Ashley | Nashville, TN 37204

Ashley Nashville, TN

Your Local Furniture, Mattress & Decor Store

Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Nashville, Tennessee at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at the 100 Oaks Mall, next to Ulta. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Customer Reviews
4.2 Star Star Star Star Star
(739 reviews)
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Wanda Johnson 1/29/23

I had a great sales lady togreet me when i came in.She ask me what furiture i was looking for.And i told her amattress set and a new bed .I told her id look at them.And she told me to lay on all them to see which one is best for you and comfortable.I layed on all them i likes till i found the right mattress set.Then i went to let her know which one and she looked up the price.She dod not pressure me into a sale at all.Her name was Jenny.a very nice lady.And ive been shopping on and off there for years I give them

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Peg LaFaye 1/29/23

We walked in and were greeted by a lovely young woman named Aja. We looked around she checked in with us, and when we had decided we called her in to see if things were available in the color that we needed. We were buying two sofas and she was very accommodating to everything we needed. We thought we were just shopping around and told her that we may come back. Later that evening, we decided that we would come back and buy the two sofas. We walked in, hoping that we would be met by Aja. I know how these things work and usually it’s on commission as well and we wanted to make sure that the person that greeted us the first time and took care of our needs should get credit when we came back in. She was fantastic when we came back in for the second time, hooking up the sofa that we needed to see if it would recline the way my husband liked it. We bought two and cannot wait for them to be delivered. I do believe that the way we were treated in the customer service we were given did sway us to come back to Ashley. Hang on to Aja.

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S Gephardt 1/16/23

Abhinav Sharma 1/15/23

Worse furniture buying experience. We ordered a mattress and a bed frame. It's been 6 months, after multiple reschedules, time and again last minute delivery cancellations (they just assume that we need to be flexible with our work schedules every other week); we still don't have our bed frame delivered. The business model is getting your money outright and locking you in for a long time in this rigmarole. We've tried all communication means to get the right info of when exactly we're going to get our order delivered. Never getting caught up in this and never buying here. Strongly not recommended. Not sure what got into us ordering from here even though people recommended against it. Also, the customer service is worst in the business. Most answers I've got have been along the lines of hope for the best. Never again

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Samantha Bowie 1/15/23

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Emily Brink 1/14/23

Asia was amazing and so helpful!

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Diyar Berwari 1/14/23

Good customer service. They where very helpful. We got what we wanted.

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Kenneth Christman 1/8/23

Star Star Star
Wantaya Ford 11/13/22

Spent $4800 on a bedroom suit for half of the pieces didn't come with the stand at the bottom the mirror was broke I'm still waiting on a phone call.Make sure you check every piece you buy from them some the pieces had scratches on it I will never spend a dime at Ashley again. This lady name Tawanna that's been going out her way but she is only one person.Its 1-4-23 and I just wanted to do a update on my problem. I finally received the stands for the rest of my pieces it took a couple months but they got it done so I can't complain problem fixed!!!

Sue Curfman 5/26/22

AVOID dealing with this company and specifically the store in Nashville. I hope I can help at least one person avoid the hardship that I have endured. I have a 6 page document outlining the ongoing, unresolved issues with Ashley. I'll not share details here, but the main points. The purchased items were promised 6 weeks after delivery, despite the delays with COVID. "We have them in our warehouse. We can delivery in 6 weeks for sure." Five months later damaged goods, even incompletely built goods were delivered. The exchange items delivered after another wait were also damaged. One delivery person showed up to deliver a couch and multiple large chairs by himself despite the fact I paid for white glove delivery. I had to help carry the items into my house. I had disposed of my old furniture to receive my new items, so I was desperate. While helping him carry the items into house, my hand was crushed between the couch and the door requiring ongoing medical care. He had no tools to assemble the furniture. It became apparent that 3 of the 5 items were damaged. I couldn't refuse them because I had no way to get them out of my house because of my hand injury. The store managers (Tom and Jeff) were immensely unhelpful, refusing to resolve the situation. They passed me off to the "corporate offices" with a number to an international call center which was not equipped to resolve my issue. I finally reached somebody at the national office after multiple failed attempts at phone numbers I found online only to learn the Nashville store is locally owned and they are unable to help. I'm stuck with an injured hand, 3 damaged pieces of furniture, numerous days of lost work waiting on delivery services which never showed up and medical appointments, not to mention over 20 hours on the phone with many different people trying to resolve the issue. Never again will I step foot in an Ashley store! Buyers beware!!! Update- despite what seemed like a potentially helpful response, they remained unwilling to take responsibility & equitably resolve my issues.

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