Ashley Store Fort Worth, TX

(Translated by Google) The person who helped us was very kind and very patient. (Original) La persona que nos atendio era muy amable y muy paciente

We were very satisfied with the service from Liz But some what dissatisfied with no being able to use our 50 dollar coupon we received from our internet service use. 2nd time

Liz Cruz met us as we were coming in to look at a recliner. She took us straight back to the exact item we were looking for and within a few moments had verified availability, explained delivery and the available protection plan. We made our purchase and were on our way with no fuss at all. Very pleasant experience all around. Looking forward to delivery of the recliner.

Great experience.

My wife and I were shopping for our first set of bedroom furniture as a married couple. We looked at several sets here both before and after the wedding, and each time worked with Jason Austin. He was absolutely great and made the process super smooth. Jason was patient and thorough with the back-and-forth about what exactly to get from the set we decided on, how that changed pricing, delivery, etc. He was also great to chat with - we spent probably as much time just chatting with him as we did finalizing everything on our last trip to the store. I'd highly recommend shopping here and working with Jason specifically.

Alex took care of us as expected. Second time we have used him for purchases.

Joseph was very knowledgeable. He made it easy to decide what I needed. I appreciate him for taking the time for me. Thanks again,

Joseph was amazing, very customer oriented and all the best person to assist us.

I enjoyed working with Lilly, it was an awesome experience.

Leah was the best! Very professional and very helpful.

Everyone is always so nice and the mattress guy knows what he’s talking about!

Experience was top notch. Questions answered expertly and suggestions offered were accurately focused on our basic plan, so no distractions trying to talk us into something we were not interested in.

Staff was very friendly and helpful, found what we wanted with no pressure or anyone pushing us to buy, would recommend and will go back again

Per usual, great service and can always find what I'm looking for. Very satisfied customer here!

Our sales person was very helpful and knowledgeable. Would recommend her to anyone.

Charlie was a lot of help and very patient with us. We really enjoy doing business with him.

My experience today was so amazing they made it so easy for me to purchase furniture. It was unbelievable however I will be paying it off in under 12 months lol but it was such a great experience.

Liz was a great help and I can’t wait to see the new chairs in my home.

We had a very positive shopping experience at Ashley Furniture store, on Overton Ridge in Fort Worth today, with Lily Salazar. Lily was very knowledgeable and friendly. She was very patient with us trying to make our decisions. We had a great time buying our new leather sofa, loveseat and rug.

The service we received was outstanding. Every salesperson in the store was friendly and welcoming. Great customer service 💚

We were given a time frame for delivery between 4pm and 7pm, now the tracker is saying 803pm. Poor service

Pretty good selection of inventory. A little disappointing to spend $20k and still be charged nearly $1000 for delivery. Also, prices on pieces are a bit deceptive.

The young man that helped us was very knowledgeable and nice. Will recommend Ashley to all my friends

Joseph Miles was so helpful. We were in an hurry to make an appointment and he got us checked out in 10 minutes.

Joseph was perfectly helpful! Got us all the info we needed and helped us save through their discounts. Made it easy for us to decide to purchase. Hope to go back and work with him again!

Lana was so helpful in my experience In getting my sofa. She was very knowledgeable and was there for any questions I had. Ashley furniture was a great experience with the whole crew and had lots of wonderful options to pick from. I would highly recommend them.

Great customer service, patient and informative lily was great

Awesome!!!

Everything was good the sales person was fantastic her name was I can't remember that don't have a car but she was great very knowledgeable.

Great experience with Jen! She’s awesome!

I recently visited Ashley Furniture and had a wonderful experience. From the moment I walked in, the staff was incredibly friendly and welcoming. They made me feel comfortable and genuinely took the time to understand what I was looking for. I was especially impressed with Jason, who went above and beyond to help me find the perfect pieces for my home. He was attentive to every detail, patient with my questions, and offered excellent suggestions without being pushy. His service made the entire shopping process easy and enjoyable. Thank you, Jason, for your kindness and expertise—I’ll definitely be coming back and recommending Ashley Furniture to others!

Rudy was awesome and very patient. Would recommend him assisting everyone

I was with my mother in law helping her purchase living, dinning, and bedroom furniture. Ms Cruz was terrific. She was so kind and answered all of our questions. It took us a while to make a decision, she was very patient with us. That part was the easy part. They definitely need to reevaluate who they are using for delivering. The right hand doesn’t know what the left hand is doing. It was a joke from the get go. We were told one date, then received a call for an earlier day & time (Monday) come to find out they aren’t even open that day. Which my mother in law had to cancel prior commitments to be there for the delivery. We received several calls about confirming another day and time, which we confirmed. Again they called and texted trying to move the delivery. We kept the appointment as it was. They were very persistent in trying to move it. We were working on selling her house, having a garage sale, moving her to her new house, & getting her to her doctor’s appointment. The time schedule was 4:00pm. They showed up early that morning nobody was there. My mother in law had fallen prior to that day and was in ICU. I was planning on meeting them for the delivery that afternoon. They called and said that they were there to delivery and wouldn’t be able to come back. What about our scheduled time at 4:00. After being panicked stricken and dealing with the rude gentleman making the delivery. We called Ms Cruz she informed us that they would be there at our scheduled time. We continued with our original plan. I pulled through the gates at 2:45pm and to my surprise an unmarked delivery truck pulled up shortly behind me. We didn’t have the keys to move her vehicle out of the carpet yet. They weren’t nice at all and it’s obvious they don’t know how to tell time. Whatever happened to customer service. These two guys need to find different jobs, they don’t belong dealing with people. Be ware!

Joseph was courteous, professional, and very knowledgeable. We enjoyed our experience and will go back.

Alex was great…. He’s one person that will keep me coming back to Ashley’s. Superb customer experience.

Jordon was very helpful and willing to listen to our needs

Went in store with the wife to look around. Greeted quickly by a very courteous sales person named Alex. We were allowed to shop a bit on our own, then when we found the items we liked, Alex was on the spot to help us out. He was very knowledgeable about everything and extremely proficient in getting the deal completed. We are very pleased with the entire process. A big thank you to Alex for making things happen!

As I was discussing with the salesman about purchasing a sofa and loveseat, another customer came up complaining about needing someone to help with a purchase they were interested with. The salesman just got up from sitting next to me doing something with his tablet and left me to help them. I thought maybe he was going to find someone else, but instead he stayed with them. I should have asked someone else to help, but I think he was the only salesman in the store. I waited almost 20 minutes for his return. I should have left the store and went somewhere elsewhere else, but I liked the set we were discussing as he left me hanging.

Nice and easy moving process and super helpful with getting everything situated

Lily was great to work with.

Alex was very knowledgeable and helpful

It was my pleasure to meet everyone, my sales rep Liz to the manager who were very knowledgeable of your products and Liz picked up on what my taste is and showing me various item. You have a beautiful store. I'm sure I will returning soon to complete my bedroom furniture. Thanks to all.

We need delivery on 12/17 give me a ca and I will give you the address Thanks!

Our sales associate, Alex, was knowledgeable and so helpful finding us just what we were looking for. Very enjoyable transaction.

Do NOT buy furniture, especially your beds here. All my furniture has been from Ashley and everything has been so cheap it ends up breaking. My daughter’s bed broke right away. My bed also broke and has a tear from moving it. My sectional also broke and when we sit down we sink into the couch. Terrible, cheap furniture. Will not EVER buy from here again.

I think ASHLEY has turned in to a sorry place with not much better people that work For them. Most of the people when you can get in touch With a real person Are sarcastic, I had one of them tell me I didn’t know what I was talking about when I was t one with the chair that was messed up. Bought a Very expensive bed that I could’ve gotten anywhere else for probably half of what I paid for it which bed and a chair and the chair is lousy. They replaced it to three times because they didn’t want to give me my money back. The bed was over $4000 itself which I could’ve gone most anywhere else And got the same bed for half of what I paid for. Our would never ever buy anything from ASHLEY again and I would tell anyone that they’re sorry don’t buy me anything Which I’m sure this will not get posted since It not in their favor. How are you supposed to sit a chair that your butt was in a hole and is not very comfortable.

This is my second purchase with Ashley furniture at this location over the last 4 years. Both experiences are parallel, despite the timeframe. I got to explore on my own with true input along the way. Nothing salesy about it! They’re working with you on what will truly work for you and it’s an individualized and personal experience. The manager, Edward, helped me the first time and Liz, an all-star human, the second. It’s not often I feel taken care of while making big purchases like these, but 10/10 would recommend this place. I’ve worked in sales and know that the best places put their customers first- so thank you for putting me first! I can’t wait to be on my new lounger :)

Joseph was a pleasure to work with. The whole team was friendly and helpful. If you are looking for new furniture stop in here!

Alex was great no high pressure polite young man

Horrible customer service and wait time I order and paid for all living to set beck in July and it’s now October and still don’t have furniture I have called and called to only get put on hold and wait for a supervisor to call and still nothing do yourself a a favor and stay far away from this company. I will be calling the new station as well

I worked with two sales associates at Ashley‘s today. Charlie and Rudy. Both of them were outstanding with provided me the information that I requested and help me with my purchase.

Travis was a great help in getting what we wanted!

Very informative and a pleasant experience

I love this store !!

Great service! Jason the Temperpedic expert who explained all the details of the features and Travis who greeted us at the door and helped us with our purchase were both fantastic . No high pressure sales and were patient with all my questions . The entire staff were happy and you could tell it had a positive atmosphere! Its was a great experience and I’ll definitely be back!

Had a great experience with Jason Austin in the Fort Worth location and am looking forward to my new sofa and chase lounge

Joseph was extremely helpful, even took my calls on his day off. We really appreciate his help his thoughtfulness and his blessings!

Liz was great! No pushy sales tactics, but attentive while allowing us to shop. We are waiting for our new sectional and coffee table to arrive!

Rudy greeted me as soon as I entered the store. He provided quality customer service. His kindness helped with my decision to purchase a dining room table.

Excellent sales clerk! She was very helpful and kind!

Myvhusband and I purchased a mattress and a couch from Ashley Homestore ,It was a great experience from the time we walked in from the time we left,The saleslady was very friendly and informative ,Her name is Liz ,she was awesome,she made purchasing furniture a awesome experience,thank you Liz and Ashley Home Store

Sales rep was very considerat and professional. Found the item we were looking for and ordered.

Staff was very helpful and patient. They have a lot of stock and options to choose from

Joseph and boys trainee were so very helpful from the moment we walked in. He was very knowledgeable in everything I asked him. Thank you!!

I've purchased there before. It is always great

Joseph was very attentive and took the necessary time to make sure that I was satisfied with my purchase. He was also training a very helpful woman who’s attention to detail and dedication to making sure I was taken care of was great

Jenny was great, had a great experience at Ashley Store, everyone was so helpful. I would highly recommend this store and ask for Jenny she will take great care of you.

Fantastic customer service. Friendly and efficient! Jen was great!

We’ve purchased furniture from Ashley’s several times and their customer service is always superb!

Ask for Rudy Pacheco. He did awesome running all the numbers for us on 3 different furniture pieces. No complaints

Joseph Miles, the best ever. Had him 5 yrs ago and was just as nice and very helpful. Excellent customer service.

Great customer service! Easy and quick experience! Thanks Alex!

Staff was very friendly and was able to help us find what we were looking for and made it easy and comfortable doing so.

Ryan was an awesome salesperson. Wanting to make us very happy

Sales person very helpful but not pushy

Alex was a Godsend in what was a difficult search for the perfect couch, professional, kind and courteous. Truly had no intention of buying today but this store and staff will make buying an easy and seamless experience!

Alex was extremely professional and very helpful, walked in “ just looking” walked out with a brand new sectional completely satisfied with my purchase and customer service!!

Ryan and Ashley were very knowledgeable in helping me find the best mattress for me.I learned so much from Ryan answering so many of my questions and concerns I have had in the past from other shopping sites .Bought a sealy posterpedic with elevating frame and WOW love it.went to this store because a friend has bought several items from them and she was extremely happy with it all. Never felt rushed,my needs were met in a relaxed beautiful store with great price's. I WILL BE RETURNING FOR MORE GREAT ITEMS AND PRICE'S. Only thing negative is we thought store was closed and had to actually go to door and check. THANK GOD THEY WERE OPEN WITH GREAT STAFF READY TO HELP YOU WITH GREAT ATTITUDES AND BEAUTIFUL SMILES. .

Our sales rep, Liz, was great. Quick and easy service. Would recommend this store,

Great place to buy Quality furniture. My sales lady was very professional and helped me choose the piece that I needed. Her name is Lalita Fields. She was a great help.

annoying ads. Only reason im writing this

It was a great experience. The sales lady was fantastic. We will ask for her in the future.

Been here several times always helped by Leah. She’s great to work with, never pressured and great at staying in communication about our purchases.

Excellent customer service at Ashley by Jen! She listened to my preferences and did not stop until I was completely satisfied with the choices. I commend her patience and welcoming attitude. I will definitely shop here again. Great experience.

Jason was very helpful and not pushy at all. He let us explore the store and seemed to come by right when we had a question. He was like the sofa whisperer! I was not planning to buy that day as it was our first stop but we found the perfect couch at a great price and there was no other reason to check out any other stores. Highly recommend the store... and Jason Austin specifically!

Didn’t have 3 of the 4 items I wanted to see. Service was good.

Rudy was awesome, attentive and personable! Thank you!

Liz was great salesperson. The hard party was to find the same at NFM on sale $600 buck cheaper and the furniture protection package was cheaper with same coverage. Love Ashley furniture but not happy about large increase. Purchased 2 couches and console table.

Alex was awesome! Patient yet answered all of our questions. Wasn’t pushy at all.

Jenny Gentry did a great job!

Jenny was great. She helped us find what she needed while providing the expertise we didn't know that we needed. We checked out most of the other furniture stores nearby, but they all lacked the quality and selection that Ashley's had.

My experience was a good one had a very nice sale man and process was easy.

We had a wonderful experience, the sales lady Lalita Fields was the difference maker. She made us feel special and was so helpful. You need to keep her. We will be back soon.

Ryan, sleep expert, is great! Very personable and helpful in both mattress and furniture selections. Thanks, Ryan!

Sales experience with Jenny G was very good. Helped me get the features in a recliner that we needed at a price I could live with.

As soon as I entered the store, I was greeted by Charlie. He was very polite and helpful. The store manager even took time out of his day to introduce himself and offer us a beverage. I had a wonderful experience. I also left with a great purchase.

My experience was amazing. Jenny was wonderful to walk me through every step and helped me envision what it might look like in my long and narrow living area. I never felt rushed or pushed to purchase something I might have regretted later. This was my first experience with Ashley Furniture and I am sure I will go back again. Thank you to Jenny Gentry!!!!

Jen was awesome. We only went to window shop. Ashley was first on the list because it was next to Costco. Very friendly, no stalking or lingering by us like other places. She let us wander and checked up on us.... very knowledgable about makers, products, alternatives, options. Post COVID paperwork is a headache in anything anywhere now - but Edward was just as attentive and friendly in getting all that done. Jen was very clear to watch our texts 2 days prior to delivery to confirm - or the delivery service keeps your fee and you have to pay again when you reschedule. Felt the delivery fee was steep - $269...BUT - we are in the POST COVID INFLATION REALM. And they are driving about 150 miles RT, gas is still high, and I don't have to do anything. Also clarified that I have 72 hours to inspect and report any flaws or expectations, so they can make it right. If you are rough on furniture and mechanisms - they have that covered too with an extra warranty coverage for a fee. I bought 2 very nice pieces. We take very good care of things, so these will join other quality pieces we have, that span 130 years. And are VERY comfortable.

My husband and I were extremely satisfied with our experience at Ashley Furniture store today. We ended up purchasing 2 sets of teen bedroom furniture. Our twins are very excited and we are very happy with our sales associate Alex!

Helpful, excellent staff with a great selection. Made the experience fantastic and I would definitely recommend.

Good customer service

Jason Austin was very helpful to help find us the perfect recline chair!

I went in for a sofa, and ended up with a sofa and a bed. 🤪

We will surely be back to this Ashley Furniture. Alex was very friendly and helpful and very informative about the financing. So if you are in the area shopping for furniture be sure to stop by Ashley’s Furniture Store and ask for Alex.

Fort Worth store is very helpful. Had an excellent gal helping. Was very pleasant person and very helpful.

Corey made the couch buying experience a breeze. Everyone was very helpful, informative, and patient. I was able to find the exact couch I was looking for and I loved the large selection they had to offer. I do wish they’d let you explore the store without a rep coming up to you every 2 minutes. One downfall to my purchase is I usually do my research before buying and this time I did not. I found the coffee table $200 cheaper online once I got home and did a little research on my purchase :( so definitely research before buying! I also just read all of the awful reviews from Ashley’s Customers and found a Facebook group letting people know not to buy from Ashley’s, so I’m now a little paranoid of what’s to come. I’m hoping my experience isn’t near as bad as so many others. I will update my review once my furniture is delivered. 🤞🏻

I recently ordered a couch over the phone from Ashley Furniture. Initially, the experience was positive—the associate was very nice and accommodating. However, things took a turn for the worse soon after. The order kept being delayed, and when I tried to follow up, the store became completely unresponsive. The sales associate stopped answering my calls, and every time I contacted the store, I was told that the manager would call me back. This never happened. After weeks of delays and no communication, I decided to cancel the order. The manager finally sent me a confirmation of the cancellation and assured me that I would receive a refund within 24-48 hours. That was a month ago, and I still haven’t received my money. To make matters worse, they’ve stopped answering my calls altogether. This has been an incredibly frustrating experience, and I would caution others to think twice before making a purchase here. The delay in delivery is understandable, but the customer service is severely lacking, and getting a refund has been nearly impossible.

Ryan O’Neal! This gentleman took the time to educate my wife and I on “sleep and the importance thereof”. My wife has struggled for many years with finding the right mattress. Ryan took the time to hear our pain points and provide many solutions and ultimately helped us decide on the perfect sleeping system. Very kind and courteous. Tell him Kellen sent you.

The young lady that help me was very friendly very helpful she definitely made my day

The communication throughout the entire process from buying to delivery was immaculate. Ive never been less stressed with a big purchase like this. Everyone was friendly, patient, and checked in with us at every step. Even the sales guy from the store reached out to check on us before the delivery and congratulated us after. Amazing first experience with Ashley Homestore

Jason was a delight to work with today while choosing my new furniture! Not only was he personable , he helped me get the best price with current promotions :)

My Sales person "Lalita Fields"was wonderful! She was very courteous and polite while at the same time, professional. Great visit!

Staff at store was very nice and helpful and referred us to warehouse for pick up. She encouraged us to hurry to the warehouse to avoid getting to pick up our dresser as they would close promptly at 6 pm. We arrived to find other customers angry because they had already waited over an hour for their pick up. Ours took about 45 minutes of waiting after we checked in. I would recommend letting customers know that there may be a significant wait at the warehouse, especially since the customers going to the warehouse are making the extra effort to try to get the furniture they need on the date of purchase. The loading guy was nice, too, but it just took longer than anticipated.

The agent was helpful and instructive about types of fabric on various pieces of furniture.

Jason was very thorough in walking me through the benefits of the mattress and base I selected. He presented several option and allowed me to select what worked best for me. Excellent experience!

After shopping around at various places, we opted for Ashley's, they have good quality and fair prices. This is the best place to shop for furniture. Our salesman was Dacorious Williams, very professional, respectful and no pressure at all. He took the time to answer all of our questions and even gave us a really good deal, thank you my brother from another mother!

Wishing I could get negative stars at this point. Placed an order over the phone for a nursery chair with the in store staff. When Ashley called to say it arrived at their warehouse, I made sure myself and husband were listed as pickup personnel. My husband arrived to pick up the chair (He has a truck, and I'm 8 months pregnant). They then refused to release it to him, and want me to go in-store to add him to the account, which I'm not able to do. Then we asked for dimensions of the box to see if it would fit in our small SUV as my husband truck will be in the shop the rest of the week, and the warehouse staff refused. They told us to call customer service, even though my husband was there, in person. Never again will we purchase from ashley furniture. Stick to nebraska furniture mart, pottery barn, west elm, etc. Apparently you get what you pay for with Ashley and their (lack of) customer service.

Very good experience,the service with Joseph was excellent

Ryan was awesome and super helpful!

Exceptional service.

Joseph, was the best sales person, he help me make the perfect choice in furniture that fits my needs. Excellent experience. Store was stocked with fabulous choices.

Leah met us right at the door, showed us what we wanted to see, and was very knowledgeable and friendly.

Definitely speak with Lalita Fields! Best customer service ever! Anywhere! She listened, guided me to pieces I really liked, and made the whole experience quick, clear and fun. Sales floor was well arranged, meticulously clean, and easy to maneuver. I will shop here again and refer gladly.

Had a great experience, worked with Liz in Ft Worth. She made everything super simple and helped me go through all the options that i could imagine.

We were almost overcharged for the items as compared to your online prices offered.The sale associate failed to tell us the customer pickup was not open today, especially since we specifically stated we needed to pick it up today. Customers beware, seems like Ashley’s is taking advantage of non-internet savvy customers

All staff were very nice and helpful. Leah Griffin was wonderful and very knowledgeable.

I had a wonder experience, as a new home owner I was able to find everything I needed in one spot. My sales rep Liz Cruz was so amazing, knowledgeable and patient! I will definitely recommend Ashley to anyone looking to elevate their home!

It was great, Jenny is awesome she is an asset to your company!

Returned an item, told it was removed off my account, 2 weeks later, no refund issued. Liars and thieves.

Excellent service and sales from Jen!

Friendly staff. Easy to find what I was looking for. Delivery was timely and went smoothly. Thank you!😊

Jordan Beatty was the most professional and helpful associate I have ever come across. His hospitality and attentiveness was unmatched. I will be referring all of my family and friends to this location and to Jordan. Thank you for the welcoming experience.

Very helpful loved it

Leah was super helpful and I appreciate how professional she was during my visit. I was able to pick out several items and overall the price was great.

We were welcomed immediately upon entry with a friendly greeting and a nice inquiry as to what we were looking for. The sales person, Alex, was impressively knowledgeable and provided enough information on the store and its sales while respecting our interest to browse a bit first. They casually checked in with us regularly as we tried out and looked at different sofas. Once we had narrowed it down, they helped us discuss option and the pros and cons between the ones we liked. They walked us through the entire sale process and explained all the nuance and caveats to the purchase and delivery process as well as the ins and outs of the warranty. I really appreciate a low pressure sales approach and to have it paired with a solid depth of the product details and offerings made my day. Now just looking forward to delivery.

Customer service was fast and great. Found what we were looking for and was a very easy transaction.

Joseph was an absolute professional. He walked us through our options on buying our couch. Highly recommend.

It was kinda slow when we were being assisted

The staff was great. However, they neglected to tell us that what we ordered and they were scheduling for shipment was not in stock. So during the time we were there to purchase everything we were expecting to take the pillows and some other furniture home. And it's been almost 2 weeks now and we have not received our furniture.

Jason Austin greeted me at the door with a smile and handshake. He proceeded to show me different full size mattresses that I was looking for. He also showed me different prices. I decided on one and he finished the transaction. He was always polite and courteous. Thank you Jason for a perfect experience.

Ryan was such an incredible help with our shopping experience! He took his time with us and we never felt rushed while we were selecting the perfect mattress for our needs. His expertise and knowledge was refreshing, and impressive! He is truly passionate about his job, extremely personable and professional. A huge thanks to him for making our shopping experience a breeze!

I didn’t realize Ashley is a mail order store. I went to purchase 3 counter stools. They had some in the store I could see and use, but, if I wanted them they would have to be ordered and sent to my house. I was told that delivery would take about 4 weeks, but could possibly come earlier and Ashley doesn’t take returns. I decided to go ahead and order one stool. When I got home I looked at the paperwork I was given and there was a section highlighted in yellow that said delivery could take between 2 and 16 weeks. What?? I decided to cancel the order. The next day I found the same stools on Amazon and they were delivered the next day. I find it odd that the Ashley store didn’t have any stools, but Amazon had plenty Ashley stools. I think the Ashley sales people should tell their customers to check Amazon for their product availability.

Awesome experience with Charlie Tran. Very knowledgeable and helpful. Will be returning to this location. Couldn't have asked for a better person.

Jenny Gentry was really helpful and friendly, she helped us with no obligation

Had a great experience at this location Rudy went above and beyond friendly, very informative, helpful, and was patient with our indecisiveness overall great experience

Liz did an amazing job helping me not only select to perfect bedrooms set that suited me, but also helped guide through making the best decision for my situation. Her professionalism was admirable. Her personality was welcoming. You guys are fortunate to have Liz on your team.

Cory was friendly, knowledgeable, and just an absolute pleasure!!!

Jen worked with us today while we picked out our beautiful dining room table and chairs! She was great, helpful and knew her stuff!

Joseph was very knowledgeable and very professional during our visit to your store. It was are pleasure working with him and will recommend him to others. Thank you for making our shopping for furniture an easy and enjoyable experience!!!!

Jason Beatty was the best salesmen i could have asked for. Service is everything and i passed on the Location that was closest to me because of their Customer Service but i am glad i did because Jason was absolutely fantastic. Ill be driving out to Dallas to do business with him again.

Super attentive sales gal Lalita and manager Ryan! They were patient and very informative and not pushy. Great experience purchasing a new mattress today!

Alex and Ryan did a great job giving their advice and being patient as I browsed.

Alex was amazing from the start. He’s knowledgeable, personable and honest. If I could, I would give him 10 stars!

Leah was very helpful. There was no pressure to buy, which is what I like in a salesperson.

Five stars for Alex V., from the Fort Worth store! He made our visit super fast, as he asked me what I was looking for, and a full description of my area. Then he showed me what would fit better and we didn’t have to look more! The product, I’m barely unboxing it. But this is not my first purchase atAshley and the quality has never disappointed before. Crossing fingers that this time will be the same!

Great store and EXCELLENT service.

Jordan was so helpful! Made the entire process so easy and we love our new couch! Thank you, Jordan!

Leah was amazing, she made the whole process painless. She walked me thru all of my options for the style and color I was looking for. I couldn’t be happier with my purchase!

Staff was knowledgeable and patient. Took lots of time to show many options and help figure out exactly what met our needs and wants.

Great friendly service with no pressure. Ryan was really helpful

Jordan was extremely helpful and patient.

Three words, Ask for Lalita F.

Very helpful and quick, recommended

Liz was a great help very professional and knowledgeable. Ashley Furniture will be my go to for all my furnishings needs.

Great service!

Our sales associate Lily was an All-Star. Big thanks for going the extra mile!

Went in on a Saturday in June and bought a bedroom set for a master bedroom and kid’s room, as well as a dining room table. The store offered quality stuff, and they had different financing options available. My only complaint was being told about a 6 week delivery delay after they swiped the card.

The sleep specialist, Jason, was very knowledgable and was so helpful as I made my selection in a mattress and a recliner.

I knew what I was looking for when I came in and Jen was able to point me in the right direction quickly. It was quick, easy, and Jen was so kind and helpful!

The furniture came damaged after waiting 3 weeks and the beds are VERY cheaply made. I am beyond disappointed when I spent $7000.00 on my purchase. One nightstand could not even be delivered it was damaged so badly and not checked by the warehouse.

Great team! Helped us get in, make our decisions, and get out quickly. They helped think through fabric choices and more. Very efficient and knowledgeable. Thanks Jordan and Rudy!

The store at City lake is nice, clean and people are helpful and friendly. But I am so disappointed with all the furniture from Ashley. They all have issues. My sofa has a hole, my chest has a broken slat, the dresser and night stand has issues on drawers. I have a hard time for them to change it. On the broken slat for the chest I was able to exchange. The sofa they repaired and after the repair it is not aligned properly. Finally they exchange it but after so many talks with customer service. So disappointed with everything.

The entire experience at Ashley was very pleasant. We were welcomed at the door by Liz. We spoke for a few minutes to identify our bedroom style and requirements. She spent time with us showing us the many styles and options that could match our needs. We left happy that we had found the bedroom furniture we were looking for. Highly recommend.

GREAT customer service!! Salesman )Jordan Beatty) was patient, knowledgeable, and I felt I got the best deal for my money!!

Great place staff very helpful got good deals on excellent mattress bought 2 quality mattresses

Absolutely love the vibe from the moment my husband and I walked! We were greeted by Jason…amazing guy!!! We told him what we were in the market for and made sure we got just that! His professionalism was impressive! We did not purchase the first day we came in, however, when we came back…he surely took care of us. I highly recommend you go in and ask Jason!!! 10 out 10!!!!!

Flawless buying process and even better experience picking up my furniture at their warehouse. Excellent and very professional personnel! Highly recommend!

Great experience! Staff was helpful, friendly and knowledgeable. The process was very simple

My wife and I were pleasantly surprised to find not just a sales person in Alex but someone truly knowledgeable about the product. We appreciated his listening to our wants and needs. We had a great buying experience on a product that I’m sure will serve us well for years to come.

I bought a power recliner in 2021 and in 2 years it quit working. I called and got a power switch replacement which didn’t work. I just spent almost 2 hours on the phone to irder a motor for it. I had to go to a link to pay for the motor because they couldn’t accept cc over the phone. I thought the part would be sent to my home but on further investigation I have to pick up at store. I think the wrong part was ordered because it’s not he same number as on the motor. We will see and if it’s the wrong part I can’t get a refund. I will NEVER buy anything else from Ashley Furniture. I’ll. Also post on FB.

My visit was quick and easy. Told him & showed Mr.Beatty what I wanted and when he couldn't finance me. He gave me discounts so I could afford to buy it. Very satisfied with my dining room table.🤩

The entire process from shopping to purchase and delivery were perfect even giving me a link to follow my delivery throughout the day. Very happy with Ashley's Furniture!

Corey was very helpful and his customer service was the absolute best..

Jason was very attentive, friendly, and informative. He made the transaction easy. We have gone to other furniture places and it was a nightmare. We appreciate how well this went.

Great team and very helpful for all my questions!

Jenny Gentry from Ashley Home Store located on Citylake Blvd Fort Worth Texas, worked with my family to find furniture for my son moving to town for his first job at Lockheed. Jenny was patient and very informative while helping us pick out furniture for the entire apartment. She realized my son was frugal and worked on finding really nice but affordable pieces and a comfortable mattress. The plan came together perfectly and an apartment full of furniture will be delivered by Ashley's in-house delivery and installation department. Jenny made a very stressful day easy for our entire family. We had visited one other Store and had plans to visit others but after dealing with a professional like Jenny, we were thankfully done. I highly recommend Jenny and Ashley Home Store for your furniture needs.

Alex was wonderful and helped us pick the best table and couches! Wonderful experience!

Ask for Corey he helped us get the best deal and still keep our taste in mind. He wasn’t a pushy used car sales man, he was just genuinely trying to help us pick out furniture.

My rep Jenny was absolutely incredible. When you walk into Ashley, everyone knows the goal is a sale, and this is our 3rd purchase. Jenny was so invested in our needs and even went to the trouble of drafting a diagram to make sure what we wanted would work in our new home. Incredible service matched with a Memorial Day sale made for a very happy and always returning customer.

Lelita is Awesome. Everyone was super nice and the store had exactly what I wanted. We will definitely be back in the future. Thanks a bunch.

Joseph was one of the best sales reps I have ever dealt with

Very friendly customer service personnel! He went above and beyond to get us a nice sofa! I definitely recommend anyone and everyone here.

Associate made mistake on invoice. Still waiting for correction.

Our sales person Lolita was very friendly and professional she was a joy to do business with she was straight from beginning to end. Which allowed us to confidently make our decision to purchase!

Cheaply made furniture for 4x the price.

Joseph made our mattress shopping experience a great one. He answered all our questions and helped us find a mattress that worked with our budget. The store had a great selection and it was nice to be able to see the mattresses we had seen online, in person. If you go to Ashley Furniture in South Fort Worth go see Joseph, he is very helpful and professional.

My mom and I came out to purchase furniture for her new home !!!Dacorius , Marty and Rayan were amazing with helping us find the perfect furniture !!!! We were also greated by Edward ! All and all our experience was AWESOME! I definitely will be returning.

Corry really went above and beyond helping me purchase my furnitures. He is awesome. Highly recommended. He deserved good praises.

Russell helped us pick out some great pieces for our living room. Walked us through the entire purchasing process, our different options for financing, and heard what we were needing in order to find us exactly what we wanted.

Fast, friendly, and efficient.

We had a great experience. Service was great and very helpful, and we hit the sale just right!

Purchase experience was smooth but what really stood out was the delivery team that brought out our new computer disguised as a couch. They were personally neat, polite, professional and a pleasure to deal with. Our couch was quickly brought in, set up, confirmed to be in working order and undamaged. They were also on the early side of out delivery time window, which was also a nice surprise. 10/10

Save your money and buy quality furniture elsewhere. Especially stay away from their warranties. Our couch has fallen apart in less than 2 years, and the warranty we bought won’t cover anything, and Ashley never returns calls. Our zipper on one of the cushions broke, but isn’t covered. The corner of our ottoman got a rip on it. Not warrantied. We were told it’s a kid-proof, pet-proof warranty.

Always great customer service and the best prices in town

Monique and Jordan were wonderful. My wife and I will be paying them a visit in the near future.

We had the pleasure of working with Ryan while we were in Ashley’s recently shopping. He spent a lot of time with us and was extremely knowledgeable about Ashley’s furniture. We will definitely recommend Ryan to friends

Ryan was very patient, professional, and very knowledgeable! Great products.

Very helpful customer service. We were greeted at the door. Very nice selection.

Helpful staff!

Our salesman, Joseph was fantastic. He was extremely personable and presented information on the furniture we wanted in a very precise and easy to understand manner! We were very pleased and Joseph was a great salesman

Got a good best for great price! My first time at Ashley’s would highly recommend it!

Customer service was exceptional. Lis was very helpful and very knowledgeable.

We came in looking to purchase a sectional, and As we walked in we were greeted by Rudy one of the salesmen. We told him what we were looking for and walk he walked with us over to the sectionals and actually found the one we liked. He made the whole process very enjoyable and we will definitely be making future purchases with this store.

Rudy was very helpful thru the process of picking out a new living room set, arranging financing options and just taking great care of us. We will definitely come back! Edward was also great in giving us other options for our purchase. Very happy with this Ashley Furniture store!!

Ashley’s is always the best place to shop for furniture.My salesman was Jason and he was knowledgeable and phenomenal as a salesman. Thank you Jason…

Lalita assisted us with buying some patio furniture at the Fort Worth location! She was extremely efficient and kind. We very much enjoyed her energy and joy. She made the process seamless!!

Joseph was very helpful and attentive. Great service ! I would definitely recommend Ashley to anyone

Jenny was EXCELLENT! I had one hour to find furniture and was in a rush. Jenny greeted me and could read my face immediately. She actually didn’t distract me with small talk but respected the mission I was on and trusted that if I needed her I would find her. I loved the no pressure feel and wasn’t annoyed with someone caring more about their sale than me! I did eventually find her and ask for help in which she showed me exactly what I had in mind. She even suggested things to go with the prices and gave me her honest opinion on how it fit in the space. left bc I had to catch a flight and I had a quote by the time I got to the airport. Not only was she product knowledgeable, but she clearly has interior design experience and was attentive to my needs, not her own, even if that meant no sale. Would work with her again and again! And will definitely others to her too!

Best service ever made me good deal fast delivery

Great to work with. Prices are good. Cory is the beat at what he does! Will return when more furniture is wanted/needed.

Such Great Customer Service !! Really thank you to Monique for helping through it all !

Ryan was absolutely amazing…Friendly,Knowledgeable,And Professional. The Store Is Immaculate And The Staff Is Great.

I was very pleased with my visit to Ashley. I was treated with extreme kindness by a professional who was knowledgeable and sharp.

Jordan Beatty (Fort Worth, TX Store) is the utmost professional who went out of his way to help me find a very specific piece. If you’re in the store, ask for Jordan!

Ashley’s has quality products for all your furniture needs. I’ve been shopping them for 15 years and they stand behind their furniture. Great salespersons that can help you find whatever furniture you’re looking for.

Purchased a sofa today! Great experience with Monique & Jen.

Joseph was awesome. I was immediately greeted upon entering the store and asked what I was shopping for. Joseph took his time in explaining the current promos along with seeking to help me the best deal possible by sharing all payment options. 10 of 10 experience. Would definitely recommend this location along with Joseph as a sales associate!!

Joseph was a pleasure to work with.. professional, polite, and very knowledgeable! He knew our needs, met our standards and guided us to stay within our budget! We are repeat customers and will continue to be. Thanks Joseph! Thanks Ashley!

We went in to look at furniture for our new home, and left a few hours later all ordered. Joseph was incredible, helping us furniture types, colors, etc.

Our sales lady, Lolita was awesome!

Deanna was wonderful in helping with the purchase of a bedroom set . Previously visited Ashley’s and met Leah who was very helpful in decision making of the set we purchased. Would highly recommend this store and these two ladies.

Lalita was awesome! We bought a dining set and had a little snafu adding me on my husband’s account but she was so patient and worked with us! Highly recommend her and Ashley Furniture!

Within my entering Ashley Furniture I was warmly greeted by several salesmen but Jason was the winner! He listened to my purpose for coming , exposed me to several high and medium quality king size mattresses. Allowed me feel at ease with sizes, comfort and shared various financing options to meet my family needs. Totally recommend everyone to go and see Jason🥇.

Got exactly what I wanted. Easy process.

Rudy the salesman at city view loaactiin Awesome service on time delivery professionals with instillation of dryers they guys they sent very knowledgeable . Very happy

Ryan is the best! Will be asking for him when I come back to buy more!

Jordan was a great help in picking out our furniture. There were a few choices that would work for us. Pickup was amazing. The loading dock person was a huge help!

Worst place to buy furniture after spending 5000 and 400 for professional delivery they showed up a 7.30am and my appointment was at 8.am for delivery and they just rushed in didn't take their time to fix my sofas and scratch my new walls in my brand new house and tha door trim to in tha entrance messed up my paint 🎨 let's see if they respond for poor service and they gave me that wrong chairs to

Jordan was very helpful , and correct very thing .

Good customer service sales rep was patient with my undecisiveness. He got me the best deal.

This place is amazing with beautiful furniture The staff was really helpful and welcoming, and gave me a lot of information Everything was perfect about this visit

Ryan was a great sales associate. Helped me get what I needed at a great price.

Experience was good.

Friendly staff

Jason was good helper I enjoyed the experience and every much so patient.

Leah Griffin was an awesome sales associate! She helped us in finding a chair that we think we will absolutely love! We can’t wait to get it home!

Liz was absolutely wonderful. I was quite a handful and she handled my crazy like a champ. Would definitely recommend.

Great customer service. Thank you Leah for going above and beyond to help me with my purchases.

Leah was so great. Let us take our time and work out what we needed with no pressure to make a decision.

Great experience. Leah was professional, knowledgeable and super friendly

Corey was excellent!! Very helpful and didn’t pressure me and had a lot of patience while I looked for the right furniture for my family and I!!!

Joesph went above and beyond with his kind and stellar customer service! He is very patient and does his due diligence trying to provide you excellent customer satisfaction. I will certainly be continuing my shopping at Ashley furniture!

Super helpful, quick, and easy process

Ryan was very friendly and helpful. I felt very comfortable and welcomed. Found what I was looking for and got a really good price.

Jenny was excellent, knowledgeable & very friendly!

Everything well I was very appreciative and how timely everything went with buying my purchase and I would shop there again they were very good people

Alex was great. He gave me all kinds of ideas and made the process easy.

Monique was our sales person and she was a pleasure to work with. She was informative and guided us without pressure. We will most definitely ask for her again the next time we’re in Ashley’s.

Great experience! This was our first time experience with Ashley and the salesperson Elizabeth Cruz was very patient and professional. We bought a leather couch and loveseat combo.

Rudy was great, so helpful and knowledgeable!

We had a very nice experience with Jordan in Ft. Worth. He was able to answer all our questions and find the perfect recliner.

All of the employees at this Fort Worth store are wonderful! Will definitely be purchasing more from here. This is my third time buying from them and I will be back.

Monique was patient, expertise/knowledge on items and inventory, and overall a wonderful salesperson. Please consider her as a very valuable asset to your business.

Jason helped me buy a couch set and he went above and beyond.

Jenny Gentry was great, easy to work with, and great at her job. My wife and I came in to look at couches and she was awesome.

Leah was excellent and not a high pressure in selling us furniture!

City View Lake Mattress issues. Ryan was my salesperson. I bought the mattress but was not certain it was the right one. I went back in before my mattress was delivered i told Ryan I wanted to get the firm instead of soft as it was not delivered yet. Ryan coerced me to keep it. At that point I got the feeling from Ryan by his tone of voice and shortness with me it would be a hassle. So Ryan coerced me into not changing until after my 30 days. After a week I went back and wanted to exchange because it was hurting my back. They said I had to keep it for 30 days. They could not do anything for me until then. So I started sleeping in a different room for that 30 days so my back would calm down. I called the customer number they gave me but they could not put me in system yet for the exchange until the 30 days. I went back into Ashley’s several times to try out different ones so I could be ready to exchange when 30 day trial was up. I also noticed he seemed be be talking down to another employee. I thought that was unprofessional. At this point I did not want Ryan to help me anymore. He is rude and disrespectful also he stopped listening to what I was trying to express and became defensive and appeared as he did not have the time of day for me. But hey… he already had my money so I guess attitude changes when they got the green in their pockets already. He basically sent me away until 30 days cuz there was no point in talking about it right now. He keep interrupting me and telling me what I want and don’t want. So I went home and got on line to research some more about the mattresses. I sent pictures to them of some I was interested in and found out they were not eligible exchange AND I could only exchange the ones on the list that I signed. I questioned that because some of the brands were on that list. Well just because they offer that brand doesn’t mean they will sell or even order the model they don’t have on the floor even though they carry the brand. EXAMPLE: i asked about the Sealy Posture Pedic High Point Hybrid Firm and even though they carry the Sealy PP HYBRID FIRM they would not order it. I could not get a step up to the high point mattress because it was not on the floor. The High Point is simply the newer version of the other one and cost $400.00. The difference is the new one has another layer of foam or gel or something added to it. That is the most ridiculous thing I’ve heard from a store. By this visit I was irritated with responses I got regarding my exchange. Ryan started becoming a little short with me and had neglected a couple of details that would have made me think twice about buying a mattress from ASHLEYS. Ryan’s demeanor changed towards me because I kept questioning him about these little things and mattress they didn’t have on the floor but I wanted it ordered. NOPE. There were about 3 mattresses I picked which they carry the brand but did not have that model in store. They have in the warehouse but they would not order it. That was very deceiving. I am not very happy with this experience. PS. I have shopped at Ashley’s for years. But I’m done with them all because of the mattress dept. I was supposed to get a call back from the manager so I could discuss ordering the mattress but did not. On my 3rd call I was able to be connected with one. She verified with her manager I should be able to order the mattress unless it says OnLine only. FYI I was not asking for an online only. I called the store where I got my mattress and told them what was said but got the same answer that they cannot order it. So ridiculious! They carry the brand and they carry the model but that model is not on display so they won’t order it for. DONE with ASHLEYS.

Charlie was has a great customer service attitude! He was attentive. He was kind and considerate. No “hard pushing”. We will go back to him if we are in the market for future furniture.

We had Jenny and she went out of her way to make sure we were taken care of and got a great deal. Next time we buy we will be buying from her. Ask for Jenny!

My sales associate Jordan Beatty was great! He was professional, knowledgeable and made my visit and purchase a smooth process.

Absolutely love the barstools, super easy to put it together ❤️ my salesman Alex in Fort Worth was phenomenal, just a super nice guy, I'll definitely give him my business...

Lalita was wonderful to work with and we are looking forward to receiving our new furniture

I went into Ashley looking for a new mattress, I was greeted by Jason, who actually is a mattress expert he's the guy with a white coat, so if your looking for a mattress, look for him. Jason explained everything you will need to know about them, the store was clean and there were friendly associates ready to help you. I highly recommend this store!

Affordable.

When I came in Elizabeth Cruz great me l was there to buy a Mattress, Dresser with a Mirror, she showed me the Mattress first, I got one out of the three , then Elizabeth showed me the Dresses out of two them , She so very helpful,I will be back to buy again, In 2022 that's when I got a living room set love it still thank you 😃

Leah & Liz were very professional.. went above and beyond to make things happen. They are young ladies but their knowledge exceeds beyond their years. Really enjoyed their service. I'll be back!

Alex V was on point explaining all my questions. He was super knowledgeable.

Overall very satisfied

Jason was great! We felt welcomed.

I was needing a new mattress. Ryan was extremely helpful, knowledgeable, and answered all my questions, plus some I didn't even know to ask. Took all the time I needed discussing various options. Supremely satisfied with my purchase.

Alex helped us and he was great to work with. Gordon the delivery guy was very nice as well. This will be my go to furniture store.

(Translated by Google) Wide variety of furniture (Original) Gran variedad de muebles

The moment I walked through the door a kind lady was waiting to help and greeted me. I told her what I was looking for in regards to whether they have couches in a particular color and fabric. She told me she knew exactly where a couch that color was located and we walked to the place she had last seen it, however it was no longer there. After asking one of her coworkers, she was told the couch had been discontinued and the floor model was sold a few days earlier in the week. I was disappointed but we continued to look. After looking at various styles, colors and fabric, I found a color that suited my taste as well as the size and comfort of the couch. Lalita, the sales professional that was helping me, was extremely professional and knowledgeable. Customer service in this day and time is a rare thing to find, but I feel I was fortunate enough to have found a "diamond in the rough". She is a very likeable person, and she made the entire experience extremely enjoyable. I'm so happy 😊 I decided to go to Ashley Furniture, because I found a couch I look forward to having in my home and an outstanding Sales ProfessionaI I'm sure I will see again the in the near future. I highly recommend shopping at Ashley's Furniture for beautiful merchandise and employees that go above and beyond welcoming every potential customer that walks through their doors!

Great service, thank you so much for hooking us up with a recliner we love!

Ryan is the BEST! He got us what we needed and even entertained my littlest (4). We got what we needed and wanted. Said he would keep in touch with the order. He got my oldest a bed she deserves and needed! Thank you so much Ryan! 11/10 Highly recommend!

A huge thanks to Alex, our salesman, who put up with me completely changing my mind at the last minute. He never tried to “upsell” us. He took into account our family’s needs all while being pleasant to work with. Thanks Ashley! And Alex.

Rudy made everything easy and even rearranged the table with different chairs to see how it would look. Definitely coming back with Rudy again.

Loved our quality coffee table that lifts! Ryan and Joseph were very friendly, knowledgeable, and helpful. I highly recommend Ashley Furniture store.

My husband and I just bought our very first home and were very excited about furnishing four new bedrooms. While the first initial greeting was great, it took a shard decline towards the end of our visit. Here are some things that I learned about Ashley in hopes that someone reading will learn from my mistakes… 1. ALWAYS make sure before purchasing that you do research on the items. I fell in love with a TV stand that was online exclusive (from Ashley furniture App). When I bought it in the store, the price magically went from $712 to $899. I found an “Ashley” dining table on a different seller’s website and it was priced $1000 LESS than what Ashley was selling it for. Begs the question on whether these items are actually worth the cost. 2. NEVER buy anything without being 100% sure that you will love the item. I was informed that my delivery for the TV stand was delayed. Imagine the shock when it turned out NOT to be delayed. When I got home, I was dissatisfied with how short the stand was. When I asked if there was anything I could do to exchange, I was give 3 phone numbers to call. Each one telling me “all sales are final”. As someone that works in retail, I understand there are policies. However, when you are told that there IS a solution offered but no one is willing to offer it to me.. imagine the disappointment. I cannot justify returning to Ashley.

Russell was very helpful in all aspects of our furniture buying experience. He was able to answer all of our questions and was very knowledgeable in mattress technology! Thanks Russell! You are the best!

Very friendly associates. No pressure. Listen to my needs and helped me find what I was looking for. I will recommend Ashley to my friends and family.

Joseph was a joy to work with. Inspirational and knowledgeable. We’ll do business with him again.

Saleswomen and salesmen were fantastic. They were knowledgeable and able to answer any questions quickly. The portion that could be improved upon is the payment end. It felt like buying a car or a house and seemed to be too much paperwork and takes way too long. Understandable if a customer is financing but for cash or credit payment I thought would be quicker.

Joseph assisted us with our purchase of 4 counter stools. He is always extremely helpful. We have worked with him multiple times and appreciate the assistance he provides each time. He’s a big reason we keep going back to Ashley.

Ryan was very nice until he notice our kid was playing with some squishy balls on one of the tables and he snapped at him and told him no sticky balls on the furniture. Our kid was just entertaining himself while we made the purchase. The balls were of no harm to any of the furniture if it was we would have never let him play with them. I understand if our kid was causing damage and we would have been ok if he would have just asked us to please ask our kid not to play on the table. But to snap directly to a 10 year old! We always buy our furniture at Ashley and we would return but there is no way we are going back to this sales rep.

Our salesperson Liz greeted us at entry and was super helpful, friendly, listened, and met our needs! We left the store feeling ecstatic with our purchase and content! This was our first time at the store location and we are looking forward to returning for future purchases. Thank you!

Had a great shopping experience at Ashley Furniture this morning. Leah met us when we came in. Told her what we were looking for and off we went. Found all we needed and am excited for the delivery which they have already scheduled. Great experience!

Lalita, was very helpful& took great care of us! Ty!

I've had great experiences anytime I go into Ashley, staff is friendly and helpful and they have a great selection. Highly recommend

Leah was great! She was knowledgeable and patient with us! 100% would buy from there (like we have the last 16 years)! And will recommend Leah as your sales associate

My experience was fantastic! Ryan greeted me as I walked in the store, he's was polite and has a friendly personality. Ryan actually remembered me from 2 years ago. All of the sales people were polite, everyone spoke and offered water.

Monique is an excellent sales person. She was patient, showed us what was available, and professionally responded to all our questions. She's a credit to Ashley's reputation as a great place to shop.

Ryan was a great help. He help me get my first bed

Ryan was great! Help my sister and I get a new bed!

Ms. Lalita was an Amazing sales associate who helped us find Dad the perfect rocker recliner chair! People just want to be treated right and we were very appreciative of the professional and kind helpful service! Thank you Lalita!

Monique was excellent, helpful and attentive. She showed me all the options and event help with measurements and color choices depending on my decorations and style. Very pleased. I will definitely contact Monique in the future if I need to make another purchase.

Jason Austin was incredibly nice and friendly. He made the process smooth and easy.

Salesman was horrible! I will never go back into this location . I had no idea Ashley’s price matches!! They never once offered anything!! I had to call the store to make it right!!

Bought rails for exsisting bed I have, 2 hrs after picking up, realized I don’t need it. Tried calling back to get a refund and they would not accept. Box was never opened. Still in same spot gentleman helped load at warehouse on Joel east rd. Hope this is enough exposure for people to watch before buying at Ashley store!!

The staff are all fantastic the lady that welcomes us she is very nice and worm smile she also mivebus to another associate that helps get all our needs, Mr. J betty Was so nice and patient with us, even though they might tempt you to buy now but they really make our day and ill recommend Ashley fort worth behind Costco Overton ridge

Very nice place. Processional customers service.

The associate Ryan O, was great. He assisted us with full knowledge on bedding and our chairs. We appreciate his customer service

Had a great experience! Alex was our salesman and he held true to his word We fell in love with a couch and loveseat set. It was a little more than we expected He told us if they had any sales on it he would let us know, and he did!! Saved us a lot of money. He was funny, kind and could tell he cared about his customers. Thank you Alex for an awesome experience!

Called to get information on warranty and the automated service asked if I was satisfied with service and I pressed no and it hang up on me! Well there’s the great customer service! I didn’t even talk to anyone and waited in line for 15 min!!!Never purchasing there again for sure!!!

I love the whole Ashley experience! My favorite is my salesman Alex…. I feel like he’s part of my family. Never had a problem with any of my furniture

Great experience with our sales person. She was very knowledgeable and took time to spend with us to find out what we wanted.

Monique was an excellent sales associate and very helpful! I appreciate her kind approach! Thank you very much! We are excited about our new chairs!

Rudy was great to work with. Great customer service and not a pushy salesman. Very knowledgeable and kind person. Thank You Rudy for a great experience.

Excellent experience, Jenny is awesome. Highly recommend!

Staff was excellent, explaining the differences among mattresses and spending time with us while we tried different mattresses with functions. They provided finance options and provided discounts for cash payments, not using the offered 0% financing.

Our salesperson was “Thomas.” He was cordial, polite and very helpful from the minute we walked into the store. We were looking fo several things and guided us well with information about everything we looked at without being pushy. We bought lots of things and will be returning to get more in the future. Highly recommend this store!

It was great customer service was wonderful !

Jordon Beatty was patient and listened to our needs with plenty of options. He's an asset to your team! Thanks Jordon

I enjoyed my visit. It was a beautiful experience. Monique was very professional. It was the warmest about her we never felt pressured or rushed. We made the purchase and it was a great choice. Thank you Monique

Welcoming but not overbearing. Very helpful staff.

Ms Jenny very Friendly and courteous. Very knowledgeable And was willing to answer all questions.

Jordan Beatty was very professional

Monique was great! Did not hover but was always there when we had questions or needed suggestions.

Amazing group of people to help you get what you want,from sales person,office,to delivery. I highly recommend Ashleys! They were there to help. Never pushy. Very pleasant and helpful! Thank you to all of Ashley's employees!!

Salesman was good but the price of shipping is ridiculous.

Had a great experience with Ryan. And quick delivery for our orders.

The sales staff is excellent. Helpful and informative suggestions. We are very pleased with our selections.

It really wasn’t a pleasant experience. I came in about a week ago and chose a set I liked. I was able to find a few pieces for a great deal on FB Marketplace. I came in to purchase just nightstand and dresser. I was surprised that the in store pricing is different than online. They honored but I felt rushed didn’t get to do 12 month financing. I didn’t like the sales person and how he handled us.

Jen was very helpful and personable. A very pleasant experience overall.

Easy no pressure sales experience. Left feeling I have gotten exactly what I wanted.

Great atmosphere! Nice and helpful people. Meet our expectation!

Overall great experience. Salesman was very helpful

Cori was very knowledgeable and friendly He worked with us from beginning to end. Would come again to work with him.

Fast, friendly service! Purchased 3 pieces and they worked with me on delivery so I can sell the present pieces I am replacing.

Not happy with your delivery methods. Will remember this experience next time I consider shopping at Ashley.

Ryan and Cori were fantastic!

Still waiting to get my furniture at pick up sight. Was told picker at lunch. Guy had bad tone with all us trying to pick up. Told us if we didn’t like wait to call cooperate. Never buy here again!

Salesman was great and the furniture is beautiful. I give them a 2 star because we purchased the furniture during a promotion to which they promise you the first 3 months are paid for by a prepaid credit card they will send you. We did everything they asked and followed up for 5 months straight and they still give us the run around and won’t give us the prepaid credit card.

Thomas helped us and was great! He wasn’t pushing to sell us anything but he was extremely informative and made the process super simple.

Fantastic service. Leah is the best!!!! Ask for her, you won’t be disappointed.

Sales team that worked with me was the perfect mix. I entered with pods in my ears and looking at my phone to give the appearance that I wanted to be left alone as I began my search for furniture. Jenny and Jason were the perfect team for me. I was not expecting to make a purchase. I was just “kicking tires” when I entered and by the time we were finished, I was the proud owner of new furniture for my new casita. Deliver was ahead of our scheduled time. Thank you. Very pleased with my experience.

Jordan in the Fort Worth location made an extra effort to ensure we received what we needed. We really appreciate his great customer service.

Friendly staff good selection of Furniture to choose from .

Bought our last couch here 2 years ago and had to get a new one only because it didn't fit in our new house. Came back despite the awful reviews and Jen and Cori were absolutely wonderful. Listened to our needs, gave us space to explore, didn't try to up-sale or scam, were nice and offered snacks to our feral toddler running around. Left with the exact couch we wanted and we are all very happy with the experience. Thanks guys!

It was great!

My sales lady was awesome!! I new what I wanted and she made it quick and easy

Buying is smooth but waiting for the furniture and having to go to the warehouse is going to be a big headache. Hopefully they have your purchase available, if they don't have it in stock get ready for the runaround and lots of waiting. 1701 Joel rd. Warehouse is on lunch for a long time.

Super friendly. Love the “no pressure” feeling while shopping. Informative and caring staff and manager.

Ryan did an incredible job of allowing us to look at all of our options and ultimately led us to our perfect bedroom set and mattress.

Our sales rep, Jordan, was very helpful and courteous. He attended to all our needs, made sure every question was answered thoroughly and provided for a pleasant, stress-free experience! The delivery was exceptional with the guys taking the utmost care in moving and setting up our furniture. Everything was thoroughly wrapped and unwrapped with care! An all-around top-notch experience!

Very nice and knowledgeable sales agent a pleasure to work with.. Since I wrote this review I was delivered a defective recliner and was refused a replacement or a refund. It has been a horrific experience with the store and their corporate office!!! I was sent a box of replacement parts. I am a senior citizen on fixed income ASHLEY FURNITURE JUST STOLE FROM ME!!!!ALL SHOULD BE WARE AND SHOP AT OTHER FURNITURE STORES

Leah was SO HELPFUL!!! Was so patient with all my questions and concerns and helped me make a great decision about my new furniture!!!

Great customer service.

Jason was awesome to work with was very knowledgeable with all the products in the store and helped us find a sectional that worked for are needs!

Alex was patient, allowed space to take time to look. He was quite detailed in his presentation of the Tempurpedic King custom bed. Purchased recliner. Will complete future purchases only with Alex. AWESOME SALESMAN 👌

Everyone was very friendly, and really helpful in finding just the right furniture for our needs. They didn't hurry us or try to sell us anything that we weren't sure of. Really appreciate Everyone there. Thank you Ashley Store.1🙂🙂

The salesman lied when he said we could contact him with any issues. My texts and voicemails were never returned. The delivery driver was five hours late and had to be turned away as we were in bed. Since we couldn’t get a live person to help us reschedule for days, the new delivery date was way too far off. When we finally got a live person, we ended up canceling the order and buying a bed from Mattress Firm. They delivered on time. We will never buy here again.

This store was very clean and well maintained. When we first walked in we were welcomed and not pressured at all. The selection of furniture varies from room to room but what we were looking for was towards the back of the store. Another employee approached us and said she was a sales manager and just wanted to check in on us. We ended up talking for a while and she showed us some options we really liked. The employees offered us water and gave my family all the time we needed to discuss our options privately. They were very respectful and understanding in our situations. This store may not be for ever but we really enjoyed our experience. Monique and Deanna are fantastic!

Ashley's had a nice selection of recliners of which I was looking for. Rudy was very helpful in finding my replacement rocker recliner and getting my order together. Thanks for all y'all help.

Jordan was super nice and helpful and not pushy!

Go to Liz for all your wants and needs she is thorough and very helpful

Rudy was very helpful in helping us order the sofa sleeper we were wanting, offering us follow-ups on when it would be available for pick up. Would definitely go back

Ryan was great

Good selection. Helpful (but not pushy) staff. Fair pricing. After many other stores, Ashley came through again!

Run as fast as you can away from their 90 days" same as cash" option!!! It is a total scam They allow a 3rd company called Amica to rip customers off! I had a living room set for what I walked out of the door believing it was $2600. The sales person told me that someone from the other company will call me within 24 hours to discuss payment details. I didn't hear from them until two weeks later, once it was time for my first payment for me to be in that I have to pay an additional $600 for there fees! I was in tears. the furniture was only $2,000. So, now they want me to pay an additional $1200 for it. I understand Ashley's fees. I agreed to them, but not the additional $600 from the 3rd party. if you don't pay by your 90 days you'll be hit with all kinds of interest. Warning! Never ever do the 90 days because it's definitely not same as cash.

Alex was very friendly and helpful.

I went looking for a new loveseat as my sofa is causing back pain. Alex greeted me and asked what I was looking for. He showed me where to look. I found one I liked, but it was too expensive so he told me of some other ones in my price range. I liked that one he showed the colors it came in and we made a sale! He was helpful, polite and personable. It was a wonderful experience.

Friendly sales people and really nice furniture!

The Ashley experience has failed me this time. I’ve been purchasing from Ashley for many years and the service has been great. However, a couple of weeks ago I purchased bedroom furniture, and was delivered this week upon delivery and set up of the furniture it was scratched on the side of the bed, the corner of the bed, and the dresser. I’ve texted and called Ashley and no one has gotten back to me about repairing about furniture.

Our experience was wonderful Alex was a great help and very patient with us we will definitely be back!!

High priced cheap furniture 🤨

Excellent customer service with Monique who has an exceptional knowledge and appreciation for artistic details. She guided through our process of selecting a suitable sofa with chaise and matching ottoman, aw well as a most functional end table and beautiful artistic area rug.

Great selection of coffee / end tables. Monica provided excellent customer service and suggestions. She made the the whole transaction seamless. Well done!

(Translated by Google) Excellent Service (Original) Excelent Service

Jason was really helpful with my purchase today and got a good deal 10/10.

Great customer service! Jenny was friendly and not pushy at all when we made our selection

Jennifer is awesome

We were given plenty of time on our own to look around, which we prefer to having a salesperson shadowing us. Cori did a great job with us, patiently answering our questions and efficiently completing the purchasing process. We were very pleased with our visit at Ashley’s.

I absolutely loved working with Alex. Very professional, but also fun to shop with. Made sure I had a great experience And was able to answer all of my questions. If you go to this location, ask for him, you won’t regret it.

Ask for Leah she has taken care of me many times and is easy to work with! She’s the best and truly cares about your customer experience.

Jenny Gentry at theCitylake location waited on us. She was great. Took her time showing and explaining different options to us based on the square footage and shape of room we had. She explained in detail, never tried to talk us into anything. She spent 2 hours with us. I even got her card in case we have more purchases. And yes, we bought our living room furniture.

so helpful and kind

If I owned a business that could sell products at a high premium that do not even exist, I would open an Ashley Furniture myself. Consider this: it's 3 days before black Friday when I placed my order and it's now the middle of January and my order can't be fulfilled because several parts of the order do not exist. After multiple reschedules, items that were said to exist are now non-existent, but the previous missing items now somehow exist. This is awful business practice, and definitely sent any future purchases from Ashley Furniture out the window. I wouldn't recommend this establishment to my friends or family.

Charlie was wonderful!

Great customer service and nice selection. Ended up buying a King size bedroom set . Thank you Liz for helping us with everything!

Great people great product great customer service

Alex did an incredible job . Great experience

The Salesman Alex was very cordial and made our visit to the store very enjoyable. He was very knowledgeable and made it easier on our decision making on the product. Thank you!

Great customer service and friendly sales people.

We were looking for a good deal on a sofa. Tried ROOMS TO GO but nothing appealed to us. AFTER 10 minutes in ASHLEY my wife found a sofa set marked $500 down! Bought it immediately!

Alex was very helpful and polite. He showed me what I asked about and was never pushy. Alex gave me plenty of time to make my decision very easy.

Leah was amazing in helping us find our dream couch!!!

Excellent customer service! Beautiful store and very enjoyable experience. Thank you

Corey was an outstanding sales consultant.

Ryan was our salesman. He was friendly, kind, courteous, and very knowledgeable! It was a great experience for my wife and I.

Liz was great no pressure what so ever thanks Liz!

The furniture is fairly nice. The salesman was fairly pushy. But the problem is the warranty. If you have any problems with the furniture, good luck getting it fixed. I've been waiting for a response for a repairman to fix a problem from a month ago. I'll never buy anything from them again because of the warranty issues.

Salesman was great and well-informed about the product. Unfortunately, the system went down and it took a LONG time to process my purchase. Otherwise, I’m very satisfied.

Jen was incredible to work with! She learned really quick what vision my wife had and knew exactly what to combine to make that vision come to life!

Wendell was awesome. Had a misfiring piston as we were heading out of town on a Friday morning. Wendell quickly diagnosed the problem and got us back on the road!!!

Great experience. Will recommend this place to everyone.

Great customer service. The sales associate was very attentive to our needs.

My family and I visited this store in search of new living room furniture. We located the pieces and figured the money part out, it was then clear we would need to wait a few months. As we we continued to look around thereafter, our sales rep came back to us and informed that his manager was able to discount the pieces. The discount was to the extent we were able to make the purchase right then. It saved us a nice chunk of money and we was able to get the furniture we really wanted. Cori was our sales rep and highly recommend dealing with him if/when you go.

Our sales rep was wonderful, very helpful. Delivery app is awesome. I loved being able to see exact time of delivery. Delivery drivers were very courteous and great. Will definitely be back.

The team at Ashley made it very easy to purchase our furniture. They were not too pushy or pressuring too hard for an upsell. The only complaint I have is the lack of transparency in pricing. They keep pushing financing like car salesmen, instead of just giving you the actual cost of the item. After we had chosen all of our furniture the quote was much higher than expected. That being said, they worked with us until we got to a price range we were all happy with. All that said, they were very helpful and I would go there again for my furniture purchases.

The first thing I noticed when I walked in the greeting of the associate they are very helpful place was clean I will recommend you to all my friends 👍

Received a vanity two days before it was scheduled for delivery which means it was dumped on the sidewalk in front of our house. When I started to assemble it I found it was busted by the rough handling. Called for a replacement and whew it is a hassle. And they still can't tell us when they'll bring it.

Very informative, and eager to please. Overall great experience thank you.

We love Mrs. Monique she is Amazing

Good selection across a broad price range. Very efficient transaction and we found just what we were looking for. Leah was a very helpful sales agent.

Starting from when I walked into the store and greeted by Joe, until my furniture was delivered and set up, the entire experience was refreshing and pleasant. I did not feel pressured to make a decision but was guided by knowledge and experience. Thank you for making this a non-stressful time. Will definitely highly recommend your store.

Listen. Ashley’s is my favorite place to buy furniture. Myself and my husband have been going here for years. Quality is exceptional. But today I found my dream salesperson!!! Ask for alex! Alex is so fun, kind, knowledgeable and made the whole time feel like I was at coffee with a dear friend. That’s a win in my book. But also this is my first time to review Ashley’s….so that’s a sign since I have ALWAYS had exceptional service. What a great time plus a i have a gorgeous couch being delivered BEFORE Christmas!

Excellent service to customer

Very helpful, friendly, kind all you would want to experience to make your shopping and day be enjoyable...

Friendly and helpful as usual.

Monique was great!!! Very patient and not to push

Purchase experience was excellent. I received notification a couple of days before delivery of my delivery window. However on the day of delivery I received a text TWO HOURS EARLY that the driver was en route….this caused some issues for me but I made it home in time. Pulling in my driveway the truck knocked a huge branch off one of my trees which I will have to pay to remove. Actual delivery process was smooth. Personnel were kind, professional, and efficient. Furniture was in perfect condition.

Absolutely DO NOT recommend this store. Filled with lying SoBs who are only concerned with making sales and being dishonest if that's what they have to do to get the customer to commit. I came into the store 3 separate times and worked with Jenny Gentry, as I was very conflicted between two separate sectionals w/ recliners. I was adamant that I only wanted a sofa that would go 100% against the wall (with no space behind) as I didn't want my toddler to be able to go behind the couch. Jenny then directed me to a model that was supposed to do so, but was not the case once it was delivered. She then lied to me via text and tried to say that she told me it needed a 6-8 inch gap while I was at the store - absolute BS. To add to this, she had very cheesy sales gimmicks / tactics such as trying to act like I was the only individual in the store getting approved for certain deals or free delivery (would turn her heard to make sure people weren't close/couldn't hear her absolutely hilarious). I called the store today to speak to management and they clearly didn't care to hear me out, and only stuck up for Jenny.. absolute crooked individuals at this store, I would never recommend this store to anybody.

Awesome job! Big props to Antonio for a fast and great delivery.

I have been a customer of Ashley Homestore since 2010. I have never had such a disorganized and infuriating experience as the one I have just gone through. My order was rescheduled automatically without me being notified, then when I called, I was told it would probably be changed again because one piece of the order was delayed. I had to split my delivery into 2 shipments, and the second shipment continued to be rescheduled and delayed another 4 times before it was finally delivered. The large dining room table had a piece fall off of it within 4 days. When the second shipment finally showed up today, it was NOT a platform bed like we had discussed and asked for verification in the store. This was a key detail of our purchase because the mattress does not have a boxspring. I was informed that I could order a boxspring from Ashley or go buy something from Wal-Mart if I wanted it quicker. My 7 year old daughter has been sleeping with her mattress on the ground this past month, and now she has to wait until I can figure out where to something to go on the bed frame and fix it myself. I will no longer be a customer of this Ashley Homestore from here on. I wish you luck if you decide to pursue purchases through here.

WILL NOT BE BACK Went in to find a hall tree or something similar, ended up finding a pc desk that they said was on clearance from $749 marked down to $449, spoke to a salesman about financing the desk which they were very helpful with and ended up buying the desk to return in 2 days for pickup. During the 2 days I found that exact desk on Ashley's website listed at $459 but not on clearance, so the $749 was either an insane mark up or a lie to pretend they dropped the price in order to sell the desk for "value". Called in to offer a chance to get the desks price discounted from the online price and was told no ( got hung up on during the first call) and that since the website was run by a different franchise they don't have to honor their pricing. Marking up a 459 dollar desk by 40% to pretend it's on sale is a scam tactic and I will not be back to any Ashley furniture as long as this practice continues.

RUDY, WAS AWESOME!!!

If I could give a 0 I would. Customer service and sales is horrible. Can’t even get a call back. The couch I bought is damaged and decided I didn’t like the way it looked and wanted to exchange it. They said I should have refused delivery. I didn’t have it delivered as I wasn’t going to pay $400 for delivery when I can pick it up. Because o picked it up they said there is nothing that they can do. Don’t shop here

All of the trash wasn’t removed and I found screws and bolts and some wooden pieces that I’m assuming go to the bed frame….so do I wait and see if the bed collapses or what?

Gave review too soon earlier everything was good until I got my headboard home opened up was damaged now getting the run around from everyone waited on hold for customer service for almost an hour still haven't heard from no one on exchanging damaged headboard poor customer care ok two weeks later got exchange and low and behold it's damaged same spot place as first headboard what the hell I hate Ashleys..

I had the most magnificent experience person to assist me today at Ashley's. She was very professional, exceptionally good person. I couldn't have asked for a better sales representative. kudos to "Jen" for a wonderful job. 👏

We were searching for recliner with wide seat and Ashley furniture was the only one who could please my husband and our bulldog for comfortable seating.

The delivery men were very professional and efficient.

Excellent service and super friendly!

I originally had a good experience at the location. My delivery date was only a wk later. When my chest was delivered and opened the whole bottom drawer support was damaged and gone! This was reported on the 28th of November. I had a deliver scheduled for a replacement on the 9th of December only to be called back and told that my chest wouldn't even arrive till the 22nd of December. On December 30th a replacement was delivered and when it was being wheeled into my house I noticed 2 small punctures that looked like drill marks. The first damaged chest had already been loaded onto the truck, so the delivery guy said that they would leave the new one here and put it through as if I had refused the delivery and customer service would be getting back to me about a replacement. I got emails soon after that my deliver had been successful and also pictures of the new damaged chest had been provided. I had to reach out to customer service myself about the new issue. So this past Tuesday, on January 9th, a whole new chest was delivered. It was placed in my home, fully wrapped. When unwrapped, a delivery man asked "is this what you wanted?". No. It was an entirely different chest! I knew the name too, because when I went in to the location to order the chest in question, I had ordered the narrow chest of the wrong one delivered at that moment! So for a 4th time a delivery date was scheduled for January 12th! On that morning, I got a txt that the driver had started the route and I was the 15th stop, and estimated delivery was 4pm. At 6:11pm I got a txt informing me that the team was 30mins away and @ 6:27 another that they have arrived. One of them enters my home to make sure I have the exchange, askes me what was the issue,I also let him know about the wrong item delivered early this week ,he even takes a picture of the damage, loaded it up and takes it out to the truck. Almost immediately he's back with an issue. He knows what they have on the truck is not what I'm expecting. Again Ashley sent the wrong chest. They let me talk to customer service on the spot. I can not explain to you the frustration this transaction has caused me. I have taken time out of my days to wait home for this item to be delivered and now I'm starting to realize this chest is literally costing me more than what I have paid! Do yous, at Ashley, realize the time I have had to set aside for this chest so far? I can not even speak with anyone at the location over the phone about this issue, enless I call the number and they send in a request for someone to call me back in 24 hours. So after 18yrs of buying Ashley I will shop elsewhere for future home furnishings.

I am happy with my purchase. Sales staff was friendly and helpful.

Awesome experience with Jordan today. Thank you for the expertise!

Great service! helped me with the best deal on the dinning room table. Jenny Gentry was very helpful. Thank you!

We had a nice experience the person that took care of us, was nice and friendly, very knowlegeble, are happy with the choice of furniture. Hope to go back and purchase some more in the future.

Had a living room sofa, loveseat and end tables delivered Saturday. Love seat was missing parts and had to be returned as they could not return to the store for the missing parts. They could “accommodate” us the following Tuesday but we were leaving town for a month Sunday. We were told that “someone” would reach out to reschedule. Delivery was also very expensive.

Great bunch of sales people

Guys delivered my furniture really nice and doing great job.

Wonderful service

Probably the worst experience I've had in a furniture store.

The experience was great. Liz was a great associate who helped us from the second we walked in. They were not pushy at all.

Thomas H. was helpful and knowledgeable as well as professional and friendly.

So many selections! The staff was professional and courteous. Happy with my purchase!

Rudy was wonderful to work with and the quality of the furniture is exceptional.

Monique greeted me and took care of me throughout my shopping experience. She was very knowledgeable and patient with me as I was unsure if exactly what I wanted. It felt like shopping with a best friend. She really made my experience fun and not at all any pressure to buy anything.

David was so kind and very helpful and informative while I was shopping. Very professional and knowledgeable. The young men who delivered my bed base were exceptional, too! Mr. Thomas and Chris. Great employees, much more caring and knowledgable than last delivery. Nice experience.

I bought sofas here at Ashley's at the location at 4851 citylake blvd Fort worth. They sell a furniture protection plan for 500 dollars. I wanted my sofas clean after a couple of years and call them and they said it wasn't cover In plan, which in the brochure it said that it does stains and rips. I called Ashley's customer services to get an answer they send me back to the protection provider. The provider still said no on the cleaning. After that I have been trying to get that plan canceled and it has been more than 2 months and still nothing has been refunded or resolve. DO NOT BUY THE PROTECTION PLAN AS THEY WILL NO HELP AND THE SALE REP DID NOT EXPLAIN WHAT WAS GONNA GET COVER. I WOULD GIVE NEGATIVE STARS ON THE BAD CUSTOMER SERVICE ON BOTH ASHLEY'S AND THE PROTECTION PROVIDER

From the salesman to the delivery guys, it was a great experience! Not my first time buying a house full of furniture from Ashley! Thank you!

Love the professional one on one !

The young lady that helped me was friendly and polite. And she made my buying experience very good. My bed is at home and set up. The delivery was great also! The guys set it up in no time. Thank you Ashley furniture

Very helpful & knowledgeable salespersons made it quick & easy to find what we needed. Very happy with quality & pricing. Deliveries were right on time & we were kept informed of delivery truck progress & expected arrival time to the minute.

Good experience. Jenny Gentry was amazing.

We had a great experience with our salesperson (Jordan Beatty) Unfortunately, if there is anything wrong that is when the problems begin. And if one of the Managers named Deanna says she will call you back with a resolution, don't hold your breathe... I will not be a return customer.

We had an excellent experience with Jordan Beatty today. We were looking to replace a coffee table and a few other pieces. We immediately found a set we loved. He made the buying experience easy and pleasant. We left feeling confident with our purchase and delivery. We will most certainly be visiting Jordan for any upcoming furniture purchases. I will happily recommend him to our family and friends. Thanks again!

The buying process went smoothly. The dining room chairs were a good price and the delivery took place within a week.

Listen to the other reviews and do not order from here!!!! We ordered a sectional through Ashley and decided to pick it up vs delivery. When we arrived at the distribution center they helped us load it into the truck and after explicitly asking if we should inspect it, the warehouse worker told us we had 72 hours to report any damage so inspection wasn't needed. After inspecting the pieces after getting home we realized one piece of the sectional was severely damaged with broken wood and an 8in tear in the fabric. We called Ashley to report this and see if we could trade it out at the distribution center and they will not allow us to do so. They told us we need to wait 7 days to open a claim and have a technician come out to repair it. There is clearly no repairing this piece and it's absolutely unacceptable that they are giving us the run around instead of replacing it. I will never order from Ashley again!

I felt like I had to “confirm” delivery too many times…. I got bumped for my first delivery date because I didn’t “confirm” in time. I don’t think their system is very user friendly. Instead of them telling me that I didn’t get it confirmed in time, they sent me a text saying my merchandise was delayed and had not made it to their warehouse! I immediately tried to call and I just kept getting a computer message. I called several different number and all were a computer! I finally got a human who told me what really had happened and set the delivery for the next day from the original date. The delivery guys were patient while we unboxed the merchandise.

Joseph was fantastic! We told him what we were looking for. He tossed out a couple suggestions. Showed us 2 options that fit our requirements and an hour later, we walked out with new furniture. This is how the shopping experience should be. When we have more shopping to do… Joseph will be our guy!

Liz did an amazing job! She understood that we have 4 children and wanted something that is durable and would last. She was patient with our crazy crew, did a great job explaining everything, answered all of our questions, and did it all with a bright smile! Thank you Liz! We are excited to move into our new home in a couple weeks and are excited about the new furniture we will be taking with us 🙌🏾

Had a great time purchasing furniture here. Everyone was so helpful and kind!

One of the best retail experiences I've had. The sales clerk Jenn was friendly and knowledgeable. She walked us through everything and we were able to get exactly what we wanted. Would give ten stars if I could.

Monique was amazing 😍

Only positive is furniture looks great in showroom, once you get it at home it has nicks and scratches. Ashley is like a used car dealer, as we we're told via a phone conversation "We are not responsible for the furniture out of the sales floor". So we tried the service we paid extra for and no better. They send a tech out he doesn't complete the job and says he only has 45 minutes to try and complete. Very disappointed with Ashley, definitely isn't the same company from 25 years ago. Save your time money and patience and go to Nebraska furniture instead. We paid a little more but they stood by their products without any issues.

Great but expensive

Great customer service, Best quality Furniture I'm so happy with my purchase.

Worked with Ryan O’Neal. Great salesman. As any good successful sales professional, Ryan was eager to assist, knew the products, was not a pushy personality, but was prompt, listened and offered up options for us to choose, vs. being pushy and just wanting us to spend money. Great guy to work with.

I loved the store. Everything beautiful, with quality and great prices. The service provided by Jordan was amazing, it helped me a lot.

Cory and Ryan navigated my visit to find exactly what I wanted in my price range. I’m excited to set up my new place in Louisiana with all new furniture!

Liz was wonderful, and helped us select a couch that fit our living room perfectly!

Salesperson was very professional, knowledgeable and not pushy. Paperwork was easy and processed quickly. Highly recommend.

Excellent, professional, caring, friendly, enthusiastic, and a remarkable joy i experience!!!!!!!

Great experience. No sales pressure. Delivery crew was awesome.

Jen was great ! Very helpful and knowledgeable!!

we bought our livingroom set from fort worth store ....we bought the extra cleaning dont do it because they dont stand behind there word at all ...we called to have it cleaned just like they said they would... but when we called they said they only clean the are if there was is a stain. not at all what we where told ...Also bought a chair had torn stitch never came and made repairs been .a year and half ....never will purchase anything ever again or referrer any one again.

The sales person was polite and very helpful . He took his time to help us to find what we needed.

Liz Cruz was excellent

Out to take a look at up dating furniture in my home Ashley's was my first stop. I found every item I wanted at that location.

I purchased a dining table and 6 chairs. They were delivered to my apartment on September 22. The table leaf was defective, and the delivery person said they would fix it within 2 weeks, so I kept the table. More than 3 weeks later, they still have not even shipped the part! AND - they are shipping to the wrong address and say that can't be changed! I went to the store today to get help from someone who actually speaks English, but they didn't care. Just kept saying call the service number. DON'T BUY FROM ASHLEY.

Upon entering every associate greets you. I was taken care of immediately...and my online attempt was crazy. Great experience.

I would leave 0 stars if I could. We bought a whole bedroom set in March and were told the chest of drawers and side tables would be delivered in 2 weeks. Two weeks later we were told in 6 months. Six months later we were told they were discontinued. After a month of back and forth we were were finally given a refund for the undelivered furniture and now we are stuck with half of a complete bedroom set. We have been told we would get a call back from several countless managers, zero were received. We understand no refund policy. However since Ashley’s failed to complete our contract I would have liked the whole set being taken back so I can find a complete set replacement.

I would leave 0 stars if I could. We bought a whole bedroom set in March and were told the chest of drawers and side tables would be delivered in 2 weeks. Two weeks later we were told in 6 months. Six months later we were told they were discontinued.After a month of back and forth we were were finally given a refund for the undelivered furniture and now we are stuck with half of a complete bedroom set. We have been told we would get a call back from several countless managers, zero were received. We understand no refund policy. However since Ashley's failed to complete our contract I would have liked the whole set being taken back so I can find a complete set replacement.

The guy that assisted me was very helpful and polite!

I would leave 0 stars if I could. We bought a whole bed set in March and were told the chest of drawers and side tables would be delivered in 2 weeks. Two weeks later we were told in 6 monthS. Six months later we were told they were discontinued. After a month of back and forth we were were finally given a refund for the undelivered furniture and now we are stuck with half of a complete bed set. We have been told we would get a call back from several countless manager, zero were received. We understand no refund policy. However since Ashley's failed to complete our contract I would have liked the whole set being taken back so I can find a complete set replacement.

Staff at this location is awesome! Delivery was super easy to schedule as well. Thank you all! I’ll definitely be buying from here again!

Your salesman was very helpful as was your warehouse employee.

Jordan was amazing. I came in got what I needed. Looked at other items and he told me everything I needed to know. Definitely will shop there again with Jordan.

We had a great experience with Leah!

Thomas was very nice professional and answered all questions we had.

Sales person, very friendly, professional, and thoroughly informative

Helpful, friendly, knowledgeable sales.person(c.Tran Helped me find just the right size sofa.

Employees were very friendly and helpful.

Had a great experience great customer service easy pickup point made it very very easy to shop at Ashley's

Found just what I wanted. AND Ryan O'Neil was. Very helpful

Cori was very nice and helpful!

Alex was amazing!! So helpful and knowledgeable, and helped me with a problem that the guestcare line wasn't able to manage.

Outstanding service by Jordan Beatty in store, delivered in just a few days by very professional movers. The couches look and feel amazing! Thank You Ashley Furniture!

Jen was great!

Great experience, Charlie Tran is the best of salesman, very plesent, and attentive.

Jenny was EXTREMELY helpful! She went above and beyond to help us find furniture for our home. She asked us what our style was and led us in the right direction! We have never had this level of customer service ANYWHERE!

Joseph helped me today on choosing a beautiful set for my home. He is very professional and knows his stuff, give that man a raise Ashley's!

Craig Stone helped save us money.

Customer service was top notch. It was easy to find exactly what I was looking for and Ryan helped answer all of our questions. I will shop here again! Thank you

We had a great experience working with Alex today. He was very friendly and knowledgeable. He listened and helped us find the right mattress for our needs. I would highly recommend asking for him if you are in the market for a new mattress or furniture.

Jenny G. at the 4851 Citylake Blvd E location in Fort Worth was AMAZING from start to finish, she was polite, excellent customer service and extremely knowledgeable and informative as well as engaging! The experience was AWESOME and I will definitely recommend her to anyone who is looking to buy furniture! Ashley’s you need to do whatever is necessary to hold on to her as she was EXCEPTIONAL and I truly appreciate and thank you!

Answered all my questions, super fast process

Jenn was amazing at helping us pick out the right living room set for us. Very patient and game is privacy as we decided on what we like and what we wanted. She answered all all of our questions. Can’t wait till our new living room set gets delivered!

Lots of selection! No pressure sales!

Charlie was our salesman. He was exceptional. Charlie was very patient. We were there 3 hours trying out different end tables to go with the sectional we selected. Charlie also wotked with us to get everything we selected with our credit. Ashley you have a great employee.

I did not enjoy the experience. The sales person would speed through finance options. I wanted to know how the financing broke out. She was not patient with my questions and it was as though I was a burden to her through the experience. I could understand if it was busy, however we were the only customers in the store. I don't doubt she tried to give us the best option, however there were a few reasons why I ended up canceling my order. 1. When asking what models were wood, not wood veneer - she gave us incorrect info. I found out later, I unknowingly purchased a wood veneer model. 2. Pricing for both the delivery and the warrantees were cheaper when ordering through Ashley's website. Not happy with the overall experience.

Salesman didn't hassle us and found beautiful furniture.

Getting my items was a bit challenging and inconvenient

It was a great experience. Jordan Bailey was so patient with me taking three different visits to decide on a power recliner. He was very professional, knowledgeable, and the sale went through effortless.

Leah was an absolutely fantastic person to work with! Finding the essentials for my first place were made simple with her help and suggestions.

Great customer service!! Ryan was great! They took great care of us and handled our purchase fast!! Everything was quick and easy

Amazing first time experience. Jordan was very helpful and informative. Showed us options features and colors to go with our livingroom. Impressive with our first visit and can not wait to get our set to see how Good it looks. Highly recommend should went there before we went out to Nebraska! Love the personal one on one experience. Talk questions and advise.

Jen provided excellent customer service and provided a wealth of knowledge towards the item I was shipping for. The store had a large variety or merchandise and a swift turnaround for delivery. I was very pleased with the service I received!

People in the store a pleasure to deal with; Edward the manager always makes time to say hi.

It was great

Leah was very professional and took her time helping my wife and I. She knew all of the product information and didn't hesitate to find us the best discounts available. Go see Leah and I promise you will not be disappointed!!

Good service and knowledge about what we were looking for

Excellent

I purchased a bedroom set with Ashley a couple weeks ago. The salesman told me the adjustable base would fit right in the bed no problem. Well it didn’t stand on the sturdy legs it comes with, it is just laying on the flimsy cross boards that are for the mattress. So he lied. I called and complained that same day and they offered me a bunky board for another 150.00. So now I would have to pay more for THEIR mistake. Then I asked to return the base, they told me the sale is final!!! The bed is so high off the ground that I have to roll into it, I can’t sit on the side of the bed, and I’m six foot tall. I saw another complaint about the same thing exactly. If two people have the same situation it is a business practice. They are very shady and don’t want to tell you the price of the piece of furniture. They want to tell you the monthly payment like a car dealer. By the way, the 60 month no interest is because they jack the price for the credit purchases. Mine came down 2400 bucks because I paid on a card of my own. They lie and cheat. They will respond to this review with apologies and a promise to make it right, but they will do nothing to fix the problem in reality. So they can take their apologies and put them someplace I can’t mention. DECEPTIVE BUSINESS PRACTICE AND FRAUD IN MY OPINION. Buyer beware!!!!

Friendly staff, great products and amazing displays

Monique our sales representative was very nice and helpful. Great service! At first we didn’t find anything that we really liked and then Monique said that she wanted to show us one more thing. Turned out to be great suggestion and what we were looking for. Thanks again to Monique!

Friendly staff. A bit of a wait but the store was a little busy.

Jen at the Fort Worth store was EXTREMELY helpful and sweet!! made the whole process so seamless and easy!! Will definitely buy with her again!

We are returning customers all thanks to Jen for making our purchases smooth. She is the best, you will not be disappointed. Ask for Jen!

Professional, courteous and helpful. Made the process enjoyable.

You must meet Charlie Tran he was wonderful you tell him what you are looking for and he delivers

Just purchased a sofa/love seat..Hopefully a is delivered well and be good to go. Mr. Charlie was friendly and patient with us

Jordan was very helpful, and knowledgeable. Made for a very pleasant visit. Look forward to returning in the future.

We had a great experience with Charlie today! He was very nice and knowledgeable. He answered all of our questions and we had a lot since this was our first time buying a complete bedroom set. I would highly recommend Ashley furniture for all of your furnishings!!

We mismeasured our space - totally our fault - tried to cancel our order the next day, now all we get is the run-around trying to cancel our purchase! Can’t cancel at the store, no one online or over the phone willing to help us either.

Staff was helpful and the selection was great. We shopped several stores and ended up purchasing here.

Jordan and Ryan were very knowledgeable. They went over and beyond to ensure all of our needs were met. Just a FYI if you go to the store your mattress buying experience will be unmatched. Thanks guys!

Alex was very helpful showing us what we were looking for and very knowledgeable.

Rudy was great he found me the perfect purchase I needed bin my budget

Employees were very attentive and had knowledge about their products and got the deal done expeditiously with no haggling.

Deanna was a huge help today in finding exactly what we needed to furnish a couple of rooms in our home. We went into Ashley with measurements & a little bit of an idea, but not knowing exactly what we wanted. Deanna showed us a variety of options that fit our needs. Can’t wait to have the furniture delivered & see these rooms come together. Thanks Deanna & Ashley Furniture!

Liz was very helpful. We found what we wanted.

Update 2nd visit. Great location Charlie Tran once again was great with helping me find everything i needed

Shopping experience was a breeze and our assistant was very knowledgeable. Delivery was also quick and easy!

The salesman was very professional. He worked to get the best prices for us.

My updates til time of drop off was good. Drivers called they were on their way. Once they arrived they were courteous and polite. They did a good job. Thank you Ashley delivery guys

Joseph was very helpful and nice to my elder mother.

Monique was very helpful.

I was very disappointed with my service. I found a beautiful sofa that I was very interested in. It didn’t show the monthly payments so I asked a salesman if I would be able to make monthly payments because there wasn’t one showing. He said yes, you can finance everything here. I filled out an online application and was told by the salesman that I was approved for $8,000. We went to a table where I initialed and signed some papers. He then pulled up a picture of the sofa we looked at and it was not the 3 seater we looked at, it was a loveseat, a two seater. I told him that isn’t the sofa I saw it had 3 seats. He tried telling me that 2 seater was what we looked at. Well, something told me to take a picture of that 3 seater sofa. I showed him the picture I took and he then said, yea we don’t have that one. I was upset and was ready to leave! He asked if I’d like to see something else. I was willing to give it another try and went to look around. I saw another sofa I liked and called him over. He came and said this one is $1,400, to lower the price, I asked if I could just get the sofa. He said this set is discontinued and that I would have to buy the whole set. I told him to just cancel everything. He said he’d try to find me something to give him a few days and gave me his card. I said ok but I’m not sure I want to do business with him now. He made Ashley Furniture look bad, as far as I’m concerned and I love Ashley Furniture’s furniture 🙁

Went in to look around at a couple things. Rudy greeted me and was helpful but not pushy. But!! I found a couple of clearance decor items ($4.99 each) and it took 10 minutes and at least as many initials/signatures on about 10 pieces of paper - including showing my drivers license and waiting on a manager’s approval (twice!) to purchase them!! RIDICULOUS!!! If it’s that difficult to spend $10 imagine what a large purchase would take! NO THANKS!

Ryan went over and beyond with making sure that I had a better Ashley experience!!!! I was disheartened about using Ashley again from all the issues I have had with new furniture.. but Ryan to the rescue!!! Corporate CSR Jessica made sure my account was credited so that Ryan could get my family taken care of! Thanks to all that has helped turn this around!!

Was great.. got what we wanted.. was great experience..

Charlie was very helpful. Amazing customer service! Funny! Definitely will be back and ask for him.

Jordan was very nice, and had answers to all my questions. He also gave me space!!

The experience was excellent! Corey was very experienced and professional in understanding our needs.

We were immediately greeted and were able to walk around till we had any questions. We then tested out mattresses and Ryan was awesome at showing us different options

I highly recommend asking for Leah! Leah was incredibly helpful in guiding us through the process and helping us make decisions.

Fast easy service!

Go see Jen! She is amazing and sweet too! We told her what we were looking for and she took us right to it. None of that business of showing things you weren’t interested in.

Super easy and great communication!

Ryan was very helpful and got our order in quickly over the phone and we were able to pick up at the warehouse within the hour. We appreciate the prompt service from Ryan and the quick pick up option.

I loved my experience at Ashley located on Citylake. Jen was very knowledgeable and helpful. I will definitely be back to buy more pieces.

Great customer service. Jordan was helpful when needed and gave me space when not.

The gentleman who helped me was awesome. But you close my account I used the credit card less than a year ago and I have a $400 credit on that account so I went to use it, but my card was closed because I haven’t used it in a year. I own a business so my credit is up and down. So I didn’t bother to try to reopen. checkout took over an hour to check out because of the card being closed. I would’ve bought a lot more

Wonderful service. I was greeted as soon as I walked through the door. He helped me browse and told me about every single bed room set I looked at. I told him what I wanted and he took me straight to what I asked for. Some of the sets were pricey but they looked worth it. The quality of the furniture is great and I liked the set I chose. I wasn’t even planning on making a decision yet but they have multiple options to lease the furniture with no interest, so I went with it. Glad I chose Ashley’s.

Helpful, easy and quick delivery!

Mr. Thomas was a great help with my order. Really appreciate his help

The best part: they keep their word. They had the product we wanted at a good price.

All good!

Amazing customer service, Great prices and Reasonable financing options ...

Go and see Jenny for all of your furniture needs! She was super knowledgeable and made the process a breeze.

Leah was awesome! Friendly never pushy and just a great person.

I came in a few days prior to purchasing my furniture, and Jen was available to help me. I told her what I wanted and set up an appointment for a few days later. She messaged back-and-forth with me for a few days and she helped me design the most awesome living room for my children and I. I am so thankful for her and will use her every time I come back.

My husband and I had a wonderful time with Mr. Charlie Tran. He was so helpful with our selections we made. Every time we shop at Ashley Store, we will ask for Mr. Charlie.❤️

Great experience. Thomas did a fantastic job showing us all the different features of all the couches.

The staff was professional, courteous and experienced. Great choice made today at a reasonable price.

Jenny was so helpful. We have a tricky living room and for months we’ve been looking for the right set up and she nailed it. She even took the time to draw out our living room and showed us different ways we can set up the furniture. We had our two year old with us and she went as far as setting up things to entertain him while we shopped around. Can’t say enough good things about her!

It was great. I walked in and Jenny Gentry was at the door. When I told her what I was looking for she showed couple of sofas. She was very helpful.

I usually don't write a review but I has to for this company. This has been my worst experience with a furniture store. I wish I could give then 0 stars. We purchased a bedroom set last July and paid over $10000 cash and still do not have all of the parts to our bed. We have called many times and talked to a countless number of people but they all have sent the wrong parts. Finally two weeks ago we went back to the store in Fort Worth and showed them a picture of what we needed so we can finally have a complete bed. They contacted a member of management to have them message me. The next day I received a message from Ashley to complete the order for the missing items. The order was for 4 post necks and 4 post tops. When we received the order over the weekend we only received half of the order 2 necks and 2 tops. When I just tries to talk to someone they said they could not send a parts order because it's been over a year and the warranty has expired. When I ask for a corporate number or to speak to a manager I was told that they could not transfer me to a manager. This is by far the worst experience and customer service. You have lost a customer.

We walked in and Leah met us at the door, we told her what we were after and she took us straight there. She as very knowledgeable regarding the furniture and purchasing. She gave us a quote and we left to have lunch I called and said we would like to purchase the item and came back to the store asked for her and she came out took our info and did all the paperwork. It was such a nice experience there was no rushing or pushing. We may have to go back and visit with her another day for some other things we liked.

Quick, and Easy. I was surprised with how fast I got my items loaded and out of there.

All these people who post no pressure are bought!! we couldn’t even get in the door without Russel stating we aren’t allowed to walk around with him standing with us! F this place! going across the street

I received excellent service at the Arlington store. I found what I was looking for and Koshia was very helpful.

The individuals I've been dealing with have kept me waiting and dragging things along all this time. For a long time no one has called me or arrived here to fix the chair's damages;even though I mentioned it after delivery. I never expected this from a reputable company!!

So I had a great experience shopping with Ashley Homestore. Jordan was our salesman. The whole interaction was great, except for the fact that I tried to get in touch with him for a past credit, which he was supposed to be researching. He never responded and never called me back. The furniture is beautiful, a little pricey, but I love it nonetheless. They are happy to make money off of you but won't respond when you reach out to them. Update: Oct 2024 I went back to get a console for my living room in August. One door would not stay closed, and the shelving were missing the pegs to hold them up. They said they would return when the parts came in to repair it. It is nearing the end of October, and it's still not fixed. Update 2: They finally fixed the issue. If they had sent out a tech after the first time I called, it would have been fixed months ago. The tech was really professional.

Thomas was the greatest. Showed us around what we wanted to see, then let us do our own thing. No pressure but a great help!

Alex was awesome. Liz did a great job on the demonstration along with calling some fella over that was about 6-6'1" to be a guinea pig for us. Monique was a big help also. My thanks to all. Now for the down side. Liz and Monique both tried the pressure sell and the "Here today gone tomorrow. Invest now or regret later.". I refused to buy into that. Watch out for that. And the you can get it today we can do in house financing. My hats off to Alex and the manager. There was no pressure and they LISTENED to what I was saying and they acted on it. I want to thank all of you for your time and assistance. Jen I still say ya ought to sell that tile with the rug you know what I mean.

Great experience dealing with Russell and Monique st the Ft. Worth store! Pricing, quality and customer service exceptional! Thanks

Staff was great and not too pushy, they had a large selection so we found something we are happy with.

Bought a table and a couch set a few years ago, and the furniture is great. Bought the warranty for both and tried to use it and the warranties have 1,000 terms and conditions and cover nothing. Furniture is good/great, the warranties are absolute trash and a waste of money.

In and out of the store within an hour with a new couch. They had exactly what we were looking for! Such a painless process. Thank you guys so much!

Ryan very helpful and knowledgeable about the product!

Its been over a month and we have not received a refund when they failed to deliver our sofa. We have spoken to no less than 5 different people across the company. We received different stories from each. They promised a refund in 5 days. Legal proceedings are our next step. Buyer beware.

Great Customer Service and Support

Excellent Experience at Ashley’s today. Our sales rep, Cori, was the best. Thanks Ashley’s

This place is a scam. First off, I am a Quality Engineer by profession. I take products (Aerospace) and ensure they are what they’re supposed to be. Last month my wife and i go into Ashley Ft Worth, Hulen area, and find furniture we like. We sat in it, tested its functionality, liked it, bought it. Conveniently the “didnt have it in stock” and it would have to be delivered for free. We agreed. It came. Had the same color. Had the same stitching. Had the same name. But……the material and cushioning are different. Its stiff as a board, rigid, and not the same. Its as though what they sell from the showroom floor and what is manufactured and delivered are different. Completely different in fact. Yes, we realize what is on the showroom floor is worn in by customers, but its more than that. This material is different. My guess is that if we took a material sample from the two sets (one from the showroom, one from ours) and had a comparative analysis performed, theyd be completely different. Be very careful that you do not take delivery of what shows up at your door until you verify that it is actually the same in all aspects to what you seen and felt on the showroom floor. SCAM! Called the number they gave me and was told “we don’t handle issues with tue comfort of the furniture”……. First, its NOT just a comfort issue. What you delivered has different material, different cushioning, etc. Its built different!!

Ask for Jen. Hands down, the best experience working with her. Very friendly and not too pushy, allows you to shop at your own pace. She is very knowledgeable about Ashley’s products and super oriented with the store and its stock.

Our salesman Cori was courteous, knowledgeable, and helped us zoom right in on what we were looking for!! It was a pleasure doing business at Ashley.

Jenn at the Hulen Ashley’s was phenomenal. Made the experience flawless even with dealing with our indecisiveness. Could not have been luckier to have her as our rep. The store has a large selection and raw pricing is fairly comparable to even ikea with what is noticeably much higher quality and features in a couch. Loved it. Highly recommend

This place is a scam. First off, I am a Quality Engineer by profession. I take products (Aerospace) and ensure they are what they're supposed to be. Last month my wife and i go into Ashley Ft Worth, Hulen area, and find furniture we like. We sat in it, tested its functionality, liked it, bought it. Conveniently they "didnt have it in stock" and it would have to be delivered for free. We agreed. It came. Had the same color. Had the same stitching. Had the same name. But......the material and cushioning are different. Its stiff as a board, rigid, and not the same. Its as though what they sell from the showroom floor and what is manufactured and delivered are different. Completely different in fact. Yes, we realize what is on the showroom floor is worn in by customers, but its more than that. This material is different. My guess is that if we took a material sample from the two sets (one from the showroom, one from ours) and had a comparative analysis performed, theyd be completely different. Be very careful that you do not take delivery of what shows up at your door until you verify that it is actually the same in all aspects to what you seen and felt on the showroom floor. SCAM!

Answered all our questions promptly. If delivery goes as smoothly as purchase you will have a 100% sale Thanks. Jerry

Randall was very helpful and courteous. Will always buy fury at Ashleys

Friendly and professional in what they do. Found the perfect furniture for my living room with an affordable price!

Very knowledgeable, understanding and had a great deal of patience with me. I've shopped at Ashley before and the experience just keeps getting better.

Jen Gentry was the best! She made the experience very pleasant and fast too. She was very thorough in ensuring we loved what we picked and answered all our questions. She also made sure we were ordering the correct items and double checked everything. She was not pushy and so pleasant to work with. Thanks again Jen!

The young man who assisted me was very knowledgeable of the products and knew where to guide me after understanding my budget & particular preference. I ended up with good quality furniture for a great price, thanks.

Customer Service started as soon as I walked through the front door. Cori greeted us, asked if we needed help and offered us a drink. He checked on us throughout the entire time we were there. Very pleased with my purchases. Will return. Awesome staff!!

UPDATE: customer service sucks. That’s the only way to express our extreme dissatisfaction with the quality of service we have received to remedy a manufacturing defect on our dining table. The holes do not align, so the table’s supports are not secured. It’s now been 2 weeks, several phone calls later, they still haven’t scheduled a tech. They called me this afternoon to “get photos” which I had sent 10 days ago. They make you text them at some random phone number and no one ever knows what’s going on. If this isn’t remedied soon, I am going to have to dispute this off the card for services not rendered and have someone come pick this table up. So incredibly disappointing. —— Excellent excellent EXCELLENT selection! After searching high and low at many stores including Living Spaces, Pottery Barn, West Elm, Havertys, etc. we walked into Ashley and immediately found the perfect dining set. Our associate listened to our wants and we bought the second table she showed us.

Great service and nice sales associates.

Loved the environment! The costumer service was great ! Joseph took care of my and I will definitely be back .

Experience at the store was very pleasant, courteous, and fast. So was the delivery!

Professional and polite...

Leah was very helpful and friendly. We were promptly greeted, and we did not feel like we were pressured whatsoever.

Thanks for everything Ryan!

Joseph was very helpful without being pushy. He offered to guide me through my selection, or allow me to look myself, no pressure. He was very professional.

Lesson learned. Should've read the reviews before purchasing anything from here. If you choose to buy anything from this place please read the fine print. They have a no return policy even if they make a mistake. Once you make a purchase and you are out the door they do not care about you. You are instructed to contact an 800 number customer service, whose system is always down, then they instruct you to send a text. Guess we can work it out in court. Was told the tempur-pedic base and mattress would work with our current bed. It does not. Couch was damaged during delivery, yet to be taken care off. They "white glove" delivery is a joke. They leave plastic and trash everywhere. Plenty of other furniture stores to do business with.

I was able to walk around the store and look for what I needed and Joseph would always come to check to see if I had any questions.

I will never shop at Ashley’s again. No communication at all. They took off two items that they had charged me for with no phone to why. Having contracting someone else, that person had told me that it was taking off and I needed to call the store. I called the store see real times then finally got a hold of someone when I said I wanted to order something new. They told me I was given store credit but still no one had called to tell me this. I finally got my money back.

STOP AND ASK FOR CHARLIE, very knowledgeable man. He knew exactly what I needed with a couple questions. I bought a mattress and wanted to look at other stores to make sure I was making the right choice but that was a waste of gas because Charlie had the best deal. He will take care of you.

The sales team was very knowledgeable in helping guide us to the right mattress and bed frame. Ryan and Craig were both amazing! Could not recommend them more

Russel was great, he explained things thoroughly and was genuine in how he talked with us. A lot of times you get salesman who are like robots. We initially had another salesman helping us but when we decided to purchase a certain sectional, he lost interest in us as customers. He stated that he would be back in "2” minutes and we ended up waiting for 15. I had to go find him and that’s when he got russel to help us. I work in sales as well, and the way that the first salesman handled things was unprofessional as it didn’t take the customers time into consideration. Overall i wills go back to Ashley Furniture but would ask for Russel, he did a great job!