy when we first arrived to Ashley, browsing for a new sofa. She took her time answering our questions and then to help us stay within our price range when we were ready to purchase. I've already recommended her to numerous others and will definitely be buying most, if not all, of our furniture from the Johnson City store and will request Lindsay again. I've already referred my clients to this location because of our experience.

I buy from Ashley Home Store all the time. Super helpful and always follow up with you. I always deal with Cathy. She's the best and I have referred several people to shop there.

I had a great experience at Ashley Homestore! Tala was very helpful and friendly :)

Lindsay @ Johnson City Ashley Home store was VERY helpful and knowledgeable. Very easy to work with, even via text/phone call. I will definitely work with her again.

I went to Ashley HomeStore to browse, as I was too overwhelmed to even know what I needed. I was mostly just seeing what was out there and not in the market for new furniture, but was pleasantly surprised to meet Lindsay. She made me feel comfortable and so much more at ease. Though I did not make a purchase that day, I know where my business will go when I decide to shop!

Lindsay was extremely helpful and knowledgeable. I typically do not leave ratings, but Lindsay provide such pleasant service I felt the need. Will definitely return to her when I’m ready to make a purchase.

Lindsay was recently my sales associate on a purchase. She was very knowledgeable, patient, and kind. She was able to answer all of my questions about the furniture I was interested in. After my purchase, she kept me informed about when it would be available. When I purchase again, I will definitely go through Lindsay!

Tala had terrible communication. She told me my couch would be in in a couple weeks we'll come May 1 st i had to call and ask this was over 4 weeks of waiting? Do NOT support. We where told something completely different at the store and when it came time actually follow threw Chuck (manager and Mayor of Jonesborough) handled this beyond rudely he said " we missed understood" which was NOT the case! I am a military Veteran who has multiple tours over seas. This is NOT how a manager should ever speak to a customer and he even threatened to cancel our order got rude and straight mean East Tennessee do not support this local store!! It has been over 8 weeks and we have yet to receive anything yet they have our couch that has been in for who knows how long(bought couch march 25 2020 was supposed to be delivered in 2 weeks today is May 8 2020) but they are waiting another month to deliver because they need 2 pieces to deliver?! So it will be over 14 weeks assuming the delivery happens on time. Incredibly frustrating do not buy from store order online or drive to Kingsport since they do not have respect for Military Veterans. He also said each piece has to be over $1000 to even get delivery we spent $3300 and I guess it wasn't enough?! So disappointing and disrespectful.

Great experience.

We are in love with our new sectional sofa! Dana was wonderful to work with and made the process a breeze. Our couch did take longer than expected to arrive which was a bummer but it eventually came in and Dana updated me whenever I contacted her about the delay!

Online thieves

Lindsay is amazing!! If we need more furniture we will definitely be back!!

I've been shopping for a new bed and met with Lindsay and she was most helpful! She was so friendly and knowledgeable. She took the time to listen to what I wanted and went over all the options with me. I highly recommend stopping by to see her for all of your furniture needs!!

Robert at Ashley’s Home Store was a delight to work with. We spent 2 hours in the store and he was very patient with us as we picked out a new couch for our home and another couch for a beach rental.

Robert was great. Friendly, knowledgeable, and patient. In and out is less than an hour.

Dana was great, very knowledgeable and helpful!!

We buy all of our furniture here. They are the best. Wait times for getting things have been longer than usual due to Covid, but they are great communicators and get our things as quickly as they can. Highly recommend. Especially Dana at the Johnson City location!

If you’re in need of furniture ask for Dana! She made our purchases super easy! A+++ customer service!

Terrible costumer service. Ordered furniture and they said it would be delivered months ago and still haven’t received it. No discount or delivery charge credited. Do not go here for furniture. Terrible costumer service. Lady named teresa is no help!

Shopped for a bedroom suite at Ashley in Johnson City the experience was great. Theresa was awesome, she really took the time to help us find what we were looking for. She was so friendly, polite, and helpful I would highly recommend her to anyone looking for furniture! I am only able to click on five stars for this review but I give her a 10 out of ten star review! Thanks for all your help Theresa!

They were very kind & helpful. The sales person Robert was extremely helpful & found what I needed quickly plus gave me info on a few items I am looking to buy in the future. It was a great !! Everyone was nice & it was a wonderful experience. When I go back I’m asking for him. Go check them out. It’s a really nice store with some beautiful furniture.

Cathy King provided great assistance in getting everything we needed for our new home!

I found a media cabinet online and decided to go to the store in person to see if they had it in their showroom. I also looked at some other furniture while I was there. The customer service was great. I was greeted respectfully and found it was easy to find an associate when I wanted help. Robert helped me with the media cabinet I wanted. He laid out all the options when purchasing and was helpful without being pushy, which I really appreciated. If I buy any pieces from this store in the future, I will ask for him.

Cathy was great! Extremely helpful and professional...thanks again for a great experience.

Bought a beautiful rug im extremely happy with it got incredible deal. Cathy was great!! I'll definitely be back thanks for everything Cathy you're awesome!! Thank so much Sarah Younce

They will tell you your product will be able to pick up in March like me upon purchase. When you call 3rd week in March they will tell you June, call again in a day or two and they say May and deny ever saying June or don’t understand why I was even told June.

Tala greeted us as soon as we walked in, pointed us in the direction of what we were looking for, and let us browse without hovering. She was right there to answer all of our questions and helped us decide on the perfect sectional. After I got home and realized the configuration would need to be reversed, I sent her a message and she got it taken care of right away. This is my second experience in this store and I'm very pleased.

Friendly staff and a smooth purchasing experience!

Therese was awesome!!!!! She was patient and definitely went above and beyond.

The staff is helpful, but didn't feel overly pushy. The prices are much higher then the same items other places. Their selection was decent.

Wonderful place to buy furniture! Theresa my sales lady went above and beyond to help me find and buy the right pieces of furniture I needed. Financing was easy and fast. All the people were so friendly like family.

Very pleasant. Robert Hyder was at hand for questions but, never made us feel pressured. An excellent example of handling customers with tact.

Great place to go get your furniture! Theresa was absolutely wonderful!!! She was so helpful and so good to us.

Rob the salesman was very nice. No pressure. Rebecca the cashier was also very friendly. Great experience.

Great selection

BUYER BEWARE. no one in store was up front at all when purchasing. WE STILL HAVENT RECEIVED OUR ITEM FROM NOVEMBER. We have been told by Ashley that some folks are waiting since JUNE 2020 for any leather items etc. and that it’s bad everywhere. but that is false. After furniture shopping at 4 stores that evening, Ashley told it was all in warehouse when we paid them 100% upfront. Of course we have heard numerous excuses along the way but there is zero accountability. Our item has been delayed as follows: from in stock, to expected date end of dec to Jan to late jan to early feb to late feb now we are hearing March 5 is an “expected date” and I’m not holding my breath. Last week it said “en route” and now it is back to an expected date. I certainly understand circumstances and Covid too but customer service is lacking and has been poor for notifying us at all and their lack of transparency. Every update came from us having to call them back. I understand delays as we moved into our house in November 2020 and certainly had some appliances and electrical fixtures delayed but we were able to get updates where the item was once in US and compensated by said companies. But Ashley cannot seem to track items and state their trucks are independent companies and “show up whenever or never show up at all.”That makes no sense, if as a company, they are handling your product. it is beyond frustrating. And all they will tell you is how frustrated they are as well. But all the while they continue to hold payment while I sit and wait. I won’t shop here again based on the customer service experience. We also had probably 50 % of items delivered were damaged. UPDATE: Now delayed until April. I doubt anyone buying today is being told it would be 6 months to receive items.

Great selection, wonderful service and their sale prices are amazing!! Cathy my sales associate was very helpful and attentive!!

Cathy makes buying furniture surprisingly affordable!! I didn’t expect to make a purchase but she made me an offer I couldn’t refuse!! She is an outstanding sales woman and I especially like how when making the decision to purchase she gave my partner and I space to think about instead of hovering over is lol. It’s the small things in life. Good job Cathy!!

Or sales lady Ashley King was super helpful. She gave us time to browse without hounding us and then she was right there for any questions we had. Great sales staff!

Cathy helped me with a warranty claim and provided me with extraordinary service! My new mattress (different model than the original) is the best mattress I've ever owned and slept on.

A lot over priced

I was looking for an office desk that would be available now instead of ordering it. I knew it was probably a long shot at finding one. When I walked into the store I was greeted by Tala. She confirmed that it was taking weeks to get them. I was walking around looking at other furniture and Tala came and informed me she had found a couple that were actually available now. I really appreciated that she took the time to look to get that information before I left the store. She helped me find the perfect desk and saved me a lot of time! Tala is great!! Thank you Tala!

Rob explained everything about our purchase. He was helpful. Love our new bedroom set !!

I had shopped at almost every furniture store in Johnson City and decided to go to Ashley's before we ventured out to look wy from JCity. We were greeted by Tala who helped us find exactly what we were looking for in just a few minutes!

Tala was amazing to work with!

Tala was very friendly and helpful. She made the process of choosing a couch easier.

Tala was sweet, down to Earth, super helpful, not pushy at all, which was a breath of relief when furniture shopping! Unfortunately product assembly experience was not good AT ALL but this was not the associates'/customer service fault.

The furniture we purchased from Ashley is just amazing. Now the help we had from their employee Theresa the best experience! Theresa was so friendly and helpful through out the whole purchase. Very thankful for her. Thank you again😁

Teresa was very helpful and very professional. She helped me decide on an appropriate living room set for our family. We appreciated her patience in the discussions. I will seek her out if I buy there again. I fully recommend her to help you too!

From out of state. Moving to Tennessee in February. Theresa did an awesome job. She helped me every step of the way. Can’t wait to get there and meet her in person. Will definitely use her again for our other furniture needs!

Theresa was fantastic she was very professional, courteous and helpful , she also went beyond the call of duty to make sure my furniture was to be delivered when I needed it . It was a pleasure doing business with her and Ashley Homestore

Rob was super friendly and knowledgeable. He helped us until we found the perfect couch and recliner!

Had a quick and fast experience with Theresa today. Found a youth bed and purchased it in under 30 minutes. Great service.

Loved Ashley in JC, Tala was very helpful and informative.

Tala Pierce was very helpful and friendly with our purchase. I would recommend her to deal with on purchasing furniture. Thanks Tala

I worked with a great gal by the name of Dana. She was superb! I had to furnish my new home and she was so wonderful helping me pick out things. I ended up there when Kirklands told me they didnt deliver. (?!) Their loss, as I found much nicer furniture and help at Ashley! I will now only go there and will be back soon!

Cathy our salesperson in Johnson City, Tn. Was great helping us and getting everything done for us.

Worked with Robert Hyderabad he did an excellent job , we are now just awaiting shipment to arrive . Would definitely recommend

I am very dissatisfied with the service this store provided me, this company cares more about the money than customer satisfaction, I had very bad experience on my first time doing business with this company. It was my first and last time to buy on this store I will never do business with this Ashley store again. I don't give any recommendations at all

I had a great experience at Ashley and Tala was great to work with. She answered all my questions and got us in and out quickly.

Tala was the best help finding the best couch for me! Everyone was extremely friendly and gave excellent service! If you are needing anything for your home go see Tala!

Tala is a great sales rep! She is very helpful and tries her best to get you a good deal. We have bought several things from Ashley HomeStore and plan to continue.

I worked with Rob at the Johnson City store...he didnt waste my time trying to sell me on things I did not want and took me straight to what I was looking for. Also left me and my wife alone to look at tables and decide what we wanted. He checked in on us but did not hover like some stores salespeople do. It was a pleasant and relaxing experience and we will return to shop at this location again.

Tala could not have been more helpful! She spent an hour walking the store and offering alternatives to my husband and I. She is the reason I will shop Ashley Furniture again!

I would definitely recommend using Ashley HomeStore in Johnson City for my next purchases. I was very impressed with the customer service I received from Robert. He was able to answer all my questions on my new bedroom set and I left feeling I had purchased several quality items at a fair price. Robert made my experience at this store very enjoyable and I would definitely look for him to assist me on my next visit. Go Robert!

Robert was very helpful to me during my visit! He was very knowledgeable about the inventory of the store and listened to what I was looking for. He made my shopping experience super easy!

I was welcomed soon as I walk through the door. Rob helped me find exactly what I needed, and was very respectful, courteous and friendly.

My sales person Robert was a pleasure to deal with. My only complaint is that they advertised the 3 year no interest and had that posted on every piece of furniture in the store. In reality it was only available for the original store price not the sale price which everything was supposedly on sale meaning you couldn’t get the 3yr no interest financing which was frustrating. Robert and the store manager worked with me on this and we came to an agreement that worked for everyone.

Sales person very informative not pushy , they have a lot of products to choose from. Price was great, will be back.

Really surprised there wasn't a bigger selection of furniture.

Theresa was fabulous! Johnson City, TN

We had been furniture shopping for almost 2 years. We had hit every furniture place we could find. We just couldn't find what we wanted, at a price we were willing to pay. We happened to be driving by their new store in Jeff City. We stopped and met Travis and he found us exactly what we wanted, at a price we were willing to pay.. maybe the stars aligned that day, but his attention to detail, helpfulness and follow up communication weren't just by chance. He obviously cares. Recommended.

We had been furniture shopping for almost 2 years. We had hit every furniture place we could find. We just couldn't find what we wanted, at a price we were willing to pay. We happened to be driving by their new store in Jeff City. We stopped and met Travis and he found us exactly what we wanted, at a price we were willing to pay.. maybe the stars aligned that day, but his attention to detail, helpfulness and follow up communication weren't just by chance. He obviously cares. Recommended.

Good furniture store, good prices and nice employees.

Our sales person was Rob Nourse, he was amazing! He was very helpful from start to finish, he even moved furniture around the store for us to make sure it would match before making our purchase. I would highly recommend Ashley Furniture Home Store in Johnson City and Rob Nourse as a sales professional.

Theresa was very helpful and I would recommend speaking with her about your furniture needs.

Theresa was wonderful! It was a pleasure doing business with her. She was knowledgeable and helpful with all our questions and concerns. We shopped with two small children and she was very patient with us allowing the kids to sit on the bed we chose to purchase. Would definitely shop here again especially with wonderful employees like Theresa!

Theresa, was very knowledgeable in the products. Very professional, and spend time explaining everything to me. Thanks for great customer service.

Rob Nourse was super helpful and professional. Excellent customer service.

It was a good experience shopping for furniture. Matt, my sales person was helpful but did not crowd me or pressure. I appreciated that.

Theresa at your Johnson City store was fabulous. She worked with us to make sure we had exactly what we wanted. However, your warehouse personnel needs some work. From the phone call to schedule the delivery with the rude agent to the never returning our calls. Thankfully for you, I reached out to Theresa again and she saved the day. She definitely needs some recognition for her hard work and follow through to guarantee our satisfaction. The 5 stars is all her!!

Excellent service

Not a good experience AT ALL. WILL NOT BE RETURNING.

Thank you Ashley Homestore in Johnson City for great customer service! I was in your store shopping for dining room furniture and Cathy King came to help us. I couldn't decide at that time so she gave me her card and said I could order over the phone when i decided. The next day i called and she answered some questions for me. Three days later over the phone she took my order. Thank you Cathy King for all your help!

Teresa is by far the best in store for any furniture recommendation!! No pressure & will not fallowing you like a “hawk” when looking around! She’s been my to go sales rep for years @ Ashley’s!!

I visited Ashley Furniture to do some comparison shopping. I was introduced to Rob Nourse upon entry. Rob was very courteous and professional. He gave me time to browse the store with some helpful hints when he knew what I was looking for. Once I found the item, Rob took care of the rest! I not only purchased a sofa but a mattress as well!

Excellent customer service with no hassle sales pressure by Theresa at Ashley in Johnson City.

Cathy was extremely helpful and very down to earth. She made the process of buying a bedroom set super easy and fast. Will be doing business again soon.

Cathy was awesome. She had us try out all the mattresses to see which one is our preference. Making sure we got what we wanted. She didn't rush us. She was very kind to my grandson. We were very happy with our visit to Ashley HomeStore.

Loved the service we received, Cathy King is awesome! She was so great to work with, we returned the next day & purchased more from her!!!

Cathy King at the Johnson City store was very friendly, helpful and knowledgeable. My husband and I appreciate her assistance. I only wish I could have brought my selections home with me that day.

Cathy was the most patient of salespersons!!!! My SO Is not an easy sell!!! He tried and tried different couches. Cathy moved pillows, walked from one end of the store to the other several times and answered all his questions with smile on her face!!!! I was so grateful for her that day!!!! Great service and great selection!!! Again I cannot recommend Ashley Furniture or Cathy our salesperson enough!!!

This store has a wide variety of items. Cathy is the sales associate that helped me out both times when I was shopping at the store. She is so kind and helpful. Also, she is very knowledgeable about the items in the store which I find important. Everyone go see Cathy at Ashley HomeStore in Johnson City, TN!

Rob Nourse provided excellent service and helped me with all my needs. Thanks, Rob!

Bradley was a big help and we are excited about our purchase!

Rob Nourse was great! So helpful and patient with me as I spent hours trying to decide on a sectional!

Rob was GREAT!!!! He was very helpful, kind & professional. I would definitely recommend him 👍

Cathy was very nice.Love our furniture.

I worked with Dana at the Ashley HomeStore in Johnson City, TN. Dana was super helpful, patient, and kind. She accommodated my need to communicate with her regarding my purchase via email and phone calls and my purchase went smoothly. I received my furniture exactly when she estimated, which was a delightful surprise with Covid delaying so many things. The delivery guys were prompt, respectful and fast. Lastly, I absolutely love my new furniture, I love it even more than when I picked it out at the store and online. Overall great experience. Thank you!

Rob @ the Johnson City store took excellent care of my family

Great variety to choose from, friendly staff, great pricing and affordable financing options that won’t break you bank. Highly recommend checking it out for yourself!

Tom powers was an excellent associate. He was thoughtful, thorough, knowledgeable of his inventory and all aspects of the store. We appreciate all of his time that he spent with us. We plan on purchasing other furniture from your store and am asking for him to be our sales associate.

Theresa Pack was amazing!! Very attentive to our needs and wishes and her knowledge of furniture was top notch. We will be back to buy more from her in the future and would highly recommend her to anyone.

We came in to purchase 4 rooms of furniture. Teresa was very personsable and attentive to our needs. She was very knowledgeable with all of the features and design options available. We were impressed with her willingness to assist and patience while we made our decisions. Teresa is a fantastic representative!!

Tom was very helpful with what I need. He was very nice guys and didn’t push me into buying anything.

Tom was so great to work with! He answered all of our questions promptly and knowledgeably! He was honest and upfront, which made our furniture shopping experience enjoyable and efficient! We were in and out much quicker than we expected and left pleased with our purchase! We cannot wait for our new sectional to be delivered!

Tom Powers was a wonderfully thoughtful, compassionate, and knowledge full associate. Thank you!

My wife and I were pleased with the assistance we received from Cathy at Ashley furniture. She was professional, explained our options, and was very helpful throughout the entire process.

It was my first time at the store. Your greeters were very friendly and pointed me in the right direction. Kathy was my sales person and was extremely helpful giving me measurements I requested and in helping me make my best selection. I purchased two items and Kathy assisted with what was in stock and in advising me about the delivery process. Will definitely ask for her regarding future purchases.

Theresa was great to work with! She was very patient as we tried out almost every sectional in the store and helped us decide on one with a style and configuration that we all loved.

Tom was a great help finding the couch we were looking for!

Lauren was a great help in ensuring that we got exactly what we needed. Always an enjoyable experience shopping here.

I had an amazing express with Ashley Furniture. Lauren was friendly & very helpful with my purchase. The two gentlemen that delivered and set up my son’s bedroom was Polite & did a great job also. I highly recommend. 😁

Rob Nourse helped me pick out the perfect dining room table for our home. He was very helpful and knowledgeable about the products Ashley Homestore carries. Very friendly and has a great attitude. I will definitely be back! Highly recommend Ashley Homestore for furniture!

Theresa (Pack) was a HUGE help! We came in and swapped out our entire order that we placed 4 days ago and Theresa and Rebecca made us feel very welcome and appreciated even though I know we had a difficult and challenging request even more complicated by our toddler and infant with us in the store. I would absolutely recommend this location and its staff to anyone looking for new furniture for their home.

Thank you Rob Nourse for being so helpful while I picked out my counter height stools. You were very patient with me while I was trying to make a decision.

We went to Ashley Homestore in Johnson City,Tn to look at a couch and chair. A salesman, Tom Powers, greeted us as soon as we came in. He asked if he could help us. We told him what we wanted to look at and took us to the area where the couch and chairs were located. He showed us several different options. He would let us talk and gave us time to talk alone. He got us each a water. After we decided which ones we were interested in, he came back with a price that would fit our budget. He is one of the most personable sales person we have ever met. We guinenly enjoyed talking to Tom. In the future, when we are in need of furniture, our 1st stop will be Ashley Home Store to see Tom!

We had a great experience at the Ashley Home store in JC. Tom was our sales rep and he was friendly and knowledgeable of all the products we I quoted about. We would definitely recommend this store and staff.

The entire purchasing experience was great! Thankvyou Dana for the exceptional customer service

Cathy helped me get a great deal on my sofa and bed frame. She was extremely helpful and laid back in trying to find exactly what I wanted. She let me and my mom explore and would check on us. Gave us helpful advice and literally did anything for us basically. I’d go back and shop at Ashley with Cathy for any furniture needs

Good service.

Cathy was very knowledgeable and very patient with me as I looked for the perfect couch. She helped make this process easy and enjoyable! I would recommend her to anyone looking for furniture.

Great place with a wonderful selection of furniture even if you're not looking to buy it's a great place just to walk through to get ideas on decorating your house we've purchased our king size bed here and several pieces of furniture in the past.

Theresa was absolutely amazing. Answered all our questions and made the process supper easy for getting my daughter new bedroom suite together.

Came into the store the other day & Lauren was so very helpful & kind to us!! I would recommend her in the future!! She's the sweetest!!!!

Theresa provided excellent service. She patiently and professionally worked to find exactly what I needed. Highly recommend her and her team.

Excellent customer service, they took the time to answer all of the questions we had and kept us informed and updated throughout the entire process. There was a little damage on one piece, but customer service took care of it quickly. Cathy even checked on us on her day off, which was greatly appreciated. Great experience, will be back!

I always buy my furniture from Cathy. Very helpful and knowledgeable.

Dana Moore was very helpful in selecting a new living room suit. Worked with us on numerous things. Knowledge able and professional

Dana helped me to find the PERFECT couch. I got fast and amazing service from her and she was patient with me as I looked around the store to make sure the couch i purchased was the right one for me. Make sure to visit Ashley and ask for Dana. SHES AMAZING.

My wife and I were looking for living room furniture and Dana Moore was able to show us numerous sectionals that we interested in. Dana was very professional and pleasant in getting us through the financing process once we found the set that met our needs. We. would highly recommend Dana to anyone looking to purchase home furnishings from Ashley Furniture. We explored various furniture stores in the Tri-Citie's area and Ashely Furniture had the largest show room, selections and best prices.

Dana was very helpful in listening & answering my decorating question as I sought her opinion & she listened as I processed my options! Looking forward to enjoying this new piece of furniture!

My wife and I recently shopped at Ashley Home store for a lounge love seat. We were met by a smiling face and bubbly personality. She told us that her name is Dana and ask if she could help us find anything. We explained what we were looking for and she took us to what we had been looking for. Dana was very helpful and pleasant to talk to. We had fun joking around with each other and she started calling me papaw because I reminded her of her grandfather. She took us to the desk to arrange to have the love seat ordered and for payment. I have to admit that this was a pleasant visit and Dana was very helpful with our purchase. Thanks Dana. When we need to purchase another item, we sure hope you are still there with Ashley's.

One of the best experiences I have had furniture shopping. Dana helped my husband and I. She ensured that all of our questions were answered and that we got a living room set that fit our needs. She even took the time to keep us updated on the status of our order! We will be returning customers!

Very helpful! Not to clingy they walk away when they know you need a min to decide! Love the selection. And they are not pushy but explain your options

Great service by Dana in JC very knowledgeable, took a little longer to get furniture due to covid , delivery day was awesome, on time and quick set up.

A helpful individual, Lauren. Made it easy to navigate through such a large store.

Lauren was very friendly and extremely helpful with our purchase at Ashley. I don’t like to be followed around by a sales person while I shop. Lauren left us to look around, but was available when we had questions. We ended up making the purchase with her over the phone later in the day. It so easy and stress free. She was even able to help us out with a discount.

Lauren was super knowledgeable, patient and nice. Recommend her for sure if you’re looking for furniture help and choices.

Rob was very helpful and knowledgeable.

We had the pleasure of working with Rob Nourse at the Johnson City, TN location. He was amazing. Very knowledgeable and friendly. We couldn’t of asked for a better sales person to work with. Thanks Rob and we will see you soon of our new bedroom outfit!

Diverse selection. Quality furniture at reasonable prices and the sales staff like Theresa who went above and beyond to find us what we were looking for. She gave us so many options to make our shopping experience easier. She is professional and thorough. We will be back and ask for her !!

Dana Moore really took good care of me . I would recommend her she is awesome

Great Place Great People! Dana Moore is who I’ve always bought from and I highly recommend her, she is personable and makes the experience stress free and enjoyable!!! Don’t miss out, go see Dana!

I went in to look for a bed frame. Lauren was very helpful to think of what color bed frame I needed with the color of my room and other furniture.

I went into this store and was having a hard time deciding on furniture pieces and the employee, Lauren, helped greatly! She is very knowledgeable about furniture and what pieces go together with certain colors. She really knows what she is doing! I would recommend her to anyone!!!

I shopped at Ashley today in Johnson city and Lauren was very helpful and knew what she was talking about. Such a great experience!

i bought a bedroom set from there salesperson Cathy King who was very friendly and courteous. She was very informative and explained all my options on the furniture and financing and did an excellent job.

Cathy will get you fixed up with what you need! She is professional and knows her product

Dana was absolutely fantastic! This was my first mattress purchase so I had a ton of questions and she was so gracious to help me.

Cathy was great to work with. No pressure and available to answer my questions. Made it so easy to make my decision. I’ll be back!

My daughter and I went to Ashley Furniture in Johnson City today. We met Cathy King at the store and she was so nice and helpful. We bought a couch, ottoman and chair. I would recommend Cathy if you want a sales lady who knows her furniture very well and is not pushy at all. She gave us time to look around and answered all the questions we asked her. She is an asset to Ashley Furniture Store.

Dana Moore was excellent in helping me find exactly what we were looking for and her attention to detail made my experience with 4 very tired daughters an easy transaction! We will definitely request Dana again in all our future Ashley Furniture Purchases.

I recently purchased a sectional sofa at the store in Johnson City and Dana was extremely helpful! She gave me plenty of time to look at the sofas on my own, then answered all my questions when I was ready to purchase. Great job!

Rob understood what I was looking for, pointed me in the direction of the furniture in question and allowed me time and room to evaluate. Much appreciated...

Kathy was great.i had called her to describe the bedroom suite I wanted. And she sent me pictures to my phone. I went down the next day and purchased it.She was so helpful and would text me about the bedroom suite. So sweet. My knees were hurting and she even offered to push me in their wheel chair. I have never met a better sales person. And so very sweet. I will be sure to buy from her anytime I need furniture. Thank You so much Kathy.

Theresa was our salesperson and did a great job! We have bought several things at Ashley and it’s always quick and easy and a good experience!

Went to Ashley's to get furniture to match my bedroom. Rob was very nice and efficient with placing my order. He was honest and did everything in a timely manner which is very important to me. I highly recommend Rob and the Johnson City location.

Have to wait 6 to 8 weeks for anything just go to NC get it that day

I had a terrific experience with Theresa pack at the Ashley’s in Johnson city . While she knew I wasn’t purchasing that day, she spent time showing me many beautiful sofas. I recommend Theresa and Cathy for excellent service!!

I had a great experience with Cathy at the Johnson City HomeStore. We went above and beyond to check on all of the pieces I liked. Several items were out of stock or discontinued and she called other locations and warehouses to ensure that I was able to get the pieces I wanted. She explained all of my options and was very polite and caring. I loved my experience at Ashley HomeStore with Cathy!

Nearly a year later I can FINALLY write a review since my order was just now completely fulfilled. Let me start off by saying I ordered a complete bedroom set which costed around $3,000. I ordered a bed, nightstand, dresser, & a mattress. Let’s also not forget delivery & set up. They only had a dark wash color in store but I made sure they knew I wanted the white wash color. Also, I was ASSURED by the sales lady that with the type of bed I was getting I did not need a box spring. So fast forward to moving day! The delivery guy called to confirm the time he was going to show up but there was a problem. The store had ordered all of the furniture in different colors so my bed was a white wash but my dresser and nightstand were a dark wash. Well I refused the wrong pieces of furniture. So he comes to set up my bed and asks me if I purchased a box spring. So of course I said I was assured I didn’t need one with that type of bed and he told me I HAD to have it. So I called the store and she told me it was going to be another 3 weeks before the other furniture would be in the warehouse so I said okay but that I needed a box spring and she told me I could go pick one up at the warehouse but they couldn’t deliver it, which I’m still not sure why since I PAID for delivery and setup. So fast forward to 2 months later. Still hadn’t heard anything from them about my other pieces of furniture so I call and they tell me my dresser is in but my nightstand still isn’t so they’ll let me know when it comes in. They didn’t want to deliver until the other came in but after being on the phone for another 2 hours they agreed to deliver it. Now another month later I still hadn’t hear anything from them so I call and ask when it will be delivered and they I needed some sort of compensation for this because it is getting ridiculous at this point. She offers me $100 credit. Let me reiterate, ONE HUNDRED DOLLARS. My last piece of furniture, which is the smallest piece of furniture, costed $299.00. AND I paid more for shipping & set up than $100.00. But whatever I said okay since that’s ALL they could do for me. Well, another 2 weeks later I call once again and two days later I FINALLY get my last piece of furniture delivered but it doesn’t end there. They guy delivered it didn’t want to even come in the house to set it up. Said he “forgot his glasses” so couldn’t see to set it up. Everything about this experience was unprofessional & mishandled from the beginning. I will NEVER recommend Ashley Furniture to anyone!

Rob Nourse was my sales associate. He was very thorough and friendly and attentive. I would recommend the store to anyone as well as Rob. I most likely will return.

Cathy was friendly , helpful and knowledgeable. She also helped me compare deals , etc. Will shop there again because of people like her . ( 5 Stars ) for sure

BUYER BEWARE! If I could give them less than one star I would. I ordered a sofa and two recliners and was told by our sales person that all were in stock and she would try to get it on a truck for delivery last Saturday. I called the delivery number and they flat out said no we don’t have you scheduled for this Saturday and there’s no way I can get it to you then. She said I don’t have a truck coming your way till next Wednesday. I was upset but had no other option. Called the delivery department again on Tuesday afternoon to confirm delivery the next day and was told I was not on the schedule for Wednesday. It was the same woman I spoke to previously and she told me she didn’t tell me I was scheduled for Wednesday. I told her I just moved here from another state - how would I have known they deliver to my area on Wednesday’s if she didn’t tell me. Now she said she can’t deliver it till the following Saturday. I paid $3,800 cash for my furniture and just asked for a refund so I could go elsewhere and was told would have to wait for them to send me a check! This has turned out to be a very bad experience. My salesman finally called me back and her and her husband would deliver the sofa to us. This is crazy,

Great experience. Timely, professional and friendly. Ask for Lauren she was great!

Cathy is a great sales rep. Always professional, pleasant, so helpful, and will address your needs. Second time we have had her representation and it's been outstanding

Rob Nourse was very helpful and nice. Definitely recommend this place.

Was in the store looking for a new couch. Cathy was extremely friendly and helpful! I highly recommend asking for her!

Was in the store looking for a new couch! Cathy was extremely friendly and helpful. I highly recommend going and asking for her!

Rob was very helpful and patient with us going back and forth between furniture. Definitely will come back to buy more furniture from him.

A huge complentary shout out to Rob Nourse for the outstanding customer service provided to us recently as we shopped at the Johnson City, TN Store!! To find the perfect furniture for a home, can be very challenging. Rob was so patient with us while we narrowed our favorites down. We really commend his knowledge & superior customer service. It made our shopping experience very pleasant. We highly recommend others to go see Rob Nourse!!

Cathy at Ashley HomeStore - Johnson City took care of us during the recent purchase of a sofa for my daughter.

Rob at Ashley Homestore- Johnson City was awesome to work with. He willingly took my phone call 15 minutes before store closing one evening. He went above and beyond to make our over the phone purchase as smooth as possible. He was very knowledgeable about the specific sectional we were interested in. Communication from beginning to end was super! Delivery was way ahead of schedule. Thanks Rob!

Visited the beautiful Johnson City showroom and Cathy was so helpful, letting us look at leisure and remaining available to answer questions. When I later decided a piece I saw there was perfect, she facilitated the sale and delivery via phone. I love the piece I purchased and highly recommend Ashley and Cathy.

All I can say is awe service from Cathy

Ashley has quality furniture and I find myself there every time I need a major furniture purchase. Rob went out of his way to find the right furniture for my needs; he checked the inventory on multiple pieces and was stellar as a salesman! He was very patient as I was unsure of what I needed but he took the time to help me find just what I wanted! Excellent location and service!

Cathy king was great!!

If u got the funds go for it

cathy was great!: Can't wait for my mattress

Tom was very professional and helped me make a better decision overall with my purchase. He was informative without pressure which allowed me to make a well informed purchase.

Lauren did a fantastic job assisting us in the selection of our new furniture. She was professional and very knowledgeable of the available products. We surely will be looking for her for more furniture for our new house.

I had a great experience at Ashley HomeStore in Johnson City! This was my first big furniture purchase. My sales associate, Lauren H, was great to work with! She was extremely knowledgable, patient, and transparent through the entire process. Since placing my order, Lauren has checked in multiple times about the sofa I purchased. I definitely recommend her for your furniture needs! 10/10!

Lauren was more than amazing with helping me pick out the perfect furniture for my home. I started over completely and refurnished the whole house. She went above and beyond to help me with my wants and needs. I highly recommend Ashley Furniture and Lauren as your personal salesperson. She is wonderful!!!

I recently purchased a sofa from Ashley HomeStore. The first sofa did not work out for me, and Lauren was great at working with me to select a new sofa. She made sure I was happy and the new sofa was going to work in my apartment. She was very kind and professional.

Chuck and his staff were awesome it's a pleasure to find this type of customer service these days. I would recommend them to anyone and I plan to shop there again myself

Lauren took great care of us and ensured we got the best deal possible. She was very friendly and attentive to our needs and desires. I would recommend anyone shopping for furniture to stop in and see Lauren.

Staff at JC Ashley Homestore was awesome!

Chuck treated me well

Cathy was absolutely amazing with my parents and I today. She was so kind and patient. She gave us a lot of great ideas. Very personable and she really cares about you!

My husband and I were looking for a mattress for our guest room. We were greeted by Cathy King. She had us test for the best option and quickly showed us the perfect one! We left with a quote and we let her know we were going to shop around to other stores. We went back today and made a great deal with the mattress we love! Cathy was a pleasure to meet and we are very happy with how easy she made the transaction. We appreciate and will recommend her to our friends and family!!!

Great experience at Ashley Home store. Rob was very knowledgeable and let us take our time. He was very helpful in explaining all of our finance options. Nice store. Great selection.

Cathy was so pleasant to work with. She went above and beyond! We love our new furniture 😊

Cathy did a great job! A family member actually recommended Cathy and would recommend her to any of my family and friends. Stop in and be sure to ask for Cathy! Thanks for all your hard work to make sure I got what I wanted for my new place!

Really helpful staff and they have a very large selection. Would recommend

Nice place, several choices. Spacious and pleasant.

Just the furniture we were looking for. Thanks for the great prices.

Cathy at the Johnson City store was fantastic! She was very willing and enthusiastic about helping us find everything we needed! Highly recommend and will definitely be back!

Cathy was great. Very helpful, answered questions, took measurement, didn't hover over us while we looked and debated our options. We actually left and came back the next day. She gave us her card so we could call or text if we had any questions. And after we choose and bought a floor model- that we agreed to take as is and saw no visible damage. When staff moved the couch for us to pick up so noted a broken board underneath that we wouldn't have noted and requested it be fixed by Ashley's before we picked it up. Thank goodness. She was just so great to work with!

Cathy was great! We have shopped with her twice, and she was very helpful both times! Check out and pickup were easy and quick. We love Ashley’s selection and appreciate Cathy’s time and attention.

Cathy was so awesome to work with. She followed us through the whole store and showed me everything they had to offer. We are basically buying our whole house from her and she has been wonderful to us. Would highly recommend this business and Ms. Cathy!

Absolutely Love Ashley Homestore! One of the best furniture shopping experiences. Customer service was outstanding.. Everyone was friendly and no pressure sales was a nice welcome. Definitely ask for Tyler Jeansonne! He was very helpful and didn’t mind running all over the store. Super personality.

Do not shop here! The sales associates lie to you to make their sales! This company also does not stand behind their policies. Their core value is to screw over the customer in what ever way they can to make a profit. Once they have your money they just hang you out to dry! I really hope they put my money to good use because they will never see one red cent of my money ever again.

Terrible customer service! The sales associates are awful and will flat out lie to you to make a sale. Once they have your money any chances of speaking to anyone helpful goes out the door. I spent $850 at this store and was lied to about delivery dates and then I was called a liar about it when I called to question where my furniture was. After getting no where with the store I decided to pick up my items from the warehouse and have not been refunded my delivery fee. To top it off, on the date of purchase I found the same end tables for $200 cheaper on amazon. When I looked at the Ashley Homestore website it states that they price match, including online retailers such as amazon. I was informed that the store can refuse to honor that policy. I will never be shopping with this company again. There word is meaningless and their core value it seems is to screw over their customers.

Do not shop here! This stores core value is to screw over their customers. Their sales associates flat out lie to you to make a sale. I, unfortunately, bought three end tables for $250 each. On the same day of purchase, I regrettably found the same table for $183. I immediately contacted my sales associate at the email provided for a price match. On the Ashley HomeStore website it states that they price match online retailers such as amazon and wayfair. It turns out that the store is able to decide to not honor their own companies policies. Not only that, but I was lied to about my delivery date. It was so bad and so much of a hassle I went to the warehouse to pick up my furniture myself, and the store has yet to refund my delivery fee! It is impossible to get any help or get someone to call you back. Be warned, once they have your money they are ready to leave you out to dry!

Do not shop here! This stores core value is to screw over their customers. Their sales associates flat out lie to you to make a sale. I, unfortunately, bought three end tables for $250 each. On the same day of purchase, I regrettably found the same table for $183. I immediately contacted my sales associate at the email provided for a price match. On the Ashley HomeStore website it states that they price match online retailers such as amazon and wayfair. It turns out that the store is able to decide to not honor their own companies policies. Not only that, but I was lied to about my delivery date. It was so bad and so much of a hassle I went to the warehouse to pick up my furniture myself, and the store has yet to refund my delivery fee! It is impossible to get any help or get someone to call you back. Be warned, once they have your money they are ready to leave you out to dry!

The worst customer service experience you could ask for. Made a bedroom set purchase and living room furniture set purchase back May 19. Received the bedroom set a month after purchase for a split delivery. Was told the rest of it should be in by 6/27, have called the past 3 days to check on delivery. No answer or return call. Finally called the store and get the run around and a new delivery date of mid July. Yes Covid has delayed delivery which is understandable. However, there’s no excuse when you fail to update your customer or help them when they call. Don’t feel like I’m asking for much to just be kept in the loop of the thousands of dollars that I spent. Don’t waist your time or money. Maybe I’ll see the furniture by month 3 after the purchase.

We had an absolutely perfect experience with the staff today! I can safely say that without a doubt Bradley, Rebecca, Karen are the epitome of what every employee should strive to be. Completely made our needs their utmost priority and ABSOLUTELY could not have asked for a better experience with the purchase of our furnishings.

Cathy was our salesperson and was very friendly and helpful. She took the time to let us try out a variety of mattresses based on what we were looking for after helping us pick out a bedroom set. Clean store and friendly staff!

Was at on June 13 and was helped by Tyler Jackson. He was super polite and was very knowledgeable of their stock and went above and beyond to help me find my purchase. If you need furniture I would recommend talking to Tyler at this store

Went to this store June 13 to look for a new bed. I was helped by Tyler Jackson. Tyler was very polite, friendly, and very helpful. Tyler helped me find the perfect mattress for me instead of how most salespeople try and get you to buy the most expensive item they can. Thanks to Tyler I found the single most comfortable bed I've ever laid on, and because of him I will be making my future furniture purchases at this store and would recommend anyone looking for comfortable and great quality furniture to shop here

Ashley home store I don't know where to begin. As soon as we walked in we were greeted and given the typical squirt of hand sanitizer that you received since the clove it outbreak. They did not have a super selection of stuff that was to my appeal. Besides the initial greeting there was no staff members to help us so we took our business elsewhere

I truly wish I could give this store a zero rating. I ordered furniture May 9th and have not received any of it. I was told the last piece of my furniture would be sent to the warehouse on June 2nd. That was the last update I received. It is now June 14th and I have not received any other updates. It would not be so bad if I could get anyone from the warehouse to answer my phone calls. I have called the delivery service everyday this past week and left a message everyday. They have not responded. I have even called the store and they said they would try to get them to get in contact with me. They still haven’t. I understand things are not normal due to the covid-19 pandemic, however, I don’t think that is a valid excuse for ignoring a customers repeated calls. I just would like an update on my furniture since I am currently in an apartment with only lawn chairs and an air mattress. Horrible customer service. I am highly considering just canceling my order since I don’t foresee it being delivered anytime soon. And I will definitely not continue business with them in the future and I highly advise others not to either. Unless you would like to be ignored and without the furniture that you have already paid for.

Kathy was exceptionally caring and helped us find just what we were looking for.

Cathy was great and pleasant. Give her a call!

We had the best furniture shopping experience at Ashley HomeStore in Johnson City! Our sales associate, Dana, was so helpful and made our experience so enjoyable! Dana answered all of our questions, was very polite, and gave us great recommendations! We can't thank you enough for making our first furniture shopping experience so pleasant! Will definitely be recommending you guys to others!

We had the best furniture shopping experience at Ashley HomeStore in Johnson City! Our sales associate, Dana, was so helpful and made our experience so enjoyable! Dana answered all of our questions, was very polite, and gave us great recommendations! We can't thank you enough for making our first furniture shopping experience so pleasant! Will definitely be recommending you guys to others!

Not a wide variety of selection. Some of the stuff was overpriced. Staff was friendly clean environment. Their selection of furniture and items were just not my type. However, they may be up your alley do not dismiss them as the staff is very friendly and they do have some stuff available.

Really enjoyed working with Cathy K. She does a good job and is easily available by text, phone or mail. Very pleasant shopping experience!

Cathy was great to work with. There was a long wait for the stand that I ordered, but thankfully 2 days later she called and I am getting it in 2 weeks now!!! Thank you

My wife and I were very pleased with the professional and courteous customer service that Cathy provided to us.

Cathy King is a 5 star employee...very friendly and very professional. Excellent job!!!!!!

Cathy was exceptional to work with and went above and beyond to help us out. She continued to check in on answering our questions before we even made it to the store and was very helpful in the store too.

Cathy at Johnson City very helpful

Cathy helped me with picking out a living room set for my new home. She was amazing with helping me pick exactly what I wanted and helped us out so much! I recommend using her when you go to Ashley.

Had to cancel their delivery since they wanted me to wait 2 months total for furniture they said they had ready, paid another service to pick it up, then they said they had the wrong mattress and replaced it with one of their choosing. Never again

awful, do not ever purchase furniture from here they treat you awful and you go around in circles they are rude mean and crooks. I've cried for two days now trying to fix a problem and been on hold for hours at a time. Please don't do this to yourself and DO NOT PURCHASE FROM HERE!!!

We had an exceptional experience working with Dana Moore to purchase a sofa and loveseat. Not only was she knowledgeable about the products, but she really listened to our needs and gave us her full attention. She also made a great recommendation for the furniture protection plan which we absolutely added for peace of mind. Will definitely be back thanks to Dana!

Very nice furniture. very polite and professional staff. Dana M. was a huge help in securing me for financing through Progressive Leasing. She definitely earned a 5 ⭐⭐⭐⭐⭐ rating from me. She has a lifelong customer with me. Thank you Dana for all your help.

Dana M. at the Johnson City location was very helpful in getting approved for financing a mattress and boxspring. Very polite and professional. She will get my business always. Thank you Dana.

Yes!!! Today was my first time ever stepping foot in the store and I must say I was very pleased. The staff was friendly and Dana was a big help we showed her what we liked she broke it down for us and we came out with a win!!! Thank you Dana for your help and I can’t wait for my Dresser to arrive.

Cathy was great! I needed a new sofa quick and she had me in and out in no time. Friendly staff and they helped me find exactly what I was looking for.

Cathy was very professional and helpful!

Cathy king does a great job. Explains everything in detail and helps you out on price highly recommend her. And she helped me afterwards also no complaints at all does great!!

I recently purchased a recliner at your store. Cathy King was my sales person. Cathy was very patient and professional. She showed the the two items I had seen online, plus some other chairs. Cathy was very helpful and made the transaction so easy.. Cathy is an asset to your company and I think she deserves a raise.

Great help .Cathy did show me all types of of beds.Helped me with prices.Met price on internet.Saved me $ .Thanks

Cathy was so helpful, knowledge, and great to work with! We are so excited for our new couch and look forward to working with Cathy and Ashley Homestore again!

Cathy was great! Excellent customer service! She did everything over the phone since we are over an hour away. She had everything in place for my husband to pick up at the warehouse at our convince. Be sure to ask for Cathy.

I was impressed with their social media presence. Great job posting pictures on FB of clearance items from remodeling. It was worth the 30 minute drive, knowing in advance what I was looking for. Although, there seemed to be plenty of sales associates, I did notice that one couple had to wait a long time just to purchase a pillow.

Great place to look for new furniture and ideas.

Cathy is amazing, patient, kind and a she was ready to help as soon as I walked into the door and was able to work out an amazing deal for me and my wife on a bedroom suit! Would highly recommend Cathy for any of your shopping needs!

Cathy did an amazing job at helping me and my wife pick out our new bed! She was sweet and patient as could be and treated us like we were her number one priority!! Definitely would recommend her to anyone looking for great deals!!!!

If it weren't for Chuck I probably would not be giving this a 5-star. Went to Ashley's to furnish my new place and found some great deals and got basically everything I needed. Had a little trouble with the timing of delivery but after speaking with Chuck he fixed everything and made it all better. Without him working with me and being able to get everything sorted out I probably would have just canceled my order with Ashley Furniture. So just super thankful for him. -Derek Sumner

Cathy was awesome!! Nice furniture and great deals!!

Cathy at the Johnson City location went above and beyond to help meet our needs in purchasing a living room suite and bedroom suite. She was very patient and answered all of our questions. Her product knowledge was amazing. She is a great asset to Ashley Furniture. We will be back for more furniture and will definitely be asking for her.

Great furniture, etc. would recommend Ashley HomeStore to my friends!!

The sales lady was lovely. There's a smart device style interactive tool for shopping as well, that's very helpful in sorting down to what you need. They had a wide selection

What a mess... I ordered my furniture early February and was told the pieces would be manufactured on the 10th and then in my home by the 15th. I called on the 11th to check in and was told my couch would be at the warehouse on the 15th. I never received a call to set up a delivery so I called on the 16th to follow up but the warehouse is closed sunday and monday so I was given a number to call them on tuesday. I called them today and they said they have had my couch since the 8th.... and that they tried to call me ONCE on the 8th but I didnt answer. Why was I told it wasnt going to be there until the 15th? I have no idea. Why did they think one phone call was a sufficient amount of effort to get ahold of me? Im not sure. To make it even worse, they said no one will be delivering near my house until three weeks from now, making this a 40 day process that could have only taken a week. I’m honestly thinking about just canceling my order. This is not how you should treat people who are spending hundreds of dollars on an item. Whoever I spoke with over the phone wasn’t sympathetic to the situation at all. So frustrating.

Another great experience at Ashley Furniture. Theresa Pack hooked us up with some outstanding deals!!

Great selection and customer service! Karen and Rebecca were so helpful! Will definitely go back!

Nice place very helpful staff

The entire experience at Ashley Homestore was great!!! Everyone there was so wonderful and Rob was great! We really appreciated how much time everyone took out to help us find our perfect living room set!

This place sucks. Will never purchase from them again.

I had already researched online to find what I was looking for, the only downside was it not being in stock. Teresa, the salesperson, was extremely helpful, without being pushy. She offered all the available options to us (warranty, delivery, etc) without trying to bully us into them, which was greatly appreciated. Overall, a pleasant experience, definitely recommend.