Ashley Store | Memphis, TN 38125

Jon was amazing. Worked with us and no pressure at all.

They took the time to walk me through the entire store and answered all my questions. This wasn’t my first experience with them and they continue to impress me. Definitely 5 stars.

Tim was awesome

Jon Ravenell was absolutely awesome!!!! Very helpful and patient!

I received excellent customer service from the Ashley Store. I will return to purchase additional items. The sales representative were great.

Sales lady Cheynne was very nice and helpful.

Went to Ashley Furniture on Hacks Cross in Memphis to purchase a mattress. The sales people John and TJ were great. They were knowledgeable and answered all of my questions. I can't wait to sleep on my new mattress.

Just bought a dining table and 4 chairs to be delivered next Weds. La Cassia our sales associate was wonderful. She made the process seamless!

Terrific service

They were very helpful and friendly!!!

I would love to give this store 5 stars. Picking out furniture here was great. I walked in a was greeted by Dana who knew much more than I expected. She was very kind and knowledgeable about every question that I had concerning the dining room sets and sleep mattresses. After speaking with Dana for about 30 minutes I was set on the dining room set to purchase. After walking out of the store to find that my car and two others had been broken into I was quite upset initially. But after finding out this had happened on several other occasions to customers and 3 times in the same parking lot to the manager I was infuriated. The store owner in my opinion doesn't care enough about the safety of the customers and more importantly the employees that are there daily. Please hire security for these workers. I couldn't imagine having to worry about going to work on top of fearing for my safety daily.

Our sales person was available when I needed her, but she didn’t hover. When I was ready to purchase, she worked with me to get the price right, and I then purchased it.

I had ordered a sofa online from Ashley and the order was canceled. I went to the Ashley store here and Jaylon was very knowledgeable and showed me what I was looking for and placed my order for me. Jaylon was so awesome to work with.

LaCassia Holcomb made it an excellent experience. She listened and explained at a level that was not arrogant.

Great experience and great customer service.

Great service!!!

Great and friendly service That you

I love bader albahiti customer service and really help me with finding my new bed....

Bader was very helpful! Friendly and helpful staff!

John was excellent help! Thanks for a great experience!

As soon as I walked in the door I was pleasantly greeted by Dana. She asked me what I was looking for I told her and also my price range. She took me straight to the mattresses and pointed out which ones best fit my budget. She helped me with the financing and answered all of my questions. Excellent customer service from Dana. I was in and out in less than an hour and was able to pick up my merchandise the same day.

Very good customer service

The process was fast and simple. They were short staff, but you wouldn't have known. No pressure purchase that's what I really liked

I had a amazing experience.. I was serviced by my girl Dana…

I called about some furniture that I have seen on the website and spoke with Mr..Spencer (I may be incorrect with the name) but he was able to tell me that the furniture was not in the store however I could order it from online and the questions that I had about the furniture he was able to answer and then he sent me the form online so that I could fill it out and place the order. He called me to ensure that I had received the form and the first time I didn’t and he sent it. The second time called me back and that time I did receive the form I placed the order and now I’m awaiting my furniture. Very pleased with how that process went it was very easy to fill out the form and place the order

Cheyenne greeted me first. She was great and knowledgeable of the store and all things in it. She allowed me to shop & periodically checked in. When I was ready to checkout, I was serviced by Jon who was just a great. Overall, the team was very pleasant. At some time or another, I was greeted by most employees in the store during the time I went. Their interactions with one another and other customers were pleasant.

Was able to find what I was looking for and able to complete the deal quickly.

Great service from very friendly staff. Awesome pricing too.

Excellent service. We were able to take home the chair we wanted right away!

I spent $23,000+ on my tempurpedic mattresses with pro adapt bases along with an entire bedroom set and a dining set… My experience with the previous Manager, Wally and his staff and most importantly the delivery truck drivers was nothing but terrible and doesn’t even deserve a single star for how many times I had to go to the store addressing my issues… Ashley truck drivers literally smoke weed while on duty and even damaged my property when attempted to do their deliveries. Ashley corporate reimbursed me for the damages later on.. I also encountered whole lot of delivery delays to a point one of my mattresses delivery got postponed 8 times.. I got told later Wally no longer works there and a new manager TJ took over.. Wally, the old manager lied about everything and the whole experience was nothing but shady with him.. This man TJ however is amazing…TJ totally changed my terrible Ashley experience into a completely positive one.. Very professional and attentive. Hope under this new manager Ashley will offer better customer satisfaction.

Tim was Amazing I really appreciate the time he took out with me to assure I had the best product for my budget the best service I've ever had in a very long time.Go see Tim at Ashley's Furniture store on Winchester

First and foremost, the staff welcome you when you enter the store, the staff knows how to greet you. The staff will assist you if you need help, they are very friendly and very professional. Thank you Ashley for your assisting me, I just love my new furniture.

Great customer service!

Salespeople are friendly, courteous and very attentive. Told them what we were looking for and they lead us to exactly what we were looking for.

I bought a love seat and it arrived damaged. The guys who delivered took a picture that couldn’t show the picture and left. I called the store, they said they would fix it or change it, and then after I received the good item, I would be charged. Two months later, I still have the damaged item and I’ve received two bills so far. I called the store and they told me to call their bank. Nothing was solved. It seems that no one cares about my situation. I have a damaged item and two bills that I haven’t paid which may impact my credit score. I regret so much the day I entered that store.

Ms. Holcomb, came to us as we were simply looking. She wasn't intrusive, or aggressive. She was patient, highly informed, and very helpful. Ms. Holcomb made us comfortable and treated us as if we were family. My wife and I are now very excited about our new purchase.

I recently had the pleasure of working with Dana Jeffries at Ashley's Furniture, and I couldn’t be more satisfied with the experience. From the moment I walked into the store, Dana greeted me with a warm and friendly demeanor. She took the time to understand my needs and preferences, and her extensive knowledge of the furniture options helped me find exactly what I was looking for. Dana's patience and attention to detail made the entire process smooth and enjoyable. Thanks to her excellent service, I will be enjoying my new furniture soon and will definitely return to Ashley's Furniture for future purchases. Dana is truly a standout representative, and I highly recommend seeking her assistance for your furniture needs. Thomas is a great store manager. He was very nice and professional.

My sales person was awesome. My only issue was the delivery fees Ashley Furniture should be ashamed! Those fees had me contemplating on not purchasing!

LaCassia Holcomb provided superior customer service from time I entered the store and she assisted me with mobile clearance. I told her what I wanted and she directed me to exactly what I requested! She is much more than 5 star employee. Exceptional in store experience. Now I just want the quality of your product to reflect my customer service experience.

Nice experience

Very friendly & attentive sales person. GREAT SERVICE

Lacassia was very helpful and very professional. She has a sweet spirit and we enjoyed doing business with her.

The salesman was awesome 👌 he greeted me with a sale and told me about the promotion he was overall the best I have seen in a long time and also the salesman and a lady greeted me as well as JON check ✔️ on a price for me

Extremely accommodating and worked hard to get the job done in a timely manner. Work was of the highest quality. You would not go wrong with Jim and his son Nathan. Thank you!

Tim Conley was very kind, patient with my grand- daughter and myself as we looked through out the store for several items. I will always do business with Tim.

The sales representative Tim was extremely personable, and very professional. He represented your store and company very well.

Great customer service.

Customer service was exemplary!

Great customer service and great deals

My experience with this location was less than satisfying. I was sold a bed not in the best condition was promised that 75.00 would be deducted due to a spot on the bunker drawer and it never was. Also they left off a rail called back to be to told that they did not when I went to store they gave me a broken rail and never deducted anything for that. Spoke with store manage who then said he would discount Only to lie again. Had so high hopes in Ashley's but this brakes All deals of future business. Will be reaching out to corporate to share all pictures taken the day of purchase in the store per I gave them time to rectify bill.Reached out to claims in regards to bed not setting right was told they sold me a Cali King bed but King mattress. They said they could not take bed back and that those mattress does fit...I spoke to rudest people Ms. Holcomb and she went back and fwd also spoke to manger Walle he promised to fix but never did. Called back he had quit and now dealing with store manager Thomas he said he would help but did not. Called spoke with corporate Maria who tried to get to the bottom of why I was sold a Cali King and King mattress after a week of debate she got an order for Cali matress. No apologies from salesperson who was rude or the store manager. This is so terrible finally got mattress had to buy a new foundation per thought I needed a king at first just a waste of money bed is of poor quality per it was missing bolts and broken slack. I do Not recommend this location. Period.

Great, very courteous and professional the process was very easy and timeless.😅

My visit to Ashley this afternoon was to buy a chair for my spare BR. I settled for one seen on the website last week. Your sales associate, Cheyenne, did a "price-match." Transaction went well.

Getting waited on. I was told to look around, that they had one person in front of me. Then as the salesmen was waiting on me, he showed me 1 thing and i told him thats not what I wanted, then another customer who came in after me, had starting asking about furniture and I was pushed aside. After waiting for a few minutes, he started giving them pricing on what they wanted. I got tired of waiting, and walked out. A nice lady asked me if I found what I was looking for as I was leaving. I told her no, and I was very disappointed. I was shown nothing.

Visited this location and I must say the customer service was exceptional. I was assisted by 3 members who were all professional, friendly, and knowledgeable. I definitely had a great shopping experience and would recommend to a friend or family member.

Very friendly and professional people.

Excellent experience.

I had a great experience with Lacassia Holcomb. She really was a heartwarming person whom take pride in what she does a a salesman. She made my choice of selecting a new sectional very easy. She bought me as soon as I walked in the door with all the information she gave about each piece of furniture. Thank you Ms. Holcomb!

LaCassia was awesome and answered all of my questions and she was very patient with me.

Very helpful

I found what I wanted at the price I wanted. The salesman did a great job!

I had a great experience purchasing a mattress with Cheyenne’s help this weekend. She is quite the expert and guided me to the one that was both perfect and discounted! I highly recommend asking for her - it’s like getting a master class on how mattresses work and why having the right type of support is crucial.

Great customer service

My experience was a pleasant one and my salesman, Mr Tim Conley was very helpful and knowledgeable! I will definitely recommend him! I’m So excited to pickup my Recliner! FYI….this is my second purchase from Ashley Homestore, I purchased a leather sectional with all the tables in 2018 and it still looks neW! Very Satisfied Customer!

A great experience and the customer service team was fantastic!!!

My name is Dana Beverly. I visited the Southaven store twice last month. My first visit I met With Kat. Who was extremely pleasant and knowledgeable. We went over some number for a sectional. I told Her to let me think about it. I returned a week later and learned she had been transferred to another store. I was Then greeted by Beth… Asked if she could help me I told her no because I was just looking. I referred her to my husband who was picking out a bed. He also told her that he was just looking. I saw A familiar face and stated she is who also helped me last week with Kat. I proceeded to walk over to the piece of furniture with the rep. My husband took a seat on a bed the manager and 2 other reps were sitting at a table Beth made a comment regarding me not knowing my husband was still sitting there. She spoke openly on an open floor derogatory terms and stated that “I was Going to get mine’ my husband intervened asked who was she speaking of she responded and stated she was sorry. I walked Over and asked what was going on my husband explained and also learned the manager sat there and allowed her to speak that way about a customer whom she had never met a day in her life. That’s called Disparate Treatment! Her words were cruel and racially motivated. All of this because of a sale! I’m not sure if she was having a bad day or if this kind of behavior is tolerated but to sit up and speak call names and belittle someone because of commission is disgusting. The manager never asked her to leave off the floor he didn’t tell her to stop he allowed it! Because this made me feel extremely uncomfortable we left without buying anything and went to another store and purchased the set from the Memphis location when in fact I shouldnt Have patronized Ashley Furniture after that treatment ! I havent Decide if I will Yet file a complaint with the FFEIC or CFPB or anyone else why Is it ok for your store to treat people like that?

Shopping at Ashley Furniture today was a good day. By this I mean I was not followed around while I was browsing. I was acknowledged when I walked in and I was pointed in the direction I was looking for by Cheyenne. She escorted me to the elevator and she said she would be back to check on me. She gave me time to look around, sit down and gather my thoughts as to what I wanted to purchased. When I was ready, I called her name and she came to my assistant. I told her what I wanted and we proceeded from there. The staff worked with me to make sure I got what I wanted and we did my paperwork and from there I was out the door on my way home. Well done Cheyenne, Dana and Lacassia, they were all very helpful and professional.

Ms. Holcomb was very helpful, friendly, and informative in helping us in making a decision on which table set to purchase. We appreciated her assistance.

Excellent service..

Ms. Holcomb was very pleasant, professional, and knowledgeable of items displayed and/or in warehouse. Great customer service as well.

Dana was absolutely amazing to work with. She was very helpful and ensured we found exactly what we were looking for. 10/10 recommend Dana and the Ashley Furniture in Winchester.

Sales lady was nice, the delivery was not so much, I had them to leave it in my garage because I was painting the bedroom that my granddaughter was going to be staying in, I took the bed up to put together and there was a leg missing, I called the store, but no answer, only recording to purchase, check status or warranty, left vice message to call me about missing part, left txt message to sales person and email, no answer to any request, so I drive 20 miles to the store to complain about my delivery, they gave me a leg to get me by till I could get the part that matched the bed, call customer service to report this issue, the customer service lady took care of me, shipping new part or parts, after I get home to put the bed up, find out that I was missing another part, my point being, when I spend close to $1000 on a bed, I would expect for it to be complete, I could have ordered it from a local furniture store here in my hometown and would not gave been charged a delivery fee, like I said earlier the customer service rep at the 800 number, took care of me the way I should have been at the store, thus the three stars!

The experience was great

I had a great experience with Ashley at Hacks Cross. Tim exceeded my expectations by spending ample time with me to make sure I was getting exactly what I needed for my elderly father. He and his manager listened to me and patiently answered all of my questions. They both offered support throughout the purchase as well as assuring me they will assist through delivery.

Very helpful! Excited about our purchase!

Sales rep Cheyenne was awesome

Do not buy from Ashley Furniture. They will lie to yo hand now honor their promise.

Great experience, fast and friendly. They had what we were looking for, they helped us find it, and we were out in 20 minutes. Perfect.

We love Wali and his team at Ashley Furniture on Winchester! They are ALWAYS a pleasure to work with. We have a staging business, and when we visit the store, we are always greeted by our first names and with a smile. Very helpful and knowledgeable staff and exceptional customer service!

I was taken care of by the nicest young man, who turned out to be the store manager. I tried ordering online and couldn't. I printed the items I wanted with prices and went in to the Hacks Cross location. I got a great deal, was able to get the merchandise delivered where i needed, and got the Presidents Day sale. If you want first class service, go on and see the team at Hacks Cross. Thank you.

Great customer service

The furniture was just okay. I was disappointed in the selection. Nothing I sat on was truly comfortable.prices were over priced.The salesman was nice and helpful.

Lacassia was very helpful and informative!

My wife and I really had a great time at Ashley, Dana was very knowable and infoming until we found the mattress we were satisfied with. Great job Dana. 👍

The selection is great but the customer service I received really made the experience phenomenal. Michael was very knowledgeable and eager to assist me in my purchase. Ro was exceptional and thorough when explaining my financing. My mom who was with me plans to come back and purchase some furniture and I've already started telling my friends and coworkers about my experience. 10 out of 10!

Our salesman, Tay, was very helpful and very knowledgeable about your products and in showing us the products that might fit our needs.

loved it so much!! staff was so helpful and informative

Our salesman, Tim, is outstanding! Very professional and knowledgeable in answering all our questions. Great store with a large selection of furniture.

Great service. Friendly staff. Knowledgeable staff. Clean and welcoming atmosphere. The store manager making sure all guest was being serviced is great to see. Most managers are in the back. My sales associate was great. Office staff pleasant. Super great experience.

We had the best experience at Ashley! Tim C. took the best care of us and helped us make the best choices to make our house a home!

My sakes associate Lacrissia was great! Very attentive and friendly.

Fast and easy. Tim is the man!

It was good

Lisa is a great sales person! She was a pleasure to work with on my purchase.

From sales to delivery , everything was great 👍

Very complicated mattress experience They start you out on a 10k mattress

Great service!!!!

Very professional

The store was absolutely stunning and beautiful! The staff very kind, approachable and very helpful! Wally and tay took excellent care and made sure customers felt they are valued! Will definitely come and shop here again

The store attendant was very helpful and nice! I was very indecisive, but he was patient with me. Super nice! I will be shopping again soon :)

Ryan was the best! So patient, very nice and helpful!

Customer service that was given by Ashley Store was acceptable. The sale person was very polite. When I received my bunk bed set from the warehouse, it had a piece of wood missing that fit underneath the bottom bunk bed. It also had a note inside the box telling another employee to stop taking his/het parts. I contacted a listed number from paper work that I received from Ashley and reported the missing part. I was told that it was going to be.sent to.me by mail . That was in Nov. 2023. It's Jan. 2024, I still haven't received the missing piece of wood.

Carlotta is very sweet, professional, and knowledgeable. She helped me purchase new funiture for my home. Thank you for the great customer service. I will refer her to my family and friends in the future. Please train Cheyenne better, she was trying to sell me a box spring and mattress. She was trying to force me to use my credit. When I told her I would come back to pay in cash she got upset and ask “What’s wrong with using credit? ” This is non of Cheyenne business. I will be purchasing my mattress and boxspring somewhere else.

My salesperson (Dana) was great. She was patient, honest and helpful. Great qualities. If I'm as happy with the delivery experience as I was with the sales experience, you've got my customer loyalty.

Mr Stewart was a big help. He helped find the right furniture @ a great price. Will definitely be back.

Wali was very helpful

Just bought a sofa and loveseat at this location. The sales associates were friendly and not pushy. They answered my questions, and I had a seemingly good experience. **(Ashley's response to this review is based on these two sentences, but below is my update which greatly lowered my rating.) The furniture delivery crew were friendly and did a good job. At the conclusion of the delivery, there was some discussion over the model number which was quickly resolved. However after delivery when i pulled up the model number and looked on the store website, my opinion of Ashley changed. I was lured in by a "New Years sale" and even watched the sales associate apply the 25% discount. However 5 days after i bought my furniture, their website price is cheaper than i paid with a 25% New Years sale discount. Making your customers feel like they got screwed is not a good way to get repeat business.

Our sales person was great!

I initially purchased a room furniture from Ashley in December 2023 and was very satisfied, so I left a positive review. However, my experience quickly turned negative due to the issue with dresser. First, the delivery was extremely late, arriving in March. The first dresser had a bug issue, likely Powderpost Beetle, which caused the wood to produce a white powder. I requested an exchange, and they delivered the second one in May. Unfortunately, this dresser had a broken leg. I requested another exchange, and today they delivered the third dresser. Upon inspection, it had a missing rail on the door, making it impossible to open or close properly. I am very disappointed with the service and quality. After six months, I still do not have a functional dresser. We also had issue with the bed, but they fixed it after some months. So, no more issues with the bed.

Expert service.

The Customers Service Rep was vert patient with me. He went over and beyond to ensure I was a satisfied customer!

Young lady that helped me was very helpful and we were able to make a great choice

Very pleasant experience

Carlotta was very helpful and a joy to work with. Will return for other purchases.

Very friendly and professional

Staff was friendly, professional, casual, respectful, polite and fair.

Excellent customer service. Sales Associate was patient and provide additional details about the furniture being purchased. Very personal and friendly attitude.

They delivered the bed today and forgot the screws. The installation person said he will get them from store and never got back

I got what I came for,thanks for your excellent service.

Received a reclining sofa and chair today. The reclining chair doesn't recline, and the sofa only reclines with difficulty. Waiting on customer service to contact me back. We'll see.

Lacassia Holcomb was Terriffic she made sure I was satisfied with my selections I can’t wait to come and get me some more furniture!!!

Great results from your Family at Ashley. Thanks a Million.

Ms Lacassia was very nice, friendly, and knowledgeable. I appreciate Ms Lacassia keeping my experience very nice and pleasant.

It was great. The web site kept me updated on when my furniture would be delivered. They were at my house minutes before the time it told me. They came in to see where they were taking the piece. Went out and got it and were gone within 15 mins. Very professional and very respectful. Thank you

Met with Lisa Flowers upon going in. Explained that we what we were needing. She carefully showed us several items and we made our choices. It was very simple and worked out conveniently.

Fun friendly and engaging staff.

Mike Tipsord was the best. Someone needs to fix some of the rugs in some areas. Very dangerous for people to trip on.

Very good furniture shop and good employees. Bran is very good.

the deliver guys came on time and delivery was smooth.

Every night they are deciding the close early. Over an hour early. Second time coming. I guess people don't need to make money these days. I wish I was that lucky.

Ryan was very kind a helpful with our purchase

Very friendly staff.

It was nice

Good service! Helpful move

Ryan is the best!!

Ryan was great. He took time and allowed me to change my mind several times while he remained patient and respectful.

Ashley associate Carlotta White is a great salesperson to work with. She was professional and courteous.

Wali and Donavyant were extremely helpful and patient with me. They explained everything throughout the process and made sure I had an understanding as to what I was eligible for. I will definitely recommend them to my friends and family. They are an awesome team!!

Dana was wonderful. She was attentive and easy to talk to. As soon as I arrived she was there to assist.

LaCassia Holcomb was the best! She was patient, knowledgeable, accommodating, and very laid back. No pressure at all. She gave honest and insightful advise. I was especially impressed that she kept notes from our first encounter a month prior to my actual purchase. I was supposed to go back the next day but got busy. She remembered me as soon as I walked through the door. She had written down what I initially picked out and had even researched some matching pieces that I asked for a month ago...which I had forgotten about. Aside from the sticker shock, it was a very pleasant experience shopping at Ashley with LaCassia! I will definitely go to her any time I need/want to buy more furniture!

Amazing customer service. Lacacia was very patient

The staff us very friendly and helpful

Excellent service

Ms. Dana was extremely helpful. She went out of her way to ensure my purchase would fit just right in my home. She is very knowledgeable on inventory and is very kind and professional! If you’re going to the Ashley store make sure you ask for Dana. You won’t be disappointed!

Store was okay. Was told I could pick my purchase up today at warehouse no problem. Warehouse told me no customer pick up on Mondays. Right hand don't know what the left hand is doing. But never been a big fan of Ashley.

Brought a sectional and I wasn’t feeling my best. Sales person came in on her day off to ensure I got the sale price. Left my wallet and manger stay till I made it back to the store. Great group of caring people . I will definitely buy again from this location

I had a friendly experience, the staff was very helpful and courteous, I plan to go back to the store soon 😀

Staff were not completely transparent: they offer returns for equal or greater value. Be careful if you buy a high-end mattress. I am not happy with mine, but stuck with it because the even if I want the cheaper mattress: they refuse to give any price difference..

I had a really great experience

Very upset because Cheyenne was supposed to order a remote for the base that was on clearance. And low and behold it was sold to another guest.

Lacacia, was excellent As she had another client before I walked into the store, I browsed for what I was looking for.

Have visited several Ashley stores in search of several pieces of furniture to enhance our home. By far enjoyed the service and experience at this location. No pushy sellers, simply available close by when ready to engage for help or questions or ready to purchase. Dana was great!

The customer services was excellent

As a customer it is a courtesy to speak and offer assistance when you arrive to a place a business for a potential sell. As I walked In several employees just looked without uttering a word. Another young lady said she had been waiting also and was deciding to leave due to being ignored as a customer . After speaking to someone the assistant manager did assist me and leveled up the rating from 1 star. He did give me a great deal. If it was not for him I would definitely not return and take the extra time to travel to Cordova location which on a previous visit was very welcoming.

I went to Ashley’s looking for a queen size bed found just what I was looking for no sells pressure which was great!! The young lady that assisted me was very helpful I highly recommended shopping here

It was a very great experience the salesperson she was very professional and knowledgeable. The store was very comfortable it was like being at home.

Great customer service made sure I found everything ok and was very helpful.Also explained each and every mattress I looked at and helped me pick out the one the best for me .

Sales team were highly knowledgeable and provided great customer service. I was able to get a highly sought after piece at an excellent price. Look forward to doing more business with the team at this location

The young lady who helped me she was very nice very knowledgeable. They have a retail prices and delivery is going to be fast, so I was very pleased.

I had a great salesman name Mike

The manager and salesman did a great job for us as we bought new furniture for our home. We last purchased a house full of furniture from Ashley 19 years ago.

I am very please with the experience I had selecting my furniture for my new apartment. Cheyenne greeted me as soon as I entered the facility and immediately approached me to help me with my needs. She walked me through every department giving me information on different items and accessories and helped me make great choices. I am pleased with the customer service she provided and how interested she was in helping me select everything I needed for my bedroom, dining area and living room. I can't wait for my furniture to be delivered. Thanks Cheyenne for not only being a good saleswoman, but also for being a good person. I did business with the store at 7951 Winchester and plan to do business there in the future.

Reps were friendly and very good at explaining and working out a payment plan that fitted my budget.

Very friendly and good customer service.

My experience in this store was awesome. They didn’t have the item I wanted available in store but Michael did not hesitate to look up the items and give me the prices along with the best deals available. Great customer Service!!!!

Ashley Associate,Ms.Lacassia Holcomb was knowledgeable,courteous,pati-ent and most helpful.

Customer service was awesome I will definitely be back. The store manager was very helpful!

Dana was very helpful and knowledgable. Great customer service!

The manager and lead sleep specialist were exceptional and I would highly recommend them if you’re looking a for quality mattress!

Nice friendly staff,very knowledgeable..

The manager Walle was the best, very knowledgeable and helpful with a great personality!!!

Tay and Mike were very helpful with our purchase!

New Update: They refused to cover the manufacture defect of the furniture because I'm its a few months over time. The insurance will not cover it stating that it was a manufacture defect. BOTTOMLINE DO NOT SPEND YOUR MONEY HERE. IM OUT OF $2000 FOR FURNITURE THAT IS CHEAP AND DEFECTIVE. Update: the whole drawer fell in...Ashley's Furniture is cheap. I've had my bedroom set for a year and all 10 draws are defective. I Had to do 2 claims already for the glue not holding the base. Their furniture is all sawdust and cheap glue. The quality of the set I was shown in store is not even remotely close to what I received. Please run and save your money. They don't have the quality they used to have back in the day.I will follow this up with pictures. Wish I could give zero stars.

Polite and helpful salesman, but I feel the item was over priced.

The customer service was great ❤️

Great customer service. Very satisfied with the attention in the store.

Friendly staff. Very helpful and patient. Professional. Will work with on getting what you want and need. Will provide several options that meet your standards to payment. Enjoyed my experience and will recommend.

Staff gave us the space to browse, and were close to respond to questions.

Helpful staff, good selection

Excellent store with everything I need for a home. Wall Ndao, the store manager is awesome to work with.

Wally the store manager was awesome! We will be back! We haven’t picked up our furniture yet but I’m sure it will be great.

The sales associate was so helpful in giving me info on the different discounts and made my shopping experience well worth my visit. Thank you Ashley Furniture Store on Winchester Rd in Memphis Tn.

I appreciate the time they me going through everything I was looking for and stay within my budget they were very nice and professional

Chyanne and her manager were very kind, they helped find the perfect sofa for our family. We can’t wait to get spend family time with our new sectional.

Excellent Customer Service!

My husband went into Ashley on Winchester rd in Memphis Tn and ordered over 10K worth of furniture to furnish our new home. It took over 3 weeks for the furniture to be delivered. Then when it finally got delivered all of our order was not on the truck. We are missing our living room set and our daughter dresser chest was damaged on the truck. We were told by the delivery guy he would put in a ticket for it to be replaced. We have been contacting customer service with Ashley and the only response we are getting is “ our system is down someone will contact you “ and when you call the store it just ring and then connects to a recording. It has been a month now and we still have not heard from anyone at Ashley furniture. We need our furniture or a complete refund. This is horrible customer service and a first time bad experience with your company.

Ok

Ms Cheyenne is very professional and very helpful. She went above and beyond in helping me find what I needed for my home.

Michael was extremely helpful and even got us a discount so we didn’t go over budget! I can’t wait for my couch to be delivered next week! I paid for it in full so I can’t comment on any of the financing options but everything else went incredibly smooth.

Great service

Found what I needed and quickly got approved. Helpful sales lady and we were through.

It was a great experience! Dana and Walie were awesome! Knowledgeable and very pleasant to work with. I will will definitely be doing more business with the Winchester location in the future.

I am so excited about my new bedroom suit! Rejoice my sales person was very knowledgeable and helpful! I ordered a set on line and they honored the online price! I will most definitely purchase again!! Thank you! For excellent hospitality!

Wonderful and friendly experience

Great atmosphere, friendly sales person. Lacassia Holcomb was helpful, knowledgeable and efficient. She took the time to welcome us and made sure that we were comfortable. Thanks

The sales staff were eager to assist me, and were very professional, displayed a vast amount about product knowledge and availability. Management was also ready to assist.

Very knowledgeable, kind and helpful.

Dana was great! She provided appropriate solutions to my needs.

Good quality furniture and the Men that set up our furniture were fast and did a neat job

Quick and Pleasant!!!

We bought a couch from Ashley back in November 2022. It was defective from time of delivery. We contacted Ashley the next day. The chase side support was installed too low causing the legs to be raised too high. My wife and I have been passed around through the most awful customer experience for the past 7 months. They have sent outsourced furniture repair companies 3 times to examine and try to repair the furniture. The actual repair attempt 5 months after purchase. We alerted Ashley of the defective couch in November of last year. We've been sent to a warehouse for replacement cushions that Ashley sent. The warehouse couldn't locate the shipment. Months later, the second attempt was to try repair the bottom support. The repair tech finally gave up and said Ashley would need to replace the couch because it couldn't be repaired. Now Ashley doesn't have any record of this and they've closed the support ticket. We still have the defective couch. So please be aware that if you purchase furniture from Ashley, and it's defective, you should expect nothing but trouble. You should expect to spend hours on the phone with a series of third party vendors and there will be no communication between them and Ashley, not mention no communication with you the customer. You will have ZERO assistance from Ashley Furniture. This has been the worst customer service experience we've ever had.

I am SO glad I visited Ashley on Winchester. I had just a HORRIBLE experience with Royal Furniture, and was determined not to deal with them again. I found a better deal! The salesperson, Lacassia, was such a pleasure to work with.

Wonderful customer service with Dana. Not overbearing. Knowledgeable and personable. Great time!

Went here because we knew what we were looking for and just wanted to see it in person. We were not immediately surrounded by multiple salespeople as we entered which is nice. They came over to check on us but weren't intrusive. If it weren't for the horrible traffic in the lot and on winchester I would have given it 5 stars. It was a good visit.

Michael was very professional!!! Awesome experience!!!

Great

LaCassia Holcomb, beyond exceptional. This sales person was gracious, patient and clearly explained the whole transaction. She was funny at times while maintaining a business attitude. She answered every question, even if I asked it several times....a true salesperson. She was thoughtful of my needs and wants. It was a pleasant experience, Ms. Holcomb made it that way. I felt comfortable with her and had confidence that she was taking care of my purchase in the right way, a kind and caring salesperson. Satisfied, Phyllis Mitchell

The salesmen was polite and courtesy. He waited patient until we found what we was looking for. The value of the chair we purchase was in our budget. Overall experience was great 👍 👌

Nice selection. Found exactly what we were looking for. Sales staff did not pressure and were informative.

The manager Ladirius was very helpful after an unfortunately bad experience with a sales associate

Patient, understood my need and took time to help me. LaCassa was there with me for 2days and I appreciated it.

Great customer service.

Our sales lady was patient, nice and overall had an awesome sprit!

Great service and willing to negotiate a little to get a great deal!

Excellent deals on great furniture and fantastic customer service.

The guy and lady was very patient and was very nice. They were very helpful

Great experience! Friendly.

Awesome service. The Assistant Manager LaDarius was very professional and knowledgeable.

I wish I could give 0 stars for their customer service. I bought the Keener ash sectional sofa, I received it with a BROKEN LEG, fabric PILLING all over and PATCHES at the bottom of the sofa. I called the customer care immediately and it took 3.5 months for a technician to show up. Even after the technician himself has reported that it is manufacturing defect, now the customer service team is proposing for another technician opinion when asked for a return/exchange. This is insane! Did not expect such POOR quality products and WORST customer service from Ashley.. Ashley products are good until we receive one!!!!!!!!! DO NOT BUY ANYTHING FROM ASHLEY!!!!!!!!!!! Editing the review thinking this would benefit more people who are planning to buy Ashley products: 4/21/2023- Ashley customer service reached out but after multiple follow ups and for what- They are NOT even ready to open a service ticket for my case. Which new sofa would start pilling in the first week of use, Ashley's did and apparently they cannot do anything about it. So sad for a reputed company to NOT listen to what customer is saying and not bother about customer satisfaction. I have spent money and invested time in talking to these reps hoping for an exchange/replacement and they just replied they CANNOT do anything about it. Please DONOT buy anything from Ashley. It is waste of your money and time as they DO NOT DELIVER good products NOR good customer service.

Mr. Wali Ndao (General Store Manger) is an ABSOLUTE BLESSING!!! This young man has gone above and beyond to fix a BIG PROBLEM!! that we had with the furniture we purchased from the store. We consider him family and I would DEFINITELY!! recommend you going to his store to do business. Ashley Furniture 7951 Winchester Rd.

Mr. Jene (salesperson) was very kind and patient. He really took his time with me and my husband. We were excited about our purchase!!! Then the DRAMA came! The delivery guys brought our furniture and just left it there. They said they would be back, but never came! I went back to the store the next day and Mr. Jene met me there on his day off to speak with the manager (Mr. Wali Ndao). MAN, Mr. Wali passionately listened to my concerns. He tried to get someone from the delivery team to come and take care of me, but he was unsuccessful! THE MANAGER (MR. WALI) himself said “Where do you live, I will come and put it together for you?” I WAS SO IMPRESSED! He did just that and made sure my husband and I were taken care of! THANK YOU MR. WALI AND MR. JENE FOR TRUE CUSTOMER SERVICE & CARE! Please stop by to shop with them! They will take care of you! I am a HAPPY customer!!!! Ashley Furniture Homestore 7951 Winchester Rd. Memphis, Tn 38125

(Translated by Google) Bu3n excellent service (Original) Bu3n servicio excelente

Great experience

Felt very relaxed while looking around showroom. Our salesman, Michael, greeted us and give us a quick overview of the showroom. He then left us to look , he remained a respectful distance away but close enough to answer any questions we may have had. We didn’t feel stalked or pressured in anyway. Professional and knowledgeable all the way around. Bought love seat and sofa and will buy bedroom furniture in the future

Love most of our furniture. Our table was delivered and all 6 chairs are un-level. Some of them have floor savers and others don’t. One is cracked and the table itself got a scratch in it during transit or at the warehouse and instead of getting a new one they filled it in with sharpie. Super honest right?! Sticks out like a sore thumb. To top it all off they can’t send a tech home out until April 19th… nearly 2 months after purchase. Unmatched customer support…

Very nice. Very helpful. Wasn't expecting to buy anything today, I was blessed with the opportunity.

We celebrated our 40th wedding anniversary by splurging on a deluxe, top of the line, dual recliner loveseat. It was a great experience! Enjoyed working with David Bailey, and Wally stole my wife's heart. 💕

Overall good experience.

Quick and easy transaction. They had the bed frame pulled and waiting on us at customer service.

Salesman, Jean Myrtle, was very attentive and helpful. I love my new table!

LeDarius and Dana were friendly and courteous. I appreciated the care for the customer.

Found what we needed. Had to go back a second time for something else and they worked to modify the original order. We were running late for an appointment so they offered to finalize everything without us present. Quick and efficient from the sales to the delivery.

LaCasia and associates were awesome. They know their products and services and deliver with a smile. I hope my delivery and set up goes just as well as the purchase. Thanks for your time and expertise.

The girl that helped me was great

Great job so far, I will let you know after I receive my order but I had one bad experiment before with you guys, hope it doesn’t happen again

Thank you everyone was very accommodating and helpful, thanks again. Shelly Linagen

The store looked amazing & I wished I could have bought more stuff. 😂 The staff was very courteous & the store manager was very professional & knowledgeable, he was so kind & patient as he answered all of my product questions & explained every detail regarding my purchase from the financing, the warranty & delivery. Great experience from my arrival to exiting the store. Looking forward wait to receiving my Ashley purchase!

Great experience. Sales person was very knowledgeable.

I went into Ashley’s looking for a sofa bed. I had never been in Ashley’s before, and I decided to start my shopping there. I was approached by a very nice and knowledgeable young lady name Rejoice Lampkin. She assisted me in making my decision to purchase a sofa bed and love seat. She through everything with me and I thought it was a good deal and just a perfect color.. Thanks for all your help. Willie

Salesperson, Carlotta, wanted to be helpful but seemed to lack some product knowledge. After making our buying decision on bed frame, box springs and mattress we attempted to purchase a $239 mattress pad as a separate transaction and take it with us. We were told that we would have to come back to the store to pick item up, and it could not be delivered with the other items. That makes no sense for the buyer or seller. We will purchase it elsewhere. We do not understand why we pay you a delivery fee of $159.99 on a product we are buying from you. We would appreciate a logical explanation.

Great

Great Customer Service

Michael is absolutely wonderful he was knowledgeable and professional. He helped us and took his time. We got the pieces we wanted delivered in a timely fashion. Absolutely a great experience to anyone who wants great furniture, and a great sales person. Go see Michael at the Ashley store on Winchester.

Wally, Cheyenne and Honesty all were professional, knowledgeable and helpful with my purchase. I greatly appreciate it!

My service advisor gave me exemplary customer service! I had several questions about their products and she went through several choices. She he was patient and wasn’t too prideful to ask for help when she needed it. Obviously, she was more concerned with my complete satisfaction, as well as, the accuracy of my order. Thanks Ashley!

Chris was very nice and explained everything.

Very attentive, personable, and professional

Pleasurable furniture shopping with Ms. Holcomb! Did not feel pressured or rushed. I saw her answer questions when needed for co-workers without missing a beat with us. I would highly recommend!

Great selections of furniture during this visit.

LaCassia was an Awesome Saleswoman, many choices on the floor. I like hands on versus online.

The salesman tried to sell me something I didn't want. He told me the furniture he took my money for was leather which it wasn't. I had to be reimbursed. My experience was horrible. I will never go back.

A-1 Customer service...

Awesome service

We have NEVER EVER had a furniture bill but, LaCassie? was the best salesperson! She was personable and didn't let me down. I really appreciate her efforts in this transaction.

Rejoyce was excellent!!Covid has messed up everything but,communication was all that mattered and she went above and beyond…I hope I spelled her name correctly 🙏🏽🫶🏽

Dana was outstanding, professional and informative of sales. I will definitely call on her again.

Great service great experience! Dana and Rowe I hope I spelled that right☺️ were amazing, fast and extremely knowledgeable. Can't wait to get my furniture. You guys made this so easy!

Michael and his Ashley team were great!!

Always shop at this locations. Great salespersons. Love their altitude.

Cheyenne was awesome!!$

Great staff great customer service and support. Delivery was on time with no issues

My sales woman was great..

Ladarius was my salesman. He was so patient and professional. Super helpful. If it wasn’t for him. I would’ve we elsewhere. Thank you so much Ladarius.

We had a great experience with Ms. Rejoice. We could tell she was new but if there was something she didn't know she had a team around her to help and I found that to be great. Most sales people are out to make sales and not help the newbies but we didn't get that every one she asked for help took time out to help her and I thought that was Awesome! We were in a team atmosphere.

Dana was super helpful, friendly, and engaging. It was a pleasant experience without any of the hard salesmanship. I will be back.

Wally and Ladarius were very patient kind and helpful. They made the furniture buying experience great! Thank you!

Omg, what a Awesome Experience, Cheyenne Farris, great personality, I went in to ask about a special order I placed to be sent to Renta center. Cheyenne showed me everything I wanted at a great price. Not paying double the price. Thank God for a beautiful person and sales person 🙏. She also sold my sister exactly what she needed. Thank you Ashley Home Store for hiring such a great, very comfortable, very professional, young lady, Ms. Cheyenne Farris

We had an easy experience and great sales help for purchasing a new bed and mattress. Put customers first!

Mike was awesome!! He was knowledgeable and very helpful in finding the best mattresses for me.

Everything was well until Jean the sales tried helping me he didn’t know much.

Rejoice was very helpful during our visit. She made sure she reviewed everything with us and made sure we understood.

Ladarius was over the top AWESOME!! He’s a very smart and detailed salesman. He had us walk the whole store lol just to make sure we were completely satisfied with what we purchase. He answered every question we asked rapidly. He made us feel like we were home. We’ll be back to see him. 🥰

Thank you Gene for your patience. Great service and knowledge of sales. Just Thank YOU

Overall experience was okay. I had to initially ask to be help young entering the store by employees even though they observed us coming into the store. I have shopped with Ashley in numerous occasions and they provide prompt service when you enter into the store.

The service was the best, we got what we needed and it didn't take long.

Today was a good day Shopping at Ashley Furniture with our Salesman, Jean/Gene. He was thorough, offered discounts and helpful.

The delivery crew were prompt and polite. They quickly got my new furniture in side and in place. Great team work!

I paid over $3000 for a sofa, had the sofa delivered & they failed to send the cord to make the recliner work so I had to make a trip to pick it up. I had Rejoice as my sales lady and it took her all evening to close me out. Everyone was very nice while I was spending my money. I called Cheyenne to let her know that they did not send the plug with the sofa because she had given me her phone number. She told me to call the store the next day and someone would walk me through trying to make it work. I tried calling so many times I just gave up. No one would ever answer the phone. I called customer care to tell them the problem I was having and they put in a service ticket. I went back to the store to speak to the manager Waley who was very nice the day I was spending my money. They told me he was at lunch and I waited for him but he never came out. I called customer care to see if I could bring the sofa back, which they told me the day before I had 72 hours if I was not satisfied. They told me I could not bring it back but someone would call me Tuesday which is today to set a service appointment. I have not heard from anyone and I am ferocious. I am going to give them one more day and if I do not hear from them I am reporting Ashley’s to consumer affairs. I will never shop again at Ashley’s Winchester store and once I use the two certificates I have, I am completely done with any Ashley’s stores.

One of the Best Furniture store experiences I have ever had.. will be returning

My sales person Christopher was super, he treated my low price purchase just as if it were a several thousand dollar sale. A great sales person.

Courteous, professional and knowledgeable

Mike was very knowledgeable about the product and gave great customer service.

Excellent service from the salesperson and the store manager

Ashley’s Furniture Store is a nice store with nice employees and nice furniture with nice reasonable prices. You can always find something you will like there.

Great location and very friendly

The team was super helpful, professional and resourceful. I was seeking pieces with limited availability and they were able to find great options to meet my needs. Kudos to Wali and LaDarius for going above and beyond!

Excellent Customer Service with Ladarius bush!!! Keep him around!!!

This was a very pleasant experience at the Winchester location. My sales person was LaCassia. She was very patient with me as I selected the right recliner that met my satisfaction.

Cheyenne and Chris were fantastic to work with. Highly recommend this Ashley furniture to anyone look for great furniture and wonderful service.

We were greeted at the door! Wally helped us. He was very professional, very patient and kind. I asked a ton of questions and he answered all of them. I will gladly shop there again.

The customer service was awesome. The young man was a good salesman . We wasn’t pressure to buy. He make shopping there relax and fun . I will go back again.

Lacassia was awesome! She helped us out without being pushy or trying to steer us in our decision. Super friendly and got us exactly what we wanted.

Dana and Roniqka forgive me for the name spelling but they are good I mean good little money a lot of money they got you with the best possible deal you can get go Holland at em.

Not great. Salesman said he could give us a 25% discount if we spent $4,000. When we picked out the furniture, he then said he could only give us 20%. He then tried to sell us on the protection plan which was $700. Didn’t tell us he included that in the price until we noticed that the numbers were out of wack. When we told him to remove protection plan he then said that he could give us 25% off if we leave in the protection plan. Than he tried to tell us delivery was a few days out when it was actually 2 weeks out. Just not a good experience unfortunately.

Ladarrius was a great sales person! I know we will love our new mattress!!

LaCassia did a wonderful job showing us around the store and getting us a great deal on the furniture we needed. I highly recommend. Thank you.

I ordered a Section on 9/3/22. I was told everything were in stock. One 9/6 they delivered the wrong items. On 9/13 they brought out the same items that they brought on 9/6 trying to make me take the incorrect items. The deliver driver said my correct items are in stock but the Saleman said the items are out of stock and will be in stock in two weeks. They put the blame on each other and didn't correct the issue. They didn't return my calls. I had to keep calling them. Still no sectional. So I called on 9/14 to cancel my order.Got to go in to get my refund.

Muy buenos productos y hay bastante opciones que elegir y el personal son muy amables. excelentes productos y un bien servicio

The salesman was very knowledgeable about the furniture I purchased and excellent in communication. I would like to thank the young man for a pleasant transaction

The sales manager was very professional and explained all the options for us to choose. Highly recommend!

Great quality variety of styles and materials, no pressure sales team, smooth transaction

Such a great selection in a huge showroom! The best salesperson/customer service we encountered at Ashley Furniture at 7951 Winchester Rd, LaDarius Bush 👍 He worked with us every step when needed without overwhelming us. We bought a couch in the clearance section and he gave us information of a third party mover to deliver. He personally tested out the power/moving part of the couch to make sure everything worked! He explained every piece of paperwork we signed. We were able to secure the third party mover, Manny (brother of Shaquille O’Neal) the next day for he was booked full for the following 2 days! Manny reassembled the couch at our apartment for us! We so appreciate the care and professionalism of Manny and his team in delivering our couch! Thank you, LaDarius and Manny 😇

I waited for end tables over a year…just to find out they discontinued them! The sales rep NEVER reached out to me…I came in the store on several occasions…asking for the display…yet…she told me no…but someone else ended up purchasing them!!! Now I have the darn coffee table without the darn end tables!! Imagine that!!!!!!!

The manager and consultants were so helpful! They helped me find such a good deal on a nice sectional!

My sales person, Dana was outstanding!! She went above and beyond to make sure my experience was a positive one. I really enjoyed her energy!! I will definitely refer my friends to her.

My delivery experience was totally aweful🤬 I I constantly kept receiving damage supposedly new furniture with at least 5 tries

I had an excellent experience at Ashley Furniture. The salesman, Ladarius, was incredible. I was looking for a recliner and ended up buying two. Ladarius was a real people person. He never pressured me to buy more of the item or anything else. I enjoyed our conversation about many things other than furniture. I liked the recliner so much that I decided to buy one for my grandson. I was with my family, and they were impressed with Ladarius too.I truly enjoyed my experience at Ashley’s. I would recommend Ashley Furniture to everybody.

The workers were very careful, nice and effecient! They assembled my furniture quickly! Nice job

Very quick and easy! Great customer service from all people involved

Bad customer service and damage my walls and didn’t want to fix it. I was calling about a we talk to different people nothing never happened

Good

Everyone was friendly and very helpful especially our home furnishing specialist, LaCassia Holcomb. She was attentive and helped us find exactly what we were looking for! Thank you!

I had a wonderful experience .nice .very professional and made the process quick and easy !

PLEASE BE AWARE!!!!!! I do not understand how my credit was ran through at least 6-9 different lenders when I was told to sign the app twice so ONLY Synchrony Bank and T.D. Bank could process it. Not to mention I planned on closing on a brand new home soon. The salesperson informed me that the manager MJ? forces the employees to run it through until until a lender approves, guaranteeing a sale. I just wish they would have told me that up front so I could have declined. Very sneaky way to get customers money.

Before going to purchase the sales person are very nice to us. Once you purchased the item, do you have any questions on your offers and any other questions at the next visit they never mind you and give any proper response.

I give 1 star....My 1st time shopping with Ashley I purchased a dining room set on 2/12/2022 the associate was very nice and helpful. I was advised it would take 8 to 12 weeks. My dining room set arrived on 5/14/2022 table top was chipped and not completely painted, two of the six chairs were wobbly and chipped. Customer service was notified I was advised a replacement would be sent on 6/24/2022 my delivery was canceled now I have to wait another week before I will receive my table top. I still do not have a date on when I will receive the replacement chairs. .

My husband and I had purchased our first home together in 2019 and we chose Ashley furniture to furnish our home. The sales associate was great! BUT BE AWARE! once you make your purchase, they issue you your paperwork and you walk out... every action after that is a disaster, meaning, If you have any issue with delivery, damaged furniture ect. they give you a 1800 number that handles you very unprofessionally! You are then on a very annoying goose chase about YOUR PURCHASE!! Once they get your money they dont care about you or your purchase and will refuse to give you a refund once you're tired of the chase! Now its 2022 and from some of the post ive read, not much has changed! Ashley (owner) stop "selling" promises in your reviews and start selling quality furniture and better customer service in delivery!

Picked out a couch to purchase in 20 minutes, but it took over an hour to pay and schedule delivery.

Professional sales personnel made me very comfortable during my shopping experience.

LaDarius was very knowledgeable and helpful and he was very friendly a very nice young man I will send people 2 him and y'all thxs

Memphis delivery driver Tony Moss waited 3 minutes from when I picked up the call to when he left before he drove off. 3 hour delivery window and he can’t wait 3 minutes. I walked out as he drove off. Have to wait a week to get rescheduled to deliver. Terrible impression on the company’s part and no effort to fix the issue.

Great service and prices. Chanel and Martin were awesome and patient.

The staff was very friendly and welcoming. My sales associate was wonderful! I knew what I wanted and she got the transaction completed quickly and efficiently. Would ask for her when I come back for future purchases.

Ashley has been the worst company by far purchasing furniture from. We ordered our furniture back in September, our order still has not been completely fulfilled. First they delivered our furniture in two orders. Our chest was broken and then we were notified that the warehouse people broke the slats to the bed. We get those delivered in February and March (which is ridiculous). When we received the slats in March, we were then notified that the original delivery people (from October!!!) did not open everything and notice that the POLES WERE MISSING! So now we just received the poles in late May, 9 months (!!!!) after the original order. We are now waiting for Ashley to schedule a technician to send out to put together our bed and there has been radio silence. Save your money and buy elsewhere.

My sales person was great

The sales person, Wali, was excellent. He was professional and nice. I found exactly what I needed at a discounted price. Ashley Furniture is of great quality.

Sales associate was super helpful and we got a great deal

BUYER BEWARE! Ashley used to be a brand I could trust. In 2016, I bought over $10,000 worth of furniture from them to furnish my new home. Part of that deal was if I did not make any claims against my warranty, I would get 10% of that back in-store credit. It has been nothing short of a disaster ever since. I went to the store on Winchester in Memphis, TN on 12/31/21 to redeem my credit. I was told that I could not use any in-store sales with my credit, nor would they allow me to redeem my credit online, nor would they price-match what was online (online prices were up to $200 less depending on the furniture piece). Many of the pieces we saw on the floor were damaged, which has me really questioning if the quality is not what it used to be. The store associate was extremely unhelpful and kept disappearing when I was trying to get her to help me. When I asked to speak to a manager, she told me she WAS the manager (which I later found out to be untrue by calling the store). We finally gave up and just picked out our $1000 worth of furniture, which ended up being a cocktail table, a small storage bench, and two barstools. We were told that the barstools were in stock at the warehouse and that we could go pick them up on the following Saturday (1/8/22). We confirmed this multiple times because the warehouse is a good 40-minute drive from our home. When we arrived, we were told that we had been misinformed and that it would be April before we could get any of our items. The woman working at the warehouse would not give us any further information and actually walked away from the service window and put in her headphones back at her desk across the room to ignore us. Fast-forward to last week. I finally received a call on 4/26/22 saying that all of my items had arrived and they needed me to tell them the exact date that I would pick them up from the warehouse. I confirmed that I would be there on 4/30/22. When we arrived, the lady at the window this time was actually quite pleasant, but we waited almost 25 minutes for our items to be pulled. There were at least 5 workers hanging out on the dock chatting and clearly not working - it is possible that they were on break or that pulling my order was not part of their job responsibilities, but Ashley needs to know that the perception is that they were not trying to get my order together and I was the only customer waiting. They finally loaded the boxes in the back of our pickup truck and confirmed with us that we had 2 barstools, the cocktail table, and the bench. We drove the 40 minutes back home and realized that the box labeled as the barstools only had one stool in it. After multiple phone calls where we were told there was no way to contact the warehouse without driving back over there, we loaded up again and drove back to the warehouse, where they apologized and loaded us up with another box labeled as a bar stool. We noticed the box size was different, so we opened it in the parking lot to find that it was the completely wrong stool. We took it back inside and were told that we would have an update by 5/2 via phone on what the next steps would be. 5/2 came and went, and today (5/3) I received a phone call that they can't get us another stool until August 4th. Over 8 months to get my order in... (and who knows if it will even be correct by then). I will NEVER shop with Ashley again, and am only typing this whole story up to hopefully save someone else the trouble. If I had not purchased this on store credit I would have returned the whole thing and taken my money elsewhere.

Great sales person. She took her time to make my experience meaningful and easy. We looked over the entire store for items. I didn't feel rushed. She explained the entire finance situation to me. The representative was Chanel Maughmer. I would purchase more furniture from her in the future.

DON'T BUY A FURNTURE WARRANTY FROM ASHLEY!!! I spent over $5000.00 on furniture, and over $700 on the warranty, and when it was time for repair, even though the Ashley salesperson said it would be comprehensive coverage, it wasn't. They literally find any reason to deny your claim even if you have receipts and pictures of the damage. The warranty protection is a scam that hurts hardworking, taxpaying, mortgage paying people like me. So disappointed, but I shouldn't be...it's Ashley...literally a worse furniture company than Wal-mart. Though I've never bought furniture at Wal-Mart, I don't think it would be good! Google won't let you give NO STARS , so I have to give 1 star to post review. Begin original review: We came to buy a TV stand and a table and chairs. We thought the table we wanted would be too long so we went home and measured the space. We came back to the store and let the salespeople know that we were READY TO PURCHASE BOTH THE TV STAND AND THE TABLE. After waiting patiently for 2 HOURS we decided that our money would be better spent at a store where we we at least acknowledged. Losing a guaranteed sale is just bad business and treating customers poorly seems to be Ashley Furniture Store's signature.

Excellent Bedroom sets. Especially the North Shore collection.

The sales manager for the good he took care of his business and he made sure that I was satisfied I like that he did everything to make the customer happy thanks a lot

LaCassia was very kind and helpful in assisting us with our loveseat.

Grateful with the service given by the sales person. HUNTER.

Had a great experience at Ashley Furniture. Our sales rep Tianna was very knowledgeable and has good customer service skills!

My shopping experience was good. A young lady finally came to assist is after we had browsed about 20 minutes. She was very professional and courteous. She knew about the product, availability of products and our shopping experience was good.

Nice selection but disappointing service. /// Thanks for the kind offer below - we bought what we needed from another store. But your helpfulness is genuinely appreciated.

Great customer service. No pressure to buy, will continue shopping at that store.

LeDarius and Cheyenne were both super helpful! I explained to him the style and color of the bed I was looking for and he immediately took me to the perfect one! When that one turned out to have a months long delivery date he broke the news gently and helped me find something similar that I would still be happy taking home. Cheyenne helped me find the perfect mattress to match the bed that LeDarius and I picked out. I never thought Tempur-pedic mattresses would be in my price range, but she showed me the most affordable options and explained the importance of consistently good sleep to my health. As I was selecting accessories for my living room she told me that she was currently in school for interior design and helped me pick out a rug and ottoman that will match the couch that I want perfectly. The sales process went smoothly with both Cheyenne and LeDarius acting as the perfect team. They even worked with the sales manager to get me discounts so that I could leave with everything I wanted! This was absolutely the best furniture buying experience that I have had and I will DEFINITELY be recommending both associates to all my friends.

Be ready to wait on your delivery, they have no inventory, so expect to wait six to eight weeks

Josh was very helpful and knowledgeable.

Good selection. Took awhile to get assistance but when Hunter connected with us he was helpful and very pleasant.

Sales associate was great! Hunter T really made the experience worthwhile. Update: While my initial experience at the store was good, my experience with delivery and customer service has been horrible. They have canceled delivery twice and never notified me. Customer service has been no help and only make excuse. We have now stayed home two days and still no furniture. Our time is valuable but not to Ashley. They don't care.

I had an awesome shopping experience at this store. The entire staff was nice and consistently checked in to offer assistance as I browsed the showroom floor. LaCassia was awesome as well in assisting me with my purchase. Overall, it was a pleasant shopping experience.

Great customer service and great selections

The young man that helped me was very knowledgeable about what I wanted. I bought 2 loveseats, a sofa, 2 end tables and a cocktail table. I wanted to see how the the set would look together. He put one of the tables on a dolly and brought it back were the sofa. He had to bring it from the front of the store to the back. This young man had excellent customer service.

The Cordova store should be ashamed and embarrassed of taking advantage of a 75 year-old cancer patient. She has a recliner that was delivered last week she was never able to use, and Ashley is so far come up with excuses as to why no one can even come look at it to determine if it was put together incorrectly or if it is broken. My MIL now has to undergo surgery and treatments without her recliner to help her recover.

I had a great experience working with Hunter. Walked in and asked about a few items I was searching for and he directed me to them. Was very knowledgeable about them and researched other stores and online site to give me the best deal. I was very pleased with my experience.

Reasonably priced options. Actually had some in stock furniture. Better than 4 month wait.

Furniture great but it takes forever to get.

Cheyenne & LaCassia are amazing! They helped me leave out with exactly what I was looking for. Go see them!

Customer service was amazing.The young man Hunter T. was so sweet and very helpful. Also the young lady named Dana was very nice and sweet. Made our purchase very easy and fast.

We had a great experience! Dana was very helpful and knowledgeable. We have a new couch and theatre seating!

Lakeisha was amazing! I told her what we were looking for and she took me right to the best they had! She was super friendly and not pushy! Extremely knowledgeable!

Hello, I had an amazing experience shopping at this Ashley Furniture Store at Hacks Cross. The assistant manager MJ was wonderful he was very knowledgeable about what he had in the store and had so much time for each customers that was in the store. I give MJ a5 stars Thank you MJ

I had an Awesome Sales Associate, LaCassia Holcomb. She was very knowledgeable and just a joy to work with. I only went to look at mattresses, but I ended up buying one. I love the layout of the store and everyone there is very friendly. I will continue doing business with Ashley.❤

Good furniture but a lot of delays and multiple re-scheduling. Need to do a lot of follow up to get your items. Ashley seems to have no care for buyer and keep pushing date despite confirming on delivery schedule. Unless you do not have a great amount of patience to wait, buy furniture from somewhere else. Today I got phone call which says that delivery date again got pushed out and it is 9th time.

I came in and described to the salesman , Joshua, what i wanted and they showed me just that and i bought my bedroom furniture instantly!!! Great experience.

I had a very pleasant experience in this store. They were quick to get me out the store, which was much appreciated as I was on a deadline to be somewhere. Mj is who sold me my chair, and he was very kind. Even though he is the only person I did business with, all the employees there were friendly and we had some good laughs. I recommend this store for its clearance section, they have good pieces for good price.

Josh and his manager were very helpful. I came in looking for a specific couch I had seen online. Although they didn’t have the model in store, he was able to show me similar materials, colors, and styles so I felt comfortable ordering the couch. Then they help me find the right mattress, at the right price.

Great store with great options. We looked at lot of furniture places but nothing beats Ashley's collection. They offer kid friendly protection plan which is exactly what I was looking for. The staff was great and friendly. Cherie explained to us all the options and gave us great discount too. Love the experience and look forward to buy more furniture from Ashley Homestore.

I went to Ashely to get a recliner chair for my son because he had surgery on his back an I had a good salesman

Buyer Beware! . Our first delivery was dropped and damaged and they tried to leave it and hoped we wouldn't notice. The second delivery came with no holes for the knobs and they took drawers from the old dresser, put them in the new one and they don't fit. Dealing with them is a nightmare as their customer support is in Mexico and the connection is so bad you can't understand a word. Totally not worth it.

We had been looking for a sectional sofa for over a month and the moment we entered Ashley store, we saw it there. Perfect for our place, excellent feel, spacious, sturdy and super comfortable. From then on everything was smooth with easy financing and good discounts. Now just hoping for a flawless and quick delivery of our amazing furnitures..!!

Great experience with sales person. Good prices/deals. Recommend store.

I went in looking for a certain item and they didn't have it, but everyone was helpful in trying to help me find it. Job very well done.

Nice and friendly staff. I did not find what I wanted on the sales floor and had a hard time finding what I liked in stock. Associates took time to help me find things that I could get before Xmas holidays and also recommended the clearance section. Most stores do not like to deal with clearance merchandise but these associates helped me until I found something I loved…

Josh Carodine was a great salesperson and I would have given him 5 stars but had to adjust to 4 stars due to the difficulty the corporate office made it. He was as quick as possible; however, he had to get approvals to price match to your online price. Josh did everything right to make the experience the best but I felt like he had one arm tied behind his back because the in store price and online price were vastly different. This was not his fault. Shame one Ashley’s for making it difficult for their sales personnel and not making it easy for their employees or clients on this price matching. I wouldn’t hesitate to contact Josh again but it does make me think twice about shopping at Ashley's.

The staff at the Winchester location is amazing! Even with a full store, I didn’t wait long for any help or to receive information on my questions. These people in that store are the best and this is now my permanent place to shop for my home

My sale representative were polite and professional. She explain every detail step by step, and help me pick out a very nice bedroom set.

My family and I have purchased so many pieces from Ashley’s over the years. Last year we lost everything and our home in a fire. We are rebuilding and Ashley’s has been great helping us furnish our new home. Big shout out to assistant manager Walli who has been very helpful, patient and kind with our large furniture purchase. Thank you sir.

Very helpful salesman helped me with my purchase of bed frame and mattress. Was happy with my purchase

Had a wonderful shopping experience at Ashley’s home store on Winchester. Ms. Barbara G was training and I was listening to her do a remarkable job. The very thing she was training on aided me my purchase. Thanks also to Daniel for his help. Thanks Ashley’s for making my holiday purchase perfect.

Went to the Ashley store for the first time; must admit found a lot of things I’d like to buy and I don’t have to wait months to get what I want. Check them out they have some great deals going on. A big thank you to Jay for all her help.

Barbara G was wonderful to work with. She spent a large amount of time with us, helping us to sort through and find exactly the sectional sofa to fit into our space and a coffee table to go with it. Thanks Barbara! Truly appreciated!

Great Furniture Store. Very helpful and got us exactly what we wanted. Hunter and MJ were a huge help.

They charge to deliver,not Us We buy it They should not charge us a penny,so We went to Royal and bought what We wanted and two days later Our Furniture was here. and it didn't cost Us a penny.

Best customer service at the Winchester Ashley store! Wali greeted us on arrival and we bought a dining room set from him in just a few minutes! While my husband was paying I walked around the store and was greeted by at least 3 other salespeople! This location has the best customer service!

Loved my experience! The staff was very helpful, assuring and knowledgeable!

The Best Customer Service that I have experienced in a long time...The rep Dana Jeffries was very friendly, knowledgeable and professional!!!! Ashley Homestore will have my business again!!!!!!!

They have been the worst to do business with and I don’t know that I’ll ever buy furniture from them again. They placed the wrong order and had to take back my sons bed three times before it was right and then it was missing the light and I still haven’t gotten it. Was also also promised a discount on the mattress covers and manager pretended to be doing it while I was in the store and waiting to see if it was given as it hasn’t reflected on my bill. Took three months to get complete order which was bad because we just moved in to new place and had no beds.

Great customer services. Helped me with everything I needed and more especially on a busy day for them!

Great experience

Very efficient and to the point. Honest about delivery dates and discounts. Good experience overall. Wali was great.

Wali, GREAT JOB

Awesome experience and the customer service agent Hunter was what made it so

Shopping for twin beds. Great choices to choose from with help from sales person Joshua C. Thks

RUN AWAY FROM THIS STORE! They are currently taking orders selling products they CANNOT ever deliver. We placed an order on 7/1/2021 and were informed today that we will not receive it until DECEMBER 21!!!!!!! This company should be shut down for selling things they cannot fulfill. I would give this place 0 stars if google would let me.

Great at the local Ashley store today... walked in and received excellent service. The buying experience was great. The team helped me and my wife pick out what we needed. Didn’t try to sale us anything other than what we needed. Thank

I will never EVER order anything from Ashley Furniture. I ordered a kitchen table with a bench, but they delivered a kitchen table with bar stools. I told them that is not what I ordered, but they denied a bench was ever with the table. The barstools that were delivered were dirty, flies were on the barstools and they had been previously used. They replaced the barstools with another set and that barstool was wobbly and I returned that one. . I also ordered a king size bedroom set and the screws popped out of the furniture the next day. The customer service is a JOKE and the Furniture is cheap!! I had NO IDEA Ashley’s Furniture was like this. I wish I could give them a negative 100!! DO NOT ORDER FROM ASHLEY FURNITURE!!

Josh was amazing!!

Great buying experience. Would go back. Easy and hassle free.

I have no idea how Ashley has so many good reviews. After having several terrible experiences with Ashley, I decided to not hold a grudge and try again. What a bad decision. The store wouldn’t price match their own website so I ordered online. After waiting almost 2 months for a kitchen table and chairs, one of the chairs had wrong parts included so I couldn’t assemble it. I called the local store and they said because I ordered online, they wouldn’t replace the wrong part with the correct part, that I would have to call the online customer service and get them to send me a new part. What a miserable experience. Should have trusted my instincts and bought from anywhere other than Ashley.

Anissa was amazing.

Called and left 2 voice mails after we walked the whole store once home..nobody ever returned my call now 1 week later & not 1 person approached or helped us the 30minutes in the store. I guess we were the wrong color for that store. White. I called to purchase a king bed we had liked and pay for it over the phone but nobody has ever called back.

Good selection. Helpful staff. I'll be back.

Had a very smooth experience.

Such a great experience at the Ashley HomeStore in Memphis, TN. LaCassia was very professional and made buying a sectional sofa stress free.

I went to Ashley with my Monday hoping to get a new bedroom set. From the time I walked in I was not greeted nor helped the whole time my mom and. I was there I left without any help. You see workers playing around and talking to other coworkers but not trying to help one lady act like she was going to help but never did. I took my business else bad customer service

If i could give 0 stars i would not only r they unprofessional they have repeatedly hung up in my face. I ordered and paid for 2 bedroom sets on may 20th they said it will take 8-10 weeks to get my furniture. It is September 7 and they r still moving my date further back. I called 2 weeks ago and they said it would be here on the 5th of sep, so i called today on the 7th they said it might be here in the 17th. They never give me any concrete answers and when they get tired of me being frustrated they hang up. I talked to a Alex today and when i started asking y i still don’t have my furniture he hung up. I will never buy anything else from this company in my life and if u want ur stuff before 6 months i would stay away if i were u. Since i have ordered mine i have met several people with the same story and warning. DON’T SHOP HERE!!!!

It was an excellent experience.

Absolutely Wonderful , Miss Pam and crew were great. Made us feel like family.

I do not write bad reviews But today I will ,these stores are very dishonest Very ,they make sales and are not honest about the sales ,we financed a sectional thur them and had it down to 700 :00 dollars and without warning, no letter ,call are email the financial company tacted on 1000 :00 more dollars wow said we bought it part of a special wow well we would have Loved have know the special that tacted on 1000:00 more dollars. That is hwy robbery and Ashley sure Did Not tell us about this wonderful special!!!!!! So be aware this company is a scam and totally rips people off wow ,the sales person Did not tell us that if we did not pay it off in 24 months the financial company was going to charge us over 1000 :00 more dollars ,we have not missed one payment and payed over the minimum payment So do Not buy from Ashley furniture store PERIOD....... THEY ARE NOT HONEST.......

My visit at Ashley's homestore was great. Kevin provided amazing customer service. I'm was very indecisive, however he was patient and work hard to fulfill my expectations.

We were just looking to replace our family room couches. We are meet upon entry by a friendly associate Dana Jeffries who listen and then took us around to what we wanted. She worked with us without the pressure feeling of you have to buy this. Not only her but the other associates and mangers were very friendly with personality too. After everything worked out we purchased a complete set love seats and a chair. Will return for our furniture in the future.

Great customer service!

Great customer service!!

Ms Pamela was extremely helpful helping us find a new mattress!! I would definitely recommend this store.

The people are nice and friendly had a Great experience best 8000 I ever spent

I had a great time picking up my furniture. The sales representative, Josh, was very helpful very attentive. I left that feeling as though I got the right furniture. I appreciate his help. I'm looking forward to enjoying my furniture in my new living room. Thanks again Josh.

Upon Arrival I was greeted by several persons but Pamela Vaughn provided me with a stellar overview of what i was looking for to update my living room. Ms. Pam is an excellent salesperson which is a real go getter with vast knowledge of the products and additions information of what would compliment my other items which were purchased at Ashley. I also referred 2 of my friends for items to enhance their lives. Keep up the good work Ashley with your outstanding customer service

Chanel and MJ were both great. Super helpful and nice. I feel like they had a lot of options and color choices for all furniture pieces. Definitely recommend shopping here for furniture.

Great Customer Service

My experience with Ashley's is always great. I have purchased from them since 2013 and my salesperson is always right on time thanks Lee Conley!

We walked in looking for a sectional and brainstorm. We weren’t interested in being pressured or “helped” while we looked at options. Wali was helpful and patient and not overbearing whatsoever. Even though we came near closing on a Saturday night he treated us as if he had all the time in the world. Great experience and the “surprise” 30% off was the cherry on the sundae. For what we got the price was spot on!

Went in to only look at possible dining room tables and ended up purchasing a table and 6 chairs. My saleperson Kevin was new but very helpful. Wish my items would have been in stock but I think that is standard for most places right now. I would definitely recommend

Went in just to browse and ended up getting a new couch and bed. Nicki was wonderful and very helpful and patient. Went during a 25% off sale and got a pretty good deal I think. Items I purchased were similar to some items from RH but for a fraction of the price. Wish items were in stock or going to be delivered sooner but I think most furniture stores have this much or a longer wait.

I should've waited until I received my furniture before giving a review. Worst experience ever with no accomodations. My headboard arrived broke. Gave me the runaround on getting it replaced. I asked customer service to speak to a manager, she hung up on me. Said she didn't see the photos I submitted cause once someone look at them they are deleted and I need to send over again. Thank God someone at the actual store had sense. Even the delivery person stated my furniture was damaged. In addition, I have no mattress and the date keeps being pushed back. I keep calling and no other reccommendations or when it will arrive. I will never purchase furniture here again!

I came in to purchase some furniture from this location and was almost immediately greeted by Wali Ndao. Wali was extremely informative and patient with my girlfriend and I while we browsed the show room and decided on the couch and love seat that fit the criteria we were looking for. Once we found what we wanted, Wali was very professional and helpful getting us through the paperwork and buying process. Will definitely be back for future furniture needs.

Joshua Carodine was wonderful to work with! He made us feel welcome and like we could ask any questions. We really appreciated his kindness and professional manner. If you need any furniture, ask for him when you walk in!

The service was amazing quick easy and simple

The people at the store where very nice and answered all of my questions. Wali my salesman was wonderful and I will be going back to this location if I need anything else. Great prices and great service!!!

We visited the store on Winchester at HacksCross. Josh greeted us as soon we walked in. He was great to work with. He answered all of our questions and had a very pleasant smile the entire time.

Poor customer service, will not return. Walked around for about 15-20 minutes and nobody attempted to assist me, until I was walking out.

I have purchased several pieces of furniture from Ashley Home Store and my experience has always been great!

The store is clean and easy to find the stuff that I am looking for. The staff is nice and is easy to work. One complain is that the item I ordered online needs to be waited for more than 2 months. It is a pain.

Military Family: If I could put no stars I would. Sales part was great, Wallie did good, but unfortunately, selling items that are delivered damaged, missing, wrong items, defective, etc… I don’t blame him for what comes out the warehouse. Lovell, the manager seemed like he wanted to help. Things happened piece mail… had to go to a different store to get the ball moving faster… but still not close to the finish line. Completely dissatisfied with the entire Ashley’s Company. We purchased our furniture in February 2021, around $19,000 worth… this was after the discounts…. But let me tell you, the headaches that have followed… taking numerous days off of work and we are still struggling to get our furniture and refund on a bad motion 500 base that they picked up yet haven’t returned the money. If you could shop somewhere else I highly recommend it. I’m active duty Navy and stationed on the Millington base… look me up and I’ll share all the details that should encourage you to shop elsewhere. Most of our furniture delivered was damaged before even coming off the truck… then the headache to swap it out it is worse. When they come to swap it out they bring you more damaged items for the exchange so you waste the time you take off of work to get nothing accomplished — 99% of the delivery team are rude and unprofessional. I have pictures to prove of all the damaged items being offloaded. If you ordered from Ashley’s and haven’t received your furniture… be sure to inspect everything before you accept the delivery and if anything is damaged, reject the delivery - TRUST ME!

I purchased a Ashley NortShore bed the head board came cracked bed caused 2400, mattress 4000. Instead of getting a replacement. They had me taken pictures sending emails. This is the worst experience ever. I will not be purchasing anything from Ashley again. I really don't want to give one star. It didn't have that option.

We had a great experience while at this store. The salespersons were great and gave us good product information. Thanks!

Great service, I had a TV stand delivered ' Doorstep' didn't know it would come in a box unassembled ☹️, call the store for help, the MANAGER came to my house and assembled it. WOW🙃🙂😁👍👍👍 PS: No charge 🤸🤸🤸

Obsessed with the couch we got and the staff was incredible! Thank you Pam for helping us and thank you to sales manager for applying a discount and explaining the warranty in detail!!!

Customer Service was great. Mrs. Pam was very attentive and patient.

We had a very positive experience at Ashley Furniture. I went in, found what I was looking for and made the purchad in less than 1/2 hour. We were taking our purchase with us but there was no loading staff available, so the sales clerk and store manager loaded our items for us. Great customer service!

The store associates helped us find the right thing we needed and definitely very adjusting with price match

With customer service waning across the U.S. since the COVID outbreak, I am proud to tell you that it's on fleek at Ashley HomeStore on Winchester. The entire staff was professional, funny, helpful, extremely knowledgeable and most of all they made me feel like I'd been a customer there my whole life! From my initial phone call through the end of my visit, they took care of my every need. And yes, I remember their names...Ms. Anissa, Wally, Chanel and Joshua. Thank you guys for the best customer service experience I've received in forever! :-)

Absolutely the greatest customer service and the price for the furniture was a great buy. I definitely will be going back very soon. Shop Ashley Furniture. You won't regret it!!!

My experience was great and the staff did an awesome job

Everyone was extremely nice and very helpful.

My visit to Ashley’s today was great! I had Josh as my salesman. What he lacked in knowledge, ONLY because he’s a new employee he made up in professionalism. I can really appreciate his professional manner. I can see Josh having a promising future in sales.

We went in and was greeted by an associate named Josh. We explained what we were looking for and he directed us to items the beds that fit our description. He was extremely helpful, knowledgeable, and friendly. I never felt like he was trying to con us. We bought a bed and throughly explained all of our payment options. All in all, he made the experience painless and enjoyable.

Great experience in the store.... Lots of great options to select from and items availability was a plus for me.

My visit at Ashley was with Blake and he was so polite, helpful and professional. I have shopped at many furniture stores but the service there was great. I was in and out and I am 100% satisfied with my purchase. Thanks Blake, keep up the good work......

Very Helpful, and Great Customer service!

Great staff! Knowledgeable and no pressure to purchase.

Customer service outstanding

They are totally (Groovy) the young man that assisted me was very courteous and professional I love the different kind furniture a variety of (Outside the box furniture) and I love it!! check them out you will be so 🙌🙌🙌😊😊😊

The only reason I feel this review is worth the ONE star I gave is because the sofa set I wanted was nice and at a great price. I'm highly frustrated at the service I have been provided. I have been provided TWO delivery dates. Now I'm being told the furniture won't be in the warehouse until the end of MAY which will be OVER two months I have been waiting! I was told it was coming today now three more weeks delivery date. I have moved my old furniture out and have nothing. I want a full refund and I'm never returning. Update: Three weeks later, I go to the store because Noone called me to even give an update. I go to the store to find out there are 4 people waiting on the same sofa and I'm number 5 so it will be an undetermined amount of time before delivery. Two months if wasted time.. I'm totally disappointed with Ashley. I asked for a refund. Never ever going back.

Representative was very patient anf found the best option for me and my family.

After searching many different furniture stores for the right sofa and chair for our living room, I found myself coming back to Ashley Furniture on Winchester Rd numerous times. Lacassia Holcomb greeted us on our first visit and continued to help us throughout our many trips into the store as well as when we finally made up our minds and purchased what we wanted. She was extremely informative of all the dimensions of the furniture and she was also patient with us as we continued to take up her time with our many visits to the store... We really appreciated that. We will continue to use her as our salesperson in future purchases and we recommend her to anyone that would like to buy a new piece of furniture at Ashley

This has been the most frustrating experience. Never again will I deal with them. Delivered wrong furniture . Wrote up my order wrong and still dont have 2 pieces of furniture that match.

My experience was totally comfortable. THE CSR was outstanding. Very friendly and professional. She had a answer to all of my questions. I also got to meet the manager, he was magnificent. He answered questions for me and made a deal with me on a sale item. There very courtesy and professional. I would do a commercial for them any day. Thank you Ashley for making me feel as important as your big dollar client.

Barb & Josh - have been great throughout the process of selecting, deciding and final details of delivering of order!

I'm so happy with my purchase at Ashley, the crew gave me a good response about the products and give the best advices. Thanks

Great customer service. It's a welcome feeling when you walk through the door. We found everything we were looking for.

Great place to Rent from

I like that Josh, was very helpful and patient with me. I had a lot of questions and he was there for me. Unlike other furniture stores that I have visited, I walk through the entire store for about 30 minutes and not a salesperson in sight , that is very frustrating. My experience at Ashley Home Store was very pleasant. Thank you Josh...

Wide variety of design styles. You will find something that you like!

Great store! Great customer service!!!

Worse place you can buy something from!!! If you want the run around for months this the best place ...DISGUSTING !!

It was a easy and great process getting furniture with Ashley Furniture Store. I went with my mom and helped her pick out a bedroom set that she liked. The sales representative we had the pleasure of meeting was LaCassia. She was very nice and friendly. She made the process of getting the furniture we wanted fun and quick. I would definitely recommend her and Ashley to any one looking for beautiful but affordable furniture.

Nice friendly helpful staff

I had the greatest experience! Maieksha was very professional and personable. I needed exactly that after what I had gone through all day with the "R" place. The manager was also pleasant and professional. The item I purchased at the "R" place is made by Ashley and I found a similar item as well, but priced substantially higher. Irregardless, for the service I experienced with "A"shley today it will be worth my money. Thank you Ashley for treating your customers like you value them.

Quite simply, it was an experience that was short, efficient, affordable, and without any hassles or haggling. It was what one hopes for when shopping big ticket items, and it was the complete opposite of a car buying experience!!! We purchased furniture for the entire living room and worked with a charming man named Lovell H. Ashley Furniture, Lovell is BEST IN CLASS and he is an asset to your corporation.

when we arrived at the door I was greeted by a nice young man by the name of Blake who was very attended to what we were interested in purchasing. I was very pleased with the way he handled himself professionally. Keep up the good work Blake, Thanks very much, will be coming back soon.

Our sales person, James did a great job and we got the perfect couch for our daughter’s first home.

The customer service was on point from start to finish. They even had good suggestive sales. I am truly happy I went to Ashley furniture store. I even got the V. I. P. exit. It was so funny. I laughed all the way home. You guys are the greatest.

Not what expected! Most unfortunate once returning home, sale I inquired about was on TV w/ 25% discount off til the end of the month, however, Ashley Representative stated that sale was no longer applicable in any way! Oh well, as much as I wanted the item, the infomercial made it plain, Rep gave me misinformation & I won't be returning for the item! Also, not to accommodate a customer for a drink of water in the store, not good customer service🤔 Making a commission is a by-product to developing a repoire w/ a returning customer! That's a major component of the Kiss Method that makes one man a top Rep as opposed to a loser!

Blake was an awesome salesman, he wasn't pushy for as rushing me to find what I liked, he was patient and worked everything out to my satisfaction. Memphis location on Winchester yall rock

Bought a sectional in January. We’re told it wouldnt be ready till early March. Ok that’s fine we can manage that. Then get a call on March 15th that it’s all ready but 2 pieces and they will deliver what they have on Friday. They never show up and never call. My wife gets the run around from the sales person and then tell us they can’t deliver anything until the 29th but we could go pick it up if we wanted (keep in mind we paid for the premium delivery) . Then they told us the last piece won’t be ready at the earliest until April 22nd. Avoid this place at all costs . They don’t know how to run a decent business and take care of their customers. No viable solutions were offered to fix this so we canceled and now have not had a couch for over 3 months... just sad ....

THE ABSOLUTE BEST !!!!!!!!!

I had a great experience with buying mattress. My sales lady was Lacassia and she was wonderful. She gave me choices allowed me to make a decision. Everything went so smooth. I would recommend her to all my family and friends. 10 stars all the way. Thank you Lacassia. God is good.

Wonderful experience at Ashley Homestore on Winchester in Memphis, TN. Thank you to customer sales associate Wali N. He was knowledgeable, patient, and kind. Everyone working the store was incredibly polite. So many beautiful furniture and decor options. Looking forward to delivery day!

Lets talk CUSTOMER SERVICE. I recently purchased a mattress, nightstand and dresser/mirror. The sale went smooth the staff was super friendly and very attenuative. Thank you Mr. Maklin. I made it clear in this purchase that I had to have the mattress by a certain date and they agreed. Well that date was here and come to find out my mattress was no where even close to getting to me. I called the store and spoke with Mr. Maklin and Mr.Houston and explained that I would be sleeping on my couch if I didnt get this mattress on the day I expected it. I will just say that they moved the moon to get me a mattress to sleep on. They will from now on have all my furniture business. Thank you Mr. Maklin and Mr. Houston.

My salesman was patient and amazing. Hw showed great concern about exactly what I wanted. I would definitely be shopping him again. Awesome job Wali Ndao

The service is always kind and ready to help..

I am 4 months pregnant. I went in February to purchase a new king size bed with adjustable base. Per the delivery on 3-9 we went ahead and removed the old bed so the new one could arrive. The have me the mattress but no base. Stated that it would be out later the day. Guess what no base. I called and called and spoke to different people who kept giving me the run around. I finally spoke with a supervisor Mariana, who suggested that I slept on the floor like an animal after I advised her I was 4 months pregnant. Rude right! I spoke to my sales person who received an email stating it will be out this morning. Well this morning has come and went. No base. I called and they advised me that it will be out in 3-16. Not I've already told everyone that my old bed had been removed and I need a bed. Sleeping on couches hurts a almost 40 yr. old pregnant woman. I have not received any help or support from the company. The offered me 10% for my inconvenience 10% which would not have put a small dent in my total. I am very upset, very disrespected yet this is suppose to be a well represented company. A joke.

My husband and I went in to purchase a new mattress and had the greatest experience with the salesperson and the entire team at Ashley

We bought a 3+2 recliner sofa form Ashley back in October 2020, Guess what still waiting to be delivered. Every time I call customer care a New Date will be provided. its unbelievable. I’m very disappointed and I will never shop with Ashley AGAIN!!!!

Blake was excellent! He was patient and very thorough. The entire experience was very positive! I will be going back to purchase more items in the future.

The staff was very friendly and helpful. Shopping in store online was a breeze. The mattress person was very nice and explained everything very well!! Definitely recommend if your shopping for new furniture.

We found exactly what we wanted, it was even on sale. Our salesman, Corbin, was extremely helpful and we will definitely work with him again when we go back to this store.

Customer service was over the top.

Best Professional Kind & Loving Team Members In The Nation!!!!!!❤❣💯💯💯

Great customer service!

Lovell was amazing! Such a fantastic experience at this Ashley’s location. We recommend visiting this location for your next furniture needs! Will absolutely be going back to furnish the rest of our new home!!

Today I decided to visit Ashley furniture even after some very bad experience previously. Well I must say I was impress with the merchandise but I was more humble with the sales manager ( Zedrick ) was an awesome guy and if it’s like that than yes I will do business with the location again. Thank you Zedrick you were amazing

I was able to find everything I needed at this store. My sales manager Zedrick was very nice and helpful, and full of life stories that brighten our day!!!

I had a very very great experience shopping, great especially with my sales representative Joshua Caroline He was very knowledgeable and very patient looking forward to shop with him again and the manager she was very great also

When shopping at Ashley’s , there is this one sales person who is always always in an upbeat mood! He makes your buying experience fun and just as exciting you feel about purchasing a new piece. He is why I continue to shop at Ashley’s. His name is Zedric! Love this guy!! Customer service is good overall. If I had one criticism, it would be the delivery service. The delivery service is not the best because delivery dates are given but pushed forward two to three times before delivering your merchandise. Other than that, Ashley’s is a great place to shop! 😀

Zedric, Josh, and James were LIFE SAVERS. They treat veterans like respected people as we deserve. Thank you guys, so much. 😍

This was my 3rd time visiting this location. Initially, I went just to look, as I was shopping around for new furniture. The salesman Corbin, was as helpful, informative, and pleasant the 3rd time as he was the 1st. He was never pushy and gave me space to look around while offering insight and checking product availability for me. When I went in for the 3rd time, I was ready to buy. I went to a few other big brand stores earlier that day, (which I won’t name), and did not receive the same customer service and attention to detail as I did in Ashley Home Store. The furniture is really nice quality with a high end look, and I love that some of the sectional sofas were customizable based on customer needs. I also like the fact that they have regular sales on their merchandise. Great experience all the way around, I will definitely return to shop with Corbin when I’m ready to redecorate my next room.

We recently purchased a bedroom set from Ashley that I really liked in the showroom. When the set arrived, I loved it even more. At that time, I hadn’t added the nightstands. Today, we went in and purchased the nightstands. The same salesperson was working and remembered us immediately. She made the purchase seamless. I’ll be returning to purchase other furniture from the same salesperson at the same store because of the furniture quality and the professionalism shown.

My shopping experience was very enjoyable and I felt comfortable and safe.

Our experience with the store, manager and Rachel was very pleasant. However, I am scared to buy from any Ashley store again because of the worst delivery they have. They charged so much for every single item we bought but horrible service for delivery. I read this in one of the review that I'd like to quote here "What business provides no service, no product, and charges their customers a fee for it? Ashley Home Store."

Let me see where I should start. My family and I recently purchased our second home. We went into Ashley store and purchased a bedroom set and front room funiture in October 2020. I was promised that my order would be here in December. Lies!!! Here it is, February 3,2021 and I still don’t have my items. I called the call center and my dresser won’t be in until May 2021. MY BED WON’T BE IN UNTIL MARCH 25,2021. Shaking my head, I’m very disappointed and I will never shop with Ashley AGAIN!!!! NEVER!!!! 👎🏽

Every time with just like being at home

It was an amazing experience the customer service was great the staff really show me around and they were patient they offer me great prices on furniture I love Ashley I want to continue shopping in the future they help me open the credit account where I can continue making purchases

I went in for a mattress for my daughter. Ms Holcomb was very nice and polite showed us several Mattress then as my daughter started taking about her lower back pain Ms Holcomb showed her another mattress that my daughter laid on and fell in love with. Thank you Ms Holcomb and thank you to the Ashley store on Winchester.

Rachael was great! She made sure I got exactly what I wanted....

I was able to go in, have the best salesman and pick out my new cabinet. Delivery in a week. I was out in an hour. Love it

Rachael W. and Mr. Lovell at the AFHS off of Winchester Rd. were very helpful, informative, and patient as we looked over their merchandise and asked our very many questions.

Good helpful customer service. Good variety of furniture. My salesperson was helpful and friendly. Glad to find someone that does their job right.

Great store and great prices just screws were loose in floor models

As soon as I walked into the building at Winchester Rd, I was greeted by Zedric and he was so great to work with! He answered all of my questions with a smile on his face and my family and I really enjoyed working with him. He was there for us without being pushy, overbearing or demanding on buying anything, which is always helpful when you’re furniture shopping. We had a great experience with our salesman and the Ashley team, I will be back again and would recommend them to my friends and family!

Very easy to spend, clean surfaces, friendly sales people— unfortunately the warehouse staff is a different story. I had many problems with receiving an on-time delivery on both of my orders.

Ashley HomeStore’s employees were friendly, knowledgeable, and extremely helpful. We knew what we wanted and the salesman helping us found it quickly and we were in and out of the store in 20 minutes. We have furnished our entire home with Ashley HomeStore because of the quality of their products and the great customer service.

My shopping experience was great! The staff was helpful and the manager even came and introduced himself to me as I was completing my paperwork. The showroom was laid out nicely as well. I’ve ordered from Ashley online and this was my first time to go into the store. Would definitely recommend checking them out!

Great service! Our sales rep. Walked us through everything. & explained everything to us in detail. The store was clean & well organized! Both my wife & i love the furniture we got! We would definitely refer people to Ashley Homestore!!!!!!

No one acknowledged me. Once approached the gentleman didn't have on a mask and said he was getting it and never came back. On my way out ran into him again still no mask.

Great service, Rachel was professional and knowledgeable.

Customer service and management were great. I will tell others about Ashley!

My visit to this location was amazing. Lacasa helped me find everything I was looking for. Great experience!

The people at Ashley Furniture Winchester were super nice and knowledgeable about the furniture we were looking at. I called several times and every time the person I spoke to was so kind. This is a A+, so many stores do not have this service , the customer doesn’t come first anymore. It’s good to know their are still good caring people in the world . I’ve bought furniture in the pass (several years ago ) and the furniture is still good. God bless you all

I was greeted with a smile and that made my day!!!

Needs more selections of Master Bedroom sets

I walked in after leaving the Southaven, Ms location. They didn’t have what I wanted for show on the floor. Mrs. Shirley took me under her wing, and made sure I got the bed I wanted. She didn’t hesitate gathering my information, getting me approved the first time, and making my experience a good one. To Mrs. Shirley thank you for going over and beyond to assure I got the bed I wanted. You the Best!!!!

Great customer service very helpful and of course professional...you don’t find that anymore

Staff was very friendly and helpful and did not try to upsell or get me to add on things I did not need

Today November 29,2020 I had a wonderful visit at the Ashley home furniture store. The manger was very attentive to my needs that's hard to find . I was very impressed with the service that was given . If I had to rate this store I'd rate it a 100+😀😀 that was genuine customer service. Yes I will go back......🙋

Thank you ms Lacassie and Shirley for great service and helping me with my purchase i give both ladies a 10

They were very nice and they had exactly what I wanted when I came in. The process went smoothly.

Experience was great. Salesperson was very attentive.

Had a pleasant experience during my visit today. Went in to look around and walked out with a bed and dining set. The rep Zedric was extremely knowledgeable and helpful with helping me to decide on the items I needed I will definitely be doing all of my future purchases at this location with Zedric.

I purchased the medium cooling tempurpedic mattress. Best purchase I’ve made in years!!!!! My back & hip pains were minimized on day 2 of sleeping on this mattress. Every time I get in bed, I automatically drift off to sleep whether I was prepared to or not.... 🥰 !!!!

I just wanted to share my experience with Ashley HomeStore the people at this location were great the issue is with the people who deliver their items DSG this company has scheduled multiple appointments to have the furniture I ordered from Ashley's delivered just to cancel the delivery without calling. After 4 months of waiting on my items I've decided to get a refund from the store and looking elsewhere for my furniture ridiculous

The salesperson I had I love him!!!!! He were very patience. I will keep in contact with him. And continue my business with Ashley. Thank you LaDarius Bush for N excellent service and experience 👏 👍

Customer service salesman and management are does an amazing job even during the pandemic!

All good except delivery price outrageous. You lost a sale over it. I can't consciously pay $160. Salesperson was wonderful. Lacassia, was her name.

Happy

Will never shop here again! Me and my boyfriend went to the store to get a few items for our new home. We were met by Tandy, who at the time was very helpful. We asked her what their financing options were and told her right away that if it was by an Ashley Furniture credit card we weren't interested and would just use a credit card to pay for it out right. She assured us thats not how it worked and we proceeded looking for our items. After finding a sectional and bed we liked we began the financing process. She then went ahead and applied my info for an instore credit card. We repeated to her that we were not going that route as it was not what we wanted and had previously stated that to begin with. She apologized and said she misunderstood and we paid for our items. We were informed due to covid there would be about a month delay. We ordered our items labor day weekend. It is now two days until November and nothing has arrived. We called time and time again and were given false delivery dates and very little help. This past Wednesday we received the text and call to confirm our delivery for today (Oct 30th) our delivery window was said to be between 1:15 and 4:15. It is now well past that time and we were just informed our order was cancelled and cannot be told why. Also were told that one of our items won't be delivered until December. This company is absolutely terrible. I will never recommend them to anyone. Just horrible.

No warehouse pickup in the store.

Ashley Furniture has upgraded their sleep store area. James Arwood is one of the best assets they brought in. As a Tempur Pedic specialist, he's definitely one of the best I've had the pleasure of dealing with. Made this new experience with Ashley Furniture 100 times better. Now, I just had the pleasure of working with Chanel Maughmer, who was trained by James Arwood. The same results from my previous experience with Mr. Arwood was definitely exceeded by Ms. Maughmer. Ashley Furniture is consistently getting a 1000 batting average from the Motleys. Keep it up Ashley Furniture 💯

Great and dedicated sale reps.

Had a wonderful experience with my purchase excellent customer service....Hacks Cross location 🖤🖤🖤

Mmmm

Me and my husband visited Ashley furniture Our experience was wonderful the customer service was excellent we purchased a sectional that we love everyone was so kind and friendly Our return will be really soon I wanna thank everyone that was there on September 3 and I really appreciate your service The staff was great and made a shopping experience very easy and convenient The only thing I’m not satisfied with is the delivery process has been too long I paid for my furniture August 6 and it is October 11 and it still has not delivered

Our sales rep was very patience. Mr. Zedrick worked with us and showed that he was genuine and concerned about our price range. He showed us the value

Cameron is an excellent salesman. I ordered my son's bed in September and got it a month later. They were honest about the delivery delay when I bought it. What I dont like is the 45 minutes to an hour wait on hold to talk to a customer service representative. That is ridiculous. Hire people to work from home!! The delivery men were wearing masks, quick, nice and efficient.

Terrible management. After lying about delivery date (by two months) to get the sale, I had to go into the store and ask why my furniture hasn’t been delivered yet. They said it won’t be here for another two months and that the date given was inaccurate. I cancelled my sales order and requested a refund for my deposit. They claimed to have credited both the deposit and credit amounts back to my accounts. I went in after 7 days (they said the money would be back by now) and they said everything has been credited and blamed my bank. I called my bank and there were no records of them crediting anything back to my account. I had to file a dispute and now need make sure they credited the other amount back into the finance account. I was able to get a nicer couch for way better price the day after I ordered it with another company. I will never work with Ashley again. Don’t waste your time going here. 0 stars.

Leetta was great to work with. She spent time with me and made my experience a good one!

Nobody picks up the phone, stop pretending the phone is broken you just don’t want to answer the phone because all your furniture is MONTHS delayed

Not.. hated it

No one answers the phone!

On July 25, 2020 I ordered a full bedroom suit (bed, mattress, boxspring, dresser w/mirror and nightstand) and dinnette set (table, 4 chairs and a bench) for my daughter's out-of-state college apartment. Delivery was scheduled for 8/15/20 for ALL of the furniture. Two days prior I received notice that only her bedroom suit would be delivered. I called the delivery people and they assured me that all of the furniture would be delivered. My family made the trip to receive the delivery and all that came was the INCORRECT bedroom suit (no mattress or boxspring and no mirror). I called my local salesperson and found out that she inadvertently entered the wrong code for the bedroom furniture. I also inquired about the missing pieces and was assured that they could get them rescheduled as well as get my bedroom furniture exchanged. After countless calls and trips to my local store, I have been given numerous promises of delivery and date changes for delivery of the rest of the furniture. Since delivery of the rest of the furniture was eventually promised by 9/4/20, we decided to make the trip again to move my daughter in. Prior to the trip I found out that there was still an issue with the delivery of some of the pieces. I went back to my local store and talked with the assistant manager, with whom I now have built a relationship because of the numerous calls and trips to the store, and he called the Escalation Team and I was assured that my FULL dinette set, mattress and boxspring were in stock at the Houston, TX warehouse and would be delivered 9/10/20 to Missouri. So I bought an airmatress so that my daughter would have somewhere to sleep until 9/10 and we made the trip to finally move my daughter in. I also took a 6ft fold up table and two fold up chairs so that she would have some where to sit and eat. Needless to say, the rest of the furniture was still not delivered. Only four chairs and the mattress and boxspring were delivered. The bedroom exchange is scheduled for 9/21 or 22 and I am not holding my breath on that promise. I have now been told that the table may not be available until November and that the dinette bench won't be available until October. I have researched and found the names and positions of several "high-ranking officials" for the franchise and I may have to begin an email campaign in order to get the rest of my furniture! I hope that someone with some authority will reach out to me as a result of this review.

We had a very good experience there with a knowledgeable salesman who knew the floor well and helped us find what we were looking for quickly.

Tandy was great. She found what I neede and wanted right away

Everyone was nice and friendly

I had been all over town looking for a marble table top dining table set 6 seater and Ashley was the 3rd store I came to. I had my mind set on this marble top and asked sales Shirley Brown if they had any. She said no and I was ready to turn around until she said come look at this elegant table and tell me what you think. Suddenly the marble tabletop left my mind and I was very pleased with this dining table she directed my attention to. I knew then I had found the perfect dining set including chairs for my kitchen. Mrs. Brown was very professional, helpful and I enjoyed the laughs and conversation we shared while she was taking care of my purchase! She is my new sales associate for every time I come purchase with Ashley!!! Thank you Ashley furniture and thank you Shirley Brown!!!

Shirley was very helpful in finding exactly what I needed. Great service and they worked very hard to get my furniture in a reasonable amount of time

Do NOT, under any circumstances, purchase furniture from any Ashley Furniture store. This is the absolute worst company we have ever dealt with. From delayed "delivery," to being lied to multiple times about it being delivered, to eventually being told they would not deliver and I would have to pick up from the warehouse. THEN, when we brought the couch home and took the carton and packaging off, we saw that it was broken internally near the sleeper mechanism. It was likely broken because these geniuses store and ship sleeper sofas stood up on end, so the entire weight of the sleeper mechanism is forced down on the small internal plywood box on either end of the frame. We fought with them for WEEKS to get a repair done under warranty, being passed around, told we would receive a call, straight up hung up on, before a repair guy finally came out (3rd party) and said he could not repair it, but would mark us down for replacement. To our surprise, we received a delivery confirmation 2 days later for the following day. We hit "confirm", had my brother wait at the house for us during the delivery window, and no one ever showed up, not even a phone call. My wife called today (after waiting on hold for the minimum 45 minutes you will experience every time you try to contact them), and was told no delivery was ever scheduled, but that the local store was waiting for us to come select a couch in store. We don't want a different couch, they were supposed to deliver the SAME couch and said IN WRITING that they were doing that. These are garbage people with a garbage company. Don't even give them the time of day.

Customer service was A1, our salesman(Mr. Clifford) was very courteous and extremely professional! Management was also top notch! They made sure all of our questions and concerns were met with detailed information and clear instructions on delivery, set up, and warranty. We're looking forward to our next transaction. Kind Regards, Jay Lew.

The service was fine, the amount of time that it takes for you to be able to get the furniture is why I gave 3 stars.

I'm very disappointed with Ashley Furniture. I literally had a bedroom set scheduled for delivery this morning and i didn't receive any notice of a cancellation. My furniture (bedroom set and living room set) has been pushed back 4 times and now they are telling me my stuff won't be in until October. I'm very close to filing a complaint with the BBB and FTC. The company charges you 10% of your purchase if you cancel. So they pocket money off you, even though they don't know when you are getting your product. This is just plain wrong. I understand Covid- 19 , but a company shouldn't set any kind of delivery date. I don't think I'll buy from them again.

I went in about 30 minutes before closing because I don’t get off work until late. I was immediately helped with finding an amazing mattress and a new sectional in minutes. I was disappointed with the wait time to receive my new additions to my home what what can I expect during a pandemic 🤷🏽‍♀️ But I will be purchasing here again

The staff was friendly and I was helped in finding what I was looking for. The salesperson made it work to where I was able to get everything I wanted! The only thing I’m not happy with is the amount of time it’s takin to get my furniture , other than that my experience was a good one.

Very friendly and helpful staff.

It was a great experience,very professional...

I had an amazing experience thanks to my salesman “Zedric”. I found the perfect dining room set and was able to get it delivered quicker than I expected!

Cliff was an amazing salesman. I told him that I didn’t have a great experience at another Ashley location, and he made sure this time was different.

I was given the wrong mattress. I paid cash for a 12 inch Hybrid and received a 10 inch mattress. I've been trying to get this issue resolved for almost a week. I visited the store last week my info was taken and an email was sent to a store manager. The store manager called me the next day and told me I could exchange the mattress for the correct one. He didn't give me a delivery date. I called today to speak with the store manager about a delivery date But he wasn't in. I asked to speak with another store manager But instead of connecting me with a store manager I had to answer a lot of questions. After not being connected with the store manager I got tired of being Screened and hung up the phone. I called back a few minutes later and someone else answer the phone again I asked for the store manager she asked me a few questions and place me on hold. The original lady came that to the phone and I told her I was on a phone with someone else. Only then did the original customer service rep. Introduced herself as a store manager. She could have said that she was I store manager on the 1st phone call. She asked more questions And placed me on hold. She came back to the phone and told me that I could get another 10" mattress but it will be delivered on the 29th. I told her that I paid for a 12" mattress And that I wanted what I paid for. She told me that the warehouse shows that they delivered a 12" mattress. I told her this issue had already been resolved I only needed a delivery date. Then she told me that I needed to tell to customer service. I ended the phone call again. I didn't ask for a refund, all I wanted was the correct size mattress.

Great customer service. Couldn't have been more satisfied

My wife and I got a great deal on a desk and a swivel chair for upstairs. It was just what she wanted!

Everyone was super helpful! I found exactly what I needed and wasn’t waiting around to be assisted. Being new to the city everyone here gave me a great welcome!

Awesome store, got everything I needed very professional and friendly service. I would recommend anyone to shop here. They will help you out a lot and ways to stay within your budget !! Again Great Store and Workers

Placed order in June, was told items were in stock. Received 3 delivery dates. Told it would now be September. While there, another customer came in with exact same complaint. I understand COVID may cause delays, but to promise 2 weeks but 3 months not acceptable. To make issues worse, I only found out September delivery after I called to see what happen with my missed delivery (a delivery that I had confirmed). I cancelled order!

I had a great experience. Superb customer service, quality furniture, and great prices.

I came into the store to purchase furniture for my new place. This was on May 4. Now I understand what we have going on in the world but almost three months later and I still dont have my furniture!! I am highly disappointed in this service. No one can tell me what's going on and then customer service left me on the phone for 30 minutes and I'm still holding!!! Ridiculous

We had a great experience at Ashley’s. Zedric welcomed us. We told him we were finalizing our plans to place order and wanted to look freely through the showroom. He left us alone but was always close to answer any questions. We placed our order with no pressure. It was a great and easy process due to Zedric. Thanks Ashley’s and a special thanks to Zedric.

Great Service

I was promised delivery 6/30. Driver said he would be there. No show. I was promised a second delivery on July 9th. No show. $5K+ later zero furniture. Sleeping on the floor. True story!

Thanks to Ms. Shirley Lewis for her kindness and service that she offered on today. Not only did I purchase furniture I also found end tables and coffee table as well. Thanks for your dedication to your job in this pandemic time.

Rudy was awesom . I came in the store and was welcomed by him. He asked what was I shopping for. I told him and he went above and beyond to find my items I wanted. He then helped me pick out a mattress as well. The next day signing my agreement the young lady in the finance department who was extremely nice and knowledgeable helped me with my agreement and explained everything from top to bottom. She also made sure I didn't feel like I was not being helped or forgotten. I wish I could remember her name but I can't and feel bad about it. She just got the position. Overall I felt valued and will definitely be shopping here again very soon. Thanks Ashley furniture for hiring excellent employees like Rudy and the young lady in finance

My first time buying furniture for my new home and Mrs. Shirley Lewis was AWESOME from start to finish...THANK YOU SO MUCH

Ms. SHELIA LEWIS WAS THE BEST SALESPERSON THAT WE HAD. SHE MADE SURE WE WERE COMFORTABLE AND MADE SURE WE GOT WHAT WE WANTED.

Great service! Super nice personnel! Will definitely be going back!

Great customer service and selection!!

Good deal for a recliner sofa in the July 4th special @$399.

I ordered a picture online that came damaged. I called in that day and had to leave a voicemail for a call back. I have left several messages and left a message online as well as trying to chat. I am yet to receive a call back about my damaged picture.

Great choice great price. Store representative was very attentive and knowledgeable

Great customer service.

I have shopped at this store and a few others in Memphis. However this Ashley store is above the rest. Customer service was great!

I'm no longer a fan. I had two Ashley's credit cards. I went to purchase furniture for an upcoming move since I hadn't used the cards they dropped them to a zero credit. I wasn't aware I had to keep buying furniture every month to keep 8000 in credit. What a crock. I'll buy my furniture else where

Overall good experience. The sales rep allowed us to browse while still being available to answer questions. Continually, we were given multiple options before making our final purchase. I believe the rep allowed us to come to the best solution before making my purchase. My main problem was the sales manager wasn’t wearing a face mask despite store policy and Memphis law stating it is mandatory (I feel our leaders should lead by example in all aspects).

Great service, very nice customer service. Lovely experience. Very helpful.

I went to Ashley HomeStore for bedroom furniture. Cliff Robinson made sure I was a satisfied customer! Thanks Cliff; you're a great asset to Ashley HomeStore!

I took my Uncle Willie shopping for new furniture for new home. He Loved everything he purchased. The sales lady Lacassia was on point with what she heard he wanted and gave us great savings.

I really enjoy the quality of custom service from our sale person. She was very detail and professional.

Great place

Ask for Cheyenne. She is the best

I arrived in the afternoon,was acknowledged by a beautiful young lady named Shirley. She went the Extra Mile with her knowledge and patience to end of sale. I am an online shopper but due to her excellent service I will be back and send my friends.

I absolutely adore Ashley furniture in Customer service it’s pretty amazing I had an absolutely wonderful day today I purchased a Stearns and Foster bed and I’m so excited I cannot wait to receive it he explained to me he being Mr. Rudy Naseer he is awesome I hope every company would be like him I adore him and I adore Ashley furniture my furniture has held up for over 11 years I love it I’m very happy with it but it’s time for me to upgrade my bed thank you AshleyI love you.

We have purchased multiple pieces of furniture from this location. Fantastic staff and if you pick it up, they have the same customer service at the warehouse. Cliff R. was our salesman and did a fantastic job. Only company we buy from.

Go see Cliff at this location! He was an amazing sale rep. Thanks

I am always a satisfied customer when shopping at Ashley HomeStore. My experience today was great my mother-in-law and sister-in-law and I I all made purchases. Thanks for the great help of our sales my manager Zedric. If you’re in want or need of something , go into the store and ask for Zedric. If he’s with another customer, I’m sure someone will be able to assist. So get on up and go get what you want.

Excellent staff. Never had a problem. I was help right away. Great prices.

Just moved to Memphis and needed a new sofa, Zedric helped me so much! Great customer service and great selections of furniture!

The salesman Cam was super efficient and answered all the questions I had about financing. I got a awesome couch for the low!

I was looking for a bed for my three year old grand daughter found a queen size bed great price the sales person and manager was really nice , polite and helpful. I was given helpful infomation on my selection. Overall GREAT shopping experience.

Rudy was a great sales associate. He answered all my questions and was very helpful throughout the entire process.

I was greeted with a smile and the service was awesome! I love my purchases and can’t wait to entertain!

Had a great experience at Ashley. Zedrick was great to work with and helped us get a great deal!!!!

Great customer service!! Our salesperson matched the price of the last store we visited and even offered a better warranty plan. The furniture is great quality!!

Cliff is a great associate and very knowledged about all things Ashley Furniture

Had a good experience shopping bought my bad, very helpful with mattress selection thanks I will recommend.

I was treated with respect and sales person was very informative and kind. The sales person explained everything thing. I really had a good experience with Ashley.

the staff was very kind, they greeted us and In a timely manner help us find the lamp we wanted.

I went to the Ashley's HomeStore on Winchester this evening, I was in search of a Living room suite, I wanted to actually see the Darcy 3pcs suite and was escorted by Cameron, which was a great help. I saw the suite and chose the color I wanted and was able to examine the suite and feel the material. I purchased the recliner, loveseat and sofa... I am looking forward to enjoying it very soon. I went to the Southaven store last Saturday and was unimpressed with the saleslady, but Cameron at the Winchester store was sensational. Thank you for the awesome customer service.

I love your store. The people are friendly and the furniture is amazing.

Great experience! Walked in to look around, 0 pressure to buy today. My salesman Cameron, allowed me to find exactly what I wanted and answered all my questions to make my purchase. Would absolutely recommend to anyone.

They are extremely helpful and pleasant every time I go there. I love this store and this location.

Easy, fast, great service. No pressure put on me at all. 10/10 would reccomend

Zedric is a pleasure to deal with. Always a pleasurable experience to work with

Shopped today for a loveseat and had a great experience. Was able to get in and out quickly thanks to Lee C. Pickup was a breeze too. Thank you!

I am satisfied with my overall experience with Ashley Furniture. The furniture is great and the customer service was great.

Lotta furniture mane

I had a horrible experience with Ashley HomeStore. They delivered the wrong bed and the bed they delivered wasn't even set up correctly. Not even 12 hours after set up the bed completely broke. I had to wait almost three weeks before I got a response. Even after asking for someone to come fix the wrong bed they refused. I wanted a complete refund and they refused because I was getting a new bed (this new bed was the bed I actually ordered). They never responded to my calls and I had to resort to negative reviews. Finally, Karey Fleming reached out and when I followed up, they never called or email me back. This fiasco occurred in January and it is almost April and still no response. Poor management all around. They offered me a measly $50 giftcard as if I am ever going to be shopping here again. STAY AWAY.

Mr. Cliff Robinson was very knowledgeable about what we needed and he was very polite. The sale went smooth as ice, my wife was very happy, thank you Mr. Cliff and Ashley furniture 😃

I will tell my experience in details here: I ordered a 12 inch mattress on sunday, which was supposed to come on Tuesday in 2 days. But on monday i saw a better deal for 14 inch and it was cheaper than 12 inch mattress.And i asked the sales person to modify it,which they didn't. I called them again on tuesday to modify it and my delivery was postponed by a week. Now for a week i have to sleep without a mattress,and when i asked them to cancel my order as amazon delivers in two days,they are taking 10% restocking fee which does not make any sense as the item is not even placed. PLEASE DO NOT BUY IT FROM HERE,BUY FROM AMAZON THEY HAVE BETTER CANCELLATION AND DELIVERY POLICY AND ALSO IT IS CHEAPER.

Very good

Great experience! Cliff was attentive and available without being overbearing (which I have experienced in other stores). Excited to get my new sofa!