Ashley Store College Station, TX

We walked in and I was expecting someone to approach and offer insight on any sales and information about the store however they were so pushy we ultimately left nearly immediately after entering.

Long process to get approval on my already established account!

Morris was very helpful. Helped us find exactly what were looking for.

Amira was great. She met us as we walked in the door and took us immediately to see the sofas we came to buy. We purchased the one we wanted and we were on our way home in less than an hour. Excellent service!

Ej did a awesome job

EJ was easy to work with! He was so helpful and not pushy!! Highly recommend EJ if you are looking for furniture!

Service was great. Holly helped us out and was very knowledgeable about the services that were available

I knew exactly what I wanted and came in today because it was on sale, but our salesperson, Andrew, helped us choose accent pieces complete the asthenic I was going for! I will definitely be back to Ashley and will definitely ask for Andrew! He was amazing!

Tim at the College Station store was a pleasure to work with. Not once did we feel pressured to buy anything . He was very patient and willing to answer all of our questions. He made sure we got the best deal on our mattress and couch . Would definitely recommend anyone looking for new furniture to visit Tim at Ashley Furniture

Tim did excellent in showing us different types of living room furniture and answering any questions we had about the merchandise in the store. Also explained financing options and warranty. A very pleasant experience. Just waiting on delivery. Thanks

I love the furniture there and have bought lots of stuff. The salesman that helped us was only interested in selling us a very expensive bed. I felt pressured until I told him we weren’t interested . We knew what we wanted when we got there and a new bed for us was not it.

I have worked with EJ Nunez a couple of times over past few years. He provided my family a personal touch and yet delivered exceptional quality and attention to detail without hovering over us. I am pleased with the quality and professionalism. I will continue to shop my household needs with this Ashely Store.

My Ashley experience was great. Morris was very kind and patient and answered all my questions. I'll definitely return to Ashley for any future furniture needs.

Great buying experience and great salesperson Morris!

(Translated by Google) It's great, it was a nice experience shopping at the Ashley store. I like it a lot. I recommend it (Original) Es genial fue Una experiencia bonita comprar en la tienda Ashley store Me gusta mucho. La recomiendo

Absolutely the best experience ever!

Kierstyn was pleasant, professional, patient, understanding, gave us the time and space we needed, but checked on us randomly. She was not pushy (reason why my husband hesitates to go shopping). She seemed to be very knowledgeable of the products. She was very helpful and stayed with us through the entire process of the purchase and to make sure all went well. Checked up or updated us on delivery information. I have to admit the delivery was a little disappointing the date kept being pushed back and the automated system seemed a bit confused. I am pleased with our purchase.

Tired to get it scheduled for the afternoon on a Tuesday and the person who originally made the order scheduled me for the morning. Upon attempts to reschedule, the automated system told me that they would call me within 24 hours to reschedule. This phone call never happened. I recieved another message over 48 hours later that they scheduled delivery for the next day in the morning. Another time that I told them no one would be available. Upon attempting to call them myself to reschedule I discovered that their entire system is automated and there is no possibility of speaking to a person. I canceled the order and was able to purchase the same product from another company for over 1000 dollars less. Poor customer service and for the high price point it's completely ridiculous. Just go somewhere you can actually talk to a human being over the phone. The phone number that they keep replying with is just another automated line. Once you buy something from them, you'll never talk to an actual person again.

Great service!

I recently found the same loveseat for $384.99 but I was charged $500 therefore I can't say my experience was a success.

Meagan was very polite and very helpful.

Awesome experience, great customer service

Zach helped us buy a bed and some pillows. He was very professional and knowledgeable.

Great friendy Service

Good an fast service, workers helped me out with getting couch set an bed frame

Amira was wonderful and did everything possible to help us out.

Tim knew exactly what I wanted and took me immediately there.

Family oriented, friendly and caring

Great experience buying furniture from Ashley Bryan/College Station. Friendly, professional staff and the home delivery was perfect.

Megan did a great job in helping me purchase a nightstand. She was very informative about where nightstands would be located throughout the entire store. I am pleased with her service and my purchase!

Holly was exceptionally helpful. Single guy with no style or taste needed some help picking out a couch. She was friendly, knowledgeable, and patient with me.

Kirsten was very helpful and saved me a lot of time in completing my purchase.

Great sales person! Great job Tim!

Very professional young lady greeted me as soon as I walked in. No push to look at anything other than I asked to see. We arrived at a choice and solution for my approaching surgery. I needed a firm but fashionable chair. ASAP Rehab required a chair I could use for support but comfort and of course I wanted it to match my new room. She ordered one and I’ll pick up one tomorrow. They had two for floor displays and the Manager agreed to let me take one. My second chair arrives in a couple weeks! It was what I hope is the perfect chair or pair of beautiful chairs for our new home! Kirsten was definitely a great help!

Tim was great in helping me decide what table to purchase!

Furniture was delivered today- delivery was suppose to be 12:30-3:00. I received a text at 11:48 that they would deliver in 45 minutes. Then I received 5 different texts with delivery time changes. The last one was 2:00 pm. Then it changed to 1:39. They arrived at 1:45. They left the plastic they removed from the mattress on the floor in the bedroom.

Excellent service; they had exactly what I was looking for.

These 5 stars are for EJ Nunez, our salesmen. Just ask for him. Not pushy, helped us narrow down a few options. We left to measure and then came back and bought. Boom, simple!

Service was AWESOME!!!!

It was a great shopping experience from the time we arrived in the store until the purchase was made.

Zachary made our visit and purchase pleasant.

Great service- great price/value

Great experience at this location in college station,Texas ,sales person was excellent

Joseph was great and did not act like a salesman, didn’t push and really listened to my needs.

Simply awful, the most frustrating experience of my life trying to get my furnitured delivered from here. They will constantly lie to you about the delivery dates, making you miss work days waiting for a delivery that will never arrive. Every time they promise a new delivery date they will delay and delay it with no explanation. I purchased my furniture over a month ago and it STILL has not been delivered!! Do not purchase anything from here that requires delivery, it is atrocious. Cannot warn against this place enough.

My experience with Tim and the manager has been great and would definitely recommend customers their way.

Salesperson Holly Johnston and the Regional Manager Mike turned a bad situation into a satisfied customer who will return. Through their incredible support, listening, and taking action we were able to get a sofa sleeper warranty situation dealt with quickly & efficiently. Also their Guest Care department & DC Center staff ensured continued support to rectify a bad situation. Thank You to All we made this into a client for life.

Holly was great at helping my husband and me find what we needed.

We love Shopping at Ashley's. Morris was very helpful and gave us a great deal. We will definitely return.

Found just what I was looking for - bedroom furniture, a desk, and some lamps. I had great service and multiple delivery date options were available within a week! Good selection on lamps compared to another store I was at and their delivery days for College Station were 5 days a week opposed to 2 days/week with the other store I visited. I went with Ashley 🙂

Excellent store. Employee Meagan Blyte was great Explained everything about the bed I purchased. Great sale on the furniture I bought too! Thank you for making my purchases so easy!!

Tim was amazing to work with. He knew his stuff and made things happen quick and easy.

Salesman was personable & knowledgeable.

Tim was helpful, knowable and worked hard to get us a great price!

Amira was very knowledgeable and courteous. She helped us through the entire application process. We were extremely satisfied with our experience.

EJ was very helpful and easy to work with. He answered all of our questions and made the buying process simple. We would definitely work with him again for future furniture needs. Can’t wait for our new couch to be delivered!

Service is great, saved me money, and got what I wanted. Waiting for delivery but still quick.

Kids chipped in for me to get a bday & Father’s Day gift so finally got around to making my selection! That Recliner which was purchased will be the same color tone as the sofa pictured! Expect delivery by next Thursday!

We were greeted upon entry and advised Amira what we were shopping for. She pointed us in the area and we told her that we would find her when we were ready. We found what we needed without a salesperson tailing us in the display room, we contacted Amira and we completed our purchase. Will definitely be back for other purchases.

EJ was so helpful during our search for a new couch for our house! Definitely recommend!

Friendly service, great associates, will recommend

Awesome experience. Sales Associate very polite and knowledgeable.

Mrs Mira was excellent!!

Great service and price! We get almost all our furniture at Ashley!

Knowledge and friendly sales staff, furnished our whole house and got a great deal.

When I first walked into Ashley, I was walking around and looking for a new mattress. Just browsing with no intent to purchase anything. I’ve been having back trouble for over four years now and my mattresses haven’t been very helpful in that situation. When EJ came up to me and helped me today, we settled on literally the best mattress I could’ve possibly bought. He heard my concerns and validated them and it is very budget friendly as well. I ended up walking out of there with my dream mattress and it’s only a matter of time before I’m getting better sleep! Definitely recommend if you’re shopping for mattresses talk to their sleep specialist EJ.

I am always leary about salesmen, when Andrew started helping us pick out our mattress, he was very helpful and listened to what we wanted. It was a great experience and not painful at all. Thanks Andrew

Nice staff and friendly people

Zackery was very helpful without being overbearing. He happily answered all of our questions and made the process extremely easy!

Delivery went very smoothly and everyone was wonderful!

The sales staff at this location are amazing. Very informative and friendly. I would leave a 6 star review if I could!

The delivery part of my purchase was a BIG DISAPPOINTMENT. It took 3 different days for my furniture to be delivered.

We shopped for our living, dining, and bedrooms. We love the variety of options they have. EJ (our sale representative) helped us big time and made sure we got everything we need!

All of their staff were polite and they made the store a positive environment. We were personally helped by one of the workers Tim and he was phenomenal, honest, and extremely knowledgeable. He helped us find a scratch and stain resistant couch that would be durable to maintain our dogs. 10 out of 10!

After three times of not delivering the chair. I had to call the manager in college Station to try and figure out why my mother-in-law‘s chair was not being delivered. At the time of her purchase, she gave them her house, phone number and address. She didn’t have an email address or a cell phone number. When I called to find out why the chair is not being delivered it was because she was not confirming through her email or a text. They knew she did not have this. I had to change it to my number in order to finally have it delivered.

Tim our sales representative was extremely helpful and professional. He knew his product and where it was located and he lead us to the perfect buying solution. Very happy and just awaiting the delivery

Me and my 90 year old mother had a great experience shopping with Tim Fisher at Ashley furniture in College Station Tx. Tim was polite, knowledgeable and attentive. He definitely knows his product and is A1 at customer service. We bought a new sofa and loveseat and he was able to get us what we wanted in budget. Thanks Tim

Very easy. They loaded it and I came home. Thanks

Tim an EJ…. They went above and beyond to help me achieve my dream of having a nice house. They worked hard to make me pleased and I am grateful for their support and efforts to make my dreams a reality

Great service

They were very friendly and help to get my credit max up. So I can get this really nice living roomset. would recommend visiting.

Zack was great in helping us find our couch.

Tim is a fantastic sales professional!

Great price and customer service!

Love Ashley’s! Been shopping at this location for 15 years! Friendly staff- awesome GM- and always accommodating!

Ej was awesome. I left the store feeling informed and confident in my purchase.

Tim was very helpful in helping us choose furniture that fit our needs. He wasn’t pushy just trying to make a sell. Really took his time to show us different options, he is very welcoming and patient. The next day I sent my mom over to him cause she was looking for a new piece for her home also.

Great selection & prices during Memorial Day holiday. Quality sofa, so happy with our purchase. Wonderful working with Amira

Right off the bat Amira apologized that nobody greeted us when we came in. Amira went above and beyond helping us find what we were looking for and closed the sale with us feeling very happy and satisfied that we walked out of the Furniture Row store to visit Ashley.

Always a great sales experience. Customer service was great. But I went to the store after almost a year and was somewhat unimpressed and sad with the compromised interior decor quality compared to the past…asked questions and realised that the long-time decor lead for the store has changed with ownership transition.

Andrew was great! Never pushy remembered what I told him I liked and did not want. I appreciate not having to repeat myself or being shown something I have no interest in.

Amira was great, knowledgeable, professional and efficient. We appreciate doing business with Ashley.

Walked in looking for a recliner sectional and was greeted by EJ, my salesman from about 3 years ago! He walked us back to exactly what I was looking for. Made the process so pleasant.

(Translated by Google) Excellent service (Original) Excelente servicio

Joseph was our salesperson @ Ashley in Bryan. The whole process took us 2 days. We looked at what they had & they gave us a price. We wanted to look some more at other furniture stores to compare sofas, love seat and recliners. The second day Joseph texted us and asked us to come back to store. After looking at other stores, we went back and Joseph really worked with us . He answered all our questions, and was Great to work with. I would highly recommend Joseph and Ashley for your next Furniture purchase.

I was helped by Tim fisher and Kent the financial assistance man, I will be back in the future

My visit to the Ashley store in College Station was a pleasant experience. Meagan was very helpful in helping choose a sofa that was just what I was looking for. Meagan worked with me to help me finance my purchase in terms that worked for me

Too many robot calls without options to talk to human.

Fantastic service. Morris was Quick to greet us and take us directly to what we were looking for.

Andrew was great sales representative

I called Tim and he was courteous and helpful with my questions. Awesome customer service.

I was excited to quality for great financing on the couch I have been wanting. Amira was great to work with!

Good and helpful. Got what was needed for bedroom.

I came in with a picture and a specific need for a dresser. I was greeted immediately and shown similar pieces to the dresser I wanted. Within 30 minutes, my purchase was made and I was on my way!

5 star service from Andrew!! He listened to our likes and dislikes and showed us exactly what we were looking for! Love our couch and love seat set!!

Morris was very helpful with our decision making. Once he introduced himself he allowed us to wander through the store testing out seating. He'd check on us periodically and was available for any questions. The time of purchase was easy & clear detailed information was provided.

I had amazing service at Ashley in College Station. The kindness and knowledge from manager Joseph and Tim made me a customer for life.

My man was knowledgeable and kept the atmosphere comfortable

Found good sectional and table with chairs at reasonable price. Salesperson Morris was helpful.

As my wife and I walked into the store, we were greeted by Ms. Amira Dizdarevic and not pressured at all. Our shopping experience was very pleasant and Ms. Amira was very knowledgeable about the furniture. We had planned on visiting other furniture stores but decided to give Ms. Amira our business. We plan on returning in the near future to purchase more items from Ms. Amira. Thanks again, Ms. Amira! Jerry V.

Holly was great to work with. I got everything I wanted and now I just need to wait for delivery.

Amazing experience, customer service is high quality!

Holly was very helpful and gave us the right amount of attention and space to make a perfect purchase for us!

Our salesperson, Holly, was very helpful in facilitating our purchase. She was patient and helped us explore all options. We are very pleased with the whole experience. I highly recommend.

Good prices nice furniture.

Best customer service

We went in with only the thought of finding a new couch and walked out happily with a beautiful new sectional thanks to Megan. Also, EJ was a huge help in helping us find a new mattress.

Andrew was a great salesman. He answered all of our questions and wasn’t pushy. I like that about him. Thanks Andrew. I’m

Cabinet was missing screws to put it together. Now gtta call guest services an wait over a week or so for some. Smh

Wonderful costumer service. They go above and beyond to find you what you need and help you in the process. Andrew was very patient and courteous beyond what I expected.

We absolutely love working with Kaylee! She makes the buying experience quick and easy while making sure we’re well taken care of! Will always come back to Ashely’s to purchase with her. (:

We had a great experience shopping at Ashley Furniture in College Station. We found exactly what we wanted and Kaylee was amazing!

My visit to Ashley Furniture was great, thanks to Holly's excellent assistance. Highly recommend!

Andrew was knowledgeable about the price and quality of the furniture I was considering. He was very helpful and after months of shopping I was able to make a purchase with his assistance!

Nice furniture with a nice price.

We went in to fully supply our daughter’s new apartment she’s getting ready to move into in downtown Houston. Amaria ( hope I spelled her name correctly) was a life saver! I had my ideas, daughter and dad with check book his! When we left we had all we came for, and a delivery and set up date set! What a pleasant and easy shopping experience!! Thank you Ashley & employees!!

Andrew was very good. He was professional and we explained what features we wanted and showed of various options. Will continue to buy from him.

Good prices on great products but buyer beware. The couch I bought I could have gotten at Ashley store and chosen the color for $100 less and it wouldn’t have had the rip in the fabric (which I had found).

got a great bed at a great price

He was very nice and professional

The salesman was really nice !.. very helpful knew what we wanted how to help us get what we needed.. overall a good place to shop

EJ was a great salesperson. Very helpful and not pushy at all...he even gave extra savings on my purchase. I highly recommend him.

We found a great couch here a little while ago for a good price. They have a great selection spread out throughout the building. We had a pleasant experience.

Mr. Whitaker was extremely helpful and was just all around great. Make the process of buying a couch a breeze and would definitely recommend him and Ashley to anyone

We had the best experience ever! Our salesman Tim Fisher was the best! He was the most polite, kind and respectful young man! He was very patient with us as we went back and forth between 3 or 4 sets of bedroom furniture trying to decide which one we wanted. He answered all the questions we had and was never pushy in any way at all! Then he worked with us so well with the financing part! He told us all our options! We fill he was very honest about everything we asked him about! Any furniture we get in the future will be at Ashley’s and we will be asking for Tim every time!! Great experience!! This review is from James and Gaylynn Idom. We both are very thankful that we had Tim as our salesman!!

Amira was great to work with. She made our shopping experience pleasurable and fun.

My family and I went into Ashley’s hoping to find furniture for our new home. We left behind disappointed. Our sales person kind of looked down at us like we didn’t belong in the store. So, right in the middle of looking for furniture we left the store.

Great experience. Mr. Nunez was very friendly and made the buying process super easy.

Great place, no pressure. Options a plenty

Always professional service and eager to help!

Great customer service.

Good furniture prices. But you charge a delivery fee for every piece. Two chairs going to same address gets double charged. Not smart business. Thanks.

I had a great experience with EJ Nunez! He was very helpful with my purchases. Everyone was friendly and courteous. I highly recommend going to see EJ and the staff.

Me Fisher was an excellent sales person and worked hard to make this sale satisfactory.

Great service

EJ was fantastic in helping us look for the perfect couches. Really enjoyed our experience, was welcoming and easy, would absolutely return and work with EJ!

Kaylee was great! She greeted us promptly, gave us time to shop around and checked in to make sure we were finding what we needed. Once we made our choices, she efficiently completed the transaction and ensured we had a great deal. The manager was also friendly and helpful. Highly recommend this team!

Cade was very helpful and positive. He gave great customer service.

Friendly, helpful staff that go the extra mile!

Best experience ever! Super sweet, helpful, and patient associates!!

Waited over a hour and they still couldn't figure things out...

Great quality and customer service!

We had a great experience and your sales man Tim Fisher was excellent that's who we would like to deal with next time 👍🥰

Can't get a real answer from Nobody even the call center calling me will tell me something different

Great job, excellent help from Morris. Thank you.

My dad bought me a sofa and recliner from Ashely Furniture in College Station, Texas. Our salesperson was Tim Fisher and he was absolutely wonderful and worked really hard to bring everything under our budget and to get my parents the best possible deal! Our couch was delivered by 2 guys who were super courteous and they made lifting our gigantic couch and recliner look like a breeze! It’s been almost 30 years since my husband and I have had a REAL new couch— they’ve always been thrift store buys or given from family. But the couch is beautiful and built to last, and so is the recliner :) I hope they survive my 2 dogs and 4 cats and the grandbabies I have coming this year! I’m so satisfied with the customer service I received from Ashley Furniture and our salesperson Tim, as well as the workmanship on our sofa and recliner. The delivery to the house hands down was worth it! Great experience!

Great sales staff; matched online pricing without a hitch.

Andrew the salesman was very nice.

This is my 3rd time shopping at Ashley. EJ is absolutely the best. Love all my new pieces.

Andrew was nice and friendly he helped me to get a discount on my purchase the prices are very reasonable good quality furniture 👍🏽

Excellent service. Tim was so nice and helpful.

Good experience. Salespeople was very knowledgeable and helpful.

I'm a return customer because I was completely satisfied with my shopping experience in this store. I do plan to shop again when I need another item, especially if my sales representative, who I ask for by name, continues to work there!

Howdy y’all I want to recognize Mr Morris S Whitaker he was so very helpful n great communication he makes you feel like yall known each other for years thanks again sir for helping us with our perfect sectional sofa we need more people like you in our world now come on yall ask for Mr Morris S Whitaker he’s the man that can make it happen

Andrew was very good

Excellent service

Excellent services love my new L-Section

I normally have a horrible experience dealing with sales people. However today we had the most amazing sales person named Kaylee. She was kind, patient & helped us find exactly what we wanted. She was not overly pushy, suffocating & helped us by talking to our kids while my husband & I spoke about what our decision would be. We visited this store months ago & did not end up purchasing anything because the sales person was so pushy. I'm so glad today was a better experience. So if you go visit this location & need a respectful sales person who will make sure you are taken care of, ask for Kaylee.

Holly was very nice & professional. She knew the products well. Man at loading dock in Bryan was so helpful!

Tried to purchase the product on line. Web site product was only available on line. The web site would not let me complete the complete the order. Drove The hour to the store to find out they had in stock at the store. Unfortunately I had to pay for delivery instead driving 3 hours back and forth to pick up Sales person Zachary was very helpful and polite.

The team was very helpful and so kind

Andrew was amazing ! We appreciate the time he took with us in our initial visit of 4.5 hours. Today he jumped through hoops for our family. We are pleased is an understatement. Thank you so much to Scott as well. Best furniture place we have ever shopped in. Kudos to a great team!!!

Holly Johnston is a great team member at this store. We came in to browse floor models not expecting a purchase today however we found exactly what we were looking for at a great price.

It was a pleasurable experience. I told EJ what I was looking for he directed to what area it was and how to read the tags. He checked on me, to see how things were going and then we made a purchase.

Our experience was great and Kaylee was very helpful with meeting our needs and showing us furniture that met our requirements.

Fantastic service! Morris was the one who took care of us, and he was amazing! Right when we walked in we were greeted and offered a beverage. All the workers were very kind and helpful. Once we found the furniture item we liked, Morris worked so quickly to get all our paperwork filled and completed! I have nothing but amazing things to say about this store and all the people working there. 10/10 would recommend. Definitely ask for Morris!

Pleasant seller. But neglect to give us the full total price. He keep saying monthly prices and only refer to the price on one item instead of itemizing each item pricing.

Service was excellent. The salesman that attended me was great, very knowledgeable, and personable. He went above and beyond to make sure my wife and I left satisfied. Thank and a big shout out to Morris Whitaker.

Morris was awesome and helped us find exactly what we wanted!

The salesman, Tim Fisher, that helped me was great. He listened to what I wanted and knew the inventory enough to help me find exactly what I was looking for without being pushy like so many salespeople can be. He was also able to help me get a discount on some of what I bought. I cannot wait for my furniture to be delivered and have no doubt, based on the quality of what was on the showroom, I will enjoy it for years to come. If you need furniture I would recommend Ashley in College Station and ask for Tim.

Holly was a great salesperson.

Kaylee our sales associate was wonderful! Very polite and knowledgeable!

My daughter found the dresser she wanted and we got 300.00 dollars off. Tim..our sales man , was very nice and helpful. He gave us space and was not pushy !

Helpful sales person (Andrew).

An excellent experience from start to finish for what is typically a stressful scenario of high dollar purchases made with high pressure salesman. EJ took care of us and was not pushy or opinionated in the slightest. We welcomed his educated feedback and assistance throughout the process and will definitely be back!

My sales associate, Andrew, was super chill and amazing. I was able to shop in the store without the typical ‘salesperson hover’. Once I made my selection I was able to just wave at him and he came right over. We chilled on my newly selected sofa and he talked me through the purchasing options and helped me get everything set up for payment. It was a great experience and the relaxed environment was perfect. There was absolutely no pressure to make extra purchases or anything like that.

Had a great experience with Ashley furniture!

Found exactly what I needed quickly!

Excellent service

Absolutely loved this store! Salesman, Morris, not pushy and worked with me at my own pace.The manager was incredible as well. I would highly recommend this store!

Excellent service

My experience with EJ at Ashley Furniture, in College Station has always been exceptional. I would recommend hoing to see EJ for all your needs at Ashley's in College Station. Romeo Moore Jr.

Had a nice experience today at Ashley Furniture Store. The furniture there are nice and modern, and the sales guy was very helpful.

Super nice young man named Tim, was our sales person that day. Very sharp to only been on floor for 3 weeks. I sent his name to my HR department.

Went into the store in College Station, Texas. Met by a young gentleman who was courteous and very helpful. Presented the piece of furniture I was looking for. Was going to purchase it on Amazon. I was offered a price match which I readily purchased. His name was Timmie Fisher

Great service. Go see EJ he will help you out.

Edward Shugart was very helpful and patient. He made purchasing very easy and comfortable. I highly recommend him

Edward was a great salesperson! And super helpful! Would definitely go back!

I enjoyed shopping Ashley Furniture in Bryan! Amira was so helpful in helping me find the pieces of furniture that I wanted!!

Very happy with you

All was great with the purchase until I got a call from Ashley telling me the item I ordered that would be delivered on a certain date would be pushed out another 2 weeks. Super frustrating. Will be cancelling the order if it gets pushed out any further.

EJ went above and beyond to ensure that we received all the info we needed to make our purchase. Thank you EJ for your compassion and high energy. We will surely be back to buy from you again.

The service and attention from the staff was excellent, the variety of furniture and the quality vs. price is quite acceptable.

(Translated by Google) I have shopped at Ashley furniture store several times now, and I want to recommend them, I have never had problems with them, they are always very friendly and very transparent 😊 💯🌟 (Original) Ya van varias veces que compro en la mueblería Ashley, y quiero recomendarla, nunca he tenido problemas con ellos, siempre muy amables y muy transparentes 😊 💯🌟

Great experience..Morris was very helpful and worked with me to get what I was looking for at an affordable price.

Great experience. Zach Easterling was a gracious and helpful salesperson. He answered all our questions and was knowledgeable about the products. The process was efficient.

Andrew, the sales rep was super helpful, friendly and funny. I appreciated his patience and enthusiasm. The two recliners I bought are super comfortable and affordable. Thanks Ashley!

Had a great experience today at the store. Great customer service. Really appreciate Jim helping us today.

We had an exceptional experience while purchasing bedroom furniture, Zachary was very helpful with the process and made it hassle free for us!

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Zach was very professional and helpful with our furniture purchase. This is the 2nd sofa set we have gotten and Ashley Furniture as a whole has stood behind their products thus far.

Was a great in-store experience. The staff was welcoming and accommodating every time I was in the store!

Good service

The purchase was easy and the delivery was great

My sales person Morris was so helpful and knowledgeable about the loveseats I was looking at Give Morris a 5 ++ for customer service Made my experience at the store so pleasurable Thank so much Morris

Ej Nunez was outstanding with his customer service! Would 10/10 come back to buy furniture from Ashley's!

Zack was very helpful and the staff knowledgeable. Love my new bed! Just bought more furniture from this store. Very helpful staff! Just purchased a new bed for an extra room from Tim. Always great service!

Clean store, courteous and knowledgeable staff.

Everyone was very helpful and knowledgeable. Very good experience

Zack has helped me with the last few purchases I've done at Ashley Furniture. He's always very helpful and patient with listening and helping find the right piece to exactly what I'm looking for.

Very knowledgeable with the products

Guest relation are ridiculous they will hang up on you and sound like they are not fitted in their job. They are now Partnered with Synchrony and they charge you late fees without them sending you your statement and your card. The store customer service and manager can not do anything they will just go around and round talking BS over and over. At the end they won't help you. They can't help you. Once they sold you their furniture, that's all they care about.

Very professional

Excellent, Friendly, Professional, I highly recommend Ashley's.

If i could rate this 0 stars I would. I bought a brand new couch and love seat from them. When I bought it home it had stains all over and a big mark on the cushion seating area. I went the very next day to the store and they handed me a third party number which handles complaint. When I called them they said since I bought the item on discount there is no warranty or coverage for the item. The store personnel said since it was delivered to you we are absolved of any responsibility. We don't care if it's a new item or not once it's off our store it belongs to you. Please don't trust the positive reviews as they are probably posted by the sales people working there since they are free all the time.

Very happy with purchase and Tim was great as we added another room to our purchase!

Morris did a great job helping us make our furniture decisions!

From the moment I walked in I was blown away by the selection. I spent nearly two hours stumbling across deal after deal. I could hardly contain mysel from all the excitement I was feeling. Cameron G, had alot to do with the AMAZING experience I had. I thank all of the staff for their willingness to help me out.

I have no complaints,the purchase was smooth and they delivered the day and the time scheduled. No problems no worries, Thanks Ashley. M. Wade

Very friendly and fast

Very friendly and non-overbearing sales staff. Mr. Morris Whitaker and store Mgr., Mr Nuñes went out of their way to meet me in my price range.

Daniel was the best! He got to know me well, and made me very comfortable throughout my few visits buying my first pieces of furniture EVER. Store was very clean, very well kept, and Daniel was very informative. Will be back soon to order more. Also, furniture quality is amazing. I have no regrets!

I went in searching for a new couch/sectional and was greeted by Tracy. She was very helpful and anything I needed she was able to answer and give me estimates. She worked with me and was patient and gave me space every time I needed to think something over. I end up making my purchase and was very pleased with it & with the service Tracy provided. However there was an in store promotion/incentive that I got excited about. A free Yeti cooler with minimum purchase of $2500 or so. When Tracy asked management about the specifics they seem to brush it off and just say only applied to purchases with 6 month finance or less. A detail that was not mention in the add. In any case I was pleased with Tracy but feel robbed out of the cooler specially when I spent upwards of $4000 in the store.

Very helpful people and works with your budget!

Very friendly, knowlegeable, and respo sive staff.

Excellent customer service

EJ was very knowledgeable and helpful.

What an awesome experience!! Daniel is amazing and worked with us over multiple visits to get exactly what we wanted and needed. 10 out of 10 for me!! Thank you Daniel (CS ASHLEY) and thank you Ashley Furniture!!!

Very nice store. Great selection of furniture and very friendly salespeople. Great sales prices for Labor Day. Morris was so nice and very helpful. Best sales guy ever. So knowledgeable and knew his furniture to help me find exactly what I wanted. Thank you.

Very friendly associates and had what I needed in stock at the warehouse for same day pickup.

Julie was very helpful and friendly!

Great job, salesman was great

Whatever you do at this store, please stay away from the Acima representative. It's either he's not well trained or he is purposely misleading customers.

Highly DO NOT recommend! Went to purchase a queen size bedroom set only for the salesman to put in a twin size mattress . Not only that but when informed them that I was giving the wrong size mattress the salesman tells me “ to just sleep on the twin on the floor “ after that it took them 3 days to finally get the exchange made and not only that it takes them a week just to deliver it to me . Whole process was a waste of my time sales representative don’t know how to handle nor talk to customers ! WORST EXPERIENCE EVER .

Good experience and service!

they treated us very well the person who served us was very friendly

Amira was perfect. We will always buy our furniture from her.

I love Ashley Furniture. Andrew was wonderful. He covered everything throughly. I can't wait to get our new bed and for Bob to have a new home office. His desk is gorgeous. Thank you, Andrew for a great afternoon.

Hard to work with, then when I said no thanks they run out to close a deal. Said I’d get my delivery on a said date but not the case. Go somewhere else.

Amira gave us a lot of help and suggestions to find what we wanted and needed for our home. Very patient and made our purchase very satisfying. Delivery service was excellent

Andrew was awesome. Great help.

The sales lady was very nice. She answered my questions and completed the sale in a good time frame. She allowed us to look sround without pressuring me. That made a big difference in making my decision. I'm looking forward to my furniture being delivered soon. It was a very good experience.

Cameron was great. We went in to get a mattress he went over all the options they had. In and out in less then 30 mins.

They have a huge selection furniture. We were shown several different selections of the type of furniture I was looking for. Found the perfect chair. The price was very reasonable and it was actually going to be $100 off from that. Sales lady was very nice and showing us everything and understanding what we were looking for. Comfortable with everything so far.

I was so excited to start buying a king size mattress

Incredibly nice workers and amazing service! These people were so friendly and very helpful, I found the perfect couch for my apartment! Will be coming back!!!!!

Great Experience

Excellent customer service. We needed a couch immediately for my son moving in for college since I would only be in town for one day. Salesperson was very pleasant. Zach made it happen by writing up the transaction and having couch taken off showroom floor and transferred to loading area within 30 minutes while we went to rent a trailer. Really appreciated it.

Great service and very helpful and so nice

Zach was amazing. Helped us tremendously. Appreciate good service!!!

Great furniture and good prices but disastrous delivery service. No communication about a delivery delay and no one seems to have the same story on how or when my furniture is supposed to be delivered. My delivery appointment is almost two weeks after an almost 6,000 dollar purchase. And they gave unclear details on how that's supposed to work because they don't deal with delivery, their warehouse does.

Bought a living room suit as is off the floor. Got it delivered one piece at a time. Turns out the tables were too big. They wouldn’t exchange or return the items. Manager was supposed to call me, never did. Now I’m trying to sell the furniture on Facebook and I bring up the price online. $50 less than what I paid. This place is a rip off.

(Translated by Google) I recommend it 💯 (Original) Lo recomiendo 💯

Is it not standard to speak to guest when they enter? Something so simple would really set the tone for a better shopping experience.

Excellent Customer service

Cameron was great and made purchasing furniture easy

Ask for Morris! I told him what I wanted and he got it done. I was out in no time. Great customer service.

Andrew S was so helpful! He is such a professional! He is very knowledgeable, and he helped me with all the details of buying a new bed. I had lots of scheduling conflicts, and he worked around them. Andrew explained everything on the contract and made sure that I understood every item on the list. Even when I had a last minute change in plans, he was able to accommodate my needs. It was a pleasure to work with Andrew and stress free! I have never purchased furniture on line before today. It was a first!!! Between phone calls, texts, and emails, I never had to step out into the Texas heat. See you, Andrew, in a few years when I need living room furniture.

Morris was great and helped us a lot and was very patience with us. He also gave us space and not hovering all the time. Thank you Morris!

Awesome customer service and our salesman Morris didn’t pressure us or try to to sell us anything we didn’t want!

Morris has always been a great salesman when I have been to Ashley’s. Very helpful and takes the time to help me out with whatever I am looking for.

Great experience at Ashley shopping for a new mattress. Zach was really knowledgeable and helped us make the perfect choice. Will definitely return when needing furniture in the future.

Salesman Daniel was very knowledgeable and made the process very easy

Very good customer service

I have shopped many years with Ashley all over the country. I give Zach and the College Station , TX Store kudos for being attentive but not breathing down my neck!!! Letting me browse and decide answering all my questions. Didn’t buy in the store but called and spoke with Zach later and sealed the deal. I will return! Thanks so much for a great experience!!!

Excellent experience- no pressure and extremely helpful!!

Cameron stuck with me to get the deal done! Cant wait for new furniture for our lodging to arrive!

Cameron was great!! He helped us and was so patient with all my changes, etc. It was a great experience!!

My sales person was charismatic,well diverse in the product,inventory and availability. His greeting was welcoming therefore I decided I'd spend my money with him as opposed to shopping around. Thanks a Million

I wanted to return the sofa that was just delivered. Was told once it was in my home it was mine. I will not be purchasing anything else from Ashley Furniture.

Thank you for the great customer service!!

2nd purchase from Ashley’s! Zack (Zach?) was very professional and handled our purchase in a very timely manner while!

Easy to shop. Sales person was great. No fuss, found what I liked and took it home that day.

After shopping around yesterday, I feel that I was misled about promotions by Andrew. He informed me that the Ashley Outlet store was not running the same promotion that his store was when in fact, they were.

Thought delivery cancelation notices would have been helpful on the 7 failed deliveries. When they finally delivered the service was fine. I would suggest using common language, which customers with college degrees could answer.

Great prices, Zach Easterling was a great salesman. He answered all my questions told me about the great deals Ashley was offering. No pressure.

Great attentive no pressure

The staff was amazing and helpful. My family and I just moved into town and we were able to satisfy our furniture needs.

The salesman was great! I told him what I was looking for. He did a quick walk throughout the store and located the item. Saved me a lot of time!

Zach was awesome! Helped us get our dream couch :)

Our salesman Cameron was amazing. He was kind, walked us through financing info, and was not pushy at all and did not try to corner us into making a purchase (which makes all the difference).

Daniel was awesome!

Morris was very friendly, helpful patient and gave me good prices on everything i chose! He truly made my first time buying furniture easy and stress free.

I have always had a great experience shopping at Ashley. Now that they are under new management it’s even better. After receiving a huge discount during their Super Saturday sale, I happened to find some of the furniture for slightly less and they didn’t hesitate to price match. The staff is friendly and knowledgeable which is why Ashley is my go to store when furniture shopping in CS!

The service was very good, friendly and very helpful

Computer system has been down and had not allowed a delivery date to be scheduled.

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Horrible customer service we waited over 6 hours for our delivery. When we were promised within a 3 hour window. No call from the store or driver. I had to call several times and still no return reply. I am not happy with them at all.

David was very easy to work with Wanted to make sure we were satisfied

Wonderful staff!

We have been very happy with each piece we have bought for our home. Our salesman EJ Is always knowledgeable about the products and helps us find just what we need for our space!

Great experience! The staff was welcoming but didn't hover. They gave us the time and space to figure out what we liked. When we did decide, E.J was there to make the experience easy and he was super informed on any questions we had regarding warrantees and delivery. Highly recommend and they are having a great Memorial Day promo!

Excellent sales person

Great service! We’ve bought 2 couches from this store in the past few years and always get a great salesman. EJ was attentive and not pushy with wanting us to purchase. He showed us everything in the store that he thought we might like and did a great job with helping us make the purchase!

Great service. Friendly staff. Morris was awesome and the couch is great!

Daniel was awesome! Super helpful and nice!

Zach was so helpful in finding the perfect setup for my mom. Easy transaction!

Thank you Holly Johnston for the extended communication that allowed us to close the deal on a wonderful couch. Thank you

Good options salesperson works with you to stay on budget.

Great customer service until delivery, but if you are unhappy with your purchase after it arrives you are out of luck. There is no customer satisfaction guarantee, except for mattresses. I bought a couch that felt good in the store but once it arrived is very uncomfortable to sit on for any length of time. I’ve had it 3 days and my back has hurt every day since it arrived. I learned an expensive lesson with this purchase and that lesson is to never buy from Ashley Furniture again.

Great customer service until delivery. If you are unhappy with your purchase after it is delivered, you are out of luck. They have no customer satisfaction guarantee, except for mattresses. I bought a couch that felt good in the store but after it arrived is very uncomfortable to sit in for any length of time. I've had it for 3 days and my back has hurt every day since I received it. I learned an expensive lesson with this purchase and that is to never buy anything from Ashley Furniture again.

Morris was friendly and helpful.

InStore was great. Everyone was professional and easy to work with. I would recommend this place to anyone. The only bad thing I have to say is I paid for the Premium home delivery and took the day off to be at home during the delivery. The day of I'm told I will not be receiving my furniture because they don't see a reply from me in their system for the delivery date even though I have the text message proof of my reply verification from them it was received.

Holly was extremely helpful and patient with us! Highly recommend!

(Translated by Google) Professionals. Very kind. We found everything we needed (Original) Profesionales. Muy amables. Encontramos todo lo que necesitabamos

Morris Whitaker did an amazing job welcoming us as soon as we walked in the door. He kindly told us and walked us through every step finding the perfect furniture for our home. Thank you morris

Great customer service and very helpful with purchase.

Great selection, great prices, and very accommodating staff!

Fantastic service and plenty of options. Cameron is a top rate sales person. Great job.

Nice sales man. Answered questions and let us look around. We bought other furniture at Ashley, and good experience then too.

Easy and quick process…but $500 for local delivery when we spent almost $4,000.00. RIDICULOUS!!!

We had Zach helping us out. He was really patient and super helpful. We got exactly what we were looking for here. And the deals were amazing!

Man the people are very welcoming there but the best man who really relayed to my fiancé and, and help us purchase furniture was Mr EJ Nunez. Great guy you not only does he communicate but he over communicates to ensure all question and concerns were addressed. I will definitely be back to buy again. If Mr. Nunez is available he will be the first person I will recommend. Thank You!!!

Holly Johnston assisted us in the purchase of new leather power sofa and recliner. Extremely helpful to show us all options available in colors and styles. No high pressure, just courteous and patient assistance while we made a decision. Holly assisted us in 2020 in our purchase of bedroom furniture, as well. Will definitely ask for Holly when making future purchases.

Z said that he would have everything ready for me to pay and that I could go pick up the items today by 6pm at the warehouse so I said, I'm on the way now. Then when I arrived he was no where to be found. Other salesman sent him messages or went to tell him that I was here but I never did find out why he did not come out. I asked if the items were entered in the system. J found them in the computer so as I was about to pay, I noticed that the price was 2x what I discussed over the phone with Z. After I got that resolved with J, I asked for the address of the warehouse so that I could go pick up the items. Z had told me that he would message me the address, but he never did. Then J told me the warehouse closes at 3pm today so you will need to wait until tomorrow! Z had more than 3 strikes today!

Unfortunately our experience was not great. We bought a couch and I’ve been trying to use the warranty on it and I haven’t received any answers. It’s going on a month now. Each time I go and ask about an update they have no new updates on it and it seems like they don’t know what’s going on.

Andrew, Cameron and Kerry (spelling?) made our experience an awesome visit. And it was great to be Cameron’s first sale. I would even go and say next time we are in the market for furniture, we would come back and see these guys.

Great customer service! Everything went very smoothly! The texting app was a fabulous tool!

Went to store to check out reclining sofa. Gave sales lady information to update to receive a quote.. she did not update all the contact information. Send an invoice to my husband for a three piece living room set. He was not happy!!!

Morris was very patient with us. We had changed our minds at least three times. And we actually were going to leave and he convinced us to stay.

I took my mother-in-law to the College Station Store back in February to get a Lift Recliner for my father-in-law who has suffered a stroke. I believe the salesman who worked with us was Morris. The chair has been scheduled for delivery and cancelled twice now. This is unacceptable. If I don't get a reply back from the person who runs this store today, I will never recommend anyone shop at Ashley Furniture again.

Sales rep Daniel was very professional, kind and manor-able made the experience with buying furniture easy and great, all around very pleased

Did our order by phone great help from Morris...can't wait to get my new recliner this coming Tuesday....

I cannot express enough how disappointed in Ashley Furniture I am. Before you buy from them you better make sure you have been told that they have been bought out by another company and they no longer accept returns. I bought a couch from them. It did not fit in my space I bought it prior to the company being bought out it took about eight weeks for it to come in. We picked it up right away when we got the call and it did not fit in our space. They refused to give us a refund on it. Sorry customer service for doing that no where was I told or on my receipt does it say final sale no refunds nothing. I will never do business with Ashley Furniture again.

Awesome salesmanship

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Great service

Great help and worked for me to get best deals

Our salesman, Morris was so nice to us. Let us take our time to look and then was very helpful with our questions

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Ashley Furniture Store Bryan/ College Station knows how to take your money but when it comes to giving credit back you just sit and wait. It been 6 weeks that I’ve been waiting. I’ve call and even been at the store 4 times and the only thing accounting manager tells me is you will get your credit. I have even talked to the assistant store manager and I’m getting the same story. I would not recommend this Ashley Furniture Store in Bryan/College Station Tx.👎👎

They fix their product when it is broken during shipment.

Bought a new table and living room set. Staff is accommodating and knowledgeable. Recommend this place for furniture.

I'm not the one big on leaving bad reviews but this is really the only way to go about getting it to their attention. The ashley furniture store in college station Texas has got to do better. Don't get me wrong it's a nice store and nice folks working there but I'm going on 3 months now waiting on the correct couch. I went there back in January and ordered a sectional and a bedroom set. Got bits and pieces over 2 months for the bedroom set. Finally after 2 months I got the sofa. It was the wrong one. Went up to the store told them and they "accidentally " ordered it facing the wrong way. Ok not too big of a deal. Re ordered the couch. A month later i finally get half of the correct side. I called and asked about the other half that didnt get delivered and they said it was back ordered. But as they were checking the order it was apparently ordered wrong again. And was going to have to left side pieces. So after raising a fuss they re ordered once again and of course it is on back order. I spent well over 4k there and I'm over 3 months in and only half a couch. Talked to managers to see if we could get it figured or refunded or some kind of store credit and all they have to tell me is all we can do is say sorry. REALLY??? SORRY? That's it. This was definitely a huge headache so I will for sure not be spending anymore money at that store. And if anyone is ordering from them double check your handlers paperwork and make sure they order the correct items. Or you'll be in the same boat.

Very personable, friendly and professional service. Thanks to Morris, we were able to find exactly what we came to Ashley Furniture for…including great prices!

Holly Johnson was very professional. Great personality. She had knowledge in what we were looking at. Took time to listen to my husband and our concerns. We ended up buying more than what we came in for. WE are very pleased with how we were treated and thank Holly for all of her help.

Holly made the purchase of the sleeper sofa we bought very easy!

What an awesome experience !! CareyTapley made our experience a reality with his excellent customer service and personal touch.

The sales team were very courteous, polite and helpful. Thank You.

Holly Johnson is a fabulous saleswoman, she understood our needs. The buffet stand was just what we were looking for!

Excellent service today by Bryan! Thank you

Ashley Furniture is my go to place when remodeling. Andrew, Mike and Casey are awesome!! As long as they work there; Ashley Furniture will continue to receive my business!!

Easy friendly experience! Thank you so much Cary Tapley!!

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After months of shopping I purchased the Alesandra Sofa from Ashley. I waited several months for delivery which arrived in November 2021. I LOVED the couch until January 2023 when it was suddenly sinking. The decking (base for the cushion) has almost completely torn and will no longer support the couch. After extensive contact with customer service I have been informed the warrantee was only for 12 months (I missed it by 6 weeks) and they will not offer any assistance. The decking is clearly defective and I have photos to demonstrate this. Ashley claims the couch was abused in some way for this type of tear to occur. The couch is in pristine condition aside from the decking and was only used by four adults in home. So very unhappy with the outcome. Apparently Ashley furniture has a 13 month lifespan so buyer beware! UPDATE: Ashley furniture reached out on this post indicating they would provide some support however, after communication with the local store, they were unwilling to provide any support since the order was online. Apparently, the online store is separate??? Either way, I continue to have a 13 month old couch, damaged beyond repair from normal adult use and no assistance from Ashley..both local store and online. Buyer beware....

After months of shopping I purchased the Alesandra Sofa from Ashley. I waited several months for delivery which arrived in November 2021. I LOVED the couch until January 2023 when it was suddenly sinking. The decking (base for the cushion) has almost completely torn and will no longer support the couch. After extensive contact with customer service I have been informed the warrantee was only for 12 months (I missed it by 6 weeks) and they will not offer any assistance. The decking is clearly defective and I have photos to demonstrate this. Ashley claims the couch was abused in some way for this type of tear to occur. The couch is in pristine condition aside from the decking and was only used by four adults in home. So very unhappy with the outcome. Apparently Ashley furniture has a 13 month lifespan so buyer beware!

I bought a recliner and was told it would be in on a certain day. So I showed up, and I was told it was not in stock and was on its way even after being told it was ready. I never received my recliner and canceled the order and was told my refund would be in the mail within 2 weeks. It has been almost 1 month and 2 weeks months now, and there is no refund. They have an excuse every time I call. We're sorry the person who deals with that is not in till Friday, and I still hear nothing. Then they say I'm sorry, the owner sold the company to someone else, and we can't get ahold of her, but your refund should be coming from Canada now, and we have no way of checking. 1480.00 dollars may not be a lot to them, but to a 100%disabled vet, it means a lot.

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The purchasing experience was great but everything after that day was AWFUL!!!!! Furniture was delayed again and again and I was NEVER updated when things arrived. I had to keep calling to get info and they were so rude when they would answer my questions. DO NOT BUY FURNITURE HERE if you want your furniture within a certain time frame and if you expect courtesy calls. I should have read reviews before spending so much money and be treated like trash.

I ordered a new dining room set and was told it was in stock at the local warehouse. When I arrived to get my table they said it was out of stock and not expected for up to a month. I would not recommend buying anything from them based on faulty information given during the sale.

Jacob Woodard-Rueda was so helpful!! He was very knowledgeable and knew exactly what I was looking for.

We were lied to about nearly every detail by our salesperson. Ordered a month and a half before our delivery date, were told ONLY our rug would be delayed past our delivery date. That’s fine. Delivery date comes around, 3 out of our 9 pieces are delivered. They tell us the rest will be delivered in 2 days. We call again the next day to make sure, and now it’s a month out. We are in an empty apartment with absolutely no seating, no bed, nothing for A MONTH and were promised MULTIPLE times that would not be the case. Every time we call we get different information, and it is very obvious now that our salesperson was lying to us and saying anything she could to make the sale. Even told us our furniture would be assembled for us to get us to pay an extra $600 for delivery- nope, it’s delivered in boxes and left for you to deal with. If you can’t sale your stuff honestly maybe you should be in a different business. Be careful buying here unless you can purchase 6 months in advance, and take anything they say with an grain of salt.

EJ was great and helped us find a great deal on a high quality couch that was also the perfect color. He didn't follow us around or pressure us into anything, he was always available when needed and was knowledgeable. I've had this couch for almost 2 months now and had 0 problems. Will definitely be returning whenever furniture is needed.

I experienced terrible customer service. I bought a bedroom set from another Ashley location and picked it up from the warehouse in Houston. After getting it home I realized one of the drawer handles was messed up. I tried to get a new one from the store in College Station and after experiencing a very sassy employee they later called back and wanted to charge me $30 for a new handle.

Accomplished what we needed, BEDS, & Holly was a dream. Had to wait for order, but it is being delivered & that is terrific. Sadly, previous store did not work out, but that 'no' got us a perfect YES.

Ordered a bedroom set in january and still have not recieved my furniture. Told them i would not accept delivery until all pieces were there because my in laws started paying for a full living room set when they only had one couch. Everytime ashley gets one piece they call and try to schedule delivery so they can start getting paid. Our newest estimated delivery date is now july. I will never use them again

Was told on the phone one price, got to the store and the price was much higher. The sales person should have been more knowledgeable and friendly. You fill out your digital credit forms on a kiosk with a large monitor that can be seen by anyone walking by or sitting on the display furniture. All the furniture takes months to get. The furniture seems to be well made and we're anxious to get it.

We placed an order in September and was told the furniture would arrive in October. It is now February and we are still being told they do not know when our furniture will arrive.

It was not at this store. It was Ashley Online. Never buy ANYTHING from Ashley Online. It is a scam. They are thieves. They will not try to do right by you in any way.

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Love their furniture. Sales staff are awesome.

Nice furniture. A lot to choose from.

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The only thing I did not like was as soon as you walked through the door you had like 2 to 4 different sales associates come up and ask you every 5 to 15 minutes if you need anything. I want to be able to walk in the store and be able to browse and look around without having to be asked 400 different times if I need any help if I need help or assistant I know how to walk up to a sales associate and ask. Needless to say I ended up walking right out.

Great experience with Jacob! Love my new couch!

Maria is a terrible sales woman and will lie to get a sale. Zero accountability from her GM Scott! The owners need to re-evaluate their staff. Terrible!

My husband and I bought a sectional and an ottoman, the sales rep Maria had no problem making the sale by giving us ETA’s that we’re within weeks for the sectional and one month on the Ottoman. She began completely ignoring our text messages once we started trying to ask about a rock solid ETA, got to the point where I had to contact the store directly spoke to a manager about it, the very next day I got a call for my sectional to be delivered. While I love the sectional the rep Maria made no contact to me about my ottoman. Contacted Maria today about my ottoman, she gave me an ETA of mid January! When I asked for a manager she hung up on me. Called back and the GM Scott has informed me that it will be mid January, Horrible customer service absolutely atrocious sales reps, and the manager is taking zero accountability for it

Worst place! They r not honest!

Don't bother with their vacation promotions. We've called 4 times so far trying to track down our "Las Vegas" trip and noone takes responsibility. Promotions are an overpriced joke.

Sales staff is great at making the sale, but terrible on actual customer service. Was told 2nd half of my order would be ready for delivery at the start of July. It is now September and still not everything is in. Additionally, I am making full payments to Ashley on furniture I do not have yet. No one seems to have actual solutions only blaming supply chain (understandable given the pandemic) but at least update your customers on any delay. Will never buy from Ashley again, I should have learned the first time.

I went to Ashley's Furniture last month (July) to order a mattress and base. We picked them up yesterday from the warehouse and when we opened the base we noticed it was not the one we ordered. I called the sales person(Chelsea) and explained to her what happened, she stated she will have to call me back and asked if we had a picture of the one we ordered. We sent Chelsea the picture of what we ordered and at that time she said she will get with manager and call us back. When she called back she said that unfortunately she had entered the wrong number because it was only one digit difference and that she could order the right one but that there was a price difference of about $500. Both the sales person and the manager admitted that the wrong item number was entered and yet they would not very make it right unless I paid another $500. It is very unfortunate that we always buy local to support our businesses and this is how we are treated. Even though they ordered the wrong base, they will not return it still new in box. We are stuck with an item we did not want and there is no way to get our money back. They were not helpful and acted as though we were an inconvenience because they messed up our order. Do not shop here, they do not care about customer service.

No not honest people and I have not been able to speak with anyone about my problem with these mattresses yet. I felt safe when I went to Ashley’s I thought I getting what I paid for.😢😢😢

We had been informed that our new mattress would be delivered on the 21st of July. When I contact them regarding no phone call or notification, I was given attitude and called a lier many times as the gentleman continued to informed me that isn't the policy and they never give a date as when the furniture will be delivered. They are now saying we will have to wait several weeks longer for the bed and they are unable to give me an estimate as to when the rest of the furniture ( livingroom) will arrive. I would really like to get my home back together and am getting tired of these large companies using the same excuses. They don't seem to care about the customers.

A few months after a great experience of buying my furniture at this store, I had a terrible customer service by Cindy (a receptionist who answers the phone). It was so bad that I had to post my complaints. Just a few days later, the general manager (Scott) reached out to me and apologized.. He listened to my case and offered to help. Some of the items I ordered in April was not going to be ready until September and I really needed them by August. So he said that he will try to find alternate furniture in their inventory. After about 30 min later, he found two desks (sent me the picture and they looked nice) and included to be shipped with other furniture. When they arrived, they looked better than the ones I ordered originally.. On the delivery day, while the guys were assembling the bed, they realized that there were some errors made at the factory and they could not finish assembling them. So the delivery guys left them without getting them completed. I called Scott and explained the situation, he sent a technician out on Saturday!! The technician came within an hour and fixed the problem. I was very impressed.. Because of Scott, my review is changing from 1 star to 5 star.. I will definitely buy more furniture from them.. I just have to avoid running into Cindy..

Good product. Good price. Very poor customer service. We were not acknowledged as we entered the store or as we were waiting for our order to be processed(which took quite a while).

Bought bed months back and still have not received it and am already currently paying for it. Ridiculous!!

Sales person was smug and rude when I came in looking for furniture for my mom. “What you see is what you get.” Was her response. Need to work on people skills. I won’t be back.

better client service and quality

It's 2021, but the sales associate made us feel like we stepped into the 1950s with his sexism. It was as if I was invisible to him: he only introduced himself to my bf, only asked my bf's name, when he'd come up to us he'd position himself only in front of my bf, only looked at him, only asked him if he had any questions. My bf noticed and was bothered by it too. The furniture wasn't to our liking anyway-- there's higher quality stuff at the same price else where in town.

Ordered furniture end of March very start of April still haven't gotten in in June so I canceled the furniture two weeks ago. Had already been making payments and still can't get straight answers on when I'll get my money back. Financial companies saying that Ashely has not notified them of cancelation so they can't give money back or take it off my credit. Will NEVER use them again!

If I could give them 0 stars I would, I will never buy anything from this store again, I purchased a sofa and loveseat in March, I was told that furniture would be delivered in May, between May 10 and 15th, cleared out my living room and when I called to see where my furniture was I was informed that it would not be here until June 17th, after much back and forth my loveseat was delivered on June 5th. The customer service is horrible, the manager of this store has no compassion for his customers and is very rude. I would not advise anyone to purchase anything from this store.

You will be waiting and waiting for the arrival of your furniture . The delivery date always changes. Better off going somewhere else. Don't waste your time.

I was told my couches would be delivered in June and then when I called to ask what day in June she then tells me they pushed the date back till end July with out me being informed about it. I will not be purchasing again from this Ashley’s

Friendly staff and good prices.

The GM doesn’t know how to talk to people and don’t expect to order anything and have it actually show up between the expected date still haven’t got the dresser I ordered back in the beginning of April I just got the bed frame I ordered at the same time as the dresser and it was damaged smh worst experience I have ever had with this company I can promise you I will NOT be recommending Ashley’s to anyone

No pressure. Believe me I laid on more mattresses than one can imagine. Of course I finally decided on the most expensive one! Lol 😂

Ordered Dinning Table with 6 chairs, and 2 Sofa. Got the dining Table in time, each time someone use the chairs, they make crack sounds. ..... For Sofas, they promised 6 weeks, after six week I called them to check the status, they told me they will delay another 6 weeks. I just cancelled the order. They should had notified me for the delay as soon they know it not wait till I call them....... My Advice, just go and buy from another store, no trust in their promises, and low quality furniture.

2nd time to purchase here. Excellent products and very knowledgeable and very friendly sales staff.

Pricing Ok Quality Ok Had a better experience with the online sales and customer service.

I purchased a bedroom in labor day last year. I was very long time waiting for deliver it and when it delivered it was wrong bedroom and I had to reorder again and after the one month I received the correct one but when they wanted to install the bed they've damaged the new bed and I called several times to customer and they didn't respond it. I really feel frustrating after the one year they still don't respond and they didn't care about the customer.

Jacob was great! Very informative and polite.

Will never be using Ashley again in any lifetime. I ordered furniture in AUGUST 2020......still haven't received all of it. Pandemic or no pandemic....this is unacceptable since people I know who ordered furniture AFTER me...have all gotten theirs delivered. There is NEVER follow up. And when I do call it's always I DONT KNOW. At this point I have been patient enough.

My husband and I recently bought a new bed set (bed, 2 dressers, and 2 nightstands) and we love it!! Unfortunately, I can’t remember who helped us out, but he’s a tall guy (maybe Brandon? I think?). He was so helpful and didn’t really try to upsell us on a more expensive set. He helped us pick out the right one for us and got us all set up for home delivery (which comes with set-up for free too)! I would definitely have anyone go here at least to just take a look around.

I bought a sectional from Ashley's off Hwy 6 in November and initial expected arrival was January 5-12, it has since been delayed numerous times and I have still not received it. My sales associate stopped responding to my messages, so I called and talked to Scott who is supposed to be the GM. They offered me free delivery, which I did appreciate, but I still have no sectional that I spent $1,000 on, now I'm not even hearing anything back from the GM after messaging him days ago. They keep telling me Covid is what keeps delaying my sectional but nothing has changed since November aside from no couch. All I've gotten is the run around and if I don't get my couch in the next week I will be returning to the store to have my money refunded and take my business elsewhere!

Stay away from Ashley.... They are NOT serious about warranty...

Good customer service and prices!

Not many people shopping. I was pleasantly surprised that I was allowed to shop on my own and approached later to see if I needed help.

So happy with our experience! Alex was great. He was not pushy, and let us choose what we really wanted. Very kind and helpful. It was a smooth process from beginning to end!

They told me our product would be ready in October. Then I have to call them and find out that it won’t be available until February. They wouldn’t even try to get me a loaner for the time I was without a couch. What kind of place is Scott Morrison running, horrible customer service!!

I bought a living room set and within 90 days it started falling apart. Contacted them and they said dix you purchase extended warranty. I said I did so they sent a man out and he took pics. I kept waiting but no reply. So I finally talked to manager and they said nothing would be done. I feel like they cheated me .

They are eager to help you find the right furniture, surely have you sign all paperwork and insist you initial the delivery date to make you as the customer understand the delivery date. As soon as you walk out the door, you are no longer a customer. I placed my order in a July. Shawn had me initial the delivery date to be in September-which was fine. As we near the delivery date Shawn doesn’t call ( I had to reach out) to let me know my order has been pushed to October and In two separate shipments. I spoke with a different salesperson because Shawn isn’t available. Long story short, here we are in oct 1st, I finally get on piece of furniture or so I think. I don’t get a call from Ashley’s furniture. I call to check on my order, once again it’s been pushed further into October. Shawn did finally pick up the phone call and said I can cancel my order. Wow!

Helpful guys and competitive prices and wearhouse is close

Went in to order a couch and bed frame. I was told the couches would take a month to come in. After a month I never received a call, so I called the store to ask about my order. I was given the run around but was finally told it would be another 2 months before they would come in. I asked to cancel my order and was still given the run around. The lady that took my message ended up being the one to cancel my order, even though she was the one who told me I had to speak to someone else. This was all back at the beginning of August. I just got my bill for my bed frame and Ashley’s billed me for the couches I never received and canceled. The finance company stated they haven’t received any notice from the store and I should call them. I called the store and the lady that answered never asked for my info but stated she was “aware of the issue and working on getting it fixed.”

Purched a sectional in February, unfortunately they would not be able to have it delivered untill March. Well March came along and the day they were suppose to deliver they canceld due to the sofa being damaged so they had to order anothe one. On the side note I already gave away my old sectional so I was stuck with an empty livingroom. Had to reschedule for a few weeks later. Day arrives for them to deliver it and the couch is tore. So I started to inspect the sofa for anymore damage so when I reported it, it can all be in one ticket. I noticed it wasn't even a new sofa I waited for it was the one that was in store at the show room floor hint the tag. So I reached out to the sales man that week on the damaged sofa and I received no response from him. I called the store to see on how I would get it repaired and they passed the phone to him he I had multiple questions due to my purchase and it seems no one can give me a direct answer along the lines of they didn't have the info so they will have someone call me. It is now September and no one has reached out for my repairs or issues. I called the Acceptance now (finance company) to see if they can help me but the question I had I would have to call the store I purchased from. She did see some issue with my paper work so she was going to have her supervisor call me on there end to figure it out. A damnaged showroom floor couch that I received at a purchased of 1,497.94 is now going to cost me 3,651.84. Think I'm going to stick to furniture row at least I know the quality is better and I'm not getting the run around and paying double in the price from what they told me.

Bad way to treat the costumers ..the give you the appointment in dont delivery the orders many times always don't tall the thru bad way bad company...don't not go to this company

If I could I would give this business a 0. I regret wasting my time at the store, shopping for a sofa, finding one I like, ordering it and waiting for 3 months for a sofa that never arrived. When I called to follow up, they suddenly realized there was ANOTHER (that's right another) delay in processing and shipping. They wanted me to wait another 6 weeks until they can have the sofa sent (probably so they can delay again).ABSOLUTE WORST! DO NOT order from this company (or maybe this location in BCS) unless you won't need a sofa for a year later...not exaggerating much.

Great service and Shane was awesome. Above and beyond service.

Everyone was very helpful and friendly

I ordered a couch on May 23rd. At first we were told it would be ready to pick up in 3 weeks. Then it changed to 4. Then 5. Then 6. Then, we were told to come pick it up after 12 on July 4th. Not wanting to drive and waste my holiday, I called to be sure it was ready. Guess what. It still wasn’t ready. Still don’t have the couch.

Always have great stuff at a good price delivery does take a while though

I just came from the Ashley Furniture Store in College Station, TX. I wanted to purchase a coffee table and an end table. I did not have my Ashley card with me. I was informed that the account could be found in the computer system. I was taken to a lady at the front counter. She asked for my I.D. The woman balked when I handed her my I.D. and asked if I knew whether it was expired or not. I explained to her that I was aware and that The Texas Department of Public Safety had exempted everyone who had a license expire after 3/13/20 due to the COVID-19 pandemic. The DPS is not handling any renewals that are not essential until they fully open back up, sometime in mid-summer. She told me that she would not be able to help me. So 1.). You lost a sale to a customer. 2.). I am a loyal customer that will not be back. 3.). I already have an account, so I fail to see what the issue is. Incidentally, I have excellent credit, a large credit line, and carry a $0 balance. and 4.). Customers should not be penalized for the COVID-19 pandemic. I cannot call the Texas Department of Public Safety and tell them to hurry along because I just have to have this cute coffee table immediately. I am extremely upset. This should have NEVER been an issue.‬

Great service

Personal service was excellent.

We went to the store to buy several things and Jacob helped us. He came back with his "great price". We went home and out of boredom looked at their website to only find it was significantly cheaper to buy online! Trying to be loyal to Jacob, we told him about this and asked if they would price match it because he mentioned previously they do. Over the phone he said they price matched and thanked us for not buying online because he wouldn't have received any comission. Days later my wife went into the store to buy to only get an hours worth of "crunching numbers" like they do at car dealerships. DO NOT WASTE YOUR TIME WITH THESE PEOPLE. BUY THROUGH THEIR WEBSITE IF YOU DO.

Walked the whole store, not a single employee asked us if we needed any assistance until we were walking out the store. When we told the employee that we were looking for the computer "big screen" catalog, his only statement was, "Yea it has been down for a while." No, "what item are you looking for?" Or anything...

Very friendly people great selection of furniture

I've bought at Ashley before and this time I purchased a Recliner and the salesman was Awesome that helped me. And I found exactly what I wanted and got my Recliner Delivered in two days. Everything went very well with no problems at all. Everyone at Ashley was very nice to me. I'm so glad I did my furniture shopping there again. Thank you so much!

Six months ago, we ordered a bed and two nightstands. The process to order them was seamless, from the website to the app to the phoNe call with a sales person. However, we drove an hour each way to pick up the furniture when it came in -- to avoid a pricey delivery fee -- and the trouble began as soon as we started setting up. The bed came missing the slats under the mattress, so we had to fashion our own with the additional purchase of lumber. The construction of the bed is cheap; &"flimsy&" is the word I&'d use. It&'s also slightly too large, so that our king size mattress sits about 2 inches inside the edge of the frame on either side. The nightstands were unnecessarily difficult to put together, and the drawers of one seemed not to fit at all. After many, many tries, we finally were able to get them to sit precariously on the slide arms.

Six months ago, we ordered a bed and two nightstands. The process to order them was seamless, from the website to the app to the phoNe call with a sales person. However, we drove an hour each way to pick up the furniture when it came in -- to avoid a pricey delivery fee -- and the trouble began as soon as we started setting up. The bed came missing the slats under the mattress, so we had to fashion our own with the additional purchase of lumber. The construction of the bed is cheap; "flimsy" is the word I'd use. It's also slightly too large, so that our king size mattress sits about 2 inches inside the edge of the frame on either side. The nightstands were unnecessarily difficult to put together, and the drawers of one seemed not to fit at all. After many, many tries, we finally were able to get them to sit precariously on the slide arms.

I like the quality of the funiture

Kind staff

Morris is great!!

I really like their showroom. Associates greet you and serve better than other places. No bad experience at this location.

Good prices and Top notch Furniture.

Nice furniture and great staff, but it is pricey.

In July, my husband and I bought a bed, mattresses, etc. We were told if they weren't right, we could exchange them after 30 days. We had to buy their special mattress covers if we thought we might have to exchange them, so we did. My husband asked for a firm, and I asked for a medium. 30 days later, my husband was happy, but I hadn't slept well, waking up with hip, shoulder, and back aches. I needed a softer mattress. So I called the store. I explained to the person on the phone that I needed to exchange my mattress for a softer one. She told me she'd get back with me. One week later, I hadn't heard anything. So I called again. Was told again they'd get back with me. One week later, no response. I called again. Was able to talk to the salesperson we had originally. He asked me to send a picture of the mattress labels, so I did. He came back, saying my husband had a medium, and I had a soft. I sent the picture to Serta, and they said mine was a medium. Talked to the salesperson again. Now I am told there are no soft mattresses in the store. He said he'd see what he could do. Have never heard a response. I ended up buying a gel foam/ memory foam mattress to put over my Ashley mattress. For the first time in 3 months, I can now sleep all night, and wake up without hip, back, or shoulder aches. If you go to Ashley, be sure your first choice is your only choice!

I was told my furniture was to be delivered by August 20 to the local warehouse where I could pick it up. I called to confirm on the morning of the 22nd that everything came in and was told everything except 2 items had not arrived which was fine with me. I took off half a day of work and rented a big U-Haul truck and was told to call an hour before arriving. When calling I was informed by a different person that several items had not arrived and they are unsure why or when they would arrive. The representative then told me I would receive a call back within ten minutes and was just txted from the salesman that over half my order was damaged during shipping which included a king bed frame, a couch and two nightstands that were all damaged. I never received a call or message about this problem until after renting trucks and taking off work. The communication with Ashley HomeStore and the warehouse is horrible. The customer service is even worse!!!!!!! I also was supposed to receive a reimbursement from a previous purchase warranty that was not used and have yet to receive that. It has been well over a month since spending $2000 and have not received one single item of my furniture purchase!! The lady in the warehouse said that the salesman lied to me about the furniture being damaged and it is just on backorder but couldn’t believe how I am being treated. I finally received a call saying all of my furniture was in stock. After picking everything up, the bed frame was broken and we were given a incorrect dresser. In the last few weeks I have been speaking to Brandon, the distribution manager who assured me that everything would get corrected. Today was the scheduled delivery date (after I had to reschedule a week later) and the bed frame was delivered and set up but the dresser was never ordered. I am currently waiting on Brandon to call me back.....

excellent service. real nice sales people. 10 out 10.

Good service and friendly people

Horrible experience so far. I purchased an entire bedroom and living room set from Alex Aleksic a salesman at Ashley furniture. The date that everything supposedly arrived at the warehouse, I rented a 26 foot U-Haul to pick it up and was told afterwards by Alex that several items were damaged during shipping and it would have to be reordered. The warehouse consultant told me that nothing was ever damaged and was just on backorder. I then spoke with the general manager Scott that apologized profusely and ensured me that everything would be taken care of and the remaining furniture would be delivered and set up at no charge. I was told the estimated date of arrival would be September 13th and Scott would keep in touch with me to set up a delivery date and time prior to arrival. That date came and past and I have heard nothing. I called the warehouse and sure enough everything came in so I arranged with a very nice lady named Amber at the location for myself to pick everything up. After unboxing my new dressers I realized that we were given an incorrect dresser and my new bed frame was cracked on the inside. I called Ashley furniture yesterday and was told Scott was off for the day and a detailed message was left with an associate for him to call me back this morning. I still have yet to receive a call back. On another note, when originally purchasing the furniture, I inquired about receiving a credit from a previous purchase of a warranty package from a couch set. I was told by Alex that we would receive a credit for this and would be contacted by Ashley furniture warranty department who would send this reimbursement back to me through my purchasing credit card. I never received this credit after 2 months of waiting. Scott ensured me that he would get to the bottom of this issue and yet again, I have heard nothing about this reimbursement.

Very terrible service from Casey who seemed very disinterested in helping myself and my mother. She's a valued customer and his lack of knowledge coupled with his attitude really turned me off from this location. However on the way out, Morris assisted us when we asked and it made the experience worthwhile. My advice would be going to a store where ALL the employees make you feel welcomed and want to help you. The Houston employees never treat cudtomers this way.

Love this place! Great furniture and great staff!

Okay

Alex was fantastic this morning in helping us find a new dresser. He was very polite and attentive without being pushy which i find at other similar stores.

Purchased 4 bar stools among other things and still have not received all of our bar stools 3 months later. Now my salesman and the delivery department refuse to return our calls.

Great selection and wonderful staff

Associate Brad had extensive knowledge and was very polite and professional came in with in less than 5 Seconds he was their greeting me with a great handshake definitely listens to what the customer wants and needs I recommend this place.

My sales person was very pleasant and knowledgeable. Had a great experience.

Purchase a bedroom set which hopefully gets installed today. This review isn’t about the furniture but about the delivery service. I took time off work to meet them at my home. They tell us 30 minutes til they arrive and an hour later still not there. When I call the warehouse to check on the ETA I am told they haven’t even left the previous stop. This is terrible customer service and will definitely have an impact on my future furniture purchases.

Holly was super helpful and overall a great sales person. She was able to answer all the questions we had and not only that but she tended to my son when he was getting a little restless while we were still browsing. Def. recommend her to anyone that goes into Ashley Furniture.

Holly was awesome, patient, and very knowledgeable. She made the experience of investing in new furniture so easy and comforting. She was down to earth, funny and most of all went at our pace. Not pushy or forceful. She showed us every piece of furniture we thought we wanted until we found the perfect fit for our home. Ask for Holly if you ever need furniture!!! She is amazing!

Great service from Brad Holleman at the College Station location. We got what we were looking for at a good price.

Okay. Decent selection, bigger inside than we were expecting.

Love this place

Although the prices are pretty great compared to other companies and the quality of the furniture is great, the delivery is incredibly disappointing. We ordered furniture on 6/12 and were originally told that we would have everything delivered in two weeks. But when they actually placed the order, the furniture was not expected until 7/3. 7/3 rolls around and we have no furniture still. Finally a portion of our furniture is delivered on 7/6. But we were still missing 4 pieces. 7/19 rolls around and we get one piece delivered. Now our other 3 pieces are not expected until 8/13, a complete 2 months after purchase. On top of all of this, the delivery team left several thousand silica beads all over the house that I had to vacuum before our cats got to them. Very disappointed in the service that comes after purchase.

My husband and I were beyond impressed with the customer service offered to us by Alex Aleksic at Ashley Furniture! Alex was knowledge, kind and extremely patient with our many questions. We are so thankful for his help with our furniture purchase. Alex is a huge asset to the Ashley Furniture family!

Henry was great today. He was very knowledgeable and helped us choose the perfect mattress which met not only our comfort needs but also our budget. We will definitely be back for any future furniture needs. 7/14/19: Update... We returned this time to do some shopping for a new living room set. Jacob met us at the door and allowed us to find the pieces we thought would work on our own. Once we walked the entire store, we met back up with Jacob and with his help, we narrowed it down to two different sets. He was very knowledgeable and pointed out all the features on both. We felt that we were able to make a very educated purchase thanks to Jacob. Thanks Ashley Furniture, and Thank you Mr Jacob Woodard.

Very disappointed. Will not recommend to anyone. Bad experience.

Brad was great! Helped me find my first couch and really made me feel at home!

I love this place I mean i love this place they are nice and funny but they do the job right!

Brad was great to work with! Very helpful and not pushy.

Always super nice employees ready to assist with your purchase with out being overbearing. My family have bought several items from this location with no issues.

(Translated by Google) Good place, excellent service and a great variety of furniture for the whole house 😮 (Original) Buen lugar, excelente atención y gran variedad de muebles para toda la casa 😮

Upon my arrival at Ashley’s I was greeted by a gentleman named Brad. He informed me on all the great sales that were going on and was extremely patient and kind while I tried to pick out the best sectional for my family. Brad stayed with me the entire time and answered any questions that I had. I brought my 2 children with me and he was so polite. Brad offered them refreshments while we waited. When I did find the sofa I wanted he ran around the store to find the exact pillows I wanted. They are amazing!!

Want to say thank you to Morris Whitaker for providing great customer service. Thank you!

I had an amazing experience at Ashley HomeStore in College Station with the help of a beautiful sales associate named Maria. Not only did she successfully help me find my new bedroom furniture but also find a high quality king size mattress at a great price. I would strongly recommend Maria, she made the whole experience enjoyable, easy, and very comfortable. Very well knowledge in her field. Anyone looking for furniture and not wanting to deal with pushy salesman i would highly recommend you ask for Maria.

Maria was very professional. Answered all of our questions. Great customer service 😊

My daughter and I visited Ashley Homestore in College Station and were greeted with the most awesome person's help. Maria, our sales person, was so very friendly and patient with us as we decided what we wanted to purchase, and she was so informed on everything we had questions about from all the furniture pieces we were interested in to financing options. My daughter bought her living room set with Maria's great help and made it so enjoyable. I will be purchasing my new furniture with her also as soon as I sell my old furniture. We will definitely come back when we have furniture needs in the future also and ask for Maria to help us!! Thanks so much for your wonderful help!!

They have beautiful furniture.

Assistant manager Brad at the College Station is AWESOME. He is so polite and courteous. He really makes you feel like you aren’t just a number. We will definitely will be back.

Brad did a great job of explaining all our options and presenting us with deals that were perfect for our family.

Friendly staff a

Maria had the patience of a Saint. We got to the store about 9:30-10. We walked around looking at a kitchen table . We looked at this and that then went back and started all over again. She never rushed us and found out the answers to our questions if she didn’t know the answer. We ended up Leaving the store just a little before 3 with a lot more furniture than we initially thought we had been shopping for. Maria was great

Ashley HomeStore in College Station is always welcoming. Great selection & relaxed shopping! Brad Holleman is the best! Polite, friendly, & knowledgeable!

Great customer service!! Prices are the best. Me and my wife and sons has been a customer for 10 years. I wouldn't go anywhere else. I love everything about this place. I highly recommend them.

Maria was SO nice and helpful the entire time! We were first time buyers so we didn’t know what to expect..there was no pressure to buy or add on. Overall great experience here at Ashley!

Brad Holleman was very helpful. He was professional knowledgeable friendly and a fun sense of humor.

Maria was just the fantastic person that I was looking for when purchasing furniture. As a first time buyer she was patient and showed me all the options that I could choose from. Maria was not pushy as some other sales assistants are in other furniture stores. I was greeted at the door and checked on several other times throughout my visits. I was always offered refreshments as well. When buying, Maria offered suggestions and made sure that I had the best price and furniture in the store! I will definitely buy with Maria at Ashley in College Station again!

We went into look for a new bedroom set. Met with a salesman named Brad and he was fantastic! Now we have our new bedroom set on the way to our house soon. Thanks Ashley Furniture!

Great service and prices. Meet the owner. Very solid guy.

Brad was very friendly and professional. Very knowledgeable about the products in the store and current promotions. Great experience!

My husband and I just got married and decided it was a perfect time to get rid of all our furniture from college and upgrade! We purchased a bedroom set here and it is AMAZING. The staff is so helpful! Brad was great at getting us taken care of and the manager Scott is so kind. We had to order the dining table we wanted from another Ashley furniture as it was discontinued at this store, but it was no problem. The dining table is perfect for us! Customer service, product, and management is 5 stars.

Got a mattress quote of 1500 dollars here, got essentially the same kit from a competitor for 800 dollars. Don't buy a mattress here, you're going to be paying the middle man. Go to an actual manufacturer like Denver Mattress Company and the like. Also not a fan of the employee who essentially stalked my mother and I through the store after giving us a quote. Leave the customer alone after that so they can just look in peace please. It was really uncomfortable.

Ashlie was the BEST salesperson we have ever had. She was very knowledgeable and patient while we made our decision. I will always ask for her when I buy my furniture! AnyAny who is looking for new furniture, go see Ashlie at Ashley Furniture!!

Jacob Woodard is an asset to the company. He was genuine and courteous. He looked at photos of our new home and offered decorating advice. He didn't have to write down our selections. Jacob remembered. The delivery team was efficient and courteous. I apologize for not remembering everyone's name, but I believe David was the lead man. We had to wait for our sectional, but Jacob made us aware of that at the time of purchase. The one thing I'd improve about Ashley furniture is their phone service. You're placed on hold, and then you're in for a long wait. They ​need more help.

My husband and I visited Ashley Homestore knowing exactly what we wanted and found it for a great price! We were assisted by Brad, and he did a great job! We appreciated that he gave us time to look on our own, he listened to what we wanted and helped us talk through our ideas. Brad was very polite and helpful! We are so excited about our new furniture from Ashley’s. :)

Our salesman was Brad his number is 234. At the College Station Texas Store is very professional and we give him a five star rating

Henry G. was absolutely fantastic! He's very down to earth and humble. I can honestly say I have never been treated better by any salesman I have ever met. He made our mattress search easy and hassle-free, and was sure to stay within our budget. Truly God's gift to us! Best wishes to him and his family.

Excellent experience every time I'm there. The staff is always very helpful and never to pushy. Brad was very helpful today in getting everything sorted for the purchase of my new king bed and mattress. He even took extra steps to ensure I was getting everything at a price I was happy with. Thank you!

Had a great experience purchasing a bedroom set and mattress with the help of Alex. He was very personable and helpful throughout the whole process. Would recommend!

I have bought A LOT of furniture from here! Bed, mattress, dining table, couch/electric recliner, end table...everything purchased has been top notch except a mattress which was replaced with a better quality with no cost to me & they threw in pillows to boot! Wouldn’t shop anywhere else for furniture! Staff is helpful & bed courteous!

Jacob was very helpful at finding the right kitchen table and couches for my new house. Now I'm just waiting for my closing date to get here and will definitely be back to place the order. The new remodeled store looks amazing too!

Their personal attention.

Brad Holleman provided a customer service experience that kept us from shopping at any other furniture store. Wasn’t a pesky over your shoulder salesman but answered any questions we had and helped us pick out new furniture and even suggested accessories but didn’t push them. I would recommend shopping with him!

Jacob was awesome! Very friendly and attentive.

Thanks Brad Holleman!

Brad Holleman helped us get a couch. Was helpful answering questions and finding a good deal.

Ashley furniture in College Station is now my absolute favorite! Everyone in the Brazos area, go see Brad Holleman! Very friendly and overall outstanding! Thank you so much!

Brad was polite, professional and gave us the right amount of attention! He even helped explain protection coverage from a prior purchase that he didn’t handle. Thanks Brad!

Brads awesome!

They are in middle of remodeling and Morris still provided excellent service.

If you go here ask for Amira... she will take care of you! Got a great deal on couch and a prompt delivery date. Very happy customer!

Went in during their remodel sale. The lady who helped me was new which was fine BUT she told us that the dining room table would be assembled when it came in. I am not moving until August but the sale was amazing so we purchased the table!When the table came in they called to let us know. I asked them how long could I have it in their warehouse and they don&'t me &"not that long, that if it was going to be in the warehouse for 3 months that they would sell it to a person who needed it immediately and would re-order mine when I needed it&" the lady who told me that wasn&'t sure that was correct either.I told them I would search for a storage units to fit the ASSEMBLED TABLE, chairs and bench. Upon picking up my assembled table, I noticed it was in a box!!! Now I understand if a table was assembled and taking up space in their warehouse that keeping it in there would be a problem but in a box!!!! On a shelf!! With all the other boxes on a self and they couldn&'t store it for me is ridiculous!Like I said, we were told it would be assembled upon picking it up. They tell us on the phone that it only comes assembled if it&'s a delivery. That&'s not what the lady told me when purchasing. She also said all you have to do it screw it in. So! It&'s not the point!They need to get their information straight before telling a buyer false information. There is nothing that they will do to make a customer happy and night I add we paid cash not finance this table.Completely disappointed with this place so that is why they got a 1 star.

Went in during their remodel sale. The lady who helped me was new which was fine BUT she told us that the dining room table would be assembled when it came in. I am not moving until August but the sale was amazing so we purchased the table!When the table came in they called to let us know. I asked them how long could I have it in their warehouse and they don't me "not that long, that if it was going to be in the warehouse for 3 months that they would sell it to a person who needed it immediately and would re-order mine when I needed it" the lady who told me that wasn't sure that was correct either.I told them I would search for a storage units to fit the ASSEMBLED TABLE, chairs and bench. Upon picking up my assembled table, I noticed it was in a box!!! Now I understand if a table was assembled and taking up space in their warehouse that keeping it in there would be a problem but in a box!!!! On a shelf!! With all the other boxes on a self and they couldn't store it for me is ridiculous!Like I said, we were told it would be assembled upon picking it up. They tell us on the phone that it only comes assembled if it's a delivery. That's not what the lady told me when purchasing. She also said all you have to do it screw it in. So! It's not the point!They need to get their information straight before telling a buyer false information. There is nothing that they will do to make a customer happy and night I add we paid cash not finance this table.Completely disappointed with this place so that is why they got a 1 star.

Brad rocks

I went in to buy a couch and left with the perfect one within an hour! Brad helped us and let us browse freely. He answered all of our questions and wasn't pushy at all. I hate furniture stores most of the time, because they're always trying to pressure you and upsell you. This was one of the most enjoyable furniture shopping experiences of my life.

Got a great deal on our purchase! & we love our new furniture!

Morris Whitaker is the most helpful and reliable consultant my family and i have worked with at Ashley's. He is extremely knowledgeable and patient and does an amazing job. We have worked with him for over 3 years and he always gets us the best prices. always recommend asking for him when we walk in.

Brad was very helpful and took care of us. He listened to the needs of our family and found us what would work for our family. His advise and help was greatly appreciated

Brad was very helpful and gave us plenty of space to just shop. When it was time to buy he was quick and efficient .

Great service by Brad Holleman. Answered questions as needed but didn’t stalk us. No pressure but good explanation of options offered. Very pleasant experience!

Ej was really helpful and it was a quick easy process. He made the whole process real simple and smooth.

Brad Holleman was very helpful!

This is a convenient and friendly Ashley Furniture Store. After a couple of trips to the store and utilizing their website for additional research, we settled on a fantastic set of living room furniture. Our sales associate, Brad Holleman, was incredibly nice, knowledgeable and accommodating; he made us feel comfortable with the whole process and was diligent in following up thru the furniture’s delivery. We’ll be back!

Omg found a lot of good deals the staff is very friendly I wanna say everyone in the store spoke. Our sales rep Kerry was awesome. Thank you so much for the time an dedication that you took with us to make us happy.

Bought a new mattress everyone was so nice. Special thanks to Brad for helping us out.

Scott was so helpful! He helped me find exactly what I needed!

Had a great shopping experience!

Thank you for your help Brad Holleman!

Job well done, Ashley was very easy to work with.

5 star Brad is very personable and was very knowledgeable and helpful with my purchases. Didn’t feel pressured into buying anything which I really liked.

Very happy with the service that we received from Brad today. No pressure! Love that! He was very informative and helpful in finding what we wanted. Taking his card.

Salesperson Ashlie was amazing and helped me get exactly what I wanted at a fair price!

Great customer service! Ashlie was awesome! Helped us find exactly what we needed to complete our living room.

Brad was awesome. We have been shopping here since the store opened and will continue to do business with Ashley.

Ashlie Jackson is awesome! Every question I asked, she had an answer. If she didnt know off the top of her head, she made sure she got me the answer. Ashlie paid attention and is very sweet. I wanted to purchase some counter height chairs for my island and needed 5. She suggested that if I purchased 6, it would actually be cheaper per chair and cheaper with total cost including taxes. She’s fantastic and is a great asset to the company.

I made my first furniture purchase back in February, now it is 4/6/19 and still have not received my new couch. We were called by the salesman last week and another employee telling us our couch was in. When we called back the lady over the phone was reading back a completely different order that was not ours. So we called back again the next day to figure it all out. The employee we last spoke to us said "Yes, that was an error in our system, but your couch is in". We left to pick it up at the warehouse on 30 and only one piece to our couch was in the warehouse. The employees at the warehouse told us they were were waiting on the other pieces to get in, but turns out our couch was loaded up in another person's vehicle. The customer service to follow was less than impressive. I would highly recommend not using this company. Between the multiple trips up to the store, phone calls, and lack of promised call backs from the store manager, Scott. Your money is better off spent somewhere else.

Amira was our sales woman and she was absolutely amazing. She showed us everything we asked to see and gave us good insight. She was also super patient with us when we were discussing about what route we wanted to go with financing everything out. I highly recommend her.

Had a wonderful experience shopping at Ashley Furniture. Thank you to Brad Holleman for a great customer service!

Brad was very helpful when I was picking out a new sofa and loveseat. He was quick to provide me with all of the information about my purchase and made the process effortless. I would highly recommend him to anyone searching for new furniture!

Brad Holleman was so helpful with our furnirure selections. Very knowledgable and attentive to details. We will come back for future purchases.

Great customer service! Brad helped us find exactly what we were looking for in our budget.

Very helpful with trying to get the serving table that we wanted for our house.

Haven&'t even received my merchandise yet, and can&'t even get through to anyone at the store. Every time I have called, I cannot even get a word out of my mouth before being put on hold. Seriously considering canceling my purchase and getting my money back Well, I&'ve had my furniture for a little over a month now. I was told that I would receive a bill in the mail within the first 30 days after delivery. I waited until close to the allotted time and called the store to see what the problem was. They told me that my bill would not arrive until the thirty days were up, so I waited until I was sure the thirty days were up and went to the store (see first paragraph for reasons). They called the finance company for me since I didn&'t even get a phone number. I was then informed that I was already late on my first bill (which I NEVER RECEIVED), and I had to pay the last months bill AND a $27.00 late fee. Needless to say my wife and I were furious. They said they would credit the late fee to my account, but I&'m not going to hold my breath. Chances are we will NOT be buying from this company again.

Got an exceptional price for two recliners and sofa. Our sales person, Ashley, was wonderful.

I went there for the 70% of floor model sale and found out they moved most of it to the warehouse

Great store to shop at

Very nice experience today. Friendly but not pushy

John in College Station assisted us. He was very attentative to my questions and a good communicator. He did not pressure us and took several measurements on our behalf to help us since we were not in College Station.

The salesman matched great value furniture to our needs. The pieces have functioned very well in the appointed places. They were wrapped well for us to move them without damage.

Great Sale

Amazing customer service, will definitely go back again. Once again thank you Kamron for making our trip easy and fun for my kiddos.

Kamron did a great job, no pressure and followed up with a nice text which was great. If your looking for a great sales professional she is the one to deal with!

We are remodeling our house and needed some living room furniture. I picked a recliner and will be back for more. We were happy to have. Kamron Motter as our salesperson. She has great ideas and a wonderful personality! I would definitely refer her to anyone. Tjanks

I have purchased entire bedroom suites, and living room suites from this store, in fact I am still paying on my bedroom. I have never had a bad experience until now. But in any case, have never needed customer service until now. I NEVER purchase the warranty. I went in to just buy a recliner. I just received my first bill, and it was much more than what I paid for it, so I dug out the paperwork, and I have an extended warranty on it. I called the store, the customer service rep. that answered the phone said I could get a refund for the warranty. She then put me on hold and came back to say I can't. She spoke with the manager, and I only get "about 7 days" to request a refund. I asked to speak to the manager, she put me on hold again. She came back and said he was just walking out, to get my name and number, he would call me back. I haven't heard one word from them...I will not ever go back. I work in Customer service, and this is unacceptable. To update my review!! Amazing, fast response! The general manager called me and was very apologetic, and took care of the issue. Thank you!

My experience was good. Elizabeth greeted us as soon as we walked in and asked us what we were looking for and then started showing us living room furniture and answered any questions we had and what really made it good was that we kept her past closing time and she never once made us feel as though we were rushed. Very good customer service.

I have only been to Ashley's a couple of times bit i have always had great service!! This last time I went, my family and I had absolute great service. Elizabeth was very very helpful and very kind!! She always had a smile on her face, witch is absolutely amazing!!! Thank you so much Elizabeth for your amazing help and kindness!!!

Elizabeth was friendly, patient, kind, and helpful. She is a joy to work with to select the right furniture for your home.

Ashli was very helpful when we were looking for a new bed. She is very knowledgeable and answered all my questions with real-time answers. I would recommend her for anyone needing help at Ashley HomeStore.

Elizabeth Robertson was a delight to work with, she gives you the information you need, makes suggestions without being imposing and then she gives Gets out of your way to browse think about it and make your decision.

Nothing but good things to say about this place! Shopped around multiple places and this had both the best price and friendliest staff. If you want a casual shopping experience ask for Elizabeth Robertson and she’ll take care of you.

Morris was great to work with! I can’t wait to get our new bed!

Poor customer service. They don't return calls or texts in a timely manner at all. Had to contact the sales rep and management numerous times. Took over 2 months to get our couch because of their incompetence. We will never shop here again.

Manny Lopez did a fantastic job helping us find the what we were looking for. He was very friendly and extremely patient with us. We highly recommend asking for Manny if you should decide to shop at Ashley Furniture HomeStore in College Station, Tx.

Haven't even received my merchandise yet, and can't even get through to anyone at the store. Every time I have called, I cannot even get a word out of my mouth before being put on hold. Seriously considering canceling my purchase and getting my money back.

Great experience Mr Wilkes is awesome and enjoyed working with Elizabeth Thank y’all so much Debi Currie

Brad Holleman was extremely helpful with selection of our new living room furniture.

Brad Holleman helped us out on our visit to Ashley Home Furniture! As a newly married couple he understood our needs and wants! Very knowledgeable on all products and answered every question with confidence! I recommend him when you’re looking to Buy/Finance furniture!!! We will be asking for him next time we come back. Thank you Brad

Elizabeth was such a big help over the last week. She even remembered all of our favorite items that we first looked at a week ago. Best deals in town, we highly recommend their services.

Liz was awesome! Very patient and helpful, and she remembered us by name each time we were there.

Good furniture

Alex was extremely helpful and knowledgeable. He showed us certain features that I know my wife and I would not have noticed.

Brad Holleman gave us our space to view all items until we were ready to make our choice. He made everything fast and simple for us and was clear about all the paper work we were signing. Thanks!

Brad Holleman took great care of us and made the entire process seem so simple. I also appreciated that he allowed us to first take our time to look around and decide on our final purchase without feeling pressured. Great service!

Elizabeth Robertson was the best sales associate. She was so helpful and helped answer all my questions. She made the process for me so easy. Thank Elizabeth for helping me redesign my living room!

Ashlei was great with us and really helped us get the bed we wanted she was awesome

Ask for Alex! He’s incredibly helpful and not pushy!

Friendly salesperson and had everything I needed. Only drawback is the long wait until the furniture is delivered.

Elizabeth Robertson was a very big help in finding the right fit for us. We just really stopped in to look but with her help we ended up finding new sofa and recliners for our home. Ours are pretty worn out so we wanted to replace them and feel we found a pretty good deal for us.

My husband and I love our new mattress! Brad was so extremely helpful in helping us find the right mattress for us! Ashley Furniture always makes our house feel like a home! Brad is our “go to” guy from now on!

Brad was a absolutely fantastic! He helped us find the perfect mattress! And pillows too! This is our 4th time purchasing through Ashely. Our experience is always wonderful and Brad was just that! Thank you!

Had a great experience with Alex. Very professional and informative.

Came in to find our new reclining sofa set. Was very satisfied with our sales person Brad holleman. He was very helpful and knowledgable. We will definitely be back next time we need any furniture for our home.

Alex was very helpful I recommend him to anyone great people skills.

Jacob was so helpful to us. He helped us find the right furniture sets at the right price, and he did it in a professional, non-pushy manner. He took great care of us and for that we’ll definitely be using Ashley Furniture in the future.

Fashionable quality furniture at a good price

Second furniture I've gotten from this store. Staff is always friendly and helpful. Even when I want to drag different pieces around the store to see how they would look together.

Sales associates were friendly and helpful but dealing with the rest of the team was not such a great experience. We ordered a couch, when it was delivered the sectional faced the wrong direction. The delivery team assured us that they would re-order it when they got back to the store that day and took pictures. After having heard nothing, 2 weeks later, we called multiple times and were never able to get ahold of anyone who could update us on the progress of our order. We finally came into the store and were told that the return had never been processed but that they would start it that day. 3 months later we are supposed to get our couch next week... maybe. We've decided we won't use Ashley again in the future. Not terribly impressed.

Yes the sales people come straight toward you when you walk in, but I did not feel pressured and it took me a solid two hours and a trip home to measure my walls. The salesman was patient, easy going and offered great recommendations between different couches and ottomans and didn't pressure me to go above what I was comfortable paying.

Jacob was a wonderful sales person. Very nice and patient while I took my time making my decisions.

Elizabeth Robertson , very helpful & friendly & best deal ! Very well recommended! :)

We are very pleased with the customer service & products we have purchased at Ashley. Manny was very helpful & a pleasure to work with.

The service was outstanding, I have to give Elizabeth credit she was very attentive and helpful. I was highly satisfied with her service at Ashley Home Store.Looking forward to buy more things.

The store is very nice and has a lot of options. Brad Holleman, who helped us, was very nice and so helpful.

Elizabeth Robertson was so nice and helpful with everything as soon as we walked in the store. Definitely will be back just because of her great customer service.

Ashley Furniture had all the pieces I needed to complete my decorating. EJ Nunez was so helpful and kept me under my budget!

Ernest Nunez helped me yesterday with my purchase of a Sleeper Sofa and Love Seat at the College Station location. He was professional, knowledgeable, pleasant, patient and honest. I highly recommend Ernest to be your sales consultant. I would definitely work with him again to help with my furniture consultation needs. Thank you so much Ernest for your help.

Brad Holleman was extremely helpful in finding us the furniture we needed! He was extremely professional and stayed in contact with us to ensure that we were getting the best price and the fastest delivery time! Will definitely see him in the future!

Morris at Ashley was fantastic. Professional, courteous, and friendly. Was not pushy and was prompt to answer questions. Great salesperson and great experience.

Jacob Woodard-Rueda was amazing. He was very professional and helpful. Will definitely come back in the future.

Very helpful

Nice friendly very helpful

If you're thinking about buying furniture from Ashley's i highly reccomend Morris he helped me and my wife find exactly what we were looking for that was within our budget he listened to exactly what we wanted and i went home with a happy wife

My salesperson was Elizabeth Robinson at your College Station Tx location she was very nice and helpful.

We shopped today for recliners and had a great salesman! EJ Nunez was wonderful. Answered all our questions and was so pleasant to talk with! We will definitely ask for him in the future!

Brad Holleman gave us great customer service past weekend while helping us choose a new mattress for our sons new bed and searching for a new reclining sofa for our living room! Thank you for getting us in and out quickly!

Elizabeth was excellent and not pushy at all. Kept in contact with me and a really great sales consultant. Definitely recommend her.

I have been to Ashley Furniture a few different times and I have always had a great expirence. I bought a couch a few months back that Morris helped me buy and today I went in and bought a dresser. Today’s expirence was wonderful, Brad was very welcoming and very helpful. I bought a dresser and he was very accommodating and kept it very quick!

Manny was great...He was very helpful, asking enough questions to show me what I was interested in. Appreciated his efforts and thrilled with my choices.

Manny was very helpful and professional. It was a great shopping experience.

Morris is a excellent salesperson. Very Professional. Keep up the Good Job.🤗

TERRIBLE CUSTOMER SERVICE!!!! Holly is the worse and the rest aren’t much better. The furniture is nice but who wants to give their money to a company that don’t respect their customers?!. I will be taking my coins elsewhere.