Ashley Store | Knoxville, TN 37934
Ashley Store
Store hours
Open today: 10:00 AM - 06:00 PM
About Ashley
The Ashley Store in Knoxville, TN represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
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What our customers say
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...lots of negative reviews on here, and I now know why.....we were ready to make a purchase, but a young lady with attitude ensured we didn't- even my wife was mad, and she doesn't get mad about this stuff.....meh, it is what it is-- we'll buy elsewhere.....
I called from out of state and needed furniture for our new home in TN.Sarah was extremely helpful with selections and our schedule for delivery . Thank you Sarah !!
Do NOT buy a mattress from here!! My husband and I went to Ashley furniture and we were helped by the saleslady Sarah. (Who is the owners daughter and one of the managers) We were interested in purchasing a mattress and asked if they would take our old mattress when they dropped off our new mattress. (which is customary when purchasing a mattress)She said yes they would take our old mattress. Both my husband and I heard her say it. They delivered our new mattress and the movers said they do not take the old mattress. I told him that I was told by Sarah that they take it. I said what am I supposed to do with it? He suggested calling a charity to take it. In the meantime we had to put the king size mattress and box springs inside the house. I called Sarah the next day and I told her that I wanted Ashley Furniture to take care of there old mattress like she told us she would do. She said there was nothing she could do for us and suggested we pay $100 to have Junk Be Gone come pick it up. I asked for Ashley Furniture to pay for it to be removed since she told us they would take the old mattress. She said they won't pay for anything. I told her that she lied to us and we never would have bought a mattress from them if we knew that we would have deal with the hassle and added expense of getting rid of the old mattress. I told her they have horrible customer service and she didn't care "Because they are the largest furniture store in the country"....do yourself a favor and do NOT shop here. They have lost my business and the business from our friends and family.
AVOID Ashley Furniture Store at all cost!! We went in to buy a chair and they said they had it in stock and it would be to us in 4 days. They called the day before and said it was out of stock and it would be weeks before they could get it to us with no clue as to the date it would be delivered. I ask for a refund and got the run around.. "Come in in 3 or 4 days and we will do it". I ask for a manger and then the salesman got back on the phone and said to come in today. I went that day and they gave me a receipt for a refund. HOWEVER, I waited a week and NEVER got the refund!!! Tried calling them and got no answer! THEY are liars and dont care about the customer at all. If I could give them ZERO stars I would! Finally got ahold of them as was told that refunds take up to 30 days..WOW!!!
I try to shop locally owned stores & with friends & people I know. I absolutely recommend Ashley furniture for helping my mom with her new living room set. Sarah Harris Quillen went above & beyond for my mom. She even came in after her important doctors appointment when the back desk couldn’t find our order just to rewrite it! My mom is so excited about it & they saved her well over $1,000 with their prices. So 1000000% recommend this store & working with Sarah 🙏🏽❤️
We were in need of a bedroom suite. In the past we have purchased furniture from Ashley. So we went back to Ashley @ Turkey Creek to look for a bedroom suite. Fredrick Williams greeted us when we walked in and asked if he could assist us. Frederick was super nice, great personality, and was so helpful. We did purchase a bedroom suite, which we are very happy with. Also the two gentlemen that delivered the furniture were great, nice, on time, and did an awesome job setting up. With the experience we had with Frederick our sales person and the delivery men, we would recommend Ashley's to our friends and family.
Don’t ever order from this store we placed an order and they delivered to the old address our salesperson was Anne and we told her we were moving never bothered to confirm the new address and we live 30 minutes away from the old address and would have to reschedule because of her mistake and now they won’t refund us until Monday have to drive an hour to the store to get our money back which it’s okay for us to drive an hour to get our money back but can’t bother the drives for half an hour worst customer service Sherri the store manager didn’t bother to help at all and the people of the store are useless and we will take our money else where that’s why the reviews are horrible and need new management
Shop a different location, stay away from Turkey Creek !!!! I don't recommend dealing with Sara Harris Quillen ho has no knowledge as a salesperson or Sheryl Blair who is a very rude manager. Both can't even bother to apologize!!
I bought a recliner from Ashley back in September. The price was good however it was out of stock for 6 weeks. They asked me before I bought the chair if that was OK. This is a plus. At least I knew beforehand. As promised I had the chair in 6 weeks. After it was assembled. The delivery service was good. We noticed a very visible blemish on the back of the chair. The driver assured me they company would make good. It took a bit, but they did send out a repair technician who could not clean it up. He said he would order a new one. Again, it may take 6 weeks. However, it only took two weeks. Another 3 weeks to schedule an appointment but it was now the holiday season. This very polite and efficent technician came yesterday on time I might add and quickly fixed the chair. The amount of time involved overall may sound like a bit much, but we do have a labor shortage and everyone at Ashley remained polite while at times I was vexed. I would and will gladly buy from them again.
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No interest if paid in full within 12 Months††
On qualifying purchases made with your Ashley Advantage® Synchrony credit card. Minimum purchase of $999 required online. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 12 Months. Minimum monthly payments required.
††Qualifying purchase amount must be on one receipt. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Account APR is 29.99% as of 1/1/2024. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
Lease-to-own with $1 to Start‡^
‡^ “$1 to start” is available for applications online and in select stores from 4/30/24 – 6/3/24, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term, and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Not available in MN, NJ, WI, & WY. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
