Ashley Store | Mount Juliet, TN 37122

When it came for buying the couch! It would be a 5 star. The agent i worked with was fantastic. The shipping is what made me give this whole experience a 2/5 stars. I was originally told my couch would arrive Friday July 5th and they would call me to schedule a time for delivery. They didn’t call, there automatic system texted me and TOLD ME a time (which didn’t work for me) when I replied back I got the response “ Hi STEVEN, someone will contact you shortly.” No one contacted me. I had to call the next day to figure out what was going on. I was told that I lost my spot and I would have to pick a different date. The only other dates that really work are Sundays which they’re closed. I had to rewrite my schedule so I can have this couch delivered. here’s the kicker, they allowed me to pick the date, but I wont give let me schedule a time or give me the time for drop off until 48 hours before. So I have to keep my job on notices because the automated system hasn’t/can’t pick a time yet. I understand that most deliveries have windows and I don’t expect them to have an exact time of delivery like a pizza, but they could at least call me and let me pick what window works best for me and my schedule, not have me hanging in the wind. Once they got your money, Ashley doesn’t care about anything else.

Nice sales people ,however the support services suck, as the delivery people who first came didn't have my right parts for a bedroom suit and the sense of urgency from the warehouse was nil to none. Had to wait another week for side boards and slept in the floor until then. A contractor for Ashley's had to come and put the bed together after the part came in, and they we nice.

FANTASTIC

Tim was an excellent help as I purchased a sofa today. He explained your policies and procedures with Confidence.

Always a joy to work with Danielle. She listens to what your needs are and skillfully guides you through the various options. Never any pressure and no tedious haggling. Delightful environment and the team members support each other. The Ashley selection of furniture has met our needs ever since they opened.

We had such a fun day at Ashley thanks to Derek and Tim!

Excellent assistance from Danielle! Helped me figure out what would work best for my situation and budget!

Great!

Wonderful customer service. Brandan C. was absolutely amazing. Great sales skills, very knowledgeable and attentive. He’s was very kind and more than happy to help my friends look for their first couch set and he showed us many options to fit exactly what they were wanting!

Brendan did a wonderful job in helping us purchase new furniture for our new home! He was very informative and a wonderful sales person! No pressure selling to us at all!

Super nice employees!!!!

Great experience!! They stand by what they say. Fantastic management team.

Go see Tracey! She is kind, attentive, knowledgeable, patient and funny. We went on Monday and laid on many mattresses, Tracey was super patient while we tried to make a decision. She was available by text during the week with quick answers to all of our questions. We purchased a Tempurpedic mattress that took no more than 10 minutes for her to fill out the paperwork and me to tap my card. Super easy process. The store was clean and well stocked. Very pleased with our decision to shop at Ashley!

My salesman John Quimby was awesome. Not pushy, really worked with me on getting what I wanted. I just love Ashley products. Great selection.

Wonderful service and great attention paid to our concerns! Thank you Danielle!

Furniture selections were very good and staff were helpful, but not pushy. I really like this store.

Ashley was very professional and courteous. She went out of her way to help me. She is a credit to your organization.

I bought more than $10,000 worth of furniture here on May 1st, and delivered it more than three times in the interim, which is a waste of time. The color of the bed and bedside table in one of the rooms is not matched. After the request for replacement, there has been no response. There is a base missing from all the items, and the salesperson actually didn't order it, which is very unprofessional and puts the responsibility on the customer. The delivery staff is very unprofessional and will scar the wall. In a word, I am very disappointed that I didn't feel professional service in every link. Never come back, ever!

Terrible experience, I purchased a recliner after being told the item was in stock, only to find out it's back ordered after driving a considerable distance to pick it up. I have yet to speak with anyone from the store after leaving several messages. I had to call customer service just to get the order canceled.

The in-store experience was not bad, but it was long. The salesman was nice, but very unsure of questions and had to leave several times and left us waiting for answers including the checkout process. The pricing of options was not visible in store and we had to take his word for it, and checkout was lengthy. After leaving the store, they delivered our purchase info by email and the address was wrong, the delivery date changed four times (from June 4, to June 5 in store, to June 6 by text and then a follow up text asking to confirm delivery dates with additional dates available at a later time). All this within two hours by their text messaging system, and items were incorrectly listed on our order (the wrong furniture accessories were attached). We are returning to the store to request a full refund and will shop elsewhere. I appreciate them trying to make this right but a series of mistakes did not leave me with confidence that delivery would happen and the product would be satisfactory.

Danielle was very accommodating and helpful and made my first shopping experience with Ashley a pleasant one.

Very nice customer service

Recently I experienced terrible service with an online company. Tim and Ashley listened what I needed. I a happy customer. Thank you so much.

Brandon was very knowledgeable and very helpful. Deal was far better than I expected.

My wife and I have previously shopped at Ashley HomeStore, and were happy with our experience. We have been discussing new bedroom furniture and mattress, so our first choice was Ashley. We were greeted by John, our sales person, and he showed us the mattress chouce we wanted, and allowed us to try different firmnesses, so we could get what was right for us. Then we were showed where bedroom furniture was , so we could select pieces that appealed to us. We also decided to buy new dining room furniture while at Ashley. John was a great sales person. He was helpful, yet left buying choices and decisions up to us. We highly recommend the Mt Juliet Ashley HomeStore to anyone wanting quality furniture and service.

Clean and friendly environment. Staff were extremely patient.

Tim and Derek was very welcoming. Neither was pushy at all. I was actually there to just look. I am buying, had what I thought already pucked out what I wanted online at another store. I sat on every single couch and recliner until I found what I wanted. And I knew what I thought I wanted wasn't it. Plus I got way more furniture better quality plus warranty for the money. THANK YOU!

Fantastic.

After closing on a home in MJ, my wife and I are in the budget for higher end furniture that will last our life time. After getting decent reviews from our friends that chose Ashley Furniture, we decided to give it a try. We walked in, looked around and we were not greeted. We walked around the store for ten minutes, with the only employees we see, standing in the middle of the store, looking at us, but not bothering to approach us. This is completely typical now-a-days with my wife and I being young, but it goes to show we will be taking our business elsewhere!

John did a great job helping me select the right recliner. The store was very nice was my first visit. Smooth buying experience. Delivery Update: I was thoroughly impressed with the scheduling updates provided via text and email. The delivery team kept me well-informed at every stage of the process. Upon arrival, the driver, Allen, greeted me at the door with a friendly smile and introduced himself. He assured me that he would have the recliner unboxed, set up, and fully functional within 5 minutes. Remarkably, I timed him, and he completed the task in precisely 4 minutes and 21 seconds. It is evident that these professionals are dedicated to their work and waste no time in getting the job done. After their departure, I tested the chair and can confidently say that it provided the most relaxing experience I have ever had with a motorized recliner. I am completely satisfied with my investment, as the money was undoubtedly well-spent.

Well, my in store experience was fairly good. They just forgot one item I requested, but later added it at no charge. Since then, trying to get delivery has been horrible. They won’t even get on the phone and speak to you. They use a dumb text message system, and the customer service is the worst I’ve had. First my delivery was scheduled for May 23 5-8 p.m. They waited until the day before to let me know they didn’t have all the items and needed to cancel my delivery. Then they text me to today to reschedule for May 30 with no time window, expecting me to sit around all day and night. I explain that I live alone, work, and have multiple medical appointments. I just retired from the military and am trying to get established back home. They still refuse to offer a time window, nothing to help at all.

We had a great experience with John and the rest of the team! John was extremely helpful and kind through our whole experience picking out all the furniture that we needed for our home. He wasn’t pushing and he even found discounts where he could and went above and beyond for my family! They all worked as a team to get all the paperwork together for me once I knew what I wanted and made sure everything was correct for me. I highly recommend going to Mt. Juliet, Ashley furniture store!

Great selection of furniture and accessories at Ashley Home Store. I was greeted at the door and helped with my choices right away. I had Great customer service with Danielle.

We had a great experience. They had exactly what we wanted. Danielle was awesome. She was helpful but not a pushy salesperson at all. We got approved for financing easily and quickly. I'm very excited about our new living room and bedroom furniture!!!

Ms. Danielle was very helpful and professional. She is knowledgeable about the products they sell .

Both employees who helped us were very nice and were able to answer all of our questions

Kelsey was amazing! I wanted a Loveseat, recliner with NO cupholders. She searched and found it! She was exceptional!!

It was a great experience shopping at Ashley's in Mount Juliet. John greeted right when I came into the door and he was able to answer all the questions I had. The overall purchase was fast and easy. Thank you for great customer service.

It was a great experience, found just what we wanted a a great price, very helpful staff.

Derek was fantastic! Very patient, informative and to the point! Grant, Store Manager, was super nice too! Cant wait to receive our new bedroom furniture! Thank you!!!

Great customer service! Very friendly and helpful

Excellent Customer Service

I was well pleased with the service I received from the time I walked into the store until I left.

Everything was great while purchasing the bed and frame. After purchase they talked me into delivering it due too how “difficult” it was to set up. Once delivery guys showed up they set it up like they should. Wanted me to sign off on it but they only installed my frame my mattress was nowhere to be found. After finally getting support on phone they informed me that the frame was on another order that was supposed to be picked up. I was confused because if i was going to pick up one thing i would have picked it all up and saved 350$ instead i had to drive a hour and a half to pick up a mattress. The salesman told me there was nothing he could do to help me that he felt sorry for me though.with me needing this bed due too my wife being pregnant he said i could have it delivered in a few days. Obviously, that wasn’t going to work due to needing a bed now and giving mine away After speaking with tech-support, they offered me 5% off. I asked him what 5% off of my around $10,000 purchase was they told me $200 I do not believe that was fair at all highly upset with the customer service from Ashley home furniture after hearing multiple bad reviews Still decided to give them a chance, but made a mistake. Will never be using Ashley again due to the multiple different issues that occurred with the simple transaction.

Great service! And amazing furniture! Thank you!!

Ashley's Mt. Juliet has a great selection of furniture, design ideas and a very courteous, professional sales staff. Really appreciate Brandan and Tim's assistance.

Great selection and service. Not a lot paperwork. Used CC to pay so don't know about financing. Great experience overall.

John helped me get exactly what I was looking for and with a great price and delivery time!

Darren was fantastic and very knowledgeable of all your products. Looking forward to the delivery of my new sofa.

Very helpful and they showed us different merchandise. They explained everything to us very friendly and helpful. Thank you so much.

Derek at the storm Mount Juliet, was amazing! He’s very knowledgeable and helped us pick out exactly what we were looking for!

Derrick was excellent. Very kind and answered all Our questions. Great service

Ashley Whitaker is the best! She was very patient and helped me pick out the prefect chair for my home!

Delivery was flawless!!! Thanks guys n gals!!!

Tracie was so pleasant to work with, knowledgeable and quick/slow when we needed it.

Great service

Great customer service and pricing!

Great experience. Helped me find the product I was looking for

The sales manager, Max, was so accommodating and ready to help. I so appreciate all the help and the commitment to his promise. Terri was instrumental in finalizing the transaction and helpful in finding more to buy. Thank you.

Grate sales people were great very good service

Danielle was very attentive to me and she was also knowledgeable about the products. I will definitely shop there again.

Kelsey helped us find our living room couches with ease! She was fantastic and super friendly and we really appreciated her help! Thanks Kelsey!

Danielle was a delight to work with

Ashley Homestore made me feel helpless, and my wife afraid & anxious. Red flags 1. Company is unable to communicate issues are happening with customers 2. Company unable to communicate with itself 3. Company unable to share fulfillment phone numbers with customers 4. Employees too scared of being fired that they refuse to call their bosses. 5. Employees expressed frustration with not having next steps. 6. Company satisfied with leaving customer with no next steps to resolution. 7. Company prefers to threaten to call the cops to make a customer leave so that they can go home rather than help. Here is the story: Furniture was arriving for a new house that we were finally finished remodeling. We were excited after we picked out our furniture and purchased, which went fairly smoothly, that sales rep Danielle was awesome and deserves a raise and a promotion. The breakdown started during my workday when my wife writes me statements like "These guys r not friendly" and "I'm scared here with them I don't like their white glove treatment at all" and "Dropping chair n they don't understand any English" I talk to her and after making sure she feels safe enough not to stay on the phone with me, the men attempt to leave. When backing out their truck they drive their front wheels into soft grass on my property and get stuck. The men proceed to take stuff out of our shed without asking and try to get unstuck. Again my wife is not comfortable talking with these people so she stays out of it. We assume that a tow truck is coming but we receive no information. This began at 1:00 while I was at work and unable to make things happen. 4 hours later I'm off work and no tow truck, and we still have no information. My sister is blocked from her home on the property and she starts making phone calls trying to get answers - tow truck information, trucking company, anything. We talk to someone, and get promised a call back. We never received a callback. While waiting I'm blocked from getting to my home and am trying to stay out of the way of the hopefully tow truck that should be coming. Another hour goes by with the inability to reach anyone at Ashley Homestore. Not the store, not the call center, nobody. So I go to the store, and get no help. The salesperson at the store says their hands are tied, that they have nobody to call, that they can't call their boss for fear of being fired . She tried to reach out in back channels to get information. Ultimately it ends with them threatening to call the cops if we don't leave, not because I'm irate, but because they need to close the store and go home. I'm left helpless - no information, no contact information, and a severe lack of communication. Meanwhile, these two men are at our house without anyone coming to check on them. No food or toilet, and again my wife is not comfortable with these men due to their earlier behavior. My brother-in-law finally can come take care of them. Finally, the truck company contacted us at 9:15 when this process started at 1:00. A tow truck is 30 minutes away, maybe, apparently the trucking company has been trying and getting canceled on for hours and nobody talked to us. The vetting of these trucking companies is severely lacking. Do NOT go to Ashley Homestore, if you have a problem they are not equipped to handle it. Documenting red flag process updates they should consider to reduce these issues in the future. Instead of celebrating with a movie on my new couch I was supervising a tow truck til after Midnight that I had to move heaven and earth to find ANY information on. They also tore up my yard. Which probably costs about as much as I paid for the furniture, and the furniture at Ashley Homestore isn't exactly cheap. I do NOT recommend Ashley Homestore, this is the second issue I had with their fulfillment of delivery and setup with a 4 year gap. The first one I wrote off as a fluke, this one I won't. If you might need any help, go anywhere else.

Good choices. Very efficient process.

We want couch. They have couch. We buy couch. We get warrenty for 5 year. I smile. It made me big happy.

The sales girl was very helpful in picking out the right furniture and getting us some measurements

We were greeted with a smile. Absolutely NO pressure from our sales person. She stayed with us as we wandered the store and tested every recliner. All questions were answered promptly and truthfully. Exceptional knowledge of all the fabric types and their care and wear.

Cory was very helpful and respectful

Danielle was a fantastic salesperson. Not pushy, but very attentive. She listened to me and took the time to learn what we were looking for. Great experience.

EDIT #2 Our couch was again scheduled for delivery and was AGAIN pushed out til POSSIBLY JULY. WE ORDERED THIS AT THE BEGINNING OF FEBRUARY. DO. NOT. BUY ANYTHING FROM THIS COMPANY. The only company more incompetent is xfinity but it's a CLOSE race. EDIT: The experience was great except now Our couch delivery has been delayed by over a month from the original date we were told it would be delivered. This is completely unacceptable and we honestly might be canceling our order altogether because we don't want to wait 5 weeks to get a couch we were told was in stock at the time of ordering. Corey was fantastic! He helped us find exactly what we wanted. Ask him about the 3 year warranty🤣🤣

Great experience with Ashley Furniture. Sales person was wonderful and not pushy, which I loved. Great pricing and easy to get my order placed.

Cory was very good. Answered all our questions and made sure we could get what we needed to move into a new house.

I love Ashley. I have shopped here for years and refused to shop anywhere else. Their furniture is made really good and customer service is always helpful. I had Derek and he was absolutely down to earth and very knowledgeable about what we needed.

Ashley was great and gave us options which helped us make the right decision on our purchases.

Kelsie was very professional and helpful throughout our process. Thank you

Ashley (the sales woman) was very good and helpful. You might want to tell sales staff to acknowledge people when they come in, even if they aren’t going to be that sales person.

Danielle was kind and helpful and gave me space when I needed to confirm my choices.

Danielle (Mt. Juliet) was a pleasure to work with on selecting a mattress. She made me feel comfortable and happy with my choice.

Friendly service and quick checkout

Super nice service. Issues with pricing on a couple of floor decor pieces we were buying and checkout took way too long but overall good experience.

Friendly service. You never know if the salesperson is going to be pushy or not when you visit a store like this. Derek was friendly and informative when providing us our options and encouraged us to take our time to browse the in-store selections. He also showed us online options in case we liked any of those better. Great service!

Great customer service! Ashley was very helpful!

Derrick was great an staff also Great furniture selection Quick an easy

At the Mt. Juliet Ashley Home Store, salesperson Ashley was wonderful. She was helpful without hovering, and we found our perfect living room sofa and chair. Great selection, beautiful furniture, and friendly staff! A good experience!

I went in with an idea of what I was looking for. Brandon knew all the right questions to ask and guided me to what should have been the perfect recliner. A little pricier than I planned to spend, I was concerned that my cats might see this as a big cat toy and I was right. I was assured this wouldn’t happen and he even brought out some tool and jabbed into it, leaving no mark. I think it was a breakaway tool. I had to cover a lot of it with furniture protectors.

Ashley was great!

Danielle was great, we were very happy with her as our sales person and we were happy with the the products

All of the employees are very welcoming.When I walk in it reminds me of the TV show Cheers. They’re always quick to address my needs, which make me feel very special. Best group ever!! Ms. Linda

Brandan and Kelsey were both very helpful in advising us on our purchase decisions and in the financing options. Will definitely shop here again.

Obtaining the means to place an order without having to visit store was great! Working with Miss Ashley at Ashley HomwStore was a wonderful experience. She was thorough, knowledgeable and took care of my purchase request which made it easy for me.

Bought a queen-sized mattress. Salesperson was knowledgeable and helpful. Have bought here before, and each time the experience is very good.

Very nice person

They were very helpful. And my chair will be delivered in 4 days!

We came in on a Friday to look at new bed sets and mattresses, and after many hours and excellent service from Kelsie, we left after ordering some new furniture!!

Brandon was the perfect Ashley Rep . The entire staff was very helpful and thank you Max for your personal touch .

Make sure you get everything and writing. I was told I could return or exchange if I wasn't pleased. I tried to return it 24 hours later. They said there ABSOLUTELY NO WAY. Please DON'T GO! You will Regret it

Custom service was excellent!

Very polite and respectful gentlemen. Delivery was on time !

Tracey was an exceptional sales person that walked us through the various options. Thanks Tracey!

Kelsey was very helpful with our recent purchase

Kelsie was knowledgeable and very helpful with our purchase today! She made everything so easy and hassle free! Definitely ask for Kelsie or Maxx! They make it easy!

Prices were high for the quality of furniture we were looking for.

The lady that helped me was amazing

Wonderful experience with great team

Really great experience in store and with the delivery. Very happy thank you!

I am very pleased with the updates on the delivery time, and the service provided by the two delivery personnel, very professional. Very pleased with the overall process however, Ashley store salesman told me the furniture would be assembled in my home in reality it was already assembled, so only took a 15 minutes for delivery and placement in the home.

Excellent experience. Staff was very friendly and helpful. Great deals too. Would recommend for a seamless experience.

My delivery and set up was done in under 40 minutes! The workers were friendly, and took all of the boxes and trash with them. I would recommend using Ashley (and specifically their premium delivery) to anyone!

Ashley was very helpful, made the entire process very easy.

The guys were quick and efficient. HOWEVER! There were 2 cats in the house and one of them kept leaving the door wide open!

outstanding service!

Max was very helpful working with us on our purchases.

This place was great. Found just what we wanted at a amazing price. The young lady there was so nice to help us old folks to find what we needed.

Danielle was amazing the others was very welcoming to! Helped me with my 2yr old so I could get the couch I wanted

Beautiful furniture. Delivery was great!

The associate that worked with me was Tracey she was great helped with the discounts and I was extremely pleased!!♥️

They did excellent job. Notifications were great and very accurate. I knew they were in driveway before they arrived.

Service up to the point of purchase was good. But once they had the money, it was a different story. The salesperson scheduled our delivery for the wrong day. She declined the opportunity to correct the mistake and instead told us to contact the store. The store was generally indifferent and acted inconvenienced by my call. Delivery was delayed several days because the were no available dates any sooner. And Jenny the Chatbot will aggravate the heck out of you. We paid $150 for "premium delivery" so we could have the furniture days later than promised.

Friendly. Patient. Informative.

Had a very specific need that was directly met.

Derek was friendly and wanted us to be happy with our new furniture. Can’t wait for everything to be delivered.

Quick efficient purchase and good value on three barstools.

Great customer service as always!

Booking experience is good. Ashley should try and remove or readjust delivery charges based on selling product price. Paying more than 13% of product price is not good.

Mt. Juliet store, Brandon was excellent. Great customer service! We made a purchase for our new home. A kitchen table & chairs. Delivery expected 12/03. Excited! Tx Brandon

Sales person took me right to the area I needed to review the piece of furniture I wanted to purchase. Check out was quick, but sales person kept running off to talk to other people.

Great to deal with!

The delivery employees were prompt courteous and efficient. I needed instructions on how to operate the me bed and they provided the information needed.

Great experience at Ashley Furniture with Ashley (yes, Ashley). She was so helpful without being pushy. Fantastic sale for the holidays helped us really stretch our budget.

Bought guest room furniture, accent tables, large shelves and sofa. One or two items didn’t fit in our space well, asked customer service to exchange it for other items as these are now of no use for us. Ashley’s return/exchange policy is different for each store. To their reply, there is zero return/exchange policy at this store. Like we can’t even exchange it for other furniture that suits best for our space. Wasted $5000 just because this store doesn’t consider any exchanges. Compared to other Ashley stores I have been, service/communication is off too. Not happy with our experience here. No interest in any future purchase from Ashley.

Derek was super helpful and knowledgeable and really appreciate all the customer service. Thank you.

Everyone was nice and polite and attentive. Kelsie helped me and she was a pleasant to deal with.

Top notch service at the Providence location in Mt. Juliet. Could not have asked for a better experience. After several bad experiences at other places, it was refreshing to finally have a really good experience buying furniture.

We made a $20,000 purchase from the Mt. Juliet store on Oct 18, 2023. We were promised we would get special attention because our order was so large. What a lie that turned out to be! It is now Dec 6 and we still do not have a dresser that is not defective. The delivery people didn’t file a report that the furniture needed repairs, we finally got the store sales person to file the work order but it went nowhere. The call center in India said there was no work order after we waited another week, a repair service was finally scheduled but they could come for 2 weeks and then they never showed up after we sat home waiting all day. We told them to bring us new pieces rather than repair. Yesterday they arrived and the dresser was even more damaged than the first one we received! We were told someone would call us in 30 minutes, still waiting for that call a day later! Everyone keeps passing the buck. The employees are totally incompetent and the furniture is hit and miss as to quality. We still need a lot of furniture for our new house but we will NOT be going back to Ashley!

Brandan was absolutely the best sales representative I have ever worked with. His patience and willingness to find a perfect match for my home was unmatched! I came in one day and told him what I wanted and my budget and he narrowed down my options and I told him I’d be back. I came back a week later and he remembered everything we discussed! This was such a pleasurable experience and I would recommend Ashley and Brandan 100 times!!

Love Ashley Furniture but the rep we worked with today was uncaring and indifferent.

Staff very friendly and helpful. Ashley has quality furniture well worth the price.

Brandan helped my husband & I find the perfect furniture for our new home. Very knowledgeable & very helpful! Great experience.

Wonderful sales lady dy and a great price!

Max was AMAZING! I called with a very strict demand an asked him if he could help me. He without hesitation said yes i will do my best.. After telling him exactly what i wanted, he said they was showing a delayed time. When i told him that wouldnt work, he went above an way beyond to help me an within minuets i had exactly what i was needing an can go straight there an pick it up!! Max was 10*s in every catagory.. Kindness, helpful, work hard to make the customer happy, explained everything.. Thanks max!!

Very pleasant

Ashley was an awesome rep!! patient and a true gem!

Waste my time with this please people Costumer service is the worst they sold me something they didn’t have any more I have to wait 10 days to get my money back

Lauren was able to find us the exact bed frame and mattresses that we were looking for and we were pleased with the experience.

As I commented you all did a good job filling my needs.

Everyone was very helpful and attentive!

I never experienced furniture so poorly assembled that an inside dresser drawer rail disconnects from the frame

Great customer service as always!

Brandon was amazing!!! Very knowledgeable, patient and he had a pleasant personality. I would definitely return to this particular store. Thanks Brandon 😊😊😊

My salesperson, Derek, was not only knowledgeable to all things about Ashley Furniture, but did so without high pressure or following me around the store. He greeted me then let me be until he saw I was in need of his assistance and had already looked some items up for me to go through. The purchase couldn’t have been easier or quicker!

Sales lady and store manager were very helpful!! We hate the love seat we purchased. Been back to the store 3 times complaining.

Ashley is Crooked and owes me money for a box spring I paid for and did not need ! Derrick said I got paid for it and that was a lie !!!! 249.00 that company owes me !!! I would never recommend that company ever again !!

Great experience!

The sales rep, Derrick, was extremely helpful and knowledgeable of the product. He was very patient as we tested and chose our new furniture pieces.

Sales lady was nice, friendly, thorough, and competent!!! I wanted to use my No Use No Lose warranty which the sales lady explained but I will withhold my overall review until after the warranty is correctly applied and I actually get the furniture, which I was told would be available for pickup at the Memphis warehouse!!!! My experiences with the stores in both Memphis and Mississippi have not been good so I don’t have great expectations for the warehouse!!!!

Very satisfied with my purchase at Ashley HomeStore - Mount Juliet. Sales associate, Kelsie Bradshaw, provided exceptional service and was extremely thorough when helping me with my decisions of purchase. She provided a wonderful experience. I definitely recommend shopping at this location as they are a genuine group of team members providing the best for their customers.

Derek was amazing I would highly recommend asking for him he was helpful and patient so excited to get our new furniture

Ashley W., Sales Consultant and Ashley Trainer, greeted us at the door with a smile when we arrived for our noon appointment. She was efficient and the team at Ashley Mt. Juliet was so supportive. Ashley W. listened to all our wants and needs and did not try to push us into something we did not desire. We found more than we thought we would - we are excited over our purchase decision. And I highly recommend Ashley W. for her skills, knowledge, and dedication to her Customers.

Alina was great. Followed thru with all questions and needed paper work. She and all others were professional. She was extra friendly. Kelsie was helpful the first time, answered one text but not the second and that left me hanging as to what other days she would be working. Glad she and Alina could split the commission. Young man who helped with the loading was also very helpful. Good experience.

Danielle was great! I was all over that store. I went in looking for a coffee table sat. She was very patient and very helpful, took time to answer all my questions, and to place my order!

Kelsie was fantastic!

We just recently moved to Lebanon. We visited the Ashley Store in Murfreesboro a month prior to moving. Derek was very helpful in helping us make our final decisions on furniture….customer service was a 10/10.

Excellent. Very good customer services. They were professionals with us. Good quality of the products!!

Derek was super helpful!!!

Please please PLEASE DO NOT DO BUSINESS WITH ASHLEY'S!!! My wife and I have had the absolute worst experience with this store and Ashley's as a company. Just a brief rundown... - Ordered furniture in the fall. - Came the next year, in February. - Got massively damaged upon delivery. - Called customer service and scheduled a repair date. They then rescheduled that date twice. - Finally got a repairman out in May. He couldn't fix it and said Ashley's would replace it. - Never heard back, so I called customer service again. Got hung up on while patiently waiting. - Went into the store (oh no, their wifi and all systems are down and have been all week) - Called customer service again and was told a new repair order would have to be opened. - Navigate all that to have them tell us our $6,000 sectional is now obsolete, so we can come in and pick out a replacement piece. - Head of sales tells me not to do that, that he would replace the piece with a show model. - Never heard back from him either. - Call customer service Aaaaagain and am told I have 12-14 days to pick out our replacement piece. - Customer service calls me and tells us our order expired after 9 days (are you seeing a pattern here?) - So now we get to go in and pick out a replacement piece that likely won't match anything else in the house, all because they can't replace a simple back piece of a chaise lounge that cost us $6,000 about 10 months ago now. Please, if you've read this far, I beg of you, DO NOT DO BUSINESS WITH ASHLEY'S. Look at all my other reviews, they're all positive. If I have anything negative to say, I simply won't say anything at all.... but for the love of God I hope this helps someone to make a better decision than we did. DO NOT BUY FROM ASHLEY'S HOME FURNITURE. IT WILL BE A NIGHTMARE.

Very friendly and helpful!

Nice friendly sales people made sure that any questions I had were answered but also gave me plenty of time and space to browse. Checking out was quick and easy. Hopefully delivery will be the same

We had a very open discussion with a helpful, yet not pushy, sales person. She was very knowledgeable, patient, and kind! To our pleasant surprise, her name was Ashley; and she represented the Brand extremely well!

Brandon was a huge help and his suggestions were great. Got a perfect piece to pull my living room together. Quality is one of my favorite things that this store cares for. Highly recommend.

Laura was very helpful. Working to give the best price!

Super nice and was able to do everything they could to make sure we could get furniture. Truly recommend this place!

My service was excellent.

The experience at the store was amazing, except what ibeqs really looking for has been discontinued. Tracy w a amazing! We ordered 3 barstools for pickup at the warehouse. The pick up at the warehouse was terrible. We waited for 30 mins to have an employee come out a s tells us the person that would get our order out to the car was on break, I asked how long was it going to be and she didn't give me a time but told me she would see if she could get it now. By this time there are 3 other people also waiting. About 10 mins later, I'm about to walk in a ND cancel the entire order, when someone comes out with my order, and it was just 3 barstools, not an entire kitchen set. The staff inside were not very friendly either. If you want to keep customers, DO NOT SEND TO THE WAREHOUSE. But I guess you know how to make the extra $$by getting that delivery fee. Terrible experience from thr warehouse...amazing experience in thr store.

Our experience was great. Friendly, not pushy, answered all of our questions and really helped us get the most for our money.

Great service. Fast and helpful!

Derek was very helpful, I feel like I got a good deal.

Great selections, great sales, great product. Wasn’t given the option of what kind of delivery I wanted and now I’m paying for an option I’m not going to use. Don’t need it to be assembled or set up. Just need it delivered. Thank you for making me pay more than I was supposed to.

Brandon was awesome. Super helpful without being pushy or hovering.

Sales lady seemed to be very knowledgeable and helpful with me making a good decision with my purchase.

Super-friendly staff (Tracy) but no pressure applied. Just helpful and kind. Thank you !

Derek was amazing, very knowledgeable. Showed him pictures of a look I was trying to achieve and gave me lots of options.

Cory was very helpful! The store had a Great selection of what we were looking for and at affordable prices.

Stopped by to look and it was nice that the sales reps let us wander around until we were ready for their help. Ashley at Ashley furniture (seriously) helped us out and did a great job.

Excellent service!! kelsie was great!

Sales people were very nice and helpful upon purchasing, but everything went downhill after that. Customer service has been terrible. New table, paid for delivery and installation. They forgot the hardware so it wasn’t set up until later. Was delivered damaged with scratches and scuffs. Initially they said there was nothing they could do about it because I reported it more than 72 hours after the initially delivery, then they said they would fix it b/c I had proof of damage on day of delivery from photos. They won’t replace it, they want a repair man from another company to assess it for repair, only has option for 1 day a week next month. Ashley furniture still won’t do anything about it to replace it…….. Go to Price point furniture instead. Same things, Better prices, better customer service.

Ashley,(a Team Member) helped us out with our first purchase! Very helpful! Cheers!

I needed to purchase new furniture with better lumbar support due to back pain. Derek helped me out, showed me several different models with lumbar and zero gravity features, and even demonstrated puncture/scratch resistant fabric, which is great because my cat is not declawed. Derek was wonderful and let me take my time until I decided on the furniture I wanted, and helped me set up delivery. He made the experience of purchasing new furniture as great as it could be, and I really appreciated his excellent service (and the sale).

Ashley helped me find my first big furniture pieces! I had a great experience & will definitely be coming back to finish off my living space.

Ashley met us when we entered the showroom and was very helpful in guiding us to the bedroom suites we might be interested in. She gave us room and time to look around and wasn't invasive or in our space. Our purchase was stress-free and Ashley was very pleasant and friendly throughout the whole process.

Kelsey Was Very professional and courteous !!

Derek was great. He was friendly and patient in helping me with my final decisions. I was given great direction but never felt rushed or pushed. I had a great experience.

So I’m very very extremely very upset!!! The store service was wonderful as I had no intentions on making a purchase but Derek was an excellent salesperson and made the sale easy, Unfortunately I was schedule on delivery between 3-6pm on today 8/9/2023 and they refused to deliver it.

Wonderful gallery of furniture! Derek was very helpful

Kelsey was a delight! We found exactly the furniture we wanted and she worked us a deal that we could be happy with and afford. We started to not get the protection plan, but without being pushy she showed us that it was the right thing to do. So we went with it and couldn't be happier. If you have to buy furniture from some place, you should make it this place. They sell furniture there.

Derek Gaines was extremely helpful and completely professional. I highly recommend him.

I had a wonderful experience with Tracy. She was very welcoming to us and endured my delivery would be great. We got a beautiful sofa that was exactly what we wanted. She listened to our needs and ensuring we had no further questions. She was very patient and pleasant to be around. I look forward to working with her again in the future.

She was extremely friendly and helpful. I enjoyed the visit.

Tracey was wonderful to work with and made the experience smooth and easy!

We liked the showroom, bright clean , and Derek was very helpful

I went to Ashley HomeStore looking for a couch. I found one at an awesome price. The sales staff was excellent and I was in and out in an hour. I was hoping for a bigger cash discount. Tracye was a great salesperson and spent time to hear what I was looking for. Ask for her.

Great experience and Ashley Whitaker was friendly, professional and knowledgeable!

Our salesperson was absolutely wonderful, she answered every question and more.

Very helpful and pricing was excellent!! Thank you

No pressure, politeness is the norm. Very helpful people.

Terrible customer service

Don't go here. Our couch delivery has been rescheduled twice, this time at the last possible minute--they said our furniture "couldn't fit on the truck,"-- and we've already gotten rid of our old couch in preparation for the new one. We have family coming into town for a reunion, and now, no one has a place to sit. I'm livid. We heard horror stories before we went, but I didn't think simple DELIVERY would be such an issue.

The WORST experience with a store I have ever had. My couch was damaged upon delivery and I can’t get anyone to help me. They have lied to me for almost a month now. The manager of the store has told so many lies that he can’t even keep his stories straight. I am still waiting on furniture that was ordered in mid June and I am being told that I cannot return my damaged couch. All I have to say is beware of this place! They will take your money and leave you hanging. You will need a lawyer to get anything accomplished with these folks!!! If zero stars was an option, that is what they would have gotten. ABSOLUTELY HORRIBLE

Ashley was Great!! Customer Satisfaction

Really good customer service

Pretty disappointed with our visit. Went in because we got an email regarding an unused credit on our account. We found exactly what we needed online for a certain price (online didn’t say it was on sale or anything). Once we talked to the sales person, they told us that all items on their online website are on sale and that the actual in store price would be quadruple the online price. It went from $250 for the item to $1000. If that’s not the definition of bait and switch, I don’t know what is. Won’t be coming back that’s for sure. Very shady way of doing business.

Excellent experience, Danielle was very knowledgeable and helpful.

Was very pleased with our salesperson and the display of furniture. Our person was honest about pros and cons which I really appreciated and made me make a better choice. ***Follow up. If I could give zero stars I would. I will NEVER buy from Ashley furniture again. After the sale, look out. My table arrived in absolutely horrible condition. Customer service is out of the country and a complete joke and run around. I had to go into the store that I purchased a few times, only to be told they only handle the sales side. They eventually replaced my horribly damaged table with a less damaged table. It has been 2 weeks and more phone calls and run around trying to get a technician out to fix the damaged replacement table. As it stands, I own a brand new damaged table. DO NOT BUY FROM ASHLEY!!!!!

Sales professionals were nice. Unfortunately, none or the store electronics were operational. No phone, computer, or debit machines were working! Made for a long wait to make a purchase…Not good!

Derek was our sales rep and dude was on point. Took us right to what we were looking for. Wasn't pushy and gave us what we wanted to know before we knew we wanted to know it. Awesome job.

We stopped in the other day, no one to help me. had to ask for help. Some guy said he would help, followed us to beds, never introduced himself, never spoke to us unless we asked a question, gave 2-3 words in response, looked preoccupied with his laptop and ignored us. I asked for a business card, he said....I'll get one, walked away and never came back. We walked out the door right in front of him and he never said a word. Never even looked at us. Really very weird! I will never return to that store again, ever. Besides that, we had a bed from them years ago and it broke twice, crashing to the floor in our sleep at 2:00am one night. Bye Bye!!

Had a great experience with Ashley furniture in Mt Juliet. Delivery was great , sofa sleeper beautiful and priced well. I have bought from them before and have been very pleased.

Lauren was excellent. She spent a lot of time helping us pick out just the right sectional and accessories. Very pleased with quality and service.

Great experience! Best location around Nashville

Very helpful with making my selections! Thank you! For your help today!

Sent the wrong stools and won't answer the phone.

Went there for Memorial Day discounts to buy sectional and price turned out to be absolutely the same like any other day. But they say they applied Memorial Day discount 😁. What a scam 😂

We had a great experience. We were there two separate times and Ashley and Tracey were so helpful and answered all our questions! Thank you both so much!!!

Nice staff... didn't bug you to death, but were there to help when we were ready!

My experience was great, I will shop their again.

Great 👍

Tracy was super nice and helpful, she showed me several choices in my budget and i got a great deal on a great bed!

We were greeted by Tracy after giving us a few minutes to browse around. Asked what brought us into Ashley. Tracy took us right to what we were looking for. Explained and showed us a few options. Tracy was very friendly and knowledgeable and a pleasure to work with. Purchasing out item and setting up delivery was a breeze. Looking forward to getting the furniture. Will return to Ashley and look for Tracy to assist us again.

Nice show room. Nice employees

Great customer service at this location. They did not hover and actually let us shop. Purchasing process super easy. Can’t wait for our furniture to show up at our new home!

I call several Ashley store trying to find the chair that I wanted and only in this store the people was able to help me and make my dream dinner set a true! The are very kind and professionals

DON'T BUY at Ashley Furniture. Furniture was broken at first, second and third delivery. We tried to get in touch with Ashley's customer service through email and phone. No one picks up and no response to our emails. We asked kindly for a discount. No response. Terrible experience!!

Ashley was very attentive and helpful. I was very impressed with my visit.

The sales rep was very friendly and knowledgeable about the products. They have a good selection of all types of furniture at a good price.

Lauren was great! She new alot about the furniture and beds!

Service at Ashley were great 👍! I enjoyed the tour around the store, which had some great items on display. My sales rep were very friendly and helpful.

Danielle is absolutely the best sales rep I have encountered thus far . We walked in she greeted us . She didn’t hover . She answered all questions , explained all plans and helped us find what we were looking for . I usually go other places for furniture but because of our experience with Danielle I will always come back here .

Super friendly and extremely helpful service! Great selection of furniture!

Great experience in store and sales was helpful and gave me a good deal.

Good

Great help savings looking forward to delivery.

The sales staff and manager were very friendly and knowledgeable. But not overbearing.

Excellent service and customer satisfaction. Derrick had great knowledge of the products and did a superb job for us. Will certainly be a return customer. Brenda Murray

Found the perfect sofa and loveseat for my living room with helpful, friendly associates.

Bait and switch

Great experience there!

Tracye was very helpful in finding all the pieces I needed.

They were courteous and knowledgeable.

The WORST customer service…. Do not buy from ANY Ashley furniture store. Delivery took 2 weeks when told 2 days. The delivery drivers were rude on their AirPods talking the whole time and bumping walls. They outsource their drivers, keep your eyes on them. The worst part my dad tried to buy online and ended up having to visit a store because online was having some issues. He got them and they are too uncomfortable for his back. he can’t return two couches over $3000 and will lose money on them as he’s just having them hauled off bc he can’t handle the stress. He just ordered two nee ones from another furniture… I mean $3000 and customer service says I’m sorry there’s nothing we can do. He’s only had them in his house for 5 days. Tags still attached and all, and unused. No 30 day return when you go in store and he wasn’t aware of that at all. He asked to just exchange abandoned they said no. So now I’m selling them online for $500 each just to get them out of his house. Terrible company with terrible policies. You’re better off going to BF Meyers or anywhere but here. Trust me

Lauren is awesome! Go see her!

No pressure, relaxed atmosphere, Lauren answered all our questions and we were pleased to close the deal

I am not at all satisfied with Ashley's service Two weeks ago, we bought a dining table from this company, when they came to install, they did not bring the installation parts and could not install. My wife and I went to their factory in Laverne and picked up the part, but the part they gave us was wrong👎🏻. After waiting for two weeks to install the table, I saw that the wood of the table was damaged. I told your staff that I don't want this table, they said that we can't take it today, I talked to the management and they said that I want to return it, but I didn't get an answer; I'm really sorry I am very upset and will never buy from your store again. This service is definitely rude to both the company and its employees. It will have karma.

Very helpful and had much information. Patient and interested in our needs.

Replacement furniture dropped off still in the box and the piece being replaced not removed. It’s a footboard for a bed. As a single woman not ideal as I will now have to pay someone to help me change out the footboard and have no idea what I will do with the damaged piece.

Bad and unprofessional business. It is unfortunate. After 5 days it is still broken. They couldn't deliver the table complete. They don't care because they got their money with the installation fee 2 weeks ago. I'm glad I didn't buy the $5000 mattress from them.Our ceremony was held without a table.

Cory was an amazing person to work with. Unlike most salespersons, he listens very well, and addressed all of my concerns. I would recommend Cory to any friends or family for their furniture needs.

The best place to buy your furniture in Nashville ☺️

Very professional and knowledgeable! No pressure to buy and just made our experience easy and we will buy a bedroom set real soon! Great experience!!

Danielle our sales person was very friendly and yet professional and knowledgeable There was no pressure and I will feel like I have a friend to help me in future purchases

Derrick was awesome!!! I hope everything comes in on time.

Enjoyed our time with Ashley browsing the store looking for our new furniture.

Wonderful!

Very dissatisfied with Ashley Customer Service. They charged me for 2 pieces of furniture that was never delivered and after speaking with CS their claim was they put a credit back on my card which did not happen. I had to turn it over to the Credit Card Claims dept

Excellent assistance from Tracey and the rest of the staff! Thank you!

Extremely disappointed with they way I was handled reaching out to customer service. Please go to any other furniture store expect this one they will send you damaged furniture and not give you a resolution.

Kelsie was great and patient while we shopped. She was readily available when we had questions, and made the purchasing process simple. Looking forward to shopping with her again!

Danielle was excellent and helped with the buying process. She was very knowledgeable and answered all questions that I had. It was a very smooth process and I will definitely come back here for future purchases.

I was very well pleased with Ms. K. Bradshaw. Very knowledgeable and aware of the store inventory. Pricing was very competitive.

I walked in new to the furniture buying game looking for a bedroom set for my boyfriend and I’s new place. Cory was the first to walk up and ask me how he could help, and of course I had a lot of questions. I let him know I was moving out of state so I would need to make sure Ashley was still able to deliver to me. He verified it was able to be done immediately, and he was so helpful with picking out the right one for us. He was honest when answering questions instead of just trying to sell a piece. I was able to find the one I loved and got it set up to be delivered to our new place. Can’t recommend this place enough, and if you have the opportunity, ask for Cory!! He is awesome!

So mad. I placed an order, told it would be delivered Saturday. I get a call saying it’s now on back order and they won’t even be able to schedule me for two more weeks. THEN I ask for a refund, they never issued a refund, I called and they told me I should just take it up with my bank as they don’t have anyone to handle that. WHAT!!! That’s thousands of dollars!!! I would have ordered from another store if I knew it wasn’t in stock but when I paid and got my first delivery date I was told it was in stock. I will NEVER shop here again. Thieves. Now I have to go through my bank to get my money back as this is fraud on all levels.

Cory was beyond outstanding! So nice and friendly and let us choose our own furniture with grace! Highly recommended!

Quick and easy. Lauren was really helpful. Lauren was still great but my delivery was cancelled without telling me for no reason. I cannot believe that they still won’t honor my delivery day after the mistake that THEY made.

Eugene did a great job and was very nice!

Absolutely horrid! 3 years of dealing with this monopoly and horribly managed store. Multiple changes of management. Wrong item was sent to me after corrections were made and told that I had to deal with it. Going to BBB!

DO NOT BUY FROM ASHLEY! Ordered furniture- was to be delivered by December 27, 2022. Was put off and off several times. Furniture finally to be scheduled 2.4.2023, truck breaks down. They asked us if it could be delivered the following day, 2.5.2023 and asked us our time preference. We told them Sunday delivery is fine but will need to be before 12pm. 12 pm comes and goes, no furniture, no call. Tried contacting all the numbers that have text me, called numbers that have called me, get a text response back “We are closed”. I had somewhere I had to be at 1:00pm but I waited around a little longer, 2pm still no furniture, no call. I left. 5pm I get a call, we are in your driveway, no heads up keep in mind! I had to call my neighbors to come and let them deliver the furniture. Had the pathway all ready and cleared, room empty. They dumped my furniture by the front door, did not unpack it, did not take the trash off and DID NOT ASSEMBLE IT! I will never recommend Ashley and will be contacting the BBB! Buyers beware!

We were impressed with our sales lady Tracye! She was friendly, patient, knowledgeable about every question/concern we had. Most of all she is very personable, we will ask for her when we have future needs! Wonderful 1st experience at Ashley Furniture! 👍

Didn’t fully assemble or properly assemble and left all trash on my property.

The sales folks at the Mt Juliet location are always so helpful and informative.

Beautiful furniture & FABULOUS deal!!! Our sales person,Danielle, was so very patient with us and assisted in companion selections. So satisfied with my experience I'm sending my son there this weekend for a new bedroom set! Thanks Danielle.

This has been the WORST buying experience of my life! I bought 2 bedrooms for my daughters for Christmas which was a near 4,000 dollar purchase. The first bedroom came with missing brackets to attach the mirror to the dresser. Brackets I still have not received almost a month later as the mirror is still wrapped on the floor. The second bedroom WHAT A DISASTER! The bedroom showed up not only with missing screws (the main component to put a bedroom together) but it was THE WRONG BEDROOM! The sales associate keyed in the wrong account number for the bed set we ordered. I called both customer service AND Ashley Homestore while the delivery men were still in my home to let them know I received the wrong bedroom! First, they didn’t take the furniture back to the truck! They left a bunch of boxes and the headboard leaned up against the wall and LEFT. That same day an exchange was made for the correct furniture however, while our home is in shambles, my daughter is sleeping in a mattress on the floor and the delivery date keeps extending.. I went to the store to ask for a refund for the bed frame and dresser. I just wanted someone to pick up the wrong furniture, disregard the exchange and while I’m completely fine paying for the mattress and first bedroom, I’m just asking for a refund for two items that I do not have in my possession anyway. I was told this company does not offer refunds?! THE KICKER … even though it’s the company’s mistake for ordering and delivering the wrong furniture, I’m told I can’t have a refund because the wrong furniture is in my possession and once the furniture “enters your home” you’re no longer eligible for a refund. WHAT? The furniture that’s not mine? The furniture I didn’t want but the delivery men refused to take because they had multiple deliveries to finish? The furniture I told the Homestore was not my sale? I the customer who paid this company 4,000 isn’t eligible for a 2 item refund for a COMPANY ERROR. I’m being told, oh well. Did I mention the dresser they delivered was also damaged? This company will only do exchanges not refunds FOR ANYTHING NO MATTER WHAT. We are taking your money, wasting your time, delivering bedrooms without parts and pieces, delivering the WRONG furniture but… we can’t compensate you for anything you want. I will never buy from this store again. WHAT A NIGHTMARE!

Loved the guy that helped us!!! Can't think of his name though.

Cory, the rep I worked with was great

NEVER SHOP HERE. We bought a bed set and were convinced to buy a tempurpedic mattress from Ashley. Well the bed frame was damaged and put together incorrectly so we couldn’t ever try out the mattress. We complained for weeks and send pictures and they told us it would be 6 months before we can get a replacement. While waiting for a replacement our “90 day mattress exchange” ran out but we never got to sleep on it because of the faulty bed frame. Now that we got the replacement bed frame they refused to restart our 90 day exchange even though it was their fault we never got to try our mattress because of the damaged bed frame. Once we actually tried the bed we did not like it. We are sleeping on the couch because this mattress is so terrible but they won’t let us return or exchange it. I have a severe back disease that has been flaring up so bad. I may be getting lawyers involved. We’ve spent hours waiting on the phone and talking to people who won’t do anything. We are thousands of $$$ in the hole because of them with a terrible mattress we can’t even use. Absolutely unacceptable. It was not our fault they sent us a damaged/faulty bed frame. We should not be treated like this.

Wanted what i got. Wish I could have bought more but y’all charged more to the delivery and the sales man said that was “normal” ? All the other places took the delivery charges off when I bundled. I purchased the rest of the furniture off Amazon for a lower price. Glad I had Phone near by. SMH.

Ive had my couch for a year and six months. For seven months it was wrapped in my house and not used. My house hold isnt large. I'm a whole 95pds. My couch frame is cracking and busted up twice. I've had to reattach strong wood to the frame. While doing that I've realized they don't use nails or screws they use staples that isn't even large enough to do anything. Explains why my couch needs repaired monthly. I should of stuck to America Signature. They have heavy duty furniture! Not this doll house cheap stuff. I feel like Big Lots furniture may of lasted longer sad to say. Don't waste your time. The name isn't worth it.

Awesome experience

This has been an unfortunate experience. Please go back to focusing on the customer.

Our sales rep, Derek Gaines, was very helpful in finding options that were not in the showroom.

We walked in told the young lady what we wanted. Within 30 min we walked out with what we wanted and more. Great shopping experience.

My salesman, Derek, texted all info to me so my actual purchase was quick and easy.

I have scrapes on both sides of the front of the recliner. Is there a way to cover these up at they aren't so noticable? It looked like white chalk but it won't rub off.

Lauren was my sales person and was great! She answered all my questions and was extremely helpful!

Very helpful and friendly service. Gave me discount for upcoming sale before it went into effect.

Our sales person was great. Took the time to explain quality aspects of each item we asked about.

Bought a chair And couch 3+ years ago . After 2 years the leather began to fade. I had purchased the warranty so good right? Nope they said it was not covered after delaying the answer for several days. The padding is already reduced in support by 50% . Only gave a 2 star because of the friendly customer sales person. Do not purchase leather from them is is poor quality bonded stuff. I leather cleaned ever 2 weeks and conditioned. Only my husband and I.

They were patient and let us take as long as we needed for a decision. Answered any questions we had. A good furniture store to visit.

Ashley furniture has provided us with an excellent furniture buying experience. My only complaint is the wait for the furniture to arrive. This is not something that any store can control since delivery wait times are the same across all industries since Covid19. The delivery crews took care of the assembly and packaging disposal. They were careful not to damage anything while bringing in, setting up and assembling the furniture. The furniture I received was well worth the wait. High quality, beautiful colors, and very comfortable! I will return again to Ashley furniture in the Providence area of Mt.Juliet.

Tracye was so amazing and helpful and made finding new furniture breeze!

I’m very disappointed in Ashley Furniture. I purchased a dining room set and when it was delivered they did not have any hardware to put my table together also they had 2 different size table legs. The delivery person told me it would take 2 business days for the warehouse to receive the hardware and correct table legs. Well, 2 business days have passed so I called to get an update and now they are telling me that it’ll take 7-10 business days and the parts will be shipped to my home. I am very frustrated that I have a table unassembled in the middle of my dining room. It’s not looking like I’ll have a dining table together before Christmas. :’(

Jeremy at Ashley’s was a great help finding a mattress. He was concerned with our needs rather than selling the most expensive We Appreciate his help

Be aware! The worst experience ever. Will never buy from Ashley furniture again. Delivery of two weeks is complete b******* six months later I finally got my bedroom suit and pieces were broke and I'm still waiting on the replacements. And actually getting someone in the store to respond to an email or to return a phone call is like pulling teeth. My suggestion is to pick a store that actually has something in stock that they can deliver immediately or you will spend all of your days following up and following up and following up. The most frustrating experience !

I’m so excited choose sofa, I did very difficult to make decision. For that help lady by name Lauren. Thank a lot Lauren for you help

Ashley was a great help! She showed me several couches that were similar to what I was was wanting. She explained the financing options Ashley’s provides perfectly. I will be back again soon, and I will be asking for Ashley!!!

THIS COMPANY IS GARBAGE!!!! Do not buy from them, they’re HORRIBLE!! From the delivery never being correct, to the quality of the furniture, to their RUDE customer service… they’re the McDonalds of furniture stores. Do NOT purchase their warranty! I think they call it “No Use No Lose Promise”. Well, it’s not a promise. You only get to spend that money after 5 years IF you go back to the original store or a franchise owned store, SO NOT FLORIDA. They told me to find a franchised owned store and use my credit there. AKA drive to ANOTHER STATE to use my credit. Unbelievable.

This rating is because of poor customer service. The sales process, price, delivery, and quality of product are not issues, but I will not be purchasing anything again from Ashley because of the compartmentalized and dysfunctional customer service. Details follow: Day 1 – Delivery of our new sofa was on time and completed without issue. However, a few minutes after the delivery people left, we noticed that the covering on the back of the sofa was sticking out awkwardly. On close examination we realized that a metal retainer holding the backing in place was twisted at the bottom and a nail was sticking out. I called immediately, hoping that the delivery people could return and have a look, but I was told that there was no way to contact them and there was nothing I could do until the delivery was taken out of manifest the next day. Day 2 – Called customer service and was routed to a call center with a garbled connection. Communication was poor, but I managed to report the issue and receive a request for photos, which I provided by email. The agent said someone would contact me about a repair or replacement. Day 3 – Did not hear from anyone, so I called again and talked to someone from Ashley. She said that there was no record of my previous call, so she started the process over. The Ashley agent asked me to provide photos again, and this time wrote a ticket for reference. I asked for and recorded the ticket number. I was again told that someone would contact me. Day 7 – I still had not heard from anyone, so I called again. I was cut off twice while in queue before someone answered. I was again told that there was no record of a claim, so I provide the ticket number. The agent said someone would contact me shortly and then hung up. Day 8 – Called customer service and was routed to the call center again. Communication was difficult because of the garbled line. The agent once again said that there was no record of a claim, so I provided the ticket number. He said that he still needed photos, which I provided for a third time. He provided a new service order number and said someone would contact me. Day 9 – Received a text from Ashley saying that a visit for a repair was being set up, but that I needed to provide photos again. I sent the photos for a fourth time and was texted that someone would contact me. Day 14 – Received both an email and a phone call from a furniture repair company in Florida proposing a repair visit in just over five weeks. That’s over seven weeks since I received the damaged item! I said that we would not be available on the proposed date and asked for a date a few weeks later. I was told that they could not schedule a future date and that I should call Ashley again a few weeks before I am available for the repair service. So, the saga continues, and I am not very hopeful for any reasonable resolution. Postscript: The issue was finally resolved three and a half months after the initial delivery. I contacted Ashley again, was then contacted by a furniture repair company, and I took the first available appointment, which was six weeks away. The repair person showed up on time and made the repair to my satisfaction.

Looking for great customer service without pressure but things you are not interested in, ask for Tracye. Tracye knows how to treat customers.

Cory was fantastic and very helpful at Ashley today!! Especially picking out a new mattress without my husband. Always ask for Cory (tall, slender, dark hair) when shopping at Ashley!!

Salesperson not terribly attentive. High pricing for bargain quality

Ashley Whitaker was awesome to deal with! Highly suggesting them and her if you go into the Ashley Store!

Called ahead to check the stock of a product, and was told that it was in stock and on the floor. We confirmed the price and the exact model number - but were met with confusion when we entered. The gentleman that approached us had a rude tone, and insisted that they didn’t have the product we called ahead to find. We drove out with the confirmation that it was there, and were told to ask for Corrie. Extremely irritating, especially to be told that it’s in stock, drive all the way there, and be told that we were given incorrect information.

Just a great experience. I just love buying my furniture here.

Beautiful showroom and very professional sales people.

Staff was friendly, but also gave space for us to privately walk the show room. Once we made our decision we were quickly helped and the whole process was smooth. **Update: dropped two stars as the staff lack follow up throughout the whole process.

Our sales person, Lauren, did a great job in helping us pick out furniture. She’s very patient, and very responsive on communications. Made the process painless.

Derrick the sales representative was very helpful and gave us time to shop. Then he was very professional doing all the paperwork. Thanks

We had a great sales person (Danielle), but the ottoman we ordered never came. They sent a huge oversized ottoman that has been taking up a 4x4 space in my living room for nearly 5 weeks now and won’t let me bring it back to the store, to the Lavergne warehouse, or come pick it back up. The “Operations Manager” was on break when I called and was more than willing “to make a note for the drivers” but hey, 5 other employees had already done exactly that over the past several weeks. We sat two different days at home waiting for the truck to come during a 3hr “delivery window” and the original delivery was late. The scheduled truck that was supposed to pick up this incorrect item never came! The window was 12:45-3:45 and every time we checked online the eta kept changing. People who answer the phone don’t even bother telling us the truth. I paid $300 to get whatever item a warehouse picker felt like sending. Didn’t mind waiting for the original shipment, but can’t believe there is no way to return or not accept an incorrect item. Continue to get the message that “we have policies and procedures” to follow. You win… not worth spending more time and money to get Ashley Home Store to actually deliver. Warning: Read the other reviews. The Ashely webpage shows four “great reviews” but look at the rest. We should have :( I really don’t like leaving this type of feedback, but I don’t want anyone else to lose their money as we have. Sad that a local MJ business operates this way. I had to come in person to pay with my credit card and now I know why. Easier for the business to dispute charges lol. Well, lesson learned. Update: They finally picked up the huge misdelivered ottoman; but they still have not given our money back! Can’t even get a call back from the escalation specialist who said she was our point of contact. Their third-party delivery company is the root cause here. Stay tuned. I will get their name eventually. UPDATE: 1/2/23 Well, still have not gotten the refund yet! The “owner” (see review reply) doesn’t even reply to emails or phone calls. Don’t take a chance. Buy ANYWHERE else but here!!!

Cory was very helpful, knowledgeable, and just a straight shooter with upper management written all over him!

Kind, Courteous, and punctual!

Like most stores/ businesses, Ashley has a come on to get you in the store, and when you get in the store for what was advertised, it’s not in the store because it’s so cheaply made. When you go to buy anything, if it be food or otherwise, furniture included, you are going to buy! Maybe not as much, but you will buy! The advertisement programs your mind to buy, so since I needed the bedroom set because I had just moved Here, I ended up paying more than the advertisement had suggested. Ashley, and Dee were super and kind, but the store I think is very misleading to the general public!

My husband and I bought a couch back in April that we saw online. When it came in it was very uncomfortable and we requested to exchange it. Originally the sales person at the store said that they do not exchange for that reason and only when I mentioned doing a return they approved an exchange. Now it’s September and we still do not have the exchanges couch. They have attempted to deliver the new one THREE times now. The first time they brought the wrong couch and the last two times they brought a damaged one. The sales people at the store have been helpful and I don’t blame them but their delivery company that they were with is TERRIBLE. At this point we are so frustrated and just want our couch. Never buying from Ashley Home Store again.

Giving 2 stars because our Sales Rep was good. The customer service is absolutely horrible. I have been on the phone all day, got hung up on, and finally we get to some sort of resolution that involves me calling someone else. They are unprofessional and do not care how much money I just spent on my mattress.

Tracye was great! Patient with my indecisiveness but we got through it and I picked out a sectional and dinette set that I know I am going to enjoy! Thanx Tracye!

Bought a couch 2 weeks ago from Lauren in Mt Juliet. She was great! My couch come today. I thought the guys delivering were wonderful. Deon and has co-worker were in and out in 5 minutes. I had a great experience!

There website to check the status of your order has been down since September. When I call I keep getting the run around with my order. I was told some pieces were in than called another week & Im being told nothing was in at all. Approaching 3months now which is expected but dang I was hoping to have my furniture before Thanksgiving but looks like that won't happen. Ordered Sep 8 Back AGAIN!!!2023! Though I would give them another try and no... this company is STILL awful once again after taking my hard earned money still no product after multiple email text and a phone call confirming delivery and I'm left without my furniture and a nonchalant attitude

I had a good experience shopping! Lauren took great care of Kerry and I.I only wish I didn’t have to wait until the end of October to enjoy my furniture! I’m hoping it will be good furniture that will last a while! Very excited!

The delivery crew was great, professional and on time. The furniture had three flaws, including a chair that is wobbly, an unstained spot on the server, and a chip on the table! I’ll probably just try to fix them myself.

The staff was super help and very friendly. If you need anything furniture in the Mount Juliet area I would highly recommend Ashley!

this place has a great variety of home goods with a very attentive and helpful staff

Great experience. I worked with Tracye and she was amazing! Answered all my questions and was very patient with my indecisiveness. Great customer service! I will definitely go back for any future needs.

Tracy was very attentive got me a good price on my sofa I love it I appreciate her customer service she even let me know if I had any questions or anything to feel free to text her I appreciate that Ashley good job

Mt. Juliet location had exactly what I was looking for. Cory F. Salesman was very professional helped me with recommendations and made the selection and sale so easy. The product was available immediately, eliminating any ordering or wait time.

Great

Ordered bed frame and was told it was in stock and would be delivered in a few weeks. 4 months later, they attempted to deliver it without a headboard. I refused delivery. The footboard had a significant gash on the 2nd attempt. 3rd attempt showed they would be 2.5 hours late after their 3 hour window of 5pm -8pm. I called and said I wouldn't receive a delivery at 10:30pm. The 4th attempt arrived on a Saturday morning with no notification and I had not agreed to a delivery at that time. No one was home. I canceled the order in frustration and due to the terrible delivery attempts. I had to forfeit 10% for cancelling the order because of their incompetence. I am now buying a frame at Haverty's and will probably not shop at Ashley's again. Certainly never the one located in Mt Juliet.

Tim and TJ helped me with all my furniture needs. Just moved from California to Tennessee with nothing to sit on. Quality furniture at fair prices. Very satisfied

Cory was fantastic and so patient. Great experience

I enjoyed shopping at the Mt Juliet store. They took time to show me options from the entire store worked with the information about what I needed the space I had and decor style. TJ is who helped me and he was great I would say if he is busy to wait for him it would be worth your time. When I need something else would make the trip back to the Mt Juliet store.

Tim was so helpful and friendly, one of the main reasons why we decided to buy immediately.

Ashley’s salesmen/women was very help and nice. They took there time with us as we made our decision. Happy with my visit

The sales people in this store are so easy going and great to deal with. I would definitely go back there should I need more furniture

We ordered a mattress to be delivered this week. I was told that my mattress was destroyed and needed to be reordered, unfortunately not before my expected guests arrive, which is the point in purchasing. I asked for solutions and was told by the manager that she could not go in the back and make me one and that if the warehouse couldn't provide.... then I am pretty much SOL. One would assume they'd offer a discount or a free upgrade since they were the ones responsible for the mattress being ruined in the 1st place. I didn't even get an apology. Trying to cancel this order as of July 26 of 22 and being met with further red tape, I will not accept this order. The only solution now is Ms. D's job being terminated for her rudeness. Mattress Firm is coming through for us at $1400.00 less and are equally blown away by Ashley's shoddy customer service.

Worst service ever,they charge you for service work on what you buy, like cleaning and other things over 350 dollars added to your bill,never buy there again.i have told everyone about this.

We have shopped at Ashley HomeStore several times and have always been satisfied. Quality of furniture is good, prices are okay (especially when you catch a sale promotion), and the sales consultants are usually knowledgeable and helpful. Just don’t shop online.

Ashley was so helpful! She made the process quick and easy for us. We will definitely be coming back!

One of the tables is damaged. I would like to return it for a replacement.

Great experience knowledgeable help the best 👌

I love my new couch! My salesperson, Lauren, was friendly and knowledgeable. She helped me pick the perfect couch. I received it today and the delivery driver, Rod, was prompt and polite. Overall great experience.

Had a great experience there. Cory was very knowledgable and helpful. No pressure sales. He helped us get what we needed.

GREAT, TIM

Tim was fantastic helping us! I highly recommend using him when shopping at Ashley Furniture. He was very knowledgeable and efficient, polite and friendly.

AJ was wonderful and helped me find everything I needed! Great Salesman!!!!

Can’t recommend this place enough! My wife and I bought a sofa here for our first house the other night. AJ and Tim were so knowledgeable and helped us find the perfect piece of furniture for our needs! The store had a wide range of stock which made it easy to find what we were looking for. You can buy online, but nothing compares to actually seeing and feeling a piece of furniture in person.

Great experience, Great service! I'm in the process of buying a new home and Ashley answered my needs. I had the pleasure of working with Tim Grant who was attentive, courteous, and informative...Thanks Tim for all your assistance!

I went in the store to get one item. Cory greeted us upon entering the store and showed us all our options and we made our purchase and was on our way. Great personality and service!!

Cory was so helpful and knowledgeable. Made the experience great and easy

Friendly,

Timothy, my salesperson was the best. I have never purchased from Ashley before but I’ll certainly be back. I love the quality and style of what I chose

Tim Grant is amazing. He is the coolest, most personable, down to earth salesman I’ve ever come across. He took so much time to help us, answered all of our questions, and made this experience incredible. I will be recommending him to everyone I know. Thanks, Tim!

We went visiting today @ Ashley in mount Juliet, we were very old customers from Ashley, last year we bought so many stuff from them that’s y manger gave to us complementary credit that we can use in future & now I went today @ Ashley and I m trying to buy some stuff from them and when I went in morning to buy they check my credit & that lady was serving us she told us yes we do have $799 credit , & told her when I will come back in evening with my husband so after we came , Of course Ketannow new maneger said to us that u already used it 😳😳 how can be , I went after year now they said I don’t have any credit so now they r scamming us .. and maneger is very big time liar , we never going back again they loosing very big customers from us ,,,

Great experience!! Tracye Patton is an amazing sales woman!!

Do not shop here. The sales rep will give you that charm and all the answers you want to hear. Then your left with a delivery nightmare, Fine print you didn’t think you needed to read, and a sales & management team who could care less about you. Trust me! Go somewhere else.

My wife and I ordered a couch. Just about 2 months ago. We were told one date if 10 weeks for delivery and when I went to follow up on it, the automated voice advised an additional 15-17 weeks from yesterday. I tried calling the number to cancel my order, and going in person. The people behind the counter took my number down and said the operations manager would call me by 2 pm at the latest on 5/25/22. I never received a call and I left an additional voicemail. They make it impossible to cancel an order and the number listed online does not let you connect to a live person as they never answer the phone. This place is a joke. If they continue to ignore my request then I’ll contact an attorney.

NEVER buying from Ashley furniture again. They said that our furniture was going to be delivered in 2 weeks and we still don’t have all of our furniture. after 4 months They finally contacted us to set up a delivery time and only gave us one day and time to deliver. We were out of town so we called to get another date and they refused! What kinda joke are these people?! After some some arguing They finally scheduled a day that we were back home. Guess what? They never showed up. We stayed home all day waiting for these people. Now they say that we MIGHT get them in 10 days or later. We still don't have our furniture. The salesman lied to us saying that we can always call him if we have questions but he literally quit the next day. They also lied to us about the protection insurance. They said that we would get the money back in 5 years but it turns out you don't get it back. You get a gift card. Terrible costumer service. They're nice in the store before you give them money. Then once they have your money they don’t care anymore. They don’t hold up on their end of the bargain. We spent way too much money on things that we don’t even have nor know when or even if we’ll get.

Tim did a great job of taking care of me. He’s very knowledgeable of the merchandise in the store and did an excellent job explaining the different programs and options. I highly recommend you visit Ashley’s. Ask for Tim. You can’t go wrong!

I've had to take three separate deliveries for a bedroom set and mattress, and every time an item has either been broken, or completely wrong. I understand mistakes happen, but nothing has been to done to make it right. Maybe this has just been bad luck, but I won't shop here again

Danielle at Mt Juliet location very helpful the sofa I chose might not be available at this time however not one currently on display

Had a great experience here over President's Day Weekend Sale. Tim helped us out, had such a great personality, was so knowledgeable and funny. We live near the area, and will be going back to work with Tim in the future. Update: went back and worked with Danielle who was also fantastic. Helped us switch some things out and add new items seamlessly

Alandos was great to work with. He had no problem taking care of my order while making me feel comfortable. I felt like we we friends and not customer and salesperson, which is how it is supposed to be. I had a great time shopping for my furniture with Alandos.

Tracey was very helpful and AWESOME. I really appreciated her help.

Danielle was amazing and very helpful with all of our needs. She wasn’t pushy and didn’t hover. She was quick with the numbers when we were changing our minds about a few things and didn’t mind the changes as we made them.

Nice employees

The operations manager was not customer friendly. We won't be buying from Ashley in the future!

Tim and Lee were very helpful and accommodating.

I was helped right away, although my item was no longer on the sales floor. The sales associate (Ashley) was able to beat the online price and ordered the item. I’m so happy I went in. Thank you!

Manager Tim was very helpful. Answering all our questions, went very easy.

Danielle was amazing. She answered all of.my questions and gave me many options with no pressure. I would shop here again.

I had a fantastic time buying with Ashley Homestore. Cory was my guide into the tempurpedic experience. He was very professional and informative. The deals was a plus! I would buy from here again.

Javier was amazing! He spent only the time that I wanted with me. I just happened to be in Mt Juliet that saturday but I live close to Brentwood. I went to the Brentwood store Sunday, saw what I wanted, shot him a message, and it was ordered on Monday. Everyone was great at this location and I plan to return back! Thank you Ashley Mt Juliet team! Thank you Javier for your great service!

This is the worst company that we have done business with in our lives. They tell you the furniture will be delivered at a certain date and then keep moving the date out. When I went there to complain the so called manager Matt called the Mt. Juliet police dept on me because I told him that I would not leave unless he provided me with his regional managers phone number which he never did. This guy has no customer service skills at all and should be a delivery boy at best. We have had one piece of furniture delivered three times because the legs were very crooked and wobbly. We are still waiting on delivery of several pieces of our bedroom suite and we have no clue when we will get it. Please do not do business with these people unless you want a lot of problems !!! Ashley Furniture Store Mt. Juliet Tn. 37122

We received wonderful costumer service and got in and out with little hassle. Hosea was wonderful in helping us find a couch for our lifestyle! Definitely recommend this store!

Our couch was delivered broken and took another 2 weeks to get a new one. The sales person opened a credit card for me when I specifically asked her not to, despite the fact we paid in full. We love our couch but the service we received was not great

Dont go here, they gonna steal your money

Ashley's is one of my favorite furniture stores. Sales Associates are always ready to service you and get the furniture you need in a timely manner. Thank you for your hard work and dedication.

Moving from out of state and chose to look at Ashley for some living and bedroom furniture. Danielle W. Helped us test several couches, made sure to explain every warranty/and assisted me with my purchase. Would HIGHLY recommend Danielle for any furniture needs. Thank you !!

After you make a purchase customer service is horrible. Purchased furniture in December and still have not gotten furniture and I'm already receiving a bill. My purchase was suppose to be over a span of 4yrs and paperwork was entered incorrectly into a 12 month program, now have a monthly bill of $600+. Went back to have it correct and Tim said it was fixed and still receiving incorrect bill. Manager was suppose to call because I have not received my furniture and I have not heard anything from manager Matthew Ashley or sells rep. Just started my way up chain of command. But wanted to warn other customers before hand. I'll keep you posted if it gets resolved.

I can not begin to explain how disappointed I am with this location. I have called numerous times and get different answers every time in which my furniture will be in my house. If I can turn back time I would not spend my money on this company. Customer service is a joke no one knows where my furniture is. I've been told it was sold before me since I didn't give them a date but I called several times trying to give them a date. I was told if I paid in full I would for sure get it. I've been told that My couch isn't in but my table is and I've been told my table isn't in but my couch is. Who really knows???? Now when I call the numbers they give me it either doesn't work or no one answers. I guess I will have to come in yet again to figure this out.

Complete nightmare. Ordered a bedroom set in march of 2021. With items being backordered, we got part of our set in December after being told it would only be 3 months. We still waited till January for our backordered bed. When it finally came, it was the wrong headboard. After waiting another month for the correct headboard, they came out again, the 3rd time, with a headboard that was not complete and could not be installed. After countless hours waiting for a store manager, never got a call back and still have a mismatched headboard that was over $3500. Save your money and time and go somewhere else. It is has been a since we purchased the set and don’t even have what we have paid for. The manager is “busy with customers” whenever I call. Even thought I’m a customer who already spent way more than I should have. Run away.

The sales staff are good and there is a nice selection however the delivery service is terrible. The delivery instructions are ignored and product is damaged multiple times. Ashley management team states they don’t run delivery side of the business and unable to help, customer care states the Ashley managers are able to help and need to fix the issue. Round and round.

Great experience with Danielle. Felt welcomed and she took her time helping me and answering my questions. She went out her way to find options that fit my timeline and style. Will be back .

Awesome customer service. I was planning on ordering my set online, however I wanted to see it in the store. Not only did they honor all the online discounts, it ended up being a bit cheaper. Highly recommend visiting the store rather than purchasing online if you can.

Ashley has great trendy furniture for great prices. Appreciated the staff helping match website prices and give customers the best deals.

Easy to shop, staff was helpful and efficient, thanks to Derek! Excited for my new furniture, only 3 weeks to delivery!

If I can turn back time I would not spend my money in this company. If you don't mind being lied too so they can sell furniture than go ahead and buy here. They say the furniture will be here at this date and you find out that it will be there no where near what they told me. If you try to cancel your order because they lied to you they will charge you 10% charge and good luck with customer service. I would not recommend you buying here because you don't know what's truth or lies.

Cory was wonderful!! He was very knowledgeable and helped us to the fullest. He wasn’t pushy at all and that is what we really like in a salesmen. We will be back!

He is wonderful. Very helpful. Will recommend to all my friends to go in and ask for Mr. Tim!

Timothy Grant was my salesperson. He was very knowledgeable and so nice and professional. I would recommend him for anyone who is looking for furniture. I will definitely be going back.

The whole staff was friendly and very helpful. Tim hooked us up with a beautiful new sectional for our new place

Pretty good experience as far as furniture shopping goes. They where able to meet the online price. Being able to configure table, chair and bench anyway we wanted was nice.

Love the living room suite we got and it was very reasonable and the sales experience was great!!

Great selection and Derek was very helpful! Very excited for our furniture to come in! Which by the way isn’t as long as a wait like we thought it would be.

We visited our local Ashley Home Store after seeing furniture that we wanted at the Exchange, but was unavailable there. We have worked with both Cory and Ashley on purchases and both were super helpful & knowledgeable. The manager Matt has been a pleasure to work with, as we have had some issues on our end for delivery. I highly recommend Ashley Home Store in Mt Juliet.

Staff is very helpful and well versed on product knowledge. Store itself is layed out perfectly with tons of options for whatever your shopping for. We won't shop at any other store.

Highly reccomend working with Dereck he was AMAZING! We were looking for a new mattress and he took his time explaining every detail and helping to choose the perfect one for us! We will definitly be back !!!

Ashley Furniture has horrible customer service and this is the absolute worst experience I have ever had with any relatailer. Approximately 3+ months ago I spent $4600+ on a variety of furniture that was promised to be delivered in early January. After not receiving my furniture or any communicaiton I, decided to return to the store and get a full refund. Returning to the store in person, I met with the same person who originally sold me the furniture. I explained my frustration nicely and asked for a refund. With some hesitation he agreed. He claimed he processed my request but gave me no doucmentation that he had returned the furniture or that I had even been to the store. He claimed that they didn't give documentation for refunds. I thought that was the most bizarre thing I had ever heard. I then asked him if he ever received a refund without documentation and he named another large retailer. I laughed and said, "I just returned an item there and they gave me a refund in full immediately with documentaion." He didn't say anything. He did imply that I would receive and refund in 7 to 10 days. Then I said that I wasn't leaving the store without documentation. He said the only thing he could do was show me on his computer screen that he processed my request. He then clicked to a screen that said, "Contact Status" CANCEL. ORDER NEEDS TO BE CANCELLED." I then asked him to screenshot the screen and print that so I had some proof. He replied, take a picture of it. So, I did. I left the store frustrated. I went and sat in my vehicle pulled up the picture and noticed, there was literally no contact or order information or dollar amount on the screen he had shown me. This was getting unbelievable. I went back inside the store and explained how strange this was getting. I told him that all I had was a photo or a screen that had no customer info, no date, no amount, nothing, but that the order needed to CANCELLED. I explained that I needed this form to at least have my name and date on it as proof that I even came in the store. He then hand typed my info into that screen and told me to take another photo. I did. A few days later I called their corporate office to check on the status of my order. The lady I spoke with explained to me that I had received a STRORE CREDIT in the amount of $4200, and that they had charged me a restocking fee for something I never even received. Ridicuolous. I told her that I did NOT ask for a store credit but that I clearly asked for a FULL REFUND. She processed the request and told me that it could take up to 30 days for my refund to process. This was getting more ridiculous. I have never, in all my life, received such a run around from any business. This is the shadiest, worst company I have ever dealt with. And just so you're (the reader) are aware, to my knowledge I have never left a negative review on any business ever. Bad karma. But this business deserves the worst review I could possibly give them, and a warning to other potential buyers. Don't buy @ Ashley. I need my REFUND.

I went to Ashley HomeStore for the first time to find a right fit on a bedroom suit and mattress and could not have had a better experience. Danielle was the first to approach me with my needs and was beyond thorough in exploring all my options and costs. The staff was very friendly and helped get me on my way with the closest delivery date and I left with an overwhelming sense of relief after searching for weeks with no luck. Needless to say, I would absolutely take my business here again and recommend Danielle to assist anyone. Thanks for your help and I'm excited for the room makeover!

Great customer service

I've been trying to furnish my new home for a little while now and just hadn't found anything that I fell in love with (and if I did it wouldn't arrive in under 18 weeks). This morning I walked into this store and was greeted by Tracey and Ashley, and they both helped me get everything I was looking for all to be delivered within the next couple of weeks! These ladies were so friendly and helpful. I wish I had come here sooner!

Easy to go in look around and Tim was great helping us pick out furniture!

So the wife mentioned it was time for some new furniture. We went by Ashley Furniture in Providence just to look. We met this young lady and she was so helpful, we ending up buying. Merry Christmas to us. Danielle and her manager, Matt, were customer focused, very patient, friendly, and laid back in their approach. (No pushy sales tactics). People often post their unpleasant experiences, we thought we’d post a pleasant one. If u r n the market for furniture, go see my new friends at Ashley furniture in Providence. Completely pleasant experience and a great deal to boot.

Spent over 9k. Took over 4 months to just get beds. Finally today furniture came. But they left out love seat because it was at a different local warehouse. Talked to a lady. Said she call right back. Never heard back. Scuffed our hardwood floors. Delivered couch pillows with stuffing coming out. Delivery crew was rude. They didn’t give us our guarante warranty. Not a white glove delivery. Offered to carry off old couch. Even offered buy them lunch. Only to have them drive off as I was going to load rest of couch. Was hung up on twice calling customer service. Terrible business manors. No apologies no idea where our sofa is no offer to redeem today events.

We purchased a bedroom set back in July 2021, the sale rep told us that the bed did not need a spring box, when finally the furnitures were delivered on Nov 19, 2021, I noticed that indeed the bed frame needed a box spring. So i purchased a box spring from Amazon and was delivered in two days. This was least of a list of issues I am still dealing with their customer service for a missing night stand that wasn’t delivered on Nov 19th with the rest of my purchase. I’ve called customer service three times already but keep hearing different stories so I went to where I placed my order. The store manager a nice guy although was of no help at all. I was told that I need to call customer service again . Seems to me that there is no communication between the stores/warehouse/and customer service department..very upset will never purchase from them again…still waiting to hear back.

Daniel was awesome! Very happy with the excellent customer service!! Highly recommend!

Daniel was awesome! Thank you for all your help.

Great experience with Tim at Ashely Home Store in Mount Juliet!

DO NOT BUY FROM THEM!! This is the worst customer service I have ever received… they want you money for overpriced furniture and in return they don’t care at all about holding up their end of the deal to actually deliver your item in any sort of timely manner! I will NEVER do business with them again! Horrible experience!

Cory Fischel was very knowledgeable and helpful with all my questions. Excited to see my new furniture in my home.

Lots of pretty things. Teresa was a great salesperson.

This review is mostly a review on corporate, but the sales staff could probably be more communicative. I ordered a dining table with matching barstools on June 4. I was told delivery would take approximately 12 weeks, plenty of time for me to host Thanksgiving for the first time in my new home. I know there is a shortage everywhere and expected a delay. After 12 weeks, I call to find out the barstools are back ordered with no delivery date expected. The table gets delivered September 30, almost 17 weeks after order. I talked to the manager, Matt, and we figure out a plan for barstools. Then I get a call that they have been discontinued, but I can pick up the ones on the floor. At this point, I’m stuck with thanksgiving about four weeks away. I asked for a reduction in delivery fees (since I had to rent a Uhaul for pickup) and barstool price. They will reduce delivery, but no reduction in price because as one sales lady said “if you don’t want them at full price, someone else will”. Just kind of a disappointment to pay full price for a used item when I ordered them almost five months prior to being discontinued. Anyway, buyer beware. They will tell you a delivery time they won’t be able to meet. And if your matching items are discontinued months after ordering, just too bad for you I guess.

My wife ordered a glider/rocker chair back in June for our nursery for our baby due in September and was told it would be October before it would be built and delivered which was longer than wanted but understand the issues with manufacturing right now so we went ahead and ordered the chair and paid in full but then never received any updates so went to the Mt Juliet store she ordered it from late September after baby was born to get an update and was told that it would be March of 2022 before we might receive the chair I explained the chair was for a nursery and our baby would be 6 months old before we received the chair which is the purpose for the chair so looked at some other options and they didn’t have anything they could get in a decent amount of time so I asked for a refund and was told no problem we will get it taken care of for you now calling in 4 weeks later still not refunded and can’t get a hold of the store manager and now talking to customer service which stated it never got canceled 4 weeks ago. This is not good customer service we have been very patient and tried to be understanding but we are getting the short end of the stick. Hopefully customer service once they pick up can help get this refunded so we can purchase a chair elsewhere.

Salesmen was very knowledgeable and helpful. The buying process was a breeze!

Sales rep has no idea of what he was talking about

I’ve not received my furniture yet, since I just ordered today. However my in store experience was top notch. My sales rep was super attentive and went above to get me what I wanted within my budget.

The salesman was really nice, but I was going to be charged a much higher price until I pointed out the price much lower on their website. I did get the lower price, but only after I pointed it out. From what I could tell it was that way throughout the entire store. Make sure you check before you go. I might have gotten something more expensive if I would have done that first.

Needed 2 beds for guest rooms. Sales associate, Timothy Grant, was knowledgeable, thorough and took extra steps to ensure the best delivery dates available (given that Covid has caused so many delays.) Repeat customer to Ashley. Always pleased with availability, quality and pricing.

I live near the Ashley Outlet in Antioch and the sales people were so pushy when I went in Labor Day weekend. That seems to be the trend at that location. This was my first experience at the Mt. Juliet location and Ashley was our representative. She took me right to an affordable mattress within my budget that was exactly what I was looking for. I didn't really even need to test out any others. Since I had already applied and got approved for the credit card at the previous location, the process was quick and painless. She was up front about the cost of delivery and was very kind and understanding of budget restraints. I am looking to assist my mom in refurnishing her house and will definitely be returning to work with Ashley. (:

Do not buy anything at this store. I purchased a 4-piece bedroom set. Its been over 6 months, and I still don’t have all the items and it does not look like I will be getting them all. This is just a summary of my issues: 1st Delivery was the mattress and adjustable bed. Wrong mattress 2nd Delivery correct mattress 3rd Delivery 5 weeks later (as anticipated): bed, nightstand and dresser. However, the dresser and bed missing parts. I had to rejected delivery 4th Delivery a few days later: Store got the parts locally and brought in the bed and nightstand. However, the dresser was damaged in transit and had to be re-ordered. Six weeks later, I get a call from the store to setup delivery on a Monday. The store called again and spoke to my Wife and set the date for Tuesday. I stayed home both days for the delivery. It did not show up on either. Called the store and set the day for Thursday, but no one showed. We get an automated call to set the delivery the next day, it came on the day the automated voice made. (3 days I waited at home for this) 5th Delivery: Dresser was delivered. Still missing Under the bed storage. A few days later, I get a call to confirm a delivery date. The last item we needed. I called and confirmed with the corporate office, so I don’t make the same mistake as before and rely on the stores schedule. 6th Delivery attempt, No show on a confirmed deliver date. I called to find out why I did not get the item. They said it was damaged and had to be re-ordered. Said it will take another 6 to 8 Weeks. After 7 weeks, I called to get an update. I was told that item has been discontinued. I called the store. I was told they would try to find one in another location. They called me back and said they found one at another store. Said it would be delivered in early October. 7th Delivery. Got a call to confirm delivery. I confirmed the delivery date. Day of the delivery, it was a no show again. Called the store, they referred me to the distribution center. The distribution center said it was not delivered because they did not have it. I asked why was there a delivery confirmation when you had no product to deliver? No answer. I have had to arrange my work schedule 10 times for deliveries. Items were either missing hardware, damaged or they did not have it. The dresser, the bed, and mattress all had to be delivered twice. The store would schedule and delivery, but the distribution center would not get the date or ignore it. I call the corporate office, they will not let you talk to a manager. They just refer you back to the store. I have written a letter to the CEO with no response. Every time I call the store, the employees have changed. I call and leave a message for the store manager to call me, but they never do. I have been waiting 4 days now for the "new" manager to return my call to see if they are sill getting the item form the other store, but he has not returned my call. If you value your time and money, do not order anything from this store. Update: I texted and emailed db based on the "Response from Owner" below. The response I got was: "I apologize this is just customer service. I can submit a ticket to the local store to have Matt the new manager call you as soon as possible if you would like." I replied: "Yes please do, but I already have two phone calls into him that he has not responded to. I want to talk to the owner of the store. Customer service response: "I am getting an urgent submitted to have them reach out to you today." No one reached out today. It is too late for me, get out while you can. If you have an order, cancel it. Avoid this store unless you can pick it up and take it home that day. Don't buy anything that has to be ordered and/or delivered.

Ashley helped my husband and I pick out a couch that was just right for us. She was very pleasant and made the whole process quick and easy!

Worst experience, never go to that store. It's been 7 months since we placed our order and still not all stuffs are delivered. They don't have any order status when enquired , they won't help stop billing even when not all things are delivered. I tried escalating to Store Manager but no luck. He was rude and not willing help.

Corey is the best!!! He answered all of our questions and took care of everything. He very knowledgeable about the products and made it easy to purchase. We will definitely be back!!

I seldom give 5 stars, especially to furniture stores, but that's what this review deserves. Our salesperson was Danielle and she was part of the reason we bought living room furniture. We've looked for months and have interacted with so many salespeople! Ugh. None of them were as knowledgeable as her. None of them were as down to earth. She didn't push. Didn't rush. Immediately picked up on what we wanted. In fact, we've looked at the other Ashley's in Nashville and none of those were as clean. None were as brightly lit and accessorized as Mt. Juliet. Thanks, Danielle for helping with our purchase.

Tracye is so nice and helpful! Great experience working with her. Can’t wait to receive our furniture!

Ashley Whittaker was so great helping us with our furniture choices. Love the store in Mt. Juliet.

I have had one of the worst experiences ever. The store never answers the phone, the reps just want to sell, sell, sell and not deal with any delay issues or keep communicating delays. They are not making, tracking or delivering furniture, but yet they continue to sell furniture. When asked, if there was a path of escalation for my issue, the rep said there is, but it takes forever for them to respond … just wow. Will never shop there again.

Friendly staff. Clean. And I'm in love with my sofa! Special thanks to Daniel!

Spend good money on night stands only to be damaged when delivered. I immediately call and email pictures. I was told to call back. I call back and was told someone would call us back. Been 24 hours with no call back and cannot get a single person on the phone.. lesson learned.

I had a great experience with Ashley Home furniture in Mt Juliet, TN. I showed up on a sat night around 730 pm. Daniel was great. He was friendly and helpful. I was looking for a specific thing, a deep couch, and he showed me my options. I came back 2 days later after looking at some other furniture stores to order my furniture. Daniel explained everything and was so personable and had a nice smile at all times. You can tell he likes his job.

This place has so many options for dining room tables/chairs/recliners. Everything is well designed and aesthetic.

Easily the BEST purchasing experience we've ever had. Our Sales Associates Danielle and Cory were nice, hospitable, relatable, and just all-around amazing! Both exemplified perfect, genuine customer service; knowledgeable, never pushy, allowed us to browse at our leisure, yet was there exactly when we needed them. We were greeted with a smile and thanked for our business at the end of our visit. Despite the large sum of $$$ we spent, we thoroughly enjoyed our visit/experience with this store and its Associates (including the General Manager; great guy!). We will definitely be back and HIGHLY recommend this furniture store over all others!!! Consider my partner and I loyal customers!

Cory was great to work with.

Nice collection and great prices

The sales man was wonderful in helping me pick out a bedroom suite that would fit in my room. He was very happy to be serving me as a customer. His name was Daniel. If you need anything, ask for him.

Today we bought a Queen sized bed, a mattress, a mattress cover, and a nightstand at Ashley HomeStore here at The Mount Juliet store at Providence Marketplace. Daniel Rediker was the salesman who facilitated our purchases. He was very knowledgeable, professional, and very helpful. We highly recommend this store to anyone looking to buy home furnishings.

Most ridiculous company ever. Do not recommend, beyond frustrating, customer service sucks.

My experience was great! Derek was transparent right up front letting us know that furniture was going to take several weeks. He was informative, helpful, and did whatever he could to ensure I was satisfied with all of my selections. Only giving 4 star rating due to the long wait on furniture.

Cory was very helpful even though he knew we would not be able to purchase with him as we are moving to another part of the state and will need to order online.

I was told that communication would be there. It has not been. Derek told me that part of my couch would be ready for delivery on 8/5/21. I haven’t heard from him at all. I knew that delivery could be delayed but no communication at all has been disappointing. I will never use Ashley Furniture again.

My mom bought a mattress this week. Without going into a lot of detail, it has been an incredibly frustrating experience. Tried to resolve issues over the phone and after talking to 4 different people, got nowhere. Decided to go back to Mount Juliet store and speak with a manager. I have to give Ms Verlinda a lot of credit. My frustration level was still very high and as I was explaining what had happened, she was very compassionate, patient, professional, and understanding. She helped resolve my issues and she is very much appreciated. If I was just rating her, would definitely give her a 10, but based on everything, I am being very generous with a rating of 2.

Derrick and Tracy were great to work with. Great service.

If I could give zero stars I would. This is the most incompetent establishment I’ve ever dealt with. We waited over six months for our couch to be delivered, and of course, when it arrives at the warehouse, it’s damaged. I called the store to relay the problem and after a rude saleswoman answered, she hung up after hearing the issue. We had an accent chair being delivered, and when the driver arrives, he pretended to ring our door bell and leaves. Of course, without leaving the merchandise. All of this documented by security cameras. I will absolutely never deal with this corporation again. They are rude, disorganized, and incompetent. DO NOT BUY FROM HERE!!!

The worst! I feel bad for the employees at this location as they have no power or information. Thousands of dollars spent 7 months ago and only half the furniture here. Every time you call it’s a new excuse as to why you furniture hasn’t been built yet. We bought the furniture due to our newborn arrival and here we are thinking about having to buy new couches until our new ones arrive, UNACCEPTABLE! Of course corporate does nothing to soften this blow. We were told of a 6 week delivery and now we are about to hit 28 weeks!! The quality has also declined horribly, doors get stuck, drawers don’t close all the way and the reclining chair feels cheap. Extremely disappointed! Please take my advice and spend your money elsewhere.

I had a great experience with Ashley Home store today. Daniel the sales representative greeted me as I came in. He directed me to sofas and mattresses. He explained the 12 months same as cash and I made my purchases. It was nice and easy. Thanks Daniel (Mt Juliet).

Great service and not pushy at all. Super helpful! First experience at Ashley and it was amazing.

If you value your sanity and your money do not buy from the store they will do nothing but lie to your face, call you a liar, and not perform what they said that they were going to do.I have been waiting on furniture for two months now it’s supposed to be delivered tomorrow and they want to lie to me and say no we never told you that. They don’t value their customers. They give you the runaround and when you try to call their service number you go to somebody in India who doesn’t know anything. This was the worst experience I’ve ever had shopping for furniture. I will never buy from Ashley’s again. If I could give it a lower score than one store I would give it a -10.

All in all it was a decent experience however, communication was lost and our offer to receive an additional deal was negated once we upgraded our order. Therefore, the store didn’t mind us paying more money and negating our original deal. It would have been justified if someone still honored their deal they persuaded us in!

I appreciate how thorough and thoughtful the team was. They spent several hours explaining the details of the features of our dining table and mattress. The manager expedited the transaction with grace and knowledge. I will continue to buy my furniture at Mt. Juliet Ashley HomeStore. Thank you Tim & Christian ✝️

Our associate was very helpful and patient helping us find our new couch!

Ashley at Ashley’s was amazing! She did not pressure us to buy, but was very helpful to answer any question!

We had a great experience shopping at Ashley Homestore. Everyone was super helpful and they were able to get us a great price.

We are extremely happy with how the experience went. Very professional and thorough in details about financing and delivery. We shopped around at a few places and decided Ashley Furniture is where we wanted to purchase our stuff, it’s beautiful.

Stopping into Ashley HomeStore was a WOW! Immediately i was greeted by Tracye and she found out what I was asking about, took me to Cory who was the EXPERT in Temper Pedic knowledge. They both patiently walked me through the choices and answered all my multiple questions. Great team so I asked about a certain sofa set and was directed immediately to my choice,. They each contributed to taking a huge burden of a complex move off my shoulders. Feels like family! I will go there for all my new home needs. Many thanks!

We enjoyed the knowledgeable yet no pressure sales äpproach. It took us a couple of visits to make our selections. The furniture is if higher quality than most in our budget.

I love this store! Very nice sales people. Willing to price match anything!! Well definitely be doing business here again

I recommend Mount Juliet Ashley furniture to everyone! Customer service is amazing, all the staff is so helpful and very kind.

Had another super experience at this store in Mt. Juliet. August, the sales rep., was A+.

My wife and I had a very good experience at our local Ashley home store. Cory was very helpful and knowledgeable which helped us make the right purchase.

Devin was an awesome sales person! Personable, honest and did nothing hover while my husband and I walked around and shopped. We loved his honesty. Once we measure for the furniture we looked at, we will be visiting him to get things set up!

Derek was fantastic and helped get everything I needed/wanted. 12 months no interest financing was easy to go through as well. Management fantastic in helping streamlining the process.

Tracye was very helpful without being pushy and we walked away with a great deal quickly & easily. 10/10 will come back!

The store has a large selection. Brice was very helpful without being pushy. And I feel we got a good deal over all.

Tony was very helpful when we went in to look for a new couch. He quickly helped us narrow down to a few options, and he answered all the questions we had. Though items are currently on back-order (a situation outside his control), he set expectations well and told us we can always check with him personally for an update. Overall, very good furniture shopping experience.

If I could give it less then 1 stair I would !!!! I am usually am not a review person but I am beyond frustrated that you cannot get a hold of anyone and when you do get someone you get the biggest run around! I have tried to call different stores. I’ve tried to call corporate. I’ve tried to even go through the better business bureau to get some type of response. Please do not go this store. Please do not buy furniture from any Ashley’s furniture store! My husband and I had the same great store experiences everyone is speaking of in the reviews ! However, when it comes to helping you after the furniture is delivered,they are no help! I cannot tell you how times I have went to the store and had to call the store, or the warranty companies! Of course everyone is friendly when they are wanting you to purchase large amounts of furniture! Everyone in the store was super nice, friendly and was quick to show us different furniture pieces as we went to look for new furniture for our new home ! Note: when you purchase furniture the using the 60 months no interest you do not get the sale price. They will push their credit cards! After purchasing the furniture we have been getting nothing but the run around! We ordered a complete bedroom suite, living room sectional set and a dinning room table and chairs. When Our furniture was delivered in July 2019 our furniture was delivered damaged, mind you I was really upset because I seen some random people who showed up at home with no name on a truck and should up late . My husband had to help them unload our furniture.Ashley’s out sources to independent contractors to delivery your furniture. When they pulled up I had no idea who was knocking at the door. The dining room chairs, table top, the chest double dresser, the king bed was all damaged. You don’t even want to know how long it took to get things replaced. I understand things happen however we had already waited months for our furniture. We had to keep the damaged furniture and wait until they came to either swap it out or repaired it even going into 2020 some of the furniture damage. Of course a lot of more waiting. There was a few pieces that we decided just to let it pass and keep it because the store would not work with us on a credit an just in general we had trouble getting a hold of somebody to get in resolved. The store staff would either not call usback or if we got a hold of somebody they would direct us to send in more pictures! What’s crazy is we already sent in pictures. So we would send in more picture still no follow up or they direct us to the warranty company. The biggest runaround !!! We ever we set reminders on our calendar to call them regularly. It is ridiculous!!! Ashley only provides a one year warranty that is supposed to cover parts and labor labor from the pick up or delivery day! They didn’t go by the date of when they switched out the furniture because the original furniture arrive damage. 2020 everyone knows COVID hit. Okay understandable thing happened! We contacted Ashley‘s warranty company under the one year limited warranty now we are being directed to talk to someone at Ashley‘s furniture’s premium protection plan. So they will keep telling you that if you purchase the premium protection plan and if you don’t have any claims you can use the cost of the premium protection plan to purchase additional furniture. Right now one of our sectional cushions zipper broke and has been broke for months yes months!!! Since 2020 We bought the warranty as instructed but guess what warranty won’t fix it ! Why are you May ask is because the warranty we purchased is only good for stains and mechanisms!!!!!!!!!!! We don’t even sit on the sectional because the room that is in... that tells you the quality... and it is like an act of Congress to get the zip fixed !!!! Still months later and currently right now my husband is on the phone with them trying to get them to come fix the dang cushion!!!!! Don’t do it !!!!! Better quality furniture than 399 sofa store!!!!!!

If my wife didn’t like the furniture as much as she did, I would have stormed out with the pressured sales BS they were pulling. I appreciate the commission based sales position, but the hounding and incessant badgering drove me out of my mind. When we requested a few minutes to discuss, he was nice enough to give us the time it took for him to walk 30 feet to drop off a clipboard and walk back! They are lucky the furniture was solid and my wife liked it!

I paid for a new couch, but they tried to deliver a used one to me. It was not in a box, just wrapped and the edges were worn. Thankfully, I could refuse it. When I called to cancel the order, it took me 5 attempts to finally get someone on the phone. I called Saturday, after this happened. The person I spoke to told me their system was down and she wouldn't be able to do anything to help me.... I also ordered 4 stools, two of which I picked up from the warehouse. After assembling them myself, both have legs that are too short. When I spoke with someone today, they told me I could not return them. I am very disappointed with the customer service and the integrity of this company. If I could leave zero stars, I would.

We went into Ashley just looking around and wound up purchasing a beautiful leather couch, loveseat and 2 recliners; thanks to August at the Mt. Juliet store. August was super helpful, not pushy at all and very patient, as I struggled to make a decision. I would highly recommend Ashley if you’re looking for furniture.

Selection was great and employees did a fantastic job of helping me select my new sectional

Beautiful options but significant upcharge on everything! Looked online for a comforter I saw in store and it was $100 less for the exact same one. They also have the same bedroom suite I currently have but it's $1,000 more than I paid for mine 2yrs ago brand new from another furniture store!

I just moved to the Mt Juliet area from North Carolina a couple weeks ago. I went into the store to order a bedroom set. Derek and Brice were both amazing!! I got exactly what I wanted - all within my specified price range/budget. I will definitely be coming back to purchase more furniture. Needless to say, I was a very satisfied customer when I left the store! Thank you Derek ‘n Brice for making it a great shopping experience!

We walked in and were immediately approached by a sales rep (Daniel). He was very attentive, showed us some amazing seating options and within the hour had us approved and on our way. He was very clear about the shipping process, what was covered in the protection plan, and what our payment options were. The store itself was very clean and comfortable, overall our first time buying new furniture was a comfortable and pleasant experience.

Great experience!

Omg! Such great customer service! Went in to just look around, not sure what we wanted! Cory Fischer was amazing a no pressure sales person! Showed us all our options and waited until we figured what worked best for us!

Daniel Rediker was super nice and knowledgeable about the products my wife and I wanted. He took his time explaining everything, listening to us as well as asking questions to make everyone happy with their purchase. He was genuinely interested in who we are as people, and it showed in his demeanour and how he related to us. Because of his professionalism we got way more than what we initially came in for and I am truly grateful he approached us. 🤩🤩.

Store is clean and well organized. Staff if friendly and helpful. The 3 stars is because the prices are outrageous! I can find almost anything from the store somewhere, by Ashley, for half the price! Ridiculous!!

Had to wait 6 weeks for delivery and 1 piece was damaged. Then I was told it would be 24-48 hours and nothing. I have been calling for a week and now they say 6 more weeks. They don’t return calls, mess up paperwork and overall just don’t care. I will NEVER order from here again. If I could give them Zero stars if I could.

Very nice staff.Showed me exactly what I asked for.Gave me a great deal and didn't pressure me to buy anything.

Good people, good product, was in and out. Less hassle is a perfect experience for us.

We were really only going there to look. We found something we liked. I honestly didn't think that I would be approved for the credit. I was. Our salesman even saved us some money. We ended up picking out our new sofa and recliner chair. It was a pretty good day.

People were super helpful at the store. Great selection.

We came in to buy a couch on December 26th 2020. We were greeted by Tracy who showed us our options. We decided on a sectional with a chaise. We were told we would receive free delivery and 30% off if we financed it. When it came time to sign the paperwork and pay a deposit, there was an additional charge for delivery of over 100 dollars and only a 5% discount. The last name on file was also incorrect. When we questioned Tracy about this she said this finance company only offers 5% and that delivery is not free. She also said the last name was corrected. Frustrated as we felt lied to and that a bait and switch had been pulled we almost left. We decided to go through with it as we were tired of looking for a couch. Once we left the store we noticed on the paperwork the price was 100 dollars higher than what the sign on the floor says. I called the store and asked Tracy who went and looked and confirmed I was correct and the sign was wrong. She corrected our price to reflect it. Fast forward to March 20th and the sectional is finally ready to be picked up. Almost 2 months LATE. We were told by Tracy she was going to speak with her manager about it due to being so late. Never heard back from her. I called the store and spoke to the assistant manager who pretty much blew me off because this was “expected” with COVID. My expectations were the date I was told. I was promised no later than the beginning of Feb. Now when trying to pay the couch off with the finance company I was told all the info provided by the store is incorrect and they would have to figure it out first and call us back. Turns out the last name issue was never corrected. This has been the absolute worst experience I’ve had trying to buy furniture. I will NEVER return here for anymore furniture and will NOT recommended this place to anyone. This has been a nightmare and should not be this difficult to buy something.

Best furniture shopping experience ever! My husband & I were shopping for seating options for our living room - my husband was exclusively interested in the comfort of the furniture while I was more interested in its look. Daniel carefully listened to both of us and helped us create a living room set that made everyone happy. We would definitely return to this store for our future furniture needs.

Very overpriced stuff. Derrick is a guy who thinks he is cute when really he is very obnoxious. Will never buy a piece of furniture thrift them. One of my friends took an ad because they are supposed to price match but they wouldn't honor that for him. The ad was for the exact piece at a cheaper price. He called corporate on them.

I have always buy all my furniture from Ashley furniture. They are super helpful and I love the quality. Super friendly store they sales people are amazing. Defenely recommend this store.

Great experience! Ashley knew exactly what I was looking for. Ashley was very personable and none pushy regarding sale. I will be returning in the future.

The staff was very nice and clearly explained their products and pricing. Alexis was the employee that helped us and was very professional and worked with us to help lower the price as much as possible for our purchase.

Worse place no stars

The sales team lie to you just to make a sale . Beware take precautions!!!!!.the sales team are promising rewards card to make a sale and you never receive the card. I believe they are keeping the rewards card for themselves. I have called several times and would get the run around from customer service and sales team

Had a great experience at Ashley. The sales lady Tracye was great and helped me a lot and had patience with me. Will return and hope to have the same sales person to help me. The Mount Juliet,to store is great

Very disappointing.

Found the sectional we were looking for and the price was right. Salesperson was very helpful in finding what we needed.

We love the deals and the wide selection of furniture

We had such a great experience at Ashley's today! Tommy was absolutely Phenomenal, and completely fooled us given it was his first day on the floor. His friendliness and professionalism was absolutely great ! Ask for Tommy! We came out with a great purchase, thanks guys!

We have a pending order for over 2 months now and they keep pushing the date back. We are getting frustrated now. Will never order with Ashley anymore. Very disappointed. They use pandemic as an excuse, but we had ordered some other furniture from Rooms to Go as well, and they were able to deliver within the specified time. Ashley lost our business with this. No more Ashley!

Awesome experience as usual. Maria was a wonderful help and made sure all of our items were exactly what we wanted. 5 stars for Maria and the Mt Juliet Ashley Home Store!

I enjoyed for once going into a furniture store. If we needed help it was there but the guy helping us..Daniel, didn't smother us he let us look at our leisure but would help answer whatever we needed when needed. The guy with the mattresses though well he didn't bother me but it was irritating my husband to no ends think he was just in a mood though lol

Good sale people, very knowledgeable & I got what I wanted at a fair price. They were trying to push me into a 12 month same as cash & I told the sale person that I needed 18 months same as cash + I got free delivery out of the deal. Thank you Ashley Funiture in Mount Juliet...

Worst furniture store ever. Told it would take up to 10 weeks to get my sectional. It took 4 months, and was made in reverse of how it was suppose to be. $3,000 later and they will not fix their mistake. Run the other way.

Easy shopping experience! We were happy with the help we received.

Big selection, wide range of prices and styles, helpful sales associate.

Tony was awesome! We didn't go in planning to by anything, but he set us up with a bed my husband has been begging to upgrade to. The manager Christian was also great. Neither were pushy and they helped us get the best deals with money back on our entire purchase!

Very disappointed with this store and the issues I’ve had. I ordered a couch in October and was told 2 to 4 weeks. It is now February and I still do not have the correct couch. I was delivered a couch before Christmas which was a wrong, due to their error. The most frustrating part is I have asked multiple times for updates, and have received none. Not a single update since October, except when I’ve had to call and sit on hold. I’ve also received no apology or attempts to keep my business. This company is great at excuses and shifting blame around. Save yourself from their drama and shop local like I wish I would have.

Hold my beer Karen! My fiancé and I went in to purchase furniture in September of 2020. Our sales guy Will was probably the only positive part of the experience. After multiple rescheduled deliveries, multiple pieces of damaged furniture, and being avoided by the store manager Tony and customer service here we are... February 2021 and still not fully resolved. Please do yourself a favor and shop anywhere else.

Big thanks to Tony for helping us find new nightstands. Consider making an appointment to ensure you get Tony, and that they aren't too busy for you when you arrive. He doesn't know we are writing this - but we wanted to share our recommendation for a non-pushy sales person! Matthew was helpful also. He educated us on options, quality and price. He genuinely wanted to help and I didn't feel pressured into making a decision. We paid cash, but they seem to have good financing options. Expect about 10-12 week for delivery, with the goal of 3 weeks, but you never know. Keep an eye out for weekend sales, they happen occasionally and we got our set buy one get one half off.

Very respectfully I will never go here again! The First Lady who sold us our headboard and mattress didn’t walk us down the individual charges, also put in the order to deliver mattress topper which delayed and caused so much chaos! (I was informed this is never delivered but given to you in the store -which she neglect to do) This was ordered back in the middle of October 2020and we didn’t receive our stuff in FULL until January 2021. The first delivery of our headboard came with stains and stitching was completely undone! There was chips and scratches all over the wood portion. It took just a month to get ahold of them to let them know we were not accepting it and they need to send us a new one! (It took so long because everyone would give us the run around and to find out there was never any notation!) Since we were waiting for the headboard to be fixed we never opened up the box of rails because at this point we are so fed up and ready to return everything! Once our new headboard came in with the mattress we were so excited and just ready to sleep in our new bed. We began to unpackage everything to put it together and we are missing the FREAKING SCREWS TO THE RAILS!!! Screws were supposed to be delivered today (19th) but are they?!?! NOPE! Now the new delivery is the 26th. Let’s see how long before we get to enjoy our $5,000+ purchase!!! Never NEVER NEVER NEVER WILL YOU EVER HAVE MY BUSINESS or anybody I’m associated with AGAIN! UPDATE: it is the 29th of Jan and we got our screws! ONLY thanks to Christian!!! He took the initiative to not only go to Lowe’s but also came out to my house and delivered my screws to me. He is the definition of customer service and management! Thank you Christian!!!! 🌟🌟🌟🌟🌟 Update to my update. Ups came by today June 16, 2021 to deliver us y’all will not believe it the screws to our bed. 😂😂

Sales representative was super. Took time to work with me and go over products. Unfortunately, when looking for a mattress, the salesman was discouraged I would not pay $700 for a mattress for a 9 yr old. Proceeded to tell me the mattress was a better product than the MDF made bed I was purchasing for her. Not a great way to sell products in your store. When I asked to speak to the store manager for the day, I was told he was too busy to walk over to me but I could come to him if I needed anything. When I walked over, he was not interested. Previously had a nice experience purchasing furniture but this go round the professionalism was lacking.

Trace was very helpful and explaining all details of my account. Helped me find the matching pieces to my dream bed.

The team at Ashley helped me find the perfect bed for my parents. Thanks team for all your help!

Terrible customer service. We were supposed to get our bed over 2 weeks ago. Every time we call it’s a different story about what’s in the warehouse and what’s not. They Called earlier in the week to schedule delivery, then called day of delivery to schedule deliver for following week, saying they never set a delivery date.

Ashley helped us pick out our new bed- she is so sweet and a great help! It’s beautiful!!

Our SA, Bryce was great! He Checked in with us a few times while we were shopping around. Basically left us alone unless we had a question. Let us move some tables around to see if they went with the sectional we wanted and answered all our questions.

We purchased a bed in November and it was just delivered due to Covid yesterday. The distribution center cancelled my delivery on Friday because I didn’t confirm my delivery fast enough. I get it! My fault! However, we called the location in Mt. Juliet, TN and they arranged for delivery yesterday. I was very impressed with the customer service. Needless to say. We went back last night and purchased a dresser and two night stands...

Tony was awesome! We had a great experience.

Friendly service, no pressure, great deal!

The staff was courteous and very very informative help me make great decisions on my decor they have a very good diverse group of furniture which fit exactly what I needed great quality

I ordered a dresser from this store. It was delivered damaged on 12/28. I have called the customer service number I still have not received an answer if the damaged will be repaired of the dresser replaced. All I get told is the case is being reviewed and I should get a call back.I have tried calling the store directly the calls get routed to a call center. If you are in the market for new furniture I would go somewhere else.

Found just what I was looking for! Great service, great price!

Wonderful and helpful staff. Suggested products based on our needs and didn't try to offer products out of our price range.

Warning!! We spent 10 thousand dollars for a adjustable bed and frame and furniture in October. It was delivered damaged and after 8 delivery trys we still do not have it.. I recommend not to buy anything from them as they are poorly run franchise owned by Chad Spencer.. Terrible service.. we tried to get issue addressed but hey are the are a franchise so no corporate responsibility... Again I have never dealt with such a disorganized store. Cont..12/28 Week #10 called the manager and he said I think I sent the credit but I will have to check.. nothing yet... again REALLY POOR SERVOCE.. 2nd warning .. dont buy from them as you will regretit. ..credit is a scam too.. Note, . as I was complaining to the manager a 2nd person was in line with a complaint.. they were waiting on furniture ordered 5 months ago... . ...

Terrible customer service and store. Kept giving me the run around. the warehouse gave me the wrong piece of furniture so they couldn’t set the furniture up. Now the furniture is on back order. I’m pregnant and have no space to put the baby furniture and they have the furniture scattered in the room so I guess they want me to put the baby in the hallway.

The associate was very attentive to our needs and getting us taken care of.

HomeStore in Mount Juliet, TN has great In-Store customer service!

The staff at Ashley are always , helpful , pleasant and professional!

We were greeted warmly and granted the space to peruse and ask questions as needed. Cory was very helpful guiding us in our selection of a new table for our kitchen. The check our process was quick, painless and proper expectations were set with our delivery timeframe. We will likely be back to purchase a new couch for our new home.

I enjoyed the experience. I didn't feel rushed,and the staff was quite adequate on answering questions. The store was clean, and the staff all wore masks. I appreciated the time and effort they put in to helping me get the mattress I needed!

Purchased my bed in Sept 2019 during a Labor Day sale. First was lied to when I went in, the salesman told me it was the last day of the sale. Very next day I saw a commercial that the sale was going on for another week. My bed was suppose to be delivered in Nov 2019. Then it kept getting delayed. Then it was every Covid excuse. Then my bed was no longer available. Then they switched it to a similar bed. Finally March 2021 my bed was delivered... in the wrong color. I was so fed up I just kept it, sold it and decided to never do business with Ashley again.

Daniel was very helpful and made it all the easier for us to make our decision. Can’t wait to get our new furniture.

Daniel helped us. He was patient and very helpful as we decided exactly what we wanted and needed.

Nice furniture. Seemed to be more pricey than the other stores in the area. Found the same sets of furniture at S & E for a couple hundred dollars cheaper. Same ashley signature series brand.

Will was so very helpful with a large order that I placed. He returned calls timely, secured information & in the end put together a great package deal. Great service!

My sales associate was Ashley and she was wonderful. She was knowledgeable and very professional and understood my needs and wants! I’m very satisfied with my experience!!!

I had an excellent experience purchasing a sofa.

Excellent experience. Everyone was professional, informative and helpful.

Just bought a new kitchen table and chairs! Daniel was such a nice salesman and answered all our questions honestly.

Service was excellent! Corey made sure to answer all my questions and checked on multiple items for me. No pressure sales! It was an excellent experience and I will be sure to visit again and ask for Corey!

Fast and friendly service! We just relocated to TN and Trayce not only helped us find living room furniture, she offered a lot of helpful information about the area, too. She was very thoughtful and thorough during our visit to the store. I would recommend shopping at Ashley based on my experience.

Amazing customer service once again! Daniel is fantastic! Our go to store and sales representative for sure!!

Great service.

The customer support is poor. I have reported a minor damage for my furniture. It's been 2 weeks now, I haven't heard any news. I was expecting at least for a courtesy sake they acknowledge via a mail about what's going on with my complaint, rather I am supposed to call the helpline number which may get answered after a minimum of 30 minutes wait. As per the auto mated voice when calling the helpline, they have business over 46 countries don't know what's the customer service experience there ------ After responding to the feedback@dsghome.com, there is no answer at all for the issue reported. This constantly proves how the customer support at Ashley is and the plight of its customer world-wide.

Great customer care, they took good care of me while buying a new bed !!

We received our mattress almost immediately and were very pleased. We’ve been told our bed frame will be here next week. We ordered our two couches and recliner on Labor Day weekend and were told 7-8 week delivery time which we were good with! Our baby is due in November and we were assured they would be here in plenty enough time. Called today to check on delivery status since we are around that time frame and was told it would be JANUARY OR FEBRUARY before they would be here! That is completely unacceptable. This was our first time shopping with Ashley Homestore and we had very high hopes since our shopping experience was so great. To say I am disappointed would be an understatement. We will be canceling our couch and recliner order and going a different route.

A follow-up to my review listed below: Dear DB...your response is appreciated, however, meaningless. If you, or your management at the store checked their emails, you would see we have asked for this to be canceled and Customer Service has emailed the store repeatedly. As of today, a week later, the cancellation has not been done, nor has anyone reached out. This has nothing to do with COVID but rather the incompetence of the Ashley team following through on canceling a December backorder item that they took our money for back in September. Would prefer to rate as a zero but not an option. Purchased an accent cabinet in September from the assistant manager, Ashley. She told us it could be shipped to our house to arrive in two weeks. After three weeks it hadn’t arrived. Emails and phone calls to her went unanswered. Customer service was the next step and the wait times are upwards of 45 minutes. They informed us it was on back ordered until December. Still waiting for them to credit us the $800 we were charged back in September as we have canceled the order. No store level communication and the customer service is poor at best.

The warranty that they sell separately is a scam. We have been unsatisfied with the quality of our Ashley furniture but our experience with the accidental warranty has been the worst. We will no longer do business with Ashley

TONY WAS THE BEST I highly recommend going to this Ashley’s and ask for Tony and I will be back I was highly satisfied with my visit.

Ashley furniture, is my go to furniture store. They have a great selection. I have an account with them which just makes it all the more seamless. Today I walked in the store, after the item, I was looking for was unavailable online. I was greeted my Laura, and she was really helpful, even considering I knew exactly what I wanted. She told me that she can gladly / easily have one ordered for me. The whole process took 10 mins, and I was on my way. It’s little bit of a bummer that I have to wait a considerable amount of time before taking delivery of my items. However, I can’t put all the blame on Ashley’s. We have made several purchases here in the past, and every time its been an easy process.

UPDATE: I FINALLY received all of my furniture as it’s beautiful! I was almost ready to add a star or two to the review, but one piece was damaged. I called and left a message for customer service and a month later, still no reply. That being said, after all the waiting and lack of concern on their part, my initial review still stands!! I LOVE Ashley Furniture, but this has been the worst experience! In the past, I always used credit and had no problem getting furniture immediately. This time, I’m furnishing a new home and paid cash. Three mths later, I’m still waiting on my furniture. Apparently, they only care about the money they’ll make through interest. If you pay cash, they obviously don’t care when or if you get it. Delivery date has changed 3 times and they still can’t give me a definite date!!! So much for their motto of “Fun, exciting and simple”. That went out the window a long time ago. Beyond frustrated, aggravated and done!!!

Ashley HomeStore in Mt. Juliet has some great prices on furniture and mattresses and they also provide exceptional customer service. If you are in the market for new furniture or mattresses, give Ashley a shot! You won’t be disappointed!

This was our 2nd trip in 2 months. Great service! We were searching for a tv console and end table. Had it narrowed down to 2 sets and were giving pricing options for each. Everything was explained very well to us!

Daniel showed us all the kitchen table options in the size that would best work for my space. He was very nice and stayed within our budget.

I ordered my furniture in June/July and completely understand the Covid delays. However, the communication around the delays was very poor. I ordered from other furniture companies as well with delays but they communicated way more clearly. I’ve spent a lot of money here but don’t think I will return. The delivery team was great though! I also think the advertising needs to calm down until you guys are able to fulfill your orders.

Wonderful experience with Deborah Ewings. She’s honest and patient. Really wants the best for the customer. We’ve literally refurnished our entire house with her help. Four stars because of delivery times.

Staff was nice and knowledgeable . I have shopped with Ashley Furniture for years and have always loved their customer service. I wish they had a better selection to choose from. More updated styles would be nice.

Deborah and Leslie from Ashley furniture along with Teresa from (A) credit were awesome sales associates. They were very knowledgeable and considerate of our personal needs and Took personal care of my family I to get us the absolute best along with going the extra mile when considering our financial availability.

Tony was very awesome! He helped us find the perfect sofa for our living room...and love seat.. and recliner 😂 we could not be happier and hope the 6 week delivery time comes fast! We had a fantastic experience here and will definitely purchase from here in the future!! Thank you! @mtjulietashleyhomestore

I wish I coukd give them zero star. The manager is very rude. Do not buy anything from Ashley, your order might be cancelled without your consent, your order will most likely be delayed for many months and you will likely get yelled at by Ashley's rude associates. Stay away from this brand.

I haven't gotten so much as an email about the status of my order since I place it two months ago. And I understand that many have been waiting way longer than me. However, it would be nice if someone could actually be reached by phone regarding such a large purchase with an update.

The staff is friendly, the furniture is beautiful and the shopping experience is enjoyable but they tell you your purchase will be available for delivery within a few weeks just to get you to buy it. My delivery has been pushed back 3 whole months now. I'm understanding that furniture is on back order but you call to confirm your delivery date to be on hold for 40 minutes before finding out that the delivery date you were given has been pushed back, again. The delivery dates keep changing and they do not keep you updated on their end. Their lack of communication is really what my complaint is. Unless you don't need your furniture anytime soon, Do not buy from Ashley until they figure out how to catch up with covid 19. 2 stars because I know that when I finally receive my purchase hopefully by next year, I know I'll be pleased with it.

My whole experience was very pleasant from my sales agent Tony to the financing in the acceptance now office. I will definitely be back again in the future!

Tried purchasing two rugs on July 28 and Ashley called to cancel the order two weeks later(Aug 12) and was told the money would be credited to the card... all fine and good EXCEPT it hasn’t been done! It is Sept 23 and money is still not refunded. I've called the store SEVEN times, spoke with a manager; each time I was told money would be credited to the card and to wait 7-10 days for it to post. It's now Sept 23 and money is still not refunded and the only person that can help is off today. Ashley furniture has over $1,000 of my money and will not refund. Hate to leave a bad review, but I am so frustrated I STILL have to make ANOTHER call tomorrow.

Sales team (cory) assured me my furniture would be delivered by September 1st (my move in date). I never received a single update. I had to call the corporate number and get an update over the phone to which they told me my bed set wouldn’t be delivered until the 1st of October. So that meant for a month I had to keep my clothes in boxes and my mattress on the floor. I stressed to them how important it was I had my things by my move in date. I placed the order in July. Furniture was delivered broken & so far, almost a month later I still haven’t heard a thing about getting replacement slats for the bed frame. Lots of negative experiences with other customers who have purchased as well all over hip mt Juliet & hip hermitage. 0/10 would never recommend.

I have been buying furniture from Ashley for years, but my current experience with this store will most likely have me shopping elsewhere in the future. The initial showroom experience was great. We had a very knowledgeable salesperson and found the perfect couch setup (loveseat, chaise, and ottoman) for our new apartment. During the purchase agreement write up (7/2/2020) we were told that due to the current COVID situation, it might take 6-8 weeks for delivery which was fine because we really liked the furniture and we were willing to wait. Over the next several weeks, I received texts about current tracking of a delivery date until a planned Sep 4th delivery date was finally communicated. When I spoke to an individual on the phone, she stated I would only be getting the chaise and the ottoman and that the loveseat would be available on Sep 9th. I then asked if they could deliver everything together on the 9th when the loveseat arrived. When no one called to set up delivery, I went into the store on 9th and was told it would be available for delivery on the 17th. On Friday the 11th, I get a call saying that my furniture can be delivered on the 15th but only the loveseat and the ottoman. What happened to the chaise lounge section that was available on the 5th? Now I'm told the chaise is on back order until Oct 8th! Upon my husband finally reaching the store after my calls went unreturned, the manager on duty says that she'll fill out an inquiry ticket and that the "fine print" allows them to redirect orders if we don't accept delivery. Is it really unreasonable to expect your sectional set to be delivered at the same time, especially when it is only a difference of 5 days? Now my fear is that if we accepted delivery of 2 out of 3 pieces, will I ever get the 3rd? Yesterday I get a message saying all 3 pieces will be delivered on the 15th to be followed by a phone call today indicating I will only receive 2 of 3. Either the internal systems are broken or customer service is severely lacking, but either way, I am very disappointed in my customer experience. I wanted to provide this feedback to Ashley internally but was unable to find a good phone number as they keep directing me back to the store so providing this review felt like my only option. *Update* Even after I had a customer service representative reach out based upon my initial review, I am lowering to 1 Star because the service continued to go downhill. The promises that were made for delivery of all 3 pieces of my living room furniture on Sep 24th were then modified again to Sep 26th. When I called customer service to inquire and waited on hold for 45 min the second time (waited on hold for over 35 min before I was disconnected the first time), I was told my furniture wasn't going to be available now until October (2 pieces) and November (1 piece). How could you be scheduled for a delivery without the furniture even being available? Mindboggling! Tired of the misinformation, or what feels like out right deception, I walked into the store today to cancel my order. They might have quality furniture on the showroom floor, but buyer beware, you may never see it in your own living room. And no, the COVID excuses can't be impacting a companies' ability to manage a supply chain to the point they can't communicate delays effectively with its customers. I don't buy it. I have wasted 12 weeks waiting for furniture that did not come and it is now time to search again. Hopefully this review will help save others the time, aggravation, and stress I have endured shopping at Ashley. **One more update** Contacting feedback@dsghome.com does you not one single bit of good! It seems to just be an automated response to bad reviews to shut you up for a few days. Worthless!! Do yourself a favor and shop somewhere else.

The worst customer service EVER!! Me and my mom came in there 2 months ago to look for a bunk bed for my two little brothers. The guy there was so pushy and so wanting to sale something. We didn’t exactly found what we’re looking for. Me and my mom was looking for a set. A bunk that comes with a table for learning and extra storage. But we ending up just getting the bunk only. Already frustrated because the guy didn’t answer none of our questions he just wanted us to pay. Our delivery date was sept 12 and we still haven’t gotten our bunk. Currently sitting on the phone and been on hold for over 40mins have not yet spoken to anyone. This is the worst location ever. Can I please give this place ZERO STARS!

I was very well received, and the seller Maria was extremely friendly and efficient

Maria was a wonderful help and made sure all of our items were exactly what we wanted.

Excellent service tonight!

Beautiful furnishings and knowledgeable employees

The store was very clean and pleasant to shop. Everything was displayed so that you could see what you was purchasing. Maria P. was very helpful and pleasant to work with. The prices are very fair and the quality is great. I would recommend Ashleys to anyone. 10/14/21: I revisited the store on 10/13/21 with the intention of purchasing a bed. Derek G. greeted me and allowed me to shop without pressure. The store was well displayed and Derek was very informative. After I let him know what bed I decided on, Derek suggested a mattress. It wasn't my intention to purchase one at that time, however, after he showed me the selection, I purchased a mattress as well. Derek was very helpful, friendly and knowledgeable and answered all of my questions that I needed to know. The entire experience was pleasant and I would recommend Derek to future customers. ,

Great customer service from Daniel.

I recently shopped at this Ashley Home store and purchased two bedroom suites. The lady who helped me was friendly, extremely knowegeable and competent. She made the whole experience lovely and pain free from start to finish.

Debra at the Mt. Juliet store is awesome!! Patient and not pushy!! Just how I like my shopping experience. Store is clean and will definitely be returning for my next furniture purchase. Thank you!!!!

I always choose Ashley Homestore Mt Juliet because the service is always great. I never feel pressured to buy anything and I like that the sales people actually give you time to shop without being hounded to make a decision. I’ll always shop here.

Great selection of home furniture and decor! Delighted with pricing and customer service.

Great experience! Very friendly and helpful.

Had a great experience with Cory at the Mt. Juliet store! He was very patient and kind, helped us find exactly what we were looking for and went above and beyond! Thank you!!

We bought a living room, dining room and bedroom set today. Ashley was very smart and helpful. I highly recommend buying your furniture here!!

Very friendly and team work by associates. No high pressure sales. Great prices and delivery options.

Sales people are way too aggressive. Walked in the door and we're immediately accosted. Guided to one chair that fit our need then they tried to sell me a mattress. Finally set me free to explore and someone else tried to see me a mattress. Found a chair we liked asked about other colors and were told he wasn't sure and that we should buy today or it'll be months before it's available again. We left.

Awesome customer service!! Will knew all the answers to all my questions and after working in the furniture business for two years I was skeptical about buying new furniture but Will made everything easy and understandable as far as billing and made sure I found everything I needed!

Shopping for your home can be exciting and frustrating. Ashley furniture made this process easy and affordable. Love this store!

We were given great customer service and overall a very easy and quick process.

When I walked into the store, I was immediately approached and informed of the current Labor Day promotions that are going on. I went in looking for bar stools and ended up purchasing a couple but unfortunately they did not have them in stock so I do have to wait about a month to schedule a time to pick them up from the warehouse. The staff were very friendly and helpful during the process and overall it was a pleasant time inside the store!

Extremely helpful, very personable

Deborah and Tony were such a great deal of help. We had been to several other mattress stores throughout our Saturday and wished we had gone to Ashley’s first. Ashley’s sleep specialist are the best in the mattress game. Stop wasting your time and pay them a visit first.

We took my mom shopping for a new living room suite and ended up with a mattress and bedroom suite. Matt, our salesman, was professional and answered all our questions. Will definitely go back!

The store itself is great and the customer service was as well. The real downside here (enough to drop the rating this far) was getting the actual products we bought. We knew there would be delays with COVID but what we didn’t expect were 2 complete delivery no-shows, constant uncommunicated delays, picking a delivery day for one item and it being scheduled for another (for that to then be cancelled because the hardware wasn’t loaded with the furniture). While in store, only 2 products we bought were going to experience delays, the rest were supposed to be able to be shipped out by that weekend for delivery. 5-6 weeks later we got those items. We’re still waiting on the last remaining 2 which at this point have experienced multiple additional delays, now for a couple reasons. Again, we expected delays. What we did not expect was the complete lack of communication around delivery updates, total no-shows (number for driver provided also wasn’t in service), mixed information from customer service on when things would arrive, etc. A lot of which were for products that showed while we were in the store actually in stock in the warehouse. For reference, I’m writing this on 8/20 and our order was 6/22. I even called to ask for a refund for the delivery fee after the 2nd no-show and they said they would try to get half refunded... I’ve yet to see the half but I can say that the deliveries have been nothing worth paying a fee for. Edit: 3 no-shows now. The 8/20 delivery was going to happen until hardware was left in the warehouse and then we were “promised” 24-48hrs it would be here. Writing this update at the 48th hour and no call or email still.

Today, I was just looking for new living room furniture and I ended up purchasing more than expected. I cannot wait for my items to be delivered. The sales representative was AMAZING. This definitely was a one stop shop for my home. I look forward to purchasing more. Thank you!

Availability of furniture is terrible. Not much in stock.

The original delivery date was June 25th. After several text messages saying the furniture was delayed until September. August 10th they sent a text saying everything was being delivered. One piece was left off and the other piece was mispicked. After several calls we finally spoke to someone who said they already got paid and we were on our own.

I received excellent customer service today. I was able to get everything I wanted for a reasonable price. The store manager and Lindsey the sales representative, went above and beyond to find all the pieces I was looking for.

Pleasant and quick .. thanks

Ordered everything needed for a new house. Wonderful experience, quick, incredibly helpful, painless process!

Great customer service!

Less than pleasant experience to say the very least. After being misinformed when purchasing several items, I am now stuck with a piece that I do not need and cannot return. The piece is also damaged, but nothing can be done according to the conversations I have had. I am pretty disappointed with this experience after shopping at this location. UPDATE: I Wanted to reach out following the conversation I had after posting this review and having a couple conversations regarding it. I was told that I would be receiving a store credit of some sort through the mail for all the trouble I have experienced through my latest purchase from you all. Unfortunately, I have yet to receive anything in the mail. I would like to think that something pleasant would have come from this experience, and though this was certainly not the outcome I felt was appropriate, it was at least a gesture in the right direction. That being said, I would have hoped that after over a month of waiting, I would have received that credit through the mail, but have received nothing. Once again, unfortunately, I am having a very poor experience with customer service and righting the issues that have occurred. At this point, I don't expect anything will happen, but did feel it was best to follow back up with this new, still disappointing feedback. Though still terribly frustrated with my experience shopping at Ashley Homestore, I can only hope my poor experience could help someone else in the future and this can bring light to possible communication issues in the customer service environment.

The staff is very personable and helpful. Very nice location.

Found what we wanted able to get the price right for us. They will hold the furniture until the house is built.

A bit expensive but really nice people and things looks good !

Great customer service and very patient with me. Highly recommend to anyone who is looking for furniture.

I will NEVER buy from Ashley's again! After they get the sell it's a different attitude! (you know who you are). Had horrible experiences & they r still running credit applications/inquiry's on me even though I asked them LAST MONTH to please stop!! Not professional & you have lost a customer for life! I should have gone somewhere else after spending nearly $10K here!

Bought alot of furniture. Nicely made & fits the home well.

Friendly sales staff and friendly delivery guys. The issue i have is that my order has been delivered in pieces. Not one room has all the things I've purchased. My bedroom has a matress on the floor and a headboard. My living room has the wedge that connects the sectional only. Who brings pieces of furniture like this?? My house is a disaster and the message says that the rest won't be in for a month and a half. That's ridiculous. Corporate office lady calls to tell me that the delivery needs to be canceled for Saturday because they only have an end table to bring. I agreed that it should wait. Delivery guys come with 6 items after the lady said they weren't coming because they only had one. Great staff so not their fault.

Our sales person, Lee, was awesome!!!!

Literally the worst Ashley location I’ve ever dealt with. I could write a page of reasons. Most recently, we bought a $400 cleaning warranty that allows us to have someone come clean the couch we purchased at anytime. This is like the 4th time I’ve tried to set that up. Was on hold for 10 minutes and then the line got disconnected. I called back and now I’m on hold going on 30 minutes and I still haven’t talked to a human. So incredibly frustrating considering the thousands of dollars we have spent there... anddd another 20 minutes later... still nothing. Guess I get to go show my happy face in the store !

What a great place to purchase whatever furniture you need. We got a new living room set, dinette, and bedroom set. Thank you Lindsey for guiding us through the process!

Had a great experience! Cory helped us find an awesome new vanity table

So many pieces of beautiful furniture to choose from with great price going on with the sale and easy finance arrangements. Sales representative does a great job and handling your finances and making suggestions.

Disclaimer: Have not received product yet. However, in terms of cleanliness of store, ease of navigation and kindness afforded by staff, especially sneaker head Cory, it was a very enjoyable experience.

Attentive staff, wide selection and our sales associate made sure to help us get the best prices to take advantage of their current deals

I've been to other Ashley stores and really liked them But this one in Mt juliet is awful. Everything is unorganized and the sales staff just didn't want to be bothered.

I am very sensitive to people yelling negative reviews from the mountaintops but when I tell you that Ashley HomeStore has the worst customer service, I say it boldly. My fiancé and I just purchased our first home and ordered a complete living room set from them MONTHS ago and not only have we not received a SINGLE piece, the other day we weren't even notified by them that they weren't coming on the scheduled delivery date - we had to call them!! Our furniture delivery date has now been changed 4 times, and today they called the DAY OF. They require you to be home to receive a delivery in a 3 hour window, which has caused both my fiancé and I to break our backs to get off work just to sit around and wait for furniture that isn't coming. If I wouldn't lose out on 10% of the sale, I would cancel today. We were so excited about this first new place of ours and what we had picked out from Ashley, but it has since given us such a bitterness (and we are very understanding people). The problem is not the staff at the store front itself - they were fantastic. The issue is that their supply chain has zero integration and even less communication. I am so so SO disappointed and can assure you I will never purchase from this organization again.

Our salesperson was super nice and helpful. Went above and beyond expectations.

We’ve had a great experience buying at the Mount Juliet location a few times now. Very courteous and helpful staff

Where to begin? My mom went here to purchase a tv stand. She made the purchase. When the tv stand arrived, the people who brought it to her home rushed in and rushed out as quickly as possible leaving my mom no time to look over her new purchase. By the time she was able to check the tv stand over, she noticed the back was broken and there were several other places that had been ruined. She tried her best to stop the men from leaving, but it's as if they rushed out not even helping place any of the shelves inside because they knew it had already been damaged. After this, she went back to the Mt. Juliet Ashley store where she bought the tv stand to speak with the manager. The manager was already stand-offish and wouldn't look at any of the pictures taken of the damaged tv stand. Even if the policy ended up being that my mom needed to email pictures to corporate, the manager could have been more sympathetic since my mom gave the store her money and not so quick to place blame on my mom for not looking over the tv stand in time before the men who brought it inside left (even though my mom made it very clear they gave her no time to do this). After several phone calls and attempts to reach someone to replace the tv stand, she finally got through to someone (and it is rare to get through to anyone). She had to stay on top of everything everyday until it got delivered because communication was very poor. Maybe they don't care, but they lost my mom as a customer, and she is one of the sweetest people ever. I felt so bad for her through the entire process. I hope this review helps for future business and this doesn't happen again. The only reason I am even giving these two stars is because the nice man who brought in the tv stand was appalled at the damage and how it was all handled -- probably the only person who showed any compassion.

Ashley’s furniture is hands down the worst customer service I’ve ever dealt with. My gf and I spent over 7k dollars with them and was assured two of the items would be delivered within the first couple weeks. It’s been 2 and a half weeks since that agreed upon date and I am absolutely furious as I cannot get ahold of anyone and I am without a couch or bed.. I suggest anyone to try not only call this store but also the customer service line, and I can assure you no one will answer the phone. I now do not have a couch or bed and at this point I just want a refund.. I’m sure once I get ahold of someone (who knows when that will be) they will try to fight it and try to deny me that, as that would be on par with how they’ve handled everything else.

Great environment, excellent customer service by a gentleman named Ken. Recently moved here and this store had by far the best inventory. Only downfall I was only able to purchase for 1 room because of the wait due to Covid-19. The delivery time is too far out. However, I'm a customer for life.

Sara was very insightful and spent time going over every detail with us. We enjoyed shopping at Ashley & would highly recommend them. Thank you, Sara, for helping us find the right fit for us!

We found some lovely pieces at Ashley and purchased from a young man that was very nice. But we worked a lot with the manager, Sarah, after the sale when we needed help with a few things. I can not even begin to tell you how amazing she is! Now matter how many questions we asked or how frustrated we were, she was always so helpful and understanding. We love our new furniture and will be making all future purchases with Sarah and the people in Mt Juliet!