Ashley Store Austin, TX

Great service and availability of products

Great furniture, staff, & prices!! We'll def be back

I am extremely disappointed with Ashley Furniture and their warranty program. This is the second time I’ve tried to file a warranty claim, and once again I have received absolutely no response. On a previous occasion, my claim was actually marked as closed, yet no one ever came to inspect or fix the issue. It feels like their warranty is nothing more than an empty promise. The lack of communication and accountability is beyond frustrating. When you spend thousands of dollars on furniture, you expect the company to stand behind their products. Unfortunately, Ashley Furniture has failed me twice now. I would not recommend relying on their warranty program—it simply doesn’t deliver.

I told my Salesperson Chris if they could offer 1600 including tax and delivery on the item I wanted that I would come buy. He confirmed my appt for Sunday today, I show up and he’s not there. Another salesperson helps us and says he doesn’t know if they can do that pricing and acts shocked. I show him the written conversation between myself and the sales guy, he gets a manager who also sees the thread. They both walk away and come back to say their margins are not high enough to do that deal but they can offer me almost $200 higher than promised. The sales manager says he doesn’t know if Chris was just “desperate to get me in the store or what happened”. So I drove across Austin in the rain on my one day off a week to waste my time. Terrible. I had cash in fist to buy today and could afford to pay the price they quoted me at $200 higher than originally promised, but it’s the principle of lying to your clientele. If you can’t do the deal just say that, and I might have taken a real offer. There are two other Ashley stores in the area that I can and will buy from.

Great customer service.

Great experience

Nicolas Munoz was amazing he helped me get me a nice recliner at good price

Ive been to Ashley stores in 3 different states and had the same experience each time. We came to buy and we were never approached by a sales associate. All the furniture looks the same. Cheap, not built to last, ugly, uncomfortable. Go else where if you can. But buyer beware! Other furniture stores by Ashley furniture and sell it at their store so be sure to ask where it came from.

I had such a great experience working with Nick at Ashley Furniture! He truly went above and beyond to make sure I was taken care of. Not only did he work out a fantastic deal, but he also exceeded my expectations in every way with his outstanding customer service. Nick took the time to understand exactly what I needed and went the extra mile to beat a competitor’s offer, which shows his dedication to his customers. It’s rare to find someone who genuinely cares and puts in that level of effort. If you’re shopping for furniture, I highly recommend asking for Nick — he will make sure you leave happy and confident with your purchase!

Kyle was amazing. He helped through the process and gave me great deal 😊

Abbey at Ashley was great! She very knowledgeable about the products, friendly, professional and really helped us make great choices for our furniture needs.

I had a great experience today shopping for my new sofa and loveseat! Both Fernando and Horace were very patient and pleasant to help me making my purchase!

Ashley's associate, Baraa, was professional and helpful. I was not looking to buy anything that day, but instead wanted to see the discounts I may be able to get over Labor Day. I was looking for a fullsize bed for a guest bedroom. Baraa showed me a bed I had seen online. Having told her I wanted to think about it for a day or two, and maybe buy it online if the discounts were good, she offered a good deal that closely matched the current online price, but also included a furniture protection plan. I don't usually buy the protection plans, but her offer made it a no-brainer, more or less.

Great experience with our sales person Ryan L. Took us right to the style and options we were looking for. Super friendly and helpful all the way around. Got a great mid century media cabinet and matching bookshelf. Would go back again.

Not as many living room options as I thought

Kyle Wise greeted me at the door, he was very nice and showed me exactly where to look for the type of furniture I needed. I told him about the color of wood, examples from online, he showed the pieces to me to help imagine what they would be, even down to the measurements. He was very knowledgeable about every piece in the store and was very patient helping me. I'm going back this weekend to order more!

The delivery department is a complete nightmare, A person named Michael called me on September 3 to verify my delivery address And stated my order would be Delivered for September 5. Now they’re saying my order was never scheduled for delivery and scheduled me 2 weeks out. Completely unprofessional, poor customer service, lacks communication.

Shopping at the Ashley Home Store at South Park Meadows, was a breeze. I went in not sure what exactly I was looking for but with the help of Josh Holley and Shawn Rushing, I found exactly what I wanted and afford. These Sales Specialists were so knowledgeable, cooperative and helpful. I left feeling so happy and excited. I highly recommend Ashley Home Store at South Park Meadows. You will not regret shopping for furniture there. Thanks 👍💕✌️

Excellent customer service. William was very accommodating and helped workout what I needed within my budget

I was reluctant to make this review, however given my recent shopping experience I figure that it would be constructive for the employees of this establishment need to hold themselves accountable. I think Ashley has if not some of the most overbearing and intimidating salespeople I have ever encountered. Trying to get me on the first couch is wild, I mean I get it you can try? What is so hard to grasp that you have a 10,000 sqft building and someone wants to want through it with just their friend. If someone asks you to give them space and they’d let you know when they were ready, you would think they would leave you alone and let you come to them. No no no, that’s not how it works at the Ashley in Southpark Meadows. They probably checked up on me over 10 times it’s ridiculous. They also were pushing hard to for the pre qualification, which fine whatever, but when you’re intercepted by another associate Nick I think was his name, tempurpedic labcoat and is the finance manager. Fine whatever I let them do their pitch. But when you tell someone you’re perfectly fine with your mattress and you don’t want/need one. Gives them all the more reason to just push it on you three more times. Which I’ll give it to him he was well spoken, but I’m not easy. It’s pretty pitiful when two salesman, break down on you saying it’s a slow week and I’m going to be the only sale I get, so they try and throw me some crazy kinda deal, slapping on all the added costs, warranty, white glove delivery. I didn’t ask for that, I didn’t ask for yall to write this one time only deal. From the get go yall were trying to get me for this one couch, maybe getting two people up on another piece of furniture would have worked. Albeit I would have bought 4 things if these people did not make me so uncomfortable and stressed out. I did really like a lot of their furniture, really comfortable, the fabrics were nice and overall great quality for most of the prices. My friend described these people pretty well, vultures. I couldn’t agree more!

Brianna was the BEST person to work with! Very personable and willing to work with us at our own pace. Her customer service is one of the reasons we walked out with new furniture! Thank you Ashley’s home furniture store!

Worst experience ever in a furniture store (Southpark Meadows). My wife and I just started looking for furniture for our new home, which we are closing on next month. We even made it clear to them that we were only beginning our search and not ready to buy today. Instead of helping us explore options, they immediately tried to push a mattress on us before even showing other furniture. On top of that, the salespeople kept pressuring us to buy right away, saying that the price would change after this week. Then a manager came over with an attitude, was clearly rude, and didn’t seem happy to help us at all. The salesman himself was good, but the way things were handled overall ruined the experience. When they realized we weren’t making a purchase today, both the manager and the salesman just left us without any courtesy or professionalism. We’ve been to several other furniture stores, and none treated us this poorly—this was the only place where we had such a bad experience. Honestly, they deserve 0 stars if that were possible. The store does have a good collection of furniture, but unfortunately not the right people to deal with customers. We will not be returning and certainly won’t recommend this place to anyone.

Great experience!! Abby and Franco both very professional and extremely knowledgable. They took the time to understand what my apartment looked like also what I had planned for the future. Not just selling furniture but what will my life need (like a sofa that the dog can’t scratch or puncture, or the bedding covers for spills for children one day). Was able to provide a great discount on top of everything. Highly recommend buying from Ashley’s. Thanks yall!! Wishing you the best in your own life and personal careers! -Mason

Great service. The salesman worked with me on price and had the item shipped from Houston. Well satisfied.

Kyle was awesome and great to work with. Thank you!

Had a great shopping experience! Will was very helpful and attentive, and he answered all of our questions to make sure we were making the right decision for us. They also had a great variety and great prices!

Sales personnel is wonderful and try to make sure you get what you want. Manager also very kind

Ashley has great stuff the only thing is the delivery service. Neither side knows what the other is doing, we canceled our order but kept calling us for the delivery. If you're not in a hurry to get it I then I think you'll be fine.

Sales rep Will was excellent in his sales skills as well as his customer service. unfortunately I got a better price at a different store but also bad reviews. Will was very transparent in your store policy and left me feeling insecure since he stated once it's in your home and you sign off you own it. That didn't sit well with me especially after reviews. I called to cancel the order and requested of your store manager Horace to please process the refund. When I followed up to check if the order had been canceled it had not been and was actually scheduled for delivery. This proved the bad reviews as some similar experiences were shared.

WORSE EXPERIENCE EVER. Went to the store in person, bought a bed everything cool. I get my delivery date for FRIDAY, nobody showed up. Saturday morning I get a call telling me they’re on their way, nobody showed up! It wasn’t until MONDAY the delivery people showed up not just that, one of the guys comes with HIS KIDS. I paid the assembly fee and while that was going on I had 2 children running around my house! When I don’t even have kids. Totally freaking ridiculous.!

Great experience here! Came in with four children in tow and the staff was so welcoming. Lena was the salesperson working with us and she was very helpful, kind and not pushy! Love that they have a kids play area in the back of the store so my kids thought the experience was fun! They have a great selection and fair pricing.

Exceptional in every aspect.

Great teamwork

Avoid Ashley Furniture. hands down the worst customer service experience I’ve ever had. I was supposed to have the couch I ordered delivered 8/8. I find get a text saying it was delivered. it wasn’t. but because I was expecting a new couch to be delivered, I got rid of my old couch because they do t hep with removal. but also now I don’t have a couch. I called the customer service, they say there’s no notes on why the order was postponed, and they’d call me. they didn’t. I go up to the store to get answers 6 hours after calling CS and get told they do t know. both time I’m told my couch will be delivered 8/9/25. but they’ve opened investigation tickets. I go on my way cuz they say they are going to call me. they don’t. I then get a text telling me to reschedule for later next week. mind you I currently don’t have a couch! the old one is gone. so I get into a text thread with CS and im still not sure if the person wasn’t a robot. no empathy. I didn’t make the mistake that left me without a couch. scratch that, the mistake I made was going with Ashley in the first place. I then try calling CS again after the thread ends and no answer. I go back up to the store and they give me a different number. I call it the next day 8/9 because it was after their call hours when I got the number. the lady I spoke with, great, real sweet. tried to help me. got the delivery date moved up by 24 hours but I’m still without a couch for 3ish days. they REFUSE to compensate me for the further inconvenience. I spoke to a supervisor who rose his voice to me, and faked empathy to get me off the phone. he said I wasn’t to be given additional compensation unless there was further delay. I told him that the original refund I was given was for the delivery that was supposed to be made today, and now it won’t be till later in the week so by that logic I have experienced further delay. he still refused. AVOID doing business with Ashley. they WILL NOT TAKE CARE OF YOU!! Ifor the amount of money I spent, I expect way better service than confusing communications, lack of communication, and rude communication. I did what I was supposed to as a customer, and now I don’t have a couch

We had a wonderful experience thanks to Kyle, our salesman. What a delightful young man . Y'all need to keep him. Hope we get our delivery ASAP. Thanks Kyle, from Theresa & Ms. Dixie Clark ✝️💜👍

Chris was very nice and not pushy at all. Lots of patience with me looking at everything. It will be delivered within a week and I am excited to get it.

Nicholas Munoz in the Austin store was amazing!! Very attentive, caring, more than willing to make sure we loved everything about our purchase!! The best experience ever! Will only be using HIM from now on and making sure everyone we know will as well!! Thank you again Nick!!

Top notch customer service

Great experience. Found exactly what we were looking for!

Derek was super helpful and made everything easy for me.

Great experience, Kyle was very knowledgeable about the products and provided excellent service and recommendations.

Will was very helpful and not pushy. He respected the parameters we set. Price, set up, and delivery were all established easily. Overall, a great shopping experience.

Reps were extremely courteous, friendly & very helpful. William processed our estimates & finalization of our closing paperwork pretty fast. We received awesome service!!

Nicholas was amazing! Very patient, diligent, and willing to meet my boyfriend and I’s needs. Not only did we finance beautiful furniture, but had a seamless experience doing so. Highly recommend this Ashley Furniture!

They were very helpful in showing their large selection of inventory. We? Will go back again.

Fernando & William were excellent. They helped me with my dining room table and finding two rugs that I needed. Thanks so much guys!

I recommend anyone here there very very helpful and attentive to there customers best prices and they work on getting you a good deal

Good service!!

Great customer service. I’m a repeat customer from quite a while back and if the quality of this purchase is like my last and holds up over time I‘ll be more than pleased.

Great salesman. Junior did a wonderful job assisting us. Came in for a dining room table and ended up buying a casual chair too.

Branden and Derrick were both such a joy to work with today. They were so helpful and friendly. 10/10- would highly recommend shopping with these fine gentleman!!

Derek is the best. He took the time to help me and explained all the ins and outs of buying my furniture and mattress!!! Go see him!

We had an amazing experience with Nicolas! He helped us pick couches for our home and didn’t pressure sales us. To top it all off he went above and beyond to get us discounts to meet our budget! This guy is phenomenal! If you want high quality furniture and a wonderful experience pick this store and this guy!

Staff members were extremely knowledgeable and took a lot of time to help us find a couch that met all of our needs. Very kind and felt like talking to a friend!

Franco was personable and patient.. very much appreciated when it's so easy to get overwhelmed. He made it easy and straightforward. Thank you

my boyfriend and i just bought a couch and Kyle was amazing! super knowledgeable and very friendly. both of our experiences here have been amazing with all workers.

Crap furniture. Bought a sleeper sofa and not even 2 weeks after delivery, something underneath breaks and the middle now sinks in. Contacted claims dept didn't get a response for almost a week. Tried again and finally got a hold of someone. Followed the instructions they gave me...nothing. contacted the person that I talked to for the claim and this time she did it herself, again nothing. I will never recommend this place to anyone amd never buy from here again.

My sales rep was very helpful! We got approved quick and the process was smooth.

I love My chairs and an excellent value, due to price match. My sales person was fine although she gave me some wrong information about NOT needing to be present for delivery, Although I DID need to be present. My one major complaint is that you have no provision for viewing the product at home or return, Short of damage. It can be hard to visualize a white chair in an otherwise brown and blue environment. I was willing to pay for the chair and bring it home and return it within 24 hours, or even within two hours. But there was no option for that. I can’t see me ever making a major purchase with you because of This kind of inflexibility.

I worked with Baraa. After entering the store, right off the bat, Baraa greeted us warmly and got right to helping us out. She was so patient, knowledgeable, and efficient. I needed inspiration and advice, and she steered us in the right direction. Most importantly, I didn’t feel like I was pressured into buying anything. She will also help you to try to find the best deals, and work with you to make the purchase/delivery as smooth as possible. Thanks, Baraa!

I’ve shopped at Ashley before and never had a problem. This latest incident has changed my mind due to the several mishaps that happened with delivery. I had to call 5 times to get the delivery address correct. For reference, I was purchasing furniture for my grandma. Her home and belongings were lost in the recent floods in San Antonio, so while my address is in Austin, hers is in San Antonio and I made this abundantly clear from the start, before even signing a contract. It took about 45mins to close the contract at the store due to the different address, which for a nationwide chain like Ashley’s, I didn’t understand the discrepancy but went along because my grandma needed furniture. A day or so later, the chatbot sent a text and of course it showed the wrong delivery details. I called the store and was connected with someone who seemed rather annoyed to have to be dealing with this. After quite a bit of back and forth, I got the email confirmation with the correct address. Then I get another chatbot delivery confirmation, still with the wrong address. I had to call again, this went back and forth and then my delivery got canceled and rescheduled to a different date, causing even more delays is a very desperate situation to get my grandma moved. So then I get another chatbot delivery and finally the right delivery address is listed. I confirmed and was set to be the 1st stop in the morning. I woke my elderly grandmother up at 5am so we could drive down to SA and be there in time for this delivery so I can start moving her, and saw on the tracker that the truck was driving to Austin with her things instead of SA. I called immediately when I saw this on the tracker and was told this was an error, they had the wrong address. They said it would be delivered by 6pm or earlier once they were done with Austin deliveries so I agreed to wait since I was already in SA. I called again in the afternoon because we were still waiting around and hadn’t heard anything. To wrap this up, the truck driver didn’t get there until 8:45 PM. Before we left, I also noticed damages on the nightstand. All that and it’s still not right. This has all been such a frustrating and difficult process for us. It really shouldn’t be that big of a process to have a different mailing address than billing, but here we are.

I found what I was looking for at a great price. The customer service was awesome.

I had a great experience shopping at Ashley’s, the sales associate, Will croissant , was very knowledgeable and very helpful as we shopped. I will definitely be returning to Ashley’s. Thanks Darlene A.

Such great friendly service! We enjoyed all the help we got, and feedback! Can’t wait for our delivery to get here with our new couches!

Very knowledgeable about products

Very helpful! Gave us a great price! Salesperson, Baraa, was awesome!

Purchase was simple and without any issues.

Franco was great and helped us with everything we needed to furnish our house!

Kyle was an excellent help for me. He helped me find all the furniture I needed to fill my new apartment and gave me some good deals.

Nice

Wonderful Told everyone at work about my experience Employeies were so helpful

(Translated by Google) Mr. Franco was very kind and I am satisfied with my purchase. (Original) El Sr Franco fue muy amable y me siento satisfecha con mi compra

We found all of the furniture we needed and we had great help.

Franco was super helpful and made the experience seamless!

Working with John was a breeze! I wound up finding exactly what I wanted. John worked extremely hard to get me the best prices on everything and as very attentive and patient with me and answered every question I had. He didn't try to sell me something that I didn't want but just the opposite. I never felt rushed at any point. The whole team's involvement and product knowledge was great as well. I'll definitely be doing business with Ashley in Austin again. A+

Me and a friend went in just to look around so that we knew what to order online but the workers were being very pushy. Made the whole experience very uncomfortable when they’re trying to get us to buy something that second. Not to mention on the way out one of the girls in a lab coat was being very rude and extra pushy when we said we were probably gonna order online saying stuff like “why would you do that” “why not just buy right now” “okay so you don’t like customer service”, then rolled her eyes and said “okay have a good day then” and walked off to smoke outside. Not good experience wouldn't recommend

I am very disappointed with the delivery process. I was provided with a delivery ETA of 3:15-6:15 pm. The driver did not arrive until 9:25 pm. On top of that, a part was missing and the bed frame was not able to be fully assembled. One of the drivers by the name of Jordan, provided his cell number and said he would return with the part the following day (Sunday) between 12-1 pm. Around noon we called to check his ETA and he said now he would arrive between 3-4 pm. He ended up not showing up until the following day (Monday). And upon his arrival, he brought his kids with him to finish the assembly. They were running around the house and making a mess. Mind you, we were still in the process of moving things from our previous place and this whole situation delayed us. This was the worst experience. Never buying from Ashley's Furniture again. The bedframe is beautiful but it was not worth the hassle and inconvenience.

Well, I won’t be back like I said I would. I don’t mind being greeted when I walk in a store but when I can’t even take 10 steps without the sales pitch starting it’s annoying. Also, being overly enthusiastic and complementary is unnecessary. Our interaction with the sales person today was ok until they knew I was probably going to wait to get my husband’s input before I make a purchase. When I said I was going to wait for him I was told sometimes I just need to decide and that if he doesn’t like it I can exchange; then when I said I’d bring him in the sales person’s entire countenance changed. It actually ended up making myself and my daughter feel uncomfortable. That tells me everything is an act… I was also told to make sure and ask for them bc someone else said that and didn’t . That’s not going to cause me to want to follow through, that gives me the ick. Then when we went outside they came outside to say goodbye and to remind us to look for a text. I might have bought a couch but this whole experience turned me off. PLUS, I was told the sale ends today. It doesn’t say that online, so is that true, or just another sales tactic.

Great experience! Friendly staff, and Kyle Wise did a wonderful job waking us through the sales/purchase process, answered our questions and we are very happy with our selection of furniture. We'll be back!

After so many years of being a loyal customer I have to look elsewhere to get my furniture. I just purchased more furniture and there has been many inconsistencies. Horace the manager not very helpful and very rude. The three day return policy is a scam. I was delivered the wrong lamps and I took them back the next day I received them and I was told there was no 3 day policy. As I was at the store I still over heard sales staff telling customers about the 3 day return policy. Smh.. False advertisement or scam to try to sell furniture. Then I was waiting for my furniture and didn't arrive. I called customer service and delivery was rescheduled to another day. I was not notified. It's been a nightmare. I was reading the warranty scam. I also bought warranty so not looking forward to the headache.

Sales person reassured n I bought

John was great, very patient with us and helpful. Highly recommended him. Also Horace was also great. Thank you both.

If I could give 0 stars I would, worse experience ever. My husband and I were just looking around for bed frames just to see what they had and we told the employee Kyle we were just going to look around. 5 minutes past the manager came up to us with attitude. Asking if we were going to buy today saying that they take their job serious.That why did we go there specifically if theres other furniture stores around. Other words if we were not going to buy to leave the store. That’s cool so if you’re in South Park Meadows area I would definitely recommend somewhere else.

Nic.M had Great customer service! Definitely coming back!

Being a repeat Ashley shopper, I was more than pleased with the service that was provided to me. The staff was beyond helpful. I found just what I wanted at a very good deal. It was the answer to my prayer. Thank you John for your expert service.

Will was extremely courteous and knowledgeable of their products. I look forward to working with him again on future purchases.

Eddie was great to show us what we were looking for. Pleasant young man!!

I had a wonderful experience with the friendly workers at this Ashley’s. Nic really went the extra mile. Come here if you’re seeking fantastic customer service.

Purchased fathers day recliner for my dad. Customer service was amazing.

It's a warranty scam. I've tried twice to ask for help, but they don't. They send you to talk to Expend, and Expend can't solve the problem. Expend sends you to a website to talk to a robot, but it doesn't solve the problem. In the end, I end up cleaning my sofa myself every time I need to.

Everyone is very greetful and the place was very clean

It was horrible just even walking into this store. There were five salespeople waiting like vultures about ten feet in front of the door. I didn’t take but 5 steps into the store and someone was barraging me with sales jargon. After he couldn’t hook us, he called over another guy who started talking about beds when we were looking for a sofa and wanted us to go look at mattresses!!! I was there with my two sons and I just wanted to sit on the sofas with them and try out what we might like. Instead, I got two other dudes on us like I had a third and fourth son. Maybe I had a sign on my head that said “brain dead”. It’s sad really. There’s really no need to be followed around by salespeople when you are clearly trying to walk away from them and you feel harassed. Update Sunday, Father’s Day. I tried texting the number the owner gave me to contact and the chat was terminated.

Ashley Furniture Management, I am writing to share my recent experience at your store. Unfortunately, I encountered two sales representatives who were unfriendly, unhelpful, and displayed a lack of interest in addressing my questions. Moreover, they attempted to overcharge me for the furniture. However, after speaking with a manager, the situation improved significantly. The manager was knowledgeable, courteous, and provided excellent service, which ultimately led to a successful purchase of $8,100 worth of furniture. I hope that you will take my feedback seriously and consider providing additional training to your sales staff to ensure that customers receive the level of service they expect and deserve.

Our experience at Ashley’s furniture was pleasant and exceptional. Friendly and professional service. The floor associates took very good care of our needs. I’m pleased with our experience at Ashley’s furniture.

The salesman Derek was super helpful and patient with my questions. Overall got what I wanted

Ryan was just specular. Very helpful, knowledgeable, accommodating, and ultimately a great person.

dude in long coat tried to tell me how great he was at his job. He was not that great at his job. He did work on commissions tho!

Ryan was awesome and very knowledgeable. We will be back fur our bed bed.

The tall curly-haired salesman was so incredibly rude. First of all, he tried to sell me something that was online for $180 for $500. When I told him this, he then said the cheapest he could do was $280. So when I said I needed a second to think about it, and I apologized for wasting his time, he rolled his eyes and stood up and walked away without saying a word. Then I got on the Ashley Website right there on my phone and doubled-checked, and sure enough I can get that same piece for $197 if I was just to order myself. What the heck dude. I recently bought a 4-bedroom home, and as I continue to furnish it, I will probably go elsewhere.

Awful experience here. Kyle and Horace were completely unpleasant to work with and I don’t feel safe

I recently visited this store for the first time while shopping for a couch, and my experience was mixed. I was impressed with Kyle, who provided excellent assistance and thoughtfully answered all of my questions. However, I found the manager, Franco, to be overly pushy, which made me feel that his priority was closing a sale rather than understanding my needs. While the rest of the staff seemed attentive and responsive, this was not my experience with Franco. Ultimately, this influenced my decision to purchase a couch from Rooms To Go instead. If you visit this store, I highly recommend seeking out Kyle for his exceptional customer service.

I had a terrible experience buying a couch from this store over Memorial Day weekend. First, the salesperson Kyle tried to force me into buying a protection plan by saying the discounts only applied if I bought it. I had to show him lower prices from the Ashley website and others just to get a fair deal. Then I was told I could delay delivery until after my move — but no one mentioned it would take weeks. So I offered to just pick it up myself. Only the day before, I got a text saying the pickup location was in New Braunfels, which is way too far from me. When I called the store, the manager admitted this was unacceptable and waived the delivery fee, promising I’d have the couch delivered by Tuesday or Wednesday (June 3–4). Then it got worse: when I called to confirm delivery, I was told I never paid, even though I paid in full with my credit card on Memorial Day. Now they’re claiming I was refunded for the couch — which I never asked for and never received. So now I’m left with no couch, no refund, and a complete runaround from this store. This has been a nightmare of false information, shady tactics, and zero accountability. I’ve wasted time, energy, and trust — and I still have nothing to show for it. Avoid this place at all costs.

My sales associate, John Walter, from the Southpark Meadows in Austin, TX went above and beyond to help me with ordering a sectional sofa. My son moved to Austin yesterday, and John was so helpful in coordinating the order and delivery for me (from NY)!

Ashley Homestore had a great selection and solid quality pieces! I was tagging along with friends and fell in love with a bedroom set I wasn’t in the market for. Derek greeted us on his feet as soon as we walked in. The quickest thing to kill my shopping experience is a SALES person, but Derek did a great job of lingering at a distance. He was always close by but not pushy or intrusive. We left the store buying nothing but when I called later that day to complete my purchase, Derek remembered me and exactly what I wanted. My friends and I went back the next day to check a couch again, and Derek, again greeted us on his feet, and offered great customer service. I haven’t received my pieces yet, but my experience with Derek was worth a review.

Go the other route to rooms to go 😃 placed a delivery order with them and had the run around as to when I would actually get my delivery. Ended up canceling the order and went right down to the competitor

Excellent service, very professional!

Went in today and was greeted by Nick Munoz. Very nice and let us look around and helped us when we had questions. We didn’t go in today intended to buy a new sofa and loveseat today but Nick worked with us and was so accommodating that we now have a delivery scheduled for Saturday. Would have no hesitations ever buying from Ashley Furniture again! Customer service cannot be beat!!!

Thanks to Baraa for listening and asking all the right questions for a easy going experience and finding the sectional we were searching for.

Shopping was smooth and easy. Fiona made sure I got the best deal on my items. I love my dining room table set and couch! Thank you!!

Ryan Long was an excellent salesman/manager. Enjoyed the experience!! A+

Nicolas was great, extremely helpful and friendly. Patently explained everything and all the options. The approval process was easy and quick.

Fantastic service!! I worked with Marc and he was far from pushy and very informative!! There are memorial sales going on but he got it down even lower with basically free protection and delivery!! We got a motorized sectional that has stain resistant fabric and seats six people and a beautiful hard wood table that expands out to seat 10 people with 6 chairs for $5600!! Unheard of!!! Thanks again Marc!!

( Update 2nd purchase)Franco was excellent as always! I appreciate his professionalism and his quick NO BS service.

Our shopping and buying experience over the past two days could not have been more positive! My wife and I purchased a double power recliner, new mattresses and power bases, kitchen table with chairs, a lift top coffee table, and matching end tables. Selecting these items took several hours over two days. But our sales person John Walter was exceedingly patient, knowledgable and informative. He worked very hard to support us in considering a variety of options (Ashley has a VERY large selection!) all intended to help us make just the right choices. I also like how John occasionally drew upon the expertise and opinions of other Ashley team members...the store seems to have a positive, cooperative environment. And overall NO PRESSURE! A genuinely customer-centered experience. I highly recommend shopping at Ashley! --Jim & Becky

Friendly service, knowledgeable associates, fast delivery

SUPERB!!!!!!!

Will was awesome to work with. He is always super helpful and very responsive!!!

Great experience with Will in South Park on finding my dresser, I had so many different scenarios of what I wanted, he helped me narrow down my choices. Thank you for your patience.

Casey was great. We went in just to look and ended up buying a beautiful couch. He was very easy and pleasant to work with. Super informative and non pushy. He made the process a breeze. We recommend asking for him when you visit.

There was a JBL speaker playing really loud music in the middle of the store making it impossible to think.

Baraa did a phenomenal job helping me choose my couch. She took her time and showed me all of my options. Will definitely recommend.

Very easy and professional staff. Recommend visiting if you are looking for furniture.

Ordered 3 rooms of furniture, when the dining room and bedroom furniture was delivered, not assembled as promised, they said I would receive free assembly .when I call about this, the store refers me to warehouse and delivery which have given me the RUNAROUND FOR 6 WEEKS, tell the store and nothing happens tried to assemble the mirrored dresser, found box busted and no instructions, took me 2 days to assemble the bed with headboard, after weeks sleeping on floor, again said Free assembly

I was given a delivery date 5 times you don't have a store phone so I could call for difficult. I will not purchase any more furniture from Ashley.

Very pleasant and EXTREMELY helpful. Helped us get the purchase done when we had an issue! Thank yall. Chris & Brandi

Our salesman, Kyle, was so helpful and did an excellent job.

Ryan Long was an incredibly knowledgeable and great customer service representative! He was able to answer all of our questions, make excellent suggestions and made the whole process go very smoothly. What a great experience!!

Ask for Kyle Wise. He was really friendly, honest, and transparent. He did his best to help make everything really affordable. He even kept me company and swapped stories with me while I was shopping, making it a very personal experience. He’s the kind of person that makes you want to come back again. Thank you Kyle.

Poor experience today while browsing. The pressure they put on you, followed by downright condescension and rudeness is unacceptable. We stopped in today to look around as we are in the market for a mattress and new furniture after a move. We are greeted at the door, let them know we are just looking around today and move along. Next, the manager finds us and introduces himself and we politely make small talk and then let him know we are just browsing and not looking for anything particular. We then get to the mattresses and not two minutes later, another person comes over and welcomes us to “his kingdom”, the mattress section. It’s pretty clear he was sent over by the manager, but that’s besides the point. I know he is a salesman, and he is going to give us a spiel which is fine, so I let him go ahead. After his pitch, I politely ask if it’s alright if we take a look around, and that we will let him know if we have any questions. He says “huh?” as if I am speaking another language, so I repeat myself and at this point he says in a condescending tone “so you guys are mattress experts?” I’m sorry, but do I need to be an “expert” to know if a bed that I am laying on is comfortable or not? Despite repeatedly indicating that you are just browsing and not looking for help, they will follow you around the store trying to pressure you into buying from them. I certainly didn’t feel inclined to buy anything from this store due to the fact that they can’t respect such a basic request. How can I trust that the requests I make about buying $1000s of dollars of furniture would be respected? Saved myself the trouble and walked next door to the other furniture place where I was given the space I requested.

Wonderful…

Extremely happy with my experience here. Fiona and the store manager Montez were extremely helpful. I let her know what I was looking for and she was able to bring my idea to life. All of the staff here are respectful and very nice. If you are looking for an amazing furniture shopping experience this is the place to go. I will most definitely be coming back soon.

Ryan & Eddie were great !!

Ashley has a huge selection of kitchen, chairs and dining. We were able to find the chairs that I needed to go with the table that I already had, and I picked up on a couple awesome pictures and the photos as well. My salesperson Will, was awesome in assisting.

My most crappy experience in this ashley furniture store. The sales guy was so pressuring. We had to say sorry to him for asking for prices of the furniture. When the deal was not coming in our budget and we wanted to leave, he just said please don’t come to this store. This just wow. I would advise you to avoid this store and check either cedar park or Pflugerville store.

Have not had the furniture Delivered as of yet. the delivery experience as been awful. I was assured I would receive texts for confirmation. But i keep getting emails that I don't see till to late( I'm out of the country for work) and I'm about to cancel this entire purchase. UPDATE; This issue is because our sales rep entered my phone # incorrectly. We noticed at the store & was assured it would be updated correctly. It wasn't. After 2 missed deliveries I called & was told the # would be updated.....it wasn't again. Now, I just got off the phone & # updated once again I hope. LOL How hard is it to update a customers profile with the correct phone #? Ashley, contact your IT dept plz. All associates have been gracious. But the end result is I'm still waiting for a delivery for another 3 days. If I worked from home I guess this wouldn't be an issue:) also thank you for the reply.

Marc DeJesus was extremely helpful in having us select a couch. He listened to what we wanted, and found it pretty quickly as opposed to trying to sell us on something we didn’t want. He also helped us pick the payment plan that offered the greatest savings. If I needed additional furniture, I would return to Marc.

Nice people.

Josh was amazing! Very knowledgeable, personable and made you feel very comfortable with any question you had. No pressure either. Would definitely recommend anyone flinging into Ashley to ask for Josh.

Edward was more than helpful. We left there thoroughly pleased and excited about our purchases.

Very happy with our experience at Ashley furniture. Casey Vigue was phenomenal to work with. He answered all our questions, didn’t pressure us into a decision, and worked with us patiently as we took time to decide on this big purchase. We would recommend him to anyone! Also, this store is great for anyone who needs to see a lot of different options.

My couch fits perfectly in the space. It’s BEAUTIFUL! I LOVE it! My salesman Jacob was AWESOME and the delivery guys were THE BEST!

I was very happy with my salesman and I will return

One of the salesmen asked what we were looking for he helped find and then gave us an excellent deal it was that easy thanks Ashley furniture

I had a great experience selecting & buying a nice leather power recliner at Ashley Southpark Meadows last week. The friendly salesman, Kyle Vigue, met me shortly after I entered, & I told him what I was looking for. He was able to take me directly to the options scattered on the showroom floor, including bouncing back & forth to compare chairs. It was a nice laidback experience with NO sales pressure from Kyle. He helped me negotiate the price for add-ons to get the best deal for me. He thoroughly explained the purchase, delivery & warranty I purchased and I walked out happy (instead of stressed like I often do at some other high pressure furniture stores). My chair was delivered <week later, unpacked & fully assembled by the delivery men (worth the extra $20). I’m very happy with my new, beautiful recliner & will return to Ashley SP Meadows for future furniture purchases!

The truck arrived when they said. The associates were very nice and efficient. They assembled the bed and were done in a very reasonable time with no issues!! Thank you

It was the best experience from walking in Mr. Franco did amazing approached me and he knew I needed some water it was hot outside he asked what I was looking for and he found it just what I wanted ..and check out was a zip and made sure i knew everything I was getting and I told him I needed it asap and he said no problem I got you 💯

very welcoming & friendly environment. they weren’t pushy sales people which was honestly refreshing. very helpful, i will be back for my other needs!

Great service!

Josh and the whole staff made it seamless. Josh is a great salesman and guy. His personality is infectious. Great job!!!

I am glad someone was able to help get my order completed!

Working with customer service was a nightmare. My shipment was set for delivery twice and delayed each time. I was promised VIP service. Crickets from everyone but Derek. I will never shop at Ashley again. I have tried to text and call the number the owner response gave me. It is a totally automated number and you cannot speak to a real person. AGAIN no response from the store. I am so upset and frustrated at the lack of communication. Do not shop at this store

Shawn ans KC were amazing. They were very helpful and assisted us thru the process of us getting our mattress.

Great delivery job, and I love my recliner chair but it makes a noise when it rocks. They offered new part said noise means base is broken. When it comes in I'm to call to schedule someone to come out. If they can't fix it, they will replace. I love my couch. Not sure why, but Ashley only comments on great reviews... better to grow by addressing all.

Great deal and help with our furniture purchase!

My experience at Ashley's was beyond compare. Franco was great. He was very attentive to our needs and wants. He was very knowledgeable and courteous. For a great furniture buying experience, I recommend Ashley's at South Park Meadows.

(Translated by Google) Well, the seller treated me very well, let's hope the delivery is good too!! (Original) Pues amo me atendió muy bien el vendedor, esperemos que la entrega sea buena también!!

Kyle Wise was amazing and very low pressure about me buying my new couch. I had just came from another store and the pressure was so high while trying to make the decision on a big investment. When I went to Ashley and worked with Kyle he took his time to show me different sofas and went over and beyond to make sure I was comfortable. Never did he try to make me stay in the store, rather he helped me find something that fits what I want within my budget. Thank you Kyle and thank you Ashley for helping! This is the sofa I decided to go with in a different configuration.

Nick was great! He was very informative and patient while I made a decision on what to buy.

Purchased a rather expensive mattress, frame,elevation kit, etc... Two deliveries later, and we're still waiting on Ashley Store in Austin Texas to get the right material that will bolt up to the frame, elevation kit. TWO separate crews on two separate trips and still no resolution. Called the store three times asking to speak to a manager, left my contact information and still haven't received a call back from this location..

Great customer service, very helpful and professional!

The staff super friendly and ready to help to find the best deals. Love that they were supportive with me son and his support dog. I will be returning

Excellent service

Kyle & Shawn were very helpful to my husband & me when we were shopping for an entertainment center. They made us feel like we were very important customers. They were so helpful that we purchased a Tempurpedic bed also. It was a very pleasant experience!

Love when you can request sales people to let you browse and they do. Then when I needed them for sale-they’re good!

We had a good experience at Ashley Home store. Baraa helped us with our purchases and was very helpful, she explained everything and she was able to help us out with our mattress. Very good customer service. We recommend Ashley’s Homestore.

KC was an absolute legend and the hookup with the military discount at the end I’ll absolutely be going back for my bookshelf that I have been wanting or any piece I can think of.

Joshua Jackson was very professional and I got exactly what I wanted. I really appreciate his help.

Had the pleasure of working with Wynter today on her first day on the floor and she was terrific , selection wonderful as always and the entire team so helpful and knowledgeable. Ordered a couch and chair and got an incredible deal. I’ve been an Ashley Furniture now for 20 years. Going strong !

All Ashley stores are the same They lie and lie and lie

Sales people were courteous and helpful. We didn’t feel rushed and the delivery was perfect. Lots of notifications and we didn’t have to schedule weeks away.

Amazing! Braa was so helpful, attentive and quick to find solutions. Will absolutely be calling her for all future needs in Austin

Good service.

Orders three beds almost 2 months ago, then when the beds finally arrived and they began to assemble the beds, they were missing parts, so now we will be almost 2 weeks without beds and bed frames

Great customer service!

Will was great and helped me tremendously!

I worked with Baraa and she was fantastic

Josh was great. Good deal on furniture

I’ve shopped for my entire living room and dining room set from here. However, tonight, we went to get a dresser for our nursery and were greeted with the worst attitudes. The store manager agreed to speak with us and then went and hid in a room, only to send the salesperson out saying he can’t speak with us. Beyond disappointed in their lack of customer service and poor attitude. Additionally and more importantly, they were scamming us with prices. The price in store was marked up $200 for the dresser we wanted. We then saw it for $200 cheaper online. Before noticing this, the store manager was marking it down $200 as if he was giving us a deal. He was using the online price as it was marked up in store for the exact same item. On top of this, they wanted to charge us $170 for delivery and assembly, when online, it’s only $100. They quoted us a higher price for the dresser without delivery, if we were to go pick it up from New Braunfels ourselves. When online, you can get it cheaper and have it delivered to your doorstep for less than the cost we were quoted. When I pointed this out, the salesperson was speechless and the store manager refused to even acknowledge us. I’ve spent thousands at this store; however, after this experience, we will not be purchasing our nursery furniture from here and I’d caution others to stay away until they fix their practices and attitudes. HIGHLY DISAPPOINTED.

Excellent sale service. Polite and friendly

Ashley Furniture is the worst company.I bought an entertainment center from them. When it was delivered the back of the piece was cracked. I told the delivery guy to take it back and bring me a new one. He insisted that it would take 3 weeks to get another one and I needed it quickly so I reluctantly signed for it . The delivery driver said that he would personally come and replace the back panel. Which he lied cause he did not show up. When i called the company to complain all they wanted to do was give me half of the delivery fee which I feel was not fair. I will never buy from this company again.

My experience there was great except for the beginning, when my daughter had walked in before us, and was approached by an associate asking if she needed help and she said she needed to use the restroom and the person was like are you even going to buy anything In a rude way my daughter the said my mom is coming in and continue to walk to the back to the restroom luckily I didn’t get approached by him but the person who did help Shawn was awesome

Kyle was very patient with us! We originally went to look at couches but ended up getting patio furniture instead! We were being a bit difficult and undecided but he was patient with us over the two days deciding on what we wanted more. Definitely would recommend and talking to Kyle he was a great help in answering all our decisions!

Josh was so incredibly helpful and funny! He has a great experience and will be back to see Josh for whatever else we need in the future.

We are SO happy with our experience at Ashley SP Meadows! Isaac took such great care of us! He really listened to what we were looking for and helped us pick out the perfect piece. Because of Isaac’s expertise, we spent more money than we had planned, but we happy to do it because we had been shopping for weeks from store to store and were so frustrated. We will be back again and again.

We had exceptional service with our purchases at Ashley Furniture today!! Highly recommend for your future purchases!!

Great service!

got a sleeper couch and had it delivered for a hell of a deal! and a free stanley cup along with it. President's day sale.

Awesome experience and got exactly what we were looking for!!

It was great. The sales guy Kyle was great answer all of our questions, very helpful.

My husband and I shopped here recently for a new living room set. We were impressed by the large selection and quality furniture at an affordable price. Even better was our sales rep, who was not pushy at all, but listened to us and offered us options we had not thought about. From the moment we walked in to the final sale, overall fantastic experience.

Had a great experience. Josh was kind and funny. Understood exactly what I was looking for. And was diligent about explaining my options and financing.

We were in and out in less than an hour.

I would like to extend a personal thank you to our salesman, I didn’t catch his name during our brief interaction but he was wearing what appeared to be a long white lab coat of sorts. So he should be fairly easy to spot (and stay away from)! After explaining that we just wanted to browse around and would let him know if we needed anything, he proceeds to poke and prod for what I’m in the market for and that “we don’t need to to the whole look around and let me know thing.” After insisting twice that we just wanted to look around his response both times was “that’s fine we can look around together”. I’m sorry, I forgot I needed your permission to test drive this sofa sir? Well, if it wasn’t for the extremely unprofessional salesman I wouldn’t have ended up down the road at the amazing “at Home” Home goods supply store where we found a lovely dining table set that we just had to have. Didn’t know it even existed until we saw it.. not to mention the new bed set we got with it. Thank you Ashley furniture home store! If it were for you I would have never discovered the awesomeness that is “at Home”!

Derek and Kyle was awesome! They were very patient as I became impatient. They made sure before I walked out the door, minutes before closing, that I got what I came for.! Kudos guys.

Had a a great experience with Will after trying to deal with an online order. Will was able to give me a straight answer as opposed to trying to get help from customer service after 5 submitted orders. Thanks Will for your help!

Came in to look at modular couches and pricing. Baraa was extremely helpful, yet not aggressive, in my finding the perfect piece of furniture at the right price. Was a very easy experience.

We had a wonderful experience with Jacob Faz! He is very knowledgeable, personable, and passionate! He was also very patient and we did not feel pressured at all. If you're looking for the top guru in all things bedding/mattress look no further!

Great experience furnishing my apartment. Josh Palmieri. 10/10 human being 10/10 sales rep. Solid and knowledgeable guy. Patient and very helpful. Ask for him. Whole team was great.

Bad bad bad!!! Don’t go there Even Amazon are more reliable And helpful Been waiting over two months for one carpet!! One!!! Nobody’s giving answer, Everybody’s very rude and very impatient Would never recommend this store or this brand !!!!

Stay away from that store!!!! They dont even deserve 1 star…. The worst experience I ever had Been waiting for one rug for over two months, Every time I call customer service each one is telling me different dates-Until I just realized they are lying to me Nobody’s giving answers nobody picking the phone and whoever is , is VERY L rude and VERY unpleasant Would NEVER Recommend and NEVER Going to the store again!!!!!

Will was excellent. He put no pressure on us but still managed to make the sale. It was a pleasant experience.

Our sales person Will was extremely patient as we tried and retried recliners. He did not hover, but kept checking on us. He was able to recommend options. We had a great experience with him.

Barra was incredible at helping me find exactly what I wanted at the price I wanted. She spent significant time with me to make sure I was getting what I needed. Cannot wait to for my dream Chaise to come and get delivered.

We had such a great time at the Ashley Furniture store in Southpark Meadows last night. We originally just stopped in to browse, but Joshua and the store manager made us feel so comfortable that we ended up staying for a couple of hours. Joshua was new (it was his first day!), but he was so chill and helpful, and we never felt pressured at all. The store manager (whose name I unfortunately forgot) was equally great. They worked with us on the price and we ended up buying our dream couch! We can't wait for it to be delivered. Highly recommend this location!

Franco, Evan, and the store manager (didn't catch his name) all were very professional and met our needs. Great experience and great experience. Store was well maintained and clean. Including the bathrooms. Five stars. Thank you, Nerio Family

Salesman Will was very very helpful answered question but didn't hover ! Good selections at a fair price. Happy with our purchase of coffee table and 2 end tables.

Daniel Moore was very helpful and make the business transaction very quick (30 minutes). Very professional.

Great experience and the sales team is knowledgeable about the product and know how to make it a wonderful experience. Baraa is great at what she does.

Josh was a huge help! Honest and informative!

No pressure sales pitch. Fast and easy. Frank gave us our space to talk things without pressure. He included our grandchildren in the conversation. Everything went smoothly.

Montez was such a pleasure to work with. He helped me find just what I needed to make my apartment feel like a home. Thank you!

I had a great experience shopping at your store!

Dan was most helpful. He completed the sale quickly and efficiently.

My furniture buying experience was excellent! I received the help I needed, with zero sales pressure! The President’s Day sale saved me hundreds of dollars on my purchase!

I had a great experience! Great deals. The very professional design consultant, Franco, helped me with measurements so I could pick the perfect pieces for my home.

Excellent service!! Our salesman Josh took his time showing us various styles of bedroom suits and rugs. We did not feel pressured to make a purchase. We had a 5 star experience!!

Jacob was very helpful in assisting me in making my selections.

Amazing experience Fun time. Thanks Franco!!

Great customer service and glad I did a phone transaction. Quick and much easier with phone than online

The sales person took plenty of time to show us the furniture, and I was being assisted very well

BARAA was so helpful and patient! We will definitely be purchasing with her again. Thank you!

Outstanding customer service. The showroom is beautiful and with the help of the staff on the floor, we found exactly what we wanted, at the price we wanted.

I had just been ignored at Rooms Togo, and Mega Furniture. Though Shawn Rushing showed me more expensive options, he didn't abandon me to catch another sale, when I decided on a more economic option with more comfort.

Josh was very cool and helpful with our sofa purchase. He was knowledgeable and patient with us, as we were between a couple options. Able to get us the couch shipped 2 days before the Superbowl, and we're trying to have some people over, so that's amazing! Thanks Josh!

Rayn was very helpfully and answered every question. He was very confident in what would work best for what we need and what would last in the long term. We will definitely be back in the future.

This store has great selection of furniture along with the professional & helpful knowledgeable staff! That being said , there’s no need to drive all across Austin when looking for high quality furniture!

Lovely experience picking probably the last couch I will ever buy brand new.

Will made for a great customer experience. Knowledgeable of the location of certain styles and items in the store. I was in and out in less than an hour. I couldn't have asked for a better associate to help me out.

My experience with Jacob specifically was 10/10. He was so sweet, VERY knowledgeable and transparent. I’ve had bad experiences in the past with salesman. Buying new furniture is supposed to be a fun and exciting, and usually never is because of the pressure of a bad salesman. My experience with Jacob was so good, I can’t wait till someone in my life needs furniture because I can refer them to someone I know I can trust with their business. I came in knowing what I wanted but Jacob took it to the next level and gave me knowledge about the couch I wanted that I didn’t even know I needed to know and it made me want to buy it 10x more! Thank you Jacob for making Up for the bad experiences I’ve had in the past. 10/10!!!

The absolute best day ever. Shawn one the sales floor personnel was so eager to sale the rug. I only had a certain budget to spend and one of his managers came over, heard what I was going through and he matched what I was willing to pay with the warranty included. I'm a disabled veteran and this was the best discount ever offered to me in a single transaction. Thank you to those two gentlemen for having a kind heart for their company ❤️.

Kyle really went above and beyond to help me!

Thank you for the great service!

Both Franco and Josh were excellent with there explanations and in custom fitting me to my new Sealy Lux

I had a wonderful experience! Baraa, the sales representative was extremely helpful. My partner and I were looking for a specific type of couch and she helped walk us through several options and aided us in customizing those options to best meet our needs and budget. She made the couch buying experience very easy and pleasant. I would definitely recommend getting Baraa’s help if you are looking to buy any large piece of furniture.

Derek was very helpful and very patient with us. While we made up our mind.. Thanks for all your help.

Tanner was awesome

Ryan was very helpful and found me the perfect chairs for my living room. I would be happy to shop here again!

Jacob was great

We bought a dresser/ mirror set and a bed set from Ashley’s last summer. A woman named Addy sold it to us, she seemed to be having a bad day so we didn’t mind brightening her day with a sale. Addy sold us on the early buyout (90 days) So we decided to finance thinking it would be an easy credit boost. Ashley in house finances through Acima, yet no rep was ever in store the many times that we came. Long story short we paid the buyout within 90 days but Acima never applied even HALF of it to the principle. I think they are crooks. For 4 months we could not get in contact with anyone from Acima except for one time after the buyout time frame had passed, and what they told us was that Acima doesn’t even put the full buyout amount on your online account. You have to call and ask for the amount WITH fees. As if you’d know… I think Ashley and Acima have a crooked way of doing business and it’s very dishonorable.

(Translated by Google) Excellent service until I found more than what I was looking for (Original) Excelente atención hasta encontré más de lo que buscaba

Salesman was very professional and easy to work with.

Ryan and Jacob were very helpful. I went to browse around looking for sofa ideas for my new place I recently moved to. I had one that I saved from their website that I really liked and had intended on purchasing next month if I didn't find something better. Jacob was really knowledge about leather sofas and how to properly care for them to keep them looking their best for years to come. The Lombardia style was the one I wanted but was going to purchase later next month in outright cash. Jacob helped with not only locating the leather sofa to see if they had it in stock, he found it for a lower price than what was on the website and asked if I decided to purchase it today, they would gift me the extended product protection. Long story short, I ended up purchasing the sofa today and I'll be getting it delivered at the end of next week. Thank you to both Jacob and Ryan for your kindness and listening to my needs and what I was looking for.

What a wonder Experience it was shopping for my household furniture here!

Just bought a couch here. Kyle helped us out (during his first week) and was so patient with our questions, and thorough upon completing our purchase. Thanks to Ryan as well for his excellent training and assistance. Great experience. Would recommend!

The gentleman that helped us was very helpful and patient. My dad use to work for Ashley long time ago and loved them.

Will was great when I couldn’t order something online and had to call in! Thank you!

Was greeted at the door by Will who was straightforward and honest upfront. Gave us lots of information and pointed us the right direction. Will was not pushy and didn’t hound us as some salespeople do. After looking at other stores, we decided to go back to Will to purchase the new couch and ottoman.

Went to Ashley Furniture, when we first walked in Will introduced himself to us. An extraordinary young man, he told us where to go to find what we needed. Would occasionally come over and check on us, never pressuring us to hurry. Very informative and professional. I actually left to other furniture stores and came back to make my purchase. Thanks Willam Croissant

We really didn’t plan on buying, just looking. But Josh was very helpful and offered a deal we wouldn’t refuse.

South Park Meadows and team are great. The Ashley distribution center in Albuquerque completely screwed us. Purchased the sofa before Tday based on the delivery date. Distribution center confirmed delivery date 5 days prior to delivery. One day before delivery Ashley cancelled our delivery with no communication. This was a time sensitive delivery. Spoke with many managers who agreed with the horrible customer service. Ashley doesn’t care. NEVER AGAIN ASHLEY.

Will Croissant was very patient and understanding. He took the time to ensure that I understood all aspects of not only the furniture I was looking at but also all purchase options available. He answered my phone calls and responded to text messages promptly and professionally. I can’t wait to have my new living room delivered next week.

I can understand needing to do your job but we ended up leaving because I kept telling the sales people we were just browsing but they'd keep hounding us. I want to browse in peace and if I like something or I have questions I'll come find someone.

Shawn was amazing and we got an incredible deal on a gorgeous new couch! No pushy sales just great service! Highly recommend paying them a visit!

My experience was great! Ryan, the sales representative, was great. He was very knowledgeable, showed me a few options of what I was looking for and offered different items and showed me their functions. After he was done showing me the different items, he asked if I had any questions and left me alone to think about what I wanted and to feel the difference between the items I was looking for and not feeling pressured to make a decision right away!!! He was never a pushy sales rep., which I feel was great!! Today I called him and bought my recliner from him!! Ryan is a GREAT sales Representative, he is not pushy, persuasive, but doesn’t ignore you either, like some sales reps do once you tell them “I’m are just looking”, he is very knowledgeable of their products/items. Overall a GREAT experience!

Our salesman Will was so wonderful and helped us get what we wanted in the store. We are very excited we chose Ashley’s Furniture for our first buy. Thank you Will for your understanding help.

Great service and no pressure.

The salesman was very knowledgeable and extremely transparent!

I bought a dining room table today from Ashley’s. What was incredible was I spoke to 1 salesman, Tanner when choosing the table and when I came back he was at lunch and another salesman, Issac finished up the paperwork for Tanner. I love the teamwork they had to satisfy me, the customer.

Amazing friendly staff!!Got an awsome deal.. or so i thought..until they gave me even more discount 🤩

Was able to find bedroom furniture but not a tall man’s recliner that met my satisfaction.

(Translated by Google) Good service both times I visited them (Original) Buey buen servicio las dos ocasiones que los e visitado

Such a FUN experience it was to fill my son’s apartment with high quality AND affordable -charming furniture ! The team was incredibly attentive, accommodating, warm, so helpful and a blast to shop with. This experience will infuse, joyful memories into my son’s Studio apartment sanctuary! Deb Zaccheo

Amazing team! Friendly and fun experience!

Do not buy from this company. I purchased a baby crib this past cyber Monday and as of today December 18th they have not been able to give me a delivery date that is all I have asked for, I talked to different representatives and all of them say the same thing “just wait for a email confirmation” I also requested to talk to a supervisor no one took my call or had a minute to call back. Worst service ever..

Will our salesperson was knowledgeable and very helpful. The process was super easy with our pre approval

I had gone on sunday afternoon 12/15/24 at 5:30pm. When i had entered i was greeted by WILL (a slim tall white male, blonde, blue eyes, little to no hair), at first i felt welcomed by him and had said that i was looking around - he became pushy and passive aggressive. Making comments like “that’s what everybody tells me”. I took a gander around the store and upon leaving he came up to me and the passive aggressiveness continued. This time just being blatantly rude, as he said things like “you just came to waste my time” when i had just said i didn’t find anything today. to reiterate i had said in the beginning that i was just looking around.

Came in just looking to see what they had and was met by a sales guy who was nice, however walking around the store for a few minutes we decided it was time to go and as we were leaving another sales guy approached us and we told him we were just killing time and he replied “well this is a business” insinuating that we only needed to be there if we were ready to buy right now. We declined and tried to leave and he then tried to guilt trip us to buying a ornament for a kids charity and we politely declined and he just replied something along the lines of “yahhh who cares about the kids” or something trying to make us fell bad lol. I didn’t catch his name but but he was a stockier Hispanic guy. I’ve been in multiple Ashley furniture stores over the past week and they all are just sleezy feeling.

Addy was great, she was very helpful! We bought a dining and bedroom set, Ashley Furniture had a great selection! They are having a 25% discount now, we saved almost $2,000.09

Great customer service!

No sales pressure. Friendly and knowledgeable salesman assisted with our purchase.

Shawn was amazing helping me pick a tv console!

Will provided timely information to me as we looked for a replacement chair for my home office. He did a great job helping me find just the right item. Nicely done!

Derek was great. Give that man a raise

On Saturday, Dec 7 @ 12:15 pm, I had a very uncomfortable shopping experience at this location. I came ready to buy a couch but to also stay on budget. As soon as I walked , the sales person WILL (a slim tall white male, blonde, blue eyes with blue polo), approached me. From the get go he seemed knowledgeable and convincing as he should. The entire time it felt like stalked and pushed to buy. He came see me at least 6 or 7 times and it feel very intimidating . I said “I’ll come back later” since I wanted to go other places to find a better deal but he shut me down by saying that if I walk out of the store , he will not give me the “deal” (in question of 15 minutes he lowered the price by $400). I don’t like lowballing but he was really pressuring me. When I was planning my exit, he again appears out of nowhere to offer me $650 plus tax . In a way to get away from this person (and to kindly close the sale) I said : “I’d like the sofa for $650 including tax”. His whole demeanor changed (not smiling or friendly anymore) to tell me : "You are more than welcome to leave, HAVE A GOOD DAY”. He practically kicked me out of the store. so frantically I texted my son to tell him that I’ve been asked to leave. I need the STORE manager to put this sales person in his place. Sales reps should NOT use predatory sales strategies: WE ARE NOT A TARGET, NOR A $$ DOLLAR SIGN. My family and I are long time Ashely clients and we even hold the credit card. HOW can Ashely keep this sales reps on the floor treating client with zero respect & compassion? I don't want to step foot ever again, sadly.

(Translated by Google) Good attention Good prices (Original) Buena atención Buenos precios

(Translated by Google) Very good (Original) Muy bueno

Franko and Monica were both professional and thorough. Patient and answered all our questions and concerns. Frank was an amazing salesman and he knows his stuff. Overall it was a great experience hook like and sinker!

Love the service and assistance finding our rocking chair. Had multiple options to choose and very attentive when asked about pricing and availability. Found our desirable chair and went smoothly with payment options and shipping. Definitely coming back for more furniture in the near future.!

I must admit I don't like furniture sales people, mattress sales people or car sales people. I am a quick shopper and i know what I like and don't like immediately I do not need to be talked into anything. If I know I know quickly. Shawn was my sales person. Very knowledgeable. I wasn't even in the market for a sofa and king size chair at all but, I really liked something at Ashley. I was looking for a recliner which are so hard to find ones that don't look like they’re from a 1990s paneled basement. I didn't find this at Ashley unfortunately but, I did find an unexpected king chair and sofa. I told Shawn and Will (who Shawn called for back up on that walkie talkie thing. I know how this works) that i'd be back. Of course statistics say that when a customer leaves they don't come back. I get it. It was awkward. I left to go to another store and find recliner. I did. I called Will and said could you send me a pic of the sofa i like I want to see if it works well with the recliner I found. PIc attached. That is a salesperson. Have fun, be fun, don’t pressure. I ran back to Ashley, placed my order. It was quick and painless. I would definitely refer Ashley at Southpark Meadows and Shawn and Will. I know what kind of customer I am. Not easy. They let me be me and they made me laugh. Well done! Sold. And somehow I bought a bed frame and two night stands that I wasn’t shopping for. Nice work Shawn.

It was awesome and satisfying experience. I look forward to continuing doing business with you. Thank you!

Jada’s customer service and patience to help us select the appropriate furniture was unmatched. Thank you Jada for making our buying experience great!

Ryan was very knowledgeable and guided us to appropriate selections. Good variety, good price, and we get our couch in less than two weeks!!

Josh was so helpful in finding us the right leather couch! He took his time, was very informative and so nice! We are very pleased with our shopping experience at Ashley!!!

Franco Valdez at Southpark Meadows was very friendly and helpful.

I was kindly greeted upon entry, Jacob introduced himself then asked if we were looking for anything in particular. We were looking to get a sofa and pointed at some out after asking what kind and style we were looking for. We saw one that we liked and made the purchase, the whole process was straight forward with ease thanks to Jacob.

Jacob Faz is a great salesman. He provided suggestions and helped me find what I needed

Great service

Ashley was very helpful and I really found what I wanted pretty fast and very excited to get my chairs was an awesome experience.

Issac was a tremendous help.

0 STARS. DO NOT LET THEM DELIVER YOUR FURNITURE. 0 COMMUNICATION. I bought a $1000 sofa sleeper that arrived a week late, and then it had a tear in it. $300 Lamp was supposed to arrive the same day but arrived with no notification- sat outside my home for the taking for who knows how long, and the box looked like it had been mauled by a bear. They blame the warehouse, they blamed the truck breaking down. Blah blah blah. If I had it to do over I would NEVER SET FOOT IN THIS STORE.

I came into the store today 11/22/24 at 4:10pm to look around just to see what they had in store when I was greeted by sale rep guy (Mexican middle age man with short hair), I told him that I was looking around. He told me how he was commission based. Which I understood so I didn’t want to waste his time by thinking we were going to buy something today. I told him multiple times that we were just looking. He said he has to give us a tour. He took me to the mattress, after mentioning we were just looking around and he made me feel really uncomfortable and making me not wanting to come back to the store. He was trying to force a sale on me. Then he decided to tell me “you came into waste my time so I am going to waste your time, and you can go now and look around.” Customer service was TERRIBLE! I don’t recommend this store at all. Even though I told him in the beginning I am here just to look around that was unprofessional behavior.

Issac. Was amazing

This store has great employees offering great deals! What more could you ask for?!

Our service At Ashley with our wonderful and kind salesman Derek was such a breeze! He was very helpful and informative! If you chose Ashley in south park meadows for your next furniture buy, DEFINITELY ask for Derek!!!

Bought a dining room but it cane damage and they took a long time to replace it

We really appreciated Jada's attention, patience, and professionalism! She showed us around 10 different recliners, noting down our comments and the specifications of what were looking for. Jacob also assisted and was a pleasure to work with. I'll definitely recommend your store and staff. Thank you.

Wonderful experience. Will the sales person was incredible. Found exactly what we wanted. Great price. Great financing. Just Excellent all around. Thank you.

The store was very short staffed, yet the salespeople were very attentive & cordial. We were not rushed to make a decision, we were given time to discuss our choices.

Adilene is an outstanding salesperson, she went way above any salesperson I have ever dealt with. Kudos to her.

Very pleasurable William was easy to deal with very kind and concerned with our needs. I would recommend him to anyone that is in the market to purchase furniture..

Customer Service was very helpful Thank you Josh

Our sales guy Ryan went above and beyond for us during our experience. I’m only giving 4 stars because the store was uncomfortably warm but the interaction with staff was amazing.

Rep was super helpful and I love the couch I got! Will definitely go back next time I need something :)

I wish I could write a great review but we had such a bad experience at Ashely. It first started with sales lady named Jada, she walked us around and gave us prices at first everything was great, then she asked us to wait for a bit & she went to assist another client… at first I didn’t think too much of it until she did it again. Not only that but when we were ready to check out it took her almost 45 mins to be able to place the first order. She walked around and seemed like she was looking for someone & then went to ask for help. Even the people around her saw her struggling but wouldn’t help much except for a gentleman man who helped her get some authorization, she then got it and proceeded to still take so long to process the paperwork. I had to leave because I had a meeting & she said that when I came back she’d have everything ready… well i come back & nothing was ready for me to sign. I waited about 45 mins again. She told us that our dinning room was going to be wrapped with plastic by the time we came to pick it up. It wasn’t, the approach they had towards us was so unprofessional. They handed out the wrapping paper and said we had to do it ourselves in front of the people shopping (we got a model dinning table but still paying for it so I don't understand why they couldn’t help) if I could rate the service a 0 I would, which is sad because my parents have bought a lot of furniture from Ashley and they’ve always given them great service.

Thank you Jada G., she helped me with the purchase of our dining set. Excellent customer service & support. 10/10 will recommend Jada!

(Translated by Google) Very bad attention (Original) Muy mala atencion

Great place. Sales people are informative and nice

Great customer service, no high pressure sales. Prices are reasonable for the quality. Would definitely wait for a sale to get the most for your dollar. We are excited about our new couch and chair purchase. The store did seem to be in need of a cleanup as there were dead bugs around the perimeter of the store and it was a little musty smelling in a few areas. (10-24)

Sofa was delivered late & one of the cushions was needing replaced. It will now be til mid December since it is on back order. Not a great experience!!!!!

(Translated by Google) Excellent I loved it recommended thank you for your time and willingness (Original) Excelente me encantó recomendado gracias por su tiempo y disposición

Our sales rep, Will, was very helpful and provided excellent customer service!

Very good experience

I had a great experience at Ashley furniture today . The sale person by the name of Frankco. Help me today and I said what type of furniture I wanted and he listened to gave great feedback to all my questions and great customer service.

SCAM! Do not shop here. I have been dealing with my order for over an entire month and have had to take time off work several times to confront sales associates at the store, just to be assured they are fixing all the issues they have caused just to find out new problems the next day. Like I said this has been over a month dealing with this and i have had to go in every week sometimes several. The sales associate who helped me put two orders in for my one order. Meaning I am currently being charged for 4 couches, two dinning tables and two area rugs. I have called every number and spoke with management on every level in the store and they promise all these resolutions that get no where. We currently have the first set of furniture that the store says we shouldn’t have and are scheduling to pick up. Then pick up gets here and drivers are always rude and say they have no information on picking up the furniture then just leave. As someone who works in sale management I believe no level of management at this store has any level of experience. This has been an awful experience and keep in mind they have offered us free pillows during all this. Pillows. As if we’re not being charged over $1000 extra now, and they still have yet to resolve that. These are just parts of the experience and no way I can type of the whole horror story of an experience this is. Shop anywhere else.

(Translated by Google) Very competitive and attentive to customers (Original) Muy competitivos y atento con los clientes

Our sales representative Abby was so helpful at getting us a bedroom set for our daughter. From the time we entered she was so helpful and nice. We got an awesome deal! We are definitely coming back to Ashley's in the future. Thank you, so much!

Went in for one item and came out with three. The sales team were super helpful and made sure we were getting the best quality with the best deals. Jacob and Montez went above and beyond for me my family. 10/10 - would recommend

Jacob was very helpful and made the furniture buying experience enjoyable. The store had a great selection in all price ranges.

Will has helped me purchase multiple pieces for multiple rooms over the years. Great customer service.

I fell in love with a couch and paid in full on-site. The staff was struggling because their new iPads were giving them a hard time. None of them were connected to the printer and the iPads didn’t transfer any signatures so the signing process took almost 20 minutes. The sales person, while she was very sweet, typed my email into the form incorrectly twice. So the floor manager comes in to send me the invoice to my correct email. I leave expecting a call to schedule delivery two days later. I receive no call so I call the guest help center only to find out not only had the sales agent saved an incorrect email to the form (even after having corrected her spelling twice) she also saved my phone number incorrectly. So no one could get a hold of me, nor could they find my order. The guest help center tells me now they can’t schedule delivery until 7 days later - not okay because I’ve been told multiple times that the couch is just sitting ready at the warehouse. I then email the store manager, twice, and receive no replies when I ask for some sort of compensation for the trouble I experienced on their account. I politely ask the guest help center to escalate the issue and contact the warehouse and they do nothing but give me a work order number that never gets addressed. Finally I’m blessed to schedule delivery for 5 days later after having reached out multiple times. Now, the delivery drivers were fantastic, professional, and very sweet. But if you buy in-store, make sure you’re watching how they save your information. Because I received absolutely no compensation, no apologies, no accountability for the mess they made.

I've been waiting for a bedroom set, mattress table and table with 6 chairs for more than 2 months. Supposedly 24 September was the day to get it all. No such luck. Pre Covid I received better Service when I ordered a bedroom set. I am missing a rail for the bed I ordered and I haven't received a call back of when I will get the missing bed rail. Very Frustrating to pay almost 4k and get such bad service. It seems once money is paid, it doesn't matter how long you have to wait. UPDATE!!! I HAVE CALLED THE NUMBERS YOU PROVIDED. A SO CALL TICKET HAS BEEN MADE AFTER CALLING NUMEROUS TIMES. THAT TICKET NONSENSE IS ALL LIES. I WENT TO THE STORE AND THEY ALSO CUT A TICKET FOR THE MISSING RAIL. SO FAR NO RAIL, JUST "WE WILL CALL YOU BACK AS SOON AS WE KNOW SOMETHING" I HAVE WENT TO THE STORE MULTIPLE TIMES AND IS VERY CONVENIENT THAT THEY CANT REFUND MY MONEY. CORPORATE WILL MAIL A CHECK EVANTUALLY IF I PURSUE THAT ROUTE. IS B.S. THEY CAN TAKE YOUR MONEY IN A HEART BEAT AND NOT EVEN PROVIDE A FULL FUNCTIONING BED. WHAT EVER HAPPENED TO HAVING A SALESMAN OR STORE MANAGER DOING THEIR JOB TO MAKE SURE THE CUSTOMER GETS TAKEN CARE OF AND NOT JUST RECEIVE A COMMISSION FOR PUSHING A SO CALLED BED WITH MISSING PARTS ON TO A CUSTOMER. STEER CLEAR OF ASHLEY FURNITURE. NO ONE WILL TAKE CARE OF YOU. AND IF THEY DO IT WILL BE 3 TO 4 MONTHS LATER. SHOULD HAVE GONE TO ROOMS TO GO.

Franco my sales representative found exactly what I was looking for ,and the delivery team did everything in the right amount of time . Loved my experience and will be coming back :)

I was pretty impressed with our visit we worked with a guy by the name of Jacob who helped us and was able to give us a discount on our purchase Carmen

We had such a pleasant experience with Dakota and Addy. The customer service was excellent.

Was window shopping today and stopped by to look around for. Met associate Will when I walked in I was just looking around. I said wasn’t planning on buying anything today and the associate goes “get out off the store and why did you come in to waste my time”.

Sales staff were wonderful. They let you know they were there for any questions but also gave you space to roam the store. Very polite and helpful. Purchasing was quick and easy. Didn’t wait long for paper work. Good experience and love the new sofas.

I showed up late in need and Jacob helped me past closing to get me what I needed. He wasn’t pushy but well spoken on the subject. I’ll have to wait to see the product now

Excellent service. The quality of your furniture is awesome. Couldn’t be happier!

Liane was AMAZING. She made us feel very comfortable. Can’t wait to make future purchases with her! :)

They sold us a bogus warranty with dining room table. We had table for 2 years. Rustic wood finish. The top is now bubbling in certain spots. We call warranty and they said we the problem. Ashley hustled is in this regard because they will always say the customer the problem. Ashley is not what it use to be. Rooms to go is looking better and better these days.

Derek was great to work with, he was great in every aspect of the process and was extremely helpful!

Great service, thank you Francisco for your help in getting what we were looking for. Rachael O.

Shoutout to Shawn for his awesome assistance and service!

Went in looking for 3 furniture pieces and left with just that! Franco was attentive and worked quickly, but thoroughly, to find exactly what we wanted. Good experience at the store. Hoping it will be the same with delivery.

Very nice place to shop. Jess was a great help to us. I would absolutely recommend this store!

First time buying at Ashley’s and we had a great experience! Great customer service by Jacob at South Park Meadows! He did an amazing presentation from the moment we walked in. Greeted us with a smile the whole time. He was very attentive and continued checking on us the whole time, answering all our questions and made us feel just at home. Great sales man! The quality of the furniture was beautiful and can tell it is high quality, and to top it off they offered great deals for Labor Day. Definitely recommend Ashley’s furniture, we will definitely be back for our future furniture.

Your team was professional and extremely helpful In and out in less then a half hour

My experience was not fantastic! We came in walked around and salespeople walked right by us . I walked up front to see if anyone cared to help us. Finally we got a new salesperson named Isaac to say he would help. I already knew the item I wanted. I had a new Ashley credit card the had been purchased by another company and I was not aware. So I called while in store and was told to have retailer call and they would give them my account information. The salesperson and manager refused to call. Continued to tell me I had no account and I did. The salesperson Isaac kept going to wait on other customers and very short with me. Only telling me my account did not come up. I left the store very upset and my husband said let’s go try the North Pflugerville store. Thank goodness I did ! The salesperson Lisa took care of my issue in 4 minutes and ordered my items , in about 30 minutes we were out of the door. I would never recommend this SP Meadows store to anyone!! Horrible experience.!

Very friendly...very helpful..will definitely return!

Abby helped me and my mother and she was great!

Franco and the entire store staff was highly professional, attentive, and knowledgeable. He let us shop but also made himself available when we had questions and we couldn't be happier with the service, savings, and experience as a whole.

Abby is the best salesperson I’ve ever dealt with. She wasn’t overbearing, didn’t follow us around, but was right there for any questions we may have had. Will definitely come back and look for her.

Friendly, knowledgeable and very helpful. Adaleigh was great and very helpful.

Shawn Rushing, did a great. Did not pressure. Explanations and answers were very clear. We will be back if we need some more furniture. We had a good experience .

Just bought a new house and was looking to buy new furniture. Had went to Rooms-to-Go first and found a really great couch but wanted to see what options they had at Ashley. When we went to Ashley we were looking for a light-colored couch that was not leather and could recline. A sales guy came up to us and we let him know what type of couch we were looking for and he had two options he wanted us to look at. The first one was nice but it was leather and the second one didn't have a reclining option. The sales guy then phoned his manager with what we had wanted but at this point he looked frustrated. We had did one circle around the store which had taken about 10 mins and at the front we were greeted with the manager a tall blond guy with black gages. The manager had told us that he didn't have anything in stock and jokingly told us "Well get out of here" and kick his foot at us to head towards the door. We where going to look for a dining room set and a cocktail table for the living room but after he told us that we just left and bought everything at Rooms-to-Go. I feel like a good sales man shouldn't get frustrated with not being able to find one thing you want but should offer if there is anything they could help you with.

The service was excellent and we had a man who said I was his first customer. He was really nice and helpful. There does seem to be a lot of paperwork to sign though.

Colten Cully was amazing..problem solved and found the best solution for me

Do not shop here! After two confirmed delivery dates, excuses of why items were not delivered, and no return call from the manager. I then asked for a refund. I purchased the furniture over a month ago and still have not received the furniture nor my money back. The store is very unorganized. The cooperate office cannot assist with solving the matter. It's always 7-10 more days to return my refund. Really bad customer service. I will never buy anything ever again from Ashley's Furniture!

Good morning, well, it didn't go very well. They didn't deliver the furniture to me on the specified days and I had to go to the store to ask what was happening.

Jessica M. Helped us find the couch we wanted and needed! She was amazing and such a huge help!! Definitely ask for her assistance when looking for furniture.

Excellent service.

I was happy with the help of personal She was very helpful and happy with my purchase Thank you

Absolutely the worst customer service and stockage on hand that I have ever experienced in my lifetime. I will never ever purchase from Ashley’s again.

It was awesome, we went in for something specific, and Shawn stepped up and helped us.

Great experience with Will! We ended up getting a couple pieces here and another piece elsewhere and he only wished us the best in finding the perfect furniture for what we were looking for. Will was very knowledgeable and was ready to present other options based on everything we were saying. He showed us everything we wanted to see on the floor and more! Thanks Will!

Sales rep Franco was patient,kind and knowledgeable ty

I had a great experience with Derek and a rep from Acima Leasing. If you have a furniture problem, go let them solve it!

Knowledgeable salesman, quality furniture and speedy delivery service. Very pleased with my transaction.

The employees were very helpful and pleasant to work with. However, when we mentioned that we wanted to take a day to think over our decision, we were directed to leave through an exit door instead of the main entrance, citing a ‘system’ that monitors customers who leave without making a purchase. We were planning to return the next day and likely make the purchase, but being required to exit through a side door—and then told to use that door again if we came back—left us feeling unwelcome. This experience has made us reconsider returning to the store.

Sales person Addy was polite , professional, well prepared in description of the pieces we asked about ,

I came in to look at a mattress and bed frame. Conor walked me through every single option in store and online. He was so nice and helped with the entire process. I would recommend this Ashley store and Conor to anyone. 10/10 It was best shopping experience I’ve had in a long time.

Cat the sales rep was amazing, will be returning

The sales rep helped showed all options and got us a bedroom chest to our satisfaction. Happy.

I'm very frustrated with your delivery service.

Francisco was very helpful. Very attentive knowledgeable and courteous. We can’t wait to go back to get our next set of furniture.

Abigail R. helped me with my purchase. She was extremely knowledgeable about the products and was able to answer all of my questions. With her assistance, I was able to find exactly what I was looking for. I am grateful for her excellent customer service and will definitely return to her for future purchases. Thank you, Abigail R., for making my shopping experience so pleasant.

The furniture is ok, but the employees are terrible. My husband had his sunglasses stolen while we were looking at couches, and was basically told to stop coming in to look for them because it made their numbers look bad. I’m convinced an employee took them when my husband set them down to pick up our year old daughter we had with us. Unsure as to which employee, as several were pacing the store due to a lack of customers. $3,500-$4,500 on 2 couches and you couldn’t even check the cameras? Thanks for the stellar customer service.

My sells person was really nice and found me what I wanted I overall love our couch but I did pay an assembly fee and my couch was not fully assembled because they did not have 4 legs for one of the sides of the sectional. Our delivery guy said someone would come out and install them once they arrived. They arrived and never was I contacted for it to be installed and not only that but the couch did not have holes already so we had to form them with a drill. Very frustrating.

Great customer service.

The furniture is of great quality and the people we interacted with were wonderful. The furniture took almost 3 months to come in, instead of the month that we were first told-but I hear that lots of furniture orders get delayed.

My fiance and I went in looking for a dining room table. We told the guy that greeted us we were looking for a dining room table and would let him know if we had any questions. He then proceeded to follow us around the store, try and sell us a mattress (even asking us for our current mattress brand), and even mentioned how he knows what we should want. It made for a very uncomfortable experience and we will not return.

Conor was great to work with! The couch we purchased was well priced and high quality.

Jessica was amazing and so considerate! She was amazing at listening at what we were looking for and she helped us find an amazing sofa set and recliner! Can’t wait to go back for more and work with her again! 😊

Salesman was courteous,

Very Quick and friendly servivce.

Jacob and Abby were amazing! Will do there again!

Abby and Addy were both super friendly and helpful. My husband and I arrived, and within 30 minutes had our questions answered & purchase made :)))

I purchased furniture from this location and was promised it would be delivered in a week. The delivery was rescheduled 3 times but I was never notified the delivery would be rescheduled. On each delivery date the furniture didn’t arrive and I called my sales rep and he informed me the delivery would be delayed. He never informed me the delivery would be delayed on 3 occasions. Can you imagine waiting all day for a delivery and no one informing you it would be delayed, to later find out it’s not arriving. I requested a refund and was informed I’d have it in 3-5 business days. We’ve now exceed more than 5 business days and still haven’t received a refund. Abby, the Manager is very unprofessional and unethical. She claimed to have put in an escalation ticket and to have sent all these email to corporate and stated no one has gotten back to her. And told me there was nothing she could do to refund us our $2700 we paid for furniture we never received. I asked for the regional manager’s name and she said “she knows it but can’t give it out because they’re not customer facing”. She also stated she would not talk to the regional manager about our concern, which was confusing to us considering we’ve went outside of the normal processing time for a refund. To anyone looking for any furniture do not go to this store, the workers are unprofessional with no soft skills, your furniture will be delayed and they will not inform you. They will keep your money and put you through hell to receive a refund. Our $2700 is currently sitting as a credit on our Ashley account and no one has followed up with us on the status. This experience has been a nightmare. Do NOT buy furniture from here, ever!

This was the 3rd and last place I went to. Customer Service was awesome. Much Appreciated!

Great service speedy and grateful to have good sales people that help you and explain the furniture and details job well done

Kat was soo nice & very helpful ! she helped me find the perfect bedroom set :)

I’ve been waiting two weeks since the promised delivery date for my couch and they keep rescheduling me. I’ve called every number and no one knows where my couches are they just keep giving me a further and further date. Why promise something if you can’t stay true to it. I couldn’t even get the couch I wanted because it was out of stock for a month and now it’s in but what’s the point if I have to wait another month??? Terrible costumer service 👎

Good service nice furniture 👍

Spoke to Adam today on 7/2/24 & was a little uneasy afterwards. He had no kind of customer service. I even asked to speak with the manager & he told me there wasn't one available. I asked when he'd be back & he repeated himself, "he's not here. He stepped out." I then asked if he knew when he'd been back in again, possibly another day, & he says, "well yeah... another day but maybe but not today." WHAT?! I'll just cancel my order here & purchase from somewhere else. Ugh

Josh was excellent at the store. Everyone at the store were great and they all made our experience there as if you were the only client present even though there were so many people browsing/shopping at the time. So were the delivery guys. The little kiddos present got so excited and yet they still managed to keep the little ones safe. The delivery guys took pictures as well so I’d rather you see the pictures they took because that’s how thorough they were.

I want to congratulate Catalina Gonzalez for Bern patient with us and for her great services that she rendered unto my wife and my self I highly commend her for her hard work even though the systems were down she was very positive in her finishing up the sale an d let us know that if we could come back the following day to finalize the process.. I believe it went smoothly kudos to Catalina Gonzalez ....

Went in to buy a bedroom set and found a good match!! Love it! Thanks Will; you gave us time to look alone and when I was ready you jumped back into action!!!I haven’t had it delivered it should be a couple of weeks. Review to come on delivery including photos.

We were greeted by Kat, who was ready to help us find exactly what we were looking for. She worked with us and made sure that we had everything we wanted. She was very professional and made our first experience with shopping at Ashley furniture a great experience. Delivery was set up quickly. Looking forward to receiving our new furniture tomorrow.

The furniture is great, customer service inside the store was good too… however we are not very pleased with how the 3rd party delivery service Ashley Furniture uses went. It ends there. Their customer service on the phone and online is terrible. The automated phone delivery service system is confusing and had us wait all day for the 1st delivery 📦 & they only arrived with bed rails and nothing else! (we ordered an entire king bedroom set), 2nd delivery everything else came except our bedroom chest, we waited almost a whole month til we got the last piece delivered. On that 3rd delivery, the delivery drivers made a dent in our brand new wall while going up the stairs (total eye sore to look at) in the brand new home we just purchased and they keep telling us “they will call you in 24 hrs”, 3 days passed and no one called. We called again & got the same stupid answer of “they will call u”. It has been a week and no one has called us about the claim for the damage they made. We’re pretty furious with this horrible experience overall

(Translated by Google) Excellent attention, I congratulate you and the low prices compared to the competition. (Original) Excellent atención los felicito y los precios bajos en comparación a la competencia

Good furniture, but the salesman Connor tried to guilt us into buying from him because he said he makes commission.

So far so good haven’t received the product yet but the woman helping was great liane Gonzalez.

William Croissant was very nice and knowledgeable about the furniture.The process went very smoothly and quickly

Had a great experience here at Ashley- the sales manager Abby greeted my friend and I and helped me find what I was looking for! She gave recommendations and checked in on us but also allowed space for us to browse. We got a great deal and it was overall a quick, easy, and successful experience!

Great experience!!

I had a great experience with Kat. She was thoughtful of my needs and knew how picky I was. I was able to find lovely furniture for my new apt. I absolutely recommend.

If I could do 0 stars, I would. Rep Connor ordered the wrong item after I was crystal clear in what I wanted. Must have said the color 10 times and showed a photo. Wrong color ottoman was ordered. Had to refuse on delivery, after seeing the color. Took 1 month to remedy the issue and the corrected item delivered still had a gash in it. I spent hours on hold or on the phone with customer service. Problem still being remedied. Got Altari couch in 2022 for $2K, it’s now $650, which is what it’s worth, as seat cushions are well-dented after 2 years of use by normal-sized female. Ottoman not worth the heartache and time for $185.

HORRIBLE EXPERIENCE! I bought $7000 (after their discounts for paying cash) of furniture from the location on I-35 in South Austin. Josh was my salesman (terrible customer service). The rocking recliner's left arm broke after sitting in it 3 times over two weeks. I had to file a claim. I sent in pictures and a video with a detailed explanation. They asked if I would accept $43 to keep it the way it is. I declined. Then they just texted "good bye" and that was it. I called the store and spoke to a manager named Abby that was INCREDIBLY RUDE AND UNPROFESSIONAL. She should be fired after making sarcastic comments to a customer. She finally said she would set an appt for a technician to come out. I agreed, and then received a message from them cancelling the appointment a day before it. I called Abby again and she was again incredibly rude and unprofessional. I couldn't believe the tone she was taking with a customer. I told her she was very bad at her job. I am now filing a complaint with the BBB, Texas consumer complaints and sending all correspondence to a news consumer protection division. SHOCKINGLY BAD CUSTOMER SERVICE!

Great experience!! Great customer service! Peter Chiem was so patient and helpful! I highly recommend this place! All the employees are so nice!!

0 stars. Atrocious customer service. We came in on a Friday night for a dresser and 2 nightstands. Paid in full and were told a delivery date. Had to go overseas for an emergency so all we wanted to do was change the primary contact number to my girlfriend. When we got to the store we were then informed our PAID for order was cancelled. We hadn’t received ANYTHING letting us know. If we didn’t go in in person would we have even known it was cancelled?? We were told it was the associates fault, she hadn’t taken 2 payment methods and that was the reason for the order being cancelled despite us having A SIGNED CONTRACT that we would receive it on 6/6. My girlfriend took a day off work for absolutely no reason. No offer of a discount or even an apology instead just incredibly rude staff. I’d give it negative stars if I could.

Was horribly disappointed, but we proceeded to buy anyway just because I was set on the bed I loved. However, was quoted a price for bed and mattress just to find that price quoted increased by 100%, of quoted price. We opted out of warranty, shipping to bring cost to more than we had budgeted to spend. Will never shop Ashley ever again

Outrageously offensive experience. After I get my review proofed by my lawyer, I’ll post it. I will never return to Ashley furniture. I visited today to give them a chance to address my complaint, but they referred me to their phone line. They have no staff to address issues. They are there to take in money and that is all they do. They take money. They sell. They outsource deliveries. They referred complaints offsite. $2400 to have my couch scraped across the dirty sidewalk outside. They had to borrow my tools to break it down and get it inside before fleeing and leaving trash on my doorstep because they ran away as fast as they could.

Isaac was so helpful and he gave us our space to look around and then when I found what I wanted, I went and got him and he was very polite. Very courtesy. He is awesome if I come back into buy anything, I’m gonna ask for Isaac. We bought a washer and dryer from him. Don’t have pictures.

Shawn Rushing was super patient! We made him show us ALL the options for sectionals. After a lot of back and forth we finally found the perfect fit for our family. This was our first time buying from a furniture store and definitely a good experience. We will definitely be coming back!

Excellent!!!

Peter was an absolutely amazing salesperson. He let us look around without being overbearing, but was easy to find when we had questions. He was very knowledgeable and able to provide accurate information quickly. Highly recommend finding Peter if you shop Ashley Southpark!

Customer service was amazing. Abby was friendly and knowledgeable. The other staff were just as great! I will buy from here again.

Leeann was an amazing contact. She was extremely helpful and very knowledgeable. A 5 star rating for LeeAnn is not nearly accurate, more like a 9.5!!! Thank You LeeAnn!

My salesperson Kaoss was very helpful in my choosing the right set that I purchase. My only problem was for the amount that I spent I should have received my mattress cover for free along with the delivery service. But overall I will return in the future.

Very helpful. Professional. Resolved issue.

Great experience here. Raen helped me find a great looking, solid set of chairs that I am going to build a matching kitchen table for. She was very helpful and great conversation through the process.

(Translated by Google) Excellent service (Original) Excelente servicio

Slick salesmen that cannot get their sales orders right, plus they charge outrageous delivery fees (nevermind they will not take your old furniture as part of delivery). UPDATE: I specifically told the salesperson I wanted a real leather chair. He reaffirmed repeatedly the chair he was selling me was real leather. I looked up the item number from my receipt to discover that the chair is made of faux leather.

Beautiful furniture and great customer service

Addy Franco was very friendly and proceeded our paper promptly.

Abby is the absolute best. We have been in this store a couple times and left because we were not a fan of the customer service. With Abby, we got exactly what we wanted at a phenomenal price. If you go, ask for her!

Friendly service, sales personnel were very informative and helpful. Plus we got a great deal! Not my first time purchasing from Ashley, and won’t be the last.

My salesperson was excellent. He was fairly new to the position, but was working patiently with me. He needed to ask a number of questions of his managers who I observed seem a bit impatient with him.

My family and I went into this Ashley’s and it was such an odd and off putting experience. We went in to search for couches, as we were eager to buy one for our new space, and immediately upon entering the store a sales guy approached us. We smiled and said we were just looking and would let him know if we had any questions - to which he nodded and asked my partner what his name was, shook his hand, and said he looked forward to his business. My partner laughed and said, “she’s the money maker so you need to get on her good side, not mine”, and the sales guys just let out a quick laugh and walked away. This man never once acknowledged me the next 4 interactions he came and found us. At the very end, when we were close to exiting, he came by once more and finally asked ME what I was looking for (my partner had finally started to ignore his inquiries) and I explained to him what I liked vs didn’t and expressed nothing here fit our space and thanked him for asking. He pressed me as we were walking away saying they could reconfigure anything we wanted etc but I told him at that point, we didn’t want to do business here because of his sales approach and inability to acknowledge all parties until he felt like he wasn’t going to make a sale. So bizarre. Ashley’s has nice/cute furniture and I’ve bought things from them in the past that has lasted me years and years so I DO recommend them in that regard (10/10) but I don’t recommend the sales floor experience, which is why I’m writing this review. They need better salesman if they’re going to do business with people. Common courtesy and respect should be at the basis of any establishment.

Colton was incredibly informative, patient, and helpful! We came in with limited time and a good idea of what we wanted. He answered all questions thoroughly and then some. He worked around our schedule and helped us find what we needed! As far as Ashley furniture itself- their selection is much more up to date and stylish than 4 other area stores and great prices too. Confident the pieces I buy will last a long time durability wise and style wise.

Kaoss is king. Gotta love a cat scratch proof couch. Thanks man!

I would like to Thank Kaaoss for being so patient and kind. I appreciate the service he provided me today at Ashley. He was Awesome.

Great service

I bought for a leather single recliner. this is person‘s name is Conor Paine .He hold us we are getting a pure leather recliner. Two weeks later, they deliver us a law seat that was damage peeling off. he lied to us ,that he was a pure leather, and we have five years warranty. He did not told us we have to pay extra for the warranty. he did not tell us Ashley Furniture policy that when they deliver to your home, there is no refund. I did not get what I paid for a pure leather Siegel recliner. They deliver me a loveseat . I told dad to take it back that I did not order for a Love seat . They refused to take it back. I asked him my money back they said no . They want me to get something else that is a scratch resistant . They are telling me to pay more money s that is not my budget . I have been fighting with them for one month .I have been fighting with them for about a month. They still refuse to remove the love seat. Out of my house , I didn’t pay for.and that is more than my budget. What I can afford .they have been lying to me. And giving me run around. The manager told me to go get another furniture and now she say I had to pay more money .go get another furniture . They are doing all to make money .and they do not care how much pain they cost to the customer. that cost me anxiety. I spent every day talking to Ashley Furniture customer service. They refuse to do anything for me just for the cost of money evil.. Ashley Corporate They said I need to deal with it the store. The store said they can’t do anything. I need to talk to the third Party ,they said they can’t do anything. I am stuck with pain.. A bayer beware. I wish I googled this Ashley Furniture before we make a purchase .They have get Lawsuit because of this before .they tricking people and lie to them and cell the furniture they do not want. something they do not want with no money back.. they say possible we not tell you that is no money back before you purchase.. they are a scammer.

Conor was extremely friendly and thorough with all the different questions I had for him when I came in looking for a nightstand. Also being new to Austin, he even gave me some nice recommendations of places to visit around the city. Overall great experience and will return as I do need more furniture for my new apartment!

Came in looking for a couch for my new apartment. Kaoss was very helpful with me and answered all of my questions and concerns. Found the perfect couch for my space and at a good deal for the Memorial Day sale.

Go see Abby, she’s the best!

Great service

Will is a great salesman I went in just to look around…left after purchasing bedroom furniture

Friendly staff and very good selection. Will was a pleasure to work with.

Did not get 5 stars only because depending on who you get, they can put on the pressure. But just bought something and the sales rep I got this time (Clinten... yes with an E) was very kind and didn't try to push us for too much. Furniture is top notch quality though

My sales rep, Josh, was very knowledgeable and provided my husband and I with great customer service. He allowed us to browse without any pressure before we made our final selection.

The sales representative was very pleasant and charming. Also extremely attentive and allowed me to roam around the store as we determined basically what I was looking for. Once I made my decision the paperwork was very personal and expedient. Very positive experience.

In store purchase was good. On delivery 4 hours early we get a delivery notice that said been delivered with a signature of someone. And a picture of cloth. Two hours later. We get a call saying the product was never loaded on the truck. Then the lady changes her story and say the driver damaged the product and they can deliver. So she ask if we’d like to come in to buy something else. Bad part we were told that was the last item like that and had to get the one off the floor. Not to mention I took the day off for this delivery. So no we won’t be going back.

Ashley rescheduled our delivery twice without informing us.still waiting on delivery.

Awesome service

Fair furniture. HOWEVER, horrible logistics, severely lack of professionalism. Inflexible delivery time, 2 missed items, 1 cancelled delivery (due to their internal issues). Local stores have no control over delivery. You won’t know what time they’re delivering and you have to spare the entire day waiting ( they also won’t tell you if your delivery is cancelled until you found out you wasted the entire day waiting for nothing) They don’t deliver on Sundays and Mondays no matter what, and you’ll have to get in line for delivery again even with the fact that they’ve made multiple mistakes already. Do NOT recommend and Will NOT come back to this store. (Already came back 5 times to deal with their problems) Now that they scheduled a new delivery AGAIN for the missing parts. If this delivery goes south, will come back to update.

Will was fantastic. No one offered assistance until he showed up.

(Translated by Google) Terrible service, I arrived looking for a more comfortable bed to sleep in, I had everything ready to make the purchase but a comment made to me by the person who assisted me made me retract it It all started because I asked him the prices of the beds And after a few minutes he told me that if I was looking for something cheap I better go to Walmart And then at that same moment I left the place Just because I asked him the prices of the beds. (Original) Pésimo servicio llegue buscando una cama para dormir más cómodo, llevaba todo listo para hacer la compra pero un comentario q me hizo la persona q me atendió me hizo retractarme Todo empezó porque le pregunté los precios de la camas Y después d unos minutos me dijo q si buscaba algo barato mejor q me fuera para el Walmart Y pues en ese mismo momento abandoné el lugar Nomas porque le pregunté los precios de las camas.