Ashley Store Madison, TN

Ashley has the jankiest system ever. They have items that are online only that you cannot purchase in store. I tried my first time purchasing through my Ashley / Synchrony card and was able to purchase. A week later, it kept declining. I then tried my debit card and it declined too. Then after a couple tries, it went through. A day later, it emailed and said my order declined. It’s terrible with their customer service because no one can communicate on the phone. It’s chat only. And their sales reps suck because they wait about 5 minutes every response you give them. Also, I got something delivered and the workers they contract with are so lazy! They don’t wanna work. I also asked them to put shoe covers on and I provided them for the movers and they did not! Go to American Signature. They’re a little better. At least you can purchase online or get a little better delivery service.

Great selection of furniture and helpful staff.

Wonderful customer service!

Demario Reams is an AWESOME salesperson!! Love this store & he took great care of us!!

Knowledgeable staff, low pressure, easy to work with. We will be back.

Great people great service and very patient

The BEST! I will definitely be back. ❤️🎯

Ashley opened my eyes to the value of a good bed! It has been life-changing and Amelia is an amazing salesperson very knowledgeable and professional!

Matt was a huge help in finding my new living room setup. Lots to look at in the store and it was all clean and well presented!

Jazmine is the BEST

Matthew was great. He was patient and very helpful.

Jazemin and Jason were absolutely fantastic!! Both were very professional, knowledgeable, and patient. We will highly recommend to all family and friends.

We ordered 2 bookshelves, a desk, printer stand and chair. After 3 delays the printer stand and two bookshelves arrived along with the desk. The desk had the wrong legs and after another week we received new legs only to be told they couldn't get anyone out to complete the job until next month. The chair still hasn't arrived and has been delayed for at least another week. We paid cash for these items a month ago.

Very friendly!

Ask for Mario or Matt!

I was looking for a twin mattress for our spare bedroom. It appears they are not kept at furniture stores very much I stopped at Ashley and asked the first person O saw, he was the Mgr and super nice. They actually had a seally mattress that had been 249, down to 99 ! I will be back to them !!

Good experience. Sales staff helpful but let us look without staying with us.

Very helpful & Faith was great at answering all my questions

Demario was my salesperson and was very nice and helpful

Awesome salesman was one of the best I ever had Thank you

Faith was wonderful

I talked to Scott Dickens at Ashley furniture and got great service and good discount. But dresser, to end tables and a mattress and had great service.

My experience here suck. Period. I got charged 829.55 twice after sale rep seem the charge go through. They stated that I wasn’t charged twice and it was nothing to refund on there end. Had to call cooperate and I still have yet to receive my refund. I will never shop at this store again.

Matt is the best salesman at this furniture, great experience!

I loved everything the associates were excellent thank everyone

Customer service was great!!

Ashley Furniture in Rivergate is the ONLY place to go! I get ALL of my furniture from there (except my special order pieces to match what I already have) the service is awesome, the styles and pieces are exactly what I was looking for and the delivery is fast and easy!!!! I got everything from here including decor, lamps, greenery to match the furniture because it was gorgeous and a great price …plus the sales discounts they have!!! Ask for MATT …he’s the Best and my “Go to” Salesman there …because he knows his stuff and makes it quick and easy to find EXACTLY what I’m shopping for!!! Tell ‘em me and Trixy sent you!!! It’s the only place you’ll need to shop for whatever it is you’re looking for!!!! 👱🏼‍♀️🐶🩷🪑🛋️🛏️🪴🙌🏼🤸🏼‍♂️🎉

Worse customer service ever I will never buy in this company again, specially that I found out today that all purchases are final.

Great experience, great product. Faith assisted us through the entire process and was very helpful.

(Translated by Google) Oh devil, how I love this name, it's so sold. (Original) ¡Ay diablo cómo me encanta está nombre tan ta vendido.

3times we bought multiple rooms of furniture. All 3 times we called to set up delivery and was told all pieces would be delivered. This LAST time 4 days ago was told the same story. Delivery gets here and……guess what ? Incomplete delivery AGAIN ! So we cancelled the remaining order. We will now take our business elsewhere. We will not spend another $ at Ashley’s. The store staff at Rivergate was awesome. Very friendly, knowledgeable and helpful. The store manager was great. Wish they worked somewhere else besides Ashley’s so we could spend more money with them. Terrible customer service at delivery level. Also….. we purchased the furniture months ago waiting on new home to be built.

Decent in store service. Delivery has been an absolute nightmare. First delivery I was left with a sofa scraped so bad the frame was showing. On the second delivery, the exchange , they broke my table that also had to be exchanged so had to wait another two weeks to get another one. Third delivery try, when the delivery team came, I was on the phone with them directing them to my house and they got in a profanity filled angry altercation with a construction worker and I told them to not even come into my house and have someone else delivery Unprofessional to say the least. Since then haven’t been able to get a response from customer service on getting my coffee table. It’s Been over two months that I have had an original damaged one from them. If you buy overpriced furniture here, pick it up yourself. Don’t get delivery.

Scott went over and beyond to explain all of the options and features of the pieces we were interested in. His ability to be personable and focus on customer service immediately made us comfortable. Scott absolutely earned our business!

You guys were very informative not pushy and was direct to the point of what the furniture couldn't could not do thank you

Good customer service along with a positive attitude throughout the experience there

We had a great experience with Ashley on our Labor Day visit. The salesman Matthew was very friendly and helpful. We are very excited for our new living room furniture. We will definitely visit Ashley furniture in the future.

I visited Ashley Home Store in TN(Rivergate) on Saturday August 31,2024.What a rewarding experience! The assistant Manager, Austin and General Manager, Jason, exhibited impeccable customer service skills with great knowledge and professionalism regarding my home furnishing selections. These guys were great! They definitely have my business! D.Moon

Had a great experience. The folks there are knowledgeable about the products they are selling. And aren't pushy about making a sell. All around we had a terrific experience.

Austin was amazing. He treated me and my husband exceptionally well. We need more people like Austin in this world. Ashley furniture should be grateful to have him. We will continue to do business with Ashley furniture because of Austin. We pray there are more employees at Ashley Furniture like Austin.

Great product & delivery. Takes a while to get but worth it for real furniture.

empty not much to see

Matt was very professional and inviting. I was given a great deal. I high recommend Ashley Homestore in Rivergate

Jesse was great and made the process of buying our couch and chairs smooth with no pressure!

Faith was wonderful to work with! She was very knowledgeable of the product, delivery process, and warranty details. We should have gone to Ashley furniture sooner! Thank you for being so kind and helpful.

Faith was exceptional at explaining the different options as well as pros and cons of each. Very nice and professional.

We have been looking for 3 days for a Dining Room Table & Chairs. We did major chains, independent locations, refurbished, used and on-line. This was the first place that had a decent selection and of styles we wanted. Jeremy was no pressure and available when needed. We purchased a floor model and they worked with us on price and delivery to our satisfaction. Great experience from start to finish.

I never felt pressured into making my decision. Our Salesperson Matthew was great.

Austin was amazing help! He explained all pricing options very well and made everything very easy! Highly recommend seeing him if you are needing help!

Demario was amazing! He helped us pick out the perfect bedroom set and mattress! We will be coming back to have him help us decorate the rest of the house!

Great experience! No high pressure sales just great service

You OVERPRICE everything and I can get the exact same product thousands of dollars cheaper.

If you are ever in the Rivergate location, Make sure you ask for Mario! He provided excellent customer service, greeting me immediately as I walked in the door. He was knowledgable, patient, and kind. The general manager was also extremely helpful. Can’t wait to sit in our new massage/ heated seat recliner!

Fantastic service by Austin, he took his time and was able to accommodate our needs efficiently!

Came into the store and was promptly greeted by Austin Stewart. He was very friendly and knowledgeable. He made buying a living room sofa set a breeze.

Super friendly staff! Very knowledgeable and no pressure! Faith was a big help and we really appreciated her patience and assistance. We ended up buying a sofa, love seat, ottoman, and mattress all for good prices. We can’t wait for it to be delivered!

Demario was incredible!!!!!! He made everything easy. He listened so well to us and kept asking questions to ensure we were choosing the right bed.

Quick purchase of a bedroom set for... HAD TO CHANGE MY REVIEW. SIX WEEKS AFTER PURCHASE THE DELIVERY DATE HAS CHANGED 4 TIMES. The salesman said it would take a week or two. Delivery was scheduled a month out. Then I got a text pushing it out two more weeks. We called the company and they said that the new day was wrong, it would take two more weeks, or 2 months total. I told him forget it, cancel our order. Who needs bedroom furniture anyway. I love living out of cardboard boxes. Costco has bedroom furniture. Don't shop here.

Matthew Hauth was a great help in getting the tables ordered for me will come back and deal with him for further purchases Thanks Matthew

Great experience, Austin was awesome! Will definitely recommend friends to him or Jeremy! Great team!

Staff was very helpful and gave us the space to explore the showroom. They also shared the specials, which was key to our purchase. We bought a sectional couch and chaise.

I went in store friend purchased me bedroom due to me having surgery to recover set delivered to two different address big mistake on store will not request anyone to make purchase I am a very unsatisfied customer the store did not try to correct the mistake they made I think the situation is very unethical on there part I had major surgery and was promise a professional service of delivery

Everyone at Ashley was fantastic. I couldn’t have asked for better customer service or understanding of my situation. Thankfully, they took care of me and I got what I needed! Recommend them 100%

Jeremy was totally awesome Our buying experience was amazing. Top quality customer service. We need more Jeremy's.

If I could give then a ZERO I would. The worst customer service I have ever experienced. I made a purchase in the Madison location setting a delivery date for June 18th. Before exiting the store, I even requested that the salesmen (assistance mgr.) confirm my order. I get the notification for my order on the 18th and I am stop #13 with arrival expected at 3:15p. Drivers arrive at 5:30p, start unloading and the problems begin. I have no idea whose order this is but it is not mine. This bedroom suite is not the correct style nor color. I refuse the delivery and the saga deepens: 1) I call the store - automated line keeps circling and never reaches a person 2) The drivers call it in and label faulty delivery. The series of questions then begin like I forgot what I ordered (thankfully I took a picture before leaving the store on the original date of the order) 3) I have to drive to the store to check my own order show them what I ordered, confirm my own order was placed correctly, but the wrong items were delivered. I am told by the original sales person someone will call me to tell me next steps. 4) On the 19th I get a text msg indicating that the system needs to update in 24 hrs to begin to reschedule.(upgrade your system for a minimum 15 min alerts - its 2024 ) I ask if the clock started yesterday because the problem occurred 16 hours ago. I get a response that I'm schedule now for the 25th. Well, when in the hell did I inform you I was available on the 25th. How do you schedule to be at a customer house without asking them for availability is beyond me. I informed I travel for work and rearranged my calendar to be in town for the 18th and at home this week. The response was basically "oh well" our system routes...blah blah blah. So, basically this store/warehouse problem is now my problem to solve. Forcing me to have to either not go on my work trip or ask someone else to take off work to fix Ashley's problem. ASHLEY let me help you do your job because apparently you do not have the ability to raise to the expectation of me as a customer: 1) You are choosing to not deliver my furniture this week because it will inconvenience your delivery schedule. This is not a customer issue this is an Ashley issue. You have the ability to complete a "milk run" which is a delivery smaller in nature and although not cost effective can and should be instituted in instances for which you are at fault and the customer is unavailable to reschedule. 2) You should also be discounting the purchase or refunding the delivery fees as a courtesy for my inconvenience. 3) You should implement a quality control feature to your dispatch process prior to deliveries leaving the warehouse to prevent such occurrences. I ordered a gray/black furniture set and was delivered a brown set - simple quality check could have prevented this. 4) Stop worrying about whose fault it is with the customer. That is an internal issue and not something that should involve your customer. Your responsibility to your customer is to make it right not involve them in your investigation to see if the customer is at fault or if you are. Lastly, FIX IT! The consumer and supplier bond is rapidly degrading to the point the only sources for good service are online. Without customer service - in person customer service - you will continue to see the degradation of your retail value.

Jeremy and the whole team were awesome. It was a stress-free buying experience from start to finish. I can't wait to get my new furniture!

Patient salesman allowed us to try out multiple options over two separate visits before we made a purchase. He really knew the products well, too. I will return!

Jeremy was awesome. In store experience was great. Online experience was terrible.

The people here are great. I am a leave me alone and let me look then I will come find you if needed type. They are a no pressure store. What really grabbed my attention was watching another employee who wasn't working the desk come get the customer to help them that was waiting in line also. That's great customer service. Yeah their prices are up there on some items but I just came from lazy boy who was outrageous with their prices.

Very nice and helpful 👍

Would not recommend Ashley’s AT ALL. I ordered my couch on 5/29 and has been giving me problems EVER SINCE. NO ONE HAS HELPED ME and I’ve been rescheduled 4 times for a delivery. I’ve taken off work 3 times and still no couch. I’ve expressed my complaints and no one seems to care. I asked to get a percentage off my couch and no one seems to know anything. I’ve talked with 6 people with the only one being a little knowledgeable was Austin. I do Not recommend getting furniture from here anymore. I was a long time customer but now I’d rather buy somewhere else. Please go somewhere that care about their customers. Will not be returning.

Loved Matt! I believe he handled everything perfectly! Cant wait to see the floor model in my son’s new home! It will be beautiful! Post pics later! 3 rating is because order not completed yet.

Austin was Very helpful!

I paid $230 for a warranty. I was told if I did not use the warranty I would get my $230 back when I purchased another item. Thus, I found an item on line and went to the store to order. I was told by the salesman that I could not use the $230 for items on line. I found an item in store. I was told by the salesman that I could not use the $230 because the item was on sale. I found anther item in store not on sale. I was told that it did not cost enough for me to get the $230 back. DO NOT BUY THEIR WARRANTY!

Went to several furniture stores and did not feel pressured at this location. We left purchasing an awesome couch. Thanks Eric!

We had an AMAZING experience in the store. However, when it came to delivery of our new furniture, everything was awful! The delivery driver said he couldn't come up our driveway and that I had to come down with a truck to help him. I don't have a truck, so I called my husband to come help. He drove home from work and when he pulled in, the delivery driver pulled out and said "ehh not my problem! It's your problem! Call the warehouse!" We called the driver, he laughed and said the same thing again. Then, we called the Ashley customer service number and were told there was nothing they could do. 0/10 will never buy from them again, just because of the delivery experience.

Easy ordering in store...1 item...but didn't get delivery address correct!!! Shouldn't be that complicated!

Friendly staff and convenient checkout.

Thanks Matt for being so helpful with my new couch purchase :) Faith was also nice to come over and introduce herself. Great service 🙏

Scott was excellent salesman, very nice man

Not pushy. Informative. Polite.

Had a good shopping experience at Ashley’s. Beautiful furniture and prices.

Why don’t your sales people have their own iPads?

The team there was very friendly and nice and also quick. I enjoyed working with them and buying an amazing couch from them. Really recommend working with Matthew super cool and nice guy

Faith was amazing!! She went above and beyond to help us!! We can’t wait to get our new furniture!!

I needed a mattress cover. Mario, who assisted me, was very helpful and knowledgeable about the product which I ended purchasing. I also happened to be in the market for sofa and bar stools. I found what I wanted and Mario came through for me. He provided excellent customer service. Much appreciated!

Jeremy was a great salesman to deal with. He introduced himself and then did not follow us around and waited until we were ready to ask questions.

My Ashley experience was excellent! Friendly sales staff, great prices and product. I LOVE my couch. I also really loved the tracking site and the great communication the day of delivery.

Eric and Jason were the best that I have ever dealt with in any furniture sale ever. From beginning to end it was a friendly, professional and cooperative experience. I can't wait to come back!

Looked all day and finally found our bed here. Thank you Matthew!!!!!

I have never been so impressed with Austin he was the best sales representative I’ve over dealt with. We are 3 rd time Ashley repeated customer’s but our first time at this location. Austin was knowledgeable, super friendly and made us extremely satisfied with our purchase. Jason who assisted Austin was super friendly!! Thank you for such an amazing experience!!! Love the exceptional customer service!!

All perfect

I love Ashley furniture, excellent quality, I’m hooked. I would furnish my entire home if I could afford it. My dining room set is gorgeous. I encourage everyone to shop at Ashely furniture you won’t be disappointed. Thank you for your kindness and retail help. Austin was awesome to work with. He’s very dedicated and honest. If I had my own business I would hire him. Sincerely Elizabeth Deverse of Madison

My husband and I just purchased a home in Gallatin, TN. We stopped by this Ashley location and met Scott Dickens. We had a situation that required the furniture we purchased get delivered within 48 hours. Due to our schedule Scott was able to work with an independent delivery company to get all the items delivered the same day. We ordered the products around 3pm. We had them delivered by 6pm at our home. Scott went above and beyond to help our situation. We will definitely order from him again and highly recommend working with Scott. Plus, he is a huge animal lover!

Austin was great! He was very patient and kind while I had to spend a bunch of time on the phone with my bank since I don't normally spend that much money.

(Translated by Google) Very good service and very good offers (Original) Muy buen servicio y muy buenas ofertas

The management team here have a heart of gold! I truly don’t know how to say thank you enough! They go above and beyond for members of the community in times of need! Highly recommend them! Austin - Matt - Mario The whole team! THANK YOU!!!

Very slow process. System wasn’t user friendly for staff. Took 2 hours to purchase 3 things.

Excellent service I was very satisfied

Incredible staff and service!!!!

From the sales asdociate, to the supervisor, everyone was fantastic!! Got my furniture on Discount and had the best experience.

Austin is super helpful & personable. He took time to let me know sale possibilities. After looking for glider chairs some time, I got them affordably at this store & excitedly await delivery. I would gratefully shop here again.

My salesman was great! He listened to my needs and made it happen, I will recommend Demario/Ashley Furniture to anyone who is looking to buy.

Don't bother looking for bedroom furniture here. The sales people we dealt with were great, the problem lies with sales training and stock. Our sales person said our bedroom set would be delivered by Friday, however Wednesday morning I received a phone call that our delivery date was on Thursday the following week. Needless to say, I called Ashley Furniture customer care which was in another country and cancelled my order. It seems like a large chain like Ashley Furniture could have the items they sell in stock in nearby warehouses, but that is not the case. It seems like everything they sell is still on a slow boat from China! 0 Stars for Ashley Furniture purchasing and inventory control!

Jeremy at Ashley in Madison, TN did a great job demonstrating all of the various type beds in the Tempur-Pedic brand that we were looking for. He was very knowledgeable and not pushy. He was also very helpful in the transaction that was tricky as we live in another state. We have used this store for another family member who lives in TN and will gladly recommend it! Will buy from again!

The staff there is helpful and friendly

Always friendly. And very helpful. And great prices

Movers were friendly and got it done quick

I received exceptional service from Matthew and Jason! They made picking out a mattress that fit perfectly for my lifestyle so easy and effortlessly. Thank you so much for all you do!

Great nice friendly clean I enjoyed the experience

We had a delivery scheduled for 03/21/2024. We called the day before just to confirm delivery, we were then told it would be 2 more weeks because on the 15th they had to reorder our furniture, that it might have been damage but could not give us a good reason why it was delayed. Will never buy from them again!!!

I had a beginning of spring shopping day! My sales rep was very friendly, courteous, and outgoing. I purchased a Bladen hide a bed sofa and loveseat, and a recliner to match. They were comfortable and sturdy pieces of furniture and I think I will be very happy with them. I really liked the atmosphere in the store, and my sales rep.

Good experience. Would definitely do to Ashley again.

I enjoyed looking at all the New Styles.Ibcsme in just looking for a mattress set and I did purchase one.The Salesman worked with me and was kind.I was very pleased when I left Ashley Store and I will come back again and tell Others.

Dreadful experience with Ashley Store in Ashley Customer Service! They chased me like hawks in store, I placed an order on February 19th, they charged me in full immediately with no delivery date in sight. One month later, I reached out to check on the item, nobody answers the call or returns back the voice mails. I eventually talked to someone in Customer Service who told me my order was cancelled because the item was discontinued. And nobody called me to refund me or let me know!!! I went to the store, a representative told me she couldn't cancel my order and refund me and wished me a nice day. I had called numerous times to get someone in Customer Service, and when I finally did, a request for a cancelation and refund was placed. But nothing is guaranteed. As of now, Ashley is holding $1,304 of my money, and I have no product. Useless to say, I spent half day calling all Ashley stores and outlets, they want me to go from Nashville to Chattanooga to pick it up myself from a store where they have it. I will NEVER buy from Ashley Furniture again, neither will I recommend it. For what their products costs, you would expect some degree of professionalism and care. Zero of each, not to speak about fairness.

Demario and Austin were wonderful to work with! It took about 15 minutes to get what I wanted and they were very friendly. Definitely will be back!

Love walking into Ashley Store.No pressure from salesman. Was able to freely roam at my leisure without pressure. Salesman was available for questions. Easy checkout.

DeMario was great!

Nice friendly gentlemen and they gave me a deal on some beautiful furniture great 👍🏽 job

Very good

Nice atmosphere with great people who don’t stalk you. Vast choices

We had a great experience buying a new living room set and our sales rep Jeremy Spaulding did a great job on getting us the best deal on a quality furniture set.

Super easy process! No notes.

Great customer service. Knowledgeable associates

Buyers be aware!!!!! This store does not back their products. We bought a couch and loveseat that requires a power cord to recline. When delivery showed up they didn't have the power cord. Called the store to make them aware I was told once you purchase the merchandise it's out of their hands call the warehouse. We paid a lot for this suite and only the loveseat reclines. Called the warehouse 1st time they shipped us the mechanics not a cord. Called the 2nd time Feb 5th still haven't received it. Called back yesterday and was told they are on backorder. What a joke. I am almost at a point of "Come get your junk and refund me " Done!!! Just want future customers to know the PROCESS!!

Jeremy was a great salesman. I got exactly what I wanted and at the price I wanted. Highly recommend!

I had a really good experience in the store and the guy that helped me was really nice! Thank You DeMario for making it very easy

I would recommend for anyone shopping for furniture to go to Ashley furniture store where you are treated with respect no one rushes you and everyone is very kind

Did a good job helping us thanks

Everything was great . Mathew Hauth helped so much. Great customer service and care. Thank you

This was the easiest purchase I’ve made in a long time.

Jeremy and the manager were fantastic!! Definitely will be back.

Haven’t received my furniture yet but had a great experience in store in Rivergate. Austin, who worked with us was super helpful and fun and all the other associates were very nice as well. We had fun and got exactly what we were looking for!

We recently bought a bed from Ashley and Dimario at the store worked out a great offer for us. Excellent customer service offered and good discounts!

Matt was very helpful and made finding a great couch easy!

Way too expensive did not have what I wanted either

Austin and his manager went above & beyond to help my daughter with her sofa selection. She just moved to TN and needed a couch fast and they came through for her. This Mama appreciates you all. Thank you.

This was my first visit to the Ashley store. We checked out two other area furniture stores before going to Ashley, and they had both of the other stores, both in quality and price! The staff there was extremely helpful and kind. They took their time with us and made sure that we were thrilled with our purchase. I highly recommend this place!

Great folks to do business with… They treated me so good I recommend them to everybody

Had a couch and dresser I found online and almost bought. I’m glad I waited to go into Ashley at Rivergate. Excellent experience.

I am a repeat customer and have always been treated with respect.

Salesman was very knowledgeable and helpful.

Jeremey was awesome! He went above and beyond with customer service!

We got an amazing deal on a sectional and oversized ottoman! Staff was very friendly and helpful. ❤️ We will definitely recommend them to friends and family!

Had a great experience at this location. No high pressure sales. We were able to browse the store and an associate was available to help us when we were ready. Great pricing on the item we purchased. We would visit and purchase here again.

They had what I wanted and was able to deliver it to me out of state. The AM was very helpful.

Delivery was fast. The delivery guy was great

Great first experience. Matt helped us, was not pushy at all. Helped us make a purchase and was super laid back throughout. Definitely reccomend to use him directly.

Very nice salesmen, they worked with us until we were happy with our choices. Would definitely recommend this store.

We had a wonderful experience, the staff are amazing and so helpful. Buying our couch was transparent and easy, and their financing is very affordable! We will be coming back again some day, I’m sure!

After deciding on the furniture my spouse and I had considered purchasing online, we went to the Ashley Store in Rivergate to see our selection personally. The personnel there was great, from showing the type of furniture we would purchase, to the front office getting the paperwork ready, discussing the financial options, and getting the delivery/set up for us, as well. I would personally recommend anyone who needs furniture to consider going to Ashley Furniture Rivergate area!

(Translated by Google) The person who assisted us was very courteous all the time and made sure that I understood the contract of what I wanted from the beginning with the prices of each item, I had no doubt at any time, very good seller... (Original) La persona que nos atendió fue muy cortes todo el tiempo y se aseguró que entendiera el contrato de lo que quería desde un principio con los precios de cada artículo, no tuve ninguna duda en ningún momento, muy buen vendedor...

Jeremy was very helpful in selecting our furniture gave !

Great customer service. Attentive staff.

Mario was absolutely outstanding.

The staff at Ashley was so helpful and kind. We ended up buying a couch we loved and a great bed because the experience was just unlike anywhere else we shopped. We will definitely be returning customers!

Staff very knowledgeable of store product and listens to customers questions not just pushing to sell. Friendly and courteous.

Great service. Great staff!

Excellent servicee and price!

New to the area and needed furniture. Austin greeted me at door and walked my wife and I through several options. Picked something out. Delivery and product all excellent.I’ll be back. Recommended. Ask for Austin.

Kitchen table delivery. Missing pieces they could not put it together. Left it here, I’m supposed to get a call 24-48hrs regarding missing pieces. Not happy at all. UPDATE: the absolute worst customer service I’ve dealt with. Zero follow up. Someone will text me “how can I help” I explain situation. Ghosted. Get an email, I respond back. Get nothing in return. Called customer service 2 days after they left the table. She said no service ticket was ever opened. Still waiting, it’s been 6 days. Listen to the other reviews. If you’re lucky and get your items with no issue good for you. If there’s a problem, good luck.

Everything went smooth.yes I would do it all over again.

I had a wonderful shopping experience at Ashley! All of the representatives who assisted me answered all of my questions and treated me with such kindness. I can’t wait for my beautiful couch to arrive!

We went in there looking for a couch and came out with a bunch of different types of furniture for our house Austin and Demario are our favorite’s now when it comes to furniture. We for sure will be back to spend the rest of our money on stuff we don’t need!

Experience was exceptional.

I needed a new recliner. Taylin was very helpful, knowledgeable, polite, and friendly. I'm very excited about my new chair and was extremely satisfied with the service Taylin provided.

SOME HOW THEY DELIVERED THE WRONG SOFA WITH RECLINERS. SOMEBODY CANCELED OUR OTHER ORDER FOR TABELS 3PCS .WHAT DO YOU THINK!

Taylin and DeMarcus were absolutely exceptional. I am in customer service and not usually impressed but this team was so patient, so kind ,helpful and went above and beyond to make me happy.

My husband & I went to Ashley's in Gallitan TN. We were greeted by Austin Stewart upon entering the store. We would like to express our gratitude for the amazing job Austin did in finding us the perfect sofa. Austin's service was outstanding & exceeded our expectations in every way. We would highly recommend Austin to anyone who is in need of anything at Ashley's. Thank you Austin.

We had the best salesman and they helped so much working with us and gave us a great deal

Staff is super friendly and helpful!

They were so friendly, just awesome. They helped me find what I was looking for. I will definitely go back anytime I need furniture.

Great customer service, very friendly staff.

They were so friendly and fun. Very thorough, cleaned up all the mess.

100% hands down the worst experience ive had ordering anything. I ordered a bed almost three months ago and despite given a two week estimate at time of purchase, never received my order. I called no less than 14 times over that time period and got a run around and guarantee of delivery "two weeks" away each time. They even scheduled a delivery with me at one point, so I stayed home and used a vacation day only to find out after calling (again) the next day, that they cancelled my delivery due to a stock issue. They tried to offer me a gift card TODAY when I cancelled which was honestly just insulting after the amount of unhelpfulness and non-answers I received each call previously. I can guarantee I wont let anyone I know buy from this company in the future - and I would save the headache if I were a prospective customer.

Very pleased with the service we received. Was greeted by Austin and he is such a fine young man. Answered any questions we had. We were looking for a dining room table and chairs he showed us exactly what we were looking for and thankfully we made the purchase and are very happy with it Will definitely be back to look at furniture. Thanks again Austin

I’ve had this same team deliver other furniture and fully appreciate their great help in working with me. My bed needed to go on the second floor up 16 steps. They got the box up there, set up and then cleaned everything up.

Austin was great! Made us feel comfortable and helped us get the bedroom and living room furniture we loved! Great customer service.

This Ashley furniture store is one of the best stores I’ve ever been in. The manager is knowledgeable about anything in the store. What I liked is when you walk into this store they come say hi and say if you need help let them know and then they leave you alone to walk around. The sales clerk’s Justin Jason and Austin are great and a big help to me. I’m very happy with my Ashley furniture now and in the past.

Exception customer service!! Knowledgeable about products. I would definitely recommend

I canceled my order 3 weeks due to false delivery date. Spoke with Mario he stated it was canceled and that he personally canceled my order but never did.

Horrible horrible horrible time dealing with the shipping. We ordered table and bed. We have had issues with them not bringing the full set with them. Reschedule after reschedule. “Trucks breaking down” etc. I did not receive my bed until 930 at night.

Our salesman, Scott, was absolutely awesome 😎. All of the staff were helpful in making our purchase an easy choice.

Misleading details on pick up date..They told one fib after another..Was told I could pick items up the following week,not!!! It's tow months later and still haven't got my furniture! Don't trust them they lie to you in your face!!

If I could give 0 stars I would. The sales associates and the managers at this store are dishonest and will straight up lie to your face. My wife and I bought a tempurpedic bed from this store and the sales associate and the store manager went on and on about how there would be no issues with returning the bed within 90 days if it didn't do well on my back. They even had a flyer that they handed me that said the same thing. To make things worse, the salesman that showed us the bed claimed to be a veteran and was very unprofessional. He couldn't even speak for a full sentence without swearing. The manager that was there was respectful, but he should teach his sales people to be more professional. They told me to make sure that I gave it a fair shot, so I did. After 60 days or so, I could tell it wasn't helping my back. I went to my doctor and they suggested that I try out a different bed. When I went back to the store to start the return, they told me I couldn't return the bed and that they don't accept any returns of beds at their store. This is not what was assured to me and my wife. After a few attempts at talking to the store manager and the company, the store offered to exchange the bed for a bed of equal or less value, but they would still charge us the same as the original bed's cost. But there were no other beds in the store that my doctor recommended nor were there any beds that were around the same price point. I didn't think it was right to charge someone $10k dollars for a bed that was half the price either. So now we are stuck with a bed that is not what I needed or wanted after sleeping on it. After all this, we contacted the Better Business Bureau. They were no help. We then contacted the Attorney General's Office of Consumer Affairs and they said they would look into it, but they never got us any results. If you can go to any other store go. Don't give these people your business.

Absolutely nothing else, but great service! We had the greatest service from Austin; he took his time to show us (and demonstrated) the sleeper sofa. I believe the delivery charges were a little high, but the store was able to price match the online price so it came about the same price at the end. I am glad we visited the store.

I can't begin to tell you how disappointed we are with their customer care. We bought a bed dresser and desk. The desk drawer was broken when delivered. They said they would order parts and ship them to me. I then should call to set up a service call. 3 months later I got the parts. Now they say first available service appt. Is December 2nd. Pretty sure we will never shop there again. Buyer beware!!!

No hassle shopping,and great customer service

Austin was very helpful and easy to work with!!! Thank you!

Mario was awesome. My experience was painless. I already had idea what I wanted and ge helped to find it.

Excellent service and selection! This was the first store we stopped at to find a new dining room table. We found exactly what we wanted a d it was on stock. Delivery was scheduled for just a few days later.

Went in and was greeted by friendly staff. I was helped and was out the door in less than 30 minute's with a new bedroom suit

The two on this particular were great at their job thank you

These folks treated me like family and bent over backwards to help me furnish my new home. I would 100% suggest going to see Jeremy S. for anything you need

I have been a long time customer and have always had awesome customer service. Thanks a bunch!!

Justin was great. Very professional.

The assistant Manager was so welcoming and knowledgeable. I hate I forgot his name he was truly a blessing!

Most unprofessional people I have ever dealt with! Faith and Mario never return phone calls and only care about the sale! I would never purchase furniture for them again!

Sales was very nice and worked with me to get the very best price we both were happy with. We will refer our family and friends to Ashley Furniture. Thank you and looking forward to our pick up for our recliner goes as smoothly. Have a wonderful rest of the day. Sincerely, Ella Marsh

They have best quality products and best service and easy financing

Shopped for new LR furniture. It was pleasant enough, just felt a little pressured into buying other things I wasn’t there for, but a firm “ no thank you” ended that.

Until the day we die, Jeremy is the only person we will buy furniture from. He never pressured us or tried to make a sale. He made the whole process buying our couch so fun. Ashley Furniture, we love you.

Jeremy helped tremendously on getting our furniture ordered! Great customer service!

Nice friendly staff

No pressure, free to look without the typical hovering around. But fast to react and answer questions when you do find something.

Faith was awesome, She helped me purchase a recliner for my son’s birthday We.made the transaction with no problems within a short time. When I buy something else from Ashley I’ll make sure to ask for Faith

Excellent service. Austin made the process very easy!

Jeremy was a great!! Very helpful!

My sales person, Jeremy did an excellent job of listening to my needs, suggesting the best possible combination, without the hard sales pitch! I will definitely use him again as I continue to refurnish my home!

Prompt service with a very reasonable price

Jeremy was outstanding! Very helpful and knowledgeable! This was a very enjoyable experience! Thank you.

After going to several stores I found what I liked and wanted at Ashley Furniture store in Madison. Justin was very helpful and patient helping me pick out my bedroom set! Pam was very helpful at Haverty’s. They were just a little bit out of my budget. No one at Price Point Furniture asked if I needed any help.😋 Jill was very helpful helping me pick out a nice mattress and adjustable base at Macy’s in Green Hills. Never ever assume we’re not buying anything.😉

Great service, all my questions were answered truthfully, not with just trying to sell a higher priced item. Highly recommended.

Great service and very professional sales person.

Worst furniture experience ever. They are completely incompetent. Managers can not even order the correct furniture. I have refused a delivery 3 times now, over the past month do to wrong orders. They also have the worst customer service in the business. Plus they use a 3rd party for deliveries. Would never recommend!!!

Went to Ashley because I was looking for a bed I had seen online at Ashley's website. Demario helped me and said we just sold ours off the showroom floor but he would check availability at warehouse. Told me they had them and I could pick up anytime as I was running out of time today. Delivery was offered but it will be going to a nursing home and I wasn't sure of delivery being possible there. Demario was very helpful and down to earth type of person. Thanks Demario.

Everyone is always extremely helpful and friendly. They went out of their way to make sure we were happy with our purchases.

Good experience. Friendly people and good prices

Matt, our salesman, helped me immensely in my hunt to find the perfect recliner couches. We love Dura Pella fabric. He was very personable and knowledgeable. And he found the absolute right couches with a great price. Bonus!!! I'm so happy I met with Matt today.

Helpful employees. We had many questions and all were answered, knowledgeable staff!

Great experience!

Scott was a outstanding sales person that helped us out.

Justin and Faith were great to work with, very helpful and knowledgeable. We would definitely recommend Ashley for your furniture needs.

Excellent customer service. I was given the best options at the best price for my needs.

Was pleasantly greeted which was good not bombarded at the door. She was very knowledgeable and pleasant to chat with.

Horrible customer service. Horrible communication. Furniture is eh, OK. Will never order again. Unable to contact the store. I was told everything would be here on 8/8. That’s the whole reason I went here. I did receive MOST of my order, then I was told the rest of it would be here on 8/22. Didn’t get any kind of update. Called customer service who states it would now be here on 8/29.

Jeremy and Taiylon were very nice and super helpful! I am excited about my purchase 🤗

We had a wonderful shopping experience with Demario! Highly recommend him to see if you’re shopping for furniture!

Aileen was very helpful and got us a great deal

Great service Mario and Jason were amazing help and found exactly what I wanted…. Thank you very much

Everyone was very friendly and knowledgeable. Austin was our sales rep. He was so wonderful. He has the best, happy personality and went above and beyond!!

The gentleman were very attentive and explained everything about the furniture ….I chose 2couches with their help!

I had a great shopping experience and no pressure to buy. They had exactly what I was looking for and it was on sale. Thanks Jason Gross!

Ashley is trash! Three months later I still do not have all my furniture! Filing a report with the BBB.

Everyone was very friendly and very helpful.

Ordered a living room set and bedroom set. Living room was supposed to be delivered on a Wednesday yet there was no contact and delivery never happened. Neither the warehouse nor the store can guarantee when this will be delivered. It’s poor customer service all the way around. Now I have to choose an inconvenient time for me to receive my furniture. The manager tried to assist with getting it here but it is a real disappointment on the part of their warehouse and call center or scheduling department

The most pleasant experience I’ve ever had buying furniture. Will definitely be making all my purchases from there

Very helpful and nice guy ( AUSTIN STEWART) !!, great deals for a great quality products . A+ on every thing!!

Jeremy was awesome!! Highly recommend him very knowledgeable

Great staff, easy to work with

The pricing and quality of the furniture and mattresses were great. Austin is very knowledgeable about sleep quality of mattresses and looks out for his customer. Austin and the Al assistant manager were there for us. Great customer service. Will definitely keep my business.

We had an amazing experience with Faith, and we love our new couch!

I can’t recommend Ashley Furniture in Goodlettsville enough!! They were absolutely awesome! Jeremy was so helpful and explained everything through each step. I had some issues with financing and the rest of the team jumped in to help to make sure I got the couch I wanted, THAT DAY! Seriously, if you’re considering buying some new furniture you have to stop by! They really go above and beyond to make sure you have the best experience possible! Thanks so much, Ashley furniture, for hiring the literal BEST employees!

Purchased on 7/15/23 a leather power sofa, with adj. headrest, lumbar & massage. Our sales representative Aileen De Leon was fabulous! Not pushy, patient, sweet and professional. Our sofa was delivered today 8/1/23; professional 2/guy team bringing up 15 steps into media room. Very professional and no one scratch on a wall or floor. Delivery was to take place between 9:15 am to 12:15 noon ( arrived at 9:30 am ; which meant rest of day was open for us who other activities! We purchased from Ashley Home Store in Rivergate; a much better experience than the competitor! Will shop Ashley again!!! C and J Brown

It's a very good quality furniture store with a long history. Not all the prices are as good as some would expect but they have very good prices on most products. If some cost a little more it's because of the great quality. Staff at this store are friendly and always helpful.

Corporate, Store, Associate, and product quality review: When we ordered our dresser, their “systems” were down. I was reluctant to pay and order our purchase when their computers were down. We went ahead and ordered it, due mostly because of the service from Austin , and a discount from the manager. Their systems were down at least a month- this the review of Corporate. How does a nationwide chain allow the company to continue operations with their systems down for so long? Where is the IT department? Add to ghat I had no receipt in hand. It did take a long time for our order to be ready for delivery. During this long period I attempted to call their Delivery service phone number- that system was not operating either, and you could mot get through to a person and the messaging system did not work either. The Store: they were very apologetic and worked hard to assure us of our order (that it will get in the system soon). The Associate: Austin was awesome. Not only did he work to get us the best price but, given that systems were down, he showed professionalism in following ip with me promptly and periodically. This gave me some assurance that I will receive my purchase. The Product: We live the dresser. It is pretty solidly built and looks amazing. Now, here is a comparison: Two weeks prior to going to Ashley’s. We ordered a sofa from La-Z-Boy. We were told it woild take 6-8 weeks, maybe longer, and no refunds. At 6 weeks I called the sale lady (she never followed up) yo ask the status. She took offense that I would trouble her with a call. She literally said “If I worked 24 hours a day, then Maybe I could call my customers.”

I found them to be very friendly and and also the help that we received and helping us find the right love seat I wanted

Faith was an amazing consultant!! From matching us with the right mattress and then giving us space to look around without “hovering” over us as many in sales do.

One star for ac. Non of the sales associates who were right by us at times even acknowledged us. And few things have the actual price listed on them.

They treated me very well! Helped me where I needed help and was fast in and out . I would recommend ashley to anyone needing furniture because they will take care of you !!!

We had a pleasant experience today purchasing our sofa and loveseat at Ashley at Rivergate thanks to Alleen De Leon who so very professionally helped us with every detail. Give her a raise!!!!

Good service. No pressure. Good prices

Great customer service, Alex Malamud was very helpful as well as the manager on duty!

Great experience!

I felt relaxed as I entered the store It was bright and colorful Spoke to demarkus and Austin they were fabulous.they listened and were suggestive. We enjoyed the whole experience.Thank you for the experience.

The transaction was quick and efficient and I am going to receive my dresser on Thursday!

Alex was amazing. He understood on what we were looking for and gave us advice on the additional warranty that Ashley offers. Great experience overall. I will shop here again!

Wonderful customer service

Our Sales Rep, Austin was awesome and helped us pick out bed & mattress that we had searched for several months but he listened & helped.

Demario Reams was awesome and a real pleasure to work with, he is highly recommended and we will do business with him again. Very pleased with the whole experience

On 04/21/23 I purchased spent over $5,100.00 for a Table w/6 chairs, a Soft with Matching Chair and Ottoman. My invoice clearly stated White Glove Service -0- Charge. Here is where it goes really bad. The delivery was made by a 3rd party provider on the same day I was moving from another City in TN to Portland, TN so I had to have someone at the house to be there when the furniture arrived. One of the legs on a Dining chair was completely broken off where it attached to the seat. This is wood mind you not metal or plastic....but supposedly wood. They told the person at my home a new leg would be shipped but I would have to put it on. The person at my home noticed several of the chairs wobbled back and forth only to be told that was because of my dining room floor. All of this was totally false. The soft is so uncomfortable I cannot lean back in it because I am 76 years and it hurts me badly. When you stand up if you push on the arm of the soft or chair it sounds like cardboard has been rolled around the arms and it makes a popping sound when you put any weight on it to stand up. When remove you hand it pounds back out again. All garbage. I contacted the Store and Salesman multiple times to no avail. I faxed Ashely Corporate Office in Wisconsin. I faxed at letter of "Intent to Sue" to Ashley Furniture Store in Madison, TN and Corporate Office in Wisconsin. No response to attempt to address my issues. I have filed a complaint with the BBB. I have contacted Synchrony Bank who financed this garbage glossed over to look like a quality product to intervene and no response. Just recently I filed a complaint with the TN State Attorney General's Office. If that fails I plan to file a lawsuit against them and I will spend 10 times what I paid for this garbage to ensure they NEVER, EVER do anything like this again to someone else. Stay away from this Garbage Store claiming to sell Quality Furniture. They are crooks disguised as everyday people just working for a living. "Roz" the office manager told me she didn't even know their FAX . A totally worthless bunch in a totally worthless store. Beware. If you want something quality you can find something much better at Big Lots than you will in this fake, shoddily managed store. Shame on Ashley Corporate for allowing this to continue. They haven't contacted me either. Again, SHOP AT YOUR OWN RISK.....don't make the same mistake I did........which was to set foot inside.Mary Lee

Great customer service. Friendly straight forward and honest. I found quality furniture without breaking the bank. Thanks Mario

Great shopping experience

Alex was great!! He wasn’t a pushy salesman at all but right there for any questions we might have Will definitely return to Ashley for any of my furniture needs!!

Very easy to shop, with no hovering. Found what we were looking for, at a fair price.

They never answer the phone and gave us a time frame that was inaccurate and didn't inform us that it was delayed/discontinued. We had to figure out for ourselves. Do not shop at this franchise.

Worked with Faith very helpful answered all our questions and was patient while we made our decisions.

The sale was great However I went to pick up the frame last week. Do to the holiday I did not look at the parts. Today I noticed I only have 5 legs to my frame when I should have 6. I hope I will be compensated for wasting more gas to get there!

Pretty quick in and out. Had what we wanted.

The representative was very helpful

Excellent advice and service thanks

Good choices and salesperson was very helpful.

Very knowledgeable, friendly, helpful without being pushy. Jason, the asst. manager, listened very well to my needs and helped me find a solution that I had not thought about. The store was very busy but he was very patient, helping me look at several different scenarios until I found one that I felt would work well. He never made me feel rushed. Demario was equally as patient and helpful as I was placing my order. He explained everything very well, was courteous and kind…and thanked me for my business. I’ve been to other places and when I stated that I was looking for a dining room table, they start telling me what they thought was nice without asking me any questions about my needs. Thanks Ashley for providing a pleasant buying experience by hiring and training good people who care about the customer needs.

The sales rep was wonderful. Very personable. Made the experience so pleasant. He is my go to from here on out

I was heading to Mattress Firm, but I decided to stop in Ashley because I really needed a sofa too... eventually. My plan was just to look at the sectionals and then leave and go to Mattress Firm. I had a salesman named Scott Dickens. He was so knowledgeable, number one, but it was is caring, down to earth, and honest personality that sold me. I bought a sectional the ottoman, a bed frame that rasies and lowers and a mattress. Ashley, you owe this whole sale to Scott. I just felt he was a genuine person and he wasn't pushy. You probably have a customer for life as long as you have Scott, or hire genuine, "real," people like him, who are kind and not pushy. You'll see me again. Thanks for a wonderful shopping experience. ~Renee S.

The customer service was fantastic Faith and her store manager went above and beyond to insure we were satisfied!!!! This is the second great experiene we had purchasing at the Madison location!!

First of all I thought I got great service in the store from the sales people and management. The total purchase from Ashley was over $12,000 and that paid cash. My problem is with their white glove delivery which is listed on the first page with a zero charge but actually I was charged $730 for my delivery this is very misleading to say in bold print on the first page of receipt from Ashley that there is premium home delivery at zero charge and then we have and a final breakdownThe truth about what the delivery is actually going to costSo be careful when you purchased Furniture from Ashley I feel like I was misled on the actual cost of delivery. A very disappointed Customer David Eubank

Associate was very patient and friendly

Alex and Demario were wonderful. I recommend them for all your furniture needs. They were Awesome! 😎

Great experience. Loved the product line. Jeremy Spalding was awesome and took us straight to what we were looking for. His product knowledge is amazing. Thanks to all the Ashley team.

Had an opportunity to purchase a new couch with Scott. Scott provided us with an awesome experience and is incredibly nice! Be sure to ask for Scott when you head in.

Good selections, good salespeople, no-pressure. Nice work Ashley.

Austin is super patient and helpful! Also has an amazing sense of humor!

My experience with Faith my sales representative was amazing from start to finish.

Extremely helpful patient professional and friendly please Ask for Austin! I will be back!

Staff was very courteous and helpful. Made the experience very comfortable

Great customer service! From the beginning through the delivery.

The staff and service members were very helpful in helping me get my furniture I highly recommend them to anyone who is looking for furniture

UPDATE TO THE UPDATE: I will save the WHOLE story because it is exhausting... we did get our refund. Will we buy from there or any item that is made by Ashley ever again -- NOPE! UPDATE: Contacted the "person" below... was NOT helpful and had NO interest in helping our situation. The Madison store has promised a refund.... although we have not received information the request for refund has been processed.... just to note: getting your money back for a product never received takes just as long as not getting the product itself. What do you call it when you pay for a product and you never receive the product or not guarantee you will ever receive the product or your money back? Several years ago I had a horrible experience with getting my furniture from Ashley... and here I am again, experiencing the same thing. We picked out our perfect sofa with Jeremy (who was great)... we PAID for sofa on 2/20. Today is 4/26 and still NO SOFA. Note: throughout the weeks, we did receive text that our order was ready for delivery. One phone call to the "customer service center" is it's ready, delivery scheduled for 4/25, then no delivery. Another phone call to MR. RUDE customer service center says "on back order"... we asked to speak to someone at the Madison location... "you cannot speak to the store, you can only speak to me"... we go to the store, "yes, you are scheduled for delivery on 4/25"... we say, "finally, great!" Note: MR RUDE could not find our order by name, phone number or order number... it was as though we did not exist. So your thought goes immediately to "Ashley has my money and I do not exist!" Yes, we have receipt. On 4/24, MR. RUDE calls, you are not getting delivery your item is on back order and you changed your delivery date to 5/2. Go to store, "oh we are sorry, you were scheduled for 4/25... we will request to refund your delivery fee"... MR. RUDE calls again, you are set for May 2nd, not for April 25th. We are 100% sure that MR. RUDE purposely changed our delivery date in retaliation (Madison location confirmed our delivery date was set for 4/25) for our continued disgust with him. Our confidence that we will get our sofa is completely NIL... asking for a full refund. For those who have had a great experience you are very, very lucky!

Over priced, delivery takes over a week (if you are lucky)

Sales rep was excellent and provided my family with a great deal on multiple rooms of furniture

Our salesperson, Jeremy, was knowledgeable and professional. He was also very helpful and friendly.

Great experience staff really know the furniture well.

Excellent experience. Manager , Faith and Dave all spent lots of time with patience answering all of my questions.

I love this store. I found out they now offer payment plans. The payment option are very affordable. Everything I was looking at was up to $100 a month.

I bought a couch from them and when it was delivered it had a quarter size hole on the front of the couch. It has been 2 months and can not get anyone to take responsibility nor have anyone to fix it. I do not recommend anyone to purchase anything from Ashley's.

No pressure shopping. Very helpful. Got a great deal.

I went into the Ashley store on Rivergate in Goodlettsville Hendersonville area. I met the nicest gentleman I’ve ever met in any sales position. His name is Dave. He is a straight up individual and did not mislead or high-pressure sell me. he was friendly and took time to get to know me as a human and I am as well. This is the kind of shopping I like to do, but I am mighty afraid this was just one individual. nevertheless, my experience was phenomenal and bought my two chairs and they’ll be delivered to my door soon

Great furniture buying experience.

Austin,help me with my budget And found what I wanted. Will shop there again .

Truly the best experience purchasing furniture. Dave was extremely knowledgeable and friendly. He even went into the science of sleep and how Temper Pedic would improve my quality of sleep based on my current issues. He went into great detail on the pros and even potential cons. The best part is I felt he was fully transparent on even the not so fun parts (financing, return policies, etc). I will absolutely be back to purchase more furniture with Dave when I’m ready!

Food always good

My wife and I had a great experience. We were given the space to look around and discuss what we wanted and when we asked questions the sales person was helpful and informative. I will return for all my furniture needs in the future.

The salesperson, Scott Dickens was very professional, friendly and eager to assist. He scheduled a delivery date, gave me his cell number and stated if I had any problems to call him. Update—-Unfortunately, when the delivery dept. called they gave me a different date and stated the date Scott Dickens was not available. I called Scott…no answer and left voice messages and texts several times over 5 days and he never responded. I had problems with Ashley in the past and informed Scott about this when he was making selling me the furniture. He promised me things were better at Ashley and that he put his customers first and I would not have a problem, and if so he would take care of it. He was helpful during the selling process, but afterwards he was no assistance. He NEVER responded to me. So disappointing to buy from this company twice and experience bad customer service twice.

The sales woman was very friendly and inviting. The manager was also very professional and helpful. I will definitely shop here again!!!😁😆

It is hard to give a review. I purchased a $5,000.00 couch, and I have been getting nothing but the run around for almost 3 months. First, they deliver a defective couch. Then they have someone come look at our wobbly and damaged couch, and he says there is nothing they can do about it. Then a service tech comes out and come to find out the parts they delivered over a month ago that have been sitting at our apartment and come to find out they only order one part for our couch and one part belongs to another customer. This is beyond crazy. Never purchase from this store. It’s a waste of your money and time. Horrible service, and I need a new couch or a refund. I’m not paying for defective and damaged merchandise. That is street robbery. I only put 1 star, because google does not allow me to put 0 stars.oh and btw that 206 phone number does not work. Lol

Absolutely the worst experience ever. My order is still not correct and we are on the 4th ticket to try to get it resolved. I will not buy anything else nor recommend Ashley Furniture to anyone. Customer service is awful and when we asked for the manager or higher up number, we was given the wrong number multiple times. We ordered our stuff before thanksgiving. The last item we received (last week) was delivered but noticed it was wrong. We called the driver to let him know and was told “oh well. It’s in your house so keep it.”

Dave and Aileen were awesome! Dave was a master of the product and Aileen was very kind, personable and knowledgeable when writing me up

Marie was a great help! Very informative to get the correct mattress in my budget!

Very good experience and the staff was very helpful.

Everyone was very sweet and helpful

Pleasant experience, friendly staff, nice selection of furniture!

Aileen was awesome, very professional and knowledgeable

Excellent service from highly knowledgeable salesman, Dave Converse. He explained the features, support from Ashley, and purchase options clearly, without pushing us. Great experience!

Extra care with customer service and detailed attention. It is a beautiful store with everything you would need or want for your home.

Bad 👎

Great experience. Knowledgeable employees. Enjoyed working with Aileen and Jeremy with our mattress fitting and we feel confident with our purchase.

It was a lot better than most of the other stores.

Best service I have had in awhile! Dave Converse is the one to see if you got to Ashley Homestore in Madison, TN!! He came in on his day off to help make our new apartment special…and was extremely patient with me during my selection process not to mention helpful and very knowledgeable. Great staff and selection we will be back for more!

Make sure before purchasing that you know your item will work in your space. All sales are final.Something you aren’t aware of until you look at the final page of the 5 pages they have you sign, but don’t have time to read. Wouldn’t even let me exchange the item for something else. Also paid extra for them to deliver and set up the item. Had to fight with the delivery service to set it up. Not to mention the mess the left behind. Do not recommend and will never purchase from them again.

The salesmen were very helpful & got us the best deal.

I found the salesman to be personable, professional, and kind. I felt as a valued customer, not just a purchaser.

Faith was extremely patient, knowledgeable, and helpful. Looking forward to receiving my new furniture!

I order a whole set of dining room big purchase. They deliver it with the missing parts, I called customer service they send me the wrong parts. I went back to the store they didn’t help either .

Friendly sales staff.

Amazing! I have been a customer for years but the guys at rivergate/Madison son have been so good to me.

The sales people we dealt with were very nice and our furniture was delivered on time. But, that's where it ends. We had it delivered to our new home. We were between homes for about a week. Once we were moved in and began to use our furniture, we discovered that the sofa was significantly damaged. The frame on the sleeper portion was cracked in an out of sight spot and was not discovered until we attempted to extend the bed. Also, the arms were not correctly installed, the USB power was not connected, there is black stain on the sleeper, the shipping straps that hold the sleeper in place were not removed, and two of the feet are missing. We've called Ashley every week for 4 weeks now and were promised that the technicians would contact us within 2-3 days. We have received no return calls, no emails, and no effort by customer service to follow up. This is the third time we have purchased from Ashley and it will be our last. If you have a problem with anything related to Ashley, you, the customer will have to do ALL of the work. There is zero after sale customer service. No one at the store will talk to you. We are still attempting to have our broken furniture repaired or replaced. At this point I advise that you DO NOT GIVE YOUR HARD EARNED MONEY TO ASHLEY in-person or online at ANY STORE ANYWHERE. ABSOLUTELY THE WORST TREATMENT I'VE EVER EXPERIENCED AS A CUSTOMER.

Jeremy was really easy to work with, would recommend

The people worked with me graciously and I love the furniture I picked out

Not a lot of selection what they did have all seems to be beige or white. The salesman's there stalk you nonstop when you're in the store I don't like being followed step-by-step when trying to look.

A great experience! Faith helped us and it was a fabulous experience

Website showed the price lower by almost $3,000. They would only match to $1,900 difference. Then delivery cost in store was $350 more than online website showed delivery cost to be. Nice furniture but pricing discrepancies and unable to explain why are deceiving.

I’m sorry to say this but, I will not be buying furniture again from Ashleys. My furniture was delivered short and damaged. The delivery person said they would tell Ashley the condition of the furniture and that we were missing furniture. When I called Ashley to find out how they would resolved my problem the said that my ticket was closed and completed. It has been two weeks and no one has called me to say how they would resolved my problem. I have probably purchased about 40k in furniture in the past few years. I’m sorry to say but they have lost a good customer. By the way I’m working on getting furniture for two more rooms and a second living room. Can anyone recommend a good furniture store?

Horrible!! We have waited so long for the bedroom suite. Then when it was finally time for delivery you called to tell us the mattress was not in and it would be another 2 weeks out. Then after the delivery team set everything up we see a very big crack down the side of the headboard. No one has called to make things right. I have called and left several messages.. NOTHING. Calling and writing the corporate office..

Great experience! Mom will be happy with her new furniture. Thank you, Hayden!

Super smooth

Makinda was the rep who attended to me. She was very patient and knowledgeable. My experience was awesome.

Worst experience.

Faith provided amazing customer service, and we had a great experience there. We were informed as to what sets their store & merchandise apart from the competition, and were shown all that would be of interest to us. Thoroughly impressed, great company and location. Faith deserves a raise, as she surely would be a vital asset at any company. Great couches (that's what we purchased), even better customer service. Thanks Ashley Furniture!

Great buying experience. Alex was such a helpful sales person, so professional and knowledgeable and made browsing quite pleasurable. The sales process was very easy and the floor manager was also very nice.

I will never buy another piece of furniture from any Ashley. The salesman was helpful but ordered the wrong desk. I realized it pretty quickly and he corrected it. A few days later my desk was delivered. The delivery drivers told me the hardware was not available but they would leave the desk and order the hardware and it would be delivered to me in the mail. After a week I didn’t receive it so I called customer service after 30+ minutes of the phone the CS person said she was ordering it, the call dropped. I called back 2 days later and was told my hardware was on the way. Now a month has passed I went back to the store they told me to call customer service 6 calls later in one day, because they repeatedly get disconnected I was told a technician would be contacting me I 48 hours. Of course no call. 3 calls today, now I’m told someone will contact me by Wednesday. I have repeatedly asked for supervisor. The worst customer service. Now I am stuck with a $800 desk in multiple pieces with nothing but lie after lie from Ashley.

I will never buy another piece of furniture from any Ashley. The salesman was helpful but ordered the wrong desk. I realized it pretty quickly and he corrected it. A few days later my desk was delivered. The delivery drivers told me the hardware was not available but they would leave the desk and order the hardware and it would be delivered to me in the mail. After a week I didn't receive it so I called customer service after 30+ minutes of the phone the CS person said she was ordering it, the call dropped. I called back 2 days later and was told my hardware was on the way. Now a month has passed I went back to the store they told me to call customer service 6 calls later in one day, because they repeatedly get disconnected I was told a technician would be contacting me I 48 hours. Of course no call. 3 calls today, now I'm told someone will contact me by Wednesday. I have repeatedly asked for supervisor. The worst customer service. Now I am stuck with a $800 desk in multiple pieces with nothing but lie after lie from Ashley.

DeMario was very congenial and helpful.

Just came in to shop and we had a great experience. The manager Damario was the most pleasant to interact with, he is the one who helped us out with our questions and offered some things for us to look at. We didn’t end up buying but his service was exceptional!

Upon entering the store, I walked up to a group of Ashley employees to ask where I can pay for a part I ordered over the phone. After one employee too a drag from his vape and exhaled (not-so-subtly) behind the wall, he abruptly waved me off and pointed to the other side of the store saying someone else would help me over there. 0/10 recommend.

Very polite and professional

If I could give less than 1 star, I would. This is the worst place to buy anything. We bought a couch in Feb 22 and it is now Jan 23 and we still don't have our furniture. The delivered 3 couches knowing they were defective. In Oct of 22 we change our order to a dinning table that was in shock ans supposed to be delivered in 2 weeks. 2 months later they finally delivered a damaged table and missing parts. Customer service said they can't help us and say that we have to go into the store. I have never delt with worse company in my life. They won't give us our money back and can't tell us when, or if, we will get our dining table. CORPORATE WILL NOT HELP. SERVICE SUCKS. MERCHANDISE SUCKS. CUSTOMER SUPPORT SUCKS. STORE STAFF SUCK. These guys are crooks!!!!! DO NOT BUY ANYTHING FROM THESE GUYS!

Very helpful and nice! Recommend!!! Will go back

so many unsatisfied customers including my son. I won't purchase from here.

Jason and Alex were awesome! Helped me out and was quick and painless! Definitely recommend shopping here

Austin and DeMario, demonstrated great customer service and good Salesmanship.

Great customer service

Staff has no idea what they're doing. Managers not helpful and DO NOT buy here... but if you do... DO NOT buy the protection plan... as you guessed its a complete scam, and they will make it VERY difficult for you to use the "Credit" when it expires.

This is the 5th time that they came to deliver my bedroom set and items are still missing. I will never use Ashley Furniture as customer service and the store manager have not done anything to fix the situation

I called to verify if they had a rug in stock and without asking for the name of the rug I was told to order online because they probably don't have it. Customer service isn't their specialty.

Worst experience in my life. Received damaged loveseat. They have refused to replace and wanted to repair. 3 months later, still no loveseat. Filed with my lawyer and credit card. DO NOT PURCHASE FROM ASHLEY FURNITURE.

Worst customer Service Ever! Months of waiting and ended up having to cancel the order.

I bought a couch here a few months ago, and the service ever since has been terrible. They sold me a warranty, and told me that it covered everything under the sun, and it didn't even cover simple pilling on the cushion covers. When I asked Jason, who sold me the couch, for help, he was no help at all and just directed me to their general customer service line and said he could not help. The couch that I purchased just a few months ago is now completely discontinued, and the warranty is no good. I've been reaching out to Jason for help getting the warranty refunded for weeks and he will not reply to anything. Honestly writing this to get their attention since I'm not sure what else will, and I'm upset that this couch that I spent money on is no longer able to be serviced because it's totally discontinued with no parts left.

The absolute best experience ever & the staff was so nice and amazing.

My sales rep was great- friendly, helpful and knowledgeable.

Sales person was very cordial and helpful

Waited all morning for a prearranged delivery time, to be told that the warehouse made a mistake and that the furniture didn’t make it on the truck. After talking to the driver, he was going back to the warehouse to see if he could make the delivery in the afternoon. I asked him to call me to let me know so I could make it back home. I got a call when they were in our driveway. We were 30 minutes away and they wouldn’t wait! Now we have to reschedule for their mistake. I’m tempted to canceling the order. Very unhappy with the service.

Are y’all still open now website say you close at 8

Very Nice Environment, Friendly Customer Service. The Sales Person Was On Point. I Would Recommend Ashley Furniture.. I Give Them Five Thumbs Up 👍🏼

Demario was fantastic!! He will forever be the person we go to for our furniture needs!! Great personality and customer service! You can tell he leads by example because everyone there is so friendly and efficient. You can’t beat this Ashley location, great prices and service!

This was the best experience I have ever had when shopping for furniture! The helpful service and the selection to chose from were excellent!

(Translated by Google) There is a Hispanic that works there so rude and without knowledge, that the truth did not make me want to buy in that store (Original) Hay una hispana que trabaja ahi tan grosera y sin conocimiento , que la verdad no me dieron ganas de comprar en esa tienda

I can't even begin to tell you how many times and how many different ways this store has screwed me over for the last several months. If I tried writing out my experiences with this store, it would be a full novel. Worst customer service I've ever experienced, and honestly, worse than I could have even imagined. DO NOT BUY ANYTHING FROM HERE!

This should be 0 rating! The store is beyond awful. I was followed the entire time after repeatedly asking the saleman to stop. I asked him if he had to follow me, he responded yes it was the policy. I left the store immediately. Terrible customer service and sales team!

The woman who helped me was super friendly and helpful!

We purchased a couch and after 3 failed attempts to deliver a couch that wasn't damaged we gave up. They couldn't give us a delivery time frame for delivery of the 4th couch so we switched the purchase to a dining table that was "in stock". They now tell us that it is not in stock and can't give us a delivery date and won't return our calls or give us our money back. We have been at this for 9+ months. DON NOT EVER PURCHASE ANYTHING FROM ASHLEY! I have made 20+ calls to the store and corporate and they will not help at all. It's now Jan 2023 and we still don't have our furniture. We couldn't get a couch so we switched to a dining table that was in stock. It was to be delivered in a week. After a month and a half of calling they finally delivered a damaged table that was missing parts. Now thay can't tell us if or when we will get a table and won't give us our money back. THIS IS THE WORST COMPANY THAT I HAVE EVER DELT WITH!!!!!

Working with Cameron was a breeze, but that’s as far as our good experience went. Faith straight up lied to us on delivery date and promised to call and update if it wasn’t going to arrive by 11/5. Never heard from ANYONE. Called customer service on 11/4 and was told 2-3 weeks out for full order. Partial delivery scheduled for 11/9. Delivery canceled 2 mins before their arrival time and the tracker showed them about a mile from our house. Customer service now telling us we have to reschedule delivery for next available date NEXT WEEK. We spent 2 hours today moving furniture around to prep and now no one will answer at the store so we can get some answers! About to cancel entire 15k order unless they do something DRASTIC to fix it. Reporting to BBB as well. DON’T SHOP HERE!!

We ordered a couch on 9/5/2022. The crew showed up to deliver it on 9/27. They showed up reeking of weed, dropped our couch in the driveway, and shoved it through to door causing some damage and it was sent with the wrong feet. After inspecting it, it was filthy and there is a hole on the arm rest. We called it in and we were told we would get an exchange, no questions asked. We were told delivery of the new couch would be 10/15. When 10/15 came around we hadn't heard anything, so we called. We were told they don't do deliveries on Saturdays and that it would be here 10/25. Here it is, 10/25, we called to see when we could expect them and we were told the couch is on backorder and could take another 90 days. Everyone we have spoken to has not been of much help. I contacted the sales person we bought the couch from and they advised us that they quit because they were sketchy and now we can see that. We will never order from Ashley Furniture again.

Came to the store looking for a bedroom set. Got everything I wanted and more. Really great customer service. They broke down everything to make it easy to explain making it hassle free. Plus got a really great deal. Definitely coming back for more furniture and would definitely recommend others.

I bought a dining table and was told it’s in stock and to be delivered on the date I chose. Fast forward a month later, JUST got told it’s on back border for another month at least. It’s impossible to reach anyone here. Terrible customer service.

Took two months to deliver couches that I was told were in the warehouse and ready to be delivered three separate times. It'll come August 13th. Didn't. It'll come September 11th. It didn't. You can schedule for the end of September. I couldn't, it was delayed further. Finally got it today. Good furniture but if you want it anytime soon rent a Home Depot or Menards truck and buy your stuff somewhere you can drive it home that day.

I walked in during the last hour of business and the sales person listened carefully and helped me find exactly what I wanted with respect and genuine, honest customer service. I TOTALLY recommend this business.

Great customer service; friendly, knowledgeable and professional.

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Making a purchase at Ashley Furniture Home-store was the biggest mistake I’ve made. I experienced the WORST services ever with the goodlettsville store, customer care call center, the CORPORATE office, and the Escalades call center, speaking with them all I received RUDE UN-ACCEPTABLE POOR CUSTOMER SERVICES. They all didn’t assist my needs and concerns about my order purchase. On 10/6/22 Ashley delivery team delivered damaged cracked and chipped furniture into my home.The delivery team damaged my flooring by kicking tossing and dragging my furniture around my home my floor have dents holes and scratches all due to the delivery team not properly doing their job. I reached out within the time frame about this matter and couldn’t get no assistance. The delivery team work performance is HORRIBLE and they need to be held accountable for their unprofessional and lazy work ethics. I’ve been going through so much with trying to actually get some help about this poor experience purchasing from Ashley. I’ve never experienced anything like what I’m dealing with here at Ashley Home-store. Ashley Home-store don’t appreciate and value the customers. Customers are “ALWAYS RIGHT” if it wasn’t for the paying customers Ashley furniture Home-store wouldn’t be in business “WE” the customers give you all business and that’s why the store associates work daily because of paying customers NO customers no business. Ashley furniture should treat their customers a lot more better. It’s not fair that I spent my hard earned money on furniture and it arrived damaged and there’s no accommodations being made in exchange. My flooring is damaged and nothing also is being done.Ashley furniture Home-store is a RIP-OFF they take your money and deliver you damaged defective furniture.

I have been dealing with this particular ashley furniture store since March of 2022. First it took three months to receive our sofa. The sofa was delivered damaged and we were told a new sofa would be sent out. 2 months later the same exact issue. Yet another sofa was re-delivered, same issue, damaged. I went to the showroom and asked if I could order a dining table with a buffet table in exchange. Sales manager said no problem the table would take about 2 months to be delivered (that was early August) its now Octber 9th. No table and no idea when it will be delivered. I will never do business with Ashley Furniture again!!!

(Translated by Google) Good attention (Original) Buena atencion

Over the many years, I don't know why, but we've never found anything in any Ashley store to meet our furniture needs. It's not the prices. Today we looked regardless of price... just didn't see anything we liked to discuss further. The showrooms are nicely arranged and it's not unusual furniture... it's just not what we're looking for at the moment.

Update: I reached out via email to Ashley customer service after seeing the cookie cutter reply to my review. Someone named Donna Howard replied one time to assure me that my issues would be resolved and to say that going forward she would be my point of contact. I’ve emailed her twice more over the last 5 or 6 days and haven’t gotten a reply yet. I finally called the store again in hopes of getting my issues resolved. ASHLEY HOMESTORE CUSTOMER SERVICE IS A JOKE. Original review: My furniture was supposed to be delivered 2 weeks ago but was delayed due to some pieces not coming in. Delivery was rescheduled for yesterday. That was no problem as I’m fully aware of shipping delays. The problem is that they showed up yesterday and still didn’t have everything. They didn’t bring the bed rails so couldn’t assemble the bed. The delivery guys were rude and just stared at me when I asked questions. I finally got one of them to give me the customer service number to call. I called CS and she said that the rails were in the warehouse and that she was requesting a team to bring them to my house yesterday and assemble my bed so I would have a bed to sleep on. That was At 10:00 AM. I didn’t hear anything back so I called at 2:45 PM to see what the status was. I’ve was told that none of the managers were answering their phones or emails. What kind of company are they running???? I was promised a return call in 15 mins after they had time to research and try to get someone to answer the phone and emails at the distribution center. After an hour I finally called the Madison store and spoke with Ms Ross. She was friendly and understanding and said that she would research and call me back asap. I finally called her back after getting crickets and was told that she couldn’t get a response from anyone at distribution either. Again, what kind of company is this???? I called CS again this morning and was told that it’ll be at least 2 weeks before they bring the rails. I requested for them to come pick up the headboard and footboard because they are big and blocking my closet door. They said that they can’t do that. Next I called the Madison store and asked to speak to the store manager Jason Gross. He REFUSED to come to the phone. REFUSED!!! I could hear him in the background telling the lady that answered that he couldn’t help me. I’ma business owner and would fire any manager that works for me that pulled a stunt like that. I’m a patient person and realize that things happen but it’s the attitude and lack of concern by the delivery guys and store manager that’s causing me to leave this one star review. The lack of professionalism and follow through by Ashley Furniture will keep me from doing any future business with them as well as cause me to warn others to stay away also. I was warned by someone about Ashley Furniture but didn’t listen. Lesson learned.

Finally received our stools. It was pre assembled, not new in the box like our other stool we bought at the Ashley store in Clarksville. It had stains on the fabric too. Instead of dealing with an exchange, I just bought some fabric cleaner and removed the stains. I’m pretty sure I received a used item or store room model. I ordered the Valebeck counter height table and stools in July. They delivered the table without any issues but I’m still waiting for them to send the correct height stools. They keep sending tall bar height stools instead of counter height. Original order was placed on July 20th. The third delivery attempt should occur some time in October.

The Salesperson was very knowledgeable and very helpful

Friendly helpful

We bought a mattress from them and was not told that we had to buy a mattress cover from them for the warranty. I purchased a mattress cover from somewhere else because my husband has a skin allergy and the covers they sell would have caused him issues. They refuse to exchange the mattress that neither of us can sleep on. Went into the store and the sales girl that we were dealing with went and hid from me. The store manager and the regional manager will not call us. Their customer service representative doesn't know their policies and thinks it's funny that we are upset.I will never buy anything else from them and will tell everyone I know to do business elsewhere.

Our sales guy was great , he didn’t pressure us and was very helpful answering any questions we had

All the employees were very nice and knowledgeable about the product. I would recommend this store. The only thing I would change is I think they should have a special offer for disabled veterans.

This is the worst experience I ever have. I ordered a sofa from Ashley Antioch and their service is great. They said that I need to wait for couple of weeks to get it delivered but I would like to wait cause I really love the sofa. Soon Ashley Madison texted me for delivery date. I felt so excite about that. When the delivery man came and I opened the door, I tried to explain to him why I’m wearing a mask. I said, I have some Covid symptom but it turned out to be allergy, I got tested and I was negative. And he just ran away without saying anything, I tried to call the store, someone answered and she said that she will let the delivery man come back. I waited for 4 hours and no one came back and no one answered phone. I finally called in and someone said that the delivery man felt uncomfortable for that delivery so he wouldn’t come back. That’s understandable. What is not understandable is that why it is so difficult to give me an update so that I have an idea of what is going on so that I don’t have to just sit there and wait. Without asking my availability in advance, they scheduled another delivery two days later. I again stayed at home the whole day and nobody ever showed up. I had so many things to do other than this, but I have to stay at home, and it didn’t get delivered, and nobody ever tried to explain to me what was going on. After that my friend and I went to the store and a lady helped us. She said someone will call us later that day, but no one called me. I waited for another one day, another two days, and another three days, still no one ever tried to reach out to me. I hate to leave negative comment but they just gave me so many negative feelings. I feel so frustrated, being ignored, and helpless.

Faith was an excellent representative, she listened to my needs and assisted me in making the best decision for my mattress purchase. All the reps I had contact with in the store were pleasant and helpful. I appreciate the experience.

The sales person was very personable and made me feel very comfortable as a customer and made very helpful suggestions that actually saved me money.

We ordered a sofa/queen sleeper a couple weeks ago and were quoted a delivery of about two weeks later. The day was coming close, and we hadn't heard anything, so I started reading reviews on here that really had me worried that we'd end up waiting months with little recourse, etc. However, I just wanted to to leave a review that we got our couch within two days of the scheduled delivery estimate, communication was clear, the couch looks perfect, the delivery drivers were there within the first 30 mins of our 3 hour delivery. They were respectful of us and our space and got it set up quickly. In short, we had an excellent experience with Ashley. That isn't to discount others' experiences here, but it was not our experience. We'd definitely do it again, based on how smooth this process ended up being.

Not only was my furniture over a month later than promised, they delivered the wrong stuff after telling me twice they'd deliver and never show up. Now I have the wrong bed in my house and I can't even get a hold of anyone at my store to request they replace with the correct furniture, the furniture I ordered.This has been the absolute worst experience with a company I have ever had. Nobody helps or gives any definitive answers. They always say oh contact this department or that one and NOTHING gets accomplished. Terrible company, horrific customer service and have ultimately cost me a bunch of money from all of the time I've had to take off work to wait for deliveries that never show up and now have to physically walk back into the store for a 4th time since the store doesn't answer their phones.I will purposefully never spend another dollar at Ashley even if it means paying more somewhere else. The quality is trash along with their customer service.

Ashley made my soul die a little. After the initial process of picking out the furniture, which was lovely, every other step in the process was hellish. I have probably spent 42 hours on hold with these people. Every time there's an issue, I have to call three times before it gets sorted out. It took two months to get the furniture which wasn't even close to being the worst part of this process. I hate Ashely and I will now hate every person I meet named Ashley just by name assocation, so thanks for that and sorry to all the future Ashley's I may meet.

Scott at Ashley Furniture was so kind to me. He made the furniture buying process so easy. Highly recommend!

The first impression was the furniture was lovely, and not crowded. . Jeremy met us and ask what we were looking for in particular. He took us to the section. And gave us the opportunity to see the availability choices. No pressure, very friendly, and we enjoyed him! The promise delivery soon made it easy. We shopped at several other stores, and the service, and fast delivery made our decision.

Went in today and got some bedroom furniture. We were helped by a gentleman named Scott. He was very helpful and helped us all the way through the process.

If you are looking for any type of furniture go to Ashley Home Store in Madison and ask for Mr Scott Dickens. He was very friendly, polite and will take good care of you like he did with us today. We will be going back when we need to. I highly recommend them to everyone.

Order furniture for July 30th, threw away my old furniture the day before. Got a call on the morning of the delivery that they have to cancel because the headboard was damaged. I then had to wait for a replacement THEN schedule a new delivery. A week later the part comes in and I schedule for Aug 10. The day comes, the drivers cursed me out in spanish because my air mattress was in the way. Bet. They go to assemble the bed, the furniture has no hardware. No nails and screws mean the bed can’t be put together. The drivers called customer service, she says that it’s gonna be 14 days for new hardware. After the drivers heard that they pushed a delivery ticket in my face, and said I to sign it. Afterwards, the driver then calls his boss, the boss calls the warehouse and they have the hardware on hand, so I go to pick it up (35 mins away). reach back to the delivery people, no answer. I called cx service to schedule for a tech to come finish the furniture. First person says that they will escalate and I will get a call back in 3 hours to schedule new tech. 7 hours later, no call back. … I called guest services back, the next person answers, she tells me that she can schedule it. She places me on hold and 26 mins later the call disconnects. Call back again, an agent tells me that they will escalate but it will take 24-48 hours for a call back. 🙄 explained that the previous agent was setting up the appointment, agents says that’s impossible. We go back and forth and the agent is extremely rude. Ask for a supervisor, she denies me several times. Finally got the sup, sup did nothing. I drive to the store, managers could care less, granted by this time I’m frustrated, but they kept insisting there’s nothing they can do. Cutting me off, and just insisting there’s nothing they do. Called corporate, they can’t do anything because their system is different from the store and she can’t pull up the order. After going back and forth, “corporate” didn’t have a resolution. Corporate Asked me to go to the store for help. The store told me to call a guest number for help, and guest services told me to solve it with corporate. And endless loop.

I purchased some counter chairs from you way back in May. When the chairs came, a few were damaged and the legs were uneven. After days and days of trying to get in touch with someone at Ashley (waiting on hold for up to an hour, being transferred around because the online customer service said that it was an in-store purchase and the in-store customer service said it was an online purchase) I finally got help from an individual that I could hardly understand and he could hardly understand me. I managed to explain to him that I needed replacements. He ordered replacements that would take 3-4 weeks to get here. When the replacements finally came on 7/29/22, every last one were uneven and 1 had a chip in the backrest part. The delivery guy called Ashley while he was still in my home and told the representative that the chairs were uneven and damaged. At that time, I just asked for a full refund - I was tired of dealing with it. The rep told me that he would set up a technician to come out and I should expect a call back on 7/31/22. 7/31/22 came and went; no communication from Ashley. On 8/1/22, I contacted Ashley again and had the same issues as before - waiting on hold for hours, transferred around, etc. Again, I was able to talk to a rep that I couldn't understand and clearly he couldn't understand me, because he transferred me to the local store here in Goodletsville, TN. The operations manager at the local store apologized for the issues and said she'd call and make sure a technician or someone contacted me on 8/2/22. 8/2/22 came and went and there was no communication from Ashley. I called again on 8/3/22 and had the same issues as before - long wait time, transferred repeatedly, and reps that I could hardly understand and vice versa. After about 2 hours of not getting anywhere with customer service, I called the local store again. The operations manger was surprised no one had contacted me and said she'd contact someone and have them contact me. I haven't had anyone contact me as of current. This has been the ABSOLUTE WORSE purchase I've made. I will never ever ever order anything else from Ashley and I regret making this purchase. I am now stuck with uneven and defective chairs that I paid $400 for. I wish you would've told me, before I purchased from you, what kind of after the sale service I was in for.

We have had really bad experience with all the money we spent at Ashley's. 2-4 weeks for our table turned into 12. Got a text saying finally in on Saturday but could not deliver till next Thursday. I asked if we could pickup. He said sure. So distribution center opens at 8 am. So my husband drove from Gallatin to LA Vegne got there and not open on Mondays. People were there but not open to pickup. So my husband came home went back Tuesday morning to find out all the chairs were not there. So my husband took what they had and left. They said rest of chairs at another warehouse. So I got a call they were bringing chairs over could my husband come back. So he did. Amazes me all of a sudden rest of chairs appeared. Very poor service and information wrong. So sad to pay this much and get the run around. I will not buy anything else from Ashley!!

I have changed my rating because we have had a bad experience with trying to resolve an issue with our purchase. Store Manager and Regional manager will not contact us and they will not right the wrong of their sales associate. Their customer service representative thinks it's funny that we are unhappy with the merchandise and laughs about the fact that they will not do anything to resolve the issue. Worst experience I have ever had with a $4000.00 purchase.

Customer Service was outstanding! Knowledgeable, patient and no pressure!

Delivery on7/27/2022 Furniture (bed) come damaged and returning back. Delivery men get angry. Pushed the bed hit my wall.

The movers were on time and moved quickly and carefully. They didnt make any mess and were very kind. They asked me where I wanted my furniture placed, then stepped back and made sure I was happy where it was before they moved on to something else. I LOVE my furniture.

Very professional myself person was very professional Marco was very good go to him when you get there have a great day

Great personal attention and value.

The sales people there are awesome to deal with. They give you space to be able to shop and not on your heels.

Everything, from the ordering process to the delivery of the furniture, was seamless. Everyone was extremely knowledgeable and did a great job helping me furnish my first apartment. Cannot recommend Ashley enough if you’re in need of furniture

Great experience today. Jeremy was a big help and got us exactly what we need. Wasn't pushy and thoroughly explained everything

Service was great, prices for end table I wanted hit the spot! can't wait to get them thanks

Waited 4 months for something that said would be there in 1 month. Then they delivered the wrong pieces twice. I ordered two pieces to make a couch and they delivered two left side pieces which made me have to 180 one side so that we could stretch our legs... Then they refunded the entire order at the end (after 8 months of back and forth) but I still got charged a $150 delivery fee for something I never kept. Wasted time there, time waiting without the correct couch, and wasted money. People are nice at the store but customer service/corporate are not helpful at all with hours long calls and wait times. Avoided wasted weekends and shop at ikea.

Nice furniture lock the shoes from prices a little high

Took 7 months to get my couch and when it showed up it was missing a cushion.

Jeremy was so helpful and patient. He explained everything in detail and didn’t make us feel pressured to make a purchase. Great experience!

They don't deserve the star. BEWARE DONT UY ANYTHING FROM THEM! We ordered 2 desks last December. The date we could get them went from 2 weeks to 2030. Then to August 2022. We received a call to pick them up today. We started putting them together and realized both are just the return portion of the desk minus one of the drawers. Who orders a return with 2 legs. We told the salesman we wanted 2 desks and paid in full. Contacting customer service is impossible. I will never order a thing from them.

Worst after the sale customer service ever, lied to about delivery being ready then once "SOME" pieces were the couch was damaged 💔

Roz WAS Very Friendly , Professional & helpful to the Issue i brought up to her while at the Store Which i am grateful & thankful for her assistance,, I'm NOT going to rip Ashley Furniture a New one today , After yesterday's review , As much as i want to right now . The Store associate gave me her # & Said ,, Call me today (Tuesday) to personally check on my order , So i called , 4 Times today . To end up in some Call Center AGAIN , 🤬 , What happened to Customer Service ?? Seriously . You call , Get this Call Center which has ZERO clue , Say they put my "Request" in the "System" AGAIN to go no where it seems 7 Months , 7 Months now waiting on funiture ,,

Worse delivery experience ever. Delivery drivers through furniture boxes off delivery truck to the ground, causing multiple damage. Driver didn’t seem to care about it when being notified and/or bother suggesting to take back damage furniture.

Faith was a great help. She made the process and experience easy. Plus, she was very pleasant.

Christian was very helpful in picking out our new sofa! Go see him

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Dave was extremely helpful and professional He found me exactly what I needed Also at a wonderful price and free delivery ‼️

Faith was very knowledgeable and friendly and made the process very simple

Jeremy was very helpful and I appreciate how patient he was with me and my questions and pickiness. It was a fast, easy transaction and I look forward to receiving the new bed.

Makinda was very professional and helpful. She knew all the answers and we bought our furniture with great ease

I bought a mattress here, but I do not appreciate all the high-pressure sales tactics over the $400 mattress protector that they tried to add-on without even asking. The pressure was so high to buy the mattress protector that at one point I had three people all together trying to sell it to me. One claimed he was the floor manager, who was not needed to come over there and apply more pressure, one was the 'sleep specialist' and the other was the regular sales girl. At one point I just walked away, I said 'no just stop' and I took a trip around the store just to relieve stress and get away from their pressure. When I came back the first words out of their mouth was was I going to buy mattress protector? They almost lost the sale of a $3,000 mattress over the stupid mattress protector. As I walked away and they said oh look, we actually found one for cheaper. The anxiety was high, too high and it was beyond the point of rude that they wouldn't stop.

Dave took all my money and was worth every penny. Highly recommend seeing him if you visit the store.

Sales personnel were great. They told me the items were available for immediate delivery. However, I got a call with details about delivery. Delivery was cancelled for the promised Saturday. Caller then said it was postponed until Monday, at which time they would give me a new delivery date. I hung up and called the person with more info. Delivery would be scheduled then. “Right now 6 wk to 3 mos. I cancelled the order, went to DT McCalls and received everything I wanted and got it in my home on Saturday.

The sales staff and manager were amazing. They made sure that we were taken care of, and were very knowledgeable and thorough.

I went into the store to browse and see if I saw anything I wanted and was warmly greeted by Makinda. I told her what I was looking for and she pointed me in the right direction giving me all the detailed information I asked for. I left the store AFTER MY PURCHASE feeling great about my experience.

Dave was EXCELLENT! We were greeted as soon as we entered the store. We spoke casually which I appreciated, no pressure or rush. He helped us find a bedroom suit for my daughter. We rejected the first 4 sets he showed us, he didn't lose his patience. He actually took the time to evaluate our likes/dislikes. We purchased the perfect suit. I'd been looking months, MONTHS!!!! The only con is the delivery time: 6 weeks. Ughh! I hope that's not an industry standard. I would definitely buy from them again.

Great staff!! Our associate took a lot of time to get us the exact couch configuration that we wanted, and she even gave us her cell number so that we could ask any questions while we thought about making the purchase. We are excited for the couch and are even happier about the awesome customer service!

I bought a couch and loveseat with the extended warranty. I bought it to be leather however the color rubbed off the footrest within weeks. Of course the warranty didn’t cover this or anything else that went wrong. I was going to just go buy something with the $549 dollars I had paid for the warranty however no one told me that the warranty had an expiration date so lost that money also. The same thing happened to a friend of mine. My friend or myself will never buy from them again.

Associate walked me through the store giving me options for what I wanted. Ultimately found a great choice at a good price. Very satisfied.

Will never order from this store again. We bought a dining room table with chairs and a bench. We expected a delay in delivery of 4 months due to availability of supplies at time of purchase. At 4 months we were told delivery was on time only to be told a few weeks later that our shipment was delayed another month (only found out due to calling; no courtesy call). Fast forward, and our shipment gets delayed another 2 months (again no phone call, we had to call the store). In total, we were expected to wait 7 months for our delivery with no phone call or apology or concern for the money we spent on a product we eventually had to cancel for refund. Poor communication and poor expectations.

Very unpleasant experience with Ashley’s quality of service. Despite a mediocre in-store shopping experience, I still proceeded with purchasing bedroom furniture. After waiting over 6 months for furniture that I paid for on the spot, the disappointment continued when the third party white-glove delivery team damaged my mirror. The issues were reported; however, it was not documented by the third party contact center. It has been a month and still no replacement mirror. Then, to add to it, the distribution center did not include all parts to my bed set. This was also reported by the delivery person, I was advised I would have the remaining parts mailed to me in 7 business days. That time has exceeded! What makes matters worse is the lack of accountability and support, I’ve had to call several times and still no resolution. I think it’s beyond asinine for the customer to experience all this to get what they paid for, especially when it comes to a store like Ashley’s.

Great service was very patient through the whole process. 10/10 will recommend going here again!

I really liked the furniture and the staff were very nice and helpful. I'll probably go again or at least get furniture from the store online

Taylor was very kind and helpful when assisting me with my purchases!!!

Ordered a six piece sectional Taylor was the sales rep very nice very knowledgeable let us shop. Shopped around came back says it will be 4 to 6 weeks for delivery which is understandable these days a lot of things are on back order no matter what you order to be expected time will tail looking forward for the month to go buy lol we shopped around Ashley was more affordable and in our price range

Very pushy and walked around with you everywhere. Just wanted to look.

After looking around Madison at different furniture stores, at Ashley furniture I Found the perfect 2 chase sect for our little house!! also big thanks to Eric hoskins for helping us out he was very friendly and attentive. Definitely recommend!

Jeremy was super helpful in finding me the perfect mattress!! I'd definitely ask for him if you visit this store.

Y'all let me tell you about Ashley Homestore... I had looked at them on line and didn't see a reason to stop in. Boy was I WRONG!! They have incredibly beautiful furniture. Yes the prices can be steep (everything is right now), but you get what you pay for. Makinda was fantastic. I think we sat on and evaluated every couch, loveseat and recliner in the building. She was a trooper through it all. The other staff that I chatted with were super funny, very helpful, and kind. We found a couch I LOVE, in the right color scheme, and could be delivered quickly. 100% will shop this store again. Makinda is my girl, but I don't think you'd have a bad experience with anyone that works there.

Went in just to look around and met Sean. He never hovered after introducing himself but, he was very much available if we had questions. Sean was very helpful in assisting us in getting what we needed. He didn’t get flustered as i changed my mind about what I wanted and he provided the costs for everything I inquired about. He also provided the anticipated delivery dates on what I finally settled on. The only reason I gave the experience 4-stars was because everything I wanted was on back order until May and Sean had nothing to do with that, he was just the messenger.

Great customer service! Sean was not pushy, and gave good details of specials and conditions of using store credit.

I 100% will never buy from Ashley’s again. Although my sales agent was great the experience after that was awful. I was suppose to get my delivery on 2.22.22 for my son’s new bed. The delivery drivers called and said they were 15 mins out and asked which gate they needed to through and what paperwork they needed. I live on base. (My salesperson put that in the delivery notes) the delivery guy asked if I had truck in case they had problems at the gate. Um, no! I paid for delivery. I told him he needs to stop at the visitor’s center and get a pass to enter the base. He said he would call back if they had problems. Well 45 mins went by with no call. We called him back and he proceeded to tell me that weren’t allowed on base due to their prior convictions. Now this isn’t the issue. It isn’t these guys fault. You sent them to a delivery address that they shouldn’t have been given. You can’t get on an army base with felony convictions. My issue is the fact that someone dropped the ball on that end. 2nd issue, I took off work to be home for this delivery. The only compensation the customer service manager is authorized to give me is $60 or $100 gift card to your store. Um, no thank you. That doesn’t cover the time I missed from work. 3rd issue, your store phone number 615.855.3339 option #3 is absolutely useless. I have literally called over 20 times today. See the picture to show just some of the times I called. Only twice did a person pick up. I left a message with them to have the sales manager, Jason, call me back. And I left a message on the voicemail. Did I get a call back nope! Now I have canceled this order and have to wait 7-15 days for my refund. I paid in cash up front but it will take y’all up to 15 days to refund me money. This is the worst experience I have ever had.

Customer service was great!

The service I got from Jason and Makinda today was pleasant and helpful. They both were very patient with me. The prices were reasonable. Ugh! Mattresses are so expensive. The facility was clean and organized. I enjoyed my buying experience. Dropping a big chunk of cash is nerve racking, but Jason and Malinda’s kindness made it less harsh. Thanks to you both!

Bought a Tempur-pedic mattress. The associate that helped me was so knowledgeable and demonstrated every option for the type of mattress that customizes to your specific needs. We love this automated mattress! It’s awesome and so was she!

Taylor was very patient and helpful with meeting our needs. My neighborhood Ashley store entire team came to our rescue and I'm very grateful for all the support they showed.

It was easy to shop with great payment options

Taylor's customer service was superb. We told her our interest. She took us to the proper area then let us look at our leisure. She checked with us twice to see if we had questions, but did not crowd us. We told her we saw a bedroom suite we liked but wanted to look at a few more stores before making a selection. We returned a couple hours later and made a major purchase. She efficiently entered our order into the computer, matched the online price, offered a credit arrangement with 6 months no interest, set up delivery, and thanked us for our purchase. She was friendly, efficient, and very personable. It was a pleasure to have her as our customer service associate.

We had a wonderful experience and the gentleman Sean Tuck was very informative and never pushy. Went out of his way to find exactly what we were looking for and needed!

Excellent service, knowledgeable staff, considered and responded to our needs. Offered additional optional items to purchase with explanationst without pressuring us to buy. Thank you Jason Gross for all your expert guidance in selecting our bed and help with financing options.

Great customer service and very knowledgeable of products!

The customer service by Taylor in Madison was great! She was helpful but left us alone when we just wanted to look around. She answered all our questions and went out of her way to help when we needed it.

I went back to Ashley homestore because of the good customer service I have had in the past. Taylor was very helpful and I found the exact bed I was looking for and also another item I had not planned on buying but love it.

I had high hopes for Ashley Furniture, Eric was a great sales rep, the transaction went smooth until the delivery. When items were delivered they were installed incorrectly, which we didn't find out until we actually laid down on the bed and felt the bed break down. We went through the proper channels via customer service, long story short, we had 5 empty promises that someone from their repair dpt would call us back. Fast forward almost two months later, they finally came over to fix the bed that took 15 mins to install new parts. I had to go to the store and talk to the manager to truly have someone call me back and schedule the repair. The problem with this business is they have a 3rd party customer service, a 3rd party repair center, and they don't talk to each other. When you are paying $100 for a delivery fee, you would expect the installation to be near perfect and if its not a proper timely resolution (not almost two months) I will never buy from Ashley Furniture again.

Very great customer service. Demario was super friendly and made our experience and purchase a breeze. I will definitely be back to this location and recommend it to family and friends!

David was great!

Went in the Rivergate store to look and price a split king. Jason G. Greeted us and worked with us to find the best matress for us. I commend him for his hard work and willingness to work with us. This experience this time at Ashley HomeStore was much more pleasant than the last time we were in the store. We will return again. 5 stars!!!!!

Went in to browse and look for ideas and walked out buying the cutest table and bar stools for our entertainment room!! Everyone was very friendly and courteous even though they were super busy and short staffed. Transaction was easy and smooth

Called to order some chairs from your store in Madison Tennessee and the salesperson was awesome. Looking forward to our delivery and to more shopping in the future.

Needed to purchase a new couch and went looking at several different stores. Ashley had the one we liked best and we are super happy with our previous table purchase from them. Service was great! Dave Converse, was super helpful in fulfilling our order and covering the details of shipment. Looking forward to getting our new couch.

Nice store.

Walked in and was met by Italo (cool name)! I told him what I was looking for; bed frame, dresser, couch and mattress. He promptly walked me around the store showing me the various things I was looking for. He was very polite and although new, you could tell he knew his stuff. We must have priced 10 different couches out. I’m very thankful for all the time spent with me. What I liked best about the experience was how non pushy he was and let me make my own decisions without me feeling forced upon anything. You don’t typically get that in a furniture store. Also, shout out to Jason who helped along the journey. He helped me pick out a world class mattress. I would recommend this location to anyone. Money well spent

We had exceptional service, help, and suggestions for best pricing with our salesman at Ashley today. There was a polite and friendly atmosphere amongst all the employees who assisted to make our experience delightful. Thank you, Ashley- we plant to be back for any future purchases for our new home.

Dave was very polite and did everything he could to help me out. My transaction was quick and painless! I have my dream sectional now l. Thank you!

Recently bought two bedroom sets. Our sales representative was Dave. He was excellent in making the transaction smooth. Educated me on the sets I were buying, gave personal opinions on what would go, and was very attentive. I would definitely recommend this place to buy furniture.

Our experience was great! The staff was very friendly, helpful, and so patient with us! They were able to answer our questions, all while giving us space (which we all know it’s not fun to be hovered over). We will definitely be back to buy accessories for our new living room set!

After searching for weeks, we found a fairly good Black Friday deal we’re happy with.

Although the arrival time is long (and long everywhere else) Ashley’s was great.

Sean was awesome 👏! Got exactly what I wanted

MaryAnn helped my husband and I find some new furniture for our livingroom today. She was so pleasant, helpful, and patient as we sat in every recliner and sofa that they had in the store. She knew what functions each one had and what colors they came in. She listened to our needs and made sure we had the perfect livingroom for our family. It was so nice to have a friendly and helpful person taking care of us while at Ashley's today!

The curtisey and attitude of the staff more than made up for the prices. I had two Sells reps loading up furniture for me because the store was about to close and the delivery guys in the back were out for the day.

Great selwction of furniture but worst telephone service. Never answeres calls so its hard to get info on orders

Taylor was very knowledgeable and helpful. She worked patiently with us as we were deciding which pieces would work best in our home.

Sean was great at explaining my purchase in detail! He gave me options, cost breakdowns and time to think through decisions. Happy with this purchase!

Demario was amazing to work with. He was very attentive and insightful !

The sales people were very helpful and I was able to get a really nice bed and the most comfortable mattress. It wasn’t cheap, but sometimes you have to splurge.

Do not pay in advance for an order….Everything was fine in regard to the ordering process. Ordered a couch in July was told we would get it in October. Then I called to check the status… now saying January of next year. We called and left 3 messages at the store and emailed asking to get more info and no one will respond to our calls. I get that this is a problem for everyone throughout the country, but to me good services involves being courteous enough to return a phone call.

DeMario is awesome. Great salesman, easy to deal with and super nice. The manager of this store is also great and very helpful. Made our purchase smooth and easy. Store is wearing mask and making sure they keep guest safe while shopping. Would definitely recommend this place to anyone who is looking for new furniture.

Great customer service, quality and lots to pick from.

2 months ago we ordered a sectional we were first told all the pieces would be here middle of October except the center piece. We emailed the salesman and he told us good news it will all be here Oct 15th. So we ordered the sectional, kept in touch and he was very responsive. I then ask to make sure we are still good for the 15th.. no reply .. ask again.. no reply. So I go online and chat with them and they told me it would be Nov-Dec. explains why the salesman is ignoring me.. That night we go in to verify, the guy at the counter said yes that it is correct it got pushed back. We said forget we want to cancel the order, we want a refund etc. he said it may take up to 4-5 days to get the refund. So that same night we went to rooms to go and picked up a different sectional that was available the same day. The next day Ashley calls and says good news we were able to get your sectional sooner and it will be delivered the 14th. I said uhm no we canceled that order yesterday.. told him the situation and He said ohh ok I will let them know. Now the salesman emails and is kind of rude about it. I told him we have canceled the order.. he said enjoy your new sectional. Now I have Ashley calling me back to back to schedule my delivery.. ITS BEEN CANCELED! And still have no refund! I finally talk to a lady from customer service to get it canceled. She claimes she canceled it. 10 min later 2 more calls trying to confirm delivery date.. NEVER AGAIN WILL I BUY FROM THEM

This location is a joke. I bought this couch last nov and it has broken twice and since July of this year I have been trying to get this UCB fixed and have the parts. They say I cannot return the couch to get something different that a third party is the only one that can give permission which doesn't make sense at all. I have told Facebook twitter news channel 2 and 5 about this I'm so upset I'm so stressed and anxiety. No one has even offered anything for all the stress and anxiety I just keep being told I will get a call tmw.

Enjoyed visiting my local Ashley Homestore. Taylor was very helpful and informative. I found two bedroom sets that met my needs. I ended up buying one of them and of course now like every other furniture vendor the waiting begins.

We loved the experience at Ashley Furniture! They were so patient with us as we made our decisions on our bedroom set. We also brought my mother and law and they helped her pick out some things too! KD was pleasant to work with and answered all of our questions! Taylor was super to work with when we were looking at different mattress and was super patient with my mother in law as she tried several mattresses. We will definitely be back at the Goodlettsville location for more furniture. I would recommend this location to friend’s , family or anyone looking for reasonably priced furniture and great customer service!

It was a very professional visit

I bought a loveseat and recliner 7/20. Within 6 months the back and seat of the loveseat separated. A six inch gap has formed between seat and back of loveseat. The seat itself is sinking. It is 4 inches lower than other side of loveseat or the recliner. Called they sent a “technician” out to inspect. He was here 5 minutes took a few pictures and said seat needs replaced. Fast forward 6 weeks I receive a package from Ashley. In the package was a seat cover. Nothing is wrong with the cover it is the entire seat. Called Ashley customer service. The notes the so called technician, who had no idea what he was doing, were completely wrong. I have been given the run around since I started this process. I have never had this much trouble with furniture or any other furniture store before. Will not buy from Ashley again. So now I have to wait for another “technician” to come out and tell me what is wrong. I don’t need him to tell me. I am sitting in the seat which has sunken down 4 inches lower than other seat on opposite side. With a 6 inch gap between the back and seat. I feel like I will slide into the floor. Disappointed with the service and furniture. Would not recommend Ashley Furniture

Great store. Good sale prices right now still doing sale from labor day! Very professional people. Taylor and Jason is who helped us. Taylor new everything we asked her and we asked her a lot.Very good at her job! It was about 4:45pm and my husband and I wanted to check out another store first before we decide on the sofa and love seat. It was the very first place we went. Well Taylor had to leave at 5 so she got Jason to help us if we where to return. I asked and made sure Taylor would get the commission cause she is the one that really helped us.. So we came back and Taylor was gone so Jason did come over to help he was very pleasant also, Professional and honest. We asked about getting furniture when we wanted it and he explained what was going on why several weeks or months why we wont get it.... He was very professional about it... We ended up buying the sofa and love seat also i loved the tables that was with it so we bought those too, then my husband said to jason add on that tv stand too. So Jason got up and got the info on TV stand. He was a very nice manager and very professional I will go back to this store and let people/family/friends no about this Ashley store..... Ok so now it is 3 months later.... I have not had so much problems with anyone in my life like I have with this store. You can't get a phone number for corporate or the store manager Max his boss? When u google it it gives u the number for Ashley furniture corporate office but the one in Goodlettville isn't affiliated with that store ... It is a mess. . I bought kitchen table 6 chairs and a server they have scheduled the server ,,3 times already this is our 4,the time.. 3 times damaged on truck.... Then you reschedule and then ,2 days later it reschedules you another day. .... It has been just a head ache from the beginning.... Since all of this evening living room furniture there was problems. I really want to turn them in to BBB... You wonder who this guy Peter is who owns this Ashley's... No I will not give a good experience.....

Best experience I’ve have! Staff is very friendly, helpful, professional & great! Me and my husband was made sure our needs were fulfilled & it was a quick and fast process to purchase our couch. Would definitely be coming back to shop for more in the future.

Great selection and value. Courtney was very helpful!

Taylor at the Goodlettsville store was extremely helpful. Not only was she very courteous she did have all the information we needed in choosing a living room couch to replace our old one. I will definitely go back and purchase more Items as needed

This has been a terrible experience! My sofa has taken forever to be delivered! My delivery date was confirmed for 5-7pm, and the delivery guys called me at 7pm stating that they were an hour away. I waited a other 2 hours without ever hearing from the delivery guys again. I have completely wasted my whole night away waiting for a sofa that never arrived. They at least could’ve called me to let me know that they will not be coming. This is the most inconvenient, unrealistic way to treat customers buying $5000 furniture. I think this is ridiculous and a store like Ashley’s should have some delivery integrity and would hope that their employees are held accountable for mistreating customers. The delivery guys were super unprofessional as well! This has just been the worst experience. Hopefully, my sofa will arrive tomorrow, but I have no way of knowing if that is the case.

Do not shop here. This place is a joke. They use a 3rd party delivery service. Purchased couch months ago of course with Covid inventory was not available. Understand this process. What I have a issue with is delivery got pushed from 3rd week of August to first week of September. Store called and confirmed this delivery date. Took off work and no one showed. Not even a phone call. Had to call to find out why it wasn’t delivered. Could not get any answers. Was told I would get a refund for delivery. I did receive my refund. Was told delivery would be following week. Called them to find out delivery got pushed another week. Wow all this information I had to find out without someone calling to let me know. Good thing I didn’t take off work again. All I want is my couch that has been paid for. The customer service is absolutely sub par. This experience has been awful. I will not be doing business here ever again. I advise others do the same.

Very helpful. No high pressure sales. Great quality furniture. Very accommodating without the pressure. Five stars for me.

Great service

Great service! Researched a couch online, found one we liked, found a better one as a floor model at our local store, got a sweet discount and enjoyed the conversation with the employee that helped us. Shipping is crazy right now, but we are pleased and happy to wait.

We walked in and thought we knew what we wanted. We were immediately asked if we needed anything and told them what we were looking for. She took us straight there and gave us even more options and colors that we ended up falling in love with a storage option in white. Only took off one star because once we sat down to finalize the purchase it took way longer than we expected. Overall, really happy with our purchase and the help we got.

Lisa was an amazing salesperson and was very informative

Lisa Spratlen is the best saleswoman. She will make sure you leave a satisfied customer. The entire team at this store will make you feel valued.

Easy and fast Thnks for all staff

The sales lady Lisa was very helpful and friendly. If Lisa couldn't answer my questions she received help from colleagues without any problems.

Customer service and beautiful furnitures , they’re there to help you with any questions you have and they do not make you feel like you are pressure to buy anything if you are not interested, also financial are available they will try to work with your needs.

I left a great review almost 4 months ago on my in store experience at Ashley and unfortunately I have to delete it so that I can share my horrible experience after ordering, since you can only leave one review per business on Google. It has taken about 4 months for my furniture to be delivered. I reached out multiple times via email to my sales manager and never got an update on the order status. This sales manager also texted me on a Friday night at 10 pm. The text message didn’t provide any useful information on my order and was followed by a message that I would say is inappropriate especially for the time of day. The online order tracking does not work, it says the order number is incorrect. I have been patient and understanding knowing that shipments have been delayed due to the pandemic but when my furniture was finally delivered it was damaged. The delivery service called customer service on the spot and had them order a replacement. I never received a tracking number or email with an update for the replacement piece. Reached out via chat and an agent asked how to assist but after asking how to access my account for new tracking number they ended the chat without assisting me. I called customer service and spoke to an agent who told me that the replacement (that I sat and listened to the delivery service order on my behalf) was never actually ordered. After they created the order for me I asked how to access my account and they told me they didn’t know and had zero empathy for the entire story I am writing about now. I called the store and they immediately scheduled a delivery date for the new item. So I waited almost 4 months for my damaged order to come but am able to get the replacement immediately after ordering? Needless to say this is my first and last order from Ashley. I am expecting a full refund on this piece not because of the wait for it to come but because of how horrible customer service has been and how stressful this entire experience was.

Customer service was awesome and great prices

Don’t buy from this company - ZERO customer service - ZERO warranty 😡

I am upset because in April I went to buy a dining room and they told me that in mid-June they are going to bring me my things and it is August and to date they still haven't brought me everything. I can't have a family dinner because they are just lying that they are going to bring me the chairs and they change and change the days. The furniture is so expensive that you are playing with one saying that your furniture will be delivered in 2 months and it is already 4 months that I buy them

Great staff!

I love this store!!! The furniture is great quality and a selfless rep was very detailed and helpful.

Taylor was a great sales rep. Very knowledgeable and her customer service was spot on. Thank you for the great experience Taylor.

Excellent customer service

Good experience, affordable prices and friendly salespeople.

Excellent customer service, and they had exactly what I was looking for

Great people and wonderful experience shopping for a bedroom suite and bed. Great people were very helpful and nice. Would recommend family and friends to Ashley for all their furniture needs.

Nice store, nice products!

All the people we dealt with were fine, but when we bought a clearance couch as is we should have been informed that if something happened to it there would not be a warranty on it. Within one month both parts of the sectional broke. Spent the next month trying to get them to come out and fix it. When I stopped hearing anything from them my husband stopped by the store and asked about it only to discover that they refused to fix it. What happened nice to know from the beginning so we could have just fixed it when it happened.

Told me I could get my coffee table in June and my side tables would be late July. I was never informed that they were delayed. Coffee table in late August and the rest in October. Went to the store to see what I could get done and the guys was nice and told me it was Sat and they couldn't do anything until Mon and he would get back to me then. Never heard back. Tried to cancel and I'm going through hell to get it done.

The service was exceptional and the quality of the merchandise was fantastic. I would definitely shop there again.

Can’t wait for my beautiful couch to come in. Sean was so helpful and wonderful to work with and was able to work around my schedule so that I could get the couch I wanted when they were running a sale. Also, Ashley has the most beautiful furniture out of all the stores I’ve popped into lately. So excited to shop there in the future.

I had a amazing experience very helpful and very nice way better then the other Ashley’s I’ve been too all the workers are very helpful

Great customer svc and high end furniture with a nice discount.

I gave it 5 starts for store experience but after waiting pass the date of when my furniture was supposed to arrive its gone down to a one star. I actually had to ask for a refund.

Service was excellent and we found exactly what we were looking for.

Such a great experience shopping with Demario at the Rivergate location. He was so kind and patient. We were able to take our time to really choose the pieces we needed. Beautiful furniture and we loved the sale!

we went in today and got living room furniture and Demario a wonderful young man helped us he was very patient and kind. Please if you need furniture go in and as for him. Tell he we sent you

I stopped by the store during my lunch hour to browse. I told the salesman, Steve, what I was searching for. He listened to what I needed and was so knowledgeable about what he had to offer he was able to direct me to exactly what I was looking for. He made the process effortless. By the end of lunch I left the store comfortable that I had made the right purchase. Excellent shopping experience.

Taylor was like family and I loved that she waited on me. Hope to she her again. Thanks Taylor

I was help right away when I got there. Jason assisted me and was very knowledgeable on all the products and very professional. There was no pressure to buy from him but to get me what I needed and save me the most money. I purchased one the the adjustable beds and can’t wait for it to be delivered so I can get back to a great nights sleep.

Manager wasn't nice. Wasn't helpful. He didn't try to accommodate me and my needs. I came in to spend ALOT of my on all new furniture in my house for my whole family. I only asked to leave with 1 chair.... Or 1 couch.... As I have had nothing to sit in or on at my house in 4 months... The manager said absolutely not. So I went somewhere else! And because I went to another place.... As that place was closing... And they stayed open late to accommodate my needs ... I even tipped everyone in the store that stayed and helped me very well ❤️

Service was amazing in all aspects. Our salesman was the greatest!!

I went in Ashley's over the weekend, not intending on buying anything but the people at the Madison TN location were so friendly and really tried to give me the best deal possible. I was not able to pay for my bedroom set at the time because I have a block on my account and the sale was ending Sunday. They help my order open until Monday & to my surprise when I went in the store to pay, they had given me a greater discount on the bedroom set. Too, they didn't pressure me into buying anything & they answered all of my questions, Courtney even went around trying to put together a package deal that would save me money......

I'm not sure I've ever actually enjoyed purchasing furniture but I did with Ashley. The staff was engaging and attentive and fun to work with. The furniture is great quality! I can't wait to have my new furniture delivered!

I'm not sure I've ever actually enjoyed purchasing furniture but I did with Ashley. The staff was engaging and attentive and fun to work with. The furniture is great quality! I can't wait to have my new furniture delivered!

Great experience with the team at Ashley Furniture on Gallatin/Nashville Pike in Goodlettsville, TN today. Demarius was an excellent salesman who helped us every step of the way through our purchase. We can’t wait for our new end tables, coffee table, and TV stand to be delivered. Great furniture from past purchases. Great staff at the Goodlettsville store. Fantastic sale prices will all put big smiles on your face and bring you back for more terrific deals.

Employees do not answer the phone, staff does not treat customers with respect. Even the manager has an attitude of they have to speak to a customer. Roz should really not be a manager with the communication skills and attitude that she has.

When we went to the Ashley home store we were greeted warmly and told about some major once in a lifetime sale they were having. We picked out several things ( a leather sectional, 4 barstools, and an accent chair) and checked out. Almost 100 days later and we still haven’t received any of our order, the dates keep changing and what they supposedly have in the warehouse keeps changing. I believe several items of our order have arrived but because it’s not complete they give some of our items to other costumers and just order another one. We ordered in March and some of the items aren’t even supposed to arrive until July now. But that’s not the worst part. My wife was showing a friend the furniture we picked out on the Ashley home store website and it was significantly cheaper and the online store was offering 20% off, on top of it already being cheaper plus the items would be shipped immediately and the expected delivery dates were all within a few days. We confronted the store and they did give us a partial refund for the internet price, but wouldn’t include the internet sale price. If it wasn’t such a hassle and we hadn’t already waited so long we would just cancel our order. Completely awful. We purchased a sofa from another company and it came in two weeks, and then we went to another competitor for some end tables just last week and it too has already been delivered. Don’t try and call the Ashley 1-800 number either they are of no help. Update: We received our order and half of it was damaged. We were left with 2 barstools instead of 4 and half a sectional sofa. Insane. Now we have to wait months and months for the replacements and hope they’re not damaged.

Outstanding service. And great furniture! So excited to get our new desk!

Steven was very attentive and patient with us. He did not push anything on us not did we feel that we were pressed to buy something or make a decision right there.

Found a bedroom suite that I just love and will probably biy next week.

Demario was a very kind salesman and the manager helped me to get a good deal on my first bedroom set! Also high quality furniture!

The customer service that I received was very good. I was treatment with respect and I walked away feeling like I got a great deal.

Sean was great at helping me! Let me shop to myself and helped me when needed and I got a great deal! Great shopping experience.

Disappointed in their customer service. Ran across 4 employees as I walked tge store and no one greeted me.

Sean was our salesman he was great I went in saw one I liked and was out of their faster than I thought he is super nice I can honestly say it was a great experience

Do not do business with this company!!!! This was by far the worst furniture buying experience I’ve ever had!!! I purchased from them in November of 2020 never received any communication about delays, continued to call for months!!! Finally a delivery was scheduled in February of 2021. They showed up with my sectional when I was told I was receiving my tv stand, marked the tv stand as delivered ( although I never got it) damaged my property trying to deliver the sectional and still will not respond to my emails or calls about my property damage!!!

Went to almost every furniture stores in Nashville and did not find anything like Ashley homestore prices and quality. Best quality for the price for sure.

Looking for Living Room furniture and Jason was awesome. He took time to listen to my needs and show me what was available and the timeline it would take to be delivered. I am a fan of Ashley’s.

The worst customer service of any furniture store I have been to. You cannot call the store, as all calls are routed to customer service in Dallas. We bought several pieces of furniture 3 months ago, and the arrival date continues to be pushed back! No one offers to help, but continue to say it’s out of our control, in a very hateful manner. We will never purchase from them again!

I highly do NOT recommend ordering furniture from Ashley. On 3/17 I ordered a love seat and couch. I was hold it would be delivered on April 17th. On the 14th I tried calling all the numbers I could find because my call keep getting dropped. Decided to do the online chat. I was told my order was backordered until June of 2024... finally got ahold of someone in customer service. 2024 was a type-o but it was backordered until this June. Which was disappointing because April 17th was my back ordered date. On April 22nd (today) I received a voicemail to call a number to schedule my delivery. Did so, and the automated voice said I do not have an order to schedule. Called the number that left me a voicemail, the same lady who left me the voicemail said they do not have an account with my phone number. HOW does that make sense?!?!? Was finally able to get ahold of customer service. He told me that they shouldn't have called me and I should expect a call on May 15th to schedule a delivery for May 18th. While I am glad it is sooner than June, the whole experience has been awful. Every person I have spoken too has said something different. At this point, I just hope my set comes in one piece and I don't have to deal with Ashley ever again.

I Had A Great Experience At Ashley Furniture!! Sean Was My Salesman , He Was Very Patience, Generous, Professional, And Very Understanding. Sean Helped Me Find Exactly What I Needed!! He Explained Everything To Me And My Boyfriend Perfectly From The Material Of The Item To How Long The Shipment Would Take And Why! He Then Took Us To Jasmine And Jasmine Was Wonderful Very Outgoing And Professional As Well!! My First Experience Was Awesome , I Love The Personality Of Both!! And I Will Shop With Them Again!!

Their service is the worst that I have ever seen. Ordered a couch which 2 1/2 months to get. When it came it had some problems. Call service next day and was told that some would call within 48 hours. No one call and called them which was on a Friday and was told that some one would call on Monday. No one called and had to call them back. We were told that they could not give us a date for someone to fix. It took several more calls over several weeks. Got someone in to give us a date which was a month away. 24 hours we called to make sure that someone would be out the next. They were suppose to call but didn't t. When we got of hold of someone they told us that it would be another month before we get someone to fix the couch. I would avoid buying any furniture from ashley. They do not provide any service.

Gwen was so knowledgable, helpful, and courteous. Taylor was also a great help in picking out the perfect mattress. It was a pleasure working with both of them!

Taylor, the sleep/mattress specialist, was a tremendous help. We were in the process of buying a house and couldn’t purchase the day we browsed and worked with Taylor. She got us set up to make the purchase once we closed, so we wouldn’t have any issues with the closing process or the entire house buying process overall. The day after we closed we were able to come in and pick right up where we left off, as if it was the same day. She made the entire experience simple and stress-free!

The selection was great and the store was incredibly neat. The staff was very professional and courteous. Max was a big help as we painstakingly looked for a new sectional. He was a huge help to us finding our perfect sectional!

I have purchased half of my furniture from here! I love the choices and the prices! Great affordable quality pieces!

Walked in with a question. Walked out with the bed of my dreams. Sean did not rush í and push me to purchase. Together he and his manager, Courtney, answered all my questions. Courtney was well versed on the mattresses, foundations, and all the accessories needed for a perfect nights sleep!! I can't wait for delivery. Super excited! Thanks for a great shopping experience!

I guess I can’t give full review yet we only visited store and purchased bed room Furniture. A bit disappointed I have to wait like 6 weeks for my bed then another 5 weeks for the rest of the stuff. But you know that’s life with the rona! In store experience was fine walked in narrowed down what we wanted. She answered our questions and got us our prices... now we wait

Very friendly and helpful. Delivery times here are longer than other places, placed an order won’t receive for at least 6 weeks, could not give exact date, but overall positive experience.

We made an appointment with Jason and he was fantastic and we were to get everything we were looking for, all in one place and for an affordable price. Thank you to all the associates and mangers in the store

We had a great experience at Ashley furniture! Chase, our salesman, was very helpful, patient and kind! Thank you for helping us find furniture we love!

Quick and easy, good sale spent less then I planned and left with more then I thought I would. Our salesperson was super nice and professional answered questions we didn't even know we had. Overall a great experience will definitely be back.

Our salesperson Gwen was great. My wife had a new dining table purchase narrowed down to 2 sets. Gwen assisted with all the necessary details....measurements, materials, delivery time etc. We have several rooms of Ashley products and ALL have been purchased from this location. We will be back

Had a big selection instore just sad that the pandemic has put they orders on a long waiting list looking at 12 or 14 weeks to get my order.

I just bought an awesome bed at a great price. My last several furniture purchases have been at Ashley. Quality furniture, good prices and great staff!

John was awesome! He knew exactly where to take us and took great care of us. We special Ordered the loveseat that I have been wanting. So excited to actually get it. Thanks John for your help. We will definitely be telling our friends to contact you. Gina Abell

Great service and found the type of couch we wanted for a great price.

My experience with the River gate, TN store (#13), was fantastic. My wife and I went in to purchase an adjustable bed/base. Our sales person was Max Smith. Max went above and beyond for us. My wife had very selective choices and expectations, and Max met every need plus more that we wanted. The quality of furniture is top notch. The financing experience was fast and easy. We left the store with complimentary queen size cooling pillows, that other brand name stores never offered us. Max showed us several types of makes and models of mattresses and explained the functions of how the base operated in full. When it came time to sign the paperwork, Max explained everything about warranties, delivery, damages,replacements,etc. Max left no stone un covered and made us feel fully satisfied as customers. The rest of the staff in the store was very courteous as well. I would highly recommend this store for any household needs.

First store was very rude and ignored us for 45 minutes. Then, went to another store and they were helpful until 8 weeks later when we never received our products and called and they overlooked calling me and letting me know that my item already paid for was discontinued.

Taylor was great to work with!

Customer service is great.... didn’t love the variety of the dining table selections available in store, but the employees were understanding and not at all pushy. *** UPDATE, 6 weeks later*** still have not received any furniture... after ordering about $10,000 worth of furniture and being told it should be delivered in 6-8 weeks but “no more than 8 weeks” just received communication that we wouldn’t be able to receive our order until the middle of JUNE!!!! Seriously... what kind of business model works this way? 4 months to deliver goods???? We cancelled our order, we will figure out somewhere else to spend our money!

I cut myself short the first time by going to another furniture store instead of Ashley’s Furniture . I didn’t make that mistake twice. I love the quality of their furniture as well as the customer service provided by Taylor. She was awesome! I had another appointment to get to and she got my order put in and me approved in minutes. I highly recommend going to Ashley’s to get your next furniture purchase. I definitely will be returning to Ashley’s to replace the over priced, cheaply made furniture that I bought from the other place. Thank you for the customer service and the quality furniture for a reasonable price.

I have waited 4 months for my order.. a month over expected delivery. Was told it would be the end of this month and now the run around again. Can’t get an accurate answer from anyone. Each person gives you a different answer

Stopped by today to see what would grab my eye. Worked with Gwen H. and she was very helpful in working to get what I wanted ASAP. As always, I will be going back🥰🥰 They have a great selection of odds and ins, art, and lamps. Quick financing options that really allow you to be mindful of your budget.

Jasmine was definitely amazing. She really took the time out to really get to know what the customer really wants. I would definitely recommend people to go see her. She made us feel comfortable instead of treating us just to get her numbers or commission. The number 1 furniture place is the place to be.

10/2020 : I’ve ordered from Ashley home store twice. Each order something is wrong every time. On the 23rd of September 2020 I had a dinning table & chairs delivered. They forgot the screws to the table & have yet to send them..The first time I ordered was last year from the Thompson lane location, I furnished my whole apartment there & the bed came with no screws for the rails. Then from there the handles on my dressers started falling off & won’t stay on, that was December 2019. I’ve put in several claims to try & get the dresser replaced since then & it has yet to happen. I will not be ordering anything else from any Ashley home store location. 02/13/2021 Update: was promised 2 deliveries dates last week & they never showed up.

Worst customer service ever. I am beyond disappointed with our experience with this company. We ordered over $5,000 worth of furniture in October. We were promised everything would arrive within 10 weeks. It is now February. Nowhere near close to having our furniture. They ended up canceling our entire order without our consent. I will never recommend this place or advise furniture from here. We have been going in circles since we signed paperwork and agreed to purchase. Absolutely nightmare of an experience. I do not normally complain or take the time out of my day but feel it is necessary to receive this feedback. Look elsewhere. There’s better out there.

Probably the worst experience shopping in my lifetime. Everyone was very friendly when we were spending money and that’s when it ends. We bought everything for our new house from a tempurpedic to the bed set, to dining room furniture and sectional and tables for the living room. This was last October with a promise of 10 weeks shipping at the latest. It is January, I have no idea where our stuff is and now I’m trying to return the one part of a sofa we did get delivered and it is a struggle. Called weekly with promise of a manager reaching out. Every time we called again they “had no notes and no record of our call.” Finally decided to just go to the store since nobody would call us. After going back and forth with the people at the front desk and waiting 30 minutes to talk to a manager we finally got good news to get our order cancelled and to have a sofa piece taken back so we can finally just go and buy a couch and everything else somewhere else. Scheduled the pickup for the one thing we have and took the day off work. Nobody shows up! Called twice in the morning to confirm they were coming today between 11-2pm. Called customer service to see if they can contact a driver so at least we have an updated window. Probably the worst attitude I have dealt with since the beginning. No there’s nobody you can talk to and “I guess you’ll just have to wait a little longer and if not you’ll have to reschedule”. That’s it! I took a day off for nothing and now I’m sure I’ll have to take another day off and who knows if they’ll show?! I am not sure how this company actually operates. The employees are clearly aggressive because they probably get screamed at all day. I didn’t even raise my voice and just sincerely want to be done with all of this. I have filed a complaint with the customer service line, I have called many times with no response, and I am not sure why it feels like I am the one who works at Ashley Furniture. I hope people read this with sincerity and purchase somewhere else. This has been such a headache and we still live in a house with no furniture. 2/9/21 just wanted to update everyone here again. I have responded to said email. Still no reply there. Went into the store, cancelled everything but the bed frame after waiting for a manager to talk to. Was initially denied a cancellation and offered store credit. Not sure why I want to add another year to the wait. Just called to see where my bed frame is, they said that was cancelled too. Tried to call the store again, no answer, no voicemail. Can’t seem to talk to anyone here that knows what’s going on without driving over there. I feel as if this is some kind of scam that I have found my way into. I literally just wanted to buy furniture and here I am 5 months later with part of a bed frame and a mattress. Is there anyone that can actually help me?? Edit 3: it is March 30th. Just called to check on replacement for damaged frame piece that occurred during shipping. No notes that it happened, no notes about a replacement, nothing can be done because I’m out of the “72 hours”. I have ever email from well within 72 hours and then some so again, not sure who can help me? Can someone please just send the replacement piece so I can go on with my life? I ordered back in October. No contact, no follow up, no information on why to so, just a 4,000$ bill.

Gwen is a great, helpful salesperson. We are very happy with the Darcy sofa.

Courtney was an amazing salesperson. The delivery scheduling team are awesome. The delivery guys were professional and curious. We did have a wait for our furniture but most of it came sooner than first expected. Very happy with the experience.

Not the best looking furniture for my taste that is. But I did manage to find a perfect size bar table that will be used as an island. Great service. A little pushy but not as severe as the other furniture places I've visited. Thx

My husband and I went into the store today and we were greeted by Taylor. She was very helpful. She wasn’t pushy and let us look as long as we wanted! We ended up buying more than originally planned. The furniture is high quality and I absolutely fell in love with my purchases! The transaction was quick and easy. Thanks again Taylor!!

Ask for Max!! Best sales associate ever!!

Very polite salesman. We had Chase who was very helpful in every way shape and form. We bought a Theraputic Bed, Bedroom Furniture, Kitchen Table for our Newly Purchased Home here in Tennessee. We just moved here to Tennessee from Arizona. We will purchase more from Chase in the Future.

Went into the store to look for a twin bed. Though they did not have any thing on the floor, the sales associate took the time to show us what was in their system. They have a better selection than what is on line. Appreciated that we could find a bed for our son.

I had a very pleasant experience at the Ashley Home Store my salesperson was very friendly and answered all of my questions to my satisfaction he made me feel very comfortable and he had a great sense of humor and I am planning on purchasing more furniture the store had a wide selection

Good product knowledge, Friendly, and helpful.

Absolutely horrible experience. Went in and was confronted at the door. A simple greeting would have been great. Unfortunately, when we said we were looking for a sofa - Billy spent 2-3 minutes wasting time telling us about the "specials" on mattresses. We aren't here for a mattress today, Billy - we said sofa. He never pointed us in the direction of sofas or told us anything about sofas. Oddly enough, He followed us around the store and spoke into his headset three times. Honestly, there were two sofas I saw I would've spoke to a sales person about - but, after this dude creeper'd us around the damn store - we left. Later that day - we bought a sofa from La-Z-boy. Spent over 1500 at your competitor.

The staff was very helpful while helping me pick out my furniture. I will definitely be going back!

Over all my experience was great. Walking in everything is neat and well put together. I definitely felt safe that’s very important especially during a pandemic. I got greeted shortly after walking in and was asked if I needed help with anything. I continued to brows around and I had another employee ask if I had any questions which made me feel welcomed and important. We decided to make our purchase and I’m very happy with the service provided. Definitely coming back .

I will never purchase another item from Ashley Furniture in Madison, TN. Product was delayed 3 months and I was not notified. The model purchased is displayed in the showroom but manager refused to deliver the floor model, instead offered free delivery for the 3 month delay. No effort made to find alternative solutions. The worse customer service!

Nice selection. Good service with attention to detail.

We went in today to find a new table and found aa great one in our price range very quickly. The sales person (Aaron) was very helpful.

Very helpful, nice and friendly..and very very patient 😬😁

We had a wonderful experience at the Rivergate location. There was no high pressure to purchase. Gwen Holley, our salesperson, was knowledgeable and very helpful. It was evident that she wanted us to find what we were looking for and to be happy with our purchase. Justin, the manager, was personable and represents the organization well.

Jason Gross is kind, fun, and comfortable to work with. We just a bought a new house and this was our first ever large purchase. He was patient, gave us space when we wanted it, and made sure to always verify any finance info before saying it was set in stone. At the end of the process the manager Justin helped us out in a way that we didn't expect, left us speechless. Its obvious that customer service is the #1 priority at Ashley Furniture in Madison and we will be recommending this location to all our friends and family.

Courtney McWhorter was our Sales Rep. She walked us through all the steps we needed to know with such “Intelligence, Professionalism & Class”. We even referred her to our Aunt who is interested in buying a Couch set. I will definitely go back to Ashley Furniture because of Ms. McWhorter😉.

When my husband and I walked in, the associates were not pushy, allowed us to look around. We had an idea in mind and an associate, cannot remember his name directed us to Ms Taylor. Taylor was incredibly knowledgeable in what we were looking for, gave us space to discuss with each other and then promptly ask if we had additional question. We purchased a recliner couch with electrical outlets and USB ports. Once money gets saved again, we will come in for a single recliner to match and also utilize Taylor's knowledge on replacing our bed. Thank you once again for a flawless experience.

Amazing furniture at great prices! Everyone was so friendly and willing to help!

Great prices and a lot of furniture To chose from.

It was a clean and friendly place and the associate was friendly

This place has the worst customer service.... I spent 11k on furniture in September and I am still waiting on it. I have been told that it was in the warehouse and I would get a call Friday to schedule a deliver. This never happened, I called today just to be told that they no longer have the pieces and they have no idea when it will be in. *****DO NOT PURCHASE FROM HERE!!!!! ***

Friendly service, they were able to help me find exactly what I was looking for. Will definitely go back for any future furniture needs.

Great experience and great service. Everyone was so helpful. Go by and see Gwen Holley for your furniture needs. She is the best.

Me and my wife went into the store looking for home decor. Gwen Holley the sales Professional assisted us immediately as we walk in and showed us around the entire store. As she walked us pass the mattresses she showed us a Huntley Glide-away King base that had been discontinued and gave it to us for a beautiful price. We are enjoying the movable bed now as we share our experience at Ashley’s. Thanks, Kenneth ,Lasheka Smith

If you buy any furniture here and they try to SELL you the insurance don’t buy it unless you plan on using it! The no use no lose is a total farce. We spent just under $5000 five years ago and were talked into the coverage because how can you lose. This is how. When we went to buy with our $249.99 credit, we learned that we had to spend a minimum of $500. We were never told this when we bought our furniture. I looked through my paper work and found nothing that stated this. I was told that they now give a flyer with that information. Okay, so I’ll look around but how do I know what’s on sale? Oh, you don’t get the sale price because you already have the credit. So, everyone else gets up to 50% off and I have to pay full price? So, can I buy clearance items? Only at full price! That’s crazy! So, I could have gotten the same deal (if I spent $500) without buying insurance that I never would have bought without the pitch! I was told that there was nothing 50% off. The sign says up to 50% off. Does that not imply that something is 50% off? I was told that that was a marketing strategy that everyone uses. I will be shopping elsewhere!

Gwen Holley at the Madison, TN store is so pleasant to work with. We had to order our furniture and she explained the process very clearly. I enjoyed the process and would absolutely go there again to purchase furniture.

Great customer service, and good quality merchandise

Love them Max's his the man! Thanks

Shame on them. Run away from this place as fast as possible. Bought furniture in September. Currently they are saying delivery will be February of 2021. Will be filing with the Better Business Bureau. They continue to sell furniture that will never come. They will lie to you to sell you furniture and get commission but not hold true to their dates. It is terrible to take advantage of people during this time. Bought furniture from another company and received it in weeks. Will never again shop at Ashley. They will reach out and ask for your info but to look good on the reviews but the escalation team will provide you with no actual solutions or get your furniture to you. I have talked to them for for weeks. There is zero accountability, zero compassion, zero remorse. Said we would settle for the floor model and told “we can’t release them because of covid safety issues”. You can come sit on it at the store all day and buy it and wait five months but you can’t take it home because then it’s unsafe. How much sense does that make. As long as your payment goes through they are done with you.

Staff was extremely helpful, but not pushy. We told them what we wanted and they were very knowledgeable about the furniture. We will be shopping here more

Only after filing a BBB complaint did anyone even reach out to us. They managed to get us two pieces but we still have to wait until February 2021 to get the couch. That is 5 months. Asked for a floor model then and was told no. It&'s more important for them to have it to make sales that they can&'t fulfill than to provide customers with the items they have paid for in full already. Will never as long as I live spend another cent in there. They care about profits over customers 1000%.

If I could give Ashely 0 stars, I would. I ordered a queen bedroom set in July from Ashley in Rivergate and it has yet to be delivered now in December. I was originally told it would take 6-8 weeks, now it has been 5 months and I still have no furniture. The delivery has been scheduled 5 times and canceled each time either the day before or the morning it was supposed to arrive. I am beginning to think this company is a gigantic scam. When you try to call, you get placed on an automatic messaging machine that takes at least 30 minutes for rude and unhelpful individuals to answer. I literally had a person tell me to cancel my order if I was so upset that it wasn't received. Apparently Ashley thinks telling people to go somewhere else is good customer service. These individuals also can't offer any information on someone higher up to talk with to get the problem fixed. Seems like a big scandal. I've filed a complaint on the company's webpage to get one email of an individual who said she would "look into it". I never received another email back even after following up. I have filed a complaint with the Better Business Bureau and still nothing has changed. This is the absolute worst buying experience of furniture I or any of my family/friends have had with furniture. Buyers please go literally anywhere else and avoid Ashley.

If I could give Ashely 0 stars, I would. I ordered a queen bedroom set in July from Ashley in Rivergate and it has yet to be delivered now in December. I was originally told it would take 6-8 weeks, now it has been 5 months and I still have no furniture. The delivery has been scheduled 5 times and canceled each time either the day before or the morning it was supposed to arrive. I am beginning to think this company is a gigantic scam. When you try to call, you get placed on an automatic messaging machine that takes at least 30 minutes for rude and unhelpful individuals to answer. I literally had a person tell me to cancel my order if I was so upset that it wasn&'t received. Apparently Ashley thinks telling people to go somewhere else is good customer service. These individuals also can&'t offer any information on someone higher up to talk with to get the problem fixed. Seems like a big scandal. I&'ve filed a complaint on the company&'s webpage to get one email of an individual who said she would &"look into it&". I never received another email back even after following up. I have filed a complaint with the Better Business Bureau and still nothing has changed. This is the absolute worst buying experience of furniture I or any of my family/friends have had with furniture. Buyers please go literally anywhere else and avoid Ashley.

Helpful personnel. Good prices

Jason and Taylor were outstanding peoples. They helped the wife and I pick out the perfect bed. Can't wait till it gets delivered. Those 2 deserve a raise.

Horrible experience since September, less than six months after getting our new furniture. The armless sofa frame broke. Now it’s December and we can’t be told when we will get a new sofa. The furniture quality is poor, customer service is worse and the warranty is worthless when you can’t get a broken piece of furniture replaced promptly. COVID-19 is not an excuse.

The staff was very helpful but not to pushy and the selection was great.

Quality furniture that’s reasonably priced.

Taylor and Lisa helped me out with exactly what I wanted! Can’t wait for my new bed to be here right before Christmas! Merry Christmas to me 🥰

Store was very clean and the staff were casual and friendly. Found what we wanted right away and the purchase process was smooth. Was great that the salesperson wasn't the typical sales pusher and just let us make the decision about what we needed.

We have always had great service at Ashley and our furniture is beautiful.

Highly recommend for mattress purchasing! We visited 7 different stores while mattress shopping, and we thoroughly enjoyed our visit to Ashley Homestore in Goodlettsville. Taylor was a HUGE help to us! We came here 3 different times, and each time she was beyond helpful. She never pressured us, and continued to give us any bit of information that we asked for. She definitely knows her stuff when it comes to mattresses. We will definitely be back one day.

Great

Gwen is amazing and will work with you to make sure you walk out with what you want. Literally hands down customer service.

Customer Service, nobody answers the phone... This goes back 2 months ago, we rescheduled the delivery a few times because the pieces of furniture were backordered which I fully understand. When we finally received the call saying that all the pieces were in stock and ready to be delivered, the guys showed up with no mattres... Unacceptable! Now, I’ve been 2 days trying to call the store, leaving messages, and nobody is answering the phone. I have no idea what happened with the mattress as wasn’t showing in the order when the guy came. Looks like I will need to go to the store personally to figure it out what happened with my bed... oh well 🤷🏻‍♂️🤷🏻‍♂️

General manager was very knowledgeable and professional 👏

Love this place and wonderful customer service

*** Updated 11/13/2020 See Below***The worst experience I have ever had with furniture. I understand there is a pandemic but when you purchase furniture and every time you call you wait two hours on the phone and they push your order out further and further. Granted I have already paid in full for the order. They first said it would be 10/29, no delivery. Called and they said 11/5, no delivery, called and they said 12/11. This is 2 full months later and still nothing. If you want furniture anytime soon don&'t go here. They keep selling furniture they cannot fulfill delivery on. I get an email every day from them trying to sell me more furniture which is crazy. They shouldn&'t be selling anything until they fulfill the orders in place. I will update as soon as I call and they push the date further. BBB has been contacted and they are working a backlog of complaints against Ashley.Update-Emailed the information Ashley asked for and received a generic email that said &"we are sorry for the delay and are working on getting items out faster.&" No acknowledgement of my personal situation, or dates they will fulfill the order. Nothing. Totally and completely unacceptable. They put responses on the bad reviews that result in nothing. All for show! Atleast the BBB has contacted me and they are working it for me. Worst case scenario dispute with credit card company since the paid for items have not been received.

The customer service was amazing, we worked with a gentleman name Max and he helped us find 3 rooms full of furniture, we spent over $14,000...I am so happy with how everything turned out! Not only was I diagnosed with terminal cancer, my son also had to get a feeding tube so 2020 has been a really rough year! But having my house put together and it looking so beautiful means so much to me, thank you Ashley HomeStore you guys are amazing! I'll definitely do business with you again and I'll recommend you to friends and family!!!

Bought a queen bed frame for our sleep number bed. First time in one and the staff was super knowledge and was upfront and very honest about how long the delivery would take. I would for sure come back agin in the future.

Good experience...newer salesperson but another helped...kind of high delivery charges tho

Great customer service! Wonderful variety of products.

The local store was fine to work with. DELIVERY has been the WORSE experience I have ever had with any company. It takes at least 20 minutes to get on the phone with anyone to discuss delivery. Once I was able to speak with someone at a call center, they gave us a date of delivery and then did not deliver. We called again and they said it was changed to a new date. The new date came and they didn’t deliver. We called again and they stated something about not being able to cross the bridge to our home. BUT NOONE TRIED TO CONTACT US TO RESOLVE THE ISSUE! We now still do not have furniture or a bed to sleep on at our new home and I cannot get anyone from the distribution center to contact us to pickup the furniture ourselves. I WILL NEVER USE THIS COMPANY AGAIN AND YOU SHOULD NOT EITHER!

Courtney McWhorter made my many visits each a fabulous experience. I drove past another AF, just to go to her store when I finally purchased!

I liked the sales person Monique she was very helpful

Awesome sale, buy one get one 50% furniture!

Stay away from this place! We were told it would be 2-4 weeks for delivery, 7 weeks later we are still waiting on our chairs for the dining room table. When they delivered the sectional we ordered, they were tossing it out of the back of the truck and broke the frame. You can&'t really tell because its hidden by fabric. I&'ve tried to call and see when it will be replaced and today I was told Dec. 31st. So I asked to be refunded and pick out something else but was told no! I&'ve called several times and have to wait over an hour each time. I&'ve purchased quite a bit of furniture through Ashley over the years but I guarantee this will be the last!! Horrible customer service!

Great service and great prices! Very satisfied!

I visited the Madison, TN location. The service was great and staff were super friendly!

Excellent customer service from Chase! He was very knowledgeable and efficient.

We were greeted by Courtney and she did such a wonderful job of explaining their current promotion and working with us on financing options. She’s the best, we will definitely come back to her!

John was very helpful and knowledgeable . We give him 5 stars .

Bought table and 6 chairs. 2 chairs have 1 leg to short 2 chairs have chips in them. Customer service is a nightmare. Won't buy nothing from them again. And I used to be a great customer

Very helpful. Got just what I needed