Ashley Store Brownsville, TX

Friendly and fast service

Everyone was helpful!

Great buying experience with Sugey! No hassle quick reliable and convenient the way it should be!

It was the worst experience ever! Half of my items were missing, when I asked why they didn’t call to tell me they said oh we haven’t tried reaching out. I even rented a U-Haul to pick up all my items, they said it would be ready with in a week but now I have to wait another two weeks. This is ridiculous they only tell it will be ready soon to sale. Don’t buy here!

Associated Jaime was very helpful and informative

Manager Miss Fuentes good job, top notch excellent customer service

The prices listed online were not the prices given me when I called to place my order. It was over $250 difference.

I excellent customer service from Jaime at Ashley’s brownsville

We really appreciate how Jenny helped us through out every step amd showed us everything we told us we were elooking for she really did help us and specially with all this big deals happenning roght now

Salesman Joel was very knowledgeable, professional and helpful

Great experience. The young man was very knowledgeable about the merchandise. A very good salesman’s Jamie.

Friendly people. Very helpful for when making a decision on.my purchase. Great quality merchandise and great prices.

Fernando was very helpful and knowledgeable .

It was amazing experience customer service was on point very quick and helpful on picking my furniture

Teddy and Fernando were absolutely amazing! They’re a group of professional, knowledgeable, and courteous people. We visited a few furniture stores in Brownsville and Ashley furniture truly came in on top as far as quality of the product and customer service. They didn’t hassle us when we walked in the door, they greeted us and gave us the liberty to look around. They really know their product and spoke openly about prices and price options. Will definitely be back for all future needs!

Our salesman Teddy was super! Gave us a good price and was very cooperative! We hope our back ordered chair comes in soon!

Very knowledgeable and friendly. But check out could be quicker. Viewing and selection took 30 minutes, check out took 45 minutes to 1 hr.

All of that below was BEFORE I discovered how deceptive their sales tactics are. It starts from the salesman Joel. He "promised" and "guaranteed" us the delivery date. He said our furniture pieces were "already in the warehouse". Lies. All of it, lies. I had 3 more calls rescheduling and more promises. Again, all lies. We ended up getting our $3,300 back. Deceptive sales tactics. Know before you go. Salesman, Joel, was nice but definitely NOT.

Joel was not pushy, which I appreciate. He let us think it over without pressuring us. He was great!

Excellent customer service! Alondra was professional and very easy to work with. She answered all our questions patiently and got us what we wanted.

Joel is the best! He was patient and helped me find exactly what I wanted. Great selection of furniture!

Great Place and Service

If you’re looking for an exceptional sales experience, Teddies Pegues is the person to see. Located at 3000 Pablo Kisel Blvd in Brownsville, Texas, Mr. Pegues provided a level of service that truly goes above and beyond. I came in with my mom, who can be a challenging customer to satisfy, especially when it comes to finding the perfect furniture piece. However, Mr.Pegues expertise, patience, and genuine interest in making sure we found exactly what we needed led us to a beautiful recliner set that my mom absolutely loved .Mr.Pegues took the time to understand her needs and preferences, keeping in mind our budget he never made us feel rushed or pressured. His professionalism,made the entire process feel smooth and enjoyable. His attention to detail and willingness to answer every question showed a genuine commitment to customer satisfaction.If you’re searching for a skilled, personable, and trustworthy salesperson, I highly recommend visiting them ask for Mr. Pegues. He’ll go the extra mile to make sure you leave with the perfect purchase and a smile.

If you’re looking for an exceptional sales experience, Teddies Pegues is the person to see. Located at 3000 Pablo Kisel Blvd in Brownsville, Texas, Mr. Pegues provided a level of service that truly goes above and beyond. I came in with my mom, who can be a challenging customer to satisfy, especially when it comes to finding the perfect furniture piece. However, Teddies’ expertise, patience, and genuine interest in making sure we found exactly what we needed led us to a beautiful recliner set that my mom absolutely love.Mr.Pegues took the time to understand her needs and preferences, keeping in mind our budget he never made us feel rushed or pressured. His professionalism,made the entire process feel smooth and enjoyable. His attention to detail and willingness to answer every question showed a genuine commitment to customer satisfaction.If you’re searching for a skilled, personable, and trustworthy salesperson, I highly recommend visiting Me. Pegues. He’ll go the extra mile to make sure you leave with the perfect purchase and a smile.

Good prices,staff and selection

Great customer service and great product options.

Great customer service great place to shop for your furniture

The sales lady was courteous helpful on every way

sales associate was very professional and helpful. She was quick to respond to helping us find what we were looking for. Very happy with th outcome here.

Joel Provided Courteous/Friendly/Professional Customer Service. A+++ Highly Recommend. THNX Nora

Joel,.provided excellent professional customer service. Going above and beyond.

(Translated by Google) On this first visit I found good treatment, explanation and information. (Original) En esta primera visita me pareció un buen trato,explicacion e información.

Worst Cutomer Service. I’ve been dealing with customer service for months now. They constantly put me on hold and often promise to call back but never do. When they finally responded, they sent repair equipment to my home, but it's been months and they still haven't scheduled a technician to fix the issue. It’s frustrating to spend thousands of dollars and purchased the insurance/warranty, only to go through such deal.

Appreciate the time Teddy took to explain my options thourally.

I've had a really bad experience with this location. My grandmother went to look at a new living room just to see how much they cost. Her sales person was Joel Rodriguez. My grandmother got home and she told us she bought a new living room set but told us a lot less than what was on her paperwork. After reviewing the paper they gave her it was in English and my grandmother cannot speak English. My grandmother trusted what the sales associate told her it was going to be. The total price was $560 more than what she was told. My grandmother was told the protection was $50 not $250. After reviewing the paperwork with her she decided she did not want the living room set. We called to have it cancelled as policy states at least 48 hours before delivery and spoke to Fernando who assured the order was cancelled. A couple days later, my grandmother was out of town, and Ashley Furniture delivered the furniture that was suppose to be cancelled. The neighbor was unaware of the situation of the furniture order being cancelled and signed on behalf of my grandmother. Ashley furniture's policy says once its delivered all sales are final so they intentionally did not cancel the order so they would not loose out on a sale. If I could rate this 0 stars I would!

My experience was absolutely wonderful Paola was very detail oriented and did not skip a beat!!! Super pleasant and a excellent positive attitude.

The salesman indicated that my COMPLETE order would be delivered at the end of the week; even made me initial this on my paperwork I guess as some form of agreement.. Corporate had other ideas. So you need answers? Well, you can’t call the store; you are trapped in an automated hell. I had to go back to the store to pick up my paperwork and find out why my order was coming incomplete. At the end, I got a “ we’re very sorry but there’s nothing we can do.” How about train your people better so the don’t make promises they can’t keep? Or how about adhering to the hours listed on the web for customer support? Disappointing to say the least. Let’s see how my order comes in.

Salesperson, Margarita, was very helpful and patient in helping us select furniture that best fit our needs and budget. She was very knowledgeable and exemplified excellent social skills. The atmosphere at Ashley Furniture was very nice, had plenty of time to make selections. Overall, our visit and experience at Ashley Furniture was one filled with satisfaction and excellence from the salesperson to the merchandise. Highly recommend Ashley Furniture for your home needs/ furniture.

Excellent service from sales person Jenny.

Great customer service from beginning to end. Will return again.

Mellissa Perez could not have been more helpful to us. She was kind. She was polite. She was considerate She answered every question that was asked. If she didn’t know the answer, she went to someone to get the answer for us. She was knowledgeable. She wasn’t pushy. She let us make our own decisions. She was knowledgeable about her products. I could not have asked for a better sales person. she made the shopping experience at Ashley, a 100% pleasurable experience. I give Ashley Furniture in Brownsville a 10 out of 10. They went above above and beyond in my opinion in the customer satisfaction department.

Our in store experience took more time than expected, but the associate worked to make sure we chose a furniture delivery date that not only worked for us, but ensured all our furniture would arrive together. Since our purchase, only a portion of our order had arrived and Ashley Furniture has rescheduled our furniture delivery FIVE times over the course of 2 months. Their automated systems and customer service associates have been no help in trying to ensure our items were confirmed for delivery, nor trying to expedite the process to make up for their lack of professionalism. We are completely dissatisfied with their services and completely disappointed by their lack of help and little commitment to ensure customer satisfaction. We will not be purchasing from them again.

Employees are very helpful and help you find what you need. However, I’ve been very disappointed with the delivery process of my order. I spent over $8k and am going on 2 weeks with delays of my orders and yet they can’t call me and tell me it’ll be delayed. They first told me I was going to get my couch on the Sat Sept 7. The day comes around and I wait and nothing is delivered yet they sent a confirmation of delivery. I called and they gave me the run around and moving my delivery to tomorrow Sept 14th. And now they tell me they won’t be able to delivery it until the 17th and then I call and they pushed me to the 19th and could possible last longer!!!! Pretty frustrated with their delivery. We sold our couches immediately because we thought we would have our new couch in a week and now we’re going in our 3rd week without couches.

Buyer Beware - All Sales are Final. We found a sofa and loveseat that we thought would work in our house. Sales person was very friendly, helpful and not pushy. Store manager said he would honor sale piece even though sale had ended. We went home, measured and placed the order electronically. It wasn’t mentioned that ALL SALES ARE FINAL during our discussions. Yes it was listed in page 3 of the sales order, but other name brand furniture stores we’ve purchased from all offered options if the furniture didn’t work out. We hate our new purchase but are now stuck with it. Lesson learned - read all the pages in the sales order, and understand the return policy before purchasing. No more Ashley Furniture purchases for us.

The people at Ashley Furniture Store are extremely knowledgeable, helpful, courteous. Ashley Furniture Store in Brownsville, TX is the best Furniture store in the Rio Grande Valley.

I highly don’t recommend this store. The after purchase service is horrible. First time that I walk inside the store they convince me to purchase my dining table, but after I purchase their product and the warranty they strongly advice to take; and when I complaint about the issues that I was having with the table I purchase they try take you leave when you go to the store and complaint. When I went to the store to complaint about the extended warranty they sold me they were just trying to make me leave instead of telling we why they didn’t told me all the policies the warranty came had. I’m very disappointed with Ashley’s store and I will never return. And rooms to go had much better products and after purchase treatment.

Margaritas was very professional, courteous, respectful, and friendly. I really enjoyed working with her in search for my tv stand. I will look for her whenever I need furniture.

Teddy at the Brownsville store was awesome. Very knowledgeable about their product and warranties, answered all our questions. Best of all never made us feel pressured into making our purchase, just so he could a make commission. If you’re looking for something new, go in and ask for Teddy, you won’t be disappointed.

We’ve had a great experience consulting and working directly with Paola Lecona from the Brownsville site. She was able to advise and recommend what was best for us, she was very dedicated in her job and trying to get us the best deals possible. She was also working hand on hand with the companies to get us approve for the right amount. She was very professional, enthusiastic, and very attentive with everything we were looking for. I will recommend Ms. Paola 100% for any future purchases. By far the best!!!!

Very satisfied employees are helpful. I will go there again.

Excellent customer service!

Nice, I love it

Sales person Margarita Vento was very approachable, polite and paid close attention to all of the details of what I was wanting to accomplish. We sat down and talked as if she was a friend. My primary goal was to replace a damaged mattress but she was able to go beyond that request and I was able to get two mattresses plus a chest of drawers, which matches our existing furniture, all while constantly keeping my budget in mind.

Had an awesome experience with the customer service Fernando provided me.

Thank you, Ms. Margarita Vento. You were of great assistance in purchasing a sectional for a home.

Melissa(Brownsville) was helpful and quickly answered our questions. We picked up a great piece of furniture at a reasonable price. Great customer service!

I walked into Ashley’s looking for a dining table and their collections are beautiful. I called ahead to explore finance options, agent Fernando was very helpful and knowledgeable I was able to apply on my phone before walking into store. Agent made sure Labor Day weekend discounts were applied knocking down a good sum off my balance, I was very pleased with the discount. Overall experience was quick easy and staff are very helpful.

Teddy today was very helpful & intelligent in explaining everything

I had a wonderful experience. I just got a new bed and bed frame. Analisa was super helpful and patient with all of my questions. 10/10 recommend this location for your furniture and customer service needs.

My shopping experience was amazing at the Ashley Store in Brownsville. Sales person was professional, knowledgeable, patient and helpful. My purchase was delivered unpacked setup and all showed up in show room condition. The entire experience was top notch. This is not the first time I have shopped at Ashley Furniture and will not be the last time. Great people, great service, customer for life!

Fantastic customer service! Hubby & I walked in to the store to look for an adjustable bed. We were greeted promptly & we explained what we were needing and referred to Ms. Gilda Torres. She was very knowledgeable, kind, listened to us and provided information so WE could make an informed decision on what WE wanted & needed. We had shopped around but we got the best customer service here & warranty information & quality for our needs. Best of all - everything was provided in writing. Ms. Torres was patient and allowed us the time to ask. We did not feel pressured or rushed. Thank you everyone there at Ashley for your assistance & Thank you Ms. Gilda for caring about the customer first! UPDATE : Got our new bed today (8/28/2024)! Edwin Pastor & his assistant got everything assembled quickly & took the time to explain and answer our questions! Fantastic customer service! Will recommend Ashley for your furniture needs. Thank You!

Sales rep was very thorough. Buying was quick & simple.

After going to another furniture store that had an attitude of they didnt care if we bought anything or not, we went to Ashley furniture. The wonderful sales person with knowledge of her products was eager to help us. It was an excellent no hassle experience. We will be back when we need another piece of furniture. You my pay a little more at Ashley but the quality of the furniture and the wonderful staff are well worth the visit.

Very great experience

(Translated by Google) The worst experience when picking up my purchase with the lady at the reception, I arrived very early, because my schedule was very closed and due to her will and laziness she attended to the person who arrived after me first! A total lack of respect towards the customer and openly mocking the other customer who was served in my place! A too authoritarian attitude, enjoying her 2 minutes of decision-making power, who is going to be cared for, poor woman! And poor client who sets that example for his son! Very unfairly treated but I already made the report. (Original) La peor experiencia al recoger mi compra con la señora de la recepción, llegue muy temprano, pues tengo el horario muy cerrado y por su voluntad y flojera atendio a la persona que llego despues de mi primero! Una falta de respeto total hacia el cliente y burlandose abiertamente con el otro cliente que fue atendido en mi lugar! Una actitud demasiado autoritaria, gozando de sus 2 minutos de poder de desicion, de quien va a ser atendido, pobre mujer! Y pobre cliente que le da ese ejemplo a su hijo! Muy injustamente tratada pero ya hice el reporte.

(Translated by Google) Very professional and affordable prices (Original) Muy profesionales y precios accesibles

(Translated by Google) Very satisfied, very kind on the part of Mr. Marcos. Wonderful experience. (Original) Muy satisfecho mucha amabilidad por parte del señor marcos Maravillosa experiencia

Great Professional Service.

Very friendly employees and not pushy at all. We were helped by Marcos which he gave us awesome customer service. All the time we spent in the store we were approached by other employees that asked if we had been assisted. Great store!

Great customer service and plenty of options! We were in and out in under an hour.

It was an excellent service, they helped us get the room we needed. The furniture was as always beautiful and of excellent quality. We are very happy with Ashley Store, it is the best.

(Translated by Google) Excellent service and attention from their. Employees the girl was at reception and. If I'm not mistaken, there was a young man named Erik who spoke Spanish, thank God since I don't speak English. (Original) Excelente servicio y atención de sus. Empleados la chica se recepción y. Si no me equivoco de un joven que se llama Erik quien hablaba español gracias a Dios ya que yo no hablo inglés

Great Place and excellent Customer Service

Excellent sales service. Lots of features to consider buying a mattress.

I bought a bedroom set from Ashley Furniture Brownsville in February and received it in April. In May, I found dust and a beetle in the dresser. I contacted Ashley, and they told me to file a complaint online and call pest control. The pest control report showed Powderpost beetles in the dresser. Ashley requested more photos and offered to replace the dresser. However, I am concerned about the potential infestation of my home and requested a letter of responsibility from Ashley. They stopped responding to my inquiries, so I filed a complaint with the BBB. Ashley contacted me last week, but their customer service was unhelpful. They offered to refund the shipping cost and send a new dresser without my permission. Today, a Spanish-speaking representative called me with the same offer. They cannot solve my inquiries and only offered to replace the dresser. I feel very disappointed at this time about my home. I feel Ashley damage my Trust.

Very nice associate and manager serving us today. We have been customers since the first Ashley came to the RGV and have never been disappointed with a purchase. Today Ashley brand mattress was a happy find!

The level of customer service provided has been unsatisfactory. Despite assurances of a specific delivery date for my furniture, there has been a lack of follow-through. The team's failure to uphold their commitments reflects irresponsibility.

Margarita was very helpful and professional. Thank you.

Excellent customer service, they were able to find my ottoman and at a great price.

My experience with Margarita Vento and her manager Jaime was excellent. They helped me in choosing the right piece of furniture and made the payment process very easy. I would definitely recommend going to Ashley furniture store

The sales associates were so helpful and very professional. I was so happy that I was able to find what I was looking for. All in all it was a wonderful experience. I can't wait for the two chairs I purchased to arrive, I know they will be perfect in the space I bought them for.

Great customer service. Attentive sales person and desk person. Went above and beyond. Highly recommended.

Great service!

I have gone to all the furniture places all around town and yea theres nice people nice furniture but at ashleys they helped me and advised me in all ways. They have really good prices customer service is awesome. That day Teddie was helping us out and he is a awesome guy would recommend asking for him when you stop by. You wont regret it.

Sales Representative Teddie Pegues was great, knowledgeable and provided us a great service.

Willing to negotiate price.

Very patient and kind salesman

Great service !!

We went in to buy a leather loveseat & we found one, thanks to Jaime! He was knowledgeable & not at all pushy!

Joel did an amazing job at helping get the items wanted. Thank you so much for your help. Service was A+

Very nice staff ,great customer service Paola Lecona.

Manager Claudia was very helpful and kind. And customer care agent Ana was also very nice in helping us check on our order. Absolutely recommend visiting Ashley's at Brownsville TX!

Very Fast and Great Customer Service!

Joel Rodriguez was the best!!

Teddie is the guy to see. Great, professional and courteous. Helped a great deal in finding exactly what we needed. Thank buddy!

I was very impressed with your employee Mr. Fernando Contreras. He was able to resolve an issue that I had, I had been trying to resolve for about 2yrs. He did it in less than 2 hours. Thank you so much.

My experience at Ashley’s was a very friendly experience! Our salesperson Marcus was very outgoing and very detailed in the furniture that they have there. He had a very nice and outgoing personality. Very patient and understanding. We purchased a table there very pretty and my daughter fell in love with a sectional that we are most definitely going back for it!!! And I will definitely recommend Ashley’s furniture to my friends and family!!!

If I could leave zero starz I would this place conned me out of a mattress you can’t trust anything they say I have to pay for a mattress that I didn’t even order they sent me the updated version 3 weeks later and it was not the same the sales manager (Jaime Alvarez ) who sold me the mattress assured me if the mattress was not to my liking they would get me the original I asked for the original mattress they don’t have them anymore they couldn’t give me the mattress I ordered I’ve gone on three separate occasions to speak to a supervisor apparently they work unsupervised no one to keep them In line I asked them who ran the store they said she (Analisa) is never here they don’t have a schedule for her she comes and goes when she wants I left her a message it’s been a week and still no call So now the solution team says I’m stuck with the mattress and have to pay for it.

Good service, orientation and price

Go talk to Marcos or any of Ashley’s staff. He will use his expertise to meet all your needs. Marcos has helped me on several different occasions at Ashley’s and I will 100% go back to visit him when I need. Thanks Marcos!! Plus Ashley’s products are the best around.

I loved the way the lady did her sale with me and after I pay my living room I'm going for a new bed set too but only with her

We visited plenty of furniture stores and were still searching for the living room set that would best fit our needs. On our way out, Claudia asked us information on what exactly we were looking for. From there on, she provided us with so much information on material, quality, features, payment options, and promotions. She made it so easy to choose what we needed. Her transparency and approach was excellent. Overall, great experience!

Great selection and prices. Sales folks are not pushy. Enjoyed my visit and purchasing experience.

Awesome service

Fernando provided exceptional service. I contacted him regarding an urgent need for an adjustable frame and mattress due to a family member's medical reasons. Within just 10 minutes, he promptly called me back with inventory updates. When I visited, he focused solely on fulfilling my requirements without any pressure to upsell. His honesty and dedication make him a trustworthy salesperson. Highly recommended!

Bought a leather recliner for our beach house.

Awesome experience

Terrible the customer service lady wanted me to provide information about the table I didn’t even have. Table came missing parts advised the delivery guys and didn’t care! They just wanted to drop furniture and run even though we paid for the deluxe delivery.

Great service. Fast and easy. The gentleman that helped us was so knowledgeable and knew exactly what to show us when we said what we were looking for.

Fantastic experience!!! Will definitely be coming back!

My husband Armando Rocha and I have had an awful experience with Ashley Furniture. First of all the delivery men placed our furniture on the street, therefore it got dirty. Imagine paying thousands for new furniture that’s dirty. They promised to make notes and they took pictures and assured us that they would send a tech to come clean furniture. No one came . My husband went to the store and made an appointment for cleaning . They promised the tech would be at our home last Thursday. No one came . Its now 3 weeks with dirty furniture . We call the store and we get placed on hold for hours . No one answers . I do not recommend anyone do business with this furniture store . They do not keep their word, and they have delivery workers that don’t care about the products that they are delivering. The salesmen just care about making a sale . They do not care about the customer or customer service.

The in store experience was ok but the furniture is still not delivered only one piece out of three was delivered

Gilma Torres was very helpful in assisting us make a purchase at Ashley Furniture. She was very knowledgeable about the furniture she sales and was very professional. Even though I gave her a 5 star, I ended up canceling the order due to time frame of furniture delivery. It was going to take to long which gave us time for buyers remorse and canceled the order

Always great service 👍 adding this nice chair to my home

Worst customer service .. don’t follow up on orders or changes.. that’s why I canceled orders Second time this has had will no be going there anymore.. rep is always busy

Enjoyed shopping here. No pressure from Mr Rodriguez. Great price too!!

My experience with Ashley's has been disappointing due to poor training of their employees. This issue is not just with the store or the employee, but with Ashley's as a whole. They recorded the wrong address despite us providing the correct one, and now I have to drive 30 minutes to fix it because they won't resolve it over the phone. This mistake has cost me time and fuel. Additionally, they promised a delivery date that was never even scheduled. If you plan to do business with Ashley's, I recommend going to the McAllen store. People please remember it's worth filing a complaint with the BBB since it is free and relatively quick! Definitely filing!

Very satisfied with the salesman explaining details concerning the different mattresses. Also satisfied with the manager that took over with our purchase.

Teddie was the best. Be sure to ask for him. Knowledgeable and low pressure assistance.

Good experience, fair price, pleasant customer service.

I enjoyed my experience at Ashley’s in Brownsville today. I went in with my guard up because of previous unpleasant people, but Jenny Aradillas was fantastic! She was helpful, knowledgeable, and listened to the customer.

Wonderful shopping experience

I purchased recliner chair for my wife who just had open Heat surgery more than two weeks ago. they cancelled at the last minute. Horrible Service

Great experience

Mr Contreras was very attentive and helpful. He ensured I looked a various options.

Nice features usually average prices.

The delivery men were great. Not impressed with the salesperson

I’m very happy with my visit to Ashley’s, Marcos is very helpful and friendly. If you go in to the store ask for Marcos.

Very pleased with my experience. Staff and management was very helpful.

(Translated by Google) It was a really nice experience (Original) Fue una experiencia muy agradable

Love it! Great staff...awesome service....selection was spot on!

Great customer service.

Great customer service!!!

(Translated by Google) Terrible service from the store, almost two months after I bought a piece of furniture, it was damaged and until now nothing has been resolved, they just tell me to contact me and they don't, I already went to the store and spoke, I was chatting and they didn't resolve anything for me. (Original) Pésimo servicio de la tienda ya casi dos meses que compré un mueble me salió dañado y asta ahorita no me an resuelto nada solo me dicen que me contactaran y no lo hacen ya fui a la tienda hablé estuve chateando y nada que me resuelven

My husband and I recently went to Ashley's Homestore in Brownsville. It was an exceptional experience from the moment we walked in. The manager, Analisa, was amazing. She went above and beyond to make sure that we found everything that we needed. She exceeded our expectations. She was so knowledgeable about the products and the selection that they have that we were able to go through this store with ease. What really stood out was how she took the time to listen to our preferences and really made the whole shopping experience wonderful. Everyone on the team was very warm and greeted us with smiles. And you can see that customer satisfaction is really high for them. The showroom is beautiful! Analisa was so helpful and let us take our time, ultimately we were able to find the perfect furniture for our home. We dwe definitely will be returning to that store any time we need anything for the house.

Horrible customer service and really bad communication overall. Won’t answer their phone calls and take forever to give you an answer. Called for 2 weeks straight everyday to cancel an order and they still came to my Apt with it and had to send it back. You have 72 hours to report anything but they never answered the phone and after a week of calling they finally answered and told me it was canceled and never was. Customer service sends me to the store, and the store sends me back to customer service making it impossible to get a straight answer. Tried to get ahold of the manager and after waiting for over an hour and a half on hold they just hung up on me. Now I have an incomplete sofa in my Apt with no arm rest and still have to pay the regular price for it. Overall, it has been the worst experience I’ve had in a furniture store.

everything was great

Very friendly, professional and made it possible to find what we were looking for. We were very satisfied with his service.

Great customer service from Marcos and awesome awareness of what item i was looking for. He assisted in finding the right table for me.

We love the hospitality Teddie Pegues has shown us!! He got us some great deals and was just so kind! We will definitely be requesting him again in the near future!!!!

Margaret was very helpful and attentive. She helped me make the best choice on furniture and save alot of money. Excellent customer service

Well… I have to say purchasing has never been faster but the problem was with the items I paid for not being able to get from distributor center. (It wasn’t their fault) I purchased 5 stools 3 were available 1 wasn’t able to be sold since it was marked clearance and it couldn’t be released 🤷🏻‍♀️ And there were no more shipments insight. I’m very thankful to the distribution center for being honest and kind with me. Even the sales man was great, the problem is that the inventory I paid for was not available

Teddy was extremely helpful in finding what we wanted. He was an excellent representative of Ashley.

Great customer service! So thankful to Fernando & his manager (unfortunately didn't get their name). So very kind & helpful finding furniture for our new Texas home! ( we're winter Texans). Very pleased with what we found & reasonable prices.

Don’t do it! Items are always on back order and it takes weeks before you get them. This is my second negative experience with them. You would think I would have learned! I must say the customer service at the store was great!!

Had the best experience, and to top it off, my sales person Amanda Diaz was patient with me! I kept going back and forth and finally made my decision. It was a quick and easy process. Will be shopping again at Ashley’s furniture!

Exceptional customer service!! Salesman was knowledgeable, patient and extremely helpful while we make our selections. Also presented us with several purchasing options and promotions. We will recommend our friends and families to experience the service that was provided to us. We will definitely be making more purchases in the near future.

Jaime and teddie were extremely helpful with the whole process of purchasing and giving me knowledge for my first purchase on furniture , totally recommend them both!

I love the way I did my purchase Customer Service very highly recommended

Great job guys and great service 😎😎😎😎

Joel was so helpful and knowledgeable. We cannot wait for delivery. Thanks to Ashley Furniture and Joel!!

Great service and prices

Great selection & service!

Great staff and excellent selection of furniture. They really helped get the pieces I wanted at a great price and made the process easy.

(Translated by Google) Everything was great, the workers were very friendly. (Original) Todo super bien las trabajadoras bien amables

I love shopping at Ashleys Furniture. I always find what I am looking for and the staff helpful. They give you space and time to think through what you are looking for. They don't pressure you into coming out with something.

Well, I really appreciate it that the customer service had enough patience with me because I chose the chairs that else they were adjusted to my budget. Thank you in advance for the amazing customer service assistance.

Margarita was very helpful and extremely patient while helping us. Thank you so much for all your help and dedication to your job! 😊

I saved about $1900 on furniture here. Don't go anywhere else to buy furniture just go to Ashley's. They do real discounts and work out real deals, my boy Teddie is the man! Thank you Teddie!

Great customer service. I want to thank Teddie for helping us get our new table for our home. He explained everything so well and worked with us the whole way through.

Customer service is excellent. Sales Rep vry helpful, attentive, knowledgeable of the products, thorough, & answered all questions. Highly recommend to visit Ashley's for your future needs. They have great prices, and they price match the online price. They're there to make your purchase as smooth as possible.

THERES A MANAGER THERE THAT IS MORE THAN WILLING TO LIE TO YOU TO GET YOU TO SIGN "A LEGAL BINDING DOCUMENT". CAREFUL WITH THIS ESTABLISHMENT, THE WORKERS ARE DESPERATE AND THE MANAGEMENT IS INCOMPETENT AT BEST.

Great experience! We had a very helpful associate who gave us the best deal possible, her name is Jenny! Highly recommend!

The young lady that helped us was very positive and informative and had good customer service.

Sofia was amazing help! She did state she was new but despite all of that she was able to help me and my husband with finding our dining table and couch for our new home. She was super patient and took the time to show us a lot of the show room.

Very friendly service, great at answering any kind of question and very explanatory and great variety of home appliances selection

Margarita and Jenny were exceptionally knowledgeable, welcoming, and patient while applying absolutely zero pressure to purchase anything. The showroom is always impressive, clean, and very well thought out to allow you to "feel" what the comfort of the living rooms may feel like in your own living room. I very much enjoy visiting this store for my furniture needs!

Service and customer service was great. Mindful, professional and knowledgeable. Will definitely go back and purchase.

Staff was very help full and great selection of furniture and sofa.

Great prices great savings,

I visited ASHLEY homestore this afternoon and found the furniture I was looking for. I would like to thank Mr Marcos Mascorro for showing me ASHLEY furniture throughout the inside of the store and to help my find what I was looking for. During my visit, I found Mr Marcos very professional and very knowledgeable. Would also Like to thank Ms Gloria Torres for showing us the mattress and to explain the benefits of the product. J Mike Mendoza Reg. Writer

Stay away from this furniture store if possible. Sales people lie about discounts and special deals to get you to buy with them. They are incompetent when making the order and if you go back to solve an issue it DOES NOT get solved until you go back for a second time… or call directly at the Ashley customer support. Check prices twice as merchandise it’s cheaper online than at the store… Very disappointed with their service and will submit this review also to the BBB.

Great customer service and attitude from the employee. Awesome experience and store experience of showcasing was great.

Teddy was great in helping us select our furniture. He was accommodating, without being pushy and patient.

(Translated by Google) My experience today at Ashley was fantastic. Gilma Torres was our helper today, her time and kindness filled all our aspects... a super kind and patient person helped us with our purchases... without a doubt I will return in a few months and I will look for her again, thank you❤️ (Original) Mi experiencia hoy en Ashley fue fantastica. Gilma Torres fue nuestra ayudante hoy, su tiempo y su amabilidad lleno todas nuestras aspectativas... nos ayudo con nuestras compras una persona super amable y paciente.. sin duda alguna regrasere en unos meses y la buscare a ella otraves gracias❤️

(Translated by Google) Excellent (Original) Excelente

Margarita V. was very helpful and knowledgeable about the products we inquired about. It was a fast and great experience.

We had a great experience shopping for a new kitchen table set! Teddie was professional, courteous and transparent on pricing! Will be buying again in the future! Thanks!

The experience at the store was great, the DELIVERY IS HORRIBLE! I RATE A 0, I told myself to never go back to Ashley Furniture, because it had happened to me in the past, but I went ahead and gave them another chance because I like their furniture. So I received a message saying to confirm a delivery date & so I did, I got rid of my bed the night before mind to tell you I have a newborn, still going through postpartum. Just to find out my furniture is not being delivered on their part, once again on the same boat. Will be sleeping on the floor for a week, Never going back!!

Jenny was great! Enjoyed her expertise!

I called looking for a bed frame. It was held for me in the front counter I was in and out in no time. Great professional and friendly service. 👏

Amanda and Teddie, very friendly and helpful. Definitely will go back.

Very knowledgeable salesperson. Good selection. Easy purchase.

I had a very positive experience. Ms. Jenny Aradillas was extremely helpful, patient, and really listened to what I wanted and needed. She definitely went the extra mile in customer service!

Great service, definitely recommend.

Guided me to the area of furniture I was in need of purchasing. Hassle free purchase.

Great customer service! The sales team was very helpful and patient. Would definitely shop here again.

Great service

Excellent customer service

Teddie was very well knowledgeable and was able to explain to us the differences in mattress quality with detail. Great customer service over all!!

(Translated by Google) They treated me very well and helped me find what I was looking for. They were aware of everything and were very friendly. (Original) Me trataron muy bien y me ayudaron a encontrar lo que buscaba.Estuvieron al tanto de todo son muy amables .

Margarita was the best! Knew her product and presented it well

Previously had a bad experience had not gone back in years...decided to give them another try and they definitely changed my mind. Great experience and service... Kuddos to Teddie awesome and attentive!

Shopping for furniture has always been a bit overwhelming but we were so happy we went to Ashley's furniture the staff was completely helpful and so nice, I love that we got to explore on our own but when we had a question they were ready to answer any concerns we had. Teddie helped us get the best price for our table and made sure we felt like we made the right decision.

Our experience with Ashley’s has always been great ..Our sales contact has been Margarita V for the past 3 years .. She is very knowledgeable.. and always answers all our questions and helps us find exactly what we are looking for ..

Margarita was awesome!

Friendly , professional, and very knowledgeable.

Horrible delivery service canceled my delivery and didn’t even reschedule had to call 3x and still not able to have it delivered the day they agreed on very frustrating. Sorry last time purchasing from there.

Very knowledgeable and helpful

It was fast and hassle free the way i like to shop.

Buying the insurance and trying to redeem after 5 years or 180 days if not use, they tend to forget to help you out and make it easy for you. I’m still waiting for a response. Top it off disregard….disappointed. Waiting on Store Manager Claudia to give me a call since January and is now November.

(Translated by Google) Excellent service from one of your Ashley collaborators, Ms. Gilma, excellent service and attention!! I would come back to buy with her again!!! (Original) Excelente servicio de parte de una de sus colaboradoras de Ashley srita.Gilma excelente servicio y atencion !! Volveria a regresar a comprar con ella !!!

(Translated by Google) Very friendly and gave me all the help possible (Original) Muy amables y me dieron toda la ayuda posible

Decent furniture at a decent price. . Prices seem to be fluid. Be ready to negotiate. Sales people re good.

Everything was great

Great customer service and have pretty furniture!

Teddie did a great job. We enjoyed the customer service. We had a great experience Diaz family

Staff very friendly and knowledgeable. Got us in to the correct product for us.

Claudia was very helpful, friendly, and was very knowledgeable of the merchandise she is selling. She gave us good prices on the products we bought at Ashley’s Furniture. She knows how to take good care of customers. I want to thank Claudia for her attention, we even bought more furniture than what we were looking for.

Margarita was great!

Had to go back and redo this score - we made a purchase and were told that we had a early payout option with no interest if paid within 90 days and no disclosure of any additional amounts. We get the lease agreement and it is not what was discussed in store. Acima customer service is horrendous. While we had a good experience in store finding what we needed it has completely gone down the drain with this surprise a month later. Will be the last time we purchase furniture there.

Great customer service and great experience! It was great working with Teddy and Annalise!

(Translated by Google) Many thanks to Mr. Jaime Alvarez for his attention. DLB (Original) Muchas gracias al Mr. Jaime Alvarez por sus atenciones. DLB

When we went to Ashley’s in Brownsville the customer service was great. We were greeted by Teddie P. and he helped us look at some of the furniture we were considering, that we then purchased.

We had a great experience shopping at Ashley’s furniture in Brownsville. Jenny was excellent in her service and acknowledge of the products. We were able to take advantage of the red dot cell they had during the month of January I highly recommended for all your furniture needs.

Amanda was super helpful

Margarita Vento did a great job with showing us what we needed, she took care of everything we needed the best quality for our money. Mrs A Blanco

Great customer service. Excellent job for Javier Salesman Brownsville. He advised on purchasing new mattress set when I finish paying my dinner table.

I bought a livingroom…they said it will took 2 weeks or less…today its 2 weeks and they sill dont deliver nothing…

Very nice lady helped me.

Great customer service!!!

(Translated by Google) Good services (Original) Buenos services

Was truly an awesome experience, from the salesman the the men who handled the delivery. I couldn't have had a better experience.

Fast , melessia was very helpful. Will be back for more furniture.

Our sales rep was awesome. Didn't feel pressured to purchase anything, although we did. We purchased several items, and were extremely happy with the prices. We will certainly be back when we are ready to buy again.

I had a nice salesman and he was very helpful 👍🏼

It was okay but not stellar

Great service

Fast friendly service

Anahi was extremely attentive, not pushy, easy to work with. Very good customer service

I had a great customer service experience, no pressure to make my purchase

(Translated by Google) I liked how they treated me and I liked my article, it's fabulous (Original) Me gustó como me atendieron y me gustó mi artículo está fabuloso

Marcos mascorro was so quick to help us out the minute we walked in and was so pleasant, we really enjoyed his patience and most of all his expertise. Got us what we exactly needed. Came back today and looked for him since we needed another item, again he didn't disappoint us again the same professional and again so quick and eager to help us out Marcos. We will be back next week.

Jaime was really helpful! He assisted us with any questions that we had and we really appreciate the work!

Sales associate was very kind.

Excellent !

The customer service was great! Very friendly.

Excellent attention from our sales person Anahi. She was very patient, helped us find exactly what we wanted. She told us about offers that were available to us, and found us the best deal. We will definitely come back for our future purchases with Anahi!

Claudia was super patient with me on picking my furniture for our new home. She moved items around to see if they matched and went above any other sales person at all the other stores we went to before ending up at Ashley's furniture. We purchased, living room, dinning room and huge entertainment center. Will definitely go back for the 3 bedroom suites we need. The Ortega's

Went to the store looking for a dinning table and salesperson Anahí was the sales rep ,she was very helpful and went above and beyond in helping me out , I didn’t purchase the item but when I am ready I will definitely go back and look for Anahí, thank u Ashley for a great sales rep and always willing to take care of customers

(Translated by Google) Excellent attention from Ms. Anahi, very patient and with good offers, next week we will return for more, but let her take care of us ☺️ (Original) Una excelente atención por parte de la Srita. Anahi, muy paciente y con buenas ofertas, la próxima semana regresaremos por mas, pero que nos atienda ella ☺️

Thank you Anahi for the best service.

Sales representative was very helpful and well manner.

Our sales person was very eager to sell us furniture, but delivery of furniture they are not so good at. Dec 1 was our delivery and still nothing, cancelled the order, but they didn't process the request, they forgot, so now I have to wait another 10 days for refund. I reccomend shopping around, other places sell the same Ashley brand

Will not buy here again.

Beautiful Personal very professional nice experience 👍

Decent furniture but horrible customer service and delivery experience. They didn’t put our loveseat together properly. Currently on day 3 of texts and phone calls only to be told we have to wait until FEBRUARY to have it fixed. Unacceptable, especially since it was their fault and it’s Christmas weekend and we can’t use our brand new furniture. Get it together people.

Horribly damaged cheap furniture and even worse texting bot scheduled delivery then didn't show up after wasting our air fare to be there for delivery to find out redelivery wasn't happening as confirmed!

Great service and very helpful!

I was assisted by Fernando at Ashley Furniture in Brownsville. He was very professional, insightful, and kind. It was a great experience from the minute he met us at the door to the minute we left. Great service and furniture. Will be back for all my furniture needs.

Great customer service!

Great help with personal no issues to attend me . Thank you

Our livingroom furniture is beautiful! The delivery was as promised bright and early. The guys were professional and efficient. They knew what they were doing and the delivery of the goods was done in a very timely manner. Thank you so much. 💓 we are delighted!

The delivery man were polite, Efficient, Punctual, and friendly.

Great service and easy to work with

MEET SALES PERSON FERNANDO, VERY DOWN TO EARTH RIGHT FROM THE START, I FELT VERY COMFORTABLE AND AT EASE WORKING WITH FERNANDO, HE KNOW HIS PRODUCT, I TOLD HIM WHAT I WAS LOOKING FOR AND HE SHOWED ME AROUND THE STORE, FOUND WHAT I WAS LOOKING FOR, AND COMPLETED MY TRANSACTION, I WOULD RECOMMEND FERNANDO AND THE STORE TO ALL MY FAMILY AND FRIENDS, I WOULD RATE THE STORE AT 5 STARS.

Had a great experience buying our bed here. Salesman was great and helpful. Would buy from them again without a doubt.

Margaret was amazing would recommend her to anyone Thank you Maggie

Loved the show experience! Great team!

Honestly it was an awesome experience, Joel helped me and he Honestly answered all my questions and help me get the best bedroom set for my daughter and myself at an awesome price.

Very prompt, very nice, excellent customer service!!

I don’t know who’s rating this the best furniture store because it’s literally the worst one 😂 we’ve been waiting a whole month for our furniture to come. They keep giving us delivery dates but then never deliver lol? They send mail faster than they deliver the furniture. I better get my money back. And to the lady giving attitude through the phone and saying we don’t have to come in to cancel that she can just write a note maybe this isn’t the job for you because 🤷‍♀️

Horrible customer service, no manager on site, no corporate number available. Sales people leave out key point after splitting order up about delivery and assembly. Apparently nothing can be done calling customer service number, then refer you to the store which can’t do anything either.

Awesome sale service!! Found what we needed and had no obstacles obtaining them!

The delivery was not acceptable. Nobody made sure the merchandise being delivered was complete. Totally unsatisfactory. When calling The store in Brownsville to have the matter rectified, the staff refused to help. They put the call on hold for over 15 minutes and no store manager made an effort to correct the problem. WILL NOT SHOP AT ASHLEY'S AGAIN.

I had the most stressful experience at the this store! I received the wrong color chairs which was an error on the stores side. They asked me to call customer care to resolve issue so I did. Customer care informed me that management would have to note it was a sales error in order for the exchange to happen. I informed the sales rep of this and she said management had to review it. I called customer care again and they tried contacting management which was impossible for them as well as for myself. I called the sales rep because no one had the curtesy to let me know what the status was. And she did not even answer or respond when I called her again to see what was happening. Customer care advised me to go in person to speak to the manager. I had to go in person and manager analisa Flores flat out said no I was not going to be able to get the color I ordered. She sent another manager named Claudia who was absolutely horrible! She did not even bother to look into it to see how and why this happened as a manager should. She just said no we can’t do it and was extremely unprofessional. I called customer care back while at the store since management and sales rep refused to resolve an issue they created. Finally after the customer care rep that I had to call spoke with the sales rep told her it was a store error for ordering an item that was not available anymore. She said the rep needed to tell the manager this was not the customer’s fault which I already had told them. So after 3 days and half my Saturday at the store it got resolved thanks to customer care! It got resolved because as customer care stated to the sales rep this was a sales error and the stores error not mine! This was a simple issue that could have simply been resolved. As a manager she should have because it could have Eliminated losing a customer and making the customer go through this. The managers Claudia and Flores did not even apologize or acknowledge the error and her putting me through this! Absolutely worst experience I have ever had doing business with anyone. Even the customer care reps were shocked with how unprofessional this store manager was and the sales rep for not helping correct this issue. I wish I could leave a good review but I will warn anyone who does business with this store. I would not recommend and will never do business here again. So disappointed!

the absolute worst experienc! management is horrible! I had the most stressful experience at the this store! I received the wrong color chairs which was an error on the stores side. They asked me to call customer care to resolve issue so I did. Customer care informed me that management would have to note it was a sales error in order for the exchange to happen. I informed the sales rep of this and she said management had to review it. I called customer care again and they tried contacting management which was impossible for them as well as for myself. I called the sales rep because no one had the curtesy to let me know what the status was. And she did not even answer or respond when I called her again to see what was happening. Customer care advised me to go in person to speak to the manager. I had to go in person and manager analisa Flores flat out said no I was not going to be able to get the color I ordered. She sent another manager named Claudia who was absolutely horrible! She did not even bother to look into it to see how and why this happened as a manager should. She just said no we can't do it and was extremely unprofessional. I called customer care back while at the store since management and sales rep refused to resolve an issue they created. Finally after the customer care rep that I had to call spoke with the sales rep told her it was a store error for ordering an item that was not available anymore. She said the rep needed to tell the manager this was not the customer's fault which I already had told them. So after 3 days and half my Saturday at the store it got resolved thanks to customer care! It got resolved because as customer care stated to the sales rep this was a sales error and the stores error not mine! This was a simple issue that could have simply been resolved. As a manager she should have because it could have Eliminated losing a customer and making the customer go through this. The managers Claudia and Flores did not even apologize or acknowledge the error and her putting me through this! Absolutely worst experience I have ever had doing business with anyone. Even the customer care reps were shocked with how unprofessional this store manager was and the sales rep for not helping correct this issue. I wish I could leave a good review but I will warn anyone who does business with this store. I would not recommend and will never do business here again. So disappointed!

Horrible service the manager refused to fix the issue they caused making me have to contact someone above her to fix the problem, never coming here again the managers name is Annalisa Flores they should get rid of her! As someone that’s a manager she has 0 skills for the position she did not bother trying to fix anything.

Thank you mates!!! Your employees where great and “amables”!!! I appreciate doing business with you guys!!!

Great service

(Translated by Google) Ashley's staff is very attentive and trained, Melissa and her Manager helped me personally, they always provided me with information and were very attentive, I highly recommend the store, their delivery was also very early and helpful. I am very happy to buy the furniture again to decorate my house 🏠 Thank you so much! (Original) El personal de Ashley es muy atento y capacitado en lo personal me atendieron Melissa y su Manager, siempre me proporcionaron la información y muy atentos, recomiendo altamente a la tienda, su entrega igualmente muy temprana hora y serviciales. Muy agusto volvería a comprar los muebles para la decoración de mi casa 🏠 Muchas gracias!

Could not agree with Sales woman. She said that they didn't have the item in stock until April of 2024, so I went to the Ashley's in McAllen and my delivery date is for December 2023. Would not recommend.

Great sales rep - easy to work with and had great follow through!

Good service. Very helpful people

Jaime was great with us, very personable and gave us great service with a very short delivery timeline - we were extremely pleased.

It was a good experience I found what I need it and had a great customer service

We were met at the door by Claudia. She showed us all the dining room sets that met our criteria. She was very nice and helpful. Very pleasant to work with. Not too much sales pressure and there were many options to choose from. I look forward to receiving our set and also to working with Claudia to find a master bedroom set in the near future.

Easy in and out..

Joel was very helpful. I was buying on line and he was very knowledgeable about the products.

(Translated by Google) Very happy with my purchase and with the service that Anahi gave me (Original) Muy contenta con mi compra y con el servicio que me dio Anahi

Claudia, the sales coordinator, was amazing! She truly made the buying experience excellent! More than satisfied with my purchase.

Went to Ashley to look for a loveseat to fit in our camper and was greeted warmly and shown what they had. We found one we liked and it was ordered and delivered in just over a week:) very happy!!

(Translated by Google) It took almost a month for them to deliver my things, it was a bad experience (Original) Tardaron casi un mes para que me entregaran las cosas fue una mala experiencia

Great customer service

BAIT & SWITCH! Will never shop Ashley again. Worked a deal with sales person and manager on a large sectional, with free delivery and set up included. Delivery was delayed 3 days, then showed up with incomplete order. Delivery crew would not set up or unpack furniture, saying sales had it listed as a "Door step delivery". Don't trust Ashley!

Check the online prices for this store. The in-store prices are marked up tremendously (pics for reference). Also they lie about the minimum requirement to qualify for the 0 interests offers. They try to get you to buy double the actual amount needed to qualify. You can call the lenders they use like synchrony and find out the actual offers.

This is for Damaris Isacheta, she help me with the things I was looking for my room. And she was great 👍🏼.!

Friendly sales person Margarita Vento took her time to explain everything.

(Translated by Google) Good service, friendly treatment and on-time delivery (Original) Buen servicio, trato amable y entregas a tiempo

Good selection and good service.

Great customer services!!

This will be our third purchase all because of the prices but more importantly the sales staff (Margarita)

Very good customer service! And not a long process to purchase!

My shopping experience was simply wonderful. My sales professional Gilma Torres was extremely knowledgeable and I felt so relaxed while deciding on my purchases. No pressure at all. I’m a happy camper that’s for sure! I will certainly spread the word about my great shopping experience at Ashley Home Store . Thank you . . .

They were really nice and friendly assisted us quickly we found what we needed in stock no waiting....

Hands down the Best! I truly admire the passionate ambience with the sales and customer service assistance. Ms. De la Rosa was awesome with her assistance and specialty as she enhanced for me to take my time selecting the pieces for my new home!

Damaris did a great job. She was attentive and helped us get what we were looking for.

Knowledgeable salesman.

I informed Ashley’s about a problem with the right chaise armrest during delivery and the tech scheduled for November 15 but the tech was sent to Austin and not Los Fresnos so this was a big disappointment therefore we are not completely satisfied with follow up with delivery I am requesting credit for delivery

The managers are rude and talk bad about every client that walks in and they sell everything over price they make people pay way more just for them to make more money don’t buy from them just go in the store and walk in and out as many times cause it affects their numbers just a tip :)!

Great service!

Great atmosphere... Willing to do whatever to take care of the customer!

CUSTOMER SERVICE IS NONEXISTENT / THEY DO NOT FOLLOW THROUGH / AND PRODUCT IS AWFUL ... We purchased a mattress a few weeks ago from this location. The manager assured us that the mattress would be delivered on a day we agreed upon - the day before the agreed upon delivery day we get a call stating delivery was never scheduled and we needed to schedule it. After unsuccessfully trying to contact the store manager, who originally assured the delivery date, we then tried contacting the sales associate - she finally responded stating she was not at work but would get back to us as soon as possible to resolve the issue. She never got back to us despite several more attempts to contact her. Needless to say their customer service is horrible and the mattress itself is awful, it feels nothing like what we tested out in the store and we were never informed that you can not return a mattress unless it is damaged on delivery. ** After almost 2 months of trying to break in this mattress it just keeps getting worse and we ended up giving it away because it is awful. Don't waste your money here.

Had a great experience at Ashley’s. Salesman Joel Rodriguez was very helpful, knowledgeable and helped me find everything I needed. Great & prompt customer service. I will definitely go back soon.

The customer service was great.

Service was amazing the manager Margarita was amazing she helped me explain very well experience was awesome

After visiting three stores before going to Ashley’s in Brownsville, the plan was to see a couple more, compare deals, rank what bed set we liked best, and decide where to shop. Well, the sales lady and managers called it when they said Ashleys was the last store we would visit because we would be making our purchase with them. We got friendly and overall superb customer service and ended up with a bedroom set much nicer than any we had seen plus another bed set and mattresses. Thank you, Ashleys in Brownsville for the amazing customer experience.

Our experience was very good and pleasant. Melissa was very helpful and knowledgeable regarding the item we were looking into.

Great service. Applied discounts I didn’t know about.

Horrible @!! Horrible!!!!! Horrible!!!! Customer service as well as delivery service!!! Distribution Center IS TRASH!!!!!!! THEY APPARENTLY FORGET TO LOAD THEIR TRUCKS WITH OUR PRODUCTS

Very good and nice people

Very helpful and made everything so easy

An awesome place to do business !!! Very friendly and helpful staff

Our salesperson Damaris was extremely polite, knowledgeable and helpful. We were very pleased with her service!

My son and I went to the Ashley store in Brownsville texas the store was well represented and our sales person approached us and after awhile we ended up purchasing a leather recliner our sales person was Anahi excellent sales person and the next day we went back with Anahi and purchased a very nice sectional. The store manager is also excellent

Don’t waist your time buying anything from here!!!! It’s expensive for the cheap quality they’re selling. My mom bought a sofa on June and two weeks after when my cousin sat down it broke. We called the store to see if they could send an operator to look fix or take a look at it but no one showed up. We called customer service, we had to go on a dispute and we lost bc they said it does not cover quality. Almost 3 months and nothing, don’t buy anything from here!!!

Service was good but delivery took months (they did tell me it would beforehand). They said you get a $250 visa gift card to use on future payments or purchases but that was false, zero communication after.

Very good service. The associate was knowledgeable and helpful.

Everything went nicely .

Thank you The Ricky’s for great services So professional and respectful attitude.

Fist of all I was ask for my information and phone number I gave it, than a secondary number. Then I the secondary number was receiving all my information about I had bought and my delivery times and I was not receiving any information. Bad administration on the Ashley Funiture store in Brownsville Texas….. Bad delivery service!!!…What I order was a fail they just drop me off part of my furniture. First I was told it was out of stock when in the store they said it was on stock.Then I was told that I didn’t received my furniture because it was not loaded in the truck. I even ask so who’s lying then. I went to the store I asked I wanted to talk to a manager they don’t have managers. Bad service in Ashley Furniture Store!!!

Awesome sales representative, very good quality, and great variety. Very pleased with all my furniture

Good customer service

ANAHI, the sales attendant was cordial, respectful and serviceable. She and Claudia, the Room Manager, worked together to help us with the best offer. Kudos to them. Thank you

Great customer service

Salesperson Anahi DelaRosa was outstanding. She listened to our needs and found the perfect furniture for us. She was also thorough in her explanation of the warranty and purchasing process. This was our first purchase with Ashley Furniture and now looking forward to the next time.

The Lady Margarita was great! Thank you so much for all your help and for giving us the space to sit and discuss our decisions.

5 Star until now , hopefully the delivery day is the same as the purchase day

Ur store staff in Brownsville are cool but ur main office staff is Soo understaffed professional it should be in file due to ur being recorded I think that employee needs to be replaced due to he couldn't hear or ? But I had to repeat myself about 10 times till I finally told him to get someone else to help me then he throws a fit and starts yelling at me then he tells me to call again so someone else can help because he wasn't going to help me if he was my employee I would have fired him right on the spot no questions ask but other than that like I said in Brownsvilles office Mrs Damaris was awesome and the young man that was there I believe he was the manager kool personal??

I had an amazing experience at Ashley furniture in Brownsville. I picked the furniture and they got me approved! Really great customer service and explanation of my insurance/protection. What a plus. Thank you Ashley Furniture Brownsville store.

Very satisfied it's my first time to visit the store and I was amazed cause the design that I like for the furniture I found at Ashley and I got my purchase by the very helping Sleep Expert to be mention Mr Joel Rodriguez thank you sir for the best customer service...God Bless...

My mom, Reyna, went in to look for a living room set & she received great customer service from Christian.

Amanda did a great job! Getting my credit processed quickly, having all furniture ready for pickup! Friendly and courteous! Was able to enjoy my patio furniture that same evening! Thank you!

(Translated by Google) Very good experience and good attention. (Original) Muy buena experiencia y buena atención.

Joel Rodriguez, the best salesman

Melissa was very professional and pleasant to work with. Thank you

Very professional and efficient

Excellent Customer Service from Jaime. He was very knowledgable about the products, and extremely hospitable .

Great personality, forthcoming on pricing, and gave us enough free time to discuss

Very good service and got a good deal for paying in full. Christean was very helpful and wanted to make sure I got what i was looking for. Highly recommend!

Chris was an excellent sales person with great customer service!

Greeted as we walked in by a very nice young man who ushered us to the furniture we were looking for. He measured, checked inventory, helped us figure out the functions of the recliners we wanted and wrapped up the sale with low-key tactics. He made sure the monetary side of the transaction was correct and duly signed. Couldn’t have asked for a smoother shopping trip, successful too.

Great service!

Ms. Perez was very helpful and not pushy at all. She was very attentive while also letting my wife and I take our time and not trying to pressure us to sign the contract right then. This is the type salesperson that will eventually get my sale! Custom SERVICE should always be first in my book and I will come back to deal with her not the others that were giving her a hard time for not closing on the living room or bed

Great experience at Ashley Great staff very friendly

Worst service ever. I've had the worst experience ever. I bought my bedroom set at Ashley's it's taken approximately 3 months to get my merchandise. At the time of receiving my merchandise they brought me the wrong one and broken as well. They left and said they could do anything about it. Today 3 weeks later they brought me the correct one and still wasn't complete. I decided I don't want anything anymore and they said I couldn't return it because I received it and I said No i haven't because it's not the correct furniture I brought. Worst company ever.

Really helpful and patient

Great experience! Our sales attendant, Margarita was very patient. She showed us different furniture, explained everything with detail and helped us get a good price! Definitely recommend!

very concerned with the customers experience and making sure they get what they want. willing to work with you to find the best fit for your price range and patient. definitely recommend ashley furniture

Was very disappointed with Services, management and the delivery services. I had to wait 4 weeks to get a delivery, ounce i got a delivery they went to my office and because they were off on the address, but yet they made contact with my office and were on site , my personel showed them paperwork that it was the right place. Delivery driver was rood and left with my merchandise, i called to speak to management i guess she took a long lunch break because i never received a call from them still till now , i expressed my concern from someone from the store andsaid many would call back , a week and a half today i just got my merchandise wow , how they made wait... Definitely will not shop here , Lacks here i come ,

We ordered a table and chairs for our kitchen. They were scheduled to be delivered yesterday. When the driver got close, he called to say the table hadn’t been loaded. Now we have to wait 3 extra days for their mistake. This is not the first time they have messed up a delivery to us. Very disgusted. We waited the 3 days and again they showed up with no table and their drivers broke our screen door. Their customer service was terrible. We are done with them. Nothing like the Ashley we used to shop at.

I strongly encourage customers who seek new furniture to contact sales person, Anahi, she gave us time to look and seek her when we were ready to purchase and she demonstrated curiotsy and professionalism. She made you feel at home.

Jaime was a great help and very friendly. He had us approved for an Ashley account in a few mins. Can’t wait to get our new furniture.

Anahi was perfect! Not pushy but pleasant to work with, knowledgeable and patient. We went to a different store but came back to Ashley because of her kindness and the prices there

Excellent customer service . Everyone is friendly and willing to help

Excellent customer service!

Mr. Joel Rodriguez was very helpful and answered any questions I had. Very satisfied with my purchase. As for Mrs. C. Fuentes, ugly attitude with the employees, needs work on managing people and or people skills period.

Anahi is really nice and patient definitely would go back because of her

Great store

Great experience!

Very attentive and informative

Jaime our sales person was the best, showed us different items to match exactly for what we were looking for. Explained clearly all details. He's the best and I highly recommend him.

The service was amazing. The young lady that helped me was named Ashley. She greeted me, uncover what I was looking for, made recommend to many things that I was looking for and assisted me with establishing a line of credit. I end out walking out your store in Brownsville TX with a loveseat that reclines, heats up and massages you while you are in it. Thank you so very much

Super nice and excellent service 👌

Nice staff and good opportunities for new furniture.Thank you for everything. Julio Valdez

Gilma was a great helper.

(Translated by Google) Very good treatment that they give you to make you feel at home (Original) Muy buen trato que te dan para que te sientas como en casa

An absolute nightmare! Bought a $4000 living room sectional that was delivered in two parts. First part the delivery guys got dirty while bringing it inside. They tried to clean it with water and all they did was leave water marks. Was a real pain to set up an appointment for them to send a tech to clean them. Their distribution center is absolutely horrendous customer service. They release your calls when they don’t wanna deal with you, I spoke to 6-7 different reps in one day and not a one resolved my issue. Then the second part of my sectional was suppose to be delivered and I was waiting and waiting then suddenly I get a text that my furniture was not loaded in the truck so no delivery. Back to trying to speak to a rep again and more delays and waste of time. Today, they finally delivered the second half and I kindly asked the delivery guy to please be very careful handling the furniture because of what happened the last time and his response was “these couches always come stained.” They set them up, don’t even hook them up right and then I find one of the pieces punctured and both with stains. I payed a lot of money for a brand new sectional, I expect a brand new, undamaged, clean sectional to be delivered. Worst experience ever purchasing anything. I 100% do not recommend for anyone to buy furniture here.

Saleswoman Melissa was fantastic. Very patient with me and my wife’s decision making process. The manager on duty was not very patient with her employee, nor with us. Won’t mention her name and put her on blast but she made the 4th of July shopping experience really frustrating. Melissa gets 6/5 stars for her patience and service. Passive-aggressive night time manager with an attitude problem, 1 star. Hopefully the issue gets addressed.

Great customer service! They help us finding the right choice at great price.

(Translated by Google) Excellent service (Original) Excelente servicio

Great customer service

(Translated by Google) Terrible service, do not buy in the store, they serve you the best, but once you buy, they take the merchandise for you, they change dates and when it arrives, it arrives wrong because the person ordered it wrong. They do not answer the phones do not work. There is no manager to help you. (Original) Terrible servicio no compren en la tienda te atienden de lo mejor pero una ves que compras te dan largas la mercancia te cambian de fechas y cuando te llega llega mal porque la persona lo ordeno mal. No contestan los telefonos no sirven. No hay gerente que te ayude.

Amazing customer service

Great customer service and working with my price range

Great customer service wth Ashley , Gilma, and Margarita.

This store wells accepts the cash but at the time for delivery they keep extending the delivery every single week and every time we call they have “the system down” and they can’t check or track down the order until later the day or tomorrow and to call back and asked for supervisors and they wouldn’t transfer because their “busy”… I’m tired of waiting it looks more easy on filling a chargeback at this time… worst experience ever first time shopping here and obviously the LAST time too!!!!!

John was great.. !

Great customer service. Very attentive and informative on mattresses. We were able to purchase our mattress on the spot.

Amazing customer service received. Very good experience.

(Translated by Google) Excellent attention... (Original) Excelente atencion...

The sales lady was very helpful and very kind and knowledgeable. She was able to get us what we needed to fit our budget.

I spent several thousand dollars to furnish our new home. Delivery date was to be April 26th!! Without going into all the details, I am still waiting for my order to be completed!! It depends on who you talk to as to what story you get! Our salesman was polite and tried to be helpful! It seems either delivery never talks to the main store or someone has a habit of being very untrustworthy. I recommend that customers NEVER have to speak to someone in another country who does not care about YOUR customers!!!

(Translated by Google) Very good service, I love Ashley's furniture, we are buying a recliner, and I want to buy my bedroom there 🥰 (Original) Muy buena atención, me encantan los muebles de Ashley, vamos comprando un sillon reclinable, y quiero comprar mi recamara ahí 🥰

Purchased a king Sleigh bed head and footboard bed 3 months ago. As of today July 17, 2023, we have not received it. I have tried calling, phone goes to message all the time. I have left messages, no one has returned my calls. I have gone to the store (30 minute drive one way). I get told their system is down, will call me when they can get into system. No return phone call. I have sent email to sales rep who first helped us out, no response from him. This is really frustrating as we are having company visiting the 4th of July and have one bed!!! Ashley Store seems to not care at all!! Regret shopping here!!! Frances Garza and Pablo Garza

Went into Ashley Furniture in Brownsville,Tx looking for a dining room table set. We were approached by a salesperson and she introduced herself as Anahi Dela Rosa (Maricela). Showed us around the different sets and gave us some time to be alone and decide which set we were going g to pick. We decided and we called her over and she did our paperwork so fast and we will be picking up our merchandise tomorrow. Anahi “thank you” for your patience. For sure we will go back to buy more furniture.

Great customer service they made everything so easy I strongly recommend Ashley’s……

Are salesperson Claudia went above and beyond to help us out great customer service great knowledge

The salesperson Anahi was great. She left us alone to look around and would check back for questions and suggestions.

This is the worse furniture store I have ever dealt with. I was supposed to have a bed delivered today and just had the distribution center call me stating that I wasn’t able to have my bed delivered today cause the driver stated that the bed was completely damaged from the factory. I’m sure that the bed came in a box so how in the world was it supposed to be damaged unless he was the one that did it himself. Never again the worse experience ever

Nice service, and prices

(Translated by Google) Excellent treatment thanks to the two saleswomen who attended us and also for helping us with the price (Original) Excelente trato gracias a las dos vendedoras que nos atendieron y también por ayudarnos con el precio

Very cordial sales lady. Informed of product, knew what we were interested in. Worked to get us best price, appreciate her explaining details.

Very friendly

Everyone was great, and took the time to explain all availabilities and answer our questions about our purchases. Thank you!

(Translated by Google) We were attended by Mr. Adrián, with very good education, attention and kindness THANK YOU!!!! (Original) Nos atendió Mr. Adrián, con muy buena educación, atención y amabilidad GRACIAS!!!!

John Seiver, our salesman, was EXCEPTIONAL in touring us around the store..we were very satisfied with his expertise

Our sales lady had the perfect approach. Wasn't pushy, let us browse and talk amongst ourselves, then would magically appear when we had questions or needed additional information or to advise us about the ongoing sales. She made my sister and my experience pleasant and we purchased items. win-win! Thank you Margarita!

Manager service HORRIBLE !! Our furniture was checked and still no word even going on person they never have answers and when questioned why they never answer the phone she said and I quote ‘ I work 8 hours a day’ doing what though? Sitting down on a chair doing nothing? I understand you may other customers but everytime we go in store they never seem to answer our questions just seem to give us excuses and tend to be rude when all we want is what we paid for ! DO NOT BUY FROM ASHLEYS FURNITURE REALLY BAD QUALITY

Sales person was great, he explained everything clearly. He made sure my item was available

(Translated by Google) The truth is, I honestly had a bad experience with this furniture store, I do not recommend it to the public because I bought an armchair for my living room and my armchair was damaged and me and my wife filed a claim and they gave me a credit for the armchair but what did I have? They have to carry the same one but they don't have it, it's discontinued and they don't want to give me credit for something else and I lost my money (Original) La verdad sinceramente tuve una mala experiencia con esta muebleria ino la recomiendo al público por que yo conpre una sillones para mi sala y tuvo un daño my sillón y simos el reclamo yo y mi esposa y ellos me dieron un crédito por el sillon pero que tenia que llevar el mismo pero lla no lo tienen esta descontinuado y y nome quieren valer el crédito por otra cosa y perdí mi dinero

Ashley was great , very nice and very helpful. Thanks for helping me today.

I liked that we were initially left alone to browse around. And when we needed help, John, was able to answer whatever questions we had. What I liked is that if he didn't know the answer, he got one for us. Overall everything went great. Just a small observation i made on the (male) managers. Should be a little more sociable with clients. Maybe just ask how their sales person is doing and if everything is ok. Make us feel like we're the important ones there, not them.

I was very pleased with the service I obtained and my new purchase.

Good customer service, with excellent selection of dining furniture options. Quick access to financing. Would recommend to others.

the salesman, Joel, was very helpful and patient. He got us a very good price for our purchase and completed the transaction very efficiently.

Amazing experience!! The guy that helped us really made sure we got what we wanted and went above and beyond! Truly thankful!

(Translated by Google) Melissa Perez treated me very kindly and gave me the best prices, thank you very much!!! (Original) Melissa Perez me atendió muy amable y me dio los mejores precios muchas gracias!!!

We got there maybe 20 min before they closed...they gave us an application..ran our credit still took there time to show us a catalog and helped us alot to get what we wanted...they are such nice people..really recommend Ashley store...

Mr. Adrian Campos Jr. was an awesome worker, really liked his service! 10/10! :)

Very good service

Visited the store today and the associate was helpful and awesome!!!

$1,400 for a defective bed?? It’s such a shame because their actual furniture is so nice, and fairly good quality for the price. But this bed is completely unacceptable. The delivery guy told me it would “expand” the next day, since it “came rolled up.” Made sense to me at the moment, but it must’ve been sitting in some hot Texas warehouse, melting and/or warping, because once it “expanded”, after a good 12 hours—it expanded only in the middle. The head and foot of the bed remain flat. It’s unusable, unless I want to sleep with my spine arched and my neck strained all night. Have tried contacting the store locally in Pharr, but they’re not being helpful. They sure took the money for the bed though.

Excellent service love all products found exactly what I wanted sales representative was fabulous

Joel was extremely helpful and knowledgeable of the items we were looking for. I’m very happy with my purchase and the overall quality of service we received.

I felt everything went smooth using Acima with my mattress purchase having no credit I was able to get an 800 loan, and was able to finance a new mattress, my wife was very happy and boy does it make a difference in my back when you have a new mattress, I'm definitely coming back as soon as I'm done paying this one off to see what other goodies I can get.

I'm still waiting on furniture to be delivered since almost a month and a half!

Great Customer Service. She took the time and allowed me to choose with no pressure. Went out of her way to help me with my selection.

Andrea Diaz was so sweet and helpful

Great customer service. John was very helpful and attentive

Purchased a $3000 bedroom set & got cheap quality furniture made of pressed wood that feels like cardboard holstered in wallpaper. Shipping & deliver took forever only for a $500 piece to arrive broken on the backside & scuffed at the stands. I purchased a protection plan that is completely useless. Clearly the delivery team tried to carry the cheap wood with a dolly but snapped it in half so decided to drag it up my concrete driveway instead. Rather than disclosing the damages they hid the broken piece by placing the damages against the wall. I went to the store only for the lady to tell me it was no longer their problem & contact the customer service number instead. I called customer service & they said they'd contact me in 3 days but they never did. Yet 3 days after delivery is what they give to make returns. Now I'm stuck with broken furniture made of fake wood that is no where near being worth $3,000. Save your money & don't purchase anything from this store because not even the protection plan they upsell you is real.

As always, professional. Polite. Friendly customer service. Ive used Ashley's in Fort Worth, now here. 2 LR suites, dining table and hutch, lamps, etc. over 9 years. One LR suite still good. Quality furniture

DO NOT BUY from Ashley, they do not make good on warranty. In addition, sales reps fail to mention at the time of signing contract is that you have so many hours to call in a complaint for an exchange or refund.

Awesome customer service by Anahí!

Ashley was so helpful! Already gone twice with her. And will continue going!

Compré un mueble desde noviembre y ya últimos de marzo, fui a la mueblería, hablé a servicio a cliente y estamos últimos de marzo y aún no me arreglan nada! .. pésimo servicio!! .. eso si, los pagos siguen..

Great service very welcoming

Both margarita and the lady in the front office were extremely galófila and friendly.

Had an awesome experience, thanks to Gilma for making our purchase go smoothly, such a nice person. Would definitely recommend Ashley Home Store in Brownsville, Texas for anyone looking to buy furniture and look for Gilma Torres, she’ll make your shopping experience a pleasant one!

Customer service was exceptional! She was insightful, patient and very sweet.

Had the best experience, 3 time customer,Anahi was real helpful

(Translated by Google) they never answer alv (Original) Nunca contestan alv

(Translated by Google) Excellent service, they answered all our questions. (Original) Excelente servicio contestaron todas nuestras dudas

Ashley R. was very helpful. She listened to our needs, found us a sofa that fit everything we wanted and helped us get a great price! We had an easy pick up and loading experience also. Thank you!

Great selection on items that we were looking for. Our salesman was patient with us & knowledgeable

Excellent service, beautiful furniture, great people.

Staff courteous. Though whomever inputs information into system i.e. for delivery purposes needs to be careful and review for mistakes. One such mistake delayed my delivery.

The worst customer service . Do not purchase from here. I ordered sofas from this store and each week past our delivery date our order kept getting delayed a week and then another week. I do not recommend .

We had a great salesman. He didn’t pressure us but knew the merchandise.

Beware of the no return policy here. Ashley has a 30 day return policy everywhere else, but this store does not honor that policy.

Good costumer service

Anahi was great!! Great hello

Very professional and had everything we wanted.

DO NOT SHOP HERE! This review is regarding the sales and customer service departments. The entire process with these people has been absolutely horrible. Getting any kind of assistance regarding needed changes to your order is non-existent. You are shuffled between customer service and the sales department and in the end no one can help you. Shame on the sales department for taking advantage of the elderly and adding on a protection plan that was just not explained to my parents. Also according to the website the protection plan can be canceled at anytime with a pro-rated amount charged yet I was told that cancellation after delivery is just not possible. Liars! I will report them to the BBB. 3/23/23 I have tried to reach out and have yet to receive a response. Is there a way to get assistance? Calling the store or chatting online has been unsuccessful.

(Translated by Google) Joel Rodriguez your customer service was very very good (Original) Joel Rodriguez su atención al cliente fue muy muy bueno

Well we went in today to look at what we were planning on getting in July.. But we were greeted by Joel he helped us. We forgot about July & Bought it Today We appreciate everything thing & making our Decision a better one with Joels help Thank Ashley Furniture for the Beautiful Sectional & Our Beautiful Dining Table they are absolutely Wonderful & the Morenos are going to enjoy them for a long time :: Raul & Brenda Moreno

I wish I could rate this store CERO stars. I don’t know how it can still be on business having such a terrible customer service!!!! They only care about making sales and say they are not responsible for anything!! Even if you receive the wrong furniture or if if it’s broken!!! You don’t get what you pay for!!! They keep saying they’re in their way and make you wait all day and they never arrive!!! We’ve been waiting for MONTHS to receive the correct furniture and still nothing!! But they are charging monthly payments!!! They don’t want to cancel the order, won’t give down payments back, won’t deliver anything, won’t take responsibilities in any form!!! A TOTAL SCAM!!!! 100% FRAUD!!! Furniture was for a special needs person!!!!!!! WORST STORE IN THE USA!

I was in the store looking for a living room set. I was approached by a salesperson and her name was Amanda Diaz. Amanda was very friendly and professional. She was extremely helpful and patient as we searched inventory. After looking at all the options I told her I would return the next day with my wife so she can pick out what she liked. Amanda asked me to wait and a short time later a female approached me and said she was a manager. She proceeded to give me her sales pitch. She made it very clear that if I didn’t take her offer there would be no more negotiation if I returned. The manager was extremely aggressive and pushy. I told her that my wife needed to be part of the decision on picking out the items. She then stated something like, oh it’s because she makes the money. As insulting as that remark was, I left with plans to return only because of Amanda. Upon returning the next day with my wife, we made contact with Amanda. Again, Amanda was fantastic. She wasted no time in helping us pick out what we wanted. The process went smoothly and she even worked out a good discount. So much for the managers no more discount policy if I walk out the door. Amanda then walked us over to the cashier. The cashier was a light complected woman with short brown hair who never identified herself. We handed her the cash for the living room set. Amanda was there throughout the whole process. The cashier then approached us and asked us if we had two other hundred dollar bills. I told her that we did not. She informed us that the machine that they put the cash in would not take the two bills. I assume it is a safe like the ones convenient stores use to drop cash. She said she needed to have the two bills replaced to finish the transaction. I told her we could not replace them, that was all we had. The cashier just stared at us so I told her that we can just cancel and they could give me a refund. The cashier said that if that’s what we want to do. The problem was that the machine didn’t want to take the bills for whatever reason. The bills were not counterfeit and they were not claiming that they were. They just simply wanted two other bills because it was an inconvenience for them to have to go to the bank and exchange them or simply have the manager solve the problem. They were choosing to let a cash purchase of almost 5 thousand dollars walk instead of solving the problem themselves. So, Amanda came to the rescue and intervened. She picked up a radio and began to ask if anyone had change for the two hundred dollar bills. The problem was quickly solved. We thanked Amanda for intervening. She told us she wanted her customers to be satisfied so that they can return. Amanda is the only bright spot that we encountered at the Brownsville, Texas store. We will definitely return but only to buy from Amanda. *Update. Store assured furniture delivery by March 11th. Today, we were told until March 18. Store is pointing the finger at delivery. Delivery is pointing the finger at the store. Very disappointed!

I wish I could give this place a better review, unfortunately I can't. My mother in law requested a bedroom last year since November set that was supposed to be delivered since December. A set came in towards the end of February, two months after it was originally going to be delivered and come to find out it was not the one she ordered. They did the installation even though she mentioned over and over that it wasn't what she had ordered and asked to get that removed and sent back. They did not remove it even though she has asked for this many times. She asked to get the correct set and they said it wasn't in stock or some excuse. She asked if she could choose a different one and they said she could but she would have tho pay the new set and the wrong set. This is a joke. They are not taking responsibility of their mistakes and they're customer service is definitely awful. They need to get her what she asked for or reimburse her completely. It has been months of her expecting to have a decent bed and Ashley has not resolved othe issue. Definitely not recommend this place at all. Go to Furniture Row.

Please avoid bad customer service! I don’t like giving bad reviews about a business, but as a business owner this place deserves no stars at all!!! They delivered the wrong furniture to begin with!! To make things worst they are forcing me to stay with the wrong bed set, and still till this day 45+ days nothing has been done about it! Really really bad customer service! Since they already charged the furniture they don’t care at all about the situation! My brother in law is autistic and slept on the floor several weeks due to this! I had to go out at buy a mattress for him since Ashley can commit to fix their mistakes. Go else where read all the previous comments. Why am i posting this? I realized for my self how bad this place is. I waked in with my wife like normal customers, and 3 women approached us asking is how can they help us find something for our home. As soon as i started mentioning about our problem they all walked away! One of them behind the counter literally ran towards the back. What a shame on them.

WORST CUSTOMER SERVICE !!! They scheduled to deliver my furniture and no one showed up, they never called to cancel my delivery.. I took the day off to wait for them !! You call and no one knows anything everyone is lost !!!

I went to Ashley store to get prices on section all but prices were ridiculous $4000. And still wanted $300 for delivery to pay the guys to install and $300 for protection plan, that's stupid. I think that's why people don't go there it's always empty when I pass by. That expensive will keep me from shopping there. Good luck.

Great experience people are super friendly and helpful, there a great TEAM🦾

Great communication and help.

Adrian Campos provided excellent service.

Joel was very helpful and patient. He also price checked and saved us more money. A great shopping experience!

I would give them -10 stars if I could.Where do I begin?ASHLEY FURNITURE, BROWNSVILLE TXRVers and other people who have money and sit on couches:Please do not spend money with this organization ever.We are full-time RV'ers. After much searching for a couch, we found the one we wanted at Ashley in Brownsville, Tx. We ensured the backs of the couch detached so it would be able to be brought through the door of our Fuzion.I won't even go through the trouble we had trying to pay cash rather than financing but after waiting 4 weeks for delivery, when it got here, the backs did not detach...will not go through the door. Refused delivery and told to go to the store to find out next steps.Got to the store and checked the floor model and confirmed the back detached and the numbers were the same. No managers were there to speak with...so a helpful sales rep told us she would file a ticket with customer care. They would call us within 24 hours. They did not.I called customer care and spoke to a representative who had no f$$$'s to give and told us to go back to the store to resolve.We called instead. Spoke to Terry at the store, who was very empathetic but again, there again were no managers in the building. She assured us she would get to the bottom of the problem and call back in 30 minutes. This was at 11 AM.By 4:15 PM, Terry still hasn't called back.We go back to-the store. They are willing to do nothing but order a new one. I explain we don't have 4 weeks to wait because (1) we are leaving the area (2) we now have no couch because just before the couch wrong was delivered, we got rid of our other one.By this time I'm in tears or close to it and I tell my husband let's just get a refund.They are happy to do that but will take 7 to 10 business days for the money to be back on my card. WHAT? I paid cash???? Never mind that we had to pay in full upfront...they will take their time returning it.We even offered to take the floor model! Nope...no can do. So here we sit in our RV, with no couch and no money for 7 to 10 days.Please save yourself the stress, the trouble and the aggravation and do not do business with this crappy, poor customer service, excuse giving organization that has no empathy or compassion for their customers when they have created the problem.

Great service! My wife and I felt very comfortable shopping at Ashley Furniture.

Never in my life have a dealt with a more unprofessional company. I honestly regret ever stepping into your store.

Great experience with Mr. Rodriguez at your Brownsville store. Took care of us promptly and new his stuff. Extremely happy with his knowledge.

Gilma Torres knows her stuff. She’s the lady to talk to at Ashley’s in Brownsville. The delivery went as planned, she new the logistics of her store and was able to answer all my questions.

MY HUSBAND AND I VERY HAPPY WITH OUR PURCHASE AND THE EXCELLENT SERVICE WE RECEIVED FROM OUR VENDER MS.MARGARITA SHE WAS DETERMINED TO HELP US FIND WHAT WE NEEDED AND SHE DID FROM COLOR AND STYLE THANK YOU FOR THE EXCELLENT CUSTOMER SERVICE WE RECEIVED FROM MS.MARGARITA AND THE STAFF.

Very pleasant and helpful salesperson. We looked at Ashley products at big lots but felt we got a better product and service from Ashley furniture direct.

My rep was efficient and friendly. Helped expedite my purchase.

Friendly service

Adrian Campos has amazing customer service would highly recommend.

Super friendly very easy and practically no wait for my furniture 💗💗💗

Again, I send a complaint, they answer but nothing is resolved, nothing happens and the story continues as follows:February 5, 2023, after few calls with the corporate representative, we agree on a new delivery day set for February 4, 2023, as they state on the BBB process, we wait all day for the delivery and receive a call on Feb, 6 ,2023 to reschedule again they, state we do not confirm the delivery which is poste on text messages as prove, and posted as schedule delivery by the management representative as resolution of the case, again they do not provide the promises services and they just work gaining time until the companies were we a posting complains and are working with us close the cases. I would like to have a full cancelation of the purchase and pickup of the chairs, as there is no way to keep all this traveling to the store and long times with the customer service agents. The products delivered are damaged, and there is no way to go for months with this issue between one department to other and one agent to other.

Professional, ethical, respectful and caring about what my questions are and help me to the best of their ability Love Ashley!

Joel was very nice and helping! I’m definitely going to buy all my home needs here! very good deals and promotions for new and existing customers.

0 stars if possible. Half deliveries, either missing pieces, completely off-colored, or damaged (all of which occurred). You have to deal with customer service rather than the person who initiated the purchase. The one who directed you into making the purchase will disregard everything to make commission and refer you to customer service because they can’t help you any longer. Expect to get your full delivery many months after purchase (still waiting). Delivery logged things that were delivered when they weren’t so you will have to put in a ticket number so they can investigate the issue based off of photos from the deliverers (clearly showing the item wasn’t delivered). Over $15,000 and still sleeping on the floor. Definitely not recommended.

Great customer service. The sales person listened and made us feel welcome and we got what we went for. We are satisfied with the service. First time purchasing at Ashley's and we will definitely recommend this location for Great customer service

Most of my furniture in my house is from Ashley. Throughout the years I’ve never had a bad experience. The manager and salesperson helped me figure out which payment plan was best for me, Salesperson was very courteous and patient with me. So pleased with the customer service they provided. Thank you Brownsville Ashley Furniture Store! Soledad Garza

Melissa Perez did a great job listening to our needs and answering any questions we had without judgment. We left the store very satisfied with our purchase and Melissa's service ❤

Great customer service!

never write reviews. Worst customer service. Spending a lot of money on furniture only to deal with bs.Once you go back, they tried to walk away. They don’t really know talk about fees, until you decided to cancel an item or change something.NEVER EVER MAKE PAYMENT DOWN. THEY GOINH TO STEAL YOUR MONEY.

Went in for a new mattress. Melissa was very helpful in helping us select one.

(Translated by Google) Very good attention and information when making our choice (Original) Muy buena atención e información al hacer nuestra elección

Great attention to detail. Thank you for the great service.

We were looking for a very specific item. Theresa went out of her way to show us our options and find a good price for us.

Great customer service! Thanks Melissa!

I never write reviews. But my god, Worst customer service. Absolute nightmare trying to communicate with customer service. Spending a lot of money on furniture only to deal with about 10 cancellations and rescheduled deliveries for various pieces and wrong pieces being delivered. Over 2 months since order was placed in store and still dealing with issues Just a joke. Absolute joke.

Salesman Mr J Alvarez was very helpful..

Sold me a queen size bed frame with a twin size mattress, don’t know how the sales man made that mistake… so I had to wait two weeks for the delivery people to exchange out the mattresses I actually wanted. The mattress I finally got was the queen size mattress in a box and it is pretty comfortable. Shop online and not in person.. not sure if they were just trying to scam me or if it was an honest mistake.

Had an excellent salesman. Very courteous and informative. Made the purchase of furniture pain free. I would hire him for any business venture I had.

Excellent product and delivery guys were very fast and efficient with setup

(Translated by Google) Very good attention, very clear explanation ☺️ (Original) Muy buena atencion , explicacion muy clara ☺️

I’ve ordered here before and didn’t get my furniture for over a month. I was hoping to have a better experience the 2nd time around but once again, I was disappointed. I was texted to schedule the delivery, then a day before it was to be delivered, I get another text telling me to pick another date. I call the 1800 number and the guy was very rude. He still said he would email the delivery center to add my furniture to their truck, but there was no guarantee. My husband decided to go to the store and they were even worse there! Said they never had me on schedule to be delivered even tho we had a text telling us our delivery date. Horrible customer service once they get your money! We tried to cancel and it would be a $400 penalty. So now we are stuck with no furniture and no guarantee of when we will get anything delivered. Worst experience with a furniture store- the 2nd time around. I should have known Better! Avoid this place at all costs!

Amazing experience, great helpful salesperson!

A very pleasant furniture purchase

My Experience with Ashley’s was terrific and the sale man Joel Rodriguez was great and helpful.

It was a great experience. Received the help needed when making a big purchase.

Got a great deal on a set of Sofa, Loveseat, and Ottoman. Joel was very attentive to our needs and was helpful on picking the right one. Smooth purchase with a great salesman with a great attitude, thanks Joel!

👍🏽

Great shopping experience! Excellent service. Thanks!

very unsatisfied with ashley’s they were supposed to credit my synchrony account 6 months ago but now nobody replies and no one knows anything have spoken to the store manager very rude btw, it seems they just want to take your money and then never reply back will never recommend ashley’s to anyone

Anahí was totally 💯👍 awesome 👏🏻 Very well deserved an all 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ salesperson!! Very helpful in finding our wants and getting us a great deal NOW that’s how a salesperson should always be like !! Thank you 😊 so much Anahí and for being so patient with me highly appreciate you 👏🏻👍 you rock girly!! 👏🏻👏🏻👏🏻👏🏻❤️❤️❤️

I like it I will go back again thank you

Excellent service! Love the furniture from there!

It’s ridiculous that I can’t contact the local store directly. I have called the corporate umber five times and for five wrong answers on how to do it.

Ashley Furniture store agreed to have a delivery fee waived on a delivery that we wanted to pick up. Long story short, couch was defective, they refuse to waive delivery fee. Have disputed charge and cannot get a single person at Brownsville store to return my call. Take my advice, look elsewhere for furniture. Do not trust the salespeople at Ashley Furniture store. They lie!

Bought a tempurpedic mattress and everything was fine until it came to make a claim to the insurance company, Ashley promise to send me the phone number with my invoice to my email and failed to do so, 15 minutes turned to 2 hours and didn’t hear from them , asked to speak to a manager and Jesse told me he was in a meeting asked for assistant manager and also in a meeting, my question is who is at the helm when a customer needs management???

I can’t recommend Ashley furniture. They delivered a broken product, and do not stand behind their products. My wife was told someone would contact her about coming out and repairing this dresser only once she left a one star here. They have since ghosted my wife and do not reply and the phones hang up when my wife calls them. It is very unfortunate because my wife and I spent $1000 there only to be tossed aside and ignored after they got our money. My wife has been nothing but kind and understanding of them up until this point. Enough is enough. Ashley, please send someone out immediately or give us our money back so we can get a piece of furniture that isn’t particle board garbage from a company that stands behind their products. Their standard reply to this will be to tell me to email or text a number that does not respond after finding out the issue.

We found great furniture at reasonable prices. Can’t wait for delivery!

Delivery took longer than expected, and items were not all delivered at the same time. Unexpected delays on part of the delivery team occured multiple times, and when asked as to why I wasn't notified that my items were not going to be delivered, they said it is part of their policy to inform the customer but they just never did it. After the complaint occured my husband received the call advising of the delay or vehicle malfunction preventing the delivery from occuring on the scheduled date, which was already past the 3 hour window which meant I wasted my time waiting at home. They told me a manager would call to talk about my concern, and it never happened. Not satisfied with the service, their product however is nice.

Had a good experience,,sales lady Margarita Vento was very helpful .

Customer service was wonderful! We were able to get a great deal on exactly what my family and I walked in there for to purchase ! From the service, to the payment plan, to the best prices, to the communication with delivery, 10/10!

Salesman was extremely helpful and we completed our purchase in a very timely fashion

Anihi was super helpful and got us a great deal on our furniture. Will definitely use Ashley again.

Found exactly what we were looking for, at a very reasonable price. Sales staff were friendly and very accommodating. Our merchandise will take 6 to 8 weeks to be delivered, but as of now it has been a quick and painless experience.

Do not buy at Ashley Furniture Store. So disappointed with Ashley Furniture Store for using deceiving and fraudulent practices. I bought a sofa and a love seat from them on 8-13-2022. I was told that the items would be delivered in 4 weeks. When they came to deliver, they only brought me the sofa. I was told by the delivery personnel that who ever loaded their truck forgot to load the love seat. Delivery guy called warehouse and he was told that indeed, that the love seat was there at the warehouse and that they would call me the following Monday to arrange delivery date for love seat. I was given 9-24-2022 as the new delivery date. On Friday 9-23-2022 I called Ashley Furniture to confirm delivery and their response was that there was nothing scheduled for me and that the love seat I had purchased was in back order, which means all this time they had me believing my love seat was in their warehouse when in reality they did not have it in stock when theysold it to me. I had given them 2000 dollars down for the purchase and now they are refusing to give me a full refund and also refuse to take back the sofa they had delivered. I'm done doing business with them and I will seek legal counsel to make them do this right.

Great service!

Ashley Brownsville TX Great experience and really good customer service. Christian was the best at sale rep.

Horrible delivery experience. Waited for more than a month to get a mattress delivered to me. They messed up on delivering in order twice and came on wrong dates and kept pushing back my delivery date because of errors they did and were not able to help me with anything. No one could give me a answer as to why the delivery team showed up on the wrong delivery date.

The salesperson lied to us about giving us a credit discount and we had to fight them for 3 months to get the credit on our bill. The manager is even worse. She promised a replacement cushion for the couch we purchased and we are still waiting for it after 5 months. The last person we spoke to said the cushion has never been ordered. These deplorable people will say anything to get a sale and make excuses or lie until you get tired of driving to the store to talk to them. By the way, if you try calling the manager, she’s never there according to the receptionist.

Ashley (sales rep) was super helpful. She helped me find the furniture for my new place! I’m grateful for quick and kind service.

Our experience at the store was mixed. First time we visited no one approached us to see if we needed anything. Our second visit was much better. As for the delivery service it was horrific. I was scheduled a window from 1-4pm and received a phone call at 4:15pm that the driver was out and that I wouldn’t be getting my order. It was supposedly rescheduled for the next day at 8am never showed up when I call the service they had no records and basically was non helpful. They did give me the number to the warehouse were I encountered the same rude employee who called me the previous day who basically told me there was nothing she could do when I ask if she could transfer me to a supervisor she hung up on me. When I tried to call back she wouldn’t answer the phone. When she finally did answer she was rude and unprofessional I honestly don’t know how she is still employed with the way she spoke to me. To top it off we are still missing our Teo lamps that were schedule to be delivered with our sofa. I’m sure that will be another story to add to this.

Great customer service. Love the attentiveness and kindness. The employees really value their customers and assure you to make the right choose in choosing the furniture for your home.

I have order multiple items this year and delivery is never complete even though I specifically ask for it to be. I had to be chasing them for my missing item.

Great looking furniture and amazing service. I will continue to purchase from here.

The items took forever to get here l. Over 5 months and finely got them to late. I had the same issue 4 time and other each order. The wait time haribal and costumer reps doesn’t help you.

Staffs great and friendly

Sales people stalk you and even tough you ask them to stop following or your don't need help, they will continue to follow you and harass you.

Karla is great! She always gets me to buy something and helps me find exactly what I'm looking for

I put down quite a bit on a bed room set and they I still haven’t received it now the sales lady is trying to send it to me in sections I’m not going to accept that until it complete and they refuse to give me my money back very bad the way they handle there business never had a problem with them before till now would not recommend they

I was told that the delivery truck “ broke down” and my furniture will not be delivered as planned. How unprofessional. You’re a furniture store. Your job is to deliver furniture. You have no contingency plan for a broken truck? You had one job to do. People arrange their existing furniture and their daily schedule to accommodate furniture deliveries. Be honest - the delivery staff just wanted to go to the Labor Day BBQ, didn’t they?

Not happy at all with the delivery system.. they give you a time frame and they never show up within that time frame so you have to make sure you home that delivery day all day because they can come any time of the day.. there is no communication between the company and the delivery guys which is ridiculous..

Great products and service

It was great! Ashley was awesome loved working with her.

Horrible experience idk where to begin either. Me and husband ordered a bed frame and a mattress because our bed frame broke. We specifically told the sales rep that we needed the furniture as soon as possible. He guaranteed us it would only take 2 weeks! We purchased this on July 27 they pushed our delivery to September 23 and that’s not even a guarantee! Not only that to get a hold of them or a manager is impossible. They only called us once we cancelled our order!!! Very unprofessional oh and they also charged us a restocking fee even though we never received any furniture. Worse worse experience ever save your time and money. Go to mattress firm or lack’s!

I went today because of the 25% sale and 5 years no interest advertised. They would not honor either and was told those expire all the time. The total was $150 more than it should have been and when I asked to see the extra costs the sales woman got angry and said it’s taxes. I told her only $46 was taxes and she said $70 delivery. When I didn’t want to pay the $70 delivery fee and said I would pick it up the sales woman said sarcastically “you would have to pick it up in San Antonio we do not have pick up”. I told my husband I’m not paying that delivery fee when I live 20 miles from here and the sales woman stood up, slammed her iPad closed and said fine and walked away. I went to her manager who defended her actions and was told to leave the store. I have furnished my ENTIRE house and my daughters apartment from Ashley’s for YEARS! I will never step back in that store. They have the WORST customer service ever!

Wish I could give zero stars! Worst place ever! Bought a bedframe and it was delivered damaged! They have come 2 more times to try and replace the frame but the replacement frame is always damaged! I have been waiting a month for the bedframe! They just make sure everything looks nice at the store to get you to buy their furniture. Not worth the headache.

Ordered item march 5, was told 10 days to two weeks shipping. Nothing!! Finally received a call it would be July 19. Nothing!! Being a winter Texan , we are not at our condo in the summer time! Finally item was delivered August 8 and had to notify neighbors to take delivery. Have not got to inspect item to verify it is correct. My item was paid for at time of order so you used my money for several months!!

We had an awesome experience. Great customer service. Claudia Fuentes was super helpful. I will definitely recommend this furniture store to all my friends and family.

Great job by Adr ian Campos, very patient with us in finding just what we needed. Will enjoy returning again.

Terrible experience!! Been waiting over 3 months for sofa, then it's supposed to be delivered 2 weeks ago I had to ask day off work. That same morning of delivery I'm called saying that it won't be delivered for another 2 weeks!! They lied saying I'd be refunded %10 of the cost of sofa, never received any refund. BUYERS BEWARE SHOP ELSEWHERE SAVE YOURSELF THE AGGRAVATION. Not the first time I've had this happen with Ashley's furniture but won't happen again because I will NEVER step inside that ""business""

(Translated by Google) everything was perfect the lady attended us very well it was a very boltap0r experience that I give her 5 stars (Original) todo fue perfecto la señorita nos atendió muy bien fue una experiencia muy boltap0r eso le doy las 5 estrellas

Friendly customer service, will assist you on your shopping needs and will not pressure you to buy.

Super friendly, great selection

The store was clean, had a great selection and the staff friendly and available to answer questions; Gilma was the BEST and we will be returning to work with her on future purchases!

(Translated by Google) The person who attended me I think her name is Melisa, although she made an effort to be kind and attentive, her inexperience and clumsiness only managed to make me waste my time and lower my credit limit with Acima. I went to Ashley because I am looking for a queen bed with a box spring bedside table and mattress, I told Melisa that I already had an authorized credit with Acima of $1,100 even so, she continued to make a new request, with which, what she got was that they lowered my credit limit to $950 but he managed to raise it a little by $1,045 and he managed to accommodate almost everything I wanted within that credit, for which I agreed to make the purchase. The problem was that "someone from the office" sent the contract to the wrong cell phone number, so they had to carry out a new procedure with Acima, which only managed to lower my credit limit even more by $750, therefore, they had to remove part of the merchandise that I wanted to be able to include the rest in the new credit granted, therefore, I decided better not to make the purchase. They kept me waiting for around 3 hours between going to the office, coming back, going back and in the end I didn't buy anything and only my credit limit went down thanks to the mishandling of the staff. So thanks for nothing Ashley Furniture! (Original) La persona que me atendió creo que se llama Melisa, a pesar de que se esforzó por ser amable y atenta, su inexperiencia y su torpeza sólo lograron hacerme perder mi tiempo y bajar mi límite de crédito con Acima. Fui a Ashley porque estoy buscando una cama Queen con un buró y colchón con Box Spring, le dije a Melisa que yo ya tenía un crédito autorizado con Acima de $1,100 aún así, prosiguió a hacer una nueva solicitud, con lo cual, lo que consiguió fue que me redujeran el límite de crédito a $950 pero logró que me lo subieran un poco por $1,045 y me consiguió acomodar casi todo lo que quería dentro de ese crédito, por lo cual acepté a realizar la compra. El problema fue que "alguien de la oficina" mandó el contrato al número de celular equivocado, entonces tuvieron que realizar un nuevo trámite con Acima con lo cual sólo consiguieron bajar mi límite de crédito aún más por $750 por tanto, tuvo que quitar parte de la mercancía que quería para poder incluir el resto en el nuevo crédito otorgado, por tanto, decidí mejor no realizar la compra. Fueron alrededor de 3 horas que me estuvieron haciendo esperar entre que iban a la oficina, regresaban, volvían a ir y a final de cuentas no compré nada y sólo mi límite de crédito se fue para abajo gracias al mal manejo del personal. Así que, gracias por nada Ashley Furniture!

(Bad Furniture) Americas #1 WORST FURNITURE STORE! came DAMAGED TWICE! I have a chest with the leg broken and the dresser with a huge scratch! Second time they were supposed to bring new ones that weren’t damaged and take these but the chest they brought had a hole that trespassed both the box and the chest so they weren’t allowed to take or leave anything I had to reschedule and the 3rd time they didn’t come at all, I received txt messages of them being 6min away but the arrival time passed and furniture was not here I was waiting inside my house next time I have to wait hours outside in the sun to make sure they don’t leave. I called customer service and she said nobody was home on the 3rd time of delivery so they left, which is false my family & I were waiting for it. No call or txt was made stating they had arrived! It’s obvious they found out the furniture was BROKEN AGAIN for the 3rd Time so they left before I told them off for bringing me trash to my home which is not what I’m paying for 4K+!! DO NOT BUY THEIR SERVICE IS TRASH (in store, customer service, & delivery!) AS WELL AS THEIR FURNITURE! I called the store and the guy that answered hung up on me while I was waiting for answers! Avoid THE STRESS, ANGER, & HASSLE!!! Don’t Waste your Time, Money, Credit, here! **Once again for the 4TH time the chest came damaged the delivery person took a picture of it and didn’t even get to bring it down of the truck because it was noticeable and he left and now I have to wait AGAIN! This is unacceptable never had I encountered this with any other furniture store from the valley. As a matter of fact I expected better in all aspects from Ashley’s, but I was wrong! Garage sale furniture is by far better than this. So disappointed!

The salesman, Adrian, was very attentive but not pushy. He was able to answer all our questions and give us suggestions

Very Perfessional and great store to buy your next furniture 🪑.

We had a great experience thanks to Adrian Campos at the Ashley Furniture Store in Brownsville, Texas. He helped us find what we were looking for. It was a quick checkout after that. He provided us what the payment would be on the following financing offers…. 6, 12, 24 or 36 month with no interest or a 25% off if paying cash.

Ashley and Karla we’re very friendly and helpful. They help us with choosing the right furniture and took the time to find it in their computer.

Sales rep lied to us, told us that we would receive our order in one and half weeks it is currently five weeks and no delivery time. When I called the sales rep she didn’t have any urgency in correcting her mistake and then proceeded to lie to me again.

We have been waiting for almost 2 months for our bed frame. Customer service hangs up on us more than they help. No one can tell when our furniture will come in. And they really don’t care to help.

Hello even though you were short staffed I was really satisfied with the assistance…Thank You!

The representative "Hector" was very accommodating, patient and assisted us in getting our sofa.

The manager placed an order that we did not approve as we decided not to purchase our items. We didn’t find out about the order until weeks later when we received a message for delivery. They were persistent that we place the order. This is unacceptable.

HORRIBLE CUSTOMER SERVICE! Not once but TWICE has this store failed to deliver our furniture (same order) as scheduled and WITHOUT even notifying us that they wouldn’t be showing up after all! In fact, we’ve been told they don’t have to notify the customer if they won’t be making their scheduled delivery! It’s been over a MONTH since our order was ready, and we still have no furniture! We are ready to cancel the order and were also told we’ll have to pay a 10% cancellation fee. For this order, that comes out to over $400 we will have to pay for THEIR MISTAKES AND INCOMPETENCE! SAVE YOUR MONEY AND LOOK ELSEWHERE FOR WHAT YOU NEED! ANY PLACE IS BETTER THAN THIS!

had a great purchasing experience make sure and ask for Karla for excellent service!

Good service good salesman

I would never buy from Ashley again. Dealing with this craziness for 8 months. Our couch was delivered broken. Our dining set was delivered partially and we are still waiting for the table to be delivered since November. They delivered chairs but some how the server wasn’t loaded and delivered and the dining table had missing parts so they took it back. Now we are still waiting. Never again I’ll go to Ashley’s!

There is a huge selection on the showroom floor to browse or go through the catalog. My salesperson, Ashley, was knowledgeable, polite, professional and very helpful. She got me a great discount so I was able to purchase a sleeper sofa and a recliner. This is a great store, excellent prices and outstanding staff. I’m glad I visited this store today.

Awesome job great salesman very professional and knowledgeable

Jaime helped us choose our perfect dinning table. Great customer service and positive attitude.

I had order a couch online to be delivered on 5/26/2022 and three days prior I had confirmed my delivery date and time and at 11:06am I had gotten a text message that said please call to schedule a delivery time. I had spoken to the customer service department, which told me the earliest I could get my couch delivered was June 3rd, which was unacceptable when I confirmed it for 5/26. I, then spoke the the supervisor which in return said the same thing but moved up the delivery date to June 1, which again unacceptable. I order this specific couch because I could get it in time for family to visit. I eventually after being on the phone going back and fourth saying next week wasn't an option that I would go to the warehouse in Brownsville, TX to pick up this item. The supervisor told me that it would take 48 hours to process a pick up, again unacceptable. I eventually cancelled my order, cancelled my credit card I opened with them and will NEVER use Ashley's again. I will give my service to Rooms to Go, or Lacks.

The Ashley Furniture stores have the most beautiful variety of dinning, living, bedroom sets and more.

Staff is very friendly, I found a good deal.

The people here were so helpful and patient with me. Not to mention the awesome deals that they have going on!

Great customer support Karla and the girls got together to figure out an issue and where very helpful tonight

Excellent customer service with our sale person 👍👍

Great customer service and very friendly 😃

They fail to deliver good refuse to refund full deposit. Be ware of this store and this company all together.

Great experience. Salesperson was courteous and professional. She was also very patient as we toured the showroom 5-6 times while we decided what we wanted. It was a large purchase but since we are very eclectic people it can sometimes be difficult to help us. I did have to push back on an outrageous delivery fee which was a bit frustrating. When your buying almost $8K worth of furniture, you don’t expect to be charged another $500 for delivery. Most furniture and appliance stores don’t charge delivery fees anymore. I felt bad for the salesperson because after 2hrs of helping us I had to send her back to her manager 3 times because I refused to pay a delivery fee, specially when i am spending that kind of money. I literally had to say “i have no problem walking away from this sale over an almost $500 delivery fee”. That is what finally did the trick. All in all, the salesperson is why the review is as high as it is.

Worse store worse experience ever! 5 months waiting on my furniture. They keep telling it’s almost ready they send me text saying it will be delivered by a certain date, I call and the MANAGER has no clue of anything! Then they say that furniture is not in existence. I want my 500 dollar refund!!! Oh says the MANAGER, as per policy you are only entitled to 79 cents! DONT buy furniture here please!!!! They are cheaters and Liers and just want to take your money!!!

Great service from Ashley. Great deal.

Great customers. Ashley staff is awesome 👌

very helpful salesman. no pressure to buy

Very great experience Teddie Pegues my sales person was knowledgeable and extremely helpful will definitely order from Ashley again.

Good over all satisfied with the furniture and the costummer service provided and really afordable prices

I bought a kitchen table today, and I got help As soon as I walked in the store they were very helpful and polite.

(Translated by Google) Today we were attended by the young Adrian, and thanks to his professionalism and efficiency we were able to buy the desired bedroom for our daughter. I am sure that soon we will return for more furniture for our home. Thank you 🙂 (Original) El día de hoy nos atendio el joven Adrian, y gracias a su profesionalismo y eficacia logramos comprar la recamara deseada para nuestra hija. Estoy seguro que pronto regresaremos por más muebles para nuestro hogar. Gracias 🙂

Went in to look around , ended buy a few items. Staff was very helpful and kind. Good votes over all. I would recommend this place .

The worst experience ever NEVER buy furniture from this store when I purchased a living room set which was $4,000 they not only took forever to deliver but when they did iteams were damaged and the 3 times they try to bring a new item in it was the wrong iteam and still damaged ended up exchanging for a new living room set and took them 2 more months never delivered when I called back to find out what was going on they had canceled my new order and had no idea what I was talking about. Spoke to supervisors and even drove to the store 3 times and still till today haven’t gotten any information on my living room

IF I COULD GIVE NEGATIVE STARS I WOULD. I WILL NEVER SET FOOT IN THIS BUSINESS AGAIN.... SAVE YOURSELF THE AGGRAVATION AND GO BUY FURNITURE ANY WHERE ELSE... 2nd time buying furniture at this store and 2nd time I cancel my order. Figured I would have learned the 1st time. Bought 2 end tables and a dining table and chairs. When we bought them I was told it should arrive the 15th. Well we only received the end tables. I call and I'm told won't be until April maybe. Left went and bought another dining table and it's getting delivered Saturday. Go to cancel and I'm charged a 10 percent cancelation fee. I'm told that I haven't been waiting for months by the Manager and that I had to pay it. I paid it just so that I COULD LEAVE. I

Great customer service and very knowledgeable.

Loved that they helped us out the minute we got there super quick

Good service

Great customer service. Amanda very attentive and listening providing options for purchase. She was engaged from the beginning to the end. Thank you.

Ordered some beautiful couches and our sales associate was very knowledgeable and so friendly! Great experience and cannot wait to receive our sofas.

(Translated by Google) Good service we found what we were looking for (Original) Buena atención encontramos lo que buscábamos

Friendly service and great selection.

muy buena atencion. excelente mercancia

Sales consultant Amanda at Ashley HomeStore Brownsville. Was a great help today. She helped us find the sofa we wanted at a great price!! Thank you so much Amanda!! 🤩🙏🏻

Awesome customer service! Jaime and Ashley were a joy. Very welcoming staff, overall pleasant experience.

love the workers very nice but above all good quality furniture

They were very helpful! The salesman was very knowledgeable.

Salesperson was great but I was delivered a damaged item that they refused to exchange after waiting several months for it and I reported it the same day…never doing business with them again.

Great service in and out

Service was comparable to a department store, nothing special about what the rep did or said. Walked in, picked what we wanted paid and left. Delivery times are way to long.

El excelente servicio que nos dio la vendedora nos mostró todo lo que buscábamos y fue muy amable con nosotros y paciente porque no nos decidíamos en que era lo que íbamos a llevar pero salimos con una recámara sala y comedor🤣🤣

Great customer service, fast.

Very nice and had a great experience shopping. Happy with the service.

Went in looking for a particular bedroom set and my salesman Adrian made it happen. So glad I went to Ashley's. It was $1,000 less than at a competitive furniture store as well.

I love the excellence in service and quality. I love to shop at Ashley! My new livingroom is fantastic!

Great customer service today when I went in to purchase couches. Very helpful and knowledgeable. I was in and out really quickly, cannot wait until they are delivered so that I may enjoy my new couches.

(Translated by Google) Very cool, the VRDD did not harass us when we entered as in other stores, they assisted us and were not insistent on wanting us to buy more or something more expensive. (Original) Padrisimo la vrdd no nos acosaron al entrar como en otras tiendas, nos asistieron y no se mostraron insistentes en qerer q les compraramos de mas o algo mas caro.

I decided to look for mattresses and the sales person Mr. J. Rodriguez. knew his things. Even question I threw at him he was prepared.

Excelente servicio entre a ver solamente y salí con sala nueva en 30 minutos!!😂😉

Joel was a great help thank you

Very bad customer service I have purchase a complete bed, living room and some tables since July 2021 and I only recibe on October an reclining sofa we are on February 2022 and still I don’t recibe nothing and I cancel the order they charge me 10% that not fair. I been waiting a lot of time that’s not my fault.

I am absolutely thrilled with my Ashley Furniture purchase. The service was amazing! I am looking forward to sleeping on my new Tempur-Pedic bed❤️.

had what we needed

At the store they treated me very well and helped me with all my questions. Great customer service. I’m very pleased with my purchase.

great experience wonderful customer service

Awesome experience, price match and even better deal

My husband and I talk to two different salesperson and both were very helpful and took the time to make sure we got to look at all options of furniture before we decided on what we wanted. I plan on going back for more.

Wow amazing. You knocked me off my feet! I’m humbled and grateful. I invested $500 with Mrs Sophia James fx to see what trading online was like. A week later i withdrew a profit of $5,500 and then I really saw how much you can earn from the markets. I now invested $1000 and gain $13,543 a week, God bless him for me, he is trust worthy and i recommend her to everyone or anyone that want financial freedom email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

Excellent great experience in and out quickly

Excellent service. It was very quick and easy to obtain store credit.

Good customer service.But haven't received some items!🙄 Had to go pick up some at the store while I had asked for them to be delivered. Still waiting for the rest.

we received excellent service during our purchase.

Quick and easy transaction. Super friendly. The only thing is the lady that kept asking everyone if they had a customer 🤦🏻‍♀️ lol…but I’m excited for my new bed

great customer service...n the prices are so nice n easy.

Great experience! Got everything we needed for a great price 😊

customer service being polite helping you to get the best deal

Got helped to get a super good deal

(Translated by Google) Excellent assortment, good deals. (Original) Excelente surtido, buenas ofertas.

Great experience and customer service! Adrian Campos helped us out and we got the best price compared to the other local furniture stores.

I made a Mattress set purchase today, the process was very fast and easy I am excited to get my new mattress!

I love the floor plan of the furniture. It is very easy to select. I was very happy with the help I got from the sales representative. He was able to show me different selections styles of what I was looking for.

Easy shopping experience. Found what I was looking for. Teddy, the salesman, provided excellent service and answered all our questions.

If I could give 0 stars , then 0 stars it would be. I don’t even know where to begin to describe the worse experience I’ve had with the employees in person and with the lack of customer service over the phone. Never experienced this treatment from any other store or furniture store, my fault for not going to Furniture Row. The sales so called manager ordered the wrong living room sofa set , as a result we obviously want a refund. But apparently there is nothing they can do. Excuse me!? And any time I try to call and get a status of the error they did, they ignore my calls. All day! So all day there is not one person that can pick up a phone! I am beyond livid at the lack of care they show someone who invested their money on them. Of course they won’t accept a return for a refund for an undelivered item, they lose their commission. What’s the point of handing me a business card with your info if you can’t be a decent person and reach back out to me the customer. They’re trying to wash their hands and pretend they didn’t create a big screw up! Claudia, I hope you’re really liked at corporate because this situation is a good reason to fire someone!

The staff was very friendly and helpful. Adrian was very patient and helpful finding the right sofa and dining room set

If I COULD GIVE THEM ZERO STARS I WOULD! Please do not waste your money. Do not waste your time! They won't deliver on promised date, they'll leave you with incomplete boxes. You will have to wait for someone to help you and then they will direct you to the store. The store will tell you to wait another week. In the the meantime parts and pieces of incomplete furniture will be all over the place. DO NOT DO IT!!!

They were very professional and courteous. The sales person that helped us was great.

excellent customer service and the best offers and financing

Great service by Teddy!

excellent customer service and the best offers and financing

(Translated by Google) The staff that work in these stores are super friendly and I love them and I am super happy with my purchase. Thank you for your attention. I give them a 1000 stars. (Original) Súper amables el personal que trabaja en esta tiendas me encanto y estoy súper contenta con mi compra gracias por sus atenciones les doy un 1000 estrellas.

I recommend Ashley HomeStore, I recommend Melissa Pérez. She’s a great salesperson, very knowledgeable and makes you feel very welcome.

They are making stealing being legal! I purchased a mattress who they said I could exchange, I did ask what would happen if it were to be cheaper so, I was told they'd credit back my original form of payment. Well, they didn't, and they expect me for forfeit 1000 for a cheaper mattress! If someone could please have any word of advice. Thanks!

Lexy was very helpful and a fantastic sales person. She was very knowledgeable and patient with us as we were deciding on our purchases.

The salesman that took care of us and the people that work at Ashley HomeStore made us feel welcome. I recommend all my family and friends to go visit Ashley HomeStore. They have beautiful quality furniture and Awesome discounts for all the family. Thank You Ashley HomeStore!

Went to the Brownsville texas store..dealt with joel ..great experience..awesome salesman showed us many different options on what we were looking for..great selection and prices..got all our shopping done with ease..thankyou for making it so great Joel

Excellent customer service. They gave a great cash discount. We’ll have our furniture before the year ends too!

great customer service 👏