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Ashley Store | Amarillo, TX 79109
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Amarillo, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middleman by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Amarillo at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off of Canyon Hwy, behind Arby’s. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Haven’t received my recliner yet but the sales team was pleasant to work with and the chair was beautiful. I look forward to enjoying it. Thanks Jesse.
Derek and his assistant were good they got the couch out quickly and put the legs tighter quickly. Very helpful and were to send me for the questions I had on the rest of my stuff that wasn’t delivered.
Everything by was done fast and thorough. I went in…asked and got shown what I like and got approved quickly.
Rating is based on pervious contact phone calls not returned regarding products in stock.
Excellent experience
Don Neal was great, amazing experience
Adolfo A was great help didn't pressure us to select a specific item. Gave us plenty of time to see items on floor and to discuss with him our interests. Also didn't rush to make a decision.
Very helpful staff …. Got just what I needed done!
When we went into the store we were greeted by a young man named David, we told him what we were looking for and he directed us to the chairs we wanted to look at. He gave us a wealth of information, without any pressure, and let us know where he would be if we had more questions. We found EXACTLY what we wanted and it seemed that David was there. Very good experience with no pressure and are very satisfied with our choice!!! Thank you David for such a wonderful experience and for sharing the fact that Ashley Furniture is 100% American made in Mississippi!!! David also suggested that we could call the women’s shelter to donate the other furniture!! It’s nice to know he cares!!!
Rosa was efficient and knowledgeable, always a pleasure to do business with.
Was really amazing and especially the associates were amazing… they were very helpful for what we were needing🤘
It was great! Nice and easy!
David did a good job on helping me find some furniture that I like. Thank you for everything and I appreciate it.
Very helpful! Couldn’t have done a better job! Not pushy. Great salesperson! Enjoyed doing business with Rosa
10/10 👌🏼
Rosa was very personable and knowledgeable about inventory. Lots of beautiful furniture to choose from here!
Great experience with staff and David, our sales representative. We got a great deal on a nice couch thanks to the labor day sale! On another note- shame on Ashley Furniture as a company for up charging furniture and trying to marketing items to make them seem affordable. Displaying prices of items as $5 but writing in small font below the ticketed price that its $5 for 64months seems corrupt in my opinion.
Great service, employees were not pushy one bit. I left very satisfied!
Horrible customer service. Would not advise anyone to shop here and NEVER BUY ANYTHING FROM HERE.
Great customer service, Rosa was sure to take great care of us and help us find exactly what we were looking for.
Service was excellent.
I had an amazing experience. It was quick and he was very helpful!
(Translated by Google) Great experiences (Original) Ótimos experiências
I had a very good experience with them. Rosa really helped me a lot and she is a very good sales woman.
Adolfo was very professional and understood exactly what I was looking for in a bed setup. The whole process took about 2 hours only to find out afterwards that I had been lied to throughout the afternoon. ZERO refunds at Ashley even when I told them my doctor said that the mattress was causing my issues. A $10,000 screw over. Stay away from Ashley at all costs.
Don was very helpful in finding the sofa & chair that I wanted. Also helped with bar stools, headboard and large rug. Very happy with my visit to Ashley.
Absolutely wonderful customer service. Actually bought more than what we went in for. I’m sure we will return.
Excellent
Arrogant sales people. They are extremly pushy and and only want to sell the high ends items. They don't let you look on your own. I won't go back.
Jesse, was very helpful and helpful
We had already gone to a few furniture stores and had not liked anything… when we finally got to Ashley’s Furniture a sales rep Adolfo immediately asked us what we were looking for he directed us to what we wanted and gave us space to look around. We found what we wanted there and at a great price! Great customer Service! Very kind and helpful. Will definitely continue to shop here!
They went above and beyond to make sure we got the mattress we wanted. I’ll definitely shop here again.
Arturo was very helpful no pressure but was there to help when I needed
Excellent customer service. Sales person was not pushy. Very knowledgeable and helpful when choosing my new couch. Every employee I encountered was helpful, kind, and courteous. Highly recommend!!
Customer services was excellent. Sales person went out of their way to provide us with excellent service for our needs.
Jesse is topnotch in helping us. Your luck to have him on your staff.
Went in to the store and the staff was very professional, the gentleman that helped us was awesome and we picked out living room furniture 2 pcs. a beautiful recliner and a couch to go with it. Our delivery is coming in 4 days. Again Ashley's of Amarillo Texas Thank you.
Adolfo Avalos was beyond great please go and see him if you need help very pleasant to be get help by. Thanks
We were greeted by Jesse Quintana when we entered the store. I was looking for a double leather electric recliner. Jesse found the one we wanted & he worked out all the details quickly. We bought the one we wanted & went home.
Deloris was excellent. Friendly & knowledgeable
Rosa was a great help.
Ashley customer service was top notch. It only took about 5 minutes to verify the chest of drawers I needed were available, and setup delivery and assembly for my mother. I am very pleased with the experience.
I will NEVER do business with Ashley’s again. Warranty program is horrible. Took 8 months & several rescheduling for them to come out to clean and they only did 1/3 of the job. Won’t come back out, won’t give me a refund, and no action from the manager. Stay away from this location.
Adolfo was amazing! Told him what I wanted and by golly I got the perfect loveseat at an amazing price! Would highly recommend! Ask for Adolfo!
BUYER BEWARE—Ashley’s Furniture does not seem to value customer satisfaction or ethical business practices. I recently had a disappointing experience with Ashley's Furniture that I feel compelled to share. After placing an order and making a payment, my delivery was scheduled without any issues. However, on the day it was supposed to be delivered, a representative canceled the delivery without consulting me. When I requested that my order be reinstated, they informed me that I would need to reorder—conveniently, this was after the Memorial Day sales had ended.This kind of behavior strikes me as extremely shady and unprofessional. It seems like a deliberate tactic to avoid honoring the sale prices. Given my experience, I would strongly advise others to shop elsewhere.
Was quick, easy experience. They had exactly what we wanted
Rosa did a fabulous job helping us pick a new living room set. I was very impressed with the changes that have been made at Ashley.
Very friendly and helpful support from employees and very understanding of how they sold the couch to us
It was a good buy, sales person Rosa Ortega was very professional and curtious and I will surely come back to your place of business,
Great service, he was quick and didn’t mind all my questions
We had a great experience with Ashley’s Furniture!! Very knowledgeable and informative! Awesome service! David was great to work with!
Angel did a great job of offering merchandise to look at. She offered refreshment . She was not pushy. I enjoyed my shopping time with her.
Nice furniture, good prices. Rosa Ortega is amazing!!!
Salesman was very helpful
Went to buy 4 dining chairs and ended up buying a living room set Adolfo was very helpful abs got a great deal thanx.
I was debating on doing a one star, but I’ll do 2 star since it was finally resolved (7 months later). I bought a couch, couple years later need it fixed since the inside of it broke. I contacted them in October to get it fixed, first guy came a month later, we had a lot of wood laying around the yard so he asked if he could use some wood. He also used our own screw gun… ok so that solved the issue for about 24 hours, it broke again. Between having to reschedule 2-3 times since the worker would never show. Had someone come out a few other times, finally 7 months later they realized it can’t be fixed and they finally delivered a new one. We took so much time off of work for the warranty company to come out just waiting and waiting. So thanks so much for letting me enjoy my broken couch during my maternity leave with my new baby. I had a blast trying to get up from it while holding a new born these last few months.
Saturday was the first time for me to shop in an Ashley store. It was fun shopping for a bed frame and I took time to look at other pieces of furniture. Ashley has unique pieces to choose from.
DO NOT USE ASHLEY FURNITURE!!! They will split up your loan into 3 different parties! Also told me different prices after I signed my contracts .. totally wouldn't of went through them if I had known the REAL EXACT PRICE.... 10/10 DO NOT RECOMMEND!
My experience with Rosa Ortega was amazing. She went above and beyond to help us purchase a Living Room Set for our daughter while we're in CA and our daughter is there in Amarillo. I definitely recommend to all.
Sales person was courteous and professional. He was very knowledgeable. It was a pleasure buy from Ashley Furniture.
Great and fast service. They gave us time to walk around without harassing us. The transaction was quick and easy. Great selection
WILL NOT SHOP ANYWHERE ELSE EXEPT ASHLEYS in AMARILLO, TX!!! PLEASE READ! I usually don't write reviews but considering my situation, I absolutely have to. My husband, 3 kids and I recently lost everything in a wildfire in Fritch, TX. Unfortunately, we did not have insurance. Dolores and Jesse greeted us as we walked in, asking what we were looking for. Laughing, we said everything! lol We told them our situation. We picked out a kitchen table and chairs, bedroom suite, Tempur-Pedic mattress, adjustable base, sectional and matching rocking recliner with help from Dolores and Jesse. The initial quote we received from them was a little over the money we had allotted for these items. This group worked so hard and gave us an incredibly good discount to get these items in our budget. We could not be more thankful and wish we could show our gratitude. Once again, we will not shop anywhere else but Ashleys in Amarillo, TX! Thank you from the bottom of our hearts.
Dolores M. Was great. All the people at the store were fantastic. They worked with me to get what I needed in my budget. I will buy from there again!
(Translated by Google) Very friendly and fast (Original) Muy amable y rápido
Evan the salesman was super nice and they had a lot of furniture to choose from. Would recommend shopping here for sure!
Made purchase with Evan Withers. Best furniture buying experience I have ever had. No hassles, Best price. 5 year warranty.
Everyone was professional and welcoming. They let us look and when we decided what we wanted, they took care of us. No pressure.
Our sales guy was very pleasant to work with. Very informative and respectful towards my husband and I.
We have not even had this couch a month and the charger port ( the whole reason we bought it) has already stopped working. Then, when put in for a claim, it is approved ( awesome ). We thought we were getting somewhere. The company that your company uses to fix your products had us set a date and time for them to come fix the problem, but instead of coming, they call to cancel and said they would get back with us to set a new date. THEY NEVER CALLED BACK!!! SO NOW I AM LEFT WITH A 1600 DOLLAR COUCH THAT DOES NOT WORK!!!
Pleasant/simlpe
Super good ! Jesse made everything quick and easy, was super patient with us !
My daughter and I walked in looking for a sofa, were greeted by David he gave us time to look around and when we were ready to buy David was very knowledgeable and the purchase was quick and the best part I’m getting my sectional delivered in 3 days!! It used to take 6 weeks. I’m going back soon to look for a recliner. I recommend Ashley furniture great staff and quick delivery.
Good place to shop furniture. Big variety.
Found a table I absolutely loved! That’s staff was great and worked with me to give me a great deal!
We had a great experience and plan on going back again. Don was a great no-pressure salesman.
Rosa greeted us with a warm hello and friendly smile the moment we walked in. She offered her help and gave us space to look around. When we had any questions and were ready to purchase she was extremely knowledgeable and efficient. We will definitely be coming back to work with Rosa and her manager Damien again. Great store!
Jesse was helpful and knowledgeable in helping us find living room furniture! The store is well situated and easy to navigate when shopping!
Staff was knowledgeable and friendly. Great selection.
Adolfo was a great sales representative and answered all our questions!
Excellent service, friendly staff, great selection of furniture and assessories.
Rosa was amazing! I will be going back to Ashley's. Thanks Rosa for everything.
No pressure sale, all were friendly and made us happy! Will be coming back and sending referrals Thank you Adolfo and management!
Great customer service, helped with ordering new furniture.
We just purchased from Ashley Furniture for the 10th time. We’ve never had any issue at all. Jesse always goes above and beyond to help us. The quality of all the furniture has always been perfect. Wouldn’t use any other place!
(Translated by Google) Excellent customer service and furniture for all tastes (Original) Excelente servicio de atención al cliente y en muebles para todos los gustos
Great experience in buying, receiving and setting up of new couch and loveseat. Will shop here again without question.
Rosa was fantastic and helped us every step of the way. Thank you for a terrific experience!
Everything went great.
Sold me a "never used" couches yet when I got it it smelled like Miley Cyrus had chain smocked on it. Have called multiple times to no avail. The managers are now ignoring my calls and refuses to do anything about it and have voided my warranty because I moved them from the place of delivery. The manager had said they would talk to someone about exchanging them for me but has now been avoiding our messages and calls.
The two men were so nice and polite !!
Great help from sales person. Very friendly!!
The staff was super friendly and very helpful
(Translated by Google) Excellent service, good treatment from the sellers! (Original) Excelente servicio, buen trato de parte de los vendedores!
(Translated by Google) Excellent service and wonderful household items (Original) Excelente atención y maravillosos artículos del hogar
5 stars! Great customer service by all the employees. Jesse was great to work with. Thank you for a pleasant shopping experience.
Great service!
Easy and informative.
Several years ago we spent thousands on a complete living room set. We were looking for leather. We found a set we liked but again wanted leather. We have inside dogs. Salesman convinced us that the set, BONDED LEATHER, was much more durable than real leather. Well don’t be fooled! The furniture is pealing something awful… where people sit!! IT CANNOT BE REPAIRED. Leather furniture can be repaired. The furniture is only durable about 5 years… a waste of money!!!
Great salesman. Mr. Quintana was very friendly and knowledgeable. That is the only reason I purchased merchandise. I would have bought double but Synchrony was giving me a hard time and even the Ashley Store would not give me credit. I had just sold my house in Austin Texas and I have plenty of money to decorate my house I just bought. 5 STARS for Mr. Quinta and 3 for the store. I'm buying the rest of my furniture somewhere else thanks bg
Salesman Evan Withers was very helpful and knowledgeable about the sofas and loveseats my wife and I were in the market for. With his help we feel we have a quality set that will last us many years. Salesman Adolfo Avalos helped my wife and I select the perfect tempor pedic bed for our needs. He was very knowledgeable about the function and features of the bed we selected. Both Salesman listed above explained the promotion of no interest and delayed payments until March, making our purchase of living room set and new bed an easy decision to make. With the addition of free delivery and set up we are very happy that Ashley Furniture was our first and final stop to purchase the above items. I will gladly tell others of our experience with your company.
Just ordered a new sofa. Jesse was wonderfully patient with us as we tried out several models. We found the perfect setup to meet our needs. Even though they are in the midst of a remodel, they have many pieces of furniture in their display room to try out. Thank you Jesse!
Went into ashleys to look around knowing i have horrible credit and very little amount of money. Was able to get approved for a very nice bed frame and mattress that I absolutely love.
Financing was a breeze. Aldolpho is a Knight-in-shining-armor. Just had emergency surgery and needed something to lay on. I couldn't do a lot of what needed to be done but he bridged the gap and I cannot tell you how grateful I am and how excited I am to be getting my new reclining sofa in a couple of days! Thank you!
PLEASE stop with the attack salespeople! Within 15 seconds of walking in you are slammed with at least 10 questions by a salesperson drooling over a possible sale. It's awful. If you are able to dodge that, you'll get a basic idea of what they can order for you from their online site. If you're really lucky you can even purchase that day! Don't bother asking any of them about anything regarding the items since all they do is look at the .com site to get the same info you can get yourself. It's usually easier to just order from there and get it home delivered without ever dealing with the store. Pretty nice back room section with great prices on leftover pieces from sets someone didn't want. Absolutely stay away from their financing options unless you want the worst fine print possible. Furniture options are pretty varied and decent quality, if a bit Karen wanna be.
The sales associate was knowledgeable and helped us get exactly what we needed.
The staff was very friendly, and knowledgeable of several pieces of furniture. This was very helpful in my decision making. The prices are are good and comparable to other locations. The delivery was fast and efficient. I will buy there again when needs arise
My salesman tried to have me pay 200% of the price on the website for furniture the process felt rushed and I still feel as if I shouldn’t have went in the store and just ordered online.
(Translated by Google) Good service and all the furniture with the bed is very nice, comfortable and of good quality✨ (Original) Buena atención y todo los muebles con la cama están muy bonitos, cómodos y de buena calidad✨
The lady that helped us was very knowledgeable and patient.
We had a great experience in Amarillo. The sale guy Adolfo was professional and knowledgeable. He was attentive and answered our questions but knew when to give us our space to look around first. We purchased living room furniture and are happy with our choice. Thank you 😊
Thank you, Josh for your help in choosing the mattresses that will work best for us.
David Medrano was very helpful, knowledgeable & Professional in assisting with our purchase
Good service
Very knowledgeable staff helpful and patient woth questions
Great experience. David was very easy to work with.
Rosa is great!!!
Jesse and staff members of Amarillo Ashley Furniture were just awesome. They are all friendly and professional. The delivery process was also great.
Very easy and smooth purchase. Knowledgeable staff, and very friendly and helpful.
Customer service was excellent. The selection way exceeds the competition
Good customer service.
Highly disappointed was promised my full delivery and only received my sectional, well partially because it was broken. Didn't receive my table and chairs and needed everything I bought to be ready and furnished before my wedding date. The shipping department needs to definitely get it together and just know of you buy something don't expect it to arrive the date they say we got rescheduled 3times. The employees during the buyinh process were great but shipping is trash
We had Jesse and he did an awesome job
Unbelievable customer service Evan was helpful knowledgeable and went the extra mile to help us. We are not typically Ashley customers, but will be from now on because of Evan.
Friendly and very knowledgeable!
Nice clean well laid out store. Knowledgeable and friendly employees. 4 stars though for Ashley itself in having different pricing online than your actual stores. That needs to be corrected because it causes confusion and looks bad. But the staff and the actual store in Amarillo absolutely get 5 stars !!
If you go to Ashley make sure to ask for Jessie. He is so great. He made it possible for me to get what I needed. I can't express how happy I am. Thanks again.
Don did a great job with helping get my furniture ordered. He went above and beyond to guarantee that I got the right pieces after I had so much trouble with trying to do an online order. Definitely would recommend going to Don instead of the website. 10/10 Don
We had very courteous experience and found what we were looking for at a great price.
Kirstin was so helpful! Thank you
I bought 3 beautiful chairs and they are all made good and look great. The quality is great.
(Translated by Google) Super recommended excellent service many promotions beautiful furniture excellent quality very friendly staff (Original) Super recomendado excelente servicio muchas promociones hermosos muebles excelente calidad personal muy amable
They were helpful but not pushy.
I was greeted by some very nice people and was taking good care of in a timely manner
(Translated by Google) Good service from the people I interact with 👍, the seller David Medrano is always attentive to my concerns and looking for alternatives, I recommend him 👍 (Original) Buena atención por parte de las personas con las qué interactúe 👍, el vendedor David Medrano siempre atento a mis inquietudes y buscando alternativas, lo recomiendo 👍
Found exactly what we were looking at a reasonable price
We had a great experience today at Ashley furniture. We had a wonderful saleswoman who helped us. Thank you.
My experience at Ashley Furniture was exceptional. Jesse showed me an array of choices in motion sofas and love seats. I chose a leather set at a phenomenal price. The furniture was delivered two days later by two professionals who made sure everything was connected and placed where I wanted it. I will return for future purchases.
I would give the Amarillo Store, our Salesperson, Rosa, the delivery crew and service crew all Five Stars. I would give Ashley's Customer Service One Star. We purchased two pieces of furniture in the past two months, the first was what we wanted, delivered on time by two gentlemen who were great. The second piece the same experience except it was missing two parts as noted by the delivery crew. Over two weeks later and two delivery of parts later still do not have the correct parts. We are now told we have to submit three photographs of the furniture and fill out additional paperwork in order to have the new parts delivered and assembled. My recommendation to anyone buying new furniture at Ashley's is to refuse delivery if it is missing any part/s.
Jessie was Awesome! I love not being hassled to buy! Jessie was polite and very knowledgeable! Great furniture place!
Im.very satisfied with the salesperson .. shopping was easy fun and hassle free.. Rosa was very helpful , her demonstration was thorough...it made our purchase worth it. THANK YOU !
Very helpful had one awesome experience thank you
David Medrano was very helpful. Enjoyed our shopping experience.
Excellent
Very helpful and friendly when we needed assistance and got everything taken care of for me and my family.
THIS IS A REVIEW FOR ASHLEY FURNITURE ONLINE! I ordered four chairs from this company online. Three chairs arrived, two of them damaged. The fourth chair never arrived and was returned to the warehouse. I called and talked to four different agents about this order and was assured that I would be receiving the fourth chair by a certain date. When I checked on the tracking the chair was being returned to Ashely Warehouse. When I called for the fourth time to find out what was going on I was told that the whole order was actually canceled during the shipment process due to a "wrong address" according to their finance department and that they shouldn't have ever arrived at the address that was actually correct and on file for the payment and delivery and that I needed to return the three chairs that did arrive. I was also told that I would not be getting replacements for the two chairs that were damaged either and that they would just give me a refund for the one shair that never arrived. First, I NEVER SUBMITTED A CANCELATION or change of address and was NEVER told that the order had been canceled due to "wrong address" at any point in the process by any of the agents that I spoke with. All the agents assured me that I would receive the chair and the replacements until I finally spoke to the escalation supervisor. Second, The escalation supervisor could never really explain to me what the problem actually was and simply said that it was a "difficult situation." She did process return shipping for the three chairs that I did receive and she did assure me in writing a refund for the chairs upon pickup by Fedex. Hopefully this does take place as assured, unlike the assurance of receiving the fourth chair that I was given along with the two replacements for the damaged chairs that I was assured of as well. This experience with Ashley Furniture Online has made it where I will NEVER do business with ASHLEY again. Very unprofessional and sketchy to say the least.
Very great service from Rosa
Evan was attentive but not overwhelming and informative but not pushy
I have used Rosa Ortega for years and she is just the absolute best at getting your best options and getting them here quickly. She is very knowledgeable and friendly with such an easy “process”. Blessed to have a great “furniture person”
Knowledgeable sales personnel
Everyone in the store was amazing and helpful
The furniture is wonderful and extremely comfortable. Zero gravity recline is the way to go!
Everything was great. We even changed the color after we left the store and they changed it no problem.
Sale and product are excellent, delivery is 2 hours late and not here yet, good way to really screw up a persons day
I was looking for a specific style and size dining room table and chairs for my new home. David M. went above and beyond to find just what I was looking for. I was very pleased with the overall experience.
Had a great experience! Purchased a bed and walked out very happy!
It was great! Fast friendly service
Jesse was a great help!
Excellent people, very professional
Real simple,in and out got what we went in for. Rosa did a great job.
Overall experience was good. Jesse had the patience of a saint dealing with me.
(Translated by Google) Excellent customer service (Original) Muy buena atención al cliente
I went to buy furniture at Ashley’s in Amarillo. The salesman (I think Aldalpho) wouldn’t give straight up numbers when asking about delivery fees and warranties…he just tacked everything on. The next day I started looking at the invoice and the furniture that I thought I was buying for 1,000.00 turned into 1,600.00 with everything tacked on. I called to take the warranty off and ask for the delivery fee that was discussed and the salesman said he couldn’t adjust it to what we had agreed on. I just cancelled the order at this point. He called me back 20 min later saying he could give me the delivery price I was asking, but at this point I was mad because they scammed me. I then went online and ordered it myself. The warranty was 1/2 of what the store offered and the delivery was FREE!!! I highly suggest not ordering in the store unless you want to spend a lot more money for the same product.
Our salesman was great !
This has been the most awful experiences I have ever had purchasing furniture. I walked into to the store after seeing an ad online. I was shown the table and chairs that were displayed on the picture and was told that the price was for everything and it was verified by a sales professional and store manager after looking at for 15-20mins. He then proceeded to make the contract with the quoted price and I signed it and paid in full for everything. Later that day I recieve a phone call from the manager stating he made a mistake and it should have only been for the table only and I needed to go up there and pay them an additional large sum of money if I wanted the chairs. This does not only seem unethical but illegal to request more money after a contract was made and refuse to honor it at all. The GM of this store Damien was not only disrespectful about the situation but also stated that because no one from the store signed the contract whith thier signature even though they made it, printed it and I signed and payed for it with all the details of what I purchased... that it was not valid? I have all my copies of the contract including a picture of the one I signed in the store for them. It has been a week now and I'm still getting the run around trying to get a hold of someone in corporate office that can explain how this is okay or make this right. I updated my review to 3 stars, after Maria from corporate office took care of the situation and made it right. Thank you.
I’ve visited the Amarillo store to look for furnishings for an Airbnb. Rosa was incredibly helpful! This was some of the best customer service. I’ve experienced in quite a while. The furniture is very reasonably priced and the selection was extremely good. Thanks again Rosa!!!
Excellent custome service in store and by telephone.
I have had the best service with Ashley furniture! Jesse went above and beyond to help me out! Thanks so much for everything!
Excellent service, no high pressure salesman tagging along. Let us shop and checked in frequently if weneeded help. Dustin Ely was.very courteous and profesional. AAA+++
Very helpful and not time consuming
Salesman was very helpful not pushy at all.gave me a good deal
I was disappointed because the salesperson discouraged me from ordering the sofa I saw online and made me feel like the only options I had were what was on the showroom floor.
Perfect in every way! Great salesman willing to help and explained everything wry wel!
My visit to the Amarillo Ashley's store was pure gold customer service. Dorothy was accomodating to find an answer for every inquiry that she didn't already know. Her knowledge on the Inventory was remarkable. I was able to find exactly what I was looking for. Great staff, great selection at great prices.
We just found a rug we loved at this store and they would not sell it to us because the lady who does the designs/ staging is getting evaluated tomorrow and she wanted to use that rug. It was a $1300 rug. So weird to me that they absolutely refused to sell it. Am I wrong? Isn’t this a home store? It is it just about the displays? Frustrating for sure.👎
Great experience. David was the employee that helped me my wife out on a couch set. Very knowledgeable. Gave us a lot of info and left us to look around but occasionally came back and asked if we had any questions and also through out options and knowledge. Went to other furniture places before going to Ashley’s but Ashley’s did win us just because of how we were treated. David’s the man, quick and knowledgeable on his game.
Sales person was very nice and very freindly very helpful
If I could give 0 stars I would. The GM Damien is disrespectful and disgraceful. All I wanted was some parts to get my couch fixed and get the credit that their district manager Leylani had promised us. After months of being given the run around they finally ordered the parts saying I would have to pay for them. Which I tried to do three weeks ago. Then before finally buying my couch parts they tried to weasel me into buying a new couch instead of just letting me get mine fixed. This is the third bad interaction I’ve had with them all after I made my purchase. They lie to get you to order stuff then take up to 7 MONTHS to get all my furniture. Then make me wait more months for small simple parts. Last time we had to talk to three different departments and wait 2 months just for a handle. ONE SINGLE HANDLE. It’s amazing that this store is still opened from all the horror stories I’ve heard.
We had done the application online and went to the store and we got in/out in about 30 minutes. Rosa Ortega was very quick and efficient and made sure we had all the information,sale discounts, & insurance we needed. I loved this experience we had no pressure at all.
An older man named Doug met me at the door and helped me find just what i was looking. He was my idea of a good sales person. Keep him around!!
Jesse Q. Was an outstanding salesman, no pressure from him, and he could answer questions on the sofas!
The salesman did an outstanding job very helpful, very professional, and we will always come back
Jesse is the man
Great customer service, Jesse was very helpful. Buying process was quick and easy
Evan show me the right furniture in my price range, people there are friendly and very accommodating.
Very quick and professional service. Explained everything really well.
The sales rep was great. However, when we went to try to check out, the system was very very slow and took a long time to process.
My salesman was very patient with me and im sure that paid off for him. Was not pushy. He was very accomodating for my ever changing thought pattern. All in all i got what i wanted. Finance guy was very nice and helpful also. This location has loads of furniture for ALL and i mean ALL tastes. If you have had Ashley furniture in the past and thought it wasnt well made or in my case the recliners were clunky...things have changed. I got a love seat recliner with lights, cup holders, slip in phone chargers, overhead touch lights and all power. Great deal too. Thanks
Salesman was very thoughtful and genuine
The Amarillo Ashley Store is great. Dolores did a wonderful job, and was very helpful.
Rosa was courteous and helpful in assisting us.
We were very satisfied with our visit.
Evan was awesome!!
The young man that helped us was very helpful and was able to show us exactly what we wanted. Very courteous and patient..
Didn't feel rushed, were able to shop with ease.
Very nice furniture and prices
Comfortable, not pushy and let us look around. Answered all of our questions when we asked for help. I was able to purchase the chair I wanted in a very short amount of time and all questions about delivery were answered by Dylan Weathersbee.
Very nice 👍🏻
Great experience and very helpful staff.
My sales associate was extremely nice and very helpful
The sales man Adolfo Avalos, was pleasant, knowledgeable, and helpful. I didn't want to go back to Bob Mills. I like Ashley/ Synchrony Bank
One person, EVAN Withers. He played a huge role in my purchase. I don't like shopping in person bcuz sales ppl are the worst but not Evan. He wasn't pushy, he listened to what I needed and was very patient while I made my decision. That poor guy walked around with me checking measurements, prices, explained the differences in materials/stuffings and which ones did best with pet fur. I made a phone call to get a second opinion and Evan stepped away so I could speak privately. He also let me move some cushions so that I could get a visual of how some pieces would look like next to each other. After just over an hour, I told him which pieces I really loved and my concerns with the pricing. He worked his magic, came up with a price I could manage and I ended up getting both of them! I left very happy with my purchase and didn't feel "taken".
Long delays, high delivery fees.
Excellent service
My first experience with Ashley was with Rosa. Rosa was wonderful and got me just what I wanted at a decent price. The chair is really high quality and very comfortable. Rosa not only got me the perfect chair, but she also got it delivered the next day. My second experience was with Jesse, equally helpful. He really know what he’s doing and helped us get what we wanted. Jesse, Rosa and Ashley furniture are the best!
Delores was so great with my Mother who uses a walker. Helped her find the perfect dining set. Thank you for all patience.
very pleased.
Excellent selection, prices and service!
David was so great and very experienced! Wouldn’t want to buy anywhere else!
We went in to look and ended up buying a new living room set. David M was the sells person that made first contact and was very informative regarding options. He was nice and approachable with all our questions. Would recommend him as someone to look for when in the store
Excellent customer service. I’m a person that pretty much knows what I want. My sales rep able listened to what I wanted, and even allowed me to show him what I wanted, then blew my mind and showed me I didn’t know how to pick a mattress. Lol. Now I can’t wait for my bedroom set to get here
Rather pleasant
The staff was very helpful and knowledgeable. They walked us through the product line and we quickly chose what we fell is the best mattress for our needs.
Very helpful and knowledgeable
Very respectful and knowledgeable sales.
Salesman (Evan) was very helpful, courteous, and friendly. He helped with finding just the right bed, mattress, and even the financing. Very pleasant experience and I'm pretty sure I'll be back.
Awesome I received helped immediately and was given a great deal didn’t waste any of my time overall very happy.
Adolfo was very knowledgeable about the products and helped us find the perfect furniture for our new home!
Great experience! The guys who brought our furniture were great!
As soon as you walk in the door the you can actually see the unbelievable pushy sales people get happy. Who’s ever turn it is will meet you within your first 10 steps in the building. We said Just looking thanks. He didn’t stop. Extremely high pressure pushy salesman. The wife knew what she wanted she had researched the Bedroom set extensively. That didn’t stop him. She said she wanted it and he went into finance mode. Offering all kinds of options. My credit is good but not great. He says we can get you financing no problem. Bedroom set and mattress $10,000. He runs my credit and their “ top lender “ approved $1000. I said well then it’s. No go. Thanks for your time. Give me a couple weeks and we will come back with the cash. He says well we have other place I can try they are the best so we try them first. I was just letting you know. I’ll be right back. 10 minutes later he says we got that $1,000 and this other company will do $3,400. So that will get you the bedroom set it’s only $4.400. I can get more through this other place just hold on. I said stop wait. No. Basically he ran my credit 5 times hard inquiries. My credit score dropped 25 points because of him running so many times within 30 minutes. They get the stars because they had exactly what we wanted. Way over priced and extremely unnecessary pushy hard sales tactics.
Very friendly and very helpful! Was enjoyable experience!
It was a great experience Cody was so thoughtful got me just what I had been wanting and at great reasonable monthly payments. I would recommend Ashley's to anyone looking to buy furniture and they have a great selection. Thank you Cody
Thank you, Adolfo, for your kind and courteous service. I also learned a lot about mattresses which helped me make an educated choice.
(Translated by Google) Great (Original) Excelente
Really good people delivery was nice thank y’all so much!!
Evan was such a great help and got me everything I wanted (and more!) I can’t wait to get all of my new furniture for my new house!
We have been looking the last few months in hopes to find a dinning room table that will fit into a small breakfast nook. We found exactly what we wanted. We were given an excellent price and able to take it home after purchase! Our sales person was nice and not pushy at all. She answered all our question and even helped load the table and chairs!
The salesperson went out of his way to get me the best possible price on the dining room set and love seat and suggested something better than I had in mind for the same price. Keep up the great work and thank you. The above is from last year, and last week, the salesperson and the manager went above and beyond to make me an incredible deal on a beautiful entertainment center. This makes at least $30k in purchases I've made from Ashley Furniture stores over the years and I couldn't be happier with them. Thanks and GOD bless you 🙏
My guy Evan was a great help! He made our experience, a great one!
It was great!
Dustin was amazing! He was patient and for a person working for commission, we felt no pressure. We didn't even know he was a manager until we were done - that is great servant leadership! Thank you Dustin!
Staff very polite not pushy, explained things throughly, answered all questions. Ended up with Staff member that had helped me in the past good person.
The lady that helped us was so patient with me. My husband and I purchased two recliners and a dining table. I can hardly wait for them to be delivered.
The service I receive is always excellent. The staff are friendly and knowledgeable. I will always shop at Ashley Furniture for all my household items.
Omg Rosa is the best…. She is such an awesome and very kind sales rep. She always attends us with such kindness and respect. She even got us pizza!!! Like really who does that!!!!! We always have a great experience at Ashley’s and that’s what always brings us back, everyone is kind.
Very professional Staff listened to the customer and showed and explained everything to us this was the first time to do business with them we are completely Satisfied will highly recommended
When I went in to get a mattress, I was told if I spent $xxx I would get a box spring at no cost to go with it which is $250… then was told that the delivery people would take my old mattress and box spring back when they delivered my new one… also was told that it would have been delivered on October 4 (purchased on September 28). The warehouse called me 4 times before October 4 to reschedule my delivery as they did not have in stock. When I called my salesman David medrano at the store, he advised “well I did not know there was a time crunch and I have a different mattress in stock if you’d want to do that instead”. No I want the mattress I ordered, and it’s not called a time crunch, it’s called I ordered something and I expect it on time as I was told it would. Finally got it delivered a week or so after the 4th and the deliverers did not take my old mattress back and when I asked why he said it wasn’t on the order. So I called the store again to ask to speak to David and they told me he was with a customer and he would call me back…. NOTHING. So I dropped it whatever. Then I’m looking at my credit card statement and realize that I was in fact charged for the box spring that I was assured multiple times “came with the mattress purchase”, so when I called the store yet again to speak to David, guess what no call back. I will never be back to Ashley’s and now I can understand why the parking lot is always dead because they’re just about making that commission and not actual customer service.
(Translated by Google) excellent price (Original) Excelente precio
Friendly and quick service
Jesy was very helpful. Answered questions. But allowed time to browse without pressure
Initial interactions were okay. However, the longer we were there the more we felt swindled. Pricing was cheaper online and instead of price matching, we were given the excuse that it was a 3rd party instead of Ashley even after we showed the associate the website and the furniture in the cart with our shipping address. Adolfo tried to upsell what was supposed to be a $1,700 dining set another $1,000 by adding the “white glove delivery” and the “warranty.” I had to ask for the cost of these two add ons at least 3 times before given a beat around the bush answer. After deciding they were trying to pull a fast one on us we went to leave and he actually stopped us at the door with a different sales associate saying they’d be able to price match it. They asked us how our experience was so I told them we felt swindled. I mentioned the “warranty” reviews online only covered a fraction of the cost of replacement and many people stated they had to jump through hoops to get a replacement if any which felt like blatant misrepresentation based on a dishonest business model. We ended up leaving with the furniture at the price shown online only because we liked the furniture and a shift lead who tried to make it right - not the manager on duty (he didn’t even speak to us) or the original sales associate. I’d be very weary of purchasing furniture here as we watched multiple other couples blindly fall for what they thought was a good deal!!!
Great service, Rosa was very good
Quick serves and had the perfect living room set for me!
Evan was great. New employee and still learning but great customer service experience. Excellent deal on new mattress set.
Rosa was our Sales person she made shopping fun and exciting! Thank you we look forward to getting our new bedroom set
Was told delivery would be between 9 and 12, after working all night and not sleeping it showed up at 4:00, also told they would take my old bed, had to move it myself because the delivery person said they dont pick up, I think a large business like this should be more knowledgeable about what they can and can't do, also keep your delivery appointments.
Rosa Ortega was the lady that assisted me in my purchase of a dresser! She was very friendly and professional. She help me find a dresser that was in my price range and specifications; as well as answered every question with the upmost professionalism. I would highly recommend her when you stop in and shop for your future furniture items! Thank you!
Rosa Ortega was the lady that assisted me in my purchase of a dresser! She was very friendly and professional. She help me find a dresser that was in my price range and specifications; as well as answered every question with the upmost professionalism. I would highly recommend her when you stop in and shop for your future furniture items! Thank you!
David Cowger was great to work with, not pushy, but attentive when needed.
Overall the experience was good and the financing was some what speedy. There was a clerical error on the final cost of my furniture but it was straightened out.
I gave the store a 5 star review, but do not still have this same opinion. Great service until sale done. Never got a refund I was due after several months of trying. Will never go back to the store.
Rosa was great. She showed us all we wanted.
We were able to order what we needed. Enjoy working with Jessie.
We had a great experience Ms.Rosa was very knowledgeable and helpful we will definitely be buying from them again
Sales people took the time and listened to what we were looking for and presented the best possible options for us
Jesse was Very helpful in all we needed,
Tardan mas de la fecha dicha. Y los muebles no son de calidad
One star or less! Delivery took almost a year.....yes a year!
We had an awesome experience with Ashley's Furniture!!! The manager Evan is top-notch and went the extra mile to help us. The new bedroom furniture is beautiful and very sturdy. The two delivery guys (both named Victor) were great and Victor R was extra careful with the furniture he moved in and very customer service minded. They both did an excellent job and the Store Manager did an exceptionally great job. We will be buying future furniture purchases from Ashley's!!!
The show room is massive and has lots of different styles for every taste. We walked away with a sectional that we are super excited to have delivered. The quality of the furniture is good and so are the prices.
Adolfo greeted us as we came in the store. He pointed us in the right direction without any sales pressure. Checked on us once or twice. Then was available to answer questions about our selections when we were ready. Definitely pleased with our shopping experience!
Rosa Ortega was very helpful in our shopping experience!
I was not planning to make a purchase today. I was just looking However I like the salesman approach he introduce himself let me look around and then came back and told me if had question ? I did and it was so easy no pressure he was willing to listen to what I wanted and made his recommendation and I made my selection and. I made a purchase . Good job!
We found exactly what we wanted online. We entered the store to be greeted by Don Neal. He was pleasant professional and interested. He ask questions and found exactly what we had found. Thank you Jodi Clancy
Ashley's furniture is a middle man they sell other people's stuff and I guess you can't knock the hustle, however why would I pay this outrageous price for this couch right here and then have to wait for 8 to 10 weeks before I actually get it when I can just go to Sears or something like that and buy one on the spot and have it delivered?
DAVID Was the best! First we arrived minutes before Ashley's closed and he still stayed to help us find all we needed for our new home. He was beyond nice about everything. Made sure we had everything we needed before it was all done. Even thanked my husband for all his military service. He was so great! So glad we decided to drop in last minute. . Its like when God places Angels around you then one day you feel like you actually met one! Thank you David!
I arrived and really no one attended me, it wasn’t until I called out to an employee to ask about sectional sofas, but I didn’t really feel very welcome, I finally made my selection. I asked about some matching chairs, but was never shown anything, just was told that if I wanted to see them, at another time, I could see them by pictures,. Just was not a very welcoming atmosphere
Jessie was very helpful, attentive, & polite Great customer service !!
Top notch sales person and great value and show room to choose from.
It took over a year to get the items I ordered, and the only reason it didn’t take longer is because I basically coordinated the delivery myself. Customer service is horrible!
Horrible customer service poor quality!! I’ve had a broken bed they delivered almost 4 months ago and was told a new bed would be ordered still no bed has been ordered and no one will return my calls.
Rosa Ortega did an excellent job explaining the features of the items we were deciding on as well as breaking down the pricing. She was knowledgeable , helpful, and friendly all without being pushy!
David was awesome! Greeted us as soon as we walked inside the store, also was very patient with me as i had my daughter! Will continue to shop at Ashleys!
Furnishing a new house is supposed to be a fun and exciting time. We were very happy to order our bedroom set for the master on May of 2021. It's been a year and more since that day and we still have not received the bed frame for said bedroom set. We have called numerous times and been lied to or told its coming in but here we are still with our mattress on the floor a YEAR later. Do not order from Ashley's if you actually want to enjoy the furniture anytime soon. It's funny how this set is still sold currently even though they know they can't fulfill it, which is pretty close to con artistry.
My wife and I ordered furniture last may. We were told it was in stock, we just now received our order in completion. 1 year and 15 days later. And to make the story complete they didn’t even deliver the hardware to put our bed together. This is by far the worst company I have dealt with in my entire life. It is ran by unprofessional people with no sense of making anything right to their customers. Absolutely ridiculous. I would advise no one ever go in the doors of this place it is full of liars.
I purchased a dual recliner last June for about $1100...last month the back fell apart ....upon inspection I found out the couch was made of particleboard and brads which are basicly staples which apparently is industry standard..as I'm told ... I went through the proper channels and after a sending pictures and having a technician come out they said maby in a couple of weeks they might send me another seat back .. if I knew the poor quality of the furniture I would never have waisted my time or money .. make shure you ask what and how its made before you buy
Worst customer service ever. Delay in delivery and the employees of the store are not honest and they provide misleading information that cost me money that I can not get back. The company has no control on stores policy or employees. Buy your furniture from another decent store.
Super helpful salespersons. One even volunteered to come in on his day off to help load it.
Bought couch last July, still haven't received it. I understand COVID-19 messed up supply chains but dang. Date keeps getting pushed back. Received last product in late April.
(Translated by Google) 5 months ago we bought several pieces of furniture including 3 sets of beds 2 Queen and 1 King so far only 1 Queen has arrived that arrived 1 month ago the rest they tell me that they are going to send it to wait for it and they send me things that I have NOT order as for example they sent me 3 bases for Queen bed ..! They do not meet the estimated times that were 12 weeks maximum and today we have spent almost 20 weeks without receiving all of our purchases...! Amarillo Texas Store (Original) hace 5 meses compramos varios muebles entre ellos 3 juegos de camas 2 Queen y 1 King hasta el momento solo me ha llegado 1 Queen que llegó hace 1 mes lo demás me dicen que lo van a despachar que lo espere y me envían cosas que NO he pedido como por ejemplo me enviaron 3 bases para cama Queen ..! No cumplen con los tiempos estimados que eran de 12 semanas maximo ya hoy llevamos casi 20 semanas sin recibir la totalidad de nuestras compras ..! Tienda de Amarillo Texas
Jesse was awesome to work with. I came in twice: once to look and once to buy, and he was friendly and helpful both times. I'm very excited about thy furniture I purchased.
Absolutely the worst buying experience. Order was placed 7/31/2021 I can't remember how many times delivery has been scheduled only to be cancelled the day of or the day before the delivery date. This happened again today. Last week the truck drove from Lubbock to within an hour of my house. They called to make sure we were available for delivery then called and cancelled after they drove 3 hours. They rescheduled for 4/20 and cancelled 4/19. I'm ready to get this order delivered and move on
They got alot in stock
12 weeks to have a couch delivered 😂😂 They just let money walk out the door First and last time I’ll ever go there
Salesman was very helpful and patient with us, he took the time to show us everything and answered any of our questions.
Very knowledgeable of the Tempurpedic beds.
My wife and I went to Nebraska Furniture Mart, Furniture Row, Haverty’s, Texas Furniture, and about a half dozen other places from Dallas to Amarillo and we’re not impressed with what we found while looking for a kitchen table until we walked into Ashley’s Furniture and met our customer service representative Adolfo. He is amazing!!! Introduced himself and allowed us to look at all the tables in stock and found one my wife and I both loved!! Got a good deal due to a promotion offered by Ashley for paying cash. If you need furniture head to Ashley and ask for Adolfo—a true kind professional!!!!!
Over priced
Hailey at the Amarillo store, is a delight to deal with.
Rick Marcear was amazing!
I made a $5000 purchase from Ashley's on 5/10/21. It was a full bedroom set with bed frame, two side tables, and dresser with a tv stand and a server. We were told it was back ordered for a few weeks but would be 12 weeks at the most. 12 weeks came and went and I had not received any items. I had reached out to discuss and was told everything was back ordered and it would come in split deliveries. Over the last 9 months I have received the items sparingly and randomly, but still no bed. It is currently 3/15/22 and I have yet to receive my bed. There is no end in site and they have no idea when it will actually come in. I have talked to numerous sales people and called the Ashely's line with little help. Tyler, the salesperson, has remained super kind and professional. He is always willing to give me updates but he has no control over the delivery of the items. A coworker recently ordered a full bedroom set from Bob Mills and received the items within 2 weeks. When I reached out to Ashleys to discuss, was told it should come in any time. I have received this same reply for the last 10 months. What what supposed to be fun and exciting and has turned into a complete disaster. At this point, I have no idea if/when I will ever receive the bed. Extremely frustrated. I get things get behind but never expected to wait an entire year.. possibly more with the way things are going.
Well we got an email from this person saying they were going to try and find out what happened. Then we received another email informing us that we won't get the rest of the furniture until June. This will be almost a full year of not receiving all the furniture we ordered in beginning of July 2021. If you get any furniture from here, all I can say is Good Luck. The very worst customer service and business!We have already contacted you last time and now the order is pushed back to June 2022. We have given you all the patience and time to make things right. I contacted you last time with all the information you need. Now I will write to let other people know how bad the service is here. And hopefully you will fix it so other people will not have to go through this.
Tyler was amazing! He was patient with us and very professional! The best service we have had in a furniture store we will be back and hopefully buy some more furniture for our home!
Very good place, and helpfull people.
Great shopping experience! David Medrano assisted me with my purchase, he was knowledgeable and made my experience seamless. I would recommend asking for him when shopping at Ashley Furniture!
I was greeted as I walked in and given a brief overview of the layout for the store. I was then allowed to browse without being constantly followed. I found a nice selection of living room furniture to choose from. Once I made a decision the sale rep was able to answer all my questions and got me what I felt was a good deal.
Than you Haley for the great costumer service. I love that there's many variety of the furniture but right now it takes from 6 to 12 wks to be delivered. Hopefully it doesn't take long. Since most reviews do mention the lack of delivery. I just wished I had read reviews before buying.
Didn't have what we were looking for
Staff is always welcoming and friendly. Dolores was quick to answer all of our questions. She was also patient when we were indecisive about which sofas we wanted. Thank you, Ashley’s home store on Western in Amarillo Tx.
I mailed ordered a table in the box was completely damaged and the inside corner of the table was all broken so I’m trying to get some thing done now hopefully they will fix it I just unboxed it and it’s like that
The staff were very friendly and helpful.
The sales associate that helped us was good. But the furniture is poorly made. Most of the dining room set we saw were way overpriced, and the displays were broken.
Don't come here they were nothing but liars and crooks. They will say almost anything just to sell you a piece of furniture with a terrible warranty protection. We ordered 3 bedroom sets in June 2021, were told estimated 6 to 8 weeks. It's been 7 months now and we barely just got pieces of each bedroom set in January 2022. Still estimated to wait till March. Go to Bob mills they gave us couches in less than 2 weeks same time span! September 2021
They went the extra mile to take care of us today and we appreciate the time they spent getting us approved for our purchase . Thank you Ashley furniture of Amarillo!
Enjoyed browsing without a puppy dog following us around. Great selection and good prices.
Jesse was very knowledgable and very helpful. I would definetly recommend Jesse if you have any questions or issue. Awesome customer service and very helpful.
JT WAS VERY PROFESSIONAL AND FRIENDLY HELPED WITH ALL OUR QUESTIONS GOT US WHAT WE WANTED WE HAVE TO WAIT LITTLE LONGER THAN WE WANTED BUT WAS STRAIGHT FORWARD AND HONEST ABOUT WAIT TIME . HE STAYED AFTER HOURS WE NEVER FELT RUSHED THANKS JT
Never had a salesperson explain the difference in mattresses and walk thru what kind would be best for your needs complete professional.
About two weeks ago I purchased a couch and love seat. I was told because it was a clearance set, there was no delivery available. No worries, I picked up the set off the showroom floor and was told that there was no one there to help load. I brought help to load Soo no problem. I was also told there was no warranty for clearanced items. 3 days into owning this set, my 2 year old tears one of the cushions. I contacted the store and wanted the cushion fixed at my expense, I was told someone would be out in a few days. No one ever showed, I finally contacted customer service and did a work order for service. I was told I couldn't pay for the service over the phone. Soo I drove 40 miles one way to pay. Was told again someone would be out to assess. Still no one has showed.Today I called and was told my work order for service had been closed, Soo I would have to start this process all over again. Keep in mind this "clearanced' set still cost me over $1500.00. I normally don't write these kind of reviews, but come on Ashley's...you can do better!!!
Robert took care of me and my family. We were searching for a twin bed and dresser for my daughter. We got one nailed down with a nice discount and was out the door within 30-40 minutes. Looking forward to getting my order in, delivered, and set up in my house. Thanks Ashley and Robert!
Good experience with salesman Jessie and asst mgr very helpful
I ordered a mattress and barstools they were supposed to be ready for delivery on the 2nd of Dec called and got told the 17th of Dec never heard anything called again on the 18th and was told 23rd and 27th and here I am still no word from anyone. I've called I've texted and nothing.... if I get my stuff then I'll do a better review.
This was the best experience I’ve had at a furniture store! I’m moving into an apartment soon and my roommate and I needed furniture so we just came to look, but we ended up finding everything we wanted and being able to get right off the bat! This is the best place to find furniture!!
My husband and I went to Ashley HomeStore, for a new bedroom set/mattress, and was greeted by Adolfo. He helped us throughout the whole process, and just made everything so much easier for us. Thank you Adolfo for answering every question we had during and after our purchase! We will definitely be back!
A little too expensive
Don't buy anything there. I bought a table set over a year and a half ago and I still haven't received it, they keep telling me next month and next month, but here we are almost 2 years.
Excellent service Rosa was so nice and friendly. She helped us out with what we needed for our new home. It was a great experience 😀
We walked in and Tyler greeted us immediately! So happy and joyful and straight to the point of why we were coming in the store. We told him and he did not disappoint gave us the whole tour and help us find exactly what we were looking for! Definitely made our experience enjoyable and we will be back!
Real pleased with the store. Was greeted right away from Jessie, who was pretty friendly. Real helpful an detailed got us in and out in like 30 minutes with a new bedroom set. Would recommend
I got waited on right away, and received great service!
Excellent experience, I was greeted by an employee named Delores that was very helpful on my first visit, after going home to think over my decisions she remembered me and the sofas I was interested in several days later and continued to assist me with my purchase. I will also add that in the days between my visit, I checked out many of the other furniture stores around town and didn't find anything comparable in price, comfort, or appearance, to the Soletren sofa I purchased here. EDIT: I feel the need to mention that they don't keep much inventory in stock, but i was made aware of average shipping time on the products I was viewing early on, this wait is not an issue for me, but potential buyers should keep in mind that there will usually be several weeks for shipping.
These guys helped me find the right mattress just for me! David Medrano helped me out and he was the best. You can believe I’ll be spending my money here from now on! Best home store in Amarillo
Rosa was very nice and helpful
Nice shopping experience. The prices were good, they had lots of choices. And more importantly, the sales people were friendly and went above and beyond!
Ashley furniture can't figure out when they said they would deliver. Customer service was awful on getting furniture to you.
Ashley furniture always makes it easy to make a large purchase. Will return for all my homes furniture needs.
My boyfriend and I went into the store to just look around for a future couch. We didn’t have any solid plans to leave the store with a purchase but were just wanting to look at the options. We were greeted by Angela who first showed us a few options for bedside tables and then went on to show us a few couch options. We were looking for a faux leather couch and the first one she showed us, we fell in love. Angela spent a lot of time with us at the couch explaining the different benefits of the couch, payment options, and the protection plan. The manager, David, also stopped by and talked to us as well. We were in the store probably 2 hours and they took excellent care of us. Because of how much we loved the couch, the payment options, and the amazing customer service, we ended up moving forward with purchasing the couch. Angela’s customer service was superb and made the purchasing experience 100% pain free and easy. I would highly recommend this store as their willingness to help their customers in anyway far exceeded my expectations.
Great service. Found exactly what we wanted. Fast credit application and approval. Will definitely shop here again!! Thanks Tyler for a great experience!!
Had an excellent sales experience but since the furniture arrived its been a nightmare. This purchase was for my 84 year old mother in law who purchased her first set of furniture in 30 years. Order was incomplete and damaged, have made numerous calls and trips to local Ashely's and they say all the right things but nothing has happened as far as getting the damaged furniture fixed. The sales team default is telling us to "call the Guest Relations Team", which we have called and emailed but we never hear back. I hope they make this right but I am losing faith and my mother in law is beside herself due to such a bad experience
Just purchased a sofa and loveseat set can't wait to get it, I loved the attention and the sales person she was very nice and patient with us and literally showed me everything I wanted to see also answered ally doubts. Thanks rosa
The store had a very wide selection for all furniture. And adolfo was great.
Worst Customer Service! From corporate to store level management, the dismissiveness is inherently part of the Ashley culture! Everyone makes excuses & no body care Lies, deceptive sales practices, empty promises, lack of follow up. I have been waiting on my furniture for 6 months they just keep re-scheduling. This store is disrespectful I went to cancel my order and they promise it will be delivery soon and now they did it again. Please don’t buy at this store i don’t recommend it at all. 😡
Great experience Adolfo Avalon was extremely helpful and informative. Sold us a excellent product at a fabulous price.
Ashley Furniture is the worst! Ordered furniture and after 9 months of lies, hangups and no furniture, they agreed to refunding my money. Took an additional 3 MONTHS to receive all monies paid. Went to Bob Mills Furniture paid for furniture and IT WAS DELIVERED within 1 WEEK! Go to Bob Mills and save money, headaches and receive quality products within a reasonable time frame.
Bien
Customer service was great
I wish I had read these reviews BEFORE I shopped at Ashley. Our salesperson, Jesse was very good. Ordered the items we wanted (two bedroom sets and a table with 4 barstools) on 9/23/21. We were advised that it would be approximately 14 weeks before delivery. We were hesitant about waiting that long, but also know that there are snags with orders and delivery, but expecting delivery before Christmas, 2021, so, we went ahead and ORDERED and PAID FOR (via credit card), which of course was charged. Called today to check on how things were going and after an hour of hangups (from Ashley when going to customer service - phone clicks like it's being answered but then it abruptly hangs up), going a different way and getting call centers, found out that the bedroom sets are now discontinued, won't be in production (maybe) until October, 2022 and delivery would not be until April, 2023. Went to cancel the order because the table and barstools wouldn't be available for delivery until January, 2022 AND they now added a $300+ delivery charge). Cancelled the order and they will NOT be refunding my WHOLE payment - they will charge me a 10% cancellation fee because I'm not cancelling within 3 days of purchase. All of the customer service people "can't" do anything about cancellation fees - the store has to do it and so far, the store is uncommunicative. The "return" of my money will take 7-10 business days EVEN THOUGH my credit card was CHARGED the day we ordered.
Great customer service from David Cowger. No pressure and listened to what I was looking for. Patient while I sat on all the loveseats looking for exactly what I wanted. Furniture purchases are big deals. Will be back next time I need more furniture. Good price too. Thanks David Cowger for your awesome customer service and help
Helen was fabulous. She was very helpful in helping me find just what I wanted. She was knowledgeable and professional.
Worst experience ever!! Still waiting on my furniture purchased on May 4 . I was told we will get it in late November. This is ridiculous!
Nice selection and staff was very helpful. Angela helped me with my purchase and she was great. Very friendly and helpful.
They got me a wrong order after four weeks and the managers couldn’t do anything and they’re over priced they didn’t want to do a price match after I find it someone else cheap they’re on a professional worst customer service I will never buy from Ashley I’ll recommend them.
They will lie to you and tell you whatever you want to hear to take your money. They told me and my wife the furniture will be here in 8 weeks at the latest. 10 weeks passed and still no furniture. We called and they got rude and told us it’s looking more like 14 months. So we decided to cancel the order so we could just go somewhere else. It took two weeks of calling and showing up at there store with a lot of being ran through the ringer to finally get our money back. There extremely unprofessional and will never get my business back. I understand the delay of product due to COVID but the lieing and disrespect they gave my wife was beyond any experience I’ve ever had. I would have given no stars if that was a option.
Inadvisable to buy from here
Worst Customer Service! From corporate to store level management, the dismissiveness is inherently part of the Ashley culture! Everyone makes excuses & passes the buck…. One star rating is too generous for the Amarillo Ashley Furniture Home Store. Lies, deceptive sales practices, empty promises, lack of follow up. And absolutely NO follow through. David Medrano and David Cowger are poor excuses for management! David Medrano especially needs calling out because he does not return emails or calls! Passes the buck to David Cowger who also does not follow up or follow through with the many empty promises said in person just to keep the customer at bay & out of his face for the moment. Ordered $2500 work of furniture with notice of complete order in stock on 8/28/21 and a scheduled white glove delivery for 9/7/21. However, somehow on the day of delivery, one item mysteriously went missing without a trace and to date NO ONE has given a reason why or solution other than to reorder with a delivery lead time of 12/24/21 through 2/18/22 per Ashley Customer Relations. I’ve sent numerous emails and left countless voice mails for David Medrano & David Cowger but to date 9/19/21 NOT ONE OF THEM HAVE RESPONDED! I’ve spoken to my salesperson Aldolfo “who by the way was awesome” and cc’d on each communication, however whose hands are tied and prevented from actually helping customer such as myself for fear of what clearly appears retaliation from managers David Medrano & David Cowger. I’ve been lied too and set aside as though my business does not matter when I’m truth it’s my very business that allows these people to have jobs!
The customer service was great. Rosa was available, but allowed us to look and talk on our own time. She answered questions and worked with us to find the best deal to fit our needs.
DO NOT BUY FROM HERE!!! Now that I’ve thought about it these guys are ripoffs they overcharge heavily, these items you can buy for better at ikea but I had buy something for our house since we just moved in last year and this place was the closest .. I’ve learned my lesson . If I could give this place no stars I would this is the worse customer service ever. I ordered 2 couches and 3 coffee tables last year 2 months later 1 couch came mind you the couches are a set they literally split it to purposely make me wait longer it’s like they enjoy making us wait, waited 3 more months for our coffee tables. The sales man responsible for my orders does not keep me updated unless I ask if I didn’t ask for an update on the tables they probably wouldn’t have sent it. I am still waiting on my other couch. I should have known this place was suspicious when I walked in and nobody was there shopping smh. wish I checked the reviews before going. Man whoever gave them 5 stars is some fake account they made up because they lying these people the worse place to shop at
I really like their furniture and we got an incredible deal on a sofa. When we bought it, we were told it could take 3 months to get it in. We're now on month 4 and I'm getting really frustrated. If it wasn't for the fact that we got such a good deal, I would cancel this order. We went to the store and talked to an associate who wasn't able to help us with an estimated time frame. This is starting to become ridiculous and I don't understand why they can't tell us when it will arrive. Currently not recommending shopping at Ashley. Update 9-24-21 - I was contacted by customer support after this review and they apologized and told me the couch would be delivered Oct. 2. Fine, I appreciated them reaching out, even though it took a bad review to get their attention. We called yesterday to confirm and it was a recording stating that delivery would be 21 - 23 weeks. I even asked if we could have the floor model and they said no. DO NOT BUY FROM ASHLEY FURNITURE. THIS HAS BEEN A TERRIBLE EXPERIENCE AND THEY'VE BEEN VERY DISMISSIVE.
Knowledge staff and nice furniture
Rather not say
My mother bought a bunch of furniture from them in March 2021. It was delivered in a “reasonable” time but it was wrong, the salesman put it in the computer incorrectly and it didn’t fit the incorrect way. Also, the delivery guys were rude and disrespectful. My Mom is disabled and I don’t stand for that. So we sent it back with the guarantee it’d be fixed in 4-6 weeks. It is the middle of September, we were told tomorrow is the delivery date so she called to make sure, NOPE. 3-5 MORE weeks. We’ve been up there and called multiple times and of course everyone is rude and doesn’t care, and when she called back today- they REFUSED to let her speak to a supervisor. They gave her an in-store credit back when they got it wrong, which was nice, so she went up there for a big sale they were having and they had no record of the credit due to a “new system”. Of course, when they found it she wasn’t able to use the sale price. This has been the worst experience ever. Just unbelievable. Sure had no problem with systems or customer service when we were paying for it all, even though we were not allowed to put the down payment on a credit card, they made us pay cash cause apparently my grandad seems like the type to not have good credit? Terrible.
The worst furniture store I’ve dealt with. Financed around 3,600 hundred dollars worth of furniture in March 2021. Told me it would be a 6-8 week lead time. Today is September 7 of 2021 and still haven’t got a piece of furniture. They keep telling me to check next month. Which is what I’ve been told every time I call to get an update after the 8 weeks. So if you want furniture that will arrive a year later by all means Ashley’s is the place to go. I would’ve been okay if they actually gave you the real lead time. Because we wouldn’t of shopped there to begin with!!!If I could i would’ve given it zero stars!!!
Absolutely the worst customer service I have ever experienced. Ordered stuff April 5, was told 2-8 weeks. 5 months later I still hadn’t received half my order, and they kept pushing it back and pushing it back. Everyone I talked to, including the sales person I originally dealt with, was rude. They seemingly just make stuff up as they go. Random dates for potential delivery, reasons why they’re behind, etc. Sure were quick to pick up the one piece they had delivered that I cancelled (fireplace insert, useless by itself). As soon as I cancelled it I had a notification for pick up 2 days later. I imagine it will be a long time before I get refunded. I will NEVER buy from Ashley’s again, and I encourage you to do the same. Choose one of the more local places, same furniture, 10000% better customer service.
Clean, friendly. Thanks
Adolfo was amazing! Great knowledge of the products and definitely upsold us on a couple things. We aren't complaining though, the wife and I loved everything and are so excited for it to be delivered!
Actual staff at the store is fine but everything past that is terrible. Customer service line doesn’t know anything and doesn’t communicate with the store. Waited over 3 months for our couches and they finally arrive and now on week two waiting for them to deliver. Was told by our sales rep that they would deliver and work with our schedule, and they absolutely have not- plus no one calls back. Full of empty promises. Horrible customer service once you purchase so if you are ok with that go ahead and take your chances. I work in the customer service industry and have never done a review before- but this is the worst experience I have encountered and just want to warn everyone. DO NOT SHOP HERE.
This is the store more fake that I know, I bought a living room ,you give me a a date off delivery and I didn't went to job.This is unacceptable. When the store want to sale they are very friendly but whe you want an answer you are very rude .
Bought from them before a $10,000 bed and had great customer service and delivery. So I decided to buy again. Bought a queen bedroom set on June 30. Was told it would take 4-6 weeks I was ok with that. Told the customer service rep I needed a bed ASAP because I didn't have one. She said that as soon as it came in they could deliver it even if the other items were not in. I agreed total was almost $2600. I call at the end of July and to see the status and I was told it would be mid August I was upset but it wasn't too far away. I contacted the customer service line was told 3 different dates my items would arrive and that they could do partial deliveries. I agreed and stated I just really need the bed. I called today August 26 and was told nothing has came in and it would be September 6th and there were no dates for anything but the bed. This really pissed me off because I just had a phone call with the same customer service line who told me items were coming in on Aug 16,27,30. I have been waiting almost 10 weeks for my bedroom set!!!! When I was told otherwise. Then the customer rep had the audacity to tell me well online it states 14 week delay. Well that does not pertain to me when I did not buy online!!!! I bought in store and I was told the delay was half the time. I will never buy from Ashley's furniture again and would not advise anyone else to unless you don't care about making payments on items you don't even have.
I'm disappointed in the dishonesty of the sales team. We went in for a new living room set and I specifically asked about shipping/receipt time. I was told because their manufacturer is in Dallas, they haven't had issues with deliveries. Quoted me 6-8 weeks. (in early July). I called to check on the order (Sofa, Loveseat, Chaise Lounge, Coffee Table and 2 end tables and was told all furniture i picked was on backorder, and was quoted December earliest..... FRUSTRATING! Just be honest from the beginning and say you have delivery backorder issues. Don't put yourself on a pedestal and say you guys haven't experienced issues to get the sale. Cancelling the whole order. Waste of an afternoon of shopping in store, and waste of hours on the phone trying to cancel the order. People should be fired for being that dishonest. Update: Now they are saying June 2022 for the furniture, so i'm cancelling the order entirely.
I'm disappointed in the dishonesty of the sales team. We went in for a new living room set and I specifically asked about shipping/receipt time. I was told because their manufacturer is in Dallas, they haven't had issues with deliveries. Quoted me 6-8 weeks. (in early July). I called to check on the order (Sofa, Loveseat, Chaise Lounge, Coffee Table and 2 end tables and was told all furniture i picked was on backorder, and was quoted December earliest.....FRUSTRATING! Just be honest from the beginning and say you have delivery backorder issues. Don't put yourself on a pedestal and say you guys haven't experienced issues to get the sale. Cancelling the whole order. Waste of an afternoon of shopping in store, and waste of hours on the phone trying to cancel the order.People should be fired for being that dishonest.
The experience we had today was great from the time we walked in till we walked out. Pedro let us walk around without being rushed. After everything was said and done we walked out as very happy costumers.
The store was not busy when I went in and found a good deal on a bed. They were friendly and helpful answering all of my questions.
Rosa helped us find the perfect dining table!! She was very attentive and went above and beyond to get us exactly what we wanted!!!!
Run from this place! We purchased a dining room table and chairs in March. We were told they would come in in 8 weeks but could take up to 12. We received our table in a week but never got the chairs. We began calling after 8 weeks and the hold times are outrageous (you are number 27 in the queue, etc). On two occasions they put me on hold and never came back. They kept kicking the can down the street; it was always next week. Finally today they called to say the chairs were discontinued. After 5 months of having my money, they wanted me to come in and select new chairs. I said hell no and demanded my money back. She said they would send a check. I’ve read from other reviews that these checks take 45-60 days. I told the lady “no,” I paid with a credit card and demanded my card be credited back. (It is against their agreement with visa/MasterCard to offer a cash/check refund in a credit card purchase). The lady told me they switched systems and wouldn’t be able to credit my card back. Today I plan to write the Attorney General of Texas and ask him to look into the business practices of this company.
(Translated by Google) Good quality of furniture but very bad service I have 6 months waiting for things that were missing in my order and no one can help now it turns out that some things in my order are discontinued but I am paying for them 😡 (Original) Buena calidad de muebles pero el servicio muy malo tengo 6 meses esperando por cosas q faltaron en mi orden y nadie puede ayudar ahora resulta q algunas cosas de mi orden están discontinuadas pero yo si estoy pagando por ellas 😡
Angela was top notch. She is so kind and helpful. She is thorough with all the information. I recommend her to all the local Ashley customers.
Wow posted a complaint on Ashley furniture . And low and behold someone directly fro Ashley says reach out to her and she'd help resolve the issue and today I'm getting g the run around .. I sent to the number she told me to text my info and someone responded and said she don't know what I'm taliking bout, but merchandise is about 6 weeks out.. she clearly didn't see the review or my text messages people stay away from Ashley's furniture , shop local If possible , or you will get the run around on when it's in . Ashley's sell to sell worry bout getting in from warehouse no - all sales no customer relations , $$$$$$$$am I only one frustrated ?
The staff was very helpful and informative. They greeted us as soon as we walked in the door, but also gave us space to look around as we pleased. As soon as we were ready to buy our couch they came back and helped us through the process, ensuring we understood each deal that was offered and helping us choose the best deal for us.
Do not ever waste your hard earned money here! The furniture seems great and the sales staff is knowledgeable, but that is where it stops! When our items were finally in stock for delivery, for us it was a month, they set the delivery date with no input from us and "Evan" who claims to be the customer service manager says deliveries can't be changed...but he will do you a favor and keep trying and call you when he gets it done...not only can he not work the computer, but the phone is too complicated as well because you will never hear from him. We finally did however get it rescheduled through the delivery people in Lubbock. Except they arrived with only part of the order. Now we are back to the very rude "Evan" who still claims he has no way to change delivery times or even getting the correct items to your door, but again will keep trying and call me before the end of the day...that was yesterday..."Evan" still finds the phone far too advanced to keep his promise to call. I have now made several trips to the store and contacted every number I can find and no one can help. So tomorrow my mission is a fraud claim with our credit card company. Don't make the mistake I did...shop somewhere else.
I have always had a great experience at Ashley. Staff is friendly and knowledgeable. Will you continue to buy my furniture from Ashley
The Lady that assisted me she was awesome she knew everything I needed to know. Of what I was looking for. She answered my question perfectly.her name was Dolores. Thank you Dolores.
Absolutely horrible experience. Was promised delivery in 4-6 weeks. After 8 weeks of waiting we were told it would be at least 4 more weeks before our items were delivered. When we cancelled our order we were told that our refund could only be by mailed check and it could take between 15-45 days to receive our refund. Over $2,000 of our money is now tied up with Ashley furniture for a product we never even got to see. Do not shop here or let anyone you like shop here.
We bought a living room set a dinner room set a great bed bed a great bid thank to David for all his help he worked all day for us will be back for a few more things after ever thing get in it's place thanks from Johnnie & kerry
Too overpriced
Went in the store with a black shirt came out with a grey ! That's how dusty that place was.
I had the most horrible experience at Ashley furniture. The manager told me when I bought the furniture in January that I would have the furniture in 4 to 8 weeks. I received my furniture after 7 months. They failed to deliver the battery packs that I ordered for the furniture. Unfortunately I could not get ahold of customer service so I drove to my local store and was told that they do not keep battery packs in the store. I was told that my battery packs would be delivered at a later date now.
Much nicer than I expected, both the furniture and the service
NEVER BUY FROM ASHLEY FURNITURE!!! I paid cash for 2 couches and only got one delivered months ago...I have being waiting for the other one and haven't received it. Now I want my money back and they won't refund me... NO RECOMIENDO que compren de ashley furniture son unos rateros pague cash casi $2000 por unos sillones hace meses y solo eh recibido uno..y no me quieren regresar mi dinero...NO LES COMPREN !!!
I wouldn’t buy anything from this store unless you are okay with NEVER getting your furniture. I bought a bedroom set on March 6 and was told 2-8 weeks. Every time I call they give me a made up date and sure enough that date passes with no furniture. First I was told May 11 then June 20 then June 28 and now July 12. Extremely disappointed in the deception. I absolutely would not have ordered furniture that takes over 4 months to get in and I should have been informed of the actual time before purchasing it. I paid in full and will only get 25% of my money back if I cancel, but they can delay it as long as they want. 100% never shopping here again.
If I could rate this store with Zero stars I would. The customer service is HORRID! I got tired of the run around and returned my furniture. I am still fighting to get all of my money back. When you call customer service, the hold time is outrageous. I have only ever reached one person. He was helpful but couldn't do what I needed done so he had to send an email to those that could. There is never a manager in the store that can "help". DO NOT buy anything from this store. I don't see how they are still in business. I will NEVER step foot in Ashley again to make a purchase.
Friendly service, prices are just right. They really allowed us time to view or options and make decisions. They have a large selection. It is sad that it takes over month or two to receive your purchase but a 250 delivery fee. It is a disservice that they don't even call to keep you updated regarding the status of delivery. This was a good option this time, but possibly not the option next time.
Ordered bedroom set on 12/19/20 and still have not received all of it. We finally got most of it after calling multiple times over 6 months. It was delivered on 6/14/21 but still do not have the full set. Would never shop here again or recommend. UPDATE: After exchanging a few emails, still have gotten no answer or any response over the last month. UPDATE 2: All furniture was finally successfully delivered on 10/6/21. 10 month turnaround for an order that was supposed to take 2-6 weeks.
Update: it’s been 4 months since the order was placed. They still can’t figure out what’s happening, called and no one reached back. So far they still don’t know when I’ll receive my order. I should have read the reviews before buying here! No one knows what they are doing. The person asking to email them about the case doesn’t know what’s going on either. They say they’ll email the person in charge so they could call me and it’s pointless since they never call. It’s been months and everything keeps getting pushed back even further. Save your money and buy elsewhere cuz I’m sure I lost 8k in this transaction.
We bought several things from Ashley's back in March, and we have not received them. They said we would receive our items in 6 weeks but it has been 2-3 months since then. We have been checking in once in a while asking when our stuff will arrive, and they always say the same thing which is "They will arrive next week."
Bought a living room set about 3 months ago cash payed upfront and still have not recieved it mind you its been 3 months and they will not answer phone they say they will call back and never do horrible service!! I am fixing to report it to my bank as fraud maybe i can get my money back that way if not i will call my lawyer and file a law suit !!!
They were really great when we walked in and they were trying to make a sale. After we purchased furniture for our entire home the customer service went downhill. It took me 4 days to get even get a hold of someone on the phone. Nobody there knows what they are doing. Nobody there has concrete answers to any questions. The woman at the customer service desk speaks & moves slower than anyone I’ve ever met. We asked when our furniture would arrive- no one has an answer. They are great at giving excuses and not returning calls. The furniture is nice but the people that work there ruin the entire experience with their flakiness and lack of knowledge. Update: I contacted the phone number that was in the reply to this thread. They claimed they couldn't find an order that matched my phone number or the account number on my receipt. Not helpful whatsoever. David is just as incompetent as the salesmen that work for him.
My dad and I went into Ashley's yesterday for Memorial Day. I had seen sales advertised. I was looking for a bed for my daughter and bedroom furniture. The guy at the front was not interested in even helping us at all. It was so obvious he had zero interest. We just turned around and left. We went somewhere else and in 20 minutes found what we needed and the people where we went were so above and beyond helpful we let them order everything we needed. No thanks Ashley's. You need to get people who are educated in customer service.
We ordered a dining room table and a master bedroom set on 1/3/21. We were told it would be here in 8-10 weeks. After that turned into 13 weeks and we hadn’t heard from anyone, I decided to reach out. After sitting on hold for forever only to then be passed around from person to person, we were told end of April. April came and went, still nothin, reached back out, now they say end of May. During that conversation I simply asked the question IF we COULD cancel and get a refund at that point. They said yes. I said good to know– if...IF we decide that’s the route we wanna take, WE WILL GO IN STORE TO CANCEL. We decided to keep the order and never requested the cancelation. Well, whoever I spoke to took the initiative to cancel my order after that conversation. Without me asking. After I stated we would go in store to cancel if that’s what we decided to do. So here it is end of May when they said it should be here by and I call for a status update only to be told my order was canceled a month ago without me asking for it to be. Funny thing, even after a month I never even received my $3,000 refund?? I’m probably out of my mind, but I asked them to reinstate the order. I mean, we’re already five months into this bs, why not carry it out? MAYBE it’ll be here by Christmas. Or, I may never see any furniture or my $3,000 refund...I’ve learned to expect less than the bare minimum from their customer service. Save yourself the time, money, and sanity, and take your business elsewhere.
If you want you furniture that you are wanting to buy before 3 months then don’t go here. We have called several time and no answer and when we do get a answer they direct you to many different people and none of them know anything about what’s going on. After waiting so long we decided to just get our money back and they won’t return our money without keeping 25% of it so now we just have to wait till they decide to give good customer service and deliver our furniture that we have already purchased from them. Strongly suggest shopping and buying from a more professional furniture store. Ashley’s furniture does not own up to its mistakes or acknowledge that they have done anything wrong. Very disappointed and will never shop here again.
Ashley Critique: We bought $13,000 worth of furniture from Ashley back in June of 2020. The staff at our local Ashley was WONDERFUL. It ends there. There was something wrong with everything we bought. 1st. The $8500 worth of bed and bedroom set surrounding the adjustable bed. This was the cheapest and flimsiest material of construction I've ever seen. The setup people left sharp edged bolts sticking through the side rails which sliced both of the adjustable bases. Reported but never fixed. So now I have duct tape covering the torn fabric. The dining room table and barstool/chairs. OMG. The screws in the back of the chairs (at least). Some are razor sharp and the first time I encountered one of these razorblade screw heads I actually drew blood. Also, several of the chairs/stools (well, at least one) leans and appears to be out of alignment. The leveling legs on the chairs were ALL loose and all the chairs have to be periodically releveled. They need larger or tighter threads on the bolts. But....Reported but never fixed. Computer desk in the office? Actually GREAT. But it came from a 3rd party vendor. The Couch. It is POORLY stuffed. Took MONTHS to get delivered. Coffee table. This was damaged, dirty and had a poorly applied finish. The table top mechanism was sprung. They were incredibly nonchalant about this. They got upset at my wife over the return. We sent it back. Decided not to have a coffee table and bought an end table which is good. NOW we get to our cry of anguish and request for help. FIRST. I emailed the CEO, a guy named Todd R. Wanek. Absolutely ignored me and did not refer my contact to someone. HE'S where the buck stops. It's his, so to speak, company. I'm sure he's a busy fella but a shepherd has to mind their flock and I don't think he's doing that. I finally did get to the support staff who assigned me a case number. I've contacted them several times as I didn't hear back from them after that. They said they are "monitoring my case for any updates". they claim they've tried to contact me and left voicemail. NO. THEY DID NOT. They have done NOTHING. They have ignored me. I've got a "non-local" Area Code that is similar to the local one. They might have misdialed. I like to give everyone the benefit of the doubt when I can. Isn't that what reasonable people do? I tried but I just can't. I am just too disappointed. The company, after the sale, is awful. The don't seem to be very responsive to the customer. I'm sure in many cases they are but not in our case. The store staff DO care-- the are GREAT but I think they are limited in what they can do. The bottom line is that I will not use Ashley again. I do advise you to go somewhere else. Good luck to those who do use them and best wishes to the Ashley staff on the front line. Ashley has a problem and they need to fix it. I can foresee them filing bankruptcy in the next 5 years or so. This review alone will ultimately cost them $50,000 (maybe less) in lost revenue. Much more than doing the thing right costs. There's another Home Store company here in town that I like. Great discounts and everything is in stock. Next time we will use them.
Do NOT buy from this store they have the worst customer service. We have waited 8 months for our living room furniture. Everything has been delivered piece by piece. We were told by our sales rep that he would keep us updated he would always fwd. our phone calls. So the one time I called up to the local store I was told he no longer worked there. This was a lie as I went in last week he was sitting at the front not wanting to look my direction. In order to get any updates on our furniture I had to call customer service and wait on the line for at least an hour sometimes longer. They insult people I was called a BIT** while on hold wanting to speak with a manager. Once I was on the phone with a manager her question to me was kind of compensation was I looking for as if I was asking for a discount. We have finally received our last piece of furniture and are done with them. I do not recommend them go anywhere else.
We purchased 2 nightstands on 4/25. They were out of stock, but the salesperson (#205) stated 1200 of them were being sent and would be here within the week. I’ve called at least 5 times. Now the mailbox is full and I was #30 in line, so I requested a call back being assured my place in line would be secured. That was 4 hours ago. NEVER SHOP HERE IF WHAT YOU WANT IS NOT IN STOCK!!!!! I have yet been able to actually speak to anyone.
Its been 6 months and my bedroom set has not been delivered! they dont even still have it made yet!! they have been telling me that it will be delivered by the end of the month for the past 5 months, "cant get a refund, only store credit" b.s. answer they give me all the time I call.
(Translated by Google) Wide variety of furniture The bad thing about this store is that you have to wait between 2 to 6 weeks to receive what you buy. (Original) Gran variedad de muebles Lo malo de está tienda es que tienes que esperar entre 2 a 6 semanas para recibir lo que compras..
We recently visited the Amarillo store and the experience was dreadful. Everything they had on sale in their website was unavailable, they quoted higher prices in store above their own web price, it was simply a joke. The furniture they carry is beautiful, a very nice store but from the salesperson to the invoice, I haven’t felt good about the purchase yet. The nightstands we purchased were out of stock, BIG SURPRISE, but we decided to still order the over priced stands and were told they would be in that next week, we’ll, that was two weeks ago. We have called twice with no return phone calls, do yourself a favor and shop elsewhere, maybe the company will care about your needs at another store.
Alright sit down and grab a bowl of popcorn because boy do I have a review for you today! So my experience starts out fairly well. We are greeted at the door and shown around, then informed of ongoing deals and etc. We ended up finding a furniture set that we just loved! So our representative helped us out and got everything ordered, then told us we would recieve it in about 3 to 6 weeks. All was great! Well 4 weeks later we tried calling the store to check and see when the delivery date would be, and we are greeted with the fact that the store never answers their phones! So we tried reaching out to our representative who never gets back with us, and ultimately we had to go to the physical location to ask about the delivery date of our furniture. We were told that it would be another 4 weeks before we recieved it. Alright so that makes 8 weeks overall until we get our furniture, not a huge deal! Well after the 8 weeks our furniture never arrived, and of course the store nor representative never answers. So we went back up to the store just to learn that it will be another 3 weeks until we recieve our furniture, and we are told if we have anymore issues we have to reach out to a customer service number because "they can't do anything in the store.". At this point I'm already upset because it has been delayed 3 times now, so I decided to call the customer service number. After sitting on hold for over an hour I was finally able to speak with somebody, who told me that the furniture is 3 weeks out and there's nothing more they can do to speed it up. She also said that the final date won't change this time, and that the best they can do is give a little bit of store credit. So we will see in 3 weeks if the end date changes again, and if we ever recieve our furniture. Tl;Dr: We ordered furniture from a company that does not answer their phones and is impossible to get ahold of. Also they have delayed our furniture order 3 times now for a grand total of over 12 weeks wait with no furniture, and the best they can do is give a little bit of store credit. With furniture stores closing every quarter, it's surprising how a store with little to no customer service can continue to operate.
We are on month 3, still waiting for the couch we ordered 🤦🏽♀️🤦🏽♀️
Worst company. I made a purchase on 1/1/21 and paid cash for furniture I am still waiting on. I can't cancel the order because the company will keep 25% of the order. Such a rip off. They can sell you products that are not available for delivery in a timely manner. Customer service is null as I have been calling the company for an update on my items. The lack of contact says enough. They obviously don't want to maintain happy customers. As of date, I am being told they have a partial order available. I wish I could have given them partial payment. I normally don't write negative reviews, but if I can save someone else the frustration, I will do so. I have filed a claim via BBB because this should not be the norm. I wish I had read the reviews because I would have not ordered from this company. Do me a favor and not patronize me with the canned responses that I have seen on the other negative reviews. I purchased items with my hard-earned money and yet your company can hold on to it without providing the product.
My husband and I were in the market for a new bed. We went to Ashley Homestore and was greeted by JT. He was very helpful and showed us around the store so we weren't wasting time walking all over the place. I gave him a description of what we were looking for and he took us right to a couple of options. Next David helped us pick out the mattress. I was overwhelmed with the different options. He understood and left my husband and I alone so we could discuss it. The next day Barbara Reyes called and asked about our experience in the store and if were happy. I thought this was very thoughtful and professional. JT and David were a really great team and we can't wait to sleep in our new bed.
Worst Experience I have ever had in my life.
My husband and I walked in the store and was met by Aldofo. We told him the product that we were looking for and he took us directly to the Best Buy in the store in our Opinion. Not only did we get a beautiful power chair for half price but one that is perfect for our small library in exactly the price range we were looking. His professionalism and friendliness were perfect. We went to several stores before checking out Ashley. We are from a small town in New Mexico so, although we have seen the commercials had not been in the store in Amarillo.Barbara Reyes called and asked if I wanted to post a review and I said of course I would.
My husband and I went in to buy some sofas it was quick and easy even with a low credit score Thank you Adolfo and Barbara Reyes
Went and got a bedroom set and mattress set two months ago and still haven’t heard anything from them I try to call to cancel and no one ever answers Last time I shop there that’s for sure
I bought a living room set on October 2,2020, it is now April 28, 2021 and I only have 1 part. They delivered the sofa at the end of March and I’ve been waiting on the loveseat for a month now. Customer service is horrible and keep changing delivery dates. Save your money and time. This store is not worth the stress or the wait.
Excellent customer service.
Quick and easy, to order my items. Barbara Reyes
Barbara was very courteous when she called to ask how my visit at Ashley’s went.
I think most of the 5 star reviews are fake my brother order a bedroom suit back in December and still haven't gotten it and a bunch of people I know ordered stuff back in October and still haven't gotten their furniture also. need to do a better job on shipping orders out.
Terrible Customer Service!!! They will not answer the phone or respond to text messages. We ordered living room furniture in December and started making payments. We have received a couple pieces here and a couple of pieces there, but still missing a love seat and coffee table. This has been almost 5 months that we have paid on furniture that we don't have. We always get told (when we can get ahold of someone which usually involves going in person) that it is 2-4 weeks out. They say the same thing every time we talk to them. We like the furniture that we have received thus far, but the customer service is horrible and not worth the hassle. Shop elsewhere.
The selection was great. But you never get it. We bought a sectional in April. We were told 6 to 8 weeks, maybe 10 due to covid. At 8 weeks we had not been informed about the delivery so I called and the said they had 1/2 of it and could deliver it or we could wait for the 2nd half. I opted to wait because I was told 2 more weeks. On the 28th of July my wife calls and is told it would be 5 more months. We were offered a refund by (Angel) and she said it would be put back on our card within 10 business days. When it did not show up we called again and when we asked about the refund we were hung up on 2x on the 3rd attempt they tell us they can't do refund we have to go to the store. At the store we are told no manager was on duty but when we went to the desk we are greeted by a man who said he was the manager. We were told that we couldn't have a #for corporate because they can only communicate by email and we have to wait 10 to 30 days to get a check by mail.. do not shop here they are thiefs and liers,
They were so much help! Especially Rosa she listened to what we wanted and she gave it to us! It was our first time buying furniture as well and Barbra Reyes called the next day to confirm everything. Overall a very pleased experience.
Barbara reyes
We bought a couch, coffee table, and end tables. It took 2-3 months to deliver the couch and coffee table. It took 7 months to deliver the end tables. We were supposed to get a promotional Yeti cooler and it has never been offered or delivered. We have called multiple times and have been placed on hold 30-50 minutes often without an answer. We understand that COVID has caused some issues but this is unacceptable.
Never going to do business with them again. we had ordered with them in December and we were told to get our sofa in about a month it has already been more then 3 months and when we called they told us that we would have to wait for more time. They never called to infrom us why our sofa haven't gotten to us and when we called we were told we have to wait even longer and when i asked canceling and getting my money back they said it would be Credit.
I have waited over 4 months for the furniture my mom ordered in December. I got some of it delivered a couple of weeks ago, but now they can't find the purchase order for the rest. About two months ago, they scheduled a delivery and never showed, never called, nothing. Love the furniture, but the delivery service sucks!! Last 4th of July, I did the recliner doorbuster special...took until the end of September to get those delivered.
***Look out everybody, there is a new Sheriff in town. Her name is Tristan she works for the cooperate office. She texted me an update, I'm still waiting a total of 7 months and counting for my couches; but she is considerate enough to text me***** Wow! A customer service rep actually emailed me back to offer some assistance with my issues...... lasted only 2 emails. Now I'm not only waiting on my furniture that I've already partially paid for; but an email as well. Let see which one comes first, I stand by my opinion that Amazon would have been a better option. Right now Ashley's is beginning to resemble the functions of a vacuum. Thank you Ashley's furniture for your unforgettable experience. ****original complaint**** Purchased my furniture on Jan 1st 2021, already made 2 payments. At this moment I still haven't received my items. Corporate doesn't care I'm just another number. I would cancel but I don't want to compromise my credit score. So I will just wait because what else does one do, oh btw they never answer the phone. I should've just ordered from amazon.
If I could give this store a 0 I would. I ordered my couch January 23. It's almost April now and I've had a half a couch since feb 24th. Every time I call they tell me next week. HALF OF A COUCH. Because the saleswoman didn't order the whole thing and thought the other half of my couch was an add on. Now the boy on the phone tells me it'll be the 3rd until I see the other half. I ORDERED MY COUCH IN JANUARY. I've already paid the whole thing off. If you can shop LITERALLY anywhere else do it. This place is HORRIBLE.
We came in looking for a new couch and everyone here was so helpful. Loved all the selection they have. It was a great experience, thank you Barbara Reyes. Will be shopping here again.
This is beyond belief i ordered furniture two months ago and they wanna deliver 1 piece at a time idk about anyone else but i dont have space to have two sets or pieces of sets just sitting extra for months! I am currently tryin to get ahold of someone to answer my questions have been on hold TWO HOURS WITH NOTHING i dont know where this is appropriate customer service but with me ut sure isnt it! I am currently on my way to the main store which i will be told there is nothing they can do im sure! I dont intend on waiting for my furniture for 8 months like a previous review we will be taking legal actions by then! Anyone want to get together and file a complaint with the BBB! Im sure they would like to hear your stories!!
Rosa Ortega was a very attentive associate to us as soon as we walked in the store..She demonstrated the Bed that we were interested in..How it worked and took the time to let us decide if this is what we wanted..We enjoyed her friendliness and the way she made us feel comfortable in your store..And we really liked how fast she worked to get our paperwork in..I will recommend Ashley Furniture Store to all my friends and family..Thank you Very Much Rosa Ortega and Ashley Furniture...
Great customer service. Thank you Barbara Reyes
It's was a extremely and outstanding purchase deal I received to get fully what I wanted . Thank you Barbara Reyes
Barbara Reyes
Thank you Barbra Reyes
My recent visit to Ashley Furniture was a pleasant experience and I know we will be happy with our new Furniture. Thank You Barbara Reyes and the rest of your staff.
Thanks for the quick and easy service. Barbara Reyes.
Ashley’s Furniture made it so easy to shop and find the perfect couch! Tyler made me feel very comfortable and explained everything to make my experience a breeze! and thank you to Barbara Reyes!
Tyler was so helpful, and answered all my questions. He was willing to take the time and made me think I was the only person in the store. This comment is for Barbara Reyes
Had a great experience. Thanks to Smiley and Barbara Reyes we were able to find the sectional couch and dinner table that was meant for me and my family.
Amazing customer service, very attentive and courteous.Satisfied customer 100%. Thanks Barbara Reyes and also Dolores for helping me.
I went into the store looking for a particular sofa that was on sale on the website (IN ThE AMARILLO STORE) on March 13th for $899.99, original price was $1099.99. Speaking with the salesman, he said that was online and they were franchised and can’t honor the price. Ok, not really fair, since it was the Amarillo store I used as my store, but I wanted the sofa. I was also told if I did a test on a bed, I could get $100 off the sofa. Ok, sounds like a good deal. Well, come to find out, I really liked the bed as well, and was told if I purchase the bed, I would get $500 off the sofa. To me, that would be getting the sofa for $599.99 if you took the $500 off the original price. $399.99 if you took it off the sale price. I paid $699.99 (which means I was over charged at least $100) for the sofa, another $3999 for the mattress and ANOTHER $1299 for the frame. Add in the other “small details you need” and my price is just over $7000 with tax. I was told the sofa was back ordered about 6 weeks, and the bed would be here in a week or so. I was fine with that. I called (no one called me) to find out if there was an ETA on my bed, the guy that answered said “yeah, it’s here, would you like to set delivery up for no later than Saturday?” Of course I do. He transfers me to the delivery department with who I sit on hold for quite a while, finally I just leave a call back request. This was 2 days ago. I’ve called the store, IF they answer, they just transfer me to the delivery service, in which I sit on hold. Still no call back. The “customer service” is NOT customer service. They have no answers for me. This is the only number provided. I have a busy work schedule, a busy life schedule, and would like to just set up the delivery, yet can’t get this. The customer service in store as I was purchasing was GREAT, as I would see it being....they’re making a sale, but the customer service after is HORRIBLE. If I don’t get a call back and delivered by Saturday (3/27/21) as promised, I will cancel every bit of this and purchase elsewhere. I’m also a person that believes word of mouth is the best advertisement.....and good or bad, I will let friends, family and MY OWN customers know my experience. IF (I have very little faith as of now) I get a call back, and delivered and do no cancel my order, I will make right with this review as well. I’m very very frustrated with this whole process.
Clean quiet atmosphere and the were willing to work with us on prices
Horrible!! I waited a whole year to receive my sectional i paid in FULL Never again ..
Barbara Reyes followed up to ensure we had a great experience! I will definitely buy here again!
Bought a couch and match love seat from here last February and it has help the test of time truly, especially with 2 kids always using them constantly. Barbra Reyes was a very kind calling to check in to make sure everything still is working and if we’re still happy with the products. So we will be going back and getting more stuff very soon!
Barbara Ryes called for a review. I have ordered twice from the Ashley Home store in Amarillo. The first experience went without a hitch (Feb 2020). The second time I ordered $13,000 worth of furniture (sofa, love seat, 2 queen beds with mattresses, 3 night stands, dining room table with 8 chairs and 1 accent chair) and it did not go as expected. I ordered in December 2020 to have the furniture delivered end of January. Before I placed the order, I told the salesperson I was moving to Arizona and needed all to be delivered there. Usually, I was told, Amarillo does not ship out of state or at least not to Arizona, but the salesperson promised she would get it delivered. I called to check on the status of the furniture mid-January and was told most of the furniture would be in by end of January with the exception of a dining room table. At end of January, I stopped by the store and was then told part of one bed and a part of another were in and the rest would be in first couple weeks of February. Mid-February I called and was told totally different things were in and it might be end of February for the remaining. I was also told they would not deliver to Arizona. At end of February I called for status and was told all furniture would be delivered to the Amarillo store the following Saturday. I received a call from shipping warehouse and was told the remaining would be in on the Monday. Since, the store refused to deliver the furniture, I scheduled a Uhaul at the cost of $877 to move the furniture. Monday, we went to Ashley to pick up the furniture. Needless to say, not all the furniture was there as we were told. In fact, several pieces were taken off the showroom floor - Dining room table, 2 of the 8 dining room chairs, sofa, and 2 nightstands. I did know about the sofa as the warehouse called and said the one delivered was damaged and I would have to order a new one, but they said we could take the model off the floor. I was also given a refund on the 1 nightstand I could not get. I was not ever offered a discounted refund for the show floor models. My husband and I spent several thousands of dollars at the store for what should have been new furniture, but only part of brand new and the rest of basically used as patrons of the store would have sat on the furniture to test them out. Instead of giving out a $75 gift card, why don't you offer a substantial discount for the floor model furniture we received.
The employees were very nice, and they helped me to get the best deal possible. Barbara Reyes Was very helpful as well
(Translated by Google) 5 months ago I bought the girl's room "cash", and another one arrived that was not, with a broken glass and the back part damaged, it arrived incomplete, almost everything was missing ... they said in 6 weeks and nobody context the phone THEY ALREADY HAVE ME ART! 😡 (Original) Hace 5 meses que compré la recamara de la niña "cash", y llegó otra que ni era, con un cristal quebrado y la parte de atraz dañada, llegó incompleta faltan casi todo ... dijeron en 6 semanas y nadie contexta el teléfono, YA ME TIENEN ARTA!😡
We had a wonderful experience at Ashley Furniture. We went in knowing exactly what we wanted and left with the couch we loved. Looking forward to purchasing our bedroom furniture next.
Purchased a bedroom set last year. Sales person was very helpful. I will be shopping in the future. Thank you Babara Reyes
Bought a new love seat and recliner, but it won't be here for 2 to 4weeks🙂
Ashley’s is seeming to prove to have poor supply chain management with no commitment to customer satisfaction. We ordered a bed frame with lead time of 4-6 weeks. It is now 20+ weeks. The decision to buy the bed frame against a competitor was solely based on the shipping time frame and now we are approaching a half year later in which they have held our money that was paid in full at the date of purchase. We also know of several other customers waiting for shipments longer than 6 months that bought bed frames, night stands, entertainment centers, etc. Asking for a refund has not progressed and the response from management has been pointing to the fact that the lead time is only a guideline not a commitment. We have over 25 hours waiting on the phone to check for updates and trying to get things resolved with only the same response, “it’s our manufacturer and they don’t let us know what is in stock or in development”. Customer service takes 30-60 minutes just to get you off of hold with bland and vague responses. We will be filing a complaint against Ashley’s with the Better Business Bureau and a report against their customer service. I would not recommend buying from this franchise unless you have 6+ months to wait for you order, even after paying up front and in full.
We’ve had a horrible experience! We bought a sectional and ottoman in September 2020. We finally received our sectional in late December and are STILL waiting on the matching ottoman. We’ve been dealing with the Lubbock store; they are careless and rude. We’ve been passed around by phone for months and months. Never again.
Was very satisfied got what we needed in a timely manner
I found very helpful salespeople, very quick service and customer service, Barbara Reyes, was very helpful as well.
Barbara Reyes Was so easy to work with and helped me pick out what i wanted thanks.
Friendly service helps you get the best affordable deals
Barbara Reyes
Update: my couches will be here within a week and a half of me ordering them! So exciting!! It was quick & easy for me to order over the phone. They even text me my receipt and I was able to sign it through my iPhone. Online is said it would be delivered to me between the end of March and beginning of April, but guy over the phone said shipping will be 6-8 weeks. I liked what online told me better so I really hope they send it sooner rather than later. Barbara Reyes called me asking how my experience was.
Always a pleasure to do business with Ashley furniture. The sales staff is always nice and professional. They will help you find just what you’re looking for. I just purchased my second living room set from them and I’m looking forward to it coming in. To make things even more professional I received a phone call from Barbara Reyes a couple of days later to make sure that I had a good experience. You can’t go wrong with this store!
Bought a bedroom set at a doorbuster for the new year January 1st 2021 still have not recieved a call about our furniture, everytime we call we have to wait for someone to answer which takes them up to 1 hour to answer, and when you ask for a call back so you don't have to wait on the phone they never call back. When you go to the store NO ONE NOT EVEN THE "MANAGER " can help you!! Not even customer service will help!! Worst place ever waited outside for this doorbuster in the cold for what to still be 3 months later with no furniture!! And they don't give you a refund they give you store credit as if you would want to wait for something else. so your stuck making payments on things you don't even have yet. so either way your screwed and they know this . That's how they trap you! Never again yall are the worst
Barbara Reyes & staff was very helpful! And helped us find the perfect furniture. Definitely recommend.
I have had the absolute worst experience with this store! I went in on March 15th and purchased a living room set with extra large Ottoman and a entry way table, and paid cash for it and was told it will be delivered in 4-6 weeks! BIG LIES!!!! I called in may and was told all my furniture was still not ready and I requested a full refund and they had a “manager” call me back and say that they are gonna put me at the top of the list to have my furniture delivered ASAP and was told on may 25th that they were ready to deliver but could only deliver everything except the connecting piece to my sectional or I could wait another week and they would deliver all of it! And of course I opted to wait another week and nothing! I have been calling every week since and now they wanna tell me that they don’t have my furniture anymore and that the only thing they see on there system is my entery way table and one piece of the couch and it doesn’t even show that I have any other pieces to the couch!! Ohhhhh I am livid! I have gone into the local store and gave them a piece of my mind and best believe I will get an attorney if need be! NEVER EVER AGAIN SHOPPING AT THIS PLACE AGAIN!!!!!
Barbra Reyes... I absolutely loved my experience at the Amarillo location! I was treated with the upmost care and I loved all the gorgeous options to choose from! If only I was a millionaire I would have furnished my entire home☺️☺️
ASHLEY REYES did well. I wish they would be more accurate with their time line but hopefully all goes well.
Great service, Great people, great furniture I will most definitely come back! Barbara Reyes
Thank you for your help Barbara !
Barbara Reyes Told me to take this review for a gift card lmao..... but honestly they where a little pushy but where willing to work out a deal
Good collection. Found a dining set that we really liked. Rhyne was energetic and answered our questions satisfactorily. Able to reach a deal we were happy with. Thanks to Rhyne, Kat and Barbara!
Barbara Reyes thanks you for helping me with my loan. I love my Furniture set!!
We had great service, found exactly what we wanted. Thank you Barbara Reyes for all your help.
Great service and Staff is amazing. Barbara Reyes did an awesome job helping me find what i need
Tyler was very knowledgeable and helpful. The purchasing process was quick and easy!
Barbara Reyes. The salesman that helped with my purchase was very knowledgeable. It was a very quick efficient process.
Thank you Barbara Reyes
Very nice helpful and knowledgeable
Enjoyed doing business with Jesse. He was very helpful in the furniture that we were looking for. He really knew his products. Happy that Barbara Reyes sent this to get our experience. Johnny Leigh
Our sales rep Jesse and his colleague in the sleep center were amazing. They were very informed and worked with us given the amount of items we purchased. They pointed out pros/cons of different options. In the end, we even returned the next day to add a few items based on their recommendations. Great experience.
We are enjoying the bed we purchased from Ashley’s! It looks great in our bedroom and the color & style goes with our barn.
David and Dolores were amazing!! Great customer service!!
The salesman was great and tried to help as much as he was able. After the sale, we could not get in contact with anyone beyond the local store front. We was told 3 to 6 weeks to receive our furniture. We purchased 3 rooms worth of furniture. After 9 weeks now, we are still waiting on more than half of our purchase. I have tried calling customer service and the shipping department. I have asked for a call back multiple times and have yet to receive a call. The only way to actually talk to someone is to go in the store and have them call. Every time I do that I get a totally different story. I will not be doing business with them again and will not recommend them to anyone.
Barbara Reyes: Excellent and very friendly. Efficient!
We were very satisfied with our shopping experience for furniture!! I felt attention was given to us, but not pressure which is awesome when feeling like you're making big decisions. Rosa was very patient and informative!! Also, thank you Barbara Reyes for reaching out to us the next day
Had a fantastic experience here with Barbara Reyes!
Had an amazing experience! Everyone made sure we were taken care of and even moved furniture around for us to help us decide on what living room set we wanted. Will definitely be going back! Thank you so much to Barbara Reyes and the team!
Do not purchase anything from Ashley. You will wait 6 months maybe a year before you get your furniture. They will tell you that you can't get a refund and only store credit. I ordered my kids bunk bed and it been 6 months, still don't have it. Then calling or getting a hold of anyone on the phone is like pulling teeth. You will wait for 1 hr before you can get anyone. It's the worse experience I have evered experienced. I will never order from them again.
Delivery really really su...s... almost 2 months waiting for my item and nothing yet... then they called me to change delivery date.... last time I get something from Ashley....
25 weeks and counting!!! Ordered a table on Labor Day weekend. Sales associate stated it was 2-3 weeks for delivery. I was just wanting it to be in before thanksgiving. Now all the holidays have past plus 6 months. Maybe I will get it before the next holiday season.
The person helping me did not make me feel rushed or watched, they let me walk around and look for exactly what I wanted. When I was ready he was to.
Nice people and great service. Thanks for the help Barbara Reyes!
My salesman Smiley was very helpful and gave me enough space and time for me to shop without being pressured.
Everyone was nice and very helpful Barbara Reyes
The representative was amazing. Assisted us with getting new beds for my kids even though my kids are difficult to shop for. They enjoyed the experience and left happy. I don’t remember the gentleman‘s name but he was a great salesman. Barbara called to check up on my experience to make sure that we were given great experience. I will definitely be shopping there again. Edit.... we went back and the other representative that was there was rude and inattentive. Only wanted a sell. It’s been over a month and still missing half of our furniture that we paid out right for. Ended up leaving when we needed another piece of furniture and going to bob mills. I was very disappointed with the service we received after having a good experience the first time. Edit #2.... after calling constantly getting the same answer “oh they will be in next week” next week comes around no call so I call them and then another “oh they will be in next week” the customer service is rude. You will be waiting on the phone to be told “oh they will be in next week” but no actual answers as to what is happening with your furniture. They will post responses on the negative reviews but when you respond to the email you don’t get an answer back. Don’t buy anything from them. The furniture looks nice but you won’t get it for several months and shady responses from them if you even get them to answer. Never request a call back, as it won’t happen.
Delores was great she was very helpful! I highly recommend talking to her for your furniture or mattress needs!
I will NEVER buy from this place again! I purchased in store January 31st. Salesman told mr it would be 2-4 weeks till I would get a delivery. It’s now been almost 3 months and going into the 4th month that I have not received not even a phone call and every time I call and check they say the same thing, theirs a shipment coming in by the end of the week and I should receive a call... NOPE. NOTHING! Do NOT BUY HERE!!!
Barbara Reyes The Amarillo store was very nice and Jessie that help me was great. I will reccomend this store to all my family and friends. Thank you, Robynne
We ordered a living room set in September of 2020 and have called them everyone since. No one has ever followed up with us. If they answer their phone they refer us to corporate and we wait on hold for hours and they hang up on us. We have left message no one will return our calls. We asked to talk to a manager and they said corporate. They don’t have a manger it is corporate. We call twice a month and our order is always pushed 2 weeks back. H of Weber, we have to cal got 3 days straight before someone will even answer the phone. Do business else where!!
Never been to this place but saw ad on tv today (2.19.2021) on a tv stand with tv mount for 69.00 for their door buster on Saturday the 20th. Called and was told they had 10 and they had to be ordered, not in store. Okay with me, but I asked about the stand so I didn’t get there and find it was not as advertised and to be sure if it was a stand with the tv mount on it, I was told NO it was just a basic stand. I said your tv ad showed a picture with a tv mount on the stand, he said OH! I don’t care for places that say/show one thing and do another. Again, never been there and never will go there. Will take my business elsewhere.
We got to pick and choose our sofa, love seat and accent chairs that we wanted! The worker that helped me was named Tyler he was very nice, up front. I gave him our budget and he made sure we stayed within that budget worked with us, got us the best price that he could give us!! I was very happy with the experience. Also a couple days later a lady named Barbara from Ashley's called to check up on how our experience was and if we were happy with our purchase. Thank you Ashley's furniture for making our experience great!
Got a great deal on a sofa and love seat during the president's day door buster. Wish I could have got more than o ne door buster. Thanks Barbara Reyes
Barbara reyes
Great deals, for quality furniture. Thanks to Rodolfo for the service. And Barbara Reyes for reaching out.
Easy shopping experience here! Employees helpful without being overbearing. Smooth checkout. I would definitely use Ashley in the future for my furniture needs! (Barbara Reyes)
Barbara Reyes Ashley Furniture store made it very easy and affordable to buy our first ever nice home decor! The staff was very willing to work with us and accommodate our needs and likes. They made the process of buying our furniture extremely easy. Vanessa was our consultant and she was great! Very honest & upfront about everything.
(Barbara Reyes) It was a great experience. We have looked all over town and Ashley was the only store that had what we wanted.
Worst store ever. kids bedroom order for 4 months and not delivered yet. I keep calling and they keep saying next month for the last 4 months. I am so upset. Never ever order from them again. Will definitely sue them soon .my order placed in Amarillo Nov/2020
I went in on Friday we purchased a bedroom set and couch. It was such a easy experience. I even went back today and got a table. Thank you Barbara Reyes.
Fantastic customer service. Answered all my questions. Barbara Reyes, and Tyler are fantastic.
Staff was very friendly and helped us along the way and explained everything. We received a follow up call from Barbara Reyes to assure that we had a great experience and that everything went smoothly. Great place and we will definitely shop there again!
The staff at Ashley HomeStore was friendly & efficient. My estimated time of delivery was 6-8 weeks, but I was contacted the very next day & my furniture was scheduled to deliver within less than a week. I was also contacted the day after my purchase by Barbara Reyes enquiring as to my satisfaction with my shopping experience. I told her & I'm telling anyone who is shopping for home furnishings, Ashley HomeStore has a wide selection of merchandise, excellent service, and they care about their customers! Thank you!! I couldn't be happier!
Had a real good experience with them Rosa at the Amarillo store was good and courteous
Barbara Reyes
I love everything about Ashley’s, got the best furniture and sales. Thank you Barbara Reyes.
Thanks so much Barbara Reyes. Tyler was awesome and answered all my questions. Makes sure the customer is taken care of.
They were a great help!! The sales rep JT and Rosa helped us decide what sofa would fit perfectly in our living room. Barbara at the call center called the next day and was very friendly in asking how our experience was. Thank you Ashley’s!
Worst experience we have ever had purchasing from a store. We bought furniture back in 2020 end of November and we’re told 2-6wks on delivery. It is now February and they are projecting delivery but can’t even guarantee that it will be here before March. And there is no way to cancel the order without losing money even if they don’t hold up their side of the bargain and deliver in the time frame given when we purchased. Each time we call they give us a different delivery estimation date and lie about it. This is the shadiest furniture store ever. Buyer beware!!!! There are so many better options around and I urge people to do their research (also when a business Facebook page doesn’t have a review section it’s because they got so many bad reviews they removed that option on their page.
Barbra Reyes
After shopping at 3 other stores for living room furniture, we stopped at Ashley Home Store. We were impressed by the size of the showroom and the number of offerings to choose from. Our salesman was very courteous and knowledgeable. We found something to our liking and placed our order. Within a few days, we were contacted by Barbara Reyes from Ashley. She was following-up to make sure we were happy with our experience and with the sofa and loveseat we chose. She made us feel even better about our shopping experience. Overall, we are very satisfied and would not hesitate to recommend Ashely Home Store to our friends and family.
I love the furniture from Ashley, I’ve been a repeat customer. However this time my experience at the store was sub-par. There were plenty of sakes people when I came in but a Sales Lady by the name of Rosa jumped forward turned around and told the other associates that she’s got me and she was already handling another couple. I thought it wasn’t fair to the other associates. When I picked out what I wanted on my own it was awhile before she came back. Than when she did it took her a long time to check to make sure they had it at some warehouse off site. So I grabbed another associate. I came back to buy another piece and had the same thing happen. I’ll return for the furniture but I will not recommend or use the associate Rosa again. You have many other capable and friendly sakes associates at the store that can provide better customer service without being rushed and making sure the customer has a good experience.
let me just say that my visit to Ashley's Home Furnishings was amazing. The salesman was awesome, with the exception I don't think he ever told us his name. He is salesman 204. He was pleasant and informative. He answered all my questions. The staff at checkout also were very kind and helpful. My overall visit was great. I will recommend Ashley's to others who are furniture shopping. Please see that this gets to Barbara Reyes. Thank you!
Barbara Reyes was great.
My experience at the store was very enjoyable, and the staff is very helpful. Barbara Reyes was very kind on the phone.
I have been waiting for 7 months so far and still have not received all the furniture I purchased back in January. I believe they could be more realistic on the estimated delivery date. Each time I call my order is delayed another 2-3 weeks.
Everyone involved in our purchase conducted themselves in a professional and helpfull manner. Barbara was pleasant to deal with and answered questions in a professional and polite manner.
I went in looking for a bed set and I found the perfect one. The process was fast and easy and Barbara R. Was a huge help and explained everything to me as a first time shopper at Ashley’s.
We still waiting for our order 3 months from now. We ordered bed room for kids .
They do great job!! Not their fault on the long shipping time.
The experience went really well and we left very satisfied with our purchase thank you Barbara R
Great service and timely delivery. Ashley HomeStore furniture is always a perfect fit for our home!
Furniture was wonderful, we have had it a year and still love it, super nice quality, sales rep Barbara R was great to take care of us, answered all questions, she too really good care of us, her customer service is top notch! Lisa Price Canyon, Tx
Everyone was very nice and worked hard to help us find what we were looking for. We have been buying furniture there for over 10 years and will continue to in the future. Barbara R.
Love my experience good quality salesperson is awesome and dog hair don't stick to it. Thanks Barbara R
Barbara R was a great person to talk to. She was helpful, knowledgeable and enthusiastic
We love our new furniture!! They were very professional and quick getting it moved in and set up!
Got us exactly what we wanted and had great customer service! Also, Barbara called to check in and make sure everything was to our standard
Would give zero stars but our salesman smiley was good to work with. Avoid!! Customer services and delivery department are horrible!
Wish I could give 0 stars. I am a disabled vet and now I have no bed frame sleeping on a bed on the floor. have been going to Ashleys all around the country as I was active duty military for the past 15 years with no problems. Then we come to today. The delivery men were awesome very apologetic that my bedframe would not go together in the manner that it was sold to us. I understand mistakes are made, but with arthritis and nerve pain in just about every thing it seems I will have to take painkillers before I even try to get out of bed. The icing on the cake they won't take my calls. AMARILLO TX ASHLEY'S FUNITURE MAKE THIS RIGHT!!!!!!
We bought a table back in the first week of December and was told by our salesman Jesse AFTER the fact that we signed for the table that we wouldn’t even have the table for 2-6 weeks and then he said it would most likely be 4 weeks as they had 2 tables that we bought coming in the following week. Which we decided was fine. However almost 2 months later we have not only waited a combined 3 hours trying to talk to customer service about how to get our table; We also went into the store 3 times and every time we were told to call customer service, we even called our salesman and heard nothing back from him. No one has called to update or apologize for the inconvenience.
Salesperson Vanessa was very nice and helpful. Also Barbara R. Very helpful.
Barbara I really enjoyed my visit to Ashley’s!! Jonah was very helpful and the manager came by on a very busy day to make sure I was happy. Barbara I will refer my friends to Ashley’s😊
Got a kitchen table, took over 3 months to arrive and it chipped within a month.
Super Friendly and Great customer service; Thank you Barbara R for all you help!
I found exactly what I wanted. I wish delivery was sooner but I’m very satisfied. Ashley called to check on satisfaction, thank you Barbara R. The selection was great, I plan on going back for a mirror I liked.
Would be nice to enjoy our couches that we ordered in Nov. the delivery date has changed 3 times and not only that; Each time it changed I never received a courtesy call to let me know they’re delayed. If someone spent a large amount of money in my store, they would receive a courtesy call, regardless of any backlash. It’s common courtesy!!!!! This is my second bad experience and I thought I’d give them a second chance which was my fault to begin with. If you’re thinking about ordering from Ashley’s....Just don’t. Don’t even waste your time.
Got good customer service and got a great deal on the living room set I purchased.
My experience was good but had to wait for an associate to help me.
Wife works there. Nice selection. See Dolores. She has worked and or managed in furniture for over 13 yrs. Mattress and base specialist.
Thank you for calling Barbara R
Very nice people and the service was great!!! Thanks Barbara!
Good service was very nice , Barbara was very helpful & really nice she asked what we needed & made it happen with what we were looking for .
Me and my wife went into Ashley home store looking to buy a bed and a dresser when we walked in we were greeted and ask if we wanted something to drink we walked around the whole store and Jesse help us choose the right one told us the rates we could get and the deal he could get us will be back and thanks Jesse and Barbara.
rosa is an amazing employee, she helped me out a ton!!! and barbra as well super nice! thank y’all for helping me out and reaching out to me!
My transaction was very smooth and Delores was very nice and knowledgeable. I can't wait to sleep in my new bed. Thank you Barbara for the phone call.
They were very helpful and they weren't over barring when showing product, knowledgeable, and friendly. BARBARA was very helpful..
Told me I would get my my bedroom set in 2-6 weeks maybe 10 weeks ended up waiting 7 months and I had to go in personally to find out what’s going on they told me I would have to wait 3 more months on top of the 7 month I had already waited so I had to cancel my order. Worst experience ever by far.
Our shopping experience was a peaceful one. There was no shopper stockers and everyone was very helpful. I got exactly what I wanted and it was a quick transaction. Thanks for reaching out to me Barbara. Dottie
It was super easy. I absolutely dread going into a furniture store due to the fact sales peopl are always breathing down your neck. We were greeted and I explained I would find someone if I had any questions and my request was respected. When I did have a question Smiley was ‘ Johnny on the spot’, then I was left alone . I loved that
Excellent customer service! Very helpful staff, patient with my indeciveness! The only place we get furniture from!
Why do Ashley HomeStore take too long to deliver my mattress??? I was told that it would take 1 to 2 weeks to deliver but its already been over 4 weeks and still haven’t got my product. I went to the store and tried to cancel my order but they said i have to call them by phone... i tried calling them for 30 minutes but they never picked up the phone... Never going to do business with them again.
I was a little worried when I entered the store because I walked around for about 10 minutes without being greeted. Once I asked for help, customer service was very helpful!
Barbara
Barbara
They was very helpful , I went there Saturday and went to other furniture stores but Ashley's was the best so had to come back today Thank you Barbara
My daughter had visited Ashley HomeStore as well as several other stores in the area looking for a bedroom suit. She fell in love with several at Ashley HomeStore. Once she decided on the one she liked, I went down to look at it. The furniture was well constructed and had nice features. The salesman was great, we agreed on price and he drew up the paperwork while we stepped out for lunch. I spent less than an hour total in the store. Then today I received a follow-up call from Barbara with Ashley to make sure I had a good buying experience. Its nice to get good service when making large purchases.
It was good and very helpful Barbara was awesome and Tyler too
Smiley was very helpful with information about our furniture and made the buying process easy. Barbara called and checked on our experience.
Nice place. Found what we were looking for, just haven't gotten it yet.
If you shop here ask for Jt! I came in here periodically for 2 years without making a purchase, Jt helped me every time and treated me like a person of value. I finally pulled the trigger today! Jt was patient, kind and truly helpful without resentment. The internet can never replace personal customer service.
Quick and easy experience with Barbara! Love the bedroom suite and was in and out of the store quickly.
Found what we were looking for at a great price. Barbara called us shortly after to check on our experience.
Barbra was great.
Had a great experience. Barbara called and was very friendly.
Barbara did an awesome job making sure all our questions were answer and that we had. Great experience 😃
All of the salesmen and women were helpful during purchasing, however, we are going on 7 months of not getting our furniture, not even a phone call. I've had to call multiple times, hour long wait time per phone call, and no time frame of when we'll get our furniture. And only delivery for any furniture, no pick up. And a 30% if you choose you want a refund or cancel your order. Let me just add...it has now been 9 months that we haven't received 2 of our chairs
I shopped around at every store in town, and found the best selection at Ashley’s Furniture. Smiley was super helpful, and Barbara even called me a few days later just to make sure I had a good experience. This is not the first time I’ve shopped here, and I will definitely return for my future furniture needs.
We bought a Mattress from the Amarillo Ashleys. It was out of stock there, but Tyler quickly found what we wanted at Lubbock. Three days later, it was delivered. Barbara in customer service has checked on us twice to make sure we are satisfied. All around we have experienced great customer service!! Go to Ashleys!!!
We gave a five star review at the first of this year expecting to receive our furniture purchased in December by the middle of March. We are now in May and still no furniture. The store in Amarillo, Texas, (where we purchased in December) shrugs their shoulders and say they can't do anything about this but email a customer service representative with the promise that we would receive a call. Call never received. We have tried staying on hold for over two hours and no one ever picks up. We have left numerous call back requests, with the promise that our place in line will be held, and no one calls us back. We have gone online and emailed customer service and no email or call in return. Never again will we enter an Ashley's store. They like to sell furniture; they just don't know how to get the furniture to you.
Barbara
Had a wonderful experience with Barbara!!! She was amazing and so friendly!! -Heather Conway
Very good quality store with helpful people And Barbara was very helpful as well .
If you ever need customer service, Don't plan on speaking to anyone. Their automated line just keeps pushing your call time back. It went from 22 minutes to 55 minutes. Have been on hold for 37 minutes without speaking to anyone. An absolute joke.
Good luck if you can receive any of your purchase within 3 months without multiple phone calls with min. 1 hr wait time !! Would never stop by them even all is free !
(Translated by Google) Barbarian (Original) Bárbara
Ismael (Smiley) was very helpful and we received a follow up call from Barbara. We had a great furniture buying experience.
Simply horrible ordered over $3,000 a furniture they told me to be 2 to 6 weeks it's been 22 weeks I tried to call after six weeks. To speak to manager the manager wouldn't speak to me gave me some other number to call 12 weeks later they tell me half my furnitures in I understand that the covid slowed things down but the fact the manager wouldn't speak to me is unprofessional I'll be buying my furniture from Havertys from now on or even Taylors I will say the salesman that sold the furniture to me was nice and very polite but showed no care after she sold me the furnituret is exactly what we wanted.update 11/17/20 still dont have my chairs and no one will to talk to me took my money and ran This is an update 12/19/ 20 still no chairs been all most a year now there saying Feb is when I'll get them.Well Shoppers update just a little shy of one year later I will be getting the last of my furnishings.
Ashley’s always has the best customer service and low prices, and this time was no different. My parents recently visited and would not stop raving about Barbara and her amazing service! Thank you so much Ashley’s!
Went in for a quick look and they were so nice, informative, and made it easy to get more than what we were expecting! Customer service was awesome and were very accommodating while waiting for paperwork, etc. will be back soon!!!
Barbara
Barbra was very helpful at finding my dream furniture at the right price, very friendly environment! Highly recommend going their
Barbara did a great job!
Had a great experience shopping for new furniture. Jonah was very helpful. Learned a lot about other products and some of the myths/negative perceptions on products as well. Overall, I would recommend the Amarillo store. (CC: Barbara Reyes)
Barbara
Great selection of furniture! Found exactly what I was looking for. Thank you Barbara for the awesome experience at your store!
Barbara, Vanessa helped to find the perfect recliner. She was efficient, knowledgeable and helpful! Thanks for a pleasant experience.
Great service, was helped in store by Jonah. Then received a phone call by Barbara to make sure everything went smoothly and my experience was great.
Barbara thank you
Barbara
Thank you Barbara
We were so happy to find a beautiful sectional sofa, but it has just become much more of a hassle than imagined. We bought the warranty and thankfully so because the frame broke within a year. This surprised us since it is just me and my husband, and we are very careful with our furniture. After being on hold for 2 hours, I explained the damage and they said they would come to repair it. A employee came and told us he couldn't fix it and someone would call...no one called for days. Again I called, put on hold for over two hours, and they said someone would pick it up. After it was picked up, they then told us it would be ready on a Thursday, so I scheduled my day to work at home and no one ever arrived. I got a the next day that they couldn't have it ready until Tuesday! Yet, when it arrived they had broken the springs by adding a piece of wood to repair that pokes into our backs when we sit down. The springs are interlocking and now poke up and we can't sit in the furniture. Called again, on hold for only an hour, but demanded a new couch frame. They wouldn't replace it without picking up the old one. So here I am waiting for them to pick it up, and then send another couch frame. So disheartened by the lack of customer service and the repair done on our couch. I am hoping that this time, the new frame will be delivered soon. One thing I am grateful for is when a couch cushion zipper broke and started to fray after a few months, they sent a new cushion to replace the old one.
I had a great sales person that helped me find what I wanted quick and helped me with financing. Barbara called to check in on me to see how my experience was. I will continue to buy from them because its always been a easy good experience.
Barbara and her coworkers made the experience fast and easy. We were in and out in about an hour or so after selecting our products. Cant wait till they arrive and we can try them out!
Wow is all I can say. NO one will answer the phones, the salesman that sold me the furniture has changed his number so I have no way of getting in touch with anyone to see where in hell my order is actually at. I completely understand the whole Covid deal but at least they could call or hell here is a new concept..... send an email with an order update. A hint of advice..... DO not tell people that you will have their order delivered in 2-6 weeks if you DO NOT KNOW. Working on week 7. My wife was actually able to talk to someone on the phone and was told she would get a call back with the delivery info. That never happened They are eager to take your money when you check out then the service after the sale is complete B.S. We have spent a considerable amount of money at this location over the years but will not spend another dime. I will be travelling to OKC for our next large furniture purchase. And after reading the reviews this morning doesn't sound like I'm the only one that has the same sentiments. I would suspect the Amarillo location to not be open for very much longer with this kind of BS. Thanks Update 12/12/20 Have a couple pieces delivered........Tables (Dining,Coffee,end tables)and Love seat. They called my wife and told her that the love seat and couch would be delivered together and possibly the recliner as well. UUUUUUUmmmmmm nope. Just the love seat. And here is the really good part. ITS THE WRONG COLOR!!!!! When my wife called them back to inquire about the couch and recliner, the person on the phone stated it would be the last week in December. We decided just to accept the couch and loveseat even though it is the WRONG color. We will sell this stuff and buy more from somewhere else.... Our purchase was made on 8/22/20 so even IF and I mean IF we get the remaining two peices by the first of the year I will be surprised. Yes that correct folks 4 months for a living room and dining room set up. This palce is gross......
📍📍📍Took them 4 months to deliver and they broke one of my tables Some of my order hasn't came and i already made my 6 monthly payments and still nothing lol yesterday i had to call to see what was going on with my order Don't get your furniture here.🗑
Barbara
(Barbara)
Our visit to Ashley went great. The store clerk met us at the door and he listened to what I was looking for. He found it online and helped us get our financing. Thank You Barbara for calling to check on our visit and asking for this review. Have a blessed Christmas and Stay Safe.
Keeps pushing bedroom set order back a month at a time. Three months and still waiting! Makes me believe they falsely sold and advertised the set. Status is still unknown for this order!
I have purchased multiple times from Ashley furniture. I have never had problems before, but I did have a couple of issues this time. I had try to make a purchase three times over the phone. I left voicemails, and was told that I would receive return calls to have a purchase ticket made - but never heard back. My first phone call the representative did give me pricing options, and I told him I would call back the afternoon of with a card number, and when I called back I was sent to voicemail and never received a phone call after that. I tried again the next week, and the phone went to voicemail with no return call, and again the following week, with no return call. However, on my final call I did receive a very helpful representative by the name of Tyler in Amarillo. During the time that had passed between my first call and my final call, there had been a price increase on the items that I was looking to purchase. Tyler helped me find a discount that got me back down to the price I was given on my first phone call. I really appreciated all of her help, and the extent of her customer service. Even though I had a difficult time getting in touch with a representative, when I did finally get in touch, I really enjoyed the process. I got a call today from a representative named Barbara, and she listened to my issues and assured me that they would be made aware to the Amarillo store. I give this experience 4 stars, only because I had a difficult time making a purchase the first few times.
Great staff!
Jesse was so helpful showing me all the products that I had found online, and the store manager took the time to go over all the wonderful mattresses available. I can't wait till my new furniture comes in, the whole experience was wonderful, start to finish. Barbara was a great help too!
Associates were very helpful without pressuring. However will have to wait at least 6 weeks for furniture to deliver.(barbara)
We purchased a bedroom mattress and complete living room furniture on 09/02/20 from Ashley Amarillo, Tx. The sales person, Rosa, was very professional. At that time we were asked if we were in a hurry to get all of our furniture and we asked how long it would be and were told no longer than 6 weeks. We said that would be fine. We received the bedroom mattress within the six weeks, the two couches within 8 weeks but what our issue is the complete order of two recliners. We called 10/29 to the customer service and was on hold for 1 hour and 13 minutes and they said we would have our recliners by 11/13. That date came and went and we then called back to customer service and was put on hold for 45 minutes and was told our recliners would be delivered on 11/23. That date came and went. We called on 11/30 to customer service and again put on hold for 43 minutes and our call was answered and they immediately hung up on us. We called the local office in Amarillo, Tx and was told one recliner was in the Lubbock warehouse and one was in the California warehouse. She told us we could expect the recliners the first week of December. So here is the first week of December and no recliners. We went to the local office on Western St in Amarillo on December 4th. We asked for the manager and was directed to the cashier in which we were told they do not have a manager in office just a sales lead and they could not help with our issue. We asked for the manager over this area. She said their is no local manager and would not give us the phone number for us to talk directly. She could not give us their number but she would email them and have them call us. As of 2:30 pm no call received. She did look on her system and it showed our recliners were still in production in California and it would be three weeks before they were delivered. So, we have decided to give Ashley Furniture until 12/11 to deliver our two recliners. If the two recliners are not delivered, we have no choice but to cancel this order and go elsewhere. We would rate Ashleys customer service on a scale of 1-10, only a 2 rating. I would advise if you are in a hurry to get new furniture, not to go to Ashleys!!!
Very friendly, great deal. Clean facilities and staff exceptional. Thanks Barbara for reaching out to check on my experience. This was my feelings 5 months ago. I paid cash bought ottoman & sectional 12/3/20 and to date no ottoman. I attempted to call business manager from my store brushed off said have to come in and cancel or call another # to cancel ottoman. It is a shame that no one has followed up with me. Hope to get this order canceled and take my money else where.
Barbara!!!
Always a wonderful experience at Ashley's. Great service, timely delivery and fantastic follow thru. I will continue to shop at Ashley's Furniture.
Thanks Rosa for the Great Customer Service!
Barbara - great experience
(Translated by Google) Well, it turns out that after signing and everything they call me saying that my room would arrive until mid-APRIL! YES OF APRIL !!! hahaha obviously I'll see if I can cancel because it is ILLEGAL !!! (Original) Pues resulta que después de firmar y todo me llaman diciendo que mi recamara llegaría hasta a mediados de ABRIL! SI DE ABRIL!!! jajaja obvio voy a ver si puedo cancelar pq es ILÓGICO!!!
My fiancé Lindsay and I went to Ashley because of their reputation for quality furniture, but the reason why we purchased was because of the customer service! The employee that helped us was Rosa, she never pressured us and we never felt bullied into the purchase. We felt comfortable the whole time and they showed us exactly what we wanted to see. I would highly recommend anybody shopping at Ashley HomeStore!
Store staff was very professional and friendly. Answered every question I had. I recommend for anyone to goto the Ashley Furniture store in Amarillo for great deals and service.
Ashley Homestore was having great sales going on at my local store and when things started to close due to covid they coordinated with me to get the item and price I was looking for as quickly and efficiently as possible.
The selection was great and they were easy to work with. Jesse Q was a great salesman! Thanks Ashley HomeStore!!
Their black Friday a joke
Bought a bed frame from here during their Black Friday sale. Great deal and extremely helpful team. Delivery was ahead of schedule which was great.
Great customer service fast delivery and set up. we love our new bedroom set!
Just wanted to let everyone know that my reply from the rep is total nonsense. I gave them all the information they requested, proving that I was owed a refund... crickets, nothing. They&'re liars... avoid them, plenty of other furniture stores in the panhandle that won&'t resort to deception and lies to sell you garbage furniture.
Just wanted to let everyone know that my reply from the rep is total nonsense. I gave them all the information they requested, proving that I was owed a refund... crickets, nothing. They're liars... avoid them, plenty of other furniture stores in the panhandle that won't resort to deception and lies to sell you garbage furniture.
Freindly, helpful,
I recently bought a sectional sofa from Ashley’s. The staff was very helpful and mindful of the budget I had placed. They were able to help me find something both my boyfriend and loved, and I can’t wait to see it in our new place.
The store had a large selection and they were even able to price match online deals. I would highly recommend Ashley's Furniture.
I simply do not know how Ashley Furniture stays in business. I ordered from them in late August. It is now late November and I still don&'t have my full order. The floor associate that sold me the furniture first lied to me and quoted a 2-6 week delivery time. I understand delays happen so I just let that slip by. I finally get a partial delivery in late October and they delivered the incorrect entertainment center. So now I&'m having to go back to our local store to get the correct entertainment center. Sure enough, I was notified that the floor associate lied to me again because the entertainment center that I selected actually does not come in the color that I had ordered. They simply told me to select another entertainment center but offered no discount for there mistakes. I was also notified that the sales associate I dealt with no longer works there. What a surprise. I decide to ask for a refund and I am referred to call there customer service department. After 5 billion years on hold with Ashley Furniture customer service I am notified that they do not offer refunds. They can not even give me a small discount for a new entertainment center that I choose. Keep in mind, this was all there mistakes. Having no choice and urgently needing an entertainment center, I decide to go to Ashley Furniture and select a different one. I select one that actually fits the rest of my living room color scheme but it is $1200 more than my previous one. As if it couldn&'t get any worse, the entertainment center I want is the last one and I must select the floor model. I then ask if there is any small discount on the floor model and sure enough they say no. Can I at least get delivery on this?? You guessed it, also no. So im having to pay an additional $1200 for a floor model and I also have to pick it up FOR A MISTAKE THEY MADE. I arrive back at the store and they cannot even provide me with bubble wrap to keep the furniture safe upon transfer. I have to go over to uhaul and spend over $100 for furniture protection supplies. At this point im livid and I just want my damn furniture. I arrive at my house and they provide me with the wrong screws to assemble my entertainment center. So now I&'m having to go back to the store. I am trying my hardest not to cuss people out or put my fists on there face the whole time. I get there and they said they gave me the right assembly equipment. I told them if they cannot just simply go to the back and see if for some reason the right screws are back there? This dumbass then tells me that ill have to call customer service for some $5 screws. I spent over $15,000 on your shitty furniture and you cannot provide me with simple screws? You&'ve got to be kidding me. At this time, I raise my voice and demand for them to go back there and look. They agree and sure enough, here they come with the right screws. During this whole process of going into the store I saw over 10 other customers complain about similar problems. I sit here in late November still waiting for a bench that was supposed to come with my dinning room set. I DO NOT RECOMMEND THIS STORE WITH STUPID INADEQUATE EMPLOYEES THATS ANSWER TO EVERYTHING IS CALL CUSTOMER SERVICE. How in the hell has this place not ran out of business? PLEASE DO NOT BUY FROM THESE RATS. If you want excellent customer service go elsewhere, perhaps somebody&'s backyard and pickup used furniture. If you want to deal with headache dumb ass pain in the rear people that simply suck at what they do and can&'t wait to steal your money than go to Ashley Furniture.
Great customer service and fast delivery!
The store was nice and clean , And the staff was helpful
Came in looking for a mattress, was immediately taken care of and shown to the mattress section. The sales reps i dealt with explained everything while I layed on the mattress getting a feel. They worked with me to find a Temperpedic mattress that was in my budget and that i loved. Cant wait for my delivery so i can enjoy a good nights sleep. Highly recommend Ashley's in Amarillo!
It was great buying with Ashley. Great customer service. Diverse inventory. Highly recommended.
If I could give Ashley Furniture a 0 I would in a heartbeat. Absolutely HORRIBLE. I would NOT recommend this company to anyone. Horrible customer service. They tell you your furniture will be delivered between 2-6 weeks & it&'s going to be 12 weeks for me. They WONT give you your money back, it&'s only an in store credit & even with that you don&'t get all of it back. I WOULD NOT recommend them. I promise you, shop somewhere else!!!! The salesmen / woman are so adamant about making a sale. They follow you around until you buy something or leave.
Ashley associates and managers were great to work with! Very friendly and helpful in my search for a new bedroom suite. Easy financing and very upfront about everything. Can't wait to get my new furniture!
Great customer service, very helpful and friendly! I originally gave 5 stars. The service in the store was great once we left forget about customer service! We ordered our furniture 5 months ago which was November. We asked the salesman if it would be in before Christmas and he said yes it should be except possibly bed rails. He was correct, everything came in except bed rails before Christmas. The delivery came about 9:00 at night and the men were quick since it was late and we were their last delivery. As soon as the men left I realized they had left the wrong mattress. Since it was late there was nothing we could do that night. The next day we went to Ashley and explained they had dropped off the wrong mattress. It turned out the mattress they dropped off was the wrong mattress and definitely a cheaper mattress. We talked to someone on the phone in Ashley who was a manager that said they would take care of it. We were under the impression we would get it in a few weeks. Fast forward 5 months. We have called multiple times and the answer is it will be in some time in the next month, we will call you as soon as it comes in Needless to say this never happens! You can’t get anyone to answer the phone at the store in Amarillo. It always goes to a voicemail that has been full for months. If you dial for customer service or delivery be prepared to at least be on the phone waiting from 45 minutes 1 1/2 hours.😡 I have asked to speak with the regional manager or someone higher up and I am told that they can’t allow me to. I talked to them again today and got the same answer they think it will be in this month but can’t promise. There was no one I could talk to higher up but they could have someone call me. Needless to say that didn’t happen either. I am so thankful this was for a spare room and not for my child’s room or mine! Think twice before buying from Ashley!
Great experience with the Ashley Furniture team helping me pick out my house furniture. Update: March 20, 2021 The Amarillo team was great however. They fail to tell you that the 2-6 week wait period is actually 12-16 week waiting period. When I called and asked why it’s taking more than a month longer. They said the contract was “tentative” therefore they can take as long as they want. When I asked for a refund, I would give up majority of the money I put down. When I asked for compensation I was laughed at and was told there’s a longer line of people waiting for their furniture. I wasn’t necessarily a priority. Contacted Ashley customer service about trying to talk to someone. For three weeks called no one answered. (Don’t get put on the call back list regardless if your always 25+ in line). I will never buy furniture with them again. The customer service was horrible.
Ashley Furniture store did wonderful helping me get what I needed . The service was great and the lady Rosa that helped was amazing ! Thank you !
Still waiting on furniture after numerous payments and they won’t answer the phone. They make you sit on hold then just end the call.
My salesman was very nice and helpful. Answered all my questions was very polite and personable. He showed us the beds you sell and showed us all the bells and whistles. We enjoyed our time in your store and we are looking forward to enjoying our breakfast furniture.
Sales guy was easy to work with.
I went in picked the set I wanted was financed and approved in less than 40 minutes! They did awesome at getting us what we needed and fast!
We will never do business with them again. Customer service is terrible. You may get hung up on after waiting 30 minutes. Wait times are never short. We have been waiting 3 months and 9 days and still no furniture. The sales person Rosa started just ignoring my calls or telling me she will call back, the computer is down, it’s COVID-19, or Mexican Cartels or other excuses. They told us 3-4 weeks then 3 weeks more. Then 3 weeks more etc. Could not take call to confirm partial delivery, so delivery person left voice mail instructing me to call customer service! I’m still on hold!
They were really helpful, we found a huge sectional for a really good price. The service was quicker than most places and they give you many options even if you're on a specific budget.
(Translated by Google) I have been on hold for 8 weeks I call and they never answer me, my purchase was in cash and I still have not received anything, very bad service. And they never answer their phones (Original) Estoy en espera desde ase 8 semanas llamo y nunca me contestan, mi compra fue en efectivo y aun no recibo nada., muy mal servicio. Y nunca contestan sus teléfonos
Had a very nice experience at Ashleys furniture. Sales person was very knowledgeable and helpful. Also very profesional.
Rosa was very attentive and helpful through the whole process. Helped my mother and I completely understand what mattress would be perfect for me. 10/10 experience would definitely recommend Rosa for any furniture needs.
Great experience
Worst place i have bought furniture at , i orderd in May 2020 and was told in 2 weeks they would arrive , 3 weeks tops, i called back a month later since nothing has arrived and now they tell me i have to wait untill agust ? Why didnt they tell me that in the first place , i wouldnt even had botherd ordering , and then i tried to cancel and the lady in the front was super rude like if i owed her something nd they tried charging me 600$ to cancel now im stuck with no furniture waiting till agust . Just trash 👎 [Update] i recived 2 sofas in the begining of october and was still missing another one , it is now 10/30/20 and i just recived my last piece and it was supposed to be electric and they sent me a manual reclining sofa😡
Sales team are great! No pressure sales is the way to go! Great experience.
Friendly and fast service. Worked with us and gave us a great discount!
We were greeted right away and they showed us where the couches were for what we were looking for. The process was fast very easy! I glad we went into Ashley’s!!
I got a really great deal and JT was very easy to work with
Worst customer service! Still waiting on my furniture almost going on two months. It’s been pushed back twice I wasn’t notified either time like they are supposed to. Tried talking to a manger and he was no help. They started not taking my calls so I had to call from a different number to get the store to answer. Impossible to get through to customer service. I was hung up on twice and was on hold for over and hour! I would NOT recommend them at all! The customer service and turn around time is the worst I’ve ever experience!
We really enjoyed working with the staff in Ashley Furniture. They gave us space to shop on our own, but were also very helpful and easy to find when we had questions. I love that they are offering free home delivery right now, as the weather was bad when we went shopping, so our new couch with make it home nice and clean! Great experience overall!
This was our third purchase from Ashley. They have furniture in the newest styles at the best prices. The first two purchases went without a hitch. Now, I can't get my furniture or even get a date of when it will all be delivered. I was recently told that they take furniture promised to one customer and give it to other customers. They have no problem taking your money but they have a real issue with delivering what you pay for. My suggestion...don't buy from Ashley Furniture until they can get their backlog of orders filled and until their quality improves.
I would not recoomend buying from Ashley or Ashley.com the customer service rep stated that thr manufacturer is not doing any production so items will not be delievered anytime soon. I made my purchase back in the beginning of July and we are about 3 days from November. If you dont mind waiting a year for your merchandise go ahead and purchase.
Great service in store and on the phone when we followed up on our order. Currently awaiting delivery.
Whent in looking at purchasing a new living room set of couches and other furniture. Thanks to their spectacular help I was able to find everything I needed in no time and at a great cost.
It was a good experience untill I was told it would be 2 months to get my furniture.
Salesperson tell you anything to get a sell. I’ve been waiting for months to get my order just for them to deliver broken furniture. Then when they send someone out to fix it, “magically” the repair mans truck breaks down so he can’t come and repair it. I’ve been trying to reschedule the visit but there hasn’t been any luck. On hold for hours just to get disconnected. Trash!
Horrible customer service, I bought a bedroom set and a set of couches, was told it would be about 6wks to get it all in. I’m almost 4 months in and still haven’t gotten my furniture. Plus they never called me to tell me what was going on. I had to keep calling them with waiting times up to 2hrs to get a hold of someone just so they could tell me it would be a few more weeks longer, due to them being behind. Yet no one called me to let me know. I’m canceling my order with them! If I ever get thru to customer service.
My wife and I had a great experience buying furniture with Ashley's! The staff was very friendly and knowledgeable.
Jesse quickly understood exactly what we were looking for and showed us only relevant items. He gave us time to discuss privately; no pressure! When we returned the next day, he remembered us and the 2 items we were considering. He explained purchasing terms clearly. The showroom is laid out nicely and very clean. All in all, furniture shopping at Ashley's was a very pleasant experience. This was our 4th purchase from the Amarillo store.
They were very, very helpful!
Worst store and management EVER! Was happy at first with the purchase of a dining room table and chairs. 6 weeks later and they still haven't been delivered. I've called twice, only to be left on hold and then hung up on. I did finally talk to someone who said they couldn't help me, that I would have to call and set up delivery. They've been sitting in Lubbock. Now I find out they WILL NOT deliver to me, after I paid extra for delivery, because the sales man didn't have permission to tell me they would deliver to my address. They also will not refund, but charge me 25% restocking fee and give me an in store credit for the balance.
(Translated by Google) Super bad we bought on August 8 and they told us that a maximum of 6 weeks of delivery and each k we mark they give us different dates that first in September then October 4 then k on 23 of the same month and yesterday we marked and k on November 1 (Original) Super mal compramos el 8 de agosto y nos dijeron que máximo 6 cemanas de entrega y cada k marcamos nos dan distintas fechas que primero en septiembre luego 4 de octubre luego k en 23 del mismo mes y ayer marcamos y k el 1 de noviembre
Buying the furniture was easy. However, getting it delivered has been a huge pain. I won't be buying furniture here again.
10 out of 10 DO NOT RECOMMEND using Ashley's! Ever. The ONLY good thing I can say is that the salesperson was extremely helpful and patient with me. In the beginning, I was super impressed with the customer service and could have totally seen myself going back there each time I wanted new furniture. I was told 2 to 6 weeks for delivery. I figured with covid it would probably take the full 6 weeks. I ordered my furniture July 16th. Fast forward to 3 MONTHS LATER! I still DO NOT have my furniture. The last time I was actually able to speak with someone I was told that they have me down for October 19th and they will email in advance to set up a delivery time. Today is October 19th. None of that happened. I tried to call this morning only to wait on hold, the line rings after a 30 min wait and then right back on hold again. Never was able to get thru. This has happened every time I've called. I've only been able to speak to someone TWICE. I was offered to be put on priority shipping and receive a 500 dollar in store credit for it taking so long. I am highly doubtful I will ever use that. I don't have months and months to wait. You would think when someone drops 5 grand on furniture they would want to keep your business or maybe keep you better informed about shipping, but clearly not the case with Ashley's.
do not order. taking 8+ weeks for a single delivery.
I cancelled my order more than a month ago and I was told by several staff members they would refund 75% of my purchase. Ashley’s furniture has hung up on me transferred me to corporate which also gave me the run around. It has been the worst experience ever
Pretty ridiculous, when you call to speak to someone you're on hold fof almost an hour.Then it tells you that you are 28 in the cue.There is no way there is 28 people on hold.I have called them several times to get our account number and they send us somewhere else.The reason I am leaving a review now is because yet again I've been on hold forever.
I ordered 3 pieces of furniture from Ashley’s at the beginning of August. I went in to check on them at the beginning of October because I was told it would take 2-6 weeks til they were done and was told one piece of furniture was still not ready and it wouldn’t be ready until mid October, but that the rest was already in their warehouse here. I call again today and was told the coffee table was there and it would be around the end of October til it was delivered, the other two pieces weren’t at the Lubbock warehouse and wouldn’t be at the Lubbock warehouse til the beginning of November! Remind you I placed this order at the beginning of AUGUST. They just keep giving me dates and the dates keep pushing back. When I signed the paperwork my salesman said they do not do refund and I couldn’t get my money back at all. That should have been a sign to not even go through with it. Honestly, would not recommend to anyone to shop at Ashley’s. It’s honestly a waste of time and money. UPDATE: I finally received two of my three pieces. I have been trying for a MONTH to get ahold of anyone in the delivery department to simply deliver my chair and have been put on hold for an hour every time without speaking to anyone. This store is ridiculous and needs to be out of business. Again, I ordered these in August 2020.
I went into Ashley’s looking for a new bed set and was greeted by a great salesman, Tyler Hickman. I found a beautiful bedroom set and the price was great! I was in and out in under an hour. Great experience.
Shopping for furniture at Ashley was pleasant and not high pressure. We came back to the store 4 or 5 times trying to decide on a couch, and were always greeted at the door with a welcome and a smile. when we made our choice, they made it quick and simple to get financing and place our order. We're looking forward to getting our new couches delivered soon. Thanks, Ashley!
Awesome place to shop
I will NEVER buy another piece of furniture from Ashley Furniture. I purchased a bedroom suit on July 4 and was told that it would be delivered within 4-6 weeks. It is now Sept 24 and I am STILL waiting on a chest to be delivered. I have not been updated about delays or delivery and have had to call myself to get updates. I called the store and was told the manager, David, would call me back and have not heard a word from him after 2 weeks. The customer service at this store is the worst I have ever encountered.
Callie Hampton was extremely helpful, patient and did not hound us or make us feel pressured at all. Were super excited to get our furniture and appreciate her help.
Ashley's is AMAZING! The staff understands what customers want. They greet you at the door (our rep was Smiley and even with his mask on his eyes were smiling). We told him what we needed and he showed us what was available then he left us to look at our own pace. We found him when we had questions and he quickly ran the numbers for us. WOW! Quality furniture at discount furniture prices. I mean WOW. We buy a lot of quality furniture and these prices are the best. Well we went on Saturday for a Bedroom set... great price. Found a sectional that looked just like the one we had years ago that we LOVED! Only $899... for a Sectional OMG! We paid $2500 for ours years ago. But hubby said, no dear... not today. Well, I woke up this morning and saw two Ashley's receipts... Guess what? Hubby went back and bought the sectional! LOVE IT! For all of our furniture needs.. it will be Ashley's. Oh and Tiffany in the financial department was fast, efficient and friendly with a cute hairdo.
They charge you more than the receipt says. I was charged double for a mattress and after 2 months they have yet to refund my account for what they over charged! I’ve called time after time and they requested “proof” which I sent and they still have not complied. I would give 0 stars if possible.
We got a full set of couches and they gave us two out of the three pieces of our couches( 3 months late May I add and still waiting for our last piece). They said the delivery service would call us when the last piece was ready and we’ve been waiting for 5 months. Don’t even waste ur time going into Ashley’s. The service may be food but u only get half of your furniture and I wait 60 years for anything and everything there
Great price on the furniture I got. Very excited to get it. They told me 4-6 weeks for shipping. It’s week 8 now and there saying another 2-3 weeks. Understandable for a longer wait since I got so much but for it to add another 4-5 weeks... really...wont be Surprised if they push my date back another 2 weeks
👍
From the moment I walked in a lady named Rosa Ortega approached us and started a friendly conversation and walked us around showing us the things of ur interest then proceeded to help us with the purchase over all very friendly and professional Thank you guys.
I went to look for a sofa only yesterday. Ended up getting a dinner table set and tables for my living room. The customer service was amazing! Highly recommend:).
The staff was very friendly and helpful
I was greeted quickly upon entering the store by Jason. I told him what I was looking for and he took me directly to something similar but said he could order the exact piece I need. The whole visit was less than ten minutes and I ordered exactly what I needed. Thanks Jason!
Very hard to speak with an associate. Take forever to get in orders. Delivery guys did not wear masks in my home when they delivered my pieces. (Covid-19) The time frame to which my stuff was to be delivered was delayed.
Very attentive & great welcoming atmosphere!
My son is moving into his 1st apt and we went to look at furniture. Jeremy was our sales person and was very helpful. He have us space to look around and take our time. There was no pressure from him. We bought a bedroom suit that my son really loves. Great job Jeremy at the Amarillo, Tx location.
Ashley's was very helpful! We came in with an idea of what we wanted and were given many options to choose from. Delivery and set up was very quick! We were very pleased!!
My order came in on time and delivery was quick and painless. The delivery guys were courteous and informative. I am happy with my purchase and will buy from Ashley home stores again. The furniture is comfortable and durable. I did not expect this kind of quality with a price this good.
The service we received when shopping was great! The staff was friendly and helpful but also left us to browse the store. My son loves his bed and the bed has held up nicely with no issues. Would definitely shop here again!
Saleswoman Tyler helped us select furniture for our son's apt. Paperwork was easy . Got what we wanted. Very happy.
Great comfortable furniture!!! Priced well!!! Customer service was amazing and they are very welcoming!
I ordered a living room set from the store May 30th 2020 and as of right now September 12th 2020 I still have not received all my furniture. I keep being told that it will be in on a certain date and then when I call I'm given another date that's still 2 weeks out. Will not refund my money so I can go elsewhere to get furniture we only do an instore credit which is stupid because it's the store I'm having issues with. Why would I want to buy more from a place that can't deliver! Absolutely ridiculous!
Good times.
Shopping for furniture was very easy and pressure free. Vanessa, the sales person, was helpful. I came to look at furniture early in the day and then brought my husband back later. The selection was good and the purchasing process was easy.
July 4th made purchase on a living room set, dining room set, and a bed 1-2 weeks later received the bed Last week of August: received half my furniture and received furniture that wasn't mine plus I was told in 2 weeks I'll receive another piece not all just another piece. Today: nope no furniture now the date is 3rd week of October and no guarantee that its all of it. FYI if you're gonna keep pushing back delivery dates a courtesy call would be nice.. Maybe I'll change the star rating when I have more to go on.
Aldofo was very knowledgeable and detailed in fitting us with right mattress!
Very helpful sales staff. They were knowledgeable and able to help me find what I needed. Would recommend.
Good salesperson. Relaxed atmosphere. He was eager to help me find what I wanted.
Good customer service.
good price, prompt delivery, loving our dining room table and chairs. send me the $75 debit card, I'll be in store post haste to redeem it. ken and Bonnie McMillan
We bought 2 reclining chairs and a couch from Ashley, we bought the chairs first and when we went back we asked for the same guy because he was so helpful the first time!
As soon as we walked in we where greeted by Maria. She was very friendly and knowledgeable. Any questions or concerns we had she was able to answer.
Worst company ever. Couldn’t even shop without them asking me over and over do I want to buy. They waited until I made a purchase to tell me I can’t get it until 6 weeks later, and after a long wait came back to say it’s on back stock and will be month later, but insured I read the no refund policy. Despite that I demanded a refund from the manager because as we know contracts are 2 sided, they couldn’t hold their end of the deal so why should I. After taking my card to issue a refund I’ve waited over 3 weeks and still nothing. On top of that I have to call Ashley’s private because they blocked my number.
Was met with an agent at the door an answered all my questions as needed, informed me very well of all my options and mattress options as well!! Definitely recommend Ashley’s Furniture!!
Ashley staff was very helpful in helping me find what I was looking for.
Friendly, knowledgeable staff. Our purchase went smoothly.
Despite challenges from Covid19, this furniture store is the one that could provide what I needed most efficiently. The staff was nice and not too pushy as well.
Great customer service and punctual and great selection of furniture. Highly recommend family and friends to go to Ashley furniture store. Nice decor and great management . Our rep Callie was great and informative. Nice atmosphere and great location . Our 4 th time purchasing furniture . Explained all processes of financing .
Great selection and sales service!
Very good and attentive staff
Great customer service. Wasn’t sure what we were looking for but with the right salesman we found the perfect set for us. Will be going to Ashley’s from here on out!
Wonderful experience! Will definitely be back!
I had a wonderful experience. I was torn between two different beds for my kids and the manager was so helpful with pricing and options. When I finally figured out the best choice, on our way to cash out I changed my mind and he was so patient and pleasant. The purchase process was very easy and my boys love their new beds. I will definitely be buying more furniture here in the future.
The manager, David, was very knowledgeable and helpful. He showed us many options.
Very friendly and helpful! Found us a great deal!
We had a great experience.
We bought several things from the store in Amarillo. We have gotten the run around when it came to the last thing being delivered. First it was in July, then August and so on. We finally got ahold of someone named Desiree who stated that it would be delivered to their facility (Lubbock) last Friday and that it could be delivered to my house this past Sunday. Well Sunday the delivery driver called and said he had to go pick it up from the Amarillo store OFF THE SHOWROOM FLOOR! I paid full price for a brand new chair and that is what I expect to get! When I called today to ask about it they said it wouldn’t be until September 18th and at that point they couldn’t even guarantee it then could be October. I am truly blown away. Now they’re saying that they have to approve my request for a full refund. I would not recommend buying anything from these stores.
Awesome place and so happy with my purchase!
Was able to find what I wanted and I can't wait for it to be delivered! The sales rep was helpful and polite
In and out fast, I didn't spend too much. I was treated like I was valued from the first moment I entered until I left. Staff was professional and courteous.
I have been an Ashley Furniture Member for years. it will always be my go to for all my house needs! They are so nice and helpful! The furniture quality is amazing and the price is unbelievable.
Our experience shopping at the Amarillo Ashley Furniture location was pleasant. No shopper stalker vibe, very relaxed enjoyable experience. The sales team listened to our needs and directed us accordingly. The prices were fair; however, the business office staff were not extremely engaging, even with a cash deal.
I had a great experience!!!
It was fast and easy great job with customers they make you feel like home!!
Adolfo in Amarillo was amazing! I am very busy all the time and I was able to text him and ask questions and he was always quick to reply, Very experienced! Easy to talk to and not a pushy saleman! It was great!
The payment bill got to my house before the furniture. Still waiting now going on 6 weeks. nooone seems to know when I&'m gna get my bedroom. This place is a joke.. too bad I didn&'t look through the reviews before walking into this place..
I went into our local Ashley homestore looking for some accent chairs for my office. Excellent experience!! Marshall was very helpful and let me look without stalking me and when I found what I wanted he was able to get me wrapped up and checked out quickly and professionally. I highly recommend these folks if you're looking for some new furniture.
Great help without pressure this was very pleasant experience store manager even had time to introduce himself, great sales,. Moving forward 8/22/20 from here the sectional has upholstery issues, I have reached out to Ashley with pics etc no response I do not think I ever will ,this is not a corporate Ashley store in Texas it is different we have buying Ashley or years out west and great customer service, I wish I would have known this we never would have bought from Ashley in Texas.
The very worst experience. The only thing they are good for is passing you from customers to another customer service and never telling you the same thing twice. I’ve been lied to since June when we purchased our furniture that we would have it in 2-6 weeks then today get told attentively 2-6 weeks. But that’s a lie. We were told from Lubbock store manager that our couch and love seat were ready and he is pulling our recliner from someone else’s order to have it in a week. That was a lie cause then it was told the love seat was ready and would be delivered last week and the rest at the end of September and now told delivery the second week of September. Buyer beware Ashley Furniture is nothing but lies. They say they have manufacturing locations and warehouse locations all over so getting your furniture is no problem. Well watch out as it’s all lies.
The person who helped me by the name of "Smiley" located in Amarillo, Tx was very nice to me and understanding. I liked the customer service he provided towards me he was very helpful.
We love working with Rosa Ortega at the Amarillo locations. She is always pleasant to work with and always goes up and beyond to find anything we need to make our home beautiful
I have brought my whole living room set from Ashley’s. They go above and beyond in customer service and last Sunday just went and got a matching recliner and the associate knew exactly what we were looking for. Thanks Ashley’s for being GREAT and we will see you soon!!!
Great customer service and the employees are very nice!
Had a great experience with purchasing furniture! Was able to get exactly what I wanted at the price I was needing. Had a great experience overall.
We had a very good experience. The salesman did everything they could to make sure we got exactly what we wanted within our budget. We are very appreciative of everyone’s kindness and profesional skills. I can’t wait to get our furniture!!
Jeremy was very helpful in assisting my daughter with a new bedroom set. He was very professional and nice.
Quick and easy transaction when buying my desk.
I was shopping for a lift chair for myself. The girl was knowledgeable about all the recliners and after looking at all of them I decided to replace a worn out one also. The transaction was smooth and no problems so far. I was very satisfied with the quality and price of the chairs I selected.
Ashley's took Great care our family. We have our living room and dining both completely furnished by Ashley's. We were able to get our warranty money back, because we never needed to use it, and use it for instore credit, to add to our living room.👍
I ordered a bed & mattress for my son on Thursday July 2nd. I was originally told that I the bed would be here July 20th but on July 20th I called & they said that due to COVID-19 they&'ve pushed the delivery to August 4th. Then when I called in Aug. 3rd to check on it they said it would be in the Lubbock, Tx warehouse this past Thursday & would be delivered Friday (yesterday). I called Tuesday to make sure it was still scheduled to be delivered Friday & now they&'re telling me the 2nd week of September! I&'m upset bc I was originally guaranteed July 20th & here we are 6 weeks later & still not bed or mattress. I talked to customer service & they said that they would have it delivered this Monday & I didn&'t get a call yesterday setting up the delivery time. So here we are waiting on hold with them for the umpteenth time waiting to find out where my sons bed is!
Worst !!!! Will never purchase from again!!!! Poorest customer service!!!! Ordered and paid July 4th.... still no furniture almost 6 weeks!!!!!!
Had an amazing experience at the Ashley Home Store on western, the staff was all very welcoming and patient as we browsed and changed our mind on what we wanted. Definitely recommend!
David, our sales guy was awesome and so David the manager! We will return you get our bedroom suite.
I went in looking for living room furniture. The salesman was very helpful and very informative! I bought what I needed and will definitely return for future purchases!!!
Great people to do business with. The staff is friendly And professional
If i could give them 0 stars I would! I would first like to start off by saying this Ashley&'s homestore in amarillo is a FRANCHISE, not corporate, which is a big mistake in itself if you purchase anything from here. Everyone knows when you are dealing with a franchise, they never think about the customer, they only think of their own pockets first. Anyways! My girlfriend and I went to Ashley&'s in hopes of finding some furniture for our new apartment, which we did. We paid cash for our bed set and couch with corner chase on 6/17. We were told that it would be at the warehouse in 2-4 weeks and that we could call to schedule a delivery. A month went by, I finally called and they proceeded to tell me that the furniture was not going to be in until September and that the sales person lied to us because their shipments actually take 4-6 weeks. I would also like to mention that when you call their customer service, it is the longest wait time! After talking with about 10 different representatives every other day, absolutely nothing was getting resolved, and when I would ask to talk to the supervisor, she was &"too busy&" to talk with her customers. When i decided to just say fck it and choose to get our furniture somewhere else, they told me If i canceled because of THEIR delays and horrible customer service, that i would have to pay a restocking fee and that I wouldn&'t get my money back...not even a credit. SO basically I was going to be getting charged MORE for something I never even received, let alone something that never even made it out the manufacturing building. HOW CAN YOU CHARGE A RESTOCKING FEE FOR SOMETHING THAT WASN&'T EVEN MADE YET? DUMBDO NOT BUY FROM HERE, SPEND YOUR MONEY SOMEWHERE ELSE!
If i could give them 0 stars I would! I would first like to start off by saying this Ashley's homestore in amarillo is a FRANCHISE, not corporate, which is a big mistake in itself if you purchase anything from here. Everyone knows when you are dealing with a franchise, they never think about the customer, they only think of their own pockets first. Anyways! My girlfriend and I went to Ashley's in hopes of finding some furniture for our new apartment, which we did. We paid cash for our bed set and couch with corner chase on 6/17. We were told that it would be at the warehouse in 2-4 weeks and that we could call to schedule a delivery. A month went by, I finally called and they proceeded to tell me that the furniture was not going to be in until September and that the sales person lied to us because their shipments actually take 4-6 weeks. I would also like to mention that when you call their customer service, it is the longest wait time! After talking with about 10 different representatives every other day, absolutely nothing was getting resolved, and when I would ask to talk to the supervisor, she was "too busy" to talk with her customers. When i decided to just say fck it and choose to get our furniture somewhere else, they told me If i canceled because of THEIR delays and horrible customer service, that i would have to pay a restocking fee and that I wouldn't get my money back...not even a credit. SO basically I was going to be getting charged MORE for something I never even received, let alone something that never even made it out the manufacturing building. HOW CAN YOU CHARGE A RESTOCKING FEE FOR SOMETHING THAT WASN'T EVEN MADE YET? DUMBDO NOT BUY FROM HERE, SPEND YOUR MONEY SOMEWHERE ELSE!
Most people were wearing a mask. They have different qualities and prices to match the qualities and the selection of furniture is huge.
very good .
The communication with the employees was great. They were very helpful. Will be looking forward to the quality of the product we bought. Five stars for service. Four stars for selection.
We were approach by Jeremy and he work with our needs in a courteous manner and without any rush. Excellent service and great quality. All our furniture is from Ashley. Jeff & Blasina McCarty
Excellent customer service, salesperson Jeremy help us with all our needs and more. Love the quality and good prices, recommend them 200%. Jeff M
My husband and I visited the store after having shopped at Furniture Row. We had a very unpleasant experience there and left without making a purchase. We decided to take a look at Ashley and were approached immediately by the friendly saleswoman who directed us to the area we were interested in. She talked us through the options for the item we wanted and the price was much less than what we saw at Furniture Row. We ordered exactly what we wanted and paid. We left the store very happy, and are excited for our furniture to arrive.
Vanessa and Johny were very professional and helpful. Vanessa met us as soon as we came into the door she answered all of our questions, showed us various options. Johny gave us a mattress demonstration and helped us find the right one for us.
Marshall goes above and beyond for his customers. The amount of effort he puts into his customer service is more than enough. If you have a personal inquiry I highly recommend Marshall.
Marshall at Ashley’s really takes care of his customers I would recommend him to everybody I know!
Marshall was super cool and was promoting his company even outside work. Definitely loves where he works
Great selections and a variety of options. The sales staff was very helpful without being overwhelming. Very smooth process.
They were really helpful and answered all my questions that I had
Great deals, polite staff. Thanks for all your help.
Ashley’s furniture took a whole month and 6 days to deliver furniture. That is way to long to wait for a bed set!! I received a phone call a week after to submit a five star review in return for a 50$ credit. I never received the credit and my furniture took a long time to get to me. I had to do the following up to check the status of our furniture. I didn’t even get a phone for a heads up on a delivery date. This was my second time ordering from Ashley’s. I wasn’t impressed the first time. Shame on me for trying the second time. Once you leave the store, their customer service goes out the window.
Friendly staff
Lovely experience, good customer service.
Such a great buying experience! Will be making all of my future furniture purchases here!
Would give zero stars if I could. The worst possible company ever. Ordered furniture, then was told 2 to 6 weeks for deliver. At the 6 week mark now being told up to another month because the manufacturer hasn't even released what I ordered. Should have been made aware of this info before I purchased, especially since its "policy" not to refund the purchase.
Fast delivery- friendly customer service. Thanks Priscilla Barrientez for getting our parts ordered.
We were kindly greeted and shown all the furniture that matched the description of what we thought we would like. The employees were all friendly and helpful and we got a great deal on the orange tag sale!
It's a stressful time right now mostly due to COVID-19 and social distancing. Moving my daughter into her new apartment in Lubbock for her Fall Semester at Texas Tech added to this stress. We went to the local store in Green Valley, AZ and she picked out what she wanted but I really wasn't interested in moving this furniture from Arizona to Texas. I went on-line and looked at pricing and availability but they couldn't accommodate the delivery request. I then called the store in Lubbock. This took the stress out of making the purchase. I was able to speak with Alexander, who is a very knowledgeable salesperson, and explain to him what I needed. He was able to review all the items I needed, get me a good price for all the items, and the best part was that he was able to coordinate the delivery. Coordinating the delivery was what was stressing me out the most since the move in date and time is critical for the apartment manager in order to respect the social distancing rules. Alexander took all that stress away. He coordinated the delivery for the date, time, and location. All I have to do now is take my daughter with her personal items. Everything else will show up and get assembled/installed by Ashley Furniture. No Stress!!
Associates were friendly and helpful. Selections were good, but would've been nice if there were a lot more options available. However, associates helped me get the furniture I wanted for an affordable price.
Good customer service and very helpful.
The sells staff lets you look around and check out what your looking for without any pressure. Once your ready then there very knowledgeable and helpful to get what you picked out. Great customer service.
Rosa was very helpful.
Great, friendly salespeople. All-around great experience at reasonable prices for us.
Very good service and friendly and helpful service people. Also delivery people were friendly and quick to unload and assemble the product. Highly recommend store
Great service.Great products.Good delivery!
Great customer service
The sales teem worked hard to get us the dining table we were looking for. They were professional and helpful. Thank you Ashley’s!
The furniture is nice. Getting the items delivered took many phone calls. We had issues with rescheduling and incorrect items being delivered.
Fast & Friendly customer service with a smile!
Great customer service!
Ruby made it a comfortable experience shopping. She was very attentive and helpful. I will definitely be recommending friends and family Ruby’s direction!
Ruby is amazing!
The experience at Ashley was well organized and an easy process.
Horrible delivery
Was told six weeks for delivery... Delayed another month!!!☹️ Salesman is great but we are both getting the run around😡
Very pleased with service.Good deal great price and friendly as well!!
Looked at every furniture store in Amarillo and found that Ashley's had the best prices, warranty and customer service! We are thrilled with everything we received and have recommended to friends and family!
I was in the Ashley store in Amarillo on Thursday, July 16. I was just stopping by to see if I could find an accent piece for my living room. The store associate was very nice and helpful. She showed me pieces in her phone as well as around the store. She answered any questions I had about the furniture. She found prices for me, also. I ended up with the perfect accent piece. It is going to look great in my living room! I truly am glad I stopped by. Thanks for your help! Beverly Lax
They were very helpful
Friendly employees.Kept us cool with water considering they didn't have they're AC working too good.Bought some furniture at a reasonable price.
The sales rep that helped me and my husband was Vanessa Veliz. She was extremely helpful and kind. We had no idea what we wanted when we first showed up and she was very patient with us. She took us around the whole store explaining every piece of furniture we came across. She answered all of our questions thoroughly, she really knew her stuff. I was blown away by her salesmanship. I’m excited to get my new living room set thanks to her. I will definitely be returning to Ashley as long as she is an employee there. Thank you Vanessa for helping us!
Rosa help us look for the right living room , she applied the $229 insurance money towards the new living room set , excellent service
Great customer service and saleswoman was very knowledgeable about the product and delivery time.
Passed me around multiple times when i asked what happened to my furniture. They even messed it up such as chipping, denting. Messing up my cabinets where they cant open completely nore close correctly and when they put in the screws it didnt even go in snd just made scratches. They left the trash everywhere even outside my house. I would not recommend this place after all. Dont waste your time
My salesperson was wonderful Ms. Rosa.
I REALLY DIDN'T HAVE A GREAT EXPERIENCE. I Hope the beautiful furniture makes up for it. Very nice items!
We're first time furniture buyers and Ashley furniture in Amarillo made it extremely easy to pick a couch we really loved. Something I really liked was our sales person was not pushy and didn't hover over us as we shopped. He was fantastic!
I was very please with the service we received. The sales person was very knowledgeable and professional. They answered all of our questions and were not pushy. They let us make up our minds. It was a great buying experience.
We really appreciated our sales lady, Vanessa. This is the second time in just a few short months that we purchased from Ashley. We were able to work with her both times. She's pretty awesome and didn't seem to mind answering the same questions I had over and over. We had a change of heart on our previous order and they fixed it right away even after delivery. We are having a battery issue on a recliner and they are working to warranty that. We are very happy with our purchases and the service we have received.
Our experience was fantastic. Marshall was our salesman and he was very helpful. He seemed to know exactly what they had and where it was. He was there for questions but gave us time and space to talk. It didnt feel awkward discussing things with my wife. It was the best experience I've had buying anything with a salesman involved.
The staff was nice and they had lots of furniture to choose from.
This is not directed to the employees at the store. I purchased furniture online and have continued to get the run around. This company hands down has the worst costumer service of any business i have seen.
The place look nice and clean with a lot of furniture. The staff memebers where nice and patient with us while search for furniture for our home.
Jesse Q. was an awesome sales representative, he answered any questions we had before we purchased and explained the quality of the furniture and sales promotion we could receive. We never felt pressured and we were able to shop around and make our decision on our own. Great place to shop!
Very friendly service, made sure I was comfortable with my purchase.
Amarillo staff was very helpful with our purchase of a new loving room set. Not our first purchase from Ashley, and won't be our last!
it took them months to to get us our furniture even the blankets or whatever and they didnt even get it right
The sales person who helped us was friendly and knowledgeable. We found just what we wanted in about five minutes without any hassle or attempts to upsell. We have shopped here before and will do so again.
We bought the Tempur-pedic bed from Ashley. We both have chronic back paint he bed has made all the difference in the world it’s so comfortable we don’t wake up hurting anymore. And we love the dual recliner sofa and oversize recliner. They are extremely comfortable.
The sales person was nice and respectful. They helped us with any questions we had. The delivery guys were outstanding.
Had a great experience shopping at Ashley’s . Rosa was very helpful. Showed us the selections of bedroom, kitchen and living room furniture and then gave us time and space to browse. She was very knowledgeable and helpful. Looking forward to our new furniture!
Great customer service, very friendly and great furniture!
Overall great experience! We were looking for a sectional and found this one big enough to fit our living room!
Good service
I was very well taken care of at Ashelys, while purchasing. Crew was fast and friendly, and I would definitely recommend others to go.
Rosa was a great help for me and my girlfriend while picking out furniture for our new home. She answeeed every question we had clearly and with no problem. She helped us find exactly what we wanted and she made our experience great! I’ll definitely continue to shop here!
The people at Ashleys Furniture are very helpful ready to serve you and when they come in bring your Furniture they do a awesome job.
Well everybody was helpful and kind treated us very well
Very friendly and helpful. Did not feel pressured to buy anything. It was more about helping me find options for what I was looking for and listening to what I wanted. Ended up purchasing more than what I had originally came in for because of the service and great prices
I had a great experience. No issues. My salesperson was knowledgeable about the products.
Knowledgeable staff Great bundling prices
My experience was fantastic! David Ramirez was very kind and helpful. He gave us a description of what was where and let us look around a bit, he seemed to know exactly when I had a question or needed help because he was right there, no need for me to go looking. When I found a couple of bedroom sets that I liked he gave me a lot of information about them and made me feel very confident on the set I chose. Was a relaxed fun shopping trip.
Rosa was very helpful and quickly guided us to all the sleeper couches available. She was very patient as we narrowed the choices down and lounged all over them til we chose the winner!
Showroom experience was very good. Lots of selections and salesperson was knowledgeable. Have not received furniture yet, because of covd19 shutdowns. S Martin
(Translated by Google) Very spoke staff took great care of me thank you very much for your kindness (Original) Muy hablé personal me atendieron de maravilla muchas gracias por su amabilidad
Very helpful and courteous
Adolopho was great and helped us the whole way.We were moving across the country and needed new furniture. We ordered and outfitted our entire house over the phone in the middle of the Wuhan pandemic. We saved a ton of money on the purchase and got free white glove service.
They gave me great customer service and made my experience very easy and pleasant.
JT was not over bearing like 90% of Ashley's sales reps. He introduced himself as soon as we walked in. We said we were looking for a tv stand. He showed us where they were and HE LEFT US ALONE. He wasnt breathing down our neck like some reps do. Once we found what we wanted he helped us out in a quick and to the point manner. No buttering us up just straight up wham bam thank you maam. In and out in 24 mins.
Overall good prices.. wish I didnt have to wait so long for my purchase. Customer service was average nothing out of the ordinary.
The sales associates there are awesome, Ismael is amazing. He helped me get the best deals on my purchase and overall it was a great time 😌
Sales staff was excellent as always, knowledgeable, helpful and patient. Will definitely return.
I had two different guys helping me. They both were very nice and was very helpful.
Great overall experience. Service was great and the bedroom sets we ordered were exactly like what was pictured online.
Customer service was fast and friendly and they helped us find what we were looking for very quickly
(Translated by Google) Customer service is excellent ... but these days the wait to enter is slow and the line to pay is huge. However, I appreciate that they do it to take care of their clients more, so thank you for it. (Original) La atención al cliente es excelente..pero en estos días la espera para entrar es lenta y la línea para pagar es enorme. Sin embargo agradezco que lo hacen para cuidar más de sus clientes..asi que gracias por ello.
People at the physical Ashley store were awesome! They made the process easy and really helped us out. The people over the phone when I called to ask about delivery though were not as helpful and kind of rude. Overall, we had a good experience.
The man helping us the day that we bought the furniture was helpful. However, I called to check on the order status almost 2 weeks later and they still haven't placed the order. If I hadn't asked the lady who answered the phone if the order had been placed, I would have been waiting for furniture that would never come. I understand that mistakes happen, but I'm a little disappointed that someone was paid commission for my sale for me to be dealing with the situation I am now. We'll see what they do to resolve the issue.
Staff was super helpful and made it an easy and pleasant shopping experience.
The store shopping experience was excellent. The sales representative was professional, courteous and provided great follow-up.
I stopped by the store in Amarillo because I hadn't seen a flyer in awhile and was curious about their Memorial Day specials. I was in desperate need of a new couch (my current one was literally held together by duct tape!) Jesse was very helpful in showing me exactly what I was looking for. A lot of furniture stores don't carry a 3-person couch with the middle backrest folding down with a table with cup holders and they had SEVERAL to pick from. Most stores I've looked at have either one or none! I was blown away by the adjustable lumbar on the Man-Den powered reclining sofa. I was quoted 2-6 weeks for shipping but the fulfillment center called me the night of my purchase saying they'd have it delivered this Saturday! Nice! Overall, I really enjoyed my shopping experience. The store is well laid-out with a nice flow and is very inviting. The sales people are friendly without being overbearing and I felt very comfortable talking with Jesse and feel that I made a great purchase. I would highly recommend!
Adolfo was very knowledgeable, respect and did a great job helping us make the right selections. The office staff were courteous and efficient, even while training. I have shopped Ashley’s before and will shop there again.
I been waiting for almost 3 months the first 3 weeks they come with incomplete furniture alot of the parts missing then they come again one month later with other stuff incomplete and still im waiting for a loveseat and a sofa and a mirror and will see what they going to say. I don't know why you guys sale something that you not even have very disgusting 😡😡🤮 never again
Very kind and willing to work with us on what we needed. Would definitely go back.
Give Adolfo a raise!
Worst customer service. Dont get the insurance its BS.
I was very happy with my rep at Ashley Home store. He along with the manager bent over backwards to assist me with the sale prices on the internet. He helped me complete my transaction online. Thank you Ashley Home Store. I’m so excited for my purchase!
I always love the selection Ashley carries! They have high quality, long lasting furniture that makes my home look amazing. They have great prices!
I was very happy with my experience at the Ashley store in Amarillo. The service was very friendly and knowledgeable about their products, and the prices were very reasonable compared to other furniture stores in the city. As a bonus, they also do free delivery and setup, so I was very happy with that.
My salesperson, Rosa was great. She tried to meet my budget on all items requested. She sid an excellent job. I recommend Ashley Furniture for all my furniture needs.
The service was fast and friendly.
They assisted me whenever I needed help. Great people!
All the sales staff were extremely helpful and informative. My niece even accidentally cut her finger in one or her toys, and the staff was kind enough to get her a few bandaids. Definitely recommend!
I really enjoyed the atmosphere and the knowledge of your sales representatives. I have already shared my experience with my family and friends.
Representative is was very kind and welcoming. Offered various payment options, making it easier to choose a beautiful bedroom set. Will definitely go back soon!
Smiley was awesome at helping us find the perfect furniture!
Great service!
The store was had a beautiful layout and staff was ready to help me figure out what I was looking for as I entered the store. The representative I worked with was patient and attentive and made me feel super comfortable. I walked away with a full bedroom set and a new couch at a great deal. I'm super excited!
We were greeted by friendly staff. They provided us with all the help we needed, and were very patient with all of our questions, and the time we took to make a decision. Jesse was very kind, knowledgeable, and very helpful. He went above and beyond. Definitely will use them again for any future purchases.
Friendly staff, I spoke with multiple employees and every single one of them was polite and helpful. I typically ask a lot of questions, and no one seemed to mind. They would connect me with the right people and I got my dresser ordered.
very helpful staff and very friendly thanks Adolfo we had a great time doing business with you we will definitely go back.
My wife and I found everything we needed for our home in less then an hour. Staff was great.
Our sales representative, Vanessa, was extremely helpful and friendly!!
We went after reopening due to covid19. My son was getting new bedroom furniture. The staff were helpful with all of my options regarding financing and using my Ashley's credit card. I have purchased from Ashley's more than once and will continue to go back.
Smiley was very knowledgeable and helpful while looking for furniture. He listened to our needs and wants and helped us find exactly that. He did not pressure or bug us. I would say he is a great salesman.
Vanessa Veliz, was amazing in assisting us find the perfect couch for us. She didn't mind walking back and forth all over the store!! Super excited for our new furniture to arrive!!!! Well definitely be shopping at Ashley's again.
Great experience. My local store was able to match the online price.
Smiley was our salesman, he was patient with us while we picked furniture for our new home. I highly recommend Ashley Home Store.
Went in to look for a sectional and we found the right one for our living room. They even let us move around some ottomans to see which one's would look nice with our new sectional.
I needed some new furniture for my living room so I had been window shopping on the Ashley website for sectionals during the stay at home order. I walked in to the local store once they opened and was greeted by Jessie G. He was so helpful and knowledgeable about the pieces of furniture I was interested in. Not to mention he was being extra safe with a face mask (all employees were). He helped customize my sectional to be exactly what I needed for my living room and I loved it! Financing was a breeze. I was only in there for a little over an hour and my furniture was ordered then I was out the door. Delivery was expected to be up to 6 weeks, but they called and it’s coming earlier than expected. Such a great experience and very good customer service Jessie, thank you!
Manuel at Lubbock Ashley's was awesome. Matched online price and made my buying experience quick and easy. Great place to purchase any kind of furniture.
Vanessa was awesome! She was never pushy and she didn't hover over us while we were checking out the lovely show room items. We came shopping for a bedroom set, we had a price range in mind, but ended up falling in love with something a little over what we had intended to spend. Vanessa was gracious enough to discuss our quote with the regional manager who approved a discount. Everyone in the store was helpful and nice, but go see Vanessa for a superb experience.
When we got there they greeted us and let us look around until we found what we wanted then they got us a total and gave us a better deal I will buy from Ashley again
Rosa is awesome!
Always a great experience, fantastic employees!
David helped us pick out our new sectional. He was very thorough and upfront about everything. He maintained all the protocols recommended by the CDC but still made us feel at home! Thank you! I can’t wait to get our new furniture in!
Was helped right away and friendly service
Good selection good prices good service
Saleswoman was extremely patient and helpful and we ended up with the perfect mix of furniture for our livingroom.
Very friendly staff and super helpful we found the table we were looking for with no problems and had a very enjoyable experience!!
We knew what we wanted and they got it ordered relatively quick. The only thing we didnt like is being followed around the store while we looked
My husband & I only buy furniture from Ashley. They always have the best prices & best selection. Went to buy a recliner & ended up paying $300 less than the stated price tag!
My experience was great! The staff was very friendly and helpful. They did everything they could to get us the best deal!
We had a great experience with Ashley Furniture. Employees were friendly. We bought a bed frame and can’t wait to receive it.
All the employees were friendly and helpful. Prices were better than other furniture stores.
Great sales team, took the time to really work with us, and the delivery guys were amazing, quick, and careful. Everything worked perfectly for us and we love our new bed. Highly recommend Ashley Homestore
The whole experience was good!
Very happy with the staff and delivery guys. They came when they said they would, set up quickly and were just incredibly nice. I recommend Ashley’s furniture absolutely and appreciate the very professional job they all did
To high on their prices, so I went somewhere else
We spent all day in Amarillo, going to every furniture store we could find online looking for a new sectional. Our livingroom will only fit a specific shape and size of couch. Jesse at Ashley HomeStore was super helpful and directed us to what would work for us, he didn't continuously follow us, pushing us but would periodically check in. Ashley HomeStore was the only store we found with something we liked in our budget. Our new sectional got delivered about a week later. They were quick and nice. Asked where we wanted it and had it set up and cleaned the trash in 10 minutes. We willl be shopping here again.
Very helpful staff!!
Rosa was very helpful! Beautiful furniture! Love Ashley’s!
Great help..and got our first new set of couches thanks!!
Rosa is very nice and very helpful
The staff at Ashley’s store in Amarillo are AMAZING!! They made me feel so welcome when I walked up and they answered all of my questions with a very professional response! JT and Ashton that help me figured out everything in a heartbeat! Thank you guys for being so amazing and welcoming! I will definitely be back!
Went to Ashley looking for an anniversary present for my husband and JT was extremely helpful. He was able to answer all my questions and was attentive as possible. He wasnt pushy at all which made me feel comfortable. The rest of the staff was also very nice. I'm excited for the furniture to come in and I'll definitely be back when I need anything else.
They made my purchase fast and easy. They were able to help me with what I was looking. Excellent customer service.
I was in this store over the weekend. Vanessa was on her phone when we came in and didn’t greet us until she noticed we had made our way past some bedroom sets. She smelled a little funny (marijuana) and her eyes were red. We told her we were looking for a sectional and she didn’t show us around. When we had questions she was no where to be found. Finally we crossed over to the other side and she was huddled around the waterfall talking to other sales guys. I had to ask the girl at the front desk for help. We asked her if she knew information about the material of the sectional or anything else about it to get me to buy over the competitors. She didn’t know anything. She basically was an order taker and not a professional furniture sales rep. I took my business over to another furniture retailer. Bought a sectional, bedroom set, and a mattress.
Do not buy from here I bought furniture and a warranty my couch broke a piece of wood on the bottom and they came picked it up two months go by and nothing so I call geuss what they just took it to the warehouse and left it there nothing got fixed and nobody told me nothing
Ashley Furniture was quick to deliver and the guys were prompt to set everything up. They were all professional and friendly.
Great deals and they made it affordable.
I like Ashley but they don't have anything on stack it would be nice to take home what you're buying the same day
I love the setting and set up, your not being hounded by their sales reps, they help you finance your purchase, I would definitely recommend Ashley home store to my family and friends, I have bought my bedroom set first and then my dining room set and finally my living room set and I will go back when I need more furniture for my home, I have had a good experience as I know everyone is different
Very positive shopping experience. The sales lady was not pushy. She did not follow us around the store or hover. She was very easy to work with and was willing to try to get us the best deal possible. If we like the furniture, when we get it in, we will probably use Ashley again.
good service, good prices and nice furniture
It was very pleased with the peiand the service
I really enjoy my furniture now that I have lived in it. Although, I wish my salesperson had been more open and honest with me. I explained that I have children and pets and asked for appropriate material to withstand them. Now that I’ve lived with my furniture for some time I realize that I’m stuck with what I have. I would have gladly upgraded price and quality of the table and living room set I purchased in exchange for longevity. I paid a fortune for items I’m going to have to replace. This was my first time buying any major items and I wish someone would have suggested items appropriate for my home! The items were very nice to begin with and one item cane damaged, but was quickly fixed with no hassle. Good communication from all other departments besides sales.
James at Ashley’s helped us and he was very nice and helpful. We love buying our Furniture from Ashley’s.
We have bought several pieces of furniture from this store!! Love all of them. The staff is very helpful and friendly. Didn’t feel pressured to buy immediately. 5 stars for sure!
My husband and I had a great experience at this Ashley’s furniture. The employee that helped us was informed and able to answer all of our questions without being too pushy. Only reason I take one star off was because I felt like there wasn’t a variety of selections available at the store, but the employee informed us that we could look at the website for additional choices. Overall enjoyed our experience. Would shop here again.
Walked up to an associate, she made eye contact and then spoke to one of her coworkers and they both turned and walked away from me. Didn’t even ask if I needed anything.
Had a great sales experience. Our saleman was very friendly.Will making more purchases in the future
After a long day of looking for furniture, I went to Ashley’s Furniture and David the furniture specialist guided me to find the perfect bed for my son. He was very nice and professional. It was quick, easy and simple. He gave us the best price and his service was exceptional. I highly recommed you as for David!
We had a wonderful experience at Ashley Furniture. We went in knowing exactly what we want and Rosa who helped us before was not available to help us right away. Luckily her manager quickly helped us and put every under her name so she would receive the credit! Cannot wait to get our couch...on a couple more weeks.
Was met by a sales rep jaun I believe told him what we were looking for and was shown a selection of choice and styles of what we wanted when we decided what we wanted he was more then happy to help us and got us a really decent discount will I go back ? Yes would be my answer
Knowledgeable and friendly staff.
The guy who sold us our furniture, made our experience very comfortable. He got us to furnish our entire house at an affordable place! He talked us through any questions we had and informed us much more than we could have imagined to ask!
I decided to give Ashleys in Amarillo, TX a try but person that “helped” us, Vanessa was not experienced in sales at all, first the order was received almost 3 months after purchase and the purchase was paid in full the day of the order, second she placed the wrong order. Will not be purchasing from an ashley store directly ever
Very helpful as far as helping us pick out our table. And very detailed on the break down of the price. Also very understanding of our budget and was not pushy when it came to what we want.
Ashton was amazing and helped me out through so much We are anxiously waiting of my daughters new bedroom sets they couldnt be happier!!!
I needed a mattress and they helped me get it it worked out good can't wait to get it to my house
Nice & friendly staff, would definitely recommend for your furniture needs!
Jorge was friendly, kind, and very professional. I will be returning and letting my friends know...Thank you Ashleys...
Our whole experience with Ashley’s Furniture and staff was pleasant from start to finish. Highly recommend if looking to buy affordable furniture.
Had a great experience here, sales staff were proffessional, friendly and didnt bother you like some stores do. We will definitely be returning customers!
Love your store
👎 Business practices - Policies granddaughter & husband purchasing a bedroom suite, when delivered the headboard was damaged & all the hardware to assemble bed was missing, also the mirror for the dresser. Delivery driver called & office personnel stated if hardware wasn’t at warehouse it would just be sent to their home in 7 - 10 days. Meanwhile granddaughter is in hospital (high risk pregnancy twins) trying to stop labor at 29 weeks. Hardware was sent to house but it was the wrong hardware. ASHLEY offered $75 in store credit but told them if they brought furniture back there would be a 25% restocking fee!! For damaged & incomplete stuff!! All this time they are at hospital trying to keep from having babies too early & having to deal with this too!! Ashley’s customer service practices are horrible & I wouldn’t recommend doing business with them at all!!
I was looking for a new recliner and Ashley has a large selection. The salesman was really helpful in which recliner I picked. Everything from looking for a new recliner to paying for the new recliner was very easy and satisfying.
I had a horrible experience. Thanks to david. He was just aweful to me. Will never go back there again!
I loved my visit. The employee helped me look for the best bedroom set and most definitely help me find the best matress. The ladies at the front desk also were very good help. I was totally satisfied with my visit. Will definitely recommend to my friends and family.
Great experience and awesome prices
We went in looking for a bookshelf, and came away with a whole new living room set! We were offered a deal we just couldn't pass up.
My husband and I We have purchased a new dining table set and a recliner. That purchase was January 17, 2021. We were given a 2 to 6 week delivery. The recliner was delivered on February 25th. The dining set, however, has been delayed twice now with "no guarantees". The people at the store are zero help. Once you make your purchase, you are at the mercy of the ever so friendly custo.er service team in Lubbock. You have to stay on hold at least 45 minutes to be able to talk to someone. They blame the manufacturer every single time. They have a lot of "we can't" statements that amount to nothing other than BS. I asked what our cancellation options are. Ha! We have to pay 25% restock fee first...restock of what?! Supposedly my table isn't even built yet. Then we can only get in-store credit for the rest. As if I would want to purchase something else and have this same issue. They provide you with zero options except to wait and wait and wait some more. I even asked to take the floor model of just the table since our chairs are apparently ready to go. Nope....can't even offer me that! I will NEVER, hear me... NEVER....do business with Ashley Furniture again. I will pay double before I use them again.
Staff was very friendly. Man helping me was friendly and tried to find me everything I had seen online and when it wasn't available he took the time to show me all options and I found the perfect furniture for my new home. Never was I pressured and he answered all questions I had being I have never done this before. I will definitely be going back again.
Shopping for new living room sectional was made easier for me. The person who help me helped me narrow down the style and color of what I wanted. He helped me picture how it would look it my living room.
Great customer service!
My furniture was delivered sooner than expected and the delivery men explained how to break down everything and when I had questions about financing the Ashley employees were able to explain everything
Great customer service and delivery. The guys took the time to make sure everything was setup correctly. Will be purchasing from them again.
The sales people were not pushy. They let us look and when we found what we wanted they were eager to help. They found is the best deals possible.
Great place to shop with beautiful things.
Good salesmanship, delivery service was very good. Highly recommend.
Amazing work
Well, shopping in the store was fine. We knew exactly what furniture we wanted before we went to the store, and we knew exactly what we wanted to pay from seeing the same furniture at a store 9 hours away. They better-than-price matched the other furniture store's prices which made us happy. It is difficult to really rate this experience as we are awaiting the arrival of our furniture in 2 weeks. We also wanted a mattress for our new bed, and their salespeople were very helpful and informative about their mattresses. We believe we are going to love what we picked out; however, as previously mentioned nothing has been delivered yet.
James Smith helped me and was very personable and knowledgeable . I send a big thank to him and the others who helped make my experience with Ashley easy and enjoyable.
Waited several minutes before being assisted. Didn't have item in store that was displayed online. No offer to order online item.
I am a second time furniture buyer from this store.,the sales person was great , not pushy or hovering over you like some stores do.and what makes it even better was that the furniture was very affordable.
Art was our salesman and he was awesome! Very tentative, knowledgeable and made the whole experience great. Was very impressed and felt very well taken care of during the purchasing process.
Great, everything went smooth, recommended.
Super helpful staff! Had a great experience trying to purchase furniture for our home.
Wonderful experience with choosing what fit us best. The delivery was quick and communication to set it up was great.
Our service at Ashley was very nice. We spoke with three employees who explained several brands and we tested each mattress as long as we wanted. Each answered all our questions regarding mattress and we got just what we wanted. Your employees were very nice and helpful. We will continue to shop at Ashley Home Store in the future. Thank you, Jim and Ann Anderson
This store had amazing customer service!
The employees at ashley furniture were helpful and we were able to get a great deal on our new bed set. Way better than some of the competition!
Friendly and big collection to choose from will visit them again
James didnt stalk me and had good information.
The customer service was great and everyone was helpful.
Our sales person was very friendly and helpful! Can’t wait for our purchase to be delivered!
We started buying furniture in 1987 from Ashley when I was stationed in North Carolina while in the US Marines. We still have that furniture. We have moved through out the good ol USA and every Ashley HomeStore we have shopped is always been a very pleasant experience. I would recommend Ashley HomeStore here in Amarillo Texas to every US Veteran and everyone else
Very good service in the bed department. They fit the bed to my needs. The process was a breeze from beginning to end. Also great financing offers.
The salesman was real friendly and let me lay on a few different mattresses and told me the difference in each. I would shop there again! Very pleased with the treatment I received
The initial salesman that I was talking to was very aggressive and helpful in the store. I left and went home to get the numbers off of the furniture I had at home and called him to relay the information to him. He stated he was with a customer and would call me back when he was done. I never heard back from him that day, so I went to the store the next day and dealt with a different salesman and was able to get the item ordered that matched the furniture I already have. So overall a good experience, but really frustrating when a salesman won’t call you back.
We had a very good experience at the Ashley store in Amarillo. David was informative and helpful, and sold us exactly what we needed.
The sales lady that helped me gave me a receipt with the wrong amount charged. I had to go back the next day and had to explain to her that the price on the receipt is wrong. The tag on the table showed it was on sale. I had to explain it to her four times before it clicked. Also while I was there for a dining table they tried to sell us a Temperpedic mattress and bed. The lady said I'll make you a deal and I'll give you the chairs for free. It was going to be about $6000. I said no. I will never purchase from there again. I know salespeople are pushy, but I do not like to be pushed to buy anything. I like to go and look. If I need help I will go look for you
Anthony was our sales man and he did a great job, nice, knowledgeable and took really good care of us!
Was a really pleasant visit and got what we needed
Everyone was very helpful and took care of us quickly.
Everyone is so friendly that helps us.
The sales lady was extremely nice and helpful in meeting our needs.
We called the Ashley store in Amarillo to get some leather couches and David Ramirez the sales person that we talked to was so helpful he found the couches we were looking for he was able to look back at our account and locate them for us and we will get them delivered to us . Very satisfied
Great Customer service! We walked in (wanted to do it ourselves) and didn't find anything on our own and walked out with exactly what we went in for! Thanks Vanessa!
Very good customer service!
James was very helpful in finding a recliner.he was very friendly and attentive to what I was looking for.
Very good service and knowledgeable personnel. LOUIS WAS GREAT !!
Me and my wife went in there already knowing what we wanted.the sales person was attentive at first and once it came to paperwork .she was rushing the whole process and wasnt giving us additional information about the promotion they were having.i felt cheated.
Anthony was great. He came through for us.
Taking your time to compare products.
The staff was all so friendly and had amazing costumer service! We found everything we were looking for and more, definitely recommend!
Customer service did a good job. Ask for Anthony, he did us a great Job!
Rosa was excellent and very helpful!!
Fast and friendly delivery
waited over 6 weeks for 3 bed frames only to be called and told 2 were damaged and one is discontinued the so it couldn't be replaced! and we would have to pick out another one. 🤦♂️ ridiculous!
As we walked in, we were immediately greeted by Rosa. She was extremely nice and very helpful. I would definitely use her help again in the near future with the customer services we receive
My husband and I were very pleased with the service of the staff, as well as the large selection of furniture that Ashley's offered. Our salesman was so friendly and knowledgeable about the furniture. The manager came up to us and conversed with us on a personal level. We thoroughly enjoyed our time there and are pleased with the service.
I had a great experience with Ashley Furniture! I would like to take the time to thank David and Vanessa for helping me get my furniture for my new home. The prices were affordable and I can’t wait for the furniture to get delivered!
(Translated by Google) Good attention, and good quality in all your furniture. (Original) Buena atención, y buena calidad en todos sus muebles.
Anthony the salesman, was very polite, knowledgeable, and professional...he answered all our questions about the furniture and financing.hit him up at the Amarillo Ashley store for your furniture needs..
We enjoyed to visit to Ashley’s Furniture store Dianna Nick name Dee,was so friendly to us and stayed with us and answered all our questions and the store was so clean and arranged beautifully I would sure tell all my relatives and friends to shop there, we are so happy we went there and in future we will continue to shop for furniture and buy furniture there at Ashley’s and I would ask for Dianna .over all it’s the best furniture store I’ve ever shopped. Thank you
I purchase a $6,000 Tempur Pedic adjustable bed about 3 months ago which just stopped working for no apparent reason. When I contacted Ashley Furniture they told me there was nothing that they could do to assist me that I had to contact Tempur Pedic for assistance and that they had no idea what was covered under the manufacturer warranty.
We purchased a TV stand well over 5/6 weeks ago. My experience with the local store was fine and I gave the sales associate high marks on the review. (I now regret it.) On our first visit to the store, Rosa told us our wait time could be two weeks (very clearly stated) as they don&'t warehouse furniture locally in order to keep our costs down. I left to think about it, but did return to make the purchase. My husband said he thought he understood Rosa to say, on this visit, delivery could be 2-8 weeks. I regret purchasing with this store. I have since made several purchases through one of the many online retailers (Birch Lane, Joss & Main, etc.). It&'s no wonder local businesses are closing....furniture delivery wait times are so long. My online purchases have to be assembled, but the quality is good and comparable to my purchase from Ashley&'s, plus, I received my order within 5-7 days. I have since heard terrible stories about this company from my neighbors who have been waiting months for their furniture. Meanwhile, I wait and wonder if I am going to receive my furniture....still about 2 more weeks before reaching the 8 week mark. I wrote this post to warn potential buyers. You might want to think twice before making a purchase from Ashley&'s in Amarillo.
Ashley had the quality furniture and look we wanted at a fair price. Rosa was very helpful getting fixed up with what we went to the store to get. We will shop Ashley’s in the future
Nigel works there and he’s awesome so there’s that
Very professional.
Great furniture, great service, friendly and dependable delivery crew and setup. My experience with Ashley Furniture and the people have been amazing! I will definitely use them again.
This is a horrible place with no integrity. Run don&'t walk run. I purchased furniture from here and paid cash. The sales rep told me 2 weeks for delivery, now come to find out they advised they told me 2 to 6 weeks lies all lies. I have not received my furniture and requested that the cancel my order and they told me they could not and if they did would only credit me 25% and the remaining balance would be store credit. Why on earth would I want to purchase something else when you screwed me on the first deal.
Great people..
DONT WASTE YOUR TIME, MONEY OR SANITY!! Purchased $6600.00 bed. It was delivered to us twice either incomplete or defective. “Customer service” (Lubbock TX), “Melody” argued with me repeatedly about a delivery that was supposedly sent to my home and then told me that a manager could not be reached when I refused to continue to argue with her. The manager onsite (in Amarillo TX) attempted to brush us off multiple times and would not help us resolve our issue. Absolutely dissatisfied with this store. I will NEVER purchase another thing from here.
This store is wonderful! Great service and gave us our space to shop while being available with answers to our questions. Great quality and pricing. We will be back.
Art helped us find great deals and beautiful furniture. He was efficient, kind, and helpful. Great experience.
I recently purchased a vase, the staff was excellent, I recommend Ashley homestore
I really loved the way everyone was so nice in making sure We was finding everything.The manager was helpful in any questions I might have asked.The Store was very clean and beautifully decorated.I like to thank the staff for making Us feel welcome. Thanks, Minnie Skovbo
TJ was very knowledgeable and helpful. The process was very easy for our purchase.
We had a very professional lady sales person. Knowledgeable and the process was smooth. The manager was very nice also.
Was a great buying experience. Got everything I needed and more at a lower price than I found it online! Thanks Ashley HomeStore.
Anthony is the best salesman and is way over qualified. I will use him again.
The service was great! I walked in and out within 20 minutes. The sales staff is so helpful and quick to assist!
Everyone was very helpful and patient. They also took time to make sure we had everything properly ordered.
(Translated by Google) My husband and I like to buy in Ashley furniture because they have very nice furniture and good quality and the workers are very friendly. (Original) A mi y ami esposo nos gusta mucho comprar en Ashley furniture por que tienen muy bonitos muebles y de buena calidad y los trabajadores son muy amables.
Positive environment, very helpful on information, excellent customer service. Sales representative went above expectations on making sure we left with exactly what we were looking for! Will be doing business with again!
(Translated by Google) A very nice experience and very good prices (Original) Una experiencia bien linda y muy buenos precios
Great experience, no pressure or stalking, but good service. Happened to have free delivery tte day I purchased so that was a bonus!
Friendly service and very professional. Was very satisfied with my furniture
been waiting a month for a bed to be delivered...
Very good service, very nice and helpful people. Everything was delivered when they said it would be and in perfect condition. Would recommend
I had n awesome experience at Ashley Homestore. I was helped by 3 great reps and I was able to purchase exactly what I need for my family. My furniture was delivered on time and put together quickly. I will purchasing more later on. I recommend Ashley Furniture to anyone and everyone!!!
David was very patient and helped us find great furniture for our women’s lounge.
My sales agent was knowledgeable, precise in meeting my needs and not pushy. She offered her input in what I needed vs what I could get based on my financial options. I was most pleased and have reccomended her to various acquaintances! I will most certainly continue my relationship with Ashley's! Most satisfied!
I was very satisfied with the service, delivery, price, and quality of the furniture I purchased from Ashley!
Easy! easy! easy!! Everyone was very friendly and helpful! Great experience! And absolutely love our new furniture! Would highly recommend this store to all of my friends and family!
Shopping and buying our new furniture was a joy at Ashley furniture in Amarillo Tx . Will do it again. Thanks Ashley
I had my dresser delivered and delivery was smooth and professional
I bought something off the floor and noticed once I got it home it was broken. I took it back the next day and the salesman told me that I couldn't exchange it, that things that are bought off the floor are sold as is. After questioning for a few minutes he was nice enough to tell me if I could find something else I liked for the same price he would go ahead and let me do that. I was very appreciative.
Very relaxed with no pressure. Got what I wanted. Delivery was a little crazy but It was all worked out with out a hitch. All in all was a good experience
Very reasonable prices and great purchase experience
Great place to shop for furniture!! Great people!
Rosa Ortega was fantastic! She was very professional and helpful. I will definitely ask for her next time I’m in the store. She’s a nice lady. 🙂
Very friendly, and knowledgeable team. Second time buying something from this location. Will continue to shop with them
As soon as I walked in the door I had someone greet me and they helped me find what I was looking for. Very helpful and wonderful customer service.
Rosa helped us with our purchase. She was professional and knowledgeable about the product and services. We would shop here again.
Highly recommend. All associates are very professional and understanding. Will be shopping here again.
My daughter and I went in looking for furniture for a new house. Very nice furniture & GREAT customer service. Anthony helped us a lot; he was very patient and gave us lots of time to look around the store at different options!!
Great service and helpful ways to saves money
Ashely was great about adapting the dining grouping to our needs, adding needed pieces and omitting ones we didn't. Also the delivery date was delayed to accommodate remodel work in the kitchen/dining area. The delivery team was friendly, efficient and ensured that everything was to our satisfaction before leaving.
great customer service
Good
Shopped at Ashley for new mattresses for our split king bed. The salesperson, Adolfo, was extremely professional and knowledgeable. The information he provided was very helpful to us in making our decision.
I would definitely recommend Ashley's Furniture. The customer service was amazing. My daughter loved the bedroom set and is so excited to receive it.
I had the best experience! I was given the space I needed to look around the store and when I had questions their staff was right there to answer all of them!! They made the whole process of visit so smooth and effortless!
las personas que te ayudan y toda la furniture está muy bonito
Very professional and very quick experience.
David was my salemans that assisted me with my purchase. He was super helpful and really listened to the needs I had. After I had left the store after my purchase, I realized that what I had purchase was going to be too big. I called David and he told me to come back to the store. When I arrived at the store, David went above and beyond to help me out. We edited my order and got another beautiful set. I appreciate all the work David did, and will continue to purchase from Ashley because of it! Go check out David at Ashley, he'll take care of you!
Bought bedroom set new kitchen table and new mattress for another room. They called within 30 min to set up delivery this was on Saturday they said they would be able to deliver starting the upcoming Wednesday we opted for Saturday. The scheduled between 8-12am on 11-2-2019 the following Saturday at 4 pm we still had not received anything or a call could not get through to customer service so I made the trip up there. They said we would not get anything today as it was not loaded on the truck they never called to reschedule just told us if we didn’t hear anything by Monday at 3 to call I asked to cancel my order as I never received anything the said the would charge me 25% which is $1000.00 and give me the difference in store credit. I asked to speak to customer service the lady called and was put on hold took my phone number and she said she would call me when she spoke with them, never heard back from her either.
Customer service is amazing. The delivery guys were very polite. One of them accidently broke my path light and he apologized for it. I will definitely purchase more furniture from them when I need it.
Really enjoyed being able to look around with feeling pressured to buy
Fantastic salesperson!!!
(Translated by Google) Do you feel that you bring shade from so much that sellers follow you ... let us buy and choose agusto please (Original) Sientes que traes sombra de tanto que te siguen los vendedores ... dejen comprar y escoger agusto por favor
Quick delivery! Not a scratch on my furniture and was very nice!
Had a great shopping experience was greeted at the door and was taken to the section I needed and found exactly what I needed
JT was very friendly and helpful. Excellent customer service!!
Worst experience ever. All items delivered with first, partial delivery were damaged. Getting the items fixed/replaced was a struggle. Store advertises return/exchange of furniture within 3 days of the customer deciding the are unsatisfied due to personal preference. That statement is not true. The mattress was delivered with a tear, the manager stated we could keep the mattress until another one came in due to moving all of the previous furniture out of the home, hence preparing for the new furniture. While scheduling for the second delivery, the scheduler stated there was no mattress listed on my delivery. She then continued to state that leaving damaged items in the home is not usually policy and it was never notated in their files the conversation we had with the manager. I spent a large amount of money at Ashley's, furnished my entire home through this company, and I don't have a single item that looks or feels brand new, I don't have one item that doesn't have dents scratches or tears. Buying furniture here has been a HUGE MISTAKE.
Salesman, David, was very helpful and knowledgeable about the furniture I purchased. He made the experience very easy and worked with me on every question. My furniture was delivered as scheduled and I received 3 calls after my purchase to make sure everything was going as planned. I would definitely choose Ashley again for my furniture purchase.
Great service, easy shopping and prompt delivery.
Great people and excellent delivery
Friendly quick setup... love my mattress! Plan on getting our living room set here next!
DISSATISFIED...We have furnished three bedrooms, a den, dining room, and our front room twice with Ashley's Furniture in Amarillo. We have always had a good experience while in the store with the sales people. However, their delivery department is less than desirable. You would think that with the tens of thousands of dollars that we have spent there, that we would deserve respect and consideration when it comes to our deliveries. However, this is now the third occasion where our delivery has put us in a bind, and as a customer, we have been let down. Our first experience was with the furniture in our den, they absolutely butchered the chair and a half as they brought it through the door, ripping it at the seams, requiring another piece be ordered, and then a second delivery setup. When we had my teenage daughter's bedroom suite delivered, they completely left the nightstand and the mirror off of the truck, prompting us to have to make a trip to Amarillo (60 mile trip) when those items arrived at the local store. Finally, on our most recent purchase, the dresser which came with the third bedroom set that we have ordered, was not even put on the truck. We were told that it was left at the warehouse because the rails to the drawer were damaged. So now we have to set up ANOTHER second delivery day in order for the dresser to be delivered, or make ANOTHER trip out to Amarillo to pick it up at the local store. Dissatisfied is an understatement.
Sales associate over the phone did not call me back but in store help from others was spot on! I like their trendy styles and designs but unfortunately their furniture quality is inferior to many other furniture stores these days unless you specifically ask to see the high end products and then they are equal.
The sales team was awesome as well as the delivery guys. They were very careful in handling our new furniture. I will definitely recommend their services to friends and family! Awesome!
I am not one to rant on Facebook, but everyone should know that Ashley Homestore in Amarillo is ABSOLUTELY TERRIBLE. This has been the longest 8 weeks of my life. I ordered a sectional couch at the end of August. I had a great salesman, got a great deal, and overall had a great buying experience. The salesman said it would take 3-6 weeks for delivery and provided me with his cell number to text him for updates on the order. A little before the 3 week mark I texted the salesman for an ETA. He replied with something along the lines of “The chase lounger piece has been discontinued and we aren’t going to get it in. Customer service said they already spoke to you about it.” I gave him a call and he offered no apology, just told me to call customer service. I contacted customer service and was told that they did in fact contact me, (which they had not because I never received a call) and they could replace the lounger with a regular recliner or give me store credit…for something that isn’t my fault? That makes a lot of sense, right? Well after contemplating for a few days I decided to go with the regular recliner instead of starting the whole buying process over and fighting to get my money back. Customer service told me that the recliner would be in on 10/4 and then we could set up delivery. 10/4 came and went with no call. I contacted them again to be told that now it would be 10/14. 10/14 came and went with no call. Once again, I contacted customer service to be told that now it will be in on 10/24. At about 1 yesterday afternoon (10/24) I called and was told that it would not be in until 11/1. I demanded that I wanted the sectional today and that I was tired of the runaround, the representative told me she would give me a call back to further assist me..which I knew that meant she wasn’t going to call me back. Later that afternoon I received a call from a different representative to set up delivery for my sectional. I was so confused because two hours earlier the recliner wasn’t in. I questioned her many time and she insisted the recliner was in as of 10/24. I was still wary about this because of all the things they have put me through. My plan was to give them another call this afternoon for delivery confirmation for all pieces of my sectional. Well, I just received a call from customer service to tell me that the recliner is discontinued and that I am not going to get it. How??? How on earth do you make me wait for 8 weeks for two different discontinued pieces?? I am currently waiting to hear back from customer service on the status of my appeal for a full refund. I refuse to accept store credit to this awful store for something that is not my fault. So for anyone still reading..DO NOT shop at Ashley Homestore, it is a total waste of time!!!
My husband and I had a great experience here. We started at Furniture Row but didn’t think there was a good selection. When we stopped here we were greeted immediately by David. He let us walk the store without any pressure and when we were ready to compare the furniture he was right there. Not only was there a great selection but the prices and quality was fantastic. We ended up purchasing a new couch and sofa set that had just been brought in. We can’t wait for it to be delivered just in time for family and Thanksgiving!!
They have a variety of options and styles that fit any budget from high end to low end prices.
Quick delivery service. Beautiful chairs
Great experience at Ashley’s. The salesman was not pushy and did not follow us around the store at all. We got a great deal on the furniture and will look to go back for future purchases
Delivery team was awesome! Friendly, handled my furniture with love as if it was their own!
I had been in contact with a sales rep named Jesse. He gave me his cell phone to assist me with my purchases, so that when we went in we knew exactly what we wanted and budget. The store was spacious and clean. Jesse was very helpful throughout and had a mattress specialist assist us with our mattress purchase. I didnt feel stressed at all, even with 2 little ones with me. Restroom was nice and clean! They kept us a monthly payment budget and got us everything we needed. Love the non-stressful easy going experience I had!
I went to the Ashley home store in Amarillo. I had never bought new furniture before I've always had hand me downs, so I wasn't sure what to expect. The sales associate was so helpful. He helped me find what I was looking for at the best price possible. I will definitely do more business here.
Great Customer Service!!!
A great place to do business. My experience with the representative that helped my husband and I was very pleasant. There was no pressure, abd a genuine willingness to be helpful in evey way. We actually had no intention of buying furniture but just wanted to. look...however we love our new furniture!
I have an excellent customer experience!!
Ashley has a great collection and the prices are reasonable too. When I moved to TX I was struggling to buy furniture online and many packages arrived damaged. Returning heavy furniture is a big hassle. Being able to visit the actual store and making arrangement for shipment (shipment is mostly free) was a great experience. The staff were friendly, helpful and professional. I highly recommend.
Everything I need was in one place and people who help me was very kind and helpful
I love shopping at Ashley furniture HomeStore in Amarillo always get great costumer service and their delivery team is also very good.
I recently had a great experience making a few Christmas purchases for my daughters.
I had the best experience this week With Ashley. I was greeted as soon as I walked in and was helped almost immediately. I did wind up getting 2 new beds and my salesman was amazing. Think I have found my new favorite furniture store!!
Good attitude and good service
Great costumer service!
Rosa was very helpful and patient with my elderly father in helping to find a reclining lift chair.
Awesome help!
Sale handled quickly and efficiently by courteous staff.
It was very easy to make a purchase here. I walked in, was helped right away by a knowledgeable salesman and made a purchase all within a 30 min window. Very pleased!:)
We had a great experience from the time we walked in the door until we made our purchase and walked out.
Worst company ever! We will never do business with them again. We have been lied to and passed around on the phone to many times to count (when they answer and don't just hang up on you). We ordered a bed with them and two days later found it way cheaper on their website. I called the salesman two days after purchasing and he passed the buck onto the customer service department. I have been dealing with them for over a month now. I have proven them wrong and to be liars with the screenshots and their own website wording and to no avail. I was just told by Melanie (a supervisor in the lubbock office) that they are an independent franchise and they don't have to honor any price match or it's free guarantee. That she doesn't care what I do with the bed we ordered or if we never use their store again. Awful customer service, sleazy and shady business. Know one wants to honor what their website states.
The men who assisted me were extremely helpful and were able to address the questions I had.
Very good
good service
Good Customer service and great delivery time. Will go back
Sales personnel were very polite and didn't pressure you into buying anything. They really have some nice furniture and although they told me 2 to 6 weeks to be delivered, I get it Monday.
We were greeted with a smile and received great customer service!
Great experience! Good prices and received our bed & dresser within 2 weeks of ordering.
Shopping at Ashley was a great experience. I would recommend them to my friend.
Delivery was quick and easy, good shopping experience, quality of furniture after a year leaves a little bit to be desired. We have had two drawers have issues.
Great sales team and great furniture for the price. Arrived way ahead of scheduled time.
Great service. Delivered our couch way faster than expected and for free thanks to the Columbus Day sale!
The staff at Ashley Furniture were were kind, helpful without being pushy, and knowledgeable. It was a very good experience.
Great customer service and delivery service!
best sales team ever!!!!!
We were very please with our overall experience with our purchase from Ashley's Home Store. We were able to go in pick out a couch set, fill out the paperwork, and get out of the store in under an hour. The delivery guys were nice, put together the couches, and answered all of my question in regards to the couch functions. Our next purchase will be a new dining room set and we will for sure be purchasing from Ashley's again.
Ashley HomeStore has excellent customer service. I was moving to a different state and I was able to purchase and finance my new furniture over the phone and internet with a sales representative who works in my new city, state. My furniture was delivered and set up within days of my arrival. Convenient!!! The interest free payments were the icing on the top. I love the quality of their furniture!! Ashley is MY furniture store!!
I will never buy from Ashley's Furniture again. When you call no one answers. They delivered only part of my sectional and it will be another two weeks before the rest of it comes in. The recliner won't be here until May... I bought all this in November.
Easiest furniture shopping experience I’ve ever had. Jesse was professional and friendly! We found the exact couch we had in mind within 10 minutes of being in the store and were able to get a fantastic deal. Quick. Easy. Painless. Will be returning for more furniture when needed!
Found a t v stand for a great price after checking multiple stores! Jesse was super nice and helped us through everything!
customer service was great!!! We was there shortly before closing and they were glad to stay and help us with our purchase.
Great experience from the showroom to delivery! Friendly service that got me just what I was looking for in new furniture! Delivery was done quickly and everything looks great in my home! Thank you.
Great customer service and an easy shopping experience. 5 stars
Good selection and good sale staff, made the shopping experience better.
Everyone was very helpful at finding exactly what I needed. Would definitely recommend.
I had bought my couches and just a few months the sofa broke. I called to get it fixed since I had a year warranty. The technician came out and said he would have to take it to get it fixed. I had to schedule them to pick it up and after it being gone for two weeks it came back exactly the same. I talked two 2 customer representatives and both said they would call me back, of course NEVER did. I called the next day and now they are saying it will take two more weeks. I asked for some sort of credit or something since they basically took my sofa and let it sit for TWO weeks! And now they are saying two more weeks! She said she would give $100 store credit which is pointless I am NEVER EVER buying anything else at Ashley's!
Great place to furniture, we gotten our buy sooner than schedule time. Rosa is great sales person.
Very very good sales representative. Only complaint is the furniture had a significant break upon arrival...
Salesman was very helpful. We ended up getting way more than we went in to the store to get but I’m happy with what we got.
Took over a month to get my things. Then to top it off the day they were supposed to deliver they went to the wrong house so had to wait to get rescheduled
Sales were very friendly and not pushy. Very patient while we ran all over the store looking at different pieces.
We were specifically looking for a recliner and had already visited 3 other stores before stopping at Ashley HomeStore. Our Sales Consultant, Ashley, was helpful without being pushy or intrusive. She showed us our options, then gave us some time before coming back and answering any questions or concerns. She then proceeded to give us a great deal on the first recliner that my husband had really been impressed with all day! Great service and extremely personable...would definitely shop there again!
Experience here was okay. Ordered a living room set and bedroom set on labor day. Was delivered 2 weeks later only to have the wrong head board ordered. Had to wait 2 more weeks for the head board spo we could sleep on our bed. Super disappointed.
Initially I was a bit worried about delivery time and the delivery men being able to get my overstuffed couch in an older home . Everything went exceptionally well and I am very pleased with my selection “23 and “21” deserve a 5 star rating for their service .
😍😍😍😍yay !!!! Now just waiting !!!!!
The sales rep was nice, polite and professional. I was in and out in less than an hour.
Sales people were friendly, helpful and knowledgeable. Showed me what I was looking for and didn't push me to purchase something I wasn't looking for.
The sales associate greeted me immediately upon entering the store. I was direct in what I wanted and was looking for, it took all of 5 minutes to locate the couch, pull it up and make the purchase. The only problem I have was that he wasn't a Dallas Cowboy fan. Other than that everything else was perfect. Job well done!!
My husband and I went into look for a new mattress and dresser from the Amarillo. We met Arturo and it was a great experience! There was no pressure and he answered all of our questions thoroughly. We've bought from Ashley before and have always had a great experience! Good quality furniture and a nice shopping experience. We've sent our friend to the Amarillo store. Definitely recommend!
Ashley was very helpful and didn’t stalk me when I was in the store.
Associates are friendly,not pushy and work with you very well! Would highly recommend,would give them a 5 star rating!
(Translated by Google) Very good service (Original) Muy buen servicio
We had a great experience, the staff was very helpful and amazing. We will definitely be shopping there for our future furniture, thank you!
I would not buy from them again. I am telling everyone I know. we spent over 10.000 dollars in this store an the couch we bout did not fit. We have a minimum of room in our house so we measured before we went over there found the couch we liked ask what the measurements are told her we need no more then 87 inches. She said we are good. So now they wont me to pay a restocking fee which is bull s@#& an we only have half a bed still waiting on a call from the MANAGER
We bought a new house and bought all new furniture for our new home. This place has everything!
(Translated by Google) Excelent service (Original) Exelente servicio
The two nice guys that delivered my couch, were Awesome!
Quick service ,sales person was knowledgeable and took care of me and my wife ,very pleased with how soon merchandise arrived, and delivery personnel were prompt and courteous, would recommend Ashley Furniture and use again in future purchases !
Very good at store and delivery areas.
Walked in, and was greeted right away! Super friendly associate, named Art. Took us directly to what we were looking for, was with us even through until the end!! Got a call and found out we were getting our furniture even sooner, so that's a plus!!
Was a great shopping experience. Knowledgeable sales people
Jason my sales person was very professional and got me a great deal! Very pleased with experience.
My sales man Jesse Torres was very helpful, delivery was made easy!
We went for the Labor Day sale and received a great discount on a new sectional. Our sales person was super helpful, yet not annoying or pushy. Delivery was scheduled quicker than I expected and they were communicating with me frequently until my items were delivered. Great experience overall, we will be back for new bedroom furniture soon!
Great experience, purchased a new living room and bedroom suite. Staff was very friendly and helpful. Adolfo was my salesman, he never came off pushy or trying to force sales. He was actually pretty mellow and calm, which helped calm me down.... as it was a big purchase for myself. They even honored the online price I was requesting, and set me up with free delivery. Would highly recommend to family and friends.
Recently purchased a sofa from Ashley furniture. Stopped at the store several times before making a decision. Each time I was greeted by a polite sales associate but was allowed to browse without being followed. Associates were available to answer questions as needed. The associates were helpful yet not pushy. A very nice shopping experience.
Great customer service!
After spending 2 hours for the sales people to write up the sale correctly,I decided to leave. They told me they would give me a 55 inch curve screen TV. I have been waiting for almost 3 months and still getting the run around about the TV. They change the story each time I call.
Very helpful and very good at explaining and understanding what i was looking for. From, Candelario Campa
JT was very nice gave let us know where everything was and what promotions were going on. Gave us our space to just shop and look. We found what we wanted but wanted to think about it and discuss things over night and they didn’t pressure us into buying that night. Over all one of the best experiences I’ve had buying furniture.
Friendly staff, made buying my dinning room table such an easy process!!
The sales person were very helpful.
Great service! Big selection.
We had wonderful service at Ashley's. We are replacing our current Ashley's sectional with a full living room suite. We went back to Ashley's because of the quality of our current sectional and the fact that the durability and because their furniture is easy to clean. Our future furniture buying will be be with Ashley's
Purchased a TV through Ashley Furniture 8 weeks ago. And I still have not received the TV. Customer service is ABSOLUTELY ZERO help. Even after 8 weeks they tell me they have no idea IF and WHEN I will receive the product I bought. When I asked for my money back so I could just go buy the TV from Walmart, or Best Buy, or literally any other company that cares about their customers. I was told no refunds or returns. How is it a return if I never got my product. If you buy from Ashley prepare to be in the dark about whatever you bought. and good luck recieving it! Edit: To the owner, Yes you do sell TV’s, you sold me a 65” Inch TV as apart of your July 4th Door Buster sales. A TV I bought by itself over 8 weeks ago and still have not heard a think about.
Bought furniture for the 1st time at Ashley home store and the costumer service was amazing. They took their time and gave us our space to look around. We had 2 salesman help us and one was translating the stuff my husband didn't quite understand and the other one help with paperwork and he showed me around. Thank you for taking your time with both of us.. And well walked in there for a bed and walked out with a bed, mattress and living room set 😊 they have a variety of furniture. Just bought our furniture friday so havent received it yet, cant wait to do so.
Excellent sales for Labor day. Must see!
Sales said Friday, so went Friday and they said well it’s really Monday. I don’t have time Monday and asked if I could buy it now and was said no. Their loss I was going to spend about $2,000 dollars and now I’m going somewhere else. Manager was a jerk too
I was helped promptly, and was given answers to every question I had. Prices were great and everyone was friendly
was great while looking around she checked with me we talked and I bought it was quick paperwork. Been with Ashley 13 years great products
Worked with Jesse. Great guy. Smooth experience. 👍🏻
Rosa was extremely helpful and fun to work with. She was very patient as I went back and forth across the showroom comparing my favorite couches and offered practical advice. Overall a very positive experience and we got an awesome living room set at the end of it.
Had the help I needed it! Love my furniture. great customer service!
We were greeted by Ashley, she was very friendly and super helpful. Wasn't pushy, but still full of tons of useful information. Only negative thing I have to say would be that the manager was WAYY too pushy and began to speak with a slightly condescending overtone when I said I didn't want to buy today. Overall pleasant experience. Will definitely be going back to Ashley in the future.
Anthony did a great job helping us find our new furniture. He we very professional and courteous. Highly recommended. Price and service were top notch.
The store team was very helpful and friendly.
****Updated Review**** I Never was sent the part they stated they were going to send. Highly disappointed! I have ordered a sofa and Loveseat and from Ashley home store and delivery team and sales memeber was amazing but the material of couch is very thin and ripped upon delivery! The customer service stated they will be shipping a new piece out and will get the furniture repaired asap. I trust this task will be completed promptly!
The customer service at Ashley Furniture was outstanding, and the employees were very helpful. They made sure to help me get the exact sofa and bed frame I needed, while explaining it all and reviewing everything. I will definitely be back for more furniture in the future.
Everyone in the store made our experience absolutely wonderful. Was able to get everything my family needed to start our home.
The people who came to set up the dresser I ordered was fast and efficient. They did a good job communicating they would be coming a certain day and then called the day before as a reminder and about 30 minutes before they arrived.
We got a good deal on several pieces of good quality furniture. The only criticism would be we were told we would have our furniture delivered in a week or 2 but it took 4-5 weeks to get everything.
Rosa was very helpful and gave us all the answers we needed. We loved the set up in the store, and easily picked a sectional.
Huge variety of couches with clean and sleek staging. Tim helped us look around and get a new living room set. Definitely coming by again if we want new furniture.
They people were so nice and helpful.
Loved this store! Great service and never felt like we were being sold or harrassed. Definately will be going back.
Customer Service was great, and the workers were very helpful in answering all questions we had while were searching for a sectional.
We had a great experience. Arturo was very knowledgeable and helpful!
Great experience at this Ashley store the employees were prompt but not overwhelming very helpful and pointed me in the right direction of what I was looking for excited about my purchase great overall experience will be back soon.
There service is horrible, we bought bed room more than month and nine days and every time I called them they tell me different date(for the delivery), i almost beg them for the mattress because we were sleep on the floor, and they delivered only the mattress and some other part of the bedroom, last time I called them yesterday they said by the end of this month!!! More than 6 weeks! And they might bring it or might change the date again!!
Night tables (both of them) arrived with a wobble so I had to put shims under the leg of brand new furniture, someone really like wood at the store because 97% of items in store is the fake wood patterns so it took me forever to find something that wasn't which happened to be on my way out of the store. Delivery was fast and the guys did a great job, but the sales staff mimics a car lot because you will get hounded until you buy something and that's the last time you hear from them.
Our salesman was so nice and helpful! Made our purchase so much nicer!
Very good service! Fast and successful delivery.
They were great to work with. From the initial visit to the store, where the sales associate answered all questions that i had and worked with me to get the exact pieces that i wanted .... to the delivery where everything showed up in perfect condition. Everything worked out perfectly and i am extremely happy with the bedroom set.
Very helpful and great deals
Fast and awesome delivery. Beautiful furniture!
I purchased a TV stand with fireplace and a chair side table to match on 5/27/2019, three weeks later received the furniture. The table was damaged so I declined it and signed for TV stand, after the delivery guys left I was hooking up speakers and other components when I noticed it to was damaged, less than 20 minutes I was at the store. The sales person told me that a service tech would have to come look at it and see if it could be fixed, they would not agree to exchange it. After another week the tech came out and said he was going to order the parts to fix it and would call when they came in, another two weeks goes by and no call, finally get a call and they were going to exchange it. After almost 10 weeks the replacement furniture is delivered on 7/31/2019 and they were also damaged, the table was the same table I declined on the first delivery, the process starts all over again. Lucky for me Ashley had a special 90 day same as cash deal when I purchased the furniture and the finance company is going to return it for me. I have never had such poor customer service from any other company. Stay away from this furniture company,
Great customer service, found exactly what me and my family wanted!
Anthony is the best! If you're looking for new furniture or a mattress, go see Anthony at Ashley HomeStore! He was very through, polite, and wasn't pushy. He allowed my wife and I to shop at our own pace while still making himself available for questions.
Very good service considerate and good prices recommend to anyone
Had just what I was looking for, quality, style, and prompt service.
Awesome service! My lady, Rosa was very nice & helpful. Helped me understand things I wasn’t understanding! Everyone was very nice! I’ll definitely be back to shop for more furniture!!
Loved the way they handles everything! And made sure I left with what I came in to get! They will work with you on any circumstances! Defenintly going back!
great delivery service, great sales staff. we received our couches before the anticipated time, we love the actual store the furniture is beautiful.
Lead you on and throw you out
Good place to shop, very courteous attentive all things explained well.
I wish I would have read the bad reviews before I paid cash for mine. I bought on Memorial Day. A couch, oversize chair with ottoman and a TV stand. I checked on this and they said August!!! If I'd have known it would be that long I would never ha e purchased. Told them to cancel then customer service said oh they have them coming in on June 29th. Called today and now say couch is end of July and no idea on chair! Can't even tell you the truth. 25 % fee for cancelling and then only store credit. I will never shop here or recommend anyone to buy here.
Worst customer service and false promises. I would not recommend anyone buying anything from here.
Very nice and attentive. People were very polite and helpful as well. I would definitely recommend them to anyone
The furniture was beautiful and the delivery men were quick and efficient. I had to work later that day, so they worked with me on being the last stop! It was greatly appreciated to have my furniture sooner!!
Very professional and beautiful furniture. I would highly recommend using them.
It took a few weeks to get it but we are very happy with our new couch. It really completes our living room
If I could give a no star I would. I have now spent over ten grand with this company. I ordered a bed over a month ago for our wedding to accommodate people staying at our house. I was told it should only take a week or so. We are now at a month and still nothing. They won’t let you get a refund. When you call they say they have six weeks. They never went over any of that with us. Last time, I did no interest on my last furniture. I set it up as auto draft, after my last payment , I apparently still owed $59 and they charged me for interest for a year. I fought and fought and couldn’t get them to remove it. Make sure you pay the full amount. They do not draft or set the Payment up to pay the full amount. It’s a scam to collect the interest. Just be careful with this company. They do not care about customer service.
Always best values in town.makes changing furniture more often.
We love the coffee and end table we purchased, so much storage and the colors are beautiful.. the top pulls up to act like a writing or eating table while sitting on the couch. Couldn’t be more pleased. Also the king adjustable base we purchased with our mattress lights up, vibrates and has adjustable head and feet.. talk about spoiled. The cordless remote works perfectly. Would definitely purchase these again. And our buying experience was the best we’ve ever had with a straight to the point honest salesman named Scott who gave us the best prices at the Ammarillo, TX Location. The only thing I would change is getting these things delivered sooner! But patience is a virtue and some things are worth the long wait.
If your in a big hurry to get some furniture don’t get them from here! I’ve been having to sit in a lawn chair since 4/13/19. Two months now!! Been pushed out till 6/18/19.
Absolutely despicable! We bought a sofa and a loveseat. We weren't super happy with the quality (Read: The furniture here is expensive junk) but needed a sofa and loveseat. We were told we were getting the Memorial Day sale price, which ended up being a lie. We were also told that, within 30 days, if the price dropped we simply had to call and we would be refunded the difference... also a lie. The sofa was delivered damaged, but on the bottom, and so I didn't notice it right away. It took them about 3 weeks to finally get it fixed, along with 9 phone calls (good luck getting ahold of customer service and DO NOT hit 1 to leave a message, you will be hung up on). Ultimately we were told that they refuse to refund the difference on the sofa but were doing it for the loveseat... also a lie, that never happened. We were asked for proof of the price difference, which I provided (I took screen shots of the website), still was denied and lied to. I was asked who I spoke to at the store, and I provided that information, and still was lied to. I have never dealt with such a dishonest, conniving business in my entire life and I have bought goods from street merchants in Afghanistan! They lied to us so many times that I will never, ever buy anything from these crooks ever again. AVOID AT ALL COSTS!
The salesperson and delivery team were top notch! So happy with our purchase!
Absolutely despicable! We bought a sofa and a loveseat. We weren&'t super happy with the quality (Read: The furniture here is expensive junk) but needed a sofa and loveseat. We were told we were getting the Memorial Day sale price, which ended up being a lie. We were also told that, within 30 days, if the price dropped we simply had to call and we would be refunded the difference... also a lie. The sofa was delivered damaged, but on the bottom, and so I didn&'t notice it right away. It took them about 3 weeks to finally get it fixed, along with 9 phone calls (good luck getting ahold of customer service and DO NOT hit 1 to leave a message, you will be hung up on). Ultimately we were told that they refuse to refund the difference on the sofa but were doing it for the loveseat... also a lie, that never happened. We were asked for proof of the price difference, which I provided (I took screen shots of the website), still was denied and lied to. I was asked who I spoke to at the store, and I provided that information, and still was lied to. I have never dealt with such a dishonest, conniving business in my entire life and I have bought goods from street merchants in Afghanistan! They lied to us so many times that I will never, ever buy anything from these crooks ever again. Look at the other reviews, they&'re atrocious and should serve as a warning to you. AVOID AT ALL COSTS!
My husband and I went to look around the couches with my brother since he was getting new ones but we ended up getting a king bedroom set and also a mattress, the deals where just too good to pass we also got a 65” smart tv free with the mattress.
Such a nice store with employees that go above and beyond. Not only was our in store experience amazing but so was delivery and set up!
(Translated by Google) Bad service took more than a month to get my furniture and one is of different color (Original) Pésimo servicio tardaron más de un mes en llegar mis muebles y uno es de diferente color
My husband and I were looking for a new bed and we found one that we really liked but it was just a little bit outside of our budget. The staff at Ashley was willing to work around our budget and they delivered the bed and put it together for us! Very impressed with the delivery drivers. They were professional, fast, and punctual! They arrived exactly when they said they would, didn't leave a mess and were in and out in 10 minutes! Very happy customer!
Salesperson, Anthony, was very pleasant, patient, and attentive. He worked with me until I found exactly what I was looking for. The delivery team was perfect. Couldn't ask for a better experience. Thank you Ashley
Seven and a half weeks since we ordered two recliners and every time we have called the store, we receive a different story about these two chairs. Opened three different cases with their “customer service” online and no response even though they claim you will be contacted within 24 hours. I am at the point that I just want my money back but have no doubt that will be a “head banging the wall” ordeal as well. Never again!!! Update; two hours after posting the review above, received a call stating that we would receive a call to schedule a delivery on Saturday. We received that call, scheduled us for today. We stayed home all day waiting at at 6:15 this evening contacted the Amarillo store only to be told they had no record of a delivery for us. Called the Lubbock store and was told the same thing. This is a nightmare, pure and simple. Spoke to both Amarillo and Lubbock and since they can’t figure anything out, they assured us they would call today. That was another lie. My wife went up to the Amarillo store to get a refund and was told they couldn’t do that and if they did, there would be a 25% restocking fee. A restocking fee for chairs that can’t even be found. The nightmare continues. Their customer service told us that we would have to deal with the store itself. Tried that! Will see where this goes, but no doubt, not going to be an easy road! Two days later, no calls back to us from anyone. Case opened with the BBB. More cases opened with their customer care people. No furniture is worth this nightmare.
If i could give no stars i would. I bought a dinning set april 12th and still have not received it. I was called and they told me it came in but they sent it back because it was damaged. Then they told me they had to wait because it was on back order. Then i was told that it would be in on the 23rd of may and they would call me the week before to schedule the delivery date. As it approches the 18th i still havent heard from them about setting up for delivery....sooo i called...and they told me the day it should be sent to the store is the 27th of may. I was like what happend to the 23rd?? They were like there were set backs... wow really how many times are you going to hange my date plus the 27th is memorial day i doubt any shipment is. Coming in nor will you be delivering!! All i know is if i still have no dinning set by the end of may i want my money back. And i will never order anything from Ashley furniture in Amarillo again. I could be understanding if you attempted to make contact with me and explain the situation. But u cant even do that.
Entire process was super easy! They took care of us in the store quickly and efficiently and delivery was fast and punctual. Couldn’t have asked for a better overall buy!
Table was delivered and it was just how I expected it! Love it! Thanks!!!!
Very helpful and for it set up very fast
They are awesome!!
Great service! Will come here again!
This was my first experience with Ashley Home Store. I’m very pleased with the entire process. The Amarillo store manager greeted me at the door. I was allowed to look around at my leisure. When I found what I wanted a sales person was right there to assist. The furniture was delivered within a week by two very nice and professional men. I love my sofa and chair.
GREAT
The two representatives of Ashley‘s furniture who delivered our new furniture was very polite and courteous and did everything that was expected of them. Overall I think they both went above and beyond their job of duty
Honestly, Ashley would get NO stars if that was a choice!! I had purchased some of their cheap quality particle board furniture several years ago while living in the Midwest. A whole apartment full of furniture and over half was damaged on receipt!! I blame most of this on the poorly trained delivery team, since other items I have had shipped directly were undamaged. It is AMAZING how something can survive a trip from Vietnam, and be damaged going from one end of town to the other!!But, that is not my current issue with Ashley, as I have several. The &"cheap quality&" goes without saying. The poorly trained or inept delivery guys would depend on the location, though there seem to be a number of complaints about the furniture being damaged during delivery pretty much everywhere you look.My current issue stems from an order for a couch and loveseat, placed around the first week of April. I waited weeks to hear from anyone about delivery. I made multiple calls to their customer service department trying to set up a delivery and then made attempts via email. I would literally sir for 30 plus minutes and no one would pick up. I finally gave up and sent them an email to just cancel the order. Nearly a month later, I hear from someone named Kimberly who wants to set up delivery. WTH??? I told her I had already cancelled this order and made other arrangements. I was in the midst of a cross country move and certainly wasn&'t going to deal with Ashley at that point. She informed me she could not cancel the order, but would pass it along to her manager to do so. I was made to believe this issue was resolved.Fast forward to yesterday, I get an email from Ashley sales stating they are charging my Synchrony card for the $1900 for the sofa and liveseat. WTH??? I contacted my credit card company and reported the fraudulent charge and closed the account, but now have another nightmare to deal with while trying to get settled. When does it end?? Their furniture may &"look nice&", but it isn&'t quality and it certainly doesn&'t travel well. Their customer service is NON-existent, and they have now stepped over the line and committed fraud by charging my credit card for items I never received.Do yourself a BIG favor and steer clear!!Fast forward to
Second purchase with Ashley's. Amazing company. Amazing staff. Will be back next week to get more furniture.
Everyone was super friendly and helpful when I went to pick out my sectional!! Also had the BEST delivery drivers! 10/10 would recommend to my family and friends
The service was amazing and well caring for their customers and made us feel welcome and helped however they could
Friendly employees that made our search for a couch effortless. Delivery was quick!
Rosa helped me pick out the perfect sofa and made sure it was delivered in a timely manner, since i was from out of state. When it was delivered, the delivery men were fast, efficient, even chatted it up with me. The sofa arrived in perfect condition. Id recommend Ashley Furniture to anyone.
Salesman was nice, bought a dresser, he advised I’d receive a call in a few weeks to schedule delivery, didn’t receive a call, I called and the lady said ‘we can schedule delivery, is Thursday good’, I said what time, she said she couldn’t tell me when, we’ll call 30 minutes out, but if no one is there when we come, we’ll charge you for RE-scheduling fee, not sure how I’m supposed to know if Thursday is a good day when I have NO idea what time on Thursday? Delivery man was very nice and helpful AND actually called me about an hour out.
We had great service. There was a mistake in the order but customer service was quick to correct the mistake and get our product to us.
Amazing
Awesome in store customer service as well as delivery service. Will use for future purchases
The delivery team was awesome, and got my furniture set up quickly!!
My husband and I were wanting to just look at couches to purchase in the future, but we ended up purchasing a beautiful sectional and a ergonomic bed base. They worked with us to get payments to fit within our budget. The best part was that they were attentive, but gave us our space to shop around.
Ashley Home store treated us good and with respect and showed us around the store and the delivery men were respectful and curtius and did a good job
My parents purchased some sofas on President's day and were told it would take 2-4 weeks for delivery by the salesman, when signing the contract my mom noticed it said 4-6 weeks she asked them about it they said that was just in case it took a little longer. I ordered furniture from Bob Mills the same day an I've had my furniture for over a month and my parents have yet to recieve their furniture when they call the store they get the run around and they have already made two payments and no furniture. WE WILL NEVER AGAIN BUY ANYTHING FROM THIS STORE!!!
We purchased a sectional from Ashley furniture. Our experience was great from our sales lady Rosa all the way to the delivery team. It was seamless and hassle free. Our sectional is perfect and we look forward to enjoying it for years to come.
My wife and I paid cash for a couch and love seat. The salesman said he would call on Wednesday, bought on Sunday, and let us know probable expected delivery date. No call and could not get him on his direct number he gave us. We drove back down to the store on Sunday again, found salesman, he blew us off about not calling or answering his phone. He did look up the proposed delivery date. We asked him about the batteries to the furniture, he said they would be delivered with furniture. We asked him about our 75 dollar gas card we were to get. He again said it would be delivered with furniture. The good news was that furniture was delivered several days earlier than projected. Bad news, no batteries. Called customer service. They told us after talking to our salesman, that we could drive to store again and pick up the batteries, that will make third trip. Wife is suppose to attempt picking up batteries today. GOOD LUCK to her. Customer service said our 75 dollar gas card would be sent to us on email, still WAITING......... Delivery guys were great. Furniture excellent.
I have purchased several items from here and I have no complaints, I had a couch delivered Wed and the guys were fast and had it set it up in no time.
Pleased with the merchandise that we purchased don't like the fact that it takes so long to receive items and all items aren't delivered at once
My son spun and won a 50 dollar gas card and we didn't receive it other than that delivery was smooth
Delivery was super quick and they paid me to give them a 5 star review.
I had a great experience with Ashley's Furniture! The people in the store are friendly and helpful. I bought 2 rooms of furniture and it is all very nicely made. The men who delivered everything were all super nice and respectful ! I would recommend Ashley's to everybody.
Stop by to look around and appeared that I was being attacked at the door by employees and an unwelcome face was given when i told them that all I was doing was browsing. .
Great service and delivery
When I received my orders will review
The Zardoni Sofa is perfect mid century modern seating. It is comfortable and a great size for an apartment. Delivery was quick and the people were very friendly.
Got our couch today and love it
Very bad experience! I ordered a kitchen table and an accent table on 1/20/2019. The sales lady told me it would be delivered between 4 to 8 weeks. I had to call them to ask where my things were and some man said he could take a message and that they would call me back the very next day. No one ever called me back. I had to call them AGAIN just to find out that i was never called back because whoever it was who was going to call me back has not been there in 2 days? And now they are saying all of the pieces won't be in until April 18th. I am beyond mad. I will never order anything from Ashleys Furniture in Amarillo Tx ever again! I do no recommend them! Spend your money at another furniture store! Lesson learned the hard way.
The delivery guys were wonderful!
Table was broken within 72 hour no-hassle return. Set appointment to have it looked at, and the guy never showed up. Tried again, now we are outside the 72 hour period. Went through the customer care plan people (paid extra for that). So they do some paperwork and send that to the same people who never showed up in the first place!!!! 14 no show appointments and 10 months later, still have a broken table.
We purchased a table set and chairs from Ashley HomeStore. The table was damaged within the 72 hour no-hassle return period. The technician who was scheduled to show up never did. Called back twice. Same thing. Passed the 72 hour mark. Had to now deal with customer care plan we paid extra to have. So they basically fill out paperwork and send it to the same scheduler people at the HomeStore who never showed up. 14 missed appointments (over 10 mo period) later, we still have a damaged table and another appointment. Wonder if they&'ll show up this time!?!? Not holding my breath....
The saleslady was so nice and very professional.
great service, worked with us and gave us a great deal on our items
Salesman took care of us. Reason for 4 stars, and not 5 is the amount of time it took to do the paperwork.
They were quick and efficient. The furniture was beautiful. But they blocked off my dresser without letting me clean it out and before saying anything to me and didnt get the furniture even with the dresser or wall..
They helped me pick out my furniture and when it was time to get it delivered they were excellent
Everyone was very helpful and they helped me find exactly what I was looking for.
After buying my furniture, the delivery was fast and in the time they said. I am very satisfied and loving my new furniture. Definitely going back in the future
Ashley helped us and was the perfect blend of helpful and giving us space to look! Super friendly and helpful!!
not a good experience and i will not be back to this store.
I know people make mistakes and I always give companies a chance to fix what happened. BUT I literally have no clue what else to do! I was charged twice for furniture that we purchased! We used an Ashley’s credit card. I have talked to so many people (including the manager of the local store and multiple employees of the local store, customer service, and synchrony) and nothing ever happened! This purchase was made at the end of October. I was told multiple times that “it would be taken care of”! My credit card has been sitting at 3000 OVER my credit limit for 4 months! I have had to make 500 (they are normally 300 max) minimum payments just so I don’t get charged and hurt my credit score! We have bought multiple pieces of furniture there and the associates on the floor have always been amazing, but I will never shop there again. This should have been taken care of right when it happened. Somehow I am going to have to figure out how to go above Ashley’s and synchrony to get this resolved!
Bought beds for myself and my daughters in 2017. Expierence in the store was good. However, not even 2 years after my purchace the foundations are creaking like an old stair case. Called customer service and was basically told that they won't do anything and that I would have to buy new ones. Um........what! So, I wasted a lot of money with this purchace and will be taking my business else where from now. Don't waste your money on their products! Now I get to spend even more to fix their bad foundations! Very frustrated!!
Sales man was rude and left us 😡
Great prices and customer service is awesome
Had a great delivery and shopping experience, I've outfitted my entire new home with furnishings from Ashley's
Very dissappointed. I was told by the sales person that helped me, that the total would be 4,327.74. This would be payed over a 48 months time at 97.00 a month with no interest. Also because she and her manager wanted me to buy so badly, the manager said we can give free ottomam that's 199.00 value and free delivery and set up. So I went back the next following weekend but before I went I asked can I get the same deal? I was told yes, so when I got there they said it 4,637.00. I was also told They can't offer the deal I was already told because my credit. But thats not what the lady had said last time I was there. So now the deal was 3,000.00 credit through a credit card company, which doesn't cover the whole amount. Im supposed to pay 120.00 a month and only 6 months no intrest. Then the remaining balance pay the Ashley store, but I only have 60 days to pay in full or I have to pay intrest. Also the difference in the 4,327.74 and the bigger amount, the manager nor the sales person didn't mention insurance for couch and a cover forthe matress that I have to buy. So to sum it up, they tell u no intrest and throw in all kinds of free stuff. But then when it comes down to it and it's time to pay its a while nother story. Now their telling me i don't get my stuff till I pay the store in full and I only have 60 days before they add intrest. I can't cancel the order cause Ashley furniture said I'll have to pay back 3,000.00 to the card even though I didn't get the bed and I'll have to pay Ashley a 25% restock fee. Even though I never will get the items. So don't go to Ashley furniture.
Rosa Ortega is of great assistance is buying our stuff from Ashley’s.
They had what I wanted and even entered me in a ATV contest and where very patient with me looking to see what I really wanted. Art was an awsome salesman
Worst experience I ever had. Problems with delivery, problems with furniture when we finally got it, and to add insult to injury, got a $200 in store credit because of all the problems we had we aren't allowed to use. Doubt I'll ever step into the Amarillo Tx Ashley store again. Can't even get a response from their Corporate Office. May just find another store to shop.
Everyone was very nice and helpful at the store and we got some great deals! The delivery people were also great, they arrived at the time they said and were surprisingly quick at assembling the furniture we got. They also gave their input on how they thought the furniture would fit best and I found that very helpful. I would definitely shop here again.
Rosa O. was very polite and helpful in what we wanted. She gave us prompt customer service. She is awesome!
ASHLEY'S FURNITURE STORE THEY CHARGE A LOT FOR THE BEDS WHEN YOU BUY YOU GET POOR QUALITY I DON'T LAST MORE THAN SIX MONTHS BEFORE IT HAS A HOLE ON THE SIDE OF THE BED NO WAS WORN DOWN THEY DO NOT HOW TO KEEP THERE WARD. THEY USED TO HAVE GOOD QUALITY MATTRESSES AND FURNITURE THE MATTRESS IS WENT TO HELL CRISIS DIDN'T GO LOWER THEY WENT HIGHERYOU PAY A FORTUNE FOR A MATTRESS YOU THINK YOU SHOULD GET AT LEAST TWO TO THREE YEARS OF GOOD LIFE OUT OF THE MATTRESS NOT WITH ASHLEY'S FURNITURE STORE YOU GET LESS THAN 6 MONTHS THEN YOU HAVE A PROBLEM WITH ONE OF THE SIDESTHEY HAVE TO COME OUT AND LOOK AT THE MATTRESSES AND TAKEN DO A STRING TEST ANGELA LEVEL IF THERE'S ANY STAINS ON THE MATTRESS NOT ON THE TOP BUT THAT'S A SMALL STAIN ON THE BOTTOM THEN THEY CAN'T HELP YOU THIS IS MY QUESTION FOR YOU PEOPLE OUT THERE WHAT IS ASHLEY FURNITURE DO TAKE YOUR OLD MATTRESSES AND RESELL THEM THEY WON'T GIVE YOU YOUR MONEY BACK IF YOU HAVE A PROBLEM WITH YOUR PRODUCT BECAUSE IT'S AGAINST THEIR POLICY BUT THEY LIKE TAKING A LOT OF MONEY OUT OF PEOPLE'S POCKETS I BOUGHT ONE AND MATTRESS FROM THEM WITHIN SIX MONTHS I HAD A PROBLEM WITH IT WASN'T HAPPY AND TOLD THEM ABOUT IT AND TOLD HIM I WANTED MY MONEY BACK THEY SAID NO TELL ME TO GO TO AMARILLO AND LOOK AT ANOTHER MATTRESS GOING DOWN THERE AND LOOKED AT ONE SUPPOSED TO BE FOR BIG PEOPLE LIKE ME THAT COST $1,300 I WAS TOLD THAT I DID WE DIDN'T HAVE TO PAY SHIPPING TO GET THE MATTRESS TO THE HOUSE X V THAT WAS A LIE TURNED OUT THAT WAS A LIEWE HAD TO PAY SHIPPING $299 TO GET THE MATTRESS TO THE HOUSE THEN THEY CALL AND TELL ME THAT I CAN'T HAVE THE BED UNTIL SEPTEMBER WE DIDN'T GET TO BED UNTILIT'S AUGUST END OF AUGUST ME BEFORE THEY CAN DELIVER THAT I HAVE TO TAKE AND PAY EXTRA FOR THE SHIPPINGWHICH I ALREADY PAID FOR WHENEVER I WAS AT THE STORE AND BOUGHT THE MATTRESS AGAIN THE ONE ALL PEOPLE OUT THERE DON'T MESS WITH ASHLEY'S UNLESS YOU WANT TO GET RIPPED OFF CUZ THEY RIP ME OFF THE RIP YOU OFF TO GOOD DAY.
Nice envieoment
Great customer service!
Great stuff. Every budget. Great staff. Will return for the rest soon!
Another conniving furniture store. The commercials tell you one thing and then when you get there they try changing and mixing the words
Great experience, great service and salesman Jesse was awesome
Always a great experience shopping at Ashley Furniture. Been shopping here for 20+ years. Love it!!! Our sales lady (Rosa) is AWESOME!!! Got my most recent purchase delivered. Everything was perfect. Delivery guys set up everything how I asked and they were very professional!!!
I love ashley furniture, there is a great variety of bedroom sets to choose from, I was very happy with my purchase, many thanks to Rosa and Barbara Reyes for their good attention
Best experience from Amie! The customer service exceeded our expectations, she was very informative and made us feel comfortable!
I originally ordered a couch for my new place but it wouldn't fit in the door (it's a little place lol)so I had to go back and rethink things and everyone was very helpful at the store and I ended up getting a bed and a recliner which was perfect and the delivery team was also very professional I would highly recommend Ashley's to all my friends
Hi my name is Dolores Lopez.I walked in to Ashley's Furniture and was greeted by a well dressed, big smiled, and friendly sales representative who was very knowledgeable about the items i was interested in. His salesmanship was so pleasant and attentive to my every question. I was very pleased with the whole experience. I will certainly be back to purchase the items i looked at as long as i can get the same sales representative, Tyler Hickman. I would like to thank him for doing such a great job on knowing his product knowledge on everything i wanted. You are surely an asset to Ashley's Furniture Store. And I will certainly be back to purchase my next pieces of furniture. Thank you and have a blessed day. I also wanted to thank Barbara Reyes for allowing customers to give reviews on great, hard working employees of Ashley Furniture in Amarillo Texas and hope they will be rewarded in some way. Thank you Barbara Reyes! A very satisfied customer, Dolores Lopez
Excellent service! Always happy with the prices!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
