Ashley Store Brownsville, TX

This is just an Update to my Previous Review! It's been another week and I still don't have my sectional sofa....customer service has been insanely unhelpful and continues to guarantee me days to no avail. I keep getting "I promise you it will be delivered this day, yes sir we guarantee blah blah and nothing. Now this young lady told me it was back ordered but the store it's Available but the truck is just to full to bring it down from San Antonio! Who is telling the truth!! If I could give another 1 star I would. This store has been the worst experience of my time. I'm not one to say such things but customer service really shows itself. Fair Warning to all new purchasers

Update to my below review! It's been another week and I still don't have my sectional....customer service has been insanely unhelpful and continues to guarantee me days to no avail. I keep getting "I promise you it will be delivered this day, yes sir we guarantee blah blah and nothing. Now this young lady told me it was back ordered but the store it's Available but the truck is just to full to bring it down from San Antonio! Who is telling the truth!! If I could give another 1 star I would. This store has been the worst experience of my time. I'm not one to say such things but customer service really shows itself. Purchased a sectional...wrong phone number was used due to alleged system outage. Was told it would be changed, it was not. Customer team had to call my work number during working hours to speak to me due to this. Was told number was in fact never corrected. Delivery was setup for Thursday (today) was told yesterday it would be moved to Friday was assured it would be that day. Today get a text message asking me to select a delivery date if either Saturday or some time next week. Was not even told it would be pushed out, was simply sent a text message. I value strong customer service in any paid in full purchase I make and thus far this experience has been awful. Will not continue my purchase at this location as I have many more to make.

(Translated by Google) They have very good products, highly recommended. (Original) Tienen muy buenos productos muy recomendables

Don't even deserve one star. They will run your credit with two different banks and will open Accounts, one of those banks will charge you a monthly service fee for the account and the Associate from the store won't explain anything of this to you. They play with your credit and don't care if you had to pay fees for an account that you don't even request.

My salesman was Mr. Joel Rodriguez. I told him what I was looking for and he showed me all price ranges. He told me the great points of each. No pressure! He listened ,then allowed me to make up my mind. No hurry. He knew the materials also. If you are wanting some new furniture, one chair to a house full, contact him. He's at my Ashley store right here in Brownsville, Texas.

Don’t buy from Ashley in Brownsville . We bought sofas that were supposed to be all leather and wall savers and aren’t .. They lied to us and even said that the protection plan was around 300-400$ and came out to 800$ .. we have done our part in calling to exchange the un used merchandise… Corporate office is horrible for hey won’t ven help the situation .. We have kindly asked for an exchange and no one has reached out to help… Unfair to customer !! Absolutely no good of customer satisfaction!!!

Friendly, they knew their stuff, and where very helpful. Gave hood recommendations. Would definitely be buying more from here.

This Review has nothing to do with your Sales Person as she was polite and kept composure through the situation that merits this review. Now your Internet or software, My GOODNESS, needs updating! It shouldn't take an hour to process a single purchase. To top it off not even the printer was working. The same thing happened when we attempted to purchase a dining room set somewhere between 2020 and 2021. Software and Internet issues and after months in delay ultimately decided to cancel it all. We love your furniture, the sales and beautiful displays but there should be a warning sign somewhere of how long it will ultimately take. This time around it wasn't even a big sale and our credit had to be reopened since we weren't advised that our line of credit had been closed. So imagine also having to affect rerunning our credit. We even offered to pay with other means just to speed up the process, we shouldn't have had to offer. So please help this location out and improve or look into your internet and/or software and help your employees out.

Ashley was extremely helpful and very patient with me.

For the most part service was good except we ordered three pieces of furniture and canceled one and we had to do it twice before they actually canceled that order. Delivery was fantastic. They kept you informed of where they were and when they arrived..

Corporate office is horrible … I will file a complaint . Management ( Allya) is avoiding my phone call and this is second time I call . I’m unsatisfied with product … I called right away to resolve the issue and was told that as long as it’s within 72 hr window which I did but they won’t try to help … I left my number and hoping management will rerun my call .Also we were told that recliners sofas were wall savers and they are not .. we had issues trying to resolve this issue in exchanging the sofas . We were not old about any of this .. The Ashley team has been giving us the run arounds .. think before you buy from Ashley furniture !! The owner send us a phone number that keeps us in the run around loop … it’s a shame that we bought here from Brownsville …

Joe was very friendly, helpful and informative!

(Translated by Google) They were very kind and professional and attentive to my needs...thank you! (Original) fueron muy amables y profesionales y estuvieron atentos a mis necesidades...gracias!

Very friendly and beautiful furniture. I was able to get my little girl a beautiful bed . My little one also had a blast in their indoor playground. So it was nice and stress free.

Great place with quality service and great furniture for the home.

Great customer care, great options offered guaranteed satisfaction with the products available.

$$$ gary colors only, no light wood tunes. Just junk box furniture.

Melissa Perez did great to help me out to go in and out and got what I needed. Thank you so much.

Excellent

Excellent customer service!

Fernando Contreras was amazing help. I definitely would come back and ask for him.

(Translated by Google) Excellent service (Original) Excelent service

Excellent customer service by Maria Lopez Great deal

Ashley was wonderful helping us with what we were looking for!❤️ And the manager personally greeted us as well!

I went into Ashley’s looking for a living room. Thanks to Ashley & Maxine for making the process smooth and seamless. 10 out of 10 recommend!

Zander and Ashley were absolutely excellent!

Love this place. As soon as we walked in the door some one was ready to help us. They stayed with us all thru our visit. Showed us what we wanted to see and was able to find what we were looking for and of course with all the information we needed. So very helpful. I would highly recommend to anyone looking for furniture. They are the best. Thanks a bunch.

(Translated by Google) Excellent personal service (Original) Excelente servicio personal

Great service. I found what I needed and Gilma was very helpful!

I would like to thank Xander (sales associate) for his kindness and ability to help. He has great communication skills and gained my trust after conversation. My husband is a developer and I do the interior design for our projects. When we need to furnish apartment club houses, or model apartments I will go to Xander for help! I recommend Ashley’s furniture and five stars to their ability to choose a great sales team. ⭐️⭐️⭐️⭐️⭐️⭐️

Ashley was very helpful

Terrible experience, prices changed every visit I made. Charged delivery then still had to go pick up. Told false estimates on when furniture would arrive. Picked up items just for them to be incorrect in size (items they suggested) told NO RETURN POLICY on incorrect items. For the prices they charge this should not be a place to consider (Brownsville location at least)

Friendly service and will go the extra mile to get a deal done!!

No pressure. Very knowledgeable and helpful.

Fernando was very helpful, not overbearing, and his Ashley furniture knowledge was at a high level. We had a good experience and will definitely be back and would recommend this company to others.

Salesperson was very nice very helpful

Very helpful sales lady, Margarita, showed me all of the available items in the store and was knowledgeable about the features of each choice helping me find just what I wanted in a double recliner for my living room.

Excellent help in the showroom and delivery was great.

Sales mand Mr Joel Rd z was very informative and helpful making our purchase wonderful. He was very attentive to what we were looking for.

Great customer service

Even though everything was made through phone everything was awesome Joel was very polite and explained everything detail by detail

(Translated by Google) Very good service, from the salespeople to the managers. Great variety and quality of my products. (Original) Muy buena atención, desde vendedores, hasta gerentes. Gran variedad y calidad de mis productos.

Lied about expected delivery date. I specifically told sales person I just moved to an apartment and need furniture asap. Now I have to wait a whole month for furniture. They wont even let me cancel order.

Very helpful salesman and great quality for the price!

Associate Melissa Perez was great. She was quick to assess our needs and showed us exactly what we wanted.

Great customer service

I had a very good experience. Fernando is very cordial and helpful. I really liked the professionalism and the extra effort to make things easier.

Nice atmosphere, no pressure on buying. Joe Mercado was very knowledgeable on furniture, showed multiple different colors and styles.l would recommend him if you are looking. He actually spent couple hours with us till we decided what we wanted.

My experience with Ashley Furniture was super excellent. The sales person Xander was very nice and personable was able to make a sale on exactly what I went to the furniture store to buy. No hassle nor delays we made a great deal and were happy with the buy we made. Ashley Furniture stands by their products and what they stay. We're glad we made the right choice to go there first. Many thanks to their store manager and salesperson for a great and easy experience. Maria C.

This review serves as a warning about the customer service and practices at the Ashley Furniture store in Brownsville. A brand-new couch was purchased, costing approximately $3,000. Instead, a used or returned piece of furniture was delivered. The couch was damaged, and not the new item purchased. The delivery team refused to take the couch back, directing us to contact the store. Over a month and a half of issues and no resolution followed. Multiple calls and visits resulted in conflicting information, apologies, and no action. Thousands of dollars were spent, and we still have a used, damaged couch. The store has shown a complete lack of accountability and has made no effort to resolve the issue. The customer service is inadequate. Avoid this store. The promise of a quality product is worthless when after-sales support is this incompetent.

Customer service was amazing they helped out in everyway they could so I could buy my family's dream living room. They also had a children's play area so my kids were entertained while the grown ups took care of business

Thank you to Sugey Alvarez for all her help getting the perfect toddler bed for out 18 month old.

Suejay assisted us very well. Showed us many different living room set till we found the one we loved. She’s very personable and worked with us very well. I will shop there again and again.

The sales associate Maria was amazing! Very patient with us while trying to select our beds. She is the best furniture salesman I have ever worked with. Definitely asking for her next time!

Never again dealing with them in person. Save time and order online. You get better deals and faster shipping. We waited almost 3 weeks for our sofa, had to constantly reach out to ask about the order. They tell you something and at the end change the whole story, I get it they're trying to make the sale... Long story short we were promised that the installation was included with the purchase, which at the day of delivery they said it wasn't. We tried cancelling the order and order it online somewhere else instead and they refused and said give it another week. And please if you do end up purchasing in-store be very specific on how fast you need it or the date they promise to deliver because they will tell you. "I thought you weren't in a rush". Oh, and the delivery guys broke our entrance light cover trying to fit it through the door...

(Translated by Google) Very good furniture store, excellent and very friendly staff, quick service (Original) Muy buena mueblería el personal excelente y muy amable atención rápida

Good prices - good folks!

10/10 experience shopping with Melissa. I had originally wanted to make my purchase online but the employees at Ashley’s Furniture convinced me to take advantage of their $1 down deal. I’m so glad that I went in store. Melissa price matched a lot of my items and it helped save me a lot!!

Very polite and helpful

I was going to give a 5 star rating but, that would eliminate any room for improvement. Lol. My experience was great with wonderful and friendly associates!!

I was very satisfied upon arriving I was greeted by Sujey Alvarez and she was very attentive in helping me out to find the bedroom set I was looking for .

Outstanding service. Fernando was very kind and patient while we discussed our options. He was very knowledgeable on the products and prices. He helped us tremendously. We went just to get an estimate and ended up purchasing items for our daughter. The overall value was amazing. Will probably go back for other products in the future. Overall a great shopping experience.

(Translated by Google) Very good experience, very cordial and friendly treatment... and Joe is an excellent salesman, very attentive and friendly... ask for him when you go... (Original) Muy buena experiencia, un trato muy cordial y amable ..y Joe es un exelente vendedor muy atento y amable ..pregunten por el cuando vayan ..

Yesterday, Nathan (my partner) and I went into Ashley Home Furniture in Brownsville TX to purchase a new bed. The salesman, Jaimie, did an amazing job helping us settle on our second choice in beds (our first was sold out and would've taken weeks to get here); he really did a great job. Unfortunately, Jaimie is the only person in the entire company who seems to be capable of doing a great job. We opted to go pick our new bed up in Harlingen to avoid a two week turn around on delivery and when we got the package (that we rented a truck to pick up) home, it was missing over 50% of the parts. This wouldn't be a huge problem, except when we tried to call the warehouse nobody would answer the phone. So we hopped in the car to head back for our missing parts and managed to get ahold of the warehouse after about 5 connecting steps were taken. The woman at the warehouse was rude and unhelpful stating that the shop guys were gone for the day, over an hour before the business closed, so she couldn't access our missing parts. We were then forced to call the corporate claims line and speak with a woman who refused to let us be transferred to any other departments and claimed there were no members of the escalation team, or any other department company wide in office today. Actually, all this woman did was tell us to speak to an AI on their corporate website and wait 2-3 business days to hear back, which left us with just as long a wait to have a bed as what we paid uhaul rental fees to avoid. Ive spent over a decade in customer service and i can assure you there is never a situation where a problem cannot be escalated. There is never a moment when a large corporate chain doesnt have money to throw at a problem. And there is never a reason for your store to be entirely unreachable over phone. The ball was not dropped today, it was punted. Every person we dealt with throughout this process, aside from Jaimie, gave intentionally bad service. All in all, id just like to recommend that if you can not get same delivery, do not use Ashley Home Furniture stores.

Trying the tempurpedic mattresses in the store is useless. All them feel the same and you will most likely pick something that is no use. In some occasions it seems by the comments on here, some folk get lucky. Enjoy the battle it takes to do your exchange and one more thing, if you choose wrong again, you are screwed. They have a strict no return policy which as usual, cares for nobody but themselves. Never again.

Love the variety of furniture to choose from. The delivery app is amazing

Pushy sales, but it's sales, so yeah... fine selection if you can afford it. My wife loves her couches 🛋 so 👍🏽

The delivery was on time. The product is excellent quality. I am love with it.

Very Professional

(Translated by Google) I liked the price of what I bought and I really liked Gilma's service. She is kind and acts as if she knows us; she knows how to inspire confidence. (Original) Me gustó el precio de lo que compré y me gustó mucho la atención de Gilma, ella es amable y se porta como si nos conociera, sabe dar confianza.

Great customer service

Had a terrible experience here. They constantly upsell and act like they’re giving you a discount, when really they’re just matching the online price. The manager, FERNANDO, was rude, unprofessional, and passive aggressive. Honestly, the whole staff needs an upgrade. Wouldn’t recommend this specific location to anyone.

Good experience, Good customer service and no hassle sales.

It was great 2 ladies helped me choose a chest / drawer it’s beautiful and I may go back for the bed. I am getting a smaller house. I know I will go back for more new furniture for my new house. My two story house and four acres will sell soon .

Great shopping experience

My experience was amazing the employees are great

All the store managers just tell you what you want to hear then never follow through! Buyer be ware you will have issues with these people. Never delivered furniture and give you the run around. Don’t tell people you were not warned about the service!

Very disappointed with my experience with Ashley’s furniture. This is my first purchase with Ashley’s, and the couches that were delivered were stained and damage. Unfortunately I was at work when the couches were delivered (they delivered earlier than the time I had agreed to), so someone else needed to be there at that time. Since the furniture was “accepted into the home”, it’s now my problem, and they’re going to use MY warranty to replace the damaged parts that the couch already came with. What a scam. And such a disappointment. First and last purchase with Ashley’s.

Great service from Gilma took care of all my needs and very attentive 🙏

Quick and great customer service

Awesome customer service, great prices, and good quality of products.

Greeted immediately as I entered. Approached within 20 seconds of walking in. Didn't have to look for a sales associate. Melissa did a great job at helping me find what I was looking for. She wasn't pushy and didn't try to convince me to spend more than I wanted and needed to. All staff was very nice.

Good customer service. I was able to find the sofa set I was looking for on display. Sugey, the furniture specialist was able to honor online prices for my purchase.

Professional rep. happy to help find the correct furniture I need it.

Excellent customer service

I had a wonderful experience at Ashley furniture. The sales professional Margarita did a great job assisting me. She was very patient and knowledgeable of all the products. Thank you for your service

Great experience with Margarita, she was very helpful

I was already waiting on the delivery of my item from Denver Mattress and they extended my delivery for another 2 weeks. I went to Ashley’s and within minutes I was getting the same item for a lot less with delivery and pick up of old item in less than 3 days. Thank you Fanny for your professionalism and your dedication to getting me the best deal. I highly recommend this place to anyone interested in home furniture.

Luv it so nice...

Well I found furniture I am hoping I will love but won’t know until it is delivered. Hopefully soon. But everyone was nice that I worked with.

Margarita was very kind and professional. She was very knowledgeable regarding the products. Thanks for your help and kindness!

Thank you Joel! You gave us great customer service!!! And I appreciate your service!!

Employees are very polite on assisting customers.

Margarita Vento was very knowledgeable in what we were looking for at Ashley’s Furniture. She listen to us as to what we were looking for and she found the perfect dinning room table!🤗

Great customer service experience. Staff made sure to stay within our needs.

Great personal n attentive sales lady. Answer all my questions n more

Teddies was great very knowledgeable.. great way to make me buy a sofa!

No high pressure on sales, answered all our questions. Explained how delivering our furniture for day and time would work. Very good staff, would recommend.

Ms. surgery Alvarez provided us with outstanding customer service. She was extremely patient and answered every one of our questions. Without a doubt she’s a true gem and exceptional employee at Ashley’s. I will definitely buy from Ashley’s again. Amazing experience! A+ service.

Joel was great! Made the whole process of buying our new living room set a breeze. Thank you!

We walked in knowing what we wanted, Fernando greeted us warmly and took us to the couch we wanted and offered several modular options. He answered all our questions and was very knowledgeable about the store, products and available financing options. We are looking forward to receiving our new couch.

(Translated by Google) Everything was great, except in the end, I had to pick up at 4:30pm. There were 2 of us in line for pickup, and I noticed that the workers already wanted to leave because it was going to be 5pm. They helped me load everything very well, but I think they should extend the hours a little more, either overtime for them or modify the schedule, or something like that. Since when we were there waiting to be loaded, another man arrived and they couldn't serve him. There are people who work and we go, for example, the person who loaded next to me was from South Padre Island. I'm from Brownsville. Most of us work so we don't have that availability sometimes to be able to arrive before 5pm. This is just my point of view, since the service in the store and in the pickup was very good. My wife and I are delighted with our bedroom, very good quality. My recommendation is: motivate your workers, remember that happy workers 😃 happy customers 😃 greetings and thank you 👋 (Original) Todo muy bien solo que al final, me tocó recoger a las 4:30pm, éramos 2 los que estábamos formados para Pickup, y note que los trabajadores ya se querían ir porque ya iban a ser las 5, me ayudaron a subir todo muy bien pero creo que deberían de extender un poco más el horario, ya sea horas extras para ellos $ o modificar el horario, o algo así. Ya que cuando estábamos nosotros ahí esperando a que nos cargaran, llegó otro señor y a él no lo pudieron atender, hay personas que trabajamos y vamos por ejemplo la persona que cargaron alado de mi iba desde la isla del padre, yo soy de Brownsville, la mayoría trabajamos entonces no tenemos esa disponibilidad a veces de poder llegar antes de las 5pm. Es solo mi punto de vista, ya que el servicio en tienda y en pickup estuvo muy bien👍. Mi esposa y yo encantados con nuestra recámara, muy buena calidad. Mi recomendación es: motiven a sus trabajadores, recuerden que trabajadores contentos 😃 clientes contentos 😃 saludos y gracias 👋

Teddie was extremely helpful. He went out of his way to find the perfect item I needed. He was professional and courteous and entergetic. His can do attitude was greatly appreciated. It was a pleasure shopping at Ashley! I will return!

20 min of paperwork to buy a dang pillow :( why are we doing paperwork if paid in debit/cash??

Thank you Claudia for all your help and your guidance for my online purchase with Ashley Furniture ❤️

Amazing job Sugey Thanks for all your help. Had a great purchasing experience! The team was helpful and professional throughout. Can’t wait for the furniture to arrive—highly recommend so far!

(Translated by Google) Excellent service, I would definitely come back again. Thanks to Teddie Pegues for helping me find what I was looking for. He was very kind and explained everything very well. Thank you for your attention. (Original) Excelente servicio sin duda alguna regresaría de nuevo Gracias a Teddie Pegues por ayudarme a encontrar lo que estaba buscando fue muy amable y me explico todo muy bien Gracias por la atención.

Very pleased with their timing and efficiency. Pleased with the store experience, but getting my financing set up was very time-consuming because they kept having some kind of trouble with the computer

Great customer service, I was able to comfortably bounce off ideas with Teddie. He helped me pull together my vision for my home.

We had a great experience shopping at the Ashley Furniture location in Brownsville. Joel, our sales associate, was incredibly knowledgeable, helpful, and kind throughout the process. If you’re planning a visit to Ashley, be sure to ask for Joel, you won’t be disappointed!

I went in to the store in search of one item and came out with the piece of furniture I was looking for .plus four additional decorative pieces. I believe my sales person’s name was Sugey…she did an excellent job!

Very friendly staff, and it didn't take long to get approved credit.

We were treated better once they knew we qualified. Of course they wanted to max us out but we said no. Our sales person got upset because we were deciding it was too pricey and even made comments that they had lost their time and potentially a client that would buy. After much deliberating they practically lowered the total cost by almost half - so it can be done just be firm. We complained about the comments made and to compensate they promised us a bedding set. It did not arrive with our order. We let time pass and finally we called and they ‘had to get it approved’. When we finally went to check they just gave us a ‘used’ incomplete bedding set from one of the beds they had on display on the sales floor. Not happy about that. Came hime and noticed it had a yellow stain. Not even bothering going back.

Friendly, helpful, good sales.

Sugey was very friendly and very helpful. She assisted us very well and gave us an excellent price

Javier and Claudia did a great job. The sofa I want is comfortable.

Pleasant experience

(Translated by Google) Everyone is very kind. (Original) Muy amables todos.

Gilma Torres, from Ashley's Browbsville as always her service and professionalism was exceptional

Very professional and knowledgeable salesman. Teddie was patient and awesome! He made our shopping experience one of the BEST we have ever had. Thank you!

We relocated here from Wisconsin and needed alot of new furniture, our sales representative, Fernando Contreras was a huge help, very knowledgeable and super patient with us while trying to decide what to purchase. He really made our experience at Ashley quite pleasant and less stressful. Thank you Fernando and Ashley Homestore.

We were glad we went to Ashly's. My wife found the table she was looking for and remember Happy Wife, well you know the rest.

Excellent service and very knowledgeable on the item that we purchased

Great service. Came today looking for some sofas and Jenni was so helpful in showing all options possible and allowing me and my family choose the most comfortable better option for us. There’s a reason I always get all my furniture from Ashley’s. Will definitely be back. Thank you for going above and beyond. Can’t wait to have my living room set delivered this week.

Joel at Ashley was very knowledgeable, kind & helpful. Great experience!!

Jenny was fantastic. She was very helpful thank you very much Jenny

Teddie was very helpful. He has great customer skills. Very knowledgeable on product he sold us. Keep up the good work Teddie.

Melissa Perez was very nice and we enjoyed our experience shopping there with her. Thank you Prima!

We had excellent service from Teddy! He was helpful and knowledgeable on the inventory.

Fanny and Gilma were a big help.. thank you

Went to store. Was greeted right away. Told them what we were looking for. Margarita took us right to the selections. We picked the one we liked and she found it at a great price. It was the most hassel free buying experience my husband and I have had in the last 5 years. Ordered it today and it will arrive next week. Very happy.

Well met by a young man who was excited to show us Ashley’s products. We immediately found what we were looking for and purchased it.

Sales personnel were AWSOME. Especially Margaret. She took a lot of time to help my mom get what she needed at a price she could afford. Thank you. 😊

We had great service in getting what we wanted and delivery of all was done great and respectfull

We had a great experience there. Maria was super helpful. The store manager was also very accommodating and got us an excellent deal.

Get sale lady

Great attention and customer service...was impressed

Excellent service. Delivery was expeditiously done, and very friendly and professional. Thank you, Ashley furniture and staff.

Ashleys was geat the store staff was more than accommodating. The delivery guys were AMAZING! Fast, efficient, friendly and extremly clean. The delivery team went above and beyond. Shout out to that delivery team!

This rating was worth the 5 stars. Ask for Teddie! He helped my husband and I with finding what we needed. He was patient, knowledgeable, and considerate of what we were looking for in our price range. We will be going back for our next furniture piece.

Great customer service!

Sales lady was very professional and helpful, she went above and beyond helping to find a good piece of furniture ❤️

(Translated by Google) Very good experience (Original) Muy buena experiencia

Fanny was an amazing help! Offered us many purchasing options and gave us a great deal on our new living room set. Will continue to do business with them in the future

Great service with fast delivery

Excellent service ..would go back and shop there again

There's someone intensively following you around from the moment you step in. You won't be able to walk around without having to say 'no, thank you' to at least three people. Not a good place to just to look around and take your time to make your own choices. It's not the salesmen fault, it looks their system pushes them to be insistent. Go to Furniture Row instead. They will come to you when you need them, and respect you and your preferences.

Very pleased with service from the staff at Ashley's!

Went in to Ashley Furniture looking for a bedroom set for my teenager. Quick friendly service! All staff was pleasant and eager to help in the most professional manner. Great job team Brownsville.

Staff interpretation about furniture fuction of great value.

Very professional and courteous sales person - Teddie thanks

SATISFYING..got what we needed..

We got approved within a few minutes Joey Rodriguez was real helpful

Salesman is awesome but the experience that I am currently going through is terrible. The color of the table that I ordered is not the same as advertised— it is much lighter. Problem with chairs since day 1 is that they easily unbalance and easily slide this causing a safety issue. The 4 chairs have a different tone and color - seems like not matching either. I have been contacting Ashley Customer Service and have been sent around like a pinball all over the place. All I want to exchange and purchase another set even though it may cost me more. That’s all.

Melissa is very patient, knowledgeable and efficient.Great experience overall.

My wife and I had a great experience in selecting our living room and dining room furniture with Mr. Teddy Pegues as our salesperson. Mr. Pegues was not only well informed on the availability and and different merchandise. He patiently helped in showing the different colors, styles available. We had Mr. going back and forth on several styles my wife had picked until after a couple of hours she decided on the set she liked. He always had a happy smile on his face. (a quality not many salesperson have nowadays. On a score of 1 to 10 I would happily give Mr. Pegues a 10. Will definitely recommend Ashley store and Mr. Pegues.

The service there was great. Our sales staff was wonderful and nice. Her name is Jenny. She helped with everything from the beginning and gave us a great price as well.

This is the 4th time we have purchased from Ashley, at the Brownsville, TX. The service is excellent. We previously had a series of incidents with deliveries, however, it's an external service that has already made modifications to improve, which I really appreciate. Jaime is one of the sellers we always deal with, and the overall experience is good.

No stars the worst furniture company ever I will never buy anything from them again zero stars for this place

Pleasant experience even though they didn't have exactly what I wanted. Manager did help with prices.

The salesman Joel Rodriguez was very attentive, very knowledgeable and very helpful it was a nice and smooth purchase i will definitely recommend Ashley’s furniture and Mr Rodriguez to my family and friends!

Went to pickup my “scheduled” items. And 2 of the boxes were already open, and one item was missing.

(Translated by Google) That lens (Original) Ese lente

We had a great experience at Ashley Furniture. We bought a couch and recliner. Fanny was our salesperson. She was great and really was an expert at her job. We will always shop there!

Great customer service. I would definitely recommend the salesman to anyone in the market for furniture. His professionalism, positive outlook, dedication and product knowledge I assumed I was dealing with store manager. I have been to this location multiple times and have always been impressed with the employees. I look forward to purchasing from this store in the future.

Ordered a Nectar mattress with base paid 2100. Ashley didn’t offer trial period no warranty also bought bed all proof cover ( no returns). Luckily found the same deal form the nectar website 800$$ cheaper. Don’t waste your time shop directly from the company vs second authorized retailer.

Great experience, knowledgeable people, and beautiful furniture.

(Translated by Google) Excellent customer service (Original) Excelente atencion a Cliente

(Translated by Google) Excellent customer service (Original) Excelente servicio al cliente

Very good service

We live in our 5th wheel rv full time. We were in need of new furniture and went to Ashley Furniture in Brownsville. Our salesperson Joel Rodriguez was so helpful. We had very specific and limited options due to our setup and specific needs and measurements. Joel went out of his way to meet our needs, offer suggestions and advice. He took as much time as we needed of him and I feel went above and beyond. We purchased new furniture for our living room which will get delivered in 2 weeks. 4 beautiful leather pieces, including a limousine recliner my husband will never leave! Thank you so much Joel Rodriguez, you are awesome and will get our future business and friends referrals.

Ashley Furniture HomeStore exceeded my expectations with its wide selection of stylish and high-quality furniture. The sales staff were incredibly helpful and knowledgeable, making the selection process easy and enjoyable. Delivery was prompt and efficient, and the furniture itself is exceptionally well-made and comfortable. I highly recommend Ashley Furniture HomeStore for anyone looking to furnish their home. Great service to Alvarez. Ashley furniture in Brownsville tx.

(Translated by Google) We are very grateful to Sugey Álvarez She took great care of us 🤗 she helped us get a bedroom at Ashley furniture in Brownsville 🙂 (Original) Estamos muy agradecidos con sugey Álvarez Nos atendió muy bien 🤗 ella nos ayudó agarrar una recámara en Ashley furniture de brownsville 🙂

I went to the store with a bedroom set in mind and Teddy was very helpful. He showed me different options allowing me to see their inventory. We spoke about mattresses and had me try out one of them to test firmness. I went ahead and bought everything I wanted that same day. They had an amazing floor of beautiful furniture. Should expect my new bedroom set soon. I took a picture of the bedroom set from the store. It’s not mine, but will have to wait until mine gets here. P.S. I can’t wait to go back to purchase a new sofa.

Teddy Peguese: professional and courteous service. Expert in his dept. We found the perfect bed/mattress for us.

Sugey was incredibly helpful and knowledgeable, guiding us through the selection process and answering all our questions patiently.

Great selection of furniture! Sugey was extremely helpful! Definitely made my purchase as smooth as possible!!

Always great, friendly customer service!

(Translated by Google) My daughter-in-law and son were very pleased with the service they received from Sugey. Thank you for helping them get a good deal on their dining room furniture. (Original) Mi nuera e hijo quedaron muy complacidos por trato que recibieron de Sugey. Gracias por ayudarlos a conseguir un buen trato en los muebles de su comedor.

(Translated by Google) Miss Sugey was very kind and attentive. My wife was very pleased with the new bed she recommended to us. (Original) Muy amable y atenta la señorita Sugey. Mi esposa quedó muy complacida con la nueva cama que nos recomendó

Sugey helped me to find the perfect furniture for my forever home

Bought my new house furniture with Sugey and I all I have to say is that it worth my time meeting with her. very professional and knowledgeable.

I visited looking for just my bedroom set and ended sold out a new living room too. Thanks to Sugey for making it happened.

Sugey Alvarez is a amazing salesperson and an asset to Ashley. I will highly recommend to all my family and friends. Great job Sugey, keep up the good work.

Manager and staff was incredibly helpful and friendly, going above and beyond to answer my questions and resolve my issue! Gave me so many options for furniture in side and online store! I never leave empty handed when they visit store!

Excellent customer service. Thank you for the discount and for waiving the delivery fee (free delivery for my new mattress!!!).

Melissa and Jaime were very helpful and attentive. Jaime took the time to explain everything about the power sofa I bought and they everything to help me with the purchase.

Fernando is a great salesman glad he help us out highly recommend he for people to go to him for a good sale on furniture

Very helpful and I am very grateful for this opportunity to be able to get to know you, very good employee's.

Very friendly and allowed me to ask questions and walked me through the whole process...

Fanny was amazing with the help she provided. She was very informative and very nice. Store is clean and it was very easy to find prices for pieces. Everyone was so nice.

George Rodriguez is a friendly and informative salesperson who was not pushy and understood our needs.

Great service and a lot of beautiful furniture

Great experience at Ashley store. Sales representative were knowledgeable and my experience was relaxing. Provided great details of products and help ease our concerns on financing approval.

Mr. Fernando Contreras was very attentive and just all around great customer service.

(Translated by Google) They are very respectful in this business. Many thanks to my saleswoman Rosa Matheney and her manager, a very kind and attentive gentleman. They gave me a “beautiful deal” for being a war veteran. Thank you very much! (Original) Son muy respetuosos en este negocio. Muchas gracias a mi vendedora Rosa Matheney y a su gerente un señor muy amable y atento. Me dieron un “beautiful deal” por ser veterano de guerra. Muchas Gracias!

I had a terrible experience with Ashley Furniture regarding an exchange for an item that didn’t fit. When I purchased the furniture, I was assured that if there were any issues with sizing, I could exchange it without a problem. However, when I reached out to process the exchange, I was met with resistance and unhelpful customer service. Despite their initial promise, they refused to honor the exchange, leaving me stuck with furniture that doesn’t fit my space. I contacted customer support multiple times, only to be given inconsistent answers and no real solution. Instead of helping, they kept passing me around between departments with no one taking responsibility. This experience has been frustrating and disappointing. If you’re considering buying from Ashley Furniture, be cautious—make sure you get every promise in writing, because they won’t stand by their word. I won’t be shopping here again.

Super helpful and patient loved the service today

Very attentive and great customer service.

They overcharged me $100.00 more than price of the item.

We were met as soon as we came in by a very nice man. The gentleman who showed us the recliners was also very friendly. Check out was smooth.

Fern. Good salesman

Teddy is great is sales man! I went in undesisive of what I was looking for in a sectional. He took his time with my husband and I and made us feel very confident in our purchase. I went in not with the intention looking and not purchasing yet due to still wanting to look around however after the deal he managed to get us I knew I had found our sectional.

The staff were very attentive and helpful. Their sales are even better in store than they are online, so I highly recommend going in person if possible!

Terrible customer service. Did not buy from this store. Made purchase elsewhere.

The buying was the only okay part but the delivery wasn’t I had they’re driver leaving some trash behind and scratching up my floors I had gotten done polished I submitted a claim they weren’t helpful at all refused to give me information plus I spent over little over 10,000 dollars my salesman didn’t include any bed slats when he told me and my fiancé and my mom everything was going to be included in the sales order plus our dining chairs were missing two rubber stoppers if I could give this place negative 5 stars I would this is ridiculous don’t get screwed over by this place

We had a great shopping experience Jenny was very helpful on helping us find just what we were looking for and right within our budget we will be back again for sure

(Translated by Google) Very bad experience I have no words (Original) Muy mala experiencia no tengo palabras

Joel was an awesome salesman. He explained to us about the couch, the warranty and the financing options. He even showed us different options.

Gilma and Teddy were excellent they were patient, Gilma is the top and the process was so smooth and easy. I cannot wait to get my new furniture.

Incredible experience. Honest, man of his word, and excellent service. Very impressed.

Got off to a terrible start with my new bedroom set, I was told by the sales person Sugey Alvarez she was going to be sending my furniture on a set date which did not happen. Not only that, she was persistant and adomate about me taking items that I had mentioned I did not want or could find elsewhere. She insisted I take them and then when it came to the date I was moving, my bedroom set did not arrive the only thing we received was a matress. When I reached out to her, she did not answer. When she finally replied she stated she had set the soonest date for the furniture to be delivered, which was a lie because I was the one who had to set the date the day I was informed the bedroom set would not be delivered. Nothing was done by her or management to ensure our furniture was delivered at an earlier time. Very disappointed with the way things were handled. I definetley will not be purchasing any other furniture at this establishment.

(Translated by Google) Excellent service and attention (Original) Excelente servicio y atención

Not good customer service.

Manager was professiona, helpful And helped me find what I needed quick.

The people were friendly and helpful with my purchase. They made easy and not pushy.

Margaret was great

Amazing showroom, the salespeople are very attentive and knowledgeable about the products they offer. Will definitely be buying all my future furniture from Ashley's.

Ashley’s made my experience in purchasing our recliners , a very comfortable, welcoming place to shop . Very pleased with Teddys knowledge on the different kind of recliners we needed, and with the right choices . We’re very happy with our purchase , can’t wait to get them delivered next month !

Friendly people

Margarita was fantastic in helping me with the purchase of a new couch.

Fernando is a great sales person.

We found a chaise lounge that we loved. Sugey the sales person was most helpful with assisting us and patient to our request on details for different items and styles. Thanks again Ashley and associates! Happy new year!

Fine job assisting my parents with purchasing a couch, love seat and recliner. There was no sales pressure what so ever. The sales agent was very nice and super pleasant! She made the purchase simple and explained all details.

I really appreciate the level of customer service and how easy it is to work with everyone here. I had a great experience buying our furniture and it was all delivered very professionally. Thanks to the team here

Teddie was very helpful and attentive.

(Translated by Google) Excellent customer service (Original) Excelente trato al cliente

Customer service was excellent. Attention to customer’s needs was put first.

Amanda Diaz was very courteous and helpful. She showed me different sofa options and provided total cost with delivery for each. She explained everything very clearly. It was a positive experience.

Nice customer service

I was assisted with an excellent gentleman (I think the manager) and a lady (sales person) at the time of my business in the store whom understood my needs and guided me in the purchase of my items.

Amanda was very helpful in helping us find exactly what we needed.She is. Very knowledgeable and pleasant.

Well the attention I received the time & space to take my time to look around Amanda was very helpful and patient with us I love the dining table and chairs we picked out

Good assistance, excellent service

Great selection with HIGH pressure sales techniques!! Staff will not let you shop without advising or ridiculing your selection. They want to lock you in on a loan! We left the store and purchased the same identical item on line from a wholesaler and saved 50%.

Thank you very much, as always great service the people were excellent, Alondra Robledo was excellent.

Sugey was very attentive and helpful and made the purchase process easy. Hopefully delivery and set up will be the same!

Courteous and helpful personnel

I was on the hunt for the perfect recliners at the perfect price for my living room. Fernando, the sales representative helped me to accomplish my goal!

Friendly and fast service

Everyone was helpful!

Great buying experience with Sugey! No hassle quick reliable and convenient the way it should be!

It was the worst experience ever! Half of my items were missing, when I asked why they didn’t call to tell me they said oh we haven’t tried reaching out. I even rented a U-Haul to pick up all my items, they said it would be ready with in a week but now I have to wait another two weeks. This is ridiculous they only tell it will be ready soon to sale. Don’t buy here!

Associated Jaime was very helpful and informative

Manager Miss Fuentes good job, top notch excellent customer service

The prices listed online were not the prices given me when I called to place my order. It was over $250 difference.

I excellent customer service from Jaime at Ashley’s brownsville

We really appreciate how Jenny helped us through out every step amd showed us everything we told us we were elooking for she really did help us and specially with all this big deals happenning roght now

Salesman Joel was very knowledgeable, professional and helpful

Great experience. The young man was very knowledgeable about the merchandise. A very good salesman’s Jamie.

Friendly people. Very helpful for when making a decision on.my purchase. Great quality merchandise and great prices.

Fernando was very helpful and knowledgeable .

It was amazing experience customer service was on point very quick and helpful on picking my furniture

Teddy and Fernando were absolutely amazing! They’re a group of professional, knowledgeable, and courteous people. We visited a few furniture stores in Brownsville and Ashley furniture truly came in on top as far as quality of the product and customer service. They didn’t hassle us when we walked in the door, they greeted us and gave us the liberty to look around. They really know their product and spoke openly about prices and price options. Will definitely be back for all future needs!

Our salesman Teddy was super! Gave us a good price and was very cooperative! We hope our back ordered chair comes in soon!

Very knowledgeable and friendly. But check out could be quicker. Viewing and selection took 30 minutes, check out took 45 minutes to 1 hr.

All of that below was BEFORE I discovered how deceptive their sales tactics are. It starts from the salesman Joel. He "promised" and "guaranteed" us the delivery date. He said our furniture pieces were "already in the warehouse". Lies. All of it, lies. I had 3 more calls rescheduling and more promises. Again, all lies. We ended up getting our $3,300 back. Deceptive sales tactics. Know before you go. Salesman, Joel, was nice but definitely NOT.

Joel was not pushy, which I appreciate. He let us think it over without pressuring us. He was great!

Excellent customer service! Alondra was professional and very easy to work with. She answered all our questions patiently and got us what we wanted.

Joel is the best! He was patient and helped me find exactly what I wanted. Great selection of furniture! UPDATE: I did not receive end tables that I was to receive with second part of delivery because of a “store credit”. When I called to check to see what was going on, I was told that the store has a new owner and the owner would not honor the deal. They were going to check to see what they could do, but stopped responding to my texts. I went to the store and was first told I could buy them for $100 a piece even though they were a part of my first order with credit to be delivered with second delivery. Manager did agree to correct the situation, letting me know I would receive a call in about an hour with delivery information. It is a day later. I have heard nothing about delivery. When I call the store number, it says that there is no order associated with my phone number. I am waiting for text response from manager. Will continue to update.

Great Place and Service

If you’re looking for an exceptional sales experience, Teddies Pegues is the person to see. Located at 3000 Pablo Kisel Blvd in Brownsville, Texas, Mr. Pegues provided a level of service that truly goes above and beyond. I came in with my mom, who can be a challenging customer to satisfy, especially when it comes to finding the perfect furniture piece. However, Mr.Pegues expertise, patience, and genuine interest in making sure we found exactly what we needed led us to a beautiful recliner set that my mom absolutely loved .Mr.Pegues took the time to understand her needs and preferences, keeping in mind our budget he never made us feel rushed or pressured. His professionalism,made the entire process feel smooth and enjoyable. His attention to detail and willingness to answer every question showed a genuine commitment to customer satisfaction.If you’re searching for a skilled, personable, and trustworthy salesperson, I highly recommend visiting them ask for Mr. Pegues. He’ll go the extra mile to make sure you leave with the perfect purchase and a smile.

Good prices,staff and selection

Great customer service and great product options.

Great customer service great place to shop for your furniture

The sales lady was courteous helpful on every way

sales associate was very professional and helpful. She was quick to respond to helping us find what we were looking for. Very happy with th outcome here.

Joel Provided Courteous/Friendly/Professional Customer Service. A+++ Highly Recommend. THNX Nora

Joel,.provided excellent professional customer service. Going above and beyond.

(Translated by Google) On this first visit I found good treatment, explanation and information. (Original) En esta primera visita me pareció un buen trato,explicacion e información.

Worst Cutomer Service. I’ve been dealing with customer service for months now. They constantly put me on hold and often promise to call back but never do. When they finally responded, they sent repair equipment to my home, but it's been months and they still haven't scheduled a technician to fix the issue. It’s frustrating to spend thousands of dollars and purchased the insurance/warranty, only to go through such deal.

Appreciate the time Teddy took to explain my options thourally.

I've had a really bad experience with this location. My grandmother went to look at a new living room just to see how much they cost. Her sales person was Joel Rodriguez. My grandmother got home and she told us she bought a new living room set but told us a lot less than what was on her paperwork. After reviewing the paper they gave her it was in English and my grandmother cannot speak English. My grandmother trusted what the sales associate told her it was going to be. The total price was $560 more than what she was told. My grandmother was told the protection was $50 not $250. After reviewing the paperwork with her she decided she did not want the living room set. We called to have it cancelled as policy states at least 48 hours before delivery and spoke to Fernando who assured the order was cancelled. A couple days later, my grandmother was out of town, and Ashley Furniture delivered the furniture that was suppose to be cancelled. The neighbor was unaware of the situation of the furniture order being cancelled and signed on behalf of my grandmother. Ashley furniture's policy says once its delivered all sales are final so they intentionally did not cancel the order so they would not loose out on a sale. If I could rate this 0 stars I would!

My experience was absolutely wonderful Paola was very detail oriented and did not skip a beat!!! Super pleasant and a excellent positive attitude.

The salesman indicated that my COMPLETE order would be delivered at the end of the week; even made me initial this on my paperwork I guess as some form of agreement.. Corporate had other ideas. So you need answers? Well, you can’t call the store; you are trapped in an automated hell. I had to go back to the store to pick up my paperwork and find out why my order was coming incomplete. At the end, I got a “ we’re very sorry but there’s nothing we can do.” How about train your people better so the don’t make promises they can’t keep? Or how about adhering to the hours listed on the web for customer support? Disappointing to say the least. Let’s see how my order comes in.

Salesperson, Margarita, was very helpful and patient in helping us select furniture that best fit our needs and budget. She was very knowledgeable and exemplified excellent social skills. The atmosphere at Ashley Furniture was very nice, had plenty of time to make selections. Overall, our visit and experience at Ashley Furniture was one filled with satisfaction and excellence from the salesperson to the merchandise. Highly recommend Ashley Furniture for your home needs/ furniture.

Excellent service from sales person Jenny.

Great customer service from beginning to end. Will return again.

Mellissa Perez could not have been more helpful to us. She was kind. She was polite. She was considerate She answered every question that was asked. If she didn’t know the answer, she went to someone to get the answer for us. She was knowledgeable. She wasn’t pushy. She let us make our own decisions. She was knowledgeable about her products. I could not have asked for a better sales person. she made the shopping experience at Ashley, a 100% pleasurable experience. I give Ashley Furniture in Brownsville a 10 out of 10. They went above above and beyond in my opinion in the customer satisfaction department.

Our in store experience took more time than expected, but the associate worked to make sure we chose a furniture delivery date that not only worked for us, but ensured all our furniture would arrive together. Since our purchase, only a portion of our order had arrived and Ashley Furniture has rescheduled our furniture delivery FIVE times over the course of 2 months. Their automated systems and customer service associates have been no help in trying to ensure our items were confirmed for delivery, nor trying to expedite the process to make up for their lack of professionalism. We are completely dissatisfied with their services and completely disappointed by their lack of help and little commitment to ensure customer satisfaction. We will not be purchasing from them again.

Employees are very helpful and help you find what you need. However, I’ve been very disappointed with the delivery process of my order. I spent over $8k and am going on 2 weeks with delays of my orders and yet they can’t call me and tell me it’ll be delayed. They first told me I was going to get my couch on the Sat Sept 7. The day comes around and I wait and nothing is delivered yet they sent a confirmation of delivery. I called and they gave me the run around and moving my delivery to tomorrow Sept 14th. And now they tell me they won’t be able to delivery it until the 17th and then I call and they pushed me to the 19th and could possible last longer!!!! Pretty frustrated with their delivery. We sold our couches immediately because we thought we would have our new couch in a week and now we’re going in our 3rd week without couches.

Buyer Beware - All Sales are Final. We found a sofa and loveseat that we thought would work in our house. Sales person was very friendly, helpful and not pushy. Store manager said he would honor sale piece even though sale had ended. We went home, measured and placed the order electronically. It wasn’t mentioned that ALL SALES ARE FINAL during our discussions. Yes it was listed in page 3 of the sales order, but other name brand furniture stores we’ve purchased from all offered options if the furniture didn’t work out. We hate our new purchase but are now stuck with it. Lesson learned - read all the pages in the sales order, and understand the return policy before purchasing. No more Ashley Furniture purchases for us.

The people at Ashley Furniture Store are extremely knowledgeable, helpful, courteous. Ashley Furniture Store in Brownsville, TX is the best Furniture store in the Rio Grande Valley.

Margaritas was very professional, courteous, respectful, and friendly. I really enjoyed working with her in search for my tv stand. I will look for her whenever I need furniture.

Excellent customer service! Joel was very knowledge. Always a pleasure shopping @ Ashleys.

Teddy at the Brownsville store was awesome. Very knowledgeable about their product and warranties, answered all our questions. Best of all never made us feel pressured into making our purchase, just so he could a make commission. If you’re looking for something new, go in and ask for Teddy, you won’t be disappointed.

We’ve had a great experience consulting and working directly with Paola Lecona from the Brownsville site. She was able to advise and recommend what was best for us, she was very dedicated in her job and trying to get us the best deals possible. She was also working hand on hand with the companies to get us approve for the right amount. She was very professional, enthusiastic, and very attentive with everything we were looking for. I will recommend Ms. Paola 100% for any future purchases. By far the best!!!!

Very satisfied employees are helpful. I will go there again.

Excellent customer service!

Nice, I love it

Sales person Margarita Vento was very approachable, polite and paid close attention to all of the details of what I was wanting to accomplish. We sat down and talked as if she was a friend. My primary goal was to replace a damaged mattress but she was able to go beyond that request and I was able to get two mattresses plus a chest of drawers, which matches our existing furniture, all while constantly keeping my budget in mind.

Had an awesome experience with the customer service Fernando provided me.

Thank you, Ms. Margarita Vento. You were of great assistance in purchasing a sectional for a home.

Melissa(Brownsville) was helpful and quickly answered our questions. We picked up a great piece of furniture at a reasonable price. Great customer service!

I walked into Ashley’s looking for a dining table and their collections are beautiful. I called ahead to explore finance options, agent Fernando was very helpful and knowledgeable I was able to apply on my phone before walking into store. Agent made sure Labor Day weekend discounts were applied knocking down a good sum off my balance, I was very pleased with the discount. Overall experience was quick easy and staff are very helpful.

Teddy today was very helpful & intelligent in explaining everything

I had a wonderful experience. I just got a new bed and bed frame. Analisa was super helpful and patient with all of my questions. 10/10 recommend this location for your furniture and customer service needs.

My shopping experience was amazing at the Ashley Store in Brownsville. Sales person was professional, knowledgeable, patient and helpful. My purchase was delivered unpacked setup and all showed up in show room condition. The entire experience was top notch. This is not the first time I have shopped at Ashley Furniture and will not be the last time. Great people, great service, customer for life!

Fantastic customer service! Hubby & I walked in to the store to look for an adjustable bed. We were greeted promptly & we explained what we were needing and referred to Ms. Gilda Torres. She was very knowledgeable, kind, listened to us and provided information so WE could make an informed decision on what WE wanted & needed. We had shopped around but we got the best customer service here & warranty information & quality for our needs. Best of all - everything was provided in writing. Ms. Torres was patient and allowed us the time to ask. We did not feel pressured or rushed. Thank you everyone there at Ashley for your assistance & Thank you Ms. Gilda for caring about the customer first! UPDATE : Got our new bed today (8/28/2024)! Edwin Pastor & his assistant got everything assembled quickly & took the time to explain and answer our questions! Fantastic customer service! Will recommend Ashley for your furniture needs. Thank You!

Sales rep was very thorough. Buying was quick & simple.

After going to another furniture store that had an attitude of they didnt care if we bought anything or not, we went to Ashley furniture. The wonderful sales person with knowledge of her products was eager to help us. It was an excellent no hassle experience. We will be back when we need another piece of furniture. You my pay a little more at Ashley but the quality of the furniture and the wonderful staff are well worth the visit.

Very great experience

(Translated by Google) The worst experience when picking up my purchase with the lady at the reception, I arrived very early, because my schedule was very closed and due to her will and laziness she attended to the person who arrived after me first! A total lack of respect towards the customer and openly mocking the other customer who was served in my place! A too authoritarian attitude, enjoying her 2 minutes of decision-making power, who is going to be cared for, poor woman! And poor client who sets that example for his son! Very unfairly treated but I already made the report. (Original) La peor experiencia al recoger mi compra con la señora de la recepción, llegue muy temprano, pues tengo el horario muy cerrado y por su voluntad y flojera atendio a la persona que llego despues de mi primero! Una falta de respeto total hacia el cliente y burlandose abiertamente con el otro cliente que fue atendido en mi lugar! Una actitud demasiado autoritaria, gozando de sus 2 minutos de poder de desicion, de quien va a ser atendido, pobre mujer! Y pobre cliente que le da ese ejemplo a su hijo! Muy injustamente tratada pero ya hice el reporte.

(Translated by Google) Very professional and affordable prices (Original) Muy profesionales y precios accesibles

(Translated by Google) Very satisfied, very kind on the part of Mr. Marcos. Wonderful experience. (Original) Muy satisfecho mucha amabilidad por parte del señor marcos Maravillosa experiencia

Great Professional Service.

Very friendly employees and not pushy at all. We were helped by Marcos which he gave us awesome customer service. All the time we spent in the store we were approached by other employees that asked if we had been assisted. Great store!

Sales person very courteous, knowledgeable, and accommodating. No delays no wait time. Excellent customer service

Great customer service and plenty of options! We were in and out in under an hour.

It was an excellent service, they helped us get the room we needed. The furniture was as always beautiful and of excellent quality. We are very happy with Ashley Store, it is the best.

(Translated by Google) Excellent service and attention from their. Employees the girl was at reception and. If I'm not mistaken, there was a young man named Erik who spoke Spanish, thank God since I don't speak English. (Original) Excelente servicio y atención de sus. Empleados la chica se recepción y. Si no me equivoco de un joven que se llama Erik quien hablaba español gracias a Dios ya que yo no hablo inglés

Great Place and excellent Customer Service

Excellent sales service. Lots of features to consider buying a mattress.

I bought a bedroom set from Ashley Furniture Brownsville in February and received it in April. In May, I found dust and a beetle in the dresser. I contacted Ashley, and they told me to file a complaint online and call pest control. The pest control report showed Powderpost beetles in the dresser. Ashley requested more photos and offered to replace the dresser. However, I am concerned about the potential infestation of my home and requested a letter of responsibility from Ashley. They stopped responding to my inquiries, so I filed a complaint with the BBB. Ashley contacted me last week, but their customer service was unhelpful. They offered to refund the shipping cost and send a new dresser without my permission. Today, a Spanish-speaking representative called me with the same offer. They cannot solve my inquiries and only offered to replace the dresser. I feel very disappointed at this time about my home. I feel Ashley damage my Trust.

Very nice associate and manager serving us today. We have been customers since the first Ashley came to the RGV and have never been disappointed with a purchase. Today Ashley brand mattress was a happy find!

The level of customer service provided has been unsatisfactory. Despite assurances of a specific delivery date for my furniture, there has been a lack of follow-through. The team's failure to uphold their commitments reflects irresponsibility.

Margarita was very helpful and professional. Thank you.

Excellent customer service, they were able to find my ottoman and at a great price.

My experience with Margarita Vento and her manager Jaime was excellent. They helped me in choosing the right piece of furniture and made the payment process very easy. I would definitely recommend going to Ashley furniture store

The sales associates were so helpful and very professional. I was so happy that I was able to find what I was looking for. All in all it was a wonderful experience. I can't wait for the two chairs I purchased to arrive, I know they will be perfect in the space I bought them for.

Great customer service. Attentive sales person and desk person. Went above and beyond. Highly recommended.

Great service!

I have gone to all the furniture places all around town and yea theres nice people nice furniture but at ashleys they helped me and advised me in all ways. They have really good prices customer service is awesome. That day Teddie was helping us out and he is a awesome guy would recommend asking for him when you stop by. You wont regret it.

Sales Representative Teddie Pegues was great, knowledgeable and provided us a great service.

Willing to negotiate price.

Very patient and kind salesman

Great service !!

We went in to buy a leather loveseat & we found one, thanks to Jaime! He was knowledgeable & not at all pushy!

Joel did an amazing job at helping get the items wanted. Thank you so much for your help. Service was A+

Very nice staff ,great customer service Paola Lecona.

Manager Claudia was very helpful and kind. And customer care agent Ana was also very nice in helping us check on our order. Absolutely recommend visiting Ashley's at Brownsville TX!

Very Fast and Great Customer Service!

Joel Rodriguez was the best!!

Teddie is the guy to see. Great, professional and courteous. Helped a great deal in finding exactly what we needed. Thank buddy!

I was very impressed with your employee Mr. Fernando Contreras. He was able to resolve an issue that I had, I had been trying to resolve for about 2yrs. He did it in less than 2 hours. Thank you so much.

My experience at Ashley’s was a very friendly experience! Our salesperson Marcus was very outgoing and very detailed in the furniture that they have there. He had a very nice and outgoing personality. Very patient and understanding. We purchased a table there very pretty and my daughter fell in love with a sectional that we are most definitely going back for it!!! And I will definitely recommend Ashley’s furniture to my friends and family!!!

If I could leave zero starz I would this place conned me out of a mattress you can’t trust anything they say I have to pay for a mattress that I didn’t even order they sent me the updated version 3 weeks later and it was not the same the sales manager (Jaime Alvarez ) who sold me the mattress assured me if the mattress was not to my liking they would get me the original I asked for the original mattress they don’t have them anymore they couldn’t give me the mattress I ordered I’ve gone on three separate occasions to speak to a supervisor apparently they work unsupervised no one to keep them In line I asked them who ran the store they said she (Analisa) is never here they don’t have a schedule for her she comes and goes when she wants I left her a message it’s been a week and still no call So now the solution team says I’m stuck with the mattress and have to pay for it.

Good service, orientation and price

Go talk to Marcos or any of Ashley’s staff. He will use his expertise to meet all your needs. Marcos has helped me on several different occasions at Ashley’s and I will 100% go back to visit him when I need. Thanks Marcos!! Plus Ashley’s products are the best around.

I loved the way the lady did her sale with me and after I pay my living room I'm going for a new bed set too but only with her

We visited plenty of furniture stores and were still searching for the living room set that would best fit our needs. On our way out, Claudia asked us information on what exactly we were looking for. From there on, she provided us with so much information on material, quality, features, payment options, and promotions. She made it so easy to choose what we needed. Her transparency and approach was excellent. Overall, great experience!

Great selection and prices. Sales folks are not pushy. Enjoyed my visit and purchasing experience.

Awesome service

Fernando provided exceptional service. I contacted him regarding an urgent need for an adjustable frame and mattress due to a family member's medical reasons. Within just 10 minutes, he promptly called me back with inventory updates. When I visited, he focused solely on fulfilling my requirements without any pressure to upsell. His honesty and dedication make him a trustworthy salesperson. Highly recommended!

Bought a leather recliner for our beach house.

Awesome experience

Terrible the customer service lady wanted me to provide information about the table I didn’t even have. Table came missing parts advised the delivery guys and didn’t care! They just wanted to drop furniture and run even though we paid for the deluxe delivery.

Great service. Fast and easy. The gentleman that helped us was so knowledgeable and knew exactly what to show us when we said what we were looking for.

Fantastic experience!!! Will definitely be coming back!

My husband Armando Rocha and I have had an awful experience with Ashley Furniture. First of all the delivery men placed our furniture on the street, therefore it got dirty. Imagine paying thousands for new furniture that’s dirty. They promised to make notes and they took pictures and assured us that they would send a tech to come clean furniture. No one came . My husband went to the store and made an appointment for cleaning . They promised the tech would be at our home last Thursday. No one came . Its now 3 weeks with dirty furniture . We call the store and we get placed on hold for hours . No one answers . I do not recommend anyone do business with this furniture store . They do not keep their word, and they have delivery workers that don’t care about the products that they are delivering. The salesmen just care about making a sale . They do not care about the customer or customer service.

The in store experience was ok but the furniture is still not delivered only one piece out of three was delivered

Gilma Torres was very helpful in assisting us make a purchase at Ashley Furniture. She was very knowledgeable about the furniture she sales and was very professional. Even though I gave her a 5 star, I ended up canceling the order due to time frame of furniture delivery. It was going to take to long which gave us time for buyers remorse and canceled the order

Always great service 👍 adding this nice chair to my home

Worst customer service .. don’t follow up on orders or changes.. that’s why I canceled orders Second time this has had will no be going there anymore.. rep is always busy

Enjoyed shopping here. No pressure from Mr Rodriguez. Great price too!!

My experience with Ashley's has been disappointing due to poor training of their employees. This issue is not just with the store or the employee, but with Ashley's as a whole. They recorded the wrong address despite us providing the correct one, and now I have to drive 30 minutes to fix it because they won't resolve it over the phone. This mistake has cost me time and fuel. Additionally, they promised a delivery date that was never even scheduled. If you plan to do business with Ashley's, I recommend going to the McAllen store. People please remember it's worth filing a complaint with the BBB since it is free and relatively quick! Definitely filing!

Very satisfied with the salesman explaining details concerning the different mattresses. Also satisfied with the manager that took over with our purchase.

Teddie was the best. Be sure to ask for him. Knowledgeable and low pressure assistance.

Good experience, fair price, pleasant customer service.

I enjoyed my experience at Ashley’s in Brownsville today. I went in with my guard up because of previous unpleasant people, but Jenny Aradillas was fantastic! She was helpful, knowledgeable, and listened to the customer.

Wonderful shopping experience

I purchased recliner chair for my wife who just had open Heat surgery more than two weeks ago. they cancelled at the last minute. Horrible Service

Great experience

Mr Contreras was very attentive and helpful. He ensured I looked a various options.

Nice features usually average prices.

The delivery men were great. Not impressed with the salesperson

I’m very happy with my visit to Ashley’s, Marcos is very helpful and friendly. If you go in to the store ask for Marcos.

Very pleased with my experience. Staff and management was very helpful.

(Translated by Google) It was a really nice experience (Original) Fue una experiencia muy agradable

Love it! Great staff...awesome service....selection was spot on!

Great customer service.

We were welcomed as soon as we entered Ashley’s in the Brownsville Texas store. The employee Maggie was very kind and there was no pressure. She showed us several living room sets and helped us so much getting the one that worked well for our home ….. She was very patient with us as we took some time to decide on color and style. Thank you! Freddy and Mary Cavazos

Great customer service!!!

(Translated by Google) Terrible service from the store, almost two months after I bought a piece of furniture, it was damaged and until now nothing has been resolved, they just tell me to contact me and they don't, I already went to the store and spoke, I was chatting and they didn't resolve anything for me. (Original) Pésimo servicio de la tienda ya casi dos meses que compré un mueble me salió dañado y asta ahorita no me an resuelto nada solo me dicen que me contactaran y no lo hacen ya fui a la tienda hablé estuve chateando y nada que me resuelven

My husband and I recently went to Ashley's Homestore in Brownsville. It was an exceptional experience from the moment we walked in. The manager, Analisa, was amazing. She went above and beyond to make sure that we found everything that we needed. She exceeded our expectations. She was so knowledgeable about the products and the selection that they have that we were able to go through this store with ease. What really stood out was how she took the time to listen to our preferences and really made the whole shopping experience wonderful. Everyone on the team was very warm and greeted us with smiles. And you can see that customer satisfaction is really high for them. The showroom is beautiful! Analisa was so helpful and let us take our time, ultimately we were able to find the perfect furniture for our home. We dwe definitely will be returning to that store any time we need anything for the house.

Horrible customer service and really bad communication overall. Won’t answer their phone calls and take forever to give you an answer. Called for 2 weeks straight everyday to cancel an order and they still came to my Apt with it and had to send it back. You have 72 hours to report anything but they never answered the phone and after a week of calling they finally answered and told me it was canceled and never was. Customer service sends me to the store, and the store sends me back to customer service making it impossible to get a straight answer. Tried to get ahold of the manager and after waiting for over an hour and a half on hold they just hung up on me. Now I have an incomplete sofa in my Apt with no arm rest and still have to pay the regular price for it. Overall, it has been the worst experience I’ve had in a furniture store.

everything was great

Very friendly, professional and made it possible to find what we were looking for. We were very satisfied with his service.

Great customer service from Marcos and awesome awareness of what item i was looking for. He assisted in finding the right table for me.

We love the hospitality Teddie Pegues has shown us!! He got us some great deals and was just so kind! We will definitely be requesting him again in the near future!!!!

Margaret was very helpful and attentive. She helped me make the best choice on furniture and save alot of money. Excellent customer service

Well… I have to say purchasing has never been faster but the problem was with the items I paid for not being able to get from distributor center. (It wasn’t their fault) I purchased 5 stools 3 were available 1 wasn’t able to be sold since it was marked clearance and it couldn’t be released 🤷🏻‍♀️ And there were no more shipments insight. I’m very thankful to the distribution center for being honest and kind with me. Even the sales man was great, the problem is that the inventory I paid for was not available

Teddy was extremely helpful in finding what we wanted. He was an excellent representative of Ashley.

Great customer service! So thankful to Fernando & his manager (unfortunately didn't get their name). So very kind & helpful finding furniture for our new Texas home! ( we're winter Texans). Very pleased with what we found & reasonable prices.

Don’t do it! Items are always on back order and it takes weeks before you get them. This is my second negative experience with them. You would think I would have learned! I must say the customer service at the store was great!!

Had the best experience, and to top it off, my sales person Amanda Diaz was patient with me! I kept going back and forth and finally made my decision. It was a quick and easy process. Will be shopping again at Ashley’s furniture!

Exceptional customer service!! Salesman was knowledgeable, patient and extremely helpful while we make our selections. Also presented us with several purchasing options and promotions. We will recommend our friends and families to experience the service that was provided to us. We will definitely be making more purchases in the near future.

Jaime and teddie were extremely helpful with the whole process of purchasing and giving me knowledge for my first purchase on furniture , totally recommend them both!

I love the way I did my purchase Customer Service very highly recommended

Great job guys and great service 😎😎😎😎

Joel was so helpful and knowledgeable. We cannot wait for delivery. Thanks to Ashley Furniture and Joel!!

Great service and prices

Great selection & service!

Great staff and excellent selection of furniture. They really helped get the pieces I wanted at a great price and made the process easy.

(Translated by Google) Everything was great, the workers were very friendly. (Original) Todo super bien las trabajadoras bien amables

I love shopping at Ashleys Furniture. I always find what I am looking for and the staff helpful. They give you space and time to think through what you are looking for. They don't pressure you into coming out with something.

Well, I really appreciate it that the customer service had enough patience with me because I chose the chairs that else they were adjusted to my budget. Thank you in advance for the amazing customer service assistance.