Ashley Store Memphis, TN

VreT hospitTity/ customer service

On 8/4/25 I purchased a bed and mattress set from Ashley store. It was scheduled to be delivered on 8/13 between 12:15 - 3:15. The delivery drivers showed up after 5pm. During the set up of the bed they noticed that they didnt have the correct hardware for the bed. I was told that someone would contact me to setup delivery for the following day. After speaking with customer service they advised that I would have to wait 3 more days for the rails be delivered. He offered me a $50 store credit towards my next purchase. Now my brand new bed have to sit on the floor while they drag their feet. This is so unprofessional I will definitely think twice about ordering from them again!!

Mark Baker delivered great personal service. We will be back and we will highly recommend him to friends!

Just walked into Ashley where I started my career in furniture in 2013. I was very grateful worked there for a year then went to sell and design at Stash Memphis from 2014-2020 I had purchased some great furniture from them and of course I got the 5 yr protection plan because I financed, I came back to potentially buy as I still design etc. I had a $1100 credit because I never made a claim and I was 40 days past the day and they would not guarantee the credit , they said it was expired., The amount of effort I would have to go through to get it, and it would not be guaranteed. Very sad.. loyalty customer care service. I leave it to you all who read this Be careful…. If they won’t help and care for their own after years of me making money for them what do you think they will do if you just purchase from them. Ashley DSG… so sad where you are all at .-

The best and most knowledgeable Ashley employee’s I have ever dealt with .

I ordered $7k worth of furniture a month ago and received terrible service. They delivered half my sectional on time and cancelled the rest of my order that should have been delivered today. I went to the store but they have no clue what happened. I still don’t know what’s going on with my order but the lady said they are working on it and will call me later. She apologized for the inconvenience but I will never shop here again. Worst experience ever!!

Mark and Tim were beyond amazing. I felt so valued as a customer but the service was also very personal and they went above and beyond to help us problem solve based on our exciting situation

Absolutely amazing experience…our sales person was very polite, attentive and very knowledgeable. He was very helpful. Quentrell McCaney Assistant Manager was our sales person.

Ask for Mark upon entering the store. He was polite, and had a welcoming spirit as I entered the store. I was interested in a mattress and he did not disappoint.

My sale attendant was friendly and knowledgeable, she took care of our needs with expertise and excellent customer service. Highly recommended.

My experience was fantastic! Tim and Lacassia were fantastic to deal with and I will be shopping with them again!!!!

It was a great shopping experience! Shaquanna was wonderful helping us with our purchases. She went all out to help us find the perfect Boyington Sofa love seat and recliner. We never felt pressured and she was very pleasant and accommodating. Cheyenne helped us find the perfect mattress and base. She spent time making certain we had information we needed. No pressure. We tested mattresses with her assistance until we were satisfied we found the perfect one. The manager was also very nice when we were checking out. It was a fun pleasant experience.

Cheyenne was very helpful and patient! She helped me find the best deal for my needs and budget.

Getting my daughter a new sectional for their new home. LaCassia was super patient & took into consideration our size limits and got us to the perfect sofa. We love that it is the new Nuvelle fabric b/c they have 2 little dogs and my daughter loves the color & all the pillows. LaCassia got us a discount & we took advantage of the 0 interest for a year to make payments. The only way it could have been better was for all the pieces to be in stock- we are still getting it within 4 weeks.

I like a new bed and the chair. Delivery guys were amazing, but the the delivery management was awful. The delivery window was 9:15-12:15. My furniture arrived around 4 pm. Furniture- 5 stars; delivery crew-5 stars, experience with timing Zero stars

Great service when purchasing. Took his time and understood that we wanted to look at an item several times before making a choice. Great guy!!

My experience was great. I found exactly what I needed and my associate Marc was outstanding 👏

Exceptional service! Tim is the guy to come see!

I’ll just buy everything online from now on. Prices varied up to $300 between in store and online. No point in going into the store

There were many options in sofas and end tables to choose from, and once we found out the delivery fees in addition to the furniture we chose, we proceeded with our purchase in addition to purchasing a five-year protection plan.

Quintrell was very helpful and patient with me.

It was awesome experience, representative have good experience and store manager also keep asking helping us.

Everyone was awesome!!

The salesman was awesome.

Good costumer service

Tim was excellent

Gave us space and let us make a decision. Thanks

Excellent experience. Will definitely shop this location again and tell all of my family and friends about my wonderful experience and very helpful and knowledgeable staff.

Jon Ravenell and Shaquanna Thompson were absolutely wonderful and found me the couch of my dreams. 5 stars all around. Go see them!!!! They will take good care of you.

Lacassia was wonderful and incredibly patient with me as I made the decision on the sectional for my new home. EDIT: 1 month later, I’ve edited down my initial review from a 5 star to a 1 star based on an exceptionally awful experience after leaving the store. 1) My original delivery was cancelled by Ashley with no explanation or communication. I called when I saw that I was no longer expected to receive the item when I checked the link that was sent that morning. I was told “oh, they must have cancelled the wrong order”. As a result, my order was received over two weeks later, after a substantial number of calls, totaling over 3 hours of my work week time (often during my lunch) since the customer service hours were only during work hours. 2) When my furniture did arrive, it was both dirty and damaged, with no explanation as to why it arrived with literal dirt on it, an issue for a couch that is off white. For the tear of the material, at least they have offered to replace it, of course, it will take 7-10 business days to replace their initial error. 3) Be aware that if you opt for a furniture delivery, there are absolutely no returns, even if you contact them 1 day after delivery. This was never communicated to me unfortunately, other than in a long and convoluted terms of service document. To make matters worse, when the furniture arrived and I recognize that the end tables would not likely fit the space, I communicated this to the team conducting the delivery and they instructed me to “see how it fits first and you can work it out later if it doesn’t”. Altogether, my experience with Ashley has been an extraordinarily poor experience outside of the initial interaction with Lacassia. They have been incompetent, slow to respond, and have demonstrated poor follow through without me prompting them individually nearly every time. In particular, the front line customer service staff were wildly unprofessional, neglecting to place the call on mute while talking to their immediate supervisor about the call, saying things like “bro, I’m so tired and don’t want to deal with this” or “that escalated guy is calling again”. I will never even consider working with this company again and don’t recommend anyone else take this risk either.

You did great! Thanks for all you've done. 😁🎉👍

The store and options are great. You get to see and feel the furniture, but the sales lady treats you insignificant especially if you are one of those who takes time choosing your right furniture. in our case, she even said" I have another customer who wants to make a high price purchase", I'm, not sure what I should read from that statement. i wouldn't want to rate the store location on that experience though, so giving it a good rating. However, the overall purchase experience with the brand is terrible. He's some warning/experience you can expect with the actual delivery: (1) When delivery is scheduled, ensure you have the right furniture being delivered, what they schedule in store vs. what's being delivered could be different. (2) When delivery happens, check the furniture for any rips/stains etc. make sure you DENY the delivery if you see any problems. Or else you will have to claim warranty, which will take 2-4 weeks for parts to be delivered and then service scheduled based on availability, so if you accept delivery, then you'll have to wait for a good 6-8 weeks without enjoying your new furniture. (3) The sales lady at the store will no longer help or have time for you. (4) See pics of a $2000+ reclining couch that was delivered. Also, don't expect the salesperson to really act for you. she'll give you guarantees that will never happen. it's always better to walk into the store and talk to a manager if you ever have an issue.

Mike was very professional and wilingl to work with us on our needs. We recommended him to our daughter.

Great Experience with Trell McCaney,very good salesman & very professional, I'll be looking to do business with him on my future visits

The worse experience ever- primarily because of the delivery crew. Rude offensive and unprofessional…..

New Manager has a mean attitude after he attends people like if he doesn’t want to work there anymore. Never coming back to this store.

Great customer service at the Winchester Rd. location!

Sky Ashley was a wonderful sales person. Very helpful and new the products. The link for the payment did not work.

The manager here, LaCassia, went above and beyond in her customer service! Thank you sincerely for understanding and taking the time to help me on such short notice!

Very professional answer my needs

The selection was great but best of all was my sales associate. She showed me everything I asked about and was so patient with my slow decision making process. Next time I need anything I’ll be coming back to see her!

Great customer service, and fast delivery

Salesman Tim Conley was excellent in assisting in the selections and special finances which will benefit in the long run. Looking forward to my delivery.

Great customer service.

Thanks for taking care of me! John it was a pleasure 🙏🏿

My purchase was made at one of Ashley's Memphis locations, 7951 Winchester Rd. Skylar Holmes was incredible! There are many options to choose from, & she was so very patient with my wanderings in this large store. Skylar is knowledgeable as well, always willing to answer my questions. Never have I had better!

Salesman was very helpful

It was good

Great service! Was quick and to the point.

Sky was such a sweetheart. She helped me pick out my new bed and complete my purchase. Super nice, very detailed, and understanding. Keep up the good work Sky! I definitely will be coming back to look at more furniture.

Tim met us at the door on Memorial Day and never let up. Just a wonderful person and knows his furniture. The other staff are also 5 star players. Scott Smith Market CEO / St. Francis Memphis

Ms Holcomb worked with me to help find the exact thing l was looking for. Thanks

My store sales person was so nice and helpful and very knowledgeable.

Cheyenne was great salesperson!!

Cheyenne, our sales person was super helpful, knowledgeable, and patient with us. The showroom was exceptional. Overall a good experience

Sky was amazing.

Timely service. Friendly atmosphere. LaCassia was a great representative.

Tim and Sky were both super nice and very professional.

We visited the store about an hour before they closed. The manager, I think his name is John, greeted us with kindness and a big smile. He directed us to what we were looking for and said the the sales person would be with us shortly to give us more details. LeCassia was super sweet and very helpful and professional. Long story short, we went into the store to look at the 2 pieces of furniture I saw online, and ended up purchasing 6 pieces. Both John and Lacassia were very accommodating to what we needed. We will definitely be back because of the experience we had with Ashley Homestore on Hacks Cross.

There is a gentleman there I believe he is a manger. in my opinion his customer service skills were awful he is very rude and didn’t seem friendly. I’m not sure if it was because I am a young woman and I am African American but the service was poor.

Cheyenne and Tim were very helpful. So is John!

Very friendly, good prices and plenty to choose from

Jonathan was knowledgeable and informative assisting me with choosing closet dressers.

Robin was very helpful! And manager Jon was also. The store was easy to navigate and clean.

Real professional,Courteous and very helpful

Delivery was fast and efficient! Staff was also very professional and personable. Have been a long time customer and will continue to patronize this location 👍🏽

It was a very professional and friendly experience The sales person made sure I found what I was looking for. She was going to make sure I got what I wanted. I had a relaxing and friendly experience. She also had good resources of where to find what I needed.

I love this location and they had everything I wanted and more. Friendly staff and great customer service. I’d definitely recommend this location for my family and friends to visit. Looking forward to shopping with them again soon ❤️💖🤞🏾

Ronald and his associate did an excellent job with my delivery and assembly of my bed/mattress. They handled my furniture with care. They were patient and polite. They made sure the job was done properly.

Cheyenne welcomed me with open arms. She was so caring and knowledgeable of what I was wanting. She told me about the $1 down plan. That was amazing!! I recommend Ashley to anyone. Ro the Acima agent was so nice in explainingthe details of my agreement. I truly enjoyed my experience there.

Great customer service by Cheyenne and Ro! Very helpful and knowledgeable!

i have no problem with “place”or sales lady.My problem is the way I had to pay for it on line. It was not user friendly.If my wife had not liked the furniture I would have cancelled the order. We probably won’t won’t trade there again.

Love John Ellis and Ro!!! Awesome experience!!!

Very good service!!!!!

Great Service, salesperson very customer focus

Everyone at this location was professional, courteous and very friendly! I feel as if I am part of the Ashley family now. I highly recommend this location. I would give 10 stars if possible. ♥️

Very prompt, professional, friendly service.

Grace, was wonderful to work out with my problem She was on the phone with me just about am hour to help me out . Thank you , Grace for your help . Teresa Stichnot

We love Ashley Store! Hack Cross..customer service is outstanding 👏🏾

We were shopping for a couple of pieces of furniture to complete our recent move to the Memphis area. We found all members of the Ashley staff to be friendly and helpful in guiding our decision making with helpful insights and suggestion, but giving us space and time to examine options. It was a good shopping experience.

The sales person was spot on. Found exactly what we were looking for. Very helpful.

GR8 Customer service given by your Asst Mgr.

Ashley provided excellent customer service!

Sky was great. She walked me through every aspect of every piece of furniture that I was interested in.She knows her stuff, that's for sure. She was polite, kind, and engaging. Sky was very caring and patient with me. I will be back. Thank you Skylar for making it easy for me today to decide what I wanted and needed.

Hours of operations on Google vs what’s at the door is different l

Robin was wonderful and most helpful during our trip to Ashley furniture. She took care of my daughter and I and we bought the best couch!

Excellent customer service

They were well informed and very helpful

Cheyenne was bomb she made everything so simple and easy

Sky, John and big John were fantastic! We went in browsing for a recliner and potentially a whole new suite. Sky approached us mentioning the clearance section. We went to check it out and got not only a recliner but a sofa for a decent price. Sky answered all our questions and went above and beyond to help us out. Check her out!

I initially went to Ashley furniture outlet store on Summer Avenue. I was offered a 10% discount. I decided to go to Ashley furniture store on Winchester Rd. Got 20% discount instead of 10% on the exact same bed. Thanks so much to my salesperson, Q. M.

Management (Cheyenne), and salesperson were extremely cordial and helpful. They were diligent in their pursuit to get me the best deal.

Great experience with a female named LaCassia! She was helpful but not pushy! She was professional and friendly!

I took my Elderly Aunt there to purchase some furniture. She is a Stroke Survivor, it is difficult for her to express herself, at times. When I say the Sales Rep, Mr. Quentrell McCaney Sr. was patient, kind, caring and understanding. He provided EXCEPTIONAL Customer Service. He listened to her needs, size , area where the item was going and offered several price point options for the Mattress. He wanted to know if she was in need of any other additional items. He stayed with her during the transaction, only leaving to retrieve paper work or signatures. This young man went Above & Beyond to assist my Aunt, even enlisting the help of the Manager on duty, He too was very understanding and provided Great Customer Service. If you're in need of good quality furniture, go see Mr. Quentrell McCaney Sr. at the Ashley Store on Winchester Road in Memphis TN.

Associate Sky was so nice to my husband and I. She made our purchase such an experience that i am sure to go back if i need anything else for our home.

Great

Skylar Holmes was a very attentive, informative, and friendly saleswoman. Jon and sky was very helpful in getting us the best deal and we love our furniture! ❤️

Helpful and support staff! Comfy find!!!! Great price!

My experience here was AMAZING!!! The atmosphere and employees relationships make you feel right at home. The furniture selections are great…a little bit of everything for everyone. My salesperson was Sky (she went above and beyond). She deserves a raise. (::) Very knowledgeable and passionate about what she does. Tim was helpful, informative and personable. I will definitely be back and would HIGHLY recommend them.

Qwentrell and the staff was awesome

Every one was very tentive...and I got exactly what I wanted..thank u all so much

The sales people were very helpful. They walked us through payment and delivery which was very informative. All around good customer service

Everyone was very professional and helpful 👏.

The salesperson Sky, I think that’s her name, was very professional, knowledgeable and very helpful . I enjoyed her personality, very warm.

Very Good Experience in Memphis, TN. Our sons are working & in school out-of-state and will soon complete one part of this journey in a couple of months which will require a move to another City, so at a recent visit we decided to visit an Ashley Furniture Outlet nearby the city they are presently working. Our intent was to look a possible purchases for a sofa & chair in the near future in conjunction with their move. Sinxe we have an Ashley Store in our Hometown as well we could also visit our l9cal store and order furniture for them, getting a look at the same furniture locally. We were very please with our experience at the store we visted in Memphis, TN. We were able to find a very comfortable leather recliner in a nice shade of Grey AND also a fabric sectional sofa which complemented the Grey leather chair. Both pieces were "floor models" so we were able to purchase both at a greatly reduced price. Perhaps the most amazing thing especially to our salesperson John E. (Memphis, TN) was that we were able to load & haul ALL of the pieces of the chair & four piece sectional sofa "in one shot" in our two vehicles, a late model Ford Explorer & Ford Escape. Though some of the pieces were a bit heavy and awkward to carry up to their upstairs apartment (since this is "solid" furniture made of heavy metal & wood framing), both sofa & chair were simple to assemble, requiring just a little strength & common sense to figure it all out and attach each piece in its proper place. Again, we are very pleased with our purchase and glad we chose Ashley for our furniture store. I wish I had pictures to post, but suffice it to say the two pieces look great in their apartment. I am posting a couple of pictures of the interior mechanism on the two side sections of the sectional sofa, both of which recline with the flip of a manual switch. These types of mechanisms have a small plastic clip towards the end of the wire cable that snaps into place on the metal frame. When the switch is pulled it pulls the cable and activates the spring loaded mechanism, lifting the foot rest of the recliner section. Unfortunately, these types of clips tend to pop out on some models. The pictures illustrate a very simple fix for this problem that costs little or nothing. You just need one plastic cable tie (white in this photo) which you simply slip into the inside of the inserted clip (which is black) before engaging/tighting the cable tie. This simple fix will effectively hold the clip on place & help avoid malfunctioning of the mechanism. Also, I was very happy NOT to be pestered by our salesperson to buy extra packages we did not need (insurance, cleaning products). We have experienced this at more than one furniture retail outlet and was pleasantly surprised not to get the same experience here at Ashley.

Everyone and the service was great

Buyer beware - thoroughly inspect things upon delivery We bought a table for our eat-in and paid an extra $100 for “premium white glove delivery.” I later noticed the table and chairs were loose - upon inspection, 8 of 12 screws were missing that secure the table to the base and 4 screws in each chair were missing. A few screws had been jammed into the sides crooked and the heads stripped.

Wally was wonderful. She was so helpful.

John was great today! He made sure we was taken care of from the beginning to the end.

I had a very great experience at Ashley Furniture. The sales people were very great and helpful. I will most definitely visit again

My experience was great. The sales lady didn't harass me nor hound me down to make me purchase something. She took her time and showed me around in the direction of my budget. I really appreciate the time and effort she put in to tell me about the fabric, quality of the furniture and the warranty.

Sky and the rest of the team were a great help. They gave us all the information, space and time we needed to make the best decision for us. We will definitely go back.

Sales rep was amazing

I purchased a custom sectional in 2019 from Ashley Furniture on Winchester Rd MemphisTn. The salesperson forced me to buy a 5yr warranty and because I put up so much resistance, they assured me I would get a refund if I didn't use it. Well 5 yrs has gone by and I'm inquiring abt my refund. Now they are telling me I need to make a purchase of $500.00 or more and I can use my refund as a store credit only towards the purchase. Biggest Scam ever. I advised them that I would never purchase another item from Ashley Furniture store. It's 0 star rating for Ashley Furniture on Winchester Rd Memphis Tn. Scammers!

My Home Furnishing specialist LaCassia Holcomp was very professional and knowledgeable. She gave us information on the sofa and bed we were purchasing, then she left us with the need time for us to make our decision. Great service. She is an asset for Ashley Furniture!!

Excellent service!!!

Customer service is off the charts awesome!!!

Mr. Q salesmanship was exceptional. He was very helpful and extremely informative when I inquired about the furniture I was looking for. He exceeded my expectations and I walked out with what I wanted. Thanks Ashley for beautiful and quality furniture!!

Tim was great very helpful.

The sales rep was extremely nice, but other than that I have nothing good to say. We have purchased all of our furniture from Ashley’s in the past. Mattress with adjustable base, Living room, art work, recliners, sectionals, etc. So needless to say we should be valued customers. We went in on this occasion to pay cash for a new living room set. Unfortunately there was nothing in the store that was to my liking except a new faux fur set that just debuted this winter. The issue was it only comes in a really like color, so we were about to decline. This is when the sales rep said we can purchase the 5 year warranty that would cover stains, tears, etc. She told us the claims are unlimited and that the package amount was $500. We made an appointment to go back in that Monday, and we did just that. When we arrived we discovered that the package was actually $800, but that wasn’t a deterrent because it would still be worth it if they indeed did what was advertised. Before paying I wanted to know exactly where in the brochure did it say unlimited claims. But sales rep couldn’t find it, so she consulted the manager. He couldn’t find it as well. I said all this to say we ended up leaving the store without making a purchase. The furniture was just too light in color for our lifestyle without a good protection plan. The one they have only covers 1 claim per area. So if a stain is on the right arm, and 3 years later a stain is on the same arm it is not covered. Plus it says if you don’t us the insurance you will get your money back and we found out that isn’t tru, you can get a coupon for that amount towards something else. Also I’m quite sure they would make you spend over a certain amount to use that. I just hate the incorrect information I’ve gotten from Ashley’s throughout the years which made me good at asking questions now. I’m totally done giving my business away to company’s that are not honest, or forthcoming.

Our sale associate (Cheyenne Farris) was absolutely awesome. She was patience with us as we tried to make a decision on what do look good in our new home. All of the manager were very nice and engaging with conversation. And I absolutely love the furniture we chose. Thank you Cheyenne for making this store experience fun.

Today I came in to purchase a couch at this location and was met by Lacassia who was such an incredible help! She introduced herself and gave exceptional service throughout the entire purchase. She gave recommendations and was very patient and kind. If you shop here I recommend you ask for her! Thank you Lacassia!

The manager made this transaction the salesperson was horrible!

John exceeded our expectations for great customer service.

Was a very pleasant experience

Everyone was very friendly, and made us feel right at home !!! Thanks 😊

Everybody was very knowledgeable, friendly and made me feel comfortable spending my money there

I had a wonderful time looking for a sofa set with Skylar and Cheyenne. Both were quite knowledgeable and provided me with enough detail that helped me make my decision. Thank you and I can't wait to receive my sofas.

I had a great experience at ashley winchester. They always greet you when you come into the door . My sales person and the manager was just phenomenon!!!!!!!

Tim was very knowledgeable of the product I was looking for and he genuinely wanted me to be satisfied with my purchase. ☝️

I thought it would be a good idea to go into the showroom to browse for the items I was in search of so that I could visually ensure that I was making the right purchase. In doing so, I did find an ideal furniture set, which I purchased. Due to my curiosity regarding additional matching pieces to this set, I went to ashleyfurniture.com. I found the items that I purchased in store to be SUBSTANTIALLY more expensive than the online pricing. When I called the store to inquire about the difference & to see if anything could be done to match the online price or to come close at least, I was informed by my sales representative that they are discouraged from sharing that prices can be matched if a potential buyer mentions the online price difference prior to purcchase, but nothing can be done after that items have been purchased. Even the warranty in store vs. online is 6x higher, which is interesting because the representative pushed the warranty heavily, although I did decline (for good reason I now realize). Supposedly because the store that I patronized is owned by Dufresne Spencer Group, their pricing can vary to the extreme that it does. Ethically, this is unsatisfactory & I will never recommend Ashley Furniture to anyone or patronize this brand.

I went in the store knowing what I wanted. Jon was very professional. I enjoyed working with him. Thank you

Amazing

I bought furniture

Professional

Qthe sales person that assisted us was very professional and knowledgable.

Paul and his associate was very kind, professional, and expedient with delivering and setup of our furniture. The furniture looks great with no blemishes. Great job!

The sales person was very nice and friendly. I love his personality, great customer service Thanks

From customer service to product knowledge and professionalism, this store and staff get all 5 starts from me! While shopping for my furniture, I worked with Thomas Galmore and Robin Marberry. Going in, I knew that I needed a bedroom set but had no clue what I wanted as far as style, color, etc. Ms. Marberry walked through the store and selected 4 pieces for me. When they all came together, I was thoroughly impressed! I had a strict budget in mind, which Mr. Galmore and Ms. Marberry helped me stay within. I refer customers to them every chance I get, because they’re just that great!

Clean, helpful, and friendly

Customer Agent was very helpful and efficient.

The salesman was helpful. He was also very knowledgeable about the mattress we bought from gin.

Cheyenne and Thomas were amazing to work with!

Great service! Picked up an affordable tv console for the playroom today. Thank you!

Came in to talk about buying some furniture, couldn’t find any employees to talk to. The few employees I saw were sitting around on their phones. Gave up and left.

My family’s experience was very nice. Quentrell, the associate that assisted us and the manager, TJ (I believe is his name) served us well. They worked patiently with us with every desire and change. Now we’re just waiting on delivery. We are hopeful that it too will be a positive experience. I have no photos to add at this time.

TERRIBLE TERRIBLE service I felt I had a good experience until I received a broken bed that I did not get put up until a month later because Ashley had to order a new foot board. I literally had to go to the Germantown location and was told they couldn't help me go back to the Winchester store. PITIFUL!!!!!! The warehouse manager lied and said he ordered the part and didn't I had to do all of the footwork myself. Ohh let's not forget the fact that I had to pay for delivery and continue payments while I had no bed. They suck!!!!!!!!!!!!

Their billing system they use is crappy. They claim to have lost people money orders when they pay their bill then charge late fee. They constantly try to charge you once you paid stuff off every other month 1 to 3 dollars. Fix yall payment method with the company yal claim handle payments....

The store was spacious & great furniture layout. The sales lady was very knowledgeable & courtesy. She explained the delivery process & expectations very clearly. Overall our experience at this store was excellent! Thank you.

Disappointing that we were told free delivery but when we returned to finalize paperwork was told delivery would be additional $599. Won't shop Ashley again. We spent almost 7k and was told free delivery only applies to mattresses.

Tim was absolutely wonderful. No pressure on purchasing and willing to provide options along with recommendations that were spot on.

I had an exceptional experience with customer service during my recent purchase of an entertainment center. The team (Thomas and Cheyenne) was attentive, knowledgeable, and truly dedicated to ensuring I found the perfect fit for my home. Their outstanding support made the entire shopping process enjoyable and stress-free. I highly recommend Ashley's furniture store for anyone in search of quality furniture paired with top-notch service.

Just saw an add for Ashley’s Furniture. We bought a leather recliner and love seat recliner from them. 1 week after the delivery we had to have recliner repaired and the the frame on the love seat (side that we never used) broke later. Warning…very poor quality for the money we paid! Suggest shopping elsewhere for furniture.

Great experience! Sales person was awesome!

John Ellis was just Outstanding in my selection today... Very Professional... I Highly Recommend him when shopping to enhance your home decor...

Robin met me the moment I walked in! She saw the throw pillow I was carrying, and when I said I needed a chair to match, she walked me straight to the perfect one!

Jon Ravenell was my salesmen. Jon was professional, knowledgeable, courteous, explained my contract and items that would be shipped. I give him 5 stars because of his honesty. Great salesman. I recommend him.

The staff was extremely helpful and helped me get a great deal. Excellent service

The associate when above and beyond to accommodate my son with his first purchase. They were very patient and helpful.

Super friendly and great Black Friday prices!!!! Thank you!!!!

I had a very good sales person Tim Conley, and his manger Thomas Galmore was very professional and knowledgeable of what products were in the store or what I could order. They both made my experience shopping at Ashley a great one. And I will definitely be back to shop more often. I am so bless by the customer service I received from manger LaCassia Holcomb and the entire Ashley family.

Ms. Cheyenne was a very knowledgeable, kind and warm person who made sure we get the best deal! I was moved by her genuine desire to help us in understanding our need and impressed by her knowledge of the PPRADAPT mattress she was selling! Her kindness and professionalism is very much appreciated! God bless her with happiness always! Mrs. Ghani

Shopping at Ashley was easy. We had a sales associate greet us. He gave us the low down of the sale. We walked around and then he asked talked with us. And then let us go back and forth to pieces we were deciding on. The gave us the prices. It was also emailed to me so I could have the measurements and decide what worked best. Once we decided we called back and the link to purchase was sent to us. Took no time to order and we are getting it quick as well. This is not like first time to purchase something there, always that easy for the buyer.

I had a wonderful service today . Very knowledgeable and helpful staff and very smooth process with my purchase. Would recommend anytime. Thanks for everything!

Cheyenne and Badir are the best sales representatives! Excited about our purchases!!

Jon was great in assisting me while Robin was out.

Tim was very nice to work with. He wasn’t pushy. He showed us what we were looking for, answered questions then left us to look, sit and discuss. He was very knowledgeable.

Thomas was professional and really listened to what we wanted. An extremely personable young man with exceptional people skills. The only person in the store that actually approached us and asked us if we were looking for anything particular. He was able to sell us three items before we left the store!

Great experience

Robin was so helpful and professional!

MS.HOLCOMB was very nice and she helped me with everything that I was looking for.

Mr. Thomas deserve commission . Great costumer service . He and him only is the reason I purchased my furniture .

I had an amazing experience while looking for furniture for my new apartment. Cheyenne was so helpful with making sure we found the perfect pieces. I will definitely be shopping with her again!

This is the third time in the last 18 months I have worked with Tim Conley @ Ashley and you’re not going to find anyone in Memphis who provides a better customer experience. As long as he is with Ashley, they have my business.

I always find something I like at this location. The customer service and sales team are extremely helpful and knowledgeable.

I have no complaints about the staff they’ve done their jobs. But I bought two recliners for my elderly parents , neither one works properly. I wasn’t there to receive delivery and my parents in the mid eighties didn’t know. You can’t close them with your legs. So when my parents sit in chairs they can’t recline because they can’t get out of the chairs. Ashley says they don’t do returns even though the recliners don’t work. Be aware!! I’ve now had recliners going on 3 weeks waiting for parts which can take 2to 4 weeks. Then I have to contact them again to schedule service. What a nightmare.

Jon was awesome! Anyone that needs new furniture go see Jon at Ashley he’s very patient proficient and knowledgeable!

My sales person Tim awesome

I had a fantastic experience working with Cheyenne! She’s incredibly attentive, professional, and truly cares about delivering quality. She made sure to listen to my needs and went above and beyond to make sure everything was perfect. I highly recommend Cheyenne to anyone looking for someone reliable, skilled, and very friendly.

Great customer service. The best! Best product quality and price. Met at the door, polite. Discussed my reason for being there. Cheyenne Ferris was very professional and answered any and all questions I had. She explained more than I had thought of asking. I usually walk out of a store and then figure out I forgot to ask other questions. Cheyenne covered any and all and questions. Probably the 1st time I walked out of a store with no doubts or questions about the products I purchased. Thanks so mucj

Cheyenne is an amazing person. She helped me save tons of money on my purchase. I will be back!!!!

Excellent customer service

I am please with my furniture, Lacassia was a huge help and very patient throughout the entire process!!! I only took off one star due to the prices could be more affordable and financing options could be more transparent about pricing.

The salesman was professional and extremely friendly. Patient and explained everything clearly.

Great staff to do business with I left with more than what I came for!!! excellent place to get what you need for a reasonable price they work with you👍

Shoutout to Robin for all of her help! If you need anything from Ashley go see Robin!

Robin was very helpful with decisions and made the whole process super simple and straightforward! Excellent customer service!

Our shopping experience with Cheyenne Farris was wonderful! Cheyenne was very personable and professional. She worked in a timely and effective manner and we were able to find what we wanted. She was very accommodating and helpful and knowledgeable as well. I have never had a sales experience that went so smoothly. Cheyenne was an excellent communicator and the process was pleasant in a timely fashion. I would highly recommend Cheyenne Farris to help with your furniture needs.

Excellent service at this location.

First and foremost myself and my husband were greeted as soon as we walked in the door. Mr. Timothy Conley was very knowledgeable about everything. Also the store manager was professional as well. They both made us feel at home. We wasn't rushed, just two professionals all around. We will be back because I need a few more pieces.

Cheyenne was fantastic! She’s was very enthusiastic, helpful, and knowledgeable. She gave me her card and I will definitely return to buy more pieces!

The staff was very helpful, respectful, and friendly. We need more like this in other businesses. I must say I’m very pleased and impressed. Very satisfied. Thank you

Very patient and detailed about every question asked.

Awesome amazing experience 5 ⭐️

Great people and great offers!!

Timely delivery and professional delivery staff.

Initially went in just to look at the new mattresses. We talked with an employee by the name of Mike, who was very nice and communicative and also the manager. The manager was really couraging of the Tempurpedic and when we left, he seemed a little disappointed that we didn’t end up purchasing one. But we came back and spoke with the employee, Mike, again and he was still very nice and understanding that we wanted something cheaper and we also got a dining room set too. I actually really liked the Tempurpedic. In a perfect world, I would’ve actually went with it but as a young couple, it wouldn’t have been very reasonable at this time. But I’m glad we stuck with Mike and that he didn’t make it awkward or anything. I know they make commission and it’s really important to sell the fancy expensive mattresses. Personally, I feel like older more established groups would really gravitate to Tempurpedic. Younger groups not so much because it is a pretty hefty price tag, ya know?

Sales was perfect…. Delivery items were damaged and waiting for new replacements Delivery guys were great!

I had a wonderful experience with Tim and Cheyenne. They made me feel like family. They both are very helpful and positive professionals. I give them a 10!!!

Amazing customer service!

Good experience and can’t wait for our new living room set to be delivered!

Great experience with both the sales woman and the manager

Great customer service

When I entered the store, I was greeted by Robin who was very cordial. I told her what I wanted and with her help, my selection was quick and simple.

TJ is so patient and pleasant. He is truly involved with serving the customer and as we walked through the store he would perfect any little detail out of spot in the at management would. Very professional indeed!

Love it and the warm welcoming atmosphere!!! Customer service 100%!!!

Because there is always room for improvement, the sale person was very knowledgeable and patience with me as a customer.

I got what I was looking for I though it was in the store, but not it was on app, salesmen helped great.satisfied thanks

Great experience. Simple to apply for credit and salesperson know the merchandise very well.

My experience at this location was horrible. The sales rep cheyenne was pushy and borderline rude. I went in with the intention of purchasing a sofa and bed. I ended up only purchasing the sofa and decided to purchase the bed somewhere else due to the horrible customer service experience. The only reason I went to this location was because they were the only store with the item that I wanted. During check out I was constantly interrupted and shiane could not focus for 2 minutes without talking into the mic every 10 secs. Sales rep was visibly annoyed and mannerism changed when I decided to only purchase 1 item. The entire experience was very hostile and anything but a pleasure. This was my first and last time shopping at this location . I have more items that I need to purchases for my home, however I will be visiting other locations or different furniture stores due to the horrible customer service experience.

I think Bader did a pretty decent job with helping me to find what I wanted. I was also pleased that he gave me the online prices. However, I was really concerned that the total price online wasn’t the same as the total price in the store. It almost made me want to go elsewhere and/or order online. If the online price varied that much, it should’ve been stated on the website. I plan to call the corporate office and speak with them about it because had I known that the total price was different within the store, I would’ve never gone there.

Very good!

Our sale person wasn’t very knowledgeable about furniture deliveries, had to contact a delivery person they use to set up a date for delivery and salesman didn’t convey that we were going to have two separate deliveries. and I would never use Ashley Delivery again! Never! Furniture not the best quality it’s overpriced and not great quality. The woman in mattress department was very pushy and condescending. Staff are not very cordial, no one in the store was friendly. Not a good or great experience and want ever purchase from them again. No to mention furniture was damaged during delivery and delivery person still tried to hide the damage. So Nope!!!

Tim was great! He was very professional and thorough about the pieces I inquired about. It's been a while since I’ve walked into a store and received service like that! If you are ever in the area, please stop by and ask for Tim!

Pleasant experience

Absolute worst experience ever. Bought 2 sets of furniture and told them MULTIPLE times that we would pick it up the next day (today). They made a point to tell us for the furniture we purchased , it had to be picked up within 72 hours. We arrived and everyone acted surprised that we were there to pick up. Apparently the guy that helps loads the furniture walked out in the middle of his shift yesterday (i now have a feeling why he quit). We then were told we would have to wait for some people to arrive to help load up. We also couldn’t use the sliding doors because of the counter that they were so concerned about. Tried the side door, wouldn’t fit. Both of the 2 lousy salesman’s that tried to act like they were helping, didn’t want to get wet in the rain BUT if the furniture was ready to be picked up when we told them ample times that we would be there today to get it, no one would’ve gotten wet. The man that was wearing a mask kept telling me to relax and they would handle it. That was not the case at all. I had every right to be frustrated when we could have avoided the rain if they would have kept their word. We then were told to pull around the back and load up from the loading dock so we’d did and waited another 30 minutes just for someone to open the door. We then loaded every piece of furniture that we purchased yesterday by ourselves with no help from anyone like we were promised. Clearly all of these people were just worried about the sales of people coming in instead of taking care of the people that just spent $5000 on furniture. I’m assuming the guy was just trying to be a security guard for the back door as he sat in the chair and watched us load and unload everything. Cheyenne was our salesperson and wasn’t even present during the purchase of our furniture. Absolutely the worst customer service I have ever experienced. They did a great job of making us feel like our money didn’t matter to them after we signed our paperwork. I will not ever recommend Ashley to anyone moving forward as i was already very skeptical of using them from the previous horror stories i was told about. Maybe the furniture warranty will be worth it if it gets ruined from the rain.

Cheyenne and TJ were very helpful with my selections. Great customer service!

Excellent experience and our sales associate, LaCassia, was courteous and knowledgeable, answering all questions. We will definitely shop there again, requesting LaCassia to help us.

Delivered my bed frame with missing rails, which are still missing and pushed the delivery of my dresser to another whole week, which hopefully when it does come, it has all the pieces unlike my bed frame, first time customer, very bad experience

It was awesome, the manager Thomas was great

The set I had found online and went into the store to purchase was no longer available in the store. Michael Tipsford was very helpful and knowledgeable. He found the set online, matched the price and handled my purchase quickly.

Cheyenne the sale person, is very friendly, very concerning about your sleep habits, she suggests three different type of mattresses for your comfort, she wasn't aggressive about the sale, her concern was about my comfort and affordability, and she given me knowledge on sleep study for mattresses for your health, she is a great representative for Ashley on Hack Cross and she a cutie. Thanks Cheyenne

Both Mangers (Jon and Thomas) provided outstanding service. The Salesperson was very helpful also!

I am so pleased with this store and the staff there. Extremely helpful, thorough, and knowledgeable. Especially Lacassia-be sure to see her for assistance. I will definitely return.

Quick and easy process. Mike was able to answer and clarify my questions and got my order placed within an hour!

Ashley furniture store is decorated beautifully. The sales associates were knowledgeable, patient, honest, and welcoming. I was greeted with kindness upon entering the store and didn't feel forced to make a purchase. Shout-out to Jon, he made a purchase I was dreading, easy - 9/10.

Had some issues with a previous company who kept giving us the run around about our living furniture. Went to Ashley’s and talked to Lacassia who me & my husband had a previous conversation with. She was very helpful and still had the furniture that we were originally interested and wanted in stock. She made the process so smooth and provided different finance options to get what we needed and wanted. I would recommend working with her or anyone in Ashley’s for furniture services

Jon was amazing. Worked with us and no pressure at all.

They took the time to walk me through the entire store and answered all my questions. This wasn’t my first experience with them and they continue to impress me. Definitely 5 stars.

Tim was awesome

Jon Ravenell was absolutely awesome!!!! Very helpful and patient!

I received excellent customer service from the Ashley Store. I will return to purchase additional items. The sales representative were great.

I love working with the staff at this location. They are always professional and easy-going. They work together great as a team and make sure they meet the needs of their customers. I will be returning.

Sales lady Cheynne was very nice and helpful.

Went to Ashley Furniture on Hacks Cross in Memphis to purchase a mattress. The sales people John and TJ were great. They were knowledgeable and answered all of my questions. I can't wait to sleep on my new mattress.

Just bought a dining table and 4 chairs to be delivered next Weds. La Cassia our sales associate was wonderful. She made the process seamless!

Terrific service

They were very helpful and friendly!!!

I would love to give this store 5 stars. Picking out furniture here was great. I walked in a was greeted by Dana who knew much more than I expected. She was very kind and knowledgeable about every question that I had concerning the dining room sets and sleep mattresses. After speaking with Dana for about 30 minutes I was set on the dining room set to purchase. After walking out of the store to find that my car and two others had been broken into I was quite upset initially. But after finding out this had happened on several other occasions to customers and 3 times in the same parking lot to the manager I was infuriated. The store owner in my opinion doesn't care enough about the safety of the customers and more importantly the employees that are there daily. Please hire security for these workers. I couldn't imagine having to worry about going to work on top of fearing for my safety daily.

Our sales person was available when I needed her, but she didn’t hover. When I was ready to purchase, she worked with me to get the price right, and I then purchased it.

I had ordered a sofa online from Ashley and the order was canceled. I went to the Ashley store here and Jaylon was very knowledgeable and showed me what I was looking for and placed my order for me. Jaylon was so awesome to work with.

LaCassia Holcomb made it an excellent experience. She listened and explained at a level that was not arrogant.

Great experience and great customer service.

Great service!!!

Great and friendly service That you

I love bader albahiti customer service and really help me with finding my new bed....

Bader was very helpful! Friendly and helpful staff!

John was excellent help! Thanks for a great experience!

As soon as I walked in the door I was pleasantly greeted by Dana. She asked me what I was looking for I told her and also my price range. She took me straight to the mattresses and pointed out which ones best fit my budget. She helped me with the financing and answered all of my questions. Excellent customer service from Dana. I was in and out in less than an hour and was able to pick up my merchandise the same day.

Very good customer service

The process was fast and simple. They were short staff, but you wouldn't have known. No pressure purchase that's what I really liked

Great

I had a amazing experience.. I was serviced by my girl Dana…

I called about some furniture that I have seen on the website and spoke with Mr..Spencer (I may be incorrect with the name) but he was able to tell me that the furniture was not in the store however I could order it from online and the questions that I had about the furniture he was able to answer and then he sent me the form online so that I could fill it out and place the order. He called me to ensure that I had received the form and the first time I didn’t and he sent it. The second time called me back and that time I did receive the form I placed the order and now I’m awaiting my furniture. Very pleased with how that process went it was very easy to fill out the form and place the order

Cheyenne greeted me first. She was great and knowledgeable of the store and all things in it. She allowed me to shop & periodically checked in. When I was ready to checkout, I was serviced by Jon who was just a great. Overall, the team was very pleasant. At some time or another, I was greeted by most employees in the store during the time I went. Their interactions with one another and other customers were pleasant.

Was able to find what I was looking for and able to complete the deal quickly.

Great service from very friendly staff. Awesome pricing too.

Excellent service. We were able to take home the chair we wanted right away!

I spent $23,000+ on my tempurpedic mattresses with pro adapt bases along with an entire bedroom set and a dining set… My experience with the previous Manager, Wally and his staff and most importantly the delivery truck drivers was nothing but terrible and doesn’t even deserve a single star for how many times I had to go to the store addressing my issues… Ashley truck drivers literally smoke weed while on duty and even damaged my property when attempted to do their deliveries. Ashley corporate reimbursed me for the damages later on.. I also encountered whole lot of delivery delays to a point one of my mattresses delivery got postponed 8 times.. I got told later Wally no longer works there and a new manager TJ took over.. Wally, the old manager lied about everything and the whole experience was nothing but shady with him.. This man TJ however is amazing…TJ totally changed my terrible Ashley experience into a completely positive one.. Very professional and attentive. Hope under this new manager Ashley will offer better customer satisfaction.

Tim was Amazing I really appreciate the time he took out with me to assure I had the best product for my budget the best service I've ever had in a very long time.Go see Tim at Ashley's Furniture store on Winchester

First and foremost, the staff welcome you when you enter the store, the staff knows how to greet you. The staff will assist you if you need help, they are very friendly and very professional. Thank you Ashley for your assisting me, I just love my new furniture.

Great customer service!

Salespeople are friendly, courteous and very attentive. Told them what we were looking for and they lead us to exactly what we were looking for.

I bought a love seat and it arrived damaged. The guys who delivered took a picture that couldn’t show the picture and left. I called the store, they said they would fix it or change it, and then after I received the good item, I would be charged. Two months later, I still have the damaged item and I’ve received two bills so far. I called the store and they told me to call their bank. Nothing was solved. It seems that no one cares about my situation. I have a damaged item and two bills that I haven’t paid which may impact my credit score. I regret so much the day I entered that store.

Ms. Holcomb, came to us as we were simply looking. She wasn't intrusive, or aggressive. She was patient, highly informed, and very helpful. Ms. Holcomb made us comfortable and treated us as if we were family. My wife and I are now very excited about our new purchase.

I recently had the pleasure of working with Dana Jeffries at Ashley's Furniture, and I couldn’t be more satisfied with the experience. From the moment I walked into the store, Dana greeted me with a warm and friendly demeanor. She took the time to understand my needs and preferences, and her extensive knowledge of the furniture options helped me find exactly what I was looking for. Dana's patience and attention to detail made the entire process smooth and enjoyable. Thanks to her excellent service, I will be enjoying my new furniture soon and will definitely return to Ashley's Furniture for future purchases. Dana is truly a standout representative, and I highly recommend seeking her assistance for your furniture needs. Thomas is a great store manager. He was very nice and professional.

My sales person was awesome. My only issue was the delivery fees Ashley Furniture should be ashamed! Those fees had me contemplating on not purchasing!

LaCassia Holcomb provided superior customer service from time I entered the store and she assisted me with mobile clearance. I told her what I wanted and she directed me to exactly what I requested! She is much more than 5 star employee. Exceptional in store experience. Now I just want the quality of your product to reflect my customer service experience.

Nice experience

Very friendly & attentive sales person. GREAT SERVICE

Lacassia was very helpful and very professional. She has a sweet spirit and we enjoyed doing business with her.

The salesman was awesome 👌 he greeted me with a sale and told me about the promotion he was overall the best I have seen in a long time and also the salesman and a lady greeted me as well as JON check ✔️ on a price for me

Extremely accommodating and worked hard to get the job done in a timely manner. Work was of the highest quality. You would not go wrong with Jim and his son Nathan. Thank you!

Tim Conley was very kind, patient with my grand- daughter and myself as we looked through out the store for several items. I will always do business with Tim.

The sales representative Tim was extremely personable, and very professional. He represented your store and company very well.

Great customer service.

Customer service was exemplary!

Great customer service and great deals

My experience with this location was less than satisfying. I was sold a bed not in the best condition was promised that 75.00 would be deducted due to a spot on the bunker drawer and it never was. Also they left off a rail called back to be to told that they did not when I went to store they gave me a broken rail and never deducted anything for that. Spoke with store manage who then said he would discount Only to lie again. Had so high hopes in Ashley's but this brakes All deals of future business. Will be reaching out to corporate to share all pictures taken the day of purchase in the store per I gave them time to rectify bill.Reached out to claims in regards to bed not setting right was told they sold me a Cali King bed but King mattress. They said they could not take bed back and that those mattress does fit...I spoke to rudest people Ms. Holcomb and she went back and fwd also spoke to manger Walle he promised to fix but never did. Called back he had quit and now dealing with store manager Thomas he said he would help but did not. Called spoke with corporate Maria who tried to get to the bottom of why I was sold a Cali King and King mattress after a week of debate she got an order for Cali matress. No apologies from salesperson who was rude or the store manager. This is so terrible finally got mattress had to buy a new foundation per thought I needed a king at first just a waste of money bed is of poor quality per it was missing bolts and broken slack. I do Not recommend this location. Period. UPDATE. The same bed I pd over 900 for ends up total waste we still cannotl lay it without breaking down. Now I have to pay a bed off for my credit sake that I never used per I bought it as is that I complained about the very next day and was pushed aside. Wrong screws broken panels and All. A real mess.

Great, very courteous and professional the process was very easy and timeless.😅

My visit to Ashley this afternoon was to buy a chair for my spare BR. I settled for one seen on the website last week. Your sales associate, Cheyenne, did a "price-match." Transaction went well.

Getting waited on. I was told to look around, that they had one person in front of me. Then as the salesmen was waiting on me, he showed me 1 thing and i told him thats not what I wanted, then another customer who came in after me, had starting asking about furniture and I was pushed aside. After waiting for a few minutes, he started giving them pricing on what they wanted. I got tired of waiting, and walked out. A nice lady asked me if I found what I was looking for as I was leaving. I told her no, and I was very disappointed. I was shown nothing.

Visited this location and I must say the customer service was exceptional. I was assisted by 3 members who were all professional, friendly, and knowledgeable. I definitely had a great shopping experience and would recommend to a friend or family member.

Very friendly and professional people.

Excellent experience.

I had a great experience with Lacassia Holcomb. She really was a heartwarming person whom take pride in what she does a a salesman. She made my choice of selecting a new sectional very easy. She bought me as soon as I walked in the door with all the information she gave about each piece of furniture. Thank you Ms. Holcomb!

LaCassia was awesome and answered all of my questions and she was very patient with me.

Very helpful

I found what I wanted at the price I wanted. The salesman did a great job!

I had a great experience purchasing a mattress with Cheyenne’s help this weekend. She is quite the expert and guided me to the one that was both perfect and discounted! I highly recommend asking for her - it’s like getting a master class on how mattresses work and why having the right type of support is crucial.

Great customer service

My experience was a pleasant one and my salesman, Mr Tim Conley was very helpful and knowledgeable! I will definitely recommend him! I’m So excited to pickup my Recliner! FYI….this is my second purchase from Ashley Homestore, I purchased a leather sectional with all the tables in 2018 and it still looks neW! Very Satisfied Customer!

A great experience and the customer service team was fantastic!!!

My name is Dana Beverly. I visited the Southaven store twice last month. My first visit I met With Kat. Who was extremely pleasant and knowledgeable. We went over some number for a sectional. I told Her to let me think about it. I returned a week later and learned she had been transferred to another store. I was Then greeted by Beth… Asked if she could help me I told her no because I was just looking. I referred her to my husband who was picking out a bed. He also told her that he was just looking. I saw A familiar face and stated she is who also helped me last week with Kat. I proceeded to walk over to the piece of furniture with the rep. My husband took a seat on a bed the manager and 2 other reps were sitting at a table Beth made a comment regarding me not knowing my husband was still sitting there. She spoke openly on an open floor derogatory terms and stated that “I was Going to get mine’ my husband intervened asked who was she speaking of she responded and stated she was sorry. I walked Over and asked what was going on my husband explained and also learned the manager sat there and allowed her to speak that way about a customer whom she had never met a day in her life. That’s called Disparate Treatment! Her words were cruel and racially motivated. All of this because of a sale! I’m not sure if she was having a bad day or if this kind of behavior is tolerated but to sit up and speak call names and belittle someone because of commission is disgusting. The manager never asked her to leave off the floor he didn’t tell her to stop he allowed it! Because this made me feel extremely uncomfortable we left without buying anything and went to another store and purchased the set from the Memphis location when in fact I shouldnt Have patronized Ashley Furniture after that treatment ! I havent Decide if I will Yet file a complaint with the FFEIC or CFPB or anyone else why Is it ok for your store to treat people like that?

Shopping at Ashley Furniture today was a good day. By this I mean I was not followed around while I was browsing. I was acknowledged when I walked in and I was pointed in the direction I was looking for by Cheyenne. She escorted me to the elevator and she said she would be back to check on me. She gave me time to look around, sit down and gather my thoughts as to what I wanted to purchased. When I was ready, I called her name and she came to my assistant. I told her what I wanted and we proceeded from there. The staff worked with me to make sure I got what I wanted and we did my paperwork and from there I was out the door on my way home. Well done Cheyenne, Dana and Lacassia, they were all very helpful and professional.

Ms. Holcomb was very helpful, friendly, and informative in helping us in making a decision on which table set to purchase. We appreciated her assistance.

Excellent service..

Ms. Holcomb was very pleasant, professional, and knowledgeable of items displayed and/or in warehouse. Great customer service as well.

Dana was absolutely amazing to work with. She was very helpful and ensured we found exactly what we were looking for. 10/10 recommend Dana and the Ashley Furniture in Winchester.

Sales lady was nice, the delivery was not so much, I had them to leave it in my garage because I was painting the bedroom that my granddaughter was going to be staying in, I took the bed up to put together and there was a leg missing, I called the store, but no answer, only recording to purchase, check status or warranty, left vice message to call me about missing part, left txt message to sales person and email, no answer to any request, so I drive 20 miles to the store to complain about my delivery, they gave me a leg to get me by till I could get the part that matched the bed, call customer service to report this issue, the customer service lady took care of me, shipping new part or parts, after I get home to put the bed up, find out that I was missing another part, my point being, when I spend close to $1000 on a bed, I would expect for it to be complete, I could have ordered it from a local furniture store here in my hometown and would not gave been charged a delivery fee, like I said earlier the customer service rep at the 800 number, took care of me the way I should have been at the store, thus the three stars!

The experience was great

I had a great experience with Ashley at Hacks Cross. Tim exceeded my expectations by spending ample time with me to make sure I was getting exactly what I needed for my elderly father. He and his manager listened to me and patiently answered all of my questions. They both offered support throughout the purchase as well as assuring me they will assist through delivery.

Very helpful! Excited about our purchase!

Sales rep Cheyenne was awesome

Do not buy from Ashley Furniture. They will lie to yo hand now honor their promise.

Great experience, fast and friendly. They had what we were looking for, they helped us find it, and we were out in 20 minutes. Perfect.

We love Wali and his team at Ashley Furniture on Winchester! They are ALWAYS a pleasure to work with. We have a staging business, and when we visit the store, we are always greeted by our first names and with a smile. Very helpful and knowledgeable staff and exceptional customer service!

I was taken care of by the nicest young man, who turned out to be the store manager. I tried ordering online and couldn't. I printed the items I wanted with prices and went in to the Hacks Cross location. I got a great deal, was able to get the merchandise delivered where i needed, and got the Presidents Day sale. If you want first class service, go on and see the team at Hacks Cross. Thank you.

Great customer service

The furniture was just okay. I was disappointed in the selection. Nothing I sat on was truly comfortable.prices were over priced.The salesman was nice and helpful.

Lacassia was very helpful and informative!

My wife and I really had a great time at Ashley, Dana was very knowable and infoming until we found the mattress we were satisfied with. Great job Dana. 👍

The selection is great but the customer service I received really made the experience phenomenal. Michael was very knowledgeable and eager to assist me in my purchase. Ro was exceptional and thorough when explaining my financing. My mom who was with me plans to come back and purchase some furniture and I've already started telling my friends and coworkers about my experience. 10 out of 10!

Our salesman, Tay, was very helpful and very knowledgeable about your products and in showing us the products that might fit our needs.

loved it so much!! staff was so helpful and informative

Our salesman, Tim, is outstanding! Very professional and knowledgeable in answering all our questions. Great store with a large selection of furniture.

Great service. Friendly staff. Knowledgeable staff. Clean and welcoming atmosphere. The store manager making sure all guest was being serviced is great to see. Most managers are in the back. My sales associate was great. Office staff pleasant. Super great experience.

We had the best experience at Ashley! Tim C. took the best care of us and helped us make the best choices to make our house a home!

My sakes associate Lacrissia was great! Very attentive and friendly.

Fast and easy. Tim is the man!

It was good

Lisa is a great sales person! She was a pleasure to work with on my purchase.

From sales to delivery , everything was great 👍

Very complicated mattress experience They start you out on a 10k mattress

Great service!!!!

Very professional

The store was absolutely stunning and beautiful! The staff very kind, approachable and very helpful! Wally and tay took excellent care and made sure customers felt they are valued! Will definitely come and shop here again

The store attendant was very helpful and nice! I was very indecisive, but he was patient with me. Super nice! I will be shopping again soon :)

Ryan was the best! So patient, very nice and helpful!

Customer service that was given by Ashley Store was acceptable. The sale person was very polite. When I received my bunk bed set from the warehouse, it had a piece of wood missing that fit underneath the bottom bunk bed. It also had a note inside the box telling another employee to stop taking his/het parts. I contacted a listed number from paper work that I received from Ashley and reported the missing part. I was told that it was going to be.sent to.me by mail . That was in Nov. 2023. It's Jan. 2024, I still haven't received the missing piece of wood.

Carlotta is very sweet, professional, and knowledgeable. She helped me purchase new funiture for my home. Thank you for the great customer service. I will refer her to my family and friends in the future. Please train Cheyenne better, she was trying to sell me a box spring and mattress. She was trying to force me to use my credit. When I told her I would come back to pay in cash she got upset and ask “What’s wrong with using credit? ” This is non of Cheyenne business. I will be purchasing my mattress and boxspring somewhere else.

My salesperson (Dana) was great. She was patient, honest and helpful. Great qualities. If I'm as happy with the delivery experience as I was with the sales experience, you've got my customer loyalty.

Mr Stewart was a big help. He helped find the right furniture @ a great price. Will definitely be back.

Wali was very helpful

Just bought a sofa and loveseat at this location. The sales associates were friendly and not pushy. They answered my questions, and I had a seemingly good experience. **(Ashley's response to this review is based on these two sentences, but below is my update which greatly lowered my rating.) The furniture delivery crew were friendly and did a good job. At the conclusion of the delivery, there was some discussion over the model number which was quickly resolved. However after delivery when i pulled up the model number and looked on the store website, my opinion of Ashley changed. I was lured in by a "New Years sale" and even watched the sales associate apply the 25% discount. However 5 days after i bought my furniture, their website price is cheaper than i paid with a 25% New Years sale discount. Making your customers feel like they got screwed is not a good way to get repeat business.

Our sales person was great!

I initially purchased a room furniture from Ashley in December 2023 and was very satisfied, so I left a positive review. However, my experience quickly turned negative due to the issue with dresser. First, the delivery was extremely late, arriving in March. The first dresser had a bug issue, likely Powderpost Beetle, which caused the wood to produce a white powder. I requested an exchange, and they delivered the second one in May. Unfortunately, this dresser had a broken leg. I requested another exchange, and today they delivered the third dresser. Upon inspection, it had a missing rail on the door, making it impossible to open or close properly. I am very disappointed with the service and quality. After six months, I still do not have a functional dresser. We also had issue with the bed, but they fixed it after some months. So, no more issues with the bed.

Expert service.

The Customers Service Rep was vert patient with me. He went over and beyond to ensure I was a satisfied customer!

Young lady that helped me was very helpful and we were able to make a great choice

Very pleasant experience

Carlotta was very helpful and a joy to work with. Will return for other purchases.

I always have an outstanding experience at Ashley's. Great customer service and quality furniture.

Very friendly and professional

Staff was friendly, professional, casual, respectful, polite and fair.

Excellent customer service. Sales Associate was patient and provide additional details about the furniture being purchased. Very personal and friendly attitude.

They delivered the bed today and forgot the screws. The installation person said he will get them from store and never got back

I got what I came for,thanks for your excellent service.

Received a reclining sofa and chair today. The reclining chair doesn't recline, and the sofa only reclines with difficulty. Waiting on customer service to contact me back. We'll see.

Lacassia Holcomb was Terriffic she made sure I was satisfied with my selections I can’t wait to come and get me some more furniture!!!

Great results from your Family at Ashley. Thanks a Million.

Ms Lacassia was very nice, friendly, and knowledgeable. I appreciate Ms Lacassia keeping my experience very nice and pleasant.

It was great. The web site kept me updated on when my furniture would be delivered. They were at my house minutes before the time it told me. They came in to see where they were taking the piece. Went out and got it and were gone within 15 mins. Very professional and very respectful. Thank you

Met with Lisa Flowers upon going in. Explained that we what we were needing. She carefully showed us several items and we made our choices. It was very simple and worked out conveniently.

Fun friendly and engaging staff.

Mike Tipsord was the best. Someone needs to fix some of the rugs in some areas. Very dangerous for people to trip on.

Very good furniture shop and good employees. Bran is very good.

the deliver guys came on time and delivery was smooth.

Every night they are deciding the close early. Over an hour early. Second time coming. I guess people don't need to make money these days. I wish I was that lucky.

Ryan was very kind a helpful with our purchase

Very friendly staff.

It was nice

Good service! Helpful move

Ryan is the best!!

Ryan was great. He took time and allowed me to change my mind several times while he remained patient and respectful.

Ashley associate Carlotta White is a great salesperson to work with. She was professional and courteous.

Wali and Donavyant were extremely helpful and patient with me. They explained everything throughout the process and made sure I had an understanding as to what I was eligible for. I will definitely recommend them to my friends and family. They are an awesome team!!

Dana was wonderful. She was attentive and easy to talk to. As soon as I arrived she was there to assist.

LaCassia Holcomb was the best! She was patient, knowledgeable, accommodating, and very laid back. No pressure at all. She gave honest and insightful advise. I was especially impressed that she kept notes from our first encounter a month prior to my actual purchase. I was supposed to go back the next day but got busy. She remembered me as soon as I walked through the door. She had written down what I initially picked out and had even researched some matching pieces that I asked for a month ago...which I had forgotten about. Aside from the sticker shock, it was a very pleasant experience shopping at Ashley with LaCassia! I will definitely go to her any time I need/want to buy more furniture!

Amazing customer service. Lacacia was very patient

The staff us very friendly and helpful

Excellent service

Ms. Dana was extremely helpful. She went out of her way to ensure my purchase would fit just right in my home. She is very knowledgeable on inventory and is very kind and professional! If you’re going to the Ashley store make sure you ask for Dana. You won’t be disappointed!

Store was okay. Was told I could pick my purchase up today at warehouse no problem. Warehouse told me no customer pick up on Mondays. Right hand don't know what the left hand is doing. But never been a big fan of Ashley.

Brought a sectional and I wasn’t feeling my best. Sales person came in on her day off to ensure I got the sale price. Left my wallet and manger stay till I made it back to the store. Great group of caring people . I will definitely buy again from this location

I had a friendly experience, the staff was very helpful and courteous, I plan to go back to the store soon 😀

Staff were not completely transparent: they offer returns for equal or greater value. Be careful if you buy a high-end mattress. I am not happy with mine, but stuck with it because the even if I want the cheaper mattress: they refuse to give any price difference..

I had a really great experience

Very upset because Cheyenne was supposed to order a remote for the base that was on clearance. And low and behold it was sold to another guest.

Lacacia, was excellent As she had another client before I walked into the store, I browsed for what I was looking for.

Have visited several Ashley stores in search of several pieces of furniture to enhance our home. By far enjoyed the service and experience at this location. No pushy sellers, simply available close by when ready to engage for help or questions or ready to purchase. Dana was great!

The customer services was excellent

As a customer it is a courtesy to speak and offer assistance when you arrive to a place a business for a potential sell. As I walked In several employees just looked without uttering a word. Another young lady said she had been waiting also and was deciding to leave due to being ignored as a customer . After speaking to someone the assistant manager did assist me and leveled up the rating from 1 star. He did give me a great deal. If it was not for him I would definitely not return and take the extra time to travel to Cordova location which on a previous visit was very welcoming.

I went to Ashley’s looking for a queen size bed found just what I was looking for no sells pressure which was great!! The young lady that assisted me was very helpful I highly recommended shopping here

It was a very great experience the salesperson she was very professional and knowledgeable. The store was very comfortable it was like being at home.

Great customer service made sure I found everything ok and was very helpful.Also explained each and every mattress I looked at and helped me pick out the one the best for me .

Sales team were highly knowledgeable and provided great customer service. I was able to get a highly sought after piece at an excellent price. Look forward to doing more business with the team at this location

The young lady who helped me she was very nice very knowledgeable. They have a retail prices and delivery is going to be fast, so I was very pleased.

I had a great salesman name Mike

The manager and salesman did a great job for us as we bought new furniture for our home. We last purchased a house full of furniture from Ashley 19 years ago.

I am very please with the experience I had selecting my furniture for my new apartment. Cheyenne greeted me as soon as I entered the facility and immediately approached me to help me with my needs. She walked me through every department giving me information on different items and accessories and helped me make great choices. I am pleased with the customer service she provided and how interested she was in helping me select everything I needed for my bedroom, dining area and living room. I can't wait for my furniture to be delivered. Thanks Cheyenne for not only being a good saleswoman, but also for being a good person. I did business with the store at 7951 Winchester and plan to do business there in the future.

Reps were friendly and very good at explaining and working out a payment plan that fitted my budget.

Very friendly and good customer service.

My experience in this store was awesome. They didn’t have the item I wanted available in store but Michael did not hesitate to look up the items and give me the prices along with the best deals available. Great customer Service!!!!

Ashley Associate,Ms.Lacassia Holcomb was knowledgeable,courteous,pati-ent and most helpful.

Customer service was awesome I will definitely be back. The store manager was very helpful!

Dana was very helpful and knowledgable. Great customer service!

The manager and lead sleep specialist were exceptional and I would highly recommend them if you’re looking a for quality mattress!

Nice friendly staff,very knowledgeable..

The manager Walle was the best, very knowledgeable and helpful with a great personality!!!

Tay and Mike were very helpful with our purchase!

New Update: They refused to cover the manufacture defect of the furniture because I'm its a few months over time. The insurance will not cover it stating that it was a manufacture defect. BOTTOMLINE DO NOT SPEND YOUR MONEY HERE. IM OUT OF $2000 FOR FURNITURE THAT IS CHEAP AND DEFECTIVE. Update: the whole drawer fell in...Ashley's Furniture is cheap. I've had my bedroom set for a year and all 10 draws are defective. I Had to do 2 claims already for the glue not holding the base. Their furniture is all sawdust and cheap glue. The quality of the set I was shown in store is not even remotely close to what I received. Please run and save your money. They don't have the quality they used to have back in the day.I will follow this up with pictures. Wish I could give zero stars.

Polite and helpful salesman, but I feel the item was over priced.

The customer service was great ❤️