Ashley Store Madison, TN

Excellent experience! Really dedicated to the customer, Mr Scott my sales person was kind and polite and very professional also the store manager and other members of the team who helped today make my experience very pleasant, I just stopped to see and found myself driving back home with my order placed. I do really recommend you to do business with them.

The gentleman was extremely knowledgeable.

Matthew H was fantastic to assist me with my 5 drawer chest I ordered and will pick up this week. I highly recommend id you visit the Rivergate location ask for Matthew

Matt was very helpful and knowledgeable. No high pressure sales tactics.

Great service and friendly sales people. We will definitely buy here again.

Demario was great!!!!!!!

My sales person was really nice and helped us good really good deals he was also very knowledgeable of the merchandise

Friendly, helpful sales staff. Worked quickly to help us purchase what we wanted. Quality furniture displayed with style. Great showroom.

I stopped in yesterday and was given a quote from the salesman. He didn’t put me in the system and I didn’t write down the amount. When I came today the salesman wasn’t there. Maci called Matt to confirm the deal and was very kind to honor the deal.

I had a great experience at Ashley furniture!! Brandon Mitchell went above and beyond to help me with my furniture purchase!! Thanks for all you guys do!!

Amelia was wonderful with helping us getting the best for my money. Amelia and Jason were patient and knowledgeable about their products and I felt like they were family.

Learn to show you want you needed to order what you needed

Great experience, the associate we helpful throughout whole process. Thank u

Mario, gave perfect customer service

Brandon was the best. Went there twice the first person wasn’t helpful at all. I am glad Brandon was better than the first person

What a great experience and we love our new furniture. Faith assisted us and she was amazing

Attempting to call customer service was a nightmare. I wished I would have called Ashley store first where I was treated as a valued customer

I stopped in to Ashley Furniture at Rivergate in Madison Tn and Brandon helped me pick out a new mattress. He was so helpful and professional. It’s so refreshing to work with someone who is very knowledgeable, easy to communicate with and definitely not pushy. I would ask for him next time I purchase furniture. It’s Brandon Mitchell! Remember that name!

Very disappointed. Easy to order but my dresser was delivered damaged - visibly damaged. I’ve called twice and been told twice a claim was opened and I’d get a call within 24 hours for repair or replacement. Still nothing. I don’t recommend buying from Ashley furniture. Customer service is lacking and once they have your money, you’re no longer a concern.

Bought a dinning room set and scheduled delivery. Took a vacation day to be home for delivery and they tell me they delivered my furniture to someone else and I would have to wait another week and take off another day from work in order to get my furniture.

Maci @Madison TN store was super helpful and amazing! So very helpful and fully informed to easily answer all of my questions!

We had a great experience at the Rivergate Ashley. Hassan was our salesmen and he took good care of us. The mgr was also helpful in our purchase. We will shop Ashley again in the future. 😊

Thank Matt for all your help. Matt treated me like a friend. I was extremely pleased with my experience at Ashley furniture.

Maci was such a great help in ordering our sectional couch that had to be a certain size. Highly recommend the Madison store.

Nice selection. Found exactly what we wanted. Sales personnel we're helpful without being over bearing.

Great custkmer service and the willingness to hold my cart until i set a delivery date. You all are very cooperative thank you

This review was a must, Went in to look for a couch we had decided on but it was an online only deal, however Brandon Mitchell helped us with everything and every question we had. He got us squared away, was super helpful, kind and considerate. Since he was super nice and helpful we looked around some more as we need a dining table, when we found one we didn't have a problem getting his help once again. All in all, Brandon and other store employees were excellent and helpful. If your looking for a no pressure atmosphere this is the place.

I was searching for a lift chair. Your salesman Matt was able to help me find one that I think will suit my needs. It hasn’t been delivered yet and I’m looking forward using it.

My experience at Ashley’s was beyond phenomenal. Faith and Demario were so accommodating, making sure we found exactly what we were looking for all while staying within our budget. The team made us feel at home and comfortable without hounding us the whole time. I cannot recommend this store enough. Thank you so much!

Brandon was excellent to deal with! Very professional and polite. Enjoyed our experience today!

Perfect

We were looking to replace a living room set. Our salesperson Mario was very knowledgeable and patient when he explained the "Good, Better, and Best" in the quality of furniture. It made the selection process much easier. We are very satisfied with our purchase.

The store is beautiful and personnel were kind and helpful!

Amelia was great helping me with what I wanted!!

When I entered the store I was greeted by salesperson Matthew Hauth. He was very pleasant, courteous and helpful. He took time to show me what I was looking for and offered suggestions but was not pushy! The transaction went smoothly and quickly.

pretty good experience, the service seems patient and well communicated about it all and well enough about information on the piece you are looking at

Brandon took good care of me on my visit. Made my purchase quick and easy, and even carried it out to my truck. Will be back when I need more.

I have to change my original positive review because I am shocked by what followed. I also want to warn potential buyers: DO NOT TRUST ASHLEY'S TRANSPARENCY. I purchased a sleeper sofa from Ashley’s for one of my rooms, but when the delivery team arrived, they COULD NOT FIT IT IN. They tried multiple times and eventually concluded that the couch was simply TOO BIG. I felt bad for Matt, the salesman who worked hard to help me with my purchase, so instead of refusing the delivery, I told the team to leave it in my living room, planning to exchange it for another couch. I even tipped them for their efforts and gave them positive feedback. Immediately after, I called the store and asked for Matt, but he wasn’t available, and NO ONE EVER CALLED ME BACK. So, as soon as I had time, I went in person to pick a replacement and actually decided to buy TWO new couches, and a caffe table. The store manager assured me that we would do an exchange, and everything seemed fine. TODAY, I FOUND OUT THAT THEY WILL NEITHER EXCHANGE NOR ALLOW ME TO RETURN THE COUCH. Apparently, somewhere in the fine print, Ashley states they have a NO-REFUND POLICY. I was told that I "SHOULD HAVE READ EVERY PAGE OF THE AGREEMENT." Sure, I understand the importance of reading contracts—but let’s be honest, WHO EXPECTS SUCH A RIGID, CUSTOMER-UNFRIENDLY POLICY WHEN SHOPPING FOR FURNITURE? We trust that if something this crucial exists, a responsible salesman will inform us. The CUSTOMER SERVICE AT THE ESCALATION DEPARTMENT WAS SHOCKINGLY COLD, DISMISSIVE, AND UNWILLING TO ACKNOWLEDGE MY SITUATION. They refused to consider the fact that I CALLED IMMEDIATELY to speak with Matt, and that the ONLY REASON I didn’t refuse the couch on the spot being that I didn’t want the salesman to lose his commission. YES, I AM THAT CONSIDERATE OF A PERSON. But Ashley’s customer service showed ZERO consideration in return. They were unwilling to listen, acknowledge my concern, or show even basic decency toward a customer who was willing to spend far more than the cost of one couch. Even Matt later apologized to me for not calling back—but at that point, the damage was done. As a business owner myself, I find it incomprehensible that a company would choose such a CRUEL, RIGID, AND DISRESPECTFUL APPROACH toward its paying customers. Ashley Furniture may have lost just one sale, as of course, I won't buy the two couches and the caffe table I was planning to buy, but they’ve also lost my trust FOREVER. For reference, here was my original review before this disaster: "Matt was absolutely great! I was really impressed with the quality of the furniture, the huge selection, and the exceptional customer service!" WELL, NOT ANYMORE.

Matt was amazing and great to work with! He was very knowledgeable and helpful. I’m super excited to get my bed and chairs delivered.

Very nice Service very good person I will come back again

Matthew was very nice and helpful.

Great service and great selection

Faith helped me pick the best mattress for my needs. She was very informative and was able to help me with all my furniture requests.

Faith helped us pick out numerous pieces for our home. She was very friendly and knowledgeable without being sales pushy in the slightest.

Super helpful as soon as I walked in the door. Thanks, Ashley!

Great customer service, been having an issue with a charge since July and Rivergate store helped resolve the issue. Mario went above and beyond. We will be back!

Great service

Horrible experience. Found a clearance item then was told they could not sell it. Although it had a price tag on it. The sales person told 3 different stories on it. Clearly false advertising.

My experience with Ashley HomeStore and their third-party warranty service has been nothing short of infuriating. It has been nearly a year since I first contacted them to get my couch fixed, and the process has been an absolute disaster. I have scheduled tens of service appointments, many of which required me to take time off work. On multiple occasions, the service technicians simply didn’t show up, with no courtesy call or explanation. The lack of professionalism is astonishing. Their customer service department is equally appalling. Each call is an exercise in frustration—long wait times, representatives who seem ill-equipped to resolve issues, and empty promises that someone will follow up (spoiler: they don’t). Instead of addressing the problem, they shuffle you around endlessly, leaving you feeling like your time and money mean nothing to them. At this point, I’ve wasted countless hours trying to resolve what should have been a straightforward warranty claim. The couch remains unfixed, and the company’s complete disregard for customer satisfaction is glaringly obvious. I would strongly advise anyone to think twice before purchasing from Ashley HomeStore or relying on their warranty service. The ordeal has been exhausting, and I wouldn’t wish this experience on anyone. Save yourself the time, money, and stress—shop elsewhere. Rating: ★☆☆☆☆ (only because zero stars isn’t an option).

I paid for a table 1200 dollars, the table was small! It took me longer than it should and apart from that in less than a year it broke into pieces, I don't live with children or anything! I am very careful, what a poor quality of your products, I will never buy there again

I had a very nice experience. The sales person (Matt) was very knowledgeable, kind, he answered all of my questions. I can not comment on the delivery process yet because as of this review, I have not received the merchandise. (I placed my order 1 day ago). I will update my review once I receive my purchase and comment as to how my delivery went. Other than that, my overall experience with this particular sales rep Sales rep went very well.

Terrible experience Purchased kitchen set and sofa with chase .Took way too long due to computer issues??.. Finally after purchasing I was expected to load my new furniture in my son's truck without store employees help Ashley's did not even provide a dolly.So I left all the furniture at the store. I loved the furniture but at 71 I could not load my own furniture. Manger was great but did not have any support.

Brandon was extremely helpful when I went shopping for furniture. Jessie was very helpful when I was looking for a new mattress. I bought what I needed and it was a very easy process! Can’t wait for it to all be delivered.

Brandon was wonderful. Really helpful when we had issues with payment process. Will never go anywhere else

Excellent customer service! My next purchase will be with Mr.Matthew Hauth.

My salesman made it easy for me and helped me like no other

The salesman was very pleasant got me fix on up.

My experience in Ashley Homestore was very pleasant. The specialist, Amelia White was very helpful with a very nice personality and she answered all of my questions and concerns. Thank you!

They are nice to your face. It was hell getting a couch delivered. Then after charging me a delivery fee we had to go with a third party that charged me $200 for the delivery and I still never got the $80 delivery fee refunded like I was promised. So buyer beware they are terrible with customer service

I give 5 stars for communication about delivery and the delivery itself; however, the headboard was missing some of the parts needed to put the bed together! That was frustrating since we needed that bed set up for the holidays.

Ashley was terrific. She helped my wife and I find the perfect table for our entryway,

Every good job. In and out in record time!

Jasmine was the best! Not only did she befriended and calmed my baby girl, she gave us really good deal and experience purchasing our new living room furnitures.

Great experience

Staff was so friendly and accommodating!

Jasmine was my sales person and she was more than helpful and patient with me during my selection process. I will return for the tables she showed me. Kudos to her and your establishment.

Ashley has the jankiest system ever. They have items that are online only that you cannot purchase in store. I tried my first time purchasing through my Ashley / Synchrony card and was able to purchase. A week later, it kept declining. I then tried my debit card and it declined too. Then after a couple tries, it went through. A day later, it emailed and said my order declined. It’s terrible with their customer service because no one can communicate on the phone. It’s chat only. And their sales reps suck because they wait about 5 minutes every response you give them. Also, I got something delivered and the workers they contract with are so lazy! They don’t wanna work. I also asked them to put shoe covers on and I provided them for the movers and they did not! Go to American Signature. They’re a little better. At least you can purchase online or get a little better delivery service.

Great selection of furniture and helpful staff.

Wonderful customer service!

Demario Reams is an AWESOME salesperson!! Love this store & he took great care of us!!

Knowledgeable staff, low pressure, easy to work with. We will be back.

Great people great service and very patient

The BEST! I will definitely be back. ❤️🎯

Ashley opened my eyes to the value of a good bed! It has been life-changing and Amelia is an amazing salesperson very knowledgeable and professional!

Matt was a huge help in finding my new living room setup. Lots to look at in the store and it was all clean and well presented!

Jazmine is the BEST

Matthew was great. He was patient and very helpful.

Jazemin and Jason were absolutely fantastic!! Both were very professional, knowledgeable, and patient. We will highly recommend to all family and friends.

We ordered 2 bookshelves, a desk, printer stand and chair. After 3 delays the printer stand and two bookshelves arrived along with the desk. The desk had the wrong legs and after another week we received new legs only to be told they couldn't get anyone out to complete the job until next month. The chair still hasn't arrived and has been delayed for at least another week. We paid cash for these items a month ago.

Very friendly!

Ask for Mario or Matt!

I was looking for a twin mattress for our spare bedroom. It appears they are not kept at furniture stores very much I stopped at Ashley and asked the first person O saw, he was the Mgr and super nice. They actually had a seally mattress that had been 249, down to 99 ! I will be back to them !!

Good experience. Sales staff helpful but let us look without staying with us.

Demario was my salesperson and was very nice and helpful

Awesome salesman was one of the best I ever had Thank you

Faith was wonderful

I talked to Scott Dickens at Ashley furniture and got great service and good discount. But dresser, to end tables and a mattress and had great service.

My experience here suck. Period. I got charged 829.55 twice after sale rep seem the charge go through. They stated that I wasn’t charged twice and it was nothing to refund on there end. Had to call cooperate and I still have yet to receive my refund. I will never shop at this store again.

Matt is the best salesman at this furniture, great experience!

I loved everything the associates were excellent thank everyone

Customer service was great!!

Ashley Furniture in Rivergate is the ONLY place to go! I get ALL of my furniture from there (except my special order pieces to match what I already have) the service is awesome, the styles and pieces are exactly what I was looking for and the delivery is fast and easy!!!! I got everything from here including decor, lamps, greenery to match the furniture because it was gorgeous and a great price …plus the sales discounts they have!!! Ask for MATT …he’s the Best and my “Go to” Salesman there …because he knows his stuff and makes it quick and easy to find EXACTLY what I’m shopping for!!! Tell ‘em me and Trixy sent you!!! It’s the only place you’ll need to shop for whatever it is you’re looking for!!!! 👱🏼‍♀️🐶🩷🪑🛋️🛏️🪴🙌🏼🤸🏼‍♂️🎉

Worse customer service ever I will never buy in this company again, specially that I found out today that all purchases are final.

Great experience, great product. Faith assisted us through the entire process and was very helpful.

(Translated by Google) Oh devil, how I love this name, it's so sold. (Original) ¡Ay diablo cómo me encanta está nombre tan ta vendido.

Decent in store service. Delivery has been an absolute nightmare. First delivery I was left with a sofa scraped so bad the frame was showing. On the second delivery, the exchange , they broke my table that also had to be exchanged so had to wait another two weeks to get another one. Third delivery try, when the delivery team came, I was on the phone with them directing them to my house and they got in a profanity filled angry altercation with a construction worker and I told them to not even come into my house and have someone else delivery Unprofessional to say the least. Since then haven’t been able to get a response from customer service on getting my coffee table. It’s Been over two months that I have had an original damaged one from them. If you buy overpriced furniture here, pick it up yourself. Don’t get delivery.

Scott went over and beyond to explain all of the options and features of the pieces we were interested in. His ability to be personable and focus on customer service immediately made us comfortable. Scott absolutely earned our business!

You guys were very informative not pushy and was direct to the point of what the furniture couldn't could not do thank you

Good customer service along with a positive attitude throughout the experience there

We had a great experience with Ashley on our Labor Day visit. The salesman Matthew was very friendly and helpful. We are very excited for our new living room furniture. We will definitely visit Ashley furniture in the future.

I visited Ashley Home Store in TN(Rivergate) on Saturday August 31,2024.What a rewarding experience! The assistant Manager, Austin and General Manager, Jason, exhibited impeccable customer service skills with great knowledge and professionalism regarding my home furnishing selections. These guys were great! They definitely have my business! D.Moon

Had a great experience. The folks there are knowledgeable about the products they are selling. And aren't pushy about making a sell. All around we had a terrific experience.

Austin was amazing. He treated me and my husband exceptionally well. We need more people like Austin in this world. Ashley furniture should be grateful to have him. We will continue to do business with Ashley furniture because of Austin. We pray there are more employees at Ashley Furniture like Austin.

Great product & delivery. Takes a while to get but worth it for real furniture.

empty not much to see

Matt was very professional and inviting. I was given a great deal. I high recommend Ashley Homestore in Rivergate

Jesse was great and made the process of buying our couch and chairs smooth with no pressure!

Faith was wonderful to work with! She was very knowledgeable of the product, delivery process, and warranty details. We should have gone to Ashley furniture sooner! Thank you for being so kind and helpful.

Faith was exceptional at explaining the different options as well as pros and cons of each. Very nice and professional.

We have been looking for 3 days for a Dining Room Table & Chairs. We did major chains, independent locations, refurbished, used and on-line. This was the first place that had a decent selection and of styles we wanted. Jeremy was no pressure and available when needed. We purchased a floor model and they worked with us on price and delivery to our satisfaction. Great experience from start to finish.

I never felt pressured into making my decision. Our Salesperson Matthew was great.

Austin was amazing help! He explained all pricing options very well and made everything very easy! Highly recommend seeing him if you are needing help!

Demario was amazing! He helped us pick out the perfect bedroom set and mattress! We will be coming back to have him help us decorate the rest of the house!

Great experience! No high pressure sales just great service

You OVERPRICE everything and I can get the exact same product thousands of dollars cheaper.

If you are ever in the Rivergate location, Make sure you ask for Mario! He provided excellent customer service, greeting me immediately as I walked in the door. He was knowledgable, patient, and kind. The general manager was also extremely helpful. Can’t wait to sit in our new massage/ heated seat recliner!

Fantastic service by Austin, he took his time and was able to accommodate our needs efficiently!

Came into the store and was promptly greeted by Austin Stewart. He was very friendly and knowledgeable. He made buying a living room sofa set a breeze.

Super friendly staff! Very knowledgeable and no pressure! Faith was a big help and we really appreciated her patience and assistance. We ended up buying a sofa, love seat, ottoman, and mattress all for good prices. We can’t wait for it to be delivered!

Demario was incredible!!!!!! He made everything easy. He listened so well to us and kept asking questions to ensure we were choosing the right bed.

Quick purchase of a bedroom set for... HAD TO CHANGE MY REVIEW. SIX WEEKS AFTER PURCHASE THE DELIVERY DATE HAS CHANGED 4 TIMES. The salesman said it would take a week or two. Delivery was scheduled a month out. Then I got a text pushing it out two more weeks. We called the company and they said that the new day was wrong, it would take two more weeks, or 2 months total. I told him forget it, cancel our order. Who needs bedroom furniture anyway. I love living out of cardboard boxes. Costco has bedroom furniture. Don't shop here.

Matthew Hauth was a great help in getting the tables ordered for me will come back and deal with him for further purchases Thanks Matthew

Great experience, Austin was awesome! Will definitely recommend friends to him or Jeremy! Great team!

Staff was very helpful and gave us the space to explore the showroom. They also shared the specials, which was key to our purchase. We bought a sectional couch and chaise.

I went in store friend purchased me bedroom due to me having surgery to recover set delivered to two different address big mistake on store will not request anyone to make purchase I am a very unsatisfied customer the store did not try to correct the mistake they made I think the situation is very unethical on there part I had major surgery and was promise a professional service of delivery

Everyone at Ashley was fantastic. I couldn’t have asked for better customer service or understanding of my situation. Thankfully, they took care of me and I got what I needed! Recommend them 100%

Jeremy was totally awesome Our buying experience was amazing. Top quality customer service. We need more Jeremy's.

If I could give then a ZERO I would. The worst customer service I have ever experienced. I made a purchase in the Madison location setting a delivery date for June 18th. Before exiting the store, I even requested that the salesmen (assistance mgr.) confirm my order. I get the notification for my order on the 18th and I am stop #13 with arrival expected at 3:15p. Drivers arrive at 5:30p, start unloading and the problems begin. I have no idea whose order this is but it is not mine. This bedroom suite is not the correct style nor color. I refuse the delivery and the saga deepens: 1) I call the store - automated line keeps circling and never reaches a person 2) The drivers call it in and label faulty delivery. The series of questions then begin like I forgot what I ordered (thankfully I took a picture before leaving the store on the original date of the order) 3) I have to drive to the store to check my own order show them what I ordered, confirm my own order was placed correctly, but the wrong items were delivered. I am told by the original sales person someone will call me to tell me next steps. 4) On the 19th I get a text msg indicating that the system needs to update in 24 hrs to begin to reschedule.(upgrade your system for a minimum 15 min alerts - its 2024 ) I ask if the clock started yesterday because the problem occurred 16 hours ago. I get a response that I'm schedule now for the 25th. Well, when in the hell did I inform you I was available on the 25th. How do you schedule to be at a customer house without asking them for availability is beyond me. I informed I travel for work and rearranged my calendar to be in town for the 18th and at home this week. The response was basically "oh well" our system routes...blah blah blah. So, basically this store/warehouse problem is now my problem to solve. Forcing me to have to either not go on my work trip or ask someone else to take off work to fix Ashley's problem. ASHLEY let me help you do your job because apparently you do not have the ability to raise to the expectation of me as a customer: 1) You are choosing to not deliver my furniture this week because it will inconvenience your delivery schedule. This is not a customer issue this is an Ashley issue. You have the ability to complete a "milk run" which is a delivery smaller in nature and although not cost effective can and should be instituted in instances for which you are at fault and the customer is unavailable to reschedule. 2) You should also be discounting the purchase or refunding the delivery fees as a courtesy for my inconvenience. 3) You should implement a quality control feature to your dispatch process prior to deliveries leaving the warehouse to prevent such occurrences. I ordered a gray/black furniture set and was delivered a brown set - simple quality check could have prevented this. 4) Stop worrying about whose fault it is with the customer. That is an internal issue and not something that should involve your customer. Your responsibility to your customer is to make it right not involve them in your investigation to see if the customer is at fault or if you are. Lastly, FIX IT! The consumer and supplier bond is rapidly degrading to the point the only sources for good service are online. Without customer service - in person customer service - you will continue to see the degradation of your retail value.

Jeremy and the whole team were awesome. It was a stress-free buying experience from start to finish. I can't wait to get my new furniture!

Patient salesman allowed us to try out multiple options over two separate visits before we made a purchase. He really knew the products well, too. I will return!

Jeremy was awesome. In store experience was great. Online experience was terrible.

The people here are great. I am a leave me alone and let me look then I will come find you if needed type. They are a no pressure store. What really grabbed my attention was watching another employee who wasn't working the desk come get the customer to help them that was waiting in line also. That's great customer service. Yeah their prices are up there on some items but I just came from lazy boy who was outrageous with their prices.

Very nice and helpful 👍

Would not recommend Ashley’s AT ALL. I ordered my couch on 5/29 and has been giving me problems EVER SINCE. NO ONE HAS HELPED ME and I’ve been rescheduled 4 times for a delivery. I’ve taken off work 3 times and still no couch. I’ve expressed my complaints and no one seems to care. I asked to get a percentage off my couch and no one seems to know anything. I’ve talked with 6 people with the only one being a little knowledgeable was Austin. I do Not recommend getting furniture from here anymore. I was a long time customer but now I’d rather buy somewhere else. Please go somewhere that care about their customers. Will not be returning.

Loved Matt! I believe he handled everything perfectly! Cant wait to see the floor model in my son’s new home! It will be beautiful! Post pics later! 3 rating is because order not completed yet.

Austin was Very helpful!

I paid $230 for a warranty. I was told if I did not use the warranty I would get my $230 back when I purchased another item. Thus, I found an item on line and went to the store to order. I was told by the salesman that I could not use the $230 for items on line. I found an item in store. I was told by the salesman that I could not use the $230 because the item was on sale. I found anther item in store not on sale. I was told that it did not cost enough for me to get the $230 back. DO NOT BUY THEIR WARRANTY!

Went to several furniture stores and did not feel pressured at this location. We left purchasing an awesome couch. Thanks Eric!

We had an AMAZING experience in the store. However, when it came to delivery of our new furniture, everything was awful! The delivery driver said he couldn't come up our driveway and that I had to come down with a truck to help him. I don't have a truck, so I called my husband to come help. He drove home from work and when he pulled in, the delivery driver pulled out and said "ehh not my problem! It's your problem! Call the warehouse!" We called the driver, he laughed and said the same thing again. Then, we called the Ashley customer service number and were told there was nothing they could do. 0/10 will never buy from them again, just because of the delivery experience.

Easy ordering in store...1 item...but didn't get delivery address correct!!! Shouldn't be that complicated!

Friendly staff and convenient checkout.

Thanks Matt for being so helpful with my new couch purchase :) Faith was also nice to come over and introduce herself. Great service 🙏

Scott was excellent salesman, very nice man

Not pushy. Informative. Polite.

Had a good shopping experience at Ashley’s. Beautiful furniture and prices.

Why don’t your sales people have their own iPads?

The team there was very friendly and nice and also quick. I enjoyed working with them and buying an amazing couch from them. Really recommend working with Matthew super cool and nice guy

Faith was amazing!! She went above and beyond to help us!! We can’t wait to get our new furniture!!

I needed a mattress cover. Mario, who assisted me, was very helpful and knowledgeable about the product which I ended purchasing. I also happened to be in the market for sofa and bar stools. I found what I wanted and Mario came through for me. He provided excellent customer service. Much appreciated!

Jeremy was a great salesman to deal with. He introduced himself and then did not follow us around and waited until we were ready to ask questions.

My Ashley experience was excellent! Friendly sales staff, great prices and product. I LOVE my couch. I also really loved the tracking site and the great communication the day of delivery.

Eric and Jason were the best that I have ever dealt with in any furniture sale ever. From beginning to end it was a friendly, professional and cooperative experience. I can't wait to come back!

Looked all day and finally found our bed here. Thank you Matthew!!!!!

I have never been so impressed with Austin he was the best sales representative I’ve over dealt with. We are 3 rd time Ashley repeated customer’s but our first time at this location. Austin was knowledgeable, super friendly and made us extremely satisfied with our purchase. Jason who assisted Austin was super friendly!! Thank you for such an amazing experience!!! Love the exceptional customer service!!

All perfect

I love Ashley furniture, excellent quality, I’m hooked. I would furnish my entire home if I could afford it. My dining room set is gorgeous. I encourage everyone to shop at Ashely furniture you won’t be disappointed. Thank you for your kindness and retail help. Austin was awesome to work with. He’s very dedicated and honest. If I had my own business I would hire him. Sincerely Elizabeth Deverse of Madison

My husband and I just purchased a home in Gallatin, TN. We stopped by this Ashley location and met Scott Dickens. We had a situation that required the furniture we purchased get delivered within 48 hours. Due to our schedule Scott was able to work with an independent delivery company to get all the items delivered the same day. We ordered the products around 3pm. We had them delivered by 6pm at our home. Scott went above and beyond to help our situation. We will definitely order from him again and highly recommend working with Scott. Plus, he is a huge animal lover!

Austin was great! He was very patient and kind while I had to spend a bunch of time on the phone with my bank since I don't normally spend that much money.

(Translated by Google) Very good service and very good offers (Original) Muy buen servicio y muy buenas ofertas

The management team here have a heart of gold! I truly don’t know how to say thank you enough! They go above and beyond for members of the community in times of need! Highly recommend them! Austin - Matt - Mario The whole team! THANK YOU!!!

Very slow process. System wasn’t user friendly for staff. Took 2 hours to purchase 3 things.

Excellent service I was very satisfied

Incredible staff and service!!!!

From the sales asdociate, to the supervisor, everyone was fantastic!! Got my furniture on Discount and had the best experience.

Austin is super helpful & personable. He took time to let me know sale possibilities. After looking for glider chairs some time, I got them affordably at this store & excitedly await delivery. I would gratefully shop here again.

My salesman was great! He listened to my needs and made it happen, I will recommend Demario/Ashley Furniture to anyone who is looking to buy.

Don't bother looking for bedroom furniture here. The sales people we dealt with were great, the problem lies with sales training and stock. Our sales person said our bedroom set would be delivered by Friday, however Wednesday morning I received a phone call that our delivery date was on Thursday the following week. Needless to say, I called Ashley Furniture customer care which was in another country and cancelled my order. It seems like a large chain like Ashley Furniture could have the items they sell in stock in nearby warehouses, but that is not the case. It seems like everything they sell is still on a slow boat from China! 0 Stars for Ashley Furniture purchasing and inventory control!

Jeremy at Ashley in Madison, TN did a great job demonstrating all of the various type beds in the Tempur-Pedic brand that we were looking for. He was very knowledgeable and not pushy. He was also very helpful in the transaction that was tricky as we live in another state. We have used this store for another family member who lives in TN and will gladly recommend it! Will buy from again!

The staff there is helpful and friendly

Always friendly. And very helpful. And great prices

Movers were friendly and got it done quick

Great nice friendly clean I enjoyed the experience

We had a delivery scheduled for 03/21/2024. We called the day before just to confirm delivery, we were then told it would be 2 more weeks because on the 15th they had to reorder our furniture, that it might have been damage but could not give us a good reason why it was delayed. Will never buy from them again!!!

I had a beginning of spring shopping day! My sales rep was very friendly, courteous, and outgoing. I purchased a Bladen hide a bed sofa and loveseat, and a recliner to match. They were comfortable and sturdy pieces of furniture and I think I will be very happy with them. I really liked the atmosphere in the store, and my sales rep.

Good experience. Would definitely do to Ashley again.

I enjoyed looking at all the New Styles.Ibcsme in just looking for a mattress set and I did purchase one.The Salesman worked with me and was kind.I was very pleased when I left Ashley Store and I will come back again and tell Others.

Dreadful experience with Ashley Store in Ashley Customer Service! They chased me like hawks in store, I placed an order on February 19th, they charged me in full immediately with no delivery date in sight. One month later, I reached out to check on the item, nobody answers the call or returns back the voice mails. I eventually talked to someone in Customer Service who told me my order was cancelled because the item was discontinued. And nobody called me to refund me or let me know!!! I went to the store, a representative told me she couldn't cancel my order and refund me and wished me a nice day. I had called numerous times to get someone in Customer Service, and when I finally did, a request for a cancelation and refund was placed. But nothing is guaranteed. As of now, Ashley is holding $1,304 of my money, and I have no product. Useless to say, I spent half day calling all Ashley stores and outlets, they want me to go from Nashville to Chattanooga to pick it up myself from a store where they have it. I will NEVER buy from Ashley Furniture again, neither will I recommend it. For what their products costs, you would expect some degree of professionalism and care. Zero of each, not to speak about fairness.

Demario and Austin were wonderful to work with! It took about 15 minutes to get what I wanted and they were very friendly. Definitely will be back!

Love walking into Ashley Store.No pressure from salesman. Was able to freely roam at my leisure without pressure. Salesman was available for questions. Easy checkout.

DeMario was great!

Nice friendly gentlemen and they gave me a deal on some beautiful furniture great 👍🏽 job

Very good

Nice atmosphere with great people who don’t stalk you. Vast choices

We had a great experience buying a new living room set and our sales rep Jeremy Spaulding did a great job on getting us the best deal on a quality furniture set.

Super easy process! No notes.

Great customer service. Knowledgeable associates

Buyers be aware!!!!! This store does not back their products. We bought a couch and loveseat that requires a power cord to recline. When delivery showed up they didn't have the power cord. Called the store to make them aware I was told once you purchase the merchandise it's out of their hands call the warehouse. We paid a lot for this suite and only the loveseat reclines. Called the warehouse 1st time they shipped us the mechanics not a cord. Called the 2nd time Feb 5th still haven't received it. Called back yesterday and was told they are on backorder. What a joke. I am almost at a point of "Come get your junk and refund me " Done!!! Just want future customers to know the PROCESS!!

Jeremy was a great salesman. I got exactly what I wanted and at the price I wanted. Highly recommend!

I had a really good experience in the store and the guy that helped me was really nice! Thank You DeMario for making it very easy

I would recommend for anyone shopping for furniture to go to Ashley furniture store where you are treated with respect no one rushes you and everyone is very kind

Did a good job helping us thanks

Everything was great . Mathew Hauth helped so much. Great customer service and care. Thank you

This was the easiest purchase I’ve made in a long time.

Jeremy and the manager were fantastic!! Definitely will be back.

Haven’t received my furniture yet but had a great experience in store in Rivergate. Austin, who worked with us was super helpful and fun and all the other associates were very nice as well. We had fun and got exactly what we were looking for!

We recently bought a bed from Ashley and Dimario at the store worked out a great offer for us. Excellent customer service offered and good discounts!

Matt was very helpful and made finding a great couch easy!

Way too expensive did not have what I wanted either

Austin and his manager went above & beyond to help my daughter with her sofa selection. She just moved to TN and needed a couch fast and they came through for her. This Mama appreciates you all. Thank you.

This was the second time that I have purchased a furniture at Ashley. The sales associates there are very kind, very helpful and they do not hover. I went to shop for a lift chair for my elderly mother and found the perfect one… It was a great price and they even had a sale going on that reduced it by another one hundred dollars. Wants us all what Ashleigh had to offer, I did not even attempt to shop at other furniture stores! It will be delivered on Wednesday! Excellent experience!

Great folks to do business with… They treated me so good I recommend them to everybody

Had a couch and dresser I found online and almost bought. I’m glad I waited to go into Ashley at Rivergate. Excellent experience.

I am a repeat customer and have always been treated with respect.

Salesman was very knowledgeable and helpful.

Jeremey was awesome! He went above and beyond with customer service!

We got an amazing deal on a sectional and oversized ottoman! Staff was very friendly and helpful. ❤️ We will definitely recommend them to friends and family!

Had a great experience at this location. No high pressure sales. We were able to browse the store and an associate was available to help us when we were ready. Great pricing on the item we purchased. We would visit and purchase here again.

They had what I wanted and was able to deliver it to me out of state. The AM was very helpful.

Delivery was fast. The delivery guy was great

Great first experience. Matt helped us, was not pushy at all. Helped us make a purchase and was super laid back throughout. Definitely reccomend to use him directly.

Very nice salesmen, they worked with us until we were happy with our choices. Would definitely recommend this store.

We had a wonderful experience, the staff are amazing and so helpful. Buying our couch was transparent and easy, and their financing is very affordable! We will be coming back again some day, I’m sure!

After deciding on the furniture my spouse and I had considered purchasing online, we went to the Ashley Store in Rivergate to see our selection personally. The personnel there was great, from showing the type of furniture we would purchase, to the front office getting the paperwork ready, discussing the financial options, and getting the delivery/set up for us, as well. I would personally recommend anyone who needs furniture to consider going to Ashley Furniture Rivergate area!

(Translated by Google) The person who assisted us was very courteous all the time and made sure that I understood the contract of what I wanted from the beginning with the prices of each item, I had no doubt at any time, very good seller... (Original) La persona que nos atendió fue muy cortes todo el tiempo y se aseguró que entendiera el contrato de lo que quería desde un principio con los precios de cada artículo, no tuve ninguna duda en ningún momento, muy buen vendedor...

Jeremy was very helpful in selecting our furniture gave !

Great customer service. Attentive staff.

Mario was absolutely outstanding.

The staff at Ashley was so helpful and kind. We ended up buying a couch we loved and a great bed because the experience was just unlike anywhere else we shopped. We will definitely be returning customers!

Staff very knowledgeable of store product and listens to customers questions not just pushing to sell. Friendly and courteous.

Great service. Great staff!

Excellent servicee and price!

New to the area and needed furniture. Austin greeted me at door and walked my wife and I through several options. Picked something out. Delivery and product all excellent.I’ll be back. Recommended. Ask for Austin.

Kitchen table delivery. Missing pieces they could not put it together. Left it here, I’m supposed to get a call 24-48hrs regarding missing pieces. Not happy at all. UPDATE: the absolute worst customer service I’ve dealt with. Zero follow up. Someone will text me “how can I help” I explain situation. Ghosted. Get an email, I respond back. Get nothing in return. Called customer service 2 days after they left the table. She said no service ticket was ever opened. Still waiting, it’s been 6 days. Listen to the other reviews. If you’re lucky and get your items with no issue good for you. If there’s a problem, good luck.

Everything went smooth.yes I would do it all over again.

I had a wonderful shopping experience at Ashley! All of the representatives who assisted me answered all of my questions and treated me with such kindness. I can’t wait for my beautiful couch to arrive!

We went in there looking for a couch and came out with a bunch of different types of furniture for our house Austin and Demario are our favorite’s now when it comes to furniture. We for sure will be back to spend the rest of our money on stuff we don’t need!

Experience was exceptional.

I needed a new recliner. Taylin was very helpful, knowledgeable, polite, and friendly. I'm very excited about my new chair and was extremely satisfied with the service Taylin provided.

SOME HOW THEY DELIVERED THE WRONG SOFA WITH RECLINERS. SOMEBODY CANCELED OUR OTHER ORDER FOR TABELS 3PCS .WHAT DO YOU THINK!

Taylin and DeMarcus were absolutely exceptional. I am in customer service and not usually impressed but this team was so patient, so kind ,helpful and went above and beyond to make me happy.

My husband & I went to Ashley's in Gallitan TN. We were greeted by Austin Stewart upon entering the store. We would like to express our gratitude for the amazing job Austin did in finding us the perfect sofa. Austin's service was outstanding & exceeded our expectations in every way. We would highly recommend Austin to anyone who is in need of anything at Ashley's. Thank you Austin.

We had the best salesman and they helped so much working with us and gave us a great deal

Staff is super friendly and helpful!

They were so friendly, just awesome. They helped me find what I was looking for. I will definitely go back anytime I need furniture.

Great customer service, very friendly staff.

They were so friendly and fun. Very thorough, cleaned up all the mess.

100% hands down the worst experience ive had ordering anything. I ordered a bed almost three months ago and despite given a two week estimate at time of purchase, never received my order. I called no less than 14 times over that time period and got a run around and guarantee of delivery "two weeks" away each time. They even scheduled a delivery with me at one point, so I stayed home and used a vacation day only to find out after calling (again) the next day, that they cancelled my delivery due to a stock issue. They tried to offer me a gift card TODAY when I cancelled which was honestly just insulting after the amount of unhelpfulness and non-answers I received each call previously. I can guarantee I wont let anyone I know buy from this company in the future - and I would save the headache if I were a prospective customer.

Very pleased with the service we received. Was greeted by Austin and he is such a fine young man. Answered any questions we had. We were looking for a dining room table and chairs he showed us exactly what we were looking for and thankfully we made the purchase and are very happy with it Will definitely be back to look at furniture. Thanks again Austin

I’ve had this same team deliver other furniture and fully appreciate their great help in working with me. My bed needed to go on the second floor up 16 steps. They got the box up there, set up and then cleaned everything up.

Austin was great! Made us feel comfortable and helped us get the bedroom and living room furniture we loved! Great customer service.

This Ashley furniture store is one of the best stores I’ve ever been in. The manager is knowledgeable about anything in the store. What I liked is when you walk into this store they come say hi and say if you need help let them know and then they leave you alone to walk around. The sales clerk’s Justin Jason and Austin are great and a big help to me. I’m very happy with my Ashley furniture now and in the past.

Exception customer service!! Knowledgeable about products. I would definitely recommend

I canceled my order 3 weeks due to false delivery date. Spoke with Mario he stated it was canceled and that he personally canceled my order but never did.

Horrible horrible horrible time dealing with the shipping. We ordered table and bed. We have had issues with them not bringing the full set with them. Reschedule after reschedule. “Trucks breaking down” etc. I did not receive my bed until 930 at night.

Our salesman, Scott, was absolutely awesome 😎. All of the staff were helpful in making our purchase an easy choice.

Misleading details on pick up date..They told one fib after another..Was told I could pick items up the following week,not!!! It's tow months later and still haven't got my furniture! Don't trust them they lie to you in your face!!

If I could give 0 stars I would. The sales associates and the managers at this store are dishonest and will straight up lie to your face. My wife and I bought a tempurpedic bed from this store and the sales associate and the store manager went on and on about how there would be no issues with returning the bed within 90 days if it didn't do well on my back. They even had a flyer that they handed me that said the same thing. To make things worse, the salesman that showed us the bed claimed to be a veteran and was very unprofessional. He couldn't even speak for a full sentence without swearing. The manager that was there was respectful, but he should teach his sales people to be more professional. They told me to make sure that I gave it a fair shot, so I did. After 60 days or so, I could tell it wasn't helping my back. I went to my doctor and they suggested that I try out a different bed. When I went back to the store to start the return, they told me I couldn't return the bed and that they don't accept any returns of beds at their store. This is not what was assured to me and my wife. After a few attempts at talking to the store manager and the company, the store offered to exchange the bed for a bed of equal or less value, but they would still charge us the same as the original bed's cost. But there were no other beds in the store that my doctor recommended nor were there any beds that were around the same price point. I didn't think it was right to charge someone $10k dollars for a bed that was half the price either. So now we are stuck with a bed that is not what I needed or wanted after sleeping on it. After all this, we contacted the Better Business Bureau. They were no help. We then contacted the Attorney General's Office of Consumer Affairs and they said they would look into it, but they never got us any results. If you can go to any other store go. Don't give these people your business.

Absolutely nothing else, but great service! We had the greatest service from Austin; he took his time to show us (and demonstrated) the sleeper sofa. I believe the delivery charges were a little high, but the store was able to price match the online price so it came about the same price at the end. I am glad we visited the store.

No hassle shopping,and great customer service

Austin was very helpful and easy to work with!!! Thank you!

Mario was awesome. My experience was painless. I already had idea what I wanted and ge helped to find it.

Excellent service and selection! This was the first store we stopped at to find a new dining room table. We found exactly what we wanted a d it was on stock. Delivery was scheduled for just a few days later.

Went in and was greeted by friendly staff. I was helped and was out the door in less than 30 minute's with a new bedroom suit

The two on this particular were great at their job thank you

These folks treated me like family and bent over backwards to help me furnish my new home. I would 100% suggest going to see Jeremy S. for anything you need

I have been a long time customer and have always had awesome customer service. Thanks a bunch!!

Justin was great. Very professional.

The assistant Manager was so welcoming and knowledgeable. I hate I forgot his name he was truly a blessing!

Most unprofessional people I have ever dealt with! Faith and Mario never return phone calls and only care about the sale! I would never purchase furniture for them again!

Sales was very nice and worked with me to get the very best price we both were happy with. We will refer our family and friends to Ashley Furniture. Thank you and looking forward to our pick up for our recliner goes as smoothly. Have a wonderful rest of the day. Sincerely, Ella Marsh

Shopped for new LR furniture. It was pleasant enough, just felt a little pressured into buying other things I wasn’t there for, but a firm “ no thank you” ended that.

Until the day we die, Jeremy is the only person we will buy furniture from. He never pressured us or tried to make a sale. He made the whole process buying our couch so fun. Ashley Furniture, we love you.

Jeremy helped tremendously on getting our furniture ordered! Great customer service!

Nice friendly staff

No pressure, free to look without the typical hovering around. But fast to react and answer questions when you do find something.

Faith was awesome, She helped me purchase a recliner for my son’s birthday We.made the transaction with no problems within a short time. When I buy something else from Ashley I’ll make sure to ask for Faith

Excellent service. Austin made the process very easy!

Jeremy was a great!! Very helpful!

My sales person, Jeremy did an excellent job of listening to my needs, suggesting the best possible combination, without the hard sales pitch! I will definitely use him again as I continue to refurnish my home!

Prompt service with a very reasonable price

Jeremy was outstanding! Very helpful and knowledgeable! This was a very enjoyable experience! Thank you.

After going to several stores I found what I liked and wanted at Ashley Furniture store in Madison. Justin was very helpful and patient helping me pick out my bedroom set! Pam was very helpful at Haverty’s. They were just a little bit out of my budget. No one at Price Point Furniture asked if I needed any help.😋 Jill was very helpful helping me pick out a nice mattress and adjustable base at Macy’s in Green Hills. Never ever assume we’re not buying anything.😉

Great service, all my questions were answered truthfully, not with just trying to sell a higher priced item. Highly recommended.

Great service and very professional sales person.

Worst furniture experience ever. They are completely incompetent. Managers can not even order the correct furniture. I have refused a delivery 3 times now, over the past month do to wrong orders. They also have the worst customer service in the business. Plus they use a 3rd party for deliveries. Would never recommend!!!

Went to Ashley because I was looking for a bed I had seen online at Ashley's website. Demario helped me and said we just sold ours off the showroom floor but he would check availability at warehouse. Told me they had them and I could pick up anytime as I was running out of time today. Delivery was offered but it will be going to a nursing home and I wasn't sure of delivery being possible there. Demario was very helpful and down to earth type of person. Thanks Demario.

Everyone is always extremely helpful and friendly. They went out of their way to make sure we were happy with our purchases.

Good experience. Friendly people and good prices

Matt, our salesman, helped me immensely in my hunt to find the perfect recliner couches. We love Dura Pella fabric. He was very personable and knowledgeable. And he found the absolute right couches with a great price. Bonus!!! I'm so happy I met with Matt today.

Helpful employees. We had many questions and all were answered, knowledgeable staff!

Great experience!

Scott was a outstanding sales person that helped us out.

Justin and Faith were great to work with, very helpful and knowledgeable. We would definitely recommend Ashley for your furniture needs.

Excellent customer service. I was given the best options at the best price for my needs.

Was pleasantly greeted which was good not bombarded at the door. She was very knowledgeable and pleasant to chat with.

Jeremy and Taiylon were very nice and super helpful! I am excited about my purchase 🤗

We had a wonderful shopping experience with Demario! Highly recommend him to see if you’re shopping for furniture!

Aileen was very helpful and got us a great deal

Great service Mario and Jason were amazing help and found exactly what I wanted…. Thank you very much

Everyone was very friendly and knowledgeable. Austin was our sales rep. He was so wonderful. He has the best, happy personality and went above and beyond!!

The gentleman were very attentive and explained everything about the furniture ….I chose 2couches with their help!

I had a great shopping experience and no pressure to buy. They had exactly what I was looking for and it was on sale. Thanks Jason Gross!

Ashley is trash! Three months later I still do not have all my furniture! Filing a report with the BBB.

Everyone was very friendly and very helpful.

Ordered a living room set and bedroom set. Living room was supposed to be delivered on a Wednesday yet there was no contact and delivery never happened. Neither the warehouse nor the store can guarantee when this will be delivered. It’s poor customer service all the way around. Now I have to choose an inconvenient time for me to receive my furniture. The manager tried to assist with getting it here but it is a real disappointment on the part of their warehouse and call center or scheduling department

The most pleasant experience I’ve ever had buying furniture. Will definitely be making all my purchases from there

Very helpful and nice guy ( AUSTIN STEWART) !!, great deals for a great quality products . A+ on every thing!!

Jeremy was awesome!! Highly recommend him very knowledgeable

Great staff, easy to work with

The pricing and quality of the furniture and mattresses were great. Austin is very knowledgeable about sleep quality of mattresses and looks out for his customer. Austin and the Al assistant manager were there for us. Great customer service. Will definitely keep my business.

We had an amazing experience with Faith, and we love our new couch!

I can’t recommend Ashley Furniture in Goodlettsville enough!! They were absolutely awesome! Jeremy was so helpful and explained everything through each step. I had some issues with financing and the rest of the team jumped in to help to make sure I got the couch I wanted, THAT DAY! Seriously, if you’re considering buying some new furniture you have to stop by! They really go above and beyond to make sure you have the best experience possible! Thanks so much, Ashley furniture, for hiring the literal BEST employees!

Purchased on 7/15/23 a leather power sofa, with adj. headrest, lumbar & massage. Our sales representative Aileen De Leon was fabulous! Not pushy, patient, sweet and professional. Our sofa was delivered today 8/1/23; professional 2/guy team bringing up 15 steps into media room. Very professional and no one scratch on a wall or floor. Delivery was to take place between 9:15 am to 12:15 noon ( arrived at 9:30 am ; which meant rest of day was open for us who other activities! We purchased from Ashley Home Store in Rivergate; a much better experience than the competitor! Will shop Ashley again!!! C and J Brown

It's a very good quality furniture store with a long history. Not all the prices are as good as some would expect but they have very good prices on most products. If some cost a little more it's because of the great quality. Staff at this store are friendly and always helpful.

Corporate, Store, Associate, and product quality review: When we ordered our dresser, their “systems” were down. I was reluctant to pay and order our purchase when their computers were down. We went ahead and ordered it, due mostly because of the service from Austin , and a discount from the manager. Their systems were down at least a month- this the review of Corporate. How does a nationwide chain allow the company to continue operations with their systems down for so long? Where is the IT department? Add to ghat I had no receipt in hand. It did take a long time for our order to be ready for delivery. During this long period I attempted to call their Delivery service phone number- that system was not operating either, and you could mot get through to a person and the messaging system did not work either. The Store: they were very apologetic and worked hard to assure us of our order (that it will get in the system soon). The Associate: Austin was awesome. Not only did he work to get us the best price but, given that systems were down, he showed professionalism in following ip with me promptly and periodically. This gave me some assurance that I will receive my purchase. The Product: We live the dresser. It is pretty solidly built and looks amazing. Now, here is a comparison: Two weeks prior to going to Ashley’s. We ordered a sofa from La-Z-Boy. We were told it woild take 6-8 weeks, maybe longer, and no refunds. At 6 weeks I called the sale lady (she never followed up) yo ask the status. She took offense that I would trouble her with a call. She literally said “If I worked 24 hours a day, then Maybe I could call my customers.”

I found them to be very friendly and and also the help that we received and helping us find the right love seat I wanted

Faith was an amazing consultant!! From matching us with the right mattress and then giving us space to look around without “hovering” over us as many in sales do.

One star for ac. Non of the sales associates who were right by us at times even acknowledged us. And few things have the actual price listed on them.

They treated me very well! Helped me where I needed help and was fast in and out . I would recommend ashley to anyone needing furniture because they will take care of you !!!

We had a pleasant experience today purchasing our sofa and loveseat at Ashley at Rivergate thanks to Alleen De Leon who so very professionally helped us with every detail. Give her a raise!!!!

Good service. No pressure. Good prices

Great customer service, Alex Malamud was very helpful as well as the manager on duty!

Great experience!

I felt relaxed as I entered the store It was bright and colorful Spoke to demarkus and Austin they were fabulous.they listened and were suggestive. We enjoyed the whole experience.Thank you for the experience.

The transaction was quick and efficient and I am going to receive my dresser on Thursday!

Alex was amazing. He understood on what we were looking for and gave us advice on the additional warranty that Ashley offers. Great experience overall. I will shop here again!

Wonderful customer service

Our Sales Rep, Austin was awesome and helped us pick out bed & mattress that we had searched for several months but he listened & helped.

Demario Reams was awesome and a real pleasure to work with, he is highly recommended and we will do business with him again. Very pleased with the whole experience

Great customer service. Friendly straight forward and honest. I found quality furniture without breaking the bank. Thanks Mario

Great shopping experience

Alex was great!! He wasn’t a pushy salesman at all but right there for any questions we might have Will definitely return to Ashley for any of my furniture needs!!

Very easy to shop, with no hovering. Found what we were looking for, at a fair price.

They never answer the phone and gave us a time frame that was inaccurate and didn't inform us that it was delayed/discontinued. We had to figure out for ourselves. Do not shop at this franchise.

Worked with Faith very helpful answered all our questions and was patient while we made our decisions.

The sale was great However I went to pick up the frame last week. Do to the holiday I did not look at the parts. Today I noticed I only have 5 legs to my frame when I should have 6. I hope I will be compensated for wasting more gas to get there!

Pretty quick in and out. Had what we wanted.

The representative was very helpful

Excellent advice and service thanks

Good choices and salesperson was very helpful.

Very knowledgeable, friendly, helpful without being pushy. Jason, the asst. manager, listened very well to my needs and helped me find a solution that I had not thought about. The store was very busy but he was very patient, helping me look at several different scenarios until I found one that I felt would work well. He never made me feel rushed. Demario was equally as patient and helpful as I was placing my order. He explained everything very well, was courteous and kind…and thanked me for my business. I’ve been to other places and when I stated that I was looking for a dining room table, they start telling me what they thought was nice without asking me any questions about my needs. Thanks Ashley for providing a pleasant buying experience by hiring and training good people who care about the customer needs.

The sales rep was wonderful. Very personable. Made the experience so pleasant. He is my go to from here on out

I was heading to Mattress Firm, but I decided to stop in Ashley because I really needed a sofa too... eventually. My plan was just to look at the sectionals and then leave and go to Mattress Firm. I had a salesman named Scott Dickens. He was so knowledgeable, number one, but it was is caring, down to earth, and honest personality that sold me. I bought a sectional the ottoman, a bed frame that rasies and lowers and a mattress. Ashley, you owe this whole sale to Scott. I just felt he was a genuine person and he wasn't pushy. You probably have a customer for life as long as you have Scott, or hire genuine, "real," people like him, who are kind and not pushy. You'll see me again. Thanks for a wonderful shopping experience. ~Renee S.

The customer service was fantastic Faith and her store manager went above and beyond to insure we were satisfied!!!! This is the second great experiene we had purchasing at the Madison location!!

Associate was very patient and friendly

Alex and Demario were wonderful. I recommend them for all your furniture needs. They were Awesome! 😎

Great experience. Loved the product line. Jeremy Spalding was awesome and took us straight to what we were looking for. His product knowledge is amazing. Thanks to all the Ashley team.

Had an opportunity to purchase a new couch with Scott. Scott provided us with an awesome experience and is incredibly nice! Be sure to ask for Scott when you head in.

Good selections, good salespeople, no-pressure. Nice work Ashley.

Austin is super patient and helpful! Also has an amazing sense of humor!

My experience with Faith my sales representative was amazing from start to finish.

Extremely helpful patient professional and friendly please Ask for Austin! I will be back!

Staff was very courteous and helpful. Made the experience very comfortable

Great customer service! From the beginning through the delivery.

UPDATE TO THE UPDATE: I will save the WHOLE story because it is exhausting... we did get our refund. Will we buy from there or any item that is made by Ashley ever again -- NOPE! UPDATE: Contacted the "person" below... was NOT helpful and had NO interest in helping our situation. The Madison store has promised a refund.... although we have not received information the request for refund has been processed.... just to note: getting your money back for a product never received takes just as long as not getting the product itself. What do you call it when you pay for a product and you never receive the product or not guarantee you will ever receive the product or your money back? Several years ago I had a horrible experience with getting my furniture from Ashley... and here I am again, experiencing the same thing. We picked out our perfect sofa with Jeremy (who was great)... we PAID for sofa on 2/20. Today is 4/26 and still NO SOFA. Note: throughout the weeks, we did receive text that our order was ready for delivery. One phone call to the "customer service center" is it's ready, delivery scheduled for 4/25, then no delivery. Another phone call to MR. RUDE customer service center says "on back order"... we asked to speak to someone at the Madison location... "you cannot speak to the store, you can only speak to me"... we go to the store, "yes, you are scheduled for delivery on 4/25"... we say, "finally, great!" Note: MR RUDE could not find our order by name, phone number or order number... it was as though we did not exist. So your thought goes immediately to "Ashley has my money and I do not exist!" Yes, we have receipt. On 4/24, MR. RUDE calls, you are not getting delivery your item is on back order and you changed your delivery date to 5/2. Go to store, "oh we are sorry, you were scheduled for 4/25... we will request to refund your delivery fee"... MR. RUDE calls again, you are set for May 2nd, not for April 25th. We are 100% sure that MR. RUDE purposely changed our delivery date in retaliation (Madison location confirmed our delivery date was set for 4/25) for our continued disgust with him. Our confidence that we will get our sofa is completely NIL... asking for a full refund. For those who have had a great experience you are very, very lucky!

Over priced, delivery takes over a week (if you are lucky)

Sales rep was excellent and provided my family with a great deal on multiple rooms of furniture

Our salesperson, Jeremy, was knowledgeable and professional. He was also very helpful and friendly.

Great experience staff really know the furniture well.

Excellent experience. Manager , Faith and Dave all spent lots of time with patience answering all of my questions.

I love this store. I found out they now offer payment plans. The payment option are very affordable. Everything I was looking at was up to $100 a month.

No pressure shopping. Very helpful. Got a great deal.

Great furniture buying experience.

Austin,help me with my budget And found what I wanted. Will shop there again .

Truly the best experience purchasing furniture. Dave was extremely knowledgeable and friendly. He even went into the science of sleep and how Temper Pedic would improve my quality of sleep based on my current issues. He went into great detail on the pros and even potential cons. The best part is I felt he was fully transparent on even the not so fun parts (financing, return policies, etc). I will absolutely be back to purchase more furniture with Dave when I’m ready!

Food always good

My wife and I had a great experience. We were given the space to look around and discuss what we wanted and when we asked questions the sales person was helpful and informative. I will return for all my furniture needs in the future.

The salesperson, Scott Dickens was very professional, friendly and eager to assist. He scheduled a delivery date, gave me his cell number and stated if I had any problems to call him. Update—-Unfortunately, when the delivery dept. called they gave me a different date and stated the date Scott Dickens was not available. I called Scott…no answer and left voice messages and texts several times over 5 days and he never responded. I had problems with Ashley in the past and informed Scott about this when he was making selling me the furniture. He promised me things were better at Ashley and that he put his customers first and I would not have a problem, and if so he would take care of it. He was helpful during the selling process, but afterwards he was no assistance. He NEVER responded to me. So disappointing to buy from this company twice and experience bad customer service twice.

The sales woman was very friendly and inviting. The manager was also very professional and helpful. I will definitely shop here again!!!😁😆

It is hard to give a review. I purchased a $5,000.00 couch, and I have been getting nothing but the run around for almost 3 months. First, they deliver a defective couch. Then they have someone come look at our wobbly and damaged couch, and he says there is nothing they can do about it. Then a service tech comes out and come to find out the parts they delivered over a month ago that have been sitting at our apartment and come to find out they only order one part for our couch and one part belongs to another customer. This is beyond crazy. Never purchase from this store. It’s a waste of your money and time. Horrible service, and I need a new couch or a refund. I’m not paying for defective and damaged merchandise. That is street robbery. I only put 1 star, because google does not allow me to put 0 stars.oh and btw that 206 phone number does not work. Lol

Absolutely the worst experience ever. My order is still not correct and we are on the 4th ticket to try to get it resolved. I will not buy anything else nor recommend Ashley Furniture to anyone. Customer service is awful and when we asked for the manager or higher up number, we was given the wrong number multiple times. We ordered our stuff before thanksgiving. The last item we received (last week) was delivered but noticed it was wrong. We called the driver to let him know and was told “oh well. It’s in your house so keep it.”

Dave and Aileen were awesome! Dave was a master of the product and Aileen was very kind, personable and knowledgeable when writing me up

Marie was a great help! Very informative to get the correct mattress in my budget!

Very good experience and the staff was very helpful.

Everyone was very sweet and helpful

Aileen was awesome, very professional and knowledgeable

Excellent service from highly knowledgeable salesman, Dave Converse. He explained the features, support from Ashley, and purchase options clearly, without pushing us. Great experience!

Extra care with customer service and detailed attention. It is a beautiful store with everything you would need or want for your home.

Bad 👎

Great experience. Knowledgeable employees. Enjoyed working with Aileen and Jeremy with our mattress fitting and we feel confident with our purchase.

It was a lot better than most of the other stores.

Best service I have had in awhile! Dave Converse is the one to see if you got to Ashley Homestore in Madison, TN!! He came in on his day off to help make our new apartment special…and was extremely patient with me during my selection process not to mention helpful and very knowledgeable. Great staff and selection we will be back for more!

Make sure before purchasing that you know your item will work in your space. All sales are final.Something you aren’t aware of until you look at the final page of the 5 pages they have you sign, but don’t have time to read. Wouldn’t even let me exchange the item for something else. Also paid extra for them to deliver and set up the item. Had to fight with the delivery service to set it up. Not to mention the mess the left behind. Do not recommend and will never purchase from them again.

Faith was extremely patient, knowledgeable, and helpful. Looking forward to receiving my new furniture!

I order a whole set of dining room big purchase. They deliver it with the missing parts, I called customer service they send me the wrong parts. I went back to the store they didn’t help either .

Friendly sales staff.

Amazing! I have been a customer for years but the guys at rivergate/Madison son have been so good to me.

The sales people we dealt with were very nice and our furniture was delivered on time. But, that's where it ends. We had it delivered to our new home. We were between homes for about a week. Once we were moved in and began to use our furniture, we discovered that the sofa was significantly damaged. The frame on the sleeper portion was cracked in an out of sight spot and was not discovered until we attempted to extend the bed. Also, the arms were not correctly installed, the USB power was not connected, there is black stain on the sleeper, the shipping straps that hold the sleeper in place were not removed, and two of the feet are missing. We've called Ashley every week for 4 weeks now and were promised that the technicians would contact us within 2-3 days. We have received no return calls, no emails, and no effort by customer service to follow up. This is the third time we have purchased from Ashley and it will be our last. If you have a problem with anything related to Ashley, you, the customer will have to do ALL of the work. There is zero after sale customer service. No one at the store will talk to you. We are still attempting to have our broken furniture repaired or replaced. At this point I advise that you DO NOT GIVE YOUR HARD EARNED MONEY TO ASHLEY in-person or online at ANY STORE ANYWHERE. ABSOLUTELY THE WORST TREATMENT I'VE EVER EXPERIENCED AS A CUSTOMER.

Jeremy was really easy to work with, would recommend

Not a lot of selection what they did have all seems to be beige or white. The salesman's there stalk you nonstop when you're in the store I don't like being followed step-by-step when trying to look.

A great experience! Faith helped us and it was a fabulous experience

Website showed the price lower by almost $3,000. They would only match to $1,900 difference. Then delivery cost in store was $350 more than online website showed delivery cost to be. Nice furniture but pricing discrepancies and unable to explain why are deceiving.

I’m sorry to say this but, I will not be buying furniture again from Ashleys. My furniture was delivered short and damaged. The delivery person said they would tell Ashley the condition of the furniture and that we were missing furniture. When I called Ashley to find out how they would resolved my problem the said that my ticket was closed and completed. It has been two weeks and no one has called me to say how they would resolved my problem. I have probably purchased about 40k in furniture in the past few years. I’m sorry to say but they have lost a good customer. By the way I’m working on getting furniture for two more rooms and a second living room. Can anyone recommend a good furniture store?

Horrible!! We have waited so long for the bedroom suite. Then when it was finally time for delivery you called to tell us the mattress was not in and it would be another 2 weeks out. Then after the delivery team set everything up we see a very big crack down the side of the headboard. No one has called to make things right. I have called and left several messages.. NOTHING. Calling and writing the corporate office..

Great experience! Mom will be happy with her new furniture. Thank you, Hayden!

Super smooth

Makinda was the rep who attended to me. She was very patient and knowledgeable. My experience was awesome.

Worst experience.

Faith provided amazing customer service, and we had a great experience there. We were informed as to what sets their store & merchandise apart from the competition, and were shown all that would be of interest to us. Thoroughly impressed, great company and location. Faith deserves a raise, as she surely would be a vital asset at any company. Great couches (that's what we purchased), even better customer service. Thanks Ashley Furniture!

Great buying experience. Alex was such a helpful sales person, so professional and knowledgeable and made browsing quite pleasurable. The sales process was very easy and the floor manager was also very nice.

DeMario was very congenial and helpful.

Just came in to shop and we had a great experience. The manager Damario was the most pleasant to interact with, he is the one who helped us out with our questions and offered some things for us to look at. We didn’t end up buying but his service was exceptional!

Upon entering the store, I walked up to a group of Ashley employees to ask where I can pay for a part I ordered over the phone. After one employee too a drag from his vape and exhaled (not-so-subtly) behind the wall, he abruptly waved me off and pointed to the other side of the store saying someone else would help me over there. 0/10 recommend.

Very polite and professional

Very helpful and nice! Recommend!!! Will go back

Austin and DeMario, demonstrated great customer service and good Salesmanship.

Great customer service

Staff has no idea what they're doing. Managers not helpful and DO NOT buy here... but if you do... DO NOT buy the protection plan... as you guessed its a complete scam, and they will make it VERY difficult for you to use the "Credit" when it expires.

I called to verify if they had a rug in stock and without asking for the name of the rug I was told to order online because they probably don't have it. Customer service isn't their specialty.

Worst experience in my life. Received damaged loveseat. They have refused to replace and wanted to repair. 3 months later, still no loveseat. Filed with my lawyer and credit card. DO NOT PURCHASE FROM ASHLEY FURNITURE.

Worst customer Service Ever! Months of waiting and ended up having to cancel the order.

I bought a couch here a few months ago, and the service ever since has been terrible. They sold me a warranty, and told me that it covered everything under the sun, and it didn't even cover simple pilling on the cushion covers. When I asked Jason, who sold me the couch, for help, he was no help at all and just directed me to their general customer service line and said he could not help. The couch that I purchased just a few months ago is now completely discontinued, and the warranty is no good. I've been reaching out to Jason for help getting the warranty refunded for weeks and he will not reply to anything. Honestly writing this to get their attention since I'm not sure what else will, and I'm upset that this couch that I spent money on is no longer able to be serviced because it's totally discontinued with no parts left.

The absolute best experience ever & the staff was so nice and amazing.

My sales rep was great- friendly, helpful and knowledgeable.

Sales person was very cordial and helpful

Are y’all still open now website say you close at 8

Demario was fantastic!! He will forever be the person we go to for our furniture needs!! Great personality and customer service! You can tell he leads by example because everyone there is so friendly and efficient. You can’t beat this Ashley location, great prices and service!

This was the best experience I have ever had when shopping for furniture! The helpful service and the selection to chose from were excellent!

(Translated by Google) There is a Hispanic that works there so rude and without knowledge, that the truth did not make me want to buy in that store (Original) Hay una hispana que trabaja ahi tan grosera y sin conocimiento , que la verdad no me dieron ganas de comprar en esa tienda

I can't even begin to tell you how many times and how many different ways this store has screwed me over for the last several months. If I tried writing out my experiences with this store, it would be a full novel. Worst customer service I've ever experienced, and honestly, worse than I could have even imagined. DO NOT BUY ANYTHING FROM HERE!

This should be 0 rating! The store is beyond awful. I was followed the entire time after repeatedly asking the saleman to stop. I asked him if he had to follow me, he responded yes it was the policy. I left the store immediately. Terrible customer service and sales team!

The woman who helped me was super friendly and helpful!

We purchased a couch and after 3 failed attempts to deliver a couch that wasn't damaged we gave up. They couldn't give us a delivery time frame for delivery of the 4th couch so we switched the purchase to a dining table that was "in stock". They now tell us that it is not in stock and can't give us a delivery date and won't return our calls or give us our money back. We have been at this for 9+ months. DON NOT EVER PURCHASE ANYTHING FROM ASHLEY! I have made 20+ calls to the store and corporate and they will not help at all. It's now Jan 2023 and we still don't have our furniture. We couldn't get a couch so we switched to a dining table that was in stock. It was to be delivered in a week. After a month and a half of calling they finally delivered a damaged table that was missing parts. Now thay can't tell us if or when we will get a table and won't give us our money back. THIS IS THE WORST COMPANY THAT I HAVE EVER DELT WITH!!!!!

Working with Cameron was a breeze, but that’s as far as our good experience went. Faith straight up lied to us on delivery date and promised to call and update if it wasn’t going to arrive by 11/5. Never heard from ANYONE. Called customer service on 11/4 and was told 2-3 weeks out for full order. Partial delivery scheduled for 11/9. Delivery canceled 2 mins before their arrival time and the tracker showed them about a mile from our house. Customer service now telling us we have to reschedule delivery for next available date NEXT WEEK. We spent 2 hours today moving furniture around to prep and now no one will answer at the store so we can get some answers! About to cancel entire 15k order unless they do something DRASTIC to fix it. Reporting to BBB as well. DON’T SHOP HERE!!

Came to the store looking for a bedroom set. Got everything I wanted and more. Really great customer service. They broke down everything to make it easy to explain making it hassle free. Plus got a really great deal. Definitely coming back for more furniture and would definitely recommend others.

I bought a dining table and was told it’s in stock and to be delivered on the date I chose. Fast forward a month later, JUST got told it’s on back border for another month at least. It’s impossible to reach anyone here. Terrible customer service.

Took two months to deliver couches that I was told were in the warehouse and ready to be delivered three separate times. It'll come August 13th. Didn't. It'll come September 11th. It didn't. You can schedule for the end of September. I couldn't, it was delayed further. Finally got it today. Good furniture but if you want it anytime soon rent a Home Depot or Menards truck and buy your stuff somewhere you can drive it home that day.

I walked in during the last hour of business and the sales person listened carefully and helped me find exactly what I wanted with respect and genuine, honest customer service. I TOTALLY recommend this business.

Great customer service; friendly, knowledgeable and professional.

Making a purchase at Ashley Furniture Home-store was the biggest mistake I’ve made. I experienced the WORST services ever with the goodlettsville store, customer care call center, the CORPORATE office, and the Escalades call center, speaking with them all I received RUDE UN-ACCEPTABLE POOR CUSTOMER SERVICES. They all didn’t assist my needs and concerns about my order purchase. On 10/6/22 Ashley delivery team delivered damaged cracked and chipped furniture into my home.The delivery team damaged my flooring by kicking tossing and dragging my furniture around my home my floor have dents holes and scratches all due to the delivery team not properly doing their job. I reached out within the time frame about this matter and couldn’t get no assistance. The delivery team work performance is HORRIBLE and they need to be held accountable for their unprofessional and lazy work ethics. I’ve been going through so much with trying to actually get some help about this poor experience purchasing from Ashley. I’ve never experienced anything like what I’m dealing with here at Ashley Home-store. Ashley Home-store don’t appreciate and value the customers. Customers are “ALWAYS RIGHT” if it wasn’t for the paying customers Ashley furniture Home-store wouldn’t be in business “WE” the customers give you all business and that’s why the store associates work daily because of paying customers NO customers no business. Ashley furniture should treat their customers a lot more better. It’s not fair that I spent my hard earned money on furniture and it arrived damaged and there’s no accommodations being made in exchange. My flooring is damaged and nothing also is being done.Ashley furniture Home-store is a RIP-OFF they take your money and deliver you damaged defective furniture.