Ashley Outlet | College Station, TX 77845

Kaylee was absolutely amazing!! We are so thankful for her and helping us find an amazing couch for our new place!

Sales people and manager very very helpful. Very professional

We came in 30 minutes before close and walked out with an economically priced futon for my son’s college house!😃

Great customer service Kaylee was very helpful on putting together the vision.

Bought a whole set (sofa, loveseat, rocker/recliner) in April of 2023. Had it serviced twice due to animal damage (we were honest about that being the cause of damage whether the people noted it or not). In April 2024, the second time the tech was out here, he noticed another bit of damage on a part of the sofa. He said he would put the request in to start that process. A few weeks had gone by and hadn't heard anything so I called and explained the situation (and mentioned again, it was animal damage). She sent the parts over and told me to call when I got them. I got COVID so it took me about a week after I got them to call. Called today to schedule the service and was told I was out of warranty. I explained to her the situation again that I was in warranty when he was supposed to put the request in. She then said they couldn't fix it because it was animal damage. I said the last two times they've been here were animal damage. She said those "were a courtesy". I'm thinking the people didn't log properly so it didn't show as animal (which y'all are real for that). Anyways. I ask if I can talk to the supervisor myself. It takes 10 minutes to transfer for me. Then I feel like his name was Rob? Rob gets on and just says hello and who he's speaking to and what the problem was. I asked if this was the supervisor of the woman I just talked to. He said yeah. I was just trying to make sure whoever I was talking to knew the situation and he acted like I was an idiot for that (I worked in customer service a long time and I was always taught and always taught people below me to never make someone explain their problem twice but). I explained again. He said the woman shouldn't have promised me anything. He said the tech isn't their employee and so he had no right to promise things. But I don't know who he works for? The guy in my house from Ashley, I believe he speaks on behalf of Ashley. How am I supposed to know otherwise (He was insanely nice tho don't fire him, he made a part cushier because it was my dog's spot <3). I told him that that's bad customer service to be told something would happen twice and then not follow through on it. Rob was very condescending and kept talking to me like I was 5. 0/10 not how you talk to people Rob. So even though two people who represent Ashley both said they would fix my couch and I was completely honest about the damage to it, my couch will not be fixed!! Anyone know how to upholster a couch?? HMU.

Great deals! Even better service! Had a great experience and left with a nice piece for our home! Couldn’t have gone better!

Wonderful experience! Tara helped me tremendously to outfit my son’s apartment! We did everything online. Great experience!

sales women was pretty

They had a good selection of items with great prices. We walked away with a killer deal. Sales associates were friendly and knowledgeable. They didn't hover and let us browse worry free.

My husband and I visited the Ashley‘s outlet. On several occasions, the first experience went Pleasant while the second experience was very unsettling . We were seeking king size mattress while we was given different prices and was told to come back to the store, once truck delivery was made However, we follow back asked to what we were told to do so . While seeking mattresses at this visit I was under the impression it would have been a more successful visit being we were approach and speaking with the manager. while speaking with the manager, the king-size matches we would have purchased and consider. It’s then when we discovered some type of BUG‼️ inside of the wrapper bag on the mattress. My husband Mention to the manager to bring to his attention The manager disregard our concern and downplay The concern and complaint . the manager touched and remove the bug from the mattress, look at i the bug on his finger and we were told he didn’t see anything . Vain that this is a major Concern I thought I would share my experience, hoping that there will be better safety measures taking going forward that it will not happen to anyone .

Great experience and Ebonique took care of us! Thank you for everything, definitively will shop again.

The salesman Daniel spent a lot of time with us showing a variety of options within our budget. He was very helpful, pleasant, and knowledgeable.

Al helped us get exactly what we needed. The selection was amazing and prices were the best we found in the area.

Very good

Quality furniture at greatly reduced prices. Donald was a knowledgeable and helpful salesman. Al has assembled great staff and has the sales floor well organized and displayed!

I purchased a recliner couch. Sales was knowledgeable and nice. They were able to deliver the same day I bought it!!

Ebonique was extremely helpful to us picking out a couch! Definitely will be returning for furniture in the future.

Worked with Ebonique and had a great experience. Bought a bed and base at a great price. Never slept better.

Very professional and courteous

Great experience. Al and his whole crew took care of us thoroughly. Very pleased with our whole experience. They were very attentive to our needs and worked with us. Bought a new bed and mattress btw.

Ebony was amazing! She was not pushy and was extremely helpful!

Great customer service and a variety of options to pick from at great prices.

Great service …all around…will be back and I will recommend someone to your company.

They really worked with us making the sale possible. Sales people very friendly

The sales folks were really friendly and helpful. It was a smooth process.

Had an amazing experience buying from here. The staff is very helpful and so nice!

Went to Ashley outlet to find tables .. night stands. Our experience was really good with the salesman but it took a while to be helped. Glad I went but set aside a little time

Great customer service and great prices

Ebonique was wonderful! Also the delivery man was prompt and so helpful, Two Rock Stars!!!!

Staff was great! Dalton was courteous and respectful! Overall great dude! Worked out a great deal as we were just there to browse but found multiple items and negotiated down to a great

I had a great experience while shopping for furniture my home at Ashley Outlet. The customer service representative, Ms. Javora was very professional, informative as well as helpful in assisting me with my selection. She made my visit very seamless. I recommend anyone to visit the store for great options with even better prices!!!!

The stuff was very experienced excellent service

Dalton was very helpful and professional. He helped me find a couch and loveseat that are just what I needed without being too high pressure. All of the staff were friendly and helpful. The prices are excellent, so I also bought a beautiful sleeper couch for my guest room. I will definitely go there again the next time I need furniture.

Your repair man came by today and fixed my recliner. I was very happy with the work he did and he had a very productive attitude.

Thanks for great service,quality, and price

Friendly staff didn’t feel pressured and liked everything I got back I will definitely be coming back!

DO NOT FINANCE THROUGH THE CREDIT CARD THAT IS BACKED BY SYNCHRONY BANK -- We had a great experience in the store and decided to finance our purchase at 0% for 24 months through Synchrony Bank, even though I've had a bad experience with Synchrony before. I set up Auto Pay the day after and had the normal amount withdrawn the first month, but Synchrony withdrew the entire account balance for the second month rather than the Auto Pay amount. After 45 minutes on the phone with Synchrony, there was no resolution to this issue and no explanation given as to why they did not withdraw the Auto Pay amount. I'm incredibly frustrated that the 0% for 24 months no longer applies to this deal and would very much like encourage everyone I know not to finance with them.

Great experience, great merchandise and excellent customer service. I got exactly what I was looking for at a fraction of the price. Highly recommend!

They were wonderful and helping me out about deciding the what color and brand. They gave me a piece of information about durability of the product compared to other stores. Ebony and Al were real and has passion in helping customers.

Very personal and a great value

Nice, friendly with exceptional value.

Great and friendly service

If you need furniture I definitely recommend coming here! They work with you, which makes everything so affordable!

These people are pitiful. There is no one in charge. You can't give them cash. The two employees I dealt with today had negative attitudes and very poor customer service skills. Go anywhere else.

Good with photos! Look the collages!

We had a good experience at Ashley outlet! We purchased a couch that the manager priced down $100 and also a table with 6 chairs that he priced down $150.

Julie at Ashley Furniture Outlet was fantastic! She was able to show me different couch options and recommend ways of saving money. She gave me her cell number and provided text updates regarding delivery date. A+ customer service. I definitely recommend.

the best place I ever shop and so nice and friendly and I will keep shopping with them

Great prices and very friendly, will definitely be doing more business.

Amazing Customer Service! The manager was great and very professional. I had no surprises and will come back when I need more furniture. Highly recommended!

The couch itself is great and for a decent price. However, I would have been nice for people to load it in the truck for us. There were at least 4 or 5 people doing ABSOLUTELY nothing. Only one person came out to help us and all he did was wheel the furniture to the truck. My son and I had to be the ones to put it in. Same thing happened when we walked in before buying any furniture. I wonder why you have so many employees that just sit around and do NOTHING.

The staff was great to work with we got just what we were looking for at a great price highly recommend your store

They have a small collection of furniture, which is good

Ebonique was wonderful she made me fill like a friend and not just a customer. I had gone to other stores , Ashley was the only one that even gave gave me a greeting . Thank you.

Worked to satisfy my need. Appreciated the good service.

We had a pretty decent experience at this location. We went in looking for a queen mattress for my sons bed. We were met by Ebonique who was a pleasure to work with. We also were helped by the stores manager Bob and he was a great help as well. At the end of the day we got the mattress my son wanted through a bit of a process due to some changes in their credit system that they were unaware of but they pushed through like champs making every call necessary to get to the resolution. They were fun with each other and pleasant with my son and I.

It was very pleasant working with both teams. The team at the Outlet store and the team that delivered my sofa. I think the delivery team arrived about 15 minutes early and I think they were finished before their scheduled arrival. My first Ashley experience, I expect there will be more.

The Ashley Outlet I visited was great! Very easy to find what I was looking for. And the staff was super helpful!

It was a great experience. Julie was fantastic! That lady needs a raise! It's picked up and already in my living room I'm having technical difficulties with the feet but that's okay thank you so much.

My husband and I had such a great experience with Ashley outlet! We came to buy a love seat and walked out with 2 loveseats and a beautiful dining table! We got a great deal with the specials they were having only those two days and felt confident with our purchase! We had a few places we wanted to go to but found that Ashley Outlet had the perfect furniture for us :)

Meggan was very helpful! We will definitely make another purchase there in the future and request her help.

Ebonique was very patient and helped me find exactly what I was looking for. She went above and beyond. 10/10 recommend!

GREAT !!!!!

I am very delighted with my purchase, can't wait for drlivery

I got me a really great couch for a great price! Thank you to Ebonique. She was very communicative, informative, and kind 😊

Reasonably priced and good quality -

Buyer beware! I purchased a bed, mattress, desk, dresser, nightstand and chair from this store on August 3rd. I was told all the items were in stock and would be able to be delivered on August 16th, the day of my son's freshman move-in to his townhome. The day before the scheduled delivery, I was suddenly told that the items were no longer in stock and would not be available until the end of the month. Obviously, this caused tremendous problems for us and we were scrambling to find my son the items he needed in order to be able to move in. We ended up finding most of what we needed other places, but the struggle continues with this establishment, because they refuse to give me a refund for the correct amount. As of my last interaction with them this morning, they refunded me some of the items, but will not give me back the money for the delivery fee ( nothing was ever delivered!!) nor the tax ( on items that I do not have!!) nor will they address a random $95.91 charge. They cannot tell me what it's for and will not refund it. I WILL NEVER SET FOOT IN AN ASHLEY STORE AGAIN. They are crooks.

Meghan was friendly, helpful and great to work with!

The girl who answered the phone did not listen when I said I wanted to use my Ashley credit card. After about an hour she said I could only use a major cc or come into the store. That. Do would have saved me a lot of time and frustration

I will never purchase anything from Ashley furniture ever again. Very unprofessional. If the staff says they will give you a call back, they won’t. My experience has not been smooth sailing whatsoever. If you’re looking to get furniture in a timely manner, this is not the place to go.

Julie in College Station was absolutely wonderful to work with! She located exactly what I was looking for, placed the order & made the sale over the phone. She was efficient, helpful, and very pleasant. Ask for her if you are wanting to take care of business!

We got a large sectional and king sized bed. Ebonique was the best!!

Not much to see salesperson's not really motivated to sell .

I bought a bedroom furniture in mid May and asked for it to be delivered on August 2nd. I was assured that was enough time to have all my furniture delivered on that day, but that was not the case. In addition, I was not told I needed to buy a box spring and only found out when the delivery guys informed me so. Then I had to try to find a box spring anywhere in College Station which could be delivered the same day. Definitely, not a pleasant experience.

Very helpful, knowledgeable, kind and polite.

Excellent customer service and a great selection to choose from.

Meghan was very helpful and answered all our questions.

I came in yesterday looking to purchase a sofa. Meggan and Julie were extremely helpful and kind from the start! I arrived about an hour before the store closed, and both Meggan and Julie offered to stay a bit later to allow me time to decide on the perfect couch! Overall, I’m extremely satisfied with my purchase and the service provided!

Great service and very helpful! Thank you Julie!

Dropped in to take a look and ran into some great service and deals. Greatly appreciate the help!

(Translated by Google) He was very kind!! I loved being attended by her, super professional and friendly (Original) Fue muy amable !! Me encanto se atendida por ella súper profesional y amable

In short, I wasn’t necessarily planning on purchasing furniture when I went in, but I ended up finding what I needed/wanted and making a purchase thanks to the friendly woman who approached me to make sure I was taken care of. She offered me water and it was a hot day so I appreciated that. She kindly went over their inventory and options, and helped me speak with a man who I assume was the owner or GM who also helped me finalize my decision. I appreciate their friendliness and am excited to sit down on my new couch when it arrives. Good customer service. Good selection of inventory. Good prices. I got what I wanted and in my price range.

Meggan was most helpful when we came in to buy furniture. She took the time to answer all of our questions.

Great deals. Friendly staff.better price than Costco for basically the same furniture.

Meggan was amazing!!!! She is incredibly sweet. She took her time with us and the manager worked to get us the best deal possible. I will go back again for future purchases.

Helpful staff, variety of items, and affordable prices

The service and staff were great very hands on when needed and offering details of special promotions.

Good price, good service. Only issue was furniture was expected to be disassembled and wrapped before pickup and had to disassemble myself

The staff was professional and helpful

Bob & Meggan were extremely helpful with my purchase. Will definitely be back for their service!

Great selection and the ladies at the front were a huge help!

Bob and Tara both were very nice and found me just what I was looking for!! Can't wait to get my new furniture!!

Excellent customer service!

Meggan and the store manager were both Very personable and worked with me to get the best items for the best price

Meggan was great!

Very friendly and very helpful helping me find what I need.

Meggan was super sweet and very helpful! We are so excited to get our furniture delivered!

I went to the Ashley outlet for a couch. My requirements were easy, I wanted one that was available today or in the next week! Meggan was incredibly helpful during the entire process, she let me know what was available today and gave me pricing on everything. I was in there for probably less than an hour and I ended up leaving with a couch, coffee table, and tv console! They had available and let me pick up 2/3 items that day and my coffee table is on order arriving in May. Very happy with how everything went and I highly recommend this Ashley outlet and Meggan.

Great customer service

Great service. We discussed price range and needs. The delivery guys carried my furniture up the 3rd floor! I didn’t lift a finger. Couldn’t be happier.

Had a great experience recently purchased furniture for my daughter's bedroom. I will definitely be coming back for more furniture in a couple months. Awesome customer service and extremely patient as I can be kind of troubling to shop with since I come with a lot of questions. Thanks Bob for all your help

I honestly don’t even want to give these people 1 star. I went to the store looking for a mattress. Found one I liked, and the sales people seemed very nice. The young man told me it would be free delivery but then when we did the paperwork, which took forever, I was told it would be $150. Fortunately, one of the sales people said that because I had been patient all during the very long paper process that they would take off the delivery fee. Especially when I said I would not pay it. Then they set up a delivery time for 4 days from the sale to get my mattress delivered when I get off work. Then I get a text saying that my mattress will be delivered sometime in between nine and 12, during working hours, when I told them I absolutely could not be at home. That’s when they set up the delivery time. When I called the warehouse about the delivery, they were rude, obnoxious, and said that they could not deliver it until two more weeks later. I think that they just lie to you in the sales room to get you to believe whatever you want and then after the sale you’re left with the fall out of lies, broken promises, and sleeping on the couch for two weeks. And after spending two days on the phone with these people I’m still not sure when I will get my mattress! UPDATE! I called to see what time my bed would be delivered on the promised delivery day only to learn MY ORDER WAS CANCELLED! Dealing with Ashley has been the WORST retail experience of my life!!!

We are always greeted kindly. The manager or the gentleman in charge is always nice to us, he gives you time and space. We’ve never felt harassed. This is our 3rd purchase there and definitely not our last.

I can’t believe I’ve never been in this place before! I can’t wait to see what I can get into

Found just what we wanted at a great price.

When comparison shopping, I have chosen this outlet shop twice. First sofa and.most.recently a mattress purchase. Unbeatable prices and very decent selection. Visited many mattress places, glad I didn't forget to check w Ashley's before purchasing.

Beware of using their delivery service. They said they would call us 30 minutes before hand so we could be there as we both work full time and cant wait at home from 9am-1pm waiting for them. They never called us so we missed their delivery. When I asked who and when they called, they gave me three different answers about times and numbers they had called all of which didn't line up. They claimed to have delivered it early at 9am but then when I stated someone was home until 10am they changed their tune to "actually it was 11:11" they tried to deliver it when I was calling at 11:30. They don't call ahead and expect you to be home all day waiting. Pay someone else to do it before you have to spend weeks with the "sorry we missed you" bs. Also their customer service doesn't answer the phone so don't expect for them to help you.

I had a awesome experience great customer service bob is an awesome guy he assisted me and even got me what I was looking for it's really great quality furniture for the best price in town good job guys

Horrible customer service. They just stare at you when you have a question and didn’t even answer any questions I had. On top of that they have false promotions that the do not honor.

My husband and I went here just to look around at a few things, and half expected to get the normal obnoxious salesman experience to push us into buying something. From the moment we stepped in, we were greeted kindly and pretty much left alone to look around ourselves, with the occasional check-in. We found exactly what we needed at an exceptional price, and when we were ready to get it all set, the manager kindly and quickly helped us out. We’ll definitely make this our first stop for furniture shopping in the future just in case we find anything!

Very good quality furniture at great prices! Bob was excellent and he went out of his way to take care of me and help me find what I was looking for. I got a new reclining sofa and love seat at such a great price I'm ashamed to admit it! Great set, super comfy and I've had nothing but compliments on it! 😊

Extremely low quality furniture, and not even made in the USA they are giving jobs to other countries while our people struggle to find work, don’t waist your money on them go to big lots and get the same stuff for half the price

Prices aren't discounted much at all

The Acceptance now is worse than rental center and the customer service is horrible!!!! The lady that accepts the payment Hailey needs to work as a cook, because she is rude and no customer experience training.

Sad it is closing mad Covid mess up everything

Sometimes you can find great things, sometimes you can't. It's fun to stop in regularly to see what they have.

Pedro was awesome. Showed us multiple options in a king bedroom set. When we are ready to buy I hope he is still there.

Great prices! Friendly and helpful staff!

For this to be a clearance store the items in the store were still priced high especially for damaged furniture.

Hood price. Good salesperson

Nice but need more efficient selling strategies and customer service.

Bob took great care of us. Go see him for great service!

Great place for gently bruised furniture! Got a great deal on a couch and the owner was able to deliver it to my apartment complex that day.

We found the exact same bedroom set that was also on the sales floor at the local Ashley Furniture but at a much lower price. I'll definitely shop here again.