Ashley Store Fort Worth, TX

Charlie Tran Was amazing he showed us all options before we made a decision and he was kind as well if your coming to this location COME SEE CHARLIE TRAN!!

I was at your store with my dad to look at a lift chair. Salesman Alex was the most helpful person. Spent a long time with us discussing and answering all questions. We'll definitely be back for future purchases.

Alex was extremely helping and listened carefully to what I said I was looking for. He also found discounts so that I could get all that I needed and stayed within my budget. This was my third experience with this store and I keep coming back, a satisfied customer.

Yay, Tim was fantastic, made me a great deal!

Great

Liz was outstanding! Very professional, beautiful, and extremely customer-oriented. She made the entire experience smooth, comfortable, and enjoyable. I highly recommend her!

Went in to shop. and as always Ashley's did not disappoint. We were greeted by Ryan O'Neil a very personable and knowledgeable young man. Ryan has excellent instincts, knew when to let me browse and when to check in to offer assistance. We made several purchases and were very pleased with our experience.

Very nicely displayed products and the staff is nice the only reason not five stars is I had to go 15 minutes away to their wearhouse to get the mattress I purchased.

I had an amazing experience! Tim was great at explaining everything! He also has a great balance of giving me space to look and explore, but also being there if I needed assistance. Make sure you go and ask for Tim. I can’t wait for my furniture delivery!

Excellent

We spent 2 hours looking at recliners. Alex was very patient and let us look at our pace. We bought 2 and are very excited and will work with Alex again soon.

Wonderful experience. The salesman Tim Huff worked with us on getting the recliner my wife needed for her back. Took a lot of time finding the right chair to fit her needs. Met the manager Edward and he assisted us with the details to make things work for us . Top notch store. Highly recommend it

Great selection and prices but it was Alex the sales guy who made everything easy. He knew what he was talking about. I’d buy again.

Anthony C. was our sales rep. He was attentive, knowledgeable, and available. He encouraged us to try several selections that met our guidelines and he was really patient as we kept trying to narrow down our selection. We went to several (other) stores to narrow down what we wanted. He worked with us on pricing and delivery. Even encouraged us in the process to get the best deal for us. We will receive our furniture in a few weeks (we pushed it out). Looking forward to the delivery coming soon. Need a kind sale rep? Ask for Anthony. :-D

Customer service was fantastic! Love shopping at Ashley’s.

Ashley has the best furniture. Liz was great help with picking out my new furniture!! She knew exactly what I was looking for!

Mr. Dalton Busby went above an beyond for us.. he help us alot on our choice of our sectional. He was very helpful. I extremely recommend him, IF YOUR IN NEED OF A SECTIONAL. thanks again sir for your help.. from the Weekley's

I walked in and immediately I was helped by the manager Marty and he helped me find my first couch.

Allen was great. He approached us when we first walked in and explained how he was there to help answer any questions.

Went looking for a sofa in a particular color. Salesperson Alex was extremely helpful and knowledgeable and sold me on the first one he showed me. The store was huge and I really didn't feel like walking and looking so he was totally in tune with my needs. I completely recommend this store.

Jen was awesome! We got a great deal. Very good experience

The furniture is fine, but the extended warranty is a scam (especially ProtectAll). I submitted proof of what actually happened and they denied the claim based off what they think happened.

Jenny G. Is the BESTTT!!!!! She was so helpful and knowledgeable. Very sweet and welcoming. 10/10!! We have our dream couch!!!!

Terrible customer service and terrible experience. I should have know it would be with all the red flags. It’s like walking into a car dealership. Beware of the bait and switch.

1 Star — And that’s being generous This place doesn’t even deserve the one star I’m giving. I went in excited to shop for a new couch for my new place, but the experience was disappointing from the moment I walked in. I walked around the entire store looking for someone to help me and couldn’t find a single employee on the floor. When I finally did see staff, it was three workers standing together in a group just talking. I approached and asked if anyone could help me. Without even making eye contact with me or looking up from his Ipad, one of the gentlemen said he’d “be with me in a second.” When he finally came over, I explained what I was interested in purchasing. As he looked it up, I simply asked if they offered same‑day delivery. He literally gawked at the question and told me it was one of their busiest sales of the year besides Black Friday. Then he looked at his watch, visibly irritated, and said they wouldn’t have anyone available to deliver it—implying that it was unreasonable for me to even ask. I hadn’t even said I needed it today; I was just asking a general question. At that point, the customer service was so poor that I was completely turned off. As someone who works in customer service myself, I would never treat a customer that way or make them feel like they’re inconveniencing me for doing my job. After leaving, I called Nebraska Furniture Mart. They ordered my couch over the phone and had it delivered the very next day—no attitude, no frustration, just actual service. I won’t be returning to Ashley’s, and I definitely won’t be recommending them to anyone.

Great customer service.thanks Jordan

Alan was amazing and very helpful. My boyfriend and I just bought our first couch ever and had no idea what to expect. Alan helped guide us in the right direction and the right couch that fit us perfectly. 10/10

Bought furniture here a while back, and they're great until they've got your money. Impossible to get anyone on the phone at the location to ask a question.

We had a great experience with Ashley Furniture in Ft Worth on Citylake Blvd. The store manager Edward was at the front of the store and greeted us. We were introduced to Leah whom was very helpful and non pressuring. We purchased an accent chair and a sectional sofa.

Tim did an amazing job helping me with financing. He was very respectful & not pushy. He also walked me through what to expect before and after furniture delivery.

Liz was very kind & helpful to my husband and I throughout the whole process of buying our new "Life-Proof" couch. We knew it was the one we wanted before we arrived, but also decided to make sure by testing others. Liz gave us all the time and space we needed to test out other couches before making our final decision. We also loved to discover that through their Purchase with a Purpose program Ashley donates a 20% portion of proceeds to foster children and those in need. The entire process went smoothly & we were able to pickup (personal choice) our new couch from the warehouse the following day. There was a slight roadbump at pickup though. When my husband asked to inspect the box before warehouse employees tried to load it into our truck. He noticed a whole side of the box was damaged and crushed so we requested to have a different one (one of the same) be brought. After a short wait the warehouse employees did so and brought us an undamaged one. Other than that the whole process was very pleasant. Thanks again Liz! You're so kind. Have a blessed day Ashley furniture family.

Alex did a great job and worked with us on securing a great deal.

We had an AMAZING experience at Ashley's. The show room floor is full of quality furniture & affordable. Financing available! Go see Anthony! He's the best!

We visited Ashley today looking for bedroom furniture. Our sales representative, Jenny, was incredibly kind and helpful even though it was close to closing time. She made sure she walked us through the entire store to show everything they had that fit our budget. We greatly appreciate her patience and positive attitude.

Tim did so great with helping us out found a couch !!!

⭐⭐⭐⭐⭐ A Perfect Experience - Dad Loves His New Lift Chair! "I recently purchased an Ashley power lift recliner for my father, and I cannot thank Jenny G. enough for her help. She was absolutely fantastic in helping me select the perfect chair for my dad's needs and made the entire process so easy. She even gave me clear, precise directions on where to pick it up. The chair was incredibly easy to assemble (two pieces) and my father is in love with it! The lift mechanism is smooth and safe, making it much easier for him to get in and out of. It is comfortable, functional, and looks great. Five stars for the product quality and five stars for Jenny's customer service. Highly recommend! ⭐⭐⭐⭐⭐"

I had the pleasure of working with Ryann this morning on some new outdoor patio furniture. He made the process super easy and was so helpful.

Sleep expert Ryan was most knowledgable and helpful during my mattress purchase. BUT.... Addendum to above review... While testing different mattresses and articulating bedframes, salesman Ryan only demonstrated one bedframe in particular that had all the "bells and whistles" that I really liked. He even demonstrated with a movie on his cell phone how the bedframe would make the mattress vibrate to the movie. That said, he knew this was the mattress and bedframe that I wanted to purchase. I told him a price that I was wanting to pay and he said let me go see if "they" will accept that amount. He came back to me with a price a couple of hundred dollars more but I agreed to pay it. Here's where the "bait and switch" sales came into the picture. The price he quoted me was for a lesser bedframe without all the bells and whistles that he had demonstrated to me. He never once told me that the price was for the cheaper frame that was never demonstrated. Yes I did pay for the lesser frame but didn't realize that it was not the bedframe that I had been testing out for no less than 30 minutes. It wasn't until after it was delivered that I realized the switch had taken place. I immediately called salesman Ryan and he told me all sales are final and that was the bedframe that I agreed to buying. It wasn't, I was led to believe that their price was for the better frame. Again, bait and switch sales tactic. Ashley Furniture may have made a sale but lost a returning customer.

My hat goes off to Lea, Alex and Marty over at Ashley Furniture! They made every effort to and succeeded in getting us the items we wanted at the price we wanted. If you need furniture be sure to get with that crew at the City Lake Blvd location outstanding assistance!

Great service with Jen. Helped us find the perfect chair for my mom.

Great experience with the sales rep, Alex. He was very cordial and explained the details of our purchase. He also went an extra step to find deals to accommodate our budget. Again, great experience.

Went in to buy a couch for my daughter and we were immediately met by Alex. He was very helpful, pleasant and knowledgeable. A great salesman for sure!

Tim Huff was very helpful, courteous and respectful, he was also knowledgeable about the products...I really enjoyed the experience with him as not only a sales associate but his people skills were on point. Thank you for taking the time to ensure my satisfaction with my purchase was met. Ms.Melvina Andrews-King

Craig Stone was great!! Thanks

Wonderful experience and my salesman was top notch. Thank you

Jordan in the Ft Worth store was great. He didn't hover but was there to answer questions

Best place

Alex did such a great job today! Very knowledgeable and incredibly helpful. He got us out before our toddler could have a total meltdown in the showroom. We’ll be back!

Alex was so helpful and made buying a new couch so easy and painless!

Excellent service with Anthony

Alex was superb! From customer service to all the discounts at our budget to purchase our new recliner to a new mattress as well! Can't recommend him enough!!!

I’ve arrived to the store having plans to purchase sectional sofa today and as soon as we walked in we got greeted and asked if we needed help. We said we don’t need help. We’re gonna look around and as soon as we find something that we need, we will come and find you . As we were walking around another salesman came towards us by name Alex and just started talking real fast about some promotional pricing and discounts and this and that and once again we said we were already helped by another salesman. A few minutes later, after walking around, we were attacked by general manager named Edward Johnson. He asked us if we were helped because they work on commission and once again we said yes, so please leave us alone so we can look around. He kept interrupting us as we were shopping around saying he will call the police on us and we need to leave the store because we asked him to leave us alone so we can look around . I can’t believe this person was hired by Ashley furniture to be treating customers like this We have been customers with this Ashley’s store for past 19 years and this is first time to be threatened by anyone especially someone like Edward Johnson , the so called General Manager, this person that disrespects customer, threatening them by calling the police on them, and asking them to leave the store. Why? Because we were just shopping around and didn’t want to be bothered every 2 minutes by one of the employees. You can’t even go to Ashley store anymore to shop in peace without being attacked and threatened by police. What kind of service is that , if I say I am shopping around it means I am shopping around so leave me alone This guy, Edward Johnson, needs to be fired from this store and never have any interaction with customers, he is too aggressive and argumentative towards customers

Craig was awesome

ALEX is the man! He knows it all. Very professional. No pressure. ASK FOR ALEX

ALEX is the man! He knows it all. Very professional. No pressure. ASK FOR ALEX

Ryan and Greg did a great job helping us and making sure we were informed throughout the whole process

Tim was great! He was extremely helpful with picking out a sofa. Very friendly and knowledgeable

Ryan O'Neal was fabulous. I would recommend him to anyone. I had a great shopping experience with him.

Worked with an associate who was also a veteran. I received very good Customer Service!

Extremely disappointed – Buyer beware of their insurance I am writing this review to warn future customers about the insurance sold by Ashley Furniture. After over two years, I tried to file a claim and the experience was a complete nightmare. To begin with, the salesperson Liz (mattress specialist) entered my information incorrectly when selling me the insurance. That mistake alone made it extremely difficult to even locate my policy when I tried to file the claim. This was not my error, yet I paid the consequences. Once the insurance company finally found my policy, they refused to help, claiming that more than 30 days had passed since the issue started — completely ignoring the fact that the delay was caused by the incorrect information entered by Ashley’s employee. I made multiple attempts to resolve this: Visiting the store in person Making phone calls Reaching out directly to the salesperson Eventually, Liz stopped answering and stopped helping altogether. No follow-up, no accountability, no support. The insurance they sell is extremely difficult to use, and when you actually need it, you are left on your own. Due to my health, I was forced to give up and walk away from something I paid for. My advice: ✔️ Double- and triple-check every detail if you buy anything with insurance ❌ Or better yet, don’t buy their insurance at all This experience was exhausting, stressful, and completely unfair. Learn from my mistake

Process in store was quick and efficient. Delivery guys were great!

Great furniture choices, great customer service. Thank you Leah and Edward for giving us the best customer service. We will see you guys soon. My furniture isn't here yet but I cannot wait til it gets here😊

Anthony was a great help with choosing our couch. He asked questions to learn our interests, was knowledgeable, and looked up additional info as needed.

Dalton was very patient and courteous. He explained different options for financing. He did not use any pressure tactics.

Craig was great! Attentive, fast service, detailed oriented!

I always go to Ashley’s for my furniture they have great prices, warranties and the employees are awesome! Alex helped me this last time he was so great I’ll be going back and asking for him every time!! He went above and beyond to make sure I got the best price!

Quick to help. Listened to what we were looking for. Showed several options in what we were looking for help us narrow it down. Came down to two won the most expensive the other about 3/4 less of And let us make our decision. No pressure. Go for the high end versus the lower end. Walked off to talk with wife. Didn’t follow us and let us talk. Returned to the area and salesman came back over. Said nothing just waited. We came To the conclusion that The higher end mattress would work better for us. Enjoy the no pressure and let us talk and not pursue us around the store. Just waited for us to make our decision. Good job. l

Alex was very helpful & knowledgeable with all furniture. He greeted us when we walked in & helped us pick an amazing new couch!

Great deals and excellent service

Had a great experience buying new living room furniture. Very informative salesperson and made the process smooth.

Lelita was super helpful and very friendly! This is my second purchase from Ashley and their furniture is always high quality.

Loving my new choices! Thank you Craig and Edward for wonderful service!

Tim was an amazing rep. He was extremely thorough and personable, definitely will be back to conduct future purchases with him.

Tim at Ashley Furniture was amazing! He helped my fiancé and I find the perfect dining room table and made the process easy and enjoyable. Great customer service. Ask for Tim!

I hate when the sales people literally follow you around AFTER you've asked them politely to leave you alone. We were entirely uncomfortable. Not to mention they didn't even have good couches at reasonable prices. Go to Rooms to Go instead.

At this point, all my furniture is from Ashley. I had a wonderful experience with Alex while buying a couch last night. He asked questions to truly seek understanding and best options for me, not just to check a box. I didn’t feel pressured at all to purchase, and it truly felt like he listened to me. I loved that he took the time to show me some of his favorites, and helped me think of ways to maximize space in my apartment so I could get a larger seating option since that was my ultimate goal. I’m so excited for my new couch to arrive! Ask for Alex!

Jen was fantastic! The entire sales team worked in harmony. We got a great deal.. without hesitation & very happy with our purchase! Highly recommend!

The young was very professional and polite.

All was well except delivery being changed in 24hrs from one week delivery to 5 week delivery. Very upsetting & disheartening. Everything else was fine.

Alex did a wonderful job finding the perfect sofa for my needs. So appreciate his attention to detail and professionalism.

Just bought furniture from Dalton Busby Great guy super helpful and didn’t feel rushed at all Will 100% come back to Ashely’s and look for him for any future furniture needs

As a long time customer of Ashley’s furniture I have always enjoyed the service provided by their company. Leah was definitely an incredible help to me in providing direction on my latest purchase. I’m very pleased and would recommend her to anyone for your next purchase.

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Amazing experience at Ashley Furniture! Marty and Charlie were absolutely fantastic from start to finish. I came in looking for a sofa and not only found exactly what I wanted, but the entire process was smooth, stress-free, and enjoyable. They were knowledgeable, patient, and truly listened to what I was looking for. Customer service like this is rare these days. Highly recommend asking for Marty and Charlie if you want top-tier service. 10 stars all the way!

Very helpful and friendly sales lady. Lalita Fields was not high pressure and found us exactly what we needed!

I went to Ashley's Furniture today. Alex was my sales representative. He was very knowledgeable. He took the time to explain everything in detail. Alex was attentive, and patient. He made my overall all purchase fun and exciting! Thank you Alex!

She was very helpful, patient and informative.

Tremendous experience, and above all the salesperson Charlie Tran, an outstanding employee. He made us feel comfortable at all times. Thank you, Charlie Tran.

The gentleman that helped us was very knowledgeable about the furniture we were looking at and attentive to our needs.

Highly Recommended Great selection and competitive pricing but what made the difference was our salesman at the Fort Worth location, named Dalton. Dalton was very honest and transparent. We will be repeat customers.

If I could give a zero I would!!! I cant believe my mother was told to go to Costco... she walked around the neighborhood. Went to Ashley's to look for next furniture. Sales person said she wasn't a serious buyer & manager will throw a fit.... So was told to go to Costco. I have an Ashley furniture card as does she.... They just lost two generations of customers with one comment.... Awful....

Ask for Jen. Amazing service and products to choose from.

Quick and streamline so far very helpful and professional staff

Nice furniture store. Found what we wanted right away.

Marty was the first one to greet us at the door. He made us feel welcomed & followed us until we found the right couch. We weren’t even on planning on getting anything until he told us about the leasing options they had to offer us. We applied got approved & ended walking out with a new sofa ! Over all great customer service!’

Rudy Pacheco was awesome. He patiently worked with us in selecting the appropriate furniture for our needs. We came back a day later and changed the color of our sofa and loveseat and it was a seamless experience.

Good selection of couches, beds and tables. The salespeople were attentive and not very high pressure.

I’m just please so far with my purchase. The courteous and professional delivery experience with Jay was fantastic.

Excellent customer service. The sales rep was not pushy, she was very informative, and very helpful. Highly recommended.

Very helpful and friendly… very pleased with the service! Looking forward to getting my furniture soon!

Tim was great and helped us find perfect furniture for our new house

Tim went the extra mile for us. We never felt any pressure and he answered all our questions and guided us to what we were looking for. We can’t wait for it to be delivered.

Walked in and got great service right away. Tim helped me find what I needed quickly and was very helpful throughout.

Alex was an amazing salesmen. Helped us purchase a new couch and wasn’t pushy about getting the deal done. Gave us all the discounts possible and he was very knowledgeable.

I'm 70 years old and I do things my way until I meet Rudy the nicest sales person I've ever meet and I use to be in car sales and the thing about Rudy is he LISTENING to every word you say and at times he'll repeat what you say just to be sure he understands your needs, SO IF YOU SEE RUDY SAY HI

The associate that took care of us was the head department of the mattress department he received us nicely we went looking for a couch he showed us what we were looking for and wasnt pushy at all making us feel forced to buy furniture definitely recommend this store and his help.

Jordan was really great! Gave me lits of good advice. I ended up getting an area rug that looks like waves breaking on the beach -for my guest room. It was seriously discounted and I am so very happy with it!!! He also advised me of some other store ms that might have the hard to find furniture pieces I was hunting for. Great sales person! Nice furniture. Super Great HELP!

I visited this location the Wednesday before Black Friday. I met with the store manager, Anthony and Tim. Everyone was absolutely AMAZING. I found my dream couch and I am so grateful. It wasn’t easy either. Tim was incredibly patient as I found a couch but asked my husband to come take a look after he got off work almost 2 hours later. Thank you so much Tim, Anthony and the Ashley Furniture crew!!!

Lalita at Ashley store in Fort Worth was so patient and helpful!

Charlie was great, actually had fun deciding and making my purchase

Tim Huff our sales representative was so kind and helpful. Thank you Tim for all your help

Rudy was great. Really appreciated his no pressure sales. He was extremely helpful. Online payment process was tricky, not super easy to navigate. We got through it though and all is good.

They were very knowledgeable and understood our needs. We were looking at two different couches. The salesperson explained the differences and then left us alone to choose. She did not pressure us and let us make the decision ourselves. My only negative is their price for delivery seems high and I feel that after a certain amount you spend it should be free.

They were very patient with us and super nice

Good experience, good deals Charlie Tran did an amazing job

Marty was very nice and extremely helpful. He listened to my requests and found me my options. I was extremely pleased with his service.

Awesome experience. Dave, the salesperson was very patient and helpful. Much appreciated.

Liz was very sweet to us. She was very knowledgeable about the inventory and was able to guide us to the right pieces.

Lalita Fields provided GREAT CUSTOMER SERVICE!!! Was the ONLY worker who approached me to see if I needed help. She explained everything in great detail, checked on us multiple times, ensured I was happy with the product and the process was fast!! Thank you for the great experience!

Jen was very helpful, highly recommend her

Representative was helpful, I can here the smile in her voice. Was able to answer my questions.

The store is nice, good selection and prices, salesperson we worked with, Rudy, was very helpful and efficient. 2 star rating is for the weird interaction with the mattress salesperson that was forced upon us when we were buying a dining set and the horrible service we received when we picked up our dining set at the distributions center. They were supposed to open at 9:00 am but the doors were locked until about 9:10 am, The employee started showing up as we were waiting outside for the doors to open. the man that works at the window inside was extremely rude.

Jordan is absolutely phenomenal. We will never go anywhere else as long as Jordan works there!!!

My wife and I enjoyed our experience today at Ashley. Tim was very knowledgeable and very professional. Blessings!!

I honestly came in to rule these options out before going to Rooms To Go but we really ended up liking a set here. We shopped a few other places afterwards and ended up coming back. We feel like we got a fantastic deal and had top notch customer service from Alex. Would highly recommend!

Great product, great & quick delivery setup

One of the delivery guys pocked a whole in are wall

Went to the cityview location. We were greeted by By Jordan. We were looking for a new leather recliner. Showed us several . My wife was able to pick the recliner she like . We recieved a great price.Jordan was a pleasure to work with. We were in and out of the store within an hour. Chair is to be delivered this coming Tuesday. Thx

My salesperson was great, knowledgable, sincere and made the whole process easy. However, I did feel a lot of pressure from a different salesman to buy a mattress when I was actually buying a recliner that day. I don't like sales pressure.

Very good experience and well informed place to shop for furniture.

I won't be shopping here ever again. First and last.

I walked into the store looking to buy a sleeper sofa with a chaise lounge. I walked around for 20 minutes and not one salesperson spoke nor asked if I needed help. There were at least 4 male associates on the floor. Only one other customer in the store. Terrible service. I guess I shall look elsewhere.

Jenny did an amazing jod she knew all the answers to our questions. No pressure to buy we went home did some mesurments she texted me all the information I needed . We went back the next day and made our purchase. Thanks for doing an amazing job Jenny.

Very easy and less time consuming got help from a guy named Tim if you need any help ya make sure to ask for him

I went to Ashley’s Furniture to pick out a new bedroom set, and I’d definitely recommend asking for Tim when you go. He’s super relatable, thoughtful, and genuinely kind. He never pushed anything on us or made us feel bad for passing on add-ons. He knows his stuff and helped us find exactly what we needed while sticking to our budget. He walked us through the price differences, especially with the mattresses, and helped us land on one that even came with a 10-year warranty. His manager was also very kind and they both helped to get us checked out and back to our day to day. Overall, a great experience! Our furniture has not been delivered just yet so I cannot post any pictures.

DO NOT do business with these people. I purchased and paid for $8500 worth of furniture from these people. 3 side tables were delivered broken… no big deal just send them back. They resent the same broken tables again. I returned them again and requested a refund for them and a bed that I was told was in stock, but wasn’t. I asked for a refund to my original form of payment which I was assured I would receive in the next day or 2. After 3 calls over a few weeks the store, I was eventually told I would have to call another 1800 number to have it done. When I finally got in touch with someone, they are now telling me it will be an additional 7-10 days before I get my money back. The customer service is unbelievably bad and they do everything possible to avoid refunding for crap furniture. Buyer beware.

I have purchased from this store 3 separate times. Has typically been a easy process and my rating is not for the store itself. My 1 start goes to their cancelation and customer service. I call the store to cancel a direct ship item that was months out from being delivered. Called and was told they would call me to confirm cancelation in 3 days which doesn't make sense. I asked to elevate my call as I was trying to get this processed. They said the marked my call for elevation and someone would return my call same or next day. I call back 3 business days later to inquire on my cancelation as no one has reach out to either cancel or discuss speeding up the cancelation. Was told again that i would now need to wait 2 days for a call from the cancelation department. I mentioned i called previously to cancel asking why I have another wait for cancelation. I was told there was no notes of me calling previously and i would again just have to wait. This is all very frustrating as I have purchased from Ashley's several times and this is leaving a bad taste that when assistance needed beyond delivery is so convoluted and difficult. Edit - going on week three of trying to cancel this with me calling 6 times with getting told their cancelation team will reach out in 48hr to 72hr to confirm cancelation. This has been the longest 48hr to 72hr. Hoping this might get some resolution but feel that the only way for this to happen is to let them deal with the card company.

Problems from the start. Changed delivery date multiple times. When sectional was delivered they didn't put it together correctly and we spent an hour trying to get it right....after we had to pay for delivery and setup. Couch was damaged when it was delivered by their guys and could never get salesperson or manager to return calls. Had to go to the store and talk to manager in person. It's been 6 months and still no answers and now they are wanting to use our warranty on it. Would not recommend Ashley Furniture to anyone as this is not the first time we have had major issues with them. Just thought we would give them another chance, but never again.

Smooth

Quickly greeted and given the opportunity to browse which was very much appreciated. Salesperson followed up and was able to answer my questions. Provided information that helped provide other options. Purchased and knowing that I will be getting my product within a week is very satisfying.

Ryan O’Neill was very attentive to our wants and desires. He was able to figure out what exactly we were looking for and then led my wife to the couch of her dreams.

Jen was knowledgeable and had good input

Dealing with Joel Snow at the south FT Worth location was a pleasure. He was knowledgeable and not pushy. Very personable and easy to deal with which made the transaction run smooth.

Alex was of significant assistance with any question presented to him. He allowed us the freedom to wander, look and treat various products, never hovered yet was most often within a short distance for questions. The transaction was smooth, his information on the entire process was spot on! A great associate I’m associate he is! Thank you

We recently purchased from Ashley in Fort Worth. Our sales rep was Liz Cruz. She could not have been more patient and helpful. She definitely made the experience easy and enjoyable We will do business again

Very cool experience Anthony was on point and also his manager thanks for everything during the process

5 stars for Ashley’s and Dalton. I had a great experience while buying a coffee table. They were so accommodating - I was able to take the table home with me. They took the rollers off for me and made a minor touch up before putting it in my car. I’ll be back! I’m buying den furniture soon

Great experience with a vast selection or merchandise.

Rudy was wonderful! He was kind, efficient, and knowledgeable. Great experience!

Was very pleased with our salesman Anthony Chansky. He was informative

Had a great salesman he gave us plenty of time to look around

(Translated by Google) Everything perfect, thank you. (Original) Todo perfecto gracias

My first time experience was so nice I was looking for a dining room set thank you Ms. Jenny.

had a wonderful experience at Ashley Furniture! I recently purchased a chaise lounge, and both Tim (my salesman) and Jordan (the manager) were amazing to work with. They were friendly, knowledgeable, and patient as they explained all my financing options in detail. This was my first time financing furniture on my own, and they made the whole process so easy and less stressful. I really appreciated how professional yet approachable they both were. Thanks to the team for helping me find the perfect piece for my home!

Anthony, thank you so much for all your assistance with the purchase of my new mattress and bed set! I absolutely love it!! The Fort Worth showroom is so nice since the remodel and the staff there deserves much credit for being helpful and so easy to work with. Anthony gave me all the time I needed when laying on multiple mattresses and going away 5 minutes at a time so I could pretend to be sleeping on them while in the showroom testing the mattresses. I will definitely be returning to purchase more items in near future. Thank you!! 😊

Anthony was great, patient and no pressure. Good information and showed us tons of options.

Jennifer showed us exactly what we needed and it proved out perfectly. In addition to being delivered in less than a week.

Allan Schiller, the sells gentleman was very polite, professional. Answered all my questions super impressed!!

I had a very nice visit.

Bought a living room set with Liz on Labor Day she was great ! Lots of options with Ashley

Alex was very knowledgeable and helpful, without being too pushy. Overall, we had a very good experience and Alex got us a GREAT deal on a power reclining sofa and loveseat.

Bought a $2000 couch that started pilling in the first month of owning it. Their solution? Send one cushion cover (our couch has 4 cushions) that did the exact same thing a month later. Super low quality furniture and customer service experience. After reaching out to customer service, they consider major pilling "normal wear" after owning for 1 months. NEVER BUY FURNITURE FROM HERE!

Great experience at Ashley Furniture! Alex was amazing, friendly, informative and so helpful with our sectional purchase. Highly recommend!

Excellent service! ⭐️⭐️⭐️⭐️⭐️ I had such a great experience at Ashley! They let me browse peacefully and take my time looking around. When I had questions, the salesperson kindly said she was there to help, without any pressure at all. Everyone was friendly, and I really appreciated the relaxed atmosphere and great customer service. Highly recommend!

There were no renovations going on while we were in, but the store looked beautifully renovated. The bathrooms were clean and lovely. Ryan was great with us. He was not a pushy sales person. He was knowledgeable, and left us alone to wander unmolested, but checked back often in case we had questions. We found beautiful furniture but did NOT feel obligated to buy, although we did. We are excited about the quality of the pieces we chose and only wished that they could be delivered a little more quickly. Although, this was made clear from the beginning. A great experience altogether. Would definitely do business here again.

They were amazing and very attentive. Good sales on today. No pressure. I loved it. Lolita treated us with respect.

Clerk and manager most helpful in all ways! Made very happy purchases easily. A good experience in all ways.

Lalita was fantastic to work with, extremely helpful and knowledgeable and found us exactly what we needed for our new home!

Great guys thank you very much for fixing our dryer and washer

Ryan was great and helpful! So happy to have a new mattress!!

Great customer service and friendly atmosphere. No pressure sales.

I love this store! I’ve purchased a couch from here that has held up amazing for being almost 7 years old. I recently purchased a new bed, mattress, and adjustable bedframe with the amazing help of Lalita! Lalita is an absolute gem and was so helpful and patient with me as I decided what to purchase. The service here is amazing, I will always choose to buy my furniture here!

Very knowledgeable associates!

Alex was very kind and patient with us. We got exactly what we came in for.

had a phenomenal experience in the store purchasing our couch. But as for the delivery process? very terrible! we had our date set for 10/9/25 times kept changing, no one reached out giving us an update. delivery manager lied and kept saying it's on the way. mind you this is at 10pm and no follow up on what's going or where my couch is. Its one thing to be told when you can have the stuff you bought but never showing up or courtesy call to reschedule. now a day later.. still no couch.

Alex was great. Very friendly and super helpful. We bought living room and bedroom furniture. Will definitely shop at Ashley again

This experience needs another review, not an edit to my initial post. 7:52pm — the delivery manager calls me about 20 minutes after my initial review and stated that someone was supposed to tell me this morning that the delivery route changed and they were overloaded. Said they were on the way to store to pick up couch now. (At this point, the delivery tracker was stuck on one location for quite some time.) 8:30pm — I called once more, and the same person told me that they were at the warehouse now loading then heading my way. 8:58pm — the delivery manager called me and said they’re on the way to me now. I live about 15 minutes from the store. It’s currently 10:30pm with nothing. I checked the delivery tracker and it showed a live location now in Itasca, Tx— 30 min away from me and it said 10:45pm is when they’d reach me. I refreshed my screen a moment later and it says “ouch it looks like we missed you!” WHAT!!!!!! How are you gonna tell me they picked up my furniture and are heading my way now and then pull this “we missed you” BS as if i wasn’t waiting all damn day. I understand it’s late but don’t tell me one thing and do another!!! Corporate will be hearing from me first thing in the morning.

Great experience in the store. However, delivery is another story. I was given a delivery window, 12-3. Tracker showed my delivery was for 2:30pm and that I was the 6th stop for the day. The delivery tracker showed that the driver completed 5 stops, and I’m the next one. However, it’s been hours and I’ve watched them drive to at least 5-6 other delivery locations. It’s currently 7:35 and the time keeps getting pushed back in 30 minute increments. I got ONE automated text at noon stating there was a delay and they would provide more information. I was not provided with any information for 6 1/2 hours, so I decided to reach out. I tried calling customer service and they stated that whatever department was not responding, also waited on hold for 25 minutes just for that rep to tell me NOTHING. There’s no phone number for the store directly so I asked to get transferred to the store, someone, anyone, and the automated system stated that they are closed, currently, my store is still open. Even the agent on the chat via website was not helpful and told me to call them. I paid for my order in full, even got the warranty and they charge what 3-400$ for delivery just to get the run around all day?! Do they think people can sit around and wait for a delivery all day? Seriously so ridiculous. If I knew this was going to happen, I would’ve rented a uhaul and picked it up myself to save me time and money! Not recommending to anyone.

Great service. Looking forward to our new furniture delivery next week. Thank you

The lady that help us was very informative, and helped us pick out the perfect mattress for us! Thanks.

Great service and good deal. Look for Lalita Fields or Elizabeth Cruz when you go. Both helped and answered all my questions. Went above and beyond. Thank you.

Dalton was awesome to deal with!

Awesome sales person.

Our experience at Ashley’s was exceptional! We initially walked into the store intending to browse quickly and avoid interaction. As expected, a team member—Alex—greeted us right away. He gave us a brief, helpful overview and then respectfully allowed us space to explore. Not long after, he returned with additional insights, and we found ourselves naturally bringing him into our conversations and asking for guidance. Alex was incredibly professional, knowledgeable, and attentive. He had a thorough understanding of all the furniture and mattresses Ashley offers, which made the process smooth and enjoyable. It was truly a pleasure working with him. We ended up furnishing an entire home and couldn’t be happier with the experience. A big thank you to Alex and the Ashley team for making it such a positive and seamless journey. Highly recommend!

The salesperson, Jenny Gentry is the best salesperson I have encountered in a long time. She upsold me on a bed and sofa I was shopping for my apartment. She was patient with me and made suggestions that helped me make the best decisions.

Service was fine. My only complaint is with delivery time. From date of purchase to delivery date is nearly one month. 9/30 - 10/25.

Ryan, our sales specialist, was attentive and worked hard to meet our requests 👍 My husband and I have different views on what we were looking for in recliners and looks like Ashley Furniture, with their supervised Hulen Store , hit the mark!

Great experience with Dalton. Answer every question and gave us space to walk around and look.

(Translated by Google) Very kind, they treated me very well (Original) Muy amables me trataron muy bien

Great store and Jenny was a very helpful. See you tomorrow.

Ashely’s have always been in my top 3 furniture stores. I was greeted immediately on the showroom floor by Alex. I already knew what I was coming for a sofa I had saw on line for weeks. Alex took me right to the sofa and I made the purchase. I have to wait 2 weeks for the sofa to be delivered, but that’s okay my 4 yr old grandson is coming in a few days so he will not to be able to climb over the new sofa. Thanks for the good vibes Alex. I will see you soon

The people were very nice. But it took forever to make our simple purchase. The first guy had to get help, the girl who helped him seemed to be very experienced, but the computer system they were doing the transaction on sucked, bad. It was a $300 purchase of 4 chairs. That shouldn’t take 45 minutes, and yet it did.

It was an awesome experience the salesman was very helpful and attentive, I would recommend this store to anyone. I will sure return for the other things i need.

My associate Dylon meet me at the door and was helpful through the whole process. We talked business, life outside of business and then back to business. Super genuine human.

I purchased a lift chair from Dalton..at Ashley’s. He’s awesome. One reason I went ahead and bought it on the spot was because of him. Plus I like the chair. You need to keep Dalton around. Thank you!

I purchased a new mattress with Alex who was very knowledgeable about the product. Super nice and helpful. I’ve purchased many item from Ashley. Very easy and not hours deciding. Thanks very much.

Dalton B was great! Came in needing a dresser and was out within an hour! Would definitely come back and purchase more from here because he made it so easy!

Ryan was a great salesperson, very friendly and knowledgeable. He got us a great deal.

Jenny was amazing! Answered all our questions professionally while also maintaining a very down to earth easy attitude and friendly disposition. Highly recommend her!

Great experience. The sales rep was very helpful and friendly!

Purchased living room set. Very nice salesman.

GREAT JOB LIZ. THANKS.

Charlie was very sweet and was ready to help my husband and I. We got the furniture we wanted and were able to use their credit option. We will be returning customers.

Did not have anything i liked. Staff was friendly tho.

I had such a great experience buying my new mattress at Ashley’s Furniture! Charlie, our sales representative, went above and beyond to make the process smooth and stress-free. He was knowledgeable, patient, and provided excellent customer service from start to finish. I’m so happy with my purchase and would definitely recommend asking for Charlie if you’re shopping there.

We are repeat costumers and could not have been more please with the service that Alex provided us. He guided us in our purchase of a new mattress and bed. He really took his time giving us the details and compared a variety of mattresses.

Good service and price

Lovely to work with Jordan! Great customer service.

What a great, quick experience.

I was greeted by Perry right when I walked in the door. He was very good at getting all the info I needed even with him being new. He was later helped by Dalton to complete the process and they explained everything and got me taken care of. The store is freshly remolded so is was nice and clean inside and looked very nice.

David was an excellent salesman today! He met me right at the door, asked me what I was looking for, and took me straight to it. Thank you David!

Salesperson Perry was helpful and informative without being too pushy

Jen was very good at listening to what I needed and very knowledgeable about her inventory!

High level of service , very good quality of furniture .

Customer service was spectacular! And the showcase variety is amazing. I would definitely recommend checking Ashley's out before buying anywhere else. Extremely reasonable prices!

Alex is a patient, charming, and articulate salesman. He spent at least 1 hour thoroughly going over furniture options for me for a new bed frame. He helped me find exactly what I was looking for !

My wife is very particular when it comes to furniture. Buying a new piece usually takes 4-5 trips to multiple stores. Our sales lady, Leah Griffin, was quickly able to determine what my wife's style and color palette was, and directed us to the perfect sectional. We couldn't be happier.

Awesome customer service! Rudy was thorough with reviewing options and ensured that I received a great deal. Will definitely recommend and be back for future purchases!

i was greeted as soon as i walked in very nice had a short conversation with the gentleman the problem was that he walked with me as i was looking at sofas only leaving for a very short time before returning making it very uncomfortable i wanted to shop in peace with out the pressure of a quick sale he also went and had another gentleman come up to me asking about mattress when he knew i was only there for a sofa i left without purchasing anything due to the pressure of the floor salesman.

In store, Alex was patient and knowledgeable. When I was ready to purchase, he went above and beyond to make the process simple and the price very affordable!

Extremely helpful with all aspects of purchase

Allan was great

Jen was an amazing person to work with

It was a very pleasant experience shopping at Ashley's. The sales people were very knowledgeable as well as patient. I have recently moved into a new apartment and was looking for a love seat to finish off my new place. I can hardly wait for it to be delivered, its so pretty and comfortable.

Great buying experience. Thanks, Dalton!

Matt Caballes is so knowledgeable, PATIENT and kind... and really knows how to work the numbers! We are so thankful that he was our sales tech.

Customer service was very nice. Made sure we received the best piece of furniture for our money. Very satisfied.

Alex was excellent. Very knowledgeable concerning product lines.

Awesome experience! Lalita was so helpful showing me all my options in choosing a sectional. So many to choose from.

Great salesperson, fast process and friendly staff. Made choosing the furniture we bought easy and accommodating.

This was my second purchase for this Ashley Store. Great staff. My sales person Alex took great care of me and provided great experience. If you need anything from Ashley please ask for Alex.

Sales lady was very nice and friendly. She did not stay with us and not pester us. However , when i had a question, she was a little hard to find. Very sweet young lady, but the gum chewing is very unprofessional.

Jordan and Lalita worked with us and were very knowledgeable. They let us look at many pieces and were helpful .

Sales person met me at the door and helped me through the whole process of browsing, measuring the pieces, and checking me out quickly

I had the pleasure of working with Leah on furnishing my new home. She was super focused on making sure I truly loved all of my choices and was dedicated ensuring we experienced the best personal experience through every step of the process. Highly recommend working with Leah and will definitely be reaching out to her for assistance with future purchases. Thank you, Leah!!

We walked into Ashley not knowing what to expect. Let me tell you the absolutely amazing experience we had. Ryan Oneal made our experience so great! Great customer service, very good explanation of furniture, cost, and delivery. Ryan is a rockstar. Also the atmosphere in the store is gorgeous, welcoming and set up nicely to show what their furniture can transform your space into.

Do not purchase here. I am a widow and. Purchased a new king mattress with moving base. They only delivered the mattress after 10 days and said the base will be an other 20 days for a total of 30 days to delivery after I paid cash. They will not refund delivery or unopened mattress pad either. I was very disappointed and did NOT experience white glove service as stated on the receipt. Now they are taking 7-10 business days to refund. Wow! Terrible.

Always a pleasure to work with Jordan who applies no pressure but has a genuine desire to assist you with your furniture needs. I appreciate and respect his no nonsense approach and will continue to work with him.

Minh is so attentive , efficient and explain every details to us . It is our first time here and we throughly enjoy the amazing service .

Leah did a fantastic job listening to me and showed me the perfect reclining chair. I bought the first one I sat in!

Everyone was very friendly and very helpful. They helped me find what I was looking for and made the experience very pleasant.

I had to look around for help as it was a busy Labor Day, but I was greeted at the door when I arrived, and Matt was very gracious and knowledgeable in helping me with my purchase. First experience with Ashley! The furniture is much nicer than I had originally expected.

Lalita was our sales lady at Ashley, and she made our shopping experience very easy…because she was knowledgeable and very friendly!

Alex was fabulous! He gave us space and was extremely knowledgeable about the products we were looking at. When we came back to make our purchase he had us in and out in 15 minutes with a better deal than we had originally agreed on!

Compared to other furniture stores, my experience at Ashley’s was better because they had better choices of furniture. After months of looking, I found the dining room set that I was looking for!

Charlie is the #1 salesperson. I have bought from the Ft Worth store several times, he always gets me detailed information and helps with the right selection for my family. If Charlie isn’t at work that day, I’m not buying

Lolita was an excellent customer service person. Very patient, friendly, and felt like family.

Liz was so amazing! She made our whole experience 5 stars

It was a good day to buy a couch and Leah was helpful and got it done for me and my son spent a lot on his new apartment with living room and bedroom furniture.

Alex helped us out a lot, found a rlly good couch and he gave us rlly good details about it. Great ideas on where we can put it, just super helpful all around!!

Awesome customer service!!! Go see Marty!!! He's pretty amazing!

Jen did an outstanding job! She didn’t pressure and provided all the information we asked for and needed to make our decision. We feel like we walked out with the best deal!

Matt was attentive, quick ,very happy with our experience and service . Whole staff spoke ,asked to help

Our salesman Ryan was very knowledgeable with the products and patient while we decided among several different selections. The experience was excellent.

Had a wonderful time at Ashley today… Rudy was absolutely fantastic… He let us do our shopping and just check on us… When my husband & I were all settled on our to be purchases he was quick pleasant conversation and helped us get the most for our hard earned money… Truly appreciate our experience…

Alex was a huge help and the remodel on the store is beautiful

Jen was very friendly and helpful.

Our guy Ryan was wonderful very helpful and friendly. I would buy again from Ryan he knows furniture very well! Thanks Ryan!!!

Leah was extremely helpful & didn’t pressure me.

Alex was great, explained in detail everything about my purchase. Gave me discounts. We appreciate all he did. Please give him a raise…😊it was a pleasure doing business him Ashely!

Had a great experience. Alex helped us pick out the best options.

Perfection. Beautiful bright new atmosphere making it a beautiful experience. So many new items to choose from. The sales people were very attentive and interactive. Am awesome experience!

Leah was very knowledgeable and helpful.

He was very professional ,He wasn't very pushy.I would recommend this place

We had an amazing experience with Matt, from start to finish. Made us feel comfortable and made sure we left with the right set for us and with such an amazing deal as well.

Was such a Pleasant experience. The sales associate was very knowledgeable and Professional, She didn’t waste time but listen so she knew exactly what you were looking for. I highly recommend Ashley furniture store!

Dalton was exceptional! He made the entire buying experience fun and relaxing. He really listened to what I was looking for and helped bring all my ideas together, making the decision-making process easy and enjoyable.

Dalton was exceptional! He made the entire buying experience fun and relaxing. He really listened to what I was looking for and helped bring all my ideas together, making the decision-making process easy and enjoyable.

Ryan was great! I had a pleasant experience looking into mattresses and they had amazing deals going on. It was high time for a new mattress and it was great timing with the deals they had so I am so exited to get my mattress. Walked in to kill time and walked out with a new mattress 😆

Liz helped us find exactly what we were looking for and made the process very easy.

Leah is amazing!

Ryan was the best. Was very good at his job

We loved our experience with Alex. He was very informative and transparent during the whole process. We finally have a living room set and couldn’t be more pleased.

Our sales person Jenny was great. She was very knowledgeable and helped us make a decision that worked best for us.

Jenn was VERY patient and did a fantastic job! If you go into Ashley Ft. Worth; ask for Jenn!

I had a great experience shopping for new living room furniture! Alex was the best to work with!! I will definitely be back.

Dalton is the man very professional and courteous thank you be bless

We will please how we were attended

Rudy was great!! He was so easy to deal with and our purchase was seamless. Will definitely be back to purchase more things for our new home.

Absolutely fantastic service and prices !!! I highly recommend all your furniture purchases at Ashley's My sales man was Alex , Alex is by far the best sales person I have ever encountered in any of my buying needs !

Nice people but we don’t like any options

Good store. Sales person(Leah) very helpful and attentive. Great home goods.

The sales rep. Lalita was very knowledgeable and attentive to our needs.

Great customer service from Liz and Edward! And if I might add..Edward is a hottie!!

As I was looking around for bedroom furniture I decided to stop by Ashley Furniture to see what they have. Upon walking in Leah welcome my friend and I and asked us how she could help us. After we told her we were looking for bedroom furniture she took the time to show us a variety of options. Very friendly, not pushy at all. Previous experience with Ashley store made the purchase easier. If you are looking for anything in the store, Leah is the person to look for!!

Ryan did a great job informing, but also giving us room. Excellent experience!

Jordan was professional and accommodating.

I was looking for a loveseat and the sales team and staff were very polite and professional! Dalton helped me find the perfect one and he was very friendly! I would definitely recommend this place for furniture shopping.

Amazing Experience Alex was Wonderful!!!!!

Ryan O’Neil and Lalita Fields were absolutely amazing in the way they both treated us! Ryan’s unmatched mattress knowledge was invaluable in helping us make our bed choice.Ryan is courteous, professional and quite personable which set us both at ease in choosing a mattress and adjustable base today. You rock!! Lalita was equally fantastic helping us feel comfortable dealing with Ashley Furniture from the moment she answered the phone to our in person meeting. Her expertise in starting us off trying out mattresses and knowing when to call in the expert, Ryan, to assist us with finding the best mattress for our needs was much appreciated. Finally, Lalita’s sweet nature, patience, and knowledge required to complete our new Tempur-Pedic purchase was simply enjoyable. Thank you both for making us feel like we were part of your family and not just the next customer. Shellie and Ed Barr

Liz provided Outstanding Customer Service!!

The manager here (Edward) has to be hands down the best manager I’ve ever dealt with. Matt our sales person was great and was not pushy at all.

We have had multiple experiences with Ashely’s Furniture and specifically with Leah Griffin. Very knowledgeable about her products. 5 star service and excellent communication during the delivery process.

Jen Gentry is fantastic.

08/15/2025. 5/5 ⭐️⭐️⭐️⭐️⭐️ My wife and I had the absolute best experience at Ashley Furniture thanks to Dalton Busby! From the moment we walked in, Dalton greeted us warmly and took the time to understand exactly what we were looking for. He was incredibly knowledgeable about every product, answered all our questions with patience, and even offered thoughtful suggestions we hadn’t considered. What really stood out was how Dalton made the entire process stress-free. He never rushed us, never pressured us into a decision, and genuinely cared about finding the perfect sofa sleeper for the guest room and surprisingly we got a recliner for our living also too. His professionalism, attention to detail, and friendly personality made the experience feel personal rather than just another sales interaction. We’ve shopped at many furniture stores, but this level of customer service is rare. Dalton went above and beyond to make sure we left happy — and we did! If you’re shopping at Ashley Furniture, we highly recommend asking for Dalton. You’ll get top-notch service and walk away with exactly what you need.

The sales associate that helped us had great knowledge of the living room products on the floor and including styles, colors, textures and what would work well together, especially for our unique living room space.

Absolutely hands down the best service ever, Marty was patient and attentive to my family the entire time.Marty made great suggestions and helped my wife and I redecorate our entire front room at an excellent price

Everyone was so helpful the entire time we walked through the store! Amazing customer service all around

Lolita Fields was awesome

Very helpful and professional staff!

I was having issues with my order, the pickup date being rescheduled wasn’t communicated to me by the warehouse. At the store Edward was attentive and helpful in finding a solution. They offered the display but after packing it up they realized it was damage and didn’t hesitate to find another option for me. It may have taken longer than expected but I’m happy with the outcome and service provided with those obstacles!

The ABSOLUTE WORST experience. We spent $7,000 for a King bedroom set and mattress and we have been having issues for over a month and a half. There is no way this company is Americas #1 Furniture store. We ordered June 28th - it’s August 10th and I’m currently sitting in a bed that is caving in due to a broken frame that was not installed correctly waiting on a call from a retention supervisor that was suppose to happen 2 days ago. I wish they would just pick up this junk and let me go to someone more reputable, but once you get it your stuck no matter if it’s broken or not you just have to wait until they can “fix” the issue. I wouldn't want their furniture if it was completely free. Do NOT waste your time.

They were professional and worked with me to find the exact bed I needed at a price I could afford. Couldn't have been happier with my service

Lovely showroom with lots of options. Jen was very helpful and also gave us space to decide on a sofa. She explained every step of the buying process. Thanks!

Jordan was great with helping me choose my 2 living room sets. Thank you ! I can’t wait to have them delivered.

Unfortunately I was lied to about the delivery date twice. So I canceled the order for a full refund. Never lie to the customer if you want this customers return business.

Sales person greeted us early and allowed us to look for what we wanted. She studied the shelves we wanted and gave us the best deal she could. She was really on top of game.

Jen is perhaps the greatest designer/sales associate of all time.

Lalita was OUTSTANDING! In fact, everyone we dealt with was great. Staffs like this one is why we are long-time Ashley customers!

Just wanted to thank Alex at the city lake location by Overton ridge. He was so amazing professional and not Pushy at all let me walk around and would give input on whatever couch I was trying and looking at, also he went way above and beyond I had an issue qualifying for the 0 interest but he was able to help get me approved with another finance and I walked away really happy. It was a pleasure working with Alex to get my couch and I hope his managers know what an amazing employees he is and what he brings to their team.

My family and I came into Ashley Furniture completely undecided on the perfect couch for our home. My husband and I were leaning in completely opposite directions, but Liz was so patient, informative, and incredibly helpful throughout the entire process. Even with the store going through a remodel, she took the time to plug in and test every electronic feature for us—seriously above and beyond! Thanks to her help, we finally landed on the Larce 5-piece Next-Gen Nuvella in Dune, and we couldn’t be happier. A big shoutout to Lalita as well—she was so kind and worked alongside Liz to help keep our son occupied, which made the experience even smoother. They truly felt like a genuine team, and the whole vibe was warm, welcoming, and stress-free. 100% recommend asking for Liz when you visit!

Alex was amazing! He took the time to educate us on choosing the right furniture pieces, helped us understand how to contrast styles, and even guided us toward finding the perfect mattress. His knowledge and kindness made the entire experience stress-free and enjoyable!

Jen was absolutely phenomenal. She made sure we understood what we were getting and that we were ultimately happy with our purchase after reviewing several different potential products. No pressure, no gimmicks just friendly help and education. Definitely ask for Jen!

Marty was very helpful. I have a hard time making decisions, but he made me feel like I definitely made the right choice! Thank you, Marty Flynn!

Sales person Jinny did a first class job for us.

Did not really expect to purchase anything just browsing. Alex was a Big help in making up my mind as to what I was looking for. Thanks

Alex was so helpful and knowledgeable about the furniture we were looking for. I will definitely be back in the future and will be asking for him. Alex is the best to work with!

Jordan, the store manager, was fantastic and so helpful. We met him over a year ago when we first went in the store to look for new couches, and last night we came in and finally pulled the trigger on that AND a new bedroom set. He was patient, funny, and my wife and I said we both hope he sells furniture forever because we wouldn’t want to go to anyone else again! Thanks again for all your help and patience!!

Dalton was a perfect choice for us. If we hadn’t been blessed with him; we would only have shopped for ideas, and taken them elsewhere . We were previously treated very, very badly by Ashley in Arlington.. Thanks to Dalton, we will be customers again. Only at the location he is at.

Liz was absolutely amazing. She was helpful when we needed her and gave us our space when we needed to talk. Highly recommend coming to Ashley furniture. Great selection.

Purchased a new mattress, headboard, & footboard almost three weeks before I needed them delivered. Was told there was no problem with stock or my delivery date. Three days before they were supposed to be delivered I received confirmation that my delivery date was set. The next day I get a notification that my order needs to be delayed 2 weeks because my mattress is no longer in stock. I called the store and spoke to a manager whose same began with an “E” I’m sorry I do not remember his actual name because he is the only helpful person in this story. E listened to my concern and understood that this delay wasn’t my fault and didn’t want my wife and I sleeping on the floor so he found us a comparable mattress and rescheduled my delivery for the same day it originally was scheduled for (today). Last night I received a confirmation that my furniture was scheduled for this morning between 9-12. This morning at 9:15 I got a text saying it had to be rescheduled again for 2 days out. I called the store and a man answered the phone. He did not identify himself but told me E was not working today but that he was also a manager. I explained what happened and this new manager said “let me log into my system her and call you back” not only did he not call me back he ignored MULTIPLE calls from me just trying to get an update I am currently writing this review while sleeping on the floor of my new house because Ashley Furniture cannot handle deliveries. Would give 1 star if it wasn’t for E. Edit: The response from the company below provided the general customer service number I have already been in contact with. They 1) put in an escalation ticket to find out why my order was cancelled and would call me back in a couple of house. They did not call me back & 2) rescheduled delivery for two days out (tomorrow) we will see if i get my furniture then.

I bought 2 expensive recliners from Ashley furniture 3 days ago and they were just delivered yesterday. This morning I got an add from Canales furniture for the same exact recliners for $70 cheaper per chair. I went to the store where I bought my recliners and spoke to the store manager who just blew me off and said he can't price match anything and asked a sales associate to help me. She has no authority or knowledge as to how to get a refund approved for a price match. I then went home and got on Ashley's furniture website and spoke 2 someone there about this issue. I was told that they can't price match anything from any other site than Amazon. They also said once your items are delivered, your purchase is closed and can't even do a return unless it was damaged in delivery. They created a "wishlist" for me in my account to completely furnish 2 full rooms worth I've $5,000 that was going to be purchased next week and delivered. They are willing to give up over 5,000 in a sale to not match and refund $140!! This really shows that once they have ypur money, they don't care about any customer pr doing the right thing. I will never shop at Ashley's furniture again and had my wishlist account deleted. I don't recommend anyone shopping with this company due to horrible customer service and ridiculous policies they claim won't allow them to help at all. This place is just out to get your money!!!

They never delivered my couch and will not cancel the order or even help. What a shame. Do not buy from Ashley! Shame on them! They stole my refund too.

Pleasant and expedient experience!!! After reading the comments left by others, I prayed for the best. And I DID receive it. Hopefully, more customers and employees will extend kindness and receive the same back.

Jordan was extremely helpful in our purchase today.

Salesmanship at its best. They care and are committed to meeting your furniture needs. Jen is a perfect example. Ashley is lucky to have her.

Our sales professional Liz was friendly, courteous and semi-efficient (too many Supervisor approvals). Merchandise Pick up was a nightmare they could not release our dresser to us at the warehouse because the store personnel was still in our file. We tried to call the store and got no answer for 20 minutes to release the ticket. So the sale side of the transaction was great, but the pick up was absolutely awful!

I feel that the sales manager along with the person who helped us. We’re really really pushy, and they were even getting things together without me. Really saying yes, I’ll take it. My experience. There was not pleasant at all whatsoever and be careful what you buy it. Ashley cause once you pick it up. It’s yours no returns. We have an open box that I wanted to return. And they said no. There’s no returns. Ridiculous. I will never shop at Ashley furniture store ever again. Good luck to all future. Shoppers there.

We found an amazing sofa within our price range. Jen was excellent she showed us sofas within our price range, gave us a lot of options to choose from, and explained everything in detail. I would highly recommend Ashley Furniture. Ask for Jen when you go in.

I loved the experience. Jen was so helpful!

She knew exactly how to help us pick out the bar stools we wanted

The experience of buying our new dining room set at Ashley was great, Leah greeted us with a friendly smile and courteously, and happily assisted us without pressure or expectations. We have shopped previously at Ashley and have had great experiences every time.

I found what I was looking for and purchased it. Joseph was helpful and professional.

Great sales representative, I already did my research so knew what I wanted before going into the store. I can’t wait to receive my new living furniture

Rudy automatically came up to us and asked how he could help us. He had great customer service and professional communication skills. I would recommend a family memeber or friend coming to see Rudy. Thank you for the great experience!

I found a couch for a great price online and called ahead to make sure the store had one for me to try. I loved it! The salesman Rudy was friendly and knowledgeable and hooked me right up with delivery in just a few days. Great experience!

Had the BEST experience working with Jen today to buy a new sectional. She was so kind and knowledgeable and made the buying process smooth and easy. Would highly recommend!

Very friendly staff. I could not have asked for a better experience. Brody was very knowledgeable and made us feel comfortable.

Brody was super friendly, helpful, and knowledgeable. He made it super easy to find what we needed and made the experience very pleasant.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!!!! The manager is apparently always in a meeting when we go up there or when we call to discuss our issue. I’m assuming he’s a coward who hides behind his floor employees and expects them to do his dirty work. We refused a piece of furniture at delivery and it was not taken, that was three weeks ago!!!!!!! Since then, we have been to the store twice and called about four times with no success in getting this piece of furniture removed from our home. We have been reassured on every single occasion that we would be getting contacted for someone to come pick it up and that has not happened either. We have also let them know that at this point it does not matter how much we like the furniture we are ready to send the whole thing back because this whole experience has been a nightmare. Seems once they are done making a sale that they are pretty much done with you. We have even told them we would gladly deliver the piece of furniture ourselves to the showroom and we were advised that would be a very bad move on our part. So what are we supposed to do then? No one is helping us and no one is calling us back and the manager is a joke who hides in his office and collects his paycheck. Do yourself a favor and go somewhere else for your next furniture purchase. The furniture is nice but it’s not worth the headache and the crappy treatment by the staff in the store or the so called “customer service” line you call.

Ryan was fantastic great to deal with

LALITA was a gem! She was patient, she listened, and provided specific services to address my needs! Smooth furniture transaction & for me that’s saying a lot !

Alex was so helpful!!! Thank you so much

The team was awesome highly recommended

Everything went as planned

Had a wonderful experience buying a couch here with the sales rep Joseph Mills!!! We looked at a lot of couches at different stores but ultimately found the best value for price AND best service at Ashley. Delivery was also super affordable

Matt was the best sales associate EVER! He was excellent in every aspect; he knows the products and all of the details, knows the materials, and was excellent in choosing a financial plan and making sure that we got every special offer available. I cannot recommend him highly enough! If you need furniture please go see Matt the best furniture buying experience you've ever had!

They price matched some furniture that I found for cheaper elsewhere without any hassle

Attacked by sales person at entrance who quickly developed an attitude and when I told her that I was going to lunch to discuss our purchase with my wife and would be back with a decision she told me she wouldnt hold her breath.

Great store. Lots of selections. Great prices.

Mr. Ryan O’ Neal was very friendly, helpful, and patient with us while on our visit.

Charlie & Brenda were great they explained my options & helped me get the bed I liked definitely coming back to purchase in the future

Charles at Ashley Furniture was amazing and had a wonderful sense of humor. We told him what brought us in today. He went online and ordered us exactly what we were looking for. We’re locked in with Ashley.‼️❤️ #ThanksYouGuys

Another great purchase experience at Ashley…Thank you Leah Griffin!

Alex was was great! He was very informative, but also knew when to back off and give us space to look and talk on our own! Great service

Jen was fantastic to work with

Matt Caballes is very good. He's very knowledgeable and so easy to work with.

Despite the construction in progress, the store was clean, bright and welcoming! Friendly service too 😊

Jenny was awesome!

It was a very easy process.our Salesman was very helpful ,polite and very helpfull.Answer all our questions

We had a great experience at this location. Alex V. was an amazing home furnishing specialist and we enjoyed working with him to purchase a new sofa.

ASK FOR ALEX!!! He was SO helpful and informative. He let us have our time to look around the store and browse but also checked in on us. He was kind and helped us through the whole process without pushing us or making us feel pressured to buy anything. We will definitely keep Alex at this Ashley's in mind if we ever want to look for other furniture.

We purchased living room furniture. We received excellent service and paid a good price.

They notify you to let them know when your headed there in 30 minutes and I had to wait two hours more than that. It was scorching hot.

Brody was fantastic he helped and didn’t make it feel like he was there to sell me something we just had a good time and us find exactly what we needed for our new sectional

Worse experience ever, as soon as we entered the story we were asked how much we were looking to spend. Really???we didn’t answer that question, we told him we are just looking around; then the seller said “ ok, I be back “ then he never did. Another seller approached to us and took care of us. We were desperate to get furniture for our home and decided to shop there. When all items arrived some were damaged, we were told that if that was the case we could chose to return them at the same time, but that was not the case we were told that we have to filed a claim with the insurance. I was like what????? It took for ever to get out furniture and still having issues with. Never again expending so much money ey with them.

Great service!!

I’m so disappointed with Ashley furniture, I just received my new bedroom set and it was damaged and when I called they told me I would have too submit a claim, as if I didn’t have nothing else to do. Which I proceeded to do. I was also told that they will probably send someone to repairs the furniture. I paid for new furniture not for furniture that needs to be repaired. I’m so disappointed. 😔 I had plans to go back for my living room set and my dining table but that will not be happening.

Liz was very helpful, and patient with me. Great job Liz

Joseph was very professional! He explained all the details about the furniture I was purchasing and even helped me make decisions when it came to how to decorate and what color schemes worked best! He is very knowledgeable and great to work with! Will definitely be back to work with him for future needs!

Joseph Miles was awsome! We walked in and told him what we were looking for and he took us to an exact match of our current furniture. The whole place was so nice and Profesional. Thumbs up!

Our sales person Rudy was wonderful. Everyone in the store was friendly and very respectful. We found what we wanted and can’t wait for it to be delivered. We will definitely go back again.

Excellent service from Liz. This was my first time shopping at Ashley, and I was met with professionalism and knowledge from Liz. She made the buying process very easy and explained everything in great detail regarding the purchase. Thanks Liz! Likewise, the newly renovated side of the store looks great and is a great location to shop for any home needs!

Charlie was a huge help, explained everything well, and was very personable! Bought my couch the same day (:

We’ve purchased from Ashley Furniture a few times over the years and have always been pleased with the quality. They have tons of options and usually the sales people are good about being available to help without being pushy at all. It’s a great shopping experience. They also offer deferred interest financing, which is handy!

Alex did a great job, helped us so much and was quick to get us taken care of. This is why I keep coming back to purchase furniture here. Good quality furniture!

Leah at the Fort Worth, Texas branch did an amazing job helping me with my issue; Thank you!!

Easy, quick, friendly service! In and out in 15 min. Knew exactly what I wanted.

Joseph Miles was fantastic. He gave me space when needed but was available when I had questions and had to talk it out.

Great experience. Alex was nice and helpful with our search for a mattress.

Our experience was awesome! I highly recommend Joseph Miles as your sales representative. He was great we spent 4 1/2 hrs. At the store but it didn't seem like it. Joseph was very knowledgeable about all the products in the store and so helpful. We walked out with everything we needed at a great price. Thanks Joseph 😊

Great job!

Loved jenny, she was very helpful with helping us find the furniture that we needed

Worked with Alex. He was great and helped us at every way possible to get the discounts afforded to us. Great experience.

Jenn is the best. So nice and very helpful.

Great customer service

Worked with us on a good value

Excellent. If you’re in Fort Worth ask for Alex he will help you with all your furniture needs!! We have had a great experience today buying furniture. Alex made it simple !

Attentive salesperson (Alex), quick response time to write up order, and very professional. Great prices are a nice treat, too.

Great people to work with

very good offers

Alex and Pillow salesperson was awesome, kind and so professional!! I will be back to purchase more furniture. Thank you!!

Alex was a wonderful sells rep and was very helpful to get me what I was wanting and at an affordable price.

I wouldn’t give any stars if it were an option. Bought a recliner from the cityview location and had to pick it up at the warehouse. They would not let me have the recliner without my wife being present. We live out of town and my wife had to come to the warehouse or the store where it was sold. They would not call the phone number on the invoice to ask if I could get the recliner. Will not buy from Ashley again

Very good experience. Would recommend.

Though under construction at the time I was greatly impressed with how organized and clean the half of the store that was open was. Our sales associate Marty (who indicated he was a manager) was very helpful, very accommodating and very understanding of our "wants". He got us set up in a timely manner and was very professional the entire visit. No pressure to upsell, no pressure to buy outside of our comfort and patient with our indecisiveness. Highly recommend Ashley furniture and this store!

Very friendly staff with great products.

I highly recommend this place if you're in the market for a new sofa. Great products, excellent service, and a little extra saving. Charlie, in particular, was incredibly helpful throughout the entire process. Thank you, Charlie, for making my shopping experience so enjoyable! I am expecting the sofa to be delivered next week, 6/04/25.

Great sales person. Definitely knew the products and fun to talk with. The store will be nice when renovations are completed

Very helpful

Our sales person Dalton Busby made the whole transaction seamless and enjoyable. He is the best!! We will definitely be back again.

Very friendly customer service. A lot of available options, and a good place to shop for furniture.

Leah was an excellent help. Made the process very easy and stress free.

The wife and I stopped in and was met with excellent customer service by Matt who is pleasantly knowledgeable in various areas and made our shopping experience fantastic!We’ll be back for more!

Our sales aassociate, Lelita, was very helpful. She went out of her way to help us find what we were looking far.

Great experience!! Lily was super helpful in helping me find a couch and chair since the previous one I had seen last November was discontinued. Great service!!

I was very well taken care of

Leah did a fantastic job, not only setting up the furniture but explaining to us the ends in the outs of the warranty as well as some things we might have not considered when making our purchase. Thank you for the great experience.

Very dedicated to our needs. Making things work out for us

Liz immediately step forward to help she saw me looking for somebody and she said hello can I help you. Sure I said. I walked around I saw first couch love that it was comfortable she show me another couch because I asked her too. But before I finish I say you know what let's take one more walk around let me see if it could be another couch just let me sit, found the perfect price I could get the ottoman too. She was professional and very helpful and she introduced me to the manager he was excited at the end of the sale too they shout he did. I know when to shop now, holidays. Texas just have wonderful happy people! I'll be back.

Matt helped us out and did a great a job!!

Deric & his crew delivered my sectional & picked up my other sectional (It was a swap) they were so kind and polite really went out of their way. Thank you guys you were awesome!

Great Salesman (Dalton Busby). He was very informative and helpful. Thank You. Great selections and comfortable recliners.

A very sweet and helpful lady named Lalita assisted me today. She found me exactly what I wanted and helped me to the end of my transaction

OUTSTANDING! Charlie and Marty worked really hard to get me the bed that I wanted for a great price and great delivery date. I really appreciate the time those two took out just to help me. I definitely recommend going here and ask for those two

The delivery was fast and efficient. The guys did a Great job and left everything neat and tidy. Fantastic experience from beginning to end!

The delivery process is horrible. When I left the store I was told that furniture would be delivered on TU. Next I heard that it would be delivered on TH. I wasn’t told that I had to confirm any text messages about delivery. I’m elderly and hate dealing with technology. I’ve dealt with your store for many years w/o this problem. I would not recommend you to any family or friends.

If I could give zero stars, I would. Our experience with Ashley Furniture has been awful from start to finish. We spent over $10,000, were told repeatedly that everything was in stock, and then found ourselves sleeping on the floor for weeks due to a delay we were never informed about. When the order finally did arrive, it was wrong — because of course it was. The communication has been nonexistent, the customer service is scripted at best, and the entire process has felt like a complete joke. But don’t worry, I’m sure we’ll get the classic, “We’re so sorry for your inconvenience, please call or text us,” response — aka, we don’t actually care but here’s a generic message so it looks like we do. Save yourself the money, time, and headache. Shop literally anywhere else. & Rudy? Not cool, not cool- we feel pretty jaded.

🥰

Disappointed in the sales person, but happy with product.

The sales experience was great. My wife and I bought a house and went with Ashley to furnish the master bed room and one of the guest rooms. We were on a tight schedule so I elected to pick up the 11 items from their warehouse about 15 minutes away. I previously scheduled help to carry the items and as well as helping to assemble/pallets the items. We got everything together and set up, but them noticed that we were given a Tempur-pedic bed in lieu of the spring mattress we paid for. 10 out of 11 items isn't so bad I guess... but I aren't been able to get in touch with anyone and will have to wait until Monday to hopefully get it resolved.

Great customer service from Jenny Gentry. We found just what we wanted!

I had a fantastic experience today and I’m very satisfied with my service.

Dalton helped me find everything in a short amount of time. It was nice to have someone who was knowledgeable and friendly. Thanks Dalton!

What was so awesome about our experience is that this extremely sweet lady Lalita greeting us and then allowed us to look around without hovering. She was funny, attentive and knowledgeable about the furniture and made the experience very enjoyable. When we return to Ashley's, Lalita is who we ask for. If you want someone knowledgeable about mattresses there's Liz! These two ladies know their furniture!

(Translated by Google) A variety of furniture for all tastes, from rustic to elegant, with different styles for both indoor and outdoor use. (Original) Variedad de muebles para todos los gustos, desde rústicos a elegantes con diferentes estilos tanto para interiores como para exteriores

Joseph Miles at the Hulen store in Fort Worth was very patient and kind to me. Definitely recommend.

Great service.

Leah helped me out replace my Accent chair for my office. She got me in and out quick and was very attentive.

Very great experience. Ryan went above and beyond to get within our needs.

I had seen recliner loveseat at Ashly furniture on facebook. We met Alex at the door and he showed us what we were looking for. We liked one that was a little hi

Best experience I've ever had buying furniture. Not one negative thing I can think of

Love this store and love the furniture 🩷

My sales rep Rudy is absolutely amazing! If you need a solid sales rep who will be kind, listen, and honest with you- go to him in Fort Worth, Texas off of Hulen. I go to him for all furniture purchases. The delivery of my items was at first had a lot of challenges due to it being a third party that delivered my items, and the delivery driver was not equipt with the support and tools needed. However, I contacted Ashley’s delivery department who listened to the experience, sympathized, and gave great customer service to correct the mishap. Even though the delivery itself initially wasn’t the best experience, the delivery person did take careful time and effort to put everything together like I wanted even at 10 pm at night when everything finally got into my place. I sent him home with snacks, water and a cash tip as a thank you because the mishaps were not his fault. He was sent by himself to deliver items when it was a two-three man job. Just a disclaimer, I really think this was an isolated event, as Ashley’s usually always has a smooth delivery.

Shopped 4 stores today looking for a powered recliner combo. Ryan had just what we wanted at the right price and arrangement s.

Ryan is an excellent salesman. He was friendly, patient and thorough. He focused his efforts on helping us choose the most appropriate furnishings for our needs.

We had a wonderful experience with Jenny assisting us with our furniture shopping. She could not have been more helpful. We quickly found what we were looking for and made our purchase. The line of available furniture was very impressive.

The staff was courteous and helpful, especially Dalton.

My mom‘s favorite recliner finally gave out and she needed a new one. She’s very old and taking her to the store would be really problematic. She remembered that it had been at Ashley that she bought her previous recliner. I thought what the heck and called over there. Jennifer quickly found my mom in their records, and discovered that her previous recliner was out of production. She patiently worked with me to find a new suitable replacement, and get it delivered. It was the best customer service experience I’ve ever had with Jennifer.

Rudy was very attentive and helpful!

I would like to share an experience with a recent purchase made with Ashley. I decided to buy 2 more chairs to add to my daughter’s kitchen table. The order was placed online and salesman was very helpful. The chairs were delivered using a drop off on porch service not assembled. One of the chairs was missing parts and a call was made to customer service. They said a claim was made and the part was on back order and can take weeks to receive. I begged them to please replace the chair and waiting weeks was unreasonable. They told me they will not replace and waiting was my only option. Of course I got angry because this was unacceptable. This was not a special order but a simple kitchen table chair in stock. I even said the chair could be brought back to the store or warehouse but was told if I did that it would be considered abandoned furniture. I did spend at least 3 days with multiple calls waiting probably a total of 3-4 hours only to have my last conversation with a woman representative who was a “higher up” say she would not accommodate my request either. Of course I was annoyed and voiced my opinion and she actually said she will no longer speak to me about this issue because the chairs weren’t delivered to me. Excuse me I PAID for them and that was my order placed. So please be aware Ashley furniture can deliver damaged products to your home and you can wait weeks for replacement parts because you have no other option. As for the table and chair delivery that was an experience as well. Delivery was scheduled for April 8th between 5-8. Delivery service showed up at 10 pm with the wrong chairs and correct table. We were told someone will reach out within 24 hours to correct order. We received no call and had to reach out to them and again no apology. Again I begged that since it was their mistake could it please be delivered within 2 days. They said no and communication then was done with a text to reschedule a delivery the following week. Extremely disappointed with how they treat their customers. I had to purchase 2 more chairs from another company because waiting weeks for a part that is on back order while this product is stocked and inexpensive is unacceptable. The response to me is a joke telling me to call or text the AI chat bot. I have already spent almost 4 hours with many different agents trying to resolve this issue. Every employee told me your policy is to have the customer wait for a part on back order. Clearly that option didn’t work so I needed to share my experience because although your AI generated post looks sincere it’s not truthful and just more wasted time on my end with no solution. At this point all I want is a refund and you can have the chair back. I would never trust that chair to be sat in if it was able to be assembled.

Consultant was very helpful and friendly

Jenny was awesome!!! She’s was very professional, helpful& patient.

Good job from the time we walked in until we left. Charles did a good job

Went in to purchase a mattress, didn't really know what we were looking for but thank goodness. Jason was the sleep expert there and helped us to choose a bed.

Great customer service

(Translated by Google) Very punctual and fast 👍 (Original) Muy puntuales y rápidos 👍

Joseph Miles was the best help ever..worked with me to find just the right sofa set and best price. Worked the numbers and looked at every detail of the different sets..he’s a great asset to your company..a caring salesperson.

They did what they said they would do and they were on time

Awesome customer service from Jason A. in the mattress department. Some of the best customer service in the business he helped us for over 3 hours and was as polite, patient, professional and accommodating as anyone could be! Amazing service!

I just ordered a sleeper sofa and dining room table with assistance from Alex! Literally, the BEST customer service! He made sure I was getting exactly what I wanted and it didn’t feel like he was trying to “sell me on something” just to make a sale. He encouraged me to be informed, take pictures of everything, and tested out tables with me when I was concerned about seat spacing. LOVED MY EXPERIENCE! Now just waiting for my pieces to arrive!

I had a very eventful joy able experience. Jason was extremely helpful and friendly. He helped me with my selection of a sofa and a gorgeous rug.

Ryan and Jordon did an awesome job. They made our purchases easy plus it made sense for what we were needing. I would recommend them to my friends.

Liz and Brenda at the Hulen store were a great help! Made my purchase an easy and smooth process

My sales person was Lily and she was amazing. The only will I be back, but I will recommend to other others.

We had a great experience, our salesman Joseph was very helpful and made our buying experience seamless.

I ordered a new kitchen table. Can’t wait for it to come in. The store was nice and the salesman was awesome.

Marty was great, love my new couch!

Jenny was amazing. No pressure and exremely helpful. A great exerience as tshe made us feel like family. Will be a customer for a long time. Thanks Jenny

Alex was very nice and got me a really good price on a recliner.

Jenny was fantastic!! I highly recommend them for all of your furniture needs.

Purchased a sectional from the Fort Worth store. We weren’t totally happy with it and Ashley helped us find the right piece/s for our home. We’ll come back again.

If you want the #1 hassle in furniture shopping, go to Ashley’s. I placed my order in January for a mid-March move-in — plenty of time for a non-custom item. It’s now April, and after six failed delivery attempts, I still don’t have a complete, usable bed. Every delivery has been late, incomplete, or missing hardware, and each time I’ve been given different excuses with no resolution. Customer service is completely disorganized — no one takes ownership, I’ve received conflicting information every time I call, and I’ve wasted six separate evenings waiting for deliveries that show up late or not at all. Even after being promised an exchange and a quality check, they continued to deliver the wrong parts. Ashley’s has failed to fulfill their end of the agreement and made no real effort to make things right. I’ve never experienced such poor service and complete lack of accountability. I will never shop here again — and I strongly suggest others avoid the frustration.

My sales person was excellent and very patient and helpful

I bought an Ashley hybrid mattress with adjustable base. It would be OK if I didn't spend any time sitting in it with the back up. The places where I sit the dents on it are not visible when you're not sitting on the bed. I'm 76 years old and I have a very difficult time getting out of this bed because the places where I sit become very soft and dented in about 2 inches, and make it very hard to get out of the bed. I contacted the warranty department and they send a Man to my house. Since the dents are not visible when you're not sitting on the bed of course they denied it. The mattress also slides down so much on the adjustable base that it looks like the top part is coming apart from the bottom. Of course they said there was nothing wrong with the mattress. It must be the adjustable base and that there were no dents in it. This is absolutely the WORST Mattress I've ever had in my life. DO NOT buy an Ashley mattress. The base I received is also much taller than the ones in the store and I have to have a stepstool to get on the mattress.

Great customer service

My delivery was supposed to be on 4/8/25 between 11:30-2:30 I received 2 texts confirming this. I donated my other couches bcuz of this confirmed delivery, only for Ashleys to tell me that i need to schedule another delivery! Now my family and i have nowhere to sit! I waited 2 months for these couches and still dont have them. Im a very dissatisfied customer and will not be making any future purchases with Ashleys. Do better Ashleys!

It is really this time I buy from Ashley so far coffee table when I go to the warehouse there was no any discipline. I waste a lot of time at the warehouse.

Leah was very helpful and very nice. Thanks

My experience at Ashley furniture in Ft.Worth was excellent. Alex was absolutely wonderful and kind.

The General Manager at this specific Ashley store in the HULEN area - Edward is so professional and is good with his customers and also with his salespeople. Great service and awesome experience.

Jason Austin went above and beyond to make sure i was very pleased with the items i selected. He sat down with me for over 3 hours as i selected what i wanted for my new home.

I am really happy with the customer service. Ryan listened attentively for what I wanted and helped me mark my favorites as I was walking through the store. He also was knowledgeable about the mattresses and was patient as I asked my questions. He went above and beyond to make sure I had a good shopping experience. On delivery day, Dexter did a great job with delivery and assembling my mattress and table to make sure I was satisfied how everything was set up. I am very pleased and would high recommend this Ashley Store location.

Alex was great and very helpful without being pushy. Great place to shop.

Great experience with Jason our sales guy today. Would recommend him to anyone looking to buy from Ashley’s.

Beautiful selection, friendly helpful sales people.

Very good and efficient experience