Ashley Store Austin, TX

Our salesman, Kyle, was so helpful and did an excellent job.

Ryan Long was an incredibly knowledgeable and great customer service representative! He was able to answer all of our questions, make excellent suggestions and made the whole process go very smoothly. What a great experience!!

Ask for Kyle Wise. He was really friendly, honest, and transparent. He did his best to help make everything really affordable. He even kept me company and swapped stories with me while I was shopping, making it a very personal experience. He’s the kind of person that makes you want to come back again. Thank you Kyle.

Poor experience today while browsing. The pressure they put on you, followed by downright condescension and rudeness is unacceptable. We stopped in today to look around as we are in the market for a mattress and new furniture after a move. We are greeted at the door, let them know we are just looking around today and move along. Next, the manager finds us and introduces himself and we politely make small talk and then let him know we are just browsing and not looking for anything particular. We then get to the mattresses and not two minutes later, another person comes over and welcomes us to “his kingdom”, the mattress section. It’s pretty clear he was sent over by the manager, but that’s besides the point. I know he is a salesman, and he is going to give us a spiel which is fine, so I let him go ahead. After his pitch, I politely ask if it’s alright if we take a look around, and that we will let him know if we have any questions. He says “huh?” as if I am speaking another language, so I repeat myself and at this point he says in a condescending tone “so you guys are mattress experts?” I’m sorry, but do I need to be an “expert” to know if a bed that I am laying on is comfortable or not? Despite repeatedly indicating that you are just browsing and not looking for help, they will follow you around the store trying to pressure you into buying from them. I certainly didn’t feel inclined to buy anything from this store due to the fact that they can’t respect such a basic request. How can I trust that the requests I make about buying $1000s of dollars of furniture would be respected? Saved myself the trouble and walked next door to the other furniture place where I was given the space I requested.

Wonderful…

Extremely happy with my experience here. Fiona and the store manager Montez were extremely helpful. I let her know what I was looking for and she was able to bring my idea to life. All of the staff here are respectful and very nice. If you are looking for an amazing furniture shopping experience this is the place to go. I will most definitely be coming back soon.

Ryan & Eddie were great !!

Ashley has a huge selection of kitchen, chairs and dining. We were able to find the chairs that I needed to go with the table that I already had, and I picked up on a couple awesome pictures and the photos as well. My salesperson Will, was awesome in assisting.

My most crappy experience in this ashley furniture store. The sales guy was so pressuring. We had to say sorry to him for asking for prices of the furniture. When the deal was not coming in our budget and we wanted to leave, he just said please don’t come to this store. This just wow. I would advise you to avoid this store and check either cedar park or Pflugerville store.

Have not had the furniture Delivered as of yet. the delivery experience as been awful. I was assured I would receive texts for confirmation. But i keep getting emails that I don't see till to late( I'm out of the country for work) and I'm about to cancel this entire purchase. UPDATE; This issue is because our sales rep entered my phone # incorrectly. We noticed at the store & was assured it would be updated correctly. It wasn't. After 2 missed deliveries I called & was told the # would be updated.....it wasn't again. Now, I just got off the phone & # updated once again I hope. LOL How hard is it to update a customers profile with the correct phone #? Ashley, contact your IT dept plz. All associates have been gracious. But the end result is I'm still waiting for a delivery for another 3 days. If I worked from home I guess this wouldn't be an issue:) also thank you for the reply.

Marc DeJesus was extremely helpful in having us select a couch. He listened to what we wanted, and found it pretty quickly as opposed to trying to sell us on something we didn’t want. He also helped us pick the payment plan that offered the greatest savings. If I needed additional furniture, I would return to Marc.

Nice people.

Josh was amazing! Very knowledgeable, personable and made you feel very comfortable with any question you had. No pressure either. Would definitely recommend anyone flinging into Ashley to ask for Josh.

Edward was more than helpful. We left there thoroughly pleased and excited about our purchases.

Very happy with our experience at Ashley furniture. Casey Vigue was phenomenal to work with. He answered all our questions, didn’t pressure us into a decision, and worked with us patiently as we took time to decide on this big purchase. We would recommend him to anyone! Also, this store is great for anyone who needs to see a lot of different options.

My couch fits perfectly in the space. It’s BEAUTIFUL! I LOVE it! My salesman Jacob was AWESOME and the delivery guys were THE BEST!

I was very happy with my salesman and I will return

One of the salesmen asked what we were looking for he helped find and then gave us an excellent deal it was that easy thanks Ashley furniture

I had a great experience selecting & buying a nice leather power recliner at Ashley Southpark Meadows last week. The friendly salesman, Kyle Vigue, met me shortly after I entered, & I told him what I was looking for. He was able to take me directly to the options scattered on the showroom floor, including bouncing back & forth to compare chairs. It was a nice laidback experience with NO sales pressure from Kyle. He helped me negotiate the price for add-ons to get the best deal for me. He thoroughly explained the purchase, delivery & warranty I purchased and I walked out happy (instead of stressed like I often do at some other high pressure furniture stores). My chair was delivered <week later, unpacked & fully assembled by the delivery men (worth the extra $20). I’m very happy with my new, beautiful recliner & will return to Ashley SP Meadows for future furniture purchases!

The truck arrived when they said. The associates were very nice and efficient. They assembled the bed and were done in a very reasonable time with no issues!! Thank you

It was the best experience from walking in Mr. Franco did amazing approached me and he knew I needed some water it was hot outside he asked what I was looking for and he found it just what I wanted ..and check out was a zip and made sure i knew everything I was getting and I told him I needed it asap and he said no problem I got you 💯

very welcoming & friendly environment. they weren’t pushy sales people which was honestly refreshing. very helpful, i will be back for my other needs!

Great service!

Josh and the whole staff made it seamless. Josh is a great salesman and guy. His personality is infectious. Great job!!!

I am glad someone was able to help get my order completed!

Working with customer service was a nightmare. My shipment was set for delivery twice and delayed each time. I was promised VIP service. Crickets from everyone but Derek. I will never shop at Ashley again. I have tried to text and call the number the owner response gave me. It is a totally automated number and you cannot speak to a real person. AGAIN no response from the store. I am so upset and frustrated at the lack of communication. Do not shop at this store

Shawn ans KC were amazing. They were very helpful and assisted us thru the process of us getting our mattress.

Great deal and help with our furniture purchase!

My experience at Ashley's was beyond compare. Franco was great. He was very attentive to our needs and wants. He was very knowledgeable and courteous. For a great furniture buying experience, I recommend Ashley's at South Park Meadows.

(Translated by Google) Well, the seller treated me very well, let's hope the delivery is good too!! (Original) Pues amo me atendió muy bien el vendedor, esperemos que la entrega sea buena también!!

Kyle Wise was amazing and very low pressure about me buying my new couch. I had just came from another store and the pressure was so high while trying to make the decision on a big investment. When I went to Ashley and worked with Kyle he took his time to show me different sofas and went over and beyond to make sure I was comfortable. Never did he try to make me stay in the store, rather he helped me find something that fits what I want within my budget. Thank you Kyle and thank you Ashley for helping! This is the sofa I decided to go with in a different configuration.

Nick was great! He was very informative and patient while I made a decision on what to buy.

Purchased a rather expensive mattress, frame,elevation kit, etc... Two deliveries later, and we're still waiting on Ashley Store in Austin Texas to get the right material that will bolt up to the frame, elevation kit. TWO separate crews on two separate trips and still no resolution. Called the store three times asking to speak to a manager, left my contact information and still haven't received a call back from this location..

Great customer service, very helpful and professional!

The staff super friendly and ready to help to find the best deals. Love that they were supportive with me son and his support dog. I will be returning

Excellent service

Kyle & Shawn were very helpful to my husband & me when we were shopping for an entertainment center. They made us feel like we were very important customers. They were so helpful that we purchased a Tempurpedic bed also. It was a very pleasant experience!

Love when you can request sales people to let you browse and they do. Then when I needed them for sale-they’re good!

We had a good experience at Ashley Home store. Baraa helped us with our purchases and was very helpful, she explained everything and she was able to help us out with our mattress. Very good customer service. We recommend Ashley’s Homestore.

KC was an absolute legend and the hookup with the military discount at the end I’ll absolutely be going back for my bookshelf that I have been wanting or any piece I can think of.

Joshua Jackson was very professional and I got exactly what I wanted. I really appreciate his help.

Had the pleasure of working with Wynter today on her first day on the floor and she was terrific , selection wonderful as always and the entire team so helpful and knowledgeable. Ordered a couch and chair and got an incredible deal. I’ve been an Ashley Furniture now for 20 years. Going strong !

All Ashley stores are the same They lie and lie and lie

Sales people were courteous and helpful. We didn’t feel rushed and the delivery was perfect. Lots of notifications and we didn’t have to schedule weeks away.

Amazing! Braa was so helpful, attentive and quick to find solutions. Will absolutely be calling her for all future needs in Austin

Good service.

Orders three beds almost 2 months ago, then when the beds finally arrived and they began to assemble the beds, they were missing parts, so now we will be almost 2 weeks without beds and bed frames

Great customer service!

Will was great and helped me tremendously!

I worked with Baraa and she was fantastic

Josh was great. Good deal on furniture

I’ve shopped for my entire living room and dining room set from here. However, tonight, we went to get a dresser for our nursery and were greeted with the worst attitudes. The store manager agreed to speak with us and then went and hid in a room, only to send the salesperson out saying he can’t speak with us. Beyond disappointed in their lack of customer service and poor attitude. Additionally and more importantly, they were scamming us with prices. The price in store was marked up $200 for the dresser we wanted. We then saw it for $200 cheaper online. Before noticing this, the store manager was marking it down $200 as if he was giving us a deal. He was using the online price as it was marked up in store for the exact same item. On top of this, they wanted to charge us $170 for delivery and assembly, when online, it’s only $100. They quoted us a higher price for the dresser without delivery, if we were to go pick it up from New Braunfels ourselves. When online, you can get it cheaper and have it delivered to your doorstep for less than the cost we were quoted. When I pointed this out, the salesperson was speechless and the store manager refused to even acknowledge us. I’ve spent thousands at this store; however, after this experience, we will not be purchasing our nursery furniture from here and I’d caution others to stay away until they fix their practices and attitudes. HIGHLY DISAPPOINTED.

Excellent sale service. Polite and friendly

Ashley Furniture is the worst company.I bought an entertainment center from them. When it was delivered the back of the piece was cracked. I told the delivery guy to take it back and bring me a new one. He insisted that it would take 3 weeks to get another one and I needed it quickly so I reluctantly signed for it . The delivery driver said that he would personally come and replace the back panel. Which he lied cause he did not show up. When i called the company to complain all they wanted to do was give me half of the delivery fee which I feel was not fair. I will never buy from this company again.

My experience there was great except for the beginning, when my daughter had walked in before us, and was approached by an associate asking if she needed help and she said she needed to use the restroom and the person was like are you even going to buy anything In a rude way my daughter the said my mom is coming in and continue to walk to the back to the restroom luckily I didn’t get approached by him but the person who did help Shawn was awesome

Kyle was very patient with us! We originally went to look at couches but ended up getting patio furniture instead! We were being a bit difficult and undecided but he was patient with us over the two days deciding on what we wanted more. Definitely would recommend and talking to Kyle he was a great help in answering all our decisions!

Josh was so incredibly helpful and funny! He has a great experience and will be back to see Josh for whatever else we need in the future.

We are SO happy with our experience at Ashley SP Meadows! Isaac took such great care of us! He really listened to what we were looking for and helped us pick out the perfect piece. Because of Isaac’s expertise, we spent more money than we had planned, but we happy to do it because we had been shopping for weeks from store to store and were so frustrated. We will be back again and again.

We had exceptional service with our purchases at Ashley Furniture today!! Highly recommend for your future purchases!!

Great service!

got a sleeper couch and had it delivered for a hell of a deal! and a free stanley cup along with it. President's day sale.

Awesome experience and got exactly what we were looking for!!

It was great. The sales guy Kyle was great answer all of our questions, very helpful.

My husband and I shopped here recently for a new living room set. We were impressed by the large selection and quality furniture at an affordable price. Even better was our sales rep, who was not pushy at all, but listened to us and offered us options we had not thought about. From the moment we walked in to the final sale, overall fantastic experience.

Had a great experience. Josh was kind and funny. Understood exactly what I was looking for. And was diligent about explaining my options and financing.

We were in and out in less than an hour.

I would like to extend a personal thank you to our salesman, I didn’t catch his name during our brief interaction but he was wearing what appeared to be a long white lab coat of sorts. So he should be fairly easy to spot (and stay away from)! After explaining that we just wanted to browse around and would let him know if we needed anything, he proceeds to poke and prod for what I’m in the market for and that “we don’t need to to the whole look around and let me know thing.” After insisting twice that we just wanted to look around his response both times was “that’s fine we can look around together”. I’m sorry, I forgot I needed your permission to test drive this sofa sir? Well, if it wasn’t for the extremely unprofessional salesman I wouldn’t have ended up down the road at the amazing “at Home” Home goods supply store where we found a lovely dining table set that we just had to have. Didn’t know it even existed until we saw it.. not to mention the new bed set we got with it. Thank you Ashley furniture home store! If it were for you I would have never discovered the awesomeness that is “at Home”!

Derek and Kyle was awesome! They were very patient as I became impatient. They made sure before I walked out the door, minutes before closing, that I got what I came for.! Kudos guys.

Had a a great experience with Will after trying to deal with an online order. Will was able to give me a straight answer as opposed to trying to get help from customer service after 5 submitted orders. Thanks Will for your help!

Came in to look at modular couches and pricing. Baraa was extremely helpful, yet not aggressive, in my finding the perfect piece of furniture at the right price. Was a very easy experience.

We had a wonderful experience with Jacob Faz! He is very knowledgeable, personable, and passionate! He was also very patient and we did not feel pressured at all. If you're looking for the top guru in all things bedding/mattress look no further!

Great experience furnishing my apartment. Josh Palmieri. 10/10 human being 10/10 sales rep. Solid and knowledgeable guy. Patient and very helpful. Ask for him. Whole team was great.

Bad bad bad!!! Don’t go there Even Amazon are more reliable And helpful Been waiting over two months for one carpet!! One!!! Nobody’s giving answer, Everybody’s very rude and very impatient Would never recommend this store or this brand !!!!

Stay away from that store!!!! They dont even deserve 1 star…. The worst experience I ever had Been waiting for one rug for over two months, Every time I call customer service each one is telling me different dates-Until I just realized they are lying to me Nobody’s giving answers nobody picking the phone and whoever is , is VERY L rude and VERY unpleasant Would NEVER Recommend and NEVER Going to the store again!!!!!

Will was excellent. He put no pressure on us but still managed to make the sale. It was a pleasant experience.

Our sales person Will was extremely patient as we tried and retried recliners. He did not hover, but kept checking on us. He was able to recommend options. We had a great experience with him.

Barra was incredible at helping me find exactly what I wanted at the price I wanted. She spent significant time with me to make sure I was getting what I needed. Cannot wait to for my dream Chaise to come and get delivered.

We had such a great time at the Ashley Furniture store in Southpark Meadows last night. We originally just stopped in to browse, but Joshua and the store manager made us feel so comfortable that we ended up staying for a couple of hours. Joshua was new (it was his first day!), but he was so chill and helpful, and we never felt pressured at all. The store manager (whose name I unfortunately forgot) was equally great. They worked with us on the price and we ended up buying our dream couch! We can't wait for it to be delivered. Highly recommend this location!

Franco, Evan, and the store manager (didn't catch his name) all were very professional and met our needs. Great experience and great experience. Store was well maintained and clean. Including the bathrooms. Five stars. Thank you, Nerio Family

Salesman Will was very very helpful answered question but didn't hover ! Good selections at a fair price. Happy with our purchase of coffee table and 2 end tables.

Daniel Moore was very helpful and make the business transaction very quick (30 minutes). Very professional.

Great experience and the sales team is knowledgeable about the product and know how to make it a wonderful experience. Baraa is great at what she does.

Josh was a huge help! Honest and informative!

No pressure sales pitch. Fast and easy. Frank gave us our space to talk things without pressure. He included our grandchildren in the conversation. Everything went smoothly.

Montez was such a pleasure to work with. He helped me find just what I needed to make my apartment feel like a home. Thank you!

I had a great experience shopping at your store!

Dan was most helpful. He completed the sale quickly and efficiently.

My furniture buying experience was excellent! I received the help I needed, with zero sales pressure! The President’s Day sale saved me hundreds of dollars on my purchase!

I had a great experience! Great deals. The very professional design consultant, Franco, helped me with measurements so I could pick the perfect pieces for my home.

Excellent service!! Our salesman Josh took his time showing us various styles of bedroom suits and rugs. We did not feel pressured to make a purchase. We had a 5 star experience!!

Jacob was very helpful in assisting me in making my selections.

Amazing experience Fun time. Thanks Franco!!

Great customer service and glad I did a phone transaction. Quick and much easier with phone than online

The sales person took plenty of time to show us the furniture, and I was being assisted very well

BARAA was so helpful and patient! We will definitely be purchasing with her again. Thank you!

Outstanding customer service. The showroom is beautiful and with the help of the staff on the floor, we found exactly what we wanted, at the price we wanted.

I had just been ignored at Rooms Togo, and Mega Furniture. Though Shawn Rushing showed me more expensive options, he didn't abandon me to catch another sale, when I decided on a more economic option with more comfort.

Josh was very cool and helpful with our sofa purchase. He was knowledgeable and patient with us, as we were between a couple options. Able to get us the couch shipped 2 days before the Superbowl, and we're trying to have some people over, so that's amazing! Thanks Josh!

Rayn was very helpfully and answered every question. He was very confident in what would work best for what we need and what would last in the long term. We will definitely be back in the future.

This store has great selection of furniture along with the professional & helpful knowledgeable staff! That being said , there’s no need to drive all across Austin when looking for high quality furniture!

Lovely experience picking probably the last couch I will ever buy brand new.

Will made for a great customer experience. Knowledgeable of the location of certain styles and items in the store. I was in and out in less than an hour. I couldn't have asked for a better associate to help me out.

My experience with Jacob specifically was 10/10. He was so sweet, VERY knowledgeable and transparent. I’ve had bad experiences in the past with salesman. Buying new furniture is supposed to be a fun and exciting, and usually never is because of the pressure of a bad salesman. My experience with Jacob was so good, I can’t wait till someone in my life needs furniture because I can refer them to someone I know I can trust with their business. I came in knowing what I wanted but Jacob took it to the next level and gave me knowledge about the couch I wanted that I didn’t even know I needed to know and it made me want to buy it 10x more! Thank you Jacob for making Up for the bad experiences I’ve had in the past. 10/10!!!

The absolute best day ever. Shawn one the sales floor personnel was so eager to sale the rug. I only had a certain budget to spend and one of his managers came over, heard what I was going through and he matched what I was willing to pay with the warranty included. I'm a disabled veteran and this was the best discount ever offered to me in a single transaction. Thank you to those two gentlemen for having a kind heart for their company ❤️.

Kyle really went above and beyond to help me!

Thank you for the great service!

Both Franco and Josh were excellent with there explanations and in custom fitting me to my new Sealy Lux

I had a wonderful experience! Baraa, the sales representative was extremely helpful. My partner and I were looking for a specific type of couch and she helped walk us through several options and aided us in customizing those options to best meet our needs and budget. She made the couch buying experience very easy and pleasant. I would definitely recommend getting Baraa’s help if you are looking to buy any large piece of furniture.

Derek was very helpful and very patient with us. While we made up our mind.. Thanks for all your help.

Tanner was awesome

Ryan was very helpful and found me the perfect chairs for my living room. I would be happy to shop here again!

Jacob was great

We bought a dresser/ mirror set and a bed set from Ashley’s last summer. A woman named Addy sold it to us, she seemed to be having a bad day so we didn’t mind brightening her day with a sale. Addy sold us on the early buyout (90 days) So we decided to finance thinking it would be an easy credit boost. Ashley in house finances through Acima, yet no rep was ever in store the many times that we came. Long story short we paid the buyout within 90 days but Acima never applied even HALF of it to the principle. I think they are crooks. For 4 months we could not get in contact with anyone from Acima except for one time after the buyout time frame had passed, and what they told us was that Acima doesn’t even put the full buyout amount on your online account. You have to call and ask for the amount WITH fees. As if you’d know… I think Ashley and Acima have a crooked way of doing business and it’s very dishonorable.

(Translated by Google) Excellent service until I found more than what I was looking for (Original) Excelente atención hasta encontré más de lo que buscaba

Salesman was very professional and easy to work with.

Ryan and Jacob were very helpful. I went to browse around looking for sofa ideas for my new place I recently moved to. I had one that I saved from their website that I really liked and had intended on purchasing next month if I didn't find something better. Jacob was really knowledge about leather sofas and how to properly care for them to keep them looking their best for years to come. The Lombardia style was the one I wanted but was going to purchase later next month in outright cash. Jacob helped with not only locating the leather sofa to see if they had it in stock, he found it for a lower price than what was on the website and asked if I decided to purchase it today, they would gift me the extended product protection. Long story short, I ended up purchasing the sofa today and I'll be getting it delivered at the end of next week. Thank you to both Jacob and Ryan for your kindness and listening to my needs and what I was looking for.

What a wonder Experience it was shopping for my household furniture here!

Just bought a couch here. Kyle helped us out (during his first week) and was so patient with our questions, and thorough upon completing our purchase. Thanks to Ryan as well for his excellent training and assistance. Great experience. Would recommend!

The gentleman that helped us was very helpful and patient. My dad use to work for Ashley long time ago and loved them.

Will was great when I couldn’t order something online and had to call in! Thank you!

Was greeted at the door by Will who was straightforward and honest upfront. Gave us lots of information and pointed us the right direction. Will was not pushy and didn’t hound us as some salespeople do. After looking at other stores, we decided to go back to Will to purchase the new couch and ottoman.

Went to Ashley Furniture, when we first walked in Will introduced himself to us. An extraordinary young man, he told us where to go to find what we needed. Would occasionally come over and check on us, never pressuring us to hurry. Very informative and professional. I actually left to other furniture stores and came back to make my purchase. Thanks Willam Croissant

We really didn’t plan on buying, just looking. But Josh was very helpful and offered a deal we wouldn’t refuse.

South Park Meadows and team are great. The Ashley distribution center in Albuquerque completely screwed us. Purchased the sofa before Tday based on the delivery date. Distribution center confirmed delivery date 5 days prior to delivery. One day before delivery Ashley cancelled our delivery with no communication. This was a time sensitive delivery. Spoke with many managers who agreed with the horrible customer service. Ashley doesn’t care. NEVER AGAIN ASHLEY.

Will Croissant was very patient and understanding. He took the time to ensure that I understood all aspects of not only the furniture I was looking at but also all purchase options available. He answered my phone calls and responded to text messages promptly and professionally. I can’t wait to have my new living room delivered next week.

I can understand needing to do your job but we ended up leaving because I kept telling the sales people we were just browsing but they'd keep hounding us. I want to browse in peace and if I like something or I have questions I'll come find someone.

Shawn was amazing and we got an incredible deal on a gorgeous new couch! No pushy sales just great service! Highly recommend paying them a visit!

My experience was great! Ryan, the sales representative, was great. He was very knowledgeable, showed me a few options of what I was looking for and offered different items and showed me their functions. After he was done showing me the different items, he asked if I had any questions and left me alone to think about what I wanted and to feel the difference between the items I was looking for and not feeling pressured to make a decision right away!!! He was never a pushy sales rep., which I feel was great!! Today I called him and bought my recliner from him!! Ryan is a GREAT sales Representative, he is not pushy, persuasive, but doesn’t ignore you either, like some sales reps do once you tell them “I’m are just looking”, he is very knowledgeable of their products/items. Overall a GREAT experience!

Our salesman Will was so wonderful and helped us get what we wanted in the store. We are very excited we chose Ashley’s Furniture for our first buy. Thank you Will for your understanding help.

Great service and no pressure.

The salesman was very knowledgeable and extremely transparent!

I bought a dining room table today from Ashley’s. What was incredible was I spoke to 1 salesman, Tanner when choosing the table and when I came back he was at lunch and another salesman, Issac finished up the paperwork for Tanner. I love the teamwork they had to satisfy me, the customer.

Amazing friendly staff!!Got an awsome deal.. or so i thought..until they gave me even more discount 🤩

Was able to find bedroom furniture but not a tall man’s recliner that met my satisfaction.

(Translated by Google) Good service both times I visited them (Original) Buey buen servicio las dos ocasiones que los e visitado

Such a FUN experience it was to fill my son’s apartment with high quality AND affordable -charming furniture ! The team was incredibly attentive, accommodating, warm, so helpful and a blast to shop with. This experience will infuse, joyful memories into my son’s Studio apartment sanctuary! Deb Zaccheo

Amazing team! Friendly and fun experience!

Do not buy from this company. I purchased a baby crib this past cyber Monday and as of today December 18th they have not been able to give me a delivery date that is all I have asked for, I talked to different representatives and all of them say the same thing “just wait for a email confirmation” I also requested to talk to a supervisor no one took my call or had a minute to call back. Worst service ever..

Will our salesperson was knowledgeable and very helpful. The process was super easy with our pre approval

I had gone on sunday afternoon 12/15/24 at 5:30pm. When i had entered i was greeted by WILL (a slim tall white male, blonde, blue eyes, little to no hair), at first i felt welcomed by him and had said that i was looking around - he became pushy and passive aggressive. Making comments like “that’s what everybody tells me”. I took a gander around the store and upon leaving he came up to me and the passive aggressiveness continued. This time just being blatantly rude, as he said things like “you just came to waste my time” when i had just said i didn’t find anything today. to reiterate i had said in the beginning that i was just looking around.

Came in just looking to see what they had and was met by a sales guy who was nice, however walking around the store for a few minutes we decided it was time to go and as we were leaving another sales guy approached us and we told him we were just killing time and he replied “well this is a business” insinuating that we only needed to be there if we were ready to buy right now. We declined and tried to leave and he then tried to guilt trip us to buying a ornament for a kids charity and we politely declined and he just replied something along the lines of “yahhh who cares about the kids” or something trying to make us fell bad lol. I didn’t catch his name but but he was a stockier Hispanic guy. I’ve been in multiple Ashley furniture stores over the past week and they all are just sleezy feeling.

Addy was great, she was very helpful! We bought a dining and bedroom set, Ashley Furniture had a great selection! They are having a 25% discount now, we saved almost $2,000.09

Great customer service!

No sales pressure. Friendly and knowledgeable salesman assisted with our purchase.

Shawn was amazing helping me pick a tv console!

Will provided timely information to me as we looked for a replacement chair for my home office. He did a great job helping me find just the right item. Nicely done!

Derek was great. Give that man a raise

On Saturday, Dec 7 @ 12:15 pm, I had a very uncomfortable shopping experience at this location. I came ready to buy a couch but to also stay on budget. As soon as I walked , the sales person WILL (a slim tall white male, blonde, blue eyes with blue polo), approached me. From the get go he seemed knowledgeable and convincing as he should. The entire time it felt like stalked and pushed to buy. He came see me at least 6 or 7 times and it feel very intimidating . I said “I’ll come back later” since I wanted to go other places to find a better deal but he shut me down by saying that if I walk out of the store , he will not give me the “deal” (in question of 15 minutes he lowered the price by $400). I don’t like lowballing but he was really pressuring me. When I was planning my exit, he again appears out of nowhere to offer me $650 plus tax . In a way to get away from this person (and to kindly close the sale) I said : “I’d like the sofa for $650 including tax”. His whole demeanor changed (not smiling or friendly anymore) to tell me : "You are more than welcome to leave, HAVE A GOOD DAY”. He practically kicked me out of the store. so frantically I texted my son to tell him that I’ve been asked to leave. I need the STORE manager to put this sales person in his place. Sales reps should NOT use predatory sales strategies: WE ARE NOT A TARGET, NOR A $$ DOLLAR SIGN. My family and I are long time Ashely clients and we even hold the credit card. HOW can Ashely keep this sales reps on the floor treating client with zero respect & compassion? I don't want to step foot ever again, sadly.

(Translated by Google) Good attention Good prices (Original) Buena atención Buenos precios

(Translated by Google) Very good (Original) Muy bueno

Franko and Monica were both professional and thorough. Patient and answered all our questions and concerns. Frank was an amazing salesman and he knows his stuff. Overall it was a great experience hook like and sinker!

Love the service and assistance finding our rocking chair. Had multiple options to choose and very attentive when asked about pricing and availability. Found our desirable chair and went smoothly with payment options and shipping. Definitely coming back for more furniture in the near future.!

I must admit I don't like furniture sales people, mattress sales people or car sales people. I am a quick shopper and i know what I like and don't like immediately I do not need to be talked into anything. If I know I know quickly. Shawn was my sales person. Very knowledgeable. I wasn't even in the market for a sofa and king size chair at all but, I really liked something at Ashley. I was looking for a recliner which are so hard to find ones that don't look like they’re from a 1990s paneled basement. I didn't find this at Ashley unfortunately but, I did find an unexpected king chair and sofa. I told Shawn and Will (who Shawn called for back up on that walkie talkie thing. I know how this works) that i'd be back. Of course statistics say that when a customer leaves they don't come back. I get it. It was awkward. I left to go to another store and find recliner. I did. I called Will and said could you send me a pic of the sofa i like I want to see if it works well with the recliner I found. PIc attached. That is a salesperson. Have fun, be fun, don’t pressure. I ran back to Ashley, placed my order. It was quick and painless. I would definitely refer Ashley at Southpark Meadows and Shawn and Will. I know what kind of customer I am. Not easy. They let me be me and they made me laugh. Well done! Sold. And somehow I bought a bed frame and two night stands that I wasn’t shopping for. Nice work Shawn.

It was awesome and satisfying experience. I look forward to continuing doing business with you. Thank you!

Jada’s customer service and patience to help us select the appropriate furniture was unmatched. Thank you Jada for making our buying experience great!

Ryan was very knowledgeable and guided us to appropriate selections. Good variety, good price, and we get our couch in less than two weeks!!

Josh was so helpful in finding us the right leather couch! He took his time, was very informative and so nice! We are very pleased with our shopping experience at Ashley!!!

Franco Valdez at Southpark Meadows was very friendly and helpful.

I was kindly greeted upon entry, Jacob introduced himself then asked if we were looking for anything in particular. We were looking to get a sofa and pointed at some out after asking what kind and style we were looking for. We saw one that we liked and made the purchase, the whole process was straight forward with ease thanks to Jacob.

Jacob Faz is a great salesman. He provided suggestions and helped me find what I needed

Great service

Ashley was very helpful and I really found what I wanted pretty fast and very excited to get my chairs was an awesome experience.

Issac was a tremendous help.

0 STARS. DO NOT LET THEM DELIVER YOUR FURNITURE. 0 COMMUNICATION. I bought a $1000 sofa sleeper that arrived a week late, and then it had a tear in it. $300 Lamp was supposed to arrive the same day but arrived with no notification- sat outside my home for the taking for who knows how long, and the box looked like it had been mauled by a bear. They blame the warehouse, they blamed the truck breaking down. Blah blah blah. If I had it to do over I would NEVER SET FOOT IN THIS STORE.

I came into the store today 11/22/24 at 4:10pm to look around just to see what they had in store when I was greeted by sale rep guy (Mexican middle age man with short hair), I told him that I was looking around. He told me how he was commission based. Which I understood so I didn’t want to waste his time by thinking we were going to buy something today. I told him multiple times that we were just looking. He said he has to give us a tour. He took me to the mattress, after mentioning we were just looking around and he made me feel really uncomfortable and making me not wanting to come back to the store. He was trying to force a sale on me. Then he decided to tell me “you came into waste my time so I am going to waste your time, and you can go now and look around.” Customer service was TERRIBLE! I don’t recommend this store at all. Even though I told him in the beginning I am here just to look around that was unprofessional behavior.

Issac. Was amazing

This store has great employees offering great deals! What more could you ask for?!

Our service At Ashley with our wonderful and kind salesman Derek was such a breeze! He was very helpful and informative! If you chose Ashley in south park meadows for your next furniture buy, DEFINITELY ask for Derek!!!

Bought a dining room but it cane damage and they took a long time to replace it

We really appreciated Jada's attention, patience, and professionalism! She showed us around 10 different recliners, noting down our comments and the specifications of what were looking for. Jacob also assisted and was a pleasure to work with. I'll definitely recommend your store and staff. Thank you.

Wonderful experience. Will the sales person was incredible. Found exactly what we wanted. Great price. Great financing. Just Excellent all around. Thank you.

The store was very short staffed, yet the salespeople were very attentive & cordial. We were not rushed to make a decision, we were given time to discuss our choices.

Adilene is an outstanding salesperson, she went way above any salesperson I have ever dealt with. Kudos to her.

Very pleasurable William was easy to deal with very kind and concerned with our needs. I would recommend him to anyone that is in the market to purchase furniture..

Customer Service was very helpful Thank you Josh

Our sales guy Ryan went above and beyond for us during our experience. I’m only giving 4 stars because the store was uncomfortably warm but the interaction with staff was amazing.

Rep was super helpful and I love the couch I got! Will definitely go back next time I need something :)

I wish I could write a great review but we had such a bad experience at Ashely. It first started with sales lady named Jada, she walked us around and gave us prices at first everything was great, then she asked us to wait for a bit & she went to assist another client… at first I didn’t think too much of it until she did it again. Not only that but when we were ready to check out it took her almost 45 mins to be able to place the first order. She walked around and seemed like she was looking for someone & then went to ask for help. Even the people around her saw her struggling but wouldn’t help much except for a gentleman man who helped her get some authorization, she then got it and proceeded to still take so long to process the paperwork. I had to leave because I had a meeting & she said that when I came back she’d have everything ready… well i come back & nothing was ready for me to sign. I waited about 45 mins again. She told us that our dinning room was going to be wrapped with plastic by the time we came to pick it up. It wasn’t, the approach they had towards us was so unprofessional. They handed out the wrapping paper and said we had to do it ourselves in front of the people shopping (we got a model dinning table but still paying for it so I don't understand why they couldn’t help) if I could rate the service a 0 I would, which is sad because my parents have bought a lot of furniture from Ashley and they’ve always given them great service.

Thank you Jada G., she helped me with the purchase of our dining set. Excellent customer service & support. 10/10 will recommend Jada!

(Translated by Google) Very bad attention (Original) Muy mala atencion

Great place. Sales people are informative and nice

Great customer service, no high pressure sales. Prices are reasonable for the quality. Would definitely wait for a sale to get the most for your dollar. We are excited about our new couch and chair purchase. The store did seem to be in need of a cleanup as there were dead bugs around the perimeter of the store and it was a little musty smelling in a few areas. (10-24)

Sofa was delivered late & one of the cushions was needing replaced. It will now be til mid December since it is on back order. Not a great experience!!!!!

(Translated by Google) Excellent I loved it recommended thank you for your time and willingness (Original) Excelente me encantó recomendado gracias por su tiempo y disposición

Our sales rep, Will, was very helpful and provided excellent customer service!

Very good experience

I had a great experience at Ashley furniture today . The sale person by the name of Frankco. Help me today and I said what type of furniture I wanted and he listened to gave great feedback to all my questions and great customer service.

SCAM! Do not shop here. I have been dealing with my order for over an entire month and have had to take time off work several times to confront sales associates at the store, just to be assured they are fixing all the issues they have caused just to find out new problems the next day. Like I said this has been over a month dealing with this and i have had to go in every week sometimes several. The sales associate who helped me put two orders in for my one order. Meaning I am currently being charged for 4 couches, two dinning tables and two area rugs. I have called every number and spoke with management on every level in the store and they promise all these resolutions that get no where. We currently have the first set of furniture that the store says we shouldn’t have and are scheduling to pick up. Then pick up gets here and drivers are always rude and say they have no information on picking up the furniture then just leave. As someone who works in sale management I believe no level of management at this store has any level of experience. This has been an awful experience and keep in mind they have offered us free pillows during all this. Pillows. As if we’re not being charged over $1000 extra now, and they still have yet to resolve that. These are just parts of the experience and no way I can type of the whole horror story of an experience this is. Shop anywhere else.

(Translated by Google) Very competitive and attentive to customers (Original) Muy competitivos y atento con los clientes

Our sales representative Abby was so helpful at getting us a bedroom set for our daughter. From the time we entered she was so helpful and nice. We got an awesome deal! We are definitely coming back to Ashley's in the future. Thank you, so much!

Went in for one item and came out with three. The sales team were super helpful and made sure we were getting the best quality with the best deals. Jacob and Montez went above and beyond for me my family. 10/10 - would recommend

Jacob was very helpful and made the furniture buying experience enjoyable. The store had a great selection in all price ranges.

Will has helped me purchase multiple pieces for multiple rooms over the years. Great customer service.

I fell in love with a couch and paid in full on-site. The staff was struggling because their new iPads were giving them a hard time. None of them were connected to the printer and the iPads didn’t transfer any signatures so the signing process took almost 20 minutes. The sales person, while she was very sweet, typed my email into the form incorrectly twice. So the floor manager comes in to send me the invoice to my correct email. I leave expecting a call to schedule delivery two days later. I receive no call so I call the guest help center only to find out not only had the sales agent saved an incorrect email to the form (even after having corrected her spelling twice) she also saved my phone number incorrectly. So no one could get a hold of me, nor could they find my order. The guest help center tells me now they can’t schedule delivery until 7 days later - not okay because I’ve been told multiple times that the couch is just sitting ready at the warehouse. I then email the store manager, twice, and receive no replies when I ask for some sort of compensation for the trouble I experienced on their account. I politely ask the guest help center to escalate the issue and contact the warehouse and they do nothing but give me a work order number that never gets addressed. Finally I’m blessed to schedule delivery for 5 days later after having reached out multiple times. Now, the delivery drivers were fantastic, professional, and very sweet. But if you buy in-store, make sure you’re watching how they save your information. Because I received absolutely no compensation, no apologies, no accountability for the mess they made.

I've been waiting for a bedroom set, mattress table and table with 6 chairs for more than 2 months. Supposedly 24 September was the day to get it all. No such luck. Pre Covid I received better Service when I ordered a bedroom set. I am missing a rail for the bed I ordered and I haven't received a call back of when I will get the missing bed rail. Very Frustrating to pay almost 4k and get such bad service. It seems once money is paid, it doesn't matter how long you have to wait. UPDATE!!! I HAVE CALLED THE NUMBERS YOU PROVIDED. A SO CALL TICKET HAS BEEN MADE AFTER CALLING NUMEROUS TIMES. THAT TICKET NONSENSE IS ALL LIES. I WENT TO THE STORE AND THEY ALSO CUT A TICKET FOR THE MISSING RAIL. SO FAR NO RAIL, JUST "WE WILL CALL YOU BACK AS SOON AS WE KNOW SOMETHING" I HAVE WENT TO THE STORE MULTIPLE TIMES AND IS VERY CONVENIENT THAT THEY CANT REFUND MY MONEY. CORPORATE WILL MAIL A CHECK EVANTUALLY IF I PURSUE THAT ROUTE. IS B.S. THEY CAN TAKE YOUR MONEY IN A HEART BEAT AND NOT EVEN PROVIDE A FULL FUNCTIONING BED. WHAT EVER HAPPENED TO HAVING A SALESMAN OR STORE MANAGER DOING THEIR JOB TO MAKE SURE THE CUSTOMER GETS TAKEN CARE OF AND NOT JUST RECEIVE A COMMISSION FOR PUSHING A SO CALLED BED WITH MISSING PARTS ON TO A CUSTOMER. STEER CLEAR OF ASHLEY FURNITURE. NO ONE WILL TAKE CARE OF YOU. AND IF THEY DO IT WILL BE 3 TO 4 MONTHS LATER. SHOULD HAVE GONE TO ROOMS TO GO.

Franco my sales representative found exactly what I was looking for ,and the delivery team did everything in the right amount of time . Loved my experience and will be coming back :)

I was pretty impressed with our visit we worked with a guy by the name of Jacob who helped us and was able to give us a discount on our purchase Carmen

We had such a pleasant experience with Dakota and Addy. The customer service was excellent.

Was window shopping today and stopped by to look around for. Met associate Will when I walked in I was just looking around. I said wasn’t planning on buying anything today and the associate goes “get out off the store and why did you come in to waste my time”.

Sales staff were wonderful. They let you know they were there for any questions but also gave you space to roam the store. Very polite and helpful. Purchasing was quick and easy. Didn’t wait long for paper work. Good experience and love the new sofas.

I showed up late in need and Jacob helped me past closing to get me what I needed. He wasn’t pushy but well spoken on the subject. I’ll have to wait to see the product now

Excellent service. The quality of your furniture is awesome. Couldn’t be happier!

Liane was AMAZING. She made us feel very comfortable. Can’t wait to make future purchases with her! :)

They sold us a bogus warranty with dining room table. We had table for 2 years. Rustic wood finish. The top is now bubbling in certain spots. We call warranty and they said we the problem. Ashley hustled is in this regard because they will always say the customer the problem. Ashley is not what it use to be. Rooms to go is looking better and better these days.

Derek was great to work with, he was great in every aspect of the process and was extremely helpful!

Great service, thank you Francisco for your help in getting what we were looking for. Rachael O.

Shoutout to Shawn for his awesome assistance and service!

Went in looking for 3 furniture pieces and left with just that! Franco was attentive and worked quickly, but thoroughly, to find exactly what we wanted. Good experience at the store. Hoping it will be the same with delivery.

Very nice place to shop. Jess was a great help to us. I would absolutely recommend this store!

First time buying at Ashley’s and we had a great experience! Great customer service by Jacob at South Park Meadows! He did an amazing presentation from the moment we walked in. Greeted us with a smile the whole time. He was very attentive and continued checking on us the whole time, answering all our questions and made us feel just at home. Great sales man! The quality of the furniture was beautiful and can tell it is high quality, and to top it off they offered great deals for Labor Day. Definitely recommend Ashley’s furniture, we will definitely be back for our future furniture.

Your team was professional and extremely helpful In and out in less then a half hour

My experience was not fantastic! We came in walked around and salespeople walked right by us . I walked up front to see if anyone cared to help us. Finally we got a new salesperson named Isaac to say he would help. I already knew the item I wanted. I had a new Ashley credit card the had been purchased by another company and I was not aware. So I called while in store and was told to have retailer call and they would give them my account information. The salesperson and manager refused to call. Continued to tell me I had no account and I did. The salesperson Isaac kept going to wait on other customers and very short with me. Only telling me my account did not come up. I left the store very upset and my husband said let’s go try the North Pflugerville store. Thank goodness I did ! The salesperson Lisa took care of my issue in 4 minutes and ordered my items , in about 30 minutes we were out of the door. I would never recommend this SP Meadows store to anyone!! Horrible experience.!

Very friendly...very helpful..will definitely return!

Abby helped me and my mother and she was great!

Franco and the entire store staff was highly professional, attentive, and knowledgeable. He let us shop but also made himself available when we had questions and we couldn't be happier with the service, savings, and experience as a whole.

Abby is the best salesperson I’ve ever dealt with. She wasn’t overbearing, didn’t follow us around, but was right there for any questions we may have had. Will definitely come back and look for her.

Friendly, knowledgeable and very helpful. Adaleigh was great and very helpful.

Shawn Rushing, did a great. Did not pressure. Explanations and answers were very clear. We will be back if we need some more furniture. We had a good experience .

Just bought a new house and was looking to buy new furniture. Had went to Rooms-to-Go first and found a really great couch but wanted to see what options they had at Ashley. When we went to Ashley we were looking for a light-colored couch that was not leather and could recline. A sales guy came up to us and we let him know what type of couch we were looking for and he had two options he wanted us to look at. The first one was nice but it was leather and the second one didn't have a reclining option. The sales guy then phoned his manager with what we had wanted but at this point he looked frustrated. We had did one circle around the store which had taken about 10 mins and at the front we were greeted with the manager a tall blond guy with black gages. The manager had told us that he didn't have anything in stock and jokingly told us "Well get out of here" and kick his foot at us to head towards the door. We where going to look for a dining room set and a cocktail table for the living room but after he told us that we just left and bought everything at Rooms-to-Go. I feel like a good sales man shouldn't get frustrated with not being able to find one thing you want but should offer if there is anything they could help you with.

The service was excellent and we had a man who said I was his first customer. He was really nice and helpful. There does seem to be a lot of paperwork to sign though.

Colten Cully was amazing..problem solved and found the best solution for me

Do not shop here! After two confirmed delivery dates, excuses of why items were not delivered, and no return call from the manager. I then asked for a refund. I purchased the furniture over a month ago and still have not received the furniture nor my money back. The store is very unorganized. The cooperate office cannot assist with solving the matter. It's always 7-10 more days to return my refund. Really bad customer service. I will never buy anything ever again from Ashley's Furniture!

Good morning, well, it didn't go very well. They didn't deliver the furniture to me on the specified days and I had to go to the store to ask what was happening.

Jessica M. Helped us find the couch we wanted and needed! She was amazing and such a huge help!! Definitely ask for her assistance when looking for furniture.

Excellent service.

I was happy with the help of personal She was very helpful and happy with my purchase Thank you

Absolutely the worst customer service and stockage on hand that I have ever experienced in my lifetime. I will never ever purchase from Ashley’s again.

It was awesome, we went in for something specific, and Shawn stepped up and helped us.

Great experience with Will! We ended up getting a couple pieces here and another piece elsewhere and he only wished us the best in finding the perfect furniture for what we were looking for. Will was very knowledgeable and was ready to present other options based on everything we were saying. He showed us everything we wanted to see on the floor and more! Thanks Will!

Sales rep Franco was patient,kind and knowledgeable ty

I had a great experience with Derek and a rep from Acima Leasing. If you have a furniture problem, go let them solve it!

Knowledgeable salesman, quality furniture and speedy delivery service. Very pleased with my transaction.

The employees were very helpful and pleasant to work with. However, when we mentioned that we wanted to take a day to think over our decision, we were directed to leave through an exit door instead of the main entrance, citing a ‘system’ that monitors customers who leave without making a purchase. We were planning to return the next day and likely make the purchase, but being required to exit through a side door—and then told to use that door again if we came back—left us feeling unwelcome. This experience has made us reconsider returning to the store.

Sales person Addy was polite , professional, well prepared in description of the pieces we asked about ,

I came in to look at a mattress and bed frame. Conor walked me through every single option in store and online. He was so nice and helped with the entire process. I would recommend this Ashley store and Conor to anyone. 10/10 It was best shopping experience I’ve had in a long time.

Cat the sales rep was amazing, will be returning

The sales rep helped showed all options and got us a bedroom chest to our satisfaction. Happy.

I'm very frustrated with your delivery service.

Francisco was very helpful. Very attentive knowledgeable and courteous. We can’t wait to go back to get our next set of furniture.

Abigail R. helped me with my purchase. She was extremely knowledgeable about the products and was able to answer all of my questions. With her assistance, I was able to find exactly what I was looking for. I am grateful for her excellent customer service and will definitely return to her for future purchases. Thank you, Abigail R., for making my shopping experience so pleasant.

The furniture is ok, but the employees are terrible. My husband had his sunglasses stolen while we were looking at couches, and was basically told to stop coming in to look for them because it made their numbers look bad. I’m convinced an employee took them when my husband set them down to pick up our year old daughter we had with us. Unsure as to which employee, as several were pacing the store due to a lack of customers. $3,500-$4,500 on 2 couches and you couldn’t even check the cameras? Thanks for the stellar customer service.

My sells person was really nice and found me what I wanted I overall love our couch but I did pay an assembly fee and my couch was not fully assembled because they did not have 4 legs for one of the sides of the sectional. Our delivery guy said someone would come out and install them once they arrived. They arrived and never was I contacted for it to be installed and not only that but the couch did not have holes already so we had to form them with a drill. Very frustrating.

Great customer service.

The furniture is of great quality and the people we interacted with were wonderful. The furniture took almost 3 months to come in, instead of the month that we were first told-but I hear that lots of furniture orders get delayed.

My fiance and I went in looking for a dining room table. We told the guy that greeted us we were looking for a dining room table and would let him know if we had any questions. He then proceeded to follow us around the store, try and sell us a mattress (even asking us for our current mattress brand), and even mentioned how he knows what we should want. It made for a very uncomfortable experience and we will not return.

Conor was great to work with! The couch we purchased was well priced and high quality.

Jessica was amazing and so considerate! She was amazing at listening at what we were looking for and she helped us find an amazing sofa set and recliner! Can’t wait to go back for more and work with her again! 😊

Salesman was courteous,

Very Quick and friendly servivce.

Jacob and Abby were amazing! Will do there again!

Abby and Addy were both super friendly and helpful. My husband and I arrived, and within 30 minutes had our questions answered & purchase made :)))

I purchased furniture from this location and was promised it would be delivered in a week. The delivery was rescheduled 3 times but I was never notified the delivery would be rescheduled. On each delivery date the furniture didn’t arrive and I called my sales rep and he informed me the delivery would be delayed. He never informed me the delivery would be delayed on 3 occasions. Can you imagine waiting all day for a delivery and no one informing you it would be delayed, to later find out it’s not arriving. I requested a refund and was informed I’d have it in 3-5 business days. We’ve now exceed more than 5 business days and still haven’t received a refund. Abby, the Manager is very unprofessional and unethical. She claimed to have put in an escalation ticket and to have sent all these email to corporate and stated no one has gotten back to her. And told me there was nothing she could do to refund us our $2700 we paid for furniture we never received. I asked for the regional manager’s name and she said “she knows it but can’t give it out because they’re not customer facing”. She also stated she would not talk to the regional manager about our concern, which was confusing to us considering we’ve went outside of the normal processing time for a refund. To anyone looking for any furniture do not go to this store, the workers are unprofessional with no soft skills, your furniture will be delayed and they will not inform you. They will keep your money and put you through hell to receive a refund. Our $2700 is currently sitting as a credit on our Ashley account and no one has followed up with us on the status. This experience has been a nightmare. Do NOT buy furniture from here, ever!

This was the 3rd and last place I went to. Customer Service was awesome. Much Appreciated!

Great service speedy and grateful to have good sales people that help you and explain the furniture and details job well done

Kat was soo nice & very helpful ! she helped me find the perfect bedroom set :)

I’ve been waiting two weeks since the promised delivery date for my couch and they keep rescheduling me. I’ve called every number and no one knows where my couches are they just keep giving me a further and further date. Why promise something if you can’t stay true to it. I couldn’t even get the couch I wanted because it was out of stock for a month and now it’s in but what’s the point if I have to wait another month??? Terrible costumer service 👎

Good service nice furniture 👍

Spoke to Adam today on 7/2/24 & was a little uneasy afterwards. He had no kind of customer service. I even asked to speak with the manager & he told me there wasn't one available. I asked when he'd be back & he repeated himself, "he's not here. He stepped out." I then asked if he knew when he'd been back in again, possibly another day, & he says, "well yeah... another day but maybe but not today." WHAT?! I'll just cancel my order here & purchase from somewhere else. Ugh

Josh was excellent at the store. Everyone at the store were great and they all made our experience there as if you were the only client present even though there were so many people browsing/shopping at the time. So were the delivery guys. The little kiddos present got so excited and yet they still managed to keep the little ones safe. The delivery guys took pictures as well so I’d rather you see the pictures they took because that’s how thorough they were.

I want to congratulate Catalina Gonzalez for Bern patient with us and for her great services that she rendered unto my wife and my self I highly commend her for her hard work even though the systems were down she was very positive in her finishing up the sale an d let us know that if we could come back the following day to finalize the process.. I believe it went smoothly kudos to Catalina Gonzalez ....

Went in to buy a bedroom set and found a good match!! Love it! Thanks Will; you gave us time to look alone and when I was ready you jumped back into action!!!I haven’t had it delivered it should be a couple of weeks. Review to come on delivery including photos.

We were greeted by Kat, who was ready to help us find exactly what we were looking for. She worked with us and made sure that we had everything we wanted. She was very professional and made our first experience with shopping at Ashley furniture a great experience. Delivery was set up quickly. Looking forward to receiving our new furniture tomorrow.

The furniture is great, customer service inside the store was good too… however we are not very pleased with how the 3rd party delivery service Ashley Furniture uses went. It ends there. Their customer service on the phone and online is terrible. The automated phone delivery service system is confusing and had us wait all day for the 1st delivery 📦 & they only arrived with bed rails and nothing else! (we ordered an entire king bedroom set), 2nd delivery everything else came except our bedroom chest, we waited almost a whole month til we got the last piece delivered. On that 3rd delivery, the delivery drivers made a dent in our brand new wall while going up the stairs (total eye sore to look at) in the brand new home we just purchased and they keep telling us “they will call you in 24 hrs”, 3 days passed and no one called. We called again & got the same stupid answer of “they will call u”. It has been a week and no one has called us about the claim for the damage they made. We’re pretty furious with this horrible experience overall

(Translated by Google) Excellent attention, I congratulate you and the low prices compared to the competition. (Original) Excellent atención los felicito y los precios bajos en comparación a la competencia

Good furniture, but the salesman Connor tried to guilt us into buying from him because he said he makes commission.

So far so good haven’t received the product yet but the woman helping was great liane Gonzalez.

William Croissant was very nice and knowledgeable about the furniture.The process went very smoothly and quickly

Had a great experience here at Ashley- the sales manager Abby greeted my friend and I and helped me find what I was looking for! She gave recommendations and checked in on us but also allowed space for us to browse. We got a great deal and it was overall a quick, easy, and successful experience!

Great experience!!

I had a great experience with Kat. She was thoughtful of my needs and knew how picky I was. I was able to find lovely furniture for my new apt. I absolutely recommend.

If I could do 0 stars, I would. Rep Connor ordered the wrong item after I was crystal clear in what I wanted. Must have said the color 10 times and showed a photo. Wrong color ottoman was ordered. Had to refuse on delivery, after seeing the color. Took 1 month to remedy the issue and the corrected item delivered still had a gash in it. I spent hours on hold or on the phone with customer service. Problem still being remedied. Got Altari couch in 2022 for $2K, it’s now $650, which is what it’s worth, as seat cushions are well-dented after 2 years of use by normal-sized female. Ottoman not worth the heartache and time for $185.

HORRIBLE EXPERIENCE! I bought $7000 (after their discounts for paying cash) of furniture from the location on I-35 in South Austin. Josh was my salesman (terrible customer service). The rocking recliner's left arm broke after sitting in it 3 times over two weeks. I had to file a claim. I sent in pictures and a video with a detailed explanation. They asked if I would accept $43 to keep it the way it is. I declined. Then they just texted "good bye" and that was it. I called the store and spoke to a manager named Abby that was INCREDIBLY RUDE AND UNPROFESSIONAL. She should be fired after making sarcastic comments to a customer. She finally said she would set an appt for a technician to come out. I agreed, and then received a message from them cancelling the appointment a day before it. I called Abby again and she was again incredibly rude and unprofessional. I couldn't believe the tone she was taking with a customer. I told her she was very bad at her job. I am now filing a complaint with the BBB, Texas consumer complaints and sending all correspondence to a news consumer protection division. SHOCKINGLY BAD CUSTOMER SERVICE!

Great experience!! Great customer service! Peter Chiem was so patient and helpful! I highly recommend this place! All the employees are so nice!!

0 stars. Atrocious customer service. We came in on a Friday night for a dresser and 2 nightstands. Paid in full and were told a delivery date. Had to go overseas for an emergency so all we wanted to do was change the primary contact number to my girlfriend. When we got to the store we were then informed our PAID for order was cancelled. We hadn’t received ANYTHING letting us know. If we didn’t go in in person would we have even known it was cancelled?? We were told it was the associates fault, she hadn’t taken 2 payment methods and that was the reason for the order being cancelled despite us having A SIGNED CONTRACT that we would receive it on 6/6. My girlfriend took a day off work for absolutely no reason. No offer of a discount or even an apology instead just incredibly rude staff. I’d give it negative stars if I could.

Was horribly disappointed, but we proceeded to buy anyway just because I was set on the bed I loved. However, was quoted a price for bed and mattress just to find that price quoted increased by 100%, of quoted price. We opted out of warranty, shipping to bring cost to more than we had budgeted to spend. Will never shop Ashley ever again

Outrageously offensive experience. After I get my review proofed by my lawyer, I’ll post it. I will never return to Ashley furniture. I visited today to give them a chance to address my complaint, but they referred me to their phone line. They have no staff to address issues. They are there to take in money and that is all they do. They take money. They sell. They outsource deliveries. They referred complaints offsite. $2400 to have my couch scraped across the dirty sidewalk outside. They had to borrow my tools to break it down and get it inside before fleeing and leaving trash on my doorstep because they ran away as fast as they could.

Isaac was so helpful and he gave us our space to look around and then when I found what I wanted, I went and got him and he was very polite. Very courtesy. He is awesome if I come back into buy anything, I’m gonna ask for Isaac. We bought a washer and dryer from him. Don’t have pictures.

Shawn Rushing was super patient! We made him show us ALL the options for sectionals. After a lot of back and forth we finally found the perfect fit for our family. This was our first time buying from a furniture store and definitely a good experience. We will definitely be coming back!

Peter was an absolutely amazing salesperson. He let us look around without being overbearing, but was easy to find when we had questions. He was very knowledgeable and able to provide accurate information quickly. Highly recommend finding Peter if you shop Ashley Southpark!

Customer service was amazing. Abby was friendly and knowledgeable. The other staff were just as great! I will buy from here again.

Leeann was an amazing contact. She was extremely helpful and very knowledgeable. A 5 star rating for LeeAnn is not nearly accurate, more like a 9.5!!! Thank You LeeAnn!

My salesperson Kaoss was very helpful in my choosing the right set that I purchase. My only problem was for the amount that I spent I should have received my mattress cover for free along with the delivery service. But overall I will return in the future.

Very helpful. Professional. Resolved issue.

Great experience here. Raen helped me find a great looking, solid set of chairs that I am going to build a matching kitchen table for. She was very helpful and great conversation through the process.

(Translated by Google) Excellent service (Original) Excelente servicio

Slick salesmen that cannot get their sales orders right, plus they charge outrageous delivery fees (nevermind they will not take your old furniture as part of delivery). UPDATE: I specifically told the salesperson I wanted a real leather chair. He reaffirmed repeatedly the chair he was selling me was real leather. I looked up the item number from my receipt to discover that the chair is made of faux leather.

Beautiful furniture and great customer service

Addy Franco was very friendly and proceeded our paper promptly.

Abby is the absolute best. We have been in this store a couple times and left because we were not a fan of the customer service. With Abby, we got exactly what we wanted at a phenomenal price. If you go, ask for her!

Friendly service, sales personnel were very informative and helpful. Plus we got a great deal! Not my first time purchasing from Ashley, and won’t be the last.

My salesperson was excellent. He was fairly new to the position, but was working patiently with me. He needed to ask a number of questions of his managers who I observed seem a bit impatient with him.

My family and I went into this Ashley’s and it was such an odd and off putting experience. We went in to search for couches, as we were eager to buy one for our new space, and immediately upon entering the store a sales guy approached us. We smiled and said we were just looking and would let him know if we had any questions - to which he nodded and asked my partner what his name was, shook his hand, and said he looked forward to his business. My partner laughed and said, “she’s the money maker so you need to get on her good side, not mine”, and the sales guys just let out a quick laugh and walked away. This man never once acknowledged me the next 4 interactions he came and found us. At the very end, when we were close to exiting, he came by once more and finally asked ME what I was looking for (my partner had finally started to ignore his inquiries) and I explained to him what I liked vs didn’t and expressed nothing here fit our space and thanked him for asking. He pressed me as we were walking away saying they could reconfigure anything we wanted etc but I told him at that point, we didn’t want to do business here because of his sales approach and inability to acknowledge all parties until he felt like he wasn’t going to make a sale. So bizarre. Ashley’s has nice/cute furniture and I’ve bought things from them in the past that has lasted me years and years so I DO recommend them in that regard (10/10) but I don’t recommend the sales floor experience, which is why I’m writing this review. They need better salesman if they’re going to do business with people. Common courtesy and respect should be at the basis of any establishment.

Colton was incredibly informative, patient, and helpful! We came in with limited time and a good idea of what we wanted. He answered all questions thoroughly and then some. He worked around our schedule and helped us find what we needed! As far as Ashley furniture itself- their selection is much more up to date and stylish than 4 other area stores and great prices too. Confident the pieces I buy will last a long time durability wise and style wise.

Kaoss is king. Gotta love a cat scratch proof couch. Thanks man!

I would like to Thank Kaaoss for being so patient and kind. I appreciate the service he provided me today at Ashley. He was Awesome.

Great service

I bought for a leather single recliner. this is person‘s name is Conor Paine .He hold us we are getting a pure leather recliner. Two weeks later, they deliver us a law seat that was damage peeling off. he lied to us ,that he was a pure leather, and we have five years warranty. He did not told us we have to pay extra for the warranty. he did not tell us Ashley Furniture policy that when they deliver to your home, there is no refund. I did not get what I paid for a pure leather Siegel recliner. They deliver me a loveseat . I told dad to take it back that I did not order for a Love seat . They refused to take it back. I asked him my money back they said no . They want me to get something else that is a scratch resistant . They are telling me to pay more money s that is not my budget . I have been fighting with them for one month .I have been fighting with them for about a month. They still refuse to remove the love seat. Out of my house , I didn’t pay for.and that is more than my budget. What I can afford .they have been lying to me. And giving me run around. The manager told me to go get another furniture and now she say I had to pay more money .go get another furniture . They are doing all to make money .and they do not care how much pain they cost to the customer. that cost me anxiety. I spent every day talking to Ashley Furniture customer service. They refuse to do anything for me just for the cost of money evil.. Ashley Corporate They said I need to deal with it the store. The store said they can’t do anything. I need to talk to the third Party ,they said they can’t do anything. I am stuck with pain.. A bayer beware. I wish I googled this Ashley Furniture before we make a purchase .They have get Lawsuit because of this before .they tricking people and lie to them and cell the furniture they do not want. something they do not want with no money back.. they say possible we not tell you that is no money back before you purchase.. they are a scammer.

Conor was extremely friendly and thorough with all the different questions I had for him when I came in looking for a nightstand. Also being new to Austin, he even gave me some nice recommendations of places to visit around the city. Overall great experience and will return as I do need more furniture for my new apartment!

Came in looking for a couch for my new apartment. Kaoss was very helpful with me and answered all of my questions and concerns. Found the perfect couch for my space and at a good deal for the Memorial Day sale.

Go see Abby, she’s the best!

Great service

Will is a great salesman I went in just to look around…left after purchasing bedroom furniture

Friendly staff and very good selection. Will was a pleasure to work with.

Did not get 5 stars only because depending on who you get, they can put on the pressure. But just bought something and the sales rep I got this time (Clinten... yes with an E) was very kind and didn't try to push us for too much. Furniture is top notch quality though

My sales rep, Josh, was very knowledgeable and provided my husband and I with great customer service. He allowed us to browse without any pressure before we made our final selection.

The sales representative was very pleasant and charming. Also extremely attentive and allowed me to roam around the store as we determined basically what I was looking for. Once I made my decision the paperwork was very personal and expedient. Very positive experience.

In store purchase was good. On delivery 4 hours early we get a delivery notice that said been delivered with a signature of someone. And a picture of cloth. Two hours later. We get a call saying the product was never loaded on the truck. Then the lady changes her story and say the driver damaged the product and they can deliver. So she ask if we’d like to come in to buy something else. Bad part we were told that was the last item like that and had to get the one off the floor. Not to mention I took the day off for this delivery. So no we won’t be going back.

Ashley rescheduled our delivery twice without informing us.still waiting on delivery.

Awesome service

Fair furniture. HOWEVER, horrible logistics, severely lack of professionalism. Inflexible delivery time, 2 missed items, 1 cancelled delivery (due to their internal issues). Local stores have no control over delivery. You won’t know what time they’re delivering and you have to spare the entire day waiting ( they also won’t tell you if your delivery is cancelled until you found out you wasted the entire day waiting for nothing) They don’t deliver on Sundays and Mondays no matter what, and you’ll have to get in line for delivery again even with the fact that they’ve made multiple mistakes already. Do NOT recommend and Will NOT come back to this store. (Already came back 5 times to deal with their problems) Now that they scheduled a new delivery AGAIN for the missing parts. If this delivery goes south, will come back to update.

Will was fantastic. No one offered assistance until he showed up.

(Translated by Google) Terrible service, I arrived looking for a more comfortable bed to sleep in, I had everything ready to make the purchase but a comment made to me by the person who assisted me made me retract it It all started because I asked him the prices of the beds And after a few minutes he told me that if I was looking for something cheap I better go to Walmart And then at that same moment I left the place Just because I asked him the prices of the beds. (Original) Pésimo servicio llegue buscando una cama para dormir más cómodo, llevaba todo listo para hacer la compra pero un comentario q me hizo la persona q me atendió me hizo retractarme Todo empezó porque le pregunté los precios de la camas Y después d unos minutos me dijo q si buscaba algo barato mejor q me fuera para el Walmart Y pues en ese mismo momento abandoné el lugar Nomas porque le pregunté los precios de las camas.

We purchased 5 items and Cody was the most helpful sales person you can ask for. He found exactly what we were looking for and over all happy with the overall service.

These guys are the BEST! We came in and were helped by the kindest team ~ Josh, Connor and Will were amazingly professional, helpful and wonderful to work with ~ we will definitely be back!! Thank you! Thank you!

Nicolas was great and very helpful! They had great inventory and plenty of selection

Great experience. Will was helpful but also gave us space to browse and find what we wanted.

Abby was very professional to the point. And very very helpful. Much appreciated.

They don't tell that there's no returns, will do everything in their will to let you keep broken furniture delivered off the truck. Only time you can return is when they are delivering to you. You're welcome. Which they also don't tell you. Ashely's is disappointing.

Zero honesty. The Pflugerville sales rep stated we’re getting the best deal with a “corporate discount” (apparently it was a price match to the online price after checking) and that the military discount cannot be applied. After cross checking facts online and with a representative from the Southpark Meadows location, I reached out to my Pflugerville sales rep and told him that the discount can be applied. Finally, he agreed that the discount can be applied, but I will have to come back in and sign paperwork to change my 12-month financing to 6-month financing. At this point, since my delivery is still days out and I’m still within the time frame to not incur any cancellation fees, I’m ready to cancel my order altogether after being lied to (twice) and feeling like I’m being retaliated against. BUT the Southpark Meadows representative informed me I did not have to change my financing nor come in to sign anything. With my permission, he stated he can apply the military discount on his end (after speaking with his supervisor and getting his approval), to avoid my sale becoming a “wash out.” So I went ahead and agreed to his idea and did not cancel my order. I asked for a confirmation email for the price adjustment and was informed I will receive it in 1-2 business days as the order is still processing. We paid the $99 White Glove Premium Home Delivery Service which includes furniture assembly. After coming home from work, upon inspection I noticed there were missing hardware that were crucial to keeping the main parts attached. What’s worse is the delivery men knew about the missing hardware (caught on video) and failed to mention it after assembling the parts. How is this service worth $99? My order has been delivered and assembled with missing hardware. It has been over a week since the verbal approval of the military discount to my order. My bill has been processed and I still don’t see a price adjustment nor credit to the original amount of my bill. I followed up with Southpark Meadows today and was informed my order has been completed and since my order was from Pflugerville, they (Southpark Meadows) are not able to make any adjustments to my order… First time buyer with Ashley Furniture, and what an extremely dissatisfying experience this has been… from sales, to delivery, to customer service. In the end, both Ashley sales representatives and services from Pflugerville and Southpark Meadows are untrustworthy and dishonest.

The experience at the store was great. The delivery, not so much. I appreciated the ability to track it in real time, however after we received a 15 minute notice, the drivers stopped at McDonald’s (according to the tracker). The delivery time kept getting pushed back the more time they spent there. So the 15 minute alert should have been for an hour.

I recommend that use utilize the services of Ms. Gonzalez. Such a pleasant no hassle shopping experience. Very knowledgeable with product information.

Cody was very nice and attentive. Answered all my questions

Both Franco and Kaoss were excellent in helping us make a decision on our sectional. There was a large selection and each team member was very knowledgeable and personable. They worked to get us the best deal available. Can’t wait to see our sofa in our new home!

Awesome salesperson Leann assisted us, pointing out what assets in a particular piece we would have missed. Never any pressure.

Sales strategy is poor. Salesmen stand at the entrance like hawks. Looking to absolutely sell someone something to make a commission. Apparently they are in a round Robbin to get customers so if a customer they are assigned doesn't buy anything, they need to wait until other sales agents finish getting assigned a customer. Which means no commission until another full circle. Not a fan of the sales model they have. Ashley store salesmen should lay back and keep the customers at ease while shopping or looking around.

Ady was fantastic 😍

Great! Josh took us straight to what we were looking for. He was a great helper to our purchase decisions.

Cody was patient . Personable and professional. Exceeded expectations !

The sales staff was very helpful and courteous. We had an enjoyable experience.

I walked into Ashely's home furniture store with my sister and nephew and was greeted by Will. He was super nice in the beginning asked if we needed help and which I declined because I wanted to look on my own. He did ask if he could fill me in on all the deals in which I did and I continued through the right side of the store. I began my browse at the selection when my nephew promptly discovered the play area. Me and my sister took a seat for maybe 10 minutes to let my nephew play when we were greeted by Will again. He said he had a great deal for us and asked if we were going to buy anything. I said I was just looking still as I took a break for my nephew to play .when he then explained the GREAT deal he had for us was that he wanted to go on lunch break in 15 minutes and in order to do so we had to either buy or find something within that time or he was going and I quote “to keep bugging us”. It felt very rude or unnecessary for him to tell us that. It did not feel welcoming for a family home store employee to essentially rush us out to go on his lunch. Any intentions of buying were lost to that great deal of a conversation.

Will greeted us and asked if we were looking for anything specific. We said we’re just looking & he asked to give his spiel, listened then looked around. My child saw the play area & we were there for 10 mins max when Will came by & said he had a good deal for us. He asked if we’re buying anything then said he’s going to keep bugging us until we leave since it’s time for his lunch. That was uncalled for in my opinion and definitely doesn’t make anyone feel welcome. My sister was actually considering a piece in there until that interaction.

I have been trying for two weeks to get them to exchange a dresser. The salesman ordered a youth dresser rather than the one he showed me on the showroom floor. I contacted him immediately when I realized the dresser was wrong. After contacting him several times and getting no answer I went to the store and talked with the manager Troy. He was no help just said they had sent a request to their home office and were waiting for approval. Indicated he would follow up and get back to me. Never heard from him. I have also talked by phone to two customer care team members. Again their answer was waiting for approval from the home office. I should hear from them within 24 to 48 hours to schedule the exchange. Still no response. I have filed a complaint with the Better Business Bureau and with Consumer Affairs because I now believe they have no intention of exchanging the dresser and hope to stall me until I give up. I’m writing this in the hope that this review will keep someone else from having the same problem since this feels like their way of doing business, Not caring about customers once they have made the sale rather than an isolated incident. Still hoping the will make things right but for now I have no faith that they will

Entered store and was greeted appropriately and professionally. Was allowed the freedom to find what we needed without any pressure whatsoever and were supported all the way through the transaction process by Will, and have no regrets. Thanks for the respectful services!

We waited in line to pick up furniture for over an hour! Only one person working in the warehouse on a Saturday. It was the worst process I have ever seen!

Will was person that assisted me in the purchase of my new sofa. He was amazing and took his time with me regardless of how many selfies I wanted to look at and compare the comfort of each couch I highly recommend him to anyone that is looking to purchase from Ashley furniture

Abby was the absolute best!

Great selection and Addie was amazing helping us pick out our pieces, ask for her!

Peter was very helpful and attentive. Manager and other staff were as well! I’ll come back next time I need something.

Great salesperson, patient, not pushy, good quality furniture, prompt delivery promised, we’ll see

They were so helpful and beat online prices I’m very satisfied and a happy customer

Will was kind and attentive. Assisted me right away. Thank you

I had a great time with my super pleasant and very engaged guide Peter . And also with the mattress guide Chaos ! Excellent attention and guidance! Thank you all !!

Just walked in to browse at some items. And a tall gentleman by the name of Will was extremely rude when I told him I was there just to browse and not buy. He said then why the hell are you here then? He also said I’m here to make money. I didn’t waste my time, I walked out immediately. I will never spend my money here.

Liane was super helpful as I deliberated what to get! I must have gone over 3-4 times for long stretches of time measuring, talking about colors, textures, pet-friendly options. She had so much patience and helped me! I'm so excited! I can't wait to show it all off! If you need some new furniture or need help designing a space, check them out!

Best place ever to buy a new bed Abby Cody and Troy were the most helpful in fulfilling my wishes to purchase a new bed for myself and one for a friend we learned so much on how this can change your life for the better and all the health benefits Abby was essential in making the sale with her knowledge and expertise she sold me right away and she is the best customer relations expert you’ve got at Ashley definitely keep her around and give her a raise

Salesman Will was very courteous and friendly. Also worked with the manager on my behalf for a very reasonable walkout price on my purchase.

The location at Southpark Meadows is beyond ridiculous. Over the years we have spent well in excess of $10,000 at Ashley… we bought two end tables for our living room set, and wished to replace them with a single, larger end table. We let them know the day they arrived, one of the two was never taken out of the box. This store declined to allow us to exchange this item. I will never buy from this store again. If I buy Ashley furniture, it will be from Amazon, because they take returns if you buy it from Amazon. Does it make sense that they take returns if you bought it from Amazon and not if you buy it from their store directly? Of course it doesn’t. I would give it a zero if I could.

Walked in and was greeted right away by Peter. So nice and patience with me while I figured out what I needed. The entire staff was so on point when I went and just had an amazing atmosphere! Will definitely be going back to grab a few more things for my new place!

I bought a recliner. After it was delivered it I discovered it locks up in the recliner position. After 2 weeks of Ashley not answering my calls or returning calls. I wrote a review on Goggle maps. They finally contacted me by text message. Ashley promised they would send a repair person. One year later, there has been no repair person or answer to my problem. Great price, no service. NEVER AGAIN !!!

Had a great experience.

I initially went in very excited for a new mattress only to find that my credit was ran when I asked for it not to be. The manager did a poor job of being attentive and accountable. While I understand mistakes happen a customers credit should carefully handled.

Ashley furniture had a great selection. We also had a wonderful experience with sales associate Cody Gray!

Our experience at Ashley was great! Our salesman, Cody, was very polite, patient and knowledgeable. Whole process was very quick and professional. Would recommend Cody G and this location.

Addy was very helpful with our purchase of furniture for our new house. Would definitely recommend using her if yall go to ashley furniture in south park meadows.

Very professional staff. Franco was an excellent help. Very knowledgeable. Thank you.

I spent $200 extra to get 5 years protection plan when I bought a dinning table in 11/2022. The first surface painting broken happened after only 3 months. When I reached out to the maintenance, both of the Ashley store and the third party tried to find an excuse to refuse to fix it for free. Low product quality and service. Don’t trust their free protection. All they mind is money.

Salesman Will C met us at the door unlike any of the other furniture stores we had been to today. He was helpful, thorough, and friendly. He didn’t hover but was always there for any questions and unlike the other stores we had been to we made a purchase that is expected to be able to be delivered this Saturday when other stores were quoting 2-3 weeks. Love the recliner, the warranty and the price. 2nd piece of Ashley furniture. Will definitely go there first the next time I need to buy furniture and I will recommend them to anyone who asks!!

Will was absolutely fantastic. Took the time to show me what I needed. Also helped in getting my delivery taken care of asap. I really appreciate all his help.

Awesome experience! Our saleswoman knew her stuff, very knowledgeable. Thank you Ashley!

The service in store was great. They were helpful and professional. After we ordered our couch, the delivery was rescheduled 5 times. I understand a delay may happen but 5 times with no explanation or estimate on when it would come in is not acceptable. It was very frustrating and hard to get ahold of anyone or answers.

We got an adjustable bed delivered and it's awesome! The guys who set up were very professional and friendly. Thanks!

Abby Rogers was amazing with us. She answered all our questions and even talked with me while we drove to other places to shop. Would definitely recommend Ashley Homestore to anyone is on the fence with a furniture purchase. ☆☆☆☆UPDATE☆☆☆☆ Since this review things have taken a severe turn. While the original experience was great the follow through and follow up is HORRIBLE. The quality of the furniture is not what's advertised on the show room floor even though the sales reps promise it is. Currently I'm waiting on a mattress issue, I had 90 days to make sure I was happy with, too b picked up and the replacement delivered. I've gotten the run around for almost 2 weeks because it's financed with Tower. This seems like such a cop out. If I don't call the company I get zero updates. The couch we purchased is already broken and worn down. It's barely 3mths old. I've Currently got an open ticket for a quality complaint but haven't pushed the issue yet since I'm n purgatory with the mattress issues. Not the furniture buying experience I planned.

We had a great experience, Josh was helping us get the best deal on our new Patio furniture.

I love Ashley Furniture! I recently called the South Austin store to ask about sofa prices & I spoke with Abby Rogers. Abby was so helpful and knowledgeable. Thank you Abby!

My experience was with Nick the manager. He was very nice and really helped us decide on the best furniture for us and made the experience very light hearted and comfortable for me. I really appreciated that.

AVOID THIS STORE. It is not a corporate location. They screwed up EVERY delivery I had, left items on my porch and did not allow for my signature or provide white glove service. I returned lamps to this store and refused delivery w/ signature on a fire place... they never informed the creditor and now I'm on the hook for items I don't have in my possession! Do yourself a favor and avoid this ROGUE Ashley Furniture store. I've been on the phone for HOURS with Ashley Furniture corporate and whoever is supposedly in charge of this location, and never got anything resolved. AVOID!

Worked with Cody today, he was great. He provided great customer service and wasn’t too pushy about making a sale. He really went above and beyond to make sure we got the best deal. 10/10 would recommend.

Abby was awesome to work with! Highly recommend :) She was patient, caring, and I didn't feel rushed to purchase. Great experience!

Great customer service!!

The professionalism was greatly appreciated. I was able to look at all my ideas and options with someone who took the time to let me decide what works best. Love my new dining room set.

Confortable store, people really nice asking all my doubts, is a happy and really nice place

Peter Chiem and Nick (the manager) were a dream to work with!

Josh was GREAT. Previously purchased at mega furniture a year ago and had a horrible experience. Explained to Josh exactly what I was looking for and he was able to assist me quickly. Couches were delivered less than a week later and the whole experience was perfect. Thank you so much! :)

When I entered Ashley’s furniture store , I was greeted immediately and Adam was very helpful and courteous !

Great service at store. Delivery was ok but one piece broken. Took one month for replacement and customer service was not good. Rude and didn’t listen to me at all. Won’t go back because of customer service after delivery.

Found a couch I loved and it was a quick and easy experience. Will was great!

Will is Awesome! He is our go to expert with a wealth of knowledge and experience. Very professional and extremely friendly, a people person! Captain America we thank you!!

Working with Josh was an absolute breeze. He was very knowledgeable in all fields when we walked in. Gave us insight on sales that were going on throughout the store to help us get the best bang for our buck. He was also very personable and friendly. Thank you again Josh!

Addy Franco was a amazing help. She did her job so great and professional. She was patient and relatable.

At Ashley was great

Friendly low pressure sales staff, good selection.

My wife & I have been doing business with this store for years. Each time to the next has been a good experience. That's why we keep returning. Excellent sales team!

Peter was fantastic, would have 100% bought a couch thru him had they had what I was looking for.

RUN, RUN, RUN I repeat RUN, RUN RUN Saved your self from the headache And potentially waiting for your furniture for 2 to 3 months and that’s if you lucky enough to get the right bed. Dealing with Ashley furniture has been the only and MOST stressful part about my WHOLE MOVING PROCESS 1- They canceled my delivery on the day of then scheduled me for 2 weeks later 2- showed up with bed missing parts After I waited ALL DAY for this delivery Guys wrapped up everything again and left. (Scheduled AGAIN FOR ANOTHER TWO WEEKS 3- ONE DAY before THEY CANCELED my order AGAIN just cause they HAD JUST found out they were gonna deliver The EXACT SAME furniture to me with the SAME missing parts. So within those 2 to 3 weeks NOBODY checked that order to see WHY it wasn’t delivered and fix the issue. FAST FOWARD.. 2 months later In fact, AS WE SPEAK I STILL NEVER GOT MY ORDER DELIVERED.

So many furniture options, great quality and nice customer service.

We came into the store looking for a sleeper sofa and left with the most pleasant experience. Our sales rep was Cody Gray. Cody provided us with great insight into the inventory and also helped us get a great deal in the end! He was pleasant and honest, and we appreciated that he allowed us the space to explore the store while still being present for any questions we had. Everyone at the store was very friendly! Would recommend!

UPDATE: After nearly 2 weeks of going back and forth with customer service over the phone and a couple visits to the store, I finally have the rest of the couch scheduled to be delivered. However, customer service over the phone was never helpful, and 2 different managers at the store failed to do what they committed to do and action was only taken after I followed up. I will say however, I genuinely feel that my original sales person, Francisco Valdez, was the only bright spot in the experience. Once he was aware of what was happening, he did do his best to stay in contact with me, despite the managers and customers service refusing to follow through on what they'd said they'd do. I don't think anything would have gotten done at all without his help. This is my first 1 star review. They've earned it. Decent in-store experience, awful post sales support and customer service. If you decide to do business with this company, be very careful. The sales staff here are polite but pushy and not knowledgeable of their own product. They are more interested in selling protection plans than ensuring that you are getting the furniture you are paying for. Customer service is difficult to get in touch with, and there does not seem to be a way to call the store directly leading to delays in resolution. I've waited a week only to be delivered an incomplete piece of furniture. After waiting to talk to someone in customer service, who does not work at the store I purchased my couch from, I was told the store would contact me in 48 hours. That did not happen. I had to call customer service back after 48 hours had passed. On that call I learned that the store had responded to the ticket that was put in and noted that they would not be able to help me because I received the parts I paid for. I paid for those parts because the sales person I was working with assured me that those were all the parts necessary for a full couch. In fact, I recognized the part descriptions for the parts on the order didn't look like they included everything. I asked our sales person if he was sure we had everything. He said he checked with his manager and that the order was correct. A week later our couch shows up with no arms. The store is now saying they aren't going to do anything to resolve this, which apparently includes selling me the parts they failed to sell me the first time. After insisting that someone needs to contact me at the very least to sell me the rest of my couch, I've now been asked to wait at least another 24 hours to talk to someone at the store before anyone is even going to begin working on this issue. There are several problems with this store/company: A pushy and unknowledgable sales staff. Managers who don't want to interact with customers. No ability to speak to the store on the phone directly. Customer service agents and stores that do not follow through on their promises. Apathetic sales people and managers who have no interest in customer service or customer retention.

Had a great experience at Ashley, Peter was amazing and helped us get just what we were looking for!

We had an amazing experience at Ashley’s, our sales associate was phenomenal and worked out an amazing price for us on a sectional that we loved, they’re white glove delivery was also amazing, they install the couch and took all the trash with them. I couldn’t be happier, highly recommend this location.

Art was horrible!!! Worst experience on shopping for furniture his attitude was exactly like a car salesman. He has to learn how to read people better!!! The store manager was bad as Arturo. Told us if we wanted to leave to do so. We discussed price on sales floor and we agreed on prices but when we went to finished the deal he gave us a quote twice the amount of the one discussed earlier. Then he said I have to talk to manager for the deal exactly like when you go buy a car. I even told him I was buying cash, he came with a lot of fees added! I will not shop at this place and will advice my friends of the Horrible experience!!

DO NOT BUY your furniture from here. I purchased a sofa from this store and was told delivery would be 99$ even after asking if they had a free delivery option. Later, I saw the online Ashley store had the same sofa for $100 less with free delivery. I called them 10 times through my work day to get someone on the call who told me to come to the store to get my money back. After going there the assistant manager tells me they can’t price match. They can’t even change the delivery option to free since they don’t have that option on their store. Only way would be to return the couch once delivered to get that. I highly suggest you find a different place that’s honest with you and doesn’t trick you.

Great experience

The employees are extremely helpful, courteous, and well educates and knowledgeable when asked questions. I am always satisfied with every visit and will continue to shop at this location.

Bought a couch with their extended warranty. Couch failed within 1 year and their warranty didn't cover it. Huge waste of money.

The customer service was excellent, creating a relaxed atmosphere for my family to explore without feeling rushed or pressured to make a purchase. The agent was knowledgeable and answered our questions.

Friendly and helpful

I have nothing but problems trying to get this furniture fixed that was never put together right in the first place. There third party company has had nothing but excuses why they cannot come out to fix the the furniture that the Ashley furniture drivers never put together right in the first place! Severely over changed for delivery and for them to put it together. 10k on terrible customer service. Please do not go here

Friendly and helpful ! We found what we were looking for.

It was great !!

Franco assisted us and did a great job. No overselling! We got exactly what we were looking for.

Called in for an over the phone mattress sale. My customer service provider was Art. I was very impressed with his attention detail and concern for my customer satisfaction. He went above and beyond. Thank you, Art.

Walked around for 20 minutes as one of two customers. Was never approached by any of the many employees. I know I could have went to them, but if they don't care, I don't care. Plenty places sell furniture.

Franando was polite and extremely knowledgeable.

Customer service isn't great.

I was greeted at the entrance of the store by the Sales Associate, "Z", and treated with the utmost kindness and respect. I was treated as if I was Royalty until I found the level of comfort I needed. He did not rushed me to make a decision. We tried almost every reclining sofa in their entire store until I found the exact one I was going to purchase.

Cody was a very knowledgeable and helpful salesperson. I can't be happy with my purchase.

I have just bought several things from Ashley at South Park Meadows. Unfortunately, i had a terrible customer experience. Store manager avoided me during my 3 hour shopping even though i tried to interact with him. He was very unfriendly and caused me to have a horrible shopping experience. I was first told i would have a certain discount on a specific item and then when i was checking out i was told the discount would not apply. Check out process was also unbelievably slow. Totals were miscalculated and I spent around an hour and a half just for checking out. Afterwards, there was this bureaucratic long paper process where i had to sign bunch of docs which is something i had never seen when i shopped from other furniture stores.

Addy gave great customer service!

Adam, the salesman was very helpful, patient and knowledgeable. He was also very well mannered!

Really nice experience in buying. Sales person Conor was low key, yet friendly and thorough. Delivery is expected in a few days. The sofa and loveseat are comfortable to sit in and are a style that fits our style and our budget.

It was a very easy process to buy and get delivery.

Really helpful staff, and the entire process was quick and stress free.

Darin is the best person I have ever met while shopping for furniture he made the process so easy and care free

Josh was very knowledgeable and helpful. Help me pick out exactly what I wanted have shopped with Ashley in the past and will continue to do so.

Josh was extremely helpful with my visit. He understood what I wanted in my new home and helped me really narrow everything down! He is an amazing salesman and very personable. 10/10 will be recommending my friends and family to go to Josh.

Sofa was damaged and was taken back plus the delivery guys walked through muddy new yard in to the house when the driveway was steps away

Conor was an absolute joy to be around. Very helpful and professional

Very nice selection, excellent customer service. Only rating 4 stars due to some scheduling difficulties that we were not made aware of at the time of purchase. Otherwise, it’s been a great experience.

I had purchased a couch from Ashley and I also purchased a 5 year warranty on the couch just in case If something goes wrong with it. As I noticed that something was wrong with it I called Ashley to get a replacement and due to having a warranty i would think or anyone else would think that if the item is damaged they should replace it. They told me to that theirs nothing they can do and even if I have a warranty on the couch I can not use my warranty to get it replaced.i am thinking to myself why offer the warranty when I can’t even use it. Not only that but they told me to call gbs a third party and they told me to spend an additional amount of money to get my couch fix. Which does NOT make any type of sense. If anyone is looking for some furniture don’t go here they have rude customer service and if you buy a warranty you will be wasting money and time. I will never ever in my life buy one piece of furniture from this place again not even if it’s a damn pillow.

Taco was amazing, very accommodating and reasonable about his clients. Definitely will comeback to purchase more.

Peter did a great job answering all of my questions! I will be returning to Ashley’s for any future needs.

Great sales person ! He was very knowledgeable and professional. The delivery men were efficient and careful.

Mannnnnn best experience me and my family ever had Taco took very good care of us ! I very highly recommend going to see him! He is awesome!

I purchased an $700 desk, it arrived, they set it up and one of the drawers wouldn’t go in. They said a tech would be out in an hour to fix it. Just to sign that I received it so they can order a tech. Well I did. Then they said I needed to make a claim. I did. I’m upset and call the store and asked them to come get the desk the same day, I don’t want it. They said once it’s delivered they can’t take it back. Then I jump through countless phone calls and chats (I wish I could send screen shots) they’re useless. Half the time they ask a billion questions just to verify you. They said they ORDERED PARTS and mailed them to me…then they would send a tech. I haven’t received the parts. I use their chat AGIAN to find an update and they can’t find me AGAIN. Jump through all kinds of hoops for them to say, “oh we can’t help you call this number.” And disconnect the chat. I call the number…guess what….they can’t help me….gotta call this number…circles, circles, circles and NOBODY cares. They made the sell. Now I have to put this nightmare of an experience ALL OVER THE INTERNET TO GET THEIR ATTENTION. Do not buy from Ashley. Just please trust me.

(Translated by Google) I like (Original) Me gusta

Everything went well until a missing shelf on my accent cabinet was missing. Called all kinds of numbers and tex..no one will called back only texing and emails. finally a customer service representative solve the problem ,he was the only one that called back . He said it will take 7-10 business days to order the missing part. Not what I expected from Ashley's!! The service at the store was exelent!!