Ashley Outlet Memphis, TN

The Ashley outlet staff was excellent, especially Keke. She took such good care of us. She went over every detail about the furniture we were interested in. She answered all our questions. She is an excellent salesperson for your company. ...Paulesther Nance

The service in the store wasn't terrible, as long as they know you are spending money. However, things change once you run into a problem (them delivering damaged furniture). Then, nobody seems to be able to help & customer service goes down the drain. It was bad business all across the board from the store to the warehouse/delivery drivers to the customer support reps. Ashley's did a terrible job handling this situation & I had no help from the store when it came to a resolve.

If you happen to be shopping for furniture, ypu would be remissed if you didn't go by this place. Additionally, you must ask for a young man named Kelby. This young man was so helpful, knowledgeable and polite. Very respectful young man. He helped me pick out the perfect recliner for my mom. This recliner original price was over $1100.00 and I was able to get it for more than 50% off.

Jessica was so helpful and pleasant!

I had a great experience from the time I walked through the door til the time I left. The item I wanted wasn’t available in store but I was assisted with placing the order for the item on line. The agent was patient and very helpful. All around great experience!!

I entered the Ashley store in Memphis and was greeted by Jessica. After telling her what I was looking for, she guided me to the furniture which fit my needs and fully explained each piece. I was able to quickly choose a beautiful sofa sleeper. The dining tables which I liked however came with chairs which I did not like. Jessica immediately searched for items not on display and we found a beautiful table & chair set all at affordable prices. Jessica is great! She is professional, friendly and familiar with all the Ashley stock. I can't wait till my furniture arrives

Jessica was knowledgeable and extremely helpful. I definitely suggest you check them out. Great deals!!!!

Wrong size mattress delivered with queen size bedroom. Received a full size instead of queen. No one seems to be able to correct it, sad service.

If you want to have a terrible experience, go to the Ashley outlet In Memphis and ask for keke. She has the worst customer service I have ever experienced. We walked in and within five minutes we had walked out. She does not want the customer to decide. She wants to decide so that she can collect on her commission, Why some people choose customer service I will never understand. We gladly went someplace else.

Easy to shop.

Excellent exoerience-get a different delivery service. The delivery service was terrible - absolutely terrible

Was told my chair was there , then when I got there they could not tell me where is was . Sorry we will call you later .

friendliness worker and very supportive

It was a great experience a the lady's and gentleman was very nice and curious 😀

The staff at Ashley were very polite and helpful! They explained the process very well! Delivery was on time and the workers were polite and explained funcition of chair!! I was very happy with all aspects of the transaction!! I would gladly recommend them to anyone looking for furniture!!

Would give 0 if I could. Just let people look around. There’s no valid reason 3 people asked us in the span of (probably less than) 5 minutes our names and what we needed. No means no! Let us browse in peace!!!! First time, it was ok, sales routine, I get it. Second was very pushy and annoying. Third was on our way out & solidified that we will never be back. Laughed at how ridiculous it was. Just accept that people are just looking & get off our backs, and you might have had some customers.

These people absolutely refuse to let you just look around the store. I was in for maybe 3 minutes had 2 managers 1 employee ask me my name email phone number what we are looking for. We left because we were getting harassed.

Have great deals on furniture but u have to watch for quality

Delivery was quick & easy. The guys were very cordial & responsive to my questions.

The Mgr Keke made my experience easy by being very knowledgeable and helpful. I will definitely be back.

The shopping experience took only 20 minutes. However, the check-out process was horrible and took over 30 minutes for nine home accessory items. There was no help or support from other free staff in an empty store with no other customers to help the sales associate. If the error was on the associate or maybe a bad POS, there was no need to have the customer (us) stand that long and suffer the long wait. I'm a Director of a retail merchandiser. This would never happen. I hope this gets the attention it needs.

Kiki was great salesman

Very friendly and helpful salesperson. Helped us get the best price

Customer Service was great!!!!

My sales consultant on Summer Avenue was wonderful. She was so helpful and went beyond to make my experience excellent.

The staff are so nice and was very helpful

Jessica was a great associate!! Helpful from the moment we walked in the store. From information about the item we were looking about to financing options.

KeKe was very patient, professional, and informative on what my grandmother needs of her taste of furniture..

Lake was very nice, she wasn’t pushy. I purchased a brand new bed that’s great for my guest room.

Exceptional and Excellent service today from Keke. She was friendly and very knowledgeable. She is awesome

Salesperson was helpful and professional. Great service.

Such nice helpful positive sales people helped us today when it seemed hopeless. Lots of folks got helped today because of this Outlet of Ashley!🙌🏽

Great working with Stephon for our new loveseat. And it was delivered the next day! Will be coming back here for all our future furniture needs.

Jessica was super awesome and helpful and made sure we received what we wanted! Great experience!

Employees were very caring and helped choosing furniture.

Everything was great

We went in just looking getting ideas but the salesperson Karla was so so good at explaining everything I purchased. Then Jessica came over and we added more items

CiCi was a great salesperson. She was patient and worked with me to ensure that I found what I wanted at a price that worked for me. Great customer service.

Pleasant prompt and professional.

The Ashley Outlet supervisor and staff were patient, knowledgeable and courteous. We had an overall great experience. Thank you.

Bought furniture...$2000 ....

The gentleman who helped me was awesome. The table looks great in my house.

Keke was outstanding did a good job I’m thankful

I had an awesome experience with KeKe…Go get that furniture you desire for your home

Keke is the best. Really patient and passionate about what she does. She made my mother and I feel like family. Will definitely do business with her in the future. Thank you Keke.

Initially put my order in on the 18th. The salesperson and assistant store manager failed to put the financing paperwork through waited 3 weeks on a sofa chaise that was never put in. Called the 1800 to check the status of my delivery and the CSR asked me to make a payment. I’ll explain to her that the purchase was financed and she told me that the financing paperwork was waiting on a signature, but I had the paperwork with the signature in front of me. I then called the store and spoke with the store manager, who was checking to see if the delivery could be made any sooner and he would call me back. I never received a call back. I finally spoke with him two days after the initial call and he claimed that he called back and couldn’t reach me. So. No resolution was made and now I don’t have furniture because I sold my sofa chaise

Keke is AWESOME!!! Everyone was friendly..oh and great prices….

Go see Jessica Jonea! She will hook you up and give best deals!!

My wife and had a very good customer service experience with Takesa at Ashley store. We purchased twins beds for our grandsons. Thanks so very much for working with their customer. We definitely will recommend our friends and family members.

Found just the piece I needed and they helped me load it up.! Very satisfied.

Didn't get the price promise. Computers were down so no receipt. We call back several times to get email receipt. They were suppose to call back in an hour for price adjustment, a day later and we have not heard from them

Salesman was very professional and patient with me.

Karla was super nice and very helpful! Can’t wait to go back and redo the living room next!

Great service

It was some issue going on with the account so I didn’t get a chance to purchase anything

Jessica Jones was awesome!!! Please see her at the Summer Outlet

Lee was great! So professional but also personable.

Cici was amazing!!! She helped us through the whole process and we walked away with nice end tables for our master bedroom!

Ms.Karla has excellent customer service. She was very thorough. The manager KeKe was very nice. Both ladies very professional 10 out of 10 recommend

Great job enjoyed shopping

Lee and Keke were professional and knowledgeable. They made my purchase easy.

I purchased a 3 table set. The sales rep Jessica J. worked to make sure that I got what I wanted. She was professional and friendly. The set is great.

The entire team was very professional. I would definitely purchase from the outlet again. Thank you to the Memphis, Tennessee Outlet Team.

I went in to the store looking for a set of dining chairs and the sales person was able to assist me and I was able to find what I was looking for

Kiki #1. Helped me find the right furnishings I was looking for. Thank you KiKi...

Karla was very nice and showed me what I asked to look at without any pressure.

They were amazing help us with furniture and delivery very friendly staff especially Keke and Stephon.

Very kind and helpful staff

Jessica was very welcoming and attentive while helping me pick out furniture to decorate my home. I will definitely be returning.

Quick and efficient service.

I was there a week ago. I was bombarded every 2 minutes with questions and then the sales associate trailed me around the entire store. I do not feel comfortable looking in a store where I feel like I’m being followed the entire time.

Well worth it friendly staff very knowledgeable 100% will go again

The ladies there are sooo full of life. The night crew I had last night , nobody is a stranger coming into their store! They were about to close when I arrived but they still helped me & didn’t complain about, it was time to go! Because of them I will be purchasing all of my furniture from their store

Karla was amazing! Helped me out so much. Made my first purchase so easy!

Thank you CiCi Davis, very professional sales lady she was very helpful. I would suggest that if you are in the market for furniture go check out Ashley outlet and ask for Ci Ci .

Kiki and the Team are top notch super awesome and the Customer Service was top tier! We will definitely buy and shop with them again. Not to mention they really work with the Customers Needs and pricing. They are a Blessing.

Outstanding customer service

I gave this rating not because of the Customer service of the sales professional she was top tier she was pleasant and over all a great sales person and I was going to buy the item . But the manager who was going to finalize the sale need to know about market place and people do not need to feel like he is doing me a favor with me buying something from his store . Manager do better

Jessica was very helpful with the ordering process. Good experience.

Not as cheap as they claim

Keke was very knowledgeable and very helpful. She assisted me with selecting a wonderful dinner table set.

Lee was my sales representative. He provided the best customer service I've had since I started shopping for new furniture. He made an overwhelming experience feel manageable. I will definitely shop with him again.

The sale person was Ms Cici she was great and very professional

Associate very knowledgeable very friendly assisted me immediately very informative of each item. I purchased oh my experience was exceptional.

Friendly staff. Shout out to Lee White. Great guy, he'll take good care of you.

Staff was welcoming and knowledgeable. I was very pleased with the customer service yall.

Great customer service

Good attention

Ms woolridge was extremely helpful and friendly. Loved how she was in tune with both of us either wanting or not wanting something.

The employees were very helpful and friendly. It was a great experience!!

The service was top tier. I got my items the same day. I will be going back soon.

Impressed with verification procedures. And your merchandise.

Omg the ladies were so helpful and nice! I had a great experience and would recommend that store! The deals were amazing. My family and I left happy with our new purchases!

Not very happy with the first delivery second delivery guys very professional five star. Warehouse very poor service make me never use Ashley again

Get salesman excellent teamwork.

Outstanding service! Very knowledgeable. Knew merchandise selection and thoroughly explained how the recliners operated and their benefits. Great value and excellent prices and selection. Very patient and accommodating!

Everyone was respectful and nice and helpful

Good job on customer service and well kept store. Everybody was at a A one status

Ms. Laura was an outstanding salesperson. She was patient and confident that she could find me what I wanted at a reasonable price, and she did.

Ashley Outlet was a great experience in helping me purchase furniture with them. The hold staff members were very nice and friendly to everyone who came through the door. So if y'all are looking for new furniture please go check out Ashley Outlet at Summer and White station. And you will be happy that you when and check them out.

Lee White is a cool salesman very professional courteous and kind and very professional thanks for letting me feel comfortable 👍 u the man

The sales team so patient while we couldn’t make up our minds. She really explained things and etc.

I had a terrible experience with Ashley Outlet Memphis. I bought a dresser and an end table. Both were perfectly fine in the store. I pulled out drawers and pulled the items away from the wall to see all sides - everything was fine. I did not however, take any pictures of the items in the store (my mistake). When the items arrived at my house, one of the legs on the dresser was completely snapped off. The delivery driver said it was in that condition when he got it from the store and even showed me a video he had taken. I then spent weeks communicating with Ashley support trying to get someone to come out and repair the damage. They have since ghosted me - no response to emails or phone calls. I will never buy from this store again and I will never recommend that anyone purchases from this store.

Mr. Bobby Ballantine at the Summer location was very patient with me. He took time out to help me pick an item that I would adore. He informed me about my options to finance as well the options I could choose from with the approval amount. He was very professional and made sure that I left a happy customer. I would recommend him to others in a heartbeat 🙌🏽♥️‼️

Bobby went above and beyond helping us with our furniture purchases

ABSOLUTE FABULOUS EXPERIENCE! THANKS SO VERY MUCH WITH ALL YOUR HELP AND DECOR ADVICE!!! LOVE IT!!! Stephon You're the Best!

Helpful personnel and not pushing.

I bought a recliner and two leather couches. The fact that they left me alone and let me shop until I was ready, was great. Didn’t make me feel pressured at all. My sales rep, Darrell Hagan, was really nice. Offered discounts on everything I bought without me having to haggle. Hopefully nothing changes. My delivery is scheduled for a week from now. I’ll update my feedback next week.

Jessica and Store manager was very easy to work with and no hassles. Other Team members of the whole Store was also very nice, courteous and kind. They helped me find the best chair for spinal conditions after surgery. Thanks everybody ! JD

Bobby was very helpful in showing us the available pieces in the showroom, and he got us squared away with our purchase in under 5 minutes after we finally made a decision on a sectional. Darrel made the pickup process very smooth and simple on the following day. I didn’t catch their names, but the two men who helped load the pieces were friendly and energetic. Would recommend shopping here to anyone looking for a great deal on furniture!

Went but didn't buy. Good selection.

Jessica was so kind and helpful.

I had a great experience with Ashley Outlet. I purchased a beautiful bed set in king-size and a great pukitchen/eatery table. Ms. Keke was an exceptional associate. Very professional and straight to the business. Also, the other associates in the store were very professional and helpful.

Darrell at Adgley Outlet was great! The entire team is first class.

Attentive, helpful, and patient are three words that describe the employees at Ashley Furniture. Jessica was friendly and made sure I received the best possible deal on the item I purchased. Great people, great service!

Excellent experience!! Shout out to my sales associate, Jessica!! She was knowledgeable, friendly and helpful. I look forward to purchasing additional items from her soon.

Great service

I had a wonderful experience at Ashley Outlet! I purchased the loveseat I had been looking for, and I live in another state! Kiki was incredibly nice, knowledgeable and helpful. 5 *****

The establishment was clean and staff were helpful, but the furniture here is very expensive. We have been shopping around multiple furniture stores and this one was the most expensive of them all. I saw a sign on a dresser that said $69 and thought it was a very great deal only to find out it was the price for a small vase on the dresser and not for the dresser itself. 😅 we didn't buy anything here. Macy's has better prices.

I had an amazing experience. Darrell gave a superb service and made everything really easy and fun. He helped me to find the exact kitchen piece that I was looking for. To be honest the entire staff made me feel amazing. My hubby and them had us all laughing and feeling like family. Would definitely recommend.

Kiki greeted us soon we walked in. She understood our needs and wants. And she provided us with her professional feedback and opinion. She was very courteous, professional, and polite. I will refer her to my family and friends..

Team was friendly and helpful. Good selection.

Aretha was wonderful and so was sales representative he showed me everything and he was the perfect gentleman I will definitely be back ☺️

We had a great experience purchasing from Vonte! He was super helpful and made it an easy and smooth process!!

My sales lady, Tavianna Rouse, was exceptional!

They were honest about any issues with the furniture and kind in helping us stay in our budget. As a poor graduate student, I am eternally grateful. Big thank you to the Ashley Furniture Outlet!

3 weeks into having my new bed it broke. It’s been 8 MONTHS since this happened and I have consistently tried to get someone to come fix it. I’ve texted and called so many times to have people leave me on hold and hang up. I’ve sent pictures, opened a claim to no avail. It’s clear they are trying to push me past the 1 year warranty so they do not have to come fix it. I haven’t had a good nights sleep since due to my bed being caved in.

We bought floor model sofa, as we received the sofa. We felt the bad odor like dirty socks. We called customer service and explained the details. They were not helping and didn’t resolve the issue and hang on the phone. This was their supervisor, I requested him but he wasn’t helpful. You can contact. I’m not going to contact anymore with disappointed customer service.

Great customer services, and good energy through out the store

Stephon was so easy to work with! The pricing was great, the quality was great, and the buying process was so straightforward and simple. I’d definitely shop here again!

Bobby and Jerry were EXCELLENT

Quality merchandise at affordable prices. My outdoor furniture was not damaged anywhere at all. The best of customer service from Stephon and Keke. I will continue to be a customer and highly recommend this location.

Really enjoyed working with the friendly staff.

Excellent experience coupled with legendary service!

Keke was a delightful person to work with! Very friendly and professional! She went up and beyond to help me and my mom find what we was looking for. Definitely will be coming back to shop with her again! Thanks Keke!

Great customer service and better prices

Very helpful and a lot of choices.

The customer service was great my sales person treated me with nothing but kindness a great smile and she hear to my ever needs while shopping at Ashley store, between 1&10 She's gets a 10. And above.

Great crew, showed me what wanted, gave me a great price. Recommend this place to anyone looking for a deal.

My experience with Ashley was GREAT. Stefan was VERY NICE and kind! His customer service was the kind that I like, he knows how to treat the customer.

Had a little bit of trouble making a decision (because they have a huge selection) but once I finally did, the crew was so kind and fun to talk with. We were giggling and joking the whole time! It was a very easy process checking out, just a few signitures and some delivery talk, then I was out the door! Would definitely go back if I am ever in need of some more furniture. Now let's just wait to see how delicately it gets delivered.

I had a very nice experience at Ashley Outlet in Perimeter Mall. The sales lady "Kiki" walked the sales floor with me until I found the exact item I needed. She made a sale, and I got a new couch with working recliners! It was a win- win in my book, and I plan on going back to shop for a chair and new lamps.

My experience at Ashley was a great one. The customer service was superb the salesman and staff new their product and were able to assist with any and all questions that I have and made me feel right at home.

Descent selections. Great attentive staff! Thanks, Keona and Robin.

Great service

Great experience and the staff is awesome

The staff that assisted me was so helpful.Thank you so much for the friendly service.

The staff were very welcoming and helpful.

Best experience today buying 2 couches. Will definitely return and recommend them to others.

I visited the Ashley outlet on summer, sales lady was absolutely awesome, very professional and prompt, Thanks KeKe..

Very courteous staff, I was assisted by Jerry and Keke. They were able to answer our questions and assist with our purchase.

It was great

It was wonderful everyone was friendly I was happy to be there they worked very well together and I was very grateful for the service they provided.

Chris is great!! Ask for her!

I love Ashley's furniture! Good quality furniture for a reasonable price. They are always running deals to save you money! Bobby Ballentine was very helpful with helping me choose a good mattress for my bed. He has good and friendly customer service so ya'll come check him out!

Ashley 's Associates were very professional and knowledgeable!

Awesome service and great atmosphere!!! The entire team was friendly and greeted with a smile. Our representative Kee-Kee' s customer service was superb. With the service she provided, we were able to furnish our entire home.

Wonderful associates and Manager very helpful ! Great prices, great place to go shopping for house furniture! Can't wait until new bed arrives 😴

Best customer service from everyone . I highly recommend you Visit

I had a wonderful experience at Ashley Outlet! My salesperson Crystal did a great job of showing me exactly what I needed! Along with the District Manager, and other staff members, they took very good care of me! Crystal is an excellent salesperson, she was kind, courteous and professional! I highly recommend shopping at Ashley Discount in Memphis!

Great services

Found the perfect nightstand to match my dresser. Bobby and Kiki were very helpful and fun to talk to. They had a nice selection to choose from. I didn't feel pressured to buy anything. Pricing was affordable. Checkout was swift and easy. Would definitely recommend and return there for any future furniture.

Bobby assisted me, when I say the best coustomer service! He was able to take his time and understand my vision on what I wanted for my new place! We went through couches, mattresses, and he even helped match my bed frame with the colors I had on my wall I wanted! 10/10

Amazing service and prices!!!

Stephon was patient, friendly, and very helpful

Keke was awesome and found us a great deal on our couch. Other staff gave our son a ballon to play with to keep him entertained. The store had great prices and selection.

Crystal Johnson was very patient & helpful in helping us pick out a comfortable lift recliner chair. We explained or needs & she gave us our options. She was courteous & friendly & seemed concerned about our needs.

Ms. KeKe was awesome!!! She never left my side and answered every question I’d asked!!

I had excellent service. Thank you so much, Kiki.

Keke was very professional and made sure I was taken well care of. She made sure that I was comfortable and she got me a great deal! Thanks!!

Went in there strictly to look in the clearance section for nightstands. Found a great option - damaged (scratches and scuffs). Decent price but they could have went a bit lower considering the damage.

Mr. Tracy assisted me. He was very helpful, nice, and made sure I found exactly what I was looking for / wanting at a great price.

Swift and Courteous Service. Highly recommend this Store.

Tracy Williams is the ideal sales rep… energetic, attentive, and informative. I’m a satisfied customer and will tell others.

Stephon and Aries were great salesmen. They exhibited awesome customer service and ensured I was satisfied with my purchase. I got a great deal and I have told all my friends.

I recently had to stage an apartment to be able to sell it. The team at Ashley did a great job to work within my budget and to assist me in finding what I needed. I was able to get everything I needed and they also helped assist me with getting my order to my car since a few of the rugs I got were heavy. Would definitely recommend Ashley Outlet if you are a designer or in real estate. Shoutout to The Associate Sales Manager Stephon for his assistance as well.

Great place to shop. Staff is friendly. Good customer service

Awful customer service. My neighbor has asked for his couch to be delivered for over a month and no solution yet they have their money. Refuses to refund the money or deliver the couch. Do better Ashley furniture! I suggest going somewhere else to buy furniture if you actually want to receive the couch you pay for!!!!

KeKe was wonderful. She helped us choose the furniture we wanted with little to no problem. Professional staff. After arriving home with the furniture, a cord was missing. We called Ms KeKe and picked the cord up with no issues. Thank you

Got helped with finding a mattress for my son and helped my finance it so I wasn’t out that much money at once with no finance charges.

The Staff has excellent customer service the are very professional

Everyone was very nice, helpful, and professional. They helped me find some great deals. The young lady greeted me at the door. I told herci was in there the previous day and had some other questions.

Concerned, kind, very attentive, exceptional assistance! I found exactly what I needed. A very nice varied selection. Very satisfied!!!

So helpful! Quick and easy purchase. They gave us a great price and agreed to deliver when we needed it !

One star because I did receive my items but had missing items that were never found. The replacement items were not what I paid for. I was treated like a peasant once my purchase was completed and I had to make sure I returned to get the items that I paid to be delivered! Never again Ashley. Never again.

Bought 5 k worth of furniture from competitors. The delivery was set for Friday 5/19/2023 .the competitor refused to deliver furniture to our condo on 5 th floor of condo. Our condo had water damage, everything was ruined . Waited 3.5! months for contractor to Repair . The delivery of 5k were too lazy and late Friday to deliver . We cancelled order . On Saturday 05/20/2023.., approx 4pm with empty condo in high rise .. we went to Ashley. . We bought BETTER furniture for condo living room and kitchen from Gilbert and his associate, for 1/2 price..!!! PLUS, Ashley delivered it SAME DAY… UNHEARD of service . Whole process took 2 hours .. delivered. , 1/2! price… brand new furniture delivered to Midtown high rise by 6 PM . No hassle… NONE , plus Gilbert gave additional discount !!! Who , in Memphis does this . Wherever you THOUGHT of going … go c Gilbert at Ashley and don’t waste your time . We saved 2.5 K, same day delivery . Whole process took 2 hours. … on a Saturday.

My experience from start to finish was great. Everyone did a wonderful job in my purchase of mattress. Great vibe when I walked in and smiling when I walked out. I recommend this location to anyone. Thank you Ashley staff !!!!!!!

Ms.McGee greeted us by phone with such a nice and intellectual voice about furniture. We decided on buying a couch and she helped me & my mother in law narrow down our search. This store treats you like family and have more suggestions if it’s not in your budget. She’s aware of the inventory and greeted us with a smile when we came in unfortunately the sectional I needed or wanted they didn’t have but they’re worth the wait

I had a great experience with the saleswoman Kyla. She was a big help, she knew the furniture. I was very pleased with the hospitality shown.

Helpful, professional staff!

I was very pleased with all the staff, they were knowledgeable, friendly and helpful. I will be shopping there again. The prices were great.

New Furniture

Tracy Williams was professional and very helpful with my purchase decision. The entire team there were very inviting and make the visit very welcoming. Thanks a lot.

No one ask if I need help with anything they all sat around talking

Stephon was my sales professional and he was INCREDIBLE! He was kind, fun, and always ready with the information I needed. Not only did he help me with the couch I was interested in, but he helped me find a BETTER couch that better suit my needs. Stephon (and honestly all the associates) get a 10/10.

The sales rep that helped us (Stephon Wilson) was very friendly, helpful and professional! I would recommend asking for him by name to assist you while in the store.

Loved the selection, the atmosphere and every single person I met was great. I”ll be back (in my Arnold voice).

Showroom was a bit disorganized but employees seemed honest and were surprisingly friendly and not overbearing while trying to shop for a new mattress. Ended up with an Ashley brand spring mattress that comes in a box. Received an additional discount off the floor price, so I felt I got a good value. So far pleased with the mattress quality.

Unexpected good deals and courteous and above and beyond customer care! Great team at Ashley”s Outlet

Michelle and DW were amazing and helped me get a piece I had been searching for - for quite some time. Got the perfect piece to complete my home office!

Was a great experience. The woman Arielle was amazing and helped us get everything we needed.

Peggy was awesome. She smiled as she greeted us coming in. Made sure I understood the process. Please ask for Peggy Jones if you're looking for great customer with a inviting smile & knowledgeable assistance. 5 star for me.

👍

Great

Michelle answered all my questions by phone regarding items I saw online. When I arrived to the store she had me ready for ordering and check out.

Excellent customer service. Help me select the perfect lift chair for my elderly sister.

Great staff, very attentive & @ the ready to help

My salesperson Jazmine Moore was the best, she was very professional and knew her job. She was the only salesperson in the store and she gave each customer her undivided attention and help us all in a timely. She even followed up with me after my furniture got delivered. I will recommend her to all my family and friends.

Excellent customer service! I was seeking a clearance piece and on a hunch called to see if they had it. They did, but just one. It was 30 minutes before closing and would take me 20 minutes to arrive. Michelle said no problem, I’ll be ready to assist when you arrive. As the last customer minutes before closing I received the same care and attention expected during prime hours. The entire team was welcoming and friendly. Happy customer!

I got a great deal on nice pieces of furniture that I loved

Great beds custom service was great very friendly

The buying experience was good, but the table came discolored on one side. A chair was partially discolored and a wood chip already in it. The delivery guys left without asking me anything or coming back to clean up. They left foam and cardboard on the floor and a sharp staple in the chair. I called Ashley to see if I could get a replacement chair and was put on hold for over 30 min. before I just hung up. I did finally get a supervisor on the line that ordered me a replacement part that should come in the mail. All in all, I will shop elsewhere from now on.

Great customer service

This is my second time buying from this and I am a little disappointed, I bought a cali king size bed but the bed has a damages on the wood as if it has been damaged for a while but it was sold to me as is so I have to keep it. Also the guy who loaded it into my husbands truck did not give us the rails that we paid $200 plus for.

The staff was attentive and explained all their deals and where I could locate clearance and more of their selection. They didn’t pressure me to make a purchase immediately- I wasn’t completely prepared when I first went by. I returned the next day to buy my dining room set and once again was met with patience and full details of what to expect.

I shopped at 4 different furniture stores while searching for a sectional. The Ashley Outlet on Summer was the cleanest and best stocked location I visited. They also had the nicest sales team. Jazmyn and Michelle got us a great deal, a speedy transaction, and even stayed after they were closed to let us finish our purchase. We will definitely be returning for our next furniture purchase! It was a very enjoyable furniture shopping experience.

Tracy was amazing and the staff was so friendly and professional. Tracy found me an amazing deal. I will definitely be back.

Salesperson was very knowledgeable and friendly.

Extremely great customer service! Very pleasant experience!

Jazmyn is one of the best salespeople I have ever encountered in this city. She is helpful, patient, friendly and goes the extra mile. The customer service at this store was outstanding and I will be back!

Kay was my sales person thanks to her this is the only furniture store I will shop at supposed to get my furniture delivered but it's going on 2 weeks with no bedroom set so I have sleeping on the floor and yesterday they said it be another 5 days before it's delivered take the money but I still have no furniture 🙃 something is wrong with this picture

Xavier was very respectful and courteous with awesome customer service.

The guy that helped me was very nice an helpful an patient with me,, I will be back

We were looking for a large sectional and found exactly what we wanted. Jazmine was wonderful. Very friendly and knowledgeable but not pushy! Our sectional was delivered today and it’s exactly what we wanted! The only reason we gave Ashley 4 stars is due to the air conditioning being out in 100 degree heat for several days. It was not a pleasant shopping experience. Building management and corporate should be very thankful for such resilient staff. They should be rewarded for working in such conditions.

Zay was so so helpful. He got me everything I needed. He need a bonus ☺️

I was made genuinely comfortable while making my purchase! The team went above and beyond to help me find exactly what I needed. Ashley’s Summer location is now my go to for my furniture needs.

Very nice atmosphere and the customer service was great. The furniture was exactly what we were looking for as well as the price.

Went looking for furniture today and was having a bad day but when I walked into Ashley Outlet Michelle greeted me with a welcoming smile and Tracy assisted me with finding the furniture I needed in store. Thank you Michelle and Tracy for providing me with excellent customer service!

The lady that helped us was awesome

Clean store,Great customer service.The staff Kanyager,Michelle and the Manager David went over and beyond to accommodate Me.Thank you for a Great experience and yes I will definitely be back.

Sales lady very professional and quickly qualified with suggestions the furniture I was looking for.

I was called 12 days ago that my headboard & footboard would be delivered the 25th the loveseat the 27th and they were at the outlet. Took off work ..NO delivery. Then told I was getting HB & FB today but when they came they ONLY had the HB. THEY lied again and only 1 pc furniture.no footboard. I cancelled the loveseat as I’ve been lied to and took off work for delivery. Lost money. Then today only one piece. I call the toll free Ashley # and cannot hear the supervisor on the phone this week or last week and hear kids screaming in the background and nobody to help to adjust my paperwork. Never EVER doing business with them again !! Now I have to wait for the footboard. Nobody’s cancelled the loveseat and I can’t get a manager with a CLEAR LINE TO TALK TO ME OR CALL ME BACK FROM THE OUTLET !!

Sales Associate was very professional and friendly

The lady that helped us was so friendly and helpful. She went above and beyond with her help. She answered our questions professionally.

One of the most pleasant shopping experiences I’ve had. Jazmyn was very knowledgeable of inventory and helped me figure out what was best for me. She was helpful but didn’t pressure me into buying items just to make a sale, which is often how furniture stores are. I had a small issue with delivery and she personally made sure it was handled. I will not hesitate to purchase furniture from this outlet directly in the future.

Wonderful experience. We got in and out quickly and everyone was so helpful.

Helpful and patient

The salesperson was very helpful and explained the Ashley policy on returns to assure that we understood. Very friendly

Ashley Outlet has very knowledgeable staff members who go above ans beyond to ensure customers are satisfied.

Miss Brooks very nice & knowledgeable of her job it was so easy to do business

Ms. K welcomed me the moment I walked in and helped me find exactly what I was looking for at a great price. It was the best furniture shopping experience I’ve ever had.

Selena at Ashley’s Outlet was extremely knowledgeable of the merchandise and very helpful. We told her what we liked and we ended up falling in love with her first selection for us. The process was smooth and I highly recommend.

Great selection. Easy & multiple options to buy what you want. Service was excellent.

Nice team

Jasmine was helpful and made my experience a pleasure. I was looking at this piece for months and came across it at the outlet store. I am super excited!

We walked in thinking we were wasting our time and would have to order online. We were greeted by Joel Adams, a new employee who was amazing. Joel went over and beyond to get the sleeper sofa that we had seen online. He found it and let us know the price while we were looking at other items in the store. I asked about the material and his manager showed us the couch in another color. We were very pleased with the quality of the couch to put in our gameroom. Joel sold us the sleeper sofa and the loveseat. We even ended up buying a mattress and boxsprings for our guest room bed. We found everything we needed and it was all in stock!! Joel and his manager Michelle were able to get delivery set up for this week! Thanks so much Joel and Michelle! Good luck Joel on your new career. You are going to do amazing!

Great customer service experience!! Greeted at the door. Exhibit professionalism through out the buying process.

Selina was very helpful & professional

Dreka went above and beyond helping me make my house a home...

Selina Clark at summer ave location in Memphis was very helpful energetic young woman helped me find a sofa around the price I was looking to spend overall great experience

The service received at Ashley Homestead Outlet was courteous and professional. The sales representative and staff were accommodating to my needs.

Toya was great. Very positive attitude and professional. Great prices!

Overall good experience , great customer service and it was quick to help me find what i was looking for .

My experience here was great Ms. Kay was very nice knowledgeable and found us what we needed. Felt no pressure so I definitely would advise anyone looking for Ashley furniture at a reasonable price please go see Ms.Kay.

Very friendly and will work to get you what you want at a fair price I was very pleased I will definitely buy from the outlet again

My wife went to this location earlier in the day to find some furniture. She came across a couch/loveseat set that was missing a cushion, but it good shape and marked down for a good price. The store rep and at least one other worked with her to find the serial number so my wife could order the missing cushion if she decided she wanted the couch/loveseat combo. My wife came home and told me about the deal. We went back to the location to make the purchase, because they wouldn’t let my wife pay over the phone. When we arrived, we looked around for close to 40 minutes while the store rep prepared the purchase for us and researched the cost of some other items. When we went to check out, the bookshelf we wanted was “not in the inventory” and “couldn’t be added by anyone in the store”, so we “couldn’t buy it”. Next the store rep rang up the couch combo. After about 10 minutes, she told me that the couch had already been purchased and she couldn’t sell it to me. My wife asked where the manager was and she told my wife that he was gone, and hadn’t been in for a while. The store employees were unsure as to when the manager would come back. This was an overall ridiculous experience and I don’t recommend this store. The employee- Selina- who helped us was kind and seemed to want to take care of us, but was mostly unable too. She called us later and told us she had a brand new couch of the same design coming in at the end of the month and we could buy it for the same price as previously promised. We currently have no living room furniture (no where to sit) so we agreed. Prayerfully this works out for us…feel like we had to earn it…

This is the first place I go to when I am redecorating my house. I love the friendlies of the customer service. I love the selection thats available from beds to living room sets. They are not pushy, they are very knowledgable about the merchandise. The only downfall is the delay of receiving your items due to covid..... Which is no fault of theirs. I will buy from this store first again and again👍 Thanks to Michelle and David, and newcomer Luke👍👍👍👍👍

I worked w nazzy and I was in and out in 45 minutes w a new couch! Very easy and great attitudes.

First and foremost I Love Ashley's Furniture! I have been buying their furniture since 2000. I havn't bad experience yet. Our experience today was beyond our expectations. Latoya Darby at the Summer location in Memphis, Tn went above and beyond to make sure that all of our needs were met. She helped us find our daughter the perfect bedset. Thanks for the help and we appreciate you taking the time explain and address all of our needs. Customer Service is hard to find but Latoya gave us the best service!

Found exactly what I was looking for, customer service was excellent, employees friendly and helpful!

Service was Spectacular and all employees made it feel like a home like family experience!! I WILL BE BACK!!!

Latoya was kind and helpful! She answered every question I had in depth and detail. She made my experience 100 times more worth it. Would definitely recommend Toya and Ashley Furniture over Royal any day!

Very quick and easy. Came in looking for new mattress. Found what I wanted in clearance section. Got great price and same day delivery.

I had a great experience shopping the Ashley HomeStore Outlet.The sales lady Navionna was so helpful.l was able to get the perfect love seat.Thank you for geat service Also good deal

Good price. Best furniture

The team was very friendly from start to finish. The manager was very attentive to my needs and listen. The salesperson was knowledgeable and very patient with me. Great customer service something you don't see often. Very satisfied customer. I will definitely be back. Starvetta Gooden

Excellent customer service from both ladies! I’m very happy that I went to the summer location! Thank you!!

Nice manager and staff.

I never enjoy shopping and with online purchases, you never know exactly what you're getting. This in-store experience was delightful. The sales associate, Zachary Brooks, was professional, patient and helpful. I am pleased with my purchase.

I will not refer this store to anyone else. I refered my nieghbor and her experience was just a bad as mine. I purchased a Kichen Island as is from the Ashley Outlet Store. I know it had some defects and I was ok with that. The first delivery date was canceled the evening before delivery. I did not get a call it was in my text message on my phone and I did not see it until I had been at home and was wondering why my delivery did not come all day. I reschedule the delivery and this time it had extra damage on the bottom like someone tried to pick it up with a forklift and took a chunk of would out. I refuse the delivery and went back to the store as advised on phone call to Ashley customer service. The store told my it was as is. I said I know but the damage was made from moving from store to warehouse to my house somewhere in between. On the phone call to AShley customer service they said I should have completed a walk around furniture form to disclose defects. This process was not completed during purchase and they could not find it in my file which they searched. The store manager told me we have another one in the store but you will have to pay two hundred more dollars for that one. I refused to pay extra and they canceled my account and gave me my money back. The part that really upset me was that I purchased the bars stools with cash at the store and the Island on an account. They told me they could not take the barstools back because I bought them at clearance and as is also. Now I have two barstools that don't match anything in my house and not Island. Please do not go to this store they are the worse people to deal with from delivery to customer service. My neighbor went the same week and purchased a mattress and an Island to her experience was just as bad. The first delivery they brought the Island with one bar stool and no mattress. I have even tried to reach out to upper management/ corporate and there is not number and I keep getting derailed. Please choose your furniture store carefully because they are not professional. I had a cousin who I recommended and I had to tell her stop no do not go. Purchase at your own buyer's beware.

I purchased a chest and Luke was very pleasant. I’ll definitely visit him next time I’m in the market for some furniture.

Great shopping experience! They were able to help me find what I needed!

I was so pleased with my experience. I went in with one couch in mind and fell in love with another one. Luke was very kind and patient and helped me with a quick easy no hassle purchase. Everyone there was very warm and pleasant. Can't wait for my new purchase to arrive.

He was awesome and have a wonderful cheerful attitude he was so patient with us. I would recommend anyone to go there. Im so glad we had him I hope Im saying his name right I think he said Quan I think but he was wonderful

They had a price guarantee and they met the deal for the same furniture that I found on line. I saved over $100.00! The sales person (Selina) who helped me was extremely nice and resourceful.

During my time in Ashley HomeStore Outlet was very delightful and COVID friendly. My salesperson was very professional and helpful in my selection making sure my needs were met to my satisfaction. I must say I appreciate your service.

I really enjoyed the friendly staff at Ashley out on summer ave. I was looking for a specific bed and I found it there, thanks once again

My experience was amazing overall

I came in to look around. I had no idea what I needed but Paige was knowledgeable and patient. She helped me to figure out my best option without rushing me into a purchase that I would regret. I will be back soon.

My first purchase at Ashley's Furniture and Toya and Niles was awesome .

Not a bad experience, very helpful, not pushy with sales.

If you shop here, ask for Deeana! She is gold! Best sales associate I have encountered while furniture shopping!

Navi did a wonderful job of customer service! We're very happy with our couch. We would drive four and a half hours again to purchase from the Ashley HomeStore Outlet on Summer Avenue in Memphis Tennessee.

Worked with DeAnna today, the store was not very packed but I had her full attention and felt really cared for as a customer!

Great customer service, great quality furniture and a warm welcome when entering the store❤️

Kanyager was the SWEETEST associate in helping me find my new beautiful table and chairs at an affordable price. She was so engaging and detailed about my needs and she definitely went above customer service to help me out! I'll be visiting again to take a look at what they have. So happy to have an Outlet store in my community!

I had a terrific experience buying a recliner today. Toya gave terrific service and made everything really easy. Would definitely recommend!!!

The service was extraordinary. I was truly satisfied. I wish my furniture would have arrived a little sooner but that is ok. I will be returning!!!!!!

The lady that help me was really nice.

The sales team was very friendly, not pushy at all and were well informed. We appreciated the courtesy and professionalism along with the great deal we received.

My visit to the Summer Avenue store on June 18th was a pleasant experience. I had the pleasure of working with Kay. She was very responsive to my needs. She answered all my questions relating to what I was in the market for. I will be seeking her expertise any further trips to the store.

The employees here helped us out a lot by giving us the space to look at our options, answering our questions obverse we had them formulated, and then helped us set up a delivery date.

Employee very professional and nice ,employees Greeted me at the door, And manager was very professional and nice to.

We loved the Ashley store, but their outlets is a totally different story. The place was not clean. The staff barely spoke to us or acknowledged we were there. We had to listen to the music on their phone and their gabbing the whole time we were in store. It was not well kept or managed. I am sure we could have found something that day, but they were not ready to make a sale.

I had a really good experience. The sales rep she was very professional and helpful with me choosing my living rooms recliner sectional. I am well pleased today thank you again

Stopped in last week looking for four sets of mattresses and my oh my Ms K and I'm not sure what the guy's name was came to the rescue! First off they were very friendly, helpful, and informative. They answered all my questions and my daughters because she was there as well lol. They saw to it that I got what I needed and didn't break the bank while doing so. I left out of there feeling very good about my purchase and my daughter's satisfied and can't wait to get her mattress. Thanks again you guys, p.s. I'll be back because now I need mattresses as well. Hope you guys have something for me.

I had a beautiful experience with Miss Kanyager Daniel very helpful looking forward to getting more furniture from Miss Daniel

The young lady was extremely nice and patiently answered all the questions

I'm giving them a five-stars because of the customer service, and I truly hope within 6 to 8 weeks I will have my bedroom set so that I won't have to request my money back, the only thing you guys need to get better at is having what people need in stock when people come out to buy it's because they need it or want it now not in 6 to 8 weeks, but as I stated the customer service is great.

Excellent and friendly customer service. Was able to find what I was looking for with no pressure to buy or being followed by an employee like other furniture stores that I visited.

Great values.... I love the craftmanship of the furniture. I was also impressed with the knowledge of the staff about the selections available and which ones would help me select ones that might best fit my needs.

Had what I needed

Good price on a coffee table, associates were very helpful

I went to purchase a set of twin mattress. My salesman was Carlos. He was such a nice and courtesy young man. He was very patient, he took his time and showed me what mattress they had in the store. When I made my purchase I got to meet Miss Beth. Such a very nice lady. I had lots of questions about something I didn't understand. Ms. Beth was very patiently with me and answered all my questions. Over all Carlos and Ms. Beth gave excellent service. One satisfied customer. 😌

Pricey to be an outlet discount store but the staff was super nice and friendly

I found four amazing dining room chairs that match my kitchen table perfectly

Excellent customer service great prices

The salesman was very friendly and helpful and it only took about 10-15 minutes to get my lift chair. I a very good experience better than the experience with walmart.com

Got an excellent deal. No complaints.

I went in to purchase a rail for my king panel bed. I was greeted as soon as I entered. Navionna assisted me and I was out in about 10 minutes.

We found a great deal and our salesperson Alexander went above and beyond to help us find what we were looking for.

Had a great experience shopping at Ashley HomeStore Outlet. Was greater nicely and Service was great.

My husband and I don’t get off work until 6:00 and didn’t get to the store until 6:30 and they close at 7:00. We expected to be ambushed as soon as we walked in but Michelle was awesome! She gave us space to look around but was close by to answer questions. We never felt rushed or pressured and we got an awesome deal as well!

Carvin helped me and my fiancé when buying our bedroom furniture today and he was AMAZING! Considering me and my fiancé are complete opposites when it comes to what we like. He helped us find one we both loved, he made sure to go through everything with us before we left so we wouldn’t be lost later on. 10/10 if I need more furniture in the future I’m going back to Ashley furniture

Our experience was awesome. CJ was an excellent sales person and extremely helpful! 10/10 service.

The customer service that Jamie provide was impeccable to say the least. She knew her products and help me make an informed decision on my furniture needs. I'll be back for sure!!

The staff was very helpful and everything was priced very well.

If I could give no stars I would. My boyfriend and I went the 2nd week of January looking for a 3 piece living room set. We did enjoy the experience with Ken and Carvin as sale reps, but that was the only positive experience. I was told my love seat and couch would be ready feburary 3rd and the recliner ready closer to the end of February. I called on feburary 3rd to pick up the loveseat and couch in which I was told all 3 items would be ready feburary 15th, but they are closed on sunday and monday that I could come the 16th. I called the 16th and was told the items weren't being shown until march 14th for pick up then was transferred several times for another person to tell me they would be ready feburary 25th. I am unsure how the dates change so drastically throughout each person. I was also told I was being provided free delivery then was told I had to pick it up so it has been an extremely terrible experience. I dont understand how there are several different operators working for this company all showing different information. I still have yet to receive my furniture. I am told I can pick it up on the 27th of February, but I am sure that will change. I was also told it could be delveried free for March 3rd, but I am scared if I dont just pick it up the dates will change again as they have for several weeks now. Very disappointing location. I highly recommend to never use this store. They seem great when visiting the location, but the process of actually getting the product has been the most complicated and unprofessional experience.

Carlos was the best! He was so helpful in assisting us with designing our living room! He went above and beyond by answering all of our questions and matching fabrics and accent chairs.

I would recommend this location to anyone in Memphis the staff was awesome the deals are great they take care of you . Came in looking for a sectional walked out leaving with the sectional table and an extra reclining chair thanks Corey

Very helpful workers on great quality product I went in the store in told the young man what I was looking for in he got me the exactly item less then 15 min for a great price thanks alot I love my table...

Customer service is great. They don't hover over you like other furniture stores. They were very helpful in helping us load our purchase in our vehicles.

I has a wonderful experience!! And my salesperson was awesome!! I will be going back for more furniture in the future!

The helper was new but he got the job done. Went pretty smoothly. He informed me about the deals they had going and I found a mattress I wanted. Mattress took longer to get than I thought but arrived before the projected time frame. Overall was a great deal.

I walked in was helped and left with a recliner

I totally recommend Ashley Furniture Store they have great customer service and many selections to look at and the delivery service is excellent and it’s fast I will definitely come back when I need something else for my home.

Sales rep was unprofessional when it came to customer service communication. We have been dealing with this store trying to get our furniture for the last 4 months. They order the furniture to the store but then sell it to other customers and do not hold it for us. I will advise to not shop at this store location and save your self the frustration of dealing with the sales rep.

Ms Michelle was awesome from day one beginning to end I personally appreciate the service offered and kindness

My salesperson Charlotte provided exceptional customer service and support. I will shop will her anytime.

I got my sofa at a great price the same day I bought it. Great experience!

Good selection and great service. Carlos Evans was just the right mix of friendly, helpful and informative. We'll be back.

You need to find furniture? This store has it! Whether it's on the floor or they order it for you... it's no problem! VERY Sweet Customer Service... VERY Sweet Sales Representatives... If I need it again? That's where I'm going!

The staff was friendly and courteous. Alex served me and gave a good balance of attention and space. He answered my questions with patience (I had a lot). Other staff was also helpful. They even price matched the dining room set I wanted with their online price. Yes, I'd recommend it!

CARVIN WAS THE GUY THAT WORKED WITH ME AND HE WAS AWESOME AND VERY PROFESSIONAL. I WENT IN ON 18TH JUST TO LOOK, WHEN CAME BACK TODAY HE REMEMBERED US. EVERYONE WAS VERY NICE AND PROFESSIONAL. THANKS SO MUCH.

Unless you are paying for the furniture up front this is not a good option. The company just gives you the run around the prices are ok. But they charge a 6 dollar fee with every payment you make they don't let you modify the auto payment to pay more than the amount on auto pay. This is all done to keep you from paying off the 90 day same as cash price. After the 90 days you price doubles the original price. So I say if you paying in full this is a good option otherwise don't do it.

Customer service was very good and helpful.

I had an amazing experience. The female manager that can't remember name and Carlos the sales associate to care of my family. The prices are awesome and they made sure we were satisfied. thanks to both of you.

Alex was very helpful and fast. Great discount at buy time!

Ashley Homestore Outlet on Summer Ave. has excellent salespeople, courteous, and patient. The prices are low for great quality items. At an outlet, of course, some items are not in perfect condition, but nonetheless there's something there for nearly every taste.

Salesperson Chris was difficulty to deal with but Manager Jamie made everything right in the end. Just took time to get there

I went there looking for a sofa and all the employees walked pass us like we should not be in their store 0- on customer service a horrible place the location on Summer

Good place

My experience was very good. The sales person were very attentive and answered all of my questions and he had so much patience with me

NEW EDIT: Ultimately, I was contacted and the issue was resolved. The main reason I edited my review in the first place was... No one would return my calls. Had someone called and provided an update to the situation, there would have been no problems. So in a nutshell, the salesman was very helpful while I was there, and the couch is awesome. Follow up on the customer service was... lacking... OLD EDIT: At this point, I am editing my review. The salesman was supposed to be arranging a delivery by a third party delivery service, and it was supposed to be delivered today or tomorrow. I have heard nothing from the delivery service, I cannot find their contact information, and neither the salesman not anyone from the outlet is returning my phone calls.

I love going to this Ashley’s location! The associates are very helpful and always help me find what I am looking for. I have made several purchases and I am very pleased with all of the items.

My experience was Great, Excellent. My original Salesman was Chris, he was very busy and pleasant so I went next door and returned and he was still busy with someone different. I had the pleasure of working with Salesman Carlos which in all fairness I informed him that Chris was my initial Salesman and I didn't want to take any commission away from him if there was any. Carlos went to Chris and let him know that I was back and Chris gave him the go ahead to help me and they both got commission. Over all everyone including myself were happy with the way things turned out. Those two young men made visit to the Summer store worthwhile. Kudos to Chris and Carlos. Sincerely Lisa Weaver

I had a really good experience here with sales associate Chris! I came in a few times undecided about a dresser based on sizing and store ware- he measured it for me, helped me decide if it would fit in my home and he went out his way to adjust the drawers for me to make sure I was comfortable with it prior to purchase. I received AWESOME service, got a great deal, will ultimately be shopping here again and will recommend all my family and friends to Ashley Homestore Outlet. Thanks again y’all!

Carlos was a big help! We got exactly what we came for! Highly Recommend!

The employees were great. Donna Nichols was extremely helpful and nice. She was also very patient with me and my indecisiveness. My brother recommended this store to me and I'll be recommending this store to others. Update: I'm back again for more stuff 2 years later. I love it here

The visit to this store was nice & pleasant was very pleased with my purchase will shop there again,sales rep was nice & courteous.

This is my second experience buying furniture here, and both have been very positive. The service was exceptional.

Amazing experience! I’ll definitely be back.

We found everything we wanted for our new home at a reasonable price. We had Carvin, and he was EXTREMELY helpful and patient with me and my fiance!

I didn't stay long nor make a purchase. Sales rep was friendly and very helpful answering my questions. This was the first store I visited in this particular search for a new mattress. There were many choices but I wanted to do sine comparison shopping.

Quick process, friendly people, and prices were reasonable.

I will forever only buy Ashley furniture There merchandise is good quality products

I thoroughly enjoyed working with Carvin at the Outlet store on Summer. He is incredibly personable and knowledgeable about everything! I can’t wait to receive my dining set! Thanks so much for helping with the process!

This store is great. The employees are respectful and very helpful. I stay they had a bigger/better clearance selection. I had a great experience overall.

Jamie helped us choose exactly everything we wanted and needed! Super helpful and am definitely returning for her to help me out for future Ashley purchases

Excellent customer service and salesmanship. I always end up making a purchase every visit. Thanks so much for having positive attitudes. I definitely recommend that people shop at Ashley Furniture Outlet off Summer Ave for all their furniture needs. S/O to Navionna (Saleswoman) and Aretha in (Credit Acceptance Department) keep up the great customer service ladies.

The customer service was amazing. The young lady that helped me bring my idea together really know her furniture.

My Sales Rep Jamie has been so patient and helpful by assisting me with finding the things I need, on my budget for my home.

I went to 7 different stores looking to find a couch, everything was on back order due to the Covid pandemic, said it would take up to 10 weeks before I could get a couch. Luckily I went to Ashley outlet on Summer Avenue and this awesome sales lady, named Jamie, who helped me get a sofa so my kids would have a place to sit comfortably while they do their virtual learning. Thank you Jamie, you are the best!!!

Great customer service each and everyone of the employees were so helpful

Been all over town looking for a lift top coffee table that was under 300. Finally came here and they had several to choose from with far better quality than other local stores. I was even able to take it home same day a lot of places wouldn’t sell any items off their floors but I was able to get my coffee table

Had a great experience, the rep was great had good knowledge was very helpful

I frequent Ashley and each time I am given wonderful customer service. Michelle was great to work with.

Customer service was awesome. We found what we needed plus more at a fraction of the retail price.

Ashley furniture has quality modern day furniture for all occasions for your home with very beautiful spirited people & very very reasonable prices to fit budget. Yiu guys ought to really try them...

Jamie was excellent! She worked my purchased all while making sure someone else was taking care of due to another store miscommunication.

The customer service was great, Jami was patient, helpful and knowledgeable of the store's merchandise. Yes, i would buy here again from Jami if i need something else.

Nice selection of household furniture, but prices are a little high.

My salesman put me at ease helped me get something I really wanted.

Got a great deal on a rocker recliner . Our sales person Michelle was exceptional

Excellent customer service. Everyone was friendly and helpful especially Michelle Hocker. Can’t wait to get our new furniture!

Good selection of furniture and it's nice to know that someone took the time to greet me and asked if I needed any assistance.

This is our 2nd visit to Ashley furniture! Michelle was great. Very professional, but at the same time, she made me feel like I mattered. For a sales person to not be pushy was great. She went out of her way to help me get what I wanted. Ask for Michelle, you won't be sorry!!!!

I came into the store to see if they had a particular bed in store that I can view in person. Michelle was my salesperson. Not only did she have the bed her personal customer service was top-notch. Her personality was so much fun. She was knowledgeable about every item I was interested in. I bought the bed today. I will be coming to visit again as I furnish my new home.

The representative that assisted us was very sweet and helpful. Jamie rocks!!!

I had a great experience with the sales ppl at this location. They were very helpful in a few ways when it came down to what I want. She took me around after listening to what I was interested in did the measurements offered advice Didn’t rush me and the price adjustment was the best lol. I can’t remember both names but one stood out because she remembered me, my taste and what I like to spend, Thx Jasmine. Overall great service.

The salesperson Jamie Jones was really helpful and very nice also very professional

The salesperson was so friendly and patient. I had a lot of questions. She also stayed over an hour to complete my requests!

I received great customer service and got exactly what I came there for with no complications.

Horrible customer service. Did not get greeted when I came in the door. Did not get asked for any assistance till I walked around the store by the sales associate and waited patiently. Phone lines says they were closed even though they were open. Went there on sunday to buy a couch and was told that I would have to bring someone with me because they didnt have anyone to help load it. Came back 2 days later and was told I would have to get it delivered or come back one day before 5pm even though I had truck, trailer, and someone to help me load it. All in all bad experience. I do not recommend this store at all. Yes I did end up buying a couch but only because I was fed up with looking and found one in our budget. They let me get it but made a big ordeal about it. Just didnt feel welcomed at all for a 5 minute purchas .

Had a very good experience with them twice now no real issues other than the lady who writes you up in the back she is going to need more than those fans to keep the employees cool once summer hits but the staff was great was in and out like I wanted

Store clerk made us feel very welcomed, and had amazing customer service skills. Thank you Michelle Hocker for helping us with our purchase!

01/25/2020Jamie and Alexis were very helpful with my shopping experience . Jamie went the extra mile to make sure I was satisfied with my merchandise I purchased, and I'm thankful for that. 05/29/2029 This was my second visit to this store location. As always Jamie assisted me with my purchase and did a wonderful job. She made me aware of the delivery timeframes and went over my paperwork with me before I made my final decision.She is my only reason for returning to this store. SHE DESERVES A RISE!!!

I ARRIVED AT THE STORE AND WAS GREETED A GREAT WELCOME. THE SALES PROFESSIONAL WAS MS JAMIE JONES AND SHE WAS VERY KNOWLEDGEABLE WITH THE PRODUCTS AND HIGHLY EFFICIENT IN THE SALES PROCESS. I GOT WHAT I WANTED I PLAN TO DO MORE BUSINESS THERE AND ALSO MAKE SOME PROSPECTIVE REFERRALS. IT WAS. A GREAT EXPERIENCE.

I experienced excellent customer service. Very professional! The store was sanitized regularly. I will definitely purchase from this store again.

I had the best experience!! Navionna Waters was very very helpful and very accommodating!! I will definitely go back Thank you Navionna

I was really happy that I was helped by the gracious associate and very informative young lady..I was able to find 2 rooms of furniture instead one 1 room and I was very pleased with what I paid..the young lady got me the very best price on all pieces of furniture..

Very Satisfied

Great experience! Michelle Hocker was very professional and patient explaining everything to me and found me the best deals. Would recommend this place to friends and family.

Good customer service

Unfortunately, doing business with Ashley furniture is a hit and miss proposition. I have used them in the past, but only to purchase items available in the warehouse for delivery within one week. However, on 3-21-2020, I purchased a living room sectional and coffee/end table set. One piece of the sectional was not available in a local warehouse and had to be ordered. I accepted their earliest delivery date of 4-11-2020, and I accepted their purchase agreement that allowed them to bill me the full amount for the furniture, including a substantial delivery fee, on 3-21-2020 AND a 10% cancellation fee even if they could not deliver on the estimated date. Beginning on 4-7-2020 I began receiving confirmation emails for the delivery date as well as automated text messages and phone calls all requiring I confirm the delivery date of 4-7-2020. I even received a text stating the delivery would occur between 7:15 am and 10:15 am on 4-11-2020. Then the afternoon of 4-10-2020 while on a conference call while working from home, I received a call I could not take from Adrian McKinney, an Open Order Management Agent for Dufresne Spencer Group (DSG), Ashley's parent. Parent is the operative term, because it is important to remember when doing business with Ashley or ANY DSG holding, you are doing business with DSG. Adrian with DSG left a voicemail and sent an email notifying me that DSG need to reschedule my delivery and to please call him. When calling the ONE phone number DSG and their children provide to their hapless victims, one must show infinite patience with their computer system that while insisting you push a button to proceed, is apparently unable to RECOGNIZE the touch tone of any button you push on your phone 97% of the time, but if you can get to the second menu and push 5 until your finger bleeds, you can get placed in a hold queue from which the only escape is hanging up. I emailed Adrian back at his "DO NOT REPLY" email address at DSG of amckinney@dsghome.com, because no other email contact information was provided, only the aforementioned concern DSG has for it's customer's whose money they have already secured for some future product. I received no reply email or additional phone calls from Adrian, my furniture was not delivered, but at 9:24 am I received a text message claiming my furnishings were ready for scheduling and my new earliest delivery date is 4-23-2020, a full 12 days after my original date. DSG doesn't even acknowledge in their text that they are RESCHEDULING without my consent and are pushing me back behind all of their other deliveries for the next 12 days. At DSG their customer service focus is apparently on minimizing the number of customers they screw over without apology. They did acknowledge they have my items in their local warehouse too, they just can't delivery anything to me now due to a "lack of delivery workers". Lowe's has made two deliveries and Royal furniture one in the past 10 days with the most recent delivery being 4-10-2020. I hope the details of my experience with Ashley and DSG in general help readers understand why in my opinion DSG's business practices make them not worth the risk of doing business with at all, there are far better options close enough on price point.

The minute I entered the store I was greeted. The salesman helped me get the best prices for my items. He was patience and I had a wonderful experience. The people behind the desk that did the paperwork were not as friendly. They weren't excited at all. Didn't speak or acknowledge me by name. Could be better.

Very helpful and knowledgeable staff. Honestly I didn't think I'd get approved but God said otherwise! Thank you God and thank you Ashley for a wonderful buying experience.

I bought a scratch and dent not a rigged POS! The frame broke last night in my sleep. I have only had the bed 3 months and the only person that's been on it. -5 Stars

Fantastic service and very helpful staff Michelle H. You are amazing !

great help and not super pushy

Had An Awesome Experience with the young lady Today She was very Helpful didn’t rush me helped me from time I arrived until Finished And The Prices Where Great and The Furniture wasn’t bad looking rather Nice Looking

I had a wonderful experience at the Summer ave store. The ladies were courteous, polite and very helpful. I felt like I was talking to family. I will be shopping there in the near future

Great customer service and the furniture was an awesome deal!!! Well made and super excited about the quality for the price!