Ashley Store Knoxville, TN

Do not buy from Ashley furniture!!! I have experienced the worst customer service. We bought a bedroom set and made it clear we wanted one from the warehouse. They delivered the one that was on display with someone else’s name and address on the ticket (unfortunately I did not notice until just after they left.) I have called for 3 weeks and the manager will not call back, finally talked to her today and she will not do a thing to remedy the fact that we have some dinged up furniture instead of the ones that were in the warehouse. Awful customer service and to top it off she hung up on me!

I honestly got pretty good customer service and they have an OK selection at pretty good prices my guess is the improved over time Jacob was especially helpful. Really wish they had more patio furniture options though.

We came in to look for a couple of chairs. Our salesman Frederick Williams pointed us in the right direction without any high pressure sales pitches. When we found what we wanted, our concern was that with all the COVID related delays in getting things these days, that it would take a long time for delivery. Frederick checked availability, and got us a delivery date. He was friendly, honest, and thorough. Prior to our delivery date he called to let us know that there was a slight delay (1 week) and apologized, but said we'd get it for sure then. Our chairs arrived as promised, and we are happy customers. I wouldn't hesitate to do business with Frederick in the future and recommend him.

Don’t shop at Ashley home store. I bought a 300 dollar comforter set, which didn’t match my decor (didn’t realize at the time) but when I went to return it, they said they would give me 60 bucks and I could keep it…. Who does business like that? Don’t waste your money!

This is the worst company I've ever had to deal with excuse after excuse after excuse we placed an order back on January 20 for furniture we received a phone call mid February here saying that the furniture was supposed to be in by March is now delayed an extra 6 to 12 weeks we demanded a refund almost 2 weeks ago they're still refusing to refund our money they are also affiliate owned by Knoxville wholesale is their corporate office that's holding up the money and refusing to refund it at this time as we had wrote a check in our check was from out of state which doesn't take six weeks to clear the check was cleared on January 24

This place is awful. Management and the owner's daughter are condescending and rude. I ordered furniture here back in the summer... still haven't gotten it and was told it will be another 3 months before it's available and that the "special" they were running when I ordered ends in 2 months. So I assume they're going to "try" and charge me full price once it's available. Save your time and money and go elsewhere.

n June, I placed a custom order for bedroom furniture with Sara (in addition to love seats for our living room) I was told that we would have our furniture in August. End of August comes and she informs us that there is a delivery delay and we will have it first week of September. Middle of September comes and Sara says furniture has been delivered to warehouse but due to shortage of staff at warehouse she can't get us scheduled until September 25th. Tells us we will get a call the Friday before with a delivery time window for following day. 4 pm Friday comes, no call. I call the store and speak with a man who claims to be the general manager and he informs me I'm not even on the schedule to have my delivery and they are so short staffed that the furniture hasn't even been unloaded off the original truck and they won't be able to get it to me until October 2nd.October 2nd comes and the furniture gets delivered, come to find out ITS THE WRONG furniture! Wrong size bed and wrong footboard.Call the store and Sara is not available, I speak with Sherry Blaire who claims she is the general manager. Not once was she apologetic for the inconvenience, in fact she told me she could not carry on a conversation with me until Monday afternoon and that she needs to speak with Sara. She said while she is the general manager "Sara's familyowns the store as well as other furniture stores in Knoxville such as Knoxville wholesale and she is more invested in these situations"Beyond disappointed with the overall experience with Ashley furniture, Sara (the owners daughter) placing the wrong order and the rudeness and unapologetic behavior of the general manager, Sherry Blaire.Do yourself a favor and avoid Ashley furniture! I should have known better from all of their other terrible reviews.

Ashley HomeStore in Knoxville has great customer service in person, but don’t let them fool you. You may be promised your items within 30 days, which seems like a lot, but you’ll agree anyways because you like the couches. 15 days will go by. You’ll wonder whether it’ll take all 30 days. It will. 30 days will come and go without your order or any contact from the store. You give them the benefit of the doubt that it’s just a little delayed. At 40 days, you’ll reach out and find that there is no update on your order. At 45, you’ll call and ask where to go from here. Your salesperson will get back to you. Day 46, no return call. Day 47, no return call. On day 48, you’ll call angrily because it’s out of hand. Your salesperson will call you back the next morning when he’s in store. When he does call you, he will tell you that there’s a waiting list. You’re number 4 for one couch you purchased and number 8 for another. When will the next shipment be in? He doesn’t know. He might know soon? It’s unclear. You’re now in a new home with no furniture in it because you trusted them with over $1k of your money when you should have just gone somewhere else. I will never shop here again, no matter how trendy their products are or how friendly their staff may seem. This was NOT an easy process by any means, and it’s not even over yet. I get supply issues, but as a store, you need to anticipate how that will look for your business model and warn customers appropriately. This is unacceptable.

We went in this morning and met with a super nice salesman. He went to check availability for us. We ended up waiting for him for over 15 minutes while a woman I assume to be the manager of the store has a staff meeting. Staff meetings are important and informative information needs to be delivered but it should be done before the doors open or after they close NOT while paying customers are standing there waiting.

Lied to for starters. We've been several days trying to get an order status and apparently no one there knows how to do this unless your my salesperson but I don't know about that because he won't call me back. We called Monday morning and we were informed that he was with a customer, the person on the phone allegedly took our information and said he'd call back, that afternoon we called again because surprise we didn't get a call and we were told he didn't work that day. With a customer in the morning but had the day off in the afternoon?? Nothing worse than a liar in my book and someone did. Still awaiting an answer to a very simple question. BTW the section on the website for checking the order yourself doesn't seem to be functioning properly at least for us.

I placed an order on December 25, 2020. I have received no information from the Knoxville Tn location other than sarcastic remarks from the customer service people on the other end of the phone. I have been given a different delivery/pick up date every time I have called. With email confirmations. I totally understand product deliveries have been held up by Covid. However, training your CSR should be top priority. If management can’t handle their people. Get new management. Waiting 6 months for an order only to have to deal with a haphazard individual makes for an extremely pissed off me.

We bought a mouttrie power reclining loveseat (with matching sofa) in July at Ashley Furniture in Turkey Creek, TN. Two weeks later, the seat and foot rest started leaning. When you closed the footrest, the fabric sagged. We called but it took until September for a tech to come out. He ordered new parts. Came in December to put them in. Once again, a couple of weeks later the same thing happened. He came out again, and said he would put in request for new loveseat. Loveseat was delivered a week ago. In two days, we had the same issues. All I get from Ashley is the runaround. I'm currently trying to get them to let me buy something else, but I doubt that any of their furniture is of any quality whatsoever! Cushions soften easily, and it looks like a piece of used furniture. Since July I have had a piece of furniture that looks like CRAP. The cushions on the sofa are also starting to sag.

I am completely unsatisfied with the customer service provided at the Ashley Furniture store in Knoxville, TN. We purchased our couch on February 11th, we had to pay in full and were told it would be delivered end of April. I followed up with our sales representative on numerous occasions and was continued to be told it would be delivered end of April. We moved forward and sold our current couches in anticipation. My husband called April 13th to confirm the delivery and was only then told our couch would not be delivered until JULY! There was zero communication regarding the change in the date. We will now have to wait more than six months for a couch we paid for in full. I requested some assistance from Ashley Furniture (a loaner couch or a discount) and was told they could not provide me any assistance. I understand the delays in manufacturing but I am extremely disappointed in their customer service.

😒 They will NOT help. They sold me a warranty... I canceled it in Oct and I have no gotten a refund. I cannot get the GBS warranty people to refund me because they say Ashley HomeStore is supposed to. SO basically... I paid for nothing and have been getting the run around since October. Use another store like Knoxville Wholesale Furniture and don't buy warranties.

NO!!! Spent $4000.00 on a couch,loveseat set 09/2020. Delivered it broken bc it was dropped off delivery truck. We noticed it right away and was told it would be fixed or exchanged. 3 months later after calling them repeatedly, we were told the set had been discontinued, it couldn’t be replaced. They finally came and picked the sofa up and it is still broken! It’s our worst experience we’ve ever had and just today we called and Angela hung up on us three times!

We bought thousands of dollars worth of stuff and it&'s all beautiful but pretty cheap made. The delivery guys are rude and messed up my walls moving stuff and seem to have an attitude. Been waiting forever on rugs and every time I call for an update I&'m told they will look into it and they&'re always rude like it&'s an inconvenience for me to call and wonder where my stuff is for nearly 4 months. Never ever ever buy here! Lesson learned! They also have the same delivery people as Knoxville Wholesale furniture who are just as bas as well.

We bought thousands of dollars worth of stuff and it's all beautiful but pretty cheap made. The delivery guys are rude and messed up my walls moving stuff and seem to have an attitude. Been waiting forever on rugs and every time I call for an update I'm told they will look into it and they're always rude like it's an inconvenience for me to call and wonder where my stuff is for nearly 4 months. Never ever ever buy here! Lesson learned! They also have the same delivery people as Knoxville Wholesale furniture who are just as bas as well.

Never order from this company... they do not support relief if your stuff comes four months late... they act like their furniture is custom made, like ordering baseball uniforms for a ball team, but in reality, they cannot keep the cash flow on the &"sheets&" in business world to keep up with demand... they are frauds who cannot even build furniture to support business and I am left filing charges against them.... DO NOT BUY the company is not supported on the NASDAQ as was denied support and a hack operation with furniture they cannot support or sell.

Wins Award for Most Dishonest staff, and worst quality furniture. After a purchase, and before delivery, I receive a call stating that they under charged me, and that if I wanted the furniture delivered, I had to pay $77.00 more. I asked for a refund, Jason told me that he couldn&'t refund our money over the phone. I had to come into the store with the original credit card so they could swipe it. Ok. So I go back. Before they close at 6 pm. The maskless staff swoops in. I ask for jason. He already left. Ok. So I go back and they tell me they need to see a photo ID to make sure that they are putting the money back on to the correct persons card. I say it&'s the same last four digits on the card as on the receipt. I&'m not asking for cash, just put it back on the same card. By the way, they didn&'t ask for an ID when they were getting the money, just when they have to give it up they put up road blocks to make a refund more difficult. I show them a picture ID with my name and photo on it just as she asked. then she says that it needs to be a government issued ID. I hate this place. Swindlers. They lie about delivery dates. Total disappointment. Same goes for their warranties. They aren&'t worth the paper they are written on. Shop somewhere else like Braden&'s or Brown Squirrel, or Amazon. Somewhere you can trust.

Wins Award for Most Dishonest staff, and worst quality furniture. After a purchase, and before delivery, I receive a call stating that they under charged me, and that if I wanted the furniture delivered, I had to pay $77.00 more. I asked for a refund, Jason told me that he couldn't refund our money over the phone. I had to come into the store with the original credit card so they could swipe it. Ok. So I go back. Before they close at 6 pm. The maskless staff swoops in. I ask for jason. He already left. Ok. So I go back and they tell me they need to see a photo ID to make sure that they are putting the money back on to the correct persons card. I say it's the same last four digits on the card as on the receipt. I'm not asking for cash, just put it back on the same card. By the way, they didn't ask for an ID when they were getting the money, just when they have to give it up they put up road blocks to make a refund more difficult. I show them a picture ID with my name and photo on it just as she asked. then she says that it needs to be a government issued ID. I hate this place. Swindlers. They lie about delivery dates. Total disappointment. Same goes for their warranties. They aren't worth the paper they are written on. Shop somewhere else like Braden's or Brown Squirrel, or Amazon. Somewhere you can trust.

Since I’ve been purchasing furniture this is the only place I’ve gone. I went in today to see about getting a new bed frame and quickly left once I noticed that not a single employee in sight was wearing a mask. No thanks.

Do not buy anything here !!! The people are super rude and will not let me speak to owner about this . I ordered a couch and was told I would have it in 3 weeks no one ever called . Ever !!! I have to contact them every time . Get lied too over and over about date of delivery . Took off work for delivery it never comes no one calls . I get hung up on . Still months later have no furniture and will not let me get a refund . Horrible customer service !!!! STAY AWAY . I will tell everyone NEVER buy from this store . I would give Double NEGITIVE stars if possible . Jason was salesman but everyone I have encountered there except Sarah is rude and not been honest . . Pretty much they want you to purchase and lies about when you will get it . As long as they make a sale they don&'t care if you want MONTHS to get product but sure take you cash !! I am reporting to BBB and to credit card company for not receiving product.

I ordered a rug through the store online over a month ago. I&'ve called the store 6 times to find out if the rug has been ordered or a tracking number etc. For an $800 rug I continue to be told they will call me back. No one has called me back. No one has provided me a tracking number. This will be the last time shopping at your location after completely outfitting our living room. I&'m very disappointed with the service. When asked to speak with a Manager I was put on hold only to not have my request completed.

I BOUGHT AN ASHLEY SOFA AT OGLE FURNITURE IN SEVIERVILLE. MATERIAL BEGAN TO TEAR AND CRACK SHORTLY AFTER A YEAR. WE TOOK CARE OF IT AND WE ARE NOT COACH POTATOES. ASKED FOR NEW COVERINGS 6 MONTHS AGO AND STILL WAITING. BUYER BEWARE.

Zero stars is what I would prefer to put. The last day of April went in to the Turkey Creek store and found the sofa and loveseat I wanted for my new home. Kelly told me how lucky I was that it was in stock, with COVID and the reduction in inventory being brought in...Great! My lucky day. We were renting a house, but moving into the one we purchased at the beginning of June. We lived just around the corner from the store and could come and get it, or could they deliver it to our new home. After looking at the delivery schedule, we had it set up for 6/9, done and done. Great! 6/8 comes and the store calls around noon to let me know that the driver will call when they are on the way. Great! (Wait for it) 6:00 PM - PM! - I get a call from Kelly that my furniture is not in stock. WHAT?!! We are moving the next day and you are calling me at 6:00 o&'clock the night before, after confirming earlier in the day, to tell me my living room furniture that was in stock when I bought AND PAID FOR IT, is not in stock. And what, I think, makes me more angry than them selling my furniture out from under me and not telling me anything until the night before (as I could have easily come and picked it up, as we lived around the corner, and the new house was 40 miles away btw), is Kelly not taking responsibility for her mistake and blaming it all on COVID and the fact they were not getting the trucks coming. Not sure how that applies to the situation, but that is all she would say. Do you know when I got my furniture? THE MIDDLE OF AUGUST. And I had to go get it or it would have been another two weeks! The disappointing thing is that we had, just a couple years prior, spent THOUSANDS of dollars at the Ashley store in Merrillville, Indiana, purchasing a living room set, bedroom set, dining set, bar stools, and after this debacle, what did Ashley Furniture do? Credit of $50 per piece (2) and waiving the delivery fee (Uh, we picked it up). WE WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN!!!!

If it were no stars that would be more appropriate. I order a sofa on 5/2/20 I was supposed to get it on 7/6 I called and asked to have it done on the 10th or 11th, they were already booked so they said it would be the 18th. Well It is the 17th and they called me to tell me the couch never made it on a truck, they have no idea when I will get it. Their corporate line is so busy they will call you back within 24 to 48 hours. Horrible experience.

Horrible Customer Service. She was a snot bag! I went into my account to see about the delivery and she acted like I worked there and was privey to all of their company information. I show no orders on my account but the money is out of my bank account. All I wanted was an update.

Ordered mattress with a &"must have&" ship date. They missed the date and told me no refunds... Basically said I&'d get it when I get it... NEVER BUY ANYTHING FROM THEM AGAIN! Buyers beware!!!

Not very impressed with the way the Turkey Creek location talks to their customers. I placed an order online and I knew they couldn&'t track my shipment but I had a couple questions and they made me feel like a burden & they were very rude and not friendly. If you want to feel like your bothering someone, give them a call!

Under no circumstance will I ever recommend Ashley furniture to anyone. Bought a 3k sectional and it broke in the first 10mo. I filed a warranty claim in November, it is now the end of February and they just now picked up the broken piece of furniture to be repaired. This is after multiple scheduled pick ups/cancellations on their part. One pick up mishap in particular sticks out to me though. They sent a gentleman with hickeys all over his neck into my home where he was then rude to me as I tried to let him know that the parts to repair the piece of furniture needed to be taken as well. To which he replied, I only have instructions to pick up the specific piece I’m not taking any of the other items. Keeping in mind they sent this crap to my home for the repair of the ottoman and chair that he was there to pick up! This leads me to another question… Why on earth are they sending the repair parts to me instead of the repair tech at a warehouse somewhere? This is such a strange situation and difficult company to deal with.So here we are, three months into what should have been a simple repair. Three months that I’ve had to look at a broken and useless piece of furniture sitting in my living room. Three months that I’ve had to look at and step around boxes of repair items sitting in my foyer. My advice, shop elsewhere.

make your deliveries as scheduled and CALL to update changes such as OUT OF STOCK items.

Bought a dining room set that had to be ordered... Wow!! The quality is an embarrassment!! It looks nice but the pieces are unfinished and it is so bad that touching the chairs you get splinters!!! Had the repair guy out and he said it would be huge work to fix them and finish them the right way. So they didn&'t want to do that. The manager supoosedly ordered one other chair to see if it&'s any better before ordering all new chairs because they probably all will be the same! However, this was 5 months ago!! Never heard from them again. Actually they deserve 00!! One 0 for quality and another 0 for customer service. Don&'t bother with Ashley.

Incredibly rude people. Bought a small item just to sample things. It was chinese junk. He had just finished telling me how a mattress I was looking at was american made and sold me a pillow from China. I wouldn&'t mind if it was a quality one. It wasn&'t. I never dive right in w/ a big purchase for exactly this reason. I called weeks later to tell them about the poor quality of the item and inquire as to the brand of the mattress, which I actually liked. A female was put on the phone who was extremely rude. That cell tower right on top of the building (almost) is doing a wonderful job of making zombies out of the employees who work inside. Just look at the reviews.. When I did get in contact w/ the sales guy a few days later, he was dismissive about the junky chinese pillow. Never contacted me back about the mattress.

We go into to store in Knoxville to look for a reclining love seat, found one we really like decided to buy it as we are finishing up with the details we are told they two weeks out and they only deliver on Tuesday and Thursday, so we said that was ok. They said they would call and they do call but we’re so rude, they told me it would be delivered, but now I have to wait for another phone call to tell me what time, I told her I would not be a available to answer until after 12 pm and she tell me if I don’t answer I will not get my my sofa, I said what she said if I didn’t answer, I said let me see if any chance my husband could, he says yes he would try, so Tuesday after 12 I get a call that I answer and someone tells me they will deliver sometime between 5:30-8:30 or you kidding me! I just bought a piece of furniture from these people, I’m about done with this 3 hr wait for something I paid money to receive, and the business is holding you in your home for 3 hrs. From now on if you can’t get to me when it’s convenient for the customer you can keep what ever you are selling! And I will wait till 8:30 and if it’s not here by then Ashley’s can have there’s back too Rude people

I love Ashley furniture. I hate the &"customer service.&" It&'s severely outdated and was never a good marketing strategy to begin with. Basically, the store hires a bunch of salespeople on commission. As a result, it&'s filled with pushy salespeople who play games and lie to get customers to buy. The thing is, the store sells decent furniture. It doesn&'t need to hire a bunch of salespeople to harass customers. Customers aren&'t buying Ashley furniture because of the salespeople. They&'re buying Ashley furniture in spite of the salespeople.

The sales girl I spoke with on 3 different occasions had no idea what she was talking about. Everything she told me changed the day I went to complete the order. Loveseat was delivered today to match my current couch and she wrote the order down wrong. My couch should have been grey and it was brown. Now I have to take off work early next week so it can be re delivered. Worst experience I have EVER had. Will not be buying furniture there ever again.

After buying a house load of furniture, our two couches called &"Slate,&" are BROWN not GREY!!!!!The heavy set manager was completely dumbfounded and offered NO solution.The saleswoman promised it was grey and the lighting in the store completely distorted the color!!!Shame on you Ashley of Knoxville TN....

Beware if you are looking to work at at ashley furniture knoxville turkey creek..read online reviews and indeed

Worked for ashley furniture , turkey creek owned by tim harris who also owns knoxville wholesale furnuture. . . portrays himself as christian man who helps his employees. . he does care for certain ones, i give him that. . worked at ashley for year and half. worked for most over rated mgr and most negitave mgr i ever worked for. ," sherry" . look at indeed reviews by others who worked there. . . the turkey creek store in knoxville was a revolving door for salespeople, either hired or fired every other month. . . i never been written up or fined thru out my time working there. . . i was called on my day off to be told by "Bunk" that i was fired and not to come back on the primises. . i said what ?? What are u firing me for,, bunk said i dont have to tell u or give you a reason. . . i said really?? He said yes,, your personal things will be at front door. . . i know the whole reason thou, even though not told why, was over owners daughter sarah who been working there 1 month. , who sold my previous customer the next day. . my customer had a problem with her furniture,and so i told the new mgr ,bryan ,who was on duty. . . he said we will get with sherry tomorrow. So my customer had other ticket which sarah , the owners daughter sold her the day after i sold the customer. . . . she told customer to come in on monday when i wouldnt be working, cause her dad is owner,, he would take care of it. . . . " my so called boss" sherry said dont call her back , it is being handeled. . So i was called on my day off by bunk to say u are fired. This so called man, bunk, hires and fires and spends most of his time doing stocks on computer. . he also said in a previous saturdsy meeting, that he should have shot,,long before he fired a previous sakes girl trish. . . whoah!!!. . i never seen so much Nepotism and favortisim. . . but because he is a franchisee,, and dont have to go by Corporate rules. I was due 2300 on Commissions for the month, but they will not pay me one cent of it. i i talked with 3 other previous people that work there they didn't pay them Neither. . . And you wanna call yourself Christian based business,, Really. . . . .

I had been looking for a couch for about 7 months, since buying a new home. I finally saw a new sectional that popped up on an ad on Facebook. I immediately called Ashley Furniture & asked if they had it, and they said yes. I drove there and saw the couch in person, but it was a completely different color than the advertisement. I asked if it came in another color & they said no, even though the picture online was clearly, a completely different color. I loved the chaise and the ottoman, those were the two things that were a &"must have&" for me. So I started the special order process on October 6th. I was never called & I was given the run around on when I would receive it. I was adamant that I would need my couch towards the end of Nov., as I was hosting my first family Thanksgiving in my new home and I never got one phone call. The only time I heard any updates on my order were all the times I called them. They never once initiated a phone call in FOURTEEN WEEKS! It takes less than 5 minutes to make a phone call & update someone. I ended up seeing an ad on Facebook from Easy Own Home Furnishings with the same couch, and what do you know, IN THE COLOR ASHLEY SAID DIDN&'T EXIST. I messaged them and they got right back to me. I heard from Easy Own on a bi weekly basis with updates. Their price was also $200 less if I paid cash. They had been in constant contact, updating me on when the couch should arrive to them. They let me know last Thur. they&'d be receiving the couch Friday, and gave me updates as to when they actually received it. I went down Friday and it was delivered WITHIN THE HOUR! And the guys that delivered were SO nice and personable! Highly recommend checking out Easy Own Home Furnishings who is somehow able to get an Ashley brand sectional when Ashley Furniture can&'t, and for cheaper, along with actual customer service!! Wish I would&'ve read all the reviews before making a purchase.