Ashley Store Cedar Park, TX

Great experience in the Ashley show room in Cedar Park. Diana, the salesperson was friendly, knowledgeable and accommodating!!

Todde and Corey were fantastic! I went into Ashley this afternoon looking for a bedroom set and mattress. I was greeted by Todde who was very kind and personable as he helped me find the perfect bedroom set. Todde then set me up with Corey who helped me find the perfect mattress. I’m very pleased with my purchase and will be returning in the future!

Absolutely terrible business practices. Tedious, nontransparent buying process. Over charged by 30% more than competitor. When I went back to cancel they purposefully screeed everything up. What should have been 10-15 minutes took 3 1/2 hours. The manager at Cedar Park is terrible and should not be in front of customers ever. If you like Ashley furniture, go elsewhere. This store is NOT affiliated with the manufacturer and you can find a dozen local stores that will give you WAY better pricing and infinitely better service.

My family had a fantastic experience at Ashley Furniture, thanks to Corey C! He was incredibly helpful and patient throughout the entire process. Corey took the time to answer all of our questions and made sure we felt confident in our choices. His friendly demeanor and professionalism made the experience stress-free and enjoyable. I highly recommend asking for Corey if you're shopping at Ashley Furniture—he truly goes above and beyond!

Todd helped us out. Very friendly and made sure we got all the info we needed. Got a few pieces of furniture and it was a great experience.

Visited about three other stores but I didn't see anything that jumped out at me. Here I found a great couch right away and the salesman was very helpful too. I'll start here next time.

Zach was AMAZING! Very patient and helped us find exactly what we wanted!!

Fantastic service and extremely helpful

Slways a breath of fresh air when i go to purchase something there. I witnessed a real team at work and like a well oiled engine- running quite smotthly and effortlessly but with a bold confidence rarely seen snymore. Its really refreshing to see all the players backing eachother up and some fun laughter i had while visiting thank you so much to all that helped me and specifically the management i give 5 stars to Jason as well as to T and Tim . See you soon and id recomend Ceder Parks ashley in a hesrt best. Merry Christmas snd a Happy New year to you all . Sincerly and Respectfully, Mr. Galen P Zetzsche

Daenna was incredibly helpful and patient with looking for new furniture. Thanks so much!

After a terrible experience at the Killeen Ashley store, I reached out to this location and had an amazing experience. Corey, the salesperson, made the entire process hassle-free. He was straightforward, no nonsense, and had everything done in under 30 minutes. I was even able to pick up my purchase (minus the recliner)at the warehouse the next day. Fantastic service and a great overall experience!

My 45 minute drive was worth it! The entire staff at Ashley Furniture- Cedar Park was phenomenal! As soon as I walked in, the tone of the atmosphere/ environment was very welcoming and inviting! I’ll be back to purchase again; and, yes, I will drive 45 minutes to do so!!

GM, Jason, was super helpful as well as personable! He not only helped us find what we wanted, but gave us a very fair deal on a dining table that was clearanced.

Excellent service

Reece was extremely helpful will definitely call him again when I’m looking for more furniture!

The staff was extremely pleasant, helpful, and non pushy. They searched for, and found, the product that matched my desire, and the price was right! I'm very happy with my experience at that location.

This place is a joke and a waste of time. Please don’t waste your time on them, over priced in store even when the item is cheaper online. They of course will not tell you because they want to get the most money out of you. Don’t trust them. Go to living spaces of somewhere else that’s more reliable and has better customer and delivery service!!

Excellent experience. Everyone nice and informative 😊

JP was great and helped my wife and I find a king mattress! We just needed something immediate and he was able to get us home with a mattress same day!

Be AWARE. purchased one item. sent away with a different one (and less expensive version). called to discuss just to hear they don’t even have the item i “purchased” in stock…no corrective options provided other than correcting the pricing and refunding the difference for the product that i know i didn’t want! looking back… mysteriously the sales paperwork was getting passed around an awful lot behind the counter for what seemed like a simple straightforward transaction. at one point the paperwork was pushed to the floor manager’s hands while being told “just so you know”. completely unrelated? all a simple mistake? or everyone in on ruse but me? i’ll never know.

It was great. Dianna was perfect

Great Service

We had a wonderful salesman at Ashley Homestore. Very kind and helpful, understood what we were looking for, non-pushy. The showroom had a lot to offer and was easy to browse. We purchased a beautiful, genuine-leather sofa and recliner.

Jason was phenomenal. He then handed us of to Berto, who also is phenomenal. True professionals, both of them. Is there any chance of getting a sooner delivery?

Never buy products from Ashley. Specially don’t go to cedar park location in austin, tx. The sales people will make you fool. See the charges before tapping the card, while they talk , they will tell you different charges and then at the billing they will increase the price by 1000$. I have the worst experience with them. I didn’t bought anything from them. I was in a process of buying it, they asked me to tap my credit card, I did that, however, luckily I saw that that there was a wrong amount and I cancelled everything and asked them to cancel the order. Even I didn’t signed the papers and buy anything, still they credited the amount from my account and then they lied to me that they didn’t use my credit card. They do that to get the sales credit into their account. And then you have to call them multiple times to ask them why they deduct the money. It’s too much frustrating. Be careful with this store.

Ashley was very helpful and quick!

Bought a couch here and the salesman Todd told me he would throw in the console part of the sectional for free if I bought the couch that day. I agreed to this, and he said he would have to put it on the invoice, but that it would come off, and I would automatically receive my refund. Wrong. Had to call the Ashley finance office multiple times because contacting Todd directly and his manager (who was mysteriously and conveniently always in meetings when I called and asked to speak with him) got me nowhere. I was assured multiple times by Todd that the refund would be coming - but after reaching out to the corporate finance office, I found out that the only thing that was approved was a gift card. After a relentless calling for literally TWO months, I finally got the finance department to issue a refund. The people at this store will say anything to land a sale, but once you and the merchandise are out of the store, they couldn’t care less about following through on things they said they would do. I previously purchased my last couch from Ashley furniture in another city, but after this experience? I will never shop at Ashley again.

Excellent experience. Was helped immediately out of the door by a gentlemen knowing exactly what can help disc bulges in the back. Was in and out quickly too, major plus!

Reece and Jason were great.

BEWARE - BAIT AND SWITCH - Ordered $5k sofa and it arrived with different cushions which are different from what is on retail display. Worked with multiple people at Ashley and got a redelivery but its the same problem. Ashley store manager later admitted their retail store has COVID-era product and manufacturing has changed padding materials. Ashley stuck us with their terms and conditions now have a $5k sofa no-one likes. !!! BEWARE !!!

Timothy was absolutely amazing and efficient throughout the entire process!

Ashley furniture is our go to place for furniture. Sales Associates are professional and courteous. We were assisted by Reece who found for us exactly what we had in mind and worked with us until we were completely satisfied.

Great staff, very friendly. Large selection.

Great purchase experience! Great store location. Salesperson was helpful, and knowledgeable about their furniture, and warranty.

Jason and Alberto were amazing. Absolutely wonderful service! I couldn’t have asked better service. They were knowledgeable & friendly. I completely understand why Jason is the store manager. Keep up the great work!

My wife and I went to different furniture stores shopping for sofas, and Ashley Furniture was our last stop. We looked around the store several times and my wife saw a few she liked but wanted to make sure she chose the perfect ones. The sales person whose name is also Ashley was kind and patient as my wife took a long time to make up her mind. Ashley was graceful answering all my wife’s questions and did not mind giving my wife all the time she needed to make up her mind. Ashley was truly amazing, kind, and helpful. We still need other furniture items and will definitely go back to Ashley’s. David & Liz

Ashley Lamb greeted me at the door and asked me if I needed help. I told her I just wanted to look around for a couch and I wasn't sure what I was looking for. She told me to take my time and if I had any questions to let her know. She was close by but didn't hover or make me feel rushed. She didn't bother me with a bunch of questions, she was very nice and not pushy at all. I found a couch and rocking chair that I liked and purchased. The other associates working that day were friendly as well. I will highly recommend this location and definitely recommend Ashley Lamb to anyone who is looking for furniture. Thank you so much Ashley for making me feel so comfortable shopping at my own pace. I will definitely be back for other items because of you!!!

Darriul (Darrell) was such a great customer service agent. He helped me find the right dining set and stayed with me while I rambled about something (not sure what…it was a long day). I wish all sales agents everywhere were as nice as he was. Also the dining set was perfect made from sturdy mango wood and a great design. Exactly what I needed! I’ll come back.

Staff was outstanding and work to get me the best financing available. Shirley A Landers

The staff is very helpful. Only downside is the delivery time is too long, kind of 3 weeks

Corey (our salesman) was great! He made sure that everything was perfect for us. No high pressure, no sales tactics to upsell anything, simply giving us exactly what we wanted and making sure we were satisfied!

Luis was a great salesman. No pressure. He just listened to our needs and helped us to find our dream sofa.

I was in shock because never thought thy would have help me so I have only great things to say thank God for the Ashley family thy are just a blessing to me and my family right this minute

Great experience. Knowledgeable and friendly salesman. Great sales price. Shout out to Darrell and Todd.

We were able to buy a number of pieces for our newly built home. Corey C. was extremely helpful and understood our needs and wants for the house furnishings. Thank you Corey!

Worst customer service, i am here standing fir more then 30 minutes to pick up my furniture i bought 2 days ago, no one is helping, they are f ing roaming around just like they didn’t see you, once you paid and bought the stuff they don’t care. Like more then dozen staff are roaming around using their cellphone or tablets like doctors in white gowns,. When O asked a ldy she said “ ohh we dont have staff to help you, today is not pick up day, you guys should tell your customers when is the pickup day, am renting a truck and you are telling me its not a pickup day.

I recently purchased furniture totaling over $8,000. While the initial shopping experience was satisfactory, my follow-up experience with the salesperson was deeply disappointing. When I inquired about a price match the next day, the salesperson became unprofessional—calling me a ‘cheater’ and accusing me of trying to reduce his commission. This behavior was completely unacceptable, especially after such a large purchase. I expected better customer service and respect. Unfortunately, I will not be returning to this store and cannot recommend it based on this experience. Does this reflect your concerns? Let me know if you’d like further tweaks!

Don't buy here, they use bait and switch practice. They will show u furniture they have in stock and sell u some cheap stuff. Staff is rude and unprofessional they won't let u speak to manager. I'm not sure how this place can stay in bussines with customers service like this. Stay away....

(Translated by Google) Very friendly (Original) Muy amables

Darraul was awesome and we appreciate him for making our in store purchase a smooth process!!

We walked in with a goal to help my 96 year old mother-in-law. The Ashley Team took their time trying to meet our needs to make sure we picked the right selection.

It was PERFECT!… Great CS!!.. very patient. nice & professional Salesman! The store Manager was very nice & professional as well. Good price…. Im Happy!!

Our sales representative it's the best one we have dealed in a long time. He exceds expectations and present all options and alternatives for the best shoping experience. We will go back and we highly recommend him.

I wish I had the photos of what we chose. 🌶️. I’m so excited. Thank you Ashley. My husband and I are over the moon about our purchase for furniture. You were absolutely amazing both times when we saw you. I had so many questions with different scenarios playing out in my mind. You didn’t even flinch you answered them all. You are patient, personal, knowledgeable, humorous. We adore you. By the way, no one paid us to make these comments. lol. We’ll be back. If you’re in Cedar Park… go see Ashley at Ashley Furniture store.

I’ve had the absolute worst experience at this furniture store. I went in, in July.. JULY. It’s been almost half a year, I’ve been in multiple times and each time, I leave there expecting someone to get back to me because that’s what they tell me. Most of the time it’s a sales guy name Darraul, gives me the run around and never actually helps me.

What disappointing store, never meets their commitments. Ruining our ThanksGiving family meet. While placing an order on 16Nov2024 I emphasized on delivery date, their sales person committed that it will be delievered on 25Nov2024, 3 times mentioned that if it will not be delivered by 25Nov2024 then let me and I will not place any order here, but they convinced me and let me pay full amount my order number is 265D945733 and now they r saying it can't be delievered on 25Nov2024 and not returning my money also what a cheat they are, robbed me of $2355. What should I do now I don't know :(. Reply to your response: I called two times today on your store phone number +1-737-757-7055, and they mentioned they can't help in it. I asked to cancel my order and refund me the money for that also they said they can't do it. So, I am going to do a dispute with my credit card for this payment and whatever possible will try to ensure that I don't loose my hard earned money with such unprofessional business people.

Stuart Lawton was my sales professional and he did a great job! Listened to what I was looking for & respected my time. The manager "T" worked in concert with Stuart. I couldn't have asked for a better experience.

We have bought Sectional sofa from Cedar Park, very unsatisfied behavior with the staff. These big store sales rep sell you stuff then for delivery you need to follow up with them.

They were so kind and helpful. I was out of there within an hour. I highly recommend this place to everyone!

Had a wonderful experience today, Alberto and the sales team were very helpful. Very excited for our purchase. I recommend the Cedar Park location 10/10!

I have to give a shoutout to Reese! He was very patient with my indecisiveness as I came back multiple times for some dining chairs. He was also very laid back and not pushy at all which kept my loyalty to come back and try another option. The furniture there is definitely worth your time to come check out!

Ashkey and Darrasl were very helpful in showing us different sectionals we might like and the sale process. Would highly recommend Ashley Furniture

Tim was awesome. He mentioned that everything would be on a black friday promotion and that if we found anything that he would get us a price. We looked around and he kept checking in. Once we decided on a few pieces, he set us up with a favorite list with the dimensions. We then decided to move ahead and he was able to hold them while we went home to measure. We ended up purchasing more than we originally went in for because of Tim. He was helpful and friendly.

(Translated by Google) Alberto is an excellent salesman with incredible patience and Cedar park team is also spectacular. (Original) Alberto es excelente vendedor con una paciencia increíble y el Equipo de Cedar park es también espectacular.

Todde did a great job showing us around and helping to find the perfect sofa to fit our needs.

First time at Ashley. Great experience.

The customer service was excellent! We appreciate Todd and the management at the store. We purchased many pieces of furniture and it was painless. Lots of fun!!!

Todd was a wonderful sales man. He was excellent!

Diana was great to deal with and made the process smooth, quick and easy! I would absolutely go here again in the future.

Never have I encountered service this bad. We loved a bed and were so excited to have ordered it. Not only it didn't arrive on the scheduled day, it arrived without parts. On following up (multiple times and being lied to multiple times) we found out they had forgotten to put the order and the part wasn't going to come for another few weeks. We decided to cancel the order which they said they will do because it was their fault but then we haven't heard back. At this point they have our money, we have half a bed in our room and no updates on cancellation of the order. We have visited the store multiple times (and every time get fake promises with more delays and they don't even return your calls after they promise to). I am genuinely very surprised and disappointed with the service at this store. If anyone from the store responds to this, please do not tell us to call another number so you can put us on another 30 min hold and never call back. If you really care, then just resolve the issue!

Todde was Amazing!

Great store and staff. Had to spend 4 hrs selecting multiple furniture items and Timothy was very patient and helpful. Very flexible pricing and delivery options. Will surely visit the store again in the future.

We spoke to Reese this afternoon. He was helpful and wonderful to work with. We will definitely be repeat customers for him.

Me and my son went into Ashley to find beds and are sales person was Zachary. I did not want to do any financing, and Zachary kept saying we should do financing so he could get us a better deal and he did just that! So he talked me into it and Zachary did an excellent job in getting my payments lower and a lower finance amount. I highly recommend him, great customer service and a good personality.

1 star because 0 isn’t available. Hope you have ALL DAY for delivery because their timelines don’t mean anything. Delivery was supposed to be 1 day and they were 4 hours late, didn’t arrive till after 9pm. One piece was damaged, rescheduled for 2 days later. I was told it would be 1st thing in the am, 2nd delivery day is the 6th stop between 1230-330. Doesn’t sound like 1st thing in the am to me. All I keep being told is “there’s nothing we can do” Rest assured, I’ll never buy from Ashley again.

Luis was very helpful in helping my fiancé and I find a couch! The moment we walked into the store he greeted us and made us feel welcomed into the store.

Tlm was great everyone at the store were very friendly

I dont usually write reviews, but my experience was egregious. We just moved to Georgetown, Texas in August and needed to furnish some of our new house. We visited several stores in the area and settled on Ashley Cedar Park because of their pricing, selection, and promised date for delivery. We purchased a kitchen table, 4 chairs, and a bench, 4 bar stools, and a couch that consisted of 6 separate components. We NEEDED the furniture on 9/25 because we had family visiting from out of state, and we had no living room, dining room, or kitchen furniture. Dawn assured us a 9/25 delivery. The furniture was not delivered on the 25th, and when it finally showed up on the 26th at 8:30pm, they only delivered 4 chairs, the bench, and 2 out of the 6 pieces for the couch (rendering it useless until the remaining pieces arrived). They also brought the table, but had to take it back, since they were missing the legs and hardware. When they finally delivered the remaining pieces for the couch, one recliner was damaged and needed to be replaced. To make a very long story short, Ashley has been to my house 7 times for this one order, and the bench still needs a part to be properly assembled. I was also told that all the couch components would be be connected by one wire and would therefore only require one outlet plug. This has never been honored, nor has the store manager returned my calls. I'm extremely patient and understanding, but this experience has been completely unacceptable. On top of this, no one is on the same page, or, frankly, on the same order. I got several random text messages that my items were scheduled for delivery AFTER I had already received everything. It took the sales associate multiple attempts to get the final order correct. They delivered everything piece-meal and, once again, not on time, as promised. Save yourself the hassles and troubles, and go somewhere else. This all said, their guest services department folks were friendly and tried to help. The delivery drivers were great. Some of the sales people are shady and dishonest...anything to make a sale.

I had wonderful experience and Tim helped us a lot finding out perfect bed set in a affordable price

Great prices and Beautiful furniture

Friendly knowledgable sales. Allow time to look and make choices without pressure

I recently visited the Cedar Park Ashley. We almost didn’t go in because of our memories with the old store. This store is a must shop! I was looking for staging items for our old and new home. It was so much fun! They have so many different styles of furniture and accessories you are bound to find something you like. The store is laid out well for shopping. The staff is hands down amazing! Thank you all for your help. Timothy made my shopping such a great experience. I will not forget it. Thank you all.

The salesman was patient and well informed.

This store is slimy. We purchased a couch. It ended up not fitting in the room we were intended it for. The sales rep at this store said he would cancel the order and refund, and that we should see the refund in a week. Customer service called us again trying to deliver the couch. The sales rep never cancelled the order. This place will try to steal your money.

Terrible costumer service nobody ever responding on the phone even if they respond they are rude and not helpful. Not recommend this place !!!

I was over charged $1900 plus $649 for a extended warranty. I had to go into the store to PROVE the money was taken out of my account. I am 65 years old living on social security. It has been a week and I still do not have my money back. They admit I was charged twice and they finally found it on their books yet I still don't have my money. I was informed it will take at least 5 - 7 more days that they keep my money from me. I wish I had never gone into this store as it has been nothing but trouble for me.

The staff at Ashley Furniture are extremely knowledgeable and incredibly pleasant to work with!

I gave a two stars because the sales guy was very nice and helpful. Minus 3 stars no thanks to incompetent delivery driver scheduled for 11am arrival according to the GPS link, 20 minutes later they text me asking for an appointment number,, hello look at the delivery address and he would see it’s a home, then wasted my busy day waiting for them and finally arrived at 6:45pm and still charged me full delivery charges. I should charge them for my time. Hopefully he takes a class on how to use google maps. 🤦🏼

Todde is the best! He helped my husband and I with all questions we had about the furniture we were looking at. We bought 1 piece of patio furniture, but we will be returning for more and Todde will be who we are going to. He made our experience amazing!

Beware with their in store policy. Once the item got delivered you WILL NOT be able to return. We have a pretty bad experience buying a dining table at 700$ ( their Amazon price is 750$ ) and I got the protection plan for 180$. However, my husband changed his mind on getting that so we contacted them to remove it. Ok, what they said was the item would go back up to 899$ if we want to remove that plan(!), so we asked for the price match option on Amazon after that plan is removed (meaning 750$), he said no, THEIR IN-STORE FRANCHISE WILL NOT MATCH PRICE FROM AMAZON, only THE ACTUAL ASHLEY (I believe it Ashley online platform) will give a price match but THEY WON’T.

Excellent location and the manager Arnold very professional Excellent customer service ××××÷

We know what we wanted and the sales lady showed the correct items. In and out under an hour and a half.

I am fearful doing business with them ! Just experienced a horrifying moment, the manager is afraid to jump in the phone and assistant is extremely shady , rude & Cocky . We almost did business but they showed their tru colors prior to me signing off

Bought a new set of recliner sofas from Ashley store in Cedar Park recently. The experienced has been pleasant. Sales person was very helpful, kind, knowledgeable and polite. Made the purchase smooth and delivery hassle-free, highly impressed!

Tamlyn failed to inform us that they do not do 4th floor deliveries, even after bringing it to her attention multiple times that we did live on the 4th floor. She was eager to sell us a couch and failed to listen to our concerns about purchasing a couch and it not being able to be delivered due to where we live. We waited a month to get this couch delivered only to be told they would not do our delivery. There was no transparency what so ever or honesty about the delivery process.

Very kind greetings and plenty of help from knowledgeable folks. Very quick to help and answer any questions we had. The quality of your products was impeccable sterns and allen mattresses have been around for over hundred years i rember my grandma bought all her furniture from that store. Coc Lim

Zach was very helpful in finding a recliner that will fit me and my home. I ended up buying a sofa too. He helped me find the best deal and worked with me to get the delivery time I needed.

Informative, super polite. Helpful and accommodating. Highly recommend

We went in looking for a recliner. Darrel was very helpful finding options in our price range. We found one we liked but chose the reclining sofa and love seat instead. He never pushed that option which was nice. We just decided that it fit our options better and we had been considering replacing our sofas already.

Zachary and Timothy were very helpful in my purchase over the phone. Extremely patient, detailed, and kind. Would shop here again over the phone or in person. Will definitely recommend to others.

**5 Stars, A+++** I recently purchased a new King Tempur-Pedic mattress from Ashley Furniture, and the experience was fantastic! Larry, the bed expert, was incredibly knowledgeable and made the process of picking out the perfect mattress so easy. His expertise really stood out! Jason, the store manager, was also amazing, helping me choose the best patio furniture and giving me a great deal. I couldn’t be happier with my experience, and I’ll definitely be recommending them to others. Looking forward to working with them again in the future! Feel free to modify it if needed!

Dawn was very pleasant and knowledgeable

Similar to last post by another consumer, absolute worst experience ever. I'm a homebuilder and deal with various suppliers for a living. Was told the items I needed were in stock and would be delivered the next day (when they were needed and this drove the decision for placing my order)...they didn't show up and had I not called to check on status of order I would have never been advised otherwise. Just bad business.

There was an issue with the original order and it may have been a miscommunication but our barstools came as counter height stools so we refused them and accepted the rest of the order. The process to get that fixed has been confusing and it turns out I need to go back to the store to fix this. Went back to the store and was told I need to call it in. Very confusing process that still has not been resolved 3 months later. Table is uneven and there are chairs with legs that are uneven. I’m sure I can fix it but should I have to? First purchase through Ashley and I’m not impressed.

The entire crew at the Cedar Park location were very pleasant to deal with and very accommodating. We had two younger boys and our two toddler daughters with us. We knew that we had a certain time window to get out shopping done before our kids would become restless. Staff did a great job in interacting with them to keep them from going crazy. Our sales rep Ashely Lamb was very respectful of our time and got us in and out in a timely manner. Would definitely refer this store to friends and family.

Had the worst experience with the manager at this store ..

I bought couches here to be delivered. My couch was delivered with a hole in the back, and the delivery company refused to take it back. Customer service ordered me a new part but no one ever came to fix it. Then my love seat broke, they sent me a part, and scheduled a tech to repair that but not the back as promised, so the tech couldn’t do the back. He also showed us another broken part on the loveseat, so the ordered that part and scheduled the tech to pull all of the stuffing from the back of the couch and put a new piece of fabric on, but not repair the love seat as the had promised. Now the tech has to come back a third time to to repair the loveseat because they do not care about the customer experience or the junk product they sell at premium prices. Here it is the end of September and I’ve been dealing with this since May when I first received my couches. I would have thought my couches would have lasted longer than 5 mos of minimal use when I bought them. I have asked them several times to just replace them, but they refuse. They are content delivering a broken product and expecting you to spend hours and mos. Of your time trying to get a decent product.

Dawn was so thorough explaining everything, and was accommodating with the delivery date. She was professional, friendly and extremely knowledgeable. Ask for her when you go to the Cedar Park Ashley Furniture!

They promise to deliver the items in a week or two, beware - it usually gets delayed by two months if not three and more. Very slow delivery compared to others. Crap customer support.

I went into the store for the first time today and was greeted immediately and asked if there was anything particular that I was looking for. Darraul Middleton took me to see recliners as that was number one on my mind. He showed me all of the recliners with the specifics I wanted and I ended up buying not only the recliner but the matching loveseat and couch as well as a dining room table and chairs that I have been wanting for years! The store is lovely, the staff pleasant and I wasn’t pressured to make a purchase. I highly recommend Darraul and Ashley Furniture in Cedar Park.

Dear Ashley Furniture Customer Service, I am writing to express my frustration and disappointment with the delivery and installation services for my recent purchase from your Cedar Park location. I recently bought two sofa sets, one swivel chair, and two sets of twin beds, all of which were paid for in advance. Despite several weeks of follow-ups, not all items have been delivered yet. One sofa set was delivered last week, but the two twin beds, which were scheduled for delivery yesterday between 2:30 PM and 5:00 PM, arrived after 10:00 PM. The delivery personnel informed me that they would only deliver the items and not install them. This is contrary to our agreement of white glove delivery, which includes removing boxes and trash, placing the furniture in the desired location, and installing it. Due to this, I refused to accept the beds and asked the delivery team to take them back. Throughout the day, I received multiple automated messages indicating delays in delivery times, but no one called to inform me directly. There was no way for me to speak to a representative as the phone system kept redirecting me to automated messages. Is there an email address where your team can be contacted? The phone system does not work. The m/c keep redirecting me to auto options. I understand you guys did for productivity but end customers suffers in this process. After spending ~$5000 , I am still struggling for the basic services. I am extremely upset with this experience and request immediate resolution.

Vanessa was great !! Professional and she help me a lot.

Larry provided amazing customer service!

Todde was friendly and helpful. This is our 2nd big purchase here and have been happy with our purchases.

Disappointing Experience with Delivery and Service I purchased 17,000 dollars worth of items including a mattress, bed, electric base, and bunkie boards with white glove service from Ashley, expecting a smooth process, but unfortunately, the entire experience has been extremely frustrating. First the items were delayed and some of the items arrived damaged, and it’s been over a month without resolution. The bunkie boards were delayed and they cancelled the white glove service for them. Claiming it wasn’t “worth it” for them to do the job. Now I’m left having to hire help to lift the base and install the boards myself—despite having full service. Given the poor communication, slow resolution process, and lack of follow-through on the white glove service, I won’t be shopping at Ashley Furniture again. I expected better, and I’m deeply disappointed in their customer service and delivery experience.

Amazing service

I am new return to the Austin-Cedar Park area. I have been living overseas doing volunteer humanitarian service. As such I am renting new apartment and starting from scratch in furnishing it. I went into the Ashley Store and was received by VERY friendly people including two in sales and the store manager. We agreed on the items of purchase, the price ( over $7,000) , the discount, and THE DELIVERY. However, I was surprised the next day to find out that they had planned to deliver on 09/19 instead of the promised date of 09/14… then told part of the bed frame will be missing…. So they expect me to sleep on the floor for how long?????!

If we could do 0 stars then we would!!! This was the ABSOLUTE WORST experience EVER in the history of furniture stores!!! From the moment we walked in we told the "sales" person that we would let him know when we were ready and yet here comes another "sales" person to bother us knowing we had already been "greeted"!! We picked out what we wanted and told the guy we wanted everything in the set at least 5 times....including the rug! After finishing the numbers we were informed that he "accidentally" left out the rug! Before that we were told that he would throw in the lamps! BUT NO.....that was not the case!! We ended up having to pay out of pocket for the lamps and rug! The next morning we noticed that the lamps didn't even have the correct top screws for the shades! As for the rug we had to get a floor model and it was supposed to be cleaned and went to pick it up and he said he found one in the back that he supposedly cleaned! If he did we do appreciate it but the fact remains that to many mistakes and misleading information was given!!! We expected better service and quality from Ashley Furniture!!! That's why we went there in the first place!! The only reason we went through with the whole transaction was because of the couch! It was exactly what we were looking for!! We'll see upon delivery tomorrow!!! We feel we need to be compensated for the hassle and gas having to go back and forth!!! This is completely UNACCEPTABLE!!!! I posted the pics of the lamps and how we received our rug!!! We will NEVER shop at Ashley Furniture AGAIN!!!

Vanessa was very helpful and spent time with me going over everything. She is a keeper

Great experience! Great selection and prices! Vanessa was friendly and very helpful.

Great service and very informative. Ashley provides a large selection of options. Highly recommend the tanavi couch!

We bought a couch from them and it squeaks and creaks like someone put a whoopie cushion in there. For reference I am 150lbs. Tech said that's "standard" and is due to their "innovative cost-saving technology", which uses this stretch fabric instead of springs. Sent him twice for some reason. Nothing he can do and Ashley refuses to stand by their product and at least offer an exchange. And if anyone thinks this is "champagne taste on a beer budget", we have had nicer couches from NFM for 1/2 the price that didn't squeak. Good thing they are coming to the area soon :)

my mother and I were on the hunt for an entertainment center for her living room under the price range of $400. we had visited several places and being that it had to be a certain dimension had no luck. I looked on Ashley furniture site and it said that they had availability for particular entertainment centers that she liked for around three to $400. we went to the Cedar Park location. I made it we were greeted by a very kind, welcoming, African-American young man. I kick myself for not getting his name For this review. We told him what we’re looking for and he directed us to some areas and said that he’d be there if we had any questions let us browse. It wasn’t long before you realized That the items we were looking at were online items and clearance items and the items there were definitely well out of our price range. Approaches again about 510 minutes later ask how things were going we asked if there was a clearance section and explain to him what we were looking at online is kind of what our price ranges and we’re seeing everything’s kind of out of that price range. At this point, most sales associates would make you feel shunned or out of place. he explained that the online store definitely has different items and products and more options for discounts, but he was so super kind and kind of walked us around to see other options and see if maybe he could price match etc. it was clear we didn’t have that kind of money. But he still continued to go out of his way, knowing that he wasn’t gonna get a good commission for us And assisted us all the way up until we were out the door, so thank you. I’ve been in customer service, my whole life and service representatives like that are far between. We have purchased from Ashley before and I definitely will be back to purchase my next furniture item in the future.

Cody and Larry were instrumental in helping me make an educated decision. They were attentive, kind, and knowledgeable.

I walked in today looking for a mattress for my teenage daughter and was immediately greeted by Larry. He helped me look through the selection of mattresses, keeping in mind my budget and my daughter’s preferences. Larry was extremely helpful, friendly, personable, and not pushy as sometimes salespeople are. I’m very impressed with Larry’s knowledge of all the products and especially how much he cared about the quality of the products. I’m very satisfied with the mattress I purchased and will come back in the future if I have more furniture needs.

Cody helped me when purchasing furniture at Ashley and it went very well. The guy has a great personality and attitude. He allowed me to shop and explore the store at my pace. No pushy salesman tactics with this guy! I have a few more pieces in mind and I’ll return to look him up when I do! I’m a very satisfied customer!!

I am writing this review after making several calls to the number provided by the store owner in the response with no resolution to the issue of one of the furniture being on hold and nobody at Ashley store or customer service knows why. "DO NOT BELIEVE WHEN THEY SAY WE CAN RETURN ITEMS IF WE DONT WANT THEM UPON DELIVERY" ITS THEIR SWEET LIE. I had a highly disappointing experience with the Ashley Store in Cedar Park. We purchased furniture on July 4th, with a delivery date set for August 21st, the day after moving into our new home. Unfortunately, our furniture was not delivered on time and arrived in two installments with missing items, 10 days later. This delay forced us and our guests to live without any furniture for two weeks. To make matters worse, the delivered items included a damaged king bed, couch, and dresser. Despite being assured by the sales associate that we could return the damaged furniture, the delivery driver refused to take it back. Attempts to resolve the issue with the store manager were met with confusion and rudeness, and our calls were placed on hold for hours, resulting in the delivery team leaving before any resolution could be reached. Additionally, the Ashley customer service team contradicted the store's return policy, leaving us with no clear solution. Overall, the entire experience was frustrating and unprofessional, with poor communication and no accountability from the store staff and customer service. I would not recommend Ashley Store based on this experience.

Sales person was very attentive, professional and courteous.

Nice easy shopping experience

Most of the registers were down in the store so check out time was slow and the printers didn't work so the sales associate said he would mail my receipt....but still waiting to receive it....not the associates fault but your company should provide better tools

Larry was very helpful. Clearly explained the delivery and claim process.

Today we were helped by Vanessa. She was wonderful. She was very helpful with design and in tune with what we wanted.

I like my piece and staff were very professional Thanks again Corney

I had a fantastic experience at Ashley Furniture, thanks to Darraul! I visited the store a few times, and each time he was incredibly patient and kind. Daryl went above and beyond to help me find exactly what I needed without making me feel rushed. His professionalism and dedication made the whole process smooth and enjoyable. I highly recommend asking for Darraul if you're shopping at Ashley Furniture!

The sales people in this place are unbelievably annoying. 2 different time I have been here, I have gotten so annoyed from being pestered and swayed away from what I am looking at to try and sell me something I am not even looking for that is 3-10x as expensive. I will never ever come back to this place again. Living spaces is 10000X better with so many options and much better pricing. Save yourself the trouble and don’t go here.

Cody was wonderful! He listened to the specifics of what we were looking for and knew the inventory to help us find it. He was pleasant and not pushy. He nicely went over pricing and warranty info. Cody went over the paperwork at checkout efficiently and we were good to go in about 30 minutes! I will be going back to look at the numerous other items I saw when I have more time! I recommend Ashley and strongly suggest you seek out Cody!

Dianna was most helpful and took lots of time with us! Great experience!

You people have wasted time and gas with empty promises. I wish there was a zero star option.

Deanna was so sweet and very knowledgeable. She dealt with my husband and I was we kept changing our minds. She also was very sweet to my toddler who was acting crazy both times we visited the store. Would definitely shop here again!

Dawn U. was wonderful and she took excellent care of us. We bought a full living room set and patio set and she was so accommodating and wonderful to work with. I would however like to say that Ashley needs to upgrade the technology your sales associates use on those tablet devices. The words and pictures on the screen are microscopically tiny. Even if I had perfect eyesight I couldn’t read it without straining my eyes. Sales associates are trying to tap on tiny little icons to select and add products to the cart and then show them to us. Dawn tried to pinch and zoom to show us the products but it was very difficult. After we transferred to the bigger computer to complete the sale, we noticed that two products added were the wrong ones. But it would have been impossible to tell on the tablet because of how small things are. If you want your sales associates to be empowered and working at their best, you need to provide a mobile friendly version of your tools. Everything about our visit to Ashley was excellent except the experience trying to follow along on the tablets. Please for goodness sake fix it!!! This will benefit both your sales associates and your customers.

From the moment we walked in we felt like we were in the right place. Low pressure & very educational sales associate breaks everything down for you while not being overbearing. Larry Liggett was so friendly & professional we felt like we were shopping with a friend. The store manager was also very friendly & informative. Highly recommend coming here for your furniture needs. High quality furniture with great warranty & financing options!

Had a pleasant experience purchasing a sofa with no pressure. Thanks Darraul!

We needed to find furniture that would match an existing room. Vanessa was extremely knowledgeable and helped us find something that would work for us. The atmosphere was laid back and no pressure. A great experience.

Excellent service. Great sale.

good buying experience. delivery went well. happy with purchase.

We thought by going to Ashley that we were getting this "Higher" price for a "Better" sofa. No way! We were concerned before they brought it through our front door. That was after 2 rescheduled deliveries. We tried to reject at the front door but the delivery people strong-armed us and said it was too late. We called and left a message to speak with the store manager. That was several months ago. Should I still be watching my phone? Folks, their quality is no different than a sofa in a box at Big Lots!

Cody my salesman was awesome and very patient. I really appreciated that he took the time to show me options! This is my 2nd furniture purchase from Ashley!

Monica, our sales person was helpful and attentive without being pushy. She was a pleasure to work with!

Vanessa was amazing! She helped us to find the perfect sectional for my home. She was very attentive and listened to what my desire was and matched us to our new furniture perfectly! I will shop with her again soon.

Horrible experience. We went to look at a Ghost bed that we saw on their website. As soon as we hit the door we had a pushy sales person in our face. We told him what we were looking for. He immediately ushered us back to the Tempurpedic bed section. After a long session of being tested to see what type of bed we needed, I finally said that I wanted to see the Ghost brand beds. After hemming and hawing, he said they don't carry them. A total waste of an hour of our time. Run fast, run far.

Vanessa was WONDERFUL!! She helped us find exactly what we were looking for :)

Ashley was a true professional in knowing the power sofa and tempur-pedic beds but she was also personal is a way that made us both comfortable. We were very happy with our purchases. BTW, we had gone to another store regarding power sofas and at the last minute we decided to check out another store for sofas and came to Ashley furniture. Besides a new power sofa, you also carried mattresses so you were our one shop store for purchases. $15.5K later and we are happy with our purchases. Thank you Ashley!

Cody from cedar park store was very patient and gave us outstanding customer service.

We can’t say enough about how we were treated. It was a very enjoyable time. We will definitely go back for all our furniture needs. Larry was very helpful and pleasant to work with. Thank you.

Zosia......did a outstanding job helping me put together a great master bedroom! Thank you!

When I called to order the matching ottoman for my couch, Timothy went above and beyond. While placing the order there was an issue with my ashley card and he took the time to call synchrony bank four times, sit on hold with 5 representatives, and call me back with updates, all while helping his coworkers with their customers as well. You’ve got a great team member and I hope he is being rewarded accordingly for the way he treats his customers. Thanks again Timothy.

Monica was so great to work with, she helped us find the perfect sofa for our new home! She answered all of our questions & was very patient with us while we shopped around.

Todd knows his stuff!

My sale guy got me exactly what I wanted

Had a good experience here at Ashley's ceder park location. Staff was very helpful

Very courteous, friendly and at the same time respectful and professional.

Great service. Carolyn was awesome to work with and made the experience enjoyable. Good quality products and warranty to back it up.

Bought a great couch today but was miss-led on pricing. The sign on the couch I bought was listed as $1500 but I did not realize that was for the love seat version of the couch. With financing, it came out to $73/month which was fine with me. Not until I was reading my receipt in the car did I realize that the total was almost $5000. I set out today to find an inexpensive couch and ended up tripling what I was hoping to spend. Ultimately it is my fault for not reading carefully but buyer beware of the bait and switch tactics and covert pricing.

Dawn was great! Gave us time to look around and when we were ready guided us to the perfect furniture for our living room. Will be seeing her again soon!

Great experience, resolved all my conerns and ended up leaving completely satisfied with my purchase.

Our experience with Larry was awesome he helped us to find what we needed

Awesome engagement and respect I love that Robert help all the way he was phenomenal

I would highly recommend NOT purchasing from Ashley unless you want to have the wrong things sent to you, deal with poor customer service and have to make multiple phone calls to customer service along with multiple store visits. The only thing anyone at the Cedar Park store cares about is the sale. Once that happens they don’t care about anything else. Do yourself a favor, shop for furniture somewhere else.

Monica was very helpful in helping us find the sofa we wanted

12/13-Update. Came back against my better judgement to view a chair that my mom saw online. Walked in and pretty much wasn’t greeted just stared at and back to what they were doing. Sales guy came up to and apologized saying we were not greeted properly due to the other employees being with other customers( the 2 people that were at the door area talking were employees). Was told chair mom was interested was $899 and he could give 10% off if we would get it today and that he would check to see how well the store is doing and if they are doing well he could give 20% off. We continue to let him run his “used car salesman” demo because he had no intention of purchasing the chair there. We only came in to have my mom sit on it to make sure she like it and to order online where it was $679. When we brought up the price online to stop him in his tracks with all the face wheeling and dealing he said he could match it with 6 months interest free. I said it was 12 months online . He tried to explain to me what I was reading online about the 12 month interest free was not what I was reading. So decided to leave. All of a sudden on our way out we can now give us the 12 month I treat free. Just a shame and waste of time. But since we were there and now able to get what was in line. I ordered the chair. Beware of signing docs on that tablet. Ask for a printed copy and review what you are signing. Paperwork he wanted me to initial and sign said 6 months I treat free. I had to wait for him to get it “approved” and reprinted to reflect the 12 months. Visited about a month ago looking for a couch. My sales person was nice but I did feel as if I was at a used car dealership. He was able to lower the couch by I wanted by a couple hundred “but” I had to take the furniture insurance😑. I agree because it still ended up coming out to be about $30 more than what I was willing to pay in the beginning and I had insurance. Delivery was scheduled for July 2. Delivery arrived and coming apart from the seams. Delivery guy called it in saying it was damaged and advised me someone would call me back to reschedule. 8 days passed… didn’t hear from anyone. I called this past Monday to cancel because from the beginning my daughter advised me to cancel from all the “ if you do this, the price will be this” show. I was surprised to be informed that there was a scheduled delivery for July 10. Who confirmed that I asked? Never really got a straight answer but talked in circles asking what day would work better for me. Needless to say. The order has been canceled..but what a total waste of time and energy.

Cody was so helpful and knowledgeable! Great first time buying experience

Dawn was incredibly helpful, patient, and willing to stay late with me while we finished my order. Great experience!! Go see Dawn!!

Paul was so helpful and patient, I really enjoyed my shopping experience at Ashley furniture in Cedar Park! I picked out some amazing items for a great price and Paul spent spent several hours with me helping me along the way!

Carolyn was a pleasure to work with! Excellent customer service and we got a great deal. Our son had a great time

NO RETURN POLICY WITH ASHELY. I’m customer since 2021 purchased for over $ 6000. When I asked for returning only one item due to manufacturing issues and doesn’t fit my living room they won’t and never the sales representative mention that during the purchase. Also, the Soltren Sofa is expensive and the causions are not firm. Again an issue with the coffee table drawer. So the conclusion: their items look great but low quality and overpriced.

Zosia and Cody were great.

We ordered 2 bar stools and was told they would ship in 4-5 days. Going Back to check on them we were told it would be august.

This is my first experience at living Spaces. I must say they had quite a big selection. Everyone I met that was very friendly willing to help anytime but not overbearing you with options. They just kind of step away and let you decide which is great. I want to think each lady That helped us on two different days to get our order together and complete want to thank them very much and great job and excellent service.

Do NOT buy from the manager Timothy! After 3 weeks and sending a sectional that we did NOT order, he does not care enough to fix nor do anything he says he will do. Plenty of other Ashley stores! AVOID this one! Still waiting for things to be fixed! Everyone blames someone else. Zero accountability and owner clearly doesn't care as long as they keep selling. Do NOT buy! As of August 1st! Still not resolved. Clearly the owner only responds to positive reviews! Escalated and young lady literally hung up on me when she realized she screwed up again! Wow!

Ashley greeted us upon arrival and was extremely knowledgeable of the items we were interested in. She was present and had answers to our questions. Great help in making a good choice for new furniture.

(Translated by Google) I can say that my experience yesterday in this store was wonderful, very good service from Deanna and other members of the group, I recommend them 100% (Original) Puedo decir que mi experiencia en el día de ayer en esta tienda fué maravillosa, muy buena atención por parte de Deanna y demás miembros del colectivo, los recomiendo 100%

We had a great experience at the Cedar Park Ashley furniture store. Darrell, our sales rep was very helpful and was very attentive as to what we were looking for. Everyone was very kind and friendly in the store and we would definitely recommend this store to everyone!

Garbage company with garbage policies. We received a damaged piece of furniture. Then a second, then a third. We asked for a refund, they said "all sales are final upon accepting the furniture". If you get a damaged piece, REJECT it, DO NOT SIGN for it. Send it back. We are now scheduled to receive our 4th delivery of the server/buffet and today I had not heard anything from Ashley about delivery today and when I called to check in they told me delivery was changed to Thursday without any notice to me. They are a disgusting company and do not care at all about your customer experience. I requested my situation be escalated and have been told three times it has been and someone will call me and I never receive a call. Shameful practices and garbage furniture. Avoid this place like the plague!

Larry was very helpful without being pushy. We really enjoyed him.

Employees are so lazy to assist to customers. Pathetic service at Ashley cedar park

It was an excellent experience. Cody was very personable and helpful!!!

My request was handled quickly. The process was easy and the service was great!

Ashley was a big help — helping us find what we needed and wanted.

Cody was very helpful

Typical furniture store, nothing good nothing bad.

Darraul was very helpful. He made our shopping experience easy and fun. Thanks for all of the laughs!

Great customer service and staff is very knowledgeable.

Great furniture and friendly servic. Dianna was very friendly and knowledgeable

Cody is a spectacular team member at Ashley Furniture his customer service is above and beyond Cody went out of his way to make sure I got what I needed I wanted help from Cody the previous person who had helped me at Ashley in south austin come to find out he now works at Ashley in Cedar Park ! Although I was unable to drive to Cedar Park -I was able to get Cody on the phone to help me order the pieces I wanted and set up in-home delivery. I just wanted to say Thank you so much for making my 2nd experience just as memorable as the first!!

When my wife and I walked into the cedar park Ashley’s furniture store we went in with the intention of just window shopping. We were approached by Quinn I believe was his name and told him that we were just looking. My wife and I made our way to the mattresses to take a look at them because I recently had back surgery a few weeks ago. That’s when Larry saw us and started talking to us about the mattresses. We told him that we were not going to buy but would appreciate his knowledge on the proper mattress we needed once we were ready. Well needless to say he was extremely knowledgeable and was just so caring to the needs we had we ended up up purchasing a mattress from him. Quinn was also there and he helped with the paper work and we were on our way. We also bought 2 pillows from Larry as well. I can’t wait till our mattress is delivered this week cause I am dying to get a good nights sleep. I only wish that all stores could have more people like Larry who genuinely cared about his customers and took the time to get to know them. Again I can’t say this enough we were not planning on buying anything but because of Larry I really believe we were meant to walk in that day. Thank you Larry for all your help.

Cody was a great salesman. He took a keen interest in our needs. He didn’t sweat us and was attentive when we had questions.

After 6 attempts, I’m still waiting for the rest of my furniture to be delivered. It has been since March 8th.

This isn’t about the store or the people there, the people at the store who sold me my sectional were all lovely and knowledgeable. The problem is the sectional. I got one with a chaise lounge on one side. Within hours of sitting on it the cushion started to compress permanently. Within less than 4 months of buying it the cushion was so thin I had to put pillows under it to have any sort of comfort. I contacted the warrenty people starting in January 2024 and in the last 6 months they have sent me the cushion cover, a repair person for something that can’t be repaired and even feet to the couch for some strange reason. I’ve talked to customer service about 18 times and have been lead around in circles with no one seeming to know exactly what they’re doing. I’ve gotten so many conflicting answers and instructions it’s no longer funny. The people are nice but I’m very unhappy with the service itself, not to mention the quality of the sectional.

Purchased two pieces for $3000 and was slide to by the sales person about the furniture being on backorder. Sales associate would not call me back, finally had to cancel the sale.

Disappointed with Mattress Purchase - False Advertising and No Returns I'm incredibly disappointed with my recent mattress purchase from Ashley Cedar Park. The salesperson assured me the mattress was cool-sleeping, perfect for hot sleepers like myself. Unfortunately, that turned out to be a complete lie. The mattress sleeps incredibly hot, making it nearly impossible to get a good night's sleep. To make matters worse, I was told the mattress was non-returnable and non-exchangeable. This feels like a complete rip-off, especially considering the misleading information I was given. I would strongly advise anyone considering buying a mattress from Ashley Cedar Park to do their research and be wary of the salespeople's claims. Look for a store with a clear return policy in case the mattress doesn't meet your expectations.

My delivery was delayed. Also they denied my passport ID. I'm very disappointed because I paid in full the purchase.

Todde helped my husband and I thoroughly choose our new Tempur-Pedic and gave me the time to find/compare living room sectionals to fit our large family. We walked out as satisfied customers and are looking forward to returning for an area rug, end tables, and decor. Overall, well-informed and great experience!

Great discounts and staff were very helpful!

The whole experience Was absolutely ridiculous. I have never been in a place where everything was so hard to even do a small transaction. Will never return to that store again. Unfortunately, the only place I ever shopped at Ashley furniture and right now I would never go back.

I recently purchased the Floor Piece Platform Bed Frame from Ashley Furniture during a Memorial Day sale, and my experience has been disappointing for several reasons. Firstly, upon picking up the bed frame, I discovered multiple chips on various pieces. Due to the way the bed frame was stored, I was unable to inspect all the pieces beforehand as they were obscured by other items. When I reached out to the store manager regarding the damage, I received no response. I called multiple times and left voice messages, but still no response. I even contacted Ashley customer support, who said they would ask the manager to call me, yet I still received no response. Secondly, Ashley advertised a promotion stating that any purchase over $500 or $600 during Memorial Day weekend would come with a complimentary Stanley bottle. However, despite spending over $750, I was told that this promotion only applied to customers using Ashley financing, a detail that was not mentioned in the advertisement. Overall, the lack of transparency and poor customer service has left me very dissatisfied with my purchase experience.

Quick delivery, couch looks great!

I was met by salesman Cody G. He was very patient and helped find all I needed. I'm so glad I went into Ashley's! Cody worked out an amazing deal for me! I'm really happy!

Ashley was super helpful and helped us find the exact couch we were looking for !

Worst "Memorial Day Sale" ever. We found a bedroom set we liked. Was quoted 1700. We had 2 more furniture stores to visit then decided on the 1700 set at Ashley. The person was busy so a gentleman in a Dr coat took over for her. He could not figure out where she got 1700 from nor did he ever bother to ask her. He did try his very best to get us the best deal and offered 30% off and 0% financing for 60 months. Even at that price we were more than double the quoted price. We got approved for a card there and after that process he could not get the total to what he quoted. Now instead of double we were looking at nearly triple what we were originally quoted. Do not waste your time in this place as they sadly do not know what they're doing. I'll never be back.

Ashley was stellar with her customer service! She was very patient with my impatience about finding just the right thing for our very tiny new condo. She showed me just the right things and we bought! She managed the transaction professionalLy With white glove service lol!!

Darraul helped us buy a couch and dining room table. He was great. Super helpful and super patient

(Translated by Google) Good service and excellent customer service, the sales advisor Daena is very attentive (Original) Buen servicio y atención al cliente excelente, la asesora de ventas Daena muy atenta

No pressure sales team. Greated by store manager. Helpful new sales associate. Easy checkout.

Super friendly staff and so easy to purchase. Ashley Lamb was great to work with!

Ashley was friendly, listened to what I wanted, found the perfect item immediately so she is familiar with items in stock. Set up delivery within a few days. Very pleasant, capable, friendly. When I need other furniture will come back and ask for her.

Todde not only has a great personality but is extremely knowledgeable about his products. Great experience!

Staff was knowledgeable and friendly. Genuinely cared for our concerns. Will definitely shop again!

What a pleasant first time experience with Ashley. Got exactly what we needed at a very reasonable price. Carolyn was a pleasure to work with. Will definitely be back as I’m sure we’ll need more soon.

Excellent experience. Larry at Cedar Park was incredible help. I have been to several furniture stores and let me tell you I was able to find the best value on a sofa bed and chair. Will be delivered in a few days. Thank you Larry!

Ordered bed for grand daughter’s birthday from salesman Paul. Fast and easy transaction over the phone. 5 star service! Thx

Excellent customer service. Salespeople are kind and helpful, Kristin took great care of us. Great selection of furniture.

Service was great!

Our sales person DAWN wasn’t “salesy” or pushy at all! She was friendly, informative, knowledgeable and patient. It was a very pleasant shopping experience.

Very excited to receive our new recliner. Larry your representative was very helpful and knowledgeable. This recliner is an anniversary gift for my husband. Thank you so much for a joyful experience. Alice Meyer

Carolyn was such a great help throughout our process buying a dresser. It was such a simple and smooth process. So happy!!

Store was clean, the employee was helpful and friendly. The communication was good, but found better deal online.

Joann Rivera was Great! She was attentive and took care of my concerns and questions. And even though I came in at 7:30 to buy numerous things and closing time was 8:00 p.m. she had no problem staying over a few hours until I finished my purchase. Thank you Joann for making it a great experience!

Great helpful service

Our experience at Ashley Cedar Park has been great. Our salesman, Larry, was both friendly and knowledgeable. When we called back the next day to place an order , assisted by Cory, the service was quick and easy, including delivery within 2 days! We also had our items assembled by Ashley, however one stool is loose on the swivel mechanism. We will call customer service if we’re not able to resolve this problem ourselves and we have no reason to expect any issues with getting this resolved. Overall a great experience and we love our new bar stools.

I have been looking for furniture for over a month. I have went to every furniture place in Round rock and Austin. I have went to a previous Ashley furniture store as well and was disappointed. I found what I was looking for online, contacted the Cedarpark location. Ms. Carolyn told me to come and she would assist me. It was a breeze and not a hassle. I’m at excited about my furniture.

I had a great time at their store. Everyone was very helpful and friendly. I recommend asking for Joann she was fantastic and very knowledgeable about their products!

I went in looking for a good reading chair and I found it quickly! Ashley is the one that helped me and got me all taken care of. She was great and my experience was great at this Ashley’s. Everyone was very helpful but not pushy like some sales people can be.

Larry our salesman was amazing. Easy to work with. Whomever hired him. Knows how to staff a business. Larry. Thank you for all you do for the customers! and me. Much respect.

Larry was really helpful and welcoming!

Carolyn was very personable, professional and helpful!

Don’t give them your information unless you are for sure making a purchase. Went into this store and found something I liked. I gave the sales rep my contact information but said I’d like some time to think about it before committing to purchase. A week later, I got an order confirmation in my email committing me to a layaway order. I don’t need to think about it anymore. Definitely won’t be purchasing anything from this store.

Great service and the staff is more then willing to assist though are not pushy.

Cody, our sales associate was there to assist when needed but didn’t hover. He helped us purchase and put on hold a new sectional until move and new build in Tennessee are complete.

I recently had the pleasure of visiting Ashley Furniture Store in Cedar Park, and I must say, it was an exceptional experience from start to finish. The store's employees were absolutely fantastic and went above and beyond to ensure that my experience was nothing short of remarkable. I was particularly impressed with the level of personalized attention I received. Deanna took the time to understand my needs and preferences, was patient and never made me feel rushed. Five stars without a doubt!

Corey Cuellar was the best salesperson I have ever encountered! I am 77 hard of hearing, don’t understand things on computer to get credit approval. He was so helpful I got approval You need more Corey’s

My experience was very nice, exactly what I needed, and Todde was a wonderful salesman! I ended up buying two supportive, beautiful chairs and Todde made the whole purchase pleasant and he is very informative of the furniture! I will be back!!

Very nice and professional staff. Would definitely recommend to family and friends. Diana and the rest of the staff were very friendly.

Really enjoyed our experience with Todde. Very helpful and gave us the space and was patient with us as we mulled over our decision on what pieces we really wanted to go with.

Ready! I had a great time shopping at Ashley's Cedar Park. I was greeted by Todd the sales representative Who answered my questions but did not pressure me at all. He was knowledgeable about all the furniture I was looking at and was able to get me some great deals

Great customer service! Even better prices!

Went in to try to find a dinning set. Larry met us at the door. Great guy and wonderful sales man. Not pushy gave us space when needed and went the extra mile to make sure we got what we wanted.

First time to this Ashley location. Great atmosphere and furniture is presented neatly. We had a great salesperson Joann. She helped us with any questions we had and did not hassle us to get a sale. We ended up buying a sofa and a love seat which was easy and unstressed. Next time we need furniture we will definitely look at Ashley again.

Deanna and the staff at Ashley were extremely helpful and friendly. Their efforts made for a pleasant shopping experience.

Great experience! Lots of nice pieces in the store. Josh was very knowledgeable and helpful!

I order a mattress along with a bed base back in November. When it was delivered. I didn’t get the bed base that I had picked out. I talked to Dawn and she got it approved my a manager in December to replace the bed base with the correct one. It is now April and they still haven’t corrected the bed base. I have gone into the store multiple times and talked to Dawn and Corey. I even have called and left messages on Dawn and Corey’s cell phone. I even texted them both letting them know that I still haven’t gotten my bed base replaced. I’m just being told that they have elevated it up and that somebody will call me which never happens. I’m feeling like they are just giving me a runaround. I’m very upset about this. I was excited about buying my first bed and was looking forward to the bed base just for it to not happen. I even spent over 2 hrs in the store picking out the mattress and bed base that I wanted. I’m so frustrated and disappointed with the store and lack of customer service support and care

Very good customer service

Great service and prices are low for top quality furniture

this company is terrible. I ordered bedroom furniture from them and the wrong dresser was ordered by the salesman. when I receive the delivery I contacted the salesman to let him know it was wrong. he said he would speak to his manager and get it corrected. that was two weeks ago. after numerous calls to the salesman, going to the store to speak with the manager and two calls with customer service i have gotten nowhere. the standard answer is "we are waiting for approval from our home office". I've noticed that they get nothing but bad reviews so it seems to me that they have no interest in their customers after the sale and have no intention of making this right.

Todde is incredibly attentive and engaging. Had a great experience would shop here again!

My sales representative, Corey, was fabulous! He was very attentive and guided me through the store so I was able to see different types to help me make my choice. When closing the sale he was very thorough and made sure to answer all questions. Ashley’s should recognize a representative of his caliber and I hope he has a long and successful career with your company! Great job!!

Tod was a very helpful enjoyed working with him

If you need great furniture at a great price, go here Cory was a great help Just got back from the store got a table and a TV stand for a great price.

Deanna was very helpful

Great experience! Timothy was awesome to work with!

Very helpful, and fast

Dawn is the worst sales woman.

I will never buy from Ashley Furniture again the sales person Dawn Umiker was dishonest and unprofessional. She organized a delivery of my furniture that ended up being double what she quoted and I had to help the driver unload. I ended trying to cancel half of my order, Ashley wouldn’t let me speak to a manager, I had to go in. The manager wouldn’t make eye contact with me and refused to get off his phone to give me service. I’m still waiting for my refund. It been a nightmare. I suggest you shop around before choosing this particular store.

Sales staff was helpful and knowledgeable!

It was very good the customer service was amazing and I love my lamps

We had a great experience today. Joanna was easy to work with, very knowledgeable and had great customer service.

Feb 7, we made our purchases. We are still waiting for them.

We bought a dresser, a Chester drawer, and a bed base. Dawn was awesome and very helpful.

Beautiful, clean location with reasonably priced furniture but the customer service approach quite literally ran us out of the store. After explaining to three different people that we were just looking and didn’t need assistance we were approached a second and third time in a five minute span by the same employee after we explicitly stated we would like to be left alone. Harassment isn’t an effective sales tactic.

I came into Ashley to find living room furniture. Josh, the associate who helped me, was extremely professional and knowledgeable. I found the pieces I needed and in the color I wanted. I'm looking forward to my new Ashley furniture.

We really appreciated Isaiah helping us today. Very kind and enjoyed visiting with him.

Timothy Woods the Sales person assisting us was very helpful in picking the right item for our needs. He was very cheerful and went out the way making sure we had a pleasant experience shopping at Cedar Park Ashley location.

Josh, Corey, and Tim are very nice! Excellent customer service! 😊

DONT EVER SHOP AT THIS LOCATION- I have been trying to get a refund for several days now and I can not talk to the manager to save my life- I am currently on hold waiting and it’s been over a HOUR! HORRIBLE customer service ! I was told in person guest were more important! This started Thursday it’s now Monday and still nothing! HORRIBLE, HORRIBLE, HORRIBLE!!! And still waiting!

Roy was very helpful and well informed.

I had the best experience shopping for my furniture. Jaci was so helpful and knowledgeable. She was able to answer all my questions. I’m so happy with the purchase of my new furniture.

Great experience! Highly recommend!

Nice experience, helpful sales employees.

I went to Ashley furniture store in Cedar Park just to get an idea of what Beds they had for there Sale. I had a little idea on what I like but no idea on what I wanted. Joann was the store specialist I was greeted by. I was very impressed with her knowledge of interior design. I gave her a few ideas on what I was thinking about she brought me right to a few options that fit perfectly. She was very informative and help me tremendously with picking out a bed. I was also thinking about a new sofa, again not sure of what I wanted. She listened to what my thoughts were and brought me right to the perfect sofa. The whole time I was there trying to make decisions the rest of the store staff and specialist were very attentive as well. I will definitely going back when I'm ready to add more furniture.

Great service :D

Dawn was amazing. She treated us wonderfully as this was our second visit to the store. She went over and beyond normal customer service. We believe in buying local whenever possible. We passed by several furniture stores on the 30 minute drive to Ashley, without stopping of course. One of the longest lasting furniture we ever purchased was a sectional couch in 2005, lasted 20 years with dogs cat,kids. Great experience at Cedar Park so far. Thanks.

Once again I am pleased with my furniture from Ashley Home Store. With arriving later in the evening Dawn never made me feel rushed to make a purchase. She was personable, professional and informative. Dawn took great care of me while shopping for the perfect bed set. I will be working with Dawn again in the future for all of my furniture needs. Thank you Dawn!

Todd was very friendly and professional from the moment I entered Ashley Furniture Store. He showed me many options of the type of furniture I was seeking and also the perfect mattress. I appreciate his time and professionalism during my visit. Thanks Todd.

I previewed everything online and measured the space but wanted to see the furniture in person before committing. Todd greeted me and showed me the quality of the pieces in a professional, no-pressure way. I am looking forward to delivery and set up next week of my new Raelyn set! Update: the bed rails would not stay fastened so I had to cancel the order and send it all back. The delivery & assembly guys tried and tried to make the hardware that fastens the rails to the headboard stay attached but it just wouldn’t work. One of the guys actually said this is always happening with these beds!

Jaci was the best! She was super helpful and knowledgeable!

Highly recommend this place. They were so friendly ,answered any question I had, and worked out an awesome deal with me on the sofa set I wanted!

I think the white coats are the most dumbest thing I’ve ever seen. Both salespeople were very good. I will be back.

Ashley at Ashley’s was fantastic! Gave us space when we wanted it and super helpful when we were ready to buy our new huge sectional! Would highly recommend!

Corey C did a great job helping us. He was pleasant and it was not a high pressure situation. Gave us a good price on our living room furniture.

Reasonable prices. Good selection.

It amazes me that a company can take your money deliver defective product and fail to make it right. I’ve been waiting 6 months for Ashley’s to replace a drawer that will not close on my dresser drawer. I literally have talked to at least 4 departments that told me they would call me back in 24-72 hours. I have never heard back from anyone. I recently discovered they are a franchise store. If I know what I know now I would have never bought from them. If you think I’m the only 1 that’s unhappy look at their BBB reports 1.08/5. Say anymore

Josh was great and helped us pick the perfect love seat and sofa for our home. He was professional and very friendly ! Thanks for your help!

I went in to buy a dresser and ended up buying the dresser and a whole new living room set. Go see Jaci, she is wonderful!

I have not yet had any problems with Ashley furniture. It’s the only place I’ve shopped for furniture since I moved to Texas. Great deal and lasting furniture.

Dawn in Cedar Park was a pleasure to work with! She took time to know what I was looking for and was very helpful.

Friendly,efficient and knowledgeable!

We found the selection of furniture better than other stores

Friendly, attentive, personable, made the finding and the process easy!

We found a beautiful dining table set in this store. Isaiah was extremely kind, helpful, and patient answering all our questions and guiding us through the process. We’ll definitely be back!

My family and I were in the market for a new mattress and bed frame. We were greeted by Tim and Dawn who were friendly and more than helpful. They were very knowledgeable and made our shopping easy. We are extremely happy and satisfied with the service we got.

Had a very easy time shopping here thanks to the help of Jaci. My partner and I were in the market for a couch and she made it very clear she was going to find the best one for us. She was very knowledgeable and taught us a lot about how to find the perfect piece of furniture. We ended up falling in love with one and had all of our questions answered on the spot about how to care for it, delivery process, warrantees, and any deals going on that week! We also ended up finding the perfect accent chair and throw pillows she recommended to us as well. Will definitely come back and recommend to friends and family!

Cory was very knowledgeable and helped us find exactly what we were looking for.

We were asked to leave the store by store manager himself, as we bought other furniture from a different Ashley store. How can you show bias to the customer based on the previous business that we did at a different store. Better to change your policy .

Was a very pleasant experience. Greeted at the door (important) and taken care of. Managers great also. Been buying furniture from Ashley for over 20 years.

Very Good Furniture!

Great customer service from Jaci. Easy to order what we wanted.

Roy was amazing. He took his time to explains all the details of all of our purchases. He was friendly, knowledgeable and courteous.

Roy was our sales person he was knowledgeable and personable. He made our shopping experience very helpful. We bought a dining set. Would recommend Roy at Ashely store in Cedar Park.

Sales associate who helped us buy our sofa was nice. While purchasing ,the sales associate who sells mattresses interrupted our transaction . She was very pushy, such a rude person . Made my experience terrible. So unprofessional. Mind your own business on my financial decisions. Not my fault you couldn’t make a commission that day .

Roy was fantastic to work with at Ashley’s!

Excellent experience with Dawn very helpful and we found what we’re looking for 👍🏽

Great environment, employees are friendly and the customer service is awesome.

Awesome Excellent service Very knowledgeable and closed the sale quickly

Roy was very helpful. He was patient and kind.

Worked with Joshua and Roy on purchasing a new sofa and loveseat and mattress! They were informative and super helpful on helping me find the best items for my home!

Sales and management handled everything perfectly

The service was great! Jaci helped us and explained all the features of the products thoroughly. We definitely recommend visiting them for your needs.

Friendly staff! Immaculate store! Wonderful selection! Joshua was an absolute pleasure and super friendly!

Ashley did a great job of walking us through the store and on her computer to find us options for the pieces we were looking for. We finally decided on a couple of pieces that they did have, and Ashley make the whole sales process seamless and quick. We are looking forward to our delivery of our new couch and loveseat!

Great Salesperson! Easy to purchase over the phone.

I purchased a nice leather recliner, great sale price and paid for white glove delivery; the delivery was electronically scheduled with regular updates on the driver’s status; it couldn’t have been easier. I highly recommend Ashley and their convenient delivery service.

I went into Ashley's mostly just to look around but Isaiah was able to help us find pieces that meet our needs and stayed within our budgets. We would highly recommend him.

Very very friendly personnel but systems are slow and there is too much paper involved and nobody wants a furniture purchase to take hours esp if you're ready to buy what you're looking for

I was sold a used rug by the store. They didn’t inform that the one I selected was only one piece that was already on the floor.

Ashley was so great. Very friendly and knew exactly what we were looking for. Made some good purchases because of her knowledge. Thank you Ashley

I bought a living room set for my girlfriend as well a bedroom set in October 2023. They delivered the living room set and took their time and made sure we were pleased which we were. When they delivered the bedroom set that threw it together and never completely assembled it. The right 2 drawers wouldn’t close. We contacted the store and were able to speak to a representative after 35 minutes on hold. We were transferred to 3 different departments. We have scheduled 3 times for them to return. They never showed except for the last time, but unfortunately we left after they were 2 hours late and never called. We had reservations in San Antonio, so couldn’t stick around not knowing if like the first 2 times and never showed, not even a phone call. We did get a phone call from them after they didn’t show and we left. They said because we were a no show, mind you we left 2 hours after our set appointment, they would need to reschedule 3 weeks out. This will mean we will go 12 weeks without drawers that close. I used the Cedar Park store.and would never recommend them for any purchases. The manager was about as much help as the quick talking sales woman both useless. Go to any other furniture except them you will be disappointed if you go to Ashley’s in Cedar Park. IT HAS NOW BEEN 6 MONTHS AND NO RESPONSE! 3-12-2024. They arrived with the wrong dresser. They offered to give us $250.00 and we keep the old one. Just what we want take $250.00 and live with the 2 bottom right side drawers not opening for 6-7 years. Really. It’s now been 6 months.

Awesome experience. Super friendly and helpful. Ashley was amazing. Such a wonderful sales lady. Thank you.

Greeted well! Roy our salesman was excellent! He listened to what I liked and didn’t like and our budget and he delivered!

The reps were very kind and made sure we left happy with the purchase we made. They also were not overly pushy about getting a sale

Dawn was fabulous and as helpful as anyone could be for me! Give her a raise !!

Great experience and found everything we needed.

Service was nice. Furniture was delivered within about four weeks. Furniture quality is good. The one thing I did not like was once you sign up for Email it is virtually impossible to get them to take you off their email distribution list. Received email every single day despite repeatedly unsubscribing to their list.

I qlready knew what i wanted when i went to Ashley store. When i licated the couch, it was exactly like what i saw online & it was as comfortable as I imagined. Josh was working yhat evening and was lucky winner who got to deal with me. (LOL) Josh was extremely nice & very efficient. Didn't take long to purchase the couch & schedule the delivery. The day of the delivery, I was given a nice surprise as they were able to deliver it much sooner than they first estimated. Look forward to find the "I know it when I see it" piece with Ashley.

The salesman was very nice and helped me with the financing, but waiting for everything to be finished took longer than I had anticipated and in that time I changed my mind. My salesman we NOT happy I changed my mind however that is my prerogative. Overall, I would definitely go back and make a purchase when ready.

Deanna knew the location and status of products in the store and was very helpful. I found exactly what I wanted and she was able to offer a fair price. Excellent service Very personable young lady! 😀

Very knowledgeable and helpful staff. Thank you!

Ordering process was easy. However was told in stock, 7-10 day delivery. Took over 4 weeks. Had to constantly ask for updates

Very excellent experience! Jaci was the best- so helpful, can’t wait to get my new furniture!!

Great experience. Timothy is a great manager and helped all the way from start to finish. I will definitely come purchase future mattresses or sofa/love seat or furniture at cedar park Ashley. Thanks Tim. You are awesome

Deliverers were excellent. I was upset at first because my desk was supposed to be assembled but it came in a box. After they called the store, the salesperson instructed the delivery guys to it together for me…and they were excellent and professional in how they handled everything! Kudos to them for great customer service!

Great selection, helpful staff. No pressure. Love Ashley's!

Beware they will try to sell you the damaged products. We had to return bedroom set 3-4 times and every time came damaged. So frustrating. They don't even deserve a single star. Extremely disappointed with the service.

Bad service. Incompete sales personnel as well as manager. Placed charge on wrong account, after over 3 weeks still has not been. Corrected. No customer service at all levles corporate management on down.

Ordered a bedroom set from Cedar Park Ashley. Initial delivery took three weeks, and half the items were damaged. First driver argued but eventually took everything back. Second attempt a week later, a different driver showed the bed was damaged; three out of four items are damaged. Uncertain when I'll receive an undamaged set. Overall, a frustrating experience.

If google has less than one star I m giving them. Lots of problems first send wrong product.no communication.waited 1 and half months and cancel my order. Never shop ever there in my life

Worst customer service, I wouldn't expect much help from Timothy Woods. I would purchase elsewhere.

Great experience very professional and knowledgeable.

Absolutely the best salesperson I’ve ever met! Definitely ask for Isaiah @ the Cedar Park location. If I wasn’t already very pleased with my purchasing experience, the delivery folks managed to take it up another notch. The delivery was to my Dad’s new care facility & was going to be delivered directly there. When I gave the facility a heads up just 3 days before delivery, I was reminded that they can’t take deliveries on weekends despite being open. YIKES! We called the delivery company immediately. With only 2.5 days notice they were still able to adjust our delivery date out a couple days so that the delivery could be accepted. All of it was handled in a very accommodating & professional manner. Thank you, Isaiah & Ashley CP & your delivery providers, for making this experience as pain & hassle-free as possible. You never know what someone is going through at any time. If you are always striving for excellence of this caliber, you are well prepared to be able to minimize the stress of buying & receiving furniture, even in the midst of a client’s personal upheaval. Tl:dr - Ashley CP handled a furniture purchase, & even the delivery, with such professionalism & communication that I felt NO additional stress in the middle of the most difficult time of my life. (Ask for Isaiah)

Joshua & Dawn were excellent! Joshua gave me enough space to find what I liked before “selling” anything to me. He did a great job showing me the value in the Black Friday sale & the great financing offers. Dawn spent extra time ensuring I found the perfect mattress for my body time & preferences. They made a great team & I am so super excited to see my new bedroom furniture next week!!!

We were in the market for a dining table set. Ashley had some good options. Dawn helped us choose the one that was perfect for us. She was able to work with us on the pricing and gave us a good deal. Overall a very good experience

The sales person was very helpful, honest and polite, he presented excellent customer service. At the register another staff member made some mistake that I had to have him to make corrections, but overall it was a very good experience and I am very satisfied with my purchase.

Todd our salesman was fun but also attentive. We were shopping for a couch for our daughter’s first apartment. He made her the center of attention and made sure she was happy with her choice. When the couch she wanted was out of stock he did all he could to find her another she loved just as much. We will definitely be back. If you’re in the market for furniture go see our friend Todd. Update:I’ll never buy another thing from Ashley furniture again. After calling for service under our protection plan for furniture from a previous purchase I have found I’ve been taken advantage of. They sell you on a plan that you can call to repair damages or if you’ve not needed that protection plan at all they’ll honor a cleaning. That is entirely wrong. I urge everyone to not buy into the protection plan as it is of no value. What you pay for the plan you can easily pay for cleaning yourself for less or possibly a repair depending on the situation. I had to call the former protection plan company for my sofas and found out they will come and clean the one small spot and not the even the entire cushion. After finding this out after our recent purchase of a new sofa for my daughter I called the new protection plan company they now use. I found out they you call in for a stain they will send you a kit to clean yourself. Then if that doesn’t work they’ll send a technician out. For $200+ I’d rather not. Not worth the money. I called the store twice to have the protection planned canceled. The first time the manager was busy and I was told he would call me back. I waited a couple days and never received a call. I attempted a second time and was told he was not available but it would be taken care of. It’s been a couple weeks and now the sofa was delivered last Friday. I’ve now found out that it was never removed off my invoice. And I found this out after having to call for replacement because the sofa was delivered with a stain on it. I was told today that the store would be contacted on my issue but I also let them know I would be visiting the store in person since I can’t take them at there word. Stayed tuned for the next update on how this will be handled.

I was disappointed that the delivery guys did not speak English and I could not communicate properly with them.

Delivery and products are great!!

Unbelievably terrible and dishonest company. Furniture arrived damaged and has yet to be replaced/fixed. Going on 4 months. Financing was dishonest about rates in store vs online and it took months to even get an answer on why.

Very professional good work

Megan was so very nice & helpful. She made it an enjoyable buying experience.

Professional and pleasant.

Isaiah was amazing!

This place is awesome!! The best customer service and treated us like family! We highly recommend them! Thanks Josh and T!!

Good service & helpful sale consultant hopefully our choice of dining room table will look good in our kitchen

Sofa and delivery…great! Sales and management, not great!

We had a great experience! Good selection and decent pricing. Timothy was very knowledgeable and helpful in picking the furniture we were looking for.

Great customer service

Todd was personable, friendly, helpful and knowledgeable

I had the most wonderful young man who helped me with my purchase of loveseat and recliner. He would get the 5 stars easily. But, when I told the mattress salesman I wasn’t going to purchase today, he sent another pushy guy. I really didn’t like that.

No customer service at this store. Bought furniture, delivered. Found that they financed incorrectly. I went to store when opened at 7AM and Store Manager, British Woman, who would not give name or card. Stated they were too busy today, for me to return, should come back next week. Stated we only do sales, told me to contact Customer Service. I contacted Customer Service which did not open until an hour later, when I did call at 8AM, I reached an Omar and he said they did not do this. So, not sure what he knows, or even if this was Customer Service. What a 3-ring service. Can't say I will purchase anything from them ever again and will search for the right number to reach people who know what they are doing so I can return and purchase somewhere else.

Thank you so much Ashley great customer service great prices got everything I needed.Roy that helped me was Great!😊

Cancelled my order without my permission and are sketchy about refunds in situations like this

Delivery was smooth and fast . It was good experience . Will consider buying more items in the future with Ashley.

I split my score: 5 stars for Joshua my salesman, he was kind and authentic. I can tell Joshua really enjoys helping people. 1 star for Ashley corporate. While shopping, I got the feeling that management must have created a somewhat toxic workplace environment. It’s no fault of the employees, but corporate clearly must focus so heavily on competition, that the customer takes the fall and is ultimately denied a quality customer experience.

Efficient and knowledgeable

We were greeted by Todde and he went above and beyond to make our experience great. We’d definitely work with him again!

Ranae went above and beyond. Very pleased.

All our questions were answered. Dawn was very friendly and professional. Good prices and deals. We definitely recommend Ashley Furniture Store🫶🏻

Excellent Service from purchase to delivery !!

Our sales person was very helpful and professional. I was very pleased with the way that she delivered on our furniture needs. Ask for Dawn.

The sales person was very helpful

This is the most awful experience I had in my furniture purchase history. If there is negative star, I wouldn't hesitate to give to this store. Everything was wrong in the whole process. I bought only one full size bed and mattress from this store. Was told expect a delivery within two weeks. I waited two whole months' to get it. Since they told me I have to buy the "Pro Installation" to get the warranty which I did. however the pro installation turned into a nightmare. the deliver day, two guys came to the house to install the bed who almost bend the bedframe. finally got to the finishing point trying to put the slats on and find out there are missing screws. then they told me because of this I have to schedule another service to finish the install. they will let the store know the missing parts. stay with me, we are not finish yet. they ordered the screw. however since I wasn't trust them at this point, so I went to the store by my own and checked the sample they have in the store and found out they missed out the center reel bar to hold the slats instead of the screws those installer told me. Then the store guy helped me order the center reel bar in the store which I pointed out to him from the sample bed. Haha guess what, the delivery came two days after which is the wrong part again, not the screws, not the reel bar. but the slats. Well at this point, I really want to return the whole thing. but you can tell it's not worth it with the hassle. so I decided to ask them again to deliver the right missing item the third time. which they did. At this moment right now, I am still wait the technician to come fix the rest of installation they left. it's almost more than 3 months to get one full size bed. still not finished yet. I swear I will stay as further as possible from this store, it will be on top of my black list for ever. Hope my real experience learned can save the rest of people some time. and make it little easier than this.

Sales person and manager were great to work with. The assistant manager, Jennifer, almost lost you the sale. You need to keep her away from customers. Not only does she have a bad attitude, she was not professionally dressed.

We bought Ashley recliner sofa set and on the day of delivery we observed some damage. On the day of the delivery we informed that there is a damage. Instead of replacing the furniture they sent replacement parts which are damaged and not matched. Saw enterprises technician he came after 2.5 months (multiple reschedules happened saying technician is not available) . Finally saw enterprises technician came and he mentioned that parts which are sent by Ashley are damaged and he mentioned he is going to recommend replacing the furniture . Again Ashley didn’t listen and they sent one more replacement parts. For the saw enterprises we have to wait for 2 more months and with multiple reschedules. If we go to store about this issue , they are not caring to know about our issue and they are saying call to that number , we are out of people here . They care about only sales. This is keep on going on from past 5 months. This is worst service I have ever seen . We will never buy Ashley products again. I will recommend all of my friends to not to buy in Ashley.

Our experience was amazing!

We recently bought over $5000 worth of furniture from Ashley in Cedar Park. It was a good experience through the purchase, but customer service after the sale has been non-existent. I had an issue with the delivery schedule and no one with their "Customer Response Team" could help. I went into the store and the manager Tamlyn took my number and said she would all the warehouse and get back with me...crickets...no call!!! My furniture took 3 weeks to arrive. The second issue was regarding the extra warranty they sell when you buy furniture. I bought a modular sofa and wanted the pieces that are electric/motorized covered. I was told there were two power recliners so i got those covered. Turns out three of the pieces were power. When i went in to purchase the warranty on the 3rd piece as well as one additional (non power) section to my couch...there was no question about whether that could be done. They sales person rang it up and took my money and told me the warranty would be applied to the 3rd power piece. However later i found out the warranty cannot be added to an item once it has been delivered. So it was added to the other piece of the couch that i did not want covered. I called the "Customer Response Team" and they were once again no help. So I went back into the store and was told they could not change the warranty to cover the item i wanted covered and they could also not refund the cost of the warranty. Even though one of the sales people in the store did all this and screwed it up. Some other store manager named Felipe took my number and said he would call. Haha...once again, no call, no help. They sales people in the store aren't empowered to do anything but take your money. They don't care about anything once they make the sale. Sorry Ashley, you won't be getting my business anymore. There are too many other furniture stores around that take care of their customers.

We recently bought over $5000 worth of furniture from Ashley in Cedar Park. It was a good experience through the purchase, but customer service after the sale has been non-existent. I had an issue with the delivery schedule and no one with their "Customer Response Team" could help. I went into the store and the manager Tamlyn took my number and said she would all the warehouse and get back with me...crickets...no call!!! My furniture took 3 weeks to arrive. The second issue was regarding the extra warranty they sell when you buy furniture. I bought a modular sofa and wanted the pieces that are electric/motorized covered. I was told there were two power recliners so i got those covered. Turns out three of the pieces were power. When i went in to purchase the warranty on the 3rd piece as well as one additional (non power) section to my couch...there was no question about whether that could be done. They sales person rang it up and took my money and told me the warranty would be applied to the 3rd power piece. However later i found out the warranty cannot be added to an item once it has been delivered. So it was added to the other piece of the couch that i did not want covered. I called the "Customer Response Team" and they were once again no help. So I went back into the store and was told they could not change the warranty to cover the item i wanted covered and they could also not refund the cost of the warranty. Even though one of the sales people in the store did all this and screwed it up. Some other store manager named Felipe took my number and said he would call. Haha...once again, no call, no help. They sales people in the store aren't empowered to do anything but take your money. They don't care about anything once they make the sale. Sorry Ashley, you won't be getting my business anymore. There are too many other furniture stores around that take care of their customers.

Had a great time looking for the perfect table. The salesman was great.

Great Service and furniture!

I came in to think about purchasing a sofa not really intending to that make a decision that day but Se was incredibly helpful and answered all my questions and because of his patience & kindness and fantastic service, I bought a sofa I’m so excited about! Thank you Se!

Friendly and helpful sales staff.

I was satified with my visit to Ashley furniture store. I like Ashley, because of low monthly payment, payments to fit anyone budget.

Friendly, helpful, easy to purchase. Excited to see my chairs soon!

Great customer service!

Deanna was wonderful. Associates very pleasant also. Certainly will check out this store first if and when in need of more furniture items. Sheila

Shopping at Ashley in Cedar Park was wonderful. I was looking for a new sofa, love seat, coffee table and side table. Found exactly what I wanted with the help of Dawn the Ashley associate who helped me. No stress, no pressure. Dawn understood what I was looking for is very knowledgeable about Ashley's offerings. I will be returning for additional furniture.

Renae and Tim were just absolutely amazing. We’ve been to about 7 furniture stores and got 100 different options. This is the best store in town. Got us financing (I needed to build my credit we had cash) and we got a an amazing couch and chair, my girlfriend is very happy Where are we at?

Great service, great people! Personal opinion is great, I’d definitely come back to shop for furniture there, great prices!

I went in there and specified that I was on a budget and looking. Felipe if I remember his name came off very confident laid back and cool. Even vaped while sitting on the merchandise we were thinking about purchasing. But there was a mistake after mistake with this man. He kept taking my license and debit card and holding onto it for a while. His Manager Timothy accompanied him but clearly felt like his job was to criticize the fun of him, rather than knowing that he was making mistakes and trying to fix them he did not. There was a lack of communication to what I was going to pay per month lease agreement that was signed by him and not me money that was taken out of my account because I didn’t sign an agreement that said there was a payment coming out. There was so many problems I had to cancel everything I did get my refund but the experience makes me never wanna go back to that. Ashley store.

We went to Ashley looking for furniture. We looked around and found 2 chest of drawers we were interested in. All the salesmen were on their phones not paying attention so we went to another furniture store. We couldn’t find what we wanted at that store so we went back to Ashley. Walked right past a saleswoman who was leaning against some furniture on her phone. She never even looked up. Another salesman was sitting a recliner on his phone. I walked up to the customer service desk and there were 5 salesmen chatting. I asked if someone would mind helping me purchase 2 chests of drawers. The salesman who helped us was nice enough. The checkout process was very lengthy as the tablet wouldn’t connect to the pin pad. He had to enter our order twice. All of the furniture is engineered “wood” and looks and feels very cheap. We will not be back.

Helpful, informative and kind

Had a wonderful experience shopping at the cedar park Ashley store. Renae was our sales associate her and her team were all amazing. They walked me through the entire showroom until I found exactly what i was looking for. If I need any other furniture needs I will be coming back here.

when you shop at Ashley they are so helpful and accommodating but after you purchase that all changes. The Cedar Park Texas store manager Named "T " is the most snide and rude human I have ever dealt wit. Ashley must set the bar for managers very low. My advise is don't shop at Ashley.

Very helpful, informed, friendly and engaging staff. Great experience and would do business with again.

The salesman Isaiah Peña was so patient with me ,poor thing I had him all over the store to find exactly what I wanted.n he was an awesome salesman out to please his customer .

Very poor and bad after customer service. My sales was Dawn.

No pressure. Allowed us to look around at our own pace. Matched online price since the item was not in stock. In and out in less than 30 minutes. Joshua was very helpful.

Very helpful, friendly. Would definitely recommend

Dawn was excellent and very knowledgeable. Great selection of all types of furniture. Will be back again.

The delivery guys were quick & efficient. Sofa looks great. The plug for the light needs to be a little longer. Overall, very satisfied. 👍🏽

Terrible management will never buy again spent 3000 and was treated poorly by a so called manager

Ashley has always been our one stop furniture shop as long as we lived in Illinois. After moving to Austin, had horrible experience with a Ashley store here and had taken 3 months for the guest relations to come up with solution. I decided to walk-in to Cedar Park stores this time and Mr.Timothy, the Store Manager gave me the best of solutions. He could have easily told he isn't responsible for my problem as my issue was with product purchased in another Ashley store in Austin but he handled it so well and patiently found solution for which I have been following up with customer service for months. I will definitely return to this location for all my future purchases. Thank you very much Mr. Timothy and Joshua!

Our sales woman Dawn was very knowledgeable and helpful!

If i could give zero stars, I would. It’s my mistake to keep buying from this awful overpriced company.

My experience at this location was smooth sailing, many thanks to Deanna & the Gentleman that was assisting her during my check out process. Both were extremely professional & helpful, I left fully satisfied with my purchase, thank you both!

Great customer service!!!

We were greeted by an Ashley staff member when we entered the store. We didn't know exactly what we wanted and knew we would be there for a while to take everything in. Our salesman, SE was courteous and not pushy at all. He introduced himself and left us, but was available to answer questions we had. An hour into our visit (and still undecided), the manager (T) said hello as she was adjusting the bedding on a bed near where my husband and I were sitting. We asked about the furniture overall at Ashley. We were met with a lot of information that was important to me, and answers to questions I hadn't thought of. We were sold! The staff (all of the staff we encountered) were all helpful, knowledgeable, friendly and none of them were pushy. We had plenty of time and space to figure out what we wanted. I recommend this store. We decided on our own, but with information that made the decision easy.

Very helpful, great pricing..

My experience at this store was just what I had hoped for. My sales lady helped me find the perfect fit in a comfortable arm chair. Thanks Ashley’s

My experience was soo good about the sales person. She tooks the time for explaining all of the merchandise I wanted

Pretty great service! Will help match lowest price from either online or in-store! Great thanks to Timothy!

Timothy, who I believe is the manager at the Cedar Park location, did an outstanding job. He lifted me 250% of my anticipated budget, increased my monthly anticipated monthly payment by almost 400%, and reduced my interest free term from 5 years to 3. That being said, I ended up getting exactly what I wanted and should get, and couldn’t be happier! He was very pleasant, professional and entertaining. I would highly recommend you keep him and reward him for a job well done.

Great service, great atmosphere. Joshua was an amazing rep. This definitely won't be the last time we go to Ashley's Furniture and we will definitely be asking for Joshua.

T the manager would not honor what the initial sales rep quoted me. This was not the first or second time purchasing furniture through Ashley. This location lost a loyal business customer.

Roy was great. We really appreciated his help.

The management group at Ashley Furniture Cedar Park is the most unprofessional organization you will ever experience. Rude, incompetent, and no clue about customer satisfaction. CAUTION!!!

Over priced.

Gabe helped me find what I needed and I am very happy with my purchase.

Friendly staff. We went in Saturday, looked around, no pressure. No problem we were looking at other places too. We went back Sunday and got a nice deal on things we liked; and other places just didn't have things that wowed us.

Wonderful experience. Found our dream mattress elsewhere and it was an Ashley Sleep mattress and they price matched for us. We're officially an Ashley family! We also ordered a couch and they price matched for the online Ashley app price during their Labor Day sales. Thank you so much to Jonathon and Dawn! Highly recommend giving them your business!

Roy was spectacular! I will go back to Ashley’s and look for Roy to assist us in all our furniture needs.

Very helpful and friendly. Willing to negotiate slightly on price.

Isiah was very helpful and friendly. We found the item we were looking for (a printer table). Only concern was the amount of paperwork to be signed for a relatively small and inexpensive item.

Joshua gave us a warm greeting at the door and didn’t push a hard and fast sale. He informed us with knowledge and honesty (something hard to come by these days) on the 2 sets of furniture we were considering so that we could make an educated decision. In the end we choose the Olsberg collection which we are very happy with. Firm seating so you don’t sink in and have a hard time getting back up. The backs are firm, not hard, so you can actually feel the support in your lower back. I consider us average size people and when we sit down our feet are comfortably on the floor. Joshua made our shopping experience relaxing and very enjoyable. I highly recommend dealing with him and we will definitely be back to work with him in the future. Thank you Josh for helping us with our purchase!

The staff were friendly and helpful. I appreciated their greeting and offer to help but then left us to look around.

Great customer service. Quick easy process.

Josh is AMAZING! He was so patient, sweet and funny and helped me pick out the perfect new bed and matress! I’ll definitely be going back to see him.

Friendly, no pressure service. Great help and prices that meets my needs. Best selection in town.

Very poor customer service. Delivered two times defective furniture and Customer service or local sales team never checked on the status or followed up till I reached out to them. They asked for photos of broken items which was already found by delivery team. overall poor experience and bad furniture quality.

Dawn is very knowledgeable about all the products, which gave me lots if help on choosing products. She is also very patient. I think the overall experience is very good.

Welcomed when we entered. Able to look around without sales person hovering over us. Sales person very nice and polite answered our questions. No pressure to buy. Great experience.

Joshua was incredible to work with, he went above and beyond for myself and my mother Beverly. I highly recommend visiting him if you are looking to furnish any of your rooms!! Lisa G-

Very helpful and respectful!

Overall very good staff was helpful but like everything else these days way over priced I just hope what I purchased a (dual recliner loveseat and a king size thermal Pedi adjustable bed) will give me many years of trouble free enjoyment. You would think spending over $6,000.00 on a bed and over $2,500.00 on a love seat you would at least get a pillow or a set of sheets or throw in that white glove delivery. I can’t say much about the quality of the furniture yet it has not been delivered yet. FYI I am over 60 years old and this is the first I have purchased new furniture.

Waiting for the order to be correctly delivered for 3 months now. May 23 - Aug 23 Bed was delivered with incorrect parts, so they were unable to assemble it & a damaged night stand. New parts were delivered in Aug & technician came in, again incorrect parts, so nothing can be done. Today they informed the correct parts will come in September(4 months by then), still they don't say an exact date & refuse to communicate any of these on email. Many hours wasted on call with hours on hold without proper answers. Looking at other reviews now, it seems many people have faced the exact unpleasant experience.

The salesman was very helpful was also new at his job and we asked a question that he could not answer he asked other store personnel.

Timothy was our salesman, it took less time to do the paperwork than to pick out our furniture. He was very polite and knowledgeable about his inventory. I would highly recommend Ashley's

Thank you for your kind explanation and guidance

Sales person was very knowledgeable and very helpful. Pleasant attitude. His manager was very pleasant and helpful as well. I thoroughly enjoyed conversations from both of them.

I love it! Customer service is excellent! I highly recommend buying here.

Nice experience and nice atmosphere. Our associate was Tim and he was most helpful, friendly and informative. Always appreciate great service and made to feel at home. Thanks for attention to detail and setting up our delivery.

The sales associate ordered my sons bed and made sure the delivery instructions were very clear. My house can be very hard to maneuver around sometimes. Customer service was very prompt about letting me know of the delivery delay only by a few days. Not their fault and the service is wonderful.

Super knowledgeable, friendly, but what i appreciated most was how our sales rep, Joshua Harrell, worked to find us the best fit for our situation. I would highly recommend!

Stephanie, was very helpful. She was quick and efficient. I even received some follow up texts. Definitely an enjoyable experience.

Very helpful staff. Good selection .

Tim was great!

Nice furniture collection in this store and really liked the Sales agent Se Park's approach. Se heard our questions and addressed those professionally. Overall a good experience in purchasing furniture here.

We found what we were looking for. Corey was spot on in the way he interacted with us, being present at moments when we needed and leaving us alone when we needed that as well. He was knowledgeable and helpful. This made the decision to move forward with the purchase an easier one to make. Thanks.

Dawn provided excellent customer service. Spent a lot of time with us to help with our furniture needs.

Don was a great help when it came to finding a couch.

Not happy with the service. Got a part of the order and missing the remaining parts. They rescheduled the delivery 3 times already. They said it can take 2-16 weeks. I want to do a refund and was told it cannot be refunded as I received part of the order. Not happy with the service at all. I don't write negative reviews but this is indeed is not a pleasant experience.

I ordered a bedroom set in final sales (purchase as it is) from last available stock in store. I received entire set within a week except a side stand that came after 3 months. Not sure why it took them so long to deliver the item that is available in stock.

Excellent customer service Joshua and Roy are awesome at what they do. Thank you Ashley’s. and also thank you Joshua and Roy for the incredible experience.

Very helpful, answered all my questions, very pleasant staff

Very informative, shared other options.

Joshua was awesome! He helped me find the perfect bedroom lamps!

Super bright, clean showroom with friendly knowledgeable staff. Timothy was super.

Had a surprisingly great experience. Usually furniture store staff are aggressive. Had a fantastic sales person who was not pushy, but who offered help as I needed it. I was in and out quickly without waiting several weeks for delivery.

This store and Ashley in general deserves zero star. I was told my order would be delivered in 2 weeks. It’s been 4 four weeks and no news in my order. All information given by the reps (chase and Dawn)are not true. They would do anything to sell and hesitant to process a refund. They just keep tossing you between the store and customer service. I met a rep here with a blond patch on his hair who is very proud and doesn’t understand customer service. So much ego and he thinks he is doing me a favor.

Negative star deserved, I purchased around 7000$ worth tempepedic base and mattress for my pregnant wife agreeing to 72 months financing. No complaints about furniture so far. Sales person and manager very unprofessional, cheated me saying they only said 24 months financing and they are blaming on the software issue what they had. It's as same as online cheating where they steal your money. If you are visiting this store you might be in trouble, they talk nicely, followup multiple times and finally make you pay for what you haven't agreed. Regrets 100% guranteed

Se park was awesome

Negative star deserved, I purchased around 7000$ worth tempepedic base and mattress for my pregnant wife agreeing to 72 months financing. No complaints about furniture so far. Sales person and manager very unprofessional, cheated me saying they only said 24 months financing and they are blaming on the software issue what they had. It's as same as online cheating where they steal your money. If you are visiting this store you might be in trouble, they talk nicely, followup multiple times and finally make you pay for what you haven't agreed. Regrets 100% guranteed

I have spent up to two hours on the phone trying to do an online order as I was told by an online chat agent a store person could help with online orders. I have talked to 5 different individuals who cannot completey order, have tried two links to pay fory order..they did not work. It is an unbelievable experience of no one being qualified to finalize this $580.00 purchase. UNBELIEVABLE BAD KNOWLEDGE AND INCOMPLETE SRRVICE!!!

I wish I can give them 0 stars. Nobody has a clue when our order will be delivered and they keep pushing the delivery date out. You can’t reach anyone at the store. It’s the worst customer service ever. Will never shop at a Ashley ever again.

I wish I can give them 0 stars. Nobody has a clue when our order will be delivered and they keep pushing the delivery date out. You can't reach anyone at the store. It's the worst customer service ever. Will never shop at a Ashley ever again.

Good service

Update Delivery today and it was not what we asked for during purchase. They claimed the sale was correct but it was not what we thought we were buying. They would only make good for more money. Seems like bait and switch tactics. Buyer beware.

Purchased over $7000 worth of Furniture in February for delivery in April at our new home in Illinois. Sale went fine but two items were not delivered. Store will not talk to us. Sales person is always with a customer and the Store Manager is always at lunch when we call. We have filed a dispute with the credit card company and documented with the Texas Attorney General. After the sale service does not exist. Find a different store!

Can’t wait to get a better nights sleep with my new bed and the whole room is gonna look great.

Good experience, found what I was looking for. In and out quickly which is important to me.

If I could give it zero stars I would. Purchased a stand up desk with installation included. Installer arrived and didn't install it correctly then left before I could plug it in and try it out. I now have a non-functioning stand up desk which I can't return due to Ashley's no-return policy.

Jonathon was great! He explained everything to me in detail and was extremely patient. Thanks again!

The shopping experience was great but the pending delivery of our items has been a nightmare.

If I could give this place negative stars I would and not even one star!! Not an option. I placed an order that was defected since April. Now half way through July I am still dealing with the company that handles their warranty claims. Hours on the phone with them and have to wait a week or longer for someone to respond!! Return or exchange is not an option which is dumb!! I have bought from Rooms to Go for years and should have stuck with them instead!! They actually take GREAT care of you and are quick about repairs or even better sending you a replacement or reselection!! I will definitely stick to Rooms to Go from now on!! This was my first and last purchase from Ashley Furniture!!!!!!

Pleasant experience. Very helpful and knowledgeable. Good store.

We're told by the people who helped us finance the mattress that we would be getting a credit after our account. Then told by the store Manger that nope they can't do anything tale it up with cooperate. Train your staff better.

Store ordered wrong furniture and conveniently redirected us to "post sales" department to request a replacement. Been waiting for 10 days for the post sales to do their job. Wasted several hours of calls and store visit for getting the wrong order replaced. I didn't check the reviews of Ashleys online before making the purchase. If you are checking, beware! They'll show you something else and charge you before delivering something else and probably harass you for a few weeks before you give up and accept the wrong delivery for the wrong price. Fraudulent furniture store.

Went in with questions and came out with some great merchandise.

Crystal did a great job with helping and making sure I was happy with my purchase

The orders need to be canceled. My husband didn’t get the online prices in the store.

I was well received by Dawn and got my business done quickly

Friendly staff and great selection!

Buyers beware!!! Extremely disappointing experience. Went in looking for living room furniture. Found a leather sectional we liked. Offered to pay cash and it was requested we do financing so we did. 2 weeks pass, I have received the card and logged in to set the account up authorized charge for 4k+ of our order. Haven't heard a word from Ashley about delivery so I walk into Ashley on Whitestone, I'm told "somehow the system canceled your order and this can happen." I ask can I purchase the floor model. The manager's response, "No, I can't sell you the floor model plus it's being discontinued." When asked to speak to a supervisor, I was told "I don't have one." Interesting. I will never do business with Ashley...ever.

I was impressed with the salesmanship because there was no high pressure whatsoever. My sales guy answered my questions. Did the paperwork quickly and efficiently. Delivery will be sooner rather than later. The store itself is well laid out, neaten clean and bright.

Very knowledgeable and patient staff. The furniture seems to be high quality!

Very welcoming personnel. Nice showroom. Sales personnel provided good info to help me make a decision on buying a mattress. Yes I would recommend the Ashley store in Cedar Park, TX.

First order was great. The second took over 3 months to get and we had ordered 1 large ottoman and we ended up with 2 small ones

It has been the worst experience so far. At the time of sales they were super helpful and i expected the same post sales. But the story has been polar opposite. I bought furniture for our new home , the furniture came with a lot of chipped edges and i was tild not to accept if that happens(by the sales staff). The delivery guys didnt accept that and said we will deliver and take pics and i will have to call ashley for servuce ticket after 2 hours. Had to chase 2 days to get a service ticket in. And it has been 1 month since then no contacts. I haven been chasing daily and for the first 20 days(no joking) they said their systems are down and since then no response in chat or email. Some delivery(fedex /ups) came and delivered some replacement parts(i had to figurw that out myself as ashley did not tell me it woukd be coming through) 20 days back and its been lying in my garage since. I have tried all methods to get in touch with them but to no avail. It has been the most unprofessional experience yet.NEVER AGAIN! Additional updates: Had to follow up for 3 weeks to get through and when i finally got through , we outsource the repair (for furniture that was delivered chipped) and its my fault that i accwpted it coz as per contract once i accept it , it cant /wont be replaced or returned. They asked to work directly with the outsourced repair team to get a schedule. That took another 2 weeks and when they finally came they realised ashley had sent the wrong parts because they never bothered to come chck what was wrong or look at the pics. So basically after 1.5 months of buying the furniture (new and paying full price) i am left with chipped funiture with non one to follow up with. This company is a scam BEWARE

We went in the store intending to look around for ideas for our home. We met Larry, asked a few questions and his expertise about mattresses and how they related to our health led us to purchase a new one. His professionalism and his knowledge were so helpful to our decisions to buy.

Worst service and experience ever. I ordered accent cabinet and coffee table from Cedar park Ashley store but coffee table was damaged, so we declined delivered for it. We accepted Accent cabinet but later found out that the shelves were wobbly and didn’t properly fit. They have 72 hours policy to report this, I reported in 2 hours and they agreed for an exchange. The exchange took forever like a month to be delivered. While we were waiting for accent cabinet, The coffee table arrived but the delivery was so late around 10:30 PM (this isn’t good delivery time and unacceptable), we weren’t able to accept this. I went to store to talk to Manager Timothy who sold us the furniture and was friendly at first and said he would compensate for some amount due to such inconvenience. The accent cabinet finally was scheduled to be delivered and it had same problem as first one. The delivery guys tried to fix it for 45 mins and gave up, so I decided to decline delivery as it has same issue. The coffee table this time also had some paint issue and delivery guy put a marker on paint. I decided to talk to Timothy again that it’s been 1 and half month and I am not getting quality furniture I expect so I would like to not get this delivered anymore. He wasn’t happy about it and lied to us that there won’t be any compensation applied(he changed his mind). He said it wasn’t approved even thought he’s manager there. TBH I cared much about cabinet furniture getting picked up. He didn’t service us properly as he knew we weren’t going to get furniture anymore. At lease we felt that way and got very defensive about policy. As per policy I can exchange for anything else in store, so we got some minimal thing and waiting for wobbly shelves cabinet to be picked up to get refund. My issue is I have called customer service 7-8 times (30 mins avg time per call) and some associates say we can’t verify you have made exchange while some false promise the date that it will get picked up, some say they created ticket for store manager to be approved and truck being sent, some just put phone on hold and eventually hang up. I am tired of following up to customer service and store as both blame each other and no one takes ownership to resolve this issue. I never got quality furniture and I will still have to pay hefty shipping fee for nothing. I wonder how this is number 1 furniture store in the US??? I highly suggest to avoid this store because once you get stuck in loop like me there’s seem like no way out. It’s been almost 2 months and I am still waiting for cabinets to be picked up from my home. This is worst customer service I have ever experienced in life.

Came in looking for a couch and found one we liked. One associate told us that the couch wouldn’t be available for months, so we start to walk away, then another salesperson shows up and says “no that guy doesn’t know what he’s talking about, you’d get it in 7-10 days”. He was adamant. So after the generic sales person “oh I have to ask my manager, he never does this” bull, we agreed to a mildly discounted price around 2,300. We went through the credit option assuming they would request around 3k for our credit, but no they requested $10,000 (and attempted to request more but were denied). We didn’t find this out until our Ashley card came in the mail. They never asked us, and we never approved that, but they just do what they want there. Don’t trust this place, the give you fake smiles, fake prices, and are completely dishonest in their sales practices. We can’t even cancel the card without it hurting our credit. Don’t fall for their lies and shady moves.

Excellent service and no pressure to purchase. I recommend the Cedar Park Store. Huge beautiful show room. So excited to get my new couch. Great quality at a good price.

Dawn was extremely patient, friendly and professional. Will do more business with her and the store in the future.

I’ve been trying to get a hold of this store by phone for weeks and I cannot get through. I went in person to check the status of my order and they said their system was down. It’s been a few weeks since and still can’t get through. It’s been 3 months and my ottoman has still not been delivered!

Bought a dresser here back in December, arrived in January with a broken, incorrectly installed drawer. Have been having a back and forth for the last 6 months trying to get it fixed, and after 2 technician visits to my apartment they still haven't fixed it, and frequently ghost me. The store also doesn't answer their phone. The repair is literally 2 mounting screws should take 30 seconds. Will never buy from here again. Filed a complaint with the BBB, as I don't know what else to do at this point. EDIT: Ashley furniture has since contacted me and fixed this issue, happy with the dresser now!

Jennifer made my purchase so easy as well as saving $ on the item I bought. She was friendly and so helpful in guiding me through the process.

Customer Service was awesome! They were patient, kind and so very helpful. I will definitely be shopping there again.

If I could give zero I would…had the intent to buy a couch and dining room set and was ignored the whole time

I tried calling Dawn Umiker (Ashley store at Cedar Park, Austin, Texas) a few times and I have messaged her as well. Can you please ask Dawn Umiker to respond? I need to know when my order (number: 265A554666) would be delivered. I have called the store phone as well. Can you please RESPOND?

the lady was really helpful and friendly

Horrible communication. Take Y money and not let me know when I can expect my tables! No calls or correspondence I’m coming to the store and cancel my order

The staff were super helpful. The only issue was will trying to run the transaction as their computer system was down. Other than that I had a great experience.

Our salesman, Austin, was very patient and answered all of our questions. The store had a large selection. The quality of the furniture is great.

Jonathon Anderson provided a great customer experience and his patience with our specific needs was amazing. Thanks, Jonathon!

Friendly staff, no pressure sales person, was a pleasant experience by furniture at Ashley. Joe

We were NOT bothered by a salesperson several times while making a decision. The application process was smooth, quick, and painless. No pressure on the terms. Definitely recommend.

Edit to Original 5-star review: We spent $6,100 and were supposed to get white glove delivery. The furniture was delivered and "assembled" today. The guys didn't have the right tools and we're asking me for tools. The legs on the sofa and love seat were only hand tightened and left very loose. One leg on the sofa was missing a bolt and the other was left loose. When I went to move the sofa the bracket that holds the leg bent. Tried to call the store and their phones don't work. Tried to use the chat feature on the website and they couldn't find my order. Supposedly someone from the store is going to call me. How frustrating to spend so much money and have such a terrible experience. I now have a sofa flipped on its back that can't be sat on! Original review: Austin helped us in finding the right dining room table, sofa, loveseat, and recliner for our new house. He was very professional, personable, knowledgeable, and there was no pressure to buy. I'm sure we will be back!

Crystal was the best sales professional I have ever worked with! Great experience!!

This place had good variety of furniture. Price was little expensive but had deals for Memorial Day which helped

Johnathan was very friendly and knowledgeable of all the mattress. He went above and beyond to ensure that we were pleased and happy with our purchase.

Larry was amazing and very helpful. We had similar offers from multiple stores and we chose to buy w/ Ashley furniture because of the honest information and kind attitude.

Larry L. made purchasing a new couch for our new house such a quick and easy process! We were in and out in 30 minutes! He knew so much about the extra warranty and was confident in his answers and just in his work ethic in general. We will be needing to purchase a dining table as well so I know we’ll be back and ask to work with Larry again! 10/10 recommend Larry and Ashley’s in cedar park!

Dawn was wonderful to work with. She listened to what I was wanting and showed me the in-store options to find the dining table that would fit in my space.

We went there yesterday with my family and purchased sectional couch and our representative Mr. TIMOTHY was help us through with two different episode, he was very attentive and competent. whole staffs were very welcoming and knowledgeable. We really pleased with what they are handing out businesses 👏

I recently had a pretty disappointing experience while trying to purchase a couch and mattress at Ashley Furniture. I was really excited about finding the perfect pieces for my home, but things took a frustrating turn. I had done my homework and found some great deals online for the same items on the Ashley website. So, I politely asked the staff if they could price match with their own online prices. To my dismay, they flat out turned down my request without any real explanation or attempt to accommodate me. It left me feeling undervalued as a customer and wondering why they couldn't offer a more flexible and customer-friendly policy. Unfortunately, this experience has left a sour taste in my mouth, and I'm not sure if I'll be returning to Ashley Furniture in the future.

Great Customer Service

Friendly sales person with no pressure tactics. Easy and convenient and I think I got a great deal.😀

My experience with Ashley furniture was exceptional

The staff was very helpful and friendly.

It too took four times for your store to send the right furniture to my condo. We bought in Nov of last year and just got our purchases completed. Each trip required a few hours out of my day. I tried calling the Cedar Park store and the Mgr REFUSED ago take my call. We finally went in the store and the English woman mgr was very very rude and condescending to me and my wife. She actually told my wife “calm down” and she was not being out of control at all. The sales rep behind she was apologizing and she shook her head for him to stop. Yes, I called her out on that. I like your products but we never buy from you again.

I recently had a stroke and couldn't go to the store. My wife and son went to the store in Georgetown Texas. They found what they liked and ordered a couch. Was told the delivery date of May 10th. On May 9th my wife called the store to verify delivery and was told the date would be a week later than originally told. Please don't let us down.

The customer service at this store is amazing! Really enjoyed the whole experience! Can’t wait for my new bed and mattress to be delivered!

Excellent customer service. Preston was very patient and very knowledgeable.

The man Jonathon is the real deal Holyfield. Called him up in need of furniture; sent me pictures, was having the scheduling emailed to me within an hour. Best part; didn’t even leave my house AND get it on Tuesday. He’ll listen to whatever you’re looking for and deliver. Every single time. Appreciate all the help brotha.

Nice people, nice store, very helpful.

Great. Dawn was spectacular

We enjoyed our couch buying experience. James was very helpful and patient while helping us find what we needed.

One star is also very less I feel. I am very disappointed with the service . I kept on going back to the store and still end up issue being not resolved.

Shopping at Ashley has been the worst experience ever. We decided to return an item that we were not happy with within 24 hours but were given the run around for 2 months by the ‘ Guest Response Team ‘ until I filed a complaint with BBB. After having denied a return / exchange repeatedly , they then offered an exchange , which I was okay with. When the time came to make the exchange , they cancelled/ rescheduled the delivery three times without informing me. I had to call and check with them every time only to find out that they pushed the date out another week. I understand delays can happen but don’t give your customers the run around. Also , their store prices are at least 15-20% more than what is online and they don’t disclose that unless you ask them to price match. All in all , avoid this place if sanity and peace of mind are important to you. You can find better quality items at more affordable stores that care about their customers.

Such an easy experience! We love the quality of Ashley furniture pieces. Larry did an amazing job helping us decide which couch to purchase for our growing family.

Dawn delivered such an amazing experience to us. We figured out all what we needed for our visit and more. Ask for her if you going there. Thanks Dawn!

Best customer service.

Excellent service

Dawn was very helpful and friendly

The young men, Austin on the phone, took care of everything I needed and helped me because another young man never called me back

Preston @ Ashley's @ the CP location was so easy & wonderful to work with & his manager Ms. Tee was also warm & friendly. If you need furniture this is wheee to go!!!

My wife and I visited Ashley Furniture Store in Cedar park. We were very impressed with how helpful Tim was. We went in the store unsure of what we wanted and whether we were even ready to buy, and Tim showed us examples on the floor and on the Ashley’s website until we found exactly what we wanted!

Only pro: 1) The sales guy was kind and not pushy, hence the 2 stars Cons: 1) This is a franchise based store and separate from actual original Ashley stores or the online store. While our budget was low leading to less options we did like a piece which was marked almost 50% over the online price 2) this is the first store where prices aren’t obvious and you have to search n assume 3) first store that refuses to give a quote and make no effort to make one unless you are ready to buy 4) they said 25% off entire store but how can online n store prices be to ridiculously different? The price match was done and no discount was applied. 25% off wasn’t really deal 5) They offered a protection plan for 5 years for almost 40% of the actual product cost online Outcome: Ordered the exact product for 50% of the Ashley store price from Amazon with free hassle free delivery.

Salesperson was very attentive but not pushy. Knowledgeable of inventory.

Ask for Sal when you get there. Great, friendly and professional young guy who delivers with a pressure free approach.

We are very happy with our purchase. We were able to get just what We wanted for a price We wanted! We have purchased at Ashley before and will continue mostly due to the great customer service and quality of furniture.

Bought a new mattress at the Cedar Park Texas store. Great service from Larry and Sal.

Great service. Everyone was very helpful and ensure that the sale went smoothly.

Excellent!

Great selection of furniture and fantastic service

Great service and very professional sales team. Goes the extra mile to make customer experience perfect.

As always I had a great experience at Ashley Furniture. Tim was amazing! I highly recommend the store to everyone. Thanks

Everyone here was super friendly, couple people even helped me get set up with a new mattress and I'm sleeping better than I have in years. Hasn't even been a week and I feel like my sleep is totally changed for the better.

We purchased a couch from Ashley a few years ago and loved it. Maybe it's just this Ashley furniture, but they became extremely rude and frustrated with us when we asked simple questions about couches we could purchase and pick up today because we currently don't have any furniture. They hung up on us and we thought it was a mistake, so we called back and as soon as they heard it was us, they hung up again. Rude, unprofessional, and disrespectful. Avoid at all costs.

I'm a pretty nice level-headed guy, but these guys on two occasions were very rude and went back on agreeing to price match once they found out we were going to pay cash and got rude, then they wouldn't let us buy a clearance love seat unless we bought the whole set lol. Take your business elsewhere if you can.

Extra unnecessary inquiry on my credit after I ask your salesman that I only want one inquiry in my credit!!!! After I left the store and got the notifications for the inquiries than try to call your store for 2 hours and no answer than I had to come back to the store and store manager has no clue about inquiries and telling me that the salesman spent too much time with us (if we had to pay him for his time)

Would not recommend Dustin

The furniture is very pretty, and we found a bed that we loved. I would appreciate a little bit more honesty when it comes to the pricing. I was told the bed was one price which I was very pleased with but then when the paperwork went through, I didn’t realize that the side rails and footboard were priced separately and that there was a protection plan… Supposedly, if you don’t use the plan within a certain amount of time allotted, then you get a gift certificate, but that’s I think several years down the road. So the price of my bed was about $450 more than I expected. I really liked the bed and so I went ahead and purchased it but I would’ve liked them to be a little bit more forthright with the pricing.

Tim Tyler was great to work with. He was never pushy and just answered all our questions. Very nice man! One of the best experiences in a very long time! We will be back for sure!

Great! Experience.

Our salesperson, Se, is great!

Staff was rude and uninterested. Could not get help so left without any purchases and will not return.

I asked about a Military discount and they offered me 25% off a purchase around $3500-$4000 but they were really pushing the protection plan on me. I told them I didn’t need the protection plan since I don’t have kids or pets and then all of a sudden they pulled the discount away. The whole deal was contingent on me agreeing to a $600 protection plan. I guess there really wasn’t a military discount, it was do this and get that. The two male employees were trying to make the sale but the female working is the one that pulled the discount since I didn’t want the protection plan. Such deceptive practices at this Ashley.

Cabinet was received broken and I have been waiting over a month with a half built cabinet to get replacement parts since they won’t return the cabinet. Terrible customer service.

Great experience overall. Excellent customer service.

We bought a electric recliner sofa 6 months back .. within few days it got broke .. called Ashley customer care support more than 1000 times .. no proper responses from them … it’s been 3 months still they couldn’t fix the sofa .. wasted 1200 dollars.. DONT BUY IN ASHLEY!!!!

Good furniture. Dawn was our sales counselor who did a great job in getting us the discounts and resolving issues related to delivery. One bar stool was damaged when it was delivered and we are waiting for the replacement

Great salesman, never pushed, was patient, we really enjoyed working with him.

Dawn was a great salesperson. Took time to show me around and then again with my husband when we came back. She is very knowledgeable and helpful in helping us choose what we needed.

Went in looking for a sofa & walked out with a new mattress and living room set. Dawn was extremely knowledgeable and great to work with.

Meh. Typical big box commodity furniture.

We love Austin! He was so helpful and got us everything we need! We will always be Ashley customers and we will always be AUSTINs customers!

Dawn worked with us to purchase two sofas and a new mattress. She has an excellent working knowledge of products and a great personality. We thoroughly enjoyed the whole process. Also, the gentleman who explained the process for selecting the right mattress was exceptionally knowledgeable and personable too. Well done!! .

The rep. was nice & helpful. However, he was supposed to call me back about an order that did not seem to go through, but i never heard from him. I was disappointed, to say the least, given that the order that did not go through included two very impirtant pieces of furniture.

Great customer service, the sales man Larry Ligget took our budget, and found the furniture we wanted that fit that budget. He really helped me and my wife fill our living room and took his time to show us all the options and explain them. Definitely would go there again

I had an excellent experience at Ashley Homestore. I was looking for a recliner, and Ashley’s offer a great selection. My shopping experience was even more enjoyable as Austin Bartol was my Home Furnishing Specialist. He was exceptional in helping with my selection for a recliner. Austin was very knowledgeable, professional, and processes wonderful customer service skills. If I could, I would give him more than five stars. ⭐️⭐️⭐️⭐️⭐️

Austin was fantastic resourceful and went the extra mile for this sale. Very personable. Was a pleasure

It has been over the guaranteed time I wasn’t made aware of potential back order issues and I am completely irate. I was deceived and going forward I will never use Ashley’s again. I have called 3 times and I was informed that they will check and call me back and I have yet to hear anything and receive a call back!

Warm, kind and one of a kind experience with a good deal.

I should have read the reviews before purchasing from this place. We have been planning to get furnitures for quite a while and one time we were close to the store so went ahead and visited it. We bought several furnitures and the sales lady, who was nice and helpful, kept on saying “don’t blame me if it wont get delivered on this date”. Since we bought a lot of things, she has repeated this like 5x. And now I know why, and it is because she knows that the delivery is such a mess. They keep on pushing the delivery even if it was confirmed and they will not even notify you. When you call their customer service, the people are not even apologetic about the delay. They made it sound that it was your choice to buy from them so deal with it! Up until now they have not delivered the last batch of furniture. Its almost 2 months! NEVER AGAIN!

We were well taken care of by Timothy Woods. I liked the fact that he gave us enough space to look around and never pushed us and when we were ready to order he did everything he could to give us a good deal. Well done Ashley

This franchise affiliated with Ashley is not a real Ashley store and has higher prices and absurdly bad customer service. I got a bedframe that was slow to ship and when I opened it had factory defects (extra holes in the middle of the piece) as well as didn't match what on the floor. When brought the piece in to resolve it, the employee behind the counter wouldn't see me to 20 minutes, insulted me and proceeded to do nothing to help get a repair expedited through Ashely's Kafta-esq processes. I learned he was the manger?! He asked me "Why is it our problem if you are temporarily out of town?" implying that no one should get furniture from this store their vacation home. Other employees were more helpful but all I have now are bad feelings, a charge contest and a bunch of boxes of "wood" in my bedroom that can't be built into a proper bedframe. Avoid!!!

Horrible! 4 different delivery dates. Can not talk to anyone that knows what is happening. I was told if I want information on my delivery or other questions, I have to go back to the store. Ridiculous!

Have you ever been told that you have to stop and explain to the manager why you aren’t purchasing something before leaving a store? Well, if you want that experience, stop by Ashley’s furniture. Needless to say, I didn’t stop and explain anything to anyone. Also, don’t take their “one day deal” of applying for a credit card and getting 20% off. They will give you 20% off alright, but that will reduce the interest free period to half of the posted timeframe. They won’t tell you that up front either. They will make it sound like you get the 20% off and have no affect on the interest free period. Unfortunately this place has sales people that define the typical definition of a pushy sales person. You can save your generic copy and paste, lack of customer service, response. I don’t need it.

Larry was very helpful and patient with us to help select the right mattress. And we got a good deal.

Very clean, modern location with friendly and knowledgeable staff. Thanks for the help Jennifer L.

The store sales staff are very helpful and have always saved me money when I've made a purchase through them as compared to online.

Every one was amazing we had the best experience with John and the story manger they want all out to get us what we want.

Far and away the worst experience I have ever had buying anything!!

Great experience. Friendly, knowledgeable, helpful, but not pushy. Just the right combination to get these two life long salespeople to feel comfortable to do business today.

So attentive and helped us find exactly what we needed!

Excellent customer service! Thanks Jose and Tia.

Exelent sales person! Need more of them

Store experience was great. Delivery scheduling terrible. Actual delivery was good. Delivery drivers were very nice.

My purchase was easy thanks to Timothy Woods who helped me. -E Solis

Walked in and was greeted as soon as I seen my dream couch. Experience was wonderful. Just wished me and my husband could have applied together. Not sure why we had to apply separate.other than that we just moved into our home after a house fire a year ago so we’re excited for our new furniture.

I appreciate the professionalism, and willingness to get questions answered. Thanks

Horrible Experience and Rude customer service.I booked my bed ,dressing table in November 2021 and received damaged items.Please see pictures attached.They sent replacement items 4 times and took them back without delivering as the replacement items were also damaged.Still I am waiting for replacement items in 2023.when I contacted them recently,I was shocked when they told me that the items were already replaced as per the notes on my profile.They will not refund once items were sold. PLEASE STAY AWAY From ASHLEY.I am still fighting for the replacement items from Last 1 year. Hopeless and don’t know what to say….I am giving 0 STARS.

This stores never answered. They delivered a wrong item. Opened an er number and closed it. I have to drive to their store because nobody i repeat nobody is picking up the phone!!

We were shopping for a mattress and bed and found both at Ashley. Our sales rep, Durraul, was excellent and very knowledgeable. He was patient while we worked through the mattress selection and located the bed. All of the people at the store were great. In addition, the prices for the bed and mattress were within our expectations. We are very pleased and recommend doing business with the Cedar Park store.

Tim was fantastically friendly, knowledgeable, and helpful when it came to purchasing our new bed! We’ve been waiting years to make this purchase and we couldn’t have done it without him.

Timothy was attentive and helpful throughout the process. Very satisfied.

I do recommend Ashley’s furniture. Not the first time I’ve purchased my furniture from them. Great quality furniture. Very professional staff!

Terrible custom service. No way to get someone on the phone at the store.

Have bought from Ashley in the past and been satisfied, but this recent purchase has been terrible. Bought four pieces of NEW furniture on Dec 2. They were delivered on Dec 9 - 3 new in the box and 1 not. I guess they shipped me a floor model or return. 3 of the 6 drawers don’t close properly. Instead of picking it up and giving me a new one like I paid for, they are trying to schedule a repair and the earliest they can come is Jan 16th. Tried customer service but they said there was nothing that could be done. Never accept unboxed items from them because you’ll be stuck with it. Lessons learned.

MY DELIVERY WAS SCHEDULED FOR 12/27/22. "JENNY" THEIR .AI SENT UPDATES. NO DICE. THEY ARE RUNNING A SCAM WITH THEIR SUPPOSED DELIVERY. I WAS GOING TO PURCHASE A $3000 MATTRESS BUT THEIR DELIVERY SCAM HAS MADE UP MY MIND. tHEY WILL GET NO ORDER FROM ME.

I walked in there yesterday but none of the sales team was around. Maybe they are in the holiday spirit. I prefer stores that are a bit more welcoming and have a chance to get answers to my questions. For instance, I needed to order something but wasn't sure if it was free shipping so I had to go to their online website to learn more which negates the point of being in store. In terms of furniture collection I wasn't satisfied - not much of mid century modern items I was looking for.

Nice clean and professional

Really appreciate not being bombarded or hassled by sales people. Thank you for giving us space until we were ready to ask questions.

Great customer service. They were very patient with me while I was deciding on what I wanted to take care of my needs for the house. Thank you so much for such great service.

Worst experience with a store ever! Delivered 3 of our 7 couch pieces and they screwed up and left at the distribution center and won’t bring them until the 28th. We hauled off our couch to make room so now don’t have a couch for Christmas. Piss poor customer service. Nebraska Furniture from here on out.

Had a great experience. Y’all had what I have been looking for and the customer service was great.

Your delivery people were great, I had a hard time giving them a tip because of the idiots that came the last but these people were a totally different class of people. Hopefully that two have been but on the unemployment line.

good price great sales person

Please read and look at the pictures. Seriously, I am trying to help- anyone.*WARNING DO NOT BUY FROM THIS COMPANY* I received a message from Ashley about my horrible experience with their company. They gave me this number 206-203-5109 from Rep Ashley H. I called and it went straight to a recording to press one for help then cuts off to just leave a message. I have called numerous s and nothing. I am done trying to work with this company. I am trying to save you the trouble. Honest. Purchased a kitchen table, leather recliner, loveseat, sofa, and bar stools. The loveseat looked like it was used with rusted dirty cup holders. And the delivery guy ripped the leather removing the plastic. We purchased these items at the beginning of OCT 2022, yet here we are. Ashley furniture store has decided to fix the problem. They sent me a seat cover for my brand-new leather sofa and new cup holders. What a joke! LOL. Ridiculous. This is what they decided to do with my Brand-New furniture. WOW! Don't do it, don't even go to this store run away. *WARNING DO NOT BUY FROM THIS COMPANY*

We had a great time, love the customer service we received. Loved that I showed our representative my stairs that I sort of wanted keep in the same style and he came through.

Great experience. Daryl was great. If you need furniture then go to Ashley in Cedar Park.

Great experience. No pressure. Good sales rep. Ask for Durraul Middleton. Great guy!

Store people are not so friendly

Stuck with damaged furniture. Called immediately to advise of the damage. Took my info but never came to repair it. Unable to get thru to speak with anyone. No one answers calls and when they do pick up they hang up. Worst experience purchasing, what I thought was a good company. At the store, they were super nice and great salespeople. My advice is DO NOT BUY FROM ASHLEY FURNITURE. I wish I would have believed the reviews. This place is the worst.

This company is the worst. You can never get thru to any of the numbers listed. If you do they will hang up. Received expensive damaged furniture. Unable to get help. Stuck and out of luck. Do not buy from this place. Wish I would have believed the reviews.

Skyler was amazing! He was very thorough and friendly! Made the process seamless and enjoyable. we can’t wait to see the furniture when it comes in!

Professional and courteous service, competitive pricing and quality products with warranty.

Skylar was an excellent sales person. The entire store was well laid out and EVERYONE was very professional, friendly and the Black Friday sales event sealed the deal. There was NO high pressure selling. We WILL buy from Ashley Home Store on Whitestone Blvd again. Thanks also to Bill the sales manager. Great crew Bill. Kindly Don and Cheryl

I was told $129 for shipping and installation. Nothing was mentioned about protection plans. And than later I was told that my shipping & installation cost went down to $69. Sales person said he never said that. Was absolutely not happy with that experience. I don’t think sales person was knowledgeable about that.