Ashley Store Abilene, TX

Knowledgeable salesman fast checking in and out

James, and the sales manager were very friendly and helpful. Quality salesmanship.

Very knowledgeable staff! Harry did not pressure us on something we did not like or want. We will definitely be a repeat customer!

Rios did an amazing job. She was not pushy and was professional. I like the couch but decided I needed something much cheaper. I bought something at an outlet due to my finances. Thank you so much!

Knowledgeable, pleasant, willing to work with you, and always a smile on their faces. I hope your the furniture delivery goes as well as the sale.

Very good sales experience made a great deal and ready to buy more on the next piece

It was very nice and friendly

Very informative.

All were helpful and it was a good experience!

Areceli Rios is very knowledgeable and personable. Excellent customer service!

The sales person was very polite and acknowledged me as soon as I entered store. He was very knowledgeable and helpful. He made an effort to get me the best price.

Sales person was good. Manager kept pushing everything little extra thing he could at me.

Lots of great help from the whole staff!

Harry was very helpful while we were looking for a new sectional. Thank you for your help.

Harry was great at helping us figure out what furniture best suited us and was very kind and professional. Gilbert was also very kind and helpful helped us change our order after we did some thinking and decided to change a few things and was very professional. Would definitely recommend for getting good service.

It was a very good experience the sale man Jimmy was wonderful. And the guy that helped me check out do nice and good. I love that 🏬

Very friendly and helpful. Focused on what I was looking for. Great experience!

Service was amazing. I had a really great experience. Vary helpful

The people at Ashley store in Abilene are so wonderful very nice and polite. I am very satisfied with everything at this store. Very nice Christian atmosphere.

I was greeted by Jim one of the sales representative. He introduced me to Jonathan. We did an awesome job of looking out for me and making sure that the price that I want it was meant in order for him to get the deal which I appreciate it very very much

Great Customer Care! Took extra care to ensure we knew all of our options to make sure we bought exactly what we wanted! Beautiful Furniture…Great Price… Fabulous Customer Service… the Trifecta of Furniture Shopping!

Harry was super helpful and attentive to our needs and showed us options of what we were looking for. He was informative but not pushy and spent time with us as we looked at other furniture also. The quality of the furniture and the protection plans exceeded our expectations.

Sales person is super pushy... never again

Harry Wagner was very professional and helped us to find exactly what we wanted!

Extremely Disappointed – Paid for Features We Never Received We purchased a bedframe and mattress from Ashley Furniture specifically because it included all the features we wanted—most importantly, the tilt lift. We paid extra for this feature, but when the bed was delivered, it didn’t have it. Since then, we’ve made about 15 calls to at least 3 different phone numbers trying to get this resolved. Despite our repeated attempts, no one has been able to help us. It’s been nothing but a frustrating runaround. If you have an issue, good luck getting it fixed. We paid for a tilt lift and still haven’t received what we ordered. I would not recommend Ashley Furniture to anyone looking for reliable support after the sale. If they manage to resolve this issue, I will change the review or remove it

Rios was great, she explained everything and answered every question we had

Jermel and Gilbert were amazing and very patient. Professional, courteous, and helpful. I have done the Homezone thing and been disappointed with the quality, but have used Ashley for everything since then and have loved everything I have bought. I will continue to do business with Ashley when they have exceptional staff on hand.

Excellent experience, Jermel was very informative of the products and showed great customer service.

Harry got me exactly what I needed, offered me the financing, and didn't push for the extra stuff I didn't want after I said no.

Excellent customer service! Thank you Jimmy for all the assistance. I’ll be back for all future purchases l!

Shelby was informative and helpful from the start.

Professional and timely delivery time.. just amazing that you guys came on the estimated arrival time, impressive

Salesman were helpful and went above and beyond to get all of what we wanted for a great price . Highly recommend this store . James Howard and Jamal were the ones who helped us . It was a pleasure to deal with them. They were both very helpful , personable and knowledgeable.

Your delivery guys did a great job. Treated my new dresser like it was their own. Thanks again Ashley!

Wonderful. Got a great cash deal on something that I wanted. Didn't have to settle for anything less.

Shelby helped me find the wonderful sectional and bed I have been looking for. 10/10

Quick, knowledgeable about product, etc.

Great staff......attention to detail.......listens to your taste and desires......

Best experience! Jimmy was so sweet. I got a great mattress and great Abilene recommendations. Shipped quickly and efficiently!

Waited three weeks for A sectional couch delivered? They were the wrong color and the wedge was a chair then told would have to wait another week to a week and a half had already sold old furniture due to that we had to find furniture ASAP as I am a disabled veteran. So we’ve canceled the order and we are still getting harassed daily from messages from Ashley‘s trying to do deliver furniture we do not want cause we already had purchased some couches from a store that brought them to us within two days

James made our purchase smooth and pleasant. I dislike shopping for furniture and this was a pleasant experience. Make sure and ask for James when you get there, he’s not pushy/aggressive lol!

Jonathan was exceptional! When I couldn’t find what I was specifically looking for in the store, he promptly pulled it up online and had me setup for home delivery. Fast, efficient, and exactly what I was looking for! Thanks, Jonathan, for your help!

(Translated by Google) My wife and I were delighted with the place, excellent service and availability for customers, the best thing is that there is service in English and Spanish, recommended (Original) Mi esposa y yo quedamos encantados del lugar, excelente atención y disposición para los clientes, lo mejor es que hay atención en ingles y español, recomendado

Great folks knew their product and not pushing the sale on us. Gave us time to look around and discuss options.

Good quality furniture, great sales staff. Overall a very good shopping, buying experience.

Harry the sales agent there at Ashley Store in Abilene Texas , was helpful and took the time to show me different types of rocker recliners and I found the one I wanted.

Shelby had great service and making sure everything to fit in our budget -Nathan

Everyone was amazing

Customer service TOP TIER. I first got helped by a Jermel? I’m sorry if that’s not the right name but he was so nice stayed with us the whole time while i took forever to pick what couch I wanted! Very nice as well as Ellia? I believe that was her name VERY kind helped us with the who process and well as Jonathan they all helped us with the entire process made it very easy and explained everything to me! Walked out of there getting a couch!

Well done Ashley Furniture in Abilene, Texas! Furniture shopping is not something I look forward to doing. After trekking to a variety of competitors (full transparency, I did not have a bad experience, that speaks to some good people in Abilene), Ashley's won me over with quality, variety, openness, and a willingness to make the transaction happen. They weren't too pushy, but also not too distant. They showed me cutting edge, mid, and entry level furniture, and treated me with the same excitement regardless of my interest and choices. Having someone appreciate the fact you're there goes a long way in my business (home mortgages), and I truly appreciate the effort by management and sales. Nice work, my new friends, nice work.

Extremely nice and helpful staff! Shelby took great care of us and a gentleman as well, I’m sorry I did not catch his name!! Both incredibly nice and attentive!

Want to thank Rios at Ashley’s for her great Customer Service helping me with my purchase on a new bedroom set! Her kindness and dedication to her job and customers is outstanding. She helped before in 2024 when I purchased my living room set! Rios should be recognized as a valued employee! Thank you Rios

Shelby and Rios were professional and very knowledgeable. They answered all of our questions helped my wife and I pick out the perfect sofa. They worked with us and brought the price down to within our budget and we left extremely happy! 10/10 would recommend. Definitely ask for either of them when shopping here.

They don't come back. When you walk in, they sum you up I guess. If they don't think you have $ they don't come over to help. They standing there in a group and watch you a few seconds in silence. Then they continue their conversation with each other. When I approached a guy for total price on a sectional he asked if I might be interested in all the pieces . I said I might but get me total cash price. ( Income tax time !! I was there with cash to buy !!!) He left .at least bout 10 minutes later ??? Where was he. Did not see him anywhere in there . Started discussing this with another couple of another race. They commented that their person got them at the front door and stayed with them. Hmmmm just saying. You can eye shop here definitely. Buying is another matter because.......they just might not come back . And isn't the first law of selling to never judge a book by its cover ? Don't they work on commission ?

Harry is welcoming and fun to work with. We are upfront and direct people and appreciated his straightforward approach; clear and concise. I will give Harry my business again.

James at the Abilene store was amazing! He was so patient with my elderly parent who needed a new chair but didn’t know what the best choice would be. He showed us several different chairs and types of chairs and waited for us to decide, even though it took until the next day to make a decision. When I went back to make the purchase, he remembered us and worked hard to get the best possible price. I want to stand at the door and refer all the customers to him. Delivery was seamless as well.

Harry Wagner helped me tremendously today.Helped me get just what I needed.Thank you Ashley Home Store.

Beautifully staged. Customer service was just right. Not clingy or bothersome but did check in with us throughout our searching. Very prompt with answering or getting answers to questions.

Great experience and lovely customer service. Very informative on the multiple purchases options processes.

Great atmosphere, great prices, and super friendly people. Jermel did a great job getting me set up with a new table and chairs at an amazing price! Would definitely recommend 🙌🏼

Very pleasant shopping experience

Taylor was very helpful & informative. The entire team was great from start to finish.

Customer service was 100/10!! Very nice workers and Very helpful!!

In store service - awesome. Customer support from the company after he sale - forget about it. We bought two $7xx chairs. When they were delivered, it was clear that one did not look very similar to the other. The base cusion sat like it was a used piece or missing support. Weakm and they are attached to the chair base so the whole lower piece would need to be repalced. We have chased customer service on this, sent videos and picture only to ginally get a "sorry, no return policy" response. We will nto be buying anything from Ashely, ever. Sad because the store people are great. But you better receive an item that is perfect, or have them send it to the store so you can asses it before accepting the item. EDIT POST RESPONSE - The number we were given for service was 855-645-2388. We have followed up on our ticket again this afternoon and pretty much chewed the @#$! out of your people and have been promised a call tomorrow. Based on previous promises by CS - we will see if that happens because we've heard that before. FOLLOWUP 4/28/25 - After 4 - FOUR! - chairs that were worse than the one we already have, Ashely is apparently on auto pilot. They just keep sending junk. Even the delivery people see the issues. We kick back the chair, then get yet another text with yet another scheduled delivery over and over. They refuse to offer a refund or discount - which by now would have saved them $$$ - so the options are to continue this stupid deliver junk/refuse loop or just give up. Customer Service = ZERO. If you choose to have anything delivered, choose "White Glove" ($$$) so you can at least send back anything unacceptable. Because door delivery = NO REFUNDS. This was NOT explained to us in the store when we opted for door delivery.

Great experiment staff was very helpful

James Howard was great! He was knowledgeable about the products that they had in store and online he was patient as we shopped around with two young kids in the store, great experience and was able to help us compare brands without being condescending or rude about any other stores in the area! 1010. Recommend shopping with Jacob and Ashley.

Great sales team very helpful and customer friendly would recommend to friends and family

Customer service is superb. The best I've experienced in a long while. Rios, Shelby, Elia & the managers are all very pleasant & attentive. My daughter & I originally went in looking to get her a new bedroom set. Everything went so well with the approval process being so quick & easy, I went back later that day and got a brand new living room set too. Absolutely recommend getting all your furniture from these sweet folks!!!

Areceli Rio was great! She answered all my questions and explained the sale. She was so polite and joyful; she made the experience easy and enjoyable.

As long as they get it delivered Wednesday next week the agreement will be excellent. But if they don't keep their promise and get it delivered when I needed it it won't be as good. Thank you Ashley Furniture

Great nice experience

Enjoy looking found what? We wounded purchased it and was told it would be delivered on the 21st of March. But I got a phone call Friday saying we will not. Be able to get it until around after the 25th of March. So now we do not get our furniture until the 28th of March. If you decide to make a change of this I will be going back with my money back.Thank you

Just one phrase better than to say to many:"I appreciated the way you welcomed the clients.

Found just what we wanted thanks James Liel for your help!

Fast and easy service! Taylor help my husband and I every step of the way 😀

Great experience. Great manager!! Exchanged pillows for another and a vase. Love everything!!

It was the greatest experience I’ve ever had in shopping for a mattress. Rosa, I think is her name she was awesome. She took her time with me. She was wonderful to talk to and she just made everything easy. Can’t wait to get the mattress home and see how it feels and we’ll go from there. Thanks, Ashley Furniture .

Best experience ever and it was all over the phone!!!!! I will shop nowhere else and with no one, my reps name was Araceli Rios her Nickname "Rios" at Ashley in Abilene, Texas her services is incomparable!!!! Amazing!!!!!!!!!!!!!!!🥰🥰🥰🥰

They did amazing job helping me pick out my new furniture would recommend them.

Today my wife and I went to Ashley furniture store and we were so pleased with the sales rep, Araceli Rios, who helped us around and gave her time to the fullest in finding right furnitures we wanted. She was so pleasant, friendly, and very resourceful in finding the right items we are looking for. She gave us the time to look around without feeling the pressure of buying. She just told us that whenever we’re done looking around just let her know or if we have any questions let her know. Her personality and professionalism really fits her work at Asheley!

We had a great experience! Thank you

Friendly and quick service

Salesman was very attentive and helpful, listened to what I needed and pointed me in the right direction!

I spent some time looking for some good furniture . I came to Ashley furniture and when me and my husband walked in we were welcomed in by Jimmy . Jimmy was absolutely the best working with along with Elia and Gilbert the general manager . Gilbert took his time to get us the best couch set . My husband and I are both satisfied with our purchase . I would definitely recommend getting your furniture here friendly staff and the best customer service . Thank you Jimmy , Elia , and Gilbert for everything .

Went in just to look. And walked out have a great sales experience from James Howard! Found the perfect couch for me and my family and I cant for it to be delivered next week!!

Taylor was an amazing sales representative who was patient and understanding and helped us get the best deal possible on our new dining room set.

James was so helpfully and easy to deal with.

Very busy this weekend in the Abilene store. We were greeted and checked on by Johnathan and he was very informative and interested in our needs. We preshopped one day then returned to purchase the next. It was a great experience and we will be repeat purchasing in the future.

AAA+++ 5 * rating to the two salesmen Taylor Cullum and Harry Wagner

Great customer service! Jim & Harry were knowledgeable, courteous, and listened to our needs.

Went in looking for a night stand. Rios was very nice and helpful in pointing us in the right direction. Once we found one we liked, Gilbert tried to work with us to negotiate a deal on it. We were close but unfortunately we couldn't agree on the numbers for a deal but his customer service was top notch. I appreciate his time and effort to work with us even though we couldn't make a deal.

Store was nice and clean, had a lot to look at and choose from. James was the associate who assisted us along the way and was really professional and informative of any questions we had.

We went in and found the perfect bed for our boy! Shopping with a toddler is never easy but we had a great experience and the purchasing part was an easy breezy experience!

Very friendly, knowledgeable staff

Super friendly and helpful staff. Gilbert and Jimmy are awesome. Got me a new bedroom set finally.

They were great

James was awesome. A little fast with the numbers but our son got what he needed/wanted for a price he feels he can afford. James is very personable and full of stories. Enjoyed our time at the store.

They go over and beyond to help you ask for RIOS!!

Rios is an amazing sales person… She read us very well and found the perfect set up for our Movie room… Rios is a great Asset to your company…!!!

Aracell Rios met me with a friendly smile, asked me a few questions and 15 minutes later I was a very happy customer. She could sell snow to an Eskimo and they would be happy.

Harry and Rios were friendly, knowledgeable, and respectful. Thank you for alll of your assistance.

Jonathan was helpful, patient and willing to work with us until we were ready. Great experience with our purchase!

James H. Was extremely helpful and honest. Did a great job of answering questions, providing insight on products, and even assisting in loading the furniture. Would recommend.

We had a great experience at Abilene's Ashley Furniture recently. Everyone was very friendly and helpful. We're looking forward to receiving our furniture in the coming week. If you are looking for new furniture, at a great price, we recommend shopping there. Ask for Harry! He was most willing to help us with information and purchasing. You can't go wrong working with him!

Jimmy is a wonderful man full of the love of God

Staff are polite and very helpful. Will definitely be returning for future purchases. Rios and Jonathan went above and beyond to help us.

Rios the representative for Ashley furniture was gracious and patient with my questions. She didn’t try to sell me on anything other than what I was looking for.

Customer service was amazing. The staff were friendly and James my salesman was incredibly helpful without any pressure. If you want a great experience and great price this is the store to shop.. I definitely recommend this store. I love my bedset!!

We had exactly what we wanted in our mind and Taylor was there to welcome and assist us through it all.

Great service and lots to choose from!

Great experience!! Jonathan was awesome! Can’t wait for my sofa to arrive!!

The Ashley's store manager in Abilene, Tx was friendly and knew alot about the products.

When entering the store I was greeted by James. When I told him what I was looking for, he showed me the section of the store on needed, them left me Lone to look. I had already researched a few websites and knew what I was looking for. When I fo I md the right item ND sat down, James came over to talk, but did not.push. I ended making my purchase, and setting the delivery date. I've never had an easier.time while shopping for furniture

Gilbert was a joy to work with! He listened well, solved every issue that I had. I will definitely refer friends to him and this place!!

Great staff, very helpful.

Staff was wonderful, professional, and courteous definitely will b back for more furniture

Had a great experience shopping at Ashley’s in Abilene Texas last night. Was greeted by Jimmy, one of the sales representatives when we first arrived in the store. He was very friendly and professional. He allowed my wife and I to look around at all the furniture and would check by on us to see if we needed anything and give us information about the set we were looking at, which was very helpful. We were also greeted by the GM, can’t recall his name at the moment, he wanted to make sure we were being taken care of and to let him know if there was anything we needed. As we were making our file decision the sale was completed by Rios who was also very friendly and professional. She helped ensure are checkout processes went smoothly. Was very happy with our shopping experience with everyone that worked at Ashley’s I would highly recommend anyone looking for a great shopping experience to choose Ashley furniture as their first choice.

Loved getting to browse with no pressure. Found what I wanted and they were quick to work on the best deal possible.

No one to answer questions.

The customer service at this place is just awsome from the salesman to manager everybody is just super kind, and go above and beyond to work with you will def. will be a costumer in the future!

Rios and Jonathan were so great! Thank y’all for so much patience and help!! Thank y’all for taking care of us today at Ashley’s furniture in Abilene

Very friendly and attentive staff.

it was a good experience thankyou

I came in to get a mattress with a pre approval from acima. The payments were too high so Rios suggested a soft pull that would not show on my report. I told her I didn’t feel it would work with synchrony. She ran it soft pull not on credit and I didn’t qualify. She then suggest doing the same soft pull with synchrony with my husbands info. Only that is not what she did. She did a hard pull from a company called tower loan which shows on my husband’s report. So very disappointing in the dishonesty with this company.

Everyone was so friendly and helpful.

Araceli Rios was great! Informative and helpful!

It was an amazing experience shopping at Ashley Furniture! The Sales person Rios was awesome she helped us with everything going thru the process was very easy. Jimmy was a huge help also thank you for the Amazing Service.

Jonathan , my sales representative, demonstrated exceptional professionalism and friendliness, which greatly influenced my decision to purchase a sectional sofa. Initially visiting the store for a casual browse, I ultimately left with a valuable addition to my home. James refrained from any pressure tactics, ensuring a comfortable and stress-free shopping experience. Additionally, Mr. Jim’s friendly demeanor and support for military personnel made my experience even more meaningful. I am thoroughly satisfied with my purchase and highly recommend James and his establishment to others. The prices were competitive and reasonable, making it an excellent value for my money.

Great service even when the bedroom suite was not able to be delivered within a few weeks they found another comparable one that could be.

Harry at the Ashley store in Abilene is absolutely amazing to work with! He was so knowledgeable and didn’t miss a beat on our needs and time frame! The whole staff was wonderful! Thank y’all for an enjoyable experience!

It was a great experience the sales representative was awesome worked with my wife and I very well and we walked out with a brand new loveseat can't do any better than that I will definitely be going back there again for more stuff for my home

Good customer service

James helped us get a fabulous new couch today! They really work hard to make sure you are getting what you want!

Good service

It was a great experience. The young man (James) was very nice, warm, and funny. Very knowledgeable about the furniture I was looking for. It made a difference in my choice of furniture. Thank you Ashley for having a great salesman like James. There were two other guys . The manager introduce himself to me, and another nice gentleman also came and introduced himself as well. All very professional. I will tell my friends about the service I received from your store here in Abilene. Thank you.

Rios is a wonderful salesperson. She did everything that I asked. If you are shopping in Abilene please give her a chance. You won't regret it. Very sweet and professional

Great people. The staff and management helped me get the couch we wanted with the financing that worked for us

I must have called 5 stores to get help in purchasing box springs. When I called Ashley, Jonathan was so helpful and kind that I quickly decided to purchase with Ashley. The process was easy and he stayed on the line with me to guide me through the process.

Everyone was very helpful and friendly. They really listened to what we were looking for and made sure to get it to us timely. We were helped by Kiera and then James who helped when we came back and Kiera was with another customer. They were both helpful and attentive and made sure we got what we needed. We will definitely be back!

Start to finish we had a fantastic experience with Ashley Furniture. Daniel answered all our questions and made us feel confident in our decision to purchase a couch and recliner with them. Will happily return in the future when we have more furniture needs!

Quick and responsive.

Rios was exceptional. I was so unsure of what I wanted. Rios was so patient and helpful. We found the right sectional. She sldo got her manager involved so I could get the best price. The manager was exceptional as well. Great experience.

I loved Rios' attention at the time of purchase. She is very attentive, patient and also bilingual. Always with the best disposition to advise. My husband and I recommend it.

I had a wonderful experience yesterday at Ashley. The young man. Showed me what he had in store and I tried several and chose one sooo comfortable. I know I will enjoy this chair for many years. Thank you Ashley 😊

Daniel and Rios were so helpful, friendly and easy going. Not pushy at all! Great deals and clean store.

Jimmy and the staff made our shopping an easy experience! Very helpful and professional!

Our last visit to Ashley was awful but we took a chance and went by again. Rios helped us and was wonderful to work with. She assisted us as we came in but backed off and let us look, checking with us periodically to see if we had questions. When we found what we liked, she came up with a reasonable price and options for payment that were helpful. She is a very good salesperson who we will use again.

5 stars for Ashley furniture home store Abilene Tx! The sales people are so very kind and understanding. Taking time to listen to the needs of the customer, going above and beyond! Thank you so very much!!!!! God Bless You All and Your Business !!!!!!

Our salesman Harry went above and beyond to make sure we found a couch that would fit our needs. I highly recommend this store.

Rios was absolutely incredible. She introduced herself and then gave us all the time we needed. We went in looking for two recliners and left with a recliner, sofa, loveseat, and Ottoman with her help. And love our purchase.

I had the best experience at Ashley‘s furniture in Abilene, Texas. My sales person RIOS was the kindest, most fast & efficient rep to making sure that everything got done that I’ve experienced in a long time. This is the type of service that we need in America and Ashlay furniture Abilene, Texas did it for me, the manager and the sales employees are great, thank you for helping me get the things that I needed and getting them done and the most efficient way you guys are the best !!!

Was helped by Rios. very friendly and knowledgeable, got us a great deal on the couch we went with.

This Ashley Store did an amazing job. Shout out to Kiera and Gabriel for helping me out.

Daniel's the man,a few complications on my end between banking and financing but we got through it

Harry did good, very respectful, 100% will come back to see him!

The store had several customers when I was there, but the manager and the sales associate helped me find what I needed. They we’re very pleasant and professional!

Never heard such bad things said about customers by two sales men in my life Caiden and Daniel were rude and disrespectful the entire time I was there, wouldn’t suggest going here if you value your time and likeliness

I have bought from Ashley’s here in Abilene several times. They never disappoint us. The staff is always great to work with. The employees Kiera and Daniel and the sales manager that I got to work with last week were amazing. They all took care of the what needed. We got our stuff ordered and got everything worked out. Kiera, Daniel, and the sales manager were absolute professionals. They are so sweet people and really know how to work as a team.

Horrible experience at this store and with Ashley overall. Was fast talked and misinformed about my purchase years ago. The same sales rep all but ignored me when I went back to the Abilene store recently only to find out I was lied to. The manager took my info and promised I would hear from them in a week or less, it’s been 3 weeks and they haven’t followed up.

Great place to buy some quality furniture. Jonathan was very helpful- despite the fact that the internet was very slow.

We had a good experience with Daniel, he was great sales person and made us feel welcomed. He smiled upon our initial first step in the door. Very detailed, informational and helped us to pick the right power headrest couch set in the dark gray that we would not have thought of. We are pleased with the outcome and purchase. Delivery will be in 3 days with delivery service and we are excited to try out the new set in our living room. Would recommend to family and friend!!

Chely Rios was amazing!!! Thank you!!!

It was amazing! Everyone there was so friendly and helpful! Jonathan especially, he helped me be able to not only afford what I need but he helped me make it a way to build my credit score up from 0! Forever grateful to Jonathan and the Ashley company! xoxo 💞

Jimmy was professional, knowledgeable, and courteous

Awesome customer service that made our purchase easy and stress free. Very welcoming and non pressuring team that made you feel right at home.

We came in and bought a lot of new furniture peices and they were supposed to deliver on Thursday but did not. Waited till Friday and did not. Buying stuff is easy, but dont expect them to deliver or keep their promise of delivery. When you make a buisness deal with someone they are supposed to keep up their end, this company failed miserabley at this and needs massive reconstruction so this problem dosent keep happening. delivery center failed and should be embarrassed of themselves. Not likely to shop here anymore due to delivery center and the way they do buisness and handle themselves. John and Jimmy and Rios were all fantastic in store but please address this so this dosent happen again.

Very pleased with the staff and help we received! They made the whole experience personal and that made our day! Looking forward to our new bed and our restful sleep! Thank you! And thank you Jimmy!

I swear to NEVER buy from here ever again. I never write negatively about something, because I am very forgiving and I understand things may happen. But the situation with this furniture store has gotten out of hand. Fool me once, shame on you. Fool me twice, shame on me... 2 years ago my husband and I purchase a furniture piece that took 6 months to arrive. We said we will never buy from them again. But two years later, after going around all the furniture places in my hometown and not finding what I wanted, we went to Ashley Furniture to see the nightstands. And sadly, I liked one pair. My husband refused to get it from them but I worked very hard to convince him to get them since they were the only ones I liked. BIG MISTAKE. We even talked to the saleswoman and mentioned last time we had a negative experience and she promised those two nightstands were in stock in Fort Worth. She said it will take some days, maybe a week to arrive. We believed her and bought them. Then the nightmare began, the day they were supposed to arrive, we were waiting for them with excitement. I had purchase some nightstand lamps and I prepare the room to receive them and was ready to enjoy them... but we never got a confirmation text. When we called, the person in the phone said that they didn't had them in stock and that they were arriving from China in a month. Sad and upset, we put our lamps away and waited for a month. TWO MONTHS LATER and we still didn't have the nightstands. We tried calling but no one could help us. We just kept seeing how the delivery date kept moving and moving. Then finally we got a text for delivery, I didn't want to get my hopes up. I said to my husband: "I will believe it when I see it". I took a day out of work to receive them. The truck arrived and the delivery guys asked where I wanted the nightstand. I mentioned there should be two and he said he only had one for me. After bringing it inside my house, I realized it was different than the one I have chosen in the store. This one had marble on the top and I wanted the all wood one. I told them I would rather keep it, at least have something... so I was forced to accept this one and like it. But now the problem was, where is the other nightstand!? After calling, they told us the other nightstand would arrive a month later. But that date kept moving forward. 1 week later, then 2 weeks later, etc.. FINALLY, they didn't move the date and it was supposed to arrive TODAY. My husband took a day out of work so we didn't miss it. He waited but no text arrived, finally he checked online and it says our delivery was CANCELED!!!!!!! and now it has been moved one month and 1 week later. They offered us $30 for the inconvenience. REALLY? At this point, I don't expect anything from them, but I know I will NEVER purchase from here ever again and I will tell everyone I know here to don't even consider this furniture place. It has been the most terrible experience to something I was really excited and looking forward to. I still have my one lamp waiting to be installed after 5 months of waiting. My husband let me have the one nightstand that arrived but he still sleeps with no nightstand. PLEASE IF YOU HAVE ANY OTHER FURNITURE OPTIONS, CHOOSE SOMETHING ELSE.

Great friendly sales people, great shopping experience!

Smooth transaction. Items were delivered within a week.

Great overall experience. Everyone was very helpful and easy to work with.

I Love Everything About my Experience at Ashley Abilene. The Quality of Furniture is there in both items the Instore salesman was Great. The only Negative I have is the $459.00 Delivery Fee after Spending $5000.00+ Cash with you guys. $150.00 is a fair delivery price going 15 miles and the time it takes to set it up..

Jonathan was patient and did a great job in helping me pick the correct sofa!

Our footboard is made of plastic apparently. Accidentally spilt acetone and thin airbrushing paint resolved, showing plastic. How much of my bed is actually wood?

Worst buying experience I have EVER had!! I will never buy anything from Ashley’s ever again and I will tell all friends and family to steer clear of this furniture store. Sales people lie about delivery fees, general manager lies about refunds, they forgot to deliver my furniture after paying obnoxious delivery price, then they finally delivered a broken chair!! So after 3 months, I have a broken full price chair and their customer service is nothing but a non human bot service so still waiting for the brand new couch to be fixed since they refused to replace it. DO NOT BUY FROM ASHLEY furniture!!!!!

Beautiful store with friendly faces. Very welcoming staff that are knowledgeable and helpful.

The staff were very helpful and friendly. As a team they were able to answer our questions.

Jon was so helpful with making my couch purchase so easy, walked me through the steps on purchasing and financing. Quality non-pushy sales man!!

Ashley delivery service sucks. They want to deliver why people work,they think we can sit around for 3 hours waiting for delivery. What they don't tell you is that you can't set a schedule at your convenience, it's at their convenience and their times in the am hours. This sucks!

Found exactly the chair I needed for my mom. Staff was friendly and helpful.

Excellent service. She was friendly, kind and professional.

We were greeted by multiple friendly store employees. They were eager to help us with any questions we had and helped us buy our dream couch set! We were incredibly happy with the quick and easy process and were in the store for less than 30 minutes. We always choose Ashley’s furniture for our furniture needs!

Chris made our shopping experience spectacular!! Rios was also great at accommodating us and our refund.

Was very nice. Everyone was so helpful. We really appreciate Jonathan for all his help and we had fun.

My friend and I had the best experience today at Ashley's Furniture store in Abilene, the two store personal who helped us get the best bang for our bucks. Not only did they make us feel like important customers but like friends. Thank you both for being so kind and helpful. I will certainly tell my friends about the 10 plus service experience at Ashley's in Abilene Tx. Dorthey

We had a wonderful shopping excursion at the Abilene TX Ashley Home Store. Jonathan Villebrun and Rios helped me make my friends dream home come true. They are awesome people who listen to your needs and guide you to what you want. No high pressure sales at Ashley, they were so pleasant, giving what discounts they could enabling me to be able to purchase what was needed. Could not ask for a better experience.

Great service with Jonathan!

We had a fantastic experience buying a mattress at Ashley in Abilene. Sam & Rios were excellent and fun to buy from.

In mid April my husband was due to have heart surgery. One of the follow up instructions was to sleep in a recliner. Unfortunately at the time we did not own one. After reviewing the local furniture stores we decided that Ashley had the best selection. We looked at their selection and another stores and quickly returned to Ashley. The clerk was so friendly and when we mentioned that we had a time constraint she went out of her way to get the chair delivered before the surgery. Ashley Furniture will be the first place I look if/when I need a piece of furniture.

Great work. Solid help from Samantha.

Went to the Abilene Ashley store and was promptly greeted by Ty. We were very specific as to what we were looking for and Ty showed us everything that met our needs. He was so nice to show us what the tags on the furniture meant and let us look for awhile. He eventually showed us a different material than what we asked for and we loved it! He was just amazing at hearing our requests and any concerns and so willing to work up prices as we changed our minds or added other products. He was patient and kind. We left so pleased with the whole experience. We’d shopped around and Ty at Ashley’s treated us the best!

WORST Customer Service ever I hope this is public the supervisor for online purchases didn't respond to my issues, the sales associate lied to me told me to text him when I did he seemed not to know who I was very unsettling I still get emails I've blocked them but there still coming to my Inbox

Wife and I had a great experience today looking for new furniture, Ty greeted us very enthusiastic to show us around for living room furniture and explained all the different grades plus discounts… After about an hour looking we nailed it down to two different sets.Ty gave us all the details and differences between them plus I asked him many questions as he answered all of them. We are very pleased with our new furniture and can’t wait to get it home. Ty was so eager to help and amazing to work with…Thank you !

Super patient, super helpful

My Mother and I went in to buy her a new sectional!! Daniel was our salesman and was very knowledgeable and helpful!! He did a great job and helped us get what would fit perfectly in her space!! From measuring to paperwork we had a great experience and Rios the manger helped us as well!! I would highly recommend this store to anyone looking for new furniture!! The quality and over all look of Ashley furniture is beyond our expectations as usual!! Keep up the great work!!

I stop by to look for a printed chair and dining room table your Specialist Samantha Penner was great with help me find what I was looking for she went over and beyond.

Nice people excellent service

Staff quickly helped us with our purchase.

Beyond friendly and beyond helpful staff and management. Couldn’t have asked for a better experience.

Daniel and Jonathon were friendly, not pushy, and very helpful and knowledgeable. Definitely made the buying experience positive

I was very pleased with the service. They went out of there way to make sure everything was perfect.

A great experience. The salesman and manger there were very polite and knowledgeable .

Ashley Furniture in Abilene, TX was SUPER helpful in dealing with an issue that had nothing to do with their store. They went above and beyond trying to help me with a transaction that had happened in another state. We will definitely use the Abilene store again.

Daniel was very helpful knowledgeable and wasn’t pushy at all. He answered all our questions and did a great job

What a great experience! Jimmy is such a great salesman. Our family thanks you for the nights we won’t remember.

Ashley’s has good deals and great customer service.

The service was outstanding. Chris is amazing 😀😀😀

Chris was very helpful and easy to work with.

Excellent choice in furniture, great prices and variety

Chris led us in the right direction and then my husband and I shopped. Once we were ready Chris helped us with the purchase and set up the delivery. It was a very pleasant experience.

Chris did an awesome job. Was not pushy but answered each and every question. My kind of salesman. Thank you!

Daniel our sales guy was amazing and his manager Araceli was outstanding!!! We had been to 3 different places before going there and we were about to give up because it didn’t seem like the other stores were interested in helping us and when we got to Ashley’s we not only received outstanding customer service but great prices!! We will definitely go back !!! Go see Araceli and Daniel at Ashley Furniture!!!

The sales person did every thing possible to make my shopping experience a wonderful one .

Darren was very helpful and showed us several options based on what we were looking for. Ultimately, we walked out satisfied. Great customer service!

Darren was great and extremely helpful!

Fast service let me shop around and then can back and checked on us and before I knew I decided to order my new bed and I can’t wait till it gets delivered

Ordered me the wrong item TWICE and made no effort to fix their mistake.save your money and go elsewhere

Chris and rios were absolutely amazing and they were super helpful and helped me and my wife get some great stuff for our home thank you guys

I looked online to find the product I wanted. I went to the store, and Daniel greeted me as I walked in. I asked him about what I was looking for. He directed me to the area. I didn't find what I was looking for. So I pulled up what I had looked at online. Daniel went, and got a supervisor, and we actually found a better item than what I wanted. I don't remember the supervisor's name. I think it was Johnathan, but I could be wrong. Overall my experience was excellent.

Excellent customer service and assistance with my home furniture purchase. Rios and the team were helpful including the floor model furniture we needed to pick up.

My wife and I came in looking for a matress and we were blown away. Chris helped us find one that both of us felt was just the perfect one. When we were finishing up with the paperwork, Rios, Johnathan and Ben really made sure we understood everything and if we had any questions they all made sure everything was taken care of. This experience has made sure we will come back to shop more.

Special shout out to Rios, Chris, Ben, and Jonathan for making mine and my husbands day on our 10 year anniversary!! We couldn’t have imagined walking out the door with the amazing deals and customers service y’all gave us! I can’t wait to shop for more furniture to complete my home. Y’all truly made our day even more special. Thank you ❤️

The members were all very friendly and helpful without being pushy. They listened to what we needed and directed us to choices in all price ranges. With a long retail background I can say with confidence they wanted us to be pleased with the purchase no matter which one we chose.

Sales staff was very helpful and friendly.

Jim Lail the salesman was very friendly Knowledgeable! Good inventory! The store is set up very nicely!

Jonathan was delightful!

Overall experience was amazing even after a little understand with the representative the manager made it right ! Will definitely recommend and go back to get more items from here !

Customer service was A-1 Go see Ben or Jon and they'll get you set up with whatever you need

I was apprehensive coming to the store since our last experience a couple of years ago wasn't that great. However, Jim, Rios and Chris made our whole experience painless and wonderful. They were courteous, attentive and answered and address all the questions and/or concerns that we have pertaining to the sale. Overall they did a magnificent job in customer service.

Daniel was outstanding and would highly recommend! Everyone was as nice as could be and made me feel so comfortable being in the store.

Prompt service

Ashley Furniture has a great selection and works with pricing. Let me just say, we have never been SOLD a vehicle OR furniture. We always know what we want when we go to a dealership or furniture store. We like to use our eyeballs and fingers to see and feel the different options. We almost left the store because the associate was so extremely pushy when there was literally no reason to be. He would not give us a moment to discuss our options in private and the overt, cliché salesman bit with the giant “salesman of the year ring” in our faces was almost too much for us—could’ve been a Saturday Night Live skit and we wouldn’t have been the wiser. We plan to continue shopping there, but the thirst for the sale was downright comical.

Good selections.

Nice experience and had exactly what I wanted!

The people are very friendly and helpful and understanding

My daughter and I were immediately greeted with a warm smile and hand shakes from Jimmy! He and his team were all professional and knowledgeable. All my questions were answered and they worked with me due to my schedule, to ensure I received the best customer service. My daughter enjoyed our visit to the Abilene store so much that she didn’t want to leave, lol! Chris was the guy on the computer and the phone every step of the way. He was also amazing! I’m only allowed to give 5 stars but my daughter disagrees, she’d like to give the folks at the Abilene store 100 STARS! Thank you both for your time and we look forward to seeing you again soon!

Everything at the store was very good and the store personnel were very helpful and took care of all my needs.

Excellent sales staff. Very friendly but not pushy at all. Huge selection and the product we picked out was in stock.

Great furniture with great deals !!!

Darren was a very big help with every part of our shopping. Very knowledgeable and cheerful. You can tell he loves his job and people too.

Chris was very nice and informative. The old guy (George I believe) was too pushy for my liking and made me feel anxious.

Friendly staff!

Customer service was exceptional. Jimmy was great at explaining what I was looking for. And how the sofas were made. Iam so sorry for getting the name of the women who help me and my sister. But she was really really great at helping me pick out what I wanted. And she got all the paperwork together for me. Over all when iam in need of something else I will be back.

Love Ashley and this location is great! We’ve bought all of our furniture here for the past 5 years. The assistant manager is amazing and sooo helpful!

The staff was great and we was in and out of there in time I would recommend them to anyone looking for new furniture or bed

Love shopping with Ashley's

Everyone was really nice and professional.

Rios helped me and she was amazing, she made this part of the moving process for me so easy.

The store manager (Rios) and the salesman (John) could not have been more helpful, knowledgeable, patient, and caring. The furniture is beautiful. The store is clean and roomy. The atmosphere is friendly. If you have any furniture needs, do not hesitate one minute to visit the Ashley store in Abilene!

Everyone was great but Chris and Jimmy really stood out! Great crew and very nice manager. We will continue to get our furniture at Ashley's.

Great selection and prices (Big CLEARANCE event). Sales associates are not pushy either. Will come back! Been to Ashleys before in another part of Texas and had great customer service too.

Our Salesman was Darren McCabe and he was very informative. Darren was not pushy but readily available. He was well groomed and polite. Our overall experience from our purchase was that we left with no regrets👍

My sales manager was so awesome I bought a coffee table and 2 ends tables. First time in this location, loved the variety of furniture.

While shopping for a new bed, the customer service was great. We ended up purchasing a bed and two dressers.. there was a promo that advertised a free Playstation 5 with purchase over a certain amount.. our salesperson informed us we only had to spend another $82 in order to redeem that promo to get the PS5 and we ended up spending a little over $4,000. A couple of days later we were informed the promo wasn't valid, in order to make it valid we had to do redo the whole process, okay no big deal... which led us to redoing the process 2 more times due to computer entry errors. Today, we were notified by a second party that our whole order was cancelled by the store and we would have to redo the process again for a fourth time and I'm not sure why?? At this point, I do not care about the PS5 and we have yet to hear from anyone that works at Ashley about our order. So because the employees in store didn't know the stipulations of the promo our whole order was cancelled. Did we want the PS5... of course, but we didn't go in there with the intention of leaving with any sort of prize for buying furniture.

Our sales team was lovely and we bought more than expected HOWEVER, I was very disappointed in the ‘corporate policy’ that said we did not qualify for the free PlayStation after spending almost $5k. The store manager claimed it was a corporate policy that rendered us invalid to qualify for the promotion, but I saw it as a corporate ‘bait and switch’ where the signs posted did not match the policy in the store. I am considering canceling my order now and going to another store to order the furniture.

Rios was great and so was the Sales person. I might be interested in the chair that matches.

It was a pleasure doing business with you..Thank you so much I

Wonderful experience. The knowledgeable saleswoman Areceli Rios, was polite, professional, and funny. This type of customer service is why I shop at Ashley.

I had great service and was taken good care of. Completing the financial process was fast and easy.

Amazing service. Rios was awesome she was there to help but not up our butts . Made sure we were comfortable with what we were getting and made sure to explain everything and answer all questions even ones i didnt know i had

James Lail was helpful and very friendly

Chely Rios awesome thank you oct 21 2023 this gal awesome git us what we wanted didn't force us waited until came back helped us get my couches these folks are awesome abilene I recommend any to go to ashly furniture great people thank cheky Rios we are happy custermer that reason I give her 5 star very satisfied

Our salesperson Rios was superb. We keep coming back because of the honesty and excellent customer service we experienced. She will be bend over backward to make sure her customers ate taken care of. Highly recommend! We will be back!

Araseli was an amazing salesperson she was not pushy she allowed some time to think about our decision. Araseli is a great asset to your company. We will definitely be back if she is still there. Only 1 other person greeted us and just said hi. Araseli was very attentive to our request and helped us find what we wanted.

Sales people creeping up on you like vampires. No thanks. Also when I did buy furniture from this place it took almost 5+ months to arrive.

Friendly and knowledgeable staff!

Friendly helpful service, not pushy at all

Very friendly, patient, and helpful!

Incredible customer service! 5 star service all the way.

Felt very welcomed, And the employees were very helpful. I'm looking forward to doing more business with you. Thank you 😊

I'll start by saying I have had decent experiences with Ashley furniture in the past. But there is one salesman that is ridiculous. Talks at a rate of 90 mph. Bounces around customer to customer like a kid with ADHD, which meant he couldn't answer our questions we had. Talks about all this success in business he's had making millions, ok great, calm down and sell me a sofa... I knew he was full of it when he completely fabricated a story about he and another worker helping another local restaurant get started. He didn't realize I knew actual owners of the restaurant. Lived here most of my life. i know a few people. ;) Had to chuckle about it, but don't see myself going back. Went and got what we needed from another company. I'm not naming names, but if you see this, cmon. You know me. Do better, be better.

Salesman answered every question with knowledge about mattresses and foundations

Araceli Rios was very helpful and kind. Impressed with the selection.

Darren was very helpful with helping my daughter find the bedroom furniture she was needing. I really appreciate him taking the time to help me help her long distance

I am only giving 5 stars because of RIOS excellent customer care. Rios goes above & beyond to help her customers get answers to their questions. The Abilene store itself could & should take notes from Rios. Once the sale was made in the store they no longer care. But Rios has been a blessing! Team RIOS!

The salesmen are very pushy and tacky and will lie to make sales (or are up knowledgeable to tell untruths). My salesman bragged about how much money he made and was incorrect about all aspects of delivery. The delivery itself was easy after I worked out all the incorrect bits the salesman told me, and the furniture in the end is nice

Are cell Rios was the one that helped me , She was awesome, She is an awesome sales lady, Thank you

Rios was amazing. She made us feel like we we’re old friends and her customer service was above and beyond!!!

Huge Selection of Furniture!! No pressure sale!! Walked around found what we wanted and it was all on sale!! Staff were very friendly and professional!!! Thank you Ashley!!

Jimmy was great lots of enthusiasm! Do wish there could of been more solo time without someone there but he was a great guy and I did really like him and the whole staff was very personable and very helpful love the couch we got

Our salesperson was kind and attentive. He listened to us describe what we wanted and searched for the items that may match. He also suggested items on sale or clearance! He was truly there to help us get the items that fit our lifestyle and the size of our home. There was no pressure to buy anything and we were not redirected to items we didn’t ask for. It was a pleasant experience.

Had a bit of a communication glitch, but got everything worked out the following day. Delivery is scheduled sooner than expected, so I’m very pleased with the experience.

Great service! The salesmen were very polite and not pushy.

Ordered the couch I wanted over the phone, very convenient!

Very pleased l ended up buying a bedroom set a livingroom set and dinette the gentleman that helped me was very friendly and kind and went out of his way to help me and l met two managers they were very helpful too thank you guys l will definitely be back

Rios was very knowledgeable about the furniture and financing options.

Logan and his manager were awesome to work with! Great experience!

Ms Rios provided great service!

Very pleasant ☺️

My husband and I were on a mission to purchase a sectional for our home. We arrived and began inquiring from salesmen Jace and Jon. They were an absolute pleasure! They showed us items that aligned with what we were looking for and did not make us feel pressured at all! They both knew when to give us the information and then give my husband and I time to talk about it. Although we decided on a couch from a different furniture store, both Jace and Jon were kind and understanding! We did end up purchasing an outdoor table set and they were still an absolute pleasure!

Logan was so patient and helpful. He knew when I just needed to think about my options and gave me space.

Everyone was very helpful. Smiling faces and good energy!

They were very helpful and the service was great!

I looked at my own pace for the furniture I was interested in, didn’t feel pressured, took my time over several days to decide for sure what I wanted. The sales person I originally talked to when I went in the first time helped me complete my purchase and was very helpful and friendly.

Very pleased! I was greeted right as I was walking in the door and the process was very easy and smooth.

I appreciated the salesman giving me space to look. He was watching by the way he popped up after I looked around. Glad you had items ready to get right then. Much better experience than times before Thank you Bonnie Wall

Everyone there was so helpful and truly genuine ❤️

The staff was very helpful

Staff were very helpful, and very knowledgeable about the product. Very positive experience.

Beautiful store and I was greeted quickly after I walked in. Large selection of furnishings and decor. Friendly and helpful staff

Will never shop there again! Horrible customer service by Chris! Purchased a recliner and then waited for it to be loaded to my truck, then was told I would have to load it myself. Chris said it was not their responsibility to load items once purchased,.

Outstanding customer service! We are thankful for Araceli’s Rios help and assistance.

Jimmy and Charlotte were amazing! Great experience!

Jimmy and Chris were great and very helpful!

After a few wrinkles with our purchase of furniture, the customer service team stepped in and went above and beyond to help us. We love our new couches and are so grateful for everything done to help us.

I am so pleased with the experience as a whole, and the ease of finding my new furniture. Chris and Jimmy were wonderful. Chris was so helpful, attentive, and on task. He made finding and purchasing a breeze, and cut out any/all complications that typically arise in this type of purchase. Jimmy is so kind hearted and full of life. He made the experience fun. I appreciate both of these men for all help provided yesterday.

Best Ashley home store ever. Had the best experience there. The best salesman I’ve ever met in my life named Jimmy somehow sold me a bed which I don’t even need, not in a bad way but he’s great, I honestly think I’m going to go back just to hang out with him. 6/5 stars

Friendly & genuinely cared for your wants & needs.

Top Notch! Jonathan and Chris were great to deal with. Very happy with the whole process!!!

Bought a rug from Ashley. Sales today very friendly & professional.

Salesman was great at talking us into a sectional, but we've been having issues with it nearly since day 1. We've been waiting months for a repair and now that I've taken a half day off work, they can't come. In fact, they won't be out for another month. After calling the warranty department they stated that there is nothing they can do about it. I'm beyond frustrated. I spent WAY too much on a couch that's just falling apart. After multiple phone calls and trying to rearrange my schedule to fit theirs, I get the response that "it's not their department" (from EVERY DEPARTMENT). Definitely not worth the time and money that it has cost me.

Ashley is amazing with anything she makes! I can show her a picture, and boom she’s created it for me!

Was greeted promptly upon entering the store. Jimmy and Chris were very attentive and friendly. Great salesmen who sure knew their business. Had answers to all my questions on furnishings, purchasing, and delivery dates. I had a great experience. I would I highly recommend this store if you’re in the market for new furniture. Nice selection and great customer service.

Went in looking for a certain type of table and the had it in 3 different color types

Jon & Jim were great at customer service. Jon helped us find just the right piece of furniture that we were looking for. Thank you

Update: Y'all let me tell you Harry is the man! I initially had given this Ashley's a 1 star and sworn to never return. However, we were trying to find a new dining room table and my SO sent me off to Ashley's. Harry greeted me as soon as I walked in. He was attentive, accommodating and mostbof all super patient. We purchased more than just a table. The entire staff and their managers were amazing. I don't know what's changed in the last year at this store, but the culture is so much better. I can't wait to go back for my bedroom set. Thanks Harry! I never give one star ratings; however, I have never felt discriminated against until walking into this store. We have 2 houses, one in Austin and one in Abilene. Our intentions were to use Ashley's to furnish our home in Abilene as we did in Austin. I walked in and was not greeted by anyone. I walked around for 40 minutes and was NEVER spoken to. Several others walked in after and were attended to. I found a woman sitting in the very back and asked her for what I was looking for. She pointed to 3 directions and NEVER got up or called for any assistance. I understand not hovering over customers, but not helping is different. I eventually walked out, but Im sure no one noticed. Truly very sad experience. Do better Ashley's.

Wonderful service-Efficient, friendly, and thorough.

Great people to work with and a nice selection at a good price. No delivery was a bit of a challenge but we managed.

Very helpful and knowledgeable, lots to choose from.

Good product ! Delivery guys very professional . Down side if any we had to wait 8 weeks for delivery.

Such a good experience! I had decided a few months ago to buy furniture and I just had not gone to pick it out. I heard they had a sale going so I planned a trip and saw exactly what I wanted within a few minutes. Walked around about 20 more minutes but already had decided. Purchased on Monday and delivered on Friday. Beautiful and I love it!

Jonathan provided his expertise to make the experience very smooth and straightforward. Told us the furniture would be delivered in two weeks. That was on 6/1/23. It is now 7/26/23 and no delivery date set. Started as a great experience but now I just want to get it over! By the way, payment made in full at the time of purchase. They have the money - I’m missing furniture.

They were so helpful!

You send cards for 50 dollars then you don't honor them. I will never purchase anything from you guys again! I will travel out of town where we are treated nicely.

Friendly and clear service.

High pressure sales people Relentless Won’t leave you alone to try to experience the furniture pieces No customer protection No returns - only exchange with 72 hours only High prices Class action law suite for pricing changes to represent fake discounts And finally uncomfortable furniture

Salesmen were great but in the end I am not happy with how they have done us. Overcharged us on chair which was not the amount we agreed to. Also charged delivery fee for item we got ourselves at store. Been trying for almost 4 weeks to get this taken care of and keep getting the run around. My advice is not to go there. I will never go back there. I have contact cooperate office now so lets see if they return my call. I just see that you replied to my review. I did not see where to reply to you. I have tried to reach out and work with Aracell Rios. I keep getting the run around that someone should be contacting me. No one has. I want someone to get this corrected and someone to call me from cooperate office.

We were not pressured by a sales person, just offered assistance of we needed it. Johnathon was great! Led us to purchase some zero gravity furniture that will help our backs! And it's beautiful. Thank you!

Took the time to listen carefully to what you wanted . Then told you all the different ways of financing so you could choose what is best for your situation Great in overall experience .😀

Nice people in good help.

Wonderful selection to choose from! Very helpful staff who don’t mind if you bring your littles! Very welcoming atmosphere! Would buy form here again in the future!

Awesome service, thank you!

Had a lift chair sent to my mother in Tx. I went to the Ashley store in my hometown in NC to see the lift recliners avail first, chose one, then called the Ashley store in mom’s hometown in Tx to place the order. Had a very nice sales associate that assured me of the delivery details and time. Mom got her chair yesterday and is very happy with it!

Everything is way over priced !

Jonathan was knowledgeable and helpful, not pushy in any way. Gave us time to decide

Rios is amazing. Beautiful personality.

My salesman was Badge. I went in just for a mattress purchase. While looking I just browsed other furniture of interest. He took the time to explain to give a full presentation on each piece of furniture I looked even tho I wasn't there for anything else. He was great on educating us on everything and know all the features and options the furniture pieces had. He was very patience and most importantly, he was honest and gave direct answer to questions. My purchase budget expanded an extra $700 then my original budget based off the comfort level He gave my wife & I. I went to 5 other furniture stores before and all I got from sales associates from most expensive to the least expensive but no idea what was the difference. Coming from a sales background, I was very impressed and will be back yo get new furniture for the house from him and willing to spend more because of the education from his presentation. VERY SATISFYIED!

Really nice folks working at this store. Very helpful and informative. Great experience over all. Would highly recommend shopping for your furniture needs at this store.

Salesman provided great service in helping me with what I wanted and at the price I wanted.

Come visit us, we are here to serve you.

Awesome staff! Take the time to look for what you're wanting in style and price. All staff friendly and attentive to your needs/wants. Great customer service!!

Rios was our sales person in December of 2022. She informed us our furniture would arrive no later than February. In January we never get the call about our furniture so we call Rios who informs us she is now assistant manager that customer service says March she has no clue. As manager u should know what's going on with ur orders especially the customer u sold to. The customer service set up March 1st then never showed. Then said they would have to reschedule for March 15th. If you want a nightmare go to Ashley's in abilene. The manager Charlotte will not get things done correctly. Now we have battery issue from day one and neither of them are trying to fix the problem fast. 300.00 down the the drain. Save money go to gallery furniture they save u 500 to 600 off ashley furniture I learned this. I will never buy corporate again.

Rios was great! Very helpful and fun to visit with! She dealt with all my ifs ands, and maybes and didn't mind at all. Can't wait to get our new sectional home!

Sales men wouldn't leave us alone.

Araceli was awesome, helped me get a good deal on furniture I found and loved! Go down and see her at the abilene store.

Great customer service in store

I had a great experience buying a sofa. They helped me pick the right sofa plus they helped me with financing the purchase. I will come back for a dinner table set. The store manager is super friendly and the sales associte that helped me as well.

Rios was phenomenal she knew her stuff and I was surprised that she has only been there 2 months will definitely send my friends to her. And when we come back we will only use her. She did everything she did to help us went above and beyond our expectations. She is very knowledgeable about the products and made me feel comfortable talking to her about my needs and expectations. I love you RÍOS!!!!!! XOXO Bri and Marcus

Great service, and my mattress was here and delivered in less than a week.

Nice store, Sales people were not pushy and allowed us to look, found what we wanted at a good price. Would definitely recommend and will return when we're looking for furniture.

Everything was great! The only thing I didn’t like was buying that much delivery should have been free!🤷‍♀️

Excellent service! John was very helpful and professional. Great quality products, and huge variety.

I apologize. I clicked wrong button. Everything was good

The sale staff were super friendly and helpful. We have purchased from Ashley before and it’s always a pleasure to do business with them.

Maria was amazing. The entire process was enjoyable!

It was very informative and the staff was very detailed in explaining information to me. I would highly recommend them.

Chris Cowen was the first to greet me as soon as I walked in the door. He was professional and knowledgeable. He went above and beyond to help me find exactly what I was looking for. Kudos 👏 👏 for excellent customer service!

Great experience. My CSR, Chris Cowen was kind, knowledgeable and efficient. He is the reason we've been shopping there for so long.

Friendly attentive service. Great selection of merchandise. Great experience.

The staff was very nice and and the store was very well stocked with very nice furniture we loved several pieces there. We got a very good deal on a new bed. The manager helped us get exactly what we wanted at a pri e we could afford. I highly recomend Ashley furniture in Abilene Tx if your looking for a good deal on any kind of furniture.

The lady that helped me with my purchase was great. Very knowledgeable and made sure I got the best deal. But the RUDE salesman who kept calling her away from helping me to fill out paperwork for his mattress sale was unbelievable. The lady was called away and I was left sitting mid purchase for around 30 minutes. She came back and we began to work on my purchase again when believe it or not, the same man shows up tells her he has another mattress sale and needs her to come help him again! This time she told him she needed to finish my transaction to which he replied. I can wait maybe 5 minutes for you to finish but I really need you now. I guess my money wasn't worth the same as HIS customer's money . I asked is he your boss. She stated that he is not a boss. He has just been here a long time. The way he made me feel as a customer indicates it may be time for him to go! Oh and by the way, I have been a customer service trainer for several corporations over the past 25 years or so. His cutthroat method of sabotaging his coworkers sales to promote his own if archaic and off-putting.

Beautiful furniture and great customer service!

Went to check on furniture order while in the state with a friend. Service was very friendly and helpful. Workable in price due to the quantity she was buying. Didn't experience pushy sales people.

They were very polite and friendly and helpful..

Went to Ashley tonight to see if the living room set was still available that I looked at a month ago. I went it and sure enough they still had the set I was really wanting and the sales person came over and told me they had a 30% off sale. So I couldn’t pass up nearly 2 grand discount and they had the paperwork fixed up really quick and worked out all the details that fit my budget and are getting it delivered before Christmas. They were really fast and friendly and the protection plan they have Is really great if you don’t have claims for the five years you get your money back. I definitely recommend going and checking them out if your looking to buy furniture.

Sad when a furniture store tells you if you want to see what they have in stock to look online! No ma'am! I want to see, touch, feel and make sure it's right for our family. Thanks but no thanks!

good person with the right information

Great service and employee's are very friendly and informative

They were friendly and did their best to give me the best deal.

I enjoyed shopping and looking around at Ashley’s furniture store. Very nice people that are very helpful and I cannot wait to get my chair.

Wonderful atmosphere, great customer service! Abraham was a big help with the selection and buying process of our new Dining Table set! Will definitely be back for future purchases!

I walked in on yesterday all to just "wish dreaming" and to only just look... I was approached by Chris C who was EXTREMELY helpful... Not pushy and just let me be... As I was getting ready to leave I decided to just take a CHANCE and it was a BIG one give it a try to see what comes back... I was prepared and okay with the results... Chris came back smiling away and said I have great news!!! That's all she wrote 🤗💫 Thank you Chris for a wonderful experience. I will definitely be a continued customer.🤗💫

I mean if you want to get ripped off and scammed and everything you use Ashley

There was a very good selection on sale and all the sales people were very friendly without being pushy. Very helpful and professional. Manager was walking around helping with questions and a smile!

End table was beautiful and was no problem to assemble. NICE

Good selection. Very friendly help. Ordered furniture.

We ordered furniture the week of Presidents’ Day. We were told delivery April time frame ( which seems crazy) but we agreed. The delivery date got pushed to May then July. So we cancelled. Long story but we never received the furniture and were basically sold furniture that they could not get. Whole experience was terrible. Won’t be back.

We love this store however it would be nice if we could walk in without being smothered by a particular salesman each time that we go in (not going to put his name here). I understand it’s their job to make a sell but if we state that we are just looking around more than once and still get smothered… We just want to leave. Not to mention the salesman was not even the person that greeted us this time. The poor girl that greeted us was probably being poached by him. Being asked what my credit score is during a “5 minute” life changing demo of a mattress is annoying and is the reason why I told my wife to get up when we were 17 mins into the “5 minute” demo. I don’t care if you sold 1 million worth of sales last year on the mattress… what does that have to do with the life changing demo? He mentioned it like 4 times in his sales pitch. Who cares dude? We are considering buying couches from here soonish but I really hope I am not smothered with sales tactics when we are trying to make a decision. Some customers just want to be left alone people!

Ashley's is absolutely worthless. After our experience they definitely deserve a brick through their window. Never shop with them. To start they delivered the couch to the completely wrong address in the wrong city. Then refused to deliver the whole couch to the correct address and made us wait a 2 more months for just half of the couch to arrive. We had ordered two extra pieces to go with the couch, but was not sure if we would need them and we were told if we didn't need them that they could be returned. Well then we had to wait 3 more months for the rest of the couch to be delivered to find out that we didn't need one of the extra pieces, but then we were told that we couldn't return it even after all of their mistakes and having to wait for the whole couch just to find out we didn't need the extra piece. Customer service was zero help and so was the manager I spoke to. I wish I could give 0 stars.

Michelle was AMAZING! She was professional, extremely knowledgeable and most importantly very friendly! I will definitely be back and will ask to work with Michelle again!

Do not buy from this company! Ordered a bedroom set on 26 Jan 2022, and still have not received the entire order…it’s now September!!!!! Spent $4K and I now regret it. Staff and delivery drivers are respectful, however that does not help the fact I’m waiting 9 months on a very expensive purchase. They will call me back tomrrow to reschedule the headboard for the 5th time. Again, do not purchase from this company unless you can walk out the door with your purchase same day.

Besides the long wait (over six months for a dining table), poor customer service (delivery time was scheduled and then they called to schedule delivery again on the day it was supposed to be delivered then the rep told me the first scheduling was approximate even though I had multiple text and email confirmations with them with a date and time saying it would be delivered), when the table was finally delivered a week later than originally scheduled, the delivery people hadn't secured it in the truck and my husband overheard them cursing when they opened the truck and saw the table had fallen. Then they brought the boxes in and tried to rush us for a signature, my husband insisted on opening the box first and the table leg was broken and there was an approx 20 in scratch across the top of the table. Still don't have a replacement table. And customer service keeps telling us they'll call back with more information, but they don't.

I found the perfect sofa and dining table. However, when I tried to make the purchase, the store didn’t accept debit cards as credit cards. When I explained my card works as credit card for high dollar purchases, they advised their store doesn’t allow credit card option for debit cards. First time I encountered. After going two days in a row to try to purchase, they did not know what to do. I had to go somewhere else and get a less preferred items. Hopefully they resolve this issue, so I can go back as they had great options.

We got to work with Michelle, and it was a pleasure. Michelle was very patient with us. We bounce around from sofa to sofa. Then to mattress to reclining bases. She listened to our wants and needs. I highly recommend Ashley's and their knowledgeable staff. Thank you Michelle for the great service. We'll be back. John.

My parents bought two recliners from Ashley furniture in Abilene Texas. One chair is broke and has been broke since they delivered it. My mom keeps getting all these phone numbers to call and every time she calls these numbers they don’t service the Abilene area. So I will be telling people do not buy furniture from Ashley furniture unless they want to be screwed. They got their money so they’re not worried about how quality their furniture is or fixing stuff that come in broken

Called twice ready to buy could not quote sent

Michelle was very helpful and friendly without being pushy.

Once the sale is done, they no longer care about the customer. They give false information, it seems they are all told different things. One of the ladies in the back is very unprofessional and gossips in front of customers. I honestly wish we could back out and return the ONE item we have received and take our business elsewhere.

Michelle is amazing. She helped me through every step of my purchase and was incredibly patient with both my mom and me despite us constantly changing this or that on our order. I strongly recommend checking AHS out in Abilene, TX - don't forget to ask for Michelle!!!!!

Do not waste your time or money!

These guys are so fun. Amazing service, great deals, and humor to boot.

We met new manager, Charlotte, and worked with sales associate Chris. Both were professional and able to answer our questions in order for us to make a good decision on our purchase. Chris is an excellent go-to person for assistance and finding the best value.

In March 2022, we ordered a console table from Ashley Furniture and were told it would arrive in two weeks. However, it took three months for us to receive the furniture. We vowed never to buy from Ashley again. In March 2024, we found the nightstands we wanted at Ashley Furniture and decided to give them another chance. The sales representative assured us it would take two weeks for the delivery. After a month of waiting, we called customer service only to discover that the nightstands were on backorder and wouldn’t arrive until the end of April. April came and went, and upon reaching out again, we were told we would receive the nightstands in May. By the end of May, we still had not received any notification. We contacted them once more, only to be informed that the delivery would not happen until June. Finally, we received an official delivery date. When the delivery arrived, it was the wrong nightstand, and we only received one instead of the two nightstands we ordered. Now, we are left waiting for the other nightstand, which they said would not arrive until August. Based on our prior experience, I am doubtful it will arrive even then. I have never left a public negative review about a company, but in this case, I think it’s important for anyone interested in shopping at Ashley Furniture to know about our terrible experience. This is the last time we are ever buying anything from Ashley Furniture again.

I like the variety of choices , the financial options and the hours of the store which gave me time to look around. 😊