Ashley Store Austin, TX

It was great Very helpful staff When I need more furniture I will go to Ashley Thanks

Kyle was fabulous in helping me accomplish my furniture hunt!!! His patience with all my questions went above and beyond! Thank you, Kyle!!!

Quick excellent service. Answered all my questions. Very knowledgeable.

I had a great experience at Ashley furniture at South Park Meadows. I had searched for a beige bedroom set for a long time and Kyle found exactly what I was looking for. Not only did he search the entire store with me, but he also spent a great deal of time searching online to ensure we saw all items. He was very kind and professional, and kept searching until he found exactly what I wanted. Brianna was also a great help in confirming that my needs were met. Great team! Tatjana

Josh was polite and professional. Helped a lot with our selection and the warranty options. Thank you.

Valentina was fantastic! I needed to furnish an apartment for my Grandfather quickly, and she provided top notch service throughout the entire process. I highly recommend her!

These guys have the worst customer service department on the planet. Good luck, reaching anybody good luck calling in and getting anything done. When someone finally does answer. You will never reach anyone at the store. I will never buy another product from this company.

I had such an amazing experience at Ashley Furniture thanks to Shaelynn Thompson! From the moment I walked in, she made me feel welcomed and truly cared about helping me find exactly what I needed. She went above and beyond to make sure I understood all of my options, answered every question patiently, and never made me feel rushed or pressured. Her knowledge, professionalism, and kindness really stood out. It’s rare to find customer service like that these days. Because of her, my experience was smooth, stress-free, and honestly enjoyable. She made the entire process so much easier for me, and I truly appreciate the extra effort she put in to help. If you visit Ashley Furniture, I highly recommend asking for SHAELYNN THOMPSON. She’s a true asset to the store, and Ashley is lucky to have someone like her on their team! We also had a lot in common !! Very sweet and kind !!

I had an excellent experience working with Ryan during my visit to look at furniture. From the moment I walked in, he was pleasant, welcoming and genuinely interested in helping me find the right piece. The level of customer service was outstanding. I would definitely recommend working with him to anyone looking for quality furniture and excellent service.

Ashley has been pretty good to my family, but am even happier now with the professionalism, expertise, and working with us on everything from our new sales rep, Nick Munoz. He is awesome!!!

This was the easiest furniture purchase experience ever!! The store was absolutely stunning, clean & very welcoming! Wonderful staff! Especially Abigail! I was looking for a dinning table & she made the process so easy & I got exactly what I wanted & more!! Go see them for ALL your Furniture needs!!

Excellent customer service

Shae was amazing and very attentive to what I needed in finding a couch , I’m happy that horace the Manager directed her to me. Lastly Enrique made finding my financial situation a breeze using their finance system ! I’m happy with my experience for sure!

Very professional, nice people

Payed what I expected to pay. Would've liked to pay less but I'm stingy.

Nick was incredible and made sure to get the best deal he could for us. He was really knowledgable and I would %100 recommend asking for him!

Franco provides FANtastic Customer Service.

Abby and Horace were extremely helpful!

It took more than 15 mins to buy a decorative item. We had to give address, email, and phone number. Did not like. Not the fault of the customer rep

Great experience. We have bought from this location several times. They never pressure you into a sale.

Valentina is an absolute pleasure to work with

I received outstanding customer service from Jack Tucker, a sales professional. He showed great patience and went back-and-forth to help me make a decision, resulting in a sale. I have never regretted shopping at Ashley's Furniture. Thank you for the excellent customer service. Adela Galarza

The experience started out a little ruff with an inexperienced sales staff trying to sell us the furniture at an overpriced amount which made us want to walk out. Shawn came over and we were able to make deal. Thanks Shawn for working with our budget.

Thankfully I was assisted by WILL in finding a living room full of “Performance” fabrics ideal for a home with pets. He also got best promotions! His help was key as it was all done by email and phone as unavailable to shop in person. God bless him..

Nicholas Munoz was the best sales person I’ve ever had an encounter with in the process was unbelievably easy

Excellent in-store experience . Fast delivery with exceptional care. Very pleased with our new sectional.

Kyle was great and gave me and my partner the time to look around with him and informing us of each peace of furniture. He didn’t feel pushy but informative; we had to buy multiple sets of furniture because of him. Thanks Kyle.

If I could give this location 0 stars I would. Worse customer service I’ve had lately. Soon as I stepped foot into the store, got approached by a white Caucasian male with stretched ears. Which before approaching us was smoking substances outside of the store. Racially profiled us just for being Hispanic, being so hostile, and said “ I’m going to be blunt, if you aren’t purchasing it isn’t benefiting my pocket, so therefore you can’t shop here” We are new home owners, just purchased a 5bd home, sucks the customer service and the amazing deal they would’ve had. What a shame they have these poorly educated sales males working in the industry. I filed a HR complaint for this poorly service.

Franco Valdez was exceptional to work with and very knowledgeable regarding which mattress would be best for my wife and I. We will definitely buy from Ashley again!

Well prepared salesman with excellent interpersonal skills. Made the process go well for us.

Easy shopping experience, low pressure, and Jeff was very helpful and knowledgeable

(Translated by Google) The furniture is good, BUT the disappointment is with the salesman, Francisco V., who didn't explain in the contract that we had to pay in less than a YEAR to avoid paying 34% interest... We bought from MEGA FURNITURE‼️ and at the same time they did warn us about their 3-year interest-free promotion!! 👀 Don't be fooled by salespeople; all they care about is making a sale. 👎👎Ashly👎👎 (Original) Los Muebles estan buenos PERO la decepción es por el vendedor Francisco V. que en el contrato no nos explico se tenia que pagar en menos de un AÑO para evitar pagar interes del 34%... Compramos en MEGA FURNITURE‼️ al mismo tiempo si nos advirtiero tenemos promocion de 3 años sin intereses!! 👀 no se dejen engañar por los vendedores lo que le importa es vender 👎👎Ashly👎👎

The product is great and the delivery service was excellent. The only issue was the month we had to wait to get our chair. Delivery kept being delayed each week.

It was a lot of fun. It was a very big group. I personally go there to enjoy the pleasures of creativity while guided by someone that has time to share some nuggets of info directed at us individually. The size of our group would have benefited from another artist, not just materials person.

I went to the Austin store yesterday to look at a table I had seen online. Kyle showed me the table, I liked it and wanted to buy it. He said he needed his tablet and walked away. As time goes by he is not returning and I see him across the store helping another customer. I waited a little longer and then left the store. I came financing approved and ready to buy and left empty handed. I can only assume the other customers were spending more. I felt embarrassed and won’t be back.

Josh our sales rep was very personable and did an amazing job.

Shawn was very knowledgeable and helpful. He stuck with me for three and a half hours and was very patient. I appreciated that very much

Our experience at Ashley home furnishings was extremely positive. Will was very knowledgeable of all the items we were interested in and was very accommodating. All in all, we were completely satisfied!

Lena was great. Told her what we were looking for and that's exactly what she showed us. Sold! Thanks Lena.

Went in to buy a bed wanted to know about finance options guy I was speaking with told me to put my info in to see my options and it signed me up for a credit card without my approval and told me specifically that I was not signing up for a credit card didn't show me options just took me right to. Credit card application that I was made to believe was just to get a visual on options for financing dont go to these scammers

Great experience. Kyle was super helpful and we got exactly what we wanted 🙂

Very knowledgeable and client centric to our needs.

Excellent work and the process was stress free and easy to work out. Franco did a great job and checked on us while we were shopping around.

Great friendly service... arrived on time!

Excellent service. Would recommend.

I had a wonderful salesman named Will. I may go back for tables

We had a great experience with your staff and all of our purchases from Ashley. Your new system to check out was a little cumbersome, but the team was great and we love all of our furniture and rugs!

This is regarding an unacceptable experience at your store today. My significant other and I, accompanied by our infant and two-year-old child, visited your showroom with serious intent to purchase. A sales representative assisted us, and we identified two living room sets we were interested in. We explicitly stated to the representative that we intended to pay for the furniture in cash. Despite this clear instruction, she brought over a finance manager who aggressively attempted to convince us that financing was superior to paying upfront. When I directly challenged this logic—questioning why we would incur debt when we possess the necessary funds—the staff’s behavior became manipulative. They immediately ceased addressing me and shifted their entire focus to my significant other, deliberately ignoring my presence in the negotiation. The climax of this unprofessionalism occurred when my partner informed them that we were not prepared to finalize the transaction today. At that precise moment, both employees simultaneously turned their backs on us and walked away without another word. Be advised of the consequences of this conduct: We had fully intended to return and complete the purchase this weekend. However, due to these dismissive and rude tactics, you have permanently lost our business.

Received damaged furniture. Was told I would be contacted by Ashley for replacement. Have called and emailed daily for 10 days and have received little information from anyone I can get in touch with, no proposed resolution, and no timeframe on when to expect resolution. Extremely poor customer service from Ashley support center.

I bought a sofa on 11/11/2025. It took almost a month to get it delivered to our house. We were wanting it before Thanksgiving because we were having family over and It was supposed to be delivered before Thanksgiving so we got rid of our old sofa to make room. Well needless to say it didn't make it. I do appreciate the effort the store made to get it here but I won't be buying from Ashley furniture again.

Well the salesman had great customer service but I felt like he didn’t know much about prices or the product so it was almost a no go but I decided to buy from Ashley instead of rooms to go

Josh Holley was a no pressure experience. Thanks, answered all our questions. We just could not find the item color in the design we liked. Thanks!

I can't say I've ever felt so uncomfortable at a furniture store. I had just purchased two couches at the place next door and was going to Ashley to look for a bedroom set/dining room table. I happen to have the folder with receipts from the other furniture place in-hand and the sales woman kept hounding me to look in it. After five minutes of this, I let her have a peek, and she claimed Ashley could beat the prices. I repeatedly told her that wasn't necessary - I wasn't looking to replace those items, I wanted to shop for something else, but then she disappeared with my folder that contained my receipts (which btw, had all of my personal information in it). After walking around the showroom very confused, we finally found her at the desk and she confessed they couldn't beat the prices...which I already knew. I grabbed my folder and we immediately left. As I said, it was very uncomfortable and pushy. I took my business elsewhere for the bedroom set and have no intention of visiting this location again.

(Translated by Google) Excellent service from the salespeople and the manager. They answered all our questions. (Original) Excelente servicio de los vendedores y el gerente. Resolvieron todas nuestras dudas

If I could get it negative score I would. These people do not tell the truth. Take your business next door where they have honest salesmen.

Was greeted walking in. Explained what I was looking for and was buying it within five minutes. The staff was curteous and very efficient.

I had a great experience shopping at Ashley furniture store. They have a large selection to choose from. Their prices are compatible and the staff is very helpful and friendly.

(Translated by Google) I just entered the store and a salesman who speaks Spanish served us. At first, he was very cordial, but then we decided to say that we didn't have legal papers, and his attitude changed drastically. He treated us in a disrespectful and, I would say, racist manner. To his surprise, although he doesn't know it, we are citizens of this wonderful country. They should give their salespeople manners classes because they lost two customers, and I imagine it's like this every day. Finally, he told us, "We sell furniture here, not cars... Good luck." Zero customer service, zero friendliness. There should be a - ⭐️ rating, and I'd give it to him. Good luck to anyone who shouldn't be selling anything with that kind of attitude. (Original) RECIÉN ENTRE A LA TIENDA Y UN VENDEDOR QUE HABLA ESPAÑOL NOS ATENDIÓ AL PRINCIPIO MUY CORDIALMENTE LUEGO DECIDIMOS DECIR Q NO TENÍAMOS PAPELES LEGALES Y SU TRATO CAMBIÓ TERRIBLE, NOS TRATÓ DE FORMA DESPECTIVA Y DIRÍA YO RACISTA, PARA SU SORPRESA AUNQUE EL NO LO SABE SOMOS CIUDADANOS DE ESTE MARAVILLOSO PAIS, DEBERÍAN DARLE CLASES DE MODALES A SUS VENDEDORES PORQUE PERDIERON DOS CLIENTES Y ME IMAGINO Q ASÍ SERÁ CADA DÍA, POR ÚLTIMO NOS DIJO AQUÍ VENDEMOS MUEBLES NO CARROS… BUENA SUERTE. CERO EN TRATO CERO EN CORDIALIDAD DEBERÍA EXISTIR UNA - ⭐️ Y SE LA DARÍA. BUENA SUERTE PARA EL QUE CON ESAS FORMAS NO DEBE VENDER NADA

So easy to purchase. All my questions were answered and sales person went out of her way to find answers to them. Easy shopping and buying experience.

Excellent customer service! Franco helped us find a perfect piece of furniture. Thank you.

So far the experience has not been good. White glove service did not occur for our 6 chair delivery and all 6 chairs were rejected and not delivered. I contacted customer service.

Our salesperson, Jack, was so friendly and helpful, he really did everything to find the perfect option that checked all the boxes!

Salesman cursed at my wife when she said she didn't have any questions and was just looking around. Will never return.

To keep it real, I kind of wish I could write a zero star review but I can’t. We were greeted by a tall decrepit dude in clothes that didn’t leave much to the imagination, but he started respectfully so I figured I’d give him an ear. While he stated (several times) that he’s commissioned, me and my family members weren’t in the market for anything in particular. He proceeded to hassle us about wasting his time, and that if we couldn’t offer him a confirmation that we’d buy something, we were starving his kids and family and that we should take our need for entertainment elsewhere. Sad part is, most of that was a direct quote. Honestly kind of deplorable, given that the entire time he was visibly shaking. I’d suggest a drug screening for one, and a place that doesn’t hire people by commission. I loved home zone, and would send anyone and everyone there. They are kind and caring people, and have plenty of opportunity to shop around without hearing that you’re starving someone’s kids in the process. I didn’t grab his name, but at the very least, I hope he receives some form of reprimand for humiliating my family.

The salesman said that the furniture was made in America and the sticker on the bottom said made in Vietnam

Shawn at Ashley Furniture deserves a full five stars. He was knowledgeable, patient, and genuinely focused on finding the right fit instead of just pushing a sale. His communication was clear, he knew the products inside and out, and he made the entire process smooth from start to finish. If you want a sales rep who listens, guides, and actually cares, Shawn is your guy.

They need to do better on answering phone calls.

(Translated by Google) I bought a bed from this place and one of the drawers arrived broken. I went to complain, and so far I haven't received any response from the seller. A 5,000 peso bed... I don't recommend this place... also, a lot of lies about the delivery... no good... (Original) Compre una cama en este lugar y uno delas cajones dela cama vino quebrado.fui arreclamar ..y asta ahorita no he resivino ninguna respuesta del bendedor franco una cama de 5,000 ...no recomiendo este lugar ...tambien muchad mentiras aserca del deliveri.....no good ...

Lena was amazing! She helped us find the perfect table at a great price at the South Park Meadows store. Couldn’t be happier with her service and our new table 🤩

First time buying from Ashley. Ashley gave us a great price on the set we wanted — lower than the same set at a nearby store. The checkout process took longer than expected. The furniture will arrive this week, so I can’t speak to the quality just yet.

Great customer service

Always polite; always attentive; always happy to help.

Had a great experience working with Kyle today at Southpark Meadows location. He is very attentive and courteous. We felt really cared for and all our questions answered. My wife felt the same way and mentioned what a great job he did. Another young man named Ryan helped us as well and did a good job as well. Thanks, we will be back....

I am very pleased with Franco’s assistance in choosing our living room furniture! The lady that came over was very sweet also!! For myself I think Ashley furniture had more options that I liked than Rooms To Go. Excited to get them in my house and enjoy it! I bought all three of them.

Great customer service from Jack at the South Park Meadows store in Austin TX. Jack went above and beyond making sure we were taken care of and answered all of our questions. We purchased a beautiful sectional with extra throw pillows. Can't wait to get our new furniture!!! Thanks to Jack for being able to help us.

Kyle was awesome. We literally had such a great experience and great conversations too. And it was a very smooth process as well! :)

Staff is friendly. Large selection of furniture and they are willing to negotiate.

Great selection. Franco was a huge help throughout the process.

Great service from Franco. He spent considerable time with me explaining varios stles & options available. Great personality & attitude. A real asset to Ashley's.😁

Multiple sales people cornered us and started hammering us with questions when we were just browsing. Super unpleasant and uncomfortable. Outdated and pushy sales tactics here. Just bought a new sofa at Joybird and had the best customer service at the Domain's showroom.

DO NOT BUY FURNITURE FROM ASHLEY!! We bought our furniture 1 month ago. We bought a couch with ottoman, an extendable table and 8 chairs. When the items arrived, the ottoman had a stain on it. The extendable table had scratches, exposed nails in the bottom of the table and the entire table is wobbly. The extenders can’t be inserted within the table top like they are supposed and like we saw at the store. Additionally one of the chairs came broken. We have called more than 10 times. They sent a replacement table top which was more run down and with more scratches so we had to send that back. They said that they will be ordering the broken part of the chair which was supposed to happen a month ago and has still not happened. During every call, they ask me ‘which chair are you asking to exchange’ despite us sending them photos and giving sending pictures of serial number etc to each customer representative we spoke with (over more than 10 phone calls). Out of all the frustration, we asked for the name of the supervisor, so we can speak with them, and they say that they can’t give us their names as that is confidential. One month later, we still don’t have a resolution! Our ottoman is still stained, chair is still broken and table is still with scratches and is wobbly. If you would like to keep your sanity, DO NOT buy anything from them!! If I had a chance to give negative stars, I would do have definitely done that!!

We have bought furniture from this place before and both times we were helped by Franco. He has been patient with us and was very helpful.

Our sales guy was great when we bought our $4000 couch late August. The delivery team was supposed to come at 3:00pm and didn’t arrive until after 9:00pm. They set everything up SO fast (probably wanting to go home) and completely RUSHED us to inspect the couch with the signature paper in our face the entire time. Overall the couch looked fine but it hasn’t even been 2 months and my cushions is already leaning and lopsided. I decided to finally take the cushions off and found that the metal frame of the issue seat is completely bent. I wasn’t going to un-attach everything to inspect the couch after the delivery team put it all together and tied the cushions on??? Now, I don’t even want this chase because the cushion isn’t washable (like it was advertised) and its cushioning is uneven! It was uneven in the store too and I was told it would be flat brand new. I asked to exchange it for a simple arm chair instead. The store refuses to and is now making me use MY warranty on a couch that hasn’t been in my home for 60 days. The best part is that I haven’t even been home for the last 24 days… So I won’t get my warranty money back because I never planned to use it but nowww I’m having to use it before 60 days? A simple arm seat should be much cheaper for them to deliver and replace versus another chase… and when you spend $4000 on a couch you should be respected as a customer and keep that customer happy.

Do not shop here if you value your time and/or money.

Customer service was great! We got a great price for the dining room table we purchased.

This review will only cover my experience at the store since my purchased will not be delivered until later, as per our request. Sales Agent very attentive, gave us the time to look around, but was always available to answer our questions. He managed to accommodate our delivery until we were ready and was able to get us a better deal than what they were offering online. Stop by the store before purchasing online, and you might get a better deal plus everyone there was very friendly, was worth the trip! We went to South Park Meadows location and I will update this review once we receive our order.

Honestly the sales guy was nice the other acmia guy seemed real judgemental they weren't very honest about the final payment plans so we just left. Beautiful furniture tho

I have had a horrible experience trying to get my couch. It was ordered incorrectly twice and the Salesperson, Roman, has refused to help us resolve it. He has rudely hung up the phone on me and refused to even let his managers know that we were needing to speak with them to resolve the issue. You’re better off spending your money and time somewhere else.

This delivery crew with Ashley Furniture parked illegally in the middle of the street, blocking access for other cars, while they assembled a bed for a neighbor. When this was pointed out, they were extremely rude and unprofessional. Ashley Furniture has refused to look into this or take any action. Any company that declines to hold their contractors to any standard - and provide obviously needed extra training on proper parking and courteous interactions - is a company I will never again do business with.

Loveseat arrived damage pictures are taken, and I was told that it’s gonna be replaced would like a confirmation call

Hands down the worst experience I've ever had with any retailer. My sales "professional" John Walter tried to roll in $1250 in warranty protection without me knowing. They sent me used, floor model units with damage. I called them out and customer service offered me 30% off to keep said furniture. Months later I'm still working on actually getting that credit which has involved at least 10 painstaking calls to customer service. Also, part of the order arrived with ZERO notification...not a delivery confirmed or shipping confirmed notice...which led to my rug and bookshelf being stuck on my porch while I was out of town in the middle of a rainstorm. They were both ruined upon return from my vacation. I was then made to return those items MYSELF to the store in order to get new ones sent. The store didn't even know what I was talking about in spite of me spending an hour on the phone with customer service to set up this exchange. Absolutely infuriating!!! Also, everything at this store is available online for much cheaper. Just window shop there then buy online if you must from Ashley...but I'd just recommend avoiding them completely. What a joke!

Briarrra Van Auker did a wonderful job selling us a couch today. I’m elderly. She made sure my husband and I understood the whole process. Made sure we were comfortable while doing all the paperwork. The only complaint I have it is hard to get in the store with a walker. You really need to get automatic doors or have the salesman standing up front assist with the door.

Wonderful

Great salesperson and good selection.

Fernando was the first sales associate who spotted my husband and me when we walked in. After going through Ashley's looking for the perfect new couch addition to our home, we landed on a sectional and chose a coffee table from another livingroom model. Unfortunately there was a bit of technical issues with securing our lease for furniture the day of, however, upon return the next day Evan, the Acima financing person, was available to assist and finish the sale! Another lady assisted, although I do not remember her name, sorry! Overall, we are very satisfied with our purchase and we absolutely cannot wait for it to arrive next month! Thank you Ashley's!

Will was fantastic to work with!

We went mostly to look around, but thanks to Serenity, we were able to choose several items for our brand new house. Thank you so much, Serenity! You were very kind and professional and made the whole experience entertaining and worth it.

The power recliner couch and loveseat we purchased are great. Our salesperson Abby was a pleasure to work with. The delivery went off without a hitch, very nice courteous delivery guys. We highly recommend Ashley for a great furniture buying experience.

Outstanding customer service

Very friendly helpful staff. They were not pushy and did not hover over us. Good experience.

I bought the sophie sectional from here. First they lied to me about the financing..... that one was thing. My couch is absolutely horrible and I cant even sit on it its so uncomfortable. And ashley will not do anything about it. NOTHING AT ALL!!! DO NOT GIVE THIS PLACE YOUR MONEY!!!

Kyle was amazing! He was super helpful, kind, and patient with us the entire time. We had a lot of questions and probably kept him there longer than expected, but he never made us feel rushed. He took the time to explain everything and made the whole process so much easier. Really appreciate his excellent customer service!

Josh & Baraa were very knowledgeable and helpful, made our buying experience pleasant! Highly recommend & will purchase again in the future!

TLDR: Our interaction with a staff member made us leave mid visit, we wouldn't go back. My husband and I stopped by on a Saturday afternoon to casually browse. When we first entered the store, a salesperson approached us almost immediately with a sales pitch. We politely explained that we were just browsing and would reach out if we needed help. Instead of respecting that, he kept pushing questions and information, making it difficult to break away. Eventually, we managed to start shopping on our own and were enjoying looking around together. When we reached the bed section, on the complete opposite side of the store, the same staff member once again made a direct beeline toward us. This interaction was even more uncomfortable. Both my husband and I tried, multiple times, to politely end the conversation, probably three or four times in total, but every attempt was ignored. Instead, he kept restarting his sales pitch, asking questions, and pressing for details even after we made it clear that we just wanted to look on our own. As someone with social anxiety, being unable to disengage despite repeated polite refusals was stressful. Sales is a customer-facing role, which requires listening to both what customers say and the tone they’re giving. We were clearly signaling discomfort and asking for space, but that was not respected. At that point, both my husband and I were so uncomfortable that we decided to leave the store entirely. It’s understandable that salespeople have a job to do, but pushiness to the point of making customers walk out is not good customer service.

Great service and quality and very friendly.

(Translated by Google) Ta good (Original) Ta bueno

Many thanks to the staff at Ashley’s especially Roman, Forest and Nick. They all were soo friendly, knowledgeable and we loved working with them We went in to buy a memory pillow and fell in love with a Tempra pedic mattress!! They know their stuff!! Thank you again!!

Brandon was very helpful and knowledgeable. He made the buying process effortless.

Walked in and got a friendly greeting from Sawyer Thomas who gave great professional service helpful and professional came from Sawyer were in was so happy with his service made Ashley my place i wanted to buy from.

Franko & he's lovely asst. Abigail form Ashley's in Austin did a great job selling me me a Rocker-glider WITH IN MY BUDGET that goes into a precious nursery!!!! ❤️ THANKS SO SO MUCH!

They were efficient and helpful. Thank you!

I was really disappointed with this store. Out of all the furniture stores we visited, this one had the least friendly staff and the most pushy sales approach. It made the shopping experience uncomfortable and stressful. On top of that, the location isn't ideal, and the selection of sofas was underwhelming. Most of the sofas were significantly overpriced, especially when you compare the quality to what other stores offer. I wouldn't recommend this place if you're looking for value or a relaxed shopping experience.

My experience was absolutely awesome. Ramon and Derek were very helpful and knowledgeable. Very pleasant and efficient. I will definitely refer others to this store.

Great end result but did feel pressured by sales staff to buy additional products.

Great service. Went out of their way!

amazing and so excited for my new couch to get here!

Great service and availability of products

Great furniture, staff, & prices!! We'll def be back

I am extremely disappointed with Ashley Furniture and their warranty program. This is the second time I’ve tried to file a warranty claim, and once again I have received absolutely no response. On a previous occasion, my claim was actually marked as closed, yet no one ever came to inspect or fix the issue. It feels like their warranty is nothing more than an empty promise. The lack of communication and accountability is beyond frustrating. When you spend thousands of dollars on furniture, you expect the company to stand behind their products. Unfortunately, Ashley Furniture has failed me twice now. I would not recommend relying on their warranty program—it simply doesn’t deliver.

Great customer service.

Great experience

Nicolas Munoz was amazing he helped me get me a nice recliner at good price

Ive been to Ashley stores in 3 different states and had the same experience each time. We came to buy and we were never approached by a sales associate. All the furniture looks the same. Cheap, not built to last, ugly, uncomfortable. Go else where if you can. But buyer beware! Other furniture stores by Ashley furniture and sell it at their store so be sure to ask where it came from.

I had such a great experience working with Nick at Ashley Furniture! He truly went above and beyond to make sure I was taken care of. Not only did he work out a fantastic deal, but he also exceeded my expectations in every way with his outstanding customer service. Nick took the time to understand exactly what I needed and went the extra mile to beat a competitor’s offer, which shows his dedication to his customers. It’s rare to find someone who genuinely cares and puts in that level of effort. If you’re shopping for furniture, I highly recommend asking for Nick — he will make sure you leave happy and confident with your purchase!

Kyle was amazing. He helped through the process and gave me great deal 😊

Abbey at Ashley was great! She very knowledgeable about the products, friendly, professional and really helped us make great choices for our furniture needs.

I had a great experience today shopping for my new sofa and loveseat! Both Fernando and Horace were very patient and pleasant to help me making my purchase!

Ashley's associate, Baraa, was professional and helpful. I was not looking to buy anything that day, but instead wanted to see the discounts I may be able to get over Labor Day. I was looking for a fullsize bed for a guest bedroom. Baraa showed me a bed I had seen online. Having told her I wanted to think about it for a day or two, and maybe buy it online if the discounts were good, she offered a good deal that closely matched the current online price, but also included a furniture protection plan. I don't usually buy the protection plans, but her offer made it a no-brainer, more or less.

This is how it started: Great experience with our sales person Ryan L. Took us right to the style and options we were looking for. Super friendly and helpful all the way around. Got a great mid century media cabinet and matching bookshelf. Would go back again. This is how its going: Well sucks that I have to recant all the nice things I said based on the handling of the main piece of furniture we went there to buy. I ordered a media cabinet it was backordered which was fine I was notified before the first delivery was scheduled and we rescheduled. On the reschedule the cabinet had arrived damaged to their warehouse again fine but I found out from the delivery driver as they delivered my bookshelf. Which again would have been fine if someone had let me know the day before and I didn't spend my whole morning disassembling my current media center and electronics. I had to call to find out what was happening and the call center employees were uninformed on anything regarding the damage issue. I was annoyed but let it go. Scheduled what should have been final delivery and they delivered the wrong cabinet. My husband thought it looked odd but at this point it had been 6wks and it was one we had looked at. I had to go through two sets of customer service to get them to believe that the wrong thing was delivered even though their own drivers took a photo and emailed it through their system. I emailed my original sales person looking for some sort of help or empathy and got zero response. They picked up the cabinet the next day but no one had information on the one I paid for. My husband was so annoyed at this point we called to cancel our order on Saturday. I was told it would take up to 72hr to put the request in and 7-10 days for the refund to actually hit my account. Again fine I waited 72 business hours and heard nothing. Had to call this morning to get my refund confirmation. That final human was at minimum trying to be helpful though her internal system wasn't making it easy. I've waited a long time for furniture before I'm okay with back orders. I work in this kind of industry, but when you can't do the least and communicate with a customer I don't know what to say. Would I have been bummed that the order was taking longer than expected of course but I would have waited. And honestly the sale could have been saved if at any point it felt like someone took any kind of accountability. Customers are still important after you make the sale.

Not as many living room options as I thought

Kyle Wise greeted me at the door, he was very nice and showed me exactly where to look for the type of furniture I needed. I told him about the color of wood, examples from online, he showed the pieces to me to help imagine what they would be, even down to the measurements. He was very knowledgeable about every piece in the store and was very patient helping me. I'm going back this weekend to order more!

The delivery department is a complete nightmare, A person named Michael called me on September 3 to verify my delivery address And stated my order would be Delivered for September 5. Now they’re saying my order was never scheduled for delivery and scheduled me 2 weeks out. Completely unprofessional, poor customer service, lacks communication.

Shopping at the Ashley Home Store at South Park Meadows, was a breeze. I went in not sure what exactly I was looking for but with the help of Josh Holley and Shawn Rushing, I found exactly what I wanted and afford. These Sales Specialists were so knowledgeable, cooperative and helpful. I left feeling so happy and excited. I highly recommend Ashley Home Store at South Park Meadows. You will not regret shopping for furniture there. Thanks 👍💕✌️

Excellent customer service. William was very accommodating and helped workout what I needed within my budget

I was reluctant to make this review, however given my recent shopping experience I figure that it would be constructive for the employees of this establishment need to hold themselves accountable. I think Ashley has if not some of the most overbearing and intimidating salespeople I have ever encountered. Trying to get me on the first couch is wild, I mean I get it you can try? What is so hard to grasp that you have a 10,000 sqft building and someone wants to want through it with just their friend. If someone asks you to give them space and they’d let you know when they were ready, you would think they would leave you alone and let you come to them. No no no, that’s not how it works at the Ashley in Southpark Meadows. They probably checked up on me over 10 times it’s ridiculous. They also were pushing hard to for the pre qualification, which fine whatever, but when you’re intercepted by another associate Nick I think was his name, tempurpedic labcoat and is the finance manager. Fine whatever I let them do their pitch. But when you tell someone you’re perfectly fine with your mattress and you don’t want/need one. Gives them all the more reason to just push it on you three more times. Which I’ll give it to him he was well spoken, but I’m not easy. It’s pretty pitiful when two salesman, break down on you saying it’s a slow week and I’m going to be the only sale I get, so they try and throw me some crazy kinda deal, slapping on all the added costs, warranty, white glove delivery. I didn’t ask for that, I didn’t ask for yall to write this one time only deal. From the get go yall were trying to get me for this one couch, maybe getting two people up on another piece of furniture would have worked. Albeit I would have bought 4 things if these people did not make me so uncomfortable and stressed out. I did really like a lot of their furniture, really comfortable, the fabrics were nice and overall great quality for most of the prices. My friend described these people pretty well, vultures. I couldn’t agree more!

Brianna was the BEST person to work with! Very personable and willing to work with us at our own pace. Her customer service is one of the reasons we walked out with new furniture! Thank you Ashley’s home furniture store!

Worst experience ever in a furniture store (Southpark Meadows). My wife and I just started looking for furniture for our new home, which we are closing on next month. We even made it clear to them that we were only beginning our search and not ready to buy today. Instead of helping us explore options, they immediately tried to push a mattress on us before even showing other furniture. On top of that, the salespeople kept pressuring us to buy right away, saying that the price would change after this week. Then a manager came over with an attitude, was clearly rude, and didn’t seem happy to help us at all. The salesman himself was good, but the way things were handled overall ruined the experience. When they realized we weren’t making a purchase today, both the manager and the salesman just left us without any courtesy or professionalism. We’ve been to several other furniture stores, and none treated us this poorly—this was the only place where we had such a bad experience. Honestly, they deserve 0 stars if that were possible. The store does have a good collection of furniture, but unfortunately not the right people to deal with customers. We will not be returning and certainly won’t recommend this place to anyone.

Great experience!! Abby and Franco both very professional and extremely knowledgable. They took the time to understand what my apartment looked like also what I had planned for the future. Not just selling furniture but what will my life need (like a sofa that the dog can’t scratch or puncture, or the bedding covers for spills for children one day). Was able to provide a great discount on top of everything. Highly recommend buying from Ashley’s. Thanks yall!! Wishing you the best in your own life and personal careers! -Mason

Great service. The salesman worked with me on price and had the item shipped from Houston. Well satisfied.

Had a great shopping experience! Will was very helpful and attentive, and he answered all of our questions to make sure we were making the right decision for us. They also had a great variety and great prices!

Sales personnel is wonderful and try to make sure you get what you want. Manager also very kind

Ashley has great stuff the only thing is the delivery service. Neither side knows what the other is doing, we canceled our order but kept calling us for the delivery. If you're not in a hurry to get it I then I think you'll be fine.

Sales rep Will was excellent in his sales skills as well as his customer service. unfortunately I got a better price at a different store but also bad reviews. Will was very transparent in your store policy and left me feeling insecure since he stated once it's in your home and you sign off you own it. That didn't sit well with me especially after reviews. I called to cancel the order and requested of your store manager Horace to please process the refund. When I followed up to check if the order had been canceled it had not been and was actually scheduled for delivery. This proved the bad reviews as some similar experiences were shared.

WORSE EXPERIENCE EVER. Went to the store in person, bought a bed everything cool. I get my delivery date for FRIDAY, nobody showed up. Saturday morning I get a call telling me they’re on their way, nobody showed up! It wasn’t until MONDAY the delivery people showed up not just that, one of the guys comes with HIS KIDS. I paid the assembly fee and while that was going on I had 2 children running around my house! When I don’t even have kids. Totally freaking ridiculous.!

Great experience here! Came in with four children in tow and the staff was so welcoming. Lena was the salesperson working with us and she was very helpful, kind and not pushy! Love that they have a kids play area in the back of the store so my kids thought the experience was fun! They have a great selection and fair pricing.

Exceptional in every aspect.

Great teamwork

Avoid Ashley Furniture. hands down the worst customer service experience I’ve ever had. I was supposed to have the couch I ordered delivered 8/8. I find get a text saying it was delivered. it wasn’t. but because I was expecting a new couch to be delivered, I got rid of my old couch because they do t hep with removal. but also now I don’t have a couch. I called the customer service, they say there’s no notes on why the order was postponed, and they’d call me. they didn’t. I go up to the store to get answers 6 hours after calling CS and get told they do t know. both time I’m told my couch will be delivered 8/9/25. but they’ve opened investigation tickets. I go on my way cuz they say they are going to call me. they don’t. I then get a text telling me to reschedule for later next week. mind you I currently don’t have a couch! the old one is gone. so I get into a text thread with CS and im still not sure if the person wasn’t a robot. no empathy. I didn’t make the mistake that left me without a couch. scratch that, the mistake I made was going with Ashley in the first place. I then try calling CS again after the thread ends and no answer. I go back up to the store and they give me a different number. I call it the next day 8/9 because it was after their call hours when I got the number. the lady I spoke with, great, real sweet. tried to help me. got the delivery date moved up by 24 hours but I’m still without a couch for 3ish days. they REFUSE to compensate me for the further inconvenience. I spoke to a supervisor who rose his voice to me, and faked empathy to get me off the phone. he said I wasn’t to be given additional compensation unless there was further delay. I told him that the original refund I was given was for the delivery that was supposed to be made today, and now it won’t be till later in the week so by that logic I have experienced further delay. he still refused. AVOID doing business with Ashley. they WILL NOT TAKE CARE OF YOU!! Ifor the amount of money I spent, I expect way better service than confusing communications, lack of communication, and rude communication. I did what I was supposed to as a customer, and now I don’t have a couch

We had a wonderful experience thanks to Kyle, our salesman. What a delightful young man . Y'all need to keep him. Hope we get our delivery ASAP. Thanks Kyle, from Theresa & Ms. Dixie Clark ✝️💜👍

Chris was very nice and not pushy at all. Lots of patience with me looking at everything. It will be delivered within a week and I am excited to get it.

Nicholas Munoz in the Austin store was amazing!! Very attentive, caring, more than willing to make sure we loved everything about our purchase!! The best experience ever! Will only be using HIM from now on and making sure everyone we know will as well!! Thank you again Nick!!

Top notch customer service

Great experience. Found exactly what we were looking for!

Derek was super helpful and made everything easy for me.

Great experience, Kyle was very knowledgeable about the products and provided excellent service and recommendations.

Will was very helpful and not pushy. He respected the parameters we set. Price, set up, and delivery were all established easily. Overall, a great shopping experience.

Reps were extremely courteous, friendly & very helpful. William processed our estimates & finalization of our closing paperwork pretty fast. We received awesome service!!

Nicholas was amazing! Very patient, diligent, and willing to meet my boyfriend and I’s needs. Not only did we finance beautiful furniture, but had a seamless experience doing so. Highly recommend this Ashley Furniture!

They were very helpful in showing their large selection of inventory. We? Will go back again.

Fernando & William were excellent. They helped me with my dining room table and finding two rugs that I needed. Thanks so much guys!

I recommend anyone here there very very helpful and attentive to there customers best prices and they work on getting you a good deal

Good service!!

Great customer service. I’m a repeat customer from quite a while back and if the quality of this purchase is like my last and holds up over time I‘ll be more than pleased.

Great salesman. Junior did a wonderful job assisting us. Came in for a dining room table and ended up buying a casual chair too.

Branden and Derrick were both such a joy to work with today. They were so helpful and friendly. 10/10- would highly recommend shopping with these fine gentleman!!

We had an amazing experience with Nicolas! He helped us pick couches for our home and didn’t pressure sales us. To top it all off he went above and beyond to get us discounts to meet our budget! This guy is phenomenal! If you want high quality furniture and a wonderful experience pick this store and this guy!

Staff members were extremely knowledgeable and took a lot of time to help us find a couch that met all of our needs. Very kind and felt like talking to a friend!

Franco was personable and patient.. very much appreciated when it's so easy to get overwhelmed. He made it easy and straightforward. Thank you

my boyfriend and i just bought a couch and Kyle was amazing! super knowledgeable and very friendly. both of our experiences here have been amazing with all workers.

Crap furniture. Bought a sleeper sofa and not even 2 weeks after delivery, something underneath breaks and the middle now sinks in. Contacted claims dept didn't get a response for almost a week. Tried again and finally got a hold of someone. Followed the instructions they gave me...nothing. contacted the person that I talked to for the claim and this time she did it herself, again nothing. I will never recommend this place to anyone amd never buy from here again.

My sales rep was very helpful! We got approved quick and the process was smooth.

I love My chairs and an excellent value, due to price match. My sales person was fine although she gave me some wrong information about NOT needing to be present for delivery, Although I DID need to be present. My one major complaint is that you have no provision for viewing the product at home or return, Short of damage. It can be hard to visualize a white chair in an otherwise brown and blue environment. I was willing to pay for the chair and bring it home and return it within 24 hours, or even within two hours. But there was no option for that. I can’t see me ever making a major purchase with you because of This kind of inflexibility.

I worked with Baraa. After entering the store, right off the bat, Baraa greeted us warmly and got right to helping us out. She was so patient, knowledgeable, and efficient. I needed inspiration and advice, and she steered us in the right direction. Most importantly, I didn’t feel like I was pressured into buying anything. She will also help you to try to find the best deals, and work with you to make the purchase/delivery as smooth as possible. Thanks, Baraa!

I’ve shopped at Ashley before and never had a problem. This latest incident has changed my mind due to the several mishaps that happened with delivery. I had to call 5 times to get the delivery address correct. For reference, I was purchasing furniture for my grandma. Her home and belongings were lost in the recent floods in San Antonio, so while my address is in Austin, hers is in San Antonio and I made this abundantly clear from the start, before even signing a contract. It took about 45mins to close the contract at the store due to the different address, which for a nationwide chain like Ashley’s, I didn’t understand the discrepancy but went along because my grandma needed furniture. A day or so later, the chatbot sent a text and of course it showed the wrong delivery details. I called the store and was connected with someone who seemed rather annoyed to have to be dealing with this. After quite a bit of back and forth, I got the email confirmation with the correct address. Then I get another chatbot delivery confirmation, still with the wrong address. I had to call again, this went back and forth and then my delivery got canceled and rescheduled to a different date, causing even more delays is a very desperate situation to get my grandma moved. So then I get another chatbot delivery and finally the right delivery address is listed. I confirmed and was set to be the 1st stop in the morning. I woke my elderly grandmother up at 5am so we could drive down to SA and be there in time for this delivery so I can start moving her, and saw on the tracker that the truck was driving to Austin with her things instead of SA. I called immediately when I saw this on the tracker and was told this was an error, they had the wrong address. They said it would be delivered by 6pm or earlier once they were done with Austin deliveries so I agreed to wait since I was already in SA. I called again in the afternoon because we were still waiting around and hadn’t heard anything. To wrap this up, the truck driver didn’t get there until 8:45 PM. Before we left, I also noticed damages on the nightstand. All that and it’s still not right. This has all been such a frustrating and difficult process for us. It really shouldn’t be that big of a process to have a different mailing address than billing, but here we are.

I found what I was looking for at a great price. The customer service was awesome.

I had a great experience shopping at Ashley’s, the sales associate, Will croissant , was very knowledgeable and very helpful as we shopped. I will definitely be returning to Ashley’s. Thanks Darlene A.

Such great friendly service! We enjoyed all the help we got, and feedback! Can’t wait for our delivery to get here with our new couches!

Very knowledgeable about products

Very helpful! Gave us a great price! Salesperson, Baraa, was awesome!

Purchase was simple and without any issues.

Franco was great and helped us with everything we needed to furnish our house!

Kyle was an excellent help for me. He helped me find all the furniture I needed to fill my new apartment and gave me some good deals.

Nice

Wonderful Told everyone at work about my experience Employeies were so helpful

(Translated by Google) Mr. Franco was very kind and I am satisfied with my purchase. (Original) El Sr Franco fue muy amable y me siento satisfecha con mi compra

We found all of the furniture we needed and we had great help.

Franco was super helpful and made the experience seamless!

Working with John was a breeze! I wound up finding exactly what I wanted. John worked extremely hard to get me the best prices on everything and as very attentive and patient with me and answered every question I had. He didn't try to sell me something that I didn't want but just the opposite. I never felt rushed at any point. The whole team's involvement and product knowledge was great as well. I'll definitely be doing business with Ashley in Austin again. A+

Me and a friend went in just to look around so that we knew what to order online but the workers were being very pushy. Made the whole experience very uncomfortable when they’re trying to get us to buy something that second. Not to mention on the way out one of the girls in a lab coat was being very rude and extra pushy when we said we were probably gonna order online saying stuff like “why would you do that” “why not just buy right now” “okay so you don’t like customer service”, then rolled her eyes and said “okay have a good day then” and walked off to smoke outside. Not good experience wouldn't recommend

I am very disappointed with the delivery process. I was provided with a delivery ETA of 3:15-6:15 pm. The driver did not arrive until 9:25 pm. On top of that, a part was missing and the bed frame was not able to be fully assembled. One of the drivers by the name of Jordan, provided his cell number and said he would return with the part the following day (Sunday) between 12-1 pm. Around noon we called to check his ETA and he said now he would arrive between 3-4 pm. He ended up not showing up until the following day (Monday). And upon his arrival, he brought his kids with him to finish the assembly. They were running around the house and making a mess. Mind you, we were still in the process of moving things from our previous place and this whole situation delayed us. This was the worst experience. Never buying from Ashley's Furniture again. The bedframe is beautiful but it was not worth the hassle and inconvenience.

Well, I won’t be back like I said I would. I don’t mind being greeted when I walk in a store but when I can’t even take 10 steps without the sales pitch starting it’s annoying. Also, being overly enthusiastic and complementary is unnecessary. Our interaction with the sales person today was ok until they knew I was probably going to wait to get my husband’s input before I make a purchase. When I said I was going to wait for him I was told sometimes I just need to decide and that if he doesn’t like it I can exchange; then when I said I’d bring him in the sales person’s entire countenance changed. It actually ended up making myself and my daughter feel uncomfortable. That tells me everything is an act… I was also told to make sure and ask for them bc someone else said that and didn’t . That’s not going to cause me to want to follow through, that gives me the ick. Then when we went outside they came outside to say goodbye and to remind us to look for a text. I might have bought a couch but this whole experience turned me off. PLUS, I was told the sale ends today. It doesn’t say that online, so is that true, or just another sales tactic.

Great experience! Friendly staff, and Kyle Wise did a wonderful job waking us through the sales/purchase process, answered our questions and we are very happy with our selection of furniture. We'll be back!

Sales person reassured n I bought

John was great, very patient with us and helpful. Highly recommended him. Also Horace was also great. Thank you both.

If I could give 0 stars I would, worse experience ever. My husband and I were just looking around for bed frames just to see what they had and we told the employee Kyle we were just going to look around. 5 minutes past the manager came up to us with attitude. Asking if we were going to buy today saying that they take their job serious.That why did we go there specifically if theres other furniture stores around. Other words if we were not going to buy to leave the store. That’s cool so if you’re in South Park Meadows area I would definitely recommend somewhere else.

Nic.M had Great customer service! Definitely coming back!

Being a repeat Ashley shopper, I was more than pleased with the service that was provided to me. The staff was beyond helpful. I found just what I wanted at a very good deal. It was the answer to my prayer. Thank you John for your expert service.

Will was extremely courteous and knowledgeable of their products. I look forward to working with him again on future purchases.

Eddie was great to show us what we were looking for. Pleasant young man!!

I had a wonderful experience with the friendly workers at this Ashley’s. Nic really went the extra mile. Come here if you’re seeking fantastic customer service.

Purchased fathers day recliner for my dad. Customer service was amazing.

It's a warranty scam. I've tried twice to ask for help, but they don't. They send you to talk to Expend, and Expend can't solve the problem. Expend sends you to a website to talk to a robot, but it doesn't solve the problem. In the end, I end up cleaning my sofa myself every time I need to.

Everyone is very greetful and the place was very clean

It was horrible just even walking into this store. There were five salespeople waiting like vultures about ten feet in front of the door. I didn’t take but 5 steps into the store and someone was barraging me with sales jargon. After he couldn’t hook us, he called over another guy who started talking about beds when we were looking for a sofa and wanted us to go look at mattresses!!! I was there with my two sons and I just wanted to sit on the sofas with them and try out what we might like. Instead, I got two other dudes on us like I had a third and fourth son. Maybe I had a sign on my head that said “brain dead”. It’s sad really. There’s really no need to be followed around by salespeople when you are clearly trying to walk away from them and you feel harassed. Update Sunday, Father’s Day. I tried texting the number the owner gave me to contact and the chat was terminated.

Ashley Furniture Management, I am writing to share my recent experience at your store. Unfortunately, I encountered two sales representatives who were unfriendly, unhelpful, and displayed a lack of interest in addressing my questions. Moreover, they attempted to overcharge me for the furniture. However, after speaking with a manager, the situation improved significantly. The manager was knowledgeable, courteous, and provided excellent service, which ultimately led to a successful purchase of $8,100 worth of furniture. I hope that you will take my feedback seriously and consider providing additional training to your sales staff to ensure that customers receive the level of service they expect and deserve.

Our experience at Ashley’s furniture was pleasant and exceptional. Friendly and professional service. The floor associates took very good care of our needs. I’m pleased with our experience at Ashley’s furniture.

The salesman Derek was super helpful and patient with my questions. Overall got what I wanted

Ryan was just specular. Very helpful, knowledgeable, accommodating, and ultimately a great person.

dude in long coat tried to tell me how great he was at his job. He was not that great at his job. He did work on commissions tho!

Ryan was awesome and very knowledgeable. We will be back fur our bed bed.

The tall curly-haired salesman was so incredibly rude. First of all, he tried to sell me something that was online for $180 for $500. When I told him this, he then said the cheapest he could do was $280. So when I said I needed a second to think about it, and I apologized for wasting his time, he rolled his eyes and stood up and walked away without saying a word. Then I got on the Ashley Website right there on my phone and doubled-checked, and sure enough I can get that same piece for $197 if I was just to order myself. What the heck dude. I recently bought a 4-bedroom home, and as I continue to furnish it, I will probably go elsewhere.

Awful experience here. Kyle and Horace were completely unpleasant to work with and I don’t feel safe

I recently visited this store for the first time while shopping for a couch, and my experience was mixed. I was impressed with Kyle, who provided excellent assistance and thoughtfully answered all of my questions. However, I found the manager, Franco, to be overly pushy, which made me feel that his priority was closing a sale rather than understanding my needs. While the rest of the staff seemed attentive and responsive, this was not my experience with Franco. Ultimately, this influenced my decision to purchase a couch from Rooms To Go instead. If you visit this store, I highly recommend seeking out Kyle for his exceptional customer service.

I had a terrible experience buying a couch from this store over Memorial Day weekend. First, the salesperson Kyle tried to force me into buying a protection plan by saying the discounts only applied if I bought it. I had to show him lower prices from the Ashley website and others just to get a fair deal. Then I was told I could delay delivery until after my move — but no one mentioned it would take weeks. So I offered to just pick it up myself. Only the day before, I got a text saying the pickup location was in New Braunfels, which is way too far from me. When I called the store, the manager admitted this was unacceptable and waived the delivery fee, promising I’d have the couch delivered by Tuesday or Wednesday (June 3–4). Then it got worse: when I called to confirm delivery, I was told I never paid, even though I paid in full with my credit card on Memorial Day. Now they’re claiming I was refunded for the couch — which I never asked for and never received. So now I’m left with no couch, no refund, and a complete runaround from this store. This has been a nightmare of false information, shady tactics, and zero accountability. I’ve wasted time, energy, and trust — and I still have nothing to show for it. Avoid this place at all costs.

My sales associate, John Walter, from the Southpark Meadows in Austin, TX went above and beyond to help me with ordering a sectional sofa. My son moved to Austin yesterday, and John was so helpful in coordinating the order and delivery for me (from NY)!

Ashley Homestore had a great selection and solid quality pieces! I was tagging along with friends and fell in love with a bedroom set I wasn’t in the market for. Derek greeted us on his feet as soon as we walked in. The quickest thing to kill my shopping experience is a SALES person, but Derek did a great job of lingering at a distance. He was always close by but not pushy or intrusive. We left the store buying nothing but when I called later that day to complete my purchase, Derek remembered me and exactly what I wanted. My friends and I went back the next day to check a couch again, and Derek, again greeted us on his feet, and offered great customer service. I haven’t received my pieces yet, but my experience with Derek was worth a review.

Go the other route to rooms to go 😃 placed a delivery order with them and had the run around as to when I would actually get my delivery. Ended up canceling the order and went right down to the competitor

Excellent service, very professional!

Went in today and was greeted by Nick Munoz. Very nice and let us look around and helped us when we had questions. We didn’t go in today intended to buy a new sofa and loveseat today but Nick worked with us and was so accommodating that we now have a delivery scheduled for Saturday. Would have no hesitations ever buying from Ashley Furniture again! Customer service cannot be beat!!!

Thanks to Baraa for listening and asking all the right questions for a easy going experience and finding the sectional we were searching for.

Shopping was smooth and easy. Fiona made sure I got the best deal on my items. I love my dining room table set and couch! Thank you!!

Ryan Long was an excellent salesman/manager. Enjoyed the experience!! A+

Nicolas was great, extremely helpful and friendly. Patently explained everything and all the options. The approval process was easy and quick.

Fantastic service!! I worked with Marc and he was far from pushy and very informative!! There are memorial sales going on but he got it down even lower with basically free protection and delivery!! We got a motorized sectional that has stain resistant fabric and seats six people and a beautiful hard wood table that expands out to seat 10 people with 6 chairs for $5600!! Unheard of!!! Thanks again Marc!!

( Update 2nd purchase)Franco was excellent as always! I appreciate his professionalism and his quick NO BS service.

Our shopping and buying experience over the past two days could not have been more positive! My wife and I purchased a double power recliner, new mattresses and power bases, kitchen table with chairs, a lift top coffee table, and matching end tables. Selecting these items took several hours over two days. But our sales person John Walter was exceedingly patient, knowledgable and informative. He worked very hard to support us in considering a variety of options (Ashley has a VERY large selection!) all intended to help us make just the right choices. I also like how John occasionally drew upon the expertise and opinions of other Ashley team members...the store seems to have a positive, cooperative environment. And overall NO PRESSURE! A genuinely customer-centered experience. I highly recommend shopping at Ashley! --Jim & Becky

Friendly service, knowledgeable associates, fast delivery

SUPERB!!!!!!!

Will was awesome to work with. He is always super helpful and very responsive!!!

Great experience with Will in South Park on finding my dresser, I had so many different scenarios of what I wanted, he helped me narrow down my choices. Thank you for your patience.

Casey was great. We went in just to look and ended up buying a beautiful couch. He was very easy and pleasant to work with. Super informative and non pushy. He made the process a breeze. We recommend asking for him when you visit.

There was a JBL speaker playing really loud music in the middle of the store making it impossible to think.

Baraa did a phenomenal job helping me choose my couch. She took her time and showed me all of my options. Will definitely recommend.

Very easy and professional staff. Recommend visiting if you are looking for furniture.

Ordered 3 rooms of furniture, when the dining room and bedroom furniture was delivered, not assembled as promised, they said I would receive free assembly .when I call about this, the store refers me to warehouse and delivery which have given me the RUNAROUND FOR 6 WEEKS, tell the store and nothing happens tried to assemble the mirrored dresser, found box busted and no instructions, took me 2 days to assemble the bed with headboard, after weeks sleeping on floor, again said Free assembly

I was given a delivery date 5 times you don't have a store phone so I could call for difficult. I will not purchase any more furniture from Ashley.

Very pleasant and EXTREMELY helpful. Helped us get the purchase done when we had an issue! Thank yall. Chris & Brandi

Our salesman, Kyle, was so helpful and did an excellent job.

Ryan Long was an incredibly knowledgeable and great customer service representative! He was able to answer all of our questions, make excellent suggestions and made the whole process go very smoothly. What a great experience!!

Ask for Kyle Wise. He was really friendly, honest, and transparent. He did his best to help make everything really affordable. He even kept me company and swapped stories with me while I was shopping, making it a very personal experience. He’s the kind of person that makes you want to come back again. Thank you Kyle.

Poor experience today while browsing. The pressure they put on you, followed by downright condescension and rudeness is unacceptable. We stopped in today to look around as we are in the market for a mattress and new furniture after a move. We are greeted at the door, let them know we are just looking around today and move along. Next, the manager finds us and introduces himself and we politely make small talk and then let him know we are just browsing and not looking for anything particular. We then get to the mattresses and not two minutes later, another person comes over and welcomes us to “his kingdom”, the mattress section. It’s pretty clear he was sent over by the manager, but that’s besides the point. I know he is a salesman, and he is going to give us a spiel which is fine, so I let him go ahead. After his pitch, I politely ask if it’s alright if we take a look around, and that we will let him know if we have any questions. He says “huh?” as if I am speaking another language, so I repeat myself and at this point he says in a condescending tone “so you guys are mattress experts?” I’m sorry, but do I need to be an “expert” to know if a bed that I am laying on is comfortable or not? Despite repeatedly indicating that you are just browsing and not looking for help, they will follow you around the store trying to pressure you into buying from them. I certainly didn’t feel inclined to buy anything from this store due to the fact that they can’t respect such a basic request. How can I trust that the requests I make about buying $1000s of dollars of furniture would be respected? Saved myself the trouble and walked next door to the other furniture place where I was given the space I requested.

Wonderful…

Extremely happy with my experience here. Fiona and the store manager Montez were extremely helpful. I let her know what I was looking for and she was able to bring my idea to life. All of the staff here are respectful and very nice. If you are looking for an amazing furniture shopping experience this is the place to go. I will most definitely be coming back soon.

Ryan & Eddie were great !!

Ashley has a huge selection of kitchen, chairs and dining. We were able to find the chairs that I needed to go with the table that I already had, and I picked up on a couple awesome pictures and the photos as well. My salesperson Will, was awesome in assisting.

My most crappy experience in this ashley furniture store. The sales guy was so pressuring. We had to say sorry to him for asking for prices of the furniture. When the deal was not coming in our budget and we wanted to leave, he just said please don’t come to this store. This just wow. I would advise you to avoid this store and check either cedar park or Pflugerville store.

Have not had the furniture Delivered as of yet. the delivery experience as been awful. I was assured I would receive texts for confirmation. But i keep getting emails that I don't see till to late( I'm out of the country for work) and I'm about to cancel this entire purchase. UPDATE; This issue is because our sales rep entered my phone # incorrectly. We noticed at the store & was assured it would be updated correctly. It wasn't. After 2 missed deliveries I called & was told the # would be updated.....it wasn't again. Now, I just got off the phone & # updated once again I hope. LOL How hard is it to update a customers profile with the correct phone #? Ashley, contact your IT dept plz. All associates have been gracious. But the end result is I'm still waiting for a delivery for another 3 days. If I worked from home I guess this wouldn't be an issue:) also thank you for the reply.

Marc DeJesus was extremely helpful in having us select a couch. He listened to what we wanted, and found it pretty quickly as opposed to trying to sell us on something we didn’t want. He also helped us pick the payment plan that offered the greatest savings. If I needed additional furniture, I would return to Marc.

Nice people.

Josh was amazing! Very knowledgeable, personable and made you feel very comfortable with any question you had. No pressure either. Would definitely recommend anyone flinging into Ashley to ask for Josh.

Edward was more than helpful. We left there thoroughly pleased and excited about our purchases.

Very happy with our experience at Ashley furniture. Casey Vigue was phenomenal to work with. He answered all our questions, didn’t pressure us into a decision, and worked with us patiently as we took time to decide on this big purchase. We would recommend him to anyone! Also, this store is great for anyone who needs to see a lot of different options.

My couch fits perfectly in the space. It’s BEAUTIFUL! I LOVE it! My salesman Jacob was AWESOME and the delivery guys were THE BEST!

I was very happy with my salesman and I will return

One of the salesmen asked what we were looking for he helped find and then gave us an excellent deal it was that easy thanks Ashley furniture

I had a great experience selecting & buying a nice leather power recliner at Ashley Southpark Meadows last week. The friendly salesman, Kyle Vigue, met me shortly after I entered, & I told him what I was looking for. He was able to take me directly to the options scattered on the showroom floor, including bouncing back & forth to compare chairs. It was a nice laidback experience with NO sales pressure from Kyle. He helped me negotiate the price for add-ons to get the best deal for me. He thoroughly explained the purchase, delivery & warranty I purchased and I walked out happy (instead of stressed like I often do at some other high pressure furniture stores). My chair was delivered <week later, unpacked & fully assembled by the delivery men (worth the extra $20). I’m very happy with my new, beautiful recliner & will return to Ashley SP Meadows for future furniture purchases!

The truck arrived when they said. The associates were very nice and efficient. They assembled the bed and were done in a very reasonable time with no issues!! Thank you

It was the best experience from walking in Mr. Franco did amazing approached me and he knew I needed some water it was hot outside he asked what I was looking for and he found it just what I wanted ..and check out was a zip and made sure i knew everything I was getting and I told him I needed it asap and he said no problem I got you 💯

very welcoming & friendly environment. they weren’t pushy sales people which was honestly refreshing. very helpful, i will be back for my other needs!

Great service!

Josh and the whole staff made it seamless. Josh is a great salesman and guy. His personality is infectious. Great job!!!

I am glad someone was able to help get my order completed!

Working with customer service was a nightmare. My shipment was set for delivery twice and delayed each time. I was promised VIP service. Crickets from everyone but Derek. I will never shop at Ashley again. I have tried to text and call the number the owner response gave me. It is a totally automated number and you cannot speak to a real person. AGAIN no response from the store. I am so upset and frustrated at the lack of communication. Do not shop at this store

Shawn ans KC were amazing. They were very helpful and assisted us thru the process of us getting our mattress.

Great delivery job, and I love my recliner chair but it makes a noise when it rocks. They offered new part said noise means base is broken. When it comes in I'm to call to schedule someone to come out. If they can't fix it, they will replace. I love my couch. Not sure why, but Ashley only comments on great reviews... better to grow by addressing all.

Great deal and help with our furniture purchase!

My experience at Ashley's was beyond compare. Franco was great. He was very attentive to our needs and wants. He was very knowledgeable and courteous. For a great furniture buying experience, I recommend Ashley's at South Park Meadows.

(Translated by Google) Well, the seller treated me very well, let's hope the delivery is good too!! (Original) Pues amo me atendió muy bien el vendedor, esperemos que la entrega sea buena también!!

Kyle Wise was amazing and very low pressure about me buying my new couch. I had just came from another store and the pressure was so high while trying to make the decision on a big investment. When I went to Ashley and worked with Kyle he took his time to show me different sofas and went over and beyond to make sure I was comfortable. Never did he try to make me stay in the store, rather he helped me find something that fits what I want within my budget. Thank you Kyle and thank you Ashley for helping! This is the sofa I decided to go with in a different configuration.

Nick was great! He was very informative and patient while I made a decision on what to buy.

Purchased a rather expensive mattress, frame,elevation kit, etc... Two deliveries later, and we're still waiting on Ashley Store in Austin Texas to get the right material that will bolt up to the frame, elevation kit. TWO separate crews on two separate trips and still no resolution. Called the store three times asking to speak to a manager, left my contact information and still haven't received a call back from this location..

Great customer service, very helpful and professional!

The staff super friendly and ready to help to find the best deals. Love that they were supportive with me son and his support dog. I will be returning

Excellent service

Kyle & Shawn were very helpful to my husband & me when we were shopping for an entertainment center. They made us feel like we were very important customers. They were so helpful that we purchased a Tempurpedic bed also. It was a very pleasant experience!

Love when you can request sales people to let you browse and they do. Then when I needed them for sale-they’re good!

We had a good experience at Ashley Home store. Baraa helped us with our purchases and was very helpful, she explained everything and she was able to help us out with our mattress. Very good customer service. We recommend Ashley’s Homestore.

KC was an absolute legend and the hookup with the military discount at the end I’ll absolutely be going back for my bookshelf that I have been wanting or any piece I can think of.

Joshua Jackson was very professional and I got exactly what I wanted. I really appreciate his help.

Had the pleasure of working with Wynter today on her first day on the floor and she was terrific , selection wonderful as always and the entire team so helpful and knowledgeable. Ordered a couch and chair and got an incredible deal. I’ve been an Ashley Furniture now for 20 years. Going strong !

Sales people were courteous and helpful. We didn’t feel rushed and the delivery was perfect. Lots of notifications and we didn’t have to schedule weeks away.

This store has great selection of furniture along with the professional & helpful knowledgeable staff! That being said , there’s no need to drive all across Austin when looking for high quality furniture!

Rats.

Excellent!!!

Nice relaxing way to buy furniture. Edward was knowledgeable and showed us what we described we needed. Left knowing I made the right choice

Adam took care of our problem with special attention

Josh Palmieri is SO helpful and knowledgeable. He was patient and very accommodating…never pushy…and helped me with different options not only in selections, but also delivery and set up. Josh is top notch! Would highly recommend looking him up to help!!!!

Very pleasant experience working with Israel meet me at the store on his day off to accommodate my time frame would definitely recommend him to anyone looking to purchase bedding and or furniture no high pressure very patient and knowledgeable as a retired sales pro I was very impressed with his people skills

Friendly, variety of merchandise and good deal, prices on a living rooms 👌🏽

SEE UPDATE BELOW The store experience was very positive. There seemed a genuine interest in me finding the tight product, which in this case was a recliner. I was offered enough different products to understand what I liked and didn't like. I appreciate any place that sells its products on their own virtues and doesn't stoop to denigrating a competitor's product. Recliners are expensive items and there was no rush to sell. I did end up buying and was pleased with what I will be getting. There was a very large selection available, and were I to be in the market for other new furniture, I would return. One feature I did like was that a five-year service plan was offered and accepted, and if unused during that period, the cost of the plan comes pack to me as a store credit, costing essentially nothing if I don't use it and spend use it toward a future purchase of at least $500. UPDATE: Great recliners. No problem with the product. The store people were great on the day I bought it. But one day when the power was out and the chair wouldn't work, I wondered about backup power. The simple way would be to call the store so someone could explain. Turns out you can't call the store. Once they have your money, they don't want to be bothered by pesky customers and have a third-party service answer all calls. No option to talk to the store at all. The third-party service clearly had no expertise and didn't know about the 9 v batteries that the manual explained once I found it on the Lay-Z-Boy site. All the agent could say was no, it doesn't work when the power is out. They apparently didn't know about the rechargeable supply that's available. Yes, I know it doesn't work without power. That's why I called. And the third-part agent also did not know any way to contact the store or apparently to connect to someone who actually knew something about the product. Once I get past my knee replacement and can crawl around and investigate, I suspect I can find the expired 9v batteries and change them. Any one at the store could have answered that in a few seconds. But no, too much of a burden to actual talk to a customer. It's too bad, but I will not do business with Askley again, and I will advise anyone who asks to avoid them. They don't want to hear from customers after the sale? Fine, here's one they won't hear from again. This is a ridiculous way to do business.

I was treated very respectful and they were very informed on there products. Ashly is kind and helpful. I am very happy with there service.

We bought a couch from Ashley’s about 2 1/2 years ago. Nice friendly people at that time. When it came to the paperwork, we were told, that we HAD TO buy the additional warranty. (Couldn’t opt out of it) If we didn’t use the warranty in five years that we could get that applied towards the next purchase. Sounded good. Now that we tried to use said warranty and we were DENIED. (Our couch cushion, stopped cushioning) We have bought 3 living room sets, kitchen table, multiple bedroom sets in the past 14 years. Forced into buying a warranty this last time and then not standing behind their product.. Is it the warranty company or Ashley’s Furniture behind it? Think again before buying from somewhere that doesn’t stand behind their work. After reaching out to the information provided below…. Nothing changed…

I can be very indecisive and Asia and another manager with bright hair can’t remember her name was patient and very supportive in helping me make decisions. I highly recommend her and Ashley's for great customer service. Definitely went above and beyond to help me.