Ashley Store | Knoxville, TN 37934

Ashley Store

11051 Turkey Dr
Knoxville, TN, 37934

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Store hours

Monday 10:00 AM - 08:00 PM
Tuesday 10:00 AM - 06:00 PM
Wednesday 10:00 AM - 06:00 PM
Thursday 10:00 AM - 06:00 PM
Friday 10:00 AM - 06:00 PM
Saturday 10:00 AM - 08:00 PM
Sunday 12:00 PM - 06:00 PM

About Ashley

The Ashley Store in Knoxville, TN represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.

Whether it’s time to give your home a quick makeover or a full facelift, Ashley Stores are here to help. We’re known as one of the best furniture stores in Knoxville, TN, for a good reason! We pride ourselves in providing a wide range of beautiful furniture options. Our showroom carries everything from living room furniture to outdoor furniture. Our goal is to make outfitting your home in a new look a breeze, whether your style is more modern refinery or traditional contemporary.
Ready to stop by? We’re located on Turkey Drive, just off I-40 on the southwest side of town. If you need a familiar landmark to help, we’re right next to the Texas Roadhouse and across the street from Baskin-Robbins. We also have nearby Ashley Store locations in Jefferson City and Cookeville if those are closer to you — though we’ll miss you at our store! If you do stop by our Ashley Store in Knoxville, TN location, we recommend coming in around 11 a.m. This is our least busy time of day, so it means our associates will have the most free time to help you browse styles and coordinate your design.
Customer service is important to us, which is why we want to give you a superior experience when you stop into our store. After all, it’s what makes us one of the best furniture stores in Knoxville! Our associates will always ask you the right questions when you come in so we can qualify your shopping needs. Furthermore, we put a lot of effort and inspiration into setting up our displays so you can see how the furniture will visually look in your home. As of right now, some of the products our customers love include Rawcliffe sectionals, the Realyn bedroom set, and the Dunwell reclining group. These look great in spaces where you want to kick back and relax. If you’re getting a bedroom set, don’t forget to take a look at our mattresses as well! However, we do have a few new trendy styles that are making waves as well. The Carnaby sectional, Tavani sectional, and Maimz sofa come in creamy neutral colors that could accent a number of spaces.
In the last five years, we have donated over $4 million to local and regional charities, including the Samaritan’s Purse, Helping Mamas, the local police department, and the honor guard. We believe it’s our social responsibility to give back wherever we can!
(131 reviews)
Booger H.
Mar 17, 2024

...lots of negative reviews on here, and I now know why.....we were ready to make a purchase, but a young lady with attitude ensured we didn't- even my wife was mad, and she doesn't get mad about this stuff.....meh, it is what it is-- we'll buy elsewhere.....

Audra D.
Dec 22, 2023

I called from out of state and needed furniture for our new home in TN.Sarah was extremely helpful with selections and our schedule for delivery . Thank you Sarah !!

Anonymous W.
Sep 13, 2023

Do NOT buy a mattress from here!! My husband and I went to Ashley furniture and we were helped by the saleslady Sarah. (Who is the owners daughter and one of the managers) We were interested in purchasing a mattress and asked if they would take our old mattress when they dropped off our new mattress. (which is customary when purchasing a mattress)She said yes they would take our old mattress. Both my husband and I heard her say it. They delivered our new mattress and the movers said they do not take the old mattress. I told him that I was told by Sarah that they take it. I said what am I supposed to do with it? He suggested calling a charity to take it. In the meantime we had to put the king size mattress and box springs inside the house. I called Sarah the next day and I told her that I wanted Ashley Furniture to take care of there old mattress like she told us she would do. She said there was nothing she could do for us and suggested we pay $100 to have Junk Be Gone come pick it up. I asked for Ashley Furniture to pay for it to be removed since she told us they would take the old mattress. She said they won't pay for anything. I told her that she lied to us and we never would have bought a mattress from them if we knew that we would have deal with the hassle and added expense of getting rid of the old mattress. I told her they have horrible customer service and she didn't care "Because they are the largest furniture store in the country" yourself a favor and do NOT shop here. They have lost my business and the business from our friends and family.

Mike L.
Sep 06, 2023

AVOID Ashley Furniture Store at all cost!! We went in to buy a chair and they said they had it in stock and it would be to us in 4 days. They called the day before and said it was out of stock and it would be weeks before they could get it to us with no clue as to the date it would be delivered. I ask for a refund and got the run around.. "Come in in 3 or 4 days and we will do it". I ask for a manger and then the salesman got back on the phone and said to come in today. I went that day and they gave me a receipt for a refund. HOWEVER, I waited a week and NEVER got the refund!!! Tried calling them and got no answer! THEY are liars and dont care about the customer at all. If I could give them ZERO stars I would! Finally got ahold of them as was told that refunds take up to 30 days..WOW!!!

Megan King
Mar 11, 2023

I try to shop locally owned stores & with friends & people I know. I absolutely recommend Ashley furniture for helping my mom with her new living room set. Sarah Harris Quillen went above & beyond for my mom. She even came in after her important doctors appointment when the back desk couldn’t find our order just to rewrite it! My mom is so excited about it & they saved her well over $1,000 with their prices. So 1000000% recommend this store & working with Sarah 🙏🏽❤️

Annette P.
Mar 08, 2023

We were in need of a bedroom suite. In the past we have purchased furniture from Ashley. So we went back to Ashley @ Turkey Creek to look for a bedroom suite. Fredrick Williams greeted us when we walked in and asked if he could assist us. Frederick was super nice, great personality, and was so helpful. We did purchase a bedroom suite, which we are very happy with. Also the two gentlemen that delivered the furniture were great, nice, on time, and did an awesome job setting up. With the experience we had with Frederick our sales person and the delivery men, we would recommend Ashley's to our friends and family.

Melissa Watson
Mar 04, 2023

Don’t ever order from this store we placed an order and they delivered to the old address our salesperson was Anne and we told her we were moving never bothered to confirm the new address and we live 30 minutes away from the old address and would have to reschedule because of her mistake and now they won’t refund us until Monday have to drive an hour to the store to get our money back which it’s okay for us to drive an hour to get our money back but can’t bother the drives for half an hour worst customer service Sherri the store manager didn’t bother to help at all and the people of the store are useless and we will take our money else where that’s why the reviews are horrible and need new management

Guadalupe Gonsalez
Jan 30, 2023

Shop a different location, stay away from Turkey Creek !!!! I don't recommend dealing with Sara Harris Quillen ho has no knowledge as a salesperson or Sheryl Blair who is a very rude manager. Both can't even bother to apologize!!

Phil Bifulco
Jan 05, 2023

I bought a recliner from Ashley back in September. The price was good however it was out of stock for 6 weeks. They asked me before I bought the chair if that was OK. This is a plus. At least I knew beforehand. As promised I had the chair in 6 weeks. After it was assembled. The delivery service was good. We noticed a very visible blemish on the back of the chair. The driver assured me they company would make good. It took a bit, but they did send out a repair technician who could not clean it up. He said he would order a new one. Again, it may take 6 weeks. However, it only took two weeks. Another 3 weeks to schedule an appointment but it was now the holiday season. This very polite and efficent technician came yesterday on time I might add and quickly fixed the chair. The amount of time involved overall may sound like a bit much, but we do have a labor shortage and everyone at Ashley remained polite while at times I was vexed. I would and will gladly buy from them again.

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For additional details on the offers on this page, click here to learn more.

No interest for 60 Months^° - In-Store Only

0% interest for 5 years ^° - In-Store Only

On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.

^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.