Ashley Store Nashville, TN

Van and the Manager Krys are the best! Great store, great quality and price, great service!

I had a wonderful experience buying furniture at Ashley Furniture in 100 Oaks. Awes and Andrew took really good care of me. I came back two days later and bought some more furniture because of the service. I chose to pick up my purchase and the warehouse people were great, too.

This is an absolutely horrible store. I just went inside to look for a home office desk and absolutely no one greeted me or acknowledged my presence. I browsed around for 15 minutes and no one spoke to me or asked if I needed help finding anything. I looked around at the sales representatives and they acted as if I wasn’t there. I am a serious buyer and planned to purchase a desk today but instead I left because I would not given any of these people my money. Extremely rude and unprofessional.

Easy going sales people. Company fumbles at the goal line on actually getting your item. Also none of their customer service lines give you a person. Prepare for lots of annoying ‘reminders’ about your furniture. But I am happy with the product itself.

Great experience, in and out within an hour. The team definitely took care of me! They allowed me to move multiple components, to see if they matched! Will be returning

Van was a great help!!

Great customer service JD if he didn’t know and answer his team had him cover . I just want to thank everybody who helped made my purchase a success . Great job

JD was my salesman and he was wonderful to deal with. He worked with me and was patient with me since I kept changing my mind. His suggestions were excellent.

It was a delightful shopping experience; I felt that Van, Krys and all the other staff took pride in their store and went above and beyond to meet my needs. I will be back and highly recommend this store. Thanks for a job well done!!!! One satisfied customer.

I couldn’t have asked for a better experience buying furniture after shopping at this store. The store manager, Krys, is incredibly helpful and amazing at her job. She and her team (JD and Van) made our buying experience such a pleasure and they all went above and beyond to meet our needs and help us find the right pieces. I will be referring all of my friends and family to shop at this store because it means buying from great, kind people.

Krys and her team have been absolutely fantastic to work with during our furniture buying experience. Whether you need a mattress, piece of furniture, or a rug, this is the spot to go in Nashville.

I purchased two sofas from Ashley furniture in Black Friday. Van, our sales person, was awesome. The service was truly 5 star level.

Krys and Van was absolutely fantastic!! I will for sure be coming back to purchase more. Very friendly staff made Black Friday shopping a pleasure.

Very pleasant to work with . They are patient and help you with any questions you have. Loved working with our salesman Van .

Staff were good. Technology was very slow $100 charge for delivery of a mattress is excessive

Excellent service, friendly and fast!

Wes was awesome and most accommodating and very help. Chrys was amazing too

Best customer service ever!Thank you Mr . Van Christian who helped me with my purchase ! very professional and wonderful service ! Love the furnitures .

Paul watts , Awes , Raul ,JD helped us get our dream sectional !!!! Great great GREAT EXPERIENCE! We are very happy with how we were treated and how everyone worked together to get us the best deal and just how easy it was for us to get approved for financing as well ! We will definitely be back for any future purchases!

DO NOT BUY AT THIS STORE !!!! - ITS A SCAM We purchased furniture in Aug. 2024, the sofa came in but the coffee table was back ordered twice. When it finally came in, it was broken, after 2 more months of waiting, the day it was supposed to be delivered, it was broke again at warehouse. So we asked for a refund since they could not provide us with item. Here were are at Nov. 16, 2024 and STILL HAVE NO COFFEE TABLE OR REFUND, AND THE BROKEN ONE IS STILL SITTING IN THE LIVING ROOM!!!!! we are getting the run around with anyone we talk too. They wont answer our calls now and each person we talk too says something different. We had shopped at their Alpharetta, GA store several times but WILL NEVER BUY from here again OR ANY STORE IF THEY DONT RESOLVE THIS ASAP. Evidently this is not a reputable company, each store is independently owned so they dont have a corporation to stand behind them to resolve issues that happen where i can call someone over the local manager to get something done. IF SOMEONE FROM CORPORATION READS THIS, PULL UP MY NAME AND CALL ME to get this resolved because this store in TN is a stain on your name and the manager should be fired for not being able or willing to resolve this issue. THEY MAKE YOU GIVE AT LEAST 1 STAR, BUT IS REALLY A -0

Easy process. Awes was super AWESome.

Lewis Eden was fabulous to work with; very knowledgeable, friendly and helpful. Great experience 👍

There was an issue with my order and as soon as I brought it to the attention of the team at this Ashley’s location they were apologetic and did everything in their power in order to solve the issue. I feel like the communication and assistance that was provided was well above average and would return.

Awes was amazing! He helped so much and I’m excited about our choices!

Thanks so much you make us very good service And we appreciate

My girlfriend and I went here to purchase a king size bed frame. After visiting many furniture stores, we were very impressed with how the sales staff here approached us. They did not pressure us and let us do our thing. Lewie in particular was extremely helpful. He got us an amazing deal and was very knowledgeable and easy to talk to. Krys, the general sales manager, was also very helpful in finalizing the sale and helping us to understand our purchase in what to expect with delivery, assembly, etc. Ask for Krys or Lewie if you come to this location. 5/5 would recommend!

Great customer service and prices.

Listen here DO NOT fall for their warranty protection plan that cost over $400!!!!!!!!! The sales agent, whose name I forgot, knew that we needed to get a new couch because our cat was sick and was having pee accidents on our previous couch. So she PRESSURED us into paying like $420 for this warranty protection plan incase our cat(s) peed again on this new couch!!!! She repeatedly told us that we definitely need this because it will definitely cover cat pee. She told us how simple it was they will bring out new cushions, etc. etc.. ALL LIES!!!!!!! The warranty department is an absolute joke. They don’t even let you file a claim online- the website just shuts down. You have to call several different numbers to find someone to talk to. They first tried to send us a $74 Ashley gift card. lol what would that get us, a pillowcase? then they sent us a “cleaning kit”. Which we told them that will not get out cat pee smell!!! Now we received an email telling us they denied our claim to send us new cushions !!! so I repeat, DO NOT GET THE PROTECTION PLAN!!!!!!!!!!! ITS A SCAM!!!!!!!!!!! We will NEVER SHOP HERE AGAIN.

I had an excellent experience working with Kiersten! She made a point to really listen and understand my needs and worked hard to make sure I found exactly what I was looking for. Plus she was very friendly and down to earth making my time there comfortable and enjoyable. I definitely recommend!

Buying a used car took less time and was much easier. Update we purchased a mattress and adjustable base…a cheaper base was delivered. It was impossible to get assistance until I spoke personally with Wes on the phone and called him out. They were trying wheel and deal with the price to make a sale In the end a mirror from our order was deleted and a cheaper bed frame was sent. Own up to your errors and correct them instead of giving people the run around.don’t bother with customer service either Impossible to reach a live person. HR

Omg!! Krys was amazing! Top notch customer service!

Great deals and excellent customer service!

Very friendly staff who took the time to understand my needs and help me look for the right furniture in line with my budget :)

Wes was incredible and very helpful when I was shopping for a couch. He also went the extra mile to search for a perfect matching ottoman for the couch I wanted. Great experience!

I had an issue with an order I placed because I hadn't ordered enough pieces for my sofa set. I called and spoke to the store manager, Trish. She was amazing, helpful, and quick! The issue was resolved in minutes, and the order was shipped to my home with no issues. It was a great interaction. Would definitely recommend!

Customer service is horrible. Can never get a hold of the store via phone. Delivered the sleeper sofa damaged. Delivery guy said he notified the store and stated someone would be back to fix it same day. That was not the case. In turn I had to file a claim myself and told the part would be delivered in 2-3 weeks and then I needed to reach out to schedule a service date. Part has yet to come in and the couch was delivered in July and it is now September and we paid for a faulty couch with no repairs.

Very courteous and professional.

Excellent and quick service! So happy we went to Ashley!!

I went in the store on Labor Day had found a loveseat on the internet I liked and wanted to see if they had it in the store so I looked around couldn't find it went up to the service desk there I was greeted by Jaie. A very professional outstanding sales representative she took me to some samples that was the same material and the setup like the one I wanted she checked on the internet Warehouse and Found Me one help me set up the 6 months interest-free account when we went back up to the front desk was greeted by the manager both are very polite and don't try to force anything on you but give you choices on things you can purchase like warranties. so when I need additional Furniture I will definitely be back at Ashley's thank you for the enjoyable experience *5*

I didn't end up buying anything at this store but wanted to review based on my experience with Aja. She was incredibly kind, informative, and had an answer to every question we had. Thank you for all of your help, Aja!

We found the perfect couch for us! Thank you for helping us modify the pieces to fit perfectly in our living room.

Freddy was Fantastic and so was the manager Krys!! I would highly recommend buying your furniture from them!!

Jerry was excellent. My couch is scheduled for delivery within a week. Large showrooms and helpful staff.

Very customer friendly and wonderful staff. If you visit there make sure you ask for Awes.

Jerry was very helpful and kind. Everything was perfect. Very Professional 5 stars

A huge thanks to Aja at your 100 Oaks store for helping my Mom select the perfect mattress to replace the one she's been so uncomfortably sleeping on. Aja was so patient and helpful during my Mom's search in finding the mattress with just the right characteristics, firm but comfortable. Mission was accomplished with restful nights ahead!

We worked with sales rep Aja W. And had a fantastic experience. We kept changing our minds re: which bed we would choose. Aja remained patient with us throughout the entire process and generated financial quotes for each bed to help us make the best decision. Aja was also out sick on the day we wanted to buy the bed, but she made sure to pass all the info along to her manager so we could still complete the sale. There was also a few minor hiccups during the delivery process, but Aja immidiately corrected everything for us. We now have a bed and couch from Ashley- great quality and customer service experience so far.

Ashely Furniture has horrible customer service and they are completely useless. I ordered furniture a month ago and am still sleeping on the floor. They tell you a time window for when they will drop off your furniture but show up HOURS after the window closes. This is extremely infuriating and I will never shop with them again or recommend their services to anyone.

Great helpful service.

Aja is incredible! She is helpful, kind and was a joy to work with. She made our experience so much fun. We got everything we need plus more with ease and great pricing too.

Excellent

Sales staff that I dealt with were knowledgeable on the products available and made sure that we were advised of all the available specials that we can take advantage of.

Hard to get to store and Ashley took care of all my questions by phone.....very good service...thank you.

We were well taken care of by Jale. We never felt rushed or pressured. I would definitely recommend others to this store😊

Good store

Our experience was super easy! Hassan was extremely helpful and helped us find exactly what we were looking for.

We ordered a $2000 foundation for our King bed along with a bedroom set and they sent no one to assemble the electronic foundation. So, no bed to sleep on and still waiting for someone to call to schedule a technician to come out. We are extremely frustrated. We paid over $500 in delivery fees. Not likely to shop here again. The process to order the items at the store was painful as well. It took the salesperson over an hour to get the order set due to software issues.

Aja was very helpful, professional and attentive. Highly recommended- you’ll get great service!

Greedy! The place has all their prices higher than Ashley online so when they say they have a sale going on, it’s really not because after the discounts, the price is still higher than if you order online. The store will meet the price of online; HOWEVER they will NOT give you the store discounts as they say that the online price is the discount. I will say I will give Mark 5 star rating for being so amazing. It’s not his fault he works for a greedy franchise owner. This store was way better than the one in Brentwood.

I have trusted and supported Ashley Furniture in several moves in the last several years so I did not hesitate to call them when I again was relocating and needed furniture at the new location. The order process was seamless, no issues, of course! It wasn't until the delivery with missing parts when everything came apart. Promises not kept, Parts not received, time commitments not met, rescheduling not acceptable, not being able to get past the automated chats messaging. It took me days and days to get to a real live humanbeing to try to help me sort out when I could receive the missing parts. It's been over a week and I still not do not have firm confirmation on when I will be receiving the missing parts. Ashley, you are compromising your loyal client base to save money. I am hopeful the owner replies.

We are happy with our purchase but realized the delivery charge for two separate purchases with scheduled delivery on the same day has two separate delivery charges. I think the sales person was not transparent about this and we feel like we were taken for more money The deliveries are to the same address on the same day. What kind of a business does this, especially after we spent $6000. We are unhappy and will not be recommending Ashley to anyone looking to buy furniture or bedding. Not a good look.

Hassan and Brian at Ashley furniture, went above and beyond with me . The location at 100 oaks in Nashville Tennessee. Was very patient with me.

I appreciated the sale person Mark as he tried real hard to find out information and try get me the best deal. I think he was newer because he had to keep going back to his supervisor Christine aka "Chris" After checking out all my options I came back for a second day to buy the couch. The entire time he kept telling me how I could get 10 to 15% off because of their sale. I went to another Ashley Furniture in cool spring where they said I could get 20%. After doing the purchasing there's no 10 or 15% discount. Mark wasn't able to answer all my questions which is okay, because he did try to get the answer. But Chris said it was already discounted so I wouldn't get th 10%, which it wasn't. I would inquire about my military discount because Ashley is military friendly. She said she would not honor it. On normal circumstances I would have walked out, but I needed the couch. I give Mark a 4 stars but this supervisor gets a -10 stars if I could.

First Sales man at the 100 oaks store felt very pushy, and made me and my gf feel very uncomfortable. We then went to the Mount Juliet store, we had a sales women who made me and my gf very comfortable. She made everything great and streamline. But then today we had the delivery of our new furniture. I never felt so uncomfortable with the delivery guy. They did not complete the install and set up of furniture.we had lights that need to be install on our head board. I had to take care of that myself I paid extra for it to be installed so I didn’t have to myself. He then ask me gf to look over furniture, then about 10 seconds later shoved the phone in her face to sign for the delivery. She felt very uncomfortable and didn’t not feel important, she felt like she was just a person and didn’t feel valves. Then they were out the door. They texted the number on file and sent a link for us to leave a review. I was unable to leave one because the number they gave us does not work. Then I called the 100 oaks store for a customer service representative, they gave me a phone number. They phone number that have me was customer service for Comcast. I doubt there ever gonna see this but want everyone else to know. Will not be shopping with Ashley ever again!

Friendly, helpful, respectful staff. I like to browse around first without anyone hovering around me. They respected that. When I needed questions answered, they were knowledgeable.

Great Experience at Ashley! The Staff shoutout to Mark (Sales Associate) and Kris (Manager) were fantastic and provided great customer service! The showroom was very neat very inviting, with a great selection. We will definitely be back!

My experience at Ashley was the greatest experience I’ve ever had a furniture store! Everyone was so welcoming and kind when I walked in. I always want to recognize Mark and Krys! They were a pleasure to work with! Mark is the best salesperson I’ve ever met and he’s only been on the floor for two weeks! I thought he’d been there for years the way he sold me on my sectional! He is very thorough and passionate about his work! Kyrs was the manger assisting but she was great as well. Overall my experience was great and I will be returning!

Mark was wonderful! He met us as soon as we walked in and was very patient while we looked at many different options! He listened to what we wanted and offered suggestions, which was very helpful! The manager was most helpful, as well. We had a FABULOUS experience!

Our experience with Kris (the manager) was amazing. She was very knowledgeable and answered all of our questions. The associate that helped us was unfortunately not as knowledgeable and forgot to apply a previous credit as we mentioned until after the sale was done and could no long be applied.

Wes was my sales rep. He was very knowledgeable and very kind. I recommend going to Ashley, 100 Oaks, Nashville, TN and ask for Wes you will be happy you did.

Aja was very helpful with assisting me with my purchases. She was patient while I searched and helped me find similar items. The store itself is very organized and clean. Great and convenient location here in Nashville.

2 week late delivery but great sales and delivery guys

Absolutely horrendous experience. We bought a couch and ottoman over Memorial Day weekend. The same day we bought the furniture, we received a call from the store saying there was a problem with our payment and they needed to run our credit card again. The payment was pending in our credit card account. They said the payment would fall off and not go through. Thankfully, we decided to wait in case it did go through and we would've been double charged. Fast forward two days and the payment processed, it didn't fall off. I tried calling the store and couldn't get through. I went in and showed the manager the payment. He said it was still showing as needing to be paid on the invoice. The payment wasn't attached to the invoice. He emailed the financial department (since there's no number apparently to call them) to get it fixed. I go in the next day and it's not resolved. Finally, I contact corporate customer support. They fix the problem and had to reschedule our delivery date. We got our furniture late even though we paid. Then the manager calls with "good news" saying the problem was fixed! Yes! I had to take care of it myself! I love the furniture, but in the future I'll go to a different store.

I appreciate the sales person greeting us at the door. (great selection) Letting us look around for ourselves and then being there when needed. The sales person was excellent and knowledgeable. Our purchase was written up in a timely matter and we were out the door in a record amount of time. I will go back to Ashley Furniture for my next purchase. Alex T

My experience at Ashley in 1000 oaks was fantastic. The employee was very helpful and very accommodating with my wants. I will recommend it to anyone who's in need of furniture and home decor to go there. I know that I'm going back sooner than later....

Justyn was great to work with. Answered all my questions and pointed me in the right direction without being pushy.

Wes was a great help, patient and not pushy.

My daughter & I had an amazing experience this morning with Jaie. She was very helpful in finding everything my daughter needed for her apartment. It was a very pleasant experience!

This was the 3rd Ashley's we visited in less than a week. This salesman was very helpful, knowledgeable, and simply awesome.

Aja was extremely helpful and laid back. I didn’t feel pressured. I felt heard when explaining my vision

Great service and willing to be very patient. I’d recommend.

Aja at Ashley went above and beyond to help me pick out furniture for my first apartment!

Aja spoke with me over the phone regarding the Cambri sectional that I loved. She was able to work up an invoice efficiently and get me at a price point intended and she also applied a discount.

I love the furniture in this store 🥰

Aja was amazing! She worked so hard to find us delivery when we needed it & was so very sweet and kind as well as professional!

Incredible shopping experience! Madison Ceccarelli was extremely helpful and informative and made the shopping experience pleasant and stress free!

Asia was very attentive and was extremely helpful.

Went in for silverware and stools. When an associate came up and heard what I needed, she said they didn’t have it and that I should leave. Will not be coming back to any store

We recently purchased a set of nesting cocktail tables from the Ashley Store located at 719 Thompson Ln #1, Nashville, TN 37204. The staff was initially very helpful during our purchase process, which amounted to $960. However, our experience took a disappointing turn when, after waiting for 20 days, we received a damaged and scratched item. The funny thing is they were to refund us $80 for the damage done for the item that costed us $960. That is a disgrace. Despite numerous calls and emails to address the issue, we have not received any satisfactory resolution. Each time we reach out, we are met with redundant inquiries, making us feel as though our complaint is not being taken seriously. This has been our first and undoubtedly our worst experience with the store. We cannot recommend purchasing from the Ashley Store due to their lack of accountability and responsibility for their errors. It is disheartening to see a company prioritize taking customers' money over addressing their concerns and rectifying damages. We would do 0/10 if there was such kind of option.

Amazing service and quality product!!

Well , they sent me a damaged item and then it was very hard to reach them out and find a solution, really frustrating.

Very professional and knowledgeable about the purchased product . Wonderful furniture sales associate, inviting atmosphere.

Sales Lady was amazing. Found what i needed.

Jaie was extremely patient when handling all of my changes and questions. I’m really happy with my decision to buy from her.

Madison, who had an absolute wealth of knowledge and was able to show us furniture both in the store and online that aligned with our preferences, helped us pick out a great dresser and nightstand. It was an easy process and Madison explained everything really well.

Jay was very helpful and knowledgeable. She took her time to insure we were satisfied with our purchases. I will surely look forward to returning to this Ashley store to use Jay’s help and expertise.

Amazing experience and the store manager, Chris, was absolutely awesome! I’m very pleased!

Madison was a huge help: very friendly, super knowledgeable, and provided fantastic service.

I worked with Asa (maybe Asha - I missed the spelling, sorry!) and she was AMAZING. If I could give 6 stars I would! She was so patient and kind and made sure we were taken care of completely same day as we were coming in from far out of town. Will absolutely be going again!!

Ellie made our experience as perfect as we could have asked. She was super friendly, knowledgeable, and made sure we understood everything prior to us purchasing our couch. 10/10 would recommend.

Sales people were very helpful. A great shopping experience

Krys at Ashely Furniture was incredibly knowledgeable and helpful with my recent purchase! We will be coming back!

Ashley was great with her overall patience, customer service, and listening to ensure we had a wonderful experience and received exactly the furniture that we wanted.

Julia was super helpful!

Krys was excellent. She was kind and patient with us as we decided on the best new furniture for our house. You have great employees at this location!! Thank you Krys!!

Absolutely AWESOME Service

Ellie was awesome she asked what we were looking for took us straight to the product she thought would fit our needs the best and we purchased it. Thanks again Ellie

I came to pick up a rug and it's not in a box or wrapped I asked Ryan boorsma the manager can you put in a box or wrap it Ryan boorsma the manager looked at me like it's not my problem Do not buy nothing from the store

Madison was a great help!

Ellie was amazingly helpful, knowledgeable and friendly!! We have pets and that was taken into account when making recommendations. Overall a terrific experience. Definitely recommend.

Best associates ever! So helpful and friendly!!!

Wonderful service with the people Krystal was amazing and so was Madison

Ellie, was awesome she helped with all the questions we had and she worked really hard to get what we needed and wanted 😄.

Julia was super helpful! She made my experience very easy, and she went over and beyond to ensure that I found the exact match for my kitchen table and chairs.

On December 7th, my husband and I went inside of this Ashley Homestore to buy a furniture set. We were greeted by a charming older gentleman that showed us all sorts of couches. Like any other snake oil salesman, he charmed us into buying a couch set. We could not find one on the floor that matched what we wanted so he pestered us into ordering one online. I told him I was very particular about colors and sizes to which he said that I could have a delivery team deliver the set and if I didn't like it, they would take it back immediately. This is what made me decide to buy the couch. Low and behold, the couch gets delivered and it is nothing at all what I wanted. The color was completely off from the other couches he said were "the exact same". I called Ashley immediately and was told that I would get a call soon to schedule the return pick up and would receive my refund 7-14 days after they received the item. After a few days, I called back to find out when they could pick the couch up and I was told that that there is no return policy and I am forced to keep this hideous couch and pay full price for it after being repeatedly lied to. Not only was I lied to about the quality, color, and return policy at the Ashley location, I was then lied to on a recorded line that I could return the item. Very frustrated and this lie cost me almost $2000.

So so nice! And Ms. Asia made the visit so easy and enjoyable. She has so much knowledge too. That woman needs a raise for sure!

I just moved to Nashville and I have eccentric gay needs and tastes material and price wise! They got me approved for what I wanted and more AND threw in cheap delivery! Thank you Ashley furniture and Nathaniel give that girl a raise!! Again thank you guys

Ellie was very friendly and resourceful. Not regarding Ellie but the store they should not have a scripted greeting. Just have them be their selves!

We went to Ashley in Nashville. We had a great experience. Namla knew exactly what we wanted, and she was great to work with. Her attention to detail and complete dedication to meeting our needs, was a pleasant surprise. I highly recommend Ashley’s in Nashville and ask for Namla.

Went in looking for a new bed and came out with not only a great bed (serta king) with a adjustable base ,but also a great deal. Ms. Aja and jaleesa are very knowledgable about the products and were able to get me a price that fit my budget. I will definitely be returning to furnish the rest of my apartment with them.

I always shop here nice, cool & kind staff. I recommend

Julia was SO SO SO patient with me, she offered great customer service! She never rushed me once and offered great advice and opinions to help me with my decision. She considered both my budget and my style! Would not have wanted anyone else to work with! She is a great asset at Ashley’s!

We purchase a $2600 mattress and The salesperson added a $150 mattress cover to my purchase and once I discovered it was not necessary, would not refund the $ even thought we never even opened the cover and returned it to the store brand new. The store manager was incredibly rude and dismissive when I spoke with her. Terrible experience I will never buy anything from them again

Everyone was super nice and extremely helpful with finding couches and a mattress for my first apartment !

Great experience with Josh.

I went to Ashley in search of a comfortable, reclining chair. Namla came up to me quickly and was incredibly helpful throughout the process. She showed me plenty of options, gave me a good discount, and helped me find a perfect chair to be delivered in 2 weeks. She didn't push me to get the most expensive one either, which is always appreciated. Definitely will be back for my next furniture need!

Amazing service. Rick made everything clear and he had a supportive team to back him. Thank you for your service and for helping me purchase a comfortable couch!

Jaie was very kind and helpful, not pushy, and efficient when I got into a time crunch.

Nice selection of furniture. Bad service, everything was put on the boss because employees didn’t seem to know function in a working environment. Have to understand the job to get the job. Extremely unsatisfied with their services .

Went in just to look around but left with so much more. Namla took care of us furniture wise and Jaleesa took care of us from the finance dept. We only had to literally put $1 down and we walked away with Sleeper sofa, loveseat, and recliner. They both were very nice and informative and honest. They really were in the business of helping. I will definitely be back. Really great experience

Worked with Julia. She was super nice and helped us save money through certain promos and packages.

Aja was absolutely amazing helping me select my first mattress for my apartment. She was patient with me and very informative. So glad I decided to come in store!

Would not buy anything from here!!! Do not trust anything Namla or the manager say! Went to look at a couch. Namla seemed great at first. Was told getting white glove delivery, had them price match Namla came back and said ok we can do it. Took an hour called back and said alright we will take the couch. She specifically said do not accept any delivery without signing for it if ANYTHING is wrong do not take it and reach out to me immediately. Couch was delivered guys dropped it off And went to walk out, not take it out of package or setup or anything. asked don’t we need to sign for this they said nope doorstep drop off and walked out right away. Once we got the couch taken out of packaging there is a big black stain on a white couch and one of the arms are defective. Reached out to Namla who was off that day and was supposedly very upset about that and the next day when back at work and talked to her manager said oh well to price match it they took off the white glove delivery which was only supposed to be $99, yet charged $80 for doorstep drop off. In their policy it says Customer has to review and sign for any goods delivered. Delivery drivers forged the signature. Have constantly reached out almost every week and Namla has said 7 times over the past 6 WEEKS her manager who is very snakey has been “reaching out to higher ups as we speak” yet it has been over a month and a half without any updates coming from them and we get the same answer every time we reach out. AVOID this Ashley Furniture and do not buy anything from anyone there!! You will be deceived and they will not fix or stay true to their word! Have given them more than enough time to make this right and they don’t.

Would not buy anything from here!!! Do not trust anything Namla or the manager say! Went to look at a couch. Namla seemed great at first. Was told getting white glove delivery, had them price match Namla came back and said ok we can do it. Took an hour called back and said alright we will take the couch. She specifically said do not accept any delivery without signing for it if ANYTHING is wrong do not take it and reach out to me immediately. Couch was delivered guys dropped it off And went to walk out, not take it out of package or setup or anything. asked don't we need to sign for this they said nope doorstep drop off and walked out right away. Once we got the couch taken out of packaging there is a big black stain on a white couch and one of the arms are defective. Reached out to Namla who was off that day and was supposedly very upset about that and the next day when back at work and talked to her manager said oh well to price match it they took off the white glove delivery which was only supposed to be $99, yet charged $80 for doorstep drop off. In their policy it says Customer has to review and sign for any goods delivered. Delivery drivers forged the signature. Have constantly reached out almost every week and Namla has said 7 times over the past 6 WEEKS her manager who is very snakey has been "reaching out to higher ups as we speak" yet it has been over a month and a half without any updates coming from them and we get the same answer every time we reach out. AVOID this Ashley Furniture and do not buy anything from anyone there!! You will be deceived and they will not fix or stay true to their word! Have given them more than enough time to make this right and they don't. Some of the worst customer service I've ever received!

Friendly and helpful

Great experience at Ashley! Highly recommend!

I recently called this Ashley location about a problem with an online order. The phone was answered by a very friendly and knowledgeable woman named Jaie She helped me resolve the online issue and invited me into the actual store to look around. When I got there I was greeted by the same friendly person Jaie She showed me around and I made a purchase and I’m considering another purchase in the next few days. She’s a great asset to your company. It’s extremely difficult to have great associates like her that really knows her furniture and has a real nice personality with the customers Mike A

Everyone was so great! And very nice!!

Ellie and Jai were the most friendly and gracious in walking us through the process and making sure we were well taken care of. Would recommend them and Ashley Homestore to others in the future.

I came into the store looking for a bed, but undecided on what exactly I wanted. Deondre assisted me and all my indecisiveness. He found the best deal and even found, hard to find, Velcro pillows I was looking for! He spent a huge amount of time with me trying to help. He was patient, funny, extremely helpful, and got a better price than what was expected. Great experience

Rick & Kris were absolutely amazing and so helpful with finding us the perfect couch for our home! I recommend everyone to ask for one of these two!

Great experience! Super simple and easy! Rick and Kris were both amazing!

I placed an order with Namla over the phone, and she made the process simple and efficient. She put the order together for me and sent me an email. All I had to do was confirm accuracy (it was perfect) and make the payment. Very satisfied.

Ellie was a knowledgeable professional- excellent to work with!

Asia was outstanding!! She was excellent in every way.

Sales staff was knowledgeable and very friendly

We came to the store on Nov 18th and in the store we were treated great. We were given a delivery date of 12-7 and told to get our furniture gone before the delivery. We have a grandson our Couch and our so our table and chairs. We were called the day before the order stating that part of our order was on Back order and they set us up for 2 weeks later on the 21st. We were not happy cause we were getting to Christmas and we have a very large family who was coming for Christmas. Then we were told on the 20th that we would not have furniture until the 4th of January so therefore we were not going to have the furniture for Christmas with our family. Then we were told 2 more weeks and then they wanted to put it out another week and after we had a major discussion about it I got a message that it would come on Jan 25th, it was delivered and the delivery people were great, only problem we did not get both plugs for the reclining couch but they say it will be mailed to us and that is fine.

Rick was great to work with. He is knowledgeable, professional and most importantly kind. My experience at Ashley was a pleasure due his experience and customer service focus. He goes the extra mile, which is always appreciated!

Great service! Very friendly staff!

Namla was helpful and quick and the atmosphere was peaceful and relaxing. I will definitely be coming back here when I upgrade my couch!

My roommate and I had a great experience picking out an accent chair here! Namla was super helpful in getting us what we needed!

Namla and the team are the absolute best. Honest, proficient and inviting with all the knowledge to get you what you want and need. Helped me find exactly what I am came in there for with the best deals.

Josh was awesome! My wife and I decided to stop in to just take a look after already being set on a furniture package from another store! Needless to say we didn’t leave without purchasing our new living room set bc Josh was able to work up a price that beat the other store and we got much higher quality product…..Ask for Josh Lanius and he will make sure you get taken care of!

Was greeted with just the right amount of information and then left to my own. Associate was ready with all the answers I was looking for and ultimately found the deal I was looking for! So excited for my purchase!

Had a wonderful experience with the 100 Oaks location and our floor associate Nemla in our search for new couch. Was able to get a fantastic deal, and had it delivered shortly thereafter and it has been excellent. She was so easy to work with and made us feel super comfortable and I was beyond impressed and she played a large part in our decision to make the purchase. Would recommend her and this location to all my friends/family

People are nice and helpful got exactly what I wanted ‘ will go back !

I ordered furniture via phone as I live in a different state and needed furniture for an apartment in Nashville. Madison was extremely helpful and patient throughout the entire process.

Rick was very helpful and knowledgeable. We found the perfect chair for our home- SO comfy. Rick made the purchase process and setup for delivery very easy. We have purchased with Ashley before and always look to them for quality service and a great product! Highly recommend!

Completely happy with Ashley Store employees and all the assistance given. Have not taken delivery of new furniture yet, but soon. Overall very pleased!

Fantastic service and a great price on a two piece sofa set. Super friendly staff and fast service

Amazing shopping experience !

Jaie was very helpful and patient while helping us decide on new furniture. The presentation of the store was inviting and comfortable. The whole purchase process and details were explained very well to us to help us make a decision. Thankyou!! Update: They have a clause in their purchase contract that permits them to repair brandnew furniture as opposed to just replacing the item and fixing on their own time. It is a disservice to the customer because that's another day you may have to take off work or reshuffle your day to accommodate repair for an item that is supposed to be brandnew with no defect. Do your self the favor and don't purchase anything from them. You will regret having to constantly reschedule as their contracted repairman makes his own schedule and shows up whenever regardless of time window. I received a damaged couch. They do not keep their word and communication between them and their service providers is seriously flawed. No sense of urgency at all. That was my first and last time buying furniture from this company. Not worth the stress.

The Ashley team was extremely helpful! Chris, Ellie, and Josh were very responsive and so helpful. Our entire experience was a pleasure!

Excellent service

This was my first "big adult" purchase in almost 10 years. But I am very pleased with the professionalism and ease with this company and Mr. Rick and his supervisor provided me. (Sorry I forgot her name.) They made me feel comfortable and not like I was being taken advantage of. I will definitely be returning to do more business there in the future.

Had been looking at their online website for Living Room furniture for about a month. Finally decided on the style and collection I liked and knew it was time for an in person visit. Had 2 choices of locations to choose from, both equal distance drive. Picked the Thompson Lane store and was glad I did. Madison, the Sales Associate helped walk me thru what I had found online, the choice of colors, the right size and accessories I wanted. Set up and scheduled a delivery time. Completed my purchase and had an option to finance interest free for 12 to 60 months. Picked the payment terms I wanted and completed the transaction. With the manufacturer and extended warranty on my new Living Room suite I’m covered for the next 5 years. With the extended warranty, if I don’t use it, I get a refund for the amount! Thanks for making the process Convenient and Enjoyable!!

Made my moving experience a breeze!

Robert with customer care was Amazin! Mr. Dunaway with the BR store was patient and helpful! My only complaint was getting someone to listen as I attempted to do what everyone was telling me to do! After 3 hrs invested Robert and Mr. Dunlap made sure the customer was taken care of!

Aja was the best!

Ellie was professional and fantastic! Very Helpful and friendly!

Asia was super helpful!!!

Krys was absolutely so amazing to work with and she spent so much time making sure we were getting what we liked and needed! 10 stars for Krys!!!

Very helpful, friendly,went out of her way to find things for me

I bought a furniture set for my new house and couldn’t be more happy with the service I was treated with. Elizabeth P. was very personable and went above and beyond to explain everything to me and gave me every option on the table. Her service allowed me to finally buy a furniture set after a month of looking. Very pleased with my experience!

Ellie was incredibly helpful and personable. My first time buying a new couch and she answered every question in an honest and helpful way. You can tell she cares about her customers and making sure their needs are met!

would not recommend, ordered some stools and a table both stools were broken and when we went to complain they said it would take months for them to be able to fix them we paid extras for them to set some beds we got from there and all they did was deliver them and they didn’t they said that they only got instructions to deliver it customer service is a -1/10 our order was supposed to get here 2 months after we ordered and it took 5

Aja was amazing. She helped me via phone made me feel comfortable with the decision in the purchases I want to make and she also when I arrived at the store was ready to help me close the deal she had everything figured out and the process was streamlined each of the employees when I entered greeted me made me feel welcome, and that my needs were valuable .

Very knowledgeable

Ellie at Ashley store was very helpful in the furniture buying process!

Do not shop here they are an absolute nightmare to work with. Placed an order with Rick and paid for white glove delivery. Started getting calls asking when we wanted to pick up the furniture and that it could not be delivered. On the day we had scheduled for our delivery and cleared our schedules to be available for the delivery window, nothing came, apparently an employee had switched our order to pickup. Had to reschedule delivery for two weeks later. On that day, they delivered us HALF A COUCH. Not only was it only half of the sectional we bought, it was the wrong piece (left facing instead of right) because Rick entered our order incorrectly. So we call a bunch of times, cannot get through to anyone at the store. Go into the store in person and speak with Ryan, the manager, and are told they can't process exchanges on a weekend, expect a call back on Monday. Monday comes around, Ryan is out, apparently no other employee can access the record that he was working on. There's nothing that anyone can do to get us the furniture that we paid for. Absolutely insane, zero customer service.

Rick Walkush was AMAZING. Didn't feel like I was pressured into making a purchase, helped us find the perfect fit for us. He really understood the process and educated us. He didn't push for us to make a sale and we were able to make the best decision within our budget. We definitely plan on coming back to purchase more pieces from Rick and the Ashley team in the future!

My experience was excellent. I was encouraged to wandered the store and found just what I wanted. The staff was very friendly and knowledgeable. They informed me of all my options.

Good service and they seem to understand the business and all the fabric quality.

My experience was excellent.

The information you requested from me was unnecessary as well as time-consuming. Such as, my home address, my license, and verification of my credit card. Although, the amount of my purchase was only $14.00. What if I had made a $1,000.00+ purchase. I saw a sofa that I really liked and i planned to bring my husband see the sofa. It was the price and he too would have made the purchase. But, your store process is to DEMANDING.

Josh was very helpful and patient which made it comfortable and easy for me with my purchase...looking forward to visit again and shop..thanks!!!

Read the fine print... I received a damaged couch, At first I was told I would get a new couch, That was far from the case. In the fine print ashley has the option to repair. The company they use to repair is weeks out on appointments. I spoke with sales person, Assistant manager and manager. All continue to give me lies. Each said they would call back but did not. The assistant manager told me. I should feel lucky if I got an appointment within 12 weeks of getting my couch to get it repaired. She went on to tell me that I should have read the fine print. Laughed and thought it was funny. I was stuck with a broken couch and nothing I could do about it. The repair company canceled appointments, That I had waited for weeks. In the end the couch could not be repaired and Ashley finally agreed to give me a new one. However delivery was backlogged so it was three additional weeks before I received it. Bottom line you're taking a chance when you purchase anything from them. They could care less. And unless you stay on top of it, you will never get your item repaired or replaced.

Did exactly what should be expected. Nothing more. Nothing less. We paid for our products, Ashley delivered. Everyone was nice.

Madison was so professional friendly and attentive She helped me to find what I needed Went in thinking about a new recliner But I more so needed a love set She found it !! Can’t wait for delivery I’m hoping it’s as comfortable as what I sat in at the store 🙏🏾 She was so pleasant I’ll work with her again …not being able to use cloth furniture due to allergies I’m hopeful the faux Leather will help … Great sales lady Tks Debi

Quick, easy, and great selection!

Great customer service!

Madison was patient and knowledgeable of the merchandise and specials. Very sweet person too.

Very professional service with a good selection of products.

Staff was friendly at first but when asked about online pricing their attitude seemed to change a little. We elected to pick up our furniture from the warehouse due to delivery. Once we arrived home with our new sofa and began to remove the plastic wrap and padding we discovered the couch had a cut on the arm that appeared to be there from the factory and also missing the legs. When we called the store the store manager was very condescending and they said there was a no return policy and we would have to wait to hear from a technician about scheduling a visit to assess the damage. In the meantime we have a couch that can not be used and in the way for the lack of alternative storage and a large party event scheduled within the next two weeks with no better solution. This is very disappointing, especially considering how much money we have spent with Ashley throughout the years. At this point it’s highly doubtful we will ever buy anything else from this company.

Receiving spam from this place to my phone and I’ve never been. Unethical attempts to garner reviews I guess

Rick was most helpful! Very good at what he does. Was not overwhelming one bit. I will certainly be back for future purchases.

Everything went well.

Great product and easy pickup from the distributor center. Easy installation as well. Thank you

The lady was so sweet and helpful

Namla and Jaie for the win! Thank you for taking such great care of my son and I. Looking forward to sleeping great in my new bed and mattress.

Great experience, super easy and efficient. Namla was very helpful!

(Translated by Google) I felt very well taken care of, the salesperson was very kind and answered all my concerns and also helped me with my decision by informing me of the great benefits that Ashley offers. Thank you very much 😊 (Original) Me sentí muy bien atendida, la vendedora fue muy amable y respondió todas mis inquietudes y además me ayudó a mi decisión informándome de los grandes beneficios que ofrece Ashley. Muchas gracias 😊

When I walked through the Ashley showroom doors, I had no intention of buying an electronic bed! I went to look for a reasonably priced, durable love seat. When I walked out of the store, I had purchased a love seat, sofa and electronic bed 😳 (I spent about an hour on the bed and didn’t want to get up!). I worked with sales associates Jaie and Madison-no pressure just helpful input as I decided to make the purchases. I’m so happy that I will be sleeping more comfortably than I’ve probably slept in a decade. The sofa and love seat will go to my vacation cabin miles away from my home…but Ashley delivers to this rural zip code twice a month! Thanks to Jaie and Madison, I feel like I won the lottery!

Found what we needed with the help of Namla, whom was very sweet and patient with our picky and indecisive style. Couldn’t have been happier with our experience.

Namla and the rest of the staff were great to work with.

Great customer service by Namla. I’m very pleased!

Aja Washington helped me immensely in picking a piece of furniture that best meets my needs. She approached my situation with a focus on customer satisfaction and worked tirelessly to give me the best deal she could find. I greatly appreciate the time she spent working with management to ensure I got the best deal available. I’d absolutely work with her again and I incredibly appreciate the effort she put in to give me a great experience. Thank you so much Aja!!!

The salesman was very helpful. He didn't pressure me or bother me at all and I found the perfect sofa that I'm absolutely in love with.

Krys and Ellie are two of the most knowledgeable and kind people I have met. My whole experience multiple times has been easy and enjoyable! They both care for you and want you to get the best for your apartment or home! I’m heading back there again to buy more.

Absolute nightmare working with this store! I have had nothing but issues working with them. I've never worked with a more unprofessional, rude, passive aggressive team who clearly does not value or respect their customers at all (specifically Chris, Valerie, Ryan and Aja). Aside from all of the delivery issues I had, they've completely screwed up my financing. I was told I would get 36 months no interest financing if I used a specific card that the store associate asked me to use - I NEVER use this card for ANYTHING so I agreed to use it if I got the promotion. Only to find out, 6 months later, the card didn't actually qualify for the 36 month financing. I unknowingly only had 6 months and all of the interest then dumped onto my account. I trusted that the store employee would do his job and do what he needed to do to set up the payment terms and financing in his system. So now I owe hundreds of extra dollars for a mistake I did not make and Ashley is taking no accountability and unwilling to help. They had even admitted that this specific employee needed to be audited for his transactions and he no longer works there so I could not speak to him. They knew this was a mistake on their end but don't care enough to make things right because "there are no notes."To make matters worse, this unprofessional team constantly made snarky comments and had attitude with every question I asked when trying to get this resolved. I had to physically go into the store just to be able to talk it through with someone because no one would return my call or get back to me. This was beyond frustrating to me because I work hard to keep my finances all in check and the store team just brushed it off like it was nothing even though they knew it was a mistake on their end. I truly believe in doing the right thing and have never worked with such a careless team like this who pushed back so hard to NOT do the right thing. Will never buy from another Ashley store or product again. They are awful. No matter if it's related to the delivery, pick up or financing, if you need help, don't expect them to be helpful in ANY way and it'll cause you a ton of extra work and stress. They will leave to you to figure out - they simply do not care.

(Translated by Google) Excellent (Original) Excelente

I walked in and started browsing and was greeted by a friendly associate. She was knowledgeable about the products and made sure I seen additional options similar to my preferred couch. Ellie walked me through my payment options and was fun and personable throughout the entire process. Despite her being new and having to receive help from colleagues (who were equally nice and helpful) the process was still smooth and enjoyable. Would recommend this location! Excited to receive my couch.

If you don’t want stress and a headache, shop elsewhere!! Ordered a mattress and was promised they would haul away the old mattress. When the delivery people arrived, they said they wouldn’t take the old mattress because it wasn’t in the order!! Took over a week to finally get it removed and that was after getting help from the corporate office. Shortly after purchasing, the price dropped considerably. Requested a price adjustment and this took probably over 20 phone calls with the store and the corporate office to finally get it. The manager says he’ll call you back, but never does. Extremely frustrating situation!!

If you don't want stress and a headache, shop elsewhere!! Ordered a mattress and was promised they would haul away the old mattress. When the delivery people arrived, they said they wouldn't take the old mattress because it wasn't in the order!! Took over a week to finally get it removed and that was after getting help from the corporate office. Shortly after purchasing, the price dropped considerably. Requested a price adjustment and this took probably over 20 phone calls with the store and the corporate office to finally get it. The manager says he'll call you back, but never does. Extremely frustrating situation!!

It’s been a disaster from the time I walked in. I would never recommend this store to anyone.

All of the staff were simply amazing and went ABOVE AND BEYOND to assist me with purchasing furniture for my new apartment. Their joyous and kind personalities certainly made me feel like I went to the perfect place for all of my furniture needs! I’ll certainly be back because they truly embodied providing EXCEPTIONAL customer service to their customers!

Bought mattress and foundation. Foundation came with no bolts or screws to build.

my wife and I worked with employee Jaie and she was excellent. Jaie was focused in assisting us, has excellent communication skills and especially superb business acumen. Cordially, mike and rita bates

We had a very nice experience with this location. Our floor associate was Rick, he is literally the best. He made us feel very comfortable with our decisions. He informed of all promotional options, financial advisement, and life advice. He is definitely an all in one. Very wholesome!!!!

I received excellent customer service and patience with from my sales rep.

Great store and awesome staff. Came in with the wife looking for a couch and some other furniture. Namla was super helpful, friendly and up beat. Her and my wife hit off instantly. She helped the wife find exactly what she needed. Kris was super helpful and friendly as well. Definitely will be back to this store for other needs for the house.

Our experience with Jaie was excellent! She was very descriptive of each product and very attentive to our needs. I felt good about my decision because she helped every step of the way. Perfect experience

Aja is the best !!

Aja was very helpful and friendly from the start, we got a great deal on a solid wood quality table and the pickup process was very easy. We are very happy with our purchase

Both my mom and I were helped by Madison on multiple visits to Ashley. Madison even took my number and texted me pictures of bed options from online website. Nathan also helped me during my purchase. Both employees are super knowledgeable, helpful, and friendly and my shopping experience very enjoyable.

Amazing customer service Rick did an outstanding job. Would give 10 out of 5!

I went in just to look and Madison did a great job at just answering questions and next thing I am getting a living room suite, which I am happy with. Thank you soo much.

Aja from Ashley was very helpful. She was very knowledgeable and work to get us the best deal that she could. Big ups to the Ashley staff.

Jaie was very courteous and easy to work with. The process was very quick and easy.

I was approached about financing a product, which at the time seemed like a great idea. I asked a few questions concerning the credit investigation and was given inconclusive and inconsistent responses. I was never told explicitly what I was signing up for, but instead given a tablet to "sign a few things."It was a lapse in judgment for me to continue. Several of the responses were blatantly wrong. They had signed me up for their credit card without telling me. Hard inquired into my credit. Etc.This wouldn't have been a problem if they hadn't down played what they were offering. I am extremely good with my money and wouldn't have readily chosen to not finance the product and instead hand over cash. This whole ordeal seemed liked a blatant violation of consumer protection laws.

Namla and Krys went out of their way to assist me with my purchase in TN while I am in NY.v They figured it out for me

Nathen was an AMAZING sales representative and went above and beyond to help me find the matching loveseat even tho it was discontinued!!

Just don’t bother. Trust me. It’s a scam, simply put. I bought the 5 year warranty less than a year ago. The seams of my couch have already ripped in 3 places and they’re refusing to cover it. It’s disgusting and should be illegal. Don’t let the nice salespeople trick you. They don’t care about you or your couch lol.

Nathan Price was very friendly and professional. He made sure I understood everything that was happening.

Fantastic service from start to finish

Great experience!! Aja was great. Worked hard to find us the best Loveseat!

Very knowledgeable staff. We enjoyed shopping here. Will come back

A lot of different pieces to choose from, great prices, and great customer service!

Madison was great! Very professional and friendly!

Excellent service! Made everything flow smoothly! Thanks!

Maddy was knowledgeable and patient. Super fast delivery!

This place is exceptional! Great customer service and transaction was easy and fast. Needing a bed and mattress next. Will definitely be back to purchase at Hundred Oaks store.

We had a very thorough shopping experience when trying to find the right living room set for our living that had specific measurements. Aja helped us the whole way through a lengthy shopping endeavor. She was incredibly helpful and made our experience very enjoyable and less difficult.

I couldn’t be more pleased with the couch, and most importantly the customer service. I was able to price match for an amazing deal. Talk to Nathen, he will hook you up!!

Aja was so helpful. I found a beautiful couch that will be delivered soon!

Madison and Chris were so easy to work with. Both did a great job of follow through and going the extra mile to help ensure a delivery was expedited for a special case scenario. Definitely would recommend buying from this location and especially from Madison or Chris!

Krys, the store manager was incredibly kind, knowledgeable and professional. I was juggling multiple tasks on my brief visit and I needed to get my new rental home furnished for the move when I returned to Nashville. She was so patient, helpful and responsive! This is the first time I’ve purchased anything from Ashley and Krys has made this a wonderful experience so far!

We worked with Chris to find a new couch and recliner that I had already chosen via the Ashley website. First, I spoke with her on the phone, and she verified that there were models on the store floor to "test." She also verified that the warehouse had a couch and recliner available. Upon arriving at the store, she greeted us with warmth, showed us the furniture, answered all our questions, handled, all the paperwork, and helped us set up delivery for the next day. Chris was the epitome of friendliness and professionalism. Our furniture was delivered as scheduled, and we love it! It is so comfortable and looks great. When I next need new furniture, my first stop will be the Ashley Home Furniture Store.

I have never been treated BETTER by a salesman my entire life. My wife and I are very tattooed and often don't get service at such places. Took us 20/30 minutes to get approved for our dream bedroom suit and mattress. ♥️ Delivery two days after. Amazing service.

Jaie, the sales person was super helpful!

Both Ryan and Nathan were super patient as we worked thru an issue with progressive leasing for two hours. Super helpful! I would buy from this store again!!

Very friendly and helpful in obtaining our furniture. Jaei helped out a lot with her knowledge.

Don’t believe these 5 star reviews. They’re definitely buying reviews. This company as a whole is an absolute joke. You won’t be satisfied if you ever even get your furniture. I went back and forth for 3 months and ultimately just canceled the order. They’ll tell you whatever they need to get the sell and then fall flat on their face when it comes to actually taking care of you. Getting what you need from here is harder than R. Kelly in a school zone. I’d rather vote Joe Biden in for a second term than deal with this pathetic excuse for a business.

Great experience. Madison was great.

I had a very sweet sales lady and they were very kind and stayed open later just to accommodate me. Lovely furniture as well!!

Made my purchase over the phone. It was simple and Chris was most helpful.

Nice store. Staff are friendly and very informative.

3 years later..... that's all I should have to say. But since yelp makes me write more, here we go.After 9 store visits and countless phone calls, still no idea of when I'm getting my furniture. I asked for a refund, but I just get ignored when I bring it up.

Went shopping for a bedset. Picked one out and this lady couldn't sell it to me because she couldn't find a physical price tag. Ended up bringing the whole team over and it felt like they were all panicking. I waited for about 15 minutes before deciding to just leave and not to deal with their nonsensical bafoonery. Please find a better way to accomodate your customers than panicking over a laptop.

We were met by a friendly and professional sales associate who was very helpful.

Staff were very friendly and knowledgeable. Looked out for the interest of what I needed and wanted 👍 They have earned a future repeat customer!

Had a good experience. Our sales person, Madison , was very knowledgeable and helped us find what we needed.

I found a few things I really liked. Yet not much for the apartment dweller

Madison at Ashley 100 Oaks was exceptionally knowledgeable and helpful. She provided a comfortable environment for me to choose the sofa I wanted without pressuring me into anything I didn't.

Worst experience with a manager I have ever experienced anywhere from Kris at the Thompson Lane location. When buying furniture for my entire home I just finished remodeling, Kris offered a % discount that was agreed to prior to checking out. After telling her to remove the $600 protection plan that was added to the ticket without even mentioning the plan or what it was, the manager Kris then lowered the furniture discount she had previously offered (only seconds before swiping my debit card was this protection plan mentioned at all)…. Obviously I was upset and frustrated about Kris backtracking on the previously offered discount and trying to tack on this ridiculously priced plan and was ready to go purchase my furniture elsewhere. This manager told me (customer) to “never come back” after realizing she was losing the sale because of her own dishonest tactics. I have never been so offended or embarrassed…as she yelled this in front of other customers in the store. This is absolutely the worst customer service I have ever experienced in my 44 years as a consumer, and DSG/Ashley should be as embarrassed as I was tonight in their store

Nathan was very friendly and outgoing. Whole staff was helpful and made my experience a great one!

Had a great experience at Ashley! The sales clerk & manager were very helpful!

Very quick and painless!

Save yourself the heartache and do not shop here. Even though it is not advertised anywhere, all sales are final. This is different than the Ashley online store which gives you a window for returns. I spent over $1000 here and was delivered a damaged couch. Because I didn't pay $200 for someone to unbox it, I couldn't refuse it. Now they wont let me return it. Name a legitimate business that functions like this. Save yourself the trouble and shop the online store. These guys are thieves

Fantastic customer service. Very knowledgeable and helpful to guide furniture purchases.

They sold my parents a bed and they delivered them wrong bed and they didn't give them the other remote to adjust the bed. They have them the run around with customers service. They are thieves!! Now my parents are stuck paying for something they can't even use!!!🤬 0/10 Do not purchase from here!!!

I came in to look for a couch and found the perfect one. I didn’t feel pressured into buying and the one I chose was priced well. I had a great experience overall!

I regret giving them my business. You will too. If you wish to test this theory yourself, try calling customer service. Corporate says "only the store can help you." the store says "call corporate fulfillment." In the software biz , we call this an infinite loop. In short, they do not respect their customer and are unworthy of your patronage. 2 deliveries and I still don't have 1 single working bed frame. Oh, and since "I accepted" the first impartial delivery, they are refusing to accept returns. To sum up, they delivered a bed frame missing a part, upcharged the part and used the delay for the upcharged part to refuse refund. Worst customer service humanly possible.

Absolutely sickening. Just delivered half the stuff. It won't fit and they won't return it. I was willing to exchange and add an item to help out a little because my apartment is too small. They are unwilling to help me. I'm a disabled veteran and this is a disgrace. These people should be ashamed of themselves for taking advantage of people they way they do. Do not, I repeat DO NOT ORDER FROM THEM EVER. No wonder why their parking lot is always empty. Now I know. This was a horrible day.

Updating for a second time because I’ve reached out to this email provided about 4 times with no resolution. I received a voicemail saying they’d follow up by email but they don’t even have my email correct even though it’s in your system correctly. On top of that, there’s no way to let y’all know you’re not even contacting me because the person who calls doesn’t have a callback number. I just want my couch delivered but this is impossible. Avoid Ashley Furniture and this store. Let me start with saying the only star you’re being awarded is for Aja (Asia?) the sales rep. Otherwise, everyone else has been incompetent and borderline unprofessional. I financed a couch going on 2 months ago right before a move. Confirmed with the store that both the address I was moving from and to were covered for delivery. Fast forward a couple weeks I went to the store to set it up for delivery, they confirmed the day and address of delivery, and I paid. I drove all the way to the house in Maryville, TN on that day (June 20th) just for the couch to not show up. Went back to the store once we were back in town and the same gentleman who helped us was oblivious to the entire situation. They said they couldn’t figure it out so we left. Went back two more times to try and get it settled and on the sixth total visit to the store they finally told me they could not deliver to the new address. On top of that they didn’t even refund the delivery fee to my credit card, it was removed from the purchase price of the financing. So here I am 2 months later, $3k financed for a sectional, and I have no place to sit in my house. I’ve called probably 20 times and as soon as they pick up, it’s immediately hung up on. Called the generic support line and can’t even get a callback. So the ball is in your court Ashley, deliver my couch. You already have my money.

Nice experience.

Excellent customer service & high quality furniture

Don’t buy anything from here. They will lie and say something is in stock and give you a pick up date when it was actually never in stock. They are unprofessional and just want to make a sale.

Very good experience.

Amazing price on a beautiful rug. Sales people were very helpful.

The salesperson was very informative and knowledgeable. What I liked most, was that he gave me time to browse before assisting me.

Rating one star because I’ve been trying to call the store for 4 days to see if they have something in stock and no one ever answers the phone. Chat customer service says you have to call the local store but they never pick up so that’s not super helpful.

I ordered an entire bedroom set from them on June 2nd. They put the wrong address down. I have called 7 times to chnage my address and cannot get a hold of them. I went in the store to change it and they told me the system was down. That was 2 weeks ago. I left my number and said I would get a call to change the address. I did not. My delivery is now 2 weeks late, I can't get ahold of them, and they have not reached out as stated. Extremely poor communication and follow through.

This location is atrocious. After purchasing a couch, that had to be marked down as they were 38% higher than that at other stores, I was left with no communication. After several calls I had to go in store and ask what the status of my order was. The order hadn’t even been put in the system. After a what was temporary fix, I was told my couch would be delivered on Tuesday. On Monday, I receive a notice that it was processed through the system incorrectly and could not be delivered. After calling the store five times, I again had to drive in and speak with the manager. He had no solution and I now have to arrange other avenues of transportation.

Friendly staff and were able to answer my questions. A nice store and made my shopping a pleasure.

The level of incompetence is actually humbling. Everything that occurred outside of our initial visit was horrible. The system outage, was understandable but delayed our package. Fine. We rescheduled our flight down to finalize the apartment. They then had the wrong address despite me confirming it twice on the phone. I was told I have to come into the store for security reasons. I refused as the issue was on them and I’m coming from NY. We get around the protocol, great. Delivery arrives. The base for the bed is ineffective. They r/s delivery w a working device but guess what?? To the WRONG address. I’m then told again I have to come in person to the store. livid is an understatement.

We bought a couch Sunday, which was a great experience. However, we have not heard from them since about order confirmation, estimated delivery time, etc. and we cannot get in contact with them.

Wonderful professional salespeople. If you come in with a plan, they will help you get it done.

The staff & store mgr at the Amory st. location in N.vill are highly knowledgeable - hospitable - attentive & intelligent when it comes to understanding & meeting the customer's needs. They will take good care of you.

Great communication about purchase and delivery. Quality great for the $. Would highly recommend. I thought the service was excellent.

Rick helped us today and was phenomenal. He was so helpful and very nice. Best costumer service ever. Get rick if you go into Ashley he will make your experience!

Where's the zero star option!? The people that suppose to install our bed delivered the bed and then said... Ops we forgot some parts, we will be back in 15 minutes... 6 hours later and no one showed up! Customer service no help at all! We have called so many of them and all we get is "sorry" "no idea what's going on" "we will call you in 5 minutes".... And no one called or showed up! I missed my appointments waiting for them to come back or call but nothing..Horrible horrible experience! UPDATE!Now they are saying it is going to take 7 to 10 business days to get the missing part and install it.... What in the world!

Aja, my sales associate, was wonderful. She was patient, respectful, and knowledgeable. Aja also helped me to get the best deal on my purchases. My in-store experience was great.

Asia was so sweet and very helpful and I felt that I got a good deal.

Be warned!!!! Prices on the website are cheaper, and in my case, HALF. Go look in store & then buy online. They won’t tell you anything about how they operate separately & won’t honor the price difference after you buy items. Save your $.

Jeff helped me out today and he was very outgoing, knowledgeable, and kind. Would recommend getting a couch from here. Jeff’s boss was also very helpful in the situation and wanted to make sure we got a couch we loved for the right price.

Staff were extremely helpful and knowledgeable of their products. informed us of all promotions and genuinely tried to sell us products at prices that were in our budget.

I have had the worst customer experience with Ashley and will not recommend it to anyone. Ashley kept stalling us for 6 months only to tell us we can't do anything as you didn't reach out to us in 72 hours which is nothing but lies. I ordered a california king bed and mattress from Ashley in August 2022. The mattress came in Novemeber followed by the bed on January 17th 2023. On the evening of 17th I went to Ashley store in person telling them they had delivered a King bed instead of californina king and asked them to either replace the bed or the mattress. The store rep even put a ticket for this which was closed by them without informing me. After this started multiple rounds of me visting the store and calling their customer support. Ashley continued to create multiple tickets and would close them without any resolution without informing. The Store support said we can't do anything call the customer care . We called customer care multiple times and finally in February they agreed to send a contractor to look at the bed to confirm if it was the wrong bed or not. By this time I had already shared multiple pictures of the bed/matrress, dimensions of bed in detail. The contractor was scheduled to come and check the bed in April, they took 2 months just to send someone. The contractor finally came and said it was the wrong bed and that he will update the ticket with his notes. On the follow up customer call Ashley said to wait for few days as contractors note was not in their system. Now when checking with Ashley customer support they are saying you didn't reach out to us during first 72 hours of delivery and we can't do anything. Why did you waste my last 10 months only to not do anything. Am I supposed use wrong bed which looks horrible as the mattress doesn't even fit it. On the call we gave all the multiple tickets to you to say that we did reach out on the day of delivery and it should be in your system. It is clear to me your company doesn't care about customers and keeps testing their patience. People should be careful with spending their hard earned money on Ashley.

The staff at this location went above and beyond to make sure all my questions were answered, and we got exactly what we needed. They were flexible and extremely patient. Excellent experience!

They take you money and tell you your furniture is in stock … BUT then they keep saying it’s back ordered when you call … poor customer service

Jenny &Jeff ( manager) were both excellent. They went above &beyond with customer service. It was an absolute pleasure to shop there. I had found better pricing on line than in their store. They matched it with absolutely no hassle!! Jenny has a good eye for color & het opinion changed my mind on the color I went in to buy. Love this store! Will definitely shop there again! Thank you!!

Jaie provided me with superb customer service. I will definitely come back for future purchases.

The staff was very friendly and helpful

The customer service was fine at the store, but I was given miss information about when the warehouse in Smyrna closes, and so I drove an hour out of Nashville to pick up two pieces of furniture only two have the workers communicate that they were closed. So now I have to drive an hour back home and wait to come back to get the furniture. I understand a miscommunication, but this one cost me four hours of time and about $60 in gas.

Had an A+ experience with Ashley associate Josh Tree! While he is a newer associate (One hundred Oaks-Nashville store) we were very impressed with his knowledge of different types of furniture (he also did pre-research for us before our in-person showroom visit). He displayed friendliness, patience, professionalism and gave us options to consider all while genuinely listening to our preferences. He also helped us navigate an out-of-state delivery! His manager was also helpful and engaged with us during our visit. The order process went smoothly and we are optimistic for the same experience with the delivery of our new retro furniture! Thank you!

Unbelievable. They delivered this console a week ago. Broken and not assembled correctly and didn’t include the shelves that come with it. They said they’d send a technician to look at it. Then they said it obviously can’t be fixed. We’ve waited a week and now they say they’ll need to have a technician reach out in a couple of days. So basically starting over again?? Try to order from a local store and they couldn’t come through 👎🏻. Should be zero stars

Aja was great and so helpful. I’m excited to get my new furniture in my apartment!

Jay was amazing super helpful!

Great experience with Aja, she helped me outfit my entire condo, down to the accessories, she understood my vision working within my budget. Would definitely use them again

Very happy with the service had been at different furniture stores that day to find a medal bed frame so happy to find one Thanks Ashley

Three calls to the IVR under the guise as an actual storefront, there’s a handy number online; however, it’s a useless and inept csr ( in this case, three.) Finally, I opened a ticket to document the fabric damage on a new sofa. This ticket will allegedly be sent to the point of sale to speak with someone and send photos. I will wait for the call back or contact the BBB or appropriate contact regarding how many texts, calls, and chats it requires to request recompense for receiving damaged sofa.

The worse Ashly store , I have ever deal with 😡🤬🤬🤬🤬🤬 Replay , I called many many times but nothing solved , I’m regretting the moment I went inside this store

The selection at the Ashley Homestore is probably the largest I have seen at their stores. We found the perfect TV console for our home. Ms. Jeannie Werner was very helpful.

Sales floor associate was very patient and helpful with suggestions. She understood my likes and idea’s immediately. Overall my experience was very pleasant!

I didn’t actually go into Ashley to buy anything and I ran across a great deal. The sales person was wonderful and they made my experience there A great experience …I will be back.

My Aunt and I visited the Mt. Juliet store and had a great salesperson Ashley. We purchased $2500, of living room furniture. That was the end of the good experience. We paid for premium delivery service. The delivery service paid no attention to the zip code. As a result they went to a different town and sent a text Oops we missed you and did not deliver so we had to reschedule. TWICE THIS HAPPENED. I also called the warehouse, the salesperson and spoke with the delivery driver. Clarifying the address. They still did not get it right. NO One was listening other than the salesperson Ashley. She then got her manager involved and he, even stated it was an incorrect address. This happened TWICE. so we canceled the order. And will go somewhere else. Do not purchase here if you expect to have the furniture delivered. Save your the headache!!!

(Translated by Google) So long to wait for them to be sent to me in poor condition (Original) Tanto tiempo esperar para que me los enviaran en mal estado

I walked in to look at their recliners because of pain from a lumbar fusion. I was welcomed and helped by one of their salesperson. He was very helpful and I found a recliner that felt comfortable. I went to two other stores to look at their recliners and did not find one that was comfortable and took weight off my back. I returned to Ashley and worked with a the original salesperson and another one as well and, as a result, found an even better recliner that had a dramatic effect on the pain in my back. I was so pleased with both the help I was given to address why I wanted a recliner and to find a recliner that worked for me.

Asia was very helpful and professional. She made the process of purchasing my furniture easy.

We searched all over central TN for furniture and this Ashley’s has the BEST selection. The customer service was outstanding. Asia was incredibly helpful and the manager, Jeff, was first class. I highly suggest you give this place a visit.

This has been my worst experience by far purchasing furniture, and I will not be returning to this Ashley furniture or any Ashley furniture. It starts at the store where they attempt to upsell you on everything, which honestly is to be expected anyway. But then they give you a delivery date and over a month later, not only are no items delivered, but the delivery date has been changed multiple times, each time being assured it’ll all be there, each time none of it being there. I wouldn't even mind if the wait was months so long as they stated that upfront and didn't constantly give us the run around. Waste of time and money. Do not visit. Update: don’t bother attempting to call customer service or use the online chat. They can’t and won’t do anything for you while saying they will. The manager at this location however was very nice and helpful and got us our refund promptly with no nonsense.

Very good experience. Knowledgeable, and not pushy. Met my expectations. The warranty is good but if I opt out, it’s ok. It is a $1200 couch not a $30K vehicle.

Pick up was a complete nightmare! Waited in traffic 50 minutes. Get home and there are NO legs to the ottoman. When I asked for a refund because they said it would be 7-10 days to get the parts, I was told I couldn’t get a refund because I decided to pick up the item. How disappointing, the sales person was amazing! However based on this experience I’ll NEVER buy from Ashley again.

I placed an order with Ashley's on Thompson Lane on Black Friday. They promised my furniture would arrive by 12/20. It is now 2 days from February and I am still waiting on my full order.Items have been piecemeal, arrived broken, and the delivery dates continually change week to week. I speak with my sales rep from Ashleys' each week and each week he promises me a new date that continually shifts.I feel bad for him because I know it's not his fault, but more of a logistical issue within the Ashley's organization. However, I did speak with the store manager, who took my number and said he was going to investigate and then never called me back... so it also seems that there's likely a great amount of miscommunication internally.The entire process has been extremely frustrating and unorganized.

I had a great sales lady togreet me when i came in.She ask me what furiture i was looking for.And i told her amattress set and a new bed .I told her id look at them.And she told me to lay on all them to see which one is best for you and comfortable.I layed on all them i likes till i found the right mattress set.Then i went to let her know which one and she looked up the price.She dod not pressure me into a sale at all.Her name was Jenny.a very nice lady.And ive been shopping on and off there for years I give them

We walked in and were greeted by a lovely young woman named Aja. We looked around she checked in with us, and when we had decided we called her in to see if things were available in the color that we needed. We were buying two sofas and she was very accommodating to everything we needed. We thought we were just shopping around and told her that we may come back. Later that evening, we decided that we would come back and buy the two sofas. We walked in, hoping that we would be met by Aja. I know how these things work and usually it’s on commission as well and we wanted to make sure that the person that greeted us the first time and took care of our needs should get credit when we came back in. She was fantastic when we came back in for the second time, hooking up the sofa that we needed to see if it would recline the way my husband liked it. We bought two and cannot wait for them to be delivered. I do believe that the way we were treated in the customer service we were given did sway us to come back to Ashley. Hang on to Aja.

Worst furniture buying experience. We ordered a mattress and a bed frame. It's been 6 months, after multiple reschedules, time and again last minute delivery cancellations (they just assume that we need to be flexible with our work schedules every other week); we still don't have our bed frame delivered. The business model is getting your money outright and locking you in for a long time in this rigmarole. We've tried all communication means to get the right info of when exactly we're going to get our order delivered. Never getting caught up in this and never buying here. Strongly not recommended. Not sure what got into us ordering from here even though people recommended against it. Also, the customer service is worst in the business. Most answers I've got have been along the lines of hope for the best. Never again

Asia was amazing and so helpful!

Good customer service. They where very helpful. We got what we wanted.

I paid for my couch on 9/27/2022 and finally received it on 1/3/2023. It was originally supposed to arrive 10/17/2022. I gave away the only couch I had expecting the new one to arrive. So, I had no couch until it finally arrived on 1/3/2023. I also had only 1 phone call from the sales lady I purchased couch from. I am glad she got her commission 3 months before I got my couch. I will never shop at Ashley again…I will also tell everyone that I come in contact with about this experience.

My mother purchased a dining room table that she was looking forward to hosting family at during the holidays. With product delays it was expected this table would arrive after a month. It did indeed arrive in time for the holidays; along with the bedroom furniture set she ordered. Unfortunately, the table did not come with the four legs. The Ashley delivery/installation technician proceeded to assure her the legs would arrive on the following Monday. They did not arrive and I proceeded to place an incident order with the store she purchased her products at. After two more weeks and still no update or delivery on her table I called customer service. They informed me that the ticket had been placed when she visited the store, but no product number for the legs was entered at the time. I informed them that she has had a $700 table in her dining room with no legs for weeks now and holiday plans have been rearranged. There was no apology and she was not compensated for her troubles. A new order number for the legs has been placed and I was informed they may arrive mid January. If she had known all of this sooner she would have gladly purchased her bedroom set, dining table and chairs with another company. I am afraid the table will lay in her dining room for weeks before any legs arrive and I foresee many calls to customer service that leave me dissatisfied. If I could give 0 stars, I would.

My experience was beyond what I expected. Marcus was EXTREMELY helpful and gave me every detailed needed and answered every question that I had.

Aja was so helpful and friendly!

David at Ashley 100 Oaks was so wonderful to work with he was patient,helpful and knowledgeable.

I have good experience so far though I didn’t receive the furniture yet.

Marcus was very helpful and I will be coming back to purchase more furniture from him!

Great customer service!

In store was ok but , but the constant delay every time im scheduled for delivery is terrible. Ive been rescheduled 3 times thats the worst of the worst

Friendly staff, great customer service, they were not pushy about extra add-on options, and made it so easy to buy my new couch!

Great sizable store with new selections. The sales people allow you to browse.

I had a very wonderful experience shopping at your store. The staff was very professional and accommodating ensuring that I had all the choices. They were very knowledgeable concerning the items in the store. I will shop at that location in the future whenever I need any items.. thank you very much for your service

The lady that helped us was amazing.

Our experience was excellent. David helped answer all of our questions, and also gave us space to do our own thing while looking for a new couch. Hopefully the delivery process will go just as smoothly! Would highly recommend 👍🏻

Marcus was very helpful and hands on when I came in looking for a couch. I would recommend this store for your furniture needs.

Jeannie was extremely responsive and we were able to purchase our furniture and wrap it all up in about 45 minutes via texting which saved us a ton of time!

My experience was wonderful. The staff was friendly, helpful and very patience. This help me to get what i wanted, and needed.

Very helpful 👍

When looking for furniture I always put Ashley Furniture on my list. I purchased a couch and coffee table from them last year and purchased a mattress this time. Their sales team members are helpful and not high pressure. Their prices are reasonable and they make it easy to do a payment plan. I recommend them and will go back.

Got stuck paying $150.00 for a mattress cover that they told us to take home so we would have it for furniture they kept pushing out the delivery on. Finally had enough and cancelled the order but told they couldn’t take back the mattress cover still sealed and never opened. So disappointed!!!

David Santana was extremely helpful in assisting me in finding a table and chairs for my kitchen. The entire process of purchasing furniture was pleasant and everyone in the store made me feel that my satisfaction mattered to them. This was a great shopping experience!!

Absolutely awesome folks, answered all questions easily, got a quick credit line and negotiated great prices on our furniture 😎

Spent $4800 on a bedroom suit for half of the pieces didn't come with the stand at the bottom the mirror was broke I'm still waiting on a phone call.Make sure you check every piece you buy from them some the pieces had scratches on it I will never spend a dime at Ashley again. This lady name Tawanna that's been going out her way but she is only one person.Its 1-4-23 and I just wanted to do a update on my problem. I finally received the stands for the rest of my pieces it took a couple months but they got it done so I can't complain problem fixed!!!

Delivery was messed up. Was told by employees at the Thompson Ln store my couch was an exchange and they would take the old couch, but now hearing on day of delivery from delivery company they will not take it. Then was told to cancel my delivery and mark it as an exchange not a new purchase. 5 min after canceling delivery I was told it’s impossible to make an exchange. Had to pay to have the couch removed myself and now waiting another week for delivery that should have come today. My couch has been destroyed since AUGUST 2022 and my replacement still hasn’t arrived in JAN 2023 Do not shop at this Ashley store or any Ashley store. Between the individual stores and corporate workers they are all incompetent.

Super friendly and helpful salespeople without being too pushy. Very great shopping experience!

Had delivery confirmed multiple times for them to call AGAIN this morning (1 hour before expected delivery) to say none of it will arrive for ANOTHER 2 WEEKS!! This store sucks and the run around they give you in ridiculous. My primary statement when buying over $10k worth or items in store was I needed it by a certain date. Not a single item arrived when it was guaranteed it would. DO NOT PURCHASE FROM HERE AND DO NOT LET THEM TELL YOU WHEN YOUR STUFF WILL ARRIVE. They are LIES!!!

I purchased a living room furniture set six months ago from there. Everything I was told was a lie. Starting from delivery, and then the warranty was the biggest lie. Furniture arrived very late and I had to cancel the two chairs because they were going to arrive months after the delivery date. After I scheduled delivery, I had to cancel it and go pick up my furniture. At that day of the purchase I asked the salesperson if they sell sofa covers, and this was the answer “ you don’t even need it because anything that happens to it will be covered, and if it cannot be cleaned, it will be replaced”, which was The other biggest lie. My furniture got stained, and I called. The person came and tried to clean it, but he couldn’t. Tried to file a claim with the worst other company ( GBS) and of course my claim was denied. They are saying because it’s accumulation of stains. Now my furniture is trash, and I lost my furniture money and I can’t even get it cleaned even though I paid so much money for 5 years warranty. Terrible experience with Ashley. Don’t recommend it to anyone.

Hello good evening I would love to share the awesome experience that I had at The Ashley Store in 100 Oaks Nashville Store, Me. Jon Ramos helped me with my purchase, he didn’t mind walking all over the store to assist me with making sure my purchase was what I wanted and he was so professional and patient Mr. Dale was really nice also and wanted to make sure that my shopping experience was great and I appreciate the time and how the store designer came over to make sure that I got the pillows I wanted with the table runner, I love the teamwork and it was a great experience, this store has always been a favorite this isn’t my first experience and definitely won’t be my last but they genuinely really care about their customers, great customer service they pay attention to what you are looking and will go above and beyond continued blessings to you all and your families thank you all respectfully always Deneen

Natasha was very knowledgeable about the various products we were considering. We ended up buying a recliner which will suit us perfectly and will be back later to purchase a bed.

While my store experience and purchasing went smoothly, the delivery of my couch WAS NOT! Delivery purchases, beware! I paid extra for delivery to be made to my apartment. I do live on the 4th floor, I made my sales person aware I live on the 4th floor. There is an elevator and of course stairs in the bldg. My couch would not fit into the elevator, so I suggested the stairs. Delivery guys flat out said NO! They said they don't take the stairs past the 3rd floor! Whaaaat!?? I, the customer, even offered to HELP the delivery guys up the stairs with the couch! I PAID extra for delivery because of the labor! So, now I have no furniture and a "So sorry" from Ashley dispatch. No thank you. Guess I'll take my $1600 to a different company.

0/10 recommend this place. We ordered a bedroom set in July and we still have not received anything. I have been promised 5 different delivery dates. You can never get a real person to answer the phone either. Poor customer service and POOR COMMUNICATION!! Also, we can’t get anyone to call us back about a refund. Do yourself a favor and never shop here unless you want to wait 3+ months of frustration and no communication!!

Rashid made my purchase super easy!

Ashley’s furniture has gone downhill. Their supply chain management is Horrible. I ordered a bed back in February. They deliver a month later with broken furniture. We refused the order then they come back 8 Weeks later and don’t have hardware to put the bed together. I will never order from them again. And only thing I was compensated was 74$ after I paid 299 for a installation.

Beautiful furniture and decor

Buying our couch at Ashley was quick and painless. Rashiid was great to work with!

I will never buy anything from Ashley again. The worst experience i have ever had. Don't trust the delivery date at all. Please don't plan your move based on their date of delivery.

Awesome customer service. Very friendly and knowledgeable staff

I will never buy from them again. I ordered this furtinure in July. The delivery date has been pushed back 3 times. When it got to my house, the bed frame had to go back because it was damaged. I still don't have over half of my order. Don't shop here. It's not worth the headache.

Absolutely horrendous experience. I’ve received multiple texts to schedule my order for delivery, but when I call and speak to someone to schedule, I am told my items are not in. Constantly getting told contradicting information about my order and the policies depending on who I speak to. It seems like Ashley’s policy right now is to tell you anything you want to hear in order to convince you to purchase and pay up front, then have to wait months and months longer than told for the delivery. I understand delays with COVID, but be honest about the estimates. I have no furniture in an apartment for 2 months now. I bought a bed frame on Amazon and had it the next day. Mattress from CASPER? 3 days. There were not one, but 2 of the exact color and model of my sofa on the floor in the store and I was told by the saleswoman Jeanne that they were not available for purchase. When speaking with someone this morning via the chat after being told my items were not available again (despite receiving an automated text and a phone call that they were), I was told I should have just asked for approval in the store to purchase the floor model! These people truly are just giving you the absolute run-around because they have your money so what difference does it make! I will never ever ever be purchasing another thing from this store and will be warning others to be wary of anything they tell you in regards to delivery or availability of any of their items.

Everything went great! The sales representative was really nice and helpful.

Salesmen was very professional and helpful.

Had been searching Facebook Marketplace for furniture, but I wanted a giant coffee table or ottoman and thought I’d pop into Ashley. I’m so glad I did! They were super helpful and listened to my desires, looked at photos of the room, and found the perfect table. I lucked out arriving during their Labor Day sale, but the prices were reasonable anyway. The supply chain issues mean I won’t have it for a few weeks, but being in construction, I know that’s normal for virtually everything. Super excited for my new table and very happy with the service. The selection was beautiful, too!

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Natasha was fabulous while handling the purchase. I actually met Matt, a visiting manager from another store. He was terrific at every turn. My 81 ye old old mother just moved into one of our 3 guest rooms (after 44 years in her Florida home) & I needed a white chest to complete her bedroom suite. The chest is perfect and thank you for your kindness & help. Truly appreciate you both!! Best part… mom LOVES IT!!

I bought a mattress and bedroom suite from 100 oaks in June 2022! I received a call saying that the mattress would be delivered the following Tuesday, I made arrangements to have someone at my house to let delivery in; no one showed up, no call, nothing! I called and found out that it was scheduled for Thursday, I arranged for someone to be at the house, as I work, no show not call! I called and spoke with a condescending customer service rep, he said it would be delivered in 2 weeks! Nope, no call, nothing! I then cancelled my entire order, $7000 worth of furniture! I have yet to receive my money back!!!!!!!!! It looks like I will have to sue Ashley

Stopped by this Ashley, which is located in One Hundred Oaks, in search of nothing and everything at the same time. We are moving in December, so we wanted to get a feel for what completely furnishing a home felt like from style to delivery methods and time. I swung by after work on a random Tuesday and happened to be one of only a few shoppers, which was expected as Tuesday evenings aren't big furniture shopping nights. There were only two associates visible on the floor, one of which was helping the other customer and the other was sat behind the counter. I wandered around the store a few times and was greeted by the associate with the customer, but was not ever acknowledged by the counter associate. In total it took 20 minutes to get assistance. And once she began helping me, she was pleasant, not pushy and knowledgeable for the most part. We spent majority of our time in the mattress section as this store has a lot of smaller furniture due to their proximity to the city, which naturally has smaller housing spaces to fill. The store overall has a bit of a warehouse vibe to it. Seemed tossed together with not much of a flow to it. Other Ashley locations seem to have a clearly defined section for the variety or style, but this store seemed to be a hodgepodge throughout. Overall, not my favorite Ashley location. If we end up going with a big box store, I am doubtful that this will be the one we select.

Ordered a bed and frame first week of july at which the store employee said they had what i was ordering in the warehouse. Waited 2 weeks to find out that their would be 2 separate delivery date. I ask to send it together which made the order Aug 27 2022 month after purchasing. Then a day before delivery found out that they didn't put it done and now have to wait another week for my bed. Would not be shopping there anymore

Excellent service. They are right away to attend you. Credit to Jean Werner, she is so kind and helped us a lot, great person. :)

Cody is the worst salesperson ever, and I will never be shopping from here again! I've tried calling him well over 10 times, even tried facetiming him, and no answer!!! My furniture isn't being delivered when promised, and delivery fees are more than what Cody told me. I am absolutely blown away!

DO NOT buy from Ashley Furniture. I will never again and no one that I know will either. They are scammers. We spent over $3000 on a dining room set to have it delivered damaged…they said they’d replace it. We just had the 9th dining room server delivered today because every single one was damaged and that one was damaged too. They are refusing to give me a refund and we have had to stay home from work once a week to have this item delivered damaged. It’s an absolute scam of a company. The delivery drivers show up smelling like weed driving a big Penske truck, and though they are pleasant to communicate with, even they speak down on the company. I will be taking this to court and the better business bureau. I have cameras of their delivery guys speaking down about the company and it will be known.

It would be five stars for the long wait. The delivery team were great. 👍🏾

I paid for white glove delivery and the delivery men just dumped it in my apartment and left. I understand it is a 3rd party company that does the deliveries but after the fact I have tried to get ahold of Ashley Furniture on several occasions and cannot get a response from the team. Called, emailed my sales person, talked with the bot online three times and also emailed the general email and an email left in a response from the manager of Ashley furniture on a bad review. No response it’s been months.

Ordered since march, still missing! Ruined my wall! Ordered wrong stuff for me! Missing pieces! Chest came all loose! (They will send someone to fix) NA. Called tons of times, no one will help. Save yourself issues, do not buy here! I repeat DO NOT BUY HERE!

Horrible customer service. Doesn’t answer the phone, constantly moving your delivery date with no real answers but are really good at repeating their scripts on what is going on which has no useful information. I was told two weeks, it's been delayed 3 weeks after that and I was told could be another 2-4 but also could be 8-16 plus. The couch is made and on a truck from what I am told too, just they have no organization or management knowing what is going on to keep furniture on track to clients like they express they can. When you contact them as they ask, they will give you an escalation specialist who can’t actually escalate or help you. They give you the same scripted response you get when you call customer service. They can’t give you an exact date, they literally are no help and do no escalation. Still no update on my couch and 4 weeks past original delivery date. DB- as I stated above I have contacted you in every way possible and no one has helped or has an answer on when. Or returned my call on alternative options. Just gives me a new date each time so your response is not helpful and goes with my scripted comment.

I have had my delivery date moved 5 times now and was told it was in stock and I would have no issues getting it within two weeks now we are at 5 weeks and it's moved again. I have called the store for the past two hours to find out what is going on and no one is answering. Your hold music talks about how you take pride in doing all your shipping, horrible experience so far. Would not recommend and not answering the phone for over an two hours is horrible customer service! Depending on who you talk to, you get completely different answers and clearly they don't have a functioning shipping department. Do not believe any dates they give you. I was told two weeks, it's been delayed 3 weeks after that and I was told could be another 2-4 but also could be 8-16 plus. The couch is made and on a truck from what I am told too, just they have no organization or management knowing what is going on to keep furniture to clients like there express they can. Don't bother to tell me to text the number for escalation because I did and it was not helpful at all. 2 hours later still no one answering the phone.Update: When you contact them as they ask, they will give you an escalation specialist who can't actually escalate or help you. They give you the same scripted response you get when you call customer service. They can't give you an exact date, they literally are no help and do no escalation.

Had a great experience with Ashley Furniture. My sales associate, David S, was very friendly and helpful, walked me through the store so I could try every sofa, and was not pushy, which is the #1 thing I want in a salesperson (I just leave the store and go elsewhere if sales people are aggressive). David was kind and helpful and I found the perfect sofa for me. I also had a great experience with delivery. Multiple text messages kept me informed of the delivery status, and I was able to change the delivery day when needed to accommodate my work. The delivery team was professional, efficient, and made time for any concerns to be addressed. I was impressed with the overall experience. I understand that not everyone has the same experience, but I would personally be glad to work with David and with Ashley Furniture again. Love my sofa and came within the few weeks they had promised. Thank you!

It was the fifth furniture store I had been to looking for living room furniture. I found exactly what I wanted. David was my sales person and was exceptional. He has it down to an art. He was personable, informative, and helpful. I will return for sure. Thank you David.

I would not recommend Ashley Furniture, and will not be a return customer. I ordered a bedroom set in June when I first moved to Nashville. It is almost August and my bed is still not assembled. I have had to deal with multiple deliveries and hardware not being included or the wrong headboard being ordered. it’s just countless mistakes one after another. I came to Ashley Furniture because I thought they were the best at furniture, but it has been disappointment after disappointment after talking with them. I am in the process of trying to get the hardware delivered for my bed. I didn’t expect to have my mattress on the floor for two months. 0/10 if I could leave no stars.

My order was a dining set. I received 1 chair on one delivery, then a table on another delivery, then another single chair on this past delivery (all months apart) and the chair wobbles. I am still owed two more chairs. Who knows I might have them by Christmas. Y'all have had my money since February 2022. There is no communication on your part that informs me that my order is coming piece meal. I had average expectations and you haven't even met those. I will not be a future customer and will not recommend you to my friends.

I came in to see what sleeper sofas were available. The staff was knowledgeable and very personable. I walked away with a better deal than I could get online. I would definitely recommend this store!

Ugh. I ordered two chairs and a table from Ashley (Ashley 719 Thompson Ln Suite 1 Nashville, TN 37204)and opened a credit account with them. On the day of delivery I was told they were in their way. I confirmed the day before and again that morning. After waiting hours and calling several times I was told they would be here soon. Then after waiting 6 hours I was told the delivery had been cancelled but no one knew why. I went to the store and was told by the manager that we could have the delivery fee refunded and he promised it would actually be delivered on the new delivery date. On the new date One chair was delivered in good condition and the other one was broken. After several calls to the store I went back again and spoke with another manager and told him I wanted to cancel the rest of the order. He then credited me for the other items and after the original deposit I would still owe roughly $90. On the credit account. My bill came in and it was for $300. I went back to the store and spoke to manager Tom who said he could do nothing on his end and would have to hand it over to thier auditing dept to get my account credited. He promised to call me the next day. After talking to another manager Two days later after no call I decided to call them. I hit the customer service button and was told I had to call the store (which is the number I called) and hit the sales number. I did. After waiting a human came on and said "thanks for calling Ashley can I put you on a brief hold" twenty minutes later I hung up. Still no call and countless hours of my time wasted. The sad part is I love my chair and was hoping to buy another.

My purchasing experience was fine. However, my furniture delivery was rescheduled no less than 5 times. I vow never to shop at Ashley Furniture again. I also had a problem with missing screws on my new bed frame. No one ever contacted me regarding fixing it although I called about it 3 times.

Worked with Amanda she was amazing. She got me what I needed and I didn't even have to go into the store.

Well the hole thing was a complete nightmare except for Jess the salesman was nice and helped a lot getting me what I wanted, little did I know how hard it would be to get the actual furniture. It was right at 2 months it took to get my sectional sofa. And then the delivery crew said oh we can’t force it in the door of apartment and just lease it at the front door of apartment and she had no way really to access her front door. The apartment complex would have told her it was a fire hazard leaving the items there way they did. My husband and I got the 2 piece sectional in with no problems. And also she ordered the silver grey sofa sectional and received the blue one but as long as it took to get not going to complain much about that. . I don’t think she she have to pay what they are asking for the sofa with all the troubles went through just to finally get it and and it wasn’t even the color she ordered.

Everyone was super kind! Several people checked in on us a few times, but they were just trying to be helpful. Can't wait for our furniture to be delivered! 😊

Terrible customer experience with staff post purchase and delivery. Worked with an older gentleman and was told decorative pillows were included in purchase. At delivery, pillows were not included, side piece was damaged and had a dirty pillow. Upon calling store, Valorie, the regional manager and Ashley, the store associate claimed they did not know who the sales gentlemen I worked with was and stated no pillows are included. Regional manager claimed she did not have access to the work schedule and could not see who the gentleman I worked with was. Valorie was unwilling to provide her full name, worker ID or take responsibility for her team. I asked for the Corporate number and called and the number was invalid. Very unprofessional and did not care about customer’s point of view. Would not recommend anyone spend their money with this company, take your money elsewhere.

Fantastic service. Dave was very patient with us and assured we had every possible option! Thanks!!!

We had a great experience with Ashley Furniture! We had Amanda who went through everything thoroughly and we did not feel pressured at all. We definitely recommend this Ashley Furniture!!

Staff warm and welcoming 🙏 good credit program really massive store you could look around for hours staff offered us bottle water really kool

Jeannie was an absolute gem & Tom was so supportive of my very 1st couch purchase!

BEWARE: They have a "No return" policy (only exchange) so if you purchase something they inherently take away any leverage you have when things go wrong. SECOND, notice that most of the good reviews are people who had an experience with the SALES side of Ashley but probably didn't actually buy anything. Off the gate, the sales experience was great. Ashly took great care of us and answered all our questions. We decided to place our order at the store, instead of online, and they (mostly) matched the price we saw for things online. Basically, they made it really easy to for us to give them our money. It goes downhill from there, delivery date was supposed to be X, it got changed to Y without notice. These things happen so I think nothing of it. Furniture arrives and we're missing the headboard. Was told that we only ordered the platform (Not true, my invoice shows the price of the FULL bed and there's even a PICTURE of the full bed on my invoice) and would need to communicate with the store. Was told I would need to pay for delivery (again) and was told they couldn't do the "White Glove" service we paid for. I told them they can just have all my stuff back. I was then told they would take care of it. Headboard shows up, dude has no intention of putting it together (there's a note on the invoice that I paid for white glove but he's not even the white glove truck). I haven't even mentioned the fact that the bed frame was put together shoddily and the sectional I bought doesn't really fit together right.

David Santana was wonderful in assisting us with our multiple trips until we found the perfect living furniture for our new home.

Jeannie was so patient while helping my mom and me shop for her a new bed. She genuinely cared and was attentive to every detail.

We are couch shopping and this was the first place we checked. We found one we loved and spoke with the sales girl, Ashly, about it for a while. We eventually decided we wanted to go look at other stores and options first and after hours of trying out dozens of couches, we decided we for sure wanted the one from this store, so we headed back to purchase it. Ashly then changes the price she quoted us by $500 and refuses to admit she quoted us the earlier price despite having 3 people standing there, her calculating and quoting it twice, and showing us the price she calculated on her tablet. We even wrote it down as she was telling us the prices. Will never shop here or recommend to anyone

Ashly quoted us $2,025 for a couch we had picked out. When we got to the final sales screen, she then tells us the total will be $2,900 with tax and delivery. I asked why it wasn't closer to $2,500 and she said that was the price before tax and delivery. So I told her she had quoted us the $2,025 price and she said "I would never have done that." Girl, we had 3 people standing there, you ran those numbers two separate times, you showed us the number on your device, AND we wrote it down as soon as you told us. How are you gonna look us in the eye and tell us we were wrong? Jeff was nice, but a little much. The sales girl, Ashly, is deceptive or outright lies. Horrible experience. We will never recommend them or return for business.

AVOID dealing with this company and specifically the store in Nashville. I hope I can help at least one person avoid the hardship that I have endured. I have a 6 page document outlining the ongoing, unresolved issues with Ashley. I'll not share details here, but the main points. The purchased items were promised 6 weeks after delivery, despite the delays with COVID. "We have them in our warehouse. We can delivery in 6 weeks for sure." Five months later damaged goods, even incompletely built goods were delivered. The exchange items delivered after another wait were also damaged. One delivery person showed up to deliver a couch and multiple large chairs by himself despite the fact I paid for white glove delivery. I had to help carry the items into my house. I had disposed of my old furniture to receive my new items, so I was desperate. While helping him carry the items into house, my hand was crushed between the couch and the door requiring ongoing medical care. He had no tools to assemble the furniture. It became apparent that 3 of the 5 items were damaged. I couldn't refuse them because I had no way to get them out of my house because of my hand injury. The store managers (Tom and Jeff) were immensely unhelpful, refusing to resolve the situation. They passed me off to the "corporate offices" with a number to an international call center which was not equipped to resolve my issue. I finally reached somebody at the national office after multiple failed attempts at phone numbers I found online only to learn the Nashville store is locally owned and they are unable to help. I'm stuck with an injured hand, 3 damaged pieces of furniture, numerous days of lost work waiting on delivery services which never showed up and medical appointments, not to mention over 20 hours on the phone with many different people trying to resolve the issue. Never again will I step foot in an Ashley store! Buyers beware!!! Update- despite what seemed like a potentially helpful response, they remained unwilling to take responsibility & equitably resolve my issues.

I love the sofa selection at Ashley. Good variety of sectionals and sleepers. Sales associates are friendly and knowledgeable. Will shop there again for future sofas!

Worst experience ever with this store and as always with Ashley. We bought furniture first week of February and they told us that it will be delivered first week of April.. After waiting for 2 whole months we didn’t hear anything from this store zero updates. We text them and they said it will be delivered in mid of May. In mid of May still nothing… We texted again and now they saying first week of July… ARE YOU A “J O K E” Ashley store????!!!!! After that We went twice here in person to see what is wrong twice we received totally different answers.. this store is ridiculous!!!! Customer service is terrible.. Do not even visit this store, save your time… they never send updated, no one cares about customers here.. NEVER AGAIN ASHLEY STORE NEVER EVER!!!

First off, Its extremely rare for me to leave a 1 star review. My wife and I bought a tempur-pedic mattress here yesterday and was given a promotional mattress protector, the manager said “we never do deals like that” (which everyone does) It’s not easy to sell a 3-4,000 dollar mattress without a freebie. Well, the problems came with the financing, they either lied or they really didn’t have a clue what they were doing which I find that hard to believe. They had advertised on the beds themselves 0% financing so I’m like cool I’ll use someone else’s money for free to get what we need, let’s do that. Well turns out they don’t do that unless it’s a credit card, so obviously I’m like what the heck and the down payment has already been made before any of this was said to us. Then we say fine no big deal. Let’s do the 12 month 0% same as cash which we ALL agreed upon because it was offered to us. Turns out I look at the receipt paper on the back and it’s on a 6 month terms which we did not agree upon. It seems as if they maliciously lured us and lied to us multiple times. We will go ahead and go through with the deal since the credit damage has already been done but I will never again recommend this company. I really expected more from the Wanek family. I would have been a repeat customer for years. First and last thing we ever buy from Ashley. Good luck. -T

Ashley Bowers was Great Sales Representative

Staff very friendly and helpful. Merchandise is top quality being Ashley Furniture store. Highly recommend. Sales person Jess A. was great and took his time with me. Was not rushed or pressured and able to meander around store and look but when I needed help with mattresses they were right there.

David was exceptional. He may my buying experience worth my choices at Ashley's.

Best service! Kenysia and Jeff went above and beyond! Very professional and went the extra mile! They explained everything so well. This is a must see place when you are buying any of your home needs! They will take great care of you!!

I recently bought a couch from Ashley Home Store in One Hundred Oaks. Garin was my sales representative and I have nothing but positive things to say! Garin allowed me space as I browsed through the store and was readily on hand to answer any and all questions I had. There was full transparency regarding expectations for shipping timelines, processes and pricing. My couch was delivered the same exact date as originally quoted. I received constant text messages and calls regarding the status of my couch and what to expect the day of. The two young men who delivered my items were very respectful and got the job done within a reasonable time. Without a doubt I will consider Ashley Home Store for my future purchases

Terrible, No good customer service. Imagine: No one tries to help you or speaks to you in the store but they ironically keep up with where you are at all times by following you by speaking to “other customers” in your vicinity

The sales team during the Midnight Madness event were so kind and helpful. We so appreciated their help (and not in the too pushy salesman kind of way.) We cannot wait to have our couch delivered!

Great prices and they had everything in stock. Same week delivery.

EDIT: I have removed one star just because of how abysmal the customer service is after you buy. Don't be fooled by the owner comments with an email address and number to text; you will never receive any assistance with any problems with delivery, quality, etc. Possibly the worst customer service I have ever encountered. The sales experience here was great, but be aware that the product itself is not great quality. The furniture looks pretty if you don't look too closely. I've found this with both Ashley products I've purchased this year: poor quality of materials and poor quality of assembly. Nails sticking out, staples not done correctly, broken or deformed board, strong-chemical-smelling wood. It's not high-end furniture though, so it's not too bad for the price.

Ashley furniture does nothing but rip you off. They have the worst customer service, and are horrible with lies. DO NOT WASTE YOUR TIME OR MONEY!!!!

Ashley did awesome job , friendly, meet us with lovely smile , appreciate her 🥰

Yasser was great and attentive to our needs. Just hoping our couch comes in in a timely manner, as we are very excited to get it.

The manager at the Nashville location was very helpful in our couch buying journey. Honestly he’s the main reason we decided to buy the couch after demonstrating the frame is made out of a trampoline like material which he proceeded to jump on in the showroom floor which was hands down hilarious. Thank you again for making our home whole!

Store employees are not the problem but their delivery service is a nightmare. We bought a dining table set. We were told it’ll take 4-6 weeks to be delivered. We were ok with that. Then the nightmare started. We bought that furniture Christmas time. They came and delivered end of February, it turned out they delivered the wrong table. They told us we will get our table the following week then they canceled the delivery date which we already confirmed we will be home. We were told that the table was damaged so they rescheduled another date. And from then on, 2-3 days before expected delivery date, their automated phone calls keep calling us about every hour asking us to confirm. My husband’s phone and were just getting these calls simultaneously. We have been confirming it that we will be available for delivery, only to be canceled again on the day of delivery because apparently we have not been confirming it. I finally got to talk to customer service all the way to the supervisor and we were promised to get the furniture the next day. Husband stayed home since I came from work early the previous day hoping we’ll get that furniture that they canceled for delivery. Following day, no furniture came again. Only to be told it is not scheduled that morning but the following day. Now, we still have not seen the furniture that we ordered, still getting their automated phone calls almost every hour , to the extent of harassment level. Worst customer service ever!!!! The mere fact that the supervisor will tell me that the furniture will be delivered the following day and you stay home for it only to find out you’re not getting it. Not going to buy anymore furniture or anything else from this place.

We had a great experience at this store! The employees were very helpful and kind and it was an easy process :)

Highly recommend ordering from this store. I had challenges with Ashley.com and the staff at this location made my experience very positive. I’m a first-time homebuyer and they made me feel so great about my purchase for my new home. They price-matched as promised and went above and beyond that. Friendly, patient, courteous, and fun.

Very easy to do business with. Knowledgeable staff, very friendly!

David was great! Helped us pick out our new couch and dining room table.

Knowledgeable and professional sales staff!

Excellent service and choices in the store at 100 Oaks. Thanks for everything.

Went there because my baby just birth and I haven’t bought the dresser for him. I told em I was needing it for yesterday and they were very willing to help me every moment so they look up on the system I found one very nice to pick up the next day. 5 stars

Friendly and helpful staff. Very satisfied and would recommend.

Since my other negative review was removed, I’ll try again because we still haven’t resolved our issues. Received our sectional after so many debacles only to have it arrive missing a cushion. Called to have it replaced and they sent the wrong replacement. Called again and they sent out another cushion…this time, I have no words. They sent us enough fabric to recover the entire sectional plus batting like we were going to build our own cushion. Called customer service, told they couldn’t help me and that I need to call the store. Called the store twice…no answer. Called the escalations team I’ve been working with several times, left voicemails…no response. Emailed no response. This has been the worst customer service experience of my life and it needs to be fixed!

Walked in and the staff is just sitting down on the furniture as if they’re at home on the couch. They looked at me and not one person ever greeted me! I’ve always had nothing but good things to say about this company but I will NEVER come to this location again at 100 oaks! Literally bought a $1600 couch and a $700 farmhouse coffee table not long ago. Was looking to redo my bedroom furniture but the staff was so unwelcoming I walked straight out. If they get commission then they sure did miss out BIG TIME!!! Do better 100 oaks Ashley Homestore! I was excited to shop for my room but I will go to a different location from here on out!

Jeannie was awesome. She helped find exactly what I needed. She made my purchase easy and uncomplicated! Thanks Jeannie!!!

I love coming to this store. The associates are very friendly and helpful. I really enjoyed working with Garin. He was well versed in the furniture and made sure I made the best selection .

Thanks to Avery in Nashville! After we spent months trying to find the right sofa, they made this a fun and easy experience.

Why would you post all prices like this? It's on 75% of items.

Good experience, all staff very friendly. Given slow in production due to nationwide shortages on materials, as well as trucker shortage these guys are working with what they've got and keeping a good attitude while doing so. Worth at least stopping by to check out the selections - but, go well in advance of when you'd like your furniture delivered, due to shortages - which are entirely out of their hands.

I went into the store today hoping to purchase a new sectional. I seen they had a sale this weekend and have been looking online for a couple months. Shortly after I entered I met salesman Jess A. I told him what I was looking for and showed him photos of few I had taken from online. We looked at the one I liked most online and then he showed me other options. He took time to go through all my options with financing and then let me take some time to look at lamps. A manager from there came over to see how everything was going and got me a water. Everyone I came in contact with was very pleasant and polite. I never felt pressure in making my decision. It was the easiest and friendliest furniture shopping experience I’ve ever had! I I will definitely choose them on my next home purchase

We were quickly and politely met by sales associate, Matt. He was very helpful and showed us the sofas and loveseats that met our desires. Although we have an Ashley's closer to our home, we were impressed by their store and manager, Jeff, as well as Matt. We decided to make our purchase with them. I will followup after our delivery is made . This should be done by Feb. 4.

As always happy with my choices in furniture with Ashley's. Due to back orders and low stock it took away from the ultimate experience, but I would shop there again in a heartbeat.

David was great, he didn’t hover but still checked in periodically to see if I had questions. Would definitely recommend shopping at this location.

Professional sales staff. Easy no pressure experience.

Customer service was top notch

Great experience and no harsh buying atmosphere. Very smooth process.

My wife and I found a sofa that works great for us. The price was affordable, the staff was courteous. The delivery charge is less than it would have been at the other shops we visited. We would definitely go back for our next purchase.

Great service with incredible products

There was no buying pressure and the sales associate worked to get me the best deal. Definitely a great furniture shopping experience!

Garen and Jeff were OUTSTANDING!! They were very patient with my sister and I and ensured that we picked the right recliner. Excellent product and service!! I highly recommend Ashley Furniture at 719 Thompson Ln in Nashville

I moved into my very First home alone finally. I was married twice. So this was a new adventure for me. My sales team was Avery he really put the best pieces together for me. And told me to just take my time. U dont want to get everything right away. Wow. Great Advice. Jeff took care of the rest of my sale . And I so appreciated the extra care they gave me. I made a down payment. And they preceded to tell me that I could also get financed thru them and No Interest for 12 months! Well Alleluia they saved my day. My experience at this Ashley Furniture was Exiting and I give my sales team and A+.

Pleasant experience. All was explained well. Waiting for delivery will be the most difficult part!

Finally found a couch. Black Friday special was great. DC was super nice.

Had a great experience this morning. Very friendly and helpful people working.

Great service!

The sales person was very rude and had an attitude. Will never shop at this location. Was ready to purchase and left the store and purchased same furniture at a competitor.

DC helped us pick out the perfect living room set for our new house - beyond grateful for him!

Customer service was great and very helpful. The atmosphere was awesome, very roomy so you can see exactly what you're looking for. Beautiful quality furniture. I have been a customer of Ashley home store for years and my household furniture still looks great. Shop Ashley HomeStore you will not be disappointed. Thank you!! Ashley HomeStore

Pleasant experienc.

I was helped right away and was able to find what I was looking for, very good prices and friendly staff. (Thanks David:))

Shopping with Ashley was a great experience. David was so helpful, Courteous and knowledgeable. I couldn’t be more pleased with my purchase.

Honestly only giving 1 star because no stars isn’t an option. Worst sales experience ever! Went to go get a new bed and after 12 weeks of purchasing a cali king and bed set for $5000 was told that they no longer manufacture this bed. Not 1 notification or follow up! I had to got to the store in person to finally figure out what was happening to my new bed, very poor customer service! I WILL NEVER DO BUSINESS WITH ASHLEY AGAIN!! everyone save your time and look elsewhere!!!

Staff was friendly and helpful. Selection and quality was great too.

Good quality furniture and very friendly staff.

Over this past week I worked with DC Houston to find the perfect couch! DC is friendly, helpful, and very informed on the products he’s selling. He helped me find the perfect couch for my new house! With his help, we were able to get the couch we wanted AND the perfect table for way under what we wanted to pay. He really fights for his customers. And I’d like to give a huge shoutout to his manager, Jeff! Both of these men deserve a huge raise, and I can’t wait to work with them again in the future!

I purchased a sofa and loveseat today! David and Jeff were so nice, friendly and helpful. No pressure just helped me get what I wanted. Thank you so much for all your assistance.

Very nice store. Laid out very nicely.

La atención fue genial, estoy muy satisfecha con mi compra sus productos son de excelente calidad me atrevo a recomendarlos por que mi experiencia ha sido de total agrado 👌🏻

Unfortunately after more than 2 months of waiting for the correct mattress and I think now over 12 hours cumulatively spent on the phone, I had to change my (originally 5 star) review. Matt and David were helpful sales people. But the service we have received once the sale was made from customer service and from their delivery service has been deplorable. First, they delivered the wrong mattress. Then when they went to exchange it, they brought the wrong mattress in the correct box, which was opened. My husband luckily had made them check it before accepting it. Why would they have put a cheaper brand in the open (correct brand) box? We’ll give them the benefit of the doubt there and not say they were intentionally doing something shady. We declined it only to find out that the mattress we paid for was not even in stock. We still don’t have the mattress and I have major surgery on Wednesday and a newborn baby on the way. This was supposed to help me recover from surgery and instead it has become a nightmare/vortex/ Bermuda Triangle of us having to call customer service and them saying there is nothing they can do to help us and blaming the delivery service which they say is a separate 3rd party entity and they can’t communicate with them about the order or have them resolve anything. We work super hard for our money and really should be able to expect better service for the largest purchase we’ve ever jointly made besides our cars and house. How hard is it to just get the item we paid for brought to our house? At this point we would expect a call from someone higher up as to what they are doing to rectify this. The supervisors in customer service always say there is nothing they can do. So who do we talk to?

They was very professional that's what I needed and I got it done great people

Matt was super helpful and knowledgeable. The staff was kind and patient. Thank you for making my day!

Great service and very insightful. The sales rep I worked with helped me find exactly what I needed for my living room and the couch is great!!

Customer service was FANTASTIC!!! The reason I only gave 4 stars instead of 5 is because after purchase I went online to pull up a picture to show my daughter and found that online the item was $200 less than what we paid in-store. That’s extremely irritating. But again, the service received from DC and Garren was top notch!

The couch is beautiful and very comfortable!!

Matthew M. is admittedly a sleep geek! I needed a bed in a pinch with little time to shop yet managed to check four stores including Mattress King across the street. Ashley Homestore is lovely and Matthew was super helpful. The displays were excellent and the pricing was better than the other two options of in stock queen memory foam beds that I found. Very pleased with the service and the price! Plus for a low fee I am getting White Glove delivery and they are taking the old mattress away!

My husband and I just bought a new mattress yesterday. We worked with Matt who is a mattress guru! He was SO knowledgeable about all things mattress-related! He answered all our questions and was very patient as we came to our decision of what mattress was best for us. I would highly recommend Matt if you are looking for a new mattress - he is the BEST!

Great experience, good Selection and very friendly service. Garin was extremely helpful and friendly

I was greeted at the door by Cassandra and she spent the entire time showing me around the store and answering all my questions. I really enjoyed my experience at Ashley and I enjoyed Cassandra! Next time your there ask for her please! She is the best!

This place is outstanding. They went way out of their way to take care of me and my fiancé after a flood. Quick and easy financing even with a new guy! Hands down so great! We will definitely be back! Everyone was so nice and helpful!

Everyone was helpful and nice! Great customer service!

Matt knows his stuff when it comes to the best night’s sleep. He was genuine and honest with his guidance to our perfect mattress. So excited for our new bed!

Very informative about mattresses.

David made the purchasing process super easy and was kind throughout. Thank you!

Purchased a sofa and had a great customer service experience! Would definitely recommend!

We bought a bed, and a sofa, spent over $7000. Our cushion was delivered missing a cushion, our bed is being delivered a week later than we had set up. I have spent about 5 hours on the phone and have got no were. I would not buy anything again from this store or recommend it. I’m so frustrated. Beyond disappointed!

I bought a sectional for my living room. Everyone at the store was so personable & made my daughter & I feel at home!

Kamala O. is an excellent sales associate!! Very pleasant, knowledgeable, and efficient. She has a very comfortable style, easy for the customer. She is an asset to the Ashley team!

(Translated by Google) DO NOT buy room sets I waited 4 months and I am fighting to get the money do not understandnnnnn (Original) NO Compren juegos de cuartos esperé 4 meses y estoy luchando para que me den el dinero no comprennnnnn

David was awesome !

Our experience at Ashley was unmatchable. David, Jeff, and Will were so knowledgeable and kind. We wouldn’t have had it any other way. Hands down the best service. Thanks!

Cassandra our sales lady was great..the experience was great and easy and furniture will be here soon!!

Definitely had a great experience!

Good services

My sales associate Chelsie was amazing. She walked me step by step through my purchase. I will for sure be purchasing from her again. Great prices, great quality and excited to get my first “adult” pieces of furniture! My go to place.

Absolutely incredible experience. Staff was fantastic, extremely kind and welcoming, accommodating to our needs, and not pushy at all! 10/10 would recommend, I will definitely be buying from here again.

Employees were very friendly and helpful, they were able to show me to exactly what I needed. I would definitely recommend this store to others.

The salespeople were super friendly. I walked in having had a horrible experience with IKEA, who had refused to deliver the rest of my couch. I walked into Ashley Homestore and worked with Chelsea. She is so nice and was super understanding of my situation. I needed a couch so I could stop sitting on the floor. She worked with me to get my furniture as soon as possible. I don’t know what I would do if I hadn’t gone to this amazing store. They’re super helpful and have strong customer service. I will be back again!

Matt, the Sleep Expert, was phenomenal! He was kind, patient, informative, and understanding. Thanks to Matt, we’re going to have the best sleep possible for the next 30+ years. Will was also great! We appreciate them both so much for working with us while we made the purchases that will turn our house into a home.

We bought a living room set,bedroom set ,mattress and we love it so much!!!

Great help from the employees and got exactly what I wanted. Couldn’t ask for a better experience.

Purchased living room furniture. Ashley Rep. was professional, polite, knowledgeable about financing. He answered all of my questions. I left the store with the furniture I wanted. Thank you.

I went to Ashley’s Furniture at 100 Oaks to browse for new ideas regarding my living room furniture as I need an upgrade. I met David who works there and he was extraordinary!! He is a very nice guy who seems very genuine and honest. He didn’t aggressively try to sell me anything. He just mentioned all the options but left it at that. He took his time and listened to everything I had to say. I didn’t feel rushed or ignored nor did I feel overwhelmed. I browsed a bit and he came back to check on me. He suggested meeting the sleep doctor and which I did. I am so glad I did too because I learned a lot about healthy sleeping and laid in the most comfortable beds. I strongly encourage anyone who shops here to ask for David when looking to purchase new furniture. I will most definitely be following up with David as soon as possible.

Worst experience I’ve ever had buying anything. Furniture took 6 months and then the wrong item was delivered. Now I’m dealing with rude customer service agents trying to get it corrected or refunded. I wouldn’t recommend Ashley furniture to my worst enemy.

My salesman, David, was very helpful and had alot of patience, not pushy at all like others I've had. It was a very pleasant experience.

I bought a matress set with Matt’s help my experience was so wonderful if you need any furniture go to 100 oaks Ashley home store they are amazing

David was great helping us pick our a sectional for our new home—and finding a TV stand, coffee table, and dining room table to match! We’re so excited for our new pieces.

We recently bought a sectional from Ashley HomeStore and it was a great experience. We worked with David who was so funny, sweet, and genuine about our experience. He knew so much about each piece of furniture, even down to the interior design elements! We would definitely buy from David again. Of course, I can’t forget the Store Manager, Tom, who happily spent time with us while we sat on different sectionals, offering his advice and expertise. He bravely tested the “trampoline base” in the bottom of a chair for demonstration - happy to say it was, in fact, trampoline-esque. Did I mention we even ran into someone we knew from our hometown? Should out to Dale, the regional training manager. Overall, GREAT EXPERIENCE!

We recently bought a sectional from Ashley HomeStore and it was a great experience. We worked with David who was so funny, sweet, and genuine about our experience. He knew so much about each piece of furniture, even down to the interior design elements! We would definitely buy from David again. Of course, I can’t forget the Store Manager, Tom, who happily spent time with us while we sat on different sectionals, offering his advice and expertise. He bravely tested the “trampoline base” in the bottom of a chair for demonstration - happy to say it was, in fact, trampoline-esque. Did I mention we even ran into someone we knew from our hometown? Should out to Dale, the regional training manager. Overall, GREAT EXPERIENCE!

We had a very pleasant experience. David was very helpful and great to work with. We will return for our furnishing needs.

Ashley in 100 oaks has the best staff. David and Joe was very pleasant. I recommend going there for any home needs!!

David was great in helping us with the purchase of our new living room set. He was the only salesperson out of all the places we went that took the time to explain the product and value to us. We definitely made the right decision in going back to purchase from him. Tom was also great in helping with our final purchase. I would definitely buy furniture from them again at Ashley.

I will never shop with Ashley Homestore ever again. Too many bad and stressful situations have happened while working with them. My first experience was when I lived in a previous state. The salesman talked my husband and I into buying furniture by stating that the delivery was going to be in a few weeks. We scheduled our delivery and all for our new home in a different state. On the day of delivery, we received no phone call and we were sitting there waiting for our furniture to arrive. We were getting worried since we didn't here anything from the afternoon. I get on the phone with them and find out that there was a delay in out furniture for 30-60 more days. This was my first time ever buying furniture. It was ruined by this experience. I went to this local store to resolve the issue. The salesman were nice, welcoming, kind and understanding. I end up cancelling my original agreement and getting a new set of furniture that could be immediately sent in to our home in two days. The furniture arrived just as we hoped. The experience I am dinging this location for is the fact that we were told that 30 days within our furniture arriving, we are supposed to get a bill for our furniture from one of their affiliated banks. On 6/28, I get a text saying that we have a payment past due plus the next months payment. I was very confused because I did not receive a bill in the mail from them. It turns out that the bank had issues mailing our account information to us. It turned out further that the salesman that we worked with didn't make sure to put our new address for mailing purposes, yet they somehow had the information for delivery??? I told them we moved here and my new address should have been confirmed as a mailing address and not just a delivery address. My account is now in delinquent status from a missed payment. I am worried about how this will affect my credit. We never got the cards associated with the bank lender that their company has. If it goes that far, I will report to BBB concerning this issue. They also never made sure that I had an email address listed with my furniture bill. There is a huge lack of communication in this business. I had two bad experiences with two different locations. I will never give anymore money and time to Ashley Homestore ever again. Ever.

It was a pleasure working with Matt who was very knowledgeable about the products we purchased. Mahalo!

I had called the store earlier in the day looking to see if they had a specific reclining sofa in stock. I talked to someone named Matt and he looked up the item number and found it would have to be ordered. He made some other suggestions and my wife and I decided to go visit the store even though it is 40+ miles from where we live. When we arrived, Matt was busy with another customer so we decided to wait for him. The store manager kept us informed how Matt's other meeting was going and even Matt broke away to inform us it would only be a few minutes more. Meantime, my wife and I found another reclining sofa we liked and when Matt was free we asked about the new one we had found. He answered our questions and we decided to purchase that one. Matt ran all the paperwork and really made the whole experience an enjoyable one. I would highly recommend this store and Matt Ashley (no relation, he told us :)) as your go to sales representative!!

I took the time to visit multiple furniture stores today. The best experience I had was at Ashley furniture store at 100 Oaks Mall in Nashville TN. David, my salesman, was kind, considerate and knowledgeable. He was a lot of fun to work with. I spent a lot of money today but I feel like the quality of the furniture was worth it and I left a happy customer

David was very helpful! I will definitely be back.

If you’re considering shopping at Ashley Furniture, DON’T! I cannot put to words how bad their service is. they never provided service, nor delivered any of the furniture I ordered. They promised 3 different dates, never delivered on any of them and simply said that they don’t know when and they can’t guarantee delivering a product! If you can’t guarantee a service and can’t guarantee delivery- don’t sell!! Save yourself the trouble and pick a different store!

I love Ashley's Furniture. I always have a good experience with the company. David was my salesperson in Nashville Tn. He helped me select the perfect couch for my new place that I got. He was patient and I loved his energy and compassion. Thanks David🙂

My wife and I had a great experience at Ashley as we were trying to get a new bedroom. The salesperson was very friendly, and he guided us through all the details we needed to know. The manager was kind enough to give us a great discount and facilitated the purchasing process.

David was great - very knowledgeable and respectful of my time. Was able to get exactly what I wanted, will be going back for my next furniture purchase.

Rudest staff! I love waking into a store and having the staff ignore me and look down on me. This is an additional review: I purchase an item online and it has been a nightmare to return. Customer service has not been helpful and had no intention of helping me. I purchased the same item but in a different size which was cancelled for some reason without informing me. Worst customer and online user experience. You have lost a customer and I will be recommending to more people not to shop here.

Love Ashley furniture. They are amazing and customer service is on point.

David was extremely helpful. Very professional, courteous and attentive. Would strongly recommend.

The sales associate was pretty decent, the guy who I assume was the manager was very degrading because I didn’t buy their insurance scam.

David and Chelsea have been great helping us pick out all of the furniture for our home.

I worked with Will at the 100 Oaks location and he was not only helpful but practical and kind. He took the time to make me feel like a priority and because of that I am going to have a beautiful bedroom :)

I was in to get furniture and david was very helpful! Store was pleasantly nice and very clean.

Chelsie was so kind and knowledgeable about everything we needed. She was flexible and gave some great advice and mix matching and building our perfect space. She even made my kids feel as if they were a part of the buying process. Best furniture buying experience ever! Go to the Ashley furniture in the 100 Oaks shopping center!

We had a great experience with the Thompson Lane location! Our salesman, Will, was very knowledgeable and helpful. We came in looking to purchase a couch and left with a dining room set and bedroom furniture, also! They were very flexible with our delivery date as we had to reschedule several times. The delivery crew could not have been nicer and even went above and beyond helping us put the foot pads on each piece of furniture and re-arranging where we wanted it. Will definitely be back!

The furniture there is very unique and everyone is willing to help you

My fiancé and I recently bought a new construction home and need to furnish our entire home. We purchased a bedroom set and sectional during Memorial Day Weekend. The staff was kind, helpful, and efficient. We got some great deals and plan to come back!

My husband and I are new to the area and needed to furnish our home. We had a wonderful experience at the Ashley Home Store! Matt is so friendly and took his time to help us find the perfect pieces!

Shopping was stress free, no pressure. I appreciate a low key experience, and friendly people when I'm looking to make large purchases.

Ashley furniture makes buying furniture quick and easy. I like that they have so many modern options at a pretty good price.

Great experience. Customer service was awesome. I got my purchase with no problem. Thanks Ashley customer service you all are the best.

Matt and Chelsie were amazing! So helpful but not pushy. Helped me find the right mattress for me and worked extra hard to get me a good deal!

Excellent service with Ashley furniture store on Thompson lane ,good people......

Matt in Nashville (Thompson Ln location) was so helpful! He found us exactly what we were looking for, and got us a wonderful price on everything!

I had a really good experience buying from this location of Ashley. The Consultant was so helpful and patient. She deserves a credit for her attitude.

Matt was great! He was so friendly and helpful! He made the experience couch shopping so fun. I would recommend him to anyone. The regional manager is also great! I will come here for all of my furniture purchases from now on

Ashleigh, the store manager, has helped us to furnish our house, has always been super friendly, helpful and we always come back to her for any home furniture need!!

Great experience. Cassandra was awesome. Would definitely return and ask for her. We found a few pieces for a great price.

WILL was awesome! I came in to purchase a recliner for my friend that just had a lung replacement. It had to be a power recliner. The key is I needed it right away! He did a wonderful job showing me what he had in stock, that could be delivered quickly. I purchased 2 recliners and tables. I'm an Ashley Furniture Fan for life! Thank you Will!

I had a great experience shopping here! Bought my first couch as a new homeowner. They had great options to customize, both Chelsea and Ashley were very knowledgeable and a great help!

If I could put no stars or negative stars I would, I purchased my furniture from this store January and until may 12th they delivered only a portion of my furniture and still missing the couch. when I called they told me I had to go and re select it and nobody from the store called me for it. When I went to the store the customer service was awful the “managers” on duty were Nonchalant and sitting around not helping and they were like well you can return it. No help at all. Never AGAIN will I purchase furniture from Ashley store and specially this store

Quality Product Items with - Attractive Prices backed-up with- Outstanding customer Service. You Will Get All Your Home Furniture At One Stop.

I am a first-time home buyer, excited but also a bit overwhelmed at the prospect of furnishing my own house! I came in with the intention of looking around, but Garin was extremely helpful and gave me the space to look around on my own, and then let me know about the deals and sales that were currently going on. I ended up walking out having bought a mattress and adjustable bed frame. I didn't fall in love with a sectional and wanted to hold off for now, and didn't feel pressured by Garin at all. A great experience! Check this location out If you're looking to buy furniture!

Great customer service and friendly staff!

Do not do business with this company!!!! This was by far the worst furniture buying experience I’ve ever had!!! I purchased from them in November of 2020 never received any communication about delays, continued to call for months!!! Finally a delivery was scheduled in February of 2021. They showed up with my sectional when I was told I was receiving my tv stand, marked the tv stand as delivered ( although I never got it) damaged my property trying to deliver the sectional and still will not respond to my emails or calls about my property damage!!!

Great sales people no pressure to buy

Great selection, plenty of staff available to help. Inventory takes a while to come in, so shop well in advance. Ashleigh and Chelsea were great!

(Translated by Google) I liked the store and they greeted me with what I needed all the very attentive staff and they greeted me with the finishing of the furniture that I needed thanks for everything (Original) me gustó la tienda y me saludaron con lo que necesitaba todo el personal muy atentos y me saludaron con el finalizar los muebles que necesitaba gracias por todo

Cassandra is hands down the best person to talk to!! She helped me tremendously🤩

Great service! Nice atmosphere with friendly sales staff. I received a 20% discount on my mattress and frame. Matt was nice to work with and so was his manager.

Excellent customer service

I was impressed with Matt. He worked hard to get me exactly what I needed!

Matt Morris was very helpful and a knowledgeable salesperson.

this is a very nice store to buy fornitures

great customer service!

Alicia did a great job helping me pick out a couch for my new apartment!

This Store Has Been A Part Of My Family For At Least 20 + Years. Today I Had The Pleasure Of Meeting Matt And Ashley. They're My New Friends/Family At Ashley's Furniture. They Made Sure I Left Satisfied And Well Taken Care Of. Thank You Guys For Everything!!❤🌹

Bought my first piece of new furniture! Matt was extremely helpful, patient, and all of my questions were answered and it was quick process!

Great experience, and no pressure sells. I'll be back.

BUYER BEWARE!!! This store has major issues with delivery. I was given a time frame of 10am-1pm and by 9pm I had not received my sofa. I was home all day and even called the delivery person who did not pick up or respond to my texts. The following day there was no apology just another delivery day for the following Saturday with no specified time. Today I received an email about my MONDAY delivery. So again I call to speak to a manager and instead got a supervisor who talked over me and made this all my fault. Rude and condescending. They are super slick on selling you but after that they could care less. If you value your money and time do not give them your business.

I ordered from Ashley about a year ago and everything went great, delivery went smoothly, and I had no complaints. However, I ordered a coffee table over a month ago and the scheduled delivery date was supposed to be over two weeks ago but it never came. I called and they said it got pushed back about a week but I was never notified. A week goes by and it doesn't come again so I called and after being on hold for 30 minutes, the person who answered hung up on me. I called again and they said it got pushed back again but again, I received no notification. I called again today and they said it got pushed back even further now and I can't schedule the delivery until it arrives at the warehouse. So all in all, I have no idea when it will be delivered and every customer service agent I spoke with was very rude and not helpful. I am never buying from Ashley Furniture again.

Great customer service! thank you Cassandra

This was by far the worst buying experience I have ever experience. The customer service was worst than a 1 star. I know me saying I will never buy anything from Ashley's ever again won't put a dent in their profits. But having a paying customer who was highly disappointed in the service I receive should count as something. I was promise a delivery date and never received a call to say the delivery date was push back. After calling due to the furniture not being delivered I was given a new delivery date. But what do you know that day came and still no delivery. I again called just to be told the delivery was pushed back again. After that I requested for my order to be cancelled. But as luck would have it I called after a week and was told that the cancellation was never put in. I called again after I put in the cancellation again and was told that I needed to call the store directly because that's where the hold up was. After calling numerous times I never was able to get through. I'm not sure if this is actually a representation of Ashley's itself or just this store location. Which ever it is I highly recommend working on adequate customer service and making sure the lines of communication are open. So that the customer isn't left in limbo about something they've purchase with their hard earned money.

(Edit) They have a very comfortable atmosphere with a great selection. But they will lie to you to get a sale and you won’t see your furniture for 4 months! Take your business elsewhere.

The check out process took too long and they were not able to provide any details of delivery dates

Overall it was a great experience. Chelsie was very helpful, but not at all pushy. After greeting me once I entered she let me browse the store and followed up with me after I had time to look around. At that point she helped me decide between the two beds I had settled on and hooked me up with the best deals she could offer. I am very pleased with my experience.

Cassandra and Garin were great.

(Translated by Google) I love the place, excellent customer service, one of the representatives, her name is Carmesha Smith, helped me delighted with the service offered. (Original) Me encanto el lugar excelente customer service una de las representantes su nombre es Carmesha Smith me ayudó encantada con el servicio ofrecido

Love Ashley store the guy Trey Warden @ Thompson lane helped me figure out what was the best deal on St. Patrick's Day. Nice quality stuff...

Positives: the location, Marco (and his patience) Negatives: limited selection in design aesthetic, no one greeted me when I arrived (walked around for 15 before some spoke to me) I did make a purchase and would return to see Marco again. I have purchased furniture from Ashley in the past and I’m always pleased with the quality and how long it lasts, and how beautiful it is.

Trey was great! Helped us find the perfect couch and was super friendly

Walked in expecting just to look at couches but they had great options for a small space (which I needed) and the sales guy Trey was helpful but not too clingy and hovery. Surprisingly pleasant experience and I ended up buying a small sectional at a great price. Would shop there again.

We entered Ashley home store today after being totally frustrated by another furniture store. Our frustration melted away after Carmesha greeted us and began helping us find the dining table and bench we wanted. She asked about our kids and looked at pictures of our pets. We left with delivery scheduled for our new furniture and vowing to never even attempt another furniture store again! We already have a sectional and recliner that are Ashley and we LOVE them and have been so impressed with the quality! The recliner is almost 3 years old and still looks new! The couch is almost a year old and is seriously the easiest thing to clean!! I’m beyond happy with Ashley and would recommend this store to anyone!

Gavin was extremely helpful when we picked out our couch today. Would highly recommend this location.

Love Ashley! Great products.

Very clean and nice layout. Was helped as soon as I walked in. Quickly found what I was looking for and overall smooth process.

Just wanted to let you know I met two of the sweetest employers at your store, Matt Morris and Liz at 100 Oaks. I’m not working now and my husband and I are living off Social Security. My husband got his $600 Stimulus check this week, so since I was in bad need of a sofa, I knew I had to go looking for a new one. I had been looking at other stores for weeks but was not satisfied with the other brands. I’m a big believer in Ashley furniture, it has always been my favorite. Seems like every store I went in, I didn’t like what I saw. I would ask, “Don’t you have any Ashley Furniture?” They all would say the same thing, “No, we don’t carry Ashley Furniture.” I finally came to a furniture store and asked, “Do you not carry Ashley Furniture?” A very nice person said, “No, but there’s a Ashley Store down the road.” So walking in at your store at 100 Oaks we were met by a salesman named Matt and a lady named Liz. I told them what I was looking for and they were most helpful. I came real close to buying a sofa. It was really what I had been looking for, good quality and would let out and make a bed for when I had company, but when I found out I couldn’t get it that day, I told them I had to have something right away. We had come in my daughters PU Truck and I wanted to carry it home today. Even though I didn’t buy anything today, I know where to go now when I’m in need of any furniture, Ashley Furniture Store at 100 Oaks, Nashville,Tn. Great quality, and two of the most helpful and exceptionally nice workers I’ve met in a long time.

Very helpful sales associates made the process of ordering a new couch easy and the store was very nice. Great experience overall!

Wonderful customer service!

If you're reading great reviews, chances are they haven't had to wait 4+ months for their furniture to be delivered yet. We made our purchase in November and were told we would have both pieces of our sectional by the end of December/beginning of January. It is now set to the middle of March. I have had to physically go in to the store on several occasions to check on the status because our sales rep was incredibly inconsistent, and turns out he moved to another location and just decided not to respond to my texts, verses redirect me to someone else. We have been told one date over and over only for it to get pushed back again. I went in 2 weeks ago and was told February 28th. I went in 3 days ago and was told March 11th. We have also been paying on the warranty for the last 3 months for a couch we do not have. I understand COVID is delaying orders, but the fact that I have been left in the dark unless I physically drive up to the store (because no one answers the phone there) is just ridiculous. If the couch is not delivered by this next date I will be requesting a refund on both the amount paid towards the warranty, and the amount paid on the couch already. Just ridiculous. I'll be happy once this is all over, which ever direction we end up going and will never be doing business with this company again, and will be making sure to redirect anyone who thinks to buy furniture from here.

I shopped at the Southaven Mississippi store and they had what I was looking for. I will be returning

(Translated by Google) Terrible place I ordered a set of beds more than 4 months ago and they never arrived I had to cancel my purchase it seems to me a lack of respect do not buy in this store it should be called Ashley (Original) Pésimo lugar encargué un juego de camas hace más de 4 meses y nunca me llegaron tuve que cancelar mi compra me parece una falta de respeto no compren en esta tienda debería llamarse Ashleyengaños

Loved working with Garin! Amazing service, no pressure to buy, great advise and easy processing of my purchase !!! Can’t wait for my new living room furniture to arrive! I’ll be back!

I wish I could give this company negative stars. This was the absolute worst retail experience, from start to finish, I’ve ever endured. I placed the order by phone 11.29 (Black Friday sale) and they promised me delivery on 1.12. During my call, I asked the sales assoc. to update my delivery address because we had moved. Simple enough, right? Well, apparently, with Ashley, nothing is simple. The address was, in fact, entered incorrectly into the order. It took 3 subsequent phone calls (total of 2.5 hours) for them to finally tell me they cannot correct an address over the phone, asking me to physically “go to a store” to update the address. At the same time, they also informed me that the system showed I would not be receiving my order until March. So, I took time off and went to Store A, and we changed my address. But Store A told me that, if I wanted a different (ie sooner) delivery date than March, I’d need to go to Store B- the store my order had been assigned to. So I took more time away from work, and went to Store B, who gave me a new delivery date of 2.11. In the days before the scheduled delivery, I repeatedly tried calling the store to confirm; no answer. 2.11 came & went, with no delivery. After the failed delivery, I repeatedly called Store B to determine what had happened; no answer. Finally, I contacted their national call center and was advised that delivery had been moved to 3.25, but it could take longer. This associate was NO help, and I was forced to request to speak with a supervisor. When a supervisor finally got on the call, I expressed my absolute frustration to him, and all I received was a cold “there is nothing we can do. We don’t control the manufacturer or distributor.” When I asked if I could escalate the call, the supervisor informed me that there was no one else to take the call. And when I next asked for a refund, I was told he would “submit a request” for a refund but there were no guarantees. And when I asked to speak to the refund department he informed me “they don’t take calls”. At this point, I’ve spent more time away from work to address this order than the amount of money I paid for my furniture. And the worst part is that the problem is still not fixed and I still do not have my furniture. I am weighing whether to take legal action if the refund is denied, but the point is that I will NEVER do business with this shady company again. Which is sad, because I’ve purchased some nice pieces from Ashley in the past. No amount of savings and no great offer (on paper) is worth this level of frustration. This company is incompetent, at best, but they’re set up to take your money without an issue! I recommend you stay far away and save yourself a headache and loss of your money.

Nice furniture. Sales representative was very friendly and very informal about the furniture the prices and how it all works👍

One of the worst experiences shopping I’ve had in a long time. I’ve talked to probably 10 different people through their customer care line and went into this store to complain and ask for a refund. I’ve been told different dates of when my money will be returned (I never received the items because they kept getting delayed) AND I had emails and missed calls asking me to schedule delivery and when I followed up whoever I spoke with on their help line was rude and told me “you don’t get to choose your delivery we do”, I then proceeded to play this person the voicemail that another Ashley employee left 5 mins before I called back saying to call back and schedule my delivery. This person then said that employee is wrong and my stuff isn’t even in. I’m sorry I spent 800 dollars and nobody can tell me consistent information?!! I’ve gone to the store who said no worries we will take care of this, you’ll have your refund in the next 3-5 days. Still no refund. I called back and spoke to another help person for 45 mins who told me there was no documentation about a refund and he would help me. That was on the 2nd, still no refund. He told me I should have it by the 10th. Nope. Called back yesterday said it’s pending since the 5th. WORST CUSTOMER SERVICE. DO NOT SHOP HERE. Once you leave the store and paid everything changes and you get the rudest people plus you never get one agent or ticket numbers. I have to keep following up for my money. Will be returning to the store if my money is not in my account by Monday to try to get this taken care of. RIDICULOUS. Try shopping at Bliss Home - I went there after this nightmare and already have my items and their customer service was amazing.

Haven't gotten the couch yet but I'll leave a review for the *store and the team.* My sales guy Garin, was very knowledgeable and very nice. He knew optional colors of things and prices without even having to look them up. Very professional and well spoken. I also took the temperpedic tour at the end which was pretty cool! Store is very clean and social distancing was happening everywhere. 👍🏼

Had to do an exchange with local store as online order was damaged. Local store rep Chelsea was very helpful and experienced to get me a new shelf. Provided great direction. Made what could have been frustrating into a easy process. Thompson lane in Nashville location.

I really am thankful I decided to purchase from Ashley Homestore. My salesman was not a “salesman” but a consultant and friend. Rodney McCasland could not have been better! Love my tempur-pedicure mattresses and adjustable frames! What a difference!

I would avoid this store at all costs. They do not care to resolve any issue- very clueless when it comes to customer service. Their phone rings off the hook. The manager has been left messages to call me back and has not. I called another Ashley Furniture store in their district and had another manager send a direct message to this stores manager- her name is Ashley. I’ve not received anything. The call center who is literally labeled “customer care” is useless- they tell you to call the store you purchased your items from for assistance. You better hope your sales associate doesn’t quit and move to Georgia before they help you get your furniture delivered, because no one else will help you because it’s not their sale and they don’t care. I ordered this set on Black Friday, it’s February 1st. Ashley Furniture might as well close their call center down because they’re wasting money on paying employees to answer the phone and just piss the customer off even more. No one will release the district managers phone number to me. I’m at the point of speaking with the regional manager. They are about to lose a sale and they don’t care. I get we are just one couple and it’s a bedroom set- but still, you would think they would want to at least act like they’d like to retain our business. I will avoid buying anything from this company, I will go out of my way even if it’s inconvenient.

Highly recommend Ashley HomeStore for their excellent customer service and high-quality furniture. I recently went in to the store on a Sunday evening and was immediately assisted and offered the promotion that was available. The staff were friendly and helpful when it came to answering questions, and finally, purchasing a couch. I ended up purchasing a couch and a chair, and love them both! I couldn't recommend Ashley HomeStore enough if you're looking to buy comfortable and affordable furniture.

Great customer service! It was our first time going to this store and we had a wonderful experience. Will was very helpful. We bought a couple of items. We will definitely be back!

My experience here was amazing! The options are very modern and stylish, even the rugs and accent pieces are great. Rodney was very knowledgeable and made the buying process so easy! He went above and beyond to make sure I found what I needed. If you’re looking for furniture during this pandemic come here! I will definitely be returning!

I definitely think Ashley Home Store has the best customer service and med to high quality furniture available. I've purchased several top quality furniture at a discounted price throughout my renovation projects

Garrin was superior on making my visit to the store a Great experience, he was able to get my furniture ordered with the exact color I wanted. Thanks.

Will was extremely helpful when I went in to buy a new bed. Good quality and price. Very happy with my experience!

I visited the this Ashley HomeStore a few days ago and loved my experience! Jacob, Ashleigh, and Ryan assured my experience was fantastic and that I was taken care of. Jacob also had a lot of knowledge on their products. It is clear they care about the customer experience and appreciated they wanted what was best for me! I highly recommend the store and doing business here!

Overall experience was great. They didn’t bother us and assisted us in finding a piece of furniture that fit our necessary size constraints.

Isabelle was amazing! She helped me and my husband pick out the perfect couch for our living room. She was very knowledgeable and honest about the fabrics of the couches and what would be best for pet owners like us. She made the whole process so easy from start to finish. We love Isabelle!!!

Isabelle was amazing! She helped me and my husband pick out the perfect couch for our living room. She was very knowledgeable and honest about the fabrics of the couches and what would be best for pet owners like us. She made the whole process so easy from start to finish. We love Isabelle!!!

Great experience very helpful and went beyond helping us!!!! Didn’t not over power the sales with following us around the store great sales team!

The worst, never buy from here because you’ll be waiting for your furniture for 5months When I went to the store it was good customer service but getting my furniture has been a nightmare. I called multiple times and even talked to the rep that helped me and she said and I quote “Yes, the warehouse makes adjustments to orders according to business” like I’ve been waiting since January and still don’t have all of my furniture, it’s so unprofessional!

Delivered us the wrong bed (after waiting three weeks). It then took them another month to get us the correct bed. On top of that, customer service told me it was being delivered “on Wednesday and you will need to be home.” After staying home from work and never receiving a call, they never showed up. I called back and a different person said “the first person you spoke to was mistaken, the bed was being delivered to our warehouse on that Wednesday. It will be a few more weeks before it’s delivered to your house. You will receive a call” They offered no compensation or discount after all of this.

My experience was so quick and easy. Jacob helped us with exactly what we were looking for, and I will definitely be back!

Worked with Will and was able to get what we wanted. He was very knowledgeable and lead us on the straight and narrow. Give him a ring, you won’t be disappointed

Excellent service with great prices and quality. Thank you!

DO NOT shop here!!!! They have the absolute worst customer service. It took over 2 months to get our furniture delivered. The salesperson explained it would take that long due to COVID, which we completely understood and were willing to wait. After our delivery date being pushed back multiple times we finally got our furniture. Not only did they send the wrong dining table, they sent damaged chairs. When the right table was finally delivered we found out they sent the same damaged chairs. One ever knows what’s going nor do they have a situation for the problem. Save yourself the headache and shop somewhere else.

We walked in knowing what we were looking for. We explained that to our sale lady who was so nice, non-pushy & helpful. We bought 5 dining room chairs & a matching bench. She made it so easy. We had our 4 year old (on her birthday mind you) and our 11 month old with us but we’re in & out of the store in 25 minutes! Our furniture will arrive 3 days later. So great! We were there a little over a year ago for new mattresses and also had a great experience. Wonderful salespeople, selection & VERY reasonable prices. So happy! Highly recommend

Ashley from Ashley HomeStore was incredibly patient and helpful. She made the process easy and seamless. This is a great store, no pressure selling.

Isabelle Stokes was amazing! Went into the store being frustrated with the website and she made the shopping experience fun and easy. Highly recommend going into the store.

Chelsie gave us fantastic customer service and we really appreciate everything she did to assist unfortunately the store manager could not provide the same service as her, we called the store several days in a row trying to get in contact with the store manager to process our exchange on the order and she was always in a meeting and couldn’t talk to us and never called back, we finally had one of the assistant managers call us back and take care of it but it was ridiculous having to wait over a week for our exchange to be processed and now since it took so long to process our bedroom exchange it won’t arrive until late March when we were told mid to late February when we chose the new set in the store a whole month later because the manager couldn’t take a call and process our order for us

Great service, the person who attended us did a great job of giving us deets to help us find exactly what we were looking for. Edit: Only giving it two stars from my original review the customers service at store was real nice and experience went smooth. However, i will NEVER be doing business with Ashley home store again!! I ordered a sofa, loveseat, cockatil table and tv stand! I ordered in November in store i was told my furniture would be delivered towards ends of December towards first week of January when i walked out. After several attempts of trying to call to get an update on order mids of December i was told my cocktail table would be delivered the 19th of December but didn't have a date yet for the rest. It is Now January 5th and never got notification for delivery or anything after and no table yet. After several more attempts of calling throughout yesterday and Today and finally getting connected to someone I was told that parts of my order would be delivered mids February and some in March!! The whole situation was ridiculous and trying to connect with someone here is as well! I have canceled my order and now have to go look somewhere else after lies and lies about my shipment of my order. If you want to wait over 4 months for furniture to be delivered then this is your Store if not i suggest you look for furniture else where.

We worked with Rodney and Isabelle over the course of a few days. They were both very helpful in helping us pick out the perfect sectional for our new apartment. Very professional and polite, would highly recommend to anyone in the area!

I bought a couch from here. It is the most uncomfortable couch I have ever owned. There is no back support. I will NEVER buy from them again. Very disappointed!

My husband and I worked with Rodney who was so wonderful and patient in helping us pick out furniture for our home!

Rodney was an absolute dream to work with! He was so so awesome in helping my husband and I pick out new furniture for our home :)

Awesome staff!! Verry friendly and helpful!! Karmesha was fantastic!! Verry patient and makes sure you get everything you want!!!

Amazing store! Great customer service (:

We shopped at the One Hundred Oaks store on Jan 1 2021. We were met at the door by Ashleigh, who helped us immensely in our decisions. We were in the market for bedroom furniture as well as bedding. Ashleigh and Isabella showed my wife and I all of the options available and explained the features and benefits of each. This was a major investment and thanks to their expert knowledge I am certain we made the right choice. I highly recommend this location based on selection, price, but most importantly the staff. We received outstanding service from the moment we walked in the door right up until we set up delivery of our new bedroom. It’s refreshing to work with individuals who were genuinely interested in our needs and making the right decisions for us. Keep up the great work!

I enjoy lay on the bed Really good beds and really good hospitality

Horrible! The selection and ordering process were relatively easy. That's where the positive stops. Trying to get my items delivered has been terrible. No one returns phone calls. Delivery has been changed multiple times. Waited months on my order. Do not go to Ashley furniture if you need your furniture in the near or even distant future.

Isabelle Stokes is the BOMB! What a pleasure it’s been working with such a kind and knowledgeable professional. Thank you Isabelle!

(Translated by Google) lousy place (Original) Pésimo lugar

Great place, great service. If you're looking for nice furniture at affordable prices, this is the place to go!

Great costumer service! I was satisfied with what I got for my living room and how I was treated while looking around the store.

Had to return the order. Delivery became too much of an issue, 3 different rescheduling. Unable to provide the refund in our agreed upon time frame too.

Jacob the sales guy was awesome, very patient with us while we figured out what we wanted. Top- notch customer service from him, best service I ever got.

Nader was very helpful, and very easy to work with. Made it an enjoyable experience. If you go to the 100 Oaks store, ask for Nader.

Very nice customer service Isabelle helped us very much!

Ordered online DEC3 all were in stock that I ordered delivery set with DSG LLC was today I called they do not have my stuff in the warehouse due to be in DEC 22 No phone call no email letting me know they were not delivering today. I called and they informed me. Bad business.

Good furniture and my sales rep, Isabelle Stokes was amazing. Had to furnish a new home and she was great on assisting me with my multiple purchases.

I’d like to thank Isabelle Stokes, she is by far the best service I have ever gotten, she was polite and helped me get the furniture I desired with no hassle at all. They have a wide variety of items and it was difficult picking the right one with the limit of money I had, but they made it happen with their amazing financing plan. Thank you Ashley furniture and Isabelle for your cooperation and support, the team you have does an excellent job at what you do!

Walked in and was immediately greeted by a store associate, Isabelle Stokes. She was very knowledgeable in beds and that’s what I was shopping for. I was in and out of there in 20 minutes with a new bed, mattress and box spring order. Amazing service!

Great customer service! Has everything we were looking for, and good deals.

My initial review was that the customer service experience was great and I didn’t have any complaints! Fast forward to a week later and my experience has been the WORST experience I’ve encountered in a long time from a store. I don’t even know where to begin?!?! If I could give no stars I would. No one takes accountability at all!!!!!! It’s been a complete nightmare with this store! 🤬 I was originally given a date from the sales associate regarding when I could expect my furniture to be delivered. BUT those dates went by and there was O communication from him. So I followed up with him to find out the current status of my order. He ensured my order would be available by a completely different date and that he would call me the very next day to give me the status of the new ticket information. He NEVER called me. I called him and he was "unavailable". I called him back yesterday and was told that he was not working but when asked associate about my order he stated that my sales associate never even put the order in. At this point I'm in complete shock and upset for the obvious reasons. But I was willing to try to still work with them to see if there was any possibility of me choosing different furniture pieces. I opened up a line of credit with the store as well just to mention. There was nothing that they could do and it was basically just go with the dates that were now provided. There was NO apology or empathy from their end. This experience has been horrible and VERY disappointing and disgusting. To be treated this way and always avoiding accountability and not providing not even decent customer service. Which exceptional customer service is what they claim to provide. All lies! 🚫 1. Poor communication 2. No manager or asst manager available EVER to speak. 3. Everyone is always "on lunch" 4. Inaccuracies on delivery of furniture. 5. Rude staff that answers the phone that yells, argues with customer, doesn't apologize for bad experience, avoids accountability, continues to state "everyone is on lunch". I have reached out to the corporate office. And cancelled my order. This whole experience has not only wasted my time but money. Please do yourself a favor and shop somewhere else. Save yourself the trouble!

Very friendly staff. Lovely collection of furniture.

Go anywhere else. Anywhere. Antique store, Rooms 2 Go, Haverty’s, Conn’s, 399 Sofa Store, Walmart... just save yourself.

Great service today at Ashley's at 100 Oaks. Jason was so patient and very helpful.

Our entire experience with Jacob M was friendly, professional, and very helpful from start to finish!

I have never been so disappointed or frustrated while buying anything as I have been during my 4 month long debacle with Ashley. We recently just moved from an apartment to a house. My husband and I are from a small town in MS that has an Ashley manufacturer in it so we felt loyal to buy from them. We have previously bought items from Ashley when we still lived in Mississippi and had no issues so we bought a sectional and a kitchen table/chairs on August 16th from the Ashley homestore on Thompson Lane. We were told upon ordering that all of our items were in stock and to expect our delivery in 4-10 weeks. We called every few weeks for an update and every time we were told our order was backordered (when we were previously told everything was in stock). Anyways, we let this slide seeing as it&'s a pandemic and we know things are different. Week 14 we finally got a call that our table/chairs would be delivered the following week but that our sectional was still on backorder. Later that week, my husband and I tested positive for Covid19 and out of respect for the delivery team, we called customer service to reschedule our delivery. We were told someone would return our call to reschedule our delivery date when we were out of quarantine. Days passed and we never received a call, so we called to followup and were told that &"due to our cancellation of delivery, our items were given to the next customer in line and that we would have to wait for the items to be back in stock.&" If this would have been explained to us, we could have worked something out with the delivery team to leave our items outside. A few weeks pass with no updates, so we call to check on the status of our sectional and table/chairs again. We are told that our sectional is now in stock and were given a number to call to schedule a delivery. Prior to calling this number, we received a text message stating that our sectional would be delivered on Saturday to our old address in Mississippi. Keep in mind, we purchased all of our items in Nashville and have not used our Mississippi account with Ashley in over 5 years. We called customer service yet again to confirm that our items were going to our Nashville address. We were told &"I have no clue why the text message says your old address, your items will be delivered to Nashville.&" Fast forward a few days and it is finally Saturday, the day our couch will finally be delivered (23 weeks after purchase) and we get another text message saying our delivery will be there in 1 hour again with our old address. We called yet again to confirm that it was going to the right address and were told once again that it would be delivered to Nashville. Thankfully, my sister in law lives in our old address in MS and called us about 45 minutes later to tell us that a delivery truck was in her driveway with our sectional. We could not believe that we called so many times to verify and it STILL went to the wrong address. We told her not to accept the items because we did not want to have to drive 4+ hours and rent a vehicle to transport our sectional back to Nashville. Following this revelation, we returned to the homestore we purchased our items at to speak with a manager regarding all of our issues. We were told that nothing could be done until the items were returned to the distribution center they came from. So not only could we not get a refund, we couldn&'t figure out WHY or HOW this happened or WHEN we could expect to actually get our items that were originally promised to be delivered in October. We were told that nothing could really be done until Monday afternoon but that we could have our $200 delivery fee comped. Needless to say, I am beyond disappointed in the way that all of our issues have been managed. I feel unheard and that I don&'t matter as a customer. I know that delays are expected, but all of these mess ups can not be forgotten. Customer loyalty has definitely gone out the window with Ashley at this time.

So helpful in finding what i needed!

Taylor was wonderful. He was helpful and responsive to all my questions