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Ashley Store | Kingsport, TN 37660
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Kingsport, TN represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Kingsport, TN!
Why bother visiting other furniture stores in Kingsport when you can find everything you need at Ashley? Whether you need to replace an old lamp or buy all-new furniture for your brand-new, bare home, we’re excited to help you.
How To Find Us & When To Visit
You can visit the Ashley Kingsport location at 2716 East Stone Drive S near Highway 11W. We’re nestled between the Beechliff Estates and Preston Forest areas. Our location is conveniently located inside the Kingsport Pavilion Shopping Center near Best Buy.
Our store hours are 10:00 AM to 7:00 PM Monday through Thursday, 10:00 AM to 8:00 PM on Fridays and Saturdays, and 1:00 PM to 6:00 PM on Sundays.
Shop Mattress Varieties in Kingsport, TN
When you need a new mattress, come to the Ashley Kingsport, TN location. Mattresses are our specialty, and we offer a wide range of styles. Discover different levels of firmness with popular designs and materials, such as the ones below.
Innerspring: A firmer and more responsive option for those who enjoy a traditional feel.
Memory Foam: Supremely soft and plush for that cloud-like feeling.
Hybrid: The best of both worlds, offering a supportive feel with cozy softness.
Our showroom floor features mattresses from all the leading brands in the industry, including:
Tempur-Pedic
Purple
Stearns & Foster
Beautyrest
Sealy
Serta
Scott Living by Restonic
GhostBed
Ashley Sleep
To ensure every customer can find a bed that fits their space, we carry all standard mattress sizes:
Twin
Twin XL
Full
Queen
King
California King
Split California King
At the Ashley Kingsport, Tennessee location, our goal is always to help customers find a bed that can help them sleep better and feel rested.
Customer Service, Quality, Selection, & Diversity
Ashley offers unbeatable customer service, product quality, style diversity, and prices. We pride ourselves on carrying items that can enhance any aesthetic and home, from rustic cottages to modern mansions.
Find contemporary and elegant pieces in our Ashley exclusive Modern Refinery collection. Take home snuggly sectionals in vibrant colors to complete your maximalist living room. Browse sleek dining room sets to create an industrial-style space.
Whatever vibe you want to curate, we can help you. Our associates are here to help you discover furniture, decor, and inspiration. So, if you’re not sure what you’re looking for, just step on our showroom floor!
Ashley Gives Back!
While there are other furniture stores in Kingsport, TN, none care about the community the way we do. At Ashley Kingsport, we are serious about our social responsibility and love to give back to our communities. We donate to and participate in many uplifting programs to help those in need.
When you shop at Ashley, you support the charities, benefit programs, and meaningful causes that we do!
What our customers say
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Gina at Ashley Furniture is great!!! We are returning customers of hers, she has great style and is so helpful when choosing our pieces.
Gina was the nicest lady ever she helped us pick out the right couch while delivering great customer service and treating us like family
Gina Hite is the best. She has helped our family grow many times.
Rich Roger's was really great! He found me exactly what I was looking for at a great price. I am very pleased with my experience.
Gina and Rich were wonderful. They were informative and helpful. They really listened to my concerns and got me exactly what I needed.
Rich and Gina were awesome. They were knowledgeable, informative, and made the overall experience wonderful and fun.
Rich went over the top to help me and my husband! He previously had helped my parents in a previous purchase and they had such a good experience we wanted that too! Very nice and really tries to work with you!!
Great experience with Rich Rogers at Ashley Furniture in Kingsport. We were able to find what we wanted at a price we could afford. Rich went out of his way to make our purchase as easy as possible. No fuss, no stress, and went the extra mile to help with all the delivery details.
I came in and bought a bedroom set the other day and had a good experience. Richard Rogers was our sells person he was very knowledgeable and helped with several questions we had. This was one of the best furniture buying experiences I’ve had in a long time.
My wife and I went looking for recliners,, and I went by the Kingsport Ashley home store and was greeted by Mr Richard Rogers, a very polite man and when he ask what we were looking for I told him , and he showed us what was available and he went above and beyond to help and give us the best deal on the recliners we purchased I would recommend to any of my friends to go by Ashley's and talk with any store employee. They are good people and as for Mr Richard Rogers he did us right and he smiled all the while , thank you
Today my husband and I went to the Ashley Furniture store in Kingsport to look for recliners. Our salesman Rich Rogers was very helpful in helping me make a decision on what we wanted. We ended up purchasing 2 power reclining loveseats with 2 matching endtables and 2 lamps. He was not pushy, he took a lot of time with us and even moved furniture around to help with the decision. If your not sure of what exactly you want, just go to Ashley in Kingsport and ask for Rich. You will be in the best hands with your furniture purchase. He and the manager got together and gave us a deal we could not pass up. Joe and Rodna Williams.
Gina did a great job. She worked hard to find the right pieces for our school office.
Great customer service! We’ve bought several things here & will keep coming back! Thanks Rich Rogers for your help!
We stopped in today shopping for couches for our living room and we were greeted so nicely by Katy. She showed us exactly what we were looking for in different variations of material and extra features. Katy made it an easy comfortable shopping experience. We highly recommend Ashley Furniture and ask for Katy!
Rich was great! Took me to exactly what I explained and wanted! 1000% recommend.
Rich rogers was very helpful!!
Great experience with the amazing staff. Rich and Gina were very nice and also very helpful.
Gina and Rich were so helpful! Excellent service all around.
Mark was an exceptional salesman to work with! He was patient as we weighed our bed options, helped us find the perfect fit and went above and beyond to get the bed delivered to us quickly. Will definitely be working with him for all our furniture needs! When you go in to Ashley Kingsport be sure to ask for Mark.
Brittney from Ashley of Kingsport was very helpful and is very knowledgable about all the product they keep in store and online!
Brittney was wonderful, listened to what we were looking for and went straight to work on it for us and met our needs so we could have what we needed today.
Very helpful staff, they truly carry great well made furniture. Not for those with a light wallet. You will appreciate the quality, you get what you pay for. They received 4 stars because it takes a long time for delivery of your purchase, and the salesperson may not know about delays. Just saying...
Gina was fantastic! She was very patient and willing to help us find exactly what we wanted! 10/10 recommend.
Awesome experience and easy to work with. Answered all our questions. Thanks Gina Hite for helping us with the process. If you need help ask for Gina!
We went into Ashley furniture with no intention of a purchase. We simply wanted to check out mattresses, specifically the Purple brand. The staff left us alone until we had laid down on several mattresses, trying them out. At that point, Richard Rogers asked if we might need some assistance. We said certainly. He’s a very nice man, and very knowledgeable on mattresses. He suggested we use the assessment machine to get an idea of what our bodies might find most useful. Interesting technology. Long story short, we did buy a mattress and base that elevates While we likely could have chased around for a better deal, our time was best used at the Kingsport Ashley store. We are very happy with the support Rich provided. He’s obviously a salesman but he knows his stuff and doesn’t seem to be prone to up selling efforts. We are very satisfied with the result!!
Richard & Katy went above and beyond their responsibility to serve us. We felt at home and like VIP. Thank you both for the great experience and helping us find what we need.
Top notch
Rich was an absolute pleasure to work with! He worked with me to help furnish my home.
Katy and Rich were fantastic and helped us find exactly what we wanted.
After going to another store and being told out couch would be delivered today, then getting a call saying they didn't have all the pieces, we ended up at Ashley's. Rich was amazing!! We found the same couch we were supposed to be getting, but it was more than the other store. Rich not only gave us a great price but made sure we got delivery and warranty for a lower price. We only paid $100 more with Ashley's, but Rich was able to guarantee delivery! If you go to Ashley's in Kingsport ask for Rich he will take good care of you.
Brittney was very helpful and attentive to helping us find exactly what we were looking for. She answered all of our questions and took the time to make sure we saw all the different options. She was AMAZING! We will definitely be back to Ashley because of her! A+++++
Brittney did a great job helping us select our couch and working with us through delivery!
Rich Rogers was the absolute BEST I have ever dealt with..Gina and Doris were also awesome .Can't say enough about the three of them .
Rich was very kind and gave excellent customer service and wasn’t pushy, I would refer him to anyone and everyone. Thank you for making my shopping experience very pleasurable
It was very easy to buy furniture and I got exactly what I came for! Staff was also very kind.
We went to Ashley furniture to get some things for our new place. Cassi was very helpful, Knowledgeable, and patient. The store had a wide selection of beautiful choices, and we found just what we were looking for. I highly recommend!
The service was great in store. I bought a tempurpedic queen size bed with adjustable base, a dresser (no mirror), a chest of drawers and headboard, and delivery with set up all for 7G. Good wood but wow expensive.
Very nice store and staff members!!! Mark Eckert was very helpful to me and my wife helped us w any questions or concerns we had
Lots of furniture and good prices
Katy provided great customer service…she did a great job!
Great customer service
My daughter and I purchased a beautiful sectional sofa. I didn’t expect to buy anything but Gina showed us many different fabrics and styles. She also mentioned the interest free financing plan which allowed me to purchase the sofa today. Thank you, Gina, for your help today ! ~ Tracey
I want to thank Gina and Rich for the outstanding customer service. We really appreciate the time they took to show us around, let us look on our own and even going above and beyond to move furniture around in the showroom. Very happy customers that will be back.
Brittney was very helpful finding what we needed. We will definitely go back to her with any furniture purchases we need!
I had a great experience working with Rich and Gina. Once I decided on my purchase they made the process fast and easy. ❤️
Gina was fantastic! Very helpful. Will definitely shop here again.
Nice place indoors and great parking. Plenty of stock and helpful friendly accommodating staff. A bit pricey!
Brittney was very helpful to me and my wife, made our purchase easy
Just bought new living room furniture and had a great experience due to Rich. He was amazing to work with and got me a great deal. I'm excited to get my new furniture. When I am ready to get new furniture for other rooms, I will be going to Ashley and talking to Rich again.
Brittaney was so helpful and made everything easy for us to purchase everything we needed!!
Richard Rodgers helped us find everything for our bedroom that we could’ve ever wished for! We will definitely be back to see him to furnish the rest of our home! He’s the greatest salesman I have ever met!
Cassi and Rich provided us with great service with the purchase of our dining room table. Very helpful and friendly !
3 weeks later they say next week. Every time they say next week. Don't believe anything they say.
Cassi was exceptionally helpful in choosing a dining set. Full of information and plenty of knowledge and experience. Made everything very smooth.
Great experience and easy to work with. Cooper helped pick the right mattress and was very knowledgeable. Very happy with our purchase.
Cooper was excellent and very helpful in helping me with my furniture selection.
Very professional and welcoming. Cooper didn't pressure the sale and was just so perfect with his eye to detail.
Visited the store today and Brittney was such an amazing associate. She helped me find a perfect bed frame!
My wife and I purchased new furniture from Ashley at the Kingsport Store. Our sales rep Cassi was great to work with. Very professional, very, very helpful. Thank you Cassi for making our experience a great one.
Best furniture buying experience ever. Highly recommend. Cooper went above and beyond to make us feel comfortable and assist us with our purchase. So glad our furniture shopping is finally over. Thank you Cooper!!!
We had a great experience at Ashley Furniture in Kingsport. Gina is amazing!
Vanessa Stansberry was so helpful and very pleasant to work with! Highly recommend seeing her. :)
Gina was great to work with. She was able to match pricing with no trouble at all. Extremely pleased with our visit and purchase at Ashley Furniture in Kingspirt.
I have purchased multiple times from Ashley in Kingsport. Rich has helped me over the years and is one of the reasons I like to go to that store. I went in to buy a mattress and boxed springs yesterday, and he was as helpful as always. He introduced me to a sales person named Vanessa, and she took excellent care of me during the purchase. The really nice thing is that it is not a high-pressure sales environment. The people are friendly and seem to really work well as a team helping each other. The quality of the merchandise is good and the prices are reasonable. No reason not to shop there!
This was my first time buying from Ashley Furniture. I have always purchased elsewhere due to finding the best deals. I was greeted by Richard Roger’s and instantly felt a sense of trust with him. I made my first purchase with the intent to purchase again in the future for a local business I run. The piece I purchased is currently available at multiple furniture stores. Roger and Katie are the sole reason I became a customer of Ashley Furniture. See you soon!
Gina was amazing to help me! She helped me find the couch and everything else for such a good price. While waiting on paperwork she was super helpful in finding out different furniture prices that I was looking at as well. Beyond thankful for her during this experience.
I was very happy with my visit today at Ashley's. Richard my salesperson help me out a lot I came out with a new recliner
We had a great experience at Ashley due to our salesperson, Gina Hite. She was pleasant, knowledgeable, and patient with us while we made our decisions, without being pushy . This was a big buy for us and we appreciated her help and experience!
Me and my wife had ordered bar stools that was to be shipped to the store. We was told they had came in so we drove all the way from big stone gap, va to find out they in fact was not there. The computer messed up and showed them to be there when they wasn’t. When Rich Roger’s and Gina Hite seen what had happened they jumped through hoops to get our issue solved and save us from having to make the long trip back! They was able to get us the floor models and we drove off with our stools! We highly recommend them and we will be buying all our furniture from them!
Customer service given by Gina H. was excellent!!! Will certainly recommend Ashley Furniture (Gina) to others.
Vanessa S. Was very helpful in helping me find the perfect dinning table and seating. Fast and easy buying. Very friendly and kind people. Thank you
Brittany was fantastic helping us find our new couch set! So easy!
Vanessa and the Ashley Furniture team in Kingsport were such a big help with purchasing a new recliner. They even went out of their way to offer me the sale price after the sale ended. Very easy to work with! We will be back!
We highly recommend this store for anyone looking for great furniture. The store manager Curtis and our salesman Rich went above and beyond to find us a beautiful couch at a great price!! Thank you all so much for everything!!!
Brittany was great!
We bought a sectional sofa and a dining room table from Ashley’s in Kingsport TN. and Richard Rogers was our salesman. He was a real professional and pleasure to deal with. He made it so easy to buy what we wanted. When we need any other furniture we will want Richard to help with that. I would recommend to go see Richard at Ashley’s with any of you furnishing needs
Cassi at Ashley of Kingsport tn was very helpful and was able to answer all my questions without hesitation.she helped me to build a sectional that would fit my needs and space. A great experience!
Cassi was absolutely wonderful to work with, she helped us tremendously!
Richard was very helpful I had purchased a living room suite in 12.20 and told by sales lady is was leather paid $2600 for it it isn’t leather an I purchased the pet warranty which isn’t run out an warranty company won’t take care of it but the suit is peeling but Richard has helped me with purchasing another suit and was very helpful I really recommend him for your next purchase
Brittney was so professional and helpful 👏. She went out and beyond to make sure we are happy with everything.
Very professional staff! You couldn’t beat our salesman Mark Eckert, Top notch!
Quick customer service upon arrival, Katy was a Saint shes calm and very helpful when it came to helping us find bedroom furniture that would work for our growing children. All staff were very friendly.
Katy was helpful with purchasing my furniture.
They did a wonderful job taking care of me and my wife! Richie and Gina will certainly receive my business again
Rich and Vanessa were fantastic and always found a way to make the pricing work with what we were able to do! Definitely recommend working with them for all purchases at Ashley’s, I know I will in the future.
Rich was great & made our experience timely & simple! Will be back !
Rich was great made buying furniture fun
Vanessa and Rich were so helpful! Their customer service skills and personalities were only outshone by their style!! Thanks for a great experience!
Rich is awesome. We have dealt with Rich for many years and he has always took care of us and treated us great. Very professional and friendly.
Venessa and rich were so helpful they were so nice and got me great deals!
Richard was amazing salesperson
Had a wonderful experience at Ashley Furniture in Kingsport this evening!! Rich and Gina took excellent care of me and I highly recommend!!
Rich and Gina helped us find the perfect sectional for our living room and made sure everything was exactly what we wanted.
Brittany was very helpful. I explained what I wanted and she walked me through it. Got what I wanted and things I didn’t know I could get! Stress free experience!
Went in looking for a new sectional. Mark helped us. Top notch guy! We enjoyed shopping with him. He was a delight! Thanks Mark!
Just what I was looking for.
Gina is so great to work with, very knowledgeable .. she got us an amazing deal.. not once but twice.. we'll definitely be going back again
Katy made our experience easy and fun. We hit it off with her right away.
Gina and Rich were extremely helpful and courteous.
Glad to see Rich back in Kingsport! Fast and friendly service!
Good selection of items. Rich Rogers was extremely helpful! He’s the best. Will definitely be back.
Rich Rogers was the absolute best from the moment we walked in the door. We will be back!!
Cassi and Mark did a great job helping us select our mattresses. Great customer service.
Excellent experience!!
Cassi Parker was so excellent and that why I bought the couch 🙂 Thanks!
Rich and Cooper went above and beyond to accommodate my needs. Rich knows his product line and was quick with an answer to my questions regarding style, color, or design. I would definitely recommend visiting the Ashley store in Kingsport, TN and letting Rich or Cooper help you with your whole home decorating needs.
Katy from Ashley Furniture provided exceptional service. Her product knowledge, attentiveness, and friendly demeanor made the shopping experience enjoyable. She assisted in finding the perfect pieces for my home and ensured a smooth transaction. I highly recommend Katy for her professionalism and dedication to customer satisfaction.
Great Variety & Service .... Brittney was Great !!!!
Brittany was great. Very helpful
Very good
Katy did an excellent job helping us while we were shopping. She was very pleasant, knowledgeable and happy to help. We will definitely ask for her when we return to the store.
Katy will help you find the most perfect piece of furniture for your home!
Katy met us smiling at the door when we came in and stayed by our side as we made our purchase. We couldn't be more happy with the level of service from Katy and the Ashley team in Kingsport No pressure at all! Everything we asked, try delivered! Thank you for caring for us last Saturday! Can't wait for our new furniture!
Katy P was AMAZING! She was SUPER helpful and made my experience a JOY! I will definitely be back!
Brittney was very nice and helpful!
Brittney was very helpful and made my purchase so easy!
Cassi was a great help with what I was looking for!
My experience here was great! The moment I walked in and was greeted by Brittney with her smile and wonderful attitude. She was knew the merchandise and answers to every question I asked. I was able to purchase exactly what I wanted at a great price.
Vanessa was very helpful in helping us select some new bedding. She was very friendly and courteous.
Great customer service with Vanessa! She was so nice and answered all our questions.
Vanessa was amazingly personable and knowledgeable. She made me feel at ease the moment I met her. I didn’t feel pressured at all. I recommend going to Ashley in Kingsport and working with Vanessa. Ella también habla español. 😊
Brittany has helped us twice so far at the new Ashley location! She’s been super communicative and easy to get a deal done. The fastest transactions and she’s super helpful! Thank you so so much!
We had a great experience at Ashley today! Rich Rogers was very helpful! Will definitely shop here again!
Gina is honestly the best I’ve ever dealt with! She was never pushy one time and made me feel so welcomed! She was truely a blessing today!!
Richard went above and beyond to make sure we got the exact furniture we wanted. He never tired of trying to help us every step of the way. He was available by text and answered any questions we had.
Everyone was wonderful at Ashley, especially our sales associate, Vanessa! She reworked and recalculated our monthly payments till everything was perfect. She also was very patient as we changed our mind several times. Couldn’t ask for a better sales representative!
Rich was great to work with. He helped me find what I wanted & provided amazing customer service . Will definitely be working with him when I come back !
Vanessa greeted us as soon as we walked in and while we knew what couch we wanted, she got us all measurements and let us know of the sales and warranties to protect our purchase. Very easy experience. We were in and out with a sectional in about 20 minutes.
Easy to work with, was able to tell her what I needed and she did not try to sell me stuff I was not interested in
Cassi was super helpful great experience with her
Staff @ Ashley Furniture Kingsport was very friendly & helpful.
10/10 recommend Ashley Furniture in Kingsport!! Gina and Richard were more than happy to assist us in our search for a new sectional and helped us find the perfect fit for our home!!
Brittany was professional, accommodating, helpful and also was very friendly in helping make my purchases! I would definitely recommend Ashley Furniture and Brittany.
Rich and Gina were knowledgeable about the products being sold. We were able to pick out a bedroom set and mattress for a picky teen!
The store was inviting and I was welcomed as soon as entering. Rich and Gina played great roles in helping me select the perfect mattress. Thank you for all the help.
Very helpful and very knowledgeable about the furniture, a true asset.
We had a great experience at Ashley’s in Kingsport. They had the sectional we were after but we needed a right facing sofa chaise so they ordered it for us. Cassi was awesome. No pressure assistance, answered all of our questions regarding size, ordering, shipping, price matching, protection and more. She even helped me measure it with a tape measure. We were also able to have it shipped closer to home so that we as an added bonus. Definitely a good experience. Ask for Cassi if you go.
Gina was amazing well all of the people there are so helpful and kind. This is my second purchase and I will continue to buy at Ashley the customer service is unmatched
I had an amazing experience with Ashley Store! The customer service Vanessa provided was top-notch, I highly recommend her to anyone looking for excellent customer service At the Kingsport Tn Store.
Experience was great. Rich was able to price match competitors even when others at Ashley said they couldn't. He follow-up with the delivery team to move our date up. We are running into issues with the drawers and Rich is working on getting that resolved.
Mark was very helpful and knowledgeable about the furniture. After we told him what we were looking for in living room furniture, he showed us the the appropriate pieces without the feeling of being pressured into making a purchase. Which a purchase was made and looking forward to receiving a new reclining loveseat. Thank you Mark!!
Brittany was very helpful! Thank you .
Was a great experience. Roger worked hard to get a good deal and Vanessa helped with all my questions. Definitely be back!
Rich Roger's and Vanessa S. Was extremely helpful and nice. Ashley on Stone Drive is my new location.
Mark Eckert provided flawless assistance as my wife and I sought to purchase new tables, chairs and a sofa for our living room.
Rich Rogers got me taken care of
We started out just stopping by to browse. Cassi was immediately attentive to our needs and advised us of the lay out of the store and where to find everything we may have needed. She was a very polite and helpful sales professional. She did not hover, allowed us to browse freely and checked in with us on occasion. Then there was Rich, what an absolute pleasure to work with. He was friendly, kind, helpful and pointed us in the direction of some real deals. And I must say, Rich smelled amazing, his cologne was subtle and professional. We got to meet the Manager, super kind and made us feel right at home. Gina wasn't part of our sales team but she was extremely sweet and inviting. Unfortunately, I can't remember the young lady who completed the sales transaction but she was so personable and easy to work with. Not to mention, she was kind and welcoming. The young gentleman in the warehouse was also very sweet and attentive. He offered to go above and beyond to make us comfortable with our purchase. Since we furnished multiple room, all of these professionals ensured we got a great deal. I feel like we got the best bang for our buck. All in all, our experience at Ashley of Kingsport was phenomenal. I would highly recommend this store. You won't be sorry that you see their great products, but, more importantly, you will be made to feel like family and treated with the utmost respect. Thank you all for being AMAZING!!!@ Cathy and Shawn Wittwer
Excellent service, Vanessa Stansberry helps us and provides us with all the information in Spanish, which was excellent for us😀
Brittany did a wonderful job at helping to find the things we wanted.
I received great service, Richard Rogers was very helpful to find what I was looking for. I visited the store 4 times and each time he was courteous, helpful and remembered me each time I came in the store.
Gina and Rich had the information we needed to make our purchase at Ashley Furniture quick and easy!
Rich and Gina are always the best to work with! We have bought several pieces from them and they always deliver 10/10 customer service. Thank you again for all of your help!
Rich and Gina were incredibly helpful when we were looking to furnish our home. They were super friendly and patient with all of our questions. We will definitely be back to see them when we are in the market for more furniture.
Had a great experience today! Cassi was very knowledgeable and very friendly!
I had a great experience with Rich Rogers!! He's an amazing salesman that I highly recommend!! Very nice guy!!
Mark Eckert at Kinsport Ashley furniture guided me to my interests in the store. He went out of his way to make sure my delivery and set up was done before Thanksgiving. Thank you Mark for all your extra efforts with me.
The sales lady, Gina, was very helpful in helping us find the right furniture for our needs. She was well informed of the the options that each piece offers. Gina was very knowledgeable and has a great personality! We definitely will shop at Ashley's for our furniture needs in the future.
Brittney was amazing and helped us so much during our vist today will be coming back
Brittney from your Kingsport, TN store was the best. She was very knowledgeable and friendly. When we buy more furniture from Ashley's we will be asking for Brittney to guide us through our purchase.
Rich Rogers was awesome! Very friendly and very knowledgeable. Loved his bow tie!
Gina and Rich were such a great help!! We will be back for any of our furniture needs!!!
Great sales person. Lots of help. Enjoyable to work with. Would ask for him again.
My Mom and I went to Ashley furniture in Kingsport and were greeted by Gina and Rich. They were so great to work with and help us find the perfect furniture for my home which is my first home so I didn't really know what I wanted plus I’m very indecisive😂. With the help from my Gina and Rich I was able to find the perfect sectional plus a dining room table and coffee table. They were great to work with I will definitely be back when I need any another furniture. I would recommend anyone to come and work with to kind and great people.
Brittney was awesome! Very friendly, and knowledgeable!
Brittney is an EXCELLENT sales associate! Very helpful and patient! Highly recommend!
Went to Ashley Furniture on a Grand Opening Day. Everyone was nice and welcoming. Beautiful furniture & accessories. Richard R. was great! He assisted my daughter in buying her own couch for the first time. Richard was very kind and helpful!
We shopped with Rich while he was at the new Chillicothe Ohio location at their Grand Opening event. I had a wonderful experience. Shopping for anything with me is a long process, I research and overthink every last detail. So I came prepared to spend a good bit of time and didn’t want to tie him up from other customers. So I communicated to him my plan and asked that he just allow me to let him know when I was ready. He was phenomenal!!! He checked back often, most times having to search the entire store for me. But he hung in with me, was beyond kind and even shared his contact information with me so that the next time we are through Tennessee we can stop in Kingsport and visit. Ultimately we made our purchase of a sectional, once home we noticed 2 mistakes on the invoice (their computers went down during our sale) I called the next day and Rich immediately fixed the issue which included ordering an additional piece of the sofa at no additional cost to us. I truly expected to call in the next day, talk to a random customer service person who would tell me that since I didn’t notice before signing there was nothing they could do. But nope! Rich took care of it!!! This is a first for me! I walked out on a purchase at Big Sandy about 5 months ago because of their failure to communicate and deceitful antics of tacking on additional costs. Rich and Ashley’s has given me hope of a future of purchasing furniture locally and not being forced to only purchase online! Thank you Rich and the whole team that came for Chillicothe’s Grand Opening. You set the bar high!
Richard Rogers was AMAZING to work with. Made our evening! Great person. Helped to get us what we were looking for with the best price.
Rich and Kim are the best thing since sliced bread ❤️
My husband and I went into the Chillicothe, OH grand opening to take a look around. Once we found what we were interested in we happened upon Rich Rogers, who was a great help! You definitely do not meet salesmen like him every day. Rich is very personable and he went above and beyond to make sure we had a great experience. Thank you!
Our associate Rich Roger's was great to work with. He was very kind & helpful, making our decision to purchase new living room furniture easy. 😊
We were extremely pleased with our visit to the new store in Chillicothe, OH. There is a great selection of everything you need. Rich Rogers took care of us we were given outstanding service by him. We were so happy to meet Brian also. The employees who greeted us were so kind and helpful. I am sure we will return to make another purchase in the future.
My salesman, Rich was very nice and helpful!
Thank you Richard Rogers for all of your help at Ashley Grand Opening in Chillicothe. Wonderful salesman. Thanks again Nancy Mackey
Very attractive display of furniture. Friendly and helpful customer service.
Enjoyed shopping at Ashley Store; we were greeted by Mark Eckert. He was so helpful and knowledgeable of just what we needed. This was a very plesant shopping experience.
Had a wonderful shopping experience with a great sales team. Richard was such a delight with wonderful knowledge of the products as well down to earth! 💗
Rich Rogers was so great to work with!
Brittney was great. She answered all our questions.
Brittany was absolutely the best, she listened to us and helped us making decisions and showing us showroom and online furniture. I needed help to furnish living room, dining room and 2 bedrooms. I was overwhelmed and had brought my 2 grand-daughters with me, Brittany listened to them and helped pick out styles they liked. Brittany made the task of furnishing our home a joy. She was so helpful in adding our last minute picks to our list. Thank you Brittany for your help, from buys to sales and finance savings you were a joy to work with. The Murray family. 11/04/2023
Brittney was very nice, she knew her products very well and was very helpful.
The customer service I received at Ashley's in Kingsport was awesome. Ask for Ms. Brittney. You will not be disappointed.
We had a great experience shopping at Ashley Furniture in Kingsport. We were looking for a recliner and actually found a near identical option at another store at a lower cost. We ended up returning to Ashley to purchase because we felt the quality was better and the service we received from Rich Roger’s was top notch. We will definitely return and request Rich for our next furniture purchase.
Richard and Vanessa were great! Excellent service!!! Great Prices!!
If you need some furniture, definitely head to Ashley to see Rich! Excellent service!
I went to Ashley’s furniture today, looking for a small dining table and chairs. A young lady whose name is Cassi, did a great job helping me find just the right set I was looking for, within less than an hour I found, I purchased. A done deal. She was great in every aspect. I will definitely call on Cassi again.
Rich did great awesome sales person Very knowledgeable of the product and was very helpful to us
Rich was very friendly and knowledgeable. He helped us today and took care of everything we needed.
Mark was a great help and made an effort to get us what we wanted exactly!
Brittney gave us excellent service. We have made multiple purchases with the Kingsport store and will continue to keep going back .
Gina was so nice and helpful.
Rich and Brittany provided excellent service. Would shop there again!
Rich Rogers was wonderful to work with!!
Mark Ekart served us well in picking out our dining room table !!
Rich and Gina were wonderful. Very friendly and knowledgeable. Super pleased with our purchases.
Gina was amazing, I would highly recommend buying a mattress through Ashley. They use a machine that gauges your pressure spots and determines the perfect mattress for you.
Richard Rogers, Ashley Furniture, provided excellent customer service. I will definitely make any future furniture purchases from him.
Brittany was so helpful and great to work with!
We received excellent service in the Kingsport store. Brittney Farmer was very helpful answering all questions and helping us get the best price available for our purchase! Very pleased with our visit!
Rich was very helpful and friendly. All our questions were answered and the buying process was made as simple and smooth as possible.
Gina and Rich worked together as a great team, providing me and my wife great customer service and being professional. I usually come away from a big purchase almost sick. After our transaction, I felt fine. Gina and Rich took all the pressure off. We enjoyed getting to know them both. Big thanks to both of them for a great experience.
Cassi Parker was a huge in helping me select the right recliner for my needs. Thanks again Cassi for your help!
Very nice and professional. Looked out for our best interest. Very knowledgeable about the items we were looking at. Would definitely ask for him for our next purchase.
Richard Roger’s was very pleasant to work with. He helped find the pieces of furniture that I needed to fit my needs. He was very informative of the products and was able to answer any questions I had.. I will continue to do business with Richard in the future..!!!! Thanks Richard..!!!!!
Great service and great product! Mr. Rogers was a huge help and provided great customer service! Definitely will be back for future needs.
Brittany was excellent. She explained everything to me about the sale and very professional. If you shop at the Ashly store in kingsport make sure you ask for Brittany
Ashley Kingsport continues to be THE resource for furniture and great customer service. Introduce yourself to Rich. He knows the products, helpful ideas and make a friend at same time.
My husband and I visited on 10-8-23. The staff was extremely friendly and helpful upon entrance. Mrs. Gina Hite assisted us by providing varies information on the pieces shown. She gave us time to discuss our options as well as all possible outcomes. Gina was a pleasure to speak with and very knowledgeable. When you visit, you will leave satisfied.
We had a great experience helping my mom purchase a dining room table and chairs. Mark Eckert was a great help and we were very pleased with our experience.
Rich was quite helpful in helping us find the perfect fit that we were looking for in our home and gave us great advice and a great deal. Thanks again for working with us on our home furniture needs!
They have nice furniture, but the salespeople following you around while you're trying to shop is really annoying.
We recently purchased furniture from this store and Richard Rogers was so helpful and made it an enjoyable experience. We will definitely shop here again and use Richard's expert advice!!
Brittany was very helpful and even got us a better price. She price matched to the internet prices which were cheaper. Awesome customer service.
The whole shopping experience was great. Our sales representative, Mark Eckert was very helpful and knowledgeable about the items we were looking at. Items we picked are well made and good quality.
Gina helped us out, she's the best. All went smooth and happy with my purchase
We had a great experience today and Gina Hite was a pleasure to with!
I just went to Ashley Furniture. In their new location. It’s great. They introduced themselves, asked me what I was looking for and told me where I could find the bed frames. I browsed the store and I found one I really liked. It was really marked down. I walked around some more but I liked the marked down one the best. Brittney told me it was a very durable wood bed. She didn’t try to steer me in a higher price range. She was great. Everyone was super friendly. Thank you. I will shop with you again!
Rich and Venessa were great to work with. I was in a bit of a rush to get some furniture and they went above to make sure I got what I needed and was taken care of.
Brittney was a great help to me. I think she went above and beyond to help me with a challenging situation. I am very grateful. Thank you Brittney.
Brittany at Kingsport TN store was awesome to shop with. Patient with our indecisions is an understatement. If for no other reason, she would be the reason we continue to shop at Ashley
Gina was extremely helpful in assisting my wife and I with our purchase of a new sofa. She never tried to upsell us and was more than happy to answer our many questions while also giving us the time we needed to make the right decision. If we need furniture in the future, we’d love to give Gina and Ashley Furniture our business again.
Wonderful service from Gina
Gina is amazing sales person to deal with makes the experience so easy
The crew at Ashley in Kingsport TN is top notch. We were happy with the excellent and speedy service provided.
Sales Associate Gina provided great service! Highly recommend and will shop at Ashley Furniture again.
Brittney was very helpful and provided great customer service with my purchases
Cassi was very helpful and very professional
I had a fantastic experience at Ashley Furniture, thanks to Richard and Cooper. Their expertise and helpfulness were truly exceptional. They guided me through their extensive range of couches, answering all my questions with in-depth knowledge about the products. Their assistance made my purchase decision much easier, and I'm thrilled with my new couches. I can't thank Richard and Cooper enough for their outstanding service.
I had a wonderful experience with Vanessa and Rich at Ashley Furniture in Kingsport,TN. They had just completed a long week Grand opening over Labor Day weekend. They extended the sales prices for me and had excellent recommendations to help me affordably purchase bedding for a new 3 bedroom home. Experienced, friendly and willing to work within a budget. Couldn’t ask for more.
Gina was very helpful and considerate in helping my husband and me find the right furniture to fit our needs. Overall, it was an enjoyable experience.
Cassi was great! Great selection and prices were reasonable.
Visited our local Ashley store today for some living room furniture. Our salesperson Gina was great. Very knowledgeable and no pressure sale. We could not have asked for a better buying experience.
Richard Rogers is great
I had a great time buying a mattress. Rich and Vanessa was so helpful they knowledge of mattress was so great thank so much Rich and Vanessa
Cassi was extremely helpful and worked diligently to find our perfect couch. We are so happy with our purchase and cannot wait for it to arrive.
Mark Eckert was the bomb in customer service. He didn't pressure us on anything. Thank you for all the help.
Richard Rogers greeted us as soon as we walked into The store. Was very friendly and knowledgeable about what we were looking for. Introduced us to Kim( I think), store manger. She was very efficient and friendly. Richard was very honest about us getting our sectional. Offered info on mattresses as well. Great people to work with.
Richard was great, he helped finding my dinning table for 16. He needs a raise!!
Wonderful staff. Very friendly and willing to go above and beyond. Rich Rodgers was top notch and so was Carrie
We had a great experience buying our new couch. Brittany Farmer was so patient with us and knowledgeable. She was amazing!
Professional and easy to work with. Great deals! Will be back!
Excellent customer service! Go see Richard Rogers, you won't be disappointed!
Rich Rogers was a very helpful and kind man! He offered amazing service and went out of his way to make sure everything was perfect!
Rich Rogers was very helpful and friendly. He went above and beyond to make sure our purchase was not only easy but getting us the best deal.
We bought furniture 5 years ago from Rich, walked back in the store yesterday and it was like walking into family! He never skipped a beat! Absolutely would recommend him and Gina to anyone for sales at Ashley! Thank you so much!
Mark is excellent and was so helpful. He helped my husband and I find a sofa and loveseat set for an amazing deal.
Brittany was very helpful and efficient.
Beautiful new store in Kingsport TN. Great selection and prices. RICHARD ROGERS helped us tremendously and was a real pleasure to work with.
Just found out that Rich Rogers is back at the Ashley in Kingsport. I will be doing all of my shopping there. He is the best ever!! Top quality service and professionalism. Best salesman I have ever know!
We just bought a Purple mattress and adjustable bed frame. Brittany was very professional and kind. She went the extra mile to help us get the best mattress to protect me from pressure sores. And it was very much appreciated.
Great job, Brittany!!! We had looked other places, but your knowledgeable and no push approach sold us both right away. Thank you in advance for our good night’s sleep and no more pressure sores.
Rich Rogers was very helpful. I would recommend him.
Had such an incredible experience shopping at Ashley furniture in Kingsport. Every single one of the employees were absolutely wonderful and went over the top to help out in any way they could. A very Special thank you to Rich and Gina! We look forward to visiting you in your new location as soon as you open! Thank you once again.
My husband and I are moving to a new house and dropped into Ashley’s ‘going out of business’ sale in Kingsport. Brittney came to our aid. Over and over she was figuring the new prices after the discount. Carrying our items around she continued to find the answers to all of our questions. We bought several items and even came back when she told us of their final markdowns. Of course we found more items to buy and will definitely be visiting Brittney at the new store when open. Thank you for the rest of the team as we checked out and even your staff loaded our trailer for us.
Very nice Helpful and considerate
Richard Rogers has been a big in help in getting us what we were looking for. Will purchase from this store again.
Vanessa and the store manager were so wonderful to me! They helped out and answered all my questions and gave me the best deal!! Please go check them! Will definitely go back again!
Rich and Gina were both great to work with.
Rick was very helpful and professional, Gina as well extremely friendly
Rich did a good job. Happy with my purchase.
Rich and Vanessa were AMAZING! They greeted us with warm and friendly service and were so helpful through our entire buying process.
I had the best experience at Ashley! I received the best deal ever from Rich and Vanessa! If you want great deals a quality home furnishings, visit the Ashley Store in Kingsport and there new location to open on August 25th.
Rich and cassi were amazing and so helpful
Richard was excellent
Rich Rogers was very helpful! Great service!
(Translated by Google) Good warmth and serves very well! (Original) Buena calidez y atiende muy bien !
Richard was helpful in helping me with the purchase of my new furniture
Rich was very kind and helpful with our new purchase. He went above and beyond making sure all of our needs were met and made our transaction seamless. Excellent customer service.
Love our sectional that Rich helped us with!
Rich was very nice and helpful and very easy to work with. Highly recommend him!
Thanks to Cassie for taking care of our home furnishing needs !
Richard was very helpful! Appreciate his professionalism.
Rich did a amazing job, very patient and worked with us
Rich and Gina are wonderful to work with!!
Very professional and knowledgeable. Took the time to show me different products until I found exactly what I was looking for.
Great atmosphere and Vanessa helped me find just what I was looking for.
Mark Eckert was great. He was so nice and offered suggestions on items I was interested in purchasing, then allowed time for me to “test drive” without being intrusive . He checked with me periodically and I ended up buying more than I had originally planned.I highly recommend him to help.
Mark was a wonderful salesperson. Knowledgeable, friendly, and courteous. Would do business with him again.
Great customer service. Mark was very helpful at the Kingsport TN Ashley store.
Amazing sales and delivery!!! Would highly recommend!!!
Brittany was amazing. She asked what I was in search of pointed me in the right direction, and allowed me to shop without hovering over me. She made sure that I knew where to find her if I had any questions, and answered the questions that I had when I found the products I was interested in. Her knowledge of the products and knowledge of the stores electronic system were wonderful, making everything super easy and seem less for me as the costumer. Not only did she price match another stores prices but beat them by $75 to earn my business.
Had a great experience with Cassi. Ashley Store had a great selection with great prices and the customer service from Cassi was excellent as well. Professional and down to earth.
Cassi was very friendly and helpful while we were shopping for a new sofa. She was very knowledgeable of the products and the warranty services.
Richard Roger's is the best. He is the only one I do business with and send business too. For all my Furniture needs
Gina was so kind and helpful to our family while we selected furniture for our home. We highly recommend shopping at Ashley Furniture for your next purchase.
Mark Eckert was a great help thank you !
Brittney made our furniture shopping experience fast and easy! We told her what we were looking for and she found the perfect set for our family! We will definitely shop at Ashley for any of our furniture needs in the future. Thank you again Brittney for all your help!
We visited this store just to browse and was met by the most down to earth sales rep, her name was Autumn! She was AMAZING! She was very knowledgeable, friendly and so genuine! You don’t see that much. Most reps are so sales driven you don’t even want to go take a peek anywhere but she was just so nice and just made us feel so welcome! Definitely will be back and hope to see her there!!
if your in the market to buy some good furniture or bedding go see richard Rodgers @ Ashley's in kingsport
Autumn was literally the BEST. She was so knowledgeable and able to answer all of my questions. The furniture selection was amazing at this store and I left feeling satisfied. Ashley is the ONLY store I will purchase furniture from and Autumn will be the associate I ask for from now on!
This location is large and has a lot to choose from. Autumn was super helpful and helped us find exactly what we were looking for!
I had the pleasure of working with Autumn at this location. She helped us find just the right pieces. She was very kind and not pushy like most sales people. The store is very clean, well taken care of and has a great selection. Thanks!
Great place to buy new furniture! Autumn is an absolutely phenomenal sales rep. Helped me find everything I needed and was very pleasant to work with.
Absolutely the best team members there. Rich was very detailed and gave his honest opinion and what the best deal was ! I would recommend the kingsport Ashley’s to anyone !!!
Autumn was such a pleasure to work with on finding the right furniture for our needs. Friendly and knowledgeable, professional service. We will be back again and recommend her.
Great store, super friendly staff!
Excellent service! Richard was great!
Stopped in to find a new recliner. The sales staff was extremely helpful and I found the chair I was looking for. It is now looking great in my living room! Thanks for all your help!
Richard Rogers was my sales rep. He did an excellent job for us. Looking forward to receiving our office furniture.
Richard Rogers was so helpful and did an amazing job with communication and helping me find what I needed!
Excellent customer service.Brittney did a great job.
Nikki and Gina were so helpful! They made buying a new couch a simple and wonderful experience
Gina and Nikki were amazing! We found the right couch for us and we're really excited to get it. Very thankful for their helpfulness and professional demeanors !
Rich is a phenomenal salesman! He is so kind and patient. He has gone above and beyond to make sure we are satisfied with our purchases. I will be doing all of my business with him from now on. Thank you Rich!!! See you soon!
Brittany provided a great experience for us while shopping for furniture for our first home. She answered all of our questions, and had many recommendations for us. We will always ask for Brittney when returning to Ashley Home Furniture!
Purchased 2 lamps at Kingsport store. Love them. Brittany was kind enough to show me sale items
Highly recommend Ashley in Kingsport! Richard Rogers was phenomenal and has my business from now on!
Rich Rogers with Ashley Furniture in Kingsport Tn was great to work with. He was very helpful and knowledgeable. This is our second time buying from Rich and he didn’t disappoint.
Thanks for all the help Rich!
Didn’t find what I was looking for but definitely will be back!
We purchased a bedroom set and mattress. Our overall experience was good besides some initial delay in finding out the prices. The loaders were very polite and careful.
I had a great experience at Ashley. The staff was very knowledgeable about their products and they were very helpful. Rich Rogers was great. I also found some chairs I really like!
Rich was very friendly and down to earth. Helped us find exactly what we were looking for! Cassie was great with handling the financial aspect of things and super friendly as well!!
While exploring the store, I realized my purse had been open the whole time and got worried that my driver's license and credit card were lost. Then this super awesome guy named Richard Rogers lent me a hand in helping me find my things. Everything turned out great in the end, and I managed to find them! Thank you, Richard Rogers, for being so helpful. God bless.
Richard Rogers was the salesman that worked with us, and we appreciated his knowledge of the products. His kindness and professionalism was so welcomed by us. Would choose him again as our salesman every visit we make to the store
Great deals during the moving sale going on now. Richard Rogers did a wonderful job in assisting us today. Be sure to go in and ask for Richard Rogers for any of your furniture or accessory needs!
Very helpful and knowledgeable and super friendly
Gina did a great job! Excellent customer service! Give her a raise!
Excellent selection and friendly service. No pressure. Looking forward to more shopping at Ashley soon!
Gina was very helpful and attentive and had great customer service skills.
The sales people that helped me was so nice and helpful.
My experience shopping at Ashley Furniture in Kingsport was a pleasure due to the professional and courteous employee named Cassi. My husband and I had come in to look at a specific sofa which was no longer available, but she encouraged us to browse the store and check out the sale priced merchandise. We found an item that was so lovely and priced so well that we decided to buy it. Cassi’s personal attention and ability to provide answers to every question that we had was very helpful to us. I would rate our experience today as a 10 out of ten.
Brittney was amazing and very helpful! She informed me of all my options and went out of her way to give me a great deal! I highly recommend coming here for your next big home purchase!
Went to Ashley's to look at new sofa and love seat since they were having a sale. Walked in and was greated immediately by Mark Eckert. He explained the sale going on and offered help of we needed it. I'm not the one that likes to be hovered around when looking to buy something. Mark wasn't like that at all. He gave us the space to look and then answered any and all questions we had. He also gave us his opinion when it came to finding the right sofa and love seat. Needless to say we ended up with sofa, loveseat, and also a TV stand. If your looking to purchase something like that I would recommend going to Ashley's and asking for Mark. He will be more than happy to help.
Salesman was very helpful and professional. Very pleased with our purchase.
I would leave zero stars if I could. We bought a sofa there, and the workers damaged it while loading it,leaving a huge tear in the leather couch. They refused to do anything aside from offer us $100. They did not even apologize! We spent over $3,000 that day only to be left with a damaged couch. The workers even lied and said that my husband said he was ok with the tear, which is ridiculous. We will never shop there again and are considering taking legal action.
See Mark Eckert he will make your buying experience easy and fast !! Thx mark
Rich Rogers was very helpful today. Came in looking for some chairs. I appreciated his knowledge of the different sets when we had questions as well as the time for us to look around and my wife and I to talk about what we liked and didn't.
Brittney was so wonderful to work with! She was so knowledgeable and really took the time to help us determine which product would be the best fit for our family. We came in looking for a new recliner, and ended up leaving with a new mattress instead. I know most people don’t think about mattresses when they go into Ashley Furniture. But I’m telling you, if you’re shopping for a mattress, Brittney is who you need to talk to!
Richard Rogers at Ashley furniture in Kingsport was fantastic. He was quick to make recommendations and was really knowledgeable about the furniture. Richard was very friendly and made the buying experience easy!
Richard Rogers helped us in the store today. He was very helpful and took the time to make the whole process smooth. I was very pleased with his service.
Mark Eckert provided excellent service!
Great friendly folks, felt like we had been friends for years!!! Highly recommend seeking out Gina and Rich!!! Thanks for making our transition to TN a pleasure
Mark was great with assisting us today. He worked hard to find us the best deal for to fit our needs. Would recommend him to all of our family and friends.
Rich was great! Made the whole process quick and easy.
Very pleased with our visit/purchase at this store. Rich helped us out and he was awesome and very friendly. Went in just to look and left with three items, I guess you can say he is good at his job!
Richard Roger's was very helpful and a huge help!
Rich Rogers was fantastic! Once he introduced himself, he let us browse and come to him when we were ready. He gave us great prices, discounts when he could, and even recommended something less expensive but just as good. Highly recommend asking for Rich if doing business with Ashley Furniture in Kiny!
Richard Rogers was our salesman and did any incredible job working with us on outdoor furniture was wanted for our patio! Would definitely consider working with him and going with Ashley again.
All the employees were completely attentive to our needs and request. Mark (our salesperson) was sensitive to me and my wife’s needs. A very professional service experience.
Mark Eckert was knowledgeable and helpful and helped find what I was looking
Gina was extremely helpful, professional and easy to work with. She price matched what we found from another store.
My wife and I went shopping today for a new couch and we stopped in Ashley and were greeted by Gina. She wasn’t one of those sales people who attacks you at the door and follows you like a lost puppy but rather asked if we were looking for anything in particular and pointed us in the direction we needed to go. After walking around for a few minutes she came up and asked if we found anything we liked and we showed her one we liked and she went and got the price and checked availability for us. That sofa was a little on the pricey side of what we were looking for and she needed up showing us another one around the price we liked and we ended up purchasing that one. Wonderful smooth experience for us, would definitely recommend.
I recently visited & made a purchase at Ashley Home Store in Kingsport Tenn. The customer service was excellent! Sales representative Rich Rogers was extremely helpful & professional! I had a great buying experience!
Cassi did a great job helping us find nice furniture for our new home! She was knowledgeable and she was attentive to what we liked! We will be back! Thank you 😊
Great customer service! Very friendly! Go see Brittney!
I want to thank Gina,Rich,and Curtis for helping me purchase the perfect bedroom set for my son! I get all of my furniture from the Ashley store! I am always treated so kindly when I shop at the Kingsport location.
Gina was a very helpful.
Gina is such a wonderful sales person to work with! Has great ideas for you furnishings! We will be back to see you soon! Thank you!
Cassie was a great help, went out of her way to help
Great customer service!! Made buying a pleasurable experience! Thank you Rich!
Gina was wonderful. She went above and beyond to help us and get the best deal.
We are in love with our new couch! Thanks to Rick at Ashley in Kingsport, He was amazing with helping us, made the process super sweet and simple! Highly recommend Ashley in Kingsport!
Mark was very helpful and knowledgeable. We found the recliner we needed quickly and he got us a great price. All in all we had a great experience.
Shoping at this store was a great joy. MARK AND LYNN were exceptional!!!
Mark Eckert did a great job helping us find exactly what we needed and was helpful throughout purchasing and pick up.
The Ashley store has good prices. The store is clean and my sales person, Mark, was very helpful! I will be back.
Rich and Dana helped us and were great!
Cassi was really helpful and took care of everything I needed.
Had an extraordinary experience, Mark Eckert helped me find the perfect bed frame and mattress and helped me with everything I needed.
Have nothing but good things to say about Brittney Wright with Ashley's Homestore store in Kingsport. She was patient with us and walked the sales floor over and over with us as we found the perfect sofas for our family.
Thank you Ashley Homestore Kingsport, especially Rich & Cassi, for all your help in providing the right furnishings for us! If you’re looking for quality and to be treated like family, pls ask for one of them! Cannot wait to receive our items!
Richard Rogers is a great salesman! Highly recommend! He helped us pick out the perfect furniture!
Richard Roger’s is a great salesman who will help you find the best deal and best options that fit your family’s needs.
Mark was very helpful in helping us select the furniture we needed and arranging financing. He even called us after we left the store with a better deal that was available! Great service
Gina is always great at taking care of my needs. She goes out of her way to take care of at 110 %. Thanks to Gina and Rich
Great service and eager to help me find just what i was looking for!
Gina was great! Made the buying process quick and easy!
Rich was very friendly and helpful!
Mark was great and went out of his way to show me a example of a bed box frame that was in the show room.
Brittany was amazing! She pointed me in the right direction for what I was looking for! Excellent selection and brilliant customer service!
We bought some living room furniture and a very nice rug Saturday. Thanks to Cassi it was a real pleasure to shop her store. The three guys that loaded our truck were very kind and helpful. Go see Cassi when you go in next time.
I had a fantastic experience at Ashley in Kingsport! Gina was such a breath of fresh air! So helpful in finding me a mattress that fit my budget! The store manager, Curtis, even went above and beyond when the mattress I picked out wasn’t up to standard. And a special thanks to Kade for his help as well!
Brittney was very attentive and helpful. Great experience.
We visited the Kingsport store and are very happy with the service we received. Gina and Rich both went out of their way to help us find what would work for our home. Very friendly, professional and knowledgeable about the products. Gave helpful suggestions and so pleasant to work with. Would definitely return for future needs and recommend to friends.
Richard and Gina was so great!! This was one of the best experiences I have had with a home furnishing store. Thank you for your kindness!
Gina and Rich were incredibly kind and helpful! They gave me a great deal, helped me stay in budget, and pick out the best pieces for my space. Couldn't ask for better service!
Rich and Gina were absolutely amazing. They did their best to make sure my friend and I had an excellent experience and got the best deal possible.
Great staff, excellent sales people. Made us feel comfortable. Did not intend on making a decision as fast as we did. Was just looking. Ended up spending $6000. Rich was excellent in explaining the quality points of the temperpedic bed we purchased. Brittany was excellent as well.
Rich was absolutely wonderful! He was extremely helpful and kind! Can’t wait to ship here again.
Everyone was very helpful and accommodating and helped us find some great deals!
Rich went above and beyond to help me out. I’m very impressed with his customer service, I’ll always remember him for any further furniture needs. He is extremely nice and understanding!
Mr. Rich Rogers was very polite, helpful, friendly and concerned with helping me find a mattress for my 73 year old Mother so she would be comfortable(also her small dogs). He also helped me find one as well. I am a fat woman who loves to sleep. Thank you Mr Rich Rogers!!!!
We loved working with Mark at Ashley! He took his time to help us through the process. He was very thorough explaining the different mattresses. We will be back to buy a bedroom suit. Thank you Mark! We are very happy with our purchase!
Great experience! Rich Rogers is fantastic.
Richard Roger’s made our experience buying a new bed and a new mattress for our daughter great & smooth!
My experience at Ashley Furniture in Kingsport Tennessee was exceptional. Mark Eckerk was very friendly and professional. He went above and beyond to assist me and answer any questions that I had. I would highly recommend!
Rich was great! Got my fiancé and I a great deal on a new couch. Saved me hundreds. Go see see them!
Rich was wonderful helping my fiancé and I get a couch for our first place together! The entire staff was friendly and listened to what we truly needed!
Cassi was great!
Cassi was phenomenal. She succeeded our expectations. Thank you Ashley furniture for helping me purchase my first couch!
I have bought multiple pieces of furniture over the years from Rich Rogers. Always works very hard to get the best pricing for me and exceptional customer service!
Mark is fantastic. He has been our go to for all our furniture needs for almost four years. The store always has the best inventory and best prices.
Excellent customer service from Rich Rogers. He was able to show me the pieces on the floor that I came in to look at and he answered all my questions. My order was placed with ease. Thank you Rich.
Richard was very kind and helpful. We will definitely shop there again.
Cassi was amazing. Very knowledgeable on the piece of furniture I was interested in. Assisted me with a painless and quick purchase. Recommend and will return for future furniture seeking. Thanks!
Real professionals and real fun! Thanks Rich Rogers.
We were very pleased with the service we got from Mr Rogers very helpful and very good to work with us. 10/10 experience.
Brittney great at working with us at finding what we wanted
Great people, terrific service.
Brittney Wright was very helpful She answered all our questions and didn't pressure us to make a sale.
Gina was fantastic!
Very pleasant experience!
Rich was awesome!
Brittney was very helpful and helped me with the purchase of my dining room furniture.
Gina was very helpful with my purchase! Will definitely shop there again.
Over priced
As always, Ashley Furniture exceeds our expectations. It’s the only place we’ve gone over the years for furniture. Rich is always great to work with and helps us find exactly what we need. Highly recommend Ashley and Rich!
Very friendly and helpful !!! Rich and Mattie were really great to work with! Made shopping at Ashley very enjoyable!!
My name is Bill Kaylor, I am in the process of downsizing from . I knew that I would need some new furniture for my new place. I just happened to be in the Kingsport area and wondered into an Ashley Furniture Store. What a wonderful experience. It was my first time in an Ashley Store. I was greeted by By Mattie , she was very helpful a no d knowledgeable of the types of furniture that I told her I was looking for. Thank you Mattie for making my visit to Ashley's a pleasant one. Bill W. Kaylor
Ashley’s Homestore made the furniture process so easy and simple! Cassi was amazing! She explained everything so great! And she made sure to get us exactly what we asked for and an amazing deal too!
Rich & his associate was wonderful. They answered all our questions & made sure we were happy. I definitely recommend them to anyone.
Rich is the best person to see in Kingsport for your furniture needs!
Rich was fantastic to work with I will be working with him when I come back again :)
Service was fast and very friendly and helpful… went out of thier way to help me😃 I will definitely go back again… Theo thumbs up 👍👍 thanks Gina 😃
Brittany did an amazing job helping us out and didn’t pressure is into anything but we did end up buying two bar table chairs !
We have purchased multiple pieces of furniture from this location and have always had a good experience. Pricing and quality is always good especially when compared to there local competitors. Mark (the gentleman we worked with) has helped us with several purchases including the most recent one, he has always been great to deal with and has always worked to get us the best prices. Thanks you for you're help!
We recently bought a Mattress and a couch witch costed us almost over 10,000. They call us a couple days before saying they don’t have a couch in stock anymore we have to wait. Ok whatever. Then the day we move in they just have to deliver it at 8:00 in the morning or they just have to reschedule it for 3 days later.. if we would have known this we wouldn’t have spent that much money here. How can you tell someone that bought something for them when it will be delivered. Such a horrible experience.
Rich was so helpful. Loved the experience. Highly recommend
Rich did a great job helping my family feel at home and finding us the right couch.
Gina Hite was very pleasant and very helpful. If you need help when in the store ask for Gina. The store matched the website price so I was able to purchase the recliner I wanted. Can't wait until it gets here next week. Thank you.
Rich was very well informed and very helpful with questions and with letting us know about promotions and sales
I enjoyed the fact that they were patient with me when I was trying to decide without following me around the whole time. I felt like they were there when I had questions but gave me the space to explore on my own.
Very pleasant and friendly service.
Brittney was very helpful with helping me pick out my furniture. She was very kind and knowledgeable.
Very helpful.Walked in spoke w Rich Rogers an 10 mins.later had a beautiful couch a love set.2 other young ladies helped finish up the deal.(team work) thank you
Thank you Mark Eckert for you kind and courteous service
The experience of buying was easy & Mattie was helpful. Will definitely go there again for next purchase.
Gina was wonderful and provided excellent customer service! Go see her for your next bed or furniture purchase!
Gina was wonderful and very knowledgeable while helping us get a new mattress and adjustable frame! Go see her if you need to buy a new bed set!
Friendly staff with good furniture. Cassi was a pleasure to deal with!
Excellent service. Brittney was very helpful with picking out new furniture.
Brittney met us at the door. Introduced herself and took us right to what we were looking for. She could have pushed selling us a Matt when we told her we just needed to lower bed for elderly in-laws she educated us on keeping our mattress but using adjustable frame. We like coming to Ashley. Have bought different pieces over last few years. Will be returning again thanks to salespersons always helpful but not pushy So we are getting new frame and outdoor furniture
The entire Ashley team at the Kingsport store were very friendly and helpful. Mark Eckert spent almost two hours helping us, answering questions, and having us feel welcome and at ease with the entire process without any pressure whatsoever. Would highly recommend Mark to anyone. We will definitely shop with Ashley and Mark again.
We walked in wanting to just look around at what they had. Salesman met us as soon as we walked in. He sent us in the right direction to browse. Was a wonderful experience with Mark Eckert. He left us alone and let us browse around and wasn't pushy at all. Ended up buying a sectional. He made the buying process fast and easy. If you need some new furniture go see Mark.
Loved everyone who was workin the other night @ Ashley!
DONT BUY FROM HERE! I spent 2500 on a bedroom suite and they DO NOT honor their warranties!! It lasted about six months.
Wonderful experience with Gina at Ashley/Kingsport. Very personable and knowledgeable.
Awesome!! Everyone was super nice & would always be there to answer our questions - we did buy furniture that day. I can’t wait to get it!!
The sales guy that helped us, Mark Eckert, was so helpful and nice. He didn’t try to pressure us into anything and listened to our needs. He went above and beyond to help us find a good deal! I can’t wait to get the bed and dresser we ordered. Plus we got a free vacation out if it!
Great service fron Gina
Gina was very helpful and I look forward to doing business with her again.
We were so welcomed as soon as we walked in, great explanation about the different mattresses, we are so pleased, thank you so much, God bless you Mark
Had a great experience here with the help of Cassi and Brittany, you won’t go wrong with the help of either , they are very kind and helpful, go to them for your furniture needs.
Great customer service!
Mattie went above and beyond to help us today! Couldn’t have asked for a better sales person
Gina was very helpful and knowledgeable about which type of fabric for a couch would work best for us and our dogs. The store was nicely organized and put together. Everything we purchased was in stock so no wait time was necessary.
Mark Eckert was amazing to work with. I had been in a few weeks earlier and had my things picked out. He got right on my purchase. I had an issue with my pre-approval that was my own fault but Mark made a call and they were able to finish up my loan in minutes. Took a couple weeks for delivery but the guys were amazing. The mattress is on backorder still but I can sleep on my sectional while I wait!
The sales people were very nice and helpful to us, they took the time to be sure that we were completely satisfied with our mattress. Rich Roger’s had helped us in 2019 and he was also a great help then. We would like to thank him Rich Roger and Gina Hite for their help and support.
We found a beautiful selection of furniture at Ashley Homestore in Kingsport, TN. along with competitive pricing. Cassie the sales person that assisted us was very knowledgeable and helpful without being overbearing. A quality that I appreciate very much in sales. We will be back to finish updating our house. This was a fun experience.
my boyfriend and i went in to purchase a dresser for our bedroom. it was such a smooth and easy process! the young lady who helped us today was very kind and even gave us a few options in regard to the delivery service. her name was mattie and we both recommend her for all of your furniture purchases. we will be back for sure!
My wife and I were tickled by Gina and Rich !! They made picking out furniture seem effortless and enjoyable !! Will definitely be back to this store !!
Gina and Rich treated me and my husband better than family !! Had a great time picking out new furniture !! Never mind the fact we drove past 4 Ashley stores near us. We just love coming to see Rich and Gina in Kingsport !!!
My wife and I really just walked in to browse while we had a day without the kids, but we met Rich and he was very helpful and really nice. We ended up getting a nice sectional lol. It was one of our best experiences we've had with a salesman.
Talked with Mark Eckert who was very helpful and helped me get my order submitted. I appreciate his patience and persistence in helping me
Kristen did a phenomenal job of answering our questions and was extremely helpful.
Let’s talk about Ashley. I want to give my upmost respect to Cassi for making it right for the customer. She took the time to listen. Was very patient with our concerns, needs & wants. We felt like integrity and transparency was her objective with us. Kudos!!
Mike was terrific! He helped me find just the right sofa, and let me look till I found the perfect one. I highly recommend
Cassi did a great job and was very helpful. No pressure and talked me through everything
Brittany was so good to us! We couldn't have ask for better customer service
We had the best experience at Ashley furniture. Rich and Gina were the best. We got good deals and fast friendly service
Brittney was AMAZING to work with!!! We picked out some beautiful pieces thanks to her to go in our recent remodeled den
Rich and Gina were great to work with. They helped us order master bedroom and living room furniture! No annoying sales pitch and they didn’t “stalk us” while we shopped.Very pleasant to work with! They were available when we had questions and made accommodations to meet our needs in a timely manner!
Mark Eckert helped us find what we were looking for while being respectful in giving us space to make decisions, which we appreciated.
Mattison Horton She is absolutely amazing. She was so professional and nice. I can't wait to work with her again thank you.
As soon as we entered the store, we were met by Mark Eckert. He was attentive to our needs. We ended up buying a couch that day. Great customer service! 👌
Kristin Cumbow was very nice and helpful with our mattress purchase.
Maddie did such a great job! She made my Ashley furniture experience, so pleasant. I explained what I wanted. She showed me my various options. She did a great job explaining the materials for each piece I was looking at so I would know what would fit my particular situation. I will definitely be back again.!
Mark was very helpful with the purchase of our sectional and ottoman.
We found exactly what we were looking for, with the help of the sales lady
Mattie and everyone else were amazing in assisting me with my purchase. Highly recommend you visit them.
We were looking to buy a sectional and decided not to and Richie followed us to the car and convinced me to go ahead with it and thanks to Brittney for handling our paperwork so helpful excellent service from both of them
Rich and cassi were super helpful with everything it made it a pleasure buying from them
Rich and Cassie were excellent!!!! The best experience I have had at a furniture store. Very nice and helpful thanks again 😊
We had a wonderful experience at Ashley Furniture in Kingsport. Cassi was so helpful and kind. She got us everything we needed and helped us get an amazing deal.
Gina was very helpful and very professional Great job
Cassi and Rich did a fantastic job helping my wife and I find out new bed. Thank you to the great people of Ashley.
Excellent customer service! I will definitely shop there again. Rich is great to work with!
We felt very welcomed when we entered and our sales representative was Mark Eckert and he did and excellent job and the store manager as well!!
Rich was great to work with during the process of purchasing a new bed. Would highly recommend Rich for anyone in the market for new furniture from Ashley Furniture!
Gina was great!
Rich, Gina, and the whole staff of Ashley Furniture at Kingsport were terrific! They were all so kind and very helpful to me and I walked away with some beautiful new furniture. Rich went above and beyond to make sure I was well taken care of and happy with my purchase! I highly recommend the Ashley Furniture Store in Kingsport!
Cassey is awesome
Great service, lovely lady, super sweet. Would recommend her to anyone
Gina was extremely helpful helping me get the couch I wanted, in the most efficient way she could. I appreciate that she price matched me for the online price and how thorough she was explaining my financing and protection plan etc. She made sure I felt taken care of, thank you so much!
Mark did a wonderful job helping me with the purchase of my new living room suit!
Kristen helped us find exactly what we were looking for. Our experience was positive , we would shop there again.
Our salesman, Mike Parker was very helpful,very friendly. We visited on a Saturday evening and bought our bed and was so impressed with Mike Parker we went back on Sunday and bought a complete dinning room table set.
Mark was great. He answered all of our questions and was very professional.
Great customer service. Mark Eckert was honest and very helpful and we are looking forward to our delivery and enjoying our new living room furniture! Can’t say enough about Mark and he allowed us to look on our own but checked on us frequently, but wasn’t pushy! Appreciate that a lot!
Best service ever! Mark Eckert was very knowledgeable and patient while I made up my mind. I will definitely shop Ashley Furniture for future needs. Thank you!
Ashley sucks. Their prices are ridiculously high and not affordable for the average person.
"Cassi Parker" was very knowledgeable in helping me find exactly the right dresser for my current bedroom set! She was happy to apply the current sales price and very informative about the available warranty and the installation options, which I jumped on! I would highly recommend working with Cassi Parker, as I will again! Colleen Bansemer Kingsport, TN
Gina was very helpful in aiding us with choosing the right furniture for our needs. She answered all of our questions and made the whole process quick and painless. She was polite, friendly, and eager to help in any way!
My sales girl was very friendly and very informative. I liked that she was not pushy and took her time us.
I was assisted by Cassi. She showed me the couch & love seat I was interested in & placed the order for me. The entire transaction went quickly & very smoothly.
We recently bought some furniture for our den from Ashley furniture. The entire staff was very helpful in finding a pet friendly solution for us. Kristin Cumbo did an outstanding job in helping us through the entire process. We are looking forward to having our new couch installed within the next few weeks.
Mattison Horton,at the kingsport Ashley store was very helpful,and professional.Checked on us in the store several times when we were in the store on Saturday.Thank you so much Mattison.We are excited about the furniture.We will get back with you about buying a mattress.
Rich was great to work with. Welcome back to Kingsport!
Didnt have the mattress in stock at this location-that was listed online. It was however available at a different location that closed at 4 on Saturday and not opening again until Wednesday
Cassie was great, and Curtis the manager was kind too! Buying furniture my seem daunting, but our experience really good!
We were very impressed with Kristen Cumbow's knowledge of your furniture. I have short legs and she was able to show me several couches that were perfect. I boughtvon that was very comfortable and will return to buy a recliner...I appreciated the courthouses of everyone.
So Amazing !
Went to Ashley just checking for a mattress for our day bed . Gina went above and beyond to help us find just the right one for our needs we are happy to have 2 of them at home !! The best customer service!!!
Gina was very helpful and we were able to find exactly what we needed. Our favorite furniture store!
Such a very positive experience! She worked very hard to help us find what we were looking for while giving us our space! (Can’t say that for the furniture store we went to prior). Will definitely be back to Ashley in the future! Great to work with professional sales personnel.
Gina was so helpful and kind. She was very knowledgeable, professional, and courteous.
Very comfortable purchasing experience. Ashley showed several choices and our purchase paperwork took less than 10 minutes. Ashley and the rest of the Staff was great to work with.
Ashley furniture delivered our wrap around couch and the car given to our new piece was wonderful. Mark was so careful, placed everything just so. It was a pleasure.
Very helpful and knowledgeable! Gina was the best!
I would rather not say how I feel about Mark and how we was treated. Get a good price with Mark. I think not. Was treated much better the next day with someone else.
Mark found me exactly the sectional I was wanting. He is a great salesman. And after getting my sectional delivered, I went back and ordered an additional piece to go with it. Another great sale with Mark!!!
Great experience ! Mattie went out of her way to help us find the perfect bed.
I stopped in to look for a coffee table and Rich helped me. He was so personable and knowledgeable.
Mark was very kind and helped me find my perfect couch as a first time buyer with an affordable plan! I highly recommend working with him when visiting Ashley Furniture in Kingsport!
The staff greeted us at the door and helped us with every question we had... Mark was very knowledgeable about the beds we were looking at and stayed with us to the end, he went above and beyond to ensure we left happy! So big thanks to Mark and the rest of the staff for a great experience! Even the store manager went out of his way to make it a great experience would definitely recommend anyone to go visit them if they are looking for any type of furniture!
We had a great experience with Ashley Furniture. Mark Eckert was our sales person and he helped us find the bed to best suit our needs. Their sales staff is very attentive and go above and beyond to make sure you are happy with your choices. Thank you. However, the girl at the front that checks you out and does the final paperwork needs some improvement in her people skills.
As a walk in customer we were told that we would get the best price, I got online after purchase and seen we were overcharged by $800. my wife went back and had it taken off the bill. They also told us we had to return a gift they gave us when they had to reduce our bill. Typical shady salesman tactics. It’s a shame, would of bought more from them but the salesman lost my trust.
I can finally go back to the kingsport store now that Rich Rogers is back. I started shopping at Zacks after he left but they never treated me as good as he did. He called me and told me he was back and i thought how great it is that he remembers his customers. Thank you for all you have done for me.
Richard was very kind, helpful & knowledgeable about the correct mattress for us. He also helped with our contract to obtain a good price. Jan & John Logsdon
Staff was welcoming and very friendly, which made it quick and easy to find what I was looking for!
I was very pleased with my furniture purchases at the Ashley Home store in Kingsport TN. Brittney, my sales person was professional and informative about the items I was purchasing. The buying process was super easy and I will be a returning customer.
Kristen went above and beyond for me. I told her what I was needing and the price range and she delivered. Excellent service by her and the team.
Cassi done a great job in helping us
Gina is so helpful. Even went as far as to move pieces together so I could tell if they looked good together. Thanks Gina.
We had a great experience from the time we walked in the door by Kristen, she was very professional as she showed use around and explained everything I am very happy with our shopping experience
Wonderful customer service, great deals! My wife says Cassie was great!
Cassi was wonderful. So helpful and courteous. She made us another great deal and we’ve worked with her several times. Thank you so much Cassi and Ashley Furniture. You are the best!!
This Not iKEA, the store has a nice presentation, I like some of the furniture, but dislike two things - price is high and the employees jump on customers when they roll in through the door. Some may appreciate the customer service, but it feels like a car-sales commission tactic. I realize this is not economic priced iKEA, so I will rate this review on presentation and nice customer service. There are a few cute things I wouldn't mind owning and I'll probably go back soon.
Kathy was great to work with. Great personality and most importantly, fantastic customer service
Kristen with Ashley Home Furniture was a huge help in us selecting the perfect couch. She quickly looked up configurations and details for every couch we had a question about. Overall, our experience at Ashley in Kingsport was great- easy, time effective, and relaxed.
Kristen took us through the store and was very helpful and was very nice and that why I bought a purple pillow and I will recommend Ashley furniture store to friends and family thank you Kristen
Too much like car salesmen. Hawking you the second you walk through the door
Brittany greeted me as soon as I walked in, told her what I was looking for and she had me out the door with purchase within 20 minutes.
Brittany Wright was very helpful, and nice. Very nice to my granddaughter as well. She is very knowledgeable about furniture .
Great experience! Very helpful went above and beyond to help us find the right furniture for our needs. Thanks so much!
Pushy and rude
Brittany was so helpful, polite and it was a pleasure doing business with Ashley’s in kspt. Definitely a five star review
Cassi was very helpful and very nice !!! Service was excellent!!!
This was our second time purchasing furniture from this store as well as our second time with Gina Hite as our sales person. Gina was very knowledgeable of everything in the store and spent over an hour with us just trying to ensure we were given the best price on the furniture we purchased. I definitely recommend this store for their selection and friendliness and Gina as she will do anything she can to get you the best deal possible.
Mattie was excellent, friendly and such a nice sales person to work with. We appreciate her help in finding a new bed and mattress! Any time we needed an update on our order she got back with us! Thank you for your wonderful service Kingsport Ashley furniture and Mattie!
Extremely friendly, knowledgeable, and very helpful.
Very good experience. Gina was very helpful. She was there when we needed her but also let us look on our own. Good selection of items. Will definitely go back when we need something else.
Awesome selection, better than others locally. The employees are so helpful and kind. Definitely will go back for any other furniture needs
See Mattie for you furnishing needs. She was a great help and a joy to deal with.
We had a great time working with Gina. If you need furniture, go and see her, she's a best.
Gina helped us move tables to make sure it would fit and look great with our couch! She was super helpful and it looks perfect!
Gina was very good
Gina was very kind and patient as it took us several days to narrow down what we wanted and about a month to make the final decision. She was never pushy, answered all our questions and went above and beyond to make sure we was satisfied.
Mark and Cassi we're very helpful with our purchase.looking forward to dealing with them in the near future.thanks a bunch.
Ms.Mattison at the Kingsport location was super helpful in helping purchase my new living room suite! I would highly recommend her to anyone looking to purchase any furniture for their home.
Lots of furniture but not the colors we were looking for.
Brittany was more than helpful! She went above and beyond to accommodate my wishes. Thanks Brittany!!
Our Sales Professional Kristen was outstanding! She exceeded our expectations in every way. My wife and I highly recommend Ashley in Kingsport for your furniture needs. Additionally it's your lucky day if you have Kristen to assist you with your purchase.
Mattie was so helpful! Thank you so much!! Your the best! 🥰
We enjoyed our time at the store, no high pressure and Elijah was very helpful. We will be back.
Gina was super friendly and didn’t pressure us to buy anything. She worked hard to make sure we got the best deal possible.
Very good experience Elijah helped us alot!
Mattie was awesome she gave us time to look over and decide which set was best for us and she was very knowledgeable lovely young lady we will seek her out again
I have bought multiple items for our home from this location. Theresa has been great to work with a long with other members of the staff.
As someone who was shopping furniture for the first time ever, I walked in with a looming sense of anxiety as this was entirely new territory for me. However upon entering, the welcoming hello from Mattie made me feel comfortable enough to come back and ask for assistance with purchasing a set. She was kind, patient with someone new like myself, and extremelt informative on the process. Because of this, I knew I would be walking out of the store knowing I was in good hands and happy with my purchase.
Great People! Great service! Very clean store!
Mattie was such a pleasure to work with while searching for the right mattress at Ashley Home Store in Kingsport , Tn. The experience was stress free ; and we are 100% satisfied with our purchase, and the process thanks to her help!!!!😀
Always loved Ashley’s!
Great store!!
Love the employees and the store! Especially Nikki! ☺️
The store has a relaxing feel and the staff do an excellent job of showing customers the merchandise while also allowing customers to browse on their own
The young lady Mattie that helped us with our couch was so helpful!! Her customer service will keep us coming back for our furniture needs!!
Great customer service! Love their furniture and excited to show off my purchases. Mark was great and I’ll definitely continue to shop at Ashley Furniture.
kristen is the friendliest!
mattie was who helped me! she was awesome, highly recommend!
Kristin was amazing. She did a great job
Kristen was a pleasure to work with! She was very helpful, knew the product well, and helped me find the perfect furniture!
Always great doing business with Ashley of Kingsport....Mark was just wonderful helping me furnish my home!!!!!!
Kristen and Mattie were super friendly and very professional!
Kristen was very helpful.
Gina Hite and Cassi Parker were very kind and helpful during my visit to Ashley
Kristen was awesome and very knowledgeable about all the different products. Would 10/10 recommend her to help anyone who needs some new furniture.
The sales lady Kristen Cumbow was very helpful and nice.
Gina was great! And really made us feel comfortable.
Great experience!
As soon as we walked in we we’re greeted by Cassi, very helpful! Answered all our questions and helped with our purchase.
Super easy & nice experience. Kristen was amazing & super nice. Went above & beyond to make sure I got the help I needed.
Super easy, great process! Cassi was great to work with and very helpful.m!
Brittney has been amazing to work with! She's been friendly, patient & knowledgeable! Even called us personally to see if she could answer additional questions. I've always loved the Ashley brand, so having a sales team that cares only seals my decision to purchase here now and in the future. The store is beautiful with lots of selections!
Gina was very knowledgeable and helpful.
Amazing customer service. Kristen was great!
I always go to Eli at the Kingsport Ashley’s, he’s so knowledgeable and friendly! It’s like he knows exactly what I want and he always does his best to update me on any new promotions the store is having. 10/10 I would have him see to all my furniture needs.
Cassie was a Wonderful help from the minute I walked in. All my questions were answered, helped me get the best deal and exact chair I wanted. Go see Cassie for your next purchase at Ashley’s.
Your employee Eli Parsons is the BEST at assisting us to find various choices for our home ! Gracious, polite, affable and helpful. I will be there to shop soon - so many choices to decide between !
Great experience! Eli really listened to all our requirements and helped us pick the best options!!
Selection was great! Cassi, the sales associate who helped me was awesome! Quick and easy!!!
I walked into Ashley this afternoon and met Mark Eckert. He was super helpful and provided us with many options. He worked with us to find the best sofa and deal. Great service!
Eli was extremely helpful. He made me feel welcome in the store. I would recommend him for every person who is looking for any furniture. Thank you Eli for finding me my dream living room!
Great experience dealing with Kristen Cumbow!
Kristen was very helpful to me and my husband! We will definitely return because of her customer service!
Eli was the most amazing salesperson I have ever worked with! He walked us through our journey to purchasing our couch and explained every detail along the way despite manufacturing delays. Great customer service all around! Thank you Eli!
I love this store in the location! Kristen has been wonderful help every time I go in there!
Kristen Cumbow makes shopping at Ashley very pleasant.
Kristen Cumbow is very professional and pleasant to deal with. Keep up the great work.
Elijah is fantastic! Very helpful, kind and goes above and beyond.
Very helpful and patient for us to look around. Mark will be who I deal with when I come back for our new bed.
Make sure to ask for Brittany when shopping at Ashley, she was so helpful and didn’t pressure me at all, made sure I got exactly what I wanted!
Curtis Leavitt & Gina Hite do a great job managing this store and are always so helpful to every guest
Mark helped us find a bedroom suit today. He was attentive, kind, and eager to help! I would recommend him to anyone shopping at Ashley
Brittany was very helpful in our visit. She understood what we were looking for and helped us to find great comparisons to what we needed. She had a very good personality and listens to what the customer wants and not pushy in it. I would recommend her assistance to anyone. Thank you Brittany
Brittney Wright gave excellent service and was very professional. We will certainly be back and we highly recommend Brittney for all your furniture needs.
First time experiencing Ashley - Kingsport and it far exceeded my expectations. I was greeted at the front door by the manager and then Brittany Wright, Sales Professional was with me throughout the process. What made my experience so great was her knowledge, professionalism, and she wasn’t pushy. She allowed me the time required for me to make a decision while also being available to answer any questions I had. It was truly because of the way we were treated, her professionalism, and the promise of how we would be treated after the sale that impacted my decision to buy. I cannot say enough about this store and Brittany - both were truly a pleasure to do business with. I would highly recommend this store and buying from Brittany!
I was very pleased with my experience at Ashley today. Brittney Wright was very helpful and answered all my questions. This made my decision on the purchase very simple.
Me and my wife went to look for a bed and two night stands and everyone was very professional especially mark I recommend him to anyone looking to upgrade
We're Kristen's first customer! Thank you for being so patient, friendly and helpful from start to finish.
If you go to Ashley - Kingsport, ask for Elijah. Awesome guy and focus’s on helping you, not just selling you!
Gina did a terrific job with helping me pick out the furniture I wanted for my new home and also got me the best savings on the items I purchased! Gina is my go-to person!
Rude. If you don't look like you have money don't go. I had the money just didn't dress like it with a bad hip and all. Don't judge a book by the cover .
Like Britney very good sales person... i recommend Ashley furniture and all the employees was very helpful and Britney was very helpful sales lady...she got me where I needed to go...Thank you Paul Rogers
Cassi was great to work with when buying my new furniture. She listened to what I was looking for and was happy to show me all my choices. She made the whole process quick and simple.
Cassi is so friendly and helpful. She helped us pick out furniture perfect for our family’s needs.
Mattie with Ashley of Kingsport helped my wife and I chose furniture for our new home. She was very helpful and we will plan to ask for help when making future purchases!
Cassi was spectacular! She was super friendly and helpful. Went above and beyond trying to help us stay in budget and she even went out of her way to find the answer to our question about a warranty on a product we did not purchase there.
Go see Mark at Ashley Homestore in Kingsport for all of your home decorating needs! He got me the best deals and made everything so easy!
Had the best experience with Gina at Ashley Homestore! She made decorating the home of my dreams a breeze! Highly recommend Ashley Homestore in Kingsport. Don’t forget to ask for Gina!
I had a great experience with Gina at Ashley Homestore! I highly recommend working with her! She made everything so simple and easy. Thank you, Gina!
I’m an employee but mad a purchase and received excellent service on an item off the floor. The staff was friendly and assisted me with load out. Curtis was a 10!
Brittany was very nice and professional. Choices were easy and explained to my wife and I. Thank you Brittany
Me and my wife came in today not at all intending to actually purchase anything. Well Gina Hite is a great saleswoman because we ended up buying a matching furniture set for our bedroom and couldn't be happier. Gina was very patient with us and walked us through everything!
What a wonderful group of people! Gina was great to work with and Curtis, the manager was also very helpful!
Very knowledgeable and helped us with exactly what we needed.
Shopping for furniture can be overwhelming but Gina & Curtis (store manager) made it pleasantly easy!
Brittney was great, concerning and patient with me while I was looking around. I recommend her for any of your furniture needs
Love this place, Mark was super helpful and friendly!
Excellent customer service at Ashley in Kingsport. Ask for Gina Hite, she will make sure you get the best deal
Mattie was very professional in her approach and really went out of her way to reach the budget and product that I wanted. I would recommend her to anyone looking to buy furniture!
Mark he was nice to my wife and daughter he was funny to and he is nice I would recommend him
Really friendly and was easy to work with.
Gina was Really helpful.
Curtis was great to work with. He really knows what he’s talking about, and really helped me understand what a better nights sleep really means. I will be back to see him about that mattress soon.
Mark Eckert was very helpful and nice went out of his way! We are super excited and happy with all he did for us.
Curtis was fantastic with finding our family the perfect setup for our home! We drove from Bristol to see him Although there are other furniture stores closer , I trust Curtis and will be using him going forward! Thanks so much bro
I want to thank our sales representative Mark for a great shopping experience picking out our new bedroom suit. Mark was very professional and also very knowledgeable about everything he showed us. I will definitely be back to shop there again. Thank you again for the everything.
Like always, got a great deal on what I was looking for.
Brittney was great to work with. Very helpful.
Would highly recommend Ashley. Great looking store. The sales associate, Gina Hite was extremely friendly, helpful, and knowledgeable.
Cassi did an excellent job with helping us chosing the right furniture for us.
Mark did a fantastic job today helping my mom as soon as she walked threw the doors very kind and caring to her needs we were looking for a mattress that had a adjustable frame and he found the perfect match for her and gave us a great deal so very satisfied with our purchase and the service that Mark gave us
Curtis is a very friendly and helpful when it comes to looking for furniture. Great customer service
Went in to purchase a headboard. Knew what I wanted and had already checked it out online. Was greeted by Gina when I walked in. Very friendly and knowledgeable no pressure whatsoever did I feel. Beautiful showroom and furniture. Would definitely recommend and Gina was a wonderful person to take care of what I was looking for.
Ashley, greeted us immediaty and was very helpful eith our selection and purchase.
Went in looking for a sofa...came out with a sofa, mattress and so much more thanks to Curtis! Be sure to ask for him when you visit!
Went in looking for a new mattress, Curtis helped me find the perfect new Tempurpedic! Came with lots of goodies, definitely beats the mattress stores!
Great quality and service from Curtis Leavitt!
Had a wonderful time visiting Ashley in Kingsport. Curtis, the manager, helped me around the store and was able to help me buy my new favorite Tenpurpedic mattress. If you're in the store be sure to ask for Curtis to show you the Luxe Breeze! 😍
Curtis Leavitt does such a great job! Great personality, made our experience very easy. Would do business with him again any day!
Amazing experience, service was impeccable, Curt provided exemplary service. No need to shop anywhere else in the area!! Thanks!!!!
Elijah Parsons was very patient.. Walked the entire store 4 to 5 times to help me select the perfect couch for my needs. He was amazing. Will definitely return just due to his exceptional customer service.
we had a very nice day at Ashley furniture. Gina took excellent care of us choosing living room furniture. She was very informative and professional and made the shopping so much easier than some other furniture stores we have visited. Every one was so very friendly and helpful. We felt very comfortable shopping there. I am certain we will be back to buy some more furniture in the near future.
Great service by Gina Hite, was a pleasant experience and met all our expectations will definitely go back and we recommend her as a Sales Associate..The Turners
Maddy was our sales person and she was great she was Knowledgeable about the product but yet give us enough time to have privacy to discuss the purchase.She was great with the total sale, very pleased with our purchase and the experience at Ashley’s.
Mark was very helpful and patient with us as we looked throughout the store and finally made a decision. I would recommend him to anyone looking for furniture.
Brittney was wonderful! She paid close attention to our needs and provided great service! She made sure we knew when our furniture would be in and when to expect delivery! I will be returning to this store and specifically asking for Brittney for additional needs soon.
Fantastic pricing and wonderful selection. Gina worked with us until after closing to make sure we got what we wanted and got the very best pricing on it. Highly recommend this store!
Mattie was good to check and see if I need help. But let me walk around to get my fit for my short and check on me later. Mattie was polite, nice, and helpful.
Gina was great . She was very knowledgeable about the items we were looking at . She was very friendly & nice . I will always ask for her when I return to purchase other items . Thank u Gina Hite .
Gina was very helpful in the purchasing of furniture, no pressure and explained everything in detail. Great customer service!
Gina was great to work with! She wasn't pushy and really crunched numbers and sizes for us to get exactly the right fit for our living room! Thanks Gina!!
Gina is always so helpful and knowledgeable.
Elijah, our salesperson, was extremely helpful, very polite and knowledgeable of the products in the store. With his help and patience, we ended up purchasing several pieces of beautiful furniture. All the furniture was in stock lessening the stress of having to wait weeks if not months for delivery as with other stores. We highly recommend Ashleys and their salesperson, Elijah.
Gina was wonderful with helping us buy a couch for our new home. Highly recommend her and Ashley’s!
Fantastic experience. Mattie was super informative on details regarding warranties/ protection plans & made it a smooth process to get my furniture ordered.
Very knowledgeable and great customer service
Gina was wonderful to work with, she did her best to find the right price for our budget, warranty and delivery. Gina did a great job. We have purchased at Ashley before and we just purchased a leather sofa and we will come back to Ashley for our future needs. Great place to shop.
Gina was very kind and friendly she worked very well with us. She helped us tremendously! Thank you Gina
Gina was very kind and helpful without any pressure. It was a very pleasant experience.
Very friendly people and great deals. We didn’t have great credit and they were still able to help us with monthly payments.Gina helped us and she was amazing!
I would love to thank Brittany at the Ashley home store in Kingsport Tennessee for being so very kind and helpful thank you Brittany for all of your help.
Another great experience here at Ashley Furniture...found something the wife really liked and Cassi walked us through to the end of sale. Thanks Cassi. Highly recommend. Excellent Customer Service
Low quality furniture and high prices. Would not buy furniture at Ashley furniture unless I just needed it to last for a couple of years.
Wonderful experience. Super Customer Service! My sales rep, Mattie was extremely helpful, kind, and professional. I will definitely be returning!!
My wife and I were completely delighted with our shopping experience looking for a recliner and a sofa and other items for the house. The salespeople were great, knowledgeable, professional and very helpful. We will definitely be back! Mark was the associate that helped us and he definitely gets a five-star rating! Very knowledgeable and professional and courteous!
Gina Hite was a great help. Everyone in the store was so nice and inviting. Great place to buy furniture!!!
Gina was wonderful. Took the time to show us what we were looking for in our price range. Worked up the price to make it affordable.
I purchased my son a new bed and Cassi helped me check out. She was a very sweet kind person and answered all my questions. Cannot wait until it comes to see it in his room
Mark was a wonderful salesman. He went above and beyond to make sure we got we wanted. You should definitely go see him.
Ask for Mattie!! Excellent Sales Professional
Good service! Gina was excellent and very helpful with my purchase. She wasn’t pushy at all when it came to me shopping around
Our second time shopping at the Ashley store in Kingsport. Gina and Rich helped us. They were friendly and knowledgeable. Made great recommendations and so very helpful. Very happy with the entire experience, highly recommended.
Elijah was very helpful during our visit Gina was very friendly and helpful with our recent purchase and we will be doing business with her again. Thank you Gina
Gina at Ashley in Kingsport helped us with a couch set she was very nice and knowledgeable about their inventory. I would recommend her and ashley furniture.
Gina went above and beyond to help us get the best deal on our furniture purchase! She also made the process very easy-we would definitely shop with her again.
Gina Hite was very friendly, Knowledgible, professional and helpful in our decision to purchase a bedroom suite.
Mark was great! Super friendly and knowledgeable. Highly recommend!
We recently purchased a mattress from Ashley’s furniture and Brittney our sales associate did a great job of answering our questions. I would highly recommend Ashley Furniture. Thanks.
Brittany did a great job at explaining the different types of mattresses to us & helping us find the one that met our need!
This is how furniture business used to be Lani Hite is professional and well versed in her business. I will be back!!!
I recently moved into Kingsport and honestly didn’t know where to buy furniture at. I seen Ashley Home Furnishing and knew I was in good hands! Cassi was the representative that I spoke with the most. She was so helpful in showing me different sets of living room suites, answered all my questions in a pleasant helpful manner. I know that I took up a lot of her time, but she absolutely gave service with a smile and seemed to enjoy working there! Thank you for great service! I love my furniture!!
Great staff. Knew what I needed going into store. Associate, Cassie, asked what I came in for and immediately took me to what I needed. They had a store sale so it was cheaper than it was listed for online. They didn’t have one in stock but their warehouse did so no wait time. Was in and out in 30 minutes. Great experience and will be back here for future needs!
Elijah at the kingsport TN. Location is an outstanding employee. He was so professional and helped my boyfriend and I pick out a nice little sofa/chaise for our livingroom. The interaction or lack of with the women working at the store was a different experience. They were very rude, never said hello, never smiled, and didn't even thank me or wish me a nice day after taking my credit card to pay for my purchase. I was ready to have them void out my purchase but that would only hurt Elijah and that wouldn't be right since he was so nice and professional. Hope I don't have a problem with delivery
We went to Ashleys to look at light, met Gina and she was wonderful at helping us, so at the end we bought a mattress and no lite. She was more than helpful, plus found out she has donkeys, which we are looking for, the whole trip was a great experience, thank you Gina. Penny Henderson Kingsport, Tn.
Elijah was very nice and helpful!
Elijah was very helpful and friendly! Give him a raise
Brittaney was a perfect blend of helpful but not over bearing.
Have been in the market for a new mattress. Our sales associate Mattie, was absolutely the best! Not only was she personable but she educated us in all sorts of mattresses and helped us the select the one for us. We learned so much from her...This was our first visit to an Ashley furniture and Mattie made it a great experience.
BEST Experience Ever!! 🤩 Mark Eckert Went Above & Beyond Customer Satisfaction!!! Even Went the Extra Mile by Taking the Time to Search & Meet All of My Requests & had the Patience of Job 🙌 Never Pushed For the Sale 🤩 . We Truly Respected & Appreciated ALL the Time He Put In Creating Our Package 👍🤗
Was promised delivery in about 4 wks and ended up waiting 6+ wks. Other than the delay, the rest of the experience was good. Gina was a great salesperson. Good customer service on phone and in person.
I went into the store looking for a bookcase, which wasn’t available. Mattie was very helpful and attentive!
Mattie was super helpful and was very kind! Great service!
I had a very pleasant experience at Ashley Home store. I went in looking for a mattress and ended up purchasing one from here. We were greeted by Mattie who was very knowledgeable and helpful. She was able to show me my pressure points and which mattress firmness was best for me. Ashley HomeStore was running a "love your mattress" deal where I got special items with my mattress. I was very pleased with my experience at Ashley HomeStore and would recommend them to anyone looking for furniture. Mattie was exceptionally friendly and made the purchase enjoyable.
As soon as we walked in the store we were greeted by Cassi. She was very helpful with picking out our furniture. We had a very great experience shopping there. Thanks for your help Cassi.
Cassi was outstanding and delivered Excellent service! And she was extremely knowledgeable!
Brittney was a consummate professional and showed me what I was coming to look at and helped me find something even better at a better price. 10/10 would shop again.
We love shopping with Brittney at Ashley . She is so helpful and patient with finding us our perfect piece! We have sent friends and family and they all have had the same experience . We love all our new furniture !
Brittany was on the spot and helped me find my furniture with ease. Her performance is exemplary for
Spoke with Gina regarding purchasing a bedroom set that was out of stock everywhere I looked. Not only was Gina able to find it, order it but also price matched the others and/or beat their prices. I got the bedroom set and a mattress foundation for LESS than ordering it online. Deal with Gina at your local store, I know you will be happy.
Gina was awesome to work with! She knew the answers to all our questions and helped us to get exactly what we needed!
Cassi did a great job working with me to get me what I wanted in a timely manner.
Gina was great!! and wonderful selections!
We had a great experience with Gina. She worked with us until we got what we wanted, even after closing time. It was fast and easy, she helped us pick the right mattress and walked us through the whole process patiently and efficiently . If you need a great mattress and a great person to work with ask for Gina!
I ordered a sectional 3 weeks ago and was told it would be delivered tomorrow. Paid 3000$ and was called and told it will not be here till 15 more days! I do not recommend Ashley! They will not get your order to you on time!
My wife and I went by Ashley Furniture last week and was greeted by sales associate Gina Hite. Gina had all the answers and created an atmosphere that was conducive and encouraging. My wife finally picked out furniture. Thanks Gina
Gina helped us to pick out our purple mattress. She was very helpful and patient as I changed my mind a few times. I highly recommend Ashley Furniture and Gina in particular. Everyone we spoke to was really nice.
I walked in and was promptly greeted. Mattie did a great job of explaining the process and letting me know about their sales. She even guided me to a better purchase. Great experience and I will be back!
Ok so first I want to say thank you to Britney the sales women that helped me with my purchase she was very helpful and friendly. So I bought the larkinhurst sofa at the Ashley store yesterday July 3 and haven't received the sofa yet so I can't comment on it just yet.. but I paid $869 plus tax and a $100 or so for delivery . The total was $1060.00 Wich seemed reasonable to me but when I looked it up online Ashley website had it for about $ 675.00 plus free shipping so I paid about $300 more for going to the store I feel I should have got at least the $675 price and still wouldn't mind paying for shipping.
Brittany was very helpful, she showed us the selection of couches and left us to try them out and talk as a couple and then came back later to check on us.
We had a very good experience at Ashley yesterday and today in picking out a mattress. Mattie Horton was very professional and helpful in giving us good info concerning our selection. Mattie provided good insight with the different choices and assisted us in making a decision. We are very pleased with the mattress, box spring, and the price. Thanks!
Great prices and lots of inventory
Good experience ,Mattie showed us what we was looking for , friendly staff
Mattie was phenomenal with our first time shopping for furniture experience. I highly recommend her to anyone who is looking for new furniture. She was the absolute best!
Brittany was awesome!!!!!
I had a great experience with Gina. She was very nice and helpful. My mother was also with me which we had bought furniture for her. I would highly recommend anyone to go there.
If you want fantastic customer service, please see Brittney at Ashley in Kingsport. She was extremely helpful and patient while I tried to make decisions. She will get all my future business.
Brittney was super helpful,kind and patient as she assist me and my mother to look for new furniture for my apartment. I will definitely come back to the Ashley’s Furniture location located in Kingsport and shop with Brittney again.
Brittany took great care of us at Ashley Kingsport. Her knowledge of available mattresses and ability to answer all of our questions greatly contributed to our ability to agree on the mattress we chose. We would gladly work with Brittany again on future furniture purchases.
Gina was very knowledge and amazing to work with! We had no idea what kind of furniture would best suite our home, but we were able to leave with exactly what we wanted and more! The financing plan is great and we were even able to get deal with a sale they were having! 10/10 would recommend Ashley in Kingsport and Gina!
So far so good. Gina was very knowledgable and personable. Thank you Gina for making my experience with Ashley positive!
Gina is our sales associate at Ashley. She is very helpful and knowledgeable without pressure. If we owned a business, we would hire her away from Ashley. You are lucky to have her and we hope you treat her well.
Everyone go and ask for Alex! She was great at helping us find what we wanted at a great price. Excellent customer service!
Went into Ashley looking to purchase a sectional. Alex was my salesperson and was very helpful and polite especially putting up with me being stubborn when I purchase anything. Everything went good pending delivery of sectional.
Excellent customer service. Gina was amazing and great to work with
Brittany help me out so much and she was so sweet!!
We were greeted as we entered Ashley's Furniture Store buy a very nice young man named Elijah. We told Elijah exactly what we needed which was a almost a full House of Furniture because we had just moved to the area. Elijah walk the entire store with me multiple times as I was looking at everything they had and deciding on what I wanted. Me of course changing my mind a few times but he stood by me and let me lead the way to pick out exactly what I wanted. Elijah made several suggestions when it came to the quality of materials that each piece was made of. He helped me pick out really great pieces. He was very patient with me. More that my husband who just went and sat down. But we did it a house full of furniture. I highly recommend Elijah.
Went to Ashley Furniture store in Kingsport just to eye shop recently. We met a salesperson name Mark. We explained we were just looking because we were low on cash and he said ok. Mark was so accommodating. He helped us look around the store and explained deals etc. Then we saw the sectional of our dreams. We really wanted it but didn't have much cash at the time. Mark went above and beyond to ensure we got that. His effort went far above that which I think he gets paid for. Thanks Ashley, for having people like Mark at the fore front. Because of him, you have now gained a new customer. I'll return soon.
I went in to Ashley’s just to browse for furniture, I was greeted by Alexandria and all my needs were met. If I need future service I will personally ask for her!
Went to the Kingsport tn location. Mattie was the lady who "helped" me. From the second I walked through the door I could tell she was only interested in the sell. Told her I was looking for a new mattress for my bed. Told her I was looking for the Icomfort brand by sealy, she claimed that they didn't carry that brand anymore. Showed me the most expensive mattress and tried to sell it to me. When I wasn't interested she left for a minute and came back saying she could give me $300 off. Told her I still wasn't interested in it. Left me again and told me to brouse selections. Where I found a Icomfort brand. But decided to go with a purple brand. Told me she would give me $300 off it. Then up selled me on a cooling package she quoted me $300 for. Then rushed me to the computer to get everything put in. Had to tell her 3 times I also wanted a chester drawers. Which she acted like she could care less about selling. Had to go find one on my own. Asked about 60 month financing which thier commercial stated was going on for the memorial day sell. But she claimed wasn't available. So I got 48 months because her supervisor stepped in. Who also claimed was unavailable. When I got ready to sign the agreement found out she charged me $500 for the cooling package, when I asked why it was $200 more she said that's what she quoted me. And couldn't get the paperwork off the printer fast enough for me to sign. Also mis quoted me on delivery fee. First told me it was $150 then changed it to $350. Was my first time dealing with this location I usually go to the Johnson city location and will probably go back to Johnson city for my next purchase. In my opinion she needs to be more customer friendly, not act like she is so interested in the sell instead of helping the customer and needs to know the price before quoting it to customers then changing it. I came a hair from just cancelling everything and going to the other location. Wish I could have had a better experience, but I'm hoping the products I did order will have the quality that I'm use to getting from Ashley's
Very knowledgeable very knowledgeableg gina
Gina was extremely helpful. She was able to locate what I was looking for. She saw us looking around the showroom, remembered us from a purchase we made this summer, offered to help me find what I was looking for, and did!. Our go to furniture shop is Ashley.
Enjoyed our shopping experience at Ashley , Gina was extremely helpful and showed us several different sofas and kitchen tables to give us a better idea of what would work best. I would highly recommend Gina to anyone shopping at Ashley, she takes care of her customer and even helped us with all the paperwork when we purchased our furniture.
Gina Hite went above and beyond helping me and my fiancé purchase our first piece of furniture together!! She was understanding and very respectful to answer our many questions!!! We will definitely be back to Ashley Furniture to see Gina!! Great store filled with great people!
Went to the Ashley Furniture store in Kingsport on a whim. We were greeted warmly by Mattie. She was very professional and allowed us time to look at the available furniture in the showroom without pressing us for a sale. She offered services once we were able to get measurements for our rooms. Will be back!
Elijah was a great salesman. Bought a kitchen table and hope to come back for a sectional soon.
MATTIE WAS VERY NICE. Showed us immediately to what we were looking for
Great prices, great selection, and Gina was very professional, patient, and knowledgeable to work with. Will definitley go back to Ashley- Kingpsort when buying furniture again.
Very good customer service. And a very friendly salesperson Gina. Will definitely come back.
We had a terrific experience shopping and our sales person was very helpful guiding us. We shopped other stores and definitely like the quality of furniture at Ashley. We will be purchasing several items for our new home from Ashley when we move.
Alex was super helpful and willing to spend time answering all my questions. She showed me many different options and helped me narrow down the selection to what best suited my needs!
Great selection. Mattie greeted me and helped me find what I was looking for. Very courteous and professional.
We was very pleased with the service we received from Gina. She knew what are was talking about nd knew what we was looking for. Thnks for your time and patience. Allen & Jennifer & The Boys
Gina Hite was a pleasure to work with and she made sure to find us exactly what we were looking for! Very pleased with her service!
I walked in needing a pillow. Cassi showed me where they were, set them all out for me to try, told me everything I needed to know, then gave me some privacy to try them out. I actually picked out the wrong size and instead of just letting me checkout, she made sure it’s what I wanted, and when it wasn’t, she helped me find the right size. I don’t think she could have done anything better. Great job
Excellent assistance from Gina. She was very knowledgeable about the products and went the extra mile to ensure I had a great Ashley shopping experience!!!!!
Brittney was amazing and helpful. Very professional and a joy to work with. Ashley furniture and Brittney is our fo too for home furniture.
Alex M. is amazing to work with. I was having a hard time deciding abs Alex took the time to show me numerous options. She had everything we had discussed neatly printed out with descriptions, measurements and price. She was extremely interactive and had me take pictures of my space and she was able to offer several perfect suggestions for me. She stayed late to assist my schedule. I would highly recommend this store and most definitely ask for Alex M.!
Was met by a friendly sales associate who was very knowledgeable and helpful. Was not pushy but endeavored to meet our needs and expectations. We appreciate Alex at Ashley in Kingsport, TN.
Cassi assisted me with a couple purchases. She is incredibly helpful. This store is really easy to work with and service is great too.
She was very professional and knowledgeable.
The staff was very friendly and Alex was the one who helped us and she was very nice and helpful and fun to talk to 10/10 would recommend lol
We were immediately acknowledged and welcomed as soon as we walked in. Brittney was our sales associate and she listened to our needs and our budget and was able to not only find us a sofa and a new mattress, but she found us exactly what we wanted, an engaging and welcoming piece of furniture that is large enough to fit our whole family for our family movie nights! We even had the option of a chaise or sleeper sofa! We'll definitely be back to finish our home! (FYI we got a better deal than Aaron's, RAC, etc!!)
Great help by Mattie. Thanks for your help
Grate service, very informative and helpful! Thank you kevin for your help!
I had a wonderful experience at the Kingsport TN store. Cassi was an amazing help. We were able to order exactly what we needed with no pressure and will definitely be back to get order the rest of the furniture for our new home soon.
I looked for weeks for furniture for my home. I finally went to AHF in Kingsport. An associate named Alex greeted me and then spent 2 1/2 hours helping me pick out different furniture. When I went back to order everything I found the living room furniture at a cheaper price and AHF price matched them. They saved me several more hundreds of dollars. I’m glad I decided to go with them and that Alex was the one to help me. Go see Alex for any furniture needs!!
Awesome sales person!
Gina was great,she helped me within seconds of walking in.Gina is very good at her job,she helped me with the recliner I was wanting..Thxs Mr.Eck
Very Proffesional
Cassi was great! Never bought furniture that quick!!! :)
Gina worked with us today for ordering a coffee table, she was very helpful and did a great job.
Mattie Horton was very helpful.
The sales person was Mattie and she was very helpful.
Alex was so helpful and so friendly! She gave great recommendations and helped me find exactly what I was interested in. Highly recommend Alex when getting your furniture!!
Our sales lady Gina is very well knowledgeable about the products they sale and very courteous to customers. It was a pleasure to do business with Gina and the Ashley crew there at this location. Gina is a very good asset to the Ashley store there in Kingsport, Tenn. Look forward to more business in the future.
We were in the market for furniture for our guest room. Gina greeted us with a smile and was so helpful. She gave us space to look at our leisure didn’t hover over us. Very pleased with the service she provided. Thanks Gina!
Mattie was great very friendly and very helpful. I was very pleased with my visit at your store.
Ken was was incredibly helpful and knowledgeable, he listened to what we told him we were looking for and helped us find the best option. Wasn't pushy about trying to get a sale and a nice person all around. Ask for Ken. Hands down
Elijah was great to deal with. Helped determine which mattress would best fit out needs.
Mark was really nice and very helpful both times I been there to buy furniture. And knowledgeable.
Mark was very helpful, provided different options to buy.
Mark was extremely helpful. Delivery personnel were very prompt and courteous as well
Elijah provided very knowledgeable service to my wife and I, we appreciate that!
Excellent sales help from Gina Hite
Great experience with Gina. No pressure, got a fair price and the right product(s). Went back a 2nd time to get my son a mattress. Purple is the best sleep we’ve had in years. Definitely recommend.
Met Elijah at Ashley store in Kingsport today while shopping for sofa. He was extremely helpful and professional and courteous. He answered my questions and provided excellent service. Ashley should be grateful they have such an outstanding employee. My name is Gina Powers.
Brittany was kind friendly and helpful. Got my order taken care of quickly no hassle
Haven't received furniture yet but buying process was easy. Associates were nice and helpful. Very knowledgeable
We came in looking for a lift chair for my mother in law. The service was prompt, friendly and our sales associates (Callie) was extremely knowledgeable and was an absolute joy!! Her knowledge of inventory and products was admirable and helpful. We don’t get a lift chair (no fault of Ashley) but I know EXACTLY where we’ll be getting our next mattress!
Gina is great!! Highly recommend her!
Brittney was wonderful in helping us find our perfect chair! She was more than happy to answer all of our questions, and even helped reassure us about quality of items. She was very knowledgable about the items they had, the way the payments worked, and how to protect and clean the furniture we purchased! Definitely recommend asking for her if you go in store.
Callie in kingsport was outstanding, courteous and very helpful. Thank you so much for everything.
Our salesman Mark was very patient and helpful.
Staff friendly and helpful.
Great looking furniture ready to buy same day but never was approached by anyone while all the sales persons were on their phone.
Great experience, Callie was wonderful and very helpful. Will definitely use them again in the future.
Brittney was very courteous knowledgeable and helpful and made a stressful decision easy. Very happy with my purchase.
Gina was great in helping us find exactly what we were looking for!
Kenneth was great very informative and helpful. We got exactly what we wanted
The service we received this afternoon at Kingsport Ashley Furniture was great. The young man, Elijah, that helped us was very attentive and well versed in the items that we were interested in. Would I recommend Ashley's Furniture, YES.
Cassi provided excellent support in aiding us in finding a solfa that met our needs. Appreciate the details she provided on the purchase and delivery issues!
Gina was very professional and down to earth. She answered all our questions and concerns. Made you feel like you were at home. Very good atmosphere. Very nice to me and my wife. Couldn't ask for no better help to find what we needed. She made me and the wife feel very comfortable. I am well pleased my wife is too. I look forward to doing more business in the future for sure .
Our sales person Mark Eckert at Ashley in Kingsport went above and beyond helping us with our furniture selections and delivery! He was very knowledgeable about the items and extremely patient with us. We will definitely buy from him again.
Cassi was a tremendous help & I love my new purple mattress I purchased at Ashley store in Kingsport TN
Gina helped me tremendously from start to finish!! Go into the Kingsport store and ask for her!!
We went to Ashley's to check out mattresses they were very helpful and polite. Showed us the options to fit our budget. Great place and great people.
Made significant purchases for new condo. Took a couple of days to choose and finalize the transaction. Callie was very knowledgeable and helpful every step of the way. Over all, we are very satisfied with the whole purchase experience.
Great customer service today at the Kingsport location. Thanks Cassi!
We had a great experience here working with Brittney. She was very friendly and helped us find exactly what we were looking for, and even matched the online price (which was great). We will definitely be back the next time we need furniture.
Britney was amazing! I got a beautiful bedroom suite for a great price! As soon as I came in I was greeted promptly! Highly recommend
Callie was great! She was super helpful and helped us pick the perfect couch.
Mark is an excellent sales person! He was very helpful and patient with us. He listened to our needs and was very knowledgeable and he wasn't pushy! We got everything we wanted. Thank you Mark!
Went in with specific needs and wasn’t sure what style bed frame I wanted. Gina was very helpful and made sure we knew every option available to us. Great service!
I walked into Ashley homestore with my my son and we were greeted by Gina Hite who helped us with a headboard for my sons bed. Not all choices were immediately available, but with Gina’s help we made a selection with an acceptable delivery date and look forward to its arrival. While there, we test drove several recliners and again with Gina’s help, will return with other purchases in mind.
Went in the store and Elijah Parsons helped me find just the right sofa!! Super nice guy and a great atmosphere!!! Kimberly Allison
I was in desperate need of a bed for my Mom and Mr. Mark Eckert did a wonderful job assisting me in selecting the right bed and securing pick-up options that would work for me. I definitely recommend Ashley Homestore and Mark Eckert to assist you with your furniture needs!
Great place for your home furnishings needs, Our salesman Mark did a great job Thanks
Nice treatment of staff. Mr Parsons was very helpful. Thank you for the kindness.
Cassie took care of my order over phone very professional and prompt . I appreciate her willingness to help me with my purchase . Great customer service .
The furniture is junk and they refuse to repair it. It has not even been a year and the sectional is broken in multiple ways. Do not buy Ashley furniture.
Totally recommend dealing with Brittney at Ashley furniture. We bought a bed for our son and Brittney showed us several options for storage beds as we are limited on space. We ended up purchasing a bed and a mattress as well. The financing process was so easy and the bed is so cute! The protection plan gives us peace of mind if any accidents should happen. Overall a very good experience and we will be returning customers!
Brittney Wright greeted us right when we walked into the store and was a tremendous help!! Got what we needed in a timely manner would recommend anyone to go here.
Elijah was very helpful and very kind!
Great customer service, our sales rep was very kind and helpful. We found the perfect living room suit that was just what we were looking for and within price range. We will definitely return in the future. :)
Ken was a great salesman. He answered all of our questions and helped us pick the perfect Purple mattress.
We originally came in to just kill some time as I was waiting to get a screen replaced on my phone. I thought we could easily kill an hour or so looking at entertainment centers. We were met by Sam who showed us different options. We didn't find quite what we wanted but when my husband mentioned finding one online that we both really liked, Sam tried to find it for us. We finally ended up with something we were happy with. We knew we wanted something with a fireplace insert and tried to find one around 75" in length. Sam also put my husband on a sleep mapping machine, which ended up getting him a nice sale on a Purple mattress and base. During all this time Sam was kind and patient, especially with a rambunctious 3 year old, as well as two picky customers. We are excited to get everything delivered. I've had a bad experience with Ashley furniture in the past when I had a bedroom suite delivered (my headboard was broken 3 different times when assembling) so I was apprehensive to try them again. I'm hoping this will turn out better.
Mark was extremely helpful, efficient, and pleasant to deal with. I would encourage anyone looking for furniture to see Mark at the Kingsport Ashley HomeStore.
Kenneth was alot of fun to work with. Good sale prices
I just purchased furniture from Ashley Home Store in Kingsport TN. The sales associate, Cassi, was extremely helpful. She answered all of my questions and addressed a few concerns that I had. She went above and beyond to make sure I was comfortable with my purchase.
Brittney Wright was great. Helped me find exactly what I was looking for.
Mark was very knowledgeable and helpful with recommending the bed and mattress that was right for me. Ashley Home Store is a great place to shop.
Cassi...was very helpful..... She followed up with us after our first look. This was what sealed the deal !!! Thx cassi
This was our first time to Ashley furniture store. I immediately walked in and found what we had been looking for and was greeted by Cassie that was sweet, helpful, and answered all our questions. We bought our end tables and can't wait to get them.
Cassi a very helpful with our purchase. She was friendly and have us lots of information on our purchase!
Callie at Ashley in Kingsport was wonderful at helping me purchase our dining room table and chairs! I definitely recommend going to see her!
Excellent customer service during my visit.. Brittney was very professional and extremely helpful during my purchase. I would definitely recommend Ashley Home-Store Kingsport and will continue doing business there.
We received a lot of help from Kenneth in finding and financing our new couch. The whole process was easy and not pushy. Excellent experience and will certainly be back
Elijah was very friendly and helpful.
Was just looking today. Elijah was very helpful and courteous.
Gina at Ashley Furniture in Kingsport is AWESOME! She is very helpful and extremely knowledgeable. She always gives great suggestions and never puts you under pressure to buy. We love working with her and she has truly changed our view to the better, about shopping for furniture, and Ashley Furniture as a company. Go see Gina if you are in the market for furniture!
I went to purchase a bedroom suite before Christmas and Ken the salesman was super. He went above and beyond helping me and answered all questions I had. I’ve shopped with Ashley for years. Super staff
The salesperson Brittany Wright was wonderful to work with. She was extremely patient and very informative. Working with her was an unexpected pleasure. She cared about my situation and you can sense her concern. If you need anything in the furniture world, I recommend seeing her first. Ashley Furniture has a treasure working for them!
The sales associate (Callie Sampson) was plesant and knowledgeable. She was helpful in all aspects of our transaction. Happy New YeR to you all.
We were greeted by Cassi upon entering the store. She was very polite and respectful. Although we could have ordered the piece of furniture online ourselves, we opted to have her order it for us. Her knowledge of the particulars of ordering it was of great help. By her ordering it, she received a commission, and I felt she deserved it for her work.
I was very pleased with my experience at the Ashley store in Kingsport. I was able to find what I needed. Brittney was fabulous to work with, she was very professional and easy to work with! Thank you for all your help!
Cassi was great to work with quick and easy.
Was a great experience Kenneth was a great person very friendly and helpful
Brittney provided the best customer service and helped me find a great deal on the couch I was looking for! Great company!
The customer service rep here was very helpful when it came to my needs.
Brittney was extremely helpful in helping us select a set of furniture for our bedroom! She also assisted us greatly in setting us up with a 0% interest promotion that will greatly help my wife and I. Highly recommend Ashley HoneStore for any furniture needs!
Ken was amazing!! He was very attentive and helpful. He asked questions on what we were looking for and gave us suggestions and recommendations on what would work for our home as well as our personal interests. He was extremely professional and also very personable which is something that I love when I meet people! He literally went above and beyond for us and answered all of our questions! He is truly an asset to this store!!
Gina is so nice and helpful with everything she does!
Highly recommend this store. Beautiful furniture and great customer service. Callie helped me. She was fantastic! She helped me so much and was so nice.
Callie was very thoughtful and knowledgeable . On a second purchase Cassi was pleasant and concise.
Elijah was very helpful in showing us around would recommend this store for being very professional and helpful.
Brittney did an excellent job helping me find what I was looking for!
Elijah certainly provided the help we needed in selecting our new dining room set at the Kingsport TN store. I believe he will be our go to guy for future purchases. Such a nice young man. Thanks Elijah and Merry Christmas 🎄
I was greeted by Callie immediately upon entering the store. I told her what I was looking for and away we went. I found the perfect piece quickly and the sale was complete. Another great shopping experience at Ashley Furniture. Thank you Callie.
Gina was wonderful. She went above and beyond to get us the best deal! We will definitely recommend Ashley and we will be future customers!
Gina provided excellent customer service! We were very happy with the process and will be a returning customer in the future.
Gina at Ashley Home Store at Kingsport, TN was wonderful. She was helpful and took the time to answer all our questions. The furniture we purchased is beautiful. Thanks for a great experience!
Ken is the bomb! He is very knowledgeable with the mattress and pillows we came for. He is not pushy, very chill, and very patient. He answered all questions and was very easy to talk to. Please go see him!
We ordered and kept getting delayed when we were told our items were in stock. I gave up and asked for a refund. Was told we would recieve it within 10 days. No refund.
Wonderful friendly service. Gina was awesome, professional and incredibly helpful. Thank you very much!
We visited the Kingsport store twice before making a purchase. Callie was the sales associate that helped us. She was very kind and not pushy at all. We felt very comfortable with her.
Nice selection,good prices,and friendly service!
Gina was great and very helpful!
Gina Hite was our sales lady, very professional in every way. She even didn't mind staying late to get us done. Awesome experience will be back for more items . Thank you.
First visit to Ashley Home Store only took a few minutes to order what I wanted. Cassi was a huge help ordered what I wanted, checked me out. Very professional.Thank you
I know things are on back order, that's why I asked to only be shown what they had in stock. We ordered 3 bedroom sets and a dining set for our new home in September that was all supposed to be in within 2 weeks. They ended up telling me after much back and forth it would be January. I did get the dining set finally but ended up cancelling and getting a refund on All the bedroom furniture in November. I will not do business here again. After excuses about the owner buying a new store and losing his credit, to covid, new employees and then the shipping crates floating in the ocean I had enough. I went to a competitor and had furniture in my home in less than a week. Go somewhere else.
Gina was absolutely amazing! She is great at her job and helped me tremendously!
Cindy was So friendly as soon as I walked in! Helped me find everything I was looking for without going through dead ends. Can’t wait to come back and find more furniture for my home! I will definitely be asking for Cindy again
We went in to window shop for a new sectional, and Kenneth was helpful every single step of the way! We told him what we were looking for and he gave us a sectional that fit our needs exactly! He made sure to let us know that he was available for any questions or concerns we may have.
Great experience would highly recommend. Callie is great to work with. Thank you Callie
Very good experience.
First let me say I understand that right now things are backed up but that being said, it was the exact reason we went with the couch we did in September with an estimated delivery of November 1st after calling THREE DIFFERENT TIMES and being told someone would call me back (and no one ever has) someone finally told me it won't actually be here until February. Then when I try to talk to a manager (which I'm told is the only way to get my money back) who was unavailable, I still get no return call. So if you enjoy getting insanely different delivery dates, no return calls, and your money held hostage then I highly recommend them. Update: I finally talk to Gina who luckily was very nice and very helpful. My refund should be on the way so I revised my rating for now but come on you guys return a customers phone calls its basic customer service.
Cassi Parker made our shopping experience at Ashley HomeStore easy and pleasant. We are pleased with the quality of the purchase we made and look forward to our delivery.
The whole family took a field trip to the Ashley homestore. The store is so inviting and pleasant. The entire visit was an outstanding experience. We were delighted upon meeting Gina. She's like a good friend or family member. She'll be our furniture sales lady for life. Couldn't have hoped for a more knowledgeable, friendly, helpful lady to make our purchase easier than ordering dinner. The classiest, most amazing lady my family has ever had the pleasure of dealing with.
Visited for the first time today. Such a pleasant atmosphere and the staff were so helpful and friendly. Gina is our sales lady for life! So professional, continually helpful. Found exactly what we needed and wanted. Best deal in quality furniture. Can't sat enough of about the amazing person we found in Gina. Thank you so much.
Gina made the buying experience seamless and positive!
Mark was an exceptional salesman. He took his time and thoroughly helped us. He was patient, knowledgeable, and very helpful. We will definitely seek him out the next time we buy more furniture. The couches that we bought are amazing!
The process was seemless and that was due to Brittney's outstanding customer care. She stayed in contact with us through the process and made sure we got the best price. Highly recommend.
Wonderful experience with Brittney! She’s very helpful, knowledgeable about the products and was a pleasure working with buying our mattress and adjustable base! Everyone was very nice and pleasant that we came in contact with! Definitely recommend Brittney at Ashley in Kingsport! Can’t wait for our Tempurpedic mattress to be delivered!! Thank you!!
Callie was awesome and answered all our questions with patience and kindness. Ordering was a great experience!!!
Kenneth was very nice and helpful. He got us a great deal on our new furniture.
Really enjoyed working with Brittney on some new home furnishings. She made sure things went smoothly and she made sure that we were happy. I have no doubt that if there are any problems with delivery or removal of replaced items that she will make it 100% right. Thanks a bunch!
Mark was very helpful and knowledgeable
Kenneth was very helpful and courteous. A real asset to Ashley in kingsport TN
Mark, was a knowledgeable salesperson. He patiently spent the time with us and answered all of our questions! We would request to work with Mark again.
Great friendly staff. Found exactly what I was looking for! Thanks Gina for all your help!! We will definitely be back!
I had the pleasure of working with Brittney. I live out of state and needed to find a lift recliner for my brother who was admitted to long term nursing home. She worked with me had gave me a great price and quick quick delivery. My brother loves....loves his chair. It makes his days a little better. Thank you Brittney...
Rich was an awesome salesman. Very friendly and extremely helpful! Never seemed pushy when we were taking forever to make up our minds about the purchase. He made our furniture shopping a very good experience!
I give a 5 star customer service was outstanding Callie was Outstanding with helping me find what I was looking for it was a great experience and highly recommend her ! Thank you for all your help Callie
Great experience at Ashley HomeStore in Kingsport. Cassi was easy to deal with and no pressure. Thank you!
Cindy was very friendly and was so helpful with trying to find me the right piece of furniture I was looking for.
We came into Ashley to find a dining set and maybe look at a couple cabinets for storage. Cindy listened to what we wanted and narrowed it down to two dining sets. She was very helpful and explained how Ashley’s protection plan worked. We got our dining and two storage cabinets! Thank you!!
Stopped by to check out some couches, as I had seen some good deals on the Ashley website. The associate that helped me, Cindy, did an excellent job with assisting me and recommended some great options for my needs! Highly recommend seeing her next time you’re in! Thanks so much 😊
Gina took great care of us! She stayed 45 mins past closing to make sure everything was right! Tbh, we will be back really soon. Now that our livingroom is done, it's time to start on our bedroom and I've seen what I want already!
Elijah really helped us to find exactly what we were looking for!
I would not order any furniture from Ashley's in Kingsport TN. Poor customer service!
Great service! Cindy greeted us as soon as we came in and lead us in the right direction of what we were looking for. She gave us time to browse and answered all of our questions. We really appreciated her professionalism.
Salesperson was very informative and assisted us throughout the purchase. Informed us of the delays in delivery. Very upfront about all information and did not pressure us in buying. Excellent Job!
Very helpful and friendly staff.
Cindy T. was so friendly and helpful when I was browsing for a new kitchen dining set. She helped me with measurements and gave me some awesome decorating ideas. I will definitely return to the store for all my furniture needs.
Came in looking for a bed the one I wanted was on back order. Gina helped me find one similar and better price range and found me a side table to go with it . She was awesome to deal with !
Cassi provided excellent customer service. Very professional. Went above & beyond to assist us and meet our needs.
Great , treated like family . Enjoy what we bought , salesman showed us things we asked about were very grateful.
The sales staff was scarce. When We did have help he wasn't very knowledgeable. I hope it was just because he was new... I like being waited on...
Elijah was very professional and efficient he met all our needs and completed the transaction in a very timely manor
Elijah helped us by listening to what we needed, showing us exactly what we were looking for and then getting us checked out quickly. We were in and out in 20 minutes and he was very pleasant to work with.
Had an excellent experience with Eli! Great salesman and very friendly/helpful!
Brittney in the Kingsport store was a great sales person. She didn’t hover over me while I shopped but when I had questions. She was right there to answer and assist. I was pleasantly surprised that I could find everything I was looking for in one store!
We are 2 weeks new to the area and our 1st trip to the Kingsport store,as soon as we walked in we were greeted by Gina,upon finding out what we we looking for she proceeded to show us several options of each item we were needing,we ended up getting a table,bench,2chairs, and a reclining sofa,all in stock and only a 3 day wait for delivery, could not have had a more enjoyable visit and both Gina and the money lady even stayed 20 minutes past closing to get everything wrapped up for us 5 stars from the Carr' s👍
Brittney was extremely helpful and courteous. Would definitely recommend family & friends to this location.
Excellent customer! Gina is a top rate associate!
We were immediately greeted by Elijah as we walked into the store. We were able to choose two beds with mattresses and boxsprings within a short amount of time. Elijah was friendly and helpful, but he was not pushy.. The selection was very good. Of course, due to the recent shortages in the supply chain, we will have a short wait for delivery (for one footboard.) No worries! Looking forward to the delivery.
It was easy and great service
We were very happy with our purchase and very impressed by Britney Wright’s knowledge of the mattress products. Also she was very cordial and professional.
Today was our first time visiting the Kingsport location. I haven't visited before because it doesn't look that big from the outside and figured that the stand alone Ashley building in Johnson City would have a better selection. I was definitely wrong, I was actually very impressed with the Kingsport location. I like the Kingsport location better! Their employees are great also. Highly recommended.
Gina Hite was great in helping us with the purchase of our new furniture!
Gina helped us in purchasing furniture for our new house. She was great and we highly recommend her!
Brittney Wright help me with buying my bedroom furniture and did a fantastic job. She made the process very easy and was so helpful. Very good experience and will let my friends know.
Cassi was very nice and very helpful.
Great experience! Gina went above and beyond to help us find the perfect furniture for our house!
Looking for quality furniture Ashley has it and Brittney our sales rep. very professional, allows you to look around so you can make a discussion of your purchase.
Great service, no hassle! Elijah was helpful and polite.
Gina was very helpful and informative. She went above and beyond with the service she provided
Horrible experience, bad customer service, high prices. Do not shop here!!!
Great experience from time I walked in till I left. Elijah and Brittany were fantastic.
Love the Kingsport store, and Cassi was very helpful and went out of her way to help locate instock items
Wonderful experience Cassi is great
My wife and I found what we were looking for with the help of miss Brittney Wright, my first time I can just run in and find exactly what you're looking for!! I can surely recommend my family and friends to Ashley Home Store, thank you all very much.
Gina is always great to work with at the Kingsport Ashley’s store. Everyone is friendly and helpful.
Very good place to shop
Mark made my mattress purchase fast and easy. Less than ten minutes to make sure it was in stock, paid for and loaded in my car.
Amazing store and great service. Employees are friendly and knowledgeable.
We are new to the area and walked in to the Ashley Homestore in Kingsport TN and everyone was very helpful and friendly. We found what we were looking for and got a great price. Brittney Wright was great and even explained the different shipping options for us. 2/19/22 second visit to Ashley Homestore in Kingsport TN and still the same great, friendly service Elijah was so nice and gave us detailed information so we could make the best choice for our needs.
Brittany help and answer all our questions. Made me and my wife comfort in making the right choice of furniture we want. Thank you.
Everyone was so helpful and kind the second we walked in the door. Brittany was especially great helping us find the perfect couch and made the experience so much easier than I thought it would be. Definitely recommend 🙂
Great customer service Callie help us a great deal.
Cassi was fantastic!!! She was knowledgeable and efficient getting us squared away on our purchases. The manager as well as other staff was great and accommodating. We have made 4 purchases with this store. We have always had nothing but a pleasant experience. Thank you for all the help with getting our home up to date.
Cassi was very professional and helpful.! she helped us find the bed we needed. Thank you for your help!
Mark was very helpful in our search for living room furniture, will certainly reach out to him for future needs
Brittany was great! Very helpful and knowledgeable. Would shop with her again!
The employee ,Jeff, that escorted me through the store helped me and was so nice. He explained everything in detail and got me good deal on my bed frame, mattress, and box spring.
We went to Ashley furniture unsure exactly what we were looking for. Brittany was very patient with us and went out her way to assist us.
Gina was great!
Elijah at the kingsport store was very helpful
Mark assisted my husband and I with purchasing furniture. He also worked with the manager in getting us discounts plus an additional 100.00 towards our purchase. My daughter was also needing furniture so she came to Ashley and purchased as well. He provided the same discounts to her. We came away with new pillows and furniture products and 2 vacation packages. Mark was great in making our experience easy, fast, and affordable. Thank you to Ashley, and especially Mark Eckert!
The experience at this store was pleasant. Brittney was patient with us while we pondered the pieces we wanted and did not pressure us at all. She was also knowledgeable about which pieces would match each other from room to room.
So easy to work with and they have the best furniture. Definitely our go to when we need anything!
Callie helped us a lot
Salesperson Callie Sampson was very helpful while I was in store and a follow up call to her the next day. Very friendly and extremely helpful. Rare to find now!
Britney was great to work with! Very professional and friendly. Highly recommend!
Britney was very pleasant to work with! Brittney helped us figure out the best configuration of our new furniture, helped us get great financing, and even helped us pick out a rug to go with our new furniture! We can’t wait to get our new living room set and we appreciate the level of effort put forth by Brittney to help us realize our dream!
Have to thank Elijah, he had the patience to allow us to wander through the store, and when we were READY, he was there to answer all our questions and our concerns. Because of his straight forwardness. We felt confident enought, to purchase our bed and mattress, thru Ashley Home store
Elijah was awesome! Very thorough and attentive. He wanted to make sure my husband and I picked the right couch for us and our fur baby. Will return for any further needs.
We were taken care of by Jeff who was new and untested, but still dedicated to giving us the best experience he could. I've dealt with some very pushy salesmen before and am glad I didn't find any today. The selection is great. Very happy with our new couch.
I was greeted with an awesome attitude! Elijah made the experience of shopping a very wonderful experience. He showed us a variety of options but never made us feel pressured to buy anything. I’ll definitely be back to buy!
Upon entering the store, one sales woman was towards the back of the store, saw us, went the other direction. We went towards the right, in search of a king sized mattress, which to our disappointment, they do not even sell. Perhaps we could have researched that ahead of time, but given it is a furniture store, we thought we would give it a go. Anyways, up ahead on the right, an older saleswoman sat at a desk, saw us, made eye contact, quickly looked away. A third saleswoman walks up to her, the two exchange cold words, so cold I believe I could have felt a shiver, and the third woman briskly walks away. Neither spoke to us or bothered to even say hello. We proceeded on around the showroom, about that time realizing that they only had frames for sale seemingly, and when we looped back around to the middle section, the first girl we'd seen was sitting at a table near the front and said a sluggish goodbye. Perhaps something terrible happened during our visit or maybe it was just the nature of the store. Perhaps just the sour, cold exchange between the second and third woman was the reason for not even being spoken to. Whatever the case, I'd never want to visit that store again. It makes me question the value of customer interaction with all Ashley furniture stores. Perhaps had we discussed anything with them, they may have still been able to offer a frame or something. It's disappointing salesmanship, for sure.
We really enjoyed our experience at Ashley HomeStore in Kingsport. Mark made the experience easy and we enjoyed working with him!
Mark went above and beyond helping us find a reclining love seat. Will be going back for all our needs.
Great people, Mark went all out to help us find furniture.
Jeff was very knowledgeable and helpful in making my recent purchase. He made the process simple and easy and really listened to our needs for new furniture. Great job!
Mark was excellent! Allowed us to look around and not feel rushed, then worked everything up. Awesome experience!
Beautiful store with excellent prices! Callie was extremely helpful. Looking forward to doing business in the future.
We went looking for a recliner that was on sale (not by much),the chair had $179 warranty program, plus a delivery fee of $129 (from Gray to Col. Hgts.)= $1,000 Recliner what a sale😜
We had a very good visit to our local Ashley furniture store. And our worker there , btittney, was so accommodating. It was truly a pleasure doing business.
Rich at the Kingsport store was very attentive to what we were needing. Knew the types of mattresses very well. Will do business there again
We have been trying to decide on living room furniture for months. We went into the Kingsport Ashley HomeStore and worked with Gina Hite. She was amazing, answered all our questions and made the experience enjoyable. No pressure at all. I would definitely recommend going to see Gina if you need any furniture for your home.
Our sales person was proffessional, curtious, and friendly. Brittany Wright took care to listen to our wants, and helped us achieve our goal. Thanks Sue and Joey Verbal
Callie Sampson is a great sales consultant. She helped us find exactly what we where looking for. She is very professional and friendly
The associate we worked with was very nice and patient, and explained all the stores options for financing upfront. I would recommend this store to others. Very friendly and helpful!!
Bought two living room suites Gina and her coworkers were great
Rich he was a very nice and sweet person
Rich
Cassi was friendly and helpful and helped us get the perfect sectional for our new home.
Gina was an amazing help to us and made our first shopping experience at Ashley five star. We shared what our needs were and she was able to find us exactly what we were looking for and finalized our sale in a timely manner.
Elijah was very helpful and attentive to our requests. He helped my girlfriend and I find a perfect bedroom set.
Rich was excellent, helpful and reasonable
Rich was excellent in helping us find what we needed and got us out the door with no hassle or delay. Would definitely recommend Rich and Ashley Furniture for all your furniture needs.
All around good experience and great products and very friendly and experienced salesperson Rich is the one we got the pleasure to deal with thanks again Rich!
Gina Hite was great to work with. Couldn’t be happier with purchase and service.
Thank you Gina for all your help with our bed and other furniture we bought with you. You have been very professional and helpful in our time of need.
Gina was my salesperson at Ashely's this morning and I had just a few moments before running to work. She was quick, good and got me taken care of. I'm more than happy with my purchase I ended up with a better deal and much better items than I anticipated. I will always ask for her. I love Ashley's!
The saleman was of great help during are trip to the ashley store in kingsport.
Gina and Rich were wonderful to work with when purchasing our new mattress and base. We were not rushed, both took their time to help and answer all of our questions, and were great with our small children with us. Would definitely work with them on another purchase in the future!
The Ashley store had a ton of nice, reasonably priced furniture. I would highly recommend you seeing Sean there. He was very friendly and knowledgeable. He was able to answer every question I has. I will definitely buy from him again!
Our family had a great experience shopping at Ashley Home Store in Kingsport,TN! Brittney was wonderful, allowing us to ask questions and helping us find what we wanted. She was very knowledgeable and professional. Great deals and great hospitality!
Excellent customer service .
Brittney was super friendly and helpful!
We feel very blessed. to go to Ashley. HomeStore today. We was lead by the spirit of the Lord to purchase the furniture today. This our. first time to Ashley Home Store. and wont be the last.When we walked. in Rich Rogers was. reall friendly . Gina. Hite was really friendly to. when she was working the paper work up. Rick and Gina made us really feel welcome. Thank you both Rick and Gina. For everything you do today. God Bless you both.
Great service and very professional staff, will work with you to get you the very best deals, and all your home decor needs.
Brittney was an excellent help to me in deciding which mattress to purchase.
Callie is an awesome sales person.
The service was great and Callie & Brittany made the process very easy. I was in and out in no time.
Great place to buy from. Friendly, knowledgeable, staff. No pressure.
My boyfriend and I have been looking like crazy for a couch and they both helped us find the prefect one ! Both Gina and Callie were so knowledgeable and very professional but friendly all at the same time . They did not try to up sale us at all and I really loved that . We will definitely be back to shop from them in the future!!
We went to Ashley’s Furniture looking for a king size bedroom suit and was greeted by Sean Becia. He went above and beyond to help us find a suit we liked and to help us know what mattress set we would need. After using the new technology they have for locating pressure points and finding your specified mattress firmness, we were able to narrow down which mattress works for both of us. We will be back to visit this location for future furniture purchases and will be using this location if friends and family need a recommendation.
Helpful, knowledgeable, friendly service. Gina was incredibly personable & willing to assist & answer all of our questions. Definitely recommend!
Gina was terrific! Friendly and very knowledgeable!! Highly recommend, and we will be back for our future furniture needs!!
Gina was absolutely beyond friendly & helpful! I would definitely go back to shop with her again!
Brittany at Ashley’s home store took care of all my husbands and me needs. Go see her at Kingsport TN store!!! Great experience
Sean was super attentive to all of my needs. I was looking to furnish my entire house and he showed me everything they had. He took me through all of the mattresses and helped me find the perfect one!
Very happy with Ashley's of Kingsport. Thank you Gina for working with us and getting us taken care of!!! Highly recommend and will def buy our next furniture there again
My husband and I have been wanting a certain couch from AshleyHomeStore in Kingsport TN for a whole year now. We first visited the store when we moved here from SC and we both fell in love with this specific off-white sectional as we sank into what we called our “dream couch” Being new to the area and renting we didn’t have the space in our townhome with two children and a dog so we decided to wait and keep the couches that were given to us from family. Now one year later, we just purchased our first home! I went back today to Ashley’s in hopes to still find the same couch. Sean greeted me at the door. He was very pleasant and professional and went over every detail and question that I had. He helped me set up the 36 month interest free program and I was very pleased with his service and help. Thank you so much !
Amazing service at Ashley’s with rich and him leading me to Gina who helped a lot!!
Cassi provided a great experience and kept everything super simple and easy! 10/10 recommend
Have had a wonderful experience every time we have bought from Ashley’s. When you go ask for Gina! She is the absolute best. She is listens to what you want and what you need. She doesn’t make you feel rushed in deciding. Will definitely be back! We can’t wait to get our new furniture!
Cassi was very nice and helpful I ended up buying both products
I had a terrific experience shopping with Gina and Rich at Ashley in Kingsport. I had to replace many items in our home and they made the experience fun and easy.
Went in to take a look at furniture and walked out with a complete bedroom set with new mattress! Gina was extremely helpful in helping me to find a great mattress and get everything at a great price! She took the time to explain everything to me and gave me plenty of options for payments. I will be going back to complete my purchase which will include adding a living room set. I definitely recommend this store for your furniture needs and I definitely recommend Gina to help you out!
We was very pleased with Rich,he was very helpful and friendly.
Callie was super helpful and professional! I highly recommend her! Thanks Callie!!
This is the Kingsport TN. Store. The service was excellent. I had a picky request for the type of sofa I was looking for and Gina took the time to go through the inventory and basically checked almost every sofa in the store till she found the one that met my needs. After all that I decided to do some comparative shopping but after a few days I wound up right back at Ashley. Gina remembered me and the sofa I wanted and set me up with everything I needed. I also have to mention the little extras. Gina was supposed to take that afternoon off but she took her time with me and it wasn't a rushed issue. I know what your thinking, commission, right? Well the sofa I purchased was no where near one of the expensive ones. She still treated me like it was a huge purchase. That's professionalism. I like all the little extras you get also with your purchase. So if you are looking for some new furniture this is your stop. The store has freaking everything you could possibly want to furnish your home with plus it's Ashley, great quality furnishings at a great price. I hit their Memorial Day sale and I'm telling you the price could not have been better.
Sean was my salesman at the Kingsport tn store. He was very friendly and helpful in answering all my questions.
Just moved back to the Tri Cities after moving out of state for almost 7 years. Gina Hite gave great service before I moved away and I just purchased some more new furniture for a new house I am building. If you are looking for a great place to give you some awesome customer service see Gina Hite at the Kingsport TN location. The staff at Ashley Furniture Kingsport takes the time to work with you and makes sure everything is done to your satisfaction on delivery. I give them a A+ on customer service and prices are very affordable. With COVID the wait time to get it may be longer than usual but that is with all furniture where ever you shop. Be patient and happy furniture shopping. Can't wait to see my new furniture in my new home to be.
Our shopping experience at the Kingsport, TN location was a positive experience. Gina Hite, our sales representative, was very pleasant to work with and extremely helpful.
Good friendly service answered all our questions.
Mark was great. He looked up information for me & was very knowledgeable of the end tables I am ordering. 2nd visit I saw Rich. He was very helpful & pleasant. He ordered my tables for me. Excited to get them!
We just bought a new house and needed a lot of furniture. I had never shopped at Ashley Furniture Store before, but came across an add on Facebook Marketpace and realized they have a great Memorial Day Sale. We went to the store to see the sale in person. As soon as we went in, we noticed Rich and he was hustling lol. He was very friendly and easy to talk to. He was really helpful but not pushy at all. I’m picky lol and it was a big decision, so my husband and I took a long time to finalize our selection and went back a couple of times, but Rich was very understanding. He went out of his way to make sure we got exactly what we wanted. He price matched the online deals we found and gave us great deals, so we decided to furnish our entire house. He even came out on his day off to help us close the deal. So if you’re furniture shopping in the Kingsport area, check out Ashley’s and ask for Rich Rogers!
Rich went out of his way to help us with our furniture needs. He gave us a great deal and even came in on his day off to accommodate our schedule.
My boyfriend and I have just bought our first home and coming to Ashley’s to buy our first bed together and the beautiful bedroom set has been a great start to our new life together!!! Thanks to Rich Rogers and Gina were wonderful and made the process easy and fun!
SEAN was amazing he helped in every way was very respectful and courteous to my family and I he was not overbearing he assisted when we needed and gave us space to shop around!
Wonderful, friendly staff. They were quick to help and I was able to get everything I wanted.
We came in looking for something we found online, not knowing if we would find it in the store. Mark our sales guy looked at a picture and said “ yes we have that, let me show you.” Not only did he help us with that. I told him what else I was interested in. He found something for me that was perfect! He made our purchases simple and fast. We were in and out with in an hour! Best service we have ever had in a furniture store! Thank you Mark!
We had been shopping at several stores looking for living room furniture but to no avail. Ashley’s had a large and varied selection. Mark was our sales person and he was kind, helpful, professional and never pushy. Mark did a good job listening as I described what I was looking for. He showed me a set that was perfect for us and we sealed the deal. The experience was pleasant, quick and even smooth in spite of their computers being down that day. Mark certainly knew his stuff and walked everything through promptly. Thank you for a great experience!
Found the perfect reclining sofa and chair at Ashley thanks to Mark Eckert. He quickly understood what we were looking for and led us to the right selections and pricing. We will be coming back as we continue furnishing our new home.
Brittney was an amazing help to us!!! Looking for the perfect kids’ beds is not easy, and she made it feel less stressful. AND, she made sure we found exactly what our girls were looking for.
Rich was super helpful with our couch purchase! We appreciate him for everything!
We went to Ashley Furniture to get a dining room table/chairs. We had no idea what we wanted but our salesman Mark picked up on our tastes right away and led us to the perfect table! Since the chairs didn’t work for us he was also able to find a great alternative that we loved. He took the time to make sure that we got the best price on everything too! The next time we need any furniture, we will be sure to work with Mark again. He made the whole process much more enjoyable!
Appreciated the great service and creative solutions that Mark provided. Thanks a bunch!
Mark is very a professional and informative salesman, he helped us find what we needed and more... it was a great pleasure working with him. Ashley furniture has great deals and the best sofa power recliners, if you want to have a great experience at Ashley's Furniture go with Mark, he's an awesome guy!
We recently moved to the area and with the help of Rich we were able to find the perfect items to furnish our new home! He was an amazing salesman and made us feel right at home. Thank you!
We had a wonderful experience! We were greeted at the door by Gina and she helped us our entire visit. She went out of her way to find what worked best for us, helped us get a good discount, and even stayed late. I would 10/10 recommend shopping at Ashley HomeStore in Kingsport, especially if you’re looking for a mattress!!!
Rich and Sean were very helpful and found the exact pieces I was looking for. Rich adjusted the prices days later so I could save more money and was very courteous. Will be doing all my furniture business with him in the future.
Rich at Kingsport Ashley home store was so helpful and kind very awesome experience
Beautiful show room. Knowledgeable and friendly sales personal. Our sales person ,Cassie was great to work with!! Can't wait to get mt new living room suite!!
Callie did an amazing job helping me with what I was looking for. Very friendly and knowledgeable and it was truly a pleasure
Rich made it quick and easy
I went and got couch with this company two months ago and I am still waiting on it two of the pieces, so I have a partial couch. If I'm spending thousands of dollars on something I shouldn't have to wait months for it. Also I was told that once the sale is made I should be hearing from the salesman once a week with updates on the process. I only hear from him when I call to inquire about it and most of the time it's not him that I speak with
Cassie was attentive to our needs, checking inventory and prices. She took us through the checkout process as quickly a possible. A note of appreciation from her came in the mail. She made our expensive purchase more bearable.
My wife and I went to the Kingsport tn location of the Ashley store looking for a specific bench that my wife wanted. Immediately upon entering the store employee Rich Rogers greeted us. Within minutes he located an item on line that my wife needed. We purchased the item and the local Ashley warehouse had the item in stock and waited for us to arrive to pick it up.The entire experience was great and took a total of 30 minutes. We appreciate Rich and his assistance in the entire process.
Rich is one of the best salesman. He take time to find what you're looking for and always is happy. He gives you time and space to shop around.
They were great! Mark was so helpful,called me promptly back when I had a question.good customer service .
Gina at Ashley Home Store is great, she takes time with you and doesn't try to hurry you or push you into anything. I will always ask for her if we are looking to buy.
Mark was very helpful. He was actually leaving work but stayed to assist me. Highly recommend him.
Mark was absolutely fantastic. He met all our needs and was very knowledgeable about furniture. I highly recommend anyone looking for furniture to contact mark at the Kingsport location
Brittany was very helpful through the whole process
We had a wonderful experience at Ashley Homestore. We were immediately greeted and offered assistance with picking out a mattress. The pressure point analysis was a really neat feature that helped point us in the right direction with choosing which mattress would better fit our needs. The numbering system on each bed (1 for most plush and up to 10 for firm) made it very easy to narrow down which ones we needed to try. Brittney was extremely helpful and informative and made the process very easy from start to finish. She was so friendly, she made us feel right at home! I would easily and gladly recommend this store to anyone and if you go, ask for her, she will definitely help you find what you need! Thank you for making this such a good buying experience! We can't wait to get our beautyrest tomorrow!
Rich was very imformable when we need anything else we will be looking for him.
So happy, I found everything I needed at Ashley Furniture in Kingsport to complete my home. The floor associate Brittany was a great help especially finding me my matching counter stools to go with my table set, Thank you Brittany. I was very happy with all the sales prices I got.
They were very informal, kind, and gave me a good price on a table. Very recommend this store.
I was helped by Gina Hite. She was very knowledgeable of everything I looked at and was able to answer all my questions. She explained everything thoroughly and handled the entire transaction in a professional and friendly manner. She was very good at her job and made buying easy.
Rich was very helpful and polite! Helped me get everything that I needed in a quick manner! He’s the finest thing since sliced bread.
The Ashley team was very professional, informative and kind...they helped me find exactly what I was looking for and made me feel welcome..😊.. Brittany did her best to accommodate me and guide me through the process in a very professional manner..
Mark Eckert was helpful from the moment we walked in the store until we made our final purchase. He was very patient with us as we searched to find the right furniture for our den. I would definitely recommend Ashley Homestore to anyone who is searching for the highest quality at the best price.
My sales associate Lance was very helpful and clear about item details. He went above and beyond to answer any questions. Also, helped me search for the style of kitchen table I was looking for.
I purchased 2 vanities a week ago at the Eastman road location, we had to go pick them up in Gray . One vanity is damaged & now no one wants to help so I’m currystucj with a $400 vanity that’s damaged . I went to store this evening. One person working the entire store & she proceeded to chit chat on the phone, ignored me & proceeded to be no help! DO NOT PURCHASE HERE!
My wife and I were impressed by the kind attitude and very adequate service. The whole attention, the very helpful information and the effort of Gina to assist us in finding the best possible solutions for us are much appreciated. And exactly because of that attitude towards customers, we highly recommend that store.
Gina and Rich went above and beyond in helping us. We were happy shoppers!
Placed an order for a couch 2 months ago and they said delivery in 6-8 weeks. They just called and said it was gonna be another 2 and a half months, very irresponsible in my opinion, thinking about canceling my order
Cassi was fabulous! Super helpful!
Rich was great! He help us with everything. Kingsport tn store is great place to shop.
Just bought a dining room table from Ashley home store the sell person Rich Rogers was great. He gave us all the discounts he could give and was very pleasant to do business with.
I called about a vanity, went in , whole process was about 15 mins ! Overall great experience!
We got an excellent service at the Ashley HomeStore - Kingsport. Special thanks to Gina Hite for the outstanding professional expertise, customer focus, and timely feedback to all our inquiries. Her top-rate assistance created a great customer experience for us.
Gina was absolutely amazing as soon as we walked in the door. Made us feel right at home. Made sure we found what we needed and went that extra mile all while being so polite helpful and answered any questions we had. Ashley Home Store Kingsport you have a wonderful employee! Will definitely come back with future furniture needs and will tell all my friends!
My husband and I visited Ashley Furniture in Kingsport on 4/14/21 and worked with Callie Sampson. She greeted us very promptly and was super friendly the entire visit. She was very knowledgeable about the furniture and answered all of our questions. We bought our new living room furniture the same evening. Looking forward to working with Callie again.
This was my first time visiting Ashley Homestore. Went in looking for new bedroom furniture and mattress. Gina Hite greeted us at the door and gave us plenty of information about what Ashley Homestore had to offer. She allowed us to browse the store, and promptly answered any questions I had. After choosing the bedroom set and mattress we wanted, she crunched the numbers and answered any other questions we had. Really great experience. Will definitely be getting my business again. Thank you Gina Hite
I was very disappointed in our service. We went in to purchase furniture that she had shown us when we were in before. She tried to convince us we had looked at a cheaper set. I had photos of the furniture and showed her what we wanted. She finally found it. She had promised us a good discount. On approximately 6,000 dollars she took off a total of about 100 dollars. Not much of a discount. I felt as if she had lied to me. I will never do business with her again.
I am not happy at all I waited for 2 months and never heard anything from them and never got my furniture. I called to just cancel it after i had already paid for it and they told me that they take 25percent for a restocking fee so what I got never left there building and they are making 300.00 to restock it. How's that? I paid for this with cash and can't get my money back for 2 weeks, which it's been 2 weeks and still haven't received my money back yet. I'm not happy and will not be back. I just want my money back and someone to explain why i have to be punished for wanting my money back. Why is there a restocking fee when it never left your warehouse. They never contacted me for 2 months I waited for what i purchased and now I'm waiting for my money. Hopefully I won't have to wait for months to receive it.
Thank you Britney Wright for your assistance with my furniture purchase. I feel confident that you covered all the bases with the info you provided.
MARK at rhe Ashley store in Morristown Tn, was a great help and offered honest and detailed advice on how and what to purchase based on my needs as a customer. I will be returning for future purchases.
Brittany was very nice and prompt
Ashley Home Store has some of the best furniture I've seen. Brittney Wright my sales person was very helpful, informative, and very polite and nice. It was a very good day!
I was pleased with not only my purchase. It was exactly what I was looking for! But the service of my salesman was both personable and professional! Everything you want from making a purchase of an item you’ll have as a permanent fixture of your home.
Was extremely pleased with the service I received at Ashley of Kingsport with Lance Thibodoeaux with the purchase of a dining table and chairs. Would certainly use Lance for future purchases. H. L. Johnson
Lance was very helpful in providing information on the selections we were making. We literally went over the entire showroom. My husband went in one direction I went in another lol, Lance helped both of us. We are extremely happy with our purchases.
My husband and I stopped into Ashley Home Store to look at bar stools, thats where we meet Callie. She was amazing to work with, at last someone who still produces CUSTOMER SERVICE!! We ended up buying bar stools and a bedroom suit. Thanks Callie for being so very helpful and a wonderful person. You are awsome...
Cassie was very helpful - did an excellent job !
Very courteous and helpful.
EXCELLENT service. Rich is a very good sales man. Answered all my questions, Took his time explaining the paperwork and terms with me. Let me take my time making up my mind. I bought a couch and love seat from him (Ashley Furniture) three years ago and was very satisfied with my purchase and his help at that time also. This is my favorite furniture store.
Absolutely positive reaction, polite and attentive in providing service to me; easy, smooth, quickly handled transaction. I'm greatly satisfied with the service provided by Ms Brittney Wright. I will soon be back.
Brittany was a huge help. We found exactly what we wanted in a very short amount of time.
If I could give this store a ZERO I would. Do not buy from this company! Winston the manager is a disgusting person who says he doesn’t have anyone above him. We try to cancel a sale and he tells us that we have to pay 25% restock fee when we didn’t even sign the papers and why didn’t we... they wanted us out at closing time, we were never explained the terms therefore how can you enforce some that says we have your signature agreeing when you do not! I could say a lot more but after putting this on Facebook I have learned I am not the only one who has had issues with this store. SO BUYER BEWARE!!!!
Gina is always such a great help! Definitely takes the time to meet the customers needs! So thankful for our purchase with her!
Walked around the store for over 10 minutes and not one person reached out to me .. And they weren't busy
Lance went above and beyond and helped us furnish two rooms for our new home. We will be back!
Gina Hite was a very Knowledgeable sales representative . Both times we went to the store to shop she offered helpful advice and was never pushy for a sale. That means a lot to us. I highly recommend Gina she went above and beyond her duty to help us find the perfect furniture and we couldn’t be more pleased!!
Gina was great. She showed me a couple of in store options, then found what I had seen online. She did all the work-all I had to do was tell her what I wanted and she got it done.
Rich is very knowledgeable in mattresses. He didn’t make you feel pressured into buying either, I can’t stand a pushy salesman. I will recommend him to anyone needing to buy a bed.
Cassie is awesome and great products and services!
Lance was very helpful in assisting me during my visit to the store.
Brittney was extremely helpful and very pleasant.
Mark helped us order our kitchen table. He was very friendly and helpful.
If you are in need of furnishing a home, or maybe in need of a new Mattress. I encourage you to go see Gina Hite at Ashley's HomeStore if you want a friendly and honest salesperson she's the one. We have known Gina for many years , and I promise you will not be disappointed. She can help you with any need you may have. She will work with you to find and get what you're looking for. No pressure!!! 😊Thank you again ,Gina!
Mark, the salesperson at Ashley’s in Kingsport, was very helpful on mattress choices. I am very pleased. He made my experience easy to choose the Tempur-pedic Adapt mattress.
Our experience at Grand was great. Gina was very friendly & knowledgeable. She was more than willing to help us find what we needed.
Brittany was very helpful to me, even though I made her walk through the store several times! But she was patient and helped me see the dimensions of the couch and recliner that I wanted to order. Also found something similar w seating and upholstery for me to test and feel. Will definitely recommend this store and most certainly Brittany. Thank you !
We got a good deal on a new love seat. Callie made it a smooth, no BS experience. Thank you!
Callie was super helpful!! She gave us our space and let us decide on what we wanted without being pushy. And the couch we wanted was in stock - even better! Thank you Callie and Ashley HomeStore of Kingsport!
We can't wait until our new furniture arrives!! Our whole experience has been awesome so far. Callie in Kingsport is the best. She is so knowledgeable and informative about not just what we were interested in, but everything involved in the process. It's obvious that she loves her job. Top notch!
Cassie helped me to get the coffee table I was wanting at a quicker pace then their competition. The process was quick and she was very delightful to do business with.
Loved having Gina as our sales representative. We knew exactly what we wanted and she made it the quickest process possible which we are so thankful for!
Rich was great help. He helped us pick out stuff an kept up with us in store an continue to help
Ashley Homestore in Kingsport, TN has the best selection and extremely helpful staff. Rob Boatman went out of his way to get us the best deal on our new bedroom set! Couldn't ask for a better experience!
Ashley Furniture always provides great products,so when my wife needed a new recliner we went to Ashley. We were met by Lance. He put us at ease quickly with his professional attitude. He spent as much time patiently explaining all the features textures and fabric never once showing any sign of weariness as she tried one chair after another. He was a pleasure to be around and his knowledge of the product was refreshing. Thanks Lance!
We had a great experience yesterday buying a mattress set and bed frame at Ashley Home Store. Mike was very helpful in helping us find what we needed in the price range we were looking for.
We had excellent service when picking out a new bed for my son. Rob Boatman was extremely helpful.
We told them today we wanted a shelf and we were going to get the money and would be back. They said they would put a sold sign on it so no one would mess with it. When we got back they had sold it. They will not stand by there word and you cant believe what they say. I was ordering a bed too and I told them to forget it.
Callie from the Kingsport store was great to work with. Callie was quick and all my demands. I suggest you talk to Callie.
I love the new wall decor I purchased at Ashley Furniture in Kingsport. Rob was very helpful in giving me a discount so I walked away with even greater savings.
Rich was great to work with. He was very professional and knowledgeable. I love my vanity and kitchen table. I will definitely be back!! Greatest experience buying furniture!!
Visited the kingsport location...rich was very helpful and knowledgeable will definitely be a repeat customer
Rich is a very nice worker who helped us out a lot!
They are amazing! Great furniture at great prices. They work with you however they can! Huge shout out to Mark. He was nice and explained everything in great detail!!
Friendly agents, very courteous, and very helpful. I will most certainly shop there again, and I would most definitely recommend the Kingsport Ashley HomeStore to anyone who needs quality, good looking, and affordable furniture. Just ask for Brittany, she is a great agent, very knowledgeable, and so kind.
If you have any furniture needs, we would highly recommend Brittney Wright, N. Eastman Rd, Kingsport. Brittney was great helping us with our furniture needs, not a pushy salesperson, very knowledgeable about the product, and courteous. Brittney is a great asset to Ashley furniture.
Rich is awesome. Go see him and you won’t be disappointed. The best..!
Great experience every time we visit.
Bad quality furniture and worse customer service. Will not shop at this store again.
Man name Rich and woman named Dorris helped my fiancé and I. Very friendly and gave us good deals!! Will definitely come back when we need new furniture
Rich was awesome and always gets you the best deals!
Brittney was such an amazing help ! I was in and out in no time. If you shop here I would definitely ask for her
We worked with Brittney at Ashley Home Furniture in Kingsport! She was a lot of help and provided us with great service! She was very helpful in providing guidance to find the best sectional for our family and home!
Our sales associate, Brittany was very helpful and we were able to find what we were looking for. I recommend trying these guys out!
Rich is awesome.
Very polite and helpful. Will recommend to other people.
We loved our experience there. Rob was awesome! Met every need we had with a very reasonable price! So thankful for this company!
I was treated with respect. I explained what I was looking for and Mark showed me several styles in what I was looking for. I then chose it and he began the paperwork to get it ordered. It was a good experience. Thanks Mark.
It was a great experience! Our sales representative, Gina, was awesome. Would recommend her to everyone! Thanks
The appearance of this store was welcoming. Brittany was the sales associate we worked with to purchase our furniture. She was knowledgeable, pleasant and not pushy. The checkout process was very fast. I would recommend Ashley’s HomeStore to others.
We had a great shopping experience at Ashley Homestore in Kingsport TN. Callie Sampson was remarkable in determining our likes and dislikes and helping us with our needs. She was very personable.
Gina gave us exceptional service and was very professional!
Great prices, Great financing!! Brittney was an amazing sales representative. She was very helpful in pricing and ordering our furniture pieces. We will definitely be asking for her when we visit in the future.
We have had great experience from Gina Hite at Kingsport tn store. She will try to help you and do what she can. We have a warranty on our mattress set and it did need replaced we had an easy time with that as well. Go see them
Thanks Mark for your service this evening. Great experience in store. Was our first time in store
Still waiting on furniture we ordered before Thanksgiving and not getting much help. Getting a bunch of excuses though as to why our furniture still isn’t here. When we ordered we was told 2 to 3 weeks and now we are nearing the end of February.
Rich was the rep. taking care of us today. We were extremely pleased with his experience. Thank you Ashley Furniture!
Gina did an excellent job of showing us what we were interested in, she was very knowledgeable and professional!
Rich and ginna were awesome
Had a great experience at the Kingsport, TN store! Lance helped so much.He really knows his furniture and has great customer service. I would definitely recommend Lance to my friends and family!!
Rich, our sales person, was most helpful. He was knowledgable and kind.
My husband & I recently purchased a sectional at the Kingsport Ashley store. Rich was exceptionally helpful! I would recommend him if you’re in the market for new furniture and I definitely plan to let him help me with my future furniture needs!
Great assistance throughout the entire process and Rich made buying easy!
It was a great buying experience all the way around. We bought a bedroom set and a mattress. Mark was a big help in making our decision.He was very knowledgeable about the products. We also want to thank Gina for being so helpful in the buying process.I recommend this store.
A+ experience today at Ashley Homestore in Kingsport! Sales associate Lance was very professional. He answered all of our questions, gave recommendations, and worked with us in every way possible. Highly recommend Ashley Homestore and be sure to ask for Lance.
Rob was very knowledgeable about the furniture and answered all our questions. He was very patient and helpful when we made the final decision on our purchase. He has a great personality for sales! We would definitely look him up to help us with future purchases.
Cassi was wonderful and provided great service during today's purchase.
Everyone was super friendly and they did not pressure us at all into a sale. They did not follow us around aggravating us. Was very pleased in the selection of couches, which that is what we were looking for. The 2 sales people that helped us was great. I can't remember the young girls name, the man that helped us was Mark! We are so looking forward to our delivery of our power leather sectional
Super quick service and Callie was so helpful and kind to us!
Rob was fantastic to work with, he was friendly, knowledgeable, and professional. Showroom nice clean and well organized. If you are looking for any type of furniture or a new mattress check them out.
If you happen to stop by the kingsport tn. location, Brittany is the person that will do whatever can be done to get your choice of items to your house. I went in just checking on a new matteress. It will be delivered with my new couch in a few days.
Great Service!!! Very kind, courteous, informative sales person Gina Hite. She listened to what we wanted, helped us in our selection and helped us stay within our price range.
Rich was very nice, patient and helpful while it took us awhile to decide.
The salesperson, Gina Hite was very informative, helpful and very nice. She helped us to pick out the bed we were looking for at a good price and a good mattress within our budget.
The whole experience was Awesome! Went in for a mattress & ended up buying a couch too 😍
Elija was very helpful helping us find what we wanted and in the ordering process. Very pleasant experience. Will definitely shop there again.
Lance was a very helpful sales person, he didn’t try to push us buy something we didn’t need or anything we didn’t want, would recommend lance for anyone who goes to the Ashley furniture store on Eastman rd in Kingsport, TN
Rich was great!
Just spent 45 minutes in what is supposed to be a "store". I am looking to furnish a new house. My husband and I spent ten minutes on one couch testing the zero gravity and massage. I would have loved to have known if it came in an alternative color, etc. We saw eight people who were "working". Two were on a cell phone. One was at a desk and one was helping the other two people who were in the store. As we exited, one girl said the first word to us, "have a good night". Needless to say, we left to go to one of the other stores in the area looking for some customer service. If I wanted to have no contact, I would simply buy online! Poor service! Will not return to this store.
Gina was amazing !! Wonderful service and very helpful ! We will return in the future !
Callie was awesome and we made a point to come back and purchase from her. She was very easy to work with and not pushy in the slightest in a good way. I’d recommend them to anyone and everyone!
Gina was the associate that helped us find and purchase a new bedroom set today. She was most helpful and very courteous and friendly. She answered all our questions and gave us excellent service. Jerry and Dianne Cobb
Just purchased a bed at Ashley homestore in Kingsport, TN. Gina helped us with our purchase. She was very helpful and knowledgeable about their products.
I would like to thank Callie for providing excellent service. She was extremely helpful. I would recommend anyone who goes to the Kingsport store to find her for excellent service.
Gina really went above and beyond helping my family find the perfect couch for our family, Highly recommend!
Looking for a sofa, love seat, and recliner at the Kingsport, TN store. They had exactly what I was looking for. Cassi helped us as soon as we entered the store and showed us exactly what I described to her. She helped us thru the entire process of the purchase. When in the Kingsport store ask for Cassi.
Lance was a great help today. Personal and professional. We be back.
There wasn't an unfriendly face on the staff everyone was very nice and attentive. We wound up working with Brittney Wright to purchase our furniture. Brittney was easy to talk to and took time to help us with all of our questions. She explained everything well and I highly recommend working with her! Ashley home store in Kingsport was great, go by and ask for Brittney!
We received high quality customer service! Cassie was very kind & most helpful!
Rich was great ,excellent customer service and was very helpful and very professional and has given us a sound of mind on the purchase we made. I would highly recommend him to anyone.
Rob boatman was so helpful assisting me and my husband with our purchase of a wonderful sectional couch. Most definitely would suggest him to help you with your shopping experience...very nice man..
We have bought a ton of furniture this year for our new home. I went to many places between KY, TN, and VA. The last place I visited before buying anything was Ashley in Kingsport. My salesman, Rich, greeted my wife and I at the door as they always do, and the headache and stress of “what to buy” went down from there. Rich wasn’t one of those salesmen hovering over us and following us all over the store, which I despise that type of salesperson, but he occasionally came and found us and offered us something to drink and to answer any questions we might have. He was completely professional and likable all while actually being a pretty funny guy! We picked out all our pieces with ease, he went above and beyond to make sure we were comfortable with our purchases and understood all aspects of warranty’s, delivery, and pricing. At this point, our salesperson was just a really good salesperson who you could tell really cared about earning your business and ensuring you left a satisfied customer. Skip forward a month or so to our delivery... we had some issues with our furniture that was absolutely no fault of the store or the salesman. In resolving these issues, Rich completely switched into super salesman mode, even though he already made the sale and anything he did for me from that point on was just out of courtesy and not financial gain. He could have easily passed me on to other people or departments like most salespeople do. But not Rich! Rich spent a crazy amount of time on the phone with me, as well as his channels, to completely remedy any issues I had. At one point, he even made the trip to my house an hour and half away in another state just to help resolve an issue. Again, i realize these things happen and I’m not at all placing blame on anyone, the store, or the brand, but Rich was phenomenal! If I were in a position to need a salesperson, I’d do all I could to steal him and have him work for me! I also need to mention Winston at this store. He too was completely helpful and between the two of them, not only were my issues completely resolved 100%, but they also did even more for me to show me that I, as a customer, really did matter to them and I wasn’t just a checkbook walking in the door. I humbly say “Thank you”, to you guys and for how you treated me and took care of me! I know most people who are relying on reviews only want to look at the bad, and thats all they go to in their research, not the good reviews, but if you do happen to read this before making a decision, then let me tell you, you won’t be disappointed!
Lance was a great help, and we will buy furniture from here again
Great selection of furniture. Mattie was great And very knowledgeable and helpful in getting us through the process of purchasing a new piece of furniture.
Excellent customer service and friendly staff!
Cassi at Ashley HomeStore in Kingsport was super nice and helpful! She helped us find exactly what we were looking for! Couldn’t be anymore happy with what we got!
Brittney answered all of our questions, and was not pushy. We purchased the item we were looking for.
The most wonderful sales lady and the store was beautiful and wonderful prices on wonderful furniture
Thanks Mark for working with us after closing to help us finance our new bedroom suit!
Mark really helped us out to get a new bedroom suit and mattress!
I went to Ashley Furniture Store in Kingsport, TN this afternoon in search of a small desk. Lance greeted me at the door and showed me several desks available in the store. As we narrowed down what I was looking for, Lance took me to their kiosk and showed me different desks that he could order for me. We found several that fit the style and dimensions I was interested in. While I didn’t walk out with a desk purchased today, Lance set me on the right path. He was so helpful and patient!
Always great to work with and very knowledgeable.
Gina was great. Helped me find a living room set that is perfect for my space. Even helped arrange a special kind of delivery because of the challenges of a very steep driveway.
Went to Ashley for a mattress/box spring set. Told Rob what I wanted, how much I was able to spend. He spent the time to go thru a few options, didn’t try to sell me something I couldn’t afford ( which I got at other stores!) , had the mattress in stock ( unlike other chain stores that sold ONLY mattresses, 2-3 week lead time!) highly recommend Rob to take care of you. The actual purchasing of the set was less stressful than just shopping for them at other places!
Cassi was extremely helpful, patient and had great ideas. I would highly recommend working with her!!!
Gina was very helpful in finding the right new mattress thank you.
Great and fast help with our purchase. The sales person Rob was incredibly nice and helpful through the process.
We went to the Kingsport Ashley store for the first time to find my preteen daughter a bigger bed. Cassi assisted us in more ways than one from beginning to end and answered multiple questions about financing, delivering, and product warranty. For our future home and furniture needs we will be coming back here!!
Thanks Rich for the awesome shopping experience!
Had pleasant sales experience. Rich Rogers representative who served us!! Thanks!!
Rich was very helpful, friendly and professional. I enjoyed dealing with him and would recommend him to others.
Mark was excellent in showing us the bed options available and helped us to complete our purchase even after changing our minds a few times. Thanks
Rob Boatman at Ashley Homestead made our first furniture purchase in Kingsport Tennessee a wonderful experience. His excellent customer service made it easy to choose the right couch and love seat for our family. Thank you Rob.
Thanks Cassie for being so helpful and patient with me yesterday. I kept changing my mind on the sectionals. You all have so much to choose from that I wanted everything. I am very pleased with what I choose. I can’t wait until it is delivered to me this week. I hope I get it Tuesday. Once again thanks for your help. I definitely will be back soon.
As soon as my husband and I walked in the store we received a very warm hello and welcome from Lance Thibodeaux. Lance is an exceptional salesman and he was very knowledgeable and helpful. The staff was very friendly and kind. I will go back to Ashley Home store in Kingsport, Tn for another furniture purchase. I recommend this store, check out their deals.
Gina Hite was very helpful and informative on our visit. We will be back again extremely happy with the experience.
Everyone was kind and helpful as we browsed their selection of sofas. Rich gave us a great deal on our new leather couch and the credit application process for financing was super speedy and easy. We were expecting it to take a long time, but the process was impressively streamlined. The leather couch appears to be well made and is very comfortable and supportive; we look forward to its arrival!
Cassi did a great job of showing us the products that we were interested in. We looked in several other furniture stores and found the Ashley products to be more to our liking. It took us a while to decide which product we wanted to purchase but Cassie was patient and helpful with information and pricing that we requested. We enjoyed the Ashley shopping experience.
We had an excellent experience at Ashley Homestore. Rich gave us a fantastic deal and made buying our new sofa a breeze.
Went above and beyond to make sure we were getting what we needed for our family room. Definitely will go back.
Our sales associate Gina was extremely helpful and answered any questions we had. She was very professional, went through every detail and explained everything with our purchase. I highly recommend Ashley furniture of Kingsport to anyone. The Staff are great!!
I went to buy a twin size mattress and box spring for my son and Gina was very helpful. Thank you Gina.
We were happy with the service that we recieved at Ashley Homestore I Kingsport. Rich our salesman was friendly, very helpful, and provided us with the information we needed to make a good choice for our home purchase. I would definitely recommend him.
My wife and I recently visited Ashley HomeStore in Kingsport and couldn’t be more pleased with experience. We spoke with Rich who was an awesome sales person. He worked with us to ensure we got the best deal possible on a new living room suite that we could be pleased with.
Rob and Rich were a pleasure to work with and helped me get the furniture that was right for me and my family, much appreciated gentlemen.
Mark is amazing and very helpful. Cassi is also amazing!! I Love the furniture and the service
Excellent store. Very helpful staff as I was greeted as I came in the door and asked if I needed any help. I was just browsing at that time so I didn’t need any help. As my wife and I looked Rob came and asked us if we needed anything? We responded yes. We found a table that we liked. We also had a sectional that we had bought from Ashley and wanted to see the table displayed with it. Rob went out of his way to move the table across the store to let us see how it looked with our sectional. That made the difference in our purchase. Rob is an asset to your company. Keep up the great work. Thanks.
Very friendly and wonderful staff. Brittney was absolutely amazing at helping and answering all the questions we had. She was very knowledgeable of the furniture in your store and was so nice!
Great service, very friendly, and helpful
Very nice sales lady Brittney. Done excellent on helping me.
Brittany was very sweet and helpful. The only reason I only gave 4 stars is because most of the furniture looks really cheap for the prices. We were trying to find a coffee table and end tables, but couldn’t find anything that was actually real wood.
Absolutely fantastic warm welcome when we first walked in. Quick service and very helpful. The store in Kingsport was beautiful and everything was so nice. Gina Hlte was great she showed us all around the store and we found everything we needed. Thanks
Brittney was most helpful and very pleasant to work with. She was able to provide us a better deal on a mattress than we were anticipating. We will be going back for future purchases. Thanks, Brittney!
We went to the store, just to browse, and Immediately we were greeted warmly. A gentleman name Rich help us look for a couch in our price range. He also help with seeing what mattress would with out pressure points. We will be going back to the Kingsport store.
Lance at the Kingsport TN Ashley HomeStore was excellent in greeting us as we entered the store and helping us find and order/purchase exactly what we needed. Very polite, helpful, and professional! Thank you!
Richard at the Kingsport TN store was extremely helpful and friendly. He listened to what we were shopping for and helped us to find exactly that and even helped us to have ways to save on it once we are ready to make our purchase.
Rich, was so kind and helped us so much on what kind of mattress go buy!!
Loved my service today it was a wonderful experience with Rich. If anyone is to go there go see him for all your needs he is a wonderful person and will do all he can to help you
Britney was very helpful and was extremely knowledgeable with helping me get a mattress! Thank you
No pressure, great service. We came in to buy a couch and had to come back after measuring. Cassi was very helpful, the purchasing process was very smooth. Waiting on delivery, and looking forward to getting out new furniture.
Brittany was a lot of help. Very knowledgeable.
We had a bad experience at an Ashley store and we were very hesitant to go to another one, but they had the furniture we wanted. We took a chance and met our sales person, Callie Sampson. She went above and beyond to help us. If everything continues this good, we will be a forever customer! Thanks Callie!!!
Rob was a great help with picking out a living room set for our growing family.
Lance was extremely helpful. Mr. Thibodeaux was very knowledgeable about the exact item I was looking for, took me right to it, answered a sensitive question I had honestly and without ridicule. He spoke to me professionally, kindly and I will definitely do business with him when we are ready.
My salesman Mark at the Kingsport Store was great!
Great selection of furniture and financing options. Callie was very nice to work with, as she let us look to find what we liked, then answered questions about the different options. She did not pressure is at all, which is how I prefer to shop for furniture. I would recommend this store.
Rich did a great job taking care of us when we purchased our new living room suite. He worked with us on a price that was good for us. Once I picked out what I wanted, we visited other furniture stores in our area to be sure I got what I wanted considering we were spending $2000-$3000. We came back & purchased from Rich because of his honesty. If we ever need furniture in the furniture, We plan to go back to him. Would highly recommend.
Fantastic customer service. Rich was very friendly and very helpful. Would recommend.
Super clean and friendly environment, with lots of variety to choose from. Service by Lance and Cassi was top notch. If you need furniture. I would highly recommend Ashley Homestore.
Gina at Ashley Furniture in Kingsport was very helpful in helping us find the bed frame we were looking for and went our of her way in assisting is through to the end of the purchase. Great customer service on her part. Thank you! Really deserved 6 stars.
Had a great experience
Rich Rogers is a top notch salesman! He did great by us with our sale! I would definitely recommend him for any of your furniture needs! He is a great guy!!!!!
Rich Rogers did a great job helping us pick a mattress. Couldn’t be happier and the customer service was top notch! I would recommend anyone looking for any furniture to go see Rich.
I am so pleased with my new furniture from Ashley's, better selection at affordable cost, very courteous salesladies.there to help you out to find the best bargain and if you find it cheaper anywhere else they will match it.i will shop there for my future furniture purchases. Thank you so much
Rich went above and beyond. Thank you!
Gina was very helpful and patient with all of our questions.
Cassi did an amazing job helping me locate and purchase my new dresser! She ensured we got our discount and could pay securely without coming in and even was able to pick it up on the same day! Thanks Cassi, you are great to work with!!
Had a wonderful shopping experience. Cassi taylor, our salesperson was very friendly and extremely helpful. Price's were reasonable for the fine quality of the furniture
Rich at the Kingsport store was extremely nice & very helpful..we plan on buying from there with his help in the future!
Love Ashley Home store in Kingsport. Such a friendly staff with beautiful furniture to choose from. Recently returned to this location and was kindly greeted by a friendly face , Gina, who also helped me choose some bedroom furniture and a super comfy mattress back in the Spring. Thanks to Gina we were able to find my son a beautiful desk.. which are in short supply right now due to Covid and homeschool. Pricing is always the best around and the staff provides a very friendly and welcoming atmosphere. Thank you Gina H. ... you’ve made my son one VERY HAPPY BOY !!
Rich helped me at Ashley's in Kingsport. He was very nice and showed me exactly what I was looking for.
We went in and purchased our new temper mattress today. Rob Boatman and Rich Rogers were just amazing. Outstanding customer service . We just love ashley homestore in kingsport Tennessee
What a great purchase experience. Our salesman Rob Boatman was very knowledgeable and helpful throughout the whole process.
Cassi was a big help and super friendly. Thank you!!!
Gina is a great salesperson she is patient and friendly.
Rob Boatman was fantastic to deal with. Very prompt with getting back to me on what I was looking to buy. He made it very easy. Will definitely be going back to him for my household needs. Excellent service!!!!
Stopped by the Kingsport store with intention of buying a sofa. Cassi was extremely friendly and did not hesitate to help.
This was a great experience for me and my wife. Callie was awesome. She was never pushy, and gave us a great feel of what we were looking for.
Rich was very informative and helpful very positive experience
Brittney at Ashley was great! She found the bedroom suit that we wanted, ordered it and gave us a great price! If we need anything else we'll be contacting her!
Gina was my sales person. She made everything so easy. She was respectful, explained everything, and was thoughtful. If I ever need anything again she will be the one I look for to help me.
**Edit; I purchased my sectional on 10/14/20, and I'm still waiting for it to be delivered. I did expect some delays, but now I'm becoming a little bit frustrated with the delivery process. I feel like the $150 some dollar delivery fee should be waived as a courtesy at this point...whenever I finally de get my sofa.....Here is my original post; I was very pleased with my experience from start, to finish! My sales rep, Gina, was very sweet and attentive to my needs. The couch I was looking for was unavailable, but she found similar items in the same price range and style. Throughout, Gina, made us feel very comfortable and was never over-bearing and "salesy". I hate to walk into a store and the "commission hungry" associates attack, trying to make any kind of sale . The atmosphere was relaxed, and the prices were considerably less than Grands'. I would highly recommend anyone looking to buy to visit Gina at Ashley!!
Mark was the sales person who greeted us as we came into the store. He was polite and at no time during our conversations did we feel any pressure from Mark. He was helpful showing us different table and chair groups around the showroom, showing us options based on our description of what we were looking for to fit our needs. Mark was patient with us during the process and explained everything as it progressed. We are very pleased with our experience and would recommend Ashley HomeStore to any friends and we would recommend that they ask for Mark.
Wonderful experience this weekend at Ashley Furniture. There was no pressure involved, just a laid back experience which allowed me to take my time and interact with the furniture to determine which was the right fit for me and my family.. I got a great deal, and Cassi went out of her way to track down a pair of lamps I couldn’t find. Great service, Cassi! Thank you.
Would recommend looking at Ashley when you need some new furniture. Gina made it very easy. She was awesome to work with.
Brittany did a awesome job. She worked with us for 2 days and was so patient with us.
Callie and Rich were great in helping my wife and me pick out the perfect Tempur Pedic Matress, Awsome customer service! Thanks again!!!
Brittney was very helpful and very well informed. She helped me pick out what I needed and wanted. Very happy with her service.
Brittney was a great help and very helpful with suggestions!
Gina and the team at Ashley furniture in Kingsport did an amazing job! She was very patient, professional and accommodating! She did not pressure us in any way. However, she did listen to our concerns and met our needs . I would highly recommend visiting Ashley Furniture In Kingsport!! The sectional we purchased is PERFECT for our home! Thank you!!
Gina was great very helpful!
Extremely helpful staff! Gina & Rich went above and beyond to help me even after we realized that I was not going to be able to get the furniture from them. Truly some great people!
I order a sectional couch about mid August. The salesman said it would most likely be 10-14 days after he ordered to get a delivery date, unless it wasn’t in stock, then it would be longer... but promised to call and let me know either way. He never called. I waited 3 weeks before calling myself, to find out that the couch wasn’t in the warehouse and it had to be ordered from 3 separate locations and the latest arrival for one piece was mid October (COVID-19 related delays). So I wait till the end of September to call again and they tell me the last piece came in damaged and they had to reorder. Ok. I understand. Things happen.. And once again, I was told they would call when it arrived. They didn’t. I called a few days after Halloween and they said that the correct piece arrived and the delivery people would call to schedule a delivery time and date. Woah... I was shocked to hear the phone call come in. They actually called me! We scheduled it and they arrived on time and we’re very friendly. However, the couch they picked up and delivered was incorrect. It’s backwards from the way I told the salesman I needed it to be on order to fit the room correctly. He said it wasn’t a problem to begin with, but then ordered it wrong. The delivery guys said they could leave the couch so I’d have something to sit on until the correct couch came in and to call the store and let them know it was wrong. I called and spoke to a woman who said my salesman was with another customer and she would have him call back. I let her know my name, the number to reach me at and that the couch arrived all wrong. That night I had to rearrange my entire living room just so this couch wouldn’t be sitting in the middle of the walkways. And guess what... my salesman again did not call. I called him the next day and he said he ordered it right and the delivery guys picked it wrong, but he would have it fixed right away, and he swore he tried to call, but the lady who took the message, wrote my number down wrong (blah blah blah)... and he said he’s call me and let me know. Guess what.. no call. I figured it had to be ordered again... so I wait a week or so. Still no call. At this point I am so mad that I have been so patient and waiting for him to get it right or call me and let me know something, that this time I called the store and told them I wanted to cancel my order and to have my salesman call me back. Guess what... no call again! I am beyond furious with this level of customer satisfaction... it’s just not there. This time I go back to the store where I bought it. Face to face with my salesman, telling him I want to cancel for all the incredible inconvenience. And he says I can’t cancel my order because there’s a restocking fee. I told him I’d pay and have them remove the couch from my home. He then says that they can’t take back the couch because of COVID-19 and it’s already in my home and they would have to destroy it... etc. WHAT? Even though it’s not the right couch? He says yes... even though it’s wrong I cannot cancel or return it. What??? Let me tell you also that this couch is the most uncomfortable couch I’ve ever sat on, and it falls apart ALL THE TIME!! My salesman says that he can send a message to his “higher up” manager to make a deal to exchange the couch for something else and we would have to pay the restocking fee anyways. WHAT??? But he’ll call me and let me know. I am so dumbfounded at this point I leave. He actually calls me the next day and says I can pay to restocking fee and pick a different couch as if he’s doing me some kind of favor.... so I ask him where my correct couch is? He says I don’t know, I’ll have to check cause I thought you were changing your mind... I reminded him it’s been weeks at this point since to reorder was supposed to have been done. He said he would call. Guess what... I have left two more messages for him at least once a week and still no call. It’s now almost December, I still have the wrong couch and I’ve gotten most of it paid for already. If I could leave zero stars, I would.
Lance was super helpful and he’s definitely the guy to go to if you’re looking to purchase a mattress. He’s really funny and makes you feel comfortable. Answered all my questions and I left feeling great about my purchase. I am completely satisfied with my new Tempur-pedic mattress and the whole process from store to delivery. They really know their stuff and make you feel like family. Really impressed with the professionalism and how friendly the staff were.
Mark was great and quick to help. He was able to answer any questions we had.
I shopped at the Ashely Homestore in Kingsport, Tn and was very pleased with my sales person named Brittney. She was real kind and courteous. I am looking forward to enjoying sitting in my new movie style recliner.
We were greeted when we entered the store. Callie evaluated us to determine which type of mattress was best, and Rich helped us in deciding which style was most comfortable.
Excellent customer service. Our salesman Rich was very knowledgeable and courteous.
Rich and Lance were very nice and helpful to figure what me and my fiancé wanted! They will do their best to do whatever makes the customers happy and gave me and my fiancé a great first time shopping at Ashley Furniture! We will definitely be back!
Rich and Lance was great help to me and my Fiancée! They will try their best to make sure you get what you want. Highly recommend the folks at Ashley
Mark was very knowledgeable and helpful. Looking forward to our new living room. Will definitely purchase again from Ashley.
We were in the market for bedroom furniture. We came in and was greeted by Mark who showed us some pieces in our price range. We decided on a dresser and bed stand and queen size bed and frame. Very pleased with our experience and will definitely use Ashley Homestore again. Highly recommend Our sales guy Mark Eckert to anyone in a similar situation.
They provided good service and were very friendly, I will shop there again
Mark was incredibly helpful in assisting us with which bed to purchase. We are beyond satisfied, would recommend a million times!
We had such a wonderful experience, Mark was exceptional in assisting us with our Tempur pedic purchase!
My husband and I purchased a vanity table to match our bedroom suite. The sales associate, Gina was exceptional. Her customer service and professionalism ranks a 10 out of 10. We will definitely return for future purchases.
Brittany was very helpful and knowledgeable.
Gina was great.She was very helpful in getting us what we needed.
Go visit Gina Hite at the Kingsport, TN store. Great customer service!
Cassie did an outstanding job meeting our needs for furniture. Will do business with her again.
My shopping experience with Ashley Furniture was top notch! Gina Hite at the Kingsport, TN store is amazing! I was so torn on what I wanted and she was so patient and took her time to help me get the perfect living room suite. Thank you so much Gina! I appreciate your patience!!!
Rich was very helpful and answered any questions we had. Thanks Rich
Cassi was friendly, thorough, and very accommodating.
Cassi was our sales person. We are buying our big furniture for our first home and she has been so helpful and attentive. Hannah, at the front desk, was also very helpful considering we had some check issues but they were resolved very quickly. This is our third time purchasing from Ashley’s in Kingsport and most definitely will not be our last.
Callie was very professional and courteous. She took the time to verify that what I was buying would be available for delivery when I needed. I would definitely recommend her!
Mark was extremely helpful and patient with us while we were searching to furnish our home. He made sure we found everything we needed and helped us get the best deal. We highly recommend him!
Cassi provided excellent customer service. Highly recommend Ashley Furniture HomeStore
Cassi was excellent...she wasn't overbearing or overselling me...she gave me suggestions that suited my needs and she efficiently got everything set up and ready very quickly with no issues!
Gina at Ashley HomeStore-Kingsport was awesome! 👍🏻
We had a wonderful experience at Ashley’s with Gina! She was extremely kind and helpful. She helped us get exactly what we were looking for after struggling all day to find something that would work. We love our 3 piece set! We will definitely be back again, and will be asking for her! :)
Brittney did a great job helping us find a recliner that had what we needed. Thank you
Brittany was VERY patient as we made our decision . She was educated on all furniture lines and kept my style in mind as she showed us different pieces.
Gina and Rich have treated us very well. We will certainly do more business with them. Thank you both for doing your best to get us what we want at a fair price.
We bought a couch beginning of oct. We were told it would be here oct 9. Keep in mind we have been looking at this couch and have checked inventory two or three times over the past couple weeks. So when she said the ninth we ask her how confident she was and she said pretty confident. So when that day comes we are told they are waiting on one piece of it. iMessage back last week to hear nothing. So today I call to get a refund and I’m told my sales person has to process that. I was told they are off today and tomorrow. So I asked for a store manager. I was told there wasn’t one there today. So then I asked who was in charge?. A young lady by the name of Hannah answers the phone and immediately is rude. I asked for a corporate number and she says that they are just going to tell me the same thing. She didn’t offered to try to help in anyway just immediately got rude. I would shy away of this place.
Mark was so easy to work with and found exactly what we were looking for. He made the shopping experience very relaxing. We always choose Ashley Furniture first.
Gina did a great job of showing us the furniture and the different options that came with the furniture we were looking to purchase. Gina made the process of checkout and delivery request a snap. Very well pleased with entire experience and will shop at Ashley Furniture in the future.
Mark was great to work with. Very helpful and knowledgeable.
Ashley home store was very welcoming to my family and I. I called to check about a bedroom suit and Cassi was wonderful with helping us, she explained everything perfectly and gave us different options to finance. I would definitely recommend her. Now we are waiting on everything to be delivered!
Mark was so helpful and friendly. He gave as enough space but was there for any questions we had! Great experience! Thank you Mark
Gina Hite did a great job making sure we found what we needed. She displayed great customer service and product knowledge!
Gina was very friendly and very helpful. We be going back very soon..
Best experience we've ever had in a homestore. Rich was awesome! He was very easy to work with, to the point, and accommodating to our every need. We highly recommend Ashley Homestore in Kingsport!
Rich was an amazing salesman!! Made us feel at home and was a real person unlike so many other salesman. If I had to recommend any salesman for furniture I've ever had , this is definitely the guy to ask for!!! 5 stars all the way !!!
Mark is easy to work with, and got me a good deal. Highly recommend!
I had a very pleasant experience today with Gina at Ashley. She answered all my questions and she was very helpful too.
Gina was super helpful in getting a new mattress. Quick and easy process
Callie Sampson was very helpful. So was everyone that helped on the sell. I would highly recommend Ashley Home Store for anyone looking for bedding.
Brittany is great to deal with at the Kingsport store and was excellent at keeping us updated on the progress of our order. Highly recommend dealing with her.
Gina was fantastic!! Loved her enthusiasm, assistance and on point with what I wanted and needed! I will DEFINITELY be going to see her more often - she made the shopping process easy. Plus, very sincere, that goes a long way with me.
Went into Ashley’s looking for a sectional. It had to be an EXACT measurement too. Mark, the gentleman who helped us. Went above and beyond for us. He pulled out a measuring tape. And piece by piece measured everything. Every single piece. Looked up every arm option, chase option, ottoman etc. Until he built a sectional with our exact measurements. It was nothing shy of awesome. So when we decided to shop for our next piece we went right back to Mark. He didn’t let us down!! Again he went above and beyond. And when we decide to buy something else we will go back to Ashley’s and find Mark!!!
Mark was extremely helpful with my purchase and financing options. He was friendly and courteous with the whole process. I will be back for future furniture needs.
Gina assisted me in finding the sectional that fit my needs. She was very kind, professional and helpful in getting me all the discounts that I could get. Overall, she made my buying experience pleasant and quick. The store was very well laid out and designed to let your imagination see how the furniture could look in your own home. I will definitely be back for any other purchases I may have. I would highly recommend Gina to anyone looking to purchase furniture!
Mark was very professional, knowledgeable, courteous, friendly and prompt.
Super good experience so far with Rob Boatman. He was awesome to work with! Got us everything that we needed and was super friendly about seeing the stock.
Cassi was great and super helpful! Quickest and easiest buying experience I have had!
Ashley does a great job, good prices and nice electronic search kiosks in the showroom. Rob at Kingsport will get it done right for you.
they REALLY HELPED US TODAY TO GET THE FURNITURE I NEEDED. AND GOES ABOVE AND BEYOND TO MAKE SURE WE GET THE BEST DEAL. THANKS AGAIN.
Always great furniture buying experience at Ashley in Kingsport! Of course they had exactly what I was looking for and at a great price. Rich was so great to work with, took me to just what I asked for and made it quick and pleasant - even when I was spending my money! I’ll definitely go back for my next furniture purchase.
We needed a mattress and so Mark stepped up and went beyond to help us find the perfect mattress! He didn’t try to sale or push stuff on us and was very cool with our kids being kids, so Thank you Mark
Mark was very helpful. I told him what I was looking for and he gave me plenty options. Very great
Great information and courtesy. Gina Hlte was very helpful.
I would like to thank Mark Eckert and the folks at Ashley HomeStore for the great service I received from them. Mark and his team went out of their way to make sure my new adjustable bed was assembled to my satisfaction. I couldn't be happier with the service and the purchase that I made there.
Mattie was a great sales person. Shewas not aggressive and let me look at my own pace. Shewould check on me at intervals and answered any questions I had. She'svery knowledgeable and has great ideas on what makes a comfortable room.
Brittany was an excellent help at Ashley Furniture! She went the extra mile to help us with our purchase. I would definitely recommend her!
The showroom floor can feel a bit overwhelming, but pleasing at the same time. The salesman was professional and not pushy. The furniture was all wonderful and if good quality. The only downside was the wait for the furniture. It took over a month before it was delivered to the distribution center and it was only the first 2 pieces. The third piece did not arrive for another 2 weeks after. The furniture, overall, is of excellent quality and for context, the COVID virus was effecting every aspect of businesses; but it was still an excessive wait. I would recommend Ashley furniture store to anyone looking.
Mark was super helpful, we would absolutely have him assist us with our next purchase! He answered all our questions and helped us find the perfect loving room set.
We had a fantastic experience with Ashely Home Furnishings. Brittany (Kingsport, TN store) helped us find exactly what we wanted. She was thorough in following up with us to the day of the delivery. There was a slight hiccup with one item, but she was willing to go out of her way to make sure we received all of our purchased items. We can’t stop singing her praises!
We r so very happy with our experience at Ashley home store in Kingsport with our sales person Mark he was wonderful in helping us with a mattress and adjustable base! He answered all our questions. Very helpful!
Very satisfied especially with the service provided by Mark Eckert.
Mark at Ashley in Kingsport was a pleasure to work with. He was available without being pushy and introduced us to the sleep machine which gave us good info about our mattress needs.
Cassie was amazing. So proficient, detailed, and kind. Highly recommend asking for her when visiting Ashley! Thanks Cassie!!
Awesome experience thank you for you help Rich !!!
We were at Ashley Homestore today and had a very nice shopping experience. We were helped by Rich Rogers. He is a very helpful salesman who had our best interest at hand. Thank you Rich for all your help. We can't wait until our chairs get here.
Brittney was great to work with. She got us exactly what we wanted at an amazing price! Would highly recommend seeing her for all your furniture needs!
Furniture shopping can be like purchasing as car! Callie, however made my experience so much better than that. Firstly, she did not pressure us in anyway; no hovering over everything we said or saw BUT was right there when needed. Callie went WAY out of her way with and for us. Thank you Callie for everything. We will be back!!!
Brittany was great. Very patient and kind. Answered questions and worked out numbers in many different combinations and never acted one time like she was aggravated like other places have.
Cassi was very helpful from the moment I walked in the door. I came in knowing what I wanted. Since Cassi was very knowledgeable of the products, she was able to immediately direct me to the furniture pieces I was interested in. She went above and beyond my expectations. We quickly came to an agreement on terms and prices. Highly recommend.
CURTIS LEAVITT WAS EASY TO WORK WITH THROUGH THE WHOLE PROCESS. Was very polite and helpful.
Cassie was extremely helpful. Couldn't have asked for better.
Mark was awesome and so patient!! Took us a minute to make a decision but he fixed us up and got a great price!
We had a great experience at Ashley Home store choosing a new Temperpedic mattress. Callie was very knowledgeable and helpful.
Mark was very personable and knowledgeable. He showed use many dining sets & helped us choose the perfect one for our needs. Thank you so much. We love our purchase!
Good. Brittney helped and was very accessible.
Mark showed great customer service and was very knowledgeable. We planned on only looking but the process was so easy and the price so good we couldn’t pass it up!
Mark was my salesman! He was very kind and extremely helpful! Highly recommend him!
Great selection and pricing! Cassi was so easy to work with and very knowledgeable. Thanks for a great experience and we can’t wait to get our new furniture!
Was told my furniture was in stock which is the only reason I bought the specific set because everything else was taking 2 months to come in because of covid.. it wasn’t in stock at all and took about a month to come in and I also had to put a lot of stuff together which I was unaware about
Brittany is very helpful and keeps us posted on upcoming sales
Brittney was excellent at helping us find what we needed, and stayed in contact to make sure everything was perfect!
Ms. Hite was outstanding help with our purchase of a new mattress. Can’t speak anymore highly of the great service we had!
Great experience, no pressure like other unnamed stores in the area. Thank you Rich for your honesty and kindness.
Very great place to shop. Very professional and quite helpful! Definitely would recommend!
Awesome experience
We are repeat customers to Ashley HomeStore Kingsport. Purchased a bedroom suit and living room furniture this evening. As always, the selection/options were amazing and the staff did not disappoint. Rob’s customer service and knowledge of the store’s inventory was second to none! Could not be more thrilled!!
Mark was very helpful. Furniture was delivered on time and is quite comfortable. Will purchase from Mark and Ashley Home Furniture again.
Brittany was such a wonderful help in picking out the perfect sofa!
Our salesman Curtis was very polite and helpful throughout our purchase. We are very happy we chose Ashley Furniture HomeStore!
Had a great shopping experience at Ashley Home Store today. Curtis done a fantastic job assisting us and answering all our questions. I hope he is there next time we shop for furniture!
To New Ashley customers bet you’d agree Ashley has quality furniture for an affordable price. They have great payment options and a variety of style options. I was always greeted by my favorite salesman Mark and he always made my visit enjoyable. Thanks Mark your the best now I believe he’s in Kingsport. Can’t wait to go back and get some couches.😊
I feel like if I paid over 3000 dollar w hy should I pay for delivery fee. I think after this purchase I look other place to buy my next furniture. Sale perso. Very nice
Walked in, told Rich what we wanted, and he took us to what we wanted, and bought it right there! Good guy to work with!
I found out that salesperson, Callie, from the Bristol store, is working at this store, and if I buy my new furniture, it will be from her. She is so friendly and she knows a lot.
Stopped in to look at recliners and was greeted by Curtis Leavitt. He was extremely friendly and pointed us in the direction we needed. After hearing that I slept in my recliner due to back pain, he took us over and used their pressure point simulation tool to help find the best type of mattress to relieve my pain. We left with a new Tempur-Pedic set along with the recliners. We truly appreciate his professionalism and his approach at sales, no pressure no badgering.
Very friendly staff, super helpful!!!
We needed several items but it was painless and we found the style we wanted. Brittney did a great job and was very helpful.
Rob was great! He listened to what we wanted and helped us piece together the best pieces so we didn't have to just pick a full suite of matchy-matchy furniture. He also worked with us to make sure we were getting the best deal. Would highly recommend!
Curtis Leavitt was very professional and helpful. He knew exactly what we wanted. I suggest anyone needing help with their furniture needs, go see Curtis at the Kingsport location! He’s really helpful.
Brittney was so helpful when it came time to choose new bedroom furniture. I’ll be back to see her for all my furniture needs.
Rob was honest and kind throughout the whole experience. I think honesty is huge when buying furniture. He helped me sort through my options and helped me choose the PERFECT bedroom set for my new room! Go to Rob if you need someone who will be honest and helpful with your experience!
Curtis Leavitt with the Kingsport location was amazing! He did everything he could to help us out and made we left happy and satisfied! We will be seeing him again!
Curtis was awesome and saved us a bunch.
Well made furniture and easy to coordinate delivery and setup.
Curtis was very friendly and helpful! We were in and out within 30 minutes and had picked out the perfect living room set for us. We recommend this location!
Curtis was very active and helpful! Delivery people were friendly and all went well the entire transaction.
Gina was very helpful, she provided guidance and answered questions and allowed us time to talk. Once we made our decision we found a better deal online with Ashley and she was quick to assist us with the best deal for our money. Delivery and set up was professional, clean up and removal of all trash. Made sure it was in the right location and willing to move the furniture again if needed. Love the new items we purchased for our living room.
After making several calls only to be given one phone after another, I was finally able to speak with sales rep named Curtis at the Kingsport location. Curtis was the most helpful person I had spoke to in all of the phone calls. I was attempting to place an order online and was unable to due to a reoccurring error. I spoke with Curtis and he was able to do an over the phone order I made the payment and that was it. Simple as can be which was nice after getting the run-around earlier. I plan on bigger purchases as soon as my house is built and will definitely be dealing with Curtis.
Brittney Wright was amazing. She helped us with everything we wanted and didn’t mind answering all our dumb questions!!
Mark was very helpful!!
Brittney Wright was very helpful. I will be back to check with her before buying den furniture.
Very pleased with the service at this store. Our salesman Mark was knowledgeable and helped us out from beginning to end. Wouldnt hesitate to buy here again.
Mark helped us find our perfect couch! We highly recommend him for your needs for finding the perfect furniture. He’s also very knowledgeable about the furniture.
Gina was so helpful! She answered all our questions and was very patient!!
Such a wonderful place with nice Furniture. Callie was so helpful with everything I needed she was patient kind and very understanding.The prices are great!I will definitely be coming back :-)
Thank you Gina Hite for all your help this evening! You’re a superstar!
My experience was awesome. And Gina Hite made the experience the best. She was open, friendly and very welcoming. Thank you for the great experience.
Curtis greeted me as soon as I walked in the door and helped me find the perfect bedset. Definitely recommend having him help when shopping at Ashley's.
Curtis at the store in Kingsport was fantastic! Very helpful without being pushing or using some of the more aggravating sales tactics. Highly recommend if you go to ask for him. The selection of furniture was more up to date and with current trends than some other furniture stores in the area. Great experience today!
Gina is an awesome sales lady and we appreciate all her help and love our new furniture
My fiance and I went in looking for a bedroom set. Curtis greeted us at the door and found the exact set that we brought in a picture of. Very friendly and professional. Will definitely ask for him again if we go back.
As soon as I walked in, Mark was very helpful and made me feel very welcomed. Through his help, I found a piece for my home that was a great fit.
We went into the Ashley store in Kingsport looking for motorized lift chairs and a new bed and frame. Mark Eckert met us at the door and walked us through all of the types the store had to offer. He showed us each of the chairs and found the perfect ones for our needs. On to the mattresses and bed frames- he showed the many different mattresses and motorized bed frames. He was very patient and helpful, answering all of our questions. I will definitely come back to this store and work with Mark again!!
Attended by Curtis Leavitt, he was professional, responsible, and dedicated to getting all of the necessary information to me. Overall great experience.
quick, accurate and professional!!! Thanks Mark
Curtis saved the day! Ashley has exactly what I needed when other stores did not! Thank you, Curtis!
Excellent service across the board. From the time I entered the store. Everyone was friendly and accommodating. Five stars!
Mark was very friendly and extremely helpful. He was also very respectful in the sense of only showing pieces that fell within the request of what I was looking for. I definitely plan on returning.
The Kingsport store is beautiful and Callie Sampson was helpful and not pushy.
Cassi was professional and courteous. Knowledgeable about products and treated our family with respect.
Great service from Brittney and Rich. Very informative on questions to help me and my wife make our decision.. Thanks
Brittney was very helpful, still love our furniture!
I came in looking for a tv stand and Brittney was so friendly, thank you for the help
Brittney was very helpful, I will definitely be back when I decide what to get!
Very nice furniture at a good price! Brittney was very knowledgeable and helpful!
Rob went above and beyond for my family and I. Made several recommendations for us and simplified the entire process
I honestly don’t review things often but my experience at the store was great. My wife and I just moved to the area from Athens and wanted a bedroom set for our new place. Rob not only helped us find the perfect set but also told us some good places around here to check out. New moves aren’t always easy but Rob made this one a little easier on us. Highly recommend checking them out!
Mr. Robert was a gentleman to me and my family and displayed excellent knowledge in the products I was shopping for. Thank you Ashley HomeStore for hiring top tier individuals and once again exceeding my expectations!
Rich and Gina were extremely nice and helpful in finding myself the perfect mattress.
Rich and Gina was very polite and helpful with mine and my fiancé find the right mattress for us I would give them both 5 stars and I will be back again in the future. Thank you very much
Gina is always great to work with and so helpful! Would highly recommend to ask for her!
If you are needing furniture or a mattress, ask for Gina Hite! She is so helpful and the best! Gina, we appreciate your help and hope to see you soon!
I want to share what an amazing experience with your sales person Brittney. I was looking for furniture for my den which is an odd layout. She was was so helpful and patient with me. I am still deciding which option is best but I will definitely be back soon.
Curtis was a great sales person. Walked us through every step and got us what we needed!
Brittney was extremely helpful, very knowledgeable about the product, and went above and beyond to make our hunt for a new bed a stress free shopping experience!
Great customer service! Easiest furniture purchase ever!
Had a great experience working with Rich. Updated teo rooms in my house and saved a lot of money, never felt pressured to buy. Very nice and helpful staff. Will shop with them again!
We were greeted 30 seconds upon entering and was treated with respect and dignity. Rich is a wonderful salesperson! So good to work with and the financing options are great!
I enjoyed working with Rob to find the perfect dining room table and chairs. He was very helpful and knowledgeable with the furniture in the store. Definitely will shop the Kingsport Ashley in the future.
Rich was very knowledgeable about his products. Made our decision much easier
Gina is the best! I have bought from her multiple times and she never disappoints! She is very kind and doesn’t push me into making a decision. If you are looking to buy furniture or a mattress she is the one to go to! Thanks Gina for all your help it is very much appreciated!
Went into Ashley just to look at a few items, research, price compare. Store is very clean. They have beautiful furniture. The people are nice. Rob Boatman toured the place with me and then we went to the mattress dept. Rob really knows his stuff. Answered all my questions and really made the decision to purchase a new mattress easy. I would not hesitate to shop there again.
Great service and very helpful with our selection.
Mark was the sales associate that helped us find a couch that fits our needs and living space. Mark was knowledgeable and helped us with finding a piece that was affordable. Highly recommend Mark and the team at Ashley.
My fiance and I cam to look at couches. Mark was the sales associate that helped us locate a couch that fits our living space and needs. Definitely recommend this store and Mark was very knowledgeable and polite.
Gina helped the perfect loveseat.
Rich is the man. He provided excellent service. I would highly recommend you ask for him and he will point you in the direction to get you what you need. Rich you're awesome.
Great service from Rich. Definitely will be a repeat customer.
As first time buyers at Ashley Homestore in Kingsport, TN we had an excellent experience. We were greeted with a friendly welcome. We were assisted immediately and they had the item we were looking for. Brittney was very helpful and I would recommend this store. Thank you Brittney!
Wonderful experience at the Kingsport store!! Gina did an amazing job helping us decide on an adjustable base. She is very knowledgeable about the products. She helped us chose the right base for our needs. I highly recommend Gina!!
My wife and I went to Ashley’s to purchase an adjustable base. Gina was very helpful and knowledgeable about the product to help us choice the right one for our needs. Thanks Gina!
I entered looking for a particular small sofa; however, after taking to Gina Hite and being shown what was available I realized that I would not find the type I desired. Gina asked if there was anything else she could help me find and I remembered I needed a new rug. She was more than helpful in helping me find the perfect rug. Of course, it had to be ordered and she offered to pick it up for me when it came in and have it at the store when I returned the following week. This saved me a trip to Gray, TN and for that I am extremely grateful. I was in Kingsport for eye surgery two consecutive weeks. Gina made by buying experience very pleasant and I will return for future needs.
Curtis was professional and went out of his way to make our experience wonderful!
I had such a wonderful experience! The employees were so nice and easy to work with specifically Curtis. I’m very pleased with the purchases I made and the customer service.
I went all across the tri-cities trying to find a couch before having ankle surgery. Being a young female that was alone (my husband was working), a lot of places didn’t even talk to me or take me seriously. Brittney at Ashley’s Home Furniture in Kingsport was amazing! I ended up getting the 3 piece recliner set from her and couldn’t have been happier.
My Fiancé and I truly enjoyed our time here working with Curtis L. He made our first time buying furniture for our home so warm and welcoming. He’s extremely helpful and has been from start to finish. He find out any information you might need to know in a product and makes sure you are taken care of! I strongly recommend him to anyone looking to buy a new piece for their home!
Cassi helped my wife and I find the perfect sectional for our living room! Cassi was very friendly and delivery was smooth and efficient. Highly recommend Cassi and Ashley Home Store for all of your furnishing needs!
We had a great experience purchasing a sectional for our living room from Ashley Home Store! Cassi Taylor was very kind and helped us find exactly what we needed. I would highly recommend Ashley Home store for all your furniture needs! We will be back as we will be replacing our bedroom suite very soon.
Rich Rogers was awesome and help with everything I needed!
Rich was a very helpful associate to have. He was very knowledgeable and really took the time out of his day to make sure we felt as if we were taken care of. It was a pleasure to have talked to him!
Always a great place to buy furniture. Brittany was very helpful and stayed in touch with us about the status of our shipment throughout the process! The only reason they didnt get a 5 star rating is you have to wait a month once your furniture gets to their warehouse in Gray, Tn. Because they only deliver to Va once a month!!
Rich was such a great and friendly guy. I went in not really sure what I wanted, by the time I left he made me feel like i made the right choice for exactly what I needed. He was super friendly and patient while I made up my mind, going back and forth comparing pros and cons between things I couldn’t make my mind up between. Thank you Rich, you’re awesome.
Rich was a big help!
Just wanted too say , Thank you Brittney ,for your time and kindness you gave .Visiting Ashley home store in Kingsport.Thank you again for all of your help . I greatly appreciate it .
I was in Ashley Home Store in Kingsport last week. I was looking for a memory mattress. I was very impressed by the service I received and the knowledgeable help I was given by there sales person. Thanks Brittney for all the help , it was a pleasure to come in there shopping. I would recommend you and the store anytime.
Cassi helped me pick out a new living room and bedroom set. The customer service and delivery team were awesome as well. Can’t recommend Cassi and Ashley Homestore enough. 👍
Gina was an awesome sales lady! I’m broke as a joke now!!
Cassi was very helpful. Beautiful store. Would highly recommend.
I walked in to browse the sofa options. I was greeted as I entered but then alone to wander, just like I prefer. After 10 minutes Cassi asked if I had any questions. I explained what I was looking for and in less than half an hour I was walking through the door with my purchase paperwork. I got exactly what I wanted for an amazing price and can't wait for it to be delivered. Can't recommend Cassi enough.
Gina was so great helping us shop at Ashley Homestore!
I was at the Kingsport store. Brittany was my salesperson, she helped me a lot. She was very professional. The store was very lovely, Brittany help me to make a decision on colors and quality. I would definitely recommend you store and Brittany to my friends
Professional and exceptional customer service. Curtis Leavitt was our sales rep and he was so kind and polite. Helped us with purchasing our new Temperpedic bed. Smooth simple process, walked out with exactly what we wanted and even got some extras thrown in because of their wonderful promo. Highly recommend him, just walk on in and ask for Curtis!
Through the gate, Curtis was courteous, polite, and helpful. Id rather spend a little extra money somewhere that treats their consumer with integrity. Go see Curtis!
Rich Rodgers was awesome helping us get what we needed. Knowledgeable and friendly. Definitely will shop here again
My girlfriend and I went here and it was amazing service. Not only do I recommend buying furniture from here but the sales representative we had whose name was Curtis Leavitt was was honest, relatable, and gave us such a memorable experience will definitely be back soon! Thank so much Curtis we appreciate everything!
Would very much recommend Ashley's HomeStore in Kingsport TN to anyone. My mother just purchased a whole new living room suite and end tables. She wanted a certain kind and style. Rob Boatman had no problem finding her the perfect set. We appropriate his and every ones help in the store!
Rib is the best! Super nice and friendly service.
My experience at Ashley’s was wonderful. Rob Boatman did an excellent job.
For everyone out the looking for a great place to buy furniture please trust me when I say go to this place. We had such a wonderful experience if I could give a 10/10 star rating I would. A BIG addition was the sales representative we had whose name is Curtis Leavitt. He made us feel so welcome and answered all the questions we had to make sure we left feeling satisfied with our purchase, and I will never go to anyone different by far this man alone deserves all the credit and 10 star ratings out there. I promise you won’t regret going here. Thanks Curtis for everything!
Had a wonderful experience shopping for bedroom furniture. Rob was great in helping me find exactly what I was looking for! Will be back for all of my furniture needs.
I took my granddaughter in for a black bedroom suit .. We had a salesman named Mark. There were no black bedroom sets so he found Brooke one and had him to ordered it for her.. He just called to say her furniture was in. Thank you Mark...
I would like to thank Mark for helping us choose our new furniture...he was so patient with me I would like to give you 5 stars!!!Go Mark!!!
Please go see Gina Hite she’s amazing!!
Brittney Wright was awesome and super helpful. Very friendly and had amazing taste in furniture. I highly recommend her if your looking for a good mattress or recliner.
Brittney did a great job.
Brittney is wonderful to work with!
Brittany was amazing! She helped us out tremendously! Will definitely shop with her again.
Curtis and Rob was so helpful thanks so much
This is my previous review from 3 years ago… terrible we walked around for 30 mins and no one offered assistance. If they were busy I could see have to wait our turn. However everyone we saw was just sitting at their desk. Guess another furniture store will take our 3k for a bed.. — I know it sounded hard but it was the truth. We decided to give it another chance and boy what a turn around Ken was completely awesome. He did not suffocate us and answered all of our questions. The entire shopping experience was a blast because he is super relatable and knowledgeable. We will definitely be back once we close for our purchase. Thanks again Ken!!!!
We recently purchased new living room furniture from Ashley’s. Christy White helped us choose furniture that was beautiful and that met our family’s needs. I highly recommend the store, and suggest you ask for Christy. She had great suggestions that I wouldn’t have never thought of on my own. We love our new living room!!
Very bad customer service. Was sold a couch which was promised to be in a warehouse. Turned out to have been sold to someone else as well. Took over 1 month to get a refund. Management was not very considerate and timely as if my refund wasn’t a priority. Even tried to charge me a fee for THEIR mistake. Sadly a nice company that is ran by a very unprofessional team at this location. Hopefully this warning will save you some trouble. Do not purchase from this location.
I recently stopped by Ashley's furniture store in Kingsport TN. I was greeted and assisted by Christy White. Christy made my visit wonderful! She was extremely helpful, knowledgeable and friendly. I was testing out mattresses and looking at bedroom sets. She helped to explain all the different types of mattresses and how they all differed from one another. I was even able to have a free scan to show what mattress would provide the best sleep for me. I highly recommended visiting Ashley's Furniture in Kingsport TN and asking for Christy White.
Christy White top notch service! Great furniture buying experience
Unbelievable amount of furniture here.
Prices are too high.
Mark Eckert was very helpful and was very nice and welcoming and helped us find what we were looking for! Definitely recommend going to him to help what you are looking for!
Mark Eckert was very helpful and had a great experience
I would like to edit my review. The gentleman who helped me the first time I was here, Winston, was absolutely wonderful. I needed time to think about my purchase, so my husband and I went to do some shopping. When we returned, Winston had gone home so we had to go through Mark. He was very pushy that I leave a review, mentioning it every two seconds as we walked to load my car. He said for me to leave 5 stars. I understand it is his mamagement pushing for reviews. I just wish we could have returned early enough to go through Winston. I would have left 5 stars.
Thank you Gina for helping us find the perfect living room furniture! She’s the best!!
Thank you so much Gina for helping us get our new living room furniture!! She is the best!!
Love this place Rich was our salesman he was so nice and helpful I definitely recommend this place!
Worst communication between store and delivery.
I was just talked to rudely! The salesperson said the sale was final when in fact I never signed anything!! I never received any of the paperwork in my email to sign that the other salesperson said needed to be signed in order to complete the transaction. I called to make sure this was completely canceled and he said this was a final sale! He said I will cancel it and I asked for an email or receipt!! They made the sale without my consent. Now they will not answer the phone. I am very upset.
Pricey
Rich Rogers will care of you at Ashley Furniture in Kingsport. We’ve purchased from him twice and he’s helped us out both times.
Good place to buy furniture
Mark was very helpful and wonderful to work with. We will definitely buy from this store again!
Love love love the people here. Rich and Angie are so great. Got me a bunch of stuff for a great deal and within my budget. Definitely going to come back for more
I had a very good experience purchasing bedroom furniture and a mattress. Curtis was great to work with. He helped me find the right items for my style and budget with no pressure. If you shop here, I definitely recommend working with Curtis.
Curtis Leavitt did a wonderful job helping us with the purchase of our new bed, couch, and chair. I highly recommend that you ask for Curtis Leavitt if you need to buy furniture.
Rich is the man! I highly recommend him and this store.
We went by tonight and purchased a gorgeous kitchen table and 6 chairs for our new home! We are super excited and so thankful for the deal and service provided to us by Rich!! My husband and I have had the pleasure of purchasing a bedroom suite and a living room suite at Ashley with the help of Rich. If you need furniture, go see Rich!!! 👍🏻😀
Over priced and pushy.
After shopping various furniture stores, I got the deal I needed at Ashley Furniture. Curtis Leavitt worked diligently to save me a bundle on my new bedroom furniture. I am so grateful to Curtis for his efforts. Thanks Curtis for a job well done!!!
Had a great experience at Ashley Furniture!! Thanks Gina and Rich
Helpful employees and good furniture at a fair price.
I am super happy with my experience here at the Kingsport location. Gina is super helpful and understanding of your wants and needs! Please ask to see Gina she is awesome!!! ❤️
Richard Rogers was very helpful and gave me the best deal ever on a beautiful leather recliner. And Curtis was there also with his help!
Brenda was very helpful!
A couple of weeks ago My wife had an out of town DR appt there in Kingsport. There after, I saw Ashley Homestore sign/store, and had no plans at all to go anywhere else that day. I told my wife I was going over there for us to browse. My wife had talked about us getting some new living room furniture in the near future. After browsing inside a little while, a young lady approached us offering assistance, her name is Cassi Taylor. She asked us what we were interested in, and we told her. We looked at a few different sectionals, and we didnt seem to hone in on what was the right fit. Cassi was very attentive to or needs and made valid suggestions. I must say that for Cassi, the young lady she is, was very patient and respectful. We were there about one and a half hours with her, and we had Cassi's undivided attention. We did make a purchase that day, a special order. I would highly recommend Cassi Taylor to anyone!
From the moment I walked into the store, Gina H. Was so helpful and supportive of my needs and style. Gina provided printed diagrams of furniture placement dimensions for sizing accuracy, and was able to check availability quickly. Gina is very knowledgeable of all the products and just a gem to work with. Spent close to 2 hours with her and buying the right furniture was a blast. Thanks Gina and Ashley Homestores.
David and Gina really helped us out on our Tyler Creek table. Totally recommend! Winston the manager was more than helpful with our financing needs!
Always a pleasure working with Rich! He always takes good care of us. Such a nice, friendly place!
I was told I would receive my furniture within 2 weeks. I was charged $100 for my delivery. They received it in their warehouse on Monday. Its Friday and no one answers the phone nor have the returned my call after I left a message. I have purchased from Ashley furniture several times over the past years. No one in your store cares about my frustration and expectations. All they wanted to do was to make a sale. By the time they deliver the furniture at this point, it will be a month since I received what I paid cash for.
David was cordial and beyond helpful.
Gina Hite Gina was great. She found us the best deal. Everything fast and easy.
Gina Hite was a God send. Thank you for all your help picking out the perfect couch. Can't wait to work with her again. Very proffessional, yet down to home girl... Thanks to all at this great establishment of yours❤
Had a very awesome experience with Rich at the store today. He has always went above and beyond for our family!
DO NOT BUY YOUR FURNITURE HERE. So the furniture is okay and they treat you nicely in the store but that's about all the good stuff. Here are all the problems. Your furniture takes forever to be delivered. My first order took 6 weeks to be delivered and that was with everything going right, no custom furniture either. And I had to call the warehouse multiple times before someone picked up the phone to set up delivery. On my second order I called after 4 weeks because I hadn't heard anything only to find out some of my order was missing which they never called me about. After a few days of calls I found out one of my items was marked as delivered even though I never got it. I still haven't recieved my furniture and it will be a few more weeks til I get it so about two months for just a nightstand and dresser. And nobody has done anything to try and compensate for the mistake. DO NOT BUY YOUR FURNITURE HERE!!!!!
Rich and Brenda were wonderful and helpful. Very happy with our experience
Rich and Gina are great to do business with!
Gina was a great help and was very patient Met all my needs.
Rude
Rich is wonderful
Excelente service, Rich Rogers was amazing and helped us out alot in getting our furniture
Great customer service. Best experience I’ve had at this location.
Prices are a little high.
Wonderful experience. Rich Rogers was very patient and courteous. Made buying furniture pleasant. Will definitely be back and will ask for Rich.
Ask for Kimberly she's amazing.
They gave me the wrong mattress. Nothing is in stock after they say it is and then they go back to look and say it's not in stock or damaged.
We’re back again with wonderful service with Rich! We absolutely love our bedroom suite he helped us pick out. Thank you again for the great service Rich
Great customer service and expertise from Rich and Brandon. Very curteous and caring and they plus the manager helped make our experience awesome. Definitely will go there for future purchases
If you need a good deal on furniture please go see Brandon or Rich at the Kingsport store. They were extremely helpful in finding me an adjustable bed within my budget. So thankful to have met them! Go check them out!
Amazing customer service. always smiles.
Very pleasant experience, sales lady Gina Hite was very kind, went out of her way to help us get what we needed.Thank you so much.
Rich and Brandon were so helpful
This is a great place to shop, the customers service is wonderful, Giny, Rich, Mr. Ritchey are the best help i will come back there to shop, and also saw Bob at my work place and he was so very nice, Thank you Ashley Furniture!
Gina at this store was absolutely WONDERFUL!! She helped me and my family so much!! HIGHLY RECOMMEND!!
First time shopping at Ashley's Home store in Kingsport and Rich and Makayla have provided me with the best experience possible. Left me wondering why I've never been here before. Friendly, knowledgeable, all around awesome.. I'll definitely be back, and will refer everyone I know. Thanks again Rich and Makayla at Ashley's Home store in Kingsport TN
Friendly service by Rich!
Absolutely the worst experience buying ANYTHING, let alone furniture. Delivery was expected at 3-5 weeks. Couch was delivered at nearly 7 weeks after husband called and demanded receiving the identical item that the warehouse had in store for another customer that ordered it several weeks after. We also received a bill with a purchase price $400 higher than expected and it took several phone calls to get this corrected. Lease purchasing was not explained at all. In fact, salesperson all but flat out lied to our face stating the terms. We initialed and signed documents and did not receive copies until the item was delivered, and the terms were not the same as what we were explained in the store. Since this process started, I have spoken to several people who have had similar horrific experiences with this company. I'm unclear on whether or not this is just a problem with the Kingsport store, but I cannot warn you enough to run as fast as you can to another retailer. We have had good experiences with both Grand and Factory Direct. This has definitely been a lesson learned. Never again will I do business with them or recommend anyone else to do so. I also never write reviews for anything, even though I have had several negative experiences with other companies. You can bet this was worth coming on here and giving my two cents. Do not waste your time or money with these people. Absolutely horrible customer service in every aspect of the term!
Make big promises but doesn't follow thru on them. They will tell you anything to get you to buy from them
best pillow ever!!!!!
A VERY BAD EXPERIENCE!!!!!!!!!! I am giving 1 star but if possible I would give the Kingsport Ashley Furniture a minus 50. This is the worse retail store that my husband and I have ever came across. We went online to buy a mattress and we couldn't get the purchase to go through so my husband called the store in Kingsport and the girl helped him make the purchase on the phone. Come to find out, after waiting a week, they didn't have the mattress in stock. Two sales people in the store helped us find a compatible mattress but it was either wait another week or go to Gray to pick it up. Plus we had to pay an additional $32 on top of the $219 we had already paid.We had a very bad experience and we made 2 purchases in one, the first and last !!!!!!
Gina and Rich helped out with all our questions and getting us our perfect bedroom suite. Make sure you ask for them when you come in and look for your outstanding furniture at a great price. They have Memorial Day savings going on right now. Come down and see Ashley Furniture today!
Rich and Cassi was awesome and wonderful to me and my fiance and thanks to them we have a new mattress and sectional. They are great and wonderful at Ashley furniture
Great place for great furniture
I want to thank Rich at Ashley's store in Kingsport for all his hard work exceptional customer service he gave us with an issue we had & resolved. Highly recommend Rich for any home furnishing you need.
Awful experience. Purchased a love seat and a couch on Jan. 5. Delivery was scheduled for 3-5 weeks later. 6 weeks went by and we heard nothing from the company. I called and ask for an update. They told me the wrong furniture was delivered to their warehouse and it would be another 3 weeks for delivery. No one bothered to inform us of the companies mistake. The store said they would call back once they got an update - never heard back. We called and emailed and no response. Finally 4 weeks later we got a call saying couches were in and they would deliver the following week. The Johnson City store called to schedule the delivery and they were very hateful when I asked about a delivery window. Don’t bother ordering from here unless you’re fine with waiting 2 and a 1/2 months for your furniture. Sales associates were super friendly and helpful when looking in the store - once they get your money, good luck getting any help.
Our experience with Ashley in Kingsport has been horrible. In December 2018, we purchased (2) love seats, (2) queen mattress sets and (1) king size mattress set. One recliner in one of the love seats has broken and one of the queen mattresses was received, damaged (sliced from what appears to be a knife or box cutter). Rich, our sales person lied and told us he would send a technician to repair the love seat and would order a replacement queen mattress if we sent him pictures of the cut, which we did. A month later, no word from Rich and no attempt from Customer Care to return our calls to them. Please check complaints on Better Business Bureau before you buy from them. I wish I had.
Gina Hite is awesome to work with! I highly recommend going to see her for all of your furniture needs. She was patient, kind and very knowledgeable. Thanks so much Gina for all of your dedication and hard work to your customers. It is very much appreciated.
Rich was dam awesome
I buy bed room set from Ashley on 11/19/18 & sale rep say delivery in 2 to 3 week .after 3 week I go there now he say see your paper is say 4 to 5 week, after 5 week he say we sell item & collect money only, I don't control delivery date u have to that delivery co ,I visit store on 1/28/19 again still he say may be this week so don't believe sales rep read paper and don't pay full money, up front
Absolutely AWFUL!!!!! I have never had such a terrible retail experience. I went in to purchase a mattress due to the fact I was moving and needed a bad to sleep on. The sales lady did great pitching me on the matress and after I had purchased it I asked when I could pick it up. She then let me know it would be 2 weeks before it was delivered to my house they didn't have it there or at their JC store. Another salesman hearing my conversation says, Oh, we have one of these in the back for $100 more, my thinking I need a bed to sleep said sure, why not. I return to the store to pick up my matress that was in stock and the manager comes dragging the display matress across the floor for me, no plastic, no tags, No nothing, I was outraged at this point because of the awful experience thusfar. Winston, the manager proceeds to tell me that, "It had just been put out on the sales floor that morning and he saw no difference in whether it had plastic or not." He proceeded to have HORRIBLE customer service skills while telling me it was a, "ridiculous reason to be mad over because it was a display mattress I was getting." I am paying hard earned money for something, I want what I paid for. He told me he would knock $50 off of my bill which NEVER happened and I had to call the store to see when I needed to pay the rest of my bill, because the bill never came, still haven't seen it. Overall it was a HORRIBLE experience which is sad because their furniture is so cute. I strongly recommend staying far away from Ashley Furniture.
My husband & I just bought our first home! We've been shopping around for a bed, dresser & mirror. First, let me share our experience! We started in our hometown of Wise County, VA.... Our ONLY option is GRAND Furniture, where we have bought our mattresses, kitchen table & 8 chairs & oneof our couches (all in the last 2 yrs) well the experience we had at Ashley out shines all the times we've been into Grand. Last week we went to Grand to look for our new bedroom & the selection was NOTHING like Ashley....and also the prices are much much much higher than Ashley prices!! Ok let me get back on track! We walked in and a salesman approached us right off, usually I don't like that.... but Doug, was very personable. We told him what style we had in mind.... he led us around showed us what we wanted to see. Once my husband & I had it narrowed down to 2... mind u just the bed, dresser & mirror was all we wanted to purchase, Doug stepped away and gave us time to discuss without a "stranger" standing, listening to us.Doug gave some great advice and gave us a deal we couldn't pass up!!! We ended up purchasing bed, dresser, mirror, chest & 2 night stands at a very discounted price. We purchased an investment piece. So excited to get our new bedroom!!! Thank you Doug, we'll definitely be asking for you again!! UPDATE::: NEVER GOT OUR FURNITURE! HAD TO GET A REFUND.
My second time making a major purchase here. The staff was great and very knowledgeable Cassi was my sales associate, she knew the product and answered all my questions, She was great to work with!
I went in the store with no intentions on buying anything, but that was before I met Rich R. He was the most helpful, professional, almost mind reading salesman I have ever met. He knew the ins and outs of seemingly all the inventory and had sold me a King size mattress for my daughter and myself before I knew what hit me. The furniture in the store is 1st rate, just like the staff. I will be back for all my furniture needs. It's a good thing Rich wasn't selling cars that day or I'd be riding around in a new Corvette or something. He is management material and those kind of salesmen don't come around very often. I love my Temperpidic mattress and have slept better than I ever thought possible.
Rich is always helpful, glad he’s back at the Kingsport store
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
