Ashley Store Nashville, TN

Great customer service, got exactly what I came in for &’ it didn’t take no time.

My order has been delayed twice now with no communication. I only know it's delayed because I follow up the delivery confirmation emails with a call. All I've received from customer service is a "heartfelt apology". Do not order from Ashley.

Great selection. Helpful staff. Some of the sales were very good.

Excellent customer service at this location! Was greeted immediately upon arrival. Discussed my vision and was provided some suggestions. Was able to walk around and view at my own leisure and staff was always close by to support if I had any questions. Highly recommend this location!

I was very happy with the service

Very friendly and helpful

I was extremely happy with the service I received together. The salesman and manager went out of their way to assist me in finding what I was looking for

Gerson was the absolute best! He was knowledgeable and very patient with me. I came in just to look around and ended up leaving with a new sofa!!!

Andrew was very helpful! Quick and painless, we were in and out with a sofa we love.

Outstanding Performance by staff to inform us about the store

We ordered furniture and things didn't go as planned. The order wasn't processed. We went back and this team made it right. Thanks to Gershon, Awes, and KJ for going above and beyond and getting us a great deal!

The display floor was lovely. The salesperson was knowledgeable and helpful!! He was not pushy or intrusive. I was pleased with the product and the Service!

I found friendly and knowledgeable people who helped me find everything I needed. Thanks for listening to me, Paul!

They were amazing and so helpful. They did everything they could to help me. They seemed to always have my best interests in mind. This was the first time I bought furniture new and I don’t regret it.

Staff is not welcoming. Does not acknowledge you there

Not good can't by furniture from store got to pickup from warehouse

Pricey

Lewis Eden was very pleasant and quite helpful. I most certainly return to purchase anything we need in the the future. Waiting for the delivery of the product purchased.

Great place to buy furniture and also they have an excellent customer service Very helpful

We went to Ashley’s looking for a dining room set. They had several on display. I found the one that I wanted. Our sales lady was knowledgeable and very efficient. I will definitely go back when looking for additional furniture.

Andrew was a big help!! 10/10 recommend.

Very great experience. Sales team was excellent in every way and answered all of our questions. Got exactly what we wanted for a great price. Thanks again

It was not easy to make a simple purchase.

Exactly one year ago, I bought a sofa from the Ashley store. This is the worst sofa in my life. People buy a sofa so that after a day at work they can sit or lie on the couch and enjoy their vacation. But it is not possible to enjoy relaxing on this sofa, on the contrary, on this sofa you will have back pain and there is no comfort. Around August of this year, I visited the Ashley store in order to solve this problem, but the staff did not even listen to me and gave me a support number and said that I could only contact customer support. I didn't get through to customer support that day and left the Ashley store. The next day, I called the support service and explained my problem, and the support service operator said that he would write to my email and said that I should wait, from that moment on I waited a long time and no one wrote to me. just 10 days ago, I decided to call the support service again and called, the operator checked my account and said that the warranty covers exactly one year and I was about 10-20 days late and that now they won't be able to do anything because the warranty has expired. It's not my fault. I called customer support in August and was waiting for a callback or an email. I spent my money on something that wasn't of high quality or convenient.

Van and the Manager Krys are the best! Great store, great quality and price, great service!

I had a wonderful experience buying furniture at Ashley Furniture in 100 Oaks. Awes and Andrew took really good care of me. I came back two days later and bought some more furniture because of the service. I chose to pick up my purchase and the warehouse people were great, too.

This is an absolutely horrible store. I just went inside to look for a home office desk and absolutely no one greeted me or acknowledged my presence. I browsed around for 15 minutes and no one spoke to me or asked if I needed help finding anything. I looked around at the sales representatives and they acted as if I wasn’t there. I am a serious buyer and planned to purchase a desk today but instead I left because I would not given any of these people my money. Extremely rude and unprofessional.

Easy going sales people. Company fumbles at the goal line on actually getting your item. Also none of their customer service lines give you a person. Prepare for lots of annoying ‘reminders’ about your furniture. But I am happy with the product itself.

Great experience, in and out within an hour. The team definitely took care of me! They allowed me to move multiple components, to see if they matched! Will be returning

Van was a great help!!

Great customer service JD if he didn’t know and answer his team had him cover . I just want to thank everybody who helped made my purchase a success . Great job

JD was my salesman and he was wonderful to deal with. He worked with me and was patient with me since I kept changing my mind. His suggestions were excellent.

It was a delightful shopping experience; I felt that Van, Krys and all the other staff took pride in their store and went above and beyond to meet my needs. I will be back and highly recommend this store. Thanks for a job well done!!!! One satisfied customer.

I couldn’t have asked for a better experience buying furniture after shopping at this store. The store manager, Krys, is incredibly helpful and amazing at her job. She and her team (JD and Van) made our buying experience such a pleasure and they all went above and beyond to meet our needs and help us find the right pieces. I will be referring all of my friends and family to shop at this store because it means buying from great, kind people.

Krys and her team have been absolutely fantastic to work with during our furniture buying experience. Whether you need a mattress, piece of furniture, or a rug, this is the spot to go in Nashville.

I purchased two sofas from Ashley furniture in Black Friday. Van, our sales person, was awesome. The service was truly 5 star level.

Krys and Van was absolutely fantastic!! I will for sure be coming back to purchase more. Very friendly staff made Black Friday shopping a pleasure.

Very pleasant to work with . They are patient and help you with any questions you have. Loved working with our salesman Van .

Staff were good. Technology was very slow $100 charge for delivery of a mattress is excessive

Excellent service, friendly and fast!

Wes was awesome and most accommodating and very help. Chrys was amazing too

Best customer service ever!Thank you Mr . Van Christian who helped me with my purchase ! very professional and wonderful service ! Love the furnitures .

Paul watts , Awes , Raul ,JD helped us get our dream sectional !!!! Great great GREAT EXPERIENCE! We are very happy with how we were treated and how everyone worked together to get us the best deal and just how easy it was for us to get approved for financing as well ! We will definitely be back for any future purchases!

DO NOT BUY AT THIS STORE !!!! - ITS A SCAM We purchased furniture in Aug. 2024, the sofa came in but the coffee table was back ordered twice. When it finally came in, it was broken, after 2 more months of waiting, the day it was supposed to be delivered, it was broke again at warehouse. So we asked for a refund since they could not provide us with item. Here were are at Nov. 16, 2024 and STILL HAVE NO COFFEE TABLE OR REFUND, AND THE BROKEN ONE IS STILL SITTING IN THE LIVING ROOM!!!!! we are getting the run around with anyone we talk too. They wont answer our calls now and each person we talk too says something different. We had shopped at their Alpharetta, GA store several times but WILL NEVER BUY from here again OR ANY STORE IF THEY DONT RESOLVE THIS ASAP. Evidently this is not a reputable company, each store is independently owned so they dont have a corporation to stand behind them to resolve issues that happen where i can call someone over the local manager to get something done. IF SOMEONE FROM CORPORATION READS THIS, PULL UP MY NAME AND CALL ME to get this resolved because this store in TN is a stain on your name and the manager should be fired for not being able or willing to resolve this issue. THEY MAKE YOU GIVE AT LEAST 1 STAR, BUT IS REALLY A -0

Easy process. Awes was super AWESome.

Lewis Eden was fabulous to work with; very knowledgeable, friendly and helpful. Great experience 👍

There was an issue with my order and as soon as I brought it to the attention of the team at this Ashley’s location they were apologetic and did everything in their power in order to solve the issue. I feel like the communication and assistance that was provided was well above average and would return.

Awes was amazing! He helped so much and I’m excited about our choices!

Thanks so much you make us very good service And we appreciate

My girlfriend and I went here to purchase a king size bed frame. After visiting many furniture stores, we were very impressed with how the sales staff here approached us. They did not pressure us and let us do our thing. Lewie in particular was extremely helpful. He got us an amazing deal and was very knowledgeable and easy to talk to. Krys, the general sales manager, was also very helpful in finalizing the sale and helping us to understand our purchase in what to expect with delivery, assembly, etc. Ask for Krys or Lewie if you come to this location. 5/5 would recommend!

Great customer service and prices.

Listen here DO NOT fall for their warranty protection plan that cost over $400!!!!!!!!! The sales agent, whose name I forgot, knew that we needed to get a new couch because our cat was sick and was having pee accidents on our previous couch. So she PRESSURED us into paying like $420 for this warranty protection plan incase our cat(s) peed again on this new couch!!!! She repeatedly told us that we definitely need this because it will definitely cover cat pee. She told us how simple it was they will bring out new cushions, etc. etc.. ALL LIES!!!!!!! The warranty department is an absolute joke. They don’t even let you file a claim online- the website just shuts down. You have to call several different numbers to find someone to talk to. They first tried to send us a $74 Ashley gift card. lol what would that get us, a pillowcase? then they sent us a “cleaning kit”. Which we told them that will not get out cat pee smell!!! Now we received an email telling us they denied our claim to send us new cushions !!! so I repeat, DO NOT GET THE PROTECTION PLAN!!!!!!!!!!! ITS A SCAM!!!!!!!!!!! We will NEVER SHOP HERE AGAIN.

I had an excellent experience working with Kiersten! She made a point to really listen and understand my needs and worked hard to make sure I found exactly what I was looking for. Plus she was very friendly and down to earth making my time there comfortable and enjoyable. I definitely recommend!

Buying a used car took less time and was much easier. Update we purchased a mattress and adjustable base…a cheaper base was delivered. It was impossible to get assistance until I spoke personally with Wes on the phone and called him out. They were trying wheel and deal with the price to make a sale In the end a mirror from our order was deleted and a cheaper bed frame was sent. Own up to your errors and correct them instead of giving people the run around.don’t bother with customer service either Impossible to reach a live person. HR

Omg!! Krys was amazing! Top notch customer service!

Great deals and excellent customer service!

Very friendly staff who took the time to understand my needs and help me look for the right furniture in line with my budget :)

Wes was incredible and very helpful when I was shopping for a couch. He also went the extra mile to search for a perfect matching ottoman for the couch I wanted. Great experience!

I had an issue with an order I placed because I hadn't ordered enough pieces for my sofa set. I called and spoke to the store manager, Trish. She was amazing, helpful, and quick! The issue was resolved in minutes, and the order was shipped to my home with no issues. It was a great interaction. Would definitely recommend!

Customer service is horrible. Can never get a hold of the store via phone. Delivered the sleeper sofa damaged. Delivery guy said he notified the store and stated someone would be back to fix it same day. That was not the case. In turn I had to file a claim myself and told the part would be delivered in 2-3 weeks and then I needed to reach out to schedule a service date. Part has yet to come in and the couch was delivered in July and it is now September and we paid for a faulty couch with no repairs.

Very courteous and professional.

Excellent and quick service! So happy we went to Ashley!!

I went in the store on Labor Day had found a loveseat on the internet I liked and wanted to see if they had it in the store so I looked around couldn't find it went up to the service desk there I was greeted by Jaie. A very professional outstanding sales representative she took me to some samples that was the same material and the setup like the one I wanted she checked on the internet Warehouse and Found Me one help me set up the 6 months interest-free account when we went back up to the front desk was greeted by the manager both are very polite and don't try to force anything on you but give you choices on things you can purchase like warranties. so when I need additional Furniture I will definitely be back at Ashley's thank you for the enjoyable experience *5*

I didn't end up buying anything at this store but wanted to review based on my experience with Aja. She was incredibly kind, informative, and had an answer to every question we had. Thank you for all of your help, Aja!

We found the perfect couch for us! Thank you for helping us modify the pieces to fit perfectly in our living room.

Freddy was Fantastic and so was the manager Krys!! I would highly recommend buying your furniture from them!!

Jerry was excellent. My couch is scheduled for delivery within a week. Large showrooms and helpful staff.

Very customer friendly and wonderful staff. If you visit there make sure you ask for Awes.

Jerry was very helpful and kind. Everything was perfect. Very Professional 5 stars

A huge thanks to Aja at your 100 Oaks store for helping my Mom select the perfect mattress to replace the one she's been so uncomfortably sleeping on. Aja was so patient and helpful during my Mom's search in finding the mattress with just the right characteristics, firm but comfortable. Mission was accomplished with restful nights ahead!

We worked with sales rep Aja W. And had a fantastic experience. We kept changing our minds re: which bed we would choose. Aja remained patient with us throughout the entire process and generated financial quotes for each bed to help us make the best decision. Aja was also out sick on the day we wanted to buy the bed, but she made sure to pass all the info along to her manager so we could still complete the sale. There was also a few minor hiccups during the delivery process, but Aja immidiately corrected everything for us. We now have a bed and couch from Ashley- great quality and customer service experience so far.

Ashely Furniture has horrible customer service and they are completely useless. I ordered furniture a month ago and am still sleeping on the floor. They tell you a time window for when they will drop off your furniture but show up HOURS after the window closes. This is extremely infuriating and I will never shop with them again or recommend their services to anyone.

Great helpful service.

Aja is incredible! She is helpful, kind and was a joy to work with. She made our experience so much fun. We got everything we need plus more with ease and great pricing too.

Excellent

Sales staff that I dealt with were knowledgeable on the products available and made sure that we were advised of all the available specials that we can take advantage of.

Hard to get to store and Ashley took care of all my questions by phone.....very good service...thank you.

We were well taken care of by Jale. We never felt rushed or pressured. I would definitely recommend others to this store😊

Good store

Our experience was super easy! Hassan was extremely helpful and helped us find exactly what we were looking for.

We ordered a $2000 foundation for our King bed along with a bedroom set and they sent no one to assemble the electronic foundation. So, no bed to sleep on and still waiting for someone to call to schedule a technician to come out. We are extremely frustrated. We paid over $500 in delivery fees. Not likely to shop here again. The process to order the items at the store was painful as well. It took the salesperson over an hour to get the order set due to software issues.

Aja was very helpful, professional and attentive. Highly recommended- you’ll get great service!

Greedy! The place has all their prices higher than Ashley online so when they say they have a sale going on, it’s really not because after the discounts, the price is still higher than if you order online. The store will meet the price of online; HOWEVER they will NOT give you the store discounts as they say that the online price is the discount. I will say I will give Mark 5 star rating for being so amazing. It’s not his fault he works for a greedy franchise owner. This store was way better than the one in Brentwood.

I have trusted and supported Ashley Furniture in several moves in the last several years so I did not hesitate to call them when I again was relocating and needed furniture at the new location. The order process was seamless, no issues, of course! It wasn't until the delivery with missing parts when everything came apart. Promises not kept, Parts not received, time commitments not met, rescheduling not acceptable, not being able to get past the automated chats messaging. It took me days and days to get to a real live humanbeing to try to help me sort out when I could receive the missing parts. It's been over a week and I still not do not have firm confirmation on when I will be receiving the missing parts. Ashley, you are compromising your loyal client base to save money. I am hopeful the owner replies.

We are happy with our purchase but realized the delivery charge for two separate purchases with scheduled delivery on the same day has two separate delivery charges. I think the sales person was not transparent about this and we feel like we were taken for more money The deliveries are to the same address on the same day. What kind of a business does this, especially after we spent $6000. We are unhappy and will not be recommending Ashley to anyone looking to buy furniture or bedding. Not a good look.

Hassan and Brian at Ashley furniture, went above and beyond with me . The location at 100 oaks in Nashville Tennessee. Was very patient with me.

I appreciated the sale person Mark as he tried real hard to find out information and try get me the best deal. I think he was newer because he had to keep going back to his supervisor Christine aka "Chris" After checking out all my options I came back for a second day to buy the couch. The entire time he kept telling me how I could get 10 to 15% off because of their sale. I went to another Ashley Furniture in cool spring where they said I could get 20%. After doing the purchasing there's no 10 or 15% discount. Mark wasn't able to answer all my questions which is okay, because he did try to get the answer. But Chris said it was already discounted so I wouldn't get th 10%, which it wasn't. I would inquire about my military discount because Ashley is military friendly. She said she would not honor it. On normal circumstances I would have walked out, but I needed the couch. I give Mark a 4 stars but this supervisor gets a -10 stars if I could.

First Sales man at the 100 oaks store felt very pushy, and made me and my gf feel very uncomfortable. We then went to the Mount Juliet store, we had a sales women who made me and my gf very comfortable. She made everything great and streamline. But then today we had the delivery of our new furniture. I never felt so uncomfortable with the delivery guy. They did not complete the install and set up of furniture.we had lights that need to be install on our head board. I had to take care of that myself I paid extra for it to be installed so I didn’t have to myself. He then ask me gf to look over furniture, then about 10 seconds later shoved the phone in her face to sign for the delivery. She felt very uncomfortable and didn’t not feel important, she felt like she was just a person and didn’t feel valves. Then they were out the door. They texted the number on file and sent a link for us to leave a review. I was unable to leave one because the number they gave us does not work. Then I called the 100 oaks store for a customer service representative, they gave me a phone number. They phone number that have me was customer service for Comcast. I doubt there ever gonna see this but want everyone else to know. Will not be shopping with Ashley ever again!

Friendly, helpful, respectful staff. I like to browse around first without anyone hovering around me. They respected that. When I needed questions answered, they were knowledgeable.

Great Experience at Ashley! The Staff shoutout to Mark (Sales Associate) and Kris (Manager) were fantastic and provided great customer service! The showroom was very neat very inviting, with a great selection. We will definitely be back!

My experience at Ashley was the greatest experience I’ve ever had a furniture store! Everyone was so welcoming and kind when I walked in. I always want to recognize Mark and Krys! They were a pleasure to work with! Mark is the best salesperson I’ve ever met and he’s only been on the floor for two weeks! I thought he’d been there for years the way he sold me on my sectional! He is very thorough and passionate about his work! Kyrs was the manger assisting but she was great as well. Overall my experience was great and I will be returning!

Mark was wonderful! He met us as soon as we walked in and was very patient while we looked at many different options! He listened to what we wanted and offered suggestions, which was very helpful! The manager was most helpful, as well. We had a FABULOUS experience!

Our experience with Kris (the manager) was amazing. She was very knowledgeable and answered all of our questions. The associate that helped us was unfortunately not as knowledgeable and forgot to apply a previous credit as we mentioned until after the sale was done and could no long be applied.

Wes was my sales rep. He was very knowledgeable and very kind. I recommend going to Ashley, 100 Oaks, Nashville, TN and ask for Wes you will be happy you did.

Aja was very helpful with assisting me with my purchases. She was patient while I searched and helped me find similar items. The store itself is very organized and clean. Great and convenient location here in Nashville.

2 week late delivery but great sales and delivery guys

Absolutely horrendous experience. We bought a couch and ottoman over Memorial Day weekend. The same day we bought the furniture, we received a call from the store saying there was a problem with our payment and they needed to run our credit card again. The payment was pending in our credit card account. They said the payment would fall off and not go through. Thankfully, we decided to wait in case it did go through and we would've been double charged. Fast forward two days and the payment processed, it didn't fall off. I tried calling the store and couldn't get through. I went in and showed the manager the payment. He said it was still showing as needing to be paid on the invoice. The payment wasn't attached to the invoice. He emailed the financial department (since there's no number apparently to call them) to get it fixed. I go in the next day and it's not resolved. Finally, I contact corporate customer support. They fix the problem and had to reschedule our delivery date. We got our furniture late even though we paid. Then the manager calls with "good news" saying the problem was fixed! Yes! I had to take care of it myself! I love the furniture, but in the future I'll go to a different store.

I appreciate the sales person greeting us at the door. (great selection) Letting us look around for ourselves and then being there when needed. The sales person was excellent and knowledgeable. Our purchase was written up in a timely matter and we were out the door in a record amount of time. I will go back to Ashley Furniture for my next purchase. Alex T

My experience at Ashley in 1000 oaks was fantastic. The employee was very helpful and very accommodating with my wants. I will recommend it to anyone who's in need of furniture and home decor to go there. I know that I'm going back sooner than later....

Justyn was great to work with. Answered all my questions and pointed me in the right direction without being pushy.

Wes was a great help, patient and not pushy.

My daughter & I had an amazing experience this morning with Jaie. She was very helpful in finding everything my daughter needed for her apartment. It was a very pleasant experience!

This was the 3rd Ashley's we visited in less than a week. This salesman was very helpful, knowledgeable, and simply awesome.

Aja was extremely helpful and laid back. I didn’t feel pressured. I felt heard when explaining my vision

Great service and willing to be very patient. I’d recommend.

Aja at Ashley went above and beyond to help me pick out furniture for my first apartment!

Aja spoke with me over the phone regarding the Cambri sectional that I loved. She was able to work up an invoice efficiently and get me at a price point intended and she also applied a discount.

I love the furniture in this store 🥰

Aja was amazing! She worked so hard to find us delivery when we needed it & was so very sweet and kind as well as professional!

Incredible shopping experience! Madison Ceccarelli was extremely helpful and informative and made the shopping experience pleasant and stress free!

Asia was very attentive and was extremely helpful.

Went in for silverware and stools. When an associate came up and heard what I needed, she said they didn’t have it and that I should leave. Will not be coming back to any store

We recently purchased a set of nesting cocktail tables from the Ashley Store located at 719 Thompson Ln #1, Nashville, TN 37204. The staff was initially very helpful during our purchase process, which amounted to $960. However, our experience took a disappointing turn when, after waiting for 20 days, we received a damaged and scratched item. The funny thing is they were to refund us $80 for the damage done for the item that costed us $960. That is a disgrace. Despite numerous calls and emails to address the issue, we have not received any satisfactory resolution. Each time we reach out, we are met with redundant inquiries, making us feel as though our complaint is not being taken seriously. This has been our first and undoubtedly our worst experience with the store. We cannot recommend purchasing from the Ashley Store due to their lack of accountability and responsibility for their errors. It is disheartening to see a company prioritize taking customers' money over addressing their concerns and rectifying damages. We would do 0/10 if there was such kind of option.

Amazing service and quality product!!

Well , they sent me a damaged item and then it was very hard to reach them out and find a solution, really frustrating.

Very professional and knowledgeable about the purchased product . Wonderful furniture sales associate, inviting atmosphere.

Sales Lady was amazing. Found what i needed.

Jaie was extremely patient when handling all of my changes and questions. I’m really happy with my decision to buy from her.

Madison, who had an absolute wealth of knowledge and was able to show us furniture both in the store and online that aligned with our preferences, helped us pick out a great dresser and nightstand. It was an easy process and Madison explained everything really well.

Jay was very helpful and knowledgeable. She took her time to insure we were satisfied with our purchases. I will surely look forward to returning to this Ashley store to use Jay’s help and expertise.

Amazing experience and the store manager, Chris, was absolutely awesome! I’m very pleased!

Madison was a huge help: very friendly, super knowledgeable, and provided fantastic service.

I worked with Asa (maybe Asha - I missed the spelling, sorry!) and she was AMAZING. If I could give 6 stars I would! She was so patient and kind and made sure we were taken care of completely same day as we were coming in from far out of town. Will absolutely be going again!!

Ellie made our experience as perfect as we could have asked. She was super friendly, knowledgeable, and made sure we understood everything prior to us purchasing our couch. 10/10 would recommend.

Sales people were very helpful. A great shopping experience

Krys at Ashely Furniture was incredibly knowledgeable and helpful with my recent purchase! We will be coming back!

Ashley was great with her overall patience, customer service, and listening to ensure we had a wonderful experience and received exactly the furniture that we wanted.

Julia was super helpful!

Krys was excellent. She was kind and patient with us as we decided on the best new furniture for our house. You have great employees at this location!! Thank you Krys!!

Absolutely AWESOME Service

Ellie was awesome she asked what we were looking for took us straight to the product she thought would fit our needs the best and we purchased it. Thanks again Ellie

I came to pick up a rug and it's not in a box or wrapped I asked Ryan boorsma the manager can you put in a box or wrap it Ryan boorsma the manager looked at me like it's not my problem Do not buy nothing from the store

Madison was a great help!

Ellie was amazingly helpful, knowledgeable and friendly!! We have pets and that was taken into account when making recommendations. Overall a terrific experience. Definitely recommend.

Best associates ever! So helpful and friendly!!!

Wonderful service with the people Krystal was amazing and so was Madison

Ellie, was awesome she helped with all the questions we had and she worked really hard to get what we needed and wanted 😄.

Julia was super helpful! She made my experience very easy, and she went over and beyond to ensure that I found the exact match for my kitchen table and chairs.

So so nice! And Ms. Asia made the visit so easy and enjoyable. She has so much knowledge too. That woman needs a raise for sure!

I just moved to Nashville and I have eccentric gay needs and tastes material and price wise! They got me approved for what I wanted and more AND threw in cheap delivery! Thank you Ashley furniture and Nathaniel give that girl a raise!! Again thank you guys

Ellie was very friendly and resourceful. Not regarding Ellie but the store they should not have a scripted greeting. Just have them be their selves!

We went to Ashley in Nashville. We had a great experience. Namla knew exactly what we wanted, and she was great to work with. Her attention to detail and complete dedication to meeting our needs, was a pleasant surprise. I highly recommend Ashley’s in Nashville and ask for Namla.

Went in looking for a new bed and came out with not only a great bed (serta king) with a adjustable base ,but also a great deal. Ms. Aja and jaleesa are very knowledgable about the products and were able to get me a price that fit my budget. I will definitely be returning to furnish the rest of my apartment with them.

I always shop here nice, cool & kind staff. I recommend

Julia was SO SO SO patient with me, she offered great customer service! She never rushed me once and offered great advice and opinions to help me with my decision. She considered both my budget and my style! Would not have wanted anyone else to work with! She is a great asset at Ashley’s!

We purchase a $2600 mattress and The salesperson added a $150 mattress cover to my purchase and once I discovered it was not necessary, would not refund the $ even thought we never even opened the cover and returned it to the store brand new. The store manager was incredibly rude and dismissive when I spoke with her. Terrible experience I will never buy anything from them again

Everyone was super nice and extremely helpful with finding couches and a mattress for my first apartment !

Great experience with Josh.

I went to Ashley in search of a comfortable, reclining chair. Namla came up to me quickly and was incredibly helpful throughout the process. She showed me plenty of options, gave me a good discount, and helped me find a perfect chair to be delivered in 2 weeks. She didn't push me to get the most expensive one either, which is always appreciated. Definitely will be back for my next furniture need!

Amazing service. Rick made everything clear and he had a supportive team to back him. Thank you for your service and for helping me purchase a comfortable couch!

Jaie was very kind and helpful, not pushy, and efficient when I got into a time crunch.

Nice selection of furniture. Bad service, everything was put on the boss because employees didn’t seem to know function in a working environment. Have to understand the job to get the job. Extremely unsatisfied with their services .

Went in just to look around but left with so much more. Namla took care of us furniture wise and Jaleesa took care of us from the finance dept. We only had to literally put $1 down and we walked away with Sleeper sofa, loveseat, and recliner. They both were very nice and informative and honest. They really were in the business of helping. I will definitely be back. Really great experience

Worked with Julia. She was super nice and helped us save money through certain promos and packages.

Aja was absolutely amazing helping me select my first mattress for my apartment. She was patient with me and very informative. So glad I decided to come in store!

Would not buy anything from here!!! Do not trust anything Namla or the manager say! Went to look at a couch. Namla seemed great at first. Was told getting white glove delivery, had them price match Namla came back and said ok we can do it. Took an hour called back and said alright we will take the couch. She specifically said do not accept any delivery without signing for it if ANYTHING is wrong do not take it and reach out to me immediately. Couch was delivered guys dropped it off And went to walk out, not take it out of package or setup or anything. asked don’t we need to sign for this they said nope doorstep drop off and walked out right away. Once we got the couch taken out of packaging there is a big black stain on a white couch and one of the arms are defective. Reached out to Namla who was off that day and was supposedly very upset about that and the next day when back at work and talked to her manager said oh well to price match it they took off the white glove delivery which was only supposed to be $99, yet charged $80 for doorstep drop off. In their policy it says Customer has to review and sign for any goods delivered. Delivery drivers forged the signature. Have constantly reached out almost every week and Namla has said 7 times over the past 6 WEEKS her manager who is very snakey has been “reaching out to higher ups as we speak” yet it has been over a month and a half without any updates coming from them and we get the same answer every time we reach out. AVOID this Ashley Furniture and do not buy anything from anyone there!! You will be deceived and they will not fix or stay true to their word! Have given them more than enough time to make this right and they don’t.

Friendly and helpful

Great experience at Ashley! Highly recommend!

I recently called this Ashley location about a problem with an online order. The phone was answered by a very friendly and knowledgeable woman named Jaie She helped me resolve the online issue and invited me into the actual store to look around. When I got there I was greeted by the same friendly person Jaie She showed me around and I made a purchase and I’m considering another purchase in the next few days. She’s a great asset to your company. It’s extremely difficult to have great associates like her that really knows her furniture and has a real nice personality with the customers Mike A

Everyone was so great! And very nice!!

Ellie and Jai were the most friendly and gracious in walking us through the process and making sure we were well taken care of. Would recommend them and Ashley Homestore to others in the future.

I came into the store looking for a bed, but undecided on what exactly I wanted. Deondre assisted me and all my indecisiveness. He found the best deal and even found, hard to find, Velcro pillows I was looking for! He spent a huge amount of time with me trying to help. He was patient, funny, extremely helpful, and got a better price than what was expected. Great experience

Rick & Kris were absolutely amazing and so helpful with finding us the perfect couch for our home! I recommend everyone to ask for one of these two!

Great experience! Super simple and easy! Rick and Kris were both amazing!

I placed an order with Namla over the phone, and she made the process simple and efficient. She put the order together for me and sent me an email. All I had to do was confirm accuracy (it was perfect) and make the payment. Very satisfied.

Ellie was a knowledgeable professional- excellent to work with!

Asia was outstanding!! She was excellent in every way.

Sales staff was knowledgeable and very friendly

We came to the store on Nov 18th and in the store we were treated great. We were given a delivery date of 12-7 and told to get our furniture gone before the delivery. We have a grandson our Couch and our so our table and chairs. We were called the day before the order stating that part of our order was on Back order and they set us up for 2 weeks later on the 21st. We were not happy cause we were getting to Christmas and we have a very large family who was coming for Christmas. Then we were told on the 20th that we would not have furniture until the 4th of January so therefore we were not going to have the furniture for Christmas with our family. Then we were told 2 more weeks and then they wanted to put it out another week and after we had a major discussion about it I got a message that it would come on Jan 25th, it was delivered and the delivery people were great, only problem we did not get both plugs for the reclining couch but they say it will be mailed to us and that is fine.

Rick was great to work with. He is knowledgeable, professional and most importantly kind. My experience at Ashley was a pleasure due his experience and customer service focus. He goes the extra mile, which is always appreciated!

Great service! Very friendly staff!

Namla was helpful and quick and the atmosphere was peaceful and relaxing. I will definitely be coming back here when I upgrade my couch!

My roommate and I had a great experience picking out an accent chair here! Namla was super helpful in getting us what we needed!

Namla and the team are the absolute best. Honest, proficient and inviting with all the knowledge to get you what you want and need. Helped me find exactly what I am came in there for with the best deals.

Josh was awesome! My wife and I decided to stop in to just take a look after already being set on a furniture package from another store! Needless to say we didn’t leave without purchasing our new living room set bc Josh was able to work up a price that beat the other store and we got much higher quality product…..Ask for Josh Lanius and he will make sure you get taken care of!

Was greeted with just the right amount of information and then left to my own. Associate was ready with all the answers I was looking for and ultimately found the deal I was looking for! So excited for my purchase!

Had a wonderful experience with the 100 Oaks location and our floor associate Nemla in our search for new couch. Was able to get a fantastic deal, and had it delivered shortly thereafter and it has been excellent. She was so easy to work with and made us feel super comfortable and I was beyond impressed and she played a large part in our decision to make the purchase. Would recommend her and this location to all my friends/family

People are nice and helpful got exactly what I wanted ‘ will go back !

I ordered furniture via phone as I live in a different state and needed furniture for an apartment in Nashville. Madison was extremely helpful and patient throughout the entire process.

Rick was very helpful and knowledgeable. We found the perfect chair for our home- SO comfy. Rick made the purchase process and setup for delivery very easy. We have purchased with Ashley before and always look to them for quality service and a great product! Highly recommend!

Completely happy with Ashley Store employees and all the assistance given. Have not taken delivery of new furniture yet, but soon. Overall very pleased!

Fantastic service and a great price on a two piece sofa set. Super friendly staff and fast service

Amazing shopping experience !

Jaie was very helpful and patient while helping us decide on new furniture. The presentation of the store was inviting and comfortable. The whole purchase process and details were explained very well to us to help us make a decision. Thankyou!! Update: They have a clause in their purchase contract that permits them to repair brandnew furniture as opposed to just replacing the item and fixing on their own time. It is a disservice to the customer because that's another day you may have to take off work or reshuffle your day to accommodate repair for an item that is supposed to be brandnew with no defect. Do your self the favor and don't purchase anything from them. You will regret having to constantly reschedule as their contracted repairman makes his own schedule and shows up whenever regardless of time window. I received a damaged couch. They do not keep their word and communication between them and their service providers is seriously flawed. No sense of urgency at all. That was my first and last time buying furniture from this company. Not worth the stress.

The Ashley team was extremely helpful! Chris, Ellie, and Josh were very responsive and so helpful. Our entire experience was a pleasure!

Excellent service

This was my first "big adult" purchase in almost 10 years. But I am very pleased with the professionalism and ease with this company and Mr. Rick and his supervisor provided me. (Sorry I forgot her name.) They made me feel comfortable and not like I was being taken advantage of. I will definitely be returning to do more business there in the future.

Had been looking at their online website for Living Room furniture for about a month. Finally decided on the style and collection I liked and knew it was time for an in person visit. Had 2 choices of locations to choose from, both equal distance drive. Picked the Thompson Lane store and was glad I did. Madison, the Sales Associate helped walk me thru what I had found online, the choice of colors, the right size and accessories I wanted. Set up and scheduled a delivery time. Completed my purchase and had an option to finance interest free for 12 to 60 months. Picked the payment terms I wanted and completed the transaction. With the manufacturer and extended warranty on my new Living Room suite I’m covered for the next 5 years. With the extended warranty, if I don’t use it, I get a refund for the amount! Thanks for making the process Convenient and Enjoyable!!

Made my moving experience a breeze!

Robert with customer care was Amazin! Mr. Dunaway with the BR store was patient and helpful! My only complaint was getting someone to listen as I attempted to do what everyone was telling me to do! After 3 hrs invested Robert and Mr. Dunlap made sure the customer was taken care of!

Aja was the best!

Ellie was professional and fantastic! Very Helpful and friendly!

Asia was super helpful!!!

Krys was absolutely so amazing to work with and she spent so much time making sure we were getting what we liked and needed! 10 stars for Krys!!!

Very helpful, friendly,went out of her way to find things for me

I bought a furniture set for my new house and couldn’t be more happy with the service I was treated with. Elizabeth P. was very personable and went above and beyond to explain everything to me and gave me every option on the table. Her service allowed me to finally buy a furniture set after a month of looking. Very pleased with my experience!

Ellie was incredibly helpful and personable. My first time buying a new couch and she answered every question in an honest and helpful way. You can tell she cares about her customers and making sure their needs are met!

would not recommend, ordered some stools and a table both stools were broken and when we went to complain they said it would take months for them to be able to fix them we paid extras for them to set some beds we got from there and all they did was deliver them and they didn’t they said that they only got instructions to deliver it customer service is a -1/10 our order was supposed to get here 2 months after we ordered and it took 5

Aja was amazing. She helped me via phone made me feel comfortable with the decision in the purchases I want to make and she also when I arrived at the store was ready to help me close the deal she had everything figured out and the process was streamlined each of the employees when I entered greeted me made me feel welcome, and that my needs were valuable .

Very knowledgeable

Ellie at Ashley store was very helpful in the furniture buying process!

Do not shop here they are an absolute nightmare to work with. Placed an order with Rick and paid for white glove delivery. Started getting calls asking when we wanted to pick up the furniture and that it could not be delivered. On the day we had scheduled for our delivery and cleared our schedules to be available for the delivery window, nothing came, apparently an employee had switched our order to pickup. Had to reschedule delivery for two weeks later. On that day, they delivered us HALF A COUCH. Not only was it only half of the sectional we bought, it was the wrong piece (left facing instead of right) because Rick entered our order incorrectly. So we call a bunch of times, cannot get through to anyone at the store. Go into the store in person and speak with Ryan, the manager, and are told they can't process exchanges on a weekend, expect a call back on Monday. Monday comes around, Ryan is out, apparently no other employee can access the record that he was working on. There's nothing that anyone can do to get us the furniture that we paid for. Absolutely insane, zero customer service.

Rick Walkush was AMAZING. Didn't feel like I was pressured into making a purchase, helped us find the perfect fit for us. He really understood the process and educated us. He didn't push for us to make a sale and we were able to make the best decision within our budget. We definitely plan on coming back to purchase more pieces from Rick and the Ashley team in the future!

My experience was excellent. I was encouraged to wandered the store and found just what I wanted. The staff was very friendly and knowledgeable. They informed me of all my options.

Good service and they seem to understand the business and all the fabric quality.

My experience was excellent.

The information you requested from me was unnecessary as well as time-consuming. Such as, my home address, my license, and verification of my credit card. Although, the amount of my purchase was only $14.00. What if I had made a $1,000.00+ purchase. I saw a sofa that I really liked and i planned to bring my husband see the sofa. It was the price and he too would have made the purchase. But, your store process is to DEMANDING.

Josh was very helpful and patient which made it comfortable and easy for me with my purchase...looking forward to visit again and shop..thanks!!!

Read the fine print... I received a damaged couch, At first I was told I would get a new couch, That was far from the case. In the fine print ashley has the option to repair. The company they use to repair is weeks out on appointments. I spoke with sales person, Assistant manager and manager. All continue to give me lies. Each said they would call back but did not. The assistant manager told me. I should feel lucky if I got an appointment within 12 weeks of getting my couch to get it repaired. She went on to tell me that I should have read the fine print. Laughed and thought it was funny. I was stuck with a broken couch and nothing I could do about it. The repair company canceled appointments, That I had waited for weeks. In the end the couch could not be repaired and Ashley finally agreed to give me a new one. However delivery was backlogged so it was three additional weeks before I received it. Bottom line you're taking a chance when you purchase anything from them. They could care less. And unless you stay on top of it, you will never get your item repaired or replaced.

Did exactly what should be expected. Nothing more. Nothing less. We paid for our products, Ashley delivered. Everyone was nice.

Madison was so professional friendly and attentive She helped me to find what I needed Went in thinking about a new recliner But I more so needed a love set She found it !! Can’t wait for delivery I’m hoping it’s as comfortable as what I sat in at the store 🙏🏾 She was so pleasant I’ll work with her again …not being able to use cloth furniture due to allergies I’m hopeful the faux Leather will help … Great sales lady Tks Debi

Quick, easy, and great selection!

Great customer service!

Madison was patient and knowledgeable of the merchandise and specials. Very sweet person too.

Very professional service with a good selection of products.

Staff was friendly at first but when asked about online pricing their attitude seemed to change a little. We elected to pick up our furniture from the warehouse due to delivery. Once we arrived home with our new sofa and began to remove the plastic wrap and padding we discovered the couch had a cut on the arm that appeared to be there from the factory and also missing the legs. When we called the store the store manager was very condescending and they said there was a no return policy and we would have to wait to hear from a technician about scheduling a visit to assess the damage. In the meantime we have a couch that can not be used and in the way for the lack of alternative storage and a large party event scheduled within the next two weeks with no better solution. This is very disappointing, especially considering how much money we have spent with Ashley throughout the years. At this point it’s highly doubtful we will ever buy anything else from this company.

Receiving spam from this place to my phone and I’ve never been. Unethical attempts to garner reviews I guess

Rick was most helpful! Very good at what he does. Was not overwhelming one bit. I will certainly be back for future purchases.

Everything went well.

Great product and easy pickup from the distributor center. Easy installation as well. Thank you

The lady was so sweet and helpful

Namla and Jaie for the win! Thank you for taking such great care of my son and I. Looking forward to sleeping great in my new bed and mattress.

Great experience, super easy and efficient. Namla was very helpful!

(Translated by Google) I felt very well taken care of, the salesperson was very kind and answered all my concerns and also helped me with my decision by informing me of the great benefits that Ashley offers. Thank you very much 😊 (Original) Me sentí muy bien atendida, la vendedora fue muy amable y respondió todas mis inquietudes y además me ayudó a mi decisión informándome de los grandes beneficios que ofrece Ashley. Muchas gracias 😊

When I walked through the Ashley showroom doors, I had no intention of buying an electronic bed! I went to look for a reasonably priced, durable love seat. When I walked out of the store, I had purchased a love seat, sofa and electronic bed 😳 (I spent about an hour on the bed and didn’t want to get up!). I worked with sales associates Jaie and Madison-no pressure just helpful input as I decided to make the purchases. I’m so happy that I will be sleeping more comfortably than I’ve probably slept in a decade. The sofa and love seat will go to my vacation cabin miles away from my home…but Ashley delivers to this rural zip code twice a month! Thanks to Jaie and Madison, I feel like I won the lottery!

Found what we needed with the help of Namla, whom was very sweet and patient with our picky and indecisive style. Couldn’t have been happier with our experience.

Namla and the rest of the staff were great to work with.

Great customer service by Namla. I’m very pleased!

Aja Washington helped me immensely in picking a piece of furniture that best meets my needs. She approached my situation with a focus on customer satisfaction and worked tirelessly to give me the best deal she could find. I greatly appreciate the time she spent working with management to ensure I got the best deal available. I’d absolutely work with her again and I incredibly appreciate the effort she put in to give me a great experience. Thank you so much Aja!!!

Krys and Ellie are two of the most knowledgeable and kind people I have met. My whole experience multiple times has been easy and enjoyable! They both care for you and want you to get the best for your apartment or home! I’m heading back there again to buy more.

(Translated by Google) Excellent (Original) Excelente

I walked in and started browsing and was greeted by a friendly associate. She was knowledgeable about the products and made sure I seen additional options similar to my preferred couch. Ellie walked me through my payment options and was fun and personable throughout the entire process. Despite her being new and having to receive help from colleagues (who were equally nice and helpful) the process was still smooth and enjoyable. Would recommend this location! Excited to receive my couch.

If you don’t want stress and a headache, shop elsewhere!! Ordered a mattress and was promised they would haul away the old mattress. When the delivery people arrived, they said they wouldn’t take the old mattress because it wasn’t in the order!! Took over a week to finally get it removed and that was after getting help from the corporate office. Shortly after purchasing, the price dropped considerably. Requested a price adjustment and this took probably over 20 phone calls with the store and the corporate office to finally get it. The manager says he’ll call you back, but never does. Extremely frustrating situation!!

It’s been a disaster from the time I walked in. I would never recommend this store to anyone.

All of the staff were simply amazing and went ABOVE AND BEYOND to assist me with purchasing furniture for my new apartment. Their joyous and kind personalities certainly made me feel like I went to the perfect place for all of my furniture needs! I’ll certainly be back because they truly embodied providing EXCEPTIONAL customer service to their customers!

Bought mattress and foundation. Foundation came with no bolts or screws to build.

my wife and I worked with employee Jaie and she was excellent. Jaie was focused in assisting us, has excellent communication skills and especially superb business acumen. Cordially, mike and rita bates

We had a very nice experience with this location. Our floor associate was Rick, he is literally the best. He made us feel very comfortable with our decisions. He informed of all promotional options, financial advisement, and life advice. He is definitely an all in one. Very wholesome!!!!

I received excellent customer service and patience with from my sales rep.

Great store and awesome staff. Came in with the wife looking for a couch and some other furniture. Namla was super helpful, friendly and up beat. Her and my wife hit off instantly. She helped the wife find exactly what she needed. Kris was super helpful and friendly as well. Definitely will be back to this store for other needs for the house.

Our experience with Jaie was excellent! She was very descriptive of each product and very attentive to our needs. I felt good about my decision because she helped every step of the way. Perfect experience

Aja is the best !!

Aja was very helpful and friendly from the start, we got a great deal on a solid wood quality table and the pickup process was very easy. We are very happy with our purchase

Both my mom and I were helped by Madison on multiple visits to Ashley. Madison even took my number and texted me pictures of bed options from online website. Nathan also helped me during my purchase. Both employees are super knowledgeable, helpful, and friendly and my shopping experience very enjoyable.

Amazing customer service Rick did an outstanding job. Would give 10 out of 5!

I went in just to look and Madison did a great job at just answering questions and next thing I am getting a living room suite, which I am happy with. Thank you soo much.

Aja from Ashley was very helpful. She was very knowledgeable and work to get us the best deal that she could. Big ups to the Ashley staff.

Jaie was very courteous and easy to work with. The process was very quick and easy.

Namla and Krys went out of their way to assist me with my purchase in TN while I am in NY.v They figured it out for me

Nathen was an AMAZING sales representative and went above and beyond to help me find the matching loveseat even tho it was discontinued!!

Just don’t bother. Trust me. It’s a scam, simply put. I bought the 5 year warranty less than a year ago. The seams of my couch have already ripped in 3 places and they’re refusing to cover it. It’s disgusting and should be illegal. Don’t let the nice salespeople trick you. They don’t care about you or your couch lol.

Nathan Price was very friendly and professional. He made sure I understood everything that was happening.

Fantastic service from start to finish

Great experience!! Aja was great. Worked hard to find us the best Loveseat!

Very knowledgeable staff. We enjoyed shopping here. Will come back

A lot of different pieces to choose from, great prices, and great customer service!

Madison was great! Very professional and friendly!

Excellent service! Made everything flow smoothly! Thanks!

Maddy was knowledgeable and patient. Super fast delivery!

This place is exceptional! Great customer service and transaction was easy and fast. Needing a bed and mattress next. Will definitely be back to purchase at Hundred Oaks store.

We had a very thorough shopping experience when trying to find the right living room set for our living that had specific measurements. Aja helped us the whole way through a lengthy shopping endeavor. She was incredibly helpful and made our experience very enjoyable and less difficult.

I couldn’t be more pleased with the couch, and most importantly the customer service. I was able to price match for an amazing deal. Talk to Nathen, he will hook you up!!

Aja was so helpful. I found a beautiful couch that will be delivered soon!

Madison and Chris were so easy to work with. Both did a great job of follow through and going the extra mile to help ensure a delivery was expedited for a special case scenario. Definitely would recommend buying from this location and especially from Madison or Chris!

Krys, the store manager was incredibly kind, knowledgeable and professional. I was juggling multiple tasks on my brief visit and I needed to get my new rental home furnished for the move when I returned to Nashville. She was so patient, helpful and responsive! This is the first time I’ve purchased anything from Ashley and Krys has made this a wonderful experience so far!

We worked with Chris to find a new couch and recliner that I had already chosen via the Ashley website. First, I spoke with her on the phone, and she verified that there were models on the store floor to "test." She also verified that the warehouse had a couch and recliner available. Upon arriving at the store, she greeted us with warmth, showed us the furniture, answered all our questions, handled, all the paperwork, and helped us set up delivery for the next day. Chris was the epitome of friendliness and professionalism. Our furniture was delivered as scheduled, and we love it! It is so comfortable and looks great. When I next need new furniture, my first stop will be the Ashley Home Furniture Store.

I have never been treated BETTER by a salesman my entire life. My wife and I are very tattooed and often don't get service at such places. Took us 20/30 minutes to get approved for our dream bedroom suit and mattress. ♥️ Delivery two days after. Amazing service.

Jaie, the sales person was super helpful!

Both Ryan and Nathan were super patient as we worked thru an issue with progressive leasing for two hours. Super helpful! I would buy from this store again!!

Very friendly and helpful in obtaining our furniture. Jaei helped out a lot with her knowledge.

Don’t believe these 5 star reviews. They’re definitely buying reviews. This company as a whole is an absolute joke. You won’t be satisfied if you ever even get your furniture. I went back and forth for 3 months and ultimately just canceled the order. They’ll tell you whatever they need to get the sell and then fall flat on their face when it comes to actually taking care of you. Getting what you need from here is harder than R. Kelly in a school zone. I’d rather vote Joe Biden in for a second term than deal with this pathetic excuse for a business.

Great experience. Madison was great.

I had a very sweet sales lady and they were very kind and stayed open later just to accommodate me. Lovely furniture as well!!

Made my purchase over the phone. It was simple and Chris was most helpful.

Nice store. Staff are friendly and very informative.

Went shopping for a bedset. Picked one out and this lady couldn't sell it to me because she couldn't find a physical price tag. Ended up bringing the whole team over and it felt like they were all panicking. I waited for about 15 minutes before deciding to just leave and not to deal with their nonsensical bafoonery. Please find a better way to accomodate your customers than panicking over a laptop.

We were met by a friendly and professional sales associate who was very helpful.

Staff were very friendly and knowledgeable. Looked out for the interest of what I needed and wanted 👍 They have earned a future repeat customer!

Had a good experience. Our sales person, Madison , was very knowledgeable and helped us find what we needed.

I found a few things I really liked. Yet not much for the apartment dweller

Madison at Ashley 100 Oaks was exceptionally knowledgeable and helpful. She provided a comfortable environment for me to choose the sofa I wanted without pressuring me into anything I didn't.

Worst experience with a manager I have ever experienced anywhere from Kris at the Thompson Lane location. When buying furniture for my entire home I just finished remodeling, Kris offered a % discount that was agreed to prior to checking out. After telling her to remove the $600 protection plan that was added to the ticket without even mentioning the plan or what it was, the manager Kris then lowered the furniture discount she had previously offered (only seconds before swiping my debit card was this protection plan mentioned at all)…. Obviously I was upset and frustrated about Kris backtracking on the previously offered discount and trying to tack on this ridiculously priced plan and was ready to go purchase my furniture elsewhere. This manager told me (customer) to “never come back” after realizing she was losing the sale because of her own dishonest tactics. I have never been so offended or embarrassed…as she yelled this in front of other customers in the store. This is absolutely the worst customer service I have ever experienced in my 44 years as a consumer, and DSG/Ashley should be as embarrassed as I was tonight in their store

Nathan was very friendly and outgoing. Whole staff was helpful and made my experience a great one!

Had a great experience at Ashley! The sales clerk & manager were very helpful!

Very quick and painless!

Fantastic customer service. Very knowledgeable and helpful to guide furniture purchases.

They sold my parents a bed and they delivered them wrong bed and they didn't give them the other remote to adjust the bed. They have them the run around with customers service. They are thieves!! Now my parents are stuck paying for something they can't even use!!!🤬 0/10 Do not purchase from here!!!

I regret giving them my business. You will too. If you wish to test this theory yourself, try calling customer service. Corporate says "only the store can help you." the store says "call corporate fulfillment." In the software biz , we call this an infinite loop. In short, they do not respect their customer and are unworthy of your patronage. 2 deliveries and I still don't have 1 single working bed frame. Oh, and since "I accepted" the first impartial delivery, they are refusing to accept returns. To sum up, they delivered a bed frame missing a part, upcharged the part and used the delay for the upcharged part to refuse refund. Worst customer service humanly possible.

Updating for a second time because I’ve reached out to this email provided about 4 times with no resolution. I received a voicemail saying they’d follow up by email but they don’t even have my email correct even though it’s in your system correctly. On top of that, there’s no way to let y’all know you’re not even contacting me because the person who calls doesn’t have a callback number. I just want my couch delivered but this is impossible. Avoid Ashley Furniture and this store. Let me start with saying the only star you’re being awarded is for Aja (Asia?) the sales rep. Otherwise, everyone else has been incompetent and borderline unprofessional. I financed a couch going on 2 months ago right before a move. Confirmed with the store that both the address I was moving from and to were covered for delivery. Fast forward a couple weeks I went to the store to set it up for delivery, they confirmed the day and address of delivery, and I paid. I drove all the way to the house in Maryville, TN on that day (June 20th) just for the couch to not show up. Went back to the store once we were back in town and the same gentleman who helped us was oblivious to the entire situation. They said they couldn’t figure it out so we left. Went back two more times to try and get it settled and on the sixth total visit to the store they finally told me they could not deliver to the new address. On top of that they didn’t even refund the delivery fee to my credit card, it was removed from the purchase price of the financing. So here I am 2 months later, $3k financed for a sectional, and I have no place to sit in my house. I’ve called probably 20 times and as soon as they pick up, it’s immediately hung up on. Called the generic support line and can’t even get a callback. So the ball is in your court Ashley, deliver my couch. You already have my money.

Nice experience.

Excellent customer service & high quality furniture

Don’t buy anything from here. They will lie and say something is in stock and give you a pick up date when it was actually never in stock. They are unprofessional and just want to make a sale.

Very good experience.

Amazing price on a beautiful rug. Sales people were very helpful.

The salesperson was very informative and knowledgeable. What I liked most, was that he gave me time to browse before assisting me.

Rating one star because I’ve been trying to call the store for 4 days to see if they have something in stock and no one ever answers the phone. Chat customer service says you have to call the local store but they never pick up so that’s not super helpful.

I ordered an entire bedroom set from them on June 2nd. They put the wrong address down. I have called 7 times to chnage my address and cannot get a hold of them. I went in the store to change it and they told me the system was down. That was 2 weeks ago. I left my number and said I would get a call to change the address. I did not. My delivery is now 2 weeks late, I can't get ahold of them, and they have not reached out as stated. Extremely poor communication and follow through.

This location is atrocious. After purchasing a couch, that had to be marked down as they were 38% higher than that at other stores, I was left with no communication. After several calls I had to go in store and ask what the status of my order was. The order hadn’t even been put in the system. After a what was temporary fix, I was told my couch would be delivered on Tuesday. On Monday, I receive a notice that it was processed through the system incorrectly and could not be delivered. After calling the store five times, I again had to drive in and speak with the manager. He had no solution and I now have to arrange other avenues of transportation.

Friendly staff and were able to answer my questions. A nice store and made my shopping a pleasure.

The level of incompetence is actually humbling. Everything that occurred outside of our initial visit was horrible. The system outage, was understandable but delayed our package. Fine. We rescheduled our flight down to finalize the apartment. They then had the wrong address despite me confirming it twice on the phone. I was told I have to come into the store for security reasons. I refused as the issue was on them and I’m coming from NY. We get around the protocol, great. Delivery arrives. The base for the bed is ineffective. They r/s delivery w a working device but guess what?? To the WRONG address. I’m then told again I have to come in person to the store. livid is an understatement.

We bought a couch Sunday, which was a great experience. However, we have not heard from them since about order confirmation, estimated delivery time, etc. and we cannot get in contact with them.

Wonderful professional salespeople. If you come in with a plan, they will help you get it done.

The staff & store mgr at the Amory st. location in N.vill are highly knowledgeable - hospitable - attentive & intelligent when it comes to understanding & meeting the customer's needs. They will take good care of you.

Great communication about purchase and delivery. Quality great for the $. Would highly recommend. I thought the service was excellent.

Rick helped us today and was phenomenal. He was so helpful and very nice. Best costumer service ever. Get rick if you go into Ashley he will make your experience!

Where's the zero star option!? The people that suppose to install our bed delivered the bed and then said... Ops we forgot some parts, we will be back in 15 minutes... 6 hours later and no one showed up! Customer service no help at all! We have called so many of them and all we get is "sorry" "no idea what's going on" "we will call you in 5 minutes".... And no one called or showed up! I missed my appointments waiting for them to come back or call but nothing..Horrible horrible experience! UPDATE!Now they are saying it is going to take 7 to 10 business days to get the missing part and install it.... What in the world!

Aja, my sales associate, was wonderful. She was patient, respectful, and knowledgeable. Aja also helped me to get the best deal on my purchases. My in-store experience was great.

Asia was so sweet and very helpful and I felt that I got a good deal.

Be warned!!!! Prices on the website are cheaper, and in my case, HALF. Go look in store & then buy online. They won’t tell you anything about how they operate separately & won’t honor the price difference after you buy items. Save your $.

Jeff helped me out today and he was very outgoing, knowledgeable, and kind. Would recommend getting a couch from here. Jeff’s boss was also very helpful in the situation and wanted to make sure we got a couch we loved for the right price.

Staff were extremely helpful and knowledgeable of their products. informed us of all promotions and genuinely tried to sell us products at prices that were in our budget.

I have had the worst customer experience with Ashley and will not recommend it to anyone. Ashley kept stalling us for 6 months only to tell us we can't do anything as you didn't reach out to us in 72 hours which is nothing but lies. I ordered a california king bed and mattress from Ashley in August 2022. The mattress came in Novemeber followed by the bed on January 17th 2023. On the evening of 17th I went to Ashley store in person telling them they had delivered a King bed instead of californina king and asked them to either replace the bed or the mattress. The store rep even put a ticket for this which was closed by them without informing me. After this started multiple rounds of me visting the store and calling their customer support. Ashley continued to create multiple tickets and would close them without any resolution without informing. The Store support said we can't do anything call the customer care . We called customer care multiple times and finally in February they agreed to send a contractor to look at the bed to confirm if it was the wrong bed or not. By this time I had already shared multiple pictures of the bed/matrress, dimensions of bed in detail. The contractor was scheduled to come and check the bed in April, they took 2 months just to send someone. The contractor finally came and said it was the wrong bed and that he will update the ticket with his notes. On the follow up customer call Ashley said to wait for few days as contractors note was not in their system. Now when checking with Ashley customer support they are saying you didn't reach out to us during first 72 hours of delivery and we can't do anything. Why did you waste my last 10 months only to not do anything. Am I supposed use wrong bed which looks horrible as the mattress doesn't even fit it. On the call we gave all the multiple tickets to you to say that we did reach out on the day of delivery and it should be in your system. It is clear to me your company doesn't care about customers and keeps testing their patience. People should be careful with spending their hard earned money on Ashley.

The staff at this location went above and beyond to make sure all my questions were answered, and we got exactly what we needed. They were flexible and extremely patient. Excellent experience!

Jenny &Jeff ( manager) were both excellent. They went above &beyond with customer service. It was an absolute pleasure to shop there. I had found better pricing on line than in their store. They matched it with absolutely no hassle!! Jenny has a good eye for color & het opinion changed my mind on the color I went in to buy. Love this store! Will definitely shop there again! Thank you!!

Jaie provided me with superb customer service. I will definitely come back for future purchases.

The staff was very friendly and helpful

The customer service was fine at the store, but I was given miss information about when the warehouse in Smyrna closes, and so I drove an hour out of Nashville to pick up two pieces of furniture only two have the workers communicate that they were closed. So now I have to drive an hour back home and wait to come back to get the furniture. I understand a miscommunication, but this one cost me four hours of time and about $60 in gas.

Had an A+ experience with Ashley associate Josh Tree! While he is a newer associate (One hundred Oaks-Nashville store) we were very impressed with his knowledge of different types of furniture (he also did pre-research for us before our in-person showroom visit). He displayed friendliness, patience, professionalism and gave us options to consider all while genuinely listening to our preferences. He also helped us navigate an out-of-state delivery! His manager was also helpful and engaged with us during our visit. The order process went smoothly and we are optimistic for the same experience with the delivery of our new retro furniture! Thank you!

Unbelievable. They delivered this console a week ago. Broken and not assembled correctly and didn’t include the shelves that come with it. They said they’d send a technician to look at it. Then they said it obviously can’t be fixed. We’ve waited a week and now they say they’ll need to have a technician reach out in a couple of days. So basically starting over again?? Try to order from a local store and they couldn’t come through 👎🏻. Should be zero stars

Aja was great and so helpful. I’m excited to get my new furniture in my apartment!

Jay was amazing super helpful!

Great experience with Aja, she helped me outfit my entire condo, down to the accessories, she understood my vision working within my budget. Would definitely use them again

Very happy with the service had been at different furniture stores that day to find a medal bed frame so happy to find one Thanks Ashley

The worse Ashly store , I have ever deal with 😡🤬🤬🤬🤬🤬 Replay , I called many many times but nothing solved , I’m regretting the moment I went inside this store

Sales floor associate was very patient and helpful with suggestions. She understood my likes and idea’s immediately. Overall my experience was very pleasant!

(Translated by Google) So long to wait for them to be sent to me in poor condition (Original) Tanto tiempo esperar para que me los enviaran en mal estado

Asia was very helpful and professional. She made the process of purchasing my furniture easy.

We searched all over central TN for furniture and this Ashley’s has the BEST selection. The customer service was outstanding. Asia was incredibly helpful and the manager, Jeff, was first class. I highly suggest you give this place a visit.

This has been my worst experience by far purchasing furniture, and I will not be returning to this Ashley furniture or any Ashley furniture. It starts at the store where they attempt to upsell you on everything, which honestly is to be expected anyway. But then they give you a delivery date and over a month later, not only are no items delivered, but the delivery date has been changed multiple times, each time being assured it’ll all be there, each time none of it being there. I wouldn't even mind if the wait was months so long as they stated that upfront and didn't constantly give us the run around. Waste of time and money. Do not visit. Update: don’t bother attempting to call customer service or use the online chat. They can’t and won’t do anything for you while saying they will. The manager at this location however was very nice and helpful and got us our refund promptly with no nonsense.

Very good experience. Knowledgeable, and not pushy. Met my expectations. The warranty is good but if I opt out, it’s ok. It is a $1200 couch not a $30K vehicle.

Pick up was a complete nightmare! Waited in traffic 50 minutes. Get home and there are NO legs to the ottoman. When I asked for a refund because they said it would be 7-10 days to get the parts, I was told I couldn’t get a refund because I decided to pick up the item. How disappointing, the sales person was amazing! However based on this experience I’ll NEVER buy from Ashley again.

I had a great sales lady togreet me when i came in.She ask me what furiture i was looking for.And i told her amattress set and a new bed .I told her id look at them.And she told me to lay on all them to see which one is best for you and comfortable.I layed on all them i likes till i found the right mattress set.Then i went to let her know which one and she looked up the price.She dod not pressure me into a sale at all.Her name was Jenny.a very nice lady.And ive been shopping on and off there for years I give them

We walked in and were greeted by a lovely young woman named Aja. We looked around she checked in with us, and when we had decided we called her in to see if things were available in the color that we needed. We were buying two sofas and she was very accommodating to everything we needed. We thought we were just shopping around and told her that we may come back. Later that evening, we decided that we would come back and buy the two sofas. We walked in, hoping that we would be met by Aja. I know how these things work and usually it’s on commission as well and we wanted to make sure that the person that greeted us the first time and took care of our needs should get credit when we came back in. She was fantastic when we came back in for the second time, hooking up the sofa that we needed to see if it would recline the way my husband liked it. We bought two and cannot wait for them to be delivered. I do believe that the way we were treated in the customer service we were given did sway us to come back to Ashley. Hang on to Aja.

Worst furniture buying experience. We ordered a mattress and a bed frame. It's been 6 months, after multiple reschedules, time and again last minute delivery cancellations (they just assume that we need to be flexible with our work schedules every other week); we still don't have our bed frame delivered. The business model is getting your money outright and locking you in for a long time in this rigmarole. We've tried all communication means to get the right info of when exactly we're going to get our order delivered. Never getting caught up in this and never buying here. Strongly not recommended. Not sure what got into us ordering from here even though people recommended against it. Also, the customer service is worst in the business. Most answers I've got have been along the lines of hope for the best. Never again

Asia was amazing and so helpful!

Good customer service. They where very helpful. We got what we wanted.

My mother purchased a dining room table that she was looking forward to hosting family at during the holidays. With product delays it was expected this table would arrive after a month. It did indeed arrive in time for the holidays; along with the bedroom furniture set she ordered. Unfortunately, the table did not come with the four legs. The Ashley delivery/installation technician proceeded to assure her the legs would arrive on the following Monday. They did not arrive and I proceeded to place an incident order with the store she purchased her products at. After two more weeks and still no update or delivery on her table I called customer service. They informed me that the ticket had been placed when she visited the store, but no product number for the legs was entered at the time. I informed them that she has had a $700 table in her dining room with no legs for weeks now and holiday plans have been rearranged. There was no apology and she was not compensated for her troubles. A new order number for the legs has been placed and I was informed they may arrive mid January. If she had known all of this sooner she would have gladly purchased her bedroom set, dining table and chairs with another company. I am afraid the table will lay in her dining room for weeks before any legs arrive and I foresee many calls to customer service that leave me dissatisfied. If I could give 0 stars, I would.

My experience was beyond what I expected. Marcus was EXTREMELY helpful and gave me every detailed needed and answered every question that I had.

Aja was so helpful and friendly!

David at Ashley 100 Oaks was so wonderful to work with he was patient,helpful and knowledgeable.

I have good experience so far though I didn’t receive the furniture yet.

Marcus was very helpful and I will be coming back to purchase more furniture from him!

Great customer service!

In store was ok but , but the constant delay every time im scheduled for delivery is terrible. Ive been rescheduled 3 times thats the worst of the worst

Friendly staff, great customer service, they were not pushy about extra add-on options, and made it so easy to buy my new couch!

Great sizable store with new selections. The sales people allow you to browse.

I had a very wonderful experience shopping at your store. The staff was very professional and accommodating ensuring that I had all the choices. They were very knowledgeable concerning the items in the store. I will shop at that location in the future whenever I need any items.. thank you very much for your service

The lady that helped us was amazing.

Our experience was excellent. David helped answer all of our questions, and also gave us space to do our own thing while looking for a new couch. Hopefully the delivery process will go just as smoothly! Would highly recommend 👍🏻

Marcus was very helpful and hands on when I came in looking for a couch. I would recommend this store for your furniture needs.

Jeannie was extremely responsive and we were able to purchase our furniture and wrap it all up in about 45 minutes via texting which saved us a ton of time!

My experience was wonderful. The staff was friendly, helpful and very patience. This help me to get what i wanted, and needed.

Very helpful 👍

When looking for furniture I always put Ashley Furniture on my list. I purchased a couch and coffee table from them last year and purchased a mattress this time. Their sales team members are helpful and not high pressure. Their prices are reasonable and they make it easy to do a payment plan. I recommend them and will go back.

David Santana was extremely helpful in assisting me in finding a table and chairs for my kitchen. The entire process of purchasing furniture was pleasant and everyone in the store made me feel that my satisfaction mattered to them. This was a great shopping experience!!

Absolutely awesome folks, answered all questions easily, got a quick credit line and negotiated great prices on our furniture 😎

Spent $4800 on a bedroom suit for half of the pieces didn't come with the stand at the bottom the mirror was broke I'm still waiting on a phone call.Make sure you check every piece you buy from them some the pieces had scratches on it I will never spend a dime at Ashley again. This lady name Tawanna that's been going out her way but she is only one person.Its 1-4-23 and I just wanted to do a update on my problem. I finally received the stands for the rest of my pieces it took a couple months but they got it done so I can't complain problem fixed!!!

Super friendly and helpful salespeople without being too pushy. Very great shopping experience!

Hello good evening I would love to share the awesome experience that I had at The Ashley Store in 100 Oaks Nashville Store, Me. Jon Ramos helped me with my purchase, he didn’t mind walking all over the store to assist me with making sure my purchase was what I wanted and he was so professional and patient Mr. Dale was really nice also and wanted to make sure that my shopping experience was great and I appreciate the time and how the store designer came over to make sure that I got the pillows I wanted with the table runner, I love the teamwork and it was a great experience, this store has always been a favorite this isn’t my first experience and definitely won’t be my last but they genuinely really care about their customers, great customer service they pay attention to what you are looking and will go above and beyond continued blessings to you all and your families thank you all respectfully always Deneen

Natasha was very knowledgeable about the various products we were considering. We ended up buying a recliner which will suit us perfectly and will be back later to purchase a bed.

While my store experience and purchasing went smoothly, the delivery of my couch WAS NOT! Delivery purchases, beware! I paid extra for delivery to be made to my apartment. I do live on the 4th floor, I made my sales person aware I live on the 4th floor. There is an elevator and of course stairs in the bldg. My couch would not fit into the elevator, so I suggested the stairs. Delivery guys flat out said NO! They said they don't take the stairs past the 3rd floor! Whaaaat!?? I, the customer, even offered to HELP the delivery guys up the stairs with the couch! I PAID extra for delivery because of the labor! So, now I have no furniture and a "So sorry" from Ashley dispatch. No thank you. Guess I'll take my $1600 to a different company.

0/10 recommend this place. We ordered a bedroom set in July and we still have not received anything. I have been promised 5 different delivery dates. You can never get a real person to answer the phone either. Poor customer service and POOR COMMUNICATION!! Also, we can’t get anyone to call us back about a refund. Do yourself a favor and never shop here unless you want to wait 3+ months of frustration and no communication!!

Rashid made my purchase super easy!

Ashley’s furniture has gone downhill. Their supply chain management is Horrible. I ordered a bed back in February. They deliver a month later with broken furniture. We refused the order then they come back 8 Weeks later and don’t have hardware to put the bed together. I will never order from them again. And only thing I was compensated was 74$ after I paid 299 for a installation.

Buying our couch at Ashley was quick and painless. Rashiid was great to work with!

I will never buy anything from Ashley again. The worst experience i have ever had. Don't trust the delivery date at all. Please don't plan your move based on their date of delivery.

Awesome customer service. Very friendly and knowledgeable staff

I will never buy from them again. I ordered this furtinure in July. The delivery date has been pushed back 3 times. When it got to my house, the bed frame had to go back because it was damaged. I still don't have over half of my order. Don't shop here. It's not worth the headache.

Absolutely horrendous experience. I’ve received multiple texts to schedule my order for delivery, but when I call and speak to someone to schedule, I am told my items are not in. Constantly getting told contradicting information about my order and the policies depending on who I speak to. It seems like Ashley’s policy right now is to tell you anything you want to hear in order to convince you to purchase and pay up front, then have to wait months and months longer than told for the delivery. I understand delays with COVID, but be honest about the estimates. I have no furniture in an apartment for 2 months now. I bought a bed frame on Amazon and had it the next day. Mattress from CASPER? 3 days. There were not one, but 2 of the exact color and model of my sofa on the floor in the store and I was told by the saleswoman Jeanne that they were not available for purchase. When speaking with someone this morning via the chat after being told my items were not available again (despite receiving an automated text and a phone call that they were), I was told I should have just asked for approval in the store to purchase the floor model! These people truly are just giving you the absolute run-around because they have your money so what difference does it make! I will never ever ever be purchasing another thing from this store and will be warning others to be wary of anything they tell you in regards to delivery or availability of any of their items.

Everything went great! The sales representative was really nice and helpful.

Salesmen was very professional and helpful.

Had been searching Facebook Marketplace for furniture, but I wanted a giant coffee table or ottoman and thought I’d pop into Ashley. I’m so glad I did! They were super helpful and listened to my desires, looked at photos of the room, and found the perfect table. I lucked out arriving during their Labor Day sale, but the prices were reasonable anyway. The supply chain issues mean I won’t have it for a few weeks, but being in construction, I know that’s normal for virtually everything. Super excited for my new table and very happy with the service. The selection was beautiful, too!

Natasha was fabulous while handling the purchase. I actually met Matt, a visiting manager from another store. He was terrific at every turn. My 81 ye old old mother just moved into one of our 3 guest rooms (after 44 years in her Florida home) & I needed a white chest to complete her bedroom suite. The chest is perfect and thank you for your kindness & help. Truly appreciate you both!! Best part… mom LOVES IT!!

Ordered a bed and frame first week of july at which the store employee said they had what i was ordering in the warehouse. Waited 2 weeks to find out that their would be 2 separate delivery date. I ask to send it together which made the order Aug 27 2022 month after purchasing. Then a day before delivery found out that they didn't put it done and now have to wait another week for my bed. Would not be shopping there anymore

Excellent service. They are right away to attend you. Credit to Jean Werner, she is so kind and helped us a lot, great person. :)

Cody is the worst salesperson ever, and I will never be shopping from here again! I've tried calling him well over 10 times, even tried facetiming him, and no answer!!! My furniture isn't being delivered when promised, and delivery fees are more than what Cody told me. I am absolutely blown away!

It would be five stars for the long wait. The delivery team were great. 👍🏾

I paid for white glove delivery and the delivery men just dumped it in my apartment and left. I understand it is a 3rd party company that does the deliveries but after the fact I have tried to get ahold of Ashley Furniture on several occasions and cannot get a response from the team. Called, emailed my sales person, talked with the bot online three times and also emailed the general email and an email left in a response from the manager of Ashley furniture on a bad review. No response it’s been months.

Ordered since march, still missing! Ruined my wall! Ordered wrong stuff for me! Missing pieces! Chest came all loose! (They will send someone to fix) NA. Called tons of times, no one will help. Save yourself issues, do not buy here! I repeat DO NOT BUY HERE!

Horrible customer service. Doesn’t answer the phone, constantly moving your delivery date with no real answers but are really good at repeating their scripts on what is going on which has no useful information. I was told two weeks, it's been delayed 3 weeks after that and I was told could be another 2-4 but also could be 8-16 plus. The couch is made and on a truck from what I am told too, just they have no organization or management knowing what is going on to keep furniture on track to clients like they express they can. When you contact them as they ask, they will give you an escalation specialist who can’t actually escalate or help you. They give you the same scripted response you get when you call customer service. They can’t give you an exact date, they literally are no help and do no escalation. Still no update on my couch and 4 weeks past original delivery date. DB- as I stated above I have contacted you in every way possible and no one has helped or has an answer on when. Or returned my call on alternative options. Just gives me a new date each time so your response is not helpful and goes with my scripted comment.

Had a great experience with Ashley Furniture. My sales associate, David S, was very friendly and helpful, walked me through the store so I could try every sofa, and was not pushy, which is the #1 thing I want in a salesperson (I just leave the store and go elsewhere if sales people are aggressive). David was kind and helpful and I found the perfect sofa for me. I also had a great experience with delivery. Multiple text messages kept me informed of the delivery status, and I was able to change the delivery day when needed to accommodate my work. The delivery team was professional, efficient, and made time for any concerns to be addressed. I was impressed with the overall experience. I understand that not everyone has the same experience, but I would personally be glad to work with David and with Ashley Furniture again. Love my sofa and came within the few weeks they had promised. Thank you!

It was the fifth furniture store I had been to looking for living room furniture. I found exactly what I wanted. David was my sales person and was exceptional. He has it down to an art. He was personable, informative, and helpful. I will return for sure. Thank you David.

I would not recommend Ashley Furniture, and will not be a return customer. I ordered a bedroom set in June when I first moved to Nashville. It is almost August and my bed is still not assembled. I have had to deal with multiple deliveries and hardware not being included or the wrong headboard being ordered. it’s just countless mistakes one after another. I came to Ashley Furniture because I thought they were the best at furniture, but it has been disappointment after disappointment after talking with them. I am in the process of trying to get the hardware delivered for my bed. I didn’t expect to have my mattress on the floor for two months. 0/10 if I could leave no stars.

My order was a dining set. I received 1 chair on one delivery, then a table on another delivery, then another single chair on this past delivery (all months apart) and the chair wobbles. I am still owed two more chairs. Who knows I might have them by Christmas. Y'all have had my money since February 2022. There is no communication on your part that informs me that my order is coming piece meal. I had average expectations and you haven't even met those. I will not be a future customer and will not recommend you to my friends.

I came in to see what sleeper sofas were available. The staff was knowledgeable and very personable. I walked away with a better deal than I could get online. I would definitely recommend this store!

Ugh. I ordered two chairs and a table from Ashley (Ashley 719 Thompson Ln Suite 1 Nashville, TN 37204)and opened a credit account with them. On the day of delivery I was told they were in their way. I confirmed the day before and again that morning. After waiting hours and calling several times I was told they would be here soon. Then after waiting 6 hours I was told the delivery had been cancelled but no one knew why. I went to the store and was told by the manager that we could have the delivery fee refunded and he promised it would actually be delivered on the new delivery date. On the new date One chair was delivered in good condition and the other one was broken. After several calls to the store I went back again and spoke with another manager and told him I wanted to cancel the rest of the order. He then credited me for the other items and after the original deposit I would still owe roughly $90. On the credit account. My bill came in and it was for $300. I went back to the store and spoke to manager Tom who said he could do nothing on his end and would have to hand it over to thier auditing dept to get my account credited. He promised to call me the next day. After talking to another manager Two days later after no call I decided to call them. I hit the customer service button and was told I had to call the store (which is the number I called) and hit the sales number. I did. After waiting a human came on and said "thanks for calling Ashley can I put you on a brief hold" twenty minutes later I hung up. Still no call and countless hours of my time wasted. The sad part is I love my chair and was hoping to buy another.

My purchasing experience was fine. However, my furniture delivery was rescheduled no less than 5 times. I vow never to shop at Ashley Furniture again. I also had a problem with missing screws on my new bed frame. No one ever contacted me regarding fixing it although I called about it 3 times.

Worked with Amanda she was amazing. She got me what I needed and I didn't even have to go into the store.

Well the hole thing was a complete nightmare except for Jess the salesman was nice and helped a lot getting me what I wanted, little did I know how hard it would be to get the actual furniture. It was right at 2 months it took to get my sectional sofa. And then the delivery crew said oh we can’t force it in the door of apartment and just lease it at the front door of apartment and she had no way really to access her front door. The apartment complex would have told her it was a fire hazard leaving the items there way they did. My husband and I got the 2 piece sectional in with no problems. And also she ordered the silver grey sofa sectional and received the blue one but as long as it took to get not going to complain much about that. . I don’t think she she have to pay what they are asking for the sofa with all the troubles went through just to finally get it and and it wasn’t even the color she ordered.

Everyone was super kind! Several people checked in on us a few times, but they were just trying to be helpful. Can't wait for our furniture to be delivered! 😊

Terrible customer experience with staff post purchase and delivery. Worked with an older gentleman and was told decorative pillows were included in purchase. At delivery, pillows were not included, side piece was damaged and had a dirty pillow. Upon calling store, Valorie, the regional manager and Ashley, the store associate claimed they did not know who the sales gentlemen I worked with was and stated no pillows are included. Regional manager claimed she did not have access to the work schedule and could not see who the gentleman I worked with was. Valorie was unwilling to provide her full name, worker ID or take responsibility for her team. I asked for the Corporate number and called and the number was invalid. Very unprofessional and did not care about customer’s point of view. Would not recommend anyone spend their money with this company, take your money elsewhere.

Fantastic service. Dave was very patient with us and assured we had every possible option! Thanks!!!

We had a great experience with Ashley Furniture! We had Amanda who went through everything thoroughly and we did not feel pressured at all. We definitely recommend this Ashley Furniture!!

Staff warm and welcoming 🙏 good credit program really massive store you could look around for hours staff offered us bottle water really kool

Jeannie was an absolute gem & Tom was so supportive of my very 1st couch purchase!

BEWARE: They have a "No return" policy (only exchange) so if you purchase something they inherently take away any leverage you have when things go wrong. SECOND, notice that most of the good reviews are people who had an experience with the SALES side of Ashley but probably didn't actually buy anything. Off the gate, the sales experience was great. Ashly took great care of us and answered all our questions. We decided to place our order at the store, instead of online, and they (mostly) matched the price we saw for things online. Basically, they made it really easy to for us to give them our money. It goes downhill from there, delivery date was supposed to be X, it got changed to Y without notice. These things happen so I think nothing of it. Furniture arrives and we're missing the headboard. Was told that we only ordered the platform (Not true, my invoice shows the price of the FULL bed and there's even a PICTURE of the full bed on my invoice) and would need to communicate with the store. Was told I would need to pay for delivery (again) and was told they couldn't do the "White Glove" service we paid for. I told them they can just have all my stuff back. I was then told they would take care of it. Headboard shows up, dude has no intention of putting it together (there's a note on the invoice that I paid for white glove but he's not even the white glove truck). I haven't even mentioned the fact that the bed frame was put together shoddily and the sectional I bought doesn't really fit together right.

David Santana was wonderful in assisting us with our multiple trips until we found the perfect living furniture for our new home.

Jeannie was so patient while helping my mom and me shop for her a new bed. She genuinely cared and was attentive to every detail.

We are couch shopping and this was the first place we checked. We found one we loved and spoke with the sales girl, Ashly, about it for a while. We eventually decided we wanted to go look at other stores and options first and after hours of trying out dozens of couches, we decided we for sure wanted the one from this store, so we headed back to purchase it. Ashly then changes the price she quoted us by $500 and refuses to admit she quoted us the earlier price despite having 3 people standing there, her calculating and quoting it twice, and showing us the price she calculated on her tablet. We even wrote it down as she was telling us the prices. Will never shop here or recommend to anyone

AVOID dealing with this company and specifically the store in Nashville. I hope I can help at least one person avoid the hardship that I have endured. I have a 6 page document outlining the ongoing, unresolved issues with Ashley. I'll not share details here, but the main points. The purchased items were promised 6 weeks after delivery, despite the delays with COVID. "We have them in our warehouse. We can delivery in 6 weeks for sure." Five months later damaged goods, even incompletely built goods were delivered. The exchange items delivered after another wait were also damaged. One delivery person showed up to deliver a couch and multiple large chairs by himself despite the fact I paid for white glove delivery. I had to help carry the items into my house. I had disposed of my old furniture to receive my new items, so I was desperate. While helping him carry the items into house, my hand was crushed between the couch and the door requiring ongoing medical care. He had no tools to assemble the furniture. It became apparent that 3 of the 5 items were damaged. I couldn't refuse them because I had no way to get them out of my house because of my hand injury. The store managers (Tom and Jeff) were immensely unhelpful, refusing to resolve the situation. They passed me off to the "corporate offices" with a number to an international call center which was not equipped to resolve my issue. I finally reached somebody at the national office after multiple failed attempts at phone numbers I found online only to learn the Nashville store is locally owned and they are unable to help. I'm stuck with an injured hand, 3 damaged pieces of furniture, numerous days of lost work waiting on delivery services which never showed up and medical appointments, not to mention over 20 hours on the phone with many different people trying to resolve the issue. Never again will I step foot in an Ashley store! Buyers beware!!! Update- despite what seemed like a potentially helpful response, they remained unwilling to take responsibility & equitably resolve my issues.

I love the sofa selection at Ashley. Good variety of sectionals and sleepers. Sales associates are friendly and knowledgeable. Will shop there again for future sofas!

Worst experience ever with this store and as always with Ashley. We bought furniture first week of February and they told us that it will be delivered first week of April.. After waiting for 2 whole months we didn’t hear anything from this store zero updates. We text them and they said it will be delivered in mid of May. In mid of May still nothing… We texted again and now they saying first week of July… ARE YOU A “J O K E” Ashley store????!!!!! After that We went twice here in person to see what is wrong twice we received totally different answers.. this store is ridiculous!!!! Customer service is terrible.. Do not even visit this store, save your time… they never send updated, no one cares about customers here.. NEVER AGAIN ASHLEY STORE NEVER EVER!!!

First off, Its extremely rare for me to leave a 1 star review. My wife and I bought a tempur-pedic mattress here yesterday and was given a promotional mattress protector, the manager said “we never do deals like that” (which everyone does) It’s not easy to sell a 3-4,000 dollar mattress without a freebie. Well, the problems came with the financing, they either lied or they really didn’t have a clue what they were doing which I find that hard to believe. They had advertised on the beds themselves 0% financing so I’m like cool I’ll use someone else’s money for free to get what we need, let’s do that. Well turns out they don’t do that unless it’s a credit card, so obviously I’m like what the heck and the down payment has already been made before any of this was said to us. Then we say fine no big deal. Let’s do the 12 month 0% same as cash which we ALL agreed upon because it was offered to us. Turns out I look at the receipt paper on the back and it’s on a 6 month terms which we did not agree upon. It seems as if they maliciously lured us and lied to us multiple times. We will go ahead and go through with the deal since the credit damage has already been done but I will never again recommend this company. I really expected more from the Wanek family. I would have been a repeat customer for years. First and last thing we ever buy from Ashley. Good luck. -T

Ashley Bowers was Great Sales Representative