Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Murfreesboro, TN represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Murfreesboro, Tennessee at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on N Thompson Ln, next to Sportsman’s Warehouse. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Great guys fast and friendly
Helpful without being overbearing. A pleasant shopping experience. Joe was excellent
We had a bad experience ordering from Ashley online so we went to the showroom tonight to see what they had. Ken was very helpful and quickly found us what we were looking for. Highly recommend
Good people to deal with
Marlin was great!! Informed, professional and efficient.
Very friendly and knowledgeable . Great prices
Katie was efficient and lovely to deal with!
Marland was great!
Tommy was great to work with, he went above and beyond to help me with my purchase. Staff was very friendly.
The Ashley team was very helpful. Particularly helpful was Mike (aka the Sleep Doctor), who assured us with our mattress choices The pricing was very competitive along with an excellent selection.
Canceled the order as salesperson had 1 wrong item, charged for protection plan when I didn't agree and pricing did not reflect the price online or the black Friday offer. He had me sign the agreement and never showed me the order or pricing.
Ellen was great and helped us pick a great couch for an awesome deal! Plenty of workers there so was a very quick process.
Our salesperson, Ellen B., was excellent!! She worked with us to determine what product best fit our needs and then walked us through our options including measurements, choosing the right color, pricing and anything else we might need such as a battery pack, etc. We appreciated her attention to detail and professionalism and would highly recommend her to anyone furniture shopping … five stars all the way!
Olivia was laid back and patient. She wasn’t pushy and whatever she didn’t know, she was sure to find the answer.
No time wasted. Quick answers to the questions I had. Good price with good quality.
We had to wait a bit, but it was black Friday so that's a decent excuse. Lol Tommy was very helpful!
Awesome assistance!
Your sales rep Marland was very knowledgeable and courteous. His desire to help was the reason for my purchase. An excellent employee.
Samantha was very helpful in our search for side tables and a coffee table for our living room.
That lady that attend us really nice and helped us get the best we wanted
Fabulous! Great customer service. No pressure. Would definitely use them again.
Joe Estrada is a rockstar. We’ve been working with him since July of this year. He is always responsive and takes care of our needs.
Sales person very knowledgeable. Manager was top notch also.
Great experience. Salesperson was very helpful, store was clean and well organized. I saved so much time by going here first.
We had a fantastic experience with Ashley Furniture! I had previously ordered from American Signature and they were a horrible business. We were lied to continually. We stopped into Ashley and they had exactly what we needed and were able to pick it up ourselves the next day. Kudos to Joe for being huge life-saver just days before the holidays!!
Marland was so awesome. He helped us find the perfect sectional and was so kind and professional. He made our experience wonderful!!
I would recommend and will be back! Great customer service and cost was better than most places I looked at for the same type of furniture..
The sales people were friendly, knowledgeable, professional, and eager to help.
Olivia in Murfreesboro was great to work with! Great prices and customer service is an A+
If I could rate this a zero I would. If you are looking for good customer service, don’t shop here. I came into this store tonight (and the night before). I just purchased a four bedroom, three bath home that I need to furnish, and I had set aside 11k to purchase furniture this weekend. Both nights I walked into the store no one greeted me. Finally after walking around the store the first night after about 20 minutes or so one of the managers asked me if anyone had helped me to which I replied “nope”. He handed me a flyer and then walked off. All of the employees congregate in the middle of the store and sit on the furniture shooting the breeze. Tonight I came back hoping for a different experience and ready to buy. My experience was even worse tonight. I was in the store for about five minutes and decided to start the timer on my phone to see how long it would take someone to greet me. It became comical. After 20 minutes my phone died. Employees would walk right past me. I bet I was in the store no less than 30 minutes and not a single employee offered to help me and, it was clear I was interested in some furniture. And shocker, they were all standing/sitting in the furniture in the middle of the store. I even circled around them to see if anyone would say hello or offer to help. No one acknowledged me. One woman was sitting on couch surfing her phone. Another employer was walking around the store on a personal call on his cell phone. Even the manager from the night before was just standing there with employees chit chatting. I walked out the door at 7:36pm CST (feel free to check your store cameras) completed disgusted by how disengaged and lazy the employees were. I will go back to Rooms to Go, where they happily greet you at the door, and spend my money. Get new employees Ashley! The ones you have are clearly not motivated to work, and the manager seems to be part of the problem.
Ken was Awesome really enjoyed shopping there.
I had ordered online and the couch ended up not being available. I went into Ashley in Murfreesboro where Tommy greeted me at the door and immediately went above and beyond for me! Thank you for saving Thanksgiving!!!! Can’t wait for our couch to be delivered!
Salesman very patient and helpful with my order.
Great service
I have never been more unsatisfied with the entire process of Ashley Furniture. We went into the store to purchase a bedroom suite. After picking a set we liked best, we started the financing process. From this point on everything was not delivered as set forth. Constant delays, back order, deliver of pieces at a time, damage the pieces being delivered, told the damages are easy repairs for their team etc. so we called the number provided which never really helps, and told we must file a claim, Why? Your guys damage it! After back and forth with this issue, we send photos of the damages and are told they will swap it out. GREAT! Now we get into outright lack of professionalism. The delivery was delayed all day until finally at 8:30 at night and still several deliveries still in front of us we had to reschedule. New delivery date established, same guys came out that brought the 2 prior pieces. After arriving and knowing our home from the first delivery, they stated a repair man can fix these pieces and no need for a swap out. So he spent 15 minutes on a phone call with his warehouse, said a repair would come out and definitely would fix the problems. Gave a date and we accepted. The next morning a man called and said he was on his way and would be there within 10 minutes which was not the date agreed upon. Although we made arrangements to stay home knowing he was coming to repair the dresser and chest. He arrives and introduces himself and was very polite and informative, told me his process and started to work on the pieces. After attempting the chest he called me upstairs to give me an update. Told me what he did and said if that if it didn’t look ok he completely understood. He made an attempt. The chest is somewhat acceptable, it’s in a very dark space and not as noticeable unless really looking at it. If in a room well lighted it would be noticeable. However with the dresser he made it very clear it was not repairable in hone and swap out would be necessary. We called again always going thru the same process and delay to once again we can deliver on the 21st. This was unacceptable at this point. After giving the info needed to get a swap out, then bringing the new furniture and outright not wanting to carry it upstairs again, to not keeping dates for delivery, giving us dates weeks out, and just being a very unprofessional and reliable place to do business with I would NEVER recommend ASHLEY FURNITURE as a place to purchase anything from. Furthermore, we live .9 miles from that warehouse that they have our furniture still. I asked to come get it myself. But would rather just have the 20,000.00 dollars I spent back and lay on the floor
Katie Joe and the floor manager at Ashley furniture in Murfreesboro were a joy to work with. Knowledgable and helpful without being pushy, they all got me in and out in no time. Ordered today and delivery tomorrow so will enjoy the new table and chairs for Thanksgiving. Do I recommend them- heck yah!
Overall great experience, Brandon was awesome to work with. He was beyond helpful and was willing to work with me on everything throughout the whole process.
Friendly, Knowledgeable staff great experience, keeping the customer at the center.
Brandon listened to what we were wanting and took us directly to exactly what we needed. He offered alternatives and helped make the buying process easy! You can’t do better than Ashley’s prices and quality! This was our third whole room purchase there and if the need arises, we’ll be back.
Brandon was super helpful and knowledgeable without being pushy. I’ll definitely request his assistance again when I shop for more furniture.
We had a great experience. Our salesman was very knowledgeable, helpful and answered our questions. He let us make our own decision on our purchase.
Joe, the manager, was super helpful, professional and made our experience pleasant. Getting our dining room furniture on Tuesday and are super excited!
Great experience !! Ken was awesome and provided an excellent shopping experience !!
Brandon was very helpful, wasn’t pushy, listened to what I was wanting for my space. Dimensions were crucial and took me to look at two great options and chose to go with the Modmax.
Olivia was fantastic and great to work with. Sat with me and went through the different options.
Employees were very friendly and eager to assist me.
Best experience we ever had with Ashley! Olivia and Joe, both listened to our needs and wants and gave us a great price and experience! Highly suggest working with Olivia!!
Bought a loveseat and another single recliner from Katie at Ashley in Murfreesboro today. The loveseat feels and looks like it is fantastic Quality. They are removing my old stuff and making it disappear, hopefully that will be by magic. OMG, that would be awe inspiring. Maybe a white beard the hat and wand. Nevertheless, Katie the sells Guru was and probably still is amazing. It’s only been a couple of hours so she is still wonderful. Love the experience recommend this location highly.
Brandon W. Was very attentive, listened to my requests and responded accordingly. I appreciate his service.
Not even 1 year old and the chaise cushions feel like you've hit wood when you sit. I reached out to the Extended Warranty company. We purchased the 5 yr. They advise that cushions from wear/foam is not covered . They recommend that I called the store manager because they might be able to help me out further. I contacted the manager Joe at the Murfreesboro TN store. (This was 2 months ago.) He asked me to call their customer service line. I did, twice! They were supposed to send me an email with a price quote for replacement foam. That never happened. So yesterday I called the local store again. The sales rep I talked to was very rude and told me that they don't have anything to do with the customer service. I said yes! Ashley Furniture has everything to do with their product and customer service. He hung up on me. I called today and left a message for joe, the manager. The salesperson Joe that answered the phone said he would give him the message. I said I would appreciate a phone call back today! He said well that may not able to happen. I said, he has a full shift to return my call. I found out yesterday he would be there at noon. They do not stand behind their product. A $3,000 couch in here we are. Never again! It's a lot worse than it looks. EDIT: funny how quick I got a response after leaving this review. Yeah, now that you said it would be $350 to replace the two pieces of foam. Yeah, I think I will cut it here check it up as a loss and a reminder not to purchase from Ashley again. I don't think after spending a few hundred dollars on the extended warranty not to mention three grand for the couch I don't want to put any more money into this junk! Thanks but no thanks!
I had a wonderful experience with everyone that helped me! I couldn’t be happier with my purchase!!!! Thank you!
My shopping experience was wonderful. The Ashley team welcomed me in. Gave me plenty of time and space to look around. They helped me find a piece of furniture in my price range as well.
All staff members were friendly and helpful. Charity was awesome!
Greeted quickly/sales associate answered all questions/walked me through the store to view options available—great customer service experience. Showroom nice/well maintained.
Worst experience ever I ordered a bedroom set my wife fell in love with I finally decided to surprise her I asked was everything instock the manager said yes he also said we have great deals going on because it’s Labor Day cool I paid for everything got my delivery date September 11 great now I get a call from the delivery driver hey we have your bedroom set great I let the guys in they bring me a head board and nothing else I asked and said where is the rest he told me it should be here in October sometime wow a month to get the rest of my bed room set I went in the store spoke with the guy who sold it to me he wasn’t a help at all I will never purchase from here again. Mind you my wife is pregnant so I had to purchase a whole other bedroom set. Just and update they won’t give me a refund and my bedroom set got pushed out again until Oct 30 and I ordered it September 5 smh don’t order from here. Another update how horrible this place is I finally was told I would get the rest of my bedroom set delivery today well guess what didn’t happen I was only brought The bed rails and was told the dresser got pushed back to Nov 5 wow this place so I said ok. Then I asked the delivery people was they going to install it? Because I paid for the white glove service he told me he doesn’t see it on his end so I didn’t argue I said OK then I called they customer service number i spoke with a nice lady and she tried helping she said she spoke we the delivery manager He explained to her that he will send someone out as soon as possible to have my bed installed and that someone would call me in 15 minutes 6 hours later no call yet and I explained to the customer service representative I can install it myself just give me back the fee I paid for the white glove service she said no someone will definitely be out today. And I’m pretty sure nobody works on the weekend at this point I need the District manager of this company number this place is a circus
I came in the store with a vision of a new replacement bed for myself. Charity heard my special needs and helped build my special bed. The expert adviser from the mattress department completed the package with the adjustable frame and mattress for a total package that will allow me to have awesome sleep every night going forward. I am thankful for you two.
Olivia worked with us all afternoon! She was patient when we needed to measure beds and mattresses. We look forward to sleeping in our new TempurPedic mattress and our new bedroom suite.
We had an easy experience picking out the couch we wanted. The check out process was made excellent by Charity. I highly recommend her for a personable and straightforward interaction.
The staff in this store were extremely helpful. Katie helped me out greatly! If I ever need any more furniture, I will be back to this location here in Murfreesboro, TN. Thank you all for helping out!
Great customer service from Chris. Was able to find us exactly what we were looking for at a great price!
We found exactly what we were looking for in a full-size sofa. Although not in current inventory at our location, we were able to place an order to have it delivered to our home in the next few weeks.
No pressure salesperson and easy to buy.
Christopher was very knowledgeable, personable and patient.
Ellen was so sweet and helpful. She answered all our questions and saves us a ton of money. This store is great
Great team work in the area sales representative
Took a month to receive furniture. Delivery men were unprofessional and broke leg off dresser. I never received opportunity to use $499 since I didn't file q claim. I would not recommend any purchases from this company...
Very helpful & friendly customer service
Charity Crowe was very patient and helpful.
Great service! Katie is amazing and so helpful
I paid a visit to the Murfreesboro Ashley Store. The store atmosphere was welcoming and the staff were very professional during the experience. Charity was able to quickly find the items I needed, at a truly fair price, and made for a very pleasant afternoon. Thank you.
0% is a lie! You'll get hit with a 2% fee a week after leaving the store. You'll get hit with the fees before your furniture is delivered and your first payment is due. To get the 0% you have to apply for thier store card.
We received excellent service at Ashley Furniture Store in Murphysboro. The staff went above and beyond to ensure we were satisfied, not only with the service but also with the incredible selection they offer. The attention to detail and care provided was exceptional, making our shopping experience truly outstanding. The store offers beautiful and unique furniture pieces that you won’t find elsewhere. Highly recommend!
Nice store. Professional attention. No pressure. Knowledgeable sales associate. Courteous service. No issues.
Excellent service! Great experience.
Charity at the Murfreesboro store was awesome to work with today. My chair was available for pickup today and I received a discount . The people at the Smyrna pickup location were also kind and helpful.
Absolutely recommend going here Brandon went above and beyond to make sure I got exactly what I was looking for. Absolutely great costumer service!!
Worked with Ellen at the Murfreesboro TN Ashley location. We were looking for furniture for a screen porch that we just enclosed to a year round room. Ellen worked tirelessly to educate us on the options available. She was knowledgeable about the products and helped us immensely in making the best decisions. She personally measured numerous items for us and patiently guided us through the planning process. Highly recommend her and this location for anyone shopping for furniture in the area.
Wonderful experience. Excellent service.
Ellen, sales person, was absolutely informative, pleasant and 'Not pushy!' She was helpful and took the time to answer our questions, not rushing us. I would definitely ask for Ellen. We bought a recliner and are quite pleased with the construction, feel and look of the chair.
I am trying to call the store to speak to someone regarding an order that was supposed to be delivered 2.5 weeks ago. It continues to get pushed back even though we were told it was in the warehouse when we bought it. No one answers the phone when I call and no one returns my call when I leave a voicemail. The experience in the store was great, unfortunately the follow through has been terrible. Please let me know how I can speak to a person and not just "check my status" on an automated system. Thank you.
The entire experience was horrible! Purchased the set on 7/17 with an expected delivery of 8/13.(it was delivered on time and delivery experience was great) Joe was the original assisted manager that assisted us up until completing the sale! He told us our loveseat would come with usb port only to be a lie, store manager said he wasn’t aware it didn’t either. I get it being a honest mistake but you should know what you’re selling customers. Because we purchased table sets as well and would have went with usb tables had we known the loveseat didn’t come with the usb ports! Joe also told us to call him if we had any issues with anything and gave his personal cell phone number, he never answered the phone or replied to the text that followed the unanswered call which we contacted him within days of the purchase. My husband went up there to take paint swatches to match with our furniture, was told he needed to use the side fire exist door because it messed with their conversion rate. It was the manor in which the saleswoman said this and was extremely rude and unprofessional. It wasn’t until the salesman Chris explained this more clearer for us that we understood instead of approaching a customer and stating “Next time use the side door because it messes up our conversion rate”! Chris thank you, your kindness and explanation was super helpful. We spoke with the store manager who claims, he will speak with the assistant manager Joe and saleswoman due to this. I hope he follows through. I work in HR and would never treat an employee like we were treated. I gave low rating simply because of the experience overall however shoutout to Brandon and Chris! You should both be promoted to management because the way you treat customers is how you should treat people in general! If it weren’t for both of you, with Brandon completing our sale, we would have returned this set and went elsewhere. This will be the only time we spend another dime in Ashley’s!
We shopped around and came back to Ashley for best selection and price. Great service and no pressure sales. Thanks.
Super professional. Showed me lots of options, and saved what I wanted to purchase under my profile so when I’m ready I can easily find what I want
Great service, comfortable, well made chair.
Mike was great and precise! He addressed all our concerns and needs!
Olivia was very professional, knowledgeable and friendly. She not only asked for specific details regarding what I needed but also made suggestions that helped make the decision process easier. Thank you for your assistance, Olivia! Great job!
Charity at Ashley Furniture has awesome customer service,patience and her kindness.She keeps searching way beyond to find what the customer is looking for! Thanks so much, Connie
Mike Woodfork was AMAZING! Thank you for making our mattress buying experience as least stressful as possible. He was knowledgeable and professional!
Stay far away. Horrendous management and customer service. I talked to someone at corporate regarding the claims this store had told me regarding my order and corporate informed me they were not telling the truth. Corporate warned me not to let these guys deceive me so you know its bad. You've been warned.
My complaint is not so much with the store. The warranty company they use is the worst! I filed a claim on 6/8/24. I took the pictures and sent them through their app, they in turn sent me a confirmation email stating the parts had been ordered and I should receive them in 3 to 4 weeks. Per the email, I called and made a service appointment when the parts arrived. On August 1st my husband took the day off work and the service techs never showed up. I called after work and spoke with someone who told me my service order was canceled due to the fact their were no pictures. I asked to speak with a supervisor and 24 hours later had not heard anything. I called again when I got off work, I was told the same thing and again I asked to speak to a supervisor and was told they would call me tomorrow. My questions are as follows, if there were no pictures, how did they know what parts to send to my home? And why couldn't someone have the decency to reach out if they canceled my appointment? How long do I need to wait for a supervisor to reach out? Do I need to load my couch up and take it back to the store? I'm at a loss here
Olivia spent a lot of time today to help us furnish our new home. She is truly an asset to your company. She explained everything in detail, got us the best prices available and even helped us match colors. We truly appreciate her help.
I had a great team of experts to help me furnish my new apartment for my daughter. I would like to give special thanks to Superman and Lewis for all of their help. I would definitely recommend Ashley Home Furnishings to anyone looking to purchase furniture for their home. You will definitely get a team of experts and professionals that have time patience and willingness to help you get the most for your money.
Salesman was friendly and helpful. Great deal on dining room table and chairs!
Everybody there was very polite and helpful. Absolutely no pressure. If you need furniture, see Mike at Ashley in Murfreesboro, TN!
Brandon was especially helpful and patient
Ashley is reliable, great value and good sales personnel. Chris did an excellent job answering our questions and assisting us in finding exactly what we wanted. The Mgr, Joe was certain to introduce himself and say hello, we left with furniture we know we'll be happy with and at a great price. Thank you guys!
I had a great experience
The manager Josh went above and beyond to solve our problems. Assistant manager Brandon also helped.
I love the store. The salesman (Alex) that helped us was very nice, professional & knowledgeable. We were interested in buying a mattress & his info was extremely useful in making our choice. It was in stock & will be delivered in just a few days. Also, we have 90 days to exchange, for any reason, at no extra charge or restocking fee.
UPDATE !!! Still the worst store ever. They finally delivered just the dresser (not the bed) and they delivered it unassembled even after being told it would be assembled!! Now I’m on hold for over 20 minutes and I’m being told “we just don’t assemble that one” okay great now let’s replace my order with a dresser that you do assemble!! Everyone I speak to doesn’t seem to care at all that they have given me the run around for over two months, they don’t care about rectifying the mistake. I’m not asking for money back!! I’m asking to be assisted in fixing the order they messed up! Not to mention when I called MURFREESBORO LOCATION the manager JOE was the absolute most horrendous person I’ve ever come in to contact with!!!! Stay soooo far away from this specific location. I will never purchase from Ashley’s again after this experience. *** If I could give zero start I would. I spent over $8k on furniture that has not been delivered. I called to speak with a manger once a day for over a week, every time I’m told someone would call me back and never does. I called again for an update and was explaining what’s been going on and a gentleman by the name of Alex cut me off, let me know it’s not their problem and to call corporate and hung up on me before giving me the number.. I have never been treated like this by a company that I’ve spent well over 10k in the last year with… I will never purchase with Ashley’s again and I truly would never suggest anyone going to this specific location.. they are mean, they do not help and I feel like I was stolen from.. I am going to be canceling this $8k order and taking my business else where. Stay away from this location.
The service I got here was amazing. The sofa we settled on was sold as soon as they tried to knife it with a tool they have. I'm confident that this sofa will withstand our three cats and was sold as soon as they did that. Ellen was patient with us as we kept shopping and allowed us so much time to make our decision. Ask for her when you get there you will not be disappointed. This was at the Murfreesboro Tennessee location. Thanks again Ellen we can't wait to get our furniture.
The salesperson was great, he help us in every way possible. Very patient with us.
Charity was our sales advisor and she went way over and beyond in helping us. She was truly awesome!!
No comments needed
We placed an order for over $10k on Feb. 4. We were told that everything was in stock or could be delivered within 6 wks. We scheduled delivery for April 2 & were told that our night stands & bed rails had been damaged. Our associate ordered a set of loaner rails that we could use in the meantime. Upon delivery 2 parts of our couch were ripped & the rails did not work with our bed. We told our sales associate about the rails & she said she'd talk to her manager about a solution. We never heard back & our bed rails were not delivered until the last week of April. I contacted customer service for updates & was always told something different from what the store associates were telling me. I called the store to speak to a manager twice & was never contacted back. I once left a message with an employee & once on a VM system. On June 12 I was alerted via text that my night stands were ready. Upon scheduling delivery I was informed that I could pick up the night stands or pay $99 for delivery. Delivery was included in our order so I called the store to speak w/a manager. The assist manager scheduled delivery for June 20 but did not address my other concerns about customer service, failure to return calls, or long wait times for furniture & quickly hung up. On June 18 I received a text to confirm my delivery for the 20th. I confirmed. On June 19 I got a call alerting me that my confirmed delivery would be canceled due to my items being out of stock. I called the store & insisted that they rectify this issue as it seemed odd that my confirmed order was suddenly out of stock.They reached out to the warehouse & had our delivery reinstated. My associate texted & informed me that I would need to re-confirm the delivery via text. I had not received a text by 4:45pm on the 19th so I texted her to inform her of the issue. Receiving no reply I called the store at 5:20pm to speak with a manager. The manager said I was on the list but he couldn't provide a delivery window. His best solution was to call the next day to speak to a different manager. On June 20 the wrong night stands were delivered. When called the manager I heard every excuse in the book from wood delays, system glitches, to the fact that he didn't even know his VM password. After my call w/ the store manager on the 20th he told me he would submit a ticket to the escalation team. I called a week later for an update & had to leave a message w/ an employee. 48 hours after I had not received a phone call from the manager so I called the store again. I found out that the manager not received the message I left. He said I should have heard back from the escalation team 24-48 hours after our last call 10 days ago. To this day I have never been contacted by the escalation team. The website showed my night stands in stock w/ only a 4 day wait for delivery - at this point I still didn't have delivery scheduled for my night stands ordered 21 wks prior. I finally received my night stands on July 3. We were told 6 wks for delivery & it has taken 21+. I had to spend hours texting, calling, rescheduling, submitting claims, & rearranging my life to accommodate the sporadic & unreliable nature of Ashley. I would love to add more pieces to our sectional but I refuse to give this apathetic & unhelpful company any more of my money. We will be using a different company to furnish the rest of our home. Our sales associate assured us that she would ask her manager about a 10% discount for our trouble. Unsurprisingly, she never got back to us. We have not heard back from the manager a/b a discount & honestly 10% is not comparable to the constant runaround, hours on the phone, damaged furniture, & overall poor quality of business. Apparently this company only cares a/b customer service before they get your money. I wonder if things would be different if they held their employees' commission as long as they held my furniture? If you care about intact furniture, reasonable delivery times, honesty, being able to get in contact w/ anyone helpful, or quality service, don't do business w/ Ashley.
We had Ellen has our salesperson. She was VERY knowledgeable, not pushy and very personable. It was a great experience.
Charity was awesome she listened to us and showed us what we were interested in. Great customer service start to finish. Thank you Charity.
Furniture shopping with small children is no easy feat, but the staff was patient and accommodating. Despite being understaffed, we still got excellent service and a great deal.
We had an amazing experience with Ashley Furniture and our salesman Marcus. He was incredibly kind and helpful and knew how to make the process of buying a new couch simple and stress-free. Highly recommend the store and Marcus!
Great salesman.
Loved our sales associate - no pressure kind of guy ( Chris ) - he got us exactly what we asked for ( pick up ourself and no extra warranty- no pressure to add on delivery or warranty) and we were in and out in 15 minutes! - The other day we were in dealing with Erica and she felt like a car sales guy and we immediately felt like walking out ( which we did ) - she was complicated to deal with and didn’t listen to what we wanted and kept pushing warranty and delivery - NO thanks!
Alex was fantastic… willing to help us and answer any questions
The people at this Ashley store were wonderful and Katie was so helpful helping me complete my order.
The furniture looks nice, and they have 3 tiers that are reasonably priced. However, their sales crew was very "used car" salesmanship. They kept bugging while I was looking. They kept trying to talk to me as I was trying to leave. They came across as rude. I was simply popping my head in for an initial glimpse. If they hadn't have bugged me so much I mightve brought my wife back to really shop.
Recently, I had the pleasure of working with Marland, a remarkable furniture salesman who exceeded all my expectations. From the moment I walked into the store, Marland's warm and welcoming demeanor put me at ease, and his extensive knowledge of the products and keen eye for design helped me find the perfect furniture for my brand new apartment. Marland was patient, attentive, and genuinely interested in understanding my needs and preferences. He provided thoughtful recommendations without ever being pushy, ensuring that I felt confident in my choices. His professionalism and dedication to customer satisfaction were evident throughout the entire process. I truly believe Marland is the best salesman I have ever dealt with.
Incredibly helpful staff!!! In and out in less than an hour with brand new bedroom furniture and mattress… didn’t feel rushed just worked with knowledgeable team!!!
Easy peasy. Found what we liked and Bayleigh did the rest. Great customer service and helped us get the best price. We had to change up a piece after we got home but a quick phone call got it taken care of. Thanks, Bayleigh!
I called my order in and couldn’t have ask for a better sales rep (Michael). Had a little problem with tge delivery. Michael sales rep took care of problem immediately He made it easy for ordering on the phone.
Marland was a wonderful help selecting our new couch. We appreciated the warm, kind greeting we received and the expertise he had. We will definitely be back for our next furniture purchase
Ellen Brunetti at the Murfreesboro TN location was pleasant, informative and not at all pushy. She allowed us to shop at our leisure and we found her when we were ready to place our order. Will be returning and asking for her in the future.
Excellent sales rep.
Alex was great with any of our concerns. He was very knowledgeable, professional, and courteous to us.
Wonderful customer service and great prices! Will definitely be going back!
Nice selection with a very helpful sales rep, Mike Woolfork. We told him what we wanted and he showed us what we needed. Pros & cons: Pro: he was super helpful with the financing and cost portion and really nice!!!! Con: not so helpful with finding what we needed/ product knowledge I suspect he may have been new, though, as he didn't seem to know all of the products they had. For instance, the lowest priced couch he showed us that had what we wanted (but not EVERYthing we wanted) was over $2k. But upon looking around ourselves, we quickly found exactly what we were looking for - with all the features we wanted and more! And it was only $1499!! Another example was that once we found the couch we liked, we asked if it came in another color - he said yes and brought us over to look at it. He told us it was available in only those 2 colors, but on our way back to the first one, we found 2 additional matching sets in 2 additional colors with additional features. Once he saw them, though, he was able to tell us about them, so it seemed he knew but just forgot. The only other thing I didn't love was that when we got there, we were very clear that we were intending to buy that day since our reclining couch had just broke that day, so he was going to get a guaranteed sale (meaning he didn't need to try and "sell us" because we were already buying and it was just a matter of finding the right one in our price range). I also let him know that I had applied for and already been approved for $2k credit. He then proceeded to try and show me pieces that cost $4-5k. This is probably because I had asked if I could increase my limit if I found something I liked more than $2k, and he said "I got you..." And he really did, which I truly appreciated!!! I'm sure he saw it as an upsell opportunity, tho. But he wasn't super pushy, which I really, really liked. And he did what he said: he really DID take care of us! Once we found the set we liked for $1499, we ordered 2 and then got 25% off, which brought it down to $1100+ each. He also increased our limit to cover it all: couches, taxes, warrantee, delivery, etc. So all in all, a great trip to Ashley!
Marcus & partner were professional, efficient, & friendly! They did a fantastic job. I highly recommend them & they do a superb job of representing Ashley.0
Katie and Mike were so awesome and we came out of store with exactly what we wanted!
Alex was a consummate professional. He made sure that all our questions were answered and that we were satisfied with the overall sales process.Bravo Zulu!
Alex was patient and not worrisome , allowed us to look without feeling hassled. All of our questions were answered and forthright. We were asked about our preferences and he obliged. Did not try to oversell us but made sur we were happy with our purchases.
My shopping and delivery experience with Ashley Furniture in Murfreesboro was excellent. I was given a 3 hour delivery window and received several correspondence calls and text keeping me informed every step of the way. I had to delay my delivery dates several times. AF was accommodating each encounter. The day of delivery I was able to track the location of my delivery and great care was taken in setting up my furniture. The delivery service did not damage my walls and the was one tight turn. Excellent service!
They were so helpful, polite and knowledgeable. The entire visit was pleasant
This place is amazing , really good quality and will last long. Looked for my first couch for my new place for the first time. Chris was a big help, i recommend 100%. I’m so excited for my new couch.
Olivia was great! Felt more like a friend helping us decide what furniture to get rather than a sales person trying to sell us something. Great experience.
I had a good experience at Murfreesboro Ashley store. Ellen was very helpful and friendly but not overbearing. If I need assistance with buying more furniture, I'll be seeking her out to help me along the way.
Bayleigh was super helpful and kind to us first time couch shoppers. She really made the experience a great one to remember and we will definitely be shopping at Ashley’s for any other household furniture.
Went in to look at kids beds and ended up with a new $8k tempur-pedic adjustable bed for the wife and I. Mike was our salesman and he was great, very knowledgeable but not pushy at all.
Ellen was so helpful in finding the perfect furniture for us! Very kind and attentive, while also giving us space to talk privately. Looking forward to our furniture delivery!
Olivia with Ashley in Murfreesboro is great! Olivia shared information about what I was interested in and gave space & time to process. Mike is equally knowledgeable with Temp-Per-pedic and together Olivia and Mike are amazing unassuming folks to help you with your home comfort styles and needs. Go to ASHLEY, ask for OLIVIA & MIKE.
Marcus is the man!
Amazing customer support. Came in to browse and left with a new couches. Bayleigh answered all our questions and provided excellent service.
Great crew, they worked efficiently and were very polite.
Katie was amazing to work with! I couldn’t decide which couch I wanted and anytime I had a question she was there to help me. If she didn’t know the answer she made sure to ask someone. I truly appreciate you, Katie!
Delivery personnel were great. Sales stuff was helpful as well
I am updating this rating because the amount of frustration I've experienced with Ashley over the past three weeks is unbelievable. I ordered a TV stand that arrived broken. I was supposed to get a replacement, but instead, they suggested trying to fix it first before considering a replacement. It arrived broken from them! The communication is terrible—store employees and customer service are never on the same page. I paid $1300 for this. Caleb and the manager, Marcus, kept assuring me it would be resolved, but here we are. A technician came out to "try" to fix it, saying it's "just part of the process." The tech came out and was obviously not on the same page. And submitted I refused service??? I'm fed up. I want a new, unbroken piece that I paid for. Can someone please explain this logic?
I bought a lift chair for my wife 13 months ago and of course it got stuck in the up position and the warranty was for 1 year. I purchased the extended warranty butt itt is not thru Ashley , it is some other company that has no Americans answering the phone and I can't understand what they are saying half the time. It has been over a month since I submitted a claim and it is still going to be another 3 weeks before they get back to me. Total rip off. I went to Ashley and ask for them to help but they said they could do nothing. I will never buy anything else from them.
Ellen was very friendly and knowledgeable. She listened to what I wanted and was able to find me exactly what I was envisioning And she didn't hover. She knew when we needed to discuss making such a huge decision and just let us be to discuss
Great assistance. Courteous and professional. Brandon and Josh were great.
Very helpful waiting for delivery on friday
The 0% financing is a lie. They use Synchrony Bank and exactly 6 months after my purchase, I received a letter stating that they would be billing a 2% promotional fee to all prior and future purchases. I have 2 options: close the account or pay the 2%. Pure fraud!
Very pushy and deceptive selling. Would have given a no star but one was not available.
We visited the Murfreesboro Ashley store location on Sunday afternoon and had a peaceful shopping experience. Our specialist was Olivia Allen, who did a good job quickly assisting us with our living room furniture purchase. Overall, we had a pleasurable time at the store and would purchase furniture here again.
Ellen the salesperson was really super helpful in helping me select some furniture. Very knowledgeable and took her time in explaining the different types of pieces.
Marlan was very knowledgeable, patient and friendly. He showed me a different solution to what I was thinking and then let me make my mind up. Excellent experience!
Bayleigh was excellent to work with. Knowledgeable about the products and efficient in the process. Courteous and friendly. Thanks.
ABSOLUTELY HORRENDOUS EXPERIENCE! DO NOT BUY HERE!!! UPDATE: 4/27/24 Yesterday the customer service rep told us that there was an order in their system for a restoration team to come out on Monday to bring the missing hardware and assemble the bed. A supervisor was supposed to call me back yesterday and that never happened so I called them back. I called only to find out that there isn’t an active order and I’ve asked to speak with a supervisor. I’ve been waiting an hour and 25 mins for a supervisor. Continued: after 2 hours.. still no supervisor so I called on my other phone to try and get the customer service rep to get a supervisor.. STILL no supervisor. Next move is the BBB. —— UPDATE: 4/26/24 Delivery drivers showed up and once again didn't have any of the parts to put the bed together. The manager at the warehouse said that they would return with the parts and assemble the bed on Monday the 29th. The deliver drivers were so rude. They dropped off the boxes and made it to where my 82 years old mom can’t maneuver around in the room. When I asked them to move the boxes—they started yelling in Spanish and left. They also scratched up one of the podiums that they dropped. This is unacceptable! At this point I will be calling Synchrony bank and also contacting my attorney. — I purchased from this store on March 3, 2024. During the transaction the salesman MIKE WOOLFORK tried to pull a quick one on my 82 year old mother and sell a bedframe $1800 over the actual sale price until I corrected him. FIRST 🚩 but my mom wanted the bed and he came down to the correct price, and he also claimed he “gave us a $300 mattress cover,” to remedy his mistake, so we purchased only to discover that he did indeed charge us for the mattress cover. We were told that the order would arrive on the 12th of April. When the order arrived, it arrived with missing pieces, therefore they couldn’t put the bed together. We drove to the store to find a solution (45 min drive) only for MIKE to continue his COUNTLESS attempts at lying. He AND THE GENERAL MANAGER told us that there was a “recovery team” on ground that would have the missing pieces delivered by the EOD. We left the store only for Mike to call and tell us that they wouldn’t be able to deliver until Tuesday the 16th. Once again we cooperated only for Ashley’s automated service to send a text saying that the bed pieces wouldn’t be delivered until the 26th of this month. ABSOLUTELY UNACCEPTABLE. The delivery team delivered the bed placed the large packages (assuming they are the side rails) onto the side of the wall along with the tall podiums behind the packages. We told them that they needed to be laid down, but they were insistent on the point that they needed to be standing to ensure that the pieces wouldn’t be damaged. The pieces were extremely heavy and the team refused to move them and left. We left the pieces there assuming that we would be getting the missing pieces soon and just like we predicted the heavy pieces fell and damaged the 75 inch flatscreen tv that I have in the room. We have been to the store to try and find a solution. We still have not received any updates in regard to them fixing their mishaps and to remedy the situation. ABSOLUTELY HORRIBLE customer service.
WARNING ⚠️ ⚠️ ⚠️ DO NOT APPLY FOR ANYTHING AT THIS MURFREESBORO STORE BECAUSE THEY GIVE YOUR PERSONAL INFORMATION OUT TO EVERY CON ARTIST TYPE COMPANY IMAGINABLE AND I'M CONSIDERING A CIVIL LAWSUIT for sharing my ss without my permission.
Good service
Caleb B. helped us from the moment we stepped in the door! We told him our preferences and he helped us find the perfect bed. When it was time to pick out a mattress he walked us through that process as well, when we couldn’t decide he brought in Mike and they both helped us find the perfect mattress to meet our needs. Highly recommend Ashley’s in Murfreesboro and especially recommend Caleb and Mike!
Julia did a great job very helpful. Made it a very easy experience.
The team at Murfreesboro are the absolute best.
Alex was great!
Mike was amazing, knowledgeable and super helpful! Top notch!!’
Great service. Ashley was great.
(Translated by Google) Very good service excellent prices (Original) Muy buen servicio excelentes precios
Wonderful shopping experience! Alex and Mike were fantastic. We needed 3 rooms of furniture and got great prices and beautiful furniture! Very professional service and it was fun to shop with them!
The experience here was great. Everyone was helpful and the salesperson that we had was very friendly and helped out a lot.
Very nice experience
Ashley always provides great service and has a great selection and prices are always competitive
Julia was Superb! She was Super Helpful, Friendly, and not your typical high pressure sales person! She was very patient and was encouraging about the choices! I had a very Fun, Favorable Experience for my First Time ever visiting. I will return in the future. I can’t wait to get my new items delivered!
Met "Julia" when we walked in and she was fabulous! Helped me find every thing I needed for my den... Lovely store!! I will be going back again...
Great experience. Helpful staff!
Courtney was a fanatic salesperson. She was patient and helpful. That’s where the positive experience ended however. Ashley Furniture is a nightmare to do business with. I have a brand new sofa I can’t use. This has been for weeks now. The local store pawns the customer off on corporate. After many phone calls to customer service, Ashley finally sent parts to repair the sofa and a hutch that is also defective. They promised to send a tech to fix the items; however, they’ve been no shows and keep canceling appointments with no notice. My advice is run, don’t walk, from Ashley Furniture. Horrible customer service.
great experience Ellen was such a big help for us.
Ellen and Tim were amazing. Very patient and helpful in helping me choose.
Our salesman was awesome, after 5 previous stops at other places we chose this store not only for the prices but the salesman was to the point, knowledgeable, and it just felt right. Will definitely return again.
Very careful with my furniture and very friendly.
Very friendly and knowledgeable enjoyed our visit and happy with our purchase
It's expensive but nice, staff.
Katie was so helpful and sweet! Happy with my experience at Ashley!
Superman got me the furniture set that I wanted and didn’t try to sell me on anything else!! Great job 😉
My experience was great and Ashley was very knowledgeable.
After searching many furniture stores and not finding what I needed, I found exactly what I needed at Ashley Furniture. Ellen was extremely helpful over the phone and then showed me several options in the store. Both options were on sale, and she made the purchasing process very easy. I will definitely go there for my future furniture needs!
Ellen was knowledgeable & patient with us! We had a great experience!!
Customer service is always 5 stars at Ashley, and Courtney was wonderful!!!
Super helpful and friendly efficient and effective. Great quality products
We had a great experience buying at Ashley furniture. Brittany P. was easy to work with & took the time to quote us on different couches we were interested in. She made everything quick & simple for us!
Went to this store to look into buying new furniture. Jaylynn helped me when I first came in and he was really helpful. I came back in today and upon walking in I see a bunch of associates sitting at a table. None of them bothered to get up to greet me. They all just sat there. I almost thought they were customers like me until they pulled out their ipads. It also seemed like every time I discussed the price something else seemed to changed . One minute its “we can do 60 months financing but its more expensive” then they told me its cheaper in store vs online and it ended up being more expensive and oo yeah we approved you but you have to pay a deposit. After all of that I just couldn’t see spending my money in there. Edit: After I wrote this review I found out that what I thought was a pre approval for financing was actually an open line of credit. This angers me because I was clear with sales associate Caleb that I only wanted to see how much I would be approved for as I am not fully ready to buy. If I had known it was the actual application I would’ve waited until I was sure. I spoke to the manage Josh who confirmed there is an option to do a pre approval or the official application. I was never given the option. The manager gave a lukewarm apology but it was evident he didn’t care. I dont know about other locations but as for this one I wont give the red cent and wouldn’t encourage anyone else to.
Ellen was very good she showed us all of our options and very professional and answered all of our questions
Marland was incredibly helpful without being overbearing. He was patient without being pushy like some at other stores.
Marland was my salesman. He was very nice and had patient with me. Thank you for your service.
I had a very good experience. Olivia the sales representative was very knowledgeable, helpful, and personable.
Caleb was great to work with. Great experience!
Amazing service and patience.
Katie was so great an and very helpful!
Olivia went above and beyond to provide a fantastic furniture shopping experience for my wife and I. We highly recommend Ashley Furniture and especially working with Olivia Allen
Great people to deal with. Let us look and checked in when we needed them to. Mr young was a easy going guy to deal with recommend going and seeing him!
Bayleigh was a excellent sell representative. Would highly recommend Ashley furniture. They made sure we left with what we wanted
Olivia was great to work with. She went over all our questions and gave us time to look at the furniture pieces that suited us. She then worked with us to make our purchase. She was knowledgeable and gave us excellent service.
Courtney Provided great service! Neat and Clean store, I just wish they had more bedroom sets in the store
Marlen was very jopeful & kind
Thank you! Service went well
The sales lady was very knowledgeable and pleasant.She provided very helpful suggestions about couch and loveseat. We shopped at 3 other stores and they seem to have best bang for the buck. The delivery and setup went very well. I would highly recommend.
Courtney was great!
Salespeople went over the top to accommodate my needs! Goa a great deal!
Wonderfull,salesperson was great good experence,they are always so very helpful got beautifull outdoor set have purchased other things from there in the past
Olivia helped us a lot! We bought a couch for our new house and we love it!
Olivia was very good give her a raise
My husband and I were looking for a new sofa/love seat set. I was blown away at what Ashley had to offer. Ellen met us on the showroom floor and we told her what we were looking for. She immediately said we have what you need and took us to the perfect set. I dog sit, so I have dogs on my furniture all the time and need something extremely durable. The set she showed us is scratch resistant, stain resistant and 2000 PSI for dog claw punctures. It's a gorgeous suede/leather type of material and the frame is made of steel. The fabric is only exclusive to Ahsley. We bought the set but are waiting for delivery. If this sofa/love seat hold up as advertised, this is the holy grail of furniture for pet owners! Thank you Ellen for making this the easiest shopping experience and thank you Ashley Furniture for making a gorgeous set with pet parents in mind! Now onto the bed- We also bought the Stearns and Foster Hybrid Temperpedic king bed with split adjustable base. Mike was so nice and helpful. We went in with an idea of what we wanted and Mike was able to decipher our needs and what the best mattress would be for us. We tested about 5 mattresses. The adjustable base felt amazing and I am so excited to try it. It comes with a 90 day sleep trial if we find for some reason it doesn't work. Mike was extremely patient and helpful bc we kept him past closing time and he never made us feel rushed. Thank you Mike for your expertise and getting us what we needed vs what we thought we needed!
Katie was our salesperson and she was amazing! We came in and basically told her that it was unlikely they would have what we were looking for (a very specific configuration for a reclining sectional with additional requirements), but that we were also open to suggestions. She thought for a minute and then took us to exactly what we’d asked for! She found some other options for us as well! Unfortunately, our measurements were off for the sectional, but we are looking forward to our furniture delivery on Friday for the end tables she helped us find.
I had great service today! My salesperson had good knowledge of all products I was interested in . I purchased Sofa and chair.
Olivia immediately greeted me with a smile! She worked with me the entire time and was very helpful! She found me exactly what I was looking for from the start and worked with me to make it a perfect fit for my home! I can not say enough wonderful things about this place! I’m so glad I chose to shop there!
Tiffany was so patient with me helping me find the best deal for my husband's needs. She was professional, knowledgeable, kind and didn't make me feel rushed. I would definitely ask for her in the future!
Great customer service polite
Ellen was amazing! She helped us and guided us through the buying process. She was not pushy, she heard what we needed and what we were looking for and showed us items within our description!
We were in a bit of a hurry and had to make a quick decision. Bayleigh was so sweet and very helpful. This is a great location!
Everything was good and the people were very nice. I had the sales person get me a chair since there are none for the customers standing there while the sales representative sits and does the paperwork. I would like to see chairs on other side of desk instead of having to ask for one while paperwork is being done for 20 minutes.
It was a great experience, the service was great, and the information was even better. It just goes to show respect given is respect received.
MUST ASK FOR TAMMY!!!! SHE IS THE BEST. I ORDERED A KING BEDROOM SET AND MATRESS ONLINE- 8K ORDER. AND NOT ONLY WAS TAMMY AMAZING WITH CUSTOMER SERVICE, I HAD TO TRUST, TO A CERTAIN DEGREE, HER OPINION. MY STUFF IS BEAUTIFUL! THANKS TAMMY!
Marcus made the while process easy. Mike helped us find the perfect mattress. Great Experience.
Marland Young was great with assisting us on buying our new sofas. Thank you so much!
Olivia and Mike were wonderful!
My wife and I purchased a bed and mattress from this store. The sales team was friendly but too concerned about their commission and not caring for the customer. We were aware that our order would be slightly delayed because the mattress was on back order. We had no issue with this. Our box spring (metal frame) ended up being delivered before our frame and mattress. Again, no issue. When the delivery team brought the frame and mattress, this is where most of the issues began. Firstly, there was no concern by the delivery team about the product. I watched a young man attempt to carry a king size headboard by himself into my home. After they set up the frame, they refused to set up the box springs stating I would need to pay them. They left before we could get in contact with customer service. I followed up with the management team at Ashley in Murfreesboro and the response has been awful. Although they apologize, there is no action to correct the mistake. I was told by Tim and Marcus that I would be refunded the delivery fee. This has not happened. When I reached back out on 2/6 (note the bed was delivered 1/6), an associate told me that Tim would call me back to correct the issue that day. I have yet to receive a call. The bed is a nice product and I have no issue with it. However, this company and team are too focused on sells rather than taking care of their customers.
This was the worst experience I have ever had in buying furniture for my home. We ordered the furniture June 2nd. They cancelled three delivery dates we had scheduled and then when they did deliver the furniture 3 weeks later it was all damaged or the wrong item was delivered.They also damaged our walls and doors when they brought the furniture in. We were told they were going to compensate us for the damage but we haven't heard anything from them even though we filed a complaint.It took us until the end of December for Ashley to fix or exchange the pieces.We are still in dispute with the credit card company because items that were returned are still on the charge card. One item they sent to the wrong address and are telling us that they delivered it so we have to pay for it. We live in TN and they delivered the item to AZ. We were told by the store manager that we would receive a discount for all the trouble we had once everything was worked out. LOL! Well now Ashley doesn't have store managers that you can actually talk to... so the sales person we dealt with no longer works there nor does the manager that we were working with.Horrible customer service and the quality of the furniture is extremely poor.Very disappointed in Ashley Home Store. Would never buy anything from there again. I would not recommend them to my worst enemy!
Caleb assisted me during my visit to the store and he was awesome. He was very detailed oriented and a pleasure to work with. He professional and he made sure that I was very comfortable during my experience. Caleb even helped me out to my car with my purchase, White Glove Service! Thank you Ashly Furniture!
Friendly and very informative nice store and good people
Bayleigh was very helpful!
We had a great experience purchasing 4 dining chairs. Simple easy
Marcus was the best to work with!! He went above and beyond!
Excellent service & great customer service
We loved Ashley in Florida. And we love Ashley here in the Boro.
This was the best experience I ever had a furniture store I was in and out. First let me say if you want people who are knowledgeable straight forward and honest with you Marland Young and Marcus Haywood are the ones you want to work with very good hard workers. They listen to you and get it right the first time. So if you want the best furniture shopping Ashley furniture store in Murfreesboro is where you want to go
Great experience !!
Brittany was awesome and she handled our families situation with patience and care, we had a stress free experience, we highly recommend... Thanks so much!
Awesome experience! Thank you!
Very unhappy with Ashley furniture delivery service. You texted and emailed me the delivery date and time well in advance. You then called me and I said agreed to the date and time you set of 1:00 to 4:00 pm. The person representing Ashley furniture then proceeded to express the importance that I ensure to be present at the house at 1:00 - 4:00 pm. Well, after waiting for 1:00 - 4:00 pm passed and no delivery. I cancelled the dinner plans with my wife. The delivery service finally arrived at 7:45 pm. My wife then called the store to express her disappointment with your service. And the store representative gave another number to call. Very frustrating and disappointed with your service. This will be the last time.
While I liked my purchase, Ashley Store should make it to where they have there warehouse ship the item/purchase to the store for pickup.very inconvenient.
Jaylin Goodloe was very professional and knowledgeable of all Ashley products
Courtney is amazing. She took the time to show us all our options when it came to buying multiple pieces with their monthly payment. We're supper excited about our new furniture!
Smooth and helpful visit and transaction. Olivia did a great job assisting us!
If I could leave zero stars, I would. Worst furniture purchase experience I’ve ever had. No one is on the same page at this place. Any time I called to get answers I would just be told to contact someone else. Warehouse, manager, AND salesperson all told me all pieces of my couch were in, only to get to the warehouse to pick it up and find out it’s still missing a piece. Yet no one could tell me why I was told it was all there in the first place. All of this after having my date continuously pushed back and the only way I knew of it was calling to check myself. Call customer support line and they were unhelpful and could audibly care less about the issues. Will NEVER buy from Ashley again.
We had an excellent experience at the store in Murfreesboro. Olivia was very helpful and knowledgeable. She was able to help us figure out exactly what we needed.
My husband and I went into Ashley and had the BEST experience when we were greeted by Ellen we told her we had a certain budget and fell in love with a couch and table. Her and Tim sat down with us and made it happen! They were so easy and fun to work with. They were such a great team together and we will continue to buy furniture through them every time! Thanks Ellen and Tim!
My husband and I just had one of the most delightful and stress free experiences at Ashley. The associate, Ellen, who helped us was so knowledgeable about the furniture and knew how to listen to our needs and all the research we had done. She found the perfect balance of sharing and giving us space to discuss amongst ourselves. We found our dream couch because of her service. Lastly, we had done a lot of research on Ashley furniture before going to the store and the furniture absolutely matched the advertising.
Very helpful and kind and they give great deals!
Experience was great until you have an issue. No one wants to help resolve the issues. I’ve been passed from person to person for days now, no one will get me answers or call me back. The headboard i have is broken, fabric snagged, and the box didn’t include screws for me to even attach it to the side rails. The box was undamaged so someone packages this box knowing they were packaging a broken item and now i can’t even get someone to send me any fixes for the situation i am in.
Very smooth and painless. Even though our customer relations associate was new, he was very knowledgeable and helpful. The management team did a great job assisting in the transaction.
The sales associate - Marland was very courteous and helpful. Would definitely recommend Ashley Homestore in Murfreesboro!
I has a great experience at Ashleys!
Katie did a great job.
Mike was awesome, he took us through the store and found the best pieces to fit our style and budget!
Purchased a sectional for our family room. Caleb was very professional and knowledgeable in helping us decide on furniture that would fit a specific area size. Will be dealing with Caleb again in the future for our next purchase!
First of all, if you go to Ashley Furniture, you ask for Olivia Allen. If she’s busy, you wait for her. If she’s not working, you leave and come back when she is working. Olivia Allen provided us with outstanding service, she is well-versed in the merchandise Ashley carries, what’s available, how to get it, and how to give you the best price on what you are looking for. We were treated like an old friend, never once felt pressured, and it was one of the best experiences I’ve ever had buying furniture.
They honored the price we found online that was cheaper then in the store price.
Are sales.person was Ellen. She was knowable about our item. Was very professional and couterious. I would go back and shop at this Ashley again if my wife and I needed anything else.
Sales team was great and very helpful!
Brittany was so very helpful!! We have a small living room and most of the sofas on your floor are huge. When we couldn’t find anything that would work, she went online and found a sofa that would fit. She made the sale for Ashley. You should think about having a few smaller full size sofas on your floor.
Made an instock pick up at warehouse pretty easy. thanks
Walked in, friendly customer service, no hassle buying, bought what I needed. Good experience
Timothy was fantastic, he was very helpful and not pushy at all. We goat a great deal on a bedroom suite and living room suite. Thank you Timothy for providing exceptional customer service to us. Much appreciated.
Ellen did such a fantastic job. She was able to help us quickly and make the process easier. She knew all of the product specifications and told me some amazing facts. I can't wait to work with her again for our next redecoration!
Brittany was our sales person and she was absolutely amazing!..She was patient is very thorough in her sales. She took the time to work with us, and if it was something that she didn’t know, she took the time to go find the answers I will be purchasing from her again.
Really nice sales team. They worked with us on pricing and we're happy. Delivery in a couple days, so we'll see how it goes.
Outstanding customer service
Knowledgeable and courteous sales associate. Not pushy.
If you're looking for fantastic furniture at a low price, head to Ashley's! The Murfreesboro team members are confident, eager, and knowledgeable about selling you the greatest furniture available for you, your loved ones, and friends. Mr. Grant deserves a big thank you for his help, kindness, and welcoming demeanor anytime we come in to shop!
Our sales consultant Bayleigh was knowledgeable about the type furniture we wanted and the firmness we needed. She had us try a few sofas and then took us to the perfect one. We ended up buying lamps tables and a rug and then a new mattress. All easy and pleasant..
My wife and I just moved to the area and we stopped by to get a couch and Ellen hooked us up with exactly what we wanted and needed! We came back a few days later and snagged chair to go with it. The service was that freakin' good, my wife and I refused to look elsewhere. As long as we're around and Ellen is still here, we will be buying our furniture from Ashley.
Had a great experience. Found exactly what we were looking for and had a very professional and knowledgeable sales woman who gave us a great deal on a new couch.
Ellen was an exemplary sales lady & answered all my questions & worked with me diligently to find what type living room furniture I needed. Ellen is the best. I was impressed with the entire team. You can't go wrong buying from Ashley Furniture. They care about you & Ellen was one of the top superior sales ladies I have ever met. I love my new furniture and she looked through the entire stock for a lift coffee table to find the perfect one. Her work was exemplary & thorough & she never rushed me. She takes her time to care about your needs & selections & thoroughly answers your questions. Outstanding quality in the furniture pieces that I bought. Very pleased. Zero interest for 2 yrs. The managers are very nice & work with you as well. I will continue to buy all my furniture from Ashley. Oufurniture I bought. furniture & informed team who care about the customer & helping you achieve your furniture dream ro
Mike was helpful and asked what I wanted and he delivered with explaining every detail and answered all my questions. Looking forward to receiving my living room set
Salesperson did an excellent job of helping us to pick out couch & loveseal
Tim was awesome. Very helpful. Great customer service.
Staff was friendly and courteous. I was in and out very quickly and financed A Chest of Drawers! 😊
Ellen was phenomenal!!
Great service
Trying not to Be rude …. Wrong couch delivered … waiting to find out what is going to be done to fix
Wonderful, knowledgeable and patient sales staff. 3rd time purchasing from Ashley.
I hate shopping for furniture and I hate salespeople. However, Olivia was great! She was the perfect mixture of being attentive and leaving us alone. We were shopping today, 12/10/23, for nightstands. She helped us find what we were looking for and wasn't pushy at all. We left feeling good about our purchase. I hope the nightstands are just as fabulous when we pick them up next week.
Marland was such a big help to me. He really listened to all my needs and got me the best deal possible. Thanks for everything!
Sandra took her time helping me pick every piece i wanted for my new home! Provided several options to choose from and gave excellent customer service! Will definitely buy from here in the future!
Our buying experience was great from start to finish. Tim was very good to work with and helped us make our decisions on our new furniture. He was very helpful and knowledgeable showing us different Sectionals to work within our space. Overall we feel like we made good choices on the different pieces and looking forward to delivery of our new furniture.
Jaylin was fantastic! He looked around with me and understood what I wanted and helped me see my Vision!
Great experience. She wasn’t pushy and very knowledgeable. We will be back.
Did not mean to buy anything when we walked in, but couldn’t resist with the beautiful furniture and fantastic prices. We were welcomed by Sandra, and she was a huge help! She wasn’t pushy or anything! Just asked if we needed help and was super kind and helpful! We bought a bed frame and mattress from her! We will go back for all our furniture needs! Thank you, Sandra! ⭐️⭐️⭐️⭐️⭐️
Very nice people who can help you and are not pushy
The white glove delivery service was not white glove at all. They rushed in and rushed out and left a lot of the packing on the furniture. For what I paid for on delivery was not worth it.
Great experience with Courtney! She met our needs and gave us a great price on our purchase.
I love this store. I have furnished my entire home through Ashley Furniture. My sale representative is Superman; he was quick, efficient and very professional!
Excellent customer service! Met my needs and went above and beyond to make sure I got the best price around.
Beware! I received a bed that was already damaged that I had to assemble. Apparently they only give you 3 days to report it. They then only offered to replace the parts. They sent the wrong parts and after calling again I have yet to receive the correct parts. What a waste of money! I’m just going to buy another bed from a better quality furniture store.
Never again
Saved a ton of money here
My husband and i were a bit upset because we were having issues online with our approval. I called the closest store which was an hour drive and marland assisted us. He resolved our order and account. Very professional. Thank you marland for amazing service.
Jaylin was great!!!
The guys were very kind and super fast and did an amazing job!
(Translated by Google) Excellent attention (Original) Excelente atención
I ordered a mattress, and the entire process was very easy and positive. Waiting to receive a call back to set up a time. Paid online. This was very convenient.
Outstanding service with Kati as al6.
I enjoyed my experience.
Very helpful and professional
Jaylyn was great. Loved our experience there today. Beautiful furniture.Thank you
Easy in and out !! Thank you
Delivery personnel were polite, professional efficient getting the delivery scheduled at the distribution center to go to the correct address was a nightmare almost 2 months and the making the store and warehouse we’re not communicating.
The person helping me (sorry, cannot remember his name) was so nice and helpful. Not pushy. No sales pressure. Very chill and had a good sense of humor.
Customer service was excellent! Very nice and patient with the customer and also very knowledgeable of what the questions the customer provided,
Marland was my specialist and did a wonderful job!!Was going and check out other stores but he was so nice and informative I decided to do my business with him.Thanks Marland !!!
Ellen helped me get the furniture I needed without me being there for hours. Everyone was helpful and seemed to be happy being there. Definitely made a difference.
Even though this store was under construction it was business as usual. Glad to have done business, Ashley has that warm home feel I look for when it comes to furniture. I always want my quests to feel as comfortable as possible, now here with my new home in Manchester and Ashley I can feel at home again. Thanks
The service was excellent!
Mike was a professional from the moment we stepped into the showroom. Through a few quick and painless questions- he was able to show us a set that met all of my wife's expectations. His knowledge of products, availability, lead times, whole room collections allowed us to make a fast and affordable purchase of quality products to furnish our nrw home. Mike has earned our business for years to come. Thanks Mike!
We had a great experience. Michael Woolfort and Brittany waited on us. He was very knowledgeable about the mattress and polite. I believe she was training but she was nice too. Thank you for guiding us to the right mattress for us.
If I could give a zero I would the whole experience was off when we entered the store worst experience ever
I'm very pleased with my purchase. Excellent service! Thx much!!!
Jaylin was an informative salesman - a true professional!
Nice salespeople. Good product.
I went in on a Saturday, completely planning to purchase a mattress and a sectional for our den. Made both purchases, using my Ashley advantage, had to bump up that credit line a little bit they were able to take care of that for me perfectly and still give me great financing terms. You can even overlook the very loud construction that's going on. My only and constant complaint with Ashley is that you have to wait so long for your items to be delivered, a couple of weeks is great but two months that seems like lack of stock, inventory or production crew. Another kudos, used to Ashley would bill you as soon as you make the purchase, so you are making payments on items you don't even have and that is after making a down payment as well. According to my salespeople that will not bill until after I actually get the items, so that makes me very happy! Thanks actually I can always count on you to furnish my rooms. The whole house is Ashley!.
Thank you for your help in replacing our broken dining chair. We were able to get it same day!
We needed a love seat due to remodeling. Salesgirl listened to our needs and found the right one for us.
Nice furniture
Our salesman Mark, was awesome. He was kind, knowledgeable and helpful.
Maurice delivered our couch today all by himself he did an exceptional job! He rocked it and for doing it all by himself! Thank you so much!
Mike & Katie & Marland brought their best for my wife and I. They helped us with a corner chaise sofa and a king tempurpedic bed. IN a chaotic stupid world we all live in. IT TRULY REFRESHING TO FIND CARING COMMON SENSE FOLKS TO HELP US THRU OUR JOURNEY OF LIFE GO SEE VISIT THE BEST 🏆🏆🏆🏆🏆🏆
Our salesperson, Jaylin, was very knowledgeable and helpful. He was able to negotiate and we felt we got a reasonable deal. We were happy that the sectional we wanted was in stock and we were able to get it the same day.
I found what I was shopping for. Sales personnel are very professional and friendly.
Hi Murfreesboro! I had one of the most disappointing shopping experiences of my life at the Ashley store in Murfreesboro. Hopefully my horrible experience will help someone else. Please read: After months of shopping for the perfect sofa I settled on the gorgeous Sophie sofa. I went to the Murfreesboro location and worked with Helen, who was careless, poorly trained, and very inattentive. I requested that the sofa be ordered in cream and ask to confirm with her multiple times that is was cream. She and the assistant manager assured me that I would be receiving a cream sofa. On the day of pick-up the Ashley warehouse rep loaded the truck with the furniture.After returning home during unboxing My fiancé noticed that the color was in fact gray and not the cream we ordered I called the Murfreesboro store in good faith and spoke with the manager Mark; expecting he would resolve this fairly. He did not! He bounced me back and forth between the store and customer service for over six hours only to say we apologize. They then told me that I would have to rehire movers and repay for a $150 truck to return the wrong sofa and then come out of pocket $450 again pay for more movers to pick up the correct sofa. I expressed it was not fair for me to come out of pocket an additional $600 for a STORE ERROR. After hours on the phone between customer service and store management their best resolution was to have a talk with the sales representative. To make it worse not only did Helen order the wrong sofa she also ordered the wrong table. Please don’t dismiss this as a rant. Let it be a warning from one neighbor to another. If they will treat one customer like this they will treat all customers like this. Shop ANY other Ashley as long as it’s NOT owned by DSG or in Murfreesboro.Your hard earned American dollar and customer experience does not matter to them.
Customer service in store was very friendly but had no idea you’re not allowed to return items that don’t fit and they sure don’t verbalize that during the purchase. Even brand new still in the box. They’ll only exchange for something else if it’s approved by a supervisor. Literally forcing you to only buy from them. For such a large well-known company, that comes across as a scam. I just wouldn’t be able to recommend this to someone else.
Ellen was super helpful!
Local Murfreesboro Ashley Homestore under renovation, but was able to complete order with Mike Woolfork’s assistance. Mike and staff work to assist and facilitate each customer’s order. There are some supply chain issues, still, but we are still satisfied with overall experience.
Please do not buy from this store. All the negative reviews are true. You will more than likely get a discounted price in the store, they will probably find you credit that will work for you, they might throw in some free stuff and promise you "white glove service". This is all a scam!What you WILL receive is the poorest service you can imagine, late delivery, INCOMPLETE DELIVERY, lazy installers that hide parts to not have to assemble, a sales team that says talk to service and an endless run around with no resolution. Do not buy from this store. But if you make a mistake DO NOT SIGN for an incomplete non-assembled product. Prepare to wait a lifetime for whatever needs remedy. Buyer beware. Lastly this is all for terrible quality furniture. If you are looking for affordable furniture in Murfreesboro go to FMO. Wonderful staff, competitive pricing, BEST DELIVERY and impeccable service.
Tim was great. Had left to call PC Florida store to ship to Mexico beach and were not able to arrange sale at that store. Called back and he had everything ready to go by time we returned. Appreciate the service
(Translated by Google) Excellent attention and careful service, they have everything you are looking for (Original) Excelente atención y esmerado servicio, tienen de todo lo que busques
Tim and Mike showed a level of customer that had been missed. Truly thankful for there professionalism too me!
Great customer service.
Jaylin Goodloe was very nice , personable and professional in assisting me in the purchase of a padded chair and ottoman.
Good customer care. Clear understanding of product.
Very helpful and patient
Great place to do business. They were able to work with me on matching the price of an item we purchased, and they also made a fast delivery. Will shop here again for sure!
Courtney was fantastic! Took care of all our needs. Super helpful!
My wife and I stopped by to look at adjustable beds. Thanks to the great service and helpful staff, we found just what we were looking for. We can't wait to have it delivered. We can't say enough about how knowledgeable and helpful the staff was in answering our questions.
Great buying experience. Didn’t feel pressured by sales people. They let us shop at our own pace, while informing us of sales, etc. Thank you to our sales lady, Helen. 😊
My experience at Ashley to buy a new Sofa was great. Marcus was helpful and fun to work with. I have been shopping at Ashely’s for 15 years. There products never disappoint. Thank you Marcus for helping me today.
Mark is a friendly & professional salesman. I will definitely use Ashley in the near future.
My recliner got zapped by lightning. I called the local store number, and you get a corporate system and no one spoke English I could understand. After many attempts, I finally figured out I had to go to the store and make a deposit for a technician to come out. No one at the store had any idea what I was talking about. However, one of the employees was very helpful and made some arrangements. We will see if I get a call from the technician to set up an appointment.
Katie was a pleasure to work with. Thank you very much.
Great service and friendly people!
Bought a recliner couch one of the recliners quit working now for around 2 months . Still under warranty and the GRT warranty said they don't have a service in my area that I can contact someone for a discounted price. I'm not understanding why I would pay for warranty and still pay for the repairs. If I had known up front that they don't cover in my area I wouldn't have bought from them and NEVER again will I purchase any ashley furniture after so many years doing so. And just try and contact this store is in possible they didn't even answer the phone for corporate.
Very great customer service and helped me find what I needed!!
Very poor service and we have to wait two weeks to get the right items. Delivery person was very rude and did set it up where we wanted.
Mike was amazing went above and beyond for me and my wife. I can’t thank him enough. Thank you Mike
Salespersons were very cordial and willing to work with me regarding price, pick up arrangements, time, etc I'm thoroughly enjoying my swivel, rocker recliner!!!
We bought a living room suit from Ashley furniture in Murfreesboro, Tennessee, and the rocking chair had a noise in it where it hit something and he said he was going to turn it in to the store, in which he didn’t then the left arm on the loveseat just falls down on the floor and they sent us the parts and the part for the rocking chair. They sent the parts but they sent us the wrong side for the loveseat and it’s just the material. I don’t understand how that’s going to fix the whole arm from falling off.. then we call so many times we get hung up on or say we gotta do all these things and no one gets back with us. This is a horrible customer service and it’s been a while since we bought it and we still don’t have it. The rest of the arms are sturdier and do not move like this one. It is not supposed be loose like that and fall down to the ground. I will never buy furniture from them again. The customer service here is not very good at all. Update 8/23/2023. Repair man finally made it out and fixed the rocker and went to fix the loveseat recliner and turned it over and found the right arm is significantly broken then noticed someone had tried to repair the left side where it had been dropped from what appears to be at some height and frame is bent. He also stated that this is not the way you would repair this and it had damage before we received it. So that means they sold us damaged furniture that may have been already used. Next step is the better business bureau. ASHLEY furniture is a total rip off company to do their customers like this. I just called them after he left was put on hold. Then hung up on. Typical response from this terrible company.
Everyone in the store was very helpful and they made the whole process go really smooth. The customer service is the total opposite. My footboard was broke when I received it. I called to get it replaced and rather than being able to go back to the warehouse for a replacement, I was made out to be at fault for not making sure that they didn't give me a broken product. Instead of replacing the broken piece and giving me what I paid for which was new not refurbished furniture. You want to try and fix it and waste more time as I wait on a response from you to tell me what can be done. If your policy is to sell people furniture as is then maybe you should take all furniture out of the boxes and make sure they're not damaged before you hand them over to people who are paying good money for it instead of putting the blame on the customer.
Shopping in your store was a very nice experience. The salesman was very helpful, informed, and courteous.
They salesman there are very and patience.
Excellent customer service, and quality furniture at affordable prices. Tim was very knowledgeable and patient.
Timothy was very friendly and helpful. Went the extra mile to find the piece of furniture I was looking for.
Was greeted with a smile & a nice welcome , we told him what we wanted He understood what I wanted & we looked until we found it I believe it was Marcus that helped us, He did a great job
Our sales person was very friendly and knowledgeable. She answered all our questions my husband and I are very pleased 😀
Very easy process. Got in and out very quickly. Staff was very helpful and friendly..
I lost my dad and son in 2020, and decided to get a fresh start by selling my house and moving, and of course, needed some new furniture. I talked to an Ashley sales rep who told me about a big sale on Saturday, July 22. I told her I would be back on that day. However, my daughter had a miscarriage on the 21st, and I was not able to make it in until the following week. The manager still honored the previous discount, and treated me like family instead of just another customer. Ashley Home Store will always be the place I go to for all my furniture needs!
I originally gave a good review because the salesperson was so helpful. Boy, did we get burned hard by these people. Not only did they slip a $600 protection plan on our invoice, but they didn't show up as scheduled to deliver our furniture. We were 10th out of 10 deliveries and they said our driveway was too steep! Lowes and Mattress Firm had been there the same day and had no problem getting up our driveway. I had to take a half day off from work and borrow 2 pickup trucks to get our furniture! THEN, they tell me I have to call the protection people myself for a refund of the $600. The warranty people tell me that only the store can credit it! My husband alredy went to the store and the manager told him they have no ability to credit at the store level!! I've spent hours on the phone with these people and nobody can help! Guess I'm going back to the store...and will keep going there until I get my credit. What they did to my elderly parents was even more disgusting. They called my 80 year old mom & told her she had to come to the store to pick up a rug they bought because it wasn't going to be delivered. So my 82 year old dad drove to Murfreesboro and they gave him a used rug that the public had been walking on. I pulled a bloody band-aid off it!! My dad didn't notice it and shame on Ashley Furniture for taking advantage of them that way! I dont know if all Ashely stores are this gross, but Murfreesboro sure is.
Stoped by today to get a couch. I was in and out in less than 30 minutes and I was able to take it with me same day.Timothy Grant was the sales rep. Really cool guy!
Ellen was very helpful and knowledge
The staff was professional, helped with all my questions. Thanks for a great experience and for helping me decide on a great investment and beautiful bedroom suite!
I’ve been shopping with Ashley for the better part of 20 years. They always do Awesome! As always they are able to provide my family and I with the furniture pieces that we need AND at a great price!!
Excellent service! The store associate provided in depth product knowledge.
Friendly, professional and helpful.
Sadly I had to give it at least 1 star. Sales team knew how to sell at a good price however delivery and set up has been a nightmare. I paid extra for this service and nothing about it has been ideal. Delay on first trip, moved back a week. Second, delivery they don't have correct hardware, moved another week back. Third trip, got missing hardware but still missing another bracket. This time driver states done is done on paperwork ( no mention of a bracket missing). Bought this furniture @ June 20th.... paid @$700 extra for delivery and set up. I have purchased $5000+ in past years and NEVER had this horrible of service.... BTW- this is still on going- still not fixed
Ashley was great! Answered all of our questions and got us set up with what we wanted not what she wanted to push. Will definitely be back and will recommend.
Sales people are helpful and let me to browse without hovering. However, after buying, you can't get in contact with anyone on the phone. I had an issue that could have been handled with a phone call but I had to drive all the way back to the store to resolve it.
Great inventory to choose from. Everyone was great especially our sales person. The bed specialist was great in getting us in a mattress that was best for us.
We had a great experience at Ashley Furniture this past week! Found exactly what we were looking for and Ellen was great--very professional and helpful! Thanks!
Personnel were attentive and so well informed about furniture and mattress. This is the first time I buy at Ashley Store and I will definitely will come back.
Courtney did amazing job. Showed different mattresses. Took time to answer our questions. No pressure. Got to bed of our dreams.
Awesome salesman. Great overall experience.
Pleasant experience. Nice people and not pushy. Returned to buy a coffee table. Salesman was nice but their policy isn’t right. They do not honor the prices posted on the website.
Helen was great! Helped me throughout the entire process and will def be back!
Our sales woman was incredible. She went above and beyond. Answered every single question and got us in and out with everything we needed. We will be back!
Courtney was very helpful and kind. She listened to my list of desires then led me to just the piece I was looking for. We couldn’t be happier!
Ellen did a wonderful job!!!
Great selection friendly service!!!
Great experience . Our sales person was Ellen and she was amazing!
I needed a particular type of chair, and I had the best service from my consultant. She looked up & showed me options on line- and I did end up buying 6!
Our sales person did exactly what we needed her to do. We started looking in the spring and just went and sat on the couch we thought we wanted. She answered our questions that day and gave us a business card. She did let us know about the finance option, but did not push when we said no to it. Today, she once again answered our questions and told us our options. She even stepped away and let us discuss matters. In the end she had an easy sell today because of her patience.
Marcus Haywood provided the best customer service!
The representatives were a great help, attentive, and very friendly. Plan on returning in the near future.
System was down and I still have no delivery date. Very frustrating but Heather was nice and helpful.
Working with Marcus was a pleasure. He answered all our questions and was very knowledgeable. We made our purchase feeling well informed.
My recent visit to Ashley was an amazing experience. Lydia’s knowledge, listening skills & warm helpful nature made my decision & buying process seamless. I have been a loyal Ashley customer for years & will continue to be in years to come!!!
Hopefully, they will make it right, but for now I DO NOT RECOMMEND YOU MAKE FURNITURE PURCHASES THROUGH THIS COMPANY. IF YOU DO PLEASE BE SURE TO READ ON THE WARRANTY AND ASK AS MANY QUESTIONS NO MATTER HOW LONG IT TAKES. My husband and I are very intentional about our purchases and always pay off our balance very quickly. Recently my back went out and we purchased a temperpedic mattress with an adjustable base. We also purchased a new king size bed frame. It took a few weeks to get everything in, but it is all truly lovely and amazing. The mattress is super comfy and has made a huge difference with my back. However, not even a week after having our bed the foot base hydraulic motor blew on the adjustable base (see below). This was when our problems started. The warranty company Ashley chose to do business with and the steps they DO NOT have in place to help their customers when they can't get a call back is why I am even writing this review. My hope is they see this and finally, after two months, help us get our base fixed. Our base broke, and not by misuse on our part. We were in bed adjusting everything when the motor blew and the hydraulic broke. We took all the pictures and filed a claim. They made one attempt to call us that Saturday morning after we filed the claim, but missed it while we were outside. We have called back, emailed, filed a new claim, called the store, gone into the store, and still nothing. It is June 11th 2023. This company's integrity and dedication to their customers after the final sale is what I am reviewing. It is what matters most about a company, and this place definitely misses the mark currently. My hope is they do better for others, and they help me get my base fixed.
It’s really surreal of an experience I’ve had with Ashley’s Furniture. I held off on every buy anything new until I bought my first home. Did that and finally spent days shopping to eventually find a combination I loved at Ashley’s furniture. Now the sales lady was pretty amazing. Super nice and informative. However.. she failed to let me know it would be 8-12 week delivery. So $11k later.. I’m finally getting my mattress delivered. These guys were great and waited an extra 10 minutes for me to make it home. However, the shipping on the remaining of the furniture was a nightmare. Was told 8-12 delivery so I miss work for it. I get text saying enroute and no tracking provided. Come 12, I call and they say they are delayed but on the way. So I wait longer, though now I’m going to be late picking my kids up. I call 2 hours later and they say I’ll get tracking when they are heading my way. So I leave to get my kids when half way in, I get a doorbell notification that they’re there. They won’t wait on me to get back. They blame the software for lack of info even though I called 3 times total pertaining to this delivery. I call back to reschedule and they argue with me saying “they tried to reach you and no one was there”… I have video recording of our doorbell convo, my friends. ;) Another week goes by and I have to have someone else stay at my house cause I can’t afford to miss another day of work for propel who can’t even get proper communication down. Everything seemed delivered well enough. 1 week later, water spilled on the table and instantly takes up the coating?!?? Like is there no form of protection finish on these things? Then my headboard falls down on one side cause the small screws aren’t enough. I’m borderline scared to even use the stuff I bought out of watching my $11k investment fall apart rather quickly. I haven’t been in my home 2 months. Haven’t had this furniture 1 month. I’m not even home remotely enough to justify the wear and tear it’s showing. Horrible delivery experience. Horrible communication skills - throughout the company as a whole Quality is not as it should be, for the price
We had a great experience, the process of buying a mattress and a new bed was very easy and fun. People where very helpful and definitely will come back for our next purchases!
The staff was very friendly and not pushy. Mark was fantastic at showing us different options in tge same kind of style we were looking for in our bedroom. Great to work with, will do it again!
Katie was great! She listened to me and thoughtfully considered what I needed when they didn’t have what I wanted in stock.
What an experience! We have been looking for a new sectional for awhile now and decided to check out Ashley on a whim. So glad we did! They have a such a wide selection and our salesman Mike was freaking awesome! He took his time with us and showed us the type of sectionals we were actually looking for. Let us browse and didn’t hound us (which is a huge plus for me) he helped us measure what we needed and even helped us out getting it delivered. I mean what else could you ask for! We will definitely be going back for the rest of our furniture needs!
They have a great variety of choices. My salesman, Mark, was wonderful! Support staff was also great.
Great experience! Couches are beautiful! Quick and professional delivery!
Ellen was very helpful and very informative and willing to check on some things for me. Regards Betty Jo
Thanks 🙏
The people that suppose to install our bed delivered the bed and then said... Ops we forgot some parts, we will be back in 15 minutes... 6 hours later and no one showed up! Customer service no help at all! We have called so many of them and all we get is "sorry" "no idea what's going on" "we will call you in 5 minutes".... And no one called or showed up! I missed my appointments waiting for them to come back or call but nothing..Horrible horrible experience!
Great salesman, explained all financial portions and product details
They were amazing and I had help from great people
We visited multiple stores when looking to furnish our new home’s bedroom. After a slight hiccup in pricing, our original price was honored and we walked out with a beautiful bedroom set with new mattress. Tiffany, Tim, Mike, Matt and Josh went above and beyond to ensure our physical and financial comfort. We will be returning when it’s time for our next home furnishing project!
Paid for assembly and they left our furniture and assembled nothing. Delivery guy knew nothing about it. Called the local number they provide and it routes you to a call center out of the country. This company is horrible and has horrible customer service.
Both sale men was very helpful
Tiffany was a pleasure to purchase from.
I was told 2 weeks ago when I purchased my furniture it was in stock and would be delivered on Friday. Last Friday I was told oh no it’s not in stock and it will be 2 weeks. Now a week later I’m still being told 2 weeks’. Very disappointed and probably will not purchase anything again from them!
Good selection, helpful associates, transparent pricing at checkout
Great staff. Had an excellent experience they made it personal one on one experience, and not just business
Just stay away. Read the reviews. I also had a horrible experience with Ashley. I now have a furniture issue I need to address. I live 1.5 hours away from the store. Since every time I go to the store no manager or help is available, I called to see if I could speak with management by phone or, if not, will the manager be in-store Tuesday or Wednesday. After going through the automated caller menu, the recording said the store is closed. It isn't.
I knew what I wanted process was easy My sales person Ellen was professional and a delight to work with .
Tiffany and Mike did an excellent job explaining the mattresses to me and helped me find the perfect one.
Lydia Belay was very helpful she found me exactly what I was looking for.
Ellen was so helpful and informative. She did a great job for us!
Punctuality, quality of service
Great prices they went above to help me with my purchase and removal. Highly recommend! Thanks Katie and Mike
.Very helpful and not pushy.
People were very rude. Watch out for exuberant fees for delivery and furniture protection.
The gentleman who helped us was very knowledgeable and helpful with our purchase of a sofa and loveseat. He did good he explained the protection plan as well as help us with a delayed delivery.
Excellent service
It was a great experience.
The salesperson Katie was very helpful and friendly! She worked out any issues we had and got us a great deal!
It was an absolute pleasant experience!! Mark Uchendu was professional and friendly. He's fairly new, so when we had questions that he couldn't answer, he sought out the right person to get the answers, which definitely helped in our decision making! Michael (Superman) assisted Mark in the final sale and know Mark will learn a great deal from him. Super knowledgeable, hence maybe the Superman title! I highly recommend this Ashley Furniture location.
Excellent
Salesperson was very friendly and appeared to understand our needs. My only negative comment would be how the staff pushed so hard to sell the protection plan
Mike Woolfork was a pleasure to work with. We came in looking for a new living-room couch and Mike was able to order the exact set we were wanting. We value great customer service and had a great purchasing experience. We highly recommend Mike and will be happy to send him any referrals we can. Thank you Mike and Ashley Furniture.
The staff was very helpful and very polite
Excellent attention !!! Thank you
Ordered two couches and a cocktail table with the protection plan on 4/8/23 from Lydia Belay. Waited one week and then confirmed my delivery on 4/17/23 for two weeks, today 4/28/23. Called to confirm again as I had not heard anything and it was nearly noon. They reported they lost the furniture and cannot be delivered until 5/5/23 now. No warning or notice to me. Now I have lost time from work, and when asked for compensation was not given any. Phones continuously breaking up when dealing with delivery company that is outsourced. Asked for a confirmation email and it takes "24 hours" to receive, then asked for an extension for when I don't get that email I can call back directly, you guessed it they don't have extensions. If you are going to spend thousands of dollars like I have expecting furniture to be delivered at the time they set, additionally to expect a notice in advance that it won't be, shop somewhere else. Disappointed and will not return for any other furniture.
DO NOT SHOP HERE, UNLESS YOU WANT TO PAY FOR DAMAGED, USED FURNITURE!! In February, we purchased a new dining set, but when it was delivered, all of the furniture had damage & looked used. Black paint on chairs, chipped wood, damaged cushions. The delivery guys told us they don't take furniture back, and we have to file a claim with Ashley to get it replaced. Ashley said they can only send a technician to repair the damages. This is ridiculous! We paid over $2k for NEW furniture! A technician finally came on April 20. He said new parts have to be ordered, and when they arrive, we have to contact Ashley to get another technician out to do the repairs. I've already missed one day of work for him to come out & take pictures. THIS IS UNACCEPTABLE! It's almost May, and we're still stuck with this damaged eyesore table!
BEWARE!! They do not sell new furniture!! We paid over $2k for a NEW dining set, and every piece had damage like it was used! Seats have snags, wood is chipped, black paint splattered on two of the chairs, cushions dirty,... They claim all they could do is send a technician to repair (2 months later). He has ordered the new parts & said when we receive the parts, someone will come back out to repair. This is unacceptable! We paid for new furniture, not a repaired damaged product. Will never shop there again!
PATHETIC customer service. we bought furniture worth more than 8k and most of the items were shipped late and the delivery guys simply left the furniture in the hallway! Half of the furniture has defects and needs to be replaced. Called customer service, was on hold for 35 mins, and there was no supervisor to even talk! Eventually the customer service agent "Laura" came back and said let me transfer you to the manager and she simply transferred me to a deadline! where I kept waiting for someone to answer but no one answered. They don't care for customers after the sale is done. They are very sweet until you buy the furniture but cannot keep up with the delivery or quality! The level of frustration and inconvenience is just not worth it!!!!
Lydia did an amazing job! Thank you much! Mike was helpful for the sleep study as well! And the tea tree oil tip. They were fun and easy to talk to:)
Katie & Michael both helped my husband and I and were a delight to work with. We have shopped in many furniture stores over the years and honestly this was the best furniture shopping experience we have ever had. I actually came in three times in one week and each time they both spent so much time with us, they were very friendly, knowledgeable, and in no way pushy at all. I hardly ever do reviews but I felt since my experience was so outstanding that I just had to. The store was extremely clean and I loved how they had so much furniture but didn’t feel crowded at all. They do a wonderful job with displaying their furniture sets. We purchased a queen bed with a headboard and footboard, 2 nights stands, a mattress set, all new family room furniture and a buffet/sideboard. Ashley furniture in Murfreesboro has wonderful prices. I for sure will be recommending Ashley Furniture to all my family and friends. I am a very satisfied customer.
The Furniture is very cheaply manufactured. The quality is very disappointing. Ashley furniture has been a complete nightmare to work with. They will not return phone calls or honor the warranty. Buyer be aware. Do not spend your money with this business. I recommend you go elsewhere.
We had a very good experience dealing with Ellen in the purchase of a power lift chair. She was very knowledgeable and helpful.
Sales rep Marcus was totally awesome. Very happy with the service! When we need anything else, we will be back.
They charge much more in store than prices on line. I purchased a sofa, loveseat and recliner in store a cost just over 2000.00 only to find it was only 1500.00 on line. I caution anyone shopping in store to clarify prices and don't answer when they ask what's your looking to spend as they seem to make up prices to match what you're looking to spend. That's why they don't have prices on the item. I'm so mad I can't see strigh. Why would such well known store RIP customers off?
Mark, Very professional and patient. Wonderful experience with understanding the product and quality of furniture.
Love the furniture but make sure you study the contract. We we told by our sales person that the end tables, coffee table would match the bedroom. We very much like to color. When finally delivered 3 weeks late the color did not match. Creamy white versus a gray white. I called, got the run around and then finally Nope and did you read your contract. Oops on me but after spending 20k in the store and explaining that i would buy additional items I was told to pound sand. Frustrated for sure because I really enjoyed my past purchases and i will do no more.
The salesman was very courteous and helped me to find just what i wanted.
Great customer service. Ellen brunetti was very friendly & helpful competitor prices rooms to go!
Excellent no pressure shopping! Helpful, knowledgeable staff, and wonderful selection.
Pretty disappointed. Ordered in December with a 4 - 6 week wait time. Still haven’t got it. Can’t seem to get any one from any number I call to give any sort of good date when it will come in. Finally had to cancel. The run around I got seemed as though an 11k purchase isn’t enough to get the items to you when told.
Great service and great customer experience.
Everything went fast and sales person was informative
Damaged furniture requiring multiple deliveries over 4 months. Would not work with me to deliver in boxes.Will never buy from Ashley again.
I found the associates both friendly and helpful. It was a good experience with no pressure to purchase
I am having an absolutely horrible experience with Ashley Furniture. I purchased a sectional set from Ashley Furniture on March 5, 2023. I initially told the salesman I wanted to pay majority of the balance using gift cards but needed to wait until I received a refund from a different furniture store. The salesman told me that in order to lock in the price I needed to open a finance account that day and to come back to the store once I received my refund and use the gift cards to pay down the balance. On delivery day, the delivery guys didn't know how to put together furniture and delivered it unwrapped. One of the pieces had a rip and the cushion on top had noisy plastic inside. I called the salesman and he said if I called the customer service number I could not be refused replacements since they came damaged. I called customer service and was told that the delivery guys didn't close out my order because I didn't sign anything saying that the furniture was delivered so they couldn't request replacements until the next day. I called again the next day, sent pictures of the damage and was told not to worry about the cushion since I couldn't take a picture of the inside, it would be replaced. I then received a very unprofessional email from the manager using texting language and incomplete sentences saying that I couldn't get replacements and a tech needed to assess the damage. If it wasn't repairable they would then replace the pieces. This was NOT what I was told initially. She said someone would contact me within 24-48 hours, but it has been 6 days. I went to Ashley Furniture today and was told that I couldn't pay using my gift cards because the furniture was delivered and needed to pay via the finance company. The finance company will only accept payments from a bank account. This has been an absolutely horrible experience. I have been completely lied to and tricked into opening an account so the salesman could make a sale causing me to pay with money I do not have when he assured me that I could still pay using my gift cards. I would never recommend a store like this with such unethical practices.
I'm having an absolutely horrible experience with Ashley Furniture. I purchased a sectional set from Ashley Furniture on March 5, 2023. I initially told the salesman I wanted to pay majority of the balance using gift cards but needed to wait until I received a refund from a different furniture store. The salesman told me that in order to lock in the price I needed to open a finance account that day and to come back to the store once I received my refund and use the gift cards to pay down the balance. On delivery day, the delivery guys didn't know how to put together furniture and delivered it unwrapped. One of the pieces had a rip and the cushion on top had noisy plastic inside. I called the salesman and he said if I called the customer service number I could not be refused replacements since they came damaged. I called customer service and was told that the delivery guys didn't close out my order because I didn't sign anything saying that the furniture was delivered so they couldn't request replacements until the next day. I called again the next day, sent pictures of the damage and was told not to worry about the cushion since I couldn't take a picture of the inside, it would be replaced. I then received a very unprofessional email from the manager using texting language and incomplete sentences saying that I couldn't get replacements and a tech needed to assess the damage. If it wasn't repairable they would then replace the pieces. This was NOT what I was told initially. She said someone would contact me within 24-48 hours, but it has been 6 days. I went to Ashley Furniture today and was told that I couldn't pay using my gift cards because the furniture was delivered and needed to pay via the finance company. The finance company will only accept payments from a bank account. This has been an absolutely horrible experience. I have been completely lied to and tricked into opening an account so the salesman could make a sale causing me to pay with money I do not have when he assured me that I could still pay using my gift cards. I would never recommend a store like this with such unethical practices.
I purchased a sectional set from Ashley Furniture on March 5, 2023. I initially told the salesman I wanted to pay majority of the balance using gift cards but needed to wait until I received a refund from a different furniture store. The salesman told me that in order to lock in the price I needed to open a finance account that day and to come back to the store once I received my refund and use the gift cards to pay down the balance. On delivery day, the delivery guys didn't know how to put together furniture and delivered it unwrapped. One of the pieces had a rip and the cushion on top had noisy plastic inside. I called the salesman and he said if I called the customer service number I could not be refused replacements since they came damaged. I called customer service and was told that the delivery guys didn't close out my order because I didn't sign anything saying that the furniture was delivered so they couldn't request replacements until the next day. I called again the next day, sent pictures of the damage and was told not to worry about the cushion since I couldn't take a picture of the inside, it would be replaced. I then received a very unprofessional email from the manager using texting language and incomplete sentences saying that I couldn't get replacements and a tech needed to assess the damage. If it wasn't repairable they would then replace the pieces. This was NOT what I was told initially. She said someone would contact me within 24-48 hours, but it has been 6 days.I went to Ashley Furniture today and was told that I couldn't pay using my gift cards because the furniture was delivered and needed to pay via the finance company. The finance company will only accept payments from a bank account. This has been an absolutely horrible experience. I have been completely lied to and tricked into opening an account so the salesman could make a sale causing me to pay with money I do not have when he assured me that I could still pay using my gift cards.
Fantastic. I’m a sales person, so I am a very tough sale. Michael was outstanding.
Marland was extremely helpful and very professional!
My wife and I went into Ashley for a furniture piece. Ellen, the associate that assisted us was very professional, kind and knowledgeable. We were in and out in no time with our new piece arriving within 7 days!
Salesperson was very nice and professional, he made our experience very enjoyable
I was on the fence about ordering from the local store versus online store. Very glad I went in the store, I got a great price.
Courtney was very knowledgeable & helpful.
Good salesman -- helpful to work with me to arrive at the couch and bed we needed at a good price.
ellen very nice and knowledgeable about the products. i am very impressed on their program to give back to community
Everyone at the store was so nice. We have our two grandsons who will be living with us so we needed furniture for them. Extremely helpful and easy.
Ordered over $10K worth of furniture back in November we were told at the time of ordering majority of it would be in by our move in date at the end of December, when the first shipment arrived we got a uhaul and found out the day of our pickup they closed the warehouse so they rescheduled it and we rent a 2nd uhaul and go to pick it up the following weekend and only get half of our sectional and 2 dining room chairs so we wasted money on 2 uhauls for not even half our furniture, they then gave us free delivery and we were told our furniture would be in at the end of January, we just received our last piece of furniture yesterday March 11th. We also still have a half built bed in our bedroom that isn’t fully assembled and the pieces for the bed have been there since the beginning of February when they delivered it with no hardware. They then came on March 9th with the hardware to build it and still didn’t have all the hardware but they told us they would come back later the same day with the rest of it. We waited till 1:00 in the afternoon to call to see what was going on and find out they don’t have the hardware and weren’t planning on coming back they left our mattress and box spring against the wall and the half built bed in the middle of the room blocking everything where we can’t even put the mattress and box spring on the floor we asked if they could at least send somebody out to disassemble it until the rest of the hardware comes in and they couldn’t do that we asked where we are supposed to sleep and we were told by the customer service agent we can sleep on the sectional we just bought and wait 7-10 business days for the hardware and then said that’s all they can do and aren’t able to help us, we then call the store and they said it’s out of there hands and they can’t do anything to help. My wife and I have now slept on the sectional for 3 nights in a row we haven’t heard back from anyone and don’t know what’s going on with the pieces to our bed or when it will be built. If you are looking for furniture stay far away from Ashley furniture
Krys was awesome! she went the extra mile to get me the deal i wanted!
Courtney was knowledgeable and helpful. Made the whole process easier
Great experience, Krys was personable, knowledgeable, patient and very helpful. 😊
Great working with associate JAYLIN, who was very patient with me as I wandered & roamed throughout the store looking to spot certain items. The checkout system seemed slow & it took a while to go thru process.but otherwise enjoyable!
Friendly not too pushy. Now that I have ordered I can't believe it takes 2 months to receive.
Had a great experience buying furniture here! Marcus helped us buy everything, he was very knowledgeable and understood our needs. Great prices as well!!! 10/10 recommend
The wedge of our couch was broken when delivered.
I initially gave a 5 star review because at the point of purchase that’s how I felt. The Salesman was polite and helpful as well as the manager that was on duty. With all that being said our sectional was delivered and severely damaged. I have called and left a message with no call back. Now we’re are left with no living room furniture for the next week. This was us giving Ashley a second chance after a terrible experience buying our bedroom furniture and you see where that got us.
Lydia Belay was awesome And Mike Woolfork ,in Murfreesboro, TN. They both made us feel very comfortable. They worked together to get us a great deal! We'll be back to work with Lydia again!
Jaylin was a really nice guy to work with. I ordered my furniture without any issues. Received a fair deal. I am a repeat customer and would definitely buy from Ashley again.
We were met with a welcoming smile and asked to help us. We were quickly directed to what we were looking for. Our sales rep was so pleasant and helpful. We found what we were looking for in a short time and we’re able to make a purchase the first visit. Great experience!!
Fantastic people they went out of there way to help The you lady Katie was very interested in making sure we got what we needed
Looking forward to our new bed! Thanks Krys!
Went into Ashley looking for a headboard and ended up buying a bedframe and sectional. The sales person who kept bringing up how she is the assistant manager showed us a few items. We found some we liked but let her know we did need the bedframe fast. We asked several times if it was in stock and she assured us it was and would be delivered on 2/18/23. Then we looked at the sectionals and she again confirmed it was in stock and would be on the same delivery. So we fill out all the paperwork and leave. We get home, which is about an hour or so from the store, and she calls and says a part of the sectional is out and she doesn't know if or when it will be back in stock, but that we could upgrade for $300 more and delivery date would stay the same. A couple days go by and she emails my wife and says its been delayed a few weeks. About a week goes by and my wife emails her for an update and she never replies so we call the call center who then advise us its been delayed till late April, early May. Thankfully the call center helped us get the order cancelled and we were then able to go to America signature furniture last weekend who sold us better quality, cheaper furniture, and got it delivered today on the date they said they would. Would not give the Ashley in Murfreesboro 1 star, but since it is required, I had to. Save your time and money and go elsewhere.
Update 5/30/23: We’re over a year in now, and our couch is still broken. AHM is who Ashley uses for repairs, and they are as ridiculous as Ashley Furniture. We’ve been scheduled 3 times for service and the tech doesn’t show up or their customer service tells me we weren’t actually on the schedule. We take off work for this and are losing money, on top of the $6000 we paid for a broken couch! Please take this as a warning and DO NOT BUY ASHLEY FURNITURE. Experience in the store was great when we purchased our sectional in April 2022. Unfortunately, one of the recliners was defective when it was delivered in June 2022. I called customer support and they sent a tech out who said the arm needed to be replaced. Some time passed and another tech came out and replaced the arm. It didn’t fix the problem and the tech told me to contact Ashley and let them know the seat was the issue. That was toward the end of December. I went straight to the store and was told a tech would be contacting me. I didn’t hear from anyone, so mid-January, I called customer service who told me there was no work order but she would start one for me. On January 31st, I received an email asking for pictures of the damage. I responded stating the damage was apparently on the inside of the couch and I had no idea what to look for. In addition the techs had already taken multiple pictures. Weeks went by, and I heard from no one so I called customer service again. I was told I’d hear from someone within 48 hours. So 4 days later I called customer service back and let them know I hadn’t heard from anyone. The rep told me I was actually scheduled for a service call on 2-21. I told them that no one had communicated this to me and he said he didn’t know why but it was in the system for 2-21. Today, 2-21-23, I’ve once again called customer service and am now being told that there must have been a scheduling conflict because the tech can’t come out and they’ll try to get me in tomorrow. We’re a tad over 3 months from owning this broken couch for a year, with no idea if and when it’ll be fixed. This is not good customer service, Ashley.
DO NOT BUY FROM THIS STORE. We purchased a Rawcliffe sofa and within 2 months it busted in 2 different places. We paid $499.99 EXTRA for the 5-year service plan. We began calling the store in AUGUST 2022 (got it in May 2022) to have someone come fix the couch for us. The store gave us the runaround, we called literally 20 times over several months (have the phone records to prove it) and still, we have a broke down couch we paid of $3000 for that we can't even use... We finally filed a claim in small claims court in Rutherford county. We won, and the judge ordered that Ashely Furniture had to give us our money back. It is now Feb 23,' and have again called the store MULTIPLE times, and they will not give us our money. They tell us Cooperate has to handle this and give us an 866 number that goes to a call center, who then tell us they can not handle the refund issue. DO NOT BUY FROM THEM. We feel 100% we have been scammed. Not only are they being dishonest they sell you high-dollar service plans, that no one honors and you are just out of luck. PLEASE take your business elsewhere.
Jaylin was incredible. He knew exactly what we wanted. I feel certain we will choose Ashley for all of our future furniture investments.
If you purchase ANYTHING using their in-store interest free financing scam, you are stuck with the product once it leaves the building or gets delivered…period. It’s unethical and no one should buy anything at Ashley or at least this location.
Garbage return policies; garbage delivery promises; just bad in every way. Get your furniture from anywhere else…Amazon, Price Point, Haverty’s, Big Lots, Dollar Tree, or even Goodwill. You WILL get ripped off if you buy from this Ashley Furniture.
This is just an update.Per the February 10 response to my original negative review, I emailed Ashely Furniture at their email address. Three full business days have passed and have yet to receive a response. Similarly, I sent a direct message to their Twitter. They responded that they would investigate it and get back to me. That last communication from them was on February 10. There is no indication they care about customer service at all!
Very knowledgeable
I knew I wanted it when I saw it...love at first sight for me!! Ashley had a wide selection of furniture. Store was clean and organized. All of the customer service agents were pleasant to work with. All and all I had a fabulous experience!
Saleswoman was not pressuring us to buy, but, buy. Was very helpful and had access to detailed info in case she didn't have an answer. The selection ranged from laminate to real wood furniture in all sorts of styles, even some 70s looking stuff (blue velvet bed frames!). I highly recommend.
I was there a few weeks ago and after looking other places I returned to Ashley today. Just so happens the same salesperson was there and he remembered me. Very friendly and professional.
You - 8:23 PM DO NOT BUY FROM ASHLEY! Ordered furniture- was to be delivered by December 27, 2022. Was put off and off several times. Furniture finally to be scheduled 2.4.2023, truck breaks down. They asked us if it could be delivered the following day, 2.5.2023 and asked us our time preference. We told them Sunday delivery is fine but will need to be before 12pm. 12 pm comes and goes, no furniture, no call. Tried contacting all the numbers that have text me, called numbers that have called me, get a text response back “We are closed”. I had somewhere I had to be at 1:00pm but I waited around a little longer, 2pm still no furniture, no call. I left. 5pm I get a call, we are in your driveway, no heads up keep in mind! I had to call my neighbors to come and let them deliver the furniture. Had the pathway all ready and cleared, room empty. They dumped my furniture by the front door, did not unpack it, did not take the trash off and DID NOT ASSEMBLE IT! I will never recommend Ashley and will be contacting the BBB! Buyers beware!
Great job from our sales person. Very professional, knowledgeable and helpful.
Katie at Murfreesboro Ashley Showroom was helpful the moment we walked in the door. It took us only 15 minutes to decide what we were going to buy because of her knowledge of the items we were looking for. Thank you Katie! We love our new furniture!
We had a great service and everyone was very friendly
I sent my son and daughter for lift chair. They were impressed with the assistant manager whose name was Tim. They bought the chair.
Hands down one of the best experiences at a furniture store. From the start, Timothy was personable. He helped us through our uncertainty and answered any questions we had. I definitely recommend visiting and letting Timothy help you with all you furniture needs.
This store is ok. There are a lot of nice items but when I googled the same item, I found for a much cheaper price. Sometimes even half the price somewhere else Update: In response to your response, Ashley Furniture, I lowered my rating to 2 stars regarding the response as well. I am not sure if this is an automated reply, as is seems generic, but my question to you would be, why do I need to email you anything regarding a purchase? I clearly did my research while in the store and found the same products at a very cheaper price; therefore, it would only make sense that I did not purchase any items in the store because I purchased them elsewhere at a cheaper price.
Mike was great. Very nice and personable. No pressure just helpful
Thank you. I liked the service of the staff. They are friendly and helpful.
Salesman was very helpful and Ashley had the best selection of dining chairs, which was what I was looking for.
Our experience has been an absolute nightmare. The people who delivered our furniture were extremely unprofessional, were irritated when we told them we paid extra for assembly, and didn’t even have tools with them. They literally asked us to provide them with a screwdriver and everything they needed to assemble the furniture. That just seemed incredibly tacky considering we paid a few hundred dollars extra for white glove delivery and assembly. How do you drive around all day delivering furniture and you don’t even have as much as a screwdriver with you? They acted as if they’d never assembled furniture before, because they ultimately couldn’t figure out how to put the table together, and left us with a half assembled table. In fact, we’re pretty sure they damaged the table when trying to put it together, because the table is stuck in place where it won’t slide in or out for the leaf, so we basically just have an unusable table with a giant hole in the middle. Now they’re saying it won’t be until March until somebody can come and fix it. We went to the store to ask for help, and they essentially said they have nothing to do with the delivery people, but refunded the white glove delivery fee. Don’t contract out to a third-party delivery service that you refuse to stand behind or get involved with, because in the end, we bought the furniture from Ashley, so we expect Ashley to fix the issue. We will never buy furniture from them again.
Terrible. The furniture quality is low and the there is no longer a return policy only an exchange within 72 hours so make sure when you are purchasing something you know exactly what you need. The salesperson will lie to you and say you have 30 days.. you do not. Ashley customer service number has a supervisor Luz or something that hung up in my face because she had another call. Between the store and customer service they keep sending me back and forth back and forth. It’s a complete joke. $8000 wasted.
Ask for Mike. He listened to what we were after and took us right to what we needed.
Well, I posted a complaint a couple months and mysteriously it is gone. Emma and Matt will not return my calls and I have had a recliner ordered since July. Just to add to the story, after my post we received a call a couple weeks later that I would have a new recliner today! We have email confirmation. We call and they dont know anything about the delivery. As stated in my previous review I have an attorney involved. I dont care if it costs me 5x what the recliner cost. Its now about principle and I will not go away until I get a full refund or my recliner.
Will absolutely go without furniture before I try to purchase from Ashley Homestore in Murfreesboro, TN ever again. I have had nothing but issues from them. I purchased furniture on 9/5/22. We went months without living room furniture before finally having buy more furniture elsewhere. Now, I'm being stolen from as they will not credit what I paid in cash, in the store, towards my account on the one item that finally showed up undamaged. I hate leaving a review of this nature, but their other customers really should take this into consideration before doing business with them. I really hope this reaches someone higher up, as I would like to have a conversation with someone to hopefully this resolved. I feel wronged and stolen from to say the least.
I ordered a dining table and a bedroom set, the 2 night stands and the dresser arrived damaged. I called the customer service 5 times and every time they say a technician will contact me to fix the broken parts, no one contacted me.
My shopping experience at Ashley was wonderful! The sales staff didn't over do it with offering assistance & there was no high pressure selling. Katie assisted with my purchase & was very knowledgeable & helpful! I would recommend Ashley & definitely Katie to anyone looking for furniture!
Ellen was an AMAZING sales representative. She was extremely helpful and went above and beyond to get me everything I needed.
Excellent sales person and the price was right.
It was wonderful the people was great and looking good
We have visited twice and both times service was great and friendly. We recommend speaking with Mike (aka Superman) if you stop by.
Krys was my sales associate and she was awesome. Very friendly staff and nice store.
Friendly people. We were able to get in and out very quickly in time to eat lunch! Great customer service.
I've changed my review due to some issues I'm having with the company. The sales person Katie was very helpful and kind and I appreciate her. However, as delivery has neared problems have arisen. Calling the delivery number yielded a person with barely passable English who provided the same scripted answer over and over, even when the script did not match my question. Multiple calls to the local store where I made my purchase went unanswered. What's bad is the actions on the phone of a manager, Damon, who could not have possibly expressed a less caring attitude to the delivery concern I had. I was very put off. I will accept delivery. Whenever it comes. But Ashley Furniture can be assured that their manager's non-caring attitude, and the lack of solutions by their customer service, combine to ensure I'll never step foot in their store again.
A great experience with Chris. She was GREAT!!!!
Nice furniture
Mike Woolfork was great to deal with! Very patient and not pushy at all.
Krys Stringfellow was amazing made our purchase an experience and a pleasure to do business with Ashley!
Very good
Very friendly and helpful.
Michael (a.k.a. Superman) was awesome! He was very helpful, patient and kind from the get go with finding a sectional with recliners. Highly recommend purchasing furniture from here and talk to Michael! :)
Very professional.
Sectional was damaged on delivery. This has taken 18 weeks to get delivered so it is very frustrating.
It was a very relaxed atmosphere. Nice selection & Tim our sales person was great!
Our experience at your store was very pleasurable. Timothy Grant was personable and knowledgeable and had answers to all our questions. He was there if we had questions, but not overly pushy. We would highly recommend your Ashley store to anyone! All employees involved with our purchase were at the top of their jobs and very professional.
Tiffany was very helpful and friendly. Our experience was very good. Thank you
Worst experience ever. Do not order from Ashley. I ordered a bedroom suite in September and still haven’t received it entirely be end of year. Delivery has been to my house 6-7 times and either brought no parts or one or missing parts. I call customer service. They are nice when they get your money, after that customer service sucks! I call and complain and ask for help and still more delays and excuses. $7500 bedroom suite I’m sure it looks nice. I took old bedroom suite out so I’m sleeping on my couch for months. I’m sure I will need a new sofa when I finally get my bed. Still waiting after 4 months although I was told it would be delivered in 4-6 weeks. Haven’t offered me a discount partial refund anything. Have an attitude when you call about your order. Again pieces are beautiful- delivery and customer service sucks. Once I complete my bedroom suite I wouldn’t ever deal with Ashley again!
Kris is so polite and helpful! I saw what I wanted right away and came back the next day to purchase. We hired our own person to pick up, His name was given to us by Kris. Can't review that yet as it hasn't taken place. But so far so good!
Great customer service very helpful.
The sales associate was timely and courteous. It was a pleasant experience.
Pay more and get it else where or you regrate it, Bought a comfort set 4 weeks ago supposed to be mailed to me from Ashley two weeks ago just found out coming from third party seller package is lost and store manager refusing to refund our money or find our order or at least try been there three times she is on the phone with her boyfriend or husband fighting have no choice to take them to small claim court horrible experience super rude useless manager she is waist of time
Lydia was an awesome sales consultant! She was very patient with me and made sure I got the best deal! And made me feel like I was family! I will definitely come here again because she’s family to me know!
I haven't bought anything here in years, but I popped in today as one stop on my millions looking for the perfect wall shelf. Though I haven't found it yet, I had to stop and leave a review about the fabulous employee that noticed my quick pace, asked me for more specifics about what I was looking for, told me they used to have one thing that might meet those requirements, walked me over to where it used to be, apologized for not being able to help, and then let me go. The last few times I've been in, I have felt hounded to purchase something, but this was a breath of fresh air and a fabulous help. She saved me a ton of time, and I wish I'd gotten her name so she could receive kudos from her manager for making me more likely to come back to Ashley Furniture in Murfreesboro for my next furniture need.
I had a delivery 12/26 between 3:30 an 6:30. I followed the route all day. I got all ready for my bed delivery. At 4:30 ish it was heading to my house. Next thing I knew it is heading back to The warehouse and I get a text that the driver has arrived get ready to say hello. No one was here!. Know it is 5pm and no one can or will help me. I have no bed yo sleep on tonight and know will get me my bed to me. I will never buy ANYTHING from Ashley's and I promise I will make sure no one else does either. Absolutly no customer service to make a big error on their part right!
Trey was awesome. Very informative, understanding and helpful. Made it is easy and painless. Keep up the good work. Seems that everyone in the store was pleased to be there and they worked well with each other.
The service was really good and helpful
Well, I think some compensation is due here!! This is BEYOND RIDICULOUS So today is Saturday, Dec. 3, 2022 and the delivery guys just left and this was supposed to be my last delivery of all of my furniture and still they DO NOT have it all.My husband and I will be sleeping on our mattress on the floor until our bed gets fixed now. A gentleman called me Friday and said our bed was complicated and heneeded to know what we had so I went into the garage and read what was on the 2 boxes that where delivered with our 2 delivery. He said good that means we have all the parts. Well, when the guys got here today they tell me that they do not have the 2 post that support the Headboard and they don't have my other night stand.I think its time for me to call Channel 2 or Channel 4 News, this is beyond ridiculous. No one knows what anyone is doing. I emailed my sales rep., this week and haven'theard back from him. I DO NOT won't the Mirror that goes with my dresser anymore. This needs to be taken off my order B814-36 $185.01I DO NOT wont a delivery, text or call from (Jenny, the chatbot), or warehouse until ALL of my furniture, pieces are in and ready to be delivered.Its almost been a year I have been waiting for this furniture.Donna Howard Escalation SpecialistAlbuquerque, NM 87104731-891-3612She is the one that has been dealing with the warehouse and scheduling deliveries. Mike Woolfork our awful Sales Rep. which types in all caps when he does respond. I don't care who you are. If you are in sales, you must make it a priority to check your emails and he doesn't. He even says it's easier to get me by calling. I'm not calling someone after a certain time of night and sometimes it's easier and nicer for me to send an email versus call because of me being mad. He is located at Ashley Furniture 460 N Thompson Ln. Murfreesboro, Tn 37129 615-425-3339Delores Derr
Every single item we ordered from Ashley was delivered damaged, every single item had to be replaced, sometimes multiple times. The latest items we purchased, surprise surprise, are also damaged. We’ve called the customer service 800 number 4 times today to try and request a refund, yet every single customer care rep we spoke with would not allow us to request a return and refund. We were told by at least one service rep that Ashley has no return/refund policy and all sales are final despite their very clear refund policy on their website stating otherwise. We’ve repeatedly had the calls get disconnected, and had service reps laugh at us. This is by far the most unprofessional service we’ve worked with. Will never do business with or recommend any one else do business with Ashley Furniture.
We went to the store to buy a mattress found the one we wanted. Filling out the paper work it said delivery date would be November 11th I asked the sales lady about it and she said No don’t worry about that it will be delivered November 4th! Waited all day it never showed up, so I called and they said there is nothing they can do it will be delivered the 11th! Strike 1! The 11th comes and they delivered our mattress set it up and then told me it would take 24 hours for the mattress to resume full shape. One week goes by and the mattress is super high in the middle and the head and foot both slope down about 4 inches! I went to the store to tell them about it and one guy said no problem we will just send another one out! Then I get told I need to email them pictures I said ok which I sent them. Next I got a phone call that they were going to send out a technician to my house on Friday December 2nd as that date is coming close I haven’t heard from Ashley no text, email or phone call so I called today and got told that NO one is coming out and that they decided we have to sleep on this mattress for 90 days I told her no I will just bring the mattress back and they can give us our money back and she told me I can not do this! This lady was very very rude, horrible customer service! I am so very angry at Ashley Home store in Murfreesboro TN! This is not my first time shopping with Ashley my whole house is Ashley furniture! I have never had any problems until this store! They are very rude, lie and just give you the run around!
Awesome people and excellent customer care and customer service. I can appreciate the support and effort they put into helping me with my ideas I wanted to do with my home project.
The salesperson Tiffany Moore was very helpful and friendly while we were trying to pick out our two accent chairs. We enjoyed working with her as we made our decision.
Krys and Trey were so helpful! They made our experience very relaxed and pleasant.
Ellen was amazing 👏
Trey Bonnot at Murfreesboro Ashley store was great to work with in purchasing a new couch and loveseat. Very helpful, not pushy at all. Would definitely have him help us again.
Krys and Michael (Superman) were extremely helpful and knowledgeable!
Purchased a dresser from Ashley picked it up from the warehouse and it was damaged. So Ashley had to order another one. Get a call stating the new dresser came in but it was also damaged. So needless to say another dresser was ordered. My husband went into the store and told them what happened and said we had to call the 1-800 number. Person at the customer service line said we had to go into the store and there was nothing they could do since another dresser had been ordered and was due to come in. Received a call yesterday and was told the dresser will not be in because it's on back order. Went into the store today and was told that we had to call the 1-800 number and talk to someone after we already spoke with someone at the number who told us we had to go into the store. This is the worst. Ashley used to be decent but now it's trash. I will be sure to go to Rooms to Go or American Signature. It didn't want to give 1 star but had to post this
Very disappointed! Ashley furniture has really let me and my family down! I won't be buying anything else from them. So bad it doesn't deserve one star!!
We ordered furniture in September and on October 14th they made delivery attempt number 1. Not only did all our furniture come damaged, the driver went to the wrong house first tore down a power line and damaged the side of building, and the driver was confronted by the homeowner. The driver then gave false information to the homeowner. During the second delivery attempt they brought a full size truck and got 3/4 the way up our driveway and refused to complete the delivery. It is now Nov 15th and Ashley Furniture still refuses to pay for the work done to repair the damage their delivery driver caused. Do not shop here it’s not worth the hassle 🙄
Nice staff. Good reception. They were knowledgeable and worked with me to find the furniture I needed.
Krys Stringfellow at the Murfreesboro, Tennessee location was kind enough to help my family and me find exactly what we wanted and needed for our kitchen! Krys made what would have been an otherwise tedious process an absolute pleasure!
My daughter and I had the most positive experience at Ashley Furniture. Krys was so personable and went the extra mile to help us find the dining room set we were looking for and walked us through all of our options in purchasing our furniture. Definitely recommend going in to see Krys! She’s the best.
Friendly people and affordable prices...
Terrible customer service, numerous false statements and last minute switches. Have made many purchases here before, this was absolutely the worst.
Tim and Courtney were extremely rude and lack customer service. They consistently left out details of any interest rates, delivery time, and tied to pull the bait and switch tactic. I have been a long time customer and after todays experience I’ll never be going back. Today’s experience was extremely disappointing and disgusting. I’ve never seen two people have more attitude in my life. Oh, and not to mention the clucking hands, a.k.a. the rest of the Staff talking about us as we were trying to check out. It’s clear they need to do clean house of staff and replace them with people who understand the theory of customer service.
I should of read these reviews before shopping here. It is as bad as they say. They have nothing in stock, and everything is back ordered for months. I've been trying to exchange an item for months. Please avoid if possible.
If you buy the protection plan the outsourced company does not stand behind the cleaning of a product. They will find any loophole to not do what is promised. Ashley furniture does not stand behind the protection plan. They basically say that’s between you the customer and this outsourced company. I will not purchase from Ashley again. This is dishonest and wrong. They basically make you buy a protection plan but it is worth nothing! Total scam! I cannot believe a company as large as Ashley doesn’t have a better resolution or stand behind their furniture. When I reported to Ashley I spoke to 2 different managers from Ashley that both agreed the company needed to clean the furniture claimed but neither one of them could help or do anything. Their answer was to call back another day and make another claim. That’s insane! Why can’t people just do the right thing? Why can’t Ashley stand behind their protection plan? I have purchased a ton of furniture through Ashley over the last 6 years. They just lost a customer!
If you buy the protection plan the outsourced company does not stand behind the cleaning of a product. They will find any loophole to not do what is promised. Ashley furniture does not stand behind the protection plan. They basically say that’s between you the customer and this outsourced company. I will not purchase from Ashley again. This is dishonest and wrong. They basically make you buy a protection plan but it is worth nothing! Total scam! I cannot believe a company as large as Ashley doesn’t have a better resolution or stand behind their furniture. When I reported to Ashley I spoke to 2 different managers from Ashley that both agreed the company needed to clean the furniture claimed but neither one of them could help or do anything. Their answer was to call back another day and make another claim. That’s insane! Why can’t people just do the right thing? Why can’t Ashley stand behind their protection plan? I have purchased a ton of furniture through Ashley over the last 6 years. They just lost a customer!
Would give 0 stars if I could. We ordered furniture in September and still have nothing. Every time they have attempted to deliver the furniture it has been damaged TERRIBLY. Torn leather, stains, scratches, completely BROKEN. Do not buy anything from here unless you want to go months without furniture. 🙃
I waited a year for this bed. The headboard was bumped into a piece of furniture while being delivered. They did not record it needing to be fixed. Now I am paying for a bed that is scratched and they don’t want to fix it.
Tiffany was so amazing and help us so much. We love our new bedroom set thank you 😊 please go here I recommend it and ask for Tiffany !
The worst delivery service
Krys the assistant manager was very kind and helpful. She was very welcoming as I walked into the store. Asked proper questions to guide me in the right direction. Made the process easy. Had been to Ashley Furniture Store several times and never had that experience that Krys provided.
Friendly and very helpful explaining my financing options Edit: I made this review two months ago and have changed my mind. First, I still don't have any of my furniture. Recently, I scheduled a delivery for Dec. 24th, but they called and told me that more of my furniture is on back order, mind you I picked everything out mid-October and was quoted Nov. 17th. I gave it a couple of weeks. It's Dec. 21st. Nothing. At this rate, it'll be 2023 before I get anything, and they expect me to pay full price for everything. I'm a very patient person and hardly ever complain, but this is too much. I just want my furniture.
Ellen was especially helpful. She walked me through the entire store as I told her what I was looking for. Up front she was aware that I wouldn’t be buying that day and that I would be looking at other stores. She found exactly what I wanted in a sectional with great fabric and recliners. She gave me her contact number for any questions I might have later. I looked at 3 other stores with sales associates who couldn’t be bothered to show me around their stores. Those stores had nothing that appealed to me and if the staff couldn’t be bothered to help me I didn’t want to spend my money there anyway. Two days later I returned to your store to purchase the sectional shown to me by Ellen. A good sales person makes a huge difference in deciding where I spend my money. As I just moved, I will be needing several new pieces and will be returning to your store .
Great experience. We found exactly what we were looking for and Chris was very knowledgeable and thorough. They knew their products inside and out. And CC the 30% off sale yesterday was a nice surprise.
Tiffany was very helpful in my search for bedroom and living room furniture. Kind and courteous.
I order a table and chairs in March and did not receive it until October. The delivery process started with a critical piece to the table missing so I declined the order. The second delivery attempt came with a damaged table. I declined and asked for compensation and the rep said she would compensate me. The third attempt came with another incomplete order. This time another important piece was missing. I declined the delivery and asked to be compensated the rep agreed and told me I would be compensated for the inconvenience. I asked when my order would be filled on October 5. On October 3 I called and asked about my order and was told it would 2 more weeks. I asked the rep would I be compensated for this too and he put me on hold to confer with a supervisor and came back with an offer that I did not agree with and I asked him home much had I received in compensation so far and he said none. I was really put off at the point. I asked him had I been lied to get me off the phone and he didn't know what to say he said I should have received a code and the rep should have processed the discount while I was on the phone. I asked to speak to a supervisor and he kept trying to explain. I asked for a supervisor a couple more times. He finally puts me on hold for several minutes, comes back and said he wanted further explain and I told him I wanted to speak to a supervisor, he put me on hold for several more minutes and when came back he said it would be 45 minutes before I could speak to someone. I asked if I could have a supervisor call me back he said yes, took my number and until this point still haven't talked to a supervisor. This process was terrible and I will let everyone I can know not to do business with Ashley's.
We’ve been an Ashley customer for 5 years now and have come back (as our style changes, or we have a new addition to the fam to buy for) 3 times now! Olivia Allen is the last to help and inform us and she was knowledgeable and patient. I will say the delivery process is not up to par. Would strongly consider skipping delivery, if you do not have someone sitting at home and have young children. (Would just pickup in la vergne if you have the means). Other than that, good furniture for the price!
Not happy. I only gave 1 star because I actually like the chairs I ordered. #1- I ordered 2 chairs the first week in September and was told they would arrive October 1. I still don't have them and each time I call, the date keeps being pushed further out. Also wondering why I had to call and no one called to notify me of the delay. #2- I decided to finance the chairs because it's 0% interest and why not. My information was entered incorrectly so I was rejected by all of the financing companies. When I called to correct the error, I was approved, and THREE credit cards were opened in my name. I was sent cards from 2 of the companies, and when I called the store to ask which of them was actually paying for my chairs, it was a company that didn't even receive a card from. When I asked how this could have happened, the manager did not know the answer, and suggested I try back tomorrow. #3- Now I have to cancel 2 credit cards, which negatively impacts my credit score, which was previously amazing, hence the reason I was able to get approved for 3 credit cards. AND I STILL DON'T HAVE MY CHAIRS!!
Ellen was very helpful and a pleasant person to work with!
We ordered/purchased in-store, and it took 6 months to get our furniture. What a drag. To the defense of Ashley we made the purchase at the end of the "Supply Chain" shortage, our experience may have nothing to do with Ashley Furniture at all. The company could have done better keeping us updated. Our Salesman Mike was great and would follow up whenever we asked. The delivery gents were pretty cool, but did leave a few pieces of packaging in the yard, nothing of any severity. Outside of the time it took to get our purchase, Ashley Furniture did an outstanding job.
Mr. Grant was very patient with me. I came in with visions of what I was "thinking" about buying based on researching the Ashley website the night before. So glad I came into the store instead of buying online. The experience is much more rewarding because I could touch and see what I was getting. What I originally thought I wanted did not meet my interest once seen in the store.
Ellen was excellent and instrumental with our purchase and future purchases.
I purchased over $35,000 worth of furniture 4 months ago. Had problems from day one. Then finally after 4 months, service came out to repair electric reclining chair, love seat, sofa, bedroom set. 1st piece he starts on did not have a proper tool, told him were stores were. He text me 2 hours later, says I need to reschedule my service that he could not make it back. Meanwhile he leaves a couch turned upside down taken apart in the middle of my living room. Then last Tuesday deliver tables all scratched up. To make matters even worse customer service was non existent. So even farther, I got tired of couch upside down, I started to move it and my back went out and hurt bad. I do not recommend to anyone to buy Ashley Furniture as they do not stand beside products and the customer service is terrible. DO NOT BUY ASHLEY FURNITURE!!!!!
Horrible service the sales rep was really nice as he lies right through his teeth. I have waited over a month still never received my order. Had to go to the bank and get it certified and notarized and then they refuse to sign it. Call the better Business bureau they've gotten over 30 complaints about this store. I've canceled my order and if you put money down you're going to have to fight to get your money back. By law they can hold it up to 60 days I believe but that's it I better have my money back. Don't shop here you better off going to rooms to go..
I was looking for living room seating, open to recliners, sofas, loveseats, etc. I am a little particular and visited 3 other stores before making a selection at Ashley. These guys were so helpful, and they helped me find some great deals ontop of the already reasonable price. I highly recommend shopping at Ashley and there’s no doubt in my mind that I’ll be back soon making my next purchase
Two of the chairs delivered are uneven. I called and they scheduled a repair appointment for Saturday from 8am to 5pm. Stayed home all day waiting and no one showed up nor contacted me to reschedule. Just save your money and frustration and get your furniture elsewhere. I will be posting this in every social media platform to all my 100k followers Update: after my review posted, the repair guy called and said he'd be arriving in 30 mins. Not once was he apologetic about being an hour and a half late, he was also not prepared to fix my furniture. When I scheduled this appointment they specifically told me the repair guy would leave my furniture showroom quality.
(Please read )My wife an I went there an found the couch we wanted fell in love with it. They told us it would be 3weeks before it would come on, an we was fine with that. So we did the paperwork an because of the price we had to split it into sections hers an mine, so when they contacted saying her part was ready she gave them instructions we didn’t want delivery until the whole couch was in. A few days later the call me an said my part was in. We was happy so we scheduled the couch for delivery. So the night before delivery I threw out our old couch. They tried to deliver only her end of the couch. I was like we were told the whole thing would be delivered at once. So I called an they said my end was a month out I told them to take it back. Then I was called an the said 7 days I would have my couch. The whole thing,so delivery day was time came an went no couch. No phone call nothing called they said I wasn’t home I’ve been in the same place all day. Then they was like is your house white with a black mailbox. I live in an apartment so I ask them to call the driver and let them know they could come an deliver it to the right address they said they couldn’t do that because they don’t have the drivers phone number an it would be another week or so before I could get it delivered. I use to think highly of this place bought a bed room furniture from them. But after this this company lost a customer forever. I would advise everyone go an shop elsewhere
We purchased over 35,000 dollars in furniture about 4 months ago, we received bedroom set, lights not there, had to wait to come in, living room comes in separately, reclining chair comes ripped, sofa has problems with recliners, waited on reclining love seat, comes a couple months late, recliner has issues, phone charger don't work, our living room table set just came in Tuesday all scratched up. To make issues worse took a couple months for parts and for them to schedule service. Finally service man shows yesterday starts working on electric reclining chair to replace leather side, he realized did not have a tool, left to buy one, then texts me 2 hours later, says I need to reschedule my service after already waiting 4 months, leaves reclining chair upside down partially taken apart in middle of living room, call customer service to get resolution, was they could get someone out October 20th, So a chair taken apart and upside down in my living room was not a problem for them. I would not buy any products from Ashley Furniture, the product is not what they say it is and they can't support it. Above all their customer support is non existent. DO NOT BUY FROM ASHLEY FURNITURE!!!!!!
Ellen was awesome!
Tiffany was professional and personable, patiently answered all of my questions and did her best to soothe my nerves about the arrival time of my sofa. Would return to do business with her again when the need arises!
Tiffany was great, She was very patient and found exactly what I was looking for great price as well
Dustin was phenomenal, he was knowledgeable about the mattresses, and the bases, we talked him and the sleep expert, Mike, and bought our Tempur -Pedic, and glideaway base, overall a great experience, and definitely will be back!
4 months to get correct product. 9 delivery attempts with wrong items. Worst customer service ive encountered in over 20 years. Two word description: Professionally Incompetent. Once they have your money, you're on your own if they make a mistake. Dont expect your sales person to know a RAF from a LAF nor management to spare even a penny for your thoughts. Recommendation: Spend the extra money and goto Havertys or somewhere reputable.
Got a good deal
Let me start by saying that not only would I never recommend them to anyone but anyone who is currently looking there run.. it has be nothing short of a nightmare. From admitting to giving our paid for items away because we didn’t show up in their 7 day window to receiving a 3rd of our complete order the first time having to replace everything except 1 piece of a sectional being told I would receive a refund for all the issue I have and never received that to being told most recently my order was ready for delivery then being called a day later told I need to pick it up. Went to the warehouse to pick up and to my surprise it was suddenly lost. Then receive a call that now it’s being delivered from 515pm-815pm Friday to all the sudden today being told one of the 2 items being delivered is still not being delivered.. then in the last 15 mins received a phone call from their delivery driver that they will be there shortly. Advised that my time was from 515-815 he said I don’t know what to tell you if your not there you’ll have to figure out. Umm wtf we paid so much money to have so many problems…. Ashley’s sucks I will never get them my business again.
I had a terrible experience with Ashley. To start, my set continuously was delayed. The first time or two, I didn’t mind. But it was delayed almost 3 months from when I was originally told it would be ready for delivery. Once it was ready for delivery I received my set but 3 pieces had heavy scratches and dings. This happened TWICE! it wasn’t until the third delivery that my items were finally delivered to my house without significant damage. Don’t bother trying to go to the start to complain or find out any info. They say it’s all on there warehouse workers and will not do a thing to help. The customer support line is a joke as well. Spend over 30 mins just waiting to speak with someone only for them to not be able to answer when my items were to arrive or why they were arriving damaged. I highly doubt I EVER shop here again.
UPDATE: Ashley replied to my comment below. I have emailed and text the number provided and I received the same exact response or lack there of from my original complaint. This was not helpful whatsoever I have been calling this store over a month literally 7-8 times trying to get my couch repaired that is 3 months old. They keep giving me the run around and say my service date keeps changing. I’m begging someone please help me. This store took my money but can’t seem to figure out why service won’t come fix it.
Mike was extremely helpful and a pleasure to work with. We will probably come back just to buy from him.
Very polite and helpful staff. Took the time to make sure I had the match for my dinning room table. Shopping there was a pleasure.
10/10.
I am a new Customer that ordered a bookshelf bed in late June. ....today is Sept 9th no furniture....no reason no apology no replacement...no communication....we have had 7 different delivery dates and none have been fruitful....no call to say why it's not coming or if they even are or not....called to talk with corporate rep said she has no supervisor and there's nothing she will do...not even speak with anyone...at this point I don't want it...now they say I can't cancel .....Ashley is not the best. I will be going to rooms to go from here.... thanks for nothing Ashley and we'll be dropping off the other order to the Murfreesboro store we want no relationship with you any longer
Delivery Service is extremely poor. Delivery Customer Service was unacceptable and difficult to communicate and coordinate. In store management did not follow through. We purchased our furniture (3) months ago and we are still waiting for it to be delivered. Would not purchase anything from Ashley unless it is a in-store item.
Mike was very knowledgeable and helpful. Was able to get what I need with no time wasted.
Courtesy Answer all my questions and help me to gel best deal Thanks
My wife ordered a bed frame to go in our new house. When I opened the product to be put together the quality was terrible and the headboard was damaged. Went to the store today to return it and get our money back and because we didnt report the problem within 72 hours they wont give our money ba k and wouldnt take the product. One of the managers also called my wife a liar when she told them that the salesman told her that she had to take out a credit line through Ashley to make the purchase. He said he knew the salesman and he would never do that. We then called the customer service center and they tried to only give us 20% of our purchase back in store credit. They eventually gave us full credit but only because we fought with them. Once we spend the money that we are being forced to give them, we will never do businesses with them ever again. I suggest you do the same. Worst customer service i have ever had. PS: Ashley, do not bother to respond. You are wasting your time.
I bought cash a bed in November 2021. more than 6 months ago and I’m still waiting for it. Bad, really bad experience. I do not recommend to buy here . if they don’t have the product in stock don’t buy it, otherwise you’ll be hung waiting endless time.
Ok, We've about had it with Ashley at this point. After being scheduled to arrive on 5/31/22, the delay in shipping seemed appropriate. Then the bed was delayed (to 6/7) , and we understand things happen. Then delayed again (to 6/29) for a month. Then another month (to 8/9). Now we finally get a delivery, but it's only 3/4 of the bed, with assurances that the other part will be delivered this week. And once again, no still no part of the bed. They then charged my account for an item that I have not completely received, and we have had zero communication as to the delays and deliveries, only recourse is have to sit and hope something shows up, as what are we supposed to do with 3/4 of a bed. These are unacceptable business practices and we are extremely dissatisfied with Ashley furniture.
Customer service I’d give a 10. Associate Stan at the Murfreesboro store was wonderful.
Run, yes RUN. Was delivered a damaged love seat, tried calling multiple times, got no answer. Went to the store and it took an act of congress to get any help. Then tried to deliver a replacement that had been opened. On the 3rd try it has now been 2 hours beyond the delivery window. Got a text saying it would be 6 minutes. That was an hour and half ago. They won't answer their phone. Manager Mike is nice but everyone else is just the opposite. I've done my best to warn you.
First time ive gone into a A. F. store ..Went in looking at a new recliner.. I had a promo code online as well as free shipping on the model i wanted... Initially they said they couldn't use online discount code... they did some stuff on pc to work on price to match online... after a few min they had beat the online price by $3 so I ordered it on the spot... A great level of customer service was shown as well as being very polite & professional... Def will shop with Ashley Furnature again!
Walking in and we were immediately greeted and acknowledged by Dustin Peralta. He was very knowledgeable in his work, and had a solution to every question we had. He was so sweet and kind and one of the best associates we’ve had the pleasure of speaking with during our hunt for furnishing our home. By far, the best experience we have ever had in any Ashley HomeStore and in any furniture store we had been in previously. The rest of the staff were quite friendly as well, making our acquaintance and making sure we had everything we needed!
Don’t buy from this place!!!!!!!!!! They don’t keep their word an have to wait over 2 months for them not to deliver what you bought!!! Save time an money an shop elsewhere!!!!!!!!!!
Great experience! My salesperson was so helpful and knowledgeable, she did a great job!!
Bought an item on clearance from here and didn’t get what I paid for. Sales person was very nice and was able to get me a deal for the one item. It was from a very pretty collection by Rachel Ray. Went over and paid and went back 2 days later and they sold my item to someone else. One of the managers was very rude to me and asked if I was able to load it by myself ( I was told that someone was going to help me load it into my truck) when I told her that I didn’t have any help except for my mom she rolled her eyes and walked away. She later came back saying she had just sold the item to someone else that very day. She then showed me the same dresser but in terrible shape and said that it should be ok because I still got it at a good price. The said dresser was legit falling apart. I was very upset about this experience and I still haven’t gotten my refund. Please buy furniture somewhere else cause they clearly don’t label items or try reasoning with you. I wish I could give this place 0 stars….
THIS IS FOR THE MURFREESBORO, TN LOCATION ONLY If I could leave less than 1 star I would. In February My son and new wife bought a piece of furniture from the Ashley Store in Murfreesboro, TN. At my encouragement they spent $10,000 because I told them Ashley would provide great quality and customer service. 2 months after receiving the furniture a leg broke off. They started calling immediately trying to get someone to come out and repair it. For the last 3 1/2 months they have been given a total run around. Numerous phone calls were made to the store and even 3 trips in the store trying to get this resolved. We have spent hours on hold only to be told that we needed to call yet another number. Finally today I have had enough! I felt like my kids were being taken advantage of so I called and spoke with a manager. That manager told me that they could not guarantee their furniture more than 72 hours and that she could not even put in a service request because it "wasn't her department" . I was told that once you purchase from them they have no responsibilty as to the quality of the furniture and that I would have to take it up with the manufacture. She was hateful and non caring. She even told me that she wasn't the one that made the furniture or sold it so it wasn't her problem. If she is the manager then Yes it is very much her problem. While waiting for hours on hold I was subjected to continuous claims of how great their customer service is but in reality it is the absolute worst I have ever experienced. I do not recommend that anyone ever buy anything from the Murfreesboro, Tn location. We did not purchase from the Manufacture We purchased from Ashley and that is who should make this right. This broke 2 months after purchase not a year or longer and if Ashley Furniture can not stand behind their products more than 72 hours then they need to shut their doors.
I must rate something that’s the only reason the get a star worst customer service from one of the managers today didn’t get her name but it doesn’t even matter never again
I purchased a bedroom set around May 10, 2022. When it was delivered, I noticed the drawers were leaning from the left. I was instructed to call in to the store or use the agent chat to set up a request. That was completed within the 72 hour requirement. I was told I would receive a call. That call never came and I called in to see what was wrong. I was told the workorder had been canceled and again told I would receive a call. That call didn't happen. I went into the store where I was passed between employees who told me they were too busy to help. After around 30 minutes in the store I was given a piece of paper showing July 29th they would be out to assess the situation. I called the store around 2 and was told I was no longer on the schedule. When I questioned it, I was then told they could not help me and hung up the phone. I still have not been contacted with a resolution or an appointment. I would not recommend a purchase based on my experience.
Great experience overall. I truly appreciate the information and assistance provided by the sales associate ( Katie). I will return again to furnish the remaining areas of my home.
I love my furniture and the sales guys were great. If I could leave the review for those guys it would be a five, however, it's not a complete experience without delivery. First, I was scheduled for a Saturday and guess what, cancelled with notice. Reschedule for the next Saturday, OK. Window for delivery 1215-315, ok cool. Get an text saying 21 minutes out. I'm ready. One gore and forty mins later they arrive. A bit irritated now. Guy comes in and asked to see where the furniture was going. I showed them. Then... I had to sign a waiver, "Just in case we damage your house." Are you f'n kidding me?!? Unbelievable. Mover was pleasant enough but that kind of contract deal is not acceptable to me at all. My parents bought some furniture from Havertys and the movers were employees of the company, not third party contractors. I'm not done furnishing my house but I know where my next furniture will not come from!
Sales person was nice. That's it! Still waiting on furniture almost three months after purchasing. Getting passed from person to person with another excuse. Considering legal action!
Yeah! Great customer service until you pay and place your order! I ordered furniture in February. We still have not received it. I’ve been unable to speak to an actual person to help us. The automated server says 2-4 weeks out for delivery. It said 9-11 weeks in February for a couple months. This is ridiculous. At this point we should have our furniture at a discount! This could have been communicated on the front end. I am so disappointed and annoyed! I highly do not recommend!
Buyer Beware: After paying $4,000 up front, 5 months later 2 of 6 pieces were finally ready to be delivered, and these 2 pieces were promised at 6 weeks. After an additional 2 week wait to get a delivery date, I chose to rely on Ashley's real time tracking app. First thing in the morning the delivery was to arrive at 1:00, then delayed until 1:45, then delayed to 2:15, then 3:30. At 2:30 I went into my yard to do some work for 30 min. I didn't take my phone because it's summer, I live in the south and it would overheat and shut down in 5 min. At 3:00 I came back inside to see a text telling me the delivery person was at my door at 2:36, almost and hour earlier than what the app said AND 6 min after the message saying the would arrive at 3:30! I called customer service to ask if they could turn around. A very rude person said you get once chance a day, they weren't coming back. I explained how I relied on THEIR tracking app and could they please make an exception, his response, "That was your mistake, the app isn't reliable." Really? I called the store and the manager very unapologetically said I could reschedule, but I would still be charged for today's delivery as well as the second attempt. With great frustration I cancelled the entire order, but they are still charging the fee for the missed delivery, I paid up front, I can't stop them. So Ashley gets all your money upfront, gives you unrealistic delivery windows, lures you into using a useless app and can charge double for delivery. My message to Ashley Furniture is take a down payment, don't tell customers they will have furniture in 6 weeks and make them wait 5 months. And take down your useless app!!! I'm done with them.
The excellent customer service that I received was more than enough to make my day quick and less stressful. I was greeted a beautiful smile and a very knowledgeable person who allow me to shop without being right on back. Would recommend Ashley’s furniture to my friends and family for sure.
We ordered a bedroom suit from this location on June 4th. We were told it would be delivered in 4 weeks. 4 weeks came and went without any contact, so I called and was told it was delayed until July 23rd and “it’s the customer’s responsibility to call on status” when I asked why I wasn’t notified on the delay. Now it’s July 29th and the furniture was just delivered but the slats for the bed didn’t come with feet, so I still won’t be able to use it. I’m now told it will be 7 days for the feet to come in, but we’ll see. The customer service is horrible.
My Sales Associate Derek was extremely helpful and attentive. He made the buying experience seamless and was able to get me the best deals.
We have had one of the WORST buying experiences ever at Ashley furniture. We purchased about 15k on furniture back in January and we have still yet to receive our entire order. We were told “worst case scenario” our order would take 14-16 weeks to arrive well here we are 25 weeks later and we are still waiting on two nightstands. Our order was scattered between 4 separate deliveries, so far. However, that is not the worst part, because I understand that things happen that are out of our control at times. The worst part was their lack of concern and communication. My wife has had to call them on multiple occasions, not once have they been proactive with a phone call or an email. Our salesperson Courtney told us that she does not deal with that, she is just a salesperson. They have not offered any compensation, not even an apology, their customer care is atrocious. Needless to say we will never shop there again and I would encourage you to think twice as well. Sincerely, Troy Asher.
Dustin was an excellent salesman. He was not pushy & very patient. Excellent selection of inventory. Store was clean and presented well.
Was great customer service, Lydia Belay was very courteous and answered all our questions worked with yes to get within our budget
Awesome experience & Bailey worked with me to get me what I needed! I was very pleased!
Great experience! Ellen was friendly, listened to what we wanted and got us a great deal
Delivery driver did not knock at my door. I took off work an entire day waiting on the Delivery that cost $220.00 plus tax. Nobody callled and Delivery driver had no number to be reached. I would not recommend ashley furniture in murfreesboro tn to anyone
Unusually terrible service after the sale. Good luck trying to get someone on the phone who can and will actually address a problem if you have one.
Horrible experience after they sold us about 11k worth of merchandise. Ordered merchandise in January 2022 and salesperon said we should be getting our stuff in about 2 weeks. Here we are mid July 2022 only thing we got is the bed . Been lied at all this time about delivery. Called and called about fixing my address that salesperson wrote wrong in my paperwork and nobody has taken care of it. Every time I call they just apologize. I wouldn't be surprised if they apologize at this review. Wish I hadn't step a foot in the door honestly. I don't even know who to blame I guess it's my fault. So people if you do shop here hopefully you have a better experience than mine. Good day.
Our salesman Derek was amazing. He helped us get the exact bedroom furniture we wanted, simple and at a great deal. His supporting managers were great as well. Big Mike thank you too! We will be back soon for more !!
Great store loved the employees there they have really good acknowledged on their stuff
Trey, Michael, Matt & “Superman” were absolutely incredible! Trey and Michael were able to answer every question and go into detail to help us pick out furniture. Have been to several furniture stores and have never had such a knowledgeable and wonderful team experience!! 10/10 will be returning & recommending!
Trey was very professional and patient with me during my visit. He is hard working and very knowledgeable of their inventory and pricing options. I felt like I was treated fairly and not being ripped off.
The timing was excellent, however the bed was not assembled correctly and I cannot get through to Ashley to get it corrected.
I was delivered a damaged table!
Order came 3 months late, chair legs scratched, small hole in upholstery and the dresser drawers are scuffed. I am still waiting for my couch and bed I was told was in stock and ready to ship April 1st. Never again
I was here yesterday and literally walked past 4 associates and not one said Hello, Can I help you find something. Although I found exactly what I wanted and needed there. I refuse to spend my money there. Customer Service goes a long way.
Bayleigh was wonderful. Very energetic and knowledgeable about her product. She made furniture shopping enjoyable and carefree! Very pleased with the overall service and experience your store showed me in helping pick out some furniture pieces!
The sales lady, Tiffany, was pleasant and helpful.
Store employees threatened to call the cops for me inquiring about furniture, saying it's "out of the store's hands" and I would just have to accept it. Manager was rude and disparaging. Acted like asking about the whereabouts of a bench for a dinner table that had to be rejected during a delivery was too much of a hassle, you know, so my family could sit together at dinner after months of waiting. Having shopped exclusively at Ashley for furniture for the past 15 years (and $20-30K worth of furniture), I will no longer continue such patronage due to the sheer dysfunction, rudeness, and craftsmanship of Ashley. This is not the same service and quality that made it a pleasure to shop here.
I would give zero stars if this was an option. I purchased an entire home of furniture in September 2021 and went through their financing option. I have been overcharged several hundred dollars, to which I was told wasn't their fault, and essentially tough luck. We had partial pieces delivered, wrong pieces delivered, and damaged pieces delivered. The store manager is useless. Corporate gave nothing but the run-around with no resolve. I will never, ever shop AF again, nor recommend to anyone.
I would give zero stars if this was an option. I purchased an entire home of furniture in September 2021 and went through their financing option. I have been overcharged several hundred dollars, to which I was told wasn't their fault, and essentially tough luck. We had partial pieces delivered, wrong pieces delivered, and damaged pieces delivered. The store manager is useless. Corporate gave nothing but the run-around with no resolve. I will never, ever shop AF again, nor recommend to anyone.
Superman took EXCELLENT care of us!! I’d recommend asking for him when you visit Ashley Furniture!!
Enjoyed and our sales( Derek) done a great job.
_______This was my initial review with 5 stars after my purchase on 6/11/22______________ Lydia was fabulous. She treated me like I was her top priority AND I got a tremendous value. _____________This is my updated review___________ The in-stock items I purchased were delivered timely. The delivery date on the out of stock items I purchased were delivered 3 months and 17 days post putchase. I made 5 calls to their "customer care" department (not in the U.S.) Each time I called I was given a different "estimated" delivery date. When I made the purchase I was told my out of stock items would be available for delivery in 4-6 weeks, which didn't seem bad at the time, so I made the purchase. The delivery delays have been very frustrating. Now that I have my furniture I am very pleased with it, with the caveat that the sectional sofa I purchased seems to be showing considerable wear in less than 4 months. Initially I gave them a 5 star review, but changed it to a 1 star review considering the delivery delays and total failure of their customer care department. Now that I have my furniture I will give them 3 stars because I like my newly received items so much. The last remaining issue is my coffee table arrived scuffed, and the delivery team notified them a replacement is needled. We'll see how long THAT takes! You will have to do better if you want my return business.
Odra Valentina told me my furniture was in stock and would be delivered the day I move into my apartment. Not the case at all… so disappointed!!
Mike was the best. Selection was great and what I wanted was in stocks. Great experience overall.
Very friendly service. Katie helped us and was not pushy at all, which we loved. Selection was much better than 2 other large name furniture stores.
Derek was incredible! So helpful, personable, and straightforward. By far our favorite sales guy we’ve ever worked with. Couldn’t be happier with our new couch! Thank you Derek!
Great experience. Lydia was awesome, very knowledgeable and welcoming. She thoroughly but quickly guided me through the process of picking out furniture that met my needs and went over all the paperwork with me which ensured me I got a great deal. A+
The staff is great. Very helpful and respectful. They aren't poachers who make you dread going into the store. Delivery dates are an absolute mess and most of the time it shows up damaged the first time. That has happened both times I bought furniture from them. My biggest issue is that I haven't had a good night's sleep since I bought a bed frame from them because it is so uncomfortable. The slats they have made for it aren't level because every other one has a leg attached to it that makes it at least a .25" higher than the other slats. The way the bed is built makes it impossible to try and fix it on top of that. Beautiful bed frame but horribly, horribly designed.
I ordered furniture from Murfreesburo, TN location and they told me my furniture would be in on a certain date. Every week since that date I call and they promise me it will be here the following week. This has been going on for 2 months now. The salesman Zander is ignoring me now so I talked to the manager of the store and no surprise that she was supposed to call me back and never did. Worst customer service I have had. I don’t recommend going there unless u just want to be left guessing when your getting your furniture for months and them purposely lying on delivery dates just to get the sale.
Valentina was very accommodating & nice.
Superman is always nice and kind. He knows his stuff and this is my second purchase with him. Thanks 😊
Mike aka Superman, the Temper Pedic Dr., was awesome, very knowledgeable and a pleasure to deal with, very pleasant shopping at Ashley’s!!! We will definitely be back!
Trey was great! Very kind and very helpful!
We purchased 5 thousand dollars worth of furniture that was in stock. Only to find out the products are, effectively, backordered. (Would you want a headboard delivered without the rails?) Customer service is designed to be ineffective. You will to be placed on hold for half an hour so someone who has no idea about your situation can give you conflicting information. The people who work at this particular store are amazing and courteous people. It's the ossified corporate structure that plagues most industries.
Went in to purchase a new bed frame and recliner told the sales representative I was moving to Knoxville was quoted a price and paid it then was called and said price was wrong because I out of area the manager GREG and MATT basically said they didn’t want my business. BE VERY CAREFUL spend your money elsewhere! Or learn for yourself just ask for GREG
Trey was amazing ! He was completely honest and helped me save the most money I could while getting the best quality ! I couldn’t of done it without him ! Definitely will be back :)
Do not buy from here without doing your research first. Furniture shopping is not a buyer friendly experience, Ashley Furniture is no exception. The prices of the items in store are priced above what they actually list on their website for. They will give you a “discount” off of their over marked furniture to make you feel like you are getting a deal and you will drive home still paying more than MSRP. I called them out for this when I almost fell victim to their sales tactics and was told “come back when you are actually ready to buy and we will give you our best deal.” I guess being willing to put a deposit while you close on your home isn’t serious enough. Wound up buying the same Ashley furniture at another furniture store for thousands less. Do not fall victim to these shady sales tactics. They do not care about you. Only your money. Cross shop online and over the phone before you ever step foot in a store!!! The only reason I gave 2 stars is because their showroom helped me find the bedroom and living room set that I wanted. However bought elsewhere
I had the pleasure of meeting Courtney McWhorter who spent so much time with me to find the perfect mattress! She was so kind and patient and very knowledgeable!! I look forward to working with her in the future!
WORST MANAGEMENT! My entire home is furnished from Ashley’s. Within those purchases I purchased a dining set. It started showing some signs of watermarks (the top bubbled). I contacted the insurance company, they had someone come to my home assess the damage & within a couple of days I received an approval for a full replacement. The approval stated I should report/contact to the Ashley’s I purchased it from with the approved claim. I went in and they said the lady in charge wasn’t there. However, they took my information and said she will contact me. Never received a call, so I went to the store once again. As soon as I got there a sales rep directed me to the person I needed to speak to “Emma”. As I approached her I asked “Mrs. Emma?” She quickly responded “Yeah, I’m at lunch” I proceeded to tell her I understand, this is my second attempt to reach you in store. She then again said “yeah, I’m at lunch”. I then said, so who can help me? She just ask a rep. That was next to her and proceeded to walk away. As the young lady is helped me, I proceeded to look upwards and it there was a sign on the wall saying Manager on floor : Emma McGhee. Sorry Ashley’s, but if this is what you call management, you will soon have no customers as I will no longer purchase from this store.
I cannot say enough bad things about this company. They will lie about delivery dates and they will lie about when they receive materials. Pretty much they will just all around lie about anything. Do not try to get ahold of a manager because you will spend 3 hours and get hung up on multiple times. Please do not buy from this awful company. Take your business elsewhere.
Evidently your company don't want to sell anything for I've tried all day to order couch. Your stupid card isn't worth a dam.
Tiffany was great! She helped us find the perfect couch.
We are now having issues with the cracking and popping sounds with the armless piece of our sectional. A call to customer service led to a service ticket where someone will come look at the piece. More of our time wasted on this faulty furniture. Once you purchase...the store will not help in any way to rectify issues. Very disappointed with this company and quality of their furniture. $2000 + and left with this. Please shop elsewhere.
Worked with Derek, and he was awesome! He made my shopping experience very pleasant, as he was knowledgeable about the various products, but not pushy. Because of this experience, I would certainly shop there again.
After having some not too good experiences with other Ashley store locations in Nevada, my husband and I were hesitant to even walk through another Ashley door here, in Murfreesboro, TN. But, we wanted to find our exact mattress that we had sold with the rest of our furniture in the sale of our home in NV. We were greeted by Big Mike, the assistant manager, and let’s just say that everything changed from there. Mike was fun, friendly, outgoing and very knowledgeable. He made us feel welcomed and assured us that our experience here would be a complete and different one. He brought us over to the mattress department where we were introduced to Mike….aka “Superman” the mattress specialist. After spending a couple of hours with “Superman Mike” we were sunk! We’ve never knew how much fun mattress shopping could be!! Both M & M listened to our needs and helped us with some of our biggest purchases! Best of all, we made two new friends in a state where we didn’t know anyone! We HIGHLY recommend this Ashley location and you absolutely need to ask for Mike and Superman Mike! Thank you….for everything!!
My whole experience with Ashley has been a nightmare. I've kept getting damaged and filthy furniture over and over again. I told them i wanted my furniture brand new and in the box since that's what im paying for and they have yet to send anything in it's original packaging. After telling them to send the items in their box they sent me filthy damaged furniture and I refused to accept it. Ever since I refused the damaged furniture they have been rescheduling the delivery to every Friday and bringing the same exact furniture over and over again. I've gone outside to see why everything is always damaged and filthy and their trucks are an absolute mess.
Edited from 5 star purchase when we initially purchased to 3 stars after 2.5 months. Would give about 2.5 if I had the option. We purchased a sectional and got a great deal because the manager at the time (no longer there now) said they had two in the back they needed to get out. (If you purchase new, you either get it delivered for a fee or have to pick up in Smyrna/LaVergne). We were never told it was as is when we purchased. When we got home, one throw pillow was missing and a we had two corner cushions instead of a love seat cushion so it didn’t fit just right and wasn’t curved around the edges. We made it work while we tried to get a replacement. We were never then told it was as is, but then manager said he’d order throw pillow and cushion for us. We never heard back. We went back in to try to resolve the issue with someone else and doubt that’s going anywhere either since we’ve not heard back on that either. They did mention us buying the cushion, but we were never even given a price or anything. They were suppose to be checking to see if we could swap out cushions. We decided to cancel out protection plan and dining set we had on order. We’re hoping to get our ottoman still and just be done with Ashley. A positive note: If you’re purchasing new and picking up at the warehouse or having it delivered, you probably won’t have the issues we’ve had, but we don’t plan to shop there again due to this ordeal.
my bed is to be delivered in 5 days I could've gotten it sooner but it wasn't convenient at that time. good time on getting it. I am so anxious to have its delivered.
Experience was very good for my new bed. I am anxious to get it. I have had arthritis in my back so hope it helps me whole lot.. Trey was such a nice salesman. He wasn't Pushy. I told him what I wanted and he and Mike helped me so much and were both very courteous. Thank you Trey for being so Nice and courteous to an old lady.
At the end of February I paid cash for a sectional couch. I was told it would be arriving mid April. Mid April has arrived so I called to check up on it and now they are saying mid June delivery. That’s 2 months from promised delivery date. So I requested to cancel. They are saying it’s 10 percent cancellation fee. It would be fine to pay 10 percent if I wanted to cancel prior to expected delivery date… BUT 2 months late and they still want me to pay. I have called twice and still am not able to get a manager on the phone. This is the 4th couch I have bought from them. I will NEVER use this store again. If you can’t fulfill orders don’t steal customers money. Give them a refund if you can’t deliver as promised
Had a great experience at the Murfreesboro location. Everyone was so friendly. I worked directly with Greg. Even prior to coming into the store, he worked with me via text which streamlined the in store process. The service was above and beyond, the store is laid out beautifully and the delivery time frames are super reasonable. Two thumbs up
Efficent. extremely friendly and helpful. John the mgr. Lauren our sales consultant
Our sales representative Katie was absolutely fantastic, she went over and above to help us get what we needed and also the manager Greg was absolutely fantastic, he also went over and above to take care of our needs. The only bad experience was with the cashier Emily, she obviously needs more training in order to do her job correctly and proficiently. I was paying for my purchase with a check and she was unable to process my payment not just once but several times and then finally said she needed to go back to the original attempt. I wanted to cancel my purchase but our sales representative Katie and manager Greg asked me to continue with my purchase and that Katie would help with processing our payment for our purchase which I agreed. Because I actually needed to purchase the furniture. So Katie and Greg are absolutely the best we thank them for all their hard work in correcting a bad experience with the cashier Emily. I will come back because of Katie and Greg. Linda
Friendly sales folks, nice selection, and good delivery options. Happy to have visited.
I have to give it to Xander!! Great salesman all the way around. Went to bat for us and was nudging in all the right areas. We ultimately walked away from a great deal though. Why? Because the mgmt started feeding us lines that simply made no sense. Like a piece of furniture wouldn’t slide naturally on ceramic tile. “We’ve never had anybody complain of that”. But what really got me, I’ve never had any retailer turn away instant revenue. “Hey, no haggling, if I pay cash for this product, full price, as is” and their answer was “no, we’re to good for that”. What?! Never had anybody turn down revenue, but not a company that I want to continue with if my dollar isn’t good enough for them.
I have to give it to Xander!! Great salesman all the way around. Went to bat for us and was nudging in all the right areas. We ultimately walked away from a great deal though. Why? Because the mgmt started feeding us lines that simply made no sense. Like a piece of furniture wouldn’t slide naturally on ceramic tile. “We’ve never had anybody complain of that”. But what really got me, I’ve never had any retailer turn away instant revenue. “Hey, no haggling, if I pay cash for this product, full price, as is” and their answer was “no, we’re to good for that”. What?! Never had anybody turn down revenue, but not a company that I want to continue with if my dollar isn’t good enough for them.
Final update, for the bed at least. Multiple broken parts, missing hardware, and a full 5 months after delivery I was finally able to use my bed. It looks great but due to zero help from Ashley. They finally sent me the replacement posts, I asked about returning the broken ones, and was told "We don't want them back" and mentioning I couldn't throw them away as the garbage service doesn't pickup large items I was told "I don't care" from a "friendly" guy in a call center, he said in Mexico. Still no word on the sectional that was ordered 8 months ago, no updates, no delivery estimate, no contact, nothing. The reply from the business "far from our usual standards" is far from the truth as I've heard exactly the same thing from many many friends and family.Final update, for real this time, April 2022. Called to get a status on the sectional, was told it was ready for delivery, I asked about a discount for it being 6 months late without communication and was told, after 30 minutes waiting, they could request a discount but it would be better if I had it delivered and called back. I asked if I'd be stuck with the sectional at full price after it was delivered and the customer service employee, who was very nice, got quiet but said he understood. The TL;DR is don't be in a hurry, it will be much longer for delivery than you're told AND it may be broken when you receive it.
Amanda was very helpful and patient with me as I looked and looked for the perfect sofa to replace my dog-chewed one! It was a very good experience overall and I highly recommend giving this store a try
The sales associate was Lauren. She was extremely helpful, knowledgeable, and patient and helping us to make our selection of a new sofa and recliner.
Great customer service at this store. We saw a bed we liked but wanted to shop around a bit. We saw the same bed cheaper at another store . Went back to Ashley Furniture and they matched the price. We have had several pieces of furniture from this store and have always been pleased with quality and customer service.
Poor customer service.
They had a wide variety of furniture,and saleswomen was polite. Had problems with delivery. Good price on our living room set. Would recommend it.
(Translated by Google) Very bad experience months waiting I arrive broken and they charge a penalty for cancellation (Original) Muy mala experiencia meses esperando llego quebrada y cobran penalidad por cancelación
MIKE is amazing. Spotted me on a mission within minutes.
Dustin was really helpful I loved how if he didn’t know something he went and got the answer instead of lying he’s really nice and very patient
Courtney was so great to work with and really helped! Definitely recommend this store!
Courtney went over and beyond helping us find what we needed. Very pleased.
Dustin and Mike was great with helping and explaining everything to me and my wife great job guys we will be back for more
If you buy something here, then don't expect to receive it until at least 6 months later. The furniture isn't nice enough to warrant that wait time and every single time you inquire about the order status they will just vaguely give you a 12-15ish week range to keep you on the hook waiting. If you try calling the store to ask, then the options will jut you to a call center in another country. I could have built my own end tables in the time I've spent waiting to receive them... and I'm counting the time I would have to spend learning to build furniture. The people in the store are kind people just doing their job, which is why it's two stars and not just one.
Fast service, knowledgeable staff, great quality for the price, easy purchase process, all around great experience! I worked with Mike but the rest of the staff seemed great
Lauren and Caleb were amazing and super patient with our shopping experience! We finally made a decision and look forward to seeing the new furniture in our new home!
Great experience
I purchased some patio furniture from This store along with a 5 year extended warranty in June 2018. I attempted to file a claim in 2021 when I noticed some damage with my patio table and was placed into a black hole to be told my warranty didn’t exist after providing the invoice and all requested documents. I reached out to the store in person so they could see first had of my experience and after dealing with one of the managers there Emma later to be told there’s nothing she can do although she tried to get the claim processed with no luck. I asked to file a complaint to corporate only to be given a number by the manager Emma directing me back to their store. I have been given the absolute run around and would not want anyone to experience this. Do not shop at this store or deal with Ashley and their warranty company…..I’m now stuck with a warranty purchase and a patio table that is deteriorating.
Worked with Lauren to find dining furniture for my new home. Pleasant and easy experience!
My husband & I were looking for family room furniture & had a great associate working with us by the name of Caleb. He was friendly, helpful, knowledgeable and patiently waited as we took quite awhile to make our decision for our purchase. We did not purchase that day but she. We returned we were surprised that Caleb still had our last order available & we did not have to start over. We were very pleased. Thank you Caleb & Ashley Homestore
I would not have even gave them 1 star but you have to just to leave a review. We ordered our bedroom suite last October and was told we would have it by January. I understand about everything going on but the CS is the worst. I texted them and still have it on my phone where they said it would be here in January then got pushed out to the end of January. Then pushed out to the beginning of February then another week. Now it is 12 more weeks. I have left messages for the manager to call me back 2 times and they never did. We even went to the store and she said she would get back with us, still have not. Looks like we will be getting our money back and going somewhere else. Rooms to go was not even this bad and they didn’t cost this much either. This place is the worst!!!
Bought a king bed and a nightstand from them in store. The furniture came in a month late. I know there's supply chain issues but they didn't send any updates and I had to go to the store repeatedly to ask about my order. Then when I finally got the furniture both pieces were damaged. Despite ordering in the store customer service is only available by phone. This was a whole new nightmare of repairmen scheduled that never came, unexpected deliveries, and just not calling back when they said someone would call me. They did completely replace my damaged headboard but have still not resolved my damaged nightstand despite me calling multiple times in the past 2 weeks. Then yesterday a new drawer for my nightstand arrived. It wasn't even the drawer that's damaged and I told them this on the phone! Now I have to figure out how to return this drawer! Ugh! It'd be one thing if I thought this was quality furniture but it isn't.
I had a wonderful time buying my living room furniture Caity was my sales woman and she was just wonderful the manager of the store is great overall I had a wonderful experience and would recommend Ashley over all others
Overcharged for furniture, not even on my receipt. Multiple calls and three visits to the store and still not resolved. Phone calls don’t get returned and I am getting the run around. Ordered in September, Table and chair delivered damaged and still not replaced. Would never recommend to anyone after this ordeal.
friendly service easy to order
Constantly lied to on multiple occasions. No follow up from employees at the store. Delivered damaged items. All pieces not delivered at the same time but was told that they would be. Multiple canceled deliveries. Protection plan is a scam. Been waiting for over 6 weeks on a refund and no one seems to know what is going on. We can't even get anyone to call or email us back. Delivery company told us they literally hear the same complaints from customers every day.
Our experience was great! Auric was patient and answered all our questions, as well did the other staff members. We got our perfect couch and dining table.
I hate that I’m having to write this but we have been given the run around for 2 months. -We ordered everything in November 2021 at the Murfreesboro location for Ashley’s. They told us they had 2 of the items in stock, and everything else in the set would be here in January - May. One in January, one in March and the last in May. So we received the dining table and one couch in December after they moved out the delivery date twice on us. When they got here they were missing a chair, which they said got damaged and they would call to replace. No problem. It’s February, and besides me calling to find out where the recliner was for the living room set no one has called. They’re now saying nothing will be here until mid July -Now remember they said it would be Jan-May. I spoke to one woman 2 weeks ago that told me she would try and get something from another warehouse and never heard another word. So we made the decision to cancel and get our money back, reasonable since they don’t have stock anyway. Spoke to a woman tonight and as soon as whoever she was typing to said no to me and basically giving her some time she hung up on me. We called again and got Miguel Angel Gonzalez Martinez who works in the call center, corporate he said. He said he has to put in a request for the store to refund us… also said we would receive a call in 24-48 hours and then when I get the email he said he’s sending to the store it says 48-72 hours —and he didn’t put anyone else on this email besides us. Says that the store has to verify we actually want to cancel. Wouldn’t this be corporates job?? We have been strung along this entire time, I’m having a hard time trusting anyone we speak to and all we want is our money back.
They had multiple options that my wife and I both were happy with and the staff was awesome.
I am a first time home owner. When I walked in I was very nervous and didn’t know what to buy, as well as choose furniture that would actually fit my new home. However, I was treated and greeted nicely by Courtney. She made me very welcomed and took me step by step in finding my new furniture. Both funding and purchasing my new furniture was easy and fast.
our sales lady Courtney was so helpful and courteous so when you shop there ask for her
Nice,kind and took the time to help us out will shop With them again
Caleb at the Murfreesboro store went above and beyond to get me my furniture asap. He was very professional and kind too!
We knew what we wanted. Ellen the sale associate directed us. Provided all the need info our purchase was made in timely fashion and Ellen was very courteous
My sales rep. Ellen was great. She was patient and showed me all the options after finding out my preferences and she found me the best deal possible. I can’t wait for my furniture to arrive. I am excited.
Delivered damaged and broken product
Courteney was very patient. pleasant, knowledgeable and helpful. Her manager was very nice as well although I didn't get his name. I got the bedroom outfit I wanted and a new mattress with an adjustable base with massage which will really help me, plus I got a beautiful lamp I had been eyeballing. My husband and I were very pleased with the overall experience. Thanks so much.
Nice selection of furniture. Great service! The only thing I was disappointed with was that we couldn’t bring the item home with us. It scheduled for delivery in about a week.
if you want to wait months for your furniture then arrive damage go ahead and buy here .....and then when you call customer service you get someone with worse English than mine rude as hell saying we can't return items apparently....bbb complaints coming your way and also one with attorney General
Friendly staff, not pushy, didn’t rush to make a sell
This company does not deserve one star. My husband and I went into the store on 7/2/2021, we bought 2 rooms of furniture, spent over 10k. We were told 8 to 12 weeks to get our furniture, today is 1/15/2022 and we just received our last piece, now this is not the biggest problem we've had with them. We were lied to many, many times in regards to our stuff being in, delivery, missing items, etc. The managers at the store level are 0 help, they are awful especially Gregg. Basically they just want your money and once they get that they are done with you, they lied to us about what the protection plan covers. This has been the worst experience of my life as a consumer. I have told my experience to everyone I know and I will continue to tell my experience. I will continue to encourage anyone I meet in the future to never do business with this company. This company advertises they are the biggest furniture company in the nation, you would think they would have their crap more together than they do. No one knows what's going on. Save yourself so much frustration, headaches and stress and go somewhere else, you'll also save yourself money. We found all the stuff we bought at other Furniture stores much cheapier. Awful, awful company. Awful, awful management.
The absolute WORST buying experience I’ve ever had in my life. HORRIBLE communication & customer service. Will never buy from here again. RIDICULOUS!
Worst experience I’ve ever had buying furniture! Ordered back in early September & most of our items continue to be pushed back. The WORST at communicating with customers & horrible customer service. The only way we even got some of our initial pieces was when we physically went into the store & threatened to cancel our entire order. We honestly should’ve just canceled. Will absolutely not be buying from here ever again.
I had a new Sales man named John, was really a nice guy and did t pressure me to buy but I did because he didn’t pressure me. He offered all the warranties and explained everything in detail. I’m hoping to go back and buy a couch and some other things for My new home, and I’m hoping I can work with john again😊
My wife and I ordered and paid for furniture on 6/25/21 still have not received it. I have gone to the store 4 times since then went back again. today still waiting 1/4/22 asked for refund will never shop at Ashley's Home Store again. Murfreesboro Store Thompson Lane.
Great experience! Even greater customer service! Would highly recommend Ashley’s Murfressboro store!!
Easy efficient service. Thank you Katie Legace - can’t wait to sleep on my new mattress
Buena atención y precios accesibles
Very helpful and not the pressure you get from a car salesman. They were very knowledgeable about the products and answered any questions I had.
Friendly sales people. Massive amount of merchandise. Service slow. Associates we’re spread across the floor trying to take care of multiple. I signed paperwork enough to close on a house. But I just bought a lamp. Now I’m on this mailing list and probably a few others at this point.
Lisa took great care of us and the sofa we purchased was EXACTLY what we wanted.
I went into Ashley Furniture today to purchase a table and some bar stools that I had seen online. Courtney assisted me and she was very friendly and did a great job. However, in store and online pricing needs to be more “in sync.” The exact same table that I purchased in store was $335 and the online price was $235. On top of that the bar stools I ordered in store are sold INDIVIDUALLY at $112 when you can buy a SET online for the same price. I feel that this sort of practice is very misleading. If online pricing is going to be HUNDREDS of dollars cheaper what is the benefit of going to an actual store? And why sell bar stools online in a set when in store they are sold seperately. I could have ordered THE EXACT SAME merchandise online for $400 but I ended up paying over $600 in store. No price matching was offered and I feel “robbed” in a way. I have been a LIFELONG Ashley customer and have ALWAYS had exemplary service until now. Courtney did her job well but Ashley needs to set a standard of pricing across all platforms (online and in store).
Our sectional was delivered with the most important piece (the 3 seat couch) missing. When contacted, they said the piece wouldn’t be available for 6-weeks.
We were at the Murfreesboro store and Michael was a great salesman and very knowledgeable. He steered us in choosing the right love seat.
Great experience with Ellen! We had some complications with cancelling an order, switching to something else, and getting a refund. But Ellen was there to help and she sure did! Thank you Ellen for being so reliable. Next time we need furniture I’ll come see you for sure!!! Edit: I just got my bed this week! After 10 months, delay after delay. Product wasn’t fully delivered so I had to wait even longer for parts. General manager Matt and assistant manager Emma we’re terrible to work with. All they told me to do is call customer service. What’s the point of being a manager if you can’t help customers? Also customer service is an absolute joke. With so many other furniture store options, I’d think they’d try to treat their customers a little better. I’ll never shop at Ashley again. They are a money hungry company that over promises and under delivers and don’t care about customers at all.
Very friendly customer service...helped me right away.
Very good staff for explanation
Jon the store manager could call people back. Greg another manager could stop bold face lying and call people back. Damaged furniture needs to be replaced or refunded. Damages to home during delivery needs to be fixed. Was told our entire order was being delivered. Only half was actually delivered. No one can tell us why or what is going on. Been sleeping on the floor for a week now.
Broken furniture was delivered damaged on 10/19/21. I have been calling the store manger and GRT team daily to get this resolved and as of today 12/2/21 the store manger says call GRT team for the refund and the GRT team says only the store manger can issue a refund. This has been going back and forth for 6 weeks. Is there anyone that can possibly help me with this situation before I am forced to contact out side sources.
Great experience! Lauren was so helpful. The general manager and regional manager were both in the store and checked in on us several times as well. Highly recommend.
I always have a great experience when I shop at Ashley’s. Our sales rep Lydia was amazing!
I had a wonderful experience at Ashley Home store! They were able to locate exactly what I wanted with friendly service!
Way easier to work with than their competitor. Katie was so awesome!
Ellen was fantastic, she had all the answers for us. We came in on a Monday and we talked, picked out furniture and she gave us a breakdown of everything finance...well we were closing on our new home and decided NOT to open a new line of credit until we signed and closed. 2 days later we came back filled out our application and received financing. Ellen was very understanding of what we had to do but made sure our visit was stress free. Thank you Ellen. Dan Klembara
The sweet girl who helped me was amazing! I love my bedroom suite, the quality was amazing. Would definitely recommend! Thank you for a great experience!
Lydia was amazing!!
I hate to leave a negative review, but with Ashley Home store I have to. There is a gentleman helped us with the dinning table set, the reason we made the purchase was because he said they have it in the warehouse that can be delivered to us any day we want. We were happy that we don’t need to wait, so we paid $1400 for a table/chairs waiting to be contacted for delivery. We waited and waited 2 weeks later I contacted them what’s going on where is our table? Here comes with the delay, I’m like what? The whole point was NOT to wait, and now almost 4 weeks I still haven’t see my table yet, and we just moved into the new house without the dinner table. Good luck, they will lie to get your business. I will never ever buy anything from them again.
Ellen was so great and patient with me. If I was not happy with something she showed me she could tell and said let's look at something different. She was honest about the wait and delivery times. Overall she made my shopping experience so much better and I left a happy customer. Thank you Ellen!
My wife and I were looking for a bed room set. I got there first. I was greeted by Lauren. I told her what we were looking for and that I was just looking until my wife got to the store. She gave me a brief run down and let me wander. Good thing cause I hate being pestered while just looking. My wife and I ended up getting a bed room set and new mattress. We are very pleased with the selection and the service. Thank you Lauren for helping us find our forever bed.
I bought my furniture. They told me I could not take it home “because it was dark outside.” I had to drive back the next day. When the sun was out. It’s was 5:15 pm and dark during winter when the furniture was purchased. They stay open until 9. They were not where near closing but their “it’s dark outside” rule didn’t keep them for taking my money. I had to drive back when the sun was out.
Convenient and beautiful furniture
Ellen was informative and kind. The only down side which is no fault of hers is my bedroom set won’t be delivered until February 😬
Everything about our experience with Ashley has been horrible! The salesperson ordered the wrong desk and we had to jump through so many hoops to get it corrected! Which put the responsibility on us instead of the salesperson who made the mistake! When the bookcase was delivered, it was already assembled and we were told they could not get it up the stairs. They set up another delivery for an unassembled bookshelf. When it arrived it was also ASSEMBLED!!! But, these delivery guys found a way to bring it upstairs. But wait!!! There was damage in the front from the straps! Now for the desk, after many delays, the desk was delivered with you guessed it!!! A lot of damage. Now after speaking with someone I am told they cannot set up delivery of a new one until tomorrow and it is my responsibility yet again to call and make sure it is set up! I am beyond DONE with them!
The in-store team was very nice helpful and worked with me to get what I wanted. The warehouse team that actually assembles the furniture obviously doesn't care very much. I have now had three entertainment centers delivered that were damaged and missing parts. I went to Ashley when I first came down here because the team up in Mentor Ohio did a very good job and was hoping to get a piece that would match the rest of my furniture. Unfortunately according to their policies I can no longer return the item. So I am no longer giving the Ashley team in the area my business.
Went in over the weekend looking for a bedroom suite and we found the perfect one. Lauren was a big help!
Will never shop there again. Bought a mattress in a box that never fully inflated. Reported issue a month ago. Was given dates for someone to look at it to be replaced. Found out after multiple calls that Ashley never contacted the company to look at the matress. Just want my money refunded. Don’t shop there you will get nothing but a runaround if something’s wrong.
Lauren was very sweet and helped us get the best deal on living room furniture and a new mattress. Everyone was super helpful when we had questions.
I will never buy anything from Ashley's again, either poor quality or poor delivery service... and I say this because I purchased two dressers and a lamp, in February 2021, got them delivered in May 2021. The dressers are now falling apart, the delivery guys barely wanted to bring them in the house and when they did, they didn't want to put them (first floor no stairs) where they belong (no animals, no kids, clean house, no excuse) I had to ask them and the delivery guy said we're just supposed to delivery them. WHAT?!?! You can't put them where they go? So they did (3) lazy jokers... then I had a lamp that took FOREVER , to arrive ok, no big deal. The box was so torn up, the delivery guys had to take a picture and said the warehouse gave it to them like that, and the lamp had a small dent in it... put the delivery guys could not wait until I unboxed the lamp to see if there was any damage... NEVER EVER EVER AGAIN. And that is not even the whole story, I'm just tried of typing...
In store experience (when ordering) was fine but delivery and customer service are horrible. They delivered my items with a missing part and the customer service rep wrote down the incorrect info for the part of the sectional that was needed. Then it was time to deliver another part of the couch and I had a delivery time of 2-5. Delivery driver called around 11 to tell me times were messed up and if I was home to receive my item. I told him that I can’t because I’m at work and I took off early to be there at our scheduled time (2-5). Then customer service calls me to tell me my deliver time was 8:15-12 and I told them no it wasn’t. I spoke with other reps and mentioned I have a Text message with my 2-5 delivery time confirmed and when you call the store to check on delivery it shows my delivery time is 2-5. Nobody seamed to care and I was told multiple different things. This has been the worst experience ever and I will Not be ordering from this place again due to deliver and customer service. At this point, I want to return the couch
Very helpful and patient. Very knowledgeable about all pieces of furniture that we chose.
I worked with Lauren at Ashley and she was great at answering all my questions and helping me find the right items for my space. I'm hoping when the furniture comes in, in a few weeks, that it will be good quality and durable.
This store lies to you about what you are getting, how long it takes to get it, and they literally never answer the phone. Ever. Very bad business practices.
Great service. Great people. Very knowledgeable.
Worst customer service ever. I’ve been trying to resolve a billing issue and can’t get anyone from the actual store to answer the phone or return my calls.
The customer service in store has been immaculate. However, there were several hiccups with the store and Customer Service Department has not been on the same page. This encounter has caused me time and travel back and forth to the store.
Lydia in Murfreesboro, TN was such a pleasure to work with! Really made the shipping experience enjoyable. I was provided with valuable information to make me very comfortable with my purchase.
The staff in the murfreesboro location were outstanding. Made our shopping decision enjoyable and gave great information to allow us to make our decisions. Never felt stalked or pressured.
Visited the Murfreesboro location. Took 2 days to find what I was looking for. Lisa was patient, kind and very helpful. No hassle at all. She took her time to assist me. Excellent customer service. She’s a natural!
Dyron was an excellent customer service representative he was knowledgeable and patient.
We have been looking at a specific collection for several months and decided to pull the trigger and purchase. Both Matias Suarez and the Manager John were extremely helpful and not pushy. They allowed us to lead the sales process. Probably the best experience we've ever had furniture shopping.
good customer service and I enjoyed my visit first time in the store and my sale person that waited on me was nice and kind and plus I found out that she used to work at the same place that I still work at.
Great service! Humble employees! I'm satisfied with my purchase and it's price!
Terrible customer service skills. Delivery company texted the date and time window and showed up 3 hours early when we were not home. The delivery man say he would only wait 10 minutes even though we could should him it was their mistake. He was rude and acted as he didn't care. Trying to get our order cancelled has been nearly impossible. Everyone in the store acted rude to us and wouldn't even acknowledge us for the longest time when we tried to return. The "We Care" is a joke. We placed numerous calls to the customer service department. You can not call the store direct. Each time we had to tell our story again and no one ever called or followed up on the call. We are still receiving a bill when something we never received. It's been a nightmare. Stay away! There's too many other good options to buy furniture. Will never go back or recommend to anyone!!
Worst customer service experience ever. I will never order from them again. Gina (Manager) should be fired. Over 5 visits to the store, incorrect hardware, wrong footboard. Ashley Furniture is terrible.
Why is someone picking up the phone and hanging up at the Murfreesboro TN location? I've been calling alllllll afternoon trying to get a sales rep and nobody is answering the phone and now they're picking up the phone and hanging up without saying a word. This is exceptionally poor customer service!
Reasonably priced, current style furniture.
We went into the store looking to solve an issue with our power cords showing because we don't have floor outlets for our reclining sofas. Not only did they help us by recommending a battery pack they also solved my man cave delima. I even found cool mirror in the men's restroom that would be perfect for man cave. They are the best.
On 8/18/21, I went to this location to redeem a $50 'Customer Award Promotion '; however, my purchase was only $41.68. The store manager would not allow me to redeem my purchase even after showing him the document that was sent to me. I called customer service/received no assistance. Since then, I have repeatedly called the store/no one answers the phone. Today is 9/25/21 and my issue is still unresolved. I don't recommend anyone shopping at this store.
The absolute worst decision that I've ever made yo do business here I eagerly say do not go here. They will lie to you show up at your house un announced. They will tell you multiple times you will get your items only to have them damage and leave you and your families home in a utter mess because they can't get there business straight. RUN!!
Great experience from start to finish. We dealt with Matias and Jon the manager. Both super nice and helpful. Fast service which is a huge plus to us! Would definitely shop here again!
Greg helped me buy 2 couches and he was very helpful
We just purchased a new cocktail table and end table set. We had an awesome experience with Lisa Bolton at Ashley Furniture in Murfreesboro! Lisa listened to our wants and needs, and exceeded our expectations on product, price and delivery! Our 2nd happy experience at Ashley. What a great place to shop for quality furniture! Bruce Bice
At this point I want a refund, it has been almost FOUR months since I even heard about my furniture WHILE others that bought there stuff after me!!!
They have the most courteous and friendly associates ever! Delivery was friendly and quick! The quality of furniture is way above our expectations! Highly recommend Ashley Furniture to everyone!
Delivery was a disaster. White glove delivery consisted of dropping off new mattress, no set up of new Mattress or pick up of old mattress as I was told. I did get the delivery charge refunded. I returned a mattress pad for a refund and the store manager dragged his feet for so long that I had to file a complaint with the BBB to get the refund. At this store the right hand has no idea what the left hand is doing or thinking. Never to return to this place again. Also, they never answer the phone.
The absolute worst furniture buying experience I have ever had. Received 4 pieces of a 6 piece sectional. The other two pieces were broken without a new delivery date. And the 4 pieces of furniture I did receive came off the truck stained. I have called multiple times to fix this and it is impossible to get through to the store. Impossible to talk to a CSR that can fix the issue. It’s like I bought this at Walmart not a $4000 set from Ashley. Absolutely would not recommend buying here.
Katie helped us with everything we needed. We purchased 5 barstools and thankfully they’re only less than 1 week out! Highly recommend Ashley Furniture!
Good overall experience with Ashley. I have used them a number of times with only a few issues between all visits. Each issue has been rectified satisfactorily and been taken care of promptly. The selection is good and matches the current trends in season for the most part. They are usually running some kind of sale to bring the prices back down to a relatively normal baseline.
When into the store and was greeted by Nick, he was super nice and helped me right away with ease! Overall great customer service and experience and I found what I wanted and purchased my items for quick and easy.
Ellen was great. We went in looking for a couch and she was polite, knowledgeable and gave us space to look around and figure out what we want.
This is the most sorry furniture place that delivers defective furniture, and you wait months for a replacement and given the run around. Tried to get refund, but they do not give refunds, they just kerp replacing your furniture hoping you keep what they gave you. Customer service is poor, you can't talk to anyone in the store. Never again Ashley, you got me once but wont get me again..I suggest go somewhere else, their stuff is overpriced as well.
They ABSOLUTELY DO NOT answer store calls at this location. The wife and I bought a adjustable bed frame over a month ago and we are still awaiting a phone call from them PROMISED to occur days after purchase. We've call multiple times in a month. No answer. Left messages. NO RETURNS! CALLED 7 different customer service numbers all tell us to call the store. How can this company do their customers this way after paying up front???????????????????????
I ordered and paid for a coffee table in early July with a slated pick up in September. I have been unable to reach anyone at the store or at the warehouse for more information on when I could pick it up for weeks. When I finally did reach the store I could not even understand the person on the phone. I think I heard that now it will not be available until next year. Very disappointed in the lack of customer service. Not sure how to get satisfaction or even how to find out what my options are at this point.
Great service and quality mattresses
Friendliest customer service I've had in a long time. My sales representative, Lisa Bolten, and the store manager,, were an absolute delight. Very good experience all around...
Nice furniture, a lot of selections. Good prices.
We had a wonderful experience at the Ashley furniture store in Murfreesboro Tn. Chandler was such a help, answering our questions when we asked and didn't hover over us so we could discuss our optionss privately. We found exactly what we were looking for and at a reasonable price! We are looking forward to receiving our furniture in the next few weeks! I would definitely recommend this store and Chandler as your sales person.
Katie quickly understood our needs and answered all our questions and explained available options. We found what we were looking for and got more ideas for future shopping. We will definitely come back. No pressure and easy to work with.
I came in and was welcomed immediately. The staff was extremely helpful and helped me with all the things I needed.
very helpful and friendly. made sure we had what we need
The sales gentleman was amazing, he was funny and very patient with us as we made our purchase.
This was one of the best customer service experiences I've received. Our sales rep, Samantha was the best. She was friendly and did not crowd us. She allowed us to take our time to shop.
They have a great selection. Brittany scheduled an appointment to help us find everything we wanted.
This has been the absolute worst process buying furniture. Furniture was delivered uncovered in the back of a truck. The delivery guys dragged my furniture across the back of the truck. The financing has been no communication. We were told that we would receive something in the mail about when our first payment would be due which they told us at the point of purchase that it would be due 30 days after receiving the furniture. Received nothing and now being told our account is 15 days past due and having to pay late fees. Completely unacceptable. Do not buy from them!
My husband and I came to look at couches and dining room tables. We worked with Chandler and she was absolutely amazing! She was very personable and friendly. She helped us find a sectional and table that worked with our style and our budget. I highly recommend Chandler! Great quality furniture and even better quality employees!
Will never buy furniture here again. Have some chairs that are damaged and trying to get ahold of anyone is impossible. They NEVER answer the phone. Finally spoke with someone then a week went by and no word. Again tried to call with no luck went in the store and was greeted by the person who sold me the chairs. When I told him what was going on he just told me to go to the back counter where I stood for 10 minutes before being helped. There were 8-10 sales people just standing around talking. As long as your buying something they will help you. But if you have a problem forget it!!
I give this Ashley HomeStore 5 Stars. They are friendly and professional.Also they were able to help get financed and get the furniture we wanted.Go down and see Lisa she made our visit relaxed and stress free.She helped us figure what work best for our daughters room.Thanks so much go see her today!
I am new to the area and in need of furniture. I am currently geography separated from my family so all shopping has fallen into my hands. Luckily the sales associate there was simply amazing. Her name was Ellen and she was a diamond in the rough. She aided in my search for my new furniture all the while I was also speaking to my wife on FaceTime. Ellen filled the void on information that I couldn’t answer. Being colorblind I was unable to give critical answers for design question that my spouse had. Ellen stepped in and gave on the spot answers that ultimately cemented the decision on all of our selections. I didn’t think I would be able to find what my wife was looking for, but Ellen knew exactly what she wanted and found it in store. All in all I was in the store for almost three hours and Ellen was right there by my side visualizing my wife’s expectations and taking me directly to the article of furniture. Without Ellen I would have been lost without her assistance. We were extremely pleased with the service that we received. Ellen didn’t rush us into anything that we didn’t want. She listened to our request and found what we were looking for. This experience was by far one of the best furniture shopping experiences that I have had. The fear of shopping for furniture without my wife was put to rest as I was aided by one of the best sales associates around. Thank you Ashley HomeStore and thank you Ellen. After delivery update: We had our delivery last Friday. During the process the delivery team damaged our new couch. They stated that they would take pictures and report it to the store. We were told we would receive a call in 30 minutes. AFTER two hours we called the store and we were told that no information was given to the store about any damage and that the delivery as a whole was marked a “successful”. That was far from the case. So now after an entire weekend of calling we have been hung up on several times and transferred to seven different sections that haven’t helped us one bit. We were given an email address to send the damage photos, but they are claiming that they haven’t been received on their end. We really need someone in a supervisor position to contact us about this damage and rectify this issue.
I worked with Lydia. She was so patient and helpful. Grateful to her and everyone at the Ashley store!!
I was in the store today and was frustrated because I’ve had to order items to complete my set from 2 different stores. Drew was very helpful and I was upset and had to apologize to him for my actions, he was very caring and made sure that he got me taken care of at the end. I will continue to shop at that store and no others. I will return to shop with him for my next purchase soon. Thanks for all your help Drew.
What a disaster. From wait time to installation to cheaply made furniture. Just accept delivery, they said. We will make it right, they said. Do not believe a word of it.
I bought a couch 2 weeks ago. They delivered on Saturday and I realized it was not a good fit for my family room. I immediately called back for a refund and was told they'd call within two days. I called again Monday and was told the same thing. It's now Wednesday and I'm still waiting for my call so I can return my couch and get a full refund. Very poor service.
We were on the hunt for a new bedroom suite, aside from the huge selection, our salesman Matt and the manager John were super helpful and knowledgeable. We are completely satisfied with our experience!
Andrew was very helpful, great 😊 customer service
Ellen was very knowledgeable of the products. She gave us great information to help us navigate through options and decide on the best choice for us. Will definitely be seeking her out for future home furnishing needs.
Andrew and Michael at the Ashley HomeStore in Murfreesboro were both extremely nice and helpful. Michael made sure I found the right bed for myself and my fiancé to ensure we were both comfortable. Glad with my purchase and will be returning in the future to continue to furnish my home.
I ordered a couch about 4 and a half months ago and still haven't gotten it delivered yet! It took 12 weeks for it to come in and now it's taking over 6 weeks to get it delivered! Every time I call they never answer the phone in the store. The phone system is all automated and no matter which option I choose it's always, we can't help with that you need to call customer service. Then when I call customer service, they can't help me either. Then I call the disbatch center that will deliver it and it's all automated as well. You can never speak to an actual person ever!!! I finally got mad and went to the store and complained. My couch can't get delivered because they only have certain times of the day they can do it depends on the route they get!!!! They expect me to take off work and wait for a 3 hr window to have it delivered!!!! I'm so fed up at this is point that I don't even want the freaking couch anymore! If I can ever get it delivered, I will never shop when them ever again! What a real disappointment this place is and nobody cares because it was sold to me over 4 months ago!!! Their customer service is a real joke!!! I would never recommend this place to anyone!! I have bought from them in the past and spent thousands but never again. I will take my business elsewhere!
Pretty smooth experience. We were in and out within the hour. I wouldn’t mind shopping there again.
I went into the Ashley home store to purchase a couch, and was helped by a gentleman name Michael. He was able to show me various pieces of furniture, but no to my liking so I purchased a mattress instead, and was very happy with my one on one interaction with him. Thanks Michael for your service.
I ordered a bedroom set on April 24, finally on July 29, they only delivered a nightstand after I made three trips and 10 calls to the store. I got many excuses and different stories to where my furniture was. I canceled my order and asked for a manager to call me. No one has called and I don’t expect a call. This is not a place to do business with if you are desiring good customer service.
This buying experience has been horrible. My wife and I purchased a healthy amount of furniture from the Murfreesboro store. We were excited to receive our furniture but as the delivery was going on, the delivery guys let us know the wrong base was ordered. We needed a king but a queen was delivered. Upon noticing, the delivery guy called it in and the rep stated we could not keep the base and it needed to be returned. I was told I would get a call the same day if not the next day. Neither happened. I had to call to get things going on the replacement. I called the Murfreesboro store only to get ring after ring after ring. We ended up having to drive down. Nick was nice to us. I’m not blaming him but we’re we told they apologized and normally when this happens it would go out with in a few days and we should have the king base by Wednesday. We were told we would receive a call over the weekend of which we were then told it would be another 2 weeks before the king base would arrive. Mind you we ordered our furniture 2 and half months ago. So now I have to wait even longer and we can’t even sleep on the bed. We asked for rails or something so we could sleep on the bed but we just got another call saying they don’t even have loaner rails available for us to use while base is on order. Lastly we ordered a comforter and that to was also put in wrong with no ETA. They laid down the red carpet when we purchasing from them but it has been anything but that since.
If I could give them 0 stars I would. So my nightmare of experience began 4/09/21. I arrived at Ashley furniture looking to furnish our home that was being built. Since dealing with Ashley’s before I knew there was going to be a delay that’s why I began looking four and a half months prior to the completion of my house. The sales people are clueless and know nothing about credit and how it works. It was honestly mind boggling at the fact they deal with financing day in and day out yet are completely CLUELESS! After picking out 4 rooms totaling to 10k I was told we could finance the furniture which I was okay with considering I already had an Ashley account. We increased our credit limit on the card which the sales person didn’t even know that they checked credit for. Once that was settled we were told that we would not be charged for our order until it was delivered to our house. This is extremely important considering we were in the process of financing our dream home. We took the salesman word for it. So after four hours at the store and the salesman asking me to add the numbers to our order THREE times I finally went to get someone else for help. Finally we were able to get everything processed and ordered. The next day I checked my synchrony/Ashley account and I had a pending charge of 9400, which left my available credit to only $73. I was furious and called Ashley furniture but we all know they do not answer the phone. So I went to the store and spoke to the manager. Still being clueless he told me synchrony would not report it to credit, so I called synchrony in front of them. Synchrony confirmed that they would report the available credit limit to credit and the manager and salesmen looked shocked. It was almost as if they have never dealt with credit a day in their lives. So in the end we had to pay for our entire order in cash. So after that they told us as estimated delivery date of June 18th. Needless to say that didn’t happen. I called numerous times a week and was told something different every single time. It was either all of my furniture was in except one piece or none of my furniture was in. This went on for THREE months. Finally we spoke to someone who was able to schedule us a date of July 24, 2021 but had to reschedule because our new build was not ready yet. So I asked to reschedule for august 17. The customer service rep of course did not do their job. They did not reschedule our delivery and in fact SOLD ALL OF OUR FURNITURE and fulfilled another order. I called today 8/7/21 and was on the phone trying to talk to someone that could explain this to me. I spent a hour on hold and I was hung up on by three representatives. So I decided to drive to the store. We spoke to the operations manager and explained our frustrations and he decided to call the warehouse. Well after spending a little over a hour there we were told most of our items would not arrive until the end of September and some In the middle of November. At this point I was beyond furious. We ordered our furniture at the beginning of April and have to wait until the end of September and November to have our order! So we decided to go to American Signature. I called them before we arrived and the gentlemen I spoke to was waiting for us when we arrived. He helped us pick out everything and it was even better than our order with Ashley. So I spoke to our new salesman at American signature and he told me he use to work for Ashley’s and quit for the lack of competence and customer care. I was not shocked to say the least. So after only spending a couple of hours picking out everything I called Ashley’s to cancel my entire order. The gentlemen I spoke to put the manager on the phone and asked me why I decided to cancel, I’m sure he was not expecting my entire response. The only thing the manager cared about is the fact that I said the salesman I am working with at American signature quit for the exact reason of my frustrations. SERIOUSLY? They are the most unprofessional incompetent management system and customer services reps I have ever encountered in my life. Do yourselves a favor and go to American signature in Franklin, tn and ask for Paul! Ashley furniture is a disgrace to the furniture industry and quite frankly don’t even know how you guys are still in business
We had a great experience at Ashley and found exactly what we were looking for. 😊
If I took the time to write out everything that occurred through out my purchase process with Ashley Furniture that went wrong it would be longer than the Blah Story by Nigel Tomm. Started by getting mid lead and lied to by my sales person during the purchase of my $10,000 order which resulted in him being fired. My order was processed in April 2021 and here it is August 2021 and have not received one piece of my order. Calling customer service multiple times a week getting different answers every time we call in “We have everything in stock other than this” “We have nothing in stock from your order but these are the dates it will be in” “you can’t set a delivery date until your order has made it to the warehouse” come to find out pieces of my order have been flowing in over the months but not all together so they have been shipping my furniture to other orders to help complete them. Today I cancelled my $10,000 order and went to American Signature Furniture and purchased an entirely new order, 4 rooms worth of furniture in which is estimated to be here in 2 weeks. Ashley and their horrendous service will never have my business in the future. It’s completely outrageous the way we were treated and spoken to during this process from customer service to the manager at Ashley Furniture in Murfreesboro asking for the sales associates name who helped us at American Signature saying he probably use to work for them. Do yourself a favor and take your business elsewhere. Even if your furniture is on a wait you would much rather wait with a different company than Ashley.
Matt, our salesperson, was wonderful to work with. He was not pushy but very helpful. Highly recommend. Can’t wait to get our new furniture:)
DO NOT ORDER FROM ASHLEY HOMESTORE! Waited 4 months, got the couch and found out that it came directly from someone else's house. It was damaged and had dog hair all over it from someone else (I bought it in the new condition). They issued an exchange and it has now been a total of 7 months since we first bought the couch and I still don't have the new couch that I ordered. Additionally, they have given me false delivery dates 5 times and every time I talk to customer service they have no Idea what is wrong with the order. They even had texted me to confirm delivery today so I took off work. They never came and I called and they said it won't be ready for delivery for a couple of weeks. They have told me this 5 times already! They will take your money and give you the run around to keep you interested in your purchase. Find a better company. One that won't make you pay top dollar for bottom dollar service and products.
Purchased a bedroom set, the salesman Nick was very helpful and informative, we were very happy with the service.
even though the customer service in store is great ( I'm sure to just get your money and tie you in a contract) the care your receive from their customer service via phone is terrible example. My bed was and still is broke the support beams are split right down the middle and its been over a month now since I made that claim they told me too " JUST SLEEP ON YOUR COUCH" and give me no updates, along with my dresser was delivered with half the knobs its been over 3 MONTHS AND STILL NOTHING I am highly dissatisfied WOULD NOT REFER ANYONE TO BUY HERE DUE TO CUSTOMER SERVICE AFTER THE PURSHAED BEEN MADE!!!!!!!!!!!!!!!!!!!!
Bed was missing pieces and assembled incorrectly when it finally was delivered and because of this it broke the first night, leaving my wife and I sleeping on the floor. Contacted customer service and after a long hold time, was told that my only option was to wait a 3 or 3 days for someone to contact about scheduling a technician who will come and repair at some point. Even though pieces of the bed were not delivered, all sales are final! Great! I guess I can't get the broken frame replaced, just repaired. This is definitely the worst buying experience I've ever had, and I am not looking forward to sleeping on the floor because of it.
Katie Lagace was very patient and helpful. She answered all my questions no matter how many times, I kept asking the same questions in a different way. She did an outstanding job for you all at Ashley furniture.
I ordered bedroom furniture on Memorial Day weekend. After waiting 2 months for my furniture to arrive and after 4 different cancellations of my delivery, the vendor finally delivers my furniture only to find out the salesman submitted an order for the wrong headboard. I was informed I would have to address this issue at the store level. I called and spoke with a different salesman, because the one I previously worked with no was employed with the store, and I was told the situation was an easy fix. The next day I discovered the feet for my chest were located in the bottom drawer, because the delivery guys failed to complete assembly. As a single woman I had to attempt to place the feet on the chest by myself and it was damaged as a result. Fast forwarding to today, my bedframe and headboard were supposed to be delivered and this did not happen as the new salesman entered in an order for the appropriate headboard but did not delete the incorrect one. I have attempted to contact the store well over a dozen times today with NO answer. I called customer service and asked for a ticket to be sent to the store for someone to contact me directly and that has not happened either. I have had an account with Ashley Furniture since 2015 and a significant credit line established with them. I have only had good experiences up to this point but following this terrible experience, I will no longer be doing business with them. Sincerely, Your Very Disgruntled Customer
I have called the store around 7 times today to speak to someone and no answer.
Ordered a sectional from Ashley Homestore in Murfreesboro. The wait was two months. (Understandable) When the furniture was finally delivered it was dirty from either the truck or the warehouse. Item was not wrapped so there was some poor judgement on whoever decided to either un wrap it or leave it unwrapped. During delivery, our rug was damaged. Deciding to deny this delivery and receive a new order for the sectional (hopefully wrapped and clean) we are told a new delivery date just to be told on the new delivery date that our order would not be arriving and a new date as be set. Thanks for informing us on the new date! (Sarcasm for those who didn’t pick up on that.) This whole process has been disappointing and frustrating. I would not recommend shopping at this Ashley HomeStore or any location.
Disappointing and frustrating are two words used to describe my experience with purchasing furniture and having it delivered from this store. We wait two months for furniture, it shows up dirty, get a new delivery date, the day of new delivery date, we get told that there is a new delivery date. SMH. Terrible service. Never will shop at this store or and Ashley home store again.
I went in and bought an adjustable bed frame and they were amazing!!! They stayed with me and helped me through my decision process without any pressure. I wish car dealerships were more like them! Thank you Katie and friend.
Not for this store but for an online purchase. Delayed multiple times after a confirmation of scheduled delivery, customer service has no idea what is happening, logistics is horrible. You really can't tell me where a simple bookshelf is and deliver it on time? Oh and cancelling the order after the million delays in delivery has a 10 percent restocking fee. This company is a JOKE. You took my money in 1 day but can't deliver my furniture Update: I emailed the email address below and still waiting for a response. Still getting scheduled without a delivery. Final update: finally got the bookcase delivered today. Very dusty and without the box and missing shelf pins, it's so dusty it doesn't even look new. Still haven't heard back from the email address painted out in the response. To potential buyers at least online- buy from this company at your own risk in regards to actual delivery dates and times
RUN! Don't do it! Purchased furniture on 4/3/2021 was told 8 - 10 weeks because they were behind and I was okay with that, actually appreciated the honesty. The manager swore he would stay in contact with us throughout the process and keep us updated on shipping. Well, I've still not heard from him. I called today (almost 16 weeks later) and told August 24th the items may be at the store and then they'll need to schedule a day for delivery. I'd prefer to cancel the whole transaction HOWEVER I will be charged a percentage for a "restocking fee." Why would I be charged a restocking fee for something that's not stocked? I'm so over it and will NEVER buy from them again!
Lisa at Ashley Homestore of Murfreesboro was extremely with our purchase. My husband and I just moved to the area and she helped us purchase a new couch, side tables and media center. Not only did she help with our decision making she gave us great tips about the area and made us feel so comfortable with moving. We 100% recommend going in to this store and asking for her! She’s the best!!
Staff was helpful, and didn't pressure me into buying furniture I didn't want or need. Overall, it was a highly enjoyable shopping experience.
Bought bedroom set and dining set from Ashley. We liked the look, but not long after we got it, we got a chip in the dining table. Much to our surprise, it is made of some sort of plastic and has a wood grain texture applied. Feels like wood and looks like wood, but doesn’t hold up. Then one of our nightstands… one of the drawers completely locked shut (there is no lock on it, but it’s inoperable). I sat on the floor and used my feet for leverage and pulled so hard, I’m surprised I didn’t break it. Called for the warranty repair twice so far and we either don’t get calls back or people don’t come out to fix the problems. We will not be buying from Ashley again.
Everyone at the Murfreesboro store were so friendly & our seller, Brittany was super helpful in helping me find a couch that was a perfect fit.
On March 20th 2021, we placed an order for a whole bedroom suite and a mattress. They were very happy to take our money and we had no issues on that day. We were told that “due to the pandemic” The bedroom suit that we had chosen was on back order and out of stock in the warehouse, but they are expecting a shipment in mid April , we said that was fine we didn’t mind waiting. We were informed that the mattress we had chosen was actually in stock, that was wonderful but we wanted everything delivered on the same day, our sales person told us that would be no problem and she was making a note in the computer that even when the mattress becomes available it is not to be delivered without the bedroom suit. That is when our problems began. on March 30 2021, I received a text message telling me that my ordered was ready, I called and I was told that only the mattress is available. I told the lady on the phone that the mattress should not be delivered without the bedroom suit, this woman replied, in a very hostile manner that if I did not allow them to deliver the mattress then they will cancel my order. I get a hold of someone at the store because customer service is absolutely no help because they are not even in the state that you made your purchase. I was told that they would fix the issue and I shouldn’t receive any more text messages, two days later I received yet another text urging me to confirm my delivery, the next day I received a phone call telling me that I needed to confirm a delivery date or my order will be canceled. That moment I decided to take the mattress protector down to the store with my receipt and request a refund. I was guilted because the sales person was now losing commission, because I canceled my sale. I was told they fixed the issue in the computer and promised me I will not get any more phone calls or text until my entire bedroom suit including mattress is ready. Having already gone through this already, I demanded my refund, to which the woman told me today is Wednesday we only do refunds on Monday so you will not receive your money in your bank until Monday, yet she had in possession the mattress protector and the mattress that I had paid for upfront. At this point I should have canceled my entire order but sadly I did not. May 13 2021 I received a delivery text for May 19th. The delivery men arrive are very kind and courteous, I leave them to assemble my bedroom suit, but when bringing in the footboard it got stuck in my doorway to my bedroom, instead of backing up and figuring out a new plan they force it to the doorway causing damage to my six month old brand new home. The delivery drivers had me sign paperwork before they brought the pieces in, once they got the bed together they left, they did not tell me goodbye or have me check the bed before they left. That was because they did not build the bed properly, all pieces have color indicators on which piece goes where so it’s pretty much idiot proof or so I thought. I immediately alerted customer service that my bed had been damaged upon delivery. After fighting with them and sending pictures of the damages not only to my brand new bedroom suit, but also to my home I was told that they will send out a replacement. They Promised I would be bumped to the top of the list, and received my replacement bed before others who have placed orders after mine. I have complained to customer service, I have complained to the third-party delivery company that they use, I have complain to the manager of the store I have been fed nothing but lies to shut me up. July 10 2021 I receive the automated text asking me to choose a delivery date for my replacement bed, I choose July 21, 2021. Today July 17 2020 I receive voice mail that my delivery date needed to be changed, and I needed to call them immediately. I called and I am told that only some of the pieces are in so, I need to choose another delivery date, I was offered August 3.
Disappointed in how things have been handled since our original order.
Great furniture, friendly associates!
Great quality furniture at a good price. I always check Ashley first and always end up going back to purchase.
Great experience and found exactly what I was looking for.
Chandler and the store Manager were very helpful. Not pushy at all. And very patient. But like every where now production is slow. So now we wait patiently, for Our furniture.
Chandler was very helpful and efficient
Amazing experience. Our sales associate was so helpful.
Would give less than 1 star if given the option. These people will lie and misrepresent your order, when its being delivered and what is being delivered. They didn't follow up as promised, either. Poor service!
My experience at Ashley’s was the high light of my Independence Day weekend. Had planned on going even researched on line furniture I wanted to look at. Wasn’t disappointed at all. The sales team was super friendly. Management made me feel like family and truly made me feel that they appreciated my business. I also purchased a new mattress. They have a mattress geek there that knows what he’s talking about. Just look for the white coat. Thank you Ashley Furniture!
Katie was amazing and helped me find the perfect bedroom set for me.
Such wonderful people in the store. Katy was so helpful and professional. Manager John very friendly and personable. Will definitely shop there again.
We received fantastic service from Chandler today. She was extremely friendly, helpful and patient with all our questions and multiple trips around the store. We found the sofa sleeper, recliner and table we were looking for. 5 stars!
Brittney was a rockstar, found us the comfiest couch that would actually fit in our tiny lil home!
Britney and Kati were very helpful and courteous. We found what we wanted and they made suggestions based on what we were looking for
I know it's COVID and we signed a disclosure in NOVEMBER 2020 that it may be JANUARY before we received the sectional. In April when we got the sectional, we hated it. The wedge piece that connected the sofa and loave seat do not attach. That very day we went to the store to exchange the awful wedge. We were told it may be June before delivery. More problems ensue at that point because we confirm a delivery date and no one shows up. We are told a day later in the week, and no one shows up. When we call to ask to not have it delivered but we want to go get it, we are told the chair is not even ready, it is in production waiting on pieces still. Do yourself a favor and DO NOT go to ASHLEY furniture, too much competition in Murfreesboro to do business here.
Great place to shop for furniture no pushing on the sale, michael and staff was very nice!!
Very polite, courteous staff and manager. Answered every question without any high pressure sales talk. Hope my recliner is as nice as my experience.
Discussed clearly with the sales clerk and the manager that I did not want a "tall" bed. But that's what I wound up with. Buy elsewhere.
Lisa was great and absolutely love my new furniture
So happy to have got our couch here
Great shopping experience. Cherish did a great job!
(Translated by Google) They have a beautiful display and Rafael assisted us and was excellent in clarifying the payment methods and suggested recommendations. (Original) Tienen una hermosa exhibición y nos atendió Rafael y fue excelente en aclararnos las formas de pago y recomendaciones sugeridas
Just a big come on in prices poor customer service
Excellent experience. Great and courteous sales people!!!!
This is the worst experience I have ever had buy furniture. It started out wonderful till it was time for my stuff to be delivered. And they kept scheduling it out further 2 weeks at a time. Still no furniture
My store representative was Ellen and she was fantastic. She listened to my wants and needs and applied them directly to my purchases. I walked in with an expectation and walked out with my rooms furnished. Highly recommend this store. Great quality and excellent customer servics.
We had shopped at Ashley Furniture a few years ago when purchasing a bed and mattress for our daughter. We were very pleased with the furniture and mattress that we went back when my husband and I were looking for a new mattress. CJ greeted us at the door and was ready to assist. We told her what we were looking to buy and she showed us the products available. She allowed us the time to try out the various mattresses with no rushing. Even so, within an hour we had made our decision and purchased an adjustable frame and mattresses. She was very knowledgeable and personable during the entire process and we will be glad to refer anyone we know to CJ!
We had shopped at Ashley Furniture a few years ago when purchasing a bed and mattress for our daughter. We were very pleased with the furniture and mattress that we went back when my husband and I were looking for a new mattress. CJ greeted us at the door and was ready to assist. We told her what we were looking to buy and she showed us the products available. She allowed us the time to try out the various mattresses with no rushing. Even so, within an hour we had made our decision and purchased an adjustable frame and mattresses. She was very knowledgeable and personable during the entire process and we will be glad to refer anyone we know to CJ!
Furniture itself is nice, but deceptive sales practices at Murfreesboro, Tn location. They try to include charges for optional protection plans without separating that from sale price. Ask to show you individual charges. Then to top it off, our invoice said free delivery in the main part but they added in a $139.99 delivery charge in the "1 year same as cash" financing we choose, which was for one recliner. Have called salesmen, customer care, store manager, no call back from any managers, and no explanation from customer care .When we asked, but why does it say " no charge for delivery " then there is a charge? They just kept saying, " well, I guess your salesman added it in. " Managers are "busy" and will have to call back...two days and still no response.
My salesman was awesome! When I went in, I was a little frustrated because the last place I went tried to sell me something I didn’t want and the price was 2000 higher. He showed me exactly what I wanted and worked out a deal I could afford and even is going to have it delivered in a week! I will come back to this location for any of my furniture needs.
price is fair delivery dates and communication very poor and unprofessional
Great experience! Jessica Adam's was very friendly and professional! So excited to be getting a new dining rooms set!
Prices seem to be going up up for mediocre faux finished furniture. Walk in and the sharks attack worse than an auto dealership!
I went to the Ashley Furniture store in Murfreesboro, TN and it was an awesome experience from start to finish. We were greeted immediately, and asked if we needed help with anything. Our sales representative was very nice to my wife and I and did an excellent job helping us find the table best suited for our needs. I would recommend this store to anyone looking for furniture, great deals and friendly staff
Mike our Salesman was really really very polite and very well knowledgeable. Also Ashley has the Best Furniture 🪑 in the Area. Very well assembled and excellent Warranties .
Has a great deal of selection the sales people that work there and manager are really really good people
I went to the Ashley in Murfreesboro and worked with Mike. I went in on Monday night because I had ordered some things online that were going to take longer to arrive than I expected. Their internet was down that night, so Mike said to come back Tuesday morning and that he’d be there to help. He was so nice, helpful, and patient. John, the manager, and Pam were also super kind and helpful. It didn’t feel like Mike was just trying to make a sale off me, he genuinely cared to help me get what I needed. Definitely would recommend asking for Mike, John, or Pam if you go in.
I had a great experience when I went into the store. The bad started once my sectional was delivered 4 weeks later it would not retract from reclining without standing and pushing it in. I thought Customer service was going to be good until I started getting answers from different people that didn’t see to know the policies when calling. My sectional had to be swapped for another so I was going to have to wait 6 more weeks to receive another I didn’t understand why they could not take the sectional when they were going to deliver my recliner the following week which was something I was told could be done. I knew I still had to wait for the other sectional but listening to customer service I did not want to hear an excuse from them not taking it back. They have a no return policy that most people only find out about after receiving there products
Katie, my sales rep, was knowledgeable, patient, and very accommodating. Show made something as mundane as furniture shopping a pleasure.
The sales associates were very nice and helpful, won't hesitate to recommend them.
Bought beautiful pictures. The sales person was very helpful. She didn’t follow me around, she just checked back occasionally.. she made my experience very good.
Even if I do not purchase anything. I enjoy looking at the furniture and furnishings! Whenever I have questions about a product, the answers come from a knowledgeable, polite and professional sales associate. It is a good store from which to purchase furniture. A pleasant shopping experience that you can count on!
Had a great sales rep, Katie that gave us a store tour. She was patient and knowledgeable about the products. We tried all the options. She followed up professionally and was a great help! Finally, settled on a sectional, recliner and bought bedroom suit for our daughter too!!! Only disappointment is the long lead times, people need to go back to work!!!
I always find quality products and good customer service. Efficient and effective with quality. What more can I ask for?
Just a great and pleasant place to shop. ! Very helpful! Ask for Ellen she’s the best ! Love their furniture!
Definitely would recommend buying furniture from somewhere else. I purchased furniture back in December and the delivery date has changed over 3 times. Originally supposed to get it in January then February. Then they changed it to Mid April and now they are saying we won't get it until mid May. No one seems to care or to reach out to see if we can get our stuff sooner. Extremely disappointed.
I have purchased many things from Ashley’s of the year and have always had a good experience
I ordered bedroom set Nov. 2020, After several delays, part of the furniture came in March. The dresser damaged. I reported it the same day of delivery. I was told to look for parts in the mail. When it comes they will send someone to repair. It's been a month now. My question to the customer service supervisor Chris, was if no one has seen what was damaged. How do you know what to repair and what parts you need. He had no answer but stated, wait a little longer. I still have not received the rest of the set. God only knows when it will arrive. This has been the worst experience ever. 6 months and counting.
The workers are always super friendly and will help you pick the right furniture!
We were greeted instantly and found exactly what we wanted! They made sure we got the best deal with their current discounts and offered so many perks with delivery and warranty. We were very happy with our service and will be back for more furniture!
Steven was really patient with us as we asked MANY questions! We also never felt like we were hovered over. He allowed us time to think and discuss with each other in private. We finally found what we wanted and can't wait until it arrives.
Found exactly what I was looking for.
Initially just went to look at sectionals due to already having bed pick out. Mike greeted us and asked what we like. After talking we found a sectional that we like but then conversation switches to beds. Mike end up showing us some beds that was like the one we already picked out at another store. After looking around we found the perfect bed set and mattress. We end up purchasing with a great price and got our dream bed. Mike was awesome and very friendly. It was a great experience.
Best customer service very patient and polite.
Received a welcoming introduction from Mike after we arrived, he offered me some information to assist in my browsing, and since I had an idea what I was looking for, said he would check back with me in a bit to see if I needed help with anything. Mike was also very knowledgeable with the tempur-pedic sleep systems. Mike and Marty were both very helpful in assisting with my purchase of new bedroom furniture and a sleep system, they even stayed an extra hour after closing to make sure I had everything I needed and wanted for my new room. Received Excellent and Friendly service from these gentlemen!! I would definitely recommend giving them a visit if you’re shopping for furniture
Worked with heather very knowledgeable and professional made the whole experience go smoothly.
This place has nice stuff. Prices were a upper mid range, but understandable for the product. The employees were really aggressive, pushy, and clingy.
Heather was able to help us with our needs and found the furniture that we wanted. Plus, Heather was able to help my wife find the furniture she wanted for our front door entrance. Great overall job, kudos to Heather!!!!
I received delivery of a dining room table and the brackets were missing so they could not set it up. I took the entire day off work expecting this delivery.I called the store Who tells me I have to call customer service. I call customer service and they tell me I have to call my store where it was purchased and to ask for my sales rep. That was last week. I called her today and she basically told me it’s out of her hands and that the manager will call but that’s been hours ago. I also have a damage KD table that was delivered and they are aware of that as well. I’m not sure what to do at this point. I still have two more pieces that are on the way. I am really shocked by this service as I have purchased several items at the store prior to this. I have never been through this with any type of major purchase with furniture. Any suggestions?
Great experience at the store. Matched the online prices and went above dnd beyond to get us what we needed.
They have bad customer service. I’ve called them on March 24 to cancel my order and I was told a manager would call me after it’s been processed. Turns out they got a new office manager so nothings been done. I called again on Tuesday and then again yesterday. The guy told me everything gets processed in the order they’re received but I’ve literally been waiting almost three weeks just for them to cancel an order. I want my refund.
👍 excelente servicio y de calidad
Got exactly what i wanted and the sales man had a discount added without me even realizing i was going to get one. Salesman seemed to know what he was talking about and the order went smoothly
Amazing! Salesman very nice and thorough! Thank you!!
Heather our sales rep was great and the setup/selection was nice. We’ll probably be back for our bedroom set later too!
Called 3 times and was promised a call back did not happen. Called a 4th day got a call back from manager who said he would get back to me in an hour or so. Waited 5 hrs Called and ask for manager by name and was told he was dismissed at noon. No results on our order placed 1-5- 21. Did say we may expect on May 7th or later. Corporate no help and no one will say why the floor model can't be sold to us. Frustrated to say the least Ready to cancel and shop elsewhere in Murfreesboro, Tn.
Miss Lisa was amazing!! She was on point and definitely stayed on top of for me sense I was on the road. I will be buying more.
Found the perfect chair for my living room. Ellen was very professional and helpful without being pushy. Thank you for a wonderful experience!
Great staff, great furniture!
Steven was amazing! Helped us pick out a new couch and recliner with no pressure, and was great at explaining our options and the deals going on. Love the furniture!
Lisa was a great help. She was very helpful and knowledgeable. She answered all my questions very professionally.
When I need furniture, I go to Ashley Homestore first. I usually find just the right thing! I love their furniture and the way I’m treated. Go see for yourself.
Jordan was so nice! We were welcomed in by him and his hospitality. I walked in knowing what I wanted, but he recommended something better and that’s what we purchased! He gives his customers choices and is not pushy on anything he outlines the best of what you’re getting and it makes you feel at ease knowing you had a great shopping experience ! Thank Jordan keep up the great work we can’t wait until our delivery day 😀
Heather was wonderful she was able to help us find what we need while helping three other customers and was able to balance her customers very well. She took her time with everyone and made sure she knew that she was giving the best experience. Once again Heather is a great asset to Ashley HomeStore.
Liz was awesome. Very knowledgable and extra helpful. Made great suggestions and made the experience very easy! Ask for Liz when you visit the store.
Chandler was amazing!! Mine and my wife's experience was great!! Very helpful and imformative!!! Thanks for all your help!!
Horrible, horrible, horrible customer service. Delay after delay, no communication stating items were going to be delayed, just waiting for over 5 months after paying for my items. If you are looking to get your furniture anytime in the near future DO NOT GO THERE!!!
This branch is very helpful and kind. I bought a bedroom suite at the beginning of December for my daughter from the Brentwood location and I still haven’t received it. The Murfreesboro location was amazing
We went in to find a sectional today and had a good experience. Both David and Liz helped us to get what we wanted. They were kind, helpful, but not overbearing or pushy. The store had a lot of great furniture, and we'd love to eventually get more.
I stopped in on 2/13/21 to look at furniture I had already ordered from another store (not Ashley) on 1/2/21 but was unhappy that they kept pushing the delivery date out to mid April at this point. The saleswoman at the Murfreesboro store told me they would have 2 of the pieces in stock on 2/25 and 3/5 so I gave them a down payment to order it. I specifically asked her if they would push the delivery date out as the other store had done and she assured me they wouldn’t and that the Ashley stores get first delivery so that’s why they could get it faster. She was supposed to call back on Monday with a date of when they might be able to get another recliner I ordered somewhere else. A snow/ice storm hit and I didn’t expect to hear from her on Monday, so I gave her until Friday to see what date she found on the recliner. When I asked about the date of the other 2 pieces-guess what? They were delayed until the end of April! She flat out lied to me and my husband about the delivery date not changing. Now the store refuses to refund my deposit except for store credit. It took 3 calls to speak with a manager to even discuss this. I was warned not to buy from Ashley because their customer service was so bad and I wish I had listened because it really is!
I walked in to the showroom and met with a professional salesperson, Michael. Woolfork’. Michael showed me what I asked for and then expanded my options. I chose to purchase a more expensive piece than I expected but I got a better quality piece of furniture. I’m in sales and I know a good salesperson and one who is looking for a sale. My experience exceeded my expectations. Thanks Mike!
Really enjoyed my experience with Steven in Murfreesboro this weekend!! He was incredibly patient with me as I tried to find the right sofa to fit in my new home. Can’t wait to cuddle up and watch some Star Wars with my pup on my cozy Carnaby sectional! 🤪🐶
After having a great experience 2 years ago, we went back to Ashley to purchase bedroom furniture. It was definitely a completely different experience. We made our purchase on December 29, 2020. We fully expected there to be delays due to COVID. We got a call to confirm that delivery of ALL of our items would be 2/10/21. We arranged our schedules to be there all day and gave away the furniture in the two bedrooms to make room for the new furniture. A few minutes before our delivery window, I got a call saying that the bed rails for one bed and the foundation for the other were not on the truck. The delivery driver asked if we still wanted the other stuff delievered. When I told him yes, he was beyond rude to me. I wanted the other items so I could get all of the clothes piled in my dining room and living room put away. They brought what they had, but were rude and careless. We never heard another word about when the rest would be delivered. I called and was given a new date of 2/23. That day came and went with no word from Ashley. I called again on 3/1 and was told it would be delivered on 3/11. I guess we'll see. There is simply no excuse for the items that we are waiting on to not be here. We've been sleeping on the floor for weeks now. It's obvious from these reviews that they only care about the initial sale, not anything else beyond that.
Michael S was very helpful. He answered all our furniture questions, and we found the perfect bed (and mattress) for us. We were able to pick a future delivery date due to house renovations which is beneficial to our situation.
They took the best care of us. The site was a little off with the prices, but Jessica had no problem working with us to fix those. Thank you all and can’t wait to get other things from them!!!
Very pleased with my experience at Ashley. Very knowledgeable on product, fast in and out process, and the salesman did everything they could to get me the best price! Would recommend to anyone looking for quality furniture!
The interactions I had while purchasing a sectional sofa during their Black Friday sale set the tone of great customer service. The sales associates were pleasant and helpful. Over the past three months I’ve received delay notifications via email, of which I’ve been understanding, however within the past few weeks I have not received a response from the associates regarding my delivery. During my purchase I was given an estimated delivery date of mid January. I took matters into my own hands by contacting the delivery department. Once they confirmed a date I asked if the timing could be pushed up to accommodate my work schedule. The customer service agent I spoke to was clear that she could not guarantee a time but would make a note of my request, which was satisfactory to me. The following day I received an updated confirmation that instead of pushing the time to earlier in the day it was pushed to late afternoon/early evening. Again I called and was told there was nothing they could do regarding time. I understand a third party delivery system generates the delivery schedules but I just don’t feel like the customer is considered. Additionally, it is impossible to reach a manager via phone at the store. I’ve attempted to contact the customers service line again by phone but have been unsuccessful. I hope my couch comes without issue.
Had a very pleasant buying experience with David today.
Very good experience
Steven Cline was awesome help and very knowledgeable of all their products. He was super easy to work with and Highly recommend!
The manager at this location has to be one of the nicest guys I’ve meet in retail in quit some time, if you’re in the area please stop by and tell them Dewayne sent you and you’re going to thank me later.
Ordered a bedroom set august sixth. The first item. the bed rails showed up and were completely destroyed and unusable. Contacted the store and they said that they would send a replacement. 5 months later another set of bed rails showed up damaged. None of the other furniture had shown up and was 4 months past original delivery date. Called and cancelled order probably 5 times. After order was cancelled we started getting delivery finally. Order was suppose to have been cancelled. Called the store talked to the store manager called corporate office talked to people there. They said the order was cancelled. Then I started getting a notice from a collection agency so looked into it again and have been on the phone with Ashley furniture since. Checked my credit report and found that the account and chargers are still active and has dropped my credit score over 20 points do to Ashley’s furniture. I will never use Ashley furniture again. This has been the biggest headache. My recommendation is to shop somewhere else
Delivery is the worst experience
We ordered a bedroom suit last fall. First it was supposed to be delivered second week of November. Did it come? No. Did they call to tell us delivery was being pushed back? No. We had to call and find out about our furniture. They finally delivered our furniture right before Christmas, however two pieces arrived damaged. We were told the replacement pieces would arrive late January. Did they? No. Did they call to let us know? Also, no. Once again I had to call and find out about my furniture. I called yesterday to inquire about delivery next week and they still don’t have once piece of furniture available. Do I believe I will actually get my furniture next week? No. Do I think they will call and let me know? Also, no. So, not only is the furniture taking forever, it’s being delivered damaged, replacement pieces are not available, and the communication with this company is terrible. Thank goodness we are working from home and haven’t had to take off work for multiple no call and no show furniture deliveries. I will not order from Ashley again. I give them a little credit because of COVID, but the lack of communication is unacceptable and unprofessional.
Best blaze
3 months and still no couch. Do not believe the sales staff. They will tell you that delivery dates are running a little behind but once they have your money they will string you along for much longer than they insinuate. The sales team will tell you to call the warehouse for delivery dates (which change constantly) and the rude woman at the warehouse will refer you back to the sales staff because "she doesn't look up orders ". Nobody seems to be helpful or pleasant after the point of sale and their feedback process is a joke so don't bother trying to offer any. You will regret it if you spend your money here. Helpful hint Nashco furniture & mattress outlet seems to be able to order anything that Ashley has in their showroom and they are much easier to deal with.
Worst customer service ever. "Feedback" email process will be a waste of your time. Got five different availability dates for my purchase over three weeks, and the only helpful employee is about to be reprimanded by a rude warehouse girl for actually providing customer service. These people will never see another dime from me, during or after the pandemic everyone uses as an excuse.
The Staff let us walk around and didnt hover. They allowed us to pick our dining table and if we had questions were available to assist. Would definitely recommend the store in Murfreesboro again.
We had a really pleasant time shopping at this store. Right as we walked in, we were greeted and treated well. It was great to work with Jessica. She's not a pushy sales person and is extremely personable. She sent me a follow up text during the week and was very atentive. Overall great experience.
Let me start by saying that the staff is extremely friendly and helpful. Now that we have that out of the way, let's talk about the delivery issues. If you're considering delivery, I urge you to Google BBB Ashley Homestore for a good read. My wife and I asked what the delivery time-frame would be before we purchased a sectional (bought on 31 December). We were told beginning of February at the latest. When inquiring with their online chat, we were told delivery would be 5 February. I guess thats not happening either. Its looking more like MARCH at the earliest. If you don't mind waiting 1 to 5 months for an item, go right ahead. Not sure what happened to this reputable corporation, but they won't be getting our business any time soon. I could order a couch almost anywhere else and pay $200 for a delivery date that takes 2 weeks TOPS.
This has been the worst experience. Almost all of our furniture was damaged and they keep bringing pieces that has something wrong with it over 3 months later. Also, the delivery set up is not good. Sometimes they tell you when they are coming and sometimes they don’t do you just have to keep waiting and changing your schedule around for them because they don’t wait on you and they don’t give you the heads up they are coming. We will not be buying from them again
The people at Ashley Furniture have been great to work with and I really like my furniture!
Our floor helper/ sales rep. Katie was great and informative!
Great experience
We had multiple specifications that we were looking for and Chris Hauersperger was amazing to work with. No pressure at all but helped us with different options that would be great for us. We are extremely happy with our selections.
The worst shopping experience I've ever had. I bought a dining table set on August 15, 2020. They delivered the table in December but I still did not get the side chairs. They canceled my order once without informing me and delayed the delivery 3 times. Will never go back to this store. SEND THE CHAIRS!!!!! I sent the information you asked for. I am waiting for the chairs, otherwise you have to come pick up the table and refund my money asap.
I cannot even begin to explain how amazing our experience was at Ashley! My boyfriend and I had been sectional hunting for about a month and were at the end of our ropes. We had been to many a furniture store, I had done quite a bit of online searching, and we had come across a few pieces that we liked. One of the first stores we had went to had awful customer service, and left us feeling like we had done something very wrong in coming with questions. Employees badmouthing one another and making underhanded comments about financing. We went to Ashley on a whim, not expecting to find anything to take home. We were immediately greeted by Chris, who was super friendly and asked us questions about our wants and needs. He was incredibly helpful from the jump, he didn’t need to know that he “had” our business before going above and beyond with figuring out dimensions, pricing, and financing. We saw a few that we liked, and then....THE ONE. But that one was a little too big for our space, and Chris went to work to configure it to fit, all while helping other customers. After financing was approved, and I managed to fall in love with the only rug in store without a price tag, both Chris and Hugh stayed way after closing to make sure we had everything we needed. (Including a pretty sick pair of Springbok horns). We couldn’t be more grateful to them both for finally putting an end to our ever-stressful sectional hunt, for answering all of our questions, and for making our first large purchase as a couple an easy one. ROLL TIDE
Do not buy from this location! Please save yourself the frustration and pay attention to the below reviews. We placed an order for 2 bedroom sets in person at the Murfreesboro store in November. Received the first bedroom set in December, no complaints. We were given multiple delivery dates that constantly would be cancelled and updated but were finally told it was confirmed the remainder of our order ( master bedroom set) would arrive today. Imagine our delight when we only receive part of our order. We have already broken down our old bedroom set. The delivery drivers were helpful, but could not assist very much. It wasn’t their fault. Called customer service and spoke to one of the most unhelpful individuals I have ever encountered. He made the service you receive at the DMV look spectacular in comparison. No one is able to tell us where the remainder of the bedroom set is and no one can provide an ETA. I have never felt like such a Karen in all my life, but I will tell everyone who will listen to take their business elsewhere.
Terrible customer service. Was told a guarantee delivery for furniture and now all the sudden its getting pushed back another 2 weeks? Literally the only reason I shopped here was to get it delivered on the day that I was promised. I will never be back. Rather spend my money else where.
The customer service was nothing short of excellent. I went in to purchase a sectional sofa and recliner and I left completely satisfied with my purchase. Thanks to everyone that made this experience great.
The young man that helped us was very helpful. We were in and out of there within 35 minutes. He even was able to get our daughter's bed delivered to Michigan, as we live in Tennessee..we will definitely be back for furture purchases!
Wonderful experience and I had a wonderful employee to help me with any questions.
Chris H. was very very helpful and pleasant to work with. We feel that we got an excellent deal and we will be returning next time we buy furniture.
My girlfriend had ordered a table in store in July 2020. She had not heard anything from them on her order in almost six months, dining room table with seating. They have had HALF A YEAR to deliver this to her and before Christmas she called and canceled her order and requested a full refund and they said it would be 7-10 business days and she had paid for this in full back in July 2020. Finally January 13, 2021 she had to call again and customer service was very rude and said her order was never canceled. So the woman canceled again and told her it would be 2-3 weeks for a refund, January 14, 2021 she received a voicemail from Ashley asking her to take her order but the seating is still not available so it would just be a table. This huge corporation is not refunding a hard working healthcare workers request for a full refund and all the other hard working people that are getting ripped off and their money taken. And by the looks of the reviews it appears to be a ongoing problem with them. Next step I think the BBB shall be contacted and legal action.
I ordered my table and chairs in July 2020 paid in full day of purchase, Look I understand being a week or two late but going months without a table and no contact is UNACCEPTABLE! I had an automated text messaged early August saying ETA 7 to 9 weeks...still nothing..Holidays no table..Finally December 17th, I cancelled my order and told them I wanted a refund. They put me on hold and said..oh we have an updated messaged that your table will be delivered this week but still not the bench that goes with it. So almost 6 months later when I call to cancel my order, the computer magically updates that half of my table order is available ..no thank you! I have a different table now! The customer service man, Vinson responded with ok we will cancel your order as of today and you will receive a full refund in 7 to 10 days. No issues. ...January 13th still no refund was credited back to my card or sent to me in any form. I am home from work with COVID-19 the last thing I feel like doing is dealing with this cooperation refusing to give me my money. I have called today and spoke with another lady and documented everything. She said, my order is not cancelled, she will cancel it and it will be 2 to 3 wks before I receive a refund. I explained to her it was cancelled in December and with whom and they are refusing to give me MY MONEY. She did not care one bit. So today, January 14th I play a voicemail from Ashley furniture where they are still trying not to give me my refund and wanting to send the table I ordered last July with only half of the seating for sometime in February. Meanwhile, I have cancelled my order two times now and still no refund. I sent a text message to their website informing them that next time they will not be hearing from me trying to collect my money. I have never in my life went through anything like this! So I wanted to share this with EVERYONE ! I am sure this is not over. I am not the only one that has had this issue, but please be aware of this and be prepared to get lawyers involved or just go somewhere else.
Do NOT shop here!!! About a month ago we purchased a mattress there and we have yet to have it delivered. They keep changing the delivery date on it. They already have our money. After reading some of these reviews I am worried about the shape our bedding when or shall I say IF it ever arrives! My husband called today to speak with them about this and the girl on the phone that answered hung up on him! How rude! Never again will I do business here and I dont reccomend anyone else do business here either. UPDATE:1/14 2021) WE STILL DONT HAVE OUR MATTRESS WE PAID CASH FOR!!! WE BOUGHT IT B4 THANKSGIVING. THEY KEEP PUSHIIng THE DELIVERY DATE OUT! STAY AWAY FROM THIS PLACE! I suppose we need to file a complaint with the bbb
I used the Murfreesboro location for my furniture! Chris was the absolute best. Made the process so easy and enjoyable. Had great ideas and what furniture would match best with my likes/wants.. A+++++
I’ve had nothing but problems with my most recent order. 1st problem I had was the furniture that got delivered to my house was wrong. I called the store and they said the manager would call me right back.(they never called) I had to call multiple times. It then took 3 days to get someone to reorder the correct furniture. 2nd problem I had was when the correct furniture was delivered it was damaged, I think it was damaged in the warehouse, not by the delivery crew. Called store and was told to call customer service number. I called and emailed for a week before I got someone on the phone who started a claim. They said I would have a call back within 24-48 hours to send someone out to repair or replace my damaged pieces. It has been almost 2 weeks now with no call. I called the store AGAIN, they said they would have manager call me back when he was done with the person he was helping. That was 4 days ago. This is ridiculous!! Do not get furniture from here!!
BEST EXPERIENCE EVER! I have been dreading furniture shopping for my new home - moving was stressful enough. Not only did this store have all the inventory I could ever need, I was greeted by the best customer service I’ve had in such a long time. Steven Cline was incredibly helpful and knowledgeable about the company and products. He walked went above and beyond standard service and made furniture shopping actually enjoyable. He was also nice enough to make sure I was getting the best deal possible. I will be back and referring everyone directly to him!
Great service.. as soon as you walk in someone is helping u.. very helpful and Attentive. Even when we was being difficult..
We are new to the area and were looking for a new couch. Katie was our sales associate and she was very friendly, helpful and informative. Highly recommend Ashley Home Store. We will go back again if we need additional furniture for our house.
Absolutely, the best place to shop for all your Furniture needs it’s by far the better place to shop .. I promise you that :)
I had a very nice experience with Ashley furniture in murfressboro Tennessee. I was pleasantly greeted, and my sales person was helpful and patient. I never felt pushed and she certainly knew all of the information I needed and imparted the information to me in a pleasant manner.
Michael Sarna was very friendly and personable, made our purchase enjoyable :)
Great people to work with who are very professional and knowledgeable about store products. CJ and Steven were amazing. They really tended to our needs and wasn't pushy at all. My wife and I have been doing business with Rooms to Go for many years. There could be a permanent switch to Ashley moving forward. Satisfactory is A+ thus far.
CJ was amazing - if you visit this location look for her. Super patient and kind and smart !! Funny too!! Thank you !!
Would recommend this place to anyone who is just now getting a home and needs new furniture. I just moved and needed new stuff for my house and they where more then willing to work with me and my boyfriend. Very friendly and helpful team working there.
Great service! Found everything I wanted at a good price.
Good customer service.
This is the worst experience I have ever had in any retail environment. I had to get a refund because it was going to take over 2 months for the furniture to be delivered and I found out I had to move sooner. The manager, Justin, spoke to me in a very condescending sarcastic way. He even chastised me and said, well you knew when the furniture was due to be delivered in the first place, didn't you? He was a very poor example of what a manager should be. The people working in the back seemed poorly trained and acted like they didn't want to be there. I surely can't blame them for that. I will never go to another Ashley furniture store. The only bright spot was my sales lady. She was kind and apologized for the manager's behavior.
Great service, Chris found me the best price for what I was looking for.
Our first time shopping at Ashley Home store. We had a wonderful experience. Knowledgeable staff and competitive pricing.
Absolutely wonderful, helpful staff! And I left with exactly what I came in to get! :) Perfect experience all the way around!
CJ was awesome. Definitely go see her!!
Don't buy from Ashley. They will promise a time and date to receive your purchase and never show up and give you every excuse as to why they could not make it. Bought furniture in aug 2020 the last straw was Dec 2020
I highly recomened seeing Ellen when you need some furniture. She was the best sales woman. Excellent customer service. I will definitely come back. So excited to get my furniture.
Chose a furniture delivery date on accident. Called 5 minutes later to change the delivery date, was then lied to and told it was changed. Now that it's the day before the desired reschedule day and they have no record of rescheduling, customer service obviously can't fix it. Basically useless store with useless customer service.
Customer service in store was great... after the fact is by far the worst. Can’t get ahold of anyone on the phone. Have tried for hours. Terrible Terrible service.
I want to give Chris a huge thank you!!! For being patient and working with me every step of the way. It was a long process due to some road blocks, but Chris got it done and made it happen. He got me the perfect set I needed for my entertainment room and I couldn’t be happier. I highly recommend asking for Chris he will make sure you leave out with exactly what you want.
A lot of options to choose from. Great staff
They have fees they charge, and don't tell you till you are ready to sign. Delivery fee, where it says $0 Delivery fee, then charge $249.99. And $799.99 fee for repairs for 5 years, don't even tell you about charge, unless you see it when you are signing. Never mentioned either charge. We spent almost $6000, they should repair for free and deliver for free with spending that much. Employees were very nice is why I gave 3 stars. Hope the furniture is...
Great experience last night with Mike. Can’t wait to get our new living room furniture!
Visit was great and the customer service was exceptional. Every time we visit Ashley furniture we are treated very well.
Honestly worst experience I’ve ever had. 5 months in and we are still dealing with getting our stuff. Furniture delivered came sitting on top of a shredded box. Missing parts. Cracks dings and paint peeling on all but the mirror. This is out of a bed frame two night stands and a dresser oh and the headboard. At this point we are going to try for a refund and will never shop here again. Poor quality poor customer service and poor company.
Liz Sale representative its a 5 ⭐️
I originally went in for a couch and love seat. I got the floor model loaded up and took it home. The salesman told me they could deliver the couch the following day, it never came. I tried to call the dispatcher to see if it was on the truck and got no answer. I went back into the store to find out that not only did the salesman put into the computer 2 love seats , but it was NOT available for 10-12 weeks. After the Acceptance Now finance company with their harassment for payment ( which is taken directly out of my account) and the lack of professional that these people have / do not have, I have cancelled my order. The manager never even asked why or how they could make it right. I guess when your used to failure, it&'s not a big deal. I encourage everyone to shop somewhere else
Buyer Beware!!!! Now for my story... I bought guest bedroom furniture on 7/4/20. I was told delivery would take up to 8 weeks. Not a problem as we were not in a hurry at all. My purchase experience was great! I received several text communications with updates that delivery was delayed. Not a problem. We are still not in a hurry. The second week of September I was scheduled for delivery. I received a call the morning of delivery to let me know that one nightstand was not available, did I still want delivery that day? I said yes. Still not in a hurry. Delivery day...received one nightstand, dresser, headboard, footboard and rails. Of those items one rail, the footboard and the dresser were damaged. One rail and the dresser had minor damage. The footboard was badly damaged and not from delivery. It was literally not put together correctly and should never have left the warehouse. The delivery driver said he would note those 3 items and a delivery date for exchange would be set and I would hear from someone in a few days. I never did so I called into customer service. This is where things went horribly wrong! First, I was on hold for over an hour, then when I finally got someone on the phone I was told they had no record of the dresser but it would be corrected. I wasn’t convinced and I stopped at the store a few days later. The dresser had still not been added to the exchange ticket. November....I finally get a new delivery date with a replacement bed rail, dresser, footboard and the missing nightstand. I track my delivery all day and suddenly it changes to “unable to complete” so I call to find out what is going on. Come to find out they went to the wrong address which is a shithole but rather than confirm the address by looking at the house number and street sign they mark it unable to complete. I had to call, sit on hold for 30 minutes, talk to someone who said they would have the drivers come back. They did, I got the nightstand, they replaced the bad rail and footboard. The dresser they had on the truck was not put together properly and on top of that had a huge split down one side. I refused it. By the way, one of the delivery guys reeked of pot. I received a text a few days later with a new delivery date for the replacement dresser. I’m waiting for delivery that day, tracking it and all appears to be ok. Then I get a call from the dispatch area saying there is a credit hold on my account and delivery will not occur until its taken care of. I paid for the furniture in full the day I bought it. I call the store and speak to someone who places me on hold for 10 minutes. Finally he comes back and says it was an error on their part and its been corrected and I can expect delivery. I’m tracking delivery and all is well until the status changes to unable to complete. I assume it’s because the driver once again went to the wrong address so I call. Nope! They didn’t bother to put the dresser on the truck because of the credit hold issue that was an error on their part. Delivery would be rescheduled for the following week. The next delivery date rolls around. I sit at the bottom of my driveway for 30 minutes because by this time I know the drivers are not all that bright and will probably go to the wrong address. Sure enough I see the truck go by so I chase it down. They follow me to the house and I say please do not remove the dresser from the truck until we’ve looked at it as this is now the 3rd dresser that has come here and the first 2 were damaged. Sure enough the dresser they put on the truck is damaged, way worse than the one I have. It never should have been put on the truck. At this point, with all of the issues, I’m done. I tell the delivery driver to please close the ticket. I’ll just keep the damaged dresser I currently have. I’m tired of playing the game with Ashley and they’ve already lost me as a customer so what is the point of continuing. Are you ready for this???? Yesterday I got 2 robo calls and 2 text messages yesterday wanting me to confirm delivery for today. I call. I spend 25 minutes on hold and then another 20 minutes talking to a young lady who was very nice. I explained my position and said I’m done. I want to keep the dresser I have, yes even though it’s damaged, and I want my ticket closed. She puts me on hold for 10 minutes and comes back and says its been taken care of. It’s only 9:02 am here. I’ve already received 3 robo calls and 3 texts asking me to confirm tomorrow’s delivery. The delivery that I cancelled yesterday. On the third robo call I gave up and confirmed the delivery. At this point if they want to keep wasting their time and money to come to my house for me to look at the dresser they bring and refuse it because it’s damaged worse than the one I already have who am I to argue. At this point I literally do not know what else to do. I’ve made countless calls, sat on hold for hours, gone to the store, and posted several times about this entire unpleasant experience. I’ve bought 2 other rooms of furniture from Ashley in addition to this one and we had plans to go back in the spring to buy new living room furniture. Needless to say it will not be from Ashley. I’m sorry about this very lengthy post but all customers of Ashley need to be aware of what they are potentially getting into if they choose to spend money with them. Please read comments from other customers too. I’m not the only one who has been dealing with their extremely poor customer service. At the rate they are going they will be out of business soon. I forgot one thing...one customer service rep actually hung up on me!
Purchased bedroom 9/6/20 was told up front 6-8 weeks no problem it is now 12/2/20 picked up 4 of the six items! Was told may be another 6 weeks maybe my dresser and chest of drawers will be here! Even though I received text saying my order was ready for pick up! The store manager Hugh said I should cancel the order! The warehouse manager suggested the same cancel the order! What kind of business blames each other? The customer is told to cancel? That’s how they respond? Be very weary of this business. Customer service hangs up on you when you get upset! long wait times on hold! I would not buy anything from this store ever! Customer service is non-existent!
I would not recommend this Ashley furniture store to anyone.Terrible experience after the sale. Stephen my sales associate was great. But everything went very downhill after that. Ordered a bedroom set On July 19 So far I have only received a headboard and the dresser. That’s 19 WEEKS. Still missing two nightstands side rails and the footboard, can’t do much without those. Delivery of these items have been quoted and scheduled many different occasions. All I get from the store is a run around and another scheduled maybe it’ll be there maybe it won’t,hell we don’t know. The Ashley website actually Actually shows the end table as being in stock. I can order them from the website, but the store which is a franchise of Ashley does not seem to be able to get them for me. Order me the night stands online, give me the footboard and rails from the floor maybe that is a solution. Ordered some barstools back in January and they still have not received them. I stopped by the store yesterday and got a refund for the bar stools I am also going to cancel the bedroom set and have them come pick up the headboard and dresser. Maybe I’ll be there to let them pick it up, Who knows.Might have to reschedule that several times as I may not available. On a side note I ordered 2 other bedrooms, living room furniture from Havertys and RTG on the same date and have had them for couple months. This franchise owed by DSG based in Memphis is terrible. Look at other reviews at other sites and you will see this is a pattern of making a sale and then not delivering
I would not recommend this Ashley furniture store to anyone.Terrible experience after the sale. Stephen my sales associate was great. But everything went very downhill after that. Ordered a bedroom set On July 19 So far I have only received a headboard and the dresser. That&'s 19 WEEKS. Still missing two nightstands side rails and the footboard, can&'t do much without those. Delivery of these items have been quoted and scheduled many different occasions. All I get from the store is a run around and another scheduled maybe it&'ll be there maybe it won&'t,hell we don&'t know. The Ashley website actually Actually shows the end table as being in stock. I can order them from the website, but the store which is a franchise of Ashley does not seem to be able to get them for me. Order me the night stands online, give me the footboard and rails from the floor maybe that is a solution. Ordered some barstools back in January and they still have not received them. I stopped by the store yesterday and got a refund for the bar stools I am also going to cancel the bedroom set and have them come pick up the headboard and dresser. Maybe I&'ll be there to let them pick it up, Who knows.Might have to reschedule that several times as I may not available.On a side note I ordered 2 other bedrooms, living room furniture from Havertys and RTG on the same date and have had them for couple months. This franchise owed by DSG based in Memphis is terrible. Look at other reviews at other sites and you will see this is a pattern of making a sale and then not delivering
I went into the Murfreesboro Tn store to look at mattresses as we entered the store a young lady approached us Ellen and we told her we were looking mattresses she called a mattress expert to come to assist us this was in 10/10/20 we were shown the Tempur-pedic mattresses I was very happy the one I laid on had a coolness which I liked my husband tried a firm which he loved so we thought what we&'d tested was what we ordered over $8800 in mattresses which is not cheap on 10/24/20 they were delivered on 11/14/20 we went into the store to determine what was going on because my mattresses was not cooling spoke to Ellen again the other sales person Pam no longer worked there . Ellen call over Mike who said the store manager Jena was not in but they would write up everything and leave it on her desk on Tuesday 11/17/20 Ellen called Saying the store Manager was still out but they were working on it on Tuesday 11/24/20 I called the store asking to speak with the store manager Mike answered the call saying she was busy but they were working on my issue and would call me later that day I did not receive a call. On Saturday 11/28/20 Jessica answered when I again called the store and she assured me the Store manager would call me when she gets back from lunch and she did. Jena the store Manager was the rudest person in sales I have ever spoken with she spoke to like I was nothing and like I hadn&'t spent a dime in Ashley Furniture she said she knew nothing of me calling and was working on no issue for me I explained I was not satisfied with the mattress I had received she said I would need to call customer care I told her I had already tried without assistance there either and anyway I would have to pay $1000 more for the breeze mattress if that&'s what I was wanting I wasn&'t sure the name I knew I cooled when laying on it she said she had no idea what i wanted and was not concerned I asked for the regional or district manager&'s name she refused to give me a name or number when I told her I had spoken to Mike and he said she was busy on a conference call she said he couldn&'t have told me that because she was out of town. I called customer care and no one can give me upper management&'s number I left a message on Saturday with customer care was told I would receive a call today of course I did not. If you know anything about theses mattresses you know there is a 99 day guarantee or you can trade it out but you have to take pictures of the front and back on the mattress with the special mattress cover on and off . I am hot even writing this and of course cannot return the over $8800 mattresses. Buyers beware. If there is anyone out there that may have information to help please do.
Wonderful experience and everyone was super helpful!
Was great experience not pushy ga e us many options to choose from very knowledgeable and friendly staff Mr. Allen was a great sales person.
Use to shop at ashley furniture all the time. They were good but now the service is terrible, they keep changing the date of delivery and then they delivered it broken. When you call they tell they will call you back and they never do. I didn't get my whole order. Don't know when we will. Terrible go somewhere else if possible please.
Bought furnitire in August...STILL WAITING FOR IT!!!! Will never buy from there again.... Its the day after Thanksgiving.... WTH!!!!!
The worse customer service lie to me about furniture warranty paid extra for extended warranty that’s a worthless, cheap made furniture for the price I paid for living room set starts to fall a part in less than two month (tried to get help they wont even answer the phone ) , stay away from this location or Ashley in general
The service was amazing! The people are super sweet and friendly, very helpful! Definitely recommend Katy, super great! Also the “sleep expert” is wonderful and hilarious, she knows her mattresses!
Best place for buy everithing for home, great service, great prices
Great! Jessica was amazing helping me with a couch!
The staff was extremely nice and very helpful. I wished all the stores were like that.
My wife and I went to ashley home store in Murfreesboro tn on10/21/20. We bought a dining room set and a bedroom set, it came to almost $6000 and we gave them $1200 up front, the sales set up the delivery up for 10/30. The day before the delivery Ashley calls and says the furniture did not come in so they rescheduled for 11/6 , on 11/5 they rescheduled for 11/13 due to not all items not in.On 11/12 we get a message saying that the table that was in the warehouse for 2 weeks was damaged they couldn't send it. We finally got a delivery on 11/20 a bedroom set with no dresser 6 chairs that 4 of them not level (they woppel). So with everything this store put us through we canceled the dining set and the sever. We talk to our salesman and he said that's would be fine since he couldn't find another table. We asked for confirmation of the cancelation and when they can pick up what they deliver. We have not got an answer from two sales people and the store manager. I work for the biggest retail in the country and if we ever treated a customer like they do we wouldn't have a job. We hope to get a response from the, but we'll see what happens.
Great people. Friendly. Always take care of us!
Good middle of the road furniture at a decent price.
On 09/06/2020, we made a significant purchase at this Ashley location. We were told the item would be delivered on 11/06/2020. That should have been the first clue of the disaster that was to come, but the item was an exclusive so we had limited options. The items were not delivered on 11/06/2020, so they re-scheduled to 11/11/2020. A few days before that date, we received a text message (not a call) telling us delivery was moved to 11/12/2020. On 11/11/2020, we received a call telling us they wouldn&'t be able to do the full delivery on 11/12/2020. When I complained, the representative hung up on me. I called back and held for 20 minutes before the representative told me the new date is 11/17/2020. We will see.1) We purchased many different furniture items from several other stores around the same time. None had the delays Ashley did originally and none had to re-schedule their original dates (some were early). The only items we are still waiting on is Ashley. If the item wasn&'t an exclusive I would cancel it and look elsewhere.2) Look around for other stores before buying from here. If it&'s exclusive, you have no choice. But Price Point Furniture and FMO have much quicker deliveries, better customer service, significantly better prices, and many of the same items (exclusives excluded).3) Avoid Ashley Furniture at all cost, including this location. Don&'t make our mistake unless you&'re into weirdly higher prices, terrible wait times on deliveries, multiple re-scheduled deliveries, and horrendous wait times. Do yourself a favor, trust me.
Great customer service
Took my mom in to look at some living rooms set's they had a great selections and the one she went with was well over 4K, but after our beautiful salesperson (will update her name later lol...) work some magic with the approval of her manager got it down to 3K mom was happy. Extra note the store was COLD so bring a sweater if u don't like to be cold. FYI A lot of the inventory is on backorder we was told 6 to 8 weeks I do a update once we get it. Thanks again our salesperson plus manager for approval.
We recently went to Ashley’s looking for a bed & Heather the sales associate was the best ! We told her our needs & what our budget was. Her personality, her friendliness & compassion were top notched & made us feels very comfortable. Her patience is unbelievable.. no pressure was felt at all. We did end up purchasing a beautiful bed , which will be delivered hopefully by end of month .. due to the pandemic & that’s ok with us. We returned again for a second purchase of a dining room table with specific measurements. We were fortunate that Heather was working This particular day & she definitely took care of us & needless to say we did purchase the perfect table. We just love this young lady ! Heather is definitely an asset to Ashley’s Furniture Store ! They’re fortunate to have her! Heather is definitely a Rock Star!!! Btw: Ashley’s furniture is one of the best investments we’ve made in 1999 in California At that time we purchased Living room, bedroom & dining room furniture & Had it up to 2018 ! We sold our home & a couple brought everything including the beautiful tapestry that was also from Ashley’s. Everything Was as good as new !
Mike was quick knowledgeable, and great to work with. He explained everything in detail and walked me through the whole process. Very satisfied with the purchase portion of our new dining room set.
No hassle walked around for hours not pressured ended up buying a bedroom suite thanks for hassle free experience
Always good customer service. This pandemic has affected production to be slow, but they work really hard to give us the customer an amazing experience
The associate was amazing and so helpful. Gave honest opinions and even some decorating tips. Was very patient and came with the jokes! Amazing experience!
Bought sofa and loveseat 6/21/20. Told would be 4-6 weeks. Didn't happen. Then told 3-4 weeks more. That also didn't happen. Every time called gave different date. Finally said sofa could be delivered 9/15/20 and loveseat 9/29. Didn't want them separately because wanted to sell old furniture together and would have to keep old sofa in garage for now. But when loveseat didn't come in on 9/29 they say it wont be in until between 10/29 or 12/3. So frustrated cancelled loveseat. Told 2 people they needed to adjust Protection plan since it now only covers sofa. Said they couldn't do it. In the meantime we discovered they overcharged us for it to begin with!
I purchased over $7000 worth the product from Ashely's in October 2018. I paid with a credit card and received AMAZING customer service in the store. I couldn't have asked for a more professional and easy going sales person to help me. As a matter of fact, I have no complaints about the store or its staff. My issues arise from the Warranty company. I can't leave a review on their site so I have to do it here. I purchased the 5 year furniture protection plan because it seemed to be worth the extra $800 as I have children. Nope not worth it, don't get it save the money. 3 days after my furniture was delivered I noticed a hole in the top of my couch. I called the warranty company to file a claim and was told the coverage didn't cover "holes" it only covered "tears, rips, punctures, stains, and burn or singe marks." Are you kidding me? I have this for 3 days and you won't send someone out to stitch this up? Wow. Well here we are 2 years and 1 day later, and there's a back brace to the couch that has separated or come loose. It has punctured the fabric but you can't lean back on the couch if your sitting on the second cushion cause the wood is separated from the frame. I call customer service wait on hold 20 minutes no one answers. I Google the store # where I purchased the furniture again sit on hold 10 minutes no one answers. I finally Google the warranty company's number which was all I was looking for. I call them start the claim process, and oh guess what...that's right "frame damage" isn't covered. I don't know that's it's frame damage all I know is the wood is separating inside the couch. I've requested a cancellation of the warranty since it's not going to cover anything or they find ways to make it so it doesn't cover. Horrible and I don't know if there is anything that could be done to make me buy from this company again. Whatever you do DO NOT buy the warranty it's not worth it. Now I have to wait 6-8 weeks for a refund for the cancellation.
Don’t waste your money. They lie to get a sale then never respond to your concerns and you’re stuck with a $8000 mattress you can’t sleep on
Ellen was super helpful in listening to what I was searching for or liked. She walked the store multiple times with me to show different items they had . She patiently waited while I thought through what I wanted or did not want. She knew the items on the floor and what promotions they had going on to better help me. She didn’t push any products or financing on me but let me browse and take my time. I felt like I could leave the store and look on my own if I wanted to without a sales associate breathing down my neck.
Furniture is way too big need some smaller furniture floor samples
Shop elsewhere PUH-LEASE...at least until the COVID crisis has fully played out. I ordered furniture on their website that was listed as "in stock and available for immediate delivery"...that was 6 weeks ago. I have had almost all my orders pushed back despite getting an email from Ashley stating: SALES ORDER NUMBER: 72500xxxxxxxx Your No-Hassle Delivery + Assembly has been scheduled successfully Delivery Date: Saturday, September 26, 2020. Guess what? Sept 26th passed with no call, no text, no future delivery date email and, obviously, no delivery. Online Chat reps are zero help, same to be said with calling in for support but you get a bonus 1 hour hold to boot. All the reps (phone & chat) have different answers for my delivery dates. Some say next week, some say next month, one said next year! One mentioned that the items were on backorder. Does backorder sound like "in stock and available for immediate delivery"? The reps have no true incentive to actually help the customer but I question their motive. What is the purpose for giving false and misleading delivery dates? They are paid no more or get no bonus for deceiving a customer right? This can only mean one of two things; A) They are being instructed from the executive team to tell customers whatever they can to prevent the order from being cancelled or B) they are logistically unorganized. Either case does not give me the confidence that they know what they are doing. Meanwhile I am sitting in my 3 bedroom house with no furniture (literally) because my expectation was the furniture would be here by move in date so I hooked up all the utilities and pulled the trigger for move in. Ashley will only resolve the problem as long as it fits their delivery schedule, at their convenience, on their time, and at their whim. That is their "we put customers first resolution". I have read other bad reviews on Ashley and at this point the only thing I am expecting is to receive the "your item has been discontinued". Apparently a reoccurring theme with Ashley orders is "In stock order now!" then "delivery date push" then another "delivery date push" then two or three "backorders" then finally "your item is discontinued". So basically they string you along for 3 months and then pull the plug on you. EDIT: 9/28 Received an updated Ashley delivery email from Ashley since none of my stuff was delivered today. The Bedroom suite now expected on 10/10 (though unlikely as this is the 3rd email reschedule) The Entertainment center is scheduled for 10-17 (also unlikely as this is also the 3rd similar type of claim). The couch and chair are still expected on 10/24 (2nd email but not holding my breath) LASTLY AND IMPORTANT BELOW AS OF 10/14 2 weeks!! 2 weeks after the below owner response of "we want to investigate and look into this further" and still NOTHING!!! 4 different shipping dates emails given with no delivery, 12 different stories from chat and phone reps, 2 "customer service specialists (Karla & Lane) that have also given conflicting stories but fail to follow up further after the initial email, 65 DAYS since my order, almost 10 weeks despite at the time of my order the web site claimed "Delivery with 3-4 weeks. Last straw. Filing complaints with BBB, consumer affairs dept, state attorney general, Federal Trade Commission, and consumer protection agency. Done with the blatant negligence.
Mr Gill was very professional, helpful and most of all patient. Great experience!
Ashley employees are always very polite and so helpful. We have bought numerous items from Ashley and have been very satisfied with each item. Thank you for your service during this pandemic!
It was a good experience.
I met the sales person and liked her immediately. Ellen was helpful and knowledgeable without being pushy. She made it a good experience. Thank you Ellen Brunetti. The furniture is beautiful and I look forward to its delivery.
Right off bat we had help and friendly advice on buying a couch today. They helped us on pricing as well. They also educated on three side about beds and the importance off sleep. We will definitely come back to get our next mattress... and bed frame.
I made my purchase on August 18 2020 and I was told I would have the sofas in 6 weeks and then I reserved my date for the delivery on the October 16 and then they are saying that I will have it on October 30 but that’s still not confirmed really bad customer service . Never will make a purchase here !!!
Isabell and Olivia are great. Very informative and knowledgeable. No pressure sales today. Previously had purchased several items through Ashley today we purchased a New mattress! Very happy with purchase.
Was a great experience. Took care of financing and was very helpful with choosing the right items.
Every staff member I have spoken with has been pretty unprofessional. Nonchalant honestly. I have worked in sales/retail my entire adult life. I give a lot of grace. I will never buy anything from any Ashley homestore ever again. Also our product malfunctioned less then two months after purchase.
Please pay attention what I have been going through with this company. I will update this review once I get my dining table set which I had to re-ordered since they canceled my order a month ago without my consent and I became aware of when I visited this store today. Please answer the phone, I do not have to drive there 45 mins to get an update about delivery of my order. Update 1: They tried to deliver a couple of broken chairs (I bought 6 side chairs), but I didn't accept it and they signed for it without my consent (this is a FRAUD). Update 2: After waiting 7 months and escalating my order, they told me my order will be delivered in June 22 (more than 10 months after my purchase) I am still waiting for 6 side chairs..
Unreliable service! I ordered a dinning set in early August, and totally understand the delays happening with COVID. I called to check the delivery status on the day it was expected to be delivered in September, the representative apologized and said my order had been pushed to October. I stoped by in store today to check on the status, since it took over 45mins to reach someone on the phone. The representative said your order was canceled in September and we issued you a refund. I didn’t get any notifications what so ever, no refunds to my account... Absolutely unprofessional, unorganized, unreliable and communication with this team does not exist. Might as well get scammed online. Had a much better experience in the Nashville location.
Went to the Murfreesboro store and had the pleasure of working with Ellen, she was wonderful! So personable helpful and knowledgeable. Although one male salesperson walked right past me to greet other guests that came in after me, it did not ruin my experience working with Ellen. I will send my clients family and friends to her!!
Amazing customer service and a GREAT overall experience. Ask for Katie. She took time to answer all our questions and help us find everything we were looking for.
I need someone from a corporate level to contact me immediately!!!!
Not great. We went to buy a bed with a specificity timeline in mind. I know Ashley doesn’t have anything in stock and that’s fine. I do expect the estimated shipment date to be close. Or the people ordering to be in the loop at least a tish. We couldn’t get the bed we wanted so we got the next best one that got within our delivery window. We got the notifications it would arrive but only the mattress arrived. Base? No one seemed to know where that was. I called the store and they had no idea. They said they would find out and call me back. They did not. I called the corporate number and they said it was close but was a couple days out. I requested fastest delivery possible. The next day I went to the store since no one had contacted me. No one had bothered to investigate my circumstances. I asked to find out where my stuff was and verify it was the same as the corporate man said but they said he was was wrong but they would try and figure it out and call me back. They were nice enough to tell me that the mattress I ordered was mine regardless of whether I wanted it or not. They have a strict no return policy so that’s cool. You got me there. Finally they called my wife to let her know they would in fact be so kind as to deliver the base a full week later. This would be an entire month after purchase date and two weeks after the expected delivery date. This was not acceptable to me. I attempted to discuss options with them but they were not interested. I requested a refund and asked that documentation of refund be emailed to me. They have not done that yet. They claim a refund takes 7-19 days but since their previous delivery dates were off I really don’t know what to expect. Soooooooo. Ashley. Where is either my mattress or my refund? Worst. Furniture. Experience Ever. It would be one star but the mattress they refuse to take back is really nice. Useless without a base but nice.
Went to the store in Murfreesboro shopping for a new living room set. The salesman Tim said he was around if I needed help so when I saw the one I liked let him know he answered the questions I had and was super nice. When it's time for more new furniture I will go back.
Don’t buy furniture here. Once you pay they don’t answer their phones or care about you. I was misled and don’t appreciate them using the pandemic as an excuse. No excuse for lying and then not answering phones or caring. Horrible customer service.
We had a great experience! Patrick was helpful without being pushy. Would definitely visit this store again
Went in looking for a new couch and some other stuff, the salesperson was very friendly, helpful and knowledgeable. I left feeling confident in my purchase and looking forward to coming back to furnish the rest of the house!
Love the quality of the furniture and had a great shopping experience at your Murfreesboro, TN location. The service representative (Ellen) was very helpful and had very detailed answers to every question I had. I will be shopping with you guys more in the near future.
Staff is not trustworthy. You leave feeling taken advantage of and not valued as a customer
Stay far away from Ashley furniture absolutely the worst customer service I’ve ever had to deal with waited five weeks for my furniture purchased a king size bed and bookshelf. Delivery guys arrived with only half a bed and no bookshelf they opened up the boxes left them in my bedroom got into their truck and left called customer service no answer three hours later second truck showed up With the rest of the pieces come to find out the bed was defective and I had to take it back out of the apartment called customer service waited on the line for 45 minutes again no answer drove down to the store in Murfreesboro Tennessee spoke to the manager he said He was going to figure out what was going on I never heard from him I’ve called customer service four times the last two days no one will answer the phone. They lost a customer for life never again and still don’t know when my bed is coming. All they care about is your money
Ordered a $1600 bed frame and nightstand set on 7/18, was told to expect an 8 week turnaround for delivery. 8 weeks later (9/14), no updates. Don&'t expect to see anything for at least another month at this pace. Called the store to get any type of update - spend 15 minutes on hold TWICE without an actual person ever even picking up the phone. How are you supposed to even check on an order or cancel at this rate? I guess you&'ll only get service (lip service at that) by actually going into the store. Would not recommend purchasing anything from this store.
Was a excellent experience!!!
My husband and I purchased a bedroom suite on June 29th, was told that delivery would be approximately 6 weeks, which is understanding due to Covid. Here it is September 12th, no call, no email or any correspondence from anyone in regards to our furniture being delivered. I called customer service this morning and the lady on the phone stated that she could have “pieces” of our bedroom suite delivered to us on the 19th because she was showing they are in stock. The pieces were 2 nightstands, the dresser and the footboard (not sure what to do with a footboard if I don’t have a headboard and rails). I explained to her that I would like the whole bedroom suite delivered at the same time so my husband or I wouldn’t have to keep missing work for them to deliver our furniture. She told me that if I didn’t accept the delivery in pieces then the next customer that bought the same bedroom suite would get the item, so it’s obviously not deliver on a first come first serve basis. I then agreed that I would go ahead an set up delivery for the 19th for the pieces that they have in stock, she then typed the information into the computer system to set up delivery and is now showing that it is out of stock and she is going to create a ticket. Not sure how that is going to help? She then told me that if it’s in stock then they would contact me 1-2 days before delivery, but if it’s not in stock then I won’t hear anything from them. This is absolutely horrible customer service. It should not take almost 3 months for this and still have no clear answers. Going to talk to my husband about canceling the order and take my business elsewhere.
I have never written a negative review before, however, this store hands down worst customer service ever. We bought a tempurpedic mattress, a queen bedroom suite and LR furniture. We do not like the mattress and just wanted to go back to a pillow top mattress. Spoke with their customer service person and sales manager. The highest price pillow top they carry is $1000 dollars less than what we gave for ours. I was told by customer service tonight (when I finally got her on the phone) and asked about the price difference that they would have to jack up the price of the pillow top to the same price as the tempurpedic to trade it in 🤨because they don’t do store credit which is what we were told when we bought the mattress. May just be me but that sounds unethical, just plain wrong. Be careful when signing paperwork it is noted that it must be equal or greater value (my husband had it emailed to us this evening because it wasn’t in our original paperwork). We were also promised Ashley care bucks and told we didn’t have to do anything that it would automatically be processed. It had been a while so went to the store and someone else told us that was wrong and gave us number to a call center (on hold forever multiple times). Wish I could give them everything back,!We will never do business with Ashley’s again. So many small businesses have lost their business and this is the way Ashley’s treat their customers???? Wow, just wow 😳 so disappointed and don’t even get me started on the attitudes and complete disrespect once you buy from them.
We have bought furniture from Ashley for over 7 years . We love their selection and their prices
Love Ashley Furniture. David was very knowledgeable and very easy to work with.
Had a great experience from the sleep expert Isabelle Stokes. We went in to purchase a new couch and look at upgrading to a king size bed, and walked out with a whole new living room and bedroom set ordered. The staff all were very friendly, and Isebelle in particular worked hard to make sure we got what we wanted in a way we can afford.
I saw an advertisement on tv for a bed that was a great price so I jumped in my car and went to the nearest store which was in Murfreesboro ,Tenn. When I walked in I was greeted by a young lady named Heather. I explained to her what I was looking for and she was more then excited to help me. She was super friendly and I was pleased with what I saw so I made the purchase. Thank you so much for your help and I can't wait to receive my bed. I will definitely shop there again.
Heather did a really great job helping me choose a dining room table. Ashley really does have some wonderful pieces and I know that I’ll go back when the time comes to replace some of my other furniture.
Love the furniture options, found several pieces for our home. Great service, covered all of our needs in a timely fashion.
I had a great experience. It has never been easier to buy furniture. They didn’t try to sell me more than I wanted to purchase.
We were able to build the couch we wanted and also a great dining room set! Robbie was great to work with, very up front and honest!
We have been long time customers of Ashley Furniture for over 15 years and have spent a lot of money here over the years. We recently spent almost $8k on a new adjustable frame and Tempur-Pedic mattress. At purchase, we were told that we could exchange the mattress at any time for up to 90 days. We gave it 2 weeks and came back to the store to exchange it because we were not getting any sleep. The salesperson was new and got the manager who was also new. The manager stated that we had to wait 30 days and make an appointment and then promptly walked off. The salesperson made our appointment and then walked off as well leaving us standing there. We tried for another week to sleep on the mattress with no luck and returned to the store. The sleep manager was at the store and said it would be no problem to exchange it. I was given a number to call to start the paperwork which I did. Here we are another week later and almost to our 30 days and still haven’t resolved the issue, so we stopped in today to be told that we have to wait 30 days to even start the paperwork and then they would start the exchange process. We were also told about the Ashley Care Credit program that was supposed to be 10% of our purchase in gift cards. We received $351 in gift cards. I feel that they misrepresented themselves the entire time just to make a sale. To say I am extremely disappointed is an understatement. I will not return to Ashley Furniture after this experience.
As soon as we walked in there were people ready to help us get the best deal for what we wanted. Can’t thank them enough!
We originally went to Ashley’s with the intention of just browsing, but ended up leaving with a table set, a sleeper and a matching chair. Steven was very nice helpful and assisted us with getting what we needed for our new apartment.
Courtney was great!!
Very knowledgeable salespeople. I never felt pressured but my salesperson showed me around and explained everything very well.
Went in with a tight budget, but walked out with more than I thought I could afford below what I was willing to spend! Thank you, Heather, for making the experience painless! 10/10 would recommend her!
If I could give this review 0 stars I would. I find it totally unacceptable that my sofa has been delayed 1 month after I was told it would be available for pick up August 20. All the while I had been recieving updates that it would be available on said date. I called Ashley's furniture store because I found it odd that they hadn't called me to set up a date and time for delivery. When I finally got connected with a customer representative she said my sofa wouldn't be available until September 17. I was absolutely livid at this point. That's 3 months of wait time. I immediately contacted the manager and explained what was going on. He said there was a chance of having my sofa expedited and that he would call me back in 48 hours with an answer. Did not receive a call back. I had to call him back 4 days later. Once again he did not have an answer and was told that as soon he would get a reply that he would contact me. It's now 2 weeks later and nothing. Why are you leading your customers on? I understand that there's a delay because of covid. However, why tell you customers one thing and not follow through? And if things change then communicate that with your customer. Where's the professionalism? Would not recommend this company to anyone.
Great selection, wish the pricing was better.
Paul Allen was our salesman and he was honestly a blessing. The IT department made a mistake on the online pricing and it was significantly lower th as n the actual price and the store stood behind the mistake and honored the price so all around very nice people
Came into Ashley HomeStore to find a couch for my new house and I got exactly what i wanted at a great price . The service is very professional and helpful, answered all my questions. I was very happy with my experience ☺
I’ve been looking for a sectional for years vet a month. I found the perfect one at Ashley. My sales person Isabelle was patient and knowledgeable.
Reggie was so helpful and patient. He answered all our questions and helped us find the bed we wanted. He helped match us with a mattress as well. We were very pleased with our experience.
Very friendly, and knowledgeable customer service. The only reason I'm giving 4 stars is the 2 month wait until our furniture arrives.
Our salesman was helpful, but not pushy. He was very friendly and helped us find the perfect dining room set, plus got us a great deal! I'd recommend them to anyone. We had a great experience!
Great customer service and excellent items available! And fully stocked with items that are different and better than other locations ! I furnished my living room with plenty of things from this location !
Found a nice bedroom set at Ashley. Our salesman Robert was very nice and explained all our options for purchasing it. Great shopping experience in Murfreesboro.
As soon as I walked in the door of Ashley furniture I was helped and they assisted me with all my needs. I recommend Ashley for all your furniture and decorative needs. It was a really amazing experience.
Had a great experience in the Ashley location. Service was quick and employee was very attentive to my needs.
Our experience was great! Heather helped guide my wife and me through all our desired styles and even the purchasing process. Heather was very energetic and welcoming to us and even allowed space when my wife and I needed to discuss our decision alone. We will definitely be shopping for our furniture at Ashley Home store in the future!
They where very helpful. Have to wait 8 to 10 weeks for order. Clovis 19 has delayed it being made not happy with this but not there faltered.
You cant shop in the store because the sales people shadow you to the point of being uncomfortable. The sales girl just kept talking to my 5 year old, which she had no right to do and distracted me to the point I left. If I'm going to buy furniture I need to be able to look at it and think without an unending obnoxious sales pitch. The time prior I had the same experience. I went to look a dining set and the sales lady wouldnt give me a second alone. Both times I asked to be left alone and was ignored. I was also asked for a phone number as I was leaving the store. Seriously? Get a new sales tactic Ashley Furniture. I wont be coming to this store again.
Super friendly and not pushy! Ellen did an amazing job in helping me find a new bed and mattress and explained everything well
Took a very long time to process our financing and took an hour before we got rescued with some help. I don’t blame the new guy, blame the store for not checking on him. I also think if your customers are sitting there for over an hour and buying from you bottled water is a great thing to offer, it’s cheap, COVID friendly and says a lot about customer service. After finally getting a date for my bed, we had both a missing part and a broken part and have been sleeping on the floor for almost 3 months. So still….after having my appt changed three times I still have NO BED!!!! And not part for who knows how long….WILL NEVER SHOP AT ASHLEY EVERY AGAIN!
We worked with Heather during our visit to Ashley’s and she made our buying experience. She was friendly and knowledgeable and genuinely wanted to help us as best as she could. We will be back because of Heather.
Great quality furniture, great customer service. Vette was a great help, made spending money enjoyable!
Heather was very friendly and helpful. She made our trip (we had our 2.5yr old with us) quick and pleasant. We walked out ordering more than what we planned at a great price. She warned us several times that it could take 8-12 wks due to COVID.
Absolutely the worst store ever!!! The customer service is horrible!! The manager Jenna threaten us and her greeting to us “what do you want?” She has ruined our whole experience!
I ordered my furniture in May. They didn&'t tell me until after I paid cash that they were 6-8 weeks out on deliveries but they would put me down for ASAP. OK, well I get a text saying my furniture will be here July 31. I took the day off and waited, around lunch I called them. They said on sorry computer glitch, your furniture will be here 8-5 we will deliver on 8-6. Ok I took off again and no call no nothing. I called again no apologies, no calls saying it wasn&'t coming. Now they are telling me mid to end of Sept. I asked for a manger to call me back and still nothing. I will never buy from them again. They have had my money since May. Two days of missed work and they have the worst customer service.
I had a great experience with purchasing my new living room furniture! The sales person was very nice, polite and helpful. The store was beautifully staged and very clean! Definitely recommend Ashley HomeStore and will be purchasing more from them in the future!
This has been the worst experience I have ever had with a furniture store. We ordered a bedroom set, entertainment center, couch and love seat. Every time we get near the delivery date we receive a text that its being delayed another 2-3 weeks. We have been waiting over 3 months for our furniture. The entertainment system was finally delivered but it was missing pieces so it couldn&'t be put together. We have called customer service and have been disconnected several times after waiting 30 minutes. We bought a new home and have no bed to sleep on or furniture to sit on. This has seriously been one of the worst experiences I&'ve ever had.
This has been the worst experience I have ever had with a furniture store. We ordered a bedroom set, entertainment center, couch and love seat. Every time we get near the delivery date we receive a text that its being delayed another 2-3 weeks. We have been waiting over 3 months for our furniture. The entertainment system was finally delivered but it was missing pieces so it couldn't be put together. We have called customer service and have been disconnected several times after waiting 30 minutes. We bought a new home and have no bed to sleep on or furniture to sit on. This has seriously been one of the worst experiences I've ever had.
Great service, no pressure and very informative sales staff. :)
David was very helpful with helping us choose the furniture that was right for us!
Staff was very helpful and they had a large selection of furniture to choose from
Great experience! We knew what we were looking for when we showed up but the staff was still very helpful. We ended up purchasing a bed and temperpedic mattress from Ashley’s. We couldn’t beat the price or the customer service!
Good place to find hour furniture and good price good assisting
Christian did an amazing job helping us to find the perfect mattress! He was knowledgeable and professional. You are considering purchasing a new mattress, I would highly recommend him.
Heather at the store in Murfreesboro was great today. She answered all our questions and took the time to let us make up our minds. The experience was a five stars type of day.
My experience with the Ashley personnel has always been good. They are very polite and helpful with any questions I might have.
I had the pleasure of having Oreo as my salesperson . She was nice, friendly and very patient with me . I was very indecisive about what i wanted to purchase and Oreo did not rush me while i made my decision .
Heather was great and so patient! Thank you!!
Stephen showed us what we wanted to see then let us look. Got what we wanted!
WE WERE GREETED @ THE DOOR BY PATRICK OUR SALESMAN, HE IMMEDIATELY ASKED WHAT WERE WE INTERESTED IN LOOKING AT AND PROCEEDED TO SHOW US EVERYTHING WITH TOTAL PROFESSIONALISM AND HUMOR MAKING OUR SHOPPING EXPERIENCE ENJOYABLE.
I can not get a hold of anyone to get my furniture fixed. I’ve called and called, left messages, emailed..everything.. I’m starting to believe I’m being dodged so my furniture will not get fixed.
Robert Sparks was very helpful while we took our time finding furniture for our living room and dining room. He was very patient with our family and we appreciate his kindness and tolerance with us!!! Oreo was very helpful as well and we loved our experience with her. We ended up getting what we needed we appreciate what the store offered us. Thank you can’t wait to come back again!!
We came in for a new mattress and had a great experience. The salespeople were knowledgeable and helpful. Would definitely recommend.
The staff is always friendly and knowledgeable. We always find great quality furniture, up to date style, and unbeatable protection plans. Thanks Ashley!
Olivia gave us a great customer service experience.
Overall happy with purchase of a couch off the show room floor. Staff made sure we were happy with condition of the couch and was there every step of the way. Only thing, a moving team would have been welcomed.
Robby was such a big help. Definitely recommend him!
Heather at Ashley Furniture was awesome! Great prices, great financing, and it was sooo easy.
Just want to start out with I had a great experience today at the Murfreesboro location! I had been looking online a little bit for a solution to making a nice place for my kids to start homeschooling without having school work and computer things all over the kitchen table. I had found a counter high table online but was unsure if it would work. We happened to have extra time while in town so we stopped by and was greeted by Olivia who was awsome! I told her my thoughts and she showed us around to all our options and was great at answering any questions I had. Olivia made this whole buying experience easy and was never pushy trying to make a sale. The whole store was beautiful I can't wait to come back and make future purchases! Now we have a great side table that will be perfect for facing homeschooling for the first time and double as extra seating when guest come! Thank you!
Good place to look for ideas and then order online at a cheaper price. Quality Furniture is a better place for price, service and selection.
Poor at keeping their word on delivery day and don't answer their phone Murfreesboro store.
Worst experience with delivery. Was told last week my bed would be in they came and delivered it and the headboard was wrong. Was told i get a call never did had to call them waited on hold to talk to someone for 40 minutes. Then was told i have to wait 2 more weeks then i argued and they said deliver on 5 days and they show up to tell me its not on the truck! And that someone will call me 😡.
very frustrated. I placed an order on 6/14. I was told at that time 45 (7/29) days for delivery. I received notification by text on 7/6 that my order would not be delivered until 8/23! That is an additional 4 weeks!!! i have tried to call the store and No one answers the phone. i just hung up after being on hold for 20min. I called the 800 customer service number and was on hold for another 15min!!! still nothing. you have my money, I would like the product I ordered and a little customer service!!! someone needs to be answering phones!!!
Stoooop don't go there , terrible customer service,we have received a damaged order , refused to exhacnge or replace the order
They deserve zero star , received a damaged order , wrong color , store manager name Jenna refused to help us , keep telling us to call customer service, we called customer after days trying to get hold of someone , they told us they can't help and we need to go back to the store , they won't help you return or even exchange a damaged order , they were very rude to us , save your money and DO NOT SHOP at this store
Olivia was very helpful in helping us make a decision on the style and type of furniture we would like for our home. She explained the differences and similarities between the the 2 styles we had narrowed down to. Oliva shared the lead time of the products and the location of the manufacturing facilities. The experience was exceptional with zero pressure on purchasing. Ashley's was the 1st place we looked and the last place. We looked at 6 different furniture dealers and still ended back with Olivia at Ashley's where the purchase was.made.
This store has a lot of options of styles and Oreo does an excellent job with customer service! She is able to help you find exactly what furniture pieces suit your particular needs aesthetically among all of the options! She is very knowledgeable about the options available and able to help answer any questions. She values your particular needs and is eager to accommodate you! I am very pleased with her customer service throughout the shopping and purchasing process!
Great deals and a great location! Tons to choose from
Oreo was very good help and really good costumers services
Oreo was the Best! Very sweet and down to earth ! Communicates very well. Definitely has others best interest in mind. She goes above and beyond for satisfaction! Thank you so much Ashley ! Especially you Oreo ! A true servant on the floor! Very sweet name by the way! Just like the cookie !
Went to the store and had a great experience, oreo helped me out we found just what I've wanted! Thank you Oreo!
I went there to purchase some furniture and i didnt know what to choose. Oreo helped me there i took her couple hours and she was so helpful and nice. She is easy to deal with and not a pushy person thats what i liked about her. She was definitely helper more than a sales person. I will definitely go back there and deal with her :)) just ask oreo and get help from her she has good taste :)
Went to this store and was welcomed so warmly and Oreo assisted me provided all information I needed. Thank you Oreo for your help and for beeing such a professional.
Oreo is the best she help me and my wife so much absolutely 5 star experience
Great place for furniture shopping. Oreo helped me to choose the comfiest bed ever . I had hard tome sleeping and now I sleep like a log :). Thank you Oreo 👍🏼 . You are the best .
great customer service seemed very happy and willing to help
Ronny was helpful with our new kitchen table set and we also bought a couch and chair! The service was so good that my Daughter bought some furniture too!👍🏾👍🏾👍🏾
Great customer service
Staff was very helpful and guided me to purchasing the perfect couch for my home. The gentleman that helped me also showed me the best wall art in the store that fit my style.
This is an absolute nightmare!! I paid for my furniture in full and my it still has not arrived and been the arrival date changed twice. When I requested it to be canceled and a refund, the sales manager then tells me it will be 10 days before I see my refund!! I’m going back again tomorrow and the only way this review gets changed is if I receive my refund on the spot!! It took them two seconds to take my cash yet I have no furniture and supposed to wait 10 MORE days to even get my cash back!!! Unacceptable and I will never deal with them again.
VERY DISAPPOINTED!!! Ashley could actually sale and deliver the furniture they have online or in the sthowroom and not just process sales orders and then never deliver the furniture. I purchased approxamately $5,000 worth of funriture on May 27th, with a scheduled delivery date of June 23rd. That date was confirmed twice by the store on June 18th. On June 22nd, I was notified via voice mail that there was an issue with the dlivery and to call them. I call four times and no one ever answered. I drove to the store and talked to the Customer Service representative (she was nice and professional). She explained that all my items would arrive July 1st and then be delivered on July 3rd. On June 26th, I recieved a text indicating my order would be moved to a delivery of July 23rd. I called the store on June 30th and waited approxamately 10 minutes before I spoke to a customer service representative (again she was nice). She eplained that all of my forder would not be ready until August the 24th. In the interium my first payment is due July 14th and my second will be due August 14th. In summary I will be expected to make two payments on furntiture that has not arrived and to my knowledge may not even exist!
Pam and Ed helped us and they took the time to explain everything. Very happy
I don’t normally leave bad reviews unless I am completely unsatisfied with my experience. As someone who works in costumer service I tend to be very patient in these situations, unfortunately my patience has run thin. I ordered a couch on May 1st of 2020 and scheduled my delivery for the following two weeks (May 19th). Due to the pandemic I found it reasonable as they had given me a disclaimer that my couch may be delayed. However, when I received a voicemail about my delivery approximately three days before the previously scheduled date. The voicemail left was only 10 seconds long and the operator spoke so quiet and so fast that I could not understand her and neither could my partner. After listening to it a couple times, I was able to make out that it was from Ashley HomeStore in regards to my delivery. I then called them back only to be left on hold for about 10 minutes just to be told that the lady who previously called me already spoke to me about my delivery and that is had been delayed to June 25th. I explained to her that she had not adequately explained this to me hence why I called. I thanked her anyway, although upset for such a long delay. I tried to remain patient and understanding until I received a text message from Ashley HomeStore last Monday (June 22nd) where I was asked to pick a delivery date of July 1st, 2nd, or 3rd. I found this absolutely unacceptable. It has already been almost two months since my initial order. We called the costumer service hotline the next day and asked for a refund after yet again being put on hold only to be met with “you’ll have to go in store in order to receive a refund.” We immediately went to the store and asked for it yet we were told that the manager who had the authority to do so wouldn’t be there until the 25th and they would give us a call about it AND they told us after looking up our delivery that nothing “would be leaving the warehouse until July 9th,” which wasn’t even a delivery option. The next day I received an email claiming that my delivery would be available June 28th. Finally, today (the 25th) we received no phone call from the manager that was promised to us. I am outraged by the lack of professional costumer service as I have also purchased and received all of my other furniture items in a timely matter during this same time period. I will not be purchasing from Ashley HomeStore again. I hope in the future this may be resolved so that others may have a better experience than I have had. UPDATE: if I could leave no stars, I would. We went back to the store when we were told the manager would be there just for them to tell us that since it was an online order, we would have to call their toll free number. The same number we called from the beginning. The same number that told us that we would have to get a refund from the store itself. It also seems like Ashley furniture only responds to positive reviews on their site.
I don&'t normally leave bad reviews unless I am completely unsatisfied with my experience. As someone who works in costumer service I tend to be very patient in these situations, unfortunately my patience has run thin. I ordered a couch on May 1st of 2020 and scheduled my delivery for the following two weeks (May 19th). Due to the pandemic I found it reasonable as they had given me a disclaimer that my couch may be delayed. However, when I received a voicemail about my delivery approximately three days before the previously scheduled date. The voicemail left was only 10 seconds long and the operator spoke so quiet and so fast that I could not understand her and neither could my partner. After listening to it a couple times, I was able to make out that it was from Ashley HomeStore in regards to my delivery. I then called them back only to be left on hold for about 10 minutes just to be told that the lady who previously called me already spoke to me about my delivery and that is had been delayed to June 25th. I explained to her that she had not adequately explained this to me hence why I called. I thanked her anyway, although upset for such a long delay. I tried to remain patient and understanding until I received a text message from Ashley HomeStore last Monday (June 22nd) where I was asked to pick a delivery date of July 1st, 2nd, or 3rd. I found this absolutely unacceptable. It has already been almost two months since my initial order. We called the costumer service hotline the next day and asked for a refund after yet again being put on hold only to be met with &"you&'ll have to go in store in order to receive a refund.&" We immediately went to the store and asked for it yet we were told that the manager who had the authority to do so wouldn&'t be there until the 25th and they would give us a call about it AND they told us after looking up our delivery that nothing &"would be leaving the warehouse until July 9th,&" which wasn&'t even a delivery option. The next day I received an email claiming that my delivery would be available June 28th. Finally, today (the 25th) we received no phone call from the manager that was promised to us. I am outraged by the lack of professional costumer service as I have also purchased and received all of my other furniture items from other companies in a timely matter during this same time period. I will not be purchasing from Ashley HomeStore again. I hope in the future this may be resolved so that others may have a better experience than I have had.
Changing my review.... originally gave 5 stars because I had a great in store experience. Since then my experience has been horrible. Still have not received my furniture. Even though I was told the latest delivery would be this week. I’m now being told it will be another month! We would not have purchased from here if we had known it was going to take over 3 months for delivery (and that is still not guaranteed!). We paid for all our furniture in full....Over $3,000. We should be able to trust a delivery date that was told to us for that price. If our purchase is not delivered by this next date that was given to us, we will be looking to cancel and get a full refund. This is unacceptable. And when speaking with the manager at the store, she has been nothing but rude. We definitely will not be purchasing here again.
Love the selection here, the application process took less than 5 min
Furniture arrived ahead of time scheduled that day. One piece of furniture was broken. Two other pieces had paint and surface scratches. Corners not square. Automated system cannot get through on the phone.
Ms. Vette was extremely helpful! I went in just browsing and Ms. Vette continuously came around to assist - but not in annoying way. Every time she would come and check on me, she gave me new information on deals and financing options. While I never had any intentions on doing so, she encouraged me to test out the TempurPedic mattress, which was eye-opening! She also told me about the sale happening that weekend since I wasn't ready to make a purchase that day. So, I came back and she assisted me in making a big purchase from the time I arrived to the time I left. I'm grateful for her authentic hospitality and genuine personality!
Even though the furniture can be a bit pricey, the quality is good, and the financing options are nice. Staff is very friendly
Ashley’s cancellation policy is horrible. I bought a bedroom suite but in less than 12 hours had to cancel the bed frame. The order hadn’t been sent out yet and the furniture had not left the warehouse but I was still charged a 10% fee for cancelling part of the order. I still purchased the dresser and chest. Ashley has different store policies based on where you purchase but that isn’t advertised. Their products are cheap and we had to have vanity replaced and the dresser and chest of drawers won’t stay closed. The drawers are misaligned. Calling into customer service is a nightmare and you are transferred numerous times. BEWARE!!
This has to be the worst company to order furniture from. Please go anywhere but here. I order furniture on 05/04/2020. I was told my furniture would be delivered withing 2 weeks only to get a phone call saying that my items would not come until 06/04. On 06/03 i get a phone call that not all my furniture is available and it would not be ready until 06/16. Well is 06/16 still no delivery. Calling or chatting with customer service is a joke they don't care they will just lie and give you a date to get you off the phone. They tell they can't pull your order if it was purchased in store v.s online. after to spent 30-45 on hold . Do not spend you money here. Rooms 2 Go had my furniture here within a week with no problems.
This was the worst experience I have ever had... I received damaged furniture and paid for it to be delivered and set up. The deliverers screwed on 4 legs and set my bookcase down and laid the shelves stacked in a corner ! The pull knob was broken off on my desk. I attempted to call and report it. No answer said it was closed, so I had to make a 70 mile long drive to go to the store to report it. The manager supposedly filed it and gave me a number to call on Monday ... I called and sat on hold 45 minutes, finally a lady answered and asked Why are you calling here? I explained this was what I was told! She put me on hold then finally came back and said my systems down and I will call you back in 10 or 15 minutes... Of course no return call !!! Between customer service and the management services I will never.. ever do business with this store.
I walked around for an hour and not one person exchanged words with me or tryed to help me.
Staff was courteous and even though we were just wanting to look at the sofas, salesman continued to stop and ask if we had any questions or needed assistance.
Steven C was patient, helpful, very courteous with us despite my sweet hubby being unsure of what he wanted to do 😊 We Love Ashley’s!
Great, pleasant and quick service !!! 🙂
We ordered a nice dining room set at Ashley's from Mr. Marvin Charles. He was a great sales consultant and we plan to buy 2 more rooms of furniture from him. After the delivery of our dining room set, we are still waiting for a Tech to call so they can come and check out the blemishes on the edge of the buffet server. On May 21st, we were told it would take 24 to 48 hrs before we heard from someone. It is now the beginning of a new month. I have tried to reach out to customer service but so far it has been unsuccessful. Please advise.
Great customer service!
Went in to look at couches. Christian helped us pick out the right one for us and got us a great deal. Great customer service and great prices. You can’t beat it.
My husband and I had gone into Ashley to decide on a bedroom set, we found one that we liked, but weren’t sure if it was the one we wanted. David was the one who assisted us, he made my husband and I feel uncomfortable, as if we weren’t seriously looking for furniture. We’re newly weds, we talk everything over and we want to have a piece that we love for more than a year. David made it feel like we couldn’t afford a full set when I said that I didn’t like certain pieces of a set. He didn’t try to show us other sets that might fit for us. He mostly stuck to the cheaper sets because one of the sets we liked was on the cheaper side. My husband and I are far from strapped for cash, we just like to have options and expensive does not necessarily mean better. I don’t know if we want to shop there again.
I have an order and need assistance. I have been hung up on 4x and on hold for over an hour. Noone answers chat online. Terrible service!
Went to the store on Memorial Day to purchase a new bedroom set. Christian was amazing and very helpful! Made sure I got exactly what I wanted and even got the nightstand I was skeptical about getting 😉 at a discounted price....His service was exceptional and I'll be definitely making another purchase in the future because I'm a die hard Ashley fan!!!
Great people, great prices, and a homey atmosphere. Edd was a delight!
Very friendly and knowledgeable. Heather was new but well trained. She was able to not only answer all my questions but she helped me find just the right couch/loveseat. She also helped me pick out the perfect end table to match. The whole process was easy and low pressure.
Sales person knowledgeable about the recliner we purchased but was not pushy. Purchase was made on Memorial Day and we were able to take advantage of store sale. Very pleased with our first experiencé with Ashley Home Store. We saw 2 other pieces of furniture to put on our wish list.
The customer service was great. The price on the tag was not the price. I got a great discount on a couch. The delivery was free too. They have beautiful furniture. If you need furniture, go there first.
Staff is always very friendly and attentive but not pushy. They honored price match for online pricing. Great quality furniture. 2021 Updating to say my furniture has not held up. I paid close to $700 for a table that has had finish chipping since the day I bought it. Ashley sold me a $280 warranty that specifically says finish in the brochure. I called to make a claim and they say it is not covered since it is not an “accident.” I will not be going back to Ashley and will never be conned into buying the warranty again.
Olivia was so great to work with. She gave us space to browse, but was there to check in and make sure we had all the information we needed. We found our daughter a bedroom suite and the most comfortable sectional ever for our new house!
They were very nice. Worked with us and answered all of our questions. Thank you so much.
Pam was great!
10 ⭐️ Very good
Just bought a bed and nightstands. Staff was extremely helpful and pleasant to deal with, giving us our space when my wife and I needed a few minutes to discuss what we wanted but being within quick reach when we needed assistance. Very pleased with our trip there.
First time to visit an Ashley Store. Showroom was well laid out. We were greeted immediately and taken to the area where the item we were interested in was located. After determining that it would fit our needs, salesman James Breeden completed the transaction in a timely and professional manner. While we were slightly disappointed that the item is on back order, we were very pleased with all aspects of the sale and look forward to an equally professional delivery and setup in our home. We would definitely recommend Ashley to others.
Great and fast service.
My husband and I found a bedroom suite that we loved at Ashley. Another furniture store had the same bedroom suit just in another color that was cheaper, and they matched the price. They were really helpful and patient. We highly recommend them. It was a great experience.
Heather was great!
Steven C. and the rest of the team went above and beyond. He handled our indecisiveness with patience and was very thorough at explaining the specials and financing options. Couldn't ask for a better experience.
Very disappointed. The sales experience was excellent but it definitely short lived. Delayed deliveries, damaged furniture, and more delays and broken promises. We are still dealing with a shady customer service department on getting replacements.
Very disappointed. The sales experience was excellent but it definitely short lived. Delayed deliveries, damaged furniture, and more delays and broken promises. We are still dealing with a shady customer service department on getting replacements.
Ordered two Ashley bedroom sets from 1StopBedrooms in January. Finally received yesterday (May 9) after first receiving a damaged shipment then a partial shipment both of which were denied. Both are of very poor MDF construction. Customer service and delivery coordination horrible. Never again.
The staff is always friendly, and the furniture is awesome! They have great quality, and a great price!!!
Staff was very friendly and helpful. I have shopped here often and they never disappoint.
Great service. Good selection and very helpful staff.
Marvin is the best. He was super helpful
High remarks. The associate really worked with me and my fiancé to get the best deal. Always love working with Ashley Furniture and will continue to furnish our home in the future.
this is the worst furniture buying experience I have ever had. after fighting with the Ashley warehouse to get the pieces I had ordered, and was told was in stock before buying, I was told they didn't have them there for pickup and it would be another week before I got them. once I did get my furniture the sofa I ordered came damaged. this company is a joke and not worth the stress. will never shop here again
This entire experience has been horrible, We purchased one bed at the Black Friday sale that we didn’t receive until mid February. I can deal with waiting on a back ordered product but the issue is that they have charged us multiple times for the same product on multiple credit accounts we did not authorize them to open and now they will not respond on how to correct this issue. I strongly recommend staying away from this place.
I was greeted and taken care of immediately by a sales associate which was nice. I was also given a price match on a boxspring that I found in another store. Overall experience was positive.
Our sales person Vette was great. She help when we needed it and left us alone to shop when we wanted to be. Thank you Vette!!
I had no idea what type of recliner I wanted. The sales rep Vette was really helpful and awesome! I have always bought from Ashley's and never has been an issue. Great gang there, even during this hard time.
Worst experience ever. Shop local heck shop anywhere else.
Horrible customer service and delivery. 3 deliveries with all damaged pieces. I have been on the phone with “customer service” for a total of 4+ hours with no end in sight. My current call, I’m posting this while on hold, is currently at 2:19. All I want is what I purchased to arrive I damaged and useable. Never again will I make a purchase here.
Day 97 still waiting for my bed to show up. I got a delivery 2 Weeks ago and was brought my headboard ,bureaus and seI was told that I wouldn&'t of wanted the footboard that was supposed to be delivered due to damage. Also the server came in with a broken hinge. Noted that I didn&'t receive the footboard and that the hinge was broken on the delivery paperwork. Checked at the store two days later to follow up and they said that the footboard showed it was delivered. That&'s why I followed up. They could not get a date as to when the rest of my bed would be in so I asked if he could connect me with the &"escalation team&" that I was told would be following up with my order The manager said he had never heard of it. Manager told me that they would refund me all of my delivery charges but that hasn&'t happened yet either. Got an automatic text for the delivery of an entertainment center so I chose Saturday the 11th. Got a text a couple of days later and they said my delivery is scheduled for the 7th. To recap. Still no bed (ordered dec 30), no such thing as an escalation team, delivery notes not read , broken hinge that I&'m on my own about, no refund for deliveries, automated delivery system doesn&'t seem to read your replies. About the only thing that works is when you pay for your furniture. Day 103. I thought this day would never come. My final delivery was scheduled for today. Finally my wife and I would sleep on a bed. The delivery came in and low and behold no hardware in the box. I didn&'t think anything else could go wrong but I was mistaken. I called and was told at least two more weeks for the hardware. How does a store exist with so many issues? I looked to see if I could get the hardware somewhere else but they are special screws. You win! I give up! It&'s too much work to keep doing this. I would suggest that after reading this you not shop there. Also still haven&'t gotten a refund for the deliveries Ahhhhhhhhhhhhhhhhhhhhhhhh!
Kelsie is a long-time friend of mine so naturally, we came to her for our furniture needs. She was extremely professional, honest, and answered all of our questions without trying to sway us into spending more than our budget, which made the experience even better. We're so excited for our new couch to come in - thank you, Kelsie, for helping us put together our first home! 🖤
Had a great experience at this Ashley Homestore. Vette took very good care of us!
Was greeted by a very friendly staff that walked me through my entire purchase with no pressure. Will definitely return.
Worst service ever been 5months still dont have all my furniture!!!! No one seems to care or even try help ... NEVER AGAIN
I bought a sectional sofa from Ashley’s. I walked into the store, a saleswoman named Heather walked up and asked what I was looking for. I explained the color, fabric type and width of the sectional that I was looking for. She said “ it’s right here “ I turned around and it definitely was! The moment I saw the sofa I knew it was the one that I had been looking for. I had been to numerous other stores in Nashville and just wasn’t having any luck. Thank God for Ashley’s and for Heathers knowledge. Was in and out, sofa bought within 35 minutes. Great place with beautiful furniture
Vette was amazingly helpful and kind! Great experience that made the decision process much less stressful.
The worst purchase of my life, four months ago my husband and I bought a bedroom and it is not possible that they still do not give us the nightstand, it is rudiculous, they are rubbish. think twice before going to buy there.
After searching all the furniture stores in Murfreesboro, TN, we found the perfect kitchen island for our home. The price was great and the salesman was extremely helpful. I would recommend this store to anyone looking for furniture.
Prices are high, but will price match the competition. Salespeople are friendly and not pushy.
Great experience, knowledgeable sales professionals to help. Marvin was right there to help and explain furniture options. Bought a very nice bedroom suit at a great price. Thanks guys
Our salesperson, Vette, was very sweet, knowledgeable and patient. If she didn’t know the answer she got it! I highly recommend Ashley furniture for high quality, lasting, and stylish pieces!!
My wife and I came in looking/ price checking various types of furniture from dinning room sets, living room and bedroom. We were met by Rashad at the Murfreesboro Tennessee location and he greeted us and explained about the current promotional event at the store. We spent over 3 hours at the store and Rashad was always knowledgeable and made us feel like the scene in Pretty Woman when the man takes her back after the bad shopping experience and treats her like a queen. With the great deals and amazing selection, my wife and I left extremely confident and pleased with purchases.
Great furniture, great customer service
Pam was helpful and insightful and we found just what we were looking for for our new living room, bedroom, and some accents throughout the new home.
The staff, from the sales rep to the manager were very friendly and attentive. They deff made my shopping experience easier.
We purchased furniture. Quick, easy process with all questions answers thoroughly. The delivery date is soon and convenient. Unless there’s a major issue that arises with delivery, I’m pleased with my experience
Our salesperson Olivia was very helpful and polite, not pushy like some can be. She introduced herself when we came in and let us look around and checked on us when we had questions. We bought a sofa and loveseat. Very pleased with our experience, our furniture is to be delivered next week, hopefully we will be just as pleased with it.
Great experience today.
I have never gone out of my way to post a bad review, but I will be posting on every avenue I can. It’s very frustrating when you are trying to talk to someone at the store, or even at the corporate level, to remedy an issue with damaged furniture when it was delivered or furniture that doesn’t fit in the home. The store claimed they cannot take care of that issue directly and gave us a number to call. We have called the numbers they gave us 3-4 times in two days and that 1-800 number they keep giving us says that they do not take care of any of those issues. So who takes care of these issues? Apparently no one. We have spent thousands of dollars and planned on spending more money, but never again. I highly discourage any business with them, regardless of which store location. I will continue to give them a bad rating and tell all of my family, friends and colleagues about this horrible experience that I have NEVER experienced before. I will do this indefinitely. They need to update their horrendous policies. I don’t recommend them for this reason.
Olivia was absolutely great helping us with picking out a dresser for our spare bedroom. No pressure or pushing. She was a dream to work with and very helpful. Thanks
I have never gone out of my way to post a bad review, but I will be posting on every avenue I can. It&'s very frustrating when you are trying to talk to someone at the store, or even at the corporate level, to remedy an issue with damaged furniture when it was delivered or furniture that doesn&'t fit in the home. The store claimed they cannot take care of that issue directly and gave us a number to call. We have called the numbers they gave us 3-4 times in two days and that 1-800 number they keep giving us says that they do not take care of any of those issues. So who takes care of these issues? Apparently no one. We have spent thousands of dollars and planned on spending more money, but never again. I highly discourage any business with them, regardless of which store location. I will continue to give them a bad rating and tell all of my family, friends and colleagues about this horrible experience that I have NEVER experienced before. I will do this indefinitely. They need to update their horrendous policies. I don&'t recommend them for this reason.
Dave was so nice and very helpful. Didnt feel pressured into buying a certain couch like other store do. Great first time experience. 😊
Great place to shop have very up to date furniture and lot of styles to choose from I found exactly what I was looking for and the salesman were wonderful made everything easy.
Olivia was a great help in my decision.
Heather was super lovely! great customer service and she answered all my questions and was really helpful. Will definitely come to get more furniture!
Very pleasant, they were not pushy at all when we were looking, the sales representative helped us and was very amicable and helped us with the price to match the best price possible. Very pleasant experience overall. And trust me we visited every store around us.
We recently bought a complete bedroom set from this location. It has been 2 1/2 weeks and 4 attempted deliveries. They brought the wrong dresser, then they sent the wrong mirror, then the wrong hardware to install the mirror, then they sent the wrong post for the mirror. So after the delivery today got cancelled, and no 1 called to let us know. Half a Saturday in the trash, I go to the store where the bedroom set was bought to get the correct post to install the mirror on the damaged dresser myself. The store is not the place you go for help, like any were else. You buy it here but once we have your money, any problem you have is somebody else's department, they don't care. I will never buy a single item for Ashley Home store again in life. I am now looking to return the entire bedroom set due to lack of customer satisfaction and the care for problem solver. Thank you Ashley home store.
When I bought my new furniture I was not told that they would not help move old furniture out of house. Driver was very disrespectful and not helpful at all. I can get someone to help move it out but then I will have nothing for three or four days until they deliver again. Very bad business practice.
They were very helpful and attentive to my shopping needs. They have such a big selection of furniture with affordable prices. I would highly recommend this store to others.
My husband and I worked with Larry Lord and he was great! Very helpful and knowledgeable. We told him we were thinking over a couple of pieces and would be back and he ended up calling the next day to tell us that the sofa we had been considering was now $200 less than when we had looked at it. Needless to say we came right over. We had an excellent experience and would definitely shop at Ashley again.
Had a great experience at Ashley Furniture in Murfreesboro. My salesperson Heather was very easy to work with. Found my wife and I just what we wanted and didn’t try to up sale us. I really appreciate that. Will go back again.
I went into Ashley Home Store on January 12, 2020 in search of a new recliner. My wife and I was approached immediately by a friendly associate, I told her we was going to look around and I would find her if needed. I found a recliner I like and found the salesperson. She became quite pushy, she told me it wouldn’t be available for pickup for roughly two weeks. At two weeks I didn’t know how interested I was (I know anything would likely have a wait), She saw my hesitation then told me I could pick it up January 15 so I agreed. I payed them up front and then was told I could pick it January 14. Great, I thought! I took off a few hours the morning of 14th to drive to Nashville to pick up my chair. I got to the distribution center, went inside, and was told to get in line. I have one person in front of me and some guys at the dock loading up. I waited in line for 1 1/2 hours! Finally backed up to the dock only to be told it wasn’t there! I wasn’t happy but understood that things happen. I called the store on the way back to Murfreesboro and asked for the manager. The manager wasn’t in yet and I explained the situation to the operator who wasn’t any help. She told me the manager would be in at a certain time and I could call back. I did, the manager was very friendly and offered free delivery on 22nd. I confirmed delivery a few days later. I received a phone call on the 21st saying it wouldn’t be available for delivery until the 31st. I was cordial with the operator in my disappointment, she was very rude and basically told me tough s***, It wasn’t her problem. Much to my surprise it was delivered on January 31st. Delivery guy gave me his phone to confirm everything was as expected to the operator, once again this operator was very rude (obviously not the same one from the 21st). Delivery guys left and I went back to work. That night as I watched the tv, I adjusted and noticed the arm was broke. Go figure. Tuesday I talked to customer service, she told me to forward pictures to a designated email for problems such as mine. I told her that pictures wouldn’t show the issue, she apparently was having a bad day or hated her job, because she was not friendly. I waited on a reply for nearly a week, it never came. I called customer service once more, this lady was very friendly and set up a “craftsman” to give me a call to schedule an appointment. Here I am roughly a week later waiting on that call. Ashley desperately needs better customer service representatives. Out of the three sales people I’ve worked with in the past, the lady most recently was the worst. She was impatient and PUSHY. I appreciate the manager and the one out of many Customer service representatives for being helpful and friendly. Ashley will be my last option from now on.
Had been looking for a new bedroom suit and had always been told that Ashley’s was too high and that “Rooms To Go” would be my best option. But after “RTG” screwed me on what I wanted, I was headed home and thought I’d just run into Ashley’s, just so I could say I looked. But Ms. Pam walked right up to me and pointed out all kinds of options as if she knew exactly what I was looking for. She listened to what I wanted and searched the entire store for/with me.... trying to find everything I was looking for.— (And might I mention that they closed at 9 and I walked in at 8:30; and didn’t leave until 10). She literally went above and beyond for me and my needs. Ms. Pam did not lose interest in my feelings or my thoughts towards certain pieces of furniture. She kept throwing out ideas and kept listening to my every response. Needless to say, I left there with an entire bed suit, mattress/box spring, and a chair. Thank you Ashley HomeStore of Murfreesboro TN for making my first furniture shopping experience the best!!!!!!
8th update, finally after 3 months i get everything. My experience was so bad with Ashley. They don’t care about the customer, they have 2 answers “ we are very sorry” and “this is what you signed on”. Definitely i will never deal with Ashley 7th update: They cancelled the delivery of the footboard again Sixth update: After more than 2 months of waiting, someone came to repair the damaged footboard, he said it can not be fixed and someone from Ashley will call you back in 10 working days to decide what they will do next. Anther 2 weeks of waiting. Fifth Update: Someone from the Escalation team called me (after almost 2 months) and instead of helping she said they will not replace the damaged footboard (as the store manager promised last month) but they will repair it! Forth Update: Today (after more than a month) they delivered the dresser but the installation materials missing and they can not install the mirror. Third Update: They rescheduled the delivery of the dresser for the 3rd time. Footboard came damaged and they scheduled someone to come repair it in February, i called the store manager and he promised to replace it but nothing happened yet. WORST SERVICE EVER. Second Update: They re-scheduled the delivery for the second time. So disappointing :(
Vette was wonderful when I asked to be left alone to shop she did just that ... when I had questions she was there and was able to meet my price needs on the sectional I really wanted she didn’t try to sell me something else but worked with me instead.
In and out very fast. The associate helped me and even price matched without any pushback. Good experience overall.
Came a month later than it was supposed to, came in the wrong color when it finally arrived, the delivery man was extremely rude to me and rolled his eyes and walked away huffing when I said “my stepdad will be down in a few minutes is that okay?” When they came 2 hours earlier than the notification my mom had just gotten said. And now they want a 10% cancellation fee?? BS.
Paid cash for a sofa, was told was in stock at the local warehouse and would be delivered in less than a week. Delivery delayed numerous times after being told conflicting information about the availability of the sofa. Delivered today, WRONG COLOR. I ordered slate gray. Brown was delivered. Delivery driver was extremely rude to my teen daughter upon arrival. Not a single chance I would recommend this store.
Ok furniture, didnt have a wide selection of lift recliners
I ordered a sectional a month ago. Delivery was scheduled for Feb. 1st. I received a text confirmation for delivery 3 days prior. The day before delivery I received a email telling me it was on backorder. I spoke with customer service and after getting the run around and a woman that kept blowing her nose while on the phone and telling me to call a different number that she couldn't help me a woman then said half of my order would be delivered Feb. 1st and the other half Feb. 8th. Feb 1st they were a no show with the partial. I called corporate and a woman then spoke to the delivery team and they said it would not be delivered until Feb. 15th. I have already got rid of my couch for the delivery and the woman just said yeah i'm sorry about that. After the run around and no furniture I have canceled my order!!
We bought a 3-piece sectional sofa on November 29th. On December 27th, they delivered two sections and said the third section "got left off the truck". We called the number on the paperwork, and they said "yes, it looks like it got left off the truck". We understood it was in LaVergne, and assumed someone would deliver it quickly with an apology. Instead, they said to wait 24 hours and call the number again. We called after 24 hours and were told the order would have to be closed in order to reopen it. They said we would be contacted within 24 to 48 hours. After two days, we received an email saying the third section would be delivered on Feb 4th. This seemed unacceptable so we began calling trying to find someone who could help. We have spoken to a customer service rep on the phone, I visited the store and the manager wouldn't see me, we have talked to the store manager and personnel multiple times...all to no avail. They simply say "there's nothing we can do about it". No one has attempted to help us. And it's interesting they don't provide a means of contacting the corporate office. The website and all phone numbers take you back to the local store personnel, who obviously do not care. I don't know how they stay in business with such poor customer service and worse yet, a we-don't-care attitude. Buyer beware! I strongly recommend you not do business with them! ADDED Jan 28th: They posted the Response below apparently just to make people think they care. I emailed the information requested, they replied and said it would be sent to the escalation team, and we've heard NOTHING from them. Their actions scream "we don't care".
Great service and selection. They helped us right away and got in and out of the store. I highly recommend this place.
The service is ok bud the delivery is not good I been wearing for my product and they reschedule every time this is my third time reschedule I'm just not happy with it
Quick and easy. Knowledgeable employee who was able to find us the sofa we were looking for at a reasonable price. Edit: had to change my review after the delivery service experience. I took off work and sat at home during the entire window waiting. They never called and never showed. Called the store and they claim they came and even took a pic of our door saying they waited 30 min. Impossible. We have been sitting here in lawn chairs waiting this entire time. They are wanting to charge us a fee to cancel so I guess we are waiting again. Rude lady answered the phone when I called about it. Won't be back. Edit 2: They wouldn't deliver before the holiday (Thanksgiving), so we had to pay $100 to have their third party person deliver. To this date, we still haven't received a refund of their initial delivery charge. Anyways, the item arrived damaged (of course). We called the next day to set up a repair and they said they scheduled it. We waited a week and heard nothing back so called again. The individual stated the original person never put in the order...she put in the repair and had the part shipped to us. Another week goes by and we get the part and call to set up an appointment to have this fixed. They state they'll have someone call us back to set up a time (so many steps!). We miss the call and try to call back for multiple days, leaving voicemails. Finally, after about a week, someone calls back and we set up the appointment. Their next availability? A month out (mid-January). So all in all, an order placed mid-November is not going to be fixed until mid-January. I am still in shock at how bad the quality and service of this business is. They're nice and helpful before the sale, but horrible once you swipe your card. Buyer beware. Edit 3: Today is January 21, 2020 (original purchase date is November 12, 2019) and FINALLY everything is complete. On the 16th, the repairman came and fixed our couch, though they left all the broken items (a huge chunk of metal we can barely lift). We live in an apartment complex and don't own a truck. Why wouldn't you take your defective parts back with you?! Today, the 21st, I FINALLY received my refund for the shipping charges. This was after I called one week ago to ask about my refund (again) and they said "oops, seems it was overlooked and is just sitting on your account. We'll get that processing now". I've asked multiple times for that refund and each time "it was sent to be processed". This store is totally incompetent and unprofessional. Remember, the order took place mid-November...It took over 2 months to refund me and fix the couch. That is insane. Well, Ashley Furniture, you won't be seeing me again at your store.
They’ve tried to deliver a damaged entertainment unit to us twice now! After promising that the second unit would be new they showed up with the SAME ONE that they tried to deliver before!
I bought a sectional sofa and it was damaged on delivery. A second one was ordered and it was also damaged. The delivery driver never called to say they weren’t coming. TOTAL FAIL. customer service has been a nightmare. Nobody gives crap or has a clue when I can get what I paid for. I will NEVER shop here again.
We have stopped at the store two different times and we barely made it in the store and someone came up to us asking if we needed any help. Which is fine but when they follow you asking us a ton of questions after you have repeatedly told them you are just looking. Well that’s ridiculous!! We will not be back in the store!!
Staff was quick to help and not pushy to sell you what you didn't want or couldn't afford. Will be going back.
Great service from the whole staff as we shopped today. Dave A was our salesman and he was knowledgeable and patient and helpful. We purchased new furniture for our new home. Great experience.
Jack Ciha the seles Professional was wonderful polite and patient, I have my for children with me and he never rush me, I have to stop shopping to take care my children and he was very sweet with them. I had Wonderful experience, I will visit the store again.
STAY AWAY! This is the worst furniture store ever! They said our sofa would be ready for pick up within 2 weeks, it's been over a month and nothing is here! STAY AWAY!!!
It's obvious that Ashley Home Store doesn't care about making things right even when their own employees broke policy. They lied to our faces and told us we could return the mattress within 90 days with no questions but however there is a restocking fee and the "exchange" has to be of equal and greater value... none of which was mentioned to us at all.... we would have never purchased the mattress if we couldn't return it. What a sad state of affairs when customer service is just a facade for the shady "deals" they claim they can do and then it's against "policy" to rectify an issue. Bottom line... shop elsewhere for your furniture and mattress needs. Ashley doesn't stand behind their "we care" mantra... it's just fancy advertising.
After being contacted by Ashley H to resolve the issue by sending it to the escalation team, I have yet to receive a response. Ashley H had assured me that the escalation team would be informed of the issue, given my contact information, and would contact me within 2-3 business. After 5 business days, I contacted Ashley H by message again. I have yet to receive a response on business day 6. I am still in need of assistance in cancelling the order and having all of my funds credited back! I am highly disappointed with this entire experience with Ashley Homestore!
Great selection and helpful staff!
My husband and I had a great experience at Ashley HomeStore. Our sales person ,Jack, was amazing! He was very patient, helpful and not pushy. He was knowledgeable about the products we were purchasing and had a very friendly personality. He gave us the space we needed to keep looking around the store just to be sure what we originally picked out was "the one". I came back the next day to finalize the sale and set up delivery date. That also was quick and easy. Even though the place was busy I didn't feel rushed.
Very professional staff. Very helpful in showing us sofas that would fit in the new space!! Thank you so much :)
My dad ordered all of his new furniture from this store. Since then it has been a nightmare. They were late delivering his bed by 2 weeks. Then, his sofa was delivered not assembled properly. He has called and called, even stopped by the store multiple times to get someone to help him. They said they would send someone out to evaluate the sofa and never showed. They won’t call or email him back. This is the worst customer service experience I have ever seen and Ashley should be ashamed.
Marvin C best salesman go in and ask for him he can get the job done
No customer support after the sale. Very poor communication!
Didn't hound us let us walk around at out leisure, very helpful with pricing and patience as we tried to make up our minds.
Great! Very happy!
Bought a couch with a chase. The back has broken. Called the number on our warranty no answer. Any email no response! My next move is the is making a complaint to BBB! Not fair. Paid cash.. now I am ignored!!!
****Walking into a used car dealership***
I was told that there will be someone to load the furnitures to my car, I can just park in the back. However, when I got there, they told me the furnitures are still in the store, so I had to move them all by myself to my truck. No one helped. Very disappointing experience.
My husband and I were simply looking for chairs to go with a kitchen table we had already. But instead I spotted a dining table and chairs that I simply fell in love with. Our salesman, Dan, walked the entire store with us as we browsed. He was the most patient salesperson we've ever worked with. I am a very particular person and when I see what I want, nothing else will do. The table was really big, almost too big for the space in our kitchen. But I wanted it and nothing else. As I let the reality of the fact that it was too big sink in, I found myself just wanting to leave because that table was IT and I couldn't make it work. At that point Dan moved the chairs around which offered and alternative and we decided that would work and the table would fit perfectly! SOLD! Then we glanced around and discovered that style carried living room pieces and bedroom pieces as well. Dan, with his never ending patience, sat quietly as I / we picked out pieces and changed our minds several times. We finally decided on what pieces to purchase. Then came the financial negotiations. I'm very happy to say that Ben and Dan worked with us (for several hours) until we were able to walk out with every single piece we wanted at a very reasonable price. We are very happy with our experience and cannot wait until our beautiful new furniture is delivered. Overall, the experience was so great because of Dan! He is simply the best - patient, kind and very helpful. Thank you Dan for all you did for us, I know we were a handful!! Ben - you helped to make it possible for us to get what we wanted and we are so thankful! :-) Ashley Furniture of Murfreesboro will be our furniture store from now on as long as Dan and Ben are there!!!
Purchased a new bed set in November. The experience has been the worst I have ever had. The first call was to tell us the rails for the bed were on backorder, so we said they could go ahead and deliver the headboard and footboard so that we at least could use the headboard with our new mattress and adjustable base. They delivered the wrong rails about two weeks later, and updated us with a new, middle of January delivery date. I called customer service to express my dissatisfaction, which was handled appropriately on their end. The lady informed me that a supervisor would be calling me back to work with us.... I got a text from customer service that our delivery would be on January 8th. They delivered the wrong rails AGAIN, and the delivery men (both outstanding considering the issues) have told me that customer service will be calling me back. I don't know if anyone else has had this experience or not, but it is completely unacceptable.
This is a review of Ashley HomeStore in general. As a company they are terrible. Please review the posts before buying from this company. You cannot order from the website and pickup, you have to go into the store. If you go to the store the price is different from the website so you have to get a price override to get the website price. This hassle was my first red flag. I ordered a bed at the end of November which they said would arrive Dec. 17th. That date came and went so I called the store to find out if my bed was in at the end of December. They said it was, so I rented a trailer to pick it up at the warehouse (which you cannot call btw, they do not answer the phone). Showed up at the warehouse and the rails for the bed were damaged. No one bothered to call me to tell me that so it was a wasted trip and trailer rental. To &"make it right&" they offered me free shipping on the rails. However, I have to take the day off from work to sign for them so not really convenient. Took the day off to be there and they call the morning of delivery to tell me they were not shipped to them and the date would be pushed out to Jan. 21st. I asked if they could deliver on a Saturday since I was already out one day from their mess up. Nope, we only deliver to your area on Tuesday. When I asked for a manager to return everything they said a manager is not available. There is NEVER a manager available when you call. You MAY be able to get one if you go to the store. If you value your time and your sanity STAY FAR AWAY FROM THIS COMPANY. I&'ll never buy from them again and will tell everyone I know not to either. Ridiculous!
My salesman, Doug was very nice and accommodating. However, after the sale, the customer service was terrible. The delivery process is very anti-customer friendly. Was told when I purchased the items and rescheduled the original delivery date that I could get a time that was more convenient for me When I was called by customer service. This is not true you were totally unable to reschedule a different time and will be told there is nothing they can do for you because it is all computer-generated. I was told That I could cancel this delivery and reschedule and 'hope' I could get an afternoon delivery no guarantees. There are no phone numbers available for you to call other than their guest resource team which is a total joke because they have no resources to help you. I am not sure how this company stays in business.
I love the customer service. I came in and found exactly what I needed and the process was fast and easy. I will definitely be back!
My first time in an Ashley Home Store and I couldn’t be more pleased with the service associates, especially Vette Hooks. She is exactly the kind of rep Ashley Home Stores or any store needs on the floor with the customers. I would give her more stars if I could and the delivery guys were great as well. Very friendly, professional and on time. And my new bed is incredible. I’m finally able to sleep comfortably, thank you sooooooo much!!!
Dave was extremely nice and knowledgeable. The only hiccup was the server went down. We are pleased with the furniture we bought. They made it easy.
I understand commision sales ...yikes a liitle too aggresive for me.
Not bad , store is dated
Nice furniture. The man that served us seemed nice but there were many things he did that made me see how he was trying to take complete advantage of my friend that is a single mother and has a slight language barrier. I had to pause him in many occasions as he was trying to get her to max out both credit accounts available to her, he did not inform her of certain prices she would have to pay such as insurance (he said she had to buy it cause of credit), and he lied about many things. I had to remind him that we don’t play that. I would never go back here again. If you do be stern and do not believe everything you hear the sales person say. I’ve never ever had that type of experience at ANY furniture store.
MJ Villalobos was fantastic, and helped us searching the perfect bedroom suit.
Great service and prices...Olivia was excellent!!
Everyone there was very helpful and made sure we were happy. Awesome place!
Our in store experience was great. BUT, there delivery services is absolutely horrible. We we suppose to get our furniture in 2 deliveries. The 1st one was suppose to come between 11am and 2 pm, they showed up at 9am and we were not home and they said they wouldn't wait. They told us we were wrong when we had a voicemail stating otherwise. They ended up coming back after several calls and speaking with management. Our other delivery was suppose to be on Christmas eve and when that day rolled around we heard nothing. We called and they informed us they it was delayed and we wouldn't get till january 7th. That didn't work. We have taken off several days for company to never notify us that they were not coming or that they changed the times. On Christmas eve they said they couldn't reschedule then and to call back after Christmas and now we are notified that we will not get the rest of our furniture till January 25th. They tell you when you order 2 to 3 weeks! Not true. It will be a month and a half. They have horrible communication and they customer service representatives are the rudest I have dealt with. They sound miserable to be answering the phones. Ashley furniture needs to correct this. This might be our only order with them.
I literally checked online and saw that they closed at 9pm however I called at 7:18pm and said they were closed 🤔 how?
I ordered the furniture on 11/7. Had to push to get the mattress and bed frame on 12/10. As of 12/21 received some of the Furniture. If I could, I'd give them a Grade of U-2 meaning lower than a "F". Failed on everything and is still Failing. The "Sales Order" was done the the day of the purchase. They did not put the order in until 11/29 after I called which was difficult to get a hold of them. At that time the person was telling me what I ordered and it was WRONG and the person would not listen. Delivered SOME Furniture dinged and spots not even stained on 12/21. No call backs even though the said they would, No call back when you leave a message, Absolutly No Customer Service, No one cares after the sale. Could have ordered from JC Penney - I should have.
I am only giving Ashley Home Store in Murfreesboro a 2 star for the salesperson Marvin. He did a great job and was easy to work with. My HUGE issue with this store is the delivery and communication. I just purchased my new home in November and I was told my furniture and my sons bed would be delivered on December 18th and another piece on the 26th. Well the 18th came and the delivery guy shows up only with my sons bed which was also missing some parts and tells me my sofa is on back order until January 9th.Well I’m furious because I have planned to have Christmas at my home and my guest have no where to sit. So I call the customer service line and the lady tells me that it’s actually on back order until January 15th! I ordered the furniture in November so I have to wait 2 months to get it!!!!! My thing is why not call me and say your items are on back order? Instead the delivery guy had to tell me??? I told customer service to just cancel my order for the couch and love seat there was no way I waiting that long for furniture. I was planning to actually go back to Ashley today to purchase my dining set and more before all of this happened. Well I went to another furniture store and all of my items are being delivered Tomorrow just in time for Christmas. I’m not sure if the store or the warehouse is to Blame but this is bad business and it’s sad that the furniture store I went to already knew what happened when I said I had ordered furniture from Ashley before I could even tell them what happened.
I WILL NOT EVEN WANT TO GIVE YOU 1 STAR BECAUSE YOU DO NOT DESERVE EVEN 1. WHEN YOU TREAT YOUR CUSTOMERS WITHOUT RESPECT YOU DO NOT DESERVE TO LOOK GOOD AT ALL ON LINE. DO NOT GO TO ASHLEY HOMESTORE IN MURFREESBORO. THEY HAVE VERY RUDE SALESMAN!!!!! I WILL BE BUYING NEW FURNITURE BUT NOT FROM ASHLEY HOME STORE IN MURFREESBORO!!!! I DO NOT LIKE BULLIES!!!!!! I FELT VERY BULLIED TODAY... ALL THEY CARE ABOUT IS LAYING GO CUSTOMERS TO MAKE SURE THEY MAKE MORE MONEY! I HAD A AWFUL EXPERIENCE TODAY IN ASHLEY'S IN MURFREESBORO!!!
I love Ashley furniture. But I am a little disappointed in how my father was treated in there tonight. I am going to start by saying that in June my husband and I went into the store and bought a whole new bedroom set; dresser / mirror, bed and two night stands. We also bought a brand new mattress with and adjustable base and a whole new living room set (sofa, love seat and oversized chair with ottoman). We spent thousands of dollars. Our sales man that night was great. We did have some hiccups with the whole delivery process. We said we would pick it up ourselves but still got charged a delivery fee we had to dispute. We drove out to Antioch to pick everything up. After being told EVERYTHING was in. When we get there they tell us the base to our bed is on backorder for another week and half. We get home and one of our nightstands was completely smashed like it was dropped in the warehouse. We were told we would have to bring that all the back to the warehouse. After a week and a half of having to sleep on our new couches due to not having the base to our bed it finally comes in. I never wrote a review or made any complaints about all of that. But what upset me tonight is my father went in there to get me one of the things I asked for, for Christmas which was the Diedrick Lanterns. He told me that when he got there a guy sitting out back asked him what he was looking for. Once he was told it was just the lanterns he didnt bother to really help my dad. He basically said they are somewhere in the store and to go look for them. He then apparently spotted them across the room and pointed him into that direction. My dad noticed one of the Lanterns has the glass candle holder missing (it's a set of two). My dad asked him if there was another set. To which the guy responds no, but you can just go buy a candle votive at Pottery barn or hobby lobby. My dad asked if he could order one, he told him yes but that there would be an additional charge and that he would have to go to Lebanon to pick it up... So my issue is that's not how you treat a customer just due to the fact that it's not going to be a big commission check for you. Especially after the amount of money my husband and I have spent there along with my parents for furniture for there home. Then to be okay with selling a product that's essentially broken and telling us to buy the missing parts from another store. Very disappointed in how he was treated there. The way my father was treated with such disregard has almost made me not want to do business with this company anymore.
DO NOT BUY FURNITURE FROM ASHLEY!!!! We paid nearly $4k for a leather reclining sofa and loveseat January of 2018. The loveseat is stuck in the recline position and the sofa frame is broken. We are not large people and we were traveling most of the first year we had the furniture. We are getting the run around from Ashley on this matter. They refuse to replace it and through the extended warranty we purchased, they are offering to repair it not replace. It’s JUNK! Ashley sells inferior furniture at high prices. BUYER BEWARE!!!!!!
Olivia, our sales lady was so sweet. We drove her crazy but she would never admit it. I’m so excited to get our furniture. The waiting is the hardest part as Olivia made the rest of the process very easy.
We were in today looking for a new bedroom set. Garrett greeted us as we came in the door. He showed us several pieces that was in the store. After several minutes or so, we found what we were looking for. After he got our pricing together we decided we wanted to just think it over and would be back. Couple of hours later, we were back and made our purchase. Garrett helped us the whole time and we were done with paperwork in less than 5 minutes. We do however have to wait 6 to 8 weeks before we get to enjoy our purchase but it will all be lovely and worth the wait. Cheers to Garrett on his first week on the job.
Please don’t go we ordered furniture missing an end table they admitted it wasn’t delivered but the driver closed the ticket this happened on December the 4th they said can’t give me my end table because ticket was closed and no one can get it back open. Go to their face book wish I had before shopping with them a lot of people had the experience they are nice until you paid for your furniture . Told them they can pick up the furniture got told once it’s in your house it’s yours nothing they can do
The employees were kind courteous and worked diligently to accommodate me in purchasing my furniture. I do recommend checking Ashley furniture out for future needs...
Every employee was so helpful and got us a great deal on our coffee table!
Christian was awesome! The process was easy and my GF and I found the bedroom set we wanted. Approval process was easy as well. Would recommend!
Fine furnitures.
I bought a sectional couch here today! Ashley Homestore Murfreesboro. My sales associate was amazing! Very helpful and informative. So polite and not pushy. I was able to make my complete purchase without leaving the comfort of (my) couch! Thank you Marvin Charles for making my experience so great!! People may not remember what you say... People may not remember the things you do... But.... People will always remember how you make them feel:). Thank you 😁
Great sales associate that was very helpful.
Great customer service and great variety of styles.
The staff was friendly and patience with me as I went through multiple options before making a purchase. Very satisfied with my experience.
My latest experience with Ashley Furniture in Murfreesboro, TN was horrible! Myself & my family have been customers for 10+ years and I'm sad to comment on the decline of their customer service. Our salesman Marvin, was nice. We ordered a dining height kitchen table w/ a bench that was to be delivered on 11/25, just perfect for Thanksgiving...WRONG. The delivery driver begins the assembly & did not realize that this was not the table we ordered. He brought us the DINING HEIGHT bench we ordered with a COUNTER HEIGHT table that we did not ask for. The delivery driver was clueless to the mistake & suggested that we call the store. The store was no help. They said they could deliver the correct table in 3-4 weeks. After we had already waited 3-4 weeks for the wrong table. The store had no concern for us at Thanksgiving time & suggested that we use the COUNTER HEIGHT table & DINING HEIGHT bench for the holiday. Any educated person would realize that this bench will have someone eye level with the table.The manager of the store, Justin, did not want to do anything to make this problem right in a timely manner. The very next day I had a table delivered from Quality Furniture who seemed very concerned to fix the mistake that ASHLEY'S had made. Now we will wait another week for them to come pick up their mismatched table, then wait another week for our $1,200 refund. :))) I will continue to post negative reviews on every platform possible for Ashley Furniture. Absolute terrible service & attitude!
Had been looking for a reasonably priced chair for my moms assisted living room. Price was in range and got a color that should work well. Our sales associate Kelsey was very helpful....
Store was great and staff was helpful.
Came here searching for a dresser and headboard and left with exactly what we needed. The girl that helped us(forgot her name) was very helpful and made the whole shopping trip quick and easy for us.
Excellent place. I really recommend. Nice prices and discount.
Great experience. Well laid out detail in store from theme to theme. Will buy again in future.
Helpful sales staff. Pretty abysmal follow-up support, assistance.
Waited the time frame for furniture and the delivery never came. Absolutely ridiculous.
Garrett was really helpful. He helped us through the process of finding my husband the perfect recliner. He explained the whole purchase process and had no problem finding out any answer to any question he didn’t have an answer for. He has patience, a good attitude and confidence. Way to go Garrett!!!
Good service great prices
Disappointed that my end table was damaged upon delivery. I did not accept it. It looked like a packing strap indention and scratches. No notification as to when a new table will be delivered. I was told they build the furniture on-site at their warehouse--how could it have packing strap damage? Sounds like that it's assembled there rather than built there. In addition TV cabinet interior shelving were not put in place once the piece was brought in (thought it would be). Perhaps this was because all the shelves were damaged and the main shelves were not even included. Furniture is MDF (very heavy). Disappointed about that too. No way to reach the store as the phone number directs to a call center with unhappy people. (They must hear a lot of complaints.) So now waiting for the magical date of Nov. 30 to receive my sleeper sofa, end table and shelving. If my furniture delivery is delayed, I will cancel my order. I don't want to go through what any other customers have experienced.
I rarely posts reviews. However, because I am so highly upset about my dining room table and the terrible customer service I have received from Ashley, I felt I should post my experience. I purchased a dining room table about two years ago. Ashley said it would take a few months to come in for delivery. The sales person offered me the extended warranty. These were her words "They will come out everyday if you need them" I specifically said really? If my children spill something I can't clean up each week, they will come out to repair / fix my furniture? They will come out? She assured me this was the case. uh ok, that sounds great. I'll take it. Delivery day came. I waited ALL day, they finally called they said they would NOT be able to deliver that day. They said they did not know when they would be able to deliver. I called the store, I told them I did not want the table. The phone person said they had someone else that could deliver the table for me because she didn't want me to return the table. The people that delivered the table was a third party delivery. Within 24 hours, the bench broke because they put it together improperly. Phone calls, emails and months later, It took MONTHS for Ashley to repair the bench. The bench was still under the 1 year warranty. However, now move forward after the 1 year mark into the extended warranty. Before I begin that nightmare. The extended warranty begins the day you purchase your item. Even though I didn't receive my furniture until 3 months later, I"m still paying for months of time that Im not covered by the warranty. DO NOT PURCHASE the warranty. When you call the warranty phone number it says to you FAST REPAIR, that is a complete joke. I put a claim in on January 29th. I'm still waiting for the repair. I called Ashley today to ask what could be done. They said they could not do anything because it is a different company. This is the 2nd claim I've put in through the company, the 1st one was never addressed. I put in the claim, months went by and I never got a response. I asked if I could return the table. They said they couldn't do anything after one year. I said, what about your sales person saying the repair could be done every day or every week anytime I needed. That was a misrepresentation of the truth. The representative from Ashley said, "We can't do anything" UPDATE*** I did get a call from an Ashley representative to let me know they would help me with the claims repair if I had any other issues again. I kept her number. 11/19/19 Once again, I made a claim with GBS. A month later, they said if there are multiple issues with the table ex: wear and tear on one side of the table. They will not repair, the other side of the table, (where I am asking them to repair). What in the world? Basically, wear and tear is not covered. I get that, I'm not asking them to fix wear and tear. I am asking them to fix a spill on one side of the table. NOT the wear and tear side. I tried to call the number the Ashley representative gave me: The number is not wokring, the call is not going through. Big surprise.
The woman helping us was very helpful and honest! She didn’t pressure us to do anything and gave her honest opinion, it was quite refreshing compared to other stores who just try to get you to buy so they can get their commission. Our piece was not in stock but we were able to buy and pick up within a couple weeks. Very happy and will definitely be back!
Loved working with Olivia! Knowledgable, friendly and able to help me pick out a mix of living room items.
Average, delivery was slow, items were delivered broken and minor parts (for shelves) missing. So I have to get new parts and fix the broken shelves. At best they are average no more, rather disappointed in everything. Even Rooms to Go called and emailed to make sure everything was good, nothing from Ashley.
They agreed to cancel an order 12 days ago and it still has not been cancelled. Trying to get it resolved has been nothing but running us around in circle with absolutely no resolution.
We visited the Ashley Homestore in Murfreesboro, TN, a couple weeks ago. Kelsie did an excellent job of listening and really helping us find the right pieces for our very busy household and budget. I would recommend her to even my closest friends and family. We are very pleased and can't wait for our new living room furniture to arrive!
This store agreed to cancel an order we placed on 10/29. We called them on 10/30 to ask if the order could be cancelled and they said yes it would take 5 to 7 days to refund our card. Yesterday 11/11 I received a text reminder for delivery. Called the number in the text to cancel and they said they would notify the store. Called the number listed for the store on the google maps page. That number is actually for the corporate call center. They were not helpful at all! All they do is route you in a circle. This is the worst customer service experience I&'ve ever dealt with. Someone from this store needs to contact me immediately.
The right salesman/woman makes for a confident and smooth sale. Yvette at the Murfreesboro location was a wonderful lady to work with.
Excellent customer service
We went to Ashley today just to look, knowing that we need new furniture. We were greeted by Christian and he informed us of the deals that were going on, and we continued to look without buying anything. We went back to the store, looking for a massage chair for my husband, and Christian greeted us again, remembered us, and took us straight back to the massage chair, which we bought using our Ashley Credit Card. After he found out we also needed a sofa, he helped us bring our credit limit up, and helped us find the perfect sectional for us and our four dogs. He helped us tremendously and we will definitely keep shopping there!
We loved our experience. Our sales lady was amazing. All be it she is very new. Her way of dealing with us is what sold us and ultimately we made a large purchase. We do not like pushy sales people. Thank you Shelby. True professional in the making. We will definitely come back
I loved coming here. Such nice service and the people there are super nice. Brandon helped me find an amazing dining table and he was just super nice and I have a really good experience there. I would 100% recommend coming here.
Well I don't know where to start, we bought two rooms of furniture and after the sale. Had so many problems with the delivery it wasn't funny no more. I wouldn't recommend anybody to go to that store. When we called to try to get ahold of a a manager about our status nobody returned our phone call. Still to this day nobody has called. Please keep in mind some Ashley stores are privately owned. And that's the problem.
Very helpful on a decision of what furniture we needed to purchase.
Murfreesboro, TN location! Justin the General Manager and Sara(h?) the sales rep were so helpful, patient, and friendly. From the moment I called in, to the process of checking out. They helped with my decision. Sara is SO knowledgeable about the mattress brands and really helped me. Thank you so much!!
Murfreesboro, TN location! Justin the General Manager and Sara(h?) the sales rep were so helpful, patient, and friendly. From the moment I called in, to the process of checking out. They helped with my decision. Sara is SO knowledgeable about the mattress brands and really helped me. Thank you so much!!
I was really impressed with the service we received here. The assistant manager went out of his way to help us find living room sofas and walked us through the process step by step of getting the warranty the time frame for delivery and what to expect. Will definitely go back. Thank you very much
Kelsey was an awesome sales agent! She was super patient with us and let s have time to talk thru!
Our store rep was Dave Allen He was very helpful, knew his stock and pricing. He was attentive without being pushy and was enjoyable to be around.
Awesome customer service and great deals!!
Excellent experience. Very helpful staff.
We had a good experience at this store. We definitely will be back.
My shopping experience was very pleasant. There was a wide selection. Marvin Charles was the sales rep I worked with and he was fabulous. He was not pushy or over bearing but answered every question I had. I will definitely be back and I recommend them to anyone looking to buy quality furniture at a good price.
I want to start by saying I gave them one star but I think it was something you had to do to be able to give a review we paid $5000 for bedroom furniture and were told that it was wood. If it's possible I'm going to post a picture of this. Part of the top of a dresser peeled off on the corner in a move and it is nothing but MDF the legs on our furniture are very unstable. We paid $1500 for a couch that needs a better frame and more stuffing in the cushions after about 6 to 8 months.... Have a picnic table style kitchen table and the protective surface on the top came off in many spots in less than a year very disappointed in this furniture and would not recommend it to anyone.
Ashley has a pretty good selection but extremely sub par staff at this location holistically. We waited 45 minutes for them to misquote us on their prices and staff was extremely rude to my husband. They make it clear that they are "not corporate" and the prices online vary because "they are not corporate" (we get it but you price match so why does it take 45 minutes to get an accurate price when you have the skus) Their Yelp score reflects the quality of service you will likely receive. If you go into the store try to find Steven as he is polite, helpful and efficient. It took 3 employees 45 minutes to populate the price that I found in 30 seconds on my phone. In addition, we were presented with rudeness. Luckily prices are cheaper online. . . with "Corporate" so I won't let poor customer service and inadequate sales skills from purchasing my furniture online.
Today I witnessed staff rudely speaking to customers and after the customers left the staff. (Several staff members sitting at tables talking poorly about the customers that they were just rude to) I will not be purchasing from Ashley again from this location.
I had an excellent experience at this location. I was free to shop without pressure or sales pitches, while I was also able to get all of the help I needed.
ordered chairs and kept getting delayed on delivery. One of the chairs ordered broke within a two week timeframe. financed through them and still have a balance that is 800-900 too high
Evette was great. We were left alone till we had questions. Then she did her job. I felt good after we left.
😊
Been here one time, and had a great experience. They could clean up a little around the displays but people were nice and dressed nice..
Just bought our new couch from Ashley and worked with Sarah McMillian. Sarah was wonderful to work with and patient with my active little boy as we looked around the store.
Everyone was really nice and helpful!
Excellent experience, Olivia helped us out with everything and answered all our questions that we had.
We came in with a very specific need, and were very up-front about not wanting to buy anything outside of that need. Our sales rep was very friendly & helpful. Placed our order, had it delivered & it was a great experience. We will definitely use Ashley HomeStore again for our furniture/decor needs!
Good customer service , great quality furniture, quick service and approval.
Great customer service. The employees were not breathing down the back of my neck. The products are aesthetically pleasing with structural integrity. I'll definitely come back to finish my living room set.
Prompt service with good outcomes.
I tried to order a mattress online but wanted to schedule delivery in Nashville Tennessee on a specific date - not possible. I tried asking the chat box rep for help - no response after waiting 5 minutes. I tried calling customer service and they told me I needed to call the store directly. I called multiple stores in the Nashville area directly and experienced the following: 1) was able to place an order but then got hung up on when scheduling delivery options, 2) tried to call back and was sent to Louisiana, 3) tried to call back again and was sent to San Antonio, 4) tried to call back 6X and had no answer, 5) called another Nashville store and was told they could not take orders over the phone, 6) called another Nashville store and was sent to a store in Indiana. I am going to Mark&'s Mattress in on Nolensville. Astonishingly bad service and really really messed up phone system.
After sales service is bad. Delivery of goods takes for ever and not all merchandise received at the same time.
If I could leave zero stars, I would! The worst customer service I have ever received. My dining table and chairs were delivered and completely damaged. Sadly, I signed for the delivery before I actually had a moment to look at my items. After dealing with their customer service representatives for over a week, I finally was scheduled a new date for a replacement set. They have now rescheduled my date for an additional two weeks, leaving my with the damaged dining room set for over a month. Please run as far away from this company! They do not care about the qualify of their furniture nor do they care about their customers. To update my story regarding Ashley Furniture. I have now been rescheduled for my new table 3 times. Meaning, I have been waiting over a month for the damaged table to be removed from my house and replaced with a new one. At this rate, I will never receive a new table.
If I could leave zero stars, I would! The worst customer service I have ever received. My dining table and chairs were delivered and completely damaged. Sadly, I signed for the delivery before I actually had a moment to look at my items. After dealing with their customer service representatives for over a week, I finally was scheduled a new date for a replacement set. They have now rescheduled my date for an additional two weeks, leaving my with the damaged dining room set for over a month. Please run as far away from this company! They do not care about the qualify of their furniture nor do they care about their customers. To update my story regarding Ashley Furniture. I have now been rescheduled for my new table 3 times. Meaning, I have been waiting over a month for the damaged table to be removed from my house and replaced with a new one. At this rate, I will never receive a new table.
If I could give MINUS 5 stars, I would. This store is a showplace only. It is NOT affiliated with Ashley Furniture at all. The delivery men that ruin your furniture DO NOT work for Ashley Furniture. The salesperson in the store who says &"Call me if you run into any problems&" DOES NOT work for Ashley Furniture. He refers you to a customer service number where they....wait for it....DO NOT WORK FOR ASHLEY FURNITURE. They cuss and swear and verbally abuse you when you ask them to cancel your order and refund. Accounting takes one full month to process your refund check they said would take 5-10 days. You&'ll have to call at least 5 times before they process it. PLEASE, do not go through what we went through over a $400 table. Please do not give this store in Murfreesboro your money. You can buy an Ashley Furniture product at many different stores and be treated 1000% better!
Went to every furniture store in the area looking for reclining dual sofa's...I found the quality vs. price to be poor. Honestly would not considering buying anything from Ashley based on what I saw there for the price.
Super pushy and annoying sales rep! Won't go back
Such a great store, the staff is just awesome! I worked with Kelsie and her manager Mick. They helped with everything I could possibly need and more... I just walked in wanting some end tables and ended up investing in a brand new mattress to better my health. (A Pro Adapt Medium Tempur-Pedic) I’m sleeping so amazing! Thank you guys so much!
HORRIBLE HORRIBLE Experience! I purchased furniture from the Ashley Homestore in Murfreesboro. Do to unforeseen circumstances I had to cancel my entire order. When I cancelled, i was told it would take 7-10 days for the refund to reach my bank account. Fast forward to a month and half later, I still did not have my refund even after being told by multiple people at the store and customer service that my refund had been processed. Total LIE! It took me to make a complaint with the BBB to get an answer from Ashley Furniture on where my money was. I finally received my refund 2 months later! This caused major financial issues with me as I just closed on a new home last week. I have never been dealt with so much disrespect as I have from Ashley Furniture. Buyers beware, not only is it a mess to try and cancel furniture if you have to, they also will not have your furniture available when they say they will! This is the last time I will ever step foot in their store! Other furniture stores around town have better customer service and have better prices. I would recommend FMO in Murfreesboro if you are looking for good furniture at an affordable price! Not sure how Ashley has a 4+ star rating on google! If i could give a -5 rating i would!
I've only been here once but the customer service was so great, were greeted at the door and offered help during our whole trip. Was never hard to find a representative if we had questions. Thank you ashley homestore, we love our new table.
If I could leave zero stars, I would! The worst customer service I have ever received. My dining table and chairs were delivered and completely damaged. Sadly, I signed for the delivery before I actually had a moment to look at my items. After dealing with their customer service representatives for over a week, I finally was scheduled a new date for a replacement set. They have now rescheduled my date for an additional two weeks, leaving my with the damaged dining room set for over a month. Please run as far away from this company! They do not care about the qualify of their furniture nor do they care about their customers.
Original order: July 15th- had to order that day because the sale would be over. - supposed to deliver on July 30th. No one called to inform us that the delivery would be postponed, wife stayed there all day waiting IN AN EMPTY LIVING ROOM. After having to call the store they said delivery would be August 20th, we told them that was unacceptable, they called back and said they found one in another warehouse and it would be here on the 13th. On the 13th, we received a confirmation text that the furniture would be delivered, shortly after, we received a phone call stating it wouldn't be here till October 4th. At that point, we were tired of waiting and we cancelled the delivery. After calling the store and leaving messages for the manager to call back on multiple occasions (which they never did) we made another trip to Murfreesboro to talk to the manager. They only thing they did was give me a book with the "Guest Response Team's" number. After calling that number, they made it very clear that they did not care about how that store (in Murfreesboro, TN) handled the situation. That store did not care about the customers at all, they just wanted their money. Here is a business tip for you, Ashley's- DO NOT TRY TO SELL FURNITURE THAT YOU CAN'T DELIVER TILL THREE MONTHS LATER. This was by far the worst experience I have ever had trying to purchase furniture. Needless to say, we will not be returning to Ashley's Furniture, especially in Murfreesboro, TN. I would give this store 0 stars if that was possible. I wouldn't recommend this store to anyone until management can fix their problems.
Original order: July 15th- had to order that day because the sale would be over. - supposed to deliver on July 30th. No one called to inform us that the delivery would be postponed, my mom stayed there all day waiting IN AN EMPTY LIVING ROOM. After having to call the store they said delivery would be August 20th, we told them that was unacceptable, they called back and said they found one in another warehouse and it would be here on the 13th. On the 13th, we received a confirmation text that the furniture would be delivered, shortly after, we received a phone call stating it wouldn't be here till October 4th. At that point, we were tired of waiting and we cancelled the delivery. After calling the store and leaving messages for the manager to call back on multiple occasions (which they never did) we made another trip to Murfreesboro to talk to the manager. They only thing they did was give me a book with the "Guest Response Team's" number. After calling that number, they made it very clear that they did not care about how that store (in Murfreesboro, TN) handled the situation. That store did not care about the customers at all, they just wanted their money. Here is a business tip for you, Ashley's- DO NOT TRY TO SELL FURNITURE THAT YOU CAN'T DELIVER TILL THREE MONTHS LATER. This was by far the worst experience I have ever had trying to purchase furniture. Needless to say, we will not be returning to Ashley's Furniture, especially in Murfreesboro, TN. I would give this store 0 stars if that was possible. I wouldn't recommend this store to anyone until management can fix their problems.
I have no words for how this local Ashley Furniture is run. This is for the Murfreesboro, TN location. The sales person was great since she are making commission from you. They will bend over backward for you until they get you to sign the dotted line. I expected my items to be delivered today but that didn't really happen. Will let me explain. I ordered 4 items (head board, foot board, accent console table, and 2 accent chairs. I expected it for delivered today. Upon greeting the driver at the door he advised me he has a head board and foot board to be delivered. I asked if that was it? He said yes, and he showed me the work order and my accent console and 2 accent chairs was written in black ink and circle; on back ordered. He laughed and said, didn't the store call you and let you know. I can't be mad at the driver because he can only deliver what is in stock. Upon calling the store and I got the Customer Service Manager? I couldn't believed that Manager takes calls? I asked her about the order and what happen? She said that the items is being deliver directly to me VIA UPS in 2 weeks after purchased. I told her that was not the agreement made with the sales person. The sales person agreed that the item was to be delivered today and not getting the items ship from some wear house. She proceed to say that I agree upon purchased that they may not be able to make delivery. At this point I did started speaking loudly but no bad language of any kind because I was a mad customer. I asked her to give me some sort of tracking since I was lied to about the first time and my expectation was not met with at the time of purchase. She keeps repeating herself about the items should get delivered in 1 week. I asked again to give me something in writing and was greeted with a respond; it should be emailed to me. We all know this doesn't happen when someone said they will call back or send an email. I asked her how do I return the items that was not delivered. She proceeded to tell me about 10% restocking fees. I told her how do you charge someone 10% stocking fees when I haven't taken procession of the items. At this time she said I was rude and was going to transfer me to Customer Service team. I said I am speaking loudly yes, but in no way using any languages that is considered rude. I was then transfer and cut off. I was transfer to a Call Center about delivery and again got no where because it was a delivery call center for Ashley Furniture and they do not do anything customer service. Call the store back and guess who I got, yup the same lady. I believed at this point that the store must be doing poorly to have management answering phone calls. She said I was rude. I asked her if I was rude to her than please give me someone else. She then transfer me again to the same place. I called back again and got her on my third call. At this point I wanted someone else and she said she was it. She repeated herself how rude I was and I need to talked to her like an adult. I was upset yes but in no way talked bad to her or about her. I told her that she needs to let customer talk and vent about how bad their service is and not keep getting cut off by a manager who things she is always right. I personally thing that is number one in customer service is to listen and see what the problem is. I told her I didn't want to talk to her either. Just give me someone other than her. Don't you have another manager, president, the owner? I just gave up and told her that I will go to the store tomorrow morning. I just want honesty. When I purchased the item, tell me that you will deliver so and so by this date. Or I am going to ship this directly to you and you will get it buy this date. Set expectation that is obtainable. If Amazon can do this Nation wide. Im sure Ashley can do it 15 miles from my house.
I have no words for how this local Ashley Furniture is run This is for the Murfreesboro, TN location. The sales person was ok since they are making commission from you. They will bend over backward for you until they get you to sign the dotted line. I expected my items to be delivered today but that didn&'t really happen. Will let me explain. I ordered 4 items (head board, foot board, accent console table, and 2 accent chairs. I expected it for delivered today. Upon greeting the driver at the door he advised me he has a head board and foot board to be delivered. I asked if that was it? He said yes, and he showed me the work order and my accent console and 2 accent chairs was on back ordered. He laughed and said, didn&'t the store call you and let you know. I cant be mad at the driver because he doesn&'t work for the store. Upon calling the store and I got the Customer Service Manager? I couldn&'t believed that Manager takes calls? I asked her about the order and what happen? She said that the items is being deliver directly to me VIA UPS in 2 weeks after purchased. I told her that was not the agreement was made with the sales person. The sales person agreed that the item was to be delivered today and not getting the items ship from some wear house. She proceed to say that I agree upon purchased that they may not be able to make the delivery if item is not in stock. At this point I did started speaking loudly but no bad language of any kind because I was a mad customer. I asked her to give me some sort of tracking since I was lied to about the first time. She keeps repeating herself about the items should get delivered in 1 week. I asked again to give me something in writing and was greeted with a respond with, it should be emailed to me. We all no this doesn&'t happen when someone said they will call back or send an email. I asked her how do I return the items that was not deilvered. She proceeded to tell me about 10% restocking fees. I told her how do you charge someone 10% stocking fees when I haven&'t taken procession of the items. At this time she said I was rude and was going to transfer me to Customer Service team. I said I am speaking loudly yes, but in no way using any languages that is considered rude. I was then transfer and cut off. I was transfer to a Call Center about delivery and again got no where because it was a delivery call center for Ashley Furniture and they do not do anything customer service. Call the store back and guess who I got, yup the same lady. I believed at this point that the store must be doing poorly to have management answering phone calls. She said I was rude. I asked her if I was rude to her then please give me someone else. She then transfer me again to the same place. I called back again and got her on my third call. At this point I wanted someone else and she said she was it. She repeated herself how rude I was and I need to talked to her like an adult. I was upset yes but in no way talked bad to her or about her. I told her that she needs to let customer talk and vent about how bad their service is and not keep getting cut off by a manager who things she is always right. I personally thing that is number one in customer service is to listen and see what the problem is. I told her I didn&'t want to talk to her either. Just give me someone other then her. Don&'t you have another manager, president, the owner? I just gave up and told her that I will go to the store tomorrow morning.Long story short: Being in a business, if you set expectation for customers, they will appreciate your business more. When a customer buys your items, they expect honesty and not lies. If you are going to ship something and not deliver it, you tell them. If you tell them it will be delivered at this date, then it should be. Give the customer a call and tell them that is out of stock before the delivery date and not the delivery driver. So is the item out of stock and back order or is it being delivered? whose lying? the Driver or the manager? I trust the driver more.Today is 09/12/2019 and was promised 2 weeks after purchased by the manager. Item purchased on 09/02/19. 2 weeks will be this Monday the 16. I doubt I will get anything delivered. I hope the UPS guy has help. The accent table looks to weight in at around 180-200 lbs. I will see what happen at the store tomorrow.
Good selection of recliners and received excellent service from Olivia. Will definitely shop again. Revising as the delivery service, specifically scheduling, stinks. We had a medical emergency on the day scheduled and I called. They showed up anyway and then sold our chair to another customer. When I told them to just cancel it I was told Id be charged a 10 percent restocking fee...for a no longer available chair?? We had to wait another week for our chair. They were rude and poor communication thru this. Unfortunately this ruined Ashleys for us.
BUYER BEWARE! Our in-store experience was fine, however, customer service after delivery is terrible. Our sectional was damaged upon delivery. The delivery guy called to report it, while still in our home, admitting the damage occurred while they were carrying the piece up the stairs. We have made several calls to customer service, sent emails with pictures of the damage, and we still have no resolution. We bought the warranty for protection, and this has also been of no use. The piece was damaged by the delivery guys. Do not buy from Ashley. They will not follow through with their customer service or care.
I have been buying from them for the past 10 years and everything was ok till this last purchase i made about a month ago.. i can truly say that this has been the worse experience with buying furniture. So after a month of waiting I received damaged furniture, i mean every piece of a king bed room set was damaged! Parentally the store can’t do anything about it! They told me to call their customer service... after a week now I’m told to wait about another month to get a replacement! This is not acceptable
Terrible customer service. After ordering replacement cushion covers for a couch purchased a couple of years ago over the phone, we were told to go to our local store to pick up the order that day. When we went in, we were told by the store that it actually needed to be ordered from corporate so we paid and were told we would get a call when they were ready. This was about a month ago. We were told these would get delivered to the store for pickup and we would be notified within about two weeks to come pick up the order. We specifically ordered these almost a month in advance so that they would arrive prior to having a large family reunion at the end of this week. When we hadn’t heard back we called to check the order status a week ago, and were told to call a central number, who referred us back to the store. We have since called at least 1-2X daily explaining the issue to have someone look into the order status, each time getting directed back and forth between the central number and store, have been promised someone will look into it at the store and a phone call back many times but have yet to get one. The woman who picks up the phone (Tyler?) is extremely unhelpful. After being told that she is not sure if the order has arrived yet or not, rather than looking to see if the order has arrived, looking into the order on the computer, or transferring me to somebody who can, she gives very vague and indirect answers, says things like “we’ll keep an eye out for it”, and “are you sure it isn’t getting delivered directly to your house?” When I asked if she could just physically check if it has arrived, I was put on hold for a very realistic 10 seconds for her to tell me that she didn’t see it. Zero effort to provide any actual answers or let me speak to somebody who can. I have asked to speak to a manager multiple times and am always told that they are busy, and when I ask if I could have one call me back am told “I can leave them a message but I can’t promise that they will call you back.” Honestly, what kind of customer service is this? The real kicker is that when we tried calling the central number again today, we were told that the store actually only just placed the order yesterday. So despite having paid almost a month ago, and despite calling every day for the past week to look into something that turned out to be their error, it wasn’t until yesterday that somebody finally realized it and put the order through, of course without bothering to communicate the situation to us or offer any kind of apology for the delay. So despite the customer being the one to have to take the initiative to call daily to fruitlessly request information about the order delay, never getting the respect of a call back or being able to even speak to a manager, now for almost a week, it wasn’t until yesterday (!) that the order was apparently placed. With so little effort towards basic follow up and customer service, you are better off taking your business elsewhere, as I know I will.
Terrible customer service. After ordering replacement cushion covers for a couch purchased a couple of years ago over the phone, we were told to go to our local store to pick up the order that day. When we went in, we were told by the store that it actually needed to be ordered from corporate so we paid and were told we would get a call when they were ready. This was about a month ago. We were told these would get delivered to the store for pickup and we would be notified within about two weeks to come pick up the order. We specifically ordered these almost a month in advance so that they would arrive prior to having a large family reunion at the end of this week. When we hadn't heard back we called to check the order status a week ago, and were told to call a central number, who referred us back to the store. We have since called at least 1-2X daily explaining the issue to have someone look into the order status, each time getting directed back and forth between the central number and store, have been promised someone will look into it at the store and a phone call back many times but have yet to get one. The woman who picks up the phone (Tyler?) is extremely unhelpful. After being told that she is not sure if the order has arrived yet or not, rather than looking to see if the order has arrived, looking into the order on the computer, or transferring me to somebody who can, she gives very vague and indirect answers, says things like "we'll keep an eye out for it", and "are you sure it isn't getting delivered directly to your house?" When I asked if she could just physically check if it has arrived, I was put on hold for a very realistic 10 seconds for her to tell me that she didn't see it. Zero effort to provide any actual answers or let me speak to somebody who can. I have asked to speak to a manager multiple times and am always told that they are busy, and when I ask if I could have one call me back am told "I can leave them a message but I can't promise that they will call you back. " Honestly, what kind of customer service is this? The real kicker is that when we tried calling the central number again today, we were told that the store actually only just placed the order yesterday. So despite having paid almost a month ago, and despite calling every day for the past week to look into something that turned out to be their error, it wasn't until yesterday that somebody finally realized it and put the order through, of course without bothering to communicate the situation to us or offer any kind of apology for the delay. So despite the customer being the one to have to take the initiative to call daily to fruitlessly request information about the order delay, never getting the respect of a call back or being able to even speak to a manager, now for almost a week, it wasn't until yesterday (!) that the order was apparently placed. With so little effort towards basic follow up and customer service, you are better off taking your business elsewhere, as I know I will.
Poor communication and customer service. After waiting nearly 3 weeks for my bedroom suite it now sits incomplete in my bedroom. I have nowhere to sleep and to hear it will be another week before they can get the second part of the foundation delivered. If you order from this store be sure to meet the delivery drivers at the truck with your list of items. I called the store to get an ETA on the second foundation and I was told September 3rd, this is unacceptable. We pay to much money for this kind of inconvenience!!! Side note- the delivery guys were super nice.
Our sales rep was working with several people at one time. Bless his heart he was a trooper helping my mother and all his other customers. The first sales rep dropped us like a hot potato when he found out we were looking for just a recliner.
Found a great chair on clearance, but the staff, while not exactly rude, are not overly enthused either. While I do not like an overbearing salesperson, it is nice when they ask a couple questions to steer you in the right direction, or at least act friendly. We did finally get someone to help us, Mick. & he went above & beyond to direct us to get the chair loaded.
I have spent over $10k with Ashley over the last couple of years. Been waiting since early July for my mirrors and clock. Now after 5 cancellations Sara figure out it is not a warehouse item but in the store and she is going to discount the special delivery fee for my inconvenience. There would be no need for a special delivery had my stuff been included with the delivery fees I already paid. I requested a cancellation and now Sara wants to charge a cancellation fee. What kind of business does this?
If I could rate this a zero, trust me I would. However, around memorial day weekend I came in and shopped with Olivia in search for a sofa/sectional due to me moving. She was great help. I was not scheduled to move until June 28th, but I wanted to be proactive and catch what I thought was a sale. As of today the sectional is still the price it was in May. I paid 100.00 for delivery that was suppose to take place on a Saturday(the day I moved) for the hours between 3p-7p. Which meant that I had to schedule everything else around that. well I got a call around 1p staging that they were at my new apartment ready to bring my merchandise up. I let the guy know that I wasn't scheduled until 3p-7p. He then went to tell me that if I did not receive it now, that I would have to have it delivered some other time. I stopped what I was doing to go meet them. The guys told me that 'it is Saturday, we don't know why they are always scheduling people so far out we have stuff to do.' They asked me did my building have an elevator because they didn't want to take the stairs they had already did that all day, I said yes, They begin to take the pieces out of the truck and I asked them why weren't they covered and to not sit them in the dirty hallway of my building. I noticed that the sofa was the wrong "facing" he insisted that we go see, as we got into he elevator I told the young man that one part of the sectional was too big and he still insisted on trying to make it 'fit'. the top of the elevator was being lifted as he sat underneath in a corner in an attempt to make it fit. With that being said he was unable to do so. He then with his partner took it out of the elevator and placed it n the bar floor, and placed the smaller on in the elevator. his partner stayed downstairs and he asked me to help him carry my pillows and cushions. I WAS SO ANNOYED! I PAID $100.00 FOR THEM TO DELIVER NOT FOR ME TO HELP! once it was evident that the sectional was incorrect he called corp and the lady told me that someone would get with me in the next week or two. I took it upon myself to go to the actual store. As I got there I was told that the mangers were out but they have a conference call meeting with all departments once a week and they would speak with the warehouse people concerning the matter and someone would call me, welp. NO CALL within a week. I WENT BACK UP THERE! No one had spoke with anyone concerning my issue. I never got an apology, no sympathy. I PAID FOR SERVICE THAT I DID NOT RECIVE. welp, they delivered the correct sofa but it was BROKEN. The wood was showing. I called they said they could have it replaced in 3 weeks! I still hadn't heard from anyone concerning my delivery issues. I went up there for a THIRD TIME! I spoke with some woman who wrote down everything and said she would make sure someone called me and that they don't do business like that, she was adamant that she was concerned and upset. At this point I didn't want the sofa anymore. Well she told me they couldn't return it nor let me exchange it. FINE! Well NO ONE CAME TO BRING THE REPLACEMENT TILL THIS DAY!its been 3 months since I purchased the sofa, AND 2 MONTHS OF ME WAITING TO GET A CALL. YOU KNOW I SPENT MY MONEY I GET THAT I CAN'T RETURN THE SOFA ETC. BUT TO HAVE NO ONE CALL ME TILL THIS DAY TO DISCUSS MY ISSUE, NOR BE REFUNDED FOR THE SERVICE I PAID FOR BUT DID NOT RECIEVE IS SADDING! I SOLD THE SOFA, LUCKLY,AS ISAND OF COURSE I DIDNT GET WHAT I PAID FOR IT. SO I AM AT PEACE WITH THAT BUT I WILL NEVER RECOMMEND A DOG TO BUY ANYTHING FOR THIS LOCATION OR STORE IN GENERAL. THE MANAGMENT IS HORRIBLE HAVE NO CARE FOR CUSTOMERS OR CUSTOER SEVICE!
We had Ashleigh as our sales member today, and she was great and wonderful. She understood our situation, and helped us as much as possible!
I just left Ashley in Murfreesboro. The store was clean and the staff was hospitable. David, in particular, was my helper and was friendly and didn’t pressure me. He listened to my budget and interests and helped to find those items without looking. I must say I love my purchase and am excited to get it home. I feel I got quality and style at a great price. I was pleased to learn that a percentage of my purchase went to third world countries healthcare and to underprivileged people in our country. Would highly recommend this store and David.
Worst experience I have had buying furniture. DO NOT SHOP HERE. Could have been completely avoided with one automated voice mail or email to make me aware that the peace I was picking up was damaged/back ordered. Instead No email no phone call to let me know. So I dive 30 mins to the warehouse to pick up the item to find this out. Customer service line was unhelpful they just told me to call the warehouse I was to pick up the item when the warehouse told me to call them. Now I still do not have the product I wanted and now am told i need to call the store I bought the from to try and get a refund. Love the run around.
Purchasing was easy. She matched the online price and shipping. Set up delivery and explained we could push it out if need (because we’re moving). Explained how the protection plan worked and made it a very enjoyable experience! Only giving a 4 star because we haven’t received the product yet.
Don’t buy anything not in store!! I got rid of my furniture to make room for the new items to be delivered. They called me the day of delivery and said they could not deliver until 10 more days. I have already waited 6 weeks. The rep in the store told me there is nothing she can do and if I cancel the order I have to pay 10%. Worst customer service I have ever had to deal with. (Update) They delivered some of the furniture and am still waiting on the rest. Also I did have contact email from 2 people and neither of them have replied to me in days. We will never buy anything from them again!
A very good experience. We love our new sofa and xhair!
I came in on 07/28/2019 to purchase some furniture which I have done in the past I walked around to no avail finally I asked to be assisted When I purchased a few items totaling 685.92 which I was told that was the total I go to pay and they said taxes were not added! Then I was informed he was to busy to get the rug I purchased down and I would have to come back another day. So I asked when can I come back I was told tomorrow at 10 am so I make the trip to pick it up as I am on my way I call to have it ready I was told I could not pick it up again the manager Jenna which by the way Was confrontational with me and was no help and made me feel even more frustrated had no answer just that I couldn’t pick it up because I made the purchase on my company credit card! I asked her if she was the manager of the store which she told me she was why her employee told me that and she said I don’t know this to me is inexcusable so I called my credit card company in which they have not even processed my card yet! She did not even try to figure out a way to accommodate me or make me a happy customer! I will never ever do business with them and tell everyone I know not to use them I am also going to file a complaint elsewhere! Jenna needs corporate to come in and do some training for customer service!
OMYGOSH...the customer service here today was absolutely terrible...she had me so mad ...she was rude and not understanding my issue at all....I WILL NEVER BUY ANYTHING FROM THIS TERRIBLE PLACE EVER AGAIN... BUYERS BEWARE....
Olivia was great! She went above and beyond to help me find the perfect furniture for my home. Highly recommend shopping with this store. Everyone was very helpful!
I will never shop at this location again. The salesperson ordered the wrong bed and I did not know until it was delivered to my home. They charged me a cancellation fee for an item and told me I had to wait two weeks before they would cancel the item off of my account. The customer service was mediocre.
Don't order anything from here they say it will be delivered in 2 weeks then they call and push it out even more. We ordered our sectional back in March and it got delivered in late May that's us calling and staying on them if not it wouldn't got delivered. Then they told us that they was going to send us a check for $100 since we had to wait so long for our stuff. Will guess what we still waiting on that check and thats been since late May. They told us that our stuff was put on back order but yet when we bought it they said everything was in stock. Professional liars that's what they are just where they can get a buck.
Sells associate was great but..... when our bed was delivered, it had one part broken completely off. Cracks and chips. One section was glued back on from being completely broken off before. Everything but the headboard was trash. Me and my wife were extremely disappointed. I knew it was being delivered that day so I picked up a mattress on my way home from work. We had company over the same day that was going to sleep on the bed and they ended up sleeping on the floor. I called and wanted the bed gone with a full refund so we can go get a bed from another company. I've dealt with other furniture stores and never received this kind of service. They say they can't do that. If I want the same bed I would have to wait another 4 weeks when it comes back in stock. I have family coming over from China in 3 weeks and now no place for them to sleep. I told them this and that it is costing ME more money to get them a place to sleep because of their mistake. All that was said was sorry. First time I've dealt with Ashley furniture and the last. Most unprofessional and worst customer service. There are no words to explain quality. The customer service supervisor just said she would call me back whenever I've made my decision on if I want the same bed or choose another of equal or less value. Which I told her again I just want it gone and my money back. I was told she can not do that. I asked for her boss. Was told I couldn't and that she had full authority over these decisions. I was told she would call me later in the day to see if I made a decision on what they CAN do in which I NEVER received that call. NEVER buying from them again.
Sells associate was great but..... when our bed was delivered, it had one part broken completely off. Cracks and chips. One section was glued back on from being completely broken off before. Everything but the headboard was trash. Me and my wife were extremely disappointed. I knew it was being delivered that day so I picked up a mattress on my way home from work. We had company over the same day that was going to sleep on the bed and they ended up sleeping on the floor. I called and wanted the bed gone with a full refund so we can go get a bed from another company. I've dealt with other furniture stores and never received this kind of service. They say they can't do that. If I want the same bed I would have to wait another 4 weeks when it comes back in stock. I have family coming over from China in 3 weeks and now no place for them to sleep. I told them this and that it is costing ME more money to get them a place to sleep because of their mistake. All that was said was sorry. First time I've dealt with Ashley furniture and the last. Most unprofessional and worst customer service. There are no words to explain quality. The customer service supervisor just said she would call me back whenever I've made my decision on if I want the same bed or choose another of equal or less value. Which I told her again I just want it gone and my money back. I was told she can not do that. I asked for her boss. Was told I couldn't and that she had full authority over these decisions. I was told she would call me later in the day to see if I made a decision on what they CAN do in which I NEVER received that call. NEVER buying from them again.
This is my second purchase from Ashley and the staff were great! Thanks to both Victor's for the smooth delivery!
I would definitely recommend Ashley Home Store to anyone looking for new, quality pieces for their home. This location has a lot of variety in stock and very knowledgeable staff to help your find the perfect fit for your home.
I ordered nearly $10,000 worth of furniture in March 2019 and now it is July 2019. Most of my experience has been pleasant. Have received all of my furniture but my coffee table. A $400 coffee table. They call me every 2 weeks to schedule my delivery and confirm, when the delivery date rolls around no one shows up. I call the store in Murfreesboro the lady that answers is always different and says I have no idea who you spoke with. I ask to speak to manager they are always busy and will call you back. Haven’t had a returned call yet. I am currently filing legal action against Ashley Furniture over $400 yes on principle so I can inform others of what they will do to you!
I’ve been there twice and each time the customer service was phenomenal! They make me feel comfortable and at home! Marvin Charles is the absolute best! He helped my parents and I when we bought decorations the first time. Today we fully furnished both rooms for my new apartment that i’m moving into the end of this month! He was so patient, kind & informative and we couldn’t be more grateful! Great customer service and reasonable, beautiful furniture! A win win!
Nice staff and store
I have consistently been given wrong information from the employees of this company. Such as wrong information from my salesperson, that ended up costing me more money. Also, I have been waiting on a dresser for at least a month that I was told when I purchased was not on backorder. They are now telling me is going to take another 2 weeks. The customer service here has been atrocious. I have also recently purchased from American Signature Furniture, new here in Murfreesboro, TN. My advice...if your thinking of purchasing furniture, run there as fast as possible.
Staff is friendly. Prices are a bit high when not on sale
Great experience, great customer service! Olivia in the Murfreesboro store was very patient and very casual, not pushing us to make a purchase just being informative and helpful. She even entertained our sweet babies as we discussed our decisions. We will definitely back in the future!
Great experience! I found what I was looking for with ease and had great help from Paul Allen! Was in and out in no time, and will be back when I need more.
Great Service from David & Justin. Freedom to shop the store. Very educated and informative! Great Experience!
Marvin did an excellent job of helping us piece together a sofa and chair set. He let us have our space when we needed it yet was there to answer all of our questions. He was extremely knowledgeable and did great with our very active 5 year old that was with us.
Worse experience ever!!!! I have never in my whole life gotten so fed up with a manager that I walked out the store on them. Poor communication when ordering. Rude management (Sarah I believe was her name) who takes very little accountability....doesn't have good problem solving skills. Says one things does another, cuts you off when you're obviously frustrated with their lack of follow-through and pretty much as a get over it attitude even when you have been extremely inconvenienced. Would not recommend this store. Would probably just not deal with a company who has such poor communication between store and corporate and won't do the smallest things at the store level to bring peace to a complex situation that is their fault.
Worse experience ever!!!! I have never in my whole life gotten so fed up with a manager that I walked out the store on them. Poor communication when ordering. Rude management (Sarah I believe was her name) who takes very little accountability....doesn't have good problem solving skills. Says one things does another, cuts you off when you're obviously frustrated with their lack of follow-through and pretty much as a get over it attitude even when you have been extremely inconvenienced. Would not recommend this store. Would probably just not deal with a company who has such poor communication between store and corporate and won't do the smallest things at the store level to bring peace to a complex situation that is their fault.
DO NOT PURCHASE FROM THIS STORE!!! I purchased a sofa that was not on the showroom floor. It was explained to me there would be a 10% cancellation fee. It was never explained to me they have a no return policy once it's in your house (I've only had the couch for 1 week and the tags are still on it). The couch is not comfortable and I wanted to purchase a different one from Ashley. Apparently, it is the store's choice to accept refunds, according to the customer service number. CLEARLY, I should have read the reviews before purchasing. WHAT NATIONWIDE COMPANY DOES NOT WANT TO SATISFY THEIR CUSTOMERS????? ASHLEY FURNITURE... I will never shop here again... Day 2. I called the store to get a refund on my protection plan as I would like to recoup some of my money on this horrible purchase. Jenna, the manager on duty explained I could not. I called the 1-866 and they gave me the number to GBS Enterprises (the protection plan company). I spoke with Raina, who was quite helpful. She said I could get a refund on my plan but it would be easier to go through the store because it would be a lengthy process on her end due to the fact that the store has not sent over the proper information on my plan yet. I then called back and spoke with Jenna, again. She again denied my request and transferred my call to "corporate". The lady I spoke with there said they just schedule deliveries and handle no money transactions. I asked if there was another to call and she said, there was not!!! Guess I'll try GBS again to see if I can resolve this through them since Ashley only considers me a customer until the sale is made.
Christian was professional and helpful . Gave the space to look and make up our mind. Store was put together well with good selection. All staff we came in contact with were friendly and spoke to us. Met Jason the mgr and he was great as well.
Marvin at was absolutely fantastic, and gave great service with a smile!
. They are kind while you are spending. After the paper is signed they are no longer cordial. We spent 8,000 and then realized there was a softer option for the matress we had chosen. They didn’t have the gold version we were looking for so we bought a tempurpedic luxe adopt soft for 900 from a woman who whole sales them. So we call to cancel ONE ITEM. And where told we have to pay them 260$ to return the matress we still have YET TO RECEIVE. There was no reasoning with them. I called corporate and the woman noted on our account that we were not to be penalized or charged for the return of an undelivered matress and I called the store the next day to confirm the message was received. The woman said it was noted by corporate but they didn’t have to listen and would still be charging. Called corporate again and they basically said “sorry” for lack of better words. The prices are high and I would say 2/3 is junk with the exception of the higher end furniture. I would recommend not choosing anything until you’ve written down prices and compared to several other stores. DO NOT SIGN ANYTHING UNTIL YOUR 110% SURE. To top it off when I called to speak to a manager they said “he won’t be in for a week and then it will be too late sorry, call corporate we really DONT CARE!” UPDATE- Megan (below) made things right, I am grateful for that but it was just a long battle. It’s not a bad place. Just be sure it’s what you want before signing on the dotted line. Compare prices and places. Be smart. Also. The couch is lovely above all else I purchased. It’s exceptional. It’s fluffier and thicker than in store where everyone ya sat on it. It’s slightly furry/fuzzy. No regrets there. Just buy the top of the line and you’ll be fine.
Steven helped me and was so extremely helpful. He made the entire experience pleasant. I would definitely recommend and I will for sure be returning!
We ordered a couch and chair on Presidents‘ Day. We were told 3-4 weeks delivery by our sales associate, but when we checked out and paid, a woman told us 4-6 weeks. That was a little disappointing, but we still went ahead with the purchase. Fast forward to over 2 1/2 months later... we are still waiting for our furniture. I was told I would get text alerts about delivery. Sure enough - I got two the week after ordering to set up delivery. I responded to both and never heard anything, so I called the store. They told me my delivery date had been changed to the end of May for the couch, and no one told us! We were barely offered a verbal apology, and certainly no one offered any other reparations. I can understand a manufacturing delay, but you should absolutely CALL THE CUSTOMER TO TELL THEM IF THE PRODUCT WILL ARRIVE 2 MONTHS AFTER THE AGREED-UPON DATE. We were told the chair would still be delivered at the end of March. We confirmed delivery date by text, and I called the day before just to make sure. The woman I spoke with was very kind and assured me I was the first on the list the next morning. Not surprisingly, they didn’t come in their designated window. Or at all that day. My husband called days later to check in and we were told our chair would arrive at the end of May, too. This time, an apology was offered by our sales associate, and he said he would reimburse our delivery fee (which he said he was already planning to do b/c of our furniture being so late.). After waiting a month for that to happen, we called the store again last week to tell them it never went back in. They double checked the card number, and they had entered it wrong. They corrected the number and said to watch for the refund. It is STILL not there. I am no CX expert (although my husband is), but at the very LEAST, the delivery fee should have been automatically sent back to us the moment they realized they would be TWO MONTHS LATE delivering our furniture. Then, when they made another huge error and had me stay home all day to accept a furniture delivery that was never coming, I 100% expect that a sizable check or in-store credit would be issued to us along with a huge apology! There are some major problems in Ashley’s operations if they are confirming furniture deliveries for furniture that hasn’t even been made yet and also if they don’t even call a customer to let them know their furniture will be delivered 2 1/2 months late. Avoid ordering from Ashley! (Since this awful experience, I have been surprised at others - friends, my dentist, etc - who have had the exact same things happen to them.) Edit: We did end up getting our delivery fee refunded, and our sales associate called to follow-up with us right before our delivery to make sure the date would work. We appreciate both those things! We love the furniture we ordered, too! It seems to be very well-made, and it’s beautiful... But we would 100% not order it again from Ashley. It’s such a shame they lack organization and communication with customers because their furniture is so lovely.
Disappointing! No handshake or welcome to the store. In fact, the salesman whom I had never met before, referred to me as Bud!! Can't say that I will visit this store again.
Selection ok, priced a little high. Salesperson helpful, but a little helicoptery.
Want be back
Great selection
We have came to this store time and time again, and fully furnished our home with them. We absoultely love Ashley's furniture. The staff is amazing and the furniture has amazing quality.
I thought the furniture options were great. Unfortunately, I was lied to. I was in the Murfreesboro location on Memorial Day. We decided to purchase new living room furniture. We had to wait an hour to see a finance representative. We decided to pay cash. Do to the holiday I couldn't access the full amount. I asked if I could pay the following day. I was advised the sale would be over that day. Unfortunately, I used my credit card to pay. The NEXT day there are commercials showing the sale was valid through the end of the week. I called Ashley regarding the misinformation. The manager lied, and didn't apologize. She then advised me there is a 10% cancelation fee. They lost a customer, trying to make a little money.
Sarah McMillan, was an awesome sales representative, who was very knowledgeable and patient. She helped me with my purchase and delivery options. My husband and I have recently married and he moved into what was my home and now we are trying to make it ours. So this shopping experience made our new life even better because we have something acquired together and on a budget.
My wife and I come here occasionally, Sarah always provides us with exceptional service.
Great customer service. We walked in and within 30 minutes were matched with the perfect sectional! Ask for Eric
Marvin helped my mom and me pick out a fantastic sleeper sofa and dining set for my first apartment. He helped us work with our budget and set up delivery to another state. I highly recommend this store.
Eric assisted us with our purchase. Great Customer Service from start to finish.
A great selection of living room furniture to choose from. We walked in and we're immediately greeted by Chandra, who helped us pick out a new sectional sofa. The process was easy from start to finish. We will certainly be back in the future for any furniture needs.
less than a month ago, we bought a sofa that cost $ 1,800 when we told the seller (James Breeden) that we wanted it in black, he told us it was $ 400 more, and we accepted it because it was what I wanted, when they delivered the sofa It was brown, and a completely different model than the one I chose, when I told the delivery guy, he told me that they would leave that sofa to me, while they delivered the one I originally ordered, and that I would not have any additional charge, I went to the store again and talked to the same vendor and supposedly fixed it and I would have my sofa in this week, last week I was back in the store since in my continuous invoice I was for $ 2,300 and they said they could not do nothing, even if I changed the sofa the price would not change, so now I have to pay $ 2,300, for a sofa that was not the one I wanted, because unfortunately, for this company the customer is not the most important, otherwise, customers have to pay for the mistakes of the vendors . . . . . . . . . . DO NOT BUY IN THIS STORE, SAVE YOUR MONEY AND SAVE YOU HAVE A BAD MOMENT
Wonderful customer service!
I've had one of the most Unprofessional experiences ever in life, while spending thousands of my money. Please and I repeat please do not shop at this store. The manager by the name of Genese is very rude, she hung the phone up while I was talking. We purchased furniture there and after waiting 30 days for our furniture to be delivered, we received a call just 2 days before the delivery to inform us that they wouldn't be delivering our furniture until another 30 days. Making this a full 60 days. We decided we no longer wanted to wait and from that point I was told we would be charged a 10 percent fee for furniture we hadn't even received. Basically she was trying to keep us from canceling a order that we never received and telling us that they just estimate a time, and that we should have read this information. I will be calling for a full boycott on this store for their policies, unprofessional behaviors and bad business practices. Please be assure that this is just the beginning of the steps I'm taking to ensure that they loose business. I have a 15,000 credit limit with them. It will be canceled as well as all of my family's and their friends. Enough is enough. THIS STORE NEEDS SOME MANAGEMENT TRAINING AS WELL AS NEW POLICIES WHEN THEY CAN'T MEET THE CUSTOMERS NEEDS. I’ve contacted the corporate office and will be following up with the CEO on Monday. If there’s no action on this manager then I will be moving further.. I know people in high places!!
Terrible (no) service.
I've had one of the most Unprofessional experiences ever. Do not shop at the store. The manager by the name of Genese is very rude, she hung the phone up while I was talking. After waiting 30 days for our furniture to be delivered, we received a call just 2 days before the delivery to inform us that they wouldn't be delivering our furniture until another 30 days. Making this a full 60 days. We decided we no longer wanted to wait and from that point I was told we would be charged a 10 percent fee for furniture we hadn't even received. Basically she was trying to keep us from canceling a order that we never received and telling us that they just estimate a time, and that we should have read this information. I will be calling for a full boycott on this store for their policies, unprofessional behaviors and bad business practices. Please be assure that this is just the beginning of the steps I'm taking to ensure that they loose business. I have a 15,000 credit limit with them. It will be canceled as well as all of my family's and their friends. Enough is enough. THIS STORE NEEDS SOME MANAGEMENT TRAINING AS WELL AS NEW POLICIES WHEN THEY CAN'T MEET THE CUSTOMERS NEEDS. I've contacted the corporate office and will be following up with the CEO on Monday. If there's no action on this manager then I will be moving further.. I know people in high places!!
Very pleased with Ashley and the staff. This is our 3rd purchase in the last month and a half, and we consistently have been given great service and are pleased with the beautiful furniture as well!
the customer service sucks they only care about making a sale never after have has so many problem with them... they changed my delivery time and could not tell me why it changed or how it did . Also they order my furniture wrong and told me its my fault and could not even own up their mistakes. then when we finally were able to order the correct furniture we scheduled the delivery for a certain day but then that got changed and never received a phone call or an email. never buy anything from them
I had a wonderful experience. I was greeted with a smile and was in and out within a hour. Thanks Jasmine
Great service. We spent a couple hours looking at couches and, Christian Lancy the sales man was very patient with us. We did find a very nice couch and love seat set.
Ashley Furniture Homestore was our first stop on our search for a recliner for my husband. He had a very specific need for an extended length footrest, and our need was met! Eric helped us find exactly what we were looking for and made the whole process simple and answered any questions we might have had before we even thought to ask them. The only drawback was that we were hoping to take it home today ourselves, but we will have to wait fornit to be delivered next week. Other than that, an overall great experience
Beautifully decorated and great deals!
Wife and I stopped by to look for a sofa to replace one that had seen better days. Our salesperson was very knowledgeable and enthusiastic about helping us select the right sofa, and was also very attentive to our needs and wants. Overall, it was a very pleasurable experience.
Great service
Chandra was very patient and extremely helpful by helping me find the perfect couch without making me feel the slightest bit pressured. I am so so glad I purchased from the store rather than online!
Think twice before you buy anything from Ashley Furniture because they do not stand behind the quality of their furniture. I purchased an expensive couch, loveseat, and chair and within four months they were sagging and the cushions were lumpy. I reported them to the BBB and their response to fixing the situation was to send me three cushions and separate cushion covers (total there are six cushions that need replaced). The store manager doesn’t seem to care about such issues and won’t help you and the corporate office is just as bad.
We had a great experience today at Ashley! As soon as we walked in we were greeted by a very friendly associate, Marvin. He helped us throughout our whole shopping experience but was never overbearing or pushy. He was great and we were able to order the most beautiful bedroom suit without any hassle at all. There were so many options to choose from and a wide variety of styles, each staged so beautifully it was easy to imagine them in our home. I would definitely recommend Ashley Homestore and ask for Marvin!!
Outstanding service and great personality
If you want your furniture delivered in a timely manner, DO NOT buy from Ashley!!!!!!! I ordered a couch 4 weeks ago. It was delayed twice and now won’t be delivered for 2 more weeks (4 weeks after initial delivery date). I called to cancel and the store made me pay 10% of my order total when I’m the one that’s been dealing with this grief!
Sarah the salesperson was very helpful during the sales process. She quickly developed an extremely rude attitude when we questioned why her promises about items being in stock, and deliveries being cancelled 3 times 0 stars from me.
So, they post these messages under your complaint to appear to gaf; however, when you contact them to &"look into your problem&", all they did was reschedule me again! I have been rescheduled 3 times now, and I have told them all 3 times Saturday is the only possible day. They keep trying to move me to a weekday. NOBODY has done a thing to make me happy, or even acted like they care about losing a customer. We went through Easter with damaged furniture, and now it looks like we will have the same problem for my daughter&'s graduation party. This company is poorly run, and obviously puts curtomer service last. Oh btw, I paid the extra $600 for their bs protection plan too. Not sure what good it is if you can&'t get them to honor their word. I will NEVER again buy a thing from this unorganized, incompetent company, but I WILL keep posting disappointing updates until I get my furniture.
First fellow wasnt so eager to help us. However second man was more then helpful, even tho it was closing time we didnt feel rushed at all.
Me and my wife had a great experience at this location. Eric was very friendly and helpful. He was very attentive and wonderful to work with. They had a great selection of products and saw a lot of great furnitures that we will be going back for later for our home. Will definitely be back soon and will ask for Eric to assist us in our buying purchases in the future.
No credit
Associate Ashley W is great. It's the delivery fees and process that I'm unhappy with. I just moved to town. The sales process wasn't the biggest problem, no pressure, although a bit of a hassle as 2 of the times I've been there for purchases the computers have been "updating" or just plain down. Took much longer than it should have. Picked out my sofa, Tempur-Pedic bed, bedroom set, 3 barstools, and an under-the-TV cabinet. In all about $8,000 in furniture. The first bedroom set I selected, as it turns out, was not available for delivery for 4 - 6 weeks. Very disappointing as I loved it. Got a set I liked much less. Then the nightstands delivered were not the ones I saw in store. Different style altogether. Went back and was told the ones in store are not made in the color I wanted.. so they sent different ones. The sofa was the floor model so it had to be delivered separately by a private contractor.. $100 for delivery. I purchased a mattress pad with the bed, it was not given to me in-store and the delivery guys didn't have it, I had to go back and get it. That's fine. I just looked under the bed after assembly and there's a mechanical piece just hanging there. Doesn't look right. Delivery fees for the bed .. $70. The final piece was just delivered, the TV stand. Another $50 in delivery fees. The shelves on one side of the cabinet are missing. The delivery guy called his boss, who is supposed to call me back, but had me sign the form that says everything was delivered in good condition. It all seems a little half-done. EDIT. Called the store, they had to transfer me to corporate to deal with the delivery issues. Corporate does NOT have the right person (Simone) dealing with less than satisfied customers. I'm trying to remain calm and polite. Simone is all attitude. I need to "just wait" for them to call me back with the shelving for the TV stand. Thanks. Like that's all I have to do today. AND if and when they show up with the TV cabinet shelves, I can ask them about the unassembled piece on the bed, if they can't fix it, I have to call the bed base manufacturer. After spending $8K there, this is REALLY POOR SERVICE.
Nice and friendly
Sarah was extremely helpful and got us a good deal. She even carried chairs from another kitchen set to show us how it would look. Thank you, Sarah.
Paul Allen was incredibly knowledgeable and patient with us as we had to take the time to find what they needed. I would recommend him if you need anything for your home.
Worst customer service ever. Half of the furniture they delivered was damaged, and EVERYONE from their customer service department was rude and not helpful. I am STILL waiting for 2 replacement chairs and the replacement table. . . so basically, 3 pieces of a 6 piece set are damaged sitting in my kitchen waiting to be replaced, and the original delivery was over a month ago. As a side note, we bought some other furniture from Haverty's and had a great experience. I will stick with Haverty's from now on.
My sales person was ASLEY WHITAKER. She went the extra mile so she could make the sale, she even help me load all my brand new junk on my trailer The main focus is sales sales sales. Not even 1 year and my furniture is already broken when is rare for us to use it. Makes me wonder why she was so desperate on making this sale. Apparently what she told me about the manufacturer warranty doesn’t cover my furniture. And also the extra warranty that I bought doesn’t even work when I was very specific about the warranty and she told me all kinds of stuff so she could make the sale . I’m stuck with a brand new couch that is broken. Very disappointed of this place. I wish they can fix this problem. Makes me think that they sold me something that was already damaged.
the in store employees are great. the managment however and delivery process/people are awful....so terrible I could never shop at an Ashley store again. The delivery people flat lied about delivery....to make a long story short. I complained on the corporate website and to the store and repeatedly asked for a manager to call me. still to this day no one from corporate or a manager from the murfreesboro store has called me. mistakes happen in every business but the total lack of customer service is the reason I will never spend a dime at this company again...never! Ashley managment and corporate you should be ashamed...send undercover boss out to check your stores. You are simply awful.
The sales person was great, they were happy for me to spend over $1,100 on furniture however their delivery window is not good. I can not take off half a day to sit there and wait for them.I can request for a later delivery but they can not promise that they can do it. So now we have to figure out how to get it picked up and lugged into the house our selves.Maybe we need to just cancel our order and take the hit on restocking fee, its the same as the cost for us to pick it up.Never again
Sarah was the young lady that helped us. She was very nice, we we're in and out in less than a hour and got exactly what we wanted .
Place was crowded with too expensive furniture but worse was the staff. I went in here with my husband and the lady that met us was rude and obviously checking him out and flirting with him. He was uncomfortable as all get out and at one point the lady came up to us with another woman. It was almost like she was getting a second opinion on checking out my husband. We left immediately after. Rooms to go has the same furniture for $200-$300 cheaper with staff that doesnt hit on your spouses. Would never recommend anyone to go this store.
Great customer Service. Steve in the Murfreesboro store was excellent. We bought from him on our first visit.
Eric was great!
The worst customer service ever!!!! Once your furniture is delivered...its no longer Ashley's concern! The delivery men broke my mirror and lantern and there is now a huge chunk out of my flooring and didn't even say sorry or attempt to clean up the broken glass. Told me they would report it and took pictures of the the distaster and said someone would be contacting me. Four days went by..no one called so my husband called and they said no one reported a accident!!! ALSO 11:30p.m. our four day old bed broke and hit the floor. Nothing but junk!!!! Save your money and dont buy from Ashley 😤
Kelsie was fantastic to work with. She allowed me to look and ask questions without feeling hounded or rushed. The process was easy and quick once I made a selection. No hard up-sell. Truly a wonderful sales experience.
Great place!! Found what i needed right in front of the store and awesome customer satisfaction
Great costumer service and great quality
Was great experience very patient sells man
Had a great sales associate! Very patient with us. Great sale!
BUYERS BEWARE!!! Restocking fee is 10%. We were charged $1100 of restocking fee to cancel our mattress order after just a couple of hours leaving their store because we decided on a different mattress. Manager states that they had spent a long time with us during busy hours. I guess that’s what restocking fee means? What I don’t understand is why they included taxes and extended warranty on the restocking fee. The whole thing just doesn’t sound right.
Olivia was great! We were met as soon as we walked into the store and she directed us immediately to the set we ended up purchasing. We couldn’t be more pleased and will definitely be returning for future furniture purchases.
I had my first experience with my wife at ashley furniture My wife keep telling me to go to see there furniture my response to her was Ashley Furniture it's too expensive for me in my pocket but come to find out the furniture is a good quality the people is really nice and friendly that you don't even feel pressure like some other Furnitures you go they give you that pressure so come to find out the furniture it's a much better and reasonable prices then other competitors to my story short we went to a computer and buy a furniture did only lasts us three and a half years and paid much more that we got with Ashley Furniture so if you want quality in a good prices this is the place people needs to go thank you Ashley furniture for the best deal you offer me
Received great service from Yvette in the Murfreesboro store. I will most definitely return to do business with her again.
Customer service, availability of items purchased. management lacking skills or concern about making sure customers are happy, treated well, and want to return.
I would give them negative stars if I could. Items weren't coming in on time, made 2 trips to warehouse to pick items up that they said were there when I called, iwould not recommend to anyone. You're better off at Rooms to go or somewhere else just not here. Will never purchase from these idiots ever again. Terrible customer service and corporate is a joke.
Reggie was amazing!!!!! He was so knowledgeable and patient with us. Every question we had he the most detailed answer. I never felt he was trying to sell me but that he was trying to educate me. I learned a lot about my current purchase. I know that I will be back for a future purchase. He even taught me what I need to know about the future purchase. Reggie is a rock star! Thank you Ashley Furniture.
Worse place I have ever shopped at. If you have a problem like we did there is no manager that can help you terrible customer service. We bought a house and needed furniture so we went there to get furniture they made us sign a credit ap well our furniture couldn't be delivered for 3 weeks omg really so were we upset and went somewhere else but since we were talked into a credit ap we had to pay the 10 percent on what we picked out so we were charged 1000 dollars and never got any furniture. Then we tried calling and dealing with the manager to correct this problem and the Murfreesboro store directed us to home office where there is no supervisor its just some girl that connects you to another person and all they say is sorry sorry. If you can avoid these stores I would.
We had a great experience with Eric. They worked with us to get the best payment option with no money down. We will definitely do business with then again.
I have never dealt with a company so bad at delivering items. We have had so much trouble just get our whole couch delivered. It was all supposed to be delivered on the March 2. However, come to find out it was only for part of the couch and we were not even told until we called them to check on it. Now trying to get the chaise delivered has been put off for over 2 weeks because apparently if you call them to confirm to delivery, it doesn't count as a real confirmation. You have to confirm when they call you. I will never buy from this company again. At this point, I just want it delivered and done with.
I will never buy anything from Ashley Furniture (Murfreesboro TN) or any of there stores ever again. It was the worst experience I’ve ever had with buying furniture and we pay cash. The furniture had problems, the in store customer service was rude and know help. It took us with much debate, many visits and phone calls to ever get a refund. Never pay with cash. We bought the furniture on 1/22/19 and finally got a refund on 3/2/19. This kind of behavior and service was totally unacceptable. I hope they treat their next customers better. Mr. & Mrs. Phipps
Chandra was great!!! We had an excellent experience. She says her expertise is mattresses. We will be going back to see her when we are ready. Update: We went back and got our mattress from her.
I had a bad experience years ago but decided to try them again. Not knowing they were not owned by the same company as before we purchased a living room set and the experience was very good. I was pleased this time with my shopping experience.
The store is very misleading. I was told the there would be a certain percentage of of furniture, then when they realized that I approved for a high amount of credit the the percentage change. Although I got the credit open, I will not go back.
We found the perfect, affordable bedroom set that we have been wanting at Ashley Furniture. Our sales person Ashley was friendly, knowledgeable and awesome! We will be back to purchase the rest of our home furnishings at this store.
*** We have since received a call from Corporate and had a wonderful associate named Karey help us resolve our issue. She listened and handled the situation with empathy and promised to forward our complaints about the staff. We will never go back to this store, but at least the company stepped up to make it right. The managers at this location could learn a big lesson from this. Lies and warranty fraud are what you can expect from this store/company. One star is too generous. Do not spend your money here, you will regret it. The sales associates and mangers lie about what the warranty covers and they know it. The store manager Justin is very rude; don’t expect to talk to him if you have a problem as he is always “with a customer” and will never return a call. The manager Ashley is just as bad. I bought my first home five years ago and furnished it from Ashley’s. Fast forward to now and my fiancé and I were going to furnish the new home we were buying together as we found several pieces we liked there and I was going to have to replace the kitchen table I bought before with the warranty claim. At first we were treated well, but we were spending lots of money so why wouldn’t they? We were told by our sales associate that we could add/remove any items as much as we wanted until we were happy. Sadly the home we were building fell through and the store would not work with us to cancel the order unless we paid a 10% cancellation fee (most of the items aren’t even available for when we would have needed them mind you). We tried to talk to the store manager but he would never return any phone calls and when I was able to talk to the manager Ashley her response was to just push the delivery out until we get a new house. It’s not like we were canceling just because we changed our minds, the house fell through which was upsetting enough. I tried to remove items like we were told, but they said that we would have to pay a 10% fee on each item that was removed but not replaced. So either the same associate lied or they are lying to save the sale. While all of this is going on, I’m getting horrible treatment regarding the warranty claim on my kitchen table. It has taken 8 months with me having to continuously call to get things done. I need to get my sectional replaced as well, as part of the frame has broken only to find out that the warranty that I was forced to buy to get the financing does not cover the frame like I was told it would. In fact, I was told by the warranty co. that I needed a frame warranty for it to be covered. When I told the store this they acted all shocked and said it should have covered it and didn’t know why it wasn’t. When I told the them the store said it would be covered The warranty company’s response when i told them what the store said was “yeah, we wish we they wouldn’t tell people that”. They both know what the other is doing but don’t honor anything, to me that is fraud. My advice is run, don’t walk, away from this store and spend your money somewhere else on products that will last at a store that won’t blatantly try to screw you out of your money. I’m also filing complaints with consumer affairs and the attorney general’s office and anyone else I can think off. What they are doing in lying to people to get them to buy the warranty and what it covers can’t be legal.
David was extremely helpful and I was able to get more than what I originally planned and for which I am so greatful I can’t wait for delivery day.
Go see Kelsie at the Murfreesboro Tennessee location!! She's amazing and will really help you find what your looking for at a great price! We went there in search of a Tempur Pedic mattress!
I am malak Mikhaeil The absolute worst Delivery ever i purchased my new house furniture from ashley store i recived the bed rooms at two times and the dining room after three weeks they deliverd only one chair and DRM and bench and the other three chairs not delived yet I called them many times asking about this chairs when will be deliver the dont gives me any an answer then i went to the store the told me it will deliver after two weeks .i will never purchase any thing from this store any more
After seeing the way my friends were treated I will never do business with Ashley. After Ashley was a no show on delivery day they then said it would be a month before they could come back. After hours on the phone and time spent at the store with no resolution they cancelled their order, only to be charged a 10% restocking fee. Employees at the store even told them the manager was terrible, but corporate was no better. Mistakes happen, but how they are handled make the difference. Ashley you failed miserably. Enjoy that 10% you kept from my friends, it will cost you way more in the long run. I will do my best to steer everyone I can away.
Pitiful customer service on delivery after the sale. After six scheduled deliveries that never arrived (and with no notice that they weren't coming), I'm wondering if I'll ever receive my mirror.
If I could leave 0 stars i would. I went in to the store wanting to purchase bedroom furniture. They did not have the set I wanted on the floor so the salesman compared the set to some on the floor. He assured me SEVERAL times that the furniture I would be recieving was not flimsy and made of "this material" it was sturdy like this set and made more like "this material". When the furniture arrived it was exactly what he promised that it was not. So I was misled. The chest of drawers had a drawer that was broken so I refused the furniture in which the delivery Peoppe got extremely mad about and proceeded to tell me "well we are on a time frame and already contacted our next people. You just sat here and let us put this together." They left muddy foot prints all over my just cleaned carpets and scratched my wall with the headboard. I call customer care and reported this. I also tried calling the store but it took 4 calls to even get someone to answer. I let them know what happened and reported it to them and my salesman as well. Now they are charging me a restocking fee and corporate doesnt want to fix the wall or carpet because they are saying I didnt report it within 72 hours WHICH I DID I REPORTED IT TO 3 PEOPLE WHILE THE DELIVERY PEOPLE WERE STILL HERE. I will NEVER do business with these people again nor will i ever recommend this place to anyone. They are misleading, rude, and they do not care about the customer at all!
The absolute worst customer service I have ever received. Ordered a recliner and it took over fourty days to receive it because they never actually ordered it after they took our money for it. I had to find out the salesmen Henry entered in every bit of our information wrong, by doing all of the work the store should have done to find out where my recliner was. The recliner we ended up getting wasn't the one we had picked out in store as it was the wrong color and model. After all this there was no apology or coupon provided for future purchases. I will never shop here again and I would advise you to save your time and never shop here either.
I bought a queen size bed set. Our salesman, Marvin, was friendly, helpful and very knowledgeable.
Friendly and fast service! Lovely and high quality furniture,it looks amazing in the store! Will buy from here again soon😍
Vette is great!! I hope to see you again for more great deals.
Ashley at Ashley Home Store was great today!! She was super helpful and checked in with us but, not pushy and we didn't feel pressured to buy anything. We found the couch we were looking for and got a great deal on it at their President's Day Sale! We will definitely be back the next time we need furniture!
Reggie has always been wonderful to our family, wouldn't want to deal with anyone else. See you next year.
Chandra was the best!!
Had a great experience with Reggie! It was fast and easy I got exactly want I wanted. Super painless! I love that Reggie was not overbearing but was just the right amount of helpful!
I love the Ashley Home Store, great selections and prices.
Service was easy and I was able to look without being hassled which was nice. Decided to buy two couches which was an easy process that didn’t take forever. If you need help be sure to ask for Vette, she was great through the whole process!
Thank you Steven for your assistance. We appreciate you greeting us as soon as we walked in. Your know knowledge of the furniture is awesome. Thanks so much! Had an overall good experience.
My wife and I purchased an expensive couch from Ashley approximately 1 1/2 years ago and the salesperson who sold us the couch represented to us that it would be a good idea to buy the extended warranty because it covered pet damage, cuts, tears, etc. Well when it came time to file a warranty claim we were advised that he lied and our damages were not covered. When I called the store to follow up I was a very rude associate essentially told me "oh well, not my problem". I will never shop for furniture here again and would recommend no one else shop here either. FMO in Murfreesboro employs a much friendlier staff and will stand behind their warranties and products they sell. Shame on you Ashley furniture, you will never get one cent of my money again.
The Homestore in Murfreesboro is a good place to order but they are horrible at communicating and giving reliable information! We ordered a couch and loveseat, we decided to pickup ourselves at the warehouse. On my invoice we was to pickup our couch and loveseat in March we purchased it in January! The girl that ordered everything told us everything would be available February 5th for pickup or February 15th for delivery! We get to the warehouse and they still had my pick up for 2 months out!! Thankfully the workers at the warehouse was great!!! They had it in the warehouse and assisted us and told us sorry for poor communication. Even the guy that helped us load said workers at the store don’t know much because they don’t care! So if you need to order anything I’d do it online and if you want to save money pickup yourself at the warehouse. You will save $100+! As far as our loveseat and couch exactly what we wanted!
Had a great experience. Already had living room furniture chosen but changed my mind as soon as I was shown a better quality from David. Also Hugh was excellent in helping with financing. What a great couple of guys I will definitely return to them.
Our salesperson Valencia was so patient with us. We kept changing our minds and if she had a question she would find out for us. We sat down and she listened and found out what we wanted. If I choose to make another purchase I would ask for her specifically. Thank you Ashley Furniture and Valencia for taking great care of us!
Very professional, very helpful, a very excellent experience.
I just wanted to give a great review on Kelsie and Sarah!They were very informative and more than willing to do what it took to make sure we were happy with our purchase including calling the district office to get the financing that it took to make sure my family and I didn’t have to sleep in the floor anymore.Thank you for having such great kind and caring employees.I will definitely be back.
It's been 2 months of going back and forth trying to get my damaged sectional and stolen property replaced and every time I talk to someone the have no "notation on my account " for the problems I've called about. I feel like they just couldn't care less about customer satisfaction. 1 furniture store for sales but after the sale is made, yo u're on your own buddy!! The fact that I haven't received any phone calls or emails back after my numerous attempts to get this resolved is infuriating. Currently looking into my options on how else to go about this and it's looking like taking it to court may be the only way. seriously hoping someone higher up sees this and attempts to reconcile the situation before I get to that point.
well first of all i bought a box spring and matteress from ashley furniture on june 11 2016 and it has a ten year warranty. that being said they were called out because it had a dip in the middle of bed they measured said it wasnt dented in far enough they would come back out when i call. so i called today now they are telling me that im not covered cause there was no support slat under bed but was on their box spring and did gave metal slats that the bed sits on. so what good is gaving their box spring in the first place. today date is 1-30-19. so im out 600 for a mattress and they dont guarantee their product. they have lost a customer. not only that but my daughter was going to buy new furniture for her new house was trying mattress es and couches out here and her kids endined up with bed bugs. look up other reviews they are not the only ones . so please people beware of their policy and watch where you sit and lay. do not buy any thing from this company would not recommend them to any one. kim williams 9415279135
Store experience was fine but the delivery experience was horrible. Took nearly six months to receive all pieces of furniture ordered in new condition and not refurbished or damaged as received in the beginning. Most of Their Laverne, TN warehouse delivery drivers aren't proficient enough to deliver new furniture without having to damage them during the process of loading and delivery.
Yvette nice and knowledgeable. Found a sofa and chair we liked.
We have had a huge mess dealing with Ashley Furniture. Our delivery never made it to our home and after being talked in circles by customer service for hours and told our delivery would be delayed an additional MONTH, I finally called the store we ordered from in Murfreesboro, TN. We cancelled our order and I asked to speak to the manager just to discuss our situation. I was told twice "the manager will call you back, if they have time". Ashley Furniture does not appear to be concerned with their customers or their purchases.
Chandra was wonderful friendly and helpful I can't wait for our new furniture to arrive.
First time in the store. I was looking for a new bedset and mattress. I applied for the card and was approved and Valencia (associate) was very helpful and help me out. I will definitely will be purchasing again in the future.I had a great experience.
After several different days of coming in and asking questions and dealing with the same guy (name is Steven) I finally was able to determine what I wanted. Bought a lovely dining room set and took advantage of the current sale going on. Steven did an awesome job and was very helpful without being pushy. Felt very welcome and not rushed. Hopefully the delivery and final product will be just as great as my service today.
Great salesperson and lots of options!
My husband and I had a great experience in the store. Our salesperson, was informative, helpful and not pushy at all. We were able to find the furniture we were looking for after shopping at 7 or 8 other stores.
Great furniture at a fair price. Great sales person. Enjoyed the experience.
Chandra was great funny beautiful smile I really enjoyed my day and her helping me find a bed I will definitely return I love Ashley's Furniture
We have purchased all of our living room furniture at Ashley. The sales people work on commission, so they can tend to be a bit over eager at times, but we have always been greeted with friendly smiles. The staff is knowledgeable and they are willing to work a deal to get you what you want at a price you can afford. Most importantly, their furniture is good quality, the delivery staff is excellent, and they honor their warranties.
I purchased a couch through one of their financing companies. I was not allowed to participate in the sale that was going on at that time because the financing companies do not allow you to do so. I thought this was crazy that both companies that I had been approved with would not allow me to use a discount that Ashley was having. My purchase date for the couch was Dec. 14th. The delivery date was set for Jan. 26th but I was originally told that I could get it from a different warehouse on the 18th. I was not happy about waiting over a month for the couch and the sales rep. Kelsie knew this, as I discussed it with her more than once. I received a text on Jan. 12th stating that my furniture was ready for delivery and that I needed to call a 1-800 number to schedule the delivery. Upon calling this number, I was told that only one piece of the sectional was ready now, another would be ready on Jan. 28th, and the third would be ready on Feb. 8th. I was told that I should wait for it all to be delivered at once and that date would be sometime after the 8th. I contacted Kelsie by texting her as she had told me to do if there were any issues. She said that she would look into it and then I never heard from her. I called the store that morning and asked for a manager, but had to leave a message. Did not hear back from them, so at 6pm I called back. I spoke with Jen and was told that delivery dates are estimated and are often times wrong. I was told that this is explained to every customer at time of purchase and that I signed a piece of paper that is in my "take home packet" stating this. As many times as I told Jen this did not happen, she argued with me that it did. Even though she was not present at the time of my purchase. I had a friend present that never heard this either. Looking through my packet, I found a piece of paper folded in the back that states this in fine print and the initial / sign here lines WERE NOT signed by me or a representative of the store. I am sure that this was not told to me because Kelsie knew that if I were aware of this, that I would not have made the purchase. I will most likely be paying the 10% fee to back out of this deal due to both issues. I would not recommend Ashley Homestore in Murfreesboro, Tn.
01/12/2019 Overall Selection after moving to Murfreesboro because we lost almost all we owned because of Hurricane Michael , we were in desperate need of new furniture, we took a look in the Ashley store because we liked the look of what they had, people were very nice and helpful , great selection and so so prices. we chose a new couch and chair/recliner, the couch we received in about 2 weeks but the chair took 30 days to get here (today), i went to attach the back flap correctly and noticed the velcro was not attached , the staples had came out, but upon closer investigation i found the left corner was broken and the side cracked, with a scabbed piece of wood attached to it ( see photos) in an attempt to correct it, they failed. i did try to catch the men who delivered it , but they hauled *** they knew it was broken, and who ever at the warehouse did this made it easy to spot because they did not fix the material covering the damage. 2 attempts were made to get customer services to give me a date of delivery on a new one, i was very rudely told they have no idea by SABIAN, his supervisor would not even talk to me and was told go or call the store , that was even worse, someone always passing the buck. customer service sucks, personnel is the same, for very cheaply made furniture as you can see, pressed particle board. this is not the same Ashley of my parents day for sure , there is no longer any solid wood, materials are cheap, quality is cheap, and service is even cheaper if that can be possible, i still have no idea when i will receive a new chair hopefully it does not take another 30 days, but i believe it will be longer cause they now have my money, is that not always the way of it, now i paid for delivery , paid for the extra protection and damage service, i will be calling and reviewing the corporate office until it is fixed, Ashley supposedly #1 in the united states. no wonder everything comes from china, at least they have some standards, WHAT A SHAME ON ASHLEY FURNITURE Review ImageReview ImageReview ImageReview ImageView all (4) Helpful (0)Share
Kelsie was awesome!
after moving to Murfreesboro because we lost almost all we owned because of Hurricane Michael , we were in desperate need of new furniture, we took a look in the Ashley store because we liked the look of what they had, people were very nice and helpful , great selection and so so prices. we chose a new couch and chair/recliner, the couch we received in about 2 weeks but the chair took 30 days to get here (today), i went to attach the back flap correctly and noticed the velcro was not attached , the staples had came out, but upon closer investigation i found the left corner was broken and the side cracked, with a scabbed piece of wood attached to it ( see photos) in an attempt to correct it, they failed.i did try to catch the men who delivered it , but they hauled *** they knew it was broken, and who ever at the warehouse did this made it easy to spot because they did not fix the material covering the damage.2 attempts were made to get customer services to give me a date of delivery on a new one, i was very rudely told they have no idea by SABIAN, his supervisor would not even talk to me and was told go or call the store , that was even worse, someone always passing the buck. customer service sucks, personnel is the same, for very cheaply made furniture as you can see, pressed particle board.this is not the same Ashley of my parents day for sure , there is no longer any solid wood, materials are cheap, quality is cheap, and service is even cheaper if that can be possible, i still have no idea when i will receive a new chair hopefully it does not take another 30 days, but i believe it will be longer cause they now have my money, is that not always the way of it,now i paid for delivery , paid for the extra protection and damage service, i will be calling and reviewing the corporate office until it is fixed, Ashley supposedly 1 in the united states. no wonder everything comes from china, at least they have some standards, WHAT A SHAME ON ASHLEY FURNITURE
Very pretty store but if you dont like sales people following you around constantly I wouldn't recommend it.
My husband and I went shopping on January 4, 2019 for a new living room suite! We walked into Ashley Furniture and was greeted by a sales clerk by the name of Ashley! I took that as a sign of good things to come! Ashley was so sweet and helpful but was never pushy or overly exuberant trying to make a sale! Which she of course did! We are very pleased with our experience with Ashley Furniture and Ashley! (Whitaker) Signed Jim and Melody
Had a wonderful experience shopping for bedroom furniture. Marvin was our sales associate and he was very helpful. There was no sense of a high pressure sales situation which was big for me. Marvin introduced himself and let us shop and checked in occasionally to see if we had questions. Once I decided on what I wanted the sale was done in less than 10 minutes. Cant wait for delivery day!
Had a wonderful time shopping for my new bedroom suite at Ashley’s Furniture in Murfreesboro. The salesman ( Marvin ) that assissted me was very patient and helpful. I found exactly what I wanted and will definitely do business there again
Ellen was fantastic to work with. Great personality and cared about our satisfaction
Vette hooks was s great sale lady go see here. Very sweet Lady. Thank you.
Excellent service and staff! Courtney McWhorter was excellent!
Unfortunately this is not the same Ashley Furniture customer service I have received in the past. My latest purchase has been downright awful. I have used this Ashley Furniture store exclusively for major furniture purchases for over a decade. This will be the last time. Scheduled a delivery a month and a half in advance to coincide with a renovation project. Ashley keeps calling to make a partial delivery ahead of my floors being installed. They also don't have the pieces to the bed, even though they gave me a delivery date. I've also been told that there's no guarantee the pieces will be available on the next scheduled delivery date. This is a rather large and expensive (to me) order of $8,525 worth of merchandise and is keeping me from moving into a new home. Store manager was very rude. He either didn't listen or didn't understand that I cannot accept delivery early. Sounded very salesman-ish and untrustworthy. Did not want to hear what his customer's actual complaints were. Simply wanted to hear himself talk.
Great Staff and competitive prices
Great experience at the store and with the crew. Took 3 visits to decide, but they did not pressure me at all. Shout out to Jenny, Connie & Marvin. Update, last month Sept 2023, I went to Ashley Furniture in Murfressboro, to purchase a recliner. I have credit due to unused warranty, after 5 years of not using the warranty. I paid the difference of the credit and the end cost of the recliner. However Ashley has yet to allow me to pick up my recliner. Apparently they do not honor this warranty refund as they promised. I am still hoping this is an over site. I have called a few times and still nothing.
Update: after about a year, the material on the couch started flaking and peeling off and they refused to do anything about it despite us having the extended warranty. Bought a couch, table, and chairs and the salesperson was very helpful and courteous. Not pushy or overbearing at all.
Great Job by Michael and the Ashley Furniture team.
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.