Ashley Store Memphis, TN

Ms. Cheyenne was a very knowledgeable, kind and warm person who made sure we get the best deal! I was moved by her genuine desire to help us in understanding our need and impressed by her knowledge of the PPRADAPT mattress she was selling! Her kindness and professionalism is very much appreciated! God bless her with happiness always! Mrs. Ghani

Shopping at Ashley was easy. We had a sales associate greet us. He gave us the low down of the sale. We walked around and then he asked talked with us. And then let us go back and forth to pieces we were deciding on. The gave us the prices. It was also emailed to me so I could have the measurements and decide what worked best. Once we decided we called back and the link to purchase was sent to us. Took no time to order and we are getting it quick as well. This is not like first time to purchase something there, always that easy for the buyer.

I had a wonderful service today . Very knowledgeable and helpful staff and very smooth process with my purchase. Would recommend anytime. Thanks for everything!

Cheyenne and Badir are the best sales representatives! Excited about our purchases!!

Jon was great in assisting me while Robin was out.

Tim was very nice to work with. He wasn’t pushy. He showed us what we were looking for, answered questions then left us to look, sit and discuss. He was very knowledgeable.

Thomas was professional and really listened to what we wanted. An extremely personable young man with exceptional people skills. The only person in the store that actually approached us and asked us if we were looking for anything particular. He was able to sell us three items before we left the store!

Great experience

Robin was so helpful and professional!

MS.HOLCOMB was very nice and she helped me with everything that I was looking for.

Mr. Thomas deserve commission . Great costumer service . He and him only is the reason I purchased my furniture .

I had an amazing experience while looking for furniture for my new apartment. Cheyenne was so helpful with making sure we found the perfect pieces. I will definitely be shopping with her again!

This is the third time in the last 18 months I have worked with Tim Conley @ Ashley and you’re not going to find anyone in Memphis who provides a better customer experience. As long as he is with Ashley, they have my business.

I always find something I like at this location. The customer service and sales team are extremely helpful and knowledgeable.

I have no complaints about the staff they’ve done their jobs. But I bought two recliners for my elderly parents , neither one works properly. I wasn’t there to receive delivery and my parents in the mid eighties didn’t know. You can’t close them with your legs. So when my parents sit in chairs they can’t recline because they can’t get out of the chairs. Ashley says they don’t do returns even though the recliners don’t work. Be aware!! I’ve now had recliners going on 3 weeks waiting for parts which can take 2to 4 weeks. Then I have to contact them again to schedule service. What a nightmare.

Jon was awesome! Anyone that needs new furniture go see Jon at Ashley he’s very patient proficient and knowledgeable!

My sales person Tim awesome

I had a fantastic experience working with Cheyenne! She’s incredibly attentive, professional, and truly cares about delivering quality. She made sure to listen to my needs and went above and beyond to make sure everything was perfect. I highly recommend Cheyenne to anyone looking for someone reliable, skilled, and very friendly.

Great customer service. The best! Best product quality and price. Met at the door, polite. Discussed my reason for being there. Cheyenne Ferris was very professional and answered any and all questions I had. She explained more than I had thought of asking. I usually walk out of a store and then figure out I forgot to ask other questions. Cheyenne covered any and all and questions. Probably the 1st time I walked out of a store with no doubts or questions about the products I purchased. Thanks so mucj

Cheyenne is an amazing person. She helped me save tons of money on my purchase. I will be back!!!!

Excellent customer service

I am please with my furniture, Lacassia was a huge help and very patient throughout the entire process!!! I only took off one star due to the prices could be more affordable and financing options could be more transparent about pricing.

The salesman was professional and extremely friendly. Patient and explained everything clearly.

Great staff to do business with I left with more than what I came for!!! excellent place to get what you need for a reasonable price they work with you👍

Shoutout to Robin for all of her help! If you need anything from Ashley go see Robin!

Robin was very helpful with decisions and made the whole process super simple and straightforward! Excellent customer service!

Our shopping experience with Cheyenne Farris was wonderful! Cheyenne was very personable and professional. She worked in a timely and effective manner and we were able to find what we wanted. She was very accommodating and helpful and knowledgeable as well. I have never had a sales experience that went so smoothly. Cheyenne was an excellent communicator and the process was pleasant in a timely fashion. I would highly recommend Cheyenne Farris to help with your furniture needs.

Excellent service at this location.

First and foremost myself and my husband were greeted as soon as we walked in the door. Mr. Timothy Conley was very knowledgeable about everything. Also the store manager was professional as well. They both made us feel at home. We wasn't rushed, just two professionals all around. We will be back because I need a few more pieces.

Cheyenne was fantastic! She’s was very enthusiastic, helpful, and knowledgeable. She gave me her card and I will definitely return to buy more pieces!

The staff was very helpful, respectful, and friendly. We need more like this in other businesses. I must say I’m very pleased and impressed. Very satisfied. Thank you

Very patient and detailed about every question asked.

Awesome amazing experience 5 ⭐️

Great people and great offers!!

Timely delivery and professional delivery staff.

Initially went in just to look at the new mattresses. We talked with an employee by the name of Mike, who was very nice and communicative and also the manager. The manager was really couraging of the Tempurpedic and when we left, he seemed a little disappointed that we didn’t end up purchasing one. But we came back and spoke with the employee, Mike, again and he was still very nice and understanding that we wanted something cheaper and we also got a dining room set too. I actually really liked the Tempurpedic. In a perfect world, I would’ve actually went with it but as a young couple, it wouldn’t have been very reasonable at this time. But I’m glad we stuck with Mike and that he didn’t make it awkward or anything. I know they make commission and it’s really important to sell the fancy expensive mattresses. Personally, I feel like older more established groups would really gravitate to Tempurpedic. Younger groups not so much because it is a pretty hefty price tag, ya know?

Sales was perfect…. Delivery items were damaged and waiting for new replacements Delivery guys were great!

I had a wonderful experience with Tim and Cheyenne. They made me feel like family. They both are very helpful and positive professionals. I give them a 10!!!

Amazing customer service!

Good experience and can’t wait for our new living room set to be delivered!

Great experience with both the sales woman and the manager

Great customer service

When I entered the store, I was greeted by Robin who was very cordial. I told her what I wanted and with her help, my selection was quick and simple.

TJ is so patient and pleasant. He is truly involved with serving the customer and as we walked through the store he would perfect any little detail out of spot in the at management would. Very professional indeed!

Love it and the warm welcoming atmosphere!!! Customer service 100%!!!

Because there is always room for improvement, the sale person was very knowledgeable and patience with me as a customer.

I got what I was looking for I though it was in the store, but not it was on app, salesmen helped great.satisfied thanks

Great experience. Simple to apply for credit and salesperson know the merchandise very well.

My experience at this location was horrible. The sales rep cheyenne was pushy and borderline rude. I went in with the intention of purchasing a sofa and bed. I ended up only purchasing the sofa and decided to purchase the bed somewhere else due to the horrible customer service experience. The only reason I went to this location was because they were the only store with the item that I wanted. During check out I was constantly interrupted and shiane could not focus for 2 minutes without talking into the mic every 10 secs. Sales rep was visibly annoyed and mannerism changed when I decided to only purchase 1 item. The entire experience was very hostile and anything but a pleasure. This was my first and last time shopping at this location . I have more items that I need to purchases for my home, however I will be visiting other locations or different furniture stores due to the horrible customer service experience.

I think Bader did a pretty decent job with helping me to find what I wanted. I was also pleased that he gave me the online prices. However, I was really concerned that the total price online wasn’t the same as the total price in the store. It almost made me want to go elsewhere and/or order online. If the online price varied that much, it should’ve been stated on the website. I plan to call the corporate office and speak with them about it because had I known that the total price was different within the store, I would’ve never gone there.

Very good!

Our sale person wasn’t very knowledgeable about furniture deliveries, had to contact a delivery person they use to set up a date for delivery and salesman didn’t convey that we were going to have two separate deliveries. and I would never use Ashley Delivery again! Never! Furniture not the best quality it’s overpriced and not great quality. The woman in mattress department was very pushy and condescending. Staff are not very cordial, no one in the store was friendly. Not a good or great experience and want ever purchase from them again. No to mention furniture was damaged during delivery and delivery person still tried to hide the damage. So Nope!!!

Tim was great! He was very professional and thorough about the pieces I inquired about. It's been a while since I’ve walked into a store and received service like that! If you are ever in the area, please stop by and ask for Tim!

Pleasant experience

Absolute worst experience ever. Bought 2 sets of furniture and told them MULTIPLE times that we would pick it up the next day (today). They made a point to tell us for the furniture we purchased , it had to be picked up within 72 hours. We arrived and everyone acted surprised that we were there to pick up. Apparently the guy that helps loads the furniture walked out in the middle of his shift yesterday (i now have a feeling why he quit). We then were told we would have to wait for some people to arrive to help load up. We also couldn’t use the sliding doors because of the counter that they were so concerned about. Tried the side door, wouldn’t fit. Both of the 2 lousy salesman’s that tried to act like they were helping, didn’t want to get wet in the rain BUT if the furniture was ready to be picked up when we told them ample times that we would be there today to get it, no one would’ve gotten wet. The man that was wearing a mask kept telling me to relax and they would handle it. That was not the case at all. I had every right to be frustrated when we could have avoided the rain if they would have kept their word. We then were told to pull around the back and load up from the loading dock so we’d did and waited another 30 minutes just for someone to open the door. We then loaded every piece of furniture that we purchased yesterday by ourselves with no help from anyone like we were promised. Clearly all of these people were just worried about the sales of people coming in instead of taking care of the people that just spent $5000 on furniture. I’m assuming the guy was just trying to be a security guard for the back door as he sat in the chair and watched us load and unload everything. Cheyenne was our salesperson and wasn’t even present during the purchase of our furniture. Absolutely the worst customer service I have ever experienced. They did a great job of making us feel like our money didn’t matter to them after we signed our paperwork. I will not ever recommend Ashley to anyone moving forward as i was already very skeptical of using them from the previous horror stories i was told about. Maybe the furniture warranty will be worth it if it gets ruined from the rain.

Cheyenne and TJ were very helpful with my selections. Great customer service!

Excellent experience and our sales associate, LaCassia, was courteous and knowledgeable, answering all questions. We will definitely shop there again, requesting LaCassia to help us.

Delivered my bed frame with missing rails, which are still missing and pushed the delivery of my dresser to another whole week, which hopefully when it does come, it has all the pieces unlike my bed frame, first time customer, very bad experience

It was awesome, the manager Thomas was great

The set I had found online and went into the store to purchase was no longer available in the store. Michael Tipsford was very helpful and knowledgeable. He found the set online, matched the price and handled my purchase quickly.

Cheyenne the sale person, is very friendly, very concerning about your sleep habits, she suggests three different type of mattresses for your comfort, she wasn't aggressive about the sale, her concern was about my comfort and affordability, and she given me knowledge on sleep study for mattresses for your health, she is a great representative for Ashley on Hack Cross and she a cutie. Thanks Cheyenne

Both Mangers (Jon and Thomas) provided outstanding service. The Salesperson was very helpful also!

I am so pleased with this store and the staff there. Extremely helpful, thorough, and knowledgeable. Especially Lacassia-be sure to see her for assistance. I will definitely return.

Quick and easy process. Mike was able to answer and clarify my questions and got my order placed within an hour!

Ashley furniture store is decorated beautifully. The sales associates were knowledgeable, patient, honest, and welcoming. I was greeted with kindness upon entering the store and didn't feel forced to make a purchase. Shout-out to Jon, he made a purchase I was dreading, easy - 9/10.

Had some issues with a previous company who kept giving us the run around about our living furniture. Went to Ashley’s and talked to Lacassia who me & my husband had a previous conversation with. She was very helpful and still had the furniture that we were originally interested and wanted in stock. She made the process so smooth and provided different finance options to get what we needed and wanted. I would recommend working with her or anyone in Ashley’s for furniture services

Jon was amazing. Worked with us and no pressure at all.

They took the time to walk me through the entire store and answered all my questions. This wasn’t my first experience with them and they continue to impress me. Definitely 5 stars.

Tim was awesome

Jon Ravenell was absolutely awesome!!!! Very helpful and patient!

I received excellent customer service from the Ashley Store. I will return to purchase additional items. The sales representative were great.

Sales lady Cheynne was very nice and helpful.

Went to Ashley Furniture on Hacks Cross in Memphis to purchase a mattress. The sales people John and TJ were great. They were knowledgeable and answered all of my questions. I can't wait to sleep on my new mattress.

Just bought a dining table and 4 chairs to be delivered next Weds. La Cassia our sales associate was wonderful. She made the process seamless!

Terrific service

They were very helpful and friendly!!!

I would love to give this store 5 stars. Picking out furniture here was great. I walked in a was greeted by Dana who knew much more than I expected. She was very kind and knowledgeable about every question that I had concerning the dining room sets and sleep mattresses. After speaking with Dana for about 30 minutes I was set on the dining room set to purchase. After walking out of the store to find that my car and two others had been broken into I was quite upset initially. But after finding out this had happened on several other occasions to customers and 3 times in the same parking lot to the manager I was infuriated. The store owner in my opinion doesn't care enough about the safety of the customers and more importantly the employees that are there daily. Please hire security for these workers. I couldn't imagine having to worry about going to work on top of fearing for my safety daily.

Our sales person was available when I needed her, but she didn’t hover. When I was ready to purchase, she worked with me to get the price right, and I then purchased it.

I had ordered a sofa online from Ashley and the order was canceled. I went to the Ashley store here and Jaylon was very knowledgeable and showed me what I was looking for and placed my order for me. Jaylon was so awesome to work with.

LaCassia Holcomb made it an excellent experience. She listened and explained at a level that was not arrogant.

Great experience and great customer service.

Great service!!!

Great and friendly service That you

I love bader albahiti customer service and really help me with finding my new bed....

Bader was very helpful! Friendly and helpful staff!

John was excellent help! Thanks for a great experience!

As soon as I walked in the door I was pleasantly greeted by Dana. She asked me what I was looking for I told her and also my price range. She took me straight to the mattresses and pointed out which ones best fit my budget. She helped me with the financing and answered all of my questions. Excellent customer service from Dana. I was in and out in less than an hour and was able to pick up my merchandise the same day.

Very good customer service

The process was fast and simple. They were short staff, but you wouldn't have known. No pressure purchase that's what I really liked

Great

I had a amazing experience.. I was serviced by my girl Dana…

I called about some furniture that I have seen on the website and spoke with Mr..Spencer (I may be incorrect with the name) but he was able to tell me that the furniture was not in the store however I could order it from online and the questions that I had about the furniture he was able to answer and then he sent me the form online so that I could fill it out and place the order. He called me to ensure that I had received the form and the first time I didn’t and he sent it. The second time called me back and that time I did receive the form I placed the order and now I’m awaiting my furniture. Very pleased with how that process went it was very easy to fill out the form and place the order

Cheyenne greeted me first. She was great and knowledgeable of the store and all things in it. She allowed me to shop & periodically checked in. When I was ready to checkout, I was serviced by Jon who was just a great. Overall, the team was very pleasant. At some time or another, I was greeted by most employees in the store during the time I went. Their interactions with one another and other customers were pleasant.

Was able to find what I was looking for and able to complete the deal quickly.

Great service from very friendly staff. Awesome pricing too.

Excellent service. We were able to take home the chair we wanted right away!

I spent $23,000+ on my tempurpedic mattresses with pro adapt bases along with an entire bedroom set and a dining set… My experience with the previous Manager, Wally and his staff and most importantly the delivery truck drivers was nothing but terrible and doesn’t even deserve a single star for how many times I had to go to the store addressing my issues… Ashley truck drivers literally smoke weed while on duty and even damaged my property when attempted to do their deliveries. Ashley corporate reimbursed me for the damages later on.. I also encountered whole lot of delivery delays to a point one of my mattresses delivery got postponed 8 times.. I got told later Wally no longer works there and a new manager TJ took over.. Wally, the old manager lied about everything and the whole experience was nothing but shady with him.. This man TJ however is amazing…TJ totally changed my terrible Ashley experience into a completely positive one.. Very professional and attentive. Hope under this new manager Ashley will offer better customer satisfaction.

Tim was Amazing I really appreciate the time he took out with me to assure I had the best product for my budget the best service I've ever had in a very long time.Go see Tim at Ashley's Furniture store on Winchester

First and foremost, the staff welcome you when you enter the store, the staff knows how to greet you. The staff will assist you if you need help, they are very friendly and very professional. Thank you Ashley for your assisting me, I just love my new furniture.

Great customer service!

Salespeople are friendly, courteous and very attentive. Told them what we were looking for and they lead us to exactly what we were looking for.

I bought a love seat and it arrived damaged. The guys who delivered took a picture that couldn’t show the picture and left. I called the store, they said they would fix it or change it, and then after I received the good item, I would be charged. Two months later, I still have the damaged item and I’ve received two bills so far. I called the store and they told me to call their bank. Nothing was solved. It seems that no one cares about my situation. I have a damaged item and two bills that I haven’t paid which may impact my credit score. I regret so much the day I entered that store.

Ms. Holcomb, came to us as we were simply looking. She wasn't intrusive, or aggressive. She was patient, highly informed, and very helpful. Ms. Holcomb made us comfortable and treated us as if we were family. My wife and I are now very excited about our new purchase.

I recently had the pleasure of working with Dana Jeffries at Ashley's Furniture, and I couldn’t be more satisfied with the experience. From the moment I walked into the store, Dana greeted me with a warm and friendly demeanor. She took the time to understand my needs and preferences, and her extensive knowledge of the furniture options helped me find exactly what I was looking for. Dana's patience and attention to detail made the entire process smooth and enjoyable. Thanks to her excellent service, I will be enjoying my new furniture soon and will definitely return to Ashley's Furniture for future purchases. Dana is truly a standout representative, and I highly recommend seeking her assistance for your furniture needs. Thomas is a great store manager. He was very nice and professional.

My sales person was awesome. My only issue was the delivery fees Ashley Furniture should be ashamed! Those fees had me contemplating on not purchasing!

LaCassia Holcomb provided superior customer service from time I entered the store and she assisted me with mobile clearance. I told her what I wanted and she directed me to exactly what I requested! She is much more than 5 star employee. Exceptional in store experience. Now I just want the quality of your product to reflect my customer service experience.

Nice experience

Very friendly & attentive sales person. GREAT SERVICE

Lacassia was very helpful and very professional. She has a sweet spirit and we enjoyed doing business with her.

The salesman was awesome 👌 he greeted me with a sale and told me about the promotion he was overall the best I have seen in a long time and also the salesman and a lady greeted me as well as JON check ✔️ on a price for me

Extremely accommodating and worked hard to get the job done in a timely manner. Work was of the highest quality. You would not go wrong with Jim and his son Nathan. Thank you!

Tim Conley was very kind, patient with my grand- daughter and myself as we looked through out the store for several items. I will always do business with Tim.

The sales representative Tim was extremely personable, and very professional. He represented your store and company very well.

Great customer service.

Customer service was exemplary!

Great customer service and great deals

My experience with this location was less than satisfying. I was sold a bed not in the best condition was promised that 75.00 would be deducted due to a spot on the bunker drawer and it never was. Also they left off a rail called back to be to told that they did not when I went to store they gave me a broken rail and never deducted anything for that. Spoke with store manage who then said he would discount Only to lie again. Had so high hopes in Ashley's but this brakes All deals of future business. Will be reaching out to corporate to share all pictures taken the day of purchase in the store per I gave them time to rectify bill.Reached out to claims in regards to bed not setting right was told they sold me a Cali King bed but King mattress. They said they could not take bed back and that those mattress does fit...I spoke to rudest people Ms. Holcomb and she went back and fwd also spoke to manger Walle he promised to fix but never did. Called back he had quit and now dealing with store manager Thomas he said he would help but did not. Called spoke with corporate Maria who tried to get to the bottom of why I was sold a Cali King and King mattress after a week of debate she got an order for Cali matress. No apologies from salesperson who was rude or the store manager. This is so terrible finally got mattress had to buy a new foundation per thought I needed a king at first just a waste of money bed is of poor quality per it was missing bolts and broken slack. I do Not recommend this location. Period. UPDATE. The same bed I pd over 900 for ends up total waste we still cannotl lay it without breaking down. Now I have to pay a bed off for my credit sake that I never used per I bought it as is that I complained about the very next day and was pushed aside. Wrong screws broken panels and All. A real mess.

Great, very courteous and professional the process was very easy and timeless.😅

My visit to Ashley this afternoon was to buy a chair for my spare BR. I settled for one seen on the website last week. Your sales associate, Cheyenne, did a "price-match." Transaction went well.

Getting waited on. I was told to look around, that they had one person in front of me. Then as the salesmen was waiting on me, he showed me 1 thing and i told him thats not what I wanted, then another customer who came in after me, had starting asking about furniture and I was pushed aside. After waiting for a few minutes, he started giving them pricing on what they wanted. I got tired of waiting, and walked out. A nice lady asked me if I found what I was looking for as I was leaving. I told her no, and I was very disappointed. I was shown nothing.

Visited this location and I must say the customer service was exceptional. I was assisted by 3 members who were all professional, friendly, and knowledgeable. I definitely had a great shopping experience and would recommend to a friend or family member.

Very friendly and professional people.

Excellent experience.

I had a great experience with Lacassia Holcomb. She really was a heartwarming person whom take pride in what she does a a salesman. She made my choice of selecting a new sectional very easy. She bought me as soon as I walked in the door with all the information she gave about each piece of furniture. Thank you Ms. Holcomb!

LaCassia was awesome and answered all of my questions and she was very patient with me.

Very helpful

I found what I wanted at the price I wanted. The salesman did a great job!

I had a great experience purchasing a mattress with Cheyenne’s help this weekend. She is quite the expert and guided me to the one that was both perfect and discounted! I highly recommend asking for her - it’s like getting a master class on how mattresses work and why having the right type of support is crucial.

Great customer service

My experience was a pleasant one and my salesman, Mr Tim Conley was very helpful and knowledgeable! I will definitely recommend him! I’m So excited to pickup my Recliner! FYI….this is my second purchase from Ashley Homestore, I purchased a leather sectional with all the tables in 2018 and it still looks neW! Very Satisfied Customer!

A great experience and the customer service team was fantastic!!!

My name is Dana Beverly. I visited the Southaven store twice last month. My first visit I met With Kat. Who was extremely pleasant and knowledgeable. We went over some number for a sectional. I told Her to let me think about it. I returned a week later and learned she had been transferred to another store. I was Then greeted by Beth… Asked if she could help me I told her no because I was just looking. I referred her to my husband who was picking out a bed. He also told her that he was just looking. I saw A familiar face and stated she is who also helped me last week with Kat. I proceeded to walk over to the piece of furniture with the rep. My husband took a seat on a bed the manager and 2 other reps were sitting at a table Beth made a comment regarding me not knowing my husband was still sitting there. She spoke openly on an open floor derogatory terms and stated that “I was Going to get mine’ my husband intervened asked who was she speaking of she responded and stated she was sorry. I walked Over and asked what was going on my husband explained and also learned the manager sat there and allowed her to speak that way about a customer whom she had never met a day in her life. That’s called Disparate Treatment! Her words were cruel and racially motivated. All of this because of a sale! I’m not sure if she was having a bad day or if this kind of behavior is tolerated but to sit up and speak call names and belittle someone because of commission is disgusting. The manager never asked her to leave off the floor he didn’t tell her to stop he allowed it! Because this made me feel extremely uncomfortable we left without buying anything and went to another store and purchased the set from the Memphis location when in fact I shouldnt Have patronized Ashley Furniture after that treatment ! I havent Decide if I will Yet file a complaint with the FFEIC or CFPB or anyone else why Is it ok for your store to treat people like that?

Shopping at Ashley Furniture today was a good day. By this I mean I was not followed around while I was browsing. I was acknowledged when I walked in and I was pointed in the direction I was looking for by Cheyenne. She escorted me to the elevator and she said she would be back to check on me. She gave me time to look around, sit down and gather my thoughts as to what I wanted to purchased. When I was ready, I called her name and she came to my assistant. I told her what I wanted and we proceeded from there. The staff worked with me to make sure I got what I wanted and we did my paperwork and from there I was out the door on my way home. Well done Cheyenne, Dana and Lacassia, they were all very helpful and professional.

Ms. Holcomb was very helpful, friendly, and informative in helping us in making a decision on which table set to purchase. We appreciated her assistance.

Excellent service..

Ms. Holcomb was very pleasant, professional, and knowledgeable of items displayed and/or in warehouse. Great customer service as well.

Dana was absolutely amazing to work with. She was very helpful and ensured we found exactly what we were looking for. 10/10 recommend Dana and the Ashley Furniture in Winchester.

Sales lady was nice, the delivery was not so much, I had them to leave it in my garage because I was painting the bedroom that my granddaughter was going to be staying in, I took the bed up to put together and there was a leg missing, I called the store, but no answer, only recording to purchase, check status or warranty, left vice message to call me about missing part, left txt message to sales person and email, no answer to any request, so I drive 20 miles to the store to complain about my delivery, they gave me a leg to get me by till I could get the part that matched the bed, call customer service to report this issue, the customer service lady took care of me, shipping new part or parts, after I get home to put the bed up, find out that I was missing another part, my point being, when I spend close to $1000 on a bed, I would expect for it to be complete, I could have ordered it from a local furniture store here in my hometown and would not gave been charged a delivery fee, like I said earlier the customer service rep at the 800 number, took care of me the way I should have been at the store, thus the three stars!

The experience was great

I had a great experience with Ashley at Hacks Cross. Tim exceeded my expectations by spending ample time with me to make sure I was getting exactly what I needed for my elderly father. He and his manager listened to me and patiently answered all of my questions. They both offered support throughout the purchase as well as assuring me they will assist through delivery.

Very helpful! Excited about our purchase!

Sales rep Cheyenne was awesome

Do not buy from Ashley Furniture. They will lie to yo hand now honor their promise.

Great experience, fast and friendly. They had what we were looking for, they helped us find it, and we were out in 20 minutes. Perfect.

We love Wali and his team at Ashley Furniture on Winchester! They are ALWAYS a pleasure to work with. We have a staging business, and when we visit the store, we are always greeted by our first names and with a smile. Very helpful and knowledgeable staff and exceptional customer service!

I was taken care of by the nicest young man, who turned out to be the store manager. I tried ordering online and couldn't. I printed the items I wanted with prices and went in to the Hacks Cross location. I got a great deal, was able to get the merchandise delivered where i needed, and got the Presidents Day sale. If you want first class service, go on and see the team at Hacks Cross. Thank you.

Great customer service

The furniture was just okay. I was disappointed in the selection. Nothing I sat on was truly comfortable.prices were over priced.The salesman was nice and helpful.

Lacassia was very helpful and informative!

My wife and I really had a great time at Ashley, Dana was very knowable and infoming until we found the mattress we were satisfied with. Great job Dana. 👍

The selection is great but the customer service I received really made the experience phenomenal. Michael was very knowledgeable and eager to assist me in my purchase. Ro was exceptional and thorough when explaining my financing. My mom who was with me plans to come back and purchase some furniture and I've already started telling my friends and coworkers about my experience. 10 out of 10!

Our salesman, Tay, was very helpful and very knowledgeable about your products and in showing us the products that might fit our needs.

loved it so much!! staff was so helpful and informative

Our salesman, Tim, is outstanding! Very professional and knowledgeable in answering all our questions. Great store with a large selection of furniture.

Great service. Friendly staff. Knowledgeable staff. Clean and welcoming atmosphere. The store manager making sure all guest was being serviced is great to see. Most managers are in the back. My sales associate was great. Office staff pleasant. Super great experience.

We had the best experience at Ashley! Tim C. took the best care of us and helped us make the best choices to make our house a home!

My sakes associate Lacrissia was great! Very attentive and friendly.

Fast and easy. Tim is the man!

It was good

Lisa is a great sales person! She was a pleasure to work with on my purchase.

From sales to delivery , everything was great 👍

Very complicated mattress experience They start you out on a 10k mattress

Great service!!!!

Very professional

The store was absolutely stunning and beautiful! The staff very kind, approachable and very helpful! Wally and tay took excellent care and made sure customers felt they are valued! Will definitely come and shop here again

The store attendant was very helpful and nice! I was very indecisive, but he was patient with me. Super nice! I will be shopping again soon :)

Ryan was the best! So patient, very nice and helpful!

Customer service that was given by Ashley Store was acceptable. The sale person was very polite. When I received my bunk bed set from the warehouse, it had a piece of wood missing that fit underneath the bottom bunk bed. It also had a note inside the box telling another employee to stop taking his/het parts. I contacted a listed number from paper work that I received from Ashley and reported the missing part. I was told that it was going to be.sent to.me by mail . That was in Nov. 2023. It's Jan. 2024, I still haven't received the missing piece of wood.

Carlotta is very sweet, professional, and knowledgeable. She helped me purchase new funiture for my home. Thank you for the great customer service. I will refer her to my family and friends in the future. Please train Cheyenne better, she was trying to sell me a box spring and mattress. She was trying to force me to use my credit. When I told her I would come back to pay in cash she got upset and ask “What’s wrong with using credit? ” This is non of Cheyenne business. I will be purchasing my mattress and boxspring somewhere else.

My salesperson (Dana) was great. She was patient, honest and helpful. Great qualities. If I'm as happy with the delivery experience as I was with the sales experience, you've got my customer loyalty.

Mr Stewart was a big help. He helped find the right furniture @ a great price. Will definitely be back.

Wali was very helpful

Just bought a sofa and loveseat at this location. The sales associates were friendly and not pushy. They answered my questions, and I had a seemingly good experience. **(Ashley's response to this review is based on these two sentences, but below is my update which greatly lowered my rating.) The furniture delivery crew were friendly and did a good job. At the conclusion of the delivery, there was some discussion over the model number which was quickly resolved. However after delivery when i pulled up the model number and looked on the store website, my opinion of Ashley changed. I was lured in by a "New Years sale" and even watched the sales associate apply the 25% discount. However 5 days after i bought my furniture, their website price is cheaper than i paid with a 25% New Years sale discount. Making your customers feel like they got screwed is not a good way to get repeat business.

Our sales person was great!

I initially purchased a room furniture from Ashley in December 2023 and was very satisfied, so I left a positive review. However, my experience quickly turned negative due to the issue with dresser. First, the delivery was extremely late, arriving in March. The first dresser had a bug issue, likely Powderpost Beetle, which caused the wood to produce a white powder. I requested an exchange, and they delivered the second one in May. Unfortunately, this dresser had a broken leg. I requested another exchange, and today they delivered the third dresser. Upon inspection, it had a missing rail on the door, making it impossible to open or close properly. I am very disappointed with the service and quality. After six months, I still do not have a functional dresser. We also had issue with the bed, but they fixed it after some months. So, no more issues with the bed.

Expert service.

The Customers Service Rep was vert patient with me. He went over and beyond to ensure I was a satisfied customer!

Young lady that helped me was very helpful and we were able to make a great choice

Very pleasant experience

Carlotta was very helpful and a joy to work with. Will return for other purchases.

I always have an outstanding experience at Ashley's. Great customer service and quality furniture.

Very friendly and professional

Staff was friendly, professional, casual, respectful, polite and fair.

Excellent customer service. Sales Associate was patient and provide additional details about the furniture being purchased. Very personal and friendly attitude.

They delivered the bed today and forgot the screws. The installation person said he will get them from store and never got back

I got what I came for,thanks for your excellent service.

Received a reclining sofa and chair today. The reclining chair doesn't recline, and the sofa only reclines with difficulty. Waiting on customer service to contact me back. We'll see.

Lacassia Holcomb was Terriffic she made sure I was satisfied with my selections I can’t wait to come and get me some more furniture!!!

Great results from your Family at Ashley. Thanks a Million.

Ms Lacassia was very nice, friendly, and knowledgeable. I appreciate Ms Lacassia keeping my experience very nice and pleasant.

It was great. The web site kept me updated on when my furniture would be delivered. They were at my house minutes before the time it told me. They came in to see where they were taking the piece. Went out and got it and were gone within 15 mins. Very professional and very respectful. Thank you

Met with Lisa Flowers upon going in. Explained that we what we were needing. She carefully showed us several items and we made our choices. It was very simple and worked out conveniently.

Fun friendly and engaging staff.

Mike Tipsord was the best. Someone needs to fix some of the rugs in some areas. Very dangerous for people to trip on.

Very good furniture shop and good employees. Bran is very good.

the deliver guys came on time and delivery was smooth.

Every night they are deciding the close early. Over an hour early. Second time coming. I guess people don't need to make money these days. I wish I was that lucky.

Ryan was very kind a helpful with our purchase

Very friendly staff.

It was nice

Good service! Helpful move

Ryan is the best!!

Ryan was great. He took time and allowed me to change my mind several times while he remained patient and respectful.

Ashley associate Carlotta White is a great salesperson to work with. She was professional and courteous.

I can't believe the level of incompetence and disregard I experienced with Ashley Furniture's customer service. From start to finish, it has been an absolute nightmare. Firstly, the furniture I received was delivered in a damaged state. It was clear that no care was taken during the shipping process, which is completely unacceptable. I expected better from a supposedly reputable company. To rectify the situation, they sent someone to fix the damage. However, the technician arrived and claimed that he was told he would just be cleaning the furniture and had no ability to fix the massive hole and damaged internals from delivery. This just shows the lack of expertise and accountability within the company. But the incompetence doesn't end there. When I tried to schedule another technician, Ashley Furniture had the audacity to give me a wrong number. It's as if they were intentionally trying to do this. It's absolutely infuriating when a company can't even provide accurate contact information. And if all of that wasn't enough, they have now decided to completely ignore my attempts to reach out for a resolution. It's as if they think they can just sweep their mistakes under the rug and hope I go away. Overall, my experience with Ashley Furniture's customer service has been nothing short of a nightmare. From damaged furniture, to incompetent technicians, to providing incorrect contact information, and now ignoring my concerns completely, they have proven themselves to be utterly unprofessional and unreliable. I strongly advise against doing any business with Ashley Furniture if you value your time, money, and sanity.

Wali and Donavyant were extremely helpful and patient with me. They explained everything throughout the process and made sure I had an understanding as to what I was eligible for. I will definitely recommend them to my friends and family. They are an awesome team!!

Dana was wonderful. She was attentive and easy to talk to. As soon as I arrived she was there to assist.

LaCassia Holcomb was the best! She was patient, knowledgeable, accommodating, and very laid back. No pressure at all. She gave honest and insightful advise. I was especially impressed that she kept notes from our first encounter a month prior to my actual purchase. I was supposed to go back the next day but got busy. She remembered me as soon as I walked through the door. She had written down what I initially picked out and had even researched some matching pieces that I asked for a month ago...which I had forgotten about. Aside from the sticker shock, it was a very pleasant experience shopping at Ashley with LaCassia! I will definitely go to her any time I need/want to buy more furniture!

Amazing customer service. Lacacia was very patient

The staff us very friendly and helpful

Excellent service

Ms. Dana was extremely helpful. She went out of her way to ensure my purchase would fit just right in my home. She is very knowledgeable on inventory and is very kind and professional! If you’re going to the Ashley store make sure you ask for Dana. You won’t be disappointed!

Store was okay. Was told I could pick my purchase up today at warehouse no problem. Warehouse told me no customer pick up on Mondays. Right hand don't know what the left hand is doing. But never been a big fan of Ashley.

Brought a sectional and I wasn’t feeling my best. Sales person came in on her day off to ensure I got the sale price. Left my wallet and manger stay till I made it back to the store. Great group of caring people . I will definitely buy again from this location

I had a friendly experience, the staff was very helpful and courteous, I plan to go back to the store soon 😀

Staff were not completely transparent: they offer returns for equal or greater value. Be careful if you buy a high-end mattress. I am not happy with mine, but stuck with it because the even if I want the cheaper mattress: they refuse to give any price difference..

I had a really great experience

Very upset because Cheyenne was supposed to order a remote for the base that was on clearance. And low and behold it was sold to another guest.

Lacacia, was excellent As she had another client before I walked into the store, I browsed for what I was looking for.

Have visited several Ashley stores in search of several pieces of furniture to enhance our home. By far enjoyed the service and experience at this location. No pushy sellers, simply available close by when ready to engage for help or questions or ready to purchase. Dana was great!

The customer services was excellent

As a customer it is a courtesy to speak and offer assistance when you arrive to a place a business for a potential sell. As I walked In several employees just looked without uttering a word. Another young lady said she had been waiting also and was deciding to leave due to being ignored as a customer . After speaking to someone the assistant manager did assist me and leveled up the rating from 1 star. He did give me a great deal. If it was not for him I would definitely not return and take the extra time to travel to Cordova location which on a previous visit was very welcoming.

I went to Ashley’s looking for a queen size bed found just what I was looking for no sells pressure which was great!! The young lady that assisted me was very helpful I highly recommended shopping here

It was a very great experience the salesperson she was very professional and knowledgeable. The store was very comfortable it was like being at home.

Great customer service made sure I found everything ok and was very helpful.Also explained each and every mattress I looked at and helped me pick out the one the best for me .

Sales team were highly knowledgeable and provided great customer service. I was able to get a highly sought after piece at an excellent price. Look forward to doing more business with the team at this location

The young lady who helped me she was very nice very knowledgeable. They have a retail prices and delivery is going to be fast, so I was very pleased.

I had a great salesman name Mike

The manager and salesman did a great job for us as we bought new furniture for our home. We last purchased a house full of furniture from Ashley 19 years ago.

I am very please with the experience I had selecting my furniture for my new apartment. Cheyenne greeted me as soon as I entered the facility and immediately approached me to help me with my needs. She walked me through every department giving me information on different items and accessories and helped me make great choices. I am pleased with the customer service she provided and how interested she was in helping me select everything I needed for my bedroom, dining area and living room. I can't wait for my furniture to be delivered. Thanks Cheyenne for not only being a good saleswoman, but also for being a good person. I did business with the store at 7951 Winchester and plan to do business there in the future.

Reps were friendly and very good at explaining and working out a payment plan that fitted my budget.

Very friendly and good customer service.

My experience in this store was awesome. They didn’t have the item I wanted available in store but Michael did not hesitate to look up the items and give me the prices along with the best deals available. Great customer Service!!!!

Ashley Associate,Ms.Lacassia Holcomb was knowledgeable,courteous,pati-ent and most helpful.

Customer service was awesome I will definitely be back. The store manager was very helpful!

Cheyenne was great. We had a great experience

Dana was very helpful and knowledgable. Great customer service!

The manager and lead sleep specialist were exceptional and I would highly recommend them if you’re looking a for quality mattress!

Nice friendly staff,very knowledgeable..

The manager Walle was the best, very knowledgeable and helpful with a great personality!!!

Tay and Mike were very helpful with our purchase!

New Update: They refused to cover the manufacture defect of the furniture because I'm its a few months over time. The insurance will not cover it stating that it was a manufacture defect. BOTTOMLINE DO NOT SPEND YOUR MONEY HERE. IM OUT OF $2000 FOR FURNITURE THAT IS CHEAP AND DEFECTIVE. Update: the whole drawer fell in...Ashley's Furniture is cheap. I've had my bedroom set for a year and all 10 draws are defective. I Had to do 2 claims already for the glue not holding the base. Their furniture is all sawdust and cheap glue. The quality of the set I was shown in store is not even remotely close to what I received. Please run and save your money. They don't have the quality they used to have back in the day.I will follow this up with pictures. Wish I could give zero stars.

Polite and helpful salesman, but I feel the item was over priced.

The customer service was great ❤️

Dana J at the Winchester location was extremely helpful today with facilitating my purchase. Thanks so much!

Great customer service. Very satisfied with the attention in the store.

Friendly staff. Very helpful and patient. Professional. Will work with on getting what you want and need. Will provide several options that meet your standards to payment. Enjoyed my experience and will recommend.

Staff gave us the space to browse, and were close to respond to questions.

Excellent customer service!!!!!

Helpful staff, good selection

Excellent store with everything I need for a home. Wall Ndao, the store manager is awesome to work with.

The sales associate was so helpful in giving me info on the different discounts and made my shopping experience well worth my visit. Thank you Ashley Furniture Store on Winchester Rd in Memphis Tn.

I appreciate the time they me going through everything I was looking for and stay within my budget they were very nice and professional

Chyanne and her manager were very kind, they helped find the perfect sofa for our family. We can’t wait to get spend family time with our new sectional.

Excellent Customer Service!

My husband went into Ashley on Winchester rd in Memphis Tn and ordered over 10K worth of furniture to furnish our new home. It took over 3 weeks for the furniture to be delivered. Then when it finally got delivered all of our order was not on the truck. We are missing our living room set and our daughter dresser chest was damaged on the truck. We were told by the delivery guy he would put in a ticket for it to be replaced. We have been contacting customer service with Ashley and the only response we are getting is “ our system is down someone will contact you “ and when you call the store it just ring and then connects to a recording. It has been a month now and we still have not heard from anyone at Ashley furniture. We need our furniture or a complete refund. This is horrible customer service and a first time bad experience with your company.

Ok

Ms Cheyenne is very professional and very helpful. She went above and beyond in helping me find what I needed for my home.

Michael was extremely helpful and even got us a discount so we didn’t go over budget! I can’t wait for my couch to be delivered next week! I paid for it in full so I can’t comment on any of the financing options but everything else went incredibly smooth.

Carlotta gave us excellent service and we love our new couch/chaise and coffee table. This is our third couch we have purchased from Ashley and we’ll be back!

Great service

Found what I needed and quickly got approved. Helpful sales lady and we were through.

It was a great experience! Dana and Walie were awesome! Knowledgeable and very pleasant to work with. I will will definitely be doing more business with the Winchester location in the future.

I am so excited about my new bedroom suit! Rejoice my sales person was very knowledgeable and helpful! I ordered a set on line and they honored the online price! I will most definitely purchase again!! Thank you! For excellent hospitality!

Wonderful and friendly experience

Great atmosphere, friendly sales person. Lacassia Holcomb was helpful, knowledgeable and efficient. She took the time to welcome us and made sure that we were comfortable. Thanks

The sales staff were eager to assist me, and were very professional, displayed a vast amount about product knowledge and availability. Management was also ready to assist.

Very knowledgeable, kind and helpful.

Dana was great! She provided appropriate solutions to my needs.

Good quality furniture and the Men that set up our furniture were fast and did a neat job

Quick and Pleasant!!!

We bought a couch from Ashley back in November 2022. It was defective from time of delivery. We contacted Ashley the next day. The chase side support was installed too low causing the legs to be raised too high. My wife and I have been passed around through the most awful customer experience for the past 7 months. They have sent outsourced furniture repair companies 3 times to examine and try to repair the furniture. The actual repair attempt 5 months after purchase. We alerted Ashley of the defective couch in November of last year. We've been sent to a warehouse for replacement cushions that Ashley sent. The warehouse couldn't locate the shipment. Months later, the second attempt was to try repair the bottom support. The repair tech finally gave up and said Ashley would need to replace the couch because it couldn't be repaired. Now Ashley doesn't have any record of this and they've closed the support ticket. We still have the defective couch. So please be aware that if you purchase furniture from Ashley, and it's defective, you should expect nothing but trouble. You should expect to spend hours on the phone with a series of third party vendors and there will be no communication between them and Ashley, not mention no communication with you the customer. You will have ZERO assistance from Ashley Furniture. This has been the worst customer service experience we've ever had.

I am SO glad I visited Ashley on Winchester. I had just a HORRIBLE experience with Royal Furniture, and was determined not to deal with them again. I found a better deal! The salesperson, Lacassia, was such a pleasure to work with.

Wonderful customer service with Dana. Not overbearing. Knowledgeable and personable. Great time!

Went here because we knew what we were looking for and just wanted to see it in person. We were not immediately surrounded by multiple salespeople as we entered which is nice. They came over to check on us but weren't intrusive. If it weren't for the horrible traffic in the lot and on winchester I would have given it 5 stars. It was a good visit.

Michael was very professional!!! Awesome experience!!!

Great

I highly recommend you DO NOT purchase furniture from the Ashley Furniture store in Cordova Tennessee. We purchased 2 new sofas, dining room table and 10 chairs for the table. One chair came all scratched up, another chair the fabric was tore up, we were not given the cords to plug in couches in to the wall as they were auto recliners. And in the sofa the spring was broken and coming off in the back. We spent 10k at this store purchased warranty. 2 weeks later I am still trying to get my furniture replaced/fixed. I get a full run around. Customer service says to do one thing and call the store, the store is no help at all. They do not care about their customers at all and the satisfaction of the customer. Customer service said the store needed to give us a whole new couch and the store won't. I purchased batteries to make the couches not need the cords and the batteries are defective and die every 3 days, and they told me to bring them back but I don't have the cords to plug them in to wall cause they were not delivered with my couches. They said they would send an email to the warehouse and here I am with no cords yet.

LaCassia Holcomb, beyond exceptional. This sales person was gracious, patient and clearly explained the whole transaction. She was funny at times while maintaining a business attitude. She answered every question, even if I asked it several times....a true salesperson. She was thoughtful of my needs and wants. It was a pleasant experience, Ms. Holcomb made it that way. I felt comfortable with her and had confidence that she was taking care of my purchase in the right way, a kind and caring salesperson. Satisfied, Phyllis Mitchell

The salesmen was polite and courtesy. He waited patient until we found what we was looking for. The value of the chair we purchase was in our budget. Overall experience was great 👍 👌

Nice selection. Found exactly what we were looking for. Sales staff did not pressure and were informative.

The manager Ladirius was very helpful after an unfortunately bad experience with a sales associate

Patient, understood my need and took time to help me. LaCassa was there with me for 2days and I appreciated it.

Great customer service.

Our sales lady was patient, nice and overall had an awesome sprit!

Great service and willing to negotiate a little to get a great deal!

Excellent deals on great furniture and fantastic customer service.

The guy and lady was very patient and was very nice. They were very helpful

Great experience! Friendly.

Awesome service. The Assistant Manager LaDarius was very professional and knowledgeable.

I wish I could give 0 stars for their customer service. I bought the Keener ash sectional sofa, I received it with a BROKEN LEG, fabric PILLING all over and PATCHES at the bottom of the sofa. I called the customer care immediately and it took 3.5 months for a technician to show up. Even after the technician himself has reported that it is manufacturing defect, now the customer service team is proposing for another technician opinion when asked for a return/exchange. This is insane! Did not expect such POOR quality products and WORST customer service from Ashley.. Ashley products are good until we receive one!!!!!!!!! DO NOT BUY ANYTHING FROM ASHLEY!!!!!!!!!!! Editing the review thinking this would benefit more people who are planning to buy Ashley products: 4/21/2023- Ashley customer service reached out but after multiple follow ups and for what- They are NOT even ready to open a service ticket for my case. Which new sofa would start pilling in the first week of use, Ashley's did and apparently they cannot do anything about it. So sad for a reputed company to NOT listen to what customer is saying and not bother about customer satisfaction. I have spent money and invested time in talking to these reps hoping for an exchange/replacement and they just replied they CANNOT do anything about it. Please DONOT buy anything from Ashley. It is waste of your money and time as they DO NOT DELIVER good products NOR good customer service.

Mr. Wali Ndao (General Store Manger) is an ABSOLUTE BLESSING!!! This young man has gone above and beyond to fix a BIG PROBLEM!! that we had with the furniture we purchased from the store. We consider him family and I would DEFINITELY!! recommend you going to his store to do business. Ashley Furniture 7951 Winchester Rd.

Mr. Jene (salesperson) was very kind and patient. He really took his time with me and my husband. We were excited about our purchase!!! Then the DRAMA came! The delivery guys brought our furniture and just left it there. They said they would be back, but never came! I went back to the store the next day and Mr. Jene met me there on his day off to speak with the manager (Mr. Wali Ndao). MAN, Mr. Wali passionately listened to my concerns. He tried to get someone from the delivery team to come and take care of me, but he was unsuccessful! THE MANAGER (MR. WALI) himself said “Where do you live, I will come and put it together for you?” I WAS SO IMPRESSED! He did just that and made sure my husband and I were taken care of! THANK YOU MR. WALI AND MR. JENE FOR TRUE CUSTOMER SERVICE & CARE! Please stop by to shop with them! They will take care of you! I am a HAPPY customer!!!! Ashley Furniture Homestore 7951 Winchester Rd. Memphis, Tn 38125

(Translated by Google) Bu3n excellent service (Original) Bu3n servicio excelente

I have a great Salesperson. Rejoice was great in finding what we need and in my price range. Thanks Rejoice you will see me again!

Great experience

Felt very relaxed while looking around showroom. Our salesman, Michael, greeted us and give us a quick overview of the showroom. He then left us to look , he remained a respectful distance away but close enough to answer any questions we may have had. We didn’t feel stalked or pressured in anyway. Professional and knowledgeable all the way around. Bought love seat and sofa and will buy bedroom furniture in the future

Love most of our furniture. Our table was delivered and all 6 chairs are un-level. Some of them have floor savers and others don’t. One is cracked and the table itself got a scratch in it during transit or at the warehouse and instead of getting a new one they filled it in with sharpie. Super honest right?! Sticks out like a sore thumb. To top it all off they can’t send a tech home out until April 19th… nearly 2 months after purchase. Unmatched customer support…

Very nice. Very helpful. Wasn't expecting to buy anything today, I was blessed with the opportunity.

We celebrated our 40th wedding anniversary by splurging on a deluxe, top of the line, dual recliner loveseat. It was a great experience! Enjoyed working with David Bailey, and Wally stole my wife's heart. 💕

Overall good experience.

Quick and easy transaction. They had the bed frame pulled and waiting on us at customer service.

Salesman, Jean Myrtle, was very attentive and helpful. I love my new table!

LeDarius and Dana were friendly and courteous. I appreciated the care for the customer.

Found what we needed. Had to go back a second time for something else and they worked to modify the original order. We were running late for an appointment so they offered to finalize everything without us present. Quick and efficient from the sales to the delivery.

LaCasia and associates were awesome. They know their products and services and deliver with a smile. I hope my delivery and set up goes just as well as the purchase. Thanks for your time and expertise.

The girl that helped me was great

Great job so far, I will let you know after I receive my order but I had one bad experiment before with you guys, hope it doesn’t happen again

Thank you everyone was very accommodating and helpful, thanks again. Shelly Linagen

The store looked amazing & I wished I could have bought more stuff. 😂 The staff was very courteous & the store manager was very professional & knowledgeable, he was so kind & patient as he answered all of my product questions & explained every detail regarding my purchase from the financing, the warranty & delivery. Great experience from my arrival to exiting the store. Looking forward wait to receiving my Ashley purchase!

Great experience. Sales person was very knowledgeable.

I went into Ashley’s looking for a sofa bed. I had never been in Ashley’s before, and I decided to start my shopping there. I was approached by a very nice and knowledgeable young lady name Rejoice Lampkin. She assisted me in making my decision to purchase a sofa bed and love seat. She through everything with me and I thought it was a good deal and just a perfect color.. Thanks for all your help. Willie

Salesperson, Carlotta, wanted to be helpful but seemed to lack some product knowledge. After making our buying decision on bed frame, box springs and mattress we attempted to purchase a $239 mattress pad as a separate transaction and take it with us. We were told that we would have to come back to the store to pick item up, and it could not be delivered with the other items. That makes no sense for the buyer or seller. We will purchase it elsewhere. We do not understand why we pay you a delivery fee of $159.99 on a product we are buying from you. We would appreciate a logical explanation.

Great

Great Customer Service

Michael is absolutely wonderful he was knowledgeable and professional. He helped us and took his time. We got the pieces we wanted delivered in a timely fashion. Absolutely a great experience to anyone who wants great furniture, and a great sales person. Go see Michael at the Ashley store on Winchester.

Wally, Cheyenne and Honesty all were professional, knowledgeable and helpful with my purchase. I greatly appreciate it!

My service advisor gave me exemplary customer service! I had several questions about their products and she went through several choices. She he was patient and wasn’t too prideful to ask for help when she needed it. Obviously, she was more concerned with my complete satisfaction, as well as, the accuracy of my order. Thanks Ashley!

I am currently in contact with an attorney and willing to spend much more than my furniture is actually worth, due to morality and principle. I am 7 months in to a recliner delivery which was delivered damaged. I have all documentation. Buyer beware. Emma and Matt whom are managers of the Murfreesboro TN store will not answer or accept my calls, so I am forced into legal counsel.

Chris was very nice and explained everything.

Very attentive, personable, and professional

Pleasurable furniture shopping with Ms. Holcomb! Did not feel pressured or rushed. I saw her answer questions when needed for co-workers without missing a beat with us. I would highly recommend!

Great selections of furniture during this visit.

LaCassia was an Awesome Saleswoman, many choices on the floor. I like hands on versus online.

The salesman tried to sell me something I didn't want. He told me the furniture he took my money for was leather which it wasn't. I had to be reimbursed. My experience was horrible. I will never go back.

A-1 Customer service...

Great experience at this store. I believe my salesman’s name was Tim. Received just enough help and wasn’t badgered. He took the hints and let me be when I wanted to browse and think, but was quick to help when I needed it.

Awesome service

We have NEVER EVER had a furniture bill but, LaCassie? was the best salesperson! She was personable and didn't let me down. I really appreciate her efforts in this transaction.

Rejoyce was excellent!!Covid has messed up everything but,communication was all that mattered and she went above and beyond…I hope I spelled her name correctly 🙏🏽🫶🏽

Great service great experience! Dana and Rowe I hope I spelled that right☺️ were amazing, fast and extremely knowledgeable. Can't wait to get my furniture. You guys made this so easy!

Michael and his Ashley team were great!!

Always shop at this locations. Great salespersons. Love their altitude.

Cheyenne was awesome!!$

Great staff great customer service and support. Delivery was on time with no issues

My sales woman was great..

Ladarius was my salesman. He was so patient and professional. Super helpful. If it wasn’t for him. I would’ve we elsewhere. Thank you so much Ladarius.

We had a great experience with Ms. Rejoice. We could tell she was new but if there was something she didn't know she had a team around her to help and I found that to be great. Most sales people are out to make sales and not help the newbies but we didn't get that every one she asked for help took time out to help her and I thought that was Awesome! We were in a team atmosphere.

Dana was super helpful, friendly, and engaging. It was a pleasant experience without any of the hard salesmanship. I will be back.

Wally and Ladarius were very patient kind and helpful. They made the furniture buying experience great! Thank you!

Omg, what a Awesome Experience, Cheyenne Farris, great personality, I went in to ask about a special order I placed to be sent to Renta center. Cheyenne showed me everything I wanted at a great price. Not paying double the price. Thank God for a beautiful person and sales person 🙏. She also sold my sister exactly what she needed. Thank you Ashley Home Store for hiring such a great, very comfortable, very professional, young lady, Ms. Cheyenne Farris

We had an easy experience and great sales help for purchasing a new bed and mattress. Put customers first!

Mike was awesome!! He was knowledgeable and very helpful in finding the best mattresses for me.

Everything was well until Jean the sales tried helping me he didn’t know much.

Rejoice was very helpful during our visit. She made sure she reviewed everything with us and made sure we understood.

Ladarius was over the top AWESOME!! He’s a very smart and detailed salesman. He had us walk the whole store lol just to make sure we were completely satisfied with what we purchase. He answered every question we asked rapidly. He made us feel like we were home. We’ll be back to see him. 🥰

A special Thank you to John, Thomas, Tom and the entire Ashley Team who helped me with my purchase. I love a store that makes me feel comfortable, good laughs, and very pleasant and happy time while making a large purchase. Just wish I could have gotten my clearance chair on my delivery, but I tried and the answer was still a very pleasant NO but at least they are allowing me to pick up on a Sunday. So I'm happy. Thanks my Ashley Team.

Overall experience was okay. I had to initially ask to be help young entering the store by employees even though they observed us coming into the store. I have shopped with Ashley in numerous occasions and they provide prompt service when you enter into the store.

The service was the best, we got what we needed and it didn't take long.

Today was a good day Shopping at Ashley Furniture with our Salesman, Jean/Gene. He was thorough, offered discounts and helpful.

The delivery crew were prompt and polite. They quickly got my new furniture in side and in place. Great team work!

I paid over $3000 for a sofa, had the sofa delivered & they failed to send the cord to make the recliner work so I had to make a trip to pick it up. I had Rejoice as my sales lady and it took her all evening to close me out. Everyone was very nice while I was spending my money. I called Cheyenne to let her know that they did not send the plug with the sofa because she had given me her phone number. She told me to call the store the next day and someone would walk me through trying to make it work. I tried calling so many times I just gave up. No one would ever answer the phone. I called customer care to tell them the problem I was having and they put in a service ticket. I went back to the store to speak to the manager Waley who was very nice the day I was spending my money. They told me he was at lunch and I waited for him but he never came out. I called customer care to see if I could bring the sofa back, which they told me the day before I had 72 hours if I was not satisfied. They told me I could not bring it back but someone would call me Tuesday which is today to set a service appointment. I have not heard from anyone and I am ferocious. I am going to give them one more day and if I do not hear from them I am reporting Ashley’s to consumer affairs. I will never shop again at Ashley’s Winchester store and once I use the two certificates I have, I am completely done with any Ashley’s stores.

The Tempur-Pedic mattress rep was too fast to make a sale. She wasn't too friendly either. I don't see any reason to come back or even buy anything from them.

One of the Best Furniture store experiences I have ever had.. will be returning

My sales person Christopher was super, he treated my low price purchase just as if it were a several thousand dollar sale. A great sales person.

Courteous, professional and knowledgeable

Mike was very knowledgeable about the product and gave great customer service.

Excellent service from the salesperson and the store manager

Ashley’s Furniture Store is a nice store with nice employees and nice furniture with nice reasonable prices. You can always find something you will like there.

Great location and very friendly

The team was super helpful, professional and resourceful. I was seeking pieces with limited availability and they were able to find great options to meet my needs. Kudos to Wali and LaDarius for going above and beyond!

Excellent Customer Service with Ladarius bush!!! Keep him around!!!

This was a very pleasant experience at the Winchester location. My sales person was LaCassia. She was very patient with me as I selected the right recliner that met my satisfaction.

Cheyenne and Chris were fantastic to work with. Highly recommend this Ashley furniture to anyone look for great furniture and wonderful service.

We were greeted at the door! Wally helped us. He was very professional, very patient and kind. I asked a ton of questions and he answered all of them. I will gladly shop there again.

I had a very good salesperson. LaDarrius Bush went above and beyond to make my wait worth while. LaDarrius made sure I was very satisfied before I left the store and he waited very patiently with me. I'm a very satisfied customer. LaDarrius need to be rewarded if you all have a reward system. Thank you LaDarrius Bush. 😊

The customer service was awesome. The young man was a good salesman . We wasn’t pressure to buy. He make shopping there relax and fun . I will go back again.

Lacassia was awesome! She helped us out without being pushy or trying to steer us in our decision. Super friendly and got us exactly what we wanted.

Dana and Roniqka forgive me for the name spelling but they are good I mean good little money a lot of money they got you with the best possible deal you can get go Holland at em.

Not great. Salesman said he could give us a 25% discount if we spent $4,000. When we picked out the furniture, he then said he could only give us 20%. He then tried to sell us on the protection plan which was $700. Didn’t tell us he included that in the price until we noticed that the numbers were out of wack. When we told him to remove protection plan he then said that he could give us 25% off if we leave in the protection plan. Than he tried to tell us delivery was a few days out when it was actually 2 weeks out. Just not a good experience unfortunately.

Ladarrius was a great sales person! I know we will love our new mattress!!

The sale person Cheyenne worked very hard to make the sale happen.

the staff didn't seem like they were concerned about making a sale. My rep didn't go over my transaction at all. I blame myself for just signing but she made me think all was ok. my credit may not be good but that lease program is a rip off when I tried to cancel she said I would have to pay 10percent. the delivery fee is a sad pathetic shame. which she didn't tell me about. I will never shop here again and I will be putting the info on social media

LaCassia did a wonderful job showing us around the store and getting us a great deal on the furniture we needed. I highly recommend. Thank you.

I ordered a Section on 9/3/22. I was told everything were in stock. One 9/6 they delivered the wrong items. On 9/13 they brought out the same items that they brought on 9/6 trying to make me take the incorrect items. The deliver driver said my correct items are in stock but the Saleman said the items are out of stock and will be in stock in two weeks. They put the blame on each other and didn't correct the issue. They didn't return my calls. I had to keep calling them. Still no sectional. So I called on 9/14 to cancel my order.Got to go in to get my refund.

Muy buenos productos y hay bastante opciones que elegir y el personal son muy amables. excelentes productos y un bien servicio

The salesman was very knowledgeable about the furniture I purchased and excellent in communication. I would like to thank the young man for a pleasant transaction

The sales manager was very professional and explained all the options for us to choose. Highly recommend!

Great quality variety of styles and materials, no pressure sales team, smooth transaction

Very good service! My salesman was very informative and helpful.

Such a great selection in a huge showroom! The best salesperson/customer service we encountered at Ashley Furniture at 7951 Winchester Rd, LaDarius Bush 👍 He worked with us every step when needed without overwhelming us. We bought a couch in the clearance section and he gave us information of a third party mover to deliver. He personally tested out the power/moving part of the couch to make sure everything worked! He explained every piece of paperwork we signed. We were able to secure the third party mover, Manny (brother of Shaquille O’Neal) the next day for he was booked full for the following 2 days! Manny reassembled the couch at our apartment for us! We so appreciate the care and professionalism of Manny and his team in delivering our couch! Thank you, LaDarius and Manny 😇

I waited for end tables over a year…just to find out they discontinued them! The sales rep NEVER reached out to me…I came in the store on several occasions…asking for the display…yet…she told me no…but someone else ended up purchasing them!!! Now I have the darn coffee table without the darn end tables!! Imagine that!!!!!!!

The manager and consultants were so helpful! They helped me find such a good deal on a nice sectional!

My sales person, Dana was outstanding!! She went above and beyond to make sure my experience was a positive one. I really enjoyed her energy!! I will definitely refer my friends to her.

My delivery experience was totally aweful🤬 I I constantly kept receiving damage supposedly new furniture with at least 5 tries

I had an excellent experience at Ashley Furniture. The salesman, Ladarius, was incredible. I was looking for a recliner and ended up buying two. Ladarius was a real people person. He never pressured me to buy more of the item or anything else. I enjoyed our conversation about many things other than furniture. I liked the recliner so much that I decided to buy one for my grandson. I was with my family, and they were impressed with Ladarius too.I truly enjoyed my experience at Ashley’s. I would recommend Ashley Furniture to everybody.

The workers were very careful, nice and effecient! They assembled my furniture quickly! Nice job

Very quick and easy! Great customer service from all people involved

Bad customer service and damage my walls and didn’t want to fix it. I was calling about a we talk to different people nothing never happened

Good

Everyone was friendly and very helpful especially our home furnishing specialist, LaCassia Holcomb. She was attentive and helped us find exactly what we were looking for! Thank you!

I had a wonderful experience .nice .very professional and made the process quick and easy !

PLEASE BE AWARE!!!!!! I do not understand how my credit was ran through at least 6-9 different lenders when I was told to sign the app twice so ONLY Synchrony Bank and T.D. Bank could process it. Not to mention I planned on closing on a brand new home soon. The salesperson informed me that the manager MJ? forces the employees to run it through until until a lender approves, guaranteeing a sale. I just wish they would have told me that up front so I could have declined. Very sneaky way to get customers money.

Before going to purchase the sales person are very nice to us. Once you purchased the item, do you have any questions on your offers and any other questions at the next visit they never mind you and give any proper response.

I give 1 star....My 1st time shopping with Ashley I purchased a dining room set on 2/12/2022 the associate was very nice and helpful. I was advised it would take 8 to 12 weeks. My dining room set arrived on 5/14/2022 table top was chipped and not completely painted, two of the six chairs were wobbly and chipped. Customer service was notified I was advised a replacement would be sent on 6/24/2022 my delivery was canceled now I have to wait another week before I will receive my table top. I still do not have a date on when I will receive the replacement chairs. .

My husband and I had purchased our first home together in 2019 and we chose Ashley furniture to furnish our home. The sales associate was great! BUT BE AWARE! once you make your purchase, they issue you your paperwork and you walk out... every action after that is a disaster, meaning, If you have any issue with delivery, damaged furniture ect. they give you a 1800 number that handles you very unprofessionally! You are then on a very annoying goose chase about YOUR PURCHASE!! Once they get your money they dont care about you or your purchase and will refuse to give you a refund once you're tired of the chase! Now its 2022 and from some of the post ive read, not much has changed! Ashley (owner) stop "selling" promises in your reviews and start selling quality furniture and better customer service in delivery!

Picked out a couch to purchase in 20 minutes, but it took over an hour to pay and schedule delivery.

Professional sales personnel made me very comfortable during my shopping experience.

DO NOT DO BUSINESS WITH THEM!! The absolute worst customer service ever! My experience has become the family joke. I ordered my furniture in December and paid in full. Was told there would be no problem to get my furniture when I moved into my new home in January. Well, here it is June 14- still missing 3 pieces (tentatively set for July 15), 6 deliveries of the wrong headboard and a sticker placed on the microfiber couch cushion so it needs to be replaced-which I’m still waiting for as well.

LaDarius was very knowledgeable and helpful and he was very friendly a very nice young man I will send people 2 him and y'all thxs

I had a good experience here a couple of years ago, but today I can't help but get an ageist vibe from the employees on the sales floor. Full disclosure, I'm in my early 20s and look even younger than that. I moved to Memphis in the middle of the pandemic back in the summer of 2020 and came here with my mother to purchase furniture for my new apartment. You would've thought we were celebrities with how everyone fawned all over us; they truly did everything they could for me whenever the furniture I had ordered months in advance was on back order and basically gave me whatever they had in stock (a lot of it nicer than what I had originally ordered) to make sure my apartment was furnished. Five stars for that experience.However, today I came alone to purchase some additional furniture (I'm doing some refreshing after being in my space for two years) and it's as if I'm invisible because I don't have an older-looking person with me. I'm actually typing this review from the sales floor, where I have yet to be acknowledged by a single employee after being here for going on a half an hour. Again, I know I look like a teenager, but they could stand to make a lot of money from me, and it's unfortunate that they're losing a sale because I don't look like someone who can afford this stuff. I guess I'll need to bring my mom to get service here.

Memphis delivery driver Tony Moss waited 3 minutes from when I picked up the call to when he left before he drove off. 3 hour delivery window and he can’t wait 3 minutes. I walked out as he drove off. Have to wait a week to get rescheduled to deliver. Terrible impression on the company’s part and no effort to fix the issue.

Great service and prices. Chanel and Martin were awesome and patient.

The staff was very friendly and welcoming. My sales associate was wonderful! I knew what I wanted and she got the transaction completed quickly and efficiently. Would ask for her when I come back for future purchases.

Ashley has been the worst company by far purchasing furniture from. We ordered our furniture back in September, our order still has not been completely fulfilled. First they delivered our furniture in two orders. Our chest was broken and then we were notified that the warehouse people broke the slats to the bed. We get those delivered in February and March (which is ridiculous). When we received the slats in March, we were then notified that the original delivery people (from October!!!) did not open everything and notice that the POLES WERE MISSING! So now we just received the poles in late May, 9 months (!!!!) after the original order. We are now waiting for Ashley to schedule a technician to send out to put together our bed and there has been radio silence. Save your money and buy elsewhere.

My sales person was great

The sales person, Wali, was excellent. He was professional and nice. I found exactly what I needed at a discounted price. Ashley Furniture is of great quality.

Sales associate was super helpful and we got a great deal

BUYER BEWARE! Ashley used to be a brand I could trust. In 2016, I bought over $10,000 worth of furniture from them to furnish my new home. Part of that deal was if I did not make any claims against my warranty, I would get 10% of that back in-store credit. It has been nothing short of a disaster ever since. I went to the store on Winchester in Memphis, TN on 12/31/21 to redeem my credit. I was told that I could not use any in-store sales with my credit, nor would they allow me to redeem my credit online, nor would they price-match what was online (online prices were up to $200 less depending on the furniture piece). Many of the pieces we saw on the floor were damaged, which has me really questioning if the quality is not what it used to be. The store associate was extremely unhelpful and kept disappearing when I was trying to get her to help me. When I asked to speak to a manager, she told me she WAS the manager (which I later found out to be untrue by calling the store). We finally gave up and just picked out our $1000 worth of furniture, which ended up being a cocktail table, a small storage bench, and two barstools. We were told that the barstools were in stock at the warehouse and that we could go pick them up on the following Saturday (1/8/22). We confirmed this multiple times because the warehouse is a good 40-minute drive from our home. When we arrived, we were told that we had been misinformed and that it would be April before we could get any of our items. The woman working at the warehouse would not give us any further information and actually walked away from the service window and put in her headphones back at her desk across the room to ignore us. Fast-forward to last week. I finally received a call on 4/26/22 saying that all of my items had arrived and they needed me to tell them the exact date that I would pick them up from the warehouse. I confirmed that I would be there on 4/30/22. When we arrived, the lady at the window this time was actually quite pleasant, but we waited almost 25 minutes for our items to be pulled. There were at least 5 workers hanging out on the dock chatting and clearly not working - it is possible that they were on break or that pulling my order was not part of their job responsibilities, but Ashley needs to know that the perception is that they were not trying to get my order together and I was the only customer waiting. They finally loaded the boxes in the back of our pickup truck and confirmed with us that we had 2 barstools, the cocktail table, and the bench. We drove the 40 minutes back home and realized that the box labeled as the barstools only had one stool in it. After multiple phone calls where we were told there was no way to contact the warehouse without driving back over there, we loaded up again and drove back to the warehouse, where they apologized and loaded us up with another box labeled as a bar stool. We noticed the box size was different, so we opened it in the parking lot to find that it was the completely wrong stool. We took it back inside and were told that we would have an update by 5/2 via phone on what the next steps would be. 5/2 came and went, and today (5/3) I received a phone call that they can't get us another stool until August 4th. Over 8 months to get my order in... (and who knows if it will even be correct by then). I will NEVER shop with Ashley again, and am only typing this whole story up to hopefully save someone else the trouble. If I had not purchased this on store credit I would have returned the whole thing and taken my money elsewhere.

BUYER BEWARE! Ashley used to be a brand I could trust. In 2016, I bought over $10,000 worth of furniture from them to furnish my new home. Part of that deal was if I did not make any claims against my warranty, I would get 10% of that back in-store credit. It has been nothing short of a disaster ever since. I went to the store on Winchester in Memphis, TN on 12/31/21 to redeem my credit. I was told that I could not use any in-store sales with my credit, nor would they allow me to redeem my credit online, nor would they price-match what was online (online prices were up to $200 less depending on the furniture piece). Many of the pieces we saw on the floor were damaged, which has me really questioning if the quality is not what it used to be. The store associate was extremely unhelpful and kept disappearing when I was trying to get her to help me. When I asked to speak to a manager, she told me she WAS the manager (which I later found out to be untrue by calling the store). We finally gave up and just picked out our $1000 worth of furniture, which ended up being a cocktail table, a small storage bench, and two barstools. We were told that the barstools were in stock at the warehouse and that we could go pick them up on the following Saturday (1/8/22). We confirmed this multiple times because the warehouse is a good 40-minute drive from our home. When we arrived, we were told that we had been misinformed and that it would be April before we could get any of our items. The woman working at the warehouse would not give us any further information and actually walked away from the service window and put in her headphones back at her desk across the room to ignore us. Fast-forward to last week. I finally received a call on 4/26/22 saying that all of my items had arrived and they needed me to tell them the exact date that I would pick them up from the warehouse. I confirmed that I would be there on 4/30/22. When we arrived, the lady at the window this time was actually quite pleasant, but we waited almost 25 minutes for our items to be pulled. There were at least 5 workers hanging out on the dock chatting and clearly not working - it is possible that they were on break or that pulling my order was not part of their job responsibilities, but Ashley needs to know that the perception is that they were not trying to get my order together and I was the only customer waiting. They finally loaded the boxes in the back of our pickup truck and confirmed with us that we had 2 barstools, the cocktail table, and the bench. We drove the 40 minutes back home and realized that the box labeled as the barstools only had one stool in it. After multiple phone calls where we were told there was no way to contact the warehouse without driving back over there, we loaded up again and drove back to the warehouse, where they apologized and loaded us up with another box labeled as a bar stool. We noticed the box size was different, so we opened it in the parking lot to find that it was the completely wrong stool. We took it back inside and were told that we would have an update by 5/2 via phone on what the next steps would be. 5/2 came and went, and today (5/3) I received a phone call that they can't get us another stool until August 4th. Over 8 months to get my order in... (and who knows if it will even be correct by then). I will NEVER shop with Ashley again, and am only typing this whole story up to hopefully save someone else the trouble. If I had not purchased this on store credit I would have returned the whole thing and taken my money elsewhere.

Great sales person. She took her time to make my experience meaningful and easy. We looked over the entire store for items. I didn't feel rushed. She explained the entire finance situation to me. The representative was Chanel Maughmer. I would purchase more furniture from her in the future.

DON'T BUY A FURNTURE WARRANTY FROM ASHLEY!!! I spent over $5000.00 on furniture, and over $700 on the warranty, and when it was time for repair, even though the Ashley salesperson said it would be comprehensive coverage, it wasn't. They literally find any reason to deny your claim even if you have receipts and pictures of the damage. The warranty protection is a scam that hurts hardworking, taxpaying, mortgage paying people like me. So disappointed, but I shouldn't be...it's Ashley...literally a worse furniture company than Wal-mart. Though I've never bought furniture at Wal-Mart, I don't think it would be good! Google won't let you give NO STARS , so I have to give 1 star to post review. Begin original review: We came to buy a TV stand and a table and chairs. We thought the table we wanted would be too long so we went home and measured the space. We came back to the store and let the salespeople know that we were READY TO PURCHASE BOTH THE TV STAND AND THE TABLE. After waiting patiently for 2 HOURS we decided that our money would be better spent at a store where we we at least acknowledged. Losing a guaranteed sale is just bad business and treating customers poorly seems to be Ashley Furniture Store's signature.

Excellent Bedroom sets. Especially the North Shore collection.

The name brand, “Ashley” alone represents quality merchandise that decor any home to make it stands out! The legs of furniture and tables, bedding etc. is a recognizable mark in any home. It’s gotta be an Ashley Home. I would recommend everything because the merchandise is gorgeous.

The sales manager for the good he took care of his business and he made sure that I was satisfied I like that he did everything to make the customer happy thanks a lot

LaCassia was very kind and helpful in assisting us with our loveseat.

Yes the young lady that assisted me was new but her attitude was very professional and she made sure I got everything the way I wanted and that she did her job completely accurate with no mistakes. And I appreciated her for making sure I left absolutely satisfied.

Grateful with the service given by the sales person. HUNTER.

Had a great experience at Ashley Furniture. Our sales rep Tianna was very knowledgeable and has good customer service skills!

My shopping experience was good. A young lady finally came to assist is after we had browsed about 20 minutes. She was very professional and courteous. She knew about the product, availability of products and our shopping experience was good.

Nice selection but disappointing service. /// Thanks for the kind offer below - we bought what we needed from another store. But your helpfulness is genuinely appreciated.

Great customer service. No pressure to buy, will continue shopping at that store.

LeDarius and Cheyenne were both super helpful! I explained to him the style and color of the bed I was looking for and he immediately took me to the perfect one! When that one turned out to have a months long delivery date he broke the news gently and helped me find something similar that I would still be happy taking home. Cheyenne helped me find the perfect mattress to match the bed that LeDarius and I picked out. I never thought Tempur-pedic mattresses would be in my price range, but she showed me the most affordable options and explained the importance of consistently good sleep to my health. As I was selecting accessories for my living room she told me that she was currently in school for interior design and helped me pick out a rug and ottoman that will match the couch that I want perfectly. The sales process went smoothly with both Cheyenne and LeDarius acting as the perfect team. They even worked with the sales manager to get me discounts so that I could leave with everything I wanted! This was absolutely the best furniture buying experience that I have had and I will DEFINITELY be recommending both associates to all my friends.

Be ready to wait on your delivery, they have no inventory, so expect to wait six to eight weeks

Josh was very helpful and knowledgeable.

Good selection. Took awhile to get assistance but when Hunter connected with us he was helpful and very pleasant.

Sales associate was great! Hunter T really made the experience worthwhile. Update: While my initial experience at the store was good, my experience with delivery and customer service has been horrible. They have canceled delivery twice and never notified me. Customer service has been no help and only make excuse. We have now stayed home two days and still no furniture. Our time is valuable but not to Ashley. They don't care.

I had an awesome shopping experience at this store. The entire staff was nice and consistently checked in to offer assistance as I browsed the showroom floor. LaCassia was awesome as well in assisting me with my purchase. Overall, it was a pleasant shopping experience.

Great customer service and great selections

The young man that helped me was very knowledgeable about what I wanted. I bought 2 loveseats, a sofa, 2 end tables and a cocktail table. I wanted to see how the the set would look together. He put one of the tables on a dolly and brought it back were the sofa. He had to bring it from the front of the store to the back. This young man had excellent customer service.

great furniture! great deals!! awesome sales reps!!!!

The Cordova store should be ashamed and embarrassed of taking advantage of a 75 year-old cancer patient. She has a recliner that was delivered last week she was never able to use, and Ashley is so far come up with excuses as to why no one can even come look at it to determine if it was put together incorrectly or if it is broken. My MIL now has to undergo surgery and treatments without her recliner to help her recover.

I had a great experience working with Hunter. Walked in and asked about a few items I was searching for and he directed me to them. Was very knowledgeable about them and researched other stores and online site to give me the best deal. I was very pleased with my experience.

Reasonably priced options. Actually had some in stock furniture. Better than 4 month wait.

Furniture great but it takes forever to get.

Cheyenne & LaCassia are amazing! They helped me leave out with exactly what I was looking for. Go see them!

Customer service was amazing.The young man Hunter T. was so sweet and very helpful. Also the young lady named Dana was very nice and sweet. Made our purchase very easy and fast.

We had a great experience! Dana was very helpful and knowledgeable. We have a new couch and theatre seating!

Lakeisha was amazing! I told her what we were looking for and she took me right to the best they had! She was super friendly and not pushy! Extremely knowledgeable!

Joshua was wonderful to work with! He was happy to answer all of my questions and was very knowledgeable. Thank you!

Hello, I had an amazing experience shopping at this Ashley Furniture Store at Hacks Cross. The assistant manager MJ was wonderful he was very knowledgeable about what he had in the store and had so much time for each customers that was in the store. I give MJ a5 stars Thank you MJ

Nice people and they are very friendly

I had an Awesome Sales Associate, LaCassia Holcomb. She was very knowledgeable and just a joy to work with. I only went to look at mattresses, but I ended up buying one. I love the layout of the store and everyone there is very friendly. I will continue doing business with Ashley.❤

Good furniture but a lot of delays and multiple re-scheduling. Need to do a lot of follow up to get your items. Ashley seems to have no care for buyer and keep pushing date despite confirming on delivery schedule. Unless you do not have a great amount of patience to wait, buy furniture from somewhere else. Today I got phone call which says that delivery date again got pushed out and it is 9th time.

I came in and described to the salesman , Joshua, what i wanted and they showed me just that and i bought my bedroom furniture instantly!!! Great experience.

Ashley Homestore has variety of furniture that fit your lifestyle. My salesman Joshua was so patient and helpful 5 star service. Would recommend to all my friends.

Long wait times and challenging to work with when trying to get items delivered. Would be better if the follow-up occurred after purchase. I'm still waiting for items I bought weeks ago and customer service told me I may need to go into the store and pick something else - but no communication from the store.

I love my PRO ADAPT FM KING MATTRESS and ADJUSTABLE BASE

I had a very pleasant experience in this store. They were quick to get me out the store, which was much appreciated as I was on a deadline to be somewhere. Mj is who sold me my chair, and he was very kind. Even though he is the only person I did business with, all the employees there were friendly and we had some good laughs. I recommend this store for its clearance section, they have good pieces for good price.

Great store experience. Recommend shopping there.

Great experience!! Wali was so helpful and surprised me with a delivery date that was earlier then expected.

Josh and his manager were very helpful. I came in looking for a specific couch I had seen online. Although they didn’t have the model in store, he was able to show me similar materials, colors, and styles so I felt comfortable ordering the couch. Then they help me find the right mattress, at the right price.

Great store with great options. We looked at lot of furniture places but nothing beats Ashley's collection. They offer kid friendly protection plan which is exactly what I was looking for. The staff was great and friendly. Cherie explained to us all the options and gave us great discount too. Love the experience and look forward to buy more furniture from Ashley Homestore.

I went to Ashely to get a recliner chair for my son because he had surgery on his back an I had a good salesman

Great customer service w Hunter today at Ashley HomeStore!

Buyer Beware! . Our first delivery was dropped and damaged and they tried to leave it and hoped we wouldn't notice. The second delivery came with no holes for the knobs and they took drawers from the old dresser, put them in the new one and they don't fit. Dealing with them is a nightmare as their customer support is in Mexico and the connection is so bad you can't understand a word. Totally not worth it.

We had been looking for a sectional sofa for over a month and the moment we entered Ashley store, we saw it there. Perfect for our place, excellent feel, spacious, sturdy and super comfortable. From then on everything was smooth with easy financing and good discounts. Now just hoping for a flawless and quick delivery of our amazing furnitures..!!

Customer service was great

Great experience with sales person. Good prices/deals. Recommend store.

I went in looking for a certain item and they didn't have it, but everyone was helpful in trying to help me find it. Job very well done.

Wonderful service. Great selection of furniture. Very happy with the pricing and delivery

Nice and friendly staff. I did not find what I wanted on the sales floor and had a hard time finding what I liked in stock. Associates took time to help me find things that I could get before Xmas holidays and also recommended the clearance section. Most stores do not like to deal with clearance merchandise but these associates helped me until I found something I loved…

I had the perfect furniture shopping experience at Ashley HomeStore.

I had a great experience visiting Ashley’s. The salesman were so kind in assisting me when I walked in. I found my item right away and Josh was right there assisting me with my deli by sharing with me the cost, colors and the different ways the Chase selection sofa could be arranged. Josh offered to show me other ones with more styles but I was satisfied with my choice. Josh wrote me up and I was approved for for my selection and Josh shared wit me the delivery time frame, the cancellation policy and the coverage of the furniture . I was pleased so I’m waiting patiently for my furniture ordered. I had a great experience.

Josh Carodine was a great salesperson and I would have given him 5 stars but had to adjust to 4 stars due to the difficulty the corporate office made it. He was as quick as possible; however, he had to get approvals to price match to your online price. Josh did everything right to make the experience the best but I felt like he had one arm tied behind his back because the in store price and online price were vastly different. This was not his fault. Shame one Ashley’s for making it difficult for their sales personnel and not making it easy for their employees or clients on this price matching. I wouldn’t hesitate to contact Josh again but it does make me think twice about shopping at Ashley's.

The staff at the Winchester location is amazing! Even with a full store, I didn’t wait long for any help or to receive information on my questions. These people in that store are the best and this is now my permanent place to shop for my home

My sale representative were polite and professional. She explain every detail step by step, and help me pick out a very nice bedroom set.

My family and I have purchased so many pieces from Ashley’s over the years. Last year we lost everything and our home in a fire. We are rebuilding and Ashley’s has been great helping us furnish our new home. Big shout out to assistant manager Walli who has been very helpful, patient and kind with our large furniture purchase. Thank you sir.

Very helpful salesman helped me with my purchase of bed frame and mattress. Was happy with my purchase

Had a wonderful shopping experience at Ashley’s home store on Winchester. Ms. Barbara G was training and I was listening to her do a remarkable job. The very thing she was training on aided me my purchase. Thanks also to Daniel for his help. Thanks Ashley’s for making my holiday purchase perfect.

Went to the Ashley store for the first time; must admit found a lot of things I’d like to buy and I don’t have to wait months to get what I want. Check them out they have some great deals going on. A big thank you to Jay for all her help.

Beautiful furniture, well stocked, friendly staff, knowledgeable sells rep.

I had an excellent customer experience today.

Barbara G was wonderful to work with. She spent a large amount of time with us, helping us to sort through and find exactly the sectional sofa to fit into our space and a coffee table to go with it. Thanks Barbara! Truly appreciated!

I went into the store in search of a new sofa. It was more than I anticipated bit thanks to my salesman and the manager they bought it within reason n I paid no money down. When you approach with an open mind you will most likely get what you are aiming for.

Great Furniture Store. Very helpful and got us exactly what we wanted. Hunter and MJ were a huge help.

They charge to deliver,not Us We buy it They should not charge us a penny,so We went to Royal and bought what We wanted and two days later Our Furniture was here. and it didn't cost Us a penny.

Best customer service at the Winchester Ashley store! Wali greeted us on arrival and we bought a dining room set from him in just a few minutes! While my husband was paying I walked around the store and was greeted by at least 3 other salespeople! This location has the best customer service!

Loved my experience! The staff was very helpful, assuring and knowledgeable!

The Best Customer Service that I have experienced in a long time...The rep Dana Jeffries was very friendly, knowledgeable and professional!!!! Ashley Homestore will have my business again!!!!!!!

They have been the worst to do business with and I don’t know that I’ll ever buy furniture from them again. They placed the wrong order and had to take back my sons bed three times before it was right and then it was missing the light and I still haven’t gotten it. Was also also promised a discount on the mattress covers and manager pretended to be doing it while I was in the store and waiting to see if it was given as it hasn’t reflected on my bill. Took three months to get complete order which was bad because we just moved in to new place and had no beds.

Please do not shop at this location. They have terrible customer service. I came into the store this pass weekend to purchase right out(not finance) a dining room set. Noone acknowledged to assist me. When I spoke with the manager M J ROBINSON he was so nonchalant and rude. As if he didnt need my business. As I was explaining to him my frustration of not being helped he continued to look at his computer. As if he didnt care to listen. Usually I dont write reviews but my experience there was horrible and I dont want anyone else to experience the same encounter I had.

Great customer services. Helped me with everything I needed and more especially on a busy day for them!

Great experience

Very efficient and to the point. Honest about delivery dates and discounts. Good experience overall. Wali was great.

Quality, I was very surprised by the structure and style of the furniture I purchased. I had the pleasure of meeting and working with salesperson LaCassia, who did a fantastic job on educating me on the different brands and options that are great for the customer. I know a lot of customers feel stressed about salesperson being a little to extra, but my experience was most enjoyable and cost effective for my budget. I definitely recommend Ashley Home Store.

Wali, GREAT JOB

Awesome experience and the customer service agent Hunter was what made it so

Shopping for twin beds. Great choices to choose from with help from sales person Joshua C. Thks

RUN AWAY FROM THIS STORE! They are currently taking orders selling products they CANNOT ever deliver. We placed an order on 7/1/2021 and were informed today that we will not receive it until DECEMBER 21!!!!!!! This company should be shut down for selling things they cannot fulfill. I would give this place 0 stars if google would let me.

We ordered 4 bar stools and 1 couch on 7/1/2021. The initial estimated delivery date was 7/27. We were warned that things were delayed and it could be up to 12 weeks. It has now been 15 weeks and they informed us today that our couch will not arrive until December 21.

Great at the local Ashley store today... walked in and received excellent service. The buying experience was great. The team helped me and my wife pick out what we needed. Didn’t try to sale us anything other than what we needed. Thank

I will never EVER order anything from Ashley Furniture. I ordered a kitchen table with a bench, but they delivered a kitchen table with bar stools. I told them that is not what I ordered, but they denied a bench was ever with the table. The barstools that were delivered were dirty, flies were on the barstools and they had been previously used. They replaced the barstools with another set and that barstool was wobbly and I returned that one. . I also ordered a king size bedroom set and the screws popped out of the furniture the next day. The customer service is a JOKE and the Furniture is cheap!! I had NO IDEA Ashley’s Furniture was like this. I wish I could give them a negative 100!! DO NOT ORDER FROM ASHLEY FURNITURE!!

Josh was amazing!!

Great buying experience. Would go back. Easy and hassle free.

I have no idea how Ashley has so many good reviews. After having several terrible experiences with Ashley, I decided to not hold a grudge and try again. What a bad decision. The store wouldn’t price match their own website so I ordered online. After waiting almost 2 months for a kitchen table and chairs, one of the chairs had wrong parts included so I couldn’t assemble it. I called the local store and they said because I ordered online, they wouldn’t replace the wrong part with the correct part, that I would have to call the online customer service and get them to send me a new part. What a miserable experience. Should have trusted my instincts and bought from anywhere other than Ashley.

Anissa was amazing.

Great consumer service,very courteous and very patient. Didn’t try to persuade me to make a purchase, but instead told me to take my time to make sure I get what I want.They have all your furniture needs.

Called and left 2 voice mails after we walked the whole store once home..nobody ever returned my call now 1 week later & not 1 person approached or helped us the 30minutes in the store. I guess we were the wrong color for that store. White. I called to purchase a king bed we had liked and pay for it over the phone but nobody has ever called back.

Patience. Very forthcoming about delivery times and availability. Beautiful furniture. Kindness and courtesy from everyone.

Good selection. Helpful staff. I'll be back.

Had a very smooth experience.

Great place to shop for home furnishings and interior designs. My sales person was great.

Such a great experience at the Ashley HomeStore in Memphis, TN. LaCassia was very professional and made buying a sectional sofa stress free.

I went to Ashley with my Monday hoping to get a new bedroom set. From the time I walked in I was not greeted nor helped the whole time my mom and. I was there I left without any help. You see workers playing around and talking to other coworkers but not trying to help one lady act like she was going to help but never did. I took my business else bad customer service

If i could give 0 stars i would not only r they unprofessional they have repeatedly hung up in my face. I ordered and paid for 2 bedroom sets on may 20th they said it will take 8-10 weeks to get my furniture. It is September 7 and they r still moving my date further back. I called 2 weeks ago and they said it would be here on the 5th of sep, so i called today on the 7th they said it might be here in the 17th. They never give me any concrete answers and when they get tired of me being frustrated they hang up. I talked to a Alex today and when i started asking y i still don’t have my furniture he hung up. I will never buy anything else from this company in my life and if u want ur stuff before 6 months i would stay away if i were u. Since i have ordered mine i have met several people with the same story and warning. DON’T SHOP HERE!!!!

It was an excellent experience.

Absolutely Wonderful , Miss Pam and crew were great. Made us feel like family.

Awesome experience, everyone was so friendly courteous..I really appreciate the great sale as well

I do not write bad reviews But today I will ,these stores are very dishonest Very ,they make sales and are not honest about the sales ,we financed a sectional thur them and had it down to 700 :00 dollars and without warning, no letter ,call are email the financial company tacted on 1000 :00 more dollars wow said we bought it part of a special wow well we would have Loved have know the special that tacted on 1000:00 more dollars. That is hwy robbery and Ashley sure Did Not tell us about this wonderful special!!!!!! So be aware this company is a scam and totally rips people off wow ,the sales person Did not tell us that if we did not pay it off in 24 months the financial company was going to charge us over 1000 :00 more dollars ,we have not missed one payment and payed over the minimum payment So do Not buy from Ashley furniture store PERIOD....... THEY ARE NOT HONEST.......

Don’t ever shop here! They literally take months to deliver your furniture then come up with 1001 excuses as to why they can’t deliver on their false promises! Absolutely the worst furniture store I’ve ever done business with!

Please don't ever order from Ashley. It took months to get our order, we received a broken ottoman, the furniture tech tried to fix it but wasn't even sent the right pieces from Ashley. This was after a no-show appointment that the Ashley rep didn't even schedule but told me she did. Then I was supposed to have a replacement delivered. It was a no-show on the delivery dates. Their system doesn't show accurate notes or updates from at least 15 people I've spoken to on chats and on the phone. I still don't have the ottoman and I can't get a refund since an exchange is in progress, but hasn't been delivered through no fault of my own. The reps are rude and actually told me they can't make miracles happen after a no-show delivery last Saturday. This is the worst experience I've ever had with a store.

My visit at Ashley's homestore was great. Kevin provided amazing customer service. I'm was very indecisive, however he was patient and work hard to fulfill my expectations.

it's been since April and I still don't have my furniture. it's a complete waste of time and money.

We were just looking to replace our family room couches. We are meet upon entry by a friendly associate Dana Jeffries who listen and then took us around to what we wanted. She worked with us without the pressure feeling of you have to buy this. Not only her but the other associates and mangers were very friendly with personality too. After everything worked out we purchased a complete set love seats and a chair. Will return for our furniture in the future.

Great customer service!

Great customer service!!

Ms Pamela was extremely helpful helping us find a new mattress!! I would definitely recommend this store.

The people are nice and friendly had a Great experience best 8000 I ever spent

Quality furniture and good services

The absolute worst. I’m not sure if it’s a lack of training or if incompetence is the targeted theme. I’ve had to call in now 8 times for the same issue. Upon ordering, I asked if my items were on back order and I was assured that they were not. Delivery day comes and part of my order is missing. I called in to see what the issue was just to find out that the missing item would not be available until September and that changed to October. I requested to cancel that item and was told that I had to come into the store. I live a hour and a half away but protocol is protocol right. So once I got to the store the “managers” urged that they would do their best to find the item by Monday and call me with the results either way. Of course that did not happen and I was told that I had to come back to the store. Lying is a common theme for these people too. Back to the delivery. My couch was delivered damaged. I called in because the delivery people are just contractors that only deliver. The customer service-less people were supposed to put in a ticket for repair and someone was going to call within 24 hours. That didn’t happen either. Once again I called in because who wants to pay $4k for a couch that doesn’t work. This time the representative said they would process an exchange to bypass the repair. I was told that my replacement would be delivered on August 5th. That’s today and there’s no record of a delivery in their system for today. All of this to say, I wish that I never pulled in the parking lot of Ashley Homestore on Winchester in Memphis. If you want to be lied to repeatedly and if dealing with incompetent unconcerned “salespeople” are your thing then this is the place for you.

I’ve been looking for the perfect couch for a few weeks and was just about to give up when I saw the Ashley store sign from the street! I did a u-turn and decided to go in and see what they had! As soon as I walked in I saw a green Velvet couch off to the side that almost matched exactly what Ive been wanting! I just couldn’t get over how much I loved the green couch! One of the awesome staff members (Nick) who was so Patient with me and my indecisiveness helped tremendously! I sat with the idea of the couch being a great edition to my home and went for it! My couch will be here in a less than a month give or take (stupid pandemic) but I’m so please! Can’t wait to see it in my new living room!!

I had a great time picking up my furniture. The sales representative, Josh, was very helpful very attentive. I left that feeling as though I got the right furniture. I appreciate his help. I'm looking forward to enjoying my furniture in my new living room. Thanks again Josh.

Really Great customer service

Upon Arrival I was greeted by several persons but Pamela Vaughn provided me with a stellar overview of what i was looking for to update my living room. Ms. Pam is an excellent salesperson which is a real go getter with vast knowledge of the products and additions information of what would compliment my other items which were purchased at Ashley. I also referred 2 of my friends for items to enhance their lives. Keep up the good work Ashley with your outstanding customer service

Chanel and MJ were both great. Super helpful and nice. I feel like they had a lot of options and color choices for all furniture pieces. Definitely recommend shopping here for furniture.

Great Customer Service

My experience with Ashley's is always great. I have purchased from them since 2013 and my salesperson is always right on time thanks Lee Conley!

We walked in looking for a sectional and brainstorm. We weren’t interested in being pressured or “helped” while we looked at options. Wali was helpful and patient and not overbearing whatsoever. Even though we came near closing on a Saturday night he treated us as if he had all the time in the world. Great experience and the “surprise” 30% off was the cherry on the sundae. For what we got the price was spot on!

Went in to only look at possible dining room tables and ended up purchasing a table and 6 chairs. My saleperson Kevin was new but very helpful. Wish my items would have been in stock but I think that is standard for most places right now. I would definitely recommend

Went in just to browse and ended up getting a new couch and bed. Nicki was wonderful and very helpful and patient. Went during a 25% off sale and got a pretty good deal I think. Items I purchased were similar to some items from RH but for a fraction of the price. Wish items were in stock or going to be delivered sooner but I think most furniture stores have this much or a longer wait.

I should've waited until I received my furniture before giving a review. Worst experience ever with no accomodations. My headboard arrived broke. Gave me the runaround on getting it replaced. I asked customer service to speak to a manager, she hung up on me. Said she didn't see the photos I submitted cause once someone look at them they are deleted and I need to send over again. Thank God someone at the actual store had sense. Even the delivery person stated my furniture was damaged. In addition, I have no mattress and the date keeps being pushed back. I keep calling and no other reccommendations or when it will arrive. I will never purchase furniture here again!

I came in to purchase some furniture from this location and was almost immediately greeted by Wali Ndao. Wali was extremely informative and patient with my girlfriend and I while we browsed the show room and decided on the couch and love seat that fit the criteria we were looking for. Once we found what we wanted, Wali was very professional and helpful getting us through the paperwork and buying process. Will definitely be back for future furniture needs.

Joshua Carodine was wonderful to work with! He made us feel welcome and like we could ask any questions. We really appreciated his kindness and professional manner. If you need any furniture, ask for him when you walk in!

The service was amazing quick easy and simple

The people at the store where very nice and answered all of my questions. Wali my salesman was wonderful and I will be going back to this location if I need anything else. Great prices and great service!!!

We visited the store on Winchester at HacksCross. Josh greeted us as soon we walked in. He was great to work with. He answered all of our questions and had a very pleasant smile the entire time.

Poor customer service, will not return. Walked around for about 15-20 minutes and nobody attempted to assist me, until I was walking out.

I have purchased several pieces of furniture from Ashley Home Store and my experience has always been great!

The store is clean and easy to find the stuff that I am looking for. The staff is nice and is easy to work. One complain is that the item I ordered online needs to be waited for more than 2 months. It is a pain.

Military Family: If I could put no stars I would. Sales part was great, Wallie did good, but unfortunately, selling items that are delivered damaged, missing, wrong items, defective, etc… I don’t blame him for what comes out the warehouse. Lovell, the manager seemed like he wanted to help. Things happened piece mail… had to go to a different store to get the ball moving faster… but still not close to the finish line. Completely dissatisfied with the entire Ashley’s Company. We purchased our furniture in February 2021, around $19,000 worth… this was after the discounts…. But let me tell you, the headaches that have followed… taking numerous days off of work and we are still struggling to get our furniture and refund on a bad motion 500 base that they picked up yet haven’t returned the money. If you could shop somewhere else I highly recommend it. I’m active duty Navy and stationed on the Millington base… look me up and I’ll share all the details that should encourage you to shop elsewhere. Most of our furniture delivered was damaged before even coming off the truck… then the headache to swap it out it is worse. When they come to swap it out they bring you more damaged items for the exchange so you waste the time you take off of work to get nothing accomplished — 99% of the delivery team are rude and unprofessional. I have pictures to prove of all the damaged items being offloaded. If you ordered from Ashley’s and haven’t received your furniture… be sure to inspect everything before you accept the delivery and if anything is damaged, reject the delivery - TRUST ME!

I purchased a Ashley NortShore bed the head board came cracked bed caused 2400, mattress 4000. Instead of getting a replacement. They had me taken pictures sending emails. This is the worst experience ever. I will not be purchasing anything from Ashley again. I really don't want to give one star. It didn't have that option.

We had a great experience while at this store. The salespersons were great and gave us good product information. Thanks!

Great service, I had a TV stand delivered ' Doorstep' didn't know it would come in a box unassembled ☹️, call the store for help, the MANAGER came to my house and assembled it. WOW🙃🙂😁👍👍👍 PS: No charge 🤸🤸🤸

Obsessed with the couch we got and the staff was incredible! Thank you Pam for helping us and thank you to sales manager for applying a discount and explaining the warranty in detail!!!

Great Experian ! The store manager and coworker helpful. Get this bedroom set ❤️

Wall was awesome. Can’t wait to revive my furniture.

Customer Service was great. Mrs. Pam was very attentive and patient.

We had a very positive experience at Ashley Furniture. I went in, found what I was looking for and made the purchad in less than 1/2 hour. We were taking our purchase with us but there was no loading staff available, so the sales clerk and store manager loaded our items for us. Great customer service!

The store associates helped us find the right thing we needed and definitely very adjusting with price match

With customer service waning across the U.S. since the COVID outbreak, I am proud to tell you that it's on fleek at Ashley HomeStore on Winchester. The entire staff was professional, funny, helpful, extremely knowledgeable and most of all they made me feel like I'd been a customer there my whole life! From my initial phone call through the end of my visit, they took care of my every need. And yes, I remember their names...Ms. Anissa, Wally, Chanel and Joshua. Thank you guys for the best customer service experience I've received in forever! :-)

Very pleasant shopping experience at the Winchester store with my salesman Joshua. He was very knowledgeable and I was very comfortable with him. Love my selection as well!

Ashley employees were very helpful and polite.

Absolutely the greatest customer service and the price for the furniture was a great buy. I definitely will be going back very soon. Shop Ashley Furniture. You won't regret it!!!

My experience was great and the staff did an awesome job

Everyone was extremely nice and very helpful.

My visit to Ashley’s today was great! I had Josh as my salesman. What he lacked in knowledge, ONLY because he’s a new employee he made up in professionalism. I can really appreciate his professional manner. I can see Josh having a promising future in sales.

We went in and was greeted by an associate named Josh. We explained what we were looking for and he directed us to items the beds that fit our description. He was extremely helpful, knowledgeable, and friendly. I never felt like he was trying to con us. We bought a bed and throughly explained all of our payment options. All in all, he made the experience painless and enjoyable.

Best experience today looking for specific items! Joshua at the Winchester store was the best! So helpful friendly and patient! Huge variety of beautiful furniture and great prices

Great experience in the store.... Lots of great options to select from and items availability was a plus for me.

My visit at Ashley was with Blake and he was so polite, helpful and professional. I have shopped at many furniture stores but the service there was great. I was in and out and I am 100% satisfied with my purchase. Thanks Blake, keep up the good work......

Very Helpful, and Great Customer service!

Great staff! Knowledgeable and no pressure to purchase.

Blake at the Winchester store in Memphis was great!! will definitely go back to see him!

They are totally (Groovy) the young man that assisted me was very courteous and professional I love the different kind furniture a variety of (Outside the box furniture) and I love it!! check them out you will be so 🙌🙌🙌😊😊😊

their friendly smile and welcome. very knowledgeable and attentive. and great selection of items.

The only reason I feel this review is worth the ONE star I gave is because the sofa set I wanted was nice and at a great price. I'm highly frustrated at the service I have been provided. I have been provided TWO delivery dates. Now I'm being told the furniture won't be in the warehouse until the end of MAY which will be OVER two months I have been waiting! I was told it was coming today now three more weeks delivery date. I have moved my old furniture out and have nothing. I want a full refund and I'm never returning. Update: Three weeks later, I go to the store because Noone called me to even give an update. I go to the store to find out there are 4 people waiting on the same sofa and I'm number 5 so it will be an undetermined amount of time before delivery. Two months if wasted time.. I'm totally disappointed with Ashley. I asked for a refund. Never ever going back.

Representative was very patient anf found the best option for me and my family.

Nice affordable furniture and friendly staff.

After searching many different furniture stores for the right sofa and chair for our living room, I found myself coming back to Ashley Furniture on Winchester Rd numerous times. Lacassia Holcomb greeted us on our first visit and continued to help us throughout our many trips into the store as well as when we finally made up our minds and purchased what we wanted. She was extremely informative of all the dimensions of the furniture and she was also patient with us as we continued to take up her time with our many visits to the store... We really appreciated that. We will continue to use her as our salesperson in future purchases and we recommend her to anyone that would like to buy a new piece of furniture at Ashley

This has been the most frustrating experience. Never again will I deal with them. Delivered wrong furniture . Wrote up my order wrong and still dont have 2 pieces of furniture that match.

My experience was totally comfortable. THE CSR was outstanding. Very friendly and professional. She had a answer to all of my questions. I also got to meet the manager, he was magnificent. He answered questions for me and made a deal with me on a sale item. There very courtesy and professional. I would do a commercial for them any day. Thank you Ashley for making me feel as important as your big dollar client.

Barb & Josh - have been great throughout the process of selecting, deciding and final details of delivering of order!

I'm so happy with my purchase at Ashley, the crew gave me a good response about the products and give the best advices. Thanks

Great customer service. It's a welcome feeling when you walk through the door. We found everything we were looking for.

Great place to Rent from

I like that Josh, was very helpful and patient with me. I had a lot of questions and he was there for me. Unlike other furniture stores that I have visited, I walk through the entire store for about 30 minutes and not a salesperson in sight , that is very frustrating. My experience at Ashley Home Store was very pleasant. Thank you Josh...

I bought furniture for my den in our new home about 3 weeks ago. A sectional, recliner and end table. I couldn’t wait for it to be delivered. However, about 4-5 days before delivery I found out that my end table was listed as to be picked up at store. I couldn’t understand how that could happen when I purchased everything at the same time, in full, with a credit card. On the day I found this out, I believe I was talking to the warehouse or customer service. This person tried to help, with what I assumed was trying to have the store send the end table to the warehouse for delivery with my other furniture. 48 hours before deliver, confirmation revealed only the sectional and recliner would be delivered. For two days I talked with customer service and other selections on the answering service but only received the runaround. I thought at some point I was actually talking to the store. On delivery day I received my sectional and recliner. My mother, who bought the furniture as a housewarming gift talked to our salesperson, Zedrick. He told her he would deliver the table himself. That didn’t happen. Because this was Friday, I waited until after the weekend to call the store. Again, I called customer service who couldn’t resolve my issue but did finally connected me to the store. The person answering said I needed to talk with the manager. He took my name and number. After 3 hours of no return call, I walked into the store and was met by the manager. I explained my delimma. He pulled up my account while giving me all kinds of excuses as to why he had not returned my call. Understand, by this time I was no longer interested in Ashley Furniture’s excuses as everyone I had been in with for a week had not provided me any assistance. He told me my table was on clearance and that is why it was listed as pickup. He stated that furniture on clearance has to be picked up at the store and the store couldn’t take furniture to the warehouse for deliver with other furniture bought by a customer. I can’t understand, still, why that is an issue. The warehouse is located in Memphis as well and shouldn’t operate separately from the store, in my opinion as the customer. After all of the excuses, this manager asked ME how he could fix my issue. Seriously! I asked him how HE thought it should be fixed. He told me he would use their truck and deliver the table himself. I had already mentioned this had already been promised so I asked when. He thought and said “today” (Tuesday). I asked what time as I had one more stop to make before returning home. He stated 2 hours. Perfect. I waited at home until 30 minutes after his supposed delivery. With my husband being home from work, we visited Ashley again. Again, I was met with more excuses, like how busy he had been, as to why he had not delivered my table as he promised. I informed him I wasn’t interested i is n anymore excuses from Ashley furniture. He asked me to show him where my table was. Thankfully, nothing had been moved around in 3 weeks so I could find it again. By the way, there was nothing on the table to indicate it was on clearance and our salesperson never mentioned it when completing the paperwork and invoice. He certainly never mentioned I would have to pick it up from the store myself. While I certainly love my new furniture, this customer service experience has left me with not recommending this store to anyone else. I have a living room I will be furnishing and also a bedroom. I will certainly not return to Ashley Home Store for furnishing these rooms. There are numerous furniture stores in Memphis and the surrounding area to choose from. The sale does not end when the furniture is paid for. Never forget it’s mostly about the customer experience and this was horrendous.

Wide variety of design styles. You will find something that you like!

Had a good experience in the store. The salesman Mack helped the entire time. Great experience 👍

Great store! Great customer service!!!

Worse place you can buy something from!!! If you want the run around for months this the best place ...DISGUSTING !!

It was a easy and great process getting furniture with Ashley Furniture Store. I went with my mom and helped her pick out a bedroom set that she liked. The sales representative we had the pleasure of meeting was LaCassia. She was very nice and friendly. She made the process of getting the furniture we wanted fun and quick. I would definitely recommend her and Ashley to any one looking for beautiful but affordable furniture.

Nice friendly helpful staff

I had the greatest experience! Maieksha was very professional and personable. I needed exactly that after what I had gone through all day with the "R" place. The manager was also pleasant and professional. The item I purchased at the "R" place is made by Ashley and I found a similar item as well, but priced substantially higher. Irregardless, for the service I experienced with "A"shley today it will be worth my money. Thank you Ashley for treating your customers like you value them.

Quite simply, it was an experience that was short, efficient, affordable, and without any hassles or haggling. It was what one hopes for when shopping big ticket items, and it was the complete opposite of a car buying experience!!! We purchased furniture for the entire living room and worked with a charming man named Lovell H. Ashley Furniture, Lovell is BEST IN CLASS and he is an asset to your corporation.

when we arrived at the door I was greeted by a nice young man by the name of Blake who was very attended to what we were interested in purchasing. I was very pleased with the way he handled himself professionally. Keep up the good work Blake, Thanks very much, will be coming back soon.

Our sales person, James did a great job and we got the perfect couch for our daughter’s first home.

The customer service was on point from start to finish. They even had good suggestive sales. I am truly happy I went to Ashley furniture store. I even got the V. I. P. exit. It was so funny. I laughed all the way home. You guys are the greatest.

Not what expected! Most unfortunate once returning home, sale I inquired about was on TV w/ 25% discount off til the end of the month, however, Ashley Representative stated that sale was no longer applicable in any way! Oh well, as much as I wanted the item, the infomercial made it plain, Rep gave me misinformation & I won't be returning for the item! Also, not to accommodate a customer for a drink of water in the store, not good customer service🤔 Making a commission is a by-product to developing a repoire w/ a returning customer! That's a major component of the Kiss Method that makes one man a top Rep as opposed to a loser!

Blake was an awesome salesman, he wasn't pushy for as rushing me to find what I liked, he was patient and worked everything out to my satisfaction. Memphis location on Winchester yall rock

We bought a bedroom set through Blake and he was amazing! He made the process so easy. Would definitely recommend this Ashley's to all my friends and family.

Bought a sectional in January. We’re told it wouldnt be ready till early March. Ok that’s fine we can manage that. Then get a call on March 15th that it’s all ready but 2 pieces and they will deliver what they have on Friday. They never show up and never call. My wife gets the run around from the sales person and then tell us they can’t deliver anything until the 29th but we could go pick it up if we wanted (keep in mind we paid for the premium delivery) . Then they told us the last piece won’t be ready at the earliest until April 22nd. Avoid this place at all costs . They don’t know how to run a decent business and take care of their customers. No viable solutions were offered to fix this so we canceled and now have not had a couch for over 3 months... just sad ....

This is the third time we have made major purchases from Ashley. Somehow their customer service is better and better each time we go. They have always been polite and professional. Today Joshua went above and beyond to be sure that we found exactly what we wanted. He was very helpful and did not try to oversell. I'm sure we will go to Ashley first every time we need something for our home.

THE ABSOLUTE BEST !!!!!!!!!

I had a great experience with buying mattress. My sales lady was Lacassia and she was wonderful. She gave me choices allowed me to make a decision. Everything went so smooth. I would recommend her to all my family and friends. 10 stars all the way. Thank you Lacassia. God is good.

I just bought Mattress and Lacassia was my sale rep. She was a joy to work with. I would recommend her to all my family and friends. She made it so easy for me. Thank you so much. 10 stars all the way.

Wonderful experience at Ashley Homestore on Winchester in Memphis, TN. Thank you to customer sales associate Wali N. He was knowledgeable, patient, and kind. Everyone working the store was incredibly polite. So many beautiful furniture and decor options. Looking forward to delivery day!

Lets talk CUSTOMER SERVICE. I recently purchased a mattress, nightstand and dresser/mirror. The sale went smooth the staff was super friendly and very attenuative. Thank you Mr. Maklin. I made it clear in this purchase that I had to have the mattress by a certain date and they agreed. Well that date was here and come to find out my mattress was no where even close to getting to me. I called the store and spoke with Mr. Maklin and Mr.Houston and explained that I would be sleeping on my couch if I didnt get this mattress on the day I expected it. I will just say that they moved the moon to get me a mattress to sleep on. They will from now on have all my furniture business. Thank you Mr. Maklin and Mr. Houston.

Amazing service from a great group of friendly staff! Was a great experience and would recommend to anyone!!!

I went into the store expecting to not really find anything. As I was looking, a nice salesman came up to me and inquired about what it was I was looking for. He pointed me in the direct of a bedroom suit I feel in love with and worked with me in the price to score a sweet deal. Loved my experience .

My salesman was patient and amazing. Hw showed great concern about exactly what I wanted. I would definitely be shopping him again. Awesome job Wali Ndao

The service is always kind and ready to help..

I am 4 months pregnant. I went in February to purchase a new king size bed with adjustable base. Per the delivery on 3-9 we went ahead and removed the old bed so the new one could arrive. The have me the mattress but no base. Stated that it would be out later the day. Guess what no base. I called and called and spoke to different people who kept giving me the run around. I finally spoke with a supervisor Mariana, who suggested that I slept on the floor like an animal after I advised her I was 4 months pregnant. Rude right! I spoke to my sales person who received an email stating it will be out this morning. Well this morning has come and went. No base. I called and they advised me that it will be out in 3-16. Not I've already told everyone that my old bed had been removed and I need a bed. Sleeping on couches hurts a almost 40 yr. old pregnant woman. I have not received any help or support from the company. The offered me 10% for my inconvenience 10% which would not have put a small dent in my total. I am very upset, very disrespected yet this is suppose to be a well represented company. A joke.

My husband and I went in to purchase a new mattress and had the greatest experience with the salesperson and the entire team at Ashley

We bought a 3+2 recliner sofa form Ashley back in October 2020, Guess what still waiting to be delivered. Every time I call customer care a New Date will be provided. its unbelievable. I’m very disappointed and I will never shop with Ashley AGAIN!!!!

Blake was excellent! He was patient and very thorough. The entire experience was very positive! I will be going back to purchase more items in the future.

The staff was very friendly and helpful. Shopping in store online was a breeze. The mattress person was very nice and explained everything very well!! Definitely recommend if your shopping for new furniture.

We bought a bed in December and it was delivered with no hardware. The delivery guys said they would "be right back" and never showed up. It's now March 6th and we still don't have a usable piece of furniture. Horrible customer service. We had to call multiple numbers to get anyone to talk to us. The store manager (Wolfchase Memphis) couldn't be bothered to come to the telephone.I have a house FULL of Ashley furniture but will never shop with them again.

The customer service was outstanding. Our salesman, Cedric, was very knowledgeable and checked on us periodically while we walked through the showroom. Our overall experience was top notch and we will definitely be coming back in the future for additional furnishings as needed.

We found exactly what we wanted, it was even on sale. Our salesman, Corbin, was extremely helpful and we will definitely work with him again when we go back to this store.

The helpfulness of the sales agents and the selection of furniture was awesome. I like that my furniture was mostly made to order.

Customer service was over the top.

Best Professional Kind & Loving Team Members In The Nation!!!!!!❤❣💯💯💯

The selections were amazing and the staff was very knowledgeable. I am very satisfied with my experience.

Great customer service!

Lovell was amazing! Such a fantastic experience at this Ashley’s location. We recommend visiting this location for your next furniture needs! Will absolutely be going back to furnish the rest of our new home!!

6 weeks and no furniture. Basically our money is being held hostage. If you don’t actually have the furniture to sell, do not sell furniture.

Today I decided to visit Ashley furniture even after some very bad experience previously. Well I must say I was impress with the merchandise but I was more humble with the sales manager ( Zedrick ) was an awesome guy and if it’s like that than yes I will do business with the location again. Thank you Zedrick you were amazing

I was able to find everything I needed at this store. My sales manager Zedrick was very nice and helpful, and full of life stories that brighten our day!!!

I had a very very great experience shopping, great especially with my sales representative Joshua Caroline He was very knowledgeable and very patient looking forward to shop with him again and the manager she was very great also

When shopping at Ashley’s , there is this one sales person who is always always in an upbeat mood! He makes your buying experience fun and just as exciting you feel about purchasing a new piece. He is why I continue to shop at Ashley’s. His name is Zedric! Love this guy!! Customer service is good overall. If I had one criticism, it would be the delivery service. The delivery service is not the best because delivery dates are given but pushed forward two to three times before delivering your merchandise. Other than that, Ashley’s is a great place to shop! 😀

Zedric, Josh, and James were LIFE SAVERS. They treat veterans like respected people as we deserve. Thank you guys, so much. 😍

This was my 3rd time visiting this location. Initially, I went just to look, as I was shopping around for new furniture. The salesman Corbin, was as helpful, informative, and pleasant the 3rd time as he was the 1st. He was never pushy and gave me space to look around while offering insight and checking product availability for me. When I went in for the 3rd time, I was ready to buy. I went to a few other big brand stores earlier that day, (which I won’t name), and did not receive the same customer service and attention to detail as I did in Ashley Home Store. The furniture is really nice quality with a high end look, and I love that some of the sectional sofas were customizable based on customer needs. I also like the fact that they have regular sales on their merchandise. Great experience all the way around, I will definitely return to shop with Corbin when I’m ready to redecorate my next room.

We recently purchased a bedroom set from Ashley that I really liked in the showroom. When the set arrived, I loved it even more. At that time, I hadn’t added the nightstands. Today, we went in and purchased the nightstands. The same salesperson was working and remembered us immediately. She made the purchase seamless. I’ll be returning to purchase other furniture from the same salesperson at the same store because of the furniture quality and the professionalism shown.

My shopping experience was very enjoyable and I felt comfortable and safe.

Our experience with the store, manager and Rachel was very pleasant. However, I am scared to buy from any Ashley store again because of the worst delivery they have. They charged so much for every single item we bought but horrible service for delivery. I read this in one of the review that I'd like to quote here "What business provides no service, no product, and charges their customers a fee for it? Ashley Home Store."

Let me see where I should start. My family and I recently purchased our second home. We went into Ashley store and purchased a bedroom set and front room funiture in October 2020. I was promised that my order would be here in December. Lies!!! Here it is, February 3,2021 and I still don’t have my items. I called the call center and my dresser won’t be in until May 2021. MY BED WON’T BE IN UNTIL MARCH 25,2021. Shaking my head, I’m very disappointed and I will never shop with Ashley AGAIN!!!! NEVER!!!! 👎🏽

We needed several items to buy, visited few Ashley stores in the town, but liked spending more time in this store because of the staffs. Upon walking in the store was greeted with a welcome and did we need assistance great! Rachel was the person who nicely agreed to help us, she patiently walked us through the store showing all possible options. finally we ended up buying a nice sofa, a loveseat and a single chair which we liked the most. The store manager made the procedure so smooth and we left the store happily. Even though we couldn't find all we needed, but the experience with the store, manager and Rachel was pleasant.

Every time with just like being at home

It was an amazing experience the customer service was great the staff really show me around and they were patient they offer me great prices on furniture I love Ashley I want to continue shopping in the future they help me open the credit account where I can continue making purchases

I Recommend Ashely HomeStore , The Staff is amazing, Very professional , quick and they make your visit very pleasant. Ashley has the best Funiture.

I went in for a mattress for my daughter. Ms Holcomb was very nice and polite showed us several Mattress then as my daughter started taking about her lower back pain Ms Holcomb showed her another mattress that my daughter laid on and fell in love with. Thank you Ms Holcomb and thank you to the Ashley store on Winchester.

Rachael was great! She made sure I got exactly what I wanted....

I was able to go in, have the best salesman and pick out my new cabinet. Delivery in a week. I was out in an hour. Love it

Rachael W. and Mr. Lovell at the AFHS off of Winchester Rd. were very helpful, informative, and patient as we looked over their merchandise and asked our very many questions.

Good helpful customer service. Good variety of furniture. My salesperson was helpful and friendly. Glad to find someone that does their job right.

Great store and great prices just screws were loose in floor models

I recommend Ashley Furniture store!! They have Great Associates. I visited today Corbin Momon went over and beyond to service us. The furniture is beautiful and has great quality!! Visit the Winchester location I guarantee you will leave with something!!

As soon as I walked into the building at Winchester Rd, I was greeted by Zedric and he was so great to work with! He answered all of my questions with a smile on his face and my family and I really enjoyed working with him. He was there for us without being pushy, overbearing or demanding on buying anything, which is always helpful when you’re furniture shopping. We had a great experience with our salesman and the Ashley team, I will be back again and would recommend them to my friends and family!

Very easy to spend, clean surfaces, friendly sales people— unfortunately the warehouse staff is a different story. I had many problems with receiving an on-time delivery on both of my orders.

Ashley HomeStore’s employees were friendly, knowledgeable, and extremely helpful. We knew what we wanted and the salesman helping us found it quickly and we were in and out of the store in 20 minutes. We have furnished our entire home with Ashley HomeStore because of the quality of their products and the great customer service.