Ashley Store El Paso, TX

Great salesman and personality and understanding

This furniture store pulled my credit report without my authorization. Salesman offered to obtain "credit score" for better pricing and clearly stated "without credit report". After I had left the store I found out he actually did pull my credit report without my knowledge or authorization nor my ID. Blatantly illegal. I will followup accordingly.

That was the worst customer experience ever. They canceled my order without telling me, even though I'd already paid for it.

The furniture is good. Just be prepared to spend a ridiculous amount of time in the store talking prices. It's allot like a used car lot if you leave your number and the item you like they will call back with the honest price.

Thank you Mr Art Cardona ! A true professional. Took his time to explain the whole process to us from purchase to delivery. Make sure you ask for him

I purchased a couch in September and didnt receive it until December, this is the only reason I received complimentary delivery and installation. Its a sofa sleeper so I had to make other arragements for family in town. The delivery crew communicated well, arrived on time, and was very professional and friendly.

It was a good experience, when it came to the knowledge and understanding of our needs the salesperson(Nick) made sure we were pleased with our purchase ..

Great customer service . Santos, on Airways , was Attentive to our needs. Thanks.

Well!! We went to the store to kill time,had my car across the street for service, and we got out of Ashley with a mattress 😭. Well we do need it ☺️. Love your payment plan,so! Why not. Thankful for that and your sales person.

The service was excellent once I called the local store but trying to place the order on the app and the website was very complicated and confusing.

Customer service was amazing. The manager made us feel at ease explaining all the pieces we were getting and explaining the benefits with the warranty.

Lazaro is great for customer service and he always gets us an amazing price! We highly recommend him!

Good quality of furniture for a good price, very flexible and works with you. Unfortunately I missed my delivery due to closing issues, but I was able to reschedule fairly easily.

What a great experience. Normally when one arrives at most furniture stores, it is like a group of hawks waiting to attack. A sales person swoops in and then follows you around, constantly “checking on you”, leaving little room to look, think, plan and reflect. The process, for me, is painful and annoying at best. In going to Ashley, the same initial concerns greeted me at the the door, until Chuy Piedra made contact. Chuy immediately “read the room” recognizing my desire to look, take time without interference, yet being available for questions, all without any pressure to sell. He also recognized my “old school” ways, tayloring his interactions to my needs and wants. My wife and I did not purchase anything that first visit, but were so pleased we returned to look again. Chuy, once again, was right there, but gave us the space, time and respect we needed. We found a good candidate sectional but once again, did not buy, but took measurements and left to contemplate its appropriateness for our home. We returned the next day, still as impressed with Chuy and his super customer service, which continued right up to our decision to purchase. Chuy was the primary reason we chose to buy from Ashley. Of course, the furniture is beautiful and great quality. Good products with superior, customer oriented service, is the key. Thank you Chuy for being so considerate, thoughtful and kind. I hope Ashley recognizes the value they have in a sales representative like Chuy. We will return again soon as a result.

Salesman did a great job and was very knowledgeable about the product. Made feel comfortable. I’m sure I’ll be back for more furniture.

Salesman gave as a discount,.No pressure sales tactics.

Quick service.

Mikah was a great help! I was split between 3 different dining sets and he was so patient with me, and assisted in choosing what was best for my household. Wonderful customer service and the Pricing was great!

Thanks to Santos Rangel I found just what I was looking for! He was very patient with me while I made my selection. He was very informative not pushy what so ever. As a woman shopping on her own I felt seen as well as heard. Most importantly very pleased with my purchase!

Miguel Herrera was outstanding! He knew all the answers to our questions & knows his products! Very friendly & respectful. We liked our Ashley experience because of Miguel. Thank you

Melchor was extremely helpful. He answered all of my questions and wasn't pushy at all. Great experience. My new couch will be delivered in a few days.

Salesman was very helpful and the Black Friday prices were great.

My recent experience at Ashley Store was extremely disappointing. The sales associate was noticeably rude throughout our interaction. When we asked about price matching, he didn’t even attempt to help. Instead, he told us we were “more than welcome to buy at the other place.” Considering the exact same couch ( mod max 2 5-pieces) was $1,200 less at the other store, his response was unprofessional and dismissive. We came in ready to purchase, but the lack of customer service made that impossible. Definitely not the experience you expect when you’re making a major furniture purchase. We ended up buying the Mod Max 2 five-piece sectional from Furniture Max for $3,100 including delivery. Same exact couch, same financing terms—just $1k less than Ashley’s. On top of that, the sales associate made it seem like he was only checking to see if I prequalified for credit, but he actually went ahead and applied for a credit card without clearly telling me.

Gabe was super nice and patient with the decision I had to make on furniture. Was very nice and not pushy on what to decide on. Will come back!

Great Customer Service and I really appreciate it thank you

We enjoyed the service we received Arturo. He was on it all the way.

Was able to resolve and issue. Jesus Piedra displayed great knowledge and excellent customer service …

I’m very pleased with Ashley’s products and services. My dining table was damaged, and the entire process was incredibly smooth. Setting up the virtual inspection was quick and easy, and I received credit for a replacement the very next day. At the Ashley store, Jose Ruiz assisted us with the in-person portion of the process. He was professional, knowledgeable, and made the experience pleasant and completely stress-free. Highly recommend!

Funny guys and very professional

Nick was so helpful and made my shopping experience so easy!

Terrible experience with Ashley furniture , I purchased a sectional on Aug 30,2025. A sectional that costed me including the warranty almost 6500$. During my visit and when I completed the purchase I was never told that it will take over 2 months to deliver. The first half of the couch was delivered on 10/11/2025 to be told the other recliner and other piece of furniture are not available. Now, in a month or so, one of the recliners stopped working. I did my due diligence; plugged and unplugged the adapter ,still no result. I emailed customer care so they can tell me (plug and unplug the adapter) via back and forth emails over a period of a couple of days.This was a waste of time. Then they emailed me stating they shipped that part ,which was delivered today 11/20/2025. And the technician will be here on 12/10/1025. This is absurd to happen during the holidays. Mind you, I’m expecting guests during Thanksgiving. I called and emailed customer care two days ago after I made a stop at the Ashley store and they said they can’t help with the compliant and gave me a phone # . They did offer me to deliver the two missing pieces on Nov 21 instead of Nov 25. I contacted customer care and requested for the recliner with the problem to be replaced and I have yet to get a response. This is a nightmare and not acceptable given the amount of money that this furniture cost. I need my furniture before Thanksgiving and this is the least they can do before I file a compliant through BBB. I ordered on 8/30/2025 and you are telling me I will have my whole sectional functioning in 12/10. This is not acceptable . *******New update 11/20/2025 , I called the number that the person who replied to my review provided, which is the same number I called earlier this week and asked for a replacement for the defaulted recliner, they said they will get back to me in 72 hours, I have yet to get a response. I called that number again and I asked to speak to a manager and they said “NO” . They will submit my request on Tuesday because they can’t replace the recliner without a technician ‘s input. If you knew that from the beginning , why the back and forth emails , why you didn’t send a technician. Are you expecting the customer to figure this out??? Again , technician won’t be out till 12/10. How my guests are supposed to sit on the coach as pictured. At this point , you guys can have the coach back and give me back my money if this is not resolved before Thanksgiving. I already filled a compliant with BBB today. Dalia Poole ***************** Ashley delivered the last two pieces on Nov 21/2025 of my sectional shown in the picture. Today is Nov 24/2025 The buttons on the side are only moving the foot part. The other two buttons that control the back ARE NOT WORKING. I don’t understand the sorry job and the disservice you guys have provided so far. I need this fixed or replaced. Video below.

Great selection of furniture, Gabe, our salesperson was excellent. I recommend Ashley furniture

Just bought a new bed set and I’m seriously impressed. The salesperson, Mikah, showed me one that had great quality and it looks amazing in my room. The whole process was smooth from start to finish. I’m grateful for the experience!! Will come back in the future for more.

Shady advertisement. Will never buy from this place again. Bought a table and four chairs for advertised amount of 599. When I picked up my table and chairs the invoice I received from the warehouse showed the price of the set was really 479. So I go inside the store and ask about the discrepancy between the 599 on my invoice and the warehouse invoice of 479. The sales guy tells me that he was just about to call me to tell me I got a “free” protection plan. So apparently the free protection plan is baked into the price of the table and chairs. So if you’re paying for it unknowingly is it really free? When I was buying the furniture I declined all protection plans. The numbers don’t match and I’m not happy. In the end I ended up paying for a protection plan which I didn’t want. So they inflate the price of the table and chairs with the price of the “free” protection plan. The invoice I was given didn’t even have the protection plan listed. The one they gave me after I complained now had the “free” protection plan but it cost 119. This makes absolutely no sense. The manager offered to removed the protection plan but I would still end up paying the 649…lol what

Awesome service as always got me the best deal on the new couches we needed so happy.

Ashley. Recliner love seat is better than I expected, and the guys that delivered it got here an hour and a 1/2 early and a very respectful and very professional. I enjoyed the experience.

Salesman helpful. Showed me different options. Understood what I was looking for and my price point

I stopped at this place back on 6/30/25 and purchased 13k in furniture needed. Among my things, I got 2 pillows (STORM 1.0 and 2.0). I used the 1.0 and it was hard and uncomfortable. I went back and took the 2.0 brand new and in the box to see if I could return it. It was within the 90 days which I thought was the return time. The so called manager said no, that I couldn't return it. So then I asked, if I could least exchange it for the lower pillow. He said no again. A pillow that cost me 199.99 dollars and will not be able to use because it is very uncomfortable. It is just ridiculous!!! I called Ashley's and they said they couldn't do anything because the store did not leave a note on the account. Worthless company like all its employees... that when they are trying to sell, they will say everything that you want to hear but when the consumer needs something, no one is there to help. They hire incompetent people that are so called managers to run stores for business like this one.

The one thing I like about this store was I made my own decision, wasn't pressured to buy.

Terrible customer service. products are poor quality. With the no return policy you are stuck with whatever you buy. Limited stock on-site so had to order and the lamp delivered was damaged however discovered it had already been partially put together and returned. so instead of Ashley's sending a new lamp, they sent an already damaged and returned lamp. Buyer beware and steer clear of Ashley's.

Excellent quality products. This store distributes furniture to the other others so most furniture stores carry the same products. Is what they told me. The sales person was willing to beat any online price. The store is clean and employees were very helpful.

Very good and efficient delivery and setup

Great service and answered all questions. Customer for life.

Lui was awesome! He got us a great deal and made the whole process quick and easy, in and out with no hassle. Super helpful and professional the whole time. Highly recommend

Salesman was knowledgeable and professional.

Luis Arreola is top quality. Very helpful, and very good with his service!

Guillermo help me get what I need it and a great price ! Thank you!! Please ask for him

Salesperson was very knowledgeable about the piece of furniture I needed and found it. Thanks

We waited six months for our headboard, footboard and side rails to arrive that was after all the other furniture was received. The staff at our local store to include the sales manager was very unprofessional and never called to keep me informed. It’s sad that once the commission has been paid the customer service disappears. I would NOT recommend Ashley to anyone.

Never felt like I was being hounded. Salesman Joe was extremely helpful and pleasant. Thank you so much.

Joe was very helpful throughout the purchase process. Very knowledgeable and patient but overall very respectful with our time and decision. Will definitely go back with him.

The sales person was extremely helpful and professional.

Awesome salesman Mr. Santos!

Ashley’s is always a pleasant place to buy furniture. This is the third time doing business with Ashley’s and they never disappoint. From the time you walk in to the time you leave, the experience is smooth. Byron is a wonderful sales associate. He made the process extremely easy. He explained everything in detail and took the time to make sure we understood the pricing. Thank you Ashley’s and thank you Byron.

(Translated by Google) Excellent customer service by Gabriel Flore and Nicoles (Original) Excelente servicio al cliente por Gabriel Flore y Nicoles

Lousy communications, delivery of dinning set was incomplete , dinning table was missing , all six chairs that were delivered were defective and wobbled side to side with no way for adjustment, Spoke with Mr . Santos Rangel the salesman about canceling the sale of the dinning set, Mr. Rangel said he couldn't do the cancellation in store, contrary to what was said at the time of the sale ( If you have any kind of issues call me I will take care of them) now! Mr. Rangel referred me to another department to process the cancellation through an email or a call... Still waiting?

Great service and very helpful. They answered all of my questions and doubts.

Chris is great.Courteous and professional. We always get the best service and quality

Willie was the Best salesman have come close to ; meaning what he said and delivered on spot ‼️I didn’t mind making a sale because he gave me just what I needed‼️🙏🏾❤️ He really made my day plus some‼️

Mr. Chuy was amazing, definitely will be coming back with him and purchasing more. Happy Birthday Mr. Chuy!!!!

Favio was great helping us the entire process

GREAT SERVICE!!!!!

I bought a Tempurpedic Mattress and the base as my husband had surgery on his back. They promised to deliver on four days. It didn’t happen. I called the store and they said they can deliver the mattress but the base will be delivered 10 days later. What? To sleep on a Tempurpedic mattress on the floor for 10 days and knowing my husband had surgery on his back? Ashley managers should instruct their employees to check the product availability before promising the customers just because they want to sell!

Great service, Joe was awesome. And attentive

Very friendly associates listen,let us look around when we found what we needed he came over and we finished up

Bought some very nice furniture for a nice price. Favio was very helpful and courteous.

Patricia was excellent. We appreciated her presentation and patience with all of our questions.

Was promptly greeted and William was super helpful in helping us find what we where looking for in a sofa and bed.

The extended warranty, will not except my claim. Bought approximately 10,000.00 of sofas and bedroom set. But sofas didn't even last a year, by the time the needed extra padding underneath cushions. They refused to even look at my claim. My extra firm mattress "almost 3,000.00" has a sink hole in the middle of mattress. They said text the number and say hello. They will respond and take the claim. They never responded. I sent an email and when they responded, they said I was emailing a branch in a different Country. 🤦🏻. After that experience, I wouldn't recommend anybody buy there. 😢 You can see the extra cushion under the main cushion on the sofa.

My wife and I had the most amazing experience. The entire team was great, but the manager Nick and sales person Chris were awesome. The knowledge of every detail, the customer service and education was just above and beyond what we have ever received. We had stopped by the store to look and walked out with many great deals and the best experience we could have asked for. We will definitely return for future purchases. Thank you, Nick , for the exemplary attention. Sincerely, Erick and Patricia

Great salesman. Excellent transaction.

Great Customer Service! Gabe Flores (Sales Rep.) did an awesome job and went above and beyond during my visit...

Had an awesome experience. Miguel H was awesome. He is really knowledgeable. We felt Very comfortable and did not feel we were being pressured into anything’. We will be going back to purchase again

Customer service with Willie was great! Exceptional deals!

Sales person was greatly appreciated, but things got mixed up on base, and not willing to pay more for something I was supposed to receive. Then I have 30 days before you can return the mattress if it's not the right one for you. I needed a softer mattress and called to exchange for another different one. I was approved to get another different one, and had 14 days to go and pick one out. Then 2 days later, I was getting ready to go. Then another texts and phone calls telling me what day I wanted delivery for the same mattress I already have. Why in the heck would I want the same one. This is s bunch of crap. I'm never returning to ashley furniture store again and this one is located on airway 👎👎👎👎 No point in calling again as they don't seem to communicate, and the customer is left in the cold

Your salesman was very nice person ,he explains all the questions we had. He was very professional. So thank you arturo.for your help 🙏

Barrion was most courteous and very helpful

My Sales Agent at Ashley was awesome and very helpful.

After perusing a variety of online stores for the best price on an Ashley sleeper sofa, I called my local Ashley store in El Paso. The very knowledgeable and courteous salesman was able to offer me an additional $100 off the current online sales price (which covered "white glove" delivery and set up to my home). He explained every step of the purchase, and answered all of my questions regarding warranties and additional coverages. I was only sorry we didn't meet in person. Everyone is aware of the quality of Ashley furniture, and this store is staffed by a very high quality crew as well -- plus l saved a total of $140 from the lowest price + shipping offered by 5 competing online stores l had researched!

Joe is an awesome salesman and person. Very helpful and trustworthy.

I want to thank Nick for helping me he went over and beyond. He really made me feel welcomed and answered all my questions I had. Also Chuy the manager was very helpful and explained everything to me. Thank you guys for everything.

Awesome experience I was going to shop around they have so many options to meet my needs in prices! I got the sofa and chair I wanted at a great price! Thank you Esteban and MJ

Our sales person Jose Ruíz was outstanding.

Our salesman, Enrique De La Cruz, was exceptionally polite and professional.

Very satisfied, we found what we wanted and the service was excellent

I took advantage of the Memorial Day sale weekend and it was great. Great quality at a very affordable price.

After the reply from the store i will still stand on my review DO NOT BUY A EXTENDED WARRANTY FROM ASHLEY STORES. Thanks to management for replying as a minimum. DO NOT BUY A EXTENDED WARRANTY FROM THIS STORE. Why: I paid for an extended warranty of over $200.00 on a kitchen hutch tyoe table. I went to use the warranty for the door hinges and they the warranty company noted: The warranty does not cover these as they are wear and tear items. Then we told them then sell us the hinges. Nope they don't do that. False advertising big time. Again do not waste your money on a useless warranty. Now the store was willing to let us use the cost of the warranty before the warranty expires on something in the store. Rather of gotten my warranty then spend $800 or more on another item.

Bairon was extremely helpful!

Excellent customer service. Very happy with the help and courtesy.

Great service

Great customer service and our sales associate Joe was very patient with us choosing the perfect bed frame.

(Translated by Google) Excellent service, they delivered on time and in the right way, the young man at the warehouse was very kind, the salesman too, and the product is not to be mentioned, I recommend it 100%. (Original) Excelente servicio, entregaron en tiempo y forma, el joven de bodega amabilisimo, el vendedor también, y el producto ni se diga, lo recomiendo al 100%

Excellent salesman Miguel Herrera very knowledgeable of the items that we were interested on buying. Gave us time and space to consider our options ! Very good experience . Ended up buying everything we wanted plus more then what we were looking for. Thanks !!

Excellent Customer service. High quality furniture I totally recommend. Favio Ramirez did great !!’

Friendly and good service an was quick to my service

Omar has great customer service and was very knowledgeable and answered all of my questions. Thank you Omar.

Delivery was good. The guys were quick and efficient. I'll be going to Ashley again in a couple of years. Thanks Ashley!

Esteban Barron was an excellent sales representative at Ashely Furniture on Airway Blvd, El Paso, Tx. Friendly, courteous... thank you so much for meeting our needs. Your time & attention were highly appreciated!!

Great experience love the customer service Nick gave me

Arturo helped us so much, we will definitely be back thanks to Arturo’s amazing customer service. I can honestly say I haven’t had such a great experience with customer care in a long time!

Miguel Herrera was so helpful assisting me with my furniture purchase. Explained all the benefits of each piece and explained the protection plans for the items I purchased. Excellent service.

The salesman was very helpful and polite thank you

Gentleman who helped was very professional and not pushy. We knew what we wanted and he helped us find the item.

I’d like to thank Mikah for being so patient and informative throughout my purchase. I took my time deciding between a few sets, and he never rushed or pressured me. His guidance helped me make the right choice, and his professionalism made the whole process easy and stress free. I’ll definitely recommend him to anyone I know looking to furnish their home!

Friendly, and very helpful customer service

I have a problem with bed drawer it's fell down now the warranty that I purchase that I bought for my night stand dresser and bed does not cover it I have gotten the run around front the store and the warranty wearhouse don't buy warranty there they just give you the run around. bad customer service

Overall great experience. Our salesperson, Mikah, was attentive and helpful. The furniture in the store is of higher quality and they offer flexible financing with no interest, which was nice since it made the purchase more affordable.

I need to add the after sale experience. Please be patient, their customer service after the sale is not very good. I still stand by what I said during the sale but they do not call back, we have left several massages and no call backs at the local level. We are now dealing with a horrible text message system they use and it’s not very efficient. They keep pushing the delivery date back and all the folks we have talked to at their call centers keep blaming each other. Now I understand you had a huge sale but I would think you would build up inventory to meet the needs of your customers. We are done calling cause its border line comical now. I want to personally thank Miguel Herrera for making our shopping experience enjoyable and painless. He greeted us at the door and walked along side and answered all our questions and recommended just what we needed!! I will shop at Ashley’s again and will look out for Miguel!! Thank you.

When you walk into the store please be make sure to not have Mikha as your sales person. No only will he not honor his word but will ignore people when trying to coming up with a solution.

Quick and easy. Saw what I wanted, got my discount, and done.

(Translated by Google) Excellent service! Ashley Furniture is the best place to buy furniture in El Paso, TX. Esteban helped us make the best purchase. (Original) Excelente atención ! Ashley Furniture es el mejor lugar para adquirir tus muebles en El Paso Tx. Esteban nos ayudó para hacer la mejor compra.

Salesman was very helpful

Enrique DeLaCruz was very helpful and patient while we decided what we wanted.

Great experience. Kris did a good job.

Great service

Quality product and a very quick transaction. Great prices!

Chris and entire staff were great and helpful

Very helpful and understanding!!!

Our sales rep was awesome we went in knowing what we wanted and he helped us right away to place the order.

Mr Helbling worked with my budget. Thank you very much Ashley

I have gone to Ashley for most of my furniture needs. The Labor Day Sale was so great I paid a dollar less than the actual price. While this might not be a big deal to you. The cabinet is going to be put together (golden glove delivery) and delivered. The fact that I don’t have to do a thing but just load it when it arrives if great. Mel helped me out. I did go in to Ashley’s knowing what I already wanted. I love their online site so that I can see ahead of time what I want.

Will never be buying anything from Ashley’s ever again, the only half decent experience we have had with them is when we picked our furniture up rather than having it delivered. As for delivery, we’re told different items will arrive different days which is perfectly fine however when it comes close to the day we’re supposed to get our second delivery we’re told it’ll be the day before we were originally told, then it’s the day after, then we wait around for our delivery with no communication whatsoever until we contact Ashley’s and are told that there was a miscommunication with the financing so we won’t be getting our furniture that day. They fix the issue which is great and tell us it’s now going to be delivered in two days and when that day comes we are again waiting around all day just for the delivery time to become more and more delayed and the only communication we are receiving is via their chat bot. All in all, don’t buy from Ashley’s but if you must then find a way to pick up the furniture yourself.

Had a great experience shopping for my furniture. Thank you Louie Arreola for your patience and professionalism!

Loui and Carlos are very kind and helpful!! Highly recommend!

Good service. Delivery was faster than originally planned, everything put in place as requested

Good

I received great customer service and appreciate all you did. Can’t wait to receive my new couch. I’m excited thank you so much.I’m

Melchor Olivares thank you so much for your help today we really appreciate you ☺️

Bought furniture on 28 July. As of today, 22 August, one of the massagers is not working in the seats. Call for repairs and had to go through some kind of a text headache. And without a serial number and without showing them the park it’s broken they can’t do anything for me. Not happy. Still waiting to see if somebody follows up. I recommend not filling out a referral. This review was over 3 months ago! Still no resolved!!!My suggestion shop elsewhere the don’t have humans working the incoming calls. A WASTE OF TIME

We probably will never set foot in Ashley again… We tried Ashley furniture after “boycotting“ that company for about 10 years. We had a very bad experience and stayed away, however, we decided to give them a chance and while the furniture seemed like it was good quality and the environment was very clean and proper, the personnel really left us unimpressed. The biggest “take away” we have learned so far in dealing with Ashley furniture is that the sales people make the sale and then leave you flapping in the wind, the delivery people are Their own separate entity, and apparently no one talks to each other to ensure the client has a good experience from walking into the store to the final delivery at your home.…Apparently, each Ashley store is an independent licensed dealer. In other words, if you come across a problem with one aspect of your experience, that’s your problem. Here at the El Paso, Texas store, our sales person told us that if there was an issue with delivery or a damaged item, then we would have to deal with the warehouse as they are a completely separate and independent entity. And it simply wouldn’t be his problem anymore. I know this will probably be the end of this thread, however, to anybody that’s looking to buy at Ashley, before you drop 10 or 20 grand on some furniture, ask them what the return policy is… Or maybe what the policy is if you receive damaged furniture… I personally asked those questions and the sales person was “passing the buck”, telling me that the warehouse people are their own entity, and that I would have to deal with them. As a business owner, this attitude is really not what you would want to convey to your clients. Take ownership of your product and your services and if you make a mistake, again, take ownership of it and work with the customer.

Very friendly salesman and great selection of stuff

Great service. Very polite, and helpful.

Everyone was so helpful and friendly.

(Translated by Google) The seller Favio is very attentive, the best service with him (Original) El vendedor Favio es muy atento el mejor servicio con el

Willie was extremely friendly and I’m a jokester so the fact he went with it and played along and the fact he had me help a GREAT deal on something I fell in love with is the best part ..will definitely go back to him when I’m ready to get my next piece of furniture

Great service.

Ashley Furniture’s product quality and customer transparency are seriously disappointing. We bought a large reclining sofa and added their “extended protection” plan, only to find out after the fact that it was handled by a third-party company, Ashley's was never upfront about this. The receipt just says “Extend Furniture Protection,” which I reasonably thought meant extra coverage through Ashley, not a separate provider. Our recliner failed in under a year. When we filed a claim, Extend denied it on a technicality, with zero investigation or good-faith effort. No technician, no photos, not even basic follow-up. Bottom line: I wouldn’t trust Ashley’s furniture quality, and I strongly advise against purchasing their extended warranty plan!

Excellent service Sebastian

Willie our sales team member, was the greatest, he worked out to get us the deal in a great bedroom set. Really happy with our purchase.

Great salesman and great service.

Our sales rep, Anna, was helpful, knowledgeable and friendly. We found what we were looking for. Good experience.

Love my new Tv stand, goes great with my decor. The piece is very sturdy and well made.

The furniture seemed good and they have some nice pieces, but our experience was a bit uncomfortable. We originally went in just to look around, but the salesperson who attended to us was extremely pushy. It felt almost impossible to leave the store without buying something, as if we were being pressured into making a purchase. While I appreciate good customer service, it would be nice if they gave customers more space to browse without feeling forced.

Thank you Patty , you always help us with all our questions and needs .

Friendly, courteous and professional service. Thank you.

I recd excellent customer service and assistance from Sebastian. He assisted me right away to where the sale was fast. I am a very satisfied customer, will return soon. Thank you for a great employee.

M husband and I had a wonderful experience with purchasing new furniture for our new home, Miguel Herrera was very knowledgeable, professional and very efficient, made the process very smooth, we definitely recommend him as your next sales person.

Definitely highly recommend shopping at Ashley’s, thanks to Omar we where able to get exactly what we wanted ⭐️⭐️⭐️⭐️⭐️

Very patient and professional help.

Would not recommend buying anything here or online. They adverts that the furniture will be expected within two weeks. I ordered 5 different pieces and they did not have a single one. It has now been one month and I just received a call stating that my furniture will not arrive for another 2 weeks. Believe there is some foul play going on.

Lovely experience! Enrique was amazing and extremely helpful. Will definitely be coming back for more great deals and Ashley exclusives.

Nothing more than awful customer service. I waited almost an hour for self pick up and the answer I got was that the guy who handled it was out to lunch. Well, don't say your open from 10 to 5pm. Especially when I got there at 10:45 and already out for lunch. Of course, no real help until you get loud (after an hour of waiting), then paid workers want to help. How about showing customer service prior to getting loud paid worker. Imagine that concept of customer service. Then, when I get my items home, a key component was missing, so I had to go back to the store because Ashley help line will not allow you to call the store directly, so the help line is helpless. The worst customer service I've received easily in the last five years of any business. So dissapointed in America's number one furniture brand.

Alex was very helpful during our visit and had great customer sevice skills .

Friendly, helpful and found what I wanted

They had what I wanted. Sales person, Kris, was very helpful. The whole transaction was smooth and quick.

Pretty good experience shopping here for a new sofa. I’ll be honest, they’re a bit pricey for my taste but Sebastian was able to give me a military discount which included free 5 year coverage of any accidental tears or stains in the fabric. My fiance and I shopped around for a week trying to find something affordable yet still comfortable and Ashley Furniture had the best fit for us.

Bairon was AMAZING! I can’t say enough about how clear he was about terms but also helped guide us through the stage room floor.

Delivery arrived exactly at the time it was scheduled. Personnel handling the delivery were very professional.

Great salesman! Fast service! Very knowledgeable

Very helpful and informative to me and my family. During our visit to the store one of our family members had a fall and you assisted immediately. Thank you for caring and being so kind.

Esteban is extremely knowledgeable and knows everything in stock. He is very courteous and professional. I will always ask for him.

Very friendly staff. Matched the online price. The store had a lot bigger selection than I was anticipating.

Ashley was able to fulfill my needs with no hastles. I got the Best prices in town. Great deals! Salesperson was great, polite, friendly and made me feel confident that I was getting the best quality merchandise and prices. Thank you Ashley

Great place for all your furniture needs. They were able to match competitor price and give us the a discount on delivery charge. Also, nice and friendly sales representatives. Thanks

Showroom quality furniture at a great price.

I thought your prices were good until another store sold it 400.00 cheaper

We bought a new couch from Ashley. By the second day we noticed a piece of metal sticking out of the side. We contacted the store and they directed us to call their service line. Their service line was automated and we where sent vague emails as to how they where going to fix it and a month later we where sent a piece of fabric with no direction. We then went to the store and spoke to the manager Carlos, who basically told us we were supposed to call the company’s number, and provided no further assistance. The number than directed us that it would be another week before they would be able to send someone. They would not allow us to schedule a day convenient for us, we simply would have to be available all day. We were told if the technician couldn’t fix it that we would have to then call them again to file to get an exchange. We are very disappointed in the customer service that the company has provided, especially for the amount of money we have spent.

Absolute piece of junk! I decided to upgrade my bedroom and spent $6k for a new bedroom set. I purposely chose all wood so it would last. Within one month the entire bed frame broke apart. The engineering and design of this is not stable enough for my bed and 2 average size adults. Literally just played down to rest and the entire left side of the framing fell apart. The screws holding it together broke. They are thin and were only drilled in maybe half an inch into the frame but were broken. Am trying to exchange or return and the warrant process is a nightmare. My be gram before was cheap from Walmart and lasted more than 2 years, and this piece of junk can withstand a month. Absolutely ridiculous. Never buying from them again.

Friendly & helpful staff, from sales to warehouse, all went smooth.

Arturo C. Service is outstanding, he is a great professional and a trust worthy individual.

It's a furniture store. They have furniture and they sell it. The white glove delivery is obviously not the vip treatment it sounds like. It should be called we bring it in and put it down for a hundo.

Go see Enrique De La Cruz, at Ashley Homestore located at 1411 Airway Blvd in El Paso, Tx. Enrique was so knowledgeable and kind. He really went above and beyond focusing on our family’s needs. We will definitely return to do business with him again. Thank you Enrique!

Great experience. Chris Sierra was very professional not pushy, gave us our space n time to decide. Also made sure we received great prices.

Very friendly and professional, A+ customer services….we were approached by Leo and told him we’re just looking, he kindly accepted. As we approached the bed and started looking around we were approached by Nick and he throughly explained the importance of the right bed, and the need for the right base. Also performed a demonstration of the different adjustments and how it affects the body….. I didn’t feel pressured, We laughed and joked…. And in the end I purchased a mattress and a base….. can’t wait for a good nights sleep…… A+. For everyone at the Airway El Paso Ashley’s store

Chuy was very courteous and helpful. Very good Customer service!! Great experience.

Avoid this store. Horrible customer service. I spent over 14,000 on a new furniture set and they sold me a bed set with the flexible electric bed base that isn’t compatible. Ashely’s won’t honor returning a product that was sold with the promise that it would work and in bad faith will not accept a return on it even after they admit fault.

Excellent Customer! Ask For Favio!!

Favio and manager worked with me on pricing was pleased with the final sale price

Very good customer service and good sofa quality.

Staff was very friendly and helpful, constantly checking on how we were doing. Esteban was helping at first, gave us details on the promotion. When he had to leave he had Favio continue helping us. He was the representative that helped us closed the deal.

Great service provided by Victor!

Victor H was very helpful with helping find the right furniture for our new home! No pressure and very informative.

Thank You Miguel for the great experience my wife and I you are professional and good seller with awesome prices thank you

Great store and great experience! Micah is a heck of a salesman! Very professional!

We came in looking for a mattress and bedroom set. Menchor helped us out. He was friendly and patient with us. We ended up also buying a sofa, rug and bed spread. Look for Menchor if you need anything from Ashley’s.

Fabulous service!!!

It was a great experience shopping at Ashley Homestore !! People who who work as vendors was so kind and patient, they help me and solve all my doubts, 😃… So happy to make a business at Ashley 💯

Exceptional service, amazing patient sales person

We knew going into the store that it was going to be a treat only because we have always been treated with great respect and dignity . We were looking for living room pieces and ended up getting a dining set and some tables for the living room. Always a great Buy !

Good staff knows how to handle customers and explain everything in detail before you make any purchase doesn’t take time once you are approved. Keep that way

(Translated by Google) Beautiful furniture, pleasant atmosphere, very good selection, and Victor served me. He answered all my questions, very kind. (Original) Bonitos muebles, ambiente agradable, muy buena selección, me atendió Victor. Me contestó todas mis preguntas, muy amable.

This place was neat and clean. The salesman Arturo was very professional and knew his stuff. Almost got me to buy a ridiculously expensive mattress when I was only browsing.

When order was taken wrong numeral address was written down wrong 😑

The experience was great and got what we came for. Also, Arturo was very helpful and make the experience that much better.

It was a fast and accurate visit. After visiting a couple of furniture places I decided Ashley was my last stop. The prices are pretty much similar to what is in the market. What made the difference is that Chris made a deal with the pieces I was looking for and could not resist the offer he made. It took me for surprise what I received for what I paid. I’m extremely satisfied with my investment. Thank you Chris! You made my day. (No photos yet)

Good Customer Service, more understanding when explaining and the smiling always take it away. 100% More importantly is the support for our military members ( huge discount). Again, thank you for your support and good customer service.

Nice store and variety availability. Really great customer service by Mr. Lorenzo.

Victor was very friendly

Amazing Victor is always helpful and very nice, will definitely keep coming back

Arturo Cardona was very friendly and attentive. Showed my wife exactly what she asked to see.

Great experience! Never did we feel rushed. We had a great salesman, Sebastian Parra. He gave us our space and he showed us what we wanted to look for. Very patient and understanding on what we wanted. I would definitely recommend him to anyone.

Great people Victor was very professional and knowledgeable.

This store is very relaxing! No pressure and easy going. I sure will return back.

Chrisn Sierra helped us out with a brand new sectional and a brand new mattress. We went with the Modmax Sectional in the spice color and even got a recliner to match with a speaker-storage piece. Everything was on 30 June 2025 during a 4th of July sale. Chris was able to get everything within or budget and get it schedule to be delivered the same week.

Fast friendly service!

Sales rep Louie was very knowledge, kind, patient. They made our visit great and satisfactory, will definitely come back again. MJ with Acima was great and very helpful as well thank you guys!!!

Real professionals.

(Translated by Google) Omar was very kind to us, answered our questions, and helped us find the best deal. Thank you so much! We really like the quality of Ashley's Furniture. (Original) Omar nos atendió muy amable, nos respondió nuestras dudas & nos ayudó a buscar la mejor oferta. Muchas gracias! Nos gusta mucho la calidad de Ashley’s Furniture

(Translated by Google) Excellent service (Original) Excelente servicio

Very frustrating had a lot of issues with my order they had wrong information gave me different delivery dates and when I asked for my money back they said it would take 5 to 7 days, it’s been more than that. So stressed!! Definitely not going back.

(Translated by Google) Excellent service, just waiting for my sofa to arrive (Original) Excelente servicio, solo esperar a que llegue mi sofa

Salvador did an excellent job. He support since we arrived till we decided what we wanted.

Very nice!

Gabe was great. He went over all the items we were interested in and we were able to choose something that fit our needs.

Great experience with Sebastian. He was knowledgeable..

Great service all around and amazing prices!!! Ask for Miguel he was great help!!!

Terrible service. They sell the same item to multiple customers and give it to whoever picks it up first — even if someone else purchased it earlier. I bought a sofa that was in stock, but they gave it to someone who arrived just 15 minutes before me. Completely unprofessional and disrespectful. To make it worse, I had already paid for the furniture.

Louie was great. Very inviting, knowledgeable and not pushy at all. I knew what I wanted and although he still tried to show me other mattresses he was not overbearing at all. Perfect service

Great experience!

Salesman was very good, not pushy. Answered all my questions. We was not pushy or demanding

Sebastian was super professional! It was the easiest and fastest furniture purchase I have ever done!

Very fast and efficient service

(Translated by Google) Sebastian was very kind 🙂 (Original) Sebastian fue muy amable 🙂

Was hoping I could changed the pillow for one on the mat hing sofa!

Good salesman!

Selection was good. The sales agent was nice and not pushy at all but the sales manager was a different story; he said “Is there anything I can do so you won’t leave without a purchase” 😂😂

My excellent experience and customer service started with your sales representative Mikah. I found exactly what I wanted and when I needed to make a change he took care of it. It takes a good representative to make a sale and a customer to come back. This young man deserves a raise. Thank you Mikah for everything.

Excellent services, prices and quality. Thank you Nora! 🙏🏼

Willie the sales person was professional. He didn’t hover over us. Let us see the showroom. Checkout was quick n easy!

Salvador Hernández and Carlos Vera provided excellent Customer Service!!

Very helpful, friendly and efficient Thank you Lazaro and Chris for all your help.

Gabriel and MJ were awesome, they provided excellent customer service.

The Salesman was friendly and explained everything in detail. We are happy with our purchase.

Esteban helped us out today for our new couches. Made the whole process so delightful helped us get a great deal on the couches we wanted. Best furniture store experience compared to other stores

Ashley’s is more of a mattress store now but they do have a good variety of couches and beds as well. To me, they seemed a little bit pricey but they did have some things on sale too that were really nice.

FAVIO is super knowledgeable about couches I was interested in. And very personable

Great customer service Luis Method was very helpful and help us out filling out the application I will definitely go back

Waited five months for these sofas. Worth the wait. Absolutely love them

Good service

Fabian was very personable and professional.

Went in to find an item that I saw online. Saw Mikah in store and he was able to get me the item with no problem. Excellent and professional! If you go into the store ask for Mikah.

Great customer service and lots of styles to choose from.

Good products at a good price, helpful staff.

Great service

(Translated by Google) Sebastian, a very attentive and very friendly seller (Original) Sebastián vendedor muy atento y muy amable

$400 for delivery?!!! Shame on you.

I had gone to 3 different stores. Came to Ashley and found what I needed. The sales person was extremely knowledgeable and helpful with the product that I needed. He was able to get it to my house the next day which was really important. I will be going back to Alabama and I have the information for the store, so if I need anything I will be calling this Ashley store in El Paso. I highly recommend this store as a honest and understanding store. Can't go wrong with them. Blessed Be

Ruben was the salesperson and he was very professional, courteous and well-versed in tge item I purchased…outstanding💯💯💯🔥🔥🔥

Arturo amazing and helped me right away I was in and out ! Great experience

Mikah was by far the most helpful salesperson I have encountered. He took the time to let me decide on what was best for me and made sure I was 100% covered and satisfied.

The reclining chair I bought at Ashely’s is GREAT! Exactly what I was looking for. The sales person was very personable, professionally friendly. Only I wasn’t to keen was he & another salesman who appeared to out rank him, pushing us to buy a mattress. I will return to Ashley’s when the need/WANT arises.

Great products

The salesman was polite and thorough with looking for something I could pick up.

Salesman took his time showing me all the different types of sofas and love seats. I was able to sit on them and decide which would fit my needs better! Thank you Micah!

Everyone was super friendly and extra helpful and informative

The sales rep was very nice. I got what I wanted at a good price. And I recommend. Ashley's furniture. A friendly atmosphere

Felt such a nice vibe as soon as we walked in. We were greeted by friendly staff. Victor was super helpful and super attentive. Showed us different options. We made a purchase and it was very easy and simple. Will recommend friends and family to visit your store

Excellent customer service, we were attended by Miguel Herrera, he was very helpful and nice I definitely recommend him we left the store very happy with new furniture.

Nice deals, quick and easy process.

Great Service !!

Chris Sierra did an amazing job and really helped us out with the prices really appreciate the help and attention definitely will be recommending him!

Our sales representative Melchor did an outstanding job. He was cordial and made us feel quite welcomed. His knowledge of the furniture was superior too. We appreciate his hard work and dedication.

Everyone is nice but nobody ever mentions the no return policy. Make sure you know what you’re getting before purchasing. These people are sly. Not happy with customer service.

(Translated by Google) Salesperson Melchor Olivares from the El Paso, TX store provided excellent service. He was very friendly and answered all my questions. Thank you, Melchor. (Original) El vendedor Melchor Olivares de la tienda de El Paso Tx. Me atendió de manera Excelente, su trato fue muy amable y resolvió todas mis dudas. Gracias Melchor

Awesome service, And Victor was very helpful and informative, great job!!

Great customer service! Friendly and very helpful

We went on a Saturday evening. Salvador was very helpful, he triple checked with us for the correct living room configuration and he even called the Ashley credit card rep to help me sort out an address issue to help with the delivery process. Then on Sunday, Chris, a manager I believe, called me to iron out an issue with the credit card rep because the transaction wasn't linking on one end. I'm glad he acted right away so that the delivery date would not be affected. Thank you, guys! I forgot to mention, we declined the warranty to protect the furniture for 3 yrs, but after Salvador adjusted the price on each piece to cover the cost of the warranty, we accepted. Basically, if we don't use the warranty after 3 yrs, we have store credit! We will come back!

Chris was very patient with us and helpful in our selection process.

Amazing service, we walked in and we had help immediately! Also, options on top of options! Walked in looking for a new living room set and was not disappointed!!

Was a really good experience! Unfortunately I can't remember the name of the manager who helped me and the wife out but him and the lady with acima were very helpful and welcoming.

Chuy was so professional and efficient!

Best customer service by Errand .

Found what I was looking for and more, easy credit check and quick.

Rubén was outstanding! Great customer service, will be back for sure

Good service and always god prices to make payments for quality of furniture. Always go there.

Quick and great service

The salesman who helped me was named Victor and he was very helpful and knowledgeable. I appreciated his patience and willingness to assist me.

Great. Multiple good options for what I was looking for, Mike did awesome helping me out with finding the right financing and getting me a good discount!

The people adriel and the manager was really helpful

Great service, but was not happy with having to wait for my sofa to get shipped here.

Do not pay for assembly. Although my experience with the sales associate was great. I do not recall paying for assembly. The delivery/assembly team is extremely lazy and do not cooperate with any requests. The manager is also very unprofessional and lack hygiene. The problem resolution is not appropriate. Save the money and hire someone on the side. They left everything in boxes! Update 5/15/25- I called the 1-800 number to resolve the problem. A ticket was created with NO resolution. At this point I will give a ZERO stars. DO NOT pay for installation, they will leave everything in boxes. I called the store no one cares!!! 5/20/25- called 1-800 number. Ashley created a ticket stating they will someone to finish the installation (white glove delivery and installation.) No one locally or from corporate ever called me back. Called the 1-800 number again to get reimbursed for a service I didn’t receive. Again they created a ticket and told me I would get reimbursed. I have not gotten reimbursed or received the service. Again, don’t pay for installation service You will NOT receive the service! 7/10/25- the issue never got resolved and no one ever cared.

Awesome customer experience!

Excellent inventory and super quick service!! Mr. Arreola was very accommodating. We’ll have our furniture delivered and installed in less than a week. Awesome!!

Very professional and friendly service. They helped me get exactly what I had in mind for my bedroom.

Great service…keep up the good work

They set it up pretty fast. The tall guy kept leaving the door wide open which I understand when he’s carrying something. But even when he was walking in empty-handed he would still leave the front door wide open behind him. And I had to pick up a little bit of trash they left behind.

Louie was extremely helpful, knowledgeable, and patient. I had the most greatest experience… Louie made my process so easy. Super helpful.. thanks for a really great customer experience. Will definitely be going back

I had a very good experience placing my order. Lazaro Vega is knowledgeable and gave me great ideas for my project, he is also very patient and helped me with updates to my order a couple of times, great customer service! I am looking forward to get my furniture in a couple of weeks and will provide an update with pictures and comments about this purchase.

Sales rep was very helpful and ensured we got exactly what we wanted. The overall experience was great.

Efren was outstanding . His customer service was excellent . Keep up the good work . Thanks .

Excellent service. Delivery was excellent

Luis Arreola was the representative that helped me and my daughter find the right sofa and loveseat for our limited spacing in our home while my spouse is a way. He was very helpful, offered my daughter and i two bottled waters and let us walk around until i could decide. When I finally decided on the set that I found online. He was very helpful and informative on sizes of the pieces and said they would honor the price online since some stores do not do that. So even if I have to wait about 2 1/2 weeks to get the set delivered i am still very happy with the customer service and with the purchase we made with Ashley Store.

Great Service from Chris. 👍

Walking into your store was an enjoyable experience because everything is so beautiful that it's hard to decide what to buy. The customer representative was very friendly and enjoyable to be dealing with. He was very knowledgeable on the item(s) that I was interested in buying. I'm looking forward to the day when my bed gets delivered, setup, and ready for a goodnight's sleep.

Employees are useless tried to contact them for furniture issues and could never get a hold of them or managers Horrible customer service Furniture isn't that great either

Amazing customer service. Will definitely be returning in the future.

Having never been to this Ashley store, we were somewhat skeptical that we would find what we needed in bedroom furniture. In fact, we had to flip a coin between three beautiful bedroom sets and we are thrilled with our purchase! Great job, Ashley and Salvadore Hernandez! First class all the way!

I was very unhappy with my experience at Ashley's and will not be returning. It was very frustrating because it is practically impossible to get ahold of anyone over the phone to check on order updates. When you call it is just an auto message that always said the same thing, the order would not be ready for another 2 weeks. I had to go in person to get an update, when they then notified me that some of my order was in fact ready for pickup. They also said I would not be getting email updates because the email on file is not the correct one, and they are unable to change it. They suggested I go to pick up the available items but when the rest come in they can not hold them for customers picking up. After many trips to the distribution center I finally received my full order, and to my disappointment some of the furniture came with scratches.

Went to Ashley Store looking for a bedroom set. Liked the customer service Mikah provided. He was very helpful giving us recommendations of what our best options were on product, pricing and financing. which was very appreciated due to him going the extra mile to provide us all information for us to decide. I highly recommend if your looking for furniture go to Ashley Store and ask for Mikah!

Very clean looking and friendly associate Super fast approval painless paperwork

Louie and Miguel were very helpful and friendly. I will continue shopping at Ashley’s for now on. Thank you. Rosemary and Mario Cereceres

I had a good experience!!!!!! Very nice sales person!!!!! Thanks!!!!

Ashley employee was patient with us choosing a bedroom and living room set. Has a lot of experience with all Ashley furniture in display.

Great customer service

Great experience, awesome prices and discounts. Guillermo was awesome and manager Chuy as well.

Enjoyed my shopping experience with Ashley store in El Paso, Specialist Luis Arreola was pleasant to work with and shows he cares for his customers! Job Well done!

Great service and knowledgeable staff.

Very nice showroom, just Don't trust their stock or delivery dates. I bought with the seller Miguel searching for items to be delivered immediately but they delivered 4 months later. Good customer support for escalations

The customer call center was incapable of solving my problem after two days of phone calls (1star) but Chris at the El Paso store took care of it instantly (5 stars)! Thank you Chris!

Manager Louie was excellent

Was looking for a bedroom set for my grandson and decided to go to Ashley. It is a well planned layout. We were greeted by Arturo,a kind salesman who showed us around. We found what we wanted, he helped us with all the details. Good service.

Great customer service. Very informative about product. Thanks

Excellent experience! Guillermo Sifuentes provided great customer service and helped me find what I wanted and made the experience almost effortless. Best experience I’ve had shopping for furniture. In and out and got a great deal on my set. Great store and great staff!

My brother is very sick and needed a recliner. He found himself one thanks to Chewy. The only problem I encountered was paying for it from Colorado. I wish that process would have been easier. I sent a check to my brother and he had to pay for it at pickup.

(Translated by Google) Excellent Attention (Original) Exelente Atencion

Mauricio was very helpful and one reason we will consider Ashley's for our future furniture purchases.

Prices are a little high but as long the furniture it's good quality I'm okay with it, our sales person was very nice and patience with us, highly recommend it 👌

Amazing! Brought it in when I was on my work call SUPER FAST and were super quiet.

The quality is as expected, my table did have damage and I reported it. It's been 2 weeks and have not received a response.

Stay away. They lied and told us that we had free delivery and we were charged $400!!!! That's insane!! They hide it in other fees!!! They then tell us they had given us discounts on our items to cover the delivery which was also lies as i added it up and it was 130 not close to the 400!!! They make you think you need to get a mattress pad and you dont! Also when we went they had us there till 11pm!!! All because their system went down when trying to pay and we had to go again the next day! Adp they didn't even put our sofas together correctly they left all these out!!!!! Total rip off!

We arrived at the airway location and were met by Mr Lazaro .. he was very pleasant and let us roam around to look for whatever our needs met .. found the perfect sofa and was very happy to close the deal with Mr Lazaro

Great customer service!

Fast and easy, we found exactly what we needed.thank yoi

The Ashley store was clean and the people were friendly. My friend and I had a wonderful time while we were there. Good furniture and great prices. I will be going back for all of my need.Thank you

Bairon Velasquez was very informative about the products they sell. We left very satisfied and super happy with our purchase. I highly recommend him as your sales rep.

Fantastic service ,very helpful and courteous. Thank you Efren Herrera appreciate your service. Made sure we were satisfied with the price and the furniture we bought. Fantastic service!!!

Was sold on items that ultimately wouldn't fit. Upon delivery the technicians installed defective wheels on my ottoman. Wheels fell off and asked if i can have store credit or refund. Was told I would as long as I submitted within 24hrs-72hrs. 4 days later was called about my issue and the claim apparently was never submitted. Employee Maria Peterson stated that she couldn't find my claim that she needed to resubmit that i will not receive store credit or refund that it doesn't work that way. So don't purchase from this store or trust sales reps on dimensions of items. Once Ashley furniture makes the sale and takes your money warranty or honesty from the customer go out the window because they don't care to make the customer happy just to not lose a sale

Fast easy

I had a fantastic experience working with Adriel and Christopher. From the moment I walked in, Adriel was friendly, knowledgeable, and never pushy. He took the time to understand what I was looking for and made thoughtful recommendations that fit both my style and budget. The entire process was smooth and stress-free, and I couldn’t be happier with my purchase.

Enrique de la Cruz was great in his service, he gave us lots of options to optimize our purchase, he answered all our questions, but most of all he listened to us and to what we wanted, he cared about us!!! Great service over all

Awesome delivery of our new mattress! The delivery person(s) were super courteous and efficient!!

Everything is way overpriced. Found same items at half price plus v free delivery.

Miguel was such an awesome person to work with! He was super helpful and very attentive with looking out for my best interest. I was originally not going with the intention of purchasing anything just looking and when he helped us and educated us on the warranty and the quality of leather and the accessibility with Ashley Company..I was sold!!! I will definitely come back to purchase again and definitely with him! Super happy with our purchase!!!!

Very welcoming and patient and helpful!! I had a very nice experience with my mom and it was easy as well!! :)

Michael Elliot was great from start to finish, great customer service and easy to work with !

It was the best experience ever and the best sales person

Great service from Enrique and Adriel

My wife and I had a very pleasant experience shopping for furniture at Ashley. Victor was pleasant and very knowledgeable about the materials and had helpful input about colors and features. We ended up with a new living room set and dining room set and are very pleased with our selection.

The delivery team was efficient and courteous, everything arrived in great shape, and we're happy to have this beautiful furniture.

Kind, nice service

We were greeted by several people when we walked in, which is so nice. I love going somewhere and seeing people willing to assist you. Gabe introduced himself and allowed us to take the time to walk around and review the inventory. We told him our budget, our financing options, and what pieces of furniture we knew we needed. He worked with us a lot and helped us get more pieces within our budget. We recently moved from out of state and have a lot to replace. I’m so happy to be able to get quality furniture without having to break the bank! The items did have to be ordered and he was very transparent about the process and the time frame. I highly recommend this store. Gabe is great, as well as the rest of the team! Our furniture hasn’t been delivered yet, so I don’t have pictures. You’ll just have to visit the store. They also have a clearance section which he was so kind to show us!

Great variety of excelrnt quality furniture, and their credit options are awesome

We loved our experience in Ashley with seller Miguel Herrera he was very helpful with everything I really liked our sectional because we were able to accommodate it as we wanted plus it’s really comfy.

Melchor Olivares offered excellent customer service.

Service was awesome

Excellent salesperson, great deal.

Omar always has the best disposition and is excellent in his service to our Family. That's why we keep coming back over the years.

Had a great experience, showed me all my options. They didn't push to anything in particular. Heard me out on what I was looking for. I definitely felt good after my visit and I'm happy with my purchase.

Friendly and warm welcoming to the store. Walked out very satisfied with my purchase.

Esteban and Luis were excellent.

Was excellent people were friendly and the sales person that helped me. It was great. He was so kind and helpful with everything Lasaro. is the name of the sales person who help me.

Very helpful and friendly. Thank you Guillermo!

(Translated by Google) We were very kindly served by Arturo. We found a room we really liked. They have good financing plans. (Original) Fuimos atendidos muy amablemente por Arturo. Encontramos la sala que nos gustó mucho. Tienen buenos planes de financiamiento.

Chuy the salesperson allowed me to look and browse their selection. Upon choosing my purchase he was authentic, knowledgeable and courteous. It takes too long to receive furniture, over a month and days. I paid cash, it didn't get me very far.

Already new What I was gonna buy, so I showed The salesman the picture, they didn't have at the he store ,but he ordered for me , didn't took long to do the paperwork, he and the other salesman were very friendly

Miguel Herrera was knowledgeable in product being offered. Made our shopping experience pleasant and less stressful. Thankful he was our sales person!!

Very helpful and informative, they were straight to the point and answered all of our questions.

Great service, made buying furniture fun.

Rob helped us and showed us several pieces of furniture! We will be back to buy from Rob!

Went into Ashley's to get some sofas, end tables and a mattress. We were greeted by Ruben he was very patient, respectful, and very knowledgeable. He answered all our questions we never felt rushed throughout the process. The store manager Chris Mershule was very kind we noticed he was very helpful and respectful towards his employees. Great customer service over all. Will definitely keep going back for future purchases.

(Translated by Google) Excellent prices, quality, and above all, the service from the seller Miguel Herrera. Highly recommended! The delivery guys were very kind and careful when unloading and arranging the furniture! 10 out of 10. Delighted, and it's become my favorite store. 😍😍😍 (Original) Excelentes precios , calidad y sobretodo el trato el vendedor Miguel Herrera , muy recomendado !!! Los chicos que hacen la entrega muy amables y cuidadosos al bajar y acomodar los muebles ! 10 de 10 encantada y se convirtió en mi tienda favorita 😍😍😍

Chris, was professional, patient, answered all of our concerns and questions. We will definitely ask for Chris when we go back to Ashley Furniture

Awesome customer service.

Low quality furniture, customer service doesn’t care about the customer. Called 3 times and tried to talk to a manger about our order that was delivered today. Employees are trained well to avoid allowing customers to speak to the manager. Manager is either “unavailable” or you are given corporate phone number. What happened to true customer service. Took a chance on ordering from them, will never purchase from Ashley again. UPDATE: Reached out to the number provided below. It is a corporate number, they did not provide any help. Blame has been placed on us for making accommodations for their drivers. Again, I will NEVER buy from Ashley Furniture again.

As always, the experience was above and beyond. Very professional and as always, great furniture. At the time of this review, I'm still waiting for my order. Thanks.

This about my third time buying from the Ashley store in El Paso and the experience has always been amazing, with the staff always extremely helpful and knowledgeable, this time around I had the pleasure of working with Efren Herrera and he was extremely friendly and made the entire process smooth and easy, 10/10 recommend this place for all your furniture needs 6/5/2025 update: dropping down to two stars, I purchased a table during my visit and did not pick up until about two months later in May. Recently moved and opened the item only to discover the edge is peeling off. I was told by Efren to contact customer service and they told me I only had 72 hours to inspect the furniture from the day of pick up, I was never informed or told about this policy, luckily purchased the extended warranty and loathe and behold they can’t help either. I would be leery and do some research before purchasing from Ashley and definitely don’t fall for the extended warranty, as you pay a lot of money for little to no help, I reached out to Efren for some guidance and he quickly dismissed me and stated “Its out of my hands” so quick to make that money but quick to dismiss the customer, definitely never shopping here again.

EFREN Was spectacular and a huge help for our furniture buying journey we came in with our newborn and he was considerate about my wife’s pace and quick for our checkout as baby started waking up 10/10 recommend EFREN from Ashley furniture If you read this thank you again

Salvador was kind and very helpful. Luckily the items I was looking for were in stock. Thank you!

Excellent friendly service

Excelent attencion , service and good price!! Thanks Ashley

Thanks to Mr O. Gonzalez for helping with our purchase. Loved the option you helped us pick out! Great service.

Went here to get some furniture and it was such a positive experience. We had Gabe Flores guiding us while we selected the items we needed. He made the process painless and made sure we were all set before we left the store. I highly recommend Gabe Flores and this location.

(Translated by Google) The young man who helped us was very kind, he explained very well the quality and function of each piece of furniture we were interested in. (Original) El joven que nos atendió fue muy amable, nos explicó muy bien la calidad y función de cada mueble de los que estábamos interesados.

Jesus Trevino was so amazing! He was very friendly and helpful! Would recommend him to anyone wanting a great experience!

We didn’t find what we needed but the people were very kind and helpful

The sales representative that assisted me with my purchase was very attentive and answered my concerns My shopping experience was good he was kind Ty for the sale happy with the future.

Very good and prompt service

Overall great service. The workers were very nice and helped a lot with choosing a bed and boxspring

I had a terrible experience with Ashley Furniture due to their deceptive sales practices and lack of customer service. When I purchased my furniture, the salesperson made promises that were not honored, and important details about the sale were either misleading or left out entirely. They advertised a 10% promotion, but what they didn’t disclose was that it allowed me to go over my credit limit—something I was unaware of until after the purchase. This deceptive practice put me in a difficult financial situation. When I realized the issue and tried to resolve it, I was told the manager would contact me. Not only did I never receive a call back, but every time I followed up, I was given the runaround. It became clear that they were more interested in making a sale than ensuring customer satisfaction. If you’re considering buying from Ashley Furniture, be cautious. Once they have your money, they don’t seem to care about addressing any concerns. I would not recommend them and will be taking my business elsewhere in the future.

Customer service was okay no one really helped when we asked for what we wanted. Only time we had better service was when we were paying already. I liked the selection more or less but the customer service wasn’t good no one helped find what we wanted. Basically shopped ourselves and paid with someone might as well include self checkout as well.

We went to just look, but Enrique helped us out big time. He sold us a very good sofa and a carpet that compliments it so well. He also got us 2 twin mattresses for a great deal. 10/10 would recommend him.

Great customer service and does right by the customer!

Great customer service from our salesperson Victor answer all our questions was pleased with everything he helped us with

I bought a set of couches, Angelica provided me with an excellent customer services. I highly recommend Ashley Store here in El Paso Texas

I love my furniture!

Chris was great and very helpful! I definitely plan to go back soon for more items at great prices :) the movers were also so great and nice! Thank you to your team! Miguel was also very helpful on my first visit!

Amazing customer service, amazing furniture!

Had a good experience here at Ashley excellent customer service and easy pick up and quick will definitely continue to shop here thank you Ashley team!

Victor was great! He helped me with my purchase during a difficult time for me.

They helped me get what I wanted and am extremely satisfied.

Great customer service! Mr. Melchor was patient and attentive and really assisted me with finding exactly what I was looking for and gave me a variety of selections to choose from

I’ve been a customer for years and it never disappoints. Wonderful service, great quality and value.

Willie and Enrique really went full customer service with very knowledgeable skills their professional service convinced me to choose my bed mattress!👍👍

Scheduling the time of delivery was easy. The men that delivered my new sofa were very professional. They were very cautious handling the sofa as they gently placed the sofa in the location I requested. They were very courteous and respectful.

Miguel is very helpful and really takes his time to find you what you like at a great price.

Miguel Herrera is an marvelous person, gave us all necessary information and room to make our mind on what we liked. When we were ready he made sure he got us the best deal, great asset for Ashley, on our next purchase we'll make sure he's our sales person again.

(Translated by Google) I loved it 💕 (Original) Me encantó 💕

(Translated by Google) Excellent and courteous service! Also productive! Thank you! (Original) Excelente y cortés atención ! Además productiva.! Gracias!

Greatly appreciated Angelica Tutt! She made the experience of picking out our couch that much easier and enjoyable. She took the time to demonstrate how we could get stains out and was patience while our kids were running around. Let my husband and I take our time to look around and decide. When I picked out a mirror that unfortunately didn’t come in a bigger size she offered another option which was even better. We are looking forward to our couch and mirrors.

Great experience buying my bed set at Ashley's, Sales personal Mauricio was great help in selecting and closing my bedroom set purchase! Thanks Ashley store!

Customer service was very good. Thank you 😊

Enrique the salesperson was very helpful & attentive,helped us purchase a beautiful wall frame & vases😊 thank you!