Ashley Store Conroe, TX

Great service!

Sunny was great! Patient, listened to our needs, and was able to point us to the perfect dining set for my family.

Ryan did amazing

Ryan did a great job selling us a very nice couch and 2 recliners . We will definitely use him again in the future .

The customer service was AMAZING! Sunny and the staff was accommodating, as well as making the buy experience worth it! There was many variations of furniture for the choosing! Stop in and see for yourself!

Zachary was fantastic. Went in and he immediately greeted and asked what we needed. Didn't attempt to upscale to something we didn't want, which was appreciated. He showed us mattresses as asked. Then we needed a sleeper sofa. Again, asked what features were wanted and not wanted, took us to the options they had that fit. Great service!!!

Ravina. Was an amazing salesperson to work with. She was very personal as well the store managers, whom were an extra cushion of favor, in order to make this buying experience more pleasurable. Thank you!

The staff was very professional very friendly and courteous

My husband and I had a great experience. Sunny helped us get everything we needed and was very helpful. I would definitely recommend using them for your furniture needs!

I use Ashley for everything…always something to choose from….and always very appreciative of their service. Thank you!

We had an amazing experience with Bryn! She answered all our questions and even walked around with a couch cushion to compare it with different wood finishes and accent chairs in various lighting, making sure we got the perfect color match. She also explained the delivery process and furniture warranty, which was super helpful. Bryn was fantastic to work with, and when we need more furniture in the future, we’ll definitely be reaching out to her again!

Mr. Sunny was amazing; he welcomed me and made me feel comfortable to look around freely without making me feel forced to purchase anything. He helped me with every question, even looking up the inquiry I had, and gave me great insight into the quality of the merchandise. My experience with him was wonderful; there should be more people like him in different businesses to teach them how customer service is supposed to operate.

Karina was so helpful and knowledgeable! Will definitely be back! Love our new couch! Thanks for a great experience!

We had a wonderful experience with Katrina at Ashley Furniture. She helped us pick out the perfect dining room set and rug and gave us exceptional discounts and service.

So excited fast and set up turned out amazing no issues non whatsoever

Bryn and Krystal were a great help, very knowledgeable and professional. No pressure.

Great staff and great prices. Zachary is never gonna give you up. He’s never gonna let you down. He’s never gonna run around and desert you. He really takes care of his guests.

We received great customer service and a great price. Our sales person was extremely helpful.

Karina was the most helpful sales person ever. She's "THE BEST"

Love the purchase, couch is comfortable and the perfect size for the space I needed it for.

Karina got me right! She seen me, as I walked in and before I could even sit on a couch, she had already introduced herself. Very professional and polite! Her expertise, will have the new place looking like a designer picked out the pieces! Thanks Karina

Wasn't set on buying anything. Just there to browse and price. Krystal was an awesome sales woman! Walked thru the store with us asking questions and making suggestions. Ended up buying a table we didn't come in for! Well worth it.

Walked in to purchase a mattress. Assad (salesman) showed me several to choose from. Found one I liked and he worked with me to reach an acceptable price. He was very pleasant and helpful. Would recommend to anyone looking to buy a mattress!

Lots of pressure from salesman and feel as though he was trying to make money off the warranty, according to the Ashley website.

Samantha was such a help. Kind, thoughtful and patient! Buying furniture with your spouse can be challenging. She just smiled the whole time!once decision was made, she took care of everything. She's a professional and it shows!

Fantastic experience. No pushy sales people. I bought some stuff and will return because it was a pleasant experience with genuinely nice people!! Highly recommend you try this place out. I have no affiliation with any company or person in the furniture industry. I genuinely enjoyed shopping at Ashley Furniture. I found what I wanted. The price was appropriate. And the people were nice and relaxing to be around! Period. I am a disabled combat veteran but I have internal wounds the associates cannot see. They were very respectful the entire time I was in the store. My kind of people and place for sure.

Excellent products and sales support!

Asad was so helpful and personable. He helped us with dining room table and chairs, living room furniture and bedroom furniture. Very knowledgeable. Would definitely recommend anyone shopping at Ashley furniture in Conroe to ask for Asad.

Under their leased to buy program Ashley Furniture store is providing customers with the used damage furniture. Just because we are going through an affordable Leasing program to furnish our homes don't mean that we need to receive something more or less and unfortunate than someone who pay cash. I have attempted to do a warranty claim and the way that it is set up it is no way that you can actually get a refund or have this furniture picked up. You can tell that most of the edges the bottom of the bed the corners of the bed have been painted and the paint is starting to wear off and show the damages. Also the bed was delivered unwrapped not even in the Box I asked was it used furniture delivery guy said no most definitely used furniture. Bed is also uneven.

karina and afreen are amazing people. helped my get the couch i wanted and assisted me when my bank was giving me issues to help have a smooth transaction. would recommend to everyone

Zachary was very helpful. He listened, asked great questions and led us directly to the couch we eventually purchased. Then he got a great discount for us! So happy!

Brinna did a great job helping us find what we wanted. She let us explore the store and was available to answer our questions. There was a good variety of products and price ranges.

I buy i The sales Tell me is ready to pick it up. It is now I lost my time and the people is so very bad.

Bryn was very helpful. Quality was there as well as customer service.

Devante was great and very helpful!

Kamran's service was excellent. He was straightforward and professional. Our products were ready for pickup as discussed and scheduled. Thank you!

Zachary was very helpful and made my shopping experience enjoyable

Sunny is the store manager and he was truly awesome. Thank you for everything

Excellent service.

Our experience at Ashley was easy, pleasant, and seamless. The staff was friendly and helpful. Sam provided exceptional customer service and was knowledgeable and extremely quick. She was super professional but very kind. The manager Sonny was accommodating and really made us feel like valued customers. We highly recommend Ashley in Conroe if you want beautiful, quality furniture and a great experience!

Zachary was awesome! He answered all of my questions and made sure I was getting the best deal possible.

We had a great experience with Ashley’s. Bryn was very nice & professional. They made us a great deal on our dining room set.

I was given a gift card at the Baylr vs LSU game for $500 and the store couldn’t figure out how to use it so I was unable to buy my item. Very frustrating.

Great service and we are satisfied with our Experience

Purchased a bedroom suit from the Conroe TX location. I was very pleased with the “discounts” Sunny, assist. Mgr gave me. However, he failed to complete my order (I had two orders) which caused my mattress and dresser not to be delivered thus causing me to sleep on the floor for 4 nights. When I confronted Sunny, he did admit to his mistake and told me he would refund me $200 dollars. It has been 2 weeks and I have reached out to Sunny two times without a response. I must say, I am extremely disappointed with his integrity and I encourage everyone to shop elsewhere. He can not be trusted.

Brin was extremely helpful in making in living room and dining room selections

Enjoyed visiting & purchasing at Ashley furniture. No pressure at all and sales person -Sam was extremely helpful & knowledgeable.

Great experience from the time we walked thru the doors and consummated the deal on our beautiful bedroom set. Kevante is the real deal(er)!

The 1 stars are strictly for the fact we found a couch we liked here. We worked with Abbasi Asab, a manager I believe. We got a good deal on the couch and also threw in a free ottoman, which was great except for the fact I had to bug him multiple times to send me the paperwork with the ottoman on it because he “couldn’t put it on the paperwork before we left”. Fine. Well he told us we were all set for pick up today, Jan 1st. We kept asking if he was sure since it was New Year’s Day and most places are closed. He assured us multiple times it was open and set us up with text alerts so we could make pick up easy. We drive over an hour and half to the warehouse to pick it up and we are met with a showroom employee letting us know they, in fact, are not open. I call Mr. Asab and he kept telling me they were open and hangs up on me. He calls me back and says oh I called someone and they said they aren’t open my bad. I will make sure no one goes to him for furniture for the simple fact of his lack of knowledge. It wouldn’t have been a problem to pick up the next day but for him to so lazily not check to make sure they were open and all he can do to fix the situation was a “my bad.” If I didn’t already get rid of my old couch I would just cancel my order all together. Terrible service. Hopefully other associates are more knowledgeable and helpful. Will update if I actually get my couch and maybe it’ll help the rating.

Zachary was professional in every sense of the word and facilitating. And Ashley Furniture had exactly what we needed for half of what we expected to spend. Very pleased with our experience at Ashley Furniture in Conroe!

Our experience with Ashley Home Furniture was amazing! Our store representative, Sam, was very knowledgeable and professional. She checked on us regularly without hovering! The prices were great and affordable. We will be back!

Karina was very helpful and patient. She took the time to get to know us and our style.

Great

What a GREAT Furniture Shopping experience! Probably the Best Ashley Furniture location in the entire Greater Houston Area! The Customer Service was SUPERB! Asad Abbasi was WONDERFUL! He even went out of his way to find someone to Deliver, within 24 hours of my purchase! Making sure I received my purchase BEFORE Christmas! He also gave me the BEST deal possible! I will DEFINITELY be going to see him from now on with ANY furniture needs or wants. Great Guy!!

Helpful, knowledgeable salesman helped my Mom and I find the perfect lift chair. Great pricing at a beautiful store made the experience stress free and very comfortable.

The store is beautiful and the furniture is nice. We were helped by a very nice man names Kamron and the purchase itself went fairly smooth. I was extremely unhappy with the way I was treated by the floor manager. I had to go outside a couple times during the purchase as my kids were getting restless. I was approached multiple times by said Manager to stop going in and out and to use the employee entrance. The final time I returned to the store was because my son had fallen and injured his mouth pretty badly and I needed help from my husband. The manager attacked me because he was going to get written up for so many times going through the door because there is a sensor that tracks how many people come in and out. This whole interaction concerning the door was so offputting. We just spend 1300 dollars at ashley, only to be treated in an extremely disrespectful way. Very unlikely I will return to this store.

Bryn was a great help!

They send you a text message you let them know when you are 30 min away to start pulling your order and someone will come outside to greet you. After 30 min of sitting there after I send the reply to the text messaging system I was told by an employee they don't pay attention to those and you have to go around and tell them you are here. After another 40 min of waiting for them to start pulling the order they inform the other staff they do not pre pull orders and she didn't get the update and walked off. Absolutely horrible pick up process. Told the wife this is the last piece of furniture we buy from here and we were about to buy a whole living room set but I will find somewhere else to spend my money.

Great salesperson. This is my second purchase from Ashley Furniture in Conroe and am very satisfied with the purchase process.

Kevante was great. He helped us get a great deal.

Sam was phenomenal!!!! My first time at Ashely and did not disappoint. Will definitely go back for my future purchases .

Kevente was super helpful while I tried to decide, then went into the store and Sam found me exactly what I had been looking for. They gave me a great deal too. I couldn’t be happier!!

Customer service at this location was amazing. I believe I was helped by a woman named Samantha. If that’s not her name I’m sorry. She knows who she is lol. God bless y’all and thanks again.

Searched all day this Black friday to find the perfect TV stand. After checking 5 stores to no Avail, low and behold Ashley had the perfect stand that I was looking for thank you for the great service and product.

Arfeen Khalid greeted me upon entering the store, I explained what I was looking for and he assisted me and completed sale. Very nice and informative. Thank you, Arfeen!

Zachary courteous; service with smile, knowledgeable . Greeted you with respect , excellent service

Love Ashley Homestore, Karina was very professional and applied discounts on our purchase. We've made multiple purchases from your store and always satisfied! Thank you again, Randy and Patty

Sunny did a great job of helping us find the furniture we were looking for in a short period of time. He explained the options and made it easy for us to make a decision.

Bryn was great! Made everything easy and was very helpful

Friendly and helpful!

Zack was very friendly and knowledgeable! Good prices and fast delivery options.

Was very good and easy process with Karina

Bryn was wonderful at helping us take advantage of the best deals avaliable from the company!

According to a salesman this store is "a commission based store and [we] are not allowed to walk around and look unless we planned on buying anything". Poor quality of service doesn't even begin to define the blatant disrespect this "man" sprayed upon my niece whom is in the market for furniture. Does he even know what it takes to earn commission? Don't waste your time here.

The worst possible store buying experience. I suggest you stay away from this store and do not accept any ACIMA offers .Look elsewhere if you are looking to purchase furniture .

Excellent experience! The crew over at Conroe, TX is professional, and not pushy. They explained everything clearly and gave us an EXCELLENT deal! We'll definitely go back.

Kamran,the manager at Ashley, was extremely helpful taking time to address our specific needs.I would definitely recommend them for all of your home furnishings.

Read the other reveiws i wish i would have they are doing the same thing to me Do not buy here the way they deliver broke my recliner and now I have to call customer service for repair and taking a long time to resolve never again Cameron is the manager that we talked to

Sonny was fantastic, great deals and excellent service.

Samantha is an exceptional sales person who truly let's the customer go at their pace,with no pressure and or pushy approach to make a sale. She truly listened to what I wanted and provided multiple options. It was a wonderful experience from start to finish!! Thank you Samantha 😊!!

Great experience. Sonny was fantastic!

Our salemen was attentive without being pushy, we were able to browse on our own without being hounded. We purchased a dining table and chairs and a coffee table, both at a reasonable price. The table was delivered to our house and the coffee table was available in store, which we picked up the same day.

I've been doing business at this location for over 15 years. never experienced an issue until oct 29th.. They have lost a dedicated customer. The salesperson lies to get your business! they do not honor anything that was promised to you !!! I reached out to upper mgr support and directed me back to the store mgr the store mgr directed me back to the asst mgr lot of running around back and forth!!! No truth at all!!!Please take your business somewhere else !! Never experience such awful experience!!!! Never again!!!!

Sonny was awesome! Got us what we wanted at the proce we could handle.

I knew exactly what I was wanting to buy & our sales person was showing us different items to our specifications Karina was an awesome sales person.

Muhammad made the purchase extremely easy and was a pleasure to deal with. Super professional and was very knowledgeable about all products.

Experience was great I went in to look for something else but came out with a great deal thanks to my sales person!!!

If I didn't have to wait 2 weeks for the piece I wanted the rating would have been higher.

Bren our sales associate who helped us was knowledgeable, sweet and knew her product lines! Everything went smoothly and look forward to possible future purchases!

By far the worst store we’ve ever done business with. Finally got our last piece of furniture yesterday that we ordered THREE months ago.. they had promised we’d have it within 3-5 business days. They admittedly lied about 99% of the things they told us while we were in the store. They’re desperate for sales and will tell you anything you want to hear so that you do business with them and then will screw you over. We will never ever buy another piece of anything from them. Horrible customer service. 0/10 recommend.

Kevante was the gentleman that helped me, he was very professional and will to help me in the full purchase I made. Thank you for going that extra mile!

It was an amazing experience! Muhammad Kamran, our salesman, was an absolute pleasure. His knowledge and caring aptitude are outstanding. We absolutely love our new bedroom set and can't wait to get it. I highly recommend Ashley Furniture in Conroe, TX and you will positively love the assistance you will receive from Muhammad!

I simply can not say enough great things about our experience at Ashley Homestore. Our Guest Experience Manager, Muhammad Kamran, was truly amazing. We showed him pictures of the living room, dining room and master bedroom furniture that we found on-line and really liked; Kamran not only took us to see pieces just like ones we chose on-line; he showed us a configurable zero gravity recliner sectional with matching recliners and bedroom furniture that we liked even better! The showroom was extensive and the final price we received was phenomenal. The prices were so good, we even purchased two king sized mattresses, the base for our split-king adjustable bed, a beautiful buffet table that will serve as a bar, and barstools. We were too tired to choose the accessories from Ashley’s wide inventory; we’ll be going back to finish for sure. Kamran knew our needs and exceeded every one of them!!

Sunny was a huge help and had a ton of patience with us while we went back and forth on which couch to buy. Will definitely be returning for more business with Sunny and Ashley Home Store Conroe

Muhammad went above and beyond to get me the furniture I wanted at a great price.

Best experience ever!

Trimming and raising the trees so you can see their business front

lol they think they are on Gallery Furniture level… This me on my new set I bought from gallery furniture..

Thanks Kamran…. U gave us a good deal and satisfied our particular need and wish to buy ehat we like!! 😊

The quickest and easiest furniture purchase I have ever made! Carina was very helpful and pleasant to work with! Thank you, Ashley Store Team

Asad Abbasi was extremely helpful and patient while helping us in our living room purchase. Showroom was packed with great inventory !

It was a great experience, sales person her name Corina she’s very sweet and fast on putting everything together for me and the assistant manager in the floor he name is Efee I hope I spill his name right was a wonderful young man. I will always shop in this location.

please make sure to double check how you purchase .. I wanted to pay cash and they said not too bc if I paid through acima one of their employees would get composition .I WAS TOLD THERE WOULD BE NO EXTRA CHARGES AND WOULD JUST BE HELPING OUT THE LADY. I ended up paying $600+ because of using acima. I will never purchase from this store AGAIN.

Sales person was great. Sunny was very helpful in helping me decide on a new headboard, panel rail, and footboard set. I purchased a floor model and got an amazing price. I’ll be back for more furnishings soon. I highly recommend this store. Went to several other stores before this one

Bryn was incredibly helpful!! She was very nice and took her time with us !!

Karina was very knowledgeable, thorough & patient. She made this process seamless and stress free!

Bryn was a great help in us picking out pet-friendly furniture. It was an easy and quick experience. Highly recommend, and ask for Bryn.

$11k spent and a whole lot of wasted time spent on the phone chatting with a BOT in attempt to reach a human being. And so much confusion of where the rest of our furniture is, when it'll be delivered, then comes one piece at a time. Paid to have delivered then they wanted us to pick it up. Then after hours on the phone, transferred from one person to another then finally got it right. Then to find again, not the full order.

Sam provided great customer service and experience!

Excellent experience buying a sofa. No pressure, and a value for money purchase.

Ty helped my boyfriend and I pick out a sofa and chair set, we got exactly what we wanted for a reasonable price and the customer service was amazing! Highly recommend speaking to Ty and checking this store out for home furniture at competitive prices.

We were shown many options but no big pressure. We were treated with respect as buyers, and made aware that we could change our minds before delivery.

I purchased two occassional chairs from Ashley with the help of Mr. Abbasi. He did an excellent job of finding chairs that met my needs. The cost was no more than I would have paid at Wayfair or comparable sites, and I got to sit in the chairs and feel the fabric before purchase. look forward to shopping at Ashley again soon.

Brynn was so helpful picking out our daughters new bedroom furniture! She has alot of knowledge and knowing what they had online and in stock. She worked with us when we had questions on pricing and help us get the best offer! Definitely recommended you go and seeing Brynn at Ashley's furniture!

Sales lady was helpful, no pressure, informative and very sweet. We will definitely return

My experience with Ashley was all around a good one. The sales team was knowledgeable and patient with me. My sales associate was. Brianna and she was very helpful.

The salesman were absolutely fantastic and well dressed for the presentation. Thank you so much for your assistance on my order!

Had a great shopping experience thanks to Sunny. Recommend this store to anyone looking for your furniture.

Very informative and accommodating! It was a pleasure working with Kevante.

Sam was amazing! Very helpful!

It's a great place to shop, for your for home.Customer service was great, working with Kameren!

Great customer service. The salesperson was so nice and did not pressure me to buy, but the price was great and I instantly said yes!

Warm n friendly staff especially Muhammad Kamran. The guy has excellent salesmanship skills. He is patient n always eager to make his clients happy. I shall be a regular visitor to this shop since they sell quality n beautiful stuff.

Sam was our sales agent and was absolutely wonderful. We have previously purchased from Ashley and have always had good frontend service but have been disappointed with after care issues. On another note, We like the Good-better-best rating and find it helps us. We will continue to shop Ashley.

Beautiful furniture, great service, great deals!!! I saved so much money on my dream bedroom set!

Worst decision I have ever made was shopping here. Sales guy Toby has done nothing but lied to me throughout the experience. I still don't have all my stuff yet. Do not shop here.

Kamran was awesome. He took the time to work with us on a mattress purchase and various furniture items. Very professional, knowledgeable and easy to work with. Would definitely purchase from him again.

Great customer service! Sales associate listened to our needs and showed us our options! Very kind and professional!

After weeks of searching for furniture at other stores we decided to go to Ashley furniture and I’m so glad we did. We were greeted by Asad Abbasi, he was very professional and so helpful in choosing our living room set. He took the time to help find our exact measurements for our small living room and he found us the perfect living room set that our family will enjoy. If your in the Conroe area and looking for furniture I recommend you go ask for Asad Abbasi. Thanks again Asad!!

Loved the bar stools in very traditional tufted styling and great fabric and color

I recently visited the Conroe location to shop for furniture for my home, and I had the pleasure of being assisted by Asad Abbasi, also known as Sunny. I must say, my experience was nothing short of exceptional. Sunny's intelligence, kindness, and respectful demeanor were immediately evident. He took the time to understand my needs and preferences, guiding me through the store to find the perfect living room set for my family. His expertise and attention to detail were truly impressive, as he not only helped me find the right furniture but also provided valuable insights and suggestions to enhance the overall look and feel of my living space. Thanks to Sunny's assistance, I was able to make an informed decision and purchase a beautiful living room set that perfectly suits my family's needs. The quality of service I received from Sunny was top-notch, and I left the store feeling satisfied and grateful for his help. Overall, my experience at the Conroe furniture store was fantastic, thanks to Sunny's professionalism and dedication to ensuring customer satisfaction. I highly recommend seeking out Asad Abbasi, aka Sunny, for anyone looking for expert assistance and a pleasant shopping experience. Thank you, Sunny, for your outstanding service!

Karina was great… not pushy and very patient while I looked. Got a great deal As well! Thank you Karina!

Toby was a great help he helped us pick the right couch we love it he was a great guy And look forward to our new furniture

The delivery of the purchase was changed several times, it arrived more than a month later, very disappointing!

One of the worst experiences I have ever had with a company first off they delivered the wrong bed and then had to wait 2 week for them to approve to get the right bed then another 2 weeks for delivery. Now that we have the right bed, it has a defective part to it. One side of the bed is 2 inches lower and causes back pain. The guys that put it together should have seen that it was wrong and told us so. I will never do business with this company again.

The service team was very professional, helpful and friendly. The sales rep (Corina) went above and beyond to ensure that I had a good experience with finding the right furniture for my home. I truly appreciate the Ashely team in Conroe!

(Translated by Google) It's the best (Original) Es de lo mejor

Karina was an excellent saleswoman, great experience, excellent treatment.

Titus was very professional and helpful. He allowed my husband and I to look around, ask questions, and take the time to decide what was best for us. Highly recommend Ashley of Conroe—ask for Titus!

Toby was amazing - I was in and out in 10 minutes! Definitely would recommend this location and ask for Toby!

Amazing experience. Cameron and Arfeen were great. Low pressure sales, let me do my thing and was there when I was ready to purchase

Our sales person Toby was awesome. He knew what he was doing. He was able to answer all our questions quickly and easily. We had looked at other companies for what we wanted and they were not able to answer most of our questions leaving so much unknown. Dealing with Toby it was a no brainer that we would be buying our furniture at Ashley. We also were able to get a better quality set at a more reasonable price then the other companies.

Great service and great prices

We had an awesome experience at Ashley Furniture store today. Sam was top notch! She was so helpful! We appreciate her help very much in choosing furniture that we are very excited about. The store manager checked on us too and was very friendly.

Great customer service

Sales person was very helpful and patient as we compared prices. After two days we finally made our purchase. Delivery was quick and on time.

My salesperson was Muhammad kamran.He was very polite and patient.very knowledgeable about the mattress he totally convinced me to purchase..The visit to the store was very Pleasant. The atmosphere was nice.The store was very clean and organized.All the associate was very nice and greeted Me when I entered the store.

Well we started looking in the 1st week of March, I was out of town so my wife picked out dining room table and chair set we both liked. After a few weeks we finally got a delivery date for the following week. The table & chairs were delivered same time our beds and tv's were so she didn't have time to inspect it, the crew just left. It was damaged with cracks across table! Got the run around about get a replacement. Had to file a warrenty claim and deal with another department! After several more weeks, a delivery every other week( which she rejected for the same reason) final picked a different table set and outdoor furniture- once you sign original order they refuse to cancel a d you HAVE to buy from them! Won't ever use them again! Buyers be ware!!

Nice friendly sales team that helped us even when it was close to closing.

Great service and every attention to our details and why we needed the furniture.

She was awesome

Kamran was excellent!

Loved kamran he helped me. great experience, very fast and easy way to get furniture. Very satisfied!!

Walked in looking for a sofa for the man cave, found exactly what we were looking for. Sunny was a great help, he allowed us to look around and browse without pressure. Looking forward to enjoying this sofa.

Excellent, gave you time to browse around. Checked periodically to see if you had any questions. Kevante was very professional and helpful.

We came in, hoping for a quick and easy service and got that! We got helped by Titus and he was just very helpful and helped us get to a chair option that would kinda fit our wants and withstand some pet interactions. Very excited to receive it in a week, but the sales floor experience was 10/10

Is my first time at Ashely store and I'm in love with it,great service and beautiful people I recommend.

It was probably the best experience I have had purchasing furniture. The atmosphere was great, I was left alone to look and when I was ready for some information Muhammad was there with the info. He made me purchasing very pleasant. Thank you Ashley Furniture

Ty was very helpful!

Easy to deal with. No hassles and the salesman gave us the space we needed to make our furniture decisions.

Very knowledgeable and good to buy the chairs from. All in all it was a very good experience

Great deals, costumer service was amazing.

Not a great experience overall, second time this year Ashley Furniture has let us down. This time the salesperson promised the item was available and would be shipped on a specific date. Later notified that it would come several weeks later. This same thing happened with some other furniture we bought in January(sent the wrong item and then after a long time, we got the right items)

5 Stars - Excellent Service and Experience! I recently purchased a bedroom set for my daughter from Ashley Furniture in Conroe, Texas, and I couldn't be happier with the experience. The sales representative was incredibly helpful and knowledgeable, immediately assisting us with all our needs. His friendly demeanor made the entire process smooth and stress-free. From the moment we walked in, we received top-notch service. The rep made sure we were comfortable and confident in our purchase decision, providing all the necessary information and support. The process was quick and easy, and I was in and out of the store in no time. I was also very impressed with the approval process, which was seamless and hassle-free. Overall, Ashley Furniture in Conroe truly hit every mark of excellent customer service. Highly recommend!

We search numerous furniture stores over a weeks time, looking for a new set of patio furniture. Our first stop was Ashley’s where we were greeted by Haseed. After that week long search we returned to Ashley’s and Haseed and purchased a new set. He worked hard to get us what we wanted at a price we could afford. Great job Hassed!

We’ve bought furniture from Ashley yearly for 10 years. The experience is always great. But something about this made it our best experience yet. Mr. Kamran was the best Ashley salesman in 10 years.

We will not shop with y'all again. Wanted us to pay before knowing if couch was available. Not the way to do business.

The experience was awesome. The gentleman who worked with us was very friendly and helpful!

We went there just "to look".. But ended up buying a sofa set.. The quality and the sale was too good to pass.. And Miss Samantha and the Manager was so nice and patient with all of my inquiries.. It was really a nice experience..

Toby is always helpful.

Great customer service!! Sam & Toby didn't allow me to leave until I was 100% completely satisfied (I absolutely am) They answered all my questions and I made a purchase that made me absolutely happy. Can't wait for the delivery. Thank you Sam & Toby.

Very friendly aswell had many options aswell.and they were not rushing me like other places.if I need anything for my home I recommend ashley furniture in conroe.best service

The best experience!! I found what I wanted and Sam, she was my salesperson. She was great. She made my shopping more pleasant. She listened to what I wanted and was patient , not pushy. Even the assistant manager was very helpful and i found more items with a good deal . Really took care of me and everyone was friendly! Overall great experience.

I would not recommend going to the Conroe location. They were very pushy and rude. We had found some furniture we liked online and wanted to see it in person. We didn't find it there so we started to leave and my husband was about to walk out the door first and one of the guys that worked there said have a good day and I went to turn around and said you too but before I could he shouted "What's wrong you can't talk?" My husband didnt hear him say have a good day because he is deaf in one ear. Very rude and poor customer service. Supposedly his name is Jason. We were the only customers in the store and now I can see why. So I would avoid going there.

Spent over 12 hours searching for just the right couch and just the right kitchen table at seven different furniture stores. Came in to Ashley and two hours later, with no pressure, just help and guidance, walked out with both the right couch and the right table. Great store great manager

We had a great experience with Ashldy furniture in Conroe! Ty our salesman was great! I bought a recliner for my husbands! Very comfy and well made .Ty was very helpful and kind ! We will definately shop here again!

Your agent did everything to insure we had our desired items

These people do terrible business. Totally ruined my moving to Tx experience. Not telling the truth about who they finance through. Sent a letter about “Ashley Credit Card” but its really a 3rd party loan shark. Lol Salesman Toby or Tobi COMPLETELY SCAMMED US! I dont like trashing businesses because thats not my style but this is ridiculous. Our furniture also came damaged, made a request for repair or switch and nothing happened. Made a Visit in person and they LIED to our face. This is NOT business! DO NOT DO BUSINESS HERE. The nice people ACT has played you all. These are not good people or a worthy store. Parking lot is a ghost town and Now I see why. Calling the references listed on the application. This is sad honestly. Theres alot of legal codes that were broken in this process and now as a law student they started a issue. DO NOT DO BUSINESS HERE. I REPEAT DO NOT DO BUSINESS HERE. Unless you are buying full price upfront YOU WILL HAVE A TERRIBLE EXPERIENCE. Also READ THE CONTRACTS. DONT LET THEM BUTTER YOU INTO SIGNING. Giving my information to a 3rd party under YOUR BUSINESS NAME is a business violation… So I hope you all that read this UNDERSTAND. This is Unacceptable and Im not letting this go. Please be cautious when shopping in Ghost Lots. Do better business or Shut down. Have a good day.

Do not go to this Ashley Furniture Store in Conroe, Texas. Their salesman are dishonest and will give you the runaround. They pretend they are helping you with a problem with your order and when you call back several times or go visit them they pretend they are contacting the manager who they say approved an exchange. Don't go to these crooks. Asad Abassi (Sunny) and Kamran Muhammad are the two liars that represent Ashley Furniture in Conroe. They act like they will help you. They say "I filed a report", this will be resolved tomorrow I'm texting the manager now", several times. It's not just the two of them it's their corporate office also that are also part of the dishonest culture. Don't support people that will lie to you, but also lie to others. Go to another furniture store and spend your money. When you see no cars in the parking lot of a store like theirs, turn around and go somewhere else.

TOBY TRAHAN is a liar Canceled my $3600 order because I was lied to I was guaranteed a delivery date by my salesman, which was four weeks from the date I ordered only to find out. I have to wait another month and a half. After canceling my order, I won't get my $3600 back for another 7 to 10 days yet I'm moving in in two days.

Low pressure and informative

The sales person that helped me was awesome. I was pleasantly surprised at the quality.

Great atmosphere and awesome customer service

I have dealt with Ashley Furniture quite a bit and this order was totally messed up from the beginning and continued to not be right. I’ve always loved Ashley’s merchandise and have purchased quite a lot but this has ended my relationship with the company

Excellent service

Excellent

In my search for a single piece of furniture all my requests were met quickly and efficiently. I had just spent over an hour at another store with no result. I was met at the door at Ashley, explained what I was looking for and within 30 minutes I purchased what I needed.

Toby at Ashley Furniture, Conroe is the best. He went out of his way to make sure I got the furniture I wanted. I did not even have to ask. Amazing customer service! Thank you.

They were very helpful in helping me see the choices, materials that I wanted to look at for new living room furniture, and I spent some time there. I never felt rushed and Sam took good care of me along with Arfeen who helped explain all the options for financing and made sure I got a great deal. Really enjoyed my time there and I hate shopping! Highly recommend the store.

The sales person was great and unbelievably huge selection of products

They were very understanding of what we were looking for and helped to find us what we needed

I had a great time there , thank you for helping me out 🙌🙌

The salesman started yelling at my husband after we decided we couldn't afford the payments on the furniture he tried to sell us.

Amazing selection and quality. Loved working with Samantha Kelley. She’s very knowledgeable and got us an amazing price on our purchase

Toby worked with me in a way that made me feel I got the best deal that I possibly get

Karam our salesman was very helpful. He would go and get several chairs so we could compare them side by side. This helped us to make a good decision. In looking for a power recliner he showed us several options and showed us how they worked. The only thing he didn’t show us was that the chairs have levelers on the front chair legs for the dining room chairs we purchased

Great selection of furniture and Asad was helpful in making sure that I got the best deal possible. I’m definitely a repeat customer.

UPDATE! Wcould not return item. We finally did exchange. But the new item has uneven drawers. That being said, we will keep it because it is easier than dealing with their "customer service". What a joke. NOTICE THE PARKING LOT IS EMPTY!!! THERE IS A REASON FOR THAT!!!! BEWARE! They DO NOT accept RETURNS. They do not adhere to the Ashley RETURN POLICY. Each store has its own policy. Even if your item DOES NOT MATCH the item you picked out in store. It will not say that on your receipt either. As a matter of fact, you can not return items at all. Even though they say you can, in fact, you can not. No phone number they give you will do so either. So if you receive the item, no matter what you paid for, and it does not match, you CAN NOT RETURN IT!! NOTICE THE PARKING LOT IS EMPTY!!! THERE IS A REASON FOR THAT!!!

Arfeen helped me track down a piece of furniture I was having a really hard time finding. I had the most pleasant experience and would definitely shop here again!

Had an great experience was fast and easy answered all my questions was an amazing experience for me definitely will be coming back

Karina helped me in getting my purchase done. She was very patient and kind.

The sales people and the manager was absolutely fantastic. Mr. Cameron was absolutely awesome.

Was greeted quickly by Staff member. Told him what I needed and taken directly to that area. Staff member was extremely helpful with no pressure. Found what I wanted and more with recliner I chose. Best part was the savings realized on selected item! Extremely happy camper!!😀 Jerry

The Conroe store was very helpful. Kelly our sales person was great. Delivery was quick.

Thanks for the great service, I purchased two bar stools for a very good price.

Very impressed with this Ashley store but even more impressed with my sales person Arfeen. He was amazing!! I will be the 1st to admit, I am a very hard person to please and he went above and beyond my expectations to help me find the perfect furniture at a great price. Arfeen spent a lot of time with me and he never rushed or pressured me into purchasing anything. (Unlike a lot of the other stores I had gone to). Great experience from start to finish. Can't wait to see my new furniture in my home. I can highly recommend shopping here.

Our Guest Experience Manager, Muhammad Kamran, made our shopping experience simple, quick, and enjoyable. We went shopping for a mattress for my husband who has back and hip problems and Kamran thoroughly explained the features of those mattresses that might best fit his needs. We found what we needed and the quality and pricing was excellent. Thank You

Very friendly and helpful !

We had such an amazing experience. Definitely ask for Karina when you go, she helped us find the perfect mattress and was so patient and sweet.

Sales people were very nice, had a great selection. Everything went smooth, until we started talking about delivery. They have a 2 to 3 week waiting. Period to get deliveries, totally unacceptable in the industry. as the competitor states you’re sitting on a back, back, back, order slip.

Salesperson was great. Very professional, very polite and very friendly. Only issue I had what that it was never explained that our furniture peice would need two batteries ( we did want one). It was a bit of a sticker shock.

We were more than pleased with the quality of furniture and service we received. He worked within our budget and was concise and clear of all aspects of financing. We will not hesitate to recommend you to anyone. Thank you. God Bless.

The salesman was great and they had a lot of product on the floor to show we walked out not getting exactly what we wanted but what we needed and appreciate how we were treated.

Store is very clean, staff is very welcoming. Karina greeted us and let us browse without bothering us. She answered all our questions and would move pieces of furniture so we could see what we liked together. Really went out of the way to help us in finding what we wanted. This is the second time we purchased from this store. I recommend shopping for your next purchase!

The salesman was very knowledgeable and helpful on the features of the chair

I had a great experience! Asad was a huge help picking out my furniture and made sure I got a great deal! I definitely recommend this store.

Asad was a great help with picking my furniture and finding a great deal! I am so thrilled with what we picked out! Excellent customer service! Had issues with delivery. I only got some of my stuff. Delivery driver blamed store and store blamed delivery driver. Fact of the matter is, driver and store both had a list of items to be loaded up and neither of them made sure it was all there. Still waiting on the rest of my furniture. At least, everyone has been super nice through all this and are all working to make sure I get my items.

Super easy over the phone purchase. Toby was incredibly helpful, accommodating and had a great demeanor. We will definitely ask for him and purchase from Ashley furniture again..

Wonderful sales staff. They worked very hard to help us imagine what our living space would look and feel like with the pieces we chose. We will be shopping with them again.

The staff was super helpful and Kelly was amazing

Such a fabulous experience thank you!

This is an amazing place to shop. The store has a comfortable atmosphere. Sunny was knowledgeable about the recliners & beds. He made the whole experience easy and pleasant.

Everytime we come to this store there's so much pressure from sales. Can't even step through the door without being chased down. I'll stick with AFW.

I was looking for a certain barstool that would match what we already had, and found them at the Ashley store. These barstools were currently a discontinued item, but Kameron located them for us and we ordered them and picked them up from the warehouse the same day. I'm planning on assembling them soon, and sure they will be the same quality as the others we have. Good quality, decent prices and friendly service. Thanks Ashley for helping us with an order that we needed. 👍

Very professional and extremely helpful.

Me and my spiritual daughter will live there full of joy I see the smile on her face and the joy in her heart and I can't ask for more for what the Lord did through you guys helping us may God richly bless you too for the Splenda works you are doing continue and God will continue blessing you thank you Ashley

The customer service with Toby was top notch. He was very helpful.

My salesperson was polite and helped with exactly what I needed. He didn’t try to sell me extra things. I will give Ashley furniture my business again and again.

Titus was our sales person, he was very friendly and very helpful! Looking forward to getting my new furniture soon!! Will update this review once furniture is received.

Ashley is the worst furniture store ever. I will not buy anything else from them. I paid $2000 for dining room set and it arrived damaged. I was told I couldn’t exchange it but to file a warranty claim and a technician would come out. Well the technician came out today and spray painted the chair black as you can see in the pic. After that the tech said he would need to order the parts and change out the seat of the chair. Instead of exchanging $173 chair they rather send a technician out twice and build a chair. Called customer service and was told nothing they can do unless the technician says it can’t be repaired. This is ridiculous. Please don’t purchase anything from Ashley.

Katrina did an outstanding job in finding us the perfect recliner. We will be back for more. Thanks again

Kelly V was outstanding. She helped us but was not stuck to our sides. Got what we wanted at a great price. Thanks Kelly!!

Kamran was great! The entire staff was cordial. Wonderful experience today

Kelly was our sales person; she was so kind and super helpful! She went above and beyond in helping with getting me the bed set I wanted!

Staff was very nice and supportive!

Titus is a fantastic salesman. He went out of his way to get us what we wanted. Love Ashley Furniture!

Toby was wonderful to work with. He was extremely knowledgeable, helpful and polite. He made my shopping experience stress free.

Kind, quick, and affordable service!

My daughter found the perfect bed after searching everywhere all day. The manager was very helpful in getting us financed and we were out in less than an hour. Quick service is the best service for someone like me.

STAY AWAY!! BUYERS BEWARE!!! Posted one star because can’t post zero. They lie and misinform you to get you to sign for the furniture. Kelly our sales associate told us that if Once delivered we were not happy to not sign and they would take it back. The delivery guys bullied my wife to sign the papers and now they have a no return policy. Buyers beware!!! STAY AWAY I now have to hire a lawyer to take these thieves to court to try to get my money back and get their furniture out of my house. Please avoid yourself the headache and get your furniture elsewhere.

The manager and store associate who helped us pick out a new Couch were extremely professional and kind and answered all of our questions! Definitely will be returning when we need our next piece of furniture. -ginger

Stuff was delivered on time. Not the correct items. Still waiting to hear from them. Not happy

I really can't begin to say why this experience wasn't great at all due to so many mistakes. Waiting on the things I order for 3 months and they were in stocks. The salesperson didn't get the order correct the first time so I had to reorder the item and pay out of pocket. Next the delivery of an item had damages, smudges all over the chest drawer, like it had been sitting somewhere for months. I was promised compensation on that and it never happened . Second attempt on chess drawer was worst than the 1st one. Third delivery I just keep it looked a little better than the first one with the delivery of my head and foot board I had been waiting on for 3 months. Never ever will I buy from AFS again. Then you ask me to give you a rating, oh no you really don't. Bottom line they suck as a furniture store

My experience was great! Titus at the Conroe location was super helpful and even helped me get my furniture a little sooner than I expected. Very pleased with the whole process!

Poor customer service and poor quality.

Very friendly and knowledgeable staff

Karina was awesome to work with. She was very knowledgeable and made the process extremely easy. The manager jumped in and helped me while she wrapped up with another customer so I wasn’t sitting around waiting. Great team. Great Experience.

Toby Trahan was extremely knowledgeable and helpful and is very much appreciated.

It was a great experience and wonderful service.

Wonderful thank you very much

Friendly and very helpful

Titus was great!

Great place

Kelly was great to work with. No pressure. She seemed to just want to help me find what I was looking for.

Kewante was very helpful and was able to help me in getting the couch I wanted .the internet server was down a few minutes and seemed like it was hectic but everything worked out in end. Thank you Kewante for helping us. After all that being said.. He called said he lost paperwork... what a joke

I went to Ashley Store for a Black Friday special and was able to purchase the items. I am just waiting for delivery. The man, Kamran, who assisted me was nice and helpful.

Sunny was awesome! He helped us find furniture that worked perfect for my new place! I would highly recommend him and Ashley to anyone looking for new furniture!

The staff is very pleasant and helps you find the right furniture at the right price. The experience was very pleasant. Thank you

Shipment was not delivered on the promised date previously scheduled. Had to reschedule for a week later. Could not contact anyone at the store location purchased from or through the customer service line. Had to text situation via a chatbot.

They arrived even earlier than expected, were very careful and took care of everything.

(Translated by Google) The worst customer service I have ever had in a store in this country. They lied about the discounts and delivery, we will never buy there again. (Original) El peor servicio al cliente que he tenido en una tienda en este país. Mintieron con los descuentos y con la entrega, nunca compraremos más ahí.

Horrible customer service. Purchased living room furniture and received more info and status from automated texting system than salesperson, Karina. She does not answer or return calls. She says one thing and does another. I cancelled my order in person with Karina and had to call Customer Support the next day to insure my 2800.00 order was cancelled. She did not cancel. I cancelled bc 1/3 of my order was was being delivered in December. She is dishonest by making up stories…. Furniture truck was stolen with my order. How come customer support did not know this? I will never shop In Ashley Conroe location. Go to a different store!! Horrible experience!

So my wife and I went in there and purchased a bed and sectional couch. We dealt with Kamren, (sorry if I spelt your name wrong), and he was AMAZING. We got home and decided to change our order and remove the bed, he handled it well. Then I called back to tell him we wanted it after all and he STILL handled it well. He was very interactive with our 4 month old and made us feel comfortable while in the store. Thanks Kamren (sorry if I still spelt your name wrong) and Ashley’s.

5 stars for Sunny. Sunny went above and beyond to work with us and exhibited outstanding professionalism.

The staff was very helpful and professional. The buying process was easy and fast. I will definitely recommend this store to others, and buy again.

Kamran was very helpful and a pleasure to work with on our furniture purchase.

Nice people, clean, organized. Son was disappointed the water feature didnt work anymore...lol. overall was a good experience as usual.

Salesman was friendly, and knowledgeable of what he is selling.. great deals, and quality products!

Very high pressure and overpriced at this location. What was $1200 at other competitors was over $2200 there.

Love Ashley service and quality! Kamran was very knowledgeable and patient! I’m

Horrible company full of liars!!! Went in store and was told item was exchangeable if it didn't fit. A clear lie because it didn't fit and delivery men said it wasn't possible. Called and talked to rep and they said I couldn't. Tried emailing and still nothing. Scamming people to buy your products for overpriced trash furniture is a great way to make a business. I have a card with this place and I'm cancelling the moment it's paid off

Karina was very helpful and also gave me the space to make a decision without being pressured. I recommend Ashley Furniture and Karina.

Great customer service!!!

Great service

I never go out of my way to leave bad reviews for a business but I feel like I have no choice since I don’t know any other way to get the attention of someone in charge of this store. We are beyond frustrated with this store and the way they do things! Bought a chaise sleeper sofa a few weeks ago. Won’t name anyone specifically but the sales rep quoted us $719 for the sleeper sofa that was on the show room floor. We obviously thought it was a great deal and decided to purchase it and have it delivered. Told the sales rep we wanted the set up exactly the same as it was at the store. Fast forward two days later… only HALF of the couch was delivered?!?! And not only that, it was the wrong set up and not the way they had it at the store. We call to see if they can make ot right and send us the sofa we had ordered and paid for and to no surprise they couldn’t fix their mistake. We were told we would have to pay for the other half of the couch and that it would have to also go through the refund process since we were sending back the couch that was ordered incorrectly by THEIR EMPLOYEE. We told them we aren’t paying extra and to give us the refund and pick up the couch. We are now going on 3 weeks.. no refund and no one has picked up the couch. Literally have called almost every day and have to re-explain the issue to every person we talk to and they usually will tell us someone will call us back (they never do) or tell us to be patient and they will let us know when they hear back from whoever is in charge of the refunds??? Such a disappointment and will never do business with this store again. No wonder the parking lot is completely empty every time I have driven by or gone up there.

Terrible service. We went in twice parking lot completely empty. Told us come in we will match online price. Get there and they are no where close to the online price. Sales person says well that’s all we can do. You said you could math the price get the manager. She says that’s all he is going to do. I said get him. She gets mad walks away and disappears. We wait a few minutes and my husband says let’s go. They call us where’d you go. Told manager what she said. He said we can match it exactly but we are close. Needless to say we went to Americas Furniture Warehouse Erin was very helpful showed us same furniture for a fraction of what Ashley was trying to charge. Cannot wait to get my new furniture from AFW. Call or go in to Americas Furniture Warehouse in Conroe/Woodlands and Ask for Erin she is awesome!

Kevante was absolutely AMAZING today!! He helped us purchase a kitchen table AND couch and was very knowledgeable to help us choose the right one for our lifestyle, budget, etc. highly recommend him!!

Our sales associate was very helpful and attentive with our purchase. We always deal with Kamran and have never had a bad experience.

My family and I were well taken care of at the Ashley store. The manager greeted us and his team helped us along the way as well to choose our new furniture. Once we found what we wanted the process was seamless and we were given water and offered options on our purchase to fit our family’s needs. We will be back in the future.

Karen was very friendly and helpful. Even though we didn’t find exact item we were looking for. We found other items we liked.

I had a great experience. Nicole helped me 100 percent! There was another lady as well and I can’t remember her name but she was Acima and she was great also

Extremely cheap quality furniture. Horrible return policies. Third party delivery at an expensive cost. Avoid Ashley at all costs. You're better off with Ikea

Great service at the store from Kamran! Great service on the delivery side from Victor! We are very pleased with everything.

Loved my salesman Sunny, The store carries a lot of nice quality furniture. I can’t wait to receive my recliner and most of all my Tempur-pedic bed.

Friendly and courteous

Found exactly what we were looking for. Great quality! Sunny was helpful, knowledgeable and professional.

Excellent customer service with Nick, Great choice of furniture and would refer friends and family.

Bought a patio furniture set and a bed with the delivery date of September 14th then they called stating that it would be several weeks later because the bed was on back order and some pieces of the patio furniture was on back order too. Called the store and spoke to Gavin the store manager and he hung up on me without trying to help me. Don’t shop here, they will lie to you and mislead you on everything. Very poor excuse for a business. .

Excellent service! Nicole was very knowledgeable and helpful and Elva was a great help winding up the paperwork!

Electric solo theater recliner ( w blue lighting features) stopped working after a puff of smoke and 1 year of use. Ashley recalled a defective electronic item within the recliner, they called me and set up a time to repair .. I waited and waited and ....... waited .A Saturday sadly wasted.. NO call from Ashley as of yet. THIS item was my first and last piece of Ashley furniture I will EVER purchase, no thank you.

Superb experience! Excellent help. Very attentive and compassionate. Worked with me on pricing. A+++

Great customer service and quick process.

I had a very positive shopping experience at Ashley Furniture store in Conroe. I found exactly what I was looking for.

Excellent service! Nicole was my salesperson and she was awesome I felt like I’d known her forever! My financing was easy and fast! Did I mention I love my sofa

Nice selection. Great store. Price matches other retailers. Good service

Every single staff member and manager gave been very helpful!! Awesome Conroe, TX store and staff!!!. They have certainly kept me coming back tHough the years.

Sunny was fair and worked with us

Great price with quality furniture.

Great Service 👍 Thanks

Karina was absolutely wonderful! The whole process was seamless and she was delightful. Would come back to buy again!

We just bought a home and we’re getting all of our furniture together! We came to Ashley for dining room chairs only (we purchased our other furniture at American furniture) the sales man was extremely rude, arrogant and simply just too much. We told him we were just there for chairs and of course he wouldn’t stop pushing anything & everything else on us. When my wife mentioned we purchased everything else at American furniture he decided to bash their business and their furniture. It was extremely unprofessional and uncomfortable. This place isn’t budget friendly so I would think their employees would be a lot more welcoming and professional.

10/20/2023 - After sending a text to the number listed the exchange for the correct bar stools was immediately initiated. I was very happy to get the right ones. For some reason the store folks have little recourse in returns, always send a text to the number listed in the reviews. I sent a text message, we are pending 9/6/23 for the exchange. I need to edit my review; My order was not fulfilled properly; I received the wrong bar stools. I called them immediately once I realized and asked for an exchange, and now, I cant get the correct bar stools. I'm extremely disappointed that Ashley Furniture is not providing an EXCHANGE FOR THE CORRECT bar stools, I'm not even asking for a refund. Now I have 3 bar stools that I can't use that I'm paying for. I would appreciate if someone from Ashley could provide a number to someone who can get me the right bar stools. My experience with Ashley Furniture Conroe was a 6 out of 5 stars. They went to great lengths to help me and were very responsive to my questions. I got high quality furniture at a great price and experienced amazing customer service. The delivery was also fantastic and the guys who put it together were fast and professional. It was a awesome from start to finish.

Have been unable to get a straight answer from anyone about a missing cushion from an order that was delivered 2 weeks ago.

Mr. Kamran was excellent. He let us look at our own pace, then, answered any and all our questions. Everything was smooth and enjoyable.

I have always shop at ashly. I find just what I want.

Prompt fast service Good deals

Brandon and his team have been absolutely incredible and have made my experience memorable. I have been blown away by the level of client service they have provided for me and resolving any issues with a sense of urgency and professionalism. It’s such a huge relief to know there are employees out here who DO care and are so attentive. They have earned my loyalty! All of my pieces are beautiful, I am so excited, and I look forward to more purchases in the future with Brandon!

Very disorganized, lack of information from agent, several interruptions on the phone by a female agent regarding other matters, felt like I was talking to a teenager w/no kniwledge of the business, I ended up telling the agent I could not deal with these issues and hung up. This is the second time I have tried to order - the first time got an on line agency who informed me I could not order from a store and this agent a well was poorly trained and I did not order from her

Kamran was an amazing salesman….we walked in, he introduced himself and left us alone…came back after 15 mins and asked if we had any questions. By then we did and he answered every question we had. He was very knowledgeable about the products and got us the best deal he could. Would definitely go back.

I’ve worked with Kierstyn. She’s attentive, patient, and knowledgeable.

Horrible!!!!! My husband and I purchased living room furniture on 7/8/2023. The furniture was delivered to our home on 7/13/2023 with the couch broken and the motor on the loveseat not working properly. I called customer service and the Conroe store reported the problem and state of our furniture. As of 7/25/2023 we are still waiting to hear from Ashley’s service team regarding work order 915A744605. After this issue is resolved I will never shop Ashley’s furniture nor recommend any of your stores !!! Very disappointed and dissatisfied customers ‼️

(Translated by Google) It took us almost 2 years to receive our furniture. They change us date after date. And at one time, when the furniture was delivered to us, the mirror was damaged. It is already 7 months that they have not replaced the mirror. (Original) Nos tomó casi 2 años para recibir nuestros muebles. Nos cambian fecha tras fecha. Y a la vez, cuando nos entregaron los muebles, el espejo estaba dañado. Ya son 7 meses que no han remplazado el espejo.

Kamran was very helpful and was able to help me get everything I needed!

Nice experience. Great sales person.

I'm giving Ashley Furniture, Conroe TX 3 stars, mediocre. I do so because our purchase experience was "good" A patient new salesperson, (difficult to find employees for many employers right now, I get that)helped us right away as we entered the store We made our picks, new salesperson asked a couple questions in search of help from the store manager, Brandon. Order placed, on our way, as promised furniture showed up in a few days. Then problems began. A chair that we ordered was keyed in by the new salesperson (it happens) and the wrong color chair showed up on the delivery truck. Did NOT accept delivery of wrong color, had them take it back with them. I then contacted the store manager, Brandon. He explained to me once the store turns in the sales order they lose all control to Ashley Corporate Logistics. Once the order is transmitted, which interesting enough all processes changed to be "new and improved" during COVID and the stores literally have no more input to the orders...what? why? that's were the personal contact was...why now remove them??? Makes NO sense... To summarize, Brandon (Store Manager) went above and beyond helping me fight, yes literally fight with Ashley Corporate Logistics even giving me internal methodology to question their delays and excuses. I did receive the proper color chair within a few days (amazingly, but I was quite persistent). We are so far happy with the furniture we purchased, fingers crossed it wears well. As far as Brandon, manager at the Conroe store, this post is past due and my apologies as this all happened in May '23. A thumbs up and well done on his excellent customer service. He could have easily just pushed me off, but continued to help right up until I received my furniture and even gave me a credit for my inconvenience. To for Ashley Furniture Corporate Logistics, YOUR LOGISTIC CUSTOMER SERVICE METHODS ARE UTTERLY HORRIBLE, they need to undergo a thorough audit and update, Covid requirements are over. Get back to the basics and DO customer service better. UPDATE: Received response back from owner and as there is no way to for me to respond back, have updated here. I do not appreciate the canned response. If it is an attempt to look to others reading reviews to decide to do business or not, it is a poor attempt. I have no intentions of contacting Ashley Corporate Marketing to look into this issue any further. It has been resolved by my sheer persistence and the help of the Conroe Store Manager, Brandon. My suggestion, if you truly want to help with this issue further that you thank in a measurable way, the Conroe Store Manager, Brandon and review your corporate delivery methods. (for example, do you deliver everyday? do you ONLY send out deliveries if there is a full truck, regardless of when promised? do you have a delivery truck that could quickly remedy incorrect items the next day? As I said before, DO CUSTOMER SERVICE BETTER!!

I recommend this location the customer service was excellent all the way around from the manager to the employees I went in the evening time

Very nice and efficient staff!

Very excellent

Kiersten was very pleasant and helpful

I was happy with the experience and appreciate the time and courtesy shown to me and my caregiver, Zola. Thank you!

Excellent buying experience. Highly recommend, great quality and selection!

Will NOT ever go there again and most definitely will NOT purchase from them. The quality of their furniture is inexcusable. A few years ago, we bought a formal contemporary dining set and a chair broke on my father on the third time we used it - NOT covered by warranty. My son ran into a chair and it broke - NOT covered by the EXTRA warranty that we paid for. Ended up throwing away ALL of the chairs because they were so poorly made and we were fearful of our guests safety. Fast Forward to Thursday, June 22, 2023 - thought I would look there - I believe in 2nd chances. NOPE!!! NEVER AGAIN! The Delivery fee for Ashley was OVER THREE times that of America's Best, and Ashley did NOT EVEN DELIVER ON THE DAY IT WAS PROMISED!!! It was a huge effort just to get Ashley to deliver our furniture to our house, and we had nothing in our living room for our guests because they failed to deliver on the date as promised. Incredibly disappointed.

They were so helpful and recommended good deals to us

Arfeen Khalid assisted me. He was so helpful and knowledgeable. Thank you

Although they have beautiful furniture I'd encourage you to take your business elsewhere. Staffs helpfulness doesn't go beyond them trying to make a sale. Once the sale is made they become dismissive and unconcerned about any concerns or issues you may have. They also do a horrible job informing you about delays or letting you know when furniture will be delivered. Beware!!!

Ashley is the best place to get all your furnitures, at a reasonable price. They will work with you.

Sonny was very helpful and patiently let us look at our own pace.

They didn’t help us.

ABSOLUTELY WORST BUY! Went in store & purchased furniture to furnish my whole house. Two living room sets, four bedroom sets. They assured it would all be delivered together. It was delivered in three separate deliveries, days apart. The mattresses did not arrive the same day as the bed frames. Kept it together & just figured there was a mistake somewhere, it happens. The last delivery came, my sons bunk bed, they unboxed everything, NO SCREWS to assemble the bed. Delivery drivers submitted a ticket to the warehouse and said it would take 10 days for us to receive those parts & for someone to come out to assemble it & they would keep us updated. 10+ days pass, we hear nothing. We call over & over with no answer. Finally after 2 weeks, we made a trip back up to the store to figure out what was going on. They had no idea what was going on. No ticket had been submitted but they see where the delivery drivers reported the bed came with no screws. They apologized, submitted a new ticket & was told we would hear from someone within 24-48 hours. Didn’t receive any type of response from them for another week & a half. Called, nothing. Make a trip back up to the store, only to be told there system has been down for 2 weeks & they apologize, the manager would give us a call. No call. We then go back up to the store for a third time & they gave us screws but only half of them. How am i suppose to assemble the bed with only half of what i need? Not only that but we paid to have the bed delivered, assembled so why do we have to assemble it ourselves for their mistake? Don’t call this store, you will waste your time. I would recommend you not even wasting your time, money or energy on this place. They clearly could care less about you after you leave that store & drop thousands of dollars. RIDICULOUS & worst customer service i’ve ever experienced in my life. Thanks to ashley furniture my sons been sleeping on the floor over a month going on two. GO SPEND YOUR MONEY ELSEWHERE WHERE YOU ARE VALUED!

Karina was the best! She helped me pick out the perfect dining room set and we had a great conversation in the process! Thank you, Karina!!

Kamran was an awesome in helping us pick out our furniture. He went above and beyond helping me decide on my accent chairs. Worked us an amazing deal. Go in and ask for Kamran, he'll make sure you are happy with your purchase and will give you the best deal possible. Thank you Kamran.

Great customer service and very knowledgeable reps. I left with an answer for every question and the perfect couch for my new home.

Horrible service. I ordered a sofa and love seat 06/16/2023 and went by the store on 06/17/23 to cancel. I waited over 45 minutes in the store for a cancellation invoice. The sales rep just kept trying to get me to buy something else. Finally, he claimed that his manager will cancel the order. Well, I left the store and didn’t even get an invoice cause it told it would be emailed to me. I called the guest service number multiple times for assistance. One time the rep informed me that the order will be canceled. I call back to ensure the cancellation and the same rep told me. a store order can’t be cancelled over the phone. Okay, why did she lie to me at first? I don’t know. At this point I was starting to get really upset. I called the store back and they claim their system was down and has been down for about a week. How are you able to take orders , but not able to cancel orders. I start calling around to different Ashley Furniture Stores and no one was able to help me. Apparently, this store in Conroe is a franchise. One rep at another store told me that they were known to do this to customers so they won’t lose a sale. This is ridiculous and this store shouldn’t be allowed to represent Ashley Furniture. They have given the company a bad name, because I will never step foot in another Ashley store. I have not yet to receive a email about my cancellation .

Great service! Kamran was a great help!

The easiest and best salesperson I've worked with in long time. Just great service all-round great service. Only went in looking came out buying.

Karina and Nate were great and did everything they could to help me out and send me off with a beautiful bedrooms set and quality mattress.

My wife and I shopped at the Conroe location. Sunny was our wonderful salesman who was willing to listen to what my wife and I were looking for. No pressure and busted his butt to make sure we were taken care of.

Nate was friendly and very upfront about the pricing and checked on us every now and then until we found a couch we liked. Great salesman. Will use him again for the rest of my furniture needs. I am updating this post. I have had an issue with my couch and have tried to call Ashley furniture and Nate. No one would answer their phones. Tried calling customer service at Ashley could not get the issue resolved even though I bought the extended warranty on my couch. will not be buying anything from Ashley furniture in the future.

We went to Ashley to purchase a couch. We had previously purchased a sofa sleeper, which we LOVE, and wanted a matching couch. Sonny greeted us and helped us with the couch and also gave us a GREAT deal on a full sized mattress and foundation! We had an exceptional experience at Ashley Furniture and will return for future purchases!!!

Afreen is quick, accomodating and professional! He is easy to work with and we will be consulting him in the future when buying other furniture. When visiting in store, ask for Afreen. He will help make your furniture buying experience a smooth one!

Better deal than expected, solid wood side bar for the dining room. Energetic young salesperson. She will do well as she settles into the job.

We felt very welcome and Carina was so helpful! Thank you!

Go see Sonny A in Conroe he goes above and beyond

Very nice customer service assistance, really knowledgeable about products. Made me feel comfortable while I was in the store.

So far haven’t received yet. However, Sonny was an absolute pleasure to work with.

The people are great, from the sales to the warehouse workers. What I had an issue with, was my bed head board. On leg was missing the slot to insert the side rail. We're is your quality control? How can this happen? Now I have to wait 14 more days to get the replacement part... instead of just letting me take the headboard back to the warehouse and get it replacement....

Great assistance in finding living room furniture!

Horrible experience! We bought some bar stools and we were told by the sales associate that we could return them if they didn’t work. Not even 24 hours later we took them back. Manager said no returns or exchanges. So they lied to us and now we’re stuck with furniture that doesn’t fit in our bar.

The staff and our salesman Sunny Abbasi was awesome!

Wonderful customer service! Noah was really helpful and was able to accommodate with my situation. I am really happy with my experience! Definitely recommend!

Found what we wanted and Gary was very helpful

I had a great experience at the Conroe store. I’ll give an update once my delivery is installed. My furniture wasn’t delivered. Something to do with the warehouse logistics even though the sales person said they had my furniture ready to ship. 2nd Bad experience.

This was the first visit to this company. We were met quickly at the door and instead of starting a sales speech, the young lady, Kierstyn, asked how she could help us. We responded and she immediately took us to the correct area. We made our selection and our purchase. Total time 30 minutes. Great job Ashley.

Troy was so helpful with our recent purchase! He was excellent, knowledgeable, friendly and really cared!

Had a great experience at this store. Kamuran helped my husband and I. He was so patient and kind. Our furniture was delivered promptly and on time! You all deserve these 5 stars.

The sales person and the store manager were very professional, and helped me on my decision

Friendly sales staff at Conroe store. Zach worked hard to help my wife and I get exactly what we wanted. Felt respected and appreciated. Also, the furniture was delivered on the date agreed and within the time window specified on that day. Great text communication and tool to follow the delivery truck. Thanks

I’m very picky and didn’t want to spend a lot of money. Thanks to Kivante for being so sweet and patient with us. I’m very excited about our purchase. Everyone was wonderful.

We can say enough about the service we received from Asad Abbasi. He was amazing and extremely helpful.

We had the pleasure of working with Nate at the Conroe location. He was beyond fantastic. We were in and out, and he didn’t try to sell us on things we didn’t ask about. He was a pleasure to work with!

Don’t get anything finance in this store they lie to to sell and then add hidden fees I bought a sofa set and they added 300 extra $ and it was the manager who sold it alma also bad customer Servise don’t get anything from this location I would put 0 stars but it didn’t led me

Very courteous salesman!!

Nate was extremely helpful. We found the perfect couch for our family.

Kamran was so helpful and nice! Was a great experience from start to finish. I can't wait to get our new furniture in a few days!!

Perfect sales approach by Karina. I'll be back when I'm ready to start the downstairs!

Very friendly and good selection of furniture

They've got some pretty good prices and furniture.

We went to Ashley furniture in Conroe looking for a living room set! We were treated respectful and had no issues.

Great service! Good experience! Excited about the furniture!

Don’t buy the furniture protection. They don’t hold their end of the deal. You will not get anything out of it!

Great service! Sunny should be your go-to for new furniture.

Nate was very friendly and professional.

If I could give no stars I would. I had the worst experience and will not be back. I was wondering why their parking lot was so empty I could see now by how staff treats their customers. i was told my bed would be delivered next day and yet was lied to they make everything seems so great like they are taking care of you but more like taking advantage of a young couples first time buying furniture. Not to mention how harrassing and disrespectful they are contacting your cell and job threatening you because they lost a sale.

Ashley was excellent! Great customer service. Warm welcome.. Did a great job with the walk through. Ashley didn’t rush us at all. Took her time to explain things to us . I will call this ‘above and beyond’ service, as a result, I will come again

I was looking for a new sofa and chair. With assistance, we found exactly what we were looking for without high pressure from our salesman. Great experience.

Very personable and professional sales staff. Good price as well.

Great product, great price and Kamrin and Nate were awesome.

Nate is fantastic! Will definitely be back when I need other furniture

It was great, went in showed them a picture of what I wanted, got it for $350.00 cheaper than online.. Mr. Gary Williams in the Conroe store was Awesome No pressure , very honest , very helpful. In and out within an hour. Thank you for helping my shopping experience be stress free. The quality of the furniture was great also.

Got exactly what we wanted with the help of our sales rep, Noah Bradney.

Brandon the manager was very helpful. The prices were way better than the warehouse stores. We also met the regional manager.

Kamran was great! If we buy at Ashley again we would definitely shed Kamran again.

Salesman was amazing! Nate made the process simple and easy.

Maranda went above and beyond to help me find what I wanted and get a good deal!

I would never do business with Ashley furniture again, unless I am willing to risk several thousands of dollars from being stolen. We purchased a sectional from this location from Nate Morand and the sales manager. I explained to them both that I may need to cancel the order if the sizing of the furniture was off. I confirmed four times that the order was fully refundable without any fees, loops or hidden schemes. As I suspected, the sectional was too large but I assumed it was an easy cancelation and refund. Ashley’s cancelation policy is simple but not when this location is taken into account. The order was meant to be cancelled on Tuesday, Nate said we would see the refund in 24-48 business hours. The days went by and nothing, I was reassured multiple times in writing that the refund was issued by the manager. Finally, I called Ashley’s customer service, after radio silence from Nate, and was informed the order was still active. I came into the store and was told that the order was never canceled by Nate. I do remember that Nate mentioned that they had lost a big sale the day we purchased therefore I do not know if they kept our order active only to meet quota. Nonetheless, we were issued a refund but I would never recommend this location.

Nate was excellent.

Friendly and patient with my special needs HYPER children

Miranda was our sales person and she went above and beyond to make sure we were happy. She's such a an amazing and joyful person. You have a winner in her at your store...... better keep her 😁

Great attention to what we were needing and looking for in their area of expertise. Karina, had great knowledge and wonderful customer service!

Very helpful and friendly. A great experience.

Salesman met us at the door and asked how can he help us. I told him I was looking for a lift chair, he told us the chairs were in the back of the showroom. I said people with handicaps have to walk a long distance. He then said you’re right I’ll be right back I need to tell my store manager what you said. She listened to the salesman what I said and agreed the lift chairs should be in front. A sales manager came over to assist the salesman both where extremely helpful making sure we got what we needed. The store manager was very accommodating to our needs. All of the staff were friendly, informative and able to assist us! The manager stated they will be moving the lift chairs closer to the front of the store. Excellent customer service!

Quick and easy ordering process in store. I found what I wanted online and went in store to order. Will use Ashley-Conroe location again in the future.

My salesman was Nate he works so hard on satisfaction after the sale. My furniture has already been delivered. Thank you Nate. I would highly recommend Nate at Ashley in Conroe. I DON'T recommend Humble Ashley at all

Amazing service. Great deal

Very nice and very helpful employees I love Ashley Furniture and would recommend them to all my friends and family.

Great customer service. Quick. Strait to the point. Got what I wanted and out the door in ten minutes😁

Feel like we are hovered over every time we go to this place

Very nice salesman. No pressure, just help. Such a nice place to shop.

Nice place to shop.

Nate, Was very helpful & efficient in helping me find a new recliner.

What an awful experience and what awful quality from the products sold at Ashley. I bought this rustic style table set for my brand new home a little over a year ago and it's stayed in the same place for that time and today while doing some tile work I bumped into it slightly and the leg cracked in half(as seen in photos). Make sure to buy things elsewhere and avoid Ashley for all future furniture purchases. I paid good money for a quality product not for something that would split open from a slight bump. Also the delivery took a ridiculous amount of time and some of the products that I was promised would be delivered in a week went 2 months without delivery until I finally cancelled the order.

Very good experience good people

Ask for Kevante he's awesome! Great service!

Wish I could give zero stars. Just spend the extra money and get quality furniture elsewhere. The salesmen and assistants at the store were super nice and helpful, but everything else was awful. Paid $300 for professional assembly, and the delivery crew damaged my furniture! The table and a chair are also damaged, and the store crew is trying to help but struggling to get corporate to agree to replace them. Don't waste your money here!

(Translated by Google) very kind (Original) Muy amables

Friendly and honest service. The employees were patient and answering any questions

Absolutely amazing, they have made sure I will return for all of my furniture needs. Noah was very knowledgeable and when I say that he and the finance team worked with me, I mean they worked with me and I was able to get the exact pieces I wanted for beyond reasonable pricing. I cannot stress how good my experience was.

Noah and Sunny are great people to deal with! Delivery people not so much. Got my bed and really pleased with it. The two guys are great people.

Arden was so helpful! A really great experience at this location. Large selection of furniture with very reasonable prices.

Great, no-pressure, shopping experience. Nate was very helpful and attentive. He answered all of my questions and I was able to find exactly what I was looking for. I can’t wait to receive my new sofas.

I have done a lot of business with Ashley in the past and I must say, it will be the last time. My furniture took over 3 months to get to my home. They rescheduled 4 times. But that is only part of it. I received a rug that my wife and I liked. When we opened it up, it was the wrong rug. We returned the rug and requested a refund because it was the only rug they had and the one we wanted could not be found. Well, we are still waiting for our refund 2 months later.

This has not been a pleasant experience personally. Everything was supposed to be delivered a week after I bought the bedroom set and mattress. Finally got the mattress to come in a month after the fact. Only to ask where the bedset was. Found out it was canceled. Had to go in to get it reentered, whatever. Was told it would be here the following Tuesday. Hadn't heard anything so I called to be told it wasn't gonna be here until the end of the month. I asked them to do a partial delivery so we could have some kind of furniture in our bedroom. They delivered the dressers only to find out as soon as the delivery guys left that someone had broken the long dresser and threw in 2 screws to hold it together IN THE HOPES WE WOULDNT NOTICE so we are here with a leg broken off. I'm beyond angry at this point.

Found what I was looking for at a competitive price. The young salesman Noah, was very helpful and professional. I appreciate his honesty and his attention, not something you often find as a combination anymore.

I'll never forget the kindness and helpfulness shown to me when I visited Ashley Furniture in Conroe. They have very helpful staff who are more than willing to help you make the best decisions for your purchase . If you're reading this and thinking to go to their store, you're on the right track. Ask for Morgan when you get there!

We were very pleased with the Salesmanship of Nate. He was pleasant and knowledgeable of the items we were interested in. Thanks Nate!

Person at desktop does not know how to process a part replacement order whoever she called for instructions messed up have to wait for manager to arrive and do this transaction my neighbor in highland and I comentes about how horrible customer service Ashley furniture is.

Great experience, very pleased with customer service the young man that helped me, his name is nate, go to him for all your furniture needs he was very helpful and informative, very pleased with my service today, and I will return for my next purchase .

Mr. Kamran was very helpful, friendly and extremely professional! He made our shopping experience easy and enjoyable!!

Sales manager was awesome , great deal, very friendly reception!!

Tina Was Very Nice.She Met Every Need . I Came In Confused Not Knowing What I Was Seeking As Far As A Sofa Set And A Bed Frame . I Set A Budget And She Went Above And Beyond .. Tina Was An Amazing Sells Representative…. Go Tina Go !!!

Oh my goodness from the moment I was greeted by Nate and Carina my whole experience was seamless. They allowed me to look and just checked on me throughout my shopping experience.They gave me great information when I had questions and gave me honest feedback. I never once felt pressured. It was a really enjoyable experience. I'm looking forward to all of my new pieces of furniture. I went to other furniture stores and they did not have the protection plans that I wanted for my sleeper sofa but Ashley did. I'm super happy. I would highly recommend these two sales associates.