Ashley Store Mount Juliet, TN

Derek was great.

Derick, made it so easy to purchase our living room furniture.

My sales rep was awesome

I’ll tell you what I had the best service that I’ve ever had in my life, I went in there with exactly what I wanted took me like two seconds to find it because the young lady that waited on me Danielle was right on it and she knew exactly what I was looking for. I highly highly recommend this place. Amazing customer service.

Very smooth transaction I did not feel pressured to buy anything Corey did a great job in answering all my questions. Thank you.

Danielle was great! Dennis Dalton

Tracye was amazing, helping us find the exact pieces for our new home. Thank you!

Service was prompt and the salesman was informative and helpful

Everyone was so helpful and I am so excited to get my new sofa and loveseat!

Bought a $700 power recliner. Paid over $1000 after tax and the $300 warranty. First day it was delivered it has cuts in the fabric in resemblance to a box cutter. I reclined the chair all the way and heard a loud pop and now the chair is stuck fully reclined. Filed a claim online and they emailed me that they needed photos and a serial number. I replied to that email with the information they requested and I get an immediate email saying do not reply to this email, it is not monitored or replied to. So wtf am I supposed to do Ashley? Fix your product! I'm disabled and need a functioning recliner!

Great experience! Tracye was awesome and very helpful. We can’t wait for our new couch and chair!

Tim was phenomenal. Super friendly. Quick to help. Solution oriented. The price was irrelevant. The experience I’ll remember. Thanks Tim.

⭐️⭐️⭐️⭐️⭐️ I had an exceptional experience at Ashley’s Furniture! From the moment I walked in, Danielle, our salesperson, was attentive, knowledgeable, and incredibly helpful. She made the process of putting together my purchase so smooth and stress-free. Danielle understood exactly what I was looking for and ensured everything went seamlessly. Tim, the store manager, also checked in to make sure we were satisfied, which was a nice touch. Thanks to their efficiency, we were in and out in no time! Highly recommend this store if you’re looking for great service and a quick, hassle-free shopping experience.

I found what I was looking for quickly. Clerk was not experienced in sales. Did not explain that delivery was 99.00 She also marked the wrong mattress to be delivered. I discovered error and returned to the store to correct.

I had a great experience at Ashley! Great customer service! Fast and professional!!

Tracye was fantastic in her service to get the type of recliner I needed to maneuver post achilles tendon surgery. I have been extremely happy with my new recliner and plan on purchasing a new living room set from Ashley HomeStore in the future,

Marcus was excellent. He was very knowledgeable about the furniture we were looking at. He made everything go so smoothly with checkout and the delivery dates. I highly recommend Ashley Furniture and Marcus as your sales person.

We had SO much fun!! Sales team was amazing and very informative. We felt very at home and spoiled for sure! Highly recommend ❤️Wait… let me shout out to Tracye Roll and Ashley Whitaker!!! Kudos friends!!!🥰

Danielle was extremely knowledgeable and helpful.She checked to make sure we were getting the best price they had to offer on our order. Would work with her again in the future

Derek was most helpful and very informative. He helped me find the perfect couch that I was looking for I applaud him for his honesty and patience with me. I will definitely ask for Derek when I come back to Ashley furniture store thanks so much!

Ii was help by a very nice lady,she explained all I needed to know about the furniture that I want 😀, she was so professional, and nice,I love the furniture that I choose. Thanks so much.

Quick easy satisfied with everything no hassles in and out great product!

Danielle was very helpful. I had a credit on my account and she walked me through different items through the store that I might need. Happy with my purchase

Cory did an amazing job taking care of exactly what I needed. The shopping experience was seamless and easy. We came to purchase a full guest bedroom suite after months of searching at numerous other furniture stores. We found exactly what we needed and purchased a full suite. Thank you for making it a great experience.

We had a great experience buying our bedroom set and living room set. Brandon, was very helpful and easy to work with. Thank you Brandon for helping our family today. Definitely recommend seeing him!

Cory was very helpful and we found the perfect recliner we think.

Sales person and manager were at the top of their game. Knowledgeable and actually fun to do business with, no pressure.

tim and tracye were beyond amazing! so helpful through my whole process getting my first couch!

Good store

Go see TRAYCE! She was kind, thorough, did not pressure me but gave me space and was attentive in all the right ways.

We had a great experience at Ashley Home Store in Mt. Juliet. We were helped by Derek who was great. Just the right amount of help not over bearing. He answered all our questions and provided info that we needed. They have a good selection of furnishings at good prices. If you go ask for Derek!

Very professional

we have furnished our home the past 3 years and the service and delivery times have been excellent

Stay as far away from this place as possible!!! I am leaving this review after having the same experience with this store twice already! First time bought a couch that took like 6 weeks to get delivered and customer service is horrible! Went in last month and they assured us that our experience was because of COVID and it wouldn’t happen again. We bought a bedroom suite paid in full. They said all items were in stock but rails. 2 weeks later delivery cancelled because NONE of the items were in stock. Delivery rescheduled for 7 days out. Received a text confirmation of delivery day before for 2-5pm. Made arrangements for time off work to be there and nobody called me or showed up! Called customer service again and was told items weren’t in and I had to reschedule another 7 to 10 days out! It had been a month by this point and we were sleeping in the floor. I said no I want a refund. Received email confirmation of refund and was told that would take up to 10 business days to process. We are past 10 days today and still no refund. You can’t get anyone at the store on the phone. Sales lady gave me her personal cell number and never returned my call. They lie and lie to make a sale then scam you. I will post this on every site and social media they are on and am filling a complaint against them. They bait and switch people. UPDATE: I contacted the numbers you left and they told me my refund was never processed!!! Even though I have a confirmation email from Sara Cruz on September 18th that it was. I spoke with Jessica and Kelly today who say there is nothing they can do. WHO IS THE CEO OF THIS COMPANY???

Tracye was great. Helpful. Available. And quick. Always come back to Ashley’s for my furniture

Great customer service

Tracye was fantastic and helped us quickly select a new couch that fit our needs! We had a great experience working with her as well as Tim, the store manager. This store has a great team and solid selection of furniture. Highly recommend!

Salesman was helpful and efficient.

Derrick was very helpful, professional ,friendly, great customer service !!!

Great customer service, very quick prices a little on the high side

Great service and financing but the delivery times are terrible and the prices are just ok. Completely ruins the excitement of shopping to hear it will be a month before you’ll get your furniture.

I am truly disappointed in the service that I received from this store. We went to this location to purchase a new couch after moving into a new apartment. Since we live on the 3rd floor, and the entire reason we were buying a new couch was for the delivery service, which we paid for it to be delivered. When they gave us the delivery options, there were very few times that were afternoons during the week, which is already hard to navigate when my fiance and I work full-time to begin with. After deciding a time, the sales lady told us that if we needed anything to let her know, and we went home to wait for the delivery about a week later. When the day finally came to drop the couch off, which again was a weekday in the afternoon, my fiance left work during his lunch hour, as per the estimated drop-off time that they had given us (keep in mind the sales lady informed us that we would choose a time-slot a few days before drop-off, but the delivery people gave us a very vague estimation as to when they would be there that kept getting pushed back). Finally, they show up and my fiance is trying to help them navigate up the stairs. Before even attempting, the delivery guys looked at our stairwell and simply said that they could not do it and that their manager would reach out to them to schedule a different delivery time. Before he even got a chance to get a number from them, they left, leaving us without the couch. We immediately tried to get someone on the phone with customer service, which was nearly IMPOSSIBLE, and after finally doing so, she simply said that she could not help us, and a supervisor would call us back. Since that's exactly what the delivery guys said to us, and we still hadn't heard from anyone, we went back down to the store to seek help. Shocker, the sales lady we had purchased from was not there, and we talked to one of the managers, who was very nice. He reached out to the ware-house manager and emailed her in front of me to make sure she reached out to us to schedule a new delivery time. Our fear, however, was that they would do the same thing, because if they "couldn't" deliver it in the first place, what would have changed in between the delivery times? He reassured us they would send different people. Finally we got scheduled to a different delivery day, which again was very difficult to maneuver with our jobs. When they day came to receive the couch, they again kept pushing back the time frame for which we would receive it, which prevented us from doing anything the day of to wait for the delivery. Finally, they arrive, and it literally took 5 minutes to get it up the stairs that the other team declared was impossible to do. However, when they unpacked it and put it together the team discovered a hole in the fabric on the back of the couch. Now, something that every sales person has ever told me buying furniture is that if it is damaged MAKE THEM take it back with them. These delivery guys absolutely would not take it back and simply gave us the number to the warehouse manager who would figure out what to do with it, and they left... since I am reaching character limit, long story short, we still have not had a technician come out, and keep getting rescheduled to get the couch taken care of. It's been two months since we purchased it... Do not buy from this company if you care about customer services.

Tracy was great. Same goes for the manager Marcus. Definitely will be back next time we need furniture.

The store experience went well. I am receiving many emails (which i asked not to) Now to see if delivery and quality is as was stated

I was very pleased with the great selection of products at the Mount Juliet store. Our salesperson, Ashley, was very well-informed on all products and services. I was very confident and impressed with all aspects of our recent shopping experience and will recommend Ashley and the company to acquaintances.

Ms. Dana was so nice and very helpful! She made our experience much more enjoyable!

Marcus was very professional and informative while helping us find our furniture

Ashley in Mt. Juliet has a great selection of very nice furniture and mattresses. Danielle was wonderful at helping select just what I needed!

With the bad service, hopefully, they will be put off business.

Derek has been amazing to work with!

Brandan was amazing and super helpful with my situation and the negative experience I had with a different location. He had a hand in making my move so much easier. I can’t wait to get my new furniture pieces!!

I love Ashley and Team Mt.Juliet! Excellent!!

Derek was super good to work with. We would highly recommend.

Ashley was great. She was knowledgeable and helpful.

Ashley was very helpful in getting my order together and getting us the best price.

I purchased furniture which was supposed to ve delivered on 28 August. Without letting us know the date moved to 3 Sep. Then my furniture arrived damaged and I can't accept delivery. Bo phone call from Ashley's to discuss. Pathetic sercice

I don’t really write reviews but I have to give a shoutout to Timothy and Cory for being super patient and helpful throughout the 2 days we were in there!! They had a smile, good sense of humor and came up with all the help and suggestions they could !! We had initially went in there to just look and see what our options were but ended up buying 4 bed sets , a dining table set and 2 mattress! Looking forward to the delivery process now ! 😊

Derek was fantastic to work with. Very knowledgeable regarding all the furniture. I highly recommend the store in Mt Juliet, TN and will purchase from there again.

Brandon was fantastic! He was helpful, informed, friendly & personable; he made the experience quick & easy. 5 star, top-shelf service!

The salesman Corey was very knowledgeable and friendly, not pushy like some stores. I thoroughly enjoyed my shopping experience. The only problem I had was with the delivery process. I selected a date and time and kept getting texts, emails and phone calls about the delivery as if I had nothing else to do!! It became very annoying. Then the delivery times began to change on the notifications which is very disrespectful to the customer. Once you set your time, it should not be changed unless you are called and ASKED if it is OK. People work and there time should be respected.

I was totally impressed with the service and time we received while selecting the perfect mattress for us. The sales personnel were friendly and knowledgeable. They made sure to ensure we purchased what was best for our specific needs. Would highly recommend!

Absolutely exceptional service! Friendly, attentive to our specific needs, and working out the best deal we could come to. They receive our highest recommendation!

My experience there was great thank you for y’all help

Ashley was very kind and helpful. She made buying a new chair a breeze. Definitely would recommend ashley at ashley furniture!

Tracy provided phenomenal customer service. She found the answers to every question we had and even stayed a little after closing to help us get our couch and bedframe. Definitely in good hands if you ask for Tracy!

Quick and simple

Danielle did an awesome job helping me find the perfect lift chair for my mom!

Danielle was great! Super friendly and informative.

Fast and helpful, didn't try to over sale. Simple process.

Marcus was try accommodating. Worked with us to get the best deal possible

Ashley was great and knowledgeable on what we were looking for. Highly recommend her for all your furniture needs.

Very helpful staff. We found just what we needed for a great price.

Do not buy from Ashley Furniture. We ordered a beautiful and comfy couch here for our first home, we were so excited. Delivery was fine. But right after the delivery guys left we realized the couch was too big. So, that day we went in store to exchange it for a smaller size they said “it’s in your possession so we can’t do anything about it, here’s a guest service number you can call”. Called the number twice, was on the phone with them for a hour at a time and got no where. They just kept saying you can’t exchange or return it. It’s insane to me that a company can have no return or exchange policy at all. If we could give it 0 stars we would.

Tracy was great. Answered all the questions we had and provided various options based on our room design

Tracye was very helpful and made the sale so easy. She has great customer service skills! I love the end tables we bought

Ashley was the GREATEST !!! We needed 2 rooms of furniture and wasn’t quite sure of what we wanted. Ashly was on top of it. She understood our needs and guided us to put 2 beautiful rooms together. Thank you

Terrible customer service! Send incomplete orders and nothing can be done!! Ridiculous that you're quick to take thousands of dollars from people but won't make it right!

You do not back your products!

Tracey was great! Told her what we wanted and she knew exactly where to start us. Was in and out!

This place is very large and has a lot of great looking furniture.

John was tremendously helpful. Can't wait to get our new furniture. Update, realized we were only given 25% off on a 30% off sale. Will update review after we discuss for our refunded amount.

Danielle was so nice and helpful. I would def go to Ashley again and ask for her.

Great customer service

Very attentive and showed a variety of options.

Had a very good experience at Ashley's. Staff was helpful and friendly. They have a large selection of end tables and cocktail tables and we were able to find a set that was perfect for us.

Good place to shop

Very casual, easy experience!

When it came for buying the couch! It would be a 5 star. The agent i worked with was fantastic. The shipping is what made me give this whole experience a 2/5 stars. I was originally told my couch would arrive Friday July 5th and they would call me to schedule a time for delivery. They didn’t call, there automatic system texted me and TOLD ME a time (which didn’t work for me) when I replied back I got the response “ Hi STEVEN, someone will contact you shortly.” No one contacted me. I had to call the next day to figure out what was going on. I was told that I lost my spot and I would have to pick a different date. The only other dates that really work are Sundays which they’re closed. I had to rewrite my schedule so I can have this couch delivered. here’s the kicker, they allowed me to pick the date, but I wont give let me schedule a time or give me the time for drop off until 48 hours before. So I have to keep my job on notices because the automated system hasn’t/can’t pick a time yet. I understand that most deliveries have windows and I don’t expect them to have an exact time of delivery like a pizza, but they could at least call me and let me pick what window works best for me and my schedule, not have me hanging in the wind. Once they got your money, Ashley doesn’t care about anything else.

Nice sales people ,however the support services suck, as the delivery people who first came didn't have my right parts for a bedroom suit and the sense of urgency from the warehouse was nil to none. Had to wait another week for side boards and slept in the floor until then. A contractor for Ashley's had to come and put the bed together after the part came in, and they we nice.

FANTASTIC

Tim was an excellent help as I purchased a sofa today. He explained your policies and procedures with Confidence.

Always a joy to work with Danielle. She listens to what your needs are and skillfully guides you through the various options. Never any pressure and no tedious haggling. Delightful environment and the team members support each other. The Ashley selection of furniture has met our needs ever since they opened.

We had such a fun day at Ashley thanks to Derek and Tim!

Excellent assistance from Danielle! Helped me figure out what would work best for my situation and budget!

Great!

Wonderful customer service. Brandan C. was absolutely amazing. Great sales skills, very knowledgeable and attentive. He’s was very kind and more than happy to help my friends look for their first couch set and he showed us many options to fit exactly what they were wanting!

Brendan did a wonderful job in helping us purchase new furniture for our new home! He was very informative and a wonderful sales person! No pressure selling to us at all!

Super nice employees!!!!

Great experience!! They stand by what they say. Fantastic management team.

Go see Tracey! She is kind, attentive, knowledgeable, patient and funny. We went on Monday and laid on many mattresses, Tracey was super patient while we tried to make a decision. She was available by text during the week with quick answers to all of our questions. We purchased a Tempurpedic mattress that took no more than 10 minutes for her to fill out the paperwork and me to tap my card. Super easy process. The store was clean and well stocked. Very pleased with our decision to shop at Ashley!

My salesman John Quimby was awesome. Not pushy, really worked with me on getting what I wanted. I just love Ashley products. Great selection.

Wonderful service and great attention paid to our concerns! Thank you Danielle!

Furniture selections were very good and staff were helpful, but not pushy. I really like this store.

Ashley was very professional and courteous. She went out of her way to help me. She is a credit to your organization.

I bought more than $10,000 worth of furniture here on May 1st, and delivered it more than three times in the interim, which is a waste of time. The color of the bed and bedside table in one of the rooms is not matched. After the request for replacement, there has been no response. There is a base missing from all the items, and the salesperson actually didn't order it, which is very unprofessional and puts the responsibility on the customer. The delivery staff is very unprofessional and will scar the wall. In a word, I am very disappointed that I didn't feel professional service in every link. Never come back, ever!

Terrible experience, I purchased a recliner after being told the item was in stock, only to find out it's back ordered after driving a considerable distance to pick it up. I have yet to speak with anyone from the store after leaving several messages. I had to call customer service just to get the order canceled.

The in-store experience was not bad, but it was long. The salesman was nice, but very unsure of questions and had to leave several times and left us waiting for answers including the checkout process. The pricing of options was not visible in store and we had to take his word for it, and checkout was lengthy. After leaving the store, they delivered our purchase info by email and the address was wrong, the delivery date changed four times (from June 4, to June 5 in store, to June 6 by text and then a follow up text asking to confirm delivery dates with additional dates available at a later time). All this within two hours by their text messaging system, and items were incorrectly listed on our order (the wrong furniture accessories were attached). We are returning to the store to request a full refund and will shop elsewhere. I appreciate them trying to make this right but a series of mistakes did not leave me with confidence that delivery would happen and the product would be satisfactory.

Danielle was very accommodating and helpful and made my first shopping experience with Ashley a pleasant one.

Very nice customer service

Recently I experienced terrible service with an online company. Tim and Ashley listened what I needed. I a happy customer. Thank you so much.

Brandon was very knowledgeable and very helpful. Deal was far better than I expected.

My wife and I have previously shopped at Ashley HomeStore, and were happy with our experience. We have been discussing new bedroom furniture and mattress, so our first choice was Ashley. We were greeted by John, our sales person, and he showed us the mattress chouce we wanted, and allowed us to try different firmnesses, so we could get what was right for us. Then we were showed where bedroom furniture was , so we could select pieces that appealed to us. We also decided to buy new dining room furniture while at Ashley. John was a great sales person. He was helpful, yet left buying choices and decisions up to us. We highly recommend the Mt Juliet Ashley HomeStore to anyone wanting quality furniture and service.

Clean and friendly environment. Staff were extremely patient.

Tim and Derek was very welcoming. Neither was pushy at all. I was actually there to just look. I am buying, had what I thought already pucked out what I wanted online at another store. I sat on every single couch and recliner until I found what I wanted. And I knew what I thought I wanted wasn't it. Plus I got way more furniture better quality plus warranty for the money. THANK YOU!

Fantastic.

After closing on a home in MJ, my wife and I are in the budget for higher end furniture that will last our life time. After getting decent reviews from our friends that chose Ashley Furniture, we decided to give it a try. We walked in, looked around and we were not greeted. We walked around the store for ten minutes, with the only employees we see, standing in the middle of the store, looking at us, but not bothering to approach us. This is completely typical now-a-days with my wife and I being young, but it goes to show we will be taking our business elsewhere!

John did a great job helping me select the right recliner. The store was very nice was my first visit. Smooth buying experience. Delivery Update: I was thoroughly impressed with the scheduling updates provided via text and email. The delivery team kept me well-informed at every stage of the process. Upon arrival, the driver, Allen, greeted me at the door with a friendly smile and introduced himself. He assured me that he would have the recliner unboxed, set up, and fully functional within 5 minutes. Remarkably, I timed him, and he completed the task in precisely 4 minutes and 21 seconds. It is evident that these professionals are dedicated to their work and waste no time in getting the job done. After their departure, I tested the chair and can confidently say that it provided the most relaxing experience I have ever had with a motorized recliner. I am completely satisfied with my investment, as the money was undoubtedly well-spent.

Well, my in store experience was fairly good. They just forgot one item I requested, but later added it at no charge. Since then, trying to get delivery has been horrible. They won’t even get on the phone and speak to you. They use a dumb text message system, and the customer service is the worst I’ve had. First my delivery was scheduled for May 23 5-8 p.m. They waited until the day before to let me know they didn’t have all the items and needed to cancel my delivery. Then they text me to today to reschedule for May 30 with no time window, expecting me to sit around all day and night. I explain that I live alone, work, and have multiple medical appointments. I just retired from the military and am trying to get established back home. They still refuse to offer a time window, nothing to help at all.

We had a great experience with John and the rest of the team! John was extremely helpful and kind through our whole experience picking out all the furniture that we needed for our home. He wasn’t pushing and he even found discounts where he could and went above and beyond for my family! They all worked as a team to get all the paperwork together for me once I knew what I wanted and made sure everything was correct for me. I highly recommend going to Mt. Juliet, Ashley furniture store!

Great selection of furniture and accessories at Ashley Home Store. I was greeted at the door and helped with my choices right away. I had Great customer service with Danielle.

We had a great experience. They had exactly what we wanted. Danielle was awesome. She was helpful but not a pushy salesperson at all. We got approved for financing easily and quickly. I'm very excited about our new living room and bedroom furniture!!!

Ashley’s, Mt Juliet, has a wonderful selection of beds, bed sets, mattresses. Kelsey provided excellent customer service with her furniture knowledge and positivity . She was very helpful with showing us a variety of bedroom ideas and with our final selection. All of Ashley’s staff were friendly, courteous and helpful . I highly recommend Ashley’s in Mt Juliet, Tenn. for any of your bedroom furniture needs. I’ll be sure to return there when I start furnishing other rooms in my new house. !

Ms. Danielle was very helpful and professional. She is knowledgeable about the products they sell .

Both employees who helped us were very nice and were able to answer all of our questions

Kelsey was amazing! I wanted a Loveseat, recliner with NO cupholders. She searched and found it! She was exceptional!!

It was a great experience shopping at Ashley's in Mount Juliet. John greeted right when I came into the door and he was able to answer all the questions I had. The overall purchase was fast and easy. Thank you for great customer service.

It was a great experience, found just what we wanted a a great price, very helpful staff.

Derek was fantastic! Very patient, informative and to the point! Grant, Store Manager, was super nice too! Cant wait to receive our new bedroom furniture! Thank you!!!

Great customer service! Very friendly and helpful

Excellent Customer Service

I was well pleased with the service I received from the time I walked into the store until I left.

Everything was great while purchasing the bed and frame. After purchase they talked me into delivering it due too how “difficult” it was to set up. Once delivery guys showed up they set it up like they should. Wanted me to sign off on it but they only installed my frame my mattress was nowhere to be found. After finally getting support on phone they informed me that the frame was on another order that was supposed to be picked up. I was confused because if i was going to pick up one thing i would have picked it all up and saved 350$ instead i had to drive a hour and a half to pick up a mattress. The salesman told me there was nothing he could do to help me that he felt sorry for me though.with me needing this bed due too my wife being pregnant he said i could have it delivered in a few days. Obviously, that wasn’t going to work due to needing a bed now and giving mine away After speaking with tech-support, they offered me 5% off. I asked him what 5% off of my around $10,000 purchase was they told me $200 I do not believe that was fair at all highly upset with the customer service from Ashley home furniture after hearing multiple bad reviews Still decided to give them a chance, but made a mistake. Will never be using Ashley again due to the multiple different issues that occurred with the simple transaction.

Great service! And amazing furniture! Thank you!!

Ashley's Mt. Juliet has a great selection of furniture, design ideas and a very courteous, professional sales staff. Really appreciate Brandan and Tim's assistance.

Great selection and service. Not a lot paperwork. Used CC to pay so don't know about financing. Great experience overall.

John helped me get exactly what I was looking for and with a great price and delivery time!

Darren was fantastic and very knowledgeable of all your products. Looking forward to the delivery of my new sofa.

Very helpful and they showed us different merchandise. They explained everything to us very friendly and helpful. Thank you so much.

Derek at the storm Mount Juliet, was amazing! He’s very knowledgeable and helped us pick out exactly what we were looking for!

Derrick was excellent. Very kind and answered all Our questions. Great service

Ashley Whitaker is the best! She was very patient and helped me pick out the prefect chair for my home!

Ordered my sectional in the store on 2/10/24. In store services were fine on that date. It was not delivered until 3/7/24, and one piece was broken and had to be taken back with the delivery drivers. I was already upset that that piece was not going to be re-delivered until 4/4/24, leaving me with half of a $2,000 sectional for a month. NOW, the delivery date has changed to 4/11/24! I asked how I could go about just canceling it all together and they could come back and get the half that they left here and was told unfortunately there is a no return policy. So, I am stuck with half of a sectional in my house for 35 DAYS - that is if it is not pushed out AGAIN - that cost me $2,000. I will NEVER make the mistake of giving Ashley Furniture my money again.

Delivery was flawless!!! Thanks guys n gals!!!

I would never purchase from Ashley again! we were very dissatisfied with the high dollar reclining leather love seat. would not even talk to us. NEVER again!!

Tracie was so pleasant to work with, knowledgeable and quick/slow when we needed it.

Great service

Great customer service and pricing!

Great experience. Helped me find the product I was looking for

The sales manager, Max, was so accommodating and ready to help. I so appreciate all the help and the commitment to his promise. Terri was instrumental in finalizing the transaction and helpful in finding more to buy. Thank you.

Grate sales people were great very good service

Danielle was very attentive to me and she was also knowledgeable about the products. I will definitely shop there again.

Kelsey helped us find our living room couches with ease! She was fantastic and super friendly and we really appreciated her help! Thanks Kelsey!

Danielle was a delight to work with

Ashley Homestore made me feel helpless, and my wife afraid & anxious. Red flags 1. Company is unable to communicate issues are happening with customers 2. Company unable to communicate with itself 3. Company unable to share fulfillment phone numbers with customers 4. Employees too scared of being fired that they refuse to call their bosses. 5. Employees expressed frustration with not having next steps. 6. Company satisfied with leaving customer with no next steps to resolution. 7. Company prefers to threaten to call the cops to make a customer leave so that they can go home rather than help. Here is the story: Furniture was arriving for a new house that we were finally finished remodeling. We were excited after we picked out our furniture and purchased, which went fairly smoothly, that sales rep Danielle was awesome and deserves a raise and a promotion. The breakdown started during my workday when my wife writes me statements like "These guys r not friendly" and "I'm scared here with them I don't like their white glove treatment at all" and "Dropping chair n they don't understand any English" I talk to her and after making sure she feels safe enough not to stay on the phone with me, the men attempt to leave. When backing out their truck they drive their front wheels into soft grass on my property and get stuck. The men proceed to take stuff out of our shed without asking and try to get unstuck. Again my wife is not comfortable talking with these people so she stays out of it. We assume that a tow truck is coming but we receive no information. This began at 1:00 while I was at work and unable to make things happen. 4 hours later I'm off work and no tow truck, and we still have no information. My sister is blocked from her home on the property and she starts making phone calls trying to get answers - tow truck information, trucking company, anything. We talk to someone, and get promised a call back. We never received a callback. While waiting I'm blocked from getting to my home and am trying to stay out of the way of the hopefully tow truck that should be coming. Another hour goes by with the inability to reach anyone at Ashley Homestore. Not the store, not the call center, nobody. So I go to the store, and get no help. The salesperson at the store says their hands are tied, that they have nobody to call, that they can't call their boss for fear of being fired . She tried to reach out in back channels to get information. Ultimately it ends with them threatening to call the cops if we don't leave, not because I'm irate, but because they need to close the store and go home. I'm left helpless - no information, no contact information, and a severe lack of communication. Meanwhile, these two men are at our house without anyone coming to check on them. No food or toilet, and again my wife is not comfortable with these men due to their earlier behavior. My brother-in-law finally can come take care of them. Finally, the truck company contacted us at 9:15 when this process started at 1:00. A tow truck is 30 minutes away, maybe, apparently the trucking company has been trying and getting canceled on for hours and nobody talked to us. The vetting of these trucking companies is severely lacking. Do NOT go to Ashley Homestore, if you have a problem they are not equipped to handle it. Documenting red flag process updates they should consider to reduce these issues in the future. Instead of celebrating with a movie on my new couch I was supervising a tow truck til after Midnight that I had to move heaven and earth to find ANY information on. They also tore up my yard. Which probably costs about as much as I paid for the furniture, and the furniture at Ashley Homestore isn't exactly cheap. I do NOT recommend Ashley Homestore, this is the second issue I had with their fulfillment of delivery and setup with a 4 year gap. The first one I wrote off as a fluke, this one I won't. If you might need any help, go anywhere else.

Good choices. Very efficient process.

We want couch. They have couch. We buy couch. We get warrenty for 5 year. I smile. It made me big happy.

The sales girl was very helpful in picking out the right furniture and getting us some measurements

We were greeted with a smile. Absolutely NO pressure from our sales person. She stayed with us as we wandered the store and tested every recliner. All questions were answered promptly and truthfully. Exceptional knowledge of all the fabric types and their care and wear.

Cory was very helpful and respectful

Danielle was a fantastic salesperson. Not pushy, but very attentive. She listened to me and took the time to learn what we were looking for. Great experience.

EDIT #2 Our couch was again scheduled for delivery and was AGAIN pushed out til POSSIBLY JULY. WE ORDERED THIS AT THE BEGINNING OF FEBRUARY. DO. NOT. BUY ANYTHING FROM THIS COMPANY. The only company more incompetent is xfinity but it's a CLOSE race. EDIT: The experience was great except now Our couch delivery has been delayed by over a month from the original date we were told it would be delivered. This is completely unacceptable and we honestly might be canceling our order altogether because we don't want to wait 5 weeks to get a couch we were told was in stock at the time of ordering. Corey was fantastic! He helped us find exactly what we wanted. Ask him about the 3 year warranty🤣🤣

Great experience with Ashley Furniture. Sales person was wonderful and not pushy, which I loved. Great pricing and easy to get my order placed.

Cory was very good. Answered all our questions and made sure we could get what we needed to move into a new house.

I love Ashley. I have shopped here for years and refused to shop anywhere else. Their furniture is made really good and customer service is always helpful. I had Derek and he was absolutely down to earth and very knowledgeable about what we needed.

Ashley was great and gave us options which helped us make the right decision on our purchases.

Kelsie was very professional and helpful throughout our process. Thank you

Brandon was our salesman today and he did an excellent job. Very knowledgeable, helpful and patient!!

Danielle was kind and helpful and gave me space when I needed to confirm my choices.

Danielle (Mt. Juliet) was a pleasure to work with on selecting a mattress. She made me feel comfortable and happy with my choice.

Friendly service and quick checkout

Super nice service. Issues with pricing on a couple of floor decor pieces we were buying and checkout took way too long but overall good experience.

Friendly service. You never know if the salesperson is going to be pushy or not when you visit a store like this. Derek was friendly and informative when providing us our options and encouraged us to take our time to browse the in-store selections. He also showed us online options in case we liked any of those better. Great service!

Great customer service! Ashley was very helpful!

Derrick was great an staff also Great furniture selection Quick an easy

At the Mt. Juliet Ashley Home Store, salesperson Ashley was wonderful. She was helpful without hovering, and we found our perfect living room sofa and chair. Great selection, beautiful furniture, and friendly staff! A good experience!

I went in with an idea of what I was looking for. Brandon knew all the right questions to ask and guided me to what should have been the perfect recliner. A little pricier than I planned to spend, I was concerned that my cats might see this as a big cat toy and I was right. I was assured this wouldn’t happen and he even brought out some tool and jabbed into it, leaving no mark. I think it was a breakaway tool. I had to cover a lot of it with furniture protectors.

Ashley was great!

Danielle was great, we were very happy with her as our sales person and we were happy with the the products

All of the employees are very welcoming.When I walk in it reminds me of the TV show Cheers. They’re always quick to address my needs, which make me feel very special. Best group ever!! Ms. Linda

Brandan and Kelsey were both very helpful in advising us on our purchase decisions and in the financing options. Will definitely shop here again.

Bought a queen-sized mattress. Salesperson was knowledgeable and helpful. Have bought here before, and each time the experience is very good.

Very nice person

They were very helpful. And my chair will be delivered in 4 days!

We came in on a Friday to look at new bed sets and mattresses, and after many hours and excellent service from Kelsie, we left after ordering some new furniture!!

Brandon was the perfect Ashley Rep . The entire staff was very helpful and thank you Max for your personal touch .

Make sure you get everything and writing. I was told I could return or exchange if I wasn't pleased. I tried to return it 24 hours later. They said there ABSOLUTELY NO WAY. Please DON'T GO! You will Regret it

Custom service was excellent!

Very polite and respectful gentlemen. Delivery was on time !

Tracey was an exceptional sales person that walked us through the various options. Thanks Tracey!

Kelsey was very helpful with our recent purchase

Kelsie was knowledgeable and very helpful with our purchase today! She made everything so easy and hassle free! Definitely ask for Kelsie or Maxx! They make it easy!

Prices were high for the quality of furniture we were looking for.

The lady that helped me was amazing

Wonderful experience with great team

Really great experience in store and with the delivery. Very happy thank you!

I am very pleased with the updates on the delivery time, and the service provided by the two delivery personnel, very professional. Very pleased with the overall process however, Ashley store salesman told me the furniture would be assembled in my home in reality it was already assembled, so only took a 15 minutes for delivery and placement in the home.

Excellent experience. Staff was very friendly and helpful. Great deals too. Would recommend for a seamless experience.

My delivery and set up was done in under 40 minutes! The workers were friendly, and took all of the boxes and trash with them. I would recommend using Ashley (and specifically their premium delivery) to anyone!

Ashley was very helpful, made the entire process very easy.

The guys were quick and efficient. HOWEVER! There were 2 cats in the house and one of them kept leaving the door wide open!

outstanding service!

Max was very helpful working with us on our purchases.

This place was great. Found just what we wanted at a amazing price. The young lady there was so nice to help us old folks to find what we needed.

Danielle was amazing the others was very welcoming to! Helped me with my 2yr old so I could get the couch I wanted

Beautiful furniture. Delivery was great!

The associate that worked with me was Tracey she was great helped with the discounts and I was extremely pleased!!♥️

They did excellent job. Notifications were great and very accurate. I knew they were in driveway before they arrived.

Service up to the point of purchase was good. But once they had the money, it was a different story. The salesperson scheduled our delivery for the wrong day. She declined the opportunity to correct the mistake and instead told us to contact the store. The store was generally indifferent and acted inconvenienced by my call. Delivery was delayed several days because the were no available dates any sooner. And Jenny the Chatbot will aggravate the heck out of you. We paid $150 for "premium delivery" so we could have the furniture days later than promised.

Friendly. Patient. Informative.

Had a very specific need that was directly met.

Derek was friendly and wanted us to be happy with our new furniture. Can’t wait for everything to be delivered.

Quick efficient purchase and good value on three barstools.

Great customer service as always!

Booking experience is good. Ashley should try and remove or readjust delivery charges based on selling product price. Paying more than 13% of product price is not good.

Mt. Juliet store, Brandon was excellent. Great customer service! We made a purchase for our new home. A kitchen table & chairs. Delivery expected 12/03. Excited! Tx Brandon

Sales person took me right to the area I needed to review the piece of furniture I wanted to purchase. Check out was quick, but sales person kept running off to talk to other people.

Great to deal with!

The delivery employees were prompt courteous and efficient. I needed instructions on how to operate the me bed and they provided the information needed.

Great experience at Ashley Furniture with Ashley (yes, Ashley). She was so helpful without being pushy. Fantastic sale for the holidays helped us really stretch our budget.

Bought guest room furniture, accent tables, large shelves and sofa. One or two items didn’t fit in our space well, asked customer service to exchange it for other items as these are now of no use for us. Ashley’s return/exchange policy is different for each store. To their reply, there is zero return/exchange policy at this store. Like we can’t even exchange it for other furniture that suits best for our space. Wasted $5000 just because this store doesn’t consider any exchanges. Compared to other Ashley stores I have been, service/communication is off too. Not happy with our experience here. No interest in any future purchase from Ashley.

Derek was super helpful and knowledgeable and really appreciate all the customer service. Thank you.

Everyone was nice and polite and attentive. Kelsie helped me and she was a pleasant to deal with.

Top notch service at the Providence location in Mt. Juliet. Could not have asked for a better experience. After several bad experiences at other places, it was refreshing to finally have a really good experience buying furniture.

We made a $20,000 purchase from the Mt. Juliet store on Oct 18, 2023. We were promised we would get special attention because our order was so large. What a lie that turned out to be! It is now Dec 6 and we still do not have a dresser that is not defective. The delivery people didn’t file a report that the furniture needed repairs, we finally got the store sales person to file the work order but it went nowhere. The call center in India said there was no work order after we waited another week, a repair service was finally scheduled but they could come for 2 weeks and then they never showed up after we sat home waiting all day. We told them to bring us new pieces rather than repair. Yesterday they arrived and the dresser was even more damaged than the first one we received! We were told someone would call us in 30 minutes, still waiting for that call a day later! Everyone keeps passing the buck. The employees are totally incompetent and the furniture is hit and miss as to quality. We still need a lot of furniture for our new house but we will NOT be going back to Ashley!

Brandan was absolutely the best sales representative I have ever worked with. His patience and willingness to find a perfect match for my home was unmatched! I came in one day and told him what I wanted and my budget and he narrowed down my options and I told him I’d be back. I came back a week later and he remembered everything we discussed! This was such a pleasurable experience and I would recommend Ashley and Brandan 100 times!!

I recently purchased in September a beautiful entertainment center from Ashley Furniture. As soon as it arrived the RIGHT door fell off and the delivery person was so kind to attach it back correctly. The LEFT side of the door had spacing and was not aligned properly. I immediately contacted Ashley Furniture the same day for repairs.It took 3 weeks for someone from the company that Ashley furniture contracts for repairs named SAW ENTERPRISE. A part needed to be ordered and it took 10 days. Now it is October 26, 2023 and SAW ENTERPRISE cannot fix the door until December 7, 12 and etc. This is so unacceptable and when you try to phone SAW ENTERPRISE you actually have to wait 30 to 40 minutes before you can speak with a live person that cannot help or add any resolution to the problem. I don't understand when Ashley furniture put the piece together why can't they send someone out to correct it.I always thought that they honor their name and would try to please a customer that has made numerous purchases from them. next looking forward to contacting their General Manager. I need some Help!!!

Love Ashley Furniture but the rep we worked with today was uncaring and indifferent.

Staff very friendly and helpful. Ashley has quality furniture well worth the price.

Brandan helped my husband & I find the perfect furniture for our new home. Very knowledgeable & very helpful! Great experience.

Wonderful sales lady dy and a great price!

Max was AMAZING! I called with a very strict demand an asked him if he could help me. He without hesitation said yes i will do my best.. After telling him exactly what i wanted, he said they was showing a delayed time. When i told him that wouldnt work, he went above an way beyond to help me an within minuets i had exactly what i was needing an can go straight there an pick it up!! Max was 10*s in every catagory.. Kindness, helpful, work hard to make the customer happy, explained everything.. Thanks max!!

Very pleasant

Ashley was an awesome rep!! patient and a true gem!

Waste my time with this please people Costumer service is the worst they sold me something they didn’t have any more I have to wait 10 days to get my money back

Lauren was able to find us the exact bed frame and mattresses that we were looking for and we were pleased with the experience.

As I commented you all did a good job filling my needs.

Everyone was very helpful and attentive!

I never experienced furniture so poorly assembled that an inside dresser drawer rail disconnects from the frame

Great customer service as always!

Brandon was amazing!!! Very knowledgeable, patient and he had a pleasant personality. I would definitely return to this particular store. Thanks Brandon 😊😊😊

My salesperson, Derek, was not only knowledgeable to all things about Ashley Furniture, but did so without high pressure or following me around the store. He greeted me then let me be until he saw I was in need of his assistance and had already looked some items up for me to go through. The purchase couldn’t have been easier or quicker!

Sales lady and store manager were very helpful!! We hate the love seat we purchased. Been back to the store 3 times complaining.

Ashley is Crooked and owes me money for a box spring I paid for and did not need ! Derrick said I got paid for it and that was a lie !!!! 249.00 that company owes me !!! I would never recommend that company ever again !!

Purchased a brand new couch in July upon delivery was damaged by what looks like a razor blade cut, called and and was told that they would not replace the couch but repair it only availability was a month later. We are now in October and my couch is still damaged the repair company canceled the appointment due to repairman not being available. Now I am back to square one having paid full price and still have a damaged couch

Great experience!

The sales rep, Derrick, was extremely helpful and knowledgeable of the product. He was very patient as we tested and chose our new furniture pieces.

Sales lady was nice, friendly, thorough, and competent!!! I wanted to use my No Use No Lose warranty which the sales lady explained but I will withhold my overall review until after the warranty is correctly applied and I actually get the furniture, which I was told would be available for pickup at the Memphis warehouse!!!! My experiences with the stores in both Memphis and Mississippi have not been good so I don’t have great expectations for the warehouse!!!!

Very satisfied with my purchase at Ashley HomeStore - Mount Juliet. Sales associate, Kelsie Bradshaw, provided exceptional service and was extremely thorough when helping me with my decisions of purchase. She provided a wonderful experience. I definitely recommend shopping at this location as they are a genuine group of team members providing the best for their customers.

Derek was amazing I would highly recommend asking for him he was helpful and patient so excited to get our new furniture

Ashley W., Sales Consultant and Ashley Trainer, greeted us at the door with a smile when we arrived for our noon appointment. She was efficient and the team at Ashley Mt. Juliet was so supportive. Ashley W. listened to all our wants and needs and did not try to push us into something we did not desire. We found more than we thought we would - we are excited over our purchase decision. And I highly recommend Ashley W. for her skills, knowledge, and dedication to her Customers.

Alina was great. Followed thru with all questions and needed paper work. She and all others were professional. She was extra friendly. Kelsie was helpful the first time, answered one text but not the second and that left me hanging as to what other days she would be working. Glad she and Alina could split the commission. Young man who helped with the loading was also very helpful. Good experience.

Danielle was great! I was all over that store. I went in looking for a coffee table sat. She was very patient and very helpful, took time to answer all my questions, and to place my order!

This place has lazy employees, as I walked in there, there were 4 employees sitting on a big coach on their cell phones. One lady had taken off her shoes and had her feet on the furniture. So Grose! There was one man he seemed nice, and too bad hisCo-workers don't like to work.

Kelsie was fantastic!

We just recently moved to Lebanon. We visited the Ashley Store in Murfreesboro a month prior to moving. Derek was very helpful in helping us make our final decisions on furniture….customer service was a 10/10.

Excellent. Very good customer services. They were professionals with us. Good quality of the products!!

Derek was super helpful!!!

Please please PLEASE DO NOT DO BUSINESS WITH ASHLEY'S!!! My wife and I have had the absolute worst experience with this store and Ashley's as a company. Just a brief rundown... - Ordered furniture in the fall. - Came the next year, in February. - Got massively damaged upon delivery. - Called customer service and scheduled a repair date. They then rescheduled that date twice. - Finally got a repairman out in May. He couldn't fix it and said Ashley's would replace it. - Never heard back, so I called customer service again. Got hung up on while patiently waiting. - Went into the store (oh no, their wifi and all systems are down and have been all week) - Called customer service again and was told a new repair order would have to be opened. - Navigate all that to have them tell us our $6,000 sectional is now obsolete, so we can come in and pick out a replacement piece. - Head of sales tells me not to do that, that he would replace the piece with a show model. - Never heard back from him either. - Call customer service Aaaaagain and am told I have 12-14 days to pick out our replacement piece. - Customer service calls me and tells us our order expired after 9 days (are you seeing a pattern here?) - So now we get to go in and pick out a replacement piece that likely won't match anything else in the house, all because they can't replace a simple back piece of a chaise lounge that cost us $6,000 about 10 months ago now. Please, if you've read this far, I beg of you, DO NOT DO BUSINESS WITH ASHLEY'S. Look at all my other reviews, they're all positive. If I have anything negative to say, I simply won't say anything at all.... but for the love of God I hope this helps someone to make a better decision than we did. DO NOT BUY FROM ASHLEY'S HOME FURNITURE. IT WILL BE A NIGHTMARE.

Very friendly and helpful!

Nice friendly sales people made sure that any questions I had were answered but also gave me plenty of time and space to browse. Checking out was quick and easy. Hopefully delivery will be the same

We had a very open discussion with a helpful, yet not pushy, sales person. She was very knowledgeable, patient, and kind! To our pleasant surprise, her name was Ashley; and she represented the Brand extremely well!

Brandon was a huge help and his suggestions were great. Got a perfect piece to pull my living room together. Quality is one of my favorite things that this store cares for. Highly recommend.

Very friendly knowledgeable staff. We’re there to assist us with selections without high pressure.

Laura was very helpful. Working to give the best price!

Super nice and was able to do everything they could to make sure we could get furniture. Truly recommend this place!

My service was excellent.

The experience at the store was amazing, except what ibeqs really looking for has been discontinued. Tracy w a amazing! We ordered 3 barstools for pickup at the warehouse. The pick up at the warehouse was terrible. We waited for 30 mins to have an employee come out a s tells us the person that would get our order out to the car was on break, I asked how long was it going to be and she didn't give me a time but told me she would see if she could get it now. By this time there are 3 other people also waiting. About 10 mins later, I'm about to walk in a ND cancel the entire order, when someone comes out with my order, and it was just 3 barstools, not an entire kitchen set. The staff inside were not very friendly either. If you want to keep customers, DO NOT SEND TO THE WAREHOUSE. But I guess you know how to make the extra $$by getting that delivery fee. Terrible experience from thr warehouse...amazing experience in thr store.

Our experience was great. Friendly, not pushy, answered all of our questions and really helped us get the most for our money.

Great service. Fast and helpful!

Derek was very helpful, I feel like I got a good deal.

Great selections, great sales, great product. Wasn’t given the option of what kind of delivery I wanted and now I’m paying for an option I’m not going to use. Don’t need it to be assembled or set up. Just need it delivered. Thank you for making me pay more than I was supposed to.

I was greeted promptly and Derrick answered all of my questions without being high pressure. Staff was very friendly.

Brandon was awesome. Super helpful without being pushy or hovering.

Sales lady seemed to be very knowledgeable and helpful with me making a good decision with my purchase.

Super-friendly staff (Tracy) but no pressure applied. Just helpful and kind. Thank you !

Derek was amazing, very knowledgeable. Showed him pictures of a look I was trying to achieve and gave me lots of options.

Cory was very helpful! The store had a Great selection of what we were looking for and at affordable prices.

Stopped by to look and it was nice that the sales reps let us wander around until we were ready for their help. Ashley at Ashley furniture (seriously) helped us out and did a great job.

Excellent service!! kelsie was great!

It was a very positive experience . Good choices. Excellent help.

Words cannot describe how cheap their product is and they don't stand behind their product. We bought a couch in January once moving to Tennessee because we need something quick well quick was almost 3 months later we got our couch. We get our couch. It's not those comfy couch but it's a couch. It has started to shed. The fabric is completely piling up. We call because we are stupid to buy protection plan protection plan says no we can't help you. It's a manufacturer defect. Call the store get there manufacturer defect line. I have to text pictures seems legit I send pictures I got a text message today telling me it's normal wear and tear. Haven't even had a couch for five months spent almost 3000 for the couch, and to buy a fabric shaver at target, that was their customer service I am absolutely disgusted that they won't stand behind their product. You can't get a manager to give you a call and when I asked for them to call me back because I want a letter stating that they are not gonna come because I will send them to court where I'm sure I can get enough for you guys do a class action lawsuit. Moral of the story don't buy a couch from Ashley they don't care they don't stand behind their product and in order for them to come to your house or to file a manufacture claim you have to text them pictures which I'm sure is so clear and they can make a good decision based on a crappy picture. Let me know if your wanting to file a class action lawsuit!

Sales people were very nice and helpful upon purchasing, but everything went downhill after that. Customer service has been terrible. New table, paid for delivery and installation. They forgot the hardware so it wasn’t set up until later. Was delivered damaged with scratches and scuffs. Initially they said there was nothing they could do about it because I reported it more than 72 hours after the initially delivery, then they said they would fix it b/c I had proof of damage on day of delivery from photos. They won’t replace it, they want a repair man from another company to assess it for repair, only has option for 1 day a week next month. Ashley furniture still won’t do anything about it to replace it…….. Go to Price point furniture instead. Same things, Better prices, better customer service.

Ashley,(a Team Member) helped us out with our first purchase! Very helpful! Cheers!

I needed to purchase new furniture with better lumbar support due to back pain. Derek helped me out, showed me several different models with lumbar and zero gravity features, and even demonstrated puncture/scratch resistant fabric, which is great because my cat is not declawed. Derek was wonderful and let me take my time until I decided on the furniture I wanted, and helped me set up delivery. He made the experience of purchasing new furniture as great as it could be, and I really appreciated his excellent service (and the sale).

Ashley helped me find my first big furniture pieces! I had a great experience & will definitely be coming back to finish off my living space.

Ashley met us when we entered the showroom and was very helpful in guiding us to the bedroom suites we might be interested in. She gave us room and time to look around and wasn't invasive or in our space. Our purchase was stress-free and Ashley was very pleasant and friendly throughout the whole process.

Kelsey Was Very professional and courteous !!

Derek was great. He was friendly and patient in helping me with my final decisions. I was given great direction but never felt rushed or pushed. I had a great experience.

So I’m very very extremely very upset!!! The store service was wonderful as I had no intentions on making a purchase but Derek was an excellent salesperson and made the sale easy, Unfortunately I was schedule on delivery between 3-6pm on today 8/9/2023 and they refused to deliver it.

Wonderful gallery of furniture! Derek was very helpful

Kelsey was a delight! We found exactly the furniture we wanted and she worked us a deal that we could be happy with and afford. We started to not get the protection plan, but without being pushy she showed us that it was the right thing to do. So we went with it and couldn't be happier. If you have to buy furniture from some place, you should make it this place. They sell furniture there.

Derek Gaines was extremely helpful and completely professional. I highly recommend him.

I wish I would have checked the reviews before shopping here. I was overcharged by nearly $400!!!!I was so upset by my experience here. I was overcharged by Ashley I was expecting to pay $250. for 2 chairs I ordered with a new card they said would save me interest fees. When I got my bill I was charged almost $600. And when I said I didn't want them at that price they said too bad there is nothing they could do. I attempted to call corporate and they said that it was the stores fault. No one is willing to except responsibility for their mistake. That was just the beginning, part of my order got lost and then they tried to still send it to me after I cancelled it. The store says it has to be handled at customer service and customer service says it's the stores fault. The manager Max plays dumb and has no idea how to help a customer.

I had a wonderful experience with Tracy. She was very welcoming to us and endured my delivery would be great. We got a beautiful sofa that was exactly what we wanted. She listened to our needs and ensuring we had no further questions. She was very patient and pleasant to be around. I look forward to working with her again in the future.

She was extremely friendly and helpful. I enjoyed the visit.

Tracey was wonderful to work with and made the experience smooth and easy!

We liked the showroom, bright clean , and Derek was very helpful

I went to Ashley HomeStore looking for a couch. I found one at an awesome price. The sales staff was excellent and I was in and out in an hour. I was hoping for a bigger cash discount. Tracye was a great salesperson and spent time to hear what I was looking for. Ask for her.

we got a bed delivered without the hardware or instructions. after talking to customer service for 3 hours I was able to get a pdf printed for the instructions. got an order number for the parts and was told it'll be there in 10 days. it's been 15 and when I called again and got a real person I was told I won't get the pieces TIL THIS SEPTEMBER!!! 4 months after I got the bed????? so I'm sleeping on the floor til then? never buy from them. this is unacceptable.

Great experience and Ashley Whitaker was friendly, professional and knowledgeable!

Our salesperson was absolutely wonderful, she answered every question and more.

Very helpful and pricing was excellent!! Thank you

No pressure, politeness is the norm. Very helpful people.

Terrible customer service

UPDATE: we were told the delivery was rescheduled for last night, so we stayed in, waiting to receive it--never came. Then we were told it would arrive today. It's been an entire Saturday of waiting around. Our furniture is supposedly on the truck, but it's almost 7pm, and we have yet to receive it. My family is in town, and I can't believe this is happening. Honestly, my mind is blown. Do NOT do business with this company.

Don't go here. Our couch delivery has been rescheduled twice, this time at the last possible minute--they said our furniture "couldn't fit on the truck,"-- and we've already gotten rid of our old couch in preparation for the new one. We have family coming into town for a reunion, and now, no one has a place to sit. I'm livid. We heard horror stories before we went, but I didn't think simple DELIVERY would be such an issue.

The WORST experience with a store I have ever had. My couch was damaged upon delivery and I can’t get anyone to help me. They have lied to me for almost a month now. The manager of the store has told so many lies that he can’t even keep his stories straight. I am still waiting on furniture that was ordered in mid June and I am being told that I cannot return my damaged couch. All I have to say is beware of this place! They will take your money and leave you hanging. You will need a lawyer to get anything accomplished with these folks!!! If zero stars was an option, that is what they would have gotten. ABSOLUTELY HORRIBLE

Ashley was Great!! Customer Satisfaction

It just keeps getting worse. This place is a customer service nightmare. Run run from this company.

Really good customer service

Pretty disappointed with our visit. Went in because we got an email regarding an unused credit on our account. We found exactly what we needed online for a certain price (online didn’t say it was on sale or anything). Once we talked to the sales person, they told us that all items on their online website are on sale and that the actual in store price would be quadruple the online price. It went from $250 for the item to $1000. If that’s not the definition of bait and switch, I don’t know what is. Won’t be coming back that’s for sure. Very shady way of doing business.

Excellent experience, Danielle was very knowledgeable and helpful.

Was very pleased with our salesperson and the display of furniture. Our person was honest about pros and cons which I really appreciated and made me make a better choice. ***Follow up. If I could give zero stars I would. I will NEVER buy from Ashley furniture again. After the sale, look out. My table arrived in absolutely horrible condition. Customer service is out of the country and a complete joke and run around. I had to go into the store that I purchased a few times, only to be told they only handle the sales side. They eventually replaced my horribly damaged table with a less damaged table. It has been 2 weeks and more phone calls and run around trying to get a technician out to fix the damaged replacement table. As it stands, I own a brand new damaged table. DO NOT BUY FROM ASHLEY!!!!!

Sales professionals were nice. Unfortunately, none or the store electronics were operational. No phone, computer, or debit machines were working! Made for a long wait to make a purchase…Not good!

Derek was our sales rep and dude was on point. Took us right to what we were looking for. Wasn't pushy and gave us what we wanted to know before we knew we wanted to know it. Awesome job.

We stopped in the other day, no one to help me. had to ask for help. Some guy said he would help, followed us to beds, never introduced himself, never spoke to us unless we asked a question, gave 2-3 words in response, looked preoccupied with his laptop and ignored us. I asked for a business card, he said....I'll get one, walked away and never came back. We walked out the door right in front of him and he never said a word. Never even looked at us. Really very weird! I will never return to that store again, ever. Besides that, we had a bed from them years ago and it broke twice, crashing to the floor in our sleep at 2:00am one night. Bye Bye!!

Had a great experience with Ashley furniture in Mt Juliet. Delivery was great , sofa sleeper beautiful and priced well. I have bought from them before and have been very pleased.

Lauren was excellent. She spent a lot of time helping us pick out just the right sectional and accessories. Very pleased with quality and service.

Great experience! Best location around Nashville

Very helpful with making my selections! Thank you! For your help today!

Sent the wrong stools and won't answer the phone.

Went there for Memorial Day discounts to buy sectional and price turned out to be absolutely the same like any other day. But they say they applied Memorial Day discount 😁. What a scam 😂

We had a great experience. We were there two separate times and Ashley and Tracey were so helpful and answered all our questions! Thank you both so much!!!

Nice staff... didn't bug you to death, but were there to help when we were ready!

My experience was great, I will shop their again.

Great 👍

Tracy was super nice and helpful, she showed me several choices in my budget and i got a great deal on a great bed!

Lauren Was super helpful

We were greeted by Tracy after giving us a few minutes to browse around. Asked what brought us into Ashley. Tracy took us right to what we were looking for. Explained and showed us a few options. Tracy was very friendly and knowledgeable and a pleasure to work with. Purchasing out item and setting up delivery was a breeze. Looking forward to getting the furniture. Will return to Ashley and look for Tracy to assist us again.

Nice show room. Nice employees

Great customer service at this location. They did not hover and actually let us shop. Purchasing process super easy. Can’t wait for our furniture to show up at our new home!

I call several Ashley store trying to find the chair that I wanted and only in this store the people was able to help me and make my dream dinner set a true! The are very kind and professionals

Ashley was very attentive and helpful. I was very impressed with my visit.

The sales rep was very friendly and knowledgeable about the products. They have a good selection of all types of furniture at a good price.

Lauren was great! She new alot about the furniture and beds!

Service at Ashley were great 👍! I enjoyed the tour around the store, which had some great items on display. My sales rep were very friendly and helpful.

Danielle is absolutely the best sales rep I have encountered thus far . We walked in she greeted us . She didn’t hover . She answered all questions , explained all plans and helped us find what we were looking for . I usually go other places for furniture but because of our experience with Danielle I will always come back here .

My wife and I were so excited to pick out furniture for our new home. However, Ashley HomeStore has been the absolute worst experience for buying furniture for our new home. They have a completely different return policy for "on-line" vs. in-store purchases. If you buy something online, you get to return or exchange your items. However, if you buy in-store you are stuck with the furniture no matter what. Talk about shady business practice and a terrible customer experience. I will never buy from this sketchy and disrespectful store ever again. I tried to reason with them and work through the to find a middle ground. They were absolutely useless.

Only giving 2 stars because Deona (not sure of spelling) helped me in the best way she could. I went in to purchase furniture that I was looking at online. Took forever in store and felt ignored a lot of the time while associates were just chatting and telling me she was waiting on printer to print. No joke took a good half hour to come back to table with my order. (This should have been my first clue.) Spent almost $10k and because I had been looking at so much furniture on the site I decided to go back to site and look because something wasn't adding up. It was a big difference. I paid a lot more in store. I went in the next day and was told that they could price match but the online and their store were two separate stores. Which still doesn't make sense to me but they refunded me money so I was satisfied. I was charged almost $1000 on my in store order for a protection plan that I wasn't given the option for not explained what it was and what was covered. Again Deona took care of this and canceled it for me. (Something I should have noticed before leaving store but I am moving across country and furniture shopping with two littles. I was just happy to leave the store!) Then got a call the following day saying some of my furniture would be delivered early. Obviously was very happy. Said my couch and bedroom furniture would be delivered. I was ecstatic and was sure to clarify that the couch would be delivered because I was previously told I had to pick it up or set up a third party delivery on my couch because it was a clearance item. Person on the phone said yes it would be delivered. When the delivery guys showed up with no couch I was furious, called store. Again was told because it was a clearance item I had to set up own delivery or pick it up. So I had to pay a separate delivery fee from the almost $500 I paid originally and now was another three days out. The delivery people set up my furniture completely wrong. I had to take apart and put together on my own once I finally figured out what was off about it. Saying that doesn't look like the piece of furniture I saw online. I canceled my sons bed that I bought because it was over two weeks out to be delivered. Ordered on Wayfair and showed up in two days. Needless to say it was one of the worst furniture shopping experiences that I've had. I would never recommend any Ashley purchase to anyone!

Super friendly and extremely helpful service! Great selection of furniture!

Great experience in store and sales was helpful and gave me a good deal.

Good

Great help savings looking forward to delivery.

The sales staff and manager were very friendly and knowledgeable. But not overbearing.

Excellent service and customer satisfaction. Derrick had great knowledge of the products and did a superb job for us. Will certainly be a return customer. Brenda Murray

Found the perfect sofa and loveseat for my living room with helpful, friendly associates.

Bait and switch

Great experience there!

Tracye was very helpful in finding all the pieces I needed.

They were courteous and knowledgeable.

The WORST customer service…. Do not buy from ANY Ashley furniture store. Delivery took 2 weeks when told 2 days. The delivery drivers were rude on their AirPods talking the whole time and bumping walls. They outsource their drivers, keep your eyes on them. The worst part my dad tried to buy online and ended up having to visit a store because online was having some issues. He got them and they are too uncomfortable for his back. he can’t return two couches over $3000 and will lose money on them as he’s just having them hauled off bc he can’t handle the stress. He just ordered two nee ones from another furniture… I mean $3000 and customer service says I’m sorry there’s nothing we can do. He’s only had them in his house for 5 days. Tags still attached and all, and unused. No 30 day return when you go in store and he wasn’t aware of that at all. He asked to just exchange abandoned they said no. So now I’m selling them online for $500 each just to get them out of his house. Terrible company with terrible policies. You’re better off going to BF Meyers or anywhere but here. Trust me

Lauren is awesome! Go see her!

No pressure, relaxed atmosphere, Lauren answered all our questions and we were pleased to close the deal

I am not at all satisfied with Ashley's service Two weeks ago, we bought a dining table from this company, when they came to install, they did not bring the installation parts and could not install. My wife and I went to their factory in Laverne and picked up the part, but the part they gave us was wrong👎🏻. After waiting for two weeks to install the table, I saw that the wood of the table was damaged. I told your staff that I don't want this table, they said that we can't take it today, I talked to the management and they said that I want to return it, but I didn't get an answer; I'm really sorry I am very upset and will never buy from your store again. This service is definitely rude to both the company and its employees. It will have karma.

The lady that waited on me was just great,helped me with everything!

Very helpful and had much information. Patient and interested in our needs.

Replacement furniture dropped off still in the box and the piece being replaced not removed. It’s a footboard for a bed. As a single woman not ideal as I will now have to pay someone to help me change out the footboard and have no idea what I will do with the damaged piece.

Bad and unprofessional business. It is unfortunate. After 5 days it is still broken. They couldn't deliver the table complete. They don't care because they got their money with the installation fee 2 weeks ago. I'm glad I didn't buy the $5000 mattress from them.Our ceremony was held without a table.

Cory was an amazing person to work with. Unlike most salespersons, he listens very well, and addressed all of my concerns. I would recommend Cory to any friends or family for their furniture needs.

The best place to buy your furniture in Nashville ☺️

Very professional and knowledgeable! No pressure to buy and just made our experience easy and we will buy a bedroom set real soon! Great experience!!

Great and Easy! Sales was quick and most of the items were in stock.

Danielle our sales person was very friendly and yet professional and knowledgeable There was no pressure and I will feel like I have a friend to help me in future purchases

Derrick was awesome!!! I hope everything comes in on time.

Enjoyed our time with Ashley browsing the store looking for our new furniture.

Wonderful!

Very dissatisfied with Ashley Customer Service. They charged me for 2 pieces of furniture that was never delivered and after speaking with CS their claim was they put a credit back on my card which did not happen. I had to turn it over to the Credit Card Claims dept

Excellent assistance from Tracey and the rest of the staff! Thank you!

Extremely disappointed with they way I was handled reaching out to customer service. Please go to any other furniture store expect this one they will send you damaged furniture and not give you a resolution.

Kelsie was great and patient while we shopped. She was readily available when we had questions, and made the purchasing process simple. Looking forward to shopping with her again!

Danielle was excellent and helped with the buying process. She was very knowledgeable and answered all questions that I had. It was a very smooth process and I will definitely come back here for future purchases.

I was very well pleased with Ms. K. Bradshaw. Very knowledgeable and aware of the store inventory. Pricing was very competitive.

I walked in new to the furniture buying game looking for a bedroom set for my boyfriend and I’s new place. Cory was the first to walk up and ask me how he could help, and of course I had a lot of questions. I let him know I was moving out of state so I would need to make sure Ashley was still able to deliver to me. He verified it was able to be done immediately, and he was so helpful with picking out the right one for us. He was honest when answering questions instead of just trying to sell a piece. I was able to find the one I loved and got it set up to be delivered to our new place. Can’t recommend this place enough, and if you have the opportunity, ask for Cory!! He is awesome!

So mad. I placed an order, told it would be delivered Saturday. I get a call saying it’s now on back order and they won’t even be able to schedule me for two more weeks. THEN I ask for a refund, they never issued a refund, I called and they told me I should just take it up with my bank as they don’t have anyone to handle that. WHAT!!! That’s thousands of dollars!!! I would have ordered from another store if I knew it wasn’t in stock but when I paid and got my first delivery date I was told it was in stock. I will NEVER shop here again. Thieves. Now I have to go through my bank to get my money back as this is fraud on all levels.

Cory was beyond outstanding! So nice and friendly and let us choose our own furniture with grace! Highly recommended!

Quick and easy. Lauren was really helpful. Lauren was still great but my delivery was cancelled without telling me for no reason. I cannot believe that they still won’t honor my delivery day after the mistake that THEY made.

Eugene did a great job and was very nice!

Absolutely horrid! 3 years of dealing with this monopoly and horribly managed store. Multiple changes of management. Wrong item was sent to me after corrections were made and told that I had to deal with it. Going to BBB!

DO NOT BUY FROM ASHLEY! Ordered furniture- was to be delivered by December 27, 2022. Was put off and off several times. Furniture finally to be scheduled 2.4.2023, truck breaks down. They asked us if it could be delivered the following day, 2.5.2023 and asked us our time preference. We told them Sunday delivery is fine but will need to be before 12pm. 12 pm comes and goes, no furniture, no call. Tried contacting all the numbers that have text me, called numbers that have called me, get a text response back “We are closed”. I had somewhere I had to be at 1:00pm but I waited around a little longer, 2pm still no furniture, no call. I left. 5pm I get a call, we are in your driveway, no heads up keep in mind! I had to call my neighbors to come and let them deliver the furniture. Had the pathway all ready and cleared, room empty. They dumped my furniture by the front door, did not unpack it, did not take the trash off and DID NOT ASSEMBLE IT! I will never recommend Ashley and will be contacting the BBB! Buyers beware!

We were impressed with our sales lady Tracye! She was friendly, patient, knowledgeable about every question/concern we had. Most of all she is very personable, we will ask for her when we have future needs! Wonderful 1st experience at Ashley Furniture! 👍

Didn’t fully assemble or properly assemble and left all trash on my property.

The sales folks at the Mt Juliet location are always so helpful and informative.

Beyond frustrated with this company and most of all upset and feeling cheated. In November we ordered a couch from this location. In store, we had TWO 500 dollar visa gift cards that we had wanted to use as a down payment. The rest ( about 3k ) would be financed through the Ashley credit account we had from previously buying furniture with them. After a few weeks we decided that with three dogs and a bunch of rain we just received, their paws would just ruin the beautiful couch we just ordered no matter how careful we were ( currently have a leather couch from Ashley ) So my partner decided to cancel it. Upon calling, we were prompted that I would have to call the location we ordered from and find out how to get the refund of the 1,000.00. When I called, the man on the other line listened to my situation, the gift cards and all, and I was told we would get a check for the refund. He even verified my address so we could make sure it was being sent to the correct house. Fast forward a couple weeks later, checking the mail when it came, the check was no where to be found. We waited another week and then decided to check up on it. We were told that the person we spoke to told us wrong and that “ they didn’t do that.” I’m sorry? But I waited weeks going by what I was told and now I’m being told something completely different. We didn’t have the 0 balance gift cards and apparently neither did the store- but they were refunded to the gift cards. So after some back and forth we were left with no resolution. I called back to see if there was anyway to reverse the credit to the gift cards and maybe we could just at least get something from Ashley for 1,000.00. Because we didn’t receive these gift cards as gifts ourselves. We bought them and then decided to not use them for what we wanted to at first and just unload them this way to “ get our money back.” Which obviously this was the wrong choice to do- which I don’t understand. So, the person helping us said to hold on and they would see if they can get the 16 digit numbers from each of the gift cards so that we could at least go back with our receipt from Visa and get two new gift cards from them and report the other two as lost, at which they would see that the gift cards that were refunded, the money back onto them, weren’t being used. This would prove that our claim was legit, and we weren’t just scammers, but we need the 16 digits to be able to file this claim with visa… Long story short after a week and a half of calling every other day for a follow up to the response that they were waiting for in Canada, which is where their corporate office is, we are left with nothing again. They were told that the 16 digit numbers couldn’t be retrieved but yet they had them to be able to refund the money back onto them and they had the numbers and their systems to be able to take the money as well in the first place. I tell you right now, if it were them losing out on $1000 that they would find a way to get these numbers back. But no one seems to want to help us at all. We’ve never felt so defeated and cheated by a company in this way, and I will do anything and everything I can to make sure no one I know ever buys from them.

Beautiful furniture & FABULOUS deal!!! Our sales person,Danielle, was so very patient with us and assisted in companion selections. So satisfied with my experience I'm sending my son there this weekend for a new bedroom set! Thanks Danielle.

This has been the WORST buying experience of my life! I bought 2 bedrooms for my daughters for Christmas which was a near 4,000 dollar purchase. The first bedroom came with missing brackets to attach the mirror to the dresser. Brackets I still have not received almost a month later as the mirror is still wrapped on the floor. The second bedroom WHAT A DISASTER! The bedroom showed up not only with missing screws (the main component to put a bedroom together) but it was THE WRONG BEDROOM! The sales associate keyed in the wrong account number for the bed set we ordered. I called both customer service AND Ashley Homestore while the delivery men were still in my home to let them know I received the wrong bedroom! First, they didn’t take the furniture back to the truck! They left a bunch of boxes and the headboard leaned up against the wall and LEFT. That same day an exchange was made for the correct furniture however, while our home is in shambles, my daughter is sleeping in a mattress on the floor and the delivery date keeps extending.. I went to the store to ask for a refund for the bed frame and dresser. I just wanted someone to pick up the wrong furniture, disregard the exchange and while I’m completely fine paying for the mattress and first bedroom, I’m just asking for a refund for two items that I do not have in my possession anyway. I was told this company does not offer refunds?! THE KICKER … even though it’s the company’s mistake for ordering and delivering the wrong furniture, I’m told I can’t have a refund because the wrong furniture is in my possession and once the furniture “enters your home” you’re no longer eligible for a refund. WHAT? The furniture that’s not mine? The furniture I didn’t want but the delivery men refused to take because they had multiple deliveries to finish? The furniture I told the Homestore was not my sale? I the customer who paid this company 4,000 isn’t eligible for a 2 item refund for a COMPANY ERROR. I’m being told, oh well. Did I mention the dresser they delivered was also damaged? This company will only do exchanges not refunds FOR ANYTHING NO MATTER WHAT. We are taking your money, wasting your time, delivering bedrooms without parts and pieces, delivering the WRONG furniture but… we can’t compensate you for anything you want. I will never buy from this store again. WHAT A NIGHTMARE!

Derek and the team were great at the store but their logistics and delivery are worth a zero rating. For my bed, I got a call every week saying my delivery was ready but then on the day they call saying "sorry for the inconvenience but my order is not ready ". for my couch it finally delivered but as you can see the guys "forgot their tools" and said their supervisor would be by to complete the job. Calling the customer desk you will get the run around and the are in India so the only thing they can do is put in a ticket! My time and frustration is not worth this especially with the amount of money I spent on the furniture. Go somewhere else to get your furniture. I will never shop there again.

Loved the guy that helped us!!! Can't think of his name though.

Cory, the rep I worked with was great

NEVER SHOP HERE. We bought a bed set and were convinced to buy a tempurpedic mattress from Ashley. Well the bed frame was damaged and put together incorrectly so we couldn’t ever try out the mattress. We complained for weeks and send pictures and they told us it would be 6 months before we can get a replacement. While waiting for a replacement our “90 day mattress exchange” ran out but we never got to sleep on it because of the faulty bed frame. Now that we got the replacement bed frame they refused to restart our 90 day exchange even though it was their fault we never got to try our mattress because of the damaged bed frame. Once we actually tried the bed we did not like it. We are sleeping on the couch because this mattress is so terrible but they won’t let us return or exchange it. I have a severe back disease that has been flaring up so bad. I may be getting lawyers involved. We’ve spent hours waiting on the phone and talking to people who won’t do anything. We are thousands of $$$ in the hole because of them with a terrible mattress we can’t even use. Absolutely unacceptable. It was not our fault they sent us a damaged/faulty bed frame. We should not be treated like this.

NEVER SHOP HERE. We bought a bed set and a tempurpedic mattress from Ashley. Well the bed frame was damaged and put together incorrectly so we couldn’t ever try out the mattress. We complained for weeks and send pictures and they told us it would be 6 months before we can get a replacement. While waiting for a replacement our “90 day mattress exchange” ran out but we never got to sleep on it because of the faulty bed frame. Now that we got the replacement bed frame they refused to restart our 90 day exchange even though it was their fault we never got to try our mattress because of the damaged bed frame. Once we actually tried the bed we did not like it. We are sleeping on the couch because this mattress is so terrible but they won’t let us return or exchange it. I have a severe back disease that has been flaring up so bad. I may be getting lawyers involved. We’ve spent hours waiting on the phone and talking to people who won’t do anything. We are thousands of $$$ in the hole because of them with a terrible mattress we can’t even use. Absolutely unacceptable. It was not our fault they sent us a damaged/faulty bed frame. We should not be treated like this.

Wanted what i got. Wish I could have bought more but y’all charged more to the delivery and the sales man said that was “normal” ? All the other places took the delivery charges off when I bundled. I purchased the rest of the furniture off Amazon for a lower price. Glad I had Phone near by. SMH.

Ive had my couch for a year and six months. For seven months it was wrapped in my house and not used. My house hold isnt large. I'm a whole 95pds. My couch frame is cracking and busted up twice. I've had to reattach strong wood to the frame. While doing that I've realized they don't use nails or screws they use staples that isn't even large enough to do anything. Explains why my couch needs repaired monthly. I should of stuck to America Signature. They have heavy duty furniture! Not this doll house cheap stuff. I feel like Big Lots furniture may of lasted longer sad to say. Don't waste your time. The name isn't worth it.

Awesome experience

This has been an unfortunate experience. Please go back to focusing on the customer.

Our sales rep, Derek Gaines, was very helpful in finding options that were not in the showroom.

We walked in told the young lady what we wanted. Within 30 min we walked out with what we wanted and more. Great shopping experience.

My salesman, Derek, texted all info to me so my actual purchase was quick and easy.

I have scrapes on both sides of the front of the recliner. Is there a way to cover these up at they aren't so noticable? It looked like white chalk but it won't rub off.

Lauren was my sales person and was great! She answered all my questions and was extremely helpful!

Very helpful and friendly service. Gave me discount for upcoming sale before it went into effect.

Our sales person was great. Took the time to explain quality aspects of each item we asked about.

I was told to wait 6 weeks for a bedroom set. 10 weeks out now and being told I need to wait at least another 2 weeks. Additionally, there are damages the furniture pieces that just got delivered this week. Store associates did not care about helping with the situation. It’s clear they don’t care about their customers after they get their money.

Bought a chair And couch 3+ years ago . After 2 years the leather began to fade. I had purchased the warranty so good right? Nope they said it was not covered after delaying the answer for several days. The padding is already reduced in support by 50% . Only gave a 2 star because of the friendly customer sales person. Do not purchase leather from them is is poor quality bonded stuff. I leather cleaned ever 2 weeks and conditioned. Only my husband and I.

They were patient and let us take as long as we needed for a decision. Answered any questions we had. A good furniture store to visit.

Ashley furniture has provided us with an excellent furniture buying experience. My only complaint is the wait for the furniture to arrive. This is not something that any store can control since delivery wait times are the same across all industries since Covid19. The delivery crews took care of the assembly and packaging disposal. They were careful not to damage anything while bringing in, setting up and assembling the furniture. The furniture I received was well worth the wait. High quality, beautiful colors, and very comfortable! I will return again to Ashley furniture in the Providence area of Mt.Juliet.

Tracye was so amazing and helpful and made finding new furniture breeze!

I’m very disappointed in Ashley Furniture. I purchased a dining room set and when it was delivered they did not have any hardware to put my table together also they had 2 different size table legs. The delivery person told me it would take 2 business days for the warehouse to receive the hardware and correct table legs. Well, 2 business days have passed so I called to get an update and now they are telling me that it’ll take 7-10 business days and the parts will be shipped to my home. I am very frustrated that I have a table unassembled in the middle of my dining room. It’s not looking like I’ll have a dining table together before Christmas. :’(

Excellent service with great savings.

Jeremy at Ashley’s was a great help finding a mattress. He was concerned with our needs rather than selling the most expensive We Appreciate his help

Be aware! The worst experience ever. Will never buy from Ashley furniture again. Delivery of two weeks is complete b******* six months later I finally got my bedroom suit and pieces were broke and I'm still waiting on the replacements. And actually getting someone in the store to respond to an email or to return a phone call is like pulling teeth. My suggestion is to pick a store that actually has something in stock that they can deliver immediately or you will spend all of your days following up and following up and following up. The most frustrating experience !

I’m so excited choose sofa, I did very difficult to make decision. For that help lady by name Lauren. Thank a lot Lauren for you help

Ashley was a great help! She showed me several couches that were similar to what I was was wanting. She explained the financing options Ashley’s provides perfectly. I will be back again soon, and I will be asking for Ashley!!!

THIS COMPANY IS GARBAGE!!!! Do not buy from them, they’re HORRIBLE!! From the delivery never being correct, to the quality of the furniture, to their RUDE customer service… they’re the McDonalds of furniture stores. Do NOT purchase their warranty! I think they call it “No Use No Lose Promise”. Well, it’s not a promise. You only get to spend that money after 5 years IF you go back to the original store or a franchise owned store, SO NOT FLORIDA. They told me to find a franchised owned store and use my credit there. AKA drive to ANOTHER STATE to use my credit. Unbelievable.

This rating is because of poor customer service. The sales process, price, delivery, and quality of product are not issues, but I will not be purchasing anything again from Ashley because of the compartmentalized and dysfunctional customer service. Details follow: Day 1 – Delivery of our new sofa was on time and completed without issue. However, a few minutes after the delivery people left, we noticed that the covering on the back of the sofa was sticking out awkwardly. On close examination we realized that a metal retainer holding the backing in place was twisted at the bottom and a nail was sticking out. I called immediately, hoping that the delivery people could return and have a look, but I was told that there was no way to contact them and there was nothing I could do until the delivery was taken out of manifest the next day. Day 2 – Called customer service and was routed to a call center with a garbled connection. Communication was poor, but I managed to report the issue and receive a request for photos, which I provided by email. The agent said someone would contact me about a repair or replacement. Day 3 – Did not hear from anyone, so I called again and talked to someone from Ashley. She said that there was no record of my previous call, so she started the process over. The Ashley agent asked me to provide photos again, and this time wrote a ticket for reference. I asked for and recorded the ticket number. I was again told that someone would contact me. Day 7 – I still had not heard from anyone, so I called again. I was cut off twice while in queue before someone answered. I was again told that there was no record of a claim, so I provide the ticket number. The agent said someone would contact me shortly and then hung up. Day 8 – Called customer service and was routed to the call center again. Communication was difficult because of the garbled line. The agent once again said that there was no record of a claim, so I provided the ticket number. He said that he still needed photos, which I provided for a third time. He provided a new service order number and said someone would contact me. Day 9 – Received a text from Ashley saying that a visit for a repair was being set up, but that I needed to provide photos again. I sent the photos for a fourth time and was texted that someone would contact me. Day 14 – Received both an email and a phone call from a furniture repair company in Florida proposing a repair visit in just over five weeks. That’s over seven weeks since I received the damaged item! I said that we would not be available on the proposed date and asked for a date a few weeks later. I was told that they could not schedule a future date and that I should call Ashley again a few weeks before I am available for the repair service. So, the saga continues, and I am not very hopeful for any reasonable resolution. Postscript: The issue was finally resolved three and a half months after the initial delivery. I contacted Ashley again, was then contacted by a furniture repair company, and I took the first available appointment, which was six weeks away. The repair person showed up on time and made the repair to my satisfaction.

Looking for great customer service without pressure but things you are not interested in, ask for Tracye. Tracye knows how to treat customers.

Cory was fantastic and very helpful at Ashley today!! Especially picking out a new mattress without my husband. Always ask for Cory (tall, slender, dark hair) when shopping at Ashley!!

Salesperson not terribly attentive. High pricing for bargain quality

Ashley Whitaker was awesome to deal with! Highly suggesting them and her if you go into the Ashley Store!

Called ahead to check the stock of a product, and was told that it was in stock and on the floor. We confirmed the price and the exact model number - but were met with confusion when we entered. The gentleman that approached us had a rude tone, and insisted that they didn’t have the product we called ahead to find. We drove out with the confirmation that it was there, and were told to ask for Corrie. Extremely irritating, especially to be told that it’s in stock, drive all the way there, and be told that we were given incorrect information.

Do not shop here!!! Will never buy from ashley home store again. Buying the items were great and easy but after they got our money every thing went down hill. Waited 3 months due the furniture which wasnt bad as I understand it had to be made no big deal. Finally get the phone call and email it's ready and schedule a delivery date. The day it's supposed to arrive we get a text says 15 mins away and we wait. It never showed up that day after my husband even called to confirm it was being delivered. So he call again and was told the order wasn't complete and would be another 2 weeks before delivery and we would still be missing a night stand and it would be delivered at a separate date. 2 weeks go by and we get all the conformation text and calls for delivery. They show up start unloading everything and we notice a bunch of damage on on 2 items. We point it out and call the customer service line to see what we need to do if we need to refuse items ect. While on the phone with customer service the delivery driver unloads a second night stand. So we're excited we got the other night stand. Unfortunately it was damaged and you can tell they tried to fix the damage by covering it with some stain. (Not something the delivery guys did this was done at factory or warehouse) So while on the phone with customer service ( the guy was very un-helpful just telling my husband he made note of it and he wasn't able to speak to a manager that he would have to wait on hold for 2 hours before he could talk to a manager). well my husband aggreed and he put him on hold and hung up. The delivery guy then informs me they can't put the bed together due to them not having any bed rails. So we have all the furniture except bed rails and 2 damaged item so now we're waiting on the rails and the tech to try to fix the damage. Least to say once all is done, we will not shop at Ashley's again.

Do not shop here!!! Will never buy from ashley home store again. Buying the items were great and easy but after they got our money every thing went down hill. Waited almost 4 months due the furniture. I understand it had to be made no big deal. Finally get the phone call and email it's ready and schedule a delivery date. The day it's supposed to arrive we get a text says 15 mins away and we wait. It never showed up that day after I even called to confirm it was being delivered. So I call again and was told the order wasn't complete and would be another 2 weeks before delivery and we would still be missing a night stand and it would be delivered at a separate date. 2 weeks go by and we get all the conformation text and calls for delivery. They show up start unloading everything and we notice a bunch of damage on on 2 items. We point it out and call the customer service line to see what we need to do if we need to refuse items ect. While on the phone with customer service the delivery driver unloads a second night stand. So we're excited we got the other night stand unfortunately it was damaged and can tell they tried to fix the damage by covering it with some stain. (Not something the delivery guys did this was done at factory or warehouse) so while on the phone with cs and was horrible the guy was very un helpful just telling me he made note of it and I wasn't able to speak to a manager that I would have to wait on hold for 2 hours before I could talk to a manager so I aggreed and he put me on hold and hung up. So im pretty upset at this point. The delivery guy then informs me they can't put the bed together due to them not having any bed rails. So we have all the furniture except bed rails and 2 damaged item so now we're having to put our mattress in the floor to sleep. And Ashley dosent know when they will be able to deliver rails. So the delivery guy who was very helpful and great (who dosent work for ashley independent delivery service) calls a number he has and gets a manager from ashley on the phone se was helpful about getting the items that are damaged swapped or at least what we were told anyway but no update on when and same on rails. This experience was absolutely horrible and I wouldn't recommend anyone here. Spend your money else where at a store that has there stuff together and good customer service. Will have to update when we get the rails and the other items replaced or fixed

Just a great experience. I just love buying my furniture here.

Beautiful showroom and very professional sales people.

Staff was friendly, but also gave space for us to privately walk the show room. Once we made our decision we were quickly helped and the whole process was smooth. **Update: dropped two stars as the staff lack follow up throughout the whole process.

T.J. gave premium customer service!

Our sales person, Lauren, did a great job in helping us pick out furniture. She’s very patient, and very responsive on communications. Made the process painless.

Derrick the sales representative was very helpful and gave us time to shop. Then he was very professional doing all the paperwork. Thanks

We had a great sales person (Danielle), but the ottoman we ordered never came. They sent a huge oversized ottoman that has been taking up a 4x4 space in my living room for nearly 5 weeks now and won’t let me bring it back to the store, to the Lavergne warehouse, or come pick it back up. The “Operations Manager” was on break when I called and was more than willing “to make a note for the drivers” but hey, 5 other employees had already done exactly that over the past several weeks. We sat two different days at home waiting for the truck to come during a 3hr “delivery window” and the original delivery was late. The scheduled truck that was supposed to pick up this incorrect item never came! The window was 12:45-3:45 and every time we checked online the eta kept changing. People who answer the phone don’t even bother telling us the truth. I paid $300 to get whatever item a warehouse picker felt like sending. Didn’t mind waiting for the original shipment, but can’t believe there is no way to return or not accept an incorrect item. Continue to get the message that “we have policies and procedures” to follow. You win… not worth spending more time and money to get Ashley Home Store to actually deliver. Warning: Read the other reviews. The Ashely webpage shows four “great reviews” but look at the rest. We should have :( I really don’t like leaving this type of feedback, but I don’t want anyone else to lose their money as we have. Sad that a local MJ business operates this way. I had to come in person to pay with my credit card and now I know why. Easier for the business to dispute charges lol. Well, lesson learned. Update: They finally picked up the huge misdelivered ottoman; but they still have not given our money back! Can’t even get a call back from the escalation specialist who said she was our point of contact. Their third-party delivery company is the root cause here. Stay tuned. I will get their name eventually. UPDATE: 1/2/23 Well, still have not gotten the refund yet! The “owner” (see review reply) doesn’t even reply to emails or phone calls. Don’t take a chance. Buy ANYWHERE else but here!!!

Cory was very helpful, knowledgeable, and just a straight shooter with upper management written all over him!

Kind, Courteous, and punctual!

Like most stores/ businesses, Ashley has a come on to get you in the store, and when you get in the store for what was advertised, it’s not in the store because it’s so cheaply made. When you go to buy anything, if it be food or otherwise, furniture included, you are going to buy! Maybe not as much, but you will buy! The advertisement programs your mind to buy, so since I needed the bedroom set because I had just moved Here, I ended up paying more than the advertisement had suggested. Ashley, and Dee were super and kind, but the store I think is very misleading to the general public!

My husband and I bought a couch back in April that we saw online. When it came in it was very uncomfortable and we requested to exchange it. Originally the sales person at the store said that they do not exchange for that reason and only when I mentioned doing a return they approved an exchange. Now it’s September and we still do not have the exchanges couch. They have attempted to deliver the new one THREE times now. The first time they brought the wrong couch and the last two times they brought a damaged one. The sales people at the store have been helpful and I don’t blame them but their delivery company that they were with is TERRIBLE. At this point we are so frustrated and just want our couch. Never buying from Ashley Home Store again.

Giving 2 stars because our Sales Rep was good. The customer service is absolutely horrible. I have been on the phone all day, got hung up on, and finally we get to some sort of resolution that involves me calling someone else. They are unprofessional and do not care how much money I just spent on my mattress.

Tracye was great! Patient with my indecisiveness but we got through it and I picked out a sectional and dinette set that I know I am going to enjoy! Thanx Tracye!

Bought a couch 2 weeks ago from Lauren in Mt Juliet. She was great! My couch come today. I thought the guys delivering were wonderful. Deon and has co-worker were in and out in 5 minutes. I had a great experience!

There website to check the status of your order has been down since September. When I call I keep getting the run around with my order. I was told some pieces were in than called another week & Im being told nothing was in at all. Approaching 3months now which is expected but dang I was hoping to have my furniture before Thanksgiving but looks like that won't happen. Ordered Sep 8 Back AGAIN!!!2023! Though I would give them another try and no... this company is STILL awful once again after taking my hard earned money still no product after multiple email text and a phone call confirming delivery and I'm left without my furniture and a nonchalant attitude

Ashley’s home store at Mt Juliet is The Best store to do furniture shopping we purchased dining table our sales associate was Danniel please ask for her. Also the manager Max is very helpful

I had a good experience shopping! Lauren took great care of Kerry and I.I only wish I didn’t have to wait until the end of October to enjoy my furniture! I’m hoping it will be good furniture that will last a while! Very excited!

The delivery crew was great, professional and on time. The furniture had three flaws, including a chair that is wobbly, an unstained spot on the server, and a chip on the table! I’ll probably just try to fix them myself.

The staff was super help and very friendly. If you need anything furniture in the Mount Juliet area I would highly recommend Ashley!

this place has a great variety of home goods with a very attentive and helpful staff

Great experience. I worked with Tracye and she was amazing! Answered all my questions and was very patient with my indecisiveness. Great customer service! I will definitely go back for any future needs.

Tracy was very attentive got me a good price on my sofa I love it I appreciate her customer service she even let me know if I had any questions or anything to feel free to text her I appreciate that Ashley good job

DO NOT buy from these people. They are scammers. We spent over $3000 on a dining room set to have it delivered damaged…they said they’d replace it. We just had the 9th dining room server delivered today because every single one was damaged and that one was damaged too. They are refusing to give me a refund and we have had to stay home from work once a week to have this item delivered. It’s an absolute scam of a company. The delivery drivers show up smelling like weed driving a big Penske truck, and though they are pleasant to communicate with, even they speak down on the company. I will be taking this to court and the better business bureau.

Mt. Juliet location had exactly what I was looking for. Cory F. Salesman was very professional helped me with recommendations and made the selection and sale so easy. The product was available immediately, eliminating any ordering or wait time.

Great

After 2 months & spending $$$ the seat cushion on the chair we purchased is distorted and the cushion is sewn down & cannot be flipped. Good luck trying to get someone on the line from customer service. Very disappointed!

Ordered bed frame and was told it was in stock and would be delivered in a few weeks. 4 months later, they attempted to deliver it without a headboard. I refused delivery. The footboard had a significant gash on the 2nd attempt. 3rd attempt showed they would be 2.5 hours late after their 3 hour window of 5pm -8pm. I called and said I wouldn't receive a delivery at 10:30pm. The 4th attempt arrived on a Saturday morning with no notification and I had not agreed to a delivery at that time. No one was home. I canceled the order in frustration and due to the terrible delivery attempts. I had to forfeit 10% for cancelling the order because of their incompetence. I am now buying a frame at Haverty's and will probably not shop at Ashley's again. Certainly never the one located in Mt Juliet.

Tim and TJ helped me with all my furniture needs. Just moved from California to Tennessee with nothing to sit on. Quality furniture at fair prices. Very satisfied

Cory was fantastic and so patient. Great experience

I enjoyed shopping at the Mt Juliet store. They took time to show me options from the entire store worked with the information about what I needed the space I had and decor style. TJ is who helped me and he was great I would say if he is busy to wait for him it would be worth your time. When I need something else would make the trip back to the Mt Juliet store.

Tim was so helpful and friendly, one of the main reasons why we decided to buy immediately.

Ashley’s salesmen/women was very help and nice. They took there time with us as we made our decision. Happy with my visit

The sales people in this store are so easy going and great to deal with. I would definitely go back there should I need more furniture

We ordered a mattress to be delivered this week. I was told that my mattress was destroyed and needed to be reordered, unfortunately not before my expected guests arrive, which is the point in purchasing. I asked for solutions and was told by the manager that she could not go in the back and make me one and that if the warehouse couldn't provide.... then I am pretty much SOL. One would assume they'd offer a discount or a free upgrade since they were the ones responsible for the mattress being ruined in the 1st place. I didn't even get an apology. Trying to cancel this order as of July 26 of 22 and being met with further red tape, I will not accept this order. The only solution now is Ms. D's job being terminated for her rudeness. Mattress Firm is coming through for us at $1400.00 less and are equally blown away by Ashley's shoddy customer service.

Worst service ever,they charge you for service work on what you buy, like cleaning and other things over 350 dollars added to your bill,never buy there again.i have told everyone about this.

We have shopped at Ashley HomeStore several times and have always been satisfied. Quality of furniture is good, prices are okay (especially when you catch a sale promotion), and the sales consultants are usually knowledgeable and helpful. Just don’t shop online.

Ashley was so helpful! She made the process quick and easy for us. We will definitely be coming back!

One of the tables is damaged. I would like to return it for a replacement.

Great experience knowledgeable help the best 👌

I love my new couch! My salesperson, Lauren, was friendly and knowledgeable. She helped me pick the perfect couch. I received it today and the delivery driver, Rod, was prompt and polite. Overall great experience.

Had a great experience there. Cory was very knowledgable and helpful. No pressure sales. He helped us get what we needed.

GREAT, TIM

Tim was fantastic helping us! I highly recommend using him when shopping at Ashley Furniture. He was very knowledgeable and efficient, polite and friendly.

AJ was wonderful and helped me find everything I needed! Great Salesman!!!!

Can’t recommend this place enough! My wife and I bought a sofa here for our first house the other night. AJ and Tim were so knowledgeable and helped us find the perfect piece of furniture for our needs! The store had a wide range of stock which made it easy to find what we were looking for. You can buy online, but nothing compares to actually seeing and feeling a piece of furniture in person.

Great experience, Great service! I'm in the process of buying a new home and Ashley answered my needs. I had the pleasure of working with Tim Grant who was attentive, courteous, and informative...Thanks Tim for all your assistance!

I went in the store to get one item. Cory greeted us upon entering the store and showed us all our options and we made our purchase and was on our way. Great personality and service!!

Cory was so helpful and knowledgeable. Made the experience great and easy

Friendly,

Timothy, my salesperson was the best. I have never purchased from Ashley before but I’ll certainly be back. I love the quality and style of what I chose

Tim Grant is amazing. He is the coolest, most personable, down to earth salesman I’ve ever come across. He took so much time to help us, answered all of our questions, and made this experience incredible. I will be recommending him to everyone I know. Thanks, Tim!

We went visiting today @ Ashley in mount Juliet, we were very old customers from Ashley, last year we bought so many stuff from them that’s y manger gave to us complementary credit that we can use in future & now I went today @ Ashley and I m trying to buy some stuff from them and when I went in morning to buy they check my credit & that lady was serving us she told us yes we do have $799 credit , & told her when I will come back in evening with my husband so after we came , Of course Ketannow new maneger said to us that u already used it 😳😳 how can be , I went after year now they said I don’t have any credit so now they r scamming us .. and maneger is very big time liar , we never going back again they loosing very big customers from us ,,,

Great experience!! Tracye Patton is an amazing sales woman!!

Do not shop here. The sales rep will give you that charm and all the answers you want to hear. Then your left with a delivery nightmare, Fine print you didn’t think you needed to read, and a sales & management team who could care less about you. Trust me! Go somewhere else.

My wife and I ordered a couch. Just about 2 months ago. We were told one date if 10 weeks for delivery and when I went to follow up on it, the automated voice advised an additional 15-17 weeks from yesterday. I tried calling the number to cancel my order, and going in person. The people behind the counter took my number down and said the operations manager would call me by 2 pm at the latest on 5/25/22. I never received a call and I left an additional voicemail. They make it impossible to cancel an order and the number listed online does not let you connect to a live person as they never answer the phone. This place is a joke. If they continue to ignore my request then I’ll contact an attorney.

NEVER buying from Ashley furniture again. They said that our furniture was going to be delivered in 2 weeks and we still don’t have all of our furniture. after 4 months They finally contacted us to set up a delivery time and only gave us one day and time to deliver. We were out of town so we called to get another date and they refused! What kinda joke are these people?! After some some arguing They finally scheduled a day that we were back home. Guess what? They never showed up. We stayed home all day waiting for these people. Now they say that we MIGHT get them in 10 days or later. We still don't have our furniture. The salesman lied to us saying that we can always call him if we have questions but he literally quit the next day. They also lied to us about the protection insurance. They said that we would get the money back in 5 years but it turns out you don't get it back. You get a gift card. Terrible costumer service. They're nice in the store before you give them money. Then once they have your money they don’t care anymore. They don’t hold up on their end of the bargain. We spent way too much money on things that we don’t even have nor know when or even if we’ll get.

Tim did a great job of taking care of me. He’s very knowledgeable of the merchandise in the store and did an excellent job explaining the different programs and options. I highly recommend you visit Ashley’s. Ask for Tim. You can’t go wrong!

I've had to take three separate deliveries for a bedroom set and mattress, and every time an item has either been broken, or completely wrong. I understand mistakes happen, but nothing has been to done to make it right. Maybe this has just been bad luck, but I won't shop here again

Danielle at Mt Juliet location very helpful the sofa I chose might not be available at this time however not one currently on display

Had a great experience here over President's Day Weekend Sale. Tim helped us out, had such a great personality, was so knowledgeable and funny. We live near the area, and will be going back to work with Tim in the future. Update: went back and worked with Danielle who was also fantastic. Helped us switch some things out and add new items seamlessly

Alandos was great to work with. He had no problem taking care of my order while making me feel comfortable. I felt like we we friends and not customer and salesperson, which is how it is supposed to be. I had a great time shopping for my furniture with Alandos.

Tracey was very helpful and AWESOME. I really appreciated her help.

Danielle was amazing and very helpful with all of our needs. She wasn’t pushy and didn’t hover. She was quick with the numbers when we were changing our minds about a few things and didn’t mind the changes as we made them.

I worked with Tracey and she was great to work with. I would recommend her. This was in MtJuliet TN.

Nice employees

The operations manager was not customer friendly. We won't be buying from Ashley in the future!

Tim and Lee were very helpful and accommodating.

I was helped right away, although my item was no longer on the sales floor. The sales associate (Ashley) was able to beat the online price and ordered the item. I’m so happy I went in. Thank you!

Manager Tim was very helpful. Answering all our questions, went very easy.

Danielle was amazing. She answered all of.my questions and gave me many options with no pressure. I would shop here again.

I had a fantastic time buying with Ashley Homestore. Cory was my guide into the tempurpedic experience. He was very professional and informative. The deals was a plus! I would buy from here again.

Javier was amazing! He spent only the time that I wanted with me. I just happened to be in Mt Juliet that saturday but I live close to Brentwood. I went to the Brentwood store Sunday, saw what I wanted, shot him a message, and it was ordered on Monday. Everyone was great at this location and I plan to return back! Thank you Ashley Mt Juliet team! Thank you Javier for your great service!

This is the worst company that we have done business with in our lives. They tell you the furniture will be delivered at a certain date and then keep moving the date out. When I went there to complain the so called manager Matt called the Mt. Juliet police dept on me because I told him that I would not leave unless he provided me with his regional managers phone number which he never did. This guy has no customer service skills at all and should be a delivery boy at best. We have had one piece of furniture delivered three times because the legs were very crooked and wobbly. We are still waiting on delivery of several pieces of our bedroom suite and we have no clue when we will get it. Please do not do business with these people unless you want a lot of problems !!! Ashley Furniture Store Mt. Juliet Tn. 37122

We received wonderful costumer service and got in and out with little hassle. Hosea was wonderful in helping us find a couch for our lifestyle! Definitely recommend this store!

Our couch was delivered broken and took another 2 weeks to get a new one. The sales person opened a credit card for me when I specifically asked her not to, despite the fact we paid in full. We love our couch but the service we received was not great

Dont go here, they gonna steal your money

Ashley's is one of my favorite furniture stores. Sales Associates are always ready to service you and get the furniture you need in a timely manner. Thank you for your hard work and dedication.

Moving from out of state and chose to look at Ashley for some living and bedroom furniture. Danielle W. Helped us test several couches, made sure to explain every warranty/and assisted me with my purchase. Would HIGHLY recommend Danielle for any furniture needs. Thank you !!

After you make a purchase customer service is horrible. Purchased furniture in December and still have not gotten furniture and I'm already receiving a bill. My purchase was suppose to be over a span of 4yrs and paperwork was entered incorrectly into a 12 month program, now have a monthly bill of $600+. Went back to have it correct and Tim said it was fixed and still receiving incorrect bill. Manager was suppose to call because I have not received my furniture and I have not heard anything from manager Matthew Ashley or sells rep. Just started my way up chain of command. But wanted to warn other customers before hand. I'll keep you posted if it gets resolved.

I can not begin to explain how disappointed I am with this location. I have called numerous times and get different answers every time in which my furniture will be in my house. If I can turn back time I would not spend my money on this company. Customer service is a joke no one knows where my furniture is. I've been told it was sold before me since I didn't give them a date but I called several times trying to give them a date. I was told if I paid in full I would for sure get it. I've been told that My couch isn't in but my table is and I've been told my table isn't in but my couch is. Who really knows???? Now when I call the numbers they give me it either doesn't work or no one answers. I guess I will have to come in yet again to figure this out.

Clearance items are priced well

Have been 1 year and so many calls to so many phone numbers and spoken to so many people with still no resolution. Have purchased things that I have been happy with. BUT this store is NOT WORTH THE RISK. You cannot deal with local people when you have a problem.

Everything! Today I dealt with Tim and he was absolutely amazing kind knowledgeable and most of all reasonable.

Ashley our salesperson is the best. She listens and finds answers to our questions. Chad the regional manager has awesome crew working for him.

If you value your money/customer service and/or your furniture, you certainly shouldn't buy any furniture from Ashley Homestore (Ashley Furniture)!! We paid an extra fee to have the furniture "professionally" put together. There are several missing screws and issues with the drawers. When you contact them, you can't get anyone to return your calls about your concerns or frustrations. We have called the customer service number as well as tried to reach the MJ store. HORRIBLE QUALITY FURNITURE AND CUSTOMER SERVICE!!!!

Complete nightmare. Ordered a bedroom set in march of 2021. With items being backordered, we got part of our set in December after being told it would only be 3 months. We still waited till January for our backordered bed. When it finally came, it was the wrong headboard. After waiting another month for the correct headboard, they came out again, the 3rd time, with a headboard that was not complete and could not be installed. After countless hours waiting for a store manager, never got a call back and still have a mismatched headboard that was over $3500. Save your money and time and go somewhere else. It is has been a since we purchased the set and don’t even have what we have paid for. The manager is “busy with customers” whenever I call. Even thought I’m a customer who already spent way more than I should have. Run away.

Tracye came through again today for me! We are loving our recliner loveseat and couch . In a few weeks we will be enjoying our new bedroom set!! Can’t wait. This is a great store to help you furnish your home.

The sales staff are good and there is a nice selection however the delivery service is terrible. The delivery instructions are ignored and product is damaged multiple times. Ashley management team states they don’t run delivery side of the business and unable to help, customer care states the Ashley managers are able to help and need to fix the issue. Round and round.

Great experience with Danielle. Felt welcomed and she took her time helping me and answering my questions. She went out her way to find options that fit my timeline and style. Will be back .

Awesome customer service. I was planning on ordering my set online, however I wanted to see it in the store. Not only did they honor all the online discounts, it ended up being a bit cheaper. Highly recommend visiting the store rather than purchasing online if you can.

Ashley has great trendy furniture for great prices. Appreciated the staff helping match website prices and give customers the best deals.

Easy to shop, staff was helpful and efficient, thanks to Derek! Excited for my new furniture, only 3 weeks to delivery!

Highly recommend great service and great quality furniture the salesman let me turn the couch over in the store so I could see how it was built

Danielle was super helpful and got us a great discount. she had excellent follow through and was not pushy.

If I can turn back time I would not spend my money in this company. If you don't mind being lied too so they can sell furniture than go ahead and buy here. They say the furniture will be here at this date and you find out that it will be there no where near what they told me. If you try to cancel your order because they lied to you they will charge you 10% charge and good luck with customer service. I would not recommend you buying here because you don't know what's truth or lies.

They have a very nice selection of furniture for all rooms. Reasonable pricing also.

Cory was wonderful!! He was very knowledgeable and helped us to the fullest. He wasn’t pushy at all and that is what we really like in a salesmen. We will be back!

He is wonderful. Very helpful. Will recommend to all my friends to go in and ask for Mr. Tim!

Timothy Grant was my salesperson. He was very knowledgeable and so nice and professional. I would recommend him for anyone who is looking for furniture. I will definitely be going back.

The whole staff was friendly and very helpful. Tim hooked us up with a beautiful new sectional for our new place

Our salesperson, Tim, was very helpful.

Pretty good experience as far as furniture shopping goes. They where able to meet the online price. Being able to configure table, chair and bench anyway we wanted was nice.

Love the living room suite we got and it was very reasonable and the sales experience was great!!

Great selection and Derek was very helpful! Very excited for our furniture to come in! Which by the way isn’t as long as a wait like we thought it would be.

We visited our local Ashley Home Store after seeing furniture that we wanted at the Exchange, but was unavailable there. We have worked with both Cory and Ashley on purchases and both were super helpful & knowledgeable. The manager Matt has been a pleasure to work with, as we have had some issues on our end for delivery. I highly recommend Ashley Home Store in Mt Juliet.

Staff is very helpful and well versed on product knowledge. Store itself is layed out perfectly with tons of options for whatever your shopping for. We won't shop at any other store.

Highly reccomend working with Dereck he was AMAZING! We were looking for a new mattress and he took his time explaining every detail and helping to choose the perfect one for us! We will definitly be back !!!

Had an excellent experience today at Ashley’s! The manager and staff were very friendly and spent time with us to find out exactly what we needed. Rayshard Grant was our salesman and did outstanding job to ensure our satisfaction with our purchase! I would highly recommend this store!

Ashley Furniture has horrible customer service and this is the absolute worst experience I have ever had with any relatailer. Approximately 3+ months ago I spent $4600+ on a variety of furniture that was promised to be delivered in early January. After not receiving my furniture or any communicaiton I, decided to return to the store and get a full refund. Returning to the store in person, I met with the same person who originally sold me the furniture. I explained my frustration nicely and asked for a refund. With some hesitation he agreed. He claimed he processed my request but gave me no doucmentation that he had returned the furniture or that I had even been to the store. He claimed that they didn't give documentation for refunds. I thought that was the most bizarre thing I had ever heard. I then asked him if he ever received a refund without documentation and he named another large retailer. I laughed and said, "I just returned an item there and they gave me a refund in full immediately with documentaion." He didn't say anything. He did imply that I would receive and refund in 7 to 10 days. Then I said that I wasn't leaving the store without documentation. He said the only thing he could do was show me on his computer screen that he processed my request. He then clicked to a screen that said, "Contact Status" CANCEL. ORDER NEEDS TO BE CANCELLED." I then asked him to screenshot the screen and print that so I had some proof. He replied, take a picture of it. So, I did. I left the store frustrated. I went and sat in my vehicle pulled up the picture and noticed, there was literally no contact or order information or dollar amount on the screen he had shown me. This was getting unbelievable. I went back inside the store and explained how strange this was getting. I told him that all I had was a photo or a screen that had no customer info, no date, no amount, nothing, but that the order needed to CANCELLED. I explained that I needed this form to at least have my name and date on it as proof that I even came in the store. He then hand typed my info into that screen and told me to take another photo. I did. A few days later I called their corporate office to check on the status of my order. The lady I spoke with explained to me that I had received a STRORE CREDIT in the amount of $4200, and that they had charged me a restocking fee for something I never even received. Ridicuolous. I told her that I did NOT ask for a store credit but that I clearly asked for a FULL REFUND. She processed the request and told me that it could take up to 30 days for my refund to process. This was getting more ridiculous. I have never, in all my life, received such a run around from any business. This is the shadiest, worst company I have ever dealt with. And just so you're (the reader) are aware, to my knowledge I have never left a negative review on any business ever. Bad karma. But this business deserves the worst review I could possibly give them, and a warning to other potential buyers. Don't buy @ Ashley. I need my REFUND.

I went to Ashley HomeStore for the first time to find a right fit on a bedroom suit and mattress and could not have had a better experience. Danielle was the first to approach me with my needs and was beyond thorough in exploring all my options and costs. The staff was very friendly and helped get me on my way with the closest delivery date and I left with an overwhelming sense of relief after searching for weeks with no luck. Needless to say, I would absolutely take my business here again and recommend Danielle to assist anyone. Thanks for your help and I'm excited for the room makeover!

Great customer service

I've been trying to furnish my new home for a little while now and just hadn't found anything that I fell in love with (and if I did it wouldn't arrive in under 18 weeks). This morning I walked into this store and was greeted by Tracey and Ashley, and they both helped me get everything I was looking for all to be delivered within the next couple of weeks! These ladies were so friendly and helpful. I wish I had come here sooner!

My mom and I went in to look for a power reclining sofa, love seat, and chair. We found a great set. I brought my dad and husband back the next day to sit on the furniture to try it out. The following day, I went in to purchase the set. They worked out a great deal for me and the staff was very helpful. Thank you!

Easy to go in look around and Tim was great helping us pick out furniture!

So the wife mentioned it was time for some new furniture. We went by Ashley Furniture in Providence just to look. We met this young lady and she was so helpful, we ending up buying. Merry Christmas to us. Danielle and her manager, Matt, were customer focused, very patient, friendly, and laid back in their approach. (No pushy sales tactics). People often post their unpleasant experiences, we thought we’d post a pleasant one. If u r n the market for furniture, go see my new friends at Ashley furniture in Providence. Completely pleasant experience and a great deal to boot.

So the wife mentioned it was time for some new furniture. We went by Ashley Furniture in Providence just to look. We met this young lady and she was so helpful, we ending up buying. Merry Christmas to us. Danielle and her manager, Matt, were customer focused, very patient, friendly, and laid back in their approach. (No pushy sales tactics). People often post their unpleasant experiences, we thought we’d post a pleasant one. If u r n the market for furniture, go see my new friends at Ashley furniture in Providence. Completely pleasant experience and a great deal to boot.

Spent over 9k. Took over 4 months to just get beds. Finally today furniture came. But they left out love seat because it was at a different local warehouse. Talked to a lady. Said she call right back. Never heard back. Scuffed our hardwood floors. Delivered couch pillows with stuffing coming out. Delivery crew was rude. They didn’t give us our guarante warranty. Not a white glove delivery. Offered to carry off old couch. Even offered buy them lunch. Only to have them drive off as I was going to load rest of couch. Was hung up on twice calling customer service. Terrible business manors. No apologies no idea where our sofa is no offer to redeem today events.

We purchased a bedroom set back in July 2021, the sale rep told us that the bed did not need a spring box, when finally the furnitures were delivered on Nov 19, 2021, I noticed that indeed the bed frame needed a box spring. So i purchased a box spring from Amazon and was delivered in two days. This was least of a list of issues I am still dealing with their customer service for a missing night stand that wasn’t delivered on Nov 19th with the rest of my purchase. I’ve called customer service three times already but keep hearing different stories so I went to where I placed my order. The store manager a nice guy although was of no help at all. I was told that I need to call customer service again . Seems to me that there is no communication between the stores/warehouse/and customer service department..very upset will never purchase from them again…still waiting to hear back.

Daniel was awesome! Very happy with the excellent customer service!! Highly recommend!

Mt. Juliet is great.Ashley and the team is wonderful. Even DJ helped liven the mood because he reminds me of my five year old twins.

Daniel was awesome! Thank you for all your help.

Great experience with Tim at Ashely Home Store in Mount Juliet!

Nice stote. Friendly workers.

Only talk with Timothy Grant he was the only sales staff that even offered to help us. He then went over and above to find the right piece of furniture that was available for us. They will be able to deliver it this coming Tuesday. The other sales staff totally ignored us and just walked around the store doing a whole lot of nothing. We have purchased a lot of furniture in Indiana before moving to Mt. Juliet and the sales staff always met us at the door offering help. If we go back to this store we will always ask for Timothy Grant to assist us.

DO NOT BUY FROM THEM!! This is the worst customer service I have ever received… they want you money for overpriced furniture and in return they don’t care at all about holding up their end of the deal to actually deliver your item in any sort of timely manner! I will NEVER do business with them again! Horrible experience!

Cory Fischel was very knowledgeable and helpful with all my questions. Excited to see my new furniture in my home.

Ashley was incredible. She was very knowledgeable of Ashley inventory and she was great to work with.

Lots of pretty things. Teresa was a great salesperson.

DJ Rediker was amazing and our experience was spectacular. He was able to get all but one piece in less than one week. Which for the current moment is unbelievable.

This review is mostly a review on corporate, but the sales staff could probably be more communicative. I ordered a dining table with matching barstools on June 4. I was told delivery would take approximately 12 weeks, plenty of time for me to host Thanksgiving for the first time in my new home. I know there is a shortage everywhere and expected a delay. After 12 weeks, I call to find out the barstools are back ordered with no delivery date expected. The table gets delivered September 30, almost 17 weeks after order. I talked to the manager, Matt, and we figure out a plan for barstools. Then I get a call that they have been discontinued, but I can pick up the ones on the floor. At this point, I’m stuck with thanksgiving about four weeks away. I asked for a reduction in delivery fees (since I had to rent a Uhaul for pickup) and barstool price. They will reduce delivery, but no reduction in price because as one sales lady said “if you don’t want them at full price, someone else will”. Just kind of a disappointment to pay full price for a used item when I ordered them almost five months prior to being discontinued. Anyway, buyer beware. They will tell you a delivery time they won’t be able to meet. And if your matching items are discontinued months after ordering, just too bad for you I guess.

My wife ordered a glider/rocker chair back in June for our nursery for our baby due in September and was told it would be October before it would be built and delivered which was longer than wanted but understand the issues with manufacturing right now so we went ahead and ordered the chair and paid in full but then never received any updates so went to the Mt Juliet store she ordered it from late September after baby was born to get an update and was told that it would be March of 2022 before we might receive the chair I explained the chair was for a nursery and our baby would be 6 months old before we received the chair which is the purpose for the chair so looked at some other options and they didn’t have anything they could get in a decent amount of time so I asked for a refund and was told no problem we will get it taken care of for you now calling in 4 weeks later still not refunded and can’t get a hold of the store manager and now talking to customer service which stated it never got canceled 4 weeks ago. This is not good customer service we have been very patient and tried to be understanding but we are getting the short end of the stick. Hopefully customer service once they pick up can help get this refunded so we can purchase a chair elsewhere.

Salesmen was very knowledgeable and helpful. The buying process was a breeze!

Sales rep has no idea of what he was talking about

My sales person Tim was knowledgeable, friendly and accommodating. No high pressure sales tactics. Would highly recommend.

I’ve not received my furniture yet, since I just ordered today. However my in store experience was top notch. My sales rep was super attentive and went above to get me what I wanted within my budget.

The salesman was really nice, but I was going to be charged a much higher price until I pointed out the price much lower on their website. I did get the lower price, but only after I pointed it out. From what I could tell it was that way throughout the entire store. Make sure you check before you go. I might have gotten something more expensive if I would have done that first.

Needed 2 beds for guest rooms. Sales associate, Timothy Grant, was knowledgeable, thorough and took extra steps to ensure the best delivery dates available (given that Covid has caused so many delays.) Repeat customer to Ashley. Always pleased with availability, quality and pricing.

I live near the Ashley Outlet in Antioch and the sales people were so pushy when I went in Labor Day weekend. That seems to be the trend at that location. This was my first experience at the Mt. Juliet location and Ashley was our representative. She took me right to an affordable mattress within my budget that was exactly what I was looking for. I didn't really even need to test out any others. Since I had already applied and got approved for the credit card at the previous location, the process was quick and painless. She was up front about the cost of delivery and was very kind and understanding of budget restraints. I am looking to assist my mom in refurnishing her house and will definitely be returning to work with Ashley. (:

Ordered bedroom furniture over 6 months ago. Got a text to schedule delivery after product arrived 4 months later and scheduled delivery for a month after that. On our scheduled delivery day, they informed us that for some reason the scheduled delivery date changed in their system to 2023. We rescheduled for the following week and it never delivered then either. All of this after we spoke to several people on the phone and at the store who all confirmed the scheduled delivery time. We still have no furniture after we paid full price six months ago. We are having to go through the BBB to get a resolution as the salesperson, GM and Area Manager have all declined to help resolve. I will gladly pay more money in the future and go through another company and avoid this type of service.

Do not buy anything at this store. I purchased a 4-piece bedroom set. Its been over 6 months, and I still don’t have all the items and it does not look like I will be getting them all. This is just a summary of my issues: 1st Delivery was the mattress and adjustable bed. Wrong mattress 2nd Delivery correct mattress 3rd Delivery 5 weeks later (as anticipated): bed, nightstand and dresser. However, the dresser and bed missing parts. I had to rejected delivery 4th Delivery a few days later: Store got the parts locally and brought in the bed and nightstand. However, the dresser was damaged in transit and had to be re-ordered. Six weeks later, I get a call from the store to setup delivery on a Monday. The store called again and spoke to my Wife and set the date for Tuesday. I stayed home both days for the delivery. It did not show up on either. Called the store and set the day for Thursday, but no one showed. We get an automated call to set the delivery the next day, it came on the day the automated voice made. (3 days I waited at home for this) 5th Delivery: Dresser was delivered. Still missing Under the bed storage. A few days later, I get a call to confirm a delivery date. The last item we needed. I called and confirmed with the corporate office, so I don’t make the same mistake as before and rely on the stores schedule. 6th Delivery attempt, No show on a confirmed deliver date. I called to find out why I did not get the item. They said it was damaged and had to be re-ordered. Said it will take another 6 to 8 Weeks. After 7 weeks, I called to get an update. I was told that item has been discontinued. I called the store. I was told they would try to find one in another location. They called me back and said they found one at another store. Said it would be delivered in early October. 7th Delivery. Got a call to confirm delivery. I confirmed the delivery date. Day of the delivery, it was a no show again. Called the store, they referred me to the distribution center. The distribution center said it was not delivered because they did not have it. I asked why was there a delivery confirmation when you had no product to deliver? No answer. I have had to arrange my work schedule 10 times for deliveries. Items were either missing hardware, damaged or they did not have it. The dresser, the bed, and mattress all had to be delivered twice. The store would schedule and delivery, but the distribution center would not get the date or ignore it. I call the corporate office, they will not let you talk to a manager. They just refer you back to the store. I have written a letter to the CEO with no response. Every time I call the store, the employees have changed. I call and leave a message for the store manager to call me, but they never do. I have been waiting 4 days now for the "new" manager to return my call to see if they are sill getting the item form the other store, but he has not returned my call. If you value your time and money, do not order anything from this store. Update: I texted and emailed db based on the "Response from Owner" below. The response I got was: "I apologize this is just customer service. I can submit a ticket to the local store to have Matt the new manager call you as soon as possible if you would like." I replied: "Yes please do, but I already have two phone calls into him that he has not responded to. I want to talk to the owner of the store. Customer service response: "I am getting an urgent submitted to have them reach out to you today." No one reached out today. It is too late for me, get out while you can. If you have an order, cancel it. Avoid this store unless you can pick it up and take it home that day. Don't buy anything that has to be ordered and/or delivered.

Ashley helped my husband and I pick out a couch that was just right for us. She was very pleasant and made the whole process quick and easy!

Worst experience, never go to that store. It's been 7 months since we placed our order and still not all stuffs are delivered. They don't have any order status when enquired , they won't help stop billing even when not all things are delivered. I tried escalating to Store Manager but no luck. He was rude and not willing help.

Corey is the best!!! He answered all of our questions and took care of everything. He very knowledgeable about the products and made it easy to purchase. We will definitely be back!!

My new addition will arrive Saturday!!

I seldom give 5 stars, especially to furniture stores, but that's what this review deserves. Our salesperson was Danielle and she was part of the reason we bought living room furniture. We've looked for months and have interacted with so many salespeople! Ugh. None of them were as knowledgeable as her. None of them were as down to earth. She didn't push. Didn't rush. Immediately picked up on what we wanted. In fact, we've looked at the other Ashley's in Nashville and none of those were as clean. None were as brightly lit and accessorized as Mt. Juliet. Thanks, Danielle for helping with our purchase.

Tracye is so nice and helpful! Great experience working with her. Can’t wait to receive our furniture!

Ashley Whittaker was so great helping us with our furniture choices. Love the store in Mt. Juliet.

I have had one of the worst experiences ever. The store never answers the phone, the reps just want to sell, sell, sell and not deal with any delay issues or keep communicating delays. They are not making, tracking or delivering furniture, but yet they continue to sell furniture. When asked, if there was a path of escalation for my issue, the rep said there is, but it takes forever for them to respond … just wow. Will never shop there again.

We came in & were able purchase a perfect product for our parents. We are thankful for the quick delivery time that was scheduled.

Friendly staff. Clean. And I'm in love with my sofa! Special thanks to Daniel!

Spend good money on night stands only to be damaged when delivered. I immediately call and email pictures. I was told to call back. I call back and was told someone would call us back. Been 24 hours with no call back and cannot get a single person on the phone.. lesson learned.

I had a great experience with Ashley Home furniture in Mt Juliet, TN. I showed up on a sat night around 730 pm. Daniel was great. He was friendly and helpful. I was looking for a specific thing, a deep couch, and he showed me my options. I came back 2 days later after looking at some other furniture stores to order my furniture. Daniel explained everything and was so personable and had a nice smile at all times. You can tell he likes his job.

This place has so many options for dining room tables/chairs/recliners. Everything is well designed and aesthetic.

Had the absolute best customer service ever with Daniel. He is so knowledgeable and was super patient as we decided on the right mattress. Highly recommend Ashley as we have bought from them 5 different times!

Easily the BEST purchasing experience we've ever had. Our Sales Associates Danielle and Cory were nice, hospitable, relatable, and just all-around amazing! Both exemplified perfect, genuine customer service; knowledgeable, never pushy, allowed us to browse at our leisure, yet was there exactly when we needed them. We were greeted with a smile and thanked for our business at the end of our visit. Despite the large sum of $$$ we spent, we thoroughly enjoyed our visit/experience with this store and its Associates (including the General Manager; great guy!). We will definitely be back and HIGHLY recommend this furniture store over all others!!! Consider my partner and I loyal customers!

Cory was great to work with.

Nice collection and great prices

Had great experience with Ashley Home store today! Ordered a chair to b delivered in 4 weeks. Very helpful and friendly staff! Would definitely recommend Ashley Home Store!

The sales man was wonderful in helping me pick out a bedroom suite that would fit in my room. He was very happy to be serving me as a customer. His name was Daniel. If you need anything, ask for him.

Today we bought a Queen sized bed, a mattress, a mattress cover, and a nightstand at Ashley HomeStore here at The Mount Juliet store at Providence Marketplace. Daniel Rediker was the salesman who facilitated our purchases. He was very knowledgeable, professional, and very helpful. We highly recommend this store to anyone looking to buy home furnishings.

Most ridiculous company ever. Do not recommend, beyond frustrating, customer service sucks.

If you are in need of furniture, Daniel at the Mt Juliet store is your guy! Very knowledgeable! The store room is very well set up, clean, and has a huge selection.

We went in looking for bedroom furniture, really not knowing what we wanted. We ran into Tracye at the Mt Juliet store & she was fantastic! Cannot say enough good things about her & the store. Great furniture at an incredible price!

unless you have a whole year to wait for your order(s) I do not recommend buying anything from this store. I was told a piece was in stocks, ordered it, chose a delivery day and now being told its not in stock. I have had a previous issue with this store. Given them another try and after this round if I even get my piece I'm DONE WITH COMPANY. I order a bookshelf that is all.

My experience was great! Derek was transparent right up front letting us know that furniture was going to take several weeks. He was informative, helpful, and did whatever he could to ensure I was satisfied with all of my selections. Only giving 4 star rating due to the long wait on furniture.

We purchased three mattress’s with adjustable bases. We also got a living room set including sofa, love set, one and a half size chair and an ottoman. The sales staff was very helpful and answered all our questions. They helped us feel relaxed and comfortable about our purchased. I would recommend Ashley HomeStore to anyone needing furniture and/or mattresses. Very pleasant experience.

We had an excellent experience in the store! We worked with Tim. He was super helpful and professional. He was so sweet and easy to work with! He helped us find the chair we were looking for and a bar table that I needed but wasn’t sure about!

Cory was very helpful even though he knew we would not be able to purchase with him as we are moving to another part of the state and will need to order online.

I was told that communication would be there. It has not been. Derek told me that part of my couch would be ready for delivery on 8/5/21. I haven’t heard from him at all. I knew that delivery could be delayed but no communication at all has been disappointing. I will never use Ashley Furniture again.

My mom bought a mattress this week. Without going into a lot of detail, it has been an incredibly frustrating experience. Tried to resolve issues over the phone and after talking to 4 different people, got nowhere. Decided to go back to Mount Juliet store and speak with a manager. I have to give Ms Verlinda a lot of credit. My frustration level was still very high and as I was explaining what had happened, she was very compassionate, patient, professional, and understanding. She helped resolve my issues and she is very much appreciated. If I was just rating her, would definitely give her a 10, but based on everything, I am being very generous with a rating of 2.

Went in to buy a recliner for my husband and delivered ASAP Ashley helped us immediately and I bought the recliner as I loved it. The beat part is she let me shop and then when I was ready there she was. Rang me up arranged for delivery and I can’t wait. This was the Mt Juliet store! Thank you Debbie Malinosky

Derrick and Tracy were great to work with. Great service.

If I could give zero stars I would. This is the most incompetent establishment I’ve ever dealt with. We waited over six months for our couch to be delivered, and of course, when it arrives at the warehouse, it’s damaged. I called the store to relay the problem and after a rude saleswoman answered, she hung up after hearing the issue. We had an accent chair being delivered, and when the driver arrives, he pretended to ring our door bell and leaves. Of course, without leaving the merchandise. All of this documented by security cameras. I will absolutely never deal with this corporation again. They are rude, disorganized, and incompetent. DO NOT BUY FROM HERE!!!

After visiting for the second time we were able to find the best value with the features we needed and ordered a power recliner sofa with the power lumbar. Thanks for your help.

The worst! I feel bad for the employees at this location as they have no power or information. Thousands of dollars spent 7 months ago and only half the furniture here. Every time you call it’s a new excuse as to why you furniture hasn’t been built yet. We bought the furniture due to our newborn arrival and here we are thinking about having to buy new couches until our new ones arrive, UNACCEPTABLE! Of course corporate does nothing to soften this blow. We were told of a 6 week delivery and now we are about to hit 28 weeks!! The quality has also declined horribly, doors get stuck, drawers don’t close all the way and the reclining chair feels cheap. Extremely disappointed! Please take my advice and spend your money elsewhere.

I had a great experience with Ashley Home store today. Daniel the sales representative greeted me as I came in. He directed me to sofas and mattresses. He explained the 12 months same as cash and I made my purchases. It was nice and easy. Thanks Daniel (Mt Juliet).

Great service and not pushy at all. Super helpful! First experience at Ashley and it was amazing.

If you value your sanity and your money do not buy from the store they will do nothing but lie to your face, call you a liar, and not perform what they said that they were going to do.I have been waiting on furniture for two months now it’s supposed to be delivered tomorrow and they want to lie to me and say no we never told you that. They don’t value their customers. They give you the runaround and when you try to call their service number you go to somebody in India who doesn’t know anything. This was the worst experience I’ve ever had shopping for furniture. I will never buy from Ashley’s again. If I could give it a lower score than one store I would give it a -10.

All in all it was a decent experience however, communication was lost and our offer to receive an additional deal was negated once we upgraded our order. Therefore, the store didn’t mind us paying more money and negating our original deal. It would have been justified if someone still honored their deal they persuaded us in!

Just finished up with a very delightful young man, Tim, at the Mt. Juliet store. I don’t usually feel good about going to do big purchases because of the high pressure. But I felt completely at ease and comfortable shopping. I got the sofa I wanted. Great experience!

The staff is very friendly and not right up on you while your browsing!! Excellent service. Definitely will be seeing them again.

I appreciate how thorough and thoughtful the team was. They spent several hours explaining the details of the features of our dining table and mattress. The manager expedited the transaction with grace and knowledge. I will continue to buy my furniture at Mt. Juliet Ashley HomeStore. Thank you Tim & Christian ✝️

Our associate was very helpful and patient helping us find our new couch!

Ashley at Ashley’s was amazing! She did not pressure us to buy, but was very helpful to answer any question!

Good and quick service. Clean facilities.

Thanks Timothy Grant for your patience with showing me different furniture pieces and configurations. I was there around 2 hours and your patient persona never wavered! Thanks so much! Sylvia Lewis On 8/7/21, I stepped into the store and I’m noticed by several employees but not greeted by anyone other than Tim Grant. I brushed it off and continued doing what I came to do. I left & came back, no greeting again, this time an employee said to me, I’ve already notified Tim, he’s on his way up. Now, I’m feeling some sort of way so I mention my feelings to Tim & he says he handles the Black customers most of the time because the Black customers feel more comfortable with him and relatable. Was a survey taken or did they just decide to do business this way? Do White customers prefer dealing with White employees or vice versa? I’m not comfortable with this concept.

We had a great experience shopping at Ashley Homestore. Everyone was super helpful and they were able to get us a great price.

We are extremely happy with how the experience went. Very professional and thorough in details about financing and delivery. We shopped around at a few places and decided Ashley Furniture is where we wanted to purchase our stuff, it’s beautiful.

Customer service was amazing and the transparency was much appreciated. We were initially there for a sofa set however, with the sellers gift of gab we were sued into a new Tempurpedic mattress. They were sooooo patient with us as we sat and literally discussed pros and cons.

Stopping into Ashley HomeStore was a WOW! Immediately i was greeted by Tracye and she found out what I was asking about, took me to Cory who was the EXPERT in Temper Pedic knowledge. They both patiently walked me through the choices and answered all my multiple questions. Great team so I asked about a certain sofa set and was directed immediately to my choice,. They each contributed to taking a huge burden of a complex move off my shoulders. Feels like family! I will go there for all my new home needs. Many thanks!

We enjoyed the knowledgeable yet no pressure sales äpproach. It took us a couple of visits to make our selections. The furniture is if higher quality than most in our budget.

I love this store! Very nice sales people. Willing to price match anything!! Well definitely be doing business here again

I recommend Mount Juliet Ashley furniture to everyone! Customer service is amazing, all the staff is so helpful and very kind.

very friendly staff and super good deals

Had another super experience at this store in Mt. Juliet. August, the sales rep., was A+.

My wife and I had a very good experience at our local Ashley home store. Cory was very helpful and knowledgeable which helped us make the right purchase.

My salesperson was phenomenal. Extremely patient throughout the whole time I tested and retested all the recliners till I berries down the perfect one.

Last Saturday our bed was delivered without the footboard. They said they would contact us about getting it delivered. They never contacted us. Five days later after calls and a trip to the store it still isn't clear why it wasn't in the delivery or when we can expect to receive it. Horrible service.

Devin was an awesome sales person! Personable, honest and did nothing hover while my husband and I walked around and shopped. We loved his honesty. Once we measure for the furniture we looked at, we will be visiting him to get things set up!

Derek was fantastic and helped get everything I needed/wanted. 12 months no interest financing was easy to go through as well. Management fantastic in helping streamlining the process.

Tracye was very helpful without being pushy and we walked away with a great deal quickly & easily. 10/10 will come back!

The store has a large selection. Brice was very helpful without being pushy. And I feel we got a good deal over all.

Tony was very helpful when we went in to look for a new couch. He quickly helped us narrow down to a few options, and he answered all the questions we had. Though items are currently on back-order (a situation outside his control), he set expectations well and told us we can always check with him personally for an update. Overall, very good furniture shopping experience.

Great service very informative!$

If I could give it less then 1 stair I would !!!! I am usually am not a review person but I am beyond frustrated that you cannot get a hold of anyone and when you do get someone you get the biggest run around! I have tried to call different stores. I’ve tried to call corporate. I’ve tried to even go through the better business bureau to get some type of response. Please do not go this store. Please do not buy furniture from any Ashley’s furniture store! My husband and I had the same great store experiences everyone is speaking of in the reviews ! However, when it comes to helping you after the furniture is delivered,they are no help! I cannot tell you how times I have went to the store and had to call the store, or the warranty companies! Of course everyone is friendly when they are wanting you to purchase large amounts of furniture! Everyone in the store was super nice, friendly and was quick to show us different furniture pieces as we went to look for new furniture for our new home ! Note: when you purchase furniture the using the 60 months no interest you do not get the sale price. They will push their credit cards! After purchasing the furniture we have been getting nothing but the run around! We ordered a complete bedroom suite, living room sectional set and a dinning room table and chairs. When Our furniture was delivered in July 2019 our furniture was delivered damaged, mind you I was really upset because I seen some random people who showed up at home with no name on a truck and should up late . My husband had to help them unload our furniture.Ashley’s out sources to independent contractors to delivery your furniture. When they pulled up I had no idea who was knocking at the door. The dining room chairs, table top, the chest double dresser, the king bed was all damaged. You don’t even want to know how long it took to get things replaced. I understand things happen however we had already waited months for our furniture. We had to keep the damaged furniture and wait until they came to either swap it out or repaired it even going into 2020 some of the furniture damage. Of course a lot of more waiting. There was a few pieces that we decided just to let it pass and keep it because the store would not work with us on a credit an just in general we had trouble getting a hold of somebody to get in resolved. The store staff would either not call usback or if we got a hold of somebody they would direct us to send in more pictures! What’s crazy is we already sent in pictures. So we would send in more picture still no follow up or they direct us to the warranty company. The biggest runaround !!! We ever we set reminders on our calendar to call them regularly. It is ridiculous!!! Ashley only provides a one year warranty that is supposed to cover parts and labor labor from the pick up or delivery day! They didn’t go by the date of when they switched out the furniture because the original furniture arrive damage. 2020 everyone knows COVID hit. Okay understandable thing happened! We contacted Ashley‘s warranty company under the one year limited warranty now we are being directed to talk to someone at Ashley‘s furniture’s premium protection plan. So they will keep telling you that if you purchase the premium protection plan and if you don’t have any claims you can use the cost of the premium protection plan to purchase additional furniture. Right now one of our sectional cushions zipper broke and has been broke for months yes months!!! Since 2020 We bought the warranty as instructed but guess what warranty won’t fix it ! Why are you May ask is because the warranty we purchased is only good for stains and mechanisms!!!!!!!!!!! We don’t even sit on the sectional because the room that is in... that tells you the quality... and it is like an act of Congress to get the zip fixed !!!! Still months later and currently right now my husband is on the phone with them trying to get them to come fix the dang cushion!!!!! Don’t do it !!!!! Better quality furniture than 399 sofa store!!!!!!

Derick and Ashley were very knowledgeable and professional. They were attentive without hovering and provide excellent customer service.

If my wife didn’t like the furniture as much as she did, I would have stormed out with the pressured sales BS they were pulling. I appreciate the commission based sales position, but the hounding and incessant badgering drove me out of my mind. When we requested a few minutes to discuss, he was nice enough to give us the time it took for him to walk 30 feet to drop off a clipboard and walk back! They are lucky the furniture was solid and my wife liked it!

I paid for a new couch, but they tried to deliver a used one to me. It was not in a box, just wrapped and the edges were worn. Thankfully, I could refuse it. When I called to cancel the order, it took me 5 attempts to finally get someone on the phone. I called Saturday, after this happened. The person I spoke to told me their system was down and she wouldn't be able to do anything to help me.... I also ordered 4 stools, two of which I picked up from the warehouse. After assembling them myself, both have legs that are too short. When I spoke with someone today, they told me I could not return them. I am very disappointed with the customer service and the integrity of this company. If I could leave zero stars, I would.

We went into Ashley just looking around and wound up purchasing a beautiful leather couch, loveseat and 2 recliners; thanks to August at the Mt. Juliet store. August was super helpful, not pushy at all and very patient, as I struggled to make a decision. I would highly recommend Ashley if you’re looking for furniture.

Selection was great and employees did a fantastic job of helping me select my new sectional

Beautiful options but significant upcharge on everything! Looked online for a comforter I saw in store and it was $100 less for the exact same one. They also have the same bedroom suite I currently have but it's $1,000 more than I paid for mine 2yrs ago brand new from another furniture store!

I just moved to the Mt Juliet area from North Carolina a couple weeks ago. I went into the store to order a bedroom set. Derek and Brice were both amazing!! I got exactly what I wanted - all within my specified price range/budget. I will definitely be coming back to purchase more furniture. Needless to say, I was a very satisfied customer when I left the store! Thank you Derek ‘n Brice for making it a great shopping experience!

We walked in and were immediately approached by a sales rep (Daniel). He was very attentive, showed us some amazing seating options and within the hour had us approved and on our way. He was very clear about the shipping process, what was covered in the protection plan, and what our payment options were. The store itself was very clean and comfortable, overall our first time buying new furniture was a comfortable and pleasant experience.

Great experience!

Omg! Such great customer service! Went in to just look around, not sure what we wanted! Cory Fischer was amazing a no pressure sales person! Showed us all our options and waited until we figured what worked best for us!

Daniel Rediker was super nice and knowledgeable about the products my wife and I wanted. He took his time explaining everything, listening to us as well as asking questions to make everyone happy with their purchase. He was genuinely interested in who we are as people, and it showed in his demeanour and how he related to us. Because of his professionalism we got way more than what we initially came in for and I am truly grateful he approached us. 🤩🤩.

Store is clean and well organized. Staff if friendly and helpful. The 3 stars is because the prices are outrageous! I can find almost anything from the store somewhere, by Ashley, for half the price! Ridiculous!!

Had to wait 6 weeks for delivery and 1 piece was damaged. Then I was told it would be 24-48 hours and nothing. I have been calling for a week and now they say 6 more weeks. They don’t return calls, mess up paperwork and overall just don’t care. I will NEVER order from here again. If I could give them Zero stars if I could.

Very nice staff.Showed me exactly what I asked for.Gave me a great deal and didn't pressure me to buy anything.

Good people, good product, was in and out. Less hassle is a perfect experience for us.

We were really only going there to look. We found something we liked. I honestly didn't think that I would be approved for the credit. I was. Our salesman even saved us some money. We ended up picking out our new sofa and recliner chair. It was a pretty good day.

People were super helpful at the store. Great selection.