Ashley Store Arlington, TX

We walked in just to look around because we just moved to the area. As soon as we walked in we were greeted by an associate and was directed to assistant manager, Daniel. We told him that we may be looking for a bed set and he immediately went to work! We were asked to look around and when we found what we liked he gave us a whole run down of the product and the pros and cons of each choice. Also he helped in suggesting other products due to our preferences. He was very knowledgeable about what he was selling. We made our decisions and he was able to work with our price range and even got us an amazing deal on a bedroom set. When checking out, the entire staff congratulated us on our purchase. All around amazing experience and if I had to buy a bed set again (which we won’t due to the great quality.) I would definitely return to this Ashley’s and should suggest to anyone else

Angel was awesome.

Daniel was great. Very knowledgeable and professional attitude. Dey pleasant buying experience

I have bought furniture there a couple of times and everyone such as Alex, Korey, Jose & Gayle has been top notch 😅

My experience at Ashley’s was the best. Our Representative Angel was amazing! He was very detailed with explaining each items quality and benefits. He really helped my husband and I make the best decision for our home. This is the place to come when furnishing your home!

Korey was friendly and helpful. He helped us find the furniture we wanted for the price we could afford.

Jonathan was very knowledgeable and friendly. Superior customer service at the Arlington location!

It was great experience and we are very happy with our purchase today!

Gayle was professional and very nice to work with. She answered all my questions and was well versed in the furniture business. She worked hard to get us a good price! We recommend Gayle, when you go to the Arlington store at Ashley’s!

Although I rarely write negative reviews, my experience with a couch purchased from Ashley in 2020 has been disappointing. The couch, which was supposed to be made of solid leather, was expensive, and I also purchased an extended warranty. Regrettably, the leather has deteriorated in certain areas, and when I contacted their warranty service The first question they asked me is how long has it been noticed I said some of the wear I’ve noticed for about, I don’t know maybe three months . They then informed me that repairs must be reported within 30 days. Consequently, my claim was denied. I am unhappy with their customer service and would not recommend Ashley or their warranty service to others. Order number 0855194632 if anyone from the company would like to do the right thing and cover such an inferior product.

BUYER BEWARE! I’m giving our experience at the Arlington Ashley store two stars instead of one because at the time of our transaction it was somewhat of a good experience but then it all went south from there! We live in Kansas and we were working in Texas when we decided to see if the local Ashley Furniture might have the loveseat we needed to match our couch. We called the store and a young salesman named Cadeyn answered. We were looking at the Ashley website to make sure we gave the right item number for them to check on availability. The website had it listed for $479.00 but Cadeyn tells me ‘yes they have it and he could have it ready today for $749’ & I said oh wow that’s interesting cause it’s listed on the Ashley website for $479 so what’s up with that? He replied with a ‘oh OK let me go look at that’ and comes back with a confirmation that it was that price and they would sell it to us at that price. Great! I said and we headed over there. We confirmed twice that it was the Navi loveseat in the color smoke that they had and it was confirmed and they showed us on the computer screen. We paid and drove over to distribution center for pick up. We felt super lucky to have found it but in hindsight we should have known better when dealing with Ashley! We waited a bit and then it was our turn and we got loaded up. The loading guy said ‘loveseat item number xxxxx’ and we said yep that’s it and in the truck it went. We had a long drive ahead and we headed home. When we got home late that night we unloaded it and once we got it inside we noticed it was the WRONG COLOR!!! I was so upset! We tried to make sure/confirm it was the right color 4 times! We should have known better and just opened it up right there and looked at it! I called the store the next day and was told they weren’t going to do anything about it and I would have to deal with Ashley’s resolution department. ‘That’s just how they do it’ I was told. And this folks is where the absolute ridiculousness began! We have been jerked around for now 2 1/2 months. They say they will call you and they don’t. You call and go through the same story over & over with some poor representative who has no idea what’s going on cause she/he is the 5th person you’ve talked to. We keep getting emails telling us to pick up our order in Fort Worth and we keep saying we live 7 hours away and we can’t do that! We have called the Arlington store. No one calls us back. Marcus was the manager that day and I’ve called asking for him and he’s conveniently not there. Left my number and no call back still to this day! I called right before I started writing this, no Marcus and manager on duty not available, and then I called again 10 minutes later as I was asked to do, and still no manager available. ‘Can you call back in a little bit?’ the guy says and after hearing my frustration he offers to take my number & have them call me. I highly doubt anyone is going to call me! We are more than likely gonna have to sell this loveseat now at a loss to us! Ashley has a truck deliver furniture to a store right here in our town but somehow we can’t get a replacement delivered to us. ABSOLUTELY RIDICULOUS! So precede with caution when shopping at this store especially if you’re from out of town cause they make the sale and do not one single F about you after that! And if Ashley actually reads these all my calls were recorded and I think my next call will be to the Texas consumer affairs department and see if they can take a complaint from me today!

Good experience

WILL NOT RECOMMEND ASHLEY FURNITURE Service at the store was fine BUT Ashley furniture quality has gone down big time! My blue velvet dining room chairs all are wobbly and it fell apart and I fell from the chair. Ashley one year warranty and Extend warranty after is useless. They tried to repair it a month after we brought it. Still kept on getting loose and the extend warranty’s answer is it is a manufacture prexisting condition so they won’t cover. Ashley and Extend warranty kept on both giving me the run around. They should either refund me my money almost $1000 worth of chairs with price and delivery fees or exchange it for different dining chairs. I’ve had it for less than 2 years. I’ve brought from Ashley in the past (bed, sofa etc) and it was fine but now I don’t trust their quality anymore and WOULD NOT RECOMMEND!! Also the store messed up our order and sent the wrong color desks. They finally had it swapped out

Walked into Ashley in Arlington with my DIL to just take a look at bedroom sets for my grandkids not expecting to make a purchase at the time. We were assisted by Daniel Ayala and he was just amazing....very friendly, honest, professional and helpful. We received such awesome deals that I purchased two bedroom sets! Daniel went above and beyond to ensure I was happy with everything that i was purchasing. Thank you Daniel!! If I need any other furniture, I will definitely be back to see you.

Great service! I got someone very knowledgeable about the items I was interested in. Enjoyed my shopping experience!

There are so kind!

Korey did an excellent job helping my family. He provided just the right amount of space to allow us to browse the store and provided the right amount of attentiveness when we needed help. He was very patient as we explored all the options including couch design and layout, color, fabric types, etc. He made the experience very comfortable and enjoyable.

These guys are the best there is so much to choose from the associates are friendly and nice also they hook u up with the deals this place is amazing you guys should really check it out you want be disappointed.

Gayle was awesome!!

Had a fantastic experience with Korey from start to finish. He was friendly, knowledgeable and genuinely interested in helping me find the right fit for my mattress. He answered all my questions without any pressure. The whole process was easy and stress-free.

We were greeted by a very nice gentleman by the name of Antonio. I couldn't remember the name of the furniture we were on the market for, so it was a brief game if charades for a few minutes- but we got it. He was very friendly and knowledgeable in the product and helped us piece together our living room set.

We had an excellent experience with the customer service representative Angel. He was polite, respectful, intelligent, and extremely knowledgeable of the company products and services. He did not pressure us into making a buying decision, which is prominent in most furniture providers. I highly recommend this store and the quality customer service provided by this young man (Angel).

The showroom's presentation makes it easy to make a selection.

Excellent friendly customer service.

I saw a really nice outdoor furniture set on display at the Arlington location. I was indecisive about purchasing due to the pricing (it was a little high) but I really liked it. The sales representative Angel Aguilar was helpful in trying to get me the best deal possible. After leaving, I looked at their website and was confused as the set was a different price (much lower). I called the Arlington store and spoke with Corey (who was very knowledgeable on the sales and operations of the store) helped me to understand why the items were priced different. Both Corey and Angel were very accommodating and patient with me. I visited to store again and Angel made sure I was taken care of. If you are in need of home/patio furniture I recommend you visit Ashley furniture! Ask for Angel!

Great customer service

Angel was absolutely fantastic ensuring we got exactly what we were looking for at the best possible deal. Would highly recommend again!

Very helpful and will be again ....thank you for you help ....Jimmie Byrd

Sales was not pushy but very helpful when we made our selection.we’ve purchased Ashley before and feel it’s solid built brand.

The staff made this visit personal and I absolutely love the mattress that was shown to me. I definitely recommend anyone to go and check out this place for great furniture. Ashley's furniture store is my favorite store to shop for furniture.

Adam helped me with my living room set. Phenomenal customer service experience. Adam is very knowledgeable and helpful.

We bought my bed a month ago and it said It was going to be here June 3th but on that day they told me to reschedule and I put it on the 17th know that it’s the 16th of June i just receive a notification to reschedule again ugh never buying anything from here again.

We had an excellent experience. Two sales reps worked together to answer questions, give complete descriptions, and explain financing options. They were patient as we looked at multiple products throughout the store. Very pleased.

Lati was very helpful

Taylor was such a great help. Professional and knowledgeable. With people like her helping will definitely be back and recommended everyone to this store.

Jimmy the sales was perfect we could not have asked for a nicer guy to help us and make a sale great personality

Sales agent (Rahim) greeted me at the door upon entering, guided me through stores inventory of selections I had in mind. Ultimately helped with selection and purchase, satisfied customer.

Waiting on a pickup time

SalesLady Was Very Nice And Helpful.

My sales representative, Taylor, was very knowledgeable and helpful to me in deciding what I wanted. Very professional.

Gale she wonderful, she gave me good discount on my bed.

Gayle did an AMAZING job helping us replace some parts we misplaced! Thank you Gayle and Ashley for all your help! YOU ROCK! GREAT JOB!!!

I worked with Daniel Ayala on 2/8/25 and had an excellent experience! This was also my first time shopping at Ashley Homestore. As soon as I entered the store, Daniel walked right up and greeted me. He made sure to listen to my needs and concerns to ensure we found the best products for my home. I was in the store for at least 3 hours and he never rushed me or made me feel like he had more important things to do! When I ran into an issue with a product, he was understanding, took accountability, and did his part to rectify the matter. I also worked with Korey Delaine on 2/13/25 and had another excellent experience! Korey is a true example of a great sales rep—he is super knowledgeable about all things sleep, is efficient, and has a great sense of humor! I was able to communicate my needs, try out multiple beds, look for a bed frame, discuss price, and pay all within about 2 hours! Thank you both!

I would give a zero star if I could. I was told the items purchased on 05/30/25 were in stock, she said it with a smile...LOL! The day of delivery,we had everything ready as we were told to do. The young man who delivered was very nice, first thing he said to us, was I have the base of the bed but no mattress. Showed us the delivery orders, the base, no mattress & 2 recliners. I called the Ashley furniture, was told that the mattress was coming from another location ( when we were told that it was on stock at the Arlington store) and had not gotten there in time for pickup. Plus the base for the mattress was damaged. I was told that we would receive a call from guest care to set up a delivery for Friday or Saturday, no call came, 26 hrs later I make the, to be told that the next delivery date would be 6/17/25. The sale rep only care to make a sell not at all for the customer, no one has reached out to us. The first time buying at Ashley and the last. In Grand Prairie With no bed.

A lady that worked for acima took my information. Her name is Nicole. She took the info for my living room furniture. She told me to come back the next day to sign the papers. We drove all the way back the next day and she wasn't there. Nor was there anyone there to help me. They had all taken off this Tues. June 3 They told me to come back on Thursday. I came back the next day. Wednesday. They were still not there. But one young man Korey was there and we told him what was going on.He looked for furniture we were supposed to get. The lady sold it. It was gone. We looked and didn't see anything we liked. Korey was a big help. He is really a pro at helping. We found a nice sofa and love seat. If it wasn't for him we would have walked out the door. The other managers were not there to help and it was a disappointment. I looked for my furniture and it was gone. Nicole should not have told us to be there if she wasn't there or had someone to take over. I highly recommend Korey for the job.

This was my first time shopping at Ashley! My sales person was awesome!! Lati Boka was patient, knowledgeable and friendly. Thank you for making my first purchase with Ashley and I look forward to working with Lati in the future!!!

Outstanding service and knowledgeable staff. Daniel and Angel are great representatives of this company! Everybody should buy from this store.

Daniel Ayala and Angel A. provided us with outstanding customer service as we were looking to furnish our first home! We will definitely only go to this location for all of our home needs.

Best customer service from start to finish. My sales person was Adam. Ah-may-zing! He told me he was new but I was bothered by that. He had a willingness to help and that meant a lot to me. It was because of Adam that I made my purchase. This is my 2nd bedroom from Ashley. Good quality furniture and excellent customer service keeps me coming back.

Great customer service.

I was suppose to get my table and chairs on June 03,2025 and when I called to see what time it would arrive I found out it would not be arriving until July 22,2025. Had I not called about the time of arrival for June 03,2025 I would still be waiting. Very disappointed that noone informed me of this change because the salesman told me that it was in stock, otherwise I would not have purchased it. Lack of communication 😒

Excellent service. Amazing experience buying at Ashley Furniture with Lati Boka.

I placed an order over the phone with Gayle and she was so wonderful and kind. I am very happy about my experience with this store.

Great experience! Angel was terrific to work with! Thanks

I always find what I’m looking for at Ashley. Today I ordered a sofa for my new home. I had great help, sale prices and the ability to purchase in the metroplex but have it delivered to Levelland, Tx.

My experance was great !! my sales person Chris Martínez very profesional And very helpful he was abel to answer al my question I would defintly come back

Best experience!

Angel was amazing! He was very patient with us and worked hard to get us the best deal.

i ordered a bed and they sent me a table, still never got the bed. cutomer service is robots

Sabrina was great, the store was clean and everyone we came in contact with were pleasant.

Came in really just window shopping with my wife we knew we were going to get a couch soon but didn't expect to find such a good one right when we walked in and Rahim Rowns greeted us and let us know if we had any questions he'd be there to help. Didn't really hover over us he let us wander the store trying out the couches and we circled back to that first one and he came and checked on us and we asked for a quote and he went above and beyond to help us and even scored us some extra incentives that were an added bonus on top of the memorial discount we were already receiving. 10/10 experience. Came in just looking and left with the perfect couch secured and can't wait to have it delivered! Go see ouran Rahim he'll get ya right!

Jonathan Acosta was amazing ,very professional and patient. I highly recommend him if ya go to Ashley in Arlington

It was a great experience! Loved Brittany ! She was not pushy and she let us have our space !!

Great service Brittney!

Great customer service , i told the rep what i was looking for also my price range and she made it happen satisfied customer

Taylor waited on us this evening and helped us to find just the right power recliner at a price we could afford. She took time with us and explained everything. Thank you Taylor!

My 1st. Experience at Ashley and I was very pleased, thanks.

Thank you so much to Matthew and Marcus! They are are the real deal! They are so helpful. I’ll be back! I’m

Taylor Kilgore was a very good salesperson to work with, very friendly and no pressure. She was very accommodating to assist me with paying online and setting up delivery. I highly recommend you request her if you’re shopping at Ashley in Arlington, TX.

King Korey was simply amazing and very knowledgeable of the different woods. He helped me pick a beautiful quality set for my guest room. Great customer service go a long way.

Ms Lati Boka was efficient and professional.

Very friendly, helpful and knowledgeable. Went over and beyond!

Best service! Knowledgeable, certified bedding experts. I knew what I wanted because I had done my research. My salesperson said everything that I read during my research. Excellent experience.

Gayle was wonderful to work with at Ashley HomeStore! She took the time to really understand what my father needed in a recliner and helped us find the perfect one. Her knowledge, patience, and friendly attitude made the whole process easy and enjoyable. We never felt rushed or pressured, just genuinely supported. Highly recommend asking for Gayle if you’re shopping here!

Taylor was great & professional. She helped me out & didn’t try to sell me things that I didn’t want.

While the selection of items were limited, I found a sofa that works for me. I appreciated the great support from Angel! He was patient and helpful My review will be updated once I receive the item

Johnathan introduced himself, ask what we were shopping for. We told him we were looking for a dinette set, the style and look. Ashley didn't have the one we looking for, so Johnathan got on the Ashley site found it got it ordered with a great price even got us free delivery 😀. Nice young man. Not ever shopping at Rooms to Go. Not good customer service 😕

⭐️⭐️⭐️⭐️⭐️ Excellent service at Ashley HomeStore – Arlington, TX We visited Ashley HomeStore in Arlington, TX today and had a great experience. We especially want to thank Rahim Owens and Marcus Huerta for their outstanding service. They were very kind, patient, and professional the entire time. They helped us find exactly what we were looking for and took the time to clearly explain all the available options. The store is well organized and offers a wide variety of furniture for all styles. We will definitely be coming back and highly recommend this location!

Gayle was my salesperson and she was perfect. I will be visiting her again soon

The whole process was quick and our sales rep was very knowledgeable about the product we were looking at. Made the decision to buy very easy

Went looking for patio furniture. Taylor assisted us and was very helpful in finding what we were looking for at a reasonable price.

Eric Toops was a wonderful salesman. Very thoughtful and patient. We will return again.

(Translated by Google) Very kind attention. (Original) Muy amable atención.

Korey was awesome and super helpful with helping me pick the furniture I wanted and getting me the best pricing.

Awesome experience. Lati was amazing

DOOO NOT BUY A $4,000 TEMPUR PEDC Medium mattress from them!!!!! I’m so mad because I was sold this mattress that now I’m having really bad. Back issues that I can barely get out of my bed. I tried to file the claim and For some reason there is no law tag on the mattress. So now I lost $4000 on this stupid mattress and have back issues!!!!!!!!

We bought some bedroom furniture for my granddaughter and it was delivered on Saturday. The delivery was terrible. It was supposed to be delivered between 2-5. After about 3:30 every half hour the time was pushed back. They didn’t arrive until after and didn’t leave until a little before 9pm. Who on a Saturday wants to sit around the house all day or have a delivery at 8-9pm. I called and talked to the assistant manager twice the general manager was supposed to call me but never has. The delivery is a joke $180 and be white gloves but it’s far from it. Ashley used to be a good place to buy furniture but seems to be going downhill. I also want a refund for the protection plan!

Korey was awesome to work with.

The bed experts at Ashley are very knowledgeable, very personable, and very helpful. All my questions were answered and all my needs were met.

I went to buy s dining table set on this Saturday . Every was good a the beginning. Lati Boka help us out, whe chose to buy the last dining table they had . When I went pick it up Lati ask 2 guys for help and they just ingnored her. Those 2 guy didn't had any costumers. I help Lati take chair and table to loading zone. After that I talked to the manager about how those 2 guys didn't help Lati out when she asked she didn't respond back. If you go buy something from Ashley store ask for Lati Boka, she will help you with what you looking for. Avoid the black guy with glasses and the fat Hispanic guy You can't miss those guys .

We purchased a floor model shelf and despite it being very visibly damaged and marked up from the online price by $200, they only agreed to match the online new price for the item. Its a discontinued piece so we ultimately opted to buy it and repair it ourselves. We then picked up our other pieces from the distribution center and one of the rollers on the coffee table was wrapped individually inside the box meaning they packed it up broken. There were visible damage marks as well. While we were able to repair the broke pieces, this furniture was purchased new and given to us knowing there was a piece that was broken off. We are long time Ashley customers but the overall experience was disappointing. Our sales rep was nice though and I don't fault him at all for the lack of customer service. I think if thats the experience we can look forward to though, we'll shop elsewhere in the future. If we do return to shop, I'll make sure to check online for best pricing ahead of buying anything. Good businesses are transparent and upfront about their pricing.

Eric was very friendly and very knowledgeable about the product highly recommend him

Quick and easy to get what we needed.

Professional, prompt service from Antonio. I came in in my work truck needing to get in and out. My store of choice.

I walked in, but I was not quite ready to buy my new bedroom set yet. However, I ended up buying a new set and mattress on sale. Korey was my salesperson, and he was very informative of any questions that I had. If you're looking to buy new furniture, stop by and see Korey.

Lati was very helpful and knowledgeable. Great experience.

Awesome Customer Service

We came in and received the most help . She was very nice and very smooth and fast process. Thank you for giving us the best experience .

Cayden Tomlin was so very helpful. He went above and beyond the normal customer service. We will certainly ask for him in the future should we purchase anything from Ashley Furniture, Arlington.

Excellent experience, very helpful, kind. I would definitely tell all my friends and family to go to Ashley's. We're the Customer mattered.

I am very type A. And Korey was very kind. Patient and professional. I changed my mind a couple of times and added several pieces of furniture to my order. It was a pleasure to work with him and I will refer family and friends to this facility. Daniel the manager went out of his way to make us feel welcome

Prompt efficient service and quick delivery

Chris was an amazing light who is so knowledgeable of the products. He is also very personable and open to conversation. The manager also came over to set the tone. It's a nice store.

Great salesman Great customer service Very pleased!

Great buying experience, Korey made it really easy to get the furniture I wanted.

Great Customer Service.

Gayle was so nice and helpful, and she answered all my questions, I haven’t bought a new bed in 16 years. I would recommend her to anyone.

Eric Toops sales rep God sent him to me , thank you so much! see you again soon.

Sales lady Lati assisted me twice on helping with living room furniture and I would recommend others to look for her in the store

Latin was the best ......

I’ve been looking for a pair of loveseats and Ashley’s had a traditional one I liked. It fit my needs and my sales person gave me a deal I couldn’t pass up. This is my 2nd living room set I’ve bought from Ashley’s and the first set is still in great shape so my kids are claiming those pieces.

Both workers were professional and friendly

I wish I could give this company 0 stars. This is by far the worst company you can EVER buy furniture from. If you value your time and money then take it somewhere else. I ordered a king bedframe from them 7 WEEKS AGO. Every week they show up with damaged furniture. The communication is god awful. They use a third party company to deliver their furniture and that company does not care about your product. They throw your furniture in the back of a massive truck with 15 other customer prodcuts and it just gets damaged during travel. I told them to put it in a box to help prevent it from getting damage and they refused. I even had an employee tell me they saw it was damaged before loading it on the truck and the manager said to take it anyway. Im not surprised at this point. Ive talked to Ashley furniture managers over 5 times and they do nothing. They say whatever they can to get you off the phone and never follow up on your order and make sure things are changed/fixed. The delivery team is always late by several hours and you have to waist a whole day sitting at the house for when they show up. Worst experience ive ever had. Save your money and your time and go somewhere else

I had a good experience at Ashley, thank you

I had a great experience while choosing furniture for my husband’s man cave . Eric Toops was the associate that waited on me. The transaction went smoothly from start to finish.

Rakhim was Awesome!! I called to see what new bedroom sets were available as well as financing options. He assured me that Ashely had the Best of the Best. He greeted me in the door with a Smile and I left walking out the door with that same Big Beautiful Smile because my bedroom set will be delivered on the weekend. Go get yours.

Very informative, suggested more options, no pressure to buy, made our choice very easy

Heyyyy you guys gave me the wrong bed frame I got a king bed but a queen frame come on now

Cayden has excellent customer service took care of us as soon as we walked in.

great prices and beautiful furniture.

My Salesman Johnathan was Superior. The look on his face when I got approved was priceless. I promise to refer more to Johnathan in Arlington Store. And it is a pleasure doing business with Ashley’s Furniture Stote

I had 2 failed deliveries and the delivery came later then what it was originally scheduled for. Wish I had a better 1st time experience. I probably won't be back. Then all my pieces didn't come with my order.

Great customer service. Rahim was amazing. Next furniture purchase we will be back to see him.

Thank you to Johnathon in Arlington for helping our family.

I had a great experience purchasing a shelf thanks to the excellent assistance of Eric Troops. He was incredibly patient, informative, and genuinely helpful throughout the entire process. He took the time to answer all my questions, explain the different options, and made sure I felt confident in my choice. It’s rare to find someone so dedicated to customer service—highly recommend!

Excellent service. When told my proce range sge did judt that. No pressure yo upsell

NEVER purchase anything from Ashley because there WILL be a problem! Good luck getting good customer service. You will have NO recourse. You WILL NOT get a refund no matter what because THAT IS THEIR POLICY. I called 30 minutes after my delivery to request a refund as the item wasn't as expected. Customer service was closed. I went online for a Chat, spent 30 minutes online providing all the information to the representative who stated she was sending the request and an email for someone to contact me. I received a call this morning from customer service only for the representative to continuously state more than twice, "Unfortunately, that is our policy and I know that's not what you want to hear". Why would they take me through the sham, pretense, pretending to take a request for refund if there was NO WAY that was going to happen? Not even an exchange. The first representative could have told me that. Why did I need a call from Customer Service to tell me that? Why is there a customer service department but no customer service? I purchased from Ashley many years ago and had problems back then. I told myself then I would never buy from them again. I should have stuck with that thought and looked elsewhere. I will NEVER FORGET again. No matter how much you love the item in the store or online leave it there because once in your home Ashley is done with you. I have another order I'm cancelling today! I don't want anything from Ashley ever again! DON'T DO IT! They are dishonest and doesn't care about customer satisfaction. Something about COVID! ARE YOU KIDDING! We have been past COVID for 3+ years. Many stores take back everyday items, clothing, bedding, toys and Ashley won't take back one piece of wood furniture that was in my home 30 minutes! Just their way of keeping your money. There is no excuse for this policy. I won't be held hostage to Ashley and their policy of NO REFUNDS. This is not a small business trying to make and hold on to every dollar, in this day and age there are exceptions to every rule. Big businesses like COSTCO take back all sorts of things including furniture because the value of keeping that customer is more important. Not so with Ashley they only care about the all mighty dollar.

Awesome customer service !

Brittany was awesome. She was so helpful!

Antonio was extremely helpful and polite. He was also very respectful. He was patient and made the whole process easy. Really appreciated his kindness and knowledge. I will definitely be back to purchase furniture again from this location.

Korey met us at door with a smile. He asked several questions to get an idea of what I was looking for. He did, also, give me the option of browsing on my own. Once I answered his questions he took me directly to where I could look at samples. He made several suggestions, explaining the features of each. There was no sales pressure. I felt that I was able to make an informed decision that was in my price range. It was a positive experience.

Gayle was great!! Definitely would recommend her to others.

Great customer experience, acknowledged as soon as I entered the store. Staff assisted immediately and purchase was made with great satisfaction.

Eric was amazing!!!

Everybody at Ashley's including the sales person very friendly and even the delivery guys were great.

I purchased a new dresser and it was to be delivered. When it was delivered the 2 guys brought it in and left it in my living room upside down!!! I thought they would take it in my bedroom but didn’t! I’m not a young woman so I clearly needed help but it was just dumped! Never again will I shop at Ashley’s again !

Great job 👍

Eric was great help in selecting my furniture and helping outline my financing options…which were great by the way. Great place to buy furniture. I will be back.

My experience was excellent never had better help. I was greated properly at the door and treated very well the whole time I was there its a pleasure dealing with complete experts

Exceptional service and a great selection of furniture to choose from.

Mr. Korey was so helpful in getting my mom everything she need for her move. Very professional and went above and beyond to get us all situated. Thank you!

This was my 1st experience shopping at Ashley and I was very pleased. The staff was patient and very professional and pleasant to work with. I had the pleasure of working with Daniel Ayala and he made sure I was pleased with my complete bedroom set including my comfortable mattress. Daniel even took the time to explain the importance of the mattress that I sleep on and how it would make my nights much better and cooler.I look forward to doing business in the future. Thank you for having such an inviting and pleasant atmosphere.

Even doe they didn’t have what I wanted I end up getting something similar to it

We stopped by in hopes of finding a new dining table set. A very big thanks to Michael Kelly who went above and beyond to help us find something perfect for us! Amazing customer service, super helpful, all around great energy from him. We’re very happy with our service and our purchase!

Definitely had more varieties of product and the ROOMS TO GO!! overall they had better pricings which was great !!!!!

Excellent sales team help us with all our needs Eric did a great job

(Translated by Google) It was efficient and they adapted to my expectations. (Original) Fue eficiente y se adaptaron a mis espectativas

Cayden was fantastic is helping me find a mattress in my budget. He was very polite and kind

ARLINGTON STORE: Loved the experience with Daniel Ayala and his manager Sabrina in the Arlington store. I went into the store with a different piece of furniture in mind and came across a chair that I had to have. There was only one of them in store and both of them helped me find another one that was located at the FW distribution store. They were very professional and helpful in helping me snag another one. Daniel even texted me after I purchased the chairs and asked how they turned out! FIVE ⭐️⭐️⭐️⭐️⭐️ service!!!

Very good experience

Great experience and helpful employees.

(Translated by Google) Very good, very kind, they gave us their time, I liked it a lot (Original) Muy buena muy amables nos dieron su tiempo me gustó mucho

Very helpful sales person. After moving we realized that we needed 2 more barstools. Called and was told I couldn’t do it over the phone and that it would mess up our delivery. Delivery went well, but do not know when we can go to store for 2 more stools. Very inconvenient. Can’t believe you would refuse a sale! Crazy!

Great customer service from Angel. Really explained everything. Answered all questions me and my partner had. Nicest person to give us advice. Helped on every step on the process.

We came in today and Eric Toops took really great care of us and didn’t pressure us into anything. He let us look at different styles. We will definitely come back to make our next purchase! Thanks again!

Christopher was great! He went above and beyond to make us happy with our purchase.

LOVE this store! Always come back! Gayle was great and so knowledgeable! She helped us pick the perfect furniture for our very pet friendly house! Marcus, the manager, was very nice also and genuinely took the time to help us get a great deal!

I’ve never shopped here before but I just went in to make a return (couldn’t bc it was online, which is totally fair) however a whole group of co workers sat on the furniture chatting at the front on the store and they all just looked at me when I walked in and basically just stared at me until one of them decided to greet me like they were waiting to see who would first. I said I’d like to make a return and she shrugged at me and said they can’t do returns for online orders here (again that’s fine) the demeanor in her answer was od tho. Like she was relieved she could go back to her convo without working. Meanwhile the other people had continued their convo while lounging around on the merchandise. I asked where I could go to do that (idk why I asked I guess I meant where online but like it was a stupid question to ask her I guess) she responds. “Online?” Eventually I think she realized I was being brushed off because she did apologize and told me to have a nice day and was polite. It just was hostile walking in like they basically looked at me like “great another customer” it was weird, I felt like they were a bunch of teens but they were well over my age. Idk I don’t unusually complain but I really didn’t like that.

The delivery people work really hard for Ashley. I would buy again from Ashley!

Great experience our purchase went really well with the help of Mr Daniel Ayala

(Translated by Google) It's a store where you can find quality, elegance, and very good prices. The service: very good; everyone was very pleasant and attentive. (Original) Es una tienda donde puedes encontrar calidad, elegancia y muy buenos precios. La atención: es muy buena todos fueron muy agradables y atentos.

Very knowledgeable and pleasant to work with!

The salesman and the woman that did my application were so helpful and professional. I had just lost my husband last week and was feeling overwhelmed. They understood and was so caring to me. They made the process of purchasing the furniture so easy.

Lati was professional, polite, and courteous. She listened to us, understood our needs, and showed us multiple options. Lati met and exceeded our expectations! I would definitely recommend asking for her!

I'm a first time Ashley customer and I couldn't be more pleased. From my initial contact with your sales rep Gayle Turner through the delivery. Gayle was very helpful and very thorough for the entire process. Because of her I will be a return customer!!

Lati was so nice and helpful.

Wonderful experience finding the right couch and comfortable. Leilani was very knowledgeable and greeted me when I arrived. Thanks for my new couch, no photos yet but looking forward to delivery 😃

Great place and great people they understand what I was looking for and had it. I definitely will be shopping there again!

I was really impressed with Brittany Hoffman, she made the purchased super easy

It was great I had a awesome experience every one was nice and great I was so pleased, Nicole, Daniel ,and Jonathan,was great

Korey at Ashley Furniture on Cooper St in Arlington Tx has been incredibly helpful in finding the most versatile, comfortable, yet affordable furnishings for my individual needs.

The payments process was very frustrating. Although I had an emaile receipt, it took 24 hours before iit was acknowledged.

My husband and I had a wonderful experience at Ashley Homestore Arlington! We were greeted by Lelani and she immediately tried to understand our needs. Next Korey stepped in and gave us detailed information regarding the mattresses that we were interested in. We will definitely be returning for future furniture needs!

(Translated by Google) I hope to never return at least by my own will because when I bought the room the manager of that day told me that I could receive cash and now it has changed that it is only credit and to make a claim for any problem with my room it did not matter that any imperfection or damage was valid and now they come out that those paint imperfections are not covered and a month ago I visited your furniture store and the manager who was there said that I had until much more time after that date that the five years were up normally one more year to make my claim and he even pointed out that it expired on 3/18/25 and the insurance company said that is not true because now I feel great contempt because they deceived me as long as I bought the room and as long as I did not receive benefits they also deceived me thank you but as many people as ask me I will tell them the same I regret that they deceived me so easily it is not your fault it is mine for believing them you were only looking for your own benefit (Original) Espero no volver jamás al menos por mi voluntad pues cuando compré la sala me dijo el manejador de aquel día que podría recibir efectivo y ahora cambio que es crédito únicamente y para aser reclamo de algun problema con mi sala no importaba que toda imperfección o daño era válido y ahora salen que esas imperfección de pintura no están cubiertas y hace un mes vicite su mueblería y el manejador que estaba ahí dijo que tenía hasta mucho más tiempo después de esa fecha que se cumplían los cinco años por lo regular un año más para hacer mi reclamo y hasta me apunto que se vencía el 3/18/25 y la aseguradora de reclamos dijo que eso no es verdad pues ahora siento un gran desprecio por que me engañaron con tal de que yo comprara la sala y con tal de que no recibiera beneficios también me engañaron gracias pero cuanta gente me pregunte les diré los mismo lamento que me allan engañado tan fácilmente no es culpa de ustedes es mía por creerles ustedes buscaban solo su beneficio

Great Service from Antonio Bass!!

Antonio was extremely helpful, knowledgeable and patient! We will absolutely recommend visiting him at the Arlington, TX store!

Antonio was awesome. Pleasant greeting at the door, knowledgeable and quick with perfect suggestions.

Mike Kelly was awesome! He was so knowledgeable about all the different furniture options we were asking him. He was personable and didn’t pressure us to buy something that we didn’t need. Ask for Mike!

Korey was very professional and knowledgeable about the furniture we purchased which made it an amazing experience!

Very helpful and knowledgeable about furniture. Gave me confidence that I was buying well made furniture at a great price.

I purchased a bedroom set for thousands of dollars for my parents. I saw the dresser and realized the bottom drawer was off track. They took forever to send out the part and another forever to send a technician out. The first technician was running so late I had to cancel because 9pm is simply unacceptable. Finally the repair person comes today to attempt to install the piece and the new piece is WORSE than the original piece. I cannot believe we are having this horrible experience. We all work really hard for our money and I definitely wouldn't expect this subpar expensive product. I am very disappointed that my parents and I are having to go through this. This is simply ridiculous.

Loved Caden

I can’t wait for the gorgeous and great quality set to arrive! Thank you Gayle for all your help;)

Kati Boka made our shopping experience easy. She was very knowledgeable and understood our desires.

Working with Lati at Ashley’s , was absolutely amazing. I pretty much knew what I was looking for and once I explained it to her, she knew exactly what I wanted. I will definitely be working with her for any furniture and mattress needs in the near future. My experience was wonderful.

Hello customer care This has been a frustrating experience We went to Waco location in hopes to find a bed & sofa recliner. Was disappointed to find you can't pick up anything from the store as we planned to buy & bring home ourselves the girl was very nice & helpful (assistant manager) She got us on the hybrid sealy medium mattress amazing bed then find out you no longer have it in stock would sell the one on floor no thank you to many people on it So we left our thoughts..were we can go to Arlington location & pick up from your D.C So we did that a couple weeks later This girl was nice not as helpful. this store has a lot of sofas many looking the same style I wanted a non electric reclining sofa There was not 1 in the whole store. Waco was better equipped with that Beds again found sealy hybrid medium bed got excited (thought maybe yal got more in) Nope girl says I'm sorry it's discontinued. So we decided over our budget & go without a sofa to get item #1495182 Our delivery guys were great but this bed is like sleepin on the floor hard I told the girl I have a pinched nerve in my back I can't do very firm We have slept on this bed since delivered 3-5-25 & it is still hard needless to say my back is not happy & achey I wish this could have been a happier situation we are not grumpy complaining people we prefer to spread a smile but this hasn't been good for us at all

Korea was awesome

Our sales person was engaged and showed us several loveseat options to choose from. Found exactly what we were lookin for

Excellent service sales gentleman Daniel Ayala was very helpful and highly recommended to my family and friends.

Was shown great care and attention, walked out very satisfied with my purchases! Daniel & his manager helped me out tremendously! Thank you!

Stuck with a protection plan I don’t want. Salesman would not show me how he “bundled” savings somehow by adding the plan. Manager can make it right by refunding the payment plan otherwise the 1 star review stays and any future business lost forever. I did not finance anything.

Korey Delaine was super helpful.

Taylor was great! She was very knowledgeable and thorough. Helped us make a good choice for our living room l.

Such kind people offered help as soon as I walked in Taylor was so sweet and patient would definitely go back

Great service

Our salesman, Korey, gave us a great experience and made us feel really good about our purchase.

We went in looking for bar stools, sales person Gregory T. Was very helpful and courteous until we made a decision. We also found a recliner we couldn’t live without. Thanks Gregory!

Great experience. Knowledgeable and not pushy! Helped me find right mattress for me.

Angel, the young man that helped us, was very polite and helpful. He was even able to give us a discount. While he was finishing up our paperwork, we discovered that we live on the same street, about a block from each other. Small world!!

Great experience, excellent sales person!!

Christopher Martinez was a great sales rep today! He went above and beyond to make sure we left happy and satisfied!

I had an excellent experience at Ashley’s Furniture Store. The salesman was nice and friendly by helping me find the right sofa to fit my needs. I will definitely do business with them again.

(Translated by Google) Excellent treatment from Yazmin and Jonathan, they helped me complete my furniture purchase and I am very happy with the acquisition I highly recommend (Original) Excelente el trato de Yazmin y Jonathan, me ayudaron a completar mi compra de muebles y estoy muy feliz con la adquisición Recomiendo ampliamente

Chris was fantastic he is very knowledgeable in what he does, very patient and extremely helpful!! Keep up the great work.

Good

Antonio was very helpful and knowledgeable with our purchase.

Brittany was very helpful helping me find what o was looking for as well as making the purchase process quick and easy. Thank you so much!

Kris Summers a delight to work with him!! Great customer service!!! Also very knowledgeable at his field!! A true assets to his company!! Thank you a lot Kris Summers

A wonderful experience

It was great

We had a wonderful experience. No pressure and Brittany was fabulous. She was very knowledgeable about all of the furniture. We’re happy with our purchase.

Great and fast service.

Sabrina was extremely helpful. She helped me understand the product and process. I highly recommend her for any questions you may have about your purchase

We had a great experience at this location! Kinda needed a bed asap due to moving & they were able to accommodate us 👍🏽

When I walked in no one came and acknowledged me so as I was looking around at the couches because that's what I came in for this man came and helped me out he was nice and everything went quick

The salesman was very nice and patient with me in making my selection. He was very knowledgeable about his job. Job well done.

Great sales team!

I really happy with my purchase my salesperson was really awesome his name is Korey.I will be back.

Quick and easy...Gale help me select the mattress I wanted which was right within my budget. Gale made it quick and easy for me. Thank you Gale and the AF family, see you guys at delivery.

Mike was great and took time to make sure I got exactly what I wanted. Thank you!

Nicole, who called me was very sweet and helpful. She called me a couple times I thought maybe she was a scamming me cause there’s so much out there. I already forgot the name of my salesman. Very sweet, quiet man, but helpful and fast. Thank you.

We looked at Ashley's online and had an idea of what we wanted. It was in the store and our salesperson, Lati, was very helpful. She answered all my questions and the whole sales process went smoothly. I'm looking forward to having our new sofa delivered soon!

I made a call to inquire about a recliner for a budgeted price and color, Cayden let me know that there was one in that price range and color and within an hour of getting to Ashley and seeing exactly what was desired, the deal was made! He was so so polite and helpful. Thank you Cayden! Even though I was helping a friend with this recliner, I had a previous purchase from Ashley years ago and I've always found this company to be budget friendly with a high end look! My friend and her family are very satisfied with the purchase. I enjoy shopping there.

Both Yazmin and Eric were so great to work with. The process was seamless

Mike did a great job with helping my husband and I. He offered recommendations to help us decorate the room we wanted the furniture to be in. He was professional and courteous. Awesome job Mike!!

Lati was so helpful and kind. She wasn’t pushy at all and helped us find a new couch for our new home. Thank you!!

Gayle was very helpful! She let me browse on my own, which is my preference, but was there every step of the way when I needed her!

Great customer service! Thank you Lati B for an exceptional buying experience.

Sales person was very friendly, extremely helpful. I’ll recommend friends looking for furniture to go to her.

All is good with the sales personnel that was smooth but your internet for delivery doesn’t work for me your computer does not give you enough thin to do anything I still don’t know if I’m getting the white glove delivery I know a day and date was set up but the white glove delivery I can’t get whole of anyone to verify that but they got the $100.00 for this upgrade. Can someone let me know if I got the delivery service????

The salesman was awesome

Eric is the best he is personable and professional. This is my second experience with Eric and once again he has fulfilled all my expectations.

Had an outstanding experience buying our new recliners from our Salesman Eric.

ATTENTION BUYERS; PLEASE KNOW THAT IF YOU DO DELIVERY ONCE THE FURNITURE IS DELIVERED THERE'S NO RETURN OR EXCHANGE POLICY. ITS AS IS POLICY. YOU ACCEPT THE DELIVERY OR PICK UP THE DELIVERY NO REFUND. ITS ON THE BOTTOM OF THE PAPERWORK OR RECEIPT THAT YOU SIGN. AND THE SALESPERSON WONT MAKE YOU AWARE OF THIS POLICY BECAUSE IT WILL KILL THEIR COMMISSION

Daniel greeted us at the door and offered to help us. As we were discussing a sofa purchase he came over & gave us a lot of good information. He was very knowledgeable and helpful.

Cayden did an amazing job. Very friendly and helpful - did a lot of work for us to make sure the bed would work with our existing adjustable bed and mattress.

Very friendly and knowledgeable salesman. He helped to find us the perfect sectional and additions to complete our living area.

Kris is amazing, great customer service, very satisfied

Michael is very knowledgeable about each products. He explained the variations between the different fabrics, quality, and comfort. I highly recommend Ashley's Furniture.

Great sales person extremely knowledgable. Could not have done it without the assistance of Michael Kelly

I enjoyed every bit, he explain everything piece by piece. Tood his time with a senior citizen lol. Will let any n everyone bout Chris. I did enjoyed it. Thanks

Ashley got a huge inventory and lots of selections to choose from. The associate was very helpful.

Quick and easy couch purchase. No pressure, let me browse uninterrupted til I was ready with questions.

I leased with Acima, I have done it before, and in both cases it was so easy and fast, fully recomendable, sales staff are so helpfull and profesional, good prices/quality furniture! Me and my wife loved our sectional couch and love seat!

Contact us , was the response. After a Month and countless calls the runaround and call you backs. Your solution is call the general number, the one you have been calling? Your company is not looking to rectify issue , it’s all Hog Wash. How about proving a Point of contact, I can verify my identity the same way I’ve been doing it for the last month. The names listed are your employees. 4.4 ??? Really. Please think twice about purchasing furniture with this company. The quality, customer service and extended warranty are everything but quality. File numbers to tract conversations, Rachael F (extended warranty service manager) and Jade on the escalation team I sincerely appreciate your lack of professionalism, integrity but most of all the your level of dishonesty is unmatched. I would have been better off buying furniture at Sams/ Costco and replacing after 2 years. Filing a claim “lack of resilience” is not covered and since Ashley furniture failed to sent your paperwork you do not have an extended warranty even payment receipts provided.

Eric was awesome. Worked with our needs and budget. Even got more than we expected. Friendly staff and great service.

The salesperson who helped us (Kory) was very friendly and knowledgeable. He didn’t pressure us at all and gave us time to ponder our decision. We will definitely go back again!

Great looking furniture at reasonable prices.

Greetings from the door from a nice lady. Wanted to get me the best deal and she did. Everyone was nice professional and helpful

The customer service was top notch from the moment I entered the store. Taylor was very welcoming and helpful. She listened well, did not rush me and provided information and responses that were productive and informative. Pleasant experience and I am pleased with the service and product. Thank you!

Terrible experience. The chair is bought broke 7 days after purchase. Here is am 2 months later and it still hasn't been fixed. I've been rescheduled 4 times and the company refuses to refund due to damage. I recommend running far away from this store. The service is just good enough to make a sale and the merchandise is cheap and has no longevity. Even if you get a warranty it's like getting a response from a congressman just to get it fixed.

Very productive and pleasant visit. The sales representative was knowledgeable and responsive.

I am not satisfied with Ashley or any of its affiliates!! Getting a couch from y’all has been a joke! Apparently this company doesn’t take pride in consumer service satisfaction at all. You could care less if the customer is happy or not. You get someone to buy you furniture and the salesman makes everything sound like this company goes above and beyond when after the sale and you have financed the furniture Ashley and all its affiliates couldn’t care less.

Self pick up took too long. Only one guy pulling orders. Waited about 1-1/2 hrs. Everything else was great!

We had a wonderful experience. Sales personnel are easy going and we didn't feel rushed to make a purchase at all.

Korey was excellent. He was very professional and knowledgeable about the various pieces of furniture we looked at especially the Temper-pedic products. Needless to say we ended up with what we originally went in for but also the Temper-pedic. Thanks 😊 we will be back

This is ridiculous! They got over half my order wrong on delivery. Delivery guys said their dispatch would call us within 15-30 minutes... Never did. Called our sales person and he gave us a number to call, said they could help straighten out. Number is a chat bot and there is no option for a live person. We've been given 3 different numbers to call, all go to the same chat bot with no live person option. This is absolutely BS. I spent over $6k and they can't bring me my stuff?? Or even have a live person talk to me?? I'm about to load the stuff I do have (part of which is not what I ordered) into my truck, dump it in their parking lot and demand my money back. Oh, and to top off this stellar performance, their delivery truck took out the overhead cable for our neighbors Internet service and didn't even mention it to us. Our neighbor came by to tell us after they left. The lineman is here now, on a Sunday morning, making repairs to that. So now they reply with an apology and give me the SAME number to call! That number just goes to a chat bot. Come on people, do better. I guess I'll be calling the store directly when they open. If that doesn't work, I'll be driving the 40+ minutes into town to talk to someone in person. I guess my day is going to be spent fixing their mistakes instead of doing what I need to be doing.

From the moment I walked into the store. I was approached my a salesperson named Lati. She was polite, professional, and attentive to my needs and wants. I was able to get the furniture piece I wanted and worked with me to make sure I could get it in a good amount of time. I would go back again.

Kory was very helpful and respectful knew the products and listened to our needs.

I was able to find what I was looking for, my sales person Gayle was friendly, knowledgeable, patient… my experience was awesome today

She was very Friendly and Polite. Also very Professional. I give her an A+.

Great customer service

Great experience at this location. David Cobb was extremely knowledgeable and helpful in getting us the right couch for our space. The sales room was quite large with lots of options. Would definitely recommend shopping here.

Brittany greeted us with a smile!! Made the purchase very easy and painless :). Great service!!

The service was excellent

great experience. Everything great!

Very good experience with Gayle at Arlington with good deals.

Excellent service

Mike Kelly was patience, knowledgeable

I'm very pleased and the service was great, I will invite my friends to stop by

Gayle did a fantastic job guiding us through the ins and outs of several couches we looked at in store. She gave us some solid advice and ultimately helped us scored a great deal on our new sectional!

(Translated by Google) very bad Very bad experience there, I went to buy a mattress in a box at the store, I paid for a mattress and they gave me another one that I did not ask for. Besides, the mattress they gave me costs less than the one I paid for, very bad service (Original) Muy malo Muy mala experiencia ahí , Fui a comprar un colchón en caja a la tienda ,pagué por un colchón y me entregaron otro que yo no pedí , Aparte ,el colchón que me dieron cuesta menos que el que yo pagué , muy mal servicio

Eric was very helpful and worked with us on getting the furniture we wanted. He didn’t push or try get go with the most expensive ones. Definitely will be buying more from there!

they should be absolutely ashamed. Three weeks after order should be DONE, we still don't have all of the pieces to our sectionals. They have repeatedly told me it would be complimentary delivery, yet someone calls me every other day asking when I will pick it up. Then I explain the situation and they say they'll take care of it and then the next person I talk to has no idea what I'm talking about. Beyond frustrating and I am absolutely done with this company. I want to send back the pieces we have and wipe my hands of them.

On Saturday December 28th I went In to purchase a dining room set. Eric was the salesman and he assured me that my furniture was at the warehouse and it would be available for pick up the following Tuesday. Well I sold the dining table I had because I was under the impression I would have a new table for New Year Dinner. I go to the warehouse on Tuesday December 30th only to find out the furniture is not in stock!! I thought it was a joke. So now my pickup date was Saturday Jan 11. So when 01/11 comes around I received a email from Ashley’s with “instructions” upon arrival. I’m at the dock and the worker grabs my name not once not twice but three times and kept closing the dock door. At this point it had been over an hour that I was waiting for my “scheduled pickup”. I go to the office and they said I was never checked in, that the automated email service does not work. So not only did I not have a dinning table for New Year Dinner for my family, but also wasted gas, and time having to go to the warehouse that’s 30 minutes from my house TWICE only to not get anything. So I cancelled my complete order and will never be back! I blame you, Eric Toops!

We had a great experience there, korey really helped us pick the right mattress for us. Polite, attentive, and respectful, make sure to find him when going there he'll get the job done. Definitely would recommend coming here if your looking for a new mattress!

Go see Johnathan, he understands your needs and is extremely helpful, ABSOLUTELY NO PRESSURE.

Great experience and our sales representative Loti was impeccable! Great attitude, very knowledgeable and helpful.

Very friendly and knowledgeable. Had lots of pieces to choose from. Glad I bought at Ashley's

(Translated by Google) I didn't like buying from you and you know why you promise a guarantee and you are liars, you don't deserve any stars, the only thing that won't let you publish if you don't put one is (Original) No me gustó comprar con ustedes y saben porque prometen garantía y son mentirosos no se merecen ninguna estrella nomas que no te deja publicar si no pone una

(Translated by Google) The worst experience of my life, the day I made the purchase, they told me that they would deliver it on the third day. I've already been waiting for a month and only in parts have they delivered the purchase to me. How brave it is that they still make it a fool. First and last time I buy, I do not recommend that store. My order was delivered to me in two weeks to complete it in practically a month and a half. They will complete the order if you are going to buy there, I definitely do not recommend it. And the worst thing is when they already give you a date and when you wait for that day the furniture is not ready, it is not in the warehouse. They take you as their game. I do not recommend it and the three times they brought me furniture it was still damaged apart from that and another wait while they process it, I am tired of these problems from that store (Original) La peor experiencia de mi vida el dia que ise l compra me dijeron k la entregarian el tercer dia ya yevo el mes esperando y solo por partes me an entregado la compra que coraje da que auno lo agan tonto. Primera y ultima vez que compra no la recomiendo esa tienda ami mi pedido me lo entregan en dos semanas para completarlo practicamente en un mes y medio me ban a completar el pedido si usted b a comprar ahi definitivamente no se lo recomiedo. Y lo peor cuando yamas te dan una fecha y cuando esperas ese dia que los muebles no estan listos que no estan en bodega. Te toman como juego de ellos . No lo recomiendo y las tres veces que me trajieron mubles benian danado todavia aparte de eso y otra espera mas en lo que lo procesan cansada estoy de estos problemasde esa tienda

Just ask for GAYLE … so professional and non pushy…. Great experience… Thank you!

Korey was extremely helpful with helping us find every piece of furniture we needed to fully furnish our new home. He maintained a professional attitude and truly makes you feel welcomed and at home while shopping. Such a pleasure to work with, 10/10! Thank you again!

BUYER BEWARE!!! Purchased mattress from them and was told there was a manufacturer's warrantee. Tried to return because of excessive off-gassing and was informed by the manufacturer there was no warrantee. We were also told there wouldn't be excessive off gassing. Sales reps there will say anything to get a sell.

My salesman, Jonathan Acosta, demonstrated exceptional knowledge and professionalism. He effectively empowered me to explore options and find the ideal fit. You need more like him. Although the furniture delivery exceeded the anticipated timeframe, the wait was justified by the team's meticulous care and remarkable efficiency in handling the items. Kudos to a job well done.

We had a very good experience at Ashley. Lati was very knowledgeable and helped us navigate through all of the options available to us. She was very personable and was not pushy. We will definitely seek her again when we outfit the rest of the house!

salesman said one thing to us twice and when we called him on it because price was. higher he said he did not say what he did and the price he set was going to be the price no matter what

Gregory and Corey were great salesmen. They were very personable and kind. My husband and I can’t wait to finish furnishing our home with this team. Thanks, From The Wynn’s

Very pleasant place to shop. Not harassed by salesman.

Enjoyed working with Antonio Bass great sales person. He was able to answer all of my questions, which made my purchase selection easy.

We went in to look for a recliner for my Mother in law . We were met at the front by Gregory Tennison. He was very gracious and helpful, he didn't try to pressure Mom or "sale" her on anything. When she found the recliner she wanted, Gregory was so helpful. We had all of the arrangements completed quickly and were on our way.

In and out in 30 minutes, 25% off stress free buying!!! What more could you want?

Greg was so helpful finding exactly what I wanted for a price I could afford. I love doing business with Ashley in Arlington.

Chris was friendly and knew and understood what we wanted when we first came in the store. Lots of people in the store but it did not feel crowded. Friendly people who work there.

I appreciate the salesperson Antonio for his professionalism and his commitment to my needs. He knew I was on a budget and made sure I received the best deal I could get. He has won my trust and I will be back to this store so long as Antonio is there to greet me with a smile. His product knowledge and expertise made me feel like he had my best interest at heart.

My experience, there was fantastic. Gail took care of me with my needs, very professional friendly as well. As the atmosphere really enjoyment, doing business with you. Thank you for sales people like Gail. And eric

Wonderful experience at Ashley Homestore! Our specialist Cayden was knowledgeable, helped us in getting high quality furniture at the best price, and made the transaction smooth and easy.

Only one young man displayed excellent customer service in the whole store and he is the only one who deserves the five stars . The rest of the employees had horrible customer service and they just stood around talking amongst themselves without greeting the customer with a smile.

Antonio was great helped the whole way and gave many options on the little details I told him I wanted.

Bought a mattress. Walked in and was take. To meet Korey. Told him what I had to spend and he hooked me up with a great deal on a good mattress. No high pressure tactics, no gimmicks, no judgement. Just a great deal that didn’t exceed the amount I said I had even with tax included. And all done within about 25-30mins. I’d recommend to anyone!

Salesman- Angel did a great job explaining the pricing and furniture options which lead to our purchase. Store was neat, clean and well organized. I would highly recommend Ashleys in Arlington.

The Ashley showroom was easy to find and when we entered we were greeted quickly by a friendly associates who gave us his name and and offered to help should we need it. This was only our second furniture store with the intent to visit a few, return home and make our decision based on what we had seen. The store was cheerfully lit without being obnoxiously bright and the furniture was arranged in clear vignette throughout the store. When we found a sectional that interested us, our associate was available without being intrusive. He was happy to lay back and allow us to look without stepping in until we requested his help. The furniture prices were clearly marked, and all of the powered sectionals were plugged in, clean and functional. We picked several possibles in different shades and our questions about materials and availability were answered. Our associate also let us know that Ashley manufactures all of their furniture in the US and that many of the other furniture stores also sell Ashley furniture. Since we have had some Ashley furniture in the past we were aware of its durability and sharp pricing. We settled on a couple of possibilities and began asking about sharpening the price. Our associate let us know about the current and upcoming deals (sales) and began working on numbers. We were still holding our goal of visiting a couple more stores, but after laying out the possible offers on our final choice, our associate let us know that the current sale was ending that night ( Sunday). We haggled a bit and after offering to keep the discounted pricing close to where we agreed was fair, he worked with the store manager to further offer a multi year guarantee that included repair or replacement well past the original warranty at a few pennies more. We stepped away, looked at our other choices (both from this store and one other) and finally decided to make the purchase. We set delivery for a little over one month away to give us time to resolve our current furniture and were given the option to cancel the sale if we decided it would not fit our room. We left pleased with the purchase and experience. Wholeheartedly recommended.

Good customer service specially Cayden Tomlin he help us a lot good job

Cayden, our sales person, was personable, helpful and knowledgeable. He was also very patient and answered all our questions. He worked tirelessly to not only get our business, but to get a better deal. If you shop the store on Cooper Street, be sure to ask for him. The other sales staff are friendly and the atmosphere of the store is positive.

Will never return. Was sent to the warehouse and it’s 2 hr wait for one item. Would have went elsewhere.

This was the best experience I have had with a wonderful group of professionals staff;the saleswoman was very knowledgeable and helpful.

Ashley's furniture store in Arlington Texas has a sales person named Cayden Tomin. He worked tirelessly to find us the best deal possible. I salute Mr Cayden for his hard work and dedication. We got the best deal and we got the right piece of furniture we originally wanted. Great work Cayden!

Alex was a pleasure to work with but i purchased two twin sized mattress covers and never received them. I call the store to inquire abut when they will be delivered but was told i was suppose to receive them while i was at the store. The salesperson stated the mattress covers were out of stock and will call me back to give me my options. That was in August/September. it is now December and i still have not received a call back or my mattress covers.

Excellent service

Couldn’t have had a better experience than the one I did. JONATHAN was so patient with my mom and I, As he helped us walk the whole store multiple times to make sure we found what we needed. He went above and beyond! Gave us the best customer service experience ever! Totally recommend him to help you out!

Excellent experience! All personnel was professional and kind!

Had an amazing experience buying some new furniture with Gayle. Highly recommend this location and having senior sales associate Gayle help you out!!!

I ordered several pieces from Ashley. Each time, there was an issue with delivery. The first time, I ordered a black couch, I got a brown one. The second time, I ordered a bed, they change the delivery date to a day I was out of town. The last time, I ordered a nightstand. I got the wrong one, and took weeks to get the right one and a refund for the difference. Safe to say, never again will I order something from Ashley furniture.

Everyone was pleasant to work with excellent service.

Run. Don't walk from this place. My husband and I bought a bedroom set from this store in JUNE. WE RECEIVED IT IN AUGUST finally. We paid over $8,000 for this set. One of the night stands drawers was cracked inside. We have a warranty but get the run around when we call. We were told that they are backed up until November. Now it's December and still no night stand. I hope this saves someone.

Just moved to the area and I must say, our sales associate Chris was awesome . No pressure well informed about products being sold . Upper management was right there to assist Chris with anything he needed. Well organized friendly staff , location is very well maintained. I’ll be back ! Great job .

Eric was excellent , professional and very informed

My experience with Ashley was top notch. They allowed to to take my time and browse without feeling pressured. I love to “just look” sometimes.i liked this very much!

Salesperson was very knowledgeable and helpful. We have her a general idea what we were looking for. She showed us several choices and we found one we loved.

The sales department and staff were very helpful in assisting me.

I really enjoyed The service I received from Ashley’s furnishings. The sales person Miguel did an outstanding job will return again.

Great service very kind

Eric was super helpful and patient with my decision making process. I purchased a new home and needed ideas on what to choose. Love how beautiful my new furniture makes my home look now . Thanks, Eric!

Ask for Chris at the Arlington location, he was a big help!!!

Michael made the experience painless. His customer service presentation was outstanding.

I stopped by Ashley today and none of the like 20 employees even greeted me or asked if I needed help. Hardly any of them were busy helping other customers and still, all ignored me walking around looking at furniture. They just lost a potential customer!

Jeremie Magee was knowledgeable and very informative about our purchase. Was immediately greeted by him when walking into Ashley furniture. He's definitely a great sales person. I recommend everyone to ask for him!

Taylor is the best!

Jonathan Acosta was our sales rep. Solid as they come! Hooked us up & made our experience as smooth as possible. Highly recommend this spot if your looking for top quality furniture !

🤔 Spent $4752.13 cash on bedroom king set on Ashley’s Black Friday in Arlington Tx.~Pay than see a protection plan for $1079.98 I did not ask for~Asked for it to be refund salesman gets mad and refund the $4752.13~go to another Ashley was told the salesman mark everything down~$1079.98 going in the salesman pocket~ Buyers beware of Ashley’s Black Friday was a gimmick to get foot traffic to stick it to the customer. Think if I was financing what would’ve happened!! Gets no star won’t post without putting one star 🤬

We enjoyed our experience at Ashley. The sales person was very friendly and knowledgeable and showed us the furniture we needed to see.

I usually don’t give bad reviews even when I have bad experiences but after contemplating for a few hours I decided to give one. First of all, no one spoke to me for close to 15 minutes while I was looking around. I came in pre approved from the website for a 2k limit looking for a sofa. Finally the assistant manager came over and I shared with her that no one even asked me if I needed help. She went on to say that’s because they were crowded. Although they were crowded, there were 3 salespeople standing around talking to one another who didn’t look busy at all. The were lots of salespeople helping customers but it was clearly visible that the other 3 didn’t have customers. So there goes her excuse. I told her I was interested in a sectional and was pre approved and she acted like I was making it up. I even asked her do people lie about that a lot because she clearly didn’t seem to believe me. So I even went on her tablet and got pre approved for $2500. Which happen to be $500 more than the website approved me for. Then I asked her how long was the sale and she informed me that it ended today. However, when I went online it said until Dec 2nd which is two days away which was a huge red flag for me. I even told her she’s not being honest and she said her store changes sales daily. That’s no good business and stores shouldn’t try and take advantage of customers. I see they mostly good reviews so maybe it was just bad timing for me but they definitely will not get my business.

Greg was awesome and very patient with answering all of our questions. He prices matched for us and worked with us so we could feel comfortable with the purchase. Thank you so much for spending the time with us today.

Purchased a sofa, Miguel was extremely helpful, throughout the process, very thankful for this buying experience. Thank you!

Excellent stock, great discounts and professional staff. The only reason this isn’t a 5 star rating is that corporate controls the thermostat and they keep this store inhumanely cold. If you shop here in winter, dress for the occasion.

I was in and out within 30min. I was greeted at the door by (fotgive my spelling as I don't have her card in front of me) Lati. She was friendly and quick.

Great experience Eric sales person was really kind and helpful throughout my experience. Purchase was completed!

The sale rep way great.

My visit to Ashley Furniture store in Arlington was a pleasant experience.From the friendly welcoming I had from one of their staff Michael who helped me get my couch by offering me knowlegeable information on the product without feeling overwhelmed.I felt satisfied and exicted about my recent purchase.I would definetly recommend checking out this store if you're in the market for new furnishings!

This place has the worst customer service , if you decide to go please do not see Angel I just had a full blown argument about canceling an order that was not delivered. The delivered service drove by my house and did not attempt to stop and a text was sent saying there was a problem with the order. I will never go to this furniture store ever. Angel started yelling at me because I said I will just go the rooms to go. Yes I would like to cancel the order if you are not willing to compensate me with a setup because of the lazy delivery people. I don’t care about your response Angel was very unprofessional yelling and screaming so y’all can duck off .

Eric took great care of the sale. He was patient and helpful throughout the time we were there. His input and recommendations were on point. Great experience and we look forward to working with him again

Great customer service amazing experience Latí was amazing kind very helpful

Great place. Great customer service. Great deals and above all. Great and professional salespeople.

I bought my furniture at Ashley when it was off I-20 and Cooper st. they have since moved. But, it seems you cant reach anyone for parts. Go online and you have to have a serial number in order to get a part. I dont have that. Keep in mind, if your furniture is discontinued and you do not have a serial number, you will not be able to get replacement parts. One tiny part can screw up your whole purchase. i called the store, no help. I called customer service, no help. I called customer service again later in the day and she passed me off to Customer Affairs, which was the same customer service just a different number. I was given two number just in case no one answered the first number and the second number was out of service. I purchased my replacement part on Amazon.

Pricing was a bit high but deals were great. Service was very pleasant. Angel, our sales rep made us feel like we knew one another forever. He was very informative and worked to get us the best pricing on the Power recliner sofas and chair with zero gravity, heat, massager, console with lighting and storage, along with LED lighting. We appreciate you so much! If you happen to visit the location in Arlington, request to speak with ANGEL!

Eric T. was absolutely great with the whole purchase process. He was very thorough and answered all questions. Thank you Eric!

The saleswoman met me at the door. I was looking for a mattress. She showed me what I was looking for and some new styles of mattresses. I decided to step out the Stone Age and purchase a Temperputic Space Age mattress. It will be delivered on Monday. Very excited!!!!!!

⭐⭐⭐⭐⭐ We had an outstanding experience working with Michael for our furniture needs! He helped us select the perfect bed, couch, chaise, dining room table, and chairs, making the process seamless and enjoyable. Michael is a true professional – he patiently answered all of our questions and guided us toward the right solutions that fit both our style and needs. His expertise and friendly demeanor made the entire shopping experience stress-free and enjoyable. We are thrilled with our purchases and will definitely be back for more. Without a doubt, we’ll be asking for Michael again. Thank you for your excellent service, Michael!

Great fast service and the sales rep very friendly

Michael Kelly was amazing!!! So fun and patient! Great experience

My salesperson, Taylor, was the best. My furniture was in stock, quick delivery. She was able to price match and give me the best deal.

It was great. Went looking for a sofa…bought 2. Then looked around and found dining room furniture…bought that too. Prices were very reasonable and the service friendly and professional. If deliveries happen as arranged I will be a very happy lady!

Cayden Tomlin was very helpful, excellent customer service! thank you for giving us a very pleasant shopping experience 👍🏻

(Translated by Google) Excellent attention, kindness and a lot of patience from Mr. Antonio and Paolo. Quality in products. Thank you. (Original) Excelente atención, amabilidad y mucha paciencia del Señor Antonio y Paolo. Calidad en los productos. Gracias.

Our salesman Jeremy was very helpful and made the process seamless. The furniture looks to be quality and the selection is ample. Thank you!

Excellent customer service by Jose couldn’t have made it easier or simpler

Excellent customer service!!

Very pleasant to shop no pressure sales Eric treated us very kindly we were able to purchase the living room set and the dining room table we wanted.

Our sales rep Amilcar was great! He was informative and patient and had a no pressure approach.

Eric was extremely helpful the moment I walked in the door. I told him what I was looking for and in a matter of 15 minutes I found the sofa I wanted. I was treated with kindness and respect my entire time in the store. Thank you, Eric

(Translated by Google) I bought a dining room set, I need to know when the delivery will be, please reply urgently (Original) Compre un juego de comedor,necesito saber cuando será la entrega,por favor me urge respuesta

Miguel is a good customer service very nice people with good attitude. Thanks for ur services .

Gayle is the best!

(Translated by Google) Miguel Meza was really very kind and gave us an excellent price. We were very satisfied with our purchase. If you want to buy at Ashley, I recommend looking for Miguel, he adapts to your budget and is very kind. (Original) Realmente miguel Meza fue muy amable y nos dio un excelente precio quedamos muy satisfechos con nuestra compra, si quieren comprar en Ashley, les recomiendo busquen a Miguel se adapta a tu presupuesto y es muy amable.

Alex was very pleasant and helpful.

Korey was extremely knowledgeable, nice, patient and fun to work with. Other staff were friendly and helpful as well when they had to assist. Thank you.

We were more than pleased with the service we received. Antonio was Amazing, he explained everything to us and was very patient with us in our decision making. Would definitely recommend Ashley and Antonio.

I needed another mattressand looked at some online and wasn't sure exactly what I needed. My sister and I visited Ashley's in Arlington and spoke to Eric . He explained the details of the mattress for my comfort and answered our quesions. I appreciate his knowledge and sincerity.

Very efficient

Do not purchase from Ashleys, our couches arrived with stains from the delivery drivers! issue is still NOT resolved...worst customer service.

Taylor Kilgore was great

For over 14 years Ashley Furniture has been my go to store when I needed furniture. Once again I found everything I needed and received great help from my salesperson, Rahim.

Good

Great experience. Our salesman Jeremie was great, great salesmanship and personality.

Korey Delaine was awesome in helping us find the right furniture for us. Would 100% recommend thank you

He was very kind and helpful and didn’t follow me all the time and came back and checked on me a few times

I have furniture from Ashley's that has lasted and stayed beautiful for years. Their sales team is great. They let you find what your looking for and then they go above and beyond to make it yours.

Eric was very knowledgeable and accommodating! We appreciate the great customer service!

Kory was great to work with during our purchase thanks for your help and everything.

Was taken directly to what I wanted to see! I bought the most comfy sectional, ottoman and giant chaise! Our salesman Korey was super helpful and answered all of questions. We will be shopping there again in the future.

Our order is not arriving on time. They that helped us got on the phone to see what the problem was. Put a rush on it. We are so happy

Jonathan was a great help and we found exactly the perfect console for our needs. Being new on the sales force he needed a little help with check out but met our needs splendidly. We definitely will return and ask for Jonathan! Wish him good luck for us.

Antonio is a true salesman with his knowledge of their products and personality he blew my wife and me away. Our friends and relatives will definitely hear about him!

(Translated by Google) Very good (Original) Muy bueno

Michael Kelly was amazing. He showed me things, I picked them out, was approved for financing. He was just very nice and helped me find the things I needed. This is the chair I bought. It fit in my suv and I got it home safely. The bed will be delivered soon.

Great customer service! Chris was very patient with helping me decide on my selection.

If I could give zero stars I would, im furious!!! I bought a set of mango wood furniture from here and noticed saw dust when I got it but, I didn’t think too much of it because I figured maybe that’s just because it’s new. I’ve never bought new furniture before so I don’t know what to look for and I’m also putting my trust in this company to give me quality furniture. Well months go by and every time I open the drawers there’s saw dust but still I’m thinking maybe it’s just because the dresser is rubbing on the metal when I slide open the drawers. I didn’t think anything more until I saw termites!!!! The furniture they gave me was termite infested !!! I call them and they told me that because the warranty ended a few weeks ago they said they can’t do anything about it!! Mind you I’m paying installments on this furniture that makes it almost double its cash value!! So roughly around 12000 and there’s nothing they can do. Now I have two options either pay on the furniture I can’t even use or stop paying it and it’s hits my credit. I’m mind baffled that a corporation this big can’t do anything.

Angel was helping us pick out our furniture. He was very knowledgeable professional and helpful. Any questions we had he was able to answer. He worked with us and made Ashley furniture an incredible experience. I will definitely be returning and buying furniture.

Nice stuff but the prices are high

It was great they greeted us at the door , was able to price match and I loved the entire experience. The sales person was very helpful . I would go back

Taylor was amazing!

When you buy Merchandise at these furniture stores we should be able to protest the delivery charges. I don't agree with the outrageous delivery fee they charges for just delivering up the road $169.00 this is Highway robbery.

If you want to buy some furniture and wait over 10 days for your paid in full purchases to be delivered (and never was delivered), then this is the place for you. Otherwise, stay AWAY!!! My first time shopping at an Ashley Store and will be my last. Their entire shipping system is outdated, confusing, and atrocious. Numerous delays and false promises. How are they in business. Smh. Let's see how long it takes to get my refund. Probably another 10 days.

We bought furniture from Ashley and Rooms To Go on the same day, guess who has the best customer service after delivery, it was not Ashley. I have been on the phone and chats trying to get one issue resolved for 2 weeks. We had never bought furniture from them we decided to give them a try. I don’t think we will be shopping with Ashley in the near future.

Walked in right before closing, wasn’t rushed and had the best customer service. Got a great discount as well.

My sales associate was wonderful. The warranty service is horrible. I filed a claim October 2023 and I am just now getting results. The couch had to be replaced because the technician damaged the furniture. Then with the delivery of furniture, they delivered the wrong items.

First time shopper and Lati made it so easy. Gave us our space to pick our sofa and showed us the amazing beds! She was so knowledgeable that deciding to buy a new bed was a done deal.

it's good👍

Had a wonderful experience there it was fast and easy and the salesman JOSE was absolutely very helpful and courteous. This is the Second time I buy something from him. Thank you soo much for your help JOSE!!! Keep up the great work.

(Translated by Google) I bought a living room and the seller told me and yesterday, don't worry, how did you pay? We are going to keep the merchandise in the warehouse for when your house is ready and well, nothing, when they gave me the living room, only one sofa because they didn't have the other one. In stock from June to October I think they have a probable delivery date. I share my experience so that this does not happen to you, I will never buy again, there is terrible service 😡 (Original) Compre una sala y me dijo el vendedor y manayer no se preocupe como pagó ya la mercancía se la vamos a guardar en la bodega para cuando su casa esté lista y pues nada que cuando me entregaron la sala solo un sofá porque el otro no lo tenían en existencia desde junio asta octubre creo que tienen fecha probable de entrega. Comparto mi experiencia para que no les pase yo de mi parte nunca vuelvo a comprar hay pésimo servicio 😡

Furniture was good but wow financial activity was a disaster 1 Wanted $600 to deliver couches (I refused) 2 Did the payoff no interest in 1 year - went from $3,800 to $300 balance in 1 year then they charged me $980 interest for not fully paying off. Took 2 years to pay off. 3 35% interest rate on remaining balance. Like good furniture but I will never do business with such a greedy company. Enjoy the review.

Great customer service experience from Korey and Alex!! The store needs to have more accessibility to stock and and increase on inventory.

I will never buy from Ashley Homestore again. First issue was that the table I bought in the store was cheaper online so after buying it in the store and getting home found it cheaper online I was not happy. I had to go back in the store and it was easy to get a refund for the difference but something I shouldn't have had to do. But the main issue was pick up. I scheduled to pick up on Saturday, they said they would issue a 2 hour window but instead I got a text from their bot "Jenny" saying text 30min before heading over. So I did that and then got a text back that said to text when I arrived. Did that got a test that said "Great, someone will be with you shortly - please get ready to say hello". There was about 12 other people when I got there at 2:19. 30min later 1 person has left, over an hour a second person has gotten their stuff and left. At this point I get out and find out the person next to me has been there over 2 hours. So I wait more the guy next to me gets his turn but still nothing for me. I get out at 2 hours and talk to some other people. I ask will they text me when its my time to get in line at the dock. She said no but I needed to go inside to make sure I was on the list. So I go inside after 2 hours and find out the text message does nothing - I wasnt on the list and my item wasnt in the que to be picked. I complained to the employee and she said there was nothing she can do that the text doesnt do anything and they dont know why its sent. I get checked in and wait almost 2 more hours to get my small table. The employee at the doc said they were behind all day. He said that if they are not busy they go outside and make sure people have checked in but if they are busy they cant do that. I suggested if they cant stop the text at least put up a sign. A very simple solution to a stupid pick-up system

Jeremie was very helpful. He continues the fantastic customer service that we have enjoyed since 2004.

Excellent service, excelent customer service,nice and gentile people

Excellent customer service! Mrs. Gayle The number 1 in sales and the advice we received from Mr. Jose, Store Manager was fabulous, very satisfied. Thank you, thank you! Best Store in Arlington.

Excellent service!!

Kashia took her time and really listened to what I needed. She got my bedroom, mattresses, and delivery taken care of.

Chris was very helpful ,he provided great customer service and very friendly.

Antonio was very professional and helpful in answering our questions. Very good quality furniture and we couldn’t be happier

sales guy was very helpful and great to work with

They gave me a good deal, Chris was real nice, helping out

Didn't go, went to Wilhite in Weatherford and purchased there. Ashley's tried to scam us.

We shopped at this store and we're told they would match their internet prices . We bought lots of things , $7,000.00 worth . We came home , my wife got on the internet to check things . They sold all of it at store prices . We went back and they played games with us and we canceled our whole order . We went to Living Spaces in Grand Prairie. What a great place . You really can have what you want . We bought our couches in the color we wanted , with better fabric , for less money than Ashley's Furniture. DO NOT SHOP AT ASHLEY'S. THEY WILL RIP YOU OFF !!!!!!

We choose Ashley because all of our furniture is from here. We walked the whole store and we weren’t acknowledge until we were leaving the store. The sales rep was great. The customer services and the acknowledgement was terrible.

Excellent service from the folks at Ashley, Arlington. Special shoutout to Miguel Meza for making our shopping experience stellar

The customer service that I received was awesome. Everything explained fully, dates and expectations lined out, very professional. Walked out feeling like we accomplished something.

Good furniture at really good pricing. The customer service is even better! Gayle Turner was great to work with!!

Pretty upset. Purchased a box spring that was a bit too high for me and I called as soon as it was delivered and realized it was too high, I was told that it would be able to be exchanged after a week of no contact I called again and then was told I was unable to exchange it. I wouldn't be upset if I wasn't told it would be exchanged in the first place and I called as soon as it was delivered the same Second as it was being set up in my room. No help at all.

Friendly, helpful service. Told me about options without being pushy.

It took four guys to deliver in a unmarked truck no Ashley name on clothes or truck. My item was the first delivery that is the worst. If you set a crate of bottles on a tail end of a bobtail truck, I guarantee you they were crack I have not had to chair two weeks not even a week, and the back massage does not work after waiting as long as I did and received the service I received is not worth it. I have a truck I could’ve picked the chair up myself. I would’ve feel better knowing that it was not damaged during delivery

Had the most Amazing experience with Michael, and Korey was the icing on the cake. They both were very knowledgeable about the products, attentive to my needs, and were thorough through the entire process. Top notch, customer service! I left with a fully furnished home at an affordable price! Loved working with them both, if you’re shopping for furniture go check them out.

If the issue is resolved, I will update this review. Warning:: If you buy from them, do NOT sign that you received your furniture until you take a close look and are happy with it. Once you sign, if there is something wrong, they Will. Not. Help. You.:: We had a great experience at the store with the sales team, so there is that However, the communication with the delivery company was extremely difficult. When they came, I felt like they did not have the time of day for me at all and any question was an inconvenience. They were in and out in less than 10 mins and basically said, "Here sign this to show we delivered it." Not once did they say that we could do nothing if there was something wrong, and they did not give me *any* time to inspect it while they were here. (This policy is in the paperwork of purchase. However, we never saw it and were not told verbally) So the first time I sat down on the couch, I realized it was 3 or 4 inches taller than what was in the store. My feet can not touch the ground! We called customer service, and they basically said "it's in your home. There is *nothing* we can do." So we went back to the store and tried the same set there. And I can touch the ground! We show picture and explain it to the sales rep and manager, and they said "our hands are tied. You have to call customer service" So I talked to 4 different reps, and they all say I have to fill out their online form. There is no way to explain all that in that format. Currently, we are waiting for them to send a technician out, IF they agree that there is a problem. So far, everyone has said, "That's just the way it's made." This is very bad business practice! Your policy should be known up front and you should at least care about your customer.

The sales person was awesome. She was patient and really listened to me and what I wanted.

Great Jonathan continued to look and do his best for us. I appreciated him and Angel taking care of me and my husband. Mrs. Bernay Holley

Very happy with Miguel today. He was knowledgeable, friendly and patient while we worked out our options and made decisions. Very thankful we met him today!

I found everything I needed for my apartment at Ashley in a matter of 2 hours. I had a dedicated member named Alex, who paid attention to my style and vision. Her ensured that I was able to find everything from bedroom sets to living room furniture. I can’t wait to get my shipment in. Thanks Alex and Ashley Furniture for helping me make my house a home!!!

Will update after furniture is delivered

Terrible experience with store manager. Read the fine print before signing 0% financing with Ashley! There is a 2% “service” charge. When I questioned the store manager about why there was an extra 2% charge, he chuckled and said don’t worry it is interest free from us. The extra 2% is a service charge, not interest.

Amilcar was awesome from the time I walked in Ashley’s until I made my purchase. Very helpful and addressed all my concerns. The actual delivery was great too and they were quick in and out. The issue I have is with setting up the delivery and the lies that came with it. I had to reschedule and the communication was very poor. I’m assuming the person emailing me was Jennifer. Not sure if it’s a real person or automated. No apologies or anything . But I love my furniture and all in all it was good.

Great experience!

Jeremie was very kind and helped me and my partner with any questions we had and helped us find the best mattress for us and gave wonderful service.

We purchased a bedroom furniture set almost a month ago from this store. Our delivery date was set for the 10th of August and we got rid of our bed in anticipation only for our delivery to be canceled without prior notice. My husband went to the store to complain and was told our furniture would be delivered on the 13th. Once again, it wasn't. We both went this time to the store and asked to see the manager. We wanted to cancel our order. He told us they were having problems at their warehouse and he couldn't guarantee us a delivery date but he didn't want us to cancel. He offered us a free bed if we could go to the warehouse ourselves to pick it up. We were grateful for the gesture but the bed we picked up is a nightmare, very uncomfortable and our backs are shot. We looked up the bed and it's $239. We feel insulted. We haven't had a decent night's sleep in days. We will be canceling our order and we will never visit another Ashley store again

This is the worst Store I have ever been to. They have no regards for their customers whatsoever, and are extremely rude, once they get your business that is it no updates nothing. I order some things from them, was told they were going to deliver it in batches, the first batch was delivered when they promised to other than that they have been giving me the roll around lying about dates that was never delivered on. At first they said Saturday 10th of August 2024, I go nothing, went there and was told Tuesday 13th of August got nothing and was told Thursday. You can see the trend and the lies they peddle. This is the worst customer service and treatment I have ever received. No call to even update me I'll just wait after scheduling and never see anything. Don't go there run.

Do anyone know the number to Is the corporate store

Muy bien thank you Miguel you awesome attention!!

i had a great experience . Gayle was super nice and very helpful may god bless her . she was very patient with me considering i am a young adult and dont know much about financing etc . i will definitely be back . once again thanks to her :)

The sale lady Lati that help with my purchase, was so helpful in helping select the items I purchase. She was very polite and answer all the questions I ask. Keep the good work up Lati. God bless you.

The sales lady was honest snd helpful