Ashley Store Mount Juliet, TN

I bought a bed-frame and matching dressers/nightstands back in December 2022, with professional installation. They came, assembled the bed frame, placed the bed on it, etc. and everything has been working fantastic. I decided it was time to replace our old mattress, so I removed it from the frame yesterday. When I removed the bed, I noticed many of the slats appeared off. I took a closer look, and noticed that most of the slats had no screws in them on either side. I looked up the assembly instructions, and saw that it clearly states you should screw all of the slats in. Upon inspection, I also noticed the slats were definitely warping in the middle, and that struct me as odd. It's a king-sized frame, and it wasn't cheap, so it shouldn't be crumbling in less than 3 years of usage. Again, looking at the installation instructions, it very clearly shows/instructs putting in a middle crossbeam for support, and that was never done - none of the slats had any middle support. Granted, this was three years ago, so I know it's all out of warranty, but this was definitely a faulty installation that I just now discovered was faulty. Between the slats now needing to be replaced and the "whiteglove PROFRESSIONAL delivery & installation" charges that didn't buy a professional installation, and the fact we decided to go with the 5-year payment plan (since there was no cash discount), I'm now continuing to pay for furniture that was never properly installed and is now damaged. The "customer care" team blamed me for not having a "protection plan" for your installation service. If I didn't catch this issue and trusted Ashley to made the bed correctly, it would've also ruined my new mattress. I called in the store, and they gave me a number to call that left me on hold for over an hour and half. I tried again today, and someone did finally answer, and informed me they will do nothing regarding this problem, since I don't have a protection plan. Of course, a protection plan is to protect against my usage, not bad installation. If you can't stand by your furniture and your installation process, then I can't be a repeat customer. I was happy with our furniture and would've considered buying more in the future, but with the apathy shown, I won't be. On top of that, now I have to figure out how to fix your bed frame and slats to properly handle a bed.

Everything was great and great prices!

Approved for new line of credit with store do discount. Then employee ran charges for wrong pieces of furniture twice. So card was locked for fraud. Then was not able to get items I wanted. And it’s a whole ordeal to get card active again. 72 hours still have not been able to purchase items

They had some great deals on couches and sofas, Jeff was very helpful. He was very knowledgeable and was able to assist us with any questions we had. Over pretty good experience. Similar quality to designer couches such as crate and barrel or pottery barn, but not as expensive. Best of both worlds. 5/5. 👍

Delivery was on time and the constant text messages of where delivery was, was very helpful.

Excellent experience! Danielle is always extremely helpful and knowledgeable!

My salesman, Jeff, was wonderful. The nonstop notices, messages, telephone calls to let me know about my delivery was beyond ridiculous and bordered on harassment. I bought three tables in a set on Sunday afternoon. The delivery was scheduled for the following Wednesday between 9-12 pm. In less than 48 hours I received a total of 26 messages/telephone calls and AI messages. Once delivered, one of the tables was missing two legs, rendering it useless. No I will not be back.

DO NOT I REPEAT DO NOT PURCHASE FROMHERE. They will give you the run around after they sale you trash. My mother paid cash for furniture wasn’t even a month and it was falling apart. They have been giving her the run around since. They promise to come and fix it and never show up don’t waste your money

Sales lady was knowledgeable and allowed us to leisurely look until we were ready to purchase.

Went into the store to purchase a dining table and 6 chairs as advertised on the Company's website. Went to the store and found the dining table and 6 chairs and the representative sold us the product. Upon receiving the product, we received only 4 chairs even though we purchased the entire set with 6 chairs. Apparently, this company has no return policy so I am now stuck with the 4 chairs and the only way I can get the additional 2 is if I pay an additional $200. Company is a scam. The two times I have gone into the store in the last week, I always found the employees sitting around doing nothing. Last night while there, I saw 3 employees sitting on a couch together on their phone and I wasn't helped for 15 minutes. These people do not care about their job and lie to customers. Don't go here unless you want to be scammed.

Great experience. Derek was very helpful. Will shop there again. Everyone was very nice & welcoming. Good inventory with quick delivery.

Welcoming staff! Jeff was especially very helpful and patient with me through the process!!!

Excellent service

Service and breakdown was amazing to assist in making final purchase decision

Awesome customer service and communication!

Brandon was great Very knowledgeable

I just want share my experience with Ashley furniture in Mount Juliet, Tennessee. We bought a dining room suit in November 13, 2022 with Furniture protection plan ; however, the Dining room table they delivered had scratches all over so I called them to let them know it had scratches so they said they would replace it so, they came and got the old one and replaced it with a new one which was great. The summer of 2025 my table got a buckle in it and my furniture protection plan was for five years & it covers that so, I said okay I’ll call them. I aso Ashley furniture to Either fixed or replace it with a new one they told me that they did not have that table any longer, so I asked them to then just give me a refund. They said they could not do that so, I said well how am I supposed to get this fixed? They didn’t want to fix it so, then they told me that I could get a credit for it which it was a total of $849.99. I went to their store to see if I could find something that I could buy with my credit. There was nothing in there that was even close to my table that I needed so, after calling them like 10 times and asking, can I get something else with my credit & they said yes. I found somethings online & told them what they were & the said I could not use my credit for online stuff. They told me to go to a store in Nashville and I did and I found some things that I wanted but I still can’t get anything so, I’m just telling you this all Ashley store are awful once you buy from them. DO NOT PURCHASE THE FURNITURE PROTECTION PLAN ITS WORTHLESS. They don’t wanna help you. They do not wanna give you credit if you have a problem with your furniture and you’ve already bought the protection plan, so my advice to you do not go to the stores.

Dereck went out of his way to help us We have just moved here from New York and he was extremely knowledgeable

Derek was great. Straight to the point. Very knowledgeable and made the experience hassle free.

Stevi was very helpful and professional. She was so nice to work with in picking out the perfect living room furniture!

If I could give negative stars, I would. I bought an $800 recliner here 2 years ago. I paid $200 for the warranty plan. The warranty company stated that the fabric is defective as it frayed and left holes exposing the chair padding underneath. AND that because it was a manufacturing defect, they will not cover the claim. IF I had cut it, they would have covered it. Ashley switched warranty companied 2 months after I bought my chair- because they knew they would cover claims. No one told me that! No one will refund the warranty Ashley blames warranty company. Warranty company blames Ashley. Yet, Ashley took the money. Ashley could make it right, but they tell me it is out of their hands!? Whatever, that is a lot of money for a damaged product that I did nothing but sit in it! Go to ROOMS TO GO! I called the phone number provided in response to my review. After 2 calls and another hour of my life wasted on this issue, nothing. Ashley states that they can send a technician for an upfront fee of $90 to assess the chair and order parts of unknown costs for that I also must pay. How are you going to replace faulty fabric? Since the warranty company denied the claim they cannot repair without charging me. And yet it is due fabric defect?

Ashley was very kind and helpful. Thank you

Great service I will be back to shop again.

Bought a love seat and chair from Ashley Furniture today. Many choices to choose from. Appreciate Mr Howard’s easy, non pushy sales style. He answered questions and assisted in locating specific furniture requests. Thank you Mr Howard for your assistance.

Derek was amazing and took his time and explained everything and helped me figure out what would fit and very patient.

Danielle was extremely helpful and knowledgeable about our furniture requirements. She literally made it impossible for us to leave without our best deal! We're very pleased with our experience!

i needed two new couches to my house and at first i didnt know what i was looking for and i had went to other places to get some ideas and lets say they was not really helping or giving me ideas till i came to ashley's. it start at the one in Madison when i walk in talked about what i was looking for and they told me for my space i should look into couch then i seen the couch i knew i wanted it was the Leeshan Sofa if you are looking for a firm couch that does not sag or feels like the cushions are sinking into the couch this is the couch for you its super soft and firm. then i came to the here cause i wanted to get some final measurements and Marland Young come over to help me out and also gave me my space where i could think about it one last time but my choice was already made so got them ordered very easy simple process which again was super helpful and i had brought my own tape measure didnt need to they had a bowl full of tape measures. now we come to today they had delivered them to my house the communicate is spot on they would text, email and/or even called me to make sure that i was good with the day they was going to deliver the couch, the guys were way earlier then even i though and to be honest i thought it was going to be hard to get the couches thru the door but they fit in perfectly and they was all done and gone in about 6 minutes and was very carful if i or any of my friends are looking for new furniture then we will be back for sure if i could give more then 5 stars i gave 8

Great! We love shopping at Ashley’s!

Danielle was very nice and helpful! Would highly recommend asking for her when you go to the store!

The staff at Ashley were very helpful and friendly. I was greeted by Derek on my first visit he was very nice and informative. The manager Tisha greeted me as well, all warm and welcoming. When I returned with my daughter we were greeted by Jeffrey he was patient and very thorough. It was a pleasant experience and we purchased a great dining room set!!

Derek was so accommodating. I was in a rush, and he understood and got things done really fast for me. Great employee.

Purchase was fine. Customer Service to get my recliner fixed was very frustrating.

Derek was extremely helpful and knowledgeable with my purchase today. Much appreciated

I was greeted in a timely manner, all my questions were answered quickly and accurately and I was shown multiple options of what I was interested in.

Brandon was very helpful.

Great experience. Nice furniture in the store and we had the best sales person. Her name was Ashley (yes!) and she was so nice, helpful, and knowledgeable. I can't wait to get our new living room furniture that she sold us!

Great people. Very pleasant & not pushy at all.

Brandon was very knowledgeable. He helped us select some furniture for our new house and had some great recommendations.

Ashley was very knowledgeable and helpful. She even assisted me on her days off. Awesome job.

Great experience and helpful staff.

Experience at the home store was fabulous! The delivery was not so great! Missing cord, and sofa not connected properly on assembly, also the delivery truck tore up my front lawn on exit. It was a wet day and we did allow driving on the lawn but when leaving the driver went too quickly and left giant tire marks and tore up lawn that I have to now get fixed. Still waiting on word of when the other cord for the sofa will arrive.

Great options and really helpful staff!

Salesperson was great. Derek got us a good deal and was patient during our decision-making. Love working with staff.

Jeff was helpful and knowledgeable.

The sales staff was pleasant and not pushy. We had a unique situation which they helped us work through.

Very friendly. Not pushy !! Danielle was great !!

Danielle came to help as soon as we came in. Great service!

Great furniture purchasing experience. Fair prices. Great customer service.

Terrific customer service. I felt heard and respected at all times.

Derek was very helpful and gave great service when I was shopping for a new couch and tables.

Our sales associate was awesome. He let us wonder the store to find what we were looking for and popped in occasionally to answer questions. Hopefully, the delivery of our purchase goes as well as buying it did.

Ashley did a great job at explaining my options and how she could work with me to get a better price on multiple purchases. I am very happy with my purchases and really appreciate Ashley’s help!

Since the item I purchased was on a red dot clearance, I think the price could have been lower. Otherwise, they were courteous and professional.

Absolutely excellent experience! The sales staff and the manager helped me get a floor sample piece loaded up and sent me on my way. I am so delighted with my purchase.

Ashley was very patient! She gave me all the time I needed before making my decision.

Ashley was AMAZING!

Ashley ( the sales rep, not the store) was very attentive, asked questions, and wasnt pushy when we went home to sleep on it before purchasing. A pleasure doing business with!

Derek was amazing. He helped me through multiple rooms worth of furniture, he was resourceful (finding room dimensions online), smart (explaing the good and bad for all variations, and fun (we spent a lot of time together that day), and patient. I didn't exactly make decisions quickly and he stuck with me all afternoon). After I left, he even texted me with his personal cell phone to make sure I could get ahold of him if I experienced any issues with my delivery. I 💯 will return!!

Friendly, helpful, knowledgeable, plenty of choices. Would shop here again…

Very clean store. Ashley was very helpful helping us decide on a new living room set.

Great assistance without harassment! Shout out to Derek and Brandan!

Derek was very helpful and showed me different ways l could finance that was best for me

Great experience. Staff let me explore until I was ready to debate which couch to purchase. Derek was knowledgeable and helpful with all options. Thank you.

Fast and easy!!! Ashley is the best

We went looking for a new bedroom set and really didn’t know what we wanted! Ashley was very helpful with helping us find our new bedroom set!

Brandan was wonderful! He took the time to show us plenty of different options, prices, and styles that suited our needs. We will definitely be back to see him for future furniture purchases!

We came to the Ashley store to purchase a good deal of furniture in a new rental. We didn’t really know where to start. Marlin helped us out room by room, patiently helping us make our choices. We went back and forth about what we wanted and how much it would cost. He was an amazing help, so kind, knowledgeable, helpful, and courteous. Every associate there greeted us even though they had nothing to gain except courtesy. The furniture was great quality. The close outs were good deals. We outfitted the rental home in one afternoon thanks to his help. We’ll definitely be back!

Derek was super helpful!

Great salesman, friendly, courteous.

Great service !!

Absolutely amazing experience. Danielle was extremely helpful and made the process painless and enjoyable. I highly recommend this establishment and Danielle in particular

I do not like the way you confirm a delivery three times. If I didn't answer even one time, it would have cancelled my delivery. I have recently purchased two other pieces of furniture and had no problem with the delivery. You should make the transaction more customer friendly or you will not have return sales.i do not plan to use Ashley in the future.

Derek was super helpful. He went above and beyond to help us. Will definitely return because of him.

Brandan was great to work with. Very informative and patient while we took time to decide what we wanted to do.

Phenomenal customer from both of the gentlemen that assisted me this evening. They higher were so patient while I was going back and fourth to make a decision on my tv console

Danielle was wonderful! She let me shop in peace and then when I was ready, I came back up to her and she was ready to help me purchase.

Great experience. Went in, was allowed to look around on my own, found what I wanted and was assisted right away.

Brandon was sooo cool and so real! Made my shopping experience OUTSTANDING! Looking fwd to seeing this furniture in the new place here in MJ!! Thank You Brandon/ Thank You Ashley!!

I always love buying from Ashley! My family and I have bought furniture from Ashley for years now. Had a nice young man help assist me in buying an adjustable bed and mattress. He was very informative, very patient; he wanted me to look at several beds. And, when I chose the bed and mattress that I wanted, the transaction process was very easy and quick. A++ 😉😁

Derick did a fantastic job, very helpful

Danielle was very knowledgeable and helpful, and worked to give us the best deal possible. I will ask for her whenever we return!

Ask for Chad! He’s a knowledgeable, attentive, and genuinely caring sales representative. He took the time to understand exactly what I wanted and needed—and even helped me save money in the process. Highly recommend!

We purchased a living room suite at the MJ Ashley furniture. It was a floor model discounted set, but in no way was it said to us or in our paperwork that it was sold AS IS. They even tried to sell us the extended warranty. Within three weeks of having the new furniture the couch broke. The back of the right hand recliner wood broke in half and fell backwards. Upon looking inside the couch, the area that broke had about 20-30 nail brads into a previously broken spot. We called the store and was informed that floor models are sold AS IS, with no warranty. The set was originally over $5000, and we paid over $3000. If you offer an extended warranty, it stands to reason that is an extension of an existing warranty. Sorry about your luck is all we received. So with that, take your money and business anywhere but here. They sell pre-damaged, poorly crafted furniture and don’t back it up. Stay away.

No pressure sales. Good selection and price

Great. Derek was really helpful

Brandon was wonderful. We knew what we wanted and he got it done swiftly and it was no hassle! Our furniture will be delivered in the same week of purchase. Go see Brandon at Ashley’s home store!

Danielle helped me find the perfect couch and was awesome at working with me on the price! Highly recommend this store. Everything was super fast and easy.

Derek is an awesome salesman! Very nice and knowledgeable.

We had an amazing experience with Derek at the Ashely in Mount Juliet! He was very knowledgeable and helpful, will be coming back for any future furniture shopping!

Chad was very helpful!!!!

Chad was great

Derek was great and helped me find what i needed!

Ashley at Ashley was great!

We enjoyed our visit with Ashley, the sales rep, and her suggested dining set will be delivered to our home. Always satisfied when shopping at Ashley’s Homestore

The ashes person was very helpful.

Excellent furniture buying experience with Chad. He was very helpful and knowledgeable about the pieces I bought. Great customer service!

Have bought most of our new home furnitures from ASHLEY HOMESTORE. Derek has been very helpful finding the right furnitures for the price.

Great experience with Derek at Ashley Home Store!

My wife and I had a great experience at Ashley in Mt. Juliet. Derek was great to work with and helped make tough decisions easier for us. So glad we came here and will definitely be back!

Ashley at this store was wonderful. She was patient and listened to my needs and wants. She made it easy to purchase my new sofa. Will definitely recommend her for all your furniture needs.

Thanks, Danielle, for assisting my son & I. We love our new sofa-bed. Thanks, Ashley Furniture.

Ashley was so kind to my mom. She went above and beyond to help her find the perfect recliner. We couldn’t be more pleased.

Chad introduced himself when we entered and offered his assistance. We told him we were just interested in looking, so he stepped back to give us some space. After we had a while to look, Chad checked on us again but still no pressure. Finally, I had questions about furniture for him. Chad answered all our questions without making it feel like a high pressure sale. Chad’s professionalism and assistance sealed the deal on our sofa and loveseat purchase.

The Salesman was polite explained all the options for financing and showed relevant furniture.

GREAT!! Derek was a wonderful sales person. No high pressure to buy, knowledgeable about the product. Highly recommend him.

My experience with Ashley Furniture was focused, pleasant, and professionalI I appreciate the good service and quality of furniture. Ashley Furniture is an asset to our community.

Derek was amazing! Not pushy and very helpful! Made an overwhelming experience very easy! Will definitely be coming back!

Great service. Danielle was very helpful

Salesperson was awesome. Friendly, respectful and helpful.

I was searching for a specific sofa, and Ashley helped me find it. She was great to work with, made it super easy, and I can't wait for delivery!

The storage bench was shipped without the legs or the hardware to attach them. I called customer service, who helped. However, I was told all sales final even if an issue on Ashley Furniture end. That is just wrong!!!!

The salesperson, Chad, was super nice and helpful which made my experience at Ashley's great

Thanks Derek for listening to what I wanted, helping me find it, and getting me the best price. I had a great “customer service is #1” experience working with you. #askforderek

The salesman was very good at knowing his products. We were clueless on what mattress we needed. He guided us and listened.

It was a great day! Danielle was a great sales lady! 5 star experience!!

A great experience. Gavin and Ashley are awesome.

Derek was very helpful

Everyone was very great to work with

Nice stuff great place !!!!!!

The service was upstanding, I will recommend.

Derek was great and helped me get exactly what what I wanted. The manager brought over a mattress flyer and basically requested Derek to pitch a mattress sale which was pretty cringe of her. Otherwise a great experience and looking forward to getting my items.

Great selection and prices- Staff was very helpful and friendly.

Great customer service

I bought the "better than a bed frame" when I bought the mattress. It squeaks every time you move. Was told it was metal and nothing could be done. Had it less than 90 days. So now I have to exchange the mattress because that might help? Makes zero sense. So I am sending pictures to the warranty department to exchange the mattress. All over a $300 metal bed frame. I just want to return the frame at this point because of the squeaks. But they won't do anything with it. 1 year manufacturer warranty. Disappointed.

Dana originally helped me last week? She was excellent. I decided to come back to purchase this coffee table. Chad helped me with my purchase this evening. He was excellent. He gave me thorough information about the coffee table. He was both patient and kind

The movers arrived wreaking of weed and said the sales people will Say anything to make a sale! They tore our walls and flooring up, trying to take it up stairs! after trying to get furniture upstairs for 20 minutes one man came up and made me sign a waiver! I didn’t know at the time that there was damage, but I told him I didn’t want to sign the waiver until they were finished! He then went on to tell me if I wanted the furniture brought up to the room. I would have to sign it so I did sign it at that point! Then after a few minutes he came upstairs and told me it wouldn’t fit! Ashley has not helped at all to take care of this situation. All they say is that sorry for the inconvenience now my husband and I have to pay $2000 for the repair work and didn’t even get the furniture. Do not go to Ashley‘s!!

Excellent service

Sales was great but prices seemed high for "sale". Will update after delivery of chair to see if it is delivered on time as promised with nothing wrong.

Great service and support

Really nice store. Great service. Very knowledgeable and friendly staff.

Derek was so much help and very personable and welcoming. Would absolutely recommend shopping here.

(Translated by Google) Very bad store, the mattress I bought was delivered to the wrong place 3 times, and they still won't refund it. (Original) 很糟糕的门店，买的床垫送错3次，还不给退。

We had a great experience buying a living room set. Staff was super friendly helpful. Got a great deal.

We had a great experience with Dana! Not too pushy, listened, and recommended great options to us based on our tastes. She got us set up with the perfect sectional. We felt right at home from the moment we came in till the moment we left. Excellent experience. Highly recommend! 😁

Derek was helpful in the store to show me different options in my price range. Finalizing the order and having delivery was a breeze. They showed up on time . Good experience with this store!

Dana was a pleasure to work with. Very attentive to our needs.

Good customer service service and easy checkout

Dana was extremely helpful to me while shopping. She was pleasant, extremely professional and answered all of my questions. The store is fantastic.

Plenty of options, staff was great. Went with the option of warranty this time which comes back to you if you don’t use it so that’s nice!

I would never buy from this store. Derrick acted completely uninterested and had trouble communicating what he had. I felt like I should chase him down as he punched on his tablet. I had cash to spend and spent it somewhere else...I wouldn't buy from him if he halved the.price.

I’m not a huge fan of places that will “hover” and “jump you” with sales people, but the staff is friendly and knowledgeable and took care of me very well and very quickly. I also enjoy their products.

Excellent - sales person was very helpful and knowledgeable

Derek was great helping me look what want and didn’t rush me and explained everything clearly.

Marland Young was great to work with. He gave us “room” to browse while keeping an eye on us. My wife had several questions and he was readily available for answers. The purchase process was seamless. Very good experience with Marland being the main factor.

Most expensive and worse furniture I’ve ever bought! We bought a bedroom suit there a few years ago. The handles break off of the dresser and night stand all the time. They are thin metal and snap off and break . You should not have to buy a furniture warranty for handles . We are not rough with our furniture. We can’t get replacement parts. Do yourself a favor and buy your furniture elsewhere!

Danielle was spectacular, true professional

Great customer service saleslady ashley was great she knew everythind about all the many loveseats had to offer and not pushy gave us pleanty of time too check all options thanks

Ashley at Ashley Mt Juliet is awesome. Not only is she very knowledgeable about the inventory but a pleasure to do business with. We will be back!!

We really appreciated the outstanding service we received from Ashley at the Mt Juliet store. She was happy to help us and answered all of our questions with a smile!

We had an awesome shopping experience at Ashley Furniture in Mt. Juliet! 🛋️🛏️ Super excited for our new living room and bedroom furniture to arrive. 🎉 Shoutout to Danielle for being so attentive and detail-oriented—thank you! 👏😊

My experience was Phenomenal! Just ask for Ashley she is Amazing. Cant wait to come back for the rest of my home needs.

Ordered 2 rugs mid Dec. One came damaged and dirty the other one never came. 3 months later Fed ex lost it and it took a month to get a refund.

Marland was great! The staff was very helpful and friendly, the store was clean and well stocked. Even though the store didn’t have what I originally wanted Marland was great with helping me find something that would be perfect! I didn’t feel overwhelmed when I first walked in and they gave me time to do my own browsing without any pressure of a sale!

I was very impressed with the customer service. I was only there to window shop and look around to what had in the store. I shared with the employee and he respected my space and still shared great information. After walking around a little bit we came to the tempedic beds and was sitting and checking them out. Without pressureing us to buy one rather he educated us thoroughly about the different beds and what they offer. After about 20-40 minutes later I knew we wasn't going to purchase the bed that day. But I was moved to purchase a pillow that was 140 dollars. So now we look forward to purchasing the bed in the future, and the customer service was so great I just didn't want to leave empty handed. It was clean and no one was rude. When someone tries to pressure me into buying something it's a automatic no for me I wasn't pressured at all but rather educated and that moved me to buy something when I was there to only look A great experience always pays.

Ashley in Mt. Juliet is incredible! The workers were incredibly helpful!

Love the loveseat. It is high quality. Sales person was extremely polite and very helpful.

Danielle was beyond helpful with finding me the perfect furniture for my new place!

Brandon was a very young nice man and very helpful. Needed help with a recliner that we could sit in and our backs wouldn't hurt. I think we found one and it is also a lift chair. Will be delivered next week.

Salesperson was very helpful, Marlon was great

They will tell you whatever they have to to make the sale. It's all lies. Read the fine print.

Tracey was very helpful, courteous and kind. She made our purchase easy and quick.

READ THE FINE PRINT. Do not trust the sales associates. My wife and I went there on February 9th and bought a sofa and a mattress. We originally had just gone to get a sofa but decided to check out mattresses while we were there. The associate (Ashley believe was her name) told us not to worry that we had 30 days to decide if we liked the mattress we were looking at. She had been showing us one of the most expensive ones which I wouldn't have even considered if there wasn't a trial period. I mentioned the 30 days multiple times and she reassured my wife and I that if we didn't like the mattress we could get our money back in 30 days. Yeah, that was not true. We didn't like the mattress after getting it. It was $3600 on sale after taxes. I called to see about returning it and was told no returns. I was then told I could exchange it for something more expensive or equal value and pay the difference. I told the person that is not what I was told. I went to the store and they told me the same thing. The guy at the Mt. Juliet store told me I could get something cheaper but I would take the hit. I told him that's not what the girl told me and he said I could come back tomorrow and speak to her but there are no returns or refunds on mattresses. To be fair we're stupid for not reading the fine print because people just say things to make their commission but what a waste. I like the couch but I'm tempted to return that on principle. I would not recommend going to Ashley. They mislead and the guy who I spoke to today at the store and the one on the phone couldn't have cared less. I'll never shop there again.

The store in Mount Juliet. It's awesome everybody was professional there

Ashley was a perfect sales member to work with. Helped us get exactly what we wanted without being pushy or overbearing

Derek is a very helpful sales associate. He didn’t make me feel pressured, he showed me what I was looking for which was a couch and then told me to just sit relax and take my time.

We purchased and recliner in 2022 and love it. Now back for sofas and Tracey took awesome care of us! There a beautiful selection of furniture at Ashley and the quality if fabulous!

The process was smooth and easy. They also price matched a website that was selling the same furniture for 50% off.

Good variety, good prices and excellent service.

I had great service- very efficient and professional and she went out of her way to help me,

I had a great experience! Brandon helped us get what we needed.

Contemplating sending everything back. The movers couldn't speak English and scratched my brand new floors! If I could snap my fingers and get my money back I would. Absolutely horrendous. I bought a bed and thought I had a box spring. I now have a bed in pieces, rolled up in plastic, with no box spring. I made it clear I needed the box spring. I bought half of my furniture at Haverty's and the other half with you. I should have given Havertys all of my business. What are you going to do about my floors??

The whole crew is amazing but y’all go see Chad Partee he’s so helpful!!! And the pricing and selection is amazing!

Derek was fantastic from the beginning. Would highly recommend this very clean and organized location.

Ashley was Friendly, Knowledgeable and Polite!

Very good. Ptompt assistence. Very pleasany

Always a pleasant experience when shopping at Ashley Homestore. Thanks to Derek and Tim for being so patient and helpful! I know my son will be happy with his new furniture!

Ashley (the salesperson) was great to deal with. Never pressured me to buy anything, or hounded me. Just let me browse and stopped by occasionally to see if I had any questions. I’ll definitely go back when I need other furniture.

Great experience with Ashley! She was very helpful with our needs and very patient with us. One of the best experiences with a sales person we have had!

Derrick was very helpful in finding a recliner for my husband.

Always a pleasant shopping experience!

Very quick and easy

Very accommodating staff. Thank you!

Derek was great to work with! He was very helpful and made the process very easy and affordable.

Great selection and great salesman

Brandon very nice and helpful. We have purchased many items before.

We looked around for swivel chairs, and found Ashley to have a great selection, great products, great prices, and great service.

Ashley was wonderfully to work with. Very helpful and courteous.

Brandon was great! Helped me find exactly the right chair for my mom. Helpful and patient!

Fast, friendly service with a smile.

Marcus and Tim are amazing! If you’re looking for great customer service, friendliness, and knowledge about products and pricing, find them!

As I entered the Ashley showroom I was given the privilege of looking around the area to get my bearings of where I would go, and after a couple of minutes, a beautiful associate, Ashley came with a sweet demeanor, no pressure, and tips on how to look at the furniture and pricing. My son and I were able to Peruse the whole area and found exactly what we needed in our living room furniture. Ashley was exceptional and made our transaction very pleasant. You gotta keep this little girl.

Ashley of Ashley was very professional, friendly and helpful with our purchase. She is a jewel!

The store associate was most helpful and pleasant to work with, giving us the best options to receive our chair. Thank you!

I enjoyed shopping in your store. I had the pleasure of being taken care of by Brandon. He took his time showing me sofas I was looking for. More importantly he listened to what I had to say, what my concerns were and my needs. He gave me a good deal on my purchase and I loved that. I will continue to do business there.

Marcus is always super helpful! Have bought several pieces of furniture from him and the store.

I had to change my five star rating due to the poor condition of the table we received, lack of communication, and multiple false delivery messages. I have called many times and asked for a manager to be given the run around and be put on hold. I’m pretty sure we were sold a used or refurbished table when we were expecting new due to the flaws in different places on the table. Now I’m stuck trying to figure out next steps for a replacement. They have lost my business.

TrAcye is amazing! Never pushy and salesy but incredibly helpful.

Derek is Awesome, as always! He takes the time to get you the best deal!

Great customer service. Approached us at the right moment. Very knowledgeable and helped us find exactly what we needed. Great financing options. In-stock and white glove delivery coming soon in 4 days!

we spent a couple hours with Danielle and she was amazing. We had a big list and she took of everything without issue. She’s super nice and wonderful to work with. She also made sure that we received all the available discounts and was not pushy at all. Great experience.

It’s always a pleasant experience shopping at this location. Thank you!

Any customers if you wants to buy any furniture or any stuff from this store first think ten times because they have very bad return policy. They don’t take return not only furniture the bed cover also. That’s why I suggested not to buy anything from Ashley.

Veryfriendly. Good selection.

The sales people at this store are phenomenal. The delivery process has been a nightmare, and I still don’t have my purchase. I set a time window through their system and made arrangements to be available, and then a bot changed the window of time. I can’t get a human on the phone to give me a reasonable timeframe for my delivery.

Great service!

Ashley was terrific! I called to see if they had men's recliners and she met me when I got there and I found what I was looking for in 15 minutes. Paid and left. Great experience!

Great experience! I knew what I wanted when entering the store great sales lady came up and handled my purchase! I’m now enjoying my recliner

DON’T SIGN FOR YOUR FURNITURE! Let this be a lesson from someone who is now stuck. We ordered a new sectional. It got delivered while wife was at home but I was at work. Wife thought it might be too big and we may need to change a loveseat section to a one seat section. We were told if it was too big, we could do this. We were NOT told that once it was delivered we couldn’t do this. When I got home, same day of delivery, we decided we wanted to change that one piece out. Sales lady said it would be no problem, call their customer service line and they would handle. We did and they told us it was too late (mere hours after delivery mind you) and there was nothing they could do. We texted sales lady back and didn’t hear anything. We were persistent and eventually she told us she would handle. We got run around for a few weeks and now are being ghosted. Will never do business here again and I caution you to do the same.

We had the best experience buying new furniture. Danielle was extremely knowledgeable and straightforward on what would best fit our needs, while still giving us the space to peruse and browse. We will definitely return in the future when we need more furniture!

Service was great since my sales Tracye helped me. She was very patient and helpful. Not pushy at all just sweet and personable. The recliner that I purchased was just what I needed..

Very nice store, great sales people. Friendly and helpful.

Nice experience. Not pushy and really helped me on my purchasing decisions. I would definitely recommend Ashley Furniture to anyone looking for quality furniture. Ask for Ashley too…. She was most helpful.

Went in with a certain piece of furniture in mind. Found exactly what I was looking for and the young lady that helped us got it all typed up and gave me the internet price. In and out in 30-45 min. It was definitely a 5* visit.

Wonderful experience. My sales person, Derek, was very helpful. Prices were better than expected. Great Black Friday specials.

Cory was great. Super helpful without being pushy. Can’t wait to get my new couch.

Sales rep was VERY good and knowledgeable.

Ask for Ashley. She knows her stuff and will take great care of you

Everyone was awesome from our sales woman Tracy to pickup . Such a sweet woman that got ups signed in for pickup and the guys in the warehouse that loaded us was great !!

Derek was great.

Derick, made it so easy to purchase our living room furniture.

My sales rep was awesome

I’ll tell you what I had the best service that I’ve ever had in my life, I went in there with exactly what I wanted took me like two seconds to find it because the young lady that waited on me Danielle was right on it and she knew exactly what I was looking for. I highly highly recommend this place. Amazing customer service.

Very smooth transaction I did not feel pressured to buy anything Corey did a great job in answering all my questions. Thank you.

Danielle was great! Dennis Dalton

Tracye was amazing, helping us find the exact pieces for our new home. Thank you!

Everyone was so helpful and I am so excited to get my new sofa and loveseat!

Tim was phenomenal. Super friendly. Quick to help. Solution oriented. The price was irrelevant. The experience I’ll remember. Thanks Tim.

⭐️⭐️⭐️⭐️⭐️ I had an exceptional experience at Ashley’s Furniture! From the moment I walked in, Danielle, our salesperson, was attentive, knowledgeable, and incredibly helpful. She made the process of putting together my purchase so smooth and stress-free. Danielle understood exactly what I was looking for and ensured everything went seamlessly. Tim, the store manager, also checked in to make sure we were satisfied, which was a nice touch. Thanks to their efficiency, we were in and out in no time! Highly recommend this store if you’re looking for great service and a quick, hassle-free shopping experience.

I found what I was looking for quickly. Clerk was not experienced in sales. Did not explain that delivery was 99.00 She also marked the wrong mattress to be delivered. I discovered error and returned to the store to correct.

I had a great experience at Ashley! Great customer service! Fast and professional!!

Tracye was fantastic in her service to get the type of recliner I needed to maneuver post achilles tendon surgery. I have been extremely happy with my new recliner and plan on purchasing a new living room set from Ashley HomeStore in the future,

Marcus was excellent. He was very knowledgeable about the furniture we were looking at. He made everything go so smoothly with checkout and the delivery dates. I highly recommend Ashley Furniture and Marcus as your sales person.

We had SO much fun!! Sales team was amazing and very informative. We felt very at home and spoiled for sure! Highly recommend ❤️Wait… let me shout out to Tracye Roll and Ashley Whitaker!!! Kudos friends!!!🥰

Danielle was extremely knowledgeable and helpful.She checked to make sure we were getting the best price they had to offer on our order. Would work with her again in the future

Ii was help by a very nice lady,she explained all I needed to know about the furniture that I want 😀, she was so professional, and nice,I love the furniture that I choose. Thanks so much.

Quick easy satisfied with everything no hassles in and out great product!

Danielle was very helpful. I had a credit on my account and she walked me through different items through the store that I might need. Happy with my purchase

Cory did an amazing job taking care of exactly what I needed. The shopping experience was seamless and easy. We came to purchase a full guest bedroom suite after months of searching at numerous other furniture stores. We found exactly what we needed and purchased a full suite. Thank you for making it a great experience.

We had a great experience buying our bedroom set and living room set. Brandon, was very helpful and easy to work with. Thank you Brandon for helping our family today. Definitely recommend seeing him!

Cory was very helpful and we found the perfect recliner we think.

Sales person and manager were at the top of their game. Knowledgeable and actually fun to do business with, no pressure.

tim and tracye were beyond amazing! so helpful through my whole process getting my first couch!

Good store

Go see TRAYCE! She was kind, thorough, did not pressure me but gave me space and was attentive in all the right ways.

We had a great experience at Ashley Home Store in Mt. Juliet. We were helped by Derek who was great. Just the right amount of help not over bearing. He answered all our questions and provided info that we needed. They have a good selection of furnishings at good prices. If you go ask for Derek!

Very professional

we have furnished our home the past 3 years and the service and delivery times have been excellent

Stay as far away from this place as possible!!! I am leaving this review after having the same experience with this store twice already! First time bought a couch that took like 6 weeks to get delivered and customer service is horrible! Went in last month and they assured us that our experience was because of COVID and it wouldn’t happen again. We bought a bedroom suite paid in full. They said all items were in stock but rails. 2 weeks later delivery cancelled because NONE of the items were in stock. Delivery rescheduled for 7 days out. Received a text confirmation of delivery day before for 2-5pm. Made arrangements for time off work to be there and nobody called me or showed up! Called customer service again and was told items weren’t in and I had to reschedule another 7 to 10 days out! It had been a month by this point and we were sleeping in the floor. I said no I want a refund. Received email confirmation of refund and was told that would take up to 10 business days to process. We are past 10 days today and still no refund. You can’t get anyone at the store on the phone. Sales lady gave me her personal cell number and never returned my call. They lie and lie to make a sale then scam you. I will post this on every site and social media they are on and am filling a complaint against them. They bait and switch people. UPDATE: I contacted the numbers you left and they told me my refund was never processed!!! Even though I have a confirmation email from Sara Cruz on September 18th that it was. I spoke with Jessica and Kelly today who say there is nothing they can do. WHO IS THE CEO OF THIS COMPANY???

Tracye was great. Helpful. Available. And quick. Always come back to Ashley’s for my furniture

Great customer service

Tracye was fantastic and helped us quickly select a new couch that fit our needs! We had a great experience working with her as well as Tim, the store manager. This store has a great team and solid selection of furniture. Highly recommend!

Salesman was helpful and efficient.

Derrick was very helpful, professional ,friendly, great customer service !!!

Great customer service, very quick prices a little on the high side

Great service and financing but the delivery times are terrible and the prices are just ok. Completely ruins the excitement of shopping to hear it will be a month before you’ll get your furniture.

I am truly disappointed in the service that I received from this store. We went to this location to purchase a new couch after moving into a new apartment. Since we live on the 3rd floor, and the entire reason we were buying a new couch was for the delivery service, which we paid for it to be delivered. When they gave us the delivery options, there were very few times that were afternoons during the week, which is already hard to navigate when my fiance and I work full-time to begin with. After deciding a time, the sales lady told us that if we needed anything to let her know, and we went home to wait for the delivery about a week later. When the day finally came to drop the couch off, which again was a weekday in the afternoon, my fiance left work during his lunch hour, as per the estimated drop-off time that they had given us (keep in mind the sales lady informed us that we would choose a time-slot a few days before drop-off, but the delivery people gave us a very vague estimation as to when they would be there that kept getting pushed back). Finally, they show up and my fiance is trying to help them navigate up the stairs. Before even attempting, the delivery guys looked at our stairwell and simply said that they could not do it and that their manager would reach out to them to schedule a different delivery time. Before he even got a chance to get a number from them, they left, leaving us without the couch. We immediately tried to get someone on the phone with customer service, which was nearly IMPOSSIBLE, and after finally doing so, she simply said that she could not help us, and a supervisor would call us back. Since that's exactly what the delivery guys said to us, and we still hadn't heard from anyone, we went back down to the store to seek help. Shocker, the sales lady we had purchased from was not there, and we talked to one of the managers, who was very nice. He reached out to the ware-house manager and emailed her in front of me to make sure she reached out to us to schedule a new delivery time. Our fear, however, was that they would do the same thing, because if they "couldn't" deliver it in the first place, what would have changed in between the delivery times? He reassured us they would send different people. Finally we got scheduled to a different delivery day, which again was very difficult to maneuver with our jobs. When they day came to receive the couch, they again kept pushing back the time frame for which we would receive it, which prevented us from doing anything the day of to wait for the delivery. Finally, they arrive, and it literally took 5 minutes to get it up the stairs that the other team declared was impossible to do. However, when they unpacked it and put it together the team discovered a hole in the fabric on the back of the couch. Now, something that every sales person has ever told me buying furniture is that if it is damaged MAKE THEM take it back with them. These delivery guys absolutely would not take it back and simply gave us the number to the warehouse manager who would figure out what to do with it, and they left... since I am reaching character limit, long story short, we still have not had a technician come out, and keep getting rescheduled to get the couch taken care of. It's been two months since we purchased it... Do not buy from this company if you care about customer services.

Tracy was great. Same goes for the manager Marcus. Definitely will be back next time we need furniture.

The store experience went well. I am receiving many emails (which i asked not to) Now to see if delivery and quality is as was stated

I was very pleased with the great selection of products at the Mount Juliet store. Our salesperson, Ashley, was very well-informed on all products and services. I was very confident and impressed with all aspects of our recent shopping experience and will recommend Ashley and the company to acquaintances.

Ms. Dana was so nice and very helpful! She made our experience much more enjoyable!

Marcus was very professional and informative while helping us find our furniture

Ashley in Mt. Juliet has a great selection of very nice furniture and mattresses. Danielle was wonderful at helping select just what I needed!

With the bad service, hopefully, they will be put off business.

Derek has been amazing to work with!

Brandan was amazing and super helpful with my situation and the negative experience I had with a different location. He had a hand in making my move so much easier. I can’t wait to get my new furniture pieces!!

I love Ashley and Team Mt.Juliet! Excellent!!

Derek was super good to work with. We would highly recommend.

Ashley was great. She was knowledgeable and helpful.

Ashley was very helpful in getting my order together and getting us the best price.

I purchased furniture which was supposed to ve delivered on 28 August. Without letting us know the date moved to 3 Sep. Then my furniture arrived damaged and I can't accept delivery. Bo phone call from Ashley's to discuss. Pathetic sercice

I don’t really write reviews but I have to give a shoutout to Timothy and Cory for being super patient and helpful throughout the 2 days we were in there!! They had a smile, good sense of humor and came up with all the help and suggestions they could !! We had initially went in there to just look and see what our options were but ended up buying 4 bed sets , a dining table set and 2 mattress! Looking forward to the delivery process now ! 😊

Derek was fantastic to work with. Very knowledgeable regarding all the furniture. I highly recommend the store in Mt Juliet, TN and will purchase from there again.

Brandon was fantastic! He was helpful, informed, friendly & personable; he made the experience quick & easy. 5 star, top-shelf service!

The salesman Corey was very knowledgeable and friendly, not pushy like some stores. I thoroughly enjoyed my shopping experience. The only problem I had was with the delivery process. I selected a date and time and kept getting texts, emails and phone calls about the delivery as if I had nothing else to do!! It became very annoying. Then the delivery times began to change on the notifications which is very disrespectful to the customer. Once you set your time, it should not be changed unless you are called and ASKED if it is OK. People work and there time should be respected.

I was totally impressed with the service and time we received while selecting the perfect mattress for us. The sales personnel were friendly and knowledgeable. They made sure to ensure we purchased what was best for our specific needs. Would highly recommend!

Absolutely exceptional service! Friendly, attentive to our specific needs, and working out the best deal we could come to. They receive our highest recommendation!

My experience there was great thank you for y’all help

Ashley was very kind and helpful. She made buying a new chair a breeze. Definitely would recommend ashley at ashley furniture!

Tracy provided phenomenal customer service. She found the answers to every question we had and even stayed a little after closing to help us get our couch and bedframe. Definitely in good hands if you ask for Tracy!

Quick and simple

Danielle did an awesome job helping me find the perfect lift chair for my mom!

Danielle was great! Super friendly and informative.

Fast and helpful, didn't try to over sale. Simple process.

Marcus was try accommodating. Worked with us to get the best deal possible

Ashley was great and knowledgeable on what we were looking for. Highly recommend her for all your furniture needs.

Very helpful staff. We found just what we needed for a great price.

Do not buy from Ashley Furniture. We ordered a beautiful and comfy couch here for our first home, we were so excited. Delivery was fine. But right after the delivery guys left we realized the couch was too big. So, that day we went in store to exchange it for a smaller size they said “it’s in your possession so we can’t do anything about it, here’s a guest service number you can call”. Called the number twice, was on the phone with them for a hour at a time and got no where. They just kept saying you can’t exchange or return it. It’s insane to me that a company can have no return or exchange policy at all. If we could give it 0 stars we would.

Tracy was great. Answered all the questions we had and provided various options based on our room design

Tracye was very helpful and made the sale so easy. She has great customer service skills! I love the end tables we bought

Ashley was the GREATEST !!! We needed 2 rooms of furniture and wasn’t quite sure of what we wanted. Ashly was on top of it. She understood our needs and guided us to put 2 beautiful rooms together. Thank you

Tracey was great! Told her what we wanted and she knew exactly where to start us. Was in and out!

This place is very large and has a lot of great looking furniture.

John was tremendously helpful. Can't wait to get our new furniture. Update, realized we were only given 25% off on a 30% off sale. Will update review after we discuss for our refunded amount.

Danielle was so nice and helpful. I would def go to Ashley again and ask for her.

Great customer service

Very attentive and showed a variety of options.

Had a very good experience at Ashley's. Staff was helpful and friendly. They have a large selection of end tables and cocktail tables and we were able to find a set that was perfect for us.

Good place to shop

Very casual, easy experience!

When it came for buying the couch! It would be a 5 star. The agent i worked with was fantastic. The shipping is what made me give this whole experience a 2/5 stars. I was originally told my couch would arrive Friday July 5th and they would call me to schedule a time for delivery. They didn’t call, there automatic system texted me and TOLD ME a time (which didn’t work for me) when I replied back I got the response “ Hi STEVEN, someone will contact you shortly.” No one contacted me. I had to call the next day to figure out what was going on. I was told that I lost my spot and I would have to pick a different date. The only other dates that really work are Sundays which they’re closed. I had to rewrite my schedule so I can have this couch delivered. here’s the kicker, they allowed me to pick the date, but I wont give let me schedule a time or give me the time for drop off until 48 hours before. So I have to keep my job on notices because the automated system hasn’t/can’t pick a time yet. I understand that most deliveries have windows and I don’t expect them to have an exact time of delivery like a pizza, but they could at least call me and let me pick what window works best for me and my schedule, not have me hanging in the wind. Once they got your money, Ashley doesn’t care about anything else.

Nice sales people ,however the support services suck, as the delivery people who first came didn't have my right parts for a bedroom suit and the sense of urgency from the warehouse was nil to none. Had to wait another week for side boards and slept in the floor until then. A contractor for Ashley's had to come and put the bed together after the part came in, and they we nice.

FANTASTIC

Tim was an excellent help as I purchased a sofa today. He explained your policies and procedures with Confidence.

Always a joy to work with Danielle. She listens to what your needs are and skillfully guides you through the various options. Never any pressure and no tedious haggling. Delightful environment and the team members support each other. The Ashley selection of furniture has met our needs ever since they opened.

We had such a fun day at Ashley thanks to Derek and Tim!

Excellent assistance from Danielle! Helped me figure out what would work best for my situation and budget!

Great!

Wonderful customer service. Brandan C. was absolutely amazing. Great sales skills, very knowledgeable and attentive. He’s was very kind and more than happy to help my friends look for their first couch set and he showed us many options to fit exactly what they were wanting!

Brendan did a wonderful job in helping us purchase new furniture for our new home! He was very informative and a wonderful sales person! No pressure selling to us at all!

Super nice employees!!!!

Great experience!! They stand by what they say. Fantastic management team.

Go see Tracey! She is kind, attentive, knowledgeable, patient and funny. We went on Monday and laid on many mattresses, Tracey was super patient while we tried to make a decision. She was available by text during the week with quick answers to all of our questions. We purchased a Tempurpedic mattress that took no more than 10 minutes for her to fill out the paperwork and me to tap my card. Super easy process. The store was clean and well stocked. Very pleased with our decision to shop at Ashley!

My salesman John Quimby was awesome. Not pushy, really worked with me on getting what I wanted. I just love Ashley products. Great selection.

Wonderful service and great attention paid to our concerns! Thank you Danielle!

Furniture selections were very good and staff were helpful, but not pushy. I really like this store.

Ashley was very professional and courteous. She went out of her way to help me. She is a credit to your organization.

I bought more than $10,000 worth of furniture here on May 1st, and delivered it more than three times in the interim, which is a waste of time. The color of the bed and bedside table in one of the rooms is not matched. After the request for replacement, there has been no response. There is a base missing from all the items, and the salesperson actually didn't order it, which is very unprofessional and puts the responsibility on the customer. The delivery staff is very unprofessional and will scar the wall. In a word, I am very disappointed that I didn't feel professional service in every link. Never come back, ever!

Terrible experience, I purchased a recliner after being told the item was in stock, only to find out it's back ordered after driving a considerable distance to pick it up. I have yet to speak with anyone from the store after leaving several messages. I had to call customer service just to get the order canceled.

The in-store experience was not bad, but it was long. The salesman was nice, but very unsure of questions and had to leave several times and left us waiting for answers including the checkout process. The pricing of options was not visible in store and we had to take his word for it, and checkout was lengthy. After leaving the store, they delivered our purchase info by email and the address was wrong, the delivery date changed four times (from June 4, to June 5 in store, to June 6 by text and then a follow up text asking to confirm delivery dates with additional dates available at a later time). All this within two hours by their text messaging system, and items were incorrectly listed on our order (the wrong furniture accessories were attached). We are returning to the store to request a full refund and will shop elsewhere. I appreciate them trying to make this right but a series of mistakes did not leave me with confidence that delivery would happen and the product would be satisfactory.

Danielle was very accommodating and helpful and made my first shopping experience with Ashley a pleasant one.

Very nice customer service

Recently I experienced terrible service with an online company. Tim and Ashley listened what I needed. I a happy customer. Thank you so much.

Brandon was very knowledgeable and very helpful. Deal was far better than I expected.

My wife and I have previously shopped at Ashley HomeStore, and were happy with our experience. We have been discussing new bedroom furniture and mattress, so our first choice was Ashley. We were greeted by John, our sales person, and he showed us the mattress chouce we wanted, and allowed us to try different firmnesses, so we could get what was right for us. Then we were showed where bedroom furniture was , so we could select pieces that appealed to us. We also decided to buy new dining room furniture while at Ashley. John was a great sales person. He was helpful, yet left buying choices and decisions up to us. We highly recommend the Mt Juliet Ashley HomeStore to anyone wanting quality furniture and service.

Clean and friendly environment. Staff were extremely patient.

Tim and Derek was very welcoming. Neither was pushy at all. I was actually there to just look. I am buying, had what I thought already pucked out what I wanted online at another store. I sat on every single couch and recliner until I found what I wanted. And I knew what I thought I wanted wasn't it. Plus I got way more furniture better quality plus warranty for the money. THANK YOU!

Fantastic.

After closing on a home in MJ, my wife and I are in the budget for higher end furniture that will last our life time. After getting decent reviews from our friends that chose Ashley Furniture, we decided to give it a try. We walked in, looked around and we were not greeted. We walked around the store for ten minutes, with the only employees we see, standing in the middle of the store, looking at us, but not bothering to approach us. This is completely typical now-a-days with my wife and I being young, but it goes to show we will be taking our business elsewhere!

John did a great job helping me select the right recliner. The store was very nice was my first visit. Smooth buying experience. Delivery Update: I was thoroughly impressed with the scheduling updates provided via text and email. The delivery team kept me well-informed at every stage of the process. Upon arrival, the driver, Allen, greeted me at the door with a friendly smile and introduced himself. He assured me that he would have the recliner unboxed, set up, and fully functional within 5 minutes. Remarkably, I timed him, and he completed the task in precisely 4 minutes and 21 seconds. It is evident that these professionals are dedicated to their work and waste no time in getting the job done. After their departure, I tested the chair and can confidently say that it provided the most relaxing experience I have ever had with a motorized recliner. I am completely satisfied with my investment, as the money was undoubtedly well-spent.

Well, my in store experience was fairly good. They just forgot one item I requested, but later added it at no charge. Since then, trying to get delivery has been horrible. They won’t even get on the phone and speak to you. They use a dumb text message system, and the customer service is the worst I’ve had. First my delivery was scheduled for May 23 5-8 p.m. They waited until the day before to let me know they didn’t have all the items and needed to cancel my delivery. Then they text me to today to reschedule for May 30 with no time window, expecting me to sit around all day and night. I explain that I live alone, work, and have multiple medical appointments. I just retired from the military and am trying to get established back home. They still refuse to offer a time window, nothing to help at all.

We had a great experience with John and the rest of the team! John was extremely helpful and kind through our whole experience picking out all the furniture that we needed for our home. He wasn’t pushing and he even found discounts where he could and went above and beyond for my family! They all worked as a team to get all the paperwork together for me once I knew what I wanted and made sure everything was correct for me. I highly recommend going to Mt. Juliet, Ashley furniture store!

Great selection of furniture and accessories at Ashley Home Store. I was greeted at the door and helped with my choices right away. I had Great customer service with Danielle.

We had a great experience. They had exactly what we wanted. Danielle was awesome. She was helpful but not a pushy salesperson at all. We got approved for financing easily and quickly. I'm very excited about our new living room and bedroom furniture!!!

We love Derek ! We purchase all of our home needs from Ashley !

Ashley’s, Mt Juliet, has a wonderful selection of beds, bed sets, mattresses. Kelsey provided excellent customer service with her furniture knowledge and positivity . She was very helpful with showing us a variety of bedroom ideas and with our final selection. All of Ashley’s staff were friendly, courteous and helpful . I highly recommend Ashley’s in Mt Juliet, Tenn. for any of your bedroom furniture needs. I’ll be sure to return there when I start furnishing other rooms in my new house. !

Ms. Danielle was very helpful and professional. She is knowledgeable about the products they sell .

Both employees who helped us were very nice and were able to answer all of our questions

Kelsey was amazing! I wanted a Loveseat, recliner with NO cupholders. She searched and found it! She was exceptional!!

It was a great experience shopping at Ashley's in Mount Juliet. John greeted right when I came into the door and he was able to answer all the questions I had. The overall purchase was fast and easy. Thank you for great customer service.

It was a great experience, found just what we wanted a a great price, very helpful staff.

Derek was fantastic! Very patient, informative and to the point! Grant, Store Manager, was super nice too! Cant wait to receive our new bedroom furniture! Thank you!!!

Great customer service! Very friendly and helpful

Excellent Customer Service

I was well pleased with the service I received from the time I walked into the store until I left.

Everything was great while purchasing the bed and frame. After purchase they talked me into delivering it due too how “difficult” it was to set up. Once delivery guys showed up they set it up like they should. Wanted me to sign off on it but they only installed my frame my mattress was nowhere to be found. After finally getting support on phone they informed me that the frame was on another order that was supposed to be picked up. I was confused because if i was going to pick up one thing i would have picked it all up and saved 350$ instead i had to drive a hour and a half to pick up a mattress. The salesman told me there was nothing he could do to help me that he felt sorry for me though.with me needing this bed due too my wife being pregnant he said i could have it delivered in a few days. Obviously, that wasn’t going to work due to needing a bed now and giving mine away After speaking with tech-support, they offered me 5% off. I asked him what 5% off of my around $10,000 purchase was they told me $200 I do not believe that was fair at all highly upset with the customer service from Ashley home furniture after hearing multiple bad reviews Still decided to give them a chance, but made a mistake. Will never be using Ashley again due to the multiple different issues that occurred with the simple transaction.

Great service! And amazing furniture! Thank you!!

Ashley's Mt. Juliet has a great selection of furniture, design ideas and a very courteous, professional sales staff. Really appreciate Brandan and Tim's assistance.

Great selection and service. Not a lot paperwork. Used CC to pay so don't know about financing. Great experience overall.

John helped me get exactly what I was looking for and with a great price and delivery time!

Darren was fantastic and very knowledgeable of all your products. Looking forward to the delivery of my new sofa.

Very helpful and they showed us different merchandise. They explained everything to us very friendly and helpful. Thank you so much.

Derek at the storm Mount Juliet, was amazing! He’s very knowledgeable and helped us pick out exactly what we were looking for!

Derrick was excellent. Very kind and answered all Our questions. Great service

Ashley Whitaker is the best! She was very patient and helped me pick out the prefect chair for my home!

Delivery was flawless!!! Thanks guys n gals!!!

Tracie was so pleasant to work with, knowledgeable and quick/slow when we needed it.

Great service

Great customer service and pricing!

Great experience. Helped me find the product I was looking for

The sales manager, Max, was so accommodating and ready to help. I so appreciate all the help and the commitment to his promise. Terri was instrumental in finalizing the transaction and helpful in finding more to buy. Thank you.

Grate sales people were great very good service

Danielle was very attentive to me and she was also knowledgeable about the products. I will definitely shop there again.

Kelsey helped us find our living room couches with ease! She was fantastic and super friendly and we really appreciated her help! Thanks Kelsey!

Danielle was a delight to work with

Ashley Homestore made me feel helpless, and my wife afraid & anxious. Red flags 1. Company is unable to communicate issues are happening with customers 2. Company unable to communicate with itself 3. Company unable to share fulfillment phone numbers with customers 4. Employees too scared of being fired that they refuse to call their bosses. 5. Employees expressed frustration with not having next steps. 6. Company satisfied with leaving customer with no next steps to resolution. 7. Company prefers to threaten to call the cops to make a customer leave so that they can go home rather than help. Here is the story: Furniture was arriving for a new house that we were finally finished remodeling. We were excited after we picked out our furniture and purchased, which went fairly smoothly, that sales rep Danielle was awesome and deserves a raise and a promotion. The breakdown started during my workday when my wife writes me statements like "These guys r not friendly" and "I'm scared here with them I don't like their white glove treatment at all" and "Dropping chair n they don't understand any English" I talk to her and after making sure she feels safe enough not to stay on the phone with me, the men attempt to leave. When backing out their truck they drive their front wheels into soft grass on my property and get stuck. The men proceed to take stuff out of our shed without asking and try to get unstuck. Again my wife is not comfortable talking with these people so she stays out of it. We assume that a tow truck is coming but we receive no information. This began at 1:00 while I was at work and unable to make things happen. 4 hours later I'm off work and no tow truck, and we still have no information. My sister is blocked from her home on the property and she starts making phone calls trying to get answers - tow truck information, trucking company, anything. We talk to someone, and get promised a call back. We never received a callback. While waiting I'm blocked from getting to my home and am trying to stay out of the way of the hopefully tow truck that should be coming. Another hour goes by with the inability to reach anyone at Ashley Homestore. Not the store, not the call center, nobody. So I go to the store, and get no help. The salesperson at the store says their hands are tied, that they have nobody to call, that they can't call their boss for fear of being fired . She tried to reach out in back channels to get information. Ultimately it ends with them threatening to call the cops if we don't leave, not because I'm irate, but because they need to close the store and go home. I'm left helpless - no information, no contact information, and a severe lack of communication. Meanwhile, these two men are at our house without anyone coming to check on them. No food or toilet, and again my wife is not comfortable with these men due to their earlier behavior. My brother-in-law finally can come take care of them. Finally, the truck company contacted us at 9:15 when this process started at 1:00. A tow truck is 30 minutes away, maybe, apparently the trucking company has been trying and getting canceled on for hours and nobody talked to us. The vetting of these trucking companies is severely lacking. Do NOT go to Ashley Homestore, if you have a problem they are not equipped to handle it. Documenting red flag process updates they should consider to reduce these issues in the future. Instead of celebrating with a movie on my new couch I was supervising a tow truck til after Midnight that I had to move heaven and earth to find ANY information on. They also tore up my yard. Which probably costs about as much as I paid for the furniture, and the furniture at Ashley Homestore isn't exactly cheap. I do NOT recommend Ashley Homestore, this is the second issue I had with their fulfillment of delivery and setup with a 4 year gap. The first one I wrote off as a fluke, this one I won't. If you might need any help, go anywhere else.

Good choices. Very efficient process.

We want couch. They have couch. We buy couch. We get warrenty for 5 year. I smile. It made me big happy.

The sales girl was very helpful in picking out the right furniture and getting us some measurements

We were greeted with a smile. Absolutely NO pressure from our sales person. She stayed with us as we wandered the store and tested every recliner. All questions were answered promptly and truthfully. Exceptional knowledge of all the fabric types and their care and wear.

Cory was very helpful and respectful

Danielle was a fantastic salesperson. Not pushy, but very attentive. She listened to me and took the time to learn what we were looking for. Great experience.

EDIT #2 Our couch was again scheduled for delivery and was AGAIN pushed out til POSSIBLY JULY. WE ORDERED THIS AT THE BEGINNING OF FEBRUARY. DO. NOT. BUY ANYTHING FROM THIS COMPANY. The only company more incompetent is xfinity but it's a CLOSE race. EDIT: The experience was great except now Our couch delivery has been delayed by over a month from the original date we were told it would be delivered. This is completely unacceptable and we honestly might be canceling our order altogether because we don't want to wait 5 weeks to get a couch we were told was in stock at the time of ordering. Corey was fantastic! He helped us find exactly what we wanted. Ask him about the 3 year warranty🤣🤣

Great experience with Ashley Furniture. Sales person was wonderful and not pushy, which I loved. Great pricing and easy to get my order placed.

Cory was very good. Answered all our questions and made sure we could get what we needed to move into a new house.

I love Ashley. I have shopped here for years and refused to shop anywhere else. Their furniture is made really good and customer service is always helpful. I had Derek and he was absolutely down to earth and very knowledgeable about what we needed.

Ashley was great and gave us options which helped us make the right decision on our purchases.

Kelsie was very professional and helpful throughout our process. Thank you

Brandon was our salesman today and he did an excellent job. Very knowledgeable, helpful and patient!!

Danielle was kind and helpful and gave me space when I needed to confirm my choices.

Danielle (Mt. Juliet) was a pleasure to work with on selecting a mattress. She made me feel comfortable and happy with my choice.

Friendly service and quick checkout

Super nice service. Issues with pricing on a couple of floor decor pieces we were buying and checkout took way too long but overall good experience.

Friendly service. You never know if the salesperson is going to be pushy or not when you visit a store like this. Derek was friendly and informative when providing us our options and encouraged us to take our time to browse the in-store selections. He also showed us online options in case we liked any of those better. Great service!

Great customer service! Ashley was very helpful!

Derrick was great an staff also Great furniture selection Quick an easy

At the Mt. Juliet Ashley Home Store, salesperson Ashley was wonderful. She was helpful without hovering, and we found our perfect living room sofa and chair. Great selection, beautiful furniture, and friendly staff! A good experience!

I went in with an idea of what I was looking for. Brandon knew all the right questions to ask and guided me to what should have been the perfect recliner. A little pricier than I planned to spend, I was concerned that my cats might see this as a big cat toy and I was right. I was assured this wouldn’t happen and he even brought out some tool and jabbed into it, leaving no mark. I think it was a breakaway tool. I had to cover a lot of it with furniture protectors.

Ashley was great!

Danielle was great, we were very happy with her as our sales person and we were happy with the the products

All of the employees are very welcoming.When I walk in it reminds me of the TV show Cheers. They’re always quick to address my needs, which make me feel very special. Best group ever!! Ms. Linda

Brandan and Kelsey were both very helpful in advising us on our purchase decisions and in the financing options. Will definitely shop here again.

Bought a queen-sized mattress. Salesperson was knowledgeable and helpful. Have bought here before, and each time the experience is very good.

Very nice person

They were very helpful. And my chair will be delivered in 4 days!

We came in on a Friday to look at new bed sets and mattresses, and after many hours and excellent service from Kelsie, we left after ordering some new furniture!!

Brandon was the perfect Ashley Rep . The entire staff was very helpful and thank you Max for your personal touch .

Make sure you get everything and writing. I was told I could return or exchange if I wasn't pleased. I tried to return it 24 hours later. They said there ABSOLUTELY NO WAY. Please DON'T GO! You will Regret it

Custom service was excellent!

Very polite and respectful gentlemen. Delivery was on time !

Tracey was an exceptional sales person that walked us through the various options. Thanks Tracey!

Kelsey was very helpful with our recent purchase

Kelsie was knowledgeable and very helpful with our purchase today! She made everything so easy and hassle free! Definitely ask for Kelsie or Maxx! They make it easy!

Prices were high for the quality of furniture we were looking for.

The lady that helped me was amazing

Wonderful experience with great team

Really great experience in store and with the delivery. Very happy thank you!

I am very pleased with the updates on the delivery time, and the service provided by the two delivery personnel, very professional. Very pleased with the overall process however, Ashley store salesman told me the furniture would be assembled in my home in reality it was already assembled, so only took a 15 minutes for delivery and placement in the home.

Excellent experience. Staff was very friendly and helpful. Great deals too. Would recommend for a seamless experience.

My delivery and set up was done in under 40 minutes! The workers were friendly, and took all of the boxes and trash with them. I would recommend using Ashley (and specifically their premium delivery) to anyone!

Ashley was very helpful, made the entire process very easy.

The guys were quick and efficient. HOWEVER! There were 2 cats in the house and one of them kept leaving the door wide open!

outstanding service!

Max was very helpful working with us on our purchases.

This place was great. Found just what we wanted at a amazing price. The young lady there was so nice to help us old folks to find what we needed.

Danielle was amazing the others was very welcoming to! Helped me with my 2yr old so I could get the couch I wanted

Beautiful furniture. Delivery was great!

The associate that worked with me was Tracey she was great helped with the discounts and I was extremely pleased!!♥️

They did excellent job. Notifications were great and very accurate. I knew they were in driveway before they arrived.

Service up to the point of purchase was good. But once they had the money, it was a different story. The salesperson scheduled our delivery for the wrong day. She declined the opportunity to correct the mistake and instead told us to contact the store. The store was generally indifferent and acted inconvenienced by my call. Delivery was delayed several days because the were no available dates any sooner. And Jenny the Chatbot will aggravate the heck out of you. We paid $150 for "premium delivery" so we could have the furniture days later than promised.

Friendly. Patient. Informative.

Had a very specific need that was directly met.

Derek was friendly and wanted us to be happy with our new furniture. Can’t wait for everything to be delivered.

Quick efficient purchase and good value on three barstools.

Great customer service as always!

Booking experience is good. Ashley should try and remove or readjust delivery charges based on selling product price. Paying more than 13% of product price is not good.

Mt. Juliet store, Brandon was excellent. Great customer service! We made a purchase for our new home. A kitchen table & chairs. Delivery expected 12/03. Excited! Tx Brandon

Sales person took me right to the area I needed to review the piece of furniture I wanted to purchase. Check out was quick, but sales person kept running off to talk to other people.

Great to deal with!

The delivery employees were prompt courteous and efficient. I needed instructions on how to operate the me bed and they provided the information needed.

Great experience at Ashley Furniture with Ashley (yes, Ashley). She was so helpful without being pushy. Fantastic sale for the holidays helped us really stretch our budget.

Bought guest room furniture, accent tables, large shelves and sofa. One or two items didn’t fit in our space well, asked customer service to exchange it for other items as these are now of no use for us. Ashley’s return/exchange policy is different for each store. To their reply, there is zero return/exchange policy at this store. Like we can’t even exchange it for other furniture that suits best for our space. Wasted $5000 just because this store doesn’t consider any exchanges. Compared to other Ashley stores I have been, service/communication is off too. Not happy with our experience here. No interest in any future purchase from Ashley.

Derek was super helpful and knowledgeable and really appreciate all the customer service. Thank you.

Everyone was nice and polite and attentive. Kelsie helped me and she was a pleasant to deal with.

Top notch service at the Providence location in Mt. Juliet. Could not have asked for a better experience. After several bad experiences at other places, it was refreshing to finally have a really good experience buying furniture.

We made a $20,000 purchase from the Mt. Juliet store on Oct 18, 2023. We were promised we would get special attention because our order was so large. What a lie that turned out to be! It is now Dec 6 and we still do not have a dresser that is not defective. The delivery people didn’t file a report that the furniture needed repairs, we finally got the store sales person to file the work order but it went nowhere. The call center in India said there was no work order after we waited another week, a repair service was finally scheduled but they could come for 2 weeks and then they never showed up after we sat home waiting all day. We told them to bring us new pieces rather than repair. Yesterday they arrived and the dresser was even more damaged than the first one we received! We were told someone would call us in 30 minutes, still waiting for that call a day later! Everyone keeps passing the buck. The employees are totally incompetent and the furniture is hit and miss as to quality. We still need a lot of furniture for our new house but we will NOT be going back to Ashley!

Brandan was absolutely the best sales representative I have ever worked with. His patience and willingness to find a perfect match for my home was unmatched! I came in one day and told him what I wanted and my budget and he narrowed down my options and I told him I’d be back. I came back a week later and he remembered everything we discussed! This was such a pleasurable experience and I would recommend Ashley and Brandan 100 times!!

Love Ashley Furniture but the rep we worked with today was uncaring and indifferent.