Ashley Store Abilene, TX

It was a great experience. The young man (James) was very nice, warm, and funny. Very knowledgeable about the furniture I was looking for. It made a difference in my choice of furniture. Thank you Ashley for having a great salesman like James. There were two other guys . The manager introduce himself to me, and another nice gentleman also came and introduced himself as well. All very professional. I will tell my friends about the service I received from your store here in Abilene. Thank you.

Rios is a wonderful salesperson. She did everything that I asked. If you are shopping in Abilene please give her a chance. You won't regret it. Very sweet and professional

Great people. The staff and management helped me get the couch we wanted with the financing that worked for us

I must have called 5 stores to get help in purchasing box springs. When I called Ashley, Jonathan was so helpful and kind that I quickly decided to purchase with Ashley. The process was easy and he stayed on the line with me to guide me through the process.

Everyone was very helpful and friendly. They really listened to what we were looking for and made sure to get it to us timely. We were helped by Kiera and then James who helped when we came back and Kiera was with another customer. They were both helpful and attentive and made sure we got what we needed. We will definitely be back!

Start to finish we had a fantastic experience with Ashley Furniture. Daniel answered all our questions and made us feel confident in our decision to purchase a couch and recliner with them. Will happily return in the future when we have more furniture needs!

Quick and responsive.

Rios was exceptional. I was so unsure of what I wanted. Rios was so patient and helpful. We found the right sectional. She sldo got her manager involved so I could get the best price. The manager was exceptional as well. Great experience.

I loved Rios' attention at the time of purchase. She is very attentive, patient and also bilingual. Always with the best disposition to advise. My husband and I recommend it.

I had a wonderful experience yesterday at Ashley. The young man. Showed me what he had in store and I tried several and chose one sooo comfortable. I know I will enjoy this chair for many years. Thank you Ashley 😊

Daniel and Rios were so helpful, friendly and easy going. Not pushy at all! Great deals and clean store.

Jimmy and the staff made our shopping an easy experience! Very helpful and professional!

Our last visit to Ashley was awful but we took a chance and went by again. Rios helped us and was wonderful to work with. She assisted us as we came in but backed off and let us look, checking with us periodically to see if we had questions. When we found what we liked, she came up with a reasonable price and options for payment that were helpful. She is a very good salesperson who we will use again.

5 stars for Ashley furniture home store Abilene Tx! The sales people are so very kind and understanding. Taking time to listen to the needs of the customer, going above and beyond! Thank you so very much!!!!! God Bless You All and Your Business !!!!!!

Our salesman Harry went above and beyond to make sure we found a couch that would fit our needs. I highly recommend this store.

Rios was absolutely incredible. She introduced herself and then gave us all the time we needed. We went in looking for two recliners and left with a recliner, sofa, loveseat, and Ottoman with her help. And love our purchase.

I had the best experience at Ashley‘s furniture in Abilene, Texas. My sales person RIOS was the kindest, most fast & efficient rep to making sure that everything got done that I’ve experienced in a long time. This is the type of service that we need in America and Ashlay furniture Abilene, Texas did it for me, the manager and the sales employees are great, thank you for helping me get the things that I needed and getting them done and the most efficient way you guys are the best !!!

Was helped by Rios. very friendly and knowledgeable, got us a great deal on the couch we went with.

This Ashley Store did an amazing job. Shout out to Kiera and Gabriel for helping me out.

Daniel's the man,a few complications on my end between banking and financing but we got through it

Harry did good, very respectful, 100% will come back to see him!

The store had several customers when I was there, but the manager and the sales associate helped me find what I needed. They we’re very pleasant and professional!

Never heard such bad things said about customers by two sales men in my life Caiden and Daniel were rude and disrespectful the entire time I was there, wouldn’t suggest going here if you value your time and likeliness

I have bought from Ashley’s here in Abilene several times. They never disappoint us. The staff is always great to work with. The employees Kiera and Daniel and the sales manager that I got to work with last week were amazing. They all took care of the what needed. We got our stuff ordered and got everything worked out. Kiera, Daniel, and the sales manager were absolute professionals. They are so sweet people and really know how to work as a team.

Horrible experience at this store and with Ashley overall. Was fast talked and misinformed about my purchase years ago. The same sales rep all but ignored me when I went back to the Abilene store recently only to find out I was lied to. The manager took my info and promised I would hear from them in a week or less, it’s been 3 weeks and they haven’t followed up.

Great place to buy some quality furniture. Jonathan was very helpful- despite the fact that the internet was very slow.

We had a good experience with Daniel, he was great sales person and made us feel welcomed. He smiled upon our initial first step in the door. Very detailed, informational and helped us to pick the right power headrest couch set in the dark gray that we would not have thought of. We are pleased with the outcome and purchase. Delivery will be in 3 days with delivery service and we are excited to try out the new set in our living room. Would recommend to family and friend!!

Chely Rios was amazing!!! Thank you!!!

It was amazing! Everyone there was so friendly and helpful! Jonathan especially, he helped me be able to not only afford what I need but he helped me make it a way to build my credit score up from 0! Forever grateful to Jonathan and the Ashley company! xoxo 💞

Jimmy was professional, knowledgeable, and courteous

Awesome customer service that made our purchase easy and stress free. Very welcoming and non pressuring team that made you feel right at home.

We came in and bought a lot of new furniture peices and they were supposed to deliver on Thursday but did not. Waited till Friday and did not. Buying stuff is easy, but dont expect them to deliver or keep their promise of delivery. When you make a buisness deal with someone they are supposed to keep up their end, this company failed miserabley at this and needs massive reconstruction so this problem dosent keep happening. delivery center failed and should be embarrassed of themselves. Not likely to shop here anymore due to delivery center and the way they do buisness and handle themselves. John and Jimmy and Rios were all fantastic in store but please address this so this dosent happen again.

Very pleased with the staff and help we received! They made the whole experience personal and that made our day! Looking forward to our new bed and our restful sleep! Thank you! And thank you Jimmy!

I swear to NEVER buy from here ever again. I never write negatively about something, because I am very forgiving and I understand things may happen. But the situation with this furniture store has gotten out of hand. Fool me once, shame on you. Fool me twice, shame on me... 2 years ago my husband and I purchase a furniture piece that took 6 months to arrive. We said we will never buy from them again. But two years later, after going around all the furniture places in my hometown and not finding what I wanted, we went to Ashley Furniture to see the nightstands. And sadly, I liked one pair. My husband refused to get it from them but I worked very hard to convince him to get them since they were the only ones I liked. BIG MISTAKE. We even talked to the saleswoman and mentioned last time we had a negative experience and she promised those two nightstands were in stock in Fort Worth. She said it will take some days, maybe a week to arrive. We believed her and bought them. Then the nightmare began, the day they were supposed to arrive, we were waiting for them with excitement. I had purchase some nightstand lamps and I prepare the room to receive them and was ready to enjoy them... but we never got a confirmation text. When we called, the person in the phone said that they didn't had them in stock and that they were arriving from China in a month. Sad and upset, we put our lamps away and waited for a month. TWO MONTHS LATER and we still didn't have the nightstands. We tried calling but no one could help us. We just kept seeing how the delivery date kept moving and moving. Then finally we got a text for delivery, I didn't want to get my hopes up. I said to my husband: "I will believe it when I see it". I took a day out of work to receive them. The truck arrived and the delivery guys asked where I wanted the nightstand. I mentioned there should be two and he said he only had one for me. After bringing it inside my house, I realized it was different than the one I have chosen in the store. This one had marble on the top and I wanted the all wood one. I told them I would rather keep it, at least have something... so I was forced to accept this one and like it. But now the problem was, where is the other nightstand!? After calling, they told us the other nightstand would arrive a month later. But that date kept moving forward. 1 week later, then 2 weeks later, etc.. FINALLY, they didn't move the date and it was supposed to arrive TODAY. My husband took a day out of work so we didn't miss it. He waited but no text arrived, finally he checked online and it says our delivery was CANCELED!!!!!!! and now it has been moved one month and 1 week later. They offered us $30 for the inconvenience. REALLY? At this point, I don't expect anything from them, but I know I will NEVER purchase from here ever again and I will tell everyone I know here to don't even consider this furniture place. It has been the most terrible experience to something I was really excited and looking forward to. I still have my one lamp waiting to be installed after 5 months of waiting. My husband let me have the one nightstand that arrived but he still sleeps with no nightstand. PLEASE IF YOU HAVE ANY OTHER FURNITURE OPTIONS, CHOOSE SOMETHING ELSE.

Great friendly sales people, great shopping experience!

Smooth transaction. Items were delivered within a week.

Great overall experience. Everyone was very helpful and easy to work with.

I Love Everything About my Experience at Ashley Abilene. The Quality of Furniture is there in both items the Instore salesman was Great. The only Negative I have is the $459.00 Delivery Fee after Spending $5000.00+ Cash with you guys. $150.00 is a fair delivery price going 15 miles and the time it takes to set it up..

Jonathan was patient and did a great job in helping me pick the correct sofa!

Our footboard is made of plastic apparently. Accidentally spilt acetone and thin airbrushing paint resolved, showing plastic. How much of my bed is actually wood?

Worst buying experience I have EVER had!! I will never buy anything from Ashley’s ever again and I will tell all friends and family to steer clear of this furniture store. Sales people lie about delivery fees, general manager lies about refunds, they forgot to deliver my furniture after paying obnoxious delivery price, then they finally delivered a broken chair!! So after 3 months, I have a broken full price chair and their customer service is nothing but a non human bot service so still waiting for the brand new couch to be fixed since they refused to replace it. DO NOT BUY FROM ASHLEY furniture!!!!!

Beautiful store with friendly faces. Very welcoming staff that are knowledgeable and helpful.

The staff were very helpful and friendly. As a team they were able to answer our questions.

Jon was so helpful with making my couch purchase so easy, walked me through the steps on purchasing and financing. Quality non-pushy sales man!!

Ashley delivery service sucks. They want to deliver why people work,they think we can sit around for 3 hours waiting for delivery. What they don't tell you is that you can't set a schedule at your convenience, it's at their convenience and their times in the am hours. This sucks!

Found exactly the chair I needed for my mom. Staff was friendly and helpful.

Excellent service. She was friendly, kind and professional.

We were greeted by multiple friendly store employees. They were eager to help us with any questions we had and helped us buy our dream couch set! We were incredibly happy with the quick and easy process and were in the store for less than 30 minutes. We always choose Ashley’s furniture for our furniture needs!

Chris made our shopping experience spectacular!! Rios was also great at accommodating us and our refund.

Was very nice. Everyone was so helpful. We really appreciate Jonathan for all his help and we had fun.

My friend and I had the best experience today at Ashley's Furniture store in Abilene, the two store personal who helped us get the best bang for our bucks. Not only did they make us feel like important customers but like friends. Thank you both for being so kind and helpful. I will certainly tell my friends about the 10 plus service experience at Ashley's in Abilene Tx. Dorthey

We had a wonderful shopping excursion at the Abilene TX Ashley Home Store. Jonathan Villebrun and Rios helped me make my friends dream home come true. They are awesome people who listen to your needs and guide you to what you want. No high pressure sales at Ashley, they were so pleasant, giving what discounts they could enabling me to be able to purchase what was needed. Could not ask for a better experience.

Great service with Jonathan!

We had a fantastic experience buying a mattress at Ashley in Abilene. Sam & Rios were excellent and fun to buy from.

In mid April my husband was due to have heart surgery. One of the follow up instructions was to sleep in a recliner. Unfortunately at the time we did not own one. After reviewing the local furniture stores we decided that Ashley had the best selection. We looked at their selection and another stores and quickly returned to Ashley. The clerk was so friendly and when we mentioned that we had a time constraint she went out of her way to get the chair delivered before the surgery. Ashley Furniture will be the first place I look if/when I need a piece of furniture.

Great work. Solid help from Samantha.

Went to the Abilene Ashley store and was promptly greeted by Ty. We were very specific as to what we were looking for and Ty showed us everything that met our needs. He was so nice to show us what the tags on the furniture meant and let us look for awhile. He eventually showed us a different material than what we asked for and we loved it! He was just amazing at hearing our requests and any concerns and so willing to work up prices as we changed our minds or added other products. He was patient and kind. We left so pleased with the whole experience. We’d shopped around and Ty at Ashley’s treated us the best!

WORST Customer Service ever I hope this is public the supervisor for online purchases didn't respond to my issues, the sales associate lied to me told me to text him when I did he seemed not to know who I was very unsettling I still get emails I've blocked them but there still coming to my Inbox

Wife and I had a great experience today looking for new furniture, Ty greeted us very enthusiastic to show us around for living room furniture and explained all the different grades plus discounts… After about an hour looking we nailed it down to two different sets.Ty gave us all the details and differences between them plus I asked him many questions as he answered all of them. We are very pleased with our new furniture and can’t wait to get it home. Ty was so eager to help and amazing to work with…Thank you !

Super patient, super helpful

My Mother and I went in to buy her a new sectional!! Daniel was our salesman and was very knowledgeable and helpful!! He did a great job and helped us get what would fit perfectly in her space!! From measuring to paperwork we had a great experience and Rios the manger helped us as well!! I would highly recommend this store to anyone looking for new furniture!! The quality and over all look of Ashley furniture is beyond our expectations as usual!! Keep up the great work!!

I stop by to look for a printed chair and dining room table your Specialist Samantha Penner was great with help me find what I was looking for she went over and beyond.

Nice people excellent service

Staff quickly helped us with our purchase.

Beyond friendly and beyond helpful staff and management. Couldn’t have asked for a better experience.

Daniel and Jonathon were friendly, not pushy, and very helpful and knowledgeable. Definitely made the buying experience positive

I was very pleased with the service. They went out of there way to make sure everything was perfect.

A great experience. The salesman and manger there were very polite and knowledgeable .

Ashley Furniture in Abilene, TX was SUPER helpful in dealing with an issue that had nothing to do with their store. They went above and beyond trying to help me with a transaction that had happened in another state. We will definitely use the Abilene store again.

Daniel was very helpful knowledgeable and wasn’t pushy at all. He answered all our questions and did a great job

What a great experience! Jimmy is such a great salesman. Our family thanks you for the nights we won’t remember.

Ashley’s has good deals and great customer service.

The service was outstanding. Chris is amazing 😀😀😀

Chris was very helpful and easy to work with.

Excellent choice in furniture, great prices and variety

Chris led us in the right direction and then my husband and I shopped. Once we were ready Chris helped us with the purchase and set up the delivery. It was a very pleasant experience.

Chris did an awesome job. Was not pushy but answered each and every question. My kind of salesman. Thank you!

Daniel our sales guy was amazing and his manager Araceli was outstanding!!! We had been to 3 different places before going there and we were about to give up because it didn’t seem like the other stores were interested in helping us and when we got to Ashley’s we not only received outstanding customer service but great prices!! We will definitely go back !!! Go see Araceli and Daniel at Ashley Furniture!!!

The sales person did every thing possible to make my shopping experience a wonderful one .

Darren was very helpful and showed us several options based on what we were looking for. Ultimately, we walked out satisfied. Great customer service!

Darren was great and extremely helpful!

Fast service let me shop around and then can back and checked on us and before I knew I decided to order my new bed and I can’t wait till it gets delivered

Ordered me the wrong item TWICE and made no effort to fix their mistake.save your money and go elsewhere

Chris and rios were absolutely amazing and they were super helpful and helped me and my wife get some great stuff for our home thank you guys

I looked online to find the product I wanted. I went to the store, and Daniel greeted me as I walked in. I asked him about what I was looking for. He directed me to the area. I didn't find what I was looking for. So I pulled up what I had looked at online. Daniel went, and got a supervisor, and we actually found a better item than what I wanted. I don't remember the supervisor's name. I think it was Johnathan, but I could be wrong. Overall my experience was excellent.

Excellent customer service and assistance with my home furniture purchase. Rios and the team were helpful including the floor model furniture we needed to pick up.

My wife and I came in looking for a matress and we were blown away. Chris helped us find one that both of us felt was just the perfect one. When we were finishing up with the paperwork, Rios, Johnathan and Ben really made sure we understood everything and if we had any questions they all made sure everything was taken care of. This experience has made sure we will come back to shop more.

Special shout out to Rios, Chris, Ben, and Jonathan for making mine and my husbands day on our 10 year anniversary!! We couldn’t have imagined walking out the door with the amazing deals and customers service y’all gave us! I can’t wait to shop for more furniture to complete my home. Y’all truly made our day even more special. Thank you ❤️

The members were all very friendly and helpful without being pushy. They listened to what we needed and directed us to choices in all price ranges. With a long retail background I can say with confidence they wanted us to be pleased with the purchase no matter which one we chose.

Sales staff was very helpful and friendly.

Jim Lail the salesman was very friendly Knowledgeable! Good inventory! The store is set up very nicely!

Jonathan was delightful!

Overall experience was amazing even after a little understand with the representative the manager made it right ! Will definitely recommend and go back to get more items from here !

Customer service was A-1 Go see Ben or Jon and they'll get you set up with whatever you need

I was apprehensive coming to the store since our last experience a couple of years ago wasn't that great. However, Jim, Rios and Chris made our whole experience painless and wonderful. They were courteous, attentive and answered and address all the questions and/or concerns that we have pertaining to the sale. Overall they did a magnificent job in customer service.

Daniel was outstanding and would highly recommend! Everyone was as nice as could be and made me feel so comfortable being in the store.

Prompt service

Ashley Furniture has a great selection and works with pricing. Let me just say, we have never been SOLD a vehicle OR furniture. We always know what we want when we go to a dealership or furniture store. We like to use our eyeballs and fingers to see and feel the different options. We almost left the store because the associate was so extremely pushy when there was literally no reason to be. He would not give us a moment to discuss our options in private and the overt, cliché salesman bit with the giant “salesman of the year ring” in our faces was almost too much for us—could’ve been a Saturday Night Live skit and we wouldn’t have been the wiser. We plan to continue shopping there, but the thirst for the sale was downright comical.

Good selections.

Nice experience and had exactly what I wanted!

The people are very friendly and helpful and understanding

My daughter and I were immediately greeted with a warm smile and hand shakes from Jimmy! He and his team were all professional and knowledgeable. All my questions were answered and they worked with me due to my schedule, to ensure I received the best customer service. My daughter enjoyed our visit to the Abilene store so much that she didn’t want to leave, lol! Chris was the guy on the computer and the phone every step of the way. He was also amazing! I’m only allowed to give 5 stars but my daughter disagrees, she’d like to give the folks at the Abilene store 100 STARS! Thank you both for your time and we look forward to seeing you again soon!

Everything at the store was very good and the store personnel were very helpful and took care of all my needs.

Excellent sales staff. Very friendly but not pushy at all. Huge selection and the product we picked out was in stock.

Great furniture with great deals !!!

Darren was a very big help with every part of our shopping. Very knowledgeable and cheerful. You can tell he loves his job and people too.

Chris was very nice and informative. The old guy (George I believe) was too pushy for my liking and made me feel anxious.

Friendly staff!

Customer service was exceptional. Jimmy was great at explaining what I was looking for. And how the sofas were made. Iam so sorry for getting the name of the women who help me and my sister. But she was really really great at helping me pick out what I wanted. And she got all the paperwork together for me. Over all when iam in need of something else I will be back.

Love Ashley and this location is great! We’ve bought all of our furniture here for the past 5 years. The assistant manager is amazing and sooo helpful!

The staff was great and we was in and out of there in time I would recommend them to anyone looking for new furniture or bed

Love shopping with Ashley's

Everyone was really nice and professional.

Rios helped me and she was amazing, she made this part of the moving process for me so easy.

The store manager (Rios) and the salesman (John) could not have been more helpful, knowledgeable, patient, and caring. The furniture is beautiful. The store is clean and roomy. The atmosphere is friendly. If you have any furniture needs, do not hesitate one minute to visit the Ashley store in Abilene!

Everyone was great but Chris and Jimmy really stood out! Great crew and very nice manager. We will continue to get our furniture at Ashley's.

Great selection and prices (Big CLEARANCE event). Sales associates are not pushy either. Will come back! Been to Ashleys before in another part of Texas and had great customer service too.

Our Salesman was Darren McCabe and he was very informative. Darren was not pushy but readily available. He was well groomed and polite. Our overall experience from our purchase was that we left with no regrets👍

My sales manager was so awesome I bought a coffee table and 2 ends tables. First time in this location, loved the variety of furniture.

While shopping for a new bed, the customer service was great. We ended up purchasing a bed and two dressers.. there was a promo that advertised a free Playstation 5 with purchase over a certain amount.. our salesperson informed us we only had to spend another $82 in order to redeem that promo to get the PS5 and we ended up spending a little over $4,000. A couple of days later we were informed the promo wasn't valid, in order to make it valid we had to do redo the whole process, okay no big deal... which led us to redoing the process 2 more times due to computer entry errors. Today, we were notified by a second party that our whole order was cancelled by the store and we would have to redo the process again for a fourth time and I'm not sure why?? At this point, I do not care about the PS5 and we have yet to hear from anyone that works at Ashley about our order. So because the employees in store didn't know the stipulations of the promo our whole order was cancelled. Did we want the PS5... of course, but we didn't go in there with the intention of leaving with any sort of prize for buying furniture.

Our sales team was lovely and we bought more than expected HOWEVER, I was very disappointed in the ‘corporate policy’ that said we did not qualify for the free PlayStation after spending almost $5k. The store manager claimed it was a corporate policy that rendered us invalid to qualify for the promotion, but I saw it as a corporate ‘bait and switch’ where the signs posted did not match the policy in the store. I am considering canceling my order now and going to another store to order the furniture.

Rios was great and so was the Sales person. I might be interested in the chair that matches.

It was a pleasure doing business with you..Thank you so much I

Wonderful experience. The knowledgeable saleswoman Areceli Rios, was polite, professional, and funny. This type of customer service is why I shop at Ashley.

I had great service and was taken good care of. Completing the financial process was fast and easy.

Amazing service. Rios was awesome she was there to help but not up our butts . Made sure we were comfortable with what we were getting and made sure to explain everything and answer all questions even ones i didnt know i had

James Lail was helpful and very friendly

Chely Rios awesome thank you oct 21 2023 this gal awesome git us what we wanted didn't force us waited until came back helped us get my couches these folks are awesome abilene I recommend any to go to ashly furniture great people thank cheky Rios we are happy custermer that reason I give her 5 star very satisfied

Our salesperson Rios was superb. We keep coming back because of the honesty and excellent customer service we experienced. She will be bend over backward to make sure her customers ate taken care of. Highly recommend! We will be back!

Araseli was an amazing salesperson she was not pushy she allowed some time to think about our decision. Araseli is a great asset to your company. We will definitely be back if she is still there. Only 1 other person greeted us and just said hi. Araseli was very attentive to our request and helped us find what we wanted.

Sales people creeping up on you like vampires. No thanks. Also when I did buy furniture from this place it took almost 5+ months to arrive.

Friendly and knowledgeable staff!

Friendly helpful service, not pushy at all

Very friendly, patient, and helpful!

Incredible customer service! 5 star service all the way.

Felt very welcomed, And the employees were very helpful. I'm looking forward to doing more business with you. Thank you 😊

I'll start by saying I have had decent experiences with Ashley furniture in the past. But there is one salesman that is ridiculous. Talks at a rate of 90 mph. Bounces around customer to customer like a kid with ADHD, which meant he couldn't answer our questions we had. Talks about all this success in business he's had making millions, ok great, calm down and sell me a sofa... I knew he was full of it when he completely fabricated a story about he and another worker helping another local restaurant get started. He didn't realize I knew actual owners of the restaurant. Lived here most of my life. i know a few people. ;) Had to chuckle about it, but don't see myself going back. Went and got what we needed from another company. I'm not naming names, but if you see this, cmon. You know me. Do better, be better.

Salesman answered every question with knowledge about mattresses and foundations

We purchased a leather sectional in September. The sectional was delivered wrapped and the delivery men were clearly in a rush to get done. They quickly set up and took off. Within minutes we started noticing several defective/ripped areas. We took pictures of these areas and sent them to the number that was checking on our order. At first, they wanted to send someone to our house to reupholster the defective areas which we were not willing to do because it's defective! We went around and around and a lot of "holding" while they checked. The next option was to send us another sectional, which they acted like they were doing US a favor to do this. The lady I was talking to rudely asked me why we hadn't checked for defective areas BEFORE we accepted the sectional. I kind of laughed, and I said why would we think that Ashley Furniture would send a defective sectional to their customers. The entire sectional has to be replaced. They tried to replace sections of this sectionals, but after pictures of the defective areas it was established that the whole sectional needed to be replaced. They gave us a delivery date of the new replacement of October 18th and now it's looking like another month before they ship the replacement. I am so upset and disappointed. In fact, I asked if I could exchange this order to a cloth sectional instead of a leather sectional because I am completely turned off with this leather sectional. They said NO. I was told that before the replacement is unloaded at my house to go into the delivery truck and check the new sectional for defective areas. Really! I have to do this before I accept delivery of this new replacement sectional! So now I'm wondering what's going to happen if we find defective areas on the new replacement sectional? I just want to be done with this mess and just send me a cloth sectional, something that in my mind is not defective!Also, it's near impossible to contact anyone from the Abilene store where we bought this sectional. It's like once they got our money, we were discarded. Can I just talk to someone, a human that cares about my situation. Can I just be given options because clearly I'm not happy. My advice... don't buy from Ashley Furniture. Go somewhere else with better customer service. At this point, I'm over here kicking myself. I could have just gone to Big Lots!

Araceli Rios was very helpful and kind. Impressed with the selection.

Horrible horrible they cashed our check sent the wrong furniture and broken furniture. Now they are saying they are sending our money back to us. It's been 3 weeks and I went to Abilene store and the manager said that corporate would call us in 15 minutes? Now it's been 5 hours. So Ashley furniture I would use wood crates before I would buy from you.

Darren was very helpful with helping my daughter find the bedroom furniture she was needing. I really appreciate him taking the time to help me help her long distance

I am only giving 5 stars because of RIOS excellent customer care. Rios goes above & beyond to help her customers get answers to their questions. The Abilene store itself could & should take notes from Rios. Once the sale was made in the store they no longer care. But Rios has been a blessing! Team RIOS!

The salesmen are very pushy and tacky and will lie to make sales (or are up knowledgeable to tell untruths). My salesman bragged about how much money he made and was incorrect about all aspects of delivery. The delivery itself was easy after I worked out all the incorrect bits the salesman told me, and the furniture in the end is nice

Are cell Rios was the one that helped me , She was awesome, She is an awesome sales lady, Thank you

Rios was amazing. She made us feel like we we’re old friends and her customer service was above and beyond!!!

Huge Selection of Furniture!! No pressure sale!! Walked around found what we wanted and it was all on sale!! Staff were very friendly and professional!!! Thank you Ashley!!

Jimmy was great lots of enthusiasm! Do wish there could of been more solo time without someone there but he was a great guy and I did really like him and the whole staff was very personable and very helpful love the couch we got

Our salesperson was kind and attentive. He listened to us describe what we wanted and searched for the items that may match. He also suggested items on sale or clearance! He was truly there to help us get the items that fit our lifestyle and the size of our home. There was no pressure to buy anything and we were not redirected to items we didn’t ask for. It was a pleasant experience.

Had a bit of a communication glitch, but got everything worked out the following day. Delivery is scheduled sooner than expected, so I’m very pleased with the experience.

Great service! The salesmen were very polite and not pushy.

Ordered the couch I wanted over the phone, very convenient!

Very pleased l ended up buying a bedroom set a livingroom set and dinette the gentleman that helped me was very friendly and kind and went out of his way to help me and l met two managers they were very helpful too thank you guys l will definitely be back

Rios was very knowledgeable about the furniture and financing options.

Logan and his manager were awesome to work with! Great experience!

Ms Rios provided great service!

Very pleasant ☺️

My husband and I were on a mission to purchase a sectional for our home. We arrived and began inquiring from salesmen Jace and Jon. They were an absolute pleasure! They showed us items that aligned with what we were looking for and did not make us feel pressured at all! They both knew when to give us the information and then give my husband and I time to talk about it. Although we decided on a couch from a different furniture store, both Jace and Jon were kind and understanding! We did end up purchasing an outdoor table set and they were still an absolute pleasure!

Logan was so patient and helpful. He knew when I just needed to think about my options and gave me space.

Everyone was very helpful. Smiling faces and good energy!

They were very helpful and the service was great!

Very professional and easy to work with.

I looked at my own pace for the furniture I was interested in, didn’t feel pressured, took my time over several days to decide for sure what I wanted. The sales person I originally talked to when I went in the first time helped me complete my purchase and was very helpful and friendly.

Very pleased! I was greeted right as I was walking in the door and the process was very easy and smooth.

I appreciated the salesman giving me space to look. He was watching by the way he popped up after I looked around. Glad you had items ready to get right then. Much better experience than times before Thank you Bonnie Wall

Everyone there was so helpful and truly genuine ❤️

The staff was very helpful

Staff were very helpful, and very knowledgeable about the product. Very positive experience.

Beautiful store and I was greeted quickly after I walked in. Large selection of furnishings and decor. Friendly and helpful staff

Will never shop there again! Horrible customer service by Chris! Purchased a recliner and then waited for it to be loaded to my truck, then was told I would have to load it myself. Chris said it was not their responsibility to load items once purchased,.

Outstanding customer service! We are thankful for Araceli’s Rios help and assistance.

Jimmy and Charlotte were amazing! Great experience!

Awful customer service and they constantly give you the run around completely dishonest I don’t understand how they are still in business. I know several people that have had negative experiences with them…

Jimmy and Chris were great and very helpful!

After a few wrinkles with our purchase of furniture, the customer service team stepped in and went above and beyond to help us. We love our new couches and are so grateful for everything done to help us.

I am so pleased with the experience as a whole, and the ease of finding my new furniture. Chris and Jimmy were wonderful. Chris was so helpful, attentive, and on task. He made finding and purchasing a breeze, and cut out any/all complications that typically arise in this type of purchase. Jimmy is so kind hearted and full of life. He made the experience fun. I appreciate both of these men for all help provided yesterday.

Best Ashley home store ever. Had the best experience there. The best salesman I’ve ever met in my life named Jimmy somehow sold me a bed which I don’t even need, not in a bad way but he’s great, I honestly think I’m going to go back just to hang out with him. 6/5 stars

Friendly & genuinely cared for your wants & needs.

Top Notch! Jonathan and Chris were great to deal with. Very happy with the whole process!!!

Bought a rug from Ashley. Sales today very friendly & professional.

Salesman was great at talking us into a sectional, but we've been having issues with it nearly since day 1. We've been waiting months for a repair and now that I've taken a half day off work, they can't come. In fact, they won't be out for another month. After calling the warranty department they stated that there is nothing they can do about it. I'm beyond frustrated. I spent WAY too much on a couch that's just falling apart. After multiple phone calls and trying to rearrange my schedule to fit theirs, I get the response that "it's not their department" (from EVERY DEPARTMENT). Definitely not worth the time and money that it has cost me.

Ashley is amazing with anything she makes! I can show her a picture, and boom she’s created it for me!

Was greeted promptly upon entering the store. Jimmy and Chris were very attentive and friendly. Great salesmen who sure knew their business. Had answers to all my questions on furnishings, purchasing, and delivery dates. I had a great experience. I would I highly recommend this store if you’re in the market for new furniture. Nice selection and great customer service.

Went in looking for a certain type of table and the had it in 3 different color types

Jon & Jim were great at customer service. Jon helped us find just the right piece of furniture that we were looking for. Thank you

I never give one star ratings; however, I have never felt discriminated against until walking into this store. We have 2 houses, one in Austin and one in Abilene. Our intentions were to use Ashley's to furnish our home in Abilene as we did in Austin. I walked in and was not greeted by anyone. I walked around for 40 minutes and was NEVER spoken to. Several others walked in after and were attended to. I found a woman sitting in the very back and asked her for what I was looking for. She pointed to 3 directions and NEVER got up or called for any assistance. I understand not hovering over customers, but not helping is different. I eventually walked out, but Im sure no one noticed. Truly very sad experience. Do better Ashley's.

Wonderful service-Efficient, friendly, and thorough.

Great people to work with and a nice selection at a good price. No delivery was a bit of a challenge but we managed.

Very helpful and knowledgeable, lots to choose from.

Placed an order and had delivery set up. Never received a call or email to inform us their system is down. It’s been down for 5 days with no idea when it will be and up and running. I had to reach out to them inquiring about the issue…just sitting ducks while their system is down.

Good product ! Delivery guys very professional . Down side if any we had to wait 8 weeks for delivery.

Such a good experience! I had decided a few months ago to buy furniture and I just had not gone to pick it out. I heard they had a sale going so I planned a trip and saw exactly what I wanted within a few minutes. Walked around about 20 more minutes but already had decided. Purchased on Monday and delivered on Friday. Beautiful and I love it!

Jonathan provided his expertise to make the experience very smooth and straightforward. Told us the furniture would be delivered in two weeks. That was on 6/1/23. It is now 7/26/23 and no delivery date set. Started as a great experience but now I just want to get it over! By the way, payment made in full at the time of purchase. They have the money - I’m missing furniture.

They were so helpful!

You send cards for 50 dollars then you don't honor them. I will never purchase anything from you guys again! I will travel out of town where we are treated nicely.

Friendly and clear service.

We spent most of the day at the Abilene location on Southwest Drive with a team of very capable, personable salesmen. They were Aracell Rios, Jim R. & Jonathan Villebrun. A very ENJOYABLE experience. We chose 4 rooms of furniture with a couple of those rooms on hold until our financial life can catch up with our wants & desires life after we move into a home much different from our current RV we’ve lived in for 3 years! We love Ashley’s professionalism & furniture quality. “An appreciative couple: Don & Carol Roberts.

High pressure sales people Relentless Won’t leave you alone to try to experience the furniture pieces No customer protection No returns - only exchange with 72 hours only High prices Class action law suite for pricing changes to represent fake discounts And finally uncomfortable furniture

Salesmen were great but in the end I am not happy with how they have done us. Overcharged us on chair which was not the amount we agreed to. Also charged delivery fee for item we got ourselves at store. Been trying for almost 4 weeks to get this taken care of and keep getting the run around. My advice is not to go there. I will never go back there. I have contact cooperate office now so lets see if they return my call. I just see that you replied to my review. I did not see where to reply to you. I have tried to reach out and work with Aracell Rios. I keep getting the run around that someone should be contacting me. No one has. I want someone to get this corrected and someone to call me from cooperate office.

We were not pressured by a sales person, just offered assistance of we needed it. Johnathon was great! Led us to purchase some zero gravity furniture that will help our backs! And it's beautiful. Thank you!

Took the time to listen carefully to what you wanted . Then told you all the different ways of financing so you could choose what is best for your situation Great in overall experience .😀

Nice people in good help.

Wonderful selection to choose from! Very helpful staff who don’t mind if you bring your littles! Very welcoming atmosphere! Would buy form here again in the future!

Awesome service, thank you!

Had a lift chair sent to my mother in Tx. I went to the Ashley store in my hometown in NC to see the lift recliners avail first, chose one, then called the Ashley store in mom’s hometown in Tx to place the order. Had a very nice sales associate that assured me of the delivery details and time. Mom got her chair yesterday and is very happy with it!

Everything is way over priced !

They will work with you on get what you need and get you the best price they can the employees are are nice helpful and professional and out going

Jonathan was knowledgeable and helpful, not pushy in any way. Gave us time to decide

Rios is amazing. Beautiful personality.

My salesman was Badge. I went in just for a mattress purchase. While looking I just browsed other furniture of interest. He took the time to explain to give a full presentation on each piece of furniture I looked even tho I wasn't there for anything else. He was great on educating us on everything and know all the features and options the furniture pieces had. He was very patience and most importantly, he was honest and gave direct answer to questions. My purchase budget expanded an extra $700 then my original budget based off the comfort level He gave my wife & I. I went to 5 other furniture stores before and all I got from sales associates from most expensive to the least expensive but no idea what was the difference. Coming from a sales background, I was very impressed and will be back yo get new furniture for the house from him and willing to spend more because of the education from his presentation. VERY SATISFYIED!

Really nice folks working at this store. Very helpful and informative. Great experience over all. Would highly recommend shopping for your furniture needs at this store.

Salesman provided great service in helping me with what I wanted and at the price I wanted.

Come visit us, we are here to serve you.

Awesome staff! Take the time to look for what you're wanting in style and price. All staff friendly and attentive to your needs/wants. Great customer service!!

Rios was our sales person in December of 2022. She informed us our furniture would arrive no later than February. In January we never get the call about our furniture so we call Rios who informs us she is now assistant manager that customer service says March she has no clue. As manager u should know what's going on with ur orders especially the customer u sold to. The customer service set up March 1st then never showed. Then said they would have to reschedule for March 15th. If you want a nightmare go to Ashley's in abilene. The manager Charlotte will not get things done correctly. Now we have battery issue from day one and neither of them are trying to fix the problem fast. 300.00 down the the drain. Save money go to gallery furniture they save u 500 to 600 off ashley furniture I learned this. I will never buy corporate again.

Rios was great! Very helpful and fun to visit with! She dealt with all my ifs ands, and maybes and didn't mind at all. Can't wait to get our new sectional home!

Sales men wouldn't leave us alone.

Araceli was awesome, helped me get a good deal on furniture I found and loved! Go down and see her at the abilene store.

Great customer service in store

I had a great experience buying a sofa. They helped me pick the right sofa plus they helped me with financing the purchase. I will come back for a dinner table set. The store manager is super friendly and the sales associte that helped me as well.

Rios was phenomenal she knew her stuff and I was surprised that she has only been there 2 months will definitely send my friends to her. And when we come back we will only use her. She did everything she did to help us went above and beyond our expectations. She is very knowledgeable about the products and made me feel comfortable talking to her about my needs and expectations. I love you RÍOS!!!!!! XOXO Bri and Marcus

Great service, and my mattress was here and delivered in less than a week.

Nice store, Sales people were not pushy and allowed us to look, found what we wanted at a good price. Would definitely recommend and will return when we're looking for furniture.

Everything was great! The only thing I didn’t like was buying that much delivery should have been free!🤷‍♀️

Excellent service! John was very helpful and professional. Great quality products, and huge variety.

I apologize. I clicked wrong button. Everything was good

The sale staff were super friendly and helpful. We have purchased from Ashley before and it’s always a pleasure to do business with them.

Maria was amazing. The entire process was enjoyable!

It was very informative and the staff was very detailed in explaining information to me. I would highly recommend them.

Chris Cowen was the first to greet me as soon as I walked in the door. He was professional and knowledgeable. He went above and beyond to help me find exactly what I was looking for. Kudos 👏 👏 for excellent customer service!

Great experience. My CSR, Chris Cowen was kind, knowledgeable and efficient. He is the reason we've been shopping there for so long.

Friendly attentive service. Great selection of merchandise. Great experience.

The staff was very nice and and the store was very well stocked with very nice furniture we loved several pieces there. We got a very good deal on a new bed. The manager helped us get exactly what we wanted at a pri e we could afford. I highly recomend Ashley furniture in Abilene Tx if your looking for a good deal on any kind of furniture.

The lady that helped me with my purchase was great. Very knowledgeable and made sure I got the best deal. But the RUDE salesman who kept calling her away from helping me to fill out paperwork for his mattress sale was unbelievable. The lady was called away and I was left sitting mid purchase for around 30 minutes. She came back and we began to work on my purchase again when believe it or not, the same man shows up tells her he has another mattress sale and needs her to come help him again! This time she told him she needed to finish my transaction to which he replied. I can wait maybe 5 minutes for you to finish but I really need you now. I guess my money wasn't worth the same as HIS customer's money . I asked is he your boss. She stated that he is not a boss. He has just been here a long time. The way he made me feel as a customer indicates it may be time for him to go! Oh and by the way, I have been a customer service trainer for several corporations over the past 25 years or so. His cutthroat method of sabotaging his coworkers sales to promote his own if archaic and off-putting.

Beautiful furniture and great customer service!

Went to check on furniture order while in the state with a friend. Service was very friendly and helpful. Workable in price due to the quantity she was buying. Didn't experience pushy sales people.

They were very polite and friendly and helpful..

Went to Ashley tonight to see if the living room set was still available that I looked at a month ago. I went it and sure enough they still had the set I was really wanting and the sales person came over and told me they had a 30% off sale. So I couldn’t pass up nearly 2 grand discount and they had the paperwork fixed up really quick and worked out all the details that fit my budget and are getting it delivered before Christmas. They were really fast and friendly and the protection plan they have Is really great if you don’t have claims for the five years you get your money back. I definitely recommend going and checking them out if your looking to buy furniture.

What a great furniture shopping experience! Annabelle was great and there was no pressure. I get that this isn't top tier furniture but it met our need. Price was right and delivery setup was quick and easy. Don't be afraid to check them out!

Sad when a furniture store tells you if you want to see what they have in stock to look online! No ma'am! I want to see, touch, feel and make sure it's right for our family. Thanks but no thanks!

good person with the right information

Great service and employee's are very friendly and informative

Jimmy and Chris were very helpful. They found the mattress I needed and let me know about the 25% off! They even loaded my purchase for me. They were very polite. A pleasure to do business with. They offer excellent customer service.

They were friendly and did their best to give me the best deal.

Good sale person nice price’s

I enjoyed shopping and looking around at Ashley’s furniture store. Very nice people that are very helpful and I cannot wait to get my chair.

Wonderful atmosphere, great customer service! Abraham was a big help with the selection and buying process of our new Dining Table set! Will definitely be back for future purchases!

Took close to year to get a bunk bed and when they arrived they didn't have all the said tools to put it together properly. So we have a half done bunk bed. Said they would comeBack and it's been almost 4-5 months and nothing. This place is scam! Save your money please! I have never encountered such craptastic customer service in my life! Don't believe me look on Facebook and story after story of thousands having major issues. It's ridiculous

I walked in on yesterday all to just "wish dreaming" and to only just look... I was approached by Chris C who was EXTREMELY helpful... Not pushy and just let me be... As I was getting ready to leave I decided to just take a CHANCE and it was a BIG one give it a try to see what comes back... I was prepared and okay with the results... Chris came back smiling away and said I have great news!!! That's all she wrote 🤗💫 Thank you Chris for a wonderful experience. I will definitely be a continued customer.🤗💫

Had to wait over 3 hrs for them to list what we bought and then be told we couldn’t paid or take it because it wasn’t inventory and then told said that it should be listed with in 2days now going fixing to go on5 days and 1 person said it’s listed and can pay out and then the other person said still not listed Not good customers Servive or knowledge of anything and then they have you to sign a lot of forms like your buying a car or doing a loan and we’re paying with credit card 🤷‍♀️😣will be going by there again tomorrow

I mean if you want to get ripped off and scammed and everything you use Ashley

I feel the quality of the furniture is good. Delivery gentlemen were very nice and quick set up. Thanks

There was a very good selection on sale and all the sales people were very friendly without being pushy. Very helpful and professional. Manager was walking around helping with questions and a smile!

End table was beautiful and was no problem to assemble. NICE

Good selection. Very friendly help. Ordered furniture.

We ordered furniture the week of Presidents’ Day. We were told delivery April time frame ( which seems crazy) but we agreed. The delivery date got pushed to May then July. So we cancelled. Long story but we never received the furniture and were basically sold furniture that they could not get. Whole experience was terrible. Won’t be back.

We love this store however it would be nice if we could walk in without being smothered by a particular salesman each time that we go in (not going to put his name here). I understand it’s their job to make a sell but if we state that we are just looking around more than once and still get smothered… We just want to leave. Not to mention the salesman was not even the person that greeted us this time. The poor girl that greeted us was probably being poached by him. Being asked what my credit score is during a “5 minute” life changing demo of a mattress is annoying and is the reason why I told my wife to get up when we were 17 mins into the “5 minute” demo. I don’t care if you sold 1 million worth of sales last year on the mattress… what does that have to do with the life changing demo? He mentioned it like 4 times in his sales pitch. Who cares dude? We are considering buying couches from here soonish but I really hope I am not smothered with sales tactics when we are trying to make a decision. Some customers just want to be left alone people!

Ashley's is absolutely worthless. After our experience they definitely deserve a brick through their window. Never shop with them. To start they delivered the couch to the completely wrong address in the wrong city. Then refused to deliver the whole couch to the correct address and made us wait a 2 more months for just half of the couch to arrive. We had ordered two extra pieces to go with the couch, but was not sure if we would need them and we were told if we didn't need them that they could be returned. Well then we had to wait 3 more months for the rest of the couch to be delivered to find out that we didn't need one of the extra pieces, but then we were told that we couldn't return it even after all of their mistakes and having to wait for the whole couch just to find out we didn't need the extra piece. Customer service was zero help and so was the manager I spoke to. I wish I could give 0 stars.

Michelle was AMAZING! She was professional, extremely knowledgeable and most importantly very friendly! I will definitely be back and will ask to work with Michelle again!

Do not buy from this company! Ordered a bedroom set on 26 Jan 2022, and still have not received the entire order…it’s now September!!!!! Spent $4K and I now regret it. Staff and delivery drivers are respectful, however that does not help the fact I’m waiting 9 months on a very expensive purchase. They will call me back tomrrow to reschedule the headboard for the 5th time. Again, do not purchase from this company unless you can walk out the door with your purchase same day.

Absolutely the worst business model of all time. Do these folks realize that the vast majority of sales are to people like me, who, upon finding a recliner, couch or dining room table, agree to purchase it, ready to take it home in my own vehicle, only to be told that you can't take the one you saw home, nor any other like it. You need to pay for it, go home empty handed, to your old worn out furniture and wait, and often wait for weeks, for it to be shipped. I'll never darken their door again, unless they change the wait for delivery policy.

Great choice good salesperson

Besides the long wait (over six months for a dining table), poor customer service (delivery time was scheduled and then they called to schedule delivery again on the day it was supposed to be delivered then the rep told me the first scheduling was approximate even though I had multiple text and email confirmations with them with a date and time saying it would be delivered), when the table was finally delivered a week later than originally scheduled, the delivery people hadn't secured it in the truck and my husband overheard them cursing when they opened the truck and saw the table had fallen. Then they brought the boxes in and tried to rush us for a signature, my husband insisted on opening the box first and the table leg was broken and there was an approx 20 in scratch across the top of the table. Still don't have a replacement table. And customer service keeps telling us they'll call back with more information, but they don't.

I found the perfect sofa and dining table. However, when I tried to make the purchase, the store didn’t accept debit cards as credit cards. When I explained my card works as credit card for high dollar purchases, they advised their store doesn’t allow credit card option for debit cards. First time I encountered. After going two days in a row to try to purchase, they did not know what to do. I had to go somewhere else and get a less preferred items. Hopefully they resolve this issue, so I can go back as they had great options.

We got to work with Michelle, and it was a pleasure. Michelle was very patient with us. We bounce around from sofa to sofa. Then to mattress to reclining bases. She listened to our wants and needs. I highly recommend Ashley's and their knowledgeable staff. Thank you Michelle for the great service. We'll be back. John.

My parents bought two recliners from Ashley furniture in Abilene Texas. One chair is broke and has been broke since they delivered it. My mom keeps getting all these phone numbers to call and every time she calls these numbers they don’t service the Abilene area. So I will be telling people do not buy furniture from Ashley furniture unless they want to be screwed. They got their money so they’re not worried about how quality their furniture is or fixing stuff that come in broken

Called twice ready to buy could not quote sent

Most interesting and enjoyable shopping experience! Very helpful sales staff

Michelle was very helpful and friendly without being pushy.

Once the sale is done, they no longer care about the customer. They give false information, it seems they are all told different things. One of the ladies in the back is very unprofessional and gossips in front of customers. I honestly wish we could back out and return the ONE item we have received and take our business elsewhere.

Michelle is amazing. She helped me through every step of my purchase and was incredibly patient with both my mom and me despite us constantly changing this or that on our order. I strongly recommend checking AHS out in Abilene, TX - don't forget to ask for Michelle!!!!!

Do not waste your time or money!

Excellent customer service! great prices!

Store here in Abilene has the BEST sal costume representatives!!! The one in Lubbock Texas is awful!!!

These guys are so fun. Amazing service, great deals, and humor to boot.

We met new manager, Charlotte, and worked with sales associate Chris. Both were professional and able to answer our questions in order for us to make a good decision on our purchase. Chris is an excellent go-to person for assistance and finding the best value.

In March 2022, we ordered a console table from Ashley Furniture and were told it would arrive in two weeks. However, it took three months for us to receive the furniture. We vowed never to buy from Ashley again. In March 2024, we found the nightstands we wanted at Ashley Furniture and decided to give them another chance. The sales representative assured us it would take two weeks for the delivery. After a month of waiting, we called customer service only to discover that the nightstands were on backorder and wouldn’t arrive until the end of April. April came and went, and upon reaching out again, we were told we would receive the nightstands in May. By the end of May, we still had not received any notification. We contacted them once more, only to be informed that the delivery would not happen until June. Finally, we received an official delivery date. When the delivery arrived, it was the wrong nightstand, and we only received one instead of the two nightstands we ordered. Now, we are left waiting for the other nightstand, which they said would not arrive until August. Based on our prior experience, I am doubtful it will arrive even then. I have never left a public negative review about a company, but in this case, I think it’s important for anyone interested in shopping at Ashley Furniture to know about our terrible experience. This is the last time we are ever buying anything from Ashley Furniture again.

Lucked out and caught a 30% sale. We purchased a dining room set and can’t wait for it to be here.

I like the variety of choices , the financial options and the hours of the store which gave me time to look around. 😊

The ladies in the store help as much as they could but being told one thing and finding out we can’t use our Homecard anymore is very frustrating. We will go elsewhere from here on out.

Michelle was super friendly! Can't wait to get my new furniture

I was at your store last week, looking for furniture for my new home. I was introduced to Jimmy! He went on for two hours about

Great customer service and helpful.

Walked into the store and I was met with lovely lady Jessica. I was very impressed with her knowledge. She answered every question that I had and took me around the store while taking our time to look. She was able to help me decide what would be best for my home in conjunction with my décor. I felt like I had a designer with me at all times. She was a large help. She made me feel like I was working with a friend. She helped me out several times and gave me new ideas. She is keeping me up to date on my orders. I felt more confident with my purchase than I have in a long time when buying furniture. I appreciate everything she did for me and is continuing to do for me.

The staff was very helpful and nice. We went in for chairs but bought a really nice bed instead.

"Just a warning, DO NOT GO TO ASHLEYS HERE. My mother and I have shopped at Ashley’s for over 18 years and have never been mistreated, lied to, and taken for a run like we have. I ordered a full living room set (sectional, end table, coffee table, sofa table, and tv stand) in May, 2021. We were told it would be ready in July, okay not so bad. July rolls around, they then tell us November. November rolls around, and now it’s January, and so on and so on. Until today!! I am able to get my sectional and end table while the rest of the order will be ready in April. To find out today, they didn’t order the wedge for my sectional so I have 3/4s of a couch. We go to the store and they tell us there’s nothing they can do for now, they couldn’t check what was in stock, and they couldn’t sell us what was on the floor. This is all I’ve ever heard from corporate, customer service, and people in the store. Also let me tell you, the lady that worked with us today LITERALLY said to my face that if my order isn’t complete and someone else needs something that is already in the warehouse from my order, they give it to that person! THEY HAVE BEEN GIVING AWAY FURNITURE I PAID FOR. How long do they give away pieces in my order until I finally get my furniture. I have made payments on this furniture (that I do not have) for ten months. I have found out I was pregnant and had a child who is almost 2 months before I have gotten one piece of furniture. I have been through hell with these people and have not be offered one solution, one piece of compensation, or anything. Do not believe the back order lies they sell you. You will never get your furniture because they’ll continue to give it away but expect full compensation for the furniture you do not have. I have been waiting 10 months for furniture and at this point I don’t believe I will ever actually get any. If you want to buy furniture do not, I repeat DO NOT! Go to this store." from a military family who is already dealing with enough. DO BETTER!

Customer service at the Abilene location is poor, not to mention one of the female associates went into our information and contacted my husband asking him for a date 🤣 The place is a joke and under stocked and the customer service like I said was POOR.

DO NOT BELIEVE THEIR BACKORDER LIES!!!! Let me tell you about this Ashley store. My mother and I have shopped at Ashley’s for over 18 years and have never been mistreated, lied to, and taken for a run like we have. I ordered a full living room set (sectional, end table, coffee table, sofa table, and tv stand) in May, 2021. We were told it would be ready in July, okay not so bad. July rolls around, they then tell us November. November rolls around, and now it’s January, and so on and so on. Until today!! I am able to get my sectional and end table while the rest of the order will be ready in April. To find out today, they didn’t order the wedge for my sectional so I have 3/4s of a couch. We go to the store and they tell us there’s nothing they can do for now, they couldn’t check what was in stock, and they couldn’t sell us what was on the floor. This is all I’ve ever heard from corporate, customer service, and people in the store. Also let me tell you, the lady that worked with us today LITERALLY said to my face that if my order isn’t complete and someone else needs something that is already in the warehouse from my order, they give it to that person! THEY HAVE BEEN GIVING AWAY FURNITURE I PAID FOR. How long do they give away pieces in my order until I finally get my furniture. I have made payments on this furniture (that I do not have) for ten months. I have found out I was pregnant and had a child who is almost 2 months before I have gotten one piece of furniture. I have been through hell with these people and have not be offered one solution, one piece of compensation, or anything. Do not believe the back order lies they sell you. You will never get your furniture because they’ll continue to give it away but expect full compensation for the furniture you do not have. I have been waiting 10 months for furniture and at this point I don’t believe I will ever actually get any. If you want to buy furniture do not, I repeat DO NOT! Go to this store.

Smooth process and great customer experience!

Dominique was amazing in helping us pick out what we wanted!

Been waiting on order since august 2021. Don't feel like salesperson was honest with us. I wish we had spent more and went better quality. Very destressing

Very good service and very nice employees

The sales person was really polite and nice and she helped us find what we needed They also have a very nice selection of furniture to choose from.

Walked into the store 30 minutes before closing (we'd done all of our shopping & research the day before), the sales girl (forget her name) was happy to help. Since I knew what I wanted I had all paperwork & payment done & was back out the door in 15 minutes. Unfortunately, items ate on backorder like everything these days but so far the experience was excellent. There was no pressure the day before when we were researching & they allowed us to browse & sit the way we wanted without being up our rears pressuring us but made sure we were aware they were available for questions should we have any. Excellent service!

Michelle Miller was great. She made our experience easy and quick.

Shopped at the Abilene store. Chris provided great customer service. He was available without being pushy! Selection was great and financing options were incredible!

Purchased an extra warranty on living room suite and not even expired yet and they will not honor it, I wouldn't waste my money again for warranty.

store has nice furniture and a very helpful young man Luis Ayala. thank you for all your help

Very helpful and courteous. Had seen a dining set on website and they were able to order it for us.

Went here to purchase furniture for my new house. The salesman was very friendly and helpful. The ordering process was smooth. Highly recommend.

Friendly staff. Decent prices for quality furniture.

In june 2021 purchased furniture & still have not received it as of today (7 mo. Later). Have tried to call the store & never get an answer. My Ashley card now shows that no pending transaction exist. The same thing happened with an online order & that item has not been received (now 8 mo). I guess Ashley has canceled my order(s) with no contact at all.

Staff was awesome and the placed was packed with a wide variety of furniture.

Was treated very nicely and with respect. Got a beautiful 3 piece living room suit

If you want to wait 7+ months after the date you were promised your furniture just to have it be a hunk of junk this is the store for you!!! No way they have 4 stars must pay for fake reviews.

Friendly staff, was able to go in and order my pieces and be out the door in about 20 minutes!

Very fast delivery and getting Whiteglove was the best since they set it up and took away the trash.

Sales men was Excellent 💯 lots of experience

We had the best service ever. We walked in, we were greeted, picked out what we wanted, paid for it and set it up so we could pick the items up the next day with now problem. We went the next day to pick up our items and it went very smooth. We are new to the Abilene area and they made what could be a stressful shopping trip a piece of cake. Thank you for you awesome customer service.

Ashley Homestore of Abilene Texas deserves absolutely NO STARS. On 2/12/2021 my husband and I paid almost $1600 for an entire sectional and ottoman set. It is now 12/4/2021 and I have yet to receive any of the pieces or any information about the purchase. I have called many many times and have had to wait hours only to be hung up on. The one time the phone was answered I was told that the couch would be at the warehouse the following weekend and nothing else. DO NOT buy from this place!

worst customer service I have ever seen

Only four stars due to not having my couch yet. Salesman was courteous and helpful. But one star only for having to pay a delivery charge. If you don't pay for the delivery charge you have to drive to Lubbock to pick up your items.

Great service and product available within the time we needed. Would recommend and thank you for serving us!

Have yet to receive my purchase after paying cash back in March. They refused to give me a time frame and still haven't processed my refund. Paying cash might give you a discount but if you never receive the items who cares how much you pay. Might as well take some money and light it on fire.

Guaranteed in stock was a joke. I drove an hour to see their furniture. Not in stock. Wanted to deliver and charge extra. Non of the stuff I picked out was in the store. We drove our can all that way for nothing.

Excellent sales...now let's just see how well delivery happens

earlier this year we purchased, new dining room table/chairs. couch, love seat, over sized chair and ottoman, TV stand- towers and top , buffet table, coffee table, and end tables for our living room. We we just browsing the other day and come to find out it was the Black Friday sale, our salesman was excellent. His product knowledge and price breakdown ability was second to none. Ashley's always has had excellent products but the service we've gotten there has also been great. The one time we had an issue it was corrected quickly and painlessly. And even gave us some store credit. I never feel pushed into anything and the salesman highest concern is that the customer leaves happy. Will be where we buy all future furniture and will continue to tell people about the experiences we have had.

The Quality is excellent the service was excellent very knowledgeable and very inviting atmosphere. Very happy with my purchase, second time I’ve bought from them.the salesman that helped me is fantastic he is a 10 !!!

(No stars if I could) DO NOT BUY FROM HERE!!! My wife and I were told we would have the furniture in our home in 6 days. Called on the 6th day to verify delivery and was told we would maybe have the furniture in our home in 3 weeks. We sold our furniture to make way for the new ones coming!!! I immediately asked for a refund. Cannot believe you allow your employees to make fake promises like this to get a sale. You will NEVER have my business again.

Beautiful store& our salesman Jay was so courteous & knowledgeable about the Tempurpedic mattresses. We can't wait for our mom to get to sleep on her new bed!

Extremely aggravating when no one answers the phone and we are having to wait till December and January for our furniture when we were told the day (first Saturday in October) we purchased it that it would be in around 3 weeks... We understand that there are delays everywhere but don't tell your customers something that's not true just to sell your quota... We've bought a lot furniture from Ashley this past year... Just very very disappointed

This company is horrible. Been waiting since October for our furniture. Was supposed to be delivered today was not even what we ordered. Have been paying on it since October and still do not have our furniture.

We love their furniture and great service!

Jimmy Lail is the man! My family and I had a great experience! Thank you Jimmy!

This was the best price for a leather sectional. Ask for Chris Cowen. He’s great. Got all the discounts they had. Price was fantastic. Transaction was fast and easy. Will definitely buy from Ashley’s again if we ever need anything else.

The sales people make it so easy to buy. No pressure and they make sure you get all the discounts available. If you go ask for Chris Cowen. He’s great. Will definitely buy from Ashley Furniture again if we ever need anything. Thanks.

Great experience! Thomas at the Abilene store was so helpful. We will be back!

We walked thru the store last Thursday for about 45 minutes and none of the salesman spoke with us. We tried again this evening, knowing exactly what we wanted, and the service was much better. The first salesman that saw us, greeted us and helped us with our transaction. We had already decided exactly what we wanted so there was no sales pitch required, but he was extremely friendly and professional. I would rate 4 stars, only because of our bad experience last week. This visit redeemed our want to do business with this store.

I had a very good experience and person who helped us was very helpful and nice!

Had great service and a massive selection to choose from very good experience

I placed an order the end of May. I still haven't received any of my order. I'm very disappointed. I was told it would take 2 weeks. I call and it still tells me 12-15 more weeks. No one has any answers for me. All I want is my furniture. I bought and paid for.5 months ago. There were other items I wanted but this was an awful lesson!😡😡😡

Great selection. Patient sales people. And best of all, the furniture is made in the USA.

I went in with a $25 gift card that I'd been carrying around for TWO YEARS. Forgotten I'd had it and it had become obsolete. But they graciously honored it anyway. I found a really cute item, and walked out a very happy shopper. Such a sweet bunch of folks, working there. Thank you Ashley Furniture of Abilene for your kindness.

I have been waiting for my furniture to be repaired since May 2020!!! Repairman has been here several times only to have the wrong material/supplies sent to him… Two months ago, he showed up and finally repaired my furniture but broke a different piece while here (it was an accident). He told me the replacement would be in within a few days and he would be back to fix it….. I’m still waiting!!!! What do you have to do to get Ashley furniture to take care of their customers?????

The team was friendly, professional, and knowledgeable assisting us with buying a couch. Would reccomend

Had the best experience with Thomas the sales guy who assisted me. Absolutely helpful and right to the point. Very helpful folks and will definitely return. 😇🙏🏻

Had the best time with Jimmy the sales guy there. Absolutely helpful and right to the point. Very helpful folks and will definitely return. Thanks Ashley's for ALL your help ❤️🙏🏻

waited over 7 months for furniture promised in 6 weeks

Just bought a sofa from Ashely. Home store. It was a wonderful Experience! I recommend them. Great sales people!

Buyer Beware!!! Purchased a couch and loveseat during the 4th of July sale and was told we would receive it in 4-6 weeks. When we heard nothing on week six we called and where told it would be another 6-8 weeks. That 4-6 was an estimate and even after waiting 6-8 more weeks they can’t guarantee it will be delivered. DO NOT buy from Ashley’s they have now done this to us twice. (Once on our kitchen table) and now. They are rude over the phone and come up with excuse after excuse on the delivery date after being told in store it would be six weeks at most multiple times after a customer walked in and warned us not to buy from Ashley because he had been waiting 10 weeks for his purchase and had not received it. I wish I had listened. Edit: We called management and where told our order would arrive November 26th it is now December 3rd and we called and where told it would be another month. DO NOT BUY from this store

BUYER BEWARE! I will continue to post further reviews until furniture delivered. Practicing the art of brevity, I wanted to state to the general public that you should take your business elsewhere. We purchased our furniture in March and have received one excuse after another. If you drive up to the Abilene location, you will see that the outdoor sign is in tatters and that should have been the first red flag to us (sign is still in disrepair). We were informed by the salesman that we should have our furniture in no less then six weeks, this was a lie. I have owned, or been partnered with several business organizations so believe me when I tell you (general public) that the sales pitches given by associates are delusional at best, and I will place the blame on upper management (owners - which is a couple out of Lubbock that already own over 10 other furniture management locations throughout Texas and New Mexico). Covid-19 is a fallback excuse given by Customer Service which they are shielding there inept behavior behind. I have taken a tally (speaking with previous Ashley Furniture Abilene customers) and have noticed that the slim majority of Customers that financed the furniture received all or at least 60% of products by given timeline. A question that does arise is the following - Does management give more priority to finance customers since they do not want to hurt their relationship with leasing companies such as Progressive? Does Progressive leasing, as a third party merchant finance company, need to be aware of their behavior? Do cash customers have to wait in line and be treated like livestock with dull excuses that even bore the snails in my garden? I am fully aware of current shipping delays due to Covid-19 (as 40% of their furniture does come from China) but is seems like this kind of corporate behavior goes way back before the pandemic. So now more questions arise...Since we have been informed of a refund and would "receive notification in 24 to 48 hours" and yet no attempt at contact by them has been made, does this constitute theft? We will be investigating legal remedy, should we inform the office of the state attorney general of possible criminal behavior along with financial remedy in a civil court of law? Should we inform the following companies of your behavior: Prog Leasing, LLC | Approve.Me LLC | AM2 Enterprises, LLC all of which have an ownership in Progressive Leasing (D.B.A. Progressive Finance Holdings, LLC) of how you treat customers and that their Risk Assessment Team should investigate their relationship with you? Please be aware that I know exactly how to contact the responsible parties in these Organizations, so I won't be calling some kind of "Customer Service Hotline". This action on my part may only cause a ripple in your sea of pathetic corporate behavior, but at least a paper trail has been started. Your CRM with Dsghome.com is one of the worst Customer Relationship Management services I have ever seen. It's easy to hide behind this website as you respond to other complaining parties on here, will you ever make the decision to be more transparent and treat customers like humans with MONEY instead of discarded animals on the side of road - flea ridden and starving for attention? To all the customers that have been treated like this, take the time to contact the following places, Office of the Texas State Attorney General, Google reviews, Yelp reviews, District Attorney, legalmatch com. If you file a google review make sure you use key tags such as "The Abilene Ashley store", use a combination of words with this order "Abilene, Texas" along with "Ashley Home Store", also "Abilene TX location", also "Abilene Ashley HomeStore". Let's get these reviews shown first in "most relevant" sort by. To summarize my outline, Abilene Ashley HomeStore - you messed around with the wrong NIGHTMARE customer of the century....the ghost of accountability will be there shortly to haunt you!

Got a nice recliner for my birthday the Daley lady was nice.

Salesman Chris was so helpful about showing me around. Happy with my furniture.

we shopped around online and locally and we could not find better prices, plus we got free pillows.

friendly sales people. good buying experience

Good selection. Friendly workers.

Just a bunch of liars just trying to get their commission. You would think they would care more about their customers than they do. I just wonder if all the stores are as crappie as Abilene… if so I don’t know how they stay in business

Michelle in the Abilene store is so helpful. She is pleasant and knowledgeable, makes the purchase of furniture so easy.

Its been a horrible experience with Ashely. I havent received the furniture that I ordered back in April. I keep calling them and all they do is lie to me and keep pushing my oders further and they hang up on me. I paid them cash because I trusted them. Now I dont know what to do, we've been without furniture and paid the only money I had .

I made a FATAL mistake by not reading online reviews about Ashley Furniture. I don’t want you to make the same mistake I did. Never, EVER, buy anything at this store in Abilene. I cancelled an order because it was not what it was represented to be (check out the online complaints and reporting on Ashley’s “leather” furniture not being leather at all— peeling, etc) and, over 5 weeks later, STILL have not received a refund. When calling to see why, they couldn’t even tell me what was going on. Their new manager offered zero help. If you even catch someone on the phone it’s nothing short of a miracle. You’d be much better off going almost anywhere else. I will never even set foot in this place again. It’s, honestly, ridiculous for a national store to not be able to give you an immediate refund after paying CASH. It is 100% shady. It’s also ridiculous to have to involve an attorney on something that should have been a quick and easy fix. BUYER BEWARE!! The ONLY helpful person throughout this unnecessarily arduous process was their operations manager, Marissa.

Dude definitely tried.. but taking me to the most expensive mattress wasn't really a sales point for me

Ordered sectional on MLK day in January. No furniture by late May. Cancelled order. Today is August 12 and STILL no refund. Time to file theft charges!!!!

I never write bad reviews. BUT PLEASE DO NOT PURCHASE from Ashley's furniture. Once you purchase an item it can take more than 3 months for you to get your stuff and it can continue to be pushed without notice. Also they have no refund and its purchase on sale... meaning even if you cancel your order you will not get your money back and if you do... IF.. then you will get charge a 25% fee for who knows what. If you want to get a furniture from Abilene Texas. Go to Homezone Furniture or somewhere else... you will at least get your items on time and won't give you the run around when you call customer service.

Uncle Jimmy was extremely knowledgeable, polite, and helpful!

great selection, friendly servicr

Not happy with the service after the sale. Wishing I had not made a purchase with Ashley now. Definitely having buyer's remorse.

Poor customer service. Made 6 or more calls and they wouldn’t call back. Made two trips to the store to before they finally came and fixed our recliner. Now the color is coming off of our “leather” furniture. They still haven’t fixed that. It’s only a year old. Not happy with them.

I read the reviews and thought oh maybe there was just a few people with issues, don’t judge the store off of o oh the negative reviews. DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE. They give you the run around when you call customer service and keep telling you your order will be in the next month. Initially I bought a bed and a couch. The salesmen told me it would be 2 weeks for the bed as they have them in stock and a month for the couch. This was in April. It took two months for the bed. It is now almost August. I’ve been told twice that my order will be delivered on set date, took off from work: no delivery. When I call customer service they tell me they don’t know what happened and my stuff will come in soon. They’ve tried to say Covid has caused issues but it wasn’t an issue when they were selling me furniture. Do yourself the favor and spend your money elsewhere.

I ordered a couch, loveseat, and ottoman in October of 2020. I was told when we were ordering that it would be delivered in December (8 weeks). On December 30th, when we hadn’t received any communication (10 weeks) I called to check on our order. They said that it would be in the first week of January. This pattern continued until we finally received our couch and loveseat in February after 16 weeks. All communication about the furniture was initiated by me, even though their policy states they are supposed to contact weekly for a check in (as told to me by an Ashley furniture customer service representative). Unfortunately, at the time our couch and loveseat were delivered, they didn’t have our ottoman. It is now July 16th and we are still waiting on our ottoman. I called Ashley today and was told it was at the store and I could schedule a delivery. It should now be delivered the last week of July. I don’t know how long our ottoman has been at the store, but I do know that 9 months is not the same thing as 8 weeks. I’ve been given the run around by costumer service numerous times- having my phone call transferred to different departments and them all blaming each other. And then when I called the store today, the representative was rude. I will not make the mistake of buying from Ashley furniture again.

I ordered a couch, loveseat, and ottoman in October of 2020. I was told when we were ordering that it would be delivered in December (8 weeks). On December 30th, when we hadn’t received any communication (10 weeks) I called to check on our order. They said that it would be in the first week of January. This pattern continued until we finally received our couch and loveseat in February after 16 weeks. All communication about the furniture was initiated by me, even though their policy states they are supposed to contact weekly for a check in (as told to me by an Ashley furniture customer service representative). Unfortunately, at the time our couch and loveseat were delivered, they didn’t have our ottoman. It is now July 16th and we are still waiting on our ottoman. I called Ashley today and was told it was at the store and I could schedule a delivery. It should now be delivered the last week of July. I don’t know how long our ottoman has been at the store, but I do know that 9 months is not the same thing as 8 weeks. I’ve been given the run around by costumer service numerous times- having my phone call transferred to different departments and them all blaming each other. And then when I called the store today, the representative was rude. I will not make the mistake of buying from Ashley furniture again.

Always buy from them. Good price. Good quality . Just delivery takes a long time. I am hoping to buy more stuff I need pretty soon

IT WOULD NOT LET ME GIVE ZERO STARS OR I WOULD. ORDERED FURNITURE 11-27-20, BEFROE COVID, AND NEVER RECIEVED IT. FINALLY WAS ABLE TO GET MY DEPOSIT BACK TODAY AT THE STORE. I KEPT GETTING THE COVID EXCUSE EVEN THOUGH I ORDERED IT SEVERAL MONTHS BEFORE THAT. WHEN I WOULD TRY AND GET MY MONEY BACK THEY TOLD ME I HAD TO CALL 800 NUMBER WHICH IS A JOKE. YOU CALL AND END UP ON HOLD FOR AN HOUR AND THEN THE PHONE JUST HANGS UP. DO NOT WASTE YOUR TIME OR MONEY AT THIS STORE. READ THE REVIEWS AND SAVE YOUR SELF THE HEADACHE.

Buying from this store is my epic mistake . They promised delivery in 4-6 weeks. I waited for 5 months. Customer service is non existent. Your call will never be answered. I went to store directly, they advised me to call a non existent number. Lesson learnt -Never shop in this store if you are smart. You loose your time , money and peace of mind. My rating 0/5.

On 4/1/21 we order two dining sets from Ashley HomeStore, located at 4597 Southwest Dr, in Abilene, TX. Initially we were told that the delivery will be in 2 weeks. After waiting we talked to them then they said that it will take 4-5 weeks - they delivered partial order. The one piece which is a large table, has not been delivered. And it's almost 4 months since the order. Every time we visit the store the employees at the store don't even put attention to customers who are coming to ask about service on an order. Every time we called the store is a waste of time, no one answers, the situation is worst when you call the "service department". You'll be put on hold for a long time, then they hung up. Next step is, I'll be asking to return our $'s. Needless to say, customer service is horrible. Next week will be FOUR MONTHS of waiting for our furniture which we paid back in April. Several people from Ashley called but have not solve the problem.

Customer service is non-existent. We were told 2-6 weeks for delivery. It has been 7 weeks and no one at Ashley is available. We were 31 and 39 in the queue and then after 21 minutes we were disconnected. Calling the actual store in Abilene is impossible as you are just re-routed to central customer service. We will no longer purchase from Ashley in Abilene. Our money is better spent with a company that has better communication skills. An email would have been sufficient,

No one answers the phones and I’ve been waiting on my couches for 2 months trying to cancel my order but no one answers I’m from out of town my kids have been sitting on the floor for 2 months 😭 I just want my money back so I can go somewhere else

I am changing my original review for Ashley. Don't buy from Ashley Furniture in Abilene, especially if you are going to have to wait for the item you paid for in full upfront to be shipped/delivered to your home. I ordered a dresser in March that was supposed to be delivered by early May per our salesman, James. That date came and went and when I called and checked they told me it was pushed back to May 17th. That date came and went too, and when I called on May 22nd Ashley Customer Service assured me that the dresser was on the truck and would be in the Abilene on May 24th and that it would be delivered this week. On May 27th when I had not heard from Ashley about the delivery I called Customer Service again and was told by the rep that the order was pushed again to June 15th. I told the rep that was unacceptable and impossible because I was told last week that it was on the truck and the Rep then proceeded to tell me that the store got my dresser, but apparently had sold it to someone else and that she could arrange for me to receive the same dresser from someone else who had bought the set and scheduled my delivery for June 2nd. Today, May 28th, I went into the store to talk to the Manager (Nathan) who I was told was not on-site by 3 salesmen, one of which was James that originally sold me the furniture and who basically confirmed to me that they sold my dresser that came in on Monday and refused to help me in any way other than tell me to call Customer Service and get a refund because, "Ashley is giving those now". So basically Ashley in Abilene is robbing Peter to pay Paul and "double dipping" buy selling peoples orders as they arrive rather than fulfilling the past orders. This is completely unethical and wrong. The manager Nathan was no where to be found for me to submit my complaint to but I did call and complain to Ashley customer service and that rep was nice & helpful. It should also be noted that I have never received a call from Ashley when our delivery date was pushed back and the CS rep told me that should be coming from our salesman, James. I was also told by Barbara Reyes that I would receive a $75 gift card for leaving a review which I have yet to receive as of today. If you are looking for furniture to buy, I would steer clear of this store because they have every excuse in the book as to why you aren't receiving your fully-paid orders, unethical salesmen, poor in-store customer service and an absentee Manager. The only positive part of this experience was the customer service guy I spoke to today on the phone.

Buyers beware! You will not receive what you purchased for months. We ordered a table with chairs and matching barstools back on March 14th and we still don’t have them. They initially told us it would be 2-4 weeks, then 4-6 weeks, and now here we are over 10 weeks later still with nothing. Zero communication from the store about the status of our order unless we physically go into the store and ask. They don’t call to update you that the order has been pushed back yet again and you can’t call for an update because it says their inbox is full. No emails, nothing. We have had to go into the store 3 times to ask for updates and each time they say it’s pushed back. So we are out $1500 with no product. I do not recommend buying furniture here unless you are okay with waiting months and not having a definite date of delivery. UPDATE: I emailed the address they gave to me in response to this post and they haven’t responded to the email. I texted the number that they gave in response to this review and STILL NO PROGRESS NO UPDATES NOTHING. So upset with this company. It has now been over 12 weeks since we paid in full for our products and we haven’t received them.

Ok but the ladies in the back couldn’t figure out much and I had to go back 5 times to order my parts

Not much for me to choose from in sofas but great service and knowledge of mattress.

The salesman was great and helpful. However, the delivery and getting out merchandise fixed hasn’t been. I was “assured” multiple times that my shelves will be coming in and I’ve yet to see them. I had someone follow up in my purchase and when I told her what was wrong she quickly hung up. DON’T EVER GO HERE!

Great experience at the Abilene Ashley HomeStore. I walked in knowing mostly what I needed and the associate I worked with helped me to find other pieces to compliment it. I have been in this store a couple of times now and have had a pleasant experience each time. I plan on continuing to shop with my local Ashley to redo the rest of the house soon! Barbara Reyes

Great experience, had what we were looking for, pricing was equal to what we had seen at other stores

Made an in-store purchase of over $4K on Jan 9, 2021. Delivery up to 4-6 weeks due to COVID, we were told. No big deal....started trying to call after about 6 weeks. Waited on hold for HOURS many times and promised it would be there in a few more weeks on the two occasions that I actually got through to a person. Emailed, called & left messages for someone to contact me...but nobody ever did. You can’t call the local store because that phone never gets answered or “has a mailbox that is full” and can’t leave a message!! INFURIATING!!!🤬🤬 So today is May 1, 2021....and STILL NO FURNITURE!!! On April 30, I Left 2 messages for someone to call me back as I was “caller #29 in the queue!” NOBODY CALLED ME BACK!! I have lots of notes and documentation of attempts to contact someone and get answers about my order!!Terrible Customer Service!! Maybe this will get someone’s attention....RESPOND BACK

I had the best shopping experience ever at Ashley's recently. We went into the store in Abilene, Tx and there was a sale going on and we had a great sales person named Jimmy that provided all the information (info on products, sales price) we needed, We ultimately purchased a living room suit, mattress and base, and a bedroom suite. I appreciate Jimmy and Barbara Reyes for all they did. They have my business for life.

I bought our mattress yesterday from Ashley! It was short and quick coz they know what we really wanted! The staff is nice especially Barbara Reyes! And also we have been Ashley customers, loyal customers since 2015!

We went bed shopping and Bob was very helpful with finding the right bed for us. Very patient and quite informative with each particular bed and the best part, no pressure sales. We spent probably about three hours in the store to find the perfect bed for us and finally did buy it. I would highly recommend the Abilene TX location for future purchases. Barbara Reyes suggested that I should post a review.

Attn: Barbara Reyes Highly satisfied with the quality of sofa and loveseat, however, very disappointed with delivery of recliner purchased. It’s now going on 7 weeks and recliner has not been delivered. Was told by salesman that I would have the recliner within 4-6 wks after purchase.

I was in and out of the store in 30 minutes in time for lunch! The associate Chris was awesome and very helpful and Barbara Reyes provided great support as well. I can't wait for my new furniture to be delivered!

I had a pleasant experience shopping for a TV credenza in the Abilene, Texas store on Friday, April 23, 2021. I was greeted by a sales person who then told me where my desired piece could be found. He did not hover over me but let me shop on my own until I found the particular credenza that interested me and then was with me to answer my questions and close the sale. The people in the office were very friendly and efficient in handling the payment transaction. Barbara Reyes called me on Monday, April 26, 2021, requesting that I rate my shopping experience at Ashley Home Store. She stated that when I gave my rating I would receive a $75 gift card. I look forward to receiving my new TV credenza and thank the Abilene Ashley for meeting my need.

I read the reviews and thought oh maybe there was just a few people with issues, don’t judge the store off of o oh the negative reviews. DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE. They give you the run around when you call customer service and keep telling you your order will be in the next month. Initially I bought a bed and a couch. The salesmen told me it would be 2 weeks for the bed as they have them in stock and a month for the couch. This was in April. It took two months for the bed. It is now almost August. I’ve been told twice that my order will be delivered on set date, took off from work: no delivery. When I call customer service they tell me they don’t know what happened and my stuff will come in soon. They’ve tried to say Covid has caused issues but it wasn’t an issue when they were selling me furniture. Do yourself the favor and spend your money elsewhere.

The sales people manipulate and lie to get you to purchase furniture that is takes months to receive. I would never purchase here.

Had a great experience in purchasing a bed frame and side tables. Ashley’s made is easy, and managed to honor the online discounted pricing. Big thanks to Barbara Reyes!

Bought a couch and loveseat on 4/21/21. Couch finally delivered 7/31/21 after repeated delivery dates not met. It’s now 10/10/21 and still haven’t received the loveseat. Again been given numerous dates the loveseat would be available to be shipped. Those dates passed and no loveseat.

We enjoyed shopping and purchasing our bedroom set and mattress from Ashley. We have purchased many of our furnishings in the past from Ashley as well! All great experiences. Thank You Jimmy for the assistance and Barbara Reyes for all the help!!!

Still waiting for our couch. We ordered January 3rd. It’s April 22nd! and every time we call they tell us another 2 weeks. Now it’s may 4th.. MAYBE?! Be honest with your customers that it’s not going to be 4-6 weeks. 4-6 weeks and 4-5 MONTHS are very different. It didn’t take you 4-6 weeks to take our money though! Never again...

Service was awesome. They had me in and out within ten minutes. Showed them what I wanted no if’s ands or buts about it. Great service. If you need to talk to someone from Ashley furniture talk to Barbra Reyes.

Horrible customer service!

Was called by Barbara in customer service after my purchase to make a 5 star review and would receive 200 gift card.. NOW I SEE WHY! Worst consumer service I have ever had to deal with in my entire life. They lie about the time it takes to get furniture, they never answer the phones. Their customer service line says leave a call back number and they will return your call if you dont want to hold. Because you will hold over an hour to speak to someone. You literally have to go up to the store to get a local person to talk to and then they turn around and tell you that they have to call customer service but can push you up in the q but it still takes 30 mins.

Barbra Reyes and the staff at the Abilene store have been very professional and knowledgeable while assisting my request in a friendly manor.

Great experience and customer service! Very accommodating to my delivery needs. Barbara Reyes

25 minutes agoNEW The buying experience was quick and easy, but it went downhill after that. We purchased 3 pieces in December, finally received the first, our sectional couch end of February, we still have not received our ottoman or side table. Everytime I call I'm on hold for at least 45 mins just for them to tell me ,"I'm sorry it's delayed." Then they will give me a date 2 weeks out again of when it should arrive. I call again after that date and the cycle just starts over. We are left paying for furniture we haven't received. I can cancel my order for store credit but why would I want to do that, I'm never buying here again. I would definitely NOT recommend going thru Ashley unless you are told you can take your furniture home same day.

The buying experience was quick and easy, but it went downhill after that. We purchased 3 pieces in December, finally received the first, our sectional couch end of February, we still have not received our ottoman or side table. Everytime I call I'm on hold for at least 45 mins just for them to tell me ,"I'm sorry it's delayed." Then they will give me a date 2 weeks out again of when it should arrive. I call again after that date and the cycle just starts over. We are left paying for furniture we haven't received. I would definitely NOT recommend going thru Ashley unless you are told you can take your furniture home same day.

If I could give ZERO stars, I would. Buying from Ashley's (ABILENE) has been a night mare from the beginning. After I get my furniture I will NEVER buy from them again and I will suggest to anyone that is looking to buy furniture to steer FAR, FAR, FAR away.

Ordered a multi piece couch and an ottoman Feb 2 with an ETA of 3-5 weeks. 2 months later we finally got half of our couch, and we’re being told that the last piece of our couch and the ottoman won’t be delivered until mid May. If you attempt to follow up and inquire about your order, the spineless manager will tell you whatever he thinks you want to hear that will temporarily pacify you and get you out of his store without too much fuss; or you’re directed to corporate, where you’ll wait on hold for hours then be told that there are no refunds, only store credit after a 25% cancellation fee. Once this Ashley Furniture of Abilene gets your money, they literally wash their hands of you and consider your order “not their problem”. Save your money and your time and go literally anywhere else but Ashley Furniture of Abilene! Even if it’s as far as Dallas! Update: it is now May 5th and we received our ottoman. Still waiting on the other 1/3 of our couch. Movers said not to expect it until June, maybe July. Update: 2 June the last portion of our sectional was finally delivered! After 4 months we can finally put Ashley HomeStore behind us and never have to worry about dealing with them again!

Didn't purchase anything but great customer service

Sencond time buying from Ashley Homestore because they are great to shop with. The staff are friendly and helpful. The store is organized and clean. Always a pleasure to shop or just look around. Thank you Barbara Reyes and staff.

I made a large furniture purchase at The Ashley Homestore in Abilene, TX for my mother as a promised Christmas present on 1/27/2021 and was told it could take 4-6 weeks for delivery. It has now exceeded 8 weeks and I have still not received a call back on delivery arrangements. Every time I contact the delivery department, store, customer service I receive no answer or call back about this issue. The lack of transparency and response is making me regret this purchase and further purchases with this company. Edit: 4/20/21 - I contacted your email response team and was told it would be 'escalated' 3 weeks ago and have not received any new information since. It's now going on 11 weeks without a clear explanation as to what happened to my order or if anything is going to happen.

I ordered my furniture 8 weeks ago and still have not received it I've tried to call the delivery number and can't get through to anyone I also have tried customer service with the same results mean while I have been making payments to my credit card on furniture I have not received

Ordered a couch and love seat back in November. Was told that it would only take 2-6 weeks for delivery. It's now 21 weeks and I still don't have my furniture. It is almost impossible to get anyone on the phone and their mailbox is constantly full. I have been told for the last 3 weeks that it will be at the warehouse at the end of the week, every week I call. They won't give me a refund this is ridiculous and the store is a joke. Today is April 7th now, couch and love seat were supposed to be delivered between 2:30-5:30pm then it was changed to 5:30-8:30pm and now it's 8:45, no contact number for delivery and of course the number the text came with says they are closed now.

Excellent customer service from Jimmy at the Abilene store. Very honest and professional. Barbara Reyes was very courteous on the customer service call as well. //// Edit: The above comment was for a prompted review in return for a useless $50 store giftcard. This experience have been a complete disaster. Our furniture finally got delivered after more than 3 months, when the sales rep told us at time of purchase it would be no greater than 6 weeks. Upon delivery, we received the wrong color for our TV stand, and one of our end tables were missing. We had to go into the store to pay the balance the day before the first scheduled delivery, and no serious efforts were made for reconciliation, for them failing to meet their standard/ our expectations. Now we’re gonna have probably wait a further 3 months for redelivery. Stay TF away from this place if you actually want to have your furniture in a reasonable timeframe. Beyond abysmal customer service!!!

Michelle made ordering and picking my futon easy. I will return and purchase more furniture there in the future. Thank you Cc: Barbara Reyes

Giving 1 star because zero isn’t an option. Absolutely terrible customer service. I purchased in full furniture back on 12/18/20, I was told they would be delivered in the week of 2/18/21 with a chance it could be pushed back til last week in February. Here we are 3/29/21 and I haven’t even received so much as a phone call as to what the hold up is. I’ve called numerous times and am always treated with disrespect and given the run around of “2 more weeks” I called corporate and they didn’t even have my sales number in the system!! Went into store to figure it out and they just put me on phone with customer care and offered no other solutions. There are great places to buy furniture in Abilene I would stay away from Ashley’s. While everyone in the customer care and corporate has apologized I still haven’t received an apology from anyone in the Abilene team. Read the reviews every one that purchased furniture and is waiting are good anyone else well....

I spoke with Barbara Reyes earlier and shared with her about my experience at Ashley's Home Store. The staff was very helpful, friendly, and personable. I had the pleasure of dealing with Jimmy and Michelle and both had wonderful customer service. My expectations were met and then some! I purchased a tempurpedic mattress set and I'm looking forward to its arrival!

Excellent service. I buy my furniture here and they have always been do helpful on everything I need

Nice furniture but takes to long to get delivered to my business. Barbara was an ok customer service person but she could have spoken to my secretary and refused to speak with her.

Great buying experience and all around great service to include a follow up call from Barbara Reyes.

Our experience with Ashley Home store was amazing!! Chris, our salesman, was wonderful and gave us wonderful deals and discounts..found us EXACTLY what we wanted at a fantastic price!! And the follow up with Barbara Reyes was EPIC!! She was kind and caring!! Love this store!!

If I could rate in a negative grade I would. I purchased a sectional sofa 03/23/21 and still have not received the entire piece as of 05/05/21. Of the 2 pieces that were delivered one was broken, still waiting on repair that isn't even able to be scheduled until 05/17/21. I have spent over 5 hours holding for "customer service" often times hung up on or the call is transferred back into the call que which is usually around 22 calls waiting. I have been told 2 times my missing piece would be delivered... sat home waiting and nothing...so I call and wait time is over an hour only to be told no one knows where my missing furniture is and they have no clue why I was told it would be delivered. I have gone to the store and I'm told there is nothing they can do. Today I sat for 4 hours waiting for the scheduled delivery and repair of the broken piece... No one showed up so again I called waited over and hour to be told the missing piece isn't even available, but that the repair person states they did come by and left me 2 voicemails. I have NO voicemails and no one knocked on my door. Today makes the 3rd day I have sat at home waiting on furniture, and now I'm told they will get my piece in the warehouse Friday, and will reach out to me to schedule delivery... Who knows when that will be. The repair on the broken piece scheduled for 5/17/21 so that is 2 additional days I will have to find a way to sit home and wait on Ashley. This has been the most horrific furniture buying experience I have ever had. I will in NO WAY ever give Ashley another dollar!!! Today to top it all off after the 3 hr call the woman tells me she's a corporate supervisor and refuses to give anything other than first name or let me speak with someone above her, then says maybe when all is said and done they will offer me an in store credit... ABSOLUTELY NOT, I wouldn't deal with them even for free furniture!

Barbara Reyes, was awesome tyvm

Found what I was looking for. The people there are courteous and professionals. Special thanks to Barbara Reyes!

No pressure, clean store, Barbara Reyes helpful, also the gentleman who was there, I am sorry not to remember his name as he was very good.

Great customer service. Easy and quick purchase

This was our first experience with Ashley Furniture and we will continue doing business here! We told the gentleman that helped us what we wanted, our price range, and he made it happen! Ready to enjoy our new furniture! Barbra Reyes

First time buying from Ashley furniture and I had the best I mean best experience the service was AMAZING and I would recommend anyone to go there for all their furniture needs they also had some amazing deals James Lail helped me and my husband and his energy and spirit was just amazing he is a very amazing person inside and out I would recommend him 1000 times Barbara Reyes

Helpful and friendly service. Will buy again. Thank you (Barbara Reyes)

Barbara Reyes

Everyone was super nice. The man who helped us was very friendly and helped us get the exact dining room set ordered. Definitely will be shopping there again. When Barbara Reyes called to ask about my experience she was very friendly as well.

Barbara Reyes

2-6 weeks delivery! YEAH RIGHT!! I ordered my recliner at the beginning of January. I got it the second week of March. 10 week delivery!! That is unacceptable. Next time I will go to a locally owned place where they will stand by their word!!

I ordered a couch and love seat the 3rd week of December from a salesperson named James who was great to work with. It is 3 months later and I still have not received my furniture. They say it will be here next week to no avail. They rarely answer the phone when I call. Customer service leaves you on hold for way too long. I have paid for my furniture in full and I have no idea when I will receive it. I believe they are not following through on what they promised which is a 4-6 weeks delivery date. I understand we are in a pandemic and we had a huge snow storm but this is out of control.

had a good quick shop. I didn't realize we went in with the store only being open another 30 minutes, but the salesman was able to help us find the right couch for our family needs and get us out before the store closed. I didn't feel rushed we already had a budget and an idea of what we wanted. Barbara Reyes was very helpful

Overall a good experience. I knew what I wanted from the store via their website so I showed the sales person what I was looking for, he found it online and adjusted the price that was on the website. Sadly, they did not have the item in store but it was not that big of a deal to me. - Barbara Reyes

Nice place has everything I was looking for with an affordable price and free shipping and set up!! Very nice and friendly staff Barbara Reyes....highly recommend!!

The worker's are wonderful very helpful and Barbara Reyes is great best place to shop

Barbara Reyes was very helpful. Reasonable prices.

I had a great experience at the store when I was shopping but now I’m really regretting shopping with Ashley furniture. I bought some couches 8 weeks ago. They said it would take 2-6 weeks for them to be delivered and I’ve patiently been waiting. I called about them a week ago and they told me they were waiting on one more piece that would be here this past week. I called on Friday to follow up just to be told I’m going to be waiting till the end of June!!! So now I’m going to be waiting another 6-8 weeks!!! I’m just really upset at how things are going and I will not be shopping with Ashley furniture again.

No pushy sales people. Found what we wanted...

Chris was very friendly and the rest of the staff was amazing. And barbra who reached out was very nice.

Excellent, long-lasting furniture. The price will turn some people away, but the reliability is what you pay for. I've been sleeping on the bed I purchased a year ago half disassembled for the past 3 months with no issues. The staff are friendly, get you what you need and to where you need to be. Thanks, Barbara Reyes, for having me fill out this review and reminding me of the pleasant time I had over a year ago.

Very nice and friendly staff

Barbara Reyes was very polite and so was the girl behind the counter. She worked hard to get my issue resolved. However, I am still waiting on delivery of items purchased Jan. 8, 2021. Also I purchased another couch and was told it showed to be at the warehouse in Lubbock and I could probably get the couch within 2 weeks but called the warehouse next day and they told me the sofa was not in the warehouse and would probably be the end of April before it would arrive. That was disappointing.

Jimmy was very helpful in helping pick out and ordering a new dresser for my daughter, and Barbra Reyes called the next day to make sure my visit to their store exceeded my expectations. My only complaint is that due to the pandemic, shipping may take a little longer, but that's not anything the store can help. Will be a repeat customer.

Great sales team and really answered all of our questions!! Barbara Reyes

We purchased a dining room set for our new home. We found the perfect one to go with our decor and the size we needed for our big family. The craftmanship and detail is beautiful. We will definitely purchase again from Ashley's. Barbara Reyes was a friendly associate and pleasant to work with.

Great sales associate at Abilene store. We found what we liked and he made it happen. Quality furniture at a great price. Barbara Reyes sent me the link for this review. Thank you, Jerry

I don't recommend purchasing anything from Ashley Home Store at Abilene, TX. I have been waiting on my furniture for the past 5 months now. The sales people in there will tell you anything to have you purchase anything in that store but they leave that big huge information out that you will not receive your furniture anytime soon. Customer Service is also terrible. They will go on and blame it on the pandemic why your furniture has not arrived yet or even blame it on the weather. The bottom line if you don't mind waiting for your furniture for over 5 months or more than I would totally recommend purchasing from Ashley Furniture. Oh and they refuse to provide you a refund as well even though you have been waiting on your furniture for over 5 months already. They simply don't care and have no interest is providing any good customer service.

Great and fast service! They were able to price match with me to the website and offer a better price. They were super friendly. Barbara Reyes gave me a call to make sure everything went smoothly with the purchase and that I was happy with my services. I’ve used Ashley HomeStore for many of my furniture purchases and I will continue to use them!

My family and I have shopped at the Abilene, TX store several times in the past year. Our preferred salesperson is Michelle Miller. She is knowledgeable about what I am looking for and understands the products she is showing me when I tell her what I am interested in. She is prompt in her communication with me when I am not in the store but have a question or a request. I have no complaints about our store experience. Barbara Reyes called me from Lubbock to check on the status of my experience with Ashley and she is very friendly and and easy to talk to.

Great customer service, Barbara Reyes is great!

The sales people were very friendly and helpful. They weren’t pushy and guided us to several items like we were looking for. Brenda Reyes contacted me to insure everything went well.

Do NOT shop at Ashley’s! We had originally found a sectional we loved and was told it would be a few months before they could get it in. Not wanting to wait that long, we decided to go with something else after Jimmy made VERY clear that the furniture we would be ordering instead would be here MUCH quicker. We were told February 16th. I called for days and could never get ahold of someone in the store, would be put on hold for a ridiculous amount of time, and even finally talked to Michelle who told me she would have Jimmy call me back. It’s been two weeks and NOTHING. I called three weeks ago, and was told what they had in the warehouse and what we were waiting on. I call today and it’s COMPLETELY different than what I was originally told. It’s obvious they just want your money. I’m to the point where I don’t want any of the furniture, I just want my money back!

My spouse and I recently visited Ashley's Furniture and had a splendid time! Barbara Reyes and Michelle were great to us and provided us with timely service. Michelle was able to thoroughly show us examples and ideas that best matched what we needed. We were very well taken care of. We will happily return for our furniture needs.

I came in looking for a simple and left with a sectional and ottoman for a nice deal and Barbara R was so nice and helpful while conducting her follow up call.

Great experience, fast and friendly! Barbara Reyes

After a long, exhausting day of looking all over town, we finally found the perfect sectional at Ashley. At least 3 employees, including Barbara Reyes, helped us sort through all the options to find the specific style we had been searching for all day.

Thank you Ashley Furniture Home Store, I love the furniture that I purchased, and a special thank you Barbara Reyes and Ashley Home Store team for making the process of purchasing my furniture enjoyable!

We have been satisfied with the furniture. Spoke with Barbara Reyes on the phone concerning the survey.

In August 2020 (yes AUGUST!!!), after just moving to Abilene, I went to Ashley’s to buy a couch because I’ve bought furniture from Ashley’s in different states over the years and loved them. Jimmy, the senior sales rep was full of energy and sold me on a sectional couch. 4 - 6 weeks estimated delivery. It’s now been seven months! When I call the store customer service it goes to voice mail. I later found out the store doesn’t get the voicemails- corporate office does. When I go into the store I’m told every time a new delivery date for the following month. The one time I got a hold of the corporate office (usually when I call I’m in the que as caller number 18+), I was told the couch would be delivered the following week. That was a month and a half ago. I’ve emailed, left voicemails, etc. but no one ever responds back. The store customer service reps (very friendly and I feel bad for them because this isn’t there fault) can do absolutely nothing to assist! They can’t cancel orders, they can’t get voicemails to their store, nothing. Ashley’s has been my go-to for the past 10 years, but never again. I feel sorry for the Abilene store employees!

This store, located in Abilene Texas is absolutely wonderful in taking your money but absolutely dreadful, horrible and seriously lacking in customer communication, service or providing your products in a timely manner. We ordered a mattress 27 Nov 20. After receiving no word on the delivery, we have attempted to contact this store in person or email on 5 Feb 21, 12 Feb 21, 22 Feb 21, 23 Feb 21, 2 Mar 21, 3 Mar 21 and 4 Mar 21...and not ONE of those attempts resulted in a resolution from Ashley Furniture because no feedback or communication was returned. It's pretty darn sad when they leave you on the phone 2 hours one day and 4 hours the next day with NO ONE picking up the phone. And they have the NERVE to repeatedly state, "Thank you for continuing to hold. If you would like to hold your place in line and a representative will call you back, please press zero now. Otherwise, please continue to hold for the next available representative." If I'm on standby for more than 4 hours and they have not acknowledged the call, why in the heck should I believe they will call me back??? STAY AWAY FROM ASHLEY'S FURNITURE AT ALL COST!!!! DON'T DO IT!! GO ELSEWHERE!!!! You get better service from a FLEA MARKET!!!!!!!!!!!!

Great staff. very helpful, quick to acknowledge you. Delivery will be faster than expected, purchased last Saturday and will be in this coming Saturday. Spoke with Barbara Reyes as well with their CS line when they call to check on how your experience was, she was very nice as well.

I Spoke with Barbara Reyes and she was very helpful in guiding me to the right piece of furniture I was looking for. She helped me make it very easy. I love the store and the service I received. I recommend this store to anyone who is looking to buy a certain piece for their home. Thank you Barbara.

For the love of God, don’t believe the high star rating. This was the most inconvenient and frustrating purchase I’ve ever made. They only dropped off half my couch, and now, weeks later I still do not have the other half. No response from customer service, and the store literally doesn’t even have a manager.

I had a wonderful experience while shopping at Ashley Furniture in Abilene, TX. They were all very kind, and they helped me find what I needed and also made me a great deal! Thank You Barbara Reyes and the Ashley Furniture staff. Can’t wait for my new couch to come in!

Purchase was fast & easy, they sent me on my way with what I purchased glad it was stocked in store. Sales was really helpful. Nice of Barbara Reyes to follow up with me.

There were only 2 people out of 6 that were making things happen. Even the general manager was only worried about lunch. So the stars go to the people who helped us the most.

Had a great experience at the Abilene store thanks to the superb service provided by Chris Cowen and Barbara Reyes. Loved the store and found the perfect furniture for my living room

Barbara Reyes. Customer service is great!!!! Thank you!!!

Barbara Reyes contacted me and asked if I could leave a review and I will be happy to we were greeted as we walked in customer service was great after looking at several different places I found the couch that I liked that was better quality and the color I wanted thank u Ashley’s furniture homestore

I really hate to leave a negative review for any company. I know most are trying their best and have challenging times. But I must say I won't ever buy anything again at Ashley. And the only reason I'm posting this review is because they asked me to - otherwise I would have just kept quiet. We waited 20 minutes in the store before anyone would even acknowledge us. After we made our purchase -- after - they told us it would be six weeks for delivery. When delivery was scheduled we were notified the night before (not even the daytime to rearrange schedules for the next day). We couldn't be there so had a neighbor come over to accept delivery. When we got home we saw it was NOT what we ordered. Fortunately we had photos of the furniture inside the store. It wasn't even the same brand. It took forever to get through to customer service and we were treated rudely for having accepted the furniture - as though it were our fault. Then we were told they charged us the wrong price and to get what we actually ordered it would cost more. We finally got past that - after sending photos and receipts and whatnot -- and were then told the current furniture would have to be picked up and returned to the manufacturer before the right furniture could even be re-ordered. Soo another six or eight weeks to go. Again we had to be available on an hour's notice to get the furniture picked up And then they were two full hours late. No telling when we'll get the right order. And of course the store is sitting on our money, all pre-paid two months ago. Barbara Reyes sent me an email asking that I post a review and use her name in it, so I am. I don't know who she is. If she is the one who sold us the furniture in the Abilene store, she was friendly and probably overworked. If she is the one who turned in the order and got it wrong, I hope this helps prevent a mishap for another customer. If she is the incredibly rude and demeaning person on the customer service line who treated me like a criminal, she can be thanked for losing our future business.

Customer service was excellent! Friendly atmosphere and I love the products I bought at great prices. Even Barbara Reyes from Lubbock was nice enough to give a call the next day checking in on my experience. Thanks Ashley!

UPDATE: This original review was written in March 2021. It is now December 2021, and I still do not have my furniture. In anticipation of my new furniture arriving in April as told, I GAVE AWAY, my old furniture to allow for an easy delivery and set up. The furniture was NOT delivered. I was given new delivery dates of May, June, July, August, October, November, and now, Dec 23rd. I have some since moved and have been using yard furniture in my living room. I used a blow up mattress on the floor until June. I finally broke down and spent more money on a cheap bed frame and mattress to sleep on. I’ve been using the cheap plastic dollar drawers for my clothes. They have not offered any kind of solution or compensation for my situation. All I’ve gotten is a bunch of useless excuses and run around. Unless they have it IN STOCK and you can take it with you when you leave, I don’t recommend buying from Ashley. Thank you Barbara Reyes for the opportunity to share my shopping experience. I went in looking for a new couch. My current couch is 11 years old, and is also from Ashley Home Furniture. It has seen its better days and in need of replacement. Sales associate Michelle was very helpful in listening to what I was looking for and making suggestions. My elderly parents are moving in with me, so I needed a couch that was easy to get up from; firmer and not too deep. After about 2 hours of trying almost every couch in the store and endless questions, I finally found the perfect couch. Michelle was so patient during the whole process. She worked with me to get the price and financing I needed. It was so easy that I ended up buying the whole living room set as well as a bedroom set.

Went to Ashley furniture looking to buy a sofa they did not have any on showroom floor we liked. Barbara Reyes helped us find one online that we purchased. Associate very helpful. Thanks!

Barbara, our experience with Ashley's was fantastic & the guys were knowledgeable! They knew exactly what we were wanting! Thanks so much!

Thank you so much for your excellent service Ashley store in Abilene TX. Ny experience with you wa amazing. Great products for great price. Barbara Reyes,you are amazing.

Amazing service! Barbara Reyes

Ashley store has great quality products for affordable price.I bought a nice living room table for a very good price. I was very impressed by my experience that day.

It is a shame I have to even give 1 star. We purchased a table set in November 2020 from Jimmy (who is a great sales rep) and were told we would get it in 4-6 weeks, which they said is longer than normal because of the pandemic. We were understanding and paid outright for the table hoping we would eventually get the product. It is now the last day of February in 2021 and we have still not received our goods. I have called the store probably 30 times to which my calls were answered probably 4 times. Each time they tell us “it will be here next week” but here we are. When we asked to just cancel the order and refund our money we were told to call customer service, they don’t handle cancellations in store. We call customer service and are told there is a 25% restocking fee if we want to cancel an order on a table that does not even exist for all I know. At this point it is stealing as far as I am concerned.. our money has been held hostage, and we have no idea when we will ever receive the product we paid for. As someone who is also in sales you should either be honest with your customers about the ship times, or allow them to refund their money so they can go somewhere that can get them the product they are looking for. It is not good business.

Great customer service. Jim was awesome, got us exactly what we were looking for. Highly recommend him. Thank you Barbara Reyes for reaching out to see how are experience went.

I had a great experience shopping at the Abilene Store. Barbara Reyes

My name is Abel Alvarez and my wife and I had the greatest experience at your store in Abilene! The staff was supremely knowledgeable and friendly. We will definitely go back! Thanks for reaching out Barbara Reyes!

Best experience I’ve had shopping for furniture! Thank you Barbara!

Very helpful!

We went to the Ashley store in Abilene TX. Victor and Jimmy were amazing. They helped us and answered all of our questions. Barbara Reyes was so nice when she called us after our purchase.

Loved the service at the store but once you buy their product they do not seem to care if you receive the product or not. We have been waiting for over three months for an order that was supposed to be 4 to 6 weeks (tentatively) apparently. I have been on hold with the company for over an hour a couple of times and still no furniture. It is a shame that they would treat their customers like this because they do have a nice product and a good staff. Also, their customer service line is the biggest joke. Absolutely no help.

Im giving two stars only because everyone was very helpful in the beginning given i was spending money and they were about to make a sale. I don’t usually write stuff like this but i’m not happy that it’s been since February since i’ve ordered and bought my furniture and still not have received it. Everytime i call I have to wait on the phone for about an hour to even talk to someone. Then when i do they tell me my furniture will be in by the end of the week every week. I even went up to Ashley’s to figure out what to do and they just called customer service in the lubbock store did the same thing they always do. So now i’ve been living in an empty house for two months. We love that :)

Attn: Barbara ReyesMichelle did an excellent job helping us and really pleased with our purchase. Everyone was very helpful and friendly.

We had the best experience buying from Ashley. Thanks Barbara Reyes

Barbara Reyes

ATTN BARBARA: MY VISIT TO ASHLEY HOME FURNISHINGS WAS REALLY GREAT INFORMATION & WITH GREAT PRODUCTS WITH GREAT VALUE FOR THE MONEY! PLEASURE TO DO BUSINESS WITH! THANKS AGAIN MIKE LAW

We had an amazing experience with Ashley furniture in abilene texas yesterday. Couch and love seat we bought is beautiful. Thank you to Raul and Mr. Slade for making our purchases easier. Thank you to Barbara Reyes as well for the follow up phone call and the gift card. Absolutely everyone with furniture needs should visit Ashley Furniture in Abilene!

Only got 1 star cause I can’t give negatives...Our experience with Abilene Ashley Furniture started off great and quickly went downhill. We were told our couch and ottoman would be delivered in 3-4 weeks. Ha! 15 weeks later, I have 2 pieces of my couch. The third piece is still MIA and the ottoman hasn’t come either. It’s impossible to get them on the phone for an ETA. And if you request your money back, they only give you store credit, but keep 25% as a cancellation fee. What good is store credit when they can’t even deliver what I originally ordered. Just do yourself a favor and avoid this place like the plague!

Great Shopping experience and customer service!

Terrible customer service. Missed up order to begin with and now it been nearly three months later and still haven't got our couch. They have been saying next week now for a month. No one wants to be responsible for the mix up and make it right. Terrible way to do business.

friendly, helpful and accommodating. Process was quick and easy Barbara Reyes

The store Manager Slade greeted us and acted very knowledgeable and made you feel right at home, we also worked with a new employee Raul Espinoza on his first day and we were very much enjoyed the knowledge he already had after working 5 hours there, Together they answered all our questions and we’re very nice to visit with. Nice also visiting with Barbara Reyes.

Hello Barbara Just wanted to say that Thank yall and Michele was awesome and we will be back soon to get a living room set.

Michelle @ Abilene store location was amazing. We planned on purchasing from another store but she was so pleasant and went above and beyond to help us find the perfect mattress and living room set. She was not pushy and let us take our time deciding and she made sure we were taking our time to select the furniture we needed and wanted.

Nice experience only name I have to reference is Barbara Reyes

Absolutely love going to Ashley's. Everytime we go and buy something we have been treated like family and absolutely love everything we've bought. Thank you Barbara Reyes and Chris for helping us!

Great experience! Michelle helped us pick out numerous pieces of furniture to help with our new home. She was friendly and very knowledgeable, as well as professional.

My husband and I were looking to buy two recliners. We both bought different styles. The salesman was very helpful as was the finance person. It was the first and last place we went to Saturday morning. Ashley's is always the first place we go to when looking for furniture. We were glad we found the recliners as we didn't want to go anywhere else. Thank you, Gayla Mize Barbara Reyes

Great experience shopping and buying at Ashley’s Home Store! Great prices and fast service by salesman and girls at sales desk. Thanks to Barbara Reyes for calling and checking to make sure my shopping experience was professionally done!

Eager salesman, knowledgeable staff and great customer service! Thank you for following up with me, Barbara Reyes, I appreciate it.

I had all questions answered and had a great experience shopping.

I found the table I'd been looking for online the price was reasonable. I payed for it over the phone and they worked with me for the signiture. Everyone was very helpful. Should be receiving it Saturday. Very satisfied. Barbara R

it was very nice, no-one bothered us until we made our choice... we were greeted as we walked into your store and told to tell them if we needed anything. After we had made our selection and was discussing if this was what we wanted, a gentleman came over and explained the purchase options to us.

The store manager helped us and he was very personable and helpful. He handed us off to Someone else to complete the paperwork and she was very nice and accommodating also. Only reason l didn’t give 5 stars is because when we were there a customer was very upset because he had been given several dates when his purchase would be delivered and he still hadn’t received his product. We were hoping that was an isolated incident but we were told our item would be here in 4 to 8 weeks, when we checked today (5 weeks in) and were told it looks like mid March now which is another 6 weeks from now. Hope we actually get our purchase!!

James, Victor, Michelle, Marissa and Brooklyn were all professional and polite. They provided great customer service immediately walking into the door, all the way through check out. More importantly they all took the time to listen to my likes and dislikes in purchasing products from the store. (Barbra R.) Andy S.

Was very happy with the experience I worked with Barbara they made me and my family feel welcomed and answered all the questions we had. With alot of thinking and alot of great choices to choose from we finally found our table and stools. I can't wait to get them home and sit on them with my family and enjoy gatherings around the table. I know I made the right decision coming to Ashley furniture store. I will be back soon because I saw some lamps in their that I absolutely loved!! Thank you so much!!

We think the value is fairly good.

Merchandise was very up-to-date. Enjoy the cleanliness of the store. The staff was courteous and helpful. James was very knowledgeable and help facilitate our purchase. Thank you Barbara.

I had a very pleasant experience with the sales representative. He answered all my questions and he was very professional, kind and friendly. His name is Slade McClendon. In addition Barbra R. called to ask about my experience and she was also professional, kind and friendly.

Barbara R. We had a great experience at the Ashley’s in Abilene the staff was super friendly, very knowledgeable and we will definitely be going back when we need something else for the house. Thanks Casey J.

The. Service was great very helpful🤪 Friendly and very polite This site was sent to is by Barbara R.

We were immediately greeted and helped by professional representatives. We can’t wait to receive our new furniture.

In store was fine. Everyone polite. The delivery is horrible. Told I would would receive a call the day before and I did not. I called about noon and was told a couple of hours. So 6 hours later they call finally and sa6in about 1 hour they will be here.

Ashley HomeStore was great and the Staff was very friendly and knowledgeable. They were able to get us a deal with zero percent interest.

We loved our experience. The staff was friendly, knowledgeable and not pushy. They also helped distract our 1 year old twins so we could talk or ask questions about the furniture. Barbara R also checked in with us to see how we were doing with our furniture.

Worst company I have ever done business with!! I would not wish Ashley furniture on my worst enemy. Yes, they are that bad!! The only good thing I can say about Ashley furniture is our salesman (Jimmy) was absolutely great! Not his fault that that this company lies. We were given an appropriate time when our purchase would be delivered. We do not get a call or message letting us know the time frame has changed, so a week or two after the date we go back to the store and are given a different date. Nope, not then either. We try to call for days to get no answer, so we go out of our way again. They let us know part of our purchase is there, however the remaining will be in by the end of the week. At the end of the week, still no call and no one answers the phone. Four days later once again I go into the store. I am told I don’t know why you were told your items are here. The warehouse is in Lubbock and all your items are not there.I am then told it will be 2 more weeks. I call corporate for them to give me yet a different date. At this point I just want my money back . Ashley Furniture has now informed me, no ma’am we won’t do that. I ask for her (Carrie) supervisors name and #. She gives me a name but won’t give me her #. I ask her will she call me back. At this point I have not received a call. Basically, I have been given the speech you will get your items when you get them, but we will not give you your money back. You will get a call for delivery when your items come in. Hum!! Bad company!!

Barbara R. contacted and asked me to leave few words about my experience. When we walked in the store we were greeted by Chris, a salesman we've delt with before. As always, Chris was friendly and knowledgeable. Considering the hour we went in and that the we knew what we wanted, we were in and out in under 30 minutes. However, I do wish that the delivery team was local. We just bought a couch and it didn't get delivered until almost 10pm and those guys still had to a two and a half hour drive home.

Great service and price.

The service and the management and the salesman that helps with my purchase is fantastic. And also to Barbara R that calls me after it’s delivered to see if I have any problems with our furniture

We absolutely love our furniture. Thanks Barbara R!!!!! Lots of love to Barbara R🥰

Excellent sales and service. The loveseat recliners we purchased were and are very comfortable and better than regular recliners.

Had excellent experience with Ashley’s. We had to order our furniture but got it as they stated on time.

My experience was awesome!!! I’ll be buying from Ashley’s Furniture again. Barbra was excellent and the general manager Victor Jaramillo was a great help.

Great helping with bed and mattress purchase thanks for all your help and the sale and for taking the time to find the exact one my daughter saw online...thanks for checking in Barbara R.

It was a very nice and everyone very helpful Barbra R

Really took care of me and my wife, but got my table with no hardware and now it’s just sitting in my dining area in pieces because they provided no hardware to build it, and when we call we just get the run around and it’s been sitting here for 3 weeks now.

We had a wonderful shopping experience on 1-9-21. Our salesman Chris has always gone above and beyond to take care of us and help us find exactly what we are looking for. He and his Sales Manager did not disappoint in finding the furniture we wanted and providing a great financing incentive package to help seal the deal. Thank You Ashley Home Furniture store! Terry and Marsha Stewart Abilene, Texas Review Link: Barbara

My entire family went to our local Ashley furniture store in Abilene Texas. All the employees were very nice and were accommodating to my children. Michelle was great and a wealth of knowledge. She assisted in answering all of our questions and making the right decision for our family on our purchases. After the purchase we were contacted by Barbara R By phone the next day to confirm that our purchase went flawlessly. We definitely enjoyed the experience and would recommend it to family and friends.

I purchased a dining room set for my son and his new wife as a wedding gift on December 10th and was told it would take 2-3 weeks for the merchandise to arrive, it finally arrived on December 29th only to be told by the delivery team that the hard ware to put it together was not included. As of this date, we have no luck trying to get in touch with anyone at Ashley, calls remain not returned and my son has a puzzle of dining set sitting on the floor. He and his new wife have to eat their meals on the floor because of this inconvenience. I know Abilene is a military town and this is truly a fine way to treat a member of the military. I want my money back on this purchase. I will never shop at Ashley Furniture again. What a huge disappointment and so disgusted with the lack of Customer Service.

We received excellent customer service from the “get go.” The sales person’s name was Jimmy Lair at the Abilene location. He listened To what we needed and then made recommendations. He was very professional but at the same time very personable. He looked and Sounded like he really enjoyed his job. He helped us purchase exactly what we needed. We will certainly recommend this store location and its employees. We now know where to shop for great service and products. We rate it a 5 Star service! Thank you to all that helped us including Barbara Ruiz or Reyes. Linda and Dennis Ingram

I enjoyed my shopping experience with an employee named Barbara...she has great customer service skills and she is very efficient and knowledgeable...

My experience was completely amazing. I am in the process of moving in to a new home, and victor, Barbra and the entire team was very helpful in my purchases. Thank you all

I had a great purchasing experience here. Barbara, Victor, and “Uncle Jimmy” were all great to work with and made sure I got the best price they could give me. I’ll definitely be shopping with them again in the future.

The lady who assist was really helpful and friendly,i was able to get one i want,and itwill be delivered next week,and happy for the Double twin/full size Bunk Bed ,and just waiting for matress .

Great service. Barbara

We are not happy with Ashley Homestore - Abilene! When we made our purchase back on November 28, 2020 we were told that our tentative delivery time would be 2-6 weeks, but that our actual deliver time may vary. We checked with the store just after Christmas and we’re told delivery would be during the second week of January (within the original delivery window of 2-6 weeks). When we checked with the store on 1/11/21 to see what day that week our order would be delivered, we were told delivery would now be at the end of January. However, later that afternoon we received a text message from our salesman, Chris indicating that part of our order wouldn’t be delivered until 2/27/21, with the other part on 4/19/21. When they looked the order up at the store, the delay to the end of January seemed reasonable, but how do delivery times change so drastically within just a few hours, putting delivery at 12-20 weeks instead of the original 2-6 weeks. It seems very implausible that even with everything going on today with COVID-19 that Ashley Homestore wouldn’t have a better grasp of their manufacturing times. We had other options, but went with Ashley because their delivery would be quicker. We now feel like we were misled so that we’d chose them over their competition.

This is quite possibly the worst business in the history of businesses. Our buying experience has been terrible. There is no service after the sale. We ordered our bedroom furniture in November and given an estimated delivery of 2-6 weeks. Every time we visit the store to check on delivery they give us a different story with a different estimated delivery. Now we are told it won’t be here until March. I have a few friends in the same boat. They also say that they’ll do a “push” on the order to possibly move the delivery date sooner. All the push seems to do is push the date farther away. Our initial buying experience was fine and I even gave a 5 star rating for a $75 in store gift certificate (that I assure you I’ll never use). How wrong was I! I have since read tons of other negative reviews and it seems that people get their furniture up to 6 months late, or damaged, very often. I’ll never buy from Ashley’s again...ever!

We just purchased a table for our breakfast nook. Barbara and Michelle were both helpful with our purchase.

Would give 0 stars if I could they sell you furniture take your money then it takes months and constantly calling or requesting your furniture be delivered. Don't buy furniture from them waste of time. Then they tell you no refund policy. Run away from them. Please don't say you appreciate the review. You all know what you're doing and no one cares about customer service either. I have also contacted BBB for review of store and file a complaint. That if furniture isn't delivered on the next delivery date I want my money back. I will never recommend this place. Even if they do say 2 to six weeks they tell it usually doesn't take that long. Look at all the reviews go to BBB website 94 complaints for delivery alone in the past 12 months. This is not an isolated incident.

This is quite possibly the worst business in the history of businesses. Our buying experience has been terrible. There is no service after the sale. We ordered our bedroom furniture in November and given an estimated delivery of 2-6 weeks. Every time we visit the store to check on delivery they give us a different story with a different estimated delivery. I have a few friends in the same boat. They also say that they'll do a "push" on the order to possibly move the delivery date sooner. All the push seems to do is push the date farther away. Our initial buying experience was fine and I even gave a 5 star rating for a $75 in store gift certificate (that I assure you I'll never use). How wrong was I! I have since read tons of other negative reviews and it seems that people get their furniture up to 6 months late, or damaged, very often. I'll never buy from Ashley's again...ever!

Horrible service! We were supposed to have our couch a month ago, and we are being told it won’t be ready till January 25th. We ordered this a week before thanksgiving.CHECK THE BETTER BUSINESS BUREAU BEFORE PURCHASING FROM ASHLEYS!!!

So we have made several purchases from Ashley Furniture in Abilene TX and have been very satisfied.The people have always been so helpful and full of information. Michelle was our sales person and was amazing. I got a call from Barbara 3 days after to ask if we needed any other information or details on our purchase that we had made on Saturday. Definitely a Great experience!!!

Worst customer service ever!!! Tried to schedule a service call on a riser chair. First I had to call CS to order the parts I needed to fix chair...took 3 weeks to receive parts. Then I had to call back CS to schedule for a tech to come out and provide service on said chair. WAS On Hold For FOUR HOURS!!! Then service rep came back on line and said oh yeah your time for repair is. Blah blah date, like she Forgot I Was On Hold! Still did not get a date for service. Asked to speak with a supervisor.... on hold another 20 minutes. Gave up and hung up.. going to store tomorrow to try for resolution. Wish me luck

Worst customer service ever!!! Tried to schedule a service call on a riser chair. First I had to call CS to order the parts I needed to fix chair...took 3 weeks to receive parts. Then I had to call back CS to schedule for a tech to come out and provide service on said chair. WAS On Hold For FOUR HOURS!!! Then service rep came back on line and said oh yeah your time for repair is. Blah blah date, like she Forgot I Was On Hold! Still did not get a date for service. Asked to speak with a supervisor.... on hold another 20 minutes. Gave up and hung up.. going to store tomorrow to try for resolution. Wish me luck

They addressed our needs and concerns on a personal level.

Great experience

We had a great experience and have bought there before. They are great people. Barbara reached out to make sure everything went great

Barbara was much help once we were able to speak with her.

Was a very nice experience I had never been in a place so nice. Barbara was so helpful too. And the sales man jimmy was so helpful

My salesman was James in the Abilene store. He was so nice and helped me in any way. A five star sale!

We purchased a new loveseat with recliners and an end table at Ashley in Abilene, TX in January 2021. Chris was our salesman and he was awesome. He showed us only the items we were looking for and was not a pushing salesman. I would definitely use him again. Everyone was very friendly and very helpful. We shopped the other stores in Abilene before we purchased here and theirs were the best prices and I believe the best product. Thanks, Ashley. And I appreciate Barbara giving me the opportunity to submit this review.

They where helpful and worked with us with deals to find the best fit for our budget. (Barbara)

I paid for furniture July 4 2020 its jan 5 2021 and still haven't gotten all my items I paid for items and the was told it would be 4 to 6 weeks I asked for a refund I would be charged 25 percent if I did DO NOT BUY FROM HERE

I had the best experience at Ashley’s furniture. I went for the New Years sale and got a king size mattress and bed frame for under 1000.00$. Happy new year 2021!!!

Excellent service and friendly staff. Barbara even called to see if we were happy with their service.

A great place to shop for furniture, great prices. The sales staff was friendly and informative. They were also NOT "pushy" and gave us time to browse; which makes shopping furniture stores a more enjoyable experience. Barbara and Victor were both very pleasant to deal with and I will return for future purchases.

Thank you to the sales team and Barbara for an awesome experience! The sales team was remarkable and I will definitely purchase there again!

Worst customer service in the world!!!! Ordered a king bed in November, January 4 now still no bed when we call get told it will be a 3 hour wait. Came into the store today just to find out they have to call to speak to someone!!!?? With 3 other customers in front of us with the same issue. No one at the store can make any decisions. Who is running this place ? A child or a foreign company? Do they really not care that they have customers this unsatisfied? They need to replace every employee from the top down to the store manager. WILL KEEP POSTING UNTIL THE ISSUE IS RESOLVED. DO NOT SHOP HERE!!!

Customer service was great. Helped me get what I wanted at reasonable prices. Thank you Barbara

clean and well stocked

Nice experience. Purchased a Tempur Pedic Luxe Adapt Firm. Looking forward for it to come in. Spoke with Barbara who followed up with my experience the next day.

Fine

Comfortable family environment, and no pressure shopping. Our two year old was a handful, and he made finding exactly what we needed easier. James at the Abilene, TX store was great and so helpful! Also thanks Barbara for the call

Barbara Sent this review over to me to fill out. The general manager of the Abilene, tx Ashley HomeStore was a very good person to work with. He even gave us the price we had printed of another store. The whole experience was a great experience would recommend anybody to go to this store for excellent service.

Barbara was quick to follow up how on my visit was.. James Acosta was very informative and professional. Made our buying process stress free and fun.

Everyone was super helpful and friendly the moment we walked in. Great customer service, Highly recommend!

Barbara

My wife (Sylvia Osuchukwu) and I recently moved to Abilene TX and we needed furniture for our new home. We went to severally stores but the exceptional customer service we received from Barbara and the team at Ashley HomeStores wowed us. The process was swift and easy and we went home with our furniture. All our living room furniture are from Ashley and we intend to do same with our bedroom set. We recommend Ashley HomeStores and we want to thank Barbara for her services.

I had a wonderful time picking out a new mattress and bed set. They were very knowledgeable about the items I purchased and were very helpful all around. Barbara was very kind after wards to make sure our experience was good

These folks were absolutely wonderful! The salesman even knew how to spell my first name! I don't think I have ever been catered to so well and believe me, after being a manager in a large retail pet supply store, I know good customer service!

My wife and I were greeted by Victor when we walked in the door, he was very nice and made us feel right at home. We have two kids who are 6 & 4 Victor and James’s patience with our kids was outstanding. They were both very knowledgeable about the products and what would go good together. We hadn’t planned on purchasing when we walked in, but we got such great customer service and a very good deal that we ended up buying that day. We will not shop at another furniture store in Abilene. Both were just the right amount of professional and personable. Thanks again!!!!

Michelle was very helpful, courteous and professional in my sales experience! Thanks Barbara for the opportunity to leave a review. This is Lisa McCool!

Barbara

STAY AWAY! They&'ll promise delivery in 4-6 weeks but that&'s not going to happen. The salesman will team you what you want to hear and paint a perfect picture but customer service is non-existent when your order goes past the expected delivery date.

Barbra and the staff in store are very friendly and willing to assist you with your furniture needs.

Barbara sent me the link to make sure I was able to express how wonderful my sales associate Paul was!

The place was super customer friendly. They treated me when I first came in and helped me in a fast and efficient way! I would recommend this store to anyone who is looking for great furniture that comes with great deals.

Thank you to everyone at Ashley`s and thank you most of all Barbara! WOOT~!

Great experience & friendly staff

Barbara showed excellent service and great communication. Thank you for being such a pleasure to work with.

Victor greeted us when we came in the store he helped us selecting the perfect dining room table for my son small house. The experience was very nice, the service was excellent. And Barbara called and asked if I would rate our experience. It was a great experience overall we found the perfect product. Vicki Deputy

Been waiting 6 months for the furniture I bought. No refunds. No cancellation. There is a 25% "restocking" fee to "restock" furniture I haven't seen yet. The other 75% goes back to store credit. Store credit for any other furniture store in the country would be great. Store credit at Ashley is worthless obviously. The only reason I would ever go near this criminal operation is to run potential customers off. Go to Yelp, or Apple Maps for real reviews. They have 1 star. The reviews on here must be paid for.

6 months later and I&'m still waiting on my furniture. I was told 2-6 weeks. Every time I call I get the run around , I&'ve been given so many different dates as to when it would actually be here, I lost count. I found out this week that my husband has received a transfer to San Antonio (we&'ve been in Abilene) and we have to move this week. I called Ashley customer service to tell them that they would have to deliver to a new address only to find out that my furniture is at the warehouse but no one ever called me. The earliest delivery they had was going to be after we move. I told the customer service guy that we need to change the address. He said they don&'t have a &"route&" for San Antonio and he&'d have to send it to management to see when they could deliver it. He said he couldn&'t give me a timeline of when that would be. Mind you, I&'m making monthly payments on $8000 worth of furniture that I don&'t even have most of ( I received partial delivery). I don&'t expect to get a call back because every time I&'ve been told I&'d get a call back, it&'s never happened. I&'m pissed. I want my furniture NOW!! I don&'t care that they don&'t have a &"route,&" make one!! That&'s CUSTOMER SERVICE!! If you make your customers wait for 6 months for their furniture then you better understand that a lot can change in 6 months and you better adapt to it. Either I get my furniture delivered before Christmas or I get a refund!! None of that 25% restocking fee bullshit for something I DON&'T EVEN HAVE and NO store credit!! You can bet your last dollar I will NEVER shop here again. I will tell everyone that is looking for furniture to never shop here!! The only reason I will ever step foot in another Ashley store is to warn EVERY SINGLE customer in that store that they&'re about to be ripped off! Either I get my furniture before Christmas, I get a FULL REFUND, or I&'ll get a lawyer and we&'ll see if that gets y&'all&'s attention! I&'m SICK of being screwed with!! If I could give this place -10 stars, I would. It&'s not even good enough for zero stars.

Great service at the Abilene Ashley’s. Thanks for checking up on us Barbara!

Sales, customer service, and product quality are all top notch at Ashley Furniture. James Lail provides friendly, thorough service. He is very knowledgeable about the products. Store Manager Victor was very nice, and follow-up by Barbara ensured our satisfaction.

Been waiting 6 months for the furniture I bought. No refunds. No cancellation. There is a 25% &"restocking&" fee to &"restock&" furniture I haven&'t seen yet. The other 75% goes back to store credit. Store credit for just about any other furniture store in the country would be great. Store credit at Ashley is worth less than nothing. The only reason I would ever go near this criminal operation is to run potential customers off.

Been waiting 6 months for the furniture I bought. No refunds. No cancellation. There is a 25% "restocking" fee to "restock" furniture I haven't seen yet. The other 75% goes back to store credit. Store credit for just about any other furniture store in the country would be great. Store credit at Ashley is worth less than nothing. The only reason I would ever go near this criminal operation is to run potential customers off.

Sales, customer service, and product quality are all top notch at Ashley Furniture. James Lail provides friendly, thorough service. He is very knowledgeable about the products. Store Manager Victor was very nice, and follow-up by Barbara ensured our satisfaction.

Just purchased my 2nd mattress and adjustable base. Service is excellent, as always. TJ, the manager, was very helpful. The delivery guys were friendly and professional. Thanks to Barbara as well.

Hands down one of the best and quickest experiences I've had when it comes to buying furniture. All of the staff were friendly and helpful. The price of the furniture I bought was also affordable. They even follow up with you, which was unexpected, thank you Barbara. I definitely recommend Ashley Furniture of Abilene. Thank you.

I am so happy I came here, I have chronic pain in all my joints and especially my neck. One night of sleeping on the pillow I got fitted for and my neck pain was reduced significantly and I had an increase in my range of motion. The salesperson took his time and explained everything very well, and he took my needs into consideration. This store went above and beyond for me and my family! (Barbara)

It was great! Chris was really helpful and the new manager they brought in from New Mexico was also helpful! I can’t wait to get my new bed! And can’t wait to go back and get the rest of my bedroom set AND couches!!! Barbara was also nice over the telephone and was a great experience as well.

Ashley's had a great sale going on, took advantage of over 50% off a new bed! Victor and Barbra did a great job. Great people!

In-store service was great! Barbara Customer service was awesome! Made the purchase 10x better and 10x less stressful, definitely recommend!

Barbara was excellent at calling and making sure my purchase was a success

I have had great service with Ashley Furniture. I bought a couch from them in June and went back recently to buy a bed and they helped me pick out a bed that works for my back problems. Both times they helped me get financial assistance and they did everything they could to stay within my budget. I will probably return again if I need more furniture. Thanks Barbara for the check up call after my purchase.

PLEASE BE AWARE! The staff is very friendly and helpful! They answered all of our questions and were not pushy at all.. BUT I was told by the manager that it would take 6-8wks for my sofa and love seat to come in.. That would make it the second week of January at the latest.. After multiple phone calls and holding for 45min each time all I keep getting told is my sofa is still not ready.. We are on week 15 and they just told me it looks like it'll be another 4 weeks.. I keep getting the run around and they make you sign a contract that basically says you cannot refund anything that has been delivered just store credit.. So now I have a love seat that nothing is going to match and I can get my money back for the sofa but I have to pay a cancellation fee.. People work hard for their money and I feel like they're stealing my hard earned money (I work in the hospital, it has been a rough year to say the least) and have no plans on ever giving me the sofa.

I am highly disappointed with Ashley Furniture as a company and the branch located in Abilene. We spent over $8,000 on furniture in ONE TRIP with them and we were lied to, and feel as though we have been ripped off. We ordered our furniture on September 12, 2020 and were told NONE of the furniture was back ordered or unavailable. We got the majority of our furniture within two weeks was great, however after the window they gave us on delivery (2-6 weeks) we began to question where our last piece of furniture was. We tried to call the Abilene location but to no fail the voicemail box was always full, and they would never answer. We tried calling customer service 6 times and were always on hold for nearly an hour. We gave up and just went into the store on a week night and they told us our last piece of furniture seemed to be in the warehouse and they would be in contact within the week. Another lie. After being completely fed up and waiting on hold with customer service for 45 minutes today we found out our last piece of furniture was always, in fact, back ordered AND that they don't even have access to that information within the store. As of today, November 14th, 2020, 9 weeks later we still do not have our furniture and were told the earliest ETA the have is not until December. We are so frustrated with Ashley and they will not be getting our business or time again, and we will be telling anyone who asks about them as well. It's crazy that they don't care about assisting customers in a NICE and HONEST way after spending this much time and money with them.

I was made by the door very friendly people here that maybe they help me she was very helpful and help me get the furniture that I wanted it was nice and quick thank you

Barbara asked me if I would rate my experience and I'm more than happy to do it.. The store is beautiful and the associates are very friendly and helpful. I was looking for a certain dining room chair, they didn't have it in the store but, they took the time to find exactly what I wanted and at a sale price. The purchase was smooth and easy. Also, there's no charge for the delivery. I will definitely shop here again soon.

Went into the store looking for a particular chest of drawers. At first the sales associate thought it was out of stock and would have to order it. But she went out of her way to see if by chance it was in warehouse and she located 2 of them. The rest for the sales process went very quickly and the chest of drawers will be delivered within 5 days. It was a great experience and I will shop again here in the near future

Thanks Ashley Furniture I am enjoying my new furniture I would recommend anyone to y’all thanks Barbara

We had an maxing experience with our Ashley HomeStore location here in Abilene, TX! Our salesman, James, greeted us as soon as we walked in, treated us very professionally and helped us get the furniture we were looking for. We will definitely return for any pieces we need in the future!

The salesman knew the information about the product, demonstrated the features, invited me to operate the controls, and answered all my questions. The paperwork was done quickly and efficiently. The salesman was extremely nice and accommodating.

I had a mostly good experience at Ashley Furniture on Sunday the 29th. The lady helping us wasn’t very knowledgeable about the products, pricing, financing, or availability. A gentleman, that I assume is the manager, helped the lady helping us and we ended up with a good deal on a full bedroom furniture at a price we were comfortable with. Here’s to hoping delivery goes smoothly and the furniture holds up. EDIT- I was contacted by Barbara Reyes with Ashley HomeStore and told me that if I left a review that I would get a $75 gift card. I left a review that was fair which was a 4 star review. I was then called by Barbara again and told that I would only get the gift card if I changed it to a 5 star review. I believe that is highly unethical and that practice is wrong for them to buy good reviews.

Everyone was very nice and willing to help with what I was looking for!

The staff was very helpful when we went to look at new furniture.

Do not purchase from Abilene Ashely Furniture. The managers in the stores make promises they cannot fulfill and nearly cost us the closing of our house so we could furnish our new home. They were unable to provide a complete order after nearly 4 months of waiting. Requested a refund 2 weeks ago, still waiting to hear about if it will be approved. Complaint submitted to better business bureau. I wish I never bought furniture here.

Went in Wednesday and they respected my needs and wants. They did everything they could to make sure i could get all I needed with the budget I had to work with. Friendly and when I needed to be quick they made everything fast and easy for me at check out. Defiantly recommend going by the abilene, tx location and will be returning for all my furniture needs!

Our sales associate James was very nice and helpful. Victor was very friendly. Both were personable We had a good experience. Can't wait for delivery of purchase.

The person who assist us is friendly ,and were able to find what we want,The price are good,so i recommend this store and it US made.

Well I’m on week 7 waiting on furniture. Already making payments on something I don’t have. They said they would update me on status of delivery and as of yet no updates. I believe they would say anything to make a sell. Not happy at this point.

We were greeted by Victor, who helped us find a perfect bed, mattress and dresser. He was extremely helpful! Found us a great deal and the entire experience was all around amazing. Definitely will recommend to anybody looking!

By far the best experience shopping for furniture. My time was limited so I required an efficient process. Because I went online first I knew what bed set I wanted to look at, and I thought purchasing online would give me the best deal, but the salesman was eager to get me the best possible price. I walked away in confidence that I had made the best decision because the salesman listened to my financial limits as well as my stylistic desires.

At first I had a bad experience with an employee who sold me something that they knew wouldn’t be ready for months. And wasn’t including some of what we thought it was including. But yesterday we went and got a new set for 300 off for the trouble we had.

Right on time. Good service. We purchased a new mattress and adjustable base- our salesperson was great! Very helpful and knowledgeable.

Ashley Furniture is the best. The employees are so nice and willing to negotiate at your budget. Abilene Tx

Friendly staff with awesome service and great prices!!

Several calls to find out when my furniture would be delivered. Got the run around or I dont know but they'll call you answer. Finally was told 11/21 and I verified all 3 pieces would arrive but when the delivery truck driver showed up I was missing the main piece and they didn't even know I was missing my entertainment stand. Several calls again to our local store and the warehouse and would sit on hold forever only to be sent to a voicemail box that wasnt set up. Asked the local store to transfer me and got the I cant get ahold of anyone in scheduling. Love the furniture I have received but am extremely frustrated with their lack of customer service so for that I am giving a 1 start review. We were expected to pay in full the day we ordered an a month later we still don't have everything. Unacceptable.

The lady that helped us was very helpful and courtesies and helped in finding everything we needed. She was outstanding.

Great customer service! Lady was very helpful and can’t wait to receive our new furniture! Great people great place!!

Do not ever buy anything from this place! We were promised delivery within 6 weeks and have been fighting with them to get it delivered. We requested a refund and got the run around on that. We finally got delivery and it was the wrong items!!! And did not even receive all the items we bought. Now no one can do anything about the problem and no one is willing to help. Most absolute horrible experience ever.

Been waiting 10 weeks for my order, so far. Been promised delivery 4 different times. Keeps getting pushed back for a different reason every time. No one will answer the phone at the store. Customer service number only gets you to an automated system after 45-60 of waiting, then it hangs up on you. Worst customer service experience ever. Will not shop here again. They dont deserve even 1 star.

Awful! Worst service ever! Went in on Labor Day and bought a $300 dresser for half price. They tried to sell it to me for $230 then had to fix it when I had like “uhh your ripping me off” it is now November 21st and I still haven’t even gotten a call/email/text about when I’m getting my dresser. I’ve called twice(waited on hold because there were 20+ callers in front of me) and have been told the same thing twice on two different occasions “ittl be there in 2 weeks” I walked into the store on the 11th of November and was told I would get a call on Monday or Tuesday of this week! The call never came!

I hate to leave such a poor review for this store, as every other time we have been inside has been a pleasant experience while browsing furniture, but on 11/13/20 was like something from a "what would you do" episode. -On 11/13/20 my fiancé and I went into the store with the store website on our phones and the furniture in the "cart" that we wanted and we were ready to show the employee who helped us. The female associate who attended us started out by utterly failing to comprehend which table we wanted to purchase, even though while she assisted us we physically touched the table (in their showroom) and pointed to the sign with the correct serial number. It made me feel embarrassed for her.. After approximately four times correcting her like an elementary teacher correcting a student while she input the wrong information on the store computer, she finally input the correct information for the table and chairs. That should have been red flag number 1. -The PRIMARY reason for my 1 star review is because of the highly unprofessional manner in which my fiancé was treated by this said employee. I am not going to list a name, salesperson I.D number, nor description, because I have already complained to Ashley corporate about her. While at the checkout register, the female employee turned to my fiancé and stated, "No offense, but I thought you were his mother." ... We are BOTH in our mid 20's... We should have canceled our sale right then and there to be honest, but we reallllly wanted the online sale prices for the furniture and we had already spent a considerable amount of time selecting the furniture and doing our research. -Ashley Furniture, I hope someone from your upper management reads this and addresses the issue. I have already given the employee's I.D number and description to your corporate phone line. I do not care if she is fired or has to attend remedial training for how to interact with customers, but one thing is certain, if you are going to have someone who can not act professional and keep their highly offensive comments to themselves while representing your store, then we will NEVER conduct business with your franchise again. Every other time has been a pleasant experience, and for some reason the day we went in prepared to buy furniture was quite honestly one of the most ridiculous and offensive experiences I've ever had while in a store.

Horrible customer service. It has been 12 weeks still no funiture. No one knows anything. So we paid money for something I dont have.

Not pushy and very friendly. Sales people were very knowledgeable and helpful! GM Victor was great to work it.

Ashley's employee's have always been so welcoming and friendly! We were in and out very quick!! The staff was so nice and so helpful! We haven't been in the store in about 2 years (we purchased out sofa's) and it was nice to know the staff is just as friendly as they were the first time! It's so hard to make a decision because they have so many beautiful pieces!! We will be back soon!!! Thanks again for all the help!

I had a great experience at Ashley Homestore last week. I found what I wanted online and went to the store to order. I ordered the Tanavi 5piece sectional and Ottoman on Monday. It was delivered on Thursday! Fast, friendly service both in store and during the delivery.

Very professional staff. They answered all of our questions and went above and beyond to make sure we had our furniture delivered prior to the holidays. I definitely recommend looking here first.

Great experience. We bought a couch and oversized chair w/ottoman... everyone was very helpful, from the sales person all the way to the finance department. We will do business with them again.

Really friendly staff and good service. Will recommend to any one appreciate yalls service

Do not shop here. The furniture is pretty and the prices are great, but when we furnished our house, we never received several pieces of what we ordered. Our date of delivery on those furniture pieces kept getting pushed back until we were finally told that they had no idea when it could be delivered. We could not receive calls about our furniture order, and we could not get a refund on what we did not receive. This is the worst customer service we have ever experienced and I would not ever shop here again and would caution anyone who does want to shop here.

Great place, friendly not pushy.

Easy service. Fast in fast out. I knew what I wanted and the salesperson took care of my needs without delay.

Exceptional customer service, and furniture variety. Very happy with my home furnishings.

This is the worst experience ever! Their sales team told me I would get my bedroom set in 2 weeks! I ordered August 1st...still no bedroom set. I have to call them and check. They give me a bogus date(its always 2 weeks out) and they never call to say anything different. I have to find out when I call them again that its 2 weeks out. Its been 3.5 months and guess what..."it will be here in December". This is the worst customer service and they don't even care. To top it off they won't even let you cancel and buy from somewhere else without paying a HUGE percentage to walk away with nothing after waiting so long. Crooks!!

Go see Jimmy! He was very patient and informative. Helped us pick the perfect couch and love seat for our living room!

Excellent timely service. Quality furniture. We love our new home furnishings

My family, and I have treasured Ashley to be our home furniture store for years now! Great quality furniture, and great customer service no matter which location always!

Michelle was very personable and helpful. She was not high a pressure salesperson......

Awesome experience in buying our first family couch here! I would recommend Ashley home furniture to anyone!

The staff was polite and helped us pick out a living room set. Now we just have to wait for it to be delivered.

James “Jimmy” was fabulous! He was very knowledgeable and personable. He made the buying experience enjoyable. We will be back and asking for him at any future furniture needs!

My wife and I were very pleased with our Ashley Furniture we purchased. They delivered and put together everything. Thanks you.

I bought my daughter a bed set and Ashley was very quick with the delivery and helped me set everything up. The price was very reasonable and the quality of the product was fantastic!

Ordering was easy. Employees were very polite and helpful.

DO NOT GO HERE! I&'ve been waiting for items and been given the run around so I finally went to the store today and canceled my order, for a fee. I was told almost a month ago that there were plenty in stock. I was told today they don&'t have anything in stock, major training is needed to correct this. 2 to 6 weeks is a lie. It will be another month to 2 for my table and chairs to come in, items were ordered on the 20th of October. Just don&'t waste your time here.

Gentleman that helped us was. Very professional and new about the furniture we were buying. Check out was very easy and the young lady that did it was professional also. Will shop again.

We walked in looking for some new furniture ... sofas. We were greeted by Chris ... he was very friendly when we asked about 2 different sofas. He explain to us how one of the sofa worked. He handled all the paper work for us and explain the damage warranty and delivery too. Now we are just waiting for them to be delivered.

Michelle is very professional and was very helpful. We had an enjoyable experience. We found what we were looking for and are pleased with our purchase.

Very professional and informitave