Ashley Mount Juliet, TN
Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Mount Juliet, Tennessee at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on Belinda Pkwy, next to Chuck E. Cheese. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
My husband and I bought a couch back in April that we saw online. When it came in it was very uncomfortable and we requested to exchange it. Originally the sales person at the store said that they do not exchange for that reason and only when I mentioned doing a return they approved an exchange. Now it’s September and we still do not have the exchanges couch. They have attempted to deliver the new one THREE times now. The first time they brought the wrong couch and the last two times they brought a damaged one. The sales people at the store have been helpful and I don’t blame them but their delivery company that they were with is TERRIBLE. At this point we are so frustrated and just want our couch. Never buying from Ashley Home Store again.
Giving 2 stars because our Sales Rep was good. The customer service is absolutely horrible. I have been on the phone all day, got hung up on, and finally we get to some sort of resolution that involves me calling someone else. They are unprofessional and do not care how much money I just spent on my mattress.
Tracye was great! Patient with my indecisiveness but we got through it and I picked out a sectional and dinette set that I know I am going to enjoy! Thanx Tracye!
Bought a couch 2 weeks ago from Lauren in Mt Juliet. She was great! My couch come today. I thought the guys delivering were wonderful. Deon and has co-worker were in and out in 5 minutes. I had a great experience!
The store is large and full of beautiful pieces but I didn't feel welcome upon entering the store. Nobody acknowledged me or my husband and we didn't like that at all. After about 30+ minutes of looking around only 1 person asked is anybody was helping you two? .. Thank You LYVAN MARTINEZ .. He made us feel like we were important and our hard earned money was wanted. We appreciate YOU and will ask for you by name when we RETURN because I so want the bedroom set you showed us!! 😉 I encourage everyone to ask for him. Thanks for selling us our lovely furniture again we appreciate you sir.
**** STAY AWAY **** Truly writing this review in hope that it gets up the ladder so I can actually be helped. I placed the order for my furniture on May 19th with my sales associate Ashley who I believe is also a member of the sales management. At first this experience was amazing. Everyone was kind and accommodating at the time of purchase. My scheduled delivery day was originally in July. Here we are now in September with my order still INCOMPLETE. Their bogus customer service number is just some people in a call center that really dont have an idea with what is going on. Now that we are past the point of collecting my money and making the sale, the sales associates/managers at the store could care less. Since Ashely has stopped replying to my calls for help I have now been acquainted with Max. Between Max and Ashely I have received a follow up a grand total of ZERO times when promised. The only time a response is actually received is when I have to take time out of my day to practically beg for some type of update. My money is taken and these crooks have the big name of Ashley furniture to hide behind. Also with this being a locally owned store vs a corporately owned store, Ashely's corporate offices can provide you no assistance if you run into issues like I have. This is not even half of the details of what has happened throughout this experience, however I would not even recommend my worst enemy to come go through this buying experience. I have bought over 40 cars in my life, I have bought countless major electronics/appliances and NEVER have I experienced a circus like this. Go buy the same furniture from a family owned furniture store that cares about you. (Yes most furniture stores outside of Ashley carry Ashley furniture!!)
Ashley’s home store at Mt Juliet is The Best store to do furniture shopping we purchased dining table our sales associate was Danniel please ask for her. Also the manager Max is very helpful
I had a good experience shopping! Lauren took great care of Kerry and I.I only wish I didn’t have to wait until the end of October to enjoy my furniture! I’m hoping it will be good furniture that will last a while! Very excited!
I wouldn’t use Ashley furniture ever again. They do everything to sell you the expensive items, once you pay, they don’t want to help much. When you call, the representatives put in little to no effort to help. We bought a base and mattress, our mattress feels nothing like what was tried in the store. The mattresses are sold under false pretences. If you think your mattress will arrive and feel as comfortable as the one in the store, you’re misguided due to them being on the floor for 6 years— false and misleading marketing, advertising. We were told to walk all over our $8,000 bed to “break it in.” Followed by after 30 days of no sleep and suffering we can change the mattress but we’d still have the same issue because ALL beds come very firm when purchased. We called the number Ashley furniture supplied us with to file a complaint with the bed not being satisfactory. I stayed on the line for an hour just to be hung up on by yet another Ashley representative. I wouldn’t recommend Ashley for anything unless you want to lose money and waste your time. Update 08/14/2022, as per the request to contact the email that was commented blow, I still have had no response Or adequate help. The customer service for Ashley is horrible. I’ll never buy anything from this company again. Update 09/20/2022 Still no response or follow up, just a very sore back, wasted time and money. Unless you want to waste your time or find a lawyer, I’d highly suggest buying your items elsewhere.