Ashley Store | Knoxville, TN 37934

Do NOT buy a mattress from here!! My husband and I went to Ashley furniture and we were helped by the saleslady Sarah. (Who is the owners daughter and one of the managers) We were interested in purchasing a mattress and asked if they would take our old mattress when they dropped off our new mattress. (which is customary when purchasing a mattress)She said yes they would take our old mattress. Both my husband and I heard her say it. They delivered our new mattress and the movers said they do not take the old mattress. I told him that I was told by Sarah that they take it. I said what am I supposed to do with it? He suggested calling a charity to take it. In the meantime we had to put the king size mattress and box springs inside the house. I called Sarah the next day and I told her that I wanted Ashley Furniture to take care of there old mattress like she told us she would do. She said there was nothing she could do for us and suggested we pay $100 to have Junk Be Gone come pick it up. I asked for Ashley Furniture to pay for it to be removed since she told us they would take the old mattress. She said they won't pay for anything. I told her that she lied to us and we never would have bought a mattress from them if we knew that we would have deal with the hassle and added expense of getting rid of the old mattress. I told her they have horrible customer service and she didn't care "Because they are the largest furniture store in the country"....do yourself a favor and do NOT shop here. They have lost my business and the business from our friends and family.

AVOID Ashley Furniture Store at all cost!! We went in to buy a chair and they said they had it in stock and it would be to us in 4 days. They called the day before and said it was out of stock and it would be weeks before they could get it to us with no clue as to the date it would be delivered. I ask for a refund and got the run around.. "Come in in 3 or 4 days and we will do it". I ask for a manger and then the salesman got back on the phone and said to come in today. I went that day and they gave me a receipt for a refund. HOWEVER, I waited a week and NEVER got the refund!!! Tried calling them and got no answer! THEY are liars and dont care about the customer at all. If I could give them ZERO stars I would! Finally got ahold of them as was told that refunds take up to 30 days..WOW!!!

We were in need of a bedroom suite. In the past we have purchased furniture from Ashley. So we went back to Ashley @ Turkey Creek to look for a bedroom suite. Fredrick Williams greeted us when we walked in and asked if he could assist us. Frederick was super nice, great personality, and was so helpful. We did purchase a bedroom suite, which we are very happy with. Also the two gentlemen that delivered the furniture were great, nice, on time, and did an awesome job setting up. With the experience we had with Frederick our sales person and the delivery men, we would recommend Ashley's to our friends and family.

I honestly got pretty good customer service and they have an OK selection at pretty good prices my guess is the improved over time Jacob was especially helpful. Really wish they had more patio furniture options though.

We came in to look for a couple of chairs. Our salesman Frederick Williams pointed us in the right direction without any high pressure sales pitches. When we found what we wanted, our concern was that with all the COVID related delays in getting things these days, that it would take a long time for delivery. Frederick checked availability, and got us a delivery date. He was friendly, honest, and thorough. Prior to our delivery date he called to let us know that there was a slight delay (1 week) and apologized, but said we'd get it for sure then. Our chairs arrived as promised, and we are happy customers. I wouldn't hesitate to do business with Frederick in the future and recommend him.

This is the worst company I've ever had to deal with excuse after excuse after excuse we placed an order back on January 20 for furniture we received a phone call mid February here saying that the furniture was supposed to be in by March is now delayed an extra 6 to 12 weeks we demanded a refund almost 2 weeks ago they're still refusing to refund our money they are also affiliate owned by Knoxville wholesale is their corporate office that's holding up the money and refusing to refund it at this time as we had wrote a check in our check was from out of state which doesn't take six weeks to clear the check was cleared on January 24

This place is awful. Management and the owner's daughter are condescending and rude. I ordered furniture here back in the summer... still haven't gotten it and was told it will be another 3 months before it's available and that the "special" they were running when I ordered ends in 2 months. So I assume they're going to "try" and charge me full price once it's available. Save your time and money and go elsewhere.

n June, I placed a custom order for bedroom furniture with Sara (in addition to love seats for our living room) I was told that we would have our furniture in August. End of August comes and she informs us that there is a delivery delay and we will have it first week of September. Middle of September comes and Sara says furniture has been delivered to warehouse but due to shortage of staff at warehouse she can't get us scheduled until September 25th. Tells us we will get a call the Friday before with a delivery time window for following day. 4 pm Friday comes, no call. I call the store and speak with a man who claims to be the general manager and he informs me I'm not even on the schedule to have my delivery and they are so short staffed that the furniture hasn't even been unloaded off the original truck and they won't be able to get it to me until October 2nd.October 2nd comes and the furniture gets delivered, come to find out ITS THE WRONG furniture! Wrong size bed and wrong footboard.Call the store and Sara is not available, I speak with Sherry Blaire who claims she is the general manager. Not once was she apologetic for the inconvenience, in fact she told me she could not carry on a conversation with me until Monday afternoon and that she needs to speak with Sara. She said while she is the general manager "Sara's familyowns the store as well as other furniture stores in Knoxville such as Knoxville wholesale and she is more invested in these situations"Beyond disappointed with the overall experience with Ashley furniture, Sara (the owners daughter) placing the wrong order and the rudeness and unapologetic behavior of the general manager, Sherry Blaire.Do yourself a favor and avoid Ashley furniture! I should have known better from all of their other terrible reviews.

We bought thousands of dollars worth of stuff and it&'s all beautiful but pretty cheap made. The delivery guys are rude and messed up my walls moving stuff and seem to have an attitude. Been waiting forever on rugs and every time I call for an update I&'m told they will look into it and they&'re always rude like it&'s an inconvenience for me to call and wonder where my stuff is for nearly 4 months. Never ever ever buy here! Lesson learned! They also have the same delivery people as Knoxville Wholesale furniture who are just as bas as well.

We bought thousands of dollars worth of stuff and it's all beautiful but pretty cheap made. The delivery guys are rude and messed up my walls moving stuff and seem to have an attitude. Been waiting forever on rugs and every time I call for an update I'm told they will look into it and they're always rude like it's an inconvenience for me to call and wonder where my stuff is for nearly 4 months. Never ever ever buy here! Lesson learned! They also have the same delivery people as Knoxville Wholesale furniture who are just as bas as well.