Ashley Store | Mount Juliet, TN 37122

The associate that worked with me was Tracey she was great helped with the discounts and I was extremely pleased!!♥️

They did excellent job. Notifications were great and very accurate. I knew they were in driveway before they arrived.

Service up to the point of purchase was good. But once they had the money, it was a different story. The salesperson scheduled our delivery for the wrong day. She declined the opportunity to correct the mistake and instead told us to contact the store. The store was generally indifferent and acted inconvenienced by my call. Delivery was delayed several days because the were no available dates any sooner. And Jenny the Chatbot will aggravate the heck out of you. We paid $150 for "premium delivery" so we could have the furniture days later than promised.

Friendly. Patient. Informative.

Very firm uncomfortable recliner

We made a $20,000 purchase from the Mt. Juliet store on Oct 18, 2023. We were promised we would get special attention because our order was so large. What a lie that turned out to be! It is now Dec 6 and we still do not have a dresser that is not defective. The delivery people didn’t file a report that the furniture needed repairs, we finally got the store sales person to file the work order but it went nowhere. The call center in India said there was no work order after we waited another week, a repair service was finally scheduled but they could come for 2 weeks and then they never showed up after we sat home waiting all day. We told them to bring us new pieces rather than repair. Yesterday they arrived and the dresser was even more damaged than the first one we received! We were told someone would call us in 30 minutes, still waiting for that call a day later! Everyone keeps passing the buck. The employees are totally incompetent and the furniture is hit and miss as to quality. We still need a lot of furniture for our new house but we will NOT be going back to Ashley!

There website to check the status of your order has been down since September. When I call I keep getting the run around with my order. I was told some pieces were in than called another week & Im being told nothing was in at all. Approaching 3months now which is expected but dang I was hoping to have my furniture before Thanksgiving but looks like that won't happen. Ordered Sep 8 Back AGAIN!!!2023! Though I would give them another try and no... this company is STILL awful once again after taking my hard earned money still no product after multiple email text and a phone call confirming delivery and I'm left without my furniture and a nonchalant attitude