Ashley Store Conroe, TX

Bryn was great! Made everything easy and was very helpful

Friendly and helpful!

Zack was very friendly and knowledgeable! Good prices and fast delivery options.

Was very good and easy process with Karina

Bryn was wonderful at helping us take advantage of the best deals avaliable from the company!

According to a salesman this store is "a commission based store and [we] are not allowed to walk around and look unless we planned on buying anything". Poor quality of service doesn't even begin to define the blatant disrespect this "man" sprayed upon my niece whom is in the market for furniture. Does he even know what it takes to earn commission? Don't waste your time here.

The worst possible store buying experience. I suggest you stay away from this store and do not accept any ACIMA offers .Look elsewhere if you are looking to purchase furniture .

Excellent experience! The crew over at Conroe, TX is professional, and not pushy. They explained everything clearly and gave us an EXCELLENT deal! We'll definitely go back.

Kamran,the manager at Ashley, was extremely helpful taking time to address our specific needs.I would definitely recommend them for all of your home furnishings.

Read the other reveiws i wish i would have they are doing the same thing to me Do not buy here the way they deliver broke my recliner and now I have to call customer service for repair and taking a long time to resolve never again Cameron is the manager that we talked to

Sonny was fantastic, great deals and excellent service.

Samantha is an exceptional sales person who truly let's the customer go at their pace,with no pressure and or pushy approach to make a sale. She truly listened to what I wanted and provided multiple options. It was a wonderful experience from start to finish!! Thank you Samantha 😊!!

Great experience. Sonny was fantastic!

Our salemen was attentive without being pushy, we were able to browse on our own without being hounded. We purchased a dining table and chairs and a coffee table, both at a reasonable price. The table was delivered to our house and the coffee table was available in store, which we picked up the same day.

I've been doing business at this location for over 15 years. never experienced an issue until oct 29th.. They have lost a dedicated customer. The salesperson lies to get your business! they do not honor anything that was promised to you !!! I reached out to upper mgr support and directed me back to the store mgr the store mgr directed me back to the asst mgr lot of running around back and forth!!! No truth at all!!!Please take your business somewhere else !! Never experience such awful experience!!!! Never again!!!!

Sonny was awesome! Got us what we wanted at the proce we could handle.

I knew exactly what I was wanting to buy & our sales person was showing us different items to our specifications Karina was an awesome sales person.

My sales rep was very informative and I messed up and grabbed the wrong credit card and he was very nice let me go get it.

Muhammad made the purchase extremely easy and was a pleasure to deal with. Super professional and was very knowledgeable about all products.

Experience was great I went in to look for something else but came out with a great deal thanks to my sales person!!!

If I didn't have to wait 2 weeks for the piece I wanted the rating would have been higher.

Bren our sales associate who helped us was knowledgeable, sweet and knew her product lines! Everything went smoothly and look forward to possible future purchases!

By far the worst store we’ve ever done business with. Finally got our last piece of furniture yesterday that we ordered THREE months ago.. they had promised we’d have it within 3-5 business days. They admittedly lied about 99% of the things they told us while we were in the store. They’re desperate for sales and will tell you anything you want to hear so that you do business with them and then will screw you over. We will never ever buy another piece of anything from them. Horrible customer service. 0/10 recommend.

Kevante was the gentleman that helped me, he was very professional and will to help me in the full purchase I made. Thank you for going that extra mile!

It was an amazing experience! Muhammad Kamran, our salesman, was an absolute pleasure. His knowledge and caring aptitude are outstanding. We absolutely love our new bedroom set and can't wait to get it. I highly recommend Ashley Furniture in Conroe, TX and you will positively love the assistance you will receive from Muhammad!

I simply can not say enough great things about our experience at Ashley Homestore. Our Guest Experience Manager, Muhammad Kamran, was truly amazing. We showed him pictures of the living room, dining room and master bedroom furniture that we found on-line and really liked; Kamran not only took us to see pieces just like ones we chose on-line; he showed us a configurable zero gravity recliner sectional with matching recliners and bedroom furniture that we liked even better! The showroom was extensive and the final price we received was phenomenal. The prices were so good, we even purchased two king sized mattresses, the base for our split-king adjustable bed, a beautiful buffet table that will serve as a bar, and barstools. We were too tired to choose the accessories from Ashley’s wide inventory; we’ll be going back to finish for sure. Kamran knew our needs and exceeded every one of them!!

Sunny was a huge help and had a ton of patience with us while we went back and forth on which couch to buy. Will definitely be returning for more business with Sunny and Ashley Home Store Conroe

Muhammad went above and beyond to get me the furniture I wanted at a great price.

Best experience ever!

Trimming and raising the trees so you can see their business front

lol they think they are on Gallery Furniture level… This me on my new set I bought from gallery furniture..

Thanks Kamran…. U gave us a good deal and satisfied our particular need and wish to buy ehat we like!! 😊

The quickest and easiest furniture purchase I have ever made! Carina was very helpful and pleasant to work with! Thank you, Ashley Store Team

Asad Abbasi was extremely helpful and patient while helping us in our living room purchase. Showroom was packed with great inventory !

It was a great experience, sales person her name Corina she’s very sweet and fast on putting everything together for me and the assistant manager in the floor he name is Efee I hope I spill his name right was a wonderful young man. I will always shop in this location.

please make sure to double check how you purchase .. I wanted to pay cash and they said not too bc if I paid through acima one of their employees would get composition .I WAS TOLD THERE WOULD BE NO EXTRA CHARGES AND WOULD JUST BE HELPING OUT THE LADY. I ended up paying $600+ because of using acima. I will never purchase from this store AGAIN.

Sales person was great. Sunny was very helpful in helping me decide on a new headboard, panel rail, and footboard set. I purchased a floor model and got an amazing price. I’ll be back for more furnishings soon. I highly recommend this store. Went to several other stores before this one

Bryn was incredibly helpful!! She was very nice and took her time with us !!

Karina was very knowledgeable, thorough & patient. She made this process seamless and stress free!

Bryn was a great help in us picking out pet-friendly furniture. It was an easy and quick experience. Highly recommend, and ask for Bryn.

$11k spent and a whole lot of wasted time spent on the phone chatting with a BOT in attempt to reach a human being. And so much confusion of where the rest of our furniture is, when it'll be delivered, then comes one piece at a time. Paid to have delivered then they wanted us to pick it up. Then after hours on the phone, transferred from one person to another then finally got it right. Then to find again, not the full order.

Sam provided great customer service and experience!

Excellent experience buying a sofa. No pressure, and a value for money purchase.

Ty helped my boyfriend and I pick out a sofa and chair set, we got exactly what we wanted for a reasonable price and the customer service was amazing! Highly recommend speaking to Ty and checking this store out for home furniture at competitive prices.

We were shown many options but no big pressure. We were treated with respect as buyers, and made aware that we could change our minds before delivery.

I purchased two occassional chairs from Ashley with the help of Mr. Abbasi. He did an excellent job of finding chairs that met my needs. The cost was no more than I would have paid at Wayfair or comparable sites, and I got to sit in the chairs and feel the fabric before purchase. look forward to shopping at Ashley again soon.

Brynn was so helpful picking out our daughters new bedroom furniture! She has alot of knowledge and knowing what they had online and in stock. She worked with us when we had questions on pricing and help us get the best offer! Definitely recommended you go and seeing Brynn at Ashley's furniture!

Sales lady was helpful, no pressure, informative and very sweet. We will definitely return

My experience with Ashley was all around a good one. The sales team was knowledgeable and patient with me. My sales associate was. Brianna and she was very helpful.

The salesman were absolutely fantastic and well dressed for the presentation. Thank you so much for your assistance on my order!

Had a great shopping experience thanks to Sunny. Recommend this store to anyone looking for your furniture.

Very informative and accommodating! It was a pleasure working with Kevante.

Sam was amazing! Very helpful!

It's a great place to shop, for your for home.Customer service was great, working with Kameren!

Great customer service. The salesperson was so nice and did not pressure me to buy, but the price was great and I instantly said yes!

Warm n friendly staff especially Muhammad Kamran. The guy has excellent salesmanship skills. He is patient n always eager to make his clients happy. I shall be a regular visitor to this shop since they sell quality n beautiful stuff.

Sam was our sales agent and was absolutely wonderful. We have previously purchased from Ashley and have always had good frontend service but have been disappointed with after care issues. On another note, We like the Good-better-best rating and find it helps us. We will continue to shop Ashley.

Beautiful furniture, great service, great deals!!! I saved so much money on my dream bedroom set!

Worst decision I have ever made was shopping here. Sales guy Toby has done nothing but lied to me throughout the experience. I still don't have all my stuff yet. Do not shop here.

Kamran was awesome. He took the time to work with us on a mattress purchase and various furniture items. Very professional, knowledgeable and easy to work with. Would definitely purchase from him again.

Great customer service! Sales associate listened to our needs and showed us our options! Very kind and professional!

After weeks of searching for furniture at other stores we decided to go to Ashley furniture and I’m so glad we did. We were greeted by Asad Abbasi, he was very professional and so helpful in choosing our living room set. He took the time to help find our exact measurements for our small living room and he found us the perfect living room set that our family will enjoy. If your in the Conroe area and looking for furniture I recommend you go ask for Asad Abbasi. Thanks again Asad!!

Loved the bar stools in very traditional tufted styling and great fabric and color

I recently visited the Conroe location to shop for furniture for my home, and I had the pleasure of being assisted by Asad Abbasi, also known as Sunny. I must say, my experience was nothing short of exceptional. Sunny's intelligence, kindness, and respectful demeanor were immediately evident. He took the time to understand my needs and preferences, guiding me through the store to find the perfect living room set for my family. His expertise and attention to detail were truly impressive, as he not only helped me find the right furniture but also provided valuable insights and suggestions to enhance the overall look and feel of my living space. Thanks to Sunny's assistance, I was able to make an informed decision and purchase a beautiful living room set that perfectly suits my family's needs. The quality of service I received from Sunny was top-notch, and I left the store feeling satisfied and grateful for his help. Overall, my experience at the Conroe furniture store was fantastic, thanks to Sunny's professionalism and dedication to ensuring customer satisfaction. I highly recommend seeking out Asad Abbasi, aka Sunny, for anyone looking for expert assistance and a pleasant shopping experience. Thank you, Sunny, for your outstanding service!

Karina was great… not pushy and very patient while I looked. Got a great deal As well! Thank you Karina!

Toby was a great help he helped us pick the right couch we love it he was a great guy And look forward to our new furniture

The delivery of the purchase was changed several times, it arrived more than a month later, very disappointing!

One of the worst experiences I have ever had with a company first off they delivered the wrong bed and then had to wait 2 week for them to approve to get the right bed then another 2 weeks for delivery. Now that we have the right bed, it has a defective part to it. One side of the bed is 2 inches lower and causes back pain. The guys that put it together should have seen that it was wrong and told us so. I will never do business with this company again.

The service team was very professional, helpful and friendly. The sales rep (Corina) went above and beyond to ensure that I had a good experience with finding the right furniture for my home. I truly appreciate the Ashely team in Conroe!

(Translated by Google) It's the best (Original) Es de lo mejor

Karina was an excellent saleswoman, great experience, excellent treatment.

Titus was very professional and helpful. He allowed my husband and I to look around, ask questions, and take the time to decide what was best for us. Highly recommend Ashley of Conroe—ask for Titus!

Toby was amazing - I was in and out in 10 minutes! Definitely would recommend this location and ask for Toby!

Amazing experience. Cameron and Arfeen were great. Low pressure sales, let me do my thing and was there when I was ready to purchase

Our sales person Toby was awesome. He knew what he was doing. He was able to answer all our questions quickly and easily. We had looked at other companies for what we wanted and they were not able to answer most of our questions leaving so much unknown. Dealing with Toby it was a no brainer that we would be buying our furniture at Ashley. We also were able to get a better quality set at a more reasonable price then the other companies.

Great service and great prices

We had an awesome experience at Ashley Furniture store today. Sam was top notch! She was so helpful! We appreciate her help very much in choosing furniture that we are very excited about. The store manager checked on us too and was very friendly.

Great customer service

Sales person was very helpful and patient as we compared prices. After two days we finally made our purchase. Delivery was quick and on time.

My salesperson was Muhammad kamran.He was very polite and patient.very knowledgeable about the mattress he totally convinced me to purchase..The visit to the store was very Pleasant. The atmosphere was nice.The store was very clean and organized.All the associate was very nice and greeted Me when I entered the store.

Well we started looking in the 1st week of March, I was out of town so my wife picked out dining room table and chair set we both liked. After a few weeks we finally got a delivery date for the following week. The table & chairs were delivered same time our beds and tv's were so she didn't have time to inspect it, the crew just left. It was damaged with cracks across table! Got the run around about get a replacement. Had to file a warrenty claim and deal with another department! After several more weeks, a delivery every other week( which she rejected for the same reason) final picked a different table set and outdoor furniture- once you sign original order they refuse to cancel a d you HAVE to buy from them! Won't ever use them again! Buyers be ware!!

Nice friendly sales team that helped us even when it was close to closing.

Great service and every attention to our details and why we needed the furniture.

She was awesome

Kamran was excellent!

Loved kamran he helped me. great experience, very fast and easy way to get furniture. Very satisfied!!

Walked in looking for a sofa for the man cave, found exactly what we were looking for. Sunny was a great help, he allowed us to look around and browse without pressure. Looking forward to enjoying this sofa.

Excellent, gave you time to browse around. Checked periodically to see if you had any questions. Kevante was very professional and helpful.

We came in, hoping for a quick and easy service and got that! We got helped by Titus and he was just very helpful and helped us get to a chair option that would kinda fit our wants and withstand some pet interactions. Very excited to receive it in a week, but the sales floor experience was 10/10

Is my first time at Ashely store and I'm in love with it,great service and beautiful people I recommend.

It was probably the best experience I have had purchasing furniture. The atmosphere was great, I was left alone to look and when I was ready for some information Muhammad was there with the info. He made me purchasing very pleasant. Thank you Ashley Furniture

Ty was very helpful!

Easy to deal with. No hassles and the salesman gave us the space we needed to make our furniture decisions.

Very knowledgeable and good to buy the chairs from. All in all it was a very good experience

Great deals, costumer service was amazing.

Not a great experience overall, second time this year Ashley Furniture has let us down. This time the salesperson promised the item was available and would be shipped on a specific date. Later notified that it would come several weeks later. This same thing happened with some other furniture we bought in January(sent the wrong item and then after a long time, we got the right items)

5 Stars - Excellent Service and Experience! I recently purchased a bedroom set for my daughter from Ashley Furniture in Conroe, Texas, and I couldn't be happier with the experience. The sales representative was incredibly helpful and knowledgeable, immediately assisting us with all our needs. His friendly demeanor made the entire process smooth and stress-free. From the moment we walked in, we received top-notch service. The rep made sure we were comfortable and confident in our purchase decision, providing all the necessary information and support. The process was quick and easy, and I was in and out of the store in no time. I was also very impressed with the approval process, which was seamless and hassle-free. Overall, Ashley Furniture in Conroe truly hit every mark of excellent customer service. Highly recommend!

We search numerous furniture stores over a weeks time, looking for a new set of patio furniture. Our first stop was Ashley’s where we were greeted by Haseed. After that week long search we returned to Ashley’s and Haseed and purchased a new set. He worked hard to get us what we wanted at a price we could afford. Great job Hassed!

We’ve bought furniture from Ashley yearly for 10 years. The experience is always great. But something about this made it our best experience yet. Mr. Kamran was the best Ashley salesman in 10 years.

We will not shop with y'all again. Wanted us to pay before knowing if couch was available. Not the way to do business.

The experience was awesome. The gentleman who worked with us was very friendly and helpful!

We went there just "to look".. But ended up buying a sofa set.. The quality and the sale was too good to pass.. And Miss Samantha and the Manager was so nice and patient with all of my inquiries.. It was really a nice experience..

Toby is always helpful.

Great customer service!! Sam & Toby didn't allow me to leave until I was 100% completely satisfied (I absolutely am) They answered all my questions and I made a purchase that made me absolutely happy. Can't wait for the delivery. Thank you Sam & Toby.

Very friendly aswell had many options aswell.and they were not rushing me like other places.if I need anything for my home I recommend ashley furniture in conroe.best service

The best experience!! I found what I wanted and Sam, she was my salesperson. She was great. She made my shopping more pleasant. She listened to what I wanted and was patient , not pushy. Even the assistant manager was very helpful and i found more items with a good deal . Really took care of me and everyone was friendly! Overall great experience.

I would not recommend going to the Conroe location. They were very pushy and rude. We had found some furniture we liked online and wanted to see it in person. We didn't find it there so we started to leave and my husband was about to walk out the door first and one of the guys that worked there said have a good day and I went to turn around and said you too but before I could he shouted "What's wrong you can't talk?" My husband didnt hear him say have a good day because he is deaf in one ear. Very rude and poor customer service. Supposedly his name is Jason. We were the only customers in the store and now I can see why. So I would avoid going there.

Spent over 12 hours searching for just the right couch and just the right kitchen table at seven different furniture stores. Came in to Ashley and two hours later, with no pressure, just help and guidance, walked out with both the right couch and the right table. Great store great manager

We had a great experience with Ashldy furniture in Conroe! Ty our salesman was great! I bought a recliner for my husbands! Very comfy and well made .Ty was very helpful and kind ! We will definately shop here again!

Your agent did everything to insure we had our desired items

These people do terrible business. Totally ruined my moving to Tx experience. Not telling the truth about who they finance through. Sent a letter about “Ashley Credit Card” but its really a 3rd party loan shark. Lol Salesman Toby or Tobi COMPLETELY SCAMMED US! I dont like trashing businesses because thats not my style but this is ridiculous. Our furniture also came damaged, made a request for repair or switch and nothing happened. Made a Visit in person and they LIED to our face. This is NOT business! DO NOT DO BUSINESS HERE. The nice people ACT has played you all. These are not good people or a worthy store. Parking lot is a ghost town and Now I see why. Calling the references listed on the application. This is sad honestly. Theres alot of legal codes that were broken in this process and now as a law student they started a issue. DO NOT DO BUSINESS HERE. I REPEAT DO NOT DO BUSINESS HERE. Unless you are buying full price upfront YOU WILL HAVE A TERRIBLE EXPERIENCE. Also READ THE CONTRACTS. DONT LET THEM BUTTER YOU INTO SIGNING. Giving my information to a 3rd party under YOUR BUSINESS NAME is a business violation… So I hope you all that read this UNDERSTAND. This is Unacceptable and Im not letting this go. Please be cautious when shopping in Ghost Lots. Do better business or Shut down. Have a good day.

Do not go to this Ashley Furniture Store in Conroe, Texas. Their salesman are dishonest and will give you the runaround. They pretend they are helping you with a problem with your order and when you call back several times or go visit them they pretend they are contacting the manager who they say approved an exchange. Don't go to these crooks. Asad Abassi (Sunny) and Kamran Muhammad are the two liars that represent Ashley Furniture in Conroe. They act like they will help you. They say "I filed a report", this will be resolved tomorrow I'm texting the manager now", several times. It's not just the two of them it's their corporate office also that are also part of the dishonest culture. Don't support people that will lie to you, but also lie to others. Go to another furniture store and spend your money. When you see no cars in the parking lot of a store like theirs, turn around and go somewhere else.

TOBY TRAHAN is a liar Canceled my $3600 order because I was lied to I was guaranteed a delivery date by my salesman, which was four weeks from the date I ordered only to find out. I have to wait another month and a half. After canceling my order, I won't get my $3600 back for another 7 to 10 days yet I'm moving in in two days.

Low pressure and informative

The sales person that helped me was awesome. I was pleasantly surprised at the quality.

If I could give this business less than a star I would. We walked in looking for a specific couch that they had in the showroom. The first guy to approach us was very respectful but then a man who said he was the "financing manager" walked up to my husband and I and said "is this the set you like?" and I said yes but my husband doesn't. He asked why not and my husband explained how the material wouldn't go well with the amount of pets we have. He then tried to relate and tell us that he had that same couch and he has multiple husky's and kids and the couch is fine. My husband then mentioned the concern of spilt liquids on the couch material soaking it up. He then said "I've never heard anyone ever have concerns about that". At this point my husband was chuckling because the salesman tactics were just so forced. So then after a moment of silence he said you don't even want to run what you're approved for? And we said no we will be paying cash. Then the guy says "so if I give you this couch for 30% off you wouldn't buy it right now?" my husband said no and he smirked and said "okay then have a nice day" essentially kicking us out. This is no way to treat a customer, you cannot be expecting anyone to purchase anything from here after that. No wonder the parking lot is empty they scare everyone away.

Great atmosphere and awesome customer service

I have dealt with Ashley Furniture quite a bit and this order was totally messed up from the beginning and continued to not be right. I’ve always loved Ashley’s merchandise and have purchased quite a lot but this has ended my relationship with the company

Excellent service

Excellent

In my search for a single piece of furniture all my requests were met quickly and efficiently. I had just spent over an hour at another store with no result. I was met at the door at Ashley, explained what I was looking for and within 30 minutes I purchased what I needed.

Toby at Ashley Furniture, Conroe is the best. He went out of his way to make sure I got the furniture I wanted. I did not even have to ask. Amazing customer service! Thank you.

They were very helpful in helping me see the choices, materials that I wanted to look at for new living room furniture, and I spent some time there. I never felt rushed and Sam took good care of me along with Arfeen who helped explain all the options for financing and made sure I got a great deal. Really enjoyed my time there and I hate shopping! Highly recommend the store.

The sales person was great and unbelievably huge selection of products

They were very understanding of what we were looking for and helped to find us what we needed

I had a great time there , thank you for helping me out 🙌🙌

The salesman started yelling at my husband after we decided we couldn't afford the payments on the furniture he tried to sell us.

Amazing selection and quality. Loved working with Samantha Kelley. She’s very knowledgeable and got us an amazing price on our purchase

Toby worked with me in a way that made me feel I got the best deal that I possibly get

Karam our salesman was very helpful. He would go and get several chairs so we could compare them side by side. This helped us to make a good decision. In looking for a power recliner he showed us several options and showed us how they worked. The only thing he didn’t show us was that the chairs have levelers on the front chair legs for the dining room chairs we purchased

Great selection of furniture and Asad was helpful in making sure that I got the best deal possible. I’m definitely a repeat customer.

UPDATE! Wcould not return item. We finally did exchange. But the new item has uneven drawers. That being said, we will keep it because it is easier than dealing with their "customer service". What a joke. NOTICE THE PARKING LOT IS EMPTY!!! THERE IS A REASON FOR THAT!!!! BEWARE! They DO NOT accept RETURNS. They do not adhere to the Ashley RETURN POLICY. Each store has its own policy. Even if your item DOES NOT MATCH the item you picked out in store. It will not say that on your receipt either. As a matter of fact, you can not return items at all. Even though they say you can, in fact, you can not. No phone number they give you will do so either. So if you receive the item, no matter what you paid for, and it does not match, you CAN NOT RETURN IT!! NOTICE THE PARKING LOT IS EMPTY!!! THERE IS A REASON FOR THAT!!!

Arfeen helped me track down a piece of furniture I was having a really hard time finding. I had the most pleasant experience and would definitely shop here again!

Had an great experience was fast and easy answered all my questions was an amazing experience for me definitely will be coming back

Karina helped me in getting my purchase done. She was very patient and kind.

The sales people and the manager was absolutely fantastic. Mr. Cameron was absolutely awesome.

Was greeted quickly by Staff member. Told him what I needed and taken directly to that area. Staff member was extremely helpful with no pressure. Found what I wanted and more with recliner I chose. Best part was the savings realized on selected item! Extremely happy camper!!😀 Jerry

The Conroe store was very helpful. Kelly our sales person was great. Delivery was quick.

Thanks for the great service, I purchased two bar stools for a very good price.

Very impressed with this Ashley store but even more impressed with my sales person Arfeen. He was amazing!! I will be the 1st to admit, I am a very hard person to please and he went above and beyond my expectations to help me find the perfect furniture at a great price. Arfeen spent a lot of time with me and he never rushed or pressured me into purchasing anything. (Unlike a lot of the other stores I had gone to). Great experience from start to finish. Can't wait to see my new furniture in my home. I can highly recommend shopping here.

Our Guest Experience Manager, Muhammad Kamran, made our shopping experience simple, quick, and enjoyable. We went shopping for a mattress for my husband who has back and hip problems and Kamran thoroughly explained the features of those mattresses that might best fit his needs. We found what we needed and the quality and pricing was excellent. Thank You

Very friendly and helpful !

We had such an amazing experience. Definitely ask for Karina when you go, she helped us find the perfect mattress and was so patient and sweet.

Sales people were very nice, had a great selection. Everything went smooth, until we started talking about delivery. They have a 2 to 3 week waiting. Period to get deliveries, totally unacceptable in the industry. as the competitor states you’re sitting on a back, back, back, order slip.

Salesperson was great. Very professional, very polite and very friendly. Only issue I had what that it was never explained that our furniture peice would need two batteries ( we did want one). It was a bit of a sticker shock.

We were more than pleased with the quality of furniture and service we received. He worked within our budget and was concise and clear of all aspects of financing. We will not hesitate to recommend you to anyone. Thank you. God Bless.

The salesman was great and they had a lot of product on the floor to show we walked out not getting exactly what we wanted but what we needed and appreciate how we were treated.

Store is very clean, staff is very welcoming. Karina greeted us and let us browse without bothering us. She answered all our questions and would move pieces of furniture so we could see what we liked together. Really went out of the way to help us in finding what we wanted. This is the second time we purchased from this store. I recommend shopping for your next purchase!

Got a great deal on bedroom furniture. Ask for Ty!

The salesman was very knowledgeable and helpful on the features of the chair

I had a great experience! Asad was a huge help picking out my furniture and made sure I got a great deal! I definitely recommend this store.

Asad was a great help with picking my furniture and finding a great deal! I am so thrilled with what we picked out! Excellent customer service! Had issues with delivery. I only got some of my stuff. Delivery driver blamed store and store blamed delivery driver. Fact of the matter is, driver and store both had a list of items to be loaded up and neither of them made sure it was all there. Still waiting on the rest of my furniture. At least, everyone has been super nice through all this and are all working to make sure I get my items.

Super easy over the phone purchase. Toby was incredibly helpful, accommodating and had a great demeanor. We will definitely ask for him and purchase from Ashley furniture again..

Wonderful sales staff. They worked very hard to help us imagine what our living space would look and feel like with the pieces we chose. We will be shopping with them again.

The staff was super helpful and Kelly was amazing

Such a fabulous experience thank you!

This is an amazing place to shop. The store has a comfortable atmosphere. Sunny was knowledgeable about the recliners & beds. He made the whole experience easy and pleasant.

Everytime we come to this store there's so much pressure from sales. Can't even step through the door without being chased down. I'll stick with AFW.

I was looking for a certain barstool that would match what we already had, and found them at the Ashley store. These barstools were currently a discontinued item, but Kameron located them for us and we ordered them and picked them up from the warehouse the same day. I'm planning on assembling them soon, and sure they will be the same quality as the others we have. Good quality, decent prices and friendly service. Thanks Ashley for helping us with an order that we needed. 👍

Very professional and extremely helpful.

Me and my spiritual daughter will live there full of joy I see the smile on her face and the joy in her heart and I can't ask for more for what the Lord did through you guys helping us may God richly bless you too for the Splenda works you are doing continue and God will continue blessing you thank you Ashley

The customer service with Toby was top notch. He was very helpful.

My salesperson was polite and helped with exactly what I needed. He didn’t try to sell me extra things. I will give Ashley furniture my business again and again.

Titus was our sales person, he was very friendly and very helpful! Looking forward to getting my new furniture soon!! Will update this review once furniture is received.

Ashley is the worst furniture store ever. I will not buy anything else from them. I paid $2000 for dining room set and it arrived damaged. I was told I couldn’t exchange it but to file a warranty claim and a technician would come out. Well the technician came out today and spray painted the chair black as you can see in the pic. After that the tech said he would need to order the parts and change out the seat of the chair. Instead of exchanging $173 chair they rather send a technician out twice and build a chair. Called customer service and was told nothing they can do unless the technician says it can’t be repaired. This is ridiculous. Please don’t purchase anything from Ashley.

Katrina did an outstanding job in finding us the perfect recliner. We will be back for more. Thanks again

Kelly V was outstanding. She helped us but was not stuck to our sides. Got what we wanted at a great price. Thanks Kelly!!

Kamran was great! The entire staff was cordial. Wonderful experience today

Kelly was our sales person; she was so kind and super helpful! She went above and beyond in helping with getting me the bed set I wanted!

Staff was very nice and supportive!

Titus is a fantastic salesman. He went out of his way to get us what we wanted. Love Ashley Furniture!

DO NOT BUY FURNITURE HERE!! My wife and I got up early on Black Friday and bought 2 couches and a loveseat. We got a special price and 6 months financing. They called and said that the loveseat was going to be delayed for several months and so we said to cancel the loveseat and send the couches so we would have them before Christmas. When they didn't arrive by Christmas we called to check on the order, they said they accidentally canceled the entire order. When we said we still wanted the couches they said they would not honor the Black Friday pricing. We had the paperwork and everything but they would not honor the pricing even though it was their mistake. We have shopped with this Ashley for over 20 years, but no more!

Toby was wonderful to work with. He was extremely knowledgeable, helpful and polite. He made my shopping experience stress free.

Kind, quick, and affordable service!

My daughter found the perfect bed after searching everywhere all day. The manager was very helpful in getting us financed and we were out in less than an hour. Quick service is the best service for someone like me.

I purchased a $2700 recliner from Ashley on December 21st 5 day later I saw in an ad they sent me through my email that is unsale for 1699 when I tried to get a price match. I spent 45 minutes getting bounced around to different places. Always going back to the store where I purchased in Conroe. More than 4 different times and was told that I could not get a price match. Because I had the item already delivered. Do not shop with these people. They don't stand behind their price matching policies.Save yourself some heart ache

STAY AWAY!! BUYERS BEWARE!!! Posted one star because can’t post zero. They lie and misinform you to get you to sign for the furniture. Kelly our sales associate told us that if Once delivered we were not happy to not sign and they would take it back. The delivery guys bullied my wife to sign the papers and now they have a no return policy. Buyers beware!!! STAY AWAY I now have to hire a lawyer to take these thieves to court to try to get my money back and get their furniture out of my house. Please avoid yourself the headache and get your furniture elsewhere.

The manager and store associate who helped us pick out a new Couch were extremely professional and kind and answered all of our questions! Definitely will be returning when we need our next piece of furniture. -ginger

Stuff was delivered on time. Not the correct items. Still waiting to hear from them. Not happy

I really can't begin to say why this experience wasn't great at all due to so many mistakes. Waiting on the things I order for 3 months and they were in stocks. The salesperson didn't get the order correct the first time so I had to reorder the item and pay out of pocket. Next the delivery of an item had damages, smudges all over the chest drawer, like it had been sitting somewhere for months. I was promised compensation on that and it never happened . Second attempt on chess drawer was worst than the 1st one. Third delivery I just keep it looked a little better than the first one with the delivery of my head and foot board I had been waiting on for 3 months. Never ever will I buy from AFS again. Then you ask me to give you a rating, oh no you really don't. Bottom line they suck as a furniture store

My experience was great! Titus at the Conroe location was super helpful and even helped me get my furniture a little sooner than I expected. Very pleased with the whole process!

Poor customer service and poor quality.

My rating is a -5.I ordered 2 couches and both were promised to be delivered on December 5th. Then they called and wanted to change it to the 12th. Now the day before I find out after me calling several times that it's not going to be delivered tomorrow and I still don't know when it will be. Their 1-855-943-0340 customer service number is a joke you can't speak to a live person. If you call the store number you get the same recording. The text message is the same thing you press 0 for a live person and don't get one. This is the absolute WORST service I have EVER experienced in purchasing furniture in my life. If you call the salesmans cell phone it goes to voice mail. Just plain TERRIBLE! I highly recommend buying somewhere else.Signed VERY DISSATISFIED CUSTOMER!!!

Very friendly and knowledgeable staff

Karina was awesome to work with. She was very knowledgeable and made the process extremely easy. The manager jumped in and helped me while she wrapped up with another customer so I wasn’t sitting around waiting. Great team. Great Experience.

Toby Trahan was extremely knowledgeable and helpful and is very much appreciated.

It was a great experience and wonderful service.

We ordered our furniture in the midst of the pandemic back at the end of 2020 and were told it would be 6 weeks before it would be delivered, which wasn’t a problem. However, we began getting alerts in early December that our furniture was scheduled to be delivered, when it actually wasn’t. It took multiple phone calls of getting the run around before we finally figured out that our furniture had been shipped to some warehouse and finally they got it to us in January of 21. Fast forward to a couple of months ago we realized that the charging ports on one loveseat are no longer working and the oversized recliner is getting power, but will not recline. We filed a claim since we purchased a 5 year warranty on all of our pieces which was nearly an additional $500 for them to tell us that since it has been more than 30 days since we discovered the issue they are declining the claim. It was never stated to us that we would have to file a claim within 30 days of finding an issue, we have been busy, and we have a 5 year warranty we are well within. Do not buy from them or waste time purchasing the warranty, they will find a reason not to honor it.

Wonderful thank you very much

Friendly and very helpful

Titus was great!

Great place

Kelly was great to work with. No pressure. She seemed to just want to help me find what I was looking for.

Kewante was very helpful and was able to help me in getting the couch I wanted .the internet server was down a few minutes and seemed like it was hectic but everything worked out in end. Thank you Kewante for helping us. After all that being said.. He called said he lost paperwork... what a joke

I went to Ashley Store for a Black Friday special and was able to purchase the items. I am just waiting for delivery. The man, Kamran, who assisted me was nice and helpful.

Sunny was awesome! He helped us find furniture that worked perfect for my new place! I would highly recommend him and Ashley to anyone looking for new furniture!

The staff is very pleasant and helps you find the right furniture at the right price. The experience was very pleasant. Thank you

Shipment was not delivered on the promised date previously scheduled. Had to reschedule for a week later. Could not contact anyone at the store location purchased from or through the customer service line. Had to text situation via a chatbot.

They arrived even earlier than expected, were very careful and took care of everything.

(Translated by Google) The worst customer service I have ever had in a store in this country. They lied about the discounts and delivery, we will never buy there again. (Original) El peor servicio al cliente que he tenido en una tienda en este país. Mintieron con los descuentos y con la entrega, nunca compraremos más ahí.

Horrible customer service. Purchased living room furniture and received more info and status from automated texting system than salesperson, Karina. She does not answer or return calls. She says one thing and does another. I cancelled my order in person with Karina and had to call Customer Support the next day to insure my 2800.00 order was cancelled. She did not cancel. I cancelled bc 1/3 of my order was was being delivered in December. She is dishonest by making up stories…. Furniture truck was stolen with my order. How come customer support did not know this? I will never shop In Ashley Conroe location. Go to a different store!! Horrible experience!

So my wife and I went in there and purchased a bed and sectional couch. We dealt with Kamren, (sorry if I spelt your name wrong), and he was AMAZING. We got home and decided to change our order and remove the bed, he handled it well. Then I called back to tell him we wanted it after all and he STILL handled it well. He was very interactive with our 4 month old and made us feel comfortable while in the store. Thanks Kamren (sorry if I still spelt your name wrong) and Ashley’s.

5 stars for Sunny. Sunny went above and beyond to work with us and exhibited outstanding professionalism.

The staff was very helpful and professional. The buying process was easy and fast. I will definitely recommend this store to others, and buy again.

Kamran was very helpful and a pleasure to work with on our furniture purchase.

Nice people, clean, organized. Son was disappointed the water feature didnt work anymore...lol. overall was a good experience as usual.

Salesman was friendly, and knowledgeable of what he is selling.. great deals, and quality products!

Very high pressure and overpriced at this location. What was $1200 at other competitors was over $2200 there.

Love Ashley service and quality! Kamran was very knowledgeable and patient! I’m

Horrible company full of liars!!! Went in store and was told item was exchangeable if it didn't fit. A clear lie because it didn't fit and delivery men said it wasn't possible. Called and talked to rep and they said I couldn't. Tried emailing and still nothing. Scamming people to buy your products for overpriced trash furniture is a great way to make a business. I have a card with this place and I'm cancelling the moment it's paid off

Karina was very helpful and also gave me the space to make a decision without being pressured. I recommend Ashley Furniture and Karina.

Great customer service!!!

Great service

I never go out of my way to leave bad reviews for a business but I feel like I have no choice since I don’t know any other way to get the attention of someone in charge of this store. We are beyond frustrated with this store and the way they do things! Bought a chaise sleeper sofa a few weeks ago. Won’t name anyone specifically but the sales rep quoted us $719 for the sleeper sofa that was on the show room floor. We obviously thought it was a great deal and decided to purchase it and have it delivered. Told the sales rep we wanted the set up exactly the same as it was at the store. Fast forward two days later… only HALF of the couch was delivered?!?! And not only that, it was the wrong set up and not the way they had it at the store. We call to see if they can make ot right and send us the sofa we had ordered and paid for and to no surprise they couldn’t fix their mistake. We were told we would have to pay for the other half of the couch and that it would have to also go through the refund process since we were sending back the couch that was ordered incorrectly by THEIR EMPLOYEE. We told them we aren’t paying extra and to give us the refund and pick up the couch. We are now going on 3 weeks.. no refund and no one has picked up the couch. Literally have called almost every day and have to re-explain the issue to every person we talk to and they usually will tell us someone will call us back (they never do) or tell us to be patient and they will let us know when they hear back from whoever is in charge of the refunds??? Such a disappointment and will never do business with this store again. No wonder the parking lot is completely empty every time I have driven by or gone up there.

Terrible service. We went in twice parking lot completely empty. Told us come in we will match online price. Get there and they are no where close to the online price. Sales person says well that’s all we can do. You said you could math the price get the manager. She says that’s all he is going to do. I said get him. She gets mad walks away and disappears. We wait a few minutes and my husband says let’s go. They call us where’d you go. Told manager what she said. He said we can match it exactly but we are close. Needless to say we went to Americas Furniture Warehouse Erin was very helpful showed us same furniture for a fraction of what Ashley was trying to charge. Cannot wait to get my new furniture from AFW. Call or go in to Americas Furniture Warehouse in Conroe/Woodlands and Ask for Erin she is awesome!

Kevante was absolutely AMAZING today!! He helped us purchase a kitchen table AND couch and was very knowledgeable to help us choose the right one for our lifestyle, budget, etc. highly recommend him!!

Our sales associate was very helpful and attentive with our purchase. We always deal with Kamran and have never had a bad experience.

My family and I were well taken care of at the Ashley store. The manager greeted us and his team helped us along the way as well to choose our new furniture. Once we found what we wanted the process was seamless and we were given water and offered options on our purchase to fit our family’s needs. We will be back in the future.

Karen was very friendly and helpful. Even though we didn’t find exact item we were looking for. We found other items we liked.

I had a great experience. Nicole helped me 100 percent! There was another lady as well and I can’t remember her name but she was Acima and she was great also

Extremely cheap quality furniture. Horrible return policies. Third party delivery at an expensive cost. Avoid Ashley at all costs. You're better off with Ikea

Great service at the store from Kamran! Great service on the delivery side from Victor! We are very pleased with everything.

Loved my salesman Sunny, The store carries a lot of nice quality furniture. I can’t wait to receive my recliner and most of all my Tempur-pedic bed.

Friendly and courteous

Found exactly what we were looking for. Great quality! Sunny was helpful, knowledgeable and professional.

Excellent customer service with Nick, Great choice of furniture and would refer friends and family.

Bought a patio furniture set and a bed with the delivery date of September 14th then they called stating that it would be several weeks later because the bed was on back order and some pieces of the patio furniture was on back order too. Called the store and spoke to Gavin the store manager and he hung up on me without trying to help me. Don’t shop here, they will lie to you and mislead you on everything. Very poor excuse for a business. .

Excellent service! Nicole was very knowledgeable and helpful and Elva was a great help winding up the paperwork!

Electric solo theater recliner ( w blue lighting features) stopped working after a puff of smoke and 1 year of use. Ashley recalled a defective electronic item within the recliner, they called me and set up a time to repair .. I waited and waited and ....... waited .A Saturday sadly wasted.. NO call from Ashley as of yet. THIS item was my first and last piece of Ashley furniture I will EVER purchase, no thank you.

Superb experience! Excellent help. Very attentive and compassionate. Worked with me on pricing. A+++

Great customer service and quick process.

I had a very positive shopping experience at Ashley Furniture store in Conroe. I found exactly what I was looking for.

Excellent service! Nicole was my salesperson and she was awesome I felt like I’d known her forever! My financing was easy and fast! Did I mention I love my sofa

Nice selection. Great store. Price matches other retailers. Good service

Every single staff member and manager gave been very helpful!! Awesome Conroe, TX store and staff!!!. They have certainly kept me coming back tHough the years.

Sunny was fair and worked with us

Prompt and friendly service.

Great selection and easy dealing with the salesman.

Great price with quality furniture.

Great Service 👍 Thanks

Karina was absolutely wonderful! The whole process was seamless and she was delightful. Would come back to buy again!

We just bought a home and we’re getting all of our furniture together! We came to Ashley for dining room chairs only (we purchased our other furniture at American furniture) the sales man was extremely rude, arrogant and simply just too much. We told him we were just there for chairs and of course he wouldn’t stop pushing anything & everything else on us. When my wife mentioned we purchased everything else at American furniture he decided to bash their business and their furniture. It was extremely unprofessional and uncomfortable. This place isn’t budget friendly so I would think their employees would be a lot more welcoming and professional.

10/20/2023 - After sending a text to the number listed the exchange for the correct bar stools was immediately initiated. I was very happy to get the right ones. For some reason the store folks have little recourse in returns, always send a text to the number listed in the reviews. I sent a text message, we are pending 9/6/23 for the exchange. I need to edit my review; My order was not fulfilled properly; I received the wrong bar stools. I called them immediately once I realized and asked for an exchange, and now, I cant get the correct bar stools. I'm extremely disappointed that Ashley Furniture is not providing an EXCHANGE FOR THE CORRECT bar stools, I'm not even asking for a refund. Now I have 3 bar stools that I can't use that I'm paying for. I would appreciate if someone from Ashley could provide a number to someone who can get me the right bar stools. My experience with Ashley Furniture Conroe was a 6 out of 5 stars. They went to great lengths to help me and were very responsive to my questions. I got high quality furniture at a great price and experienced amazing customer service. The delivery was also fantastic and the guys who put it together were fast and professional. It was a awesome from start to finish.

Have been unable to get a straight answer from anyone about a missing cushion from an order that was delivered 2 weeks ago.

Great pricing. Knowledgeable sales personnel

Mr. Kamran was excellent. He let us look at our own pace, then, answered any and all our questions. Everything was smooth and enjoyable.

I have always shop at ashly. I find just what I want.

Prompt fast service Good deals

Brandon and his team have been absolutely incredible and have made my experience memorable. I have been blown away by the level of client service they have provided for me and resolving any issues with a sense of urgency and professionalism. It’s such a huge relief to know there are employees out here who DO care and are so attentive. They have earned my loyalty! All of my pieces are beautiful, I am so excited, and I look forward to more purchases in the future with Brandon!

Very disorganized, lack of information from agent, several interruptions on the phone by a female agent regarding other matters, felt like I was talking to a teenager w/no kniwledge of the business, I ended up telling the agent I could not deal with these issues and hung up. This is the second time I have tried to order - the first time got an on line agency who informed me I could not order from a store and this agent a well was poorly trained and I did not order from her

Kamran was an amazing salesman….we walked in, he introduced himself and left us alone…came back after 15 mins and asked if we had any questions. By then we did and he answered every question we had. He was very knowledgeable about the products and got us the best deal he could. Would definitely go back.

I’ve worked with Kierstyn. She’s attentive, patient, and knowledgeable.

Horrible!!!!! My husband and I purchased living room furniture on 7/8/2023. The furniture was delivered to our home on 7/13/2023 with the couch broken and the motor on the loveseat not working properly. I called customer service and the Conroe store reported the problem and state of our furniture. As of 7/25/2023 we are still waiting to hear from Ashley’s service team regarding work order 915A744605. After this issue is resolved I will never shop Ashley’s furniture nor recommend any of your stores !!! Very disappointed and dissatisfied customers ‼️

(Translated by Google) It took us almost 2 years to receive our furniture. They change us date after date. And at one time, when the furniture was delivered to us, the mirror was damaged. It is already 7 months that they have not replaced the mirror. (Original) Nos tomó casi 2 años para recibir nuestros muebles. Nos cambian fecha tras fecha. Y a la vez, cuando nos entregaron los muebles, el espejo estaba dañado. Ya son 7 meses que no han remplazado el espejo.

Kamran was very helpful and was able to help me get everything I needed!

I've been working with Kierstyn to finish furnishing our new home. Whenever I have texted her, she texts back almost immediately even on her days off. 6 minutes!!! 6 minutes is all it took for her to contact me on her day off. I wouldn't have reached out if I'd known that she was off, but the fact that she got back me so quickly on her way off...automatically a win! I'd shopped around in other places, but her customer service is what won me over.

Nice experience. Great sales person.

I'm giving Ashley Furniture, Conroe TX 3 stars, mediocre. I do so because our purchase experience was "good" A patient new salesperson, (difficult to find employees for many employers right now, I get that)helped us right away as we entered the store We made our picks, new salesperson asked a couple questions in search of help from the store manager, Brandon. Order placed, on our way, as promised furniture showed up in a few days. Then problems began. A chair that we ordered was keyed in by the new salesperson (it happens) and the wrong color chair showed up on the delivery truck. Did NOT accept delivery of wrong color, had them take it back with them. I then contacted the store manager, Brandon. He explained to me once the store turns in the sales order they lose all control to Ashley Corporate Logistics. Once the order is transmitted, which interesting enough all processes changed to be "new and improved" during COVID and the stores literally have no more input to the orders...what? why? that's were the personal contact was...why now remove them??? Makes NO sense... To summarize, Brandon (Store Manager) went above and beyond helping me fight, yes literally fight with Ashley Corporate Logistics even giving me internal methodology to question their delays and excuses. I did receive the proper color chair within a few days (amazingly, but I was quite persistent). We are so far happy with the furniture we purchased, fingers crossed it wears well. As far as Brandon, manager at the Conroe store, this post is past due and my apologies as this all happened in May '23. A thumbs up and well done on his excellent customer service. He could have easily just pushed me off, but continued to help right up until I received my furniture and even gave me a credit for my inconvenience. To for Ashley Furniture Corporate Logistics, YOUR LOGISTIC CUSTOMER SERVICE METHODS ARE UTTERLY HORRIBLE, they need to undergo a thorough audit and update, Covid requirements are over. Get back to the basics and DO customer service better. UPDATE: Received response back from owner and as there is no way to for me to respond back, have updated here. I do not appreciate the canned response. If it is an attempt to look to others reading reviews to decide to do business or not, it is a poor attempt. I have no intentions of contacting Ashley Corporate Marketing to look into this issue any further. It has been resolved by my sheer persistence and the help of the Conroe Store Manager, Brandon. My suggestion, if you truly want to help with this issue further that you thank in a measurable way, the Conroe Store Manager, Brandon and review your corporate delivery methods. (for example, do you deliver everyday? do you ONLY send out deliveries if there is a full truck, regardless of when promised? do you have a delivery truck that could quickly remedy incorrect items the next day? As I said before, DO CUSTOMER SERVICE BETTER!!

I recommend this location the customer service was excellent all the way around from the manager to the employees I went in the evening time

Very nice and efficient staff!

Very excellent

Kiersten was very pleasant and helpful

I was happy with the experience and appreciate the time and courtesy shown to me and my caregiver, Zola. Thank you!

Excellent buying experience. Highly recommend, great quality and selection!

Will NOT ever go there again and most definitely will NOT purchase from them. The quality of their furniture is inexcusable. A few years ago, we bought a formal contemporary dining set and a chair broke on my father on the third time we used it - NOT covered by warranty. My son ran into a chair and it broke - NOT covered by the EXTRA warranty that we paid for. Ended up throwing away ALL of the chairs because they were so poorly made and we were fearful of our guests safety. Fast Forward to Thursday, June 22, 2023 - thought I would look there - I believe in 2nd chances. NOPE!!! NEVER AGAIN! The Delivery fee for Ashley was OVER THREE times that of America's Best, and Ashley did NOT EVEN DELIVER ON THE DAY IT WAS PROMISED!!! It was a huge effort just to get Ashley to deliver our furniture to our house, and we had nothing in our living room for our guests because they failed to deliver on the date as promised. Incredibly disappointed.

They were so helpful and recommended good deals to us

Arfeen Khalid assisted me. He was so helpful and knowledgeable. Thank you

Although they have beautiful furniture I'd encourage you to take your business elsewhere. Staffs helpfulness doesn't go beyond them trying to make a sale. Once the sale is made they become dismissive and unconcerned about any concerns or issues you may have. They also do a horrible job informing you about delays or letting you know when furniture will be delivered. Beware!!!

Ashley is the best place to get all your furnitures, at a reasonable price. They will work with you.

Sonny was very helpful and patiently let us look at our own pace.

They didn’t help us.

ABSOLUTELY WORST BUY! Went in store & purchased furniture to furnish my whole house. Two living room sets, four bedroom sets. They assured it would all be delivered together. It was delivered in three separate deliveries, days apart. The mattresses did not arrive the same day as the bed frames. Kept it together & just figured there was a mistake somewhere, it happens. The last delivery came, my sons bunk bed, they unboxed everything, NO SCREWS to assemble the bed. Delivery drivers submitted a ticket to the warehouse and said it would take 10 days for us to receive those parts & for someone to come out to assemble it & they would keep us updated. 10+ days pass, we hear nothing. We call over & over with no answer. Finally after 2 weeks, we made a trip back up to the store to figure out what was going on. They had no idea what was going on. No ticket had been submitted but they see where the delivery drivers reported the bed came with no screws. They apologized, submitted a new ticket & was told we would hear from someone within 24-48 hours. Didn’t receive any type of response from them for another week & a half. Called, nothing. Make a trip back up to the store, only to be told there system has been down for 2 weeks & they apologize, the manager would give us a call. No call. We then go back up to the store for a third time & they gave us screws but only half of them. How am i suppose to assemble the bed with only half of what i need? Not only that but we paid to have the bed delivered, assembled so why do we have to assemble it ourselves for their mistake? Don’t call this store, you will waste your time. I would recommend you not even wasting your time, money or energy on this place. They clearly could care less about you after you leave that store & drop thousands of dollars. RIDICULOUS & worst customer service i’ve ever experienced in my life. Thanks to ashley furniture my sons been sleeping on the floor over a month going on two. GO SPEND YOUR MONEY ELSEWHERE WHERE YOU ARE VALUED!

Karina was the best! She helped me pick out the perfect dining room set and we had a great conversation in the process! Thank you, Karina!!

Kamran was an awesome in helping us pick out our furniture. He went above and beyond helping me decide on my accent chairs. Worked us an amazing deal. Go in and ask for Kamran, he'll make sure you are happy with your purchase and will give you the best deal possible. Thank you Kamran.

Great customer service and very knowledgeable reps. I left with an answer for every question and the perfect couch for my new home.

Horrible service. I ordered a sofa and love seat 06/16/2023 and went by the store on 06/17/23 to cancel. I waited over 45 minutes in the store for a cancellation invoice. The sales rep just kept trying to get me to buy something else. Finally, he claimed that his manager will cancel the order. Well, I left the store and didn’t even get an invoice cause it told it would be emailed to me. I called the guest service number multiple times for assistance. One time the rep informed me that the order will be canceled. I call back to ensure the cancellation and the same rep told me. a store order can’t be cancelled over the phone. Okay, why did she lie to me at first? I don’t know. At this point I was starting to get really upset. I called the store back and they claim their system was down and has been down for about a week. How are you able to take orders , but not able to cancel orders. I start calling around to different Ashley Furniture Stores and no one was able to help me. Apparently, this store in Conroe is a franchise. One rep at another store told me that they were known to do this to customers so they won’t lose a sale. This is ridiculous and this store shouldn’t be allowed to represent Ashley Furniture. They have given the company a bad name, because I will never step foot in another Ashley store. I have not yet to receive a email about my cancellation .

Horrible service. I ordered a sofa and love seat 06/16/2023 and went by the store on 06/17/23 to cancel. I waited over 45 minutes in the store for a cancellation invoice. The sales rep just kept trying to get me to buy something else. Finally, he claimed that his manager will cancel the order. Well, I left the store and didn’t even get an invoice cause it told it would be emailed to me. I called the guest service number multiple times for assistance. One time the rep informed me that the order will be canceled. I call back to ensure the cancellation and the same rep told me. a store order can’t be cancelled over the phone. Okay, why did she lie to me at first? I don’t know. At this point I was starting to get really upset. I called the store back and they claim their system was down and has been down for about a week. How are you able to take orders , but not able to cancel orders. I start calling around to different Ashley Furniture Stores and no one was able to help me. Apparently, this store in Conroe is a franchise. One rep at another store told me that they were known to do this to customers so they won’t lose a sale. This is ridiculous and this store shouldn’t be allowed to represent Ashley Furniture. They have given the company a bad name, because I will never step foot in another Ashley store. I have not yet to receive a email about my cancellation .

Great service! Kamran was a great help!

The easiest and best salesperson I've worked with in long time. Just great service all-round great service. Only went in looking came out buying.

Karina and Nate were great and did everything they could to help me out and send me off with a beautiful bedrooms set and quality mattress.

My wife and I shopped at the Conroe location. Sunny was our wonderful salesman who was willing to listen to what my wife and I were looking for. No pressure and busted his butt to make sure we were taken care of.

Nate was friendly and very upfront about the pricing and checked on us every now and then until we found a couch we liked. Great salesman. Will use him again for the rest of my furniture needs. I am updating this post. I have had an issue with my couch and have tried to call Ashley furniture and Nate. No one would answer their phones. Tried calling customer service at Ashley could not get the issue resolved even though I bought the extended warranty on my couch. will not be buying anything from Ashley furniture in the future.

We went to Ashley to purchase a couch. We had previously purchased a sofa sleeper, which we LOVE, and wanted a matching couch. Sonny greeted us and helped us with the couch and also gave us a GREAT deal on a full sized mattress and foundation! We had an exceptional experience at Ashley Furniture and will return for future purchases!!!

Afreen is quick, accomodating and professional! He is easy to work with and we will be consulting him in the future when buying other furniture. When visiting in store, ask for Afreen. He will help make your furniture buying experience a smooth one!

Better deal than expected, solid wood side bar for the dining room. Energetic young salesperson. She will do well as she settles into the job.

We felt very welcome and Carina was so helpful! Thank you!

Go see Sonny A in Conroe he goes above and beyond

Very nice customer service assistance, really knowledgeable about products. Made me feel comfortable while I was in the store.

So far haven’t received yet. However, Sonny was an absolute pleasure to work with.

The people are great, from the sales to the warehouse workers. What I had an issue with, was my bed head board. On leg was missing the slot to insert the side rail. We're is your quality control? How can this happen? Now I have to wait 14 more days to get the replacement part... instead of just letting me take the headboard back to the warehouse and get it replacement....

Great assistance in finding living room furniture!

Horrible experience! We bought some bar stools and we were told by the sales associate that we could return them if they didn’t work. Not even 24 hours later we took them back. Manager said no returns or exchanges. So they lied to us and now we’re stuck with furniture that doesn’t fit in our bar.

The staff and our salesman Sunny Abbasi was awesome!

They were very kind. And did everything they could to help us . Thank you so much.

Wonderful customer service! Noah was really helpful and was able to accommodate with my situation. I am really happy with my experience! Definitely recommend!

Found what we wanted and Gary was very helpful

I had a great experience at the Conroe store. I’ll give an update once my delivery is installed. My furniture wasn’t delivered. Something to do with the warehouse logistics even though the sales person said they had my furniture ready to ship. 2nd Bad experience.

This was the first visit to this company. We were met quickly at the door and instead of starting a sales speech, the young lady, Kierstyn, asked how she could help us. We responded and she immediately took us to the correct area. We made our selection and our purchase. Total time 30 minutes. Great job Ashley.

Troy was so helpful with our recent purchase! He was excellent, knowledgeable, friendly and really cared!

Had a great experience at this store. Kamuran helped my husband and I. He was so patient and kind. Our furniture was delivered promptly and on time! You all deserve these 5 stars.

The sales person and the store manager were very professional, and helped me on my decision

I’m very picky and didn’t want to spend a lot of money. Thanks to Kivante for being so sweet and patient with us. I’m very excited about our purchase. Everyone was wonderful.

We can say enough about the service we received from Asad Abbasi. He was amazing and extremely helpful.

We had the pleasure of working with Nate at the Conroe location. He was beyond fantastic. We were in and out, and he didn’t try to sell us on things we didn’t ask about. He was a pleasure to work with!

Don’t get anything finance in this store they lie to to sell and then add hidden fees I bought a sofa set and they added 300 extra $ and it was the manager who sold it alma also bad customer Servise don’t get anything from this location I would put 0 stars but it didn’t led me

Very courteous salesman!!

Nate was extremely helpful. We found the perfect couch for our family.

Kamran was so helpful and nice! Was a great experience from start to finish. I can't wait to get our new furniture in a few days!!

Perfect sales approach by Karina. I'll be back when I'm ready to start the downstairs!

Very friendly and good selection of furniture

They've got some pretty good prices and furniture.

We went to Ashley furniture in Conroe looking for a living room set! We were treated respectful and had no issues.

Great service! Good experience! Excited about the furniture!

Our salesman Noah was patient as we went thru many bedroom dressers. He was courteous and very helpful. He compared prices elsewhere and we got a terrific deal! Thank you Noah! Go see him!

Don’t buy the furniture protection. They don’t hold their end of the deal. You will not get anything out of it!

Great service! Sunny should be your go-to for new furniture.

Nate was very friendly and professional.

If I could give no stars I would. I had the worst experience and will not be back. I was wondering why their parking lot was so empty I could see now by how staff treats their customers. i was told my bed would be delivered next day and yet was lied to they make everything seems so great like they are taking care of you but more like taking advantage of a young couples first time buying furniture. Not to mention how harrassing and disrespectful they are contacting your cell and job threatening you because they lost a sale.

Ashley was excellent! Great customer service. Warm welcome.. Did a great job with the walk through. Ashley didn’t rush us at all. Took her time to explain things to us . I will call this ‘above and beyond’ service, as a result, I will come again

Morgan was so helpful in finding the matching dresser for the bed I bought last year!

Sunny was so easy to work with! Very knowledgeable!

I was looking for a new sofa and chair. With assistance, we found exactly what we were looking for without high pressure from our salesman. Great experience.

Very personable and professional sales staff. Good price as well.

Great product, great price and Kamrin and Nate were awesome.

Nate is fantastic! Will definitely be back when I need other furniture

It was great, went in showed them a picture of what I wanted, got it for $350.00 cheaper than online.. Mr. Gary Williams in the Conroe store was Awesome No pressure , very honest , very helpful. In and out within an hour. Thank you for helping my shopping experience be stress free. The quality of the furniture was great also.

Got exactly what we wanted with the help of our sales rep, Noah Bradney.

Brandon the manager was very helpful. The prices were way better than the warehouse stores. We also met the regional manager.

Kamran was great! If we buy at Ashley again we would definitely shed Kamran again.

I ordered a couch and scheduled delivery. I confirmed the delivery. I was called and asked to schedule delivery I told the lady I had already confirmed. They never showed up. They called to schedule again, and when I told them it's unacceptable I was told I confirmed to late. I'm waiting in line to speak with the supervisor. There is a 30 minute wait. So I guess this is their normal day.

Salesman was amazing! Nate made the process simple and easy.

Maranda went above and beyond to help me find what I wanted and get a good deal!

I would never do business with Ashley furniture again, unless I am willing to risk several thousands of dollars from being stolen. We purchased a sectional from this location from Nate Morand and the sales manager. I explained to them both that I may need to cancel the order if the sizing of the furniture was off. I confirmed four times that the order was fully refundable without any fees, loops or hidden schemes. As I suspected, the sectional was too large but I assumed it was an easy cancelation and refund. Ashley’s cancelation policy is simple but not when this location is taken into account. The order was meant to be cancelled on Tuesday, Nate said we would see the refund in 24-48 business hours. The days went by and nothing, I was reassured multiple times in writing that the refund was issued by the manager. Finally, I called Ashley’s customer service, after radio silence from Nate, and was informed the order was still active. I came into the store and was told that the order was never canceled by Nate. I do remember that Nate mentioned that they had lost a big sale the day we purchased therefore I do not know if they kept our order active only to meet quota. Nonetheless, we were issued a refund but I would never recommend this location.

Nate was excellent.

Friendly and patient with my special needs HYPER children

Miranda was our sales person and she went above and beyond to make sure we were happy. She's such a an amazing and joyful person. You have a winner in her at your store...... better keep her 😁

Great attention to what we were needing and looking for in their area of expertise. Karina, had great knowledge and wonderful customer service!

Very helpful and friendly. A great experience.

My 86 year old mother-in-law purchased a nightstand and dresser from the Conroe, TX Ashley store in October of 2022 for a little over $1000. The delivery charge to my home (about 1 hour away) was an outrageous $300 so my wife and I decided to pick up the furniture ourselves. We were told it would be available in one week at your warehouse which was also about one hour from our home. My wife called during the week and confirmed that the merchandise was at the warehouse and ready for pickup.We arrived at the warehouse the following Friday and were told by the warehouse staff that the merchandise was not at the warehouse. After several calls to your "customer care" number, one in which we were told "I don't know what to tell you", we returned home empty handed. When we followed up with the store we were told by our salesman that the merchandise would be located and delivered to our home at no charge early the following week. After several calls and discussions with the store manager we were told that the "ticket" had indicated that the merchandise was picked up; which, of course, had never happened. On all of our calls we were told that fixing this mix-up was very difficult and that it would take some time. Finally, later that week, we were tired of waiting for this matter to be resolved and asked the store manager for a credit to be issued and the order to be cancelled. It never happened. The store manager was totally ineffective at resolving the issue. We then spoke to someone who identified herself as the office manager who said she would take care of the issue immediately. When she didn't get back to us we called her the next day. She then told us it would take several days to issue the credit. She failed to resolve the issue and was quite rude. The merchandise was never delivered and the credit was never issued. Fortunately we were able to dispute the charge through her credit card company.I don't think I've ever experienced anything like this at retail and certainly not for a nationally recognized retail chain. I will never set foot into another Ashley store again and certainly will advise all friends and family of the same.

Salesman met us at the door and asked how can he help us. I told him I was looking for a lift chair, he told us the chairs were in the back of the showroom. I said people with handicaps have to walk a long distance. He then said you’re right I’ll be right back I need to tell my store manager what you said. She listened to the salesman what I said and agreed the lift chairs should be in front. A sales manager came over to assist the salesman both where extremely helpful making sure we got what we needed. The store manager was very accommodating to our needs. All of the staff were friendly, informative and able to assist us! The manager stated they will be moving the lift chairs closer to the front of the store. Excellent customer service!

Quick and easy ordering process in store. I found what I wanted online and went in store to order. Will use Ashley-Conroe location again in the future.

My salesman was Nate he works so hard on satisfaction after the sale. My furniture has already been delivered. Thank you Nate. I would highly recommend Nate at Ashley in Conroe. I DON'T recommend Humble Ashley at all

Amazing service. Great deal

Very nice and very helpful employees I love Ashley Furniture and would recommend them to all my friends and family.

Great customer service. Quick. Strait to the point. Got what I wanted and out the door in ten minutes😁

Feel like we are hovered over every time we go to this place

Very nice salesman. No pressure, just help. Such a nice place to shop.

Nice place to shop.

Nate, Was very helpful & efficient in helping me find a new recliner.

What an awful experience and what awful quality from the products sold at Ashley. I bought this rustic style table set for my brand new home a little over a year ago and it's stayed in the same place for that time and today while doing some tile work I bumped into it slightly and the leg cracked in half(as seen in photos). Make sure to buy things elsewhere and avoid Ashley for all future furniture purchases. I paid good money for a quality product not for something that would split open from a slight bump. Also the delivery took a ridiculous amount of time and some of the products that I was promised would be delivered in a week went 2 months without delivery until I finally cancelled the order.

Very good experience good people

Ask for Kevante he's awesome! Great service!

Wish I could give zero stars. Just spend the extra money and get quality furniture elsewhere. The salesmen and assistants at the store were super nice and helpful, but everything else was awful. Paid $300 for professional assembly, and the delivery crew damaged my furniture! The table and a chair are also damaged, and the store crew is trying to help but struggling to get corporate to agree to replace them. Don't waste your money here!

(Translated by Google) very kind (Original) Muy amables

Friendly and honest service. The employees were patient and answering any questions

Absolutely amazing, they have made sure I will return for all of my furniture needs. Noah was very knowledgeable and when I say that he and the finance team worked with me, I mean they worked with me and I was able to get the exact pieces I wanted for beyond reasonable pricing. I cannot stress how good my experience was.

Noah and Sunny are great people to deal with! Delivery people not so much. Got my bed and really pleased with it. The two guys are great people.

Rudest, most condescending staff I've encountered and quite possibly the worst store I've been in. It's not a surprise their parking lot is empty and that this store will probably be closing. Honestly it should be closed already. There's a reason they have a 1.5 star rating.

Arden was so helpful! A really great experience at this location. Large selection of furniture with very reasonable prices.

Great, no-pressure, shopping experience. Nate was very helpful and attentive. He answered all of my questions and I was able to find exactly what I was looking for. I can’t wait to receive my new sofas.

I have done a lot of business with Ashley in the past and I must say, it will be the last time. My furniture took over 3 months to get to my home. They rescheduled 4 times. But that is only part of it. I received a rug that my wife and I liked. When we opened it up, it was the wrong rug. We returned the rug and requested a refund because it was the only rug they had and the one we wanted could not be found. Well, we are still waiting for our refund 2 months later.

This has not been a pleasant experience personally. Everything was supposed to be delivered a week after I bought the bedroom set and mattress. Finally got the mattress to come in a month after the fact. Only to ask where the bedset was. Found out it was canceled. Had to go in to get it reentered, whatever. Was told it would be here the following Tuesday. Hadn't heard anything so I called to be told it wasn't gonna be here until the end of the month. I asked them to do a partial delivery so we could have some kind of furniture in our bedroom. They delivered the dressers only to find out as soon as the delivery guys left that someone had broken the long dresser and threw in 2 screws to hold it together IN THE HOPES WE WOULDNT NOTICE so we are here with a leg broken off. I'm beyond angry at this point.

This has not been a pleasant experience personally. Everything was supposed to be delivered a week after I bought the bedroom set and mattress. Finally got the mattress to come in a month after the fact. Only to ask where the bedset was. Found out it was canceled. Had to go in to get it reentered, whatever. Was told it would be here the following Tuesday. Hadn't heard anything so I called to be told it wasn't gonna be here until the end of the month. I asked them to do a partial delivery so we could have some kind of furniture in our bedroom. They delivered the dressers only to find out as soon as the delivery guys left that someone had broken the long dresser and threw in 2 screws to hold it together IN THE HOPES WE WOULDNT NOTICE so we are here with a leg broken off. I'm beyond angry at this point.

Found what I was looking for at a competitive price. The young salesman Noah, was very helpful and professional. I appreciate his honesty and his attention, not something you often find as a combination anymore.

The 3 gentlemen were very courteous

I'll never forget the kindness and helpfulness shown to me when I visited Ashley Furniture in Conroe. They have very helpful staff who are more than willing to help you make the best decisions for your purchase . If you're reading this and thinking to go to their store, you're on the right track. Ask for Morgan when you get there!

We were very pleased with the Salesmanship of Nate. He was pleasant and knowledgeable of the items we were interested in. Thanks Nate!

Person at desktop does not know how to process a part replacement order whoever she called for instructions messed up have to wait for manager to arrive and do this transaction my neighbor in highland and I comentes about how horrible customer service Ashley furniture is.

DO NOT buy furniture from here. It's been nothing but a hassle with this location and their customer service for over 3 months now. Our sales man at this location "accidentally" charged us an extra piece for the couch ($570) we had to fight with them for weeks to get them to return and pick it up and now after it's been one month since they picked up the piece they still haven't refunded me the money!!! The customer service says they will check up on it then put me on hold for hours then hang up. On top of that defiantly don't ever get their protection warranty it's a huge waste of money, they don't even answer the phone when you need something fixed. It's another ($540) I wish I could get back because you can't ever use it. We loved the couch in store but their customer service is so bad it work don't be worth buying anything here but maybe lamp...unless that breaks too.

Great experience, very pleased with customer service the young man that helped me, his name is nate, go to him for all your furniture needs he was very helpful and informative, very pleased with my service today, and I will return for my next purchase .

Mr. Kamran was very helpful, friendly and extremely professional! He made our shopping experience easy and enjoyable!!

Sales manager was awesome , great deal, very friendly reception!!

Tina Was Very Nice.She Met Every Need . I Came In Confused Not Knowing What I Was Seeking As Far As A Sofa Set And A Bed Frame . I Set A Budget And She Went Above And Beyond .. Tina Was An Amazing Sells Representative…. Go Tina Go !!!

Oh my goodness from the moment I was greeted by Nate and Carina my whole experience was seamless. They allowed me to look and just checked on me throughout my shopping experience.They gave me great information when I had questions and gave me honest feedback. I never once felt pressured. It was a really enjoyable experience. I'm looking forward to all of my new pieces of furniture. I went to other furniture stores and they did not have the protection plans that I wanted for my sleeper sofa but Ashley did. I'm super happy. I would highly recommend these two sales associates.

The sales clerk we worked with is named Morgan and she was very knowledgeable, she took her time with us and helped us find exactly what we were looking for in our new mattress. It got ordered and delivered exactly when she said it would be. We'll definitely work with her again for all our furnishing needs.

Easy Smooth Transaction. Will definitely be a repeat customer.

I had a great experience shopping at Ashley furniture. The associates were very helpful and courteous. They gave me a very good deal on a beautiful bedroom set. I highly recommend them.

Yesterday our items were supposed to be delivered door drop off. The truck driver claims they waited at the gate for 20 plus minutes. Which I know was untrue because the time which they are claiming I came through our gate and asked the neighbors who also said they didn't see anything. I called only to be told it was our fault and they will have to try again in a week. I took off work and even gave the new woman at the Conroe location our gate code. Which she failed to place on our paperwork. I'm about to cancel my order because they sure as hell don't care about customer service. And then wanted to cuss me out because I was trying to tell them that their truck drivers lied! What kind of place is this that is ran by such disrespectful people. I would take your busy elsewhere this place doesn't deserve your money.

Love that quality and selection of the furniture here at Ashley. The sales people were great. I will definitely be back for future furniture needs.

Nate was great! Made the buying process very easy and reviewed everything in detail so there are no surprises. I would recommend Ashley to others looking for a quality product at a good price with top notch, personable customer service!

I’ve don’t like that they delivery may take 2 to 4 weeks three to four times which means months before you get your furniture they say they have in stock

Pleased with my purchase and the value I got. Muhammed(Karman) was polite and very easy to work with during the whole process. He worked a great deal and would recommend location in the future.

Lovely place. Nice options in furniture. Much better than online. Highly recommended!!

I bought a lift recliner from Ashley Furniture on 2-5 22 a month later the lift part broke. They order a part wrong part. Ordered another part called to see when it will be in a month later they said no part was ordered. My husband needed it badly.i will never buy anything from Ashley furniture again.😝

Sales Rep went above and beyond to make my experience a blast. Thank you!

It took 16 months and nine delivery attempts before I got the furniture. The delivery service doesn’t speak English and ignore you on how and where to place the furniture. I never want to repeat this bad experience and I don’t want to wish it on anyone else!

Kamran was awesome! Took us around to see multiple options and helped us with furniture for our new home! We'll be back in the future.

Horrible! I was helping my frind who does not speak English. My friend got wrong size bed, that also broken. Still waiting, calling them, got lip survise and no resolution. They never call back as promised, they dragging time and lying through their teeth. Screws are stiling out, one supporting leg is broken, the size of the bed is king instead of queen. They promiseed delivery at September 3rd, then said that warehouse is closed due to labor day, then said they have same set on the floor. We agreed to get it on the 5th. But its a wrong size bed. And they just dripped it for my friend who does not spek English. Now more than 2 months later no resolution. It is just frustrating to see how unprofessional this store management is. How uncaring ...

Nate was great, and so was his manager Brandon! No hard sell tactics or pushy pressure. They listened to my needs, met them & excelled in making it affordable for me, a disabled senior citizen. Their inventory & pricing are amazing. Awesome experience!

Thanks 👍

I had a great experience. Hopefully the furniture delivery will be great as well.

BUYERS BEWARE!!! NATE FROM CONROE STORE IS AN ABSOLUTE LIAR. THEY TOLD ME I WOULD NOT BE CHARGED DELIVERY FEE THEN PROCEED TO CHARGE ME. I ASK FOR REFUND AND ITS NOTHING BUT LIES AND GAMES. THEY HE TEXT ME SAYING I WOULD BE REFUNED THE DELIVERY FEE AND TAXES THEN SUBMITS REFUND FOR ONKY THE DELIVERY FEE. IMMATURE UNPROFESSIONAL PEOPLE. WILL NEVER DO BUSINESS WITH THESE CROOKS EVER AGAIN

We worked with Kandah and he was exceptionally knowledgable of both mattresses and bedroom furniture. It was a very good experience and I believe we reached a very fair price for a large package of furniture. Very good quality furniture in the store and very helpful sales staff. I will buy there again.

While the guy was helpful and took time to search for what I needed, he was barely audible that I really had to strain to hear him (my mother could not hear him at all). If the wrong product gets delivered, then it's because I couldn't hear what he was ordering for me.

Worst customer service I’ve ever dealt with. Horrible experience

From order to delivery was too long. Delivery personnel failed to set up bed correctly.

I had found a bedroom suit online so we went to the Conroe store to see it. Beautiful! Karina was so helpful and it was obvious she knew the details of Ashley Furniture. We had no idea the current options on mattresses.

Had a great experience! Wonderful help and guidance! Found our couch with an easy check out!

Salesperson was nice and attentive. The bad thing is that they lied on the furniture being in stock and shipping in 2 weeks. I recieved half my order on 7/20 and still have 2 more weeks or more for the rest of my order that was supposedly in stock and ready to ship on 6/18 when we purchased. I have been told 6 different times on delivery. I was told everything was in and would be delivered on 7/20 just to find out when delivered it was only half of my order. This has been a painful experience all around.

I will never use Ashley Furniture again The Conroe store manager tries to help but the company procedures on delivery are ridiculous. If one item in your order is not available or currently in stock the other items in your order are not held for you. Then when that item becomes available something else in the order is on back order. By the time that piece is available there is a different piece on back order. This can go on for months before every item in your order is in stock at the same time. The entire process has been a nightmare

Bought a beautiful bedroom set with mattress. To be delivered within 10 days. According to Ashley Furniture, EVERYTHING. THE DAY of delivery, an hour before, I receive a call from delivery saying that my mattress is on back- order and would be delivered 6 days later. On that 5th day I receive an automated call to "schedule" delivery, thinking it was that date I was told. Nope! Another 7 days. I went to Ashley to speak with my original sales associate and said person gave me their contact info. I followed up continually to see if we could correct the situation with NO response thus NO resolve. Moved my business to AFW new in Conroe. Same day pick up

Adar was very patient with our complicated checkout process! He was very helpful, knowledgeable, professional and pleasant to deal with. We got our furniture at a great price!

So I ordered almost 5K in furniture in February, it was never explained to me when purchased that I would have to wait nearly 6 months to receive any part of my order. I just received word that my items are ready for delivery and it was scheduled for 7/26/22, however my delivery address has since changed. I have tried for three days to contact Ashley to update my delivery address and no one answers. I tried to chat with a live agent and no one answers, I left my number to receive a call back and no one ever called back. I held on the phone twice today, 20 minutes the first time and almost 30 the second. I don’t know what else to do. I guess the folks at my former address will be in for a surprise when the get a new living room and bed room set they didn’t order. I’m at a loss of words for how angry I am for doing business with Ashley furniture, never again!

***UPDATE*** I STILL DON'T HAVE MY PRODUCT AS OF JULY 30TH! I ORDERED ON JUNE 17TH... Damaged table and buffet table damaged as well. Also, only showed up with one of the four chairs we ordered. Had to immediately get on the phone with customer service to set up a time for someone to come out and repair the damaged items. No clue when my other chairs will actually show up. Not a great start with Ashley furniture. Hopefully they can change my mind are they respond to the justified dissatisfaction...

Please don’t get duped into going here. I bought furniture here four years ago. Spent three or $4000 on a couch. It did not hold up at all. I actually gave it away recently it was in such bad condition. And please please do not buy the furniture protection or cleaning plan. They told me four years ago if I did not use it I got the money back. Called today to get my money back and they said it would only be applied as a credit of $300. But you have to spend $500 to get it back. This is a terrible store with terrible quality furniture. Some of it looks OK but please don’t fall for it. It shows four stars but look down at the reviews. Don’t think Google is tabulating that correctly. Probably a sponsored result

🚫🚫I have NEVER had a worse experience with literally ANY other company!! We made the horrible mistake of ordering a kitchen table & chairs for our new home just to have them change our delivery date 3x…fine, no big deal. I’m not gonna be a Karen cause things happen and they probably contract the delivery people. Now, it’s been almost 3 MONTHS and I’m still trying to get my money back!! Nothin has been delivered and calling every department they send me to I’m met with people being so rude as if I’m asking them something outrageous. This is nuts!! Not once have I been disrespectful or rude, yet I’ve been hung up on, told the same information over and over, got yelled at, told NO when asking to speak to a supervisor, agents saying they have nothing to do with what I’m asking and for me to “just call my bank” I’m fully aware of the refund timeframe of “8-10 business days (no weekends or holidays) still NOTHING!! Sad to say that after looking at their Google reviews I shouldn’t be surprised that SO MANY people have had the exact same experience and some even taking 6 MONTHS for people to get their money back if at all. PLEASE, PLEASE AVOID THIS COMPANY AT ALL COSTS UNLESS YOU WANT THE EXACT SAME THING TO HAPPEN. Not to mention the Google review I posted got a comment from the “owner” (which I highly doubt they were the actual owner) because the ph# and email they said to contact to try to remedy the situation was met with the same wild goose chase and no one willing to help in any way. 🚫🚫

Salesmen was cool , delivery service horrible , they got the wrong address , wrong times , Dow t over 3 total waiting over 5 phone calls to customer service , barely speak any English , horrible service , I wouldn’t even rate 1 star , I wouldn’t go to them , go to American instead , save yourself the headache

Drex could not have been more helpful. Great customer service!! We enjoyed looking at all the furniture and did purchase a very nice bedroom set at a great price. Thank you!

Would give 0 stars if I could. Our salesman was nice but wasn’t entirely truthful with delivery times. I’m starting to realize it was to make an over $7000 sale. I ordered about 10 pieces of furniture in April. I have received two pieces. One of those pieces being a table with no chairs… like who wants a table with no chairs?!? I was told to expect those chairs and another piece June 24th. It’s now July and haven’t heard anything from them so I messaged to get an update. I’m now being told September.. and to be honest I don’t even believe that date.. I understand the times but 6 months for chairs?!?! You gotta be kidding me. The managers are useless too. When we called about only receiving a table and no chairs was told by Tim that he would talk to the warehouse manager and put some urgency on it. One of the many lies they tell I see. If 6 months is his idea of urgency I’m terrified to see how long everything else will actually take. American furniture warehouse is selling Ashley’s furniture for cheaper and has better delivery times. Take my advice go there, save your time and money!!!!!

We were very pleased with the service we received from Kamran, he gave us the time we needed to make our final decision and then presented us with different options that didn’t change our budget. We were very impressed with the attention we received in regards to our sofa purchase. Thank you Kamran for making our Ashley experience a positive one.

I talked with a customer service agent. He said his name is Sergio. He didn’t solve any of my questions, he raised his voice, sounded irritated and uncomfortable with my questions. When I requested to talk with a supervisor his answer was: yes of course but it won’t change anything. He let me in hold for about 10 minutes to informed me that his supervisor was going to call me back in about 20 minutes. It never happened.

Martin was awesome! He answered every question professionally and quickly. He was very knowledgeable and extremely helpful. He gave us space to look and offered us all the discounts available at the time.

Knowledgeable and friendly staff!

J was exceptional. I told him what I was looking for and my budget. He not only met my budget but made sure the items were ready for pickup the next day.

Terrible customer service and dont expect deliveries on time. Better off going to an Ashley dealer you'll get a better price than actually shopping with Ashley

Our visit to Ashley was unorganized to say the least. We purchased $4000 worth of furniture, and during our initial visit they couldn’t make the deal. They went back and forth with the manager on details and unable to agree on terms and left. We then received a text message from the salesman agreeing to our terms. When we returned to Ashley, our furniture was poorly wrapped and I requested they add wrapping so our leather sofa would not get scratched. When they brought it to our trailer, they still had not added any additional wrapping and scratched the furniture. The manager then attempted to assist the salesman with loading the trailer, but never acknowledged the poor service we received. Needless to say, we will not be returning. I hope this helps others in the market for furniture.

The store was bigger than the previous furniture stores we visited. Had a great selections and found everything we need for our new house. The floor reps were nice and Muhammad was AMAZING. He made the experience truly carefree and wonderful. What ever they're paying him, it should be more. Such a nice man and great at his job 👏

Customer service is excellent. Cameron, the floor manager was very nice and patient in helping us to select the perfect bedroom set that was within our budget. I loved the shopping experience!

This is quite possibly the worst furniture store experience I have ever had. This is in reference to the Conroe, TX location. We ordered a living room set that had a delivery date of May 7th. I’ll spare you a long story and just tell you that we do not have the furniture we paid for at this point. The original sales person and manager we dealt with on the day of the sale are evidently no longer at the store. We were promised (again) a phone call on Monday this week with a status on our delivery and we still haven’t had a call back. We started calling again on Tuesday and have Been getting the runaround from everyone at the store, if they even answer their phone. I would not recommend this store at all. If furniture isn’t actually in stock, the sales people shouldn’t lie directly to people when asked the specific delivery date question multiple times. At this point, we have been lied to and no one at this store is showing any interest in helping us get our furniture. We have done business in the recent past with Pedigo Furniture in Livingston and it looks like we need to go back there for good honest service and actual furniture that exists. Ashley Furniture has a series of negative reviews just like mine.

The Conroe store had all the pieces that I wanted and Jalin was very helpful, listening attentively to what I wanted and showing me around. Then the manager came to take over the sale. After a second trip to the store and a bit of negotiation, I left happy.

The worst customer service I’ve ever experienced.

Salesperson was friendly and helpful but customer service is terrible! Been over 2 months trying to get an exchange and we’re being told different things every time we call. We even got a confirmation for delivery and when the day came we called only to find out that the loveseat wasn’t even in stock, wouldn’t recommend.

Jaylin was very accommodating with my needs and pricing.

Jalin was the young man that helped us throughout the store. He helped us find what we were looking for and he didn't smother us so we enjoyed working with him! I really don't not understand why it took three and a half months to finally get my furniture from the time I had ordered. We were without a bedroom for over three months before we got our final delivery. We will find a different store for the rest of our household furnishings.

Don't ever buy from Ashley Furniture. They are liars! We bought an entire living room set on April 28th and was promised it would be delivered on May 6th. When they delivered Friday, 2 of the pieces we ordered was not there. I was told the 2 missing pieces were on back order. I didn't believe that story so I called the salesman at the store. He blew us off and sent the call to the office manager who in turn sent the call to the sales manager. He proceeded to tell me the 2 pieces were at the distribution center and couldn't explain why they didn't make it on the truck. He then told me the earliest he could get those 2 pieces delivered would be May 10th. I've waited all day for the call to tell me when I could expect them. Needless to say, I never got that call. Once again I called the store to get told the earliest they can get my furniture to keep me would be May 16th!! I told them that is unacceptable we were promised the furniture wohld be delivered May 10th. The manager offered us to pick up the furniture from the distribution center and he would take the delivery charge off my invoice. We've decided to pick the 2 pieces up from the distribution center and have been trying to call the manager back to advise him of our decision but of course...no answer or return call! God only knows when we will get our furniture. I'm half tempted to take the pieces we did get back to the store and cancel the order. This service is the beyond substandard! I will never do business with ashleyfurniture again!They also lied about the 60 months interest free financing however when the transaction was complete we were only given 24 months. We were lied to again!AshleyFurnitureHomeStore ashleyfurniturepoorcustomerservice fedup

I recommend that you don’t use Ashley’s furniture store in Conroe Texas. My husband and I paid in full $10,000 worth of furniture and still haven’t received our furniture, we ordered in store with Martin September 10th 2021. It’s April 2022

very deceptive staff, won't answer questions about product stock & availability. Say they'll deliver but won't tell you it could take up to 4 months & that they charge a $100 fee. Very disappointed in my experience.

We went into Ashley Furniture on March 27th wanting to purchase couches and a recliner. We found two love seats and a recliner that we liked, but my husband wanted to make sure that we would get them delivered in the near future and that they would not be back ordered. We were told all items would be delivered on April 16 and that nothing was on back order. Flash forward to April 15th, my husband got a confirmation email and text saying that the delivery would be made the next day in a 3 hour window. It also gave specific instructions to move all furniture out of the way, and clear a pathway. We then moved our old couch a recliner out of the house and took them to Goodwill for donation. On April 16th delivery day, we sat around (in lawn chairs) and waited for our new furniture. The window for delivery came and went. We then called Ashley Furniture to ask why we didn’t have our new furniture and they told us that the delivery truck didn’t pick up our furniture that morning and we should have gotten a text 2 days prior to delivery saying that delivery would be delayed. Well, my husband explained that wouldn’t have been possible because our order was only confirmed the day prior. We were then told that the furniture would be delivered in 4-5 days…My husband called customer service today to confirm that we would get our furniture on the new day given, and was told we wouldn’t get it until SEPTEMBER!!! After talking to them, he contacted the sales person we purchased through and told her that if we didn’t get our furniture this week, we were canceling our order. She told us she could get our two love seats this week, but we would need to pick a different recliner if we wanted that in time. We picked a new recliner, but checked the price she gave us online and realized that online it was almost 200 dollars cheaper than what she told us. After pointing this out, getting the price fixed, and agreeing to the new recliner, my husband confirmed the delivery date and she then told us that it would be ANOTHER WEEK before anything could be delivered. At this point we just told her we wanted a refund on everything and to cancel our whole order. The lack of professionalism, accountability, or general concern for their customers is astonishing. We will NEVER shop at Ashley Furniture again.

We went into Ashley Furniture on March 27th wanting to purchase couches and a recliner. We found two love seats and a recliner that we liked, but my husband wanted to make sure that we would get them delivered in the near future and that they would not be back ordered. We were told all items would be delivered on April 16 and that nothing was on back order. Flash forward to April 15th, my husband got a confirmation email and text saying that the delivery would be made the next day in a 3 hour window. It also gave specific instructions to move all furniture out of the way, and clear a pathway. We then moved our old couch a recliner out of the house and took them to Goodwill for donation. On April 16th delivery day, we sat around (in lawn chairs) and waited for our new furniture. The window for delivery came and went. We then called Ashley Furniture to ask why we didn’t have our new furniture and they told us that the delivery truck didn’t pick up our furniture that morning and we should have gotten a text 2 days prior to delivery saying that delivery would be delayed. Well, my husband explained that wouldn’t have been possible because our order was only confirmed the day prior. We were then told that the furniture would be delivered in 4-5 days…My husband called customer service today to confirm that we would get our furniture on the new day given, and was told we wouldn’t get it until SEPTEMBER!!! After talking to them, he contacted the sales person we purchased through and told her that if we didn’t get our furniture this week, we were canceling our order. She told us she could get our two love seats this week, but we would need to pick a different recliner if we wanted that in time. We picked a new recliner, but checked the price she gave us online and realized that online it was almost 200 dollars cheaper than what she told us. After pointing this out, getting the price fixed, and agreeing to the new recliner, my husband confirmed the delivery date and she then told us that it would be ANOTHER WEEK before anything could be delivered. At this point we just told her we wanted a refund on everything and to cancel our whole order. The lack of professionalism, accountability, or general concern for their customers is astonishing. We will NEVER shop at Ashley Furniture again.

Found exactly what we wanted, staff was amazing 👏

The sales men Martin was great. How ever the guy they had load my furniture was very lazy and not able to do his job due to the lack of helping hands. I should not have to load my own furniture. Once I got home I realized I am missing part I have tried call the store and left a voicemail and have yet to get response.

Not pressure No hassle. My kind of place. Will definitely be a life long customer.

Lack of empathy and customer service I was told one of items would be delivered on 4/14 and received text on 4/12 to choose date and then stated I would be contacted with in 48 hours with a 3 hour window or I could call and schedule. Now I am being told over the phone call I initiated that it’s on back order. No emails no texts no phone calls. My first time purchasing is not turning into a positive experience. Sales rep in Conroe, Tx Eduardo was great. I am a Customer Service manager for a large company and I can tell you that I’m sorry is not empathy. Nothing offered to appease the customer just well here it is we can give you the product until it’s in stock. Well how am I supposed to know this? Where is the notifications? I’m thinking I may pay off and never shop here again. Just totally let down.

Conroe TX folks just didn't listen to our needs and interrupted us several times. Also, the times of the distribution center were not conveyed properly to us. Just frustrating!

I have been a customer of Ashley for over ten years. their furniture is beautiful and is durable. I recommend them.

Me and my parents had an amazing experience looking for our new dinning table. Our salesman Karina was very friendly and genuinely invested in helping us, she gave us a lot of options and made the paper work really quick and easy. Great service!!!!

I love shopping at Ashley's Furniture stores. I went in on today to buy a bed frame and came out with a complete adjustable base with a Temperpedic mattress with all the bells and whistles. The Salesman and store Manager were awesome professionals and the other staff were as well the atmosphere was that of that you are family and you are welcomed 😀

Melinda was great and helped make sure I could find something that fits in the space I need.

The sales manager, Drex, was amazing and so helpful in assisting me in purchasing furniture. He took my specifications and budget into consideration and wasn't pushy with the sales.

The sales person was very helpful and informative. I was not pressured.

I bought a new mattress and box spring. The sales man was very knowledgeable. I was trying to arrange and get sizes to my headboard. To be sure I was ready to receive the delivery. He was on his phone a lot not sure why. But he was helpful and knew his furniture.

My husband and I purchased in full payment a king size bed and mattress from the Ashley furniture store in Conroe, Texas. The delivery date was miscommunicated to us by our sales person. I contacted our sales person Eduardo to try to move the delivery date up a couple of days and he apologized for the inconvenience and informed me that he would speak to his manager and try to work on changing the delivery date. After a few days no one called or communicated to us about our order. I called the store and spoke with the receptionist and asked to speak to the store manager, she informed me that she was the office manager, I said thank you but I would like to speak to the store manager at that time she placed me on hold for about 40 minutes. She returned to the phone and informed me that the store manager was not in. After that we felt we were just getting the run around and no one was trying to resolve our order issue, so we decided to cancel our order and look someplace else. I personally went into the store to cancel our order and receive a print out receipt of cancelation. I spoke with the same receptionist I had previously spoken with on the phone. I gave her my name and told her I wanted to cancel the order. I also asked her again was the store manager in and she replied no he is not, she was very rude and dismissive towards me. I collected my cancelation receipt and proceeded to leave the store, as I was leaving I saw Eduardo and two other men busy on their phones and I got Eduardo's attention and asked if the store manager was in, he then directed my attention to the African American man that was seated busy on his phone.I informed the store manager that I asked the receptionist several times if the store manager was in and she told me no I also informed him of our order issue and the lack of communication from the staff about our order, he said that it was not his job to deal with cancelations, he only dealt with sales and the receptionist was doing her job. I asked him if a customer has a complaint or an issue with their order they cannot speak to the store manager to try and get the issue resolved and he told me yes that is correct, they cannot speak to the store manager. The store manager was also very rude and arrogant . We definitely will not be purchasing anything further from Ashley furniture, they care about you during the initial sale and the spending of your money but after that they couldn't care less

So excited to get my new couch. Drex was amazing and so helpful and patient. Will be back.

Martin was amazing!!! Helpful every step of the way!

Just to be clear, this is not 5 stars for the store itself, I have been here twice and both times I have been completely ignored, less for one Salesman Ben who seemed to be the only person that was eager to help us. Ashley is in my opinion overpriced for the quality, but I liked Ben so much that we went ahead and purchased a sectional we were not even planning on buying. Don't bother with the other sales personnel or management, just ask for Ben and he will take care of you.

1st place we have been to that actually had a piece of furniture that fit my short stocky body & was comfortable. Kevin was very friendly & helpful to my husband.

Ashley has a great selection of furniture to choose from . They have very helpful & friendly sales people to help you. I got my furniture delivered & set up by very professional guys. Very satisfied with my experience with Ashley’s and I love my new furniture!

Martin was EXTREMELY HELPFUL!!! They made sure we were well taken care of and every need was met.

I called this store earlier this evening to see if they had a particular mattress. I called twice and in the second time a lady named Heaven told me that they had the mattress in stock and I would be able to pay for it today and take it home. I get off work and drive one and a half hours to the store to find out they did not in fact have the mattress in stock. When I first came in the door the my son and I looked around before anyone spoke or approached us. In fact no one ever approached us. But upon looking around the furniture there was very dirty and the bedding on the beds was not clean and had crumbs on one particular bedroom set I was looking at. After looking around. I approached a gentlemen at the front who looked the item up and told me they did not have the item on stock. So of course I was upset and asked to speak to a manager. The first manager that came had long dreads and said he was too busy to speak to me. Lol. How unprofessional is that to say to a customer who is present and standing within arms length. The gentleman who was helping me then directed me to another manager whose name was Tim Fisher. While he was on the phone Pam whom I had spoke to also earlier who heard Heaven say to me the mattress was available confirmed the story. She even confirmed this to her boss when he got off the phone. His response was rude and very unprofessional. He did not offer any apology for the incompetence of employee for lacking the knowledge of the items in the store. He simply said. Well clearly it’s a lack of communication. I then asked for the name of the regional or district manager. He would not give me the information. From the time I arrived at the store from the time I left it was a very negative experience. The store is not clean and the employees were rude especially the manager. I later went home to order the mattress online.

Extremely professional and any questions we had they were quick to answer and solve an issues. Will definitely continue my business with them.

Great customer service, upfront about pricing and possible delivery delays.

They were great. Very friendly and very helpful

My sails men was great .. But a month later whim my chair broke and can’t lean back in it .. service said they can’t get out here for over a month. I’m ready to drop it off at there front door

Bought several items with Ashley throughout the years, and they have been great. We've been treated well by the staff each time. While we understand they are sales people, they understood when we say we are not interested in certain things and will not continue to push.

Great experience. Our salesman Martin was very knowledgeable and helpful. He let us do our thing by exploring and let us make our own decisions. Other sales people tend to be pushy and Martin wasn’t at all. Ashley has lots of options in many colors. We went for a mattress and left happy knowing we made the right choice for us. Thanks

Great experience! Kamran was very helpful

Update: For my most recent purchase, Drex was gone. I had the pleasure of working with Kevonte. He listened to what I needed and helped me find it. He has maintained their 5 stars IMO. Drex had amazing customer service. He listened to what we wanted and made wonderful suggestion. This location was extremely helpful.

The wife and I went looking for an oversized recliner, Kevin Hardin greeted us and asked what we were looking for and quickly showed us all he had with suggestions on loveseats. We found a recliner we really liked and sat down to purchase it. While sitting by the mattresses my wife wonders over and starts asking about them and Kevin has a wealth of knowledge about each one. He didn’t pressure us AT ALL and let us know about the 36-48 month no interest and that turned into me buying a bed too. No back order and free delivery and set up. Extremely friendly and knowledgeable I literally enjoyed my time shopping at the Ashley furniture store in Conroe.

Nice furniture great Finanical options

We were in and out within an hour! Quick and friendly service. :)

Came in to the store , 3 sales people sitting on a big table on their electronic gadgets , then stared at me like they’re trying to size me up , no one bothered to ask me if I need help or anything just staring. So I asked if anyone can help me find what I was looking for and finally one decided to reluctantly get up and point at the stuff. So rude and so lack of customers service. I came in there to buy and was disgusted. Will not come back there. I guess these 3 kids don’t care they’re just working there.

We had a great experience at the Ashley Furniture in Conroe!

Kevin Hardin was very helpful and patient with me while shopping for a chair. A very good employee.

Service was awful. Had to find a sales person. We bought a love and couch. The love seat did not arrive for a month after date we were told. The couch arrived almost two months after original delivery date after four delivery date changes. It finally arrived six weeks and was so bad when unwrapped the delivery people looked at it and said they would take it back. The recliner would not close back, the right end was so lose it flop apart showing a four to five inch gap. The left end had a two or three inch gap. It was an absolute horrible experience. Of course we had to initiate all communication.

Tons to choose from, great layout and mattress expert.

Very great customer service. I kept going back with my family until we purchased new furniture for our home.

Martin was very professional and a good guy. He packaged together everything we needed and gave us a great deal.

Kameron was awesome! He knew what I was looking for and knew I was on a time crunch and was just genuinely so helpful. Thanks Kameron, this was our first experience with Ashley and this definitely won’t be our last!

The Conroe store is awesome!!! Our sales representative Martin was so great and helpful. Not too pushy and very patient. I recommend Ashley Furniture.

Kameron and Karina are great sales people. Great furniture.

I was really hopeful that Ashley Furniture would prove a better furniture store than Rooms To Go… I have tried calling this local store multiple times on different occasions to determine when we will be receiving our furniture. We were give time frames at the time of sale by our salesman, however those dates were grossly inaccurate, the delivery hotline estimated 11-12 weeks out. Mind you this was eight weeks ago, and unfortunately that’s still the current time frame. Additionally, we were never notified that our delivery time frame was pushed back, this was simply a result calling their corporate customer service line. Our salesman was all about the sell, however shortly after the papers were signed, trying to reach him was near impossible. Voicemails were left and no return call was attempted. This store phone number is never answered. I wouldn’t recommend this location (I can’t speak on behalf of other locations). My one star rating is generous, it’s frustrating that this bad business performance continues to dominate.

Karina De LaTorre, made me feel the process so easy, and was awesome at the time of paperwork. Excellent job Karina.

Antwon was great. He helped us when we needed help and let us be when we were still looking. He answered all our question before we even asked him. Great experience at this store!

We walked in and found a clearance coffee table that we loved. They wrapped it up and loaded it into my truck. Great service. They were a little pushy in mattress sales, which we were not even looking for, but they were helpfull in the other areas.

We had a great experience at the Ashley Store in Conroe, TX. We found just what we wanted and had great customer service!

selection of furniture, customer service.

Sales group was very helpful to get us the best deal in town. Salesmen went out of their way to make sure we had the best experience at Ashley Home-store when shopping for home furniture. AD.

Anton was great reasonably knowledgeable and worked with me to figure out the best price and best deal for me. Application of Finance options were were fast and sufficient it didn't take a lot of time and I had a great experience

Walked in and out with what I was looking for in 10 minutes! Everyone was friendly and attentive and the price couldn’t be beat! My salesman Kevin was great, he even carried it out and loaded it in my car. Thank you!!

Mohamed was very helpful in assisting me with finding what I was looking to purchase.

Initial service during the purchase was great. As with many things in late 2020, delivery took a long time. When two bunk beds were finally delivered, the delivery crew did not assemble. Said I'd need to reschedule to get them assembled. This is an impossible task. Every time I call to get this done, it's like I'm having the conversation for the first time ... again and again and again. I'm giving up an just assembling myself. Not a big deal, but I "paid" for that service. Also, a rug I ordered two months ago is now estimated for delivery in two more months. I finally gave up and bought a rug from a different store. However, I am getting the run around on cancelling the one I purchased from Ashley HomeStore. The store manager apparently is the one that has to do this, but he/she will not return my phone calls.

So our salesman was awesome but not so good on customer service! Mondays phone call Ashley said all our items were in. No comment was made about if we didn’t schedule our delivery they would give our furniture to someone else! This is furniture we paid cash for in September. Wednesday we call to schedule our delivery and it’s not all there? Today we had a delivery schedule for part of our stuff including assembling and the rails that hold the head and foot boards weren’t in the delivery nor was the dresser. We called and were told they could schedule another delivery because the items were on the truck, the truck without the items that just left? Then we were told we had to call and have the goods expedited. So Ashley is telling us to call Ashley and expedite our items? It goes on and on and on. Should have bought everything at mattress max and had it delivered to our storage unit 🤦‍♀️🤷‍♀️

This place has excellent salespeople but there service is horrible! They promise and don't deliver. If you go to gallery furniture they'll deliver when they say! We should have gotten everything there!

Cesile was very kind and patient with me and they helped me get what I wanted in my budget! 😊

Kamran was a great help, will definitely be coming back for new bedroom and living room furniture in the near future.

Edit: I just got word that our split king adjustable bed will be delivered in parts, one this week the other in 2-4 weeks. UNACCEPTABLE! And of course can not get ahold of a live person to discuss this. Sijj went above and beyond to make sure we were happy with everything.

The sales staff there are very friendly not pushy and willing to answer any questions you may have. I did not feel rushed, and our salesman found me and my wife the perfect sectional. Could not be happier. Only downside is the wait for delivery but that is to be expected these days. Thanks for an awesome experience. The wife is already eyeballing a new bedroom furniture set.

Kelly was very helpful

We went in super late but Antoine was so great! He helped us find the perfect bed and mattress for a good deal! Will be going back tomorrow for dressers and more!!!

Very enjoyable experience. Helped me as I walked in. Did not rush me through the store. They were not overbearing. Thank you for all your help.

My sales representative Cesile Yeager worked diligently to find the right bed and mattress for my fiancee that's about to undergo kemo treatment. I will definitely be back to buy more from her because of her honesty, hard work to make us feel comfortable in our new king sized bed.

We had an amazing experience shopping for furniture for our first home together. Our salesman Martin was very through and genuinely invested in finding us furniture that would make us happy. We cannot wait to see our new house fully furnished! Thank you Ashley Homestore!!!

I was very pleased with shopping at Ashley’s. They were very helpful, courteous and prompt. I will definitely recommend Ashley’s as a place to shop. Thank you.

Tim ( the store manager ) was nice to talk to and was very knowledgeable about how everything worked and answered everything I had questions for and Luna was a good salesman who talked me into walking out of there buying a sectional set! Overall good experience and I'll be picking up my furniture set tomorrow.

Don't buy something an expect it to be delivered on time. Not talking minutes or days but months. They don't answer the phone or return calls. Had to stop by the store. Manager said their phone was out for two months 🙄. The delivery time kept getting pushed out. No one would call and tell you the automated phone system recognizes your phone number and gives generic update.

We visited you store in Conroe, Texas and had a phenomenal experience! Our sales lady, Samantha Luna, was simply amazing. Your store is laid out perfectly to find any piece you are looking for. We are sending our daughter and son-in-law in to purchase a new living room set today!!! The manager was very pleasant so we decided to get all our mattresses there in the future! Thank you for the impeccable store with awesome employees! We will pass this on to all our friends and family!!!

The worst customer service/experience I have ever dealt with they're giving the round around on my furniture the delivery day was supposed to be October 26 as of today still no furniture or atleast a courtesy call, and the store manager is never there. So frustrating.

My Wife and I were very satisfied with the Ashley's Associate, Alpha. She helped us find exactly what we were looking for and more, wiality furniture with price matching and discounts. Thank you Alpha - Thank you Ashleu's

DO NOT PURCHASE ANYTHING FROM HERE. Purchased a bedroom set that never arrived, no one answers the phone. Still haven’t gotten our money back.

They gave me what I needed, and good service

Highly suggest using a cheese grater on your nether regions rather than going here. Shady sales tactics, over priced furniture, long wait times for delivery, and they show up with the wrong or missing items. Do not recommend. Edit: My final bedroom items won't be delivered until February 8th. I purchased them in September.... fortunately I'm able to cancel them. Customer service line was barely comprehensible due to static and intermittent clicking on their end. Edit edit: The couch installation was abysmal. The recliner was broken upon receipt, and using their warranty takes nearly as long as getting the furniture... MONTHS. (Their technician is scheduled for tomorrow, can't wait to see how this goes 👀) Edit edit edit: Well it's been nearly a year and my chair is still messed up. I've given up. Again... DO NOT GO HERE

Went in there looking for some furniture found what I liked at a very good price my salesman was very very nice. The best thing I like is that there was no one was chasing after me walking behind me he asked me when I was ready let him know.

Very courteous knowledgeable sales rep. Well stocked with merchandise to look at to pick from. Well displayed. Pricing is fair with good sales during the year. I have purchased from Ashley in the past. Just purchased tonight and would put them first on my list for any purchases in the future.

My husband and I have just had one of the worst shopping experiences of all time. Everybody in the store is super willing to sell furniture to you, however the process of having furniture delivered becomes a tragic nightmare. First, Nothing will be delivered for at least 6 to 12 weeks. Only certain parts will be delivered at a time, i.e one piece of a couch per week for 6 weeks. Which is absolutely horrible if they give you a window of 3 PM to 9 PM each week, And then don’t even show up at all!!! Customer service is a joke. Nobody can give you a straight answer. Everybody is working from different computer systems and everything we have been told has been a lie of some sort. Furthermore, we learned that if you would like to return somthing, you are SOL.. I cannot believe in this day and age, a company such as Ashley furniture can still exist. Everything about our experience has made me realize that this company is a scam. Don’t waist your time money!! Go see mattress Mac or even goodwill is a better option!!

My fiancé and I went in for a loveseat and left with a loveseat and dining set. I was easily approved with my average credit and Luna, our helper, was a beautiful and amazing help for us!!

IF I COULD RATE A ZERO...I WOULD.Keep getting the run around between the store and GRT team for over 5 months just trying to order a part for my recliner. TERRIBLE CUSTOMER SERVICE! I have tried to order by phone and in person no one is willing to go the extra mile to look up the part I need they just keep giving excuses. I WILL NEVER BUY ANYTHING FROM ASHLEY AGAIN.

I did not have a good experience. I ordered a bedroom set for our little girl and after a month of unmet expectations I canceled our order. Then I went into our local store and was greeted with just a simple smile by one person who let me walk by. As I approached another man, I asked if he was the manager he Had his earbuds in so he wasn’t able to hear me so I had to repeat myself twice. When we sat down at the desk he was singing and rapping and talking with his coworkers. As we were finishing the deal, where I purchased a bed, he and his coworker we’re having small talk and he even said to his coworker “did you piss yourself”. This was just an overall nightmare. Two delivery scheduled no furniture ever showed up, so today I’m on my way to pick it up from the warehouse and pray everything goes well. You can call five times in a day and get a different response from five different people regarding the same order.

Terrible customer service. Ordered August and was told it would be delivered in September. Now I'm being told it won't be until December when it's delivered. They keep holding the $, then they release it, then they hold it, then they release it. This occurs every 2 days. Twice now they have put 2 holds on my bank account for the amount of my order and the 2nd hold doesn't go through so then they put my order itself on hold. Customer service today told me this will keep occurring until my order is in the truck being delivered because that's just their procedure. I will NEVER order through Ashely again. Terrible experience.

Horrible experience. Husband and I bought furniture on Sept 11. Spent over 12,000 on furniture that was promised no later than Oct 5th. Received partial delivery 2 times. Called call center for then to tell us the rest of my furniture won't be I until Feb 2022. Don't try and call the store no one answers. I understand a few weeks but months. ......thats crazy. Horrible experience will never shop here again.

Ashley Furniture in the past was the best furniture store that I have ever dealt with! Since Covid they have gone down hill! We placed an order for furniture and was promised delivery in 3 months. 3 months later we were told it would be and additional 6 months before we MIGHT get delivery. Never again !!!

Experience was fast. And Sunny gave us a great deal.

Friendly and helpful staff! I can't wait to sleep on my new bed and mattress!

I liked dealing with Kevin. He was helpful, but my overall experience after the purchase has been horrible. One of the managers wants to get attitude with me when I asked about an update on the delivery of my furniture. I bought a sectional but its taking way over 7 weeks to get the whole thing delivered. It keeps being delivered in pieces. I'm being told 3 different dates on when the last part will be delivered and it's just very frustrating. I'm never buying from this store again. I should have bought from a store down the street. Dont shop here. It's a waste of time.

Needed a new living room set and new mattress set. Prices are a little high but love the furniture. Salesmen were a bit like car salesmen that need to make a sale no matter what. I did purchase furniture but be aware of sales tactics.

The person who helped me was nice ,he gave good advice and he helped me find what I needed.

I had a great experience with Tim at Ashely's Furniture! Super helpful!

Store manager is extremely rude and has horrible customer service after the initial purchase, mislead with the mattress and horrible return / exchange policy. Read Yelp reviews before entering the store, there are plenty of furniture stores to chose from… go where the customer is appreciated before and after you spend your money.

Will never enter an Ashley furniture again due to the manager at this locations attitude. Went in to purchase x2 different items and exchange a mattress. Sales rep was good, manager told us word for word “you are not a customer,” so I guess he was okay losing a sale of a kitchen table. Our sister bought a temperpedic mattress here that felt incredibly soft in store, however upon arrival the mattress was hard as a rock. We called and we were told we had to keep the item for 30 days and could only return the item at the 30 day mark; no sooner, no later. We came on the 30th day and we were told we could not return the item but could exchange it. There was nothing that matched the price of the mattress so we either had to pay more, or pick out a cheaper mattress (which we lost $1000 for). We are not the only ones with this issue within 10 minutes of being at this store. Another guy had same exact problem and was also told something different when purchasing the mattress. Overall, It’s not about the sleezy return policy as much as it was the managers attitude of not allowing us to ask questions (can you show me a mattress of similar price) because we “are not customers”. Anyone entering that store should be considered a customer and any family member can ask questions regarding concerns on a policy that was lied about upfront in person. I now understand why people told us not to shop especially at this location.

Buyer beware! I had a table and 4 chairs for $ 1000.00 cheaper at katy furniture. When I told the sales girl she went to their manager. He was very unfriendly . Then they asked if we wanted it today. When i said yes they said I would have to drive to Houston. Bottom line is very much overpriced . 1000.00 more expensive for exact same table. Beware!!! We just took.our business to a real furniture store with fair prices.

Sales man was very knowledgeable and friendly.

Great service!

Absolutely had a great experience with Tim at Ashley. Being a Human Resource Manager, I would be proud to call him my employee.

Martin and Elliot took great care of us. They helped us get exactly what we wanted in our first bedroom set we were buying together at a decent deal. Would definitely buy here again if we need anything in the future. Edit: We have experienced delays getting our furniture. I wish they would have been up front about that. Still for all the stores we looked at, it was the most reasonable quality to cost ratio.

I was fortunate to work with Muhammad on our purchase of our bedroom furniture. He was very profession, personable and helped us by making the best recommendations to what we need based on our interests. He never tried to oversell or push other items on us. Great guy to work with and great selection at the store, Safe to say I fully trust working with Muhammad and if I need to buy anymore furniture I don’t need to shop elsewhere anymore

I knew what I wanted going in the store. The process was quick and easy. Tim really makes you feel at home. Thank you Tim!

Every employee is well trained to be friendly, answer questions without added pressure, and all done without a “cut throat” attitude toward other fellow employees during the sale process. Ashley’s furniture is made in the USA too. Perfect.

I was looking for a bed that I looked at online and Martin helped me throughout the process, plus they matched the price.

I had a great experience shopping for an adjustable bed and new reclining couch thanks to Sammy! I never felt rushed or pressured to make a purchase. Go see Sammy if you’re looking for any new furniture!!

I had an excellent time during the process of application approval. Ms. Alpha is an awesome professional associate and ready to assist you with your purchases. Mr. Tim Fisher is also amazing and ready to assist! Both are knowledgeable of the process and will go above and beyond to help you get what you want. I’m very glad to have had such an excellent team helping me.

Salesman was great, Manager was a complete jerk. $3800.00 in furniture picked out, paying cash, manager acted like a jackass so my $3800.00 will be spent elsewhere.

Because am still waiting for my order

As a first time customer, we left the store very satisfied. We were helped promptly and were shown a few options based on what we were looking for. The delivery will take awhile, due to the furniture we ordered having to be made. We are excitedly waiting for delivery and can't wait for the furniture to arrive!

The sevice at the store was great. Was quick and easy. Haven't received the furniture yet, but have high hopes.

Good service sale lady was very good

We walked in and were greeted by a new employee still training. He was super sweet and we told him exactly what we were looking for. He listened to what we wanted and NAILED IT. We were in and paid and out the door within 30 min. It was quick and painless and they were friendly and knowledgeable!

Received 2 of 3 furniture pieces and I am mostly happy with them but the most important piece has been delayed again and again. First I was told August, then September, then October, now December!!!!!! Good for cheap furniture... If their warehouse has it.

Don't buy anything from Ashley Furniture! I went in to ask a question because no one was answering the phones. I called 4 times and no answer. We made a purchase on Sunday afternoon and I had a question on Monday morning. No one was at the service desk, which was very odd. I walked from corner to corner of the service desk and I still could not find anyone. Long story short the manager was very rude and would not give me his name. I had a simple question about the item we had just purchased and he didn't even give me the chance to ask it. He said, call customer service and told me to leave the store. The absolutely worst customer service ever. This was our first purchase at the Ashley Furniture Store in Conroe and it will be our last. We have been very satisfied customers for 10 years with Ashley Furniture in The Woodlands. Today it STOPS.

August 2021: Good furniture and selection at reasonable prices. Beware, the online prices are frequently, substantially cheaper and you have to request a price match which limits your financing options. The sales people made my shopping experience one of the worst I have experienced in a long time. The lady was utterly relentless in trying to get me to buy more. I was very clear and repeatedly, more than 5x, told her I was not interested. Then she goes and brings another sales person over or who starts in all over again trying to get me to buy more!!! It was a harassing and very negative experience. I would have walked out but it takes a lot for me to like something enough to buy it so I just wanted to purchase my items and leave!!! The sales people completely destroyed the whole experience. Listen to your customers and leave them be!!!! Editted to add even though they "price matched" one item was out of stock so they sold it to me $50 more then the store price and $175 more than the online price. Delivery is over $100 more than the website. Overall i paid $350 more than if i had just bought it online. Should have trusted my instincts and WALKED OUT!! Update: jan 2022 still waiting on furniture 2nd update: august 2022 1 year later, not a single piece of furniture delivered and one item discontinued. No contact from them. DO NOT SHOP HERE

Terrible place to shop Conroe location manager told me to get out of his store because I paid cash For a recliner that I bought on Thursday told me to go to the warehouse on Friday that the chair is in stock get to the warehouse there is no chair there never was a chair went back into the Conroe store questioned him about what is going on the manager immediately got belligerent and rude with me and told me to get out of his store and that he doesn't care what corporate says without asking me but asking me hit a button on his computer to send yet on his computer to send me a check that will take 9 to 12 weeks for me to receive this is a terrible way to do business we'll never ever shop here again I'm speaking to corporate To find out why

The team is very knowledgeable, very kind, Cecile was amazing. I would definitely recommend her to friends and family.

Incredibly unhappy. Assured by Karina that our furniture would arrive within 2 weeks, which would have been this week. We went with them instead of buying it online since online stores said it could take 1-2 months. Just received notification that it was delayed an entire month, and that it "might" arrive in September. Unable to reach the store and was on hold for over an hour before I gave up. Looking at all of their other reviews I wish I had, this is a huge problem with many people's orders. Some people having to wait SIX MONTHS. You can also see if you look at a lot of 5 star reviews they only have 1-3 reviews on their account, a hallmark of fake accounts made for reviews. What a joke, wish we had never bought from them. And to the corporate person replying to these reviews, don't even bother unless you offer a way to get it fixed instead of the regurgitated "We are about your feedback, please send us an email telling us why you left us a bad review." Don't lie to a customer's face to get a sale when a large amount of people are having shipping delays. EDIT: Reached out to the number they gave me. Just told me items are delayed, not sure what the point of giving the support number was.

They gave us a great deal and worked with our budget to give us what we wanted and needed! Highly recommend getting a sleep test done when getting a mattress!

When I went to buy my furniture the seller was so nice very helpful, he promise me my mattress will be delivered very soon, the week I supposed to get it, I call and they said it would be delivered 8 weeks later. I told them I want to cancel my order. They said they will make a ticket and someone will call me back, never received a call back. I call back and they said they will cancel my order for good that I will received my refund in 7 business days. It’s being a month and I didn’t received my refund yet, I call again they told me to go to the store and talk to the manager. We went to the store the manager was very rude and told us he can’t do anything about it. He told me to call again. I was on the phone on hold for 54 minutes until they hang up on me and the lady never call me back. Never again I will buy any furniture from this store, very bad customer service 😡

the salesman was very friendly and helpful. he was very patient listening while I complained about Rooms To Go policies. Will tell everyone to go to Ashleys.

Worst experience I have ever had buying anything ever in my life. I paid $1800 on a couch and was told it would be delivered in 10 weeks. Here I am 10 weeks later, still no furniture and they gave me another estimated arrival date in another 6 weeks. So they went from 10 weeks to 16 weeks. Absolutely ridiculous.. NEVER again will I buy anything from any Ashley Homestore.. Just the worst service ever.

Delivery service terrible. Impossible to reach Conroe store. Called got corporate office told them I had new address. Received a text that furniture would be delivered to old address. Text back new address again. I tried to call to reach someone no answer. They deliver to wrong address and when they told them to deliver to new address they still tried to leave it there. They did not speak english. I am am still waiting for furniture!

We have always bought our furniture Ashley’s. Tim our salesman did an excellent job and the manager worked with us, due to product being delayed/temporary out of stock.

Paid cash delivery date keeps getting changed after being told it was in stock and ready. No one wants to help. Horrible customer service.

I enjoy shopping at Ashley’s Home store, because of the variety available. It’s definitely good quality and the staff lets u look at your leisure

Do enjoy getting lied to, receiving damaged furniture and getting hung up on? You’ve found the place, Ashley Furniture! Where they’ll lie and screw you over to get a paycheck then sleep like a baby at night.

Not happy. Don’t waste your time with Ashley. We were hit hard by covid economics and ended up selling almost all we had. When we finally got our feet back under us we decided we wanted a nice set of furniture that would last and had a warranty. We went to Ashley and bought multiple pieces at the beginning of June. Towards the end of June we hadn’t heard anything about our shipment and had gotten settled into our new place, so we went to check up on it. One piece was delayed but the rest would be received around the beginning of august. Our original timeline was 2-6 weeks. Today we walked in to check again, seeing we should have received an update by now. When checking on our order, the staff said everything should arrive towards the end of September. What? He couldn’t even get should of the warehouse to see why everything was so delayed!! I’m furious at this point. And they won’t even let me return the order and spend my money somewhere that will give me an actual timeline.

Brand new furniture arrived with stains! The call center is always rude! I ordered my stuff in July and all I have is one sofa, missing another, I have chairs and no dining table! My other sofa should arrive mid August supposedly , and my dishing table mid September! They are charging me for a carpet I never received and no one will help!! I'm so gonna call and tell them to come pick up their stained furniture and cancel everything!!!

Large variety of various styles of furniture at affordable prices

Tim did a great job of helping my wife and I through the buying process. Very informative and NOT pushy at all. I would recommend him.

Sunny was a huge help. I would recommend him to anyone.

absolutely DO NOT RECOMMEND shopping at this store unless you want to be lied to and treated very badly once you make a purchase

High end furniture and work with you even if your credit isnt that great

Walked in, 30 mins later walked out having bought exactly what I wanted. Easy peasy !!

Customer service or "chat" can't help with in store stock. When you call the store no one answers. I live out of town and want to inquire about a specific product before driving there for nothing. I guess they don't want my business that bad.

Sales person was very personable and gave me a great deal. Thanks Karina!

Well it started off really well. Walked in the store was greeted by sunny. He let us walk around and take a look at the inventory. In a matter of 30 min myself and my wife found the table, looked it up online and found out pricing. We already decided we wanted it. When trying to get the salesman’s attention that look like there was something far more important on his phone we walked around for an additional 30min before he even looked up. Finally I got his attention and told him I wanted to buy a table. The entire time he had a air pod in listening to music or whatever he was doing(looks extremely unprofessional). I only said I needed a table and he kept asking if I wanted a mattress….. finally bought the table and the only reason we even set there longer is because through him it was the only way to buy the table. Every question I asked was not clearly answered and he kept saying “don’t worry it’s a fair price” I knew it was I chose it. Overall I hope the rest of the experience is pleasant, will NEVER use Sunny as a sales person again.

I would give this place 0 stars if I could. I ordered a bed and mattress. Received the bed. Had terrible experience with customer service. Was told the mattress would be delivered. Still waiting a week later. Got a confirmation that the mattress would be here on this day. Still no mattress. Called customer service again and they don’t even have the mattress. They canceled the delivery without informing me. What is customer services job anyways? They are not helpful at all. There is absolutely no way of talking to managers or the stores personally. I will never ever purchase from Ashley furniture again. Update: it’s been a month now. Five different confirmed delivery dates. Still have not received the mattress. Customer service sucks and has no respect nor a clue of what their job is. 5 different days I have had to miss work to wait on this and they never show up. They don’t call to tell us they aren’t coming either. I’m so over this. This is getting out of control. 3 people today have told us different things and apparently customer service doesn’t have a manager or a cooperate office. I will never recommend anyone to buy from here.

Furnishing a new home and purchased several items. After a couple of hours shopping was told we could come back later and add to our order. When we returned and picked out more items the salesperson denied that she told us that, and there would be another $149 delivery charge even though nothing had been delivered yet. I would cancel everything, except in small print there would be a 10 percent charge. I will never buy anything from them again. Beware, never take their word, get it in writing. Imagine, the owner thanking me for a negative review.

Applying for and opening a credit account was fast and easy in store. We loved the quality and selection and were able to pick out and purchase something we loved in less than an hour! Will be coming back for future purchases.

Had a nice experience today! Wasn’t over pressured and was left alone until we found something we really liked. When we did find something we liked we found Sarah and she helped us purchase our Bedroom set, living room set, and a new mattress! Sarah was also extremely knowledgeable and answered all of the questions we had.

Awful, awful customer service! No follow up about delivery changes, no ability to get in touch with a live person at the store for concerns, they have no regards for customers’ time, money, or plans. Example: delivery window 2-5, they called at 8:30 pm saying they would be arriving at 10:30 at night. I am cancelling the order and encouraging EVERYONE I know not to waste you time and money with them. If you do, keep your expectations low… real low.

Kevin was awesome. Answered all of our questions and our transaction went very smoothly!!

If I could give them zero stars I would. The initial interaction here was okay; but it always is when someone wants to sell you something. From there, it has been downhill. I was given an estimated delivery date, however, no one called to confirm the date and when I tried to call to inquire a the status -- I could never get through to the store. Which brings me to contacting the store: apparently, their phones "don't work" and have been out of commission for the better part of a month (what business operates with no phones??) After 2 weeks of non-communication about the furniture, I had to drive 35 miles back to to store just to speak with someone. I intended to get my money back and cancel but I was coerced to wait until the weekend and they PROMISED I would have my furniture delivered on time. Someone called to confirm the date 2 days prior, then they called to confirm the delivery window the day before. After I made preparations to be ready during the window, they called at 10:35 the morning of the delivery to say that they left the warehouse late and now the delivery will arrive tonight (as opposed to the afternoon) ...unacceptable. I do not accept night time deliveries; no one should unless that is something they prefer. When I asked to speak with someone, they could never provide me with a working number or connect me with someone at the store. No one should be frustrated or upset when they are awaiting new furniture. The lack of communication, the smirk and attitude when I complained to the original salesman, and the failure to be respectful of the time of customers has confirmed for me that I will sit on a haystack before I do business with them again. They are awful

So the experience in the beginning was great and exciting but after the purchase of our couch and ottoman has been a nightmare. I would not recommend anyone to go to Ashley Furniture because the customer service after the fact is horrendous. I was told my couch would be ready for pick up in 3 to 4 weeks. So exactly 4 weeks after the purchase I called to see if it was ready to pick up at the warehouse and they told me it would be ready to pick up July 8th. So I call the day before and they had changed the pick up date on me to the 16th without calling me or emailing me to let me know. So the 16th comes around and I call to see if it’s ready to be picked up and now they are telling me that it won’t be ready for pick up until the end of July. I’m beyond irritated with how all of this is playing out and will NEVER buy from Ashley Furniture again. The funny thing is I’m not even getting it delivered. I’M PICKING IT UP FROM THE WAREHOUSE and can’t even get a solid date on that. It’s a nightmare and I am beyond upset. They’re also saying that the date could change again. This is pathetic Ashley and y’all need to get your s*** straight. When you change the date LET THAT INDIVIDUAL KNOW! You can’t just leave people in the dark wondering if they will receive their furniture or not. At this point I want delivery for the headache you guys are causing me and my family.

I'd give ZERO stars, if I could! What a scam! I bought several thousand dollars worth of furniture and was promised it would be delivered in about 4 weeks. Having heard nothing, I tried calling the store, but nobody ever answers the phone. I finally texted them and they replied that the furniture was delayed an extra month for some, and an extra 5 months for the rest. I canceled my order & was told I have to wait about a month to get a refund check in the mail. THIS IS WHY PEOPLE GO TO GALLERY FURNITURE!

Service & Quality - can’t wait for delivery

I ordered an wood L shape desk and bookcase for my craft/office room. The price was good as I’ve shopped around a lot. It appears very well made and durable. It is very pretty! I’ll update my post once It is delivered and installed. Update- when I ordered my furniture from Ashley On 7/10/21. I was told by the salesman that the items were in stock and my order would be delivered the week of 7/20/21. When I contacted Ashley Furniture customer service they stated my furniture is on back order and now has a pending date of arrival to warehouse of 7/30/21 and they couldn’t guarantee this date either. When I questioned this they told me this was a back ordered purchase. I specifically asked the salesman prior to purchase if this was in stock and could be delivered quickly. He stated yes but obviously this was untrue. I’m very disappointed I’m this purchase. I work from home and need my office furniture to be able to do my job. I finally received a text stating my furniture would be delivered 8/4. Today 7/31 I got an email to call Ms Darrington at Ashley Furniture concerning my delivery. When I called she told me only half my desk would be delivered and the return desk would possibly be delivered 8/10 but couldn’t tell me for sure. I explained I was told the product was in stock when purchased and Ms Darrington said that the salespersons don’t know this information when they sell items. That is absurd. How can salespersons sell items and not be knowledgeable about the product they are selling! I informed her this is an L shape desk and could not stand alone with only one half the desk. I informed her this is not true it requires the return desk. She told me the return portion of my desk may come 8/10. Wow this is such poor service! I purchased this and paid cash for this purchase and was lied to from the beginning on the availability of this product. See photo. I’m so disappointed in this purchase from the initial sale to the month long waiting for delivery of half a desk! My recommendation is shop somewhere else.

Awesome

Sarah was very kind and insightful. We went in with out a clue what we wanted. Sarah helped Us narrow down our selection and Balkan each style and look with our budget. It was a great experience!

Purchased 2 recliners ,first from the woodlands & 2nd. From conroe store. First canceled because pick up dates changed to a month later than promised.the 2nd. Because we ,went to pick it up waited 25 min. Outside then we’re told it wasn’t there! After in store purchase was told we could pick it up that same day ,it was in the warehouse! Called & was told it was there! Talked to corporate was told by her , that she couldn’t help us! Imagine that! Exactly what is her job? She said our file was locked??? Just what is her job?, Not to tell a customer paying cash $2,000.00 that she can’t help or do anything!! Seems like the more professional way would have been, let me look into this & I will call you back. We have been a loyal customer for years, but NO More!!!

Very welcomed & great service

Poor customer service. I like our furniture. The customer service is poor. CORRECTION: Furniture also has problems. Couch is less than 30 days in use and already the "leather" is pealing. I'll be contacting you shortly about a refund.

Went in with money in hand to buy a dining room set that I liked for $749.00 & I was going to finance a sofa at the same time but not a single sales person offered to help or acknowledge me at all I went mid day in yhe middle of the week so it wasn't busy, I saw 4 employees sitting on the furniture chatting with each other and on their phones anyways I ended up buying from rooms to go ✌🏼

We had an idea of what we wanted and with the help of Kamran we got it. Simple straight to the point.

Terrible experience. Sales team lies just to make a sale. I warn everyone I meet to stay away from this store. Don't spend a penny with this terrible retailer!

Karina was awesome

Sara was friendly and attentive to my needs. She was very professional and helped us find exactly what we were looking for.

Great service!

Lovely service. I went to another location but this one had just what we wanted and completing the transaction was handled very smoothly and professionally. We will be back!

I ordered $9000 worth of beds from this store. I got two Tempur-pedic beds and two bases (well only 1 base was actually delivered). My daughter who is 13 years old and I both have rheumatoid arthritis and we needed the beds to help alleviate some of our pain. My bed and base was delivered as expected and my daughters bed was delivered without the base. I was told there would be a eight week delay in getting her base because it was sold out. Here we are almost 4 months later and still no base for he bed. I called and they tell me that they have no record that I’m even a customer at the store. I’m holding $9000 Credit card bill to Ashley HomeStore in my hand as I speak to her but no I’m not even a customer. I just want the base for my daughters bed so that she can incline the bad like she needs at night. I want to be so done with this place that I don’t even remember their name. Also they promised us $800 in gift cards as a promotion to buying over $8000 worth of furniture. It was like pulling teeth to get those gift cards delivered. I mean it took me weeks to get it taken care of and numerous people who knew nothing about anything to help me with anything. It was ridiculous. I will never ever ever recommend the store to anyone ever. It has been a nightmare.

Affordable and fun furniture! Great customer service and variety of styles.

The sales rep was super friendly and helpful. He made Everything simple and quick.

Wonderful visit great service❤️

Great sales person. Very knowledgeable.

I DO NOT recommend Ashley’s home store to anyone looking for furniture. The sales team is dishonest with their customers about shipping / delivery times. We were told when we purchased & paid in full for the furniture it would be delivered within 18 days. I asked our sales assistant multiple times to confirm that. I was NEVER told this was an “estimated” date at the time of purchase. 1 & a half months later after continuous calls to the corporate number I had my bedroom set delivered (which I am happy with). My living room furniture was then pushed back to August. We ended up canceling that and we are now going to gallery in Houston to pick & have it delivered the SAME day!! I want to make clear if their sales assistant were honest in the beginning of turn around times on furniture I would have not been upset. It was the deliberate lying to my face that set me off. I will not recommend anyone to shop here.

Sales person was nice and helpful and not pushy. Helped me with what I wanted.

Just purchased some beautiful cabinets for my home. I was pleased with the calm and friendly atmosphere of the store and of our employee who helped us.

Staff was friendly and helpful, I didn’t feel a lot of pressure from the staff like some other furniture stores. I told Martin what I was in the market for and that I wanted to look around, he pointed out where everything was in the store and then let me peruse at my leisure. When I was ready to make a purchase, he helped me quickly and efficiently and even gave me a discount on a warranty. And everything I bought was already very reasonably priced. Great experience.

Sunny was very helpful throughout the process. He was able to get us a very good deal and was not pushy like a typical salesperson

Got a great deal and truly enjoyed our experience shopping.

Quick assistance & quick check out. Superb selection especially technology added to living room end tables. Comfortable atmosphere

Great service. Hooked us up with some great stuff we needed for a superior price.

Found what we wanted at a great price and fast delivery.

We had a great experience at Ashley Furniture. Everyone was so helpful and made the buying process easy. Would highly recommend and they have great quality furniture.

If there was a zero start I would put zero. We spend a lot of money for a bedroom set (november 2021). We were expecting it to arrive Mid Feb 2022. They have not even try to call us when the order is delay, it is us always calling them, and first they said end of Feb, later they say first week of march, then 15th of march and now end of March. We have been waiting 5 months already for pur bedroom set, I am pregnant and they do not give us any solutions and do not even call us telling us that there are issues with the order... Poor service! I do not recommend to buy here at all!!! we were looking for some couches but definetely not buying here again

I am trying to speak to someone regarding a delivery but have been on hold for an hour at a time multiple times over the last 2 days. Can someone please help? I was able to speak to an agent shortly after making this post. Pretty sure it was a coincidence but none the less the agent was very helpful in getting my standing order in the delivery queue.

Love that the girl who helped knew the info I asked for. She did not follow us like a puppy!!! Hate that!!! She was awesome!!!

quality furniture ,reasonable prices , quality delivery

Great selection! Picked what we wanted and got paperwork all Done up!

Had a great experience with Sarah L. She was the best. Made the whole shopping easy from helping us pick out a living room set and bedroom set. I would highly recommend this location and the sales staff.

It's the most hotty place in the world Elliot the store manager is gross, rude and a horrible person. The store is dirty do not ever shop here it's horrible

We have bought both large couches and bedroom sets previously and today needed a new set for our son’s “big boy room.” Customer service is always wonderful and answers all the important questions honestly. We’ll definitely be back. Thanks Isaiah!

Very deceptive. Was told delivery June 4 so I bought. Once I followed up the next couple days I am being told electronically 4-6 weeks and what’s worse is the salesperson will not return my call, heck they won’t even answer the phone.

This will be our 2nd living room set we’ve purchased from Ashley’s. Our 1st set was purchased 6 years ago and still looks great. Customer service has been very good this time. Helpful, courteous and even saved us a bit more money. Love Ashley’s.

Helpful and willing to work with us in regards to pricing and delivery

Fast and friendly service highly recommend. High quality furniture at a great price.

5/16/21 purchase day. The shopping experience was great, that’s why I gave it a 5 star review. My sales person, Sijj was very nice, courteous and very patient. It took me forever to decide what I wanted, and he didn’t rush me at all. I just hope that my furniture is delivered within the 2 weeks time frame I was given. I also hope that the furniture is of good quality. Can’t wait to get them! 8/7/21 update. I purchased the furniture in mid May, and was told that it was going to be delivered in 2 weeks. By the end of July I received 3 pieces of the sectional I had purchased. They had contacted me prior to the delivery asking if they could deliver a partial, to which I said no. I wanted the sectional to be delivered complete, but they delivered the 3 pieces anyways. The day they delivered the partial I called them, and the lady on the phone told me that the rest would be delivered by the 6th of August. Today is August 7th so I called them. The new delivery day is now August 31st. More than 3 months from the purchase day. I got very upset and went to the store to see if they could speed up the delivery. To my surprise they tell me that the delivery they are showing is September 3rd. Talking to these people is very frustrating. Their policy is, no refunds no returns so you’re stuck dealing with them. Furthermore, their furniture is not of good quality and is very over priced. I just wish I had never entered their store. I would never ever recommend Ashley furniture to anyone. I don’t even know how they stay in business. They can’t keep up with the demand. They don’t even have a warehouse to store their furniture, that’s why they keep moving their delivery dates. If you do not accept a partial delivery, then they fill other orders and they keep pushing your delivery dates. If you need the furniture right away, go purchase them somewhere else, or you will be very disappointed. I took the 5 star review I had given them to a one star review, and that’s only because you can’t give them anything less. but in reality, they are a minus 5 star store.

Found a table and 6 chairs that I loved. Unfortunately for me they will not deliver because it was on clearance. So disappointed..

they were very nice individuals I made a purchase on a bedroom set got finance withen minutes

I didn't go to this particular store but I did go to the one in San Antonio and I can tell you their showcase is fantastic and up to date. Their prices are somewhat steep however you are getting quality furniture that is not only functional and handsome but it will last a lifetime.

Had a wonderful experience.

Got our couch two weeks late and customer service was not helpful or remorseful about it but aside from that the couch was nice and the delivery was professional

(Translated by Google) I've been waiting for my room for 2 months and they won't give it to me, but they did charge and I wanted to exhaust my order and they told me yes, but that they will not return my money to me, charging them and I don't even have furniture ..... (Original) Yevo 2 meses esperando mi recamara y no me la entregan pero ellos si cobrandose y la quise canser mi orden y me dijeron que si pero que no me ivan a regresar mi dinero ellos cobrandose y no tengo ni muebles .....

I want to start out by saying that I love the quality of Ashley furniture which is why I chose to furnish my home with the Conroe location. However, everything after the purchase has been a downhill spiral, primarily concerning my children’s bunk bed. I ordered my furniture over 3 months ago. I got the first few pieces in February. My night stand arrived with the side of it cracked in two places, possibly smashed. Definitely damaged. And as for the bunk bed, I’ve been given 6-7 different dates now as to when it will be delivered. I’ve spoken with 2 different managers at this location. Corporate and the home store are not on the same page. I keep getting different information. My bunk bed was supposed to arrive on Friday May 7 between 3-6pm but never showed. I have text message confirmation showing that I confirmed, but I was told they didn’t have confirmation. So I set up a new date for delivery with the manager for May 13. I called yesterday to inquire because no one contacted me for a time frame as to when they’d be coming by to deliver it. Now I’m being told it won’t be ready until June 24 which means that will be almost 5 months waiting for this bed. I was told by the manager on Friday that my bed, specifically for my order is in the warehouse, just waiting to be delivered. I just want to cancel at this point. I’m being given the run around, too many inaccuracies, I’m stressing out about my children not having their bunk bed. If someone could please reach out to me about this that can actually help and be consistent , I would appreciate it. 10/10 do not recommend.

Mohammed was very helpful and pleasant. Was able to help us find just what we were looking for.

Kamran M. provided great customer service when I visited the Conore location. He was patient while I went though and looked at the same few pieces I like over and over again until I made a decision to purchase. No pressure! The next day I texted him because I something else that I liked online. He was willing to assist me again to make sure my purchase suited my needs. I will ask for Kamran again and again as my salesman.

Wonderful shopping experience today at the Conroe store

We worked with Karina. She was very sweet and patient with us.

My team was very efficient and helpful in giving me options as I picked out new furnishings for my new home. The team was very accommodating with my demanding delivery schedule. Thanks to the whole Ashley team in Conroe Texas!

Excellent services . Had a great experience.

THIS PLACE SUCKS! Worst customer service ever! Are they even in the business of selling furniture?? I ordered a table in February, was told by the salesperson (Jonathan) that it would be there in the middle of March. Called in the middle March, the table order was pushed to April 28th. Called today hoping to get my table after 2 months of waiting to find out they canceled the order. No call, no nothing. So now I’ve waited 2 months on a table I ordered to find out the order has been canceled by Ashley Furniture and the only reason I know is because I called. I will never buy anything from them again (which I just bought 3 couches from them in February too). Lost my business.

Carina helped us find a couch that would fit our whole family. We have had negative experiences at Ashley furniture before and she really turned it around for us.

Ashley is top notch the young salesman was very helpful and knowledgeable and we bought a bed at a managers discount in 30 min wow and were out of there!

I came in looking for a specific accent chair but after sitting a few minutes I realized it was not what I needed. Isaiah asked a few questions then led me over to the perfect chair for me. He knows his products well. Thank you Ashley home store for training your help so well.

I’ve went to a few furniture stores and looked online and didn’t find much I liked. As soon as I walked into Ashley Furniture, Sara was there to help! I’ve had such a great experience and I can’t thank Sara enough for the helping hand along the way.

Stylish furniture at affordable prices!

I do not recommend anyone doing business with Ashley HomeStore. They do not stand behind their products and lack of quality products. Bought a recliner within the first 3 months mechanism started to stick and not work. They “fixed” it. Then “fixed” it, then “fixed” again to where they pushed it out of warranty and we are told they won’t take care of it. COMPLETE RIP OFF.

Sara was truly awesome! She was very knowledgeable about everything I asked, and was very very helpful. From the living room set, to the bedroom set I got.

HORRIBLE!! Was supposed to get my stuff on April and turns out that I wasn’t getting it delivered till July do not recommend it I will never go back to that place

I love their furniture and I want my coupon.

Takes way too long to actually receive what you pay for.

Had a great experience and Mr. Norman was awesome!

I love this store. Wonderful customer service and great prices. I love the variety of furniture that they have too! They will even assemble your furniture. I just furnished my new house with their furniture.

We were looking for living room furniture. Great variety on display, the store manager is very nice and respectful. The sales person was very knowledgeable and helped us with our selection.

I find it very ironic that I paid almost $5000 for a bedroom set and mattress from Ashley that I waited 4 months for and it never arrived. But then I turn around and spend $2000 at Amazon/Allswell for a full bedroom set and mattress and I got it all under a week. Get it together Ashley. Your furniture is not 6 months wait and double the cost impressive.

Martin was a great salesman really Knowledgeable about furniture.

Twice I have been cheated and given wrong furniture, prices jacked up last minute after we had agreed on specific terms and prices, refusing to come get furniture they delivered wrong. Manager purposely ordered the wrong items. I was specific and precise with my verbal order there in store yet after going back the next day and adding more to the order the manager placed order wrong and never gave me the promised discounts. Now I am stuck with 6k worth of the wrong fur and Noone will do anything to fix it.

My sister and I shopped today for a recliner at the Conroe location. We were shopping for our Mom. Our sales guy, Elliot, helped us and we were able to get the chair in a different color that was already in stock. Very positive experience and they are scheduled to deliver this Friday!

Sara was absolutely awesome, she worked really hard to get us the best deal for our entire home, when we were previously denied for what we needed. The furniture is of good quality. The already great prices were discounted to meet our budget! We highly recommend Ashley Home Store...ask for Sara!!❤

Mr.Kevin was extremely helpful and patient as I choose living room and dining room furniture. This is will be the 3rd and 4th purchase I have made with Ashley. The store room is always clean and the staff always friendly.

Great store. Tim the salesman was great. Why the 2 stars? No items I picked out would be delivered in less than six weeks. I really wanted some of the pieces, but after hearing that and seeing other customer's reviews about items not showing up I got worried and eventually went somewhere else.

Great customer service when I walked into conroe store. I immediately was helped as we walked through the store. Great atmosphere! My son picked out the bed he wanted & salesman was calculating the numbers. Salesman was very patient waiting because my son changed his mind. My son found the perfect bed just what he was looking for in Ashleys. Then when we received the bed the delivery was quick & after the delivery men put his bed together my son was so happy with his new bed from Ashley's. We love Ashley 's Furniture ❤. We will definitely look there first when we buy more furniture! 😀

One of the sale person was not very professional. She kept asking me "why". Why don't you want this or Why don't you want that. For example, when I told her I don't want the $5000 mattress they have there, she asked me despite me already told her I have a budget "Why don't you want it, you spend all your money on the furniture. A good mattress can help you live longer". She did not explain how it can help me live longer. Then when we went to pay for the product, she asked if we want to do financing. My husband said, "No, we don't need it". She continue to try to persuade us to do financing despite us kept denying it. I think instead of me having to answer her "why". She could have try to persuade me by saying "let me tell you why you need this product or let me give you some more information about this product"

Great customer service, not pushy, and speedy checkout. They are backed up on shipping as is everyone else in the area, but the furniture selection is way better here than a few other places we went to. Saj (I can’t remember how to spell his name but it’s pronounced sage) was very helpful.

Delivery is not hassle free as they claim it to be! I purchased $4500 dollars worth of living room furniture on 3/21 and was told everything in stock and would be delivered in the next week. Received a phone call a week later to set up delivery. Delivery was a no show even after calling and giving directions and pin point to my location ( new home construction not on Google maps yet). They drove to Baytown twice even though address clearly says Conroe. How do you mess that up, right? After many phone calls and hours spent on phone with them, they claimed everything was taken care of and everything would be delivered the following Wednesday. I got the couch, but none of the other pieces. I called them once again and was told love seat and end table would be delivered the next Tuesday but coffee table not until June!!!! If it wasn’t in stock, the sales person should have told me that! I wouldn’t have bought it. But they assured me everything was in stock. Now I’m screwed and have no choice but to wait. Otherwise they want to charge you 10% to cancel or come in and pick out something else out. Who wants a mismatched set. I was a first time ashley customer and after this horrible experience I will be the last. I just want everyone to beware that it probably will take you months to get your furniture so if you want it sooner than later, go somewhere else. I wish I had read all the reviews on here, Better Business Bureau and Google before going. I would have passed on the whole thing. There are many reviews with these same complaints! Ashley needs to do something to fix these issues!!!