Ashley | El Paso, TX 79925

Very good quality!!! The best store eveeeer!

A one-star is way too high for this business. We bought a living room set and included delivery service. When we got the set at home, we noticed we got the left side style couches instead of the right one. The delivery people said I needed to go back to the store and talk to them in person. We were there by the time they opened and spoke to Patricia and the floor supervisor David. They said they needed to pick up the couches and we will get the correct ones the following week. We had already gotten rid of our old couches and informed them we could not wait an entire week. They both did not seem to care at all. I asked to speak to the store manager, and he refused to come out an speak to me. I was told that Patricia would have to take care of it which she did not. We came home and I called corporate, and they told me Ashley Store in El Paso is owned privately and they could not help me. Then the next day we got a call from the salesperson who sold us the furniture and said if they picked up the living room that day, we could get the new set on Saturday, which we agreed to, and he asked us to go back to the store. At this point Patricia who was sitting at the customer service desk, received us but she had the worst attitude, told us whatever the salesperson told us over the phone was not accurate and we were not going to get our couches until next week. She continued by saying that I only wanted to hear what I wanted to hear but it was going to be the way she said. Again, I wanted to speak to the store manager, Jorge Murillo, and was told he was not there. Another floor supervisor, Joe Ruiz, showed up and he was no help either. We left the store and got a call that Saturday morning that our couches were ready and were going to be delivered that morning. To say the least, we are NEVER going back to this store and most definitely would NEVER recommend this furniture store to anybody. They have the most awful customer service I have ever experienced. Dealing with this Patricia person was simply a horrific experience. I do not understand how these people are in the positions they are when they provide such a hostile service.

Great store with great employees, as soon as we walked in to the door we were greeted by a polite gentleman. Made us feel comfortable and helped us all the way through the purchase. Even matched up the price and beat it, I would of not thought that from such a big name in the furniture business. 100% recommended