Ashley Store | Nashville, TN 37204

We are happy with our purchase but realized the delivery charge for two separate purchases with scheduled delivery on the same day has two separate delivery charges. I think the sales person was not transparent about this and we feel like we were taken for more money The deliveries are to the same address on the same day. What kind of a business does this, especially after we spent $6000. We are unhappy and will not be recommending Ashley to anyone looking to buy furniture or bedding. Not a good look.

Hassan and Brian at Ashley furniture, went above and beyond with me . The location at 100 oaks in Nashville Tennessee. Was very patient with me.

I appreciated the sale person Mark as he tried real hard to find out information and try get me the best deal. I think he was newer because he had to keep going back to his supervisor Christine aka "Chris" After checking out all my options I came back for a second day to buy the couch. The entire time he kept telling me how I could get 10 to 15% off because of their sale. I went to another Ashley Furniture in cool spring where they said I could get 20%. After doing the purchasing there's no 10 or 15% discount. Mark wasn't able to answer all my questions which is okay, because he did try to get the answer. But Chris said it was already discounted so I wouldn't get th 10%, which it wasn't. I would inquire about my military discount because Ashley is military friendly. She said she would not honor it. On normal circumstances I would have walked out, but I needed the couch. I give Mark a 4 stars but this supervisor gets a -10 stars if I could.

First Sales man at the 100 oaks store felt very pushy, and made me and my gf feel very uncomfortable. We then went to the Mount Juliet store, we had a sales women who made me and my gf very comfortable. She made everything great and streamline. But then today we had the delivery of our new furniture. I never felt so uncomfortable with the delivery guy. They did not complete the install and set up of furniture.we had lights that need to be install on our head board. I had to take care of that myself I paid extra for it to be installed so I didn’t have to myself. He then ask me gf to look over furniture, then about 10 seconds later shoved the phone in her face to sign for the delivery. She felt very uncomfortable and didn’t not feel important, she felt like she was just a person and didn’t feel valves. Then they were out the door. They texted the number on file and sent a link for us to leave a review. I was unable to leave one because the number they gave us does not work. Then I called the 100 oaks store for a customer service representative, they gave me a phone number. They phone number that have me was customer service for Comcast. I doubt there ever gonna see this but want everyone else to know. Will not be shopping with Ashley ever again!

Friendly, helpful, respectful staff. I like to browse around first without anyone hovering around me. They respected that. When I needed questions answered, they were knowledgeable.

Great Experience at Ashley! The Staff shoutout to Mark (Sales Associate) and Kris (Manager) were fantastic and provided great customer service! The showroom was very neat very inviting, with a great selection. We will definitely be back!

My experience at Ashley was the greatest experience I’ve ever had a furniture store! Everyone was so welcoming and kind when I walked in. I always want to recognize Mark and Krys! They were a pleasure to work with! Mark is the best salesperson I’ve ever met and he’s only been on the floor for two weeks! I thought he’d been there for years the way he sold me on my sectional! He is very thorough and passionate about his work! Kyrs was the manger assisting but she was great as well. Overall my experience was great and I will be returning!

Mark was wonderful! He met us as soon as we walked in and was very patient while we looked at many different options! He listened to what we wanted and offered suggestions, which was very helpful! The manager was most helpful, as well. We had a FABULOUS experience!

Our experience with Kris (the manager) was amazing. She was very knowledgeable and answered all of our questions. The associate that helped us was unfortunately not as knowledgeable and forgot to apply a previous credit as we mentioned until after the sale was done and could no long be applied.

Wes was my sales rep. He was very knowledgeable and very kind. I recommend going to Ashley, 100 Oaks, Nashville, TN and ask for Wes you will be happy you did.

Aja was very helpful with assisting me with my purchases. She was patient while I searched and helped me find similar items. The store itself is very organized and clean. Great and convenient location here in Nashville.

2 week late delivery but great sales and delivery guys

Absolutely horrendous experience. We bought a couch and ottoman over Memorial Day weekend. The same day we bought the furniture, we received a call from the store saying there was a problem with our payment and they needed to run our credit card again. The payment was pending in our credit card account. They said the payment would fall off and not go through. Thankfully, we decided to wait in case it did go through and we would've been double charged. Fast forward two days and the payment processed, it didn't fall off. I tried calling the store and couldn't get through. I went in and showed the manager the payment. He said it was still showing as needing to be paid on the invoice. The payment wasn't attached to the invoice. He emailed the financial department (since there's no number apparently to call them) to get it fixed. I go in the next day and it's not resolved. Finally, I contact corporate customer support. They fix the problem and had to reschedule our delivery date. We got our furniture late even though we paid. Then the manager calls with "good news" saying the problem was fixed! Yes! I had to take care of it myself! I love the furniture, but in the future I'll go to a different store.

I appreciate the sales person greeting us at the door. (great selection) Letting us look around for ourselves and then being there when needed. The sales person was excellent and knowledgeable. Our purchase was written up in a timely matter and we were out the door in a record amount of time. I will go back to Ashley Furniture for my next purchase. Alex T

My experience at Ashley in 1000 oaks was fantastic. The employee was very helpful and very accommodating with my wants. I will recommend it to anyone who's in need of furniture and home decor to go there. I know that I'm going back sooner than later....

Justyn was great to work with. Answered all my questions and pointed me in the right direction without being pushy.

Wes was a great help, patient and not pushy.

My daughter & I had an amazing experience this morning with Jaie. She was very helpful in finding everything my daughter needed for her apartment. It was a very pleasant experience!

This was the 3rd Ashley's we visited in less than a week. This salesman was very helpful, knowledgeable, and simply awesome.

Aja was extremely helpful and laid back. I didn’t feel pressured. I felt heard when explaining my vision

Great service and willing to be very patient. I’d recommend.

Aja at Ashley went above and beyond to help me pick out furniture for my first apartment!

Aja spoke with me over the phone regarding the Cambri sectional that I loved. She was able to work up an invoice efficiently and get me at a price point intended and she also applied a discount.

I love the furniture in this store 🥰

Aja was amazing! She worked so hard to find us delivery when we needed it & was so very sweet and kind as well as professional!

Incredible shopping experience! Madison Ceccarelli was extremely helpful and informative and made the shopping experience pleasant and stress free!

Asia was very attentive and was extremely helpful.

Went in for silverware and stools. When an associate came up and heard what I needed, she said they didn’t have it and that I should leave. Will not be coming back to any store

We recently purchased a set of nesting cocktail tables from the Ashley Store located at 719 Thompson Ln #1, Nashville, TN 37204. The staff was initially very helpful during our purchase process, which amounted to $960. However, our experience took a disappointing turn when, after waiting for 20 days, we received a damaged and scratched item. The funny thing is they were to refund us $80 for the damage done for the item that costed us $960. That is a disgrace. Despite numerous calls and emails to address the issue, we have not received any satisfactory resolution. Each time we reach out, we are met with redundant inquiries, making us feel as though our complaint is not being taken seriously. This has been our first and undoubtedly our worst experience with the store. We cannot recommend purchasing from the Ashley Store due to their lack of accountability and responsibility for their errors. It is disheartening to see a company prioritize taking customers' money over addressing their concerns and rectifying damages. We would do 0/10 if there was such kind of option.

Amazing service and quality product!!

Well , they sent me a damaged item and then it was very hard to reach them out and find a solution, really frustrating.

Very professional and knowledgeable about the purchased product . Wonderful furniture sales associate, inviting atmosphere.

Sales Lady was amazing. Found what i needed.

Jaie was extremely patient when handling all of my changes and questions. I’m really happy with my decision to buy from her.

Madison, who had an absolute wealth of knowledge and was able to show us furniture both in the store and online that aligned with our preferences, helped us pick out a great dresser and nightstand. It was an easy process and Madison explained everything really well.

Jay was very helpful and knowledgeable. She took her time to insure we were satisfied with our purchases. I will surely look forward to returning to this Ashley store to use Jay’s help and expertise.

Amazing experience and the store manager, Chris, was absolutely awesome! I’m very pleased!

Madison was a huge help: very friendly, super knowledgeable, and provided fantastic service.

I worked with Asa (maybe Asha - I missed the spelling, sorry!) and she was AMAZING. If I could give 6 stars I would! She was so patient and kind and made sure we were taken care of completely same day as we were coming in from far out of town. Will absolutely be going again!!

Ellie made our experience as perfect as we could have asked. She was super friendly, knowledgeable, and made sure we understood everything prior to us purchasing our couch. 10/10 would recommend.

Sales people were very helpful. A great shopping experience

Krys at Ashely Furniture was incredibly knowledgeable and helpful with my recent purchase! We will be coming back!

Ashley was great with her overall patience, customer service, and listening to ensure we had a wonderful experience and received exactly the furniture that we wanted.

Julia was super helpful!

Krys was excellent. She was kind and patient with us as we decided on the best new furniture for our house. You have great employees at this location!! Thank you Krys!!

Absolutely AWESOME Service

Ellie was awesome she asked what we were looking for took us straight to the product she thought would fit our needs the best and we purchased it. Thanks again Ellie

I came to pick up a rug and it's not in a box or wrapped I asked Ryan boorsma the manager can you put in a box or wrap it Ryan boorsma the manager looked at me like it's not my problem Do not buy nothing from the store

Madison was a great help!

Ellie was amazingly helpful, knowledgeable and friendly!! We have pets and that was taken into account when making recommendations. Overall a terrific experience. Definitely recommend.

Best associates ever! So helpful and friendly!!!

Wonderful service with the people Krystal was amazing and so was Madison

Ellie, was awesome she helped with all the questions we had and she worked really hard to get what we needed and wanted 😄.

Julia was super helpful! She made my experience very easy, and she went over and beyond to ensure that I found the exact match for my kitchen table and chairs.

So so nice! And Ms. Asia made the visit so easy and enjoyable. She has so much knowledge too. That woman needs a raise for sure!

I just moved to Nashville and I have eccentric gay needs and tastes material and price wise! They got me approved for what I wanted and more AND threw in cheap delivery! Thank you Ashley furniture and Nathaniel give that girl a raise!! Again thank you guys

Ellie was very friendly and resourceful. Not regarding Ellie but the store they should not have a scripted greeting. Just have them be their selves!

We went to Ashley in Nashville. We had a great experience. Namla knew exactly what we wanted, and she was great to work with. Her attention to detail and complete dedication to meeting our needs, was a pleasant surprise. I highly recommend Ashley’s in Nashville and ask for Namla.

Went in looking for a new bed and came out with not only a great bed (serta king) with a adjustable base ,but also a great deal. Ms. Aja and jaleesa are very knowledgable about the products and were able to get me a price that fit my budget. I will definitely be returning to furnish the rest of my apartment with them.

I always shop here nice, cool & kind staff. I recommend

Julia was SO SO SO patient with me, she offered great customer service! She never rushed me once and offered great advice and opinions to help me with my decision. She considered both my budget and my style! Would not have wanted anyone else to work with! She is a great asset at Ashley’s!

We purchase a $2600 mattress and The salesperson added a $150 mattress cover to my purchase and once I discovered it was not necessary, would not refund the $ even thought we never even opened the cover and returned it to the store brand new. The store manager was incredibly rude and dismissive when I spoke with her. Terrible experience I will never buy anything from them again

Everyone was super nice and extremely helpful with finding couches and a mattress for my first apartment !

Great experience with Josh.

I went to Ashley in search of a comfortable, reclining chair. Namla came up to me quickly and was incredibly helpful throughout the process. She showed me plenty of options, gave me a good discount, and helped me find a perfect chair to be delivered in 2 weeks. She didn't push me to get the most expensive one either, which is always appreciated. Definitely will be back for my next furniture need!

Amazing service. Rick made everything clear and he had a supportive team to back him. Thank you for your service and for helping me purchase a comfortable couch!

Jaie was very kind and helpful, not pushy, and efficient when I got into a time crunch.

Nice selection of furniture. Bad service, everything was put on the boss because employees didn’t seem to know function in a working environment. Have to understand the job to get the job. Extremely unsatisfied with their services .

Went in just to look around but left with so much more. Namla took care of us furniture wise and Jaleesa took care of us from the finance dept. We only had to literally put $1 down and we walked away with Sleeper sofa, loveseat, and recliner. They both were very nice and informative and honest. They really were in the business of helping. I will definitely be back. Really great experience

Worked with Julia. She was super nice and helped us save money through certain promos and packages.

Aja was absolutely amazing helping me select my first mattress for my apartment. She was patient with me and very informative. So glad I decided to come in store!

Would not buy anything from here!!! Do not trust anything Namla or the manager say! Went to look at a couch. Namla seemed great at first. Was told getting white glove delivery, had them price match Namla came back and said ok we can do it. Took an hour called back and said alright we will take the couch. She specifically said do not accept any delivery without signing for it if ANYTHING is wrong do not take it and reach out to me immediately. Couch was delivered guys dropped it off And went to walk out, not take it out of package or setup or anything. asked don’t we need to sign for this they said nope doorstep drop off and walked out right away. Once we got the couch taken out of packaging there is a big black stain on a white couch and one of the arms are defective. Reached out to Namla who was off that day and was supposedly very upset about that and the next day when back at work and talked to her manager said oh well to price match it they took off the white glove delivery which was only supposed to be $99, yet charged $80 for doorstep drop off. In their policy it says Customer has to review and sign for any goods delivered. Delivery drivers forged the signature. Have constantly reached out almost every week and Namla has said 7 times over the past 6 WEEKS her manager who is very snakey has been “reaching out to higher ups as we speak” yet it has been over a month and a half without any updates coming from them and we get the same answer every time we reach out. AVOID this Ashley Furniture and do not buy anything from anyone there!! You will be deceived and they will not fix or stay true to their word! Have given them more than enough time to make this right and they don’t.

Friendly and helpful

Great experience at Ashley! Highly recommend!

I recently called this Ashley location about a problem with an online order. The phone was answered by a very friendly and knowledgeable woman named Jaie She helped me resolve the online issue and invited me into the actual store to look around. When I got there I was greeted by the same friendly person Jaie She showed me around and I made a purchase and I’m considering another purchase in the next few days. She’s a great asset to your company. It’s extremely difficult to have great associates like her that really knows her furniture and has a real nice personality with the customers Mike A

Everyone was so great! And very nice!!

Ellie and Jai were the most friendly and gracious in walking us through the process and making sure we were well taken care of. Would recommend them and Ashley Homestore to others in the future.

I came into the store looking for a bed, but undecided on what exactly I wanted. Deondre assisted me and all my indecisiveness. He found the best deal and even found, hard to find, Velcro pillows I was looking for! He spent a huge amount of time with me trying to help. He was patient, funny, extremely helpful, and got a better price than what was expected. Great experience

Rick & Kris were absolutely amazing and so helpful with finding us the perfect couch for our home! I recommend everyone to ask for one of these two!

Great experience! Super simple and easy! Rick and Kris were both amazing!

I placed an order with Namla over the phone, and she made the process simple and efficient. She put the order together for me and sent me an email. All I had to do was confirm accuracy (it was perfect) and make the payment. Very satisfied.

Ellie was a knowledgeable professional- excellent to work with!

Asia was outstanding!! She was excellent in every way.

Sales staff was knowledgeable and very friendly

We came to the store on Nov 18th and in the store we were treated great. We were given a delivery date of 12-7 and told to get our furniture gone before the delivery. We have a grandson our Couch and our so our table and chairs. We were called the day before the order stating that part of our order was on Back order and they set us up for 2 weeks later on the 21st. We were not happy cause we were getting to Christmas and we have a very large family who was coming for Christmas. Then we were told on the 20th that we would not have furniture until the 4th of January so therefore we were not going to have the furniture for Christmas with our family. Then we were told 2 more weeks and then they wanted to put it out another week and after we had a major discussion about it I got a message that it would come on Jan 25th, it was delivered and the delivery people were great, only problem we did not get both plugs for the reclining couch but they say it will be mailed to us and that is fine.

Rick was great to work with. He is knowledgeable, professional and most importantly kind. My experience at Ashley was a pleasure due his experience and customer service focus. He goes the extra mile, which is always appreciated!

Great service! Very friendly staff!

Namla was helpful and quick and the atmosphere was peaceful and relaxing. I will definitely be coming back here when I upgrade my couch!

My roommate and I had a great experience picking out an accent chair here! Namla was super helpful in getting us what we needed!

Namla and the team are the absolute best. Honest, proficient and inviting with all the knowledge to get you what you want and need. Helped me find exactly what I am came in there for with the best deals.

Josh was awesome! My wife and I decided to stop in to just take a look after already being set on a furniture package from another store! Needless to say we didn’t leave without purchasing our new living room set bc Josh was able to work up a price that beat the other store and we got much higher quality product…..Ask for Josh Lanius and he will make sure you get taken care of!

Was greeted with just the right amount of information and then left to my own. Associate was ready with all the answers I was looking for and ultimately found the deal I was looking for! So excited for my purchase!

Had a wonderful experience with the 100 Oaks location and our floor associate Nemla in our search for new couch. Was able to get a fantastic deal, and had it delivered shortly thereafter and it has been excellent. She was so easy to work with and made us feel super comfortable and I was beyond impressed and she played a large part in our decision to make the purchase. Would recommend her and this location to all my friends/family

People are nice and helpful got exactly what I wanted ‘ will go back !

I ordered furniture via phone as I live in a different state and needed furniture for an apartment in Nashville. Madison was extremely helpful and patient throughout the entire process.

Rick was very helpful and knowledgeable. We found the perfect chair for our home- SO comfy. Rick made the purchase process and setup for delivery very easy. We have purchased with Ashley before and always look to them for quality service and a great product! Highly recommend!

Completely happy with Ashley Store employees and all the assistance given. Have not taken delivery of new furniture yet, but soon. Overall very pleased!

Fantastic service and a great price on a two piece sofa set. Super friendly staff and fast service

Amazing shopping experience !

Jaie was very helpful and patient while helping us decide on new furniture. The presentation of the store was inviting and comfortable. The whole purchase process and details were explained very well to us to help us make a decision. Thankyou!! Update: They have a clause in their purchase contract that permits them to repair brandnew furniture as opposed to just replacing the item and fixing on their own time. It is a disservice to the customer because that's another day you may have to take off work or reshuffle your day to accommodate repair for an item that is supposed to be brandnew with no defect. Do your self the favor and don't purchase anything from them. You will regret having to constantly reschedule as their contracted repairman makes his own schedule and shows up whenever regardless of time window. I received a damaged couch. They do not keep their word and communication between them and their service providers is seriously flawed. No sense of urgency at all. That was my first and last time buying furniture from this company. Not worth the stress.

The Ashley team was extremely helpful! Chris, Ellie, and Josh were very responsive and so helpful. Our entire experience was a pleasure!

Excellent service

This was my first "big adult" purchase in almost 10 years. But I am very pleased with the professionalism and ease with this company and Mr. Rick and his supervisor provided me. (Sorry I forgot her name.) They made me feel comfortable and not like I was being taken advantage of. I will definitely be returning to do more business there in the future.

Had been looking at their online website for Living Room furniture for about a month. Finally decided on the style and collection I liked and knew it was time for an in person visit. Had 2 choices of locations to choose from, both equal distance drive. Picked the Thompson Lane store and was glad I did. Madison, the Sales Associate helped walk me thru what I had found online, the choice of colors, the right size and accessories I wanted. Set up and scheduled a delivery time. Completed my purchase and had an option to finance interest free for 12 to 60 months. Picked the payment terms I wanted and completed the transaction. With the manufacturer and extended warranty on my new Living Room suite I’m covered for the next 5 years. With the extended warranty, if I don’t use it, I get a refund for the amount! Thanks for making the process Convenient and Enjoyable!!

Made my moving experience a breeze!

Robert with customer care was Amazin! Mr. Dunaway with the BR store was patient and helpful! My only complaint was getting someone to listen as I attempted to do what everyone was telling me to do! After 3 hrs invested Robert and Mr. Dunlap made sure the customer was taken care of!

Aja was the best!

Ellie was professional and fantastic! Very Helpful and friendly!

Asia was super helpful!!!

Krys was absolutely so amazing to work with and she spent so much time making sure we were getting what we liked and needed! 10 stars for Krys!!!

Very helpful, friendly,went out of her way to find things for me

I bought a furniture set for my new house and couldn’t be more happy with the service I was treated with. Elizabeth P. was very personable and went above and beyond to explain everything to me and gave me every option on the table. Her service allowed me to finally buy a furniture set after a month of looking. Very pleased with my experience!

Ellie was incredibly helpful and personable. My first time buying a new couch and she answered every question in an honest and helpful way. You can tell she cares about her customers and making sure their needs are met!

would not recommend, ordered some stools and a table both stools were broken and when we went to complain they said it would take months for them to be able to fix them we paid extras for them to set some beds we got from there and all they did was deliver them and they didn’t they said that they only got instructions to deliver it customer service is a -1/10 our order was supposed to get here 2 months after we ordered and it took 5

Aja was amazing. She helped me via phone made me feel comfortable with the decision in the purchases I want to make and she also when I arrived at the store was ready to help me close the deal she had everything figured out and the process was streamlined each of the employees when I entered greeted me made me feel welcome, and that my needs were valuable .

Very knowledgeable

Ellie at Ashley store was very helpful in the furniture buying process!

Do not shop here they are an absolute nightmare to work with. Placed an order with Rick and paid for white glove delivery. Started getting calls asking when we wanted to pick up the furniture and that it could not be delivered. On the day we had scheduled for our delivery and cleared our schedules to be available for the delivery window, nothing came, apparently an employee had switched our order to pickup. Had to reschedule delivery for two weeks later. On that day, they delivered us HALF A COUCH. Not only was it only half of the sectional we bought, it was the wrong piece (left facing instead of right) because Rick entered our order incorrectly. So we call a bunch of times, cannot get through to anyone at the store. Go into the store in person and speak with Ryan, the manager, and are told they can't process exchanges on a weekend, expect a call back on Monday. Monday comes around, Ryan is out, apparently no other employee can access the record that he was working on. There's nothing that anyone can do to get us the furniture that we paid for. Absolutely insane, zero customer service.

Rick Walkush was AMAZING. Didn't feel like I was pressured into making a purchase, helped us find the perfect fit for us. He really understood the process and educated us. He didn't push for us to make a sale and we were able to make the best decision within our budget. We definitely plan on coming back to purchase more pieces from Rick and the Ashley team in the future!

My experience was excellent. I was encouraged to wandered the store and found just what I wanted. The staff was very friendly and knowledgeable. They informed me of all my options.

Good service and they seem to understand the business and all the fabric quality.

My experience was excellent.

The information you requested from me was unnecessary as well as time-consuming. Such as, my home address, my license, and verification of my credit card. Although, the amount of my purchase was only $14.00. What if I had made a $1,000.00+ purchase. I saw a sofa that I really liked and i planned to bring my husband see the sofa. It was the price and he too would have made the purchase. But, your store process is to DEMANDING.

Josh was very helpful and patient which made it comfortable and easy for me with my purchase...looking forward to visit again and shop..thanks!!!

Read the fine print... I received a damaged couch, At first I was told I would get a new couch, That was far from the case. In the fine print ashley has the option to repair. The company they use to repair is weeks out on appointments. I spoke with sales person, Assistant manager and manager. All continue to give me lies. Each said they would call back but did not. The assistant manager told me. I should feel lucky if I got an appointment within 12 weeks of getting my couch to get it repaired. She went on to tell me that I should have read the fine print. Laughed and thought it was funny. I was stuck with a broken couch and nothing I could do about it. The repair company canceled appointments, That I had waited for weeks. In the end the couch could not be repaired and Ashley finally agreed to give me a new one. However delivery was backlogged so it was three additional weeks before I received it. Bottom line you're taking a chance when you purchase anything from them. They could care less. And unless you stay on top of it, you will never get your item repaired or replaced.

Did exactly what should be expected. Nothing more. Nothing less. We paid for our products, Ashley delivered. Everyone was nice.

Madison was so professional friendly and attentive She helped me to find what I needed Went in thinking about a new recliner But I more so needed a love set She found it !! Can’t wait for delivery I’m hoping it’s as comfortable as what I sat in at the store 🙏🏾 She was so pleasant I’ll work with her again …not being able to use cloth furniture due to allergies I’m hopeful the faux Leather will help … Great sales lady Tks Debi

Quick, easy, and great selection!

Great customer service!

Madison was patient and knowledgeable of the merchandise and specials. Very sweet person too.

Very professional service with a good selection of products.

Staff was friendly at first but when asked about online pricing their attitude seemed to change a little. We elected to pick up our furniture from the warehouse due to delivery. Once we arrived home with our new sofa and began to remove the plastic wrap and padding we discovered the couch had a cut on the arm that appeared to be there from the factory and also missing the legs. When we called the store the store manager was very condescending and they said there was a no return policy and we would have to wait to hear from a technician about scheduling a visit to assess the damage. In the meantime we have a couch that can not be used and in the way for the lack of alternative storage and a large party event scheduled within the next two weeks with no better solution. This is very disappointing, especially considering how much money we have spent with Ashley throughout the years. At this point it’s highly doubtful we will ever buy anything else from this company.

Receiving spam from this place to my phone and I’ve never been. Unethical attempts to garner reviews I guess

Rick was most helpful! Very good at what he does. Was not overwhelming one bit. I will certainly be back for future purchases.

Everything went well.

Great product and easy pickup from the distributor center. Easy installation as well. Thank you

The lady was so sweet and helpful

Namla and Jaie for the win! Thank you for taking such great care of my son and I. Looking forward to sleeping great in my new bed and mattress.

Great experience, super easy and efficient. Namla was very helpful!

(Translated by Google) I felt very well taken care of, the salesperson was very kind and answered all my concerns and also helped me with my decision by informing me of the great benefits that Ashley offers. Thank you very much 😊 (Original) Me sentí muy bien atendida, la vendedora fue muy amable y respondió todas mis inquietudes y además me ayudó a mi decisión informándome de los grandes beneficios que ofrece Ashley. Muchas gracias 😊

When I walked through the Ashley showroom doors, I had no intention of buying an electronic bed! I went to look for a reasonably priced, durable love seat. When I walked out of the store, I had purchased a love seat, sofa and electronic bed 😳 (I spent about an hour on the bed and didn’t want to get up!). I worked with sales associates Jaie and Madison-no pressure just helpful input as I decided to make the purchases. I’m so happy that I will be sleeping more comfortably than I’ve probably slept in a decade. The sofa and love seat will go to my vacation cabin miles away from my home…but Ashley delivers to this rural zip code twice a month! Thanks to Jaie and Madison, I feel like I won the lottery!

Found what we needed with the help of Namla, whom was very sweet and patient with our picky and indecisive style. Couldn’t have been happier with our experience.

Namla and the rest of the staff were great to work with.

Great customer service by Namla. I’m very pleased!

Aja Washington helped me immensely in picking a piece of furniture that best meets my needs. She approached my situation with a focus on customer satisfaction and worked tirelessly to give me the best deal she could find. I greatly appreciate the time she spent working with management to ensure I got the best deal available. I’d absolutely work with her again and I incredibly appreciate the effort she put in to give me a great experience. Thank you so much Aja!!!

Krys and Ellie are two of the most knowledgeable and kind people I have met. My whole experience multiple times has been easy and enjoyable! They both care for you and want you to get the best for your apartment or home! I’m heading back there again to buy more.

(Translated by Google) Excellent (Original) Excelente

I walked in and started browsing and was greeted by a friendly associate. She was knowledgeable about the products and made sure I seen additional options similar to my preferred couch. Ellie walked me through my payment options and was fun and personable throughout the entire process. Despite her being new and having to receive help from colleagues (who were equally nice and helpful) the process was still smooth and enjoyable. Would recommend this location! Excited to receive my couch.

If you don’t want stress and a headache, shop elsewhere!! Ordered a mattress and was promised they would haul away the old mattress. When the delivery people arrived, they said they wouldn’t take the old mattress because it wasn’t in the order!! Took over a week to finally get it removed and that was after getting help from the corporate office. Shortly after purchasing, the price dropped considerably. Requested a price adjustment and this took probably over 20 phone calls with the store and the corporate office to finally get it. The manager says he’ll call you back, but never does. Extremely frustrating situation!!

It’s been a disaster from the time I walked in. I would never recommend this store to anyone.

All of the staff were simply amazing and went ABOVE AND BEYOND to assist me with purchasing furniture for my new apartment. Their joyous and kind personalities certainly made me feel like I went to the perfect place for all of my furniture needs! I’ll certainly be back because they truly embodied providing EXCEPTIONAL customer service to their customers!

Bought mattress and foundation. Foundation came with no bolts or screws to build.

my wife and I worked with employee Jaie and she was excellent. Jaie was focused in assisting us, has excellent communication skills and especially superb business acumen. Cordially, mike and rita bates

We had a very nice experience with this location. Our floor associate was Rick, he is literally the best. He made us feel very comfortable with our decisions. He informed of all promotional options, financial advisement, and life advice. He is definitely an all in one. Very wholesome!!!!

I received excellent customer service and patience with from my sales rep.

Great store and awesome staff. Came in with the wife looking for a couch and some other furniture. Namla was super helpful, friendly and up beat. Her and my wife hit off instantly. She helped the wife find exactly what she needed. Kris was super helpful and friendly as well. Definitely will be back to this store for other needs for the house.

Our experience with Jaie was excellent! She was very descriptive of each product and very attentive to our needs. I felt good about my decision because she helped every step of the way. Perfect experience

Aja is the best !!

Aja was very helpful and friendly from the start, we got a great deal on a solid wood quality table and the pickup process was very easy. We are very happy with our purchase

Both my mom and I were helped by Madison on multiple visits to Ashley. Madison even took my number and texted me pictures of bed options from online website. Nathan also helped me during my purchase. Both employees are super knowledgeable, helpful, and friendly and my shopping experience very enjoyable.

Amazing customer service Rick did an outstanding job. Would give 10 out of 5!

I went in just to look and Madison did a great job at just answering questions and next thing I am getting a living room suite, which I am happy with. Thank you soo much.

Aja from Ashley was very helpful. She was very knowledgeable and work to get us the best deal that she could. Big ups to the Ashley staff.

Jaie was very courteous and easy to work with. The process was very quick and easy.

Namla and Krys went out of their way to assist me with my purchase in TN while I am in NY.v They figured it out for me

Nathen was an AMAZING sales representative and went above and beyond to help me find the matching loveseat even tho it was discontinued!!

Just don’t bother. Trust me. It’s a scam, simply put. I bought the 5 year warranty less than a year ago. The seams of my couch have already ripped in 3 places and they’re refusing to cover it. It’s disgusting and should be illegal. Don’t let the nice salespeople trick you. They don’t care about you or your couch lol.

Nathan Price was very friendly and professional. He made sure I understood everything that was happening.

Fantastic service from start to finish

Great experience!! Aja was great. Worked hard to find us the best Loveseat!

Very knowledgeable staff. We enjoyed shopping here. Will come back

A lot of different pieces to choose from, great prices, and great customer service!

Madison was great! Very professional and friendly!

Excellent service! Made everything flow smoothly! Thanks!

Maddy was knowledgeable and patient. Super fast delivery!

This place is exceptional! Great customer service and transaction was easy and fast. Needing a bed and mattress next. Will definitely be back to purchase at Hundred Oaks store.

We had a very thorough shopping experience when trying to find the right living room set for our living that had specific measurements. Aja helped us the whole way through a lengthy shopping endeavor. She was incredibly helpful and made our experience very enjoyable and less difficult.

I couldn’t be more pleased with the couch, and most importantly the customer service. I was able to price match for an amazing deal. Talk to Nathen, he will hook you up!!

Aja was so helpful. I found a beautiful couch that will be delivered soon!

Madison and Chris were so easy to work with. Both did a great job of follow through and going the extra mile to help ensure a delivery was expedited for a special case scenario. Definitely would recommend buying from this location and especially from Madison or Chris!

Krys, the store manager was incredibly kind, knowledgeable and professional. I was juggling multiple tasks on my brief visit and I needed to get my new rental home furnished for the move when I returned to Nashville. She was so patient, helpful and responsive! This is the first time I’ve purchased anything from Ashley and Krys has made this a wonderful experience so far!

We worked with Chris to find a new couch and recliner that I had already chosen via the Ashley website. First, I spoke with her on the phone, and she verified that there were models on the store floor to "test." She also verified that the warehouse had a couch and recliner available. Upon arriving at the store, she greeted us with warmth, showed us the furniture, answered all our questions, handled, all the paperwork, and helped us set up delivery for the next day. Chris was the epitome of friendliness and professionalism. Our furniture was delivered as scheduled, and we love it! It is so comfortable and looks great. When I next need new furniture, my first stop will be the Ashley Home Furniture Store.

I have never been treated BETTER by a salesman my entire life. My wife and I are very tattooed and often don't get service at such places. Took us 20/30 minutes to get approved for our dream bedroom suit and mattress. ♥️ Delivery two days after. Amazing service.

Jaie, the sales person was super helpful!

Both Ryan and Nathan were super patient as we worked thru an issue with progressive leasing for two hours. Super helpful! I would buy from this store again!!

Very friendly and helpful in obtaining our furniture. Jaei helped out a lot with her knowledge.

Don’t believe these 5 star reviews. They’re definitely buying reviews. This company as a whole is an absolute joke. You won’t be satisfied if you ever even get your furniture. I went back and forth for 3 months and ultimately just canceled the order. They’ll tell you whatever they need to get the sell and then fall flat on their face when it comes to actually taking care of you. Getting what you need from here is harder than R. Kelly in a school zone. I’d rather vote Joe Biden in for a second term than deal with this pathetic excuse for a business.

Great experience. Madison was great.

I had a very sweet sales lady and they were very kind and stayed open later just to accommodate me. Lovely furniture as well!!

Made my purchase over the phone. It was simple and Chris was most helpful.

Nice store. Staff are friendly and very informative.

Went shopping for a bedset. Picked one out and this lady couldn't sell it to me because she couldn't find a physical price tag. Ended up bringing the whole team over and it felt like they were all panicking. I waited for about 15 minutes before deciding to just leave and not to deal with their nonsensical bafoonery. Please find a better way to accomodate your customers than panicking over a laptop.

We were met by a friendly and professional sales associate who was very helpful.

Staff were very friendly and knowledgeable. Looked out for the interest of what I needed and wanted 👍 They have earned a future repeat customer!

Had a good experience. Our sales person, Madison , was very knowledgeable and helped us find what we needed.

I found a few things I really liked. Yet not much for the apartment dweller

Madison at Ashley 100 Oaks was exceptionally knowledgeable and helpful. She provided a comfortable environment for me to choose the sofa I wanted without pressuring me into anything I didn't.

Worst experience with a manager I have ever experienced anywhere from Kris at the Thompson Lane location. When buying furniture for my entire home I just finished remodeling, Kris offered a % discount that was agreed to prior to checking out. After telling her to remove the $600 protection plan that was added to the ticket without even mentioning the plan or what it was, the manager Kris then lowered the furniture discount she had previously offered (only seconds before swiping my debit card was this protection plan mentioned at all)…. Obviously I was upset and frustrated about Kris backtracking on the previously offered discount and trying to tack on this ridiculously priced plan and was ready to go purchase my furniture elsewhere. This manager told me (customer) to “never come back” after realizing she was losing the sale because of her own dishonest tactics. I have never been so offended or embarrassed…as she yelled this in front of other customers in the store. This is absolutely the worst customer service I have ever experienced in my 44 years as a consumer, and DSG/Ashley should be as embarrassed as I was tonight in their store

Nathan was very friendly and outgoing. Whole staff was helpful and made my experience a great one!

Had a great experience at Ashley! The sales clerk & manager were very helpful!

Very quick and painless!

Fantastic customer service. Very knowledgeable and helpful to guide furniture purchases.

They sold my parents a bed and they delivered them wrong bed and they didn't give them the other remote to adjust the bed. They have them the run around with customers service. They are thieves!! Now my parents are stuck paying for something they can't even use!!!🤬 0/10 Do not purchase from here!!!

I regret giving them my business. You will too. If you wish to test this theory yourself, try calling customer service. Corporate says "only the store can help you." the store says "call corporate fulfillment." In the software biz , we call this an infinite loop. In short, they do not respect their customer and are unworthy of your patronage. 2 deliveries and I still don't have 1 single working bed frame. Oh, and since "I accepted" the first impartial delivery, they are refusing to accept returns. To sum up, they delivered a bed frame missing a part, upcharged the part and used the delay for the upcharged part to refuse refund. Worst customer service humanly possible.

Updating for a second time because I’ve reached out to this email provided about 4 times with no resolution. I received a voicemail saying they’d follow up by email but they don’t even have my email correct even though it’s in your system correctly. On top of that, there’s no way to let y’all know you’re not even contacting me because the person who calls doesn’t have a callback number. I just want my couch delivered but this is impossible. Avoid Ashley Furniture and this store. Let me start with saying the only star you’re being awarded is for Aja (Asia?) the sales rep. Otherwise, everyone else has been incompetent and borderline unprofessional. I financed a couch going on 2 months ago right before a move. Confirmed with the store that both the address I was moving from and to were covered for delivery. Fast forward a couple weeks I went to the store to set it up for delivery, they confirmed the day and address of delivery, and I paid. I drove all the way to the house in Maryville, TN on that day (June 20th) just for the couch to not show up. Went back to the store once we were back in town and the same gentleman who helped us was oblivious to the entire situation. They said they couldn’t figure it out so we left. Went back two more times to try and get it settled and on the sixth total visit to the store they finally told me they could not deliver to the new address. On top of that they didn’t even refund the delivery fee to my credit card, it was removed from the purchase price of the financing. So here I am 2 months later, $3k financed for a sectional, and I have no place to sit in my house. I’ve called probably 20 times and as soon as they pick up, it’s immediately hung up on. Called the generic support line and can’t even get a callback. So the ball is in your court Ashley, deliver my couch. You already have my money.

Nice experience.

Excellent customer service & high quality furniture

Don’t buy anything from here. They will lie and say something is in stock and give you a pick up date when it was actually never in stock. They are unprofessional and just want to make a sale.

Very good experience.

Amazing price on a beautiful rug. Sales people were very helpful.

The salesperson was very informative and knowledgeable. What I liked most, was that he gave me time to browse before assisting me.

Rating one star because I’ve been trying to call the store for 4 days to see if they have something in stock and no one ever answers the phone. Chat customer service says you have to call the local store but they never pick up so that’s not super helpful.

I ordered an entire bedroom set from them on June 2nd. They put the wrong address down. I have called 7 times to chnage my address and cannot get a hold of them. I went in the store to change it and they told me the system was down. That was 2 weeks ago. I left my number and said I would get a call to change the address. I did not. My delivery is now 2 weeks late, I can't get ahold of them, and they have not reached out as stated. Extremely poor communication and follow through.

This location is atrocious. After purchasing a couch, that had to be marked down as they were 38% higher than that at other stores, I was left with no communication. After several calls I had to go in store and ask what the status of my order was. The order hadn’t even been put in the system. After a what was temporary fix, I was told my couch would be delivered on Tuesday. On Monday, I receive a notice that it was processed through the system incorrectly and could not be delivered. After calling the store five times, I again had to drive in and speak with the manager. He had no solution and I now have to arrange other avenues of transportation.

Friendly staff and were able to answer my questions. A nice store and made my shopping a pleasure.

The level of incompetence is actually humbling. Everything that occurred outside of our initial visit was horrible. The system outage, was understandable but delayed our package. Fine. We rescheduled our flight down to finalize the apartment. They then had the wrong address despite me confirming it twice on the phone. I was told I have to come into the store for security reasons. I refused as the issue was on them and I’m coming from NY. We get around the protocol, great. Delivery arrives. The base for the bed is ineffective. They r/s delivery w a working device but guess what?? To the WRONG address. I’m then told again I have to come in person to the store. livid is an understatement.

We bought a couch Sunday, which was a great experience. However, we have not heard from them since about order confirmation, estimated delivery time, etc. and we cannot get in contact with them.

Wonderful professional salespeople. If you come in with a plan, they will help you get it done.

The staff & store mgr at the Amory st. location in N.vill are highly knowledgeable - hospitable - attentive & intelligent when it comes to understanding & meeting the customer's needs. They will take good care of you.

Great communication about purchase and delivery. Quality great for the $. Would highly recommend. I thought the service was excellent.

Rick helped us today and was phenomenal. He was so helpful and very nice. Best costumer service ever. Get rick if you go into Ashley he will make your experience!

Where's the zero star option!? The people that suppose to install our bed delivered the bed and then said... Ops we forgot some parts, we will be back in 15 minutes... 6 hours later and no one showed up! Customer service no help at all! We have called so many of them and all we get is "sorry" "no idea what's going on" "we will call you in 5 minutes".... And no one called or showed up! I missed my appointments waiting for them to come back or call but nothing..Horrible horrible experience! UPDATE!Now they are saying it is going to take 7 to 10 business days to get the missing part and install it.... What in the world!

Aja, my sales associate, was wonderful. She was patient, respectful, and knowledgeable. Aja also helped me to get the best deal on my purchases. My in-store experience was great.

Asia was so sweet and very helpful and I felt that I got a good deal.

Be warned!!!! Prices on the website are cheaper, and in my case, HALF. Go look in store & then buy online. They won’t tell you anything about how they operate separately & won’t honor the price difference after you buy items. Save your $.

Jeff helped me out today and he was very outgoing, knowledgeable, and kind. Would recommend getting a couch from here. Jeff’s boss was also very helpful in the situation and wanted to make sure we got a couch we loved for the right price.

Staff were extremely helpful and knowledgeable of their products. informed us of all promotions and genuinely tried to sell us products at prices that were in our budget.

I have had the worst customer experience with Ashley and will not recommend it to anyone. Ashley kept stalling us for 6 months only to tell us we can't do anything as you didn't reach out to us in 72 hours which is nothing but lies. I ordered a california king bed and mattress from Ashley in August 2022. The mattress came in Novemeber followed by the bed on January 17th 2023. On the evening of 17th I went to Ashley store in person telling them they had delivered a King bed instead of californina king and asked them to either replace the bed or the mattress. The store rep even put a ticket for this which was closed by them without informing me. After this started multiple rounds of me visting the store and calling their customer support. Ashley continued to create multiple tickets and would close them without any resolution without informing. The Store support said we can't do anything call the customer care . We called customer care multiple times and finally in February they agreed to send a contractor to look at the bed to confirm if it was the wrong bed or not. By this time I had already shared multiple pictures of the bed/matrress, dimensions of bed in detail. The contractor was scheduled to come and check the bed in April, they took 2 months just to send someone. The contractor finally came and said it was the wrong bed and that he will update the ticket with his notes. On the follow up customer call Ashley said to wait for few days as contractors note was not in their system. Now when checking with Ashley customer support they are saying you didn't reach out to us during first 72 hours of delivery and we can't do anything. Why did you waste my last 10 months only to not do anything. Am I supposed use wrong bed which looks horrible as the mattress doesn't even fit it. On the call we gave all the multiple tickets to you to say that we did reach out on the day of delivery and it should be in your system. It is clear to me your company doesn't care about customers and keeps testing their patience. People should be careful with spending their hard earned money on Ashley.

The staff at this location went above and beyond to make sure all my questions were answered, and we got exactly what we needed. They were flexible and extremely patient. Excellent experience!

Jenny &Jeff ( manager) were both excellent. They went above &beyond with customer service. It was an absolute pleasure to shop there. I had found better pricing on line than in their store. They matched it with absolutely no hassle!! Jenny has a good eye for color & het opinion changed my mind on the color I went in to buy. Love this store! Will definitely shop there again! Thank you!!

Jaie provided me with superb customer service. I will definitely come back for future purchases.

The staff was very friendly and helpful

The customer service was fine at the store, but I was given miss information about when the warehouse in Smyrna closes, and so I drove an hour out of Nashville to pick up two pieces of furniture only two have the workers communicate that they were closed. So now I have to drive an hour back home and wait to come back to get the furniture. I understand a miscommunication, but this one cost me four hours of time and about $60 in gas.

Had an A+ experience with Ashley associate Josh Tree! While he is a newer associate (One hundred Oaks-Nashville store) we were very impressed with his knowledge of different types of furniture (he also did pre-research for us before our in-person showroom visit). He displayed friendliness, patience, professionalism and gave us options to consider all while genuinely listening to our preferences. He also helped us navigate an out-of-state delivery! His manager was also helpful and engaged with us during our visit. The order process went smoothly and we are optimistic for the same experience with the delivery of our new retro furniture! Thank you!

Unbelievable. They delivered this console a week ago. Broken and not assembled correctly and didn’t include the shelves that come with it. They said they’d send a technician to look at it. Then they said it obviously can’t be fixed. We’ve waited a week and now they say they’ll need to have a technician reach out in a couple of days. So basically starting over again?? Try to order from a local store and they couldn’t come through 👎🏻. Should be zero stars

Aja was great and so helpful. I’m excited to get my new furniture in my apartment!

Jay was amazing super helpful!

Great experience with Aja, she helped me outfit my entire condo, down to the accessories, she understood my vision working within my budget. Would definitely use them again

Very happy with the service had been at different furniture stores that day to find a medal bed frame so happy to find one Thanks Ashley

The worse Ashly store , I have ever deal with 😡🤬🤬🤬🤬🤬 Replay , I called many many times but nothing solved , I’m regretting the moment I went inside this store

Sales floor associate was very patient and helpful with suggestions. She understood my likes and idea’s immediately. Overall my experience was very pleasant!

(Translated by Google) So long to wait for them to be sent to me in poor condition (Original) Tanto tiempo esperar para que me los enviaran en mal estado

Asia was very helpful and professional. She made the process of purchasing my furniture easy.

We searched all over central TN for furniture and this Ashley’s has the BEST selection. The customer service was outstanding. Asia was incredibly helpful and the manager, Jeff, was first class. I highly suggest you give this place a visit.

This has been my worst experience by far purchasing furniture, and I will not be returning to this Ashley furniture or any Ashley furniture. It starts at the store where they attempt to upsell you on everything, which honestly is to be expected anyway. But then they give you a delivery date and over a month later, not only are no items delivered, but the delivery date has been changed multiple times, each time being assured it’ll all be there, each time none of it being there. I wouldn't even mind if the wait was months so long as they stated that upfront and didn't constantly give us the run around. Waste of time and money. Do not visit. Update: don’t bother attempting to call customer service or use the online chat. They can’t and won’t do anything for you while saying they will. The manager at this location however was very nice and helpful and got us our refund promptly with no nonsense.

Very good experience. Knowledgeable, and not pushy. Met my expectations. The warranty is good but if I opt out, it’s ok. It is a $1200 couch not a $30K vehicle.

Pick up was a complete nightmare! Waited in traffic 50 minutes. Get home and there are NO legs to the ottoman. When I asked for a refund because they said it would be 7-10 days to get the parts, I was told I couldn’t get a refund because I decided to pick up the item. How disappointing, the sales person was amazing! However based on this experience I’ll NEVER buy from Ashley again.

I had a great sales lady togreet me when i came in.She ask me what furiture i was looking for.And i told her amattress set and a new bed .I told her id look at them.And she told me to lay on all them to see which one is best for you and comfortable.I layed on all them i likes till i found the right mattress set.Then i went to let her know which one and she looked up the price.She dod not pressure me into a sale at all.Her name was Jenny.a very nice lady.And ive been shopping on and off there for years I give them

We walked in and were greeted by a lovely young woman named Aja. We looked around she checked in with us, and when we had decided we called her in to see if things were available in the color that we needed. We were buying two sofas and she was very accommodating to everything we needed. We thought we were just shopping around and told her that we may come back. Later that evening, we decided that we would come back and buy the two sofas. We walked in, hoping that we would be met by Aja. I know how these things work and usually it’s on commission as well and we wanted to make sure that the person that greeted us the first time and took care of our needs should get credit when we came back in. She was fantastic when we came back in for the second time, hooking up the sofa that we needed to see if it would recline the way my husband liked it. We bought two and cannot wait for them to be delivered. I do believe that the way we were treated in the customer service we were given did sway us to come back to Ashley. Hang on to Aja.

Worst furniture buying experience. We ordered a mattress and a bed frame. It's been 6 months, after multiple reschedules, time and again last minute delivery cancellations (they just assume that we need to be flexible with our work schedules every other week); we still don't have our bed frame delivered. The business model is getting your money outright and locking you in for a long time in this rigmarole. We've tried all communication means to get the right info of when exactly we're going to get our order delivered. Never getting caught up in this and never buying here. Strongly not recommended. Not sure what got into us ordering from here even though people recommended against it. Also, the customer service is worst in the business. Most answers I've got have been along the lines of hope for the best. Never again

Asia was amazing and so helpful!

Good customer service. They where very helpful. We got what we wanted.

My mother purchased a dining room table that she was looking forward to hosting family at during the holidays. With product delays it was expected this table would arrive after a month. It did indeed arrive in time for the holidays; along with the bedroom furniture set she ordered. Unfortunately, the table did not come with the four legs. The Ashley delivery/installation technician proceeded to assure her the legs would arrive on the following Monday. They did not arrive and I proceeded to place an incident order with the store she purchased her products at. After two more weeks and still no update or delivery on her table I called customer service. They informed me that the ticket had been placed when she visited the store, but no product number for the legs was entered at the time. I informed them that she has had a $700 table in her dining room with no legs for weeks now and holiday plans have been rearranged. There was no apology and she was not compensated for her troubles. A new order number for the legs has been placed and I was informed they may arrive mid January. If she had known all of this sooner she would have gladly purchased her bedroom set, dining table and chairs with another company. I am afraid the table will lay in her dining room for weeks before any legs arrive and I foresee many calls to customer service that leave me dissatisfied. If I could give 0 stars, I would.

My experience was beyond what I expected. Marcus was EXTREMELY helpful and gave me every detailed needed and answered every question that I had.

Aja was so helpful and friendly!

David at Ashley 100 Oaks was so wonderful to work with he was patient,helpful and knowledgeable.

I have good experience so far though I didn’t receive the furniture yet.

Marcus was very helpful and I will be coming back to purchase more furniture from him!

Great customer service!

In store was ok but , but the constant delay every time im scheduled for delivery is terrible. Ive been rescheduled 3 times thats the worst of the worst

Friendly staff, great customer service, they were not pushy about extra add-on options, and made it so easy to buy my new couch!

Great sizable store with new selections. The sales people allow you to browse.

I had a very wonderful experience shopping at your store. The staff was very professional and accommodating ensuring that I had all the choices. They were very knowledgeable concerning the items in the store. I will shop at that location in the future whenever I need any items.. thank you very much for your service

The lady that helped us was amazing.

Our experience was excellent. David helped answer all of our questions, and also gave us space to do our own thing while looking for a new couch. Hopefully the delivery process will go just as smoothly! Would highly recommend 👍🏻

Marcus was very helpful and hands on when I came in looking for a couch. I would recommend this store for your furniture needs.

Jeannie was extremely responsive and we were able to purchase our furniture and wrap it all up in about 45 minutes via texting which saved us a ton of time!

Very helpful 👍

When looking for furniture I always put Ashley Furniture on my list. I purchased a couch and coffee table from them last year and purchased a mattress this time. Their sales team members are helpful and not high pressure. Their prices are reasonable and they make it easy to do a payment plan. I recommend them and will go back.

David Santana was extremely helpful in assisting me in finding a table and chairs for my kitchen. The entire process of purchasing furniture was pleasant and everyone in the store made me feel that my satisfaction mattered to them. This was a great shopping experience!!

Absolutely awesome folks, answered all questions easily, got a quick credit line and negotiated great prices on our furniture 😎

Spent $4800 on a bedroom suit for half of the pieces didn't come with the stand at the bottom the mirror was broke I'm still waiting on a phone call.Make sure you check every piece you buy from them some the pieces had scratches on it I will never spend a dime at Ashley again. This lady name Tawanna that's been going out her way but she is only one person.Its 1-4-23 and I just wanted to do a update on my problem. I finally received the stands for the rest of my pieces it took a couple months but they got it done so I can't complain problem fixed!!!

Delivery was messed up. Was told by employees at the Thompson Ln store my couch was an exchange and they would take the old couch, but now hearing on day of delivery from delivery company they will not take it. Then was told to cancel my delivery and mark it as an exchange not a new purchase. 5 min after canceling delivery I was told it’s impossible to make an exchange. Had to pay to have the couch removed myself and now waiting another week for delivery that should have come today. My couch has been destroyed since AUGUST 2022 and my replacement still hasn’t arrived in JAN 2023 Do not shop at this Ashley store or any Ashley store. Between the individual stores and corporate workers they are all incompetent.

Super friendly and helpful salespeople without being too pushy. Very great shopping experience!

I work there : It is great place to work

Hello good evening I would love to share the awesome experience that I had at The Ashley Store in 100 Oaks Nashville Store, Me. Jon Ramos helped me with my purchase, he didn’t mind walking all over the store to assist me with making sure my purchase was what I wanted and he was so professional and patient Mr. Dale was really nice also and wanted to make sure that my shopping experience was great and I appreciate the time and how the store designer came over to make sure that I got the pillows I wanted with the table runner, I love the teamwork and it was a great experience, this store has always been a favorite this isn’t my first experience and definitely won’t be my last but they genuinely really care about their customers, great customer service they pay attention to what you are looking and will go above and beyond continued blessings to you all and your families thank you all respectfully always Deneen

Natasha was very knowledgeable about the various products we were considering. We ended up buying a recliner which will suit us perfectly and will be back later to purchase a bed.

While my store experience and purchasing went smoothly, the delivery of my couch WAS NOT! Delivery purchases, beware! I paid extra for delivery to be made to my apartment. I do live on the 4th floor, I made my sales person aware I live on the 4th floor. There is an elevator and of course stairs in the bldg. My couch would not fit into the elevator, so I suggested the stairs. Delivery guys flat out said NO! They said they don't take the stairs past the 3rd floor! Whaaaat!?? I, the customer, even offered to HELP the delivery guys up the stairs with the couch! I PAID extra for delivery because of the labor! So, now I have no furniture and a "So sorry" from Ashley dispatch. No thank you. Guess I'll take my $1600 to a different company.

0/10 recommend this place. We ordered a bedroom set in July and we still have not received anything. I have been promised 5 different delivery dates. You can never get a real person to answer the phone either. Poor customer service and POOR COMMUNICATION!! Also, we can’t get anyone to call us back about a refund. Do yourself a favor and never shop here unless you want to wait 3+ months of frustration and no communication!!

Rashid made my purchase super easy!

Ashley’s furniture has gone downhill. Their supply chain management is Horrible. I ordered a bed back in February. They deliver a month later with broken furniture. We refused the order then they come back 8 Weeks later and don’t have hardware to put the bed together. I will never order from them again. And only thing I was compensated was 74$ after I paid 299 for a installation.

Buying our couch at Ashley was quick and painless. Rashiid was great to work with!

I will never buy anything from Ashley again. The worst experience i have ever had. Don't trust the delivery date at all. Please don't plan your move based on their date of delivery.

Awesome customer service. Very friendly and knowledgeable staff

I will never buy from them again. I ordered this furtinure in July. The delivery date has been pushed back 3 times. When it got to my house, the bed frame had to go back because it was damaged. I still don't have over half of my order. Don't shop here. It's not worth the headache.

Absolutely horrendous experience. I’ve received multiple texts to schedule my order for delivery, but when I call and speak to someone to schedule, I am told my items are not in. Constantly getting told contradicting information about my order and the policies depending on who I speak to. It seems like Ashley’s policy right now is to tell you anything you want to hear in order to convince you to purchase and pay up front, then have to wait months and months longer than told for the delivery. I understand delays with COVID, but be honest about the estimates. I have no furniture in an apartment for 2 months now. I bought a bed frame on Amazon and had it the next day. Mattress from CASPER? 3 days. There were not one, but 2 of the exact color and model of my sofa on the floor in the store and I was told by the saleswoman Jeanne that they were not available for purchase. When speaking with someone this morning via the chat after being told my items were not available again (despite receiving an automated text and a phone call that they were), I was told I should have just asked for approval in the store to purchase the floor model! These people truly are just giving you the absolute run-around because they have your money so what difference does it make! I will never ever ever be purchasing another thing from this store and will be warning others to be wary of anything they tell you in regards to delivery or availability of any of their items.

Everything went great! The sales representative was really nice and helpful.

Salesmen was very professional and helpful.

Had been searching Facebook Marketplace for furniture, but I wanted a giant coffee table or ottoman and thought I’d pop into Ashley. I’m so glad I did! They were super helpful and listened to my desires, looked at photos of the room, and found the perfect table. I lucked out arriving during their Labor Day sale, but the prices were reasonable anyway. The supply chain issues mean I won’t have it for a few weeks, but being in construction, I know that’s normal for virtually everything. Super excited for my new table and very happy with the service. The selection was beautiful, too!

Natasha was fabulous while handling the purchase. I actually met Matt, a visiting manager from another store. He was terrific at every turn. My 81 ye old old mother just moved into one of our 3 guest rooms (after 44 years in her Florida home) & I needed a white chest to complete her bedroom suite. The chest is perfect and thank you for your kindness & help. Truly appreciate you both!! Best part… mom LOVES IT!!

Ordered a bed and frame first week of july at which the store employee said they had what i was ordering in the warehouse. Waited 2 weeks to find out that their would be 2 separate delivery date. I ask to send it together which made the order Aug 27 2022 month after purchasing. Then a day before delivery found out that they didn't put it done and now have to wait another week for my bed. Would not be shopping there anymore

Excellent service. They are right away to attend you. Credit to Jean Werner, she is so kind and helped us a lot, great person. :)

Cody is the worst salesperson ever, and I will never be shopping from here again! I've tried calling him well over 10 times, even tried facetiming him, and no answer!!! My furniture isn't being delivered when promised, and delivery fees are more than what Cody told me. I am absolutely blown away!

It would be five stars for the long wait. The delivery team were great. 👍🏾

I paid for white glove delivery and the delivery men just dumped it in my apartment and left. I understand it is a 3rd party company that does the deliveries but after the fact I have tried to get ahold of Ashley Furniture on several occasions and cannot get a response from the team. Called, emailed my sales person, talked with the bot online three times and also emailed the general email and an email left in a response from the manager of Ashley furniture on a bad review. No response it’s been months.

Ordered since march, still missing! Ruined my wall! Ordered wrong stuff for me! Missing pieces! Chest came all loose! (They will send someone to fix) NA. Called tons of times, no one will help. Save yourself issues, do not buy here! I repeat DO NOT BUY HERE!

Horrible customer service. Doesn’t answer the phone, constantly moving your delivery date with no real answers but are really good at repeating their scripts on what is going on which has no useful information. I was told two weeks, it's been delayed 3 weeks after that and I was told could be another 2-4 but also could be 8-16 plus. The couch is made and on a truck from what I am told too, just they have no organization or management knowing what is going on to keep furniture on track to clients like they express they can. When you contact them as they ask, they will give you an escalation specialist who can’t actually escalate or help you. They give you the same scripted response you get when you call customer service. They can’t give you an exact date, they literally are no help and do no escalation. Still no update on my couch and 4 weeks past original delivery date. DB- as I stated above I have contacted you in every way possible and no one has helped or has an answer on when. Or returned my call on alternative options. Just gives me a new date each time so your response is not helpful and goes with my scripted comment.

Had a great experience with Ashley Furniture. My sales associate, David S, was very friendly and helpful, walked me through the store so I could try every sofa, and was not pushy, which is the #1 thing I want in a salesperson (I just leave the store and go elsewhere if sales people are aggressive). David was kind and helpful and I found the perfect sofa for me. I also had a great experience with delivery. Multiple text messages kept me informed of the delivery status, and I was able to change the delivery day when needed to accommodate my work. The delivery team was professional, efficient, and made time for any concerns to be addressed. I was impressed with the overall experience. I understand that not everyone has the same experience, but I would personally be glad to work with David and with Ashley Furniture again. Love my sofa and came within the few weeks they had promised. Thank you!

It was the fifth furniture store I had been to looking for living room furniture. I found exactly what I wanted. David was my sales person and was exceptional. He has it down to an art. He was personable, informative, and helpful. I will return for sure. Thank you David.

I would not recommend Ashley Furniture, and will not be a return customer. I ordered a bedroom set in June when I first moved to Nashville. It is almost August and my bed is still not assembled. I have had to deal with multiple deliveries and hardware not being included or the wrong headboard being ordered. it’s just countless mistakes one after another. I came to Ashley Furniture because I thought they were the best at furniture, but it has been disappointment after disappointment after talking with them. I am in the process of trying to get the hardware delivered for my bed. I didn’t expect to have my mattress on the floor for two months. 0/10 if I could leave no stars.

My order was a dining set. I received 1 chair on one delivery, then a table on another delivery, then another single chair on this past delivery (all months apart) and the chair wobbles. I am still owed two more chairs. Who knows I might have them by Christmas. Y'all have had my money since February 2022. There is no communication on your part that informs me that my order is coming piece meal. I had average expectations and you haven't even met those. I will not be a future customer and will not recommend you to my friends.

I came in to see what sleeper sofas were available. The staff was knowledgeable and very personable. I walked away with a better deal than I could get online. I would definitely recommend this store!

Ugh. I ordered two chairs and a table from Ashley (Ashley 719 Thompson Ln Suite 1 Nashville, TN 37204)and opened a credit account with them. On the day of delivery I was told they were in their way. I confirmed the day before and again that morning. After waiting hours and calling several times I was told they would be here soon. Then after waiting 6 hours I was told the delivery had been cancelled but no one knew why. I went to the store and was told by the manager that we could have the delivery fee refunded and he promised it would actually be delivered on the new delivery date. On the new date One chair was delivered in good condition and the other one was broken. After several calls to the store I went back again and spoke with another manager and told him I wanted to cancel the rest of the order. He then credited me for the other items and after the original deposit I would still owe roughly $90. On the credit account. My bill came in and it was for $300. I went back to the store and spoke to manager Tom who said he could do nothing on his end and would have to hand it over to thier auditing dept to get my account credited. He promised to call me the next day. After talking to another manager Two days later after no call I decided to call them. I hit the customer service button and was told I had to call the store (which is the number I called) and hit the sales number. I did. After waiting a human came on and said "thanks for calling Ashley can I put you on a brief hold" twenty minutes later I hung up. Still no call and countless hours of my time wasted. The sad part is I love my chair and was hoping to buy another.

My purchasing experience was fine. However, my furniture delivery was rescheduled no less than 5 times. I vow never to shop at Ashley Furniture again. I also had a problem with missing screws on my new bed frame. No one ever contacted me regarding fixing it although I called about it 3 times.

Worked with Amanda she was amazing. She got me what I needed and I didn't even have to go into the store.

Well the hole thing was a complete nightmare except for Jess the salesman was nice and helped a lot getting me what I wanted, little did I know how hard it would be to get the actual furniture. It was right at 2 months it took to get my sectional sofa. And then the delivery crew said oh we can’t force it in the door of apartment and just lease it at the front door of apartment and she had no way really to access her front door. The apartment complex would have told her it was a fire hazard leaving the items there way they did. My husband and I got the 2 piece sectional in with no problems. And also she ordered the silver grey sofa sectional and received the blue one but as long as it took to get not going to complain much about that. . I don’t think she she have to pay what they are asking for the sofa with all the troubles went through just to finally get it and and it wasn’t even the color she ordered.

Everyone was super kind! Several people checked in on us a few times, but they were just trying to be helpful. Can't wait for our furniture to be delivered! 😊

Terrible customer experience with staff post purchase and delivery. Worked with an older gentleman and was told decorative pillows were included in purchase. At delivery, pillows were not included, side piece was damaged and had a dirty pillow. Upon calling store, Valorie, the regional manager and Ashley, the store associate claimed they did not know who the sales gentlemen I worked with was and stated no pillows are included. Regional manager claimed she did not have access to the work schedule and could not see who the gentleman I worked with was. Valorie was unwilling to provide her full name, worker ID or take responsibility for her team. I asked for the Corporate number and called and the number was invalid. Very unprofessional and did not care about customer’s point of view. Would not recommend anyone spend their money with this company, take your money elsewhere.

Fantastic service. Dave was very patient with us and assured we had every possible option! Thanks!!!

We had a great experience with Ashley Furniture! We had Amanda who went through everything thoroughly and we did not feel pressured at all. We definitely recommend this Ashley Furniture!!

Staff warm and welcoming 🙏 good credit program really massive store you could look around for hours staff offered us bottle water really kool

Jeannie was an absolute gem & Tom was so supportive of my very 1st couch purchase!

BEWARE: They have a "No return" policy (only exchange) so if you purchase something they inherently take away any leverage you have when things go wrong. SECOND, notice that most of the good reviews are people who had an experience with the SALES side of Ashley but probably didn't actually buy anything. Off the gate, the sales experience was great. Ashly took great care of us and answered all our questions. We decided to place our order at the store, instead of online, and they (mostly) matched the price we saw for things online. Basically, they made it really easy to for us to give them our money. It goes downhill from there, delivery date was supposed to be X, it got changed to Y without notice. These things happen so I think nothing of it. Furniture arrives and we're missing the headboard. Was told that we only ordered the platform (Not true, my invoice shows the price of the FULL bed and there's even a PICTURE of the full bed on my invoice) and would need to communicate with the store. Was told I would need to pay for delivery (again) and was told they couldn't do the "White Glove" service we paid for. I told them they can just have all my stuff back. I was then told they would take care of it. Headboard shows up, dude has no intention of putting it together (there's a note on the invoice that I paid for white glove but he's not even the white glove truck). I haven't even mentioned the fact that the bed frame was put together shoddily and the sectional I bought doesn't really fit together right.

David Santana was wonderful in assisting us with our multiple trips until we found the perfect living furniture for our new home.

Jeannie was so patient while helping my mom and me shop for her a new bed. She genuinely cared and was attentive to every detail.

We are couch shopping and this was the first place we checked. We found one we loved and spoke with the sales girl, Ashly, about it for a while. We eventually decided we wanted to go look at other stores and options first and after hours of trying out dozens of couches, we decided we for sure wanted the one from this store, so we headed back to purchase it. Ashly then changes the price she quoted us by $500 and refuses to admit she quoted us the earlier price despite having 3 people standing there, her calculating and quoting it twice, and showing us the price she calculated on her tablet. We even wrote it down as she was telling us the prices. Will never shop here or recommend to anyone

AVOID dealing with this company and specifically the store in Nashville. I hope I can help at least one person avoid the hardship that I have endured. I have a 6 page document outlining the ongoing, unresolved issues with Ashley. I'll not share details here, but the main points. The purchased items were promised 6 weeks after delivery, despite the delays with COVID. "We have them in our warehouse. We can delivery in 6 weeks for sure." Five months later damaged goods, even incompletely built goods were delivered. The exchange items delivered after another wait were also damaged. One delivery person showed up to deliver a couch and multiple large chairs by himself despite the fact I paid for white glove delivery. I had to help carry the items into my house. I had disposed of my old furniture to receive my new items, so I was desperate. While helping him carry the items into house, my hand was crushed between the couch and the door requiring ongoing medical care. He had no tools to assemble the furniture. It became apparent that 3 of the 5 items were damaged. I couldn't refuse them because I had no way to get them out of my house because of my hand injury. The store managers (Tom and Jeff) were immensely unhelpful, refusing to resolve the situation. They passed me off to the "corporate offices" with a number to an international call center which was not equipped to resolve my issue. I finally reached somebody at the national office after multiple failed attempts at phone numbers I found online only to learn the Nashville store is locally owned and they are unable to help. I'm stuck with an injured hand, 3 damaged pieces of furniture, numerous days of lost work waiting on delivery services which never showed up and medical appointments, not to mention over 20 hours on the phone with many different people trying to resolve the issue. Never again will I step foot in an Ashley store! Buyers beware!!! Update- despite what seemed like a potentially helpful response, they remained unwilling to take responsibility & equitably resolve my issues.

I love the sofa selection at Ashley. Good variety of sectionals and sleepers. Sales associates are friendly and knowledgeable. Will shop there again for future sofas!

Worst experience ever with this store and as always with Ashley. We bought furniture first week of February and they told us that it will be delivered first week of April.. After waiting for 2 whole months we didn’t hear anything from this store zero updates. We text them and they said it will be delivered in mid of May. In mid of May still nothing… We texted again and now they saying first week of July… ARE YOU A “J O K E” Ashley store????!!!!! After that We went twice here in person to see what is wrong twice we received totally different answers.. this store is ridiculous!!!! Customer service is terrible.. Do not even visit this store, save your time… they never send updated, no one cares about customers here.. NEVER AGAIN ASHLEY STORE NEVER EVER!!!

First off, Its extremely rare for me to leave a 1 star review. My wife and I bought a tempur-pedic mattress here yesterday and was given a promotional mattress protector, the manager said “we never do deals like that” (which everyone does) It’s not easy to sell a 3-4,000 dollar mattress without a freebie. Well, the problems came with the financing, they either lied or they really didn’t have a clue what they were doing which I find that hard to believe. They had advertised on the beds themselves 0% financing so I’m like cool I’ll use someone else’s money for free to get what we need, let’s do that. Well turns out they don’t do that unless it’s a credit card, so obviously I’m like what the heck and the down payment has already been made before any of this was said to us. Then we say fine no big deal. Let’s do the 12 month 0% same as cash which we ALL agreed upon because it was offered to us. Turns out I look at the receipt paper on the back and it’s on a 6 month terms which we did not agree upon. It seems as if they maliciously lured us and lied to us multiple times. We will go ahead and go through with the deal since the credit damage has already been done but I will never again recommend this company. I really expected more from the Wanek family. I would have been a repeat customer for years. First and last thing we ever buy from Ashley. Good luck. -T

Ashley Bowers was Great Sales Representative

Staff very friendly and helpful. Merchandise is top quality being Ashley Furniture store. Highly recommend. Sales person Jess A. was great and took his time with me. Was not rushed or pressured and able to meander around store and look but when I needed help with mattresses they were right there.

David was exceptional. He may my buying experience worth my choices at Ashley's.

Best service! Kenysia and Jeff went above and beyond! Very professional and went the extra mile! They explained everything so well. This is a must see place when you are buying any of your home needs! They will take great care of you!!

I recently bought a couch from Ashley Home Store in One Hundred Oaks. Garin was my sales representative and I have nothing but positive things to say! Garin allowed me space as I browsed through the store and was readily on hand to answer any and all questions I had. There was full transparency regarding expectations for shipping timelines, processes and pricing. My couch was delivered the same exact date as originally quoted. I received constant text messages and calls regarding the status of my couch and what to expect the day of. The two young men who delivered my items were very respectful and got the job done within a reasonable time. Without a doubt I will consider Ashley Home Store for my future purchases

Terrible, No good customer service. Imagine: No one tries to help you or speaks to you in the store but they ironically keep up with where you are at all times by following you by speaking to “other customers” in your vicinity

The sales team during the Midnight Madness event were so kind and helpful. We so appreciated their help (and not in the too pushy salesman kind of way.) We cannot wait to have our couch delivered!

Great prices and they had everything in stock. Same week delivery.

EDIT: I have removed one star just because of how abysmal the customer service is after you buy. Don't be fooled by the owner comments with an email address and number to text; you will never receive any assistance with any problems with delivery, quality, etc. Possibly the worst customer service I have ever encountered. The sales experience here was great, but be aware that the product itself is not great quality. The furniture looks pretty if you don't look too closely. I've found this with both Ashley products I've purchased this year: poor quality of materials and poor quality of assembly. Nails sticking out, staples not done correctly, broken or deformed board, strong-chemical-smelling wood. It's not high-end furniture though, so it's not too bad for the price.

Ashley furniture does nothing but rip you off. They have the worst customer service, and are horrible with lies. DO NOT WASTE YOUR TIME OR MONEY!!!!

Ashley did awesome job , friendly, meet us with lovely smile , appreciate her 🥰

Yasser was great and attentive to our needs. Just hoping our couch comes in in a timely manner, as we are very excited to get it.

The manager at the Nashville location was very helpful in our couch buying journey. Honestly he’s the main reason we decided to buy the couch after demonstrating the frame is made out of a trampoline like material which he proceeded to jump on in the showroom floor which was hands down hilarious. Thank you again for making our home whole!

Highly recommend ordering from this store. I had challenges with Ashley.com and the staff at this location made my experience very positive. I’m a first-time homebuyer and they made me feel so great about my purchase for my new home. They price-matched as promised and went above and beyond that. Friendly, patient, courteous, and fun.

David was great! Helped us pick out our new couch and dining room table.

Friendly and helpful staff. Very satisfied and would recommend.

Walked in and the staff is just sitting down on the furniture as if they’re at home on the couch. They looked at me and not one person ever greeted me! I’ve always had nothing but good things to say about this company but I will NEVER come to this location again at 100 oaks! Literally bought a $1600 couch and a $700 farmhouse coffee table not long ago. Was looking to redo my bedroom furniture but the staff was so unwelcoming I walked straight out. If they get commission then they sure did miss out BIG TIME!!! Do better 100 oaks Ashley Homestore! I was excited to shop for my room but I will go to a different location from here on out!

Thanks to Avery in Nashville! After we spent months trying to find the right sofa, they made this a fun and easy experience.

Why would you post all prices like this? It's on 75% of items.

Good experience, all staff very friendly. Given slow in production due to nationwide shortages on materials, as well as trucker shortage these guys are working with what they've got and keeping a good attitude while doing so. Worth at least stopping by to check out the selections - but, go well in advance of when you'd like your furniture delivered, due to shortages - which are entirely out of their hands.

I went into the store today hoping to purchase a new sectional. I seen they had a sale this weekend and have been looking online for a couple months. Shortly after I entered I met salesman Jess A. I told him what I was looking for and showed him photos of few I had taken from online. We looked at the one I liked most online and then he showed me other options. He took time to go through all my options with financing and then let me take some time to look at lamps. A manager from there came over to see how everything was going and got me a water. Everyone I came in contact with was very pleasant and polite. I never felt pressure in making my decision. It was the easiest and friendliest furniture shopping experience I’ve ever had! I I will definitely choose them on my next home purchase

We were quickly and politely met by sales associate, Matt. He was very helpful and showed us the sofas and loveseats that met our desires. Although we have an Ashley's closer to our home, we were impressed by their store and manager, Jeff, as well as Matt. We decided to make our purchase with them. I will followup after our delivery is made . This should be done by Feb. 4.

As always happy with my choices in furniture with Ashley's. Due to back orders and low stock it took away from the ultimate experience, but I would shop there again in a heartbeat.

David was great, he didn’t hover but still checked in periodically to see if I had questions. Would definitely recommend shopping at this location.

Professional sales staff. Easy no pressure experience.

Customer service was top notch

Great experience and no harsh buying atmosphere. Very smooth process.

My wife and I found a sofa that works great for us. The price was affordable, the staff was courteous. The delivery charge is less than it would have been at the other shops we visited. We would definitely go back for our next purchase.

Great service with incredible products

There was no buying pressure and the sales associate worked to get me the best deal. Definitely a great furniture shopping experience!

Garen and Jeff were OUTSTANDING!! They were very patient with my sister and I and ensured that we picked the right recliner. Excellent product and service!! I highly recommend Ashley Furniture at 719 Thompson Ln in Nashville

I moved into my very First home alone finally. I was married twice. So this was a new adventure for me. My sales team was Avery he really put the best pieces together for me. And told me to just take my time. U dont want to get everything right away. Wow. Great Advice. Jeff took care of the rest of my sale . And I so appreciated the extra care they gave me. I made a down payment. And they preceded to tell me that I could also get financed thru them and No Interest for 12 months! Well Alleluia they saved my day. My experience at this Ashley Furniture was Exiting and I give my sales team and A+.

Pleasant experience. All was explained well. Waiting for delivery will be the most difficult part!

Finally found a couch. Black Friday special was great. DC was super nice.

Great service!

The sales person was very rude and had an attitude. Will never shop at this location. Was ready to purchase and left the store and purchased same furniture at a competitor.

Customer service was great and very helpful. The atmosphere was awesome, very roomy so you can see exactly what you're looking for. Beautiful quality furniture. I have been a customer of Ashley home store for years and my household furniture still looks great. Shop Ashley HomeStore you will not be disappointed. Thank you!! Ashley HomeStore

Pleasant experienc.

I was helped right away and was able to find what I was looking for, very good prices and friendly staff. (Thanks David:))

Honestly only giving 1 star because no stars isn’t an option. Worst sales experience ever! Went to go get a new bed and after 12 weeks of purchasing a cali king and bed set for $5000 was told that they no longer manufacture this bed. Not 1 notification or follow up! I had to got to the store in person to finally figure out what was happening to my new bed, very poor customer service! I WILL NEVER DO BUSINESS WITH ASHLEY AGAIN!! everyone save your time and look elsewhere!!!

Staff was friendly and helpful. Selection and quality was great too.

Good quality furniture and very friendly staff.

Over this past week I worked with DC Houston to find the perfect couch! DC is friendly, helpful, and very informed on the products he’s selling. He helped me find the perfect couch for my new house! With his help, we were able to get the couch we wanted AND the perfect table for way under what we wanted to pay. He really fights for his customers. And I’d like to give a huge shoutout to his manager, Jeff! Both of these men deserve a huge raise, and I can’t wait to work with them again in the future!

Very nice store. Laid out very nicely.

Unfortunately after more than 2 months of waiting for the correct mattress and I think now over 12 hours cumulatively spent on the phone, I had to change my (originally 5 star) review. Matt and David were helpful sales people. But the service we have received once the sale was made from customer service and from their delivery service has been deplorable. First, they delivered the wrong mattress. Then when they went to exchange it, they brought the wrong mattress in the correct box, which was opened. My husband luckily had made them check it before accepting it. Why would they have put a cheaper brand in the open (correct brand) box? We’ll give them the benefit of the doubt there and not say they were intentionally doing something shady. We declined it only to find out that the mattress we paid for was not even in stock. We still don’t have the mattress and I have major surgery on Wednesday and a newborn baby on the way. This was supposed to help me recover from surgery and instead it has become a nightmare/vortex/ Bermuda Triangle of us having to call customer service and them saying there is nothing they can do to help us and blaming the delivery service which they say is a separate 3rd party entity and they can’t communicate with them about the order or have them resolve anything. We work super hard for our money and really should be able to expect better service for the largest purchase we’ve ever jointly made besides our cars and house. How hard is it to just get the item we paid for brought to our house? At this point we would expect a call from someone higher up as to what they are doing to rectify this. The supervisors in customer service always say there is nothing they can do. So who do we talk to?

They was very professional that's what I needed and I got it done great people

Matt was super helpful and knowledgeable. The staff was kind and patient. Thank you for making my day!

Great service and very insightful. The sales rep I worked with helped me find exactly what I needed for my living room and the couch is great!!

Customer service was FANTASTIC!!! The reason I only gave 4 stars instead of 5 is because after purchase I went online to pull up a picture to show my daughter and found that online the item was $200 less than what we paid in-store. That’s extremely irritating. But again, the service received from DC and Garren was top notch!

The couch is beautiful and very comfortable!!

Matthew M. is admittedly a sleep geek! I needed a bed in a pinch with little time to shop yet managed to check four stores including Mattress King across the street. Ashley Homestore is lovely and Matthew was super helpful. The displays were excellent and the pricing was better than the other two options of in stock queen memory foam beds that I found. Very pleased with the service and the price! Plus for a low fee I am getting White Glove delivery and they are taking the old mattress away!

I was greeted at the door by Cassandra and she spent the entire time showing me around the store and answering all my questions. I really enjoyed my experience at Ashley and I enjoyed Cassandra! Next time your there ask for her please! She is the best!

This place is outstanding. They went way out of their way to take care of me and my fiancé after a flood. Quick and easy financing even with a new guy! Hands down so great! We will definitely be back! Everyone was so nice and helpful!

Matt knows his stuff when it comes to the best night’s sleep. He was genuine and honest with his guidance to our perfect mattress. So excited for our new bed!

Very informative about mattresses.

David made the purchasing process super easy and was kind throughout. Thank you!

Kamala O. is an excellent sales associate!! Very pleasant, knowledgeable, and efficient. She has a very comfortable style, easy for the customer. She is an asset to the Ashley team!

(Translated by Google) DO NOT buy room sets I waited 4 months and I am fighting to get the money do not understandnnnnn (Original) NO Compren juegos de cuartos esperé 4 meses y estoy luchando para que me den el dinero no comprennnnnn

David was awesome !

Our experience at Ashley was unmatchable. David, Jeff, and Will were so knowledgeable and kind. We wouldn’t have had it any other way. Hands down the best service. Thanks!

Cassandra our sales lady was great..the experience was great and easy and furniture will be here soon!!

Definitely had a great experience!

Good services

My sales associate Chelsie was amazing. She walked me step by step through my purchase. I will for sure be purchasing from her again. Great prices, great quality and excited to get my first “adult” pieces of furniture! My go to place.

Absolutely incredible experience. Staff was fantastic, extremely kind and welcoming, accommodating to our needs, and not pushy at all! 10/10 would recommend, I will definitely be buying from here again.

Employees were very friendly and helpful, they were able to show me to exactly what I needed. I would definitely recommend this store to others.

The salespeople were super friendly. I walked in having had a horrible experience with IKEA, who had refused to deliver the rest of my couch. I walked into Ashley Homestore and worked with Chelsea. She is so nice and was super understanding of my situation. I needed a couch so I could stop sitting on the floor. She worked with me to get my furniture as soon as possible. I don’t know what I would do if I hadn’t gone to this amazing store. They’re super helpful and have strong customer service. I will be back again!

Matt, the Sleep Expert, was phenomenal! He was kind, patient, informative, and understanding. Thanks to Matt, we’re going to have the best sleep possible for the next 30+ years. Will was also great! We appreciate them both so much for working with us while we made the purchases that will turn our house into a home.

Great help from the employees and got exactly what I wanted. Couldn’t ask for a better experience.

Purchased living room furniture. Ashley Rep. was professional, polite, knowledgeable about financing. He answered all of my questions. I left the store with the furniture I wanted. Thank you.

I went to Ashley’s Furniture at 100 Oaks to browse for new ideas regarding my living room furniture as I need an upgrade. I met David who works there and he was extraordinary!! He is a very nice guy who seems very genuine and honest. He didn’t aggressively try to sell me anything. He just mentioned all the options but left it at that. He took his time and listened to everything I had to say. I didn’t feel rushed or ignored nor did I feel overwhelmed. I browsed a bit and he came back to check on me. He suggested meeting the sleep doctor and which I did. I am so glad I did too because I learned a lot about healthy sleeping and laid in the most comfortable beds. I strongly encourage anyone who shops here to ask for David when looking to purchase new furniture. I will most definitely be following up with David as soon as possible.

Worst experience I’ve ever had buying anything. Furniture took 6 months and then the wrong item was delivered. Now I’m dealing with rude customer service agents trying to get it corrected or refunded. I wouldn’t recommend Ashley furniture to my worst enemy.

My salesman, David, was very helpful and had alot of patience, not pushy at all like others I've had. It was a very pleasant experience.

David was great helping us pick our a sectional for our new home—and finding a TV stand, coffee table, and dining room table to match! We’re so excited for our new pieces.

We recently bought a sectional from Ashley HomeStore and it was a great experience. We worked with David who was so funny, sweet, and genuine about our experience. He knew so much about each piece of furniture, even down to the interior design elements! We would definitely buy from David again. Of course, I can’t forget the Store Manager, Tom, who happily spent time with us while we sat on different sectionals, offering his advice and expertise. He bravely tested the “trampoline base” in the bottom of a chair for demonstration - happy to say it was, in fact, trampoline-esque. Did I mention we even ran into someone we knew from our hometown? Should out to Dale, the regional training manager. Overall, GREAT EXPERIENCE!

We had a very pleasant experience. David was very helpful and great to work with. We will return for our furnishing needs.

David was great in helping us with the purchase of our new living room set. He was the only salesperson out of all the places we went that took the time to explain the product and value to us. We definitely made the right decision in going back to purchase from him. Tom was also great in helping with our final purchase. I would definitely buy furniture from them again at Ashley.

I will never shop with Ashley Homestore ever again. Too many bad and stressful situations have happened while working with them. My first experience was when I lived in a previous state. The salesman talked my husband and I into buying furniture by stating that the delivery was going to be in a few weeks. We scheduled our delivery and all for our new home in a different state. On the day of delivery, we received no phone call and we were sitting there waiting for our furniture to arrive. We were getting worried since we didn't here anything from the afternoon. I get on the phone with them and find out that there was a delay in out furniture for 30-60 more days. This was my first time ever buying furniture. It was ruined by this experience. I went to this local store to resolve the issue. The salesman were nice, welcoming, kind and understanding. I end up cancelling my original agreement and getting a new set of furniture that could be immediately sent in to our home in two days. The furniture arrived just as we hoped. The experience I am dinging this location for is the fact that we were told that 30 days within our furniture arriving, we are supposed to get a bill for our furniture from one of their affiliated banks. On 6/28, I get a text saying that we have a payment past due plus the next months payment. I was very confused because I did not receive a bill in the mail from them. It turns out that the bank had issues mailing our account information to us. It turned out further that the salesman that we worked with didn't make sure to put our new address for mailing purposes, yet they somehow had the information for delivery??? I told them we moved here and my new address should have been confirmed as a mailing address and not just a delivery address. My account is now in delinquent status from a missed payment. I am worried about how this will affect my credit. We never got the cards associated with the bank lender that their company has. If it goes that far, I will report to BBB concerning this issue. They also never made sure that I had an email address listed with my furniture bill. There is a huge lack of communication in this business. I had two bad experiences with two different locations. I will never give anymore money and time to Ashley Homestore ever again. Ever.

It was a pleasure working with Matt who was very knowledgeable about the products we purchased. Mahalo!

I had called the store earlier in the day looking to see if they had a specific reclining sofa in stock. I talked to someone named Matt and he looked up the item number and found it would have to be ordered. He made some other suggestions and my wife and I decided to go visit the store even though it is 40+ miles from where we live. When we arrived, Matt was busy with another customer so we decided to wait for him. The store manager kept us informed how Matt's other meeting was going and even Matt broke away to inform us it would only be a few minutes more. Meantime, my wife and I found another reclining sofa we liked and when Matt was free we asked about the new one we had found. He answered our questions and we decided to purchase that one. Matt ran all the paperwork and really made the whole experience an enjoyable one. I would highly recommend this store and Matt Ashley (no relation, he told us :)) as your go to sales representative!!

I took the time to visit multiple furniture stores today. The best experience I had was at Ashley furniture store at 100 Oaks Mall in Nashville TN. David, my salesman, was kind, considerate and knowledgeable. He was a lot of fun to work with. I spent a lot of money today but I feel like the quality of the furniture was worth it and I left a happy customer

David was very helpful! I will definitely be back.

I love Ashley's Furniture. I always have a good experience with the company. David was my salesperson in Nashville Tn. He helped me select the perfect couch for my new place that I got. He was patient and I loved his energy and compassion. Thanks David🙂

My wife and I had a great experience at Ashley as we were trying to get a new bedroom. The salesperson was very friendly, and he guided us through all the details we needed to know. The manager was kind enough to give us a great discount and facilitated the purchasing process.

David was great - very knowledgeable and respectful of my time. Was able to get exactly what I wanted, will be going back for my next furniture purchase.

Rudest staff! I love waking into a store and having the staff ignore me and look down on me. This is an additional review: I purchase an item online and it has been a nightmare to return. Customer service has not been helpful and had no intention of helping me. I purchased the same item but in a different size which was cancelled for some reason without informing me. Worst customer and online user experience. You have lost a customer and I will be recommending to more people not to shop here.

Love Ashley furniture. They are amazing and customer service is on point.

David was extremely helpful. Very professional, courteous and attentive. Would strongly recommend.

The sales associate was pretty decent, the guy who I assume was the manager was very degrading because I didn’t buy their insurance scam.

David and Chelsea have been great helping us pick out all of the furniture for our home.

I worked with Will at the 100 Oaks location and he was not only helpful but practical and kind. He took the time to make me feel like a priority and because of that I am going to have a beautiful bedroom :)

Chelsie was so kind and knowledgeable about everything we needed. She was flexible and gave some great advice and mix matching and building our perfect space. She even made my kids feel as if they were a part of the buying process. Best furniture buying experience ever! Go to the Ashley furniture in the 100 Oaks shopping center!

We had a great experience with the Thompson Lane location! Our salesman, Will, was very knowledgeable and helpful. We came in looking to purchase a couch and left with a dining room set and bedroom furniture, also! They were very flexible with our delivery date as we had to reschedule several times. The delivery crew could not have been nicer and even went above and beyond helping us put the foot pads on each piece of furniture and re-arranging where we wanted it. Will definitely be back!

My fiancé and I recently bought a new construction home and need to furnish our entire home. We purchased a bedroom set and sectional during Memorial Day Weekend. The staff was kind, helpful, and efficient. We got some great deals and plan to come back!

My husband and I are new to the area and needed to furnish our home. We had a wonderful experience at the Ashley Home Store! Matt is so friendly and took his time to help us find the perfect pieces!

Shopping was stress free, no pressure. I appreciate a low key experience, and friendly people when I'm looking to make large purchases.

Ashley furniture makes buying furniture quick and easy. I like that they have so many modern options at a pretty good price.

Great experience. Customer service was awesome. I got my purchase with no problem. Thanks Ashley customer service you all are the best.

Matt and Chelsie were amazing! So helpful but not pushy. Helped me find the right mattress for me and worked extra hard to get me a good deal!

Excellent service with Ashley furniture store on Thompson lane ,good people......

Matt in Nashville (Thompson Ln location) was so helpful! He found us exactly what we were looking for, and got us a wonderful price on everything!

I had a really good experience buying from this location of Ashley. The Consultant was so helpful and patient. She deserves a credit for her attitude.

Matt was great! He was so friendly and helpful! He made the experience couch shopping so fun. I would recommend him to anyone. The regional manager is also great! I will come here for all of my furniture purchases from now on

Great experience. Cassandra was awesome. Would definitely return and ask for her. We found a few pieces for a great price.

WILL was awesome! I came in to purchase a recliner for my friend that just had a lung replacement. It had to be a power recliner. The key is I needed it right away! He did a wonderful job showing me what he had in stock, that could be delivered quickly. I purchased 2 recliners and tables. I'm an Ashley Furniture Fan for life! Thank you Will!

I had a great experience shopping here! Bought my first couch as a new homeowner. They had great options to customize, both Chelsea and Ashley were very knowledgeable and a great help!

If I could put no stars or negative stars I would, I purchased my furniture from this store January and until may 12th they delivered only a portion of my furniture and still missing the couch. when I called they told me I had to go and re select it and nobody from the store called me for it. When I went to the store the customer service was awful the “managers” on duty were Nonchalant and sitting around not helping and they were like well you can return it. No help at all. Never AGAIN will I purchase furniture from Ashley store and specially this store

I am a first-time home buyer, excited but also a bit overwhelmed at the prospect of furnishing my own house! I came in with the intention of looking around, but Garin was extremely helpful and gave me the space to look around on my own, and then let me know about the deals and sales that were currently going on. I ended up walking out having bought a mattress and adjustable bed frame. I didn't fall in love with a sectional and wanted to hold off for now, and didn't feel pressured by Garin at all. A great experience! Check this location out If you're looking to buy furniture!

Great sales people no pressure to buy

Great selection, plenty of staff available to help. Inventory takes a while to come in, so shop well in advance. Ashleigh and Chelsea were great!

(Translated by Google) I liked the store and they greeted me with what I needed all the very attentive staff and they greeted me with the finishing of the furniture that I needed thanks for everything (Original) me gustó la tienda y me saludaron con lo que necesitaba todo el personal muy atentos y me saludaron con el finalizar los muebles que necesitaba gracias por todo

Cassandra is hands down the best person to talk to!! She helped me tremendously🤩

Great service! Nice atmosphere with friendly sales staff. I received a 20% discount on my mattress and frame. Matt was nice to work with and so was his manager.

Excellent customer service

Matt Morris was very helpful and a knowledgeable salesperson.

great customer service!

Alicia did a great job helping me pick out a couch for my new apartment!

This Store Has Been A Part Of My Family For At Least 20 + Years. Today I Had The Pleasure Of Meeting Matt And Ashley. They're My New Friends/Family At Ashley's Furniture. They Made Sure I Left Satisfied And Well Taken Care Of. Thank You Guys For Everything!!❤🌹

Great experience, and no pressure sells. I'll be back.

BUYER BEWARE!!! This store has major issues with delivery. I was given a time frame of 10am-1pm and by 9pm I had not received my sofa. I was home all day and even called the delivery person who did not pick up or respond to my texts. The following day there was no apology just another delivery day for the following Saturday with no specified time. Today I received an email about my MONDAY delivery. So again I call to speak to a manager and instead got a supervisor who talked over me and made this all my fault. Rude and condescending. They are super slick on selling you but after that they could care less. If you value your money and time do not give them your business.

I ordered from Ashley about a year ago and everything went great, delivery went smoothly, and I had no complaints. However, I ordered a coffee table over a month ago and the scheduled delivery date was supposed to be over two weeks ago but it never came. I called and they said it got pushed back about a week but I was never notified. A week goes by and it doesn't come again so I called and after being on hold for 30 minutes, the person who answered hung up on me. I called again and they said it got pushed back again but again, I received no notification. I called again today and they said it got pushed back even further now and I can't schedule the delivery until it arrives at the warehouse. So all in all, I have no idea when it will be delivered and every customer service agent I spoke with was very rude and not helpful. I am never buying from Ashley Furniture again.

Great customer service! thank you Cassandra

This was by far the worst buying experience I have ever experience. The customer service was worst than a 1 star. I know me saying I will never buy anything from Ashley's ever again won't put a dent in their profits. But having a paying customer who was highly disappointed in the service I receive should count as something. I was promise a delivery date and never received a call to say the delivery date was push back. After calling due to the furniture not being delivered I was given a new delivery date. But what do you know that day came and still no delivery. I again called just to be told the delivery was pushed back again. After that I requested for my order to be cancelled. But as luck would have it I called after a week and was told that the cancellation was never put in. I called again after I put in the cancellation again and was told that I needed to call the store directly because that's where the hold up was. After calling numerous times I never was able to get through. I'm not sure if this is actually a representation of Ashley's itself or just this store location. Which ever it is I highly recommend working on adequate customer service and making sure the lines of communication are open. So that the customer isn't left in limbo about something they've purchase with their hard earned money.

The check out process took too long and they were not able to provide any details of delivery dates

Overall it was a great experience. Chelsie was very helpful, but not at all pushy. After greeting me once I entered she let me browse the store and followed up with me after I had time to look around. At that point she helped me decide between the two beds I had settled on and hooked me up with the best deals she could offer. I am very pleased with my experience.

Cassandra and Garin were great.

(Translated by Google) I love the place, excellent customer service, one of the representatives, her name is Carmesha Smith, helped me delighted with the service offered. (Original) Me encanto el lugar excelente customer service una de las representantes su nombre es Carmesha Smith me ayudó encantada con el servicio ofrecido

Love Ashley store the guy Trey Warden @ Thompson lane helped me figure out what was the best deal on St. Patrick's Day. Nice quality stuff...

Positives: the location, Marco (and his patience) Negatives: limited selection in design aesthetic, no one greeted me when I arrived (walked around for 15 before some spoke to me) I did make a purchase and would return to see Marco again. I have purchased furniture from Ashley in the past and I’m always pleased with the quality and how long it lasts, and how beautiful it is.

Trey was great! Helped us find the perfect couch and was super friendly

Walked in expecting just to look at couches but they had great options for a small space (which I needed) and the sales guy Trey was helpful but not too clingy and hovery. Surprisingly pleasant experience and I ended up buying a small sectional at a great price. Would shop there again.

Gavin was extremely helpful when we picked out our couch today. Would highly recommend this location.

Love Ashley! Great products.

Very clean and nice layout. Was helped as soon as I walked in. Quickly found what I was looking for and overall smooth process.

Very helpful sales associates made the process of ordering a new couch easy and the store was very nice. Great experience overall!

Wonderful customer service!

If you're reading great reviews, chances are they haven't had to wait 4+ months for their furniture to be delivered yet. We made our purchase in November and were told we would have both pieces of our sectional by the end of December/beginning of January. It is now set to the middle of March. I have had to physically go in to the store on several occasions to check on the status because our sales rep was incredibly inconsistent, and turns out he moved to another location and just decided not to respond to my texts, verses redirect me to someone else. We have been told one date over and over only for it to get pushed back again. I went in 2 weeks ago and was told February 28th. I went in 3 days ago and was told March 11th. We have also been paying on the warranty for the last 3 months for a couch we do not have. I understand COVID is delaying orders, but the fact that I have been left in the dark unless I physically drive up to the store (because no one answers the phone there) is just ridiculous. If the couch is not delivered by this next date I will be requesting a refund on both the amount paid towards the warranty, and the amount paid on the couch already. Just ridiculous. I'll be happy once this is all over, which ever direction we end up going and will never be doing business with this company again, and will be making sure to redirect anyone who thinks to buy furniture from here.

(Translated by Google) Terrible place I ordered a set of beds more than 4 months ago and they never arrived I had to cancel my purchase it seems to me a lack of respect do not buy in this store it should be called Ashley (Original) Pésimo lugar encargué un juego de camas hace más de 4 meses y nunca me llegaron tuve que cancelar mi compra me parece una falta de respeto no compren en esta tienda debería llamarse Ashleyengaños

Loved working with Garin! Amazing service, no pressure to buy, great advise and easy processing of my purchase !!! Can’t wait for my new living room furniture to arrive! I’ll be back!

I wish I could give this company negative stars. This was the absolute worst retail experience, from start to finish, I’ve ever endured. I placed the order by phone 11.29 (Black Friday sale) and they promised me delivery on 1.12. During my call, I asked the sales assoc. to update my delivery address because we had moved. Simple enough, right? Well, apparently, with Ashley, nothing is simple. The address was, in fact, entered incorrectly into the order. It took 3 subsequent phone calls (total of 2.5 hours) for them to finally tell me they cannot correct an address over the phone, asking me to physically “go to a store” to update the address. At the same time, they also informed me that the system showed I would not be receiving my order until March. So, I took time off and went to Store A, and we changed my address. But Store A told me that, if I wanted a different (ie sooner) delivery date than March, I’d need to go to Store B- the store my order had been assigned to. So I took more time away from work, and went to Store B, who gave me a new delivery date of 2.11. In the days before the scheduled delivery, I repeatedly tried calling the store to confirm; no answer. 2.11 came & went, with no delivery. After the failed delivery, I repeatedly called Store B to determine what had happened; no answer. Finally, I contacted their national call center and was advised that delivery had been moved to 3.25, but it could take longer. This associate was NO help, and I was forced to request to speak with a supervisor. When a supervisor finally got on the call, I expressed my absolute frustration to him, and all I received was a cold “there is nothing we can do. We don’t control the manufacturer or distributor.” When I asked if I could escalate the call, the supervisor informed me that there was no one else to take the call. And when I next asked for a refund, I was told he would “submit a request” for a refund but there were no guarantees. And when I asked to speak to the refund department he informed me “they don’t take calls”. At this point, I’ve spent more time away from work to address this order than the amount of money I paid for my furniture. And the worst part is that the problem is still not fixed and I still do not have my furniture. I am weighing whether to take legal action if the refund is denied, but the point is that I will NEVER do business with this shady company again. Which is sad, because I’ve purchased some nice pieces from Ashley in the past. No amount of savings and no great offer (on paper) is worth this level of frustration. This company is incompetent, at best, but they’re set up to take your money without an issue! I recommend you stay far away and save yourself a headache and loss of your money.

Nice furniture. Sales representative was very friendly and very informal about the furniture the prices and how it all works👍

Haven't gotten the couch yet but I'll leave a review for the *store and the team.* My sales guy Garin, was very knowledgeable and very nice. He knew optional colors of things and prices without even having to look them up. Very professional and well spoken. I also took the temperpedic tour at the end which was pretty cool! Store is very clean and social distancing was happening everywhere. 👍🏼

5/5! Immediately upon walking into the store, I was greeted by Marco who was especially welcome and professionally answered all my questions. I was looking for a new bed so he immediately set me up an appointment with their sleep specialist, Matt. Matt took the time to educate me on the products available while also considering my very specific needs. He was so helpful and absolutely made my day with some 90s Disney movie references. From there, he introduced me to Ashleigh who was incredibly knowledgeable to ensure that the delivery and set of my new furniture would be smooth and absolutely stress free. Overall I had such a wonderful experience!

Had to do an exchange with local store as online order was damaged. Local store rep Chelsea was very helpful and experienced to get me a new shelf. Provided great direction. Made what could have been frustrating into a easy process. Thompson lane in Nashville location.

I would avoid this store at all costs. They do not care to resolve any issue- very clueless when it comes to customer service. Their phone rings off the hook. The manager has been left messages to call me back and has not. I called another Ashley Furniture store in their district and had another manager send a direct message to this stores manager- her name is Ashley. I’ve not received anything. The call center who is literally labeled “customer care” is useless- they tell you to call the store you purchased your items from for assistance. You better hope your sales associate doesn’t quit and move to Georgia before they help you get your furniture delivered, because no one else will help you because it’s not their sale and they don’t care. I ordered this set on Black Friday, it’s February 1st. Ashley Furniture might as well close their call center down because they’re wasting money on paying employees to answer the phone and just piss the customer off even more. No one will release the district managers phone number to me. I’m at the point of speaking with the regional manager. They are about to lose a sale and they don’t care. I get we are just one couple and it’s a bedroom set- but still, you would think they would want to at least act like they’d like to retain our business. I will avoid buying anything from this company, I will go out of my way even if it’s inconvenient.

Highly recommend Ashley HomeStore for their excellent customer service and high-quality furniture. I recently went in to the store on a Sunday evening and was immediately assisted and offered the promotion that was available. The staff were friendly and helpful when it came to answering questions, and finally, purchasing a couch. I ended up purchasing a couch and a chair, and love them both! I couldn't recommend Ashley HomeStore enough if you're looking to buy comfortable and affordable furniture.

Great customer service! It was our first time going to this store and we had a wonderful experience. Will was very helpful. We bought a couple of items. We will definitely be back!

My experience here was amazing! The options are very modern and stylish, even the rugs and accent pieces are great. Rodney was very knowledgeable and made the buying process so easy! He went above and beyond to make sure I found what I needed. If you’re looking for furniture during this pandemic come here! I will definitely be returning!

I definitely think Ashley Home Store has the best customer service and med to high quality furniture available. I've purchased several top quality furniture at a discounted price throughout my renovation projects

Garrin was superior on making my visit to the store a Great experience, he was able to get my furniture ordered with the exact color I wanted. Thanks.

Will was extremely helpful when I went in to buy a new bed. Good quality and price. Very happy with my experience!

I visited the this Ashley HomeStore a few days ago and loved my experience! Jacob, Ashleigh, and Ryan assured my experience was fantastic and that I was taken care of. Jacob also had a lot of knowledge on their products. It is clear they care about the customer experience and appreciated they wanted what was best for me! I highly recommend the store and doing business here!

Overall experience was great. They didn’t bother us and assisted us in finding a piece of furniture that fit our necessary size constraints.

Isabelle was amazing! She helped me and my husband pick out the perfect couch for our living room. She was very knowledgeable and honest about the fabrics of the couches and what would be best for pet owners like us. She made the whole process so easy from start to finish. We love Isabelle!!!

Great experience very helpful and went beyond helping us!!!! Didn’t not over power the sales with following us around the store great sales team!

The worst, never buy from here because you’ll be waiting for your furniture for 5months When I went to the store it was good customer service but getting my furniture has been a nightmare. I called multiple times and even talked to the rep that helped me and she said and I quote “Yes, the warehouse makes adjustments to orders according to business” like I’ve been waiting since January and still don’t have all of my furniture, it’s so unprofessional!

Delivered us the wrong bed (after waiting three weeks). It then took them another month to get us the correct bed. On top of that, customer service told me it was being delivered “on Wednesday and you will need to be home.” After staying home from work and never receiving a call, they never showed up. I called back and a different person said “the first person you spoke to was mistaken, the bed was being delivered to our warehouse on that Wednesday. It will be a few more weeks before it’s delivered to your house. You will receive a call” They offered no compensation or discount after all of this.

My experience was so quick and easy. Jacob helped us with exactly what we were looking for, and I will definitely be back!

Worked with Will and was able to get what we wanted. He was very knowledgeable and lead us on the straight and narrow. Give him a ring, you won’t be disappointed

Excellent service with great prices and quality. Thank you!

DO NOT shop here!!!! They have the absolute worst customer service. It took over 2 months to get our furniture delivered. The salesperson explained it would take that long due to COVID, which we completely understood and were willing to wait. After our delivery date being pushed back multiple times we finally got our furniture. Not only did they send the wrong dining table, they sent damaged chairs. When the right table was finally delivered we found out they sent the same damaged chairs. One ever knows what’s going nor do they have a situation for the problem. Save yourself the headache and shop somewhere else.

Ashley from Ashley HomeStore was incredibly patient and helpful. She made the process easy and seamless. This is a great store, no pressure selling.

Isabelle Stokes was amazing! Went into the store being frustrated with the website and she made the shopping experience fun and easy. Highly recommend going into the store.

Chelsie gave us fantastic customer service and we really appreciate everything she did to assist unfortunately the store manager could not provide the same service as her, we called the store several days in a row trying to get in contact with the store manager to process our exchange on the order and she was always in a meeting and couldn’t talk to us and never called back, we finally had one of the assistant managers call us back and take care of it but it was ridiculous having to wait over a week for our exchange to be processed and now since it took so long to process our bedroom exchange it won’t arrive until late March when we were told mid to late February when we chose the new set in the store a whole month later because the manager couldn’t take a call and process our order for us

Great service, the person who attended us did a great job of giving us deets to help us find exactly what we were looking for. Edit: Only giving it two stars from my original review the customers service at store was real nice and experience went smooth. However, i will NEVER be doing business with Ashley home store again!! I ordered a sofa, loveseat, cockatil table and tv stand! I ordered in November in store i was told my furniture would be delivered towards ends of December towards first week of January when i walked out. After several attempts of trying to call to get an update on order mids of December i was told my cocktail table would be delivered the 19th of December but didn't have a date yet for the rest. It is Now January 5th and never got notification for delivery or anything after and no table yet. After several more attempts of calling throughout yesterday and Today and finally getting connected to someone I was told that parts of my order would be delivered mids February and some in March!! The whole situation was ridiculous and trying to connect with someone here is as well! I have canceled my order and now have to go look somewhere else after lies and lies about my shipment of my order. If you want to wait over 4 months for furniture to be delivered then this is your Store if not i suggest you look for furniture else where.

I bought a couch from here. It is the most uncomfortable couch I have ever owned. There is no back support. I will NEVER buy from them again. Very disappointed!

My husband and I worked with Rodney who was so wonderful and patient in helping us pick out furniture for our home!

Awesome staff!! Verry friendly and helpful!! Karmesha was fantastic!! Verry patient and makes sure you get everything you want!!!

Amazing store! Great customer service (:

I enjoy lay on the bed Really good beds and really good hospitality

Horrible! The selection and ordering process were relatively easy. That's where the positive stops. Trying to get my items delivered has been terrible. No one returns phone calls. Delivery has been changed multiple times. Waited months on my order. Do not go to Ashley furniture if you need your furniture in the near or even distant future.

Isabelle Stokes is the BOMB! What a pleasure it’s been working with such a kind and knowledgeable professional. Thank you Isabelle!

(Translated by Google) lousy place (Original) Pésimo lugar

Great place, great service. If you're looking for nice furniture at affordable prices, this is the place to go!

Had to return the order. Delivery became too much of an issue, 3 different rescheduling. Unable to provide the refund in our agreed upon time frame too.

Jacob the sales guy was awesome, very patient with us while we figured out what we wanted. Top- notch customer service from him, best service I ever got.

Nader was very helpful, and very easy to work with. Made it an enjoyable experience. If you go to the 100 Oaks store, ask for Nader.

Very nice customer service Isabelle helped us very much!

Ordered online DEC3 all were in stock that I ordered delivery set with DSG LLC was today I called they do not have my stuff in the warehouse due to be in DEC 22 No phone call no email letting me know they were not delivering today. I called and they informed me. Bad business.

I’d like to thank Isabelle Stokes, she is by far the best service I have ever gotten, she was polite and helped me get the furniture I desired with no hassle at all. They have a wide variety of items and it was difficult picking the right one with the limit of money I had, but they made it happen with their amazing financing plan. Thank you Ashley furniture and Isabelle for your cooperation and support, the team you have does an excellent job at what you do!

Walked in and was immediately greeted by a store associate, Isabelle Stokes. She was very knowledgeable in beds and that’s what I was shopping for. I was in and out of there in 20 minutes with a new bed, mattress and box spring order. Amazing service!

Great customer service! Has everything we were looking for, and good deals.

My initial review was that the customer service experience was great and I didn’t have any complaints! Fast forward to a week later and my experience has been the WORST experience I’ve encountered in a long time from a store. I don’t even know where to begin?!?! If I could give no stars I would. No one takes accountability at all!!!!!! It’s been a complete nightmare with this store! 🤬 I was originally given a date from the sales associate regarding when I could expect my furniture to be delivered. BUT those dates went by and there was O communication from him. So I followed up with him to find out the current status of my order. He ensured my order would be available by a completely different date and that he would call me the very next day to give me the status of the new ticket information. He NEVER called me. I called him and he was "unavailable". I called him back yesterday and was told that he was not working but when asked associate about my order he stated that my sales associate never even put the order in. At this point I'm in complete shock and upset for the obvious reasons. But I was willing to try to still work with them to see if there was any possibility of me choosing different furniture pieces. I opened up a line of credit with the store as well just to mention. There was nothing that they could do and it was basically just go with the dates that were now provided. There was NO apology or empathy from their end. This experience has been horrible and VERY disappointing and disgusting. To be treated this way and always avoiding accountability and not providing not even decent customer service. Which exceptional customer service is what they claim to provide. All lies! 🚫 1. Poor communication 2. No manager or asst manager available EVER to speak. 3. Everyone is always "on lunch" 4. Inaccuracies on delivery of furniture. 5. Rude staff that answers the phone that yells, argues with customer, doesn't apologize for bad experience, avoids accountability, continues to state "everyone is on lunch". I have reached out to the corporate office. And cancelled my order. This whole experience has not only wasted my time but money. Please do yourself a favor and shop somewhere else. Save yourself the trouble!

Very friendly staff. Lovely collection of furniture.

Go anywhere else. Anywhere. Antique store, Rooms 2 Go, Haverty’s, Conn’s, 399 Sofa Store, Walmart... just save yourself.

Great service today at Ashley's at 100 Oaks. Jason was so patient and very helpful.

Our entire experience with Jacob M was friendly, professional, and very helpful from start to finish!

So helpful in finding what i needed!

Jacob was amazing. I love our experience.

Jordan gave me great customer service and a good deal. Was also very helpful

Amazing customer service, Garin was an amazing rep to work with.

They were always friendly, I loved that I could layaway my furniture and take my time getting it out. They have a very nice selection of furniture also.

Nader and Isabelle were very helpful. Excited about my purchase.

Jacob Martin (our salesman) was very well versed on the furniture we were interested in. Helped us for about an hour before purchasing a couch and chair. Would definitely go back to this store. We haven't received the furniture yet and still don't have a delivery date. Hopefully its soon.

Great variety of furniture and a friendly helpful staff.

Great friendly service and a good deal on our furniture

Chelsey Wade, Sales Professional, was so nice to help me decide on the sofa I purchased. The beautiful show room at Ashley Home Store will leave you in awe. There are many choices. You can just walk around and enjoy this beautiful Show Room. All of the Sales Professionals are so helpful. I highly recommend checking out this Show Room when making a purchase.

UPDATE: we finally got the chair delivered. But on the way out of the house they scratched the walls so badly that we will have to patch and paint the walls. We have been trying to get them to respond to our complaint but they won’t. We ordered a chair back in march and when it was delivered it was the wrong color. No biggie quick fix right? NO. It is now almost October, we've had the order cancelled on us at least 3 separate times after making arrangements to be available during delivery. This last time really takes the cake though. I have been trying for 2 days now to change our delivery date as it no longer works for us. There is no way to change it over the internet/ over text so I tried calling. I called twice and after an hour on hold it hung up on me both times. I can't get a hold of anyone at the actual store and when I called corporate I was told that since this is a franchise they wouldn't be able to help with this issue. The customer service is so god awful that I just want a refund at this point but can't get a hold of anyone to do it.

The first day that I went into the Ashley Home Store at 100 Oaks, 719 Thompson Lane, Suite 1, Nashville TN. 37211, I had an emergency, and needed a restroom. The first person that I ran into and who helped me, was Chelsie Wade. Before I left the store that day, I saw a bedroom set and Chelsie was right there and we started talking and I had told her I’ve been wanting a new bedroom set for a long time. Since that particular day I didn’t have the time to stay and look around and see what my options are, so I gave Chelsie my information. She made sure she kept in touch with me. She sent me a message on November 7, 2020 seeing how I was doing and to let me know that they were having a really good sale going on. I happened to be free that day, so I went on over to Ashley’s. I got with Chelsie and we looked around at the different bedroom sets. I finally found one I really liked. Chelsie and I then sat down and went over everything. She was the BEST! She made sure I had what I wanted and made sure my needs were met and I was happy with my selection. I then sat down in Reico Carter’s office, and we worked out a finance plan that worked for my budget. He was very helpful and made sure I understood everything he was telling me. He made that whole process easy. If I ever have anything I want or need for my home, I will go back to Ashley Home Store. I will make sure that I get to work with Chelsie Wade again. I loved working with her finding what I wanted, and Reico Carter, I look forward to working with him again if I need to finance anything. Chelsie Wade and Reico Carter, I’m glad they were there to help. If you are ever at that Ashley Home Store location, ask for them. Thank you Ashley Home Store! I can’t wait for my new bedroom set to be delivered!

I had an amazing experience with both Isabelle and Chelsie. They helped me get a great deal and leave with furniture I can’t wait to see in my home! Excellent customer service!

If there was a no star button I most definitely would’ve given that. So when I went into the store the lady that specializes in the mattresses was excellent. My problem comes in when customers call and you guys don’t answer when it’s a major problem at hand. I got a call and the delivery business said they can’t deliver my bed when scheduled. So I’ve been trying to call for the past hour and nobody ever picks up. The delivery lady calls me again n I tell her I’ll pick it up. She goes on n tell me I would have to call the 100 oaks store and I tell her they’re not answering the phone. She then tells me to call customer service. I call customer service and do it that way and still no answer from the 100 oaks store. This is the most unprofessional store ever I will never purchase any furniture from you guys again. Complete failure of a store

Chelsie did a great job helping us. We had a great experience at Ashley.

Excellent customer services from Isabella Stokes. Thank you for the help girl. You're awesome!

It was a great experience. The store agent was friendly, he took us the store and explaining things in detail for us to make better choice. Thank you Ashley

My guy Garin was thoughtful and walked me through every step of the way as far as financing, shipping dates etc. such a joy to work with and such an easy process buying my new bedroom set!

I went shopping for a special item they did not carry. I was told the best place to look. I felt like I had entered The Miracle on 34th Street. When I need anything else, this will be my first stop. It doesn't get any better than this. Thank You!

Enjoyed our shopping experience w/ Travis. Can’t wait to try our new sofa.

They made it all work.. !

I went to the location in 100 Oaks in Nashville. Travis immediately greeted me and helped me find what I was looking for. He was very friendly and knowledgeable. He made it very simple to make my purchase and even accommodated my 85 year old (and very picky LOL) grandmother. I would definitely recommend Ashley for all your furniture needs. Affordable and quality furniture for the entire home. Impeccable customer service is the icing on the cake.

Love working here

Worked with Jacob at the Ashley Store on Thompson lane great guy, extremely patient, and knowledgeable.

I love Ashley and always purchase from them! The Hundred Oaks location was so great! The staff was wonderful and though my salesman was relatively new, he did GREAT! Can’t wait to have all my new furniture!

It took 3 months to get my son's bed, kept changing the delivery date, and once they even attempted to deliver a very damaged bed. Stores do not answer the phone. Customer service has excessively long hold times and will just tell you to go back to the store anyway.

This company is fraudulent and I'm reporting them to the Better Business Bureau. I purchased a bedroom set on June 27. They said there would be a slight delay but to expect the delivery around July 28. As directed, we called that week to get a final delivery date set. We also purchased a narrow 5-drawer dresser from a coordinating set but was told it was on backorder. They forgot to input the appointment (which was the 2nd week of Aug) so we had to call again, this time settling on Aug 22. The delivery window was between 4:15 pm and 7:15 pm. They didn’t call until 9:20 pm and said they were 15 minutes away. They showed up at 9:50 pm. They delivered seven pieces, all of which were damaged except for the mirror and the rails. The headboard had some blemishes on it, but they said a technician could come and fix it. I was told to call the distribution center to set up a date to have a new set delivered. I called and after being on hold for 40 minutes, I got someone who told me there was nothing they could do. I tried again and got someone else who told me that I had to call a different center but they somehow didn’t have the number. I was then told to go into the store where I purchased the set. That store, at 100 Oaks is closed. I have been in contact with my originally salesperson who supposedly “put in a ticket” to address the issue. Now whenever I call to follow up I get immediately sent to voice mail. Also, the narrow chest that I purchased is apparently discontinued and not available at any local distribution center. I was told I'd be getting refunded for the discontinued chest two weeks ago but it is still yet to appear in my account. Being as though it was my understanding that the set would be delivered, I had a junk removal company come and haul away the set that was being replaced. Since we didn’t have any dressers, we had our clothes in totes that we had to get while we are waiting for the set to get here. Additionally, we have a mirror, rails and damaged headboard sitting in our bedroom with no idea when the issue will be resolved. After three more weeks, the dresser and chest were delivered but the headboard was never swapped out for a new one. The delivery people came today and swapped out the headboard but never put the bed together. They said the person who first delivered it should have put it together. One of the delivery guys assured me that they'd come back and put it together after delivered to the next customer. That was six hours ago and they never came back. So now we are up to Oct 1 and still don't have an order fulfilled despite it being created on June 27. The bed isn't put together and the chest that I purchased that was suddenly discontinued and never delivered has not been refunded. DO NOT BUY FROM ASHLEY FURNITURE EVER.

I will NEVER EVER purchase from Ashley’s furniture store! I do not care if they told me I can take an item straight off the floor that same day! I would not even trust that! I ordered a sofa in May ‘20 and was told that it would be delivered on Sept. 2nd. That included a 3 month waiting period with multiple phone calls from me which mostly were not answered and me making trips to the store. They blamed the delay on Covid, but I heard this is what Ashley’s have always done prior to Covid. On August 11th, I was able to cancel my order and was told I would get my full refund. Of course, I am still waiting on that refund! You cannot go to the store because it is closed! How convenient lol. I just want my money back so I can be done with them FOREVER!!!!!!

I ordered my product in may. I was told it would take 2 weeks. They postponed my deliveries 4 times over the course of 5 months. They wouldnt always tell me about postponements they simply didn't show up. I would call and be promised a call back to get things figured out. I'm still waiting on the call back. I will never use them again. They blamed the delays on covid but if you look at past complaints they are centered around the same things. I had to file a claim with the BBB. This finally got me my product. The amount of claims they have against them on the bbb site is crazy. Please save yourself the headache.

No hassle, high quality furniture

The worst furniture buying experience I have ever been through. I purchased my furniture online to be delivered by the DSG-Nashville group. First delivery went by and was notified AFTER the delivery date of delay. Today is now the second delivery date and still no furniture. No email, no call, no nothing. They have not answered my calls or emails. I live 2 hours from Nashville so I can't just show up to the store. I have tried the online chat, I have tried calling the 1-800 number and nothing. The last time I ordered something 4 years ago they put a hole in my door and it took almost a year to get the money to fix it. I would recommend going to ANY other furniture store.

If I could give 0 stars I would. This is the worst experience I have ever had and I am still in the middle of it. We placed an order in MAY, and we were assured that we would receive items in two weeks. We have had SEVEN rescheduled deliveries, with no updates as to why this keeps happening. If you want to call customer service for help, good luck, because all you will do is sit on hold for hours listening to a reel of how "Ashley Furniture is the #1 furniture store for the last 60 years", yet, I have called more than 45 times and not gotten an answer. I have called the customer service line, the store line, the delivery line--nothing. We have paid $1000 as well as our first monthly payment and we are still missing half our order. We cancelled 4 items from the original order as well because the ONE time someone answered they said "these could ship tomorrow or they could ship in twelve months, we just don't know". I have never been so upset at a customer service experience in my life. I work in customer service, and if I were them I would be working my butt off and communicating to resolve the issue. Not taking someone's money and leaving them with nothing. We will NEVER come back to this store, and if I could get someone to answer, I would just ask for a full refund and give what I have back. This is just so terribly disappointing. I am disgusted and appalled by how terrible this is. We work hard for our money, and we thought that spending it here would be worth it, and we have never been so wrong. Shame on you Ashley Furniture. I will warn everyone I know to never work with your company. The furniture is not worth the customer service and delivery issues you will deal with. Do NOT go to this store or company.

This has been the worst experience I have ever had with a retailer. The delivery time, originally quoted at 5 weeks, ended up being 13 weeks. They notify you of delays via text a couple days before your delivery date. We called several times to try and get a better estimate of delivery but they NEVER answer the phone. We finally had to go to the store to get an answer. I repeat, they expect you to travel to the store during a pandemic to get answers to simple questions about existing orders. After 13 weeks the delivery crew damaged several walls bringing the furniture in. They said insurance would call us back - what a surprise, that never happened. We called again - no answer. We would be on our way to the store again to get an answer but it is now "closed for repairs"!! There is also no corporate line to call, you have to deal with the local store. What a horrible company.

Me and my husband ordered our furniture on July 1st with this store and told to expect our furniture around August 14th. However, we received a delay close to the delivery date saying that we should expect the furniture around late September. So, we went to store to resolve the issue, but Manager was not willing to communicate and try to come up with excuses, still we ordered additional furniture because we were newly moved and had to order our needs. My husband went to the store couple times after that and still received the same attitude from manager. We don’t even have an arrival date for our 2nd group of furniture order; additionally, 1st group of our furniture got an additional 3-5 weeks delay today. Even though, sales representatives are helpful and nice, management should be changed. We also understand that corona virus slows everything down; however, it should not be over 3 months to deliver a furniture. (We have also been told that the August 14th supposed to be the date with corona virus delay at the beginning.) If we could give zero star, we definitely would.

Excellent customer service and extremely reasonably cost furniture and home goods. If you go here, you won’t be disappointed!

Once you get someone on the phone it's great.

Great experience and wonderful service from Kyra. We bought a beautiful couch and got a great discount from getting the floor model. Would definitely shop there again.

Kind, considerate and helpful. We ordered just what we wanted.

4 months of sitting on the floor waiting on them to make up their mind on a delivery date while twice a month I getting emails saying “your couch is going to be delivered in two days” Customer service says “we are closed” and hangs up. I am starting to get the feeling Ashley Furniture is scamming and stealing my money. If you know who I am, you know I don’t do this. But this has gotten ridiculous and I am very unhappy with this company.

First I would like to reiterate that I absolutely love my bedroom suite! It is sturdy and gorgeous and I have no regrets except for the experience I had with Ashely which is why this is getting a 1 star rating. Like many stores, things are on backorder during shutdowns of factories, etc...and that cannot be helped but the poor customer service and experience I had is completely unacceptable especially after spending THOUSANDS of dollars with Ashley. Upon the first scheduled on time delivery I received an email confirmation of date and time window for my furniture. But the day before it was scheduled to be delivered I received a voicemail indicating it would be delayed and to call back to reschedule. I called 6 times over a 2 day period and never once got to speak with a real person. I was put in a call queue and was hung up on after 45 minutes on hold each time I called. The only customer service interaction I had was when I went on the website and chatted with a customer service representative. I was then told it would be rescheduled for the next week on the 27th and would receive another email confirmation...that email never came so again tried to call and never got to speak with someone. Back to chat we go! CS chat told me that I was not on the schedule for the 27th and the earliest would be the 30th so I cleared my scheduled to be home but would receive a time window for delivery on Wednesday before Friday's delivery. Wednesday came and went with no email but when Thursday came, I got an email telling me my delivery was schedule for the DAY AFTER (Saturday) on the agreed upon delivery date of Friday. Not only did I have to clear my schedule once again but had miss out on a really important event for a best friend. The delivery men were professional and polite and then told me they forgot the hardware for my under bed storage drawers so it would not be fully assembled until the hardware was installed and that someone would contact me and be out on Tuesday to finish the job. I stood beside him as he called his manager, put notes in the system, and even had me put a note on the ticket before I signed as further proof of work to be completed. I was NEVER contacted by anyone from Ashley or the store regarding the full assembly. I was the one that reached out every single time. I could not even reach my salesperson when I attempted to call the store...it is all forwarded to corporate. Luckily I had access to someone with ties to management and finally had my completely assembled bed on Wednesday (5 days after arrival). I love the furniture but I will think twice about purchasing from your company ever again. poor customer service at his finest.

Today was one of the most eventful days of my life. But thanks to Tony at the Thompson Lane location, my day got a whole lot better. Not only did he work patiently with me as I took an hour to decide on everything, but he also offered me the best protection plan to cover any accidentals. If customer service had a face, it would definitely look like Tony. I will be recommending this location to all of my friends.

What a great place to shop! The manager and staff worked really hard to give me everything I needed at a reasonable price. Superior customer service by all of the sales reps.

Isabelle did a great job in taking care of my purchase...

Very helpful, our sales associate with Isabella and she was very friendly and helpful. They had a lot of options, we went in looking for a sectional and found exactly what we wanted.

Great experience at Ashley Homestore (719 Thompson Lane). The store was clean and inviting and the staff greeted us and offered help, but not overly pushy. Isabelle was very friendly and expeditiously helpful. She pulled pricing options on a secontional sofa, answered questions, and had the purchase taken care of in minutes. All staff members were observing appropriate COVID-19 precautions as well. Highly recommend!

Ashley at Ashley HomeStore at 100 Oaks was so great to work with. Very professional and friendly. Great experience.

They were extremely nice and helped me find a perfect fit for my place!

They lied to us about our shipment days and we had to canacel everything do not recommend

AWFUL EXPERIENCE! Went in to buy a new sectional found one we liked and we were told it would be delayed due to COVID. We were told that we would get an update soon on the order. Well 30 days goes by we hear nothing. I called multiple times and was on hold for over 45 minutes each time before the call just dropped. I called every number I could find and same thing. When I finally reached a person I canceled my order because they still didn’t have an ETA on my order. They said no problem and that it was canceled. Great I thought this nightmare was over. Then 2 weeks after I canceled my order I get a text saying it’s time to schedule my delivery. So I call again same thing on hold for 45+ minutes before the call drops. When I get a live person they tell me that they are going To charge me $300+ to cancel. I tell them that iv already canceled and I gave them my cancellation number and then the lady tells me she will call me back. 2 more weeks go by no call then I go to cancel the credit card I got from them to finance to sectional and they charged me the full price for the sectional. Now I’m on hold again after being hung up on once already with this terrible company. Go anywhere else but here. Terrible customer service!!

Excellent customer service!

Horrible customer service. I still have not received my chase cushion. Its been MONTHS. I cannot get ahold of anyone. I have tried calling and sit on hold for hours only for the calls to drop?? The quality of the couch is awful. I would ever recommend buying something from Ashley Furniture.

Ashley Furniture is always my go to! I buy all of my furniture with them. It's the best quality furniture for the best price. I went in to purchase a couch and ended up getting an office desk, too. Not because I was hounded by a salesperson but because it was so cute, the perfect size, and an AMAZING price. Speaking of salespersons, Ashleigh W. was phenomenal. She was informative, knowledgeable, and didn't try to pressure me into buying something I didn't need or want. Ashleigh understood what I was shopping for and directed to the perfect pieces I needed. Needless to say, if you're not shopping with Ashley Furniture then you're doing it wrong.

Just purchased my first house, and Isabelle Stokes from the 100 Oaks location was absolutely wonderful and brilliant in helping me pick out my furniture. She was so patient and extremely friendly, which is something I’ve not experienced dealing with other furniture stores. I would definitely recommend her to everyone. She will definitely brighten your day, and have you leaving with a smile on your face!

Had a great time looking around for my new bed set! The man and woman that helped us couldn’t have been more sweet. They worked with us. Making sure we were getting what we wanted as best as they could! I felt right at home! Thank you Ashley Home Furniture! I Will be coming back for future furniture for sure. Thanks again for taking exceptional care of us.

My spouse and I just visited Ashley on the 4th. The staff was especially nice and helped us furnish our new apartment in Nashville! They were so flexible with our delivery date. They were able to set it up to correlate with our move in date. They gave us a good impression of how nice the people of Nashville are!!

Our sales person Isabelle was patient & helped us get our chair @ the lowest price possible and it's a great chair.

I was so glad that I decided to stop in today actually I been thinking of getting myself a new Living room set and Thanks to Ashley staff .I was approved and I got myself my birthday gift.Thank you

Tony did a really good job and clearly knows his stuff

DELIVERY DELAY & MISCOMMUNICATION! I purchased a sectional during the memorial day sale. The sales assistant informed me that it would be about a month delivery since they are behind due to COVID. (understandable). We were given an estimated delivery date of June 23rd, about a month from the purchased date. Leading up to delivery date I received no communication so I decided to call the customer service line. Call time was an average of 20-30 mins on hold so I went to the store to get answers. They informed me that it would actually be July 7th and gave me a sheet of paper about COVID delays and that there would be communication throughout the entire process. (notifying me 2 weeks prior etc.) Fine, slightly annoyed as that was not what I wanted to hear but not a huge deal. The WEEKEND before June 23rd I received a phone call and text stating that the couch will in fact be delivered June 23rd. (Great, I thought)...24 hours BEFORE delivery, June 23rd they stated that the couch was actually on back order and they now did not have a date. Flustered. Annoyed. && Disappointed I went to the store to get answers!! I was then informed that the couch would actually be delivered in PIECES. 3 DIF PIECES SPREAD ACROSS 3 MONTHS OR MORE. Wow I thought, I guess my home is now a storage unit for Ashley's product. I asked for a full refund which they honored due to the circumstances. The story doesn't end there. June 23rd they show up to my door with the corner piece of the sectional ready to be delivered. WOW HAHA. We turned them away and wondered how this company is still in business.

I went with my fiancé to get new furniture for our house. And we was impressed by the welcoming and kindness of the workers at the store and we bought what we were looking for. I recommend everyone to check them out

Associate was very helpful , very knowledgeable! Great experience

I had been looking at a particular sectional for about two weeks. I kept shopping around but coming back to it. Today I talked with Mick who was very helpful. He was willing to work with me to get to a price point I was happy with and helped me with making sure I had the correct configuration. Overall I was very pleased with my experience.

My fiancé and I purchased lovely furniture from this store early May. Our sales rep did give us the expectation that our furniture would arrive on two dates. Well it’s 2 months since that date we were originally given. We have called multiple times and at this point they cannot give us a solid timeline as to when it will arrive. At this point, I was highly considering cancelling the sofa, but I keep waiting and waiting since that seems more of a hassle. I know it’s a pandemic and shipping is delayed. But if you’re going to have an item delayed 3 MONTHS please let your customers know ahead of time. Please teach your sales reps to give accurate timelines and not present false information. It’s a reflection of poor business, if you cannot atleast know what items are going to be delayed. I gave 2 stars because I am satisfied with the quality of furniture. This has been a negative experience compared a local furniture store Bliss Home, and I will proceed with giving them my business from now on.

Very disappointed at the moment. Was guaranteed our items were in stock and would be delivered on the day we were moving in. Now 3 days before move in were told half our furniture isn't coming. Worst of all our bed and mattress. This leaves us on the floor. I understand the virus etc BUT 1. We were guaranteed 2. Waiting this late in the game. It's been a month since it was bought and paid for in cash.

They sell the most expensive junk furniture I have ever owned I would never recommend Ashley furniture to anyone they do not stand behind the product they sell.

Clean, great selection and very professional, attentive staff. No hard sell. Super shopping experience! I’ll go back.

sucks.

I had a very friendly experience. I just moved to town and the staff there made me feel very welcome to the city. They really helped me pick out the perfect couch for my apartment living room and didn't force into something I didn't want. I really enjoyed everything they did to make me feel comfortable with the perfect choice for furniture.

Very friendly team, the furniture is so nice and I got a really good deal, however just make sure you check prices against their online as I've caught a few discrepancies

The worst

The customer service their is horrible. We have been waiting for our furniture for over 2 month. & when they finally deliver it. It is all broken. They tell us to come to the store , we come to the store and they are very rude. They will not help anyone. There is no manager to speak to. They will not help. This was the worst experience I have ever had, I will never do business with this store at all. It was so frustrating. Also the delivery came and just threw the stuff in the middle of the house, when they are supposed to take it back.

Tony was very nice and helpful.

Very beautiful showroom and Isabelle helped us and was super helpful without being too pushy. Great products as well!!

Edited from 5 starts to one, review is crossposted from my girlfriend on yelp. We had a great time picking out our furniture. Oreo was great at that, but since then we have been having nothing but problems. I'm posting this in hopes that someone will reach out, as I would like to know when and IF i'm going to be receiving the 5 thousand dollars worth of furniture we've bought. At this time we have no point of contact nor any ability to get a hold of anyone as the store won't return our calls and the call center is backlogged for days. "My boyfriend and I worked with Oreo at the 100 oaks location. Our initial experience was very good, we felt like we were listened to and assisted very well in finding all new furniture for our place. Unfortunately, that's where the good review stops. We were given no other information to track our order other than our sales associates' personal number. At the time of the order, we gave them a date that would be the earliest that we could have anything delivered. We were told not everything had an estimated delivery date yet but a ticket would be opened and we should have that date within 2 days. I called to get an update and was told everything had a date (the date was earlier than we originally told them) except for two items, a section of our sofa and the beams for our bed. Everything else was moved to the date that we asked for originally and was notated in the system. A new ticket was opened to figure out a date for the items, we would get it within 2 days. 4 days passed and no update, I called to get one and the manager of the store told me my associate wasn't available that day and the ticket updates were emailed to her directly but a note would be left to have her follow up. She followed up the next day with a text asking to deliver the items in stock earlier. This was the third conversation we had about the delivery date we needed. When I brought this up, I was told that the associate works with a lot of people and couldn't remember these details even though I was previously told that it was notated. Furthermore, still no dates for the two items but they would call me as soon as they had an update. No update so I called a few days later for an update, was told the store was closed down due to hvac issues and I could call another store to get a delivery update. Called the Brentwood and Murfreesboro locations and could not get anyone on the phone. Finally, today, I called to get an update and was told that all items had a delivery date finally, it was just not for the date we requested, which was fine as I knew things were slow to delivery due to covid. As we started going through what could be delivered, I was pushed extremely hard to have half items delivered (ie parts of the sofa/incomplete bed frame). As I told them no for the second time, I asked for a breakdown of when things could be delivered. Suddenly more parts were missing than before and there were two additional delivery dates one being "sometime in the beginning of July". When I paused the conversation to dig in on why this was different than previously stated I was given a response of "look, helping you track your delivery is not part of my job, I do this because you're my guest. I called you to help you." Let me remind you that none of the contact we had was ever initiated by Ashley over the last three weeks. When I said as much, I was told that I have been attacking the sales rep (I never raised my voice or cursed, only met her with facts about what I had been told in previous conversations). I was told because I was attacking her that she would no longer assist me and I could "just call a store" for assistance. Their store isn't even open. This location is all about the sale and could care less about what happens after that. They have poor communication and organization. Would not recommend. At the time of this post, I still cannot get anyone to assist me."

Won't be making purchases from Ashley again. Delivery showed up to my house today (two weeks after ordering the product in store) and it was ripped, dirty, and missing several pieces. The delivery person did not speak English and I called my in-store sales person, America, who said the only way she could help me is by providing me a customer service phone number. After refusing the delivery, I called the provided number 3x - each time the call was automatically ended after waiting 30 minutes on hold. I need to know how I can get my couch (that will hopefully be in satisfactory condition) delivery rescheduled. I used the chat feature on their site and it took an hour to have someone respond and they have so far transferred me to two different departments. I wanted to write this review while I wait for the next person to 'assist' me. When you spend thousands of dollars on a couch, you expect a certain kind of customer service which Ashley definitely does not provide. They pressured me into purchasing their 5 year warranty on the couch but if I would rather never file a claim than have to deal with Ashley Furniture customer service.

I came to this location on May 4th, 2020 to purchase a sofa. My boyfriend and I decided to purchase the Darcy sectional in the steel blue color as well as a lift top coffee table. Everything went well and our sales person was funny and personable. We paid for our order and left with an expected delivery date of May 8th. Less than an hour after we left the store, we received a call saying that the color I chose wouldn’t be available until JULY, so I decided to just go for a different color and have it delivered May 8. On May 7th I received a call that let us know our Sofa (which was only half of the sectional, the sectional consists of a sofa and a chaise, the sofa is just one arm and then an open end) would be delivered but our chaise would take another week or two, I happily accepted the information because I wanted this couch so badly. Then they called again about a week later to let me know that they could deliver the chaise JULY. I told them that I did not want to wait that long and they told me they could change the model of couch for me to get something sooner and exchange the piece I already had in my home. We accepted and picked a slate color altari sleeper model to be delivered because i was told it was the only couch that could be delivered within the month of May, so I scheduled the delivery for May 26th. I get a call May 24th conforming a delivery, I ask what is being delivered and I’m told I will only be receiving a chaise and a throw pillow because the sofa wouldn’t be MANUFACTURED until July 23rd. I told them that I would prefer to wait until I could have the whole couch delivered at once. I called the store the next day and after about 4 hours and numerous unanswered calls, I called our sales woman’s personal phone and she was able to get us to the manager at the store. We were informed that each time we “changed” our order, we were moved back down to the end of the line so “maybe we should stop changing our minds and order”. This was super upsetting and we asked if we could just be given our couch within a few weeks so we could get this over with, we were told that they would put in an order for it to be done quickly and delivered. It’s been 2 weeks since this conversation and we haven’t heard anything from anyone and we have called the store multiple times and nobody ever answers when we call. Super sick of waiting.

Oreo was fantastic! Knowledgeable, efficient and fun! Thank you!

I rarely ever leave reviews; however, I felt it absolutely necessary to discourage anyone from shopping here. I paid for my couch in full over one month ago and I STILL don't have it. I was given a pick up date of Saturday, May 30th. I called that morning and was given a location. I rented a Uhaul and drove to the location (30 minutes away), when I got to the location it was an outlet store and I was very confused. However, I went in and was informed I was at the WRONG location. They gave me a new location of the warehouse, I wrote it down, and drove an additional 10 minutes. The location they gave us was A STARBUCKS! ...no warehouse in sight. I dug all over the internet to find the warehouse address and finally found it. When I got to the warehouse, I was informed that my couch would not be in for another week. I RENTED A UHAUL AND DROVE 45 MINUTES TO PICK UP A COUCH WITHOUT EVER EVER EVER BEING INFORMED MY COUCH WAS NOT READY FOR PICK UP. It gets better.... I then explained by the time I rent a Uhaul again it will be the cost of a delivery. I asked for a complimentary delivery. They approved this request; however, "because I made this order over the phone, I would need to wait 1-2 days for the ticket to be approved." I DID NOT make this order over the phone. I made this order in person, I have the signed paper and everything. It sounds like someone was trying to get their phone sale quota up and I fell victim to this fraudulent behavior. Due to their actions, I have to wait 1-2 days for a ticket to be sent to corporate and approved to change my order to delivery. And here we are 2 days later..... still NO call. So, currently Ashley has been sitting with the full payment of my couch and I am sitting on my floor. Needless to say, I am young, and have a lot of furniture left to purchase in my life. It will NOT be here. Ever, again. I look forward to spending my third day on a 30-40 minute hold just to talk to someone.

My girlfriend and I couldn’t have been more excited to buy furniture for our new apartment. But, Ashley has ruined this experience for us, and I can’t imagine being more disappointed, upset and frustrated. We will never do business with them in the future. At first, our salesperson was helpful, and we found a sofa and dining room set that we loved. Then, on delivery day, the problems started. We confirmed delivery via text and email. I even called to triple-confirm and was told everything was set for a delivery window of 11am-2pm. On the morning of delivery, however, we received a notification saying our items could no longer be delivered. We spoke to people at the warehouse, the local store and Ashley customer care to get to the bottom of it. Everyone passed the buck to someone else. After a days worth of back-and-forth, WE were eventually blamed by Ashley and the warehouse for not confirming the delivery, even though we have time-stamped confirmations showing that I accepted multiple ways the day before. Not to mention the fact that they no longer had one of our items in stock. So, the local store did us a “favor” by having our furniture delivered on a Sunday. Our dining table was delivered in shambles. Dinged up, scratched, and in a beaten up box. The delivery service asked if we ordered an open box product at discount (we did not). Plus, the table came with no screws and only 3 chairs. So I called to replace the table with a new one. Customer service uploaded pictures to our order, and informed me that I was eligible for a new table. However, they told me that the item is designated for warehouse pickup, even though this has been a delivery order the entire time. I was told to work with the local store to set up a delivery. I went to the local store, only to be told that “the manager isn’t available right now and there’s nothing we can really do.” So, as it stands, I have to rent a moving truck ($100+ in fees) to go pick up my furniture that I paid over $2,400 for in the first place. I’ll be responsible for bringing the damaged table back to a warehouse an hour away, and safely picking up a new one and putting it together. From the jump, this was to be a delivery order, and I was told everything would be delivered and installed with ease. That has turned out to be a lie. In summation, I would recommend anyone reading this to look elsewhere. This has been a disaster through and through. We’ve been lied to, blamed, and taken advantage of at every turn. And, we feel completely hopeless with no real recourse. That’s what you can expect from Ashley Furniture.

I WAS THERE TODAY 05/25/2020 ALL THE PEOPLE WORKING IN STORE VERY NICE AND THEY AND GIVING ME GOOD DEAL I bought 4 ROOMS AND LEAVING GOD BLESS AMERICA

Helpful staff, who asked what I was looking for instead of focusing on expensive items. Checkout process was a snap. Only concern is the delay in shipment of my purchase but I understand the reasons, the pandemic.

Great customer service.

!WARNING! DO NOT BUY FURNITURE HERE - We ordered a Coffee Table and 2 End Tables with delivery scheduled for Monday. It is now Thursday and we have received no contact from delivery about a delay. I have spent over SIX HOURS on the phone waiting on hold since Monday and have received ZERO feedback. We don't know what to do at this point... We have out-of-town weekend plans but cant leave out of fear the furniture may magically appear and sit outside thru the weekend. This has truly been a nightmare

Very friendly and helpful

Thanks to my sales person Kat. Very nice & will get you what you need. My first time purchasing from Ashley Furniture & look forward to purchase more.

Jaie was great to work with. She was very patient with us and answered our questions about the furniture pieces that we were interested in. She wasn't pushy and let us browse at our pace. Thanks for a wonderful experience

Ashley HomeStore 100 Oaks is the prettiest furniture store in all of Nashville. You can find every style from traditional, modern, French county, farmhouse, and glam! There is also a great mattress gallery offering Tempur Pedic, Sterns & Foster and Sealy. Excellent prices. Friendly staff! You will love this store.🤗

My experience with Isabelle was phenomenal. Customer Service is an attitude. Not just a position. This young lady is AWESOME. She went above & beyond the lost art of Service. She is thoughtful, Professional, Patient & Creative. She knows how to LISTEN & Respond accordingly. She assisted my wife & I With a Major purchase. A purchase I really wanted to surprise my wife with for Mother’s Day. Isabelle made it all happen. To the powers that be at Ashley. If You ever lose this young lady. Your losing a pure assist & gem to your company. She is truly irreplaceable.. Thank You Again Isabelle For EVERYTHING!! Mr.H

Had an AMAZING experience at Ashley home and furniture on Thompson Ln. we were helped by Buffie who was incredibly sweet as well as respectful and not pushy. we could clearly tell she had our best interest in mind and wanted to help us find the best sectional to fit our needs and not just get us in and out. Ashley furniture has great pricing as well as incredibly quality furniture and above all else AMAZING customer service that was able to have us in store even amongst the pandemic.

Let me tell you about the absolute WORST experience with a furniture store delivery I have EVER had: Ashley Furniture Stores! Purchased a bed on March the 1st and STILL have not received all of it. It has been rescheduled three times now due to the inability to get all of the pieces of the bed into the warehouse. How are you able to deliver parts of it and it then take over two to three weeks to get the rest of it? IF you can reach anyone in their customer service department after waiting on hold for 30-40 minutes, they will simply say they are sorry. That's it. No attempt to rectify the situation or get the rest of the bed to you any quicker. Just "We're sorry." Yes. Yes, you ARE sorry! Last purchase I will ever make. Will stick to American Signature Furniture like I have for other pieces. THEY actually understand customer service!

I have shopped recently from the store and Oreo helped me out and it was a great experience.

Experienced GREAT CUSTOMER SERVICE from sales representative, Ms. Isabelle Stokes. She assisted me with my online purchases from the beginning to the end. Very friendly and informative. I would definitely recommend her to family and friends...

Went in to replace furniture damaged by a recent tornado. The people were very professional and friendly. They matched the price of the original order with no issues. It was a pleasant experience from a person that hates to shop.

Got our last couch and chair at Ashley’s it’s been a good sturdy couch and chair. Will buy there again

Ashley was great and helped me pick out a mattress. I came in with an idea of what I wanted and she listened and guided me through the steps.

I love the selection in the store. Hubby and I fell in love with the bed that we chose. We just needed a bed this time around. The salespeople definitely laid it on pretty thick while trying to get us to finance a $6000 mattress and adjustable bed frame. We almost just left because it was a bit much. But we really liked the bed so we purchased it. I gave it 3 stars because if the beautiful selection of furniture but the "mattress expert" and cashier just did too much. It could turn a person off and make them go elsewhere.

Finally decided to replace my furniture and couldn't be more pleased with my associate. She was quick to greet me and really listened to what I said was important to me in my purchase. I never felt like she was forcing me down a path. She was incredibly patient as I thought through my choices. She answered all of my detailed questions and spent a good deal of time configuring the best route for me to get what I wanted at the best price. Incredibly friendly and knowledgeable. Great shopping experience that felt focused on my needs.

Brought down price for me. Worked with quick delivery.

What an amazing experience we had! I thought buying furniture was going to either be really exciting or really frustrating. Truthfully, it was a bit of both. After having decided A- we needed a new dining room set and B- we finally agreed on what we BOTH liked, we concluded that C- we weren't finding it at the 4 other furniture places we looked. Either the style was wrong, the price was too high or the service was indifferent. Then we walked into Ashley HomeStore last night. This is their newest location at 100 Oaks. The moment we walked in, my husband and I felt welcomed and comfortable. Our sales associate, Tony, was personable, attentive and knowledgeable. I described what we were looking for and he was able to show us several examples. We found exactly what we wanted, and based on past experience, my husband and I were expecting a slick sales pitch. We were right AND wrong again. Instead of the "What can I do to get you to buy today?" standard spiel, we got, "What's holding you back from buying this set now? Is it quality, style, price or timing?". That's when it hit me. Tony wasn't worried about getting paid from our purchase, he was genuinely interested in our needs for the furniture decision we were trying to make. The sales manager DJ came over to lend assistance and even adjusted the price. When my husband and I said we wanted to sleep on it before making such a large purchase, there was no pressure or FOMO tactics. Which I half expected, but was grateful not to hear. That's why we went back today and bought the dining room set. We didn't finance, we paid cash, and I want to say I never felt intimidated by Tony or DJ as to whether or not we could afford our purchase. Some furniture places want to make it about money first, but not Ashley HomeStore. They didn't know what our budget was like, and they certainly didn't know we were going to pay cash. They treated us like valued guests from the get go. I will always make my future furniture purchases from Ashley. Best buying experience ever.

Very polite and professional!

America, Tony and various members of the team were knowledgeable and very helpful! I left very pleased and would recommend anyone to go and check out this new location and team!

This has been the worst customer and delivery experience I have ever had. My boyfriend and I purchased a dining table and a bedframe about three weeks ago. We chose Ashley because we were told our items would arrive within a week. Upon delivery, the table was cracked. The customer service team said they would bring someone out to repair it; however, we emphasized that we did not purchase discounted refurbished goods and requested a new table be delivered. We were told it would be delivered in four weeks. The bedframe was delivered without rails as we were told they were out of stock. A lack of rails renders the bedframe to be useless as the headboard and footboard were dropped off and placed against the wall in our new home. At that point, we called our sales agent directly who said she didn't understand why we were told they were out of stock, as she was seeing in her inventory system that the warehouse did have the rails on hand. On the day the rails were scheduled to be delivered for the second time, the delivery was cancelled on the day-of as we were told, again, that the rails were out of stock. We rescheduled once more. Three weeks later, the rails were delivered cracked, and, once the bed was assembled, a giant scratch on the footboard (which was previously hidden as it leaned against the wall) became visible. Please note, due to the state of the damaged goods received and the incomplete bedframe order which rendered the product useless we requested to return the items and were told it was not possible, through the return policy on their website says otherwise. As a result of Ashley's terrible customer service, we have been sleeping on a mattress on the floor for four weeks and I have used three of my vacation days to take time off work to be home for the various deliveries (one of which was cancelled). In return, we have a cracked kitchen table and scratched and cracked bedframe. I strongly suggest that you look elsewhere for your furniture. I would have preferred to pay double the price we paid for higher quality furniture and a decent customer and delivery experience.

Very helpful and friendly staff. Good selection of furniture. Happy with my entertainment stand.

The furniture was nice, but the attitudes and looks I was given I wouldn't recommend shopping here. I honestly felt really judged like I couldn't afford anything? Like HELLO?!? What do you think I'm here for to PURCHASE FURNITURE!! I went back to get my money back the three ladies were very impatient with me and VERY unprofessional. They didn't give me time to really think about my purchase and I really feel like that is a HUGE mistake you can make with a potential customer. I will no longer shopping here or give my business here ever again !!

**Update. I was asked to email to discuss situation, only to find it was an invalid email address. How can this company stay in business?? Our purchase/selection time was a pleasure. It went downhill from there. Customer service is horrible! I tried to cancel a piece, they said it was cancelled, called to confirm, had to cancel again. Delivery was interesting. My table came with some nicks and scratches. The driver said a person would be out to repair. Nothing... Called...they said I had to call a different number. Called...they said to send pictures. I did, they said they didnt get them. Sent again...called to follow up, was hung up on. Called the store again, spoke to manager. She simply apologized and said I had to call that “repair place” number again. No follow through, no support for customer. I will NEVER buy from Ashley again, and will be sure to spread the word.

I thought I was at a car lot very uncomfortable high pressure sales

Salesperson Buffy and manager Daniel are great. Made our buying experience very pleasurable.

Great store! I found so many items that i just love!!! Great people and service! I will be back

We stopped in to look at a dining room set real quick just for ideas and before you know it we found one on sale for President’s Day and couldn’t pass up the deal. Tony was great at answering all of our questions. Then while waiting we noticed an amazing bedroom set and we ended up purchasing both! Tony and management were great in getting the paperwork ready for us and we can’t wait for everything to be delivered!

I will NEVER shop here again! Reason being not only did they deliver my shipment one week after the delivery date they brought me the wrong shipment. Ashley is so inconvenient.

Very helpful staff and a huge showroom floor with great options.

I had a positive experience today. Though the salesperson was new, he got me the info I needed and the manager jumped in to help. I was impressed with the number of salespeople and the immediate assistance I received. I had visited a different furniture store the day before and had very poor service. The 4 stars is just due to having to wait a month for my furniture!

Awesome customer service. They did a great job at working to Satisfy my expectations. I will go back again.

I have been waiting on my bed for over two months now. I keep trying to call and can not get ahold of the thompson lane store in Nashville because that’s the one that took my down payment for my bed! I set up an appointment 3 times now for my bed to be delivered and ALL 3 times the store called me at the time In the 3 hour time frame to let me know they did not have all the pieces to my bed!! I have asked to have the delivery fee waived ($175) because I had to leave from work 3 different days because I had 3 different appointments that my bed was supposed to. This has been the worst expierance. This bed was over $2000 and this is the worst customer service I’ve had to deal with. They will not call back when they say so. Avoid this place!!

We have been browsing different furniture stores in Nashville and online too and we have realised that Ashley is truly the best when it comes to quality. They have a variety of options and in different price ranges. Ashley is definitely the One Stop Shop for home furniture. Their pieces are unique and has a class to it!! Isabelle from the Franklin store gave us really good deal!! Excellent customer service!