Ashley | Knoxville, TN 37934

Ashley Knoxville, TN

Your Local Furniture, Mattress & Decor Store

Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.

Customer Reviews
2.5 Star Star Star
(64 reviews)
Missy Bible Rutledge 5/28/22

just nowNEW Do not purchase from this location ever!!! We bought a couch for $2500 and it is extremely uncomfortable!!! We have had it 6 days and spoke to manager and the policy ….. unlike other furniture stores is NO RTURNS once in the home. We have been on vacation and this couch is horribly uncomfortable! Manager would not work with us at all even though we offered to pay the same amount for a different couch! We had planned on purchasing dinning and bed room furniture as well. Warning do not buy from this location it is a franchise and we would have saved more money ordering on line but decidedly to buy locally and they will not work with us after having the couch for 6 days!

Samantha Woody 5/12/22

Don’t shop at Ashley home store. I bought a 300 dollar comforter set, which didn’t match my decor (didn’t realize at the time) but when I went to return it, they said they would give me 60 bucks and I could keep it…. Who does business like that? Don’t waste your money!

Samantha McQueary 9/18/21

Hands down the WORST customer service I have ever experienced. They tell you your furniture is in stock so you pay for it and they happily take your money. However you wait MONTHS on top of many calls and zero answers to find out the bed you ordered could take years to get! They don’t mention that before taking your money mind you. A simple “that’s out stock” would suffice. Knowing very well this item will be out of stock they still keep it on display and try to sell it! I also purchased a couch set that I got 3 months after I bought it. Was lied to on when it would be ready for pick up. Still missing the ottoman. They lied to our faces and called me a liar when we repeated what they told us. You cannot blame COVID for your lack of professionalism and terrible customer service. If you do not have the furniture just say you don’t have it, don’t let people buy something you have no intentions of fulfilling. That is an awful way to conduct business. Do not do business with the Turkey Creek Ashley Furniture, you will be disappointed you did.

Mara Thrasher 9/5/21

Ashley HomeStore in Knoxville has great customer service in person, but don’t let them fool you. You may be promised your items within 30 days, which seems like a lot, but you’ll agree anyways because you like the couches. 15 days will go by. You’ll wonder whether it’ll take all 30 days. It will. 30 days will come and go without your order or any contact from the store. You give them the benefit of the doubt that it’s just a little delayed. At 40 days, you’ll reach out and find that there is no update on your order. At 45, you’ll call and ask where to go from here. Your salesperson will get back to you. Day 46, no return call. Day 47, no return call. On day 48, you’ll call angrily because it’s out of hand. Your salesperson will call you back the next morning when he’s in store. When he does call you, he will tell you that there’s a waiting list. You’re number 4 for one couch you purchased and number 8 for another. When will the next shipment be in? He doesn’t know. He might know soon? It’s unclear. You’re now in a new home with no furniture in it because you trusted them with over $1k of your money when you should have just gone somewhere else. I will never shop here again, no matter how trendy their products are or how friendly their staff may seem. This was NOT an easy process by any means, and it’s not even over yet. I get supply issues, but as a store, you need to anticipate how that will look for your business model and warn customers appropriately. This is unacceptable.

Jennifer Speeks Marma 9/1/21

We went in this morning and met with a super nice salesman. He went to check availability for us. We ended up waiting for him for over 15 minutes while a woman I assume to be the manager of the store has a staff meeting. Staff meetings are important and informative information needs to be delivered but it should be done before the doors open or after they close NOT while paying customers are standing there waiting.

Jeff Halpainy 7/20/21

Lied to for starters. We've been several days trying to get an order status and apparently no one there knows how to do this unless your my salesperson but I don't know about that because he won't call me back. We called Monday morning and we were informed that he was with a customer, the person on the phone allegedly took our information and said he'd call back, that afternoon we called again because surprise we didn't get a call and we were told he didn't work that day. With a customer in the morning but had the day off in the afternoon?? Nothing worse than a liar in my book and someone did. Still awaiting an answer to a very simple question. BTW the section on the website for checking the order yourself doesn't seem to be functioning properly at least for us.

Theresa Botts 6/17/21

I placed an order on December 25, 2020. I have received no information from the Knoxville Tn location other than sarcastic remarks from the customer service people on the other end of the phone. I have been given a different delivery/pick up date every time I have called. With email confirmations. I totally understand product deliveries have been held up by Covid. However, training your CSR should be top priority. If management can’t handle their people. Get new management. Waiting 6 months for an order only to have to deal with a haphazard individual makes for an extremely pissed off me.

Pat Pierce 4/16/21

We bought a mouttrie power reclining loveseat (with matching sofa) in July at Ashley Furniture in Turkey Creek, TN. Two weeks later, the seat and foot rest started leaning. When you closed the footrest, the fabric sagged. We called but it took until September for a tech to come out. He ordered new parts. Came in December to put them in. Once again, a couple of weeks later the same thing happened. He came out again, and said he would put in request for new loveseat. Loveseat was delivered a week ago. In two days, we had the same issues. All I get from Ashley is the runaround. I'm currently trying to get them to let me buy something else, but I doubt that any of their furniture is of any quality whatsoever! Cushions soften easily, and it looks like a piece of used furniture. Since July I have had a piece of furniture that looks like CRAP. The cushions on the sofa are also starting to sag.

Abi Ruiz 4/13/21

I am completely unsatisfied with the customer service provided at the Ashley Furniture store in Knoxville, TN. We purchased our couch on February 11th, we had to pay in full and were told it would be delivered end of April. I followed up with our sales representative on numerous occasions and was continued to be told it would be delivered end of April. We moved forward and sold our current couches in anticipation. My husband called April 13th to confirm the delivery and was only then told our couch would not be delivered until JULY! There was zero communication regarding the change in the date. We will now have to wait more than six months for a couch we paid for in full. I requested some assistance from Ashley Furniture (a loaner couch or a discount) and was told they could not provide me any assistance. I understand the delays in manufacturing but I am extremely disappointed in their customer service.

Jessica Lauren Vine 4/5/21

😒 They will NOT help. They sold me a warranty... I canceled it in Oct and I have no gotten a refund. I cannot get the GBS warranty people to refund me because they say Ashley HomeStore is supposed to. SO basically... I paid for nothing and have been getting the run around since October. Use another store like Knoxville Wholesale Furniture and don't buy warranties.

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