Ashley Store | Cedar Park, TX 78613

Monica was very helpful in helping us find the sofa we wanted

Visited about a month ago looking for a couch. My sales person was nice but I did feel as if I was at a used car dealership. He was able to lower the couch by I wanted by a couple hundred “but” I had to take the furniture insurance😑. I agree because it still ended up coming out to be about $30 more than what I was willing to pay in the beginning and I had insurance. Delivery was scheduled for July 2. Delivery arrived and coming apart from the seams. Delivery guy called it in saying it was damaged and advised me someone would call me back to reschedule. 8 days passed… didn’t hear from anyone. I called this past Monday to cancel because from the beginning my daughter advised me to cancel from all the “ if you do this, the price will be this” show. I was surprised to be informed that there was a scheduled delivery for July 10. Who confirmed that I asked? Never really got a straight answer but talked in circles asking what day would work better for me. Needless to say. The order has been canceled..but what a total waste of time and energy.

Cody was so helpful and knowledgeable! Great first time buying experience

Dawn was incredibly helpful, patient, and willing to stay late with me while we finished my order. Great experience!! Go see Dawn!!

Paul was so helpful and patient, I really enjoyed my shopping experience at Ashley furniture in Cedar Park! I picked out some amazing items for a great price and Paul spent spent several hours with me helping me along the way!

Carolyn was a pleasure to work with! Excellent customer service and we got a great deal. Our son had a great time

NO RETURN POLICY WITH ASHELY. I’m customer since 2021 purchased for over $ 6000. When I asked for returning only one item due to manufacturing issues and doesn’t fit my living room they won’t and never the sales representative mention that during the purchase. Also, the Soltren Sofa is expensive and the causions are not firm. Again an issue with the coffee table drawer. So the conclusion: their items look great but low quality and overpriced.

Zosia and Cody were great.

We ordered 2 bar stools and was told they would ship in 4-5 days. Going Back to check on them we were told it would be august.

This is my first experience at living Spaces. I must say they had quite a big selection. Everyone I met that was very friendly willing to help anytime but not overbearing you with options. They just kind of step away and let you decide which is great. I want to think each lady That helped us on two different days to get our order together and complete want to thank them very much and great job and excellent service.

Do NOT buy from the manager Timothy! After 3 weeks and sending a sectional that we did NOT order, he does not care enough to fix nor do anything he says he will do. Plenty of other Ashley stores! AVOID this one! Still waiting for things to be fixed! Everyone blames someone else. Zero accountability and owner clearly doesn't care as long as they keep selling. Do NOT buy! As of July 16th! Still not resolved. Clearly the owner only responds to positive reviews!

Ashley greeted us upon arrival and was extremely knowledgeable of the items we were interested in. She was present and had answers to our questions. Great help in making a good choice for new furniture.

(Translated by Google) I can say that my experience yesterday in this store was wonderful, very good service from Deanna and other members of the group, I recommend them 100% (Original) Puedo decir que mi experiencia en el día de ayer en esta tienda fué maravillosa, muy buena atención por parte de Deanna y demás miembros del colectivo, los recomiendo 100%

We had a great experience at the Cedar Park Ashley furniture store. Darrell, our sales rep was very helpful and was very attentive as to what we were looking for. Everyone was very kind and friendly in the store and we would definitely recommend this store to everyone!

Garbage company with garbage policies. We received a damaged piece of furniture. Then a second, then a third. We asked for a refund, they said "all sales are final upon accepting the furniture". If you get a damaged piece, REJECT it, DO NOT SIGN for it. Send it back. We are now scheduled to receive our 4th delivery of the server/buffet and today I had not heard anything from Ashley about delivery today and when I called to check in they told me delivery was changed to Thursday without any notice to me. They are a disgusting company and do not care at all about your customer experience. I requested my situation be escalated and have been told three times it has been and someone will call me and I never receive a call. Shameful practices and garbage furniture. Avoid this place like the plague!

Larry was very helpful without being pushy. We really enjoyed him.

Employees are so lazy to assist to customers. Pathetic service at Ashley cedar park

It was an excellent experience. Cody was very personable and helpful!!!

My request was handled quickly. The process was easy and the service was great!

Ashley was a big help — helping us find what we needed and wanted.

Cody was very helpful

Typical furniture store, nothing good nothing bad.

Darraul was very helpful. He made our shopping experience easy and fun. Thanks for all of the laughs!

Great customer service and staff is very knowledgeable.

Great furniture and friendly servic. Dianna was very friendly and knowledgeable

Cody is a spectacular team member at Ashley Furniture his customer service is above and beyond Cody went out of his way to make sure I got what I needed I wanted help from Cody the previous person who had helped me at Ashley in south austin come to find out he now works at Ashley in Cedar Park ! Although I was unable to drive to Cedar Park -I was able to get Cody on the phone to help me order the pieces I wanted and set up in-home delivery. I just wanted to say Thank you so much for making my 2nd experience just as memorable as the first!!

When my wife and I walked into the cedar park Ashley’s furniture store we went in with the intention of just window shopping. We were approached by Quinn I believe was his name and told him that we were just looking. My wife and I made our way to the mattresses to take a look at them because I recently had back surgery a few weeks ago. That’s when Larry saw us and started talking to us about the mattresses. We told him that we were not going to buy but would appreciate his knowledge on the proper mattress we needed once we were ready. Well needless to say he was extremely knowledgeable and was just so caring to the needs we had we ended up up purchasing a mattress from him. Quinn was also there and he helped with the paper work and we were on our way. We also bought 2 pillows from Larry as well. I can’t wait till our mattress is delivered this week cause I am dying to get a good nights sleep. I only wish that all stores could have more people like Larry who genuinely cared about his customers and took the time to get to know them. Again I can’t say this enough we were not planning on buying anything but because of Larry I really believe we were meant to walk in that day. Thank you Larry for all your help.

Cody was a great salesman. He took a keen interest in our needs. He didn’t sweat us and was attentive when we had questions.

After 6 attempts, I’m still waiting for the rest of my furniture to be delivered. It has been since March 8th.

This isn’t about the store or the people there, the people at the store who sold me my sectional were all lovely and knowledgeable. The problem is the sectional. I got one with a chaise lounge on one side. Within hours of sitting on it the cushion started to compress permanently. Within less than 4 months of buying it the cushion was so thin I had to put pillows under it to have any sort of comfort. I contacted the warrenty people starting in January 2024 and in the last 6 months they have sent me the cushion cover, a repair person for something that can’t be repaired and even feet to the couch for some strange reason. I’ve talked to customer service about 18 times and have been lead around in circles with no one seeming to know exactly what they’re doing. I’ve gotten so many conflicting answers and instructions it’s no longer funny. The people are nice but I’m very unhappy with the service itself, not to mention the quality of the sectional.

Purchased two pieces for $3000 and was slide to by the sales person about the furniture being on backorder. Sales associate would not call me back, finally had to cancel the sale.

Disappointed with Mattress Purchase - False Advertising and No Returns I'm incredibly disappointed with my recent mattress purchase from Ashley Cedar Park. The salesperson assured me the mattress was cool-sleeping, perfect for hot sleepers like myself. Unfortunately, that turned out to be a complete lie. The mattress sleeps incredibly hot, making it nearly impossible to get a good night's sleep. To make matters worse, I was told the mattress was non-returnable and non-exchangeable. This feels like a complete rip-off, especially considering the misleading information I was given. I would strongly advise anyone considering buying a mattress from Ashley Cedar Park to do their research and be wary of the salespeople's claims. Look for a store with a clear return policy in case the mattress doesn't meet your expectations.

My delivery was delayed. Also they denied my passport ID. I'm very disappointed because I paid in full the purchase.

Todde helped my husband and I thoroughly choose our new Tempur-Pedic and gave me the time to find/compare living room sectionals to fit our large family. We walked out as satisfied customers and are looking forward to returning for an area rug, end tables, and decor. Overall, well-informed and great experience!

Great discounts and staff were very helpful!

The whole experience Was absolutely ridiculous. I have never been in a place where everything was so hard to even do a small transaction. Will never return to that store again. Unfortunately, the only place I ever shopped at Ashley furniture and right now I would never go back.

I recently purchased the Floor Piece Platform Bed Frame from Ashley Furniture during a Memorial Day sale, and my experience has been disappointing for several reasons. Firstly, upon picking up the bed frame, I discovered multiple chips on various pieces. Due to the way the bed frame was stored, I was unable to inspect all the pieces beforehand as they were obscured by other items. When I reached out to the store manager regarding the damage, I received no response. I called multiple times and left voice messages, but still no response. I even contacted Ashley customer support, who said they would ask the manager to call me, yet I still received no response. Secondly, Ashley advertised a promotion stating that any purchase over $500 or $600 during Memorial Day weekend would come with a complimentary Stanley bottle. However, despite spending over $750, I was told that this promotion only applied to customers using Ashley financing, a detail that was not mentioned in the advertisement. Overall, the lack of transparency and poor customer service has left me very dissatisfied with my purchase experience.

Quick delivery, couch looks great!

I was met by salesman Cody G. He was very patient and helped find all I needed. I'm so glad I went into Ashley's! Cody worked out an amazing deal for me! I'm really happy!

Ashley was super helpful and helped us find the exact couch we were looking for !

Worst "Memorial Day Sale" ever. We found a bedroom set we liked. Was quoted 1700. We had 2 more furniture stores to visit then decided on the 1700 set at Ashley. The person was busy so a gentleman in a Dr coat took over for her. He could not figure out where she got 1700 from nor did he ever bother to ask her. He did try his very best to get us the best deal and offered 30% off and 0% financing for 60 months. Even at that price we were more than double the quoted price. We got approved for a card there and after that process he could not get the total to what he quoted. Now instead of double we were looking at nearly triple what we were originally quoted. Do not waste your time in this place as they sadly do not know what they're doing. I'll never be back.

Ashley was stellar with her customer service! She was very patient with my impatience about finding just the right thing for our very tiny new condo. She showed me just the right things and we bought! She managed the transaction professionalLy With white glove service lol!!

Darraul helped us buy a couch and dining room table. He was great. Super helpful and super patient

(Translated by Google) Good service and excellent customer service, the sales advisor Daena is very attentive (Original) Buen servicio y atención al cliente excelente, la asesora de ventas Daena muy atenta

No pressure sales team. Greated by store manager. Helpful new sales associate. Easy checkout.

Super friendly staff and so easy to purchase. Ashley Lamb was great to work with!

Ashley was friendly, listened to what I wanted, found the perfect item immediately so she is familiar with items in stock. Set up delivery within a few days. Very pleasant, capable, friendly. When I need other furniture will come back and ask for her.

Todde not only has a great personality but is extremely knowledgeable about his products. Great experience!

Staff was knowledgeable and friendly. Genuinely cared for our concerns. Will definitely shop again!

What a pleasant first time experience with Ashley. Got exactly what we needed at a very reasonable price. Carolyn was a pleasure to work with. Will definitely be back as I’m sure we’ll need more soon.

Excellent experience. Larry at Cedar Park was incredible help. I have been to several furniture stores and let me tell you I was able to find the best value on a sofa bed and chair. Will be delivered in a few days. Thank you Larry!

Ordered bed for grand daughter’s birthday from salesman Paul. Fast and easy transaction over the phone. 5 star service! Thx

Excellent customer service. Salespeople are kind and helpful, Kristin took great care of us. Great selection of furniture.

Service was great!

Our sales person DAWN wasn’t “salesy” or pushy at all! She was friendly, informative, knowledgeable and patient. It was a very pleasant shopping experience.

Very excited to receive our new recliner. Larry your representative was very helpful and knowledgeable. This recliner is an anniversary gift for my husband. Thank you so much for a joyful experience. Alice Meyer

Carolyn was such a great help throughout our process buying a dresser. It was such a simple and smooth process. So happy!!

Store was clean, the employee was helpful and friendly. The communication was good, but found better deal online.

Joann Rivera was Great! She was attentive and took care of my concerns and questions. And even though I came in at 7:30 to buy numerous things and closing time was 8:00 p.m. she had no problem staying over a few hours until I finished my purchase. Thank you Joann for making it a great experience!

Great helpful service

Our experience at Ashley Cedar Park has been great. Our salesman, Larry, was both friendly and knowledgeable. When we called back the next day to place an order , assisted by Cory, the service was quick and easy, including delivery within 2 days! We also had our items assembled by Ashley, however one stool is loose on the swivel mechanism. We will call customer service if we’re not able to resolve this problem ourselves and we have no reason to expect any issues with getting this resolved. Overall a great experience and we love our new bar stools.

I have been looking for furniture for over a month. I have went to every furniture place in Round rock and Austin. I have went to a previous Ashley furniture store as well and was disappointed. I found what I was looking for online, contacted the Cedarpark location. Ms. Carolyn told me to come and she would assist me. It was a breeze and not a hassle. I’m at excited about my furniture.

I had a great time at their store. Everyone was very helpful and friendly. I recommend asking for Joann she was fantastic and very knowledgeable about their products!

I went in looking for a good reading chair and I found it quickly! Ashley is the one that helped me and got me all taken care of. She was great and my experience was great at this Ashley’s. Everyone was very helpful but not pushy like some sales people can be.

Larry our salesman was amazing. Easy to work with. Whomever hired him. Knows how to staff a business. Larry. Thank you for all you do for the customers! and me. Much respect.

Larry was really helpful and welcoming!

Carolyn was very personable, professional and helpful!

Don’t give them your information unless you are for sure making a purchase. Went into this store and found something I liked. I gave the sales rep my contact information but said I’d like some time to think about it before committing to purchase. A week later, I got an order confirmation in my email committing me to a layaway order. I don’t need to think about it anymore. Definitely won’t be purchasing anything from this store.

Great service and the staff is more then willing to assist though are not pushy.

Cody, our sales associate was there to assist when needed but didn’t hover. He helped us purchase and put on hold a new sectional until move and new build in Tennessee are complete.

I recently had the pleasure of visiting Ashley Furniture Store in Cedar Park, and I must say, it was an exceptional experience from start to finish. The store's employees were absolutely fantastic and went above and beyond to ensure that my experience was nothing short of remarkable. I was particularly impressed with the level of personalized attention I received. Deanna took the time to understand my needs and preferences, was patient and never made me feel rushed. Five stars without a doubt!

Corey Cuellar was the best salesperson I have ever encountered! I am 77 hard of hearing, don’t understand things on computer to get credit approval. He was so helpful I got approval You need more Corey’s

My experience was very nice, exactly what I needed, and Todde was a wonderful salesman! I ended up buying two supportive, beautiful chairs and Todde made the whole purchase pleasant and he is very informative of the furniture! I will be back!!

Very nice and professional staff. Would definitely recommend to family and friends. Diana and the rest of the staff were very friendly.

Really enjoyed our experience with Todde. Very helpful and gave us the space and was patient with us as we mulled over our decision on what pieces we really wanted to go with.

Ready! I had a great time shopping at Ashley's Cedar Park. I was greeted by Todd the sales representative Who answered my questions but did not pressure me at all. He was knowledgeable about all the furniture I was looking at and was able to get me some great deals

Great customer service! Even better prices!

Went in to try to find a dinning set. Larry met us at the door. Great guy and wonderful sales man. Not pushy gave us space when needed and went the extra mile to make sure we got what we wanted.

First time to this Ashley location. Great atmosphere and furniture is presented neatly. We had a great salesperson Joann. She helped us with any questions we had and did not hassle us to get a sale. We ended up buying a sofa and a love seat which was easy and unstressed. Next time we need furniture we will definitely look at Ashley again.

Deanna and the staff at Ashley were extremely helpful and friendly. Their efforts made for a pleasant shopping experience.

Great experience! Lots of nice pieces in the store. Josh was very knowledgeable and helpful!

I order a mattress along with a bed base back in November. When it was delivered. I didn’t get the bed base that I had picked out. I talked to Dawn and she got it approved my a manager in December to replace the bed base with the correct one. It is now April and they still haven’t corrected the bed base. I have gone into the store multiple times and talked to Dawn and Corey. I even have called and left messages on Dawn and Corey’s cell phone. I even texted them both letting them know that I still haven’t gotten my bed base replaced. I’m just being told that they have elevated it up and that somebody will call me which never happens. I’m feeling like they are just giving me a runaround. I’m very upset about this. I was excited about buying my first bed and was looking forward to the bed base just for it to not happen. I even spent over 2 hrs in the store picking out the mattress and bed base that I wanted. I’m so frustrated and disappointed with the store and lack of customer service support and care

Very good customer service

Great service and prices are low for top quality furniture

Todde is incredibly attentive and engaging. Had a great experience would shop here again!

My sales representative, Corey, was fabulous! He was very attentive and guided me through the store so I was able to see different types to help me make my choice. When closing the sale he was very thorough and made sure to answer all questions. Ashley’s should recognize a representative of his caliber and I hope he has a long and successful career with your company! Great job!!

Tod was a very helpful enjoyed working with him

If you need great furniture at a great price, go here Cory was a great help Just got back from the store got a table and a TV stand for a great price.

Deanna was very helpful

Great experience! Timothy was awesome to work with!

Very helpful, and fast

Dawn is the worst sales woman.

I will never buy from Ashley Furniture again the sales person Dawn Umiker was dishonest and unprofessional. She organized a delivery of my furniture that ended up being double what she quoted and I had to help the driver unload. I ended trying to cancel half of my order, Ashley wouldn’t let me speak to a manager, I had to go in. The manager wouldn’t make eye contact with me and refused to get off his phone to give me service. I’m still waiting for my refund. It been a nightmare. I suggest you shop around before choosing this particular store.

Sales staff was helpful and knowledgeable!

It was very good the customer service was amazing and I love my lamps

We had a great experience today. Joanna was easy to work with, very knowledgeable and had great customer service.

Feb 7, we made our purchases. We are still waiting for them.

We bought a dresser, a Chester drawer, and a bed base. Dawn was awesome and very helpful.

Beautiful, clean location with reasonably priced furniture but the customer service approach quite literally ran us out of the store. After explaining to three different people that we were just looking and didn’t need assistance we were approached a second and third time in a five minute span by the same employee after we explicitly stated we would like to be left alone. Harassment isn’t an effective sales tactic.

I came into Ashley to find living room furniture. Josh, the associate who helped me, was extremely professional and knowledgeable. I found the pieces I needed and in the color I wanted. I'm looking forward to my new Ashley furniture.

We really appreciated Isaiah helping us today. Very kind and enjoyed visiting with him.

Timothy Woods the Sales person assisting us was very helpful in picking the right item for our needs. He was very cheerful and went out the way making sure we had a pleasant experience shopping at Cedar Park Ashley location.

Josh, Corey, and Tim are very nice! Excellent customer service! 😊

DONT EVER SHOP AT THIS LOCATION- I have been trying to get a refund for several days now and I can not talk to the manager to save my life- I am currently on hold waiting and it’s been over a HOUR! HORRIBLE customer service ! I was told in person guest were more important! This started Thursday it’s now Monday and still nothing! HORRIBLE, HORRIBLE, HORRIBLE!!! And still waiting!

Roy was very helpful and well informed.

I had the best experience shopping for my furniture. Jaci was so helpful and knowledgeable. She was able to answer all my questions. I’m so happy with the purchase of my new furniture.

Great experience! Highly recommend!

Nice experience, helpful sales employees.

I went to Ashley furniture store in Cedar Park just to get an idea of what Beds they had for there Sale. I had a little idea on what I like but no idea on what I wanted. Joann was the store specialist I was greeted by. I was very impressed with her knowledge of interior design. I gave her a few ideas on what I was thinking about she brought me right to a few options that fit perfectly. She was very informative and help me tremendously with picking out a bed. I was also thinking about a new sofa, again not sure of what I wanted. She listened to what my thoughts were and brought me right to the perfect sofa. The whole time I was there trying to make decisions the rest of the store staff and specialist were very attentive as well. I will definitely going back when I'm ready to add more furniture.

Great service :D

Dawn was amazing. She treated us wonderfully as this was our second visit to the store. She went over and beyond normal customer service. We believe in buying local whenever possible. We passed by several furniture stores on the 30 minute drive to Ashley, without stopping of course. One of the longest lasting furniture we ever purchased was a sectional couch in 2005, lasted 20 years with dogs cat,kids. Great experience at Cedar Park so far. Thanks.

Once again I am pleased with my furniture from Ashley Home Store. With arriving later in the evening Dawn never made me feel rushed to make a purchase. She was personable, professional and informative. Dawn took great care of me while shopping for the perfect bed set. I will be working with Dawn again in the future for all of my furniture needs. Thank you Dawn!

Todd was very friendly and professional from the moment I entered Ashley Furniture Store. He showed me many options of the type of furniture I was seeking and also the perfect mattress. I appreciate his time and professionalism during my visit. Thanks Todd.

I previewed everything online and measured the space but wanted to see the furniture in person before committing. Todd greeted me and showed me the quality of the pieces in a professional, no-pressure way. I am looking forward to delivery and set up next week of my new Raelyn set! Update: the bed rails would not stay fastened so I had to cancel the order and send it all back. The delivery & assembly guys tried and tried to make the hardware that fastens the rails to the headboard stay attached but it just wouldn’t work. One of the guys actually said this is always happening with these beds!

Jaci was the best! She was super helpful and knowledgeable!

Highly recommend this place. They were so friendly ,answered any question I had, and worked out an awesome deal with me on the sofa set I wanted!

I think the white coats are the most dumbest thing I’ve ever seen. Both salespeople were very good. I will be back.

Ashley at Ashley’s was fantastic! Gave us space when we wanted it and super helpful when we were ready to buy our new huge sectional! Would highly recommend!

Corey C did a great job helping us. He was pleasant and it was not a high pressure situation. Gave us a good price on our living room furniture.

Reasonable prices. Good selection.

It amazes me that a company can take your money deliver defective product and fail to make it right. I’ve been waiting 6 months for Ashley’s to replace a drawer that will not close on my dresser drawer. I literally have talked to at least 4 departments that told me they would call me back in 24-72 hours. I have never heard back from anyone. I recently discovered they are a franchise store. If I know what I know now I would have never bought from them. If you think I’m the only 1 that’s unhappy look at their BBB reports 1.08/5. Say anymore

Josh was great and helped us pick the perfect love seat and sofa for our home. He was professional and very friendly ! Thanks for your help!

I went in to buy a dresser and ended up buying the dresser and a whole new living room set. Go see Jaci, she is wonderful!

I have not yet had any problems with Ashley furniture. It’s the only place I’ve shopped for furniture since I moved to Texas. Great deal and lasting furniture.

Dawn in Cedar Park was a pleasure to work with! She took time to know what I was looking for and was very helpful.

Friendly,efficient and knowledgeable!

We found the selection of furniture better than other stores

Friendly, attentive, personable, made the finding and the process easy!

We found a beautiful dining table set in this store. Isaiah was extremely kind, helpful, and patient answering all our questions and guiding us through the process. We’ll definitely be back!

My family and I were in the market for a new mattress and bed frame. We were greeted by Tim and Dawn who were friendly and more than helpful. They were very knowledgeable and made our shopping easy. We are extremely happy and satisfied with the service we got.

Had a very easy time shopping here thanks to the help of Jaci. My partner and I were in the market for a couch and she made it very clear she was going to find the best one for us. She was very knowledgeable and taught us a lot about how to find the perfect piece of furniture. We ended up falling in love with one and had all of our questions answered on the spot about how to care for it, delivery process, warrantees, and any deals going on that week! We also ended up finding the perfect accent chair and throw pillows she recommended to us as well. Will definitely come back and recommend to friends and family!

Cory was very knowledgeable and helped us find exactly what we were looking for.

We were asked to leave the store by store manager himself, as we bought other furniture from a different Ashley store. How can you show bias to the customer based on the previous business that we did at a different store. Better to change your policy .

Was a very pleasant experience. Greeted at the door (important) and taken care of. Managers great also. Been buying furniture from Ashley for over 20 years.

Very Good Furniture!

Great customer service from Jaci. Easy to order what we wanted.

Roy was amazing. He took his time to explains all the details of all of our purchases. He was friendly, knowledgeable and courteous.

Roy was our sales person he was knowledgeable and personable. He made our shopping experience very helpful. We bought a dining set. Would recommend Roy at Ashely store in Cedar Park.

Sales associate who helped us buy our sofa was nice. While purchasing ,the sales associate who sells mattresses interrupted our transaction . She was very pushy, such a rude person . Made my experience terrible. So unprofessional. Mind your own business on my financial decisions. Not my fault you couldn’t make a commission that day .

Roy was fantastic to work with at Ashley’s!

Excellent experience with Dawn very helpful and we found what we’re looking for 👍🏽

Great environment, employees are friendly and the customer service is awesome.

Awesome Excellent service Very knowledgeable and closed the sale quickly

Roy was very helpful. He was patient and kind.

Worked with Joshua and Roy on purchasing a new sofa and loveseat and mattress! They were informative and super helpful on helping me find the best items for my home!

Sales and management handled everything perfectly

The service was great! Jaci helped us and explained all the features of the products thoroughly. We definitely recommend visiting them for your needs.

Friendly staff! Immaculate store! Wonderful selection! Joshua was an absolute pleasure and super friendly!

Ashley did a great job of walking us through the store and on her computer to find us options for the pieces we were looking for. We finally decided on a couple of pieces that they did have, and Ashley make the whole sales process seamless and quick. We are looking forward to our delivery of our new couch and loveseat!

Great Salesperson! Easy to purchase over the phone.

I purchased a nice leather recliner, great sale price and paid for white glove delivery; the delivery was electronically scheduled with regular updates on the driver’s status; it couldn’t have been easier. I highly recommend Ashley and their convenient delivery service.

I went into Ashley's mostly just to look around but Isaiah was able to help us find pieces that meet our needs and stayed within our budgets. We would highly recommend him.

Very very friendly personnel but systems are slow and there is too much paper involved and nobody wants a furniture purchase to take hours esp if you're ready to buy what you're looking for

I was sold a used rug by the store. They didn’t inform that the one I selected was only one piece that was already on the floor.

Ashley was so great. Very friendly and knew exactly what we were looking for. Made some good purchases because of her knowledge. Thank you Ashley

I bought a living room set for my girlfriend as well a bedroom set in October 2023. They delivered the living room set and took their time and made sure we were pleased which we were. When they delivered the bedroom set that threw it together and never completely assembled it. The right 2 drawers wouldn’t close. We contacted the store and were able to speak to a representative after 35 minutes on hold. We were transferred to 3 different departments. We have scheduled 3 times for them to return. They never showed except for the last time, but unfortunately we left after they were 2 hours late and never called. We had reservations in San Antonio, so couldn’t stick around not knowing if like the first 2 times and never showed, not even a phone call. We did get a phone call from them after they didn’t show and we left. They said because we were a no show, mind you we left 2 hours after our set appointment, they would need to reschedule 3 weeks out. This will mean we will go 12 weeks without drawers that close. I used the Cedar Park store.and would never recommend them for any purchases. The manager was about as much help as the quick talking sales woman both useless. Go to any other furniture except them you will be disappointed if you go to Ashley’s in Cedar Park. IT HAS NOW BEEN 6 MONTHS AND NO RESPONSE! 3-12-2024. They arrived with the wrong dresser. They offered to give us $250.00 and we keep the old one. Just what we want take $250.00 and live with the 2 bottom right side drawers not opening for 6-7 years. Really. It’s now been 6 months.

Awesome experience. Super friendly and helpful. Ashley was amazing. Such a wonderful sales lady. Thank you.

Greeted well! Roy our salesman was excellent! He listened to what I liked and didn’t like and our budget and he delivered!

The reps were very kind and made sure we left happy with the purchase we made. They also were not overly pushy about getting a sale

Dawn was fabulous and as helpful as anyone could be for me! Give her a raise !!

Great experience and found everything we needed.

Service was nice. Furniture was delivered within about four weeks. Furniture quality is good. The one thing I did not like was once you sign up for Email it is virtually impossible to get them to take you off their email distribution list. Received email every single day despite repeatedly unsubscribing to their list.

I qlready knew what i wanted when i went to Ashley store. When i licated the couch, it was exactly like what i saw online & it was as comfortable as I imagined. Josh was working yhat evening and was lucky winner who got to deal with me. (LOL) Josh was extremely nice & very efficient. Didn't take long to purchase the couch & schedule the delivery. The day of the delivery, I was given a nice surprise as they were able to deliver it much sooner than they first estimated. Look forward to find the "I know it when I see it" piece with Ashley.

The salesman was very nice and helped me with the financing, but waiting for everything to be finished took longer than I had anticipated and in that time I changed my mind. My salesman we NOT happy I changed my mind however that is my prerogative. Overall, I would definitely go back and make a purchase when ready.

Deanna knew the location and status of products in the store and was very helpful. I found exactly what I wanted and she was able to offer a fair price. Excellent service Very personable young lady! 😀

Very knowledgeable and helpful staff. Thank you!

Ordering process was easy. However was told in stock, 7-10 day delivery. Took over 4 weeks. Had to constantly ask for updates

Very excellent experience! Jaci was the best- so helpful, can’t wait to get my new furniture!!

Great experience. Timothy is a great manager and helped all the way from start to finish. I will definitely come purchase future mattresses or sofa/love seat or furniture at cedar park Ashley. Thanks Tim. You are awesome

Deliverers were excellent. I was upset at first because my desk was supposed to be assembled but it came in a box. After they called the store, the salesperson instructed the delivery guys to it together for me…and they were excellent and professional in how they handled everything! Kudos to them for great customer service!

Great selection, helpful staff. No pressure. Love Ashley's!

Beware they will try to sell you the damaged products. We had to return bedroom set 3-4 times and every time came damaged. So frustrating. They don't even deserve a single star. Extremely disappointed with the service.

Bad service. Incompete sales personnel as well as manager. Placed charge on wrong account, after over 3 weeks still has not been. Corrected. No customer service at all levles corporate management on down.

Ordered a bedroom set from Cedar Park Ashley. Initial delivery took three weeks, and half the items were damaged. First driver argued but eventually took everything back. Second attempt a week later, a different driver showed the bed was damaged; three out of four items are damaged. Uncertain when I'll receive an undamaged set. Overall, a frustrating experience.

If google has less than one star I m giving them. Lots of problems first send wrong product.no communication.waited 1 and half months and cancel my order. Never shop ever there in my life

Great experience very professional and knowledgeable.

Absolutely the best salesperson I’ve ever met! Definitely ask for Isaiah @ the Cedar Park location. If I wasn’t already very pleased with my purchasing experience, the delivery folks managed to take it up another notch. The delivery was to my Dad’s new care facility & was going to be delivered directly there. When I gave the facility a heads up just 3 days before delivery, I was reminded that they can’t take deliveries on weekends despite being open. YIKES! We called the delivery company immediately. With only 2.5 days notice they were still able to adjust our delivery date out a couple days so that the delivery could be accepted. All of it was handled in a very accommodating & professional manner. Thank you, Isaiah & Ashley CP & your delivery providers, for making this experience as pain & hassle-free as possible. You never know what someone is going through at any time. If you are always striving for excellence of this caliber, you are well prepared to be able to minimize the stress of buying & receiving furniture, even in the midst of a client’s personal upheaval. Tl:dr - Ashley CP handled a furniture purchase, & even the delivery, with such professionalism & communication that I felt NO additional stress in the middle of the most difficult time of my life. (Ask for Isaiah)

Joshua & Dawn were excellent! Joshua gave me enough space to find what I liked before “selling” anything to me. He did a great job showing me the value in the Black Friday sale & the great financing offers. Dawn spent extra time ensuring I found the perfect mattress for my body time & preferences. They made a great team & I am so super excited to see my new bedroom furniture next week!!!

We were in the market for a dining table set. Ashley had some good options. Dawn helped us choose the one that was perfect for us. She was able to work with us on the pricing and gave us a good deal. Overall a very good experience

The sales person was very helpful, honest and polite, he presented excellent customer service. At the register another staff member made some mistake that I had to have him to make corrections, but overall it was a very good experience and I am very satisfied with my purchase.

Todd our salesman was fun but also attentive. We were shopping for a couch for our daughter’s first apartment. He made her the center of attention and made sure she was happy with her choice. When the couch she wanted was out of stock he did all he could to find her another she loved just as much. We will definitely be back. If you’re in the market for furniture go see our friend Todd. Update:I’ll never buy another thing from Ashley furniture again. After calling for service under our protection plan for furniture from a previous purchase I have found I’ve been taken advantage of. They sell you on a plan that you can call to repair damages or if you’ve not needed that protection plan at all they’ll honor a cleaning. That is entirely wrong. I urge everyone to not buy into the protection plan as it is of no value. What you pay for the plan you can easily pay for cleaning yourself for less or possibly a repair depending on the situation. I had to call the former protection plan company for my sofas and found out they will come and clean the one small spot and not the even the entire cushion. After finding this out after our recent purchase of a new sofa for my daughter I called the new protection plan company they now use. I found out they you call in for a stain they will send you a kit to clean yourself. Then if that doesn’t work they’ll send a technician out. For $200+ I’d rather not. Not worth the money. I called the store twice to have the protection planned canceled. The first time the manager was busy and I was told he would call me back. I waited a couple days and never received a call. I attempted a second time and was told he was not available but it would be taken care of. It’s been a couple weeks and now the sofa was delivered last Friday. I’ve now found out that it was never removed off my invoice. And I found this out after having to call for replacement because the sofa was delivered with a stain on it. I was told today that the store would be contacted on my issue but I also let them know I would be visiting the store in person since I can’t take them at there word. Stayed tuned for the next update on how this will be handled.

I was disappointed that the delivery guys did not speak English and I could not communicate properly with them.

Delivery and products are great!!

Very professional good work

Megan was so very nice & helpful. She made it an enjoyable buying experience.

Professional and pleasant.

Isaiah was amazing!

This place is awesome!! The best customer service and treated us like family! We highly recommend them! Thanks Josh and T!!

Good service & helpful sale consultant hopefully our choice of dining room table will look good in our kitchen

Sofa and delivery…great! Sales and management, not great!

We had a great experience! Good selection and decent pricing. Timothy was very knowledgeable and helpful in picking the furniture we were looking for.

Great customer service

Todd was personable, friendly, helpful and knowledgeable

I had the most wonderful young man who helped me with my purchase of loveseat and recliner. He would get the 5 stars easily. But, when I told the mattress salesman I wasn’t going to purchase today, he sent another pushy guy. I really didn’t like that.

No customer service at this store. Bought furniture, delivered. Found that they financed incorrectly. I went to store when opened at 7AM and Store Manager, British Woman, who would not give name or card. Stated they were too busy today, for me to return, should come back next week. Stated we only do sales, told me to contact Customer Service. I contacted Customer Service which did not open until an hour later, when I did call at 8AM, I reached an Omar and he said they did not do this. So, not sure what he knows, or even if this was Customer Service. What a 3-ring service. Can't say I will purchase anything from them ever again and will search for the right number to reach people who know what they are doing so I can return and purchase somewhere else.

Thank you so much Ashley great customer service great prices got everything I needed.Roy that helped me was Great!😊

Cancelled my order without my permission and are sketchy about refunds in situations like this

Delivery was smooth and fast . It was good experience . Will consider buying more items in the future with Ashley.

I split my score: 5 stars for Joshua my salesman, he was kind and authentic. I can tell Joshua really enjoys helping people. 1 star for Ashley corporate. While shopping, I got the feeling that management must have created a somewhat toxic workplace environment. It’s no fault of the employees, but corporate clearly must focus so heavily on competition, that the customer takes the fall and is ultimately denied a quality customer experience.

Efficient and knowledgeable

We were greeted by Todde and he went above and beyond to make our experience great. We’d definitely work with him again!

Ranae went above and beyond. Very pleased.

All our questions were answered. Dawn was very friendly and professional. Good prices and deals. We definitely recommend Ashley Furniture Store🫶🏻

Excellent Service from purchase to delivery !!

Our sales person was very helpful and professional. I was very pleased with the way that she delivered on our furniture needs. Ask for Dawn.

The sales person was very helpful

This is the most awful experience I had in my furniture purchase history. If there is negative star, I wouldn't hesitate to give to this store. Everything was wrong in the whole process. I bought only one full size bed and mattress from this store. Was told expect a delivery within two weeks. I waited two whole months' to get it. Since they told me I have to buy the "Pro Installation" to get the warranty which I did. however the pro installation turned into a nightmare. the deliver day, two guys came to the house to install the bed who almost bend the bedframe. finally got to the finishing point trying to put the slats on and find out there are missing screws. then they told me because of this I have to schedule another service to finish the install. they will let the store know the missing parts. stay with me, we are not finish yet. they ordered the screw. however since I wasn't trust them at this point, so I went to the store by my own and checked the sample they have in the store and found out they missed out the center reel bar to hold the slats instead of the screws those installer told me. Then the store guy helped me order the center reel bar in the store which I pointed out to him from the sample bed. Haha guess what, the delivery came two days after which is the wrong part again, not the screws, not the reel bar. but the slats. Well at this point, I really want to return the whole thing. but you can tell it's not worth it with the hassle. so I decided to ask them again to deliver the right missing item the third time. which they did. At this moment right now, I am still wait the technician to come fix the rest of installation they left. it's almost more than 3 months to get one full size bed. still not finished yet. I swear I will stay as further as possible from this store, it will be on top of my black list for ever. Hope my real experience learned can save the rest of people some time. and make it little easier than this.

Sales person and manager were great to work with. The assistant manager, Jennifer, almost lost you the sale. You need to keep her away from customers. Not only does she have a bad attitude, she was not professionally dressed.

We bought Ashley recliner sofa set and on the day of delivery we observed some damage. On the day of the delivery we informed that there is a damage. Instead of replacing the furniture they sent replacement parts which are damaged and not matched. Saw enterprises technician he came after 2.5 months (multiple reschedules happened saying technician is not available) . Finally saw enterprises technician came and he mentioned that parts which are sent by Ashley are damaged and he mentioned he is going to recommend replacing the furniture . Again Ashley didn’t listen and they sent one more replacement parts. For the saw enterprises we have to wait for 2 more months and with multiple reschedules. If we go to store about this issue , they are not caring to know about our issue and they are saying call to that number , we are out of people here . They care about only sales. This is keep on going on from past 5 months. This is worst service I have ever seen . We will never buy Ashley products again. I will recommend all of my friends to not to buy in Ashley.

Our experience was amazing!

We recently bought over $5000 worth of furniture from Ashley in Cedar Park. It was a good experience through the purchase, but customer service after the sale has been non-existent. I had an issue with the delivery schedule and no one with their "Customer Response Team" could help. I went into the store and the manager Tamlyn took my number and said she would all the warehouse and get back with me...crickets...no call!!! My furniture took 3 weeks to arrive. The second issue was regarding the extra warranty they sell when you buy furniture. I bought a modular sofa and wanted the pieces that are electric/motorized covered. I was told there were two power recliners so i got those covered. Turns out three of the pieces were power. When i went in to purchase the warranty on the 3rd piece as well as one additional (non power) section to my couch...there was no question about whether that could be done. They sales person rang it up and took my money and told me the warranty would be applied to the 3rd power piece. However later i found out the warranty cannot be added to an item once it has been delivered. So it was added to the other piece of the couch that i did not want covered. I called the "Customer Response Team" and they were once again no help. So I went back into the store and was told they could not change the warranty to cover the item i wanted covered and they could also not refund the cost of the warranty. Even though one of the sales people in the store did all this and screwed it up. Some other store manager named Felipe took my number and said he would call. Haha...once again, no call, no help. They sales people in the store aren't empowered to do anything but take your money. They don't care about anything once they make the sale. Sorry Ashley, you won't be getting my business anymore. There are too many other furniture stores around that take care of their customers.

Had a great time looking for the perfect table. The salesman was great.

Great Service and furniture!

I came in to think about purchasing a sofa not really intending to that make a decision that day but Se was incredibly helpful and answered all my questions and because of his patience & kindness and fantastic service, I bought a sofa I’m so excited about! Thank you Se!

Friendly and helpful sales staff.

I was satified with my visit to Ashley furniture store. I like Ashley, because of low monthly payment, payments to fit anyone budget.

Friendly, helpful, easy to purchase. Excited to see my chairs soon!

Great customer service!

Deanna was wonderful. Associates very pleasant also. Certainly will check out this store first if and when in need of more furniture items. Sheila

Shopping at Ashley in Cedar Park was wonderful. I was looking for a new sofa, love seat, coffee table and side table. Found exactly what I wanted with the help of Dawn the Ashley associate who helped me. No stress, no pressure. Dawn understood what I was looking for is very knowledgeable about Ashley's offerings. I will be returning for additional furniture.

Renae and Tim were just absolutely amazing. We’ve been to about 7 furniture stores and got 100 different options. This is the best store in town. Got us financing (I needed to build my credit we had cash) and we got a an amazing couch and chair, my girlfriend is very happy Where are we at?

Great service, great people! Personal opinion is great, I’d definitely come back to shop for furniture there, great prices!

I went in there and specified that I was on a budget and looking. Felipe if I remember his name came off very confident laid back and cool. Even vaped while sitting on the merchandise we were thinking about purchasing. But there was a mistake after mistake with this man. He kept taking my license and debit card and holding onto it for a while. His Manager Timothy accompanied him but clearly felt like his job was to criticize the fun of him, rather than knowing that he was making mistakes and trying to fix them he did not. There was a lack of communication to what I was going to pay per month lease agreement that was signed by him and not me money that was taken out of my account because I didn’t sign an agreement that said there was a payment coming out. There was so many problems I had to cancel everything I did get my refund but the experience makes me never wanna go back to that. Ashley store.

We went to Ashley looking for furniture. We looked around and found 2 chest of drawers we were interested in. All the salesmen were on their phones not paying attention so we went to another furniture store. We couldn’t find what we wanted at that store so we went back to Ashley. Walked right past a saleswoman who was leaning against some furniture on her phone. She never even looked up. Another salesman was sitting a recliner on his phone. I walked up to the customer service desk and there were 5 salesmen chatting. I asked if someone would mind helping me purchase 2 chests of drawers. The salesman who helped us was nice enough. The checkout process was very lengthy as the tablet wouldn’t connect to the pin pad. He had to enter our order twice. All of the furniture is engineered “wood” and looks and feels very cheap. We will not be back.

Helpful, informative and kind

Had a wonderful experience shopping at the cedar park Ashley store. Renae was our sales associate her and her team were all amazing. They walked me through the entire showroom until I found exactly what i was looking for. If I need any other furniture needs I will be coming back here.

Very helpful, informed, friendly and engaging staff. Great experience and would do business with again.

The salesman Isaiah Peña was so patient with me ,poor thing I had him all over the store to find exactly what I wanted.n he was an awesome salesman out to please his customer .

Very poor and bad after customer service. My sales was Dawn.

No pressure. Allowed us to look around at our own pace. Matched online price since the item was not in stock. In and out in less than 30 minutes. Joshua was very helpful.

Very helpful, friendly. Would definitely recommend

Dawn was excellent and very knowledgeable. Great selection of all types of furniture. Will be back again.

The delivery guys were quick & efficient. Sofa looks great. The plug for the light needs to be a little longer. Overall, very satisfied. 👍🏽

Terrible management will never buy again spent 3000 and was treated poorly by a so called manager

Ashley has always been our one stop furniture shop as long as we lived in Illinois. After moving to Austin, had horrible experience with a Ashley store here and had taken 3 months for the guest relations to come up with solution. I decided to walk-in to Cedar Park stores this time and Mr.Timothy, the Store Manager gave me the best of solutions. He could have easily told he isn't responsible for my problem as my issue was with product purchased in another Ashley store in Austin but he handled it so well and patiently found solution for which I have been following up with customer service for months. I will definitely return to this location for all my future purchases. Thank you very much Mr. Timothy and Joshua!

Our sales woman Dawn was very knowledgeable and helpful!

If i could give zero stars, I would. It’s my mistake to keep buying from this awful overpriced company.

My experience at this location was smooth sailing, many thanks to Deanna & the Gentleman that was assisting her during my check out process. Both were extremely professional & helpful, I left fully satisfied with my purchase, thank you both!

Great customer service!!!

We were greeted by an Ashley staff member when we entered the store. We didn't know exactly what we wanted and knew we would be there for a while to take everything in. Our salesman, SE was courteous and not pushy at all. He introduced himself and left us, but was available to answer questions we had. An hour into our visit (and still undecided), the manager (T) said hello as she was adjusting the bedding on a bed near where my husband and I were sitting. We asked about the furniture overall at Ashley. We were met with a lot of information that was important to me, and answers to questions I hadn't thought of. We were sold! The staff (all of the staff we encountered) were all helpful, knowledgeable, friendly and none of them were pushy. We had plenty of time and space to figure out what we wanted. I recommend this store. We decided on our own, but with information that made the decision easy.

Very helpful, great pricing..

My experience at this store was just what I had hoped for. My sales lady helped me find the perfect fit in a comfortable arm chair. Thanks Ashley’s

My experience was soo good about the sales person. She tooks the time for explaining all of the merchandise I wanted

Pretty great service! Will help match lowest price from either online or in-store! Great thanks to Timothy!

Timothy, who I believe is the manager at the Cedar Park location, did an outstanding job. He lifted me 250% of my anticipated budget, increased my monthly anticipated monthly payment by almost 400%, and reduced my interest free term from 5 years to 3. That being said, I ended up getting exactly what I wanted and should get, and couldn’t be happier! He was very pleasant, professional and entertaining. I would highly recommend you keep him and reward him for a job well done.

Great service, great atmosphere. Joshua was an amazing rep. This definitely won't be the last time we go to Ashley's Furniture and we will definitely be asking for Joshua.

T the manager would not honor what the initial sales rep quoted me. This was not the first or second time purchasing furniture through Ashley. This location lost a loyal business customer.

Roy was great. We really appreciated his help.

Over priced.

Gabe helped me find what I needed and I am very happy with my purchase.

Friendly staff. We went in Saturday, looked around, no pressure. No problem we were looking at other places too. We went back Sunday and got a nice deal on things we liked; and other places just didn't have things that wowed us.

Wonderful experience. Found our dream mattress elsewhere and it was an Ashley Sleep mattress and they price matched for us. We're officially an Ashley family! We also ordered a couch and they price matched for the online Ashley app price during their Labor Day sales. Thank you so much to Jonathon and Dawn! Highly recommend giving them your business!

Roy was spectacular! I will go back to Ashley’s and look for Roy to assist us in all our furniture needs.

Very helpful and friendly. Willing to negotiate slightly on price.

Isiah was very helpful and friendly. We found the item we were looking for (a printer table). Only concern was the amount of paperwork to be signed for a relatively small and inexpensive item.

Joshua gave us a warm greeting at the door and didn’t push a hard and fast sale. He informed us with knowledge and honesty (something hard to come by these days) on the 2 sets of furniture we were considering so that we could make an educated decision. In the end we choose the Olsberg collection which we are very happy with. Firm seating so you don’t sink in and have a hard time getting back up. The backs are firm, not hard, so you can actually feel the support in your lower back. I consider us average size people and when we sit down our feet are comfortably on the floor. Joshua made our shopping experience relaxing and very enjoyable. I highly recommend dealing with him and we will definitely be back to work with him in the future. Thank you Josh for helping us with our purchase!

The staff were friendly and helpful. I appreciated their greeting and offer to help but then left us to look around.

Great customer service. Quick easy process.

Josh is AMAZING! He was so patient, sweet and funny and helped me pick out the perfect new bed and matress! I’ll definitely be going back to see him.

Friendly, no pressure service. Great help and prices that meets my needs. Best selection in town.

Very poor customer service. Delivered two times defective furniture and Customer service or local sales team never checked on the status or followed up till I reached out to them. They asked for photos of broken items which was already found by delivery team. overall poor experience and bad furniture quality.

Dawn is very knowledgeable about all the products, which gave me lots if help on choosing products. She is also very patient. I think the overall experience is very good.

Welcomed when we entered. Able to look around without sales person hovering over us. Sales person very nice and polite answered our questions. No pressure to buy. Great experience.

Joshua was incredible to work with, he went above and beyond for myself and my mother Beverly. I highly recommend visiting him if you are looking to furnish any of your rooms!! Lisa G-

Very helpful and respectful!

Overall very good staff was helpful but like everything else these days way over priced I just hope what I purchased a (dual recliner loveseat and a king size thermal Pedi adjustable bed) will give me many years of trouble free enjoyment. You would think spending over $6,000.00 on a bed and over $2,500.00 on a love seat you would at least get a pillow or a set of sheets or throw in that white glove delivery. I can’t say much about the quality of the furniture yet it has not been delivered yet. FYI I am over 60 years old and this is the first I have purchased new furniture.

Waiting for the order to be correctly delivered for 3 months now. May 23 - Aug 23 Bed was delivered with incorrect parts, so they were unable to assemble it & a damaged night stand. New parts were delivered in Aug & technician came in, again incorrect parts, so nothing can be done. Today they informed the correct parts will come in September(4 months by then), still they don't say an exact date & refuse to communicate any of these on email. Many hours wasted on call with hours on hold without proper answers. Looking at other reviews now, it seems many people have faced the exact unpleasant experience.

Timothy was our salesman, it took less time to do the paperwork than to pick out our furniture. He was very polite and knowledgeable about his inventory. I would highly recommend Ashley's

Thank you for your kind explanation and guidance

Sales person was very knowledgeable and very helpful. Pleasant attitude. His manager was very pleasant and helpful as well. I thoroughly enjoyed conversations from both of them.

I love it! Customer service is excellent! I highly recommend buying here.

Nice experience and nice atmosphere. Our associate was Tim and he was most helpful, friendly and informative. Always appreciate great service and made to feel at home. Thanks for attention to detail and setting up our delivery.

The sales associate ordered my sons bed and made sure the delivery instructions were very clear. My house can be very hard to maneuver around sometimes. Customer service was very prompt about letting me know of the delivery delay only by a few days. Not their fault and the service is wonderful.

Super knowledgeable, friendly, but what i appreciated most was how our sales rep, Joshua Harrell, worked to find us the best fit for our situation. I would highly recommend!

Stephanie, was very helpful. She was quick and efficient. I even received some follow up texts. Definitely an enjoyable experience.

Very helpful staff. Good selection .

Tim was great!

Nice furniture collection in this store and really liked the Sales agent Se Park's approach. Se heard our questions and addressed those professionally. Overall a good experience in purchasing furniture here.

The store was busy and yet they still found a way to take care of us.

Dawn provided excellent customer service. Spent a lot of time with us to help with our furniture needs.

Don was a great help when it came to finding a couch.

Not happy with the service. Got a part of the order and missing the remaining parts. They rescheduled the delivery 3 times already. They said it can take 2-16 weeks. I want to do a refund and was told it cannot be refunded as I received part of the order. Not happy with the service at all. I don't write negative reviews but this is indeed is not a pleasant experience.

I ordered a bedroom set in final sales (purchase as it is) from last available stock in store. I received entire set within a week except a side stand that came after 3 months. Not sure why it took them so long to deliver the item that is available in stock.

Excellent customer service Joshua and Roy are awesome at what they do. Thank you Ashley’s. and also thank you Joshua and Roy for the incredible experience.

Very helpful, answered all my questions, very pleasant staff

Very informative, shared other options.

Joshua was awesome! He helped me find the perfect bedroom lamps!

Super bright, clean showroom with friendly knowledgeable staff. Timothy was super.

Had a surprisingly great experience. Usually furniture store staff are aggressive. Had a fantastic sales person who was not pushy, but who offered help as I needed it. I was in and out quickly without waiting several weeks for delivery.

This store and Ashley in general deserves zero star. I was told my order would be delivered in 2 weeks. It’s been 4 four weeks and no news in my order. All information given by the reps (chase and Dawn)are not true. They would do anything to sell and hesitant to process a refund. They just keep tossing you between the store and customer service. I met a rep here with a blond patch on his hair who is very proud and doesn’t understand customer service. So much ego and he thinks he is doing me a favor.

Se park was awesome

I have spent up to two hours on the phone trying to do an online order as I was told by an online chat agent a store person could help with online orders. I have talked to 5 different individuals who cannot completey order, have tried two links to pay fory order..they did not work. It is an unbelievable experience of no one being qualified to finalize this $580.00 purchase. UNBELIEVABLE BAD KNOWLEDGE AND INCOMPLETE SRRVICE!!!

I wish I can give them 0 stars. Nobody has a clue when our order will be delivered and they keep pushing the delivery date out. You can’t reach anyone at the store. It’s the worst customer service ever. Will never shop at a Ashley ever again.

Good service

Update Delivery today and it was not what we asked for during purchase. They claimed the sale was correct but it was not what we thought we were buying. They would only make good for more money. Seems like bait and switch tactics. Buyer beware.

Can’t wait to get a better nights sleep with my new bed and the whole room is gonna look great.

Good experience, found what I was looking for. In and out quickly which is important to me.

If I could give it zero stars I would. Purchased a stand up desk with installation included. Installer arrived and didn't install it correctly then left before I could plug it in and try it out. I now have a non-functioning stand up desk which I can't return due to Ashley's no-return policy.

Jonathon was great! He explained everything to me in detail and was extremely patient. Thanks again!

The shopping experience was great but the pending delivery of our items has been a nightmare.

If I could give this place negative stars I would and not even one star!! Not an option. I placed an order that was defected since April. Now half way through July I am still dealing with the company that handles their warranty claims. Hours on the phone with them and have to wait a week or longer for someone to respond!! Return or exchange is not an option which is dumb!! I have bought from Rooms to Go for years and should have stuck with them instead!! They actually take GREAT care of you and are quick about repairs or even better sending you a replacement or reselection!! I will definitely stick to Rooms to Go from now on!! This was my first and last purchase from Ashley Furniture!!!!!!

Pleasant experience. Very helpful and knowledgeable. Good store.

We're told by the people who helped us finance the mattress that we would be getting a credit after our account. Then told by the store Manger that nope they can't do anything tale it up with cooperate. Train your staff better.

Store ordered wrong furniture and conveniently redirected us to "post sales" department to request a replacement. Been waiting for 10 days for the post sales to do their job. Wasted several hours of calls and store visit for getting the wrong order replaced. I didn't check the reviews of Ashleys online before making the purchase. If you are checking, beware! They'll show you something else and charge you before delivering something else and probably harass you for a few weeks before you give up and accept the wrong delivery for the wrong price. Fraudulent furniture store.

Went in with questions and came out with some great merchandise.

Crystal did a great job with helping and making sure I was happy with my purchase

The orders need to be canceled. My husband didn’t get the online prices in the store.

I was well received by Dawn and got my business done quickly

Friendly staff and great selection!

I was impressed with the salesmanship because there was no high pressure whatsoever. My sales guy answered my questions. Did the paperwork quickly and efficiently. Delivery will be sooner rather than later. The store itself is well laid out, neaten clean and bright.

Very knowledgeable and patient staff. The furniture seems to be high quality!

Very welcoming personnel. Nice showroom. Sales personnel provided good info to help me make a decision on buying a mattress. Yes I would recommend the Ashley store in Cedar Park, TX.

First order was great. The second took over 3 months to get and we had ordered 1 large ottoman and we ended up with 2 small ones

It has been the worst experience so far. At the time of sales they were super helpful and i expected the same post sales. But the story has been polar opposite. I bought furniture for our new home , the furniture came with a lot of chipped edges and i was tild not to accept if that happens(by the sales staff). The delivery guys didnt accept that and said we will deliver and take pics and i will have to call ashley for servuce ticket after 2 hours. Had to chase 2 days to get a service ticket in. And it has been 1 month since then no contacts. I haven been chasing daily and for the first 20 days(no joking) they said their systems are down and since then no response in chat or email. Some delivery(fedex /ups) came and delivered some replacement parts(i had to figurw that out myself as ashley did not tell me it woukd be coming through) 20 days back and its been lying in my garage since. I have tried all methods to get in touch with them but to no avail. It has been the most unprofessional experience yet.NEVER AGAIN! Additional updates: Had to follow up for 3 weeks to get through and when i finally got through , we outsource the repair (for furniture that was delivered chipped) and its my fault that i accwpted it coz as per contract once i accept it , it cant /wont be replaced or returned. They asked to work directly with the outsourced repair team to get a schedule. That took another 2 weeks and when they finally came they realised ashley had sent the wrong parts because they never bothered to come chck what was wrong or look at the pics. So basically after 1.5 months of buying the furniture (new and paying full price) i am left with chipped funiture with non one to follow up with. This company is a scam BEWARE

We went in the store intending to look around for ideas for our home. We met Larry, asked a few questions and his expertise about mattresses and how they related to our health led us to purchase a new one. His professionalism and his knowledge were so helpful to our decisions to buy.

Worst service and experience ever. I ordered accent cabinet and coffee table from Cedar park Ashley store but coffee table was damaged, so we declined delivered for it. We accepted Accent cabinet but later found out that the shelves were wobbly and didn’t properly fit. They have 72 hours policy to report this, I reported in 2 hours and they agreed for an exchange. The exchange took forever like a month to be delivered. While we were waiting for accent cabinet, The coffee table arrived but the delivery was so late around 10:30 PM (this isn’t good delivery time and unacceptable), we weren’t able to accept this. I went to store to talk to Manager Timothy who sold us the furniture and was friendly at first and said he would compensate for some amount due to such inconvenience. The accent cabinet finally was scheduled to be delivered and it had same problem as first one. The delivery guys tried to fix it for 45 mins and gave up, so I decided to decline delivery as it has same issue. The coffee table this time also had some paint issue and delivery guy put a marker on paint. I decided to talk to Timothy again that it’s been 1 and half month and I am not getting quality furniture I expect so I would like to not get this delivered anymore. He wasn’t happy about it and lied to us that there won’t be any compensation applied(he changed his mind). He said it wasn’t approved even thought he’s manager there. TBH I cared much about cabinet furniture getting picked up. He didn’t service us properly as he knew we weren’t going to get furniture anymore. At lease we felt that way and got very defensive about policy. As per policy I can exchange for anything else in store, so we got some minimal thing and waiting for wobbly shelves cabinet to be picked up to get refund. My issue is I have called customer service 7-8 times (30 mins avg time per call) and some associates say we can’t verify you have made exchange while some false promise the date that it will get picked up, some say they created ticket for store manager to be approved and truck being sent, some just put phone on hold and eventually hang up. I am tired of following up to customer service and store as both blame each other and no one takes ownership to resolve this issue. I never got quality furniture and I will still have to pay hefty shipping fee for nothing. I wonder how this is number 1 furniture store in the US??? I highly suggest to avoid this store because once you get stuck in loop like me there’s seem like no way out. It’s been almost 2 months and I am still waiting for cabinets to be picked up from my home. This is worst customer service I have ever experienced in life.

Came in looking for a couch and found one we liked. One associate told us that the couch wouldn’t be available for months, so we start to walk away, then another salesperson shows up and says “no that guy doesn’t know what he’s talking about, you’d get it in 7-10 days”. He was adamant. So after the generic sales person “oh I have to ask my manager, he never does this” bull, we agreed to a mildly discounted price around 2,300. We went through the credit option assuming they would request around 3k for our credit, but no they requested $10,000 (and attempted to request more but were denied). We didn’t find this out until our Ashley card came in the mail. They never asked us, and we never approved that, but they just do what they want there. Don’t trust this place, the give you fake smiles, fake prices, and are completely dishonest in their sales practices. We can’t even cancel the card without it hurting our credit. Don’t fall for their lies and shady moves.

Excellent service and no pressure to purchase. I recommend the Cedar Park Store. Huge beautiful show room. So excited to get my new couch. Great quality at a good price.

Dawn was extremely patient, friendly and professional. Will do more business with her and the store in the future.

I’ve been trying to get a hold of this store by phone for weeks and I cannot get through. I went in person to check the status of my order and they said their system was down. It’s been a few weeks since and still can’t get through. It’s been 3 months and my ottoman has still not been delivered!

Bought a dresser here back in December, arrived in January with a broken, incorrectly installed drawer. Have been having a back and forth for the last 6 months trying to get it fixed, and after 2 technician visits to my apartment they still haven't fixed it, and frequently ghost me. The store also doesn't answer their phone. The repair is literally 2 mounting screws should take 30 seconds. Will never buy from here again. Filed a complaint with the BBB, as I don't know what else to do at this point. EDIT: Ashley furniture has since contacted me and fixed this issue, happy with the dresser now!

Jennifer made my purchase so easy as well as saving $ on the item I bought. She was friendly and so helpful in guiding me through the process.

Customer Service was awesome! They were patient, kind and so very helpful. I will definitely be shopping there again.

If I could give zero I would…had the intent to buy a couch and dining room set and was ignored the whole time

the lady was really helpful and friendly

Horrible communication. Take Y money and not let me know when I can expect my tables! No calls or correspondence I’m coming to the store and cancel my order

The staff were super helpful. The only issue was will trying to run the transaction as their computer system was down. Other than that I had a great experience.

Our salesman, Austin, was very patient and answered all of our questions. The store had a large selection. The quality of the furniture is great.

Jonathon Anderson provided a great customer experience and his patience with our specific needs was amazing. Thanks, Jonathon!

Friendly staff, no pressure sales person, was a pleasant experience by furniture at Ashley. Joe

We were NOT bothered by a salesperson several times while making a decision. The application process was smooth, quick, and painless. No pressure on the terms. Definitely recommend.

Edit to Original 5-star review: We spent $6,100 and were supposed to get white glove delivery. The furniture was delivered and "assembled" today. The guys didn't have the right tools and we're asking me for tools. The legs on the sofa and love seat were only hand tightened and left very loose. One leg on the sofa was missing a bolt and the other was left loose. When I went to move the sofa the bracket that holds the leg bent. Tried to call the store and their phones don't work. Tried to use the chat feature on the website and they couldn't find my order. Supposedly someone from the store is going to call me. How frustrating to spend so much money and have such a terrible experience. I now have a sofa flipped on its back that can't be sat on! Original review: Austin helped us in finding the right dining room table, sofa, loveseat, and recliner for our new house. He was very professional, personable, knowledgeable, and there was no pressure to buy. I'm sure we will be back!

Crystal was the best sales professional I have ever worked with! Great experience!!

This place had good variety of furniture. Price was little expensive but had deals for Memorial Day which helped

Johnathan was very friendly and knowledgeable of all the mattress. He went above and beyond to ensure that we were pleased and happy with our purchase.

Larry was amazing and very helpful. We had similar offers from multiple stores and we chose to buy w/ Ashley furniture because of the honest information and kind attitude.

Larry L. made purchasing a new couch for our new house such a quick and easy process! We were in and out in 30 minutes! He knew so much about the extra warranty and was confident in his answers and just in his work ethic in general. We will be needing to purchase a dining table as well so I know we’ll be back and ask to work with Larry again! 10/10 recommend Larry and Ashley’s in cedar park!

Dawn was wonderful to work with. She listened to what I was wanting and showed me the in-store options to find the dining table that would fit in my space.

We went there yesterday with my family and purchased sectional couch and our representative Mr. TIMOTHY was help us through with two different episode, he was very attentive and competent. whole staffs were very welcoming and knowledgeable. We really pleased with what they are handing out businesses 👏

Great Customer Service

Friendly sales person with no pressure tactics. Easy and convenient and I think I got a great deal.😀

My experience with Ashley furniture was exceptional

The staff was very helpful and friendly.

It too took four times for your store to send the right furniture to my condo. We bought in Nov of last year and just got our purchases completed. Each trip required a few hours out of my day. I tried calling the Cedar Park store and the Mgr REFUSED ago take my call. We finally went in the store and the English woman mgr was very very rude and condescending to me and my wife. She actually told my wife “calm down” and she was not being out of control at all. The sales rep behind she was apologizing and she shook her head for him to stop. Yes, I called her out on that. I like your products but we never buy from you again.

I recently had a stroke and couldn't go to the store. My wife and son went to the store in Georgetown Texas. They found what they liked and ordered a couch. Was told the delivery date of May 10th. On May 9th my wife called the store to verify delivery and was told the date would be a week later than originally told. Please don't let us down.

The customer service at this store is amazing! Really enjoyed the whole experience! Can’t wait for my new bed and mattress to be delivered!

Excellent customer service. Preston was very patient and very knowledgeable.

The man Jonathon is the real deal Holyfield. Called him up in need of furniture; sent me pictures, was having the scheduling emailed to me within an hour. Best part; didn’t even leave my house AND get it on Tuesday. He’ll listen to whatever you’re looking for and deliver. Every single time. Appreciate all the help brotha.

Nice people, nice store, very helpful.

We enjoyed our couch buying experience. James was very helpful and patient while helping us find what we needed.

One star is also very less I feel. I am very disappointed with the service . I kept on going back to the store and still end up issue being not resolved.

Shopping at Ashley has been the worst experience ever. We decided to return an item that we were not happy with within 24 hours but were given the run around for 2 months by the ‘ Guest Response Team ‘ until I filed a complaint with BBB. After having denied a return / exchange repeatedly , they then offered an exchange , which I was okay with. When the time came to make the exchange , they cancelled/ rescheduled the delivery three times without informing me. I had to call and check with them every time only to find out that they pushed the date out another week. I understand delays can happen but don’t give your customers the run around. Also , their store prices are at least 15-20% more than what is online and they don’t disclose that unless you ask them to price match. All in all , avoid this place if sanity and peace of mind are important to you. You can find better quality items at more affordable stores that care about their customers.

Such an easy experience! We love the quality of Ashley furniture pieces. Larry did an amazing job helping us decide which couch to purchase for our growing family.

Dawn delivered such an amazing experience to us. We figured out all what we needed for our visit and more. Ask for her if you going there. Thanks Dawn!

Best customer service.

Excellent service

Dawn was very helpful and friendly

The young men, Austin on the phone, took care of everything I needed and helped me because another young man never called me back

Preston @ Ashley's @ the CP location was so easy & wonderful to work with & his manager Ms. Tee was also warm & friendly. If you need furniture this is wheee to go!!!

My wife and I visited Ashley Furniture Store in Cedar park. We were very impressed with how helpful Tim was. We went in the store unsure of what we wanted and whether we were even ready to buy, and Tim showed us examples on the floor and on the Ashley’s website until we found exactly what we wanted!

Only pro: 1) The sales guy was kind and not pushy, hence the 2 stars Cons: 1) This is a franchise based store and separate from actual original Ashley stores or the online store. While our budget was low leading to less options we did like a piece which was marked almost 50% over the online price 2) this is the first store where prices aren’t obvious and you have to search n assume 3) first store that refuses to give a quote and make no effort to make one unless you are ready to buy 4) they said 25% off entire store but how can online n store prices be to ridiculously different? The price match was done and no discount was applied. 25% off wasn’t really deal 5) They offered a protection plan for 5 years for almost 40% of the actual product cost online Outcome: Ordered the exact product for 50% of the Ashley store price from Amazon with free hassle free delivery.

Salesperson was very attentive but not pushy. Knowledgeable of inventory.

Ask for Sal when you get there. Great, friendly and professional young guy who delivers with a pressure free approach.

We are very happy with our purchase. We were able to get just what We wanted for a price We wanted! We have purchased at Ashley before and will continue mostly due to the great customer service and quality of furniture.

Bought a new mattress at the Cedar Park Texas store. Great service from Larry and Sal.

Great service. Everyone was very helpful and ensure that the sale went smoothly.

Excellent!

Great selection of furniture and fantastic service

As always I had a great experience at Ashley Furniture. Tim was amazing! I highly recommend the store to everyone. Thanks

Everyone here was super friendly, couple people even helped me get set up with a new mattress and I'm sleeping better than I have in years. Hasn't even been a week and I feel like my sleep is totally changed for the better.

We purchased a couch from Ashley a few years ago and loved it. Maybe it's just this Ashley furniture, but they became extremely rude and frustrated with us when we asked simple questions about couches we could purchase and pick up today because we currently don't have any furniture. They hung up on us and we thought it was a mistake, so we called back and as soon as they heard it was us, they hung up again. Rude, unprofessional, and disrespectful. Avoid at all costs.

I'm a pretty nice level-headed guy, but these guys on two occasions were very rude and went back on agreeing to price match once they found out we were going to pay cash and got rude, then they wouldn't let us buy a clearance love seat unless we bought the whole set lol. Take your business elsewhere if you can.

Extra unnecessary inquiry on my credit after I ask your salesman that I only want one inquiry in my credit!!!! After I left the store and got the notifications for the inquiries than try to call your store for 2 hours and no answer than I had to come back to the store and store manager has no clue about inquiries and telling me that the salesman spent too much time with us (if we had to pay him for his time)

Would not recommend Dustin

Great! Experience.

Our salesperson, Se, is great!

Staff was rude and uninterested. Could not get help so left without any purchases and will not return.

I asked about a Military discount and they offered me 25% off a purchase around $3500-$4000 but they were really pushing the protection plan on me. I told them I didn’t need the protection plan since I don’t have kids or pets and then all of a sudden they pulled the discount away. The whole deal was contingent on me agreeing to a $600 protection plan. I guess there really wasn’t a military discount, it was do this and get that. The two male employees were trying to make the sale but the female working is the one that pulled the discount since I didn’t want the protection plan. Such deceptive practices at this Ashley.

Cabinet was received broken and I have been waiting over a month with a half built cabinet to get replacement parts since they won’t return the cabinet. Terrible customer service.

Great experience overall. Excellent customer service.

We bought a electric recliner sofa 6 months back .. within few days it got broke .. called Ashley customer care support more than 1000 times .. no proper responses from them … it’s been 3 months still they couldn’t fix the sofa .. wasted 1200 dollars.. DONT BUY IN ASHLEY!!!!

Good furniture. Dawn was our sales counselor who did a great job in getting us the discounts and resolving issues related to delivery. One bar stool was damaged when it was delivered and we are waiting for the replacement

Great salesman, never pushed, was patient, we really enjoyed working with him.

Dawn was a great salesperson. Took time to show me around and then again with my husband when we came back. She is very knowledgeable and helpful in helping us choose what we needed.

Went in looking for a sofa & walked out with a new mattress and living room set. Dawn was extremely knowledgeable and great to work with.

Meh. Typical big box commodity furniture.

We love Austin! He was so helpful and got us everything we need! We will always be Ashley customers and we will always be AUSTINs customers!

Dawn worked with us to purchase two sofas and a new mattress. She has an excellent working knowledge of products and a great personality. We thoroughly enjoyed the whole process. Also, the gentleman who explained the process for selecting the right mattress was exceptionally knowledgeable and personable too. Well done!! .

The rep. was nice & helpful. However, he was supposed to call me back about an order that did not seem to go through, but i never heard from him. I was disappointed, to say the least, given that the order that did not go through included two very impirtant pieces of furniture.

Great customer service, the sales man Larry Ligget took our budget, and found the furniture we wanted that fit that budget. He really helped me and my wife fill our living room and took his time to show us all the options and explain them. Definitely would go there again

I had an excellent experience at Ashley Homestore. I was looking for a recliner, and Ashley’s offer a great selection. My shopping experience was even more enjoyable as Austin Bartol was my Home Furnishing Specialist. He was exceptional in helping with my selection for a recliner. Austin was very knowledgeable, professional, and processes wonderful customer service skills. If I could, I would give him more than five stars. ⭐️⭐️⭐️⭐️⭐️

Austin was fantastic resourceful and went the extra mile for this sale. Very personable. Was a pleasure

It has been over the guaranteed time I wasn’t made aware of potential back order issues and I am completely irate. I was deceived and going forward I will never use Ashley’s again. I have called 3 times and I was informed that they will check and call me back and I have yet to hear anything and receive a call back!

Warm, kind and one of a kind experience with a good deal.

I should have read the reviews before purchasing from this place. We have been planning to get furnitures for quite a while and one time we were close to the store so went ahead and visited it. We bought several furnitures and the sales lady, who was nice and helpful, kept on saying “don’t blame me if it wont get delivered on this date”. Since we bought a lot of things, she has repeated this like 5x. And now I know why, and it is because she knows that the delivery is such a mess. They keep on pushing the delivery even if it was confirmed and they will not even notify you. When you call their customer service, the people are not even apologetic about the delay. They made it sound that it was your choice to buy from them so deal with it! Up until now they have not delivered the last batch of furniture. Its almost 2 months! NEVER AGAIN!

We were well taken care of by Timothy Woods. I liked the fact that he gave us enough space to look around and never pushed us and when we were ready to order he did everything he could to give us a good deal. Well done Ashley

This franchise affiliated with Ashley is not a real Ashley store and has higher prices and absurdly bad customer service. I got a bedframe that was slow to ship and when I opened it had factory defects (extra holes in the middle of the piece) as well as didn't match what on the floor. When brought the piece in to resolve it, the employee behind the counter wouldn't see me to 20 minutes, insulted me and proceeded to do nothing to help get a repair expedited through Ashely's Kafta-esq processes. I learned he was the manger?! He asked me "Why is it our problem if you are temporarily out of town?" implying that no one should get furniture from this store their vacation home. Other employees were more helpful but all I have now are bad feelings, a charge contest and a bunch of boxes of "wood" in my bedroom that can't be built into a proper bedframe. Avoid!!!

Horrible! 4 different delivery dates. Can not talk to anyone that knows what is happening. I was told if I want information on my delivery or other questions, I have to go back to the store. Ridiculous!

Have you ever been told that you have to stop and explain to the manager why you aren’t purchasing something before leaving a store? Well, if you want that experience, stop by Ashley’s furniture. Needless to say, I didn’t stop and explain anything to anyone. Also, don’t take their “one day deal” of applying for a credit card and getting 20% off. They will give you 20% off alright, but that will reduce the interest free period to half of the posted timeframe. They won’t tell you that up front either. They will make it sound like you get the 20% off and have no affect on the interest free period. Unfortunately this place has sales people that define the typical definition of a pushy sales person. You can save your generic copy and paste, lack of customer service, response. I don’t need it.

Larry was very helpful and patient with us to help select the right mattress. And we got a good deal.

Very clean, modern location with friendly and knowledgeable staff. Thanks for the help Jennifer L.

The store sales staff are very helpful and have always saved me money when I've made a purchase through them as compared to online.

Every one was amazing we had the best experience with John and the story manger they want all out to get us what we want.

Great experience. Friendly, knowledgeable, helpful, but not pushy. Just the right combination to get these two life long salespeople to feel comfortable to do business today.

So attentive and helped us find exactly what we needed!

Excellent customer service! Thanks Jose and Tia.

Exelent sales person! Need more of them

Store experience was great. Delivery scheduling terrible. Actual delivery was good. Delivery drivers were very nice.

My purchase was easy thanks to Timothy Woods who helped me. -E Solis

Walked in and was greeted as soon as I seen my dream couch. Experience was wonderful. Just wished me and my husband could have applied together. Not sure why we had to apply separate.other than that we just moved into our home after a house fire a year ago so we’re excited for our new furniture.

I appreciate the professionalism, and willingness to get questions answered. Thanks

Horrible Experience and Rude customer service.I booked my bed ,dressing table in November 2021 and received damaged items.Please see pictures attached.They sent replacement items 4 times and took them back without delivering as the replacement items were also damaged.Still I am waiting for replacement items in 2023.when I contacted them recently,I was shocked when they told me that the items were already replaced as per the notes on my profile.They will not refund once items were sold. PLEASE STAY AWAY From ASHLEY.I am still fighting for the replacement items from Last 1 year. Hopeless and don’t know what to say….I am giving 0 STARS.

This stores never answered. They delivered a wrong item. Opened an er number and closed it. I have to drive to their store because nobody i repeat nobody is picking up the phone!!

We were shopping for a mattress and bed and found both at Ashley. Our sales rep, Durraul, was excellent and very knowledgeable. He was patient while we worked through the mattress selection and located the bed. All of the people at the store were great. In addition, the prices for the bed and mattress were within our expectations. We are very pleased and recommend doing business with the Cedar Park store.

Tim was fantastically friendly, knowledgeable, and helpful when it came to purchasing our new bed! We’ve been waiting years to make this purchase and we couldn’t have done it without him.

Timothy was attentive and helpful throughout the process. Very satisfied.

Terrible custom service. No way to get someone on the phone at the store.

Have bought from Ashley in the past and been satisfied, but this recent purchase has been terrible. Bought four pieces of NEW furniture on Dec 2. They were delivered on Dec 9 - 3 new in the box and 1 not. I guess they shipped me a floor model or return. 3 of the 6 drawers don’t close properly. Instead of picking it up and giving me a new one like I paid for, they are trying to schedule a repair and the earliest they can come is Jan 16th. Tried customer service but they said there was nothing that could be done. Never accept unboxed items from them because you’ll be stuck with it. Lessons learned.

MY DELIVERY WAS SCHEDULED FOR 12/27/22. "JENNY" THEIR .AI SENT UPDATES. NO DICE. THEY ARE RUNNING A SCAM WITH THEIR SUPPOSED DELIVERY. I WAS GOING TO PURCHASE A $3000 MATTRESS BUT THEIR DELIVERY SCAM HAS MADE UP MY MIND. tHEY WILL GET NO ORDER FROM ME.

I walked in there yesterday but none of the sales team was around. Maybe they are in the holiday spirit. I prefer stores that are a bit more welcoming and have a chance to get answers to my questions. For instance, I needed to order something but wasn't sure if it was free shipping so I had to go to their online website to learn more which negates the point of being in store. In terms of furniture collection I wasn't satisfied - not much of mid century modern items I was looking for.

Nice clean and professional

Really appreciate not being bombarded or hassled by sales people. Thank you for giving us space until we were ready to ask questions.

Great customer service. They were very patient with me while I was deciding on what I wanted to take care of my needs for the house. Thank you so much for such great service.

Had a great experience. Y’all had what I have been looking for and the customer service was great.

Your delivery people were great, I had a hard time giving them a tip because of the idiots that came the last but these people were a totally different class of people. Hopefully that two have been but on the unemployment line.

good price great sales person

Great experience. Daryl was great. If you need furniture then go to Ashley in Cedar Park.

Great experience. No pressure. Good sales rep. Ask for Durraul Middleton. Great guy!

Store people are not so friendly

Stuck with damaged furniture. Called immediately to advise of the damage. Took my info but never came to repair it. Unable to get thru to speak with anyone. No one answers calls and when they do pick up they hang up. Worst experience purchasing, what I thought was a good company. At the store, they were super nice and great salespeople. My advice is DO NOT BUY FROM ASHLEY FURNITURE. I wish I would have believed the reviews. This place is the worst.

This company is the worst. You can never get thru to any of the numbers listed. If you do they will hang up. Received expensive damaged furniture. Unable to get help. Stuck and out of luck. Do not buy from this place. Wish I would have believed the reviews.

Skyler was amazing! He was very thorough and friendly! Made the process seamless and enjoyable. we can’t wait to see the furniture when it comes in!

Professional and courteous service, competitive pricing and quality products with warranty.

Skylar was an excellent sales person. The entire store was well laid out and EVERYONE was very professional, friendly and the Black Friday sales event sealed the deal. There was NO high pressure selling. We WILL buy from Ashley Home Store on Whitestone Blvd again. Thanks also to Bill the sales manager. Great crew Bill. Kindly Don and Cheryl

I was told $129 for shipping and installation. Nothing was mentioned about protection plans. And than later I was told that my shipping & installation cost went down to $69. Sales person said he never said that. Was absolutely not happy with that experience. I don’t think sales person was knowledgeable about that.

Larry assisted us with a few purchases today. He was very helpful and happy to answer all our questions. Great experience!

We bought sturdy bowl for accent piece. Love it!

My experience at this store : 1 :There seems to be a disconnect between the sales persons and the in store management . 2: The store manager and his team are not effective or competent when it comes to customer service or supporting their sales teams . 3:The sales people are quite friendly and helpful but do not seem able to use the systems which seem to be slow and buggy and they seem have no support - probably due to # 1 & 2 above We had placed an order for a floor model that was eventually resold at the store ( we were not aware till we called multiple times and eventually had to go into the store ) - they helped get us a refund and an alternate order but the delivery kept getting pushed out beyond what was promised . We eventually ended up canceling our orders after a difficult conversation with their phone support We've decided to never shop at Ashley again given the disappointing experience at this store 2 stars but mainly for the sales team taking initiative in trying to find a path forward

Sweet people loved this place ♥️

I'll save you the saga of our experience just to say read the other one stars, or even better read the rating of this store with the BBB. Absolutely the worst possible experience I've ever had with a company. Avoid Ashley like the plague and buy from a different company that sells their furniture. Once they have your money, they will do nothing to help you. The customer service is horrid. Try calling this store's number and check their extensions. Only their sales line ever worked for me. They were always disconnected. Absolutely awful.

It took me 5 months to get my bed, and when it was finally delivered it came with no hardware (screws). Now they’ve opened a ticket to mail it to me and if I can’t do it myself (I can’t) they’ll schedule someone to come and do it. Wow. So basically 6 months waiting on a bed. Absolutely ridiculous, everyone I spoke to from customer service to management said the same thing to me - that they’d also be upset and not shop here. They’re hustlers, try to get items off the showroom floor but literally the minute it’s off there’s no communication with the distribution center or delivery.

Good deal. I went in with an exact idea of what i wanted, they found it. I said i wouldn't spend more than $1300...1298. I wanted it in under 2 weeks.... Ill get it in 6 days.... Im perfectly happy 😊

I give NETTA & the entire Ashley staff at this location 5-STARS 5-TIMES! BEST furniture buying experience I've ever had! And folks if you are fortunate enough to visit this location, you have to meet Bill. He's the store mgr and he's a riot. You will LOVE this location in Cedar Park on Whitestone. (Netta I'll get that bedroom set this wknd). THANKS, AGAIN!

Staff was very helpful & friendly! My battery went dead and they were so kind and came out and jump my battery as soon I asked them!!!

Our experience was great. Wonderful consumer service from Netta. I would definitely come again.

Sadly Ashley has been giving us the run around on our order for weeks. We ordered a table and chairs beginning of Oct and paid up front, no financing. We were given an estimated delivery date of Nov 1. After no communication we called on Nov 2 and were told the chairs were in but not the table and the table was slated to arrive in the warehouse on Nov 11. We called again on Nov 11 as we didn’t hear anything and were told that actually they didn’t have the table or the chairs and it would be about 5-7 more weeks. When we asked how reliable that was they said no guarantees. We asked what was the furthest out we could get it and they would still be holding in to our money. We were told there wasn’t an outside limit and if the table and chairs didn’t come until 2025 then that was when they came. Do NOT order from Ashley. They will steal your money, lie about what they do and do not have, and delivery empty promises.

So we spent a lot of money on a complete bedroom set and were given a delivery date of November 8. Having not heard from them on that day I called and a robot told me I was scheduled for Nov. 22. Not happy. At the very least they could have had the robot call me with the change. I stayed on the line to register my displeasure and a human verified the date. When I asked if that was a firm date he seemed apoplectic. Store selection was OK, salesmen knowledgeable, etc. Aftersale experience poor. So after doing what was asked in the below reply, I was told it was an estimated date. Swell.

Changing rating due to poor customer service. Store personnel were great, but couldn't help us return furniture after 72 hours that we were very displeased with because the leather shows scratches. We only had it a little over 2 weeks. Fortunately, one piece had not yet been delivered, so I was able to cancel it. We're still out over $3,000 for 2 pieces we do not want so badly that we purchased other furniture from Macy's instead. Store personnel gave me "Guest Response Team" number. I was on hold/waiting for call back for more than 3 hours Saturday to speak to GRT supervisor who confirmed that the way Ashley's "cares about our experience..." is really, "tough, we made the sale and you're stuck with it." I offered to pay a restocking fee, but sorry our policy is you own it when it reaches your home. I understand potential abuse of returns, but I know of other stores that give you 30 days to love it or return it. We had previously purchased from Ashley's, but now, not a happy customer nor a future customer.

Netta Garrett was very personable, knowledgeable and very customer oriented with all my concerns or needs. Additionally she gave me space to browse without being pushy. As well as making friends with my Emotional Support Animal Molly 😀. I ordered and will return to the Cedar Park and to Netta Garrett the sales associate.

Very patient and helpful with getting my wife and I into a bedroom set

Stay away. They told me I could either have the furniture dropped off on my doorstep or brought inside. I told them on the doorstep. They called me day of delivery saying they can’t drop it off unless I am there to sign. Why would they give the option of dropping it off on my doorstep if I have to be present? I would have told them to bring it in. I was never told I had to sign and I would never think someone would give the option of doorstep or inside if you have to be present. Horrible service.

Horrible experience. Paid cash for my bed and was asked how I would like the delivery. Do I want them to drop it off on the porch or bring it inside for me? I said drop it off on the porch because I most likely won't be home in the 3 hour window you give me. They said OK. The day of delivery I was called and the lady asked me where I was. I said you are supposed to leave it on the porch. She said you have to sign for it. Why would you give me the option of leaving on the porch or bringing it inside if I have to be home during delivery? Why wouldn't I just tell you to bring it in? She said they will wait 15 minutes. I arrived 13 minutes later and they left. This is the worst experience of customer service I have dealt with.

I cannot say enough nice things about our experience at this location! Netta was so kind and helpful. She gave us space to browse and helped guide us in selecting a mattress. She took the time to get to know our names and was great with our 5 year old as well who had a lot of opinions.

Very Good experience.

Professional and friendly staff, made me feel at home. They gave me space to explore what I was looking for, yet were readily available when I had questions. Thank you for a great shopping experience!

Dawn was awesome to work with.

Please do not buy from them. I bought my couch back in June and we returned part of the couch and we are still fighting to get our refund. Everytime I call they say they will issue the check and then I never receive it. Absolutely horrible

Great service! We were very pleased with our experience at Ashley!

Stephen was very helpful and explained everything very clearly. We found some beautiful living room furniture at a great price!!! Will definitely go back for future furniture.

We immediately were greeted by our sales rep Jonathon and left to lookaround at our own pace and leisure. We were greeted by the General manager Bill, and had a very pleasant conversation. No one pushed or hounded or hovered. The pricing was fantastic and so was the 0 percent financing. We were able to replace BOTH of or living room pieces with their buy one...get one for 50%. It was a GREAT EXPERIENCE and we're planning to go back for a dining set when we are ready to replace it. L.S, CEDAR PARK

Shopping at Ashley has been the worst experience of my life. Wrong bed and mattress was delivered on 9/24. Refused to install mattress and box spring even though I showed proof that I paid $150 white glove delivery. Salesman told me someone would come to put the bed together while I am waiting for delivery on 10/7. I have been sleeping on the floor since since 9/24. I was told today that I will have to sleep on the floor until 10/7. Do not shop at Ashley Cedar Park. Manager would not speak to me because there is nothing he can do.

I would give them negative stars. Their communication is beyond pathetic and frustrating. Save yourself and shop somewhere else!

Very easy, non-pushy sales person made me feel very comfortable. Order came in ahead of schedule and delivery was quick, professional and easy.

From the moment we walked in the door, we were greeted by the nicest staff (Michelle). She was amazing. Walked us through the store and made sure we found what we were looking for. Everyone we came in contact with was so pleasant! Absolutely the best experience!

Still waiting on my orders.... And the store sellers do not want to talk to me for update.... Just tell me what is going on... Do not afraid to talk to customer

Ask for Katelynn— she is the best and goes out of her way to make sure we are taken care of.

They took money from me but never provided the parts I have paid for. I have spent hours on calls and not one person in customer service, nor parts, nor management is able to assist. It’s been over a month and calls daily

The service was courteous and timely. I appreciate when the sales staff is able to discuss details and the product. Great experience

Lila was so amazing to work with today! She was extremely knowledgable and went out of her way to help me find just the right furniture for my beach home. I will seek her out again for future home furnishings needs as well as recommend her to family and friends!.

Terrible service, took 3 months to receive what I ordered

Took 7 months for our kitchen table and chair order to arrive. One Table chair was damaged upon delivery. Store ordered a replacement however then cancelled the replacement with no knowledge to the customer until we called to inquire. Store is attempting to make it right which we appreciate but still overall a frustrating experience. 9 months and counting with an incompetent set.

I have so many positives about our experience with Ashley Furniture (Cedar Park), we were immediately greeted and Netta got us started while she quickly finished with her customer. While walking through the store all the associates greeted us with a smile. We had narrowed down our choices Netta was very patient with us. Once we decided we were very comfortable as we placed our order, to top it off the check out was so quick and easy… maybe 15 minutes!!! We will be shopping Ashley again. Oh and even the manager checked in with us as we were leaving… Customer service is not dead and this makes me excited

We had a great experience at Ashley in Cedar Park! Options were great and the staff was amazing. Michelle took great care of us and I am so excited for my son’s new bedroom set

Friendly service. Listened well to what we were looking for. No pressure. Willing to look up options as many times as was needed

Bought a dinette set with matching buffet in May of 2021. Waited 12 weeks for delivery. Table and chairs came scratched in August of 2021. Buffet came and was missing 1/2 of the pieces and was clearly pre-used. Was told that the rest of the buffet would come in March 2022. Returned the used buffet in October of 2021. Received the rest of the buffet in July 2022 that was already returned. Dropped it off at the store. Never buy from them again!

Liked the collection, representative was friendly and patient. He helped us with all the questions

The furniture was just delivered yesterday but I have no doubt it will be quality. The delivery and set up went really well. We were expecting them at 1:45 to 4 but we didn’t see them until after 7. It’s fine because we were kept updated and able to leave if needed because we knew when they would be there. The reason I gave 3 stars is because it took almost a year for all of our furniture to be delivered. It was a coffee table and 2 side tables.

The worst customer service in the entire United States. Pathetic customer service. Extremely irresponsible staff and manager. Don't even know how to talk to customer and handle issues with the order. Manager and Staff are extremely rude, disrespectful and shout on customers. Placed order in July 2022 with a promise of delivery in Mid-August, walked in store multiple times to get the status but never was provided with the details and finally on 9/2 walked in the store again and they said the furniture that I ordered is discontinued and not available anymore, when I asked for assistance to resolve the issue the staff said that they would call me back next day and they never did. And so, I visited the store again the next day and the staff tried ignoring me and finally when I was able to ask for the status, they started yelling at me and my family and threaten to cancel the order all together and never assisted and helped to find a replacement furniture. After, canceling the order we met our neighbors in the store coincidently and started talking to them. The manager Bill, who was ignoring us suddenly walked to us and asked us to leave the store. The manager was not only able to successfully resolve order conflict but also embarrassed us in front of public. I have never seen such arrogance and discouraging customer service ever. I would never go back to this store ever again unless Ashley furniture hire a better staff and manager who at least know basic etiquettes of customer service and communication ethics. All I wanted to know why they did not notify me during all this time and why did the promised to deliver us the furniture initially. We spent 2 days and 4-6 hours at the store to place this order on the sales agent’s recommendations and promise of delivery. I personally think Ashley furniture have great products but the staff at this store is completely letting the customers down.

The delivery of the furniture took longer that we were told in the store (by multiple weeks), but the item arrived as expected. I was also glad the delivery guys didn't rush me to sign for the delivery before I got to take an initial look at the product.

Lisa was helpful, efficient and all around fantastic (Cedar Park).

Purchased a three seat sofa from ashley furniture. The sofa is very uncomfortable and firm, unable to sit longer than 30 minutes without discomfort. Ashley refused to return the sofa for low quality. Go elsewhere!!

Great experience with salesman Larry. Didn’t chase us around the store or knock us over ready to make a sale as we walked in the door. He gave us our space as we searched their inventory!

Going on three months now waiting for the item I have purchased. Every time I call the customer service depth I am told something different. I will never go through Ashley again after I receive this item... terrible, terrible.

Was waiting on an order for 14+ weeks and I saw the same items in another furniture store that had just come in. I matched up item IDs and saw this was in fact what I ordered, and the rep ordered the wrong thing. I had been waiting for more than 3 months for the wrong item. Went to Ashley and asked for the manager, who apparently was busy. A sales rep took my concern and gave me my refund. During this time, he had to talk to the manager to authorize the refund. Despite the fact that his employee ordered the wrong thing and other stores were getting my order before me, he didn't come and talk to me. I was also within 20ft of him and made eye contact multiple times. I got my refund, but the fact that I went in there to talk to a manager and left without him even addressing my concerns is insane. I guess they're too good for my business. Edit: Last week I followed the instructions from the company's reply and haven't heard back.

Very quick process and very helpful sales person...thanks Brian!

This is worst experience I ever had with any shop. They took my order during Thanks giving time (2021) and I have paid full money at that time . They promised me ( Ashely Cedar park ) , will give delivery few items within 3 weeks and rest of the order within 5 weeks to get the contract . Three days after the contract , the guy who took the order and the manger left ( he actually lied to me to get the order ). From that moment till today ( date 08/18/2022 ) I had called them more than 100 times . Whenever I call ( first three months) they say : we don't any availability after that they started giving bits and pieces ( most of the times broken items) .I asked manager to assign one dedicative sale associate to deliver the order and help me to resolve issues but he didn't .Even today my master bedroom furniture didn't fully arrived . I never buy from Ashely again .They care about people until we sign the contract after that nobody cares your concerns .

Sales associate was helpful and delivery crew was fantastic!

Will Croissant told me repeatedly that the pay over 1 year plan with no interest was not a credit card. He actually repeatedly assured me that this was similar to affirm- not a credit card. That was a lie. When I confronted him about it after finding out it was a credit card, he never responded Secondly, do not pay for the protection plan. Over $400 for the supposed “protection plan” company, and they’re impossible to reach or get an appointment with. Overall this store is extremely shady and will flat out lie just to get your money. The couch didn’t hold up well and already looks bad, we’ve had it for less than a year.

WARNING. DO NOT BUY FROM THIS STORE. THEY ARE ALWAYS TELLING PEOPLE "THEY HAVE IT IN STOCK AND CAN BE DELIVERED IN 2 WEEKS" OR "WE DONT HAVE IT RIGHT NOW BUT WE CAN DELIVER IN X WEEKS" BUT NEVER HAPPENS. THEY ARE NOT GOING TO TELL YOU THAT "WE DON'T HAVE THEM RIGHT NOW AND WE DON'T KNOW WHEN THEY ARE GOING TO BE BACK IN STOCK."

They don’t know when they can get your furniture. Don’t believe the date you were told. Ordered a dining set in store as I was told the stock would be available in a month. It’s passed a month now and they keep giving me a further out delivery date every time I check with them. Yes supply chain issues are still there, but expected in-stock date range isn’t that hard to nail down, unless you have a very outdated system, bad data, or poor execution. I don’t trust their data now. Let’s see how long they will keep me waiting until I get my items. Will never buy again from them.

I had a quick and easy buying experience No pushy sales people Didn’t feel pressured into buying anything

Very informative, helpful, and quick service.

Ashley has good collection of furniture. David from sales was great. We are waiting for the delivery. I'll update this review based on overall experience after delivery.

Excellent service with knowledgeable sales team member. Found what we wanted very quickly and got financing in place in less than half an hour total inside store. Perfect!

My husband and I had a great experience at this store. From the get go, the staff was attentive while giving us space to browse as well. We were helped by Stephan and Timothy. I would like to highlight their professionalism, patience and how seamless they made the entire process. They made sure we were comfortable with our choices and were very clear and transparent in their communication. I would give this store my highest recommendation, we visited the one in Round Rock too, but I’d come back to this one in a heartbeat.

Customer service was absolutely amazing here, they let us take our time, and answered any questions we had, and didn’t rush us or push us to make any decision we didn’t want

Incredible staff.

Worst customer service, worse system to track the orders and you will be ghosted after you place the order. No information will be provided on your order.

Tim was a great, low key sales person. Helpful, informative, have useful space…no pressure. Helped us to buy furniture for our new house out of state

Sales man Larry was very help and knew his products . He was very kind and courteous.

DO NOT BUY ONE PEICE OF FURNITURE from Ashley anywhere, ever! Worse experience I’ve ever had…. We ordered and paid cash in full for all our furniture. We got the runaround about the delivery and had to wait for a really long time. I called regional Manager and was able to finally get some delivered. The delivery itself was nice and the delivery person was amazing. He said he was a contractor tho. The furniture was assembled wrong and we called and they told us they could only give us a refund of $75 on a $3000 entertainment center. And they would send us the instructions and we would have to take it apart and reassemble ourself. I will never buy anything from here again.

Thanks Michael! Appreciate your selling style. Not pushy and there to answer all. Very transparent and awesome!!!

Absolutely NO NO NO! Manager is rude and disrespectful. They do not care about customer neither want to hear your feedback. No transparency to the customer regarding when and who will be delivering the order. You need to constantly followup regarding delivery only to hear different excuse why the delivery is cancelled. They don’t deserve your business.

They never have anything in stock in a timely manner. Don’t shop here if you want anything to be delivered in less than 2 months.

They don’t even deserve 1 star from my experience. They don’t deserve your business in my opinion. Staff is most unprofessional. I ordered a sectional sofa around May 27th, and was convinced it will at the most take only 2 weeks as it was in their warehouse at Houston. And from then on they schedule and cancelled without any notice. Every time I walk in to ask the reason they give different story. “why not admit you guys did something wrong and try to correct it?”. The manager is least concerned about customer feedback and is happiest person when I was cancelling the order. No Apology too. Oh .. and strange thing is I witnessed several customers are being told same timeline two weeks whatever the product they choose to order..

We had came into the store 3 times to look around until we came to a decision. Bill (the manager) and the rest of the staff was all very kind, and easy to talk to. Bill especially made the experience there very welcoming with our deep conversations on a sectional. Larry was also great on getting us in and out fast! He also got us a delivery date at the perfect time! Thank you cedar park Ashley’s Furniture!

Mike did a great job ordering the furniture I needed

Jonathan Anderson was the most delightful and helpful salesperson. The manager was wonderful as well. Such quality furniture with quality service.

Their over the phone Customer Service is horrible. Their in store, Representative are wonderful, Delivery teams are amazing and kind. But the only # they give you for help is an overseas cust svc #. I ordered a sofa & ent ctr on 4/6 in store. All in stock, to be delivered 4/15. They showed up with 1 piece of me 3 pc sofa on 4/15. I've had to go back in the store, they tried, were told Id get it, but nope, no delivery. I've had to call in on 7 different occasions & they read from a script, do not listen & their ph system cuts out or beeps where you can't understand what they say. 2 weeks ago I got a voicemail saying they're calling to sched delivery & to call back, she left the cust svc #.🤦‍♀️ I call within an hour, tell them I got voicemail they say, no I can't schedule b/c those pieces are on backorder until August. What!?! they just called me an hour ago. After 3 different deliveries, 2 broken pieces replaced, its been 3+ months and I have still never received the console of my Ent Ctr or the 3rd piece, a chaise to my sofa. Personally, I will never buy from them again. My recommendation if you do buy, do not leave the store without delivery setup and ensure ALL pieces will be delivered on that date.

We ordered sectional recliner for our living room and bedroom set back in April. I explicitly asked and shopped items which are only in stock. They delivered sectional recliner but we are still waiting for our bedroom set as they keep on pushing it every two weeks. It's been more than 3 months that we are sleeping on mattress on floor. Today morning my wife had a cramp on her back when she was getting up with the baby. I strongly advice NOT TO SHOP at Ashley. The customer service is a nightmare, they are very rude. Whenever we ask about delay they just say two things - 1.Go and speak with your sales representative or 2. some supply chain issue. I wish I never bought it from Ashley and I wish no one should go through what we are going through now.

Beware of the sales people here, very rude and disrespectful

Very rude and disrespectful, they have no ethics. I would highly recommend to stay away

I highly recommend Larry Liggett at Ashley Furniture Cedar Park. I have been in many stores lately looking for Furniture. He actually listened to me about what would work for me and my price range. Highly knowledgeable in inventory and even priced matched online. Very respectful! Kudos!!

Durraul was awesome! He found a way to help us find what we were looking for while giving us privacy to discuss what we were trying out while we were trying it. Also worked with us to make a good deal!

The online selection is much better, and we did purchase an Ashley bed frame from the online selection, the store staff was very helpful, we're just waiting on the shipping notification, it was changed from the advertised date.

Very slow delivery. We have ordered several items costing us around $10,000 since 5/14. Today is 7/8, but we received only three items. We are still missing 6-7 items. We went to speak with store manager twice. The only thing he did was blaming to the factory. Now we want to cancel on the items we have not received. The manager told us to pay 10% cancellation fees. That is really bulls***t. He is not responsible at all. I wouldn’t recommend this location. Bad service after sale. Very slow delivery !!

At Ashley furniture I meet Ms. Lisa. She was very helpful. Although the whole time I was very picky and undecided due to I was trying to stay in my budget but she was very patience with me and gives me multiple options so that I don’t go over. I do really appreciate her and the general manager as well.. thank you so much !!

Such a quick and great experience! Highly recommend going when they’re having holiday sales.

Larry was able to match up a mattress to our needs and listened to the issues we had in previous mattresses. He took the time to show us all the models and explained all of their features so we understood what we were getting. Larry is the go to guy!

Was very satisfied with Katie, our sales person and the overall layout of the store. Will be back.

Customer service sucked! I had to ask for help and they acted like I was bothering them and told me to help myself and then the person went back to be on his phone. They lost a sale because I wanted to purchase a sleeper sofa. I went to Rooms to Go and they greeted me at the door and the rest is history.

Worst store ever. I never had such a bad experience. Their delivery and replacement process is worst in the world. They told me they will deliver in 2 week for which I paid them extra. They delivered furniture after 1 month. when i reach out to customer care they were giving random excuses. Finally they delivered furniture but there was no wrap or cover. It came with scratches and wear tear. I asked for replacement and they took more than a month for replacement. The replacement came with wrong color. Again requested to send right furniture. Its been more than 2 months and I am still struggling to get it delivered. I’d not recommend this store to anyone. Save your time and money.

Awful place. They take your money but don’t deliver. The delivery never shows up and to get a refund has been a nightmare. Do not trust these people. You can’t even call the actual store. Read the reviews and cry for the heartbroken people that got taken by trusting in Ashley employees. Don’t be fooled by the email address, text or phone numbers they give you after your review. They don’t work

Don’t expect to get your furniture on time. Check out the reviews on Yelp!, which show truthful accounts of how these people lie to you about delivery dates. Months later than promised. Be ware! Calling into the main office doesn’t help either. There was a 1-2 hour wait to speak with a supervisor! That’s a good hint of how poor their services are.

Horrible customer service!! The manager could care less about anything regarding a customer. And they delivered my mom's nightstands and they were completely jacked up and can't even push in either of the drawers all the way. And my mom has been trying to get a hold of them about it and still no answer. Absolutely hate Ashley furniture and will never be using them again!! Especially avoid this location!

Nightmare customer service. Few of the items that I ordered went to Houston and other items came in damaged. Retuning theses items and getting money back took 3 months after multiple calls and visits to the store and customer support. I will avoid Ashley in the future and instead shop at other internet stores.

PSA: Beware Do not buy from this store or any Ashley’s store!!! They take your money and never deliver your items. They have delivered the wrong items 3 different times. Customer service is completely useless and they refuse to answer thier phones to address any concerns. My experience while shopping was amazing but I soon realized after the fact while waiting for delivery that I’ll honestly probably never receive my furniture for another year. The status updates always say 2-4 weeks or 3-5 weeks and then will randomly tell you that its ready for delivery just for them to deliver the wrong items.

Kinda feels like one of those places that if you have to ask about pricing, you shouldn't be there. Unfortunately they don't give you all the info on furniture pieces until after the sale. Their pos system is not up to par either.

Great service from Yolanda Delgado! She helped us get exactly what we wanted in the perfect color. Would recommend going here not just for the excellent service but for the selection of furniture

Larry was so helpful. We got top notch customer service at Ashley.

Kadee was awesome!

We really enjoyed working with Netta to purchase a couch. She has a fun and sweet personality. Knowledgeable and not pushy at all. Seems like they have a great team at this store.

Worst experience we had. The entire sales team is extremely shady and not transparent at all. Be aware. We are starting the process of our refund. They constantly lie and lie about orders in stock. Every time you talk to them the story changes on delivery. Worst company ever! I would give them a zero star if it was allowed. There are way too many competitors for Ashley to treat their paying customers so poorly.

This was the absolute worst buying experience that we have ever had. The sales people are good at convincing you to buy, buy, buy! Which is their job, however, whenever they do not deliver, they are always too busy to help. I have spent more than a month trying to get everything delivered that I purchased. We spent over $11k on furniture and we still have not received all of it. We have been lied to again and again about the delivery dates. If you are planning to buy furniture I would not at all recommend going to Ashley.

Terrible customer service and experience so far with Ashley. We ordered a dining table and new bad frame last August. I understand with the current supply chain issues the delays associated with our order. We received the dining table last year and it’s great but we haven’t received our bed frame yet so I called to check the status. I was told by the customer service rep that our bed frame order was cancelled in February because it extended past our financing approval. We were never contacted to let us know that the order was cancelled. So now we are back to square one and had to reorder the bed frame. It’s no surprise the sales rep is no longer at the store because he’s not very good at his job.

The workers at the Cedar Park store made the process of purchasing furniture for every room in a new home easy! Great customer service!

Excellent service!

Our sales rep, Darrel, was excellent. He was very patient with us as we roamed around the store looking for just the right match of furniture for our bedroom, living area, and dining area. We were able to find everything we need for our new home and Ashley will coordinate our delivery with the completion of our home in 5 months.

Durraul greeted was with respect. Asked us what brought us in to the store and what our requirements were. We were shopping for new living room furniture. I am 6’6” so it’s hard to find a sofa that fits me. After listening to our concerns, he took us right over to the perfect sofa/loveseat set. This set (the man-den) met all requirements and is very comfortable. He was very knowledgeable and answered all of our questions and not once during the process did we get the “salesman” vibe that makes people avoid shopping for large items.

Very pleasant atmosphere and quick service. The fella Michael was extremely helpful and understanding of our needs. Couldn’t have asked for a better situation

Lisa and Durrual were amazing and were able to get us the best deal on the furniture we wanted.

I bought a 2 sofas yesterday during Memorial Day sale from cedar park store. Today I just verified the same product online and, found that the price is coming around $1800+ while I paid $1900+ in store. I negotiated a lot to get that price. Store gave me a quote of 2300+ at the beginning. This pathetic, I feel that they made a fool out of me. Apart form than, my total cost of 2 sofas is less than 2000 and they have charged me coverage price as $369. If you check coverage pricing online, it should have been $169. Be careful and verify the prices online before making a deal at this store.

Yolanda was very professional. She was able to show us all the features of the Man Den Sofa we were purchasing. We are very pleased with our purchase and will definitely shop there again.

Do not purchase here. Bought thousands in furniture. All electric recliners delivered broken. Was too late at night they said they couldn’t take it back that day and I had to accept it because they drove two hours. Thats when a 3 month battle started of being told it’d be fixed and everyone passing the ball. Can’t get them repaired and nobody speaks any english on customer service or cares, they just hang up. Go to a smaller non corporate chain.

I had an amazing experience at the Ashley store in cedar Park. From the initial greet, all the way through the sales process, it went amazing. Great quality, very personal, not pushy. Would highly recommend.

Ashley Furniture delivery service is HORRIBLE, delivery date will change without notice even after scheduling a delivery with warehouse. DO NOT buy furniture from Ashley Furniture unless you are okay with poor communication, no inventory or willing to WAIT SEVERAL MONTHS to receive your furniture. Others have posted here about their experience with delivery. DON'T DO IT.

Felix was awesome. Took time to answer questions and wasn't pushy. Recommend everyone to shop here and look for Felix.

I advise anyone who is reading this comment right now, to just respectfully not consider buying their furniture of any kind from Ashley’s Furniture. This is rediculous they have made us wait five months just to give us half our furniture. And after making us wait another two months, they bring in the wrong piece, the guys who bring it are supper rude and didn’t even bother putting it in place correctly or locking the parts together, neither did they install it to the wall. The costumer service “promised” to bring us a whole new set of the chairs just because after all that they have put us through they wont be able to get the chairs back, if so , they take 10% of it-which is totally hilarious having the fact that the mistakes were on their side and all we had to do was to wait a totall of seven months for BROKEN furniture. When they finally bring the “new” set of furniture we see that it is broken. Despite it being broken, hilariously, the colors don’t match!!! It is a totally different set of sofas that they have brought in twice in a span of two months and even when we told them and they brought the new batch of set, IT IS STILL DIFFERENT. I have four months left untill my lease, and the other seven months they have failed to bring in a simple set of furniture! I am not going to even start talking about the costumer service. Tom the “supervisor “ is not any help. They are not in position to take 10% of the money we haven’t even payed because they brought the wrong and broken pieces, and giving false promises and still forgetting to bring it!! I can name the amount of times they have “promised” us a date where they’re going to send the “new” set of furniture, and they have simply forgotten to sent it. It is just so funny to me how rude and unorganized these whole crew is. So not in sync, and after we tell them what’s wrong they still don’t take the blame. Now people who are reading this comment, tell me, would you want to go through all of this headache. If not so, Do Not Shop at Ashley’s Furniture! Save Your Money!

Cheaper than ordering online. Easy peezy.

Great experience

Very bad customer service...

SCAM..!!! I would never recommend it to anybody I know , Not honest at all with what they promise you , items never deliever in the date they were scheduled , refunds take forever to be issued, we lost $180 because the manager doesn’t know what happened with our order , one of the employees messed up with the system and delete an item of my order.. another one reduce the price of the item we paid for after we cancelled it because it was never delivered in the dates they have been promising and they refer us to the costumer service , costumer service refer us back to the store.. very unprofessional team and manager never care about their costumers not honest not organized..NOT RESPONSIBLE AT ALL.

My housemates and I went in looking for a couch and also found a desk and kitchen table! The employees were very helpful, especially Darraul, and we had no problems setting up financing for our purchases. Prices were very reasonable and there was a lot of selection to choose from.

Warning to all shoppers! DO NOT BUY FROM STORE. You can and will find all this furniture online from Ashleyfurniture.com FOR LESS! The store will not price check against the website because they are not affiliated with the website, therefore unless you check, they are not out to help you the customer. I feel robbed and Johnathan the Sales Rep clearly states, that Ashley can not price match or do anything for me since the furniture was already delivered even though it's the same day. SO PLEASE, if you're reading this. Don't make the same mistake and price check the furniture online before you purchase. You can make the sales rep price match. Or don't even buy. The home delivery service when ordered online is 30 dollars less than what the store charges. So in the end, in store will cost more than just ordering online. you can do the same price financing online too. I'd gave a fair two stars for how Ashley handled my concerns and issues with them. I had other issues but it's not about venting, reviews are to help others when buying. Update: Hello DB, this trusted sales team you're speaking of is what lead me into this terrible outcome. They didn't include the full package, left off the ottoman which I didn't know about until it was delivered, also caused me to go look online and find cheaper prices for same furniture. Your store sales rep refused to price match the same day upon discovery because it "made it through my door". Overall, poor. Your reply is a wash and unless you're going to step in and make it right as OWNER, Folks need to heed my warning and and do their own price searching because my statements stands, AVOID Ashley Furniture stores.

My mom and I have visited the Ashley Furniture Store in Cedar Park, TX, a couple of times over the last month and I cannot tell you how much fun we’ve had working with the salesmen. Our initial visit, we worked with both Larry and Michael. Two of the nicest guys we’ve ever worked with; their personalities, professionalism, and overall willingness to do whatever they could to make our buying experience a rewarding one was fantastic. Not just in the store, but the follow up regarding any issues with delivery timeframes, a missed item my invoice, and consistent contact keeping us informed has been beyond reproach. I even received a call back after texting Larry on his day off. When we walked into the store today we were greeted with a huge smile and welcoming not only from Larry, but also his mentor, Bill, who told us Larry had talked about our first visit often and how great it was to be of service to us. We felt like family and we’re treated as such! If you need new furnishings and live in the area, I can honestly say …you should make this store your first stop. You will not be disappointed!….Tell them we sent you!!!

David is a wonderful salesman! Showed us just what we wanted and made us smile at the prices.

14 years ago I used Ashley Furniture to furnish my new build in the Hill Country. I still have my bedroom furniture and still love it. Today I am furnishing another brand new build and could not be happier. This time a beautiful farmhouse. Thanks Ashley!

Larry was extremely helpful patient and knowledgeable. Customer service was 100%. Would recommend!

Neta and Darrell were fabulous. Not pushy and made the experience enjoyable.

Absolutely horrible experience..! The sales person told me the items will be delivered in 2 weeks. It’s been 2 months and I am still having to call them once a week and waste an hour trying to get the items. If they had just told me it was not in stock I would have bought something else. Their call center staff has been lying about the delivery as well. The supervisor said oh they were not supposed to say it’s a delivery date it’s an estimated date for us to get the items. Stay away from these guys.! Wasted so many hours..!

Always check online prices before purchasing. Overall pretty good experience.

DO NOT SHOP HERE EVER! THEY take a year to deliver items and dont go above and beyond to please a unhappy customer. they dont tell customers there is a no refund policy before they buy furniture. I will never shop at Ashleys store again! this company is horrible!!!!! I will tell anyone and everyone I can to never shop here and I will make a form complaint with the bbb! I spent hard earned money cash and its taken 10 months to receive items bought in store that were on show room floor! I received dinning room chairs but no table now I don't want the entire set, I would like my money back but was denied that option! said no refunds! I ordered a bed frame November was suppose to be delivered in February now says won't get it till August. but if it comes damaged I'll get a replacement right away! makes no sense! who runs this entire operation! NEVER SHOP HERE! managers are rude and laugh at you that your items aren't coming and that "there's no refunds" they think it's a joke! and won't give you a number to call there boss to speak to some one higher than them! I've had enough! do not shop here you will be making a big mistake!

The worst experience in buying furniture. They promise everything and deliver nothing and they don’t even call, they just don’t show up. 5 times the promised us a delivery date for an item. The first time they delivered the wrong item. And the next 4 times, they made and confirmed the delivery, but, to this date, still no delivery. They are very nice on the phone, but there is no substance behind their phony caring about wasting your time. SHOP AROUND and DO NOT buy anything from ASHLEY FURNITURE. We will NEVER step foot into another of their stores. UGH! A nightmare experience!!!

AMAZING STORE !!!!!! AMAZING EMPLOYEES!!!! LOVE LOVE LOVE…😁😁🤗🤗

We bought our first Ashly furniture in 2005. It was a green microfiber livingroom set with slate tile coffee and end tables. In 2010 I had back surgery so we decided to replace that set with a leather recliner livingroom set that provided more lumbar support. We gave the green set to our niece who was starting college. After 4 years she finished her degree and sold the set rather than move it. There was never a single problem with that set. I like to think it went on for another 5 or 10 years. We purchased a bedroom set and king sized bed frame a few years later, also. Today we bought a new livingroom set so we could give the 12 year old leather recliner livingroom set to our daughter. We still love it and it is going strong... Solid... but if I am going to get a new livingroom set, I think it should go to us. The bedroom furniture is 8 years old and still going too. The lesson I learned from my experiences was that Ashley furniture is solid. EDIT: While the furniture may still be solid, I can't say. Ashley completely failed on this one. The said we had 3-year promotional financing, it was only 6 months. They said we would have our furniture in 3 to 4 months, we still had not received it 6 months later. They said we wouldn't be charged until we received it, they charged us after 1 month. They never called me or emailed the whole time with status of my order, I had to call them and that was a horrible experience also. It took me 6 attempts to reach them, waiting on hold for well over an hour each time before I finally got through. Heck, I have unsubscribed from their emails nearly a dozen times now but they continue to arrive in my inbox. Ashley went way downhill during the pandemic. Perhaps some day I will go back to Ashley but not anytime soon.

Helped me getting to match the price i saw online in the same items we wanted to buy. Thank you!

Worst experience with the staff at this store. They sent me a defective product and are not even servicing it. Unethical and rude staff.

Amazing store and best prices.went to buy a dining table but came back with a leather recliner and patio furniture. Staffs are very friendly and well informative. Got some extra discount also. Great work

Never have I ever had such a Fast and Easy furniture purchase. The staff was all engaged with great customer service, friendly sales staff, the best furniture store in Cedar Park TX.

We had an amazing experience at the Cedar Park store. The star of the show was undoubtedly Larry the sales officer who helped us out pick a bed and mattress for our daughter. We are new to the US and was so tentative about furniture purchases. Larry changed it all for us. He stood by us, was so patient and flexible and got us the best deal. We will definitely go back and if we do will work with Larry. Regards. Ashok and Smitha

Tim was amazing! Gave us a great deal. Great store.

Larry was super helpful, quick and friendly

Lucas was so great, funny and accommodating at Cedar park location. He was super patient with me as I found the right furniture that would fit with me. I will definitely be back to finish the rest of my set!

The staff at this store are Awesome! Their patience with my indecisiveness, their professionalism, they made sure that I got exactly what I wanted. My sales technician was Mike and he made sure that I got the prices I could live with, my furniture was delivered quickly, his knowledge of furniture made my shopping experience that more exciting. I love my pieces. Thanks Ashley Store!

We went there not sure what we wanted for our new home, Daniel welcomed us and showed us several options allowing us to find what best suited us, he was more than patient, and the rest of the staff was very friendly as we toured around, and they give you a personal and exceptional experience, will defiantly be going back for any of our future furniture purchases. 10/10

My husband and I bought a sleeper couch from this location for our home office / guest room. The general manager Bill was great and our sales associate, Micheal, was awesome at answering all our questions. We felt confident in our purchase and took advantage of the sales going on. Would definitely recommend this location to friends and family looking for affordable furniture.

I did not receive good service is an under statement! I don't have enough room for my complaints! How do you allow a person to leave without a purchase who was determined to buy something! I know, you take $ anyway! Frustrated with the service I said No I don't want anything, but you keep my $!!! I'm not done yet! You will return my money!

Good experience with the staff. Beautifully explained everything.

Absolutely a fabulous experience

OJ was very nice and knowledgeable of the couches we purchased. Answered all Our questions. He is very personable also! Thank you for a great shopping experience!!

Fast and excellent service.

Wonderful staff to help me find just the right nightstand. Then they gave me a reasonable price and helped me get it in the car. It couldn’t have been a better experience!

We went to Rooms to Go and Living Spaces to look for a sectional. There were some we liked, but none we loved. We wanted a couch that would hold up well to 4 kids and that wouldn’t sink in after sitting on it too much. After talking to a few people with furniture from Ashley Home Store we decided to check it out. We found a great couch and Ashley has a protection plan that allows us to replace each piece of the sectional once in 5 years as well as each cushion. No brainer!

I was shopping for furnitures for my home and Michael from the stores have been very helpful in deciding our purchases. I would definitely will go back and recommend to friends.

Luke was a fantastic help during my visit to Ashley’s. He was never pushy, never prolonged conversation or gave me “too much” information (the type that drags on). He was very informative and had great selections in mind after hearing what I was shopping for. I ended up purchasing a cozy chair as well as a pillow impulse buy, which was well overdue. He also assisted me in selecting the correct pillow for my needs. I highly recommend this store & their team to anyone! Thank you to all for going above and beyond while allowing me space to take my own time to process. Y’all rock!!

The young man I spoke to was very knowledgeable and on top of it. Very nice. No pressure!

Great customer service at 1431 store. Dealt with Luke. Flawless delivery. Best ever!

Great customer service from start to finish from being greeted by Lucas walking through the door, welcomed by the Manager Bill and assisted by Jonathan and Mike in finding the perfect bedroom suite at a reasonable price.

The store has great collections and for a good price. Chase was very helpful and patient to take us through collections and getting us options to get better rates. The return policy aren’t great though but when you have things of your choice you don’t intend to return.

The entire experience of shopping for our new couch was fantastic! Larry, Luke, and Bill were very informative and knowledgeable about all things concerning financing, warranties, and the material. These men treated us like family from the moment we walked in the store and I couldn’t be more pleased with their customer service. Will definitely recommend to others for their furniture needs.

Very informative and to the point. They didn't try to push too hard or over sale. I will be going back for more furniture for sure!

Friendly and knowledgeable associates.

Outstanding customer service. Very friendly and personable customer service experience.

I had a great experience. Will was super helpful, professional, and not pushey at all. As a dude, I really don't know anything about furniture or have strong opinions. He took the time to listen, understand, and gave me recommendations that I loved. I highly recommendation working with Will. Got a great price as well!

This was our first visit to the Cedar Park location and we had a great experience! Will C. was very nice and helpful. He wasn’t pushy as some salespeople can be and he listened to our concerns and preferences. We came for a bed for our toddler and ended up with a bed, mattress, and dining table set! This will absolutely be our first stop the next time we’re looking for furniture!

Very good experience. Great service !

The salesman Darraul was very kind & very helpful. It was a very pleasant experience & will definitely be going back!!

Will in sales was very helpful and personable. He had knowledge about the products and was super honest.

Darraul Middleton was really helpful and got us the best deal. This was the best experience purchasing the items.

We spent the better part of two full days in Ashley cedar park. Luke was especially helpful and extremely patient with us while we made up our minds. Never felt any pressure from any of the staff to buy or push me towards any particular products. Only the ones I was interested in.

Great experience, sales person was knowledgeable and ready to explain everything. All organized shop and ample collection. There is a scope of improvement on the customer service over phone.

The employees at the Cedar Park store were amazing; very knowledgeable about the products and the purchasing process went very quick and smooth. Highly recommend them.

We had a great experience. Our sales guy was great and very honest about the fact that it would take a while to get the furniture because of material shortage. It was very easy to purchase and didn’t take long at all. Would definitely go back!

Nice selection and fair prices. It’s a great addition to Cedar Park!

The two salesman I worked with were very helpful even going so far as to rearrange store displays so that I could see the things that I liked together. They were very helpful and I cannot wait till all of our pieces come in!

Store was clean, staff was quick and professional. Prices are a bit higher compared to competitors, but great selection.

Luke went above and beyond to take care of my order! Highly recommend

Horrible experience. The sales rep told me that it was a six-week wait, and I waited for seven months to learn that the item was discontinued. I called them several times and visited the store three times, and none of the customer reps told us about it. They cant even cancel the order in the store. Edit: As expected, I have not received any response from Ashley after contacting them as they instructed me below.

The man with the bleached top hair was condescending as soon as I stepped into the store and made me feel Like I wasn’t worth his time. he was walking around around with his mask hanging from his ear talking on the phone in the middle of the store I will not be coming back to this location ever again.

Great customer service and Steve was very knowledgeable about the furniture and mattresses he showed me!

Friendly, but not too “pushy”…

Steve De La Paz is one of the most amazing people I've had the pleasure of working with. Extremely patient and knowledgeable about every product. I bought a Temperpedic mattress from him and let me try out and work through which one to pick. Also had very good communication after i bought the product for delivery and other info. Def recommend anyday of the week and twice on Sunday.

I strongly recommend going to a different furniture store because this one is NOT IT. The staff definitely doesn’t care about the costumers and neither does the store manager JEFF. The only time I get updates on my furniture is if I call the store and they rarely answer, I’ve scheduled numerous deliveries that have never arrived. And I asked to speak to the regional manager and apparently no one knows who it is so I have no one to help me! It’s been 8 MONTHS !!! I ordered my furniture on open house day !!

Ok

Very knowledgeable staff and accommodating to your needs!

We did not care for experience here at all. The sales staff followed us around. They hardly gave us room to breathe and look at things that we were in the store for. Every time I turn around I sales guy was right behind us. He had a hard time taking no for an answer. They had something going on with mattresses that weekend and even though we said we were shopping for a sofa he insisted we look at a mattress despite us telling him we didn't have the budget for it right now. He kept going on and on and on about how most Americans need a new mattress because they don't replace them often enough. Again not in the budget; the guy totally didn't listen to us so we left.

Dustin was extremely helpful and knowledgeable when I needed guidance and assistance in finding a specific style of sofa. I appreciate the ease with which he helped me on my transaction. He was never overbearing nor pushy. I will definitely be a returning customer.

Fantastic experience! Found exactly what I needed, it was in stock, and able to be delivered in two days! The associates were also very helpful. This was my first time there and I will definitely be back!

Great service! Went in looking for a dining set. Was greeted immediately. Steve then showed me around to the various options. He was very helpful (not pushy at all) helping me finding the set I wanted that would fit my budget.

We purchased sectional leather sofa set along with another things about 9 months ago that was a very nice experience. At that time we were also given a nice quote for a dining room set. We went back last week the new manager wasn’t honest about the quote for the same set. I was very disappointed! Although I still like to buy furnitures from Ashley, but will not at this store!

Always a beautiful selection of furniture, great customer service and affordable prices!

If I could vote lower than 1 star I would. I bought a 3 piece sectional sofa but one of the pieces they delivered had the arm on the wrong side. They've sent people out to exchange it twice now and both times they have brought the same wrong piece of furniture. I have told multiple employees multiple times which piece I need, and despite this I just got a delivery email saying they're going to bring the wrong piece again next week. If you call their customer service number they will either send you through endless loops of waiting on hold until you give up, or they will answer and immediately hang up after you've waited on hold for 15 minutes (this has happened to me several times). They are not taking care of me as a customer and this is causing significant stress as I'm spending a good chunk of time each week trying to arrange deliveries and get in contact with customer service. I cannot stress enough that you should not do business with this company. I still have 2/3 of a sofa in my living room and it's been more than a month now.