Ashley Store Amarillo, TX

Jay was the absolute best. Took his time showing us around and explaining everything well. Jay for president

Our visit to the Amarillo Ashley store was a complete success thanks to the wonderful associate Rosa. Rosa was so very helpful. She showed my wife and I several mattresses and explain the construction of each one to us! We have not had such a great furniture shopping experience ever.

Large selection of furniture. No pushy salesman they just let me browse around.

Wonderful experience, Tyler met us as we walked in and took care of us from one end of the store to the other, also was very impressed with the manager as he took care of an upset customer during our time there, was an all around great experience

Tyler met us when we walked in, we very much enjoyed his hospitality and knowledge, I was very impressed with him, and the store manager as he very calmly handled an upset customer while we were there, it was a very pleasant experience,

My furniture is damaged promised to be there a certain day never showed up even though it was at the store.

Great customer service.

Thank you Rosa for helping us with are furniture we just got them and we really love them thank you so much for your help and your understanding for canceling our first deliver date but we got them today if you need any furniture go and see Rosa she is a very good seller and a very patient with her clients thank you Ruben and Carmen L.

The staff at Ashley, Both Dustin and my sales representative were both very professional and very helpful in getting me the couch that I wanted to have put in my next apartment. The good stops there, as I ordered a clearance piece however I had it scheduled to be delivered to my apartment on my day off from work, and that was not able to be met. I worked directly in customer service so the fact that my needs could not be met as a satisfied customer is very dissatisfying. I had to plan a time off from my day at work on a day that I was scheduled to be there all day to come back and make sure that my couch was dropped off 24 hours late. This was not a store issue, however, more of a corporate policy issue, which I think needs to be seriously addressed for customers in my exact situation. Bad customer service will kill brands and it kills the reputation of this store.

Staff is knowledgeable and eager to answer any questions you may have. I placed my order and they informed me it could take 5 weeks. They where going to come out and deliver. I told them I am good with waiting for everything to arrive and make one trip to deliver.

The store was remodeled and it looks awesome, the Staff was great, very helpful and did a great job for us. The Manager explained the New look and owners of Ashleys, well definitely be back and well spread the word about your beautiful store.

Delores, was the best sales representative I have worked with, she went beyond to help me!

Good experience

We had a great experience; Rosa the sale associate was very patient and helpful.

Salesman Joe baker was great. However the scheduling was supposed to be to be on 1/2/26 but for some reason it was moved to 1/7/26 without notifying me. Tried to call the store 5 times without success and reached customer service every time. Was told to just keep calling back til someone answered. GAVE. Up will just wait til they are delivered

Salesman was nice and helpful

The guy Don followed me and my mom every where. I couldn’t shop in peace and I felt very pressured to get a couch that was overpriced. Ashley’s phone customer service was great on giving me my refund quickly and kind. But the sales associate, I don’t support.

He was the best! Even after I changed my mind so many times, he was calm and collective and very professional. Very Happy!

Really nice people, excellent Service

Had an awesome experience at Ashley furniture! Absolutely love the rug we got and extremely impressed with the man Jacob who helped us out. He was extremely nice and knowledgeable about everything there. 100% will be back.

I did not get all of the cables or the power packs for my couch so it is basically a standard couch that can not recline or do a single thing.

Everyone was amazing very helpful, I got a beautiful dining room table, shout out to Adolfo and Jesse!

Delivery was super quick! The guys were in and out in less than 20 minutes. Answered all my questions and had the furniture set up and ready to go. Thank you for a seamless experience!

We were told everything was in stock...just couches delivered. Called and was told everything else was taken off the truck and pushed back to the 19th...already waited over a week. Nobody can do that or fix it they told us yet it was done...nobody can fix it or give answers...I cancel everything!! The people at the store do not care and have no desire to help once the sale is made...called Mathis in OKC and ordered from the new couch the same items and saved a 1000 dollars!!!! DO YOURSELF A FAVOR AND DO NOT EVEN WALK IN THIS HORRIBLE PLACE!!!

Alvaro worked patiently with me and was very nice! I’ll share my experience with others.

Was not told about $69.99 shipping cost Mattress and bed frame coming from Lubbock Tx If a person does not have enough credit to buy items then dont assume another party is willing to put the merchandise in their name and the party was not consulted on the amount financed Was not able to tell customer the monthly payment amount that will be auto deducted The salesman grabbed a mattress protector which he did not say it was another cost that was $300 that was set up as account and not asked if buying party wanted Thought it was a premium when bought that type matterss Nice salesmen Just interested in making a quick sale to a young buyer Fast talker making the merchandise look very good

Rosa was amazing! So is Jesse!

Very efficient, knowledge, and excellent service.

Bad experience… deliveries pushed back 2 weeks after they told me everything was in stock ..! They only want to sell…asked to talk to a manager never received a call back!

Excellent service! I had a fantastic experience purchasing my son’s bedroom furniture here! The staff were friendly, professional, and incredibly helpful throughout the entire process. They took the time to understand what my son was looking for and helped us find the perfect pieces for his room. I couldn’t be happier with my purchase and the level of service I received. Highly recommend this store to anyone looking for quality furniture and great customer care!

Very helpful. Had been to 3 other places and they didn't have anything we wanted came here and they had exactly what my wife wanted

I found exactly what I needed, Jacob was very helpful and patient as we went back and forth between 2 sectionals. We had a great experience and bought exactly what we needed

Sales people very friendly and helpful!!

Jacob was very helpful. If I had to say didn’t really care for the delivery charges. Crazy that Ashley doesn’t deliver to their store and allow customers to pick up their order. Almost a deal breaker Almost when somewhere else

Yes Rosa was a good seller and honest

The lady rosa is a good seller and polite and funny

We went in with a goal, the salesman was very helpful, and showed us what we were looking at originally, as well as pointing out further examples to help our decisions.

Rosa was very nice & friendly. Felt like I was dealing with used car sales technique. Waiting for approval back and forth. Seemed unprofessional and old school. Easier to order online & I got a better deal. Im sorry you missed a sale!

The customer service was excellent. I love the variety of options available. My transaction and sales went great.

Great service, multiple options.

Jacob was great help!

Sales personnel Rosa was awesome it was the hidden fees I was disappointed with at the end of sale

Rosa did a great job assisting me with the purchase of a bed room set. She was patient and detailed.

Rosa let me take my time picking out my new furniture and she did not rush me. Picked it out and had it home the same day!!!

Update: after returning to the store the next morning we asked to speak to the manager. Donald Sears came to help us. He was very patient, listened to our story, and then he did the right thing. He honored the price we were quoted the day before. He apologized that it wasn’t handled correctly to begin with and left us with a much better feeling. It was nice to see this in a company. After looking and measuring a specific fireplace insert for about 30 minutes a different sales person, Rosa Ortega, came by. We asked if there would be a Columbus Day sale and she said yes as a matter of fact the piece we were looking at was on sale. But then she said she thought the one we were looking at might be discontinued and she would be able to sell us the one off the floor. She asked us to wait a few minutes. When she returned she confirmed it was discontinued and that she could sale it to us at a discounted price. She quoted us the price and we asked for confirmation and she went back one more time and confirmed the price and that we would take that specific one home today. We measured again and confirmed that it would work and that we would take it. She went to do the paperwork and came back once to apologize that it was taking so long because she had to put it in the system to be able to sell it to us. We said “no problem” and continued waiting. Eventually she came back, after telling us 3 times she could sell it and giving us the price and apologized that she couldn’t sell it at that price after all. The new price was almost $200 more because it wasn’t actually discontinued. It felt like a complete bait and switch and if this is how customers are treated I would caution you to shop elsewhere.

Great experience and gave us a HUGE discount on our purchase! Highly recommend!

Very professional, explain everything thing that we had questions about, very knowledgeable in his products.

Dolores went out of her way to help us find the right furniture we were looking for especially on the lamps

This was by far the worst experience I have ever had with a furniture store. Ashley Furniture, and specifically the employees Rupert, Donald, and Dustin, made the entire process a nightmare. From the beginning, nothing felt straightforward or honest. The way they handled business came off shady, manipulative, and completely untrustworthy. Instead of helping me as a customer, they seemed more focused on pushing hidden costs, dodging direct questions, and giving me the runaround. It was clear they had no intention of being transparent or professional. Every interaction left me feeling like I was being scammed rather than served. These three employees made what should have been a simple, positive experience into a situation full of stress, frustration, and distrust. If you value your time, money, and peace of mind, stay far away from this place. Ashley Furniture should be embarrassed to have employees like Rupert, Donald, and Dustin representing their business. I’ll never step foot in this store again, and I strongly warn anyone else to avoid it unless you want to deal with shady practices and a team that clearly doesn’t care about customers.

My delivery drivers were very professional and personable. They were efficient and did a great job working with me on the set up of my new furniture!

We looked several places before we decided on Ashley’s for a new bedroom suit found exactly what we wanted at a good price. I will definitely be shopping there for my furniture. Great customer service on top of great prices.

Rosa was kind patient and very informative!

Adolfo took very good care of me. Found me the best deals possible to get the bedroom set and mattress I wanted.

Rosa is the best!

Good

Rupert was amazing!!! Thank you for all the help

Very good! Dora was nice to deal with!

Ashley Store is the place to go if you want great Customer Service and a good selection of furniture and furnishing. They are all friendly, helpful, not pushy. Rupert was the associate that we worked with us! We gave him the price we could work with and what we we're looking for in furniture and furnishing! Rupert went above and beyond to help us find exactly what we wanted ! Rupert we appreciate what you did for us! Great job! God Bless!

Sales Rep was great. Product availability is the reason why i gave you a 3 star

Had a lot of information about the product. And Jaboca took his time to show us want was there to fit our needs. No pressure sales! Would go back again.

People super kind and helpful, good shopping experience. Prices are just very high and get get better deals online somewhere else.

Very helpful and friendly helped us get the exact sectional I wanted with no problems!

This has been the worst experience buying furniture ever!! I would avoid every using this place at all cost. My wife and I wanted to buy my mother in law some furniture, after we made the purchase everything started going down hill, the delivery dates started to move over and over again, we had no communication about it unless we reached out to them. when placing the order they new the material was on back order and made up dates that they knew they couldn't deliver on. Then when I called to complain, I was directed to their complaint email that I sent an email to and got ignored. Then I sent 2 follow up emails without getting any answers. after that I called in again (to a call center) and they sent it up to the "escalation team", still 2 weeks later no one has called me. Then after the 5 or 6th time of the date moving we threatened to cancel our order through a bot, no call back after that. The final thing that happened was when the furniture finally showed up, they said that there wasn't an install service when at the time of purchase they said it was included. their only response was that "they have 16 weeks to deliver", in the tiny print on some page of the contract. This is a very miss leading place and seems to not care about customer service. Run from this place as fast as you can, I will be shocked if they respond to this post and if they do it will be to call into some bot.

Found an error in my pricing charged me 125 dollars more than what the price was had to go back and verify to why yes they corrected it still waiting on the refund other then that customer service was good

Great experience. Rupert was exceptional!!!

Had a great experience with the staff of Deloris, Adolfo, and Jesse T. Adolfo was great at finding what we're looking for and informing us of all the different options. The staff was very friendly I would recommend them to my friends and family. Look forward to doing business with them again when I'm in need of new furniture in the future. Thanks for the wonderful experience .

Had a wonderful experience with Dolores, Adolfo, and Jesse T. Thank you for finding a bed to fit our needs. If your looking for a new bed, I recommend you go talk with Adolfo.

Rupert was very helpful. He was around when we needed him but didn’t follow closely.

Poor - bought & paid for table, chairs & side board told in stock and would be delivered 1 week later - even stated that on our receipt - day came & no delivery - spent over 2 hours on phone with various people only to be told the 28th was earliest it could be delivered - 8 days later! Definitely will not be returning customer!

Armando went above and beyond to get a delivery in 2 days. He had initially told us it would be a week. But because of our situation he worked to get us a delivery date of just 2 days. A very pleasant man and easy to work with and not pushy like some salesmen we have worked with. Thank you.

Jesse is amazing! Easy to deal with, great customer service and zero hoops to jump through!!!!

It’s baffling that this place doesn’t have a full parking lot all the time! Their team is incredible, they have a great selection with good deals and the environment is very welcoming. Thank you so much to Don and the manager (I’m so sorry I forgot his name!!) for the help I needed and the hospitality!

Price matched another online furniture store’s price. Store manager was very easy to deal with and accommodating. High quality furniture!

Donald Sears was amazing. Very helpful, knowledgeable and did great even with our kid.

Always friendly and quick to help and serve.

Every time Ive been it’s a great experience. They have a nice and knowledgeable sales staff that’s not too in your face, but stays close by to help out. Furniture quality is fine, you get what you pay for.

The AC, The customer service, the Couches! The discounts! Donald is the MAN! His customers service and Dad vibes made it easy for my wife and I to shop for a living room table and a new couch without stressing over our feral toddlers. The other floor salesman were also friendly and engaging but because of Donald and the high quality of the products we will be making Ashley’s furniture or go to home furniture stop.

Adolfo was a pleasure to work with. He remembered me from my earlier visit and immediately guided me to exactly what I was looking for. He offered an unbeatable price on a sofa sleeper, making the whole experience quick, easy, and enjoyable.

Our sales lady rosa was wonderful knowledgeable. Went above and beyond customer service

Don was our salesman, he was fantastic. Very informative and knowledgeable about the furniture

Everyone was so helpful. I didn’t see what I really wanted and asked the manager and he looked up what I was asking about. I bought two of the lamps and they will be delivered to my house.

Rupert was very helpful and went out of his way to help me with my needs. I'd ask for him specifically if you are shopping for furniture

(Translated by Google) Very satisfied with my purchase. The young man who made the delivery was very punctual and friendly. Thank you. Have a nice day. (Original) Muy sastifecha con mi compra muy puntuales y amable el joven que hizo la entrega gracias feliz dia

Rosa spent a lot of time with me helping me pick out The right dining set for my taste and needs. I appreciate her time, Patience , And knowledge of the products. It is always a pleasant experience doing business with Ashley furniture.

We had a great experience and the guy that helped us was very nice.

Jesse helped us out & made the process so seamless & stress free! He answered every question and made us feel knowledgeable on our purchases! He was also super personable & great to talk with! Overall great experience.

Very nice accommodating people there. They took good care of us.

Truly grateful for dane, he was professional and courteous. Thank you.

Rosa was patient and attentive to our concerns. Delivery was prompt and claim service was pleasant.

Fast and easy. Jacob explained everything in pretty good detail to us

It was great service, very helpful.

I had a great experience shopping at Ashley! The sales associate was incredibly helpful, knowledgeable, and very patient with my kids who had so much energy! The delivery was extremely smooth and two employees were incredibly kind and did a fantastic job assembling the couch! I highly recommend Ashley!

Jacob was friendly and professional,will definitely do business with them again.

Not only a great selection of merchandise and prices, but some of the nicest salesmen too! I highly recommend! Thank you Jacob for your help!!!

Rupert was great at helping me pick my chair today!!

They were very patient. Changed my mind three times!

Great Staff! Willing to help no matter what it takes!

Rupert was great! He listened to us and made sure we got exactly what we were looking for!

Adolfo was very professional and knowledgeable. He helped us navigate what options we had and what would best fit our living room layout. We will be going back to him for future purchases

Was having trouble placing an order online. I called the store spoke with Adolfo. He was very professional helped me get my order placed.

Rupert Is a example of what sales should be

Very good experience

My husband and I had an excellent experience in your store yesterday. We were shown great hospitality by the staff and Rupert Brashears was very kind, patient, and helpful showing us around the store and answering all of our questions. Thanks for such a wonderful experience and we are look forward to visiting your store again!

We were at the Amarillo store. Don was our sales associate and he was great! He allowed us the space to shop and was always close to answer questions. I’d buy from him again!

We came in not sure exactly what we wanted and Delores was patient, asked questions and got us a wonderful loveseat and 2 recliners that we love.

Rosa the agent did an outstanding job

We had a great sales. Mgr and sales our sales lady were super friendly and helpful. Very smooth and enjoyable transaction!

Jesse, Don, and Rosa were all very helpful in our search for a new couch.

I found 2 lamps that would fit my decor in my room, one was slightly damaged but fixable. I said I would buy it if they would give me a discount on it. They did and now my room will be complete! Thank you.

Rupert was so helpful today when buying out couches. He went out of his way to answer any question and help us order our couches. Thank you Rupert for being awesome and attentive to us!

Donald was amazing! He made sure my wife and I get the best price in the town, and more importantly he made sure our experience pleasant! Thank you Donald!

Very friendly and helpful

Worked with Rupert and he was very nice and not pushy at all making the buying experience very easy. Would work with him again and recommend him to others.

Grate service and very friendly and very Informative !!!

Jesse was great! He was very helpful and got me set up quickly!

Donald was a HUGE help! We went in to shop around as we are in the middle of moving. Donald broke it down for us and made it so easy to pick something and get the best deal possible. Will definitely come back.

Went into the store, let the salesperson know what we were looking for. We got what we needed the same day. Very easy process.

Rosa Ortega is amazing! She runs the whole store! Love her!

Very friendly and helpful. Gave me plenty of time for browsing.

Horrible! Sales was great. The Lubbock warehouse, deliver guys, product ordered, and main customer line are an absolute mess and all the people were rude, rude, and rude! Even the autobot was inaccurate multiple times. Got gaslighted, hung up on twice, ignored, yelled at, and was told the faulty sofa manufacturing was just an issue I made up. Will never order anything from Ashley, this location, or order anything out of the Lubbock warehouse. Highly recommend avoiding this nightmare for everyone!

Jesse assisted me; he was helpful and knowledgeable. I felt relaxed looking around the store, and it was an overall great experience!

Me and my husband just bought our first home and needed a sectional and a dining table. Donald and Adolfo were absolutely amazing! They helped us find exactly what we were looking for and helped the checkout process run super smooth. Both were very knowledgeable and friendly. Thank you both so much!

Adolfo is a very friendly, knowledgeable and personable sales person. He guided me to the livingroom set that would accommodate my needs. I have dogs and cats and he matched me with the type of upholstery that would benefit my animals and me. He helped me choose just the perfect mattress. I can hardly wait for my furniture to arrive!!!

Donald was so attentive and kind. I shopped three other stores and I still thought Ashley had the best price.

Not satisfied this will be the second reclining chair they deliver that does not work, now I have to keep my fingers crossed to make sure the third one works.

Great experience Rupert was very professional and helpful. Beautiful furniture throughout the store Thank you guys.

Jesse and Rosa were a tremendous help I walked in not intending to buy just look around but these 2 gave me a price I couldn't refuse and were so helpful

Got what I been waiting and decent price…

I’d give a zero if I could. Worst furniture experience purchase of my life. The level of incompetence at Ashley is unbelievable. I ordered a sofa on April 22nd and paid for it online. I spoke to a manager at the Amarillo store on the 22nd who assured me my son’s sofa would be delivered on May 3rd, since he was moving into his new apartment May 1. May 3rd came and no sofa or call. I called on the 3rd and asked why my sofa wasn’t delivered. “Sorry sir, your sofa didn’t make it out of the warehouse blah blah blah”. No problem I said and agreed to reschedule to May 10 delivery. May 10th came and no sofa. So I called again asking where my sofa is. “Sorry sir” your sofa order was in the wrong status. Nothing we can do now, except reschedule”. I asked to speak to a supervisor who gave me the same answer and offered to reschedule. So now I have a new delivery date of May 17th. Almost a month since I ordered and paid for the sofa, and no assurance I will get my sofa on the 17th. Who knows what will happen next Saturday. Again the level of incompetence is insane. Since I ordered and paid for the sofa, I have spent over 2 hours on the phone dealing with this. This is not right!!

Very nice and friendly. Process was quick and easy.

Super happy with my visit there today! Thank you Dalores Martinez

Worked with Jesse on an Ashley product we found on line. He was helpful knowledgeable and a pleasure to do business with. When we have to look for furniture in the future I hope we can deal with Jesse at Ashleys.

Rosa was helpful and very sweet. Enjoying shopping here.

They all about business

Great customer service. The salesman was very professional.

Be sure you really sit in the chair before you get it because they won't allow refund or even exchange. You are out of luck if it's uncomfortable. Took them 2 weeks to get it to me.

The delivery crew stayed in contact with me and was prompt. They were amazing and set up was so quick! The saleswoman was great too and so helpful with my selection.

As a primary caregiver I needed a lift chair ASAP, with dual motor control, lay flat recline , heat and massage. I called Ashley's and talked to Rosa who gave me at length descriptions over the phone and prices that were 1/2 what other stores were charging. The store manager personally explained the features and custom fabrics, taking time to answer all my questions. I got everything I wanted in a chair plus an amazing discount and 5 year warranty. It was an easy shopping experience that made my task simple. I am so pleased and recommend you shop Ashley's 1st. You won't need to go anywhere else.

Delivery was excellent. However, the time between purchase and delivery is MUCH TOO LONG! This is extremely frustrating.

Very friendly knowledgeable and kind

Rosa was amazing to deal with! I highly recommend going to see her! The delivery guys were amazing! On time and quick!

Was able to fulfill all of my needs with one stop

We went in looking for new sofa and love seat and within an hour, we were scheduling for delivery! Great job everyone at Ashley Furniture.

Jesse was a wonderful salesman. Let us browse and was ready to help when we needed him. Will use Ashley's again.

Jesse was extremely knowledgeable and very helpful without being overzealous to make a sale.

Worked with Jesse. He was great to work with and not pushy at all.

Had a great time at the store and Don was excellent helping me find what I needed. Thank you!

Sales personnel was excellent and was wise enough to leave us alone to shop and only interact when we had questions. We are very pleased with our choices. The 2 gentlemen who made our delivery were on time, efficient, and very very helpful getting our 4 pieces inside and in place.

Donald was very patient with us while we tried each sectional that appealed to us. Once we narrowed it down to two, we sat on them probably 20 times each and he was still super patient! He was very helpful and knowledgeable in answering our questions. We're so glad we shopped around but ultimately purchased with Ashley!

It was no pressure shopping had great selection an I big sale on wat I wanted

Answered all my questions. Allowed us to shop.

David was AMAZING here at the Amarillo store. He answered any questions I had, worked with me to make sure I'll get my furniture delivered at a convenient time, and just made the whole entire process a breeze. If you're looking for furniture get to Ashley's and ask for David

My issue got resolved.

Wonderful great experience! David Medrano was my sales agent, and he explained everything to me. Thank you

Alfonso really listened to our needs and helped us find what meet our needs. We did not feel rushed or pressured which we really appreciated! Definitely coming back here for future purchases!

My wife and I had a really good experience, Adolfo was patient and friendly.

Horrible customer service felt like no one didn’t want to help me because I wasn’t wearing a million bucks I will never go back I wish there was a living spaces

Took 2 months to get recliners. I was told Feb 16th didn't receive until March 12th. Not happy

Salesman are very kind, upfront and not pushy. Everything we've bought from here we've loved. They have financing options and will work with good and bad credit. We left today ( Sunday) leasing a chaise sofa and we're excited to get it delivered this week!

The staff was great they let us shop but check in on us... great people very personable

David was very professional and listened to our needs. I had actually bought my furniture piece on Amazon. David was able to meet our needs and we cancelled our order with Amazon and purchased our furniture piece locally.

Quick n easy finance options . Very friendly & knowledgeable staff . Jessie was great salesman.

The team at Ashley furniture was very friendly and helpful and helped me find exactly what I need

Staff was extremely helpful and polite

Rosa was a fantastic help to my Mother as she shopped for new living room furniture. She guided us, but left us alone to explore! The product quality was wonderful and variety great. We found beautiful pieces that will make her very happy and look amazing in her home. 💜👍

David was very helpful and we are happy with our experience.

Sales team was not pushy and gave us plenty of space.

Great place for nice furniture and customer service is the best. There will be any deal you can find out there plus give you a good warranty

Donald was a great servicemen, he was very efficient and got us exactly what we needed and wanted!

David was very informative and helpful he did a great job. Thanks

Great service! Dolores was fantastic!

Came in to look at couches for our new house and ended up leaving with a clearance couch set and clearance coffee table and end tables set lol. They have good selections, lots of clearance mixed in too. Highly recommend this location. :)

Rosa did a great job to help us get delivery for the power lift recliner in a timely manner. She has excellent people skills, highly knowledgeable and friendly.

We had an absolutely wonderful experience today at Ashley. Our top of the line reclining sofa had an electrical failure while still under warranty. Unfortunately the part was discontinued. No problem. After speaking with the service department they offered us a free sofa equal to the cost of our original couch. Again, we were able to get the top of the line.....at no extra cost. Jesse, our salesman in Amarillo was wonderful!!! He was our original salesman a year ago. I'd recommend to anyone wanting full service. He goes out of his way to get you the best deal possible. I wasn't sure about Ashley furniture a year ago because I had never shopped there. Now they have a customer for life! Thanks Ashley Furniture and everyone who helped along the way!

Great product. Great service

Our salesman Adolfo was very helpful and nice. Thank you

Very friendly and helpful customer service. Enjoyed browsing in this store. They have a huge variety and good monthly payment plan options. Their furniture is beautiful and fairly affordable.

Very satisfied, likes no pressure sales.

They were all amazing made the whole experience great, especially Dolores

Our sales associate David was very cordial and answered all our questions, he was very courteous, would really recommend him.

Good customer service and work well for reasonable prices.

We had wonderful and laid back experience with no pressure to purchase.

The salesperson David was very professional and very personable didn't pressure me to buy anything I wasn't ready to buy and helped me order exactly what I came in to buy. The manager of this store is exceptionally nice very professional and cordial. I highly recommend Ashley furniture of Amarillo to everyone!

Ashley is a great furniture store they have a wide variety of merchandise. My salesman Don Neal has been great to work with he helped me with a dining room set a few months back now he helped me with a couch and chair that I needed. I would recommend this store to anyone looking for furniture.

Great prices great quality

Both sellers were extremely helpful, and made the shopping experience very comfortable! :)

The bed i bought cash was trash it was flimsy and messed up right away it looked like good quality but was not cheap material it was worth almost 4000 dollars should have been better disappointed tremendously!!!!!!

We were greeted and shown exactly what we were looking for! A chair that would raise up and let one get out of the chair with no effort! We were shown how we could purchase on same as cash over time! A great experience for us!

Adolfo, our salesman, was very helpful and knowledgeable but what I appreciated the most is the time he gave us to discuss which furniture we wanted. Often times, the salesman hovers not giving you anytime to look or decide without input. Adolfo gave us plenty of space but was close by for any questions we had. Because of him, we walked out with new bedroom and living room furniture! Thanks Adolfo!

I bought furniture for my wife before Christmas. I have been calling the 1 800 number calling the office local calling other numbers that they give me for a return phone call from someone in supervision. It has been 7 weeks now, with no one able to call me back with any type of authority to answer a question and get my issue resolved, I have never seen. Such incompetent people with a bunch of excuses of why they cannot help. We purchased a sectional which was missing feet, so we're unable to use it. Rosa at the store level has tried to help, but the management team seems to get swapped out on a weekly basis, so no one has any authority to make a decision. Still to this day, I am unable to use a piece of furniture that we paid alot of money for. I would not recommend them to even my enemy.. Poor customer service, poor response time, and not willing to get me in touch with correct person to help. UNHAPPY CUSTOMER!!! I love how they send a automatic request with another 800 phone number to call with no one with any authority to actually make a decision and actually care about what your issue is and trying to get a result. It's just another number to post to keep you guys chasing an answer. Good luck.

Great experience. In and out.

I ordered a living room set in November to get it in before Christmas. I was told that this would be no problem in store and was told that the set should arrive the first week of December. When I was contacted by Ashley to schedule delivery, it gave me the available days as the week of Christmas, which isn't the first week of December but still fine since I would get it before Christmas. But today (three days before my furniture is set to arrive) I'm informed that it has been delayed and won't be available FOR ANOTHER MONTH. The soonest option it gives me to deliver now is January 17th and I had already taken a day off of work to make sure I was home when it arrived. I feel like I was lied to in store to make a sale and now Ashley Furniture is not only wasting my time but my money as well.

Our salesman was Jesse Quintana and he was great! He helped us find just what we needed ! Thanks again, Jesse !

Order got messed up. It was really hard to talk to an actual person. I was told a delivery was going to be made on a certain day and than it was changed with no notice. The only good part about this experience were the delivery crew. They were fast and showed up when I expected

David Medrano was very helpful to us. He answered all of our questions at the same time giving us the space to privately discuss and pick the furniture we wanted will definitely come back and consult him on any more needs

All good

Terrible service with deal with warranty

Jared&his help were cordial, polite and professional and very skilled!

Dolores and her manager were very helpful and accommodating. Worked all the numbers possible for the best result. 😃 awaiting delivery !

Was welcomed as soon as we walked in was a very good experience to us will return back Rosa was awesome 😎

I think it's unethical to add a $239 delivery charge and a $399 fabric care charge without letting the customer know. Be sure to look at the detailed receipt before you sign. Fast talking does mean the customer would have agreed to such outrageous charges.

Excellent service and price matched as promised.

I have a great shopping experience to talk about at Ashley’s Furniture Store! The store looked great and the staff were welcoming and helpful! The prices were nice too!

Haven’t received my recliner yet but the sales team was pleasant to work with and the chair was beautiful. I look forward to enjoying it. Thanks Jesse.

Derek and his assistant were good they got the couch out quickly and put the legs tighter quickly. Very helpful and were to send me for the questions I had on the rest of my stuff that wasn’t delivered.

Everything by was done fast and thorough. I went in…asked and got shown what I like and got approved quickly.

Rating is based on pervious contact phone calls not returned regarding products in stock.

Excellent experience

Don Neal was great, amazing experience

Adolfo A was great help didn't pressure us to select a specific item. Gave us plenty of time to see items on floor and to discuss with him our interests. Also didn't rush to make a decision.

Very helpful staff …. Got just what I needed done!

When we went into the store we were greeted by a young man named David, we told him what we were looking for and he directed us to the chairs we wanted to look at. He gave us a wealth of information, without any pressure, and let us know where he would be if we had more questions. We found EXACTLY what we wanted and it seemed that David was there. Very good experience with no pressure and are very satisfied with our choice!!! Thank you David for such a wonderful experience and for sharing the fact that Ashley Furniture is 100% American made in Mississippi!!! David also suggested that we could call the women’s shelter to donate the other furniture!! It’s nice to know he cares!!!

Rosa was efficient and knowledgeable, always a pleasure to do business with.

Was really amazing and especially the associates were amazing… they were very helpful for what we were needing🤘

It was great! Nice and easy!

David did a good job on helping me find some furniture that I like. Thank you for everything and I appreciate it.

Very helpful! Couldn’t have done a better job! Not pushy. Great salesperson! Enjoyed doing business with Rosa

10/10 👌🏼

Rosa was very personable and knowledgeable about inventory. Lots of beautiful furniture to choose from here!

Great experience with staff and David, our sales representative. We got a great deal on a nice couch thanks to the labor day sale! On another note- shame on Ashley Furniture as a company for up charging furniture and trying to marketing items to make them seem affordable. Displaying prices of items as $5 but writing in small font below the ticketed price that its $5 for 64months seems corrupt in my opinion.

Great service, employees were not pushy one bit. I left very satisfied!

Horrible customer service. Would not advise anyone to shop here and NEVER BUY ANYTHING FROM HERE.

Great customer service, Rosa was sure to take great care of us and help us find exactly what we were looking for.

Service was excellent.

I had an amazing experience. It was quick and he was very helpful!

(Translated by Google) Great experiences (Original) Ótimos experiências

I had a very good experience with them. Rosa really helped me a lot and she is a very good sales woman.

Adolfo was very professional and understood exactly what I was looking for in a bed setup. The whole process took about 2 hours only to find out afterwards that I had been lied to throughout the afternoon. ZERO refunds at Ashley even when I told them my doctor said that the mattress was causing my issues. A $10,000 screw over. Stay away from Ashley at all costs.

Don was very helpful in finding the sofa & chair that I wanted. Also helped with bar stools, headboard and large rug. Very happy with my visit to Ashley.

Absolutely wonderful customer service. Actually bought more than what we went in for. I’m sure we will return.

Excellent

Arrogant sales people. They are extremly pushy and and only want to sell the high ends items. They don't let you look on your own. I won't go back.

Jesse, was very helpful and helpful

We had already gone to a few furniture stores and had not liked anything… when we finally got to Ashley’s Furniture a sales rep Adolfo immediately asked us what we were looking for he directed us to what we wanted and gave us space to look around. We found what we wanted there and at a great price! Great customer Service! Very kind and helpful. Will definitely continue to shop here!

They went above and beyond to make sure we got the mattress we wanted. I’ll definitely shop here again.

Arturo was very helpful no pressure but was there to help when I needed

Excellent customer service. Sales person was not pushy. Very knowledgeable and helpful when choosing my new couch. Every employee I encountered was helpful, kind, and courteous. Highly recommend!!

Customer services was excellent. Sales person went out of their way to provide us with excellent service for our needs.

Jesse is topnotch in helping us. Your luck to have him on your staff.

Went in to the store and the staff was very professional, the gentleman that helped us was awesome and we picked out living room furniture 2 pcs. a beautiful recliner and a couch to go with it. Our delivery is coming in 4 days. Again Ashley's of Amarillo Texas Thank you.

Adolfo Avalos was beyond great please go and see him if you need help very pleasant to be get help by. Thanks

We were greeted by Jesse Quintana when we entered the store. I was looking for a double leather electric recliner. Jesse found the one we wanted & he worked out all the details quickly. We bought the one we wanted & went home.

Deloris was excellent. Friendly & knowledgeable

Rosa was a great help.

Ashley customer service was top notch. It only took about 5 minutes to verify the chest of drawers I needed were available, and setup delivery and assembly for my mother. I am very pleased with the experience.

I will NEVER do business with Ashley’s again. Warranty program is horrible. Took 8 months & several rescheduling for them to come out to clean and they only did 1/3 of the job. Won’t come back out, won’t give me a refund, and no action from the manager. Stay away from this location.

Adolfo was amazing! Told him what I wanted and by golly I got the perfect loveseat at an amazing price! Would highly recommend! Ask for Adolfo!

Donald was great! Friendly on the phone, helped me before I even got to the store! Thank you!

BUYER BEWARE—Ashley’s Furniture does not seem to value customer satisfaction or ethical business practices. I recently had a disappointing experience with Ashley's Furniture that I feel compelled to share. After placing an order and making a payment, my delivery was scheduled without any issues. However, on the day it was supposed to be delivered, a representative canceled the delivery without consulting me. When I requested that my order be reinstated, they informed me that I would need to reorder—conveniently, this was after the Memorial Day sales had ended.This kind of behavior strikes me as extremely shady and unprofessional. It seems like a deliberate tactic to avoid honoring the sale prices. Given my experience, I would strongly advise others to shop elsewhere.

Was quick, easy experience. They had exactly what we wanted

Rosa did a fabulous job helping us pick a new living room set. I was very impressed with the changes that have been made at Ashley.

Very friendly and helpful support from employees and very understanding of how they sold the couch to us

It was a good buy, sales person Rosa Ortega was very professional and curtious and I will surely come back to your place of business,

Great service, he was quick and didn’t mind all my questions

We had a great experience with Ashley’s Furniture!! Very knowledgeable and informative! Awesome service! David was great to work with!

Angel did a great job of offering merchandise to look at. She offered refreshment . She was not pushy. I enjoyed my shopping time with her.

Salesman was very helpful

Went to buy 4 dining chairs and ended up buying a living room set Adolfo was very helpful abs got a great deal thanx.

I was debating on doing a one star, but I’ll do 2 star since it was finally resolved (7 months later). I bought a couch, couple years later need it fixed since the inside of it broke. I contacted them in October to get it fixed, first guy came a month later, we had a lot of wood laying around the yard so he asked if he could use some wood. He also used our own screw gun… ok so that solved the issue for about 24 hours, it broke again. Between having to reschedule 2-3 times since the worker would never show. Had someone come out a few other times, finally 7 months later they realized it can’t be fixed and they finally delivered a new one. We took so much time off of work for the warranty company to come out just waiting and waiting. So thanks so much for letting me enjoy my broken couch during my maternity leave with my new baby. I had a blast trying to get up from it while holding a new born these last few months.

Saturday was the first time for me to shop in an Ashley store. It was fun shopping for a bed frame and I took time to look at other pieces of furniture. Ashley has unique pieces to choose from.

DO NOT USE ASHLEY FURNITURE!!! They will split up your loan into 3 different parties! Also told me different prices after I signed my contracts .. totally wouldn't of went through them if I had known the REAL EXACT PRICE.... 10/10 DO NOT RECOMMEND!

My experience with Rosa Ortega was amazing. She went above and beyond to help us purchase a Living Room Set for our daughter while we're in CA and our daughter is there in Amarillo. I definitely recommend to all.

Sales person was courteous and professional. He was very knowledgeable. It was a pleasure buy from Ashley Furniture.

Great and fast service. They gave us time to walk around without harassing us. The transaction was quick and easy. Great selection

WILL NOT SHOP ANYWHERE ELSE EXEPT ASHLEYS in AMARILLO, TX!!! PLEASE READ! I usually don't write reviews but considering my situation, I absolutely have to. My husband, 3 kids and I recently lost everything in a wildfire in Fritch, TX. Unfortunately, we did not have insurance. Dolores and Jesse greeted us as we walked in, asking what we were looking for. Laughing, we said everything! lol We told them our situation. We picked out a kitchen table and chairs, bedroom suite, Tempur-Pedic mattress, adjustable base, sectional and matching rocking recliner with help from Dolores and Jesse. The initial quote we received from them was a little over the money we had allotted for these items. This group worked so hard and gave us an incredibly good discount to get these items in our budget. We could not be more thankful and wish we could show our gratitude. Once again, we will not shop anywhere else but Ashleys in Amarillo, TX! Thank you from the bottom of our hearts.

Dolores M. Was great. All the people at the store were fantastic. They worked with me to get what I needed in my budget. I will buy from there again!

(Translated by Google) Very friendly and fast (Original) Muy amable y rápido

Evan the salesman was super nice and they had a lot of furniture to choose from. Would recommend shopping here for sure!

Made purchase with Evan Withers. Best furniture buying experience I have ever had. No hassles, Best price. 5 year warranty.

Everyone was professional and welcoming. They let us look and when we decided what we wanted, they took care of us. No pressure.

Our sales guy was very pleasant to work with. Very informative and respectful towards my husband and I.

We have not even had this couch a month and the charger port ( the whole reason we bought it) has already stopped working. Then, when put in for a claim, it is approved ( awesome ). We thought we were getting somewhere. The company that your company uses to fix your products had us set a date and time for them to come fix the problem, but instead of coming, they call to cancel and said they would get back with us to set a new date. THEY NEVER CALLED BACK!!! SO NOW I AM LEFT WITH A 1600 DOLLAR COUCH THAT DOES NOT WORK!!!

Pleasant/simlpe

Super good ! Jesse made everything quick and easy, was super patient with us !

My daughter and I walked in looking for a sofa, were greeted by David he gave us time to look around and when we were ready to buy David was very knowledgeable and the purchase was quick and the best part I’m getting my sectional delivered in 3 days!! It used to take 6 weeks. I’m going back soon to look for a recliner. I recommend Ashley furniture great staff and quick delivery.

Good place to shop furniture. Big variety.

Found a table I absolutely loved! That’s staff was great and worked with me to give me a great deal!

We had a great experience and plan on going back again. Don was a great no-pressure salesman.

Rosa greeted us with a warm hello and friendly smile the moment we walked in. She offered her help and gave us space to look around. When we had any questions and were ready to purchase she was extremely knowledgeable and efficient. We will definitely be coming back to work with Rosa and her manager Damien again. Great store!

Jesse was helpful and knowledgeable in helping us find living room furniture! The store is well situated and easy to navigate when shopping!

Adolfo was a great sales representative and answered all our questions!

Excellent service, friendly staff, great selection of furniture and assessories.

Rosa was amazing! I will be going back to Ashley's. Thanks Rosa for everything.

No pressure sale, all were friendly and made us happy! Will be coming back and sending referrals Thank you Adolfo and management!

Great customer service, helped with ordering new furniture.

We just purchased from Ashley Furniture for the 11th time. We’ve never had any issue at all. Jesse always goes above and beyond to help us. The quality of all the furniture has always been perfect. Wouldn’t use any other place!

(Translated by Google) Excellent customer service and furniture for all tastes (Original) Excelente servicio de atención al cliente y en muebles para todos los gustos

Great experience in buying, receiving and setting up of new couch and loveseat. Will shop here again without question.

Rosa was fantastic and helped us every step of the way. Thank you for a terrific experience!

Everything went great.

Sold me a "never used" couches yet when I got it it smelled like Miley Cyrus had chain smocked on it. Have called multiple times to no avail. The managers are now ignoring my calls and refuses to do anything about it and have voided my warranty because I moved them from the place of delivery. The manager had said they would talk to someone about exchanging them for me but has now been avoiding our messages and calls.

The two men were so nice and polite !!

Great help from sales person. Very friendly!!

The staff was super friendly and very helpful

(Translated by Google) Excellent service, good treatment from the sellers! (Original) Excelente servicio, buen trato de parte de los vendedores!

(Translated by Google) Excellent service and wonderful household items (Original) Excelente atención y maravillosos artículos del hogar

5 stars! Great customer service by all the employees. Jesse was great to work with. Thank you for a pleasant shopping experience.

Great service!

Easy and informative.

Several years ago we spent thousands on a complete living room set. We were looking for leather. We found a set we liked but again wanted leather. We have inside dogs. Salesman convinced us that the set, BONDED LEATHER, was much more durable than real leather. Well don’t be fooled! The furniture is pealing something awful… where people sit!! IT CANNOT BE REPAIRED. Leather furniture can be repaired. The furniture is only durable about 5 years… a waste of money!!!

Great salesman. Mr. Quintana was very friendly and knowledgeable. That is the only reason I purchased merchandise. I would have bought double but Synchrony was giving me a hard time and even the Ashley Store would not give me credit. I had just sold my house in Austin Texas and I have plenty of money to decorate my house I just bought. 5 STARS for Mr. Quinta and 3 for the store. I'm buying the rest of my furniture somewhere else thanks bg

Salesman Evan Withers was very helpful and knowledgeable about the sofas and loveseats my wife and I were in the market for. With his help we feel we have a quality set that will last us many years. Salesman Adolfo Avalos helped my wife and I select the perfect tempor pedic bed for our needs. He was very knowledgeable about the function and features of the bed we selected. Both Salesman listed above explained the promotion of no interest and delayed payments until March, making our purchase of living room set and new bed an easy decision to make. With the addition of free delivery and set up we are very happy that Ashley Furniture was our first and final stop to purchase the above items. I will gladly tell others of our experience with your company.

Just ordered a new sofa. Jesse was wonderfully patient with us as we tried out several models. We found the perfect setup to meet our needs. Even though they are in the midst of a remodel, they have many pieces of furniture in their display room to try out. Thank you Jesse!

Went into ashleys to look around knowing i have horrible credit and very little amount of money. Was able to get approved for a very nice bed frame and mattress that I absolutely love.

Financing was a breeze. Aldolpho is a Knight-in-shining-armor. Just had emergency surgery and needed something to lay on. I couldn't do a lot of what needed to be done but he bridged the gap and I cannot tell you how grateful I am and how excited I am to be getting my new reclining sofa in a couple of days! Thank you!

PLEASE stop with the attack salespeople! Within 15 seconds of walking in you are slammed with at least 10 questions by a salesperson drooling over a possible sale. It's awful. If you are able to dodge that, you'll get a basic idea of what they can order for you from their online site. If you're really lucky you can even purchase that day! Don't bother asking any of them about anything regarding the items since all they do is look at the .com site to get the same info you can get yourself. It's usually easier to just order from there and get it home delivered without ever dealing with the store. Pretty nice back room section with great prices on leftover pieces from sets someone didn't want. Absolutely stay away from their financing options unless you want the worst fine print possible. Furniture options are pretty varied and decent quality, if a bit Karen wanna be.

The sales associate was knowledgeable and helped us get exactly what we needed.

The staff was very friendly, and knowledgeable of several pieces of furniture. This was very helpful in my decision making. The prices are are good and comparable to other locations. The delivery was fast and efficient. I will buy there again when needs arise

My salesman tried to have me pay 200% of the price on the website for furniture the process felt rushed and I still feel as if I shouldn’t have went in the store and just ordered online.

(Translated by Google) Good service and all the furniture with the bed is very nice, comfortable and of good quality✨ (Original) Buena atención y todo los muebles con la cama están muy bonitos, cómodos y de buena calidad✨

The lady that helped us was very knowledgeable and patient.

We had a great experience in Amarillo. The sale guy Adolfo was professional and knowledgeable. He was attentive and answered our questions but knew when to give us our space to look around first. We purchased living room furniture and are happy with our choice. Thank you 😊

Thank you, Josh for your help in choosing the mattresses that will work best for us.

David Medrano was very helpful, knowledgeable & Professional in assisting with our purchase

Good service

Very knowledgeable staff helpful and patient woth questions

Great experience. David was very easy to work with.

Rosa is great!!!

Jesse and staff members of Amarillo Ashley Furniture were just awesome. They are all friendly and professional. The delivery process was also great.

Very easy and smooth purchase. Knowledgeable staff, and very friendly and helpful.

Customer service was excellent. The selection way exceeds the competition

Good customer service.

Highly disappointed was promised my full delivery and only received my sectional, well partially because it was broken. Didn't receive my table and chairs and needed everything I bought to be ready and furnished before my wedding date. The shipping department needs to definitely get it together and just know of you buy something don't expect it to arrive the date they say we got rescheduled 3times. The employees during the buyinh process were great but shipping is trash

We had Jesse and he did an awesome job

Unbelievable customer service Evan was helpful knowledgeable and went the extra mile to help us. We are not typically Ashley customers, but will be from now on because of Evan.

Friendly and very knowledgeable!

Nice clean well laid out store. Knowledgeable and friendly employees. 4 stars though for Ashley itself in having different pricing online than your actual stores. That needs to be corrected because it causes confusion and looks bad. But the staff and the actual store in Amarillo absolutely get 5 stars !!

If you go to Ashley make sure to ask for Jessie. He is so great. He made it possible for me to get what I needed. I can't express how happy I am. Thanks again.

Don did a great job with helping get my furniture ordered. He went above and beyond to guarantee that I got the right pieces after I had so much trouble with trying to do an online order. Definitely would recommend going to Don instead of the website. 10/10 Don

We had very courteous experience and found what we were looking for at a great price.

Kirstin was so helpful! Thank you

(Translated by Google) Super recommended excellent service many promotions beautiful furniture excellent quality very friendly staff (Original) Super recomendado excelente servicio muchas promociones hermosos muebles excelente calidad personal muy amable

They were helpful but not pushy.

I was greeted by some very nice people and was taking good care of in a timely manner

(Translated by Google) Good service from the people I interact with 👍, the seller David Medrano is always attentive to my concerns and looking for alternatives, I recommend him 👍 (Original) Buena atención por parte de las personas con las qué interactúe 👍, el vendedor David Medrano siempre atento a mis inquietudes y buscando alternativas, lo recomiendo 👍

Found exactly what we were looking at a reasonable price

We had a great experience today at Ashley furniture. We had a wonderful saleswoman who helped us. Thank you.

My experience at Ashley Furniture was exceptional. Jesse showed me an array of choices in motion sofas and love seats. I chose a leather set at a phenomenal price. The furniture was delivered two days later by two professionals who made sure everything was connected and placed where I wanted it. I will return for future purchases.

I would give the Amarillo Store, our Salesperson, Rosa, the delivery crew and service crew all Five Stars. I would give Ashley's Customer Service One Star. We purchased two pieces of furniture in the past two months, the first was what we wanted, delivered on time by two gentlemen who were great. The second piece the same experience except it was missing two parts as noted by the delivery crew. Over two weeks later and two delivery of parts later still do not have the correct parts. We are now told we have to submit three photographs of the furniture and fill out additional paperwork in order to have the new parts delivered and assembled. My recommendation to anyone buying new furniture at Ashley's is to refuse delivery if it is missing any part/s.

Nothing but all smile the gentleman that helped me was very resourceful. Help me pick out everything I needed made for sure that it was exactly what I wanted. Very nice and easy to talk to and very professional.

Jessie was Awesome! I love not being hassled to buy! Jessie was polite and very knowledgeable! Great furniture place!

Im.very satisfied with the salesperson .. shopping was easy fun and hassle free.. Rosa was very helpful , her demonstration was thorough...it made our purchase worth it. THANK YOU !

Very helpful had one awesome experience thank you

David Medrano was very helpful. Enjoyed our shopping experience.

Excellent

Very helpful and friendly when we needed assistance and got everything taken care of for me and my family.

THIS IS A REVIEW FOR ASHLEY FURNITURE ONLINE! I ordered four chairs from this company online. Three chairs arrived, two of them damaged. The fourth chair never arrived and was returned to the warehouse. I called and talked to four different agents about this order and was assured that I would be receiving the fourth chair by a certain date. When I checked on the tracking the chair was being returned to Ashely Warehouse. When I called for the fourth time to find out what was going on I was told that the whole order was actually canceled during the shipment process due to a "wrong address" according to their finance department and that they shouldn't have ever arrived at the address that was actually correct and on file for the payment and delivery and that I needed to return the three chairs that did arrive. I was also told that I would not be getting replacements for the two chairs that were damaged either and that they would just give me a refund for the one shair that never arrived. First, I NEVER SUBMITTED A CANCELATION or change of address and was NEVER told that the order had been canceled due to "wrong address" at any point in the process by any of the agents that I spoke with. All the agents assured me that I would receive the chair and the replacements until I finally spoke to the escalation supervisor. Second, The escalation supervisor could never really explain to me what the problem actually was and simply said that it was a "difficult situation." She did process return shipping for the three chairs that I did receive and she did assure me in writing a refund for the chairs upon pickup by Fedex. Hopefully this does take place as assured, unlike the assurance of receiving the fourth chair that I was given along with the two replacements for the damaged chairs that I was assured of as well. This experience with Ashley Furniture Online has made it where I will NEVER do business with ASHLEY again. Very unprofessional and sketchy to say the least.

Very great service from Rosa

Evan was attentive but not overwhelming and informative but not pushy

I have used Rosa Ortega for years and she is just the absolute best at getting your best options and getting them here quickly. She is very knowledgeable and friendly with such an easy “process”. Blessed to have a great “furniture person”

Knowledgeable sales personnel

Everyone in the store was amazing and helpful

The furniture is wonderful and extremely comfortable. Zero gravity recline is the way to go!

Everything was great. We even changed the color after we left the store and they changed it no problem.

Sale and product are excellent, delivery is 2 hours late and not here yet, good way to really screw up a persons day

I was looking for a new bedroom suite. Rosa O. and Don N. went above and beyond to find just what I was looking for. I was very pleased with the overall experience.

Had a great experience! Purchased a bed and walked out very happy!

It was great! Fast friendly service

Jesse was a great help!

Excellent people, very professional

Real simple,in and out got what we went in for. Rosa did a great job.

Overall experience was good. Jesse had the patience of a saint dealing with me.

(Translated by Google) Excellent customer service (Original) Muy buena atención al cliente

I went to buy furniture at Ashley’s in Amarillo. The salesman (I think Aldalpho) wouldn’t give straight up numbers when asking about delivery fees and warranties…he just tacked everything on. The next day I started looking at the invoice and the furniture that I thought I was buying for 1,000.00 turned into 1,600.00 with everything tacked on. I called to take the warranty off and ask for the delivery fee that was discussed and the salesman said he couldn’t adjust it to what we had agreed on. I just cancelled the order at this point. He called me back 20 min later saying he could give me the delivery price I was asking, but at this point I was mad because they scammed me. I then went online and ordered it myself. The warranty was 1/2 of what the store offered and the delivery was FREE!!! I highly suggest not ordering in the store unless you want to spend a lot more money for the same product.

Our salesman was great !

This has been the most awful experiences I have ever had purchasing furniture. I walked into to the store after seeing an ad online. I was shown the table and chairs that were displayed on the picture and was told that the price was for everything and it was verified by a sales professional and store manager after looking at for 15-20mins. He then proceeded to make the contract with the quoted price and I signed it and paid in full for everything. Later that day I recieve a phone call from the manager stating he made a mistake and it should have only been for the table only and I needed to go up there and pay them an additional large sum of money if I wanted the chairs. This does not only seem unethical but illegal to request more money after a contract was made and refuse to honor it at all. The GM of this store Damien was not only disrespectful about the situation but also stated that because no one from the store signed the contract whith thier signature even though they made it, printed it and I signed and payed for it with all the details of what I purchased... that it was not valid? I have all my copies of the contract including a picture of the one I signed in the store for them. It has been a week now and I'm still getting the run around trying to get a hold of someone in corporate office that can explain how this is okay or make this right. I updated my review to 3 stars, after Maria from corporate office took care of the situation and made it right. Thank you.

I’ve visited the Amarillo store to look for furnishings for an Airbnb. Rosa was incredibly helpful! This was some of the best customer service. I’ve experienced in quite a while. The furniture is very reasonably priced and the selection was extremely good. Thanks again Rosa!!!

Excellent custome service in store and by telephone.

I have had the best service with Ashley furniture! Jesse went above and beyond to help me out! Thanks so much for everything!

Excellent service, no high pressure salesman tagging along. Let us shop and checked in frequently if weneeded help. Dustin Ely was.very courteous and profesional. AAA+++

Very helpful and not time consuming

Salesman was very helpful not pushy at all.gave me a good deal

I was disappointed because the salesperson discouraged me from ordering the sofa I saw online and made me feel like the only options I had were what was on the showroom floor.

Perfect in every way! Great salesman willing to help and explained everything wry wel!

My visit to the Amarillo Ashley's store was pure gold customer service. Dorothy was accomodating to find an answer for every inquiry that she didn't already know. Her knowledge on the Inventory was remarkable. I was able to find exactly what I was looking for. Great staff, great selection at great prices.

We just found a rug we loved at this store and they would not sell it to us because the lady who does the designs/ staging is getting evaluated tomorrow and she wanted to use that rug. It was a $1300 rug. So weird to me that they absolutely refused to sell it. Am I wrong? Isn’t this a home store? It is it just about the displays? Frustrating for sure.👎

Great experience. David was the employee that helped me my wife out on a couch set. Very knowledgeable. Gave us a lot of info and left us to look around but occasionally came back and asked if we had any questions and also through out options and knowledge. Went to other furniture places before going to Ashley’s but Ashley’s did win us just because of how we were treated. David’s the man, quick and knowledgeable on his game.

Sales person was very nice and very freindly very helpful