Ashley Store | Arlington, TX 76017

Very efficient

Do not purchase from Ashleys, our couches arrived with stains from the delivery drivers! issue is still NOT resolved...worst customer service.

Ashley is great! They have beautiful things at reasonable prices. Jose made it such a pleasant shopping experience. Now I have it set up with everything I need at terms I can afford.

Taylor Kilgore was great

For over 14 years Ashley Furniture has been my go to store when I needed furniture. Once again I found everything I needed and received great help from my salesperson, Rahim.

Good

Great experience. Our salesman Jeremie was great, great salesmanship and personality.

Korey Delaine was awesome in helping us find the right furniture for us. Would 100% recommend thank you

He was very kind and helpful and didn’t follow me all the time and came back and checked on me a few times

I have furniture from Ashley's that has lasted and stayed beautiful for years. Their sales team is great. They let you find what your looking for and then they go above and beyond to make it yours.

Eric was very knowledgeable and accommodating! We appreciate the great customer service!

Kory was great to work with during our purchase thanks for your help and everything.

Was taken directly to what I wanted to see! I bought the most comfy sectional, ottoman and giant chaise! Our salesman Korey was super helpful and answered all of questions. We will be shopping there again in the future.

Our order is not arriving on time. They that helped us got on the phone to see what the problem was. Put a rush on it. We are so happy

Jonathan was a great help and we found exactly the perfect console for our needs. Being new on the sales force he needed a little help with check out but met our needs splendidly. We definitely will return and ask for Jonathan! Wish him good luck for us.

Antonio is a true salesman with his knowledge of their products and personality he blew my wife and me away. Our friends and relatives will definitely hear about him!

(Translated by Google) Very good (Original) Muy bueno

Michael Kelly was amazing. He showed me things, I picked them out, was approved for financing. He was just very nice and helped me find the things I needed. This is the chair I bought. It fit in my suv and I got it home safely. The bed will be delivered soon.

Great customer service! Chris was very patient with helping me decide on my selection.

We purchased 3 Entertainment Couches, 4 years ago & all 3 stopped working. Two people live in our home, so not used much. I will never spend that much money on another Ashley Furniture Couch or Recliner!! What a waste of money!

If I could give zero stars I would, im furious!!! I bought a set of mango wood furniture from here and noticed saw dust when I got it but, I didn’t think too much of it because I figured maybe that’s just because it’s new. I’ve never bought new furniture before so I don’t know what to look for and I’m also putting my trust in this company to give me quality furniture. Well months go by and every time I open the drawers there’s saw dust but still I’m thinking maybe it’s just because the dresser is rubbing on the metal when I slide open the drawers. I didn’t think anything more until I saw termites!!!! The furniture they gave me was termite infested !!! I call them and they told me that because the warranty ended a few weeks ago they said they can’t do anything about it!! Mind you I’m paying installments on this furniture that makes it almost double its cash value!! So roughly around 12000 and there’s nothing they can do. Now I have two options either pay on the furniture I can’t even use or stop paying it and it’s hits my credit. I’m mind baffled that a corporation this big can’t do anything.

Angel was helping us pick out our furniture. He was very knowledgeable professional and helpful. Any questions we had he was able to answer. He worked with us and made Ashley furniture an incredible experience. I will definitely be returning and buying furniture.

Nice stuff but the prices are high

It was great they greeted us at the door , was able to price match and I loved the entire experience. The sales person was very helpful . I would go back

Taylor was amazing!

When you buy Merchandise at these furniture stores we should be able to protest the delivery charges. I don't agree with the outrageous delivery fee they charges for just delivering up the road $169.00 this is Highway robbery.

If you want to buy some furniture and wait over 10 days for your paid in full purchases to be delivered (and never was delivered), then this is the place for you. Otherwise, stay AWAY!!! My first time shopping at an Ashley Store and will be my last. Their entire shipping system is outdated, confusing, and atrocious. Numerous delays and false promises. How are they in business. Smh. Let's see how long it takes to get my refund. Probably another 10 days.

We bought furniture from Ashley and Rooms To Go on the same day, guess who has the best customer service after delivery, it was not Ashley. I have been on the phone and chats trying to get one issue resolved for 2 weeks. We had never bought furniture from them we decided to give them a try. I don’t think we will be shopping with Ashley in the near future.

Walked in right before closing, wasn’t rushed and had the best customer service. Got a great discount as well.

My sales associate was wonderful. The warranty service is horrible. I filed a claim October 2023 and I am just now getting results. The couch had to be replaced because the technician damaged the furniture. Then with the delivery of furniture, they delivered the wrong items.

First time shopper and Lati made it so easy. Gave us our space to pick our sofa and showed us the amazing beds! She was so knowledgeable that deciding to buy a new bed was a done deal.

it's good👍

Had a wonderful experience there it was fast and easy and the salesman JOSE was absolutely very helpful and courteous. This is the Second time I buy something from him. Thank you soo much for your help JOSE!!! Keep up the great work.

(Translated by Google) I bought a living room and the seller told me and yesterday, don't worry, how did you pay? We are going to keep the merchandise in the warehouse for when your house is ready and well, nothing, when they gave me the living room, only one sofa because they didn't have the other one. In stock from June to October I think they have a probable delivery date. I share my experience so that this does not happen to you, I will never buy again, there is terrible service 😡 (Original) Compre una sala y me dijo el vendedor y manayer no se preocupe como pagó ya la mercancía se la vamos a guardar en la bodega para cuando su casa esté lista y pues nada que cuando me entregaron la sala solo un sofá porque el otro no lo tenían en existencia desde junio asta octubre creo que tienen fecha probable de entrega. Comparto mi experiencia para que no les pase yo de mi parte nunca vuelvo a comprar hay pésimo servicio 😡

Furniture was good but wow financial activity was a disaster 1 Wanted $600 to deliver couches (I refused) 2 Did the payoff no interest in 1 year - went from $3,800 to $300 balance in 1 year then they charged me $980 interest for not fully paying off. Took 2 years to pay off. 3 35% interest rate on remaining balance. Like good furniture but I will never do business with such a greedy company. Enjoy the review.

Great customer service experience from Korey and Alex!! The store needs to have more accessibility to stock and and increase on inventory.

I will never buy from Ashley Homestore again. First issue was that the table I bought in the store was cheaper online so after buying it in the store and getting home found it cheaper online I was not happy. I had to go back in the store and it was easy to get a refund for the difference but something I shouldn't have had to do. But the main issue was pick up. I scheduled to pick up on Saturday, they said they would issue a 2 hour window but instead I got a text from their bot "Jenny" saying text 30min before heading over. So I did that and then got a text back that said to text when I arrived. Did that got a test that said "Great, someone will be with you shortly - please get ready to say hello". There was about 12 other people when I got there at 2:19. 30min later 1 person has left, over an hour a second person has gotten their stuff and left. At this point I get out and find out the person next to me has been there over 2 hours. So I wait more the guy next to me gets his turn but still nothing for me. I get out at 2 hours and talk to some other people. I ask will they text me when its my time to get in line at the dock. She said no but I needed to go inside to make sure I was on the list. So I go inside after 2 hours and find out the text message does nothing - I wasnt on the list and my item wasnt in the que to be picked. I complained to the employee and she said there was nothing she can do that the text doesnt do anything and they dont know why its sent. I get checked in and wait almost 2 more hours to get my small table. The employee at the doc said they were behind all day. He said that if they are not busy they go outside and make sure people have checked in but if they are busy they cant do that. I suggested if they cant stop the text at least put up a sign. A very simple solution to a stupid pick-up system

Jeremie was very helpful. He continues the fantastic customer service that we have enjoyed since 2004.

Excellent service, excelent customer service,nice and gentile people

Excellent customer service! Mrs. Gayle The number 1 in sales and the advice we received from Mr. Jose, Store Manager was fabulous, very satisfied. Thank you, thank you! Best Store in Arlington.

Excellent service!!

Kashia took her time and really listened to what I needed. She got my bedroom, mattresses, and delivery taken care of.

Chris was very helpful ,he provided great customer service and very friendly.

Antonio was very professional and helpful in answering our questions. Very good quality furniture and we couldn’t be happier

sales guy was very helpful and great to work with

They gave me a good deal, Chris was real nice, helping out

Didn't go, went to Wilhite in Weatherford and purchased there. Ashley's tried to scam us.

We shopped at this store and we're told they would match their internet prices . We bought lots of things , $7,000.00 worth . We came home , my wife got on the internet to check things . They sold all of it at store prices . We went back and they played games with us and we canceled our whole order . We went to Living Spaces in Grand Prairie. What a great place . You really can have what you want . We bought our couches in the color we wanted , with better fabric , for less money than Ashley's Furniture. DO NOT SHOP AT ASHLEY'S. THEY WILL RIP YOU OFF !!!!!!

We choose Ashley because all of our furniture is from here. We walked the whole store and we weren’t acknowledge until we were leaving the store. The sales rep was great. The customer services and the acknowledgement was terrible.

Excellent service from the folks at Ashley, Arlington. Special shoutout to Miguel Meza for making our shopping experience stellar

The customer service that I received was awesome. Everything explained fully, dates and expectations lined out, very professional. Walked out feeling like we accomplished something.

I had a great experience here. Staff was friendly and polite. They worked with me to get everything the way I wanted it. Taylor Kilgore you will be highly recommended. Thank you again

Good furniture at really good pricing. The customer service is even better! Gayle Turner was great to work with!!

Pretty upset. Purchased a box spring that was a bit too high for me and I called as soon as it was delivered and realized it was too high, I was told that it would be able to be exchanged after a week of no contact I called again and then was told I was unable to exchange it. I wouldn't be upset if I wasn't told it would be exchanged in the first place and I called as soon as it was delivered the same Second as it was being set up in my room. No help at all.

Friendly, helpful service. Told me about options without being pushy.

It took four guys to deliver in a unmarked truck no Ashley name on clothes or truck. My item was the first delivery that is the worst. If you set a crate of bottles on a tail end of a bobtail truck, I guarantee you they were crack I have not had to chair two weeks not even a week, and the back massage does not work after waiting as long as I did and received the service I received is not worth it. I have a truck I could’ve picked the chair up myself. I would’ve feel better knowing that it was not damaged during delivery

Had the most Amazing experience with Michael, and Korey was the icing on the cake. They both were very knowledgeable about the products, attentive to my needs, and were thorough through the entire process. Top notch, customer service! I left with a fully furnished home at an affordable price! Loved working with them both, if you’re shopping for furniture go check them out.

If the issue is resolved, I will update this review. Warning:: If you buy from them, do NOT sign that you received your furniture until you take a close look and are happy with it. Once you sign, if there is something wrong, they Will. Not. Help. You.:: We had a great experience at the store with the sales team, so there is that However, the communication with the delivery company was extremely difficult. When they came, I felt like they did not have the time of day for me at all and any question was an inconvenience. They were in and out in less than 10 mins and basically said, "Here sign this to show we delivered it." Not once did they say that we could do nothing if there was something wrong, and they did not give me *any* time to inspect it while they were here. (This policy is in the paperwork of purchase. However, we never saw it and were not told verbally) So the first time I sat down on the couch, I realized it was 3 or 4 inches taller than what was in the store. My feet can not touch the ground! We called customer service, and they basically said "it's in your home. There is *nothing* we can do." So we went back to the store and tried the same set there. And I can touch the ground! We show picture and explain it to the sales rep and manager, and they said "our hands are tied. You have to call customer service" So I talked to 4 different reps, and they all say I have to fill out their online form. There is no way to explain all that in that format. Currently, we are waiting for them to send a technician out, IF they agree that there is a problem. So far, everyone has said, "That's just the way it's made." This is very bad business practice! Your policy should be known up front and you should at least care about your customer.

The sales person was awesome. She was patient and really listened to me and what I wanted.

Great Jonathan continued to look and do his best for us. I appreciated him and Angel taking care of me and my husband. Mrs. Bernay Holley

Very happy with Miguel today. He was knowledgeable, friendly and patient while we worked out our options and made decisions. Very thankful we met him today!

I found everything I needed for my apartment at Ashley in a matter of 2 hours. I had a dedicated member named Alex, who paid attention to my style and vision. Her ensured that I was able to find everything from bedroom sets to living room furniture. I can’t wait to get my shipment in. Thanks Alex and Ashley Furniture for helping me make my house a home!!!

Will update after furniture is delivered

Terrible experience with store manager. Read the fine print before signing 0% financing with Ashley! There is a 2% “service” charge. When I questioned the store manager about why there was an extra 2% charge, he chuckled and said don’t worry it is interest free from us. The extra 2% is a service charge, not interest.

Amilcar was awesome from the time I walked in Ashley’s until I made my purchase. Very helpful and addressed all my concerns. The actual delivery was great too and they were quick in and out. The issue I have is with setting up the delivery and the lies that came with it. I had to reschedule and the communication was very poor. I’m assuming the person emailing me was Jennifer. Not sure if it’s a real person or automated. No apologies or anything . But I love my furniture and all in all it was good.

Great experience!

Jeremie was very kind and helped me and my partner with any questions we had and helped us find the best mattress for us and gave wonderful service.

We purchased a bedroom furniture set almost a month ago from this store. Our delivery date was set for the 10th of August and we got rid of our bed in anticipation only for our delivery to be canceled without prior notice. My husband went to the store to complain and was told our furniture would be delivered on the 13th. Once again, it wasn't. We both went this time to the store and asked to see the manager. We wanted to cancel our order. He told us they were having problems at their warehouse and he couldn't guarantee us a delivery date but he didn't want us to cancel. He offered us a free bed if we could go to the warehouse ourselves to pick it up. We were grateful for the gesture but the bed we picked up is a nightmare, very uncomfortable and our backs are shot. We looked up the bed and it's $239. We feel insulted. We haven't had a decent night's sleep in days. We will be canceling our order and we will never visit another Ashley store again

This is the worst Store I have ever been to. They have no regards for their customers whatsoever, and are extremely rude, once they get your business that is it no updates nothing. I order some things from them, was told they were going to deliver it in batches, the first batch was delivered when they promised to other than that they have been giving me the roll around lying about dates that was never delivered on. At first they said Saturday 10th of August 2024, I go nothing, went there and was told Tuesday 13th of August got nothing and was told Thursday. You can see the trend and the lies they peddle. This is the worst customer service and treatment I have ever received. No call to even update me I'll just wait after scheduling and never see anything. Don't go there run.

Do anyone know the number to Is the corporate store

Muy bien thank you Miguel you awesome attention!!

i had a great experience . Gayle was super nice and very helpful may god bless her . she was very patient with me considering i am a young adult and dont know much about financing etc . i will definitely be back . once again thanks to her :)

The sale lady Lati that help with my purchase, was so helpful in helping select the items I purchase. She was very polite and answer all the questions I ask. Keep the good work up Lati. God bless you.

The sales lady was honest snd helpful

Had no intention of actually buying anything today but ended up buying a living room suit. Enjoyed my time in the store.

I had a good experience at Ashley Store. He answered all the questions i had about the furniture i chosed. Thank you Amilcar Ruiz. Look at the quality of this furniture. Nice!

Went and bought a bedroom set on a Sunday afternoon so the salesman was making me a good deal. Well he included the $999 insurance saying it needed to be added because that's how he makes his money. Didn't like it but okay. On the receipt it said can take up to 16 weeks for delivery and I questioned it and he said it was prior covid language and I would get my furniture delivered in a few weeks per the schedule. Well it's now been a month and the headboard can't be delivered until end of Sep. I also canceled the warranty because I didn't want it and the salesman called me up and said I either keep it or management will cancel my order. Told him no and then called customer service and they told me that the store put it back on without my approval. Don't but from them. Had the rest of my house furnished by Living Spaces with no issues. Between the lies and threats from the salesman will never go back.

Jeremie was EXCELLENT with helping me complete my order of the phone & walking me through the payment process. He was very patient and thorough with completing my transaction. I highly recommend him for future sales.

Our first in-store shopping experience with Ashley Furniture was in 2008 in Arlington and the store, service, value & quality of merchandise was excellent. Furniture stores have come & gone since then but we are happy that Ashley is still around. I will admit I even window shopped some of the other seemingly popular furniture stores but their quality of merchandise, style and value never seem to surpass the Ashley brand and a major deciding factor to actually buy always comes down to “My Customer Service Experience” and I can 100% say that Alex Aviles @ the Arlington, TX location definitely made a positive impression on us. He is an amazing Sales Professional and is definitely a remarkable asset to Ashely’s frontline team. Alex was not only knowledgeable about the history of Ashley Furniture and their products but he was extremely patient and supportive in helping us identify the perfect combination of style & comfort for our family room. I had many design ideas that were all over the place but at the end of the day Alex helped us to feel comfortable and confident about our selections and this is exactly why I will always return back to Ashley…. The experience was EXCELLENT!!!! Thank you Alex!!!

Excellent service from Alex at the Arlington location. The only reason for 4 stars instead of 5 is because they had the style of the bedroom suit I wanted but not the color. However, everything else was on point. I’m looking forward to my delivery.

Corey gave me great customer service!

Great experience…. Knowledgeable on merchandise. Price right where I need it to be to off quickly. Thank you!!

This was my 1st time there and I have no regrets. I look forward to buying more furniture via Courtney Youssef. She is fantastic and very knowledgeable.

I wanted to share my recent experience at your store. After discussing a discount on furniture with Shannon Tharp , I stepped out briefly to get my wallet. When I returned just a few minutes later, I was informed that I would no longer receive the discount and had to pay the full price. I was quite taken aback by this change and found the attitude displayed to be quite rude. Despite my attempt to resolve the situation, I was met with indifference when I mentioned leaving a review.He said I don’t care about customer care . Shannon Tharp - Associate sales manager

Store is nice lots to chose from. Chris helped us. He was knowledgeable on the couch we purchased, no pressure from him. He is a great sales person!

Miguel Was great. If you’re in the Arlington location ask for him 😉

Gayle Turner was extremely helpful and super nice. She made us feel like we were extremely important.

We got some furniture from this store, very disappointed with their delivery team and customer service. The delivery team gave us the wrong furniture and always act on a rush to deliver. We try to get the item replaced and never got the customer service to respond. I try several times to get this issue resolved and they ignore my request, I encourage any customers to think about it before buy from a place that use a 3rd party to deliver their products. Specially if they won’t have a service desk in place to help their customers.

The BEST sleep expert ever! Korey provided us with the best service from the moment we walked into the store. After traveling all over the DFW Metroplex to find the perfect loft bed with a desk, he was the only one that treated us like people vs a means to a meet a quota. Although we did not purchase our initial Intended item, due to unavailability of lofts inside the store, we walked out as new owners of a life changing investment. As we were headed out the front door, he offered us a free and quick demonstration of the beds and we agreed because he was so nice. A couple hours later, he proved why he is truly the best sleep doctor and we made the largest bed purchase of our lives. I dread laying down for bed and night because of my chronic pain but I am anxiously waiting for the delivery this weekend to begin to enjoy sleeping. Thank you for all your patience and expertise.

Good people and freindly and very helpful

Mannnnn it was a awesome visit with Kory whom we bought our therapeutic bed from. That bed definitely carry a wow factor and to that I say Wow! Yes after telling all about the bed I just had to have it. Then I just had to get one of the pillows which feels amazing. Check it out and you will love it too!

Best experience, lots to choose from! Great staff. KOLBY was fantastic, took his time with us and very patient. Treated granddaughter to some candy to entertain her while we shopped! Go see them, you won't be disappointed!

We had another fantastic experience at Ashley Homestore in Arlington, TX. Chris helped us today. He listened to what we were looking for, didn’t hover, but stayed close enough to answer our questions. Chris helped us stay within our budget, explained every detail, and we couldn’t be happier with the process.

Worst experience ever! If i could give this a 0 i would. our sales person named Christopher, tall curly hair guy so unprofessional he was so rude and unhelpful I’m never coming back to this location. Don’t waste your time or money here

Very unprofessional work ethic coming from the tall curlyhead with a sleeve tattoo i believe his name was Chris i expected more from Ashleys furniture store..

Great customer service. The sleep expert really knows his stuff and the sales associate was very attentive and patient and worked with me on some pricing! Also, there’s some really nice stuff in that store to choose from.

I loved the recliner, but after a year and a half I start to have electrical problems. It intermittently works. The wires seem to be connected. I’ve never worked so hard to get someone to repair anything. Every phone call I make I get passed off to another number to call. Then I’m requested to put my info in a chat box. Then told I needed to call yet another number and do the uploads again. This is POOR customer service!! I will definitely leave Ashley’s off my list for future purchases!

I was greeted right away at the Arlington store on S. Cooper, and received excellent customer service.

Great customer service

Great experience at JPS. Wonderful doctors.

Ashley's has a wide array of furniture. MiKelly was professional and knowledgeable

Korey was great! Knowledgeable, didn't pressure us and was fast providing us information. Appreciate the excellent customer service.

Our sales person Taylor was nice and helpful. She answered all our questions. Everyone else was nice and friendly also. Great store great experience.

I had some issues with an online order, went to the store and was taken care of immediately, they guided me through the process to get the furniture and delivery all set. Thanks

10/10 they help me wonderfully throughout my expectations for what I need!!!! I highly recommend going here!!!

Excellent customer service!

We had the best experience today shopping for my mom a chair. We went in not knowing if we were going to find the right thing, and Kashia was so very helpful. She helped us find the perfect chair. We were in and out within an hour. We sat in one chair and we bought the first chair we sat in. She knew exactly what we wanted. Super friendly and professional. Thank you Ashley…Kashia needs a raise!

Eric was amazing 🤩

Michael Kelly was a pleasure to work with. He took fantastic care of me and my family and look forward to our new furniture.

Eric was great, very informative. He listened to feedback and recommended the perfect furniture for our home

My visit to Ashley Furniture was less than satisfactory. The selection left much to be desired, with limited options that failed to inspire or meet my expectations. The lack of variety made it challenging to find pieces that truly resonated with my personal style and the needs of my home. Upon entering the store, the sales approach was immediately off-putting. The staff, resembling a flock of vultures, were overly eager to the point of discomfort. One salesperson's conspicuous signal to another upon our arrival felt unprofessional and tacky, setting a negative tone for the visit. The persistence of the sales team was relentless. Despite my clear disinterest, they approached us no less than five times, each encounter more intrusive than the last. Their inability to respect my browsing space and decision-making process was frustrating. It reached a point where maintaining politeness became a struggle, as their pushiness bordered on harassment. Overall, the experience was marred by aggressive sales tactics and a disappointing product range. It's unfortunate when a shopping trip, which should be enjoyable and exciting, turns into an ordeal. I hope Ashley Furniture reevaluates its customer engagement strategies and broadens its selection to better serve potential buyers.

Gayle was amazing.

American made, quality made. No pressure sales. Great teamwork. Special shout out for Korey, very knowledgeable and provides very information requested. Very comfortable and enjoyable purchase.

Taylor and Corey were very helpful with getting us our king bedroom set definitely recommend both of them !

Looks like we over paid by 2000

Best friendly experience with Miguel. He was not pushy but professional and heard our needs.

Prices are WAY cheaper online. They will price match it. Other than that pretty smooth still waiting to pick up item

I had a positive shopping experience at Ashley Store. I was able to make my furniture purchase in a fast and efficient way, and Gayle was very helpful. She answered all my questions, was knowledgeable about the merchandise, and was very pleasant.

Loved every second there. Great selections. Korey was really nice an really helpful in the process. 10/10 recommend Ashley's an asking for Korey.

Taylor is an excellent sales representative and helped us find exactly what we wanted.

The customer service at Ashley's was incredible. Courtney and Eric were very easy going and answered all of our questions. I would recommend if you are going to shop at Ashley's you must ask for them.

My sales person Christian was very patient and assist with showing me different designer styles. He brought over the staff member to demo the adjustable bed and that person was very knowledgeable. I was looking to purchase a kitchen table and chairs and a dining set but all of the chairs for those sets were uncomfortable. I settled on just a particular table and not the chairs.

Miguel was excellent in helping our family out with all our needs. Even on his off days! We appreciate him and the store. Great service great customer skills.

Gayle was very friendly and helpful to my sister and I as we purchased a twin bed for our mom.

Great experience, very personable salesman!

Korey was absolutely amazing, very knowledgeable, patient, and had the best customer service ever.

Chris was great and very accommodating.

We always find what we are looking for in Ashley Furniture. Lati was amazing and very helpful to get us what we needed at the prices we were seeking!

I'm so excited and can't believe it! Dr OKU your work really worked! My ex- wife is back after she left me and the kids for another day man ; she call me and apologize to me wanting us to get back together again...and here we are! Yes, I'm extremely happy that we are living together again, thanks for your assistant https://www.facebook.com/Dr-Oku-temple-114147387163908/

Chris Martinez was a great salesman

Korey was a great help to me. The place is clean and the people are nice as well as helpful. Thanks again to Korey in Arlington for everything.

To: Mr. Michael Kelly, sale specialist Our experience was truly five star. Our sales person Mr. Michael Kelly, was exceptional and we loved his professionalism in helping us in buying our furniture. We would definitely recommend him to other potential buyers to go to the Arlington location at 4650 S. Cooper Street, Suite 101, 76017 and ask for him. Thank you, The Kirk's

RUN AWAY FROM THIS STORE! This lack of customer service is appalling. The sales manager Courtney's response is "It is not our job to provide customer service". There are plenty of furniture options in DFW where client satisfaction and service is a priority. This store doesn't deserve your money or your time.

Great delivery service. Delivery men very courteous and quick.

Arlington store was a big help Latie was a big helped and met all my needs and quickly.

I purchased a bed and mattress at the store and later chose to have White Glove Delivery. I was unaware nor advised this service would not assemble the bed. I purchased this service to assemble the bed not to walk a full size mattress, in a box, wherever I wanted . I have had several conversations with Ashley concerning this delivery and not once was I informed this particular item would not be assembled. Very disappointed to say the least!

We always have a great experience there Corey helped us today and he went above and beyond. If you want great superior service ask for Corey.

Taylor worked great with us! Please be sure she receives plenty of kudos! My children even talked about how friendly she was! Great experience over all! Can’t wait for my delivery! Thanks again, Taylor! Great customer service! May God Bless you always!

We came in looking for furniture and left with so much more! Gayle was so insightful and friendly while we were browsing and really took the time to educate us on promotions, mattresses, and anything we needed. We will be happily returning 🙂

Had a great experience here! The selection is really nice and the entire staff was welcoming and friendly. Our salesperson, Eric, was great and made the whole purchase process quick and easy! Would recommend 10/10.

Christopher was extremely helpful and assisted me in completing my home decor

The movers were Great, they did a Awesome job. They were very careful not to break anything , and they set everything up the way I wanted it.

I went into store to look at their recliners. I looked at several and found the one I liked so bought and paid for the recliner at that time and delivery time and day were setup. The recliner was delivered at specified time but when the delivery guys brought the recliner inside I immediately told him it was not the right color, I had selected a lighter color called Fossil but that is not the color I that they delivered. The delivery guy said I would need to call Customer Service so I signed his phone to confirm delivery although it is not correct. I contacted Customer Service and they said they would process the complaint and send it to the store and someone would contact me. After several additional calls to Customer Service I still have not been contacted by anyone. I also called the store directly and one of the Sales person told me that he would let the Manager know about my complaint. I still have not heard from anyone from the store. With Ashley you don't get what you want, you get what you get! The store is located in Arlington Texas on South Cooper Street. NEVER AGAIN!!

(Translated by Google) Very nice, friendly and help you with everything, they understand you and do their best to make it a pleasant experience. (Original) Muy agradables amables y te ayudan en todo te entienden y asen lo mejor para que se una experiencia agradable

Christian Jamie was a very good salesman and took good care of use

Was a wonderful experience with the team of Korey who educated us on the mattress and Angel who was very patient with us on our living room selection y’all have two very good employees thanks to those two gentlemen for all there help

Get customer service

Me and my mother had a good experience ☺️

Bought a couch here back in March from a representative in the store (I believe his name was Charlie) and we were straight up lied to. He tried pushing the sale on us, telling us it would take 2-3 weeks for delivery. Here we are nearly 3 months later and still waiting on the delivery because the couch was on backorder and they didn't bother to tell us the truth about how long it would take (the information was readily available on their website). He also told us that our warranty (if not used by the end of it's term) would be refunded to our card. The fine print actually says it turns into a rebate for the store. Another lie to get us to buy. I would avoid buying here.

Jeremy went the extra mile to get my application approved. The team work is excellent. He was very professional and courtesy was presented with no pressure. I was very pleased with the outcome. I would most definitely recommend Ashley Store.

I received the worst service. The furniture arrived defective. I got the run-around from 5 different employees and managers regarding my refund. I continued to get multiple calls at different times, every day for them to redeliver the same items I returned. I even went to the store and spoke to them regarding my items being returned. They never canceled the order in their system. It has been 6 days since I returned them and still have not received my refund. I will NEVER purchase furniture from them again.

My experience at Ashley furniture was phenomenal. Courtney Yousef helped me and she was absolutely wonderful. I had great service and she was very helpful in assisting with finding what I needed. I definitely recommend them and when you go ask for Courtney!

Michael was friendly, knowledgeable and helpful with helping us find the perfect bedroom set for my daughter.

Great people, great place, always a pleasure buying from this Ashley's furniture store (homestore), Thank you Eric Toops.

The worst experience ever. I bought the a dinning set with 8 chairs, a coffee table, and some other items on May 26th, paid off. Now is September 9th and I still have not received all the dinning table and the coffee table I paid for. They keep pushing it further and further . I don’t know when I will receive all the items I paid for. Unbelievable! When I call and ask, they act like I am bothering them and it’s not their problem. I request for some kind of compensation for all the time I have been waiting for. I could have gone to other stores and got my furniture. Customer service is extremely bad and they don’t care about customers.

We have shopped Ashley a couple of times. Always friendly personnel that wait on you. They show you the furniture you’re asking for and never push you to buy. We have been very pleased with our furniture we have bought. Thank you Lati for your help.

Fantastic place to shop

I'm appalled that an associate manager (Courtney) would say her job doesn't include customer service! I expressed my concerns asking her to reach out to someone higher than herself when she replied "I can't" nor would she provide any contact information for me to reach out to them. My delivery was not completed when scheduled (I received one item a few days ago the other was to have been delivered yesterday). I canceled the order, attempted to return the item (I haven't even sat on) previously delivered and was told "No I can't do that". My time and my money were wasted, and I now have an incomplete set of furniture because her job is not about customer service! Worst experience ever!!!

(Translated by Google) Mr. Amilcar, wonderful, excellent treatment, courteous, very professional, accommodating, helped us complete our purchase in the best possible way. The product with exceptional quality. I recommend it 100%. (Original) El señor Amilcar maravilloso un trato excelente, cortés, muy profesional, complaciente nos ayudó a completar nuestra compra de la mejor manera posible. El producto con una calidad excepcional. Lo recomiendo 100%.

The person who assisted me was super attentive and answered all my questions appropriately.

Well organized and a great team. Shout out to our salesperson Michael.

Megan was pleasant and knowledgeable. I would definitely shop there again and send all my friends to her without hesitation.

Such a pleasant and simple buying experience!! Ask for Chris at the Cooper location in Arlington TX, he was so helpful!! I love Ashleys!!

The associate who helped us was very knowledgeable and friendly.

Great selection. Patient sales people.

Had a great experience with Korey as our representative. He was welcoming, attentive, and informative. Overall, highly recommend looking for him when making purchases at the Ashley near Parks Mall.

Jose did a great job and provided good customer service.

Jeremy was amazing and bent over backwards to make my shopping experience pleasant.

Very detailed and good marketing

Great Service! Chris was friendly, knowledgable, and very helpful. The furniture is beautiful!

DISAPPOINTED

The store its self was fine. Pick up was terrible won't buy from them again Got to the pickup location to a sign on the door saying they would be back in a hour no specific time listed. Called only to find out they should be there and had to send them a picture of the note on the door before they would address any issue after finally getting someone out took them another 45 minutes to even get the order ready costed me money sitting and waiting for a rented truck. Again store was fine if you pay for the shipping probably fine if your picking up your own order just go somewhere else.

Excellent attention, cost, variety and colors

Very attentive and detailed knowledgeable, but not good on getting you a the best deal they can offer

Chris was great and very helpful and we put the table in layaway. He even got me a discount very nice and kind man.

I was able to work out a deal that solved all my furniture needs

I had a very bad experience here. I moved into a new apartment and went to purchase a dining room set immediately. I went to the store and ordered something online and set up delivery. They rescheduled me three times and I finally went up to the store and asked for my money back and the manager offered me a small refund and said she spoke to her regional and there was a firm delivery for the following weekend. My delivery window was from 8 to 11 and at 10:56 I got a text asking me to schedule my delivery again so immediately went up to the store and got my refund. They have horrible horrible communication skills and when you try to call the store nobody answers.

Multi years/sets of furniture I’ve bought from the Arlington store. I always shop around but end up returning for the quality and value bundle pricing. Jose helped us this time and was very helpful and professional. I recommend the service and value you get with Ashley!

Worst experience ever. I do NOT recommend going to this Ashley store. I order a king bed set from them which I made extremely easy by going in there and already knowing exactly what I wanted. The guy that helped me didn’t have to do much. I told him I was moving and needed the bed set. I paid for delivery and setup. He said make sure I respond quickly with delivery which I did. It was going to be delivered on a Friday. Since I picked assembly I knew it would take a moment. So I took off work for that day. The day before I get a call that the king bed is “lost”. She had no update when it would be in and was extremely unhelpful. I then did the Ashley chat online and waited for them to tell me I have no order placed with their company. I left work and went to the store I purchased at. Between this I messaged the guy who I purchased with which I got zero responses. I then get to the store and he is laughing in a corner and we lock eyes and as I go to the counter he sends me a text sorry I’m on lunch. He clearly was not. I then speak to the manager Megan and tell her the situation. She cuts me off multiple times. Tells me over an over to give her until the end of the day. So I said is that 5 o’clock? You close at 9? She said yes around 5 I will reach out. At 7pm I call her since I’ve heard nothing. which she doesn’t answer and instead sends me a text message saying it shows the 7th now. Couldn’t even call me though. The 7th passes and they have no update. I have cancelled my king bed set and will not ever be going back to this store. Their communication all around is horrible!!! Why you would think texting as a manager is acceptable I have no clue. Save your time & money and go somewhere else!

I had a great experience, Eric helped me navigate the process. I will recommend to anyone. Thanks

Very good customer service. We got attended by the salesman in a wonderful and courteous way. We got the dinning table and chairs we were looking for.

Mike Kelly was extremely knowledgeable and helpful. His assistance was greatly appreciated.

Service was excellent

We came in to get new pillows and look at new mattresses. I am always thankful for nice customer service and willing to give us time to answer questions without sales “buy it now” pressure. We will be back when we are ready to purchase the mattress!

Poor customer service and rude staffs. Their so call manager are worst they don't even have the basic communication skills. All they care about is making a sell. They judged client base on how they look. I do not recommend Ashley furniture in Arlington. I reported them to cooperate.

Jose was too amazing!

Good selection and Chris Martinez was great to work with! I appreciated all of his help!

Gayle was most helpful to us. We were able to furnace our entire house in one trip.

The store had a wide selection of what I was looking for, and our salesperson, Antonio, was professional, knowledgeable and worked with me on what I needed. In addition, everyone in the store was friendly. I will definitely return to this store for future purchases and will recommend to family and friends.

I enjoyed visiting the Ashley Store in Arlington Texas. Very friendly & knowledgeable staff. Helped me get the right product @ an affordable price. I definitely will patronize their store, for my next major buy. Thanks again Winfrey......

The Arlington location is by far the worst location ever! They literally dropped the ball multiple times in setting up delivery for my mother-in-law bedroom set. Mind you she purchase 2 wks prior inside the store with the help of one of the “managers “ and still did not get her furniture delivered. She canceled her order and they lost over $5k in sales. Do not go to this location they provide high expectations with broken promises. Will never return again.

I have not shopped at Ashley in years. This experience was exceptional customer service. Thank you!

The absolute worst service, if i had the option to give it zero stars i would. All they care about is making the sale, they lie about the inventory, they lie about the delivery all until its too late they have taken your money and now you are left without money and furniture. Kasha, Courtney and Meghan along with the warehouse staff all made this experience hell. And their only answer to anything is well the system wont allow me. Allowing a computer dictate your level of customer service is the worst that is not customer service. I will never ever be a Ashley Customer and i truly hope anyone reading this wont be either. Do not waste your money on this company or your time with people that could care less about you as a person. I wish i could tell my entire story and how each of them failed. But take my word for it, do not shop Ashley Furniture.

If I could give a zero star I would the staff is only concerned about making a sale my elderly mom and myself spent over 7,000 in one day just to end up with no merchandise last week I was told I would get my mattress on the day we moved in after we called and ask why we haven’t received the text to confirm they told us the order was cancelled same thing with my mom bedroom set after she confirmed through text they cancelled her order this is the worst place I would never shop here again HOME ZONE WILL CONTINUE TO GET MY BUSINESS

I had pleasant experience! I so enjoyed my interaction with Michael. Very pleasant, very helpful and knowledgeable person. I will certainly recommend Ashley furniture to my friends, and will refer them to Michael.

Gayle and her manager were amazing, helpful, and quick to get me taken care of.

Michael showed a great amount of energy and concern about what I wanted. I came in looking for one thing and left with a much needed item.

Ms Carla J, is an amazing sales representative. She gives honest feedback and show patience when you are making a decision.

Megan the manager open up her arms of warmth and friendliness with hands down supervisor and superior customer service managerial expertise never seen south of Interstate I 20. This is the greatest store since slice bread miss Megan is the best manager ever thank you for making this shopping experience easy, affordable and projecting me to be a legacy shopper for life. Hallelujah Jesus Christ for Ashley furniture store. Kani saleswoman is so patient an outstanding salesperson, empathizes with my sleep needs, excellent Listener of my heart, easy to discuss pricing, smiles at my frustrations and keeps me balanced that this invest and purchase are needed, desired and affordable thank you so so much Mrs Kani for the greatest bed experience purchase in twenty years. Hallelujah. Korey Delanie the expert doctor is very informative and great at his craft we joked and laughed and he brought to laymens terms what an excellent experience is with temperpedic mattresses. Hallelujah Ashley family you got a customer for life. Anthony Michael Moore

We had an amazing experience in store with Micheal helped us out. He greeted us and gave us a great deal for the dressers we asked of but today we had bad experience at the warehouse. No one was there to open and help out. We get home a dresser is broken and The wrong color they’re supposed to be champagne, but they’re silver. Spoke to someone so hopefully we can get A new dresser delivered with free delivery. I don’t mind settling for the silver. I’m happy with whichever one but just had to point out. It was the wrong color because what if it’s somebody else Doesn’t want to settle for silver They need to be more on top of their job and more aware of customers orders to get them correct the first time .

Loved working with Gayle she was awesome & very patient with me being that I was unsure with what I wanted. She made my experience great, she’s the best.

Korey was great! He checked on us through out our visit to the store. Explained all our financial options and promotions. Made the sale a very easy purchase! Can’t wait to have our new living room set!

My experience was great starting off with Christian Jai. I just left Living Spaces, customer service was not the best but their furniture was more my taste. So Christian, asked what was I looking for I told him a sectional but not thrilled with what I saw on the showroom. He found a sectional I Loved, he and Amilcar Ruiz, worked so hard got me a GREAT deal. Christian & Amilcar are the best salesman at Ashley in Arlington extremely professional, patient. You two help me change my mind purchasing from Living Spaces, to Ashley. Thank you! Cassietta

Me and My Wife bought two living room sets today, and Ms. Taylor Kilgore was so very awsome to deal with. Would totally refer her to anyone needing anything from Ashley's furniture, she's the one to deal with. Update July 26, 2024: We canceled the two living room sets that we had purchased like two months ago, because we were told that they would hold our order for us until our house was built... then we kept getting calls to go and pick it up. So I canceled the order which was $12,600. $12,000 of that was put on a credit card, and the $600 taken from my debit card. As of yet, I have not received my $600 back to my debit account. I was told within 10 working days, I would receive this money back into my account. It has been well over 10 business days. My advice stay away from this store. Yes they have nice stuff for good prices, but if you ever run into an issue, they will not resolve the issue.

Gayle was wonderful to work with. She spent a lot of time with us & didn’t get upset when we changed everything after the order had been written up. She was patient & managed to get exactly what we wanted. The experience was 5-star for sure.

Very good customer service.

Went to Ashley’s Furniture Store at Arlington Texas on Cooper and we were purchasing 2 bar stools and finally we were at the check out ready to go pick up at the warehouse when unfortunately, they told us the payment did not go through however when we called the credit card company they said other wise and that we had to now wait 7-10 days to get our money back and wanted us to use another form of payment to pick up the merchandise. It was there error and now we have to wait to get our merchandise that we purchased and payment went through. What a coincidence that now it’s a system error on there end. And nothing can be done but for us to use another form of payment. Maybe when you are doing a sale you might want to check your system maybe even wait to do an upgrade before the store opens or the store closes and to make sure they are working properly and fully charged. What terrible service we experience at Ashley’s furniture store in Arlington on cooper the sales person and the assistant store manager. Horrible service!!! I can’t even go buy my barstools at another store because I have to wait for my money to go back in on my card. What a coincidence that they don’t have record of the sale and my card company confirmed to them it was taken out.

We have been long time Ashley Furniture fans. We had a house fire and are starting to replace big ticket items. They were very caring and took care of us right away! Thank you!

Lati was very helpful and I found just what I was looking for.

Great customer service, I love the new manger( Megan Wright) she is super helpful and knowledgeable about all furniture in the store.

Staff was very nice and helpful. I did not feel pressured to purchase items I was on the fence about.

I had an excellent experience with Ashley. Both Taylor and Alex were absolutely wonderful to work with. I would recommend to anyone

Eric Toops was amazing. Great sense of humor, very friendly, has a great smile. Hard to find customer service that is good enough anymore. Eric was and went ABOVE AND BEYOND with us today. I wish more people could and would be like him. Thank you Erik Toops for making today's experience a positive one. We will only deal with you, no one else.

Very friendly and helpful in assisting for the items I was looking for.

As soon as I walked in, I was immediately approaching. I asked if I could just walk around and come to the sales person if I had questions and they agreed, but then completely followed me around the whole time. It was very uncomfortable.

Sales person came over quick. Left to go start order and someone else returned. Was told he got busy. She was too busy on her Sales radio and other employees interrupting her. Kept messing my order up. Poor service.

Welcoming environment. Immediately upon entering the Ashley Store in Arlington,TX, I was greeted with a smile and welcome by Micheal K. His demeanor was very professional. He made sure to offer assistance while encouraging me to browse the store at will. Today I knew exactly what I was looking for and although the store didn't have the item on display, Micheal assisted with getting it ordered. The process was smooth and quick. I defintely plan to shop the store again with future purchases.

Lati was a super help , very knowledgeable and easy to work with on our furniture purchase !!

Taylor K was amazing!! Recently moved to Texas so was looking to furnish my new place. I wasn't sure exactly what i wanted but Taylor was patient and took her time making sure i was happy. Excited with my purchase!! Probably one of the best shopping experiences i have had. I will definitely refer anyone looking for furniture to go see Taylor!!!

Had an excellent experience at the Arlington Ashley store. We had been to about five furniture stores before finding a sofa that met ALL of our needs, and at a great price! Korey, was phenomenal!!! He did not pressure us at all through the process, and followed up after the sale to make sure we were completely satisfied. Could not have gone better, ultimately pleased with the shopping experience. We will be back for any future furniture needs!

Well what can I say, my experience inside the store was exceptionally good, my sales rep Jose Villafane was knowledgeable of the products that I was looking to buy, helped me out with the entire purchase but....when it comes to the delivery service is terrible, left garbage all over my house and refuse accept the pick ups, make sure if you're getting a new mattress and the matress they are picking up is in great condition, i mean like it's brand new..lol or else they wont pick it up.

Nicolas was an amazing salesman!!! He explained everything for bought my vanity.👌🏻

Fantastic experience! Ordered my stand from Chris over the phone and in 15 minutes the transaction was complete and I pick up my furniture tomorrow!

Great experience at the Arlington store. Eric was very professional, helpful and knowledgeable. We had a great conversation as well.

Wonderful experience w/ the sales team @ Ashely’s furniture! Taylor was really wonderful & gave us a great deal! 💛the furniture!

See Gayle. She is the best and very patient.

I will never shop at Ashley furniture again. I've been going back and forth with the store in Arlington Texas since Tuesday April 2, 2024. The delivery driver came to drop off the bedroom set and brought the wrong headboard and he advised me after bringing the stuff in my house that he had put the hardware in the nose of the truck. He would have to off load the truck and come back. DeMarcus did not return until 8:45pm and told me at that time that he would not be able to put the bed together. After going to the location speaking with Meagan who is the manager and does not know how to do her job, 7 days later we still do not have the bedroom set put together! They have been no help. I've contacted customer service, I've been to the store multiple times, I've escalated the issue. At this point the furniture is taking up space in my house. We have decided we are packing this set up and dropping it off at the front door tomorrow morning. We don't care what happens to it. I haven't signed for anything therefore it does not belong to me. I have already stopped payment with my CC company as we never received the product. I can see exactly why this location has a 1 star rating. Horrible.

Great Customer Service!!! Chris was working for us and helped out a lot!! The team was Awesome and all Helpful!!

Christian was awesome. I almost left without getting the couch I wasn’t looking for, and just as I was about to leave he doubled back and showed me a couch I fell in love with. Thank you so much to the Ashley’s team!

The sales lady Carla was friendly and courteous we completely a great sale.

The experience was excellent!! Antonio was an awesome salesman. I would recommend this place to all friends and family

Great service from all and specially by Michael !! He was awesome!! He is the best.. ask for him when you go to Ashley's Furniture in Arlington Tx!!

The sales Mgr. Megan Wright was great very friendly and helpful. Thank you

I would like to give a huge shout out to Miguel Meza! He helped my fiancé and I buy A Tempur-pedic mattress over the weekend and we love it. Thanks so much Miguel!!

Our experience was excellent. We were greeted as soon as entered by Korey who was friendly, patient and very knowledgeable. Very happy with our purchase, as well.

Antonio was a great sales person. Knowledgeable about the bed I purchased. At times there appears to be a disconnect between sales and delivery. However once clearing that hump all was well! My delivery guys were on it!!

Am here to share the great experience I had today especially with Korey! He is highly knowledgeable and understands his assignment 💯. Not forgetting the great and unforgettable customer service 👏 everybody who attended me was great too. Thank y'all for everything.

Horrible customer service. You feel pressured when you would really like to see everything you're seriously wanting, however, you make a quick decision. After furniture was delivered I realized it wasn't the correct color I wanted.Within 30 minutes I contacted the store and was told that's just too bad. No one had even sat on the furniture.All I wanted was to exchange it for the color I told the salesman I wanted. Have purchased a lot of furniture from them, but never again.

Jose was extremely helpful!

Just buy online. I could’ve saved so much

I am still waiting on a resolution for the broken furniture delivered. Apparently if the delivery staff takes it back, they have to pay for it. I didn’t know this upon delivery when they told me they couldn’t take it back, but had to have a technician to come out and if not able to repair or replace I would get a refund. It was all lies! I still have the damaged furniture that was delivered damaged with the delivery guy putting it in the note. I have not yet been contacted. I am constantly contacting them or my sales representative. I would just like unbroken items since I paid for the items brand new.

Ashley was helpful and attentive and helped me search for what I needed

Had a wonderful experience!!!

I will never go back to this place. The sales woman was very pushy and didn't lesson to me about what I was saying at all. At one point she talked me into setting into a power recliner then she started pushing the button to the recliners head and back until it was hurting my neck. I kept asking her to stop but she on kept doing it. My wife had to tell her to stop and then she finally did. I mean come on man! When I asked my wife if she wanted anything from the store and she said no I said let's go. The sales woman followed me almost out the door. Like I said never again.

Great deal!!! Quick financing!!! Wonderful product!!!

Great job Ashley

Chris was very kind and knowledgeable.

Good service, good prices. Easy peasy.

We walked in, told Manuel what we were looking for, he took us straight to what we wanted. Quickest, easiest furniture shopping ever.

Both my husband and I had a great experience at Ashley’s furniture store. Eric was awesome he helped us get a great deal with our sofa and dining set. He’s friendly, smart, and knows his job very well. If you ever need a good sales rep I definitely recommend him 100%.

If I could leave 0 stars I would. I purchase many items. When the items were brought out they were damaged. the technician stated that he had to leave them and there would be someone to come fix the table or if unable to fix it would be replaced or refunded. they brought half of the table and of course the table was still broken, not to mention all of the items in the box (dresser and nightstand). I was told by Osi and Linda when I called to get a replacement or refund, that I would have to file a claim and that Ashley will not refund if the item is not repairable. AVOID THIS STORE!!!! they do not honor their products. They do not value your time. Although it is documented that my table is broken, they want me to file a claim for someone else to come out and say it's broken.

Eric is amazing. He used to work at the Fort Worth location, is now in Arlington. I drove 30 minutes away to deal w him. Customer service was great!

Was a wonderful experience and would highly recommend thanks 😊

Great customer service! Thank you Eric!

Michael was very helpful and freindly without being aggressive. Showed us the exact furniture based on what we told him we were looking for. Then left us alone to check out color options and discuss choices on our own. A very relaxing, stress free environment that made or decision quick and easy.

Attention customers, We advise against purchasing Ashly home warranties. We purchased a 5 year warranty. Despite purchasing their warranty, they fail to inspect defects thoroughly, instead requesting pictures which result in a drawn-out process. This is misleading as they do not honor their commitments. We strongly recommend avoiding Ashley Furniture altogether as they do not stand behind their promises. We will be filing a complaint through the Better Business Bureau regarding this matter. Avoid Ashley Furniture on Cooper Street Arlington Texas. Stay away period!!! Sincerely, Former customer

Great customer service and prices

Awesome experience! Carla Johnson was not only efficient and very knowledgeable about the product, but very personable. This definitely places Ashley at the top of my list for furniture shopping and will recommend Carla to all for a personal shopping experience.

Dear Ashley Furniture. I can in the past weekend. I want to purchase a Dinette and a server . When I walked in I was approached by a salesman. I said I’m just browsing and remembered his name, I know the layout of the store. I was approached 4 more times before I could make the circle about my sleep habits and mattresses. .. it was too much .

Customer service was excellent! The time and undivided attention given by both Nick and Gayle was truly genuine.

Michael provided us with a 5 star experience at this Ashley store in Arlington! we could not have asked for a more polite and courteous salesman during our visit. he was very patient and allowed us to ask questions as we shopped. I would recommend this store to anyone who’s looking for quality furniture a true customer service experience.

Michael Kelly greeted me, when I first entered the store. I told him what I was looking for and he showed me several items; in varying price ranges. When I decided on an item to purchase, he explained different options available. Also, he explained all charges by line item. Very quick, smooth paperwork process. Very pleasant experience.

This place is horrible, I made a purchase that came to me broken and although I purchased the warranty I can't get product fixed or replaced. There new manager wouldn't speak with me about the issue, and was treated so poorly by Nick the assistant manager. I will never go back to Ashley's ever again. This place should be shut down

Great place, sales lady was amazing!

I previously had issues ordering online. That process was extremely complicated and tedious. However, I then went in person to the store in Arlington and was helped by Gayle. She made the whole process quick and simple and was so kind! Thank you!

My sales representative Chris was great! After asking what I was looking for, Chris showed me a few different options, explained the features of each piece and helped me find the perfect one for me. He was knowledgeable and pleasant throughout the process and answered all questions. The purchasing process was easy and didn’t take long. I am so happy and excited to get my new furniture!

Great people to have help you spend money.

Excellent experience, Antonio was very helpful. He was knowledgeable about everything they had in the store and was patient as well. My wife had us walking back and forth and he was unbothered and just kept giving the same great customer service. I would return just because of him

We had the Best experience ever from Kashia . Very helpfu to make the correct decision for our living room furniture she's friendly and very professional also Tks to the manager ,the sleep doctor specialist an the delivery driver. Thank You so much.🙂👌👌

BUYER BEWARE. We purchased a couch and loveseat. Both have quality issues. So far two technicians have been out one said the items need to be replaced. The other was from SAW, a contractor Ashley uses. The second technician was rude and condescending. He would not even look at the pieces to evaluate them. He said he was only given 30 min of time to work on the couch and he already used it to talk to me. BUY ROOMS TO GO. We had a warranty issue was totally resolved in 5 days with 1 trip.

Kind, courteous, and efficient service.

Associates are very friendly and helpful. Unfortunately, stock shown in store is rarely available in a timely manner. I'm now looking at 8 weeks before I can get the couches and chairs I purchased.

Great experience with Michael K. We were looking for furniture back in September, he helped us two times figuring out what we needed, very patient, very professional. He was never pushy, he was very helpful, very friendly. We decided we would hold on buying new sofas. We came back after six months and surprisingly he remember exactly which sectional we liked. That was impressive. Ashley Furniture was awesome because they have so many selections and the closing sale was super fast. Definitely will recommend to family and friends.

Wonderful experience! We worked with jake(Jacob) & he was nothing but amazing. For just starting off he did amazing & really sold us on the furniture. He’s a great salesman! We purchased a couch and dining table. Definitely recommending him to our friends and family, and we’ll be returning to work with him for any future purchases.

My experience at your Ashley store was absolutely fantastic! Korea and Carla are extremely fantastic !!!! Because of these two wonderful individuals I will definitely be back to buy much needed furniture. Korea and Carla should be commended for their hard and dedicated work. I look forward for them to assist me in the near future. Absolutely the BEST!!!

Carla was so very friendly and helpful from the time I walked through the door!! Great customer service!!!

Angel and nick were the best! They worked with my husband and I and made shopping for our new couch a breeze! They were very knowledgeable and patient. They knew exactly which couches would fit our families needs. Thank you so much angel and nick!

Great furniture but not a fan of being swarmed by sales people. Trying to make decisions gets frustrating. We tend to go elsewhere when this happens.

I had a great experience at this location. Walking in I can tell that Ashley's has good quality furniture. Also the place was nice and clean nothing looked ruin down or gave me an impression that I was going to buy something low quality. The sales lady that helped me buy my recliner was very professional and easy to deal with. Over all I had a great shopping experience.

Great experience and wonderful sales staff

Friendly staff very helpful love my new dinning table

I had excellent experience getting furniture My salesman Jacob “Jake” Roskily was very helpful and professional

Told the delivery people that something was wrong with door. Said someone should ca me but never did.

Very pleasant and warm

My husband and I visited Ashley's about a year ago to see what they had and what the prices where like. I can't really remember what they had but it wasn't much that stood out to us! What they have now in stock appears to be a whole lot better!! The Sales reps were okay the first time. But let me tell you they are amazing, kind hearted, very personable, trust worthy! Well I definitely know Salesman Rob & Saleswoman Lati Boka fit all these characteristics and then much more!! The past year has been a journey for us all and then some!!! We're still on a unseen journey! But thanks to Salesman Rob & Saleslady Lati Boka they have made it extremely better for us! That purchase will help us in so many ways!! They all appear to work great together!!! We all need a great team to come together in every way possible in this world especially one that involves those trying to make it better in our homes!!

I always buy at Ashley. Love the Customer Service and my sales representative Vincent kohlheim was spot on.

Gayle is always an excellent sales person. She is extremely professional & knowledgeable about all products sold and especially the Tempur-Pedic mattresses. I was so ecstatic with her recommendation on my mattress & adjustable base purchase that 5 months later I returned to purchase another for a different bedroom. Also I’m very pleased with my bed, office & kitchen furniture purchases. Very quality materials. M Hemphill

Picked out some furniture on the website but wanted to pick up at the warehouse and that's not an option if you purchase online. I called the Arlington store and spoke to Taylor Kilgore who was great. I made sure I asked for her when I went in so she would get the commission and she was friendly, knowledgeable and helped me get everything I needed. As I guy who sold furniture and managed a store for ten years I can recognize a fantastic sales person and she is one of the best I've seen. She doesn't do the shady tactics a lot of people do. She has integrity. You should ask for her at the door. You won't regret it.

Jose was very friendly, knowledgeable, and he price-matched to save me time going to the other store!

Latí was awesome!! She was so helpful on everything! She was on it! Thank you for everything! Definitely going back to her

Charlie was very helpful in selecting and purchasing our tables. When we decided against a sofa and love seat (for design flaws) , he was very understanding and promptly moved on to our purchase. We did NOT appreciate an interruption by a Temperpedic representative. We weren’t there to buy or look for a mattress. We requested he leave us to our intention for visiting the store.

Salesperson was very friendly, knowledgeable, made the shopping experience very pleasant 😊

Excellent service and very friendly staff

I’ve bought living room sets and bedroom sets here and I’m very pleased with the items. They last many years.

Mike Kelly was so kind and helpful. He seemed genuinely interested in me and my design vision.

After browsing 20 plus furniture stores trying to find the perfect bedroom setup to make the wife happy 🤔 we finally found what we have been looking for! Huge shout-out to my guy Christopher Martinez for helping build the perfect setup with everything needed to make this dream come true. Wednesday (delivery day) can't come soon enough 😎. I have to admit I have been in sales for years and I personally feel I am probably a headache in the sales seat however Christopher Martinez made it all happen and I'm super Happy. Make sure you stop in and find Chris for any of your future needs 💯

Extremely friendly loved the atmosphere Courtney went above and beyond to help me

Awesome very helpful.Great place for all my furniture needs. Thanks

Chris was phenomenal helping us choose the perfect piece! Cannot wait for our new dinning room set to be delivered!

Excellent service and I’m excited to get my new beautiful office furniture!

This was the 3rd store I tried for a couch that was reasonably priced. Just moved here and needed something small for my apartment. Vincent worked so hard to get me a couch within my budget! Went above and beyond!! Will definitely shop here again if I need more furniture.

Quick, easy approval process. Eric was extremely patient and helpful with us during the entire process.

Kory and Carla was great! I will definitely return just to do business with them.

Kashia was awesome. She made the experience the best. She listened to what we wanted and help us find the perfect sectional.

Great selection, sales person was great..... very helpful..... good job jose

Ashley store is saying they are not responsible for damaged items once you sign saying you received the item. My box spring was delivered yesterday in a shredded plastic. I went outside and told them I did not want it with a ripped and shredded plastic cover. They said they were a delivery service and I could call Ashely and have them replace any damaged items. Now I want to return the box spring. It has a huge hole in it that I did not see when it was delivered. And Ashly is saying it is not their problem since I signed. And Ashly furniture can’t refund my money.

Michael Kelly and Angel Aguilar were both very patient and professional. They helped us select the perfect living room furniture for our family and a comfy bed for our master suite.

Kasha and Mike, ask for them if you ever walk into Ashley. They were incredibly helpful and kind. Will definitely purchase my next item at this location.

If I could leave 0 stars I would. I purchase many items. When the items were brought out they were damaged. the technician stated that he had to leave them and there would be someone to come fix the table or if unable to fix it would be replaced or refunded. they brought half of the table and of course the table was still broken, not to mention all of the items in the box (dresser and nightstand). I was told by Osi and Linda when I called to get a replacement or refund, that I would have to file a claim and that Ashley will not refund if the item is not repairable. AVOID THIS STORE!!!! they do not honor their products. They do not value your time. Although it is documented that my table is broken, they want me to file a claim for someone else to come out and say it's broken.

It was a great experience, Miguel the person who attended us was super friendly, he explained everything to us very clearly. Thank you Ashley for being very kind and I love the quality of furniture.

Antonio Bass with Ashley Home Store was a very good representative of ur store..he was very professional, helpful and efficient and truly a pleasure to work with..First Class!! Would highly recommend to others😊

Vincent K is excellent at his job. Really knowledgeable and helpful.

Tati was amazing as always. She is very friendly and takes care of her customers. Thank you Tati!

The sales associate was very knowledgeable and friendly. The financing process was quick and easy! I highly recommended Ashley furniture for your furniture needs.

We found the sofa we wanted on our own and had to look for someone to answer our questions. It took over 30 minutes to complete the sale. We were thirsty, but they didn’t have any water for us to drink.

Miguel for salesman of the year

Our sales rep, Taylor, was super helpful and personable! She provided measuring tape so we could see if the furniture we were interested in could fit in our home. We left with a new office chair that was perfect for us! A great experience!

Very bad quality, this gonna be my last time buying at ashley’s , i am waiting for them to do something about this case, is been 3 times they have changed the item , every time is something wrong, waiting in the forth one, customer service is been really bad too, like they just working, they don’t care about you, a lady finished or mute my call telling me that she had more customers in line waiting and she could not wait for me to look for a bar code that was under the sofa, sofa is heavy i told her, so i was going to ask for help to my hb… in some words this whole situation have been frustrating, I DONT RECOMMEND DOING BUSINESS WITH ASHLEY FORNITURE. Maybe is just my experience, but believe me you will be there, i am looking forward to ask for legal help, my first delivery was on november, so almost 4 moths of wasting my time, trying to fix this issue, amd obviously throwing my money to the trash

I purchased new furniture to update an extra living room space. Gayle made the process very easy and she was so personable. Ashley’s has a great selection to meet all your needs I highly recommend that you check them out.

Excellent costumer service

I do not recommend buying Ashley furniture. Once your delivery driver leaves, it is yours no matter how crappy it is. We bought a double reclining sofa and the matching recliner. The double reclining sofa has two bad motors that they tell us need to be replaced. Two weeks later the recliner arrived and it also has a bad motor that will have to be replaced. The only thing that was stressed to us was that if anything is damaged, you have to report it within 72 hours. We were never told that once the driver leaves there are no returns. I wish that we had started looking at other furniture stores instead of Ashley, at least most of them have a seven day return policy so I could return defective products. Now we’re stuck with a few thousand dollars worth of furniture that we know is cheaply made and was defective upon delivery. Takes every bit of the joy out of buying new furniture.

Jose was very helpful, I received an excellent customer service from him. No pressure or rush at any moment. It was a very pleasant experience.

Lati was a pleasure to work with! She was extremely helpful in every way, from texting me pictures and updates to finalizing the order. The overall experience was seamless! Many thanks for taking care of me, Lati! 😃

The staff were awesome.

Came in and found what we were looking for with the help of Jose explaining everything to us. We will be back!!

(Translated by Google) Since November 24, 2023, I ordered a Bed and some other things, I still don't have a Bed, just a few gray hairs in my room. Very bad servicing. (Original) Desde el 24 de noviembre del 2023 ordene una Cama y alguna cosas más aun no tengo Cama solo unas canas en mi cuarto. Muy Mal servicing.

Chris was awesome and patient with my wife and I

Hi am so delighted and excited when I got married to my lover December 20 few weeks ago with https://www.facebook.com/dradazalspell2?mibextid=LQQJ4d who help me with his advice and process to contact him it’s Message DR Adazl on WhatsApp. +2348073688335 his spell usually work before 7 days 🦅

Excellent customer service!! Everyone was awesome! Fastest service we have ever had!

Taylor was amazing. I went in for a darker colored oversized storage ottoman, and left with a cream colored ottoman with no storage, a sofa, and 5 barstools. She was AMAZING and if I could have, I would have bought more from her. Everyone was very helpful and friendly.

The team was nice and helpful all the way

Gayle was great!! The process was easy and we found what we love! Thank you Gayle!

Great customer service, very friendly 😊

Very good customer service, no pressure from the sales team, just friendly reminders that they were there to help when needed.

Very Professional.

Very helpful salesperson and found a nice sofa.

Staff is friendly and knowledgeable. The store is bright and clean. The deals are good, the financing is easy and the deliveryis fast! If you need a whole house of furniture in a hurry stop by! They will help you turn your house into a comfortable home!

Lati was a great helping us pick a desk for my office. She answered our questions but gave us the space to make the right decision. Ashley always has a wonderful selection of furniture.

Vincent and Shanon were amazing! They gave us the attention and time to get exactly what we needed & wanted!

The customer service was absolutely amazing. Thank you to Taylor and Shannon, you all made our visit very pleasant even though we came in a little late and still had to look around. I appreciate all of the patience and assistance, awesome service.

Nick was super helpful!! and everyone was also very nice , Came in wanting something I thought I was going to come out with nothing but he helped a lot and ended up coming home with a new sofa !! I will be coming back to buy something else with him !

Jose was very helpful and was able to get us what we wanted and for a great deal.

They told me to leave for trying out the furniture, as in sitting on the couches and making comments about how it felt to sit on, saying we had to leave for “playing around”? Very confused. We were the only customers in there and one of the employees stared us down the entire time. Not coming back here anytime soon.

Eric and Carla were an amazing help. The process was very quick and simple. Great customer service!!

On time, nice personals and friendly.

Great customer service

Super helpful staff, but not pushy sales.

We had a great experience with Ashley furniture store in Arlington. Nikke was great very helpful and knowledgeable! Overall we had a great experience!

Carla was great! She was able to get me what I needed for a GREAT price. The staff is very friendly and welcoming. I will definitely be back.

This was our second big purchase from the Ashley Store. Another great experience with salesman and other employees. I was pleasantly surprised that they were able to beat a competitors sales price on the same exact furniture we were looking for. Highly recommend that you give the Ashley Store in Arlington a look, it may just save you hours of driving around to different stores. We had planned on doing just that but we are so glad they were our first and only stop. The Ashley Store in Arlington will definitely be our first choice for furniture needs in the future.

Taylor was real helpful finding exactly what I needed. Thanks. 🙏

The sales person Nick was very helpful

So far it's been a great experience, let's see how the delivery goes.... Will they be on time? Let hope so, reviews goes a long way. Thanks to Nick. We stayed loyal to coming back and dealing with him and he took really good care of us. Ty so much.

Great customer service! Eric was fantastic! Attentive, encouraging and very knowledgeable about the products and items available!

José was a delight and very knowledgeable. I told him what I was looking for and he showed me furniture options that matched. I really appreciated him thoroughly reviewing the items pricing, availability, color, discounts, and delivery during checkout. Will def come back for my home furnishing needs!

It is very easy to do business because you do not have any pressure from anyone.

Everything is good

The staff here are so kind and professional and did everything they could in order for me to walk out with what I wanted for the best price.

I had a BAD experience at Ashley’s in another state. I dreaded giving them another chance as I am all about customer service. I called to see if they had a specific furniture in stock. I spoke with Taylor & I decided to go in & look at other designs. Taylor was VERY informative on every type of furniture. She did her due diligence in checking for items I was interested in that were available online, tried her best to make sure all of my boxes were checked. She really was personable & dedicated to making sure we were going to leave happy. Her manager, Shannon, supported her every step of the way to make sure her goals were met. It was great team work to experience on our behalf. They definitely changed my look with Ashley’s.

Great place to shop for furniture 👌

Nice store bit clustered but lovely furniture

All the Salesmen were nice and helpful. I asked a lot of questions & but they were answered with honest responses.

Ashley furniture made my purchase easy. The salesman Michael was extremely knowledgeable and helpful Made us feel good about our products Thanks John

Courtney was friendly and very helpful. She took time to show us the inventory on site as well as the website inventory. She even matched the price listed cheaper in other store for the coffee table we wanted. Thank you very much!

Very helpful without being pushy

Gayle, the salesperson, was very helpful, friendly, knowledgeable, and researched to find what I wanted. Just a great experience.

Eric and Kevin were extremely helpful and made my experience pressure free. Eric was especially helpful with dinning table selections. He was informed about the different styles and trends - which was helpful in my decision making. Thank you, Ashley Arlington Team! I will definitely be back soon.

I purchased a sectional in February 2022 and paid a little over $4200. At the end of November 2022, there were stains, threads coming out, and the latch that hooks the sectional pieces together were broken. December 2022 I contacted customer service and was assigned to Heather Harlan. She communicated whenever she wanted and did not properly respond to emails. Even though we had purchased the protection plan, she said the stains were not covered. January 28, 2023 a technician came out. He only cut the threads and ordered a new armless chair. He noticed that both mechanisms were not functioning on both end recliners. He contacted Heather to order the parts to fix both recliners. I emailed her numerous times with no response.Finally I emailed every Ashley email address I could find, called customer service, and used the websites chat. I was then assigned to Sharon Harris. She told me that she would order the parts for us. The following week she said that the parts and sectional had been discontinued. She said that we would get a return number and we'd be able to go into the store and choose something else. She said that I'd have 2 weeks. I went to the store, gave them my phone number as Sharon had instructed. The store manager at the Cooper Street store in Arlington, TX had no knowledge of what I was talking about. He said that we needed an exchange number. I called and emailed Sharon. The next day she sent the information. We went back 2 days later and again were turned away. The manager said the exchange numbers were not working. On the day that the exchange numbers were to expire we went back again. The manager said that they were already expired. We were on the phone with customer service for over an hour before they had it straightened out. The had given us what we paid for the furniture and only 6 days to use it. We went to EVERY store in our are. There is nothing comparable in size or price to what we currently have in their store. They want us to pay 2K for something similar addition to the return amount. Had their customer service person did her job we wouldn't be going through this. We paid for a protection plan that Ashley can't fufill. I asked if any store in the US has the furniture to replace exactly what we have. They said I would have to contact every store individually.This place is a joke with faulty furniture!

The Team was super helpful and welcoming. They were so transparent with each of the products

Great experience. Found what I liked without being followed or hounded by a pushy salesperson.

It was my second shopping visit with this location and it was great as usual .thanks

Vincent K. Was very helpful and answered every question we had. He suggested some great options for us when we were uncertain on what pieces to buy. Gave us a great deal on what we wanted. Would definitely recommend taking to Vincent if looking to buy from Ashley in Arlington. Thank you Vincent for a great experience.

I bought a recliner a few months ago that is already showing wear. This latest purchase was four kitchen table chairs. I purchased them over the phone from a sales lady that I knew from a competitor. The purchase went well. I went to pick up at wear house and had to wait at the dock for about an hour. Got home discovered one of the chair backs was cracked all the way through. My Ashley buying days are over.

If you are looking for a place where you can find quality and experience friendly customer service it at Ashley.

Very helpful

My son and I came in looking for a new chair for his bedroom. We were greeted at the door by Ms. Gail. She was very friendly, but I absolutely hate being followed around by a sales person. We greeted her and told her what we were looking for and that we would find her when we needed help. She honored that and let us take our time looking and trying out different chairs. When we were ready to make a decision, she was available and made our final decision on which chair to purchase a no Brainer. She is very knowledgeable and efficient. We left with the chair my son picked out at a GREAT price.

Good Customer service

Fredrick and his helper Very nice and polite Inspection was great, he explained everything to me . Very professional Thank you

Horrible experience. My third exchanged dresser still is all sorts of messed, my knight stand the light doesn’t work and the drawer doesn’t close. Been waiting for over 8 weeks to receive any kind of service on my nightstand. Dressers doors suck, I wish I can return everything

They told me it was going to be all here on the 12 turns out some pieces were missing

We put a one star rating because there ino zero. The sales staff did an excellent job of getting us to buy. The delivery crew did a fair to poor job but the deal breaker is the warranty service. Unbelievable..we have never been so ripped off. We discovered defects in workmanship and they will not honor what the sales crew told us. Buyers beware: the REAL Ashley Warranty is they will only honor their warranty if you notify the service department within ten days of the accident occurrence. They will not fix anything Ashley or their manufacturer does. That is not similar to the sales staff. We are stuck with hiring help. Deceptive sales practice is zero star performance.

Nick was awesome in helping us get our couch ordered, even though we showed up right before close. Our couch was delivered way earlier than we expected so that was a pleasant and welcome surprise, considering we were in the middle of a move and wanting to have people over for the holidays. Thanks again! Delivery went super smooth to boot!

Good

Nick made it an awesome shopping experience!

Great customer service, nice selection

Gayle was awesome. Staff was very nice. Manager Wes introduced himself. No pressure to “Buy now”

She was fabulous. Took to right what I needed. Her experience was invaluable.

Taylor was great!!! She was very friendly and accommodating to my needs and wants. She was not pushy and allowed me to take my time. She also didn’t follow me around like so many sales people do. She asked what I wanted, showed me where to look, then asked I find her if I had questions. Seamless process in getting what I wanted! Thanks Taylor!

Very good and quick very professional

Would give 0 stars if I could. Absolutely worst place to buy a couch. Biggest waste of money and disappointment in the make/quality of the couch. Brand new-the back pillows are not stuffed evenly. Couch cushions are already sunken in. The ottoman is sunken in and no one sits on it. Of course, you don't notice these things until after accepting the delivery. Somehow we ordered the wrong sectional pieces OR the sales rep entered in wrong and we tried to tell the delivery guy it's not right and he lied to us saying we can think on it and if we still dont like the sectional layout then we can return. He was only trying to get home because we were the last stop and he was by himself. We had problems with the orginal delivery date we were told. The sales reps are obviously there just to make a sell and will tell you whatever they can to make you believe the quality is good. If I were you I would run the other way and don't even considered Ashley's furniture. This experience was a nightmare and I literally cried over this because I was so unhappy with the product. Run!

Very happy with the professionalism and customer centric focus demonstrated by your team. Immediately greeted once I entered the store. Your manager, Rosina, was very kind and personable. It was a pleasant shopping experience. Thank you.

I am very happy and pleased with the service and customer service provided to me especially the salesman. Top of the line customer service, God knew what he was doing when I walked in and the salesman was available to assist me. He far exceeded my expectations.

(Translated by Google) Very good experience with the girl who helped us, thank you (Original) Muy buena experiencia con la muchacha que nos atendió gracias

Our salesperson Leti was patient and helpful in discussing our needs for our den. Spent considerable time with us, moving from sofa groupings to choose. Overall a positive experience!

We had an Outstanding experience at Ashley Arlington. Nick was so helpful and enthusiastic. Very progressive. I could rate him and the 6 stars. I will definitely recommend and Ashley Arlington store to all my friends and siblings. Thank you Mpitu

The sales person at the store, was nice and very helpful. But he ordered the wrong table. So the delivery guys took the table back with them. They called customer service also while at our home. The right table is supposed to be delivered this week. The delivery guys were also very nice and polite.

STOP! Don't purchase any furniture from Ashley's Furniture. We have had the worst furniture-buying experience with them. This is our first and last purchase with this company. We purchased a 4-chair dining table, a coffee table set with end tables, and a TV--console, Sofa, Loveseat, and Recliner. So we spent a lot of money with this unprofessional, inconsiderate, and money-hungry company. From day one of the delivery day that my furniture was delivered, we were lied to, and it just got worse from that day on. Our TV console was provided missing all the shelves, the bottom leg is broken, and the distressed looked like someone shot it with a bibi gun (it isn't enjoyable). But the worst part of the whole matter is the couch and loveseat. Let me start by saying they are pretty, but you can't sit down on them without sitting on the floor. The cushions were made with budget cuts in mind; what I mean by that is the sofa fabric does not cover the entire cushion. The bottom half of the cushion is made with regular fabric that rubs against the jean fabric on the base of the bottom of the sofa, which slides right out of the couch for both the sofa and the loveseat. We tried calling for a repair or replacement ten times with no resolution. Whenever we contact customer service, they tell us that our service request has been canceled. We finally had a third-party technician come to look at the sofa set, and he said there wasn't anything he could do for us. We would need a new set because the cushions were made incorrectly and with budget cuts in mind. Eric, the technician who came out to take a look, assured me that he would put in the report that he looked and couldn't repair the sofa set on Dec 1st. I called today to find out the status of my repair, and now the customer service is telling us that they have no record of Eric from Affirm, their 3rd party vendor. coming out to see and or him writing up a report about the couches, so now we are back to square one. Purchased Sept 9.

I walked in the store and I was very pleased with customer service the young lady helping me was Ms. Taylor she allowed us to walk around and when we had questions she was there but the other employees was asking if we needed any help as we was walking around looking so they also was concerned about our needs but Ms. Taylor and the manager at that store really took real good care of me I really want to thank the both of them for making my purchase so pleasing to me I was very grateful when I left there.. Thank you both Ms. Taylor and the manager for giving me the best customer service I have ever had in a long time thanks for brighten my day!!!

Totally disappointed. Bought a bedroom set from here and was so excited, thinking I had made the best choice and was getting the best quality. Wow, was I wrong. Regretting my decision to purchase from here instead of HomeZone or Rooms to Go. Lesson learned. My sales rep, Eric, was super slow and less than helpful but I fell in love with the pieces and had to have it. He personally vouched for an independent moving company that was unprofessional and RUDE to pick up and deliver the piece. They came with no prior notice and were argumentative when I asked for a receipt. A request which I had made prior to delivery, even threating to "just return my items to the store". Then I get the dresser and it's rocking. They tell me it can't be serviced since I bought the showroom piece. Seems like if you're going to sell some one a piece "as-is" you should be honest about any flaws in the product before they take that deal. Definitely feel like Ashley's sold me a lemon. The delivery service was subpar, my original delivery date was 11/29, then I randomly getting a call, telling me to select a date and the soonest available is 12/5. Confused, I attempted to use the customer service chat option only to be greeted by a rep and then completely ignored when I expressed my concerns. The next day I get a new call from Ashley's to schedule the delivery, this time for 12/1. Hopefully, it actually happens this time. Lesson definitely learned.

Both shanon (I’m sure I misspelled his name) and Chris were extremely patient and helpful as my family and I shopped for a new mattress for my granny. The experience was painless and even fun!

Totally disappointed. Bought a bedroom set from here and was so excited, thinking I had made the best choice and was getting the best quality. Wow, was I wrong. Regretting my decision to purchase from here instead of HomeZone or Rooms to Go. Lesson learned. My sales rep, Eric, was super slow and less than helpful but I fell in love with the piece and had to have. He personally vouched for an independent moving company that was unprofessional and RUDE to pick up and deliver the piece. They came with no prior notice and were argumentative when I asked for a receipt. A request which I had made prior to delivery, even threatening to “just return my items to the store”. Then I get the dresser and it’s rocking. They tell me it can’t be serviced since I bought the showroom piece. Seems like if you’re going to sell some one a piece “as-is” you should be honest about any flaws in the product before they take that deal. Definitely feel like Ashley’s sold me a lemon. Lesson learned.

Miguel was a great salesman.. He was very attentive and quick to get our sale and paperwork done.. Great personality and professionalism!

Salesperson initially tried to charge more than advertised price. Had to show him the website before I could get the correct charge. Shouldn't have to do that. Otherwise I got what I wanted.

Delivery guys were friendly and professional.

Lati and Rogina are very helpful and patience. I was able to purchase nice furniture pieces for an apartment. Friendly customer service and easy shopping in store.

(Translated by Google) Very good service (Original) Muy buen servicio

Arlington was very helpful and knowledgeable about your products and service was excellent and quick. Love your product.

Amazing service, Nick was so wonderful and helpful.

(Translated by Google) The employees are very friendly, attentive. Above all, I liked that they speak Spanish. (Original) Los empleados muy amables, atentos. Sobre todo me gusto que hablan español .

Nick was great! Helped in as many ways possible. He made our experience easy

The guys was professional and fast at their jobs great people

Jose waw great to work with. We were able to get a price match and save us more money.

When I stepped foot into the store, it was beautiful and grand. I was helped and got a very great deal. I will definitely recommend coming to this store when picking more furniture.

The service was great. Beautiful furniture and great prices. We've bought from Ashley in the past.

Loved the door buster

Amazing customer service

Nice cooperation

The vendor was being professional but when he brought the manager, the manager was being rude.

Good customer service, in time delivery. Love my new furniture.

The gentleman’s were very respectful to me and the property. They were very nice.

Customer questions were courteously answered and offered options

Miguel was the best sales person I have ever dealt with. He was patient and willing to show me everything I might be interested in.

(Translated by Google) Excellent attention (Original) Excelente atención

The sales associate Lati was awesome and very good at her job .My only disappointment was the Shipping was too expensive and one of the item won't be delivered until after a month even with the high shipping cost.

Great service and support.

Leti was very helpful in listening what we wanted and advising us to find what we wanted for our new house. Most of the stuff were friendly and professional.

Love Courtney, she listened and helped me a lot. Definitely will be back

First and foremost $6k+ for cheaply made patio furniture is absurd. They try and make you think it's a great deal by cutting that price in half, but even then it's a joke.Second, I walked into the showroom and was greeted by a young lady with curly hair, but the moment I said "thank you were just looking", she automatically decided she'd give me sarcastic response of "oh I was just greeting you and I'm not trying to sell you anything". While this may not seem like a huge deal, it was definitely not the vibe that I expected from a legit sales person.Just do better. If you don't like your job, find a new one.

Assisted by Jose V. Great service! We appreciated that although he didn’t have to, went to the back to check if a rug we were interested in was available. Still left happy with our other purchase .

I bought my couch here and had a good experience. Miguel was super helpful!

The customer service was exceptional Miss Lati was so patient and cheerfully worked with me and answer med all my questions, give professional advice and which aid me get the most out of what I was looking for. The entire staff was polite and kind

The movers were great!! And even a little earlier than their time slot!! But I was glad, they were very polite and did a great job getting in and out!!! I will be back to buy my bed from Ashley’s!!! From the sales man Michael Kelly that also was really nice 😊 and let us take our time. That sell was because I like the way he greeted us and let us know about all my options. I will deal with him and the same movers for sure!!! Keep up the great work everyone. !!!

Kashia thank you for helping us. You went above and beyond helping us get the right chairs. You are awesome and the team is awesome. Thank you again.

Package arrived within Time. All is Good

Extremely Disappointed with Ashley Homestore's Unreceived Furniture I cannot express how profoundly disappointed I am with my recent experience with Ashley Homestore's Arlington Store. After fully paying for my furniture order, I have yet to receive two of the items I purchased. This has been an absolute inconvenience, and I feel compelled to share my unfortunate experience with others. I placed my order for a pair of motorized adjustable height desk set from this location with great excitement. The selection and prices seemed excellent, and I have had a good experience about the brand's quality after purchasing a master bedroom set few years back. After completing my purchase and eagerly anticipating the arrival of my new furniture, I was shocked to find the desks delivered were the incorrect color. I reached out to the store and their customer service department multiple times, but the responses were generic and contradictory but as of date there is no clear ETA on the arrival except a six week window with no guarantees. This is simply unacceptable for a business that relies on its customers' trust and satisfaction. What is most frustrating is the fact that I paid for these items in full, and I have received absolutely nothing in return except a small credit for the delivery. It's as if my hard-earned money has simply vanished into thin air. This has caused some stress on my health as I am constantly sitting and the inconvenience that I could have avoided by choosing a more reliable furniture retailer. I sincerely hope that others will read this review and think twice before ordering from Ashley Homestore Arlington. My experience has been nothing short of a major inconvenience, and I strongly advise against doing business with them until they can demonstrate a significant improvement in their customer service and fulfillment processes. In conclusion, I cannot emphasize enough how disheartened I am by Ashley Homestore's complete lack of commitment to customer satisfaction. If you value your time, money, and sanity, I would strongly recommend looking elsewhere for your furniture needs.

Good fast and really friendly service

My experience was that the sales associate was patient, a great listener, and provided excellent customer service.

I've been shopping at Ashley's Furniture in San Diego County for over 20 years and never had a bad experience until I met the Arlington store. My sales rep at the Arlington store recommended people he knew that could deliver and set up. What the salesman did not disclose was that this would be a Third Party delivery which was a disaster. Third Party company who showed up was in an open bed truck with wooden side panels used to haul away JUNK (name on the side of the truck was JUNK REMOVAL) in the middle of a rain storm. It was pouring down rain!! EXCUSE ME.... Furniture showed up and all boxes were soak and wet. We refused the shipment. We have videos and photos of the delivery and the driver in video calling us "crazy" for refusing the delivery! Driver knew at that moment he was now responsible for a $7,000 (cash) delivery. Although, we were not aware Ashley was literally off the hook for 2 bedroom sets we paid CASH for. One piece had water damage and it took Ashley over 4 months to come and exchange the damaged chest. As requested we sent the videos and photos to the salesman and NEVER heard back from him or Management at the store. Management staff was extremely rude both times we went to the store and called the store. We ended up contacting Corporate for help. Corporate made it right after waiting another month (new chest and refund for delivery and set up). Be very careful when dealing with the Arlington store! We ended up speaking with the delivery driver a few times and the next morning while the ground was still wet he delivered 2 bedroom sets, mattresses, night stands and chests in the middle of my driveway! IT WAS A HOT MESS! He was not able to help us move the furniture inside or set up because he had another delivery on his schedule. We paid for delivery and set up and that took 5 months for Ashley to fix and refund because the store kept blowing us off. Wet cardboard was all over the yard. Extremely embarrassing for my neighbors to see. WE WILL NEVER PURCHASE ANYTHING ELSE FROM THE ARLINGTON STORE!

It was the most stressless experience of getting furniture and Miguel was awesome!

I went in with a sort of vague idea of what I wanted. Jose helped me figure out what I wanted and he was able to stay in the price range. I was looking for. I’m really thankful for his knowledge and friendliness. I’m excited to get my new furniture on Tuesday!

Helpful, friendly salesperson Good price

Sofa sleeper zipper fell off. It had been cut. Coffee table has a capital P defect on top drawer. Warranty starts as a bot if text. Recordinf fir warranty. Person referred me to another number. Store Mgr gave me a wrong number. 45 min minimum to first person on day of delivery. One bot one Mgr wrong number transfer and told call back later. Day 2 phone fall said no pics. Gave her date and time. I held over 15 min after pics found. no rep resonse and no call back. Put message to bot. Just can I help no response. I don't recommend the warranty. How to return is the same system. Tried calling number today and same recording. Spent less time buying. Delivery great. Sales great. Lati. Did a great job I was shopping by wood color and sofa sleeper color Quick Service help me find things quickly

I had originally posted a good review, because in store it seemed decent, Laika(sp) was wonderful and friendly and didn’t pressure us like other stores, however that is the extent of the good experience…it went downhill fast! First we were told about 2-3 weeks to be able to pick up our mattress from warehouse, I thought ok not bad it’s a California king (bed in a box deal) so maybe not as readily available. So then I texted the customer support line to see if could get updates about our order and was told 2-16 weeks like what?!?!? It took about 10 weeks with 2 date push backs before we FINNALLY were able to get it! Ok fine irritated about that but finally got it to replace our old breaking down one, so we leave it out longer than box’s suggestion of 48 hours, we almost hit 72 hours maybe 4 hrs shy of it. When we put it up it was soooo flimsy on one side it kept almost dumping my husband out of the bed, so we contacted the support again. Oh you have to wait a month to make a warranty claim on this, cause it may keep inflating (how with two adults on it idk but hey ok) Fine so we wait said 30 days on an uncomfortable mattress that also had feelings of misaligned springs or easily falling out of bed due to no support, do the support line, have to schedule inspection, so another 2 weeks of uncomfortable bed, with their supposed comfort guarantee. The inspector said bed has half inch dip in middle and it’s normal wear and tear! You kidding me?!? Only 1.5 months and it’s already sinking in?!?! So that mean it’ll be done in less than a yr 🙄, and they don’t care if you aren’t happy with the item they just say nothing they can do, so we spent our hard earned money to be screwed over by false promises of satisfaction! Won’t be getting anything else from this company again!

Gayle was amazing ! Very easy. Was in and out!

Furniture was delivered broken, and it has been a nightmare to try to get it fixed. We have spoken to at least 10 different people within a month, none who have a clue what's going on, or even have notes in our file. We were told to expect a call, and nothing. We were told a technician would be here the next day, and nothing. We were told we cannot be transferred to a manager but someone would call back the next day, and nothing. Worst customer service I've ever experienced. No one cares, no one tries, and it's pathetic.

Great customer service

Eric was the absolute best. Sweet, kind, knowledgeable. Did everything he could so that I could have everything I wanted. And he succeeded! Eric is a southern gentleman. He sold me a beautiful kitchen set and the exact bedroom set I wanted. BUT even better was the mattress he recommended. I will have that one for at least 20 years. Thank you Eric for a GREAT experience and I saved your contact. I have a guest bedroom to do next! Thank you again and yes BLESSING! 😊

Michael was such great help to us finding a new couch for our home. I would definitely recommend this store and Michael. Wonderful customer service.

Eric was amazing to work with , so patient and accommodating.

Service was very good

Had a wonder experience with Miss Lati. She is absolutely THE BEST. She took her time to show me around. I did not feel rushed like most places. Overall she made it a great experience.

Gayle was wonderful to work with. Really helpful with info on beds. Had great ideas for decorating the granddaughter’s room.

Very helpful!

Great! Always a pleasure shopping at Ashley’s

They had what I wanted but not so much of what I needed. Wants are on hold until the need is met. Ask for Courtney she was great!

Vincent our salesperson was very helpful and located the exact king bed I was looking which matched the bedroom set I purchased 2 years ago.

Lati was amazing and very helpful

Ashley Furniture is a good place to do business with if you’re looking to purchase furniture. Vincent is the man that you need to talk to.

If I could give zero stars I would!!!! My mother and father paid in full for 2 recliners top of the line. What they got was a much cheaper version!!!! The day of delivery my mother signed for it but realized before they left it was the wrong furniture. The delivery man assured them they would bring back what they actually bought and take the wrong chairs back. Weeks have gone by and the store manager keeps giving my parents the run around. My parents are older and don't deserve this type of treatment especially for the fact they paid in full for the furniture. They better make this right for Mrs. Janet Little or expect to hear from a lawyer. Everytime I call I am told the manager is in a meeting. Today I was told the store manager Shannon is on vacation. Back in the day this place was the best place to buy furniture but the customer service has gone so far down hill. The way they treat seniors is absolutely disgusting. If I were you I wouldn't give this place any business they will take your money and run!!! Shame on you!!!!!

I will never shop with this company again. Terrible. They don't honor manufacturers guidelines and lie to their customers. Do not waste your money with them as all sales are final. One detail left out!

They were quick to help me find exactly what I was looking for and gave me a great deal on a great piece of furniture.

Awesome job with Mrs lati

I had a great experience. Michael was the sales person who helped me, and he was very helpful & friendly.

Greeted by professional staff as soon as I walked in. I was escorted to the area that I was interested in. There was no pressure in buying anything. I was escorted to different items so I could choose colors and style. All of my questions were answerd and prices were given. That was my first visit to Ashley Furniture. I highly recommend the store because of choices available and profesdional staff .

Michael Kelly did amazing with helping I was so pleased and happy how everything turned out thank you again

Great service from Vince

Greeted immediately and sales person Vincent was knowledgeable and helpful. He made us a great sale.

Jose has excellent customer service skills. He was very helpful and kind.

It was great ! Sales person was very polite and helpful.

Eric was very knowledgeable and helpful to help make our purchase a great experience. This is our first Ashley furniture purchase and I’m excited and will definitely be back soon

Very friendly and courteous staff, at both the store and warehouse.

The staff is amazing!!! Marianne, the manager, was very accommodating and made sure my experience was stress free. Nick was my attentive sales associate, and after having a horrible experience at the Ashley in Grapevine, the customer service and care I received in the Arlington Ashley store was much appreciated. Great Team

Your sales representative was excellent. Vincent went above and beyond helping me. Yes I ended up buying a bedroom set.

I most definitely will come back to get the living room furniture. Gayle is the greatest she were good even to my dog ESA

Lati is the best that there is!!! Forever grateful to her for helping us find a couch!!!

Shannon was very courteous and very knowledgeable. He made my wife and I feel very comfortable. He knew his product. Bob and Betty

Great job 👏

Ordered and paid for a sofa. After waiting several weeks for delivery, they text us to contact them about our delivery. When we called they said the sofa was no longer available “out of stock”. Bad business practices. We bought a sofa that wasn’t available or they over sold?!?! They refunded our money but what a waist of our time. Never buying from them again.

Super pushy sales people I won't go back. Ended up buying online the employees are desperate to sell the furniture.

Vincent was quick to greet us and make he knew that he was there in case we had any questions. He helped us throughout our selection process. He was very knowledgeable and personable. And he definitely worked his magic and getting us the best price possible. I definitely did not feel pressure into buying something I didn't want. In closing give that man a raise! I would definitely go back to Ashley at Arlington, to consider my future furniture needs.

Fast and amazing prices !!!

My husband and I are very content with our purchase at Ashley's, customer service was great, Mr. Antonio was very professional and he was able to give us a good deal.

We met Courtney. She is super nice and personable. She helped us buy a bedroom suite and she made it really easy and painless. She doesn’t try to pressure you She have really great customer service! Shannon is also great. He’s very real and helpful. S/o to him as well.

Gayle provided great service. Still waiting on sleeper Sofa.

Let me just say, I have never been helped so well than with Kourtney. I highly recommend if you ever go to this Ashley’s, ask for her right away. She knows how to get the job done, and well. From the start she met us with a very friendly demeanor, and found us exactly what we needed without being “that salesperson”. Strongly recommend her to anyone needing a new couch, mattress or literally anything.

I came in with dilemmas and I have been to so many different places trying to figure out what I could get to fit in my apartment that has very tight spaces and Vincent came up to me as soon as I walked in the door and made sure I was taken care of the whole way through. I put him through the ringer and he never dropped his smile. I had to leave without purchase and come back with pictures and measurements 2 Days later, and the first place I seen when I walked in the door was Vincent. A set of customers walked in before me and he greeted them and told me to give him a sec and in a few he was back at it again with me making sure I was good. He literally took me through every avenue he could think of until I reached the final decision one that is completely different from my vision but Grand all the same and well protected I couldn't be more grateful for anything and all others that came and advised. Needless to say I appreciate the experience this store had to offer.. the grace alone is enough... Most people would not take out the time to stick with a customer like me... Especially not for 2 days 🤗

Eric was so great! We actually left to shop other places and came back. Eric and his management acknowledged that and were so helpful.

Got a great deal on Labor Day !

I was greeted at the door by Jose V and he made my experience easy

They were great!!!!!

I had a very good experience with Lati. She was so amazing and very helpful. I highly recommend her. My family and I walked out happily with our purchases.

Great quality furniture at a reasonable cost.

Very good

I received the best customer service from Shannon Tharp!! Very professional and courteous. Go see him he is the BEST!!

Our sales rep was awesome. She was patient and knowledgeable.

Excellent sales staff. Very knowledgeable and patient.

Customer service and the prices

I want to give my salesman a 5 star review. He worked hard to make sure me and my wife were taken care of. Eric at the Arlington store off of Cooper is your guy.

They really went all out to help me find the furniture I was looking for. Thank you!

Nice, clean store with an excellent selection of recliners.

I would recommend anybody there...the staff was friendly...yall will be getting my business again...

Antonio Bass was great! Excellent customer service. 😁

Very knowledgeable, professional and thorough staff. Great experience

Jose was so helpful! We were deciding between three furniture sets and he gave us great insight into the distinction between each feature wise and metal wise (gold, silver, bronze). Thanks Jose! We’ll be back!

Salesman Eric Toops was very helpful to complete my purchase. The chair was actually on sale.

Gayle was very helpful and made the process super easy. I will return if I need furniture!

No pressure, went over all the options available, Eric was very knowledgeable and friendly

My sales associate Lati was very knowledgeable about the products and services throughout. She helped me navigate through what would have otherwise been a daunting task for me…picking the right bedroom suit for my home. In the end I was pleased with my purchase and I owe a great bit of gratitude to her.

Jose was really helpful and really patient with my mother in law and I. He showed us a few options and explained everything very well. We liked that he speaks Spanish, all our questions were answered. We left happy with our purchase.

Will Never Ever order on line again !!! Ordered a twin platform bed a week and a half ago. Pieces missing!! Can't get for 7 - 10 days Not except able! da

We just bought a 1200 dollar table and four chairs, and had missing hardware, and they would not even try to help us get it.. we want to just return it and go somewhere else!!!

My experience was very welcoming. A beautiful young lady helped me out and once again she made me feel very welcome. Also I talked with the manager I believe and he was also nice. Ps…. Would love to get to know the young lady a little better😏 I believe her name was Courtney

My experience was fine the salesman was nice and didn't pressure us and explained everything well

The sales person was not honest about the price. She also did not give me my veteran discount, even after asking me if I had been in the service and thanking me for my service.

We worked with Jose Villafane and he was excellent! Great furniture for great price. He answered all of our questions and was not pushy at all!

My experience was great

. Both Mya and Shannon were very helpful. They helped me to purchase all the items I needed. I will be back to purchase more items in a couple of months.

Michael was great help, nobody pressured us into anything. Walked out with two sofa sets. Overall, a great experience.

Good sales person good prices

Nick and Eric are always so knowledgeable and professional! Thank you, both!

Very pleasant and meticulous. Made the withdrawal feel very secure! Friendly & fast! hands down, one of the best investor. Easiest investment I've ever made, thank you BRENDA ELIAS. Contact her now and invest with her if you're into forex, stock / crypto trading. Her contacts: Email: brendaelias150@gmail.com or her WhatsApp number: +15104970781

Excellent experience and customer service during our visit.

Vince was very helpful outstanding 👏

Latte was very helpful an gave excellent service

It's a really good place the furniture is excelent and they price is good and the workers they're are amazing

Great experience with Sales Associate Michael. Experienced and professional.

Michael was amazing to work with, we told him what we wanted and he new exactly what to show us. And Shannon, the manager was great in honoring price matches. Amazing experience all around.

Vincent did an awesome job... great custimer service he was very informative and new his product, he helo us with our selection.

Sale person Antonio M Bass is not a good sales person i went on with what i wanted the price was 979 willing to pay cash he offered me a used set for that amount dishonest long story short I called cooperate instead of 2,435.57 end up paying 1,200 I hope you see this Antonio M Bass you are a dishonest person I will continue to buy from Ashley just not at this store ARLINGTON STORE BEWARE DO NOT SHOP WITH ANTONIO THE WORST IVE EVER DELT WITH

They could have delivered my furniture just because I chose to do business with them, but they didn't approve for me , a paying customer

Lati Boka assisted my wife and I and she was very kind, genuine and professional. She never rushed us and allowed us to take our time to choose what we wanted. We enjoyed our experience with Ashley’s and bought our living room set because of Lati. We give her 5 stars and will be coming back to purchase a patio and dining room set.

When we picked out the furniture it was great. I will say that they were very friendly and I felt like we got a really good price. We ordered a gray living room set. Out of that gray living room set one of the loveseats was brown. That was not taken off the truck. It was Sent back. I was given no direction On who to call or How this problem was going to be fixed. I called the Store and talk to the manager. The manager ended up giving me 3 different numbers to call to get my problem situated because he has no authority or access to correct it himself. How inConvenient!? I spent five thousand dollars there and you can't even take The initiative to help me figure this out. As the manager you should be able to handle these situations and not leave them on your customer. At the time of purchase they would have talked to any kind of lender so You can leave there making a big purchase. I don't understand why He couldn't contact His own company to get the situation Resolved himself .. I chose ashley's To furnish my house because I felt like it was premium and they cared about their customers. But after this I will not recommend it And I definitely will not go back there to finish furnishing my house.

Awesome my sales lady was great

Good customer service…….

Lati was great to work with!

Great customer service!! Thanks again Shannon & Timbaland I will be back.

Lati was very knowledgeable and patient. Great customer service.

I had an extremely positive experience. This was my first time doing business with Ashley Furniture. 👏🏼👏🏼👏🏼

I had a great Experience with Miguel today. He was polite, listened to what I wanted, and was Very helpful, and took the time to care enough to listen to what I was there for in a timely fashion. I believe he is a huge asset to your company!

Friendly, knowledgeable, prompt service, would have liked to be left alone a little bit to browse but certainly better than the alternative of wandering around for help when your ready to make a purchase

Buying was quick and easy. Was able to get my dining room table the same week. Delivery was fantastic. Received updates & calls on when they would arrive. Set everything up exactly the way I wanted. Couldn't ask for more. Thank you Ashley's!

Gail is amazing at what she does!! Knowledgeable and great customer service. She made me feel like she actually cared about my needs. I walked in Ashley's a few months ago and she helped me figure out what I wanted. I did not purchase that day, but I knew that when I returned I wanted her help. Yesterday was the day I returned and she was there to greet me. I was thrilled! Needless to say, I purchase my bedroom set and a mattress! ASHLEY'S is blessed to have her on their team!

Came in to test a couch (that I found online) and it wasn’t at the store. Nick showed me a bunch of different modern type couches and found the perfect one! He was so patient and not pushy. Best thing is I got 25% off which brought the price way down to my budget. So happy to have stopped it today!!

I am very frustrated and not happy with the customer service we have received from their warranty staff. We bought a couch 11 months ago and it stopped working. We called 3 weeks ago to put in a warranty claim and no one has called us back. We have called 4 times over the last 3 weeks with no response from their service staff. They always say someone will reach out to you in 24 hours but guess what ......... no one calls you back to set up a time to come address the issue. If you are thinking about buying furniture from them I would highly discourage you from it.

They took care of me! Thanks to Mike and Antonio for their service! Much appreciated!

Poor products EVEN WORSE service. when you have a problem with it they don't fix it or accept any refunds. I purchased a couch, it arrived broken.....parts are coming I promise......5 months later still nothing, DO NOT BUY FROM THEM I went into the store and spoke with the Manager, she said call this customer service number and talk to someone. She said the store cannot help with any of that. NOT Supply chain issues, thats a cop out. Own the outcome for your customers. I did walk into speak with the manager and she cut me off and said she cant help me, call customer service

They went beyond and above to help me today to day I just want to thank Eric Toops you were awesome can't thank you enough

Good approach, not pushy, but informative Ashley as my teenager would say, You "Slay"

It was a pleasure to have such great service. Our service guy made everything so easy and we really enjoyed his enthusiasm. We are first time buyers and he made it so easy and so pleasant. Thank you for everything we will see you again soon. Edward you are 1 in a million Thank you for your help and friendly service.

My boyfriend and I purchased a couch from Ashley homestore last year. One of the recliner sides broke and their customer service is absolutely horrible. Makes me never want to use them again. The couch broke before the 1 year warranty and seems they don't want to help get the issue fixed. I've been without a couch for 2 weeks now with nobody scheduled to come look at it. Horrible customer service

Purchased a living room set have not received it yet but I wanted to exchange part of the set, some what an issue. Pieces selected incorrectly. When ask if I can cancel the order but because I used cash, was told will take 8 to 10 weeks to be refunded. At the time only finance I had so no way of exchanging. Came there to purchase dinning set which I did but when it came to the living room set, I am very unhappy, confused, and sad about the refund process and the piece that i am not happy with. Had previous bad experience with insurance process. With this said I will have to think strongly about purchasing furniture from Ashley again. Very dissatisfied ex customer.

My wife and I purchased 6k of furniture from the Arlington location 4 weeks ago. The couch and love seat had the motors so we were told we would need the charger for the one that’s not against the wall and was told we could bring back if not needed. We ended up not needing it so we went today the 30th of July and was greeted by the most unfriendly, hostile store manager I’ve encounter in the last 20 years. She immediately before we could finish talking RUDLY TOLD US IT WAS NON RETURNABLE!! I told her the gentleman said we could return if we didn’t need it and she said no he didn’t her staff would never say that!! Basically calling us a liar. She also told us it stated that in the paperwork as well. My issue is even if it was non returnable and we were given bad info at the point of purchase she still could have a little compassion and friendliness especially all the money we spent with Ashley. Her store side manner in her presentation was horrible and I totally think it’s ridiculous for the store not to return the item knowing we will never shop Ashley’s furniture again. NFM would have never reacted that way and I’ve shopped with them the last 10 years and customer service is impeccable. Just want everyone to know steer clear of Ashley’s in Arlington Tx. We will never shop Ashley furniture again because of her rudeness after what we spent.

Extremely satisfied with the service, Shannon and Miguel were exceptional!!

The store is beautiful, the sales staff are very professional and friendly. Antonio was my salesman. He was great. He was very patient and answered my questions. It was a good experience all around.

Miguel was awesome. Very friendly and helpful. He let us look with no pressure, but was there when we had questions. Great salesmanship & gave us a great deal on a new sectional. A++ all the way

Was greeted immediately when entering the store. The salesman was very helpful as I was looking for a specific bed..

(Translated by Google) My experience was incredible, excellent customer service, the atmosphere is warm, the seller has the cordiality and sympathy that is needed to make customers feel comfortable and definitely in less than 2 hours I was able to make the purchase and I am totally satisfied with the results . The best of the bests in the area. (Original) Mi experiencia fue increíble, excelente servicio al cliente, el ambiente es cálido la vendedora tiene la cordialidad y simpatía que se necesita para hacer sentir cómodos a los clientes y definitivamente en menos de 2 horas logré realizar la compra y me siento totalmente satisfecha con los resultados. The best of the bests in the area.

Exceptional customer service Very helpful and respectful Great job Nick!!

Couldn’t have asked for a better experience

Salesman was very helpful professional he knew what he was doing....I went in knowing what I wanted to purchase he got right on it and I thank him for his 5* service. Keep up the great work.

Beware of prices in the store and online. The online prices seem to be less than the in store prices. The number to the store directly isn't working and the customer service main line isn't that great either.

I found your sales personnel genuine and honest with me about your products and made me feel comfortable in my surroundings experience in the store.I was straightforward and to the point, which was a clear understanding what I was shopping for.

Nothing in stock for pick up. You must wait weeks.went back to buy a couch and wait. Then the guys could not get it in the apt. Never again!!!

Eric was very efficient & knowledgeable, would definitely buy here again.

Vincent and Mike were very nice,helpful and professional. I will definitely work with them in the future.

Sales Professional Nick Robles was outstanding, initial welcome thru the completion of our purchase. Very friendly, informative and relaxed....allowed us our space to walk the showroom, checking on us as needed. Our first time at Ashley and provided us background of company/manufacturing and purchase options. Will definitely recommend Nick and Ashley to friends/family.

Great service

Vernon and Eric were outstanding and did a great job helping us figure out what was best for us. Many thanks!

Gayle was extremely personable and helpful!

Great experience! Courtney was awesome .

Eric was awesome. Knowledgeable. Helpful. Patient

Best customer service. From the staff all the way up to the manager. Thank you

I had a great experience! Vincent took care of me. He knew the product and made my shopping experience seamless.

Our sales person was Antonio and he was very patient and knowledgeable about their products. Customer service 💯!!

Great experience and welcoming sales staff.

Sale was very very nice person And did me very well Thank you

(Translated by Google) Ask for Eric Friendly and helps you with your doubts (Original) Pregunta por Eric Amable y te ayuda con tus dudas

Gayle was an awesome sales associate!!

Made a mattress purchase at the Arlington location and had horrible experience with the manager. He lacked knowledge of refund procedures, was unprofessional, and another manager had to intervene and deescalate the situation.

I had a very positive experience! The sales person was very helpful!

Nick, my sales associate was amazing, the manager was horrible and they delivered my merchandise with 2 defective chairs. We called 12 hrs later which is within the 72 hours allowed , and today is the 28th of July , 20 days later and they have been stalling, not answering callas or text messages to fix the probkem 7 hours of conversations, 4 service tickets later and still noone answered and showed up. We still have 2 out of the 4 chairs broken. Do not buy from them, they will tell you what you want to hear and then they do not take care if you if you have any problems. DON T BUY FROM ASHLEY FURTNITURE ESPECIALLY THE ONE IN ARLINGTON TEXAS OFF I 20. The lady manager aldo finds many excuses on why her store she manages cannot take care if you. Very dishonest people and by the way tbe good reviews that you see is lucky people who have not had problems with the quality of their merchandise. You try to contact customer service, you are in for a treat. HIREIBKE HORRIBLE

The staff is extremely patient and provides outstanding customer service.

Great experience. Antonio bas was our salesman, he did a great job of guiding us through the experience as it was our first time there. Ended up getting a sofa and a dining table. Staff is also very friendly and helpful. 10/10 would recommend and will go back in the future.

Amazing experience with Lati she went above and beyond to assist us an amazing customer service will be going back to her for our TV stand and table

Great i did not have to look any farther. Fould what i liked. At the right price .

Lati was an excellent saleswoman. She gave me the options like I asked for in choosing a mattress. Very professional, highly recommend.

Found what I was looking for, Eric was great and very friendly, glad I choose this location

Upon walk-in we were greeted by a busy Calvin (clark) lol he will understand this inside joke. But despite being busy he stopped and helped my sister and I out. He was very patient and kind and we left with a nice dining set!!! Thank you Calvin!

Exorbitant prices for mediocore quality. Waste of time

Michael Kelly is a phenomenal salesperson. I had awful experience with another Ashley store but he and Mary Anne took such great care of my concerns. I thanked them graciously for their superb customer service.

Great service, great prices. There was a little error with my order but the team jumped on it quickly and resolved the issue. Now I’m just excited to receive my new bedroom set! Thank you Kashia and Shannon!

(Translated by Google) Bad hope, they deliver the furniture very badly and they do not take responsibility and in the end they say that they do not return any money and the most are sasiastas (Original) Mala esperenzia entregan mui mal los muebles y no se asen reposnsables y al final disen que Lla no regresan nada de dinero y las más aller son sasiastas

Sales person will greet you and say if you have any questions my name is so and so and if you find anything you like, let me know.

Their system was down for a long time so we had to wait for the couch to come in. They also had the wrong phone number to call us but they were very helpful and explained everything about the delay. All in all a good time.

The workers give a very creepy vibe. Always looking through hallway columns or following you around but are unable to help when confronted. Great selection of furniture. But ended up going elsewhere. My wife was getting creeped out.

I must say I’m glad I stop by Ashley furniture store I had a great experience everyone was nice and I can say this I left as a satisfied customer. Everyone go see my new friend Mike he’ll get you right!!! 😊

The sales person Nick did an awesome job. In fact, he laid out all the options that were avaliable and respected our budget with no hassling. My wife and I were very impressed with Nick's knowledge and professionalism. We previously had a bad encounter at the store but Nick made the difference this time.

(Translated by Google) Good quality furniture. Very friendly and professional people (Original) Muebles de buena calidad. Gente muy amable y profesional

As always Great!!!! Eric Toops always goes above and beyond with customer service!!!

Bought a sofa sectional. Within a month, the cushions began to separate. I inquired about the one-year warranty, which included chatting with customer service. They sent a phone number saying they couldn’t help and directed me back to the store where I purchase it (this one). Despite being within the posted business hours, there was no answer on the phone number. Unfortunately, if you ever have a problem, expect the run around and then to avoid at all costs standing behind their product or upholding their guarantees. If you want quality, good service, or your business valued, search elsewhere!

Great store and service.

Customer service was great!! The furniture is reasonably priced and of good quality…not to mention 0% interest up to 36 months…it was a win for me.

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(Translated by Google) Excellent work and offers 👏 (Original) Excelente trabajo y ofertas 👏

Great Sales Staff they let you shop but are close by for questions. There is no pressure while shopping.

very professional and simple and fast with the process.

(Translated by Google) Very attentive staff. And quality furniture.! (Original) Personal muy atento. Y muebles de calidad.!

Excellent, Pleasant, informative and authentic. Edward and the sleep expert helped me find exactly what I looking for. I definitely recommend shopping here

My sales lady and gentleman was very professional and explained everything that I needed to know

Great experience!!

I live in Ft. Worth & had called the store prior to arrival. The Sales Rep. Gayle Turner told me she got off @ 830 PM, but would wait. I arrived around 8:05. She was helping another customer. I waited then she went to another customer resulting in me waiting an hour for her. I felt financially molested after being charged a $169.00 delivery fee for one dresser with a mirror. This is not the Ashley I am use to doing business with. All the details are to lengthy to put in this comment section, but I felt deceived, not a good feeling. I probably wont be back after this. Note: there was another nice young sales lady that offered to help, but I had already talked to Gayle, and I knew they worked on comission. I also spoke to another older lady who was very nice. I had been there the day before and was told to come back the next day because whoever was needed to seal the deal was not there. I called before I came on this day and was told they were still not there, but to go ahead and come. This store is not close to my house. I just had a bad feeling about this experience.

It was great

The man who helped us was very kind and assisted us well. He helped us with our purchase and made us feel very comfortable. Thank you for the great service!

A lot of run around on getting product delivered. Ask for an experience sales person.

Excellent services

Friendly people made my shopping experience easier.

Gayle and nick were both helpful attentive and nice.

Michael's service was excellent! I had a very good experience working with him.

Nick was awesome. The mattress we bought I feel is top notch. Thank you Nick for your knowledge and allowing my husband to take his time and shop.