Ashley Store | Austin, TX 78748

Rep was super helpful and I love the couch I got! Will definitely go back next time I need something :)

I wish I could write a great review but we had such a bad experience at Ashely. It first started with sales lady named Jada, she walked us around and gave us prices at first everything was great, then she asked us to wait for a bit & she went to assist another client… at first I didn’t think too much of it until she did it again. Not only that but when we were ready to check out it took her almost 45 mins to be able to place the first order. She walked around and seemed like she was looking for someone & then went to ask for help. Even the people around her saw her struggling but wouldn’t help much except for a gentleman man who helped her get some authorization, she then got it and proceeded to still take so long to process the paperwork. I had to leave because I had a meeting & she said that when I came back she’d have everything ready… well i come back & nothing was ready for me to sign. I waited about 45 mins again. She told us that our dinning room was going to be wrapped with plastic by the time we came to pick it up. It wasn’t, the approach they had towards us was so unprofessional. They handed out the wrapping paper and said we had to do it ourselves in front of the people shopping (we got a model dinning table but still paying for it so I don't understand why they couldn’t help) if I could rate the service a 0 I would, which is sad because my parents have bought a lot of furniture from Ashley and they’ve always given them great service.

Thank you Jada G., she helped me with the purchase of our dining set. Excellent customer service & support. 10/10 will recommend Jada!

(Translated by Google) Very bad attention (Original) Muy mala atencion

Great place. Sales people are informative and nice

Great customer service, no high pressure sales. Prices are reasonable for the quality. Would definitely wait for a sale to get the most for your dollar. We are excited about our new couch and chair purchase. The store did seem to be in need of a cleanup as there were dead bugs around the perimeter of the store and it was a little musty smelling in a few areas. (10-24)

Sofa was delivered late & one of the cushions was needing replaced. It will now be til mid December since it is on back order. Not a great experience!!!!!

(Translated by Google) Excellent I loved it recommended thank you for your time and willingness (Original) Excelente me encantó recomendado gracias por su tiempo y disposición

Our sales rep, Will, was very helpful and provided excellent customer service!

Very good experience

I had a great experience at Ashley furniture today . The sale person by the name of Frankco. Help me today and I said what type of furniture I wanted and he listened to gave great feedback to all my questions and great customer service.

SCAM! Do not shop here. I have been dealing with my order for over an entire month and have had to take time off work several times to confront sales associates at the store, just to be assured they are fixing all the issues they have caused just to find out new problems the next day. Like I said this has been over a month dealing with this and i have had to go in every week sometimes several. The sales associate who helped me put two orders in for my one order. Meaning I am currently being charged for 4 couches, two dinning tables and two area rugs. I have called every number and spoke with management on every level in the store and they promise all these resolutions that get no where. We currently have the first set of furniture that the store says we shouldn’t have and are scheduling to pick up. Then pick up gets here and drivers are always rude and say they have no information on picking up the furniture then just leave. As someone who works in sale management I believe no level of management at this store has any level of experience. This has been an awful experience and keep in mind they have offered us free pillows during all this. Pillows. As if we’re not being charged over $1000 extra now, and they still have yet to resolve that. These are just parts of the experience and no way I can type of the whole horror story of an experience this is. Shop anywhere else.

(Translated by Google) Very competitive and attentive to customers (Original) Muy competitivos y atento con los clientes

Our sales representative Abby was so helpful at getting us a bedroom set for our daughter. From the time we entered she was so helpful and nice. We got an awesome deal! We are definitely coming back to Ashley's in the future. Thank you, so much!

Went in for one item and came out with three. The sales team were super helpful and made sure we were getting the best quality with the best deals. Jacob and Montez went above and beyond for me my family. 10/10 - would recommend

Jacob was very helpful and made the furniture buying experience enjoyable. The store had a great selection in all price ranges.

Will has helped me purchase multiple pieces for multiple rooms over the years. Great customer service.

I fell in love with a couch and paid in full on-site. The staff was struggling because their new iPads were giving them a hard time. None of them were connected to the printer and the iPads didn’t transfer any signatures so the signing process took almost 20 minutes. The sales person, while she was very sweet, typed my email into the form incorrectly twice. So the floor manager comes in to send me the invoice to my correct email. I leave expecting a call to schedule delivery two days later. I receive no call so I call the guest help center only to find out not only had the sales agent saved an incorrect email to the form (even after having corrected her spelling twice) she also saved my phone number incorrectly. So no one could get a hold of me, nor could they find my order. The guest help center tells me now they can’t schedule delivery until 7 days later - not okay because I’ve been told multiple times that the couch is just sitting ready at the warehouse. I then email the store manager, twice, and receive no replies when I ask for some sort of compensation for the trouble I experienced on their account. I politely ask the guest help center to escalate the issue and contact the warehouse and they do nothing but give me a work order number that never gets addressed. Finally I’m blessed to schedule delivery for 5 days later after having reached out multiple times. Now, the delivery drivers were fantastic, professional, and very sweet. But if you buy in-store, make sure you’re watching how they save your information. Because I received absolutely no compensation, no apologies, no accountability for the mess they made.

I've been waiting for a bedroom set, mattress table and table with 6 chairs for more than 2 months. Supposedly 24 September was the day to get it all. No such luck. Pre Covid I received better Service when I ordered a bedroom set. I am missing a rail for the bed I ordered and I haven't received a call back of when I will get the missing bed rail. Very Frustrating to pay almost 4k and get such bad service. It seems once money is paid, it doesn't matter how long you have to wait. UPDATE!!! I HAVE CALLED THE NUMBERS YOU PROVIDED. A SO CALL TICKET HAS BEEN MADE AFTER CALLING NUMEROUS TIMES. THAT TICKET NONSENSE IS ALL LIES. I WENT TO THE STORE AND THEY ALSO CUT A TICKET FOR THE MISSING RAIL. SO FAR NO RAIL, JUST "WE WILL CALL YOU BACK AS SOON AS WE KNOW SOMETHING" I HAVE WENT TO THE STORE MULTIPLE TIMES AND IS VERY CONVENIENT THAT THEY CANT REFUND MY MONEY. CORPORATE WILL MAIL A CHECK EVANTUALLY IF I PURSUE THAT ROUTE. IS B.S. THEY CAN TAKE YOUR MONEY IN A HEART BEAT AND NOT EVEN PROVIDE A FULL FUNCTIONING BED. WHAT EVER HAPPENED TO HAVING A SALESMAN OR STORE MANAGER DOING THEIR JOB TO MAKE SURE THE CUSTOMER GETS TAKEN CARE OF AND NOT JUST RECEIVE A COMMISSION FOR PUSHING A SO CALLED BED WITH MISSING PARTS ON TO A CUSTOMER. STEER CLEAR OF ASHLEY FURNITURE. NO ONE WILL TAKE CARE OF YOU. AND IF THEY DO IT WILL BE 3 TO 4 MONTHS LATER. SHOULD HAVE GONE TO ROOMS TO GO.

Franco my sales representative found exactly what I was looking for ,and the delivery team did everything in the right amount of time . Loved my experience and will be coming back :)

I was pretty impressed with our visit we worked with a guy by the name of Jacob who helped us and was able to give us a discount on our purchase Carmen

We had such a pleasant experience with Dakota and Addy. The customer service was excellent.

Was window shopping today and stopped by to look around for. Met associate Will when I walked in I was just looking around. I said wasn’t planning on buying anything today and the associate goes “get out off the store and why did you come in to waste my time”.

Sales staff were wonderful. They let you know they were there for any questions but also gave you space to roam the store. Very polite and helpful. Purchasing was quick and easy. Didn’t wait long for paper work. Good experience and love the new sofas.

I showed up late in need and Jacob helped me past closing to get me what I needed. He wasn’t pushy but well spoken on the subject. I’ll have to wait to see the product now

Excellent service. The quality of your furniture is awesome. Couldn’t be happier!

Liane was AMAZING. She made us feel very comfortable. Can’t wait to make future purchases with her! :)

They sold us a bogus warranty with dining room table. We had table for 2 years. Rustic wood finish. The top is now bubbling in certain spots. We call warranty and they said we the problem. Ashley hustled is in this regard because they will always say the customer the problem. Ashley is not what it use to be. Rooms to go is looking better and better these days.

Derek was great to work with, he was great in every aspect of the process and was extremely helpful!

Great service, thank you Francisco for your help in getting what we were looking for. Rachael O.

Shoutout to Shawn for his awesome assistance and service!

Went in looking for 3 furniture pieces and left with just that! Franco was attentive and worked quickly, but thoroughly, to find exactly what we wanted. Good experience at the store. Hoping it will be the same with delivery.

Very nice place to shop. Jess was a great help to us. I would absolutely recommend this store!

First time buying at Ashley’s and we had a great experience! Great customer service by Jacob at South Park Meadows! He did an amazing presentation from the moment we walked in. Greeted us with a smile the whole time. He was very attentive and continued checking on us the whole time, answering all our questions and made us feel just at home. Great sales man! The quality of the furniture was beautiful and can tell it is high quality, and to top it off they offered great deals for Labor Day. Definitely recommend Ashley’s furniture, we will definitely be back for our future furniture.

Your team was professional and extremely helpful In and out in less then a half hour

My experience was not fantastic! We came in walked around and salespeople walked right by us . I walked up front to see if anyone cared to help us. Finally we got a new salesperson named Isaac to say he would help. I already knew the item I wanted. I had a new Ashley credit card the had been purchased by another company and I was not aware. So I called while in store and was told to have retailer call and they would give them my account information. The salesperson and manager refused to call. Continued to tell me I had no account and I did. The salesperson Isaac kept going to wait on other customers and very short with me. Only telling me my account did not come up. I left the store very upset and my husband said let’s go try the North Pflugerville store. Thank goodness I did ! The salesperson Lisa took care of my issue in 4 minutes and ordered my items , in about 30 minutes we were out of the door. I would never recommend this SP Meadows store to anyone!! Horrible experience.!

Very friendly...very helpful..will definitely return!

Abby helped me and my mother and she was great!

Franco and the entire store staff was highly professional, attentive, and knowledgeable. He let us shop but also made himself available when we had questions and we couldn't be happier with the service, savings, and experience as a whole.

Abby is the best salesperson I’ve ever dealt with. She wasn’t overbearing, didn’t follow us around, but was right there for any questions we may have had. Will definitely come back and look for her.

Friendly, knowledgeable and very helpful. Adaleigh was great and very helpful.

Shawn Rushing, did a great. Did not pressure. Explanations and answers were very clear. We will be back if we need some more furniture. We had a good experience .

Just bought a new house and was looking to buy new furniture. Had went to Rooms-to-Go first and found a really great couch but wanted to see what options they had at Ashley. When we went to Ashley we were looking for a light-colored couch that was not leather and could recline. A sales guy came up to us and we let him know what type of couch we were looking for and he had two options he wanted us to look at. The first one was nice but it was leather and the second one didn't have a reclining option. The sales guy then phoned his manager with what we had wanted but at this point he looked frustrated. We had did one circle around the store which had taken about 10 mins and at the front we were greeted with the manager a tall blond guy with black gages. The manager had told us that he didn't have anything in stock and jokingly told us "Well get out of here" and kick his foot at us to head towards the door. We where going to look for a dining room set and a cocktail table for the living room but after he told us that we just left and bought everything at Rooms-to-Go. I feel like a good sales man shouldn't get frustrated with not being able to find one thing you want but should offer if there is anything they could help you with.

The service was excellent and we had a man who said I was his first customer. He was really nice and helpful. There does seem to be a lot of paperwork to sign though.

Colten Cully was amazing..problem solved and found the best solution for me

Do not shop here! After two confirmed delivery dates, excuses of why items were not delivered, and no return call from the manager. I then asked for a refund. I purchased the furniture over a month ago and still have not received the furniture nor my money back. The store is very unorganized. The cooperate office cannot assist with solving the matter. It's always 7-10 more days to return my refund. Really bad customer service. I will never buy anything ever again from Ashley's Furniture!

Good morning, well, it didn't go very well. They didn't deliver the furniture to me on the specified days and I had to go to the store to ask what was happening.

Jessica M. Helped us find the couch we wanted and needed! She was amazing and such a huge help!! Definitely ask for her assistance when looking for furniture.

Excellent service.

I was happy with the help of personal She was very helpful and happy with my purchase Thank you

Absolutely the worst customer service and stockage on hand that I have ever experienced in my lifetime. I will never ever purchase from Ashley’s again.

It was awesome, we went in for something specific, and Shawn stepped up and helped us.

Great experience with Will! We ended up getting a couple pieces here and another piece elsewhere and he only wished us the best in finding the perfect furniture for what we were looking for. Will was very knowledgeable and was ready to present other options based on everything we were saying. He showed us everything we wanted to see on the floor and more! Thanks Will!

Sales rep Franco was patient,kind and knowledgeable ty

I had a great experience with Derek and a rep from Acima Leasing. If you have a furniture problem, go let them solve it!

Knowledgeable salesman, quality furniture and speedy delivery service. Very pleased with my transaction.

The employees were very helpful and pleasant to work with. However, when we mentioned that we wanted to take a day to think over our decision, we were directed to leave through an exit door instead of the main entrance, citing a ‘system’ that monitors customers who leave without making a purchase. We were planning to return the next day and likely make the purchase, but being required to exit through a side door—and then told to use that door again if we came back—left us feeling unwelcome. This experience has made us reconsider returning to the store.

Sales person Addy was polite , professional, well prepared in description of the pieces we asked about ,

I came in to look at a mattress and bed frame. Conor walked me through every single option in store and online. He was so nice and helped with the entire process. I would recommend this Ashley store and Conor to anyone. 10/10 It was best shopping experience I’ve had in a long time.

Cat the sales rep was amazing, will be returning

The sales rep helped showed all options and got us a bedroom chest to our satisfaction. Happy.

I'm very frustrated with your delivery service.

Francisco was very helpful. Very attentive knowledgeable and courteous. We can’t wait to go back to get our next set of furniture.

Abigail R. helped me with my purchase. She was extremely knowledgeable about the products and was able to answer all of my questions. With her assistance, I was able to find exactly what I was looking for. I am grateful for her excellent customer service and will definitely return to her for future purchases. Thank you, Abigail R., for making my shopping experience so pleasant.

The furniture is ok, but the employees are terrible. My husband had his sunglasses stolen while we were looking at couches, and was basically told to stop coming in to look for them because it made their numbers look bad. I’m convinced an employee took them when my husband set them down to pick up our year old daughter we had with us. Unsure as to which employee, as several were pacing the store due to a lack of customers. $3,500-$4,500 on 2 couches and you couldn’t even check the cameras? Thanks for the stellar customer service.

My sells person was really nice and found me what I wanted I overall love our couch but I did pay an assembly fee and my couch was not fully assembled because they did not have 4 legs for one of the sides of the sectional. Our delivery guy said someone would come out and install them once they arrived. They arrived and never was I contacted for it to be installed and not only that but the couch did not have holes already so we had to form them with a drill. Very frustrating.

Great customer service.

The furniture is of great quality and the people we interacted with were wonderful. The furniture took almost 3 months to come in, instead of the month that we were first told-but I hear that lots of furniture orders get delayed.

My fiance and I went in looking for a dining room table. We told the guy that greeted us we were looking for a dining room table and would let him know if we had any questions. He then proceeded to follow us around the store, try and sell us a mattress (even asking us for our current mattress brand), and even mentioned how he knows what we should want. It made for a very uncomfortable experience and we will not return.

Conor was great to work with! The couch we purchased was well priced and high quality.

Jessica was amazing and so considerate! She was amazing at listening at what we were looking for and she helped us find an amazing sofa set and recliner! Can’t wait to go back for more and work with her again! 😊

Salesman was courteous,

Very Quick and friendly servivce.

Jacob and Abby were amazing! Will do there again!

Abby and Addy were both super friendly and helpful. My husband and I arrived, and within 30 minutes had our questions answered & purchase made :)))

I purchased furniture from this location and was promised it would be delivered in a week. The delivery was rescheduled 3 times but I was never notified the delivery would be rescheduled. On each delivery date the furniture didn’t arrive and I called my sales rep and he informed me the delivery would be delayed. He never informed me the delivery would be delayed on 3 occasions. Can you imagine waiting all day for a delivery and no one informing you it would be delayed, to later find out it’s not arriving. I requested a refund and was informed I’d have it in 3-5 business days. We’ve now exceed more than 5 business days and still haven’t received a refund. Abby, the Manager is very unprofessional and unethical. She claimed to have put in an escalation ticket and to have sent all these email to corporate and stated no one has gotten back to her. And told me there was nothing she could do to refund us our $2700 we paid for furniture we never received. I asked for the regional manager’s name and she said “she knows it but can’t give it out because they’re not customer facing”. She also stated she would not talk to the regional manager about our concern, which was confusing to us considering we’ve went outside of the normal processing time for a refund. To anyone looking for any furniture do not go to this store, the workers are unprofessional with no soft skills, your furniture will be delayed and they will not inform you. They will keep your money and put you through hell to receive a refund. Our $2700 is currently sitting as a credit on our Ashley account and no one has followed up with us on the status. This experience has been a nightmare. Do NOT buy furniture from here, ever!

This was the 3rd and last place I went to. Customer Service was awesome. Much Appreciated!

Great service speedy and grateful to have good sales people that help you and explain the furniture and details job well done

Kat was soo nice & very helpful ! she helped me find the perfect bedroom set :)

I’ve been waiting two weeks since the promised delivery date for my couch and they keep rescheduling me. I’ve called every number and no one knows where my couches are they just keep giving me a further and further date. Why promise something if you can’t stay true to it. I couldn’t even get the couch I wanted because it was out of stock for a month and now it’s in but what’s the point if I have to wait another month??? Terrible costumer service 👎

Good service nice furniture 👍

Spoke to Adam today on 7/2/24 & was a little uneasy afterwards. He had no kind of customer service. I even asked to speak with the manager & he told me there wasn't one available. I asked when he'd be back & he repeated himself, "he's not here. He stepped out." I then asked if he knew when he'd been back in again, possibly another day, & he says, "well yeah... another day but maybe but not today." WHAT?! I'll just cancel my order here & purchase from somewhere else. Ugh

Josh was excellent at the store. Everyone at the store were great and they all made our experience there as if you were the only client present even though there were so many people browsing/shopping at the time. So were the delivery guys. The little kiddos present got so excited and yet they still managed to keep the little ones safe. The delivery guys took pictures as well so I’d rather you see the pictures they took because that’s how thorough they were.

I want to congratulate Catalina Gonzalez for Bern patient with us and for her great services that she rendered unto my wife and my self I highly commend her for her hard work even though the systems were down she was very positive in her finishing up the sale an d let us know that if we could come back the following day to finalize the process.. I believe it went smoothly kudos to Catalina Gonzalez ....

Went in to buy a bedroom set and found a good match!! Love it! Thanks Will; you gave us time to look alone and when I was ready you jumped back into action!!!I haven’t had it delivered it should be a couple of weeks. Review to come on delivery including photos.

We were greeted by Kat, who was ready to help us find exactly what we were looking for. She worked with us and made sure that we had everything we wanted. She was very professional and made our first experience with shopping at Ashley furniture a great experience. Delivery was set up quickly. Looking forward to receiving our new furniture tomorrow.

The furniture is great, customer service inside the store was good too… however we are not very pleased with how the 3rd party delivery service Ashley Furniture uses went. It ends there. Their customer service on the phone and online is terrible. The automated phone delivery service system is confusing and had us wait all day for the 1st delivery 📦 & they only arrived with bed rails and nothing else! (we ordered an entire king bedroom set), 2nd delivery everything else came except our bedroom chest, we waited almost a whole month til we got the last piece delivered. On that 3rd delivery, the delivery drivers made a dent in our brand new wall while going up the stairs (total eye sore to look at) in the brand new home we just purchased and they keep telling us “they will call you in 24 hrs”, 3 days passed and no one called. We called again & got the same stupid answer of “they will call u”. It has been a week and no one has called us about the claim for the damage they made. We’re pretty furious with this horrible experience overall

(Translated by Google) Excellent attention, I congratulate you and the low prices compared to the competition. (Original) Excellent atención los felicito y los precios bajos en comparación a la competencia

Good furniture, but the salesman Connor tried to guilt us into buying from him because he said he makes commission.

So far so good haven’t received the product yet but the woman helping was great liane Gonzalez.

William Croissant was very nice and knowledgeable about the furniture.The process went very smoothly and quickly

Had a great experience here at Ashley- the sales manager Abby greeted my friend and I and helped me find what I was looking for! She gave recommendations and checked in on us but also allowed space for us to browse. We got a great deal and it was overall a quick, easy, and successful experience!

Great experience!!

I had a great experience with Kat. She was thoughtful of my needs and knew how picky I was. I was able to find lovely furniture for my new apt. I absolutely recommend.

If I could do 0 stars, I would. Rep Connor ordered the wrong item after I was crystal clear in what I wanted. Must have said the color 10 times and showed a photo. Wrong color ottoman was ordered. Had to refuse on delivery, after seeing the color. Took 1 month to remedy the issue and the corrected item delivered still had a gash in it. I spent hours on hold or on the phone with customer service. Problem still being remedied. Got Altari couch in 2022 for $2K, it’s now $650, which is what it’s worth, as seat cushions are well-dented after 2 years of use by normal-sized female. Ottoman not worth the heartache and time for $185.

HORRIBLE EXPERIENCE! I bought $7000 (after their discounts for paying cash) of furniture from the location on I-35 in South Austin. Josh was my salesman (terrible customer service). The rocking recliner's left arm broke after sitting in it 3 times over two weeks. I had to file a claim. I sent in pictures and a video with a detailed explanation. They asked if I would accept $43 to keep it the way it is. I declined. Then they just texted "good bye" and that was it. I called the store and spoke to a manager named Abby that was INCREDIBLY RUDE AND UNPROFESSIONAL. She should be fired after making sarcastic comments to a customer. She finally said she would set an appt for a technician to come out. I agreed, and then received a message from them cancelling the appointment a day before it. I called Abby again and she was again incredibly rude and unprofessional. I couldn't believe the tone she was taking with a customer. I told her she was very bad at her job. I am now filing a complaint with the BBB, Texas consumer complaints and sending all correspondence to a news consumer protection division. SHOCKINGLY BAD CUSTOMER SERVICE!

Great experience!! Great customer service! Peter Chiem was so patient and helpful! I highly recommend this place! All the employees are so nice!!

0 stars. Atrocious customer service. We came in on a Friday night for a dresser and 2 nightstands. Paid in full and were told a delivery date. Had to go overseas for an emergency so all we wanted to do was change the primary contact number to my girlfriend. When we got to the store we were then informed our PAID for order was cancelled. We hadn’t received ANYTHING letting us know. If we didn’t go in in person would we have even known it was cancelled?? We were told it was the associates fault, she hadn’t taken 2 payment methods and that was the reason for the order being cancelled despite us having A SIGNED CONTRACT that we would receive it on 6/6. My girlfriend took a day off work for absolutely no reason. No offer of a discount or even an apology instead just incredibly rude staff. I’d give it negative stars if I could.

Was horribly disappointed, but we proceeded to buy anyway just because I was set on the bed I loved. However, was quoted a price for bed and mattress just to find that price quoted increased by 100%, of quoted price. We opted out of warranty, shipping to bring cost to more than we had budgeted to spend. Will never shop Ashley ever again

Outrageously offensive experience. After I get my review proofed by my lawyer, I’ll post it. I will never return to Ashley furniture. I visited today to give them a chance to address my complaint, but they referred me to their phone line. They have no staff to address issues. They are there to take in money and that is all they do. They take money. They sell. They outsource deliveries. They referred complaints offsite. $2400 to have my couch scraped across the dirty sidewalk outside. They had to borrow my tools to break it down and get it inside before fleeing and leaving trash on my doorstep because they ran away as fast as they could.

Isaac was so helpful and he gave us our space to look around and then when I found what I wanted, I went and got him and he was very polite. Very courtesy. He is awesome if I come back into buy anything, I’m gonna ask for Isaac. We bought a washer and dryer from him. Don’t have pictures.

Shawn Rushing was super patient! We made him show us ALL the options for sectionals. After a lot of back and forth we finally found the perfect fit for our family. This was our first time buying from a furniture store and definitely a good experience. We will definitely be coming back!

Peter was an absolutely amazing salesperson. He let us look around without being overbearing, but was easy to find when we had questions. He was very knowledgeable and able to provide accurate information quickly. Highly recommend finding Peter if you shop Ashley Southpark!

Customer service was amazing. Abby was friendly and knowledgeable. The other staff were just as great! I will buy from here again.

Leeann was an amazing contact. She was extremely helpful and very knowledgeable. A 5 star rating for LeeAnn is not nearly accurate, more like a 9.5!!! Thank You LeeAnn!

My salesperson Kaoss was very helpful in my choosing the right set that I purchase. My only problem was for the amount that I spent I should have received my mattress cover for free along with the delivery service. But overall I will return in the future.

Very helpful. Professional. Resolved issue.

Great experience here. Raen helped me find a great looking, solid set of chairs that I am going to build a matching kitchen table for. She was very helpful and great conversation through the process.

(Translated by Google) Excellent service (Original) Excelente servicio

Slick salesmen that cannot get their sales orders right, plus they charge outrageous delivery fees (nevermind they will not take your old furniture as part of delivery). UPDATE: I specifically told the salesperson I wanted a real leather chair. He reaffirmed repeatedly the chair he was selling me was real leather. I looked up the item number from my receipt to discover that the chair is made of faux leather.

Beautiful furniture and great customer service

Addy Franco was very friendly and proceeded our paper promptly.

Abby is the absolute best. We have been in this store a couple times and left because we were not a fan of the customer service. With Abby, we got exactly what we wanted at a phenomenal price. If you go, ask for her!

Friendly service, sales personnel were very informative and helpful. Plus we got a great deal! Not my first time purchasing from Ashley, and won’t be the last.

My salesperson was excellent. He was fairly new to the position, but was working patiently with me. He needed to ask a number of questions of his managers who I observed seem a bit impatient with him.

My family and I went into this Ashley’s and it was such an odd and off putting experience. We went in to search for couches, as we were eager to buy one for our new space, and immediately upon entering the store a sales guy approached us. We smiled and said we were just looking and would let him know if we had any questions - to which he nodded and asked my partner what his name was, shook his hand, and said he looked forward to his business. My partner laughed and said, “she’s the money maker so you need to get on her good side, not mine”, and the sales guys just let out a quick laugh and walked away. This man never once acknowledged me the next 4 interactions he came and found us. At the very end, when we were close to exiting, he came by once more and finally asked ME what I was looking for (my partner had finally started to ignore his inquiries) and I explained to him what I liked vs didn’t and expressed nothing here fit our space and thanked him for asking. He pressed me as we were walking away saying they could reconfigure anything we wanted etc but I told him at that point, we didn’t want to do business here because of his sales approach and inability to acknowledge all parties until he felt like he wasn’t going to make a sale. So bizarre. Ashley’s has nice/cute furniture and I’ve bought things from them in the past that has lasted me years and years so I DO recommend them in that regard (10/10) but I don’t recommend the sales floor experience, which is why I’m writing this review. They need better salesman if they’re going to do business with people. Common courtesy and respect should be at the basis of any establishment.

Colton was incredibly informative, patient, and helpful! We came in with limited time and a good idea of what we wanted. He answered all questions thoroughly and then some. He worked around our schedule and helped us find what we needed! As far as Ashley furniture itself- their selection is much more up to date and stylish than 4 other area stores and great prices too. Confident the pieces I buy will last a long time durability wise and style wise.

Kaoss is king. Gotta love a cat scratch proof couch. Thanks man!

I would like to Thank Kaaoss for being so patient and kind. I appreciate the service he provided me today at Ashley. He was Awesome.

Great service

I bought for a leather single recliner. this is person‘s name is Conor Paine .He hold us we are getting a pure leather recliner. Two weeks later, they deliver us a law seat that was damage peeling off. he lied to us ,that he was a pure leather, and we have five years warranty. He did not told us we have to pay extra for the warranty. he did not tell us Ashley Furniture policy that when they deliver to your home, there is no refund. I did not get what I paid for a pure leather Siegel recliner. They deliver me a loveseat . I told dad to take it back that I did not order for a Love seat . They refused to take it back. I asked him my money back they said no . They want me to get something else that is a scratch resistant . They are telling me to pay more money s that is not my budget . I have been fighting with them for one month .I have been fighting with them for about a month. They still refuse to remove the love seat. Out of my house , I didn’t pay for.and that is more than my budget. What I can afford .they have been lying to me. And giving me run around. The manager told me to go get another furniture and now she say I had to pay more money .go get another furniture . They are doing all to make money .and they do not care how much pain they cost to the customer. that cost me anxiety. I spent every day talking to Ashley Furniture customer service. They refuse to do anything for me just for the cost of money evil.. Ashley Corporate They said I need to deal with it the store. The store said they can’t do anything. I need to talk to the third Party ,they said they can’t do anything. I am stuck with pain.. A bayer beware. I wish I googled this Ashley Furniture before we make a purchase .They have get Lawsuit because of this before .they tricking people and lie to them and cell the furniture they do not want. something they do not want with no money back.. they say possible we not tell you that is no money back before you purchase.. they are a scammer.

Conor was extremely friendly and thorough with all the different questions I had for him when I came in looking for a nightstand. Also being new to Austin, he even gave me some nice recommendations of places to visit around the city. Overall great experience and will return as I do need more furniture for my new apartment!

Came in looking for a couch for my new apartment. Kaoss was very helpful with me and answered all of my questions and concerns. Found the perfect couch for my space and at a good deal for the Memorial Day sale.

Go see Abby, she’s the best!

Great service

Will is a great salesman I went in just to look around…left after purchasing bedroom furniture

Friendly staff and very good selection. Will was a pleasure to work with.

Did not get 5 stars only because depending on who you get, they can put on the pressure. But just bought something and the sales rep I got this time (Clinten... yes with an E) was very kind and didn't try to push us for too much. Furniture is top notch quality though

My sales rep, Josh, was very knowledgeable and provided my husband and I with great customer service. He allowed us to browse without any pressure before we made our final selection.

The sales representative was very pleasant and charming. Also extremely attentive and allowed me to roam around the store as we determined basically what I was looking for. Once I made my decision the paperwork was very personal and expedient. Very positive experience.

In store purchase was good. On delivery 4 hours early we get a delivery notice that said been delivered with a signature of someone. And a picture of cloth. Two hours later. We get a call saying the product was never loaded on the truck. Then the lady changes her story and say the driver damaged the product and they can deliver. So she ask if we’d like to come in to buy something else. Bad part we were told that was the last item like that and had to get the one off the floor. Not to mention I took the day off for this delivery. So no we won’t be going back.

Ashley rescheduled our delivery twice without informing us.still waiting on delivery.

Awesome service

Fair furniture. HOWEVER, horrible logistics, severely lack of professionalism. Inflexible delivery time, 2 missed items, 1 cancelled delivery (due to their internal issues). Local stores have no control over delivery. You won’t know what time they’re delivering and you have to spare the entire day waiting ( they also won’t tell you if your delivery is cancelled until you found out you wasted the entire day waiting for nothing) They don’t deliver on Sundays and Mondays no matter what, and you’ll have to get in line for delivery again even with the fact that they’ve made multiple mistakes already. Do NOT recommend and Will NOT come back to this store. (Already came back 5 times to deal with their problems) Now that they scheduled a new delivery AGAIN for the missing parts. If this delivery goes south, will come back to update.

Will was fantastic. No one offered assistance until he showed up.

(Translated by Google) Terrible service, I arrived looking for a more comfortable bed to sleep in, I had everything ready to make the purchase but a comment made to me by the person who assisted me made me retract it It all started because I asked him the prices of the beds And after a few minutes he told me that if I was looking for something cheap I better go to Walmart And then at that same moment I left the place Just because I asked him the prices of the beds. (Original) Pésimo servicio llegue buscando una cama para dormir más cómodo, llevaba todo listo para hacer la compra pero un comentario q me hizo la persona q me atendió me hizo retractarme Todo empezó porque le pregunté los precios de la camas Y después d unos minutos me dijo q si buscaba algo barato mejor q me fuera para el Walmart Y pues en ese mismo momento abandoné el lugar Nomas porque le pregunté los precios de las camas.

We purchased 5 items and Cody was the most helpful sales person you can ask for. He found exactly what we were looking for and over all happy with the overall service.

These guys are the BEST! We came in and were helped by the kindest team ~ Josh, Connor and Will were amazingly professional, helpful and wonderful to work with ~ we will definitely be back!! Thank you! Thank you!

Nicolas was great and very helpful! They had great inventory and plenty of selection

Great experience. Will was helpful but also gave us space to browse and find what we wanted.

Abby was very professional to the point. And very very helpful. Much appreciated.

They don't tell that there's no returns, will do everything in their will to let you keep broken furniture delivered off the truck. Only time you can return is when they are delivering to you. You're welcome. Which they also don't tell you. Ashely's is disappointing.

Zero honesty. The Pflugerville sales rep stated we’re getting the best deal with a “corporate discount” (apparently it was a price match to the online price after checking) and that the military discount cannot be applied. After cross checking facts online and with a representative from the Southpark Meadows location, I reached out to my Pflugerville sales rep and told him that the discount can be applied. Finally, he agreed that the discount can be applied, but I will have to come back in and sign paperwork to change my 12-month financing to 6-month financing. At this point, since my delivery is still days out and I’m still within the time frame to not incur any cancellation fees, I’m ready to cancel my order altogether after being lied to (twice) and feeling like I’m being retaliated against. BUT the Southpark Meadows representative informed me I did not have to change my financing nor come in to sign anything. With my permission, he stated he can apply the military discount on his end (after speaking with his supervisor and getting his approval), to avoid my sale becoming a “wash out.” So I went ahead and agreed to his idea and did not cancel my order. I asked for a confirmation email for the price adjustment and was informed I will receive it in 1-2 business days as the order is still processing. We paid the $99 White Glove Premium Home Delivery Service which includes furniture assembly. After coming home from work, upon inspection I noticed there were missing hardware that were crucial to keeping the main parts attached. What’s worse is the delivery men knew about the missing hardware (caught on video) and failed to mention it after assembling the parts. How is this service worth $99? My order has been delivered and assembled with missing hardware. It has been over a week since the verbal approval of the military discount to my order. My bill has been processed and I still don’t see a price adjustment nor credit to the original amount of my bill. I followed up with Southpark Meadows today and was informed my order has been completed and since my order was from Pflugerville, they (Southpark Meadows) are not able to make any adjustments to my order… First time buyer with Ashley Furniture, and what an extremely dissatisfying experience this has been… from sales, to delivery, to customer service. In the end, both Ashley sales representatives and services from Pflugerville and Southpark Meadows are untrustworthy and dishonest.

The experience at the store was great. The delivery, not so much. I appreciated the ability to track it in real time, however after we received a 15 minute notice, the drivers stopped at McDonald’s (according to the tracker). The delivery time kept getting pushed back the more time they spent there. So the 15 minute alert should have been for an hour.

I recommend that use utilize the services of Ms. Gonzalez. Such a pleasant no hassle shopping experience. Very knowledgeable with product information.

Cody was very nice and attentive. Answered all my questions

Went to San Marcos, Texas location and salesman was very rude as I am a senior and on a limited income. didn't have lot of money but wanted a chair for myself. Got wrong chair and Ashley Furniture will not pickup and refund. This company DOES NOT care about their customers. Extremely bad business. Salesman should be terminated for what he did.

Both Franco and Kaoss were excellent in helping us make a decision on our sectional. There was a large selection and each team member was very knowledgeable and personable. They worked to get us the best deal available. Can’t wait to see our sofa in our new home!

Awesome salesperson Leann assisted us, pointing out what assets in a particular piece we would have missed. Never any pressure.

Sales strategy is poor. Salesmen stand at the entrance like hawks. Looking to absolutely sell someone something to make a commission. Apparently they are in a round Robbin to get customers so if a customer they are assigned doesn't buy anything, they need to wait until other sales agents finish getting assigned a customer. Which means no commission until another full circle. Not a fan of the sales model they have. Ashley store salesmen should lay back and keep the customers at ease while shopping or looking around.

Ady was fantastic 😍

Great! Josh took us straight to what we were looking for. He was a great helper to our purchase decisions.

Cody was patient . Personable and professional. Exceeded expectations !

I've been trying for two weeks now to get a dresser exchanged. The salesman ordered the youth dresser rather than the dresser he showed me in the showroom. I've talked to him, josh, several times but got no help. Went in to the store and talked to the manager,Troy, again no interest in solving the problem. Claim they sent it to the home office and are waiting on approval to make the exchange. Never got back to me. I have called Customer care (what a joke). Spoke with two different people the first one was very nice and assured me someone would contact me in 24 -48 hours to arrange the exchange. Again no response. Second person was extremely rude just saying it's the store's responsibility. Nothing she could do. Asked to speak to a supervisor who was too busy but would return my call as soon as possible. Of course I have gotten no response. I've filed a complaint with the Better Business Bureau and left 1 star reviews everywhere I can. Interesting side note. I just saw another review where the same salesman ordered a loveseat instead of the sofa the client wanted after making them a "good deal" if they bought a recliner as well as the sofa (which of course he ordered as a loveseat). They have refused to exchange it. Obviously they don't care about customer satisfaction or the fact that they continue to get bad reviews everywhere.

The sales staff was very helpful and courteous. We had an enjoyable experience.

I walked into Ashely's home furniture store with my sister and nephew and was greeted by Will. He was super nice in the beginning asked if we needed help and which I declined because I wanted to look on my own. He did ask if he could fill me in on all the deals in which I did and I continued through the right side of the store. I began my browse at the selection when my nephew promptly discovered the play area. Me and my sister took a seat for maybe 10 minutes to let my nephew play when we were greeted by Will again. He said he had a great deal for us and asked if we were going to buy anything. I said I was just looking still as I took a break for my nephew to play .when he then explained the GREAT deal he had for us was that he wanted to go on lunch break in 15 minutes and in order to do so we had to either buy or find something within that time or he was going and I quote “to keep bugging us”. It felt very rude or unnecessary for him to tell us that. It did not feel welcoming for a family home store employee to essentially rush us out to go on his lunch. Any intentions of buying were lost to that great deal of a conversation.

Will greeted us and asked if we were looking for anything specific. We said we’re just looking & he asked to give his spiel, listened then looked around. My child saw the play area & we were there for 10 mins max when Will came by & said he had a good deal for us. He asked if we’re buying anything then said he’s going to keep bugging us until we leave since it’s time for his lunch. That was uncalled for in my opinion and definitely doesn’t make anyone feel welcome. My sister was actually considering a piece in there until that interaction.

I have been trying for two weeks to get them to exchange a dresser. The salesman ordered a youth dresser rather than the one he showed me on the showroom floor. I contacted him immediately when I realized the dresser was wrong. After contacting him several times and getting no answer I went to the store and talked with the manager Troy. He was no help just said they had sent a request to their home office and were waiting for approval. Indicated he would follow up and get back to me. Never heard from him. I have also talked by phone to two customer care team members. Again their answer was waiting for approval from the home office. I should hear from them within 24 to 48 hours to schedule the exchange. Still no response. I have filed a complaint with the Better Business Bureau and with Consumer Affairs because I now believe they have no intention of exchanging the dresser and hope to stall me until I give up. I’m writing this in the hope that this review will keep someone else from having the same problem since this feels like their way of doing business, Not caring about customers once they have made the sale rather than an isolated incident. Still hoping the will make things right but for now I have no faith that they will

Entered store and was greeted appropriately and professionally. Was allowed the freedom to find what we needed without any pressure whatsoever and were supported all the way through the transaction process by Will, and have no regrets. Thanks for the respectful services!

We waited in line to pick up furniture for over an hour! Only one person working in the warehouse on a Saturday. It was the worst process I have ever seen!

Will was person that assisted me in the purchase of my new sofa. He was amazing and took his time with me regardless of how many selfies I wanted to look at and compare the comfort of each couch I highly recommend him to anyone that is looking to purchase from Ashley furniture

Abby was the absolute best!

Great selection and Addie was amazing helping us pick out our pieces, ask for her!

Peter was very helpful and attentive. Manager and other staff were as well! I’ll come back next time I need something.

Great salesperson, patient, not pushy, good quality furniture, prompt delivery promised, we’ll see

They were so helpful and beat online prices I’m very satisfied and a happy customer

Will was kind and attentive. Assisted me right away. Thank you

I had a great time with my super pleasant and very engaged guide Peter . And also with the mattress guide Chaos ! Excellent attention and guidance! Thank you all !!

Just walked in to browse at some items. And a tall gentleman by the name of Will was extremely rude when I told him I was there just to browse and not buy. He said then why the hell are you here then? He also said I’m here to make money. I didn’t waste my time, I walked out immediately. I will never spend my money here.

Liane was super helpful as I deliberated what to get! I must have gone over 3-4 times for long stretches of time measuring, talking about colors, textures, pet-friendly options. She had so much patience and helped me! I'm so excited! I can't wait to show it all off! If you need some new furniture or need help designing a space, check them out!

Best place ever to buy a new bed Abby Cody and Troy were the most helpful in fulfilling my wishes to purchase a new bed for myself and one for a friend we learned so much on how this can change your life for the better and all the health benefits Abby was essential in making the sale with her knowledge and expertise she sold me right away and she is the best customer relations expert you’ve got at Ashley definitely keep her around and give her a raise

Salesman Will was very courteous and friendly. Also worked with the manager on my behalf for a very reasonable walkout price on my purchase.

The location at Southpark Meadows is beyond ridiculous. Over the years we have spent well in excess of $10,000 at Ashley… we bought two end tables for our living room set, and wished to replace them with a single, larger end table. We let them know the day they arrived, one of the two was never taken out of the box. This store declined to allow us to exchange this item. I will never buy from this store again. If I buy Ashley furniture, it will be from Amazon, because they take returns if you buy it from Amazon. Does it make sense that they take returns if you bought it from Amazon and not if you buy it from their store directly? Of course it doesn’t. I would give it a zero if I could.

Walked in and was greeted right away by Peter. So nice and patience with me while I figured out what I needed. The entire staff was so on point when I went and just had an amazing atmosphere! Will definitely be going back to grab a few more things for my new place!

I bought a recliner. After it was delivered it I discovered it locks up in the recliner position. After 2 weeks of Ashley not answering my calls or returning calls. I wrote a review on Goggle maps. They finally contacted me by text message. Ashley promised they would send a repair person. One year later, there has been no repair person or answer to my problem. Great price, no service. NEVER AGAIN !!!

Had a great experience.

I initially went in very excited for a new mattress only to find that my credit was ran when I asked for it not to be. The manager did a poor job of being attentive and accountable. While I understand mistakes happen a customers credit should carefully handled.

Ashley furniture had a great selection. We also had a wonderful experience with sales associate Cody Gray!

Our experience at Ashley was great! Our salesman, Cody, was very polite, patient and knowledgeable. Whole process was very quick and professional. Would recommend Cody G and this location.

Addy was very helpful with our purchase of furniture for our new house. Would definitely recommend using her if yall go to ashley furniture in south park meadows.

Very professional staff. Franco was an excellent help. Very knowledgeable. Thank you.

I spent $200 extra to get 5 years protection plan when I bought a dinning table in 11/2022. The first surface painting broken happened after only 3 months. When I reached out to the maintenance, both of the Ashley store and the third party tried to find an excuse to refuse to fix it for free. Low product quality and service. Don’t trust their free protection. All they mind is money.

Salesman Will C met us at the door unlike any of the other furniture stores we had been to today. He was helpful, thorough, and friendly. He didn’t hover but was always there for any questions and unlike the other stores we had been to we made a purchase that is expected to be able to be delivered this Saturday when other stores were quoting 2-3 weeks. Love the recliner, the warranty and the price. 2nd piece of Ashley furniture. Will definitely go there first the next time I need to buy furniture and I will recommend them to anyone who asks!!

One month of stressful experience with this store.People were nice on the first day and helped me to pick the sofa on my budget and I could see what I wanted, that's why 2 stars. But then after 3 days of waiting it was delivered but delivery guys couldn't fit through the hallway and after their first attempt took a picture and left with words "probably they will call to suggest another sofa". Of course nobody even called me. Next day I went to the store and initiated a refund. I was told that it would take a couple days. One week later i came back to the store to ask what is going on and it seemed like finally they initiated my refund again and another employee of their store was called stupid because he promised me the couple days. Anyway I went to another store and got my couch what was delivered next day with no issues. But it's already been three weeks and I'm still waiting for my refund from this store!Oh and btw when I called to the store, saleman Andrew didn't like my word "ridiculous" on this situation and wanted to call me to the customer service instead of the manager who was "busy"P.S. Obviously I should check reviews here first

Will was absolutely fantastic. Took the time to show me what I needed. Also helped in getting my delivery taken care of asap. I really appreciate all his help.

Awesome experience! Our saleswoman knew her stuff, very knowledgeable. Thank you Ashley!

The service in store was great. They were helpful and professional. After we ordered our couch, the delivery was rescheduled 5 times. I understand a delay may happen but 5 times with no explanation or estimate on when it would come in is not acceptable. It was very frustrating and hard to get ahold of anyone or answers.

Absolute nightmare. Do not buy from Ashley furniture. Mess of a delivery system. Wrong pieces delivered the first time, then continuous delivery delays due to broken parts.

We got an adjustable bed delivered and it's awesome! The guys who set up were very professional and friendly. Thanks!

Abby Rogers was amazing with us. She answered all our questions and even talked with me while we drove to other places to shop. Would definitely recommend Ashley Homestore to anyone is on the fence with a furniture purchase. ☆☆☆☆UPDATE☆☆☆☆ Since this review things have taken a severe turn. While the original experience was great the follow through and follow up is HORRIBLE. The quality of the furniture is not what's advertised on the show room floor even though the sales reps promise it is. Currently I'm waiting on a mattress issue, I had 90 days to make sure I was happy with, too b picked up and the replacement delivered. I've gotten the run around for almost 2 weeks because it's financed with Tower. This seems like such a cop out. If I don't call the company I get zero updates. The couch we purchased is already broken and worn down. It's barely 3mths old. I've Currently got an open ticket for a quality complaint but haven't pushed the issue yet since I'm n purgatory with the mattress issues. Not the furniture buying experience I planned.

We had a great experience, Josh was helping us get the best deal on our new Patio furniture.

I love Ashley Furniture! I recently called the South Austin store to ask about sofa prices & I spoke with Abby Rogers. Abby was so helpful and knowledgeable. Thank you Abby!

My experience was with Nick the manager. He was very nice and really helped us decide on the best furniture for us and made the experience very light hearted and comfortable for me. I really appreciated that.

AVOID THIS STORE. It is not a corporate location. They screwed up EVERY delivery I had, left items on my porch and did not allow for my signature or provide white glove service. I returned lamps to this store and refused delivery w/ signature on a fire place... they never informed the creditor and now I'm on the hook for items I don't have in my possession! Do yourself a favor and avoid this ROGUE Ashley Furniture store. I've been on the phone for HOURS with Ashley Furniture corporate and whoever is supposedly in charge of this location, and never got anything resolved. AVOID!

Worked with Cody today, he was great. He provided great customer service and wasn’t too pushy about making a sale. He really went above and beyond to make sure we got the best deal. 10/10 would recommend.

Abby was awesome to work with! Highly recommend :) She was patient, caring, and I didn't feel rushed to purchase. Great experience!

Great customer service!!

The professionalism was greatly appreciated. I was able to look at all my ideas and options with someone who took the time to let me decide what works best. Love my new dining room set.

Confortable store, people really nice asking all my doubts, is a happy and really nice place

Peter Chiem and Nick (the manager) were a dream to work with!

Josh was GREAT. Previously purchased at mega furniture a year ago and had a horrible experience. Explained to Josh exactly what I was looking for and he was able to assist me quickly. Couches were delivered less than a week later and the whole experience was perfect. Thank you so much! :)

They should rename this place to Trashley HomeStore, because the customer service is total garbage. We bought a loveseat in 2022 with electric reclining feature. It broke within 2 months. Called warranty department, who took 4 months to send a repairman, who couldn't fix it properly. It broke again within a month. Called for another repairman, which took 4 more months. This guy was even worse, and he screwed up the upholstery, then left. Called back to their ignorant customer service department, who sent new upholstery under warranty. That took another month or so. Finally called back to get it fixed, and suddenly they refuse to fix it, saying it was out of warranty.Well, it's only out of warranty because Trashley wasted most of the year with their screw-ups! Take some responsibility, for god's sake! Nope, they refuse to fix it, refuse to let me talk to a manger, refused to call me back. Filing a BBB complaint now.For the self-masochists who enjoy wasting endless hours talking to stubborn, rude, defiant customer service personnel that leave you frustrated and angry, this is the store for you! All others avoid like the plague.

When I entered Ashley’s furniture store , I was greeted immediately and Adam was very helpful and courteous !

Great service at store. Delivery was ok but one piece broken. Took one month for replacement and customer service was not good. Rude and didn’t listen to me at all. Won’t go back because of customer service after delivery.

Found a couch I loved and it was a quick and easy experience. Will was great!

Will is Awesome! He is our go to expert with a wealth of knowledge and experience. Very professional and extremely friendly, a people person! Captain America we thank you!!

Working with Josh was an absolute breeze. He was very knowledgeable in all fields when we walked in. Gave us insight on sales that were going on throughout the store to help us get the best bang for our buck. He was also very personable and friendly. Thank you again Josh!

Addy Franco was a amazing help. She did her job so great and professional. She was patient and relatable.

At Ashley was great

Friendly low pressure sales staff, good selection.

My wife & I have been doing business with this store for years. Each time to the next has been a good experience. That's why we keep returning. Excellent sales team!

Peter was fantastic, would have 100% bought a couch thru him had they had what I was looking for.

RUN, RUN, RUN I repeat RUN, RUN RUN Saved your self from the headache And potentially waiting for your furniture for 2 to 3 months and that’s if you lucky enough to get the right bed. Dealing with Ashley furniture has been the only and MOST stressful part about my WHOLE MOVING PROCESS 1- They canceled my delivery on the day of then scheduled me for 2 weeks later 2- showed up with bed missing parts After I waited ALL DAY for this delivery Guys wrapped up everything again and left. (Scheduled AGAIN FOR ANOTHER TWO WEEKS 3- ONE DAY before THEY CANCELED my order AGAIN just cause they HAD JUST found out they were gonna deliver The EXACT SAME furniture to me with the SAME missing parts. So within those 2 to 3 weeks NOBODY checked that order to see WHY it wasn’t delivered and fix the issue. FAST FOWARD.. 2 months later In fact, AS WE SPEAK I STILL NEVER GOT MY ORDER DELIVERED.

So many furniture options, great quality and nice customer service.

We came into the store looking for a sleeper sofa and left with the most pleasant experience. Our sales rep was Cody Gray. Cody provided us with great insight into the inventory and also helped us get a great deal in the end! He was pleasant and honest, and we appreciated that he allowed us the space to explore the store while still being present for any questions we had. Everyone at the store was very friendly! Would recommend!

UPDATE: After nearly 2 weeks of going back and forth with customer service over the phone and a couple visits to the store, I finally have the rest of the couch scheduled to be delivered. However, customer service over the phone was never helpful, and 2 different managers at the store failed to do what they committed to do and action was only taken after I followed up. I will say however, I genuinely feel that my original sales person, Francisco Valdez, was the only bright spot in the experience. Once he was aware of what was happening, he did do his best to stay in contact with me, despite the managers and customers service refusing to follow through on what they'd said they'd do. I don't think anything would have gotten done at all without his help. This is my first 1 star review. They've earned it. Decent in-store experience, awful post sales support and customer service. If you decide to do business with this company, be very careful. The sales staff here are polite but pushy and not knowledgeable of their own product. They are more interested in selling protection plans than ensuring that you are getting the furniture you are paying for. Customer service is difficult to get in touch with, and there does not seem to be a way to call the store directly leading to delays in resolution. I've waited a week only to be delivered an incomplete piece of furniture. After waiting to talk to someone in customer service, who does not work at the store I purchased my couch from, I was told the store would contact me in 48 hours. That did not happen. I had to call customer service back after 48 hours had passed. On that call I learned that the store had responded to the ticket that was put in and noted that they would not be able to help me because I received the parts I paid for. I paid for those parts because the sales person I was working with assured me that those were all the parts necessary for a full couch. In fact, I recognized the part descriptions for the parts on the order didn't look like they included everything. I asked our sales person if he was sure we had everything. He said he checked with his manager and that the order was correct. A week later our couch shows up with no arms. The store is now saying they aren't going to do anything to resolve this, which apparently includes selling me the parts they failed to sell me the first time. After insisting that someone needs to contact me at the very least to sell me the rest of my couch, I've now been asked to wait at least another 24 hours to talk to someone at the store before anyone is even going to begin working on this issue. There are several problems with this store/company: A pushy and unknowledgable sales staff. Managers who don't want to interact with customers. No ability to speak to the store on the phone directly. Customer service agents and stores that do not follow through on their promises. Apathetic sales people and managers who have no interest in customer service or customer retention.

Had a great experience at Ashley, Peter was amazing and helped us get just what we were looking for!

We had an amazing experience at Ashley’s, our sales associate was phenomenal and worked out an amazing price for us on a sectional that we loved, they’re white glove delivery was also amazing, they install the couch and took all the trash with them. I couldn’t be happier, highly recommend this location.

Art was horrible!!! Worst experience on shopping for furniture his attitude was exactly like a car salesman. He has to learn how to read people better!!! The store manager was bad as Arturo. Told us if we wanted to leave to do so. We discussed price on sales floor and we agreed on prices but when we went to finished the deal he gave us a quote twice the amount of the one discussed earlier. Then he said I have to talk to manager for the deal exactly like when you go buy a car. I even told him I was buying cash, he came with a lot of fees added! I will not shop at this place and will advice my friends of the Horrible experience!!

DO NOT BUY your furniture from here. I purchased a sofa from this store and was told delivery would be 99$ even after asking if they had a free delivery option. Later, I saw the online Ashley store had the same sofa for $100 less with free delivery. I called them 10 times through my work day to get someone on the call who told me to come to the store to get my money back. After going there the assistant manager tells me they can’t price match. They can’t even change the delivery option to free since they don’t have that option on their store. Only way would be to return the couch once delivered to get that. I highly suggest you find a different place that’s honest with you and doesn’t trick you.

Great experience

The employees are extremely helpful, courteous, and well educates and knowledgeable when asked questions. I am always satisfied with every visit and will continue to shop at this location.

Bought a couch with their extended warranty. Couch failed within 1 year and their warranty didn't cover it. Huge waste of money.

The customer service was excellent, creating a relaxed atmosphere for my family to explore without feeling rushed or pressured to make a purchase. The agent was knowledgeable and answered our questions.

Friendly and helpful

I have nothing but problems trying to get this furniture fixed that was never put together right in the first place. There third party company has had nothing but excuses why they cannot come out to fix the the furniture that the Ashley furniture drivers never put together right in the first place! Severely over changed for delivery and for them to put it together. 10k on terrible customer service. Please do not go here

Friendly and helpful ! We found what we were looking for.

It was great !!

Franco assisted us and did a great job. No overselling! We got exactly what we were looking for.

Called in for an over the phone mattress sale. My customer service provider was Art. I was very impressed with his attention detail and concern for my customer satisfaction. He went above and beyond. Thank you, Art.

Walked around for 20 minutes as one of two customers. Was never approached by any of the many employees. I know I could have went to them, but if they don't care, I don't care. Plenty places sell furniture.

Franando was polite and extremely knowledgeable.

Customer service isn't great.

I was greeted at the entrance of the store by the Sales Associate, "Z", and treated with the utmost kindness and respect. I was treated as if I was Royalty until I found the level of comfort I needed. He did not rushed me to make a decision. We tried almost every reclining sofa in their entire store until I found the exact one I was going to purchase.

Cody was a very knowledgeable and helpful salesperson. I can't be happy with my purchase.

I have just bought several things from Ashley at South Park Meadows. Unfortunately, i had a terrible customer experience. Store manager avoided me during my 3 hour shopping even though i tried to interact with him. He was very unfriendly and caused me to have a horrible shopping experience. I was first told i would have a certain discount on a specific item and then when i was checking out i was told the discount would not apply. Check out process was also unbelievably slow. Totals were miscalculated and I spent around an hour and a half just for checking out. Afterwards, there was this bureaucratic long paper process where i had to sign bunch of docs which is something i had never seen when i shopped from other furniture stores.

Addy gave great customer service!

Adam, the salesman was very helpful, patient and knowledgeable. He was also very well mannered!

Really nice experience in buying. Sales person Conor was low key, yet friendly and thorough. Delivery is expected in a few days. The sofa and loveseat are comfortable to sit in and are a style that fits our style and our budget.

It was a very easy process to buy and get delivery.

Really helpful staff, and the entire process was quick and stress free.

Darin is the best person I have ever met while shopping for furniture he made the process so easy and care free

Josh was very knowledgeable and helpful. Help me pick out exactly what I wanted have shopped with Ashley in the past and will continue to do so.

Josh was extremely helpful with my visit. He understood what I wanted in my new home and helped me really narrow everything down! He is an amazing salesman and very personable. 10/10 will be recommending my friends and family to go to Josh.

Sofa was damaged and was taken back plus the delivery guys walked through muddy new yard in to the house when the driveway was steps away

Conor was an absolute joy to be around. Very helpful and professional

Very nice selection, excellent customer service. Only rating 4 stars due to some scheduling difficulties that we were not made aware of at the time of purchase. Otherwise, it’s been a great experience.

I had purchased a couch from Ashley and I also purchased a 5 year warranty on the couch just in case If something goes wrong with it. As I noticed that something was wrong with it I called Ashley to get a replacement and due to having a warranty i would think or anyone else would think that if the item is damaged they should replace it. They told me to that theirs nothing they can do and even if I have a warranty on the couch I can not use my warranty to get it replaced.i am thinking to myself why offer the warranty when I can’t even use it. Not only that but they told me to call gbs a third party and they told me to spend an additional amount of money to get my couch fix. Which does NOT make any type of sense. If anyone is looking for some furniture don’t go here they have rude customer service and if you buy a warranty you will be wasting money and time. I will never ever in my life buy one piece of furniture from this place again not even if it’s a damn pillow.

Taco was amazing, very accommodating and reasonable about his clients. Definitely will comeback to purchase more.

Peter did a great job answering all of my questions! I will be returning to Ashley’s for any future needs.

Great sales person ! He was very knowledgeable and professional. The delivery men were efficient and careful.

Mannnnnn best experience me and my family ever had Taco took very good care of us ! I very highly recommend going to see him! He is awesome!

I purchased an $700 desk, it arrived, they set it up and one of the drawers wouldn’t go in. They said a tech would be out in an hour to fix it. Just to sign that I received it so they can order a tech. Well I did. Then they said I needed to make a claim. I did. I’m upset and call the store and asked them to come get the desk the same day, I don’t want it. They said once it’s delivered they can’t take it back. Then I jump through countless phone calls and chats (I wish I could send screen shots) they’re useless. Half the time they ask a billion questions just to verify you. They said they ORDERED PARTS and mailed them to me…then they would send a tech. I haven’t received the parts. I use their chat AGIAN to find an update and they can’t find me AGAIN. Jump through all kinds of hoops for them to say, “oh we can’t help you call this number.” And disconnect the chat. I call the number…guess what….they can’t help me….gotta call this number…circles, circles, circles and NOBODY cares. They made the sell. Now I have to put this nightmare of an experience ALL OVER THE INTERNET TO GET THEIR ATTENTION. Do not buy from Ashley. Just please trust me.

(Translated by Google) I like (Original) Me gusta

Everything went well until a missing shelf on my accent cabinet was missing. Called all kinds of numbers and tex..no one will called back only texing and emails. finally a customer service representative solve the problem ,he was the only one that called back . He said it will take 7-10 business days to order the missing part. Not what I expected from Ashley's!! The service at the store was exelent!!

Website is kept having issues. And kept having to going out and back in

I highly recommend requesting "Taco" he was very friendly and outgoing outgoing. He makes you feel very comfortable in the store while shopping for furniture.

Adam Rodriguez being very courteous and professional showed us many recliner styles and options in various price ranges. We had a pleasant experience.

Will shows us everything we asked to see. He was very helpful and gave us all the info we needed to make our decision. Prices were great and we enjoyed the shopping experience and his willingness to help.

We were helped my Mr. Cody, who was quick, professional, friendly and provided excellent customer service! Very happy with our purchase and highly recommend.

Employees are friendly and polite. The prices and quality are pretty good. I do recommend this place.

So far , it’s good . My sales person was Will . He was patient , friendly , and didn’t try to upsell us , which I appreciate . He offered the warranty’s , etc . But didn’t push . The price on furniture was closer to other stores online . Typically , Ashley’s prices are way higher than other stores online but they can price match and Will was able to tell me that one set I was looking at , he couldn’t price match that one . We ordered another set so we will see how it goes for delivery .

Very friendly and helpful staff. Was in and out with everything I needed in 20 minutes.

I had a real good experience shopping at Ashley's today my clerk was Taco and he was super helpful ,and polite.

Professional, personable service. Patient with me while I took time to try out the recliners. Very knowledgeable about the differences in the chairs.

Easy to work with and listened to what we wanted. Delivered promptly. We will definitely use Ashley again.

Great store with tons of quality options for furniture, high end mattresses and etc. Nick helped my wife and I find exactly what we were looking for and then some. Will definitely be a return customer for years to come.

I wish they would have explained more about the process. It was my 1st time buying furniture. I wish they would have explained very clearly that once the furniture is delivered to the house that you cannot exchange or return it. In the store, I understood the lady helping me say that I had 30 days to return or exchange it. Also wished they would have told me to make sure on the size and color of the furniture to make sure it would fit and would match what we had already.

Salesperson was not attentive to our specific request for product and showed us a variety of products that we’re not on our criteria. He was friendly, but not a very good sales person.

My experience with Ashley is much much better than Rooms to go.

It was a very positive experience .

SWINDLED, SCAMMED, FRAUDED, CHEATED and LIED TOO! I went to Ashley Furniture in 10/20/23 against my husband's advice, because he warned me they would "Screw me over". I went there to buy a SOFA, only a SOFA, to replace the Party time Sofa we once had, which was recalled and Ashley Furniture also refused to replace. Unfortunately on this day I was victimized by a true Snake of a Salesman Josh Palmieri. I decided on the Backtrack Dual powered Sofa, he then offered me a great deal to also purchase the recliner. Mind you I didn't see the proverbial knife pointed at my back at that moment. We agreed on a price, he actually SHOOK my hand and smiled at me, with what I thought was genuine customer service, at that moment. Little didn't know this is where his ethics got thrown out the door. We went to the sales counter, he handed me the paper work pointing to where I needed to sign his copies. To my neglect, I trusted him, mistake #1. On 10/25 the order arrived at my house, when the delivery people began to unbox, I noticed it was a love seat, NOT the sofa. The delivery people said, oh no problem, just sign here that this has been delivered, then call this number and they will get it exchanged for you. 1-866-787-7930. Mistake #2 So I called the number and they stated the Store would have to correct it. I found my paperwork and saw that it said a LOVE SEAT not a Sofa. (KNIFE IN THE BACK ENTERED) I then called Josh immediately and ask why he had entered a loveseat, being that I NEVER was interested in a love seat, I had never looked at a loveseat nor did I inquire about a love seat. He then told me he would submit an email to get it corrected. Needless to say I never heard from him again. After countless calls to the store, and speaking to the GM Solomon Sutton, I was told, sorry all sales are final and there is no return policy, and that he had to support his salesmen. UNBELIEVABLE. What I have learned from this is JOSH PALMIERI , consciously, knowingly, and willingly sold me a sofa and recliner, but intentionally entered a loveseat into the system knowing I wouldn't check his work because I had already thanked him for restoring my faith in Ashley furniture. MISTAKE #3. My advice to you is stay clear of this Ashley store and specially stay clear of the SHADY UNETHICAL Josh Palmieri. We are now stuck with an uncomfortable love seat that we never considered, nor wanted.

We were under pressure to completely furnish our beach condo. The Ashley consultant who assisted us was great-- he patiently directed us to the selections we needed according to the specifications we had, without the pushy sales pressure. We were also very happy with the quality and price-point overall.

(Translated by Google) Excellent service. Delivery at the agreed time, super product 👍🏻., (Original) Excelente servicio. La entrega ala hora acordada, el producto súper 👍🏻.,

Had the best furniture buying experience ever Will was great at assisting us with our new sofa needs and filling our home with essential pieces to feel comfy

Sales Rep. Ms. Garza was do very helpful. I told her what I was looking for and she directed me to several models and discussing their differences, without being overbearing. There was such a rich array of choices. I loved 😍 ♥️ the selections available.

Great service, perfect delivery

Great experience

Very kind and attentive.

SWINDLED, SCAMMED, FRAUDED, CHEATED and LIED TOO! I went to Ashley Furniture in 10/20/23 against my husband's advice, because he warned me they would "Screw me over". I went there to buy a SOFA, only a SOFA, to replace the Party time Sofa we once had, which was recalled and Ashley Furniture also refused to replace. Unfortunately on this day I was victimized by a true Snake of a Salesman Josh Palmieri. I decided on the Backtrack Dual powered Sofa, he then offered me a great deal to also purchase the recliner. Mind you I didn't see the proverbial knife pointed at my back at that moment. We agreed on a price, he actually SHOOK my hand and smiled at me, with what I thought was genuine customer service, at that moment. Little didn't know this is where his ethics got thrown out the door. We went to the sales counter, he handed me the paper work pointing to where I needed to sign his copies. To my neglect, I trusted him, mistake 1.On 10/25 the order arrived at my house, when the delivery people began to unbox, I noticed it was a love seat, NOT the sofa. The delivery people said, oh no problem, just sign here that this has been delivered, then call this number and they will get it exchanged for you. 1-866-787-7930. Mistake 2 So I called the number and they stated the Store would have to correct it. I found my paperwork and saw that it said a LOVE SEAT not a Sofa. (KNIFE IN THE BACK ENTERED) I then called Josh immediately and ask why he had entered a loveseat, being that I NEVER was interested in a love seat, I had never looked at a loveseat nor did I inquire about a love seat. He then told me he would submit an email to get it corrected. Needless to say I never heard from him again. After countless calls to the store, and speaking to the GM Solomon Sutton, I was told, sorry all sales are final and there is no return policy, and that he had to support his salesmen. UNBELIEVABLE. What I have learned from this is JOSH PALMIERI , consciously, knowingly, and willingly sold me a sofa and recliner, but intentionally entered a loveseat into the system knowing I wouldn't check his work because I had already thanked him for restoring my faith in Ashley furniture. MISTAKE 3. My advice to you is stay clear of this Ashley store and specially stay clear of the SHADY UNETHICAL poor excuse for human being Josh Palmieri. We are now stuck with an uncomfortable love seat that we never considered, nor wanted.

We have had nothing but a terrible experience with Ashley furniture. My boyfriend and I went in to purchase a sectional, once we decided on an overpriced piece of furniture we began the checkout process which took over an hour and a half. After coming home we decided we no longer wanted to purchase the sectional due to our negative experience in store. I called 3 days in a row to cancel our order to which the sales associate confirmed he had cancelled the order. Today, we get a confirmation text trying to schedule our couch delivery, so the order was never cancelled as I was previously told. I will NEVER be doing business with Ashley Furniture again. 0/10 Stars

Quick and friendly service provided by Taco. They were very knowledgeable about what Ashley has to offer - and helped us find the best furniture to suit our style and our budget. I recommend checking out the SP Meadows location next time you are looking for new furniture.

Apart from the date of delivery not being sooner, everything else was good.

Salesman Kaoss was very nice and helpful throughout the whole process of our sale!

I give my experience with Jay Garcia at Ashley’s furniture store 10/26/23 5 STARS! He was excellent! I went in to buy a dining table with chairs and came out in addition to that with a bedroom set, lamp and end tables for living room. He was polite and patient. He was honest and gave me a lot of suggestions . He explained everything and made sure I understood. He truly is an Asset to the store. Marva Jones

Staff was great from the mo.ent I walked in. Nick did an amazing job explaining everything as well as making great recommendations.

Fast efficient and super easy. Delivered in no time.

👍👍👍👍👍

Cody is the best!!

We had a great experience. Taco is definitely a great salesman and took care of us!

Love the experience , the salesman was very professional and very knowledgeable , very happy this time with my experience! Will is my go too guy @Ashley Furniture store !

Sales person was nice but I bought a TV stand on clearance but was not told about a hole on the top. When I picked it up I was given a dolly and with no assistance had to go to the back of the store, take the 6 vases off and put on the floor, then take the TV stand off of the TV stand it was on top of (which is why I didn't see the hole when I purchased it). I didn't mention it to anyone, just pushed the dolly outside and put it in my car then took the dolly inside and left it there. Was just bad service after the purchase but not being told about the hole and having to take a heavy TV stand off another one is bad customer service and a liability for the store.

I am VERY frustrated! We purchased a couch and love seat from Ashley furniture in Pflugerville. When they were delivered, the loveseat was damaged. It took MONTHS to get someone to just look at it, then they sent us cushions in the mail. I called them asking why they sent cushions, they then had someone else come out to look at the damage again. Then they scheduled a delivery for a new loveseat. The entire process took about 6 months! During all of this, our couch broke from just one person sitting on it. So, we had to go through this entire process again. That was almost 6 months ago!! We still to this day do not have furniture to sit on! I will NEVER order from this company ever again. You can’t even reach anyone via phone. When you call, all u get is someone saying they will send someone out. There is NOBODY to talk to about these issues! If only I had read all of the previous reviews, I may not have ordered through Ashley furniture because it seems apparent, this is a common thing with them.

Taco helped with all our questions. Great experience

Kylle was extremely helpful. The sofa I got wasn't available in store, but he showed me several options that were close so I could get the best idea of what I was purchasing. Great service & explanation of everything.

Luis and Fernando were great! Loved the service.

Taco was amazing! He was attentive to our every need and patient with our indecisiveness. We are grateful he got us in and out the door quickly even with us furnishing multiple rooms!! We will shop at Ashley Furniture again but only if Taco is our sales expert!

Cody was Amazing!!! He listened and really found me what I came in to shop for

The sales associate was very helpful and patient; he provided me with information about the workmanship and warranty for the item I was considering to purchase.

The sales reps were alert and attending my concerns to find a recliner I was looking for.

We always buy from Ashley and they never disappoint!

The store has good selections and I had a great sales guy named taco. I know, how could he be bad with a name like taco? Very good at his job, no pressure, phenomenal salesman.

Avoid this place at all costs unless you want to be stressed out while shopping for furniture. After walking into the store, a young male associate approached me. I very politely told him 3 times that I wasn’t interested in chatting and just wanted to look without being bothered. I keep trying to walk away from him, but he WOULD NOT STOP pestering/following me. This wasn’t even a hard sell; felt like borderline harassment by someone who can’t handle customer rejection professionally. I don’t understand the sales tactic of trying to make customers angry while they shop. We ended up in a small exchange of words as I set my boundaries once again; he then tries to gaslight me by telling me I can leave the store **shaking my head** Long story short: there are so many better places to furniture shop where the associates will respect your boundaries.

Addy was gave us great customer service and a great buying experience. Ok

Customer friendly.

Nicolás has been very patient, we are people with little time in the country and we do not speak English much and he patiently assisted us and explained everything with the use of the translator. Thank you so much.

(Translated by Google) Everything excellent, 3l treatment from the employee with great disposition, as I said, everything excellent (Original) Todo excelente, 3l trato del empleado con mucha disposición como dije todo excelente

The gentleman that helped me was awesome! He let me know about all the discounts and tried to help me every way he could. Also every piece of furniture that I ordered will be delivered on the date that I need it.

Purchased a queen foot board, queen headboard, TWO (2) three drawer night stand, queen rails and a dress and white glove service. Received a queen foot board, queen headboard, ONE (1) three drawer night stand, queen rails and a dress and white glove service. Store made new invoices with different prices, will not refund me for missing three drawer night stand. Sales person - Suelai Garza.

Great products. Great service. Great deal.

I would never get anything from Ashley.I cancel my order & they told the finance company that I had the furniture it took about a year and a half for them to realize I didn’t get any furniture from Ashley‘s. Make sure when you cancel your order to get some kind of initials or signature because they can provide it like I did, they had too many excuses from the beginning why my order wasn’t delivered after I cancel I restarted receiving phone calls where I financed the furniture. Wish I don’t blame them. Ashley’s told them they delivered and I was being charge over $5000 be careful.

The ladies helping me were AMAZING!!!! Addy and Liona went over and above making my experience PERFECT. I WILL NEVER FORGET them and will continue to thank them for years to come.

Easy relaxing and professional salesperson. Leanne did an excellent job! quaulity furniture at affordable prices.Thank You

Will was amazing. He helped me pick out a recliner within budget and was super informative. I will definitely contact him again for my next purchase. I love Ashley furniture. Great quality.

Sales person was helpful, motivated and friendly. Nice combination

We went to the Ashley store in Austin. It was clean and organised. We got great discounts and the service was fantastic! Addie did a great job at hosting, guiding us through the purchase, getting us good deals and was very patient about listening to our needs. The financing options helped us buy everything we wanted and more! The home decor stuff was beautiful! We will surely be back very soon!

Absolutely the worst customer service. They're all nice and tell you what you want to hear. Once they get the order they could care less about you. This store is the worst. You've been warned.

Tried to buy a bed. First they didn’t know that it needed a box spring. Had to tell them. Then when promised delivery got changed with the excuse of “we got confused about address. It didn’t match buyer”. Tells me “our policy is they have to match”. Never bothered calling. Never texted. Had all contacts info. Red flags to ne. Service will not get better. Don’t recommend

Had a great experience shopping here for furniture for our living room. The staff were friendly and the purchase and delivery process were very easy! I highly recommend this place if you need new furniture for your living space.

Very easy to work with, professional and courteous.

Great experience with Cody and wonderful selection.

Great service. The sales team was extremely nice and helpful. Products were very reasonably priced too. Would definitely come again soon

(Translated by Google) Very friendly, very good service (Original) Muy amables muy buen servicio

We had a pleasant experience without pushy salesmen. Cody, the young man that helped us, was very polite and helpful in making our purchase. Would recommend this store over others that have what seem like cars salesmen whom bombard you the moment you walk in the door.

Will Croissant was a great salesman who listened to my needs and showed me all available products. He was professional and friendly. I will be back to this store for my next purchase.

Nice clean store and good layout. Salesman is not over pushy. Good place to shop for home furnishings

Literally only getting one star because I have no choice. If I could choose ZERO stars I absolutely would with no hesitation. Ashley's furniture store is only here to take your money and never help when you need. Customer Service and everyone here SUCKS! My bed has literally been in pieces for over 7 days no now one can tell me when my parts will be here! My bed was delivered to me without all the hardware and apparently it is now my fault and I'm supposed to wait because the parts are back ordered . At this point I don't even want the furniture.

I really enjoyed working with the salesman named Cory. He was very knowledgeable and honest and patient. I had a great experience at Ashley is the.

Josh was great!

Will Croissant sold me the Francesca love seat and the damage protection plan with a relaxed and friendly approach.

Had an amazing experience there. Luis was professional, kind and very knowledgeable and helpful in helping me make my decision on a sofa. I’ll definitely be coming back.

Very knowledgeable courteous salesman not pushing lol 😆 great service, looking out for us in savings 😀

The salesperson (addy) she was so cute and lovely I want to buy from her again

Absolutely the worst furniture store. If you want late deliveries and horrible customer service this is the place to go. By far the worst company.

0 stars worst experience ever furniture is still in pieces in our house because they didn't have the hardware to build it and Just left and never came back. So I'm paying for furniture that is not usable and paying for delivery and Set up that was never completed this place is a joke never use them if at all possible. Order number 205A928296.

Cancelled our order two days before the delivery date because the item was ‘out of stock’ but was still available to purchase through the site.

Staff was friendly informative and didn’t try to push a sale. Expecting a quick delivery

I am extremely disappointed in the quality and service we received. On 8/24/23 we paid $3,000 for a table only to find out it was delivered broken. Because I had just signed the iPad the driver had he said it’s mine and no refunds. So the driver left. When we called they said it could be a week for someone to come look at the broken table. I will never buy from this place again. I hope management makes things right. I have called numerous times and got nowhere.

Edy Taco was splendid. He took his time with me and was very professional. I will definitely come back and ask for him!

Really enjoyed my time at Ashley homestore. Will Croissant was extremly helpful and patient with me. He walked around the store and showed me every single option that they offered. I will definitely be back to shop with them. Thank you for a pleasant shopping experience 😊

Ashley was our first stop to specifically shop for mattresses. We started at Ashley based on recommendations from family and friends. "Taco" and Josh were really great! They listened to our wants/needs, answered our questions, provided comparisons, and didn't make us feel pressured at any point. Josh's extensive knowledge of mattresses and pillows is quite impressive. So much so that after going over the things we wanted and Josh providing us with all the information we needed, we decided to look no further and purchased on the spot! We are now anxiously awaiting our delivery. We highly recommend visiting Taco and Josh at Ashley in Southpark Meadows if you're shopping for new bedding! Thanks guys!!

Worst customer service ever!! I bought a queen bed frame on July 29th with delivery August 1st. I received bed frame but no slats for the bed so unusable. Talked to customer service that day and "best" they could do was order parts to come to my house in 7-10 business days then I could call them back and set up appointment for technician to come and finish installation. After ten business days with nothing showing up I called to check on the parts. Nothing showed having been sent! Nothing enroute! After much talking they finally agreed to send pieces needed from their warehouse. I asked several times if they had all the different parts that was needed, that I had sent them pictures of. that was missing and they said yes. Today August 19th I finally had delivery of parts that 3rd party company put together on my bed frame. Still missing two parts! Unable to use drawers in footboard. Talked to "customer service " again. Now have to wait at least two to 3 weeks for missing parts. "Best they can do". Paid $100 for "white glove delivery". Worst company ever!

Fine salesman. Not pushy but informative.

Great customer service and we got a great deal.

Fantastic group of sales staff espcially Lianne and store manager Luis was a delight... to work with... great ..easy furniture buy experience...

I went in already having a good idea of what i wanted and was able to get competent feedback regarding my purchase. Will was professional and knowledgable and not pushy at all even when he did his due dilligence to try to sell me something extra. Will certainly consider ashley store for my future furnishing/decor needs

Excellent job. He was very easy to work with

(Translated by Google) Very good place, excellent service, fabulous prices... and a calm and friendly atmosphere👍 (Original) Muy buen lugar el servicio excelente los precios fabulosos.. y un ambiente tranquilo y amigable👍

Nic and his team made everything I asked for happen. I couldn't of found a better furniture store to go to when moving to Texas. Quality is great price is better and their team will be sure to fulfill all your needs and some. When i buy a house I know where i'll be buying my furniture. Thank you Nic and your team! Cheers

Yesterday I had a couch delivered which had stains all over it and a massive black mark/mold on the back. As this is a new couch, I feel it's only fair I should get a replacement, however Ashley seems to be doing everything it can to avoid this. I want a what I paid for, which is a new couch, not a damaged or refurbished couch. I feel that the after sales support I am getting is non-existent now that they have my money and have sent me a damaged product. I'd be happy to remove this review if I could get the proper support and response on this. All I want is what I paid for. Not excuses and lack of communication. EDIT: They offered to replace my couch. New couch is 10000% better than the old one. Great support. Thank you! Updated to 5 stars!

Nick, did a great job of showing us options and arranging for the furniture to be delivered to different location outside of Texas. Overall the process went smoothly. All we are waiting on is the delivery scheduled next month.

Had a great time picking out a new dining room table. Everything was handled with knowledge and care. We will definitely be back for more.

Salesman was very helpful!

Outstanding service from Liane! I explained to her what I was looking for and she found it for me.

My experience with customer service today exceptional. The time and attention to detail was very rewarding. Liane Gonzales, has to be one of your top sales reps and represent the quality of products of your company well. I will encourage family and friends to seek your stores.

Customer service was good and selection for pricing was reasonable.

The experience was great when they were selling me 7 grand of furniture but now there’s an issue and no one wants to help. I even told them I made the mistake on ordering the wrong size bed frame. The so called “manager” Josh told me to handle it with the salesman. Couldn’t get him on the phone. Called Josh back again and he told me to handle it with the wherehouse which I new was wrong but I humored him. They said I have to take it up with the store. I just want the correct size and I’ll pay for whatever it takes. What the hell happened to customer service industries the last 5 years? Called for another manager and was told their a little busy so still waiting

I walked in and found a table. I was left alone to decide which was peaceful. I thank them for having a chill experience.

everything went smoothly from purchase to delivery

Excellent selection and service

They are more than sales reps. They are friendly, knowledgable, and always get me what i need. Josh was fantastic today at helping me with a bed. I’ll be back for those pillows Josh!

I'd give zero stars if possible. Bought 2 recliners. Received prompts all week that they would be delivered later that week. Day of delivery comes and get both text messages and emails giving us the time window for delivery and that our order is the 8th of the day. We attempt to track the delivery through the link but it wasn't working. 10 minutes before the end of the delivery window we called to check on it. First they told us that despite the texts and emails they had nothing scheduled for us and that they had our delivery for 5 days later. Then they come back and our chairs were discontinued and to go I to the store. We asked to speak to our sales person and a manager. The sales person said he can't do anything and to pick new chairs. By the way... the discontinued chair was still on the floor able to be sold. A manager never approached us at all. We went ahead and had them refund our purchase and took our business elsewhere. This was horrible service and we have bought from them several times in the past. We will not be back. Seriously, your manager can't come speak with us? Your delivery team can't give proper updates or even know that the chairs were not on the truck for you to constantly send updates that it was out for delivery. Horrible service.

We were greeted by Cody at the door. He enquired about what we were looking for, told us where to start our search and never intruded in our search but was nearby if we had a question. The item we were looking for was not in the store but that didn’t stop him from locating it online and getting it ordered for us. We were in and out hassle free in less than an hour.

They have a nice, large showroom with lots of options. Josh was able to help us order a table we found online that wasn’t in the store, with a price match discount from a different store, we really appreciated the help we received.

Good very helpful staff

Absolute nightmare. Purchased new bedroom set just before the 4th. Delivery delayed twice. Then shows up damaged after waiting all day. Now now willing to work with me on a new delivery time. Go somewhere else.....

Walked out happy with the purchase of us getting the look and feel of what we were looking for, Thank you so much

I do not recommend that anyone get furniture from Ashley HomeStore. If I could give 0 stars I would. The service was absolutely horrendous. Once the sale is over, they don't want anything to do with you. I purchased a bedroom set and it was delivered in May. It is now August and I've had to call and go to the store on multiple occasions to get assistance with the vanity and chest. When trying to speak to the supervisor he also tossed me to the side and said "it wasn't his department. " No one answers the phone. When you go by there, everyone is really just worthless. No one cares and no one is in charge or has a clue to what is going on. Do yourself a favor and stay clear of this place. You've been warned by multiple people according to the reviews.

Sales person was helpful in showing options. Bad part was that we were given inflated price and a big discount which ended up being similar to the price they are selling the furniture on internet without any discount. They should be more transparent about their pricing and not try to mislead customers. Please research price on their website before going to their shop.

The customer service was great. Very helpful and patient as we tried to make decisions. Even helped us with design ideas which was much appreciated.

Don’t purchase anything from this store!! They don’t need your business. At least that’s what they told my daughter when she went in this morning to purchase a mattress. All my daughter asked was if that was the best price they had to offer and the young man said he didn’t need to sell her a mattress today. They are extremely rude!

(Translated by Google) Miss Adilene was very kind and patient and helped me in everything, thanks, very good service. (Original) La señorita Adilene fue muy amable y paciente y me hayudo en todo, gracias muy buen servicio.

Will was very helpful and we found what we needed. They did knock a little off the price so I felt I made a deal.

Great customer service & easy shopping!

Never been there

I am highly disappointed! I ordered and fully paid for my bedroom furniture 6 weeks ago and still nothing! Not even a call to update me. I called for an update myself and possibly 2 more weeks!! The time frame given to me was 2-4weeks. First and last time shopping at Ashley Furniture store. I just want my furniture so I can be done with this place!

(Translated by Google) There is a worker with the last name taco, he is on another level, he is very friendly and has that sauce that convinces you and gives a great sale. The store is very beautiful and has everything (Original) Hay un trabajador apellido taco es otro nivel atiende muy amable y tiene esa salsa de convencerte y dar un una venta genial la tienda es muy hermosa y tiene de todo

Nic was a pleasure to work with, he was very knowledgeable on the furniture and provided great insight into additional things to consider when buying living room furniture. I appreciate his dedication and would highly recommend his expertise while in the store!

I really enjoyed my experience at Ashley. I was met at the door and they had what I was looking for in stock. I was able to order exactly what I was looking for on the spot and I can’t wait for it to come in! Great customer service

Luis Urquiza is so knowledgeable about mattresses. Extremely helpful with purchasing the perfect one.

Sales people are decent. But couch was delivered damaged in multiple places. Store could not help. Customer service took two and a half weeks to address issue despite reporting it immediately. They tried to send a technician out to fix a broken frame. Finally, Replacement piece delivered damaged again. Still haven’t addressed initial tears on the other half of the originally delivered couch. Customer service is absolutely horrible- at first telling us “Too bad, its final purchase (never tried to return it, but also was never told that in store!!! was only told clearance rug was final sale so i take back the sales people being decent) and you signed it as delivered”. Then tried to open up a claim against our warranty, which of course would have guaranteed no store credit returned to us if we otherwise never needed it. (like ill be sooo thrilled to use that credit) Its next to impossible to speak to someone that can use critical thinking to solve the problem and they immediately blame the customer. Oh yea, and dont get me started on these disgustingly cheap plastic hollow legs that are more like college bed risers than any decent furniture. And how cheap this upholstery fabric must be to have ripped in three spots in transit while packaged. This is now the third time we will swear off Ashley. Shame on us for trusting them again. ZERO stars EDIT- see!!! customer service response on here is even awful- this isnt a protection plan issue you delivered damaged couches TWICE!!!

Experience with Taco was great. He is a credit to your organization. Provided excellent, professional and courteous customer service.

I recently had the misfortune of dealing with Ashly, and I must express my extreme dissatisfaction with their services. My experience with this company was nothing short of a nightmare. From the delayed delivery to the poor quality of their furniture, and the dismissive customer service, Ashly failed to meet even the most basic expectations.Ashly failed to deliver my order on time, despite having a scheduled delivery slot. To add insult to injury, when I reached out to inquire about the delay, I was shocked to learn that my order had been scheduled for pick up instead of delivery. This was particularly frustrating as I had specifically paid for delivery services. The disappointment continued when I finally received the furniture from Ashly. The quality was subpar, to say the least. Unfortunately, Ashly's customer service was equally abysmal. When I expressed my dissatisfaction with the delivery mishap and the poor quality of their furniture, their response was dismissive. They acknowledged having service issues but only regarding delivery problems, completely neglecting the concerns about the product itself. This lack of accountability and disregard for customer satisfaction was truly disheartening. Based on my harrowing experience, I strongly advise against patronizing Ashly. If you value your time, money, and overall satisfaction, it's in your best interest to steer clear of this company. Ashly's service is plagued with problems, their furniture lacks quality, and their customer service is incredibly disappointing. Furthermore, it's worth mentioning that Ashly refused to assemble my table that was delivered!!!

Sales staff (Will) was very helpful and knowledgeable.

Lies! So many lies! Coercion, deceit, misleading, non caring. That's why I am NOT paying their FORCED UPON ME Synchrony account. I went to the BBB and all they wanted to do to make up for their shortcomings was to refund the delivery charge. Their freaking deliverymen FORGED my signature.

I came here to find a couch on my lunch break and had the pleasure of working with Nic, he made everything so quick and easy for me! He was very professional and patient as I went back n forth between couches. 1000% would recommend Nic and this Ashley furniture location.

Good costumer Service, easy and fast!

Sale lady was very nice and helpful

I enjoy my experience with the quick service from Luis! He was on point and very helpful. I am satisfied with my purchase. Thank you!

(Translated by Google) excellent attention (Original) excelente atencion

Went in to buy a couch, walked out with nothing. Super sketch, no clarity on anything. Prices don’t seem to match online prices. Kept talking about what I saved, passively ignored direct responses. Incorrect quotes. Spent $6k and waiting for delivery. Hoping for the best, letting go of expectations. Pray for me. Update: Delivery came in 3 different dates. Total of 11 hours waiting for delivery people to show up. 3+ hours as they set up “white glove service”, 2 items not assembled and full mattress to go with queen frame. No accountability. Still waiting on lamps over 3 months. Just avoid this place.

First of all, I was very appreciative that the sales people gave me time to try the furniture out before they were pressuring me into something. I feel that I was well-informed about each piece I asked about! And would definitely come back again for future business.

Great customer service. Taco was great to work with!

This was my first time buying my very own furniture and Josh made my experience a 10/10!!! He was so helpful, kind, personable and really helped me find the best stuff for my new place!!! If you want to have a great experience, go see Josh P!!! ✨

Friendly people thank you

(Translated by Google) very friendly staff (Original) Personal muy amable

I worked with James (Jimmy) when buying a mattress and it was a great process. He was very helpful and informative and even when we expressed our concerns with budget he was very helpful to show us what was in our price range instead of trying to push us to spend more. Very great experience and I’m excited to get my new mattress.

Excellent customer service! Great selection!

Do not buy from this store, or company. They do not provide any support if your order arrives defective. I've been waiting a month to be able to get service done for a defective sofa and still cannot get in contact with support. They will give you several different phone numbers but none of them are helpful. Their support number just leads to people who tell you their system is down (but have been saying the same thing for 3 weeks). Imagine trying to get support for warranty, it would be a nightmare.

Thank y’all so much I really appreciate it y’all helped us out so much y’all are awesome I give y’all a 10 of 10 thanks again

Recliner form Ashley locks in Recliner position from the time it was delivered. Ashley will not answer phone calls. After 2 weeks, I put a bad review on goggle maps. This caused Ashley to contact me via text within 24 hours. Information was swapped, and I was promised a repair person would be sent to fix the chair. 3 months have passed and nothing has been done yet . Thay still will not return phone calls. Tom Akinit has been over a year with no help from Ashley. I can't recommend Ashley to anyone. They respect Cash, and Credit purchases but Never the customer. Sails without service is their mottos. Tom Akin

Wonderful service

Absolute worse experience I’ve ever had. My order was supposed to be delivered on the 1st. Delivery got cancelled and I didn’t receive a proper notice. Called customer service they said “well we gave you a call”. They called once and I did miss it but no voicemail and they didn’t try to call back. When I told customer service this and what they could do they could do for me they could give no status, no date, NOTHING. Best they could do was a $70 gift card that couldn’t be used for the current order which in reality is going to cost me more money because nothing there worth buying is $70. THE BEST PART IS WHEN I SAID I NEED A DATE THEY SAID SORRY CANT HELP YOU. I mention how ridiculous this is and they hung up. Love that. I am now having to wait. It’s the 14th and I call back to see if they have an update. Tried calling the store on the 13th no answer. Now the 14th, no answer. Tried going online to check the status and says my order number doesn’t exist. And when you click on the help me with my order number it brings you to the Summer Savings page. Exactly what I need. To order another item and to not know what’s going on with it. Called customer service and said they are unable to look into my order since it was in store and I’d have to call the store. BUT WAIT THERES MORE. CUSTOMER SERVICE TELLS ME MY STORES PHONE LINES ARE DOWN AND THEY’RE UNABLE TO TAKE CALLS. So basically no way of looking into my order. Thank you so much Ashley Furniture love that I have no way of checking on my order worth thousands of dollars. Never shopping here again.

I purchased on sofa on 05/27/2023. The total cost was $1,255.68. I was relocating to another state and decided to cancel the order. I called on Monday 05/29/2023 to canceled the order. I called multiple times and spoke with multiple people. The refund was supposed to be issued 10 days after the order was canceled but that's not the case. I started back calling last week on Monday, June 5th up until today June 12th and the systems are still supposed to be down. I'm being told they can't look up any orders or check to make sure my order was canceled. Non one knows when the system will be back up and running. It doesn't make sense that the system has been down for a week.

I went to the Ashley Furniture at South Park Meadows on June 5th to purchase a sofa and love seat. The WiFi was down or so I was told. So my order could not be sent in. I went back on June 9th and a manager told me that the WiFi was down nationwide at all the Ashley stores, so again my order could not be submitted. Customer service is a big zero. As of now I have no idea when my order will be submitted and how long it will take to get my Furniture. I will never go back to Ashley Furniture after I get my furniture.

My girlfriend and I recently purchased a new bedroom set from Javie. He was super helpful and he worked with us to get the bedroom set we wanted for a price we could afford. Most importantly, he made us feel like we were in good hands without any pressure to purchase. We will return as we look to decorate the rest of our new home.

walked in the store and paid for 4 barstools. I get delivery notice that they are delayed, sure no problem. Then only 2 show up. And I get a message that they left 1 stool out??? No way to call or talk to anyone. Will they go through all the trouble to send just 1 missing stool...or will they catch it and send both...hopefully I find out soon. Delivery guys were great though!

Giving you all -00000 stars we found some furniture we wouldLike to order but your "customer service line is closed!!!!!" It is 12pm EST so your store should be open -- no one answering sales, delivery or general customer service line! This is awful if you are not open for business you should take down your website! When is your normal business hours????

Myself and My Husband purchased this oversize chair which was delivered June 3,2023 and it suppose to be real LeatherSale person Amit Lies. And we Are Paying For coverage but Noone is answering phone on june5,2023

Ashley furniture home

Overall great experience. No one was too pushy or overbearing while I was looking around for a bedroom set but would still check in to see if I had any questions. Satisfied with the purchase process and customer service received.

Worst customer service ever. Ordered a lamp 2 months ago and it still hasn’t arrived. When I initially bought the lamp they told me they didn’t have it in stock and it would come via fedex at a later date, 6 weeks went by I got 2 automated messages telling my order would I arrive in a 3 hour window but never got anything. Keep having to go out of my way to figure out when my stuff will arrive and keep getting told different dates. Automated message tells me the 31st, lady calls me and tells me the 1st, and when call customer support they say it will arrive in 2 weeks. They have no idea what they’re doing do not but from here

Edy is super friendly and helpful he went out of his way to make sure we got exactly what we wanted. I won’t hesitate to go back to him when I’m in the market again

James Clark was awesome in helping us pick out a new bed for our primary bedroom! :) loved how he had balloons to help keep my overactive 4.5 year old occupied while we shopped/finalized our purchase.

(Translated by Google) THAT (Original) NA

Awesome

Will was absolutely phenomenal in helping my husband and I find furniture. I would definitely recommend my family and friends. Wonderful customer service from almost everyone. Thank you Will.

Suelai Garza is awesome and very knowledgeable. She goes the extra mile for her customers.

Good

Went in there searching for a recliner for Mother ,and everyone was helpful. She decided to buy one. They won her business.

This was a wonderful shopping experience! I received exceptional customer service from Taco as well as great pricing. Taco did an excellent job of explaining everything with no pressure applied.

Great service.

Friendly and professional staff! Got a great deal

The experience was amazing ONLY b/c of the sales person. Cody Gray was hands down the best salesman I’ve experienced in years. He listened to our needs, extremely personable, professional, humble and kind. Was just looking, but he sealed the deal. Cody should be acknowledged for being an amazing employee!!!!

Very helpful young man, systems were very slow so the finance piece was very time consuming

Cody was Amazing and Very Informative. He stayed engaged through the entire transaction and made sure that we were taken care of and satisfied with our Purchase! A Really Great Experience!

Thank you for a great experience!

Great customer service, great deals and a large selection to choose from.

Never buy from Ashley and never have their team assemble the furniture. They put together a table and forgot parts to it, left a mess, left random screws and washers around the house. When I contacted customer service for help, they were not helpful at all. I had to wait a month and a half for my missing parts to be shipped, only for them to be shipped to the wrong address. They won’t replace the missing parts now.

The service I have received doesn't deserve 1 star! I went in-store back in March to buy a lift table for living room, paid in full & waited til my delivery date. Table was delivered severely damaged and I called "customer service" and arranged a redelivery. Redelivery took place approx 2 wks later but they brought me wrong table! I refused and called "customer service" bk. I ended up canceling order and refund was to take place 7-10 business days. Here it is 5/19/2023 & still no refund has been made by Ashley Furniture but they have thier furniture bc I returned it. I've called customer service several times and get nowhere, been told no ticket was made for refund and new refund date is 6/2...something tells me that won't happen! For this furniture store to claim they are the largest, they make it extremely difficult to contact anyone who can actually help, you get less than quality service and I will never refer anyone nor will I ever do business with Ashley furniturwhatsoever! STAY AWAY FROM HERE UNLESS YOU WANT A HUGE HEADACHE!!

Extremely dissatisfied!! We picked up our sectional from the warehouse in New Braunfels. Our purchase was initially made at the Ashely Southpark location in Austin, TX. As we began to set up our sectional in our home, we realized we were given the correct model but the wrong configuration. Apparently there is major confusion from the sales team to customer service and the warehouse as to how to order the correct “arm”. My salesman, Nick says to face the sofa when making the decision to choose and the warehouse says that you should be sitting down to select the correct “arm” side of the sectional! We have been bounced from back and forth to try and remedy the problem but we are currently forced to be at the mercy of an “approval email” for the exchange according to the operations manager, Barbara at Southpark meadows location. The warehouse in New Braunfels is eager to assist the exchange but can’t make a move until Barbara says it’s okay to exchange it. This was clearly an error of some sort on y’alls end, we are having a hard time accepting there is nobody available in either location with the authority to correct this extremely disappointing and inconvenient situation. My experience with Ashley’s furniture proves that you are treated like a number and they offer inadequate training to their employees. Not only has this problem not been resolved an entire workday later but we are forced to be on day 3 tomorrow of interrupting another workday of ours trying to correct what should have been a simple fix. Meanwhile I am not allowing my children to sit in our living room to protect this useless $2000.00 couch we should have never been given. I’m glad I waited to complete this review instead of doing it when I received the text just a few hours after leaving the showroom, on day one. Yelp, will be my next review if I continue to be ignored. Please fix this Ashley’s furniture people!

I canceled my order. I was not allowed to remove the $1,399.00 protection plan so I canceled the entire $8,000+ order. 🤷‍♂️

Very professional and knowledgeable sales representative. I explained my criteria and he knew the inventory to show me which pieces met my needs. I purchased one of the choices and pleased with the selection.

(Translated by Google) Diego Rodriguez excellent attention (Original) Diego Rodriguez excelente atencion

James Clark gave us a five star service. He took into account our needs and helped us find the perfect couch for us! When we need furniture in the future, we will be reaching back out to James.

Very helpful and friendly sell man and quick service

Very good service 👏

@AshleyHomeStore NEVER buy anything from them. I have had an open issue with broken furniture and 6 months in no resolution. Go to @RoomsToGo for your needs.

Experience at Ashley was wonderful! I give the sales associate a 10+ can’t remember his name but he was kind, patient and really friendly. He had a great attitude walking around the store showing almost everything while answering all our questions.

Would give 0 stars if possible as we are not planning on making purchases at Ashley moving forward. First, we were very clear on the sectional couch layout we wanted to order (literally the same that was on the sales floor), but the couch was ordered incorrectly. When trying to figure out how to get the right couch we were given the run around and told to contact the store we purchased it from. Yet all documented phone numbers emailed and invoiced weren't for the furniture store location. When finding the store phone number online and calling during business hours the call went straight to a voicemail saying they were closed. Second, there is supposed to be a text and/or online way to schedule a delivery, but neither work, which means you still need to call to schedule your delivery. When bringing this up to customer service, they said they were aware of this issue, but yet they did not change the "on hold" message or text notifications that states otherwise. Third, on multiple occasions we called to schedule a delivery because we were notified it was "ready for delivery." After scheduling a date, then would get a notification a day or two later saying "ready for delivery", and they did not have the previous scheduled date noted. We were told by the customer service manager that it could have been a delay caused by damage found when they received it at the warehouse. Then when we asked, "why were we told it was ready to be delivered without them receiving it?" Or "How is it we had to wait for weeks to get the correct couch from an error the salesman made, but if they receive a "damaged couch" they can get a replacement in 2 days?" They could not answer. When spending over $8000, we were thinking we were going to get some sort of re-embursement, and not just told "we are sorry for the error" or "need an error acknowlegment from the salesman in order to process." Seems like money is more important than customer service when it comes to Ashley Furniture Store.

Would give 0 stars if possible as we are not planning on making purchases at Ashley moving forward. First, we were very clear on the sectional couch layout we wanted to order (literally the same that was on the sales floor), but the couch was ordered incorrectly. When trying to figure out how to get the right couch we were given the run around and told to contact the store we purchased it from. Yet all documented phone numbers emailed and invoiced weren't for the furniture store location. When finding the store phone number online and calling during business hours the call went straight to a voicemail saying they were closed. Second, there is supposed to be a text and/or online way to schedule a delivery, but neither work, which means you still need to call to schedule your delivery. When bringing this up to customer service, they said they were aware of this issue, but yet they did not change the "on hold" message or text notifications that states otherwise. Third, on multiple occasions we called to schedule a delivery because we were notified it was "ready for delivery." After scheduling a date, then would get a notification a day or two later saying "ready for delivery", and they did not have the previous scheduled date noted. We were told by the customer service manager that it could have been a delay caused by damage found when they received it at the warehouse. Then when we asked, "why were we told it was ready to be delivered without them receiving it?" Or "How is it we had to wait for weeks to get the correct couch from an error the salesman made, but if they receive a "damaged couch" they can get a replacement in 2 days?" They could not answer. When spending over $8000, we were thinking we were going to get some sort of re-embursement, and not just told "we are sorry for the error" or "need an error acknowlegment from the salesman in order to process." Seems like money is more important than customer service when it comes to Ashley Furniture Store.

I love Ashley furniture stores because the quality is pretty good but also because you can walk in to shop around on your own without having a sales person following around. I appreciate when furniture stores give the customer space to look around and explore on their own. I went to Rooms to Go that same day and the experience was the complete opposite. The amount of sales reps is overwhelming and it feels like you can’t walk around freely without compromise.

Trash company that's trained trash employees. Go somewhere else. ANYWHERE ELSE. They are money hogs who lie through their teeth, pretend anyone but them will do for you. You get the same run around from the next person. When you go to the next then the next then the next person you get tricked into accepting sub standard alternate pieces that are worth less than you paid. Go Anywhere Else.

Jay, sales guy was amazing through the whole process!!

I purchased bedroom furniture at Ashley and worked with James Clark. He was great! He gave me all of the information that I needed and provided me the time needed to make my decisions. There was no pressure and he was a pleasure to work with!

Received Mattress back board, side rails, and foot board. Unfortunately I did not receive the legs that attached to the back board. I’ve been sleeping on the floor for the last 2 weeks. Vary disappointed with Ashley Furniture. First and last time I purchase from them again.

Found what we wanted in a short amount of time, placed order and scheduled the delivery. It is unfortunate that removal of the furniture being replaced is no longer provided thanks to unscrupulous customers who took advantage of the service. Will give this company our business again in the future.

Everyone was so welcoming and helpful. Kyle was great went above and beyond to help us get what we were looking for! Now we wait for delivery and see how that goes

The drivers showed up as scheduled, and conducted themselves very professional. I was very pleased! Thank you Ashley Furniture for prestige quality!

SHOUT OUT TO TACO MAN 🌮..... HIS CUSTOMER SERVICE WAS THE BEST !!! HE'S@ SOUTH PARK MEADOW'S Y'ALL

James was a helpful salesperson who took us directly to what I wanted and gave design tips that helped us feel comfortable with our purchase. However, when we discovered that we were majorly upcharged at the Austin-Southpark Meadows store vs the Ashley online price, we called the sales line at that location and were told by the person that answered the phone "Google works in the store" and he refused to price match, give a discounted refund or even offer an explanation. It was incredibly rude and completely turned us off from ever giving our business to the store again. Additional, we feel a bit swindled due to some promises James said about the furniture that are not true. The coffee table is made of bad material that started splitting with a week. The battery that he said would take months to run out is only taking days to need to be recharged. The sofa recline is loose so it keeps falling and the pieces are separating easily so I am constantly having to put them back together. We called the customer service line through corporate call center and they were able to offer a 10% inconvenience discount so we are grateful for that (though is does not nearly equate to the $3000 difference in price). I am incredibly disappointed in the Ashley store in Southpark Meadows and very bothered by the rude salesperson that took my call today. Our two stars are for James' energy (though dishonest) and Camello at the corporate call center for putting up with my disappointment with class.

We were looking for a new living room, The amount of options in the store were amazing! We had a Spanish speaker help us with with product information and made our shopping experience a great one! This was our first time shopping at the Ashley store and we will return without a doubt!

Josh Palmieri is SO helpful and knowledgeable. He was patient and very accommodating…never pushy…and helped me with different options not only in selections, but also delivery and set up. Josh is top notch! Would highly recommend looking him up to help!!!!

Great customer service and great deals!

William was great and very helpful at the moment to choose a new bed.

Will was great and so very patient.

We were looking for a new couch and Cody was very helpful in finding us the perfect couch for our home. He was not pressuring and worked quickly to set up financing and delivery. Overall a great experience!

Excellent customer service. Very friendly but also to the point making our buying process seamless. Thanks for the help Edy!

Don't pay for them to assemble the furniture. They will rush, leave lose parts behind, angle the furniture so you don't notice the missing parts, rush you to sign off on the furniture and get out. They'll also leave a mess. My dining room table should have shelves but they are missing. I called the delivery guys as soon as they left to come back, they said it didn't come with shelves, they'll have to check with the warehouse. I called their customer service line multiple times only to get hung up on. I don't know where to get these shelves and I'm sure the store will say it's my fault. Will never shop here again.

HORRIBLE customer service. I ordered a sofa two weeks ago. As soon as I placed the order, it asked me to select a delivery day. I did. Once selected, they stated someone would reach out to me to confirm a time. No one called. I called day off, and someone answered the phone, got my information, said my delivery was cancelled, then hung up. I called back, same thing happened except instead of hanging up, they placed me on hold. A random person picked up the phone, I asked to speak to a manager, they put me on hold, and no one ever came back on lol. I called the online help number, and they said the fulfillment center, this place I believe, was not answering the phone to give confirmation of cancellation. I have cancelled this order three times. I have been on the phone with representatives for about 4 hours over the last three days. An agent said “maybe you will get a call and cancellation. We can’t transfer you anywhere and can’t confirm cancellation”. I have never had a WORSE experience with anything or anyone in my life, this is ridiculous. Moral of the story, shop ANYWHERE ELSE.

Our salesperson was a very nice saleswoman, got a discount for us on the internet. Very pleasant experience.

Had a very pleasant visit at Ashley. Our salesman Will was excellent and knowledgeable and answered any questions we had. I will surely go back for any other furniture I will need since I just moved to Austin.

Nicolas helped me out and got me the couch I needed, the info on it, and did it all with a friendly and helpful attitude! Thank you Nicolas!

James was super awesome with helping us out with finding couches for our apartment. From looking up our floor plan to just being a charming guy.

Excellent experience getting a bedroom set and mattress. Ask for James Clark he'll get you set up right

Los muebles están muy bonitos y el personal muy amable

My time with Kyle was great! He was informative and helpful in my purchase selection.

I’ve had my couch for 7 months and it has been broken for 3 months with no repair from Ashley’s outsourced technicians. I have been waiting 3 months for someone to staple mesh into hard wood. They have cancelled on me for 3 months. I would love to return this couch at this point regret this decision so much. Even paid almost $400 for a warranty to ensure things could be fixed efficiently and nothing. Salesman was great, horrible customer service after you purchase.

We recently purchased a dresser with the assistance of the Sales Associate at the Southpark Meadows store, James. James was friendly, knowledgeable and assisted us in setting everything up related to the delivery. It was hassle-free and when we are looking for furniture in the future we will look to Ashley and James for help!

LEO IS A GREAT LISTENER AND HE UNDERSTAND WHAT I WANTED VERY HELPFUL PERSON. TEAM WORK IN THE STORE AND I LOVED EVERY MINUTE OF IT. THANK YOU LEO!!

Troy was amazing. He worked a fantastic deal for us on a beautiful sectional. I can't wait till it gets here!

I had a very good experience shopping at Ashley Furniture. I found what I wanted for the price I could afford. Cody Gray was the most friendly and helpful sales person I have ever had the pleasure of shopping with. I will recommend your store to any needing furniture and a plus too is it is all being delivered sooner than expected. A+

The store clerk and manager both sold me a sofa that wasnt in stock or being produced anymore and lied to me for a month about it coming in. This was a laughable matter if I wasnt in need of this furniture for my daughter whom is pregnant at this time.

Eddie (Taco) was amazing! We helped us find a new bedroom set for our new townhome! We are beyond grateful for his time and kindness! Thank you!

Loved the customer service..

Ashley furniture has failed to correct the product I purchased. I purchased a simple sectional in 1/23. The majority of the sectional was delivered, however they failed to deliver the mid piece that connects the entire sectional so there is a foot long gap of unused space. It is a giant hole. No one can sit there an my dogs FREQUENTLY fall in that gap. I have called customer support several times. They have mailed 4 different pieces that were all the same WRONG piece. We even had an Ashley employee come out so we could physically show them this issue, they still have not sent the right piece. I paid for this sectional in cash, not financed. Still to this day, they sectional is not usable. They have our full payment and REFUSE to fix it or refund our money. DO NOT TRUST THIS COMPANY. We have tried for months to give them the benefit of doubt and each time they have let us down. Do yourself a favor and buy from Rooms To Go. They treat their patrons right and they immediately fix any mistake they have made.

Jay provided excellent service. He heard what I needed and took action. Jay went about and beyond and helped me to feel welcomed to this new city.

(Translated by Google) Very good service, very friendly staff, very patient and very efficient, the specialist who attended us, James Clark, treated us wonderfully, a very nice person (Original) muy buena atención muy amable el personal muy pacientes y bien eficientes el especialista que nos atendió James Clark nos atendió de maravilla muy linda persona

(Translated by Google) Excellent attention (Original) Excelente atención

Jay was very helpful, positive and a pleasure to work with!

Needed a new dining table, and James was such a huge help getting us all set up and taken care of. Very knowledgeable and very kind. Can’t wait to receive our furniture!

Nic showed us everything we were looking for & everything that was in our budget. He was great.

Eddie the salesman was professional and did a fantastic job with service recovery from a deceptive sale at the Webster, TX store!

After purchasing some living rooms chairs, they were delivered some three weeks later. We found them to be wobbly and not very stable. I tried to avail myself for the warranty that the sales rep, William Croissant at the Southpark Meadows store in South Austin, said that after delivery we “have a 3-day window to notify us if you're dissatisfied and we could exchange for another product.” In reality, we got the run-around for two months, and have never received service. I will never shop here again.

Exceptional, Troy Meyers was knowledgeable and very professional !

Kylle was amazing 👏 helped us alot very friendly they welcome you and you feel like home.

Absolutely the worst customer service we've ever encountered. We have been trying to have a failing kitchen table addressed. This was purchased only a short time ago, and the top laminate is peeling. We've been promised monetary compensation, we've been promised to have the table replaced, and we've been promised both by Ashley personnel. After each promise we get a phone call claiming that they can't honor their commitment. The last caller even tried blaming the damage on moisture in our home. Never again will we purchase anything from Ashley furniture, and to avoid a similar experience neither should you.

Very Satisfied!

AVOID AVOID AVOID AVOID AVOID!!!! I’ve used ashely furniture stores in 4 different states as I’ve moved with my company. From this store, I’ve purchased a bedroom set, kitchen set, and living room set. Wrong mattress was delivered (which is a mistake and wasn’t upset at the beginning) however, specific to this location, the customer service line and store managers are NOT able to help. Have had 3 different store GMs try to resolve (as they continue to turn over each time I reach out) and decided today to go in-person to resolve. After a 45min drive, a nice salesman said he would talk to the store manager to see if they could assist….not only could they not, but they didn’t even come out to talk to me in person. I was handed a business card and told to call customer service because there is nothing they can do. I suppose I should just keep the double size mattress in my King Size frame and be happy about it. What a joke. Moving into a new house and needing several new bedroom sets but I will be taking my business elsewhere.

James is an outstanding sales representative. He listens to his customers and does what’s right for them. He also goes aboye and beyond when it comes to resolving issues with purchases.

Ashley sent me a desk with a broken drawer and when I reported the broken drawer they assured me they could send me a drawer repair kit so I could repair it myself. I followed up with them every month to re-report the issue because I never received the part. So here I am more than a year after my original order and they won't let me return the desk broken desk because I am outside of the return window. Which only happened because their team kept reassuring me that a replacement part was on the way. Not cool.

I came in to browse for a sofa & dining table. James Clark came & helped us out. James was amazing! Super friendly & accommodating. 10/10 service!

They are the absolute worst company to purchase anything from’: Ashley Furniture customer says couch contained pieces of wood—company refused to replace it 'Thank goodness I just cancelled my order for a couch from there.' Braden Bjella Posted on Feb 19, 2023 A user on TikTok has gone viral after calling out Ashley Furniture. According to TikTok user Gigi (@gigi_unbreakablebt), she spent almost $10,000 on a new furniture set, only to be met with poor quality and subpar customer service. In a video with over 656,000wood.’” views as of Sunday, Gigi says she bought the new couch from Ashley Furniture back in November. This is when the problems began. To start, Gigi says the couch was delivered with a section missing. When she asked about this, Ashley Furniture allegedly responded that they could not deliver the last piece for another 3 weeks. When the full couch finally arrived, Gigi discovered that one of the USB charging ports included in the couch did not work. Furthermore, the couch was supposed to come with metal cup holders—Gigi was informed upon arrival that the cup holders had been discontinued. The couch had other quality issues as well. On one side of the couch, pushing into the cushion results in an audible cracking sound. “So the service guy comes today to fix this stuff, and he pulls out pieces of wood out of the recliner,” Gigi says, showing a splinter. “He says, ‘OK, it’s up to showroom standard. There’s nothing else wrong with it. You just had some loose pieces of wood.’” Along with the couch, Gigi bought a new mattress. When delivering the mattress, Gigi claims that the wrong pieces were delivered 4 separate times, leading to workers dragging her mattress outside and dirtying it in the process. Frustrated, Gigi says she attempted to return the products and receive a refund. She was informed that this was not possible. “This company has completely failed and they should go out of business period! DO NOT BUY ANYTHING FROM THEM!!!!!!” she summarizes in the caption. Gigi claims in a later video that the company offered her a 15% refund for the errors but refused a full return/refund. In the comments section under Gigi’s video, users shared their own Ashley Furniture horror stories. “The worst! Our couch cushions are tearing off the back, the seats split up the sides, not to mention we bought a sofa sleeper sectional and we find out a week before delivery that the sofa sleeper was out of stock and discontinued. No refund for the price difference,” a commenter claimed. “We even got the protection plan and it was advertised that animal, kid, and rips were covered. Every claim has been denied as ‘normal wear and tear.’” “They truly are the WORST! My friend ordered a sofa waited over a YEAR they kept telling her it was coming she then demanded a refund and they REFUSED,” alleged another. girl!! I’ve been waiting since last August for a replacement love seat that was broken on delivery,” said a third. “terrible company.” “We bought a bed from Ashley’s a while back & when they delivered it they damaged a corner of the frame. They sent over a ‘specialist’ to fix it…He literally just brought some brown crayola MARKERS that matched the frame and colored over the damage and then left,” recalled a further TikToker. “That’s all. A MARKER?!” We’ve reached out to Gigi via email and Ashley Furniture via email and the website contact form. This story comes on the heels of another viral Ashley Furniture customer complaint in which a user claimed they bought a living room set, only for the company to sign him up for several credit cards without his consent.

Friendly and easy to work with

Went into the store yesterday to browse. The guy that was at the front asked if I was looking for anything in particular. I said no, we were just browsing today. He then proceeded to ask, "Then what are you doing here. Continue to walk around and once again approached us and was very rude. I won't be shopping in this store again. Rooms to go and mega furniture were very nice.

We had a great experience purchasing our new couches with James. His interior design skills really helped us feel good about our decision.

Horrible experience buying from Ashley’s. I was told all my furniture would be here end of January. Gets postponed to today, and then the bed comes damaged and dining chairs are wobbly. On top of that they don’t even know when I’ll be able to get another bed delivered to my house. Has been almost 2 months without a bed. Never buying from this place again horrible service.

I have ordered several pieces of furniture over the years from here. It really all depends on if you get a competent sales person. I just wish their delivery fees would stop going up.

Worst experience. Be careful because they will charge more in store than you can get with an online order. Also, once we received our bedroom set multiple items were broken. In addition, if you sign for it, they will not let you cancel or be refunded for your items. I the furniture is very cheaply made and the process to get broken furniture fixed and/or replaced is not an fast or easy process. Will not be purchasing from this company again.

Worst experience. Be careful because they will charge more in store than you can get with an online order. Also, once we received our bedroom set, multiple items that were broken. In addition, if you sign for it they will not let you cancel or be refunded for your items. I the furniture is very cheaply made and the process to get broken furniture fixed and/or replaced is not an fast or easy process. Will not be purchasing from this company again.

Good selection of furniture, good customer service

Jay was great help

DO NOT shop at Ashley furniture store. The warranty is a long drawn out process and completely broken from lack of communication between all departments involved. If you have any accounting issue there customer support directs you to go to the store, the store tells you to call customer service support. It’s the run around. Bottom line Ashley furniture store lack’s customer service and will be the reason for their downfall.

Our experience at Ashley was great..Leo was very informative, helpful and great to work with.

They changed my order and tried to deliver with missing items. Called the customer service but no one was able to address the issue. It’s very disorganized and confusing. update: they did fixed the issue. Their customer service really needs some better system to organize the different input from different staff.

Nice furniture and great people

costumer service salesman Dustin great finance options

Great

Sold me a recliner that had been opened and had parts missing. Strung me along and sent parts that was not missing. I finally sent pictures where the part was missing and now they refuse to even answer emails. Now I have a power recliner that is basically just a chair. Don’t do it they really suck!

Horrible customer service. No one picks up the phone, when they do pick up the phone they can’t help you so they send you off to someone else. The person they send you off to can’t help you so then you go calling another number. It is February and I still have not gotten the resolution to the incorrect rug that was sent to me. (This was from a December order)Oh, they can’t help me with that either because it’s a third-party seller or something.

Great customer service thank you Edy Vásquez.

Dustin wasn’t pushy. Found what I was looking for

Nick was fantastic to work with. He was very knowledgeable and I was able to walk out with an amazing purchase.

How can a company not stand behind their product and think it’s ok? We bought a couch and loveseat from Ashley Furniture. Less than 2 months later it was falling apart. They sent someone out, he fluffed it and left. BUT that did not fix the problem! Then the leather started to fade! What kind of quality is that? Then the reclining love seat broke! When ANOTHER tech came out he said, oh, yes, that’s common with that couch! Excuse me.? We were asked to send photos and they would get someone back out. I did what was asked of me and NO-ONE ever replied, called or came out! Buyers beware! I finally got to speak to someone in the corporate office and he told he they have a NO RETURN policy?? What the??? I have never felt so robbed! I had to convince David to even get new furniture now we can’t even use part of it!

I would never buy from Ashley again. The experience was horrible. We were excited about our new furniture only to be met with rude and unprepared delivery guys. They wouldn’t place the furniture where we asked them to, and they had no tools with them. Saying it is white glove service is a complete lie (don’t pay for it). On top of that, the furniture they delivered was damaged. Three out of the four pieces were damaged. After inspecting the furniture further you can tell how cheap it is. Completely ruining our excitement of getting new furniture. I will never buy from them again.

My experience was excellent. My sales person, Dustin was extremely helpful and I am very pleased with the couches end tables, coffee, tables, and dressers that I bought. My only complaint would be the delivery time. It seems to take them quite a while to move product from one distribution center to another and then to my home (it can take up to 4 to 6 weeks) It would be nice if they could improve on that a little bit. You should inquire about the cost of delivery and particularly the warranty program they have. It’s an aftermarket product that all of these furniture stores try to sell you. With Ashley it is based on the “total amount of the sale”. So if you have one couch that you want to protect and you by five other pieces of a hardwood furniture that you do not want to protect, they will charge you based on the total invoice amount of the “total sale” not just the price of the couch. Not a good deal and can dramatically inflate the cost of the protection package. Not sure why they do it the way they do but what it is is what it is. That said, the quality of the product was fantastic and at a very reasonable price point. I would highly recommend Ashley’s furniture store to anyone who is interested in buying good quality furniture in a very reasonable price.

(Translated by Google) Terrible service, we bought some furniture in August, they told us it would take 6 to 8 weeks, they delivered to us the first week of November, I sold my dining room and I had to spend Christmas and New Year's Eve without a table to sit with my family , we are in January and they still cannot deliver to us, the delivery date has been scheduled 2 times and they keep moving it! They don't even know what's going on, this is ridiculous!!!!! I will not buy anything there again. (Original) Pésimo servicio, compramos unos muebles en Agosto, nos dijeron que se tardaban de 6 a 8 semanas, nos entregaban la primera semana de Noviembre, yo vendí mi comedor y tuve que pasar la Navidad y despedida de año sin una mesa donde sentar a mi familia, estamos en enero y aun no nos pueden entregar, van 2 veces que se agenda fecha de entrega y siguen moviéndola! ni ellos saben que sucede, esto es rídiculo!!!!! no vuelvo a comprar nada ahí.

Not great collection at this location

James was very helpful and nice to work with. He gave me some very helpful tips about color and decorating. I like the couch he helped us pick out. He was never pushy.

William at the South Park Meadows location in Austin Texas was ver helpful. We really appreciate him helping us pick out the new tv center and getting everything set up to be delivered.

Josh was quick to sell me almost $10,000 worth of furniture with a delivery week of 12/17/2022. On 12/19 I got a text saying delivery would be on 12/24 which was still the week of 12/17. Cool. On 12/22 I get another text that partial delivery would now be 1/4 and the final on 1/13. I specifically told Josh I had company for Christmas but got no help. Delivery referred me to their customer "service" which was anything but service. My guests had to sit in lawn chairs. I will never buy from Ashley again.

This store has a fantastic sales support and sales manager. Just look for Will who will be the best person to provide you with the best options that suit your needs and budget. I highly recommend this store as a place to go when looking for furniture.

Very good!

We spent a few thousand dollars on a pretty nice sofa and loveseat with the warranty. The delivery guys noticed something wrong with the arm rest and said it looked like a manufacturer defect. He said to call on Monday. I did and I've been calling and emailing ever since. We've sent multiple emails with pictures,spoken to many polite customer service reps, managers, their third party vendors but it's absolutely no use we have never had a call returned even once. One customer rep used chat to ask the supervisor why it's taking so long.I told her I can understand it's the holidays but I asked her to ask the manager if she could give me a time frame...weeks, months, next year and the rep said she just responded, "No." The last manager said it doesn't usually take that long and he'd reach out to the coordinator and she'd call me tomorrow that didn't happen. We even tried calling the Southpark Meadows store where we purchased it from and spoke to a rude sales person who said her name was monique. I asked to speak to a manager and she laughed and said she was the manager. You could hear others laughing in the background after she spoke. I told her my husband was upset and was fling there tomorrow to talk to someone. She actually accused me of threatening her!!!! I've never been treated so horribly. You think they would treat customers professionally but i guess after they make a sale they could care less is what I think. I asked about a refund and was told once it's in the house there is no refund policy. Rep said they'd have to see if they could fix it!!??!! lol I said that's what I've been trying to do ever since the 17th but they're not honoring their warranty. I'm so done with Ashley. Buyers beware!!!!!! The nice but defective furniture set has not been worth all the hours of frustration trying to get Ashley to honor their warranty!!!!

The service was excellent at the store an the service people who delivered the bed were fast and efficient job well done

We finally just received our "good enough" furniture and it has been one month since we placed the order in store. We bought a whole bedroom set and it was set to be delivered a week from when we purchased it. The first delivery went well, but two of the items were defective/damaged after we received them; a nightstand had a broken drawer slide and a large 6 drawer dresser had a split in the wood between two drawers. Customer service was great over the phone and after I sent in some photos, they agreed to schedule an exchange for both items at no cost (great!). The second delivery shows up a few days later and the replacement dresser is broken in the box. The delivery people told me that they will have to reschedule again. After this customer service told me that they would perform a pre-inspection before shipping. The third delivery was running late and at 9PM they sent a message saying that the delivery cant be completed. The forth deliver shows up and again, the replacement dresser is broke. No exchange again for either the dresser or the nightstand (pre-inspection failed). The fifth and final delivery shows up a month after we had paid for the items and the dresser and nightstand are "good enough". There are small scratches on the dresser, the dresser does not sit level, and night stand's feet were stripped when they were installing them. At this point we accepted the items because we were over taking days off work to be present while they kept attempting to deliver something of acceptable quality. There are many more complaints that I have such as, the delivery timeframes were never accurate from the original quote etc. etc. I will never shop here again unless I am picking the items directly off of the floor myself. The customer service people are friendly and responsive over the phone, but the delivery and warehouse team does not execute to the standards to which they are expected in my opinion. I spent over 5 thousand dollars for the set and I am left with the feeling of "this is good enough". In my opinion, don't have anything delivered from here and be prepared to have multiple deliveries back-and-forth if you do. Deeply regret buying from Ashley.

Excellent customer service. James was very friendly, patient and helpful. He helped us find exactly what we were looking for. His sharp eye and knowledge of color theory and also being an interior designer made things so seamless. It’s hard shopping with a 4 and 5 year old. James was extremely accommodating and also very entertaining. We came in looking for a bedroom set. We left with all the rooms in our home decorated. He gave me great ideas and constructive feed back. Thank you for being so patient. I will shop with James in the future. Than you for making my vision into a reality.

If I could give 0 stars I would. DO NOT PURCHASE FROM ASHLEY FURNITURE. THEY ARE THIEVES!!!!!! My husband and I purchased a whole bedroom set in July 2022 (2 nightstands, king bed, and a dresser) they were supposed to arrive in October but arrived in November. To our surprise, we only received our 2 nightstands, dresser and as far as the bed, we only received the side rails. They never assembled the furniture and just simply left. We attempted to build it ourselves and the holes were drilled too big for the hardware. They promised the headboard and footboard would arrive in a few weeks. It’s now January 2023, still no headboard or footboard. My husband went into Ashley Furniture (01/02/23) and spoke to Monique who was EXTREMELY rude and told us we should just “sell it on Craigslist” because they discontinued the bedroom set and won’t be making it anymore so we wouldn’t be getting our head and footboard. Anyone who has some sense knows we would never receive every penny we spent on the bedroom set by reselling it. CEO Todd R Wanek… we want a full refund for this horrible customer service, experience, and half of a bedroom set.

Ray Garcia was so helpful and kind!! Great selections! Plus I got approved and added to my purchase!! Thankyou Ashley!

First time buyers at Ashley, and it was a great experience! Troy was extremely polite, engaging and professional. He helped us find the perfect living room set for an EXCELLENT price. We're definitely going to be repeat customers for all of our home furnishing needs.

If I had known then what I know now, I would have saved myself a lot of time, money, and frustration. Main issues: Overpriced and poor quality, , bait and switch sales tactics and difficult to get customer service by phone.

I’m always apprehensive to leave a negative review but I was super caught off guard by the rudeness of the associate who greeted my parents and I today while shopping for a couch. He started his spiel the moment we walked in by yelling from where he was standing rather than trying to greet us and start a somewhat organic conversation. It was really off-putting. Then on our way out he said, “Didn’t find what you were looking for? All these couches and you didn’t find one? Well not that you care but we have some great deals right now…” The whole interaction—especially “not that you care”—seemed rude and it felt as if he thought we owed him our attention. Like, we get it, you’re working for commission. I’m sympathetic to that, but my impression upon entering a store shouldn’t be, “wow this guy wants his commission.” I’ll give him the benefit of the doubt because he’s young and learning the ropes of sales. But it was unprofessional. We ended up buying an Ashley piece from Mega Furniture next door, mostly because the sales associate there (Chris) was lovely.

Worst customer service ever! Would not recommend to anyone. There still has been no resolution to the incorrect rug that was sent to me. Every time you call you get the same thing …” I can’t help you you have to call so-and-so” or I can’t help you because that’s a third-party something or another. No one can ever help you.

It was amazing, Thank you Blake, we will be back. Clean , has restrooms, every one is friendly, kind, very helpful. Ashley Furniture in South Park Medows is My # 1 Place to shop for my furniture

The store is clean and the staff is nice. The range of prices is good. I didn't purchase anything so I cannot comment on the quality of the furniture.

Very pleasant experience! Thank you!

We bought 14k worth of living area sofa and they brought an opened box of used sofa and it is not working at all.We called support team multiple times and we didn't hear back anything yet even though they escalated the ticket.We checked in Asheley store ( Round rock) for bringing this issue to their attention.No call or no response from Ashley team.Very disappointed.

Would have been great if they actually dropped off what they listed. Table was supposed to have an outlet as described on listing , Nope table came damaged, over sanded in areas and has a huge stain on it from what appears to be an oily hand . And one of the legs is cracked! We also ordered a matching bench that has a huge dent on it , I I’m guessing they threw it out of the truck as I found it at the end of my driveway in a damaged box. We paid almost 2 grand for a new dining set and got this. Oh also don’t bother with a warranty we called and said that they would send a tech out and they never showed. Might as well go to Facebook market place or offer up if you want a damaged and used table 👎🏽 UPDATE hello Ashley , as I have stated above we did call several times and we were hung up on twice, at this point we would appreciate not being ignored and they you’d just make good on your warranty. We’d like a different solution as it seems contacting you via number and email did nothing to resolve the issue.

My Ashley experience was fanominal from the moment I walked through the door. Blake greeted me with a beautiful and welcoming smile. He asked all the right questions to better understand my needs. After spending some time walking around the show room, Blake was able to find me exactly the pieces of furniture I was looking for. He had a friendly demeanor and as a bonus (bc I'm new to Austin) he shared some cool places to check out. Great service! I highly recommend Ashley Furniture. Ask for Blake. 😊

James was awesome. Gave me great color scheme ideas to decorate my whole place and helped me pick out key pieces. Really happy with the experience and items purchased!

Could not get my items and I had open availability on my Ashley card and their representative talked too much and wasn’t valuing my time .

Bought furniture and delivery scheduling is worse than awful. We had delivery scheduled for the 23rd of Nov and got notices that day they were scheduled, arrived to pick up our furniture and then we’re on the way. Then got a call saying they were not coming. Have rescheduled the delivery 3 different times and have yet to receive all our furniture. But the bill has come! And is due prior to us receiving our complete order. They told us no money due until all furniture had arrived and yet here it is. No compensation for all the trouble. No help/answers with the billing issue. This has been a terrible experience. Everyone says they will call you back with answers and no calls are received. Avoid Ashley’s if you can.

I've shopped south austin good store.

Leo was amazing! He was informative and extremely helpful. He didn’t pressure me at all. He was a really nice guy!

Horrible customer service. They scheduled a delivery between the hours of 12am - 3am and got my order value wrong. When I call the store, nobody picks up. When I chat online, they can't fix issues with an in store order. So the only thing I can do is drive 40 miles to go there and personally catch a hold of a desk agen who should pick up the call in the first place. Avoid this place!

The sales associate we worked with wasn’t very knowledgeable, we were over charged for everything we purchased, and then when we figured out later than we missed another over charge and you can’t fix it over the phone. It’s all customer service through text due to the line just going dead every time you try and talk to customer service. Just save yourself the hassle and go else where.

Josh Palmieri is your go-to person for buying a couch. He took really good care of my girlfriend and I! We left spending way less than we thought and he made the process crazy easy and fast. Management if you’re reading this give this man a raise because I’ve NEVER purchased furniture that fast in my entire life. Bravo

Great service.

Israel was a great help and so nice.

Great! Very professional. Answered all of our questions.

My sales person Nick at the South Park Meadows location was so kind, a refreshing personality not pushy, I look forward to making another purchase with his help

This was our first time inside the store and the customer service was great! We were assisted by Blake (South Park Meadows location, Austin, Tx.) and he was very professional and patient with us. He was very attentive to our needs and worked hard to find what we needed including searching online. I would highly recommend him and that location if you are interested in quality furniture and excellent customer service.

just spen you ver $3000 and they won’t replace a foot board where the finish falls of 2 days old bunch of crap do not recommend

Josh was a great help, we were looking for a couch that is dog friendly & he knew exactly what to recommend! Appreciated him staying after hours to help us get everything done!

(Translated by Google) Terrible, after waiting so long for my bedroom set, they gave me things in a different color than the one I ordered and paid for 🤬 (Original) Pésimo, después de tanto esperando por mi juego de recámara me entregaron las cosas de un color diferente al que ordené y pagué 🤬

I purchased my furniture late summer and came across some issues with locating an account with one the lenders in order to make payment. I am still in the process of it, but Thanks to Monique Wright I feel I am able to make some progress. She was NOT the original person that sold or assisted with the finance. Yet, she took the intiative to help me with the issue when brought to her attention without hesitation and whole heartedly helped me. I just wanted to Recognize her for her genuine customer service. She have single handed leg helped retain an unhappy customer with her efforts. I appreciate you!

James was the BEST! Even though I had seen the same set of bedroom furniture at another store I came back to Ashley because of James! He was so helpful in understanding my needs and concerns! He was professional, courteous and an expert in understanding design for small spaces. I enjoyed working with him and he took a lot of stress out of the whole furniture buy process due to his time and understanding and making sure that I was a happy customer! If you shop at Asley Furniture South Park Meadows be sure to ask for James!!!

Great and friendly serve. Really listens to what your looking for and didn't try to push anything on me. Thank you

This was my first time shopping at Ashley furniture. It was a fast and easy process for me. My salesman answered all my questions and helped me choose what I was looking for.

Excellent service. Israel Urquiza was great, extremely helpful.

Unclear delivery dates that has been pending now for two months past with no updates. Spent 3.5k on furniture and we’ve received one $50 lamp in almost three months. Don’t purchase from here if you want furniture. Complete waste of time.

Don't waste your money here. We purchased $3,500+ worth of furniture and have been waiting over 2 months for it. The sales person told us the delivery date was set for 2 - 3 weeks from the purchase date. I called Ashley after passing this timeframe and not receiving a call. The customer service agent told me issues delayed the delivery another 2 - 3 weeks, We've now passed that date by a few weeks and never received a call. Our sales agent said he has no idea where our items are has not been helpful.We're not willing to continue loaning Ashley furniture money, so we'll be cancelling our order. Never again!

These people are trying to sell furniture they don't even have. I was about to purchase a recliner. I was ready to pay for it, put it in my truck, and take it home when I was told that the recliner is at a warehouse in New Braunfels. My only two options for receiving the recliner were to drive to New Braunfels and pick it up or pay $60 for someone to deliver it. How are you going to try to sell me merchandise you don't even have? I won't be buying any furniture from these people.

We were looking for furniture for our new home and James Clark helped us find the best sectional sofa for our living room! He also shared ideas on color combinations to help us with setting up out home. Definitely recommend working with him!

I bought several items there. that they gave me a different size bed and a coverlet set that they never gave me. Since last October 18 that I bought it and they can't tell me what happened to that set of sheets horrible place to buy furniture

Right to the point!

Kia our Sales person was great. They didn’t have the exact couch we ordered but she found ones like it so we would know what the texture and size would be.

(Translated by Google) I really visited the store looking for a tv stand and a large sofa for my house and the least that the staff is interested in is serving people. They never served us. ultra bad attention (Original) Realmente visite la tienda buscando un tv stand y un sofá grande para mi casa y lo menos que le interesa al personal es atender a las personas . Nunca nos atendieron . Atención ultra mala

March of this year purchased a table. MULTIPLE deliveries since & always arrives damaged, defective or incomplete. Still no table but Ashley has my money & will not give me a refund. They are crooks. I will NEVER buy from Ashley again.

3 pieces were damaged, then all I got was the run around, I’m a 4 time purchaser with this location you would think they would do better. Quality control was a huge miss, cracked legs on tv stand, cracked leg on coffee table and broken handle on dresser. They offered to come out to repair the items..What!! Why am I getting new furniture repaired not replaced?? If you want goodwill furniture go here otherwise look elsewhere. Shame on me for thinking I would get the same quality furniture as I did in 2020,2021.. This will be my last purchase with this location.. beyond pissed 😡

All 3 pieces of my furniture is damaged!!! Completely unexceptionable!!! Please contact me for pick up of other 2 damaged pieces..

I asked my husband to go in and look around and let me know if there was anything he spotted that he liked (were starting a redecorating project and he’s picky so I sent him for recon) apparently a salesmen named Will walked up to him and asked if he needed anything and my husband told him no and he proceeded to tell him “well then why are you here?” Which is rude in and of itself, but then he later walked up to him and said “by the way, the finance department is over there” he was assuming due to his appearance in his eyes he couldn’t afford the furniture in there. I’ve been wanting to go into Ashley myself for quite some time but just haven’t yet, but now I will NOT be bringing any of my business here. We DO have enough money to afford furniture there and for Will to be so rude and condensing toward my husband I will not support that. I’m sure had I walked in there I would have been treated much differently due to my complexion which is just sad and frankly infuriates me.

Josh was the most perfect salesman. Never pushed us to buy anything, but very informative and knowledgeable to our needs. So happy to have meet him and look forward to purchasing more with him. Very happy!

Worst experience ever. The purchase of the sectional was a no brainer at the store and after that a nightmare I don’t wish in anyone. Between delivery & pickup and bringing the correct pieces and numerous store visits with credit promises because of all the difficulties - that never was credited!!! The countless phone calls to have the wrong item picked up — it still is sitting here… the initial purchase was on Oct 11, 2022… and still not resolved. I suppose it’s no worries for Ashley, they got their money.

I bought some furniture recently (a bed & nightstand) & during purchase I asked if this furniture will be assembled & the sales person assured me that it will be. But when they delivered, they refused to assemble stating that I bought the furniture unassembled. I called the number on the invoice & the customer rep told me the same and when I said that sales person assured me that it would be assembled, the customer rep said that he realized that I paid for premium delivery services, but he cannot do anything on his end as that's how the order was made & that I have to call sales person. And so I called sales person and she told me the same that I purchased the furniture unassembled, but when I said that I was promised assemble, she said that they would refund my delivery fee & that some one would contact me in 3 days. Since nobody contacted me and there was no refund, I called the store again, this time some one (a man) put on a hold and never came back. I called again, some lady answered & told me I have to contact customer service for such things. So I contacted customer service & the lady who answered told me that they cannot do anything & I have to talk to the sales person (at least this lady was polite & explained). I called back sales & another man tells me that there is no one at the store who could refund, he said that someone quit & so there is no one. I want to give this store a zero stars as no one seems to know what they are doing. They kept directing me to different people and I kept going in circles. If they don't know how to do business, they should shut the store and be done with it.

Leo was amazing first person to greed us at the door and let us know what up ...very easy to talk to....did not presure us at all on anything he was very polite.

The salesman met me as soon as I walked in the store. He was very courteous and professional in helping me find the item I needed.

Kyle was a wonderful salesperson. No pressure. Got exactly what we were looking for at a great price!

Nick listen and understood what we needed. Great service overall from everyone.

It took a full year for our order to be delivered. Everything has arrived and looks good, however it took far longer than we were hoping for. Other companies will respect your time more, if possible I would go with them.

Horrible!!!! Worst experience I have ever had with any furniture company. Got my number wrong so the shipment had to be rescheduled, part was my fault cause I thought it was right. On the delivery they missed a big piece of furniture. They delivered a chair that had a sharpie stain, on our bedroom dresser had a guide rail that was broken and the drawer had a crack on it.

I came in and ordered a dining table and chairs and was assured they were instock now that I have paid and the delivery window has passed I am being told they are not instock.

We went into Ashley about one week ago and our sales associate was James Clark. I have been to Ashley multiple times and made many purchases but this one was different. We needed to furniture and didn’t know what to get. We was greeted by James and that was the best thing that could happen to us that’s day. He helped us pick out what we needed and went above and beyond. I was only going to get a bed. He helped me get a house full of much needed furniture. He has taste and he is so funny. That day we needed his personality. We needed his jokes and compassion. I can not say enough about him. I will only ask for him for my next purchases. He goes above and beyond his job. Thank you James. You are awesome!! You are a 5 star!!!

What a dirty bag of a company. They take 0 accountability for the items they sell to their customers. Best advice if you desperately want something from this furniture store do not use any of their financing options. Just pay cash, take your item, and minimize your interactions with their local and HQ.

I worked with Kia and she was amazing she was very relatable didn’t make you feel like a normal sales person at a furniture store hovering around you at every piece of furniture like you are going to share it with them she gave me and my girlfriend space and some how always appeared when we felt we needed her she was honestly the reason we bought from there and we found a couch we both loved 5 out of 5 on Kia hope you can all work with Kia and have as great of a experience as I did

Ashley Furniture shocked us with their completely disjointed sales and customer delivery process. The communication at best is patchy, non-committal and inconsistent. There’s a complete lack of ownership from the store sales employees who hand over to their customer delivery department and they push you back to long and treacherous and unprofessional customer service. While the staff on phone are ill informed and not courteous as they can disconnect your call (believe it or not!) the staff in the store just don’t care or have any means to help a customer who’s not getting serviced. Mind you working with Ashley staff, Your frustration can quickly turn into a harassment given the lack of accountability to simple answers post order and payment processing. I will not recommend Ashley given our family’s an excruciating painful and UNPROFESSIONAL experience. They need to fix their entire end to end store to home process.

I have no problem with the store salesperson but delivery is a nightmare. We purchased furniture for my 90 year old father in law and he has been held hostage the last three days. They keep telling us a delivery time but have yet to show up. This has been going on for the last 2 weeks. Edit to my review: I’d like to add that the items ordered were clearance items from the showroom floor and not an order to be fulfilled by the warehouse. The store is literally across the street from the apartment. Supply chain is not the issue.

Troy was extremely helpful and got us a great deal on our furniture. We will definitely be back when we need something else.

Horrible customer service after the sale. Lied about availability of furniture to make a sale and their commission. Do better.

Salesman was kind and courteous. Helped us with what we were looking for and the price was right with free delivery. Love Ashley Furniture.

Had exactly what I needed. Will was excellent

Very Poor Customer Service Experience. I ordered a table 3 weeks ago that was to be delivered by now. Today I received an email saying that there was an issue with the payment type (was trying to use a business debit card that didn't go through.). When I reached out to support I was told: 1. It's not possible for me to provide the rep with another form of payment, 2. There was not way to see what the updated delivery date would be 3. There is no way to expedite the delivery given that it took Ashley 3 weeks to realize the payment type would not process. This was one of the most frustrating customer service experienced I've dealt with. Suffice it to say, I decided to cancel the order all together and find another vendor.

I was a first time shopper at Ashley Furniture and it won’t be the last. My experience was so easy and the Sales Rep LeeAnn was amazing I couldn’t have asked for a more easy going sales rep. 😀

Terrible experience with Ashley. Most the terrible experience was related to delivery. They promised delivery of bedroom suite several days after ordering. They were late, but worse they accidently left the box spring mattress, which made sleeping in the bed impossible. We had to wait another week to get box spring delivered, this was another week without a bed to sleep on. Dining room table set was due after 11 days of waiting. They had table and chairs on their manifest but delivery guys had no idea where the table was. Ashley opened some ticket about it and said I had to call back in 24 hours to see what's going on (when asked if they could maybe call me with an update was told they only do outbound calls). It's been nearly a month and now they say it will come in 2 weeks. That's 6 weeks without a table in an empty house we just moved in. I am still waiting for a couch a month after ordering. Basically having to live in a house without furniture because their ability to delivery is just awful, be prepared to wait weeks to months after ordering to get stuff and who knows maybe you will get lucky and they wont forget stuff. Honestly there were a lot of other issues related to the sales guy and promises that a manager would call about situation (they never did) but I've said enough already. They offered free financing and no payments until everything was here but I only have 1/3 the furniture and already have my first bill...I have just given up, I will pay it and wait patiently for my furniture to eventually come I guess, but will never buy again from these guys.

After wait for more than a month they delivery wrong color living room.

They are the worse! Avoid at all cost! This table is staying like this for the last 4 weeks! They are not taking it back and not fixing it!

Finally received bar stools that were on back order and one was damaged. I tried calling the store for over an hour and no one would answer. Customer service is not important to this store! Now I am told that the stool will not be replaced, but a technician will try to repair it!!! Will never buy from them again!

I would give them zero stars but you can’t. Not good customer service horrible communication.

We loved the customer service we received. It was much better than the other stores we went to that day. The associate was very pleasant and knowledgeable about the product we were looking at.

This is the worst furniture store we have ever dealt with.The sales guy Troy Meyer is a complete lier!! I found a sofa set at Rooms to go the sales lady Ashley was awesome ,she said it wouldn't be available for a month if we wanted to wait she'd give us a deal. We wanted the sofa set that week. So we went to Ashley furniture with in 5 mins I found them. The guy Troy Meyer said they were available for delivery that Tues. We were very excited we said lets do it. No questions asked paid in full we were very happy. Monday came around no call from Ashley furniture 😒. We called them to find out it was going to be another 2 weeks. We had already cleared out our living room.we asked for our money back. They said they would give us a discount if we waited till the 25th. On the 25th we got 1 sofa. So today I called back . Now we have to wait another 2 weeks. They said they don't have it yet. Liars! Liars! Liars. please whatever you do don't give these people any business. They don't care about the customer, they just want to make a sale. Ashley furniture the Liars in town!! Go see Ashley at rooms to go she is Honest!! Our lesson learned! Sincerely, very disappointed customer 😞 😒 😔 😪 😑

Leo was super helpful. Easy to find selections and make a decision.

I ordered a couch from Ashley furniture. I did not hear from them for a while and when I called to follow up, I discovered that the couch I ordered was not in stock. No one from the store called to let me know and I have yet to receive a refund.

If you’re looking to buy quality furniture this is the place ask for James Clark he is awesome, he met our budget without compromising quality. Answered all of our questions and putting our concerns at ease, great financing plans he was just great!!!

Very pleasant experience working with Israel meet me at the store on his day off to accommodate my time frame would definitely recommend him to anyone looking to purchase bedding and or furniture no high pressure very patient and knowledgeable as a retired sales pro I was very impressed with his people skills

James Clark was wondering work with! Got us a good deal and his design experience helped us put together the perfect living room set! I would recommend anyone go see James!

No pressure to buy, no following us around the store, just a simple and friendly introduction and we were free to roam the store. Staff was available for questions when we were ready. Purchasing was a breeze and prices for the furniture we were interested in and matched to the online price, plus discount codes and additional savings to make the in-store price even lower. They even made the free delivery date specific to what we requested.

Back in June my father was searching for a specific type of sectional, previously we had gone to a different furniture store and their selection was limited. We came to Ashley furniture and James was really helpful throughout the process up until our delivery date. Even though our delivery date changed about 2 times but James was on top of everything and giving us updates on our order. Thank you James. Also thank you to the two delivery guys who set up everything that day.

We ordered last October 2021 and finally got our order on July of 2022. Then on delivery we found damage to the coffee table and one end table. An order was made to replace them. One month later the replacements were delivered but both items were also damaged. I think the furniture was imported from somewhere. We need some kind of compensation for this nightmare.

We placed an order in this store for a tempur pedic mattress, bed frame and couches on 7/03 we were told by the sales person and store manager that all items would be delivered to our home within the same week or 2 weeks at most. Since we were in urgent need of furniture we decided to go through with purchase trusting the information given by the store manager and sales person. It has now been more than a month and we have not received any of our furniture. Ashley’s tried to deliver incorrect couches to our home, we’ve been trying to cancel or at least correct the orders by calling customer service, calling and texting the sales person that helped us and going into the store but we have not been able to resolve any issues and we still don’t know if or when we will be receiving the furniture we ordered. We have attempted to get help every way possible but we have not been able to obtain sort of answers or help. Very frustrating experience. Terrible service and management I will definitely never be purchasing from this store.

First, I want to be clear that I place no blame on my salesperson for my experience, and instead lay the blame on Ashley’s sales culture. They’ll tell you whatever you need to hear just to close the deal. Once the bill is paid, it’s handed off to a 3rd party delivery service and no longer there problem. I received ZERO customer support after my purchase. All updates were had by me reaching out to Ashley. Here’s my experience: purchased a couch on ‘manager’s special’ on June 20th and was told to expect delivery on July 3rd. Never happened. I try to call the store, and it sends me to some 3rd party delivery service who tells me it should delivered July 15th. So, I wait. No delivery. Call the company again and they say Aug5th. I go to the store this time to talk to my salesperson. He claims he is going to file an ‘expedite ticket’ and I should hear an update within the week. In the meantime, they would refund my delivery fee for the delay. Never got an update. Never got the refund. August 5th comes and goes, no delivery. I call the delivery service again and this time there’s no estimated date. I’m told the unit isn’t even in production! Also, I’m informed there’s no such thing as an ‘expedite ticket’ and definitely no notes regarding my previous visit on the account. I go to the store to request a refund, which they oblige, but get this…. the refund includes the delivery fee. THEY NEVER PROVIDED THE INITIAL REFUND AS PROMISED! All in all, worst shopping experience ever. Don’t shop here. Go somewhere local who work with you throughout the entire process.

Went in to the south park location. Spoke to Troy Meyer , we explained what we were looking for within 20 mins the sale was complete. He got us what we wanted at the price we asked for. Thank you Troy.

Very happy with the customer service from Erick in sales to the lady from financing. They went above and beyond to get me financed and process my paperwork. Excellent staff!

The store was amazing when you walked through the store, and their employees are nice and helpful. The one who helped us, his name is James, and we got helped with our purchase, he was great to talk to and real knowledgeable about the products and the store pricing. Definitely want to work with him more for our other purchases we will do in a few months.

Very professional staff. They were above helpful and I accomplished what I needed to. Thanks

Had many options! Loved many sets Kyle helped me though out my visit and found a set that was perfect for me. Can’t wait for my furniture to arrive. Overall a great experience

Thank you James for the very knowledgeable assistance. When we walked in James was the 1st person to come up to me and my roommate and ask what we were looking for and what style would best suit our needs. He showed us many options that all perfectly could of worked for us. When we finally made a decision James was able to make the whole check out process quick and easy!! Any one needing great experience or knowledge ask for James.

One of the worst customer service experience I've ever had.The sales person lied to me about the shipping process.We told the sales person that the wait time was 3-6 mns on the Ashley website & we weren’t interested in waiting that long.His exact words to us was “oh our stock doesn’t come out of the same warehouse.Our stock comes from Dallas so you’ll get your furniture sooner.” He reassured us that it was only a 2-3 month wait, so we moved forward.The honest truth was that he really couldn’t guarantee 2-3 months & if our salesman was honest,he would’ve lost the sale.Well you lost the sale anyway & I WILL NEVER do business w/ Ashley furniture again.After 3 mnths of waiting- I began calling to cancel the order.You cannot get ANYONE on the phone & after multiple attempts,only to be passed around or to be put on HOLD.I decided to wait for Ashley to contact me for delivery.They reached out via text& I was able to speak to someone.The gentleman began the process then tells me- they want to try & ‘save’ the sell.They were willing to offer a discount if I keep the furniture & I told him point blank unless they were offering 50% off - I wasn’t going to keep it.(Which,they couldn’t.)Ok cool, its no skin off my back since y’all can’t manage your inventory & you allow your employees to lie to customers.Once the guy took me of hold- he said my order was canceled but couldn’t give me a confirmation number or provide any proof that my request was completed.I would have to wait until it’s processed or I would have to call back to check.So I’m having to take their word it’s canceled? “Yep” That’s unacceptable.So now I’m stuck in a situation that I cannot be freed from until someone somewhere magically processed my cancellation.I want it done now!And I will go all the way to Todd R. Wanek or his son Ronald to get this situation taken care of.

If I could go lower I would. We've been dealing with an issue with a bed we purchased. The wrong bed was delivered and no one will help us in resolving this issue. The worst of it is from the service we received from ERIC ZAVALA. He could not have been more uninterested and disrespectful if he tried. We were reasonably annoyed with the situation at hand but as we waited for manager on duty; a young Caucasian man helped us as much as he could. He was very understanding and genuinely tried to assist. While Eric Zavala, the manager on dutytook his sweet time to come out. When he did, he sat as far away from us as possible and proceeded to chat with fellow employees instead of attending to us. It wasn't until we approached him that he actually began to type things on his computer. As I lost connection with the customer service rep on the line he proceeded to tell us to call again because there was nothing he could do. As he continued to talk, he began to develop an attitude and respond with sass. I told him not to speak to me in that way but he kept on speaking to us in a demeaning way. Yes I lost my composure when he physically walked away and refused to do anything to help is. I cussed him out for the disrespectful way he spoke to us and the genuine disinterest. He should be fired for his lack of customer service and gross negligence. Needless to say we will have to resolve this issue through different means since this is what they higher as management. ERIC ZAVALA was an absolute abhorrent person and my one warning is to not shop here. I've never had issues at Rooms-to-go. It was a mistake shopping here. I hope you read this Eric Zavala.

I simply cannot express how disappointing the entire experience with Ashley was. From the moment I entered the store, I sensed something was off. I should have run, and you should too. This has been, by far, the most frustrating, inexcusably poor, awful experience I’ve ever had as a consumer. In my entire life. Not once, not twice, but three times I was told my furniture was being delivered on certain dates. I even received a text message alerting me when my delivery was <10 minutes away, only to have no one show up. After countless calls to the terrible call center, as well as unanswered / unreturned calls to the store, it was ultimately determined to be a mistake in their side, that the couch was on backorder, and that the chair had been discontinued. There is no possible way for me to summarize the amount of calls and incorrect / differing answers I received. I have never been treated so rudely in my life. Honestly, I’m sure I made at least 50 different calls (without resolution) during the 8 weeks I was waiting. The people in the call center are, for the most part, completely incompetent. The workers in the store rarely answer and, when a return call is promised, there’s no follow through (at least in my experience). I ended up canceling the order and going with Rooms To Go. My experience with them was flawless, my furniture got to me when they committed and their service and availability was leaps and bounds ahead of Ashley’s laughable call center and store employees. I urge you to reconsider. There are many other options and these people do not care about you. Run away while you can. It is not worth it. I cannot express enough that this was the WORST experience I’ve EVER had as a consumer.

I have no idea what is wrong with the people that work in this store. We came by years ago and the saleswoman would not leave us alone and bombarded my husband when I used the restroom. I literally just mentioned it before we walked in. We walk in and the guy asks us what we are in for, we are just looking, anything in particular? No, just looking. Walk around a bit then the guy comes back and asks if we have questions. We weren't even half way through the store, husband responds no we are good we will let you know. OF COURSE i went into the restroom and a new, different guy approaches my husband and he says that we are good not to worry about it. The guy responds back, "don't worry about it?". Then walks off, husband overhears him talking about him, mocking him with other sales people. He asks him if there's a problem and the salesman says how am I supposed to help you if you don't tell me what you're looking for? Husband says I don't need to tell you what I'm looking for I was just looking. At this point the sales dude starts approaching us. He's arguing saying he can't help us if we don't talk to him. WE DIDNT NEED TO BE APPROACHED THREE TIMES IN LESS THAN 10 MINUTES. the salesman will not stop talking trying to provoke? I told him to stop talking which apparently offended him, he scoffed and tried to keep talking. I said STOP. and we left. Maybe it's in Ashley Furniture's policy to harass customers until they wear them down and they buy something. Either way it was a huge mistake going back there. I'll be ordering from a competitor. Thanks.

I had the worst experience ever. I ordered a coffee table on 11/30/21. On 02/01/22 I called and they said it would be 10 to 12 weeks before I received it. I waited, called back in May same thing. NEVER ONCE did I get a phone call about anything. I finally decided to go to the store (South Park Meadows Austin Tx.)and talk to someone. The sales person told me it was discontinued. I asked to speak to the Store Manager. She didn’t come out she told the sales guy to tell me to pick another table or I had to buy the end tables that go with it. I couldn’t have the floor model. I asked him why I had to buy the end tables because I didn’t have to buy them when I bought and paid for the coffee table. He said the person that sold them to me made a mistake. I said that was not my fault. He said that guy was going to get fired. Wow. I told the last manager that Ashley Homestore did not live up to their motto. He flat out said “No they do not”. I could not believe he said that. He did apologize to me. Their motto does not mean a thing to me. My family and I will never shop there again and I will tell people what happened to me. I don’t understand why I just couldn’t get the floor model. Come on it’s “DISCONTINUED”. I know my review won’t mean a thing. Just be aware. They should TRY to make their customers happy. MOTTO: WE CARE. We are dedicated To providing you with and I’m compromising shopping experience that is second to none. Bad experience here.

Donald provided me with excellent service. I have purchased two couches and a bed frame and am very happy with the quality of service and products.

While the experience in the store was fine, things went wrong when we decided to buy the manager’s special sectional. First, our salesperson had trouble putting the order in the system, and put that we would get the couch in “2-12 weeks” (what?!). Payment went through but could not print, at least we got emailed invoice (though put in phone number 3 times, it never actually saved to our order). From there it just got worse…feeling uncomfortable about the purchase process, partner called customer service to check on it next day. Told that some pieces were out of stock and we’d have to go back to the store to get a refund. Excuse me?!? I tried calling next day: first rep seemed untrained, long silence, then without asking put me on mute for over 10 minutes. When I tried to call back, hold time was 30 minutes, then just 1+ minute of silence. Partner tried again, this time getting a guy who said we would get a refund back on her card only (when we had split the payment). Could not provide any sort of verification. Called the next day, finally had to escalate it, and finally at least got an email confirmation that order was canceled. One week later the refund is pending on both our cards. After speaking to multiple customer service reps this month, Ashley is easily the worst. It is obvious that whatever they are doing is not working, so I can assume they are not interested in taking care of their employees enough to have good ones interested in working for them.

Had an awesome experience shopping with James! He took good care of our needs and helped pick out best pieces for our house.

The staff in the store were great to deal with….but! We were told the majority of the furniture would be delivered early June, with the dresser being delivered in Nov. Our daughter was moving into the house on June 22 from the PNW. We were given numerous dates for delivery while our kids lived on a mattress on the floor, plastic chairs and standing around to eat. Finally, we got confirmation on delivery…..but no, only the dresser that was suppose to be delivered in Nov. Still, no table, couch, loveseat, no dining chairs, bed set, chair, etc., which were the items set to be delivered in early June. Finally, July 14 the delivery was made. Our family, who has shopped with Ashley’s for years are done with them. I understand the difficulties with delivering a product in today’s game, but don’t tell us one thing without being sure. Ended up at Rooms To Go since this started and they delivered everything on time.