Ashley Store Arlington, TX

(Translated by Google) Very attentive, I loved the price match, very good customer service (Original) Muy atentos me encanto el price match muy buen servicio al cliente

Always great customer service Nelly was so helpful and helped us get into our second purchase from Ashley's. These couches were our first and our cabinet comes here tomorrow can't wait. We will be looking to add more soon.

The Ashley rep who sold us our chair was efficient and kind. Enjoyed interacting with her.

Salesman was very nice. Delivery was earlier than expected. Over all great

Bought a Tempur pedic mattress here and didnt like it. Tempur pedic 90 days refund does not apply with them. You have to call Ashley and they will only exchange, no refund. Also only one time exchange so you might end up stuck with something even worst.

The gentleman who works with us went above and beyond to get us extra discount

Antonio was great and very helpful. The chairs we ordered were not on display but he showed us one similar.

My agent was very knowledgeable about the product. He gave me good product information. He guided my decision. I want to say thanks.

Adam was awesome very nice guy. I got just what I came for thanks to him

Delivery of our mattress was great. The men were friendly, efficient, and delivered as promised in a timely manner.

The Arlington, Texas location has the best sales team I’ve ever experienced, when buying furniture. My sales pro Krystal was amazing! I love my new recliner!

The sales representatives were informative, helpful, friendly, and amazing, (Eric Toops and Crystal). Eric followed up with us after the deliveries to make sure everything went smoothly. The delivery crew were wonderful and went above and beyond setting up our mattress system. Great experience!

Torry is an amazing sales person. He greeted and helped me. I was able to get a bedroom set. I was disappointed that the bed that I REALLY wanted was on display but not available.

Keep up the good work 👏🏽

Me and my wife went to Ashley in Arlington. We were greeted by Eric Toops. Very polite easy to talk to. He was very helpful. He explain to us difference between each set of furniture. Very use information that made perfectly sense. That us how we came to a decision on what suit us best. Eric knows his position and does it well. We are glad to have him showed us around. We will definitely go back for some more purchases in the future.

I went in a Dec. 3rd to buy a mattress ended up getting a nectar Luxe. Wasn't the mattress I wanted not big deal ill just refund it the sales rep ERIC TOOPS told "if you have any issues you can return it to ashley no questions" yet here i am being blown off by ashley and nectar on returning the mattress ashley out right told me they wont take the mattress back even after I explained that ERIC THE SALES REP told me I could have everything handled through ashley that was a blatant lie. I have been back and fourth with and ashley and nectar none stop because nether one want to deal with the return. I can tell theyre trying to push me out till im passed the 100 day return window. My old advice if you do shop here dont trust and dont work with ERIC TOOPS hes a slimy sales men who just wants commission. Update : I was told in person that ERIC must basically be Jesus and can do no wrong because when I told the reps I was lied to point blank I was told " Eric had been with the company for 25 years" yea clearly for a reason cause he takes advantage of every single customer that walks through the door. Avoid ERIC AVOID ASHELY THEY DONT HONOR ANY RETURN OR REFUNDS BUT WILL LIE AND SAY YOU CAN REFUND UP TO 90 DAYS.

Bought a dinning table from Ashley. First delivery scheduled no one showed up. CS said sorry, delivery will be a week late. Week comes and still no delivery. They push it a whole month later. Table finally arrives but screws in the chairs were only half way screwed in. I paid $300 for "white glove delivery" just to have to screw everything down myself. CS was no help at all. Save your time and money and shop somewhere else with good customer service.

Roland was so helpful, and so courteous. He went well beyond what we consider excellent customer service. He is knowledgeable, and offered additional product and services, which was very helpful to us. Joseph went above and beyond for us, as well. He was so kind to come and speak with us, and offer his assistance in getting our recliner delivered in a timely manner. Thank you Roland, and Joseph! God bless.

Very helpful and knowledgeable.

GREAT CUSTOMER SERVICE

A truly great experience! Keep up the great work!

It is upsetting that box spring removal is not included when only purchase the base and not the box spring. Also frustrating that this policy was not explained in the store. I am now left with a box spring in my room and trying to make arrangements for the removal of the box spring. Policies should be explained to prepare the purchaser and options should be given.

The very first time I walked into Ashley nobody said anything to me for 30 minutes until I ended up calling over a salesman. They were all sitting at the front door. They watched me walk in and no one said anything. I pushed it to the side because the salesman that I ended up with was really nice. I didn’t get what I wanted right then so I came back about two weeks later and decided to purchase $2300 worth of items. I was told that they could hold my items for 90 days and gave them a move-in date. They even pushed it out a little bit “just to be safe”. I get a call a day later with them telling me I have to get my item in three days or they can sell me the same items again for a more expensive price. I feel like if it was the company‘s fault then you should’ve just kept your word and either held my items or sold me the new items for the exact same price. My first couch that I purchased ever was from Ashley so that’s the only reason why I went there, but I will never be back.

Salesman was courteous

I went to Ashley Homestore to purchase a mattress. My salesman, Mr.Korey Delaney is absolutely Amazing! He took his time and explained every mattress in detail that was on the showroom floor. The brands, hybrids, pillow tops, soft, medium & firm. Mr. Delaney made this shopping experience easy. Mr.Delaney and the entire Ashley team are fantastic. Thank You All‼️

Very professional. Very good understanding of customer care, and no time wasted. Adam Tesso will always get my business when I go to Ashley for anything. He's very respectful and listens to what I wanted. Nice job Adam, keep up the good work.

I strongly caution anyone considering purchasing from Ashley Furniture. Over a month ago, I paid in full for a complete sofa set, yet only a portion of the order was delivered. I was repeatedly assured the remaining piece would arrive shortly. Instead, I spent over four weeks chasing answers, dealing with empty promises, misinformation, and complete lack of follow-through. After endless runaround, I was finally told the missing piece “is no longer available.” So Ashley Furniture knowingly took full payment for merchandise they could not supply, then tried to continue dragging the situation out rather than fixing it. When I requested the obvious and reasonable resolution to cancel the order and refund me since THEY breached the agreement I was met with a robotic script about a “no return / no cancellation policy.” Let’s be clear: a policy does not override the fact that Ashley failed to fulfill their contractual obligation. Refusing to refund a purchase for undelivered goods is unacceptable, unethical, and deeply concerning from a consumer protection standpoint. This experience demonstrates: Failure to deliver paid merchandise Repeated false assurances Zero accountability A policy weaponized against customers even when Ashley is at fault I have documented every communication and delay. If this is how they conduct business, I truly worry for other customers who may not push back. I will never purchase from Ashley again, and I strongly urge potential customers to reconsider before giving this company your money. If they cannot honor their own agreements, what protection do customers truly have? Save yourself the stress, frustration, and potential financial risk shop elsewhere! Merry Christmas!

This has been the absolute worst experience ever. I ordered a sofa and bed in November and I was promised my entire order will arrive on 12/13. I have received pieces of my order separately although that’s not was I was informed. I can’t get anyone on the phone to discuss this issue with. The manager doesn’t respond to me. The sales person who helped me is no longer with the company and I am stuck with a piece of sofa which does not suit my family. I only received 1 seat. Now I am being told that my order has been delayed again but no reason as to why. I asked to return the piece of sofa I did receive and they said no. I feel trapped and nobody is willing to help me make at this point. I have always shopped with this company and I have never felt so unheard and unappreciated in my life. Buy at your own risk.

I do not recommend shopping at Ashley Furniture in Arlington, Texas. Customer service initially started off well with one of the store managers, Daniel. I work in the customer service industry myself, so customer service is extremely important to me and I have high expectations when it comes to satisfaction and communication. Unfortunately, the experience quickly declined. Our order was delivered to the wrong address, even though my partner and I clearly communicated to a staff member that our billing address was different from our shipping address. We rejected the bed frame at delivery because I had decided on a different option for our new home. Despite clearly informing both the delivery team and the store manager, Daniel, that we did not want the bed frame and only wanted the mattress, the bed frame was attempted to be delivered again a few days later. The lack of communication was a major issue throughout this process. Daniel and Nicole Alexander with Acima Leasing were communicating with me back and forth, and then suddenly stopped responding altogether. It became very clear that once the sale was made, the level of care and communication disappeared. To make matters worse, we were told our payments would be $75 per month to pay off the mattress. Instead, my card was charged $528.87 without proper explanation. I immediately reached out to Daniel and left a voicemail for Nicole, but received no response. At this point, I am extremely disappointed with the lack of accountability, communication, and customer service. Had I known this would be my experience, I would have chosen a different furniture store one that values customer relationships, transparency, and long-term loyalty over simply making a sale.

Good and great

Chris was fantastic was very factual

if I could give negative stars or zero stars to the store I would I ordered a couch about four months ago and they brought the wrong arm. They took it back. I went to the store to ask when they would bring me the right one. It took them two weeks for them to bring it to me just to realize they brought the wrong one again after that they left us with the wrong one for three months. We finally received it the new Maybe not even a week ago. Customer service is horrible. The people itself are absurd and all they really do is blame the people that Bring the couch. as well as when we had the problem, they would tell me to call the store and they would tell me that they would call me by the end of the day or by a time, but they never did. They ignored my emails. They don’t answer you at all. I can’t express how upset and frustrated this was for 4 months.

They work with you. Great furniture.

I came into the store with a family member who was shopping for a living room set. I knew I would need a new mattress in the near future, but I definitely wasn’t planning on buying one that day. While I was browsing mattresses, the salesman Korey started explaining the health benefits of proper support and good rest, and that really resonated with me. I wasn’t even sure what I wanted. I used to prefer soft mattresses, but as you get older, you start leaning toward something a bit firmer… the question is, how firm? He walked me through several options and did a phenomenal job explaining each one as I tested them out. There were certainly a lot to consider. He was incredibly professional and never got frustrated, even when I asked the same questions more than once because I kept mixing up the different mattresses. I went back and forth quite a bit, but ultimately I fell in love with a new mattress—and even though I already owned an adjustable base, I somehow fell in love with another one! Korey’s patience and genuine passion for helping people really showed, he did a fantastic job, and I’m fully confident I made the right choice thanks to the time and care he put into helping me figure it out. I would definitely return back to this store, as all of the staff members were very friendly and helpful.

Easy transaction

The sales person was really helpful and nice.

Can’t believe the deal I found at the Arlington location... A 6 piece furniture set that included a sectional couch, an ottoman, a swivel chair, a rug, and 2 tables stands for $2,000! Chris was super attentive and helpful. Nicole from Acima is at the top of her game! Joesph was also amazing in helping find the best deal possible. Highly recommend this location!

Super easy, they communicated well and came and set it up

Excellent service. And Gayle is so knowledgeable! Thank you!

My review is specifically about the sale person Chris Martinez , very professional, polite and very helpful. NOT PUSHY At all, allow me to take my time to make a decision. Knowledgeable about the products and just overall very pleasant experience.

My experience at Ashley Furniture was excellent from start to finish. Tesso greeted us warmly and made sure we were connected with the right person to best assist us. We truly appreciated that level of care. Mr. Antonio, the sleep expert, went above and beyond to ensure we had an outstanding experience. He was extremely knowledgeable, patient, and helpful throughout the entire process. What stood out the most was that he never rushed us or made us feel pressured—his calm and professional approach made the shopping experience comfortable and relaxing. Because of the exceptional service provided by both Tesso and Mr. Antonio, I confidently give Ashley Furniture a full 5 stars. I highly recommend visiting them if you want quality service and a stress-free shopping experience.

Corey D at the Arlington store is the GOAT. He made my experience a pleasure. I love his personality, professionalism, product knowledge and how he caters to the needs of his customers. If my delivery is anything like the sale, I will be back.

Sunday, Dec 28, 2025 Updated (final) Review; It took my credit card company intervening on my behalf for me to receive my payment back from Ashley for their non-delivery of my order. The moral to the story is to be very careful when doing business with this company. Tuesday, Dec16, 2025 Updated Review; I spoke with Rosa today. She was not located at the Arlington Ashley store. She was extremely professional and very skilled. Rosa stated that she effected our refund while we were talking. We've still not received any contact back from one of the Store Manager, nor from our Sales Rep. Rosa understood, stating "whether it is good news or bad news, we have to communicate with our customers". Perfectly said Rosa! Updated Review: As I mentioned in my first review, the Ashley selling team did well, but that genuine customer satisfaction would be determined once the delivery of the Ashley reclining sectional couch occurred (see below). Unfortunately, things since my initial review haven’t gone so smoothly since Ashley made the sale back on November 30th (2025). The delivery was supposed to be made on Wednesday, December 10th (2025). I received text updates throughout the day as to the progress of the Ashley delivery team. We were to be delivery number twelve (12). When we made the purchase on November 30th (2025), we were advised by the Ashley selling team that we could purchase the extended warranty, should we choose to, prior to our signing off on the reclining sectional couch being officially delivered to us. After reading the reviews and comments registered with the Better Business Bureau, which I encourage everyone to do PRIOR to making any purchase through Ashley, we decided to purchase the extended warranty. We called Ashley, several hours prior to the delivery of our reclining sectional couch, to purchase the extended warranty. The person taking our call abruptly ended the conversation and said that, based upon our request, our order had been cancelled, that we would have to call back the next day to begin the process all over again. An hour later we received a phone call from the delivery person advising us that he would be at our house to deliver our purchase in 45 minutes. Sure enough, the truck pulled up when the delivery person said it would. Because Ashley did not have an example of the actual appearance of the white reclining sectional couch on their showroom floor, we asked the delivery person to let us see the actual color prior to his actually unloading each section. Unfortunately, he chose to use a razor knife to open the box, which ended up damaging one piece of the sectional. I emailed that day, December 10th, one possible solution as to how to resolve the problem, to a Manager at Ashley, including our sales representative on that correspondence, asking them to propose some alternative solution should my proposed solution not be acceptable. In addition to the emails, I also texted the same proposed solution to both individuals. As of today, December 12th (2025), we have not received any communication back from Ashley, something mentioned in the Better Business Bureau reviews and comments. It’s also concerning that we have yet to receive a refund back to our credit card two (2) days after being told by an Ashley employee that our order had been cancelled. Ashley immediately charged our credit card on November 30th (2025), but apparently have a different sense of urgency when returning money to a cancelled order. I again recommend that prior to making any purchase from Ashley that you review the Better Business Bureau reviews and comments first. If I do receive any communication back from Ashley, I will update this review. The Ashley’s staff turned a “no possible sale” into a “sale” by creatively figuring out, as a team, how to meet our styling requirements; they refused to give up, but instead persevered through the inventory roadblocks thrown in their way. Next comes the delivery process. If there is anything notable to comment on, I will try to edit this review, or merely post a new review.

Customer service was very good, I was able to shop without pressure and they were able to provide knowledgeable comments about their furniture and it’s quality. The different pricing structures based on length of time of financing is a little used car’ish. Just tell me the price and what’s the finance option. The furniture protection plan is overly pushed and not sold as an option. I would prefer you offer protection plans as an add on with 2, 3, and 5 year packages. Delivery fee seems excessive but I can’t really comment until the delivery is completed. Overall I would shop there again just wanted to make some suggestions.

I had an issue with a purchase from this store. They fixed everything and I am a happy customer. Thank you, Joe (store manager) for all your time and effort. Merry Christmas guys.

I bought a couch on Black Friday in store. The ipad was not working, so it was a much longer wait than it needed to be. They also could not tell me the delivery date on one of the two items, so I was told I would get a follow up call with delivery date on an item & did not get that call. Lastly, the promised delivery date of the item I was told about changed from 7 days to just under 2 months.

Great service really professional staff

Even though I knew what I was looking for i felt rushed. Beautiful clean store.

We found what we were looking for. Did not feel as if our business was appreciated.

Roland did his thing! We bought the sofa & love seat we wanted! Thanks Roland

The movers were excellent and hard-working. My couch is amazing, and thank you, Ashley Furniture, for your beautiful creations.

We recently had the best experience purchasing a new bed/mattress. Gayle, the salesperson, with a friendly, welcoming manner, asked what we were looking for. She then, professionally asked us a number of questions. We had done a bit of research in advance since it’d been over 10 years. We appreciated Gayle’s knowledge, and she was never pushy. The purchase and delivery went smoothly. We’re definitely sleeping better with our perfect bed.

⁹Sabrina was very helpful buying my sofa and chair. Answered all my questions

Such an easy experience purchasing a small table and chairs for my mother who has just moved into assisted living.

I had a very disappointing experience with Antonio Bass. During my purchase, he added a protection plan to my order without my knowledge or consent. He never mentioned this option to me, never asked if I wanted it, and I only noticed the extra charge after reviewing my paperwork later. He added a protection plan without my consent, likely because it increases his commission. Because of this undisclosed add on and the lack of transparency, I cancelled the entire order and purchased the same furniture at a different Ashley location with honest, straightforward service. Customers deserve clear communication and full transparency about pricing. My experience with Antonio Bass did not reflect that, and I do not recommend working with him. It felt like he assumed I wouldn’t question anything, and that’s exactly why the protection plan was added without any explanation.

Eric is awesome and extremely helpful

My experience was so amazing Daniel Chis and Nicole were awesome made my visit worth it.🥰🥰🥰🥰😟

I will never buy furniture from Ashley furniture again. They do not stand behind their products and after sale customer service sucks. We received delivery of our new modular sofa with right arm chase lounger with a no arm center and regular left arm piece and ottoman. After getting it into our home we didn’t like the look of the chase lounger, it is too bulky and looked different in store. I called guest services to see if we could just exchange it for a regular modular right arm chair piece so it would be like a regular sofa. We only had it in our home for less than 2 hours and didn’t even sit on it yet and Ashley denied the exchange. I was on the phone with them for over 2 hours, sending them pictures etc, Now we are stuck with this chase lounger. They have a no return policy that I was unaware of when I bought the sofa which I probably wouldn’t have bought it if I known that. People do change their mind. Bad policy Ashley’s!

Start to finish I love my couch. I sat on everything, laid across everything, left and prayed on it, came back, CHANGED MY MIND and still left the happiest ever. Roland was super cool. He even took pictures of me to send to my mom while I was making my decision so she could see the length and things. Even though I went over budget I am so happy with my couch and I cannot wait to have family visit from out of state.

Be careful with this store, rude management. They lie to you when you are shopping about the product and when you get product it’s too late. I call them back to complaint they dismiss me like I don’t mean anything. As a result I Asked for manager, the person on the phone said manager is too busy first then said with a customer asked I asked I can stay on hold, however they put me for more than 45 minutes still no one manager. I hang up and called the corporate office. Don’t go there.

I purchased a recliner. After I was given 6 different delivery dates and neither one was happening, I gave up. The first 3 dates, I wasn't even informed that they weren't going to happen. I had to find out myself by calling them. During the whole frustrating process I requested to speak to a manager 3 times and was either told he would call me back (which never happened) or was put on hold with noone ever coming back on the line. Awful experience, I would give 0 stars if I could.

The delivery team today was very nice and polite.

We bought our furniture from Ashley and they sent the wrong bed size. My husband tried everything to reach them. He called the numbers they provided, chatted with customer service, and even emailed, but no one helped us. They wasted so much of our time and the issue is still not fixed. Very disappointing experience. I would not recommend buying from Ashley Furniture.

One of the drawers was assembled incorrectly. Someone needs to come and fix it. Like now.

Adam was a wonderful young man and an absolute pleasure to meet. He was knowledgeable, articulate and friendly. He explained everything and gave me a great price on a fabulous reclining loveseat. This was definitely one of the easiest and best furniture shopping trips I’ve ever experienced. Thanks millions Adam, you made my day!

My wife and I had a wonderful experience at Ashley Furniture in Arlington, TX. The store manager, Joseph, was fantastic. He was very knowledgeable and transparent. He clearly explained the timelines, payments, and warranty information, and really worked with us to stay within our budget. He made the whole process smooth and stress-free. We also appreciated how accommodating the team was with our 1-year-old son. Everyone was friendly and patient, which made shopping as a family much easier. Our only recommendation for improvement was one of the other employees that worked with us, Rahim, could benefit from some customer interaction training. He might be new to the job, so we’re willing to give some grace there. I think without Joseph present, our experience could have been less than stellar. Overall, Joseph set the tone for a great visit. We truly enjoyed working with him and plan to do so again for future purchases. Highly recommend stopping by and asking for Joseph!

Korey was Awesome and very informative on the products and helped us find the right furniture we needed and wanted.

Gayle was the best. She helped me in a non pressuring way to find my perfect piece of furniture.

Roland was great!! My mom and I have always loved Ashley Furniture.

Sales person was fantastic he needs a score of a10 very well informed on the beds. Very pleasant personality the store was very nice and clean. Thanks for a pleasant visit will be back when and if I need more furniture.

Korey is one of the best salesperson we've ever met and done business with and especially when we were looking for a new bed. He took extra time and gave us more information about the product. Excellent quality and services. Thanks

Pleasant greeted at the door and let you looked first

Nellie and Corey are fanantastic ! They both were well informed in all areas of merchandise, always available but never hovering. A delight to work with.

Dealt with Erika and Korey today and they were more than helpful. We specifically went in to just look and not make a purchase because I had looked online and wasn’t impressed. However Erika looked for items according to our specifications and helped us find something we both liked which has been really hard. Overall great experience and every employee actually seemed happy which you don’t typically get these days!

Korey, was very patient with us. I believe we changed furniture 3 times, but he sit back and let us decide, gave great suggestions until we got it figured out.

I had checked the website before going to the showroom to have an idea what would be a good upgrade for our living room. I found exactly what I saw on the website and was glad to check out the texture. The sales lady, Taylor understood our direction and our transaction was completed timely. Good job.

Awsome sales lady

Bought a large modular sectional sofa a few yrs ago from a different Ashley location and had a good experience, so we went back in today looking for a new mattress as ours is about 8+yrs old. Korey helped us find the perfect Tempur-pedic mattress with an adjustable base. The whole experience from start to end was fantastic! In and out in about 2hrs! I’m sure we will be back next time we need more furniture!

Thanks Chris Martinez for you help!

Excellent service excellent quality, excellent delivery!

Torry was super helpful in answering all of our questions and helping us find the right piece for our home!

Chad and Joseph were very helpful as we were selecting a dinning room table and chairs. Beautiful show room.

My experience was very pleasant. Great knowledge on every question i had.

Customer service and deal were A1! I ALWAYS shop Ashley's and am NEVER disappointed.

Korey was very helpful and informative. He knew everything about the products and was not pushy. He gave us plenty of space and time to make a decision.

Chris Martinez was very pleasant to work with. He went above and beyond!

Our sales associate (Adam) was great! We were not pressured any time and he was very helpful in helping us make our decisions.

Adam was great.. quick and to the point.

The experience was great. Once you walk into Ashley‘s, someone was there to greet you and to ask what you were looking for and they then called a sales person from that department to come help you. Mr. Korey Delaine greeted me and took me back to the department where the product were. I was looking to buy a mattress topper, but non was available in the store. Mr. Korey asked me a lot of questions to determine what I needed. I tried out four mattress. Mr. Korey explained the difference in each mattress. He talked about the effects of poor sleep habits and how each mattress can improve your health. Mr. Korey is very knowledgeable of the products he sells. He did not pressure me to buy anything. He has a great personality, patience and great customer service. Mr. Korey did not rush me, he stayed there until I was happy with the product I picked out. My visit was a great experience, all because of Mr. Korey’s great customer service.

Great experience , Taylor was great and very helpful!

Adam was very courteous, not pushy. He listened to what I was looking for. When I showed him what I was "eyeing" online, he took me right to it. It wasn't a huge sale coffee w/ lift top & end table but Adam made sure he went over everything and all my options for delivery. Highly recommend.

Chad did an excellent job in finding the best deal for us. Very satisfied with his knowledge and professionalism.

The vibe was weird the day I went in. Nice stuff but I don’t feel comfortable walking around shopping. Walked out and went to Nebraska furniture

I went to the store and was greeted by Torry. He was very kind and made sure to let me know that he was available to help. I will be coming again thanks to Torry that made my experience enjoyable.

I was very pleased with the service, knowledge and assistance that Eric Toops provided. He answered my questions and offered suggestions. I was pressed with the experience so far (after delivery). Thank you Eric!

The delivery people came in on time. The were very professional.

I had a great experience. My sales person Lati is the best. She was very kind, professional, and walk me through every step of the buying process. She went the extra mile with getting me approved .

Loved this store and Daniel was very polite when he helped us out !

Rahim Owens was knowledgeable, polite, with patience and helpful with my purchase of mattress and recliner.

Chris was excellent.

Lati Boka, she is and amazing person we are very pleased thank you

The staff is amazing my sales guy was extremely knowledgeable and had a friendly approach demeanor!! Glad I chose to come to this location!

Absolutely had the best time and we were able to get approved for what we needed/wanted. Daniel and Nicole thank you both so much for helping us!!

Excellent customer service! Chad was very attentive and answering all of my questions. I feel very taken care of.

Great place to get furniture!

I was very pleased with the service I received from the sale person. Excellent service

Very welcoming and provided details information so I can make formal decision

Taylor was very helpful and knowledgeable and answered all our questions and requests. Very good experience.

Nelly was patient with me and listened to what I wanted and worked with me until I found the right recliner.

My family went and I went in and received such great costumer service. Daniel was friendly, understanding and very helpful. My daughter and son in-law and I all left with a purchase. Thank you Daniel

Went in for accent chairs and came out with so much more. Great prices and plenty to choose from. Korey has excellent customer service skills and beyond knowledgeable in the product.

Worst experience with a furniture store in my life! We ordered our bedroom set 7/30 and it is 10/2 and we still have no bed. The first delivery attempt was in August and they set up the entire bed and then realized THEY FORGOT THE LEGS. So they had to take it down and take it back. The second delivery attempt was in September and THEY DIDN'T HAVE A HEADBOARD. Which brings us to today, the THRID delivery attempt in OCTOBER and they STILL DIDN'T HAVE A HEADBOARD. This is the most frustrating experience and unprofessional situation I have ever been in. It does not make any sense to waste a paying customer’s time with the constant rescheduling of deliveries WHEN YOU KNOW YOU DON’T HAVE ALL OF THE PARTS. If I could give zero stars I would! I would not recommend this place to anyone.

Eric was great. He saw our need and made it happen. Eric had great customer skills and a heart for God. Eric is an asset to your company.

Couch delivered damaged got the repair done and it looks worse then it did before the repair. Lati is a great sales rep but going through this has been tough to get it handled. Instead of replacing the mishandled furniture they are telling me they want to repair as you can see in the picture that didn’t work out. Ordered coffee tables and end tables as well. I was told it would be delivered in a box but was delivered assembled and 2 pcs of three were very wobbly. The delivery drivers who were also very polite to to fix it but realized they do the returned and suggested I got something new in a box as well.

Thanks to and shout outs to Antonio Bass. He definitely gave my husband and I a top notch customer service experience. He was friendly, patient, helpful and very knowledgeable. His skills made it very easy to make decisions that fit our lifestyle and space.

Great salesman, professional and knowledgeable

Erica was very kind and gave us great service. I will be back in the future to do more purchasing! Ashley’s has good quality furniture.

Lati was absolutely wonderful! Such a sweet and helpful lady. And we love the sectional we picked out!

We had a good experience with Eric Toops shopping for furniture. He is very knowledgeable about the products he sells.

Taylor is awesome!

Thank you for a wonderful experience!! Everyone was super knowledgeable with no pressure in buying anything

Thank you Gayle for knowing your product so well, that our fit was perfect!! We appreciate you and are excited to love sleeping great again!!

Good experience with Eric our salesman. He's very knowledgeable about the products they sell.

Krystal was great and really knowledgeable, helping us replace our frame

Antonio was great! Gave us the space to shop around and found us once we were ready to purchase.

I purchased the Stonemade Sofa & Ottoman after seeing it on their website. Though they didn't have it on display at my local store, I was able to view something similar. Associate Lati B. was very helpful. With the assistance of manager Daniel, they gave me a very good deal that included white-glove delivery. I was able to sign up for zero-interest financing with no issues, and the entire experience from viewing to checkout took less than an hour. Lati was also attentive to my needs even after I left the store and she went above and beyond by helping me to change the selected color of my product after I realized I had initially selected in error. I will definitely be returning here for future purchases, as my first experience at this location was pleasant and I never felt pressured or like I was wasting their time. And all of this took place after I had just finished at the gym and I know I looked like hell.

Great customer service!

All was awsome. The team was great and nice. It has been worth the long wait.

We had an excellent experience, our sales representative was very helpful and we were able to get our furniture process in less than 30 minutes . Rahim Owens is the best !

Antonio was amazing. He guided us through the process and helped pick out the perfect bed.

Easy and quick furniture buying experience

Korey was very helpful and knowledgeable...I suggest that when you decide to purchase furniture from Ashley Furniture at the Arlington store seek him out, he's an amazing furnishing specialist

Taylor is a pleasure to work with. She listens, and showed patience for me and my concerns. She would be a valuable asset to any team. I'm looking forward to the delivery of my new Tempru-pedic adjustable bed.

My stay was good and pleasant. Rokia at the front desk was very nice and receptive to our requests.

Gayle was very knowledgeable in guiding us to pick the right furniture for us.

I went to Arlington location and Eric C Helped me he was amazing found best everything that worked for me financially and all that's hard to find so many people are trying to get over on you it's refreshing to get someone pure I had a great experience!!! Sign Robin Kimbrough thumbs 👍👍👍👍👍👍👍

Good sale on now. Lati was wonderful to work with - recommend store. Delivery in 1 week. Will update after furniture arrives.

Great experience. Mr.Martinez, Sales Professional / Mattress Specialist was very knowledgeable of the products I purchased . He provided excellent customer service.

I attempted to make an online purchase with a prepaid card but unfortunately it wasn’t able to go through. I then spoke with a gentleman by the name of Adam over the phone if I could do the purchase in person. Best customer service, super down to Earth. Had a really nice convo and the purchase went through smoothly. I can’t speak for the rest of the staff or the general customer service number but Adam was the goat frfr.

Korey my sales rep was the best. Very knowledgeable, upfront and makes sure your happy with your service. Will be sure to hit Korey up for all my furniture needs.

Purchased an extended warranty for a couch that was never honored. Their Al Bundy sales force will promise everything and come up with every reason in the end why they will not honor it when needed.

We had a great experience. Our salesman Eric Tropps was very helpful.

My experience with Ashley Store was as close to perfect as could be. My decision was not based on the service that I received, but of a financial decision only.

Upon being greeted by a sales person at the door I mentioned that I was just looking around while I awaited the arrival of a lunch companion to wit the sales person asked if I would mind waiting outside! I have to say I have never felt so humiliated- since when are customers not allowed to window shop? I declined the offer to exit the showroom and continued to browse. The interaction was so distasteful that I felt that I had to make a purchase to justify my time in the store. Very disappointed in the customer service, so much so that I logged a complaint with the manager. I think I will make sure not to patronize this particular location in the future.

Loved working with Chad—he made everything quick and stress-free.

DO NOT GO TO THIS LOCATION.This store isn’t the best. The Raheem guy lied saying we couldn’t do 60 months he said I must do 36 I will not use him for anything. He thought I would just simply sign whatever he put down. My couches weee delivered damaged and I got the run around the ottoman was never delivered but it’s still on my syncing so now I have a damaged $550 chair that they won’t do anything about I got these couches 3 weeks ago . Sales people will screw you any way they can

Good customer service, good selection of item we were looking for. However, they are very proud of their delivery fees.

Great salesman

I’ve had a very disappointing experience with Ashley. I purchased a king-size bed a month before my wife gave birth, specifically for my in-laws who were coming to help with the baby. Instead of providing a matching set, Ashley delivered a king-size bed frame with a California king mattress that does not fit properly. Since then, I have been calling both the Ashley store and their customer service every day, but the issue remains unresolved — even though my wife has already delivered our baby. This mistake was theirs, yet I’ve been the one repeatedly chasing them for a solution. To make matters worse, the delivery was delayed by several weeks. I was also told that delivery would include assembly, but the drivers said they were only scheduled for a drop-off. I had to pay extra out-of-pocket for assembly afterward. Overall, this has been an incredibly frustrating and stressful process, especially during such an important time for my family.

Pick up is horrible and horrible customer service.

Ashley's associate Taylor Kilgore assistant was amazing. She remained professional and engaged with the many time I changed my mind about furniture selection. She never applied pressure as I wavered. back and forth on what to buy. She offered options and constructed insight of what vision I was trying to accomplish. She gave me time and space to browse the showroom periodically checking if I had any questions without be invasive. I felt like a valuable customer and would buy furniture again at Ashley's.

Gayle was very nice to work with. She explained the recliner I was looking at in detail. She allowed me to test it. Very customer friendly sales rep.

Set up and cleanup were white glove. Love my king bed, mattress and patio furniture purchases!

Gayle was amazing with helping us. Y’all are lucky to have such an amazing associate

Antonio made the experience a pleasure. Thanks

Thank you Ms. Gayle for everything. Especially explaining about the tempurpedic mattress. I will be back soon.

The guys were very nice and brought my sofa all the way in, unboxed it for me, and then they were on their way. I really appreciated that being that I am a senior citizen, it was very helpful.

Easy easy. Antonio took great care of us. Went the extra mile to find what we wanted

It was a great experience and Rahim was so helpful and took his time with all of my questions. He did above and beyond with customer service

It was a flawless delivery. Very kind staff. Can't wait to experience my new life in my new bed

Ronald was an extraordinary sales rep. Calm, quit, pleasant, would seek information you need and laugh at my corny jokes and slight remarks. My husband and I had a great experience at Ashley Furniture Store

We only went "to look", ended up with new furniture!

I went to Ashley Furniture today, looking for living room furniture and the guy that helped me was so professional and very smart! Antonio Bass!! Thank you for making my visit inviting and my purchase Amazing as I was able to get exactly what I wanted, thanks to you! Have a great day as I hope the next person finds you as great as I did.

Great price and service

Taylor was excellent and very knowledgeable about the product and pricing

Absolutely wonderful experience. Patience, knowledgeable, informative.

Good and welcoming staff. They were very knowledgeable and assisted me when needed. Will go back again.

Wife & I loved our sales person Taylor. She was very personable and made us feel comfortable through the whole sales process. Highly recommend her to anyone searching for a quality furniture purchase experience.

It was a great experience and my sales rep Adam was knowledgeable and listened to my concerns and helped me to make the best decision for my needs. We will be back for our bed during our their next big sale.

Very nice salesman

They were patient and really understanding I would like to thank Krystal and her store manager for helping me and my wife find the couch And ottoman that we needed thank u so much guys we really appreciate it appreciate how yall went above and beyond for us

Fantastic salesman. Got an excellent deal.

Taylor was great highly recommend. She worked well with us and helped us into the sectional we wanted !! 10/10

We did our research before we even went in the store. They didn’t have the set we wanted so we didn’t actually get to physical see the furniture before we paid for it and we had to wait for it to be delivered. We couldn’t get a delivery date at the time of purchased, but were told we could call and get an update on the delivery status. Called today and was told the order status was set for 2026 and they needed to do some research to get an accurate delivery date in 24 to 49 hrs. This is absolutely unacceptable and we are considering canceling this order if they push this delivery date out past a week.

The service was was Amazing! Our sales person Krystal T., the store's General Manager, and Nicole one of the finance associates made our visit one of the most informative and pleasurable!

Corey was extremely knowledgeable and very helpful. I appreciated his opinion and the time he took with me.

Chris was very helpful with the purchase of my new sectional.

It was a great experience, friendly staff Gayle was excellent, friendly polite and kind. If we are to shop for furniture Ashley would definitely be my first stop.

Adam was a lot of help. Very attentive and listened to what I was looking for and the end I found the chair I was looking for. I even a demo on tempur pedicure bed and demonstration by the salesman. He did a wonderful job too. Thank you guys for a stress free purchase!

Mr. Bass was very helpful and answered all our questions.

My husband and I bought a new sectional, dining table, and a kid's bunk bed a few months ago from here. The sales representative that helped was really nice and helpful. He was new, so anytime he did not know the answer to a question, he would ask a co-worker for help, which we appreciated. The selecting of the furniture was the easy part. It was the process of getting everything ordered and paid for that was a hassle. Since he was new, he did have someone else help him with the payment process and that's where we got screwed. The lady that was helping him, who claimed to know what she was doing, did not. There were so many instances that she kept getting information wrong and making the whole process confusing. I felt bad for the sales rep that was initially helping us, because he was really trying to learn for himself but she sort of took over and basically messed things up. We paid a portion of the total up front and the rest was put on a credit card that we applied to while in the store, which I recommend NOT to do. Originally, we were not planning on doing this, but she mentioned the company they use, Fortiva, had a 12 month interest free plan. First, they had my husband's name wrong, but said they would correct it, which they didn't. Second, she never once mentioned there being a $99 fee to get that card. We only found out about this after my husband had already applied and was approved for the card, by email. A month later after the purchase, we get the first statement and guess what's not on there. The 12 month interest free plan. So, not only did we get screwed by having to add an additional $99 on the credit card, but we were also not honored the 12 month interest free plan. We've learned our lesson, never apply for a credit card in store. As annoyed as I am about this lady speaking lies, at the end of the day, we just shouldn't have applied to that credit card. So, whatever you do, if they try to offer a Fortiva credit card or any other credit card in store, do not go for it! Also, we have already contacted Fortiva and they said there is not interest free plan, so there's nothing they can do about it.

Ashley's sale is worth the drive. Courteous sales team. Knowledgeable of the furniture, lots of choices. Very pleased with the purchase. Cory was patient and provide a lot of options for purchasing.

Had a great experience at the location. Sabrina was wonderful and patient. I came in needing multiple pieces includind a mattress and a sofa. I was shown many options at different prices and ended up getting everything I wanted at a price I could afford. I will definitely visit again for future needs.

Great experience working with Korey on placing an order. He was professional, knowledgeable and courteous in every way.

Purchased a sofa bed, was told it was in stock, when at cashier was then told about 10 days. Couple days later I get a message it would be 4 weeks. I went back to store, the associate was nonchalant, completely disinterested, not even an apology. What bother me most is the attitude of the associate making false promises to get the sale, then acting completely like did not care a bit a few days later. I finally cancelled the order and went at rooms to go to get a sofa bed delivered a few days later.

Lati was soooo amazing! She made my experience worth it!!!! Everything was such a breeze with no pressure and no strings attached! The Arlington location is the best!

The only reason we were able to finalize the purchase is because Taylor Kilgore was so patient with us. Whatever she is getting paid is not enough

KOREY is a well prepared sales person and give us excellent client service. He was very attentive about our need and gave us a satisfying experience at the store and for making our purchase decision. Thank you again, Korey! Sincerely, Althea Young-Bennett

Taylor was great to work with, she m ade it easy and helped us every step of the way . Thank you ! Ps. Alot of good deals ask for Taylor. God bless!

Ms. Gale was amazing! Great customer service and took all of our wants and needs into consideration!!

It was awesome, associate was knowledgeable and very patient to my wants and need identifying my project and room space and our conversation she pointed out a suitable set that fix me and my style. I will definitely shop there again. The staff was amazing!

Great Customer service. Thank you

Great experience with Sabrina today at Arlington Ashley Store! No pressure just great customer service!!

Sabrina, my sales rep, understood my need & made me a happy customer. She listened & was professional. Come see Sabrina. She's legit!

Gayle was absolutely amazing!!!

Gayle was brilliant, patient, and kind. We thoroughly enjoyed the experience.

Very professional and very good service

I Had a Wonderful Experience, Taylor was kind and patient with me, She's knowledgeable about what was in the warehouse and what was in the store, I bought my furniture site unseen, So I trust the process, hopefully I will be happy when the furniture arrive, Thanks Taylor 👍

Eric Toops was patient with us and addressed all our needs. He provided exemplary service and patience. Definitely recommend anyone use him and we'll be back.

Eric was nice & knowledgeable

Our purchase of a king bed started off as a stressful ordeal (store delivered the wrong wood finish on bed and couldn’t deliver the mattress we ordered), but Ashley went above and beyond expectations to remedy the situation. Everyone worked diligently to ensure that we got the right bed, and they even replaced our mattress with an upgrade. We’re very pleased. Thanks

Very good service the delivery guys were very processional and nice w the delivery.

Eric was very much helpful with picking out the perfect couch for me and my family thank you

Krystal was stellar & professional. I felt welcome & not pressured to buy. I'll be back after I do some measurements & decide on a color in a few days. Thank you for ending my day on a peaceful & relaxing note! Update: Came back, got a great deal with a protection plan with delivery. She worked her magic again and made it happen. Thanks again!

I want start by saying that I am not one to leave a review good or bad it’s not my thing at all. But when it comes to great customer service I mean a service that is rarely experienced these days especially when spending your hard earned money. I mean this salesperson (Daniel Ayala)made us feel like we mattered even though he had other customers, he made us feel like we were the only ones almost like family. My husband and I weren’t there to buy anything for us we were there to help my daughter who will be moving out soon get some ideas of furniture ( she didn’t buy anything but will be soon) the deal he worked out with us was a good one but we came home and measured and figured out that the items we choose probably wouldn’t work out for us. So early the next morning we headed back to Ashley’s (Daniel was off ) we went to cancel part of our purchase but one of the items could not be returned and we had to call some number to see if they would refund it to us,Oops that made my husband upset he had them cancel the rest of our purchase.. Daniel took the time out of his day with his family with his friendly and awesome customer service self To go back and forth and make it right I mean he really didn’t have to do that and we really didn’t have to buy but we did and we are amazed by the care he gave us.So if you are ever looking to purchase furniture and experience great customer care stop at Ashley’s on S.Cooper in Arlington, Tx Ask for Daniel Ayala ( make sure you take the time leave a great review because customer service is almost nonexistent these days)

Krystal Torres did an amazing job.

Very pleasant trip to Ashley Furniture in Arlington! Eric was the salesman who greeted me as I entered the showroom and he was very helpful! Together we got my order set up for a new chair! Ended up going back next day for a new mattress! Great customer service.

A++++

Went to visit purchase a Sofa sleep bedand Antonio did an excellent job helping me with the purchase I recommend anyone that goes there speak to him first he’s a great guy with a great sales experience and great personality

Korey was great! However when I went to pickup my tv stand, it was broken. I called corporate and the lady wanted to make it a big deal about returning saying the pictures I provided were not clear enough and I told her well I wasn’t unboxing it. I then told her my mom doesn’t want an exchange she wants an entire refund because she refuses to continue to waste my time and gas going to pick up and there products are going to be broken and I forgot to mention HOW HEAVY IT WAS!!!!! ASHLEY DO BETTER WITH YOUR PRODUCTS AND CORPORATE! GIVE ME MY DAMN REFUND I DONT WANT TO DO ANY EXCHANGE THE PRODUCT THAT WAS GIVEN TO ME SHOULD HAVE BEEN CHECKED PRIOR , actually looked like I was given a returned product. When asked to speak with a manger Purnasree Troyee refused to transfer me to anybody else, she did not offer any sympathy regarding the situation and told me I could go and exchange right now before 6pm and this time the product given to me would be checked ????????

I really enjoyed looking for my dining room. Lati Boka was such a pleasure and she knew exactly what I was looking for and the price was so right. The quality was impeccable. I highly recommend Ashley.

This store is the worst. I don’t know how they are still in business. I bought furniture and tried to cancel the order because it would be too big for my apartment. I had them deliver a dresser and chair and I refused the chair because it matched the sofa that was too big. The dresser ended up being too big also so it was taken back. I assumed(big mistake) that would be the end of it. They had been trying to still deliver the couch and was sending an insane amount of texts and emails that I kept ignoring. I went through other channels to get this order cancelled. It has been a nightmare. They sent another email and text for delivery so I agreed to have it delivered so I could refuse it and hopefully that would be the end. Nope. They tried to deliver the oversized dresser and chair again. I explained to the driver this was already delivered and did not fit. This is absolutely ridiculous.

They were awesome! Thank you so much! 11teen stars outta 10!!

My experience was great. The team that worked with me was very patience and caring. Loved my experience with the team at Ashley Arlington TX.

Quick courteous and thorough!

Great staff ! So satisfying with Eric Toops ! He definitely deserves Employee of the Year award.

The delivery was prompt and the guys Ty and his co-worker were very professional.

Was perfect easy going straight to the point of what I needed and in my price range while being respectful

I’m new here to Texas and was out furniture shopping (empty nester, starting a new chapter with a nice healthy budget) this past Saturday and I decided to stop in at Ashley furniture in Arlington to see if they had anything of interest. I made my way through most of the store without anyone greeting me or asking if I needed any help. One guy saw me on two different occasions and never spoke a word. In fact, the second time he saw me he walked past me and asked a family if they needed help. When I finally made it closer to the exit someone finally said something. After being ignored, watching salesmen on their phones and watching them standing around talking I said to myself, I’m not spending my money here. You can’t be bothered, I won’t be bothered. I politely declined assistance and walked out. I then went to Living Spaces in Grand Prairie and received excellent customer service.

Adam was very helpful!

Taylor and Korey helped me with buying a couch, mattress, and more! Great experience, very friendly and easy process.

Beautiful, quality furniture in a large showroom with lots of variety. Korey is the Ashley employee (he's in a management role) who helped us put together the right pieces for a new little condo we purchased in Florida (we purchased the items here, and had them delivered to vacation condo in Florida). Korey was AMAZING - patient and responsive. He helped us get everything we wanted within our set budget. He even came in on his day off to get our entire order written up without distractions, so that the purchase would happen in time for delivery when we needed it. I can't say enough about how professional, friendly, knowledgable, and diligent Korey was. Very happy with our shopping and purchasing experience at this Ashley store.

Chris was great. Helped me narrow down the exact furniture and mattress I wanted and needed. Great store and selection.

Purchase a lot thru Ashley’s and so has my family! I had a very present adventure selecting my new recliner! Pricing and quality along with fair negotiation was a contributing factor to my experience there! I would recommend this store over any other furniture store in our town! Thank you to Kristin Torres my sales person For your willingness to search for just the right color , features and price!

Great service

I had a very uncomfortable experience at Ashley’s Furniture. When we walked in, a woman asked what we were looking for. We told her, “We’re just looking,” and instead of being welcoming, she made rude, sarcastic comments like, “Most people come here to buy something, not look.” She also stared at us weirdly and kept making us feel unwelcome. When I asked if she wanted us to leave, she repeated her comment and then added, “Weren’t y’all just walking around before you came in here?” and “So y’all just came in here to get out of the sun?” We weren’t doing anything wrong—we were just browsing, like any other customer. The attitude we got was completely uncalled for. I won’t be coming back after that interaction.

Lati Boka and the store manager Joesph Mills

Awful experience and I'm still waiting on a "supervisor" to call me and address my concerns

Eric was our sales rep. The entire experience was awesome. The respect, knowledge and kindness he treated us with was outstanding. Eric explained totally how the entire process was going to be laid out, he discussed the contract and so much he put into the sale. We will always shop at Ashley and shop with Eric. Thanks so much

Adam was very knowledgeable about the items he showed us and took the time to listen us about what we were looking for. What a wonderful experience working with him .

Great service and a great deal.

We had the pleasure of be served and taken care of by King Korey. Hie customer service is top notch. He truly cares about the well being of his clients.

Mixed Experience – Great Start, Poor Follow-Up I had high hopes based on my initial experience. The first part of my furniture order arrived on time and in perfect condition—everything looked great, and I was impressed with the communication, speed and quality. Unfortunately, the second part of the order was never delivered. What’s worse, the follow-up from customer service has been frustratingly poor. I’ve had to reach out multiple times with little to no response from the customer service team, and when I did hear back, the information was vague or unhelpful. It’s disappointing to go from such a smooth start to a completely stalled and unresolved issue. Both orders were placed in May 2025 with first delivery in June and second delivery expected early July. As of the end of July 2025, I am awaiting resolution on second order. I hope they improve their customer service follow-through, because the product itself was promising.

one of the Media Sites... There was an advertisement about Ashley Furniture but the store did not have the Furniture I saw on line & I was wondering if those items are only available online only ? & If so they should say only online...

Outstanding customer service from Lati. My niece and I walked into the store searching for a recliner. Lati greeted us and made us feel welcome from the start. It was a smeltering summer day, and she offered us water. We settled on a recliner and she worked with us to make the sale seamless, and even went above and beyond in many ways! I would greatly recommend Lati. You will not regret doing business with at this Ashley location, and with Lati.

Gayle greeted me at the door as I was walking and and was very welcoming as well as helpful.

I was very disappointed to find out that Ashley Furniture has a NO RETURNS policy and the oversized chair and ottoman is too big for my living room. The delivery guys were in such a hurry to leave I was not given the time to properly see if it fit and they didn't even have me sign for the delivery. When I called customer service less than an HR after delivery the lady was rude to me and basically told me too bad I'm stuck with it The salesperson should have told me their policy was no returns. I only give 2 stars instead of 1 because the salesman was helpful at the store

I called into store and service was excellent. My purchase was made from another state and still no problems getting to fone and set for delivery.

This store sucks. I have tried to cancel the furniture order due to it will not fit in my apartment as it is too big. I have replied to many of the texts, emails and calls that I have received in reference to my order. They tried to deliver some of it and I denied it because I want matching furniture and the dresser was obviously too big which the delivery men witnessed. I have been continuously getting texts and emails again trying to schedule a delivery. I spoke with someone at the actual store (far enough away I am not driving there again) and he was very rude and refused to let me speak with a manager to cancel the entire order. I have also spoken with 2 people on the phone and explained the situation and they said they have taken care of it. OBVIOUSLY THEY HAVE NOT. They still have me scheduled for delivery for furniture I have tried to cancel and they refuse to cancel. I have told as many people as I can to not go to this store and will continue to do so. It obviously does no good to schedule a delivery and deny it, because they will keep trying to deliver it. Every time I try to call I get the automated AI system that does not give the option to speak with a real person.

The sales person and manager lied to my and my wife's face concerning cost and financing. Told us one price, said they would adjust the next day, never did.

Great customer service Eric was great at helping and explaining everything I felt very comfortable and not pressured Thanks again.

EXCEPTIONAL customer service from Korey D! I bought my previous mattress from Ashley and it was time for something new. I appreciated the questions asks regarding my health and sleep factors. Purchase of my new mattress was truly a custom-customer experience!!

(Translated by Google) My husband and I went, and the service they're providing is the worst. A Spanish man served us and treated us very poorly. He thought we didn't have the money to buy the bed. It was a very unpleasant experience. I don't recommend it. That place used to have better service. But now they're arrogant. (Original) Fuimos com mi esposo y el servicio que están dando es el peor nos atendió un ispano y nos trató muy mal pensó que no teníamos para comprar la cama fue una experiencia muy fea no recomiendo. Ese lugar antes avía mejor servicio. Pero hoy son arrogantes

Daniel and Sabrina were absolutely exceptional—A1 service all the way! They both went above and beyond to help me, and their support deserves five stars. Unfortunately, the delivery experience was the complete opposite. I've been trying to receive the correct furniture since March, and it's now July. Because of the ongoing delivery issues, I can only give the Ashley Store in Arlington 3 stars overall, despite the outstanding service from Daniel and Sabrina.

Gail was great, knowledgeable and helpful. We were able to find exactly what we needed.

Gayle was such a delightful lady to work with. She listened to what we were wanting and delivered the goods! Fast, easy and affordable. I highly recommend this store. But don’t forget to ask for Gayle!

Ok

I purchased a power recliner with heat and massager in March 2025. It has been horrible! Massager has stopped working and I have opened several repair tickets. I have not received a callback from a manager! It seems impossible to speak with anyone. Service and product is horrible. It was an expensive recliner but apparently it is very poor quality! I’m disappointed that Ashley would carry such subpar merchandise!

Very nice and quick service

Love my new table! Got the best deal ever! Antonio has been so helpful ❤️

Korey worked me a good deal and the floor guys Juan and I believe the manager and some other workers were lifesavers and loaded my furniture.

Great service

The store is very clean and nice. Eric was great. Very nice amd helpful. I will definitely return.

I had not been to Ashley's in a.long time. It was GREAT!

Great sales team, easy to work with and very knowledgeable of their products.

Very friendly, knowledgeable about product, professional, and great price.

I love it 2 to 3 times a week

Very helpful on choices. A little higher on prices, was expecting better since they are older company.

Adam was most helpful and a pleasure to work with.

Really bad customer service

It was an easy comfortable sale. Found what I wanted and we agreed to a price and we were done. Can’t wait for delivery on Monday.

Antonio was very helpful and knowledgeable about the recliners I was interested in purchasing. Great customer service. I will definitely be back in the future when buying my mattress.

My Expert, Korey was very knowledgeable. Very patient answered every question I had and very intentional to detail

I had a very good experience at the Ashley store on Cooper in Arlington. My sales representative was Lati and she was kind, knowledgeable and professional. I would return again.

Angel was great working with my husband and I on purchasing furniture. He was patient, considerate of our budget!

Korey was amazing. That is why I will be a repeat customer.

This was my first time at Ashley's furniture Store. I was looking forxa bed, mattress etc. Jonathan Acosta was so very helpful to my son and I, while was selecting a bed. Don't care much for the high head boards, but what can you do. Anyhow was pleased with what i brought and it will be coming this Thursday. Thank you

Angel was awesome!!

Kevin was very helpful and made our visit very easy. I appreciate the time and effort he put into our shopping. Will definitely be coming back to see him.

(Translated by Google) Thank you very much to the salesman, Angel. He's very professional. Although we weren't going to buy mattresses, he advised us and helped us choose the best one. Thanks, Angel. You're the best. Very serious and professional. Especially in Spanish. Highly recommended. (Original) Muchas gracias wl vendedor Angel muy profesional. Aunque no íbamos a comprar colchones nos aconsejo y nos ayudado a escoger el mejor. Gracias Angel. Eres el mejor.muy serio y profesional. Sobre todo en español. Ampliamwnte recomendado

I needed four chairs for my kitchen table. I researched various furniture store locations and concluded that Ashley's would be the place I would go to. We (My Wife & I) went, meet Korey as we walk in and the rest is history.

I found a piece online. I spoke with Korey a week ago in-store looking for another piece. I called and he was able to help me secure my purchase today seamlessly from home. A1 customer service! Thank you, Korey!

Good 👍

Everything went smoothly and easy

Korey, our salesperson was AWESOME. Very professional 👏 and knowledgeable, was not pushy! I know we will love our mattress

We were greated at the entry by Antonio. We explained what we were looking for. Antonio guided us to the products available and helped us make our selection. The whole process was quick and easy. 15-20 minutes total. Great job, Antonio!

Price match. Do your homework, it will pay off! They price-matched all the prices that I had found and because of that, I was able to get all the furniture that we wanted for the prices that we wanted. It was a great experience. I hope delivery and setup will be as good.

Adam was very helpful, we found the mattress and chairs we needed. The staff was super friendly and very accommodating.

Kory is the best sale person I have every incouter he make your decision very easy he has something for any one price range. Thanks Kory for all of your help.

Antonio was amazing when we talked with him, and took his time to allow us to think through the right choice for our home.

Antonio met us as soon as we walked in the door. He shows us everything that we asked to see. Antonio did not pressure us into buying anything we didn't want. We were looking for a sectional couch with a chase at one end. We got exactly what we were looking for and we even bought a beautiful recliner for me lol. The staff was amazing and I will recommend everyone looking for quality furniture and amazing staff Ashley Furniture is the perfect place.

Chris the salesman was excellent. Very friendly and professional! Also we were impressed by his knowledge of the products.

Korey and Jimmy were terrific. I don’t think I have ever been treated with such respectful, knowledgeable and professional agents. I can’t give them enough kudos. Blessings to you both.

I just have to share my incredible experience at Ashley Furniture on Cooper Street in Arlington, TX, thanks to the amazing Eric Toops! Eric truly went above and beyond to help me find my dream bedroom set. From the moment I walked in, he was patient, compassionate, and attentive, taking time to really listen to all my concerns, desires, and every detail of what I wanted. He made me feel valued, respected, and heard, qualities that are rare and so appreciated. Not only did Eric help me pick out the perfect pieces, but he did it all with professionalism, humility, and a godly, respectful attitude that made the entire process a joy. He also worked diligently to ensure everything fit within my requested budget without sacrificing quality or style. And let me tell you, the delivery service was just as impressive! Both times, the delivery crew was professional, punctual, and incredibly respectful. They carefully set everything up, cleaned up any mess, and made sure all packing materials were disposed of before they left. It was truly a seamless and stress-free experience from start to finish. If you’re looking for any type of furniture and want someone who will treat you like family and make sure you leave completely satisfied, go see Eric Toops at Ashley Furniture at 4650 S Cooper St Suite 101, Arlington, TX 76017. He’s simply the best, and I’m beyond grateful for how he turned my vision into reality. Thank you, Eric! Monique💯💪🏾❤️🙏🏾

I placed an order with Ashley’s and received my lamps boxed during delivery. I didn’t unbox them until after the delivery team left, as everything appeared in order at the time. Upon opening the package, I discovered the lamps were damaged, with visible paint missing. At first I thought it was the white styrofoamI that had deposited on the lamps but it was missing paint. After the realization I immediately reached out to Ashley’s, but my concerns were dismissed. Despite being a loyal customer for over 20 years, they refused to replace or address the damaged merchandise. Unfortunately, I still have the damaged lamps, and their unwillingness to make it right has left me extremely disappointed. I will not be doing business with Ashley’s again, especially paying $280 for products that I thought were reliable, durable and of quality but that is not the case here .

They have the friendliest staff ever. All of the associates are amazing!

Eric is am excellent sales person. He's kind, friendly and professional. This was a great experience.

Angel was awesome.

Daniel was great. Very knowledgeable and professional attitude. Dey pleasant buying experience

I have bought furniture there a couple of times and everyone such as Alex, Korey, Jose & Gayle has been top notch 😅

My experience at Ashley’s was the best. Our Representative Angel was amazing! He was very detailed with explaining each items quality and benefits. He really helped my husband and I make the best decision for our home. This is the place to come when furnishing your home!

Korey was friendly and helpful. He helped us find the furniture we wanted for the price we could afford.

Jonathan was very knowledgeable and friendly. Superior customer service at the Arlington location!

It was great experience and we are very happy with our purchase today!

Gayle was professional and very nice to work with. She answered all my questions and was well versed in the furniture business. She worked hard to get us a good price! We recommend Gayle, when you go to the Arlington store at Ashley’s!

Although I rarely write negative reviews, my experience with a couch purchased from Ashley in 2020 has been disappointing. The couch, which was supposed to be made of solid leather, was expensive, and I also purchased an extended warranty. Regrettably, the leather has deteriorated in certain areas, and when I contacted their warranty service The first question they asked me is how long has it been noticed I said some of the wear I’ve noticed for about, I don’t know maybe three months . They then informed me that repairs must be reported within 30 days. Consequently, my claim was denied. I am unhappy with their customer service and would not recommend Ashley or their warranty service to others. Order number 0855194632 if anyone from the company would like to do the right thing and cover such an inferior product.

BUYER BEWARE! I’m giving our experience at the Arlington Ashley store two stars instead of one because at the time of our transaction it was somewhat of a good experience but then it all went south from there! We live in Kansas and we were working in Texas when we decided to see if the local Ashley Furniture might have the loveseat we needed to match our couch. We called the store and a young salesman named Cadeyn answered. We were looking at the Ashley website to make sure we gave the right item number for them to check on availability. The website had it listed for $479.00 but Cadeyn tells me ‘yes they have it and he could have it ready today for $749’ & I said oh wow that’s interesting cause it’s listed on the Ashley website for $479 so what’s up with that? He replied with a ‘oh OK let me go look at that’ and comes back with a confirmation that it was that price and they would sell it to us at that price. Great! I said and we headed over there. We confirmed twice that it was the Navi loveseat in the color smoke that they had and it was confirmed and they showed us on the computer screen. We paid and drove over to distribution center for pick up. We felt super lucky to have found it but in hindsight we should have known better when dealing with Ashley! We waited a bit and then it was our turn and we got loaded up. The loading guy said ‘loveseat item number xxxxx’ and we said yep that’s it and in the truck it went. We had a long drive ahead and we headed home. When we got home late that night we unloaded it and once we got it inside we noticed it was the WRONG COLOR!!! I was so upset! We tried to make sure/confirm it was the right color 4 times! We should have known better and just opened it up right there and looked at it! I called the store the next day and was told they weren’t going to do anything about it and I would have to deal with Ashley’s resolution department. ‘That’s just how they do it’ I was told. And this folks is where the absolute ridiculousness began! We have been jerked around for now 2 1/2 months. They say they will call you and they don’t. You call and go through the same story over & over with some poor representative who has no idea what’s going on cause she/he is the 5th person you’ve talked to. We keep getting emails telling us to pick up our order in Fort Worth and we keep saying we live 7 hours away and we can’t do that! We have called the Arlington store. No one calls us back. Marcus was the manager that day and I’ve called asking for him and he’s conveniently not there. Left my number and no call back still to this day! I called right before I started writing this, no Marcus and manager on duty not available, and then I called again 10 minutes later as I was asked to do, and still no manager available. ‘Can you call back in a little bit?’ the guy says and after hearing my frustration he offers to take my number & have them call me. I highly doubt anyone is going to call me! We are more than likely gonna have to sell this loveseat now at a loss to us! Ashley has a truck deliver furniture to a store right here in our town but somehow we can’t get a replacement delivered to us. ABSOLUTELY RIDICULOUS! So precede with caution when shopping at this store especially if you’re from out of town cause they make the sale and do not one single F about you after that! And if Ashley actually reads these all my calls were recorded and I think my next call will be to the Texas consumer affairs department and see if they can take a complaint from me today!

Good experience

(See update below) Ashley furniture quality has gone down big time! My blue velvet dining room chairs all are wobbly and it fell apart and I fell from the chair. Ashley one year warranty and Extend warranty after is useless. They tried to repair it a month after we brought it. Still kept on getting loose and the extend warranty’s answer is it is a manufacture prexisting condition so they won’t cover. Ashley and Extend warranty kept on both giving me the run around. They should either refund me my money almost $1000 worth of chairs with price and delivery fees or exchange it for different dining chairs. I’ve had it for less than 2 years. I’ve brought from Ashley in the past (bed, sofa etc) and it was fine but now I don’t trust their quality anymore and WOULD NOT RECOMMEND!! Also the store messed up our order and sent the wrong color desks. They finally had it swapped out 🌟 UPDATE August 2025: We had an outside friend fix it for us. Changing out the hardware on the bottom did the trick, something Ashley could have done. I’m changing it from a one star to 4 star on Ashley furniture ONLY because our other Ashley furniture is holding up and now the chairs are fine too with the change in hardware (screws etc)

Walked into Ashley in Arlington with my DIL to just take a look at bedroom sets for my grandkids not expecting to make a purchase at the time. We were assisted by Daniel Ayala and he was just amazing....very friendly, honest, professional and helpful. We received such awesome deals that I purchased two bedroom sets! Daniel went above and beyond to ensure I was happy with everything that i was purchasing. Thank you Daniel!! If I need any other furniture, I will definitely be back to see you.

Great service! I got someone very knowledgeable about the items I was interested in. Enjoyed my shopping experience!

There are so kind!

Korey did an excellent job helping my family. He provided just the right amount of space to allow us to browse the store and provided the right amount of attentiveness when we needed help. He was very patient as we explored all the options including couch design and layout, color, fabric types, etc. He made the experience very comfortable and enjoyable.

These guys are the best there is so much to choose from the associates are friendly and nice also they hook u up with the deals this place is amazing you guys should really check it out you want be disappointed.

Gayle was awesome!!

Had a fantastic experience with Korey from start to finish. He was friendly, knowledgeable and genuinely interested in helping me find the right fit for my mattress. He answered all my questions without any pressure. The whole process was easy and stress-free.

We were greeted by a very nice gentleman by the name of Antonio. I couldn't remember the name of the furniture we were on the market for, so it was a brief game if charades for a few minutes- but we got it. He was very friendly and knowledgeable in the product and helped us piece together our living room set.

We had an excellent experience with the customer service representative Angel. He was polite, respectful, intelligent, and extremely knowledgeable of the company products and services. He did not pressure us into making a buying decision, which is prominent in most furniture providers. I highly recommend this store and the quality customer service provided by this young man (Angel).

The showroom's presentation makes it easy to make a selection.

Excellent friendly customer service.

I saw a really nice outdoor furniture set on display at the Arlington location. I was indecisive about purchasing due to the pricing (it was a little high) but I really liked it. The sales representative Angel Aguilar was helpful in trying to get me the best deal possible. After leaving, I looked at their website and was confused as the set was a different price (much lower). I called the Arlington store and spoke with Corey (who was very knowledgeable on the sales and operations of the store) helped me to understand why the items were priced different. Both Corey and Angel were very accommodating and patient with me. I visited to store again and Angel made sure I was taken care of. If you are in need of home/patio furniture I recommend you visit Ashley furniture! Ask for Angel!

Angel was absolutely fantastic ensuring we got exactly what we were looking for at the best possible deal. Would highly recommend again!

Very helpful and will be again ....thank you for you help ....Jimmie Byrd

Sales was not pushy but very helpful when we made our selection.we’ve purchased Ashley before and feel it’s solid built brand.

The staff made this visit personal and I absolutely love the mattress that was shown to me. I definitely recommend anyone to go and check out this place for great furniture. Ashley's furniture store is my favorite store to shop for furniture.

Adam helped me with my living room set. Phenomenal customer service experience. Adam is very knowledgeable and helpful.

We bought my bed a month ago and it said It was going to be here June 3th but on that day they told me to reschedule and I put it on the 17th know that it’s the 16th of June i just receive a notification to reschedule again ugh never buying anything from here again.

We had an excellent experience. Two sales reps worked together to answer questions, give complete descriptions, and explain financing options. They were patient as we looked at multiple products throughout the store. Very pleased.

Lati was very helpful

Taylor was such a great help. Professional and knowledgeable. With people like her helping will definitely be back and recommended everyone to this store.

Jimmy the sales was perfect we could not have asked for a nicer guy to help us and make a sale great personality

Sales agent (Rahim) greeted me at the door upon entering, guided me through stores inventory of selections I had in mind. Ultimately helped with selection and purchase, satisfied customer.

Waiting on a pickup time

SalesLady Was Very Nice And Helpful.

My sales representative, Taylor, was very knowledgeable and helpful to me in deciding what I wanted. Very professional.

Gale she wonderful, she gave me good discount on my bed.

Gayle did an AMAZING job helping us replace some parts we misplaced! Thank you Gayle and Ashley for all your help! YOU ROCK! GREAT JOB!!!

I worked with Daniel Ayala on 2/8/25 and had an excellent experience! This was also my first time shopping at Ashley Homestore. As soon as I entered the store, Daniel walked right up and greeted me. He made sure to listen to my needs and concerns to ensure we found the best products for my home. I was in the store for at least 3 hours and he never rushed me or made me feel like he had more important things to do! When I ran into an issue with a product, he was understanding, took accountability, and did his part to rectify the matter. I also worked with Korey Delaine on 2/13/25 and had another excellent experience! Korey is a true example of a great sales rep—he is super knowledgeable about all things sleep, is efficient, and has a great sense of humor! I was able to communicate my needs, try out multiple beds, look for a bed frame, discuss price, and pay all within about 2 hours! Thank you both!

I would give a zero star if I could. I was told the items purchased on 05/30/25 were in stock, she said it with a smile...LOL! The day of delivery,we had everything ready as we were told to do. The young man who delivered was very nice, first thing he said to us, was I have the base of the bed but no mattress. Showed us the delivery orders, the base, no mattress & 2 recliners. I called the Ashley furniture, was told that the mattress was coming from another location ( when we were told that it was on stock at the Arlington store) and had not gotten there in time for pickup. Plus the base for the mattress was damaged. I was told that we would receive a call from guest care to set up a delivery for Friday or Saturday, no call came, 26 hrs later I make the, to be told that the next delivery date would be 6/17/25. The sale rep only care to make a sell not at all for the customer, no one has reached out to us. The first time buying at Ashley and the last. In Grand Prairie With no bed.

A lady that worked for acima took my information. Her name is Nicole. She took the info for my living room furniture. She told me to come back the next day to sign the papers. We drove all the way back the next day and she wasn't there. Nor was there anyone there to help me. They had all taken off this Tues. June 3 They told me to come back on Thursday. I came back the next day. Wednesday. They were still not there. But one young man Korey was there and we told him what was going on.He looked for furniture we were supposed to get. The lady sold it. It was gone. We looked and didn't see anything we liked. Korey was a big help. He is really a pro at helping. We found a nice sofa and love seat. If it wasn't for him we would have walked out the door. The other managers were not there to help and it was a disappointment. I looked for my furniture and it was gone. Nicole should not have told us to be there if she wasn't there or had someone to take over. I highly recommend Korey for the job.

This was my first time shopping at Ashley! My sales person was awesome!! Lati Boka was patient, knowledgeable and friendly. Thank you for making my first purchase with Ashley and I look forward to working with Lati in the future!!!

Outstanding service and knowledgeable staff. Daniel and Angel are great representatives of this company! Everybody should buy from this store.

Daniel Ayala and Angel A. provided us with outstanding customer service as we were looking to furnish our first home! We will definitely only go to this location for all of our home needs.

Best customer service from start to finish. My sales person was Adam. Ah-may-zing! He told me he was new but I was bothered by that. He had a willingness to help and that meant a lot to me. It was because of Adam that I made my purchase. This is my 2nd bedroom from Ashley. Good quality furniture and excellent customer service keeps me coming back.

Great customer service.

I was suppose to get my table and chairs on June 03,2025 and when I called to see what time it would arrive I found out it would not be arriving until July 22,2025. Had I not called about the time of arrival for June 03,2025 I would still be waiting. Very disappointed that noone informed me of this change because the salesman told me that it was in stock, otherwise I would not have purchased it. Lack of communication 😒

Excellent service. Amazing experience buying at Ashley Furniture with Lati Boka.

I placed an order over the phone with Gayle and she was so wonderful and kind. I am very happy about my experience with this store.

Great experience! Angel was terrific to work with! Thanks

I always find what I’m looking for at Ashley. Today I ordered a sofa for my new home. I had great help, sale prices and the ability to purchase in the metroplex but have it delivered to Levelland, Tx.

My experance was great !! my sales person Chris Martínez very profesional And very helpful he was abel to answer al my question I would defintly come back

Best experience!

Angel was amazing! He was very patient with us and worked hard to get us the best deal.

i ordered a bed and they sent me a table, still never got the bed. cutomer service is robots

Sabrina was great, the store was clean and everyone we came in contact with were pleasant.

Came in really just window shopping with my wife we knew we were going to get a couch soon but didn't expect to find such a good one right when we walked in and Rahim Rowns greeted us and let us know if we had any questions he'd be there to help. Didn't really hover over us he let us wander the store trying out the couches and we circled back to that first one and he came and checked on us and we asked for a quote and he went above and beyond to help us and even scored us some extra incentives that were an added bonus on top of the memorial discount we were already receiving. 10/10 experience. Came in just looking and left with the perfect couch secured and can't wait to have it delivered! Go see ouran Rahim he'll get ya right!

Jonathan Acosta was amazing ,very professional and patient. I highly recommend him if ya go to Ashley in Arlington

It was a great experience! Loved Brittany ! She was not pushy and she let us have our space !!

Great service Brittney!

Great customer service , i told the rep what i was looking for also my price range and she made it happen satisfied customer

Taylor waited on us this evening and helped us to find just the right power recliner at a price we could afford. She took time with us and explained everything. Thank you Taylor!

My 1st. Experience at Ashley and I was very pleased, thanks.

Thank you so much to Matthew and Marcus! They are are the real deal! They are so helpful. I’ll be back! I’m

Taylor Kilgore was a very good salesperson to work with, very friendly and no pressure. She was very accommodating to assist me with paying online and setting up delivery. I highly recommend you request her if you’re shopping at Ashley in Arlington, TX.

King Korey was simply amazing and very knowledgeable of the different woods. He helped me pick a beautiful quality set for my guest room. Great customer service go a long way.

Ms Lati Boka was efficient and professional.

Very friendly, helpful and knowledgeable. Went over and beyond!

Best service! Knowledgeable, certified bedding experts. I knew what I wanted because I had done my research. My salesperson said everything that I read during my research. Excellent experience.

Gayle was wonderful to work with at Ashley HomeStore! She took the time to really understand what my father needed in a recliner and helped us find the perfect one. Her knowledge, patience, and friendly attitude made the whole process easy and enjoyable. We never felt rushed or pressured, just genuinely supported. Highly recommend asking for Gayle if you’re shopping here!

Taylor was great & professional. She helped me out & didn’t try to sell me things that I didn’t want.

While the selection of items were limited, I found a sofa that works for me. I appreciated the great support from Angel! He was patient and helpful My review will be updated once I receive the item

Johnathan introduced himself, ask what we were shopping for. We told him we were looking for a dinette set, the style and look. Ashley didn't have the one we looking for, so Johnathan got on the Ashley site found it got it ordered with a great price even got us free delivery 😀. Nice young man. Not ever shopping at Rooms to Go. Not good customer service 😕

⭐️⭐️⭐️⭐️⭐️ Excellent service at Ashley HomeStore – Arlington, TX We visited Ashley HomeStore in Arlington, TX today and had a great experience. We especially want to thank Rahim Owens and Marcus Huerta for their outstanding service. They were very kind, patient, and professional the entire time. They helped us find exactly what we were looking for and took the time to clearly explain all the available options. The store is well organized and offers a wide variety of furniture for all styles. We will definitely be coming back and highly recommend this location!

Gayle was my salesperson and she was perfect. I will be visiting her again soon

The whole process was quick and our sales rep was very knowledgeable about the product we were looking at. Made the decision to buy very easy

Went looking for patio furniture. Taylor assisted us and was very helpful in finding what we were looking for at a reasonable price.

Eric Toops was a wonderful salesman. Very thoughtful and patient. We will return again.

(Translated by Google) Very kind attention. (Original) Muy amable atención.

Korey was awesome and super helpful with helping me pick the furniture I wanted and getting me the best pricing.

Awesome experience. Lati was amazing

DOOO NOT BUY A $4,000 TEMPUR PEDC Medium mattress from them!!!!! I’m so mad because I was sold this mattress that now I’m having really bad. Back issues that I can barely get out of my bed. I tried to file the claim and For some reason there is no law tag on the mattress. So now I lost $4000 on this stupid mattress and have back issues!!!!!!!!

We bought some bedroom furniture for my granddaughter and it was delivered on Saturday. The delivery was terrible. It was supposed to be delivered between 2-5. After about 3:30 every half hour the time was pushed back. They didn’t arrive until after and didn’t leave until a little before 9pm. Who on a Saturday wants to sit around the house all day or have a delivery at 8-9pm. I called and talked to the assistant manager twice the general manager was supposed to call me but never has. The delivery is a joke $180 and be white gloves but it’s far from it. Ashley used to be a good place to buy furniture but seems to be going downhill. I also want a refund for the protection plan!

Korey was awesome to work with.

The bed experts at Ashley are very knowledgeable, very personable, and very helpful. All my questions were answered and all my needs were met.

We purchased a floor model shelf and despite it being very visibly damaged and marked up from the online price by $200, they only agreed to match the online new price for the item. Its a discontinued piece so we ultimately opted to buy it and repair it ourselves. We then picked up our other pieces from the distribution center and one of the rollers on the coffee table was wrapped individually inside the box meaning they packed it up broken. There were visible damage marks as well. While we were able to repair the broke pieces, this furniture was purchased new and given to us knowing there was a piece that was broken off. We are long time Ashley customers but the overall experience was disappointing. Our sales rep was nice though and I don't fault him at all for the lack of customer service. I think if thats the experience we can look forward to though, we'll shop elsewhere in the future. If we do return to shop, I'll make sure to check online for best pricing ahead of buying anything. Good businesses are transparent and upfront about their pricing.

Eric was very friendly and very knowledgeable about the product highly recommend him

Quick and easy to get what we needed.

Professional, prompt service from Antonio. I came in in my work truck needing to get in and out. My store of choice.

I walked in, but I was not quite ready to buy my new bedroom set yet. However, I ended up buying a new set and mattress on sale. Korey was my salesperson, and he was very informative of any questions that I had. If you're looking to buy new furniture, stop by and see Korey.

Lati was very helpful and knowledgeable. Great experience.

Awesome Customer Service

I appreciate the sales person who was able to work with me today. She helped make it possible to purchase a quality recliner that I was able to afford. I will be back in the near future to work with her on purchasing my mom a new bed frame and mattress set. I would publicly mention her name, but I was unable to find her business card. I’d like to thank Ashley for adding her to the Ashley family.

We came in and received the most help . She was very nice and very smooth and fast process. Thank you for giving us the best experience .

Cayden Tomlin was so very helpful. He went above and beyond the normal customer service. We will certainly ask for him in the future should we purchase anything from Ashley Furniture, Arlington.

Excellent experience, very helpful, kind. I would definitely tell all my friends and family to go to Ashley's. We're the Customer mattered.

I am very type A. And Korey was very kind. Patient and professional. I changed my mind a couple of times and added several pieces of furniture to my order. It was a pleasure to work with him and I will refer family and friends to this facility. Daniel the manager went out of his way to make us feel welcome

Prompt efficient service and quick delivery

Chris was an amazing light who is so knowledgeable of the products. He is also very personable and open to conversation. The manager also came over to set the tone. It's a nice store.

Great salesman Great customer service Very pleased! Again another great experience today same salesman

Great buying experience, Korey made it really easy to get the furniture I wanted.

Great Customer Service.

Gayle was so nice and helpful, and she answered all my questions, I haven’t bought a new bed in 16 years. I would recommend her to anyone.

Eric Toops sales rep God sent him to me , thank you so much! see you again soon.

Sales lady Lati assisted me twice on helping with living room furniture and I would recommend others to look for her in the store

Latin was the best ......

I’ve been looking for a pair of loveseats and Ashley’s had a traditional one I liked. It fit my needs and my sales person gave me a deal I couldn’t pass up. This is my 2nd living room set I’ve bought from Ashley’s and the first set is still in great shape so my kids are claiming those pieces.

Both workers were professional and friendly

I wish I could give this company 0 stars. This is by far the worst company you can EVER buy furniture from. If you value your time and money then take it somewhere else. I ordered a king bedframe from them 7 WEEKS AGO. Every week they show up with damaged furniture. The communication is god awful. They use a third party company to deliver their furniture and that company does not care about your product. They throw your furniture in the back of a massive truck with 15 other customer prodcuts and it just gets damaged during travel. I told them to put it in a box to help prevent it from getting damage and they refused. I even had an employee tell me they saw it was damaged before loading it on the truck and the manager said to take it anyway. Im not surprised at this point. Ive talked to Ashley furniture managers over 5 times and they do nothing. They say whatever they can to get you off the phone and never follow up on your order and make sure things are changed/fixed. The delivery team is always late by several hours and you have to waist a whole day sitting at the house for when they show up. Worst experience ive ever had. Save your money and your time and go somewhere else

I had a good experience at Ashley, thank you

I had a great experience while choosing furniture for my husband’s man cave . Eric Toops was the associate that waited on me. The transaction went smoothly from start to finish.

Rakhim was Awesome!! I called to see what new bedroom sets were available as well as financing options. He assured me that Ashely had the Best of the Best. He greeted me in the door with a Smile and I left walking out the door with that same Big Beautiful Smile because my bedroom set will be delivered on the weekend. Go get yours.

Very informative, suggested more options, no pressure to buy, made our choice very easy

Heyyyy you guys gave me the wrong bed frame I got a king bed but a queen frame come on now

Cayden has excellent customer service took care of us as soon as we walked in.

great prices and beautiful furniture.

My Salesman Johnathan was Superior. The look on his face when I got approved was priceless. I promise to refer more to Johnathan in Arlington Store. And it is a pleasure doing business with Ashley’s Furniture Stote

I had 2 failed deliveries and the delivery came later then what it was originally scheduled for. Wish I had a better 1st time experience. I probably won't be back. Then all my pieces didn't come with my order.

Great customer service. Rahim was amazing. Next furniture purchase we will be back to see him.

Thank you to Johnathon in Arlington for helping our family.

I had a great experience purchasing a shelf thanks to the excellent assistance of Eric Troops. He was incredibly patient, informative, and genuinely helpful throughout the entire process. He took the time to answer all my questions, explain the different options, and made sure I felt confident in my choice. It’s rare to find someone so dedicated to customer service—highly recommend!

Excellent service. When told my proce range sge did judt that. No pressure yo upsell

NEVER purchase anything from Ashley because there WILL be a problem! Good luck getting good customer service. You will have NO recourse. You WILL NOT get a refund no matter what because THAT IS THEIR POLICY. I called 30 minutes after my delivery to request a refund as the item wasn't as expected. Customer service was closed. I went online for a Chat, spent 30 minutes online providing all the information to the representative who stated she was sending the request and an email for someone to contact me. I received a call this morning from customer service only for the representative to continuously state more than twice, "Unfortunately, that is our policy and I know that's not what you want to hear". Why would they take me through the sham, pretense, pretending to take a request for refund if there was NO WAY that was going to happen? Not even an exchange. The first representative could have told me that. Why did I need a call from Customer Service to tell me that? Why is there a customer service department but no customer service? I purchased from Ashley many years ago and had problems back then. I told myself then I would never buy from them again. I should have stuck with that thought and looked elsewhere. I will NEVER FORGET again. No matter how much you love the item in the store or online leave it there because once in your home Ashley is done with you. I have another order I'm cancelling today! I don't want anything from Ashley ever again! DON'T DO IT! They are dishonest and doesn't care about customer satisfaction. Something about COVID! ARE YOU KIDDING! We have been past COVID for 3+ years. Many stores take back everyday items, clothing, bedding, toys and Ashley won't take back one piece of wood furniture that was in my home 30 minutes! Just their way of keeping your money. There is no excuse for this policy. I won't be held hostage to Ashley and their policy of NO REFUNDS. This is not a small business trying to make and hold on to every dollar, in this day and age there are exceptions to every rule. Big businesses like COSTCO take back all sorts of things including furniture because the value of keeping that customer is more important. Not so with Ashley they only care about the all mighty dollar.

Awesome customer service !

Brittany was awesome. She was so helpful!

Antonio was extremely helpful and polite. He was also very respectful. He was patient and made the whole process easy. Really appreciated his kindness and knowledge. I will definitely be back to purchase furniture again from this location.

Korey met us at door with a smile. He asked several questions to get an idea of what I was looking for. He did, also, give me the option of browsing on my own. Once I answered his questions he took me directly to where I could look at samples. He made several suggestions, explaining the features of each. There was no sales pressure. I felt that I was able to make an informed decision that was in my price range. It was a positive experience.

Gayle was great!! Definitely would recommend her to others.

Great customer experience, acknowledged as soon as I entered the store. Staff assisted immediately and purchase was made with great satisfaction.

Eric was amazing!!!

Everybody at Ashley's including the sales person very friendly and even the delivery guys were great.

I purchased a new dresser and it was to be delivered. When it was delivered the 2 guys brought it in and left it in my living room upside down!!! I thought they would take it in my bedroom but didn’t! I’m not a young woman so I clearly needed help but it was just dumped! Never again will I shop at Ashley’s again !

Great job 👍

Eric was great help in selecting my furniture and helping outline my financing options…which were great by the way. Great place to buy furniture. I will be back.

My experience was excellent never had better help. I was greated properly at the door and treated very well the whole time I was there its a pleasure dealing with complete experts

Exceptional service and a great selection of furniture to choose from.

Mr. Korey was so helpful in getting my mom everything she need for her move. Very professional and went above and beyond to get us all situated. Thank you!

This was my 1st experience shopping at Ashley and I was very pleased. The staff was patient and very professional and pleasant to work with. I had the pleasure of working with Daniel Ayala and he made sure I was pleased with my complete bedroom set including my comfortable mattress. Daniel even took the time to explain the importance of the mattress that I sleep on and how it would make my nights much better and cooler.I look forward to doing business in the future. Thank you for having such an inviting and pleasant atmosphere.

Even doe they didn’t have what I wanted I end up getting something similar to it

We stopped by in hopes of finding a new dining table set. A very big thanks to Michael Kelly who went above and beyond to help us find something perfect for us! Amazing customer service, super helpful, all around great energy from him. We’re very happy with our service and our purchase!

Definitely had more varieties of product and the ROOMS TO GO!! overall they had better pricings which was great !!!!!

Excellent sales team help us with all our needs Eric did a great job

(Translated by Google) It was efficient and they adapted to my expectations. (Original) Fue eficiente y se adaptaron a mis espectativas

Cayden was fantastic is helping me find a mattress in my budget. He was very polite and kind

ARLINGTON STORE: Loved the experience with Daniel Ayala and his manager Sabrina in the Arlington store. I went into the store with a different piece of furniture in mind and came across a chair that I had to have. There was only one of them in store and both of them helped me find another one that was located at the FW distribution store. They were very professional and helpful in helping me snag another one. Daniel even texted me after I purchased the chairs and asked how they turned out! FIVE ⭐️⭐️⭐️⭐️⭐️ service!!!

Very good experience

Great experience and helpful employees.

(Translated by Google) Very good, very kind, they gave us their time, I liked it a lot (Original) Muy buena muy amables nos dieron su tiempo me gustó mucho

Very helpful sales person. After moving we realized that we needed 2 more barstools. Called and was told I couldn’t do it over the phone and that it would mess up our delivery. Delivery went well, but do not know when we can go to store for 2 more stools. Very inconvenient. Can’t believe you would refuse a sale! Crazy!

Great customer service from Angel. Really explained everything. Answered all questions me and my partner had. Nicest person to give us advice. Helped on every step on the process.

We came in today and Eric Toops took really great care of us and didn’t pressure us into anything. He let us look at different styles. We will definitely come back to make our next purchase! Thanks again!

Christopher was great! He went above and beyond to make us happy with our purchase.

LOVE this store! Always come back! Gayle was great and so knowledgeable! She helped us pick the perfect furniture for our very pet friendly house! Marcus, the manager, was very nice also and genuinely took the time to help us get a great deal!

I’ve never shopped here before but I just went in to make a return (couldn’t bc it was online, which is totally fair) however a whole group of co workers sat on the furniture chatting at the front on the store and they all just looked at me when I walked in and basically just stared at me until one of them decided to greet me like they were waiting to see who would first. I said I’d like to make a return and she shrugged at me and said they can’t do returns for online orders here (again that’s fine) the demeanor in her answer was od tho. Like she was relieved she could go back to her convo without working. Meanwhile the other people had continued their convo while lounging around on the merchandise. I asked where I could go to do that (idk why I asked I guess I meant where online but like it was a stupid question to ask her I guess) she responds. “Online?” Eventually I think she realized I was being brushed off because she did apologize and told me to have a nice day and was polite. It just was hostile walking in like they basically looked at me like “great another customer” it was weird, I felt like they were a bunch of teens but they were well over my age. Idk I don’t unusually complain but I really didn’t like that.

The delivery people work really hard for Ashley. I would buy again from Ashley!

Great experience our purchase went really well with the help of Mr Daniel Ayala

(Translated by Google) It's a store where you can find quality, elegance, and very good prices. The service: very good; everyone was very pleasant and attentive. (Original) Es una tienda donde puedes encontrar calidad, elegancia y muy buenos precios. La atención: es muy buena todos fueron muy agradables y atentos.

Very knowledgeable and pleasant to work with!

The salesman and the woman that did my application were so helpful and professional. I had just lost my husband last week and was feeling overwhelmed. They understood and was so caring to me. They made the process of purchasing the furniture so easy.

Lati was professional, polite, and courteous. She listened to us, understood our needs, and showed us multiple options. Lati met and exceeded our expectations! I would definitely recommend asking for her!

I'm a first time Ashley customer and I couldn't be more pleased. From my initial contact with your sales rep Gayle Turner through the delivery. Gayle was very helpful and very thorough for the entire process. Because of her I will be a return customer!!

Lati was so nice and helpful.

Wonderful experience finding the right couch and comfortable. Leilani was very knowledgeable and greeted me when I arrived. Thanks for my new couch, no photos yet but looking forward to delivery 😃

Great place and great people they understand what I was looking for and had it. I definitely will be shopping there again!

I was really impressed with Brittany Hoffman, she made the purchased super easy