Ashley Store Murfreesboro, TN

Ali was great during both of our visits to Ashley. She wasn’t that pushy “sales” person and gave us the details we needed to make our decision.We had our new furniture within a week of our purchase and everything was great! We will definitely be back. Everyone was helpful and nice!

Purchased mattress, pillows, mattress cover and adjustable frame. Was given incorrect information about the mattress and decided the next day cancel order and do more research. We went to the store the next day to cancel the order, a delivery date had not been scheduled. They would not let us return the mattress cover ($329.99 before tax). Nothing on our paperwork stated that once an item left the store it could not be returned. Nothing was said about this when we completed the paperwork. When completing the paperwork, the sales person directed us to a digital signature pad and then told us when to sign. We had to sign multiple times and were not told what we were signing, just told when to sign. Also we were not told that we had to pay an additional $319.99 plus tax fee for the warranty on the adjustable base. The warranty on the base was a big selling point. The added cost was discovered on the paperwork after the sale. The sales person told us the several times that the mattress would last 32 years, this was a big selling point as most mattress manufacturers list 8–10 years. Upon research from the manufacturer we found that their mattress should last 10 years not the 32 the sales person stated repeatedly.

People at the store are not the problem the problem is the warehouse ! This is the 2nd time picking up from the warehouse and I get home and the furniture is completely damaged and unusable and then I have to wait another two weeks to get my furniture if not longer . This wouldn’t be a problem if the first go around with a different item wasn’t damaged and I had to wait to have it replaced . Now I get my dining room table tonight open it up and it’s damaged now I’m having to wait till however long to get it replaced this is unacceptable. Definitely will no longer be using Ashley simply because of the warehouse itself.

We had a very nice shopping experience. Michael was very knowledgeable about the type of fabric that would work for us and helped us through the complete purchase process.

Ashley HomeStore – Murfreesboro (Owned by Dufresne Spencer Group) I’ve bought Ashley furniture for years, but this was by far the worst retail experience I’ve ever had. The Dufresne Spencer Group (DSG), who owns this location, hides behind layers of customer “service” that lead absolutely nowhere. The store experience was uncomfortable from the start — the salesperson became upset about his commission and acted unprofessional, so we left the Cool Springs store and went to Murfreesboro. Unfortunately, that location wasn’t any better. Once the furniture arrived, it didn’t look anything like what was shown in the showroom. I tried to exchange it within 48 hours and was told “all sales are final.” That policy was never posted online or in-store — it’s buried in the fine print after you’ve paid. When I tried to call for help, I got nowhere. The manager is always “with a customer,” calls don’t get returned, and corporate phone numbers just loop endlessly. It feels like they’ve built their business around avoiding accountability. If you value transparency, communication, or even basic customer service — stay far away from any Ashley store owned by Dufresne Spencer Group. This company’s structure seems designed to prevent customers from getting help once they have your money.

Store was clean and staff was friendly. Jared helped us pick the perfect couch that we had seen online and was able to answer all our questions! Many thanks!

Mike is a great salesman. He will work with your needs and sleep issues. Just wish there wasn't a wait time for delivery.

Great service,Michael Woolfork was awesome and so nice.

Received broken furniture and I am getting the run around on getting it replaced

Good customer service. Our sales person was great. She took a lot of time helping us find the perfect couches that we were looking for. However the delivery fee is ridiculously high. There is no way it cost Ashley Furniture almost $500 to deliver furniture. Unacceptable

I purchased a mattress to be give one time frame for return and when I went back twice within the first month expressing my discomfort, I was informed to jump on the mattress or go to Walmart and purchase a mattress pad. Behind $7000 I shouldn't need a mattress pad. They didn't have he respect to even call to see if there were still any issues. My advice don't buy a mattress or anything else from Ashley because they're not true to their word

Jared, a nice young man greeted me at the front door. I told him I was looking for a recliner that I could take home. He showed me what was available and found exactly what I needed.. Jared was very knowledgeable and helpful in my decision. It was a pleasure shopping at Ashley, thank you.

Excellent customer service very knowledgeable about eveything

Katie was great. Was able to handle our requests

Stopped by Ashley Furniture today and had a fantastic experience. The employees answered my questions and helped me find exactly what I was looking for. Very thankful for the fantastic experience.

Very good sales lady amd very informative. Very good experience.

Jarred was great help, had what we wanted. Quick and easy

Olivia was amazing to work with, she helped me decide on some really nice pieces for my home. I’m relieved that all of my furniture needs have been completed all in one store.

Olivia,our salesperson was amazing.The entire staff was very friendly.

👍

Great experience! We would like to strongly commend Ellen, Ashley's salesperson, for her positive attitude, her great help and her friendliness. Saade.

Katie was great! Very pleasant and helpful!

Deondre was AMAZING. Great service. I highly recommend walking in and asking to work with him. I have taken delivery on some of my pieces and I’m very impressed by the quality for the price point.

Dylan was AMAZING! So happy with our shopping experience today. Top notch customer service. He’s very outgoing and friendly.

Jared was awesome. He caught me at the door. Gave me the space to browse and think about the options. Saw when I was indecisive and offered different deals and variations, then left me to it again. When I I had what I wanted, he gave me options for exactly what I was hoping for. Will continue doing business with him for my future needs

This was our second time coming into Ashley‘s furniture and this is the second time we have had absolutely fabulous service. The staff here is great.

Friendly helpful staff and large display of furniture. Reasonable prices. We would recommend shopping here for all your furnishings.

Jarred was extremely helpful and very patient with me. As I came on three different occasions trying to make up my mind. To my surprise when I came back the item I wanted was on clearance 50% off. 🥳

Excellent sales person, Mr Brandon was knowable and quick to offer sales promotions.

Everyone was extremely helpful. Tim helped us find the perfect dresser.

The representative worked hard to help us do what we needed and helped us find what wsnted without pressure. Pleased with purchase.

Excellent experience with the sales woman named Ellen

Ellen was perfect, she got to us fast. Told her what we were looking for and she sold us our couch same day.

Katelynn was awesome at helping us find a new couch for our new home. Brandon also helped us and had a great sales pitch which led us to getting a new tempurpedic base for our bed. They were both so knowledgeable and helpful.

Katie was absolutely wonderful, so helpful and professional.

Sales associate had no sense of urgency, especially after making multiple mistakes on his iPad when adding my items. My initial total was $5000 over what it was supposed to be because of his incompetence on the iPad , I had to be the one to correct him and show him what he done wrong. Multiple mistakes were made that make my experience there about an hour too long. Eventually the sales manager stepped him to help get me out the door. No apologies or self awareness at all. This store needs to train there employees better.

The sales person and manager was very helpful and knowledgeable.

Customer service was excellent.

The manager was very helpful through and through. They had a very competitive price and were in stock. I was able to get the final piece (ottoman) for my living room set. A competitor was on back order and I frankly became impatient. Ashley furniture company gave my wife and I a great experience and I would recommend them to anyone interested in furniture.

Charity was so incredible! She helped me right away.. best sales person I’ve ever came across!

Caitlyn provided us with outstanding service and options. We went home with some accessories. Will be back to buy our couch in near future.

Olivia was extremely helpful. So was Mike in the mattress department.

I've been looking for a new couch for awhile. I went to Ashley's for the first time and Olivia was absolutely amazing! She wasn't pushy like most and was just the sweetest. I walked out with the couch i wanted and didn't feel like they took advantage of me. I was given discounts and she made it all easy. I would definitely recommend asking for Olivia if you are shopping for furniture!! Shout out to Mike in the mattress department. I didn't get a bed but talked my best friend into getting one :)

Great experience with Michelle.

Samantha was very helpful, 10/10 customer service!

Staff was incredibly helpful without being overwhelming. Very happy with my experience.

So FIRST they delivered the chest , after we paid for assembly. They just dropped it off. After we’re told “they shouldn’t have told you that” So whatever right, well I just went to build the thing. There is NO instructions. Would have been better off ordering from Amazon with this Chinese stuff. My girl is 6 months pregnant and I have to build everything in the world and someone got this for us BECAUSE it had assembly. And now I’m watching some dude on YouTube tell me how to build this Chinese manufactured thing

Jared did a great job helping us find the perfect couch!

My initial interaction with this location was good. It was a 5 star performance but that was built on misleading information. I understand that going to a store is a salesmanship kind of ordeal. However, commission based or not, no one should guarantee something that can't be guaranteed. I was guaranteed the mattress I ordered in 1 week no longer than 8 days. That was perfect because I need a bed for a mom returning home from a C-section delivery. After 2 or 3 days I received a delivery message. The earliest the bed could be delivered was the following Tuesday instead of the guaranteed Friday/Saturday delivery. So, I spoke with a rep over the phone who let me know the bed's earliest eta was even further out than Tuesday, and that date wasn't a guarantee but a hopeful guess. I was told the bed frame was going to be 3 weeks initially. That was a stretch but that was fine. When I pulled up the delivery information it told me 4 weeks. I covered that on the phone as well. The rep told me they could find 2 of the 3 parts and were working on the other part and that why I saw another week added. Not ideal but I could work with that. I was going to just cancel the mattress and keep the Frame. I was transferred to a cancelation rep who further communicated the frame could be even longer than 4 weeks. So, I told her to cancel it all. However, I could not receive a refund on the $300 mattress protector because once they leave the store they can't be returned, even if you never opened it. I would need to go back to the store to see if they could make an exception. Why would I give this location any more gas, money, or time for store credit? One visit to this store has cost me $300 for an item I can't use or return, because of misleading guarantees. Now I have to leave the hospital and the recovery process to rush, and scramble to find a bed by Saturday. It's Friday by the way. When I made the purchase I had 7 to 8 days, now I have 7 to 8 hours. I just wanted to say thanks for the fantastic experience. I'm so appreciative of the time I get to spend away form my newborn. I love the idea of rushing through traffic with an impossible task. All that to say, -300 stars since I'm now -$300. Thanks for your time.

I have bought from Ashley's for the past 10 years,they are the best there was a sofa i really wanted this week but couldn't quite afford it but ali was the lady I worked with an she made it possible thank you

Both of the salesmen we worked with were great! Very helpful and patient with me. They made sure to get what I wanted and stayed within my budget. Thank you Brandon and Keoni! Connie

Very good

I did a on phone order i already knew what I was looking for Ellen went over and beyond to help i'm so happy with my sofa. I will definitely be back

First time to do business with polite staff really enjoyed it will do business with again

Olivia was my sales consultant and she was excellent. She was professional and very knowledgeable about the product. I highly recommend her.

Ellen Brunetti was a great help from start to finish! Much Thanks Ellen! WGM

I bought these beauties at a really great price. I’ve always been able to get Great Wall decor at Ashley’s and the people are always accommodating.

Ali helped me get a really good deal on a dining room set for my parents’ new place! She was so professional and found exactly the right look! I’m so glad I went in.

Brandon was very professional, respectful and kind. I would recommend speaking with him for any of your household furniture needs. Great experience.

Are sales person Ellen was super helpful and made the process very smooth and efficient.

Had a good experience there the manager was very helpful finding the right furniture for us and getting a great deal.

Purchased a pillow for $220 that was supposed to be comfortable, it wasn’t i had a sore neck the next morning it was very uncomfortable. They wouldn’t return it and no one mentioned to me that i couldn’t return it before purchase

I feel like the delivery guy lied to me about returning a piece of a sectional because it was too big for my area but when I called the store while they were still here… I talked to Charity, she informed me that they most certainly would take it back with them and was excellent at communicating with me.

Found what I wanted quickly less than I expected in price! Dylan was very helpful, courteous and responsive! Thanks so much.

Sales Associate was genuine and interested in pur selection. Thsnk you Ali.

Katie was great. I liked our purchase. What I loathe is we bought 2 mattresses. A few days ago I was told I get 300.00 in Ashley "bucks" for just 1 mattress. So because of the way they rang it up they used my " bucks" to put toward the discount I got on the base to the mattress. So therefore I didn't get the full discount Nor did I get the Ashley bucks. Im not a fan of flashy words but shady delivery.

Katelyn and Tim were terrific and very helpful. We will definitely make more purchases!!

Both Samantha and Olivia were amazing!

My salesperson Brandon was outstanding. He was very patient and found the exact furniture I was looking for. Excellent service.

Dylan was very good helping us, but I had a $25 coupon that received on my phone. We had already paid for it and the manager said, come back tomorrow and buy something else and use it. I just thought it would be easy for them. To refund me $25. That's okay. If you can't do anything about it, we have spent a lot of money at Ashley furniture buying a living room suit a table six chairs and two end tables.

Ali has great customer service .. she went above and beyond to get me a great deals on everything’ everyone go see Ali .. definitely be goin back

Friendly and helpful at Murfreesboro store. Gave dillon his first sale and superman(mike) was super on his knowledge of mattresses.

I ordered furniture from them I received 2 months latter with broken they leave that I have to wait two more months more part for furniture I all ready paid item but not using furniture

Katelynn was great. Was super patient with us. She answered all of our questions and made the process super easy. Will definitely be doing all my furniture shopping at Ashley’s! Definitely recommend Katelynn!!

Great selection and competitive prices. Met store manager, Charity, and she was a wonderful help. Showed me pieces that I was interested in and discussed options. Yes, I bought a piece of furniture and I am returning to buy other pieces. I have on

Michael Williams was a great Home Furniture Specialist. He was very Friendly and Helpful. Highly recommended him and Murfreesboro Ashley Furniture

Very helpful and friendly.

My daughter and I came here and while she chilled on a couch, I went searching for what I was looking for. We want something very specific. A salesman saw me and I guess smelled blood in the water, because he was on me within 30 seconds of entering a store. I may be more anti people, but I think this entire interaction would have put anyone off. This person did not listen or care about any body language or words you said. Anyway, I said I just wanted to look around my self, turned and walked and he continued to virtually jump in front of me and asked what I was looking for. Since he wasn't backing off, I decided to give him a chance. I said I wanted light oak bookshelves that were enclosed and a matching dresser. This person showed me a set, which was cute, don't get me wrong, but was more of a mahogany color. Seeing that he could not meet my vision, I quickly said, not even close and said I'll just look around by myself, thanks. You'd think that would be the end, but no. He continued to put himself right in every walking path, coincidence? Absolutely not, because I would change paths and go a different way and he would be there too. 😒 Occasionally he'd catch me off guard and ask how I was doing and I'd say fine and continue walking.. But then, as I'm about midway through the store, he walks right in front of me, I paused at some furniture to let him pass. Thinking that was the end, I continued walking forward. He came up to me again with a tablet saying they had more stock online and asked if I'd found anything. I said no, but I'm still looking. He goes on about this stupid website, and I told him I was good, I didn't find anything and I was just going to leave. Seeing me trying to leave, he then goes on about a mattress and a deal they had, which I told him we weren't in the market for that, but thanks, bye. He freaking continued. I told him I was just going to head out and made a beeline to my daughter who was incredibly confused as it is quite a large store and I'd only been in it about 5 minutes. I told her let's go, I'll explain in the car. It was so bad, I called my husband. I'm all for customer service, but listen to people when they speak. If I had needed anyone, I would have followed up with them, but no. This guy made me incredibly uncomfortable and basically chased me out of the store. I'm never going back here. That was uncomfortable and I felt unsafe. It was ridiculous.

What a great experience had 2 men deliver my sectional upstairs in no time I give them a 100. Thank you Ashley furniture!

Brandon was absolutely amazing and helped me out with the best options for me

Katie (the showroom sales girl) was over the top helpful! VERY friendly and accommodating!

Our sales lady was so sweet!

from first walking in until the final purchase never felt pressured by the sales staff. very professional and knowledgeable dealt with Mike (superman) and would look him up again for future purchases

Time for the new mattress. Ashley was on our way home so we decided to stop in and see if they could help us. Brandon and Michelle were our sales professional / mattress specialists and we were very pleased with their high level of service. All of our questions were answered and costs were explained. We appreciate their assistance. One caveat. We didn't live far from the pickup center therefore we saved $$ on delivery. However when we got to the distribution center, it was raining cats and dogs. The front desk woman treated my husband very unprofessionally. Sad, but true. So this prevented a 5 star rating! Next time we buy something, we may have it delivered. We were only 8 minutes away, but it turned into an issue! Live and Learn!

Everyone was so helpful and i was able to walk away with exactly what I had been looking for, at a price I was happy with.

And am edited this review because of poor customer service I received after delivery of my table. I noticed one of the chairs was damaged. I called the customer service number, a new chair pad was ordered once delivered a called to schedule the repair person. That was a 5 week wait. Day came, I never got a text about arrival time. I called customer service, my appointment was cancelled because the original agent failed to complete the ticket correctly. No one ever notified me. The agent setup a new time for the repair, luckily only have to wait 3 business days. it took seven minutes to setup the ticket. I was on the phone for over 35 mins and maybe talked to the agent for 5 mins. She was polite. I requested to speak to a supervisor eventually I was told a supervisor could call be back in 24 BUSINESS hours. My review of the store stays the same. Customer service gets a 1. I was very pleased with our experience at the store. Clean and bright store. Very friendly and helpful employees. Mike was very helpful and patient with us as we tried to figure out which table would work best in our room. We were very pleased with the final price.

The sales associate at Ashley’s was very helpful. She understood the budget. We were looking at and made our purchase easy.

Very good service

Had a great experience Miss Charlie Phillips was so helpful, she was so pleasant and kind answered all questions with confidence I would definitely recommend shopping with her again. Also manager Jennifer Eckman was great to complete all paper work on my purchase.

Ellen and Brandon are the Best! We just purchased furniture for our Primary Bedroom and living room, plus barstools for our new home. Great selection, great prices, great people! Well Done Ashley furniture in Murfreesboro Tennessee.

Had the table Online only, they honored a price match, easy to purchase

Everyone was very helpful. Samantha went above and beyond by even helping to load the heavy cabinet I purchased into my SUV. Many thanks, Samantha, for making my furniture purchase easy and quick.

The only negative part of the experience was that the ‘Better Than A Boxspring’ foundation was assembled incorrectly and they took the additional screws we needed to correct it. We had to go to Home Depot to get the screws and fix it ourselves.

My salesman is Brandon Whitaker he above and beyond ! Definitely want to use this gentleman !

Loved my experience . Nice guy that helped me so nicely.

We had an extremely positive experience with a very knowledgeable sales representative. No high pressure selling and she listened to our preferences. Highly recommend!

It was a great experience. I was able to find just what I was looking for at a great price.

Very helpful, professional and wirked hard to get what we needed

Ashley’s was extremely helpful in leading us in the selection of a new mattress. Their expertise provided insightful perspectives into our needs in terms of therapeutic and financial support. It was a rewarding experience that resulted in my wife and I purchasing the best mattress for our needs and comfort. Thank you Ashley!

My husband and I worked with Michael this weekend to replace our living room furniture and he was very professional and easy to work with. We have been very pleased with our experience so far!

Landon helped us out and love our couch & loveseat. Simple process and quick service! Thank you for your help 😁

Service was great, Ellen was helpful throughout our entire shopping/purchasing experience.

We came in Wednesday night and received service from Brandon he was very professional kind and courteous. He helped us with all of our needs. The manager Michael was very pleasant and professional! I totally recommend both of them!

My experience was simple and easy . Katie was very helpful.

Tim was fantastic and helped me pick a great gift for my wife!

Great customer service and get things for us quickly and even getting the chair my daughter wanted

Katie and Tim treated us right! They went the extra mile and we’re very easy to work with.

The manager, Michael and associates Katie and Olivia were very friendly, helpful and efficient with our purchase. Nice selection of furniture!

I called into the store recently with some questions and Micheal was so kind and extremely helpful! Excellent customer service seriously! Update! Just came in and the staff were so helpful and friendly! Micheal helped me with my purchase and I am very pleased! Would definitely recommend this store!

I would give this place negative reviews. I cancelled an order for a bookcase on the same day of purchase and was told in the store i would be receiving a full refund. the number you put me through to was an automated thing to reschedule for another day. (After i had already cancelled and was promised a full refund )!!!!!! I am still receiving automated texts and calls about a delivery after cancelling the order and dont trust anyone with the company as all i have received are lies and deception. ive read all of the online reviews and this is apparently a common business practice with Ashley furniture . i need the 581.65 I refunded to my card ASAP and expect it to be resolved in a timely manner... i will not be scheduling ANY delivery as i cancelled the order yesteray. refund the full amount of 581.65 to the card i used to purchase it ASAP as i was well within the window of time allowed for cancellations. i will keep checking the card until the money is properly refunded. Refund rhe 581.65 ASAP

My husband and I had the best experience shopping at Ashley furniture in Murfreesboro, Tennessee. The salesman that worked with us was not pushy at all, and he was very understanding to our needs. He was more than helpful and when we walked out of the store, we were very happy with our purchase. We got a good deal on the bedroom set we picked out and we can’t wait for it to be delivered. Michael was our salesman and I would recommend him to anybody that walked into the store and needed help. We will definitely go back to Ashley and work with Michael for any furniture needs we may have in the future.

Absolutely recommend asking for Olivia for finding furniture. She was super helpful and got us a good deal on a gorgeous couch!

Amazing Customer service. Walked in looking for a Couch, and ended up leaving with a comfortable new bed, new friend, and hopefully a job!

Brandon is the best! We had an immediate need for a piece of furniture and he made it happen at an amazing price!

Michael did a great job helping me decide which items to purchase

Excellent service, patience, all’round GREAT experience !!!

Great service and merchandise!

Olivia was excellent. Not pushy, let us shop and occasionally checked in. We bought a living rm. Set that is beautiful.

Awesome and easy to put together. Very nice and sturdy

The gentleman was very attentive and help us find what we were looking for showed us different obshion will do business white him an the young that came to help us

Ellen was wonderful. I so appreciated her help in selecting my desk. She was patient, friendly, answered my questions, and gave me time to decide without hovering. Exceptional customer service. I look forward to the delivery soon. Thank you!

Beautiful, simple and elegant!

Ellen is fantastic and the biggest reason we decided to go with Ashley. All furniture stores have allot to choose from and prices that vary so you might as well do business with someone that really tries to fit you with what you are looking for at the price you want to pay.

It’s been 2 months and I have still not received a refund on my couch that was incorrectly charged (was charged for two couches instead of one). They refuse to put my 1500 back on my debit card. I went today and the new excuse is my sales person is not there. This store is all over the place and will never receive my business again.

We were shopping for a loveseat. Olivia was very friendly and helpful.

Thank you Katie for the excellent customer service! <3

Great experience! Michael, Asst Mgr, was professional, patient, and extremely helpful in my decision process.

We were well informed of the things we were looking at. The saleslady was very patient with us showing us several sets. We went in for a twin bed and mattress and bought that a tall chest and a leather gravity motion couch and recliner. Ms Samantha is a good employee she needs to be recognized for that. Rose and Les Peskey

Ellen was so helpful and knowledgeable. We loved working with her. The whole staff was so kind!

I have been trying to get a refund for an item and order I returned with several trips to the store and multiple online chats and still have not gotten a refund. Additionally, there was some damage with my order that was delivered two months ago and I keep getting circle jerked on resolution. They get their money and then leave you hanging. I even got a direct number to the store - no one answers OR calls back when leaving a voicemail. At this point the banks will have to figure it out with chargebacks and what not. UNREAL! Edit to response: my texts are met with a response of "Please allow me to look into your account and I will be back with you shortly" and it is NOT happening. The other day, they ended up responding hours later stating "I will call you tomorrow afternoon" and no call came in...

They did great, until I got home and really looked at my invoice.And they had put in a protection plan that was never offered to me, that I never asked for, and I just really didn't catch it at the store. That is my fault for not reading it.

My sales person was very knowledgeable of the product that I wanted. Show me one on the floor direct me to it. Let me know when the shipping date will be. It was a simplest process.

My experience was great, they worked with me to get me what I wanted.

I walked in. It was nothing but love in the air. They took care of me within 30 minutes. It’s kinda like they already knew exactly what I wanted without me telling too much. Thank you so much for making my day a spectacular morning!

Big shout out to Ali for her extra efforts in getting us the best prices. She was very patient and professional with us. We had an exceptional customer service experience. Thank you Ali for helping get settled in with our new furniture selection. Sincerely, Vince & Rosie Rinaldi

Sam was amazing at helping us outfit all of the furniture we need for our bedroom. She was clear, transparent, and really attended to our needs. And she’s just an overall sweet and caring person. Really happy that we walked out of there with a bedroom set that we love.

So patient, courteous and kind. They did an amazing job!

Ask for charity, thank me later.

Thank you Ali for helping me with my purchase today. She was awesome to work with and I appreciate her professionalism.

Brandon was extremely nice and helpful. Showed me what I wanted and worked with me to get the price that I could afford. The manager Tim was helpful and nice.

Very kind and good experience. Got a good price.

NEVER EVER EVER EVER PURCHASE ANYTHING FROM ASHLEY FURNITURE. The sales associates fail to mention that ALL sales are final even if your purchase is busted they will replace it but you cannot return it. Customer service is horrendous and give you the run around for days then tell you the claim is under review and you should hear back in 72 hrs. NO, I want you to take your busted couch and give me a refund. My sales associate was nice and helpful but would have been more helpful if they would lead with all sales are final. I will never get anything from this company ever again. Absolutely ridiculous.

Excellent service, Samantha was not only friendly but also very knowledgeable of the inventory and patient with us while we tried to find the right stuff for our space. Great experience!

Service excellent particularly the store manager (Tim) and price comparison in Order with all the other July 4 sales. I hope the delivery set up and quality goes as well

With Tim Grant assistance, we were able to make an informed decision and ultimately found the perfect bed and tv stand for our needs. He truly went above and beyond to ensure that we were satisfied with our purchase and that we had a positive experience at the store. His friendly and approachable demeanor made us feel comfortable and at ease, and we never felt rushed or pressured into making a decision. Tim's exceptional customer service skills are a testament to his dedication and commitment to his job and his customers. We are grateful for his assistance and would highly recommend him to anyone in need of help at the store.

I recently had the pleasure of shopping at Ashley Furniture, and I couldn't be happier with the service I received. Michael was incredibly helpful and patient as he guided us through the selection process. As first-time couch buyers, we felt a little overwhelmed, but Michael made the experience fun and stress-free. He really listened to what we wanted and helped us find the perfect couch for our new home

Absolutely did not like or appreciate that the delivery crew did NOT speak enough English to communicate with me and had to use Google translate to try to communicate! I wanted drawer handles removed and bed placed against the wall and they couldn’t understand what I wanted. Needed the box spring brought out of room and taken downstairs and he didn’t seem to understand. I gave up on getting it done. So much for White Glove delivery that we paid for.

We had a wonderful experience shopping for and finding a couch for our new home. Katie was fantastic and helped steer us in the right direction. We will be shopping here again for our furniture needs!

Very friendly staff, worked diligently to give us the best possible price. Knowledgeable of inventory and options.

I want to give a big thank you to Olivia at Ashley Furniture for her outstanding help with my recent table purchase. She was friendly, patient, and incredibly knowledgeable, making the entire process smooth and stress-free. Olivia took the time to understand what I was looking for and helped me find the perfect table for my space. I really appreciated her professionalism and personal touch. Highly recommend asking for her if you’re shopping there!

Katie was great, she helped us with buying our bedroom set. She was very professional.

This has been a terrible experience. First we start out with a couch that does not fit our needs with a warranty plan that we did not want. Next, it’s delivered and one the recliners on the couch doesn’t work. I asked to exchange for another couch but was told that I had to buy another couch in order to get the return/exchange complete. So, I buy another couch in a gray color because they let me know they didn’t have it in the color I wanted. I look online and see the color I want. Consequently, I tell them that I need the color that I originally asked about. I finally get the new couch delivered and find out I have been charged for two couches! No refund/exchange was given. I call customer service and the representative was absolutely incompetent. I go into the store and talk to one representative who simply prints off an old paper saying it was returned even though it is still on my bill. One representative has an attitude, as if her card was just charged twice. One representative tries to help but still has me leaving the store without a solution today. I’ll never order from Ashley again. They are all over the place!

Katie was awesome!! I told her what I was looking for and my budget and she nailed it!!! Thank you again, Katie

No pressure sale, great service

Katie was great!

Sara was very pleasant to work with today. I would recommend her to others.

Professional, informative and not overbearing! Charity was great

(Translated by Google) Clear and friendly service, excellent service when I picked up my order, thank you. (Original) Atención clara y cordial, servicio excelente cuando recogí mi pedido, gracias.

Sarah & Michael were both incredibly helpful. I came in and found what I wanted one day. Took 24hours and came right back. I was greeted warmly by Sarah when I walked in and when further assistance was needed, Michael stepped in. Both were a joy!

Ellen helped us today and was very helpful and friendly. She showed us around and let us take our time on our decisions. Was helpful on getting us financed and getting delivery. Would definitely come back to see her again. Ashley had alot of choices in a wide range of prices. Really like this store.

Great customer service, very patient and knowledgeable. Service was excellent.

Katie was awesome and very helpful. She made sure we were taken care of and ensured we stayed within our budget.

Our salesperson, Brandon Whitaker, was great and very helpful to us in our shopping.

We had a positive experience with Ellen as our sales person. She was very helpful and cannot say enough about her. Will shop here again soon.😎

Samantha was great!

Great selection, no pressure, great deals See… Charity/ Murfreesboro, TN.

Micheal, I hope I spelled that correctly, was very helpful and welcoming. We had a great experience with and he was very helpful. We greatly appreciate his everything he did for us.

Found the couch that I can reach the floor with my feet and my back against the back of the couch. This was great for me and under $1,000. . And that was even better.

We only bought one couch from them. Our sales guy was great, delivery was easy, and we got a good deal with it being a floor model!! When we went back to buy more furniture, I noticed the online prices were significantly lower than in store. The sales person was unsure as to why and offered to lower the price to match it, but that just seemed so sketchy that Ashley's would have such a wide difference in pricing from storefront to online. We ended up going to a more trustworthy, local furniture company - MidTenn Furniture - for the rest of our furniture needs.

We came into the store to look at bedroom furniture and they have a great selection so it was hard to decide but Brandon helped us make our decision. He was very patient and helpful while spent several hours deciding. Thank you Brandon! You are awesome and we will be back!!

Do not go here they will steal your money , not deliver your product , and lie. Customer service has been no help . They acknowledge they are wrong, and that I don’t have my product . However, they keep saying there is nothing they can do and to wait a week everytime I call . It’s been 7 months . Update: I will be calling to see how it goes.

Very helpful and very informative excellent experience

Micheal was a great salesman. Worked with us on our needs. Great job!

Salesman was super nice and I went in there with no intention to buy and walked out with lift chair. I left receipt in car or I would tell you his name. He is one who knows so much about mattresses.

Great customer service

Charity Crowe was excellent.

Friendly service.. Katie was awesome as a sales person.. pick up was easy

Ali was great and we love our new couch. The manager, Mike, was the strongest man I have ever seen. He picked up a huge king sized bed with one arm and a 5 piece sectional with the other. I have never seen anything like it !

Just bought a coffee table and sectional with my fiance. We went in an hour before close and talked with Tim. He is the best sales manager I've had the pleasure to work with; he is very easygoing and was understanding of our budget and taste in furtniture. Will be going back here when it's time to upgrade again!

My experience at the Murfreesboro, TN location of Ashley was very nice. My salesman Brandon was awesome. His personality and his professionalism were both on point. The atmosphere was good too. Everyone seemed to be enjoying their jobs and most of the other employees were very cordial, but Brandon was absolutely the best!!! Think I'm going to live my furniture☺️

The salesman Alex helped me navigate through the process professionally and I walked away a happy customer.

Michael did a wonderful job! Very professional! We will be back.

Mattress 👍👍👍👍👍

Ordered a chair to be delivered to my house. They somehow put my order under someone else’s name so my order was canceled. I understand that people make mistakes, but the lack of communication and no one being able to fix it is what’s going to keep me from coming back here. I had to call the store myself to find out that they canceled my order. For some reason, now it can’t be fixed unless I go back to the store in person.

Our sales person was able to help us find the perfect recliner for my husband!

Mike was amazing. Fantastic service. Supportive. And fun!!! Would 100000% recommend him to anyone. He deserves a raise!!

Ali was great. She greeted me immediately after I stepped in the store and made my dreams come true. She helped me find the perfect table and chairs for my dining room and I am so glad I visited your store. Ali was fun talking to and I truly enjoyed the time I had just walking around looking at all your beautiful furniture. I will be back.

Olivia provided great customer service and was very knowledgable!

Great experience from the moment I walked in. I was greeted immediately and assisted throughout the entire process. I found exactly what I was looking for and a purchase was made the same day with delivery within a week!

It was great coming back to Ashley's, seeing the friendly smile, that everyone has,and the need to help you pick or find what you are looking for, they have a great team, with good experience

Great experience!

Katie was extremely knowledgeable, friendly and low pressure. Great experience!

The drivers were very nice but knocked off a large branch of our neighbor’s tree. Our road is plenty wide for their truck. Now we have to pay for removal of this large brach of the tree. It will have to be cut up with a chainsaw and hauled off. Then pay for neighbor’s yard repair. Very disappointed!!!

Mike was very knowledgeable, helpful and made the shopping experience a pleasant one.

Had a wonderful experience! Our sales guy Michael understood exactly what we were looking for and was very patient with us. Thank you Michael

Charity was good to us !!!!! I recommend her !!!!

Tim and Brandon are amazing 10/10 would work with both of them again!

Great service, they helped us find exactly what we needed.

We recently purchased a couch from Ashley Furniture and were really happy with the selection and pricing. The store was clean, and most of the staff were helpful and friendly. They even helped load it! We started out with Tim, who was great, easy to talk to and made us feel comfortable right away. Midway through, we were switched over to Alex, and while he was knowledgeable, the interaction felt more transactional and a bit rushed, which made it harder to fully explore the other items we were interested in. Overall, we’re happy with our purchase and appreciated the value. With a bit more consistency in the sales experience, this could have been a five-star visit. We’d definitely come back!

Michael took great care of us and looking forward to buying from him in the near future. Thanks, Michael!

Timothy was awesome! So helpful and efficient!

Katie and Mr. Grant were great. Very helpful.

Michael had great customer service and made my experience easy and enjoyable

Michael was wonderful and helped me find exactly what I was looking for!!!

Alex did a amazing job 👍👏 he was very helpful and explained with great experience we really appreciated his help

The furniture was exactly what we wanted. The salesperson was very knowledgeable and helpful. The delivery was on time and very careful when carrying it in the house

Brandon is an exceptional salesman! Thank you!

(Translated by Google) Excellent service, very friendly and hassle-free. (Original) Excelente servicio muy amables y sin complicaciones

Did it all online quick and easy

The sales people was very nice and knowledgeable of furniture, and the manager was very good at their job.

The team at Ashley Furniture in Murfreesboro were great. Katie was very friendly and knowledgeable of what Ashley Furniture had to offer to meet our needs. She listened carefully and gave recommendations for what we were looking for. She did not hassle us to make a sale. Mike was very patient and made sure the purchase we made suited our needs and Tim and Marcus were great too and very professional. Shop Ashley Furniture and you want be disappointed as their staff is quality like their furniture. ✌🏽

Mike and Katie were awesome! Very kind and informative.

Ellen at Ashley furniture was amazing and it was so easy to purchase our new piece of furniture.. Will definitely return.

Pleased with the sales team their patience and courtesy shown to me made it easy and stress free to return items shout out to manager Tim

Wow, delivery was $expensive and it took 2 weeks to receive the wrong items. Nobody spoke English. They will try again and maybe they'll get it right. I'm very apprehensive now about the whole deal.

Not sure his name but the name tag read SuperMan he was very helpful with helping pick out a couch and extremely knowledgeable and helped me tremendously! I see why he wears that name badge.

Had a great experience today. Mike was great. Worked with us on our purchase and got us set up with the best deals. Go see Mike for all your furniture needs.

Katie was awesome and assisted us with all of our needs!! Pics of our purchase

I was pleased with the delivery updates on the link. Also pleased with the condition of the furniture and set up.

Great shopping experience. Micheal was wonderful. Found what I wanted and at a price I could pay all with being delivered. How wonderful is that? I think pretty wonderful.

Salesman was very helpful and familiar with the chair I was interested in purchasing.

Amazing experience Micheal was so helpful and nice while we decided which furniture we wanted!

Nice store. Great selection and Ken Law very helpful.

Ken Law was great. The store has several desks and shelves on display. Very efficient process from all of the staff.

Have always had a great experience here. There's a reason Ashley has been at this location for so long. Alex today was great and worked out the very best deal with me. I was reminded that the warranty I bought with previous furniture was never used and was able to be credited to the dining room set I was getting. It took a little time to work out the best deal but he was great and the delivery time os going to be extremely quick. Very happy!

Driver and a man did great job delivered .. no problem communicate with them .. i m proud of them doing great job .. it was excellent !! 😁👌🏻

So nice and had so much patience with all the questions I had. Gino, Mike and Katie was amazing!

The sales woman was great taking of my order

Truly felt helped. It was a team effort and every member was great. Thank you!

They were nice and helpful and good sale on bedframe

Recommendation….so not buy from this store. I bought over $11,000 in furniture and received so much damaged pieces from delivery. The customer service is the worst ever and received exchanged items that was still delivered damaged and one time the wrong item was sent. Because of the POOR customer service I am now stuck with the wedge that has a razor blade cut from the drivers. The manager did not to make it up and the salesman made false promises. Save your grief!

Salesperson and manager were very friendly and helpful. Delivery went 🙂 👍

Nice clean store Friendly stuff

BUYER BEWARE. READ BEFORE BUYING. This furniture store’s employees are extremely rude (insulted me multiple times) and pushy. Most of all they have ABSOLUTELY NO RETURNS even if you received the WRONG ITEMS. If you pick it up from the warehouse you are on your own. Even though on their website they say they take returns they do not honor this and there is NO support for incorrect items. I’ve never had a worse experience with any business in my life. TAKE YOUR BUSINESS ELSEWHERE.

Samantha was amazing! It wasn’t a large purchase but still took the time to talk it over with me. Thanks again!

Nice people and good prices

The salesman, Brandon was very accommodating, detailed and knowledgeable. Definitely look forward to working with him again soon.

Walked into the store and was taken care of immediately, purchased a new sofa!

Great service and comfort when shopping no pressure, answer questions.

Tiffany Moore was warm and welcoming, knowledgeable about the items and helped the process go smoothly

My wife and I purchased a sectional sofa set from the Murfreesboro TN store and met Kayla, a fairly new sales associate who assisted us. She was very polite, professional, and highly respectful of our wishes to shop for awhile before we had questions for her. She did an outstanding job from the moment we arrived through the next day pick up on the stores loading dock. We got a great deal on a high quality furniture piece that we are delighted with. We highly recommend Kayla and her team at Ashley Home Furnishings.

My wife and I had a fantastic experience at the Murfreesboro Ashley today. We were helped by Kayla, and she was a delight to work with. We'll definitely be back!

Ellen provided great customer service as well as went above and beyond to get us the best price possible on our sofa and dresser.

Ken did a great job helping us find the correct chairs we were looking for. He was very professional and easy to work with. Pricing was also very competitive for the great quality of furnature. Thanks, Ken!

Very great service

The friendly greeting and attitude was quality perfection. Very reasonable prices as well

Ms. Katie was very patient and very helpful. Everything thing was quick and easy

Very nice experience, I bought a Sterns and Foster mattress, they are delivering it Friday.

Great customer service, he answered all questions. Also he was very helpful.

Great selection of furniture and knowledgeable staff. Highly recommend!!!

Very Friendly and helpful

Great experience

Professional service! Helped me find what I wanted with no upselling! Very satisfied.

Alex O. exceeded our expectations and provided excellent service. He took us directly to a product that met our needs at an outstanding price and had us out the door in minutes.

Marcus was my salesperson. He was very helpful with my purchase. Due to my choice and favorite sofa.being to light in color, he went with my final decision. There was no pressure selling on his part. Ask for Marcus when shopping at Ashley, Murfreesboro.

Kayla was great!

The absolute worst experience and customer service. We ordered a living room suit, a bed and two lamps. We scheduled the delivery for 3/15/25 (a month out) and the lamps were going to be shipped to our current address since they would be delivered prior to us moving into the new house. They shipped them to the house we had not yet moved into and they didn’t ship lamps, they shipped random dining room chairs. On 3/15/25 the delivery drivers arrived as a storm was rolling in. They brought the headboard into the house and called us from the truck to tell us that they were going to leave because of the storm. They were the only truck to return to the warehouse early because of the storm. The driver told us that they could deliver the furniture on Sunday. They don’t deliver on Sunday. They attempted a 2nd delivery on 3/03/19/25. They delivered the living room furniture and the bed but they did not have the slats for the bed, the support legs for the crossbar or the decorative pillows. We cannot fit the bed and the mattress in the room so we had nowhere to sleep until they delivered the missing pieces on 3/22/25 as promised by the warehouse manager over the phone. The did not deliver anything on 3/22/25 and when we called customer service they said that they had the missing pieces but they did not know when they would be delivered. I contacted the sales rep Alex and the store manager Tim. Alex would not return my calls and Tim offered no resolution on 3/15/25 until my husband confronted him in the store. We contacted the store on 3/22/25 and neither of them would return my call. It wasn’t until I informed the store that I was filing a complaint with corporate and the BBB that Alex called me to gaslight me and tell me that I never called him on his personal cell and that is why he didn’t call me back. I contacted the store 7 times to get help from Alex and the manager. Do not order furniture from them. Once they have your money, they do not care about providing you with proper service. Customer service is rude, the warehouse team is incompetent, the salespeople and the manager in store are not willing to help with any issues. This has been the worst consumer experience I’ve ever had. Do not shop at Ashley Homestore, it is not worth the stress.

Had a wonderful experience, salesman Ken Law was not pushy and listened to me and my husband on what we were looking for. If you go ask for Ken! Thank you Ken for a great experience!

Michael my sales person was fantastic to work with.

Katie was amazing, and very knowledgeable about the store. She led us in the right direction for our needs.

Brandon was extremely knowledgeable and helpful! It was a great experience!

Great service.

Great experience!!!

Michael was awesome, a great shopping experience!

I had a pleasant experience at Asley furniture the salesman was kind curious and very knowledgeable about Asley furniture products

go see Alex best sales man!

Great experience with wonderful hospitality. We really appreciate the sales person Tommy at the Murfreesboro Tn store. He went up and beyond for us to reach our expectations on the furniture we picked out.

Katie really went the extra mile to get us a product that we needed. Great experience. Dr Mattress was very informative and helpful.

Salesman did not how to talk, was not helpful and extremely slow.

I went to purchase a couch for my new apartment and both Brandon & Charity were very patient and took the time to to explain the advantages & disadvantages of each couch. I’ll definitely be back when the need for new furniture arises. Thank you both for all of your help

Great salesman Btendan. We had a great experience shopping for our new furniture.

We had the pleasure of having Ken assist us today! He and Tim were great to work with! They were both so friendly and definitely knew their stuff!

Ken Law was knowledgeable and personable. Great experience.

Great selection of furniture, great salesperson, great patience, friendly and service with a smile.

Excellent customer service - great value

Found the furniture we liked ! Wasn’t happy with salesman dishonesty regarding the “ warranty “ we specifically said we didn’t want”. He “ got it “ thrown in” by lowering furniture price so he could still charge for said “ warranty “. The price was ultimately still the same with or without the warranty so no reason to be dishonest.

Wonderful sales staff. Ordered our entertainment center and 2 days later 2 very nice young men delivered it and set it up and it was beautiful.

Worst customer service. Defective furniture on delivery. 7 weeks later get replacement delivery and it’s used damaged furniture and now waiting again on another delivery. They say no returns or refunds. This will end up in court. This place sucks and so does their customer service. All they do is LIE when they finally reply. Store manager Andy is of no help. Stay far far away and buy from somewhere else. You will thank me later.

Bad experience with Ashley. Salesman sounded like he was helping us but actually got some extra charges that wasn't mentioned when doing paperwork, found that when we received the bill. After waiting 2 weeks we only received bedroom set. No mattress so waited another week for it only to find out there is no box spring so again we wait another week. Mind you I took off each time to wait for product. So lost vacation days because we can"t seem to deliver everything one time, that.would be too easy.. Needless to say this has been a frustrating experience. But not like Ashley cares they got their money. Won't be going back to them for anything!

Katie was very helpful!

Found just what I was looking for at a great price! They delivered it very quickly and professionally.

The delivery guys were awesome delivering our sofa and shelving unit.They were very polite, courteous, and were professional .We did have a hard time getting a refund for a table and dining room chairs which should not have been a problem considering that delivery was weeks out. Called 4 times and went to store twice. It was only finally taken care of by the manager at the store in Murfreesboro.

Great experience. Sales person was friendly and easy to work with. Will be back for more items soon.

Very helpful! Tim Grant is very knowledgeable and very professional. If you need furniture this is the store to purchase it from! You will be pleased with each step of the process!,

We Had The Best Experience With Ashley Furniture In Murfreesboro TN Marland is so nice and helpful when we were purchasing my new bed

Tim and Katie were great! I went in the store to kill some time and ended up with a wonderful couch and loveseat! I can’t wait for it to be delivered. Thank you for everything, Tim and Katie!

Thank you! Very friendly and great customer service.

We have always been pleased with the service at Ashley’s home store. They have a great selection of furniture at decent prices. Ellen has been our sales associate every time we’ve gone in there. She is knowledgeable, super helpful and friendly.

Awesome experience, great service, manager checked in just to make sure I was having an awesome experience and made it better by offering a great deal on a group package.

I only ran in the store to make a payment from an order I placed on the phone with a representative in sales. Both, the rep I dealt with on the phone and the person In the store were very helpful and friendly.

Brandon was great. He did a great job listening, informing and recommending. We even purchased additional pieces with some of the insights and recommendations he provided. I will definitely be returning to shop with him again. It was an overall great experience, and I would highly recommend him to family and friends.

Brandon was awesome!!! 5 star for sure, very helpful and great service!!

Charity was amazing and really worked with me and my ideas.

Staff was very courteous and helpful

We had a great experience with Ken. He was very helpful.

Alex was a great salesman and was never pushy!! Alex showed us several options and was very informative!! His boss was also very easy to deal with!! Very pleased...

Michael was so good waiting on us. Then when we got our recliner it was the wrong one. There was no problem getting the right one. Thank you Michael for your help on everything.

Brandon’s explanation of features and tour of showcase recliners was simply top shelf! Made our selection and purchase easy and confident that we had made a great choice. Thank you Ashley for having this man! See you again soon!

Samantha was amazing!! After explaining what I wanted, she showed me several options before I decided on the perfect sectional for my family. Will absolutely go back for future purchases.

Katie was great! Friendly service!

Straight Professionals and very attentive to customers. A great experience. Store Managers and sales associates are A-1.

Gene helped me get a great couch at a great price. Definitely my first stop for furniture in the future Edit: couch broke in 4 months, no warranty, can’t buy parts to repair myself, can’t pay to have it repaired. Will never do business with this company again

They were very nice. Has what I was looking for at a great price!

Gene did a great job helping us pick out our new living room furniture. Quick and easy paperwork.

Samantha made my experience very easy in buying exactly what we wanted!

The nicest young lady helped me and she was so awesome!!! Very knowledgeable on items I was interested in. A real joy to work with. The selection of furniture was great. I will shop with her again.

The service was excellent and Charity was very helpful, professional, and nice. The transaction also went well and flawless.

Olivia was was a great associate. She was not pushy like she was trying to make a sale, and she was very helpful in getting the correct items ordered.

Nice showroom, there was plenty of options!

Great experience. Ken Law was a huge help and treated us awesome. Can’t wait to get our new furniture delivered. Highly recommend.

Very helpful. Showed alternatives to the couch I wanted which was no longer available. She is very personable

I went in wanting to look at two different sofas and neither one was out on the showroom but they showed me comparable fabrics and sofa cushions and I chose one paid for it and then before it was delivered I decided to change my mind and go with the other one and they were very accommodating and got it set up perfectly for me and the delivery was smooth and professional and I love my blading sofa I had bought a larkinhurst at another company years and years ago and that was made by Ashley also and I would buy either one again the Bladen or The larkinhurst. My sales rep Katie was went above and beyond heard duty to service me and get me exactly what I wanted

Michael and Michael were awesome. They knew what we were looking for and were very knowledable about there product. We have bought at Ashley in the past and are very satisified. We will continue dealing with Ashley. You guys are simply the best! Michael and Louise De Martinwinchester TN.

I was looking for a reclining sectional and the associate showed me all the inventory and described each with detail. I was able to make my decision quickly based on her expertise. My choice was made and paid for in under 30 minutes. I was impressed.

Ellen provided great customer service! Her product knowledge and personality made the experience quick and easy.

Olivia Allen was a wonderful salesperson she showed us the furniture we were interested in and answered all our questions. She was not pushy, just very accommodating. I would definitely use her for my next purchase. We love the furniture and the delivery guys were so nice and right on time. Such a great experience.

I really appreciate that I can usually make a quick purchase at Ashley. I’m a home stager and needed an accent chair right now. I was greeted by Ellen and explained my dilemma and she walked me directly to every chair in the store that I could purchase for pickup, PLUS showed me store decor that was on huge discount. I purchase not only a great chair, put a large piece of art, several decor items AND an accent table. It was perfect AND I was paid and out of the store within an hour so I could get back to work!

Customer service was spot on no pressure.Whatsoever

I had a very pleasant experience at Ashley furniture today. The salesman was not pushy but was very helpful when I needed it. He got me out the door quickly and was professional and knowledgeable. I will definitely come back.

Very knowledgeable

Went in looking for a power reclining loveseat. We saw a couple that caught our attention but we're a bit out of our price range. Katie Legace was great! She was very knowledgeable and was able to get us something we were comfortable with in price and design. Cannot waiting to get it delivered!

Had a great experience at this location. Micheal are salesman was great. He was nice and very helpful. Found exactly what we were looking for.

10 stars!!! I am so impressed with our entire buying process at Ashley Furniture, that I'm unsure where to start... Everything was beyond exceptional, from the moment we walked into the store (not to mention on a weekend and hour before they close) through the delivery of our couch. Geno (Gene Dees) our amazingly sweet, helpful, non-pushy, educated salesperson was beyond great. He didn't just try and sale us a couch...he listened to our needs, answered all our questions, but beyond that, he was there for us, and helped us make the decision on the couch, rather than just pushing us onto something more expensive. He was so friendly and attentive to what we were asking and looking for. We will make sure and reach out to him before we purchase any new Furniture in the near future. Thanks Geno!!! Next was the buying process. We told Geno we needed to go home and measure and that we would call him that evening to let him know our decision. Again, he was so patient knowing we were leaving and might not come back...but little does he know...that he already had 'sold us' and we would buy something from him, even if it wasn't the couch we were originally looking at. We got home, measured, and called the store shortly there after. Geno walked us through the numbers and sent me an email with a "breakdown" of charges. Within a couple of minutes we were buying our new couch over the phone with everything we asked for! After about 15 minutes, we confirmed the purchase and delivery. Then, about 5 minutes later I had a text with delivery information that was set up for 5 days out from the day of purchase!! WOW...YES...that quick!!! The day of delivery i received a text that morning with tracking information on the delivery and 3 hour window jist to be prepared! This allowed us to be able to stay at work and come home when the delivery was headed our way. Sure enough 45 minutes before the delivery i received another text showing they were on the way, then another text when they arrived outside (this was helpful to because I have a dog, and that way I could meet them at the door so it wouldn't alarm the dog). The delivery guys were so nice and helpful. They brought everything inside, set up the couch, showed us a few extra features, and had us look over everything to make sure we were happy. They were in and out within 30 minutes! AMAZING SERVICE! From start to finish...these was the easiest and best delivery i have ever had. I highly recommend Ashley Furniture and Geno in Murfreesboro for all our furniture needs. We will only shop here with Geno from here on out. Again...10 stars if I could for the entire process!! THANKS GENO and Ashley Furniture!!

Everyone was really nice , prices are high.

Marland answered all my questions and took care of what I needed. It made it easy to complete my final transaction.

DO NOT BUY THE NEXT GEN DURAPELLA! False advertisement by salesman the quality does not hold up to what they preach in the store. I would not recommend buying this junk!

We went to a competitor for furniture and they only delivered 2 out of 7 PCs and told us we would have to wait for 3 months for the rest. I went to Ashley in Murfreesboro tn and Ellen has us in a new bedroom suite and all delivered in 4 days. I always shop Ashley but thought I would try RTG. Ashley will always be my go to store as they took care of use very quickly with a beautiful bedroom suite

Marland was patient, personable, and professional. We appreciate him for making our first Ashley Furniture purchase extremely enjoyable.

Thank you Michael for making this seamless. Purchase was for my child 5 hours from home and I had no difficulty ordering and setting up delivery

Alex and Mike was very helpful and knowledgeable about the furnitures we brought. Their kindness and friendliness made it easy for us to make the decisions we did. They also made small chat, they made us laugh at their comments to each other and they made us feel at home all the way around. We would recommend both of them and Ashley furnitures to others. Thank you Alex and Mike for all your help. We appreciate you both so much and anxiously await the delivery of our new bedroom suite.

Professional and personal over the phone order processing. Great service walking my through options, warranties and delivery

Samantha was so professional friendly and very very helpful

Awesome

Katie at Ashley in Murfreesboro was extremely helpful and made the experience so wonderful. Can’t wait to enjoy my new chair.

The best salesman was Brandon. He was very patient with me and let shop.

We had a very good experience with Charity Crowe (one of the managers) today at Ashley furniture. She was extremely helpful and really is half the reason we decided to come back and purchase our dining room table set from there. We will be back and will purchase more from her!! Extremely pleased with her service!

Just purchased a new couch and loveseat. Michael Williams was great to work with. Highly recommend working with him, there was no pressure on us at any time. He also was able to put up with us changing our minds a couple times.

We purchased a bedroom suite for our daughter. I was concerned about the height with the mattress and box spring being that she was a toddler. The bed we saw in store was quite high with the box spring and mattress. Our sales associate let us know that our bed would be quite a bit lower because that one was made to be used without the box spring and in store it had one. We sat on a few mattresses in store, but ultimately chose to purchase one offline because it was only 6 inches to save some height. We were also told the standard box spring was “only a few inches taller than a low profile.” so we opted to get a regular size one. Fast forward 15 minutes after delivery I sit on her bed to just sink into springs. Our sales associate said the mattress was a combo of foam and springs-there’s no way. It’s hard, and truthfully just under 6 inches. After doing some research-there are low profile box springs that are 5 inches-ours that came was 10 inches…definitely not just a few inches when we talk about a toddler. We quickly called explained we wanted a refund-which they don’t do so be warned-even on something like a mattress. I can understand if I was trying to return a bedroom suite-but a mattress? That is poor quality and mislead into thinking it wouldn’t be as tall as the one in store? If they truly cared about customer service and wanted to keep clients they’d make it right. We offered to pay a restock fee just so we could shop elsewhere. I will also say, the morning of our first scheduled delivery we got a text saying sorry the dresser was damaged we need to come a different day. They were trying to deliver our set in 3 separate orders, which we didn’t want because it was disrupting our kiddos naptime. Trying to speak to a live person is difficult because it’s all “chat bot”. We finally got a hold of someone to get everything scheduled on one day, but it was still a pain. Needless to say we aren’t happy with the customer service side of things. We will not return to Ashley. The local store cannot help either because you HAVE to go through a call center. To which we felt like they were essentially saying you’re lying-trying to get a tech to come inspect the mattress, then having to call our sales associate. I am not sure why they would think we were lying about the quality. It was going to cost us MORE money to pay for them to restock it and buy another one.

The worst customer service experience I have had to date. Purchased a $1600 bedroom set, was told by the sales associate when we purchased it they had a 72 hour no hassle return/refund policy if we were not satisfied with any part of it. Mattress showed up exceptionally hard/thin/could feel the springs, very poor quality. Nothing like what we tried in store. Attempted to return the unused mattress for a refund (15 minutes after it was delivered) and ended up in call center purgatory. Apparently they can’t initiate refunds in the store, it has to be done via call center. I even offered to pay a restock fee. Was just transferred from one unhelpful person to the next. Finally gave up. Moral of the story: the sales people they employ will tell you whatever it takes in order to get you to swipe the card, they do not stand behind their product (not even for 24 hours), and will mislead you at every turn. Proceed with caution. Update: reached out to the number provided by the owner in their response. Sent me back to call center purgatory. If you have issues, be warned, you will not speak to anyone in the store. You will just get passed around from one call center to the next.

It truly was amazing and quick! Me and my boyfriend had just left big lots picking up a couch that we bought 2 weeks ago and it was on hold, big lots sold it to someone else! I was not happy then we decided to try Ashley Furniture and we ended up walking out with a bigger and better couch that has recline and the feet come up plus a coffee table that came with the couch, so my day was made better by Ashley Furniture and the wonderful people who just seem to really want to help

very good

Chair arrived with a stain. Warranty dept tried to claim I had purchased the chair months previous from when I did, and tried to invalidate the claim. DO NOT BUY FROM HERE

Great but there prices higher than others

Felt like I was a valued customer as soon as I walked into the door. Katie was my salesperson and she helped me get exactly what I was in the market for. She was wonderful!

Alex was our salesperson. He was very attentive, but not overly so. He made suggestions and gave us privacy when needed. The store manager also greeted us and made sure we were doing good. I highly recommend this store!

Olivia was great. I love my dining set, but had to call today about some damage on the table. It’s a tab bit frustrating, but hopefully Ashly’s will correct the problem.

Charity and Mike are the best!! Highly recommend them for any furniture/mattress needs! They made the experience super easy and seamless

One of the worst experiences I have ever had with “sales professionals”. The original sales professional lied stating that a certain piece of furniture would look a certain way. Upon delivery it was the exact way we told her we did not want. Half the furniture was returned on delivery (damages/didn’t meet expectations) which I was fine with. Went back in 10 days later to see about swapping a piece of furniture and seeing when the other furniture would be delivered. A different sales professional explained the hold up with getting the original furniture re delivered and said he would call back when it was all sorted out but would call at the end of business. Well no phone call, called two days later with no updates but the false promises continued. A week later still no word on my furniture. My advise just go some where else it will save you the head ache

Marlon helped us and was great to deal with !

The customer service was exceptional!!

Great experience!!! Highly recommend!

Charity was amazing! Great experience.

Sales staff was friendly and not pushy. Which was a big difference from my other furniture store experiences. Tommy Highers was the perfect fit for my family and I highly recommend him. We will continue to shop her. Thank you for the professionalism.

Tommy was great! He was patient and got us exactly what we need and wanted. Definitely will visit again in the future.

I can only speak on behalf of the in-store experience so far because the furniture hasn't been delivered yet. Marland was great! He was very attentive without pressuring. He was extremely knowledgeable of the furniture in question and walked us through the entire process thoroughly. I would definitely deal with him and the store again, providing delivery goes as flawless.

Tiffany was extremely helpful, greeted me within minutes of entering the store and gave me a good price on the item I was looking for. I will be back for my next purchase and will look forward to speaking with Tiffany!

Salesman was wonderful. Then it went downhill from there. The lack of communication between warehouse, scheduling and the store is just idiotic. We cancelled our order but not before spending 4+ hours trying to get things straightened out while dealing with the GMs apathic excuses. He had zero customer service apt. Good riddens.

Ellen was a wonderful sales associate. She was knowledgeable and patient.

Superior experience

Sales lady was FANTASTIC!

My sale rep was on point. He did that! Simply

Staff is very helpful.

Samantha was incredibly helpful and knowledgeable while helping me select my first couch! She was friendly and kind even though I came to the store an hour before close. I will definitely be reaching out to her again when I’m ready for my next purchase!

Very friendly young man with much information.

My experience at Ashley's in Murfreesboro was a good one. Samantha was very helpful in assisting me to find the perfect furniture for my home.

Ellen was fantastic at helping us find exactly what we were looking for. Great experience! Thanks, ASHLEY!

Great guys fast and friendly

Helpful without being overbearing. A pleasant shopping experience. Joe was excellent

We had a bad experience ordering from Ashley online so we went to the showroom tonight to see what they had. Ken was very helpful and quickly found us what we were looking for. Highly recommend

Good people to deal with

Marlin was great!! Informed, professional and efficient.

Very friendly and knowledgeable . Great prices

Katie was efficient and lovely to deal with!

Marland was great!

Tommy was great to work with, he went above and beyond to help me with my purchase. Staff was very friendly.

The Ashley team was very helpful. Particularly helpful was Mike (aka the Sleep Doctor), who assured us with our mattress choices The pricing was very competitive along with an excellent selection.

Canceled the order as salesperson had 1 wrong item, charged for protection plan when I didn't agree and pricing did not reflect the price online or the black Friday offer. He had me sign the agreement and never showed me the order or pricing.

Ellen was great and helped us pick a great couch for an awesome deal! Plenty of workers there so was a very quick process.

Our salesperson, Ellen B., was excellent!! She worked with us to determine what product best fit our needs and then walked us through our options including measurements, choosing the right color, pricing and anything else we might need such as a battery pack, etc. We appreciated her attention to detail and professionalism and would highly recommend her to anyone furniture shopping … five stars all the way!

Olivia was laid back and patient. She wasn’t pushy and whatever she didn’t know, she was sure to find the answer.

No time wasted. Quick answers to the questions I had. Good price with good quality.

We had to wait a bit, but it was black Friday so that's a decent excuse. Lol Tommy was very helpful!

Awesome assistance!

Your sales rep Marland was very knowledgeable and courteous. His desire to help was the reason for my purchase. An excellent employee.

Samantha was very helpful in our search for side tables and a coffee table for our living room.

That lady that attend us really nice and helped us get the best we wanted

Fabulous! Great customer service. No pressure. Would definitely use them again.

Joe Estrada is a rockstar. We’ve been working with him since July of this year. He is always responsive and takes care of our needs.

Sales person very knowledgeable. Manager was top notch also.

Great experience. Salesperson was very helpful, store was clean and well organized. I saved so much time by going here first.

We had a fantastic experience with Ashley Furniture! I had previously ordered from American Signature and they were a horrible business. We were lied to continually. We stopped into Ashley and they had exactly what we needed and were able to pick it up ourselves the next day. Kudos to Joe for being huge life-saver just days before the holidays!!

Marland was so awesome. He helped us find the perfect sectional and was so kind and professional. He made our experience wonderful!!

I would recommend and will be back! Great customer service and cost was better than most places I looked at for the same type of furniture..

The sales people were friendly, knowledgeable, professional, and eager to help.

Olivia in Murfreesboro was great to work with! Great prices and customer service is an A+

If I could rate this a zero I would. If you are looking for good customer service, don’t shop here. I came into this store tonight (and the night before). I just purchased a four bedroom, three bath home that I need to furnish, and I had set aside 11k to purchase furniture this weekend. Both nights I walked into the store no one greeted me. Finally after walking around the store the first night after about 20 minutes or so one of the managers asked me if anyone had helped me to which I replied “nope”. He handed me a flyer and then walked off. All of the employees congregate in the middle of the store and sit on the furniture shooting the breeze. Tonight I came back hoping for a different experience and ready to buy. My experience was even worse tonight. I was in the store for about five minutes and decided to start the timer on my phone to see how long it would take someone to greet me. It became comical. After 20 minutes my phone died. Employees would walk right past me. I bet I was in the store no less than 30 minutes and not a single employee offered to help me and, it was clear I was interested in some furniture. And shocker, they were all standing/sitting in the furniture in the middle of the store. I even circled around them to see if anyone would say hello or offer to help. No one acknowledged me. One woman was sitting on couch surfing her phone. Another employer was walking around the store on a personal call on his cell phone. Even the manager from the night before was just standing there with employees chit chatting. I walked out the door at 7:36pm CST (feel free to check your store cameras) completed disgusted by how disengaged and lazy the employees were. I will go back to Rooms to Go, where they happily greet you at the door, and spend my money. Get new employees Ashley! The ones you have are clearly not motivated to work, and the manager seems to be part of the problem.

Ken was Awesome really enjoyed shopping there.

I had ordered online and the couch ended up not being available. I went into Ashley in Murfreesboro where Tommy greeted me at the door and immediately went above and beyond for me! Thank you for saving Thanksgiving!!!! Can’t wait for our couch to be delivered!

Salesman very patient and helpful with my order.

Great service

I have never been more unsatisfied with the entire process of Ashley Furniture. We went into the store to purchase a bedroom suite. After picking a set we liked best, we started the financing process. From this point on everything was not delivered as set forth. Constant delays, back order, deliver of pieces at a time, damage the pieces being delivered, told the damages are easy repairs for their team etc. so we called the number provided which never really helps, and told we must file a claim, Why? Your guys damage it! After back and forth with this issue, we send photos of the damages and are told they will swap it out. GREAT! Now we get into outright lack of professionalism. The delivery was delayed all day until finally at 8:30 at night and still several deliveries still in front of us we had to reschedule. New delivery date established, same guys came out that brought the 2 prior pieces. After arriving and knowing our home from the first delivery, they stated a repair man can fix these pieces and no need for a swap out. So he spent 15 minutes on a phone call with his warehouse, said a repair would come out and definitely would fix the problems. Gave a date and we accepted. The next morning a man called and said he was on his way and would be there within 10 minutes which was not the date agreed upon. Although we made arrangements to stay home knowing he was coming to repair the dresser and chest. He arrives and introduces himself and was very polite and informative, told me his process and started to work on the pieces. After attempting the chest he called me upstairs to give me an update. Told me what he did and said if that if it didn’t look ok he completely understood. He made an attempt. The chest is somewhat acceptable, it’s in a very dark space and not as noticeable unless really looking at it. If in a room well lighted it would be noticeable. However with the dresser he made it very clear it was not repairable in hone and swap out would be necessary. We called again always going thru the same process and delay to once again we can deliver on the 21st. This was unacceptable at this point. After giving the info needed to get a swap out, then bringing the new furniture and outright not wanting to carry it upstairs again, to not keeping dates for delivery, giving us dates weeks out, and just being a very unprofessional and reliable place to do business with I would NEVER recommend ASHLEY FURNITURE as a place to purchase anything from. Furthermore, we live .9 miles from that warehouse that they have our furniture still. I asked to come get it myself. But would rather just have the 20,000.00 dollars I spent back and lay on the floor

Katie Joe and the floor manager at Ashley furniture in Murfreesboro were a joy to work with. Knowledgable and helpful without being pushy, they all got me in and out in no time. Ordered today and delivery tomorrow so will enjoy the new table and chairs for Thanksgiving. Do I recommend them- heck yah!

Overall great experience, Brandon was awesome to work with. He was beyond helpful and was willing to work with me on everything throughout the whole process.

Friendly, Knowledgeable staff great experience, keeping the customer at the center.

Brandon listened to what we were wanting and took us directly to exactly what we needed. He offered alternatives and helped make the buying process easy! You can’t do better than Ashley’s prices and quality! This was our third whole room purchase there and if the need arises, we’ll be back.

Brandon was super helpful and knowledgeable without being pushy. I’ll definitely request his assistance again when I shop for more furniture.

We had a great experience. Our salesman was very knowledgeable, helpful and answered our questions. He let us make our own decision on our purchase.

Joe, the manager, was super helpful, professional and made our experience pleasant. Getting our dining room furniture on Tuesday and are super excited!

Great experience !! Ken was awesome and provided an excellent shopping experience !!

Brandon was very helpful, wasn’t pushy, listened to what I was wanting for my space. Dimensions were crucial and took me to look at two great options and chose to go with the Modmax.

Olivia was fantastic and great to work with. Sat with me and went through the different options.

Employees were very friendly and eager to assist me.

Best experience we ever had with Ashley! Olivia and Joe, both listened to our needs and wants and gave us a great price and experience! Highly suggest working with Olivia!!

Bought a loveseat and another single recliner from Katie at Ashley in Murfreesboro today. The loveseat feels and looks like it is fantastic Quality. They are removing my old stuff and making it disappear, hopefully that will be by magic. OMG, that would be awe inspiring. Maybe a white beard the hat and wand. Nevertheless, Katie the sells Guru was and probably still is amazing. It’s only been a couple of hours so she is still wonderful. Love the experience recommend this location highly.

Brandon W. Was very attentive, listened to my requests and responded accordingly. I appreciate his service.

Not even 1 year old and the chaise cushions feel like you've hit wood when you sit. I reached out to the Extended Warranty company. We purchased the 5 yr. They advise that cushions from wear/foam is not covered . They recommend that I called the store manager because they might be able to help me out further. I contacted the manager Joe at the Murfreesboro TN store. (This was 2 months ago.) He asked me to call their customer service line. I did, twice! They were supposed to send me an email with a price quote for replacement foam. That never happened. So yesterday I called the local store again. The sales rep I talked to was very rude and told me that they don't have anything to do with the customer service. I said yes! Ashley Furniture has everything to do with their product and customer service. He hung up on me. I called today and left a message for joe, the manager. The salesperson Joe that answered the phone said he would give him the message. I said I would appreciate a phone call back today! He said well that may not ​ able to happen. I said, he has a full shift to return my call. I found out yesterday he would be there at noon. They do not stand behind their product. A $3,000 couch in here we are. Never again! It's a lot worse than it looks. EDIT: funny how quick I got a response after leaving this review. Yeah, now that you said it would be $350 to replace the two pieces of foam. Yeah, I think I will cut it here check it up as a loss and a reminder not to purchase from Ashley again. I don't think after spending a few hundred dollars on the extended warranty not to mention three grand for the couch I don't want to put any more money into this junk! Thanks but no thanks!

I had a wonderful experience with everyone that helped me! I couldn’t be happier with my purchase!!!! Thank you!

My shopping experience was wonderful. The Ashley team welcomed me in. Gave me plenty of time and space to look around. They helped me find a piece of furniture in my price range as well.

All staff members were friendly and helpful. Charity was awesome!

Greeted quickly/sales associate answered all questions/walked me through the store to view options available—great customer service experience. Showroom nice/well maintained.

Worst experience ever I ordered a bedroom set my wife fell in love with I finally decided to surprise her I asked was everything instock the manager said yes he also said we have great deals going on because it’s Labor Day cool I paid for everything got my delivery date September 11 great now I get a call from the delivery driver hey we have your bedroom set great I let the guys in they bring me a head board and nothing else I asked and said where is the rest he told me it should be here in October sometime wow a month to get the rest of my bed room set I went in the store spoke with the guy who sold it to me he wasn’t a help at all I will never purchase from here again. Mind you my wife is pregnant so I had to purchase a whole other bedroom set. Just and update they won’t give me a refund and my bedroom set got pushed out again until Oct 30 and I ordered it September 5 smh don’t order from here. Another update how horrible this place is I finally was told I would get the rest of my bedroom set delivery today well guess what didn’t happen I was only brought The bed rails and was told the dresser got pushed back to Nov 5 wow this place so I said ok. Then I asked the delivery people was they going to install it? Because I paid for the white glove service he told me he doesn’t see it on his end so I didn’t argue I said OK then I called they customer service number i spoke with a nice lady and she tried helping she said she spoke we the delivery manager He explained to her that he will send someone out as soon as possible to have my bed installed and that someone would call me in 15 minutes 6 hours later no call yet and I explained to the customer service representative I can install it myself just give me back the fee I paid for the white glove service she said no someone will definitely be out today. And I’m pretty sure nobody works on the weekend at this point I need the District manager of this company number this place is a circus

I came in the store with a vision of a new replacement bed for myself. Charity heard my special needs and helped build my special bed. The expert adviser from the mattress department completed the package with the adjustable frame and mattress for a total package that will allow me to have awesome sleep every night going forward. I am thankful for you two.

Olivia worked with us all afternoon! She was patient when we needed to measure beds and mattresses. We look forward to sleeping in our new TempurPedic mattress and our new bedroom suite.

We had an easy experience picking out the couch we wanted. The check out process was made excellent by Charity. I highly recommend her for a personable and straightforward interaction.

The staff in this store were extremely helpful. Katie helped me out greatly! If I ever need any more furniture, I will be back to this location here in Murfreesboro, TN. Thank you all for helping out!

Great customer service from Chris. Was able to find us exactly what we were looking for at a great price!

We found exactly what we were looking for in a full-size sofa. Although not in current inventory at our location, we were able to place an order to have it delivered to our home in the next few weeks.

No pressure salesperson and easy to buy.

Christopher was very knowledgeable, personable and patient.

Ellen was so sweet and helpful. She answered all our questions and saves us a ton of money. This store is great

Great team work in the area sales representative

Took a month to receive furniture. Delivery men were unprofessional and broke leg off dresser. I never received opportunity to use $499 since I didn't file q claim. I would not recommend any purchases from this company...

Very helpful & friendly customer service

Charity Crowe was very patient and helpful.

Great service! Katie is amazing and so helpful

I paid a visit to the Murfreesboro Ashley Store. The store atmosphere was welcoming and the staff were very professional during the experience. Charity was able to quickly find the items I needed, at a truly fair price, and made for a very pleasant afternoon. Thank you.

0% is a lie! You'll get hit with a 2% fee a week after leaving the store. You'll get hit with the fees before your furniture is delivered and your first payment is due. To get the 0% you have to apply for thier store card.

We received excellent service at Ashley Furniture Store in Murphysboro. The staff went above and beyond to ensure we were satisfied, not only with the service but also with the incredible selection they offer. The attention to detail and care provided was exceptional, making our shopping experience truly outstanding. The store offers beautiful and unique furniture pieces that you won’t find elsewhere. Highly recommend!

Great employee 👏 👌 👍 🙌

Nice store. Professional attention. No pressure. Knowledgeable sales associate. Courteous service. No issues.

Excellent service! Great experience.

Charity at the Murfreesboro store was awesome to work with today. My chair was available for pickup today and I received a discount . The people at the Smyrna pickup location were also kind and helpful.

Absolutely recommend going here Brandon went above and beyond to make sure I got exactly what I was looking for. Absolutely great costumer service!!

Worked with Ellen at the Murfreesboro TN Ashley location. We were looking for furniture for a screen porch that we just enclosed to a year round room. Ellen worked tirelessly to educate us on the options available. She was knowledgeable about the products and helped us immensely in making the best decisions. She personally measured numerous items for us and patiently guided us through the planning process. Highly recommend her and this location for anyone shopping for furniture in the area.

The delivery technicians were very cordial and efficient. The furniture was everything I expected.

Wonderful experience. Excellent service.

Ellen, sales person, was absolutely informative, pleasant and 'Not pushy!' She was helpful and took the time to answer our questions, not rushing us. I would definitely ask for Ellen. We bought a recliner and are quite pleased with the construction, feel and look of the chair.

I am trying to call the store to speak to someone regarding an order that was supposed to be delivered 2.5 weeks ago. It continues to get pushed back even though we were told it was in the warehouse when we bought it. No one answers the phone when I call and no one returns my call when I leave a voicemail. The experience in the store was great, unfortunately the follow through has been terrible. Please let me know how I can speak to a person and not just "check my status" on an automated system. Thank you.

The entire experience was horrible! Purchased the set on 7/17 with an expected delivery of 8/13.(it was delivered on time and delivery experience was great) Joe was the original assisted manager that assisted us up until completing the sale! He told us our loveseat would come with usb port only to be a lie, store manager said he wasn’t aware it didn’t either. I get it being a honest mistake but you should know what you’re selling customers. Because we purchased table sets as well and would have went with usb tables had we known the loveseat didn’t come with the usb ports! Joe also told us to call him if we had any issues with anything and gave his personal cell phone number, he never answered the phone or replied to the text that followed the unanswered call which we contacted him within days of the purchase. My husband went up there to take paint swatches to match with our furniture, was told he needed to use the side fire exist door because it messed with their conversion rate. It was the manor in which the saleswoman said this and was extremely rude and unprofessional. It wasn’t until the salesman Chris explained this more clearer for us that we understood instead of approaching a customer and stating “Next time use the side door because it messes up our conversion rate”! Chris thank you, your kindness and explanation was super helpful. We spoke with the store manager who claims, he will speak with the assistant manager Joe and saleswoman due to this. I hope he follows through. I work in HR and would never treat an employee like we were treated. I gave low rating simply because of the experience overall however shoutout to Brandon and Chris! You should both be promoted to management because the way you treat customers is how you should treat people in general! If it weren’t for both of you, with Brandon completing our sale, we would have returned this set and went elsewhere. This will be the only time we spend another dime in Ashley’s!