Ashley Store | Austin, TX 78748

Overall great experience. No one was too pushy or overbearing while I was looking around for a bedroom set but would still check in to see if I had any questions. Satisfied with the purchase process and customer service received.

Worst customer service ever. Ordered a lamp 2 months ago and it still hasn’t arrived. When I initially bought the lamp they told me they didn’t have it in stock and it would come via fedex at a later date, 6 weeks went by I got 2 automated messages telling my order would I arrive in a 3 hour window but never got anything. Keep having to go out of my way to figure out when my stuff will arrive and keep getting told different dates. Automated message tells me the 31st, lady calls me and tells me the 1st, and when call customer support they say it will arrive in 2 weeks. They have no idea what they’re doing do not but from here

Edy is super friendly and helpful he went out of his way to make sure we got exactly what we wanted. I won’t hesitate to go back to him when I’m in the market again

James Clark was awesome in helping us pick out a new bed for our primary bedroom! :) loved how he had balloons to help keep my overactive 4.5 year old occupied while we shopped/finalized our purchase.

(Translated by Google) THAT (Original) NA

Awesome

Will was absolutely phenomenal in helping my husband and I find furniture. I would definitely recommend my family and friends. Wonderful customer service from almost everyone. Thank you Will.