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Ashley Store Abilene, TX
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Abilene, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middleman by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Abilene at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on Southwest Dr, across from The Home Depot and next door to Lithia Toyota of Abilene. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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James helped us get a fabulous new couch today! They really work hard to make sure you are getting what you want!
Good service
It was a great experience. The young man (James) was very nice, warm, and funny. Very knowledgeable about the furniture I was looking for. It made a difference in my choice of furniture. Thank you Ashley for having a great salesman like James. There were two other guys . The manager introduce himself to me, and another nice gentleman also came and introduced himself as well. All very professional. I will tell my friends about the service I received from your store here in Abilene. Thank you.
Rios is a wonderful salesperson. She did everything that I asked. If you are shopping in Abilene please give her a chance. You won't regret it. Very sweet and professional
Great people. The staff and management helped me get the couch we wanted with the financing that worked for us
I must have called 5 stores to get help in purchasing box springs. When I called Ashley, Jonathan was so helpful and kind that I quickly decided to purchase with Ashley. The process was easy and he stayed on the line with me to guide me through the process.
Everyone was very helpful and friendly. They really listened to what we were looking for and made sure to get it to us timely. We were helped by Kiera and then James who helped when we came back and Kiera was with another customer. They were both helpful and attentive and made sure we got what we needed. We will definitely be back!
Start to finish we had a fantastic experience with Ashley Furniture. Daniel answered all our questions and made us feel confident in our decision to purchase a couch and recliner with them. Will happily return in the future when we have more furniture needs!
Quick and responsive.
Rios was exceptional. I was so unsure of what I wanted. Rios was so patient and helpful. We found the right sectional. She sldo got her manager involved so I could get the best price. The manager was exceptional as well. Great experience.
I loved Rios' attention at the time of purchase. She is very attentive, patient and also bilingual. Always with the best disposition to advise. My husband and I recommend it.
I had a wonderful experience yesterday at Ashley. The young man. Showed me what he had in store and I tried several and chose one sooo comfortable. I know I will enjoy this chair for many years. Thank you Ashley 😊
Daniel and Rios were so helpful, friendly and easy going. Not pushy at all! Great deals and clean store.
Jimmy and the staff made our shopping an easy experience! Very helpful and professional!
Our last visit to Ashley was awful but we took a chance and went by again. Rios helped us and was wonderful to work with. She assisted us as we came in but backed off and let us look, checking with us periodically to see if we had questions. When we found what we liked, she came up with a reasonable price and options for payment that were helpful. She is a very good salesperson who we will use again.
5 stars for Ashley furniture home store Abilene Tx! The sales people are so very kind and understanding. Taking time to listen to the needs of the customer, going above and beyond! Thank you so very much!!!!! God Bless You All and Your Business !!!!!!
Our salesman Harry went above and beyond to make sure we found a couch that would fit our needs. I highly recommend this store.
Rios was absolutely incredible. She introduced herself and then gave us all the time we needed. We went in looking for two recliners and left with a recliner, sofa, loveseat, and Ottoman with her help. And love our purchase.
I had the best experience at Ashley‘s furniture in Abilene, Texas. My sales person RIOS was the kindest, most fast & efficient rep to making sure that everything got done that I’ve experienced in a long time. This is the type of service that we need in America and Ashlay furniture Abilene, Texas did it for me, the manager and the sales employees are great, thank you for helping me get the things that I needed and getting them done and the most efficient way you guys are the best !!!
Was helped by Rios. very friendly and knowledgeable, got us a great deal on the couch we went with.
This Ashley Store did an amazing job. Shout out to Kiera and Gabriel for helping me out.
Daniel's the man,a few complications on my end between banking and financing but we got through it
Harry did good, very respectful, 100% will come back to see him!
The store had several customers when I was there, but the manager and the sales associate helped me find what I needed. They we’re very pleasant and professional!
Never heard such bad things said about customers by two sales men in my life Caiden and Daniel were rude and disrespectful the entire time I was there, wouldn’t suggest going here if you value your time and likeliness
I have bought from Ashley’s here in Abilene several times. They never disappoint us. The staff is always great to work with. The employees Kiera and Daniel and the sales manager that I got to work with last week were amazing. They all took care of the what needed. We got our stuff ordered and got everything worked out. Kiera, Daniel, and the sales manager were absolute professionals. They are so sweet people and really know how to work as a team.
Horrible experience at this store and with Ashley overall. Was fast talked and misinformed about my purchase years ago. The same sales rep all but ignored me when I went back to the Abilene store recently only to find out I was lied to. The manager took my info and promised I would hear from them in a week or less, it’s been 3 weeks and they haven’t followed up.
Great place to buy some quality furniture. Jonathan was very helpful- despite the fact that the internet was very slow.
We had a good experience with Daniel, he was great sales person and made us feel welcomed. He smiled upon our initial first step in the door. Very detailed, informational and helped us to pick the right power headrest couch set in the dark gray that we would not have thought of. We are pleased with the outcome and purchase. Delivery will be in 3 days with delivery service and we are excited to try out the new set in our living room. Would recommend to family and friend!!
Chely Rios was amazing!!! Thank you!!!
It was amazing! Everyone there was so friendly and helpful! Jonathan especially, he helped me be able to not only afford what I need but he helped me make it a way to build my credit score up from 0! Forever grateful to Jonathan and the Ashley company! xoxo 💞
Jimmy was professional, knowledgeable, and courteous
Awesome customer service that made our purchase easy and stress free. Very welcoming and non pressuring team that made you feel right at home.
We came in and bought a lot of new furniture peices and they were supposed to deliver on Thursday but did not. Waited till Friday and did not. Buying stuff is easy, but dont expect them to deliver or keep their promise of delivery. When you make a buisness deal with someone they are supposed to keep up their end, this company failed miserabley at this and needs massive reconstruction so this problem dosent keep happening. delivery center failed and should be embarrassed of themselves. Not likely to shop here anymore due to delivery center and the way they do buisness and handle themselves. John and Jimmy and Rios were all fantastic in store but please address this so this dosent happen again.
Very pleased with the staff and help we received! They made the whole experience personal and that made our day! Looking forward to our new bed and our restful sleep! Thank you! And thank you Jimmy!
I swear to NEVER buy from here ever again. I never write negatively about something, because I am very forgiving and I understand things may happen. But the situation with this furniture store has gotten out of hand. Fool me once, shame on you. Fool me twice, shame on me... 2 years ago my husband and I purchase a furniture piece that took 6 months to arrive. We said we will never buy from them again. But two years later, after going around all the furniture places in my hometown and not finding what I wanted, we went to Ashley Furniture to see the nightstands. And sadly, I liked one pair. My husband refused to get it from them but I worked very hard to convince him to get them since they were the only ones I liked. BIG MISTAKE. We even talked to the saleswoman and mentioned last time we had a negative experience and she promised those two nightstands were in stock in Fort Worth. She said it will take some days, maybe a week to arrive. We believed her and bought them. Then the nightmare began, the day they were supposed to arrive, we were waiting for them with excitement. I had purchase some nightstand lamps and I prepare the room to receive them and was ready to enjoy them... but we never got a confirmation text. When we called, the person in the phone said that they didn't had them in stock and that they were arriving from China in a month. Sad and upset, we put our lamps away and waited for a month. TWO MONTHS LATER and we still didn't have the nightstands. We tried calling but no one could help us. We just kept seeing how the delivery date kept moving and moving. Then finally we got a text for delivery, I didn't want to get my hopes up. I said to my husband: "I will believe it when I see it". I took a day out of work to receive them. The truck arrived and the delivery guys asked where I wanted the nightstand. I mentioned there should be two and he said he only had one for me. After bringing it inside my house, I realized it was different than the one I have chosen in the store. This one had marble on the top and I wanted the all wood one. I told them I would rather keep it, at least have something... so I was forced to accept this one and like it. But now the problem was, where is the other nightstand!? After calling, they told us the other nightstand would arrive a month later. But that date kept moving forward. 1 week later, then 2 weeks later, etc.. FINALLY, they didn't move the date and it was supposed to arrive TODAY. My husband took a day out of work so we didn't miss it. He waited but no text arrived, finally he checked online and it says our delivery was CANCELED!!!!!!! and now it has been moved one month and 1 week later. They offered us $30 for the inconvenience. REALLY? At this point, I don't expect anything from them, but I know I will NEVER purchase from here ever again and I will tell everyone I know here to don't even consider this furniture place. It has been the most terrible experience to something I was really excited and looking forward to. I still have my one lamp waiting to be installed after 5 months of waiting. My husband let me have the one nightstand that arrived but he still sleeps with no nightstand. PLEASE IF YOU HAVE ANY OTHER FURNITURE OPTIONS, CHOOSE SOMETHING ELSE.
Great friendly sales people, great shopping experience!
Smooth transaction. Items were delivered within a week.
Great overall experience. Everyone was very helpful and easy to work with.
I Love Everything About my Experience at Ashley Abilene. The Quality of Furniture is there in both items the Instore salesman was Great. The only Negative I have is the $459.00 Delivery Fee after Spending $5000.00+ Cash with you guys. $150.00 is a fair delivery price going 15 miles and the time it takes to set it up..
Jonathan was patient and did a great job in helping me pick the correct sofa!
Our footboard is made of plastic apparently. Accidentally spilt acetone and thin airbrushing paint resolved, showing plastic. How much of my bed is actually wood?
Worst buying experience I have EVER had!! I will never buy anything from Ashley’s ever again and I will tell all friends and family to steer clear of this furniture store. Sales people lie about delivery fees, general manager lies about refunds, they forgot to deliver my furniture after paying obnoxious delivery price, then they finally delivered a broken chair!! So after 3 months, I have a broken full price chair and their customer service is nothing but a non human bot service so still waiting for the brand new couch to be fixed since they refused to replace it. DO NOT BUY FROM ASHLEY furniture!!!!!
Beautiful store with friendly faces. Very welcoming staff that are knowledgeable and helpful.
The staff were very helpful and friendly. As a team they were able to answer our questions.
Jon was so helpful with making my couch purchase so easy, walked me through the steps on purchasing and financing. Quality non-pushy sales man!!
Ashley delivery service sucks. They want to deliver why people work,they think we can sit around for 3 hours waiting for delivery. What they don't tell you is that you can't set a schedule at your convenience, it's at their convenience and their times in the am hours. This sucks!
Found exactly the chair I needed for my mom. Staff was friendly and helpful.
Excellent service. She was friendly, kind and professional.
We were greeted by multiple friendly store employees. They were eager to help us with any questions we had and helped us buy our dream couch set! We were incredibly happy with the quick and easy process and were in the store for less than 30 minutes. We always choose Ashley’s furniture for our furniture needs!
Chris made our shopping experience spectacular!! Rios was also great at accommodating us and our refund.
Was very nice. Everyone was so helpful. We really appreciate Jonathan for all his help and we had fun.
My friend and I had the best experience today at Ashley's Furniture store in Abilene, the two store personal who helped us get the best bang for our bucks. Not only did they make us feel like important customers but like friends. Thank you both for being so kind and helpful. I will certainly tell my friends about the 10 plus service experience at Ashley's in Abilene Tx. Dorthey
We had a wonderful shopping excursion at the Abilene TX Ashley Home Store. Jonathan Villebrun and Rios helped me make my friends dream home come true. They are awesome people who listen to your needs and guide you to what you want. No high pressure sales at Ashley, they were so pleasant, giving what discounts they could enabling me to be able to purchase what was needed. Could not ask for a better experience.
Great service with Jonathan!
We had a fantastic experience buying a mattress at Ashley in Abilene. Sam & Rios were excellent and fun to buy from.
In mid April my husband was due to have heart surgery. One of the follow up instructions was to sleep in a recliner. Unfortunately at the time we did not own one. After reviewing the local furniture stores we decided that Ashley had the best selection. We looked at their selection and another stores and quickly returned to Ashley. The clerk was so friendly and when we mentioned that we had a time constraint she went out of her way to get the chair delivered before the surgery. Ashley Furniture will be the first place I look if/when I need a piece of furniture.
Great work. Solid help from Samantha.
Went to the Abilene Ashley store and was promptly greeted by Ty. We were very specific as to what we were looking for and Ty showed us everything that met our needs. He was so nice to show us what the tags on the furniture meant and let us look for awhile. He eventually showed us a different material than what we asked for and we loved it! He was just amazing at hearing our requests and any concerns and so willing to work up prices as we changed our minds or added other products. He was patient and kind. We left so pleased with the whole experience. We’d shopped around and Ty at Ashley’s treated us the best!
WORST Customer Service ever I hope this is public the supervisor for online purchases didn't respond to my issues, the sales associate lied to me told me to text him when I did he seemed not to know who I was very unsettling I still get emails I've blocked them but there still coming to my Inbox
Wife and I had a great experience today looking for new furniture, Ty greeted us very enthusiastic to show us around for living room furniture and explained all the different grades plus discounts… After about an hour looking we nailed it down to two different sets.Ty gave us all the details and differences between them plus I asked him many questions as he answered all of them. We are very pleased with our new furniture and can’t wait to get it home. Ty was so eager to help and amazing to work with…Thank you !
Super patient, super helpful
My Mother and I went in to buy her a new sectional!! Daniel was our salesman and was very knowledgeable and helpful!! He did a great job and helped us get what would fit perfectly in her space!! From measuring to paperwork we had a great experience and Rios the manger helped us as well!! I would highly recommend this store to anyone looking for new furniture!! The quality and over all look of Ashley furniture is beyond our expectations as usual!! Keep up the great work!!
I stop by to look for a printed chair and dining room table your Specialist Samantha Penner was great with help me find what I was looking for she went over and beyond.
Nice people excellent service
Staff quickly helped us with our purchase.
Beyond friendly and beyond helpful staff and management. Couldn’t have asked for a better experience.
Daniel and Jonathon were friendly, not pushy, and very helpful and knowledgeable. Definitely made the buying experience positive
I was very pleased with the service. They went out of there way to make sure everything was perfect.
A great experience. The salesman and manger there were very polite and knowledgeable .
Ashley Furniture in Abilene, TX was SUPER helpful in dealing with an issue that had nothing to do with their store. They went above and beyond trying to help me with a transaction that had happened in another state. We will definitely use the Abilene store again.
Daniel was very helpful knowledgeable and wasn’t pushy at all. He answered all our questions and did a great job
What a great experience! Jimmy is such a great salesman. Our family thanks you for the nights we won’t remember.
Ashley’s has good deals and great customer service.
The service was outstanding. Chris is amazing 😀😀😀
Chris was very helpful and easy to work with.
Excellent choice in furniture, great prices and variety
Chris led us in the right direction and then my husband and I shopped. Once we were ready Chris helped us with the purchase and set up the delivery. It was a very pleasant experience.
Chris did an awesome job. Was not pushy but answered each and every question. My kind of salesman. Thank you!
Daniel our sales guy was amazing and his manager Araceli was outstanding!!! We had been to 3 different places before going there and we were about to give up because it didn’t seem like the other stores were interested in helping us and when we got to Ashley’s we not only received outstanding customer service but great prices!! We will definitely go back !!! Go see Araceli and Daniel at Ashley Furniture!!!
The sales person did every thing possible to make my shopping experience a wonderful one .
Darren was very helpful and showed us several options based on what we were looking for. Ultimately, we walked out satisfied. Great customer service!
Darren was great and extremely helpful!
Fast service let me shop around and then can back and checked on us and before I knew I decided to order my new bed and I can’t wait till it gets delivered
Ordered me the wrong item TWICE and made no effort to fix their mistake.save your money and go elsewhere
Chris and rios were absolutely amazing and they were super helpful and helped me and my wife get some great stuff for our home thank you guys
I looked online to find the product I wanted. I went to the store, and Daniel greeted me as I walked in. I asked him about what I was looking for. He directed me to the area. I didn't find what I was looking for. So I pulled up what I had looked at online. Daniel went, and got a supervisor, and we actually found a better item than what I wanted. I don't remember the supervisor's name. I think it was Johnathan, but I could be wrong. Overall my experience was excellent.
Excellent customer service and assistance with my home furniture purchase. Rios and the team were helpful including the floor model furniture we needed to pick up.
My wife and I came in looking for a matress and we were blown away. Chris helped us find one that both of us felt was just the perfect one. When we were finishing up with the paperwork, Rios, Johnathan and Ben really made sure we understood everything and if we had any questions they all made sure everything was taken care of. This experience has made sure we will come back to shop more.
Special shout out to Rios, Chris, Ben, and Jonathan for making mine and my husbands day on our 10 year anniversary!! We couldn’t have imagined walking out the door with the amazing deals and customers service y’all gave us! I can’t wait to shop for more furniture to complete my home. Y’all truly made our day even more special. Thank you ❤️
The members were all very friendly and helpful without being pushy. They listened to what we needed and directed us to choices in all price ranges. With a long retail background I can say with confidence they wanted us to be pleased with the purchase no matter which one we chose.
Sales staff was very helpful and friendly.
Jim Lail the salesman was very friendly Knowledgeable! Good inventory! The store is set up very nicely!
Jonathan was delightful!
Overall experience was amazing even after a little understand with the representative the manager made it right ! Will definitely recommend and go back to get more items from here !
Customer service was A-1 Go see Ben or Jon and they'll get you set up with whatever you need
I was apprehensive coming to the store since our last experience a couple of years ago wasn't that great. However, Jim, Rios and Chris made our whole experience painless and wonderful. They were courteous, attentive and answered and address all the questions and/or concerns that we have pertaining to the sale. Overall they did a magnificent job in customer service.
Daniel was outstanding and would highly recommend! Everyone was as nice as could be and made me feel so comfortable being in the store.
Prompt service
Ashley Furniture has a great selection and works with pricing. Let me just say, we have never been SOLD a vehicle OR furniture. We always know what we want when we go to a dealership or furniture store. We like to use our eyeballs and fingers to see and feel the different options. We almost left the store because the associate was so extremely pushy when there was literally no reason to be. He would not give us a moment to discuss our options in private and the overt, cliché salesman bit with the giant “salesman of the year ring” in our faces was almost too much for us—could’ve been a Saturday Night Live skit and we wouldn’t have been the wiser. We plan to continue shopping there, but the thirst for the sale was downright comical.
Good selections.
Nice experience and had exactly what I wanted!
The people are very friendly and helpful and understanding
My daughter and I were immediately greeted with a warm smile and hand shakes from Jimmy! He and his team were all professional and knowledgeable. All my questions were answered and they worked with me due to my schedule, to ensure I received the best customer service. My daughter enjoyed our visit to the Abilene store so much that she didn’t want to leave, lol! Chris was the guy on the computer and the phone every step of the way. He was also amazing! I’m only allowed to give 5 stars but my daughter disagrees, she’d like to give the folks at the Abilene store 100 STARS! Thank you both for your time and we look forward to seeing you again soon!
Everything at the store was very good and the store personnel were very helpful and took care of all my needs.
Excellent sales staff. Very friendly but not pushy at all. Huge selection and the product we picked out was in stock.
Great furniture with great deals !!!
Darren was a very big help with every part of our shopping. Very knowledgeable and cheerful. You can tell he loves his job and people too.
Chris was very nice and informative. The old guy (George I believe) was too pushy for my liking and made me feel anxious.
Friendly staff!
Customer service was exceptional. Jimmy was great at explaining what I was looking for. And how the sofas were made. Iam so sorry for getting the name of the women who help me and my sister. But she was really really great at helping me pick out what I wanted. And she got all the paperwork together for me. Over all when iam in need of something else I will be back.
Love Ashley and this location is great! We’ve bought all of our furniture here for the past 5 years. The assistant manager is amazing and sooo helpful!
The staff was great and we was in and out of there in time I would recommend them to anyone looking for new furniture or bed
Love shopping with Ashley's
Everyone was really nice and professional.
Rios helped me and she was amazing, she made this part of the moving process for me so easy.
The store manager (Rios) and the salesman (John) could not have been more helpful, knowledgeable, patient, and caring. The furniture is beautiful. The store is clean and roomy. The atmosphere is friendly. If you have any furniture needs, do not hesitate one minute to visit the Ashley store in Abilene!
Everyone was great but Chris and Jimmy really stood out! Great crew and very nice manager. We will continue to get our furniture at Ashley's.
Great selection and prices (Big CLEARANCE event). Sales associates are not pushy either. Will come back! Been to Ashleys before in another part of Texas and had great customer service too.
Our Salesman was Darren McCabe and he was very informative. Darren was not pushy but readily available. He was well groomed and polite. Our overall experience from our purchase was that we left with no regrets👍
My sales manager was so awesome I bought a coffee table and 2 ends tables. First time in this location, loved the variety of furniture.
While shopping for a new bed, the customer service was great. We ended up purchasing a bed and two dressers.. there was a promo that advertised a free Playstation 5 with purchase over a certain amount.. our salesperson informed us we only had to spend another $82 in order to redeem that promo to get the PS5 and we ended up spending a little over $4,000. A couple of days later we were informed the promo wasn't valid, in order to make it valid we had to do redo the whole process, okay no big deal... which led us to redoing the process 2 more times due to computer entry errors. Today, we were notified by a second party that our whole order was cancelled by the store and we would have to redo the process again for a fourth time and I'm not sure why?? At this point, I do not care about the PS5 and we have yet to hear from anyone that works at Ashley about our order. So because the employees in store didn't know the stipulations of the promo our whole order was cancelled. Did we want the PS5... of course, but we didn't go in there with the intention of leaving with any sort of prize for buying furniture.
Our sales team was lovely and we bought more than expected HOWEVER, I was very disappointed in the ‘corporate policy’ that said we did not qualify for the free PlayStation after spending almost $5k. The store manager claimed it was a corporate policy that rendered us invalid to qualify for the promotion, but I saw it as a corporate ‘bait and switch’ where the signs posted did not match the policy in the store. I am considering canceling my order now and going to another store to order the furniture.
Rios was great and so was the Sales person. I might be interested in the chair that matches.
It was a pleasure doing business with you..Thank you so much I
Wonderful experience. The knowledgeable saleswoman Areceli Rios, was polite, professional, and funny. This type of customer service is why I shop at Ashley.
I had great service and was taken good care of. Completing the financial process was fast and easy.
Amazing service. Rios was awesome she was there to help but not up our butts . Made sure we were comfortable with what we were getting and made sure to explain everything and answer all questions even ones i didnt know i had
James Lail was helpful and very friendly
Chely Rios awesome thank you oct 21 2023 this gal awesome git us what we wanted didn't force us waited until came back helped us get my couches these folks are awesome abilene I recommend any to go to ashly furniture great people thank cheky Rios we are happy custermer that reason I give her 5 star very satisfied
Our salesperson Rios was superb. We keep coming back because of the honesty and excellent customer service we experienced. She will be bend over backward to make sure her customers ate taken care of. Highly recommend! We will be back!
Araseli was an amazing salesperson she was not pushy she allowed some time to think about our decision. Araseli is a great asset to your company. We will definitely be back if she is still there. Only 1 other person greeted us and just said hi. Araseli was very attentive to our request and helped us find what we wanted.
Sales people creeping up on you like vampires. No thanks. Also when I did buy furniture from this place it took almost 5+ months to arrive.
Friendly and knowledgeable staff!
Friendly helpful service, not pushy at all
Very friendly, patient, and helpful!
Incredible customer service! 5 star service all the way.
Felt very welcomed, And the employees were very helpful. I'm looking forward to doing more business with you. Thank you 😊
I'll start by saying I have had decent experiences with Ashley furniture in the past. But there is one salesman that is ridiculous. Talks at a rate of 90 mph. Bounces around customer to customer like a kid with ADHD, which meant he couldn't answer our questions we had. Talks about all this success in business he's had making millions, ok great, calm down and sell me a sofa... I knew he was full of it when he completely fabricated a story about he and another worker helping another local restaurant get started. He didn't realize I knew actual owners of the restaurant. Lived here most of my life. i know a few people. ;) Had to chuckle about it, but don't see myself going back. Went and got what we needed from another company. I'm not naming names, but if you see this, cmon. You know me. Do better, be better.
Salesman answered every question with knowledge about mattresses and foundations
We purchased a leather sectional in September. The sectional was delivered wrapped and the delivery men were clearly in a rush to get done. They quickly set up and took off. Within minutes we started noticing several defective/ripped areas. We took pictures of these areas and sent them to the number that was checking on our order. At first, they wanted to send someone to our house to reupholster the defective areas which we were not willing to do because it's defective! We went around and around and a lot of "holding" while they checked. The next option was to send us another sectional, which they acted like they were doing US a favor to do this. The lady I was talking to rudely asked me why we hadn't checked for defective areas BEFORE we accepted the sectional. I kind of laughed, and I said why would we think that Ashley Furniture would send a defective sectional to their customers. The entire sectional has to be replaced. They tried to replace sections of this sectionals, but after pictures of the defective areas it was established that the whole sectional needed to be replaced. They gave us a delivery date of the new replacement of October 18th and now it's looking like another month before they ship the replacement. I am so upset and disappointed. In fact, I asked if I could exchange this order to a cloth sectional instead of a leather sectional because I am completely turned off with this leather sectional. They said NO. I was told that before the replacement is unloaded at my house to go into the delivery truck and check the new sectional for defective areas. Really! I have to do this before I accept delivery of this new replacement sectional! So now I'm wondering what's going to happen if we find defective areas on the new replacement sectional? I just want to be done with this mess and just send me a cloth sectional, something that in my mind is not defective!Also, it's near impossible to contact anyone from the Abilene store where we bought this sectional. It's like once they got our money, we were discarded. Can I just talk to someone, a human that cares about my situation. Can I just be given options because clearly I'm not happy. My advice... don't buy from Ashley Furniture. Go somewhere else with better customer service. At this point, I'm over here kicking myself. I could have just gone to Big Lots!
Araceli Rios was very helpful and kind. Impressed with the selection.
Horrible horrible they cashed our check sent the wrong furniture and broken furniture. Now they are saying they are sending our money back to us. It's been 3 weeks and I went to Abilene store and the manager said that corporate would call us in 15 minutes? Now it's been 5 hours. So Ashley furniture I would use wood crates before I would buy from you.
Darren was very helpful with helping my daughter find the bedroom furniture she was needing. I really appreciate him taking the time to help me help her long distance
I am only giving 5 stars because of RIOS excellent customer care. Rios goes above & beyond to help her customers get answers to their questions. The Abilene store itself could & should take notes from Rios. Once the sale was made in the store they no longer care. But Rios has been a blessing! Team RIOS!
The salesmen are very pushy and tacky and will lie to make sales (or are up knowledgeable to tell untruths). My salesman bragged about how much money he made and was incorrect about all aspects of delivery. The delivery itself was easy after I worked out all the incorrect bits the salesman told me, and the furniture in the end is nice
Are cell Rios was the one that helped me , She was awesome, She is an awesome sales lady, Thank you
Rios was amazing. She made us feel like we we’re old friends and her customer service was above and beyond!!!
Huge Selection of Furniture!! No pressure sale!! Walked around found what we wanted and it was all on sale!! Staff were very friendly and professional!!! Thank you Ashley!!
Jimmy was great lots of enthusiasm! Do wish there could of been more solo time without someone there but he was a great guy and I did really like him and the whole staff was very personable and very helpful love the couch we got
Our salesperson was kind and attentive. He listened to us describe what we wanted and searched for the items that may match. He also suggested items on sale or clearance! He was truly there to help us get the items that fit our lifestyle and the size of our home. There was no pressure to buy anything and we were not redirected to items we didn’t ask for. It was a pleasant experience.
Had a bit of a communication glitch, but got everything worked out the following day. Delivery is scheduled sooner than expected, so I’m very pleased with the experience.
Great service! The salesmen were very polite and not pushy.
Ordered the couch I wanted over the phone, very convenient!
Very pleased l ended up buying a bedroom set a livingroom set and dinette the gentleman that helped me was very friendly and kind and went out of his way to help me and l met two managers they were very helpful too thank you guys l will definitely be back
Rios was very knowledgeable about the furniture and financing options.
Logan and his manager were awesome to work with! Great experience!
Ms Rios provided great service!
Very pleasant ☺️
My husband and I were on a mission to purchase a sectional for our home. We arrived and began inquiring from salesmen Jace and Jon. They were an absolute pleasure! They showed us items that aligned with what we were looking for and did not make us feel pressured at all! They both knew when to give us the information and then give my husband and I time to talk about it. Although we decided on a couch from a different furniture store, both Jace and Jon were kind and understanding! We did end up purchasing an outdoor table set and they were still an absolute pleasure!
Logan was so patient and helpful. He knew when I just needed to think about my options and gave me space.
Everyone was very helpful. Smiling faces and good energy!
They were very helpful and the service was great!
Very professional and easy to work with.
I looked at my own pace for the furniture I was interested in, didn’t feel pressured, took my time over several days to decide for sure what I wanted. The sales person I originally talked to when I went in the first time helped me complete my purchase and was very helpful and friendly.
Very pleased! I was greeted right as I was walking in the door and the process was very easy and smooth.
I appreciated the salesman giving me space to look. He was watching by the way he popped up after I looked around. Glad you had items ready to get right then. Much better experience than times before Thank you Bonnie Wall
Everyone there was so helpful and truly genuine ❤️
The staff was very helpful
Staff were very helpful, and very knowledgeable about the product. Very positive experience.
Beautiful store and I was greeted quickly after I walked in. Large selection of furnishings and decor. Friendly and helpful staff
Will never shop there again! Horrible customer service by Chris! Purchased a recliner and then waited for it to be loaded to my truck, then was told I would have to load it myself. Chris said it was not their responsibility to load items once purchased,.
Outstanding customer service! We are thankful for Araceli’s Rios help and assistance.
Jimmy and Charlotte were amazing! Great experience!
Awful customer service and they constantly give you the run around completely dishonest I don’t understand how they are still in business. I know several people that have had negative experiences with them…
Jimmy and Chris were great and very helpful!
After a few wrinkles with our purchase of furniture, the customer service team stepped in and went above and beyond to help us. We love our new couches and are so grateful for everything done to help us.
I am so pleased with the experience as a whole, and the ease of finding my new furniture. Chris and Jimmy were wonderful. Chris was so helpful, attentive, and on task. He made finding and purchasing a breeze, and cut out any/all complications that typically arise in this type of purchase. Jimmy is so kind hearted and full of life. He made the experience fun. I appreciate both of these men for all help provided yesterday.
Best Ashley home store ever. Had the best experience there. The best salesman I’ve ever met in my life named Jimmy somehow sold me a bed which I don’t even need, not in a bad way but he’s great, I honestly think I’m going to go back just to hang out with him. 6/5 stars
Friendly & genuinely cared for your wants & needs.
Top Notch! Jonathan and Chris were great to deal with. Very happy with the whole process!!!
Bought a rug from Ashley. Sales today very friendly & professional.
Salesman was great at talking us into a sectional, but we've been having issues with it nearly since day 1. We've been waiting months for a repair and now that I've taken a half day off work, they can't come. In fact, they won't be out for another month. After calling the warranty department they stated that there is nothing they can do about it. I'm beyond frustrated. I spent WAY too much on a couch that's just falling apart. After multiple phone calls and trying to rearrange my schedule to fit theirs, I get the response that "it's not their department" (from EVERY DEPARTMENT). Definitely not worth the time and money that it has cost me.
Ashley is amazing with anything she makes! I can show her a picture, and boom she’s created it for me!
Was greeted promptly upon entering the store. Jimmy and Chris were very attentive and friendly. Great salesmen who sure knew their business. Had answers to all my questions on furnishings, purchasing, and delivery dates. I had a great experience. I would I highly recommend this store if you’re in the market for new furniture. Nice selection and great customer service.
Went in looking for a certain type of table and the had it in 3 different color types
Jon & Jim were great at customer service. Jon helped us find just the right piece of furniture that we were looking for. Thank you
I never give one star ratings; however, I have never felt discriminated against until walking into this store. We have 2 houses, one in Austin and one in Abilene. Our intentions were to use Ashley's to furnish our home in Abilene as we did in Austin. I walked in and was not greeted by anyone. I walked around for 40 minutes and was NEVER spoken to. Several others walked in after and were attended to. I found a woman sitting in the very back and asked her for what I was looking for. She pointed to 3 directions and NEVER got up or called for any assistance. I understand not hovering over customers, but not helping is different. I eventually walked out, but Im sure no one noticed. Truly very sad experience. Do better Ashley's.
Wonderful service-Efficient, friendly, and thorough.
Great people to work with and a nice selection at a good price. No delivery was a bit of a challenge but we managed.
Very helpful and knowledgeable, lots to choose from.
Placed an order and had delivery set up. Never received a call or email to inform us their system is down. It’s been down for 5 days with no idea when it will be and up and running. I had to reach out to them inquiring about the issue…just sitting ducks while their system is down.
Good product ! Delivery guys very professional . Down side if any we had to wait 8 weeks for delivery.
Such a good experience! I had decided a few months ago to buy furniture and I just had not gone to pick it out. I heard they had a sale going so I planned a trip and saw exactly what I wanted within a few minutes. Walked around about 20 more minutes but already had decided. Purchased on Monday and delivered on Friday. Beautiful and I love it!
Jonathan provided his expertise to make the experience very smooth and straightforward. Told us the furniture would be delivered in two weeks. That was on 6/1/23. It is now 7/26/23 and no delivery date set. Started as a great experience but now I just want to get it over! By the way, payment made in full at the time of purchase. They have the money - I’m missing furniture.
They were so helpful!
You send cards for 50 dollars then you don't honor them. I will never purchase anything from you guys again! I will travel out of town where we are treated nicely.
Friendly and clear service.
We spent most of the day at the Abilene location on Southwest Drive with a team of very capable, personable salesmen. They were Aracell Rios, Jim R. & Jonathan Villebrun. A very ENJOYABLE experience. We chose 4 rooms of furniture with a couple of those rooms on hold until our financial life can catch up with our wants & desires life after we move into a home much different from our current RV we’ve lived in for 3 years! We love Ashley’s professionalism & furniture quality. “An appreciative couple: Don & Carol Roberts.
High pressure sales people Relentless Won’t leave you alone to try to experience the furniture pieces No customer protection No returns - only exchange with 72 hours only High prices Class action law suite for pricing changes to represent fake discounts And finally uncomfortable furniture
Salesmen were great but in the end I am not happy with how they have done us. Overcharged us on chair which was not the amount we agreed to. Also charged delivery fee for item we got ourselves at store. Been trying for almost 4 weeks to get this taken care of and keep getting the run around. My advice is not to go there. I will never go back there. I have contact cooperate office now so lets see if they return my call. I just see that you replied to my review. I did not see where to reply to you. I have tried to reach out and work with Aracell Rios. I keep getting the run around that someone should be contacting me. No one has. I want someone to get this corrected and someone to call me from cooperate office.
We were not pressured by a sales person, just offered assistance of we needed it. Johnathon was great! Led us to purchase some zero gravity furniture that will help our backs! And it's beautiful. Thank you!
Took the time to listen carefully to what you wanted . Then told you all the different ways of financing so you could choose what is best for your situation Great in overall experience .😀
Nice people in good help.
Wonderful selection to choose from! Very helpful staff who don’t mind if you bring your littles! Very welcoming atmosphere! Would buy form here again in the future!
Awesome service, thank you!
Had a lift chair sent to my mother in Tx. I went to the Ashley store in my hometown in NC to see the lift recliners avail first, chose one, then called the Ashley store in mom’s hometown in Tx to place the order. Had a very nice sales associate that assured me of the delivery details and time. Mom got her chair yesterday and is very happy with it!
Everything is way over priced !
They will work with you on get what you need and get you the best price they can the employees are are nice helpful and professional and out going
Jonathan was knowledgeable and helpful, not pushy in any way. Gave us time to decide
Rios is amazing. Beautiful personality.
My salesman was Badge. I went in just for a mattress purchase. While looking I just browsed other furniture of interest. He took the time to explain to give a full presentation on each piece of furniture I looked even tho I wasn't there for anything else. He was great on educating us on everything and know all the features and options the furniture pieces had. He was very patience and most importantly, he was honest and gave direct answer to questions. My purchase budget expanded an extra $700 then my original budget based off the comfort level He gave my wife & I. I went to 5 other furniture stores before and all I got from sales associates from most expensive to the least expensive but no idea what was the difference. Coming from a sales background, I was very impressed and will be back yo get new furniture for the house from him and willing to spend more because of the education from his presentation. VERY SATISFYIED!
Really nice folks working at this store. Very helpful and informative. Great experience over all. Would highly recommend shopping for your furniture needs at this store.
Salesman provided great service in helping me with what I wanted and at the price I wanted.
Come visit us, we are here to serve you.
Awesome staff! Take the time to look for what you're wanting in style and price. All staff friendly and attentive to your needs/wants. Great customer service!!
Rios was our sales person in December of 2022. She informed us our furniture would arrive no later than February. In January we never get the call about our furniture so we call Rios who informs us she is now assistant manager that customer service says March she has no clue. As manager u should know what's going on with ur orders especially the customer u sold to. The customer service set up March 1st then never showed. Then said they would have to reschedule for March 15th. If you want a nightmare go to Ashley's in abilene. The manager Charlotte will not get things done correctly. Now we have battery issue from day one and neither of them are trying to fix the problem fast. 300.00 down the the drain. Save money go to gallery furniture they save u 500 to 600 off ashley furniture I learned this. I will never buy corporate again.
Rios was great! Very helpful and fun to visit with! She dealt with all my ifs ands, and maybes and didn't mind at all. Can't wait to get our new sectional home!
Sales men wouldn't leave us alone.
Araceli was awesome, helped me get a good deal on furniture I found and loved! Go down and see her at the abilene store.
Great customer service in store
I had a great experience buying a sofa. They helped me pick the right sofa plus they helped me with financing the purchase. I will come back for a dinner table set. The store manager is super friendly and the sales associte that helped me as well.
Rios was phenomenal she knew her stuff and I was surprised that she has only been there 2 months will definitely send my friends to her. And when we come back we will only use her. She did everything she did to help us went above and beyond our expectations. She is very knowledgeable about the products and made me feel comfortable talking to her about my needs and expectations. I love you RÍOS!!!!!! XOXO Bri and Marcus
Great service, and my mattress was here and delivered in less than a week.
Nice store, Sales people were not pushy and allowed us to look, found what we wanted at a good price. Would definitely recommend and will return when we're looking for furniture.
Everything was great! The only thing I didn’t like was buying that much delivery should have been free!🤷♀️
Excellent service! John was very helpful and professional. Great quality products, and huge variety.
I apologize. I clicked wrong button. Everything was good
The sale staff were super friendly and helpful. We have purchased from Ashley before and it’s always a pleasure to do business with them.
Maria was amazing. The entire process was enjoyable!
It was very informative and the staff was very detailed in explaining information to me. I would highly recommend them.
Chris Cowen was the first to greet me as soon as I walked in the door. He was professional and knowledgeable. He went above and beyond to help me find exactly what I was looking for. Kudos 👏 👏 for excellent customer service!
Great experience. My CSR, Chris Cowen was kind, knowledgeable and efficient. He is the reason we've been shopping there for so long.
Friendly attentive service. Great selection of merchandise. Great experience.
The staff was very nice and and the store was very well stocked with very nice furniture we loved several pieces there. We got a very good deal on a new bed. The manager helped us get exactly what we wanted at a pri e we could afford. I highly recomend Ashley furniture in Abilene Tx if your looking for a good deal on any kind of furniture.
The lady that helped me with my purchase was great. Very knowledgeable and made sure I got the best deal. But the RUDE salesman who kept calling her away from helping me to fill out paperwork for his mattress sale was unbelievable. The lady was called away and I was left sitting mid purchase for around 30 minutes. She came back and we began to work on my purchase again when believe it or not, the same man shows up tells her he has another mattress sale and needs her to come help him again! This time she told him she needed to finish my transaction to which he replied. I can wait maybe 5 minutes for you to finish but I really need you now. I guess my money wasn't worth the same as HIS customer's money . I asked is he your boss. She stated that he is not a boss. He has just been here a long time. The way he made me feel as a customer indicates it may be time for him to go! Oh and by the way, I have been a customer service trainer for several corporations over the past 25 years or so. His cutthroat method of sabotaging his coworkers sales to promote his own if archaic and off-putting.
Beautiful furniture and great customer service!
Went to check on furniture order while in the state with a friend. Service was very friendly and helpful. Workable in price due to the quantity she was buying. Didn't experience pushy sales people.
They were very polite and friendly and helpful..
Went to Ashley tonight to see if the living room set was still available that I looked at a month ago. I went it and sure enough they still had the set I was really wanting and the sales person came over and told me they had a 30% off sale. So I couldn’t pass up nearly 2 grand discount and they had the paperwork fixed up really quick and worked out all the details that fit my budget and are getting it delivered before Christmas. They were really fast and friendly and the protection plan they have Is really great if you don’t have claims for the five years you get your money back. I definitely recommend going and checking them out if your looking to buy furniture.
What a great furniture shopping experience! Annabelle was great and there was no pressure. I get that this isn't top tier furniture but it met our need. Price was right and delivery setup was quick and easy. Don't be afraid to check them out!
Sad when a furniture store tells you if you want to see what they have in stock to look online! No ma'am! I want to see, touch, feel and make sure it's right for our family. Thanks but no thanks!
good person with the right information
Great service and employee's are very friendly and informative
Jimmy and Chris were very helpful. They found the mattress I needed and let me know about the 25% off! They even loaded my purchase for me. They were very polite. A pleasure to do business with. They offer excellent customer service.
They were friendly and did their best to give me the best deal.
Good sale person nice price’s
I enjoyed shopping and looking around at Ashley’s furniture store. Very nice people that are very helpful and I cannot wait to get my chair.
Wonderful atmosphere, great customer service! Abraham was a big help with the selection and buying process of our new Dining Table set! Will definitely be back for future purchases!
Took close to year to get a bunk bed and when they arrived they didn't have all the said tools to put it together properly. So we have a half done bunk bed. Said they would comeBack and it's been almost 4-5 months and nothing. This place is scam! Save your money please! I have never encountered such craptastic customer service in my life! Don't believe me look on Facebook and story after story of thousands having major issues. It's ridiculous
I walked in on yesterday all to just "wish dreaming" and to only just look... I was approached by Chris C who was EXTREMELY helpful... Not pushy and just let me be... As I was getting ready to leave I decided to just take a CHANCE and it was a BIG one give it a try to see what comes back... I was prepared and okay with the results... Chris came back smiling away and said I have great news!!! That's all she wrote 🤗💫 Thank you Chris for a wonderful experience. I will definitely be a continued customer.🤗💫
Had to wait over 3 hrs for them to list what we bought and then be told we couldn’t paid or take it because it wasn’t inventory and then told said that it should be listed with in 2days now going fixing to go on5 days and 1 person said it’s listed and can pay out and then the other person said still not listed Not good customers Servive or knowledge of anything and then they have you to sign a lot of forms like your buying a car or doing a loan and we’re paying with credit card 🤷♀️😣will be going by there again tomorrow
I mean if you want to get ripped off and scammed and everything you use Ashley
I feel the quality of the furniture is good. Delivery gentlemen were very nice and quick set up. Thanks
There was a very good selection on sale and all the sales people were very friendly without being pushy. Very helpful and professional. Manager was walking around helping with questions and a smile!
End table was beautiful and was no problem to assemble. NICE
Good selection. Very friendly help. Ordered furniture.
We ordered furniture the week of Presidents’ Day. We were told delivery April time frame ( which seems crazy) but we agreed. The delivery date got pushed to May then July. So we cancelled. Long story but we never received the furniture and were basically sold furniture that they could not get. Whole experience was terrible. Won’t be back.
We love this store however it would be nice if we could walk in without being smothered by a particular salesman each time that we go in (not going to put his name here). I understand it’s their job to make a sell but if we state that we are just looking around more than once and still get smothered… We just want to leave. Not to mention the salesman was not even the person that greeted us this time. The poor girl that greeted us was probably being poached by him. Being asked what my credit score is during a “5 minute” life changing demo of a mattress is annoying and is the reason why I told my wife to get up when we were 17 mins into the “5 minute” demo. I don’t care if you sold 1 million worth of sales last year on the mattress… what does that have to do with the life changing demo? He mentioned it like 4 times in his sales pitch. Who cares dude? We are considering buying couches from here soonish but I really hope I am not smothered with sales tactics when we are trying to make a decision. Some customers just want to be left alone people!
Ashley's is absolutely worthless. After our experience they definitely deserve a brick through their window. Never shop with them. To start they delivered the couch to the completely wrong address in the wrong city. Then refused to deliver the whole couch to the correct address and made us wait a 2 more months for just half of the couch to arrive. We had ordered two extra pieces to go with the couch, but was not sure if we would need them and we were told if we didn't need them that they could be returned. Well then we had to wait 3 more months for the rest of the couch to be delivered to find out that we didn't need one of the extra pieces, but then we were told that we couldn't return it even after all of their mistakes and having to wait for the whole couch just to find out we didn't need the extra piece. Customer service was zero help and so was the manager I spoke to. I wish I could give 0 stars.
Michelle was AMAZING! She was professional, extremely knowledgeable and most importantly very friendly! I will definitely be back and will ask to work with Michelle again!
Do not buy from this company! Ordered a bedroom set on 26 Jan 2022, and still have not received the entire order…it’s now September!!!!! Spent $4K and I now regret it. Staff and delivery drivers are respectful, however that does not help the fact I’m waiting 9 months on a very expensive purchase. They will call me back tomrrow to reschedule the headboard for the 5th time. Again, do not purchase from this company unless you can walk out the door with your purchase same day.
Absolutely the worst business model of all time. Do these folks realize that the vast majority of sales are to people like me, who, upon finding a recliner, couch or dining room table, agree to purchase it, ready to take it home in my own vehicle, only to be told that you can't take the one you saw home, nor any other like it. You need to pay for it, go home empty handed, to your old worn out furniture and wait, and often wait for weeks, for it to be shipped. I'll never darken their door again, unless they change the wait for delivery policy.
Great choice good salesperson
Besides the long wait (over six months for a dining table), poor customer service (delivery time was scheduled and then they called to schedule delivery again on the day it was supposed to be delivered then the rep told me the first scheduling was approximate even though I had multiple text and email confirmations with them with a date and time saying it would be delivered), when the table was finally delivered a week later than originally scheduled, the delivery people hadn't secured it in the truck and my husband overheard them cursing when they opened the truck and saw the table had fallen. Then they brought the boxes in and tried to rush us for a signature, my husband insisted on opening the box first and the table leg was broken and there was an approx 20 in scratch across the top of the table. Still don't have a replacement table. And customer service keeps telling us they'll call back with more information, but they don't.
I found the perfect sofa and dining table. However, when I tried to make the purchase, the store didn’t accept debit cards as credit cards. When I explained my card works as credit card for high dollar purchases, they advised their store doesn’t allow credit card option for debit cards. First time I encountered. After going two days in a row to try to purchase, they did not know what to do. I had to go somewhere else and get a less preferred items. Hopefully they resolve this issue, so I can go back as they had great options.
We got to work with Michelle, and it was a pleasure. Michelle was very patient with us. We bounce around from sofa to sofa. Then to mattress to reclining bases. She listened to our wants and needs. I highly recommend Ashley's and their knowledgeable staff. Thank you Michelle for the great service. We'll be back. John.
My parents bought two recliners from Ashley furniture in Abilene Texas. One chair is broke and has been broke since they delivered it. My mom keeps getting all these phone numbers to call and every time she calls these numbers they don’t service the Abilene area. So I will be telling people do not buy furniture from Ashley furniture unless they want to be screwed. They got their money so they’re not worried about how quality their furniture is or fixing stuff that come in broken
Called twice ready to buy could not quote sent
Most interesting and enjoyable shopping experience! Very helpful sales staff
Michelle was very helpful and friendly without being pushy.
Once the sale is done, they no longer care about the customer. They give false information, it seems they are all told different things. One of the ladies in the back is very unprofessional and gossips in front of customers. I honestly wish we could back out and return the ONE item we have received and take our business elsewhere.
Michelle is amazing. She helped me through every step of my purchase and was incredibly patient with both my mom and me despite us constantly changing this or that on our order. I strongly recommend checking AHS out in Abilene, TX - don't forget to ask for Michelle!!!!!
Do not waste your time or money!
Excellent customer service! great prices!
Store here in Abilene has the BEST sal costume representatives!!! The one in Lubbock Texas is awful!!!
These guys are so fun. Amazing service, great deals, and humor to boot.
We met new manager, Charlotte, and worked with sales associate Chris. Both were professional and able to answer our questions in order for us to make a good decision on our purchase. Chris is an excellent go-to person for assistance and finding the best value.
In March 2022, we ordered a console table from Ashley Furniture and were told it would arrive in two weeks. However, it took three months for us to receive the furniture. We vowed never to buy from Ashley again. In March 2024, we found the nightstands we wanted at Ashley Furniture and decided to give them another chance. The sales representative assured us it would take two weeks for the delivery. After a month of waiting, we called customer service only to discover that the nightstands were on backorder and wouldn’t arrive until the end of April. April came and went, and upon reaching out again, we were told we would receive the nightstands in May. By the end of May, we still had not received any notification. We contacted them once more, only to be informed that the delivery would not happen until June. Finally, we received an official delivery date. When the delivery arrived, it was the wrong nightstand, and we only received one instead of the two nightstands we ordered. Now, we are left waiting for the other nightstand, which they said would not arrive until August. Based on our prior experience, I am doubtful it will arrive even then. I have never left a public negative review about a company, but in this case, I think it’s important for anyone interested in shopping at Ashley Furniture to know about our terrible experience. This is the last time we are ever buying anything from Ashley Furniture again.
Lucked out and caught a 30% sale. We purchased a dining room set and can’t wait for it to be here.
I like the variety of choices , the financial options and the hours of the store which gave me time to look around. 😊
The ladies in the store help as much as they could but being told one thing and finding out we can’t use our Homecard anymore is very frustrating. We will go elsewhere from here on out.
Michelle was super friendly! Can't wait to get my new furniture
I was at your store last week, looking for furniture for my new home. I was introduced to Jimmy! He went on for two hours about
Great customer service and helpful.
Walked into the store and I was met with lovely lady Jessica. I was very impressed with her knowledge. She answered every question that I had and took me around the store while taking our time to look. She was able to help me decide what would be best for my home in conjunction with my décor. I felt like I had a designer with me at all times. She was a large help. She made me feel like I was working with a friend. She helped me out several times and gave me new ideas. She is keeping me up to date on my orders. I felt more confident with my purchase than I have in a long time when buying furniture. I appreciate everything she did for me and is continuing to do for me.
The staff was very helpful and nice. We went in for chairs but bought a really nice bed instead.
"Just a warning, DO NOT GO TO ASHLEYS HERE. My mother and I have shopped at Ashley’s for over 18 years and have never been mistreated, lied to, and taken for a run like we have. I ordered a full living room set (sectional, end table, coffee table, sofa table, and tv stand) in May, 2021. We were told it would be ready in July, okay not so bad. July rolls around, they then tell us November. November rolls around, and now it’s January, and so on and so on. Until today!! I am able to get my sectional and end table while the rest of the order will be ready in April. To find out today, they didn’t order the wedge for my sectional so I have 3/4s of a couch. We go to the store and they tell us there’s nothing they can do for now, they couldn’t check what was in stock, and they couldn’t sell us what was on the floor. This is all I’ve ever heard from corporate, customer service, and people in the store. Also let me tell you, the lady that worked with us today LITERALLY said to my face that if my order isn’t complete and someone else needs something that is already in the warehouse from my order, they give it to that person! THEY HAVE BEEN GIVING AWAY FURNITURE I PAID FOR. How long do they give away pieces in my order until I finally get my furniture. I have made payments on this furniture (that I do not have) for ten months. I have found out I was pregnant and had a child who is almost 2 months before I have gotten one piece of furniture. I have been through hell with these people and have not be offered one solution, one piece of compensation, or anything. Do not believe the back order lies they sell you. You will never get your furniture because they’ll continue to give it away but expect full compensation for the furniture you do not have. I have been waiting 10 months for furniture and at this point I don’t believe I will ever actually get any. If you want to buy furniture do not, I repeat DO NOT! Go to this store." from a military family who is already dealing with enough. DO BETTER!
Customer service at the Abilene location is poor, not to mention one of the female associates went into our information and contacted my husband asking him for a date 🤣 The place is a joke and under stocked and the customer service like I said was POOR.
DO NOT BELIEVE THEIR BACKORDER LIES!!!! Let me tell you about this Ashley store. My mother and I have shopped at Ashley’s for over 18 years and have never been mistreated, lied to, and taken for a run like we have. I ordered a full living room set (sectional, end table, coffee table, sofa table, and tv stand) in May, 2021. We were told it would be ready in July, okay not so bad. July rolls around, they then tell us November. November rolls around, and now it’s January, and so on and so on. Until today!! I am able to get my sectional and end table while the rest of the order will be ready in April. To find out today, they didn’t order the wedge for my sectional so I have 3/4s of a couch. We go to the store and they tell us there’s nothing they can do for now, they couldn’t check what was in stock, and they couldn’t sell us what was on the floor. This is all I’ve ever heard from corporate, customer service, and people in the store. Also let me tell you, the lady that worked with us today LITERALLY said to my face that if my order isn’t complete and someone else needs something that is already in the warehouse from my order, they give it to that person! THEY HAVE BEEN GIVING AWAY FURNITURE I PAID FOR. How long do they give away pieces in my order until I finally get my furniture. I have made payments on this furniture (that I do not have) for ten months. I have found out I was pregnant and had a child who is almost 2 months before I have gotten one piece of furniture. I have been through hell with these people and have not be offered one solution, one piece of compensation, or anything. Do not believe the back order lies they sell you. You will never get your furniture because they’ll continue to give it away but expect full compensation for the furniture you do not have. I have been waiting 10 months for furniture and at this point I don’t believe I will ever actually get any. If you want to buy furniture do not, I repeat DO NOT! Go to this store.
Smooth process and great customer experience!
Dominique was amazing in helping us pick out what we wanted!
Been waiting on order since august 2021. Don't feel like salesperson was honest with us. I wish we had spent more and went better quality. Very destressing
Very good service and very nice employees
The sales person was really polite and nice and she helped us find what we needed They also have a very nice selection of furniture to choose from.
Walked into the store 30 minutes before closing (we'd done all of our shopping & research the day before), the sales girl (forget her name) was happy to help. Since I knew what I wanted I had all paperwork & payment done & was back out the door in 15 minutes. Unfortunately, items ate on backorder like everything these days but so far the experience was excellent. There was no pressure the day before when we were researching & they allowed us to browse & sit the way we wanted without being up our rears pressuring us but made sure we were aware they were available for questions should we have any. Excellent service!
Michelle Miller was great. She made our experience easy and quick.
Shopped at the Abilene store. Chris provided great customer service. He was available without being pushy! Selection was great and financing options were incredible!
Purchased an extra warranty on living room suite and not even expired yet and they will not honor it, I wouldn't waste my money again for warranty.
store has nice furniture and a very helpful young man Luis Ayala. thank you for all your help
Very helpful and courteous. Had seen a dining set on website and they were able to order it for us.
Went here to purchase furniture for my new house. The salesman was very friendly and helpful. The ordering process was smooth. Highly recommend.
Friendly staff. Decent prices for quality furniture.
In june 2021 purchased furniture & still have not received it as of today (7 mo. Later). Have tried to call the store & never get an answer. My Ashley card now shows that no pending transaction exist. The same thing happened with an online order & that item has not been received (now 8 mo). I guess Ashley has canceled my order(s) with no contact at all.
Staff was awesome and the placed was packed with a wide variety of furniture.
Was treated very nicely and with respect. Got a beautiful 3 piece living room suit
If you want to wait 7+ months after the date you were promised your furniture just to have it be a hunk of junk this is the store for you!!! No way they have 4 stars must pay for fake reviews.
Friendly staff, was able to go in and order my pieces and be out the door in about 20 minutes!
Very fast delivery and getting Whiteglove was the best since they set it up and took away the trash.
Sales men was Excellent 💯 lots of experience
We had the best service ever. We walked in, we were greeted, picked out what we wanted, paid for it and set it up so we could pick the items up the next day with now problem. We went the next day to pick up our items and it went very smooth. We are new to the Abilene area and they made what could be a stressful shopping trip a piece of cake. Thank you for you awesome customer service.
Ashley Homestore of Abilene Texas deserves absolutely NO STARS. On 2/12/2021 my husband and I paid almost $1600 for an entire sectional and ottoman set. It is now 12/4/2021 and I have yet to receive any of the pieces or any information about the purchase. I have called many many times and have had to wait hours only to be hung up on. The one time the phone was answered I was told that the couch would be at the warehouse the following weekend and nothing else. DO NOT buy from this place!
worst customer service I have ever seen
Only four stars due to not having my couch yet. Salesman was courteous and helpful. But one star only for having to pay a delivery charge. If you don't pay for the delivery charge you have to drive to Lubbock to pick up your items.
Great service and product available within the time we needed. Would recommend and thank you for serving us!
Have yet to receive my purchase after paying cash back in March. They refused to give me a time frame and still haven't processed my refund. Paying cash might give you a discount but if you never receive the items who cares how much you pay. Might as well take some money and light it on fire.
Guaranteed in stock was a joke. I drove an hour to see their furniture. Not in stock. Wanted to deliver and charge extra. Non of the stuff I picked out was in the store. We drove our can all that way for nothing.
Excellent sales...now let's just see how well delivery happens
earlier this year we purchased, new dining room table/chairs. couch, love seat, over sized chair and ottoman, TV stand- towers and top , buffet table, coffee table, and end tables for our living room. We we just browsing the other day and come to find out it was the Black Friday sale, our salesman was excellent. His product knowledge and price breakdown ability was second to none. Ashley's always has had excellent products but the service we've gotten there has also been great. The one time we had an issue it was corrected quickly and painlessly. And even gave us some store credit. I never feel pushed into anything and the salesman highest concern is that the customer leaves happy. Will be where we buy all future furniture and will continue to tell people about the experiences we have had.
The Quality is excellent the service was excellent very knowledgeable and very inviting atmosphere. Very happy with my purchase, second time I’ve bought from them.the salesman that helped me is fantastic he is a 10 !!!
(No stars if I could) DO NOT BUY FROM HERE!!! My wife and I were told we would have the furniture in our home in 6 days. Called on the 6th day to verify delivery and was told we would maybe have the furniture in our home in 3 weeks. We sold our furniture to make way for the new ones coming!!! I immediately asked for a refund. Cannot believe you allow your employees to make fake promises like this to get a sale. You will NEVER have my business again.
Beautiful store& our salesman Jay was so courteous & knowledgeable about the Tempurpedic mattresses. We can't wait for our mom to get to sleep on her new bed!
Extremely aggravating when no one answers the phone and we are having to wait till December and January for our furniture when we were told the day (first Saturday in October) we purchased it that it would be in around 3 weeks... We understand that there are delays everywhere but don't tell your customers something that's not true just to sell your quota... We've bought a lot furniture from Ashley this past year... Just very very disappointed
This company is horrible. Been waiting since October for our furniture. Was supposed to be delivered today was not even what we ordered. Have been paying on it since October and still do not have our furniture.
We love their furniture and great service!
Jimmy Lail is the man! My family and I had a great experience! Thank you Jimmy!
This was the best price for a leather sectional. Ask for Chris Cowen. He’s great. Got all the discounts they had. Price was fantastic. Transaction was fast and easy. Will definitely buy from Ashley’s again if we ever need anything else.
The sales people make it so easy to buy. No pressure and they make sure you get all the discounts available. If you go ask for Chris Cowen. He’s great. Will definitely buy from Ashley Furniture again if we ever need anything. Thanks.
Great experience! Thomas at the Abilene store was so helpful. We will be back!
We walked thru the store last Thursday for about 45 minutes and none of the salesman spoke with us. We tried again this evening, knowing exactly what we wanted, and the service was much better. The first salesman that saw us, greeted us and helped us with our transaction. We had already decided exactly what we wanted so there was no sales pitch required, but he was extremely friendly and professional. I would rate 4 stars, only because of our bad experience last week. This visit redeemed our want to do business with this store.
I had a very good experience and person who helped us was very helpful and nice!
Had great service and a massive selection to choose from very good experience
I placed an order the end of May. I still haven't received any of my order. I'm very disappointed. I was told it would take 2 weeks. I call and it still tells me 12-15 more weeks. No one has any answers for me. All I want is my furniture. I bought and paid for.5 months ago. There were other items I wanted but this was an awful lesson!😡😡😡
Great selection. Patient sales people. And best of all, the furniture is made in the USA.
I went in with a $25 gift card that I'd been carrying around for TWO YEARS. Forgotten I'd had it and it had become obsolete. But they graciously honored it anyway. I found a really cute item, and walked out a very happy shopper. Such a sweet bunch of folks, working there. Thank you Ashley Furniture of Abilene for your kindness.
I have been waiting for my furniture to be repaired since May 2020!!! Repairman has been here several times only to have the wrong material/supplies sent to him… Two months ago, he showed up and finally repaired my furniture but broke a different piece while here (it was an accident). He told me the replacement would be in within a few days and he would be back to fix it….. I’m still waiting!!!! What do you have to do to get Ashley furniture to take care of their customers?????
The team was friendly, professional, and knowledgeable assisting us with buying a couch. Would reccomend
Had the best experience with Thomas the sales guy who assisted me. Absolutely helpful and right to the point. Very helpful folks and will definitely return. 😇🙏🏻
Had the best time with Jimmy the sales guy there. Absolutely helpful and right to the point. Very helpful folks and will definitely return. Thanks Ashley's for ALL your help ❤️🙏🏻
waited over 7 months for furniture promised in 6 weeks
Just bought a sofa from Ashely. Home store. It was a wonderful Experience! I recommend them. Great sales people!
Buyer Beware!!! Purchased a couch and loveseat during the 4th of July sale and was told we would receive it in 4-6 weeks. When we heard nothing on week six we called and where told it would be another 6-8 weeks. That 4-6 was an estimate and even after waiting 6-8 more weeks they can’t guarantee it will be delivered. DO NOT buy from Ashley’s they have now done this to us twice. (Once on our kitchen table) and now. They are rude over the phone and come up with excuse after excuse on the delivery date after being told in store it would be six weeks at most multiple times after a customer walked in and warned us not to buy from Ashley because he had been waiting 10 weeks for his purchase and had not received it. I wish I had listened. Edit: We called management and where told our order would arrive November 26th it is now December 3rd and we called and where told it would be another month. DO NOT BUY from this store
BUYER BEWARE! I will continue to post further reviews until furniture delivered. Practicing the art of brevity, I wanted to state to the general public that you should take your business elsewhere. We purchased our furniture in March and have received one excuse after another. If you drive up to the Abilene location, you will see that the outdoor sign is in tatters and that should have been the first red flag to us (sign is still in disrepair). We were informed by the salesman that we should have our furniture in no less then six weeks, this was a lie. I have owned, or been partnered with several business organizations so believe me when I tell you (general public) that the sales pitches given by associates are delusional at best, and I will place the blame on upper management (owners - which is a couple out of Lubbock that already own over 10 other furniture management locations throughout Texas and New Mexico). Covid-19 is a fallback excuse given by Customer Service which they are shielding there inept behavior behind. I have taken a tally (speaking with previous Ashley Furniture Abilene customers) and have noticed that the slim majority of Customers that financed the furniture received all or at least 60% of products by given timeline. A question that does arise is the following - Does management give more priority to finance customers since they do not want to hurt their relationship with leasing companies such as Progressive? Does Progressive leasing, as a third party merchant finance company, need to be aware of their behavior? Do cash customers have to wait in line and be treated like livestock with dull excuses that even bore the snails in my garden? I am fully aware of current shipping delays due to Covid-19 (as 40% of their furniture does come from China) but is seems like this kind of corporate behavior goes way back before the pandemic. So now more questions arise...Since we have been informed of a refund and would "receive notification in 24 to 48 hours" and yet no attempt at contact by them has been made, does this constitute theft? We will be investigating legal remedy, should we inform the office of the state attorney general of possible criminal behavior along with financial remedy in a civil court of law? Should we inform the following companies of your behavior: Prog Leasing, LLC | Approve.Me LLC | AM2 Enterprises, LLC all of which have an ownership in Progressive Leasing (D.B.A. Progressive Finance Holdings, LLC) of how you treat customers and that their Risk Assessment Team should investigate their relationship with you? Please be aware that I know exactly how to contact the responsible parties in these Organizations, so I won't be calling some kind of "Customer Service Hotline". This action on my part may only cause a ripple in your sea of pathetic corporate behavior, but at least a paper trail has been started. Your CRM with Dsghome.com is one of the worst Customer Relationship Management services I have ever seen. It's easy to hide behind this website as you respond to other complaining parties on here, will you ever make the decision to be more transparent and treat customers like humans with MONEY instead of discarded animals on the side of road - flea ridden and starving for attention? To all the customers that have been treated like this, take the time to contact the following places, Office of the Texas State Attorney General, Google reviews, Yelp reviews, District Attorney, legalmatch com. If you file a google review make sure you use key tags such as "The Abilene Ashley store", use a combination of words with this order "Abilene, Texas" along with "Ashley Home Store", also "Abilene TX location", also "Abilene Ashley HomeStore". Let's get these reviews shown first in "most relevant" sort by. To summarize my outline, Abilene Ashley HomeStore - you messed around with the wrong NIGHTMARE customer of the century....the ghost of accountability will be there shortly to haunt you!
Got a nice recliner for my birthday the Daley lady was nice.
Salesman Chris was so helpful about showing me around. Happy with my furniture.
we shopped around online and locally and we could not find better prices, plus we got free pillows.
friendly sales people. good buying experience
Good selection. Friendly workers.
Just a bunch of liars just trying to get their commission. You would think they would care more about their customers than they do. I just wonder if all the stores are as crappie as Abilene… if so I don’t know how they stay in business
Michelle in the Abilene store is so helpful. She is pleasant and knowledgeable, makes the purchase of furniture so easy.
Its been a horrible experience with Ashely. I havent received the furniture that I ordered back in April. I keep calling them and all they do is lie to me and keep pushing my oders further and they hang up on me. I paid them cash because I trusted them. Now I dont know what to do, we've been without furniture and paid the only money I had .
I made a FATAL mistake by not reading online reviews about Ashley Furniture. I don’t want you to make the same mistake I did. Never, EVER, buy anything at this store in Abilene. I cancelled an order because it was not what it was represented to be (check out the online complaints and reporting on Ashley’s “leather” furniture not being leather at all— peeling, etc) and, over 5 weeks later, STILL have not received a refund. When calling to see why, they couldn’t even tell me what was going on. Their new manager offered zero help. If you even catch someone on the phone it’s nothing short of a miracle. You’d be much better off going almost anywhere else. I will never even set foot in this place again. It’s, honestly, ridiculous for a national store to not be able to give you an immediate refund after paying CASH. It is 100% shady. It’s also ridiculous to have to involve an attorney on something that should have been a quick and easy fix. BUYER BEWARE!! The ONLY helpful person throughout this unnecessarily arduous process was their operations manager, Marissa.
Dude definitely tried.. but taking me to the most expensive mattress wasn't really a sales point for me
Ordered sectional on MLK day in January. No furniture by late May. Cancelled order. Today is August 12 and STILL no refund. Time to file theft charges!!!!
I never write bad reviews. BUT PLEASE DO NOT PURCHASE from Ashley's furniture. Once you purchase an item it can take more than 3 months for you to get your stuff and it can continue to be pushed without notice. Also they have no refund and its purchase on sale... meaning even if you cancel your order you will not get your money back and if you do... IF.. then you will get charge a 25% fee for who knows what. If you want to get a furniture from Abilene Texas. Go to Homezone Furniture or somewhere else... you will at least get your items on time and won't give you the run around when you call customer service.
Uncle Jimmy was extremely knowledgeable, polite, and helpful!
great selection, friendly servicr
Not happy with the service after the sale. Wishing I had not made a purchase with Ashley now. Definitely having buyer's remorse.
Poor customer service. Made 6 or more calls and they wouldn’t call back. Made two trips to the store to before they finally came and fixed our recliner. Now the color is coming off of our “leather” furniture. They still haven’t fixed that. It’s only a year old. Not happy with them.
I read the reviews and thought oh maybe there was just a few people with issues, don’t judge the store off of o oh the negative reviews. DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE. They give you the run around when you call customer service and keep telling you your order will be in the next month. Initially I bought a bed and a couch. The salesmen told me it would be 2 weeks for the bed as they have them in stock and a month for the couch. This was in April. It took two months for the bed. It is now almost August. I’ve been told twice that my order will be delivered on set date, took off from work: no delivery. When I call customer service they tell me they don’t know what happened and my stuff will come in soon. They’ve tried to say Covid has caused issues but it wasn’t an issue when they were selling me furniture. Do yourself the favor and spend your money elsewhere.
I ordered a couch, loveseat, and ottoman in October of 2020. I was told when we were ordering that it would be delivered in December (8 weeks). On December 30th, when we hadn’t received any communication (10 weeks) I called to check on our order. They said that it would be in the first week of January. This pattern continued until we finally received our couch and loveseat in February after 16 weeks. All communication about the furniture was initiated by me, even though their policy states they are supposed to contact weekly for a check in (as told to me by an Ashley furniture customer service representative). Unfortunately, at the time our couch and loveseat were delivered, they didn’t have our ottoman. It is now July 16th and we are still waiting on our ottoman. I called Ashley today and was told it was at the store and I could schedule a delivery. It should now be delivered the last week of July. I don’t know how long our ottoman has been at the store, but I do know that 9 months is not the same thing as 8 weeks. I’ve been given the run around by costumer service numerous times- having my phone call transferred to different departments and them all blaming each other. And then when I called the store today, the representative was rude. I will not make the mistake of buying from Ashley furniture again.
I ordered a couch, loveseat, and ottoman in October of 2020. I was told when we were ordering that it would be delivered in December (8 weeks). On December 30th, when we hadn’t received any communication (10 weeks) I called to check on our order. They said that it would be in the first week of January. This pattern continued until we finally received our couch and loveseat in February after 16 weeks. All communication about the furniture was initiated by me, even though their policy states they are supposed to contact weekly for a check in (as told to me by an Ashley furniture customer service representative). Unfortunately, at the time our couch and loveseat were delivered, they didn’t have our ottoman. It is now July 16th and we are still waiting on our ottoman. I called Ashley today and was told it was at the store and I could schedule a delivery. It should now be delivered the last week of July. I don’t know how long our ottoman has been at the store, but I do know that 9 months is not the same thing as 8 weeks. I’ve been given the run around by costumer service numerous times- having my phone call transferred to different departments and them all blaming each other. And then when I called the store today, the representative was rude. I will not make the mistake of buying from Ashley furniture again.
Always buy from them. Good price. Good quality . Just delivery takes a long time. I am hoping to buy more stuff I need pretty soon
IT WOULD NOT LET ME GIVE ZERO STARS OR I WOULD. ORDERED FURNITURE 11-27-20, BEFROE COVID, AND NEVER RECIEVED IT. FINALLY WAS ABLE TO GET MY DEPOSIT BACK TODAY AT THE STORE. I KEPT GETTING THE COVID EXCUSE EVEN THOUGH I ORDERED IT SEVERAL MONTHS BEFORE THAT. WHEN I WOULD TRY AND GET MY MONEY BACK THEY TOLD ME I HAD TO CALL 800 NUMBER WHICH IS A JOKE. YOU CALL AND END UP ON HOLD FOR AN HOUR AND THEN THE PHONE JUST HANGS UP. DO NOT WASTE YOUR TIME OR MONEY AT THIS STORE. READ THE REVIEWS AND SAVE YOUR SELF THE HEADACHE.
Buying from this store is my epic mistake . They promised delivery in 4-6 weeks. I waited for 5 months. Customer service is non existent. Your call will never be answered. I went to store directly, they advised me to call a non existent number. Lesson learnt -Never shop in this store if you are smart. You loose your time , money and peace of mind. My rating 0/5.
On 4/1/21 we order two dining sets from Ashley HomeStore, located at 4597 Southwest Dr, in Abilene, TX. Initially we were told that the delivery will be in 2 weeks. After waiting we talked to them then they said that it will take 4-5 weeks - they delivered partial order. The one piece which is a large table, has not been delivered. And it's almost 4 months since the order. Every time we visit the store the employees at the store don't even put attention to customers who are coming to ask about service on an order. Every time we called the store is a waste of time, no one answers, the situation is worst when you call the "service department". You'll be put on hold for a long time, then they hung up. Next step is, I'll be asking to return our $'s. Needless to say, customer service is horrible. Next week will be FOUR MONTHS of waiting for our furniture which we paid back in April. Several people from Ashley called but have not solve the problem.
Customer service is non-existent. We were told 2-6 weeks for delivery. It has been 7 weeks and no one at Ashley is available. We were 31 and 39 in the queue and then after 21 minutes we were disconnected. Calling the actual store in Abilene is impossible as you are just re-routed to central customer service. We will no longer purchase from Ashley in Abilene. Our money is better spent with a company that has better communication skills. An email would have been sufficient,
No one answers the phones and I’ve been waiting on my couches for 2 months trying to cancel my order but no one answers I’m from out of town my kids have been sitting on the floor for 2 months 😭 I just want my money back so I can go somewhere else
I am changing my original review for Ashley. Don't buy from Ashley Furniture in Abilene, especially if you are going to have to wait for the item you paid for in full upfront to be shipped/delivered to your home. I ordered a dresser in March that was supposed to be delivered by early May per our salesman, James. That date came and went and when I called and checked they told me it was pushed back to May 17th. That date came and went too, and when I called on May 22nd Ashley Customer Service assured me that the dresser was on the truck and would be in the Abilene on May 24th and that it would be delivered this week. On May 27th when I had not heard from Ashley about the delivery I called Customer Service again and was told by the rep that the order was pushed again to June 15th. I told the rep that was unacceptable and impossible because I was told last week that it was on the truck and the Rep then proceeded to tell me that the store got my dresser, but apparently had sold it to someone else and that she could arrange for me to receive the same dresser from someone else who had bought the set and scheduled my delivery for June 2nd. Today, May 28th, I went into the store to talk to the Manager (Nathan) who I was told was not on-site by 3 salesmen, one of which was James that originally sold me the furniture and who basically confirmed to me that they sold my dresser that came in on Monday and refused to help me in any way other than tell me to call Customer Service and get a refund because, "Ashley is giving those now". So basically Ashley in Abilene is robbing Peter to pay Paul and "double dipping" buy selling peoples orders as they arrive rather than fulfilling the past orders. This is completely unethical and wrong. The manager Nathan was no where to be found for me to submit my complaint to but I did call and complain to Ashley customer service and that rep was nice & helpful. It should also be noted that I have never received a call from Ashley when our delivery date was pushed back and the CS rep told me that should be coming from our salesman, James. I was also told by Barbara Reyes that I would receive a $75 gift card for leaving a review which I have yet to receive as of today. If you are looking for furniture to buy, I would steer clear of this store because they have every excuse in the book as to why you aren't receiving your fully-paid orders, unethical salesmen, poor in-store customer service and an absentee Manager. The only positive part of this experience was the customer service guy I spoke to today on the phone.
Buyers beware! You will not receive what you purchased for months. We ordered a table with chairs and matching barstools back on March 14th and we still don’t have them. They initially told us it would be 2-4 weeks, then 4-6 weeks, and now here we are over 10 weeks later still with nothing. Zero communication from the store about the status of our order unless we physically go into the store and ask. They don’t call to update you that the order has been pushed back yet again and you can’t call for an update because it says their inbox is full. No emails, nothing. We have had to go into the store 3 times to ask for updates and each time they say it’s pushed back. So we are out $1500 with no product. I do not recommend buying furniture here unless you are okay with waiting months and not having a definite date of delivery. UPDATE: I emailed the address they gave to me in response to this post and they haven’t responded to the email. I texted the number that they gave in response to this review and STILL NO PROGRESS NO UPDATES NOTHING. So upset with this company. It has now been over 12 weeks since we paid in full for our products and we haven’t received them.
Ok but the ladies in the back couldn’t figure out much and I had to go back 5 times to order my parts
Not much for me to choose from in sofas but great service and knowledge of mattress.
The salesman was great and helpful. However, the delivery and getting out merchandise fixed hasn’t been. I was “assured” multiple times that my shelves will be coming in and I’ve yet to see them. I had someone follow up in my purchase and when I told her what was wrong she quickly hung up. DON’T EVER GO HERE!
Great experience at the Abilene Ashley HomeStore. I walked in knowing mostly what I needed and the associate I worked with helped me to find other pieces to compliment it. I have been in this store a couple of times now and have had a pleasant experience each time. I plan on continuing to shop with my local Ashley to redo the rest of the house soon! Barbara Reyes
Great experience, had what we were looking for, pricing was equal to what we had seen at other stores
Made an in-store purchase of over $4K on Jan 9, 2021. Delivery up to 4-6 weeks due to COVID, we were told. No big deal....started trying to call after about 6 weeks. Waited on hold for HOURS many times and promised it would be there in a few more weeks on the two occasions that I actually got through to a person. Emailed, called & left messages for someone to contact me...but nobody ever did. You can’t call the local store because that phone never gets answered or “has a mailbox that is full” and can’t leave a message!! INFURIATING!!!🤬🤬 So today is May 1, 2021....and STILL NO FURNITURE!!! On April 30, I Left 2 messages for someone to call me back as I was “caller #29 in the queue!” NOBODY CALLED ME BACK!! I have lots of notes and documentation of attempts to contact someone and get answers about my order!!Terrible Customer Service!! Maybe this will get someone’s attention....RESPOND BACK
I had the best shopping experience ever at Ashley's recently. We went into the store in Abilene, Tx and there was a sale going on and we had a great sales person named Jimmy that provided all the information (info on products, sales price) we needed, We ultimately purchased a living room suit, mattress and base, and a bedroom suite. I appreciate Jimmy and Barbara Reyes for all they did. They have my business for life.
I bought our mattress yesterday from Ashley! It was short and quick coz they know what we really wanted! The staff is nice especially Barbara Reyes! And also we have been Ashley customers, loyal customers since 2015!
We went bed shopping and Bob was very helpful with finding the right bed for us. Very patient and quite informative with each particular bed and the best part, no pressure sales. We spent probably about three hours in the store to find the perfect bed for us and finally did buy it. I would highly recommend the Abilene TX location for future purchases. Barbara Reyes suggested that I should post a review.
Attn: Barbara Reyes Highly satisfied with the quality of sofa and loveseat, however, very disappointed with delivery of recliner purchased. It’s now going on 7 weeks and recliner has not been delivered. Was told by salesman that I would have the recliner within 4-6 wks after purchase.
I was in and out of the store in 30 minutes in time for lunch! The associate Chris was awesome and very helpful and Barbara Reyes provided great support as well. I can't wait for my new furniture to be delivered!
I had a pleasant experience shopping for a TV credenza in the Abilene, Texas store on Friday, April 23, 2021. I was greeted by a sales person who then told me where my desired piece could be found. He did not hover over me but let me shop on my own until I found the particular credenza that interested me and then was with me to answer my questions and close the sale. The people in the office were very friendly and efficient in handling the payment transaction. Barbara Reyes called me on Monday, April 26, 2021, requesting that I rate my shopping experience at Ashley Home Store. She stated that when I gave my rating I would receive a $75 gift card. I look forward to receiving my new TV credenza and thank the Abilene Ashley for meeting my need.
I read the reviews and thought oh maybe there was just a few people with issues, don’t judge the store off of o oh the negative reviews. DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE. They give you the run around when you call customer service and keep telling you your order will be in the next month. Initially I bought a bed and a couch. The salesmen told me it would be 2 weeks for the bed as they have them in stock and a month for the couch. This was in April. It took two months for the bed. It is now almost August. I’ve been told twice that my order will be delivered on set date, took off from work: no delivery. When I call customer service they tell me they don’t know what happened and my stuff will come in soon. They’ve tried to say Covid has caused issues but it wasn’t an issue when they were selling me furniture. Do yourself the favor and spend your money elsewhere.
The sales people manipulate and lie to get you to purchase furniture that is takes months to receive. I would never purchase here.
Had a great experience in purchasing a bed frame and side tables. Ashley’s made is easy, and managed to honor the online discounted pricing. Big thanks to Barbara Reyes!
Bought a couch and loveseat on 4/21/21. Couch finally delivered 7/31/21 after repeated delivery dates not met. It’s now 10/10/21 and still haven’t received the loveseat. Again been given numerous dates the loveseat would be available to be shipped. Those dates passed and no loveseat.
We enjoyed shopping and purchasing our bedroom set and mattress from Ashley. We have purchased many of our furnishings in the past from Ashley as well! All great experiences. Thank You Jimmy for the assistance and Barbara Reyes for all the help!!!
Still waiting for our couch. We ordered January 3rd. It’s April 22nd! and every time we call they tell us another 2 weeks. Now it’s may 4th.. MAYBE?! Be honest with your customers that it’s not going to be 4-6 weeks. 4-6 weeks and 4-5 MONTHS are very different. It didn’t take you 4-6 weeks to take our money though! Never again...
Service was awesome. They had me in and out within ten minutes. Showed them what I wanted no if’s ands or buts about it. Great service. If you need to talk to someone from Ashley furniture talk to Barbra Reyes.
Horrible customer service!
Was called by Barbara in customer service after my purchase to make a 5 star review and would receive 200 gift card.. NOW I SEE WHY! Worst consumer service I have ever had to deal with in my entire life. They lie about the time it takes to get furniture, they never answer the phones. Their customer service line says leave a call back number and they will return your call if you dont want to hold. Because you will hold over an hour to speak to someone. You literally have to go up to the store to get a local person to talk to and then they turn around and tell you that they have to call customer service but can push you up in the q but it still takes 30 mins.
Barbra Reyes and the staff at the Abilene store have been very professional and knowledgeable while assisting my request in a friendly manor.
Great experience and customer service! Very accommodating to my delivery needs. Barbara Reyes
25 minutes agoNEW The buying experience was quick and easy, but it went downhill after that. We purchased 3 pieces in December, finally received the first, our sectional couch end of February, we still have not received our ottoman or side table. Everytime I call I'm on hold for at least 45 mins just for them to tell me ,"I'm sorry it's delayed." Then they will give me a date 2 weeks out again of when it should arrive. I call again after that date and the cycle just starts over. We are left paying for furniture we haven't received. I can cancel my order for store credit but why would I want to do that, I'm never buying here again. I would definitely NOT recommend going thru Ashley unless you are told you can take your furniture home same day.
The buying experience was quick and easy, but it went downhill after that. We purchased 3 pieces in December, finally received the first, our sectional couch end of February, we still have not received our ottoman or side table. Everytime I call I'm on hold for at least 45 mins just for them to tell me ,"I'm sorry it's delayed." Then they will give me a date 2 weeks out again of when it should arrive. I call again after that date and the cycle just starts over. We are left paying for furniture we haven't received. I would definitely NOT recommend going thru Ashley unless you are told you can take your furniture home same day.
If I could give ZERO stars, I would. Buying from Ashley's (ABILENE) has been a night mare from the beginning. After I get my furniture I will NEVER buy from them again and I will suggest to anyone that is looking to buy furniture to steer FAR, FAR, FAR away.
Ordered a multi piece couch and an ottoman Feb 2 with an ETA of 3-5 weeks. 2 months later we finally got half of our couch, and we’re being told that the last piece of our couch and the ottoman won’t be delivered until mid May. If you attempt to follow up and inquire about your order, the spineless manager will tell you whatever he thinks you want to hear that will temporarily pacify you and get you out of his store without too much fuss; or you’re directed to corporate, where you’ll wait on hold for hours then be told that there are no refunds, only store credit after a 25% cancellation fee. Once this Ashley Furniture of Abilene gets your money, they literally wash their hands of you and consider your order “not their problem”. Save your money and your time and go literally anywhere else but Ashley Furniture of Abilene! Even if it’s as far as Dallas! Update: it is now May 5th and we received our ottoman. Still waiting on the other 1/3 of our couch. Movers said not to expect it until June, maybe July. Update: 2 June the last portion of our sectional was finally delivered! After 4 months we can finally put Ashley HomeStore behind us and never have to worry about dealing with them again!
Didn't purchase anything but great customer service
Sencond time buying from Ashley Homestore because they are great to shop with. The staff are friendly and helpful. The store is organized and clean. Always a pleasure to shop or just look around. Thank you Barbara Reyes and staff.
I made a large furniture purchase at The Ashley Homestore in Abilene, TX for my mother as a promised Christmas present on 1/27/2021 and was told it could take 4-6 weeks for delivery. It has now exceeded 8 weeks and I have still not received a call back on delivery arrangements. Every time I contact the delivery department, store, customer service I receive no answer or call back about this issue. The lack of transparency and response is making me regret this purchase and further purchases with this company. Edit: 4/20/21 - I contacted your email response team and was told it would be 'escalated' 3 weeks ago and have not received any new information since. It's now going on 11 weeks without a clear explanation as to what happened to my order or if anything is going to happen.
I ordered my furniture 8 weeks ago and still have not received it I've tried to call the delivery number and can't get through to anyone I also have tried customer service with the same results mean while I have been making payments to my credit card on furniture I have not received
Ordered a couch and love seat back in November. Was told that it would only take 2-6 weeks for delivery. It's now 21 weeks and I still don't have my furniture. It is almost impossible to get anyone on the phone and their mailbox is constantly full. I have been told for the last 3 weeks that it will be at the warehouse at the end of the week, every week I call. They won't give me a refund this is ridiculous and the store is a joke. Today is April 7th now, couch and love seat were supposed to be delivered between 2:30-5:30pm then it was changed to 5:30-8:30pm and now it's 8:45, no contact number for delivery and of course the number the text came with says they are closed now.
Excellent customer service from Jimmy at the Abilene store. Very honest and professional. Barbara Reyes was very courteous on the customer service call as well. //// Edit: The above comment was for a prompted review in return for a useless $50 store giftcard. This experience have been a complete disaster. Our furniture finally got delivered after more than 3 months, when the sales rep told us at time of purchase it would be no greater than 6 weeks. Upon delivery, we received the wrong color for our TV stand, and one of our end tables were missing. We had to go into the store to pay the balance the day before the first scheduled delivery, and no serious efforts were made for reconciliation, for them failing to meet their standard/ our expectations. Now we’re gonna have probably wait a further 3 months for redelivery. Stay TF away from this place if you actually want to have your furniture in a reasonable timeframe. Beyond abysmal customer service!!!
Michelle made ordering and picking my futon easy. I will return and purchase more furniture there in the future. Thank you Cc: Barbara Reyes
Giving 1 star because zero isn’t an option. Absolutely terrible customer service. I purchased in full furniture back on 12/18/20, I was told they would be delivered in the week of 2/18/21 with a chance it could be pushed back til last week in February. Here we are 3/29/21 and I haven’t even received so much as a phone call as to what the hold up is. I’ve called numerous times and am always treated with disrespect and given the run around of “2 more weeks” I called corporate and they didn’t even have my sales number in the system!! Went into store to figure it out and they just put me on phone with customer care and offered no other solutions. There are great places to buy furniture in Abilene I would stay away from Ashley’s. While everyone in the customer care and corporate has apologized I still haven’t received an apology from anyone in the Abilene team. Read the reviews every one that purchased furniture and is waiting are good anyone else well....
I spoke with Barbara Reyes earlier and shared with her about my experience at Ashley's Home Store. The staff was very helpful, friendly, and personable. I had the pleasure of dealing with Jimmy and Michelle and both had wonderful customer service. My expectations were met and then some! I purchased a tempurpedic mattress set and I'm looking forward to its arrival!
Excellent service. I buy my furniture here and they have always been do helpful on everything I need
Nice furniture but takes to long to get delivered to my business. Barbara was an ok customer service person but she could have spoken to my secretary and refused to speak with her.
Great buying experience and all around great service to include a follow up call from Barbara Reyes.
Our experience with Ashley Home store was amazing!! Chris, our salesman, was wonderful and gave us wonderful deals and discounts..found us EXACTLY what we wanted at a fantastic price!! And the follow up with Barbara Reyes was EPIC!! She was kind and caring!! Love this store!!
If I could rate in a negative grade I would. I purchased a sectional sofa 03/23/21 and still have not received the entire piece as of 05/05/21. Of the 2 pieces that were delivered one was broken, still waiting on repair that isn't even able to be scheduled until 05/17/21. I have spent over 5 hours holding for "customer service" often times hung up on or the call is transferred back into the call que which is usually around 22 calls waiting. I have been told 2 times my missing piece would be delivered... sat home waiting and nothing...so I call and wait time is over an hour only to be told no one knows where my missing furniture is and they have no clue why I was told it would be delivered. I have gone to the store and I'm told there is nothing they can do. Today I sat for 4 hours waiting for the scheduled delivery and repair of the broken piece... No one showed up so again I called waited over and hour to be told the missing piece isn't even available, but that the repair person states they did come by and left me 2 voicemails. I have NO voicemails and no one knocked on my door. Today makes the 3rd day I have sat at home waiting on furniture, and now I'm told they will get my piece in the warehouse Friday, and will reach out to me to schedule delivery... Who knows when that will be. The repair on the broken piece scheduled for 5/17/21 so that is 2 additional days I will have to find a way to sit home and wait on Ashley. This has been the most horrific furniture buying experience I have ever had. I will in NO WAY ever give Ashley another dollar!!! Today to top it all off after the 3 hr call the woman tells me she's a corporate supervisor and refuses to give anything other than first name or let me speak with someone above her, then says maybe when all is said and done they will offer me an in store credit... ABSOLUTELY NOT, I wouldn't deal with them even for free furniture!
Barbara Reyes, was awesome tyvm
Found what I was looking for. The people there are courteous and professionals. Special thanks to Barbara Reyes!
No pressure, clean store, Barbara Reyes helpful, also the gentleman who was there, I am sorry not to remember his name as he was very good.
Great customer service. Easy and quick purchase
This was our first experience with Ashley Furniture and we will continue doing business here! We told the gentleman that helped us what we wanted, our price range, and he made it happen! Ready to enjoy our new furniture! Barbra Reyes
First time buying from Ashley furniture and I had the best I mean best experience the service was AMAZING and I would recommend anyone to go there for all their furniture needs they also had some amazing deals James Lail helped me and my husband and his energy and spirit was just amazing he is a very amazing person inside and out I would recommend him 1000 times Barbara Reyes
Helpful and friendly service. Will buy again. Thank you (Barbara Reyes)
Barbara Reyes
Everyone was super nice. The man who helped us was very friendly and helped us get the exact dining room set ordered. Definitely will be shopping there again. When Barbara Reyes called to ask about my experience she was very friendly as well.
Barbara Reyes
2-6 weeks delivery! YEAH RIGHT!! I ordered my recliner at the beginning of January. I got it the second week of March. 10 week delivery!! That is unacceptable. Next time I will go to a locally owned place where they will stand by their word!!
I ordered a couch and love seat the 3rd week of December from a salesperson named James who was great to work with. It is 3 months later and I still have not received my furniture. They say it will be here next week to no avail. They rarely answer the phone when I call. Customer service leaves you on hold for way too long. I have paid for my furniture in full and I have no idea when I will receive it. I believe they are not following through on what they promised which is a 4-6 weeks delivery date. I understand we are in a pandemic and we had a huge snow storm but this is out of control.
had a good quick shop. I didn't realize we went in with the store only being open another 30 minutes, but the salesman was able to help us find the right couch for our family needs and get us out before the store closed. I didn't feel rushed we already had a budget and an idea of what we wanted. Barbara Reyes was very helpful
Overall a good experience. I knew what I wanted from the store via their website so I showed the sales person what I was looking for, he found it online and adjusted the price that was on the website. Sadly, they did not have the item in store but it was not that big of a deal to me. - Barbara Reyes
Nice place has everything I was looking for with an affordable price and free shipping and set up!! Very nice and friendly staff Barbara Reyes....highly recommend!!
The worker's are wonderful very helpful and Barbara Reyes is great best place to shop
Barbara Reyes was very helpful. Reasonable prices.
I had a great experience at the store when I was shopping but now I’m really regretting shopping with Ashley furniture. I bought some couches 8 weeks ago. They said it would take 2-6 weeks for them to be delivered and I’ve patiently been waiting. I called about them a week ago and they told me they were waiting on one more piece that would be here this past week. I called on Friday to follow up just to be told I’m going to be waiting till the end of June!!! So now I’m going to be waiting another 6-8 weeks!!! I’m just really upset at how things are going and I will not be shopping with Ashley furniture again.
No pushy sales people. Found what we wanted...
Chris was very friendly and the rest of the staff was amazing. And barbra who reached out was very nice.
Excellent, long-lasting furniture. The price will turn some people away, but the reliability is what you pay for. I've been sleeping on the bed I purchased a year ago half disassembled for the past 3 months with no issues. The staff are friendly, get you what you need and to where you need to be. Thanks, Barbara Reyes, for having me fill out this review and reminding me of the pleasant time I had over a year ago.
Very nice and friendly staff
Barbara Reyes was very polite and so was the girl behind the counter. She worked hard to get my issue resolved. However, I am still waiting on delivery of items purchased Jan. 8, 2021. Also I purchased another couch and was told it showed to be at the warehouse in Lubbock and I could probably get the couch within 2 weeks but called the warehouse next day and they told me the sofa was not in the warehouse and would probably be the end of April before it would arrive. That was disappointing.
Jimmy was very helpful in helping pick out and ordering a new dresser for my daughter, and Barbra Reyes called the next day to make sure my visit to their store exceeded my expectations. My only complaint is that due to the pandemic, shipping may take a little longer, but that's not anything the store can help. Will be a repeat customer.
Great sales team and really answered all of our questions!! Barbara Reyes
We purchased a dining room set for our new home. We found the perfect one to go with our decor and the size we needed for our big family. The craftmanship and detail is beautiful. We will definitely purchase again from Ashley's. Barbara Reyes was a friendly associate and pleasant to work with.
Great sales associate at Abilene store. We found what we liked and he made it happen. Quality furniture at a great price. Barbara Reyes sent me the link for this review. Thank you, Jerry
I don't recommend purchasing anything from Ashley Home Store at Abilene, TX. I have been waiting on my furniture for the past 5 months now. The sales people in there will tell you anything to have you purchase anything in that store but they leave that big huge information out that you will not receive your furniture anytime soon. Customer Service is also terrible. They will go on and blame it on the pandemic why your furniture has not arrived yet or even blame it on the weather. The bottom line if you don't mind waiting for your furniture for over 5 months or more than I would totally recommend purchasing from Ashley Furniture. Oh and they refuse to provide you a refund as well even though you have been waiting on your furniture for over 5 months already. They simply don't care and have no interest is providing any good customer service.
Great and fast service! They were able to price match with me to the website and offer a better price. They were super friendly. Barbara Reyes gave me a call to make sure everything went smoothly with the purchase and that I was happy with my services. I’ve used Ashley HomeStore for many of my furniture purchases and I will continue to use them!
My family and I have shopped at the Abilene, TX store several times in the past year. Our preferred salesperson is Michelle Miller. She is knowledgeable about what I am looking for and understands the products she is showing me when I tell her what I am interested in. She is prompt in her communication with me when I am not in the store but have a question or a request. I have no complaints about our store experience. Barbara Reyes called me from Lubbock to check on the status of my experience with Ashley and she is very friendly and and easy to talk to.
Great customer service, Barbara Reyes is great!
The sales people were very friendly and helpful. They weren’t pushy and guided us to several items like we were looking for. Brenda Reyes contacted me to insure everything went well.
Do NOT shop at Ashley’s! We had originally found a sectional we loved and was told it would be a few months before they could get it in. Not wanting to wait that long, we decided to go with something else after Jimmy made VERY clear that the furniture we would be ordering instead would be here MUCH quicker. We were told February 16th. I called for days and could never get ahold of someone in the store, would be put on hold for a ridiculous amount of time, and even finally talked to Michelle who told me she would have Jimmy call me back. It’s been two weeks and NOTHING. I called three weeks ago, and was told what they had in the warehouse and what we were waiting on. I call today and it’s COMPLETELY different than what I was originally told. It’s obvious they just want your money. I’m to the point where I don’t want any of the furniture, I just want my money back!
My spouse and I recently visited Ashley's Furniture and had a splendid time! Barbara Reyes and Michelle were great to us and provided us with timely service. Michelle was able to thoroughly show us examples and ideas that best matched what we needed. We were very well taken care of. We will happily return for our furniture needs.
I came in looking for a simple and left with a sectional and ottoman for a nice deal and Barbara R was so nice and helpful while conducting her follow up call.
Great experience, fast and friendly! Barbara Reyes
After a long, exhausting day of looking all over town, we finally found the perfect sectional at Ashley. At least 3 employees, including Barbara Reyes, helped us sort through all the options to find the specific style we had been searching for all day.
Thank you Ashley Furniture Home Store, I love the furniture that I purchased, and a special thank you Barbara Reyes and Ashley Home Store team for making the process of purchasing my furniture enjoyable!
We have been satisfied with the furniture. Spoke with Barbara Reyes on the phone concerning the survey.
In August 2020 (yes AUGUST!!!), after just moving to Abilene, I went to Ashley’s to buy a couch because I’ve bought furniture from Ashley’s in different states over the years and loved them. Jimmy, the senior sales rep was full of energy and sold me on a sectional couch. 4 - 6 weeks estimated delivery. It’s now been seven months! When I call the store customer service it goes to voice mail. I later found out the store doesn’t get the voicemails- corporate office does. When I go into the store I’m told every time a new delivery date for the following month. The one time I got a hold of the corporate office (usually when I call I’m in the que as caller number 18+), I was told the couch would be delivered the following week. That was a month and a half ago. I’ve emailed, left voicemails, etc. but no one ever responds back. The store customer service reps (very friendly and I feel bad for them because this isn’t there fault) can do absolutely nothing to assist! They can’t cancel orders, they can’t get voicemails to their store, nothing. Ashley’s has been my go-to for the past 10 years, but never again. I feel sorry for the Abilene store employees!
This store, located in Abilene Texas is absolutely wonderful in taking your money but absolutely dreadful, horrible and seriously lacking in customer communication, service or providing your products in a timely manner. We ordered a mattress 27 Nov 20. After receiving no word on the delivery, we have attempted to contact this store in person or email on 5 Feb 21, 12 Feb 21, 22 Feb 21, 23 Feb 21, 2 Mar 21, 3 Mar 21 and 4 Mar 21...and not ONE of those attempts resulted in a resolution from Ashley Furniture because no feedback or communication was returned. It's pretty darn sad when they leave you on the phone 2 hours one day and 4 hours the next day with NO ONE picking up the phone. And they have the NERVE to repeatedly state, "Thank you for continuing to hold. If you would like to hold your place in line and a representative will call you back, please press zero now. Otherwise, please continue to hold for the next available representative." If I'm on standby for more than 4 hours and they have not acknowledged the call, why in the heck should I believe they will call me back??? STAY AWAY FROM ASHLEY'S FURNITURE AT ALL COST!!!! DON'T DO IT!! GO ELSEWHERE!!!! You get better service from a FLEA MARKET!!!!!!!!!!!!
Great staff. very helpful, quick to acknowledge you. Delivery will be faster than expected, purchased last Saturday and will be in this coming Saturday. Spoke with Barbara Reyes as well with their CS line when they call to check on how your experience was, she was very nice as well.
I Spoke with Barbara Reyes and she was very helpful in guiding me to the right piece of furniture I was looking for. She helped me make it very easy. I love the store and the service I received. I recommend this store to anyone who is looking to buy a certain piece for their home. Thank you Barbara.
For the love of God, don’t believe the high star rating. This was the most inconvenient and frustrating purchase I’ve ever made. They only dropped off half my couch, and now, weeks later I still do not have the other half. No response from customer service, and the store literally doesn’t even have a manager.
I had a wonderful experience while shopping at Ashley Furniture in Abilene, TX. They were all very kind, and they helped me find what I needed and also made me a great deal! Thank You Barbara Reyes and the Ashley Furniture staff. Can’t wait for my new couch to come in!
Purchase was fast & easy, they sent me on my way with what I purchased glad it was stocked in store. Sales was really helpful. Nice of Barbara Reyes to follow up with me.
There were only 2 people out of 6 that were making things happen. Even the general manager was only worried about lunch. So the stars go to the people who helped us the most.
Had a great experience at the Abilene store thanks to the superb service provided by Chris Cowen and Barbara Reyes. Loved the store and found the perfect furniture for my living room
Barbara Reyes. Customer service is great!!!! Thank you!!!
Barbara Reyes contacted me and asked if I could leave a review and I will be happy to we were greeted as we walked in customer service was great after looking at several different places I found the couch that I liked that was better quality and the color I wanted thank u Ashley’s furniture homestore
I really hate to leave a negative review for any company. I know most are trying their best and have challenging times. But I must say I won't ever buy anything again at Ashley. And the only reason I'm posting this review is because they asked me to - otherwise I would have just kept quiet. We waited 20 minutes in the store before anyone would even acknowledge us. After we made our purchase -- after - they told us it would be six weeks for delivery. When delivery was scheduled we were notified the night before (not even the daytime to rearrange schedules for the next day). We couldn't be there so had a neighbor come over to accept delivery. When we got home we saw it was NOT what we ordered. Fortunately we had photos of the furniture inside the store. It wasn't even the same brand. It took forever to get through to customer service and we were treated rudely for having accepted the furniture - as though it were our fault. Then we were told they charged us the wrong price and to get what we actually ordered it would cost more. We finally got past that - after sending photos and receipts and whatnot -- and were then told the current furniture would have to be picked up and returned to the manufacturer before the right furniture could even be re-ordered. Soo another six or eight weeks to go. Again we had to be available on an hour's notice to get the furniture picked up And then they were two full hours late. No telling when we'll get the right order. And of course the store is sitting on our money, all pre-paid two months ago. Barbara Reyes sent me an email asking that I post a review and use her name in it, so I am. I don't know who she is. If she is the one who sold us the furniture in the Abilene store, she was friendly and probably overworked. If she is the one who turned in the order and got it wrong, I hope this helps prevent a mishap for another customer. If she is the incredibly rude and demeaning person on the customer service line who treated me like a criminal, she can be thanked for losing our future business.
Customer service was excellent! Friendly atmosphere and I love the products I bought at great prices. Even Barbara Reyes from Lubbock was nice enough to give a call the next day checking in on my experience. Thanks Ashley!
UPDATE: This original review was written in March 2021. It is now December 2021, and I still do not have my furniture. In anticipation of my new furniture arriving in April as told, I GAVE AWAY, my old furniture to allow for an easy delivery and set up. The furniture was NOT delivered. I was given new delivery dates of May, June, July, August, October, November, and now, Dec 23rd. I have some since moved and have been using yard furniture in my living room. I used a blow up mattress on the floor until June. I finally broke down and spent more money on a cheap bed frame and mattress to sleep on. I’ve been using the cheap plastic dollar drawers for my clothes. They have not offered any kind of solution or compensation for my situation. All I’ve gotten is a bunch of useless excuses and run around. Unless they have it IN STOCK and you can take it with you when you leave, I don’t recommend buying from Ashley. Thank you Barbara Reyes for the opportunity to share my shopping experience. I went in looking for a new couch. My current couch is 11 years old, and is also from Ashley Home Furniture. It has seen its better days and in need of replacement. Sales associate Michelle was very helpful in listening to what I was looking for and making suggestions. My elderly parents are moving in with me, so I needed a couch that was easy to get up from; firmer and not too deep. After about 2 hours of trying almost every couch in the store and endless questions, I finally found the perfect couch. Michelle was so patient during the whole process. She worked with me to get the price and financing I needed. It was so easy that I ended up buying the whole living room set as well as a bedroom set.
Went to Ashley furniture looking to buy a sofa they did not have any on showroom floor we liked. Barbara Reyes helped us find one online that we purchased. Associate very helpful. Thanks!
Barbara, our experience with Ashley's was fantastic & the guys were knowledgeable! They knew exactly what we were wanting! Thanks so much!
Thank you so much for your excellent service Ashley store in Abilene TX. Ny experience with you wa amazing. Great products for great price. Barbara Reyes,you are amazing.
Amazing service! Barbara Reyes
Ashley store has great quality products for affordable price.I bought a nice living room table for a very good price. I was very impressed by my experience that day.
It is a shame I have to even give 1 star. We purchased a table set in November 2020 from Jimmy (who is a great sales rep) and were told we would get it in 4-6 weeks, which they said is longer than normal because of the pandemic. We were understanding and paid outright for the table hoping we would eventually get the product. It is now the last day of February in 2021 and we have still not received our goods. I have called the store probably 30 times to which my calls were answered probably 4 times. Each time they tell us “it will be here next week” but here we are. When we asked to just cancel the order and refund our money we were told to call customer service, they don’t handle cancellations in store. We call customer service and are told there is a 25% restocking fee if we want to cancel an order on a table that does not even exist for all I know. At this point it is stealing as far as I am concerned.. our money has been held hostage, and we have no idea when we will ever receive the product we paid for. As someone who is also in sales you should either be honest with your customers about the ship times, or allow them to refund their money so they can go somewhere that can get them the product they are looking for. It is not good business.
Great customer service. Jim was awesome, got us exactly what we were looking for. Highly recommend him. Thank you Barbara Reyes for reaching out to see how are experience went.
I had a great experience shopping at the Abilene Store. Barbara Reyes
My name is Abel Alvarez and my wife and I had the greatest experience at your store in Abilene! The staff was supremely knowledgeable and friendly. We will definitely go back! Thanks for reaching out Barbara Reyes!
Best experience I’ve had shopping for furniture! Thank you Barbara!
Very helpful!
We went to the Ashley store in Abilene TX. Victor and Jimmy were amazing. They helped us and answered all of our questions. Barbara Reyes was so nice when she called us after our purchase.
Loved the service at the store but once you buy their product they do not seem to care if you receive the product or not. We have been waiting for over three months for an order that was supposed to be 4 to 6 weeks (tentatively) apparently. I have been on hold with the company for over an hour a couple of times and still no furniture. It is a shame that they would treat their customers like this because they do have a nice product and a good staff. Also, their customer service line is the biggest joke. Absolutely no help.
Im giving two stars only because everyone was very helpful in the beginning given i was spending money and they were about to make a sale. I don’t usually write stuff like this but i’m not happy that it’s been since February since i’ve ordered and bought my furniture and still not have received it. Everytime i call I have to wait on the phone for about an hour to even talk to someone. Then when i do they tell me my furniture will be in by the end of the week every week. I even went up to Ashley’s to figure out what to do and they just called customer service in the lubbock store did the same thing they always do. So now i’ve been living in an empty house for two months. We love that :)
Attn: Barbara ReyesMichelle did an excellent job helping us and really pleased with our purchase. Everyone was very helpful and friendly.
We had the best experience buying from Ashley. Thanks Barbara Reyes
Barbara Reyes
ATTN BARBARA: MY VISIT TO ASHLEY HOME FURNISHINGS WAS REALLY GREAT INFORMATION & WITH GREAT PRODUCTS WITH GREAT VALUE FOR THE MONEY! PLEASURE TO DO BUSINESS WITH! THANKS AGAIN MIKE LAW
We had an amazing experience with Ashley furniture in abilene texas yesterday. Couch and love seat we bought is beautiful. Thank you to Raul and Mr. Slade for making our purchases easier. Thank you to Barbara Reyes as well for the follow up phone call and the gift card. Absolutely everyone with furniture needs should visit Ashley Furniture in Abilene!
Only got 1 star cause I can’t give negatives...Our experience with Abilene Ashley Furniture started off great and quickly went downhill. We were told our couch and ottoman would be delivered in 3-4 weeks. Ha! 15 weeks later, I have 2 pieces of my couch. The third piece is still MIA and the ottoman hasn’t come either. It’s impossible to get them on the phone for an ETA. And if you request your money back, they only give you store credit, but keep 25% as a cancellation fee. What good is store credit when they can’t even deliver what I originally ordered. Just do yourself a favor and avoid this place like the plague!
Great Shopping experience and customer service!
Terrible customer service. Missed up order to begin with and now it been nearly three months later and still haven't got our couch. They have been saying next week now for a month. No one wants to be responsible for the mix up and make it right. Terrible way to do business.
friendly, helpful and accommodating. Process was quick and easy Barbara Reyes
The store Manager Slade greeted us and acted very knowledgeable and made you feel right at home, we also worked with a new employee Raul Espinoza on his first day and we were very much enjoyed the knowledge he already had after working 5 hours there, Together they answered all our questions and we’re very nice to visit with. Nice also visiting with Barbara Reyes.
Hello Barbara Just wanted to say that Thank yall and Michele was awesome and we will be back soon to get a living room set.
Michelle @ Abilene store location was amazing. We planned on purchasing from another store but she was so pleasant and went above and beyond to help us find the perfect mattress and living room set. She was not pushy and let us take our time deciding and she made sure we were taking our time to select the furniture we needed and wanted.
Nice experience only name I have to reference is Barbara Reyes
Absolutely love going to Ashley's. Everytime we go and buy something we have been treated like family and absolutely love everything we've bought. Thank you Barbara Reyes and Chris for helping us!
Great experience! Michelle helped us pick out numerous pieces of furniture to help with our new home. She was friendly and very knowledgeable, as well as professional.
My husband and I were looking to buy two recliners. We both bought different styles. The salesman was very helpful as was the finance person. It was the first and last place we went to Saturday morning. Ashley's is always the first place we go to when looking for furniture. We were glad we found the recliners as we didn't want to go anywhere else. Thank you, Gayla Mize Barbara Reyes
Great experience shopping and buying at Ashley’s Home Store! Great prices and fast service by salesman and girls at sales desk. Thanks to Barbara Reyes for calling and checking to make sure my shopping experience was professionally done!
Eager salesman, knowledgeable staff and great customer service! Thank you for following up with me, Barbara Reyes, I appreciate it.
I had all questions answered and had a great experience shopping.
I found the table I'd been looking for online the price was reasonable. I payed for it over the phone and they worked with me for the signiture. Everyone was very helpful. Should be receiving it Saturday. Very satisfied. Barbara R
it was very nice, no-one bothered us until we made our choice... we were greeted as we walked into your store and told to tell them if we needed anything. After we had made our selection and was discussing if this was what we wanted, a gentleman came over and explained the purchase options to us.
The store manager helped us and he was very personable and helpful. He handed us off to Someone else to complete the paperwork and she was very nice and accommodating also. Only reason l didn’t give 5 stars is because when we were there a customer was very upset because he had been given several dates when his purchase would be delivered and he still hadn’t received his product. We were hoping that was an isolated incident but we were told our item would be here in 4 to 8 weeks, when we checked today (5 weeks in) and were told it looks like mid March now which is another 6 weeks from now. Hope we actually get our purchase!!
James, Victor, Michelle, Marissa and Brooklyn were all professional and polite. They provided great customer service immediately walking into the door, all the way through check out. More importantly they all took the time to listen to my likes and dislikes in purchasing products from the store. (Barbra R.) Andy S.
Was very happy with the experience I worked with Barbara they made me and my family feel welcomed and answered all the questions we had. With alot of thinking and alot of great choices to choose from we finally found our table and stools. I can't wait to get them home and sit on them with my family and enjoy gatherings around the table. I know I made the right decision coming to Ashley furniture store. I will be back soon because I saw some lamps in their that I absolutely loved!! Thank you so much!!
We think the value is fairly good.
Merchandise was very up-to-date. Enjoy the cleanliness of the store. The staff was courteous and helpful. James was very knowledgeable and help facilitate our purchase. Thank you Barbara.
I had a very pleasant experience with the sales representative. He answered all my questions and he was very professional, kind and friendly. His name is Slade McClendon. In addition Barbra R. called to ask about my experience and she was also professional, kind and friendly.
Barbara R. We had a great experience at the Ashley’s in Abilene the staff was super friendly, very knowledgeable and we will definitely be going back when we need something else for the house. Thanks Casey J.
The. Service was great very helpful🤪 Friendly and very polite This site was sent to is by Barbara R.
We were immediately greeted and helped by professional representatives. We can’t wait to receive our new furniture.
In store was fine. Everyone polite. The delivery is horrible. Told I would would receive a call the day before and I did not. I called about noon and was told a couple of hours. So 6 hours later they call finally and sa6in about 1 hour they will be here.
Ashley HomeStore was great and the Staff was very friendly and knowledgeable. They were able to get us a deal with zero percent interest.
We loved our experience. The staff was friendly, knowledgeable and not pushy. They also helped distract our 1 year old twins so we could talk or ask questions about the furniture. Barbara R also checked in with us to see how we were doing with our furniture.
Worst company I have ever done business with!! I would not wish Ashley furniture on my worst enemy. Yes, they are that bad!! The only good thing I can say about Ashley furniture is our salesman (Jimmy) was absolutely great! Not his fault that that this company lies. We were given an appropriate time when our purchase would be delivered. We do not get a call or message letting us know the time frame has changed, so a week or two after the date we go back to the store and are given a different date. Nope, not then either. We try to call for days to get no answer, so we go out of our way again. They let us know part of our purchase is there, however the remaining will be in by the end of the week. At the end of the week, still no call and no one answers the phone. Four days later once again I go into the store. I am told I don’t know why you were told your items are here. The warehouse is in Lubbock and all your items are not there.I am then told it will be 2 more weeks. I call corporate for them to give me yet a different date. At this point I just want my money back . Ashley Furniture has now informed me, no ma’am we won’t do that. I ask for her (Carrie) supervisors name and #. She gives me a name but won’t give me her #. I ask her will she call me back. At this point I have not received a call. Basically, I have been given the speech you will get your items when you get them, but we will not give you your money back. You will get a call for delivery when your items come in. Hum!! Bad company!!
Barbara R. contacted and asked me to leave few words about my experience. When we walked in the store we were greeted by Chris, a salesman we've delt with before. As always, Chris was friendly and knowledgeable. Considering the hour we went in and that the we knew what we wanted, we were in and out in under 30 minutes. However, I do wish that the delivery team was local. We just bought a couch and it didn't get delivered until almost 10pm and those guys still had to a two and a half hour drive home.
Great service and price.
The service and the management and the salesman that helps with my purchase is fantastic. And also to Barbara R that calls me after it’s delivered to see if I have any problems with our furniture
We absolutely love our furniture. Thanks Barbara R!!!!! Lots of love to Barbara R🥰
Excellent sales and service. The loveseat recliners we purchased were and are very comfortable and better than regular recliners.
Had excellent experience with Ashley’s. We had to order our furniture but got it as they stated on time.
My experience was awesome!!! I’ll be buying from Ashley’s Furniture again. Barbra was excellent and the general manager Victor Jaramillo was a great help.
Great helping with bed and mattress purchase thanks for all your help and the sale and for taking the time to find the exact one my daughter saw online...thanks for checking in Barbara R.
It was a very nice and everyone very helpful Barbra R
Really took care of me and my wife, but got my table with no hardware and now it’s just sitting in my dining area in pieces because they provided no hardware to build it, and when we call we just get the run around and it’s been sitting here for 3 weeks now.
We had a wonderful shopping experience on 1-9-21. Our salesman Chris has always gone above and beyond to take care of us and help us find exactly what we are looking for. He and his Sales Manager did not disappoint in finding the furniture we wanted and providing a great financing incentive package to help seal the deal. Thank You Ashley Home Furniture store! Terry and Marsha Stewart Abilene, Texas Review Link: Barbara
My entire family went to our local Ashley furniture store in Abilene Texas. All the employees were very nice and were accommodating to my children. Michelle was great and a wealth of knowledge. She assisted in answering all of our questions and making the right decision for our family on our purchases. After the purchase we were contacted by Barbara R By phone the next day to confirm that our purchase went flawlessly. We definitely enjoyed the experience and would recommend it to family and friends.
I purchased a dining room set for my son and his new wife as a wedding gift on December 10th and was told it would take 2-3 weeks for the merchandise to arrive, it finally arrived on December 29th only to be told by the delivery team that the hard ware to put it together was not included. As of this date, we have no luck trying to get in touch with anyone at Ashley, calls remain not returned and my son has a puzzle of dining set sitting on the floor. He and his new wife have to eat their meals on the floor because of this inconvenience. I know Abilene is a military town and this is truly a fine way to treat a member of the military. I want my money back on this purchase. I will never shop at Ashley Furniture again. What a huge disappointment and so disgusted with the lack of Customer Service.
We received excellent customer service from the “get go.” The sales person’s name was Jimmy Lair at the Abilene location. He listened To what we needed and then made recommendations. He was very professional but at the same time very personable. He looked and Sounded like he really enjoyed his job. He helped us purchase exactly what we needed. We will certainly recommend this store location and its employees. We now know where to shop for great service and products. We rate it a 5 Star service! Thank you to all that helped us including Barbara Ruiz or Reyes. Linda and Dennis Ingram
I enjoyed my shopping experience with an employee named Barbara...she has great customer service skills and she is very efficient and knowledgeable...
My experience was completely amazing. I am in the process of moving in to a new home, and victor, Barbra and the entire team was very helpful in my purchases. Thank you all
I had a great purchasing experience here. Barbara, Victor, and “Uncle Jimmy” were all great to work with and made sure I got the best price they could give me. I’ll definitely be shopping with them again in the future.
The lady who assist was really helpful and friendly,i was able to get one i want,and itwill be delivered next week,and happy for the Double twin/full size Bunk Bed ,and just waiting for matress .
Great service. Barbara
We are not happy with Ashley Homestore - Abilene! When we made our purchase back on November 28, 2020 we were told that our tentative delivery time would be 2-6 weeks, but that our actual deliver time may vary. We checked with the store just after Christmas and we’re told delivery would be during the second week of January (within the original delivery window of 2-6 weeks). When we checked with the store on 1/11/21 to see what day that week our order would be delivered, we were told delivery would now be at the end of January. However, later that afternoon we received a text message from our salesman, Chris indicating that part of our order wouldn’t be delivered until 2/27/21, with the other part on 4/19/21. When they looked the order up at the store, the delay to the end of January seemed reasonable, but how do delivery times change so drastically within just a few hours, putting delivery at 12-20 weeks instead of the original 2-6 weeks. It seems very implausible that even with everything going on today with COVID-19 that Ashley Homestore wouldn’t have a better grasp of their manufacturing times. We had other options, but went with Ashley because their delivery would be quicker. We now feel like we were misled so that we’d chose them over their competition.
This is quite possibly the worst business in the history of businesses. Our buying experience has been terrible. There is no service after the sale. We ordered our bedroom furniture in November and given an estimated delivery of 2-6 weeks. Every time we visit the store to check on delivery they give us a different story with a different estimated delivery. Now we are told it won’t be here until March. I have a few friends in the same boat. They also say that they’ll do a “push” on the order to possibly move the delivery date sooner. All the push seems to do is push the date farther away. Our initial buying experience was fine and I even gave a 5 star rating for a $75 in store gift certificate (that I assure you I’ll never use). How wrong was I! I have since read tons of other negative reviews and it seems that people get their furniture up to 6 months late, or damaged, very often. I’ll never buy from Ashley’s again...ever!
We just purchased a table for our breakfast nook. Barbara and Michelle were both helpful with our purchase.
Would give 0 stars if I could they sell you furniture take your money then it takes months and constantly calling or requesting your furniture be delivered. Don't buy furniture from them waste of time. Then they tell you no refund policy. Run away from them. Please don't say you appreciate the review. You all know what you're doing and no one cares about customer service either. I have also contacted BBB for review of store and file a complaint. That if furniture isn't delivered on the next delivery date I want my money back. I will never recommend this place. Even if they do say 2 to six weeks they tell it usually doesn't take that long. Look at all the reviews go to BBB website 94 complaints for delivery alone in the past 12 months. This is not an isolated incident.
This is quite possibly the worst business in the history of businesses. Our buying experience has been terrible. There is no service after the sale. We ordered our bedroom furniture in November and given an estimated delivery of 2-6 weeks. Every time we visit the store to check on delivery they give us a different story with a different estimated delivery. I have a few friends in the same boat. They also say that they'll do a "push" on the order to possibly move the delivery date sooner. All the push seems to do is push the date farther away. Our initial buying experience was fine and I even gave a 5 star rating for a $75 in store gift certificate (that I assure you I'll never use). How wrong was I! I have since read tons of other negative reviews and it seems that people get their furniture up to 6 months late, or damaged, very often. I'll never buy from Ashley's again...ever!
Horrible service! We were supposed to have our couch a month ago, and we are being told it won’t be ready till January 25th. We ordered this a week before thanksgiving.CHECK THE BETTER BUSINESS BUREAU BEFORE PURCHASING FROM ASHLEYS!!!
So we have made several purchases from Ashley Furniture in Abilene TX and have been very satisfied.The people have always been so helpful and full of information. Michelle was our sales person and was amazing. I got a call from Barbara 3 days after to ask if we needed any other information or details on our purchase that we had made on Saturday. Definitely a Great experience!!!
Worst customer service ever!!! Tried to schedule a service call on a riser chair. First I had to call CS to order the parts I needed to fix chair...took 3 weeks to receive parts. Then I had to call back CS to schedule for a tech to come out and provide service on said chair. WAS On Hold For FOUR HOURS!!! Then service rep came back on line and said oh yeah your time for repair is. Blah blah date, like she Forgot I Was On Hold! Still did not get a date for service. Asked to speak with a supervisor.... on hold another 20 minutes. Gave up and hung up.. going to store tomorrow to try for resolution. Wish me luck
Worst customer service ever!!! Tried to schedule a service call on a riser chair. First I had to call CS to order the parts I needed to fix chair...took 3 weeks to receive parts. Then I had to call back CS to schedule for a tech to come out and provide service on said chair. WAS On Hold For FOUR HOURS!!! Then service rep came back on line and said oh yeah your time for repair is. Blah blah date, like she Forgot I Was On Hold! Still did not get a date for service. Asked to speak with a supervisor.... on hold another 20 minutes. Gave up and hung up.. going to store tomorrow to try for resolution. Wish me luck
They addressed our needs and concerns on a personal level.
Great experience
We had a great experience and have bought there before. They are great people. Barbara reached out to make sure everything went great
Barbara was much help once we were able to speak with her.
Was a very nice experience I had never been in a place so nice. Barbara was so helpful too. And the sales man jimmy was so helpful
My salesman was James in the Abilene store. He was so nice and helped me in any way. A five star sale!
We purchased a new loveseat with recliners and an end table at Ashley in Abilene, TX in January 2021. Chris was our salesman and he was awesome. He showed us only the items we were looking for and was not a pushing salesman. I would definitely use him again. Everyone was very friendly and very helpful. We shopped the other stores in Abilene before we purchased here and theirs were the best prices and I believe the best product. Thanks, Ashley. And I appreciate Barbara giving me the opportunity to submit this review.
They where helpful and worked with us with deals to find the best fit for our budget. (Barbara)
I paid for furniture July 4 2020 its jan 5 2021 and still haven't gotten all my items I paid for items and the was told it would be 4 to 6 weeks I asked for a refund I would be charged 25 percent if I did DO NOT BUY FROM HERE
I had the best experience at Ashley’s furniture. I went for the New Years sale and got a king size mattress and bed frame for under 1000.00$. Happy new year 2021!!!
Excellent service and friendly staff. Barbara even called to see if we were happy with their service.
A great place to shop for furniture, great prices. The sales staff was friendly and informative. They were also NOT "pushy" and gave us time to browse; which makes shopping furniture stores a more enjoyable experience. Barbara and Victor were both very pleasant to deal with and I will return for future purchases.
Thank you to the sales team and Barbara for an awesome experience! The sales team was remarkable and I will definitely purchase there again!
Worst customer service in the world!!!! Ordered a king bed in November, January 4 now still no bed when we call get told it will be a 3 hour wait. Came into the store today just to find out they have to call to speak to someone!!!?? With 3 other customers in front of us with the same issue. No one at the store can make any decisions. Who is running this place ? A child or a foreign company? Do they really not care that they have customers this unsatisfied? They need to replace every employee from the top down to the store manager. WILL KEEP POSTING UNTIL THE ISSUE IS RESOLVED. DO NOT SHOP HERE!!!
Customer service was great. Helped me get what I wanted at reasonable prices. Thank you Barbara
clean and well stocked
Nice experience. Purchased a Tempur Pedic Luxe Adapt Firm. Looking forward for it to come in. Spoke with Barbara who followed up with my experience the next day.
Fine
Comfortable family environment, and no pressure shopping. Our two year old was a handful, and he made finding exactly what we needed easier. James at the Abilene, TX store was great and so helpful! Also thanks Barbara for the call
Barbara Sent this review over to me to fill out. The general manager of the Abilene, tx Ashley HomeStore was a very good person to work with. He even gave us the price we had printed of another store. The whole experience was a great experience would recommend anybody to go to this store for excellent service.
Barbara was quick to follow up how on my visit was.. James Acosta was very informative and professional. Made our buying process stress free and fun.
Everyone was super helpful and friendly the moment we walked in. Great customer service, Highly recommend!
Barbara
My wife (Sylvia Osuchukwu) and I recently moved to Abilene TX and we needed furniture for our new home. We went to severally stores but the exceptional customer service we received from Barbara and the team at Ashley HomeStores wowed us. The process was swift and easy and we went home with our furniture. All our living room furniture are from Ashley and we intend to do same with our bedroom set. We recommend Ashley HomeStores and we want to thank Barbara for her services.
I had a wonderful time picking out a new mattress and bed set. They were very knowledgeable about the items I purchased and were very helpful all around. Barbara was very kind after wards to make sure our experience was good
These folks were absolutely wonderful! The salesman even knew how to spell my first name! I don't think I have ever been catered to so well and believe me, after being a manager in a large retail pet supply store, I know good customer service!
My wife and I were greeted by Victor when we walked in the door, he was very nice and made us feel right at home. We have two kids who are 6 & 4 Victor and James’s patience with our kids was outstanding. They were both very knowledgeable about the products and what would go good together. We hadn’t planned on purchasing when we walked in, but we got such great customer service and a very good deal that we ended up buying that day. We will not shop at another furniture store in Abilene. Both were just the right amount of professional and personable. Thanks again!!!!
Michelle was very helpful, courteous and professional in my sales experience! Thanks Barbara for the opportunity to leave a review. This is Lisa McCool!
Barbara
STAY AWAY! They&'ll promise delivery in 4-6 weeks but that&'s not going to happen. The salesman will team you what you want to hear and paint a perfect picture but customer service is non-existent when your order goes past the expected delivery date.
Barbra and the staff in store are very friendly and willing to assist you with your furniture needs.
Barbara sent me the link to make sure I was able to express how wonderful my sales associate Paul was!
The place was super customer friendly. They treated me when I first came in and helped me in a fast and efficient way! I would recommend this store to anyone who is looking for great furniture that comes with great deals.
Thank you to everyone at Ashley`s and thank you most of all Barbara! WOOT~!
Great experience & friendly staff
Barbara showed excellent service and great communication. Thank you for being such a pleasure to work with.
Victor greeted us when we came in the store he helped us selecting the perfect dining room table for my son small house. The experience was very nice, the service was excellent. And Barbara called and asked if I would rate our experience. It was a great experience overall we found the perfect product. Vicki Deputy
Been waiting 6 months for the furniture I bought. No refunds. No cancellation. There is a 25% "restocking" fee to "restock" furniture I haven't seen yet. The other 75% goes back to store credit. Store credit for any other furniture store in the country would be great. Store credit at Ashley is worthless obviously. The only reason I would ever go near this criminal operation is to run potential customers off. Go to Yelp, or Apple Maps for real reviews. They have 1 star. The reviews on here must be paid for.
6 months later and I&'m still waiting on my furniture. I was told 2-6 weeks. Every time I call I get the run around , I&'ve been given so many different dates as to when it would actually be here, I lost count. I found out this week that my husband has received a transfer to San Antonio (we&'ve been in Abilene) and we have to move this week. I called Ashley customer service to tell them that they would have to deliver to a new address only to find out that my furniture is at the warehouse but no one ever called me. The earliest delivery they had was going to be after we move. I told the customer service guy that we need to change the address. He said they don&'t have a &"route&" for San Antonio and he&'d have to send it to management to see when they could deliver it. He said he couldn&'t give me a timeline of when that would be. Mind you, I&'m making monthly payments on $8000 worth of furniture that I don&'t even have most of ( I received partial delivery). I don&'t expect to get a call back because every time I&'ve been told I&'d get a call back, it&'s never happened. I&'m pissed. I want my furniture NOW!! I don&'t care that they don&'t have a &"route,&" make one!! That&'s CUSTOMER SERVICE!! If you make your customers wait for 6 months for their furniture then you better understand that a lot can change in 6 months and you better adapt to it. Either I get my furniture delivered before Christmas or I get a refund!! None of that 25% restocking fee bullshit for something I DON&'T EVEN HAVE and NO store credit!! You can bet your last dollar I will NEVER shop here again. I will tell everyone that is looking for furniture to never shop here!! The only reason I will ever step foot in another Ashley store is to warn EVERY SINGLE customer in that store that they&'re about to be ripped off! Either I get my furniture before Christmas, I get a FULL REFUND, or I&'ll get a lawyer and we&'ll see if that gets y&'all&'s attention! I&'m SICK of being screwed with!! If I could give this place -10 stars, I would. It&'s not even good enough for zero stars.
Great service at the Abilene Ashley’s. Thanks for checking up on us Barbara!
Sales, customer service, and product quality are all top notch at Ashley Furniture. James Lail provides friendly, thorough service. He is very knowledgeable about the products. Store Manager Victor was very nice, and follow-up by Barbara ensured our satisfaction.
Been waiting 6 months for the furniture I bought. No refunds. No cancellation. There is a 25% &"restocking&" fee to &"restock&" furniture I haven&'t seen yet. The other 75% goes back to store credit. Store credit for just about any other furniture store in the country would be great. Store credit at Ashley is worth less than nothing. The only reason I would ever go near this criminal operation is to run potential customers off.
Been waiting 6 months for the furniture I bought. No refunds. No cancellation. There is a 25% "restocking" fee to "restock" furniture I haven't seen yet. The other 75% goes back to store credit. Store credit for just about any other furniture store in the country would be great. Store credit at Ashley is worth less than nothing. The only reason I would ever go near this criminal operation is to run potential customers off.
Sales, customer service, and product quality are all top notch at Ashley Furniture. James Lail provides friendly, thorough service. He is very knowledgeable about the products. Store Manager Victor was very nice, and follow-up by Barbara ensured our satisfaction.
Just purchased my 2nd mattress and adjustable base. Service is excellent, as always. TJ, the manager, was very helpful. The delivery guys were friendly and professional. Thanks to Barbara as well.
Hands down one of the best and quickest experiences I've had when it comes to buying furniture. All of the staff were friendly and helpful. The price of the furniture I bought was also affordable. They even follow up with you, which was unexpected, thank you Barbara. I definitely recommend Ashley Furniture of Abilene. Thank you.
I am so happy I came here, I have chronic pain in all my joints and especially my neck. One night of sleeping on the pillow I got fitted for and my neck pain was reduced significantly and I had an increase in my range of motion. The salesperson took his time and explained everything very well, and he took my needs into consideration. This store went above and beyond for me and my family! (Barbara)
It was great! Chris was really helpful and the new manager they brought in from New Mexico was also helpful! I can’t wait to get my new bed! And can’t wait to go back and get the rest of my bedroom set AND couches!!! Barbara was also nice over the telephone and was a great experience as well.
Ashley's had a great sale going on, took advantage of over 50% off a new bed! Victor and Barbra did a great job. Great people!
In-store service was great! Barbara Customer service was awesome! Made the purchase 10x better and 10x less stressful, definitely recommend!
Barbara was excellent at calling and making sure my purchase was a success
I have had great service with Ashley Furniture. I bought a couch from them in June and went back recently to buy a bed and they helped me pick out a bed that works for my back problems. Both times they helped me get financial assistance and they did everything they could to stay within my budget. I will probably return again if I need more furniture. Thanks Barbara for the check up call after my purchase.
PLEASE BE AWARE! The staff is very friendly and helpful! They answered all of our questions and were not pushy at all.. BUT I was told by the manager that it would take 6-8wks for my sofa and love seat to come in.. That would make it the second week of January at the latest.. After multiple phone calls and holding for 45min each time all I keep getting told is my sofa is still not ready.. We are on week 15 and they just told me it looks like it'll be another 4 weeks.. I keep getting the run around and they make you sign a contract that basically says you cannot refund anything that has been delivered just store credit.. So now I have a love seat that nothing is going to match and I can get my money back for the sofa but I have to pay a cancellation fee.. People work hard for their money and I feel like they're stealing my hard earned money (I work in the hospital, it has been a rough year to say the least) and have no plans on ever giving me the sofa.
I am highly disappointed with Ashley Furniture as a company and the branch located in Abilene. We spent over $8,000 on furniture in ONE TRIP with them and we were lied to, and feel as though we have been ripped off. We ordered our furniture on September 12, 2020 and were told NONE of the furniture was back ordered or unavailable. We got the majority of our furniture within two weeks was great, however after the window they gave us on delivery (2-6 weeks) we began to question where our last piece of furniture was. We tried to call the Abilene location but to no fail the voicemail box was always full, and they would never answer. We tried calling customer service 6 times and were always on hold for nearly an hour. We gave up and just went into the store on a week night and they told us our last piece of furniture seemed to be in the warehouse and they would be in contact within the week. Another lie. After being completely fed up and waiting on hold with customer service for 45 minutes today we found out our last piece of furniture was always, in fact, back ordered AND that they don't even have access to that information within the store. As of today, November 14th, 2020, 9 weeks later we still do not have our furniture and were told the earliest ETA the have is not until December. We are so frustrated with Ashley and they will not be getting our business or time again, and we will be telling anyone who asks about them as well. It's crazy that they don't care about assisting customers in a NICE and HONEST way after spending this much time and money with them.
I was made by the door very friendly people here that maybe they help me she was very helpful and help me get the furniture that I wanted it was nice and quick thank you
Barbara asked me if I would rate my experience and I'm more than happy to do it.. The store is beautiful and the associates are very friendly and helpful. I was looking for a certain dining room chair, they didn't have it in the store but, they took the time to find exactly what I wanted and at a sale price. The purchase was smooth and easy. Also, there's no charge for the delivery. I will definitely shop here again soon.
Went into the store looking for a particular chest of drawers. At first the sales associate thought it was out of stock and would have to order it. But she went out of her way to see if by chance it was in warehouse and she located 2 of them. The rest for the sales process went very quickly and the chest of drawers will be delivered within 5 days. It was a great experience and I will shop again here in the near future
Thanks Ashley Furniture I am enjoying my new furniture I would recommend anyone to y’all thanks Barbara
We had an maxing experience with our Ashley HomeStore location here in Abilene, TX! Our salesman, James, greeted us as soon as we walked in, treated us very professionally and helped us get the furniture we were looking for. We will definitely return for any pieces we need in the future!
The salesman knew the information about the product, demonstrated the features, invited me to operate the controls, and answered all my questions. The paperwork was done quickly and efficiently. The salesman was extremely nice and accommodating.
I had a mostly good experience at Ashley Furniture on Sunday the 29th. The lady helping us wasn’t very knowledgeable about the products, pricing, financing, or availability. A gentleman, that I assume is the manager, helped the lady helping us and we ended up with a good deal on a full bedroom furniture at a price we were comfortable with. Here’s to hoping delivery goes smoothly and the furniture holds up. EDIT- I was contacted by Barbara Reyes with Ashley HomeStore and told me that if I left a review that I would get a $75 gift card. I left a review that was fair which was a 4 star review. I was then called by Barbara again and told that I would only get the gift card if I changed it to a 5 star review. I believe that is highly unethical and that practice is wrong for them to buy good reviews.
Everyone was very nice and willing to help with what I was looking for!
The staff was very helpful when we went to look at new furniture.
Do not purchase from Abilene Ashely Furniture. The managers in the stores make promises they cannot fulfill and nearly cost us the closing of our house so we could furnish our new home. They were unable to provide a complete order after nearly 4 months of waiting. Requested a refund 2 weeks ago, still waiting to hear about if it will be approved. Complaint submitted to better business bureau. I wish I never bought furniture here.
Went in Wednesday and they respected my needs and wants. They did everything they could to make sure i could get all I needed with the budget I had to work with. Friendly and when I needed to be quick they made everything fast and easy for me at check out. Defiantly recommend going by the abilene, tx location and will be returning for all my furniture needs!
Our sales associate James was very nice and helpful. Victor was very friendly. Both were personable We had a good experience. Can't wait for delivery of purchase.
The person who assist us is friendly ,and were able to find what we want,The price are good,so i recommend this store and it US made.
Well I’m on week 7 waiting on furniture. Already making payments on something I don’t have. They said they would update me on status of delivery and as of yet no updates. I believe they would say anything to make a sell. Not happy at this point.
We were greeted by Victor, who helped us find a perfect bed, mattress and dresser. He was extremely helpful! Found us a great deal and the entire experience was all around amazing. Definitely will recommend to anybody looking!
By far the best experience shopping for furniture. My time was limited so I required an efficient process. Because I went online first I knew what bed set I wanted to look at, and I thought purchasing online would give me the best deal, but the salesman was eager to get me the best possible price. I walked away in confidence that I had made the best decision because the salesman listened to my financial limits as well as my stylistic desires.
At first I had a bad experience with an employee who sold me something that they knew wouldn’t be ready for months. And wasn’t including some of what we thought it was including. But yesterday we went and got a new set for 300 off for the trouble we had.
Right on time. Good service. We purchased a new mattress and adjustable base- our salesperson was great! Very helpful and knowledgeable.
Ashley Furniture is the best. The employees are so nice and willing to negotiate at your budget. Abilene Tx
Friendly staff with awesome service and great prices!!
Several calls to find out when my furniture would be delivered. Got the run around or I dont know but they'll call you answer. Finally was told 11/21 and I verified all 3 pieces would arrive but when the delivery truck driver showed up I was missing the main piece and they didn't even know I was missing my entertainment stand. Several calls again to our local store and the warehouse and would sit on hold forever only to be sent to a voicemail box that wasnt set up. Asked the local store to transfer me and got the I cant get ahold of anyone in scheduling. Love the furniture I have received but am extremely frustrated with their lack of customer service so for that I am giving a 1 start review. We were expected to pay in full the day we ordered an a month later we still don't have everything. Unacceptable.
The lady that helped us was very helpful and courtesies and helped in finding everything we needed. She was outstanding.
Great customer service! Lady was very helpful and can’t wait to receive our new furniture! Great people great place!!
Do not ever buy anything from this place! We were promised delivery within 6 weeks and have been fighting with them to get it delivered. We requested a refund and got the run around on that. We finally got delivery and it was the wrong items!!! And did not even receive all the items we bought. Now no one can do anything about the problem and no one is willing to help. Most absolute horrible experience ever.
Been waiting 10 weeks for my order, so far. Been promised delivery 4 different times. Keeps getting pushed back for a different reason every time. No one will answer the phone at the store. Customer service number only gets you to an automated system after 45-60 of waiting, then it hangs up on you. Worst customer service experience ever. Will not shop here again. They dont deserve even 1 star.
Awful! Worst service ever! Went in on Labor Day and bought a $300 dresser for half price. They tried to sell it to me for $230 then had to fix it when I had like “uhh your ripping me off” it is now November 21st and I still haven’t even gotten a call/email/text about when I’m getting my dresser. I’ve called twice(waited on hold because there were 20+ callers in front of me) and have been told the same thing twice on two different occasions “ittl be there in 2 weeks” I walked into the store on the 11th of November and was told I would get a call on Monday or Tuesday of this week! The call never came!
I hate to leave such a poor review for this store, as every other time we have been inside has been a pleasant experience while browsing furniture, but on 11/13/20 was like something from a "what would you do" episode. -On 11/13/20 my fiancé and I went into the store with the store website on our phones and the furniture in the "cart" that we wanted and we were ready to show the employee who helped us. The female associate who attended us started out by utterly failing to comprehend which table we wanted to purchase, even though while she assisted us we physically touched the table (in their showroom) and pointed to the sign with the correct serial number. It made me feel embarrassed for her.. After approximately four times correcting her like an elementary teacher correcting a student while she input the wrong information on the store computer, she finally input the correct information for the table and chairs. That should have been red flag number 1. -The PRIMARY reason for my 1 star review is because of the highly unprofessional manner in which my fiancé was treated by this said employee. I am not going to list a name, salesperson I.D number, nor description, because I have already complained to Ashley corporate about her. While at the checkout register, the female employee turned to my fiancé and stated, "No offense, but I thought you were his mother." ... We are BOTH in our mid 20's... We should have canceled our sale right then and there to be honest, but we reallllly wanted the online sale prices for the furniture and we had already spent a considerable amount of time selecting the furniture and doing our research. -Ashley Furniture, I hope someone from your upper management reads this and addresses the issue. I have already given the employee's I.D number and description to your corporate phone line. I do not care if she is fired or has to attend remedial training for how to interact with customers, but one thing is certain, if you are going to have someone who can not act professional and keep their highly offensive comments to themselves while representing your store, then we will NEVER conduct business with your franchise again. Every other time has been a pleasant experience, and for some reason the day we went in prepared to buy furniture was quite honestly one of the most ridiculous and offensive experiences I've ever had while in a store.
Horrible customer service. It has been 12 weeks still no funiture. No one knows anything. So we paid money for something I dont have.
Not pushy and very friendly. Sales people were very knowledgeable and helpful! GM Victor was great to work it.
Ashley's employee's have always been so welcoming and friendly! We were in and out very quick!! The staff was so nice and so helpful! We haven't been in the store in about 2 years (we purchased out sofa's) and it was nice to know the staff is just as friendly as they were the first time! It's so hard to make a decision because they have so many beautiful pieces!! We will be back soon!!! Thanks again for all the help!
I had a great experience at Ashley Homestore last week. I found what I wanted online and went to the store to order. I ordered the Tanavi 5piece sectional and Ottoman on Monday. It was delivered on Thursday! Fast, friendly service both in store and during the delivery.
Very professional staff. They answered all of our questions and went above and beyond to make sure we had our furniture delivered prior to the holidays. I definitely recommend looking here first.
Great experience. We bought a couch and oversized chair w/ottoman... everyone was very helpful, from the sales person all the way to the finance department. We will do business with them again.
Really friendly staff and good service. Will recommend to any one appreciate yalls service
Do not shop here. The furniture is pretty and the prices are great, but when we furnished our house, we never received several pieces of what we ordered. Our date of delivery on those furniture pieces kept getting pushed back until we were finally told that they had no idea when it could be delivered. We could not receive calls about our furniture order, and we could not get a refund on what we did not receive. This is the worst customer service we have ever experienced and I would not ever shop here again and would caution anyone who does want to shop here.
Great place, friendly not pushy.
Easy service. Fast in fast out. I knew what I wanted and the salesperson took care of my needs without delay.
Exceptional customer service, and furniture variety. Very happy with my home furnishings.
This is the worst experience ever! Their sales team told me I would get my bedroom set in 2 weeks! I ordered August 1st...still no bedroom set. I have to call them and check. They give me a bogus date(its always 2 weeks out) and they never call to say anything different. I have to find out when I call them again that its 2 weeks out. Its been 3.5 months and guess what..."it will be here in December". This is the worst customer service and they don't even care. To top it off they won't even let you cancel and buy from somewhere else without paying a HUGE percentage to walk away with nothing after waiting so long. Crooks!!
Go see Jimmy! He was very patient and informative. Helped us pick the perfect couch and love seat for our living room!
Excellent timely service. Quality furniture. We love our new home furnishings
My family, and I have treasured Ashley to be our home furniture store for years now! Great quality furniture, and great customer service no matter which location always!
Michelle was very personable and helpful. She was not high a pressure salesperson......
Awesome experience in buying our first family couch here! I would recommend Ashley home furniture to anyone!
The staff was polite and helped us pick out a living room set. Now we just have to wait for it to be delivered.
James “Jimmy” was fabulous! He was very knowledgeable and personable. He made the buying experience enjoyable. We will be back and asking for him at any future furniture needs!
My wife and I were very pleased with our Ashley Furniture we purchased. They delivered and put together everything. Thanks you.
I bought my daughter a bed set and Ashley was very quick with the delivery and helped me set everything up. The price was very reasonable and the quality of the product was fantastic!
Ordering was easy. Employees were very polite and helpful.
DO NOT GO HERE! I&'ve been waiting for items and been given the run around so I finally went to the store today and canceled my order, for a fee. I was told almost a month ago that there were plenty in stock. I was told today they don&'t have anything in stock, major training is needed to correct this. 2 to 6 weeks is a lie. It will be another month to 2 for my table and chairs to come in, items were ordered on the 20th of October. Just don&'t waste your time here.
Gentleman that helped us was. Very professional and new about the furniture we were buying. Check out was very easy and the young lady that did it was professional also. Will shop again.
We walked in looking for some new furniture ... sofas. We were greeted by Chris ... he was very friendly when we asked about 2 different sofas. He explain to us how one of the sofa worked. He handled all the paper work for us and explain the damage warranty and delivery too. Now we are just waiting for them to be delivered.
Michelle is very professional and was very helpful. We had an enjoyable experience. We found what we were looking for and are pleased with our purchase.
Very professional and informitave
Do not purchase from this store. Customer Service is terrible. You will wait for at least 45 minutes to speak with someone. They never can give you a straight answer when your furniture will be delivered. I was told 2 to 6 weeks for my furniture. It’s now been two months and still no furniture. I’ve been told 3 different dates. They blame covid. Funny because I have now seen reviews from years back and people are complaining about the same thing.
Do not purchase from Ashley Furniture! Bought furniture 9/5/20 and was told two to six weeks for delivery. I have been given several different dates for delivery. When you call Customer Service it takes at least 45 minutes to talk to a person. If I would have seen their reviews on their Facebook page or the BBB I would never have even walked into their store!
Great store! Professional and courteous staff! They helped us find the furniture we were looking for. Will recommend this store to all our friends!
While there's a nice selection and good pricing, we couldn't get anything we liked without having to wait 4-6 weeks. So we found a living room set where we could get it within the week.
When I ordered recliner, I asked salesman how do I ensure I'll be getting the material and color I want based on what was on receipt. He stated it was good. Wrong!! He used wrong product code! I ordered recliner 22 August, it's now 4 Nov and I'm still waiting for correct recliner to be delivered.
I had a wonderful experience with Ashley Home Furniture store. I needed a rocker-recliner and found exactly what I needed thanks to the help of a salesperson named Tonya. She was so friendly and knowledgeable about what I was looking for. I even changed the color I wanted and that’s was an easy process. I highly recommend Ashley Home Furniture for your decorating needs.
Great customer service. Worked with us to get exactly the product we wanted.
Mike and manager Slade Mcclindon were so respectful and helpful! Made us feel like they cared. I just really really hope the chair comes in soon as my husband needs it so badly. He is a disabled vet and that chair is going to improve his life greatly! You have a beautiful store and very nice people working there!!
If you want to wait over a month for your purchase to be delivered and setup incomplete shop at Ashley. If you want delivery drivers to tell your wife they can't set up your new bed because it came with the wrong bolts then buy from Ashley. If you want to visit the store multiple times and make countless calls to customer service and spend hours on hold with no resolution buy from Ashley.
I was helped as soon as I came in. We explained to her what we wanted and she found it for us on line. we very much appreciated the help she gave us. we were in an out thank you will be back next time we need something. ;)
Awesome experience with Nick. Will shop here again
We went into the store looking for sofa, the salesman who welcomed us was awesome. He was not pushy. He just let us look around and was just close-by if we have questions. We have a positive experience inside the store. We we’re also given good payment options. Me and my husband were happy with our purchase!
The salesman Mike was extremely helpful and treated my daughters (that's who we were shopping) as if they were regular customers. He would ask them questions and wanted to make sure they had picked out the furniture they would love! He had mentioned to us that he was new and if he did not know an answer to our questions, he would promptly ask the manager to get us the right answer. The manager working (can't remember his name) but he was also extremely friendly/ helpful. The bedroom suite we had picked out, my daughter wanted to switch out items for something else. The manager made that happen for us and went above and beyond to make sure the furniture would work for the space we had. Amazing experience!
The lady that had helped us was great and very patient. The manager was very friendly and helpful as well.
Wish I could give 10 stars.I have never been treated so nice.I love my sofa and recliner so much I have ordered another recliner.The men who delivered my sofa and recliner were very nice and polite.If you need furniture Ashley’s is the place to go.You won’t regret it.All of their employees are exceptional. Norrene Morgan
NEVER AGAIN! Had a great experience at the showroom in Abilene, was told furniture would be delivered 2-6 weeks. Call at the 6 week mark and they say it will be another 2 weeks, ok that’s fine stuff happens. The new 8 week date rolls around and I decide to call again. I’m told it will be another week. The next week rolls around and they tell me it will be a additional 3 weeks. At this point I’m just mad we tell them we want our money back to which she replies they “don’t do refunds”. We ask to speak with someone else and she says she will put us on a callback list and hangs up. So now it will be at least 3 months with no furniture that is if they don’t push the date back again.
Still waiting for my order after 6 months. You get the run around every time you speak with customer service.
Very attentive and knowledgeable of all products!
Friendly service, not pushy, given time to relax and wonder around, answers any questions directly, great knowledge of products, walks you through the entire process (not run), helps you get the best deal on the products YOU decide on, over all experience--Great--will return again!
James (Salesman), The store and service managers gave my wife and I OUTSTANDING SERVICE. They all went out of their way to provide us with all the information we needed to make and informed decision. I highly recommend Ashley furniture and if it all possible go to the Ashley Store in ABILENE, TX.. THANKS EVERYONE!!! 🇺🇸
We are on day 89 and still no furniture or resolution. We order our furniture and paid for it July 25, 2020. We have had 3 different delivery dates and no furniture and no calls. Yesterday after an hour on hold, I spoke with the "I don't care customer care supervisor" and said we might get the furniture next week but couldn't be sure. they have a policy that they hold out 25% as a cancellation fee. If i had cancelled this during the 4 to 6 week delivery promise, maybe that is justified. Right now it is just theft. They promised to call back before end of day yesterday and no call. I have been on hold again for an hour and still no one to talk to. this is my first on line post. I know that they have new ownership, so I had hope that this would be a better company. But i was wrong. STAY AWAY FROM ASHLEY FURNITURE ABILENE OR ANYWHERE ELSE.
Now we are on Day 89 waiting for our living room furniture. We have had 3 delivery dates and they all came and went with no call or explanation. After 1 hour on hold yesterday, I was told it might be next week but couldn't be sure. If we get a refund they want to hold out a 25% cancelation fee. This is just plain wrong. When we bought it we were told 4 to 6 weeks for delivery. The "customer I don't care" lady I spoke with yesterday was to call back by the end of day. No call! I know that this business just changed to new ownership and hoped that this would be a good company. All i can say is stay away from this company. I don't know if we will ever get our furniture or our money. There must be some law against it. THIS IS THE FIRST TIME TO POST A REVIEW FOR ANYTHING. STAY AWAY FROM ASHLEY FURNITURE ABILENE OR ANYWHERE ELSE
I have been looking for a specific bedroom set & Only found it here at Ashley's & for a great price too! I also bought a living room set. All the staff were extremely friendly and very helpful! I highly recommend shopping here for high quality furniture.
Went in to buy a sofa and was done in about 20 mins. They did great, treated us well and got us taken care of promptly. Will definitely do business here again!
I have been to the store several times and finally made a decision. Each time I worked with the same sales associate (Michelle). I went in once and the second time was about a month later and Michelle remembered my name. She was fantastic to work with. The process was fast and she explained the warranty well. I will definitely be back for more furniture and ask to work with Michelle again!
The sales people were very informative and weren’t pushy on trying to make a sale. Loved there patience and hospitality. I would buy there again.
Recommend!
Hello I was in the market for new Couch and loveseat. Looked at a couple places and ended up at Ashley's comparing prices and quality. After talking to Nic in sales department and shown a few different sets I decided on ordering from Ashley's might a little bit higher but I like the free shipping and the quality was better. Thanks again
Very friendly staff, asked if I needed help, gave information what I was looking for, helped me find what I was looking for also gave other options. No pressure at all from the gentleman that helped, Chris is his name. I found what I wanted an Thanks to Chris made that happen. Thank you Chris and Ashley Furniture
Got our stuffed ordered quickly and the sales rep was excellent!!!!
Our salesman Chris was helpful and knowledgeable. The delivery time is long but they do have nice items and reasonable prices.
Had a great experience. Stephanie was great to work with. Completely happy with the price and everything that was done for us. Can't wait for the furniture to arrive now so we can start enjoying it! Update. Two months and still no furniture or refund. Was told by 3 different people that because we had to move suddenly we can cancel the order. We really wanted it and hoped it would arrive on time.. Then "corporate" tells us there is a no refund policy. But 2 store managers and one customer support specialist said they would do it for us if the furniture could not arrive by Sep 15th. Everytime we call to check on it we can't get answers. They have to send us to someone else. And supposedly there are no notes in the system about any of this each time we have called. So for the 4th update the furniture should arrive by October 25th. But you know, we don't live there anymore and they can't deliver to Corpus. So we have that going for us... Failed to mention that the furniture was supposedly ready for delivery on the 13th of September and I would get a call from the delivery service. Never happened and then I get the 3rd update that my stuff is pushed back again.. So glad all this rushing that they were doing for me happened. Everything they tell you, its all b.s. Anyone actually ever get that furniture in the timeliness they tell you?
5 star at first. But after the sell they basically ghosted us on when furniture to arrive. And fixing a pricing issue from a price match was impossible to get answers on. The price match guarantee is subject to the stores discretion if they want to or not. No guarantee like they advertise. Left messages so many times to no return for answers. And as I walked into the store I called the store and watched front desk ignore the call. I called so many times they have apparently entered my number and decided to just stop answering.
Good selection of furniture, but damn their prices are high
After a long debate for living room furniture we ended up at Ashley's. While they have everything we want, they do not have good customer service. We got lucky, I guess you could say, with a new employee. He wasn't too familiar with things but he was helpful and understanding. We purchased the items and was told it would be around 4 weeks for delivery. THAT WAS A LIE!!! I called after one week and they told me it would be sometime in November. They WOULD NOT give me a specific date!!! :( I would return ALL of it if I could!! They have the most ridiculous return policy I have ever seen!!!
Purchased a premium Sealey mattress. Tonya, the sales rep, was very knowledgeable of the products and was exceptionally friendly and professional to work with.
Nice experience and helpful sales staff without being overbearing. Very quick to complete transaction as well as making good recommendations based on my needs.
Me and my girlfriend found exactly what was looking for people were very helpful
Very disappointed with Ashley Furniture. We ordered a simple recliner July 17th and was told we would receive it 4-6 weeks later and to expect a call to schedule a day to deliver. Come late August we realized we never received a call so I called asking them what the deal was and was told that we wouldn’t get it till the end of September, I explained to the lady our situation and was told that she would talk to a manager, get this fixed and give us a call the next day with more information... never got a call, we waited till the following week and called again and was told it wouldn’t get here till the end of October. We are now in September. My husband then explained our situation again and we were directed to a manager. The manager was very sorry, told us the reason why we didn’t receive our recliner the first time was because they arm was broken, but we were never informed about this. He told us we would expect a call from him to set up a date to deliver our recliner when the recliner made it to our local warehouse. He never called the next week so my husband called back and was finally able to set a day to deliver it. A whole 2 months later we finally received our recliner. My husband and I will never spend a penny here again.
We were taken care of by Michelle. She knew her stuff and helped us make our experience quick and easy. Can't wait to get our new furniture!
Ed, at the Abilene, Texas store was great! He was very professional and knowledgeable about the furniture we were interested in purchasing.
Stephane was amazing! Excellent customer service! And the two Managers slate and victor also made My shopping experience better when shopping for my new sofa and chair! good Job guys!
Horrible! We bought an entire living room set of leather furniture from Ashley Home in Abilene. We bought 2 leather couches, 2 ottoman and 2 recliners. When it was delivered the order was incomplete. 1 ottoman was damaged and was to be reordered. 1 couch had the wrong colored wooden feet that screwed into the couch. We were told they would send different wooden feet and a new ottoman. We waited over a month. The feet did arrive, however, the ottoman never arrived. I called to check on the delivery status. They apologized but the item was now out of stock. It wS out of stock but it was still advertised on the internet through an Ashley distributor for $150 more? All they would offer was a refund on the discontinued item. We had to pay the additional $150 through the distributor and pay additional shipping in order to complete the order.3 months later the motor goes out on the electric leather recliner. It&'s only 3 months old! Thank God we purchased the warranty! Ashley orders a new motor. 2 weeks goes by and no word. I call on the status. The part hasn&'t even stepped nor will it ship until October! I tell them we have a recliner stuck in the recliner position in our living room. We are having a birthday party and need this fixed. They say a technician will come and they will put us on the list as the 1st house for the list on September 24. No on shows in the morning. I call and am told we are number 4 on the list and to call back if we don&'t have a technician. I call at 3:00 and am now told we have been bumped to number 6 even though they were notified that we have an appointment at 5. By 4 we have now waited all day and still have no word as to when this will be fixed, we have waisted the day waiting for a phantom technician and have a 3 month old recliner stuck in the reclined position with a warranty that to date appears to be worthless because the parts come from Neverland and the technicians are never to be seen. Called again at 5:30. We are now the last stop for the day. I must cancel my commitment because Ashley will not reschedule me for the next day. They tell me they are not able to switch the schedule. I said that is not true and said that I was switched 2 times. The new set eta is 7 pm.Horrible experience! Wish I could send it all back! Terrible quality! Terrible service!
Great experience at the store, everyone has always been very helpful. I have bought from Ashley Homestore a few times and have always been happy with my purchases.
Our sale rep Chris was awesome. We told him what we were looking for and he was able to answer all our questions. He was nice and easy to work with. We were able to mix and match pieces from two different sets to build our own couch. We also spoke to the Manage who was very personable. We really enjoyed our experience.
I was treated very good. The girl went way out of her way to help me. She was very courteous and polite. She explained everything she was doing. The store manager cam by, and just talked to us. He was very courteous and nice to us.
Jimmy is awesome to work with. He could sell you just about any product in the store! Very friendly staff. Will be shopping here again!
We had a great experience this past Saturday with the team at the store in Wichita Falls. They were extremely patient with us and went through a variety of options with us to find the furniture that best fit our needs. Big thumbs up to Chris, I felt like he was working for us not just trying to make a sale.
Customer service was top notch. Great experience overall would definitely recommend and will be returning in the future.
Revised- Promises promises. When we walk back in due to issues it’s funny that the person you previously worked with & spent good $$ walks the other way. Chris was wonderful!! The customer service he gave was stellar & made you feel like family. Thanks again Chris for your help. ;)
Loved how great the service was. Very friendly and patient even with my 2 year old running around and trying to jump on everything.
I absolutely loved the customer service that I received at Ashley's! I went in expecting to look and found a great deal, and left with a great new furniture piece. I will be going back for sure!
I had such a great buying experience from Ashley HomeStore. The person helping us was very helpful, and not pushy in any way. She was attentive to our needs and very knowledgeable. Had a great experience, and would buy here again.
Good service and the staff was nice.. I appreciate them being honest about the lead time on our furniture and they had good prices..
Ashley's has top quality furniture and good prices. Always find what I want and always leave happy.
Great service over the phone and on line shopping
It's nice shopping for furniture without someone on you heels. Walked in Ashley's a gentleman introduce himself and said if I needed anything to let him know. Enjoyed looking at the furniture and then he showed me a couch that was perfect and on top of that gave me a great deal on it. Thanks Ashley's
My wife and I went in during Labor Day weekend, we received great customer service and a great deal on a new living room (couches, tv stand, coffee, and end tables) as well as a dining room table. The entire staff was great and very helpful. 10/10.
The buying experience was great at Ashley's furniture in Abilene. No hard or pushy salesman tactics. Informative and easy. Were available to answer any questions that we had. Didn't have the item we were looking for in stock (COVID). I'd say it was a great experience so far. We haven't received our item due to the shipping being 2-6 weeks out. Once received, I can leave a more accurate review! But so far so good Ashley's has been great!
It was a good instore experience. My salesman was very helpful. I believe his name was James. IT is not on my receipt. I am waiting for my delivery so I guess that will help me complete experience
All of the attendants/sales staff were very nice and accommodating. Most of the staff was educated on the furniture that we were looking for and we they didn't know an answer they went and found someone that did. That meant a lot to us.
This is our 2nd purchase from Ashley Home Store and both have been great. We are always greeted as soon as we walk in and everyone is so friendly. This last visit we were greeted by Jimmy, he answered all of questions and was willing to spend as much time as we needed while making a decision. When we decided to think about it he gave us his card and thanked us for coming in. We left but knew we would be back and ask for Jimmy. On Sunday we returned, waited on him to finish up with another family and then he helped us make our "forever" purchase. Thank you Ashley Home Store and Jimmy for making this a great shopping experience. We can't wait to get our new table.
Great selection, great Labor Day savings!
Friendly staff.
I actually had a great time and I got a heck of a deal on furnishing my whole house. Very pleased with the service. So now that I’m a year and a half in. I take back everything I said about Ashley furniture. Absolutely horrendous on everything they do. Couch broke before the year mark and couch pillows are tearing at the seams and the purple cow protection is a joke. All stain is peeling on tables. They didn’t cover any of that. Didn’t last a year. Took 9 months to even receive the full order so do the math on how fast their quality has dissolved.
My experience in the store was great. My sales person was helpful and not pushy and he was kind and patient with me. I wasn't even sure I was going to purchase anything that day I was just looking but everything went so smoothly and I found something perfect for me. I can't wait to get my furniture and see it all set up. So excited!
Found exactly what we wanted and got plenty of advice and help. Even got a good discount!
The people working there were great, a lot of help picking out what l was looking far, enjoyed the visit, will definitely be back.
Nice people and took good care of us , no problems with our purchase will keep using them for our next purchase thank you
Tonya did a great job. We bought couches couple months ago and then once we moved into home, we came back and got a beautiful dining room set from her. Very professional and awesome. We will invite her to game night to celebrate moving into our new home.
Very friendly. Attentive service.
Wish I had the option to post no stars. Was in the store for about 20 mins. From time to time looking around to see if I was remotely being looked at as a possible sale.... nope 👎🏽. Throughout my visit I passed all the associates, some just standing around talking to each other but, not one approached me or even attempted to greet me. Every customer should be treated w some sort of service. The level of customer service is undeserving of a one star. Perhaps it was my casual dress code that didn’t draw any desire to even pay the attention or was it my skin tone? Either way, it was unacceptable. Needless to say, we will be investing elsewhere.
Good furniture selection and good in store customer service. Now to get a hold of the delivery department I waited for over an hour on the phone as did my partner on another call earlier that day just because you have to verbally confirm for them to deliver your furniture. Why when you already did that at the store. So now if you dont verbally call them they willnt deliver. Yes they call you but if you have to work and you miss that call. You willnt get a hold of them unless you wait on the phone for a long time. No you can't call the store and tell them. They will tell you to call the delivery department. So heads up.
I went to Ashley HomeStore I ask the what I needed and help me right away.she was very nice and friendly.
We had a really good experience! We went on Wednesday just looking for a new couch and met Tari and Victor who were super sweet and helpful and didn’t pressure us, or make us feel anything other than welcomed. We went home and made some measurements then returned yesterday to purchase our new sectional! Again, they were so kind the process was super easy and everything was explained to us well. Would definitely recommend!
Very friendly, knowledgeable staff. Salesman, Jimmy, was so kind. The general manager was also helpful and friendly! Very good experience.
Very helpful, worked with me to get exactly what I wanted, and helped us exchange when we saw a different style to compliment the living room better!! Very happy 😊
The sales rep was very attentive and helpful. She was patient and showed us several options on what we were looking for and the sale price was a great deal!!
I shop here often and as always the customer service is always there to greet me and they make me feel welcome. The furniture is great quality. I have never had a negative experience. I bought a living room set yesterday and the sales lady that helped me was knowledgeable, friendly, and answered all my questions. I wish I could remember her name. I wouldn't shop anywhere else.
We recently purchased two recliners at Ashley. They had a large selection, and were very helpful. We wanted matching, and we found a good design that fit us both even though we are much different in size.
Absolutely phenomenal customer service. Everyone was kind and very willing to help in and way possible. Will definitely be returning!
Jimmy was an excellent sales man. The rest of the staff was very helpful and courteous. I will shop there again.
We usually go to our hometown store in Amarillo but we were in the area and decided to go to the Labor Day sale. We have gone to Ashley’s several times looking for a mattress but we weren’t convinced until we met James Lail. He is an enthusiastic Christian man who truly cares about his customers. He is very informative and was able to find something for us within our budget. Needless to say we left As proud new mattress owners and we are very grateful to have met James because we were tired of searching. Thank you James!
Jimmy and Slade were fantastic to do business with - very good listeners and hustled to put together some great combinations to bring life to my office decor.
I was looking for a bedroom set, and they took all the time to show me all the furniture and prices, I am very satisfied!!!
Our experience was great the sales person Jim treated us very good he was great and helped us. Also his manager was very helpful and helped us with our purchase.
Went in for the Memorial Day sale and purchased a kitchen table set, a coffee table and end tables. Was told it would be 4 to 6 weeks for delivery due to COVID, okay understood that. Didn't get the kitchen table until around August 6 after I had been told twice it would be delivered by mid July then July 26 but still no coffee table and end tables. Was then told the coffee table and end tables would be delivered by August 18, well that day came and went so I went to the store and was told they were waiting the coffee table that should be in the warehouse by August 31 and I should get a call that day to set up delivery. Never got a call, went to Ashley's to cancel the order spoke to a manager named Edger and promised that he would have it delivered today September 5th if I wouldn't cancel my order so I said okay one more chance. I waited until 5 today (September 5) and no delivery so I called and come to find out I wasn't even scheduled for a delivery. I went to the store, spoke to someone in corporate and canceled my order and didn't have to pay the restocking fee. I have no desire to ever do business with Ashley Furniture again.
My husband and I had a great experience at the Ashley Home Store. Very knowledgeable guys on what we had questions about our sale item. Because they took the time to explain so much, we were convinced to buy that same day. Thank you so much.
Ordered through the store and didn’t realize payments were for a year only so had to modify my order so I could afford my purchase. Sales rep at Ashley’s was very helpful.
I bought my couch in full, in cash, two months ago. They told me it would be 2-6 weeks. During the 6th week I called to get an update and was told that it had been delayed another 3 weeks (why was I not contacted about this?) The woman on the phone said she would put a push in to get it to me faster. So I called the next day to see when my new delivery date was. They told me the following week (week 7). I called near the end of week 7 and was told it would be another week. Called again when it didn't show up and was told it wouldn't be here til 2nd week of September (10 weeks). I was then told I could get a partial deliver of what they have so far (half the sectional and the ottoman.) But I would have to call and set it up myself. I tried and couldn't get through. Called ashleys again. Man on the phone set up the partial delivery for me and said that the pieces I need don't even come out til September 19th (11 weeks) and thats always been the case, there was no way I'd have gotten it before then. So why wasn't I told that from the beginning? I would have gone elsewhere if I had known it would be 11-12 weeks, not 2-6 weeks. Ashleys should have been keeping me updated throughout but instead I've been contacting them trying to figure out where my couch is. I have now been living in my new house for a month and still do not have a couch. Very disappointed. Update. My partial deliver came today. It was the wrong couch and we had to send it back.
We finally found what we wanted at an affordable price. Our salesman, Ed, was knowledgeable but not pushy. We left to discuss and when we came back, Ed was quick to complete another sale and get right back to us.
Salesman was very friendly and knowledgeable but did not presure us. The store was very clean and has a good selection of everything. The prices are great. I will definitely shop there again .
I will never in my life shop at Ashley Furniture in Abilene or Lubbock again, delivery has been a night mare. I was told not to shop here but decided to give it a try, I have been told 3 different delivery times and still have not received my order. Please save yourself the hassle and shop else where! I will be passing the word on.
I had no intention on buying anything I was helping my grandmother look for her own bedroom set, then I saw one that me and my husband both really liked and we were approved for just enough to purchase it. The lady who helped us was very nice and helpful. I scored a 14 piece bedroom set for just $1,400 a Labor Day sale. We can’t wait to get our items delivered! 10/10 experience!!
I will never shop at Ashley's again! The buying process was super easy...but they make money off of people after they sign a contract. We purchased a living room set and were told it would take 2-6 weeks to order. When I called last week to check on the status, I was told it would be November before there distributor would have it. I then canceled my order because I needed my furniture before that. I then learned that they only gave a store credit , as well as keeping 25% of what I paid. I can understand if I didn't hold up my end of the contract, but they did't hold up their end. So very frustrated.!!!!!
This was my first time to Ashley Home Store; anywhere..it was so good! Tanya greeted me, and listened to my questions closely. As i walked through the store, she watched to see my responses, and offered information regarding my interests. I was not planning on purchasing anything that day, but just needed to get ideas, and she got me all the sku numbers I wanted. We had fun! I ended up purchasing several pieces that are going to look incredible in my home. Thank you for the professional service I have received every time I shop at your Abilene store!
Purchased a bedroom suit with lease to own. Was unaware at time of purchase that purchase had to be paid in 12 months only, so was out of my price range for monthly payment. Anyway called online customer service and changed my purchase to something more affordable. It would have been a better experience if I could have kept the mattress price I got in the store which was the Labor Day sale price but at least got a comparable bedroom suit to what I originally ordered. Thank you for your time
The store had good deals, great customer service, and a friendly staff. I will definitely be shopping there again. Highly recommend.
The Ashley Home Furniture in Abilene is phenomenal! My wife and I have purchased from here twice now since relocating here and both times the Sales Reps are extremely helpful, knowledgeable, and overall great people to work with. They have certainly earned our business for the foreseeable future.
Ashley's is a great place to shop they delivered on time and were very professional I do recommend them to my family and friends I will also make all my future purchases there.Thank you!
Unfortunately, I&'ve had less than stellar service at this location throughout the years. One employee told me I could use my &"purple cow&" refund in another state to only find out that wasn&'t true. Employees don&'t know the policies. They sell you something and don&'t bother to follow through. I cal back and the &"sales manager&" told me I can&'t use it online or have something shipped because they aren&'t affiliated with other stores outside of Texas. Not only was I never allowed to use the protection I paid for but now I&'m not able to utilize my credit either. What a joke. The most unfortunate part is, I was just getting ready to spend over $5,000 on new furniture but backed out really quick for lack of customer service. When the sales manager says &"I have a lot of bosses, I&'ll put you in the cue for corporate and you can figure it out with them&" that&'s a huge red flag and problem.
It was a very good experience!! Everybody was really nice! And they were very hands on. I recommend them.
Ashley store in Abilene is great, very helpful staff!! Great selection to choose from also. Will definetly be back... thanks
Great customer service! We love our Tempur-Pedic mattress.
Great no pressure tactics. Easy to get what I want very quickly.
They were very helpful. The salesman answered our questions but didn't push, gave us room to look and think. We finally decided on a couch and chair combo for our living room, and the purchase process went quickly and easily. We were very pleased.
Sales Clerk was very helpful, courteous and knowledgeable about the products.
Overall, great experience shopping there. As soon as I entered the store I was greeted by a welcoming employee who assisted me in finding what I was looking for. They showed me various options of what I was looking for and was extremely helpful when I asked questions. I was in and out of the store quick and got what I came for. The stores atmosphere was welcoming and I'll be sure to come back.
We had a very nice experience in the Abilene Ashley store. Victor, the manager, was very knowledgeable and proficient at answering our questions and helping us make an informed decision on to the purchase of our new TemperPedic bed. It was a HUGE decision as with the cost, but it was made much easier due to the professionalism and 1st hand knowledge of Victor and the other salesman present (who was learning the ropes). Both were helpful, friendly and professional. Thank you.
I went in to Ashley furniture in Abilene, Tx. I was shopping for a new bedroom set. Chris was actually the gentleman that helped me out, he was very polite, and respectful. He didn't get annoyed when I was having him figure out different prices for me while looking at several different items. I will continue to shop at Ashley stores because of employees like him! I also got to meet the new general manager there who was also very helpful and polite. I am sure he will be an asset to your company. Thanks so much for a great experience.
Great & friendly service, experience was fast.
I purchased over $7000 worth of furniture, over 2 months ago and I have yet to receive my furniture. Sales person kept lying about the delivery date and finding excuses on the delay. They will be delivering my furniture in parts because they don't have all the items from the manufacturer after 2 months since it's been ordered. Definitely DO NOT recommend them! Find your furniture elsewhere this company is a fraud
Loved shopping for new furniture at Ashley's! Our sales person, Michelle, was so very helpful. We felt no pressure at all. The quality of the product seemed really good. I like the fact they carry good, better and best. Something for every budget. Ended up purchasing living room and bedroom furniture. we will go back for future furniture needs.
My experience was great. Sales staff was friendly and I love my new furniture!
Staff was friendly and extremely helpful! They helped us purchase the perfect couch for our large living room that works for all of our family members. The warranty deal they have is a must have if you have children and pets! will definitely be purchasing from them in the future!
I dealt with Stephanie and Michelle at the Abilene store and they were both very polite, helpful, and kind. Stephanie was very patient with my husband and I, who have very different tastes. Based on this experience from the purchase, I would buy from them again.
Great communication and customer service in store and delivery! Definitely recommend to friends and family.
I love ashley homestore/furniture...have bought several things over the years...love everything!!
It was an easy decision from looking, to buying, to installation of my new sofa. Love it!
Staff was great. We got a wonderful deal on our breakfast buffet. It has heen a great addition to our home.
Great deliver team along with sales team. Still happy with my purchase after months
We had a great experience shopping for furniture at Ashley Homestore. The salesman, Chris, was very helpful, and he helped us to find exactly what we wanted.
For my fiancé and me we came into the store not knowing anything about how buying furniture worked!( like it being priced by bed sizes and all the extra things it comes with) But we where quickly greeted at the door and welcomed, once we where looking for what we needed, any questions we had where not only answered but explained to us as well! Once we found the perfect set we wanted they where on the ball to get us a great price and made all this experience super easy. I don’t remember the names of the lady and gentleman that helped us but they had both just moved from NM so thank you guys!
Sales person was very helpful and patient with us. Other employee's were also friendly as we waited in the store dealing with paper work. Overall a great experience.
The sales person I have worked with, Michelle, is extremely helpful and nice. I really like working with her. Other than a few snags with receiving my order, my experience has been good.
Very pleased with the service we received. Everyone was very friendly and helpful
Really helpful and really good deals. Nice modern designs, could not find anything anywhere else. Until we went to Ashley’s.
Ed was a fun guy to talk to and very informative when helping me select what I needed.
Awesome customer service. That is why we shop at Ashley. Quality furniture at affordable prices. You can spend the day shopping around town, or just stop in and tell them what you want for the price you need it.
Store manager Victor, was very knowledgeable about the furniture, and even gave a demonstration on the cushion construction. Was not expecting that at all, very impressed! Staff very friendly as well.
I told them what I wanted and my budget, and they made it happen. I did not want to go through the trouble to looking around at a bunch of stores. It was nice to tell them what I was needing and allow them to find it for me. The process was very easy and convenient. The Store Associate was very nice and accommodating but not pushy.
While the store experience was good, the delivery has not occurred yet. It has been about 6-7 weeks and we haven’t been contacted for delivery yet. We’ve already been paying on the furniture; however, no furniture!! Completely ridiculously! I won’t be shopping here again.
We went to buy a mattress and sofa. Our sales person was Michelle and she was very helpful and kind. We bought what we wanted and am sure we will be very pleased with them.
A great place to buy furniture
The people were very nice and very helpful. Will definitely be going back to do more business with them.
I had a great experience!
The store representative that helped us out was super friendly and set up everything in the system how we wanted and we got a good deal on our dining room set
Nice facility, great staff
Chris and the whole team at Ashley’s here in Abilene made it easy for us to find the right couch set. They were laid back and not pushy or overbearing and let us look and browse comfortably. When we had a question about anything they were always close by and quick to help, but they didn’t hover around and make us feel uncomfortable or pressured. Overall we were extremely happy with the service and were able to find just what we wanted.
They tended to every need we had. Didn’t try to push anything on us that we didn’t think we needed.
The people running the place service services that what it all about Mr Victor made as feel like we were family. And he know the business
Great furniture, great price, friendly service!
Michelle was very helpful. We found what were looking for and she was awesome helping us find out what was included. We decided initially on the sectional but then decided we'd go ahead and purchase the end tables and folding coffee table as well. Store mgr and business manager were also very helpful and friendly. I like the way they conduct business and made us secure in our decision. So, thank you to everyone for your help and courtesy.
Went all over town, Ashely had exactly what we wanted at a great price! Ed was super kind and helpful!!! Had a great experience! Can’t wait for it to be delivered and used by our family!!!
I had an amazing experience last weekend. I ordered a brand new furniture set and the associate that was helping me was Michelle. She was very knowledgeable about the furniture and she stayed within my price range.
Our sales person Chris was great, he was warm and hospitable. I chose a couch and he wrote the ticket but on my way back to pay I saw a different couch I liked better, Chris was never short or frustrated with my inability to make a decision. He helped me find a chair I liked to go with the couch and he thoroughly explained my receipt and the warranty I purchased for our new furniture. Ashley has a great selection of living room and bedroom furniture on their floor as well as rugs and tables. I wish it would have been the first store we stopped at.
Needed to buy a new couch for my new place. I was immediately greeted and assisted. The individual helping me was extremely friendly and helpful. He took me to exactly what I was looking for and showed me a couple of options as well as alternative options. When I settled on the couch I wanted he made the purchasing process very simple. I am extremely happy with my purchase!
Everything was great, the services and process too.
Great place to shop for furniture!
Great customer service the sales representative was very knowledgeable about the discounts that were being offered and demonstrated excellent knowledge about the products in store.
Low pressure sales, knowledge of product, helpfulness, and an overall pleasant and enjoyable experience. I will be returning to this location again, when it is time to purchase more furniture. EDIT: after a second delivery, my initial rating stands. Professional, courteous, and prompt. Got a call with a delivery time on the day of, was there within that time. Definitely going to continue to be a customer.
Sales team was very knowledgeable super nice. We went back several times trying to make a decision and not once were they every pushy or forceful. Loved the whole experience
Amazing experience. Great customer service. Truthful and knowledgeable
Great place with exceptional service. Thanks again for the deal!
Great service and good prices
Sales people we're friendly and helpful. They also gave me space to look, but were available when I wanted assistance.
Great Place, Friendly Staff & My Saleslady was very helpful.
Chris was very helpful from the very start. He was available for questions anytime we needed him. He was always near but never crowded us or made us feel rushed. We had a very wonderful experience at Ashley's Furniture in Abilene, Tx
My time with Ashley Furniture employee Tonya was a great one the first time I met her. Upon returning to make my purchase she was not in the store but Teri said may I help you and give Tonya credit for your purchase? She followed through with my needs . Now we are just waiting to receive the merchandise which will be delivered to our new home. Thank you both.
Great experience The young lady that waited on us was well informed and extremely helpful Would highly recommend Ashley’s
We absolutely love Ashley’s Furniture! The customer service is always so fabulous and the furniture is great quality. Highly recommend ❤️
Beautiful home furnishings
Great experience when buying with no hassle. Have not received furniture yet due to 2 to 6 weeks waiting period.
Ruby Martinez was a wonderful help she went above and beyond to help me with my problem so glad you guys have someone like her on your team GOOD JOB RUBY Martinez 😊
Awesome service!
It was a smooth transaction and they have wide selection of furniture I was looking for
I had a great experience she was very helpful and joyful and I found what I was looking for thank you very much
Worst customer service. Completely lied about delivery date. Was told two weeks after purchase. Then was told contract States 2-6 weeks. No refunds even when part of our order was well past six weeks. Do yourself a favor and shop HOME ZONE. Buy it and leave that day. Not no run around shady business like Ashley furniture
Quick easy and on point.
This was my first time buying furniture from Ashley’s. The salesman at the Hobb’s N.M. location was very friendly and attentive. The delivery was quick and the men who came to my home were very polite. The whole experience was a very good one. I would shop at Ashley Furniture again.
We were greeted as soon as we walked in. Michelle and Victor we're very helpful and worked with us to get us to the payment we wanted. Great customer service!
Consultant was very helpful, not pushy, and very patient. She answered Questions without hesitation and was very knowledgeable about the product.
WOW! This was our first time shopping at Ashley Furniture, We came into the store and was greeted by Jim. He made us feel extremely welcomed and was extremely friendly. He took the initiative to help us in every way possible. Also, he made our whole family laugh including my daughter. We found something we wanted online and Jim was willing to accept the discounted sale price online. Atmosphere of the was great, Store was clean, and the employees working on July 15 were exceptional! I would highly recommend!! Definitely will be coming back!
Customer service was very well informed and assisted us through the whole process. Delivery guys were top notch and installed very quickly.
Received my purchase before the date I was told. I'm so satisfied with the delivery, personnel were so fast and attentive to detail of my delivery. Definitely will make more purchases in the future💖
Great customer service. Very informative and helpful. Friendly staff
My sister lives in Abilene Texas and she needed a new Mattress set. I went to the Ashley store where we live in Conroe Texas and checked out the mattresses. I then contacted the store in Abilene and ordered what we wanted for her.The staff there was very friendly and helpful. When the complete bedding set was delivered to her, she was very pleased with their quick set up and the removal of all packaging. They also took her old mattress out for her.
Very very satisfied with my purchase!!!
I would like to take this time to write about my experience with Ashley Home Store. It has been quite an unpleasant one. I purchased several items on May 27, 2020 at the Amarillo Store. I was told I would receive my furniture within four weeks. After hearing nothing for more than a month, I made several calls to inquire about when to expect delivery of my furniture. I was given many responses, but no one could tell me an exact date. There was definitely a lack of communication during this process. On July 9, 2020, part of my furniture purchase was finally delivered. I believe this only happened because I finally met a customer service representative that looked into the details of my case and found some solid answers for me. Jennifer was very polite and willing to assist me in this matter. Jennifer has gone above and beyond to ensure the remainder of my experience with Ashley's is a better one. I am very grateful that Jennifer answered my call to customer service and has been willing to help me. Ashley's needs more employees like Jennifer. Once again, many thanks to you, Jennifer.
Thank you to jennifer at customer service! we had a bit of a delay due to our current pandemic but jennifer was lovely and helped us out with getting our order situated :)
Rhyne was so wonderful to work with. He showed us exactly what we were looking for and in our budget.
Ordering in the store recently was my worst experience EVER. I went to the Memorial Day sale and received a door buster coupon. When I went to the counter to pay I wanted to add an additional dresser to my set and they said I would have to speak to a sales rep. After finding one and speaking with him for an additional 20-30 minutes I went back in line for 45 minutes to be harassed by another customer because of “Covid regulations” which weren’t related to the stores but still inconvenient. When I arrived back at the checkout counter I was already upset and told that I could not use my home card to pay for my purchase even though I found out about the sale from a flier in the mail that said I had available credit to use FOR THE MEMORIAL SALE. So since I was upset and had spent so much unnecessary and and inconvenient time in the store I paid with cash to 2 very rude associates. When I left I realized that the dresser I wanted to add and spent an extra 2 hours in the stores for was not even added to my total purchase. Someone called me to set up delivery which I postponed to have time to move into my new home because I’m 7 months pregnant and can not lift furniture. I did not receive a callback a week past when the phone agent said they would call me to reschedule delivery. I was not able to get ahold of ANYONE on the phone for days so I went into the store to set up delivery. When my furniture arrived today everything was beautiful and in great condition. The delivery men were kind and professional, but the man stated that there was not hardware for the bed frame and I would need to purchase it separately. He also said that the tools to assemble my mirror were included in a box. The tools were not included! After the delivery man left I noticed a box which did have the bed frame and hardware needed. I’m paying off my home card that is apparently useless since I couldn’t use it for the advertised memorial sale that was mailed to me with my specific balance details to come in and use for this sale. After this card is paid off I will not return to Ashley’s after years of myself and my family buying furniture specifically from them
Went in just to look around and was approached by a manager. Super friends and helpful. I loved that no one pressured me into a sale. Will definitely only buy furniture from Ashley from here on out
Jennifer from customer service really helped out. She made everything workout. Thanks to her, I would shop again from Ashley’s.
Staff was friendly, patience and helpful. This is the second set of furniture that I have brought from Ashley's. Set up was great and servicemen were knowledgable. I will shop within this store again. Thanks for all your help
Affordable furniture and great quality!
This is an ABSOLUTELY HORRIBLE BUSINESS!! UNDER NO CIRCUMSTANCES WOULD I WANT SOMEONE TO GO THROUGH WHAT I HAVE BEEN THROUGH! I spent 4900.00 in this store MONTHS AGO! I still have not received it! I&'ve been lied to by SEVERAL EMPLOYEES Chris (a salesman) Victor ( a manager) Henry (supposedly with management team from corporate office) Jennifer (supposedly with management team from corporate office) Gabriel (supposedly with management team from corporate office) Cassandra (supposedly with management team from corporate office) I&'ve dealt with rude employees saying &" Nobody told you to get rid of the furniture you had&" Chris had me sign in the store saying &"it was a receipt and we would go through the contents afterward&" I should have known better but I just wanted beds for my children... they took my money and now they say they won&'t do refunds or returns (when I HAVENT EVEN GOTTEN THE FURNITURE) I somehow wish that this business would close DOWN! It is a terrible franchise and if I could give it 0 stars I would! They are liars and theives who prey upon unsuspecting victims.
Recently our furniture needed repair. Ashley's Home Store gave us great customer service and took care of the situation quickly and professionally. Great job and thank you!!!
Best experience ever!
From the sales person to the delivery people, everyone was awesome. Our sales person helped us find exactly what we wanted. When it was delivered, they were very friendly and helped us move the furniture exactly how we wanted it.
Great store all around, the sales team inside was very helpful and the delivery guys were quick and nice. Everything arrived in good condition.
Easy experience. Friendly staff. Will definitely be back.
They took good care of us and got us what we needed.
Very helpful staff
I was greeted and helped as soon as I walked in. I had a smooth transaction with the process of purchasing my furniture.
I needed a new rail for my bed that i had bought 6years ago. It waa very easy. They pulled up the order from 6 years ago and hot them ordered. Only took about 10 minutes!
I was greeted as soon as I entered the store. The gentlemen was friendly and polite. I explained what I needed and he took me right to the section, explained my options and let me decide what would work best for my family. It was a very easy shopping experience.
This was my first time shopping with Ashley Home store in Abilene. Chris was very helpful, and made me feel welcome.He was also very helpful in helping me pick out a mattress.
Wish the layout was a little more handicapped accessible in store. Selection was nice but a little theme repetitive, service was great, and everything was explained to us.
Great experience. Solid products. Excellent prices.
Showroom had lots of display items to browse. Jimmy was a great salesman. Lots of knowledge and worked to give us the best price.
Went in looking for a new couch and Michelle helped me narrow down exactly what I was looking for and made it effortless
We had a great experience. James and Victor were excellent. We were greeted as soon as we walked in the door and the whole experience of buying a new mattress was streamlined and easy
We did not use our 700.00 warranty that we didn’t use. it was only suppose to be used as in store credit. I had moved 1000 miles away from this store. I called and talked to Jennifer, her customer service was the best! She kept in contact with me and made it available for me to order online. She kept in contact with me so I never wondered what was going on. Plus she never over promised so if she wasn’t able to make it happen, I couldn’t be upset. Thank you Jennifer!
Had a discrepancy with my order. Likely a mistake. A dresser wasn't included in my invoice (so I didn't pay for it) but it was included in my quoted price. Customer service rep Ruby (huge jerk) was VERY condescending. Kynzie at the actual store went ABOVE AND BEYOND to help us out. She is great. A red-headed woman was also very polite and actually LISTENED. Great girls. Jimmy will spend his entire life talking over you, didn't listen at all. Typical salesman. Otherwise, good price for our furniture. Henry from customer service was great as well, but Kynzie is the STAR at the star. She is wonderful. She literally had my issue resolved within an hour of me leaving the store, and I thought this would drag on for weeks. Thanks Kynzie.
Excellent experience the management got us a great deal on our new kitchen table. Also very friendly!
Our experience was wonderful, my wife and didn't feel like we were forced into anything. We were shown and demo'd the things we wanted to see, and had recommendations made that for what we were looking for. We will definitely be back in the future. Edit: Sadly, I have to edit this review. Unfortunately, it seems that account Ashley HomeStore setup for us as our financing option, was setup with the wrong address information. Even though the paperwork we filled out in store was correct (we verified after the rep filled it out from our IDs), it seems the information was typo'd. Comenity, sent our welcome information to the wrong address, and now we are receiving calls threatening to send us to collections because we are 12 days late. I understand mistakes are made, but when working and submitting financing for customers, there is no room for error. We are now having to try and clean up this mess and scramble to get our account setup, which requires the welcome packet that Comenity sent to the wrong address. I still recommend Ashley HomeStore for your furniture needs, BUT be very cautious and vigilant when using their financing.
Ashley’s HomeStore delivered and installed our bed this morning!!! They did an amazing job and were so fast and professional. They called saying they would be there within an hour and they were. No waiting around all day wondering when they’ll be there. It only took them about 30-45mins to install and clean up everything. I highly recommend everyone go check them out. We’ll be going back very soon!
We had a positive experience during our purchase.
Stephanie is an amazing sales person she took every step to help us find our dream couches for our home , I was able to enjoy our talk and visit and finding what we’d want , I highly recommend her . Great personality, friendly and awesome !
We went into Ashley after leaving another furniture store frustrated by the lack of service and selection. As soon as we walked into Ashley, we were pleasantly greeted by Chris and offered assistance. We were directed to where the sectionals were located and then allowed to browse without them hovering. The salesman was easily available when we had questions. We immediately noticed the quality of the furniture was better at Ashley than the other store we had just left. We found a sectional we loved and the price was fair. The Manager, Slate, also came over and introduced himself and offered his assistance. Service was outstanding by both Chris and Slade and we are very pleased with our experience and purchase at Ashley.
Great customer service, great furniture, better quality than Home Zone and free delivery.
Sales man Chris was amazing. Gave me time to look around and make my own choices without feeling preassured.
Love, love, love my table and lamp!
Michelle Miller, Slate and Vince did a great job in explaining the sets I looked at and helping me decide on what was right for me and my budget!!
I purchased bedroom and living room furniture. The whole time I felt like my sales guy was trying to push furniture that they needed to get ride of when I continuously told him it wasn’t my style. It took 40 minutes for me to direct him to the furniture I WANTED which I ended up purchasing. But while I showed him what I wanted before I could tell him everything he directed us towards mattresses. I was in the market for a mattress so I didn’t mind but I wanted to get my furniture finished. I ended up buying a mattress then he forgot my furniture! Plus there was a deal going on if you spent so much you could get a TV... they said they would send a voucher after my furniture was delivered. I’ve been waiting 3 months for the voucher and yes I’ve checked my junk mail. I’m happy with my furniture. I just wish the processes was better where they would of listened to me and not try to force things down on me. Thanks, Happy with furniture Not happy with service
We were greeted by Jimmy and we told him what we were looking for and he showed us several pieces that we liked. Then he showed us the bargain of the week which we fell in love with as soon as we sat on it. It was very comfortable and looks good too. We had been to several furniture stores and Ashley had better furniture and their prices are very reasonable.
The people there were so nice,helpful,and patient and the furniture was so nice if I could give this a 10 star I would
Received help from staff and management during my shopping experience! Showed me options, helped check measurements, and went above and beyond.
As soon as we entered, we were greeted and assisted with our purchase. The sales associate was very knowledgeable about the different items we had questions about and was very patient with us. And just so you know, the adjustable beds are amazing. We’re looking at purchasing a second one, soon.
We visited the store in Abilene, Texas yesterday. My husband and I had been researching different websites for a living room suite. When we arrived at Ashley Homestore, we were greeted with very friendly staff. Darin took us around and showed us several different selections. He was very informative and showed us all the "extras" of each piece. We finally decided on our favorite group, purchased it and we left very happy. I can't wait until it arrives!! I would highly recommend visiting their store in Abilene!!
Very helpful in finding exactly what we needed for our new home! We always go to Ashleys!
It was easy shopping there. I was able to match a coffee table to my entertainment center pretty quick. Victor made my experience there go smoothly. Everyone there was nice. I will definitely shop there again.
Walked in to get a kitchen island, and walked out approved for a couch and loveseat we wanted for over a year. Also the kitchen island. We always have good experiences!
Pleasant experience with Ashley Furniture and Chris, our salesman. He showed us the available options, in the style we were wanting and gave us a no-hassle shopping experience. We look forward to our new sectional and recommend Ashley Furniture of Abilene!!
Tonya was so helpful and knowledgeable about all of the choices to create a better master bedroom for us. We ended up with a beautiful cushioned bed frame and matching furniture to go along with and got an amazing deal too! Highly recommend Tonya and Ashley’s for finding the perfect furniture for your home!
They're service was excellent. James, Victor, and Slade were very helpful in finding us what we wanted. They were also very friendly.
My wife and I went in to buy a recliner we bought the whole liveingroom set plus a bed the salesman Slade and Victor and also Jim were so nice we enjoyed our experience and will shop there again
Our saleswoman was patient and not pushy.
Very impressed with the warm customer service I received while taking my time shopping for new furniture. As a new resident to Abilene, Texas, the staff was most helpful in my purchase and in giving me a few ideas of where to visit in Abilene. I will be returning for more purchases. Thank You! God Bless! CJ
I went to Ashley Home Store May 28th. I was approached by a salesman named Chris. He was very helpful and patient because I tend to be indecisive when I am making a large purchase. I asked if the rug that was on display was apart of the set. He stated that I could take the one that was on display with me today but omitted the fact that it was the last of it's kind because it had been discontinued. So now we're at the check out counter and I'm so excited about my new furniture. I even purchased the 4 year protection plan because I was so pleased with my service. Chris tells me that delivery will be in 2-6 weeks but leaves out a very important key word, TENTATIVELY! Now that I've signed my name on the dotted line and given my money he runs back to the display after telling me he'll take the rug to my car. I'm thinking, "Dang, he is a GREAT salesman", just as happy and oblivious to the facts as could be. So now we're at my car, I drive a Toyota Highlander, I let my seat down and he slides the rug in. We shake hands and I thank him for his time and service. I get home and look at my rolled up rug feeling all accomplished and what not, and I noticed the edges of the rug are really frayed from what looks to me like it has been vacuumed repeatedly while on the floor. Still I'm not upset or mad I just figured I'd ask for a replacement tomorrow. The next day I received a call from customer service so that I can get the delivery scheduled. THIS is when all the good feelings left the transaction. I spoke with Gabriel in the corporate office, I first bring up the condition of the rug and he tells me that when I left the store it pretty much completed the transaction so they can't do anything. I even offered to pay the difference for a new rug because what sense does it make for me to have new furniture but a rug that looks like it came from a garage sale. He says that he asked a member of management but they said no, now I'm a little upset because he's asking me questions like, "well how did he put the rug in your car without you seeing the rug", and "why are you yelling". I explained to him that I'm not yelling I am upset and so my tone has changed and if he can't take my tone to please transfer me to another person who can. I also explained that Chris rolled the rug up while I was at the counter checking out and when I met him again the rug was across his shoulder and I didn't think it was necessary to check it because I was under the impression that they sale quality furniture. He says we have a no return and no refund policy hanging on the garage doors. I told him, "Sir I walked in and out of the front doors and that policy isn't posted anywhere so I was unaware of the policy. Eventually I stated that's ok I'll just go back to store, can we go ahead with scheduling the delivery. He then tells me my loveseat's next available date for delivery is July 17th and August 5th for the sofa and because those dates are so far out hes not allowed to schedule the delivery. I said Chris said 2-6 weeks but most of the time it takes 3 weeks. Gabriel says there's an important word missing, we say 2-6 weeks TENTATIVELY it's in bold on your receipt. So now I'm like let me get this straight not only do I have to keep this raggedy rug now I have no idea when I will get the furniture I just paid $1500 for and that's just what it is? He says yes ma'am. Now I'm back at the store on May 29th. I see Chris and tell him about how he left out a lot of important stuff when he sold me the living room set. He gets defensive and walks off. The girl behind the counter is the only helpful person through the whole experience which is why I gave 1 ⭐. I tried to take my loss but eventually I decided to just cancel the order because I don't want to do business with a company that stands behind their policy more than their products and couldn't care less about the relationship between the customer and the company. I have to wait for a review board to tell me if I can have my money back. The online policy and in store policy don't match either.
Excellent customer service and Delivery Team was amazing!
It’s a wonderful place I recommend it
My shopping experience at Ashley's was very enjoyable. The salesperson, Chris, was very accommodating and had a pleasant presence. The delivery men were prompt and worked efficiently. I love the furniture I purchased and speak to others about Ashley's. Will shop with at Ashley's again.
Everybody was pleasant. Listened to what my needs were and worked with me to find the products I was looking for.
Excellent customer service. The products are high quality and my grandchildren love the new furnishings. Will continue to purchase furnishings from Ashley.
The experience I had at Ashley Furniture in Abilene Texas was awesome! The people there treat you like family and made sure that I was heard in everything that my wife and I wanted in our purchase. I only buy my furniture from Ashley because they are the best!
We had a great experience shopping at Ashley. We came in looking for a sectional. Tari was amazing! She listened to what we were looking for and showed us exactly what we wanted to see. We will be back!
Ashley’s in Abilene is hands down the best place for furniture and friendly staff, Billy our sales associate was very professional and helpful. The sales manger Victor was very friendly and gave us the best prices possible they did not try to push things on us. I would definitely go back and recommend Ashley’s to anyone
A store associate was quick to help me find exactly what I wanted.
Great service, was greeted by several employees, and had a pleasant experience!
Excellent customer service
I was able to find what I was looking for. Salesman was nice, laid back and not pushy!
Good variety, but kinda expensive if money isn't an issue this is you store!!
I went into the store to look around and was immediately met by a friendly associate and then the manager of this store. I didn't make a purchase that day but they put on an amazing demonstration and gave me tips about what to look for in a great piece of furniture. I eventually came back about 2 days later and made a large purchase. They assisted me with choosing multiple pieces as well as filling out forms for financing. Currently waiting on my pieces to come in but pending a great delivery, they might have earned a customer!
Spent almost 2 grand to find out we have to wait a month for our furniture...plus they had to take off the delivery charges they applied because it was free delivery..Just make sure they have what you want in stock and not across a state when buying from this place
Store personnel were very courteous and efficient. We are very please with their service. The store was clean and was continuously being sanitized.
Beautiful furnishings and excellent sales staff!
Very helpful and courteous sales associates.
Our experience was amazing. No pressure shopping, and victor and chris were very helpful and patient with our family of 5. The quality of furniture and pricing are spectacular. Excellent shopping adventure. Thanks!
Michelle was great, she provided the information we needed and made everything smooth and easy.
Our salesman was very helpful, friendly, and knowledgeable.
Great service. MICHELLE MILLER is definitely a person to see very attentive. She juggled us and another client. Very knowledgeable, extremely courteous and all around great attitude made the buying service super easy, fluid and worry free.
Great customer service, just need more people at the counter to make a purchase.
Our first experience with Ashley. Purchase: Sectional. I'm a very particular shopper and honestly did not expect to find the sectional design I desired. Our initial instore location experience was in San Angelo, TX. Matthew and Omar were amazingly helpful. I described the sectional design and features. And they actually listened! And I was incredibly surprised to discover that Ashley actually made a sectional with my EXACT desired features. Unfortunately, the sofa was not available in this location for me to see. Nor was there color or fabric swatches to use aa color/texture/material samples. Matthew and the GM, Omar, went the extra mile in assisting us and contacted the Abilene location and let use know they had the sectional in their showroom so we would be able to see/touch/feel and test it out. Perfect! We did not feel pressured or harrassed to make the purchase that day. Instead their main concern was providing awesome customer service, assisting us in our search for our perfect sectional. Two days later we went to the Ashley in Abilene. I will confess that I did not expect to receive the same attention or assistance. But once again, Ashley not only proved me wrong but again, exceeded my expectations! The GM and Michelle were amazing! Michelle answered all of our questions and when I found my "perfect" sectional wasn't to my dream specs (only because the material wasn't what I thought it was going to be, not by any standard was it sub-par), Michelle not only assisted with finding another similar sectional, but also provided us with options to assist us with locking in the sale price on the sectional. And while we waited, we were even offered water, or drinks. And they followed up to see if we needed anything and to provide updates on our questions. All around, Ashley Home Store Furniture provides the best customer experience I have ever received. In any industry. Ever! The showroom...beautiful! The customer service...A+++. Pricing...A+++. No pressure, professional sales staff. An all around A+ rating in my book! If there was a grade above, I would give them that! Thank you all for such an awesome experience! You WILL be seeing us again! ~Chief&HisLady~
This store was great! They had a good selection and also had a great space to look at other options online. Our salesperson, Chris Cowen, was excellent. They shopping experience was easy and pleasant!
Darin helped me out and was super amazing. Put up with me for 3 hours while I waited for my wife to come meet us there and we perused the whole store 3x. 10/10 would recommend Darin anytime. Everybody there was super polite and helpful. Overall great experience
The staff was very friendly and helpful. They let us move pieces around to make sure it was a perfect fit for us! Couldn’t ask for a better experience.
Great experience! We were in and out within 30 minutes and got our purchases earlier than expected which was nice
Michele (sales) made it easy to find exactly what we needed! In fact, she was able to find what we needed in less than 1 minute. It was a great experience and we were able to purchase what we had in mind.
The team was great , and was able to get us set up with furniture for our new home with ease and for a great price!
The people there was great the lady that helped us out was very nice and helped us with our purchase.
Great services even when we walked in 15 minutes before closing!
This review isn't directed towards the Abilene store but to the online shopping experience with Ashley. We ordered a dining room table and chairs on line and the chairs arrived early. When we opened the chairs one of them was damaged on the front seat base. So far we haven't been able to speak to anyone via phone or via their "e message"concerning a replacement. They haven't returned our calls or responded by e message. It's always "we're experiencing higher than normal call volume". Non existent customer service.
This store was supposed to be open and wasn't I guess they dont want anyone's else's money or business.
Do not give them one penny until you go over that receipt very carefully. We had added a mattress to the order and didn"t realize the furniture price was not as promised. I talked to them at least 15 times this week. The won't fix it, and they have a "no refund policy". I went ahead and just gave up and paid the balance because I couldn't get the original $2500 back. Now they can't deliver Tuesday as promised either! And don"t tell me to call your customer service. That's like calling 1-800 who cares.
Went shopping with my daughter who suffers very badly from asthma for her first time furniture purchase. Although they had really good sales and we did find some furniture. I was very disappointed to see that the entire staff were not wearing masks nor did they offer any to the customers. ( I can deal with the people's choice, mask no mask) The manager told us they weren't going to wear the mask because they were made in China. What???? That was prejudice!! Where do you think that furniture is made??? Guess what his answer was, well mostly China! If you protest against China don't work in a place where you sell furniture made from there. Forget social distancing either. I ended up having to run around the furniture trying to keep my distance not very amusing, respect everyone and everyone's beliefs no matter what it is!
Everyone was so very kind and helpful. We have always had a good experience with Ashley Homestore, and love the products !
Wow they have the best customer service they are very kind people there who have the best interest for your taste I enjoy my visit
The staff was great and helpful!
Chris was super helpful, got me what I wanted and more.
Excellent Customer Service. Was greeted appropriately and was given time to browse the store. Once we had made our decision the salesperson was knowledgeable and was able to complete the purchase in a timely manner.
Making my first purchase after being overseas for nearly 8 years everyone was very helpful & welcoming . I could not have asked for better service.
Michelle was nice and informative while we asked a bunch of questions. Thanks for the great service.
Tari went above and beyond helping me find what I wanted! I’ll definitely go back when I need something else!
Everyone was so helpful and patient! My daughter and I are ALOT to deal with and they did it with finesse! Always a great experience! Darrin and Victor were splendid!
Ashley's your team rocks
Jimmy and Billy were both super helpful and welcoming. Would recommend Ashley Furniture to friends.
Chris and James were very helpful. Plus gave us plenty time to look around talking between each other what was best for us.
We had a great experience at this store. Jimmy was very helpful and informative. We were able to look around and find everything we were looking for. Would shop here again.
The experience at Ashley furniture in Abilene Texas was awesome. We got just the right amount of help when we needed it while still being allowed to look around for ourselves in the store. It made it easy for us to find what we needed while we are renovating our home.
Quick service done right!
The sales reps in this store are top notch. I have bought twice during this pandemic and they have done everything necessary to make us comfortable and at ease in shopping. Prices were great and the delivery guys were awesome. We will be back again!
Great experience. Salesman very attentive but not pushy. Will shop there again.
Went into the store to look for a twin bed for my granddaughter. I was greeted in a professional way. Since I had not been in this store before, the young lady was very helpful. Found what I was looking for and at a good price. Overall very pleased with the purchase.
They saleswoman told us that our order would be in 14 day the latest it’s been two weeks and I just called and now they say it won’t be in warehouse till mid June then they can schedule delivery very dishonest people anything to make a sale
Chris did a great job helping us find the sectional we wanted!
I called the Ashley HomeStore in Abilene looking to purchase an accent chair and spoke with Tonya. She was awesome in helping me to purchase just the chair that I wanted. The whole transaction was flawless and easy....and the free delivery made it even better! I definitely will shop with Ashley HomeStore the next time I am in the market for furniture!
Very professional and friendly service. The associate who helped us answered all our questions and concerns and was able to accommodate all our requests. Will definitely go back there for any future furniture purchases.
Sales lady was very helpful with helping me find what I wanted and staying in my budget.
Knowledgeable sales associate, great products& fast delivery. Couldn't ask for more!
I’m satisfied with the service I received thank you Ashley Furniture!!!!
Sales associate Mariss was great, listened to our needs and wants, and made suggestions to help us find the sofas we needed. Great prices, limited fabric selection, though. I wish each model had at least a second option for fabric color. Ashley home store will be on our short list when we next need new furniture.
Great communication and honest staff.
Chris was extremely helpful and attentive while still allowing our family space to shop and discuss options in private.
Chris was awesome. Listened to all my concerns since we are putting the furniture in our rv and helped me make the right decision. He was very patient with me as I can get very picky. Had a great experience and will definitely be buying again for my home very soon. Thank you so much to all the staff, love the smiling faces.
Chris was so helpful and friendly.
Went in to purchase a few items. James helped me, he did a great job without pressuring me. I made my purchase and I sent my daughter over the same day and told her to see James. she did and purchased even more than I did. Loved the great service.
The service was great and the gentleman was very kind and helpful. The only problem is that we ordered our bed frame a few months ago and we still have not received it, I understand that we are going through a rough time with this virus but it would still be nice if we were informed on what’s going on. I also called a few times and they said everything was in (piece wise) each time just for it all not to be there along with them setting up times to come set it up. Kinda hard when all the pieces aren’t there. They are very misleading.
Easy to work worth with and the process went smoothly. Great prices! Give them a shot!
They salesman was amazing and alot of help soon as we knew what we wanted it was a quick and painless experience. Love our abilene homestore and the products and customer service we receive
Great friendly customer service and manager.
Ashley furniture store is amazing. I wish I could buy more stuff right now. If you need amazing furniture please go to Ashley.
Great customer service and timely delivery!
Salesperson was great , very helpful, I love the furniture I bought ,I have been buying furniture for years from Ashley have enjoyed all of it
Seven months ago I got a black leather sofa set with powered recliners and found what I was looking for with ease due to the very helpful staff. I have enjoyed my sofa because it looks great and has great quality. 10-10 I recommend Ashley HomeStore
Jennifer was amazing! What a delight in this time of hardship in our great country! Thank you for being such a breath of fresh air!
We were able to find exactly what we needed and the associate we worked with was a great help in helping up match different furniture.
I want to say what a nice young woman is employed in your customer service department by the name of Jennifer. Love the furniture I got, nice sales people, nice delivery people. We did have the wrong recliner chair delivered. The wrong item number was ordered and we did not accept the chair. We immediately went to our local store. Explained what happened. Some extenuating circumstances made our need for the chair reordered to be expedited. We basically got lip service at the store. They buzzed around and made a few phone calls. They said someone’s supervisor was in a meeting and they would call me. To date they haven’t. I called customer service spoke with Jennifer apparently the store didn’t even reorder the right chair. She said she would call me back and she did. She is a keeper. Our sales person was great, financing was easy, but the after the sale service at the local store stinks. Jennifer reordered the chair and there is a chance we may get it before I get out of the hospital. Posted for Ronny Kaspar
Very friendly staff! Delivery went very smooth as well!
Very curious, very prompt, very good all around
Very polite customer service. I have loved the experience with Ashley’s so far.
My hubby accidentally sat on the couch with oil I tried getting it out and couldn’t. So he called Ashley’s they were very nice and helpful. Bc the couch is in warranty they are rushing over another cushion. Ashley’s in Amarillo has always been the place where we purchase furniture all our furniture has lasted a very long time and we will continue buying from there we really love the staff and how they treat us.
Jennifer was so nice. We have had an awful experience ordering bedroom furniture for my daughter. She was very helpful and kind so it made it a little better! Thank you Jennifer!!
All the associates were professionals and friendly.
We found exactly what we were looking for and staff was great with our young kids.
I was in and out in less than 30 minutes. Even got a discount to match the online pricing. Great service overall!
Had a good experience. The only thing I would complain about is the lack of knowledge from them of how much my payments would be until I was signing my papers.
I am pleased with the service I received, the quality of the furniture I purchased, and the wide selection. We were greeted kindly when we came in and helped the whole time. Mr. Jimmy helped my sister and I. He was personable and super helpful, a refreshing part of our day.
Love Jennifer she was so awesome!
Friendly service
Beautiful furniture! I am enjoying my new bed, sofa, and exquisite lamp!
Went to Ashley’s to buy some furniture. Darrin the sales associate was informative and patient when I was deciding what I wanted.
Helpful and friendly service. Went in to buy a dresser and found a nice one
Awesome awesome service by Jennifer!!
Friendly salesman but Wow no big man's recliners..
Omg they made it super easy to find what I needed. Chris was very fast and efficient. I even got a call later that same day saying I was approved And my order was in!! I'm super excited. Every one was very informative and helpful. Would definitely shop here again. I was going to buy a set at big lots but no where near the customer service I got at Ashley's. Thank you guys so much.
Very helpful staff here in Abilene, TX! Laid back not pressured to buy anything and will help you find what you are looking for within yourself budget.
I had a great experience. Would recommend this store. Everyone I dealt with were very pleasant and helpful. Thank you
Good shopping experience. Sales staff well acquainted with their products. Would buy from them again.
They damaged my furniture and been waiting for them to fix the problem almost 6 month. I gave up and asked for store credit instead. Went into store to use the credit but credits wasn&'t really worth it. I didn&'t want to spend a penny with them but this will be the last.
They damaged my furniture and been waiting for them to fix the problem almost 6 month. I gave up and asked for store credit instead. Went into store to use the credit but credits wasn't really worth it. I didn't want to spend a penny with them but this will be the last.
Everyone has been very friendly and fast great service.
Last week we spent an entire day shopping for new furniture. We visited two other stores after Ashley's. Larry, the Ashley's sales rep, followed up with us on what we liked. My wife returned to Ashley's the next day and Larry worked with her ensure availability of the pieces and colors she wanted and agreed on a price within our budget. Thanks to Ashley's and Larry for a great shopping experience.
We had our furniture delivered and set up today at our home, part of our order was missing and not accounted for. The furniture was not set up completely, and the rest of the hardware to set up the furniture was not left for us. Very disappointed that we cannot use our furniture
I’m a customer from Ashley HomeStore Furniture I love it and I love people like Jennifer she is a customer service agent, she is a great person and professional in her job, she help me in all questions and request I have and she is very patient, I’m happy talk with people like her make me feel comfortable.
Jennifer did an amazing job!
Great service. Good communication about delivery. Friendly service
Professional , knowledgeable, curious sales staff. It was a pleasure to do business with Ashley, we're return customers and will return. Thank you
The salesman was friendly and helpful in finding what we were looking for.The manager was also helpful in answering any questions we had and giving us the best deal possible.
Customer service was very nice and helpful
Wonderful. Found just what I needed. Friendly and fast. Thanks.
Been a while since I have shopped at Ashley due to customer service. Customer service was good this time. Got what we wanted at a fair price. Delivery seems like it will be a lot quicker than expected. Just wish they had what we bought on the show room floor so we could see it before buying.
Darin and all of the employees were great. They answered all of our questions and had quick responses. I would recommend family and friends to go the this store and buy any product . Thank you Ashley's for great service.
Staff was super friendly and helpful. Made our furniture purchase easy and enjoyable.
Walking into the Abilene store we where excited to look to furnish out new home. Our sales man was not great by any means... he would only really speak to my husband even though my husband kept telling him to talk to me I was buying the furniture and had the final say in the purchase. When it was all said and done we did get furniture that we liked... but the span of delivery was crazy it took over 2 months to get. And not all of it came at the same time we had to wait another month for the last piece. I can say the guys that delivered where very professional and respectful. Granted we do like what we purchased. Just not pleased with the service.
Their furniture is beautiful, although working with the staff is a bit frustrating. They are kind but dont seem to all be on the same page.
Everything was great and nice. Came in for a couch and end up leaving more, but very satisfied. Salesman knew his stuff and was a tad pushy, but a very nice gentleman.
Love our furniture from Ashley’s Furniture!
(Translated by Google) We love Time (Original) We j’adore à gréât Time
would be 5 stars if only you received your item within a week, other than that everything was cut and dry
Tari & Victor were great to work with. They were patient, not pushy, & very helpful. We love our purchase & will return to Ashley for all our furniture needs (and wants!)
Friendly service. Ashley worked hard to get us what we wanted at a great price. We will be back.
Awesome experience
We had some difficulties with our furniture arriving but we spoke to customer service and they were super nice about informing us on everything.
Great customer service! Great furniture quality!
Great service and great attitudes
I love shopping at Ashely’s the workers are very friendly from the moment you walk in, I’ve dealt with the same guy every time and I’ve made a purchase. I loved talking to the new store manager Victor in Abilene Tx he was very easy to talk to and a big help made me feel like family. I’ll continue to buy my home furnishings at Ashley’s.
I have made several purchases from Ashley’s Furniture and was forced to purchase the insurance that they promise to refund you if you don’t use it. Well they lie. I have $800 in insurance they owe me but they are making a accusation saying I made a claim when I didn’t. I called them and the said it was a mistake and we can go to the store and use it. When we did it was the same accusation again. Two trips to the store and no credit. They are liars and Steal your money every time you make a purchase and they put insurance on it. I would recommend to never shop at this store ever again just a bunch of thieves. You’re better off going to Miller Waldrop or any other furniture store again don’t trust these people. You’re better off going to Miller waterproof or any other furniture store again don’t trust these people
Customer service was great and they were able to help me resolve my problem in a timely professional way!
Great customer Service!
My salesperson Chris Cowen was great he made my experience fast and easy i will definitely return for other furniture to buy soon. Thank you
we had a great salesman who helped us find just what we wanted. He also gave our twin grandsons balloons to keep them busy while we shopped. we will be back
Everyone at the store was extremely friendly. Victor helped us pick what was right for and and did everything he could to help us out.
Tari was a great salesperson and she went above and beyond to ensure all of our needs were met!
Excellent and time efficient service.
We enjoyed shopping for our furniture at Ashley HomeStore in Abilene, Tx. Ours sales person Chris Cowen was very helpful and gave us plenty of time to make our choices without pressure. The other team members were very friendly and greeted us promptly as we came in the store and invited us to come back as need with your furniture needs. Thanks, Helen Halman Update after we received our loveseat we found that it did not set like the one in the store. It is extremely uncomfortable. Well we're stuck with it and are now in need of all new furniture for our new home. Won't be buying there again!
Everyone in the store was very personable! Terry helped us find exactly what we wanted and was able to get us out with no issues at all. Will be going back for our next purchase!
Jimmy and Michelle were very professional, kind, and helpful.
What a great experience! Chris was very in tune with that we wanted. We even showed him some color samples and he told us what color furniture in each room would go well. They went above in beyond in customer satisfaction in helping us pick the perfect items for our new home.
Ashley Has a sneaky way of doing business. Be sure you give them your money make sure you read there return policy. After you give them your money its theirs even if your not happy. And they could care less at this point. And they will tell you your getting a $75.00 gift card for a good review. LIE BIG LIE.
I have never been to Ashley's Homestore until Sunday an I was greeted at the door when I came in. The salesman helped me out alot an showed me some chairs kinda what I was then he showed me excaly what i was looking for to go with my couch . I didnt have to walk around the store an look an look he had found exactly what I was looking for.So I ended up buying a leather chair with a ottoman an coffee table that I can raise the top up for a table or a desk. I was very very satisfied with my purcahse an salesman . I highly reccomend if your ever looking for any type of furniture for your home go to Ahsley's Homestore you find what your looking
The store was clean and fresh looking, the staff went above and beyond to find what I was looking for. I had been to five other places in town with no success. One stop at Ashley Home Store and they found what I was needing. Very Happy!!
We had an amazing shopping experience with Michelle Miller. She was extremely friendly and very helpful while assisting us with our furniture selection. The entire staff were very friendly and professional.
They were professional and very helpful would recommend to give them your business
Darin was very friendly and helpful in getting us the best deal for the furniture we really wanted! Once delivery is completed I will update to reflect their service a service well.
Sales person was very helpful
Very nice and helpful employee’s!
Great customer service. Great shopping experience overall.
Everyone at this store was so nice and helpful! When we wanted to expand our choices they worked with us to find what we were needing. They even worked with us on financing!
I already Knew what I wanted. I had already called and talked to the salesman. I just walked in and ordered it. I must say. The salesman was extremely friendly and knowledgeable. It was a pleasant experience.
My son he is 6ft his girlfriend 5ft 9 goes into the store buys a bed they think it is a King nope it’s a Queen we call Ashley’s when it was delivered they said we had to keep for 60-90 days then could return for $300 restock and 99 delivery.. called today to start the process. Guess what the 1399.99 base that the sales rep stated was included with the bed was non refundable. So pretty much my son has to eat 1799.99 because Ashely does not allow you to return ANYTHING once it is in the home. Just would like everyone know so SAD these are young kids that are starting out in life and you have these company’s that RIP them off.
Everyone was kind, helpful and knowledgeable. We have shopped with Ashley previously and enjoyed each purchase.
Update: delivery department is still terrible. They forgot to deliver our stuff AGAIN for the 4th time. Called to complain and the customer service rep wouldn’t pass along info on our issues. I’m sick of taking off work for them to not show up. Sales was great, delivery was disorganized. They missed scheduled deliveries, didn’t bring all of our stuff, scratched our door and left a mess of boxes in our garage. Needs significant improvement.
Great service, enjoyed every bit of it, but you guys need to communicate more.. thanks
I experienced a very positive exchange with the sales personnel delivery personnel and customer service folks. Great experience
DON'T EVER SHOP AT ASHLEY'S IN ABILENE, TX!!! I spent over $3,500 at this store and even bought their insurance plan and have had nothing but the worst service I've ever seen. First, my love seat was delivered broken and blamed on us. Secondly, it's been over three months and they still haven't delivered all my furniture. Every time I call, they push me off to the next person getting nowhere. When they say they'll "make a note" that's a lie, each associate can never find my previous conversations. Take my advice and don't waist your time and hard earned money!!
Very nicer customer service. I used to work with one of the sales associates before he went to work here. Very friendly and great price.
I had the best time browsing through the Ashley's store in Abilene. Everyone was friendly and helpful, and the new manager, Victor, was so personable. My sales associate, Michelle, was amazingly knowledgeable, and she directed me to exactly what I was looking for. They have a great selection of fine furniture for the entire home with affordable payment options. I was so pleased that I went home with a beautiful reclining sofa & loveseat, and the perfect table set... all of which my family will make wonderful memories on. I'll definitely be returning for more!
DON'T EVER SHOP AT ASHLEY'S IN ABILENE, TX!!! I spent over $3,500 at this store and even bought their insurance plan and have had nothing but the worst service I've ever seen. First, my love seat was delivered broken and blamed on us. Secondly, it's been over three months and they still haven't delivered all my furniture. Every time I call, they push me off to the next person getting nowhere. When they say they'll "make a note" that's a lie, each associate can never find my previous conversations. Take my advice and don't waist your time and hard earned money!!
Everyone was very helpful since the moment we walked in, they were able to show me the best offer they can give me and help me find the best rate and monthly payment that was right for me. I was very thankful with everyone that helped me !
Went in and on a Saturday afternoon and was greeted by a gentleman named Jimmy, told Jimmy what we were looking for and he helped us find exactly what we needed. Very good pricing and excellent customer service!!!
Impressed with... Got to say I was impressed with the quality of furniture that I receive from Ashley's. It was delivered and set up in a timely manner and the salespeople were so friendly.
Walked in to the store yesterday with the intention of buying a bedroom set that we had seen online. After visiting with James and Victor we were able to agree on a price and my wife and I both left as satisfied customers. Thank you both for the excellent customer service.
Always very helpful and friendly and I'm always happy with my purchase
Bought a couch here about 4 years ago or so. Reclining mechanism broke and needs replacing. After about 55 minutes on the phone, all they could say was, “We no longer sell that model and don’t have parts for it. You might be able to find something at Lowe’s.” This is a couch that actually says “Ashley’s Furniture” on the sticker that has the part number for the couch. Really.
Chris was wonderful to work with. Very knowledgeable and helpful. Will defiantly go back for future purchases.
Takes forever from purchase to delivery.
So far buying a new sofa has been a great experience. The inventory and sales service at the Ashley Homestore has been great. I can't wait to have my new piece delivered.
Last summer I went into Ashley's in Abilene to look at mattress but I did not buy anything. When I went in there this past Sunday, they remembered who I was. They were friendly and professional.
Great buying experience, from ordering to delivery!!
Shasta and the managerSean were the greatest dealer I got a great deal on new furniture affordable and a great place to buy new stuff
I previously left a negative review on here about a year ago and I must say they have turned things around for thr better in the Abilene Tx store. Was there this past New Year sale and they were amazing and helped get us a mattress they previously sold out of. Great way to start the new year and the sales men were very polite.
Wonderful furniture store. The sales staff is very helpful and awesome.
We purchased a couch this week and had a GREAT experience. We were greeted immediately by Michelle who asked us if there was anything in particular we were looking for, then were pointed in the right direction for the couch style we were interested in. Michelle checked on us periodically and offered us a bottle of water, she wasn’t overbearing and had great timing checking in on us and answered all of our questions in a kind and courteous manner. We’ve purchased furniture from Ashley’s before and have always enjoyed our furniture, but I have to say, this was our best buying experience yet. Thank you Michelle and the rest of the team at Ashley furniture!
Everyone was friendly and helpful. They were willing and able to answer my questions and did not treat me differently because I was there for a door buster. I would shop there again
Great customer service! Showed us all of the options that we had. Will definitely return to do more purchases!
Salesman Bryan was very helpful , as were the rest of the store personal. We are looking forward to shopping there again
Once again a great experience. The salesman was patient and allowed me to have time to make my decisions. I'm not crazy about waiting for a delivery, but the price made it worth it.
The salesman was very friendly and helped both myself and a friend find the perfect furniture for our needs. In the near future I hope to go back for the matching loveseat and sofa. I highly recommend Ashley's!
We had a great experience shopping for new furniture!! We will continue to shop at Ashley’s, our sales man was so nice to our children and made us feel comfortable.
Enjoyed our shopping experience. Very friendly staff. Everyone seemed interested in helping us find what we needed. Thank you Ashley HomeStore for our new furniture!
Nice place and friendly people but they had my chair in the back and wanted me to pay before I could even look at it and it's a very chair I dont recommend this place
Bad store and the have bad Searvas
Bought a table from them. First of all, they told me they would call me when it was ready. They never called so I had to call myself and they said &"Oh yeah, it&'s been in the warehouse for a while now.&" Ok. Cool. Thank you for letting me know. The two men that delivered our table were beyond rude. I opened the door for them and they said &"Um ok where do you want this table?&" No hi. No nothing. Left my door wide open and trash all over my dining room. I asked them to turn it around because the way they assembled it was not where I wanted it in the dining room - they acted like I had just asked them to do the most difficult thing in the world. I like my table but will never buy from this location
Bought a table from them. First of all, they told me they would call me when it was ready. They never called so I had to call myself and they said "Oh yeah, it's been in the warehouse for a while now." Ok. Cool. Thank you for letting me know. The two men that delivered our table were beyond rude. I opened the door for them and they said "Um ok where do you want this table?" No hi. No nothing. Left my door wide open and trash all over my dining room. I asked them to turn it around because the way they assembled it was not where I wanted it in the dining room - they acted like I had just asked them to do the most difficult thing in the world. I like my table but will never buy from this location
we were very pleased
The sales lady (I didn’t get her name) was very, very sweet! She didn’t follow us around like some sales associates do, she let us walk around and take our time. She also was very nice to our two year old daughter who was a little on the rowdy side and was being very hyper that day. Another sales associate, a man, gave our daughter a balloon, which she loved of course. Everyone was so nice and we will definitely be shopping there in the future!
Purchase experience was pleasant and helpful.
(Translated by Google) I love the prices are Exelent and I loved the treatment of the workers the truth that I am thinking of continuing to buy there since it is an Excellent furniture store (Original) Me encantan los precios son Exelentes y me encanto el trato de los trabajadores la verdad que estoy pensando en seguir comprando allí ya que es una Exelente mueblería
They were really helpful and we were really satisfied with the service they gave us. We are also really happy with the our purchase and we can’t wait for our couches and mattress to get here to our home. Thank you
I would recommend this place to family and friends in the sense of letting them know to make sure you pay within the 90 days
Tyler was very accommodating and assisted with everything we needed!
Love my furniture!! Everything I have gotten from Ashley has been great.
Very friendly and helpful
We went on Black Friday to find a cheap couch, and even though it was jam packed with customers, someone (Jimmy) still spotted us and helped us out with our first couch purchase! Couch came about two weeks later with a few courtesy calls before hand, and it was assembled quickly! We love finally having a comfy, pretty couch that we could afford. Service was great too, thank you Ashley!
Awesome offers! James (Jimmy) was our sale associate and he welcome us in, very kind and helpful. Everyone there is sweet and helpful as well. We ended up purchasing a mattress and bed frame. We are happy with how much everyone took the time to talk to us.
Great salesmen, home office everyone was very helpful and polite.
Excellent customer service and knowledge!
We have purchased several pieces of furniture from Ashley HomeStore Abilene. Every visit has been great. Thank you!
Went into the store to by a recliner. Was immediately contacted by Daryl who was extremely friendly and knowledgeable regarding my quest for the perfect recliner. In no time at all I had found the right recliner and completed my purchase. Daryl then loaded the recliner into my vehicle. Excellent customer service.
Everyone at Ashley is very professional and courteous. They answered all of my questions and got me into a bed that we love.
im happy with the dinning table we purchased with Ashley home store, every time we have visitor to come over they really like it, definitely recommended for everyone
*****UPDATE I called the number that the owner suggested and all I got is that they’re sorry and I’ll “probably “ get called around the 17th to establish a delivery date. When asked about putting in a complaint I was just told they’ll speak to the manager. I’m sure they will...this is my second time calling customer service. First time I called I asked them to update the address, they said they did and today when I called they had the old address on record. So I asked them to update it again. If it doesn’t reach the correct destination I’ll be very frustrated. So there you go, Ashley’s Homestore customer service in store and over the phone is just as great. Now I gotta rent furniture until who knows when they’ll decide to deliver it. Well done ! NEVER AGAIN!!! ————————————————— I had the misfortune of choosing this place to buy our furniture as we just PCS from overseas . My husband is in the military and they made us believe that they cater to military families. After convincing us to buy a bedroom set and their most famous mattress they lied about being as to deliver it on the 12th(date we move into our home). So now they’re telling maybe 21st...they’re gonna leave a military family with a 4 month old baby with no furniture for Christmas . Despicable, I get that you wanna make a sale but don’t lie about delivery time! There are different rooms that need furniture but I would never return to Ashley Homestore. If you want the names of sales persons involved message me. Shame on you !
By far the best selection in Abilene. Our salesman was great as well. He helped us alot and was not overbearing.
Great experience with the store and Tyler as our salesman. Multiple people on staff worked to accommodate our needs in searching for available items that we needed.
The employees were very calm and polite even though a lot of the customers there were not!!!!!
Shopped Black Friday. I feel I received excellent service. James explained the product and warranty information in detail. I will be looking for him in the future for my furniture purchases.
The best sales staff in the area and fair prices!
Tyler was my salesman--top notch! Spent 30 minutes with me measuring, talking color, construction and warranty. Emily was with finance! She was amazing as well! Although there were tons of people there this day waiting, both Tyler and Emily stayed with me the entre time until my sale was final and did not rush doing it! These two make shopping a good experience!
The item I purchased was better made and cheaper than the ones I had looked at other places. Also I got to pick the color instead of taking what they had in stock. Very good experience.
It was Great. The couch I purchased is Amazing. I love the fabric & the strength in the couch cushions. I do believe this is my best purchase so far.
Horrible experience since the beginning. First, no one informed me that I could finance thru the actual store. They kept pushing the credit card and when I finally agreed to get the credit card turns out the card is only valid for limited locations. I don’t live anywhere near the locations the card is valid for. So deceitful of the store. What a waste. Second, when it came time for delivery, the customer service reps started calling me, harassing me for a payment. I was confused because I didn’t owe them anything. I asked them if perhaps it was a mistake on their part. They were extremely rude and kept harassing me, demanding payment. It got to a point where I started looking up the number bc I thought maybe it was a scam. When I called the actual store they told me that yes, I do owe money. When I asked what was the balance from they could not tell me! What kind of employees are these? The store employees then transfer me to customer service again. I again tell them it must be a mistake bc I don’t owe the store anything. The customer service rep said this was a store balance but could not tell me what it was actually for. After 3 days of going back and forth like this and after being on the phone for over an hour with the customer service rep, they finally get back on the phone with me to tell me that yes-it was a mistake after all on their part. I have never experienced such level of unprofessionalism and incompetence like this before. And finally-I am still missing a part of my delivery. If I could give them ZERO stars I would.
Bought a Sofa and Chair as a Christmas present for my shut-in father through the Ashley HomeStore closest to his home. The sales rep (Darin) helped me navigate the process to make sure that the sofa and chair would be delivered promptly and set up professionally in his home. Couldn't have been much easier -- Thanks, Ashley HomeStore and Merry Christmas!
Everyone in the store was very helpful! We got exactly what we wanted and for a good price too!! Thanks so much!!
The experience was wonderful and very pleasant. Will shop there again the sales person was very professional, nice and courteous. Thanks for a pleasant shopping experience.
Horrible experience. I ordered a bedroom set in September and today is December 4th and I am still waiting on it. I will never buy from them again...
I was at our Ashley store for the Black Friday sale. The store was beautiful and the customer service was great, even as crazy as Friday was. I will always shop Ashley Furniture first for my furniture needs.
i knew what i wanted going in. service was friendly - however no one offered anything beyond what i was purchasing or really any information about anything. I only came in to the store because online could not do a bank draft. It was fine - I saved shipping because I went in store.
Michelle Miller is the best. She went out of her way to take care of us.
Called to find out why my delivery hadn't shown up on the day they said it was to be delivered. Called the number and was hung up on 2x and then left on hold for 30 min. Finally I called their sales department just to be told it wasnt coming until the next day. That would of been really nice to know
Great selection of quality furniture , good prices, very helpful sales staff.
We were very pleased with the shopping experience at the store in Abilene. However, when we returned home and compared prices with those available online through the app, we found a striking difference! We overpaid by more than $700 and when I called the store to ask about it, I was told that if I don’t ask about the online price at the time of purchase I won’t get it. While I was very disappointed in that exchange, I received a phone call within the hour from a nice woman at the corporate office in Lubbock. She addressed all of my concerns and did all she could to turn the negatives into a positive. Her professionalism and helpfulness made all the difference. I look forward to a positive result and appreciate the extra effort.
Great experience with Michelle. She was not pushy and straight to the point about price and delivery details. Very kind and understanding.
I really do enjoy going to Ashley furniture. Always friendly people and lots of choices. Getting my first bed with all the works any day now.. CAN'T WAIT!!!!!
Absolutely loved it. They were super friendly and helped me picked out a great living room set. I can't wait to come back and shop for some more. Highly recommend to others.
The lady that helped us order our couch and recliner was great! She walked us through the delivery process and told us when we could expect everything. She was very informative about their accident coverage that they offer as well. All in all, a very good experience with our first purchase from Ashley’s!
Ashley is a nice store had had what I was looking for. The color wasn't just right but I have to make it work. Now I'm hoping it will not take 10 days to get the piece of furniture.
we have bought multiple times from Ashley Furniture and always have a great experience. We are very satisfied with our furniture and house goods.
Like the recliners that we purchased. They are just what we were looking for at a great price. We purchased these back in January and it took 11 weeks to be delivered in April. Wish we would of been told when we purchased them that it would take longer than the usual time for delivery of them. But the recliners were worth the wait.
Our bedroom furniture was delivered and set up right on time. We are very pleased with the furniture.
It was an easy process to get my furniture and everything was delivered at the time they said it would be
First class service and knowledge of the products by our new friend, Gabe! We bought a new living room set and cannot wait to come back and buy the dining set!!
This is our second time back to Ashley since April! What started as online browsing ended up in store shopping and my dream bedroom set! Now we purchased couches!! Chris was amazingly helpful and accommodating! We were looking at sectionals but couldn’t find something that fit what my husband and I were looking for. He went above and beyond to help us get what we wanted(including moving furniture at the store so we could see exactly what we were getting)!! We ended up buying the couch and loveseat that matched the sectional we both loved and put the wedge in between! I got my sectional and my husband got his favorite spot with a reclining seat! We couldn’t be happier!!! The delivery time was way faster than expected, both times!! We only waited a week and a half for our bedroom set and the couches we purchased Monday will be here Friday!! We will definitely be back when it’s time to update another room 🤗
Great customer service.Worked with me to get exactly what i wanted. Thank you!
Great place. Very people oriented. Always looking to make a payment plan that fits your budget. Great warranty on the furniture purchased and delivery ti.es that fit your schedule.
Yvonne (sales lady) was wonderful. Determined what we were looking for and guided us to several displays. Listening to our discussion she realized that a "lift chair" might be more in line with what we needed. She showed us several "lift chairs" and we soon realized that she was correct. For our needs the assist chair made more sense. Several questions later she had helped us to determine exactly which chair would fit our needs, our style and our budget. Thank you Yvonne!
Full of BS. I’ll make it short since my explanation will be too long. Customer service don’t return calls, they broke my custom bed frame, they don’t fit the base right so one side my bed is higher, and they offer tv and waiting over 4weeks which waiting period 2-4weeks. I just won’t recommend them to any of my friends or family.
Ashley Furniture was very helpful in finding the perfect living room furniture suite.
We had an incredible experience. Our salesperson was able to get us out the door with a great bedroom suit for a great price! We were going to just take a look at furniture and get some ideas and ended up leaving with a whole bedroom suit on the way.
Staff was very nice and knowledgeable about products. Even offered us a cold water while we shopped around.
The staff here was nice and helpful. It was the best experience I’ve had at a furniture store. I felt comfortable with the entire process and I never felt as if I was being pressured to purchase anything. Super informative staff who are all really knowledgeable about the products!
Had a great time shopping for new bedroom furniture. Their selection was great. Chris helped us find exactly what we wanted and the payment plan fits our budget. Will definitely do business with them again.
Great experience and plenty of help available
Great salesman, prompt delivery.
Nice customer services
I bought a brand new living room set from Ashley’s. The furniture not only looks great and reasonably priced but was delivered in a short amount of time. I did have one issue but the customer service I received was phenomenal. They worked with me and even offered me options that worked for me. Overall I would recommend Ashley’s to anyone who wants great furniture at a great price.
Damaged furniture delivered for the second time now! Still waiting on Stephan Henry, who I personally reordered from after the first set was delivered damaged to call me back! Unacceptable! Update, it is now Tuesday evening and still no call from Stephan!
Everyone was really nice and took the time to help me find what I was looking for. It was a smooth process for the most part ,I as able to get exactly what I wanted and for a great price!
Very good service friendly staff sales personnel are very professional and make your shopping super easy 100%Recommended
The customer service were very helpful and the delivery people were quick and courteous
I was made to feel right at home, given excellent service by a gentleman named Jimmy. I found the perfect Couch and Loveseat and they treated me like a queen. My daughter was equally impressed and wants to furnish her bedroom from there. She is a school teacher in Midland, Texas. I will definitely be making future purchases. Loved getting to hit the gong!!!
Always great service and friendly people to help you
We had a great experience at Ashley Homestore here in Abilene! Michelle our sales associate was very helpful and thorough when it came to choosing our bedroom furniture. She gave us time to discuss and try our different beds. Never pushy or inconsiderate. Michelle was wonderful! We look forward to our new furniture!
They don't honor in warranty store, they gave me run around when I called them.Please dont buy extended warranty, its money down the drain.Please buy the below product for patching color every 6 months.
The shopping experience was quick and easy. The sales associate never pressured us. She was friendly and helpful. We feel like we got a good value for our dollar. The item we ordered is arriving ahead of original estimated delivery date, too. We will certainly check Ashley Furniture when in the market for other items.
Michelle was Very helpful and knowledgable. She took time to let us know about all the features with our new sofa. She also allowed us our space to decide without that salesman pressure you see in others.
Told me 2-6 weeks and was told it would be delivered by Friday.
The Customer service was great Michelle did a great job helping me
Chris helped me out, his customer service was amazing
We made 2 trips to this store before we decided what we wanted. The staff was really friendly and had a lot of patience with us. They made us feel welcome and did not pressure us. I love the color choices and the variety of all the products in store. We will be back to get more things later.
The sales folks at Ashleys in Abilene was awesome. Everything was explained in detail. The went above and beyond. The delivery guys were prompt and very customer oriented. They showed up when they said they would. They were very careful with my furniture. I definitely will recommend them to friends and family! Great job!!
We absolutely loved working with Michelle on our recent furniture purchase! She was super helpful and not pushy at all! She made the experience very easy and enjoyable! When we go back she will be who we use!
Our salesperson was very friendly and accomodating.. She made our experience very pleasant. Our first delivery went smoothly. Our next delivery was horrific. They set a date for delivery but no one showed up or called to say they weren't coming. We spent the whole day waiting for them. The second attempt was the same no show no call. The third was finally successful. But I had to get mad to get our purchased item...
Ashley Home store delivery team has been very easy and reliable to count on. I have not had any issue with calling the Lubbock office for scheduling, as well as them getting back to me as soon as possible. Thank you Ashley Team!
Our sales consultant, Chris was great. Did not badger us the whole time. Let us look around and checked in periodically. Also, did not try to oversell once we told him what we wanted. Simple, easy transaction!
I wouldn’t recommend this place. 1st of all I want to say they are quick to take your money and getting anyone to answer your questions is like pulling teeth. I was double charge for my furniture and now I’m stuck trying to dispute it. Be careful when you do their “finance” options because they will take advantage of you. Also, expect your furniture to take forever to get to your home. I will not be doing business there. The only good thing about that place was the salesman.
Store employees is Abilene, tx were great. I was not very impressed with the delivery men due to them sagging their pants and one of them was not very polite. Other than that everything was great.
Fantastic experience! Was treated right and got exactly what my family needed.
This was the first purchase I had made her and I was so peased with the staff as the were so friendly and helpful. The delivery arrived right on time and the chairs were so pretty and pefect
Last weekend we came to the store, and I saw an accent chair that had caught my eye in the past. We didn't purchase it then, but intended to later this month. I saw it online today, and it was on clearance for almost 1/2 price, so we went right away to be sure to get it. It turned out, though, that the offer was on-line only. In comes Daniel, he got on the computer to check availability, and the one here in Abilene was the only one left. He got with his manager and they figured out how they could process the purchase in-store so we could take it home with us today. Happy camper!
The store was very clean and they were very helpful. I purchased a couch loveseat and ottoman from them and I'm very satisfied. And I love the 4 year warranty also.
Nice clean store with a good selection and variety. Sales people were not too pushy but prices were a little high for some items.
I don't like the fact that you have to wait for 2 - 6 weeks for your furniture to come in, when it's an advertised item. You would think that they would have the items on hand.
AshleyHomeStore was Awesome .And Michelle Miller was so helpful and know what she was doing
Great experience! They were very helpful and informative when we were looking around for furniture. We are always looking for the best price and want good quality furniture. We were able to purchase a set and get delivery and set up for a great price! And we should have it within a weeks time. Woohoo!! I'm very excited and can't wait to see it in our living room. We will shop there again!
The wife and I went in to look for a couch The Salesman manager was very enthusiastic in doing his job that he past me and my wife off to other people multiple times he acted like we weren't even there he didn't want to even help us by pushing us to try to get wat he wanted for us it wasn't very professional in doing that we will never go back to ashley homestore because of him
We purchased a new livingroom sectional and table, it's absolutely beautiful! Jimmy helped us with everything and he is absolutely AMAZING! ***********UPDATE********** OVER ONE MONTH LATER AND WE STILL HAVE NOT RECEIVED OUR FURNITURE. THEY KEEP TELLING US PIECES ARE MISSING. WE HAVE ALREADY MADE A PAYMENT ON OUR ASHLEY CC AND DON'T HAVE THE PRODUCT! THEY ALSO TOLD US WE CANNOT GET A REFUND?!? THIS IS A COMPLETE JOKE! EVERYTIME THEY TELL US THEY ARE GOING TO DELIVER WE TAKE OFF WORK THEN THEY CALL AND SAY THEY DON'T HAVE PARTS OF THE SECTIONAL AND THEY BROKE THE TABLE! WE WILL NEVER SHOP HERE AGAIN!
When walked in was greeted immediately,was allowed to shop around .Sales associate Michelle was right there when needed and was very knowledgeable about all products we were interested in . I forgot my Ashley charge card but they said no problem. They called them and got my information and we ended up buying a sofa and Love seat , only wanted a sofa but could not turn down good deal on the set . we will return to buy a Recliner soon.all in all a great experience
Great service,very helpful, completely satisfied!!!! Great price!!!
My family and I were looking at getting a new bedroom set. The staff there was super helpful. They showed us plenty of options to choose from. We finally decided on the absolutely beautiful set. We are proud to have Ashley’s furniture in our home!
Very Satisfied.
All of the staff was very friendly and informative. Selection was great! They were very patient with us and our kiddos as we looked at several couches sectionals and chairs. Cant wait to receive our new furniture.
Staff not knowledgeable of current promotions, was not offered any cash and carry furniture in stock. You have to wait 4 to 5 weeks for your furniture. Hard pass
We purchased two recliners to add to our collection of home furnishings. Great customer service and would definitely recommend Ashley’s!
The Salesman was very enthusiastic in doing his job. Hope there were more people to help and that they would give customers time to think, but overall, it was a good visit. They know what we want and they know how to deliver. Good Job!
I went in with low expectations, the store was very busy and short staffed. This did not deter Emily from acknowledging me right away and assisting with my issues while training a new hire and helping others. Roger (who I believe is the assistant manager) stepped up as a salesman and did an incredible job. Roger is very knowledgeable about the products and transparent with quality and pricing. He made me feel secure with my decision to purchase. Emily who works the finance/register was training Caitlyn and they were readily available to help when needed. All 3 were patient and understanding while dealing with an indecisive person like myself. I can't wait to see what they helped me choose. Roger is the man to see, hands down.
My review is mostly based on the service I received after I made a purchase with delivery included. The delivery people called the day before to confirm and then called again in the morning with their schedule. They called when they were leaving the previous delivery to let me know they were on their way. Once here, they were very thorough and assembled everything where I requested. I have had other home deliveries from other businesses and I have to say, this was the very best experience a person could have for home delivery. I can buy furniture anywhere but I doubt I will ever get home delivery service as good as this was.
Excellent customer service.
We went back after a bad experience in the past...Should've known better-this time was even worse. Where do I start? My order was wrong. I ordered 8 side chairs and 2 arm chairs. They tried to deliver 4 arm chairs and 6 sides. My rug was not on the truck so I probably will never get that! My big, long table had a nasty nick in it and customer service said we can send a tech out with a colored marker...or the delivery guy said we can load everything back up on the truck! Yes, missing other items too, but insignificant compared to the table and chairs mistake. The delivery guys were even in my corner - telling customer service 3 times the order was wrong. I won't say I should have walked out after being hounded by the salesman- I should have NEVER walked in. Go somewhere else...anywhere else!
I received an email yesterday. Saying dear SIR AND NAMED ME VICTOR. asking if we could get a technical back out to see if it could be repaired. I stated that eight 8 days off to see if repairman could fix it. I replied they can contact my attorney and gave them the name to call. ASHLEY FURNITURE STAND UP AND DO THE RIGHT THING!'n
I received an email yesterday. Saying dear SIR AND NAMED ME VICTOR. asking if we could get a technical back out to see if it could be repaired. I stated that eight 8 days off to see if repairman could fix it. I replied they can contact my attorney and gave them the name to call. ASHLEY FURNITURE STAND UP AND DO THE RIGHT THING!&'n
I received an email yesterday. Saying dear SIR AND NAMED ME VICTOR. asking if we could get a technical back out to see if it could be repaired. I stated that eight 8 days off to see if repairman could fix it. I replied they can contact my attorney and gave them the name to call. ASHLEY FURNITURE STAND UP AND DO THE RIGHT THING!'n
The employees here just sit around on the furniture, laughing & talking to each other while completely ignoring customers. Worst experience ever!
Shopping for furniture at Ashley was an enjoyable experience. My wife and I were warmly welcomed into the store and kindly helped but never felt pressured. The store was well-stocked with an abundance of styles to choose from. All of our questions were answered in a kind and patient manner by two knowledgeable employees who, even when they didn't have answers to our questions at hand they knew just how and where to find them. When it came time to purchase the financing options were surprising; in our case, two years to pay with no interest! And finally, free delivery at 90 miles away from the store! Overall, it was a delightful shopping experience
Worst customer service ever. Very poor phone etiquette when you can get them to answer the phone. I asked for my contract to be emailed to me and they never sent it. My furniture too longer than I was told it would to be delivered.
The stuff is cute but it's cheaply made. There is very little solid wood furniture. Customer service is always great though.
tammi was very helpful and respectful and answered all my questions . i definitely will be referring my family and friends to ashleys .
Amazing experience at Abilene Ashley Furniture today. We went in to look at mattresses and fell in love with the tempur pedic ones. Our associate that helped us names was David and he was extremely helpful. He gave us detailed information and options. We left with exactly what we wanted, we will be back for a living room set soon!
The staff was awesome with show us what we wanted and they were very happy keeping our 5 year old entertained during the whole process.
We bought our furniture about three months ago and we are still so in love with it! We brought a new puppy into the house and well, she loved the furniture also. So much so, she gnawed the left corners off each couch!! I called Ashley’s, almost in tears and they helped me right away. Sent in new parts to get the couches fixed and set up a time for installation!! Overwhelmed by the outstanding customer service I received!! Thank you!!
Great service, great furniture, great price--cant ask for better!
My furniture was delivered expediently with a quick and painless installation that took less than twenty minutes.
I always dislike going shopping for furniture but the staff at Ashley's made it such a easy process. The salesman greeted us and told us about the store and the sale that was going on. After that he allowed us to brose and he said if we had any questions. After we found some things we liked he was very helpful in helping jus make our choice. I highly recommend Ashley's store in Abilene, TX. if you are looking for a pleasant shopping opportunity. We were very pleased at the professional way the whole staff conducted themselves. This is my store for future purchases.
We bought a bedroom suit over a month ago, cash purchase and they said delivery would be 1-2 weeks. We still haven’t received anything, the order still has not left the warehouse and they won’t cancel the order without charging a restocking fee. The items are still at the warehouse! There’s no reason for a restock fee for something that hasn’t happened yet. Go somewhere else to buy furniture, unless you are okay spending money and getting nothing in return!
Very disappointed. Ordered a dining room set for over $2000. I have been waiting all day for the delivery. Called the manager, Roger Anthony, because at 5:30 we still have not received the delivery that I was told would be delivered after lunch. He was totally unhelpful and uncaring. Will never purchase anything from them again. WARNING, BE CAREFUL BEFORE PURCHASING ANYTHING FROM THIS COMPANY. Terrible customer service.
They were very friendly and listened to what we wanted and what price range we wanted
The buying process was easy. In and out within minutes!
Found a nice piece and the price was good. Told them I wanted it but then they tell me they have "MANDATORY DELIVERY" I asked why I couldn't just pick it up because I live out of town. They said they DO NOT ALLOW THAT so I said no thanks. I just walked out side and ordered from their website www.1stopbedrooms.com/ exact same piece and actually 2 free chairs. Had it delivered free to a local address and saved money. Bad business policies will cost you money.. rethink this and hopefully you will be able to get some business back.
I love this place!!!! My whole house is Ashley now! I've done several door buster events This store was RITE ON with fast and efficiently getting you on your way. No pressure salesmen.
Nice quality night stands. The online ordering process was a little difficult using my credit card but the store was close by so I ordered from the store. Delivery was not quite as I was told it was going to be. Was told that I was the first stop of the day when in fact I was the third stop!! No problem, got the stands and all is good.
Found a nice piece and the price was good. Told them I wanted it but then they tell me they have &"MANDATORY DELIVERY&" I asked why I couldn&'t just pick it up because I live out of town. They said they DO NOT ALLOW THAT so I said no thanks.I just walked out side and ordered from their website <a href="/redir?url=http%3A%2F%2Fwww.1stopbedrooms.com%2F&s=49e7079b4e9dcc7797b9bbeb0efd58914a4e5e4b757bb8b25b94951bcfa47e88" target="_blank" rel="nofollow">1stopbedrooms.com</a> exact same piece and actually 2 free chairs. Had it delivered free to a local address and saved money.Bad business policies will cost you money.. rethink this and hopefully you will be able to get some business back.
Found a nice piece and the price was good. Told them I wanted it but then they tell me they have "MANDATORY DELIVERY" I asked why I couldn't just pick it up because I live out of town. They said they DO NOT ALLOW THAT so I said no thanks. I just walked out side and ordered from their website www.1stopbedrooms.com/ exact same piece and actually 2 free chairs. Had it delivered free to a local address and saved money. Bad business policies will cost you money.. rethink this and hopefully you will be able to get some business back.
They were willing to make a deal and delivery was just over a week.
It has been a pleasure to be with you guys in Hobbs, helping us as a it is supposed to be my wife and I were really happy with whatever we bought at a good price and the financing you did for us was I think the best part because monthly payment will be so little. Thank you so much for the help
The customer service and all around experience was fantastic, found the couch I wanted and am excited to receive it! Definitely will be going back for more house items if needed!
I was contacted to leave a 5 star review for a $75 giftcard. I did so, turns out the $75 giftcard is for Ashely furniture (we all know $75 won’t buy anything there). If I would have been told that on the phone I wouldn’t have done the review. I was planning on changing my review after I received the giftcard as I think it is extremely tacky to bribe for reviews. I couldn’t tell you about our furniture because it’s not being delivered until hopefully 5 days from now (11 days after originally purchased).
Ashley's was very attentive nice and clean and Chris Cowen was an amazing helper at your store he was lots of help I love it there ❤️
Had a great experience with Ashley Homestore delivery my sofa chaise. Not only do I live on the second floor, but it’s definitely not an easy staircase to go up with heavy furniture. The delivery went quick and easy and everything was double checked to make sure everything was in proper order.
Great service.
The staff was very knowledgable and so kind! They worked with us on our budget and got us a good deal!
for the delivery of our furniture, the guys were very organized fast and nice and clean. no problem at all. half our order did not get delivered seems like it was not ordered,or something so will most likely have to wait 3 or 4 weeks again. now for the customer service person here in the Abilene, Texas store she is rude and nasty. Any time you explain to an employee that they have kept a customer waiting on the phone over 13 minuter and they respond like they could care less they need to be fired. Just saying
I had a great time at Ashley's Furniture store recently. Customer service was on point, workers were knowledgeable, friendly and ready to sell me something and offer assistance. The door buster specials are also good.
Outstanding service! I loved the atmosphere that the store had. Staff was very friendly. The store manager was outstanding! It's not every day someone takes thier time to give a handshake and thank me for my purchase!
Great experience
i bought a couch in 2016 the sales person recommended i buy the warranty purple cow. my handle broke and it was replaced. now my handle broke again november 2018 and it is still not repaired. i have had 8 shipments of parts (handles) none of them correct. come to find out the couch has been discontinued. i have asked for my money back but it is like talking to a fence post. i have the last of the shipment handles awaiting repair man today. if this is not correct i will take them to court. it is not a matter of the money but the fact that their sales person said i really needed this warranty but no one does a thing about it. i would even accept a store credit for the piece of crap couch so i could replace it. abilene is a small town and word gets around when you cheat people. ashley furniture this has been 10 months waiting on repair. do the right thing. if there were a negative star i would give them -5stars. UPDATE. SURPRISE SURPRISE SURPRISE. NOBODY SHOWED UP TO FIX MY COUCH!! Not even a courtesy phone call that they would not be able to keep the SCHEDULED appointment!!!
Fast and friendly service. Associate was able to find and order exactly what I was looking for in a very timely manner.
Chris was great helped us get everything we needed.
They were great at giving answer to all questions asked and did not seemed bothered by my 3 year old who asked two questions for every question I asked. They were very accommodating with cold waters and a balloon for said 3 year old. The furniture was at a great price and the whole purchasing process was easy. We had been all over town before going to Ashley's, in hindsight I wish would have started there.
I ordered a end table, couch and accent chair around the 1st part of June, 5 weeks later they delivered it but the accent chair was incorrect. I guess the salesman wrote it down incorrectly when it was ordered. Being upset I did not want to wait another 5 or 6 weeks for just a chair, but was assured they could have it here in 2 weeks. Well it was delivered in that time. I went to sit down in it just as a they left and the back of the chair moves, as if it wants to recline. I did not remember the one In the store doing this so the next day I went and looked, and no...now the chair they delivered was BROKEN! Called customer service, was told I could have the one off the showroom floor or wait and order a new one. I paid a little over $400 for just this one accent chair, why would I want the one off the showroom floor?!? I told them I wanted money knocked off the chair and finally got a response back saying we are sorry and we can give you a $100 in store credit! What makes you think I want to return to shop here! We have tried calling customer service many times and just can’t get any further and that is if they even answer, as you will be on hold until the point you have to hang up! If you happen to get talk to someone they tell you a supervisor will call you back, well that IS NOT happening! Here it is, August 31st...still no new chair, still no answers exactly when it’s coming. I will NEVER shop at Ashley again and will let this story be known to anyone looking for new furniture!
Awesome customer service and was able to provide a military discount.
Very helpful and friendly staff. Getting financing approval was easy and I feel like my payment plan definitely fits my budget. I can’t wait for the sectional to get delivered!
They were able to answer all of our questions and we were able to find what we were looking for at a price inside of our budget.
Very quick delivery time and set up! Darin Cantu was such great help in the store!
Great service by Jimmy! Everyone was very friendly and attentive!! Thank You Jimmy for assisting us with our purchase and great service! You have a Great Team!
Everything went great. The sales person Jim was friendly and helpful. Really like my purchase.
Great experience. Excellent and knowledgeable sales staff. Will never shop for furniture anywhere else!
Great experience! Suzie was very helpful!
My Husband and I had the absolute best experience with Ashley Furniture. Everyone was extremely kind and helpful to us Jimmy especially out of the Abilene TX Store. We saw some things we liked and left to think about our options. Three days later we were back in the store ready to purchase our new furniture. From the wonderful employees in store to the amazing deals we were offered we knew there was no one else we would want to work with or get our furniture from.
Excellent sales and delivery team! Very helpful
My Sister and I enjoyed the sales lady very much, she went out of her way to make sure we understood everything
Excellent service and great prices!
Great customer service! Love our new couch
My experience was great, and my store rep (David) made it very easy to check out and was also very informative.
The employees were very kind and helpful! They also had a very wide selection of furniture and decor
Spent too much money on items for them to be delivered 5 months later! Had to deal with customer service numerous times, and they were not polite nor helpful. Ordered an entire bedroom set, and when they came to deliver they couldn’t bring the bed because they realized the headboard was cracked. Ok no biggie. I figured I would wait. Month later I get my headboard and side rails but they don’t bring footboard. I asked why and they said I never ordered one. So after looking at my invoice, I seen that I DID order it. So after dealing with customer service back and forth for weeks! They finally said that they ordered the footboard, weeks go by, I hear nothing. So I call again, and they said that it hadn’t been ordered and that it wouldn’t be in for a month now. Month goes by, nothing. So I call again and they say that it’s coming in 2 weeks. I call again in 2 weeks, they say oh yeah we have it we are doing deliveries Thursday I guess we can squeeze you in too. Really? Don’t you think I should of been on the list already! Why do I have to call to check on something that you are supposed to let me know finally came in! And schedule my own delivery when that’s your job! I finally got my footboard, but this is my 2nd bad experience with them and I will not be ordering ever again.
It was great. The employees gave is a chance to look at everything and customize our order to our needs and wants before purchasing a living room set.
David was very nice and professional and got everything done quickly and smoothly 👍 excited to get the new couch.
Bought a coffee table and end table. Talked to a salesman and got a price and returned in a couple of hours to purchase. The salesman we talked to was busy so another lady came up and said she was a manager and could help and the original salesman would get the credit. Not sure that happened. The sales lady said it was going to be quite a bit more than what was quoted earlier, however after a long discussion with her she gave it to me at the same price I was quoted earlier. They were advertising free local delivery for purchases that day but she said she had to charge me $10. She said it would take up to six weeks to get it. Finally came 7 weeks later and one of the tables was the wrong table. The delivery people said someone would call us. After 2 days of no calls I decided I needed to call them. The lady I got said it would go the the department that handles that and they would call me. After a long conversation she finally said she would help and got it delivered a few days later. The table had to small scratches so I sent an email with pictures and called them. In the email they said thanks for the pictures and would get back to me soon. Never heard from them. Sent a follow up email 2 weeks later and still had no response. The sales people and sales manager were a bit rude except for the very first person I felt with. This was my second experience with this sales team that did not go well. We will not shop at the Abilene store again
The service was excellent and very friendly. I appreciate everyone helping and making the transaction as smooth as possible.
We had a good shopping experience with friendly staff. We found exactly what we were looking for on our 1st visit!
I want to give a shout out to James / Jimmy! He helped us out in a bind, and went above and beyond in service! Everyone there was friendly and helpful.
Incredibly, knowledgeable staff. Darin is an asset to your company for certain. Will definitely be back!
The salespeople were in the front of the store sitting on the furniture, chatting with each other. They completely ignored us. They didn't want to be bothered. Even as we walked around the store, and chose the sectional we wanted, we were not helped. It all worked out because we ended up going to a different store & bought an even better sectional! We'll never go back to Ashleys again.
This is Tiffany, they had amazing service thank you so much Chris from the Abilene Ashley store. He helped us with anything we need. We will definitely go back again.
Had a great experience shopping at Ashley's Home Store. Got a great deal, free delivery, and a beautiful living room set . Had a great selection with great prices .
It's very pretty inside and the staff is helpful
Bought a sectional here, the frame broke within 6 months. It happens, but we have a product warranty of one year which covers that AND we purchased the extended warranty to cover outside of that period as well. Here is where your headache starts and I can for sure never recommend this shady store even if it was the last place on earth to sell furniture. They will give you the run around to contact this and that to make an appointment to fix your couch. The result is, you will never get a hold of anybody and your broken couch will never get fixed. Good thing there is this thing called small claims court. DO NOT EVER BUY YOUR FURNITURE HERE! If it breaks you will be lost in a sea of phone calls and e-mails.
DO NOT SHOP HERE. I would give 0 stars if i could. I&'ve never had such frustrating service. Everyone in the store is polite and wonderful, but the lack of communication, late delivery, and horrible customer service is just ridiculous. We ordered over $8000 worth of furniture, they delivered only half of it over a month late because the rest of the furniture was damaged. We waited another MONTH for the rest of our furniture and it STILL was damaged, and all we got was $250 store credit. I&'ve never been so disappointed and disgusted with a business before.
DO NOT SHOP HERE. I would give 0 stars if i could. I've never had such frustrating service. Everyone in the store is polite and wonderful, but the lack of communication, late delivery, and horrible customer service is just ridiculous. We ordered over $8000 worth of furniture, they delivered only half of it over a month late because the rest of the furniture was damaged. We waited another MONTH for the rest of our furniture and it STILL was damaged, and all we got was $250 store credit. I've never been so disappointed and disgusted with a business before.
The guys were very professional when delivery our furniture! Our salesman was knowledgeable and very helpful.
The customer service at our abilene location is one of the biggest reasons we decided to buy the same day we walked in!!!
Very helpful on the floor while picking out our new couch. The whole process was easy and effortless. I recommend 100%
Employees went above and beyond to help us furnish out new home! My furniture was also delivered before the schedule delivery date!!
This was a very good experience. I have never been so pleased to meet salesmen before. Lol. David Mayer and Joshua Neves were very professional. I definitely recommend anybody to shop there. As a matter a fact I have already recommended Ashley’s to 3 people just today. Lol. The wife and I cannot wait tio do more shopping there.
Great
The installers broke a light fixture, broke my tv, and they did not set up all the furniture(lamps and rugs were still in the packaging!). The dresser has a drawer broke so someone else has to come fix it.(why try to deliver faulty furniture). My overall experience so far has been compete BS. I'm currently waiting to see if they are going to refund me or replace my tv (personal it is not an ashley tv). I was told that they do not know what they can do about it.(the first guy i spoke to told me he don't know if they will pay for it, because it was not one of their TVs)
Great customer service! Excited to get our new furniture!
Great service and delivery was very smooth!
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We ordered a twin size mattress from Ashley in Abilene. The salesman said it would probably be about 10 days until we’d get it but said they have to say 2-6 weeks. The paperwork does say 2-6 weeks, however the salesman really made it sound like we would get it sooner so that’s what we expected. Well now they are saying it will “tentatively” arrive to their warehouse 7 weeks after we ordered! Not only is that longer then the 2-6 weeks but that’s still not even being delivered to us! Called and complained to a manager and she couldn’t have cared less. HORRIBLE customer service. Meanwhile our son is stuck on an air mattress all this time. We will never order from ASHLEY again.
I tried to buy a loveseat and couch from Ashley’s plus a serta matress and folding base. The bed alone was $6000 and the couch was around $3150. Next day I was called from Ashley’s Abilene store stating they had miss priced the matress and base and that it was $2750 higher in price($8750 total) I told the salesman I understand that mistakes happen and that I was unwilling to pay more and to just cancel the whole order. Here it is two months later, never having received the furniture and getting a bill from synchrony bank for payments on the furniture. All avenues of trying to resolve this problem fall on deaf ears with no one trying to help with this matter. Not the headquarters of this company even though I have a claim number that stated I would be contacted in 24 hours weeks ago. Not synchrony bank who says it may take 60 days to resolve the matter but to keep making the minimal payments. Huh? Pay for something I never received? 21 years military. 26 years civil service and I’ve never heard of such business practices.
Bought a table from them. First of all, they told me they would call me when it was ready. They never called so I had to call myself and they said "Oh yeah, it's been in the warehouse for a while now. " Ok. Cool. Thank you for letting me know. The two men that delivered our table were beyond rude. I opened the door for them and they said "Um ok where do you want this table?" No hi. No nothing. Left my door wide open and trash all over my dining room. I asked them to turn it around because the way they assembled it was not where I wanted it in the dining room - they acted like I had just asked them to do the most difficult thing in the world. I like my table but will never buy from this location again.
Great deal on my furniture. Was delivered within 3 weeks and assembled quickly. I will definitely be buying from Ashley’s again.
Horrible!!! I have not received everything I have ordered. Every time I call I can not ever get through to customer service. And when I do they either tell me to wait another month or there system is down. Go find another furniture store in town. Stay away from Ashley
Just now left store so haven't got the furniture I purchased yet but very nice experience, & I'm excited
Waited 8 weeks in an order. As a non-profit they refused delivery on owed tax&'s . Very frustrating to deal with.
Waited 8 weeks in an order. As a non-profit they refused delivery on owed tax's . Very frustrating to deal with.
Salesman very helpful. I liked that he did not hover over me the entire time and let my wife and I have our own thoughts. Satisfied with our purchase
First of all, the salesman Art was not pushy. Had great personality, looked up the best price available. Had knowledge of the way furniture is made for durability, the extra protection plan how valuable it would be to have. If never used we would be reimbursed the full amount. Delivery of furniture prompt and professional, made sure of no damage and my chair worked correctly before leaving. Have used Ashley Home furniture in the past years, happy to be a customer again today. Sincerely, Larry & Sonya Payne
Great furniture
I I 7High pressure sales Expensive
Worst furniture buying experience ever. Would not have gone through with it I did not have a 500 dollar in store gift certificate to spend. Sales people were disingenuously friendly, pushy and dishonest. There was a balance left on the gift card and they tried to say I had to spend all of it at once. It took an hour for them to figure out how to give me a new card for the remaining balance. Watch out for Chris, James’s nephew. Gave me his card and said I could call to complete my order after my first visit. Did not return my calls for over a week. When I got fed up and went back to the store He recognized me and made up a story about getting a new phone and phone number. In the same visit he told me he would discount an item in the order I was making and then charged full price for the item. When I questioned him in front of the manager he said that he told me I would pay full price which he never said to me. I think he was banking on me not questioning it and paying full price. I highly recommended some of the local shops over this Ashley branch.
We dealt with Nicho at the store in Lubbock, TX. He was very knowledgeable and patient. We really appreciated his laid back, non-pushy sales approach. It was nice to feel like someone was genuinely working to help. Delivery was great and we enjoyed chatting with the delivery guys! Overall, great experience and we will be back to purchase more from Nicho!
Ordered a sectional. Expected to wait four weeks... got it in two weeks and its amazing!! It's so comfortable and absolutely beautiful!! The delivery team was awesome, very nice, respectful and efficient!! Thank you!!
We have purchased furniture twice. Both times we had a horrible experience. I strongly recommend going elsewhere. 2 months later and 4 mattress deliveries and I we yet to have a clean mattress as they have been incorrect or dirty! The rails for my daughters bed are broken. Customer service refuses to refund me any amount for missing work for all these deliveries. We are also filing with the BBB as they know we do not have time to keep waiting 1-2 weeks for a new mattress to be ordered. And 10-14 days for rails for the bed. We will likely be stuck with broken, unusable, expensive furniture. Also, the 1st attempt for a delivery was unsuccessful because I live on base and the delivery person is a felon. Nothing against felons, just poor planning on Ashley's part, AGAIN! In 2017 it took over 2 months to get our bed to be able to sleep in, we slept on the floor and even longer go get shelves and pegs to our entertainment center. Still today, I do not have the correct matching box springs to my king size bed. When they install delivered they only brought half! They are nothing but a headache and you will have to be home for HOURD multiple times to finally, if ever, get your order. You will spend HOURS on the phone on hold and explaining to multiple people the same story to try to get your issue corrected. Because, they're at work getting paid, they do not care if you are missing work! Steer clear... there is so many other better places to shop! Also, all customer service is out of Lubbock.
This will be the second purchase we have made with Ashley Homestore and we are more than happy. The quality of Their product are fantastic for the price.Their customer service is excellent, Cade in San Angelo went out of his way to help us find the right deal. Definitely will be using Ashley in the future.
Ashley Homestore the only place we buy furniture. The prices are the best in town. The only thing that's better is their delivery service. They called when they were 45 minutes away just like they said they would. They were prompt and courteous. Impressive!
It was a wonderful experience!!!
Amazing customer service and great quality furniture! Great prices and took less time to receive our bed than quoted! We love our new Tempurpedic mattress!
Great service and very knowledgeable
This store took my order told me when my mattress would be ready for pick up. Pick up day. They didn’t have the mattress. Was told another date. Date passed still no responses. No one knows anything and took no extra steps to locate or offer a substitute brand. Still I have not received my purchase. Sad customer service here.
Delivery guys showed up on time, were careful bringing in our couch and put it together quickly and made sure I looked at the couch to see that everything was in perfect condition.
Contacted Customer Service and was very pleased with the professionalism and patience with the Customer Service Rep Melony Gonzales.She went above and beyond to get me the information and answers i needed. Great Customer Service experience !
Do not buy a thing from this company. Ask Antoine Homes- general manager why before you buy. Or Jimmy Lail- Sale consultant My full name is Simon Ortiz. Please use my name and let them explain! Before you sign anything ask them to explain. Please call me guys when you have a chance, seems like you can never come to the phone.
Great quality, Great service, Great people with nice attitude and always ready to help . I just received my new furniture I’m thankful for the people who worked hard to get into the house and work on it they’re amazing thank you. I will always recommend my friends and family to buy from Ashley because it’s an awesome place thank you again.
Staff at the Abilene store were very nice and were professional. The delivery is another story. We actually had to choose other furniture than what we originally chose d/t it not being available until 3 months later. Now I am still waiting on a recliner and other items ( 4 months later!!) They called me on the 1st to set up delivery of the relciner and was told that they still did not have the rug and dishes that was supposed to be delivered over a month ago and would call back when these items came available. 3 weeks later no call, so I called them. Well now Im told the recliner will not be here until 30th of the month?!? Probably will never do business here ever again.
Oooo boy this is not only the worst store with the most obnoxious sales associates.... But they had an Easter egg hunt today they were even announcing on the radio and t.v.... but for what?? Lol there were not eggs insight...like at all looks small kids aren&'t money hungry...they just care about candy and sweets, my little guy was in shock that there was not one candy he found in the whole place... It seemed to me that they only hid a handle full of eggs... The only other people in there were the workers and their kids that had a head start looking for eggs... Not even they had alot of eggs and their adults we&'re helping them but they were workers husbands and wives lol like this event is for kids only to hunt for eggs....and that isn&'t fair because they already know where the eggs are.... It was a sad waste of time and a let down for my kid... And who ever else showed up. Because the hunt seemed have only lasted 9 minutes before one of the workers kids found the glass money egg... It was bad guys lol bad and just a real disappointement.
Oooo boy this is not only the worst store with the most obnoxious sales associates.... But they had an Easter egg hunt today they were even announcing on the radio and t.v.... but for what?? Lol there were not eggs insight...like at all looks small kids aren't money hungry...they just care about candy and sweets, my little guy was in shock that there was not one candy he found in the whole place... It seemed to me that they only hid a handle full of eggs... The only other people in there were the workers and their kids that had a head start looking for eggs... Not even they had alot of eggs and their adults we're helping them but they were workers husbands and wives lol like this event is for kids only to hunt for eggs....and that isn't fair because they already know where the eggs are.... It was a sad waste of time and a let down for my kid... And who ever else showed up. Because the hunt seemed have only lasted 9 minutes before one of the workers kids found the glass money egg... It was bad guys lol bad and just a real disappointement.
Sales person: Uncle jimmy was amazing! He worked with our budget and made our dreams come true! The service was incredible! Jeremy is a great manager and we highly recommend! UPDATE: Delivery people were NOT amazing. In fact it took 2 hours for them to show up. They arrived to my door, no one introduced themselves, said who they worked for, or said hello. Honestly I dont know if I'd buy from Ashley's again after this. WOULD NOT RECCOMEND. SHOP ELSEWHERE.
We have spent a good amount of money in the Abilene store, and were even talked into thePurple Cow Protection plan, which we tried to redeem last week.After being passed of by a senior sales rep.A very nice young man named Jorden helped us even though he would not have reveived a commission on the sale.I had seen a rug online, and had called the store earlier in the week, and had received less than satisfactory results by that call. Jorden said yes, the rug could be ordered and looked up the item number for me.The ladies at customer service would be better suited writing parking tickets, as one of them flatly informed me I would have to call to see the balance left on PCP. The fact that I had never used it made no difference, and they refused to call for me, the customer.Jorden again was willing to call for me, but I called, and put it on speaker to share their horrible hold music.Once my $189 balance was verified, and I thought we were good, they informed me there would be a $90 fee to deliver the rug from Lubbock to Abilene...Really? They didnt do that when we bought a rug 5 years ago!Jorden was willing to pay the delivery fee out of his pocket, as it turns out, but we do not need the rug, only wanted what we were promised.If we do return to Ashley, will only deal with him in the future, as he went well over above and beyond to retain a customer, and it is appreciated. I would give Jorden 5 stars forhis integrity, but the rest of &' em can take a flying leap.
We have spent a good amount of money in the Abilene store, and were even talked into thePurple Cow Protection plan, which we tried to redeem last week. After being passed of by a senior sales rep.A very nice young man named Jorden helped us even though he would not have reveived a commission on the sale. I had seen a rug online, and had called the store earlier in the week, and had received less than satisfactory results by that call. Jorden said yes, the rug could be ordered and looked up the item number for me. The ladies at customer service would be better suited writing parking tickets, as one of them flatly informed me I would have to call to see the balance left on PCP. The fact that I had never used it made no difference, and they refused to call for me, the customer. Jorden again was willing to call for me, but I called, and put it on speaker to share their horrible hold music. Once my $189 balance was verified, and I thought we were good, they informed me there would be a $90 fee to deliver the rug from Lubbock to Abilene...Really? They didnt do that when we bought a rug 5 years ago! Jorden was willing to pay the delivery fee out of his pocket, as it turns out, but we do not need the rug, only wanted what we were promised. If we do return to Ashley, will only deal with him in the future, as he went well over above and beyond to retain a customer, and it is appreciated. I would give Jorden 5 stars forhis integrity, but the rest of ' em can take a flying leap.
We have spent a good amount of money in the Abilene store, and were even talked into thePurple Cow Protection plan, which we tried to redeem last week.After being passed of by a senior sales rep.A very nice young man named Jorden helped us even though he would not have reveived a commission on the sale.I had seen a rug online, and had called the store earlier in the week, and had received less than satisfactory results by that call. Jorden said yes, the rug could be ordered and looked up the item number for me.The ladies at customer service would be better suited writing parking tickets, as one of them flatly informed me I would have to call to see the balance left on PCP. The fact that I had never used it made no difference, and they refused to call for me, the customer.Jorden again was willing to call for me, but I called, and put it on speaker to share their horrible hold music.Once my $189 balance was verified, and I thought we were good, they informed me there would be a $90 fee to deliver the rug from Lubbock to Abilene...Really? They didnt do that when we bought a rug 5 years ago!Jorden was willing to pay the delivery fee out of his pocket, as it turns out, but we do not need the rug, only wanted what we were promised.If we do return to Ashley, will only deal with him in the future, as he went well over above and beyond to retain a customer, and it is appreciated. I would give Jorden 5 stars forhis integrity, but the rest of ' em can take a flying leap.
Great pieces of furniture and customer service
Friendly ,Fast and easy transaction.very pleased with my purchase.
They called me on Monday saying that they had my sofa in the warehouse and they were going to deliver it Thursday. Then Thursday morning they call me and say that it is 'damaged' and came into the warehouse damaged. . . so it took them 3 days to figure out it came in damaged? So now I have to wait another 2 weeks when I've already waited for 3. I spoke to the warehouse supervisor and she was very rude and kept interrupting me rather than listening to my problem and helping me to come up with a solution. I've ordered from here in the past and had the same issue (took 4 months to get my bedroom set) but the sales man assured me that they were under new management and I wouldn't have this issue. . . This place is TERRIBLE. Terrible business, terrible customer service. I'll NEVER order from them ever again.
Furniture was delivered on time and in great condition!
Will not buy from this store or any Ashley furniture store ever again. Customer service all round is terrible. Bought a mattress set from them and was told they had one in the warehouse. About a week later was told ot just showed up to the warehouse. Then told only part of it was there. When delivery date was set and I was waiting the day of, called to verify and was told that they didn't have anything in their system for delivery to us that day. They continously lied to us about a return for taxes, and our gift certificate for our purchase. Will not be doing business ever again.
The furniture is top quality, but a bit overpriced. Sales staff can be good (depending on who you work with) and the best sales people don't stay around long term. Finance ladies don't understand customer service. Overall I give this a 2 star rating. There are much better Ashley stores in TX.
The furniture is top quality, but a bit overpriced. Sales staff can be good (depending on who you work with) and the best sales people don&'t stay around long term. Finance ladies don&'t understand customer service. Overall I give this a 2 star rating. There are much better Ashley stores in TX.
The furniture is top quality, but a bit overpriced. Sales staff can be good (depending on who you work with) and the best sales people don't stay around long term. Finance ladies don't understand customer service. Overall I give this a 2 star rating. There are much better Ashley stores in TX.
Great Staff. Fast delivery!
They were very friendly and answered all our questions and the whole experience was great. We've bought from Ashley before and have been pleased with their furniture and service.
My family has been dealing with the store in Abilene, Tx. I do not know who else to contact, but my family has had the worst retail experience ever. We purchased a sectional almost 9 months ago. It broke 2 months after purchase and then was picked up a month later. We have not had half of our sectional for 6 MONTHS! Nobody ever follows up with us and can never get in touch with the warehouse apparently. Finally, after 6 months of back and forth they came to bring the repaired part of our sectional AND THEY BROUGHT THE WRONG PIECE. IT WAS THE PIECE WE ALREADY HAD. We want a refund! BUT APPARENTLY THIS GREEDY SHEISTY COMPANY DOES NOT OFFER REFUNDS EVEN FOR A COUCH THAT WE PURCHASED AND HAVE NOT OWNED IN OUR HOUSE 80% OF THE TIME. Then we were told that we would receive the other half the following week. Once again it has been 3 weeks and we have tried calling and nobody will answer and we have yet to get our sectional!! I want a refund or a credit for the amount of the couch, which was $1200. A $200 credit is not good enough. Not to mention the arm piece of our sectional that is at our house has also broken and was supposed to be repaired. I Do Not want Cheap furniture just my money back. Sincerely Disgruntled Customer The truck arrived on time for delivery and the men were professional. They got the sectional out and put together very quickly. Everything appeared to be in good condition.
I will never buy from Ashley's again. My husband and I went in to only purchase a box spring. The sales rep said there was none available at their store but he could order it online for us. We agreed and we found one for only $160. We paid and the rep said it should only take 1-2 weeks for the bed foundation (box spring) to be delivered. We happily understood. We purchased that on February 14th...please tell me WHY they are barely delivering it today???? March 13th??? It's been about 4 weeks! AND they would've delivered it on the 28th of March if I hadn't called the customer service desk at corporate to ask about when it will be delivered! Even the customer service rep, who was SO AWESOME AND NICE (her name was Haley), noticed that we ordered that foundation a while back so she was able to get it scheduled as soon as possible. But seriously...that's ridiculous..and we didn't even order furniture it was just one single bed foundation... never again Ashley's...
I was really surprised by my visit with Ashley's recently... I was instantly greeted at the front door by 3 overly-eager and super cheesy salesmen. One was high-fiving all of us dude-bro style who also happened to be the manager, so of course the other two, including "uncle side-five", had to mimic their bossman. My wife and I went different directions, with the very green salesman going with the Wifey. He shows her several options that are at least the material of what she wants. Oddly enough they really didn't have anything close to what we were looking for design wise. So much of their inventory is the same thing just slight different, hideously ugly, their "leather" (watch YouTube on how it literally peels off!), or microfiber. This is of course after we let him know, we don't want leather or microfiber. So instead of reading our faces and noticing that we were NOT buying anything, the salesman decides to start offering me financing options... My thought was, *on what dude?* but I couldn't be that blunt; he was just trying to do his job. After lots of smiles, hand shakes and more high-fives, we left quite a bit disappointed as we've been fans of some of their designs in the past, but not this season. Since we're in the market now, we won't be buying anything from them anytime soon.
Great experience and great salesman. They got us the best deal possible and we left thoroughly impressed with a 5 piece living room set.
Delivery time was way to long! Removal of old furniture should be free of charge. Delivery team was quick and friendly.
Great customer service
EXCELLENT service, will be back for sure.
Loved my experience here, everyone was so nice and helpful.
They work off of comission here. They will try to sell you the most expensive items. The salesman will not shut up and let you think. Home zone is wonderful. Everyone is hourly. They greet you when you walk in and then you go look around without a salesman babbling in your ear like a freaking idiot as they do at Ashley's.
We buy nothing but Ashley’ s furniture very good quality. The delivery guys always make sure to put your furniture where you want and they are very friendly.
I will never do business with Ashley furniture store in Abilene TX again. It was a terrible experience. The staff are unprofessional, unorganized, and have poor communication with corporate. They did not schedule my order when I paid for it! It took four weeks for them to schedule it. Thank goodness I kept my receipt!! They did not document that I paid for. So all that time I was waiting for my delivery and they hadn’t ordered it.That is ridiculous. In addition to that corporate quoted me a price on my furniture and the store would not honor the quoted price until days later. It was a disaster and a huge mess. I’m so glad to be done with them.
Quality home furnishings with great customer service.
They don&'t deserve ONE star!!We saw what looked to be a good sale at Ashley in Abilene and decided to have a look as we needed bedroom furniture. After spending about an hr with salesman Cory we decided to purchase a set on clearance for about 650 and another 14 piece set on the showroom floor for 1,799. The salesman Cory told us the 14 piece set for 1,799 came with everything we saw before us. Headboard, footboard, frame, mattress, boxspring, dresser with mirror, chest of drawers, nightstands, bedspread with shams, 2 lamps and a throw. Then he left us and came back saying it comes with only one nightstand. Needing 2 we started to back away from the deal. He asked the manager if they will throw in the nightstand. Manager Jeremy said if we purchase the set today he will throw in the extra nightstand. We said deal. We then waited about an hr while they worked on the invoice. During that time Cory said to look around the store and choose a bedspread, 2 lamps and a throw which is also included. I chose a bedspread and lamps saying I will pass on the throw. They call us up to the desk and present us with an invoice for 2727.05. My husband scans over the invoice and notices we are being charged for the 2nd nightstand. He shows it to manager Jeremy and he said don&'t worry about it they just have to work out some figures to include it in our package. Three days later they deliver everything but the chest, mattress and boxspring. After being given the runaround on phone for days we are told by manager Jeremy that the chest of drawers is not included and that we said we didn&'t want the mattress and boxspring. We told him we were told EVERYTHING was included except the extra nightstand which HE threw in to make the sale and we NEVER said we didn&'t want the mattress and boxspring. He told me that we were taken into the mattress showroom and I said I didn&'t want the mattress and boxspring. I WAS NEVER TAKEN TO A MATTRESS ROOM TO CHOOSE A MATTRESS AND TOLD HIM TO PRODUCE THE VIDEO OF ME DOING THAT. He then tells me the 2nd night stand was given to us in exchange for the mattress and box spring. I told him that is a boldface lie! I never said I didn&'t want the mattress and box spring and he never said the 2nd nightstand was thrown into the deal in lieu of a mattress and box spring! The manager Jeremy was very condescending and spoke to me as though I was lying. He insisted I was taken to the mattress showroom to which I responded, I didn&'t even know there WAS a mattress showroom! He very condescendingly asked me if I&'ve shopped at Ashley before. I said no and what does that have to do with anything? He said you&'ve NEVER shopped at an Ashley&'s before? Because everyone knows we have a mattress showroom. I said this is my first time shopping at Ashley&'s AND MY LAST! I tell him again to look for video footage of the salesman Cory taking me into the mattress room because it never happened! I&'m then told the only way to solve this is for me to give them back the nightstand and come to the store to pick a mattress and box spring worth up to 300 total! This has been the most disgusting shopping experience in all my 65 yrs and I can tell you I will NEVER shop at this establishment again. I was spoken to by customer service, managerial and corporate as though I was lying and trying to cheat THEM out of something when it was clearly the other way around! I paid them almost 3000 in good faith that they were being honest and up front with me. They were not! This whole experience has sickened me to the point that I&'m sick in bed now and the last thing I want to do is go back to that store and choose a mattress and box spring worth up to 300.00! These people are liars and cheaters and you CANNOT believe ANYTHING they tell you! Also be sure to read the back of your receipt. It says no refunds. You can return for something else in the store but no money back for returns!
They don't deserve ONE star!!We saw what looked to be a good sale at Ashley in Abilene and decided to have a look as we needed bedroom furniture. After spending about an hr with salesman Cory we decided to purchase a set on clearance for about 650 and another 14 piece set on the showroom floor for 1,799. The salesman Cory told us the 14 piece set for 1,799 came with everything we saw before us. Headboard, footboard, frame, mattress, boxspring, dresser with mirror, chest of drawers, nightstands, bedspread with shams, 2 lamps and a throw. Then he left us and came back saying it comes with only one nightstand. Needing 2 we started to back away from the deal. He asked the manager if they will throw in the nightstand. Manager Jeremy said if we purchase the set today he will throw in the extra nightstand. We said deal. We then waited about an hr while they worked on the invoice. During that time Cory said to look around the store and choose a bedspread, 2 lamps and a throw which is also included. I chose a bedspread and lamps saying I will pass on the throw. They call us up to the desk and present us with an invoice for 2727.05. My husband scans over the invoice and notices we are being charged for the 2nd nightstand. He shows it to manager Jeremy and he said don't worry about it they just have to work out some figures to include it in our package. Three days later they deliver everything but the chest, mattress and boxspring. After being given the runaround on phone for days we are told by manager Jeremy that the chest of drawers is not included and that we said we didn't want the mattress and boxspring. We told him we were told EVERYTHING was included except the extra nightstand which HE threw in to make the sale and we NEVER said we didn't want the mattress and boxspring. He told me that we were taken into the mattress showroom and I said I didn't want the mattress and boxspring. I WAS NEVER TAKEN TO A MATTRESS ROOM TO CHOOSE A MATTRESS AND TOLD HIM TO PRODUCE THE VIDEO OF ME DOING THAT. He then tells me the 2nd night stand was given to us in exchange for the mattress and box spring. I told him that is a boldface lie! I never said I didn't want the mattress and box spring and he never said the 2nd nightstand was thrown into the deal in lieu of a mattress and box spring! The manager Jeremy was very condescending and spoke to me as though I was lying. He insisted I was taken to the mattress showroom to which I responded, I didn't even know there WAS a mattress showroom! He very condescendingly asked me if I've shopped at Ashley before. I said no and what does that have to do with anything? He said you've NEVER shopped at an Ashley's before? Because everyone knows we have a mattress showroom. I said this is my first time shopping at Ashley's AND MY LAST! I tell him again to look for video footage of the salesman Cory taking me into the mattress room because it never happened! I'm then told the only way to solve this is for me to give them back the nightstand and come to the store to pick a mattress and box spring worth up to 300 total! This has been the most disgusting shopping experience in all my 65 yrs and I can tell you I will NEVER shop at this establishment again. I was spoken to by customer service, managerial and corporate as though I was lying and trying to cheat THEM out of something when it was clearly the other way around! I paid them almost 3000 in good faith that they were being honest and up front with me. They were not! This whole experience has sickened me to the point that I'm sick in bed now and the last thing I want to do is go back to that store and choose a mattress and box spring worth up to 300.00! These people are liars and cheaters and you CANNOT believe ANYTHING they tell you! Also be sure to read the back of your receipt. It says no refunds. You can return for something else in the store but no money back for returns!
PHENOMENAL ROCKSTARS!!!!!! Heather will take GREAT care of you!!!!!! Heather and Jeremy and the whole team work lovely together!!!! You will have a BLAST and find what you are looking for!!!! Thanks TEAM ROCKSTARS!!!!! 🤩🤩🤩🤩🤩🤩👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻
My wife and I purchased living room furniture at this store on Jan. 21st of 2019. We spent 3300.00 for this furniture. We were told that it would be delivered in 2 to 4 weeks. I texted the salesman that we had dealt with concerning the delivery time several times and was told he would get back with me. I finally called the corporate office and talked to customer service. I finally got an answer and was told it would arrive in their warehouse the 1st of March. ( Over 6 weeks! ). The salesman was friendly and helpful, but dropped the ball on communicating with us on a delivery date. Also: Ashley's had been running an ad on television showing that any purchase over 1000.00 the customer would qualify for their choice of a ring doorbell or Google assist. When I questioned the manager about this he said that we could not combine special pricing with promotional ads. The ad never stated this! ( False advertising! ). They have a great selection, but with the tactics used, misinformation, false advertising and lack of communication: Buyer Beware!
Crooks beware don't shop here trying to charge me for item I never received, damaged my house delivering sectional.
I was feeling a bit anxious and wary about buying a new mattress when I walked in. Within 20 minutes I was signing paperwork for the mattress I bought for a killer deal! Now I sleep comfortably every night. Worth every penny spent (and saved).
After purchasing $3250.00 worth of furniture, my husband gets a call the next day. The salesman tells him that the vanity we purchased did not come with a mirror. He then told us that we would need to come back and resign all the paperwork. We live over an hour away. It was not so easy for us to go. We when get there we ask about resigning. He just pointed us to the sales tower and told us they would take care of it. Thank god for those employees. They were just as confused as us. They looked into it. Told us that the finance company closed the first purchase and opened a new one. We didn’t even need to go and resign. Those group of people were the most knowledgeable in the entire store. Please thank them.
Great customer service. Their team did an excellent job at making sure my furniture was moved in without a scratch. Very professional
The staff was informative and very helpful. But that good experience was erased whem we found out that our furniture would be delivered at the convenience of the warehouse in Lubbock versus the customer. Very unprofessional and inconsiderate.
From purchase to delivery has been spot on. Store purchase went great I actually ordered over the phone after going in to store. And the delivery They called beforehand and arrived quickly after calling as well of setting up the bedroom suit We did do a "hurry inspection " and missed marks on 2 items but we did look over them and missed it so thats on us . Over all it was good and we will shop there again.
Do not buy these cheap products. Bought a dining room suit and within a week it started coming apart. Ashley then tried to blame me for it! Long story short they begrudgingly replaced the table and no help from the sales staff. Once they get your money, they are don't with you and will refer you to the main office. update: The new table they brought is doing the same thing the last one was and the chair legs on one of the chairs is wobbly. So much so, that it's not safe to sit in. We only have adults in our home and rarely even sit at the table so imagine how fast all this would have happened with a family with kids! Come on Ashley! Back your products!
The ladies at Ashley were very polite and helpful with our purchase. My boyfriend and I went to oak Express and left and went to ashley's, because we weren't going to wait till the end of February to receive our bedroom set. Ashley said that we could have everything by the middle of January and the price was cheaper and better quality.
Friendly sales staff worked hard to help us get exactly what we wanted!
Love the customer service
Amazing customer service! We will be using Ashley’s for our future home furniture needs. Barbara Reyes is a great asset to the company :)
Went to the store today where I was told by two seperate sales representatives that they could price match online and get me a buy one, get one 50% off deal they were running. We asked multiple times for clarification and they continued to agree that's how it worked. When it came time for us to make the purchase, the manager told them they could not do that. I went to speak to the manager and explained to her about the above conversation i had the 2 of her seperate sales representatives- where she told me no, they can't do that. I then asked her- should I go buy my furniture from somewhere else? She said I guess so. Awful customer service and lies. The business unfortunately is ran by someone with little to no customer service attitude or care about keeping a return customer. I have bought all my furniture from ashleys for years in multiple cities, but won't be purchasing from them ever again.
Dominque was awesome in helping us as we decided what we were going to buy. She went above and beyond. Very patient and understanding. Thank you, Dominque - great working with someone as nice as you!
Editing to say we will never shop with Ashley’s again. Furniture doesn’t last beyond a couple of years. I have a broken/torn couch and a broken bed frame. Their “help line” is full of rude people and none of them are helpful. …….. Both delivery guys were friendly and professional! They called me when I wasn’t home and even waited for me to get there! The day befor I was told I would get a 30-45 minute warning and that didn’t happen. But since they waited it evens out. Everything was assembled quickly and they left everything clean! The problem I seem to have with Ashley’s is the fact that I NEVER get all my items and/or I get the wrong items. Today I’m missing bedding and a pillow. Last time they sent the completely wrong piece. Although I would recommend their service they’re shipping department needs help....
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
