Ashley Store Cedar Park, TX

I went in there looking for a mattress. The sales person I normally work with was busy, so we just went to the back and started laying on the Stearns and Fosters. I totally thought i was going to buy a soft/ plush mattress until luckily we met Larry. This guy knows his mattresses and he also knows a bit about spinal alignment. All he did was ask me a few questions, had me lay on a few more firm mattresses, and next thing I know I'm walking out with a starvation and foster medium. Seriously if you're in the market for a mattress, go find Larry! I've been sales almost 21 years, and he never tried to sell me anything. That was much appreciated!

Worked with a gentleman name Durraul and was the easiest transaction I’ve ever had at any Ashley’s. He made it seamless, I just sat back as he made everything happen and took care of it. I’ve always had good experiences at the cedar park location but Durraul made it amazing. I’ve gone to the Pflugerville location quite a few times and it’s been a head ache and disaster nearly every experience with them. Will for sure always take my business to cedar park her forth and if Durraul is there he will be my sales person.

We came in just browsing, but Mr. Woods, the manager was so helpful and addressed our needs that we ended up buying everything we needed and more!

Great service, great delivery. And it was raining!

Darraul is so easy to work with! He has continually given 100% every time we’ve worked with him on purchasing furniture. I’m sure we will come back again!

Not enough options to fairly purchase furniture needed for our new home that matched our budget. We wanted to have a reasonable monthly payment plan however left feeling misled by a third party company that at the end would’ve had us paying 3X the total cost!

Our salesman Dr. Bob was fantastic. Personable, easy to talk to in a good sense of humor overall, he was awesome. He’s a great asset to Ashley‘s.

Dr bob was helpful, considerate and patient despite challenges with their software. Will be back if we need anything in the future

We went to Ashley’s to take advantage of their Labor Day sales and were planning to get a recliner for our parents and ended up with a recliner- that is going to work perfectly for their needs- and two mattresses/beds/pillows as well as a cooling pillow for me! Miss Kay assisted us and was very knowledgeable as well as fun to work with. She was a really good listener and matched us up with exactly what we were looking for and so nice to work with - thanks so much Miss Kay!!

Still working on a warranty issue that is not going to well. So for now it will be no more than a one star review.

Awesome job

Very pleasant young man. Refreshing

Great customer service!! Will be back again.😊

I walked in at 430 on a Sunday just to browse. I was greeted by a sales professional, Jaz. She left me to walk around, didn’t follow or stalk me and when I had a question she answered it. She got us tape measures, pulled in her manager, Jacob, when needed and we walked out at 6pm with exactly what we needed.

Wonderful experience

The service was great

Amazing customer service - honest and straightforward.

Our Ashley sales person, Daenna Chavez, was amazing! She was so calm & friendly in answering all our questions, as well as being very knowledgeable & patient in helping us find the best pieces for our new home! We bought dining room & living room sets from Ashley Furniture 25 years ago…with it being some of our best, long lasting furniture pieces, we just had to go back for their great quality & huge selection of furniture!!! I highly recommend!

I found what I was looking for but sales people are extremely annoying. They attack at the front door and cling to you while you’re trying to look around. I asked to be allowed to look on my own and was told “it’s my job to greet you”. The salesman who helped me purchase the sofa and rocker that I was interested in told me about the great deal he was going to give me after he spoke to his manager. While he was “talking to his manager” a gentleman approached me and introduced himself as the manager. Salesman came back with a terrible offer which I declined so he said let me go talk to my manager again. He never spoke to the manager. He came back with a little slashed off but not near enough so I thanked him for his time and proceeded to the door and you won’t believe what he said….wait for it… ahh you guessed it. He said he was going to talk to his manager again. This time he offered a price for a nice power reclining sofa and rocker recliner that I could deal with. 2192.04 incl tax, delivery, and a protection plan I clearly stated that I did not want or need. I didn’t notice they threw that back in there after I signed on the ipad. Its $520!! I want that back.

Orion was friendly & fulfilled our needs Thank you

1. I cannot say enough good this about the salesman Piko, he was so helpful and understanding. 2. It was very upsetting to know they were trying to charge us $9,000 + for a couch that was $5,600 online. (We had already gotten quotes from other stores who stocked this specific Ashley’s couch before we went to the Ashley’s store in CP) we never really negotiated a price with them, but when they found out we weren’t going to just willingly swipe our card for what they thought was a good deal they were SEVERELY UPSET (the manager specifically). 3. I do have to say we would not have bought a couch with them if we weren't getting such a great deal on this specific couch we bought, we were ready many times to leave and buy it somewhere else, everything was so unorganized and chaotic.

Excellent service from Durraul salesperson at Ashley Furniture.

Durraul was great to work with, not pushy at all. It was a fun experience shopping for new living room furniture. He answered all of our questions directly. Definitely our first stop for furniture needs in the future.

Bed was installed incorrectly causing the slats to fall off in the middle of the night and us sink in. Ones that were screwed in (4 out of 17) were misaligned. Second set of installers didn't finish the job on the nightstands leaving the chargers still in the plastic. Wife called salesman (Tim Hubbard) left vm and got no reply. Called customer service and they said we couldn't return it. They sent us to a chatbot to start a claim. Don't use their installers, I have to fix it now after paying them to install it to save me time. Hope they do it right because you won't be able to return it if they don't. Hope you don't have to call their customer service cause the guy sounded asleep and just kept saying we had to file a claim using their bot. Pretty terrible.

Bad experience. Anything you’ve purchased in stores or online ifs doesn’t go well with your decoration there is no return policies. Not recommended.

Well done. Big fan of Ashley and we will be back

My husband and I walked in cash in hand coming in to buy a dining room table set and a kitchen table set as well as a couch and chaise. When we walked in we were greeted by a lovely guy, Tim, I believe, and we were very happy with the service we received with him. After speaking with a manager about what we were looking for and detailed specifically that we were paying cash he gave us a 20-minute rant session about how financing can save us "up to two grand" and informed me that they do not have Labor Day sales just random little flash sales which they just happen to be having that day, how coincidental. We were unhappy with this service, but we loved all of the things we picked so we were not going to let it deter us until I went to test out a chair and an employee, brown hair, male, very rude, wearing a white doctor style coat came over and refered to my husband by the character on his T-shirt very rudely and yelled at both of us. My husband and I immediately walked out of the store and promised we would never go back in. I feel bad Tim lost out on 8-10k of sales but all you have to blame is the rude guy in the white coat and the highly predatory manager (Aaron??) who pried to know how we had so much money to spend which was not his business in any way. I absolutely do not recommend ever shopping here or online do NOT give them your business if you are any self-respecting person who cares about how you are treated and what you are buying.

First time we walked into the store we were “greeted” by a man in a white lab coat. When I told him we were just browsing, he kept pushing on what I needed by listing off things. I’m not one who asks for help until I am ready so I don’t feel pressured. Needless to say I felt very pressured by him and thankful that he didn’t follow my husband and I. The manager who came around was amazing and told us about the homebuyer program (which was what we ended up using when I came back a couple days later). Upon leaving, the same man in the lab coat stopped me and asked me “if it was a dollar would you have bought it?” I told him no because I don’t rush into decisions. He still didn’t take the hint and continued to press me more. Couple days later I went back and had a very nice lady greet me and show me some items that I realized we needed. She was fabulous…except for her body odor. I’m a nurse so I have a strong stomach but I desperately wished someone amongst her peers told her she needed some deodorant and/or shower. Again, lovely woman and really helped me out but that could be what breaks a deal to some people. EDIT: I’m now rating Ashley one star because they went to the wrong location even when I told them the correct address at purchase and over the past three days! Now I have to wait because of THEIR mistake. They could care less about the inconvenience just as long as they get paid. Haven’t been offered anything except “it will be ready on the 6th”. I’m a patient woman but my God.

Todd was excellent and very accommodating. Great experience and I found exactly what I was looking for!

I just moved from San Antonio to Austin last week and had been trying to find a specific piece of furniture for a small office/guest space. I appreciate the service provided by Jazz and Orion. They were patient and helpful in assisting me with my purchase. Thank you both and God bless you. 🙏🏽

Lovely store, good salesman, found just what we wanted.

Daenna was wonderful. She was extremely knowledgeable about the furniture and helpful in making a decision. She is a great credit to the Ashley Furniture Family. Thanks for working everything out.

Very nice staff and good selection to choose from.

Darraul, graciously listened carefully to what I was interested in and showed me 3 different dining table sets. The first one was exactly what I was looking for. With the discount offered, I was even more pleased with my purchase. I will be back to this Ashley store in Cedar Park, to purchase additional furniture.

Such a great team Stuart knew exactly what I was looking for and everything was completely stress free I would recommend Ashley to all See Stu he ROCKS

Ashley made my purchase experience convenient and easy. Hoping delivery is as smooth!

Zachary was a tremendous solsled guyy. He knew the products and helped me find what I needed. Very nice furniture in here. Thank you.

Tim was awesome to deal with

My recent experience with Ashley Furniture was extremely disappointing. From the moment I stepped into the store, I felt like I was dealing with shady used car salesmen. As soon as I entered, I was swarmed by employees who put on a friendly smile and acted like they genuinely wanted to help me find the perfect furniture and get the best deal. However, once the sale was finalized, it was clear that their priorities shifted entirely. I purchased over $4,000 worth of furniture with the promise of a suitable delivery date. Unfortunately, the warehouse failed to meet that date. When I reached out to my salesperson for assistance, I was told he would get back to me — but he never did. I waited all day, only to hear nothing, and when I asked to speak with the manager, I was again ignored. The next day, frustrated and disappointed, I canceled my order altogether. Bottom line: Ashley Furniture’s customer service after the sale is terrible. They seem to care only about making the sale and then disappear once they’ve got your money. I wouldn’t recommend them if you value reliable service and honest dealings.

Had a pleasant and non pressure experience shopping for our new living room. Can’t say enough about Jazz, she was really great to work with. Giving 2 stars because two of our pieces for our sectional were the wrong configuration pieces so was left with half our couch til the right pieces get delivered, which was almost a week later. Felt like we should have been a priority to get it sooner, but that definitely wasn’t the case. They have a high delivery fee as well. So be prepared for that. Having said that, I highly recommend their furniture. I shopped around quite a few furniture stores and they honestly had beautiful, durable furniture.

Great atmosphere & customer service. Very pleased with the product.

Deanna was very helpful, knowledgeable and friendly. She made me feel at ease and didn't push to make a sale.

Very helpful Thank you

Dr. Bob & Timothy were the best, both went out of their way to help find what I want. Quick & easy.

Disappointed in the lack of communication and misleading information regarding our purchase. I had to continuoulsy call to check the status of our shipment after the initial delivery date was missed (4 days with know call or reason of the delay.) Once in contact after several attemps, they even revealed they had our shipment set to deliver in October when it was scheduled and confirmed for July 2nd (2 weeks after we visited the store for purchase.) We ended up cancelling the entire order. Avoid the headache. They are not organized. 0 out of 5 stars truly!

It was a good experience and nice furniture.

Easy and seamless process.

I came in yesterday, to get inspiration of future decoration/furniture. I declined any help nicely as I was just browsing the store. I was then approached again less than 10 minutes, where an employee was being very consistent and pushy with helping to the point of me leaving from being uncomfortable. As I was leaving, her and her coworkers were staring at me and my following party, as if they were talking about us. Very unprofessional.

Had a great experience in here thanks to Darraul. He was knowledgeable and really took time to help me find exactly what I needed without any pressure. Great service

I will never shop here again. My husband and I have been loyal customers for over 10 years, but after this last experience, we’re done. We were absolutely price gouged — $28,000 for bedroom furniture and a Tempur-Pedic bed! When we said we needed a day to think it over, the tone of the customer service shifted dramatically. The pressure was intense. Right before we walked out, they dropped the price to $23K — just like that! That alone tells you how inflated the original price was. We also inquired about replacing our couch cushions and were shocked again — total robbery. To make matters worse, the manager (a Mexican gentleman) was incredibly rude and kept pushing us with aggressive “buy now or else” tactics. I’ve worked in sales — I know the tricks. It’s not about manipulation, it’s about being genuine and helpful. We ended up walking out and are so glad we did. That same day, we stopped by Austin Furniture Outlet on the corner of 183 and Whitestone. We bought the exact same Tempur-Pedic bed for just $8,000 — and they even threw in the couch cushions for free! AFO’s customer service was incredible. It’s a family-owned business, and you can tell they truly care. No pressure, no gimmicks, just honest pricing and a genuine desire to help you find what you want. Bonus: they carry brand-new Ashley Furniture and have a kiosk that makes browsing easy with no hidden fees. Save your money and shop at AFO. You’ll thank yourself later.

Isaiah was extremely helpful and engaged with us as soon as my wife and I entered the store. Highly recommend going and seeing him!

Easy to search and the sales as always not hovering all the time giving us time to talk.

Bought a lot of stuff from this particular store love the ambiance and sales reps there especially Tim always polite and willing to make it work

Very attentive salesperson (Pico) was helpful in finding pieces that fit our needs. Partial delivery and setup of our order was completed and went very smoothly and right on time

Takes extra money and then doesn’t deliver furniture as ordered.

Thank you Larry for helping us finding our perfect sofa. You were very informative and had patience with us. We appreciate it. 😊

The salesman Todde was very helpful. The fact you can't reach the store to discuss matters is very frustrating. I've tried for 2 days to reach store, and end up at call center line. And of course the store hasn't returned my call.

I had a great experience with Ashley furniture in Cedar Park. I had an exchange and they listened and did everything they could to make it right. Isaiah at the Cedar Park store was fabulous. Along with Deborah. I left happy!

Amazing experience. They had some technical difficulties but Isaiah saved the day! My new hero!

Wonderful help from Ashley. She showed me exactly what I was interested in and quickly got my order taken and shipping figured out. Highly recommend her!!

Darraul was amazing in helping me and my GF choose a bed! 100% need to get with him and he will get you exactly what you need!

Timothy was a great help! Very professional and efficient. He got me exactly what I needed.

One of the worst experience I had. First time, when I visited the store, I finalized 2 beds. I asked the sales person what would be the offer price and I might use their finance if the deal is good. The Sales person was reluctant to give me the offer quote price (even a rough price) and said only if I enroll and complete their credit check he can say the final price. It didnt look right, what if I am not happy with the price, the person mentioned that this is how it works here. Which we found really odd, forcing person to get finance approval to get a quote of a bed. Never seen that anywhere. Went to the store another day, hoping to finalize the bed. I was checking out the bed and I had 1 small query about it. The earlier sales person was busy with other customers, so I asked another sales person if he can clarify my query. The other person was so rude and mentioned that he can't answer and I have to wait. Waited for 5 mins to get a 10 second answer, the other person came by answered the question and just left without checking if I have any more queries. Not at all good experience. Pflugerville Ashley has WAY BETTER customer service. Would never go back.

We had a great experience Tim was very knowledgeable, guiding us to make the best decision

Nice spacious place. Well lighted and with lots of choices

Subject: Extremely Disappointed with Misleading Sales and Poor Customer Service I am extremely disappointed with Ashley Furniture’s service and the way my issue has been handled. Last month, we purchased a bed frame and mattress totaling $4678. At the store, we liked the design of a particular bed frame but noticed it was chipped, cracked, and looked very old. We specifically asked the salesperson if this distressed look was part of the design. He clearly told us no—that the frame had just been on display for a long time and the new one would be in perfect, fresh condition. Based on that assurance, we paid the full amount and placed the order. However, when the bed frame was delivered and assembled at our home, I was shocked to see that the exact same chipped and worn-looking frame had been delivered—including a visible crack on the leg board. The delivery team then told me that the frame was actually named “Chipped White…”—meaning this look was part of the design all along. This was a complete contradiction to what we were told at the store. We immediately visited the store to speak with the same salesperson. He admitted the issue and said a Jira ticket would be opened and that we would get a replacement. They made us wait until the store’s closing time to raise the ticket. The next day, a customer service representative called and, after hearing the whole story, simply said the replacement was not approved and that nothing could be done. I feel completely misled and heartbroken. We were very clear in stating that we did not want a chipped or distressed frame, and now we’re stuck with something we never agreed to. This is not just a miscommunication—it’s a case of being sold something under false information. I request Ashley Furniture to take full responsibility for this and replace the bed frame with the one we were promised—or provide a full refund for the bed frame.

⭐⭐⭐⭐⭐ I had an absolutely fantastic experience at Ashley’s Furniture Store, thanks to our amazing sales associate, Deborah Snook! From the moment we walked in, Deborah was incredibly attentive and patient, taking the time to help us through multiple attempts to secure financing for our purchase. She made sure we understood all the warranty options available, which really put our minds at ease. What impressed me even more was how great she was with our seven-year-old. She engaged him in conversation and made him feel included in the process, which made our shopping experience enjoyable for the whole family. We will definitely be returning to Ashley’s Furniture Store for our future needs, and we highly recommend asking for Deborah if you want a truly outstanding shopping experience! Thank you, Deborah, for your exceptional service!

Our sales person, Larry, was very helpful and professional. We found exactly what we wanted. We have used Ashley numerous times as they have fair prices and good customer service.

Excellent service!

Jacob Faz was awesome and very knowledgeable on every question.

Terrible customer service. Sent wrong mattress then took a month to send right mattress. They straight up lie to the customers pretending to give them a deal but add it back in, added warranty without consent on a dresser. Told us it would be free delivery and then charged us. Couch was delivered with a hole in the back, they took 2 wks to come and fix it and repair it, not replace it. I finally canceled my purchase on the dresser, why? Because they forgot to deliver it, they said it would be a week or so to get it delivered, which I paid cash for. Upon calling and speaking to them, very rude no apologies, so now I am waiting on a refund which they said would take 7-10 days. Christina was rude and hung up on me. I will never recommend this place.

If I could give a zero I would. Unacceptable lack of follow through and accountability. Terrible customer service.

It was a great experience I went in to look at a bed frame that I wanted and I was helped by some amazing people. The staff was incredible I will be back in the future.

Diana helped me. I wasn't sure if a dresser there was in my budget. She added some discounts and got the price down.

CAUTION!! Prices are marked up a lot in-store.. check online and ask for price match or just buy online. I bought a lamp yesterday which is 55% marked up thank online price Update: I reached out to customer service and they said they cannot do anything because the item is already at home. 😂 It is funny how the draft their policies to say we cannot do anything once the item is in your house.. not even price match. I also reached out to the number ashley provided below. It is automated texting and got a reply saying technical issues. I don’t want to try anything else. BOTTOM LINE is to check prices online before purchasing TO AVOID getting ripped off.

Store associate Stuart - was the best! Good attitude, friendly, knowledgeable and listened and helped me with what I needed. Will go back again.

Super helpful staff

Great selection. Salesperson, Darraul found exactly what we wanted for the right price.

The gentlemen did an awesome job delivering and setting up our new furniture

Piko Munda gave us the best experience possible. Super friendly and charismatic. Helped us find exactly what we wanted.

So helpful!

Approached by a very friendly gentleman. Shared what we were seeking, he asked a few questions to narrow down our search. Walked us to the chairs we might be interested in (we knew what we wanted saw them on Ashley’s website a few weeks prior). He matched pricing, checked out and asked if we had any mattress needs. We have a Temperpedic for over 20 years and will be in need in the near future. We will definitely seek him out when the time comes! Well done Daren (name spelled wrong)

Easy process. Probably helped that I'm an easy buyer. Already knew what I wanted. Just went there to buy it.

The staff was amazing and knowledgable! I got a great deal and delivery was only a couple days out! Ashley Cedar Park || R O C K S ||

Great service from beginning to end!

Caring and professional sales person spent time giving us lots of guidance and choices. Very patient with us as we deliberated which choice to make.

I would have done five except we bought a warranty when they told us no matter what was wrong they would send someone out to fix it. It is a love seat recliner with a divider in between. The chair backs stopped coming all the way back up. Neither one of are heavy people so it wasn’t our weight that caused it. We have attempted to file claims and we get a run around from the warranty company. Denials because we did not know the exact date it started doing this. This chair is just over a year old. These things should last longer than that. The warranty company says they will send us a copy of the conditions and that we should have read the fine print. What?? How is that good sound business?

Zachary was amazing to work with, he was professional, personable and listened to all of our needs and found us furniture that would be perfect for us.

Larry, was awesome! He helped me get what I liked.

Never trust these guys.

Sales person, Jacob Faz, was professional, friendly, and provided exceptional Customer Service!

The sale process was seamless. Kay was very patient with us as we changed our minds over and over until we had what we wanted. Delivery was a breeze. Efficient, carefully unpacked and placed in our home. Thanks everyone. We will be back.

Sales girl First tolled us the Fabulouse sales and discounts we were able to get and then says she took $500 off and nothing of that was done we needed a dinning table asap so that’s why we went thru with the process but líes no good

What an amazing experience, all thanks to my man Jacob!! I usually HATE furniture shopping because I hate feeling followed/pressured, and the sales breath. Well, working with Jacob was a relieving breath of fresh air. He didn’t act pushy whatsoever. Jacob was EXTREMELY helpful. I went in to browse, check out options, but I ended up just sitting down with Jacob shooting the stuff with him about my wife and kid and it was really nice. Like chatting with a friend! My couch browse turned into getting a new dining table, 2 couches, and a swivel chair……… his level of customer service was exceptional and can’t recommend working with Jacob more! ASK FOR JACOB!!!!

Timothy was awesome! Super knowledgeable and he helped me find exactly what I was looking for. Can’t wait for my couch to come in.

Sales person was exceptionally helpful. She was truly interested in what we wanted and very helpful in choosing what was right for us!

DO NOT BUY FURNITURE FROM THIS PLACE!!! I bought a dresser which was delivered damaged. CUSTOMER SERVICE is the worst you will ever encounter. I am still getting the run arond on getting a resolution on replacment. AVOID doing buisness with any ASHLEY FURNITURE!!!

Ashley furniture is a good value, and your money will go a long way here. We had a very nice sales gentleman who got what we needed done. So thank you Ashley for providing furniture that our budget likes.

Amazing staff and very friendly manager! They make the shopping process easy and fun. They even helped us carry our stuff out.

Wonderful staff and amazing selection of items!

My other half and I just went in to look around and get an idea of what we would like in the future and really just to kill time, Mr. Todde helped us out and was fantastic and very fun and friendly and was able to sell us a couch that we actually needed! We will be back for sure and if anything we want Todde helping us

Good service

Nice mattress shopping experience with Darraul in Cedar Park. Informative, pleasant, not pushy at all.

Great experience mattress shopping with Todd (our sales gouuy). We searched all day and no other sales person took the time to understand what mattress was best for us … alignment, etc. Also, we got the price we wanted for a really good mattress. Super excited to get it on Friday. Thank you!

Fantastic customer service by Kay and Darrell. They were patient, kind and listened to our needs. We will be back.

The store and sales staff were amazing. John and Isaiah were helpful and made sure our needs were met at a price we could afford.

Reece was very informative. We are excited to try our new mattress & base. Hoping to sleep better.

Made purchasing an almost entire new home in another part of the State much less stressful. Jacob is great

Wonderful service and experience. Highly recommend!

Great experience over all. Jacob knew everything about all the beds and more. He answered all my questions and made me feel comfortable. The credit process was easy. Setting up delivery was easy as well. The store was clean and well spread out and parking was easy.

Reece Kirpaul was the salesman who helped me. Great sale and a good time to buy what I needed.

Worked with Larry and had a great experience. He found us the best deal and was patient and informative during our exploration of our needs.

Jacob was great! He gave all the information and facts about the products and went over everything in detail.

Loved working with a friendly professional!

Good customer service. Was greeted as soon as I entered the store. Sale going on now for Memorial Day.

Isaiah is the kind of manager who makes you want to buy more stuff. I didn’t. But he made me want to. By his sheer managerial presence and orange brand power. But seriously…thanks.

I had a wonderful experience at the Ashley furniture store located in cedar park, thanks to the incredible service provided by the staff member Darraul. He was extremely patient and took time to clearly explain the different types of mattresses and their comfort levels. What really stood out was his deep knowledge, Darraul is truly a sleep management specialist! He listened carefully to our sleep concerns and guided us to a mattress that perfectly fits our needs. His friendly and down-to-earth nature made the entire process smooth and enjoyable. I highly recommend both the store and this amazing staff member to anyone looking for expert advice. Five stars all the way!

The experience was very professional. There were no issues, and I was able to be in and out with the furniture I wanted!

Pico was great

Good service and discount

The best in a long time furniture buying experience. Overall good quality furniture and buying experience.

Such a pleasant experience. So much patience and grace as he helped me make my Mothers Day purchase.

(Translated by Google) I loved the kindness, patience, and respect they showed me. I was very happy with the discounts I received when I made my purchase. Thank you. (Original) Me encantó la amabilidad, paciencia y respeto que me brindaron, salí muy contenta con los descuentos que recibí al hacer mi compra, Gracias.

I had a great experience buying furniture with Jacob at the Cedar park store!!

Ashley was SUPER GREAT. You’re lucky to have such a talented, knowledgeable & friendly person in your employment. When we shop there again we will definitely ask for her.

Zero customer service. Rude and unprofessional. .

Great service

Todd was very welcoming and helpful. I truly appreciate his patience and time with me. Customer service is a 10. Thank you Todde

This is the second fairly large purchase I’ve made at Ashley in the last year. Super happy with the entire experience on both transactions. Quality furniture, knowledgeable and helpful salesmen, seamless delivery. Will continue to shop Ashley as well as tell everyone I know what a great experience we had.

Great quality furniture and good prices. Staff was very helpful, particularly our sales helper Deborah. Very happy!

I went in to buy a battery for my chair and the salesman was very helpful.

(Translated by Google) Very good service and my Yenir's are beautiful. (Original) Muy bien servicio y lindos mis Yenir’s

Darraul was very great and went out of his way to help me! Thank you!

I am rating 4 stars only because the sales man we sought out (John Laing) was very professional and was very helpful. If not for him I was ready to walk out as I walked the majority of the store without anyone offering to help. Being in their phone and ignoring my smiles seemed to be their priority.

This is the absolute worst experience I have had purchasing furniture. Larry Liggett and Timothy Woods, Assistant Sales Manager of the Cedar Park Ashley Furniture store, do not follow up with what they say they are going to do! I have not received my refund on items I never purchased, but was charged for! Absolutely the worst customer service I have ever experienced! I would not recommend this store at all! You will be charged for items you never purchased.

Larry was great! Stoked about the new couch!!

The Delivery Guys that left our items did a wonderful job and were so nice!

Jacob our salesperson was great.

Best furniture store shopping experience ever! No one was super pushy, just super helpful. Larry was a mattress wizard! I have years of sleeping experience, and I learned more about sleep in 30 minutes than I knew to date. He was able to fit us with the perfect mattress; he didn’t try to sell us on the most expensive option but rather the option that was best for us. Ashley’s has incredible financing options and even better warranties. Thank you!!

Reese was attentive to our needs and got us a great price. We will be back.

Don’t walk run away

(Translated by Google) If you want to waste time and have a bad furniture shopping experience that costs you twice the price... come here. First, they applied for a line of credit I didn't want, which affected my credit. Then, they sold me a very expensive sofa (1500), which I got for a better price at the same Ashley but in Pflugerville (800). They charged me an unnecessary $170 shipping fee because the sofa is already assembled, just add the legs (with the other Ashley, shipping was free). They also added $300 insurance without asking. Then they sent me the wrong sofa; the one I bought had a bed, but they sent me one without. Now, I'm going to talk about the delivery: it was terrible. They fell down, and the only assembly they were supposed to do was put the legs on, and they placed them carelessly, all wrong. Go to the Ashley in Pflugerville instead. No fuss, fair treatment, and good prices. (Original) Si quieren perder el tiempo y tener una mala experiencia de compra en muebles y que les salga 2 veces el precio... vengan aquí. Primero me aplicaron a una linea de crédito que yo no quería lo cual afectó mi crédito. Después me venden un sofá carísimo (1500)el cual conseguí en un mejor precio en el mismo Ashley pero de Pflugerville (800), me ponen un envío de $170 innecesario porque el sofá ya viene armado solo poner las patas (en el otro Ashley el envío fue gratis). También me agregan sin pedírselo un seguro de $300, Después me envían el sofá incorrecto, el que compré era con cama y me enviaron uno sin cama. Ahora les voy a hablar de la entrega: malísimo se les cayó el sofá y el único ensamble que debían hacer era colocar las patas y las colocaban sin cuidado todas viradas. Váyanse al Ashley de Pflugerville mejor, sin mucho revuelo, trato justo y buenos precios.

Great Experience! Excellent customer service.

Piko and Ian were very helpful. We went to buy one bedframe. We went down to buy three bedframes plus accessories!

Our experience with Ashley furniture was the best, John was helpful and knowledgeable. Thank you for all your help John! You are a great sales person.

Staff are nice and friendly

Reece was extremely helpfull when i was looking for a sofa the other day. I found one that I liked and he moved it around to get the configuration just the way I wanted it.

I wanna be honest, the worst experience is being deceived, told my staff gets delivered same day, went in , called and assured lies, now l live in a hotel waiting on my matress. Its sad. Moving is hard but if l pay yaal to make it hard , its a sad sight

Larry was really friendly and efficient with getting us exactly what we were looking for. We also took a sleep demo with him and are now looking forward to going back for a mattress soon! Thanks for helping us get our new couch!

Deborah and Piko were extremely helpful and accommodating! We have purchased quite a bit of furniture from Ashley and will continue to be repeat customers.

Everyone was very nice and worked with me to get what I was looking for.

Great experience with the sales rep at Ashley! They were friendly, knowledgeable, and really took the time to help me find exactly what I was looking for without being pushy. Made the whole process easy and enjoyable.

Diana offered me a great price and 0% APR, an offer impossible to refuse. Not to mention the great quality of their furniture.

Piko and his store manager were fantastically helpful. Great experience!!

Great help with finding a part.

We had a terrific experience. Sunny is very friendly and professional. She has great customer service talent. We also enjoyed meeting Ian. We will certainly return soon.

This was our our 1st experience at Ashley furniture & it was very positive. Everyone, especially our salesperson were very helpful.

Deanna was so amazing and helpful. I recommend going to her! She is not pushy at alll and really cares. Not once did I feel like I was working with a “salesman”. They are lucky to have this lady !!! 🙏 Thank you, Deanna , for being you. Keep shining !!!

Super experience. Dustin was our rep and he was super knowledgeable and attentive. Awesome to see the new technologies when it comes to couches that are now spill proof, scratch resistance and can recover from minor punctures. Ian the manager was also very helpful and attentive. Definitely 5 out of 5 and will buy from Ashely again. Oh… and yes… we bought a new sofa.

Everyone was awsome at the store

John was a good salesman and gave us a great price.

Ashley was amazing in every step of getting our sectional delivered! Despite us being difficult about having to change delivery dates few times.. they were always accommodating and helpful! Darraul was also amazing in helping us purchase and always quick to respond to our messages, even on his day off!! our experience start to finish was amazing

Was the best experience. Low prices, satisfied customer

Larry was fantastic! He was patient and explained everything to us very well. He worked out a an amazing deal. We will certainly be back to see Larry again

The entire experience was and still is a nightmare....we cancelled an order that was never delivered and the next day there was a box left outside the door without any notice. They state because we brought it inside they will not honor the cancellation....They are very pushy and once they have your money do not want to hear from you again.

Reece was very knowledgeable, gave us ample time to roam and shop, and gave us plenty of great ideas and options. He was the best sales rep we've ever worked with. Thank you very much, Reece, and God bless you!

Met Darraul on our first visit and really appreciated his kind manner and detailed responses. Placed order next day with less items than originally planned. Changed mind again and placed order over the phone with Isaiah. He ensured the deliveries would line up for same day. Great customer service!

It was ok I just don’t like the forced request to test out mattresses. I came for a table not a mattress. My sales person did a great job,

I will never shop with this store again. It has been 2 weeks of waiting for my couch and it has yet to be delivered. They have given me multiple times that I have had to take time off of work to be available and each time it gets canceled they “can’t give a reason why”. Terrible customer service and no empathy. Highly recommend shopping elsewhere.

Our sales person was Ashley at the Cedar Park store. She was a delight to work with! We came into the store several times before purchasing. Very knowledgeable. She helped us patiently each time, and gave us space to decide. She was wonderful. Excited to get our delivery in 2 weeks!

Ashley in Cedar Park has a wonderfully nice & wide selection of furniture. Ask for Larry Liggett. He is great.

Ashley (yes that was his name) was fantastic. Low pressure the first i came in and then super helpful with finding things that matched my personal style. If you are looking for a mattress ask for Reece he is the Mattress King (hope that's not copyright infringement on Friends). I've never been so satisfied with a sales experience from start to end.

Thanks to Timothy Woods, Durraul Middleton. We received the best attention in Ashley (Whitestone) ask for them.

Everyone who was there went the extra mile to help us. My wife and I furnished our home , with their help. The new lady who was training , to the manager who helped throughout the sale … Awesome job to all the employees of Cedar Park Ashley’s Furniture ! Sincerely , Wesley and Stacey Sargeant Returning customers to Ashley’ since 2015

Piko was wonderful, thorough, accommodating and professional! Thanks for your help,Piko!

I wouldn’t wish my experience with Ashley Furniture of Cedar Park on my worst enemy. This place is a masterclass in broken promises, variable messaging, and poor customer service—especially when it comes to their so-called “mattress expertise.” Buckle up, because this is a horror story. At the point of sale (dealt with Corey Currale), he assured us (in his lab coat lol) that returns would be a breeze if the mattress didn’t suit us—full refund, no hassle. Spoiler alert: that’s not even their policy, so a massive disconnect here. Oh, and the “free delivery” promise at POS? Nope. Customer Care (CC) contacted us and wanted us to drive down to San Marcos to collect the thing. Hell naw. We had to complain vociferously to CC to get them to do what they promised: House delivery. They tried to slap us with a fee to bring it to our bedroom—something they advertised as included. After being on hold for way too long, they grudgingly agreed to “free” delivery… to the doorstep. We had to hump the thing upstairs our selves. Wow, thanks for the bare minimum after we had to twist their arm. I guess their definition of “free” is different from mine. When the mattress (for my wife’s bad back) turned out to be ridiculously soft, zero support, we tried to return it, only to be met with a circus of delays and deflections. First, it was “exchanges only,” despite their initial full refund promise. There was nothing even remotely suitable for us in stock. By the third physical call out to the store, Corey very begrudgingly began hassling CC on our behalf, with literally no feedback for WEEKS. BTW, their own sales team had the neck to complain to me about their own CC dept. The in-store staff? Once a sale is made and you are looking for service, the gloss comes off real quick: zero interest in helping—like we were inconveniencing them by daring to question their nonsense policies. It’s almost like they’re banking on you giving up out of sheer exhaustion. Save your money, your sanity, and your spine. Ashley Furniture of Cedar Park, and very possibly everywhere else, doesn’t deserve a dime. I’d rather sleep on the floor than deal with these sharp-practice merchants again.

If customer care and after sales service is important to you then don’t buy from Ashley furniture in Cedar Pk.

Ashley Furniture, at Cedar Park, TX, is a great choice for furniture! Store is bright, clean, and has a wide cart of furniture to satisfy most people. Our salesman was extremely knowledgeable and friendly. He was not aggressive, but patiently answered all of my questions. He made the decision, of shopping for furniture, very enjoyable! Definitely would recommend this store, if shopping for furniture!

Zach and T (his manager) delivered what I like to call an 'Ashley's Experience.' Thank you for truly understanding our needs and helping us find exactly what we were looking for.

Larry L was the best! No pressure and easy going. Very knowledgeable!

SATISFIED!Great, painless customer service, I'll be a customer for a long time, Thank You

similar to other reviews, these guys will promise everything in order to get a sale and then not follow through. they promised me free shipping. i just had to pay the full price and then they would credit me back. that never happened despite multiple phone calls and multiple assurances from their staff that it will happen. you might think to yourself, "I'm not that stupid, and i won't overpay just to get reimbursed later". So, if you ignore this, they still get 1 star! both couches broke within a month, and i've been waiting for over 2 months for someone to come and fix them. this is just a big waste of money and huge waste of time.

Friendly patient knowledgeable

Weird place, absolutely no way to contact the store after the sale. They seem to be afraid of posting a phone number. I did get the sofa on time and it seems OK. They also would not give me a printed quote. . Very unprofessional. I heard the manager yelling in the background that I would use the quote to get a better price somewhere else. So what. Isn’t this how people compare prices and do business. Again very unprofessional

Tim Woods was a great Sales person!!!!

Great collection and ambience at the Cedar Park Ashley. Mr.Corey Cuellar patiently showed us all our options, gave price estimates without hesitation for each and every option we enquired about. Great customer service! We got our couch after been looking around in various outlets for more than a year.

The store has a great selection! "T" took good care of us and helped my mom find the perfect recliner for her needs! This was our second time shopping with Ashley Furniture and "T"... we will be back the next time we need something!

Great customer service from the sales person to the manager

Deanna was a great salesperson. Very knowledgeable and polite.

Salesman was very slow and ended up ordering the wrong chairs. We went into the store knowing exactly what we wanted. The transaction should have taken 20 to 30 minutes and we were there over an hour.

Great products from Ashley and service from Ashley…actual name of the gentleman who helped my wife and I. Highly recommend for all your furniture needs!

Was great, it's my second time, and I will be back again, great team

Me and my daughter had the easiest & best experience with Ashley at Ashley Furniture CP. I’ve been looking for a couch for 5 months, popped in after a long day of kids birthday parties & errands. I found something I love w/ his recommendation & “styling” I had a vision & he made it come to life. Thank you, I will be back for my dining room soon. The best part, couch is coming within a week. Great service, it’s rare these days.

Great people taking care of customers. Store manager Jason was very attentive and great person

I’m editing this review. I was fooled to believe I’d be taken care of. I was lied to multiple times by sales man and managers! I’m pissed I gave them 3weeks to fix their mistakes and I can’t even get a call back. I hope the couple dollars commission was worth the 1 star and losing a customer. Everyone if you’re reading this before purchasing run out the door. They have no respect for peoples time or money , your just a check to them Update- I won’t rest til it’s made right, lie to me all you want but at the end of the day you have to answer for this unprofessionalism and bad sales tactics

My wife and I enjoyed our furniture purchase. Zachary was very knowledgeable, helping us find the right comfortable loveseat for our restful evenings and weekends.

It was awesome and my sales rep was Timothy Woods and was so fabulous . He was kind and courteous and so helpful . His customer service was the Best and found me the perfect lamp I’d been looking for .. highly recommend Ashley Furniture where I’ve shopped for over 20 years !!! Deanna went out of her way with kindness and great customer service when I returned the next day for another purchase. She had a smile on her face, which is rare these days and she just was very helpful and took care of my needs and maybe feel like a valued customer. I highly recommend Ashley furniture and it’s due to these people. Have a blessed and beautiful dayand that.

Timothy was great! I knew what I wanted when I called and he helped me get the best price. Great experience.

I highly recommend the Pflugerville Ashley store and Amit, I did not have the best experience with the cedar park location (workers name was ashley) but called the pflugerville location the next day on whim not expecting to get any better help, and was helped by Amit and he was easily able to help me get exactly what I wanted easily over the phone for the best price (and price i wanted/ that was $300 less than what the other guy told me was the best he could do) and had great customer service skills and made purchasing exactly what I wanted easy and stress free! Hopefully the delivery goes just as smoothly but he did a great job explaining and getting me the best deal and with easy text communication so I could confirm I was ordering the right item with photos and sent his business card. Well done! Give Amit a raise :) 2 star for this location, 5 star for Pflugerville(austin) but the furniture is good quality, rating more for service i received at this location.

Service after the sale is absolutely zero. I will never buy anything again from the company. They wanted to take money off for my damaged furniture delivery. Buyer beware of this business. They sell the product and you are stuck dealing with a Chat bot that can’t help you. No calls back, no emails back..They sell and don’t care what happens to you afterwards. Absolutely awful. Nebraska Furniture Mart will put them out of business in a week when they come to Cedar Park!

Todde was great to work with. He listened to what we were looking for and our price point. He offered good suggestions, good insight ,and product knowledge. He also didn’t waste time showing us things we didn’t want. It was an exceptional experience.

Great product and great service and help for out salesman John!

Great Service. The manager was very involved and made me feel welcome! great materials, and Deanna was very knowledgeable!

Everyone was very friendly and very helpful. I am very excited about getting the dining room set and especially the bed. John was extremely helpful. With choosing the Type of bed I wanted.

Unfortunately I went in looking for a bunkbed and got approved. Started looking sofas too. I decided to go with just the bunkbeds. I asked how much it would be for basic mattress. For a twin and queen mattress 1600 dollars just for 2 mattresses. I decided no and just the bunkbed frame and that was 2k. I did not buy anything. I was not told the price of the bed until the signing of the papers. And then my purse broke and I took that as a sign for me I will always be broke if I do this. Over 300 a month for a bed frame for 24 months. That's one part of the experience. Sales rep did not listen to us and wanted us to lay on the mattress in store for 2 hours. It was awkward. I've been in sales for 10 plus years and have trained a lot of people. And if the rep is talking more than the guest we have a problem. Take off those doctor jackets yall look goofy

My husband and I have shopped many times with this Ashley Furniture location and will continue. The impeccable customer service from salesperson Ashley L who made the shopping experience as easy as they come with no pressure. Deciding which pieces of furniture we wanted this time was the hardest part. 10 out of 10, will shop with them again!

Corey was super friendly and helpful! Great customer service.

Corey was great from start to finish. Corey made our shopping experience easy

When I walked in Ashley looking for a specific couch, I was greeted warmly. Jarred was very helpful with my purchase. I’m thrilled that my new sofa will be in my home soon!

Looking for a lift chair. Corey Cuellar was extremely helpful and found exactly what I wanted. Perfect for my needs. Chair to be delivered next week. Would recommend this store to others. Looking forward to the chair

My experience and purchase was nothing short of amazing. The entire process was smooth, easy and quick, I'm not sure why I was stressing about making buying, the staff was welcoming, helpful and couldn't have asked for a easier purchase!

This store is very shady. They lie to get your business. Do not shop here. I was told by the floor sales manager (short guy with scar on his face, Jason maybe) that I would get a credit for delivery if I bought that night. Credit never showed on account. Been texting with Kay (sales rep) for over 90 days and keep getting the run around. Was told a ticket was filed with corporate but I called corporate and they said they did not show anything on my account. See texts with sales rep. DO NOT BUY ANYTHING FROM THEM. In fact, the delivery and redelivery was a small nightmare by itself. I would recommend you stay away from Ashley all together. Buy at Living Spaces, Rooms to Go, or Haverty's if you have money. These guys are used car salesmen.

I worked with Ashley. He was awesome very helpful. No pressure sales! Can’t wait to get my chair!

We went to Ashley to look at recliners for my husband . Our salesman was very helpful and patient. He helped get us great prices. He sat with me and talked while I decided to buy one for myself. Thanks Alberto.

Salesman”Manager” was good at leading the sale. But the hand off was bad..I asked about pricing and during that time all the hidden costs should have been brought up, not after I agreed with everything and I’m signing the final paper work.No explanation on the application fee or additional delivery fee. $150 more added to a sale is crazy. Do better!

Kay was phenomenal in the purchase, Jason the store manager was informative on a solution that worked best for me. Definitely recommend.

Greeted at the door then personable and professional service throughout the store visit. We found what we were looking for which led to a smooth and positive transaction. Great job!

Went to the store with my grandfather to get a bed. Sales associate showed us one that we bought, told us the pricing, then ordered the wrong pieces and had it delivered. Ashley’s associate refused to correct the mistake saying it was my fault for not reading properly and then they stopped answering all phone calls and refused to let us speak to a manager.

Wow!! Just wow!! Five stars every time i go in that store and deal with that woman Ashley Lamb.

Larry was super informative and helpful. Helped us save money where he could. Would recommend him for sure!

We came into the Cedar Park store just to look, we really didn’t need anything but we were considering upgrading our old furniture so why not look?!!. We were greeted the door by a nice young man named Darrell, he told us what the deal was with sales and asked what we might be looking for, in our case living room furniture, and pointed us in the direction and then left us alone. We wandered about and every once in a while we would ask Darrell a question (which he answered immediately) AND handed us a tape measure to boot! Bottom line, he guided us into an excellent sofa, one from a group collection we didn’t know even had the size we wanted since it wasn’t on the showroom floor and a great price too! Our first experience with Ashley was great! We felt like we purchased a very nice piece of furniture and the experience was completely enhanced by Darrell so thanks to him we will be enjoying our new couch within days! We can highly recommend the store and if you’re lucky enough to get salesman Darrell, then that’s the cherry on top!

Reece, our salesman, was at the door to greet my wife and I as we entered the store, and showed us to exactly to what we were looking for. He answered all our questions and made us feel right at home.

the staff was very helpful and nice, we will come back.

I had a great experience here at the Cedar Park Ashley store. My sales woman, goes by Tee, was great. No pressure, just gave me information. There was a sales, with the day I was there being the last day of the sale, which she told me. So I bought the sectional that day. Also I believe the store manager, Jason, came over to chat as well. I asked about the bad reviews and both were honest and told me they were there at that store to improve. Also informed me of a new more focused delivery program they were implementing to improve that experience. In my experience, both Tee and Jason made my experience great and the delivery was great as well. I think they have reached their goal. So 5 stars, thank you!

Do not get their warranty. It is a scam. I was lied to about the warranty, and the salesman is uneducated about the warranty. We were told that if anything happens to the couch besides floods and anamal damages, it's covered. Later down the road to find out that, basically, nothing is covered. Nothing works on our couch. Can't relcine, no lights, nothing. We've been around the ringer trying to find if the waranty company was going to service. What a waste of $400+ warranty that only covers stains

Todd was so thorough and kind! He made our visit extremely pleasant.

Great service experience with Ashley Store. Corey, our sales advisor, was professionnal, knowledgeable & friendly. We purchased a number of pieces which were delivered promptly and setup to our liking.

It took a little time to write up my order but otherwise the service was great.

Highly recommend this store! Bought a couch this past weekend and very pleased with the buying experience. We went to a couple of stores in search for a comfortable couch that is easy to clean from pets and kids. The Ashley in Cedar Park had a good selection and Corey, the sales associate was very helpful and patient with all of our questions. Very accommodating! We bought a modular, reclining DuraPella and modified it to our liking. Will definitely go back for more furniture!

Was quick and painless. Can't wait to see our new table!!

I had a great shopping experience today at in Cedar Park, TX. The Staff was friendly and very knowledgeable on their inventory. I appreciate their assistance with my purchase. Thank you!

My wife and I came in to the Ashley’s Furniture in Cedar Park looking for a specific bed we saw online. We were greeted by Corey and after explaining to him what we wanted, he immediately knew where to direct us. We found our bed in the signature line my wife and I wanted and that’s all thanks to Corey. He is professional, knowledgeable, and provides great customer service. If you are planning on visiting this location, be sure to ask for Corey. He will take great care of you. And as a pro tip, make sure to get fitted for a temper-pedicure mattress. It’ll change your entire perspective on mattresses.

Todd was very patient, we looked at 3 different living room sets before making our choice. Thank you

Stuart was a dream to work with. Great selection of furniture, too.

Love shopping with Ashley. But Cedar Park location was especially nice. Larry and Reece were in incredibly helpful and took care to ensure I was getting what I wanted vs what they wanted to sell! Very happy with the team there!

Daenna was outstanding to work with. She provided details and expertise on the product without creating a pressuring environment. We ended up purchasing a couple of pieces and are pleased with the deal that was arranged.

Had a great experience with Darrul today. He patiently answered every question and worked to find solutions. It has been a refreshing experience thus far. I’d definitely shop here again.

Great service and was very hospitable.

It was a pleasant buying experience with KAY! She was extremely helpful and patient throughout the process! I do recommend the Cedar Park location as long as KAY works 👍

We have Purchased from Ashley a few times and we have never been let down to date. You tell them what you need and your budget…they will go above the norm to help find that for you. It’s MY furniture store

Good experience, got exactly what we were looking for. Manager and salesman were very friendly. Would recommend and will be back

Darraul was very helpful, but not pushy in the least. He was a pleasure to have served us.

Everyone was very helpful and didn’t feel like I was pressured into buying anything.

Diane was very kind… knowledgeable,.. not pushy

One of the best furniture buying experiences ever! Great personal attention without being pushy. Piko was extremely helpful and considerate. And the manager was amazing as well. They treated us with respect and really wanted to help us find what would be best for us. I highly recommend to go into the Cedar Park Ashley store. Thank you!

Easy, no pressure sales experience. Salesperson Todd was easy to communicate with and he did a great job.

Todde was so helpful. I explained to him exactly what I needed and he delivered better than I expected. It was seamless and he was so kind. Highly recommend shopping here and ask for Todde!

Great service and great products!

Very pleasant shopping experience with our Ashley advisor Reece. He assisted us in purchasing some things we have needed for a while and finally was able to get it done here.

My wife had furniture delivered Saturday January 11th 2025. One of the bedroom pieces was broken, and BOTH of the delivery people smelled like weed, BOTH of them had their pants sagging so low they had to keep stopping WHILE CARRYING THE FURNITURE to pull them up and one of them was wearing SLIPPERS TO DELIVER AND CARRY FURNITURE. NEVER SHOP AT THIS STORE. NOW WE HAVE TO WAIT A WEEK TO GET THE NEW UNDAMAGED PIECE. NEVER AGAIN.

The buying experience was great. The two stars is for the delivery. We wait two weeks which was fine. The delivery was scheduled for yesterday Jan 11th. Cleaned all the old furniture out of our bedroom. The new set finally arrived. Both delivery guys had a strong smell of weed. No big deal just get the furniture in and set up. After getting one nightstand in, the guy comes in the tell me the bed frame is broken do I still want it. No I don’t. Looking at the box you could tell it was broken before even being loaded on the truck. The box was open and wrapped in plastic. Bring the rest of the things in and say someone will call to reschedule the delivery of the new piece. No one calls but I get a text on Sunday, not helpful at all. I am being inconvenienced because of something that should have been a priority for them to correct, I didn’t break the furniture but I have to wait another week and take time off of work to wait on the delivery. Or I can wait another two weeks for a Saturday delivery. Working in customer service myself, this should have been a priority to have it corrected and not continue to inconvenience the customer.

My sales person was very knowledgeable and helpful.

Very good experience Staff are very friendly and helpful

All was good.

Great experience in the Ashley show room in Cedar Park. Diana, the salesperson was friendly, knowledgeable and accommodating!!

Todde and Corey were fantastic! I went into Ashley this afternoon looking for a bedroom set and mattress. I was greeted by Todde who was very kind and personable as he helped me find the perfect bedroom set. Todde then set me up with Corey who helped me find the perfect mattress. I’m very pleased with my purchase and will be returning in the future!

Absolutely terrible business practices. Tedious, nontransparent buying process. Over charged by 30% more than competitor. When I went back to cancel they purposefully screeed everything up. What should have been 10-15 minutes took 3 1/2 hours. The manager at Cedar Park is terrible and should not be in front of customers ever. If you like Ashley furniture, go elsewhere. This store is NOT affiliated with the manufacturer and you can find a dozen local stores that will give you WAY better pricing and infinitely better service.

My family had a fantastic experience at Ashley Furniture, thanks to Corey C! He was incredibly helpful and patient throughout the entire process. Corey took the time to answer all of our questions and made sure we felt confident in our choices. His friendly demeanor and professionalism made the experience stress-free and enjoyable. I highly recommend asking for Corey if you're shopping at Ashley Furniture—he truly goes above and beyond!

Todd helped us out. Very friendly and made sure we got all the info we needed. Got a few pieces of furniture and it was a great experience.

Visited about three other stores but I didn't see anything that jumped out at me. Here I found a great couch right away and the salesman was very helpful too. I'll start here next time.

Zach was AMAZING! Very patient and helped us find exactly what we wanted!!

Fantastic service and extremely helpful

Slways a breath of fresh air when i go to purchase something there. I witnessed a real team at work and like a well oiled engine- running quite smotthly and effortlessly but with a bold confidence rarely seen snymore. Its really refreshing to see all the players backing eachother up and some fun laughter i had while visiting thank you so much to all that helped me and specifically the management i give 5 stars to Jason as well as to T and Tim . See you soon and id recomend Ceder Parks ashley in a hesrt best. Merry Christmas snd a Happy New year to you all . Sincerly and Respectfully, Mr. Galen P Zetzsche

Daenna was incredibly helpful and patient with looking for new furniture. Thanks so much!

After a terrible experience at the Killeen Ashley store, I reached out to this location and had an amazing experience. Corey, the salesperson, made the entire process hassle-free. He was straightforward, no nonsense, and had everything done in under 30 minutes. I was even able to pick up my purchase (minus the recliner)at the warehouse the next day. Fantastic service and a great overall experience!

My 45 minute drive was worth it! The entire staff at Ashley Furniture- Cedar Park was phenomenal! As soon as I walked in, the tone of the atmosphere/ environment was very welcoming and inviting! I’ll be back to purchase again; and, yes, I will drive 45 minutes to do so!!

GM, Jason, was super helpful as well as personable! He not only helped us find what we wanted, but gave us a very fair deal on a dining table that was clearanced.

Excellent service

Reece was extremely helpful will definitely call him again when I’m looking for more furniture!

The staff was extremely pleasant, helpful, and non pushy. They searched for, and found, the product that matched my desire, and the price was right! I'm very happy with my experience at that location.

This place is a joke and a waste of time. Please don’t waste your time on them, over priced in store even when the item is cheaper online. They of course will not tell you because they want to get the most money out of you. Don’t trust them. Go to living spaces of somewhere else that’s more reliable and has better customer and delivery service!!

Excellent experience. Everyone nice and informative 😊

JP was great and helped my wife and I find a king mattress! We just needed something immediate and he was able to get us home with a mattress same day!

Be AWARE. purchased one item. sent away with a different one (and less expensive version). called to discuss just to hear they don’t even have the item i “purchased” in stock…no corrective options provided other than correcting the pricing and refunding the difference for the product that i know i didn’t want! looking back… mysteriously the sales paperwork was getting passed around an awful lot behind the counter for what seemed like a simple straightforward transaction. at one point the paperwork was pushed to the floor manager’s hands while being told “just so you know”. completely unrelated? all a simple mistake? or everyone in on ruse but me? i’ll never know.

It was great. Dianna was perfect

Great Service

We had a wonderful salesman at Ashley Homestore. Very kind and helpful, understood what we were looking for, non-pushy. The showroom had a lot to offer and was easy to browse. We purchased a beautiful, genuine-leather sofa and recliner.

Jason was phenomenal. He then handed us of to Berto, who also is phenomenal. True professionals, both of them. Is there any chance of getting a sooner delivery?

Never buy products from Ashley. Specially don’t go to cedar park location in austin, tx. The sales people will make you fool. See the charges before tapping the card, while they talk , they will tell you different charges and then at the billing they will increase the price by 1000$. I have the worst experience with them. I didn’t bought anything from them. I was in a process of buying it, they asked me to tap my credit card, I did that, however, luckily I saw that that there was a wrong amount and I cancelled everything and asked them to cancel the order. Even I didn’t signed the papers and buy anything, still they credited the amount from my account and then they lied to me that they didn’t use my credit card. They do that to get the sales credit into their account. And then you have to call them multiple times to ask them why they deduct the money. It’s too much frustrating. Be careful with this store.

Ashley was very helpful and quick!

Bought a couch here and the salesman Todd told me he would throw in the console part of the sectional for free if I bought the couch that day. I agreed to this, and he said he would have to put it on the invoice, but that it would come off, and I would automatically receive my refund. Wrong. Had to call the Ashley finance office multiple times because contacting Todd directly and his manager (who was mysteriously and conveniently always in meetings when I called and asked to speak with him) got me nowhere. I was assured multiple times by Todd that the refund would be coming - but after reaching out to the corporate finance office, I found out that the only thing that was approved was a gift card. After a relentless calling for literally TWO months, I finally got the finance department to issue a refund. The people at this store will say anything to land a sale, but once you and the merchandise are out of the store, they couldn’t care less about following through on things they said they would do. I previously purchased my last couch from Ashley furniture in another city, but after this experience? I will never shop at Ashley again.

Excellent experience. Was helped immediately out of the door by a gentlemen knowing exactly what can help disc bulges in the back. Was in and out quickly too, major plus!

Reece and Jason were great.

BEWARE - BAIT AND SWITCH - Ordered $5k sofa and it arrived with different cushions which are different from what is on retail display. Worked with multiple people at Ashley and got a redelivery but its the same problem. Ashley store manager later admitted their retail store has COVID-era product and manufacturing has changed padding materials. Ashley stuck us with their terms and conditions now have a $5k sofa no-one likes. !!! BEWARE !!!

Timothy was absolutely amazing and efficient throughout the entire process!

Ashley furniture is our go to place for furniture. Sales Associates are professional and courteous. We were assisted by Reece who found for us exactly what we had in mind and worked with us until we were completely satisfied.

Great staff, very friendly. Large selection.

Great purchase experience! Great store location. Salesperson was helpful, and knowledgeable about their furniture, and warranty.

Jason and Alberto were amazing. Absolutely wonderful service! I couldn’t have asked better service. They were knowledgeable & friendly. I completely understand why Jason is the store manager. Keep up the great work!

My wife and I went to different furniture stores shopping for sofas, and Ashley Furniture was our last stop. We looked around the store several times and my wife saw a few she liked but wanted to make sure she chose the perfect ones. The sales person whose name is also Ashley was kind and patient as my wife took a long time to make up her mind. Ashley was graceful answering all my wife’s questions and did not mind giving my wife all the time she needed to make up her mind. Ashley was truly amazing, kind, and helpful. We still need other furniture items and will definitely go back to Ashley’s. David & Liz

Ashley Lamb greeted me at the door and asked me if I needed help. I told her I just wanted to look around for a couch and I wasn't sure what I was looking for. She told me to take my time and if I had any questions to let her know. She was close by but didn't hover or make me feel rushed. She didn't bother me with a bunch of questions, she was very nice and not pushy at all. I found a couch and rocking chair that I liked and purchased. The other associates working that day were friendly as well. I will highly recommend this location and definitely recommend Ashley Lamb to anyone who is looking for furniture. Thank you so much Ashley for making me feel so comfortable shopping at my own pace. I will definitely be back for other items because of you!!!

Darriul (Darrell) was such a great customer service agent. He helped me find the right dining set and stayed with me while I rambled about something (not sure what…it was a long day). I wish all sales agents everywhere were as nice as he was. Also the dining set was perfect made from sturdy mango wood and a great design. Exactly what I needed! I’ll come back.

Staff was outstanding and work to get me the best financing available. Shirley A Landers

The staff is very helpful. Only downside is the delivery time is too long, kind of 3 weeks

Corey (our salesman) was great! He made sure that everything was perfect for us. No high pressure, no sales tactics to upsell anything, simply giving us exactly what we wanted and making sure we were satisfied!

Luis was a great salesman. No pressure. He just listened to our needs and helped us to find our dream sofa.

I was in shock because never thought thy would have help me so I have only great things to say thank God for the Ashley family thy are just a blessing to me and my family right this minute

Great experience. Knowledgeable and friendly salesman. Great sales price. Shout out to Darrell and Todd.

We were able to buy a number of pieces for our newly built home. Corey C. was extremely helpful and understood our needs and wants for the house furnishings. Thank you Corey!

Worst customer service, i am here standing fir more then 30 minutes to pick up my furniture i bought 2 days ago, no one is helping, they are f ing roaming around just like they didn’t see you, once you paid and bought the stuff they don’t care. Like more then dozen staff are roaming around using their cellphone or tablets like doctors in white gowns,. When O asked a ldy she said “ ohh we dont have staff to help you, today is not pick up day, you guys should tell your customers when is the pickup day, am renting a truck and you are telling me its not a pickup day.

I recently purchased furniture totaling over $8,000. While the initial shopping experience was satisfactory, my follow-up experience with the salesperson was deeply disappointing. When I inquired about a price match the next day, the salesperson became unprofessional—calling me a ‘cheater’ and accusing me of trying to reduce his commission. This behavior was completely unacceptable, especially after such a large purchase. I expected better customer service and respect. Unfortunately, I will not be returning to this store and cannot recommend it based on this experience. Does this reflect your concerns? Let me know if you’d like further tweaks!

Don't buy here, they use bait and switch practice. They will show u furniture they have in stock and sell u some cheap stuff. Staff is rude and unprofessional they won't let u speak to manager. I'm not sure how this place can stay in bussines with customers service like this. Stay away....

(Translated by Google) Very friendly (Original) Muy amables

Darraul was awesome and we appreciate him for making our in store purchase a smooth process!!

We walked in with a goal to help my 96 year old mother-in-law. The Ashley Team took their time trying to meet our needs to make sure we picked the right selection.

It was PERFECT!… Great CS!!.. very patient. nice & professional Salesman! The store Manager was very nice & professional as well. Good price…. Im Happy!!

Our sales representative it's the best one we have dealed in a long time. He exceds expectations and present all options and alternatives for the best shoping experience. We will go back and we highly recommend him.

I wish I had the photos of what we chose. 🌶️. I’m so excited. Thank you Ashley. My husband and I are over the moon about our purchase for furniture. You were absolutely amazing both times when we saw you. I had so many questions with different scenarios playing out in my mind. You didn’t even flinch you answered them all. You are patient, personal, knowledgeable, humorous. We adore you. By the way, no one paid us to make these comments. lol. We’ll be back. If you’re in Cedar Park… go see Ashley at Ashley Furniture store.

I’ve had the absolute worst experience at this furniture store. I went in, in July.. JULY. It’s been almost half a year, I’ve been in multiple times and each time, I leave there expecting someone to get back to me because that’s what they tell me. Most of the time it’s a sales guy name Darraul, gives me the run around and never actually helps me.

What disappointing store, never meets their commitments. Ruining our ThanksGiving family meet. While placing an order on 16Nov2024 I emphasized on delivery date, their sales person committed that it will be delievered on 25Nov2024, 3 times mentioned that if it will not be delivered by 25Nov2024 then let me and I will not place any order here, but they convinced me and let me pay full amount my order number is 265D945733 and now they r saying it can't be delievered on 25Nov2024 and not returning my money also what a cheat they are, robbed me of $2355. What should I do now I don't know :(. Reply to your response: I called two times today on your store phone number +1-737-757-7055, and they mentioned they can't help in it. I asked to cancel my order and refund me the money for that also they said they can't do it. So, I am going to do a dispute with my credit card for this payment and whatever possible will try to ensure that I don't loose my hard earned money with such unprofessional business people.

Stuart Lawton was my sales professional and he did a great job! Listened to what I was looking for & respected my time. The manager "T" worked in concert with Stuart. I couldn't have asked for a better experience.

We have bought Sectional sofa from Cedar Park, very unsatisfied behavior with the staff. These big store sales rep sell you stuff then for delivery you need to follow up with them.

Had a wonderful experience today, Alberto and the sales team were very helpful. Very excited for our purchase. I recommend the Cedar Park location 10/10!

I have to give a shoutout to Reese! He was very patient with my indecisiveness as I came back multiple times for some dining chairs. He was also very laid back and not pushy at all which kept my loyalty to come back and try another option. The furniture there is definitely worth your time to come check out!

Ashkey and Darrasl were very helpful in showing us different sectionals we might like and the sale process. Would highly recommend Ashley Furniture

Tim was awesome. He mentioned that everything would be on a black friday promotion and that if we found anything that he would get us a price. We looked around and he kept checking in. Once we decided on a few pieces, he set us up with a favorite list with the dimensions. We then decided to move ahead and he was able to hold them while we went home to measure. We ended up purchasing more than we originally went in for because of Tim. He was helpful and friendly.

(Translated by Google) Alberto is an excellent salesman with incredible patience and Cedar park team is also spectacular. (Original) Alberto es excelente vendedor con una paciencia increíble y el Equipo de Cedar park es también espectacular.

Todde did a great job showing us around and helping to find the perfect sofa to fit our needs.

First time at Ashley. Great experience.

The customer service was excellent! We appreciate Todd and the management at the store. We purchased many pieces of furniture and it was painless. Lots of fun!!!

Todd was a wonderful sales man. He was excellent!

Diana was great to deal with and made the process smooth, quick and easy! I would absolutely go here again in the future.

Never have I encountered service this bad. We loved a bed and were so excited to have ordered it. Not only it didn't arrive on the scheduled day, it arrived without parts. On following up (multiple times and being lied to multiple times) we found out they had forgotten to put the order and the part wasn't going to come for another few weeks. We decided to cancel the order which they said they will do because it was their fault but then we haven't heard back. At this point they have our money, we have half a bed in our room and no updates on cancellation of the order. We have visited the store multiple times (and every time get fake promises with more delays and they don't even return your calls after they promise to). I am genuinely very surprised and disappointed with the service at this store. If anyone from the store responds to this, please do not tell us to call another number so you can put us on another 30 min hold and never call back. If you really care, then just resolve the issue!

Todde was Amazing!

Great store and staff. Had to spend 4 hrs selecting multiple furniture items and Timothy was very patient and helpful. Very flexible pricing and delivery options. Will surely visit the store again in the future.

We spoke to Reese this afternoon. He was helpful and wonderful to work with. We will definitely be repeat customers for him.

Me and my son went into Ashley to find beds and are sales person was Zachary. I did not want to do any financing, and Zachary kept saying we should do financing so he could get us a better deal and he did just that! So he talked me into it and Zachary did an excellent job in getting my payments lower and a lower finance amount. I highly recommend him, great customer service and a good personality.

1 star because 0 isn’t available. Hope you have ALL DAY for delivery because their timelines don’t mean anything. Delivery was supposed to be 1 day and they were 4 hours late, didn’t arrive till after 9pm. One piece was damaged, rescheduled for 2 days later. I was told it would be 1st thing in the am, 2nd delivery day is the 6th stop between 1230-330. Doesn’t sound like 1st thing in the am to me. All I keep being told is “there’s nothing we can do” Rest assured, I’ll never buy from Ashley again.

Luis was very helpful in helping my fiancé and I find a couch! The moment we walked into the store he greeted us and made us feel welcomed into the store.

Tlm was great everyone at the store were very friendly

I dont usually write reviews, but my experience was egregious. We just moved to Georgetown, Texas in August and needed to furnish some of our new house. We visited several stores in the area and settled on Ashley Cedar Park because of their pricing, selection, and promised date for delivery. We purchased a kitchen table, 4 chairs, and a bench, 4 bar stools, and a couch that consisted of 6 separate components. We NEEDED the furniture on 9/25 because we had family visiting from out of state, and we had no living room, dining room, or kitchen furniture. Dawn assured us a 9/25 delivery. The furniture was not delivered on the 25th, and when it finally showed up on the 26th at 8:30pm, they only delivered 4 chairs, the bench, and 2 out of the 6 pieces for the couch (rendering it useless until the remaining pieces arrived). They also brought the table, but had to take it back, since they were missing the legs and hardware. When they finally delivered the remaining pieces for the couch, one recliner was damaged and needed to be replaced. To make a very long story short, Ashley has been to my house 7 times for this one order, and the bench still needs a part to be properly assembled. I was also told that all the couch components would be be connected by one wire and would therefore only require one outlet plug. This has never been honored, nor has the store manager returned my calls. I'm extremely patient and understanding, but this experience has been completely unacceptable. On top of this, no one is on the same page, or, frankly, on the same order. I got several random text messages that my items were scheduled for delivery AFTER I had already received everything. It took the sales associate multiple attempts to get the final order correct. They delivered everything piece-meal and, once again, not on time, as promised. Save yourself the hassles and troubles, and go somewhere else. This all said, their guest services department folks were friendly and tried to help. The delivery drivers were great. Some of the sales people are shady and dishonest...anything to make a sale.

I had wonderful experience and Timthy woods helped us a lot finding out perfect bed set in a affordable price

Great prices and Beautiful furniture

Friendly knowledgable sales. Allow time to look and make choices without pressure

I recently visited the Cedar Park Ashley. We almost didn’t go in because of our memories with the old store. This store is a must shop! I was looking for staging items for our old and new home. It was so much fun! They have so many different styles of furniture and accessories you are bound to find something you like. The store is laid out well for shopping. The staff is hands down amazing! Thank you all for your help. Timothy made my shopping such a great experience. I will not forget it. Thank you all.

The salesman was patient and well informed.

This store is slimy. We purchased a couch. It ended up not fitting in the room we were intended it for. The sales rep at this store said he would cancel the order and refund, and that we should see the refund in a week. Customer service called us again trying to deliver the couch. The sales rep never cancelled the order. This place will try to steal your money.

Terrible costumer service nobody ever responding on the phone even if they respond they are rude and not helpful. Not recommend this place !!!

I was over charged $1900 plus $649 for a extended warranty. I had to go into the store to PROVE the money was taken out of my account. I am 65 years old living on social security. It has been a week and I still do not have my money back. They admit I was charged twice and they finally found it on their books yet I still don't have my money. I was informed it will take at least 5 - 7 more days that they keep my money from me. I wish I had never gone into this store as it has been nothing but trouble for me.

The staff at Ashley Furniture are extremely knowledgeable and incredibly pleasant to work with!

I gave a two stars because the sales guy was very nice and helpful. Minus 3 stars no thanks to incompetent delivery driver scheduled for 11am arrival according to the GPS link, 20 minutes later they text me asking for an appointment number,, hello look at the delivery address and he would see it’s a home, then wasted my busy day waiting for them and finally arrived at 6:45pm and still charged me full delivery charges. I should charge them for my time. Hopefully he takes a class on how to use google maps. 🤦🏼

Todde is the best! He helped my husband and I with all questions we had about the furniture we were looking at. We bought 1 piece of patio furniture, but we will be returning for more and Todde will be who we are going to. He made our experience amazing!

Beware with their in store policy. Once the item got delivered you WILL NOT be able to return. We have a pretty bad experience buying a dining table at 700$ ( their Amazon price is 750$ ) and I got the protection plan for 180$. However, my husband changed his mind on getting that so we contacted them to remove it. Ok, what they said was the item would go back up to 899$ if we want to remove that plan(!), so we asked for the price match option on Amazon after that plan is removed (meaning 750$), he said no, THEIR IN-STORE FRANCHISE WILL NOT MATCH PRICE FROM AMAZON, only THE ACTUAL ASHLEY (I believe it Ashley online platform) will give a price match but THEY WON’T.

Excellent location and the manager Arnold very professional Excellent customer service ××××÷

We know what we wanted and the sales lady showed the correct items. In and out under an hour and a half.

I am fearful doing business with them ! Just experienced a horrifying moment, the manager is afraid to jump in the phone and assistant is extremely shady , rude & Cocky . We almost did business but they showed their tru colors prior to me signing off

Bought a new set of recliner sofas from Ashley store in Cedar Park recently. The experienced has been pleasant. Sales person was very helpful, kind, knowledgeable and polite. Made the purchase smooth and delivery hassle-free, highly impressed!

Tamlyn failed to inform us that they do not do 4th floor deliveries, even after bringing it to her attention multiple times that we did live on the 4th floor. She was eager to sell us a couch and failed to listen to our concerns about purchasing a couch and it not being able to be delivered due to where we live. We waited a month to get this couch delivered only to be told they would not do our delivery. There was no transparency what so ever or honesty about the delivery process.

Very kind greetings and plenty of help from knowledgeable folks. Very quick to help and answer any questions we had. The quality of your products was impeccable sterns and allen mattresses have been around for over hundred years i rember my grandma bought all her furniture from that store. Coc Lim

Zach was very helpful in finding a recliner that will fit me and my home. I ended up buying a sofa too. He helped me find the best deal and worked with me to get the delivery time I needed.

Informative, super polite. Helpful and accommodating. Highly recommend

We went in looking for a recliner. Darrel was very helpful finding options in our price range. We found one we liked but chose the reclining sofa and love seat instead. He never pushed that option which was nice. We just decided that it fit our options better and we had been considering replacing our sofas already.

Zachary and Timothy were very helpful in my purchase over the phone. Extremely patient, detailed, and kind. Would shop here again over the phone or in person. Will definitely recommend to others.

**5 Stars, A+++** I recently purchased a new King Tempur-Pedic mattress from Ashley Furniture, and the experience was fantastic! Larry, the bed expert, was incredibly knowledgeable and made the process of picking out the perfect mattress so easy. His expertise really stood out! Jason, the store manager, was also amazing, helping me choose the best patio furniture and giving me a great deal. I couldn’t be happier with my experience, and I’ll definitely be recommending them to others. Looking forward to working with them again in the future! Feel free to modify it if needed!

Dawn was very pleasant and knowledgeable

Similar to last post by another consumer, absolute worst experience ever. I'm a homebuilder and deal with various suppliers for a living. Was told the items I needed were in stock and would be delivered the next day (when they were needed and this drove the decision for placing my order)...they didn't show up and had I not called to check on status of order I would have never been advised otherwise. Just bad business.

There was an issue with the original order and it may have been a miscommunication but our barstools came as counter height stools so we refused them and accepted the rest of the order. The process to get that fixed has been confusing and it turns out I need to go back to the store to fix this. Went back to the store and was told I need to call it in. Very confusing process that still has not been resolved 3 months later. Table is uneven and there are chairs with legs that are uneven. I’m sure I can fix it but should I have to? First purchase through Ashley and I’m not impressed.

The entire crew at the Cedar Park location were very pleasant to deal with and very accommodating. We had two younger boys and our two toddler daughters with us. We knew that we had a certain time window to get out shopping done before our kids would become restless. Staff did a great job in interacting with them to keep them from going crazy. Our sales rep Ashely Lamb was very respectful of our time and got us in and out in a timely manner. Would definitely refer this store to friends and family.

Had the worst experience with the manager at this store ..

I bought couches here to be delivered. My couch was delivered with a hole in the back, and the delivery company refused to take it back. Customer service ordered me a new part but no one ever came to fix it. Then my love seat broke, they sent me a part, and scheduled a tech to repair that but not the back as promised, so the tech couldn’t do the back. He also showed us another broken part on the loveseat, so the ordered that part and scheduled the tech to pull all of the stuffing from the back of the couch and put a new piece of fabric on, but not repair the love seat as the had promised. Now the tech has to come back a third time to to repair the loveseat because they do not care about the customer experience or the junk product they sell at premium prices. Here it is the end of September and I’ve been dealing with this since May when I first received my couches. I would have thought my couches would have lasted longer than 5 mos of minimal use when I bought them. I have asked them several times to just replace them, but they refuse. They are content delivering a broken product and expecting you to spend hours and mos. Of your time trying to get a decent product.

Dawn was so thorough explaining everything, and was accommodating with the delivery date. She was professional, friendly and extremely knowledgeable. Ask for her when you go to the Cedar Park Ashley Furniture!

They promise to deliver the items in a week or two, beware - it usually gets delayed by two months if not three and more. Very slow delivery compared to others. Crap customer support.

I went into the store for the first time today and was greeted immediately and asked if there was anything particular that I was looking for. Darraul Middleton took me to see recliners as that was number one on my mind. He showed me all of the recliners with the specifics I wanted and I ended up buying not only the recliner but the matching loveseat and couch as well as a dining room table and chairs that I have been wanting for years! The store is lovely, the staff pleasant and I wasn’t pressured to make a purchase. I highly recommend Darraul and Ashley Furniture in Cedar Park.

Vanessa was great !! Professional and she help me a lot.

Larry provided amazing customer service!

Todde was friendly and helpful. This is our 2nd big purchase here and have been happy with our purchases.

Disappointing Experience with Delivery and Service I purchased 17,000 dollars worth of items including a mattress, bed, electric base, and bunkie boards with white glove service from Ashley, expecting a smooth process, but unfortunately, the entire experience has been extremely frustrating. First the items were delayed and some of the items arrived damaged, and it’s been over a month without resolution. The bunkie boards were delayed and they cancelled the white glove service for them. Claiming it wasn’t “worth it” for them to do the job. Now I’m left having to hire help to lift the base and install the boards myself—despite having full service. Given the poor communication, slow resolution process, and lack of follow-through on the white glove service, I won’t be shopping at Ashley Furniture again. I expected better, and I’m deeply disappointed in their customer service and delivery experience.

Amazing service

I am new return to the Austin-Cedar Park area. I have been living overseas doing volunteer humanitarian service. As such I am renting new apartment and starting from scratch in furnishing it. I went into the Ashley Store and was received by VERY friendly people including two in sales and the store manager. We agreed on the items of purchase, the price ( over $7,000) , the discount, and THE DELIVERY. However, I was surprised the next day to find out that they had planned to deliver on 09/19 instead of the promised date of 09/14… then told part of the bed frame will be missing…. So they expect me to sleep on the floor for how long?????!

If we could do 0 stars then we would!!! This was the ABSOLUTE WORST experience EVER in the history of furniture stores!!! From the moment we walked in we told the "sales" person that we would let him know when we were ready and yet here comes another "sales" person to bother us knowing we had already been "greeted"!! We picked out what we wanted and told the guy we wanted everything in the set at least 5 times....including the rug! After finishing the numbers we were informed that he "accidentally" left out the rug! Before that we were told that he would throw in the lamps! BUT NO.....that was not the case!! We ended up having to pay out of pocket for the lamps and rug! The next morning we noticed that the lamps didn't even have the correct top screws for the shades! As for the rug we had to get a floor model and it was supposed to be cleaned and went to pick it up and he said he found one in the back that he supposedly cleaned! If he did we do appreciate it but the fact remains that to many mistakes and misleading information was given!!! We expected better service and quality from Ashley Furniture!!! That's why we went there in the first place!! The only reason we went through with the whole transaction was because of the couch! It was exactly what we were looking for!! We'll see upon delivery tomorrow!!! We feel we need to be compensated for the hassle and gas having to go back and forth!!! This is completely UNACCEPTABLE!!!! I posted the pics of the lamps and how we received our rug!!! We will NEVER shop at Ashley Furniture AGAIN!!!

Vanessa was very helpful and spent time with me going over everything. She is a keeper

Great experience! Great selection and prices! Vanessa was friendly and very helpful.

Great service and very informative. Ashley provides a large selection of options. Highly recommend the tanavi couch!

We bought a couch from them and it squeaks and creaks like someone put a whoopie cushion in there. For reference I am 150lbs. Tech said that's "standard" and is due to their "innovative cost-saving technology", which uses this stretch fabric instead of springs. Sent him twice for some reason. Nothing he can do and Ashley refuses to stand by their product and at least offer an exchange. And if anyone thinks this is "champagne taste on a beer budget", we have had nicer couches from NFM for 1/2 the price that didn't squeak. Good thing they are coming to the area soon :)

my mother and I were on the hunt for an entertainment center for her living room under the price range of $400. we had visited several places and being that it had to be a certain dimension had no luck. I looked on Ashley furniture site and it said that they had availability for particular entertainment centers that she liked for around three to $400. we went to the Cedar Park location. I made it we were greeted by a very kind, welcoming, African-American young man. I kick myself for not getting his name For this review. We told him what we’re looking for and he directed us to some areas and said that he’d be there if we had any questions let us browse. It wasn’t long before you realized That the items we were looking at were online items and clearance items and the items there were definitely well out of our price range. Approaches again about 510 minutes later ask how things were going we asked if there was a clearance section and explain to him what we were looking at online is kind of what our price ranges and we’re seeing everything’s kind of out of that price range. At this point, most sales associates would make you feel shunned or out of place. he explained that the online store definitely has different items and products and more options for discounts, but he was so super kind and kind of walked us around to see other options and see if maybe he could price match etc. it was clear we didn’t have that kind of money. But he still continued to go out of his way, knowing that he wasn’t gonna get a good commission for us And assisted us all the way up until we were out the door, so thank you. I’ve been in customer service, my whole life and service representatives like that are far between. We have purchased from Ashley before and I definitely will be back to purchase my next furniture item in the future.

Cody and Larry were instrumental in helping me make an educated decision. They were attentive, kind, and knowledgeable.

I walked in today looking for a mattress for my teenage daughter and was immediately greeted by Larry. He helped me look through the selection of mattresses, keeping in mind my budget and my daughter’s preferences. Larry was extremely helpful, friendly, personable, and not pushy as sometimes salespeople are. I’m very impressed with Larry’s knowledge of all the products and especially how much he cared about the quality of the products. I’m very satisfied with the mattress I purchased and will come back in the future if I have more furniture needs.

Cody helped me when purchasing furniture at Ashley and it went very well. The guy has a great personality and attitude. He allowed me to shop and explore the store at my pace. No pushy salesman tactics with this guy! I have a few more pieces in mind and I’ll return to look him up when I do! I’m a very satisfied customer!!

I am writing this review after making several calls to the number provided by the store owner in the response with no resolution to the issue of one of the furniture being on hold and nobody at Ashley store or customer service knows why. "DO NOT BELIEVE WHEN THEY SAY WE CAN RETURN ITEMS IF WE DONT WANT THEM UPON DELIVERY" ITS THEIR SWEET LIE. I had a highly disappointing experience with the Ashley Store in Cedar Park. We purchased furniture on July 4th, with a delivery date set for August 21st, the day after moving into our new home. Unfortunately, our furniture was not delivered on time and arrived in two installments with missing items, 10 days later. This delay forced us and our guests to live without any furniture for two weeks. To make matters worse, the delivered items included a damaged king bed, couch, and dresser. Despite being assured by the sales associate that we could return the damaged furniture, the delivery driver refused to take it back. Attempts to resolve the issue with the store manager were met with confusion and rudeness, and our calls were placed on hold for hours, resulting in the delivery team leaving before any resolution could be reached. Additionally, the Ashley customer service team contradicted the store's return policy, leaving us with no clear solution. Overall, the entire experience was frustrating and unprofessional, with poor communication and no accountability from the store staff and customer service. I would not recommend Ashley Store based on this experience.

Sales person was very attentive, professional and courteous.

Nice easy shopping experience

Most of the registers were down in the store so check out time was slow and the printers didn't work so the sales associate said he would mail my receipt....but still waiting to receive it....not the associates fault but your company should provide better tools

Larry was very helpful. Clearly explained the delivery and claim process.

Today we were helped by Vanessa. She was wonderful. She was very helpful with design and in tune with what we wanted.

I like my piece and staff were very professional Thanks again Corney

I had a fantastic experience at Ashley Furniture, thanks to Darraul! I visited the store a few times, and each time he was incredibly patient and kind. Daryl went above and beyond to help me find exactly what I needed without making me feel rushed. His professionalism and dedication made the whole process smooth and enjoyable. I highly recommend asking for Darraul if you're shopping at Ashley Furniture!

The sales people in this place are unbelievably annoying. 2 different time I have been here, I have gotten so annoyed from being pestered and swayed away from what I am looking at to try and sell me something I am not even looking for that is 3-10x as expensive. I will never ever come back to this place again. Living spaces is 10000X better with so many options and much better pricing. Save yourself the trouble and don’t go here.

Cody was wonderful! He listened to the specifics of what we were looking for and knew the inventory to help us find it. He was pleasant and not pushy. He nicely went over pricing and warranty info. Cody went over the paperwork at checkout efficiently and we were good to go in about 30 minutes! I will be going back to look at the numerous other items I saw when I have more time! I recommend Ashley and strongly suggest you seek out Cody!

Dianna was most helpful and took lots of time with us! Great experience!

You people have wasted time and gas with empty promises. I wish there was a zero star option.

Deanna was so sweet and very knowledgeable. She dealt with my husband and I was we kept changing our minds. She also was very sweet to my toddler who was acting crazy both times we visited the store. Would definitely shop here again!

Dawn U. was wonderful and she took excellent care of us. We bought a full living room set and patio set and she was so accommodating and wonderful to work with. I would however like to say that Ashley needs to upgrade the technology your sales associates use on those tablet devices. The words and pictures on the screen are microscopically tiny. Even if I had perfect eyesight I couldn’t read it without straining my eyes. Sales associates are trying to tap on tiny little icons to select and add products to the cart and then show them to us. Dawn tried to pinch and zoom to show us the products but it was very difficult. After we transferred to the bigger computer to complete the sale, we noticed that two products added were the wrong ones. But it would have been impossible to tell on the tablet because of how small things are. If you want your sales associates to be empowered and working at their best, you need to provide a mobile friendly version of your tools. Everything about our visit to Ashley was excellent except the experience trying to follow along on the tablets. Please for goodness sake fix it!!! This will benefit both your sales associates and your customers.

From the moment we walked in we felt like we were in the right place. Low pressure & very educational sales associate breaks everything down for you while not being overbearing. Larry Liggett was so friendly & professional we felt like we were shopping with a friend. The store manager was also very friendly & informative. Highly recommend coming here for your furniture needs. High quality furniture with great warranty & financing options!

Had a pleasant experience purchasing a sofa with no pressure. Thanks Darraul!

We needed to find furniture that would match an existing room. Vanessa was extremely knowledgeable and helped us find something that would work for us. The atmosphere was laid back and no pressure. A great experience.

Excellent service. Great sale.

good buying experience. delivery went well. happy with purchase.

We thought by going to Ashley that we were getting this "Higher" price for a "Better" sofa. No way! We were concerned before they brought it through our front door. That was after 2 rescheduled deliveries. We tried to reject at the front door but the delivery people strong-armed us and said it was too late. We called and left a message to speak with the store manager. That was several months ago. Should I still be watching my phone? Folks, their quality is no different than a sofa in a box at Big Lots!

Cody my salesman was awesome and very patient. I really appreciated that he took the time to show me options! This is my 2nd furniture purchase from Ashley!

Monica, our sales person was helpful and attentive without being pushy. She was a pleasure to work with!

Vanessa was amazing! She helped us to find the perfect sectional for my home. She was very attentive and listened to what my desire was and matched us to our new furniture perfectly! I will shop with her again soon.

Horrible experience. We went to look at a Ghost bed that we saw on their website. As soon as we hit the door we had a pushy sales person in our face. We told him what we were looking for. He immediately ushered us back to the Tempurpedic bed section. After a long session of being tested to see what type of bed we needed, I finally said that I wanted to see the Ghost brand beds. After hemming and hawing, he said they don't carry them. A total waste of an hour of our time. Run fast, run far.

Vanessa was WONDERFUL!! She helped us find exactly what we were looking for :)

Ashley was a true professional in knowing the power sofa and tempur-pedic beds but she was also personal is a way that made us both comfortable. We were very happy with our purchases. BTW, we had gone to another store regarding power sofas and at the last minute we decided to check out another store for sofas and came to Ashley furniture. Besides a new power sofa, you also carried mattresses so you were our one shop store for purchases. $15.5K later and we are happy with our purchases. Thank you Ashley!

Cody from cedar park store was very patient and gave us outstanding customer service.

We can’t say enough about how we were treated. It was a very enjoyable time. We will definitely go back for all our furniture needs. Larry was very helpful and pleasant to work with. Thank you.

Zosia......did a outstanding job helping me put together a great master bedroom! Thank you!

When I called to order the matching ottoman for my couch, Timothy went above and beyond. While placing the order there was an issue with my ashley card and he took the time to call synchrony bank four times, sit on hold with 5 representatives, and call me back with updates, all while helping his coworkers with their customers as well. You’ve got a great team member and I hope he is being rewarded accordingly for the way he treats his customers. Thanks again Timothy.

Monica was so great to work with, she helped us find the perfect sofa for our new home! She answered all of our questions & was very patient with us while we shopped around.

Todd knows his stuff!

My sale guy got me exactly what I wanted

Had a good experience here at Ashley's ceder park location. Staff was very helpful

Very courteous, friendly and at the same time respectful and professional.

Great service. Carolyn was awesome to work with and made the experience enjoyable. Good quality products and warranty to back it up.

Bought a great couch today but was miss-led on pricing. The sign on the couch I bought was listed as $1500 but I did not realize that was for the love seat version of the couch. With financing, it came out to $73/month which was fine with me. Not until I was reading my receipt in the car did I realize that the total was almost $5000. I set out today to find an inexpensive couch and ended up tripling what I was hoping to spend. Ultimately it is my fault for not reading carefully but buyer beware of the bait and switch tactics and covert pricing.

Dawn was great! Gave us time to look around and when we were ready guided us to the perfect furniture for our living room. Will be seeing her again soon!

Great experience, resolved all my conerns and ended up leaving completely satisfied with my purchase.

Our experience with Larry was awesome he helped us to find what we needed

Awesome engagement and respect I love that Robert help all the way he was phenomenal

I would highly recommend NOT purchasing from Ashley unless you want to have the wrong things sent to you, deal with poor customer service and have to make multiple phone calls to customer service along with multiple store visits. The only thing anyone at the Cedar Park store cares about is the sale. Once that happens they don’t care about anything else. Do yourself a favor, shop for furniture somewhere else.

Monica was very helpful in helping us find the sofa we wanted

12/13-Update. Came back against my better judgement to view a chair that my mom saw online. Walked in and pretty much wasn’t greeted just stared at and back to what they were doing. Sales guy came up to and apologized saying we were not greeted properly due to the other employees being with other customers( the 2 people that were at the door area talking were employees). Was told chair mom was interested was $899 and he could give 10% off if we would get it today and that he would check to see how well the store is doing and if they are doing well he could give 20% off. We continue to let him run his “used car salesman” demo because he had no intention of purchasing the chair there. We only came in to have my mom sit on it to make sure she like it and to order online where it was $679. When we brought up the price online to stop him in his tracks with all the face wheeling and dealing he said he could match it with 6 months interest free. I said it was 12 months online . He tried to explain to me what I was reading online about the 12 month interest free was not what I was reading. So decided to leave. All of a sudden on our way out we can now give us the 12 month I treat free. Just a shame and waste of time. But since we were there and now able to get what was in line. I ordered the chair. Beware of signing docs on that tablet. Ask for a printed copy and review what you are signing. Paperwork he wanted me to initial and sign said 6 months I treat free. I had to wait for him to get it “approved” and reprinted to reflect the 12 months. Visited about a month ago looking for a couch. My sales person was nice but I did feel as if I was at a used car dealership. He was able to lower the couch by I wanted by a couple hundred “but” I had to take the furniture insurance😑. I agree because it still ended up coming out to be about $30 more than what I was willing to pay in the beginning and I had insurance. Delivery was scheduled for July 2. Delivery arrived and coming apart from the seams. Delivery guy called it in saying it was damaged and advised me someone would call me back to reschedule. 8 days passed… didn’t hear from anyone. I called this past Monday to cancel because from the beginning my daughter advised me to cancel from all the “ if you do this, the price will be this” show. I was surprised to be informed that there was a scheduled delivery for July 10. Who confirmed that I asked? Never really got a straight answer but talked in circles asking what day would work better for me. Needless to say. The order has been canceled..but what a total waste of time and energy.

Cody was so helpful and knowledgeable! Great first time buying experience

Dawn was incredibly helpful, patient, and willing to stay late with me while we finished my order. Great experience!! Go see Dawn!!

Paul was so helpful and patient, I really enjoyed my shopping experience at Ashley furniture in Cedar Park! I picked out some amazing items for a great price and Paul spent spent several hours with me helping me along the way!

Carolyn was a pleasure to work with! Excellent customer service and we got a great deal. Our son had a great time

NO RETURN POLICY WITH ASHELY. I’m customer since 2021 purchased for over $ 6000. When I asked for returning only one item due to manufacturing issues and doesn’t fit my living room they won’t and never the sales representative mention that during the purchase. Also, the Soltren Sofa is expensive and the causions are not firm. Again an issue with the coffee table drawer. So the conclusion: their items look great but low quality and overpriced.

Zosia and Cody were great.

We ordered 2 bar stools and was told they would ship in 4-5 days. Going Back to check on them we were told it would be august.

This is my first experience at living Spaces. I must say they had quite a big selection. Everyone I met that was very friendly willing to help anytime but not overbearing you with options. They just kind of step away and let you decide which is great. I want to think each lady That helped us on two different days to get our order together and complete want to thank them very much and great job and excellent service.

Do NOT buy from the manager Timothy! After 3 weeks and sending a sectional that we did NOT order, he does not care enough to fix nor do anything he says he will do. Plenty of other Ashley stores! AVOID this one! Still waiting for things to be fixed! Everyone blames someone else. Zero accountability and owner clearly doesn't care as long as they keep selling. Do NOT buy! As of August 1st! Still not resolved. Clearly the owner only responds to positive reviews! Escalated and young lady literally hung up on me when she realized she screwed up again! Wow!

Ashley greeted us upon arrival and was extremely knowledgeable of the items we were interested in. She was present and had answers to our questions. Great help in making a good choice for new furniture.

(Translated by Google) I can say that my experience yesterday in this store was wonderful, very good service from Deanna and other members of the group, I recommend them 100% (Original) Puedo decir que mi experiencia en el día de ayer en esta tienda fué maravillosa, muy buena atención por parte de Deanna y demás miembros del colectivo, los recomiendo 100%

We had a great experience at the Cedar Park Ashley furniture store. Darrell, our sales rep was very helpful and was very attentive as to what we were looking for. Everyone was very kind and friendly in the store and we would definitely recommend this store to everyone!

Garbage company with garbage policies. We received a damaged piece of furniture. Then a second, then a third. We asked for a refund, they said "all sales are final upon accepting the furniture". If you get a damaged piece, REJECT it, DO NOT SIGN for it. Send it back. We are now scheduled to receive our 4th delivery of the server/buffet and today I had not heard anything from Ashley about delivery today and when I called to check in they told me delivery was changed to Thursday without any notice to me. They are a disgusting company and do not care at all about your customer experience. I requested my situation be escalated and have been told three times it has been and someone will call me and I never receive a call. Shameful practices and garbage furniture. Avoid this place like the plague!

Larry was very helpful without being pushy. We really enjoyed him.

Employees are so lazy to assist to customers. Pathetic service at Ashley cedar park

It was an excellent experience. Cody was very personable and helpful!!!

My request was handled quickly. The process was easy and the service was great!

Ashley was a big help — helping us find what we needed and wanted.

Cody was very helpful

Typical furniture store, nothing good nothing bad.

Darraul was very helpful. He made our shopping experience easy and fun. Thanks for all of the laughs!

Great customer service and staff is very knowledgeable.

Great furniture and friendly servic. Dianna was very friendly and knowledgeable

Cody is a spectacular team member at Ashley Furniture his customer service is above and beyond Cody went out of his way to make sure I got what I needed I wanted help from Cody the previous person who had helped me at Ashley in south austin come to find out he now works at Ashley in Cedar Park ! Although I was unable to drive to Cedar Park -I was able to get Cody on the phone to help me order the pieces I wanted and set up in-home delivery. I just wanted to say Thank you so much for making my 2nd experience just as memorable as the first!!

When my wife and I walked into the cedar park Ashley’s furniture store we went in with the intention of just window shopping. We were approached by Quinn I believe was his name and told him that we were just looking. My wife and I made our way to the mattresses to take a look at them because I recently had back surgery a few weeks ago. That’s when Larry saw us and started talking to us about the mattresses. We told him that we were not going to buy but would appreciate his knowledge on the proper mattress we needed once we were ready. Well needless to say he was extremely knowledgeable and was just so caring to the needs we had we ended up up purchasing a mattress from him. Quinn was also there and he helped with the paper work and we were on our way. We also bought 2 pillows from Larry as well. I can’t wait till our mattress is delivered this week cause I am dying to get a good nights sleep. I only wish that all stores could have more people like Larry who genuinely cared about his customers and took the time to get to know them. Again I can’t say this enough we were not planning on buying anything but because of Larry I really believe we were meant to walk in that day. Thank you Larry for all your help.

Cody was a great salesman. He took a keen interest in our needs. He didn’t sweat us and was attentive when we had questions.

After 6 attempts, I’m still waiting for the rest of my furniture to be delivered. It has been since March 8th.

This isn’t about the store or the people there, the people at the store who sold me my sectional were all lovely and knowledgeable. The problem is the sectional. I got one with a chaise lounge on one side. Within hours of sitting on it the cushion started to compress permanently. Within less than 4 months of buying it the cushion was so thin I had to put pillows under it to have any sort of comfort. I contacted the warrenty people starting in January 2024 and in the last 6 months they have sent me the cushion cover, a repair person for something that can’t be repaired and even feet to the couch for some strange reason. I’ve talked to customer service about 18 times and have been lead around in circles with no one seeming to know exactly what they’re doing. I’ve gotten so many conflicting answers and instructions it’s no longer funny. The people are nice but I’m very unhappy with the service itself, not to mention the quality of the sectional.

Purchased two pieces for $3000 and was slide to by the sales person about the furniture being on backorder. Sales associate would not call me back, finally had to cancel the sale.

Disappointed with Mattress Purchase - False Advertising and No Returns I'm incredibly disappointed with my recent mattress purchase from Ashley Cedar Park. The salesperson assured me the mattress was cool-sleeping, perfect for hot sleepers like myself. Unfortunately, that turned out to be a complete lie. The mattress sleeps incredibly hot, making it nearly impossible to get a good night's sleep. To make matters worse, I was told the mattress was non-returnable and non-exchangeable. This feels like a complete rip-off, especially considering the misleading information I was given. I would strongly advise anyone considering buying a mattress from Ashley Cedar Park to do their research and be wary of the salespeople's claims. Look for a store with a clear return policy in case the mattress doesn't meet your expectations.