Ashley Store Arlington, TX

The payments process was very frustrating. Although I had an emaile receipt, it took 24 hours before iit was acknowledged.

My husband and I had a wonderful experience at Ashley Homestore Arlington! We were greeted by Lelani and she immediately tried to understand our needs. Next Korey stepped in and gave us detailed information regarding the mattresses that we were interested in. We will definitely be returning for future furniture needs!

(Translated by Google) I hope to never return at least by my own will because when I bought the room the manager of that day told me that I could receive cash and now it has changed that it is only credit and to make a claim for any problem with my room it did not matter that any imperfection or damage was valid and now they come out that those paint imperfections are not covered and a month ago I visited your furniture store and the manager who was there said that I had until much more time after that date that the five years were up normally one more year to make my claim and he even pointed out that it expired on 3/18/25 and the insurance company said that is not true because now I feel great contempt because they deceived me as long as I bought the room and as long as I did not receive benefits they also deceived me thank you but as many people as ask me I will tell them the same I regret that they deceived me so easily it is not your fault it is mine for believing them you were only looking for your own benefit (Original) Espero no volver jamás al menos por mi voluntad pues cuando compré la sala me dijo el manejador de aquel día que podría recibir efectivo y ahora cambio que es crédito únicamente y para aser reclamo de algun problema con mi sala no importaba que toda imperfección o daño era válido y ahora salen que esas imperfección de pintura no están cubiertas y hace un mes vicite su mueblería y el manejador que estaba ahí dijo que tenía hasta mucho más tiempo después de esa fecha que se cumplían los cinco años por lo regular un año más para hacer mi reclamo y hasta me apunto que se vencía el 3/18/25 y la aseguradora de reclamos dijo que eso no es verdad pues ahora siento un gran desprecio por que me engañaron con tal de que yo comprara la sala y con tal de que no recibiera beneficios también me engañaron gracias pero cuanta gente me pregunte les diré los mismo lamento que me allan engañado tan fácilmente no es culpa de ustedes es mía por creerles ustedes buscaban solo su beneficio

Great Service from Antonio Bass!!

Antonio was extremely helpful, knowledgeable and patient! We will absolutely recommend visiting him at the Arlington, TX store!

Antonio was awesome. Pleasant greeting at the door, knowledgeable and quick with perfect suggestions.

Mike Kelly was awesome! He was so knowledgeable about all the different furniture options we were asking him. He was personable and didn’t pressure us to buy something that we didn’t need. Ask for Mike!

Korey was very professional and knowledgeable about the furniture we purchased which made it an amazing experience!

Very helpful and knowledgeable about furniture. Gave me confidence that I was buying well made furniture at a great price.

I purchased a bedroom set for thousands of dollars for my parents. I saw the dresser and realized the bottom drawer was off track. They took forever to send out the part and another forever to send a technician out. The first technician was running so late I had to cancel because 9pm is simply unacceptable. Finally the repair person comes today to attempt to install the piece and the new piece is WORSE than the original piece. I cannot believe we are having this horrible experience. We all work really hard for our money and I definitely wouldn't expect this subpar expensive product. I am very disappointed that my parents and I are having to go through this. This is simply ridiculous.

Loved Caden

I can’t wait for the gorgeous and great quality set to arrive! Thank you Gayle for all your help;)

Kati Boka made our shopping experience easy. She was very knowledgeable and understood our desires.

Working with Lati at Ashley’s , was absolutely amazing. I pretty much knew what I was looking for and once I explained it to her, she knew exactly what I wanted. I will definitely be working with her for any furniture and mattress needs in the near future. My experience was wonderful.

Hello customer care This has been a frustrating experience We went to Waco location in hopes to find a bed & sofa recliner. Was disappointed to find you can't pick up anything from the store as we planned to buy & bring home ourselves the girl was very nice & helpful (assistant manager) She got us on the hybrid sealy medium mattress amazing bed then find out you no longer have it in stock would sell the one on floor no thank you to many people on it So we left our thoughts..were we can go to Arlington location & pick up from your D.C So we did that a couple weeks later This girl was nice not as helpful. this store has a lot of sofas many looking the same style I wanted a non electric reclining sofa There was not 1 in the whole store. Waco was better equipped with that Beds again found sealy hybrid medium bed got excited (thought maybe yal got more in) Nope girl says I'm sorry it's discontinued. So we decided over our budget & go without a sofa to get item #1495182 Our delivery guys were great but this bed is like sleepin on the floor hard I told the girl I have a pinched nerve in my back I can't do very firm We have slept on this bed since delivered 3-5-25 & it is still hard needless to say my back is not happy & achey I wish this could have been a happier situation we are not grumpy complaining people we prefer to spread a smile but this hasn't been good for us at all

Korea was awesome

Our sales person was engaged and showed us several loveseat options to choose from. Found exactly what we were lookin for

Excellent service sales gentleman Daniel Ayala was very helpful and highly recommended to my family and friends.

Was shown great care and attention, walked out very satisfied with my purchases! Daniel & his manager helped me out tremendously! Thank you!

Stuck with a protection plan I don’t want. Salesman would not show me how he “bundled” savings somehow by adding the plan. Manager can make it right by refunding the payment plan otherwise the 1 star review stays and any future business lost forever. I did not finance anything.

Korey Delaine was super helpful.

Taylor was great! She was very knowledgeable and thorough. Helped us make a good choice for our living room l.

Such kind people offered help as soon as I walked in Taylor was so sweet and patient would definitely go back

Great service

Our salesman, Korey, gave us a great experience and made us feel really good about our purchase.

We went in looking for bar stools, sales person Gregory T. Was very helpful and courteous until we made a decision. We also found a recliner we couldn’t live without. Thanks Gregory!

Great experience. Knowledgeable and not pushy! Helped me find right mattress for me.

Angel, the young man that helped us, was very polite and helpful. He was even able to give us a discount. While he was finishing up our paperwork, we discovered that we live on the same street, about a block from each other. Small world!!

Great experience, excellent sales person!!

Christopher Martinez was a great sales rep today! He went above and beyond to make sure we left happy and satisfied!

I had an excellent experience at Ashley’s Furniture Store. The salesman was nice and friendly by helping me find the right sofa to fit my needs. I will definitely do business with them again.

(Translated by Google) Excellent treatment from Yazmin and Jonathan, they helped me complete my furniture purchase and I am very happy with the acquisition I highly recommend (Original) Excelente el trato de Yazmin y Jonathan, me ayudaron a completar mi compra de muebles y estoy muy feliz con la adquisición Recomiendo ampliamente

Chris was fantastic he is very knowledgeable in what he does, very patient and extremely helpful!! Keep up the great work.

Good

Antonio was very helpful and knowledgeable with our purchase.

Brittany was very helpful helping me find what o was looking for as well as making the purchase process quick and easy. Thank you so much!

Kris Summers a delight to work with him!! Great customer service!!! Also very knowledgeable at his field!! A true assets to his company!! Thank you a lot Kris Summers

A wonderful experience

It was great

We had a wonderful experience. No pressure and Brittany was fabulous. She was very knowledgeable about all of the furniture. We’re happy with our purchase.

Great and fast service.

Sabrina was extremely helpful. She helped me understand the product and process. I highly recommend her for any questions you may have about your purchase

We had a great experience at this location! Kinda needed a bed asap due to moving & they were able to accommodate us 👍🏽

When I walked in no one came and acknowledged me so as I was looking around at the couches because that's what I came in for this man came and helped me out he was nice and everything went quick

Love the customer service with Korey!!! Thank you for letting me take my time and being very knowledgeable!!! You need a raise!

The salesman was very nice and patient with me in making my selection. He was very knowledgeable about his job. Job well done.

Great sales team!

I really happy with my purchase my salesperson was really awesome his name is Korey.I will be back.

Quick and easy...Gale help me select the mattress I wanted which was right within my budget. Gale made it quick and easy for me. Thank you Gale and the AF family, see you guys at delivery.

Mike was great and took time to make sure I got exactly what I wanted. Thank you!

Nicole, who called me was very sweet and helpful. She called me a couple times I thought maybe she was a scamming me cause there’s so much out there. I already forgot the name of my salesman. Very sweet, quiet man, but helpful and fast. Thank you.

We looked at Ashley's online and had an idea of what we wanted. It was in the store and our salesperson, Lati, was very helpful. She answered all my questions and the whole sales process went smoothly. I'm looking forward to having our new sofa delivered soon!

I made a call to inquire about a recliner for a budgeted price and color, Cayden let me know that there was one in that price range and color and within an hour of getting to Ashley and seeing exactly what was desired, the deal was made! He was so so polite and helpful. Thank you Cayden! Even though I was helping a friend with this recliner, I had a previous purchase from Ashley years ago and I've always found this company to be budget friendly with a high end look! My friend and her family are very satisfied with the purchase. I enjoy shopping there.

Both Yazmin and Eric were so great to work with. The process was seamless

Mike did a great job with helping my husband and I. He offered recommendations to help us decorate the room we wanted the furniture to be in. He was professional and courteous. Awesome job Mike!!

Lati was so helpful and kind. She wasn’t pushy at all and helped us find a new couch for our new home. Thank you!!

Gayle was very helpful! She let me browse on my own, which is my preference, but was there every step of the way when I needed her!

Great customer service! Thank you Lati B for an exceptional buying experience.

Sales person was very friendly, extremely helpful. I’ll recommend friends looking for furniture to go to her.

All is good with the sales personnel that was smooth but your internet for delivery doesn’t work for me your computer does not give you enough thin to do anything I still don’t know if I’m getting the white glove delivery I know a day and date was set up but the white glove delivery I can’t get whole of anyone to verify that but they got the $100.00 for this upgrade. Can someone let me know if I got the delivery service????

The salesman was awesome

Eric is the best he is personable and professional. This is my second experience with Eric and once again he has fulfilled all my expectations.

Had an outstanding experience buying our new recliners from our Salesman Eric.

ATTENTION BUYERS; PLEASE KNOW THAT IF YOU DO DELIVERY ONCE THE FURNITURE IS DELIVERED THERE'S NO RETURN OR EXCHANGE POLICY. ITS AS IS POLICY. YOU ACCEPT THE DELIVERY OR PICK UP THE DELIVERY NO REFUND. ITS ON THE BOTTOM OF THE PAPERWORK OR RECEIPT THAT YOU SIGN. AND THE SALESPERSON WONT MAKE YOU AWARE OF THIS POLICY BECAUSE IT WILL KILL THEIR COMMISSION

Daniel greeted us at the door and offered to help us. As we were discussing a sofa purchase he came over & gave us a lot of good information. He was very knowledgeable and helpful.

Cayden did an amazing job. Very friendly and helpful - did a lot of work for us to make sure the bed would work with our existing adjustable bed and mattress.

Very friendly and knowledgeable salesman. He helped to find us the perfect sectional and additions to complete our living area.

Kris is amazing, great customer service, very satisfied

Michael is very knowledgeable about each products. He explained the variations between the different fabrics, quality, and comfort. I highly recommend Ashley's Furniture.

Great sales person extremely knowledgable. Could not have done it without the assistance of Michael Kelly

I enjoyed every bit, he explain everything piece by piece. Tood his time with a senior citizen lol. Will let any n everyone bout Chris. I did enjoyed it. Thanks

Ashley got a huge inventory and lots of selections to choose from. The associate was very helpful.

Quick and easy couch purchase. No pressure, let me browse uninterrupted til I was ready with questions.

I leased with Acima, I have done it before, and in both cases it was so easy and fast, fully recomendable, sales staff are so helpfull and profesional, good prices/quality furniture! Me and my wife loved our sectional couch and love seat!

Contact us , was the response. After a Month and countless calls the runaround and call you backs. Your solution is call the general number, the one you have been calling? Your company is not looking to rectify issue , it’s all Hog Wash. How about proving a Point of contact, I can verify my identity the same way I’ve been doing it for the last month. The names listed are your employees. 4.4 ??? Really. Please think twice about purchasing furniture with this company. The quality, customer service and extended warranty are everything but quality. File numbers to tract conversations, Rachael F (extended warranty service manager) and Jade on the escalation team I sincerely appreciate your lack of professionalism, integrity but most of all the your level of dishonesty is unmatched. I would have been better off buying furniture at Sams/ Costco and replacing after 2 years. Filing a claim “lack of resilience” is not covered and since Ashley furniture failed to sent your paperwork you do not have an extended warranty even payment receipts provided.

Eric was awesome. Worked with our needs and budget. Even got more than we expected. Friendly staff and great service.

The salesperson who helped us (Kory) was very friendly and knowledgeable. He didn’t pressure us at all and gave us time to ponder our decision. We will definitely go back again!

Great looking furniture at reasonable prices.

Greetings from the door from a nice lady. Wanted to get me the best deal and she did. Everyone was nice professional and helpful

The customer service was top notch from the moment I entered the store. Taylor was very welcoming and helpful. She listened well, did not rush me and provided information and responses that were productive and informative. Pleasant experience and I am pleased with the service and product. Thank you!

We went into the Arlington store this afternoon. What a terrible experience! We’re looking for a chair they had online. Sales guy asked to help showed him a picture of the two chairs. He says don’t think we have them and asked another lady sitting down that was eating a snack (chips I think). She had no interest and just shrugged. The sales guy says we have different chairs around the store and walked off. I guess weren’t spending a ton of money so they had no interest. Not like there was hardly any customers other than us. Guess we will buy elsewhere!

Terrible experience. The chair is bought broke 7 days after purchase. Here is am 2 months later and it still hasn't been fixed. I've been rescheduled 4 times and the company refuses to refund due to damage. I recommend running far away from this store. The service is just good enough to make a sale and the merchandise is cheap and has no longevity. Even if you get a warranty it's like getting a response from a congressman just to get it fixed.

Very productive and pleasant visit. The sales representative was knowledgeable and responsive.

I am not satisfied with Ashley or any of its affiliates!! Getting a couch from y’all has been a joke! Apparently this company doesn’t take pride in consumer service satisfaction at all. You could care less if the customer is happy or not. You get someone to buy you furniture and the salesman makes everything sound like this company goes above and beyond when after the sale and you have financed the furniture Ashley and all its affiliates couldn’t care less.

Self pick up took too long. Only one guy pulling orders. Waited about 1-1/2 hrs. Everything else was great!

We had a wonderful experience. Sales personnel are easy going and we didn't feel rushed to make a purchase at all.

Korey was excellent. He was very professional and knowledgeable about the various pieces of furniture we looked at especially the Temper-pedic products. Needless to say we ended up with what we originally went in for but also the Temper-pedic. Thanks 😊 we will be back

This is ridiculous! They got over half my order wrong on delivery. Delivery guys said their dispatch would call us within 15-30 minutes... Never did. Called our sales person and he gave us a number to call, said they could help straighten out. Number is a chat bot and there is no option for a live person. We've been given 3 different numbers to call, all go to the same chat bot with no live person option. This is absolutely BS. I spent over $6k and they can't bring me my stuff?? Or even have a live person talk to me?? I'm about to load the stuff I do have (part of which is not what I ordered) into my truck, dump it in their parking lot and demand my money back. Oh, and to top off this stellar performance, their delivery truck took out the overhead cable for our neighbors Internet service and didn't even mention it to us. Our neighbor came by to tell us after they left. The lineman is here now, on a Sunday morning, making repairs to that. So now they reply with an apology and give me the SAME number to call! That number just goes to a chat bot. Come on people, do better. I guess I'll be calling the store directly when they open. If that doesn't work, I'll be driving the 40+ minutes into town to talk to someone in person. I guess my day is going to be spent fixing their mistakes instead of doing what I need to be doing.

From the moment I walked into the store. I was approached my a salesperson named Lati. She was polite, professional, and attentive to my needs and wants. I was able to get the furniture piece I wanted and worked with me to make sure I could get it in a good amount of time. I would go back again.

Kory was very helpful and respectful knew the products and listened to our needs.

I was able to find what I was looking for, my sales person Gayle was friendly, knowledgeable, patient… my experience was awesome today

She was very Friendly and Polite. Also very Professional. I give her an A+.

Great customer service

Great experience at this location. David Cobb was extremely knowledgeable and helpful in getting us the right couch for our space. The sales room was quite large with lots of options. Would definitely recommend shopping here.

Brittany greeted us with a smile!! Made the purchase very easy and painless :). Great service!!

The service was excellent

great experience. Everything great!

Very good experience with Gayle at Arlington with good deals.

Excellent service

Mike Kelly was patience, knowledgeable

I'm very pleased and the service was great, I will invite my friends to stop by

Gayle did a fantastic job guiding us through the ins and outs of several couches we looked at in store. She gave us some solid advice and ultimately helped us scored a great deal on our new sectional!

(Translated by Google) very bad Very bad experience there, I went to buy a mattress in a box at the store, I paid for a mattress and they gave me another one that I did not ask for. Besides, the mattress they gave me costs less than the one I paid for, very bad service (Original) Muy malo Muy mala experiencia ahí , Fui a comprar un colchón en caja a la tienda ,pagué por un colchón y me entregaron otro que yo no pedí , Aparte ,el colchón que me dieron cuesta menos que el que yo pagué , muy mal servicio

Eric was very helpful and worked with us on getting the furniture we wanted. He didn’t push or try get go with the most expensive ones. Definitely will be buying more from there!

they should be absolutely ashamed. Three weeks after order should be DONE, we still don't have all of the pieces to our sectionals. They have repeatedly told me it would be complimentary delivery, yet someone calls me every other day asking when I will pick it up. Then I explain the situation and they say they'll take care of it and then the next person I talk to has no idea what I'm talking about. Beyond frustrating and I am absolutely done with this company. I want to send back the pieces we have and wipe my hands of them.

On Saturday December 28th I went In to purchase a dining room set. Eric was the salesman and he assured me that my furniture was at the warehouse and it would be available for pick up the following Tuesday. Well I sold the dining table I had because I was under the impression I would have a new table for New Year Dinner. I go to the warehouse on Tuesday December 30th only to find out the furniture is not in stock!! I thought it was a joke. So now my pickup date was Saturday Jan 11. So when 01/11 comes around I received a email from Ashley’s with “instructions” upon arrival. I’m at the dock and the worker grabs my name not once not twice but three times and kept closing the dock door. At this point it had been over an hour that I was waiting for my “scheduled pickup”. I go to the office and they said I was never checked in, that the automated email service does not work. So not only did I not have a dinning table for New Year Dinner for my family, but also wasted gas, and time having to go to the warehouse that’s 30 minutes from my house TWICE only to not get anything. So I cancelled my complete order and will never be back! I blame you, Eric Toops!

We had a great experience there, korey really helped us pick the right mattress for us. Polite, attentive, and respectful, make sure to find him when going there he'll get the job done. Definitely would recommend coming here if your looking for a new mattress!

Go see Johnathan, he understands your needs and is extremely helpful, ABSOLUTELY NO PRESSURE.

Great experience and our sales representative Loti was impeccable! Great attitude, very knowledgeable and helpful.

Very friendly and knowledgeable. Had lots of pieces to choose from. Glad I bought at Ashley's

(Translated by Google) I didn't like buying from you and you know why you promise a guarantee and you are liars, you don't deserve any stars, the only thing that won't let you publish if you don't put one is (Original) No me gustó comprar con ustedes y saben porque prometen garantía y son mentirosos no se merecen ninguna estrella nomas que no te deja publicar si no pone una

(Translated by Google) The worst experience of my life, the day I made the purchase, they told me that they would deliver it on the third day. I've already been waiting for a month and only in parts have they delivered the purchase to me. How brave it is that they still make it a fool. First and last time I buy, I do not recommend that store. My order was delivered to me in two weeks to complete it in practically a month and a half. They will complete the order if you are going to buy there, I definitely do not recommend it. And the worst thing is when they already give you a date and when you wait for that day the furniture is not ready, it is not in the warehouse. They take you as their game. I do not recommend it and the three times they brought me furniture it was still damaged apart from that and another wait while they process it, I am tired of these problems from that store (Original) La peor experiencia de mi vida el dia que ise l compra me dijeron k la entregarian el tercer dia ya yevo el mes esperando y solo por partes me an entregado la compra que coraje da que auno lo agan tonto. Primera y ultima vez que compra no la recomiendo esa tienda ami mi pedido me lo entregan en dos semanas para completarlo practicamente en un mes y medio me ban a completar el pedido si usted b a comprar ahi definitivamente no se lo recomiedo. Y lo peor cuando yamas te dan una fecha y cuando esperas ese dia que los muebles no estan listos que no estan en bodega. Te toman como juego de ellos . No lo recomiendo y las tres veces que me trajieron mubles benian danado todavia aparte de eso y otra espera mas en lo que lo procesan cansada estoy de estos problemasde esa tienda

Just ask for GAYLE … so professional and non pushy…. Great experience… Thank you!

Korey was extremely helpful with helping us find every piece of furniture we needed to fully furnish our new home. He maintained a professional attitude and truly makes you feel welcomed and at home while shopping. Such a pleasure to work with, 10/10! Thank you again!

BUYER BEWARE!!! Purchased mattress from them and was told there was a manufacturer's warrantee. Tried to return because of excessive off-gassing and was informed by the manufacturer there was no warrantee. We were also told there wouldn't be excessive off gassing. Sales reps there will say anything to get a sell.

My salesman, Jonathan Acosta, demonstrated exceptional knowledge and professionalism. He effectively empowered me to explore options and find the ideal fit. You need more like him. Although the furniture delivery exceeded the anticipated timeframe, the wait was justified by the team's meticulous care and remarkable efficiency in handling the items. Kudos to a job well done.

We had a very good experience at Ashley. Lati was very knowledgeable and helped us navigate through all of the options available to us. She was very personable and was not pushy. We will definitely seek her again when we outfit the rest of the house!

salesman said one thing to us twice and when we called him on it because price was. higher he said he did not say what he did and the price he set was going to be the price no matter what

Gregory and Corey were great salesmen. They were very personable and kind. My husband and I can’t wait to finish furnishing our home with this team. Thanks, From The Wynn’s

Very pleasant place to shop. Not harassed by salesman.

Enjoyed working with Antonio Bass great sales person. He was able to answer all of my questions, which made my purchase selection easy.

We went in to look for a recliner for my Mother in law . We were met at the front by Gregory Tennison. He was very gracious and helpful, he didn't try to pressure Mom or "sale" her on anything. When she found the recliner she wanted, Gregory was so helpful. We had all of the arrangements completed quickly and were on our way.

In and out in 30 minutes, 25% off stress free buying!!! What more could you want?

Greg was so helpful finding exactly what I wanted for a price I could afford. I love doing business with Ashley in Arlington.

Chris was friendly and knew and understood what we wanted when we first came in the store. Lots of people in the store but it did not feel crowded. Friendly people who work there.

I appreciate the salesperson Antonio for his professionalism and his commitment to my needs. He knew I was on a budget and made sure I received the best deal I could get. He has won my trust and I will be back to this store so long as Antonio is there to greet me with a smile. His product knowledge and expertise made me feel like he had my best interest at heart.

My experience, there was fantastic. Gail took care of me with my needs, very professional friendly as well. As the atmosphere really enjoyment, doing business with you. Thank you for sales people like Gail. And eric

Wonderful experience at Ashley Homestore! Our specialist Cayden was knowledgeable, helped us in getting high quality furniture at the best price, and made the transaction smooth and easy.

Only one young man displayed excellent customer service in the whole store and he is the only one who deserves the five stars . The rest of the employees had horrible customer service and they just stood around talking amongst themselves without greeting the customer with a smile.

Antonio was great helped the whole way and gave many options on the little details I told him I wanted.

Bought a mattress. Walked in and was take. To meet Korey. Told him what I had to spend and he hooked me up with a great deal on a good mattress. No high pressure tactics, no gimmicks, no judgement. Just a great deal that didn’t exceed the amount I said I had even with tax included. And all done within about 25-30mins. I’d recommend to anyone!

Salesman- Angel did a great job explaining the pricing and furniture options which lead to our purchase. Store was neat, clean and well organized. I would highly recommend Ashleys in Arlington.

The Ashley showroom was easy to find and when we entered we were greeted quickly by a friendly associates who gave us his name and and offered to help should we need it. This was only our second furniture store with the intent to visit a few, return home and make our decision based on what we had seen. The store was cheerfully lit without being obnoxiously bright and the furniture was arranged in clear vignette throughout the store. When we found a sectional that interested us, our associate was available without being intrusive. He was happy to lay back and allow us to look without stepping in until we requested his help. The furniture prices were clearly marked, and all of the powered sectionals were plugged in, clean and functional. We picked several possibles in different shades and our questions about materials and availability were answered. Our associate also let us know that Ashley manufactures all of their furniture in the US and that many of the other furniture stores also sell Ashley furniture. Since we have had some Ashley furniture in the past we were aware of its durability and sharp pricing. We settled on a couple of possibilities and began asking about sharpening the price. Our associate let us know about the current and upcoming deals (sales) and began working on numbers. We were still holding our goal of visiting a couple more stores, but after laying out the possible offers on our final choice, our associate let us know that the current sale was ending that night ( Sunday). We haggled a bit and after offering to keep the discounted pricing close to where we agreed was fair, he worked with the store manager to further offer a multi year guarantee that included repair or replacement well past the original warranty at a few pennies more. We stepped away, looked at our other choices (both from this store and one other) and finally decided to make the purchase. We set delivery for a little over one month away to give us time to resolve our current furniture and were given the option to cancel the sale if we decided it would not fit our room. We left pleased with the purchase and experience. Wholeheartedly recommended.

Good customer service specially Cayden Tomlin he help us a lot good job

Cayden, our sales person, was personable, helpful and knowledgeable. He was also very patient and answered all our questions. He worked tirelessly to not only get our business, but to get a better deal. If you shop the store on Cooper Street, be sure to ask for him. The other sales staff are friendly and the atmosphere of the store is positive.

Will never return. Was sent to the warehouse and it’s 2 hr wait for one item. Would have went elsewhere.

This was the best experience I have had with a wonderful group of professionals staff;the saleswoman was very knowledgeable and helpful.

Ashley's furniture store in Arlington Texas has a sales person named Cayden Tomin. He worked tirelessly to find us the best deal possible. I salute Mr Cayden for his hard work and dedication. We got the best deal and we got the right piece of furniture we originally wanted. Great work Cayden!

Alex was a pleasure to work with but i purchased two twin sized mattress covers and never received them. I call the store to inquire abut when they will be delivered but was told i was suppose to receive them while i was at the store. The salesperson stated the mattress covers were out of stock and will call me back to give me my options. That was in August/September. it is now December and i still have not received a call back or my mattress covers.

Excellent service

Couldn’t have had a better experience than the one I did. JONATHAN was so patient with my mom and I, As he helped us walk the whole store multiple times to make sure we found what we needed. He went above and beyond! Gave us the best customer service experience ever! Totally recommend him to help you out!

Excellent experience! All personnel was professional and kind!

Had an amazing experience buying some new furniture with Gayle. Highly recommend this location and having senior sales associate Gayle help you out!!!

I ordered several pieces from Ashley. Each time, there was an issue with delivery. The first time, I ordered a black couch, I got a brown one. The second time, I ordered a bed, they change the delivery date to a day I was out of town. The last time, I ordered a nightstand. I got the wrong one, and took weeks to get the right one and a refund for the difference. Safe to say, never again will I order something from Ashley furniture.

Everyone was pleasant to work with excellent service.

Run. Don't walk from this place. My husband and I bought a bedroom set from this store in JUNE. WE RECEIVED IT IN AUGUST finally. We paid over $8,000 for this set. One of the night stands drawers was cracked inside. We have a warranty but get the run around when we call. We were told that they are backed up until November. Now it's December and still no night stand. I hope this saves someone.

Just moved to the area and I must say, our sales associate Chris was awesome . No pressure well informed about products being sold . Upper management was right there to assist Chris with anything he needed. Well organized friendly staff , location is very well maintained. I’ll be back ! Great job .

Eric was excellent , professional and very informed

My experience with Ashley was top notch. They allowed to to take my time and browse without feeling pressured. I love to “just look” sometimes.i liked this very much!

Salesperson was very knowledgeable and helpful. We have her a general idea what we were looking for. She showed us several choices and we found one we loved.

The sales department and staff were very helpful in assisting me.

I really enjoyed The service I received from Ashley’s furnishings. The sales person Miguel did an outstanding job will return again.

Great service very kind

Eric was super helpful and patient with my decision making process. I purchased a new home and needed ideas on what to choose. Love how beautiful my new furniture makes my home look now . Thanks, Eric!

Ask for Chris at the Arlington location, he was a big help!!!

Michael made the experience painless. His customer service presentation was outstanding.

I stopped by Ashley today and none of the like 20 employees even greeted me or asked if I needed help. Hardly any of them were busy helping other customers and still, all ignored me walking around looking at furniture. They just lost a potential customer!

Jeremie Magee was knowledgeable and very informative about our purchase. Was immediately greeted by him when walking into Ashley furniture. He's definitely a great sales person. I recommend everyone to ask for him!

Taylor is the best!

Jonathan Acosta was our sales rep. Solid as they come! Hooked us up & made our experience as smooth as possible. Highly recommend this spot if your looking for top quality furniture !

🤔 Spent $4752.13 cash on bedroom king set on Ashley’s Black Friday in Arlington Tx.~Pay than see a protection plan for $1079.98 I did not ask for~Asked for it to be refund salesman gets mad and refund the $4752.13~go to another Ashley was told the salesman mark everything down~$1079.98 going in the salesman pocket~ Buyers beware of Ashley’s Black Friday was a gimmick to get foot traffic to stick it to the customer. Think if I was financing what would’ve happened!! Gets no star won’t post without putting one star 🤬

We enjoyed our experience at Ashley. The sales person was very friendly and knowledgeable and showed us the furniture we needed to see.

I usually don’t give bad reviews even when I have bad experiences but after contemplating for a few hours I decided to give one. First of all, no one spoke to me for close to 15 minutes while I was looking around. I came in pre approved from the website for a 2k limit looking for a sofa. Finally the assistant manager came over and I shared with her that no one even asked me if I needed help. She went on to say that’s because they were crowded. Although they were crowded, there were 3 salespeople standing around talking to one another who didn’t look busy at all. The were lots of salespeople helping customers but it was clearly visible that the other 3 didn’t have customers. So there goes her excuse. I told her I was interested in a sectional and was pre approved and she acted like I was making it up. I even asked her do people lie about that a lot because she clearly didn’t seem to believe me. So I even went on her tablet and got pre approved for $2500. Which happen to be $500 more than the website approved me for. Then I asked her how long was the sale and she informed me that it ended today. However, when I went online it said until Dec 2nd which is two days away which was a huge red flag for me. I even told her she’s not being honest and she said her store changes sales daily. That’s no good business and stores shouldn’t try and take advantage of customers. I see they mostly good reviews so maybe it was just bad timing for me but they definitely will not get my business.

Greg was awesome and very patient with answering all of our questions. He prices matched for us and worked with us so we could feel comfortable with the purchase. Thank you so much for spending the time with us today.

Purchased a sofa, Miguel was extremely helpful, throughout the process, very thankful for this buying experience. Thank you!

Excellent stock, great discounts and professional staff. The only reason this isn’t a 5 star rating is that corporate controls the thermostat and they keep this store inhumanely cold. If you shop here in winter, dress for the occasion.

I was in and out within 30min. I was greeted at the door by (fotgive my spelling as I don't have her card in front of me) Lati. She was friendly and quick.

Great experience Eric sales person was really kind and helpful throughout my experience. Purchase was completed!

The sale rep way great.

My visit to Ashley Furniture store in Arlington was a pleasant experience.From the friendly welcoming I had from one of their staff Michael who helped me get my couch by offering me knowlegeable information on the product without feeling overwhelmed.I felt satisfied and exicted about my recent purchase.I would definetly recommend checking out this store if you're in the market for new furnishings!

This place has the worst customer service , if you decide to go please do not see Angel I just had a full blown argument about canceling an order that was not delivered. The delivered service drove by my house and did not attempt to stop and a text was sent saying there was a problem with the order. I will never go to this furniture store ever. Angel started yelling at me because I said I will just go the rooms to go. Yes I would like to cancel the order if you are not willing to compensate me with a setup because of the lazy delivery people. I don’t care about your response Angel was very unprofessional yelling and screaming so y’all can duck off .

Eric took great care of the sale. He was patient and helpful throughout the time we were there. His input and recommendations were on point. Great experience and we look forward to working with him again

Great customer service amazing experience Latí was amazing kind very helpful

Great place. Great customer service. Great deals and above all. Great and professional salespeople.

I bought my furniture at Ashley when it was off I-20 and Cooper st. they have since moved. But, it seems you cant reach anyone for parts. Go online and you have to have a serial number in order to get a part. I dont have that. Keep in mind, if your furniture is discontinued and you do not have a serial number, you will not be able to get replacement parts. One tiny part can screw up your whole purchase. i called the store, no help. I called customer service, no help. I called customer service again later in the day and she passed me off to Customer Affairs, which was the same customer service just a different number. I was given two number just in case no one answered the first number and the second number was out of service. I purchased my replacement part on Amazon.

Pricing was a bit high but deals were great. Service was very pleasant. Angel, our sales rep made us feel like we knew one another forever. He was very informative and worked to get us the best pricing on the Power recliner sofas and chair with zero gravity, heat, massager, console with lighting and storage, along with LED lighting. We appreciate you so much! If you happen to visit the location in Arlington, request to speak with ANGEL!

Eric T. was absolutely great with the whole purchase process. He was very thorough and answered all questions. Thank you Eric!

The saleswoman met me at the door. I was looking for a mattress. She showed me what I was looking for and some new styles of mattresses. I decided to step out the Stone Age and purchase a Temperputic Space Age mattress. It will be delivered on Monday. Very excited!!!!!!

⭐⭐⭐⭐⭐ We had an outstanding experience working with Michael for our furniture needs! He helped us select the perfect bed, couch, chaise, dining room table, and chairs, making the process seamless and enjoyable. Michael is a true professional – he patiently answered all of our questions and guided us toward the right solutions that fit both our style and needs. His expertise and friendly demeanor made the entire shopping experience stress-free and enjoyable. We are thrilled with our purchases and will definitely be back for more. Without a doubt, we’ll be asking for Michael again. Thank you for your excellent service, Michael!

Great fast service and the sales rep very friendly

Michael Kelly was amazing!!! So fun and patient! Great experience

My salesperson, Taylor, was the best. My furniture was in stock, quick delivery. She was able to price match and give me the best deal.

It was great. Went looking for a sofa…bought 2. Then looked around and found dining room furniture…bought that too. Prices were very reasonable and the service friendly and professional. If deliveries happen as arranged I will be a very happy lady!

Cayden Tomlin was very helpful, excellent customer service! thank you for giving us a very pleasant shopping experience 👍🏻

(Translated by Google) Excellent attention, kindness and a lot of patience from Mr. Antonio and Paolo. Quality in products. Thank you. (Original) Excelente atención, amabilidad y mucha paciencia del Señor Antonio y Paolo. Calidad en los productos. Gracias.

Our salesman Jeremy was very helpful and made the process seamless. The furniture looks to be quality and the selection is ample. Thank you!

Excellent customer service by Jose couldn’t have made it easier or simpler

Excellent customer service!!

Very pleasant to shop no pressure sales Eric treated us very kindly we were able to purchase the living room set and the dining room table we wanted.

Our sales rep Amilcar was great! He was informative and patient and had a no pressure approach.

Eric was extremely helpful the moment I walked in the door. I told him what I was looking for and in a matter of 15 minutes I found the sofa I wanted. I was treated with kindness and respect my entire time in the store. Thank you, Eric

(Translated by Google) I bought a dining room set, I need to know when the delivery will be, please reply urgently (Original) Compre un juego de comedor,necesito saber cuando será la entrega,por favor me urge respuesta

Miguel is a good customer service very nice people with good attitude. Thanks for ur services .

Gayle is the best!

(Translated by Google) Miguel Meza was really very kind and gave us an excellent price. We were very satisfied with our purchase. If you want to buy at Ashley, I recommend looking for Miguel, he adapts to your budget and is very kind. (Original) Realmente miguel Meza fue muy amable y nos dio un excelente precio quedamos muy satisfechos con nuestra compra, si quieren comprar en Ashley, les recomiendo busquen a Miguel se adapta a tu presupuesto y es muy amable.

Alex was very pleasant and helpful.

Korey was extremely knowledgeable, nice, patient and fun to work with. Other staff were friendly and helpful as well when they had to assist. Thank you.

We were more than pleased with the service we received. Antonio was Amazing, he explained everything to us and was very patient with us in our decision making. Would definitely recommend Ashley and Antonio.

I needed another mattressand looked at some online and wasn't sure exactly what I needed. My sister and I visited Ashley's in Arlington and spoke to Eric . He explained the details of the mattress for my comfort and answered our quesions. I appreciate his knowledge and sincerity.

Very efficient

Do not purchase from Ashleys, our couches arrived with stains from the delivery drivers! issue is still NOT resolved...worst customer service.

Taylor Kilgore was great

For over 14 years Ashley Furniture has been my go to store when I needed furniture. Once again I found everything I needed and received great help from my salesperson, Rahim.

Good

Great experience. Our salesman Jeremie was great, great salesmanship and personality.

Korey Delaine was awesome in helping us find the right furniture for us. Would 100% recommend thank you

He was very kind and helpful and didn’t follow me all the time and came back and checked on me a few times

I have furniture from Ashley's that has lasted and stayed beautiful for years. Their sales team is great. They let you find what your looking for and then they go above and beyond to make it yours.

Eric was very knowledgeable and accommodating! We appreciate the great customer service!

Kory was great to work with during our purchase thanks for your help and everything.

Was taken directly to what I wanted to see! I bought the most comfy sectional, ottoman and giant chaise! Our salesman Korey was super helpful and answered all of questions. We will be shopping there again in the future.

Our order is not arriving on time. They that helped us got on the phone to see what the problem was. Put a rush on it. We are so happy

Jonathan was a great help and we found exactly the perfect console for our needs. Being new on the sales force he needed a little help with check out but met our needs splendidly. We definitely will return and ask for Jonathan! Wish him good luck for us.

Antonio is a true salesman with his knowledge of their products and personality he blew my wife and me away. Our friends and relatives will definitely hear about him!

(Translated by Google) Very good (Original) Muy bueno

Michael Kelly was amazing. He showed me things, I picked them out, was approved for financing. He was just very nice and helped me find the things I needed. This is the chair I bought. It fit in my suv and I got it home safely. The bed will be delivered soon.

Great customer service! Chris was very patient with helping me decide on my selection.

If I could give zero stars I would, im furious!!! I bought a set of mango wood furniture from here and noticed saw dust when I got it but, I didn’t think too much of it because I figured maybe that’s just because it’s new. I’ve never bought new furniture before so I don’t know what to look for and I’m also putting my trust in this company to give me quality furniture. Well months go by and every time I open the drawers there’s saw dust but still I’m thinking maybe it’s just because the dresser is rubbing on the metal when I slide open the drawers. I didn’t think anything more until I saw termites!!!! The furniture they gave me was termite infested !!! I call them and they told me that because the warranty ended a few weeks ago they said they can’t do anything about it!! Mind you I’m paying installments on this furniture that makes it almost double its cash value!! So roughly around 12000 and there’s nothing they can do. Now I have two options either pay on the furniture I can’t even use or stop paying it and it’s hits my credit. I’m mind baffled that a corporation this big can’t do anything.

Angel was helping us pick out our furniture. He was very knowledgeable professional and helpful. Any questions we had he was able to answer. He worked with us and made Ashley furniture an incredible experience. I will definitely be returning and buying furniture.

Nice stuff but the prices are high

It was great they greeted us at the door , was able to price match and I loved the entire experience. The sales person was very helpful . I would go back

Taylor was amazing!

When you buy Merchandise at these furniture stores we should be able to protest the delivery charges. I don't agree with the outrageous delivery fee they charges for just delivering up the road $169.00 this is Highway robbery.

If you want to buy some furniture and wait over 10 days for your paid in full purchases to be delivered (and never was delivered), then this is the place for you. Otherwise, stay AWAY!!! My first time shopping at an Ashley Store and will be my last. Their entire shipping system is outdated, confusing, and atrocious. Numerous delays and false promises. How are they in business. Smh. Let's see how long it takes to get my refund. Probably another 10 days.

We bought furniture from Ashley and Rooms To Go on the same day, guess who has the best customer service after delivery, it was not Ashley. I have been on the phone and chats trying to get one issue resolved for 2 weeks. We had never bought furniture from them we decided to give them a try. I don’t think we will be shopping with Ashley in the near future.

Walked in right before closing, wasn’t rushed and had the best customer service. Got a great discount as well.

My sales associate was wonderful. The warranty service is horrible. I filed a claim October 2023 and I am just now getting results. The couch had to be replaced because the technician damaged the furniture. Then with the delivery of furniture, they delivered the wrong items.

First time shopper and Lati made it so easy. Gave us our space to pick our sofa and showed us the amazing beds! She was so knowledgeable that deciding to buy a new bed was a done deal.

it's good👍

Had a wonderful experience there it was fast and easy and the salesman JOSE was absolutely very helpful and courteous. This is the Second time I buy something from him. Thank you soo much for your help JOSE!!! Keep up the great work.

(Translated by Google) I bought a living room and the seller told me and yesterday, don't worry, how did you pay? We are going to keep the merchandise in the warehouse for when your house is ready and well, nothing, when they gave me the living room, only one sofa because they didn't have the other one. In stock from June to October I think they have a probable delivery date. I share my experience so that this does not happen to you, I will never buy again, there is terrible service 😡 (Original) Compre una sala y me dijo el vendedor y manayer no se preocupe como pagó ya la mercancía se la vamos a guardar en la bodega para cuando su casa esté lista y pues nada que cuando me entregaron la sala solo un sofá porque el otro no lo tenían en existencia desde junio asta octubre creo que tienen fecha probable de entrega. Comparto mi experiencia para que no les pase yo de mi parte nunca vuelvo a comprar hay pésimo servicio 😡

Furniture was good but wow financial activity was a disaster 1 Wanted $600 to deliver couches (I refused) 2 Did the payoff no interest in 1 year - went from $3,800 to $300 balance in 1 year then they charged me $980 interest for not fully paying off. Took 2 years to pay off. 3 35% interest rate on remaining balance. Like good furniture but I will never do business with such a greedy company. Enjoy the review.

Great customer service experience from Korey and Alex!! The store needs to have more accessibility to stock and and increase on inventory.

I will never buy from Ashley Homestore again. First issue was that the table I bought in the store was cheaper online so after buying it in the store and getting home found it cheaper online I was not happy. I had to go back in the store and it was easy to get a refund for the difference but something I shouldn't have had to do. But the main issue was pick up. I scheduled to pick up on Saturday, they said they would issue a 2 hour window but instead I got a text from their bot "Jenny" saying text 30min before heading over. So I did that and then got a text back that said to text when I arrived. Did that got a test that said "Great, someone will be with you shortly - please get ready to say hello". There was about 12 other people when I got there at 2:19. 30min later 1 person has left, over an hour a second person has gotten their stuff and left. At this point I get out and find out the person next to me has been there over 2 hours. So I wait more the guy next to me gets his turn but still nothing for me. I get out at 2 hours and talk to some other people. I ask will they text me when its my time to get in line at the dock. She said no but I needed to go inside to make sure I was on the list. So I go inside after 2 hours and find out the text message does nothing - I wasnt on the list and my item wasnt in the que to be picked. I complained to the employee and she said there was nothing she can do that the text doesnt do anything and they dont know why its sent. I get checked in and wait almost 2 more hours to get my small table. The employee at the doc said they were behind all day. He said that if they are not busy they go outside and make sure people have checked in but if they are busy they cant do that. I suggested if they cant stop the text at least put up a sign. A very simple solution to a stupid pick-up system

Jeremie was very helpful. He continues the fantastic customer service that we have enjoyed since 2004.

Excellent service, excelent customer service,nice and gentile people

Excellent customer service! Mrs. Gayle The number 1 in sales and the advice we received from Mr. Jose, Store Manager was fabulous, very satisfied. Thank you, thank you! Best Store in Arlington.

Excellent service!!

Kashia took her time and really listened to what I needed. She got my bedroom, mattresses, and delivery taken care of.

Chris was very helpful ,he provided great customer service and very friendly.

Antonio was very professional and helpful in answering our questions. Very good quality furniture and we couldn’t be happier

sales guy was very helpful and great to work with

They gave me a good deal, Chris was real nice, helping out

Didn't go, went to Wilhite in Weatherford and purchased there. Ashley's tried to scam us.

We shopped at this store and we're told they would match their internet prices . We bought lots of things , $7,000.00 worth . We came home , my wife got on the internet to check things . They sold all of it at store prices . We went back and they played games with us and we canceled our whole order . We went to Living Spaces in Grand Prairie. What a great place . You really can have what you want . We bought our couches in the color we wanted , with better fabric , for less money than Ashley's Furniture. DO NOT SHOP AT ASHLEY'S. THEY WILL RIP YOU OFF !!!!!!

We choose Ashley because all of our furniture is from here. We walked the whole store and we weren’t acknowledge until we were leaving the store. The sales rep was great. The customer services and the acknowledgement was terrible.

Excellent service from the folks at Ashley, Arlington. Special shoutout to Miguel Meza for making our shopping experience stellar

The customer service that I received was awesome. Everything explained fully, dates and expectations lined out, very professional. Walked out feeling like we accomplished something.

Good furniture at really good pricing. The customer service is even better! Gayle Turner was great to work with!!

Pretty upset. Purchased a box spring that was a bit too high for me and I called as soon as it was delivered and realized it was too high, I was told that it would be able to be exchanged after a week of no contact I called again and then was told I was unable to exchange it. I wouldn't be upset if I wasn't told it would be exchanged in the first place and I called as soon as it was delivered the same Second as it was being set up in my room. No help at all.

Friendly, helpful service. Told me about options without being pushy.

It took four guys to deliver in a unmarked truck no Ashley name on clothes or truck. My item was the first delivery that is the worst. If you set a crate of bottles on a tail end of a bobtail truck, I guarantee you they were crack I have not had to chair two weeks not even a week, and the back massage does not work after waiting as long as I did and received the service I received is not worth it. I have a truck I could’ve picked the chair up myself. I would’ve feel better knowing that it was not damaged during delivery

Had the most Amazing experience with Michael, and Korey was the icing on the cake. They both were very knowledgeable about the products, attentive to my needs, and were thorough through the entire process. Top notch, customer service! I left with a fully furnished home at an affordable price! Loved working with them both, if you’re shopping for furniture go check them out.

If the issue is resolved, I will update this review. Warning:: If you buy from them, do NOT sign that you received your furniture until you take a close look and are happy with it. Once you sign, if there is something wrong, they Will. Not. Help. You.:: We had a great experience at the store with the sales team, so there is that However, the communication with the delivery company was extremely difficult. When they came, I felt like they did not have the time of day for me at all and any question was an inconvenience. They were in and out in less than 10 mins and basically said, "Here sign this to show we delivered it." Not once did they say that we could do nothing if there was something wrong, and they did not give me *any* time to inspect it while they were here. (This policy is in the paperwork of purchase. However, we never saw it and were not told verbally) So the first time I sat down on the couch, I realized it was 3 or 4 inches taller than what was in the store. My feet can not touch the ground! We called customer service, and they basically said "it's in your home. There is *nothing* we can do." So we went back to the store and tried the same set there. And I can touch the ground! We show picture and explain it to the sales rep and manager, and they said "our hands are tied. You have to call customer service" So I talked to 4 different reps, and they all say I have to fill out their online form. There is no way to explain all that in that format. Currently, we are waiting for them to send a technician out, IF they agree that there is a problem. So far, everyone has said, "That's just the way it's made." This is very bad business practice! Your policy should be known up front and you should at least care about your customer.

The sales person was awesome. She was patient and really listened to me and what I wanted.

Great Jonathan continued to look and do his best for us. I appreciated him and Angel taking care of me and my husband. Mrs. Bernay Holley

Very happy with Miguel today. He was knowledgeable, friendly and patient while we worked out our options and made decisions. Very thankful we met him today!

I found everything I needed for my apartment at Ashley in a matter of 2 hours. I had a dedicated member named Alex, who paid attention to my style and vision. Her ensured that I was able to find everything from bedroom sets to living room furniture. I can’t wait to get my shipment in. Thanks Alex and Ashley Furniture for helping me make my house a home!!!

Will update after furniture is delivered

Terrible experience with store manager. Read the fine print before signing 0% financing with Ashley! There is a 2% “service” charge. When I questioned the store manager about why there was an extra 2% charge, he chuckled and said don’t worry it is interest free from us. The extra 2% is a service charge, not interest.

Amilcar was awesome from the time I walked in Ashley’s until I made my purchase. Very helpful and addressed all my concerns. The actual delivery was great too and they were quick in and out. The issue I have is with setting up the delivery and the lies that came with it. I had to reschedule and the communication was very poor. I’m assuming the person emailing me was Jennifer. Not sure if it’s a real person or automated. No apologies or anything . But I love my furniture and all in all it was good.

Great experience!

Jeremie was very kind and helped me and my partner with any questions we had and helped us find the best mattress for us and gave wonderful service.

We purchased a bedroom furniture set almost a month ago from this store. Our delivery date was set for the 10th of August and we got rid of our bed in anticipation only for our delivery to be canceled without prior notice. My husband went to the store to complain and was told our furniture would be delivered on the 13th. Once again, it wasn't. We both went this time to the store and asked to see the manager. We wanted to cancel our order. He told us they were having problems at their warehouse and he couldn't guarantee us a delivery date but he didn't want us to cancel. He offered us a free bed if we could go to the warehouse ourselves to pick it up. We were grateful for the gesture but the bed we picked up is a nightmare, very uncomfortable and our backs are shot. We looked up the bed and it's $239. We feel insulted. We haven't had a decent night's sleep in days. We will be canceling our order and we will never visit another Ashley store again

This is the worst Store I have ever been to. They have no regards for their customers whatsoever, and are extremely rude, once they get your business that is it no updates nothing. I order some things from them, was told they were going to deliver it in batches, the first batch was delivered when they promised to other than that they have been giving me the roll around lying about dates that was never delivered on. At first they said Saturday 10th of August 2024, I go nothing, went there and was told Tuesday 13th of August got nothing and was told Thursday. You can see the trend and the lies they peddle. This is the worst customer service and treatment I have ever received. No call to even update me I'll just wait after scheduling and never see anything. Don't go there run.

Do anyone know the number to Is the corporate store

Muy bien thank you Miguel you awesome attention!!

i had a great experience . Gayle was super nice and very helpful may god bless her . she was very patient with me considering i am a young adult and dont know much about financing etc . i will definitely be back . once again thanks to her :)

The sale lady Lati that help with my purchase, was so helpful in helping select the items I purchase. She was very polite and answer all the questions I ask. Keep the good work up Lati. God bless you.

The sales lady was honest snd helpful

Had no intention of actually buying anything today but ended up buying a living room suit. Enjoyed my time in the store.

I had a good experience at Ashley Store. He answered all the questions i had about the furniture i chosed. Thank you Amilcar Ruiz. Look at the quality of this furniture. Nice!

Went and bought a bedroom set on a Sunday afternoon so the salesman was making me a good deal. Well he included the $999 insurance saying it needed to be added because that's how he makes his money. Didn't like it but okay. On the receipt it said can take up to 16 weeks for delivery and I questioned it and he said it was prior covid language and I would get my furniture delivered in a few weeks per the schedule. Well it's now been a month and the headboard can't be delivered until end of Sep. I also canceled the warranty because I didn't want it and the salesman called me up and said I either keep it or management will cancel my order. Told him no and then called customer service and they told me that the store put it back on without my approval. Don't but from them. Had the rest of my house furnished by Living Spaces with no issues. Between the lies and threats from the salesman will never go back.

Jeremie was EXCELLENT with helping me complete my order of the phone & walking me through the payment process. He was very patient and thorough with completing my transaction. I highly recommend him for future sales.

Our first in-store shopping experience with Ashley Furniture was in 2008 in Arlington and the store, service, value & quality of merchandise was excellent. Furniture stores have come & gone since then but we are happy that Ashley is still around. I will admit I even window shopped some of the other seemingly popular furniture stores but their quality of merchandise, style and value never seem to surpass the Ashley brand and a major deciding factor to actually buy always comes down to “My Customer Service Experience” and I can 100% say that Alex Aviles @ the Arlington, TX location definitely made a positive impression on us. He is an amazing Sales Professional and is definitely a remarkable asset to Ashely’s frontline team. Alex was not only knowledgeable about the history of Ashley Furniture and their products but he was extremely patient and supportive in helping us identify the perfect combination of style & comfort for our family room. I had many design ideas that were all over the place but at the end of the day Alex helped us to feel comfortable and confident about our selections and this is exactly why I will always return back to Ashley…. The experience was EXCELLENT!!!! Thank you Alex!!!

Excellent service from Alex at the Arlington location. The only reason for 4 stars instead of 5 is because they had the style of the bedroom suit I wanted but not the color. However, everything else was on point. I’m looking forward to my delivery.

Corey gave me great customer service!

Great experience…. Knowledgeable on merchandise. Price right where I need it to be to off quickly. Thank you!!

This was my 1st time there and I have no regrets. I look forward to buying more furniture via Courtney Youssef. She is fantastic and very knowledgeable.

I wanted to share my recent experience at your store. After discussing a discount on furniture with Shannon Tharp , I stepped out briefly to get my wallet. When I returned just a few minutes later, I was informed that I would no longer receive the discount and had to pay the full price. I was quite taken aback by this change and found the attitude displayed to be quite rude. Despite my attempt to resolve the situation, I was met with indifference when I mentioned leaving a review.He said I don’t care about customer care . Shannon Tharp - Associate sales manager

Store is nice lots to chose from. Chris helped us. He was knowledgeable on the couch we purchased, no pressure from him. He is a great sales person!

Miguel Was great. If you’re in the Arlington location ask for him 😉

Gayle Turner was extremely helpful and super nice. She made us feel like we were extremely important.

We got some furniture from this store, very disappointed with their delivery team and customer service. The delivery team gave us the wrong furniture and always act on a rush to deliver. We try to get the item replaced and never got the customer service to respond. I try several times to get this issue resolved and they ignore my request, I encourage any customers to think about it before buy from a place that use a 3rd party to deliver their products. Specially if they won’t have a service desk in place to help their customers.

The BEST sleep expert ever! Korey provided us with the best service from the moment we walked into the store. After traveling all over the DFW Metroplex to find the perfect loft bed with a desk, he was the only one that treated us like people vs a means to a meet a quota. Although we did not purchase our initial Intended item, due to unavailability of lofts inside the store, we walked out as new owners of a life changing investment. As we were headed out the front door, he offered us a free and quick demonstration of the beds and we agreed because he was so nice. A couple hours later, he proved why he is truly the best sleep doctor and we made the largest bed purchase of our lives. I dread laying down for bed and night because of my chronic pain but I am anxiously waiting for the delivery this weekend to begin to enjoy sleeping. Thank you for all your patience and expertise.

Good people and freindly and very helpful

Mannnnn it was a awesome visit with Kory whom we bought our therapeutic bed from. That bed definitely carry a wow factor and to that I say Wow! Yes after telling all about the bed I just had to have it. Then I just had to get one of the pillows which feels amazing. Check it out and you will love it too!

Best experience, lots to choose from! Great staff. KOLBY was fantastic, took his time with us and very patient. Treated granddaughter to some candy to entertain her while we shopped! Go see them, you won't be disappointed!

We had another fantastic experience at Ashley Homestore in Arlington, TX. Chris helped us today. He listened to what we were looking for, didn’t hover, but stayed close enough to answer our questions. Chris helped us stay within our budget, explained every detail, and we couldn’t be happier with the process.

Worst experience ever! If i could give this a 0 i would. our sales person named Christopher, tall curly hair guy so unprofessional he was so rude and unhelpful I’m never coming back to this location. Don’t waste your time or money here

Very unprofessional work ethic coming from the tall curlyhead with a sleeve tattoo i believe his name was Chris i expected more from Ashleys furniture store..

Great customer service. The sleep expert really knows his stuff and the sales associate was very attentive and patient and worked with me on some pricing! Also, there’s some really nice stuff in that store to choose from.

I loved the recliner, but after a year and a half I start to have electrical problems. It intermittently works. The wires seem to be connected. I’ve never worked so hard to get someone to repair anything. Every phone call I make I get passed off to another number to call. Then I’m requested to put my info in a chat box. Then told I needed to call yet another number and do the uploads again. This is POOR customer service!! I will definitely leave Ashley’s off my list for future purchases!

I was greeted right away at the Arlington store on S. Cooper, and received excellent customer service. Mike Kelly was exceptionally professional and provided us with a great customer experience

Great customer service

Great experience at JPS. Wonderful doctors.

Ashley's has a wide array of furniture. MiKelly was professional and knowledgeable

Korey was great! Knowledgeable, didn't pressure us and was fast providing us information. Appreciate the excellent customer service.

Our sales person Taylor was nice and helpful. She answered all our questions. Everyone else was nice and friendly also. Great store great experience.

I had some issues with an online order, went to the store and was taken care of immediately, they guided me through the process to get the furniture and delivery all set. Thanks

10/10 they help me wonderfully throughout my expectations for what I need!!!! I highly recommend going here!!!

Excellent customer service!

We had the best experience today shopping for my mom a chair. We went in not knowing if we were going to find the right thing, and Kashia was so very helpful. She helped us find the perfect chair. We were in and out within an hour. We sat in one chair and we bought the first chair we sat in. She knew exactly what we wanted. Super friendly and professional. Thank you Ashley…Kashia needs a raise!

Eric was amazing 🤩

Michael Kelly was a pleasure to work with. He took fantastic care of me and my family and look forward to our new furniture.

Eric was great, very informative. He listened to feedback and recommended the perfect furniture for our home

My visit to Ashley Furniture was less than satisfactory. The selection left much to be desired, with limited options that failed to inspire or meet my expectations. The lack of variety made it challenging to find pieces that truly resonated with my personal style and the needs of my home. Upon entering the store, the sales approach was immediately off-putting. The staff, resembling a flock of vultures, were overly eager to the point of discomfort. One salesperson's conspicuous signal to another upon our arrival felt unprofessional and tacky, setting a negative tone for the visit. The persistence of the sales team was relentless. Despite my clear disinterest, they approached us no less than five times, each encounter more intrusive than the last. Their inability to respect my browsing space and decision-making process was frustrating. It reached a point where maintaining politeness became a struggle, as their pushiness bordered on harassment. Overall, the experience was marred by aggressive sales tactics and a disappointing product range. It's unfortunate when a shopping trip, which should be enjoyable and exciting, turns into an ordeal. I hope Ashley Furniture reevaluates its customer engagement strategies and broadens its selection to better serve potential buyers.

Gayle was amazing.

American made, quality made. No pressure sales. Great teamwork. Special shout out for Korey, very knowledgeable and provides very information requested. Very comfortable and enjoyable purchase.

Taylor and Corey were very helpful with getting us our king bedroom set definitely recommend both of them !

Looks like we over paid by 2000

Best friendly experience with Miguel. He was not pushy but professional and heard our needs.

Prices are WAY cheaper online. They will price match it. Other than that pretty smooth still waiting to pick up item

I had a positive shopping experience at Ashley Store. I was able to make my furniture purchase in a fast and efficient way, and Gayle was very helpful. She answered all my questions, was knowledgeable about the merchandise, and was very pleasant.

Loved every second there. Great selections. Korey was really nice an really helpful in the process. 10/10 recommend Ashley's an asking for Korey.

Taylor is an excellent sales representative and helped us find exactly what we wanted.

The customer service at Ashley's was incredible. Courtney and Eric were very easy going and answered all of our questions. I would recommend if you are going to shop at Ashley's you must ask for them.

My sales person Christian was very patient and assist with showing me different designer styles. He brought over the staff member to demo the adjustable bed and that person was very knowledgeable. I was looking to purchase a kitchen table and chairs and a dining set but all of the chairs for those sets were uncomfortable. I settled on just a particular table and not the chairs.

Miguel was excellent in helping our family out with all our needs. Even on his off days! We appreciate him and the store. Great service great customer skills.

Gayle was very friendly and helpful to my sister and I as we purchased a twin bed for our mom.

Great experience, very personable salesman!

Korey was absolutely amazing, very knowledgeable, patient, and had the best customer service ever.

Chris was great and very accommodating.

We always find what we are looking for in Ashley Furniture. Lati was amazing and very helpful to get us what we needed at the prices we were seeking!

Chris Martinez was a great salesman

Korey was a great help to me. The place is clean and the people are nice as well as helpful. Thanks again to Korey in Arlington for everything.

To: Mr. Michael Kelly, sale specialist Our experience was truly five star. Our sales person Mr. Michael Kelly, was exceptional and we loved his professionalism in helping us in buying our furniture. We would definitely recommend him to other potential buyers to go to the Arlington location at 4650 S. Cooper Street, Suite 101, 76017 and ask for him. Thank you, The Kirk's

RUN AWAY FROM THIS STORE! This lack of customer service is appalling. The sales manager Courtney's response is "It is not our job to provide customer service". There are plenty of furniture options in DFW where client satisfaction and service is a priority. This store doesn't deserve your money or your time.

Great delivery service. Delivery men very courteous and quick.

Arlington store was a big help Latie was a big helped and met all my needs and quickly.

I purchased a bed and mattress at the store and later chose to have White Glove Delivery. I was unaware nor advised this service would not assemble the bed. I purchased this service to assemble the bed not to walk a full size mattress, in a box, wherever I wanted . I have had several conversations with Ashley concerning this delivery and not once was I informed this particular item would not be assembled. Very disappointed to say the least!

We always have a great experience there Corey helped us today and he went above and beyond. If you want great superior service ask for Corey.

Taylor worked great with us! Please be sure she receives plenty of kudos! My children even talked about how friendly she was! Great experience over all! Can’t wait for my delivery! Thanks again, Taylor! Great customer service! May God Bless you always!

We came in looking for furniture and left with so much more! Gayle was so insightful and friendly while we were browsing and really took the time to educate us on promotions, mattresses, and anything we needed. We will be happily returning 🙂

Had a great experience here! The selection is really nice and the entire staff was welcoming and friendly. Our salesperson, Eric, was great and made the whole purchase process quick and easy! Would recommend 10/10.

Christopher was extremely helpful and assisted me in completing my home decor

The movers were Great, they did a Awesome job. They were very careful not to break anything , and they set everything up the way I wanted it.

I went into store to look at their recliners. I looked at several and found the one I liked so bought and paid for the recliner at that time and delivery time and day were setup. The recliner was delivered at specified time but when the delivery guys brought the recliner inside I immediately told him it was not the right color, I had selected a lighter color called Fossil but that is not the color I that they delivered. The delivery guy said I would need to call Customer Service so I signed his phone to confirm delivery although it is not correct. I contacted Customer Service and they said they would process the complaint and send it to the store and someone would contact me. After several additional calls to Customer Service I still have not been contacted by anyone. I also called the store directly and one of the Sales person told me that he would let the Manager know about my complaint. I still have not heard from anyone from the store. With Ashley you don't get what you want, you get what you get! The store is located in Arlington Texas on South Cooper Street. NEVER AGAIN!!

(Translated by Google) Very nice, friendly and help you with everything, they understand you and do their best to make it a pleasant experience. (Original) Muy agradables amables y te ayudan en todo te entienden y asen lo mejor para que se una experiencia agradable

Christian Jamie was a very good salesman and took good care of use

Was a wonderful experience with the team of Korey who educated us on the mattress and Angel who was very patient with us on our living room selection y’all have two very good employees thanks to those two gentlemen for all there help

Get customer service

Me and my mother had a good experience ☺️

Bought a couch here back in March from a representative in the store (I believe his name was Charlie) and we were straight up lied to. He tried pushing the sale on us, telling us it would take 2-3 weeks for delivery. Here we are nearly 3 months later and still waiting on the delivery because the couch was on backorder and they didn't bother to tell us the truth about how long it would take (the information was readily available on their website). He also told us that our warranty (if not used by the end of it's term) would be refunded to our card. The fine print actually says it turns into a rebate for the store. Another lie to get us to buy. I would avoid buying here.

Jeremy went the extra mile to get my application approved. The team work is excellent. He was very professional and courtesy was presented with no pressure. I was very pleased with the outcome. I would most definitely recommend Ashley Store.

I received the worst service. The furniture arrived defective. I got the run-around from 5 different employees and managers regarding my refund. I continued to get multiple calls at different times, every day for them to redeliver the same items I returned. I even went to the store and spoke to them regarding my items being returned. They never canceled the order in their system. It has been 6 days since I returned them and still have not received my refund. I will NEVER purchase furniture from them again.

My experience at Ashley furniture was phenomenal. Courtney Yousef helped me and she was absolutely wonderful. I had great service and she was very helpful in assisting with finding what I needed. I definitely recommend them and when you go ask for Courtney!

Michael was friendly, knowledgeable and helpful with helping us find the perfect bedroom set for my daughter.

Great people, great place, always a pleasure buying from this Ashley's furniture store (homestore), Thank you Eric Toops.

The worst experience ever. I bought the a dinning set with 8 chairs, a coffee table, and some other items on May 26th, paid off. Now is September 9th and I still have not received all the dinning table and the coffee table I paid for. They keep pushing it further and further . I don’t know when I will receive all the items I paid for. Unbelievable! When I call and ask, they act like I am bothering them and it’s not their problem. I request for some kind of compensation for all the time I have been waiting for. I could have gone to other stores and got my furniture. Customer service is extremely bad and they don’t care about customers.

We have shopped Ashley a couple of times. Always friendly personnel that wait on you. They show you the furniture you’re asking for and never push you to buy. We have been very pleased with our furniture we have bought. Thank you Lati for your help.

Fantastic place to shop

I'm appalled that an associate manager (Courtney) would say her job doesn't include customer service! I expressed my concerns asking her to reach out to someone higher than herself when she replied "I can't" nor would she provide any contact information for me to reach out to them. My delivery was not completed when scheduled (I received one item a few days ago the other was to have been delivered yesterday). I canceled the order, attempted to return the item (I haven't even sat on) previously delivered and was told "No I can't do that". My time and my money were wasted, and I now have an incomplete set of furniture because her job is not about customer service! Worst experience ever!!!

(Translated by Google) Mr. Amilcar, wonderful, excellent treatment, courteous, very professional, accommodating, helped us complete our purchase in the best possible way. The product with exceptional quality. I recommend it 100%. (Original) El señor Amilcar maravilloso un trato excelente, cortés, muy profesional, complaciente nos ayudó a completar nuestra compra de la mejor manera posible. El producto con una calidad excepcional. Lo recomiendo 100%.

Marcus is amazing!

The person who assisted me was super attentive and answered all my questions appropriately.

Well organized and a great team. Shout out to our salesperson Michael.

Megan was pleasant and knowledgeable. I would definitely shop there again and send all my friends to her without hesitation.

Such a pleasant and simple buying experience!! Ask for Chris at the Cooper location in Arlington TX, he was so helpful!! I love Ashleys!!

The associate who helped us was very knowledgeable and friendly.

Great selection. Patient sales people.

Had a great experience with Korey as our representative. He was welcoming, attentive, and informative. Overall, highly recommend looking for him when making purchases at the Ashley near Parks Mall.

Jose did a great job and provided good customer service.

Jeremy was amazing and bent over backwards to make my shopping experience pleasant.

Very detailed and good marketing

Great Service! Chris was friendly, knowledgable, and very helpful. The furniture is beautiful!

DISAPPOINTED

The store its self was fine. Pick up was terrible won't buy from them again Got to the pickup location to a sign on the door saying they would be back in a hour no specific time listed. Called only to find out they should be there and had to send them a picture of the note on the door before they would address any issue after finally getting someone out took them another 45 minutes to even get the order ready costed me money sitting and waiting for a rented truck. Again store was fine if you pay for the shipping probably fine if your picking up your own order just go somewhere else.

Excellent attention, cost, variety and colors

Very attentive and detailed knowledgeable, but not good on getting you a the best deal they can offer

Chris was great and very helpful and we put the table in layaway. He even got me a discount very nice and kind man.

I was able to work out a deal that solved all my furniture needs

I had a very bad experience here. I moved into a new apartment and went to purchase a dining room set immediately. I went to the store and ordered something online and set up delivery. They rescheduled me three times and I finally went up to the store and asked for my money back and the manager offered me a small refund and said she spoke to her regional and there was a firm delivery for the following weekend. My delivery window was from 8 to 11 and at 10:56 I got a text asking me to schedule my delivery again so immediately went up to the store and got my refund. They have horrible horrible communication skills and when you try to call the store nobody answers.

Multi years/sets of furniture I’ve bought from the Arlington store. I always shop around but end up returning for the quality and value bundle pricing. Jose helped us this time and was very helpful and professional. I recommend the service and value you get with Ashley!

Worst experience ever. I do NOT recommend going to this Ashley store. I order a king bed set from them which I made extremely easy by going in there and already knowing exactly what I wanted. The guy that helped me didn’t have to do much. I told him I was moving and needed the bed set. I paid for delivery and setup. He said make sure I respond quickly with delivery which I did. It was going to be delivered on a Friday. Since I picked assembly I knew it would take a moment. So I took off work for that day. The day before I get a call that the king bed is “lost”. She had no update when it would be in and was extremely unhelpful. I then did the Ashley chat online and waited for them to tell me I have no order placed with their company. I left work and went to the store I purchased at. Between this I messaged the guy who I purchased with which I got zero responses. I then get to the store and he is laughing in a corner and we lock eyes and as I go to the counter he sends me a text sorry I’m on lunch. He clearly was not. I then speak to the manager Megan and tell her the situation. She cuts me off multiple times. Tells me over an over to give her until the end of the day. So I said is that 5 o’clock? You close at 9? She said yes around 5 I will reach out. At 7pm I call her since I’ve heard nothing. which she doesn’t answer and instead sends me a text message saying it shows the 7th now. Couldn’t even call me though. The 7th passes and they have no update. I have cancelled my king bed set and will not ever be going back to this store. Their communication all around is horrible!!! Why you would think texting as a manager is acceptable I have no clue. Save your time & money and go somewhere else!

I had a great experience, Eric helped me navigate the process. I will recommend to anyone. Thanks

Very good customer service. We got attended by the salesman in a wonderful and courteous way. We got the dinning table and chairs we were looking for.

Mike Kelly was extremely knowledgeable and helpful. His assistance was greatly appreciated.

Service was excellent

We came in to get new pillows and look at new mattresses. I am always thankful for nice customer service and willing to give us time to answer questions without sales “buy it now” pressure. We will be back when we are ready to purchase the mattress!

Poor customer service and rude staffs. Their so call manager are worst they don't even have the basic communication skills. All they care about is making a sell. They judged client base on how they look. I do not recommend Ashley furniture in Arlington. I reported them to cooperate.

Jose was too amazing!

Good selection and Chris Martinez was great to work with! I appreciated all of his help!

Gayle was most helpful to us. We were able to furnace our entire house in one trip.

The store had a wide selection of what I was looking for, and our salesperson, Antonio, was professional, knowledgeable and worked with me on what I needed. In addition, everyone in the store was friendly. I will definitely return to this store for future purchases and will recommend to family and friends.

I enjoyed visiting the Ashley Store in Arlington Texas. Very friendly & knowledgeable staff. Helped me get the right product @ an affordable price. I definitely will patronize their store, for my next major buy. Thanks again Winfrey......

The Arlington location is by far the worst location ever! They literally dropped the ball multiple times in setting up delivery for my mother-in-law bedroom set. Mind you she purchase 2 wks prior inside the store with the help of one of the “managers “ and still did not get her furniture delivered. She canceled her order and they lost over $5k in sales. Do not go to this location they provide high expectations with broken promises. Will never return again.

I have not shopped at Ashley in years. This experience was exceptional customer service. Thank you!

The absolute worst service, if i had the option to give it zero stars i would. All they care about is making the sale, they lie about the inventory, they lie about the delivery all until its too late they have taken your money and now you are left without money and furniture. Kasha, Courtney and Meghan along with the warehouse staff all made this experience hell. And their only answer to anything is well the system wont allow me. Allowing a computer dictate your level of customer service is the worst that is not customer service. I will never ever be a Ashley Customer and i truly hope anyone reading this wont be either. Do not waste your money on this company or your time with people that could care less about you as a person. I wish i could tell my entire story and how each of them failed. But take my word for it, do not shop Ashley Furniture.

If I could give a zero star I would the staff is only concerned about making a sale my elderly mom and myself spent over 7,000 in one day just to end up with no merchandise last week I was told I would get my mattress on the day we moved in after we called and ask why we haven’t received the text to confirm they told us the order was cancelled same thing with my mom bedroom set after she confirmed through text they cancelled her order this is the worst place I would never shop here again HOME ZONE WILL CONTINUE TO GET MY BUSINESS

I had pleasant experience! I so enjoyed my interaction with Michael. Very pleasant, very helpful and knowledgeable person. I will certainly recommend Ashley furniture to my friends, and will refer them to Michael.

Gayle and her manager were amazing, helpful, and quick to get me taken care of.

Michael showed a great amount of energy and concern about what I wanted. I came in looking for one thing and left with a much needed item.

Ms Carla J, is an amazing sales representative. She gives honest feedback and show patience when you are making a decision.

Megan the manager open up her arms of warmth and friendliness with hands down supervisor and superior customer service managerial expertise never seen south of Interstate I 20. This is the greatest store since slice bread miss Megan is the best manager ever thank you for making this shopping experience easy, affordable and projecting me to be a legacy shopper for life. Hallelujah Jesus Christ for Ashley furniture store. Kani saleswoman is so patient an outstanding salesperson, empathizes with my sleep needs, excellent Listener of my heart, easy to discuss pricing, smiles at my frustrations and keeps me balanced that this invest and purchase are needed, desired and affordable thank you so so much Mrs Kani for the greatest bed experience purchase in twenty years. Hallelujah. Korey Delanie the expert doctor is very informative and great at his craft we joked and laughed and he brought to laymens terms what an excellent experience is with temperpedic mattresses. Hallelujah Ashley family you got a customer for life. Anthony Michael Moore

We had an amazing experience in store with Micheal helped us out. He greeted us and gave us a great deal for the dressers we asked of but today we had bad experience at the warehouse. No one was there to open and help out. We get home a dresser is broken and The wrong color they’re supposed to be champagne, but they’re silver. Spoke to someone so hopefully we can get A new dresser delivered with free delivery. I don’t mind settling for the silver. I’m happy with whichever one but just had to point out. It was the wrong color because what if it’s somebody else Doesn’t want to settle for silver They need to be more on top of their job and more aware of customers orders to get them correct the first time .

Loved working with Gayle she was awesome & very patient with me being that I was unsure with what I wanted. She made my experience great, she’s the best.

Korey was great! He checked on us through out our visit to the store. Explained all our financial options and promotions. Made the sale a very easy purchase! Can’t wait to have our new living room set!

My experience was great starting off with Christian Jai. I just left Living Spaces, customer service was not the best but their furniture was more my taste. So Christian, asked what was I looking for I told him a sectional but not thrilled with what I saw on the showroom. He found a sectional I Loved, he and Amilcar Ruiz, worked so hard got me a GREAT deal. Christian & Amilcar are the best salesman at Ashley in Arlington extremely professional, patient. You two help me change my mind purchasing from Living Spaces, to Ashley. Thank you! Cassietta

Me and My Wife bought two living room sets today, and Ms. Taylor Kilgore was so very awsome to deal with. Would totally refer her to anyone needing anything from Ashley's furniture, she's the one to deal with. Update July 26, 2024: We canceled the two living room sets that we had purchased like two months ago, because we were told that they would hold our order for us until our house was built... then we kept getting calls to go and pick it up. So I canceled the order which was $12,600. $12,000 of that was put on a credit card, and the $600 taken from my debit card. As of yet, I have not received my $600 back to my debit account. I was told within 10 working days, I would receive this money back into my account. It has been well over 10 business days. My advice stay away from this store. Yes they have nice stuff for good prices, but if you ever run into an issue, they will not resolve the issue.

Gayle was wonderful to work with. She spent a lot of time with us & didn’t get upset when we changed everything after the order had been written up. She was patient & managed to get exactly what we wanted. The experience was 5-star for sure.

Very good customer service.

Went to Ashley’s Furniture Store at Arlington Texas on Cooper and we were purchasing 2 bar stools and finally we were at the check out ready to go pick up at the warehouse when unfortunately, they told us the payment did not go through however when we called the credit card company they said other wise and that we had to now wait 7-10 days to get our money back and wanted us to use another form of payment to pick up the merchandise. It was there error and now we have to wait to get our merchandise that we purchased and payment went through. What a coincidence that now it’s a system error on there end. And nothing can be done but for us to use another form of payment. Maybe when you are doing a sale you might want to check your system maybe even wait to do an upgrade before the store opens or the store closes and to make sure they are working properly and fully charged. What terrible service we experience at Ashley’s furniture store in Arlington on cooper the sales person and the assistant store manager. Horrible service!!! I can’t even go buy my barstools at another store because I have to wait for my money to go back in on my card. What a coincidence that they don’t have record of the sale and my card company confirmed to them it was taken out.

We have been long time Ashley Furniture fans. We had a house fire and are starting to replace big ticket items. They were very caring and took care of us right away! Thank you!

Lati was very helpful and I found just what I was looking for.

Great customer service, I love the new manger( Megan Wright) she is super helpful and knowledgeable about all furniture in the store.

Staff was very nice and helpful. I did not feel pressured to purchase items I was on the fence about.

I had an excellent experience with Ashley. Both Taylor and Alex were absolutely wonderful to work with. I would recommend to anyone

Eric Toops was amazing. Great sense of humor, very friendly, has a great smile. Hard to find customer service that is good enough anymore. Eric was and went ABOVE AND BEYOND with us today. I wish more people could and would be like him. Thank you Erik Toops for making today's experience a positive one. We will only deal with you, no one else.

Very friendly and helpful in assisting for the items I was looking for.

As soon as I walked in, I was immediately approaching. I asked if I could just walk around and come to the sales person if I had questions and they agreed, but then completely followed me around the whole time. It was very uncomfortable.

Sales person came over quick. Left to go start order and someone else returned. Was told he got busy. She was too busy on her Sales radio and other employees interrupting her. Kept messing my order up. Poor service.

Welcoming environment. Immediately upon entering the Ashley Store in Arlington,TX, I was greeted with a smile and welcome by Micheal K. His demeanor was very professional. He made sure to offer assistance while encouraging me to browse the store at will. Today I knew exactly what I was looking for and although the store didn't have the item on display, Micheal assisted with getting it ordered. The process was smooth and quick. I defintely plan to shop the store again with future purchases.

Lati was a super help , very knowledgeable and easy to work with on our furniture purchase !!