Ashley Store & Outlet Beaumont, TX (Folsom)

Nicol Biscamp was our sales lady . Love her kindness and she answered every question we had. She’s a keeper. We will be back and will ask for her.

Labor Day weekend so of course it’s busy. However, not a single salesperson would make eye contact or acknowledge us. I had to circle around the store several times to get assistance with a purchase. When I walked up to the desk, the two ladies working there rolled their eyes and turned away from me. Very poor customer service.

Service was great. Unlike other furniture stores we visited, the workers here gave us space and time to look within hovering. We appreciated that.

I cannot express how disappointed I am in my furniture experience with Ashley. We were looking for something pet friendly and the sales person showed us a sectional that was supposed to be made from material that was stronger and more durable than anything on the market. She stated that it was water proof and stain proof and that it would hold up to the toughest environments. Within a month, the zippers started coming off. Within two months all of the cushions were peeling so bad that we were having difficulty cleaning them. They are NOT water proof or stain proof. We have called several times and no one calls us back. We have multiple cushions that we cannot use because the zippers have split apart and we can’t get anyone’s attention to fix them. Seems on the arms have split and metal wires are hanging out. It is a complete disaster!!! I am about to load the entire thing up and leave it in their parking lot. We will NEVER buy from them again.

Nicol is awesome!! So so helpful and willing to think through all of the options with us. She made the process so easy for us!

Nicol was so helpful and very knowledgeable. She made me feel so comfortable and I am confident she helped me choose the perfect set up for my living room.

Nicol was very informative and I appreciate her professionalism! I will definitely be back to see her in the future.

Chelsie was the sweetest and most patient with my wife and I. My wife was so indecisive but Chelsie was sweet and very accommodating and patient and informative. She found and met our furniture needs. Thank you Chelsie!!!!

Nicol was so very helpful with helping us find a new sofa! Definitely recommend Ashley Furniture for good deals and quality items!

Nice comfortable show floor.

Nicol Biscamp was amazing! She went Above and beyond answering all our questions. She took her time and was very patient. We left with a new sofa and two recliners. Great prices and awesome staff! Super excited for our new furniture to be here!

This is my first time purchasing anything from Ashley Furniture. I have been aware of them for years but never had the opportunity or situation to purchase anything. In shopping for furniture I had the pleasure of being assisted by a very nice sales associate named Chelsie. She very extremely helpful and insightful and did great in giving me options to further my purchasing experience. She made the process a breeze and I plan on doing future business there thanks to her!

This is our second experience with Chelsie and she is customer service plus!! Professional - Easy to speak with - knows her furniture and has a great sense of humor! We enjoyed the experience! Ask for her - you won’t regret it!

Amazing experience! I was acknowledged by Chelsie Boggess as soon as I walked in. She was very knowledgeable. I wasn't sure which mattress to select and she walked me through a variety of options to help me find one!

Excellent selection. Great service BK did a terrific job!

Nicol Biscamp was a huge help. She was able to help us pick out what sleeper couch would go the best in our man cave.

Nicol was very helpful and made sure we got the best deal available!

Walked into Ashley Furniture Store looking for a new dining set.. when I walked in I was greeted by Nicol and she went above and beyond to help me find exactly what I was looking for. I can be very picky and a bit much to work with. She never once got irritated with my indecisive self. Thanks to her knowledge and patience I found exactly what I was looking for and even purchased a new bed and mattress because the deals were too good to pass up. Thank you Nicol for you patience and knowledge and for all your help. I will definitely recommend anyone looking for new furniture to go see Nicol at the Ashley Store in Beaumont TX!

Nicol was very helpful and made the process easy! Can’t wait for our new sofa and oversized chair!

We had a miscommunication about the furniture I purchased, but the store made sure to remedy the situation. Araceli helped us and was so sweet and went above and beyond expectations. Because of her, we will definitely be back for future needs.

We went to look for a bedroom set. Nicole was our sales person and she was awesome! She was very knowledgeable about anything we asked her. She went above to make sure we were satisfied! 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Nicole Biscamp was very polite, patient, and wonderfully helpful. Gave me all pertinent details for delivery and cost were spot on.

Ashley was our sales person. She did an amazing job!! I knew exactly what we needed, I simply needed a wonderful sales person to help seal the deal!

BK was professional, helpful and nice. We were impressed with the delivery option.

We just got new furniture from Ashley Furniture in Beaumont. Our salesperson was Chelsie. She got us some amazing deals on new furniture. If you need new furniture, go visit Chelsie! You won’t regret it!

Chelsie B. was awesome. Super positive experience from start to finish.

Chelsie was great and very helpful. She made sure I got the best deal. 10 out of 10, I would recommend. ❤️

I went close to a month to check dining sets in person. Nicol greeted me and helped me. I asked to give pricing for 3 different sets and she seemed very patient throughout my entire visit even though I didn't make the purchase that same day. I went in a week ago to make my purchase and luckily she was there and surprisingly remembered me.

My wife and I went in looking for an adjustable bed, we walked in and a lady named Nicol Biscamp helped us out, she was very helpful and gave us alot of information on the bed.

Nicol was great to work with and had me in and out quickly!

We had a great experience at Ashley furniture in Beaumont, TX. We felt the prices were great and the furniture of good quality. Aaron was a great salesman. He addressed our needs, helped us get the best deal possible, and never seemed pushy or overly excited for a possible sale/commission. We will be back in the future for any other furniture needs we might have.

Great experience went in gold Aaron exactly what we wanted price out the door we wanted. He drew it up for us and got us out the door with what we wanted. Super nice guy very understanding and will work with you for the best deal. Quick and easy transaction will recommend anybody to go to Ashley’s in Beaumont and use Aaron

The service was awesome. Go see BK Wilson, he is patient, fair and knowledgeable! I am very happy with my experience!

I had the absolute best experience in purchasing furniture at Ashley’s Furniture in Beaumont. From the time I walked in, I was greeted by Nicole B. and she handled my every need. She was so pleasant and attentive during the entire process. She worked with me to make sure I was able to purchase everything I wanted for my new forever home. I highly recommend her if you are in the market for new furniture.

Chelsie Boggess was awesome and very attentive to my needs! She was not pushy salesperson and the atmosphere was very pleasant!

Had a great time! Mrs. Chelsie Boggess helped us out so much was very patient and very through

Don’t order from Ashley,, customers service is horrible.

Terrific job luv the energy and the all around Wonderful attitude 🥰

Chelsie was amazing! Very sweet and helpful, with such an uplifting personality. We went in looking for a lamp and ended up buying a sofa! Thanks, Chelsie!

Nicol Biscamp was more than patient with my indecisive self! I’ve stopped in multiple times to try to make a decision and she treated me with awesome service each time and didn’t pressure me at all. She is also very personable.

Nicol was very nice and helpful from the moment my fiancé and i walked into the store. She was very knowledgeable about the different couches and features. She got us set up with our furniture set in no time. Super quick, friendly experience. We will be back and request Nicol.

Happy with purchase of furniture on 2/24/23(right at a year ago) but VERY DISAPPOINTED IN 5 year warranty from Ashley furniture. When I purchased my furniture that was 3200+, I was informed by the sales rep that cleaning furniture. I filed a claim and was informed general cleaning is not covered. Only cleaning that is in the result of stains, burns etc. I informed the representative this should not be considered a general cleaning because the stains are from my toddler and pet. Then she states well that will not be covered because those are accumulated stains and each incident must have their own claim WHEN it occurs, do not cover past incidents. I didn't put the claim in the day it happened because of course I had to find info aboit warrant/ request receipt etc. But it did not happen several months ago either. I reported it on the 1/20 and I noticed how horrible it looked on or around 1/13. This is by far the absolute worse warranty to have... I knew the types of incidents that will occur with a toddler and pet, that is why I took advantage of this warranty. I would not recommend, horrible customer service from 5 Star Services.

I went to Ashley store in Beaumont Tx, Nicol greeted me as I walked in and help me pick out my furniture. She was very helpful in picking out the exact furniture to contrast with my wall. This employee excels in customer service. Even when I was ready to leave, she offered me to open a new account! I’d definitely want her on my team!

I had a great experience at Ashley’s! Chelsie greeted me at the front desk. She was very kind and after an explanation of what I wanted she knew exactly which mattress would be perfect. Thank you for your help Chelsie!

Chelsie Boggess was so informative and pleasant

Bk helped us find the perfect sectional. He was extremely knowledgeable and able to breakdown the pricing easily. Very best un-pushy salesman ever. Highly recommended him.

Chelsie was awesome and helped us out so much! Best place to shop in store for children’s furniture.

Aracely was very helpful and answered all of our questions during this visit. We’ll be back soon to make our purchase with her!

Nicol biscamp had amazing customer service, and I was in and out of there in 15 minutes. I highly recommend her.

BK helped my family, he was very friendly and patient with us.

BK WILSON GOOD SALES..

Great furniture. Nicol Biscamp was helpful and friendly.

Aracely was so patient with us taking forever to make a decision and carting pillows all over the store! We can’t wait to get our new furniture and are so relieved we were able to find everything we needed at Ashley!

Nicol is top notch in customer service. Very patient while we looked and very helpful too. Glad to not be pressured and very kind.

Miss Nicol biscamp was good when we visit the store here on dowlen road Beaumont tx . She is in sales associate . She know how to handle customers . She is so kind . Thank you Miss nicol ..

Deanda Langston was our salesperson. She was very knowledgeable about the products and took time to answer all our questions. She is very easy to talk to and made our experience enjoyable. We will definitely be back.

Easy and very friendly. Would recommend to all family and friends. Nicol Biscamp was very knowledgeable with the recliners I was looking to purchase. Was extremely patient with me trying out all products!

Great service by Devon

BK was so professional and helpful. He went above and beyond to make sure we got exactly what we needed.

Awesome!!! Nicol was great in my quick endeavor! Thank you!

Excellent service, great selections and Nicole the team member was absolutely amazing! Great Day to buy a new bed

Excellent customer service. Took time to provide multiple options and worked with our family to be sure we understood our package.

If you’re looking for new furniture you must see BK. He was very helpful and patient. This was my 2nd time working with him in an attempt to furnish my new place and I couldn’t be happier with my purchases. Thanks BK!

Nicol was awesome. We will definitely be back. Great customer service.

Nicol was awesome. She helped us get a great deal and was super kind and friendly!

Very pleasant sales person Nicol Biscamp and satisfying service

Ashley Beaumont was wonderful!! BK was our salesman and was VERY helpful and Kiya was awesome at the front! Will definitely be back!

Great customer service, BK was very knowledgeable and was able to articulate on a professional level. We greatly appreciate you BK!!!

Devin and BK were super helpful and made our furniture buying not only easy but also enjoyable! Definitely will be coming back for future furniture needs!

Antonio Trevino was extremely helpful abd informative.

Aracely was such a big help! She is so kind and very professional. Ashley’s Furniture is so lucky to have her. We’ll be back for sure. Can’t forget about BK who helped us choose our sofa. Both employees represented Ashley’s outstandingly. Thanks guys!

Aracely and BK helped me furnish my new apartment and guaranteed good communication/service even after delivery of the products to ensure I still liked all the furniture after seeing it in my home.

Nicol Biscamp was a big help. Not intrusive but knew her product and what extra pieces were available-.nice end tables, warranty on the pieces Able to tell us about prices. It was a great experience. Be looking her up soon for a king head board w mattress. Thank you,

Nicol was so helpful and knowledgeable. She took very good care of us and I will definitely be back!

Aracely was extremely helpful. Customer service was great!

Had a wonderful experience today at Ashley Furniture here in Beaumont, Tx. I had the pleasure of being assisted by Aracely Cruz whom was delightful and was able to answer all my questions and walk me through everything I needed. A good company is defined by its people and with having Mrs Cruz on the sales floor, I’ll definitely be bringing my business back to this location.

Wonderful customer service. Aracely is very knowledgeable about all products and works closely with you to get the best deals. Couldn’t ask for a more seamless purchasing experience.

Nicol Biscayne helped me. And she was WONDERFUL! She was so knowledgeable and kind. Thank you!

We had a another great experience with Ashley furniture. We bought dining room furniture several years ago that is still in great shape so we decided to return to see what they have to offer for bedroom furniture. We found a new bedroom set plus a mattress and adjustable base. Nicol was more than perfect in helping us. She was so informative with mattresses and adjustable bases - she was very patient and knew exactly when to walk away to give us time to think and talk about each option. It can sometimes feel awkard to lay on a bunch of beds with a salesperson following you around, my husband and I never felt that way with Nicol. She gave us all the info - discussed pros and cons, compared prices and it never felt pushy. It took us about 2 weeks to make a decision and she was so helpful with the whole process - both in the store and on the phone when we called back with questions. She is the absolute best y'all! 😊🩷

No high pressure! Just kind and extremely helpful! Answered all the questions and concerns we had! Best place to get furniture! Thanks so much BK!!!

We love Arcely Cruz! She has been so kind and patient throughout our buying process! We highly recommend her for any home furniture purchasing!

Nicol was the best to work with, very informative and made things easy and quick

I had a wonderful experience with Aracely. She was patient and walked me around the store looking at all the pieces I was interest in. She also took the time to work up a sectional design that would work best for my living room. I highly recommend her as a sales associate!

BK helped and was really good

BK was knowledgeable, friendly and easy to work with. He greeted us upon arrival, let us shop and answered all of our questions promptly. We are appreciative of his help!

Nice and friendly staff, most definitely would like to thank BK for his helpful and kind customer service. Thank you!

B.K Wilson was a Nice, Great, Energetic man!

Thanks so much for all your BK!!!

Great price and wonderful service from Aracely Cruz.

BK answered all of our questions and was very helpful.

Great experience thank you

The folks at the Ashley store are so friendly and helpful. Sweet little Chelsie Boggess met us at the door and efficiently answered our questions and sold us a king sized Seally adjustable bed. My husband has back problems and she patiently helped him try out several mattresses. What a cutie she is. Give that girl a raise!❤️

Chelsie Boggess was by far the best sales rep for me, I give no breaks and she hung in there, answering all my questions, on things she didn't know she found out. She was welcoming, smart, witty, intelligent, nice with a sweet soul. I don't give recommendations but this girl, well she has mine.

Chelsie Boggess was amazing! She helped us find the right couch at a wonderful price. We couldn't be happier.

Aracely was very helpful and made the process super smooth. Highly recommend.

Good job Nicole

I had the most amazing experience at Ashley Furniture - Beaumont. Chelsie Boggess made me feel truly valued and welcomed. I will definitely be back for future furniture essentials. Thank you!

Nicol was patient and approachable. She wasnt pushy and always ready to answer.

This review is for the Beaumont store and Ms. Nicole and Ms. Aracely Cruz. I called and talked to Ms. Nicole to see if they had a particular item in store that I wanted to see in person. It was 5:45 and I wouldn’t be able to make it that evening, but could come in the next day. Ms. Nicole wouldn’t be in the next day, but told me to come in and talk to Ms. Cruz. They graciously offered me an extension of their One-Day Sale on top of their Black Friday Sale if I made it in the next day. I went in looking for a sectional with very specific requirements- I have two cats, 4 dogs, a lot of little kids that come around with grimy hands etc. and we live on property with livestock. I needed a very durable material and specific layout. I had visited a different location before my phone call and been told about The Gaucho seeming to meet my requirements, which they had on the floor. Ms. Aracely was very accommodating and had a great personality with laid back and humorous but professional manner (as they all did!). We explored options they had in store (I’m also in a time crunch!) and she was VERY patient with me. I couldn’t make a decision at the moment and wanted my husband to also help me with the decision. I brought him back with me that evening, and we ended up walking out of there with a COMPLETELY different set than what I had already put together (I couldn’t quite sell him in the Gaucho:’/ ) we closed the store down and they stayed positive and gracious the entire time. Thank you to the team involved and especially Ms. Aracely!!!

Great service

Nicol Biscamp was great to work with! She greeted us and let us shop, just checking when we needed her! Thanks, Nicole, for all you help and great personal service!

Nicole is an EXCELLENT and helpful sales woman, I will come back next time looking for her assistance

Thank you Nicol!! Nicol was very nice and helpful.She made my shopping experience a smooth and great success..I would definitely recommend her for your future furniture needs.

Thank you Chelsie for all of your help! Chelsie was very helpful and never hovered around us. She let us shop and once we where ready we sat down and figured up the price. It was a nice experience.

Aracely was sweet and helpful! I love my couch!

Nicol Biscamp was so amazing she was a big help very nice

Had the Best Furniture Buying Experience @Ashley Home Furniture. BK Wilson was so Patient and Helpful I recommend them 100 percent

Nicol Biscamp provided exceptional customer service. I loved her enhanced attention to detail as it concerned my immediately needs. Thanks so much Nicol!!!

Chelsie Boggess is always very helpful. We’ve purchased several things from her and it is always a pleasant experience!

Nicol Biscamp is a rockstar!!! Very patient and helpful throughout the entire process!!! Will see her for all furniture needs moving forward.

Working with Nicol Biscamp was an easy and enjoyable process.

Great experience at Ashley's today! They have a great selection of furniture with pretty good sales! Thanks to Russell Huff for helping me find a purchase that I liked at a price that worked for me! Great job!

Thank you Nicol, you made my shopping experience very pleasant. Got just what I was looking for.

I loved walking in, meeting our sales rep and being left alone. She occasionally checked on us, but did not follow us or hover. It was a great shopping experience. Once we were ready, she helped us price things out and setting up our order. Very sweet and kind.

Nicole was excellent and we thoroughly enjoyed this experience with her.

BK was very professional and made us feel comfortable from the start. He wasn’t pushy and let Us take our time. I feel he got us the best deal possible.

Nicole biscamp was fantastic and took her time to show me around. And had all the tools for the job even had her tap measure handy foe my needy needs. Yall have a very wonderful person working for yall. And not pushy at all. Way to go ashley furniture for hiring one of the best hands down. Treat her well she's a keeper. Thank you again Nicole your the best. Best wishes to you!!!!

Came here looking for living room furniture and ran into my new friend Chelsie! She has great energy. She went above and beyond to ensure we got everything we wanted. Make sure when you come here you ask for her! She’ll give you the best deal on your new furniture.

Nicole Biscamp

Ms Padova was very sweet and helpful with helping me purchase the perfect couch for my first apartment! She made my experience with Ashley Furniture a great one I’ll most definitely be back to purchase my next piece of furniture!

Ms. Chelsie was very helpful.

Nicol was very helpful

I went in Ashley Furniture to purchase some furniture. Nicol helped me and she was AMAZING. Very knowledgeable and helpful. Definitely recommend Nicol to help you with any furniture needs you may have. Kim Davis

I went to Ashley’s to buy a new couch and Aracely was very helpful throughout the whole process!

Nicol was great!

BK with Ashley furniture in Beaumont Texas was an awesome sales person.

BK helped us so much and made the whole experience pain free and easy

Too high and low inventory

Aracely was wonderful to deal with! Very kind and not pushy at all. Took the time to show us the options so we could pick the perfect mattress for our new home! Even let me take home the art off the wall I loved so I didn't have to wait weeks for it to come it! We will be back here!

Had a great experience with BK. He was so patient and such a great help!!

The sales Rep BK was very knowledgeable without pressure to complete the sale. I highly recommend to ask for him for your next purchase.

Hello I went to the store on Folsom from the time I walked in to the time I exit the door I felt right at home like I have been knowing the young man name B.K Wilson I am a person that ask a lot of questions he had patience with me throughout the whole time of my stay there it’s nice to have someone help you that you actual feel comfortable with he’s such a people’s person he explained everything that I needed to know and some that I forgot to ask I definitely recommend this young man to anyone that goes in this store and wants a great sales person Thanks B.K Wilson

We talked with Antonio Trevino about buying our new couch. He was very knowledgeable and made the process smooth and easy.

The young lady that helped me and my mom find her bedroom furniture who is really really helpful. Her name is Aracely we would like to thank her for her professionalism

With Chelsie, it was a super lovely experience, she was super helpful and sweet and I will be coming back!!! TY!

Nicol Biscamp was a delight to work. No pressure but was there when I was ready!

A very satisfied customer!! Nicol helped me find exactly what I had in mind for the price I wanted to pay!!

Nice furniture

Great service. our sails person Chelsea was very helpful and spent a lot of time with us we highly recommend Chelsea.

BK did a great job of showing us our options without any high pressure salesmanship. Courteous and efficient. Highly recommend him.

Aracely is extremely professional. We came in with our mind fixed on exactly what we wanted only to find that it had been discontinued. Aracely, took her time and showed us all the similar options until we agreed on the perfect one!

Aracely Cruz was a great sales associate! Very helpful and easy-going.

Nicol is very knowledgeable and willing to help. Appreciate the help. Yes, we bought from her and will be back. Thank you!

Nicol she was amazing I really appreciate her

All the staff at Ashley Furniture like Chelsie and the manager Bryan were so helpful with getting us set up with good furniture for our new home! We look forward to coming to them in the future for our furniture needs!

Awesome Oliver Dowden

I came into the Beaumont Store and Aracely Cruz helped me on the Sectional I bought. She was very knowledgeable on all the questions I asked.

Oliver did a great job helping and answers all the question. With his jokes it made for an awesome experience with shopping! Thank you Oliver!

BK was very knowledgeable and friendly I would recommend BK to my friends.

Antonio was the best. He was so kind and nice. He walked me through the process and did not rush me at all. I felt really taken care of. He is funny too. I lost my belongings in an apartment fire and I needed to start over. I'm glad he was there to help me furnish my new home with a new beginning. I will definitely come back and ask for Antonio again.

BK was great in helping us figure out what exactly we were looking for and walking us through all of the benefits, discounts, and protection options that were offered.

BK was incredibly helpful from beginning to end will be coming back to finish furnishings the rest of my home

Aracely was amazing and made everything very smooth. Even able to get us same day delivery on a Saturday.

Sales Associate Chelsie Boggess was amazing she answered all of my questions and if she didn't know she went and asked management and she made sure that I was satisfied before I left the store.

Great store great service

Chelsie Boggess was an absolute pleasure to work with.

Nicole was very helpful and courteous. I’ll ask for her every time I visit the Ashley store in Beaumont, Texas!!

Nicol was amazing so patient with my indicsion walked the whole store with me until we found the right one. Amazing experience

We came in 3mths ago and picked everything out with Nicol. 3 mths later here we are and she still remembers us and the situation. Got everything we needed plus some! Thanks Nicol for all of your help.

Great customer service from Chelsea!! Elated with hot buy sofa and loveseat. With money I saved, I was able to purchase 6 comfy dining chairs as well!

Nicol was professional and friendly, not pushy nor overbearing. Excellent, pleasant experience.

Nichol

Just bought a mattress, and Susan was very helpful. She was very knowledgeable and wasn't pushy. I felt she listened to our comments and adjusted her suggestions accordingly, which helped us find the right mattress in the end. She also wasn't pushy and gave us space at times for us to discuss on our own. We also bought a couch from Ashley several years ago and had a positive experience then as well. The sales people are great every time!

Nicol made us feel comfortable while shopping. She didn't tag along too closely, but was also never too far away when we had questions. We had a great shopping experience, and definitely recommend asking for Nichol when you stop by!

Nicol Biscamp was a wonderful sales associate here at the store. Professional, kind, and straight forward on sales, not pushy. Great experience! I will be back in the future!

Bicol Biscamp was the absolute best. She greeted us as soon as we walked in with enthusiasm and she spent a long time looking up different prices and products. She was very patient and kind. Thank you Nicol! We will never forget you and we definitely will be coming back.

Huge variety of home products. staff attentive helpful knowledgeable. Also quality & lastly they have financing options progressive leasing is one I'm familiar with.

Nicol was very helpful in helping me select a living room set. She always my sales person when I come to Ashley furniture.

Ms. Chelsea was an excellent and very knowledgeable salesperson. She helped me out tremendously.

My husband and I had the Pleasure of working with Mr. Oliver Dowden out of the Beaumont, Texas Store. He was Kind and verry patient with my husband and I as we walked the store looking at Living room furniture answering all of our questions that we had. He helped us to deside on fruniture that was best sutied for our needs. Thank's so much for hiring great quality workers for your great quality furniture. You can tell when people are only there for a pay check from the ones who relly care about the customers and the products that they sell. Thank's again from a Happy Customer. Karen and Scot Granger.

Huge thank you to Oliver on his help with our purchase! Great salesman, not pushy and answered my million questions. I highly recommend him!

Wonderful Experience!! Nicole was very helpful!

Had a great experience, Nicol Biscamp was very knowledgeable and patient with me!! Thanks alot !!

Thank you Nicol Biscamp, for greeting me when I entered Ashley Homestore July 18th Thank you for your patience, guidance, & customer service, awesome smile, and our conversation about our grandkids Honestly...Brooklyn will be saying "mine grandpa" Thank you very much Clarence

Nicol was extremely helpful and was willing to answer all questions that we had. She was knowledgeable of all the products I was looking at and took time to show us the difference in the different models. She is by far the best salesperson I have ever dealt with. She does not try to push a certain product on you to just make a sale. For your furniture needs, go see Nicol.

Love our new bedroom set! Thank you Nicol for helping us pick it out!

Chelsie is the best!!

Nicol was great and the shopping experience was easy! I recommend this place for your furniture needs!

Chelsie was so sweet and patient! thank you for a wonderful experience!

Hello everyone, today was an Awesome and Amazing day for me!!! My new bestie Chelsie B hooked me up with a house full of furniture, she was very helpful and a pro at her sales, yall come out here and ask for Chelsie so she can work her majic for you!!! Thank you chica!!!

Oliver was an exceptional sales person and because if him, we will return to Ashley.

Nicole was very knowledgeable and easy to work with

Nicol was the most helpful salesperson I ever had the pleasure of dealing with. I appreciated her beyond words. I’ve been trying to find a chair for almost a month now no other salesperson was even close to as friendly or helpful. THANK YOU SO MUCH NICOL

Oliver was fantastic. He was such a joy to work with.

Nicol was helpful and answered all of our questions. The store had many options for what we wanted.

Got notified by Aracely of a sale that lead to me buying a new sofa and coffee table for my new home! Everyone was very helpful in the process.

Nicol Biscamp was fantastic! Super easy to deal with and great help!

Great service and easy purchase with Nicol!

Nicole was great. She was real informative about the furniture. Thanks again for the help.

Chelsie was super helpful and had me in and out with what I was looking for in no time. Highly recommend

We had been looking at furniture for a while and just weren’t finding anything we liked. We had went into Ashley furniture for a 3rd time to look around and with the help of our sales person, Oliver Dowden he directed to to a sectional that we liked the style of but weren’t wanting a sectional. He informed us that it came in different options other than a sectional. Thanks to his knowledge of the furniture and what we were looking for, we finally found some furniture. Oliver Dowden is also a super fun personality so it made the shopping experience less painful. I know my husband is happy that I won’t be dragging him to anymore furniture stores! So thanks Ashley Furniture and Oliver!

Nicol was very helpful and mad the process quick and easy.

Nicol, did an awesome with our purchase! Very helpful and professional! Highly recommend Nicol and Ashley Furniture!

Oliver is awesome!!!

Oliver was great with knowledge of products and sales. Great job !!!

Oliver was awesome! The best salesman hands down

Great furniture at decent prices. Staff are friendly and helpful.

Nicol Biscamp was so sweet and patient with us on finding a new mattress. She answered all of our questions and we were able to pick out the best mattress and base for our needs!

I bought all of my furniture at Ashley in Beaumont, after hurricane Harvey and Imelda. Everyone was friendly and so helpful! Deanda was my sales person. She was helpful, but not overbearing. She helped me save as much as possible! I send all of my friends and family to her! If you need furniture, this is a low pressure place to browse!

Nicol was the best service rep I’ve ever experienced you need more reps like her!!!!

Chelsie was a great help ! Was able to find all the pieces I needed and was not rushed into a decision ! Great place to shop !

DK is awesome!

Oliver Dowden was right on his “A” game when we walked through the doors. Immediately he took us right to the items we wanted to see and looked up options for us to think about. Product knowledge right on point and answered all of our construction questions. When we’re ready to purchase our next furniture, we’ll be sure to ask for him by name! 👍🏻

Highly recommend! Got the perfect dresser for my nursery. Absolutely great service with Nicol Biscamp!

Chelsie was very helpful and nice!

B.K. was my sales associate. He was very patient and explained what to expect when I made my purchase. The 4th of July sale was a steal! Everyone was so friendly and helpful. This location definitely made my purchase as a first time homeowner easy. Thank you all so much!

Oliver was very friendly and helpful and worked with me to get what I needed when I went in to buy a rocker recliner a couple of years ago. He made shopping a pleasure. I went back yesterday to shop and he remembered me. He doesn’t rush you or push you to buy something. He lets you take your time to think about what you want. He works with you and does what he can to get exactly what you need . He makes shopping stress free and easy. I would recommend him to all my family and friends! He’s a keeper! Thank you Oliver for all your help!!!

Excellent!! awesome service!!!

Nicole was a great help picking our our furniture. The selection was huge and quality was wonderful.

Nicol was great. She even came in on her day off to help us. Great customer service all around.

Laid back sales staff and really liked the style of what they had to offer. Ask for BK. He was a big help!

BK Wilson was very helpful!!

We had a great experience at Ashley Furniture in Beaumont. Chelsie took care of us and helped us order what we were looking for

Quick and easy, great customer service. Go see Chelsi

I came into the Beaumont location to just get an idea of what I wanted to buy at another location, being I live in the Fort Worth and just needed to see the furniture in person ahead of time. I was instantly greeted by the kindest man, (Oliver)— I told him the situation and he took me and my young daughter around the entire store 3 times over, to find exactly what I wanted and to make sure I was satisfied entirely on my decision. Knowing he wasn’t going to make a sale that day but just to inform me and truly take care of me. He knowledgeably answered all my questions and addressed any concerns I had with a smile on his face the entire course of my time there. This man embodies quality customer service and has amazing customer relationship building skills like I’ve never seen. He exceeded any expectations I had prior to walking into the store. Thank you Oliver! I not only had the best experience but also felt like my experience mattered. I highly recommend anyone to ask for Oliver Dowden for their future furniture sales consultant at Ashley’s Furniture Store!!

Nicole was the best help that I can ask for. She is friendly, kind, and knowledgeable. She can help me anytime 😊

Nicole was very helpful & easy to work with

Nicole was awesome to work with

Nicol was very helpful

Nicol Biscamp greeted us at the door and helped up make a decision on a dining table. Was very helpful and knew her product.

Our person was very helpful and gave us all the discounts that were possible in order to get what we wanted. Thank you Nicol Biscamp

Chelsie Boggess was a tremendous help, she remembered my mom from the day before and immediately knew what we were looking for, she was very friendly and payed great attention to the details we listed to her. Ultimately she helped us find the perfect couch in our budget and went the extra mile to ensure we could pick the up the couch in the time frame we needed!

Chelsie was awesome! She nice and easy-going. She helped us find the perfect couch for our home. Thank you Chelsie!

Tony was great!

Susan & all other helpers were very nice.

Nicole B. Was very friendly and helpful! She is awesome !!

Nicole was very helpful!

Antonio was great working with us to buy apartment furniture for out Lamar student. He was patient and professional. Didn't feel pressure to buy anything. Even on our 2nd trip in to store, he was great.

The salesman Bk Wilson was very professional and polite

Oliver was very friendly and helpful. His attitude was so contagious it made my experience a joy having him as a salesperson. Kiya and Kat were very pleasant and kind. Within the last 2 yrs I have purchased several pieces of furniture and I will continue shopping there because of the kind and friendly people. It was a joy

Chelsie Boggess helped me find just the right bed for my guest room right away. I was so lucky to stop in when I did and it was on sale!

BK was great and helped us with every question that we had.

Friendly staff. Good selections and prices

BK helped me. What wonderful staff you have!

Great experience, the worker Bk was very helpful. I’m pleased and excited to receive my furniture!

DK is the sales person to go to @ Ashley’s furniture. He is very patient and friendly! 5stars

Great experience! Thank you Oliver!

Nicol was very informative and she knows her stuff I’m glad she greeted me when I came in the door I will definitely be back her customer service skills are amazing !!!

Chelsie Boggess was very helpful and the Memorial Sale was great

Nicole has been extremely impressive with helping to find the right furniture for my new home.

Chelsie was a wonderful salesperson! She is my go to Lady for all my furniture needs😊

Aracely was absolutely great to work with! She was understanding of budget and didn’t try to over sell me on things outside of the budget I came in mind with.

Great selection and great people. Mr. Oliver helped us choose the nice set .. 😊😊

BK is absolutely wonderful, ask for him he’s the best!!

Aracely was the best salesperson! So patient and knowledgeable!

Susan Vaughn was awesome and very patient and helpful!

Nicol was very professional and friendly and sold me a mattress . It was a no stress deal

This was my 3rd time to buy from Ashley. The selection is great but my sale person Deanda Langston is the reason I keep coming back. She keeps an open mind & helps you build that dream your going for. Tell her my porch looks amazing!! 😁

Found exactly what I was looking for and Dee is always so pleasant and knowledgeable.

Aracely was great help in ordering our new furniture!!

My salesperson was very helpful and knowledgeable.

India was fantastic on the sales floor!!!

BK was very professional and helped me get the best price for my furniture!

Chelsie is an amazing sale person. She is kind and patient

My husband and I bought a sectional from here. We were needing a certain length and we were very particular about what we wanted. Chelsie B. was so patient with us, she answered all the questions we had, and even help my husband rearrange one sectional so we could get a visual of how it would be in our living room. She will go over and beyond to make sure you are happy with your purchase. Both managers are also wonderful to work with! You will not be disappointed! Great atmosphere with employees willing to go the extra mile to make sure you are satisfied.

We have had mixed experiences at this store, but today India and Emily gave us awesome customer service. India was patient with all my questions and she was very approachable and not pushy at all. Definitely the most pleasant furniture shopping experience I’ve had. I will return in the future for sure.

Awesome service

Very friendly and great service!

Great selection. Good prices. Good people

Chelsie boggess did a wonderful taking care of furniture needs !!!!!

Wanted to give a Huge shout out for Oliver (Ollie) at Ashley Furniture! We are working on a project in the area, and Ollie has gone over and above. Making sure the pieces would be available in a timely manner, delivery, and payment all done over the phone. Ollie made my job easier and stress free.😊Thank you so much~highly recommend!!

We're very happy with our experience at Ashley Furniture Beaumont. I was wary to even go look there due to my previous experience with them and delivery taking 6 weeks for some items and 9 weeks for others, this time was totally different. The store was neat and the service was fast. Our salesperson, Chelsie, was helpful in helping us nail down exactly what we had in mind and the manager was great in helping her with delivery times. They contacted the owner to speed up our delivery and he agreed to pull from the warehouse instead of waiting for it to be shipped to them before they delivered it to us. Our furniture was delivered not even 48 hours after we purchased it and the setup was fast. We'll definitely be back next time we need furnishings.

After furniture shopping at six other stores, India was an absolute dream. Quick, knowledgeable and most importantly polite. Her kindness went a long way with me and I cannot stress enough how grateful I am for it. Thank you tremendously. 20/10 experience.

Chelsie Boggess was a pleasure to deal with. We appreciate how helpful she was in helping us make a decision on our living room furniture. We will definitely be buying from her again, thank you Chelsie

Nicole was the most fantastic and friendly sales lady I’ve ever met. She was so helpful and patient with us, and Emily helped us with our payments and checking out. Both of these ladies showed fantastic team work and were so sweet and helpful! My husband and I will be back for more furniture just because of them!

Chelsie was great! Thanks for the fantastic service!

Chelsie was SO AMAZING! She sold me a beautiful sectional and I am so pleased! Thank you SO MUCH!

Chelise was very knowledgeable and very sweet to deal with. Gave us the best deal she could've also. Great!!!

Awesome experience with Chelsie at the Ashley Furniture Beaumont location. She price matched the online prices and got us a great deal.

Nicole is absolutely fantastic. She's knowledgeable about the merchandise in the store. She's very helpful and friendly. She makes people feel very confident and secure about the purchase they make from her. She's not pushy! She's a great sales lady!

If you're just starting out in life, have a limited budget, or you redecorate your home every couple of years, Ashley Home Store has the furniture for you. Their sales associates are the best when it comes to customer service.

Chelsie was so pleasant throughout my entire shopping experience! I received the highest level of customer care and I will return in the future.

BK Wilson was the salesperson who helped us. As a Manager myself let me say that he is an asset to you. He was very polite, professional and knowledgeable .

Bad business over there. I went for bed slates and spotted â furniture set that I wanted. I told them I wanted the furniture delivered but that I would take the bed slates with me. After a few days I called to check on the delivery and the lady I spoke with didn’t have a clue what I was talking about and that she would call me back…y’all know how that went. So I called back the following evening asking the same questions, when would they deliver the furniture? The lady said that the furniture was there but it would cost me $199.00 dollars for delivery and I ask why, the sales lady I dealt with knew I wanted that furniture delivered that was very clear when I made the purchase. On my ticket it says delivery by 12-17-2022 but it also says pickup. So I just canceled the whole order, now they owe me money! Sad place and it only shows that they don’t put the customer first.

Bad business over there. I went for bed slates and spotted â furniture set that I wanted. I told them I wanted the furniture delivered but that I would take the bed slates with me. After a few days I called to check on the delivery and the lady I spoke with didn’t have a clue what I was talking about and that she would call me back…y’all know how that went. So I called back the following evening asking the same questions, when would they deliver the furniture? The lady said that the furniture was there but it would cost me $199.00 dollars for delivery and I ask why, the sales lady I dealt with knew I wanted that furniture delivered that was very clear when I made the purchase. On my ticket it says delivery by 12-17-2022 but it also says pickup. So I just canceled the whole order, now they owe me money! Sad place and it only shows that they don’t put the customer first.

I walked in and immediately Erica Hayes help me. She was very polite and sweet and was very knowledgeable about all the products that we looked at and answered all my questions with ease. She made my experience easy and fun and helped me make the sale. I will definitely be coming back for my game room. Thank you. Erica hayes

Helped out alot gave good advice on deals

Chelsie Boggess has awesome customer service skills and was amazing to work with. I will be back.

Chelsie was an excellent salesperson! She was very professional and curious.

Chelsie Boggess was fantastic!!

Found what we were looking for. Employees were very helpful in getting us what we needed.

Chelsea was fabulous!

Great customer service.

Good excellent help by chelsie Boggess. Nice , very good personality and had patience to help me .

Went in, helped right away. Ordered my dining table that I'd seen online for that online discounted price. Happy with my purchase.

I've been trying to get my chair fixed and it's been a nightmare, ugh.

Just bought living room bedroom and dining room furnishings.. Mr BK was totally awesome.. great personality no pressure but close enough for questions..very knowledgeable about the products etc ..I would recommend this store...and definitely use Mr BK as your salesman.... awesome awesome young man!!... Thanks again BK

Chelsea did a great job helping us with a dresser

Great experience, great price, friendly sales person

Great service. We bought new bar Stools for our house. Nice lady helped us and got what we needed.

Chelsie was awesome. Thanks you my mom loves her dinning table.

I am very happy with Ashley furniture. Everyone in the store is pleasant and seem to really enjoy their job. Our salesperson Dee was fun to work with. She was creative and understood my budget. Thanks Dee. I am so happy with my new living room. Furniture delivery was fast. I also want to thank your delivery crew. They are friendly, efficient, and they took the time to help me place everything. Before they left they wanted to make sure I was happy. I’m delighted.

Nice Furniture

A very pleasant experience. We first walked in and were free to roam. No overbearing employee following us around trying to make a sell. We were eventually helped by Tecie Aubrey and I highly recommend her as she was kind, helpful and extremely patient. It took us 2 days to make the decision to buy couches and Tecie helped tremendously along the way. If you need any new furniture I would highly recommend Ashley Furniture on Folsom and ask for Tecie.

I didn't realize shopping for furniture would be such a fun time experience. Chelsie gave me this experience today and because of her I will continue to shop at this location...I do recommend, but definitely ask for chelsie

Shopping for new sofa. Someone helped me as soon as I walked in. I had been shopping online at their site and new what I wanted to see. I was looking at a sectional and they did not have one in stock, so she showed me a sofa and loveseat made in the same style. I sat on it and it was a little more firm than I wanted. If I want it, it will take 6-8weeks to come in. I'm still shopping. Hopefully, I will find one in a showroom and not have to wait that long. Overall, it was a good visit.

OVER PRICED A.F.

Nice store! Great choices! Love baillie!!!!

Clean store. In an environment where it takes months to get most furniture, nice that they mark what they have in stock

Nice helpful employees

Erica Hayes was the salesperson I worked with, she was very helpful and kind. She helped me find what we were looking for. The manager Kevin was also very helpful. My experience was a very positive one, I would not got anywhere else.

The absolute worst customer service I’ve ever received. Bought furniture set in December, couch recliner mechanism broke in May, finally got a technician to come look at it in June after they did not show up for 3 scheduled appointments. Gentleman said they would order the part which would take a few weeks to get. Each phone call checking on so called part I’m given a different story. Now they said they have ordered the part September 2nd, and part will be shipped by the end of November. The furniture is not even a year old, and the quality is horrible. Do not purchase anything from this location!!!!!

It was wonderful, Susan was my host she showed me around the store and it was beautiful. They had beautiful furniture pieces we had fun matching all my furniture together and everyone there is very friendly and a down to earth kind of people. It was so warm and welcoming anyone from the rich with money, money, money to your average paycheck to paycheck kind person would feel very welcome there. It was a fun experience and they are all very helpful and pleasant. I will go back when I need to. Thanks for the fun time shopping for furniture. ☺️

It was nice, helpful staff

Sent the wrong set. No adult home. Garage left completely open with no adult home. Wrong set not even set up. Left in middle of the room with old set. Waited 3 days to pick up wrong set. Son asked them to move old furniture and they did not. Now says they’ll deliver correct set later this week.

I am an uhappy customer. Their customer service is rude. They sen tme a defective dining table and said it is suppose to have blk spots on it. They left me like that. I am blk but not stupid. My money don't come wirh blk spots. It is something they can do. DEE lied through the whole process. They kept putting back the backorder. I ordered in May received a wk ago. I kept trying to get CS. But they did nothing!!!

Devan was great!!

Very nice and pleasant. Susan went above and beyond to get us approved for financing.

I order a kitchen table and a set of 4 chairs over a month and a half ago, as I patiently waited for my order to came in finally! when I open the 3 boxes that was delivered. I only received my table and 2 CHAIRS. I am so disappointed that I waited this long and to only receive 2 chairs instead of 4 chairs!

Got a great deal on a couch. Staff was very nice and they referred me to someone to deliver the couch.

I want to give a THUMPS UP 2 Rodney at the Ashley furniture store in Katy Texas...After several months of unresolved issues within a couple of hours he came thru..He was attentive kind and very respectful...Thanks Rodney

The employees @ Ashley Furniture were really nice. My mom sofa, loveseat & a chair for less then $2000.00. The furniture was 40 percent off. We got all call letting us the sofa will be delivered on Wednesday May 19. She has to wait for the other pieces to b shipped. All the employees were very nice.

We purchased bedroom furniture. An entire set of furniture in January 2021. Dresser and night stands were delivered in a timely manner. Now, 5 months later, we are still waiting on the dresser mirror, headboard, footboard and bed rails. We have been sleeping on a mattress on the floor as we were promised the complete set of furniture would be delivered in February, then March, then April, NOW the end of May. We have ZERO confidence that this will happen in May, at this point. Over the years I have furnished my house with Ashley Furniture and have never had this issue...EVER! I will NEVER buy from Ashley Furniture again, unless they do the right thing and my bedroom furniture is delivered and completed this week! Again, no confidence in them!

Bought a bedroom set in January it is now May and still no bed. We are sleeping on a mattress on the floor, no remedy offered from the store at all. More than a little disappointed.

The dresser I picked was so pretty had to have it when I got it for the warehouse horrible I noticed that the bottom part was broken off and I was like okay I can deal with it but both of the bottom drawer fell off can’t even open them with both falling off never will I buy from them again almost 400$ for a dresser that is broken yeah no horrible

Susan was extremely helpful n patient with my husband n I. I would not buy anything that Susan didn't sell me. One of the nices ladies we have met in a while.

everything people are great

We walked around & looked. Not much service.

Horrible customer service

Friendly staff and great customer service

They denied me, and my credit is pretty good, so I guess there's another reason

Found my Mirror for my dresser with good discount and used my brother Veteran discount Win Win!!

Very clean, great options, staff is exceptional

Thank you Chelsea for your excellent customer service 👍👍👍. God bless 😁!

I mean the furniture is nice but if you have a budget to keep, look somewhere else. I went to dress my whole house and I was thinking it wasn’t going to be too much but man it literally came out to 13,000$. We left and decided to go to mikes furniture. I am glad I did because I got the same furniture (exactly the same) and their total for everything was 5,000! What a difference! The thing that Ashley furniture does is that they charge you for every piece and mikes charges for just the set. (6pc or 7pc) the only bad thing about it is that it takes 2-3 weeks to get it delivered. In my opinion it’s alright compared to the price I was going to pay at Ashley’s. They have the signature brand and it’s wayyyy cheaper. Please do your research before throwing your money to these ppl.

Love Ashely HomeStore my personal experience was awesome,customer service is excellent I was well satisfied with my purchase, so many favourites to choose from not only furniture plenty of decoration to match your purchase 👍👍👍❤

I always enjoy going to Ashley's HomeStore they always have a great selection! All of the furniture is awesome and up-to-date on fashion!! DeAndra was great! She was a lot of help and not at all pushy or too in your face which is great for a sales person! She helped me make a great decision in what I picked for what was best for me and my household!

Ashley furniture is one of the worst places for delivery and honestly don’t recommend it if you want your furniture soon. We were told that since we payed an extra delivery charge we would receive our furniture sooner than expected, they gave us a 2-3 week estimate. It has been almost 5 weeks and they didn’t even update us with changes of delivery. We had to constantly call them and ask about the delivery but they just kept changing it to “next week”. This has been the most frustrating situation I’ve ever experienced with any furniture store. Also, while at the store we were given options about protection plans and we said we did not want it , yet they still charged us for it. After we checked our receipts and saw that they charged us for something we told them we did not want, the guy that was helping us said we said we did and turned it into a big deal. So I’d suggest making sure to read your receipts.

Excellent services for the salesman Micheal and the owner

We bought a sofa from them.

Do not buy anything from this store. purchased a sectional from them, the day it was delivered the fabric on one rest arm had slipped, so it was wood you put your arm on. There were nails under the fabric that were sticking out. I had to put plywood under the cushion so you would not sink in. I called Casey to let him know it was unacceptable and to come and get it. So he sends guys out to take pictures says it will be a few days before a decision is made. 2 weeks later I called Casey says oh let me look into it...no call back and this was before the pandemic started...

Wesley was amazing! No pressure and so much reassurance. He really takes care of his guests and and he also honors discounts online and in store which is amazing! Any future purchases that we make, we're definitely coming to you! Thanks for the business card!

Sales staff on cell phones

They sold us a warranty on our dining room table that didn't cover anything they said it would. When I talked to the manager she didn't even care and now I'm left with a table and no chairs! I would tell everyone I know not to buy anything from Ashley!

Very nice quality furniture with awesome manager and staff. My mom's new house will look wonderful. Thank you so much

Awesome experience, sales people and even financing people! Would highly recommend to anyone in the market for any new furniture!!

Great deal on Sectional

Great Service and very fair pricing

I was happy at first with my furniture and was told I had a 5 year warranty that if it tore or break they would fix. I called them when my furniture was 4 years old because I had a tear and worn spots I wanted recovered and I have a coffee table that was shipped with a crack under the table. The guy wanted pictures and said they would not repair . I swore I will never buy anything from them again and protest against them forever.

My sales person was Oliver, a friendly, yet clueless gentleman. His lack of how the furniture interfaced with each other left me with a sectional I am less than pleased with. I spoke with both the store manager and Oliver to resolve the issue of the sectional in the wrong configuration. The only option given was for them to come take the sofa and put my family without and would involve selecting a new sofa. We like the sofa we have, just need it in a different configuration that was promised. Due to the lack of knowledge and training of the sales staff, I recommend that business be taken elsewhere.

**See recommendation below** Horrible experience and fed a bunch of lies. We purchased $6,000 worth of living room furniture and were told it would be delivered on a specific date. Not only was the delivery date 30 days out, but when we finally get to our delivery date they said it would be another week out because our furniture "didn't make it on the truck that was delivering." Now, we have to wait another week because we were informed they only deliver once a week on Saturdays. We paid a delivery fee only to be dragged around and not get our furniture on time. We will NOT be buying any of our needed furniture from them ever again. *** Highly recommend Home Furniture in Beaumont next to Sam's. They deliver daily and have next day delivery from warehouse and great quality.

Ms. Cora is amazing!!!! Just got a 3 piece living room set for an awesome price!! Warranty is good too!!!!

Awesome

Great variety of options of affordable furniture. What really made our experience was the assistance of Lydia Delacroix. She was very thorough with informing us of the available options to purchase the items. She also helped us deduce our selections. Thanks Lydia!

Meh

Showed them what i wanted they said they dont carry it. (Reclining 3 seat couch) bought another couch. 2 weeks later my dream couch is in their sales ad

One star review...only because the salesperson, I believe it was Ashley Gomez...did greet me when I walked in. I was apprehensive at most regarding the reviews on customer service...so far so good right? NOT! Fast forward to me deciding to go ahead and order the recliner I saw online earlier in the day through the store instead of the website...the not so pleasant customer service rep proceeds to ask my salesperson what her “drive out” is. Ok my husband is a car salesman so I’m well aware of what’s going on here...so I hear a price upwards of $200 more than what I would have spent online...WTH? Salesperson says oh that’s a mistake...instead of $130 for shipping we can do $99... mind you shipping is free online, but OK I’ll roll with it since the assembly is included (which is probably a lie but whatever). Ok I present my Synchrony pre approval paperwork only to be told that all financing requires 10% down...I WISH I WOULD! So long story short...I have ordered my recliner online...with free delivery...no down payment...delivery in 2 days, not 2 to 3 weeks...no it won’t be assembled but I’ve already downloaded assembly instructions...how hard can it be?

Helpful

Oliver was a straight-shooter who helped me find EXACTLY what I went to 5 furniture stores searching for—an affordable, beautiful sectional couch. My most positive experience all day!

Ordered few furnitures, 2 beds, dining table and bar table. They told me it will take 2-3 weeks to arrived, called few times to check but no updates, keep postponing the arrival date. It’s been a month and no furniture. Waste of time and money. Dont do business with them if you urgently need the items.

The second you walk in it's like a flock of seagulls running at you to get there commission. Number one if I need help I'll ask most the time I just wanna look around and see what the style is if i even like it

The staff was super friendly and very helpful! Nice furniture with good prices. Will definitely recommend to my friends!

We had a very positive experience!! Sales woman was very accommodating and friendly we found the perfect recliner at a great price!!! We will definitely be coming here from now on for our furniture.

This store's warranty and customer service is a joke! I've had my furniture for under a year and something broke. Called the online customer service and they said an adjuster would call me to look at damage-nothing. Called the local store, clerk said a claim has been filed and an adjuster will call you-nothing. So a month later I still have a broken couch and nobody has returned my call. They are quick to sell it to you-but not quick to resolve issues.

It's a year later, and I still hate this place. This is a doozie of a review, so strap in. We bought a living room set a year ago during the memorial day "sale". Loveseat, couch, accent chair, coffee table, 2 side tables, and an ottoman. Grand total was around $3200 with their warranty tacked on and the delivery fee. Was happy with the Synchrony financing terms at 5 years, no interest. Furniture needed to be delivered to their warehouse before we received it. Fast forward a week and I'm showing a friend the furniture we purchased on Ashley Furniture's website. The chair, couch, love seat, and coffee table are deeply discounted on the website a week later. To the tune of about $1100. I call them up and the assistant manager couldn't help me over the phone, but told me the manager would be in at 10 am in the morning and I could come up there to address it. In the interim, I contacted Ashley Furniture corporate. That was a dead end. The Beaumont location is a franchise, so I'm pretty much at their mercy at this point. The next morning I show up to the showroom at 10 am sharp. The manager isn't in yet. Alrighty, I'll wait around. 20 minutes go by, still no manager and all the staff can tell me is she's on her way with no ETA. She finally rolls in at 1050, appearing annoyed that she has to deal with a dissatisfied customer. I'll hit the high points here: She can't much the entire discounted price, because they have a margin they can't deviate from. She can't match the financing terms with the new adjusted price, because it doesn't meet the minimum purchase (it did on Ashley Furniture online for 5 years). They can't consistently keep up with the online prices because they would be "changing their prices all the time". I get to the point where I decide I'm just going to cancel the entire order, since I haven't taken delivery yet, and just order it online through Ashley. She's not cool with this. In order to compromise, I tell her to just remove the $300 warranty, and that would get it closer to my target monthly payment with the "new" financing terms at 3 years. Well, apparently the warranty is something they really try and sell. She tells me the warranty is 10% of the total cost and all of a sudden the warranty cost has come down. Was she going to bother to adjust the warranty cost beforehand? I dunno. Sketchy. I finally leave with new financing terms and new pricing on my furniture. It'll be delivered in a week. She seemed annoyed the entire time and put out that she was having to match online prices for the same company. To a consumer, Ashley Furniture is Ashley Furniture, regardless if it's a franchise or an online retailer. Also, come to find out, whoever owns Howell's, operates the Ashley franchise. When we looked at Howell's, the salesperson recommended we avoid Ashley Furniture because they're furniture sucks. Unfortunately, Howell's style isn't great if you're in your 20s and not into Country Chic. We wanted something a little more modern and we found the styles we liked at Ashley. Furniture is delivered, we love it. Until 3 months later, I'm scooting the tiny ottoman across the carpet with my foot and hear a crunch. Flip it over and the wood bracket is completely broken from the legs. It's covered by manufacturer warranty, but that's sketchy as hell too. It involved me texting pictures of the damage to a warehouse employee's personal number. At first they were going to just put a new wood brace on the bottom but I said no, no, no. SIX weeks go by before the replacement comes in. Fast forward another 3 months and wouldn't you know it, the ottoman breaks AGAIN. I go through the process once again and tell them I don't want this ottoman anymore, I'll just get a different one. Of course, they don't make anything close. I basically have to walk this guy through checking inventory at other warehouses to see if we can find the one I'm looking for. He sucked. I had to pay the difference. Like their style, that's the only reason for 2 stars, but the store is awful. Avoid.

Oliver is hands down the best! He was so patient with me and we love our new furniture!

Nice furniture

I was happy with my experience with until it came time to deal with the warehouse. I ordered furniture on February 22nd and today is April 5th and I am receiving another partial delivery of furniture today. I cannot move into my new home, because the bedroom set they delivered three weeks ago was missing pieces of the bed frame. The delivery driver was apologetic and took notes of any deficiencies. (missing knobs on wardrobe and bedside table) I spoke with Michael at the warehouse earlier this week, Monday, to remind him that I still needed the complete bed frame and knobs, with the bed frame parts being most important. He said he wasn’t aware and stated that he would look into it and get it taken care of. Fast forward to Thursday where Michael calls to confirm delivery and I mention bedframe and knobs, essentially nothing was “taken care of” throughout the week. This morning, another partial delivery day, Michael calls to say that their warehouse manager is at fault for the bed frame parts missing and that he, Michael, is going to “take care of it.” The issue with that, is the parts Michael says he will order, since his manager is apparently incompetent, have, like everything from Ashley Furniture Homestore, a two to three week lead time. In summary, I have paid out approximately $8000 to Ashely Furniture Homestore and it is six weeks later without complete fullfillment of my order and it is at best, if Michael’s manager doesn’t interfere, another threee weeks until this will be resolved. The other furniture/mattress stores and appliance stores I dealt with were less expensive and have all fulfilled my orders from them.

Nice selection of furniture.

2,365 Price is right I got a discount on everything. I brought a bed tv stand and two sofas and I got a warranty on everything. Customer service is great. Now I'm just waiting for the delivery.

Extremely dissatisfied with the customer service of the sales person and sales manger. I was extremely dissatisfied with the mattress that I bought. I can't return it without a 30% restocking fee even tho they did not order the mattress I asked for and I have not even picked it up from there warehouse. The sales lady was extremely degrading towards me and I truly don't understand why. It's a shame that this place is in business with employees and a manger that would treat customers with such disrespect.

Excellent service, good prices. We found exactly what we needed.

how much is your rocker recliner Catnapper

Sales person loomed and hovered when we told her up front that we just wanted to look around first. When my wife asked what colors we can choose from on a particular brand and model of couch, the girl looked at my wife with a disgusted look on her face and said, "this couch only comes in one color". My wife told her we needed to talk about it amongst ourselves and the woman refused to leave our area. So, we walked out and went next door to shop for furniture. You see, we had already looked at the same exact couch brand and model at the other Ashley store in Nederland, and discussed the many color options we could order. Obviously your sales girl didn't know what she was talking about and when she wouldn't leave we took our business elsewhere. She even had the nerve to shout, "I'm just trying to do my job!" as we walked clear out the front door. How unprofessional and rude.

The salewoman was not knowledgeable about the furniture and wouldnt stop hovering over us. When we asked her for a few minutes she wouldnt leave us alone.

If your looking to upgrade from the old furniture or add to your collection ask for a wonderful salesman by the name of Hardy. He is very knowledgable and an easy person to work with.

Our experience at the Ashley Furniture Homestore Beaumont location was great! Our salesperson Ashley was amazing. My husband and I were very indecisive and made about 4 different trips as we searched other places also! She was very patient and helped us find the perfect pieces and the perfect prices! I totally recommend Ashley at Ashley Furniture Homestore!

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Did not find what we wanted but have a large selection.