Ashley Store | Murfreesboro, TN 37129

Katie Joe and the floor manager at Ashley furniture in Murfreesboro were a joy to work with. Knowledgable and helpful without being pushy, they all got me in and out in no time. Ordered today and delivery tomorrow so will enjoy the new table and chairs for Thanksgiving. Do I recommend them- heck yah!

Overall great experience, Brandon was awesome to work with. He was beyond helpful and was willing to work with me on everything throughout the whole process.

Friendly, Knowledgeable staff great experience, keeping the customer at the center.

Brandon listened to what we were wanting and took us directly to exactly what we needed. He offered alternatives and helped make the buying process easy! You can’t do better than Ashley’s prices and quality! This was our third whole room purchase there and if the need arises, we’ll be back.

Brandon was super helpful and knowledgeable without being pushy. I’ll definitely request his assistance again when I shop for more furniture.

We had a great experience. Our salesman was very knowledgeable, helpful and answered our questions. He let us make our own decision on our purchase.

Joe, the manager, was super helpful, professional and made our experience pleasant. Getting our dining room furniture on Tuesday and are super excited!

Great experience !! Ken was awesome and provided an excellent shopping experience !!

Brandon was very helpful, wasn’t pushy, listened to what I was wanting for my space. Dimensions were crucial and took me to look at two great options and chose to go with the Modmax.

Olivia was fantastic and great to work with. Sat with me and went through the different options.

Employees were very friendly and eager to assist me.

Best experience we ever had with Ashley! Olivia and Joe, both listened to our needs and wants and gave us a great price and experience! Highly suggest working with Olivia!!

Bought a loveseat and another single recliner from Katie at Ashley in Murfreesboro today. The loveseat feels and looks like it is fantastic Quality. They are removing my old stuff and making it disappear, hopefully that will be by magic. OMG, that would be awe inspiring. Maybe a white beard the hat and wand. Nevertheless, Katie the sells Guru was and probably still is amazing. It’s only been a couple of hours so she is still wonderful. Love the experience recommend this location highly.

Brandon W. Was very attentive, listened to my requests and responded accordingly. I appreciate his service.

Not even 1 year old and the chaise cushions feel like you've hit wood when you sit. I reached out to the Extended Warranty company. We purchased the 5 yr. They advise that cushions from wear/foam is not covered . They recommend that I called the store manager because they might be able to help me out further. I contacted the manager Joe at the Murfreesboro TN store. (This was 2 months ago.) He asked me to call their customer service line. I did, twice! They were supposed to send me an email with a price quote for replacement foam. That never happened. So yesterday I called the local store again. The sales rep I talked to was very rude and told me that they don't have anything to do with the customer service. I said yes! Ashley Furniture has everything to do with their product and customer service. He hung up on me. I called today and left a message for joe, the manager. The salesperson Joe that answered the phone said he would give him the message. I said I would appreciate a phone call back today! He said well that may not ​ able to happen. I said, he has a full shift to return my call. I found out yesterday he would be there at noon. They do not stand behind their product. A $3,000 couch in here we are. Never again! It's a lot worse than it looks. EDIT: funny how quick I got a response after leaving this review. Yeah, now that you said it would be $350 to replace the two pieces of foam. Yeah, I think I will cut it here check it up as a loss and a reminder not to purchase from Ashley again. I don't think after spending a few hundred dollars on the extended warranty not to mention three grand for the couch I don't want to put any more money into this junk! Thanks but no thanks!

I had a wonderful experience with everyone that helped me! I couldn’t be happier with my purchase!!!! Thank you!

My shopping experience was wonderful. The Ashley team welcomed me in. Gave me plenty of time and space to look around. They helped me find a piece of furniture in my price range as well.

All staff members were friendly and helpful. Charity was awesome!

Greeted quickly/sales associate answered all questions/walked me through the store to view options available—great customer service experience. Showroom nice/well maintained.

Worst experience ever I ordered a bedroom set my wife fell in love with I finally decided to surprise her I asked was everything instock the manager said yes he also said we have great deals going on because it’s Labor Day cool I paid for everything got my delivery date September 11 great now I get a call from the delivery driver hey we have your bedroom set great I let the guys in they bring me a head board and nothing else I asked and said where is the rest he told me it should be here in October sometime wow a month to get the rest of my bed room set I went in the store spoke with the guy who sold it to me he wasn’t a help at all I will never purchase from here again. Mind you my wife is pregnant so I had to purchase a whole other bedroom set. Just and update they won’t give me a refund and my bedroom set got pushed out again until Oct 30 and I ordered it September 5 smh don’t order from here. Another update how horrible this place is I finally was told I would get the rest of my bedroom set delivery today well guess what didn’t happen I was only brought The bed rails and was told the dresser got pushed back to Nov 5 wow this place so I said ok. Then I asked the delivery people was they going to install it? Because I paid for the white glove service he told me he doesn’t see it on his end so I didn’t argue I said OK then I called they customer service number i spoke with a nice lady and she tried helping she said she spoke we the delivery manager He explained to her that he will send someone out as soon as possible to have my bed installed and that someone would call me in 15 minutes 6 hours later no call yet and I explained to the customer service representative I can install it myself just give me back the fee I paid for the white glove service she said no someone will definitely be out today. And I’m pretty sure nobody works on the weekend at this point I need the District manager of this company number this place is a circus

I came in the store with a vision of a new replacement bed for myself. Charity heard my special needs and helped build my special bed. The expert adviser from the mattress department completed the package with the adjustable frame and mattress for a total package that will allow me to have awesome sleep every night going forward. I am thankful for you two.

Olivia worked with us all afternoon! She was patient when we needed to measure beds and mattresses. We look forward to sleeping in our new TempurPedic mattress and our new bedroom suite.

We had an easy experience picking out the couch we wanted. The check out process was made excellent by Charity. I highly recommend her for a personable and straightforward interaction.

The staff in this store were extremely helpful. Katie helped me out greatly! If I ever need any more furniture, I will be back to this location here in Murfreesboro, TN. Thank you all for helping out!

Great customer service from Chris. Was able to find us exactly what we were looking for at a great price!

We found exactly what we were looking for in a full-size sofa. Although not in current inventory at our location, we were able to place an order to have it delivered to our home in the next few weeks.

No pressure salesperson and easy to buy.

Christopher was very knowledgeable, personable and patient.

Ellen was so sweet and helpful. She answered all our questions and saves us a ton of money. This store is great

Great team work in the area sales representative

Took a month to receive furniture. Delivery men were unprofessional and broke leg off dresser. I never received opportunity to use $499 since I didn't file q claim. I would not recommend any purchases from this company...

Very helpful & friendly customer service

Charity Crowe was very patient and helpful.

Great service! Katie is amazing and so helpful

I paid a visit to the Murfreesboro Ashley Store. The store atmosphere was welcoming and the staff were very professional during the experience. Charity was able to quickly find the items I needed, at a truly fair price, and made for a very pleasant afternoon. Thank you.

0% is a lie! You'll get hit with a 2% fee a week after leaving the store. You'll get hit with the fees before your furniture is delivered and your first payment is due. To get the 0% you have to apply for thier store card.

We received excellent service at Ashley Furniture Store in Murphysboro. The staff went above and beyond to ensure we were satisfied, not only with the service but also with the incredible selection they offer. The attention to detail and care provided was exceptional, making our shopping experience truly outstanding. The store offers beautiful and unique furniture pieces that you won’t find elsewhere. Highly recommend!

Nice store. Professional attention. No pressure. Knowledgeable sales associate. Courteous service. No issues.

Excellent service! Great experience.

Charity at the Murfreesboro store was awesome to work with today. My chair was available for pickup today and I received a discount . The people at the Smyrna pickup location were also kind and helpful.

Absolutely recommend going here Brandon went above and beyond to make sure I got exactly what I was looking for. Absolutely great costumer service!!

Worked with Ellen at the Murfreesboro TN Ashley location. We were looking for furniture for a screen porch that we just enclosed to a year round room. Ellen worked tirelessly to educate us on the options available. She was knowledgeable about the products and helped us immensely in making the best decisions. She personally measured numerous items for us and patiently guided us through the planning process. Highly recommend her and this location for anyone shopping for furniture in the area.

Wonderful experience. Excellent service.

Ellen, sales person, was absolutely informative, pleasant and 'Not pushy!' She was helpful and took the time to answer our questions, not rushing us. I would definitely ask for Ellen. We bought a recliner and are quite pleased with the construction, feel and look of the chair.

I am trying to call the store to speak to someone regarding an order that was supposed to be delivered 2.5 weeks ago. It continues to get pushed back even though we were told it was in the warehouse when we bought it. No one answers the phone when I call and no one returns my call when I leave a voicemail. The experience in the store was great, unfortunately the follow through has been terrible. Please let me know how I can speak to a person and not just "check my status" on an automated system. Thank you.

The entire experience was horrible! Purchased the set on 7/17 with an expected delivery of 8/13.(it was delivered on time and delivery experience was great) Joe was the original assisted manager that assisted us up until completing the sale! He told us our loveseat would come with usb port only to be a lie, store manager said he wasn’t aware it didn’t either. I get it being a honest mistake but you should know what you’re selling customers. Because we purchased table sets as well and would have went with usb tables had we known the loveseat didn’t come with the usb ports! Joe also told us to call him if we had any issues with anything and gave his personal cell phone number, he never answered the phone or replied to the text that followed the unanswered call which we contacted him within days of the purchase. My husband went up there to take paint swatches to match with our furniture, was told he needed to use the side fire exist door because it messed with their conversion rate. It was the manor in which the saleswoman said this and was extremely rude and unprofessional. It wasn’t until the salesman Chris explained this more clearer for us that we understood instead of approaching a customer and stating “Next time use the side door because it messes up our conversion rate”! Chris thank you, your kindness and explanation was super helpful. We spoke with the store manager who claims, he will speak with the assistant manager Joe and saleswoman due to this. I hope he follows through. I work in HR and would never treat an employee like we were treated. I gave low rating simply because of the experience overall however shoutout to Brandon and Chris! You should both be promoted to management because the way you treat customers is how you should treat people in general! If it weren’t for both of you, with Brandon completing our sale, we would have returned this set and went elsewhere. This will be the only time we spend another dime in Ashley’s!

We shopped around and came back to Ashley for best selection and price. Great service and no pressure sales. Thanks.

Super professional. Showed me lots of options, and saved what I wanted to purchase under my profile so when I’m ready I can easily find what I want

Great service, comfortable, well made chair.

Mike was great and precise! He addressed all our concerns and needs!

Olivia was very professional, knowledgeable and friendly. She not only asked for specific details regarding what I needed but also made suggestions that helped make the decision process easier. Thank you for your assistance, Olivia! Great job!

Charity at Ashley Furniture has awesome customer service,patience and her kindness.She keeps searching way beyond to find what the customer is looking for! Thanks so much, Connie

Mike Woodfork was AMAZING! Thank you for making our mattress buying experience as least stressful as possible. He was knowledgeable and professional!

Stay far away. Horrendous management and customer service. I talked to someone at corporate regarding the claims this store had told me regarding my order and corporate informed me they were not telling the truth. Corporate warned me not to let these guys deceive me so you know its bad. You've been warned.

My complaint is not so much with the store. The warranty company they use is the worst! I filed a claim on 6/8/24. I took the pictures and sent them through their app, they in turn sent me a confirmation email stating the parts had been ordered and I should receive them in 3 to 4 weeks. Per the email, I called and made a service appointment when the parts arrived. On August 1st my husband took the day off work and the service techs never showed up. I called after work and spoke with someone who told me my service order was canceled due to the fact their were no pictures. I asked to speak with a supervisor and 24 hours later had not heard anything. I called again when I got off work, I was told the same thing and again I asked to speak to a supervisor and was told they would call me tomorrow. My questions are as follows, if there were no pictures, how did they know what parts to send to my home? And why couldn't someone have the decency to reach out if they canceled my appointment? How long do I need to wait for a supervisor to reach out? Do I need to load my couch up and take it back to the store? I'm at a loss here

Olivia spent a lot of time today to help us furnish our new home. She is truly an asset to your company. She explained everything in detail, got us the best prices available and even helped us match colors. We truly appreciate her help.

I had a great team of experts to help me furnish my new apartment for my daughter. I would like to give special thanks to Superman and Lewis for all of their help. I would definitely recommend Ashley Home Furnishings to anyone looking to purchase furniture for their home. You will definitely get a team of experts and professionals that have time patience and willingness to help you get the most for your money.

Salesman was friendly and helpful. Great deal on dining room table and chairs!

Everybody there was very polite and helpful. Absolutely no pressure. If you need furniture, see Mike at Ashley in Murfreesboro, TN!

Brandon was especially helpful and patient

Ashley is reliable, great value and good sales personnel. Chris did an excellent job answering our questions and assisting us in finding exactly what we wanted. The Mgr, Joe was certain to introduce himself and say hello, we left with furniture we know we'll be happy with and at a great price. Thank you guys!

I had a great experience

The manager Josh went above and beyond to solve our problems. Assistant manager Brandon also helped.

I love the store. The salesman (Alex) that helped us was very nice, professional & knowledgeable. We were interested in buying a mattress & his info was extremely useful in making our choice. It was in stock & will be delivered in just a few days. Also, we have 90 days to exchange, for any reason, at no extra charge or restocking fee.

UPDATE !!! Still the worst store ever. They finally delivered just the dresser (not the bed) and they delivered it unassembled even after being told it would be assembled!! Now I’m on hold for over 20 minutes and I’m being told “we just don’t assemble that one” okay great now let’s replace my order with a dresser that you do assemble!! Everyone I speak to doesn’t seem to care at all that they have given me the run around for over two months, they don’t care about rectifying the mistake. I’m not asking for money back!! I’m asking to be assisted in fixing the order they messed up! Not to mention when I called MURFREESBORO LOCATION the manager JOE was the absolute most horrendous person I’ve ever come in to contact with!!!! Stay soooo far away from this specific location. I will never purchase from Ashley’s again after this experience. *** If I could give zero start I would. I spent over $8k on furniture that has not been delivered. I called to speak with a manger once a day for over a week, every time I’m told someone would call me back and never does. I called again for an update and was explaining what’s been going on and a gentleman by the name of Alex cut me off, let me know it’s not their problem and to call corporate and hung up on me before giving me the number.. I have never been treated like this by a company that I’ve spent well over 10k in the last year with… I will never purchase with Ashley’s again and I truly would never suggest anyone going to this specific location.. they are mean, they do not help and I feel like I was stolen from.. I am going to be canceling this $8k order and taking my business else where. Stay away from this location.

The service I got here was amazing. The sofa we settled on was sold as soon as they tried to knife it with a tool they have. I'm confident that this sofa will withstand our three cats and was sold as soon as they did that. Ellen was patient with us as we kept shopping and allowed us so much time to make our decision. Ask for her when you get there you will not be disappointed. This was at the Murfreesboro Tennessee location. Thanks again Ellen we can't wait to get our furniture.

The salesperson was great, he help us in every way possible. Very patient with us.

Charity was our sales advisor and she went way over and beyond in helping us. She was truly awesome!!

No comments needed

We placed an order for over $10k on Feb. 4. We were told that everything was in stock or could be delivered within 6 wks. We scheduled delivery for April 2 & were told that our night stands & bed rails had been damaged. Our associate ordered a set of loaner rails that we could use in the meantime. Upon delivery 2 parts of our couch were ripped & the rails did not work with our bed. We told our sales associate about the rails & she said she'd talk to her manager about a solution. We never heard back & our bed rails were not delivered until the last week of April. I contacted customer service for updates & was always told something different from what the store associates were telling me. I called the store to speak to a manager twice & was never contacted back. I once left a message with an employee & once on a VM system. On June 12 I was alerted via text that my night stands were ready. Upon scheduling delivery I was informed that I could pick up the night stands or pay $99 for delivery. Delivery was included in our order so I called the store to speak w/a manager. The assist manager scheduled delivery for June 20 but did not address my other concerns about customer service, failure to return calls, or long wait times for furniture & quickly hung up. On June 18 I received a text to confirm my delivery for the 20th. I confirmed. On June 19 I got a call alerting me that my confirmed delivery would be canceled due to my items being out of stock. I called the store & insisted that they rectify this issue as it seemed odd that my confirmed order was suddenly out of stock.They reached out to the warehouse & had our delivery reinstated. My associate texted & informed me that I would need to re-confirm the delivery via text. I had not received a text by 4:45pm on the 19th so I texted her to inform her of the issue. Receiving no reply I called the store at 5:20pm to speak with a manager. The manager said I was on the list but he couldn't provide a delivery window. His best solution was to call the next day to speak to a different manager. On June 20 the wrong night stands were delivered. When called the manager I heard every excuse in the book from wood delays, system glitches, to the fact that he didn't even know his VM password. After my call w/ the store manager on the 20th he told me he would submit a ticket to the escalation team. I called a week later for an update & had to leave a message w/ an employee. 48 hours after I had not received a phone call from the manager so I called the store again. I found out that the manager not received the message I left. He said I should have heard back from the escalation team 24-48 hours after our last call 10 days ago. To this day I have never been contacted by the escalation team. The website showed my night stands in stock w/ only a 4 day wait for delivery - at this point I still didn't have delivery scheduled for my night stands ordered 21 wks prior. I finally received my night stands on July 3. We were told 6 wks for delivery & it has taken 21+. I had to spend hours texting, calling, rescheduling, submitting claims, & rearranging my life to accommodate the sporadic & unreliable nature of Ashley. I would love to add more pieces to our sectional but I refuse to give this apathetic & unhelpful company any more of my money. We will be using a different company to furnish the rest of our home. Our sales associate assured us that she would ask her manager about a 10% discount for our trouble. Unsurprisingly, she never got back to us. We have not heard back from the manager a/b a discount & honestly 10% is not comparable to the constant runaround, hours on the phone, damaged furniture, & overall poor quality of business. Apparently this company only cares a/b customer service before they get your money. I wonder if things would be different if they held their employees' commission as long as they held my furniture? If you care about intact furniture, reasonable delivery times, honesty, being able to get in contact w/ anyone helpful, or quality service, don't do business w/ Ashley.

We had Ellen has our salesperson. She was VERY knowledgeable, not pushy and very personable. It was a great experience.

Charity was awesome she listened to us and showed us what we were interested in. Great customer service start to finish. Thank you Charity.

Furniture shopping with small children is no easy feat, but the staff was patient and accommodating. Despite being understaffed, we still got excellent service and a great deal.

We had an amazing experience with Ashley Furniture and our salesman Marcus. He was incredibly kind and helpful and knew how to make the process of buying a new couch simple and stress-free. Highly recommend the store and Marcus!

Great salesman.

Loved our sales associate - no pressure kind of guy ( Chris ) - he got us exactly what we asked for ( pick up ourself and no extra warranty- no pressure to add on delivery or warranty) and we were in and out in 15 minutes! - The other day we were in dealing with Erica and she felt like a car sales guy and we immediately felt like walking out ( which we did ) - she was complicated to deal with and didn’t listen to what we wanted and kept pushing warranty and delivery - NO thanks!

Alex was fantastic… willing to help us and answer any questions

The people at this Ashley store were wonderful and Katie was so helpful helping me complete my order.

The furniture looks nice, and they have 3 tiers that are reasonably priced. However, their sales crew was very "used car" salesmanship. They kept bugging while I was looking. They kept trying to talk to me as I was trying to leave. They came across as rude. I was simply popping my head in for an initial glimpse. If they hadn't have bugged me so much I mightve brought my wife back to really shop.

Recently, I had the pleasure of working with Marland, a remarkable furniture salesman who exceeded all my expectations. From the moment I walked into the store, Marland's warm and welcoming demeanor put me at ease, and his extensive knowledge of the products and keen eye for design helped me find the perfect furniture for my brand new apartment. Marland was patient, attentive, and genuinely interested in understanding my needs and preferences. He provided thoughtful recommendations without ever being pushy, ensuring that I felt confident in my choices. His professionalism and dedication to customer satisfaction were evident throughout the entire process. I truly believe Marland is the best salesman I have ever dealt with.

Incredibly helpful staff!!! In and out in less than an hour with brand new bedroom furniture and mattress… didn’t feel rushed just worked with knowledgeable team!!!

Easy peasy. Found what we liked and Bayleigh did the rest. Great customer service and helped us get the best price. We had to change up a piece after we got home but a quick phone call got it taken care of. Thanks, Bayleigh!

I called my order in and couldn’t have ask for a better sales rep (Michael). Had a little problem with tge delivery. Michael sales rep took care of problem immediately He made it easy for ordering on the phone.

Marland was a wonderful help selecting our new couch. We appreciated the warm, kind greeting we received and the expertise he had. We will definitely be back for our next furniture purchase

Ellen Brunetti at the Murfreesboro TN location was pleasant, informative and not at all pushy. She allowed us to shop at our leisure and we found her when we were ready to place our order. Will be returning and asking for her in the future.

Excellent sales rep.

Alex was great with any of our concerns. He was very knowledgeable, professional, and courteous to us.

Wonderful customer service and great prices! Will definitely be going back!

Nice selection with a very helpful sales rep, Mike Woolfork. We told him what we wanted and he showed us what we needed. Pros & cons: Pro: he was super helpful with the financing and cost portion and really nice!!!! Con: not so helpful with finding what we needed/ product knowledge I suspect he may have been new, though, as he didn't seem to know all of the products they had. For instance, the lowest priced couch he showed us that had what we wanted (but not EVERYthing we wanted) was over $2k. But upon looking around ourselves, we quickly found exactly what we were looking for - with all the features we wanted and more! And it was only $1499!! Another example was that once we found the couch we liked, we asked if it came in another color - he said yes and brought us over to look at it. He told us it was available in only those 2 colors, but on our way back to the first one, we found 2 additional matching sets in 2 additional colors with additional features. Once he saw them, though, he was able to tell us about them, so it seemed he knew but just forgot. The only other thing I didn't love was that when we got there, we were very clear that we were intending to buy that day since our reclining couch had just broke that day, so he was going to get a guaranteed sale (meaning he didn't need to try and "sell us" because we were already buying and it was just a matter of finding the right one in our price range). I also let him know that I had applied for and already been approved for $2k credit. He then proceeded to try and show me pieces that cost $4-5k. This is probably because I had asked if I could increase my limit if I found something I liked more than $2k, and he said "I got you..." And he really did, which I truly appreciated!!! I'm sure he saw it as an upsell opportunity, tho. But he wasn't super pushy, which I really, really liked. And he did what he said: he really DID take care of us! Once we found the set we liked for $1499, we ordered 2 and then got 25% off, which brought it down to $1100+ each. He also increased our limit to cover it all: couches, taxes, warrantee, delivery, etc. So all in all, a great trip to Ashley!

Marcus & partner were professional, efficient, & friendly! They did a fantastic job. I highly recommend them & they do a superb job of representing Ashley.0

Katie and Mike were so awesome and we came out of store with exactly what we wanted!

Alex was a consummate professional. He made sure that all our questions were answered and that we were satisfied with the overall sales process.Bravo Zulu!

Alex was patient and not worrisome , allowed us to look without feeling hassled. All of our questions were answered and forthright. We were asked about our preferences and he obliged. Did not try to oversell us but made sur we were happy with our purchases.

My shopping and delivery experience with Ashley Furniture in Murfreesboro was excellent. I was given a 3 hour delivery window and received several correspondence calls and text keeping me informed every step of the way. I had to delay my delivery dates several times. AF was accommodating each encounter. The day of delivery I was able to track the location of my delivery and great care was taken in setting up my furniture. The delivery service did not damage my walls and the was one tight turn. Excellent service!

They were so helpful, polite and knowledgeable. The entire visit was pleasant

This place is amazing , really good quality and will last long. Looked for my first couch for my new place for the first time. Chris was a big help, i recommend 100%. I’m so excited for my new couch.

Olivia was great! Felt more like a friend helping us decide what furniture to get rather than a sales person trying to sell us something. Great experience.

I had a good experience at Murfreesboro Ashley store. Ellen was very helpful and friendly but not overbearing. If I need assistance with buying more furniture, I'll be seeking her out to help me along the way.

Bayleigh was super helpful and kind to us first time couch shoppers. She really made the experience a great one to remember and we will definitely be shopping at Ashley’s for any other household furniture.

Went in to look at kids beds and ended up with a new $8k tempur-pedic adjustable bed for the wife and I. Mike was our salesman and he was great, very knowledgeable but not pushy at all.

Ellen was so helpful in finding the perfect furniture for us! Very kind and attentive, while also giving us space to talk privately. Looking forward to our furniture delivery!

Olivia with Ashley in Murfreesboro is great! Olivia shared information about what I was interested in and gave space & time to process. Mike is equally knowledgeable with Temp-Per-pedic and together Olivia and Mike are amazing unassuming folks to help you with your home comfort styles and needs. Go to ASHLEY, ask for OLIVIA & MIKE.

Marcus is the man!

Amazing customer support. Came in to browse and left with a new couches. Bayleigh answered all our questions and provided excellent service.

Great crew, they worked efficiently and were very polite.

Katie was amazing to work with! I couldn’t decide which couch I wanted and anytime I had a question she was there to help me. If she didn’t know the answer she made sure to ask someone. I truly appreciate you, Katie!

Delivery personnel were great. Sales stuff was helpful as well

I am updating this rating because the amount of frustration I've experienced with Ashley over the past three weeks is unbelievable. I ordered a TV stand that arrived broken. I was supposed to get a replacement, but instead, they suggested trying to fix it first before considering a replacement. It arrived broken from them! The communication is terrible—store employees and customer service are never on the same page. I paid $1300 for this. Caleb and the manager, Marcus, kept assuring me it would be resolved, but here we are. A technician came out to "try" to fix it, saying it's "just part of the process." The tech came out and was obviously not on the same page. And submitted I refused service??? I'm fed up. I want a new, unbroken piece that I paid for. Can someone please explain this logic?

I bought a lift chair for my wife 13 months ago and of course it got stuck in the up position and the warranty was for 1 year. I purchased the extended warranty butt itt is not thru Ashley , it is some other company that has no Americans answering the phone and I can't understand what they are saying half the time. It has been over a month since I submitted a claim and it is still going to be another 3 weeks before they get back to me. Total rip off. I went to Ashley and ask for them to help but they said they could do nothing. I will never buy anything else from them.

Ellen was very friendly and knowledgeable. She listened to what I wanted and was able to find me exactly what I was envisioning And she didn't hover. She knew when we needed to discuss making such a huge decision and just let us be to discuss

Great assistance. Courteous and professional. Brandon and Josh were great.

Very helpful waiting for delivery on friday

The 0% financing is a lie. They use Synchrony Bank and exactly 6 months after my purchase, I received a letter stating that they would be billing a 2% promotional fee to all prior and future purchases. I have 2 options: close the account or pay the 2%. Pure fraud!

Very pushy and deceptive selling. Would have given a no star but one was not available.

We visited the Murfreesboro Ashley store location on Sunday afternoon and had a peaceful shopping experience. Our specialist was Olivia Allen, who did a good job quickly assisting us with our living room furniture purchase. Overall, we had a pleasurable time at the store and would purchase furniture here again.

Ellen the salesperson was really super helpful in helping me select some furniture. Very knowledgeable and took her time in explaining the different types of pieces.

Marlan was very knowledgeable, patient and friendly. He showed me a different solution to what I was thinking and then let me make my mind up. Excellent experience!

Bayleigh was excellent to work with. Knowledgeable about the products and efficient in the process. Courteous and friendly. Thanks.

ABSOLUTELY HORRENDOUS EXPERIENCE! DO NOT BUY HERE!!! UPDATE: 4/27/24 Yesterday the customer service rep told us that there was an order in their system for a restoration team to come out on Monday to bring the missing hardware and assemble the bed. A supervisor was supposed to call me back yesterday and that never happened so I called them back. I called only to find out that there isn’t an active order and I’ve asked to speak with a supervisor. I’ve been waiting an hour and 25 mins for a supervisor. Continued: after 2 hours.. still no supervisor so I called on my other phone to try and get the customer service rep to get a supervisor.. STILL no supervisor. Next move is the BBB. —— UPDATE: 4/26/24 Delivery drivers showed up and once again didn't have any of the parts to put the bed together. The manager at the warehouse said that they would return with the parts and assemble the bed on Monday the 29th. The deliver drivers were so rude. They dropped off the boxes and made it to where my 82 years old mom can’t maneuver around in the room. When I asked them to move the boxes—they started yelling in Spanish and left. They also scratched up one of the podiums that they dropped. This is unacceptable! At this point I will be calling Synchrony bank and also contacting my attorney. — I purchased from this store on March 3, 2024. During the transaction the salesman MIKE WOOLFORK tried to pull a quick one on my 82 year old mother and sell a bedframe $1800 over the actual sale price until I corrected him. FIRST 🚩 but my mom wanted the bed and he came down to the correct price, and he also claimed he “gave us a $300 mattress cover,” to remedy his mistake, so we purchased only to discover that he did indeed charge us for the mattress cover. We were told that the order would arrive on the 12th of April. When the order arrived, it arrived with missing pieces, therefore they couldn’t put the bed together. We drove to the store to find a solution (45 min drive) only for MIKE to continue his COUNTLESS attempts at lying. He AND THE GENERAL MANAGER told us that there was a “recovery team” on ground that would have the missing pieces delivered by the EOD. We left the store only for Mike to call and tell us that they wouldn’t be able to deliver until Tuesday the 16th. Once again we cooperated only for Ashley’s automated service to send a text saying that the bed pieces wouldn’t be delivered until the 26th of this month. ABSOLUTELY UNACCEPTABLE. The delivery team delivered the bed placed the large packages (assuming they are the side rails) onto the side of the wall along with the tall podiums behind the packages. We told them that they needed to be laid down, but they were insistent on the point that they needed to be standing to ensure that the pieces wouldn’t be damaged. The pieces were extremely heavy and the team refused to move them and left. We left the pieces there assuming that we would be getting the missing pieces soon and just like we predicted the heavy pieces fell and damaged the 75 inch flatscreen tv that I have in the room. We have been to the store to try and find a solution. We still have not received any updates in regard to them fixing their mishaps and to remedy the situation. ABSOLUTELY HORRIBLE customer service.

WARNING ⚠️ ⚠️ ⚠️ DO NOT APPLY FOR ANYTHING AT THIS MURFREESBORO STORE BECAUSE THEY GIVE YOUR PERSONAL INFORMATION OUT TO EVERY CON ARTIST TYPE COMPANY IMAGINABLE AND I'M CONSIDERING A CIVIL LAWSUIT for sharing my ss without my permission.

Good service

Caleb B. helped us from the moment we stepped in the door! We told him our preferences and he helped us find the perfect bed. When it was time to pick out a mattress he walked us through that process as well, when we couldn’t decide he brought in Mike and they both helped us find the perfect mattress to meet our needs. Highly recommend Ashley’s in Murfreesboro and especially recommend Caleb and Mike!

Julia did a great job very helpful. Made it a very easy experience.

The team at Murfreesboro are the absolute best.

Alex was great!

Mike was amazing, knowledgeable and super helpful! Top notch!!’

Great service. Ashley was great.

(Translated by Google) Very good service excellent prices (Original) Muy buen servicio excelentes precios

Wonderful shopping experience! Alex and Mike were fantastic. We needed 3 rooms of furniture and got great prices and beautiful furniture! Very professional service and it was fun to shop with them!

The experience here was great. Everyone was helpful and the salesperson that we had was very friendly and helped out a lot.

Very nice experience

Ashley always provides great service and has a great selection and prices are always competitive

Julia was Superb! She was Super Helpful, Friendly, and not your typical high pressure sales person! She was very patient and was encouraging about the choices! I had a very Fun, Favorable Experience for my First Time ever visiting. I will return in the future. I can’t wait to get my new items delivered!

Met "Julia" when we walked in and she was fabulous! Helped me find every thing I needed for my den... Lovely store!! I will be going back again...

Great experience. Helpful staff!

Courtney was a fanatic salesperson. She was patient and helpful. That’s where the positive experience ended however. Ashley Furniture is a nightmare to do business with. I have a brand new sofa I can’t use. This has been for weeks now. The local store pawns the customer off on corporate. After many phone calls to customer service, Ashley finally sent parts to repair the sofa and a hutch that is also defective. They promised to send a tech to fix the items; however, they’ve been no shows and keep canceling appointments with no notice. My advice is run, don’t walk, from Ashley Furniture. Horrible customer service.

great experience Ellen was such a big help for us.

Ellen and Tim were amazing. Very patient and helpful in helping me choose.

Our salesman was awesome, after 5 previous stops at other places we chose this store not only for the prices but the salesman was to the point, knowledgeable, and it just felt right. Will definitely return again.

Very careful with my furniture and very friendly.

Very friendly and knowledgeable enjoyed our visit and happy with our purchase

It's expensive but nice, staff.

Katie was so helpful and sweet! Happy with my experience at Ashley!

Superman got me the furniture set that I wanted and didn’t try to sell me on anything else!! Great job 😉

My experience was great and Ashley was very knowledgeable.

After searching many furniture stores and not finding what I needed, I found exactly what I needed at Ashley Furniture. Ellen was extremely helpful over the phone and then showed me several options in the store. Both options were on sale, and she made the purchasing process very easy. I will definitely go there for my future furniture needs!

Ellen was knowledgeable & patient with us! We had a great experience!!

Customer service is always 5 stars at Ashley, and Courtney was wonderful!!!

Super helpful and friendly efficient and effective. Great quality products

We had a great experience buying at Ashley furniture. Brittany P. was easy to work with & took the time to quote us on different couches we were interested in. She made everything quick & simple for us!

Went to this store to look into buying new furniture. Jaylynn helped me when I first came in and he was really helpful. I came back in today and upon walking in I see a bunch of associates sitting at a table. None of them bothered to get up to greet me. They all just sat there. I almost thought they were customers like me until they pulled out their ipads. It also seemed like every time I discussed the price something else seemed to changed . One minute its “we can do 60 months financing but its more expensive” then they told me its cheaper in store vs online and it ended up being more expensive and oo yeah we approved you but you have to pay a deposit. After all of that I just couldn’t see spending my money in there. Edit: After I wrote this review I found out that what I thought was a pre approval for financing was actually an open line of credit. This angers me because I was clear with sales associate Caleb that I only wanted to see how much I would be approved for as I am not fully ready to buy. If I had known it was the actual application I would’ve waited until I was sure. I spoke to the manage Josh who confirmed there is an option to do a pre approval or the official application. I was never given the option. The manager gave a lukewarm apology but it was evident he didn’t care. I dont know about other locations but as for this one I wont give the red cent and wouldn’t encourage anyone else to.

Ellen was very good she showed us all of our options and very professional and answered all of our questions

Marland was incredibly helpful without being overbearing. He was patient without being pushy like some at other stores.

Marland was my salesman. He was very nice and had patient with me. Thank you for your service.

I had a very good experience. Olivia the sales representative was very knowledgeable, helpful, and personable.

Caleb was great to work with. Great experience!

Amazing service and patience.

Katie was so great an and very helpful!

Olivia went above and beyond to provide a fantastic furniture shopping experience for my wife and I. We highly recommend Ashley Furniture and especially working with Olivia Allen

Great people to deal with. Let us look and checked in when we needed them to. Mr young was a easy going guy to deal with recommend going and seeing him!

Bayleigh was a excellent sell representative. Would highly recommend Ashley furniture. They made sure we left with what we wanted

Olivia was great to work with. She went over all our questions and gave us time to look at the furniture pieces that suited us. She then worked with us to make our purchase. She was knowledgeable and gave us excellent service.

Courtney Provided great service! Neat and Clean store, I just wish they had more bedroom sets in the store

Marlen was very jopeful & kind

Thank you! Service went well

The sales lady was very knowledgeable and pleasant.She provided very helpful suggestions about couch and loveseat. We shopped at 3 other stores and they seem to have best bang for the buck. The delivery and setup went very well. I would highly recommend.

Courtney was great!

Salespeople went over the top to accommodate my needs! Goa a great deal!

Wonderfull,salesperson was great good experence,they are always so very helpful got beautifull outdoor set have purchased other things from there in the past

Olivia helped us a lot! We bought a couch for our new house and we love it!

Olivia was very good give her a raise

My husband and I were looking for a new sofa/love seat set. I was blown away at what Ashley had to offer. Ellen met us on the showroom floor and we told her what we were looking for. She immediately said we have what you need and took us to the perfect set. I dog sit, so I have dogs on my furniture all the time and need something extremely durable. The set she showed us is scratch resistant, stain resistant and 2000 PSI for dog claw punctures. It's a gorgeous suede/leather type of material and the frame is made of steel. The fabric is only exclusive to Ahsley. We bought the set but are waiting for delivery. If this sofa/love seat hold up as advertised, this is the holy grail of furniture for pet owners! Thank you Ellen for making this the easiest shopping experience and thank you Ashley Furniture for making a gorgeous set with pet parents in mind! Now onto the bed- We also bought the Stearns and Foster Hybrid Temperpedic king bed with split adjustable base. Mike was so nice and helpful. We went in with an idea of what we wanted and Mike was able to decipher our needs and what the best mattress would be for us. We tested about 5 mattresses. The adjustable base felt amazing and I am so excited to try it. It comes with a 90 day sleep trial if we find for some reason it doesn't work. Mike was extremely patient and helpful bc we kept him past closing time and he never made us feel rushed. Thank you Mike for your expertise and getting us what we needed vs what we thought we needed!

Katie was our salesperson and she was amazing! We came in and basically told her that it was unlikely they would have what we were looking for (a very specific configuration for a reclining sectional with additional requirements), but that we were also open to suggestions. She thought for a minute and then took us to exactly what we’d asked for! She found some other options for us as well! Unfortunately, our measurements were off for the sectional, but we are looking forward to our furniture delivery on Friday for the end tables she helped us find.

I had great service today! My salesperson had good knowledge of all products I was interested in . I purchased Sofa and chair.

Olivia immediately greeted me with a smile! She worked with me the entire time and was very helpful! She found me exactly what I was looking for from the start and worked with me to make it a perfect fit for my home! I can not say enough wonderful things about this place! I’m so glad I chose to shop there!

Tiffany was so patient with me helping me find the best deal for my husband's needs. She was professional, knowledgeable, kind and didn't make me feel rushed. I would definitely ask for her in the future!

Great customer service polite

Ellen was amazing! She helped us and guided us through the buying process. She was not pushy, she heard what we needed and what we were looking for and showed us items within our description!

We were in a bit of a hurry and had to make a quick decision. Bayleigh was so sweet and very helpful. This is a great location!

Everything was good and the people were very nice. I had the sales person get me a chair since there are none for the customers standing there while the sales representative sits and does the paperwork. I would like to see chairs on other side of desk instead of having to ask for one while paperwork is being done for 20 minutes.

It was a great experience, the service was great, and the information was even better. It just goes to show respect given is respect received.

MUST ASK FOR TAMMY!!!! SHE IS THE BEST. I ORDERED A KING BEDROOM SET AND MATRESS ONLINE- 8K ORDER. AND NOT ONLY WAS TAMMY AMAZING WITH CUSTOMER SERVICE, I HAD TO TRUST, TO A CERTAIN DEGREE, HER OPINION. MY STUFF IS BEAUTIFUL! THANKS TAMMY!

Marcus made the while process easy. Mike helped us find the perfect mattress. Great Experience.

Marland Young was great with assisting us on buying our new sofas. Thank you so much!

Olivia and Mike were wonderful!

My wife and I purchased a bed and mattress from this store. The sales team was friendly but too concerned about their commission and not caring for the customer. We were aware that our order would be slightly delayed because the mattress was on back order. We had no issue with this. Our box spring (metal frame) ended up being delivered before our frame and mattress. Again, no issue. When the delivery team brought the frame and mattress, this is where most of the issues began. Firstly, there was no concern by the delivery team about the product. I watched a young man attempt to carry a king size headboard by himself into my home. After they set up the frame, they refused to set up the box springs stating I would need to pay them. They left before we could get in contact with customer service. I followed up with the management team at Ashley in Murfreesboro and the response has been awful. Although they apologize, there is no action to correct the mistake. I was told by Tim and Marcus that I would be refunded the delivery fee. This has not happened. When I reached back out on 2/6 (note the bed was delivered 1/6), an associate told me that Tim would call me back to correct the issue that day. I have yet to receive a call. The bed is a nice product and I have no issue with it. However, this company and team are too focused on sells rather than taking care of their customers.

This was the worst experience I have ever had in buying furniture for my home. We ordered the furniture June 2nd. They cancelled three delivery dates we had scheduled and then when they did deliver the furniture 3 weeks later it was all damaged or the wrong item was delivered.They also damaged our walls and doors when they brought the furniture in. We were told they were going to compensate us for the damage but we haven't heard anything from them even though we filed a complaint.It took us until the end of December for Ashley to fix or exchange the pieces.We are still in dispute with the credit card company because items that were returned are still on the charge card. One item they sent to the wrong address and are telling us that they delivered it so we have to pay for it. We live in TN and they delivered the item to AZ. We were told by the store manager that we would receive a discount for all the trouble we had once everything was worked out. LOL! Well now Ashley doesn't have store managers that you can actually talk to... so the sales person we dealt with no longer works there nor does the manager that we were working with.Horrible customer service and the quality of the furniture is extremely poor.Very disappointed in Ashley Home Store. Would never buy anything from there again. I would not recommend them to my worst enemy!

Caleb assisted me during my visit to the store and he was awesome. He was very detailed oriented and a pleasure to work with. He professional and he made sure that I was very comfortable during my experience. Caleb even helped me out to my car with my purchase, White Glove Service! Thank you Ashly Furniture!

Friendly and very informative nice store and good people

Bayleigh was very helpful!

We had a great experience purchasing 4 dining chairs. Simple easy

Marcus was the best to work with!! He went above and beyond!

Excellent service & great customer service

We loved Ashley in Florida. And we love Ashley here in the Boro.

This was the best experience I ever had a furniture store I was in and out. First let me say if you want people who are knowledgeable straight forward and honest with you Marland Young and Marcus Haywood are the ones you want to work with very good hard workers. They listen to you and get it right the first time. So if you want the best furniture shopping Ashley furniture store in Murfreesboro is where you want to go

Great experience !!

Brittany was awesome and she handled our families situation with patience and care, we had a stress free experience, we highly recommend... Thanks so much!

Awesome experience! Thank you!

Very unhappy with Ashley furniture delivery service. You texted and emailed me the delivery date and time well in advance. You then called me and I said agreed to the date and time you set of 1:00 to 4:00 pm. The person representing Ashley furniture then proceeded to express the importance that I ensure to be present at the house at 1:00 - 4:00 pm. Well, after waiting for 1:00 - 4:00 pm passed and no delivery. I cancelled the dinner plans with my wife. The delivery service finally arrived at 7:45 pm. My wife then called the store to express her disappointment with your service. And the store representative gave another number to call. Very frustrating and disappointed with your service. This will be the last time.

While I liked my purchase, Ashley Store should make it to where they have there warehouse ship the item/purchase to the store for pickup.very inconvenient.

Jaylin Goodloe was very professional and knowledgeable of all Ashley products

Courtney is amazing. She took the time to show us all our options when it came to buying multiple pieces with their monthly payment. We're supper excited about our new furniture!

Smooth and helpful visit and transaction. Olivia did a great job assisting us!

If I could leave zero stars, I would. Worst furniture purchase experience I’ve ever had. No one is on the same page at this place. Any time I called to get answers I would just be told to contact someone else. Warehouse, manager, AND salesperson all told me all pieces of my couch were in, only to get to the warehouse to pick it up and find out it’s still missing a piece. Yet no one could tell me why I was told it was all there in the first place. All of this after having my date continuously pushed back and the only way I knew of it was calling to check myself. Call customer support line and they were unhelpful and could audibly care less about the issues. Will NEVER buy from Ashley again.

We had an excellent experience at the store in Murfreesboro. Olivia was very helpful and knowledgeable. She was able to help us figure out exactly what we needed.

My husband and I went into Ashley and had the BEST experience when we were greeted by Ellen we told her we had a certain budget and fell in love with a couch and table. Her and Tim sat down with us and made it happen! They were so easy and fun to work with. They were such a great team together and we will continue to buy furniture through them every time! Thanks Ellen and Tim!

My husband and I just had one of the most delightful and stress free experiences at Ashley. The associate, Ellen, who helped us was so knowledgeable about the furniture and knew how to listen to our needs and all the research we had done. She found the perfect balance of sharing and giving us space to discuss amongst ourselves. We found our dream couch because of her service. Lastly, we had done a lot of research on Ashley furniture before going to the store and the furniture absolutely matched the advertising.

Very helpful and kind and they give great deals!

Experience was great until you have an issue. No one wants to help resolve the issues. I’ve been passed from person to person for days now, no one will get me answers or call me back. The headboard i have is broken, fabric snagged, and the box didn’t include screws for me to even attach it to the side rails. The box was undamaged so someone packages this box knowing they were packaging a broken item and now i can’t even get someone to send me any fixes for the situation i am in.

Very smooth and painless. Even though our customer relations associate was new, he was very knowledgeable and helpful. The management team did a great job assisting in the transaction.

The sales associate - Marland was very courteous and helpful. Would definitely recommend Ashley Homestore in Murfreesboro!

I has a great experience at Ashleys!

Katie did a great job.

Mike was awesome, he took us through the store and found the best pieces to fit our style and budget!

Purchased a sectional for our family room. Caleb was very professional and knowledgeable in helping us decide on furniture that would fit a specific area size. Will be dealing with Caleb again in the future for our next purchase!

First of all, if you go to Ashley Furniture, you ask for Olivia Allen. If she’s busy, you wait for her. If she’s not working, you leave and come back when she is working. Olivia Allen provided us with outstanding service, she is well-versed in the merchandise Ashley carries, what’s available, how to get it, and how to give you the best price on what you are looking for. We were treated like an old friend, never once felt pressured, and it was one of the best experiences I’ve ever had buying furniture.

They honored the price we found online that was cheaper then in the store price.

Are sales.person was Ellen. She was knowable about our item. Was very professional and couterious. I would go back and shop at this Ashley again if my wife and I needed anything else.

Sales team was great and very helpful!

Brittany was so very helpful!! We have a small living room and most of the sofas on your floor are huge. When we couldn’t find anything that would work, she went online and found a sofa that would fit. She made the sale for Ashley. You should think about having a few smaller full size sofas on your floor.

Made an instock pick up at warehouse pretty easy. thanks

Walked in, friendly customer service, no hassle buying, bought what I needed. Good experience

Timothy was fantastic, he was very helpful and not pushy at all. We goat a great deal on a bedroom suite and living room suite. Thank you Timothy for providing exceptional customer service to us. Much appreciated.

Ellen did such a fantastic job. She was able to help us quickly and make the process easier. She knew all of the product specifications and told me some amazing facts. I can't wait to work with her again for our next redecoration!

Brittany was our sales person and she was absolutely amazing!..She was patient is very thorough in her sales. She took the time to work with us, and if it was something that she didn’t know, she took the time to go find the answers I will be purchasing from her again.

Really nice sales team. They worked with us on pricing and we're happy. Delivery in a couple days, so we'll see how it goes.

Outstanding customer service

Knowledgeable and courteous sales associate. Not pushy.

If you're looking for fantastic furniture at a low price, head to Ashley's! The Murfreesboro team members are confident, eager, and knowledgeable about selling you the greatest furniture available for you, your loved ones, and friends. Mr. Grant deserves a big thank you for his help, kindness, and welcoming demeanor anytime we come in to shop!

Our sales consultant Bayleigh was knowledgeable about the type furniture we wanted and the firmness we needed. She had us try a few sofas and then took us to the perfect one. We ended up buying lamps tables and a rug and then a new mattress. All easy and pleasant..

My wife and I just moved to the area and we stopped by to get a couch and Ellen hooked us up with exactly what we wanted and needed! We came back a few days later and snagged chair to go with it. The service was that freakin' good, my wife and I refused to look elsewhere. As long as we're around and Ellen is still here, we will be buying our furniture from Ashley.

Had a great experience. Found exactly what we were looking for and had a very professional and knowledgeable sales woman who gave us a great deal on a new couch.

Ellen was an exemplary sales lady & answered all my questions & worked with me diligently to find what type living room furniture I needed. Ellen is the best. I was impressed with the entire team. You can't go wrong buying from Ashley Furniture. They care about you & Ellen was one of the top superior sales ladies I have ever met. I love my new furniture and she looked through the entire stock for a lift coffee table to find the perfect one. Her work was exemplary & thorough & she never rushed me. She takes her time to care about your needs & selections & thoroughly answers your questions. Outstanding quality in the furniture pieces that I bought. Very pleased. Zero interest for 2 yrs. The managers are very nice & work with you as well. I will continue to buy all my furniture from Ashley. Oufurniture I bought. furniture & informed team who care about the customer & helping you achieve your furniture dream ro

Mike was helpful and asked what I wanted and he delivered with explaining every detail and answered all my questions. Looking forward to receiving my living room set

Salesperson did an excellent job of helping us to pick out couch & loveseal

Tim was awesome. Very helpful. Great customer service.

Staff was friendly and courteous. I was in and out very quickly and financed A Chest of Drawers! 😊

Ellen was phenomenal!!

Great service

Trying not to Be rude …. Wrong couch delivered … waiting to find out what is going to be done to fix

Wonderful, knowledgeable and patient sales staff. 3rd time purchasing from Ashley.

I hate shopping for furniture and I hate salespeople. However, Olivia was great! She was the perfect mixture of being attentive and leaving us alone. We were shopping today, 12/10/23, for nightstands. She helped us find what we were looking for and wasn't pushy at all. We left feeling good about our purchase. I hope the nightstands are just as fabulous when we pick them up next week.

Marland was such a big help to me. He really listened to all my needs and got me the best deal possible. Thanks for everything!

Sandra took her time helping me pick every piece i wanted for my new home! Provided several options to choose from and gave excellent customer service! Will definitely buy from here in the future!

Our buying experience was great from start to finish. Tim was very good to work with and helped us make our decisions on our new furniture. He was very helpful and knowledgeable showing us different Sectionals to work within our space. Overall we feel like we made good choices on the different pieces and looking forward to delivery of our new furniture.

Jaylin was fantastic! He looked around with me and understood what I wanted and helped me see my Vision!

Great experience. She wasn’t pushy and very knowledgeable. We will be back.

Did not mean to buy anything when we walked in, but couldn’t resist with the beautiful furniture and fantastic prices. We were welcomed by Sandra, and she was a huge help! She wasn’t pushy or anything! Just asked if we needed help and was super kind and helpful! We bought a bed frame and mattress from her! We will go back for all our furniture needs! Thank you, Sandra! ⭐️⭐️⭐️⭐️⭐️

Very nice people who can help you and are not pushy

The white glove delivery service was not white glove at all. They rushed in and rushed out and left a lot of the packing on the furniture. For what I paid for on delivery was not worth it.

Great experience with Courtney! She met our needs and gave us a great price on our purchase.

I love this store. I have furnished my entire home through Ashley Furniture. My sale representative is Superman; he was quick, efficient and very professional!

Excellent customer service! Met my needs and went above and beyond to make sure I got the best price around.

Beware! I received a bed that was already damaged that I had to assemble. Apparently they only give you 3 days to report it. They then only offered to replace the parts. They sent the wrong parts and after calling again I have yet to receive the correct parts. What a waste of money! I’m just going to buy another bed from a better quality furniture store.

Never again

Saved a ton of money here

My husband and i were a bit upset because we were having issues online with our approval. I called the closest store which was an hour drive and marland assisted us. He resolved our order and account. Very professional. Thank you marland for amazing service.

Jaylin was great!!!

The guys were very kind and super fast and did an amazing job!

(Translated by Google) Excellent attention (Original) Excelente atención

I ordered a mattress, and the entire process was very easy and positive. Waiting to receive a call back to set up a time. Paid online. This was very convenient.

Outstanding service with Kati as al6.

I enjoyed my experience.

Very helpful and professional

Jaylyn was great. Loved our experience there today. Beautiful furniture.Thank you

Easy in and out !! Thank you

Delivery personnel were polite, professional efficient getting the delivery scheduled at the distribution center to go to the correct address was a nightmare almost 2 months and the making the store and warehouse we’re not communicating.

The person helping me (sorry, cannot remember his name) was so nice and helpful. Not pushy. No sales pressure. Very chill and had a good sense of humor.

Customer service was excellent! Very nice and patient with the customer and also very knowledgeable of what the questions the customer provided,

Marland was my specialist and did a wonderful job!!Was going and check out other stores but he was so nice and informative I decided to do my business with him.Thanks Marland !!!

Ellen helped me get the furniture I needed without me being there for hours. Everyone was helpful and seemed to be happy being there. Definitely made a difference.

Even though this store was under construction it was business as usual. Glad to have done business, Ashley has that warm home feel I look for when it comes to furniture. I always want my quests to feel as comfortable as possible, now here with my new home in Manchester and Ashley I can feel at home again. Thanks

The service was excellent!

Mike was a professional from the moment we stepped into the showroom. Through a few quick and painless questions- he was able to show us a set that met all of my wife's expectations. His knowledge of products, availability, lead times, whole room collections allowed us to make a fast and affordable purchase of quality products to furnish our nrw home. Mike has earned our business for years to come. Thanks Mike!

We had a great experience. Michael Woolfort and Brittany waited on us. He was very knowledgeable about the mattress and polite. I believe she was training but she was nice too. Thank you for guiding us to the right mattress for us.

If I could give a zero I would the whole experience was off when we entered the store worst experience ever

I'm very pleased with my purchase. Excellent service! Thx much!!!

Jaylin was an informative salesman - a true professional!

Nice salespeople. Good product.

I went in on a Saturday, completely planning to purchase a mattress and a sectional for our den. Made both purchases, using my Ashley advantage, had to bump up that credit line a little bit they were able to take care of that for me perfectly and still give me great financing terms. You can even overlook the very loud construction that's going on. My only and constant complaint with Ashley is that you have to wait so long for your items to be delivered, a couple of weeks is great but two months that seems like lack of stock, inventory or production crew. Another kudos, used to Ashley would bill you as soon as you make the purchase, so you are making payments on items you don't even have and that is after making a down payment as well. According to my salespeople that will not bill until after I actually get the items, so that makes me very happy! Thanks actually I can always count on you to furnish my rooms. The whole house is Ashley!.

Thank you for your help in replacing our broken dining chair. We were able to get it same day!

We needed a love seat due to remodeling. Salesgirl listened to our needs and found the right one for us.

Nice furniture

Our salesman Mark, was awesome. He was kind, knowledgeable and helpful.

Maurice delivered our couch today all by himself he did an exceptional job! He rocked it and for doing it all by himself! Thank you so much!

Mike & Katie & Marland brought their best for my wife and I. They helped us with a corner chaise sofa and a king tempurpedic bed. IN a chaotic stupid world we all live in. IT TRULY REFRESHING TO FIND CARING COMMON SENSE FOLKS TO HELP US THRU OUR JOURNEY OF LIFE GO SEE VISIT THE BEST 🏆🏆🏆🏆🏆🏆

Our salesperson, Jaylin, was very knowledgeable and helpful. He was able to negotiate and we felt we got a reasonable deal. We were happy that the sectional we wanted was in stock and we were able to get it the same day.

I found what I was shopping for. Sales personnel are very professional and friendly.

Hi Murfreesboro! I had one of the most disappointing shopping experiences of my life at the Ashley store in Murfreesboro. Hopefully my horrible experience will help someone else. Please read: After months of shopping for the perfect sofa I settled on the gorgeous Sophie sofa. I went to the Murfreesboro location and worked with Helen, who was careless, poorly trained, and very inattentive. I requested that the sofa be ordered in cream and ask to confirm with her multiple times that is was cream. She and the assistant manager assured me that I would be receiving a cream sofa. On the day of pick-up the Ashley warehouse rep loaded the truck with the furniture.After returning home during unboxing My fiancé noticed that the color was in fact gray and not the cream we ordered I called the Murfreesboro store in good faith and spoke with the manager Mark; expecting he would resolve this fairly. He did not! He bounced me back and forth between the store and customer service for over six hours only to say we apologize. They then told me that I would have to rehire movers and repay for a $150 truck to return the wrong sofa and then come out of pocket $450 again pay for more movers to pick up the correct sofa. I expressed it was not fair for me to come out of pocket an additional $600 for a STORE ERROR. After hours on the phone between customer service and store management their best resolution was to have a talk with the sales representative. To make it worse not only did Helen order the wrong sofa she also ordered the wrong table. Please don’t dismiss this as a rant. Let it be a warning from one neighbor to another. If they will treat one customer like this they will treat all customers like this. Shop ANY other Ashley as long as it’s NOT owned by DSG or in Murfreesboro.Your hard earned American dollar and customer experience does not matter to them.

Customer service in store was very friendly but had no idea you’re not allowed to return items that don’t fit and they sure don’t verbalize that during the purchase. Even brand new still in the box. They’ll only exchange for something else if it’s approved by a supervisor. Literally forcing you to only buy from them. For such a large well-known company, that comes across as a scam. I just wouldn’t be able to recommend this to someone else.

Ellen was super helpful!

Local Murfreesboro Ashley Homestore under renovation, but was able to complete order with Mike Woolfork’s assistance. Mike and staff work to assist and facilitate each customer’s order. There are some supply chain issues, still, but we are still satisfied with overall experience.

Please do not buy from this store. All the negative reviews are true. You will more than likely get a discounted price in the store, they will probably find you credit that will work for you, they might throw in some free stuff and promise you "white glove service". This is all a scam!What you WILL receive is the poorest service you can imagine, late delivery, INCOMPLETE DELIVERY, lazy installers that hide parts to not have to assemble, a sales team that says talk to service and an endless run around with no resolution. Do not buy from this store. But if you make a mistake DO NOT SIGN for an incomplete non-assembled product. Prepare to wait a lifetime for whatever needs remedy. Buyer beware. Lastly this is all for terrible quality furniture. If you are looking for affordable furniture in Murfreesboro go to FMO. Wonderful staff, competitive pricing, BEST DELIVERY and impeccable service.

Tim was great. Had left to call PC Florida store to ship to Mexico beach and were not able to arrange sale at that store. Called back and he had everything ready to go by time we returned. Appreciate the service

(Translated by Google) Excellent attention and careful service, they have everything you are looking for (Original) Excelente atención y esmerado servicio, tienen de todo lo que busques

Tim and Mike showed a level of customer that had been missed. Truly thankful for there professionalism too me!

Great customer service.

Jaylin Goodloe was very nice , personable and professional in assisting me in the purchase of a padded chair and ottoman.

Good customer care. Clear understanding of product.

Very helpful and patient

Great place to do business. They were able to work with me on matching the price of an item we purchased, and they also made a fast delivery. Will shop here again for sure!

Courtney was fantastic! Took care of all our needs. Super helpful!

My wife and I stopped by to look at adjustable beds. Thanks to the great service and helpful staff, we found just what we were looking for. We can't wait to have it delivered. We can't say enough about how knowledgeable and helpful the staff was in answering our questions.

Great buying experience. Didn’t feel pressured by sales people. They let us shop at our own pace, while informing us of sales, etc. Thank you to our sales lady, Helen. 😊

My experience at Ashley to buy a new Sofa was great. Marcus was helpful and fun to work with. I have been shopping at Ashely’s for 15 years. There products never disappoint. Thank you Marcus for helping me today.

Mark is a friendly & professional salesman. I will definitely use Ashley in the near future.

My recliner got zapped by lightning. I called the local store number, and you get a corporate system and no one spoke English I could understand. After many attempts, I finally figured out I had to go to the store and make a deposit for a technician to come out. No one at the store had any idea what I was talking about. However, one of the employees was very helpful and made some arrangements. We will see if I get a call from the technician to set up an appointment.

Katie was a pleasure to work with. Thank you very much.

Great service and friendly people!

Bought a recliner couch one of the recliners quit working now for around 2 months . Still under warranty and the GRT warranty said they don't have a service in my area that I can contact someone for a discounted price. I'm not understanding why I would pay for warranty and still pay for the repairs. If I had known up front that they don't cover in my area I wouldn't have bought from them and NEVER again will I purchase any ashley furniture after so many years doing so. And just try and contact this store is in possible they didn't even answer the phone for corporate.

Very great customer service and helped me find what I needed!!

Very poor service and we have to wait two weeks to get the right items. Delivery person was very rude and did set it up where we wanted.

Mike was amazing went above and beyond for me and my wife. I can’t thank him enough. Thank you Mike

Salespersons were very cordial and willing to work with me regarding price, pick up arrangements, time, etc I'm thoroughly enjoying my swivel, rocker recliner!!!

We bought a living room suit from Ashley furniture in Murfreesboro, Tennessee, and the rocking chair had a noise in it where it hit something and he said he was going to turn it in to the store, in which he didn’t then the left arm on the loveseat just falls down on the floor and they sent us the parts and the part for the rocking chair. They sent the parts but they sent us the wrong side for the loveseat and it’s just the material. I don’t understand how that’s going to fix the whole arm from falling off.. then we call so many times we get hung up on or say we gotta do all these things and no one gets back with us. This is a horrible customer service and it’s been a while since we bought it and we still don’t have it. The rest of the arms are sturdier and do not move like this one. It is not supposed be loose like that and fall down to the ground. I will never buy furniture from them again. The customer service here is not very good at all. Update 8/23/2023. Repair man finally made it out and fixed the rocker and went to fix the loveseat recliner and turned it over and found the right arm is significantly broken then noticed someone had tried to repair the left side where it had been dropped from what appears to be at some height and frame is bent. He also stated that this is not the way you would repair this and it had damage before we received it. So that means they sold us damaged furniture that may have been already used. Next step is the better business bureau. ASHLEY furniture is a total rip off company to do their customers like this. I just called them after he left was put on hold. Then hung up on. Typical response from this terrible company.

Everyone in the store was very helpful and they made the whole process go really smooth. The customer service is the total opposite. My footboard was broke when I received it. I called to get it replaced and rather than being able to go back to the warehouse for a replacement, I was made out to be at fault for not making sure that they didn't give me a broken product. Instead of replacing the broken piece and giving me what I paid for which was new not refurbished furniture. You want to try and fix it and waste more time as I wait on a response from you to tell me what can be done. If your policy is to sell people furniture as is then maybe you should take all furniture out of the boxes and make sure they're not damaged before you hand them over to people who are paying good money for it instead of putting the blame on the customer.

Shopping in your store was a very nice experience. The salesman was very helpful, informed, and courteous.

They salesman there are very and patience.

Excellent customer service, and quality furniture at affordable prices. Tim was very knowledgeable and patient.

Timothy was very friendly and helpful. Went the extra mile to find the piece of furniture I was looking for.

Was greeted with a smile & a nice welcome , we told him what we wanted He understood what I wanted & we looked until we found it I believe it was Marcus that helped us, He did a great job

Our sales person was very friendly and knowledgeable. She answered all our questions my husband and I are very pleased 😀

Very easy process. Got in and out very quickly. Staff was very helpful and friendly..

I lost my dad and son in 2020, and decided to get a fresh start by selling my house and moving, and of course, needed some new furniture. I talked to an Ashley sales rep who told me about a big sale on Saturday, July 22. I told her I would be back on that day. However, my daughter had a miscarriage on the 21st, and I was not able to make it in until the following week. The manager still honored the previous discount, and treated me like family instead of just another customer. Ashley Home Store will always be the place I go to for all my furniture needs!

I originally gave a good review because the salesperson was so helpful. Boy, did we get burned hard by these people. Not only did they slip a $600 protection plan on our invoice, but they didn't show up as scheduled to deliver our furniture. We were 10th out of 10 deliveries and they said our driveway was too steep! Lowes and Mattress Firm had been there the same day and had no problem getting up our driveway. I had to take a half day off from work and borrow 2 pickup trucks to get our furniture! THEN, they tell me I have to call the protection people myself for a refund of the $600. The warranty people tell me that only the store can credit it! My husband alredy went to the store and the manager told him they have no ability to credit at the store level!! I've spent hours on the phone with these people and nobody can help! Guess I'm going back to the store...and will keep going there until I get my credit. What they did to my elderly parents was even more disgusting. They called my 80 year old mom & told her she had to come to the store to pick up a rug they bought because it wasn't going to be delivered. So my 82 year old dad drove to Murfreesboro and they gave him a used rug that the public had been walking on. I pulled a bloody band-aid off it!! My dad didn't notice it and shame on Ashley Furniture for taking advantage of them that way! I dont know if all Ashely stores are this gross, but Murfreesboro sure is.

Stoped by today to get a couch. I was in and out in less than 30 minutes and I was able to take it with me same day.Timothy Grant was the sales rep. Really cool guy!

Ellen was very helpful and knowledge

The staff was professional, helped with all my questions. Thanks for a great experience and for helping me decide on a great investment and beautiful bedroom suite!

I’ve been shopping with Ashley for the better part of 20 years. They always do Awesome! As always they are able to provide my family and I with the furniture pieces that we need AND at a great price!!

Excellent service! The store associate provided in depth product knowledge.

Friendly, professional and helpful.

Sadly I had to give it at least 1 star. Sales team knew how to sell at a good price however delivery and set up has been a nightmare. I paid extra for this service and nothing about it has been ideal. Delay on first trip, moved back a week. Second, delivery they don't have correct hardware, moved another week back. Third trip, got missing hardware but still missing another bracket. This time driver states done is done on paperwork ( no mention of a bracket missing). Bought this furniture @ June 20th.... paid @$700 extra for delivery and set up. I have purchased $5000+ in past years and NEVER had this horrible of service.... BTW- this is still on going- still not fixed

Ashley was great! Answered all of our questions and got us set up with what we wanted not what she wanted to push. Will definitely be back and will recommend.

Sales people are helpful and let me to browse without hovering. However, after buying, you can't get in contact with anyone on the phone. I had an issue that could have been handled with a phone call but I had to drive all the way back to the store to resolve it.

Great inventory to choose from. Everyone was great especially our sales person. The bed specialist was great in getting us in a mattress that was best for us.

We had a great experience at Ashley Furniture this past week! Found exactly what we were looking for and Ellen was great--very professional and helpful! Thanks!

Personnel were attentive and so well informed about furniture and mattress. This is the first time I buy at Ashley Store and I will definitely will come back.

Courtney did amazing job. Showed different mattresses. Took time to answer our questions. No pressure. Got to bed of our dreams.

Awesome salesman. Great overall experience.

Pleasant experience. Nice people and not pushy. Returned to buy a coffee table. Salesman was nice but their policy isn’t right. They do not honor the prices posted on the website.

Helen was great! Helped me throughout the entire process and will def be back!

Our sales woman was incredible. She went above and beyond. Answered every single question and got us in and out with everything we needed. We will be back!

Courtney was very helpful and kind. She listened to my list of desires then led me to just the piece I was looking for. We couldn’t be happier!

Ellen did a wonderful job!!!

Great selection friendly service!!!

Great experience . Our sales person was Ellen and she was amazing!

I needed a particular type of chair, and I had the best service from my consultant. She looked up & showed me options on line- and I did end up buying 6!

Our sales person did exactly what we needed her to do. We started looking in the spring and just went and sat on the couch we thought we wanted. She answered our questions that day and gave us a business card. She did let us know about the finance option, but did not push when we said no to it. Today, she once again answered our questions and told us our options. She even stepped away and let us discuss matters. In the end she had an easy sell today because of her patience.

Marcus Haywood provided the best customer service!

The representatives were a great help, attentive, and very friendly. Plan on returning in the near future.

System was down and I still have no delivery date. Very frustrating but Heather was nice and helpful.

Working with Marcus was a pleasure. He answered all our questions and was very knowledgeable. We made our purchase feeling well informed.

My recent visit to Ashley was an amazing experience. Lydia’s knowledge, listening skills & warm helpful nature made my decision & buying process seamless. I have been a loyal Ashley customer for years & will continue to be in years to come!!!

Hopefully, they will make it right, but for now I DO NOT RECOMMEND YOU MAKE FURNITURE PURCHASES THROUGH THIS COMPANY. IF YOU DO PLEASE BE SURE TO READ ON THE WARRANTY AND ASK AS MANY QUESTIONS NO MATTER HOW LONG IT TAKES. My husband and I are very intentional about our purchases and always pay off our balance very quickly. Recently my back went out and we purchased a temperpedic mattress with an adjustable base. We also purchased a new king size bed frame. It took a few weeks to get everything in, but it is all truly lovely and amazing. The mattress is super comfy and has made a huge difference with my back. However, not even a week after having our bed the foot base hydraulic motor blew on the adjustable base (see below). This was when our problems started. The warranty company Ashley chose to do business with and the steps they DO NOT have in place to help their customers when they can't get a call back is why I am even writing this review. My hope is they see this and finally, after two months, help us get our base fixed. Our base broke, and not by misuse on our part. We were in bed adjusting everything when the motor blew and the hydraulic broke. We took all the pictures and filed a claim. They made one attempt to call us that Saturday morning after we filed the claim, but missed it while we were outside. We have called back, emailed, filed a new claim, called the store, gone into the store, and still nothing. It is June 11th 2023. This company's integrity and dedication to their customers after the final sale is what I am reviewing. It is what matters most about a company, and this place definitely misses the mark currently. My hope is they do better for others, and they help me get my base fixed.

It’s really surreal of an experience I’ve had with Ashley’s Furniture. I held off on every buy anything new until I bought my first home. Did that and finally spent days shopping to eventually find a combination I loved at Ashley’s furniture. Now the sales lady was pretty amazing. Super nice and informative. However.. she failed to let me know it would be 8-12 week delivery. So $11k later.. I’m finally getting my mattress delivered. These guys were great and waited an extra 10 minutes for me to make it home. However, the shipping on the remaining of the furniture was a nightmare. Was told 8-12 delivery so I miss work for it. I get text saying enroute and no tracking provided. Come 12, I call and they say they are delayed but on the way. So I wait longer, though now I’m going to be late picking my kids up. I call 2 hours later and they say I’ll get tracking when they are heading my way. So I leave to get my kids when half way in, I get a doorbell notification that they’re there. They won’t wait on me to get back. They blame the software for lack of info even though I called 3 times total pertaining to this delivery. I call back to reschedule and they argue with me saying “they tried to reach you and no one was there”… I have video recording of our doorbell convo, my friends. ;) Another week goes by and I have to have someone else stay at my house cause I can’t afford to miss another day of work for propel who can’t even get proper communication down. Everything seemed delivered well enough. 1 week later, water spilled on the table and instantly takes up the coating?!?? Like is there no form of protection finish on these things? Then my headboard falls down on one side cause the small screws aren’t enough. I’m borderline scared to even use the stuff I bought out of watching my $11k investment fall apart rather quickly. I haven’t been in my home 2 months. Haven’t had this furniture 1 month. I’m not even home remotely enough to justify the wear and tear it’s showing. Horrible delivery experience. Horrible communication skills - throughout the company as a whole Quality is not as it should be, for the price

We had a great experience, the process of buying a mattress and a new bed was very easy and fun. People where very helpful and definitely will come back for our next purchases!

The staff was very friendly and not pushy. Mark was fantastic at showing us different options in tge same kind of style we were looking for in our bedroom. Great to work with, will do it again!

Katie was great! She listened to me and thoughtfully considered what I needed when they didn’t have what I wanted in stock.

What an experience! We have been looking for a new sectional for awhile now and decided to check out Ashley on a whim. So glad we did! They have a such a wide selection and our salesman Mike was freaking awesome! He took his time with us and showed us the type of sectionals we were actually looking for. Let us browse and didn’t hound us (which is a huge plus for me) he helped us measure what we needed and even helped us out getting it delivered. I mean what else could you ask for! We will definitely be going back for the rest of our furniture needs!

They have a great variety of choices. My salesman, Mark, was wonderful! Support staff was also great.

Great experience! Couches are beautiful! Quick and professional delivery!

Ellen was very helpful and very informative and willing to check on some things for me. Regards Betty Jo

Thanks 🙏

The people that suppose to install our bed delivered the bed and then said... Ops we forgot some parts, we will be back in 15 minutes... 6 hours later and no one showed up! Customer service no help at all! We have called so many of them and all we get is "sorry" "no idea what's going on" "we will call you in 5 minutes".... And no one called or showed up! I missed my appointments waiting for them to come back or call but nothing..Horrible horrible experience!

Great salesman, explained all financial portions and product details

They were amazing and I had help from great people

We visited multiple stores when looking to furnish our new home’s bedroom. After a slight hiccup in pricing, our original price was honored and we walked out with a beautiful bedroom set with new mattress. Tiffany, Tim, Mike, Matt and Josh went above and beyond to ensure our physical and financial comfort. We will be returning when it’s time for our next home furnishing project!

Paid for assembly and they left our furniture and assembled nothing. Delivery guy knew nothing about it. Called the local number they provide and it routes you to a call center out of the country. This company is horrible and has horrible customer service.

Both sale men was very helpful

Tiffany was a pleasure to purchase from.

I was told 2 weeks ago when I purchased my furniture it was in stock and would be delivered on Friday. Last Friday I was told oh no it’s not in stock and it will be 2 weeks. Now a week later I’m still being told 2 weeks’. Very disappointed and probably will not purchase anything again from them!

Good selection, helpful associates, transparent pricing at checkout

Great staff. Had an excellent experience they made it personal one on one experience, and not just business

Just stay away. Read the reviews. I also had a horrible experience with Ashley. I now have a furniture issue I need to address. I live 1.5 hours away from the store. Since every time I go to the store no manager or help is available, I called to see if I could speak with management by phone or, if not, will the manager be in-store Tuesday or Wednesday. After going through the automated caller menu, the recording said the store is closed. It isn't.

I knew what I wanted process was easy My sales person Ellen was professional and a delight to work with .

Tiffany and Mike did an excellent job explaining the mattresses to me and helped me find the perfect one.

Lydia Belay was very helpful she found me exactly what I was looking for.

Ellen was so helpful and informative. She did a great job for us!

Punctuality, quality of service

Great prices they went above to help me with my purchase and removal. Highly recommend! Thanks Katie and Mike

.Very helpful and not pushy.

People were very rude. Watch out for exuberant fees for delivery and furniture protection.

The gentleman who helped us was very knowledgeable and helpful with our purchase of a sofa and loveseat. He did good he explained the protection plan as well as help us with a delayed delivery.

Excellent service

It was a great experience.

The salesperson Katie was very helpful and friendly! She worked out any issues we had and got us a great deal!

It was an absolute pleasant experience!! Mark Uchendu was professional and friendly. He's fairly new, so when we had questions that he couldn't answer, he sought out the right person to get the answers, which definitely helped in our decision making! Michael (Superman) assisted Mark in the final sale and know Mark will learn a great deal from him. Super knowledgeable, hence maybe the Superman title! I highly recommend this Ashley Furniture location.

Excellent

Salesperson was very friendly and appeared to understand our needs. My only negative comment would be how the staff pushed so hard to sell the protection plan

Mike Woolfork was a pleasure to work with. We came in looking for a new living-room couch and Mike was able to order the exact set we were wanting. We value great customer service and had a great purchasing experience. We highly recommend Mike and will be happy to send him any referrals we can. Thank you Mike and Ashley Furniture.

The staff was very helpful and very polite

Excellent attention !!! Thank you

Ordered two couches and a cocktail table with the protection plan on 4/8/23 from Lydia Belay. Waited one week and then confirmed my delivery on 4/17/23 for two weeks, today 4/28/23. Called to confirm again as I had not heard anything and it was nearly noon. They reported they lost the furniture and cannot be delivered until 5/5/23 now. No warning or notice to me. Now I have lost time from work, and when asked for compensation was not given any. Phones continuously breaking up when dealing with delivery company that is outsourced. Asked for a confirmation email and it takes "24 hours" to receive, then asked for an extension for when I don't get that email I can call back directly, you guessed it they don't have extensions. If you are going to spend thousands of dollars like I have expecting furniture to be delivered at the time they set, additionally to expect a notice in advance that it won't be, shop somewhere else. Disappointed and will not return for any other furniture.

DO NOT SHOP HERE, UNLESS YOU WANT TO PAY FOR DAMAGED, USED FURNITURE!! In February, we purchased a new dining set, but when it was delivered, all of the furniture had damage & looked used. Black paint on chairs, chipped wood, damaged cushions. The delivery guys told us they don't take furniture back, and we have to file a claim with Ashley to get it replaced. Ashley said they can only send a technician to repair the damages. This is ridiculous! We paid over $2k for NEW furniture! A technician finally came on April 20. He said new parts have to be ordered, and when they arrive, we have to contact Ashley to get another technician out to do the repairs. I've already missed one day of work for him to come out & take pictures. THIS IS UNACCEPTABLE! It's almost May, and we're still stuck with this damaged eyesore table!

BEWARE!! They do not sell new furniture!! We paid over $2k for a NEW dining set, and every piece had damage like it was used! Seats have snags, wood is chipped, black paint splattered on two of the chairs, cushions dirty,... They claim all they could do is send a technician to repair (2 months later). He has ordered the new parts & said when we receive the parts, someone will come back out to repair. This is unacceptable! We paid for new furniture, not a repaired damaged product. Will never shop there again!

PATHETIC customer service. we bought furniture worth more than 8k and most of the items were shipped late and the delivery guys simply left the furniture in the hallway! Half of the furniture has defects and needs to be replaced. Called customer service, was on hold for 35 mins, and there was no supervisor to even talk! Eventually the customer service agent "Laura" came back and said let me transfer you to the manager and she simply transferred me to a deadline! where I kept waiting for someone to answer but no one answered. They don't care for customers after the sale is done. They are very sweet until you buy the furniture but cannot keep up with the delivery or quality! The level of frustration and inconvenience is just not worth it!!!!

Lydia did an amazing job! Thank you much! Mike was helpful for the sleep study as well! And the tea tree oil tip. They were fun and easy to talk to:)

Katie & Michael both helped my husband and I and were a delight to work with. We have shopped in many furniture stores over the years and honestly this was the best furniture shopping experience we have ever had. I actually came in three times in one week and each time they both spent so much time with us, they were very friendly, knowledgeable, and in no way pushy at all. I hardly ever do reviews but I felt since my experience was so outstanding that I just had to. The store was extremely clean and I loved how they had so much furniture but didn’t feel crowded at all. They do a wonderful job with displaying their furniture sets. We purchased a queen bed with a headboard and footboard, 2 nights stands, a mattress set, all new family room furniture and a buffet/sideboard. Ashley furniture in Murfreesboro has wonderful prices. I for sure will be recommending Ashley Furniture to all my family and friends. I am a very satisfied customer.

The Furniture is very cheaply manufactured. The quality is very disappointing. Ashley furniture has been a complete nightmare to work with. They will not return phone calls or honor the warranty. Buyer be aware. Do not spend your money with this business. I recommend you go elsewhere.

We had a very good experience dealing with Ellen in the purchase of a power lift chair. She was very knowledgeable and helpful.

Sales rep Marcus was totally awesome. Very happy with the service! When we need anything else, we will be back.

They charge much more in store than prices on line. I purchased a sofa, loveseat and recliner in store a cost just over 2000.00 only to find it was only 1500.00 on line. I caution anyone shopping in store to clarify prices and don't answer when they ask what's your looking to spend as they seem to make up prices to match what you're looking to spend. That's why they don't have prices on the item. I'm so mad I can't see strigh. Why would such well known store RIP customers off?

Mark, Very professional and patient. Wonderful experience with understanding the product and quality of furniture.

Love the furniture but make sure you study the contract. We we told by our sales person that the end tables, coffee table would match the bedroom. We very much like to color. When finally delivered 3 weeks late the color did not match. Creamy white versus a gray white. I called, got the run around and then finally Nope and did you read your contract. Oops on me but after spending 20k in the store and explaining that i would buy additional items I was told to pound sand. Frustrated for sure because I really enjoyed my past purchases and i will do no more.

The salesman was very courteous and helped me to find just what i wanted.

Great customer service. Ellen brunetti was very friendly & helpful competitor prices rooms to go!

Excellent no pressure shopping! Helpful, knowledgeable staff, and wonderful selection.

Pretty disappointed. Ordered in December with a 4 - 6 week wait time. Still haven’t got it. Can’t seem to get any one from any number I call to give any sort of good date when it will come in. Finally had to cancel. The run around I got seemed as though an 11k purchase isn’t enough to get the items to you when told.

Great service and great customer experience.

Everything went fast and sales person was informative

Damaged furniture requiring multiple deliveries over 4 months. Would not work with me to deliver in boxes.Will never buy from Ashley again.

I found the associates both friendly and helpful. It was a good experience with no pressure to purchase

I am having an absolutely horrible experience with Ashley Furniture. I purchased a sectional set from Ashley Furniture on March 5, 2023. I initially told the salesman I wanted to pay majority of the balance using gift cards but needed to wait until I received a refund from a different furniture store. The salesman told me that in order to lock in the price I needed to open a finance account that day and to come back to the store once I received my refund and use the gift cards to pay down the balance. On delivery day, the delivery guys didn't know how to put together furniture and delivered it unwrapped. One of the pieces had a rip and the cushion on top had noisy plastic inside. I called the salesman and he said if I called the customer service number I could not be refused replacements since they came damaged. I called customer service and was told that the delivery guys didn't close out my order because I didn't sign anything saying that the furniture was delivered so they couldn't request replacements until the next day. I called again the next day, sent pictures of the damage and was told not to worry about the cushion since I couldn't take a picture of the inside, it would be replaced. I then received a very unprofessional email from the manager using texting language and incomplete sentences saying that I couldn't get replacements and a tech needed to assess the damage. If it wasn't repairable they would then replace the pieces. This was NOT what I was told initially. She said someone would contact me within 24-48 hours, but it has been 6 days. I went to Ashley Furniture today and was told that I couldn't pay using my gift cards because the furniture was delivered and needed to pay via the finance company. The finance company will only accept payments from a bank account. This has been an absolutely horrible experience. I have been completely lied to and tricked into opening an account so the salesman could make a sale causing me to pay with money I do not have when he assured me that I could still pay using my gift cards. I would never recommend a store like this with such unethical practices.

I'm having an absolutely horrible experience with Ashley Furniture. I purchased a sectional set from Ashley Furniture on March 5, 2023. I initially told the salesman I wanted to pay majority of the balance using gift cards but needed to wait until I received a refund from a different furniture store. The salesman told me that in order to lock in the price I needed to open a finance account that day and to come back to the store once I received my refund and use the gift cards to pay down the balance. On delivery day, the delivery guys didn't know how to put together furniture and delivered it unwrapped. One of the pieces had a rip and the cushion on top had noisy plastic inside. I called the salesman and he said if I called the customer service number I could not be refused replacements since they came damaged. I called customer service and was told that the delivery guys didn't close out my order because I didn't sign anything saying that the furniture was delivered so they couldn't request replacements until the next day. I called again the next day, sent pictures of the damage and was told not to worry about the cushion since I couldn't take a picture of the inside, it would be replaced. I then received a very unprofessional email from the manager using texting language and incomplete sentences saying that I couldn't get replacements and a tech needed to assess the damage. If it wasn't repairable they would then replace the pieces. This was NOT what I was told initially. She said someone would contact me within 24-48 hours, but it has been 6 days. I went to Ashley Furniture today and was told that I couldn't pay using my gift cards because the furniture was delivered and needed to pay via the finance company. The finance company will only accept payments from a bank account. This has been an absolutely horrible experience. I have been completely lied to and tricked into opening an account so the salesman could make a sale causing me to pay with money I do not have when he assured me that I could still pay using my gift cards. I would never recommend a store like this with such unethical practices.

I purchased a sectional set from Ashley Furniture on March 5, 2023. I initially told the salesman I wanted to pay majority of the balance using gift cards but needed to wait until I received a refund from a different furniture store. The salesman told me that in order to lock in the price I needed to open a finance account that day and to come back to the store once I received my refund and use the gift cards to pay down the balance. On delivery day, the delivery guys didn't know how to put together furniture and delivered it unwrapped. One of the pieces had a rip and the cushion on top had noisy plastic inside. I called the salesman and he said if I called the customer service number I could not be refused replacements since they came damaged. I called customer service and was told that the delivery guys didn't close out my order because I didn't sign anything saying that the furniture was delivered so they couldn't request replacements until the next day. I called again the next day, sent pictures of the damage and was told not to worry about the cushion since I couldn't take a picture of the inside, it would be replaced. I then received a very unprofessional email from the manager using texting language and incomplete sentences saying that I couldn't get replacements and a tech needed to assess the damage. If it wasn't repairable they would then replace the pieces. This was NOT what I was told initially. She said someone would contact me within 24-48 hours, but it has been 6 days.I went to Ashley Furniture today and was told that I couldn't pay using my gift cards because the furniture was delivered and needed to pay via the finance company. The finance company will only accept payments from a bank account. This has been an absolutely horrible experience. I have been completely lied to and tricked into opening an account so the salesman could make a sale causing me to pay with money I do not have when he assured me that I could still pay using my gift cards.

Fantastic. I’m a sales person, so I am a very tough sale. Michael was outstanding.

Marland was extremely helpful and very professional!

My wife and I went into Ashley for a furniture piece. Ellen, the associate that assisted us was very professional, kind and knowledgeable. We were in and out in no time with our new piece arriving within 7 days!

Salesperson was very nice and professional, he made our experience very enjoyable

I was on the fence about ordering from the local store versus online store. Very glad I went in the store, I got a great price.

Courtney was very knowledgeable & helpful.

Good salesman -- helpful to work with me to arrive at the couch and bed we needed at a good price.

ellen very nice and knowledgeable about the products. i am very impressed on their program to give back to community

Everyone at the store was so nice. We have our two grandsons who will be living with us so we needed furniture for them. Extremely helpful and easy.

Ordered over $10K worth of furniture back in November we were told at the time of ordering majority of it would be in by our move in date at the end of December, when the first shipment arrived we got a uhaul and found out the day of our pickup they closed the warehouse so they rescheduled it and we rent a 2nd uhaul and go to pick it up the following weekend and only get half of our sectional and 2 dining room chairs so we wasted money on 2 uhauls for not even half our furniture, they then gave us free delivery and we were told our furniture would be in at the end of January, we just received our last piece of furniture yesterday March 11th. We also still have a half built bed in our bedroom that isn’t fully assembled and the pieces for the bed have been there since the beginning of February when they delivered it with no hardware. They then came on March 9th with the hardware to build it and still didn’t have all the hardware but they told us they would come back later the same day with the rest of it. We waited till 1:00 in the afternoon to call to see what was going on and find out they don’t have the hardware and weren’t planning on coming back they left our mattress and box spring against the wall and the half built bed in the middle of the room blocking everything where we can’t even put the mattress and box spring on the floor we asked if they could at least send somebody out to disassemble it until the rest of the hardware comes in and they couldn’t do that we asked where we are supposed to sleep and we were told by the customer service agent we can sleep on the sectional we just bought and wait 7-10 business days for the hardware and then said that’s all they can do and aren’t able to help us, we then call the store and they said it’s out of there hands and they can’t do anything to help. My wife and I have now slept on the sectional for 3 nights in a row we haven’t heard back from anyone and don’t know what’s going on with the pieces to our bed or when it will be built. If you are looking for furniture stay far away from Ashley furniture

Krys was awesome! she went the extra mile to get me the deal i wanted!

Courtney was knowledgeable and helpful. Made the whole process easier

Great experience, Krys was personable, knowledgeable, patient and very helpful. 😊

Great working with associate JAYLIN, who was very patient with me as I wandered & roamed throughout the store looking to spot certain items. The checkout system seemed slow & it took a while to go thru process.but otherwise enjoyable!

Friendly not too pushy. Now that I have ordered I can't believe it takes 2 months to receive.

Had a great experience buying furniture here! Marcus helped us buy everything, he was very knowledgeable and understood our needs. Great prices as well!!! 10/10 recommend

The wedge of our couch was broken when delivered.

I initially gave a 5 star review because at the point of purchase that’s how I felt. The Salesman was polite and helpful as well as the manager that was on duty. With all that being said our sectional was delivered and severely damaged. I have called and left a message with no call back. Now we’re are left with no living room furniture for the next week. This was us giving Ashley a second chance after a terrible experience buying our bedroom furniture and you see where that got us.

Lydia Belay was awesome And Mike Woolfork ,in Murfreesboro, TN. They both made us feel very comfortable. They worked together to get us a great deal! We'll be back to work with Lydia again!

Jaylin was a really nice guy to work with. I ordered my furniture without any issues. Received a fair deal. I am a repeat customer and would definitely buy from Ashley again.

We were met with a welcoming smile and asked to help us. We were quickly directed to what we were looking for. Our sales rep was so pleasant and helpful. We found what we were looking for in a short time and we’re able to make a purchase the first visit. Great experience!!

Fantastic people they went out of there way to help The you lady Katie was very interested in making sure we got what we needed

Looking forward to our new bed! Thanks Krys!

Went into Ashley looking for a headboard and ended up buying a bedframe and sectional. The sales person who kept bringing up how she is the assistant manager showed us a few items. We found some we liked but let her know we did need the bedframe fast. We asked several times if it was in stock and she assured us it was and would be delivered on 2/18/23. Then we looked at the sectionals and she again confirmed it was in stock and would be on the same delivery. So we fill out all the paperwork and leave. We get home, which is about an hour or so from the store, and she calls and says a part of the sectional is out and she doesn't know if or when it will be back in stock, but that we could upgrade for $300 more and delivery date would stay the same. A couple days go by and she emails my wife and says its been delayed a few weeks. About a week goes by and my wife emails her for an update and she never replies so we call the call center who then advise us its been delayed till late April, early May. Thankfully the call center helped us get the order cancelled and we were then able to go to America signature furniture last weekend who sold us better quality, cheaper furniture, and got it delivered today on the date they said they would. Would not give the Ashley in Murfreesboro 1 star, but since it is required, I had to. Save your time and money and go elsewhere.

Update 5/30/23: We’re over a year in now, and our couch is still broken. AHM is who Ashley uses for repairs, and they are as ridiculous as Ashley Furniture. We’ve been scheduled 3 times for service and the tech doesn’t show up or their customer service tells me we weren’t actually on the schedule. We take off work for this and are losing money, on top of the $6000 we paid for a broken couch! Please take this as a warning and DO NOT BUY ASHLEY FURNITURE. Experience in the store was great when we purchased our sectional in April 2022. Unfortunately, one of the recliners was defective when it was delivered in June 2022. I called customer support and they sent a tech out who said the arm needed to be replaced. Some time passed and another tech came out and replaced the arm. It didn’t fix the problem and the tech told me to contact Ashley and let them know the seat was the issue. That was toward the end of December. I went straight to the store and was told a tech would be contacting me. I didn’t hear from anyone, so mid-January, I called customer service who told me there was no work order but she would start one for me. On January 31st, I received an email asking for pictures of the damage. I responded stating the damage was apparently on the inside of the couch and I had no idea what to look for. In addition the techs had already taken multiple pictures. Weeks went by, and I heard from no one so I called customer service again. I was told I’d hear from someone within 48 hours. So 4 days later I called customer service back and let them know I hadn’t heard from anyone. The rep told me I was actually scheduled for a service call on 2-21. I told them that no one had communicated this to me and he said he didn’t know why but it was in the system for 2-21. Today, 2-21-23, I’ve once again called customer service and am now being told that there must have been a scheduling conflict because the tech can’t come out and they’ll try to get me in tomorrow. We’re a tad over 3 months from owning this broken couch for a year, with no idea if and when it’ll be fixed. This is not good customer service, Ashley.

DO NOT BUY FROM THIS STORE. We purchased a Rawcliffe sofa and within 2 months it busted in 2 different places. We paid $499.99 EXTRA for the 5-year service plan. We began calling the store in AUGUST 2022 (got it in May 2022) to have someone come fix the couch for us. The store gave us the runaround, we called literally 20 times over several months (have the phone records to prove it) and still, we have a broke down couch we paid of $3000 for that we can't even use... We finally filed a claim in small claims court in Rutherford county. We won, and the judge ordered that Ashely Furniture had to give us our money back. It is now Feb 23,' and have again called the store MULTIPLE times, and they will not give us our money. They tell us Cooperate has to handle this and give us an 866 number that goes to a call center, who then tell us they can not handle the refund issue. DO NOT BUY FROM THEM. We feel 100% we have been scammed. Not only are they being dishonest they sell you high-dollar service plans, that no one honors and you are just out of luck. PLEASE take your business elsewhere.

Jaylin was incredible. He knew exactly what we wanted. I feel certain we will choose Ashley for all of our future furniture investments.

If you purchase ANYTHING using their in-store interest free financing scam, you are stuck with the product once it leaves the building or gets delivered…period. It’s unethical and no one should buy anything at Ashley or at least this location.

Garbage return policies; garbage delivery promises; just bad in every way. Get your furniture from anywhere else…Amazon, Price Point, Haverty’s, Big Lots, Dollar Tree, or even Goodwill. You WILL get ripped off if you buy from this Ashley Furniture.

This is just an update.Per the February 10 response to my original negative review, I emailed Ashely Furniture at their email address. Three full business days have passed and have yet to receive a response. Similarly, I sent a direct message to their Twitter. They responded that they would investigate it and get back to me. That last communication from them was on February 10. There is no indication they care about customer service at all!

Very knowledgeable

I knew I wanted it when I saw it...love at first sight for me!! Ashley had a wide selection of furniture. Store was clean and organized. All of the customer service agents were pleasant to work with. All and all I had a fabulous experience!

Saleswoman was not pressuring us to buy, but, buy. Was very helpful and had access to detailed info in case she didn't have an answer. The selection ranged from laminate to real wood furniture in all sorts of styles, even some 70s looking stuff (blue velvet bed frames!). I highly recommend.

I was there a few weeks ago and after looking other places I returned to Ashley today. Just so happens the same salesperson was there and he remembered me. Very friendly and professional.

You - 8:23 PM DO NOT BUY FROM ASHLEY! Ordered furniture- was to be delivered by December 27, 2022. Was put off and off several times. Furniture finally to be scheduled 2.4.2023, truck breaks down. They asked us if it could be delivered the following day, 2.5.2023 and asked us our time preference. We told them Sunday delivery is fine but will need to be before 12pm. 12 pm comes and goes, no furniture, no call. Tried contacting all the numbers that have text me, called numbers that have called me, get a text response back “We are closed”. I had somewhere I had to be at 1:00pm but I waited around a little longer, 2pm still no furniture, no call. I left. 5pm I get a call, we are in your driveway, no heads up keep in mind! I had to call my neighbors to come and let them deliver the furniture. Had the pathway all ready and cleared, room empty. They dumped my furniture by the front door, did not unpack it, did not take the trash off and DID NOT ASSEMBLE IT! I will never recommend Ashley and will be contacting the BBB! Buyers beware!

Great job from our sales person. Very professional, knowledgeable and helpful.

Katie at Murfreesboro Ashley Showroom was helpful the moment we walked in the door. It took us only 15 minutes to decide what we were going to buy because of her knowledge of the items we were looking for. Thank you Katie! We love our new furniture!

We had a great service and everyone was very friendly

I sent my son and daughter for lift chair. They were impressed with the assistant manager whose name was Tim. They bought the chair.

Hands down one of the best experiences at a furniture store. From the start, Timothy was personable. He helped us through our uncertainty and answered any questions we had. I definitely recommend visiting and letting Timothy help you with all you furniture needs.

This store is ok. There are a lot of nice items but when I googled the same item, I found for a much cheaper price. Sometimes even half the price somewhere else Update: In response to your response, Ashley Furniture, I lowered my rating to 2 stars regarding the response as well. I am not sure if this is an automated reply, as is seems generic, but my question to you would be, why do I need to email you anything regarding a purchase? I clearly did my research while in the store and found the same products at a very cheaper price; therefore, it would only make sense that I did not purchase any items in the store because I purchased them elsewhere at a cheaper price.

Mike was great. Very nice and personable. No pressure just helpful

Thank you. I liked the service of the staff. They are friendly and helpful.

Salesman was very helpful and Ashley had the best selection of dining chairs, which was what I was looking for.

Our experience has been an absolute nightmare. The people who delivered our furniture were extremely unprofessional, were irritated when we told them we paid extra for assembly, and didn’t even have tools with them. They literally asked us to provide them with a screwdriver and everything they needed to assemble the furniture. That just seemed incredibly tacky considering we paid a few hundred dollars extra for white glove delivery and assembly. How do you drive around all day delivering furniture and you don’t even have as much as a screwdriver with you? They acted as if they’d never assembled furniture before, because they ultimately couldn’t figure out how to put the table together, and left us with a half assembled table. In fact, we’re pretty sure they damaged the table when trying to put it together, because the table is stuck in place where it won’t slide in or out for the leaf, so we basically just have an unusable table with a giant hole in the middle. Now they’re saying it won’t be until March until somebody can come and fix it. We went to the store to ask for help, and they essentially said they have nothing to do with the delivery people, but refunded the white glove delivery fee. Don’t contract out to a third-party delivery service that you refuse to stand behind or get involved with, because in the end, we bought the furniture from Ashley, so we expect Ashley to fix the issue. We will never buy furniture from them again.

Terrible. The furniture quality is low and the there is no longer a return policy only an exchange within 72 hours so make sure when you are purchasing something you know exactly what you need. The salesperson will lie to you and say you have 30 days.. you do not. Ashley customer service number has a supervisor Luz or something that hung up in my face because she had another call. Between the store and customer service they keep sending me back and forth back and forth. It’s a complete joke. $8000 wasted.

Ask for Mike. He listened to what we were after and took us right to what we needed.

Well, I posted a complaint a couple months and mysteriously it is gone. Emma and Matt will not return my calls and I have had a recliner ordered since July. Just to add to the story, after my post we received a call a couple weeks later that I would have a new recliner today! We have email confirmation. We call and they dont know anything about the delivery. As stated in my previous review I have an attorney involved. I dont care if it costs me 5x what the recliner cost. Its now about principle and I will not go away until I get a full refund or my recliner.

Will absolutely go without furniture before I try to purchase from Ashley Homestore in Murfreesboro, TN ever again. I have had nothing but issues from them. I purchased furniture on 9/5/22. We went months without living room furniture before finally having buy more furniture elsewhere. Now, I'm being stolen from as they will not credit what I paid in cash, in the store, towards my account on the one item that finally showed up undamaged. I hate leaving a review of this nature, but their other customers really should take this into consideration before doing business with them. I really hope this reaches someone higher up, as I would like to have a conversation with someone to hopefully this resolved. I feel wronged and stolen from to say the least.

I ordered a dining table and a bedroom set, the 2 night stands and the dresser arrived damaged. I called the customer service 5 times and every time they say a technician will contact me to fix the broken parts, no one contacted me.

My shopping experience at Ashley was wonderful! The sales staff didn't over do it with offering assistance & there was no high pressure selling. Katie assisted with my purchase & was very knowledgeable & helpful! I would recommend Ashley & definitely Katie to anyone looking for furniture!

Ellen was an AMAZING sales representative. She was extremely helpful and went above and beyond to get me everything I needed.

Excellent sales person and the price was right.

It was wonderful the people was great and looking good

We have visited twice and both times service was great and friendly. We recommend speaking with Mike (aka Superman) if you stop by.

Krys was my sales associate and she was awesome. Very friendly staff and nice store.

Friendly people. We were able to get in and out very quickly in time to eat lunch! Great customer service.

I've changed my review due to some issues I'm having with the company. The sales person Katie was very helpful and kind and I appreciate her. However, as delivery has neared problems have arisen. Calling the delivery number yielded a person with barely passable English who provided the same scripted answer over and over, even when the script did not match my question. Multiple calls to the local store where I made my purchase went unanswered. What's bad is the actions on the phone of a manager, Damon, who could not have possibly expressed a less caring attitude to the delivery concern I had. I was very put off. I will accept delivery. Whenever it comes. But Ashley Furniture can be assured that their manager's non-caring attitude, and the lack of solutions by their customer service, combine to ensure I'll never step foot in their store again.

A great experience with Chris. She was GREAT!!!!

Nice furniture

Mike Woolfork was great to deal with! Very patient and not pushy at all.

Krys Stringfellow was amazing made our purchase an experience and a pleasure to do business with Ashley!

Very good

Very friendly and helpful.

Michael (a.k.a. Superman) was awesome! He was very helpful, patient and kind from the get go with finding a sectional with recliners. Highly recommend purchasing furniture from here and talk to Michael! :)

Very professional.

Sectional was damaged on delivery. This has taken 18 weeks to get delivered so it is very frustrating.

It was a very relaxed atmosphere. Nice selection & Tim our sales person was great!

Our experience at your store was very pleasurable. Timothy Grant was personable and knowledgeable and had answers to all our questions. He was there if we had questions, but not overly pushy. We would highly recommend your Ashley store to anyone! All employees involved with our purchase were at the top of their jobs and very professional.

Tiffany was very helpful and friendly. Our experience was very good. Thank you

Worst experience ever. Do not order from Ashley. I ordered a bedroom suite in September and still haven’t received it entirely be end of year. Delivery has been to my house 6-7 times and either brought no parts or one or missing parts. I call customer service. They are nice when they get your money, after that customer service sucks! I call and complain and ask for help and still more delays and excuses. $7500 bedroom suite I’m sure it looks nice. I took old bedroom suite out so I’m sleeping on my couch for months. I’m sure I will need a new sofa when I finally get my bed. Still waiting after 4 months although I was told it would be delivered in 4-6 weeks. Haven’t offered me a discount partial refund anything. Have an attitude when you call about your order. Again pieces are beautiful- delivery and customer service sucks. Once I complete my bedroom suite I wouldn’t ever deal with Ashley again!

Kris is so polite and helpful! I saw what I wanted right away and came back the next day to purchase. We hired our own person to pick up, His name was given to us by Kris. Can't review that yet as it hasn't taken place. But so far so good!

Great customer service very helpful.

The sales associate was timely and courteous. It was a pleasant experience.

Pay more and get it else where or you regrate it, Bought a comfort set 4 weeks ago supposed to be mailed to me from Ashley two weeks ago just found out coming from third party seller package is lost and store manager refusing to refund our money or find our order or at least try been there three times she is on the phone with her boyfriend or husband fighting have no choice to take them to small claim court horrible experience super rude useless manager she is waist of time

Lydia was an awesome sales consultant! She was very patient with me and made sure I got the best deal! And made me feel like I was family! I will definitely come here again because she’s family to me know!

I haven't bought anything here in years, but I popped in today as one stop on my millions looking for the perfect wall shelf. Though I haven't found it yet, I had to stop and leave a review about the fabulous employee that noticed my quick pace, asked me for more specifics about what I was looking for, told me they used to have one thing that might meet those requirements, walked me over to where it used to be, apologized for not being able to help, and then let me go. The last few times I've been in, I have felt hounded to purchase something, but this was a breath of fresh air and a fabulous help. She saved me a ton of time, and I wish I'd gotten her name so she could receive kudos from her manager for making me more likely to come back to Ashley Furniture in Murfreesboro for my next furniture need.

I had a delivery 12/26 between 3:30 an 6:30. I followed the route all day. I got all ready for my bed delivery. At 4:30 ish it was heading to my house. Next thing I knew it is heading back to The warehouse and I get a text that the driver has arrived get ready to say hello. No one was here!. Know it is 5pm and no one can or will help me. I have no bed yo sleep on tonight and know will get me my bed to me. I will never buy ANYTHING from Ashley's and I promise I will make sure no one else does either. Absolutly no customer service to make a big error on their part right!

Trey was awesome. Very informative, understanding and helpful. Made it is easy and painless. Keep up the good work. Seems that everyone in the store was pleased to be there and they worked well with each other.

The service was really good and helpful

Well, I think some compensation is due here!! This is BEYOND RIDICULOUS So today is Saturday, Dec. 3, 2022 and the delivery guys just left and this was supposed to be my last delivery of all of my furniture and still they DO NOT have it all.My husband and I will be sleeping on our mattress on the floor until our bed gets fixed now. A gentleman called me Friday and said our bed was complicated and heneeded to know what we had so I went into the garage and read what was on the 2 boxes that where delivered with our 2 delivery. He said good that means we have all the parts. Well, when the guys got here today they tell me that they do not have the 2 post that support the Headboard and they don't have my other night stand.I think its time for me to call Channel 2 or Channel 4 News, this is beyond ridiculous. No one knows what anyone is doing. I emailed my sales rep., this week and haven'theard back from him. I DO NOT won't the Mirror that goes with my dresser anymore. This needs to be taken off my order B814-36 $185.01I DO NOT wont a delivery, text or call from (Jenny, the chatbot), or warehouse until ALL of my furniture, pieces are in and ready to be delivered.Its almost been a year I have been waiting for this furniture.Donna Howard Escalation SpecialistAlbuquerque, NM 87104731-891-3612She is the one that has been dealing with the warehouse and scheduling deliveries. Mike Woolfork our awful Sales Rep. which types in all caps when he does respond. I don't care who you are. If you are in sales, you must make it a priority to check your emails and he doesn't. He even says it's easier to get me by calling. I'm not calling someone after a certain time of night and sometimes it's easier and nicer for me to send an email versus call because of me being mad. He is located at Ashley Furniture 460 N Thompson Ln. Murfreesboro, Tn 37129 615-425-3339Delores Derr

Every single item we ordered from Ashley was delivered damaged, every single item had to be replaced, sometimes multiple times. The latest items we purchased, surprise surprise, are also damaged. We’ve called the customer service 800 number 4 times today to try and request a refund, yet every single customer care rep we spoke with would not allow us to request a return and refund. We were told by at least one service rep that Ashley has no return/refund policy and all sales are final despite their very clear refund policy on their website stating otherwise. We’ve repeatedly had the calls get disconnected, and had service reps laugh at us. This is by far the most unprofessional service we’ve worked with. Will never do business with or recommend any one else do business with Ashley Furniture.

We went to the store to buy a mattress found the one we wanted. Filling out the paper work it said delivery date would be November 11th I asked the sales lady about it and she said No don’t worry about that it will be delivered November 4th! Waited all day it never showed up, so I called and they said there is nothing they can do it will be delivered the 11th! Strike 1! The 11th comes and they delivered our mattress set it up and then told me it would take 24 hours for the mattress to resume full shape. One week goes by and the mattress is super high in the middle and the head and foot both slope down about 4 inches! I went to the store to tell them about it and one guy said no problem we will just send another one out! Then I get told I need to email them pictures I said ok which I sent them. Next I got a phone call that they were going to send out a technician to my house on Friday December 2nd as that date is coming close I haven’t heard from Ashley no text, email or phone call so I called today and got told that NO one is coming out and that they decided we have to sleep on this mattress for 90 days I told her no I will just bring the mattress back and they can give us our money back and she told me I can not do this! This lady was very very rude, horrible customer service! I am so very angry at Ashley Home store in Murfreesboro TN! This is not my first time shopping with Ashley my whole house is Ashley furniture! I have never had any problems until this store! They are very rude, lie and just give you the run around!

Awesome people and excellent customer care and customer service. I can appreciate the support and effort they put into helping me with my ideas I wanted to do with my home project.

The salesperson Tiffany Moore was very helpful and friendly while we were trying to pick out our two accent chairs. We enjoyed working with her as we made our decision.

Krys and Trey were so helpful! They made our experience very relaxed and pleasant.

Ellen was amazing 👏

Trey Bonnot at Murfreesboro Ashley store was great to work with in purchasing a new couch and loveseat. Very helpful, not pushy at all. Would definitely have him help us again.

Krys and Michael (Superman) were extremely helpful and knowledgeable!

Purchased a dresser from Ashley picked it up from the warehouse and it was damaged. So Ashley had to order another one. Get a call stating the new dresser came in but it was also damaged. So needless to say another dresser was ordered. My husband went into the store and told them what happened and said we had to call the 1-800 number. Person at the customer service line said we had to go into the store and there was nothing they could do since another dresser had been ordered and was due to come in. Received a call yesterday and was told the dresser will not be in because it's on back order. Went into the store today and was told that we had to call the 1-800 number and talk to someone after we already spoke with someone at the number who told us we had to go into the store. This is the worst. Ashley used to be decent but now it's trash. I will be sure to go to Rooms to Go or American Signature. It didn't want to give 1 star but had to post this

Very disappointed! Ashley furniture has really let me and my family down! I won't be buying anything else from them. So bad it doesn't deserve one star!!

We ordered furniture in September and on October 14th they made delivery attempt number 1. Not only did all our furniture come damaged, the driver went to the wrong house first tore down a power line and damaged the side of building, and the driver was confronted by the homeowner. The driver then gave false information to the homeowner. During the second delivery attempt they brought a full size truck and got 3/4 the way up our driveway and refused to complete the delivery. It is now Nov 15th and Ashley Furniture still refuses to pay for the work done to repair the damage their delivery driver caused. Do not shop here it’s not worth the hassle 🙄

Nice staff. Good reception. They were knowledgeable and worked with me to find the furniture I needed.

Krys Stringfellow at the Murfreesboro, Tennessee location was kind enough to help my family and me find exactly what we wanted and needed for our kitchen! Krys made what would have been an otherwise tedious process an absolute pleasure!

My daughter and I had the most positive experience at Ashley Furniture. Krys was so personable and went the extra mile to help us find the dining room set we were looking for and walked us through all of our options in purchasing our furniture. Definitely recommend going in to see Krys! She’s the best.

Friendly people and affordable prices...

Terrible customer service, numerous false statements and last minute switches. Have made many purchases here before, this was absolutely the worst.

Tim and Courtney were extremely rude and lack customer service. They consistently left out details of any interest rates, delivery time, and tied to pull the bait and switch tactic. I have been a long time customer and after todays experience I’ll never be going back. Today’s experience was extremely disappointing and disgusting. I’ve never seen two people have more attitude in my life. Oh, and not to mention the clucking hands, a.k.a. the rest of the Staff talking about us as we were trying to check out. It’s clear they need to do clean house of staff and replace them with people who understand the theory of customer service.

I should of read these reviews before shopping here. It is as bad as they say. They have nothing in stock, and everything is back ordered for months. I've been trying to exchange an item for months. Please avoid if possible.

If you buy the protection plan the outsourced company does not stand behind the cleaning of a product. They will find any loophole to not do what is promised. Ashley furniture does not stand behind the protection plan. They basically say that’s between you the customer and this outsourced company. I will not purchase from Ashley again. This is dishonest and wrong. They basically make you buy a protection plan but it is worth nothing! Total scam! I cannot believe a company as large as Ashley doesn’t have a better resolution or stand behind their furniture. When I reported to Ashley I spoke to 2 different managers from Ashley that both agreed the company needed to clean the furniture claimed but neither one of them could help or do anything. Their answer was to call back another day and make another claim. That’s insane! Why can’t people just do the right thing? Why can’t Ashley stand behind their protection plan? I have purchased a ton of furniture through Ashley over the last 6 years. They just lost a customer!

If you buy the protection plan the outsourced company does not stand behind the cleaning of a product. They will find any loophole to not do what is promised. Ashley furniture does not stand behind the protection plan. They basically say that’s between you the customer and this outsourced company. I will not purchase from Ashley again. This is dishonest and wrong. They basically make you buy a protection plan but it is worth nothing! Total scam! I cannot believe a company as large as Ashley doesn’t have a better resolution or stand behind their furniture. When I reported to Ashley I spoke to 2 different managers from Ashley that both agreed the company needed to clean the furniture claimed but neither one of them could help or do anything. Their answer was to call back another day and make another claim. That’s insane! Why can’t people just do the right thing? Why can’t Ashley stand behind their protection plan? I have purchased a ton of furniture through Ashley over the last 6 years. They just lost a customer!

Would give 0 stars if I could. We ordered furniture in September and still have nothing. Every time they have attempted to deliver the furniture it has been damaged TERRIBLY. Torn leather, stains, scratches, completely BROKEN. Do not buy anything from here unless you want to go months without furniture. 🙃

I waited a year for this bed. The headboard was bumped into a piece of furniture while being delivered. They did not record it needing to be fixed. Now I am paying for a bed that is scratched and they don’t want to fix it.

Tiffany was so amazing and help us so much. We love our new bedroom set thank you 😊 please go here I recommend it and ask for Tiffany !

The worst delivery service

Krys the assistant manager was very kind and helpful. She was very welcoming as I walked into the store. Asked proper questions to guide me in the right direction. Made the process easy. Had been to Ashley Furniture Store several times and never had that experience that Krys provided.

Friendly and very helpful explaining my financing options Edit: I made this review two months ago and have changed my mind. First, I still don't have any of my furniture. Recently, I scheduled a delivery for Dec. 24th, but they called and told me that more of my furniture is on back order, mind you I picked everything out mid-October and was quoted Nov. 17th. I gave it a couple of weeks. It's Dec. 21st. Nothing. At this rate, it'll be 2023 before I get anything, and they expect me to pay full price for everything. I'm a very patient person and hardly ever complain, but this is too much. I just want my furniture.

Ellen was especially helpful. She walked me through the entire store as I told her what I was looking for. Up front she was aware that I wouldn’t be buying that day and that I would be looking at other stores. She found exactly what I wanted in a sectional with great fabric and recliners. She gave me her contact number for any questions I might have later. I looked at 3 other stores with sales associates who couldn’t be bothered to show me around their stores. Those stores had nothing that appealed to me and if the staff couldn’t be bothered to help me I didn’t want to spend my money there anyway. Two days later I returned to your store to purchase the sectional shown to me by Ellen. A good sales person makes a huge difference in deciding where I spend my money. As I just moved, I will be needing several new pieces and will be returning to your store .

Great experience. We found exactly what we were looking for and Chris was very knowledgeable and thorough. They knew their products inside and out. And CC the 30% off sale yesterday was a nice surprise.

Tiffany was very helpful in my search for bedroom and living room furniture. Kind and courteous.

I order a table and chairs in March and did not receive it until October. The delivery process started with a critical piece to the table missing so I declined the order. The second delivery attempt came with a damaged table. I declined and asked for compensation and the rep said she would compensate me. The third attempt came with another incomplete order. This time another important piece was missing. I declined the delivery and asked to be compensated the rep agreed and told me I would be compensated for the inconvenience. I asked when my order would be filled on October 5. On October 3 I called and asked about my order and was told it would 2 more weeks. I asked the rep would I be compensated for this too and he put me on hold to confer with a supervisor and came back with an offer that I did not agree with and I asked him home much had I received in compensation so far and he said none. I was really put off at the point. I asked him had I been lied to get me off the phone and he didn't know what to say he said I should have received a code and the rep should have processed the discount while I was on the phone. I asked to speak to a supervisor and he kept trying to explain. I asked for a supervisor a couple more times. He finally puts me on hold for several minutes, comes back and said he wanted further explain and I told him I wanted to speak to a supervisor, he put me on hold for several more minutes and when came back he said it would be 45 minutes before I could speak to someone. I asked if I could have a supervisor call me back he said yes, took my number and until this point still haven't talked to a supervisor. This process was terrible and I will let everyone I can know not to do business with Ashley's.

We’ve been an Ashley customer for 5 years now and have come back (as our style changes, or we have a new addition to the fam to buy for) 3 times now! Olivia Allen is the last to help and inform us and she was knowledgeable and patient. I will say the delivery process is not up to par. Would strongly consider skipping delivery, if you do not have someone sitting at home and have young children. (Would just pickup in la vergne if you have the means). Other than that, good furniture for the price!

Not happy. I only gave 1 star because I actually like the chairs I ordered. #1- I ordered 2 chairs the first week in September and was told they would arrive October 1. I still don't have them and each time I call, the date keeps being pushed further out. Also wondering why I had to call and no one called to notify me of the delay. #2- I decided to finance the chairs because it's 0% interest and why not. My information was entered incorrectly so I was rejected by all of the financing companies. When I called to correct the error, I was approved, and THREE credit cards were opened in my name. I was sent cards from 2 of the companies, and when I called the store to ask which of them was actually paying for my chairs, it was a company that didn't even receive a card from. When I asked how this could have happened, the manager did not know the answer, and suggested I try back tomorrow. #3- Now I have to cancel 2 credit cards, which negatively impacts my credit score, which was previously amazing, hence the reason I was able to get approved for 3 credit cards. AND I STILL DON'T HAVE MY CHAIRS!!

Ellen was very helpful and a pleasant person to work with!

We ordered/purchased in-store, and it took 6 months to get our furniture. What a drag. To the defense of Ashley we made the purchase at the end of the "Supply Chain" shortage, our experience may have nothing to do with Ashley Furniture at all. The company could have done better keeping us updated. Our Salesman Mike was great and would follow up whenever we asked. The delivery gents were pretty cool, but did leave a few pieces of packaging in the yard, nothing of any severity. Outside of the time it took to get our purchase, Ashley Furniture did an outstanding job.

Mr. Grant was very patient with me. I came in with visions of what I was "thinking" about buying based on researching the Ashley website the night before. So glad I came into the store instead of buying online. The experience is much more rewarding because I could touch and see what I was getting. What I originally thought I wanted did not meet my interest once seen in the store.

Ellen was excellent and instrumental with our purchase and future purchases.

I purchased over $35,000 worth of furniture 4 months ago. Had problems from day one. Then finally after 4 months, service came out to repair electric reclining chair, love seat, sofa, bedroom set. 1st piece he starts on did not have a proper tool, told him were stores were. He text me 2 hours later, says I need to reschedule my service that he could not make it back. Meanwhile he leaves a couch turned upside down taken apart in the middle of my living room. Then last Tuesday deliver tables all scratched up. To make matters even worse customer service was non existent. So even farther, I got tired of couch upside down, I started to move it and my back went out and hurt bad. I do not recommend to anyone to buy Ashley Furniture as they do not stand beside products and the customer service is terrible. DO NOT BUY ASHLEY FURNITURE!!!!!

Horrible service the sales rep was really nice as he lies right through his teeth. I have waited over a month still never received my order. Had to go to the bank and get it certified and notarized and then they refuse to sign it. Call the better Business bureau they've gotten over 30 complaints about this store. I've canceled my order and if you put money down you're going to have to fight to get your money back. By law they can hold it up to 60 days I believe but that's it I better have my money back. Don't shop here you better off going to rooms to go..

I was looking for living room seating, open to recliners, sofas, loveseats, etc. I am a little particular and visited 3 other stores before making a selection at Ashley. These guys were so helpful, and they helped me find some great deals ontop of the already reasonable price. I highly recommend shopping at Ashley and there’s no doubt in my mind that I’ll be back soon making my next purchase

Two of the chairs delivered are uneven. I called and they scheduled a repair appointment for Saturday from 8am to 5pm. Stayed home all day waiting and no one showed up nor contacted me to reschedule. Just save your money and frustration and get your furniture elsewhere. I will be posting this in every social media platform to all my 100k followers Update: after my review posted, the repair guy called and said he'd be arriving in 30 mins. Not once was he apologetic about being an hour and a half late, he was also not prepared to fix my furniture. When I scheduled this appointment they specifically told me the repair guy would leave my furniture showroom quality.

(Please read )My wife an I went there an found the couch we wanted fell in love with it. They told us it would be 3weeks before it would come on, an we was fine with that. So we did the paperwork an because of the price we had to split it into sections hers an mine, so when they contacted saying her part was ready she gave them instructions we didn’t want delivery until the whole couch was in. A few days later the call me an said my part was in. We was happy so we scheduled the couch for delivery. So the night before delivery I threw out our old couch. They tried to deliver only her end of the couch. I was like we were told the whole thing would be delivered at once. So I called an they said my end was a month out I told them to take it back. Then I was called an the said 7 days I would have my couch. The whole thing,so delivery day was time came an went no couch. No phone call nothing called they said I wasn’t home I’ve been in the same place all day. Then they was like is your house white with a black mailbox. I live in an apartment so I ask them to call the driver and let them know they could come an deliver it to the right address they said they couldn’t do that because they don’t have the drivers phone number an it would be another week or so before I could get it delivered. I use to think highly of this place bought a bed room furniture from them. But after this this company lost a customer forever. I would advise everyone go an shop elsewhere

We purchased over 35,000 dollars in furniture about 4 months ago, we received bedroom set, lights not there, had to wait to come in, living room comes in separately, reclining chair comes ripped, sofa has problems with recliners, waited on reclining love seat, comes a couple months late, recliner has issues, phone charger don't work, our living room table set just came in Tuesday all scratched up. To make issues worse took a couple months for parts and for them to schedule service. Finally service man shows yesterday starts working on electric reclining chair to replace leather side, he realized did not have a tool, left to buy one, then texts me 2 hours later, says I need to reschedule my service after already waiting 4 months, leaves reclining chair upside down partially taken apart in middle of living room, call customer service to get resolution, was they could get someone out October 20th, So a chair taken apart and upside down in my living room was not a problem for them. I would not buy any products from Ashley Furniture, the product is not what they say it is and they can't support it. Above all their customer support is non existent. DO NOT BUY FROM ASHLEY FURNITURE!!!!!!

Ellen was awesome!

Tiffany was professional and personable, patiently answered all of my questions and did her best to soothe my nerves about the arrival time of my sofa. Would return to do business with her again when the need arises!

Tiffany was great, She was very patient and found exactly what I was looking for great price as well

Dustin was phenomenal, he was knowledgeable about the mattresses, and the bases, we talked him and the sleep expert, Mike, and bought our Tempur -Pedic, and glideaway base, overall a great experience, and definitely will be back!

4 months to get correct product. 9 delivery attempts with wrong items. Worst customer service ive encountered in over 20 years. Two word description: Professionally Incompetent. Once they have your money, you're on your own if they make a mistake. Dont expect your sales person to know a RAF from a LAF nor management to spare even a penny for your thoughts. Recommendation: Spend the extra money and goto Havertys or somewhere reputable.

Got a good deal

Let me start by saying that not only would I never recommend them to anyone but anyone who is currently looking there run.. it has be nothing short of a nightmare. From admitting to giving our paid for items away because we didn’t show up in their 7 day window to receiving a 3rd of our complete order the first time having to replace everything except 1 piece of a sectional being told I would receive a refund for all the issue I have and never received that to being told most recently my order was ready for delivery then being called a day later told I need to pick it up. Went to the warehouse to pick up and to my surprise it was suddenly lost. Then receive a call that now it’s being delivered from 515pm-815pm Friday to all the sudden today being told one of the 2 items being delivered is still not being delivered.. then in the last 15 mins received a phone call from their delivery driver that they will be there shortly. Advised that my time was from 515-815 he said I don’t know what to tell you if your not there you’ll have to figure out. Umm wtf we paid so much money to have so many problems…. Ashley’s sucks I will never get them my business again.

I had a terrible experience with Ashley. To start, my set continuously was delayed. The first time or two, I didn’t mind. But it was delayed almost 3 months from when I was originally told it would be ready for delivery. Once it was ready for delivery I received my set but 3 pieces had heavy scratches and dings. This happened TWICE! it wasn’t until the third delivery that my items were finally delivered to my house without significant damage. Don’t bother trying to go to the start to complain or find out any info. They say it’s all on there warehouse workers and will not do a thing to help. The customer support line is a joke as well. Spend over 30 mins just waiting to speak with someone only for them to not be able to answer when my items were to arrive or why they were arriving damaged. I highly doubt I EVER shop here again.

UPDATE: Ashley replied to my comment below. I have emailed and text the number provided and I received the same exact response or lack there of from my original complaint. This was not helpful whatsoever I have been calling this store over a month literally 7-8 times trying to get my couch repaired that is 3 months old. They keep giving me the run around and say my service date keeps changing. I’m begging someone please help me. This store took my money but can’t seem to figure out why service won’t come fix it.

Mike was extremely helpful and a pleasure to work with. We will probably come back just to buy from him.

Very polite and helpful staff. Took the time to make sure I had the match for my dinning room table. Shopping there was a pleasure.

10/10.

I am a new Customer that ordered a bookshelf bed in late June. ....today is Sept 9th no furniture....no reason no apology no replacement...no communication....we have had 7 different delivery dates and none have been fruitful....no call to say why it's not coming or if they even are or not....called to talk with corporate rep said she has no supervisor and there's nothing she will do...not even speak with anyone...at this point I don't want it...now they say I can't cancel .....Ashley is not the best. I will be going to rooms to go from here.... thanks for nothing Ashley and we'll be dropping off the other order to the Murfreesboro store we want no relationship with you any longer

Delivery Service is extremely poor. Delivery Customer Service was unacceptable and difficult to communicate and coordinate. In store management did not follow through. We purchased our furniture (3) months ago and we are still waiting for it to be delivered. Would not purchase anything from Ashley unless it is a in-store item.

Mike was very knowledgeable and helpful. Was able to get what I need with no time wasted.

Courtesy Answer all my questions and help me to gel best deal Thanks

My wife ordered a bed frame to go in our new house. When I opened the product to be put together the quality was terrible and the headboard was damaged. Went to the store today to return it and get our money back and because we didnt report the problem within 72 hours they wont give our money ba k and wouldnt take the product. One of the managers also called my wife a liar when she told them that the salesman told her that she had to take out a credit line through Ashley to make the purchase. He said he knew the salesman and he would never do that. We then called the customer service center and they tried to only give us 20% of our purchase back in store credit. They eventually gave us full credit but only because we fought with them. Once we spend the money that we are being forced to give them, we will never do businesses with them ever again. I suggest you do the same. Worst customer service i have ever had. PS: Ashley, do not bother to respond. You are wasting your time.

I bought cash a bed in November 2021. more than 6 months ago and I’m still waiting for it. Bad, really bad experience. I do not recommend to buy here . if they don’t have the product in stock don’t buy it, otherwise you’ll be hung waiting endless time.

Ok, We've about had it with Ashley at this point. After being scheduled to arrive on 5/31/22, the delay in shipping seemed appropriate. Then the bed was delayed (to 6/7) , and we understand things happen. Then delayed again (to 6/29) for a month. Then another month (to 8/9). Now we finally get a delivery, but it's only 3/4 of the bed, with assurances that the other part will be delivered this week. And once again, no still no part of the bed. They then charged my account for an item that I have not completely received, and we have had zero communication as to the delays and deliveries, only recourse is have to sit and hope something shows up, as what are we supposed to do with 3/4 of a bed. These are unacceptable business practices and we are extremely dissatisfied with Ashley furniture.

Customer service I’d give a 10. Associate Stan at the Murfreesboro store was wonderful.

Run, yes RUN. Was delivered a damaged love seat, tried calling multiple times, got no answer. Went to the store and it took an act of congress to get any help. Then tried to deliver a replacement that had been opened. On the 3rd try it has now been 2 hours beyond the delivery window. Got a text saying it would be 6 minutes. That was an hour and half ago. They won't answer their phone. Manager Mike is nice but everyone else is just the opposite. I've done my best to warn you.

First time ive gone into a A. F. store ..Went in looking at a new recliner.. I had a promo code online as well as free shipping on the model i wanted... Initially they said they couldn't use online discount code... they did some stuff on pc to work on price to match online... after a few min they had beat the online price by $3 so I ordered it on the spot... A great level of customer service was shown as well as being very polite & professional... Def will shop with Ashley Furnature again!

Walking in and we were immediately greeted and acknowledged by Dustin Peralta. He was very knowledgeable in his work, and had a solution to every question we had. He was so sweet and kind and one of the best associates we’ve had the pleasure of speaking with during our hunt for furnishing our home. By far, the best experience we have ever had in any Ashley HomeStore and in any furniture store we had been in previously. The rest of the staff were quite friendly as well, making our acquaintance and making sure we had everything we needed!

Don’t buy from this place!!!!!!!!!! They don’t keep their word an have to wait over 2 months for them not to deliver what you bought!!! Save time an money an shop elsewhere!!!!!!!!!!

Great experience! My salesperson was so helpful and knowledgeable, she did a great job!!

Bought an item on clearance from here and didn’t get what I paid for. Sales person was very nice and was able to get me a deal for the one item. It was from a very pretty collection by Rachel Ray. Went over and paid and went back 2 days later and they sold my item to someone else. One of the managers was very rude to me and asked if I was able to load it by myself ( I was told that someone was going to help me load it into my truck) when I told her that I didn’t have any help except for my mom she rolled her eyes and walked away. She later came back saying she had just sold the item to someone else that very day. She then showed me the same dresser but in terrible shape and said that it should be ok because I still got it at a good price. The said dresser was legit falling apart. I was very upset about this experience and I still haven’t gotten my refund. Please buy furniture somewhere else cause they clearly don’t label items or try reasoning with you. I wish I could give this place 0 stars….

THIS IS FOR THE MURFREESBORO, TN LOCATION ONLY If I could leave less than 1 star I would. In February My son and new wife bought a piece of furniture from the Ashley Store in Murfreesboro, TN. At my encouragement they spent $10,000 because I told them Ashley would provide great quality and customer service. 2 months after receiving the furniture a leg broke off. They started calling immediately trying to get someone to come out and repair it. For the last 3 1/2 months they have been given a total run around. Numerous phone calls were made to the store and even 3 trips in the store trying to get this resolved. We have spent hours on hold only to be told that we needed to call yet another number. Finally today I have had enough! I felt like my kids were being taken advantage of so I called and spoke with a manager. That manager told me that they could not guarantee their furniture more than 72 hours and that she could not even put in a service request because it "wasn't her department" . I was told that once you purchase from them they have no responsibilty as to the quality of the furniture and that I would have to take it up with the manufacture. She was hateful and non caring. She even told me that she wasn't the one that made the furniture or sold it so it wasn't her problem. If she is the manager then Yes it is very much her problem. While waiting for hours on hold I was subjected to continuous claims of how great their customer service is but in reality it is the absolute worst I have ever experienced. I do not recommend that anyone ever buy anything from the Murfreesboro, Tn location. We did not purchase from the Manufacture We purchased from Ashley and that is who should make this right. This broke 2 months after purchase not a year or longer and if Ashley Furniture can not stand behind their products more than 72 hours then they need to shut their doors.

I must rate something that’s the only reason the get a star worst customer service from one of the managers today didn’t get her name but it doesn’t even matter never again

I purchased a bedroom set around May 10, 2022. When it was delivered, I noticed the drawers were leaning from the left. I was instructed to call in to the store or use the agent chat to set up a request. That was completed within the 72 hour requirement. I was told I would receive a call. That call never came and I called in to see what was wrong. I was told the workorder had been canceled and again told I would receive a call. That call didn't happen. I went into the store where I was passed between employees who told me they were too busy to help. After around 30 minutes in the store I was given a piece of paper showing July 29th they would be out to assess the situation. I called the store around 2 and was told I was no longer on the schedule. When I questioned it, I was then told they could not help me and hung up the phone. I still have not been contacted with a resolution or an appointment. I would not recommend a purchase based on my experience.

Great experience overall. I truly appreciate the information and assistance provided by the sales associate ( Katie). I will return again to furnish the remaining areas of my home.

I love my furniture and the sales guys were great. If I could leave the review for those guys it would be a five, however, it's not a complete experience without delivery. First, I was scheduled for a Saturday and guess what, cancelled with notice. Reschedule for the next Saturday, OK. Window for delivery 1215-315, ok cool. Get an text saying 21 minutes out. I'm ready. One gore and forty mins later they arrive. A bit irritated now. Guy comes in and asked to see where the furniture was going. I showed them. Then... I had to sign a waiver, "Just in case we damage your house." Are you f'n kidding me?!? Unbelievable. Mover was pleasant enough but that kind of contract deal is not acceptable to me at all. My parents bought some furniture from Havertys and the movers were employees of the company, not third party contractors. I'm not done furnishing my house but I know where my next furniture will not come from!

Sales person was nice. That's it! Still waiting on furniture almost three months after purchasing. Getting passed from person to person with another excuse. Considering legal action!

Yeah! Great customer service until you pay and place your order! I ordered furniture in February. We still have not received it. I’ve been unable to speak to an actual person to help us. The automated server says 2-4 weeks out for delivery. It said 9-11 weeks in February for a couple months. This is ridiculous. At this point we should have our furniture at a discount! This could have been communicated on the front end. I am so disappointed and annoyed! I highly do not recommend!

Buyer Beware: After paying $4,000 up front, 5 months later 2 of 6 pieces were finally ready to be delivered, and these 2 pieces were promised at 6 weeks. After an additional 2 week wait to get a delivery date, I chose to rely on Ashley's real time tracking app. First thing in the morning the delivery was to arrive at 1:00, then delayed until 1:45, then delayed to 2:15, then 3:30. At 2:30 I went into my yard to do some work for 30 min. I didn't take my phone because it's summer, I live in the south and it would overheat and shut down in 5 min. At 3:00 I came back inside to see a text telling me the delivery person was at my door at 2:36, almost and hour earlier than what the app said AND 6 min after the message saying the would arrive at 3:30! I called customer service to ask if they could turn around. A very rude person said you get once chance a day, they weren't coming back. I explained how I relied on THEIR tracking app and could they please make an exception, his response, "That was your mistake, the app isn't reliable." Really? I called the store and the manager very unapologetically said I could reschedule, but I would still be charged for today's delivery as well as the second attempt. With great frustration I cancelled the entire order, but they are still charging the fee for the missed delivery, I paid up front, I can't stop them. So Ashley gets all your money upfront, gives you unrealistic delivery windows, lures you into using a useless app and can charge double for delivery. My message to Ashley Furniture is take a down payment, don't tell customers they will have furniture in 6 weeks and make them wait 5 months. And take down your useless app!!! I'm done with them.

The excellent customer service that I received was more than enough to make my day quick and less stressful. I was greeted a beautiful smile and a very knowledgeable person who allow me to shop without being right on back. Would recommend Ashley’s furniture to my friends and family for sure.

We ordered a bedroom suit from this location on June 4th. We were told it would be delivered in 4 weeks. 4 weeks came and went without any contact, so I called and was told it was delayed until July 23rd and “it’s the customer’s responsibility to call on status” when I asked why I wasn’t notified on the delay. Now it’s July 29th and the furniture was just delivered but the slats for the bed didn’t come with feet, so I still won’t be able to use it. I’m now told it will be 7 days for the feet to come in, but we’ll see. The customer service is horrible.

My Sales Associate Derek was extremely helpful and attentive. He made the buying experience seamless and was able to get me the best deals.

We have had one of the WORST buying experiences ever at Ashley furniture. We purchased about 15k on furniture back in January and we have still yet to receive our entire order. We were told “worst case scenario” our order would take 14-16 weeks to arrive well here we are 25 weeks later and we are still waiting on two nightstands. Our order was scattered between 4 separate deliveries, so far. However, that is not the worst part, because I understand that things happen that are out of our control at times. The worst part was their lack of concern and communication. My wife has had to call them on multiple occasions, not once have they been proactive with a phone call or an email. Our salesperson Courtney told us that she does not deal with that, she is just a salesperson. They have not offered any compensation, not even an apology, their customer care is atrocious. Needless to say we will never shop there again and I would encourage you to think twice as well. Sincerely, Troy Asher.

Dustin was an excellent salesman. He was not pushy & very patient. Excellent selection of inventory. Store was clean and presented well.

Was great customer service, Lydia Belay was very courteous and answered all our questions worked with yes to get within our budget

Awesome experience & Bailey worked with me to get me what I needed! I was very pleased!

Great experience! Ellen was friendly, listened to what we wanted and got us a great deal

Delivery driver did not knock at my door. I took off work an entire day waiting on the Delivery that cost $220.00 plus tax. Nobody callled and Delivery driver had no number to be reached. I would not recommend ashley furniture in murfreesboro tn to anyone

Unusually terrible service after the sale. Good luck trying to get someone on the phone who can and will actually address a problem if you have one.

Horrible experience after they sold us about 11k worth of merchandise. Ordered merchandise in January 2022 and salesperon said we should be getting our stuff in about 2 weeks. Here we are mid July 2022 only thing we got is the bed . Been lied at all this time about delivery. Called and called about fixing my address that salesperson wrote wrong in my paperwork and nobody has taken care of it. Every time I call they just apologize. I wouldn't be surprised if they apologize at this review. Wish I hadn't step a foot in the door honestly. I don't even know who to blame I guess it's my fault. So people if you do shop here hopefully you have a better experience than mine. Good day.

Our salesman Derek was amazing. He helped us get the exact bedroom furniture we wanted, simple and at a great deal. His supporting managers were great as well. Big Mike thank you too! We will be back soon for more !!

Great store loved the employees there they have really good acknowledged on their stuff

Trey, Michael, Matt & “Superman” were absolutely incredible! Trey and Michael were able to answer every question and go into detail to help us pick out furniture. Have been to several furniture stores and have never had such a knowledgeable and wonderful team experience!! 10/10 will be returning & recommending!

Trey was very professional and patient with me during my visit. He is hard working and very knowledgeable of their inventory and pricing options. I felt like I was treated fairly and not being ripped off.

The timing was excellent, however the bed was not assembled correctly and I cannot get through to Ashley to get it corrected.

I was delivered a damaged table!

Order came 3 months late, chair legs scratched, small hole in upholstery and the dresser drawers are scuffed. I am still waiting for my couch and bed I was told was in stock and ready to ship April 1st. Never again

I was here yesterday and literally walked past 4 associates and not one said Hello, Can I help you find something. Although I found exactly what I wanted and needed there. I refuse to spend my money there. Customer Service goes a long way.

Bayleigh was wonderful. Very energetic and knowledgeable about her product. She made furniture shopping enjoyable and carefree! Very pleased with the overall service and experience your store showed me in helping pick out some furniture pieces!

The sales lady, Tiffany, was pleasant and helpful.

Store employees threatened to call the cops for me inquiring about furniture, saying it's "out of the store's hands" and I would just have to accept it. Manager was rude and disparaging. Acted like asking about the whereabouts of a bench for a dinner table that had to be rejected during a delivery was too much of a hassle, you know, so my family could sit together at dinner after months of waiting. Having shopped exclusively at Ashley for furniture for the past 15 years (and $20-30K worth of furniture), I will no longer continue such patronage due to the sheer dysfunction, rudeness, and craftsmanship of Ashley. This is not the same service and quality that made it a pleasure to shop here.

I would give zero stars if this was an option. I purchased an entire home of furniture in September 2021 and went through their financing option. I have been overcharged several hundred dollars, to which I was told wasn't their fault, and essentially tough luck. We had partial pieces delivered, wrong pieces delivered, and damaged pieces delivered. The store manager is useless. Corporate gave nothing but the run-around with no resolve. I will never, ever shop AF again, nor recommend to anyone.

I would give zero stars if this was an option. I purchased an entire home of furniture in September 2021 and went through their financing option. I have been overcharged several hundred dollars, to which I was told wasn't their fault, and essentially tough luck. We had partial pieces delivered, wrong pieces delivered, and damaged pieces delivered. The store manager is useless. Corporate gave nothing but the run-around with no resolve. I will never, ever shop AF again, nor recommend to anyone.

Superman took EXCELLENT care of us!! I’d recommend asking for him when you visit Ashley Furniture!!

Enjoyed and our sales( Derek) done a great job.

_______This was my initial review with 5 stars after my purchase on 6/11/22______________ Lydia was fabulous. She treated me like I was her top priority AND I got a tremendous value. _____________This is my updated review___________ The in-stock items I purchased were delivered timely. The delivery date on the out of stock items I purchased were delivered 3 months and 17 days post putchase. I made 5 calls to their "customer care" department (not in the U.S.) Each time I called I was given a different "estimated" delivery date. When I made the purchase I was told my out of stock items would be available for delivery in 4-6 weeks, which didn't seem bad at the time, so I made the purchase. The delivery delays have been very frustrating. Now that I have my furniture I am very pleased with it, with the caveat that the sectional sofa I purchased seems to be showing considerable wear in less than 4 months. Initially I gave them a 5 star review, but changed it to a 1 star review considering the delivery delays and total failure of their customer care department. Now that I have my furniture I will give them 3 stars because I like my newly received items so much. The last remaining issue is my coffee table arrived scuffed, and the delivery team notified them a replacement is needled. We'll see how long THAT takes! You will have to do better if you want my return business.

Odra Valentina told me my furniture was in stock and would be delivered the day I move into my apartment. Not the case at all… so disappointed!!

Mike was the best. Selection was great and what I wanted was in stocks. Great experience overall.

Very friendly service. Katie helped us and was not pushy at all, which we loved. Selection was much better than 2 other large name furniture stores.

Derek was incredible! So helpful, personable, and straightforward. By far our favorite sales guy we’ve ever worked with. Couldn’t be happier with our new couch! Thank you Derek!

Great experience. Lydia was awesome, very knowledgeable and welcoming. She thoroughly but quickly guided me through the process of picking out furniture that met my needs and went over all the paperwork with me which ensured me I got a great deal. A+

The staff is great. Very helpful and respectful. They aren't poachers who make you dread going into the store. Delivery dates are an absolute mess and most of the time it shows up damaged the first time. That has happened both times I bought furniture from them. My biggest issue is that I haven't had a good night's sleep since I bought a bed frame from them because it is so uncomfortable. The slats they have made for it aren't level because every other one has a leg attached to it that makes it at least a .25" higher than the other slats. The way the bed is built makes it impossible to try and fix it on top of that. Beautiful bed frame but horribly, horribly designed.

I ordered furniture from Murfreesburo, TN location and they told me my furniture would be in on a certain date. Every week since that date I call and they promise me it will be here the following week. This has been going on for 2 months now. The salesman Zander is ignoring me now so I talked to the manager of the store and no surprise that she was supposed to call me back and never did. Worst customer service I have had. I don’t recommend going there unless u just want to be left guessing when your getting your furniture for months and them purposely lying on delivery dates just to get the sale.

Valentina was very accommodating & nice.

Superman is always nice and kind. He knows his stuff and this is my second purchase with him. Thanks 😊

Mike aka Superman, the Temper Pedic Dr., was awesome, very knowledgeable and a pleasure to deal with, very pleasant shopping at Ashley’s!!! We will definitely be back!

Trey was great! Very kind and very helpful!

We purchased 5 thousand dollars worth of furniture that was in stock. Only to find out the products are, effectively, backordered. (Would you want a headboard delivered without the rails?) Customer service is designed to be ineffective. You will to be placed on hold for half an hour so someone who has no idea about your situation can give you conflicting information. The people who work at this particular store are amazing and courteous people. It's the ossified corporate structure that plagues most industries.

Went in to purchase a new bed frame and recliner told the sales representative I was moving to Knoxville was quoted a price and paid it then was called and said price was wrong because I out of area the manager GREG and MATT basically said they didn’t want my business. BE VERY CAREFUL spend your money elsewhere! Or learn for yourself just ask for GREG

Trey was amazing ! He was completely honest and helped me save the most money I could while getting the best quality ! I couldn’t of done it without him ! Definitely will be back :)

Do not buy from here without doing your research first. Furniture shopping is not a buyer friendly experience, Ashley Furniture is no exception. The prices of the items in store are priced above what they actually list on their website for. They will give you a “discount” off of their over marked furniture to make you feel like you are getting a deal and you will drive home still paying more than MSRP. I called them out for this when I almost fell victim to their sales tactics and was told “come back when you are actually ready to buy and we will give you our best deal.” I guess being willing to put a deposit while you close on your home isn’t serious enough. Wound up buying the same Ashley furniture at another furniture store for thousands less. Do not fall victim to these shady sales tactics. They do not care about you. Only your money. Cross shop online and over the phone before you ever step foot in a store!!! The only reason I gave 2 stars is because their showroom helped me find the bedroom and living room set that I wanted. However bought elsewhere

I had the pleasure of meeting Courtney McWhorter who spent so much time with me to find the perfect mattress! She was so kind and patient and very knowledgeable!! I look forward to working with her in the future!

WORST MANAGEMENT! My entire home is furnished from Ashley’s. Within those purchases I purchased a dining set. It started showing some signs of watermarks (the top bubbled). I contacted the insurance company, they had someone come to my home assess the damage & within a couple of days I received an approval for a full replacement. The approval stated I should report/contact to the Ashley’s I purchased it from with the approved claim. I went in and they said the lady in charge wasn’t there. However, they took my information and said she will contact me. Never received a call, so I went to the store once again. As soon as I got there a sales rep directed me to the person I needed to speak to “Emma”. As I approached her I asked “Mrs. Emma?” She quickly responded “Yeah, I’m at lunch” I proceeded to tell her I understand, this is my second attempt to reach you in store. She then again said “yeah, I’m at lunch”. I then said, so who can help me? She just ask a rep. That was next to her and proceeded to walk away. As the young lady is helped me, I proceeded to look upwards and it there was a sign on the wall saying Manager on floor : Emma McGhee. Sorry Ashley’s, but if this is what you call management, you will soon have no customers as I will no longer purchase from this store.

I cannot say enough bad things about this company. They will lie about delivery dates and they will lie about when they receive materials. Pretty much they will just all around lie about anything. Do not try to get ahold of a manager because you will spend 3 hours and get hung up on multiple times. Please do not buy from this awful company. Take your business elsewhere.

Evidently your company don't want to sell anything for I've tried all day to order couch. Your stupid card isn't worth a dam.

Tiffany was great! She helped us find the perfect couch.

We are now having issues with the cracking and popping sounds with the armless piece of our sectional. A call to customer service led to a service ticket where someone will come look at the piece. More of our time wasted on this faulty furniture. Once you purchase...the store will not help in any way to rectify issues. Very disappointed with this company and quality of their furniture. $2000 + and left with this. Please shop elsewhere.

Worked with Derek, and he was awesome! He made my shopping experience very pleasant, as he was knowledgeable about the various products, but not pushy. Because of this experience, I would certainly shop there again.

After having some not too good experiences with other Ashley store locations in Nevada, my husband and I were hesitant to even walk through another Ashley door here, in Murfreesboro, TN. But, we wanted to find our exact mattress that we had sold with the rest of our furniture in the sale of our home in NV. We were greeted by Big Mike, the assistant manager, and let’s just say that everything changed from there. Mike was fun, friendly, outgoing and very knowledgeable. He made us feel welcomed and assured us that our experience here would be a complete and different one. He brought us over to the mattress department where we were introduced to Mike….aka “Superman” the mattress specialist. After spending a couple of hours with “Superman Mike” we were sunk! We’ve never knew how much fun mattress shopping could be!! Both M & M listened to our needs and helped us with some of our biggest purchases! Best of all, we made two new friends in a state where we didn’t know anyone! We HIGHLY recommend this Ashley location and you absolutely need to ask for Mike and Superman Mike! Thank you….for everything!!

My whole experience with Ashley has been a nightmare. I've kept getting damaged and filthy furniture over and over again. I told them i wanted my furniture brand new and in the box since that's what im paying for and they have yet to send anything in it's original packaging. After telling them to send the items in their box they sent me filthy damaged furniture and I refused to accept it. Ever since I refused the damaged furniture they have been rescheduling the delivery to every Friday and bringing the same exact furniture over and over again. I've gone outside to see why everything is always damaged and filthy and their trucks are an absolute mess.

Edited from 5 star purchase when we initially purchased to 3 stars after 2.5 months. Would give about 2.5 if I had the option. We purchased a sectional and got a great deal because the manager at the time (no longer there now) said they had two in the back they needed to get out. (If you purchase new, you either get it delivered for a fee or have to pick up in Smyrna/LaVergne). We were never told it was as is when we purchased. When we got home, one throw pillow was missing and a we had two corner cushions instead of a love seat cushion so it didn’t fit just right and wasn’t curved around the edges. We made it work while we tried to get a replacement. We were never then told it was as is, but then manager said he’d order throw pillow and cushion for us. We never heard back. We went back in to try to resolve the issue with someone else and doubt that’s going anywhere either since we’ve not heard back on that either. They did mention us buying the cushion, but we were never even given a price or anything. They were suppose to be checking to see if we could swap out cushions. We decided to cancel out protection plan and dining set we had on order. We’re hoping to get our ottoman still and just be done with Ashley. A positive note: If you’re purchasing new and picking up at the warehouse or having it delivered, you probably won’t have the issues we’ve had, but we don’t plan to shop there again due to this ordeal.

my bed is to be delivered in 5 days I could've gotten it sooner but it wasn't convenient at that time. good time on getting it. I am so anxious to have its delivered.

Experience was very good for my new bed. I am anxious to get it. I have had arthritis in my back so hope it helps me whole lot.. Trey was such a nice salesman. He wasn't Pushy. I told him what I wanted and he and Mike helped me so much and were both very courteous. Thank you Trey for being so Nice and courteous to an old lady.

At the end of February I paid cash for a sectional couch. I was told it would be arriving mid April. Mid April has arrived so I called to check up on it and now they are saying mid June delivery. That’s 2 months from promised delivery date. So I requested to cancel. They are saying it’s 10 percent cancellation fee. It would be fine to pay 10 percent if I wanted to cancel prior to expected delivery date… BUT 2 months late and they still want me to pay. I have called twice and still am not able to get a manager on the phone. This is the 4th couch I have bought from them. I will NEVER use this store again. If you can’t fulfill orders don’t steal customers money. Give them a refund if you can’t deliver as promised