Ashley Store Fort Worth, TX

Jenny was amazing ! Super detailed, made everything very simple and wasn't pushy. Thank you so much!

Marty is the best, very professional and helpful

Leah & Liz were an absolute joy to work with! They are officially my team at Ashley. I highly recommend these ladies for your home furnishings experience.

As soon as we walked in we were greeted by Jason who immediately made us feel welcome and comfortable. We found the bed we were looking for and the perfect mattress thanks to Jason.

Friendly, knowledgeable staff who do their best to offer the most reasonable prices possible. We felt very supported in our decision making and purchasing process and ended up with exactly what we came in for.

Jenny Gentry was exceptional dale professional. She was patient and very helpful with me while I looked for the perfect furniture for my new home.

The lady that I talk to , she was very helpful to me. She took care my question and what I need it to do. I appreciated her big help. She was very pleasant.

Leah was wonderful! Very informative and helpful. She took the time to be sure we had everything we needed and worked with us to get the best price and delivery date.

The sales people were just fantastic.

Great store, great products, great service! Alex was great to work with. Got me the products I wanted at my price point!

Title: Exceptional Service from Rudy – A True Sales Professional! I recently had the pleasure of working with Rudy, and I can honestly say that he is an exceptional salesperson who goes above and beyond for his clients. From the moment we connected, it was clear that Rudy was dedicated to providing the best possible service. What truly impressed me was his willingness to come in on his day off just to accommodate my schedule. This level of commitment is rare and speaks volumes about his work ethic and dedication to customer satisfaction. Rudy took the time to understand my needs and preferences, and he patiently guided me through the entire process, ensuring that I felt confident in my decisions. Not only is Rudy knowledgeable about his products, but his positive attitude and friendly demeanor made the experience enjoyable. He truly cares about his clients and wants to ensure they have the best experience possible. Thanks to Rudy's efforts, I found exactly what I was looking for, and I couldn’t be happier with my purchase. If you're in need of assistance, I highly recommend reaching out to Rudy. His professionalism and commitment to his clients make him a standout in the industry. Thank you, Rudy, for your outstanding service – you have a customer for life!

The delivery men were right on time. They were professional, knowledgeable, and very friendly . They did a great job!!

Extremely delighted with my experience. I was helped over the phone with my order, by Joseph Miles (Store Manager) He was extremely helpful, professional and patient. Explained everything very clearly, every step of the way. I will definitely shop at Ashley Furniture again.

I felt really comfortable with the decision to purchase with Ashley Furniture. The representatives were very pleasant and helpful.

I recently purchased a sectional couch from Ashley Furniture, and I couldn’t be happier! The price was fantastic, and the comfort is exactly what I was looking for. Alex, our salesperson, did an excellent job—he was knowledgeable, patient, and made the entire process smooth and enjoyable. If you’re looking for quality furniture at a great price with top-notch customer service, I highly recommend Ashley Furniture and working with Alex from the Fort Worth Tx store.

My sales person was very knowledgeable and understanding to my needs.

The salesman was friendly and very helpful. I was greeted at the door. He was willing to take me all over the store looking for what I wanted. When I picked up the chair at the warehouse the next day, the receptionist was friendly and efficient. She told me to park in front of one of 2 doors. She didn’t mention that I needed to back in but I figured that out. The warehouse worker didn’t keep us waiting more than 20 minutes, He was friendly, told us the box wasn’t heavy, and informed us that the box had originally held 2 chairs.

I was helped by Ryan who was great helping me get what I needed for my apartment. Great service!

Ryan was such a joy to work with. He helped me out and was very patient as well as supportive in getting me everything that I needed. Also, Mrs B with Acima leasing was very helpful also. Thank You Ashley

Excellent customer service! Beautiful selection to choose from. Very friendly and helpful salesman, no pressure sales! I will come back!

Matt was super helpful. Was accomadating and informative. Thank you for making experience quick and easy!

Great service. Same day pickup available also.

Wonderful experience! Alex pin pointed what I was looking for and got me set up in a very efficient manner! I had a very pleasant experience and the customer service was above and beyond! Great prices too!

By far the worst service ever misrepresentation of delivery at the time of sale, it was indicated to be assembled when it arrived. The driver said that he would not assemble spent over 40 minutes on the telephone, trying to straighten things out still haven’t gotten a refund never do business with them again.

Mr. Austin exceeded all our expectations. He showed us all the recliners we were interested in. He helped us match colors to our own furniture we already owned. He informed us about interest free financing. Very pleased with the Ashley experience. Will buy again from Ashley. Thank you.

Jenny was helpful and knowledgeable. Offered assistance, and did not feel pressured to purchase anything. Would definitely shop there again.

I went to pick up the furniture, backed up to the proper gate, and waited. After awhile a gate opened and then another guy parked next to me, climbed up into the bay and spoke to the delivery guy. I waited patiently for about 10 min thinking they were getting my furniture. I then see them loading this other guys stuff. I asked about it and the guy said that someone back in the warehouse approved that this guy could get his stuff before me. Not sure how this works, but I text when I was headed up there and still had to wait 45 min. When I finally got my furniture, the box was damaged so I had to open it up to make sure there wasn’t any damage to the piece. I was already there too long so I looked briefly and then loaded it up and left. I hope there isn’t actual damage when I get it out of the box. Not shopping here anymore.

The new bed is awesome

It was great and easy process, Lolita the store associate was very nice and very knowledgeable, she helped us finding what we were there for.

Good service quick service and worked with me greatly

Dalton was very pleasant and helpful

The process was quick and easy, got approved in store and Rudy was very helpful in showing us different furniture until we found a sofa and TV stand we liked

Lily was great! She provided us with great service but the respect of letting us shop with feeling pressure. It was because of her we made a purchase today.

Jordan make the experience easy and comfortable.

The staff was friendly and assisted me with exactly what i needed. No force, no pressure, just excellent customer service.

The salesperson (Lalita Fields) was very nice and helpful. Very knowledgeable of furniture

Dalton Busby was super friendly and very helpful during my first time visit to an Ashley Furniture store. He listened to what I wanted and made the shopping experience easy.

Leah was absolutely amazing in help my Wife and I find furniture for our apartment!!

When I walked in the door I was greeted by Rudy. He was a very kind gentleman who told me about the available promotions and financing options. He then let me browse at my leisure. When I had questions he was very helpful and never pushy. I ended up buying a bedroom suit. Rudy was very helpful in making sure I was getting exactly what I wanted while guiding me through the purchase process. He made the buying experience very pleasant. The store managers were super nice. The store was easy to navigate and the restrooms were nice and clean. I highly recommend the store in Benbrook. Thank you Rudy for your help!

It was the best experience i've ever had buying furniture. Jeremy was very knowledgeable and patient. I will recommend him to all my friends and family.

Leah was amazing! Great customer service, they really helped pull our rooms together with different pieces. ❤️❤️

Matt was fantastic through the sales process. Very knowledgeable about the product.

It was a great experience the person who helped me was great. I will definitely be going back for more stuff there.

I was completely satisfied with my purchase and the sales person. Hub

Great seevice. They have multiple financing options. They work really hard to get you what your inerested in. I worked with Matt. Great guy and very informative with great customer service. Looking forward to doing more business.

Jason was fantastic! I was overwhelmed with so many options and he helped me narrow it down. He was super patient with me and so friendly! This was my first time ever purchasing new furniture and Jason did such an awesome job from start to finish! Thank you Jason!

Dalton Busby in sales is the go to man. Knowledgeable and took care of business quickly. Thanks!

Gentle, not focusing you into something, kind and pure hearted people

Jen was a delight to work with. Very knowledgeable. Thank you

Liz was very knowledgeable. I showed her photos of my living room and she was able to show me many different furniture arrangements. She also gave me suggestions on color.

Lilly was very friendly and helpful. All the staff was very friendly.

Joseph Miles was very professional, knowledgable and kind when helping me place order for nightstands!! I really appreciated him! Thank you Alice Hoban

My sal sperson was awesome. His name is Ryan o’ Neal. He was very helpful. I feel delivery cost is too high. But as far as everything else I have no complaints. I will recommend Ryan to my friends.

Love it! Always has been a very positive experience for us.

I was so thrilled to find exactly what I was wanting. Our salesman, Joseph Miles, immediately found the recliner chair I told him I was wanting. Joseph was informative about the chair, friendly, and best of all, not pushy. My husband and I both would most assuredly recommend this store to anyone we know in need of beautiful furniture, at a great price.

Ryan was very friendly, knowledgeable and not “pushy” which made for a very nice experience. Ask for him personally when you’re shopping this location.

Great experience shopping with Dalton. He was a no pressure guy, that made us feel comfortable. He overcame all objectives, which led to a purchase on our end. Thank you Dalton!

Ryan was very knowledgeable and patient. Helped me with everything I needed.

Enjoyable!

I had an excellent experience working with Alex buying furniture for my home. He was incredibly helpful, super nice & patient. I really appreciate him not pressuring me into buying just anything & answering all my questions. Alex thank you again!

Jordan done a great job with helping me with the purchase

Great experience and helpful service

Easy and fast process.

Joseph was great and very knowledgeable. We'll be back soon to work with him again.

Our purchase was an upgrade and could not be happier. We had such a positive experience, with all of our questions we received straight answers felt like she listened. Lalita helpfulness and kindness made this one of the most best experiences.

Mattress shopping sucks. The mattress stores all try to send you to expensive brands they are pushing that sale. Our experience here was different. Alex did a great job of help g us find a comfortable mattress and one in our price range. He was helpful and no pressure. Will be buying there again.

We love Ashley Furniture and have purchased several pieces of Furniture from them through the years. The selection is always great and the sales people are very helpful and not pushy. Highly recommend Ashley Furniture!

Liz was very professional, helpful, and gave us the space we needed to shop, process, and decide our options. Highly recommend.

Great experience. Matthew showed me just what I wanted. Quick and easy.

Alex was so easy to work with, answered our questions and got us out and about in great time.

Dalton was the best! He made our experience buying our furniture smooth and super enjoyable!!

Alex helped us with making a great selection at a great price

The sales associate at the store was great and extremely helpful. The two delivery service associates were professional, helpful and a great representation of not only the company but the brand as well. Great service all around. Thank you.

1st time visiting an Ashley store and the hospitality was great. My salesman Joseph, was patient and very knowledgeable.

Love shopping at Ashley's. Have always had great customer service, and very helpful sales people. Today was no different. Jordan Beatty was so easy to work with. Very knowledgeable about the furniture and inventory. Thank you again Jordan! I'm a fan! Shelley

My experience in the store was great! Lalita was very attentive and gave AMAZING customer service. She went over in beyond to make sure I got the best deal and that is very much appreciated!

I visited Ashley Furniture for the first time to purchase living room furniture. During my experience, the sales associate, Alex, was exceptionally helpful and knowledgeable about the items I was interested in. Alex's friendly demeanor and warm welcome made the process enjoyable. I left Ashley Furniture with the living room furniture of my dreams. Thank you, Alex, for helping to make my vision a reality!

Great selection and excellent customer service.

Great friendly service.

Our experience with sales associate Alex was great! He heard what we were looking for and showed us a great selection of furniture in store. We are extremely pleased with our purchase and will be back in the near future. We will be looking for you Alex, youre awesome! Thank you for all your help! 5⭐️ quality and service

Delivery was late the drivers were rude first Delivery rushed in and drop the chair in and left with no instructions on how it works ask if they would take the old chair to the porch on way out and they put it in yard and left. Two weeks later another Delivery for the bed they where very late 9:15 pm, and was same thing. The driver announced I'm Brown , rushed to get the old beds, threw the new ones on the frame and demanded a signature from me and I told him I wanted to inspect first, he said take it up with Ashley and got my husband to sign.Obviously they just do not care about customer service. And very poor representation for Ashley Furniture. We were told different times from 3pm and to 8:30 pm they did came between 9:00pm and 9:15 pm. Makes me second guess another purchase from Ashley.

Very good service in helping with getting our furniture.

Matt was perfect salesman for me! He greeted me as soon as I walked in and took me on my mattress search. His knowledge and experience with mattresses was great! He listened to my needs and found me the perfect matress for me and saved me money at the Same time! He covered all the things with professional humble intelligence. I am very pleased 😀

Very friendly, helpful and personable.

Gr8 selection fantastic sales reps

We love our sales team and our new furniture is just what we need ❤️

We knew what we were looking for when we went into Ashley. We met Lakota and she was EXTREMELY helpful. She showed the various lines we were very satisfied with her and the furniture we purchased.

When we walked in we were greeted by a nice friendly sales professional LailtaFields. She was kind and happy to show us exactly what my 88 year old mother needed for a stylish sofa. Electric push button recliner sofa a beautiful ocean blue, mom’s favorite color. Modern style with all the bells and whistles. The sales staff we were in contact with were so nice. I hear mom on her phone now tell her friend all about the experience. She will be waiting by the door for the white glove delivery this week. Sincerely, Trena

Staff was exceptionaly friendly and not pushy!

Never waste your money on their extended. Their third party (extend) was absolutely horrible to deal with. After eight months of dealing with them I got a piece of fabric sent to my home. They told me they were going replace the whole piece of sectional. I guess I’m supposed to reupholster the piece myself. Trash warranty!

Very pleased with my furniture shopping experience here! I'm a repeat customer and will continue to be!

Leah made the buying process amazing. She was kind, not pushy, and really listened to what I wanted. Will be back when I need more.

Had a great recent experience purchasing a sofa. Will definitely be back!

Joseph was easy to work with and very produce knowledgeable.

Friendly service! Enjoyed shopping at this store! Good selection! Once I purchased three items, check out was quick and easy and I was able to pick up all 3 items same day!

Had good experience with sales associates. They were helpful and took time to ank questions to help decide what would suit us.

Dalton was a lot of help. We'll pleased

The staff suffocate you. Literally every 5 minutes I was being introduced to another staff member. We were trying to look at furniture not meet all employees on shift. I had to snap at the worker to leave us alone. I wouldn't go back.

Wonderful people, and nice service and great furniture

Wonderful service and quality furniture

I went to this location today with my mother in law. The store was clean and had a wonderful setup. We were greeted by a lovely young lady named Liz. She was amazing! Very knowledgeable and patient. She was there to help us with any questions we had with out being pressing. She also introduced us to her manager who was also great, we had a good conversation about something we doing on our off time (fishing)! I don't remember the managers name unfortunately but he is wonderful! When my husband and I are ready to get furniture we will definitely be going here! I could go on forever on how great this place is. Liz! If you see this thank you for your time! And when my family is ready to buy, we will be requesting you personally. Thank you for your kindness and knowledge.

(Translated by Google) Bad experience personally, I will not buy anything again at the Ashley furniture store, the person who helped me was very friendly but gave me a receipt with a price which I paid and in my email they sent me another receipt with a different lower price of course so I didn't like that (Original) Mala experiencia en lo personal no buelvo a comprar nada en la mueblería Ashley la persona que me atendió muy amable pero me dio un recibo con un precio el cual yo pagué y en mi correo me mandan otro recibo con diferente precio más bajo por supuesto así que eso no me gustó

Salesman, Mr Pacheco was very knowledgeable about his products and provided excellent service. Delivery team led by Erick was prompt and efficiently set up bed left space clean and free of all packaging.

Buyer Beware!!!! Purchased a recliner on 1/4/25. It came in on 1/20/25 so we picked it up. When we un-boxed it, it was the wrong chair, wrong material. We went back to the store to find out how we can return only to find out there are no returns allowed at the store and even the Manager cannot authorize a return. Even if the merchandise is incorrect. Jenny our salesperson advised us to find the same chair at another store because this location had sold the floor model, take pictures, and plead our case to the escalation toll free number that she gave us. What? What happened to customer service? We shouldn't have to prove our case!!!! I will call the number and try to see if they will authorized the return, which I highly doubt they will. We are NOT going to find a chair at another store to take pics. This is rediculous! We will NEVER by another piece of furniture from Ashley's. EVER. 01/23/25 update. So the number that the supposed owner told me to call to seek resolution is the original toll free number I called where you can't speak to a person. LOL they more than likely have AI responding to reviews. So I called the escalation number. They told me the same thing....WE DON'T ACCEPT RETURNS!!! THIS IS SO FRUSTRATING!!! I DON'T KNOW HOW THEY STAY IN BUSINESS!

We purchased multiple pieces of bedroom, kitchen, and living room furniture with Jen in November 2024. Our primary reason was my career military husband had past experience volunteering to assemble Ashley furniture for unhoused veterans in Tampa FL and he was under the impression the company valued community and customers. Jen was helpful and shared her contact information, but when our problem became too large she gracefully bowed out. Although the store manager is not in charge of delivery it is not unreasonable to expect them to assist on a customer's behalf and to my knowledge they have not helped in any way. On December 28, 2024 we were delivered damaged/used furniture to our new home (leather worn, filthy, nails/staples coming out the the back of the couch, and the wood base disfigured). I REFUSED delivery of the total sectional order and told the movers to take it all, but they only took one piece. Then one worker started the truck while the other worker ran out saying their truck was full and they couldn't take the other pieces. Within a few minutes I received a text saying order complete and the furniture was signed for which was NOT true. I messaged Jen who gave me the number to call the Escalation Department. On Jan. 8, 2025 another delivery was scheduled. Upon arrival the driver's demeanor was unpleasant, he entered our home and said "I need to take pictures". I explained pictures had previously been sent to Ashley and his response was that if he didn't think pieces needed to be changed out he would not change them. At that point I told him no, all pictures had already been submitted and all pieces needed to be delivered he then said he just needed pictures for his service, so he took pictures. My husband explained our terrible prior delivery experience and how the damaged furniture was left. They both agreed it was a new day and proceeded with the delivery. We recorded the movement of furniture and what we saw was just one man dragging the large furniture pieces (no dolly used) from the front of the truck to the back then loading them onto a motorized lift to be lowered to the ground unsecured while the other mover watched from the sidelines. We then saw it fall off the lift and crash into the street. I shared the video with our salesperson and the driver's comments telling my retired disabled veteran husband that he could figure out how to inspect the sectional in the street. My husband told him he could not inspect them in the street since the pieces were standing on their side half wrapped and had just fallen into the street and that it was supposed to be "White Glove" delivery. The mover lost his patience knowing the event was recorded and said "he wasn't dealing with this" and he wasn't going to deliver. I called our salesperson and explained the awful experience and she said she would call the Escalation Department. Later that day I called her back; she apologized for the poor service and said I'd receive a call back in 24 hours, I did not receive a call. I called customer service the following day and was told the Escalation Department should call within 72 hours, I did not receive a call. Two days later, I sent a text to our salesperson, but unfortunately reached her on a day she wasn't feeling well. I briefly shared our current situation and apologized for bothering her. The next day she informed me that it was out of both her or her manager's hands and the ticket order was closed and it was up to the supervisors, however my our order is still Open. It has now been 14 days since the last delivery debacle and we've not received any communication from Ashley. We paid in full, we opened our home to strangers that were unprofessional and disrespectful and it is time Ashley/DSG and their employees take responsibility for their products and services. This has caused a great deal of stress and we're unable to make our new home a comfortable space with dirty damaged furniture taking up space. We want a full refund and for the pieces that were left in our home by the first delivery team removed.

I have been an Ashley customer for years purchasing living room furniture twice and bedroom furniture and now coffee table and two end tables. I purchased the coffee table and end tables in October 2024. Coffee table delivered about 5 weeks later. One end table delivered about 4 weeks later. Then when the other end table was scheduled for delivery last week ( 3 months after purchase) I received a call that the furniture has been discontinued. Finally reached an employee who found one in this area and we had to pick up. My son picked it up today and it is damaged. Has been repaired very poorly and one wooden leg is split. This table should have been thrown in the trash. I cannot believe they are expecting me to accept this but I guess I will or I will not have the table set I need. I will never purchase another thing from Ashley and encourage everyone to think twice doing so-because they really don’t care about their customers. I will be calling the store tomorrow but I know they will not do anything about it.

Jordan B. delivered great customer service. He was patient and accommodating. Left feeling confident in our purchase and happy with our decision.

We had such a fantastic experience! Both of our sales representatives, Jen and Joseph, were incredibly knowledgeable, courteous, and helpful throughout the process. Their outstanding service has definitely made us lifelong customers!

The men did a wonderful job. They were polite, mannerly and worked well together. I recommend their work to friends and want Ashley to know they did a great job.

Great experience and everyone was extremely helpful and professional.

Received the best service from Liz. She was so knowledgeable about the details of every single question we had, and she was so kind. She made our buying experience very enjoyable.

The place was like any other place with sales people trying to make money for their family. It wasn’t too bad though. The guy that helped us was great at his job. Gave us alot of space and didn’t feel too pressured. Found our bedroom set for 75% off due to remodeling of the store which was great! Bedroom sets are about $3-5k and shipping to your house is about $150. Overall really happy with our new set for years to come. Our 7 piece bedroom set out the door was $1500.

Liz was awesome in info and very thorough

Joseph was amazing!!

Elizabeth was the best! She was great at explaining everything to us and a really sweet person!

We went to just “look” with zero plans to buy. We met Alex and he was so great to work with. He gave us our space so we didn’t feel watched and he answered all of our questions. He listened so well to us that when he recommended something it ended up being our favorite. So much so that we left there with new living room furniture AND new bedroom furniture! Thank you Alex!

Great customer service.

Matt was awesome to work with. He answered questions and he worked to get us discounts. We were extremely happy and lucky to get to work with him.

Great Service & Very nice & pleasant sales Lady

Everything went smooth these associates went above and beyond to make sure I was satisfied . Will definitely return to this location again once I have more funds .

Jason did a great job of finding what we needed, explaining the features and completing the project. Thank!

I love Ashley's furniture store everybody there is always so nice and professional and welcoming I think I like the most is they don't pressure you into buying stuff glad you make up your own mind but very helpful in doing so I would always recommend Ashley to anybody friends family thank you

Best store manager in the world. He had a sale going on and he reduced my chair because I asked... best customer service.

I like the huge selection of products. Very friendly and helpful employees. Competitive prices. I would recommend for anyone looking for furniture.

Beautiful store! Joseph M. Treated us so well. He listened to what I wanted and made it happen. He was knowledgeable, polite and efficient!

Nothing but empty promises. Bought a bedroom set in November. We were told it would be delivered in 2 weeks. After several cancellations because they don’t have the furniture, I was excited it is scheduled for tomorrow. I received a text message today confirming my appointment. I called to confirm and was told the text was in error that they would not make the appointment tomorrow either and in fact it would be at least another 2 weeks. I’m not sure how this place stays in business but buyer beware!!

Liz was great! Gave me space and time to make my selection but was quickly available when I had questions or needed help!

Alex worked with us to help find the perfect furniture for our needs. He was extremely polite, professional and knowledgeable in guiding us to the purchase of furniture that met our needs. He worked hard to get us the best price and the most perks for the money. Thank you Alex for all of your help and support!

Enjoyed shopping there. Quick and easy.

They had exactly what we needed and our associate Leah was extremely helpful.

It has been a really bad experience in furniture shopping with Ashley’s. Be sure and double check your information that sales person puts into system. Our last name was missing(used middle name as last name), phone number off by one and email was incorrect. This set off a chain reaction. A delivery was set for 28th. No one could confirm delivery, no one could call us. So no delivery. As told in store. I had to call back the sales person before anyone could help us because no one in customer service could pull us up and figure out what was wrong. Sales person did try and fix info for two transactions but only worked on one of the transactions. Second delivery got cancelled for unknown reason. When calling customer service again they didn’t get the second transaction info corrected and the second transaction information said incorrect phone number can’t contact customer. So delivery team didn’t try to deliver. Had to talk to her manager to get second transaction edited. We are now on third promised delivery. It showed up with only the mattress and not the bed set. We asked for a delivery refund and we’re told they couldn’t give a delivery refund only a transaction refund for a percentage which is only $167. That wasn’t even the amount of delivery fee. We are scheduled for Wednesday for our 4th attempt. We will see. I would not recommend Ashley’s.

We had a very knowledgeable representative for Ashley. Ryan was able to answer each of our questions and informed us of many aspects of the Tempurpedic mattress of which we were not aware. We were very surprised with the many positive advantages of owning an adjustable frame.....we bought two. Ryan's expertise provides Ashley with very valuable employee. Thank you, Glo

So far so good. Leah was awesome. Haven’t received my furniture yet. So if asked. I’ll share.

Jordan Beatty/ salesman was extremely helpful in my decision of my daybed and type of mattress I needed. I am a returning customer and was originally referred by a friend which purchased a leather recliner and loveseat dual recliner and massage feature. I recommend Ashley furniture for their customer service and products . No photos at this time waiting on delivery.

Went and worked with Ryan O'Neal to help alleviate my sleep problems. He is the best sleep expert I've ever dealt with, got me the cloud Supreme breeze and adjustable base! Get financing and great service, if you go in ask for Ryan!!!

My son and I walked in thinking it was going to take hours or days before I would get my Love Seat. Wow! It was faster than shopping for groceries and getting them home on the house! And it looks every bit as beautiful in my new residence as I had hoped! And comfy, too! Thanks for the great service you provide!! Marilyn Nemec

Love this place ! Alex is excellent sales person , very friendly and helpful always smiling ! He cares for his customers! Ashley furniture needs to hire more employees like Alex ! Thank you thank you ! You make so easy to shop at the furniture store !

Excellent service from liz cruz helped me with everything I needed.

The worst place ever! Poor customer service. My husband & I when in super excited ready to buy our new living room furniture and kitchen table and we found what we loved but NOT once of their employees offer to help! Meanwhile most coworkers where just standing and talking while just staring. I'm guessing they didn't want their Commission for selling furniture. We ended up leaving after 20 mins of being in there! First & LAST time going in that store.

I bought a recliner and had it 3 weeks and the material started coming apart. I contacted them and they said they would get back with me. A mont later they contacted me and said send a picture of the area, I did and 2 weeks later they emailed me and said they didn't see anything. I told them I wanted a refund, they said someone would contact me about the return. Well, 3 weeks later they said I couldn't get a refund. So for the last 2 months they called me 4 times asking if its been repaired, and I keep saying no. The last call 2 weeks ago same song and dance. ANYWAYS, DONT WASTE YOUR TIME AND MONEY AT THIS PLACE.

Jenny Gentry was extremely helpful, knowledgeable and sweet! She made our furniture experience wonderful.

Recieved the best service from Jenny Gentry. Would not go anywhere else and will always ask for Jenny

Very personal, caring service at the Fort Worth location! Not only did they get us a great price for a recliner (with great quality), but really listened to us and made us feel special. This chair was purchased for my sister’s recovery and every single person we met was knowledgeable, compassionate, and extremely kind. Thanks to you, she had her first good night’s rest after we took the chair to her! God bless!

We had one of the best furniture buying experiences ever. We were greeted at the door then shown the area to look for what we were interested. She gave us space to look and discuss privately but was close enough to answer questions. She was very professional and helpful.

Terrible communication and customer service. I bought a bedroom set for my 8 yr old daughter for christmas present. I purchased this on November 30 and was told it was currently in stock and would be able to pick up anytime. The salesman offerred to schedule my pickup for Dec 23rd since it was a Christmas present. I confirmed pick up on the 22nd with the text I was sent. I also text when I was 30 minutes away as requested. When I arrived at the warehouse, I waited at the dock for over an hour and a half before anyone came out. I was told that they would be out in 5 minutes, 45 minutes later they came out and told me they couldnt find all my order. I went back to the office and the clerk told me it was there, but inventory was bad and short staffed. He offerred to have it delivered the day after Christmas free of charge. It is now the 2nd of Jan and this is the 3rd time Ive reached out. Only to be told they couldnt deliver until Jan 7 and that the bed was never in stock. Unwilling to do anything to correct these errors and acts like giving me free delivery is doing me a favor, when I wouldnt need it delivered if they had there stuff together to begin with. Theres still alot of disappointment left out. Thats my short ramble

It was amazing Charlie Tran was our salesman and he did great

Great place. Great service. Ask for Ashley. She knows her stuff

Rudy was our sales person. He went out of his way to make sure we will be happy with our new living room furniture. He even moved a chair half way across the store so my wife could match the colors of the furniture. Everyone was helpful. If anyone walked by they would ask if you need anything. Our best experience buying furniture in our life. Will be back to look for end tables lamps and a rug. Ashley Furniture will be my living room.

The store has a huge inventory, easy to work with and our sales person, Alex, is fantastic. We have done several shopping deals through him and I literally have him in my contacts. Highly recommend you seek him out if you need help with anything.

Excellent customer service, Mr. Rudy! I appreciate all the knowledge you shared

I found exactly what I wanted at a very affordable price. My sales rep was great!!!

Ryan was extremely kind and very knowledgeable. Not pushy at all. I have health issues and he was genuinely concerned about my needs. We bought a love seat , couch and tempurpedic adjustable bed. I highly recommend Ryan O’Neal to help you with your purchase.

We got to create a sectional that was custom to our living room and we got all the extras we wanted! Jenny was amazing and it went so smooth!

Joseph Miles was our salesperson. He listened to us and showed us the options best for us without wasting time. It was a smooth process and the fastest ever in buying furniture. We got what we wanted in the price range we wanted in less than an hour. I would recommend Joseph and Ashley Furniture!

Very helpful and gave us the needed space to make the best decision for our family. Came in looking for an accent chair, and came out with a living room set!

Lana was very patient with us as we changed our minds about what we wanted and she provided a price quote on all items. A pleasant experience.

Lalita fields was amazing and helped us through the whole prices

Found just what we were looking for! Quick, easy, and no “car salesman” pressure.

If I could give zero stars, I would. I am completely and utterly disappointed, especially with this being my first time ever buying from Ashley. Disappointed is an understatement truly. Not only have I had to deal with poor customer service, but I never got what I wanted. I kept getting the runaround constantly in regards to the table that I ordered. They sent me to the warehouse to pick it up then come to find out the warehouse had no idea that I was even coming. I kept getting wrong delivery dates because I was never told that it was on back order until AFTER I had already purchased the table. I SPOKE TO THE MANAGER, WHO WAS NO HELP AT ALL. I had to spend this holiday season with an incomplete table set that I PAID EXTRA to have. I purchased this table November 26. It is now December 28 and they're telling me it's not going to be here until the new year because I keep getting pushed back dates. Then when I asked if I could have a credit towards my account, they suggested $30 coupon off a $2000 table, which is basically a slap in the face. Completely unprofessional was not empathetic towards my situation. Highly do not recommend ever going to purchase your furniture at Ashley's.

The delivery crew that brought all our furniture was great. They were thorough, cleaned up afterwards, and were very careful not to hit the walls and doors while bringing stuff in and out. We are very appreciative.

This store in citylake is amazing. Great environment, super friendly and helpful staff. The process of picking up the furniture, however, is a complete nightmare. Be prepared to wait hours for pick up. Then get told there is missing pieces. Then be prepared to do the run around of trying to get it reaolved. Days later and still not resolved. Then get home to open the boxes for the pieces that they did have and some were damaged. Oh boy. This is a whole other level of challenges that we face now. You will be redirected half a dozen times just to keep getting moved to the next "supervisor" that cant do anything for you.

Beautiful place! Great customer service and good prices. We actually got out furniture ahead of schedule!

Delivered efficiently, came in at the time we scheduled ( a little earlier) but not complaining at all!!! Delivery drivers were super professional and on their game! Thank you Ashley’s furniture

I don't have much to say, came in for a wardrobe then left with a wardrobe staff seemed friendly

The sales person Dalton was exceptional. Helpful, informative and no pressure. Hopefully my purchase is as comparable in quality. Looking forward to sleeping on my new bed.

Great Place and Friendly People

Awesome people.

Jason was great, very informative and walked me and my wife through every step of picking the right furniture for us and the best method for us to pay for it. Great experience.

The salesperson was extremely professional, and very patient. I really appreciate that.

Jason was very professional, friendly and helpful.

Jenny was extremely helpful when we were shopping for a new bed and mattress! We have looked at other stores but ended up going with Ashley’s.

Ryan was amazing! His patience and attention to detail were greatly appreciated in finding the perfect mattress for my specific needs. With Jordan’s help, I found exactly the sofas that fit my style and comfort.

Ryan was very helpful, great selection and prices

Great help and very patient.

Friendly staff that made it an easy purchase

Great service and willingness to compromise

Possibly my best experience at a furniture store ever. Liz Cruz was so helpful and accommodating. Thank you to her manager and warehouse person as well. My visit was meant to be.

Attentive and patient salesperson Dalton was a pleasure to work with. Competitive prices and good selection of various price points. Wanted a color not on the showroom floor…in stock, delivery in 72 hrs.

Lily was very helpful and knowledgeable about the furniture we were wanting. Chris and I very much appreciated the friendly pleasant atmosphere while we were in the store.

Salesman Dalton at the Fort Worth store was amazing and very attentive to our needs. He really made shopping for new furniture easy! Thank you Dalton for all your help!

Marty listened to me. And had great recall of my name. He was personable and knowledgeable. I was very happy with my experience.

Liz was very helpful from the moment we entered the store. She was friendly and professional. The furniture arrived when promised. Mario and his team got us set up in record time with everything in perfect condition. Great experience overall!

(Translated by Google) The person who helped us was very kind and very patient. (Original) La persona que nos atendio era muy amable y muy paciente

We were very satisfied with the service from Liz But some what dissatisfied with no being able to use our 50 dollar coupon we received from our internet service use. 2nd time

Liz Cruz met us as we were coming in to look at a recliner. She took us straight back to the exact item we were looking for and within a few moments had verified availability, explained delivery and the available protection plan. We made our purchase and were on our way with no fuss at all. Very pleasant experience all around. Looking forward to delivery of the recliner.

Great experience.

My wife and I were shopping for our first set of bedroom furniture as a married couple. We looked at several sets here both before and after the wedding, and each time worked with Jason Austin. He was absolutely great and made the process super smooth. Jason was patient and thorough with the back-and-forth about what exactly to get from the set we decided on, how that changed pricing, delivery, etc. He was also great to chat with - we spent probably as much time just chatting with him as we did finalizing everything on our last trip to the store. I'd highly recommend shopping here and working with Jason specifically.

Alex took care of us as expected. Second time we have used him for purchases.

Joseph was very knowledgeable. He made it easy to decide what I needed. I appreciate him for taking the time for me. Thanks again,

Joseph was amazing, very customer oriented and all the best person to assist us.

I enjoyed working with Lilly, it was an awesome experience.

Leah was the best! Very professional and very helpful.

Everyone is always so nice and the mattress guy knows what he’s talking about!

Experience was top notch. Questions answered expertly and suggestions offered were accurately focused on our basic plan, so no distractions trying to talk us into something we were not interested in.

Staff was very friendly and helpful, found what we wanted with no pressure or anyone pushing us to buy, would recommend and will go back again

Per usual, great service and can always find what I'm looking for. Very satisfied customer here!

Our sales person was very helpful and knowledgeable. Would recommend her to anyone.

Charlie was a lot of help and very patient with us. We really enjoy doing business with him.

My experience today was so amazing they made it so easy for me to purchase furniture. It was unbelievable however I will be paying it off in under 12 months lol but it was such a great experience.

Liz was a great help and I can’t wait to see the new chairs in my home.

We had a very positive shopping experience at Ashley Furniture store, on Overton Ridge in Fort Worth today, with Lily Salazar. Lily was very knowledgeable and friendly. She was very patient with us trying to make our decisions. We had a great time buying our new leather sofa, loveseat and rug.

The service we received was outstanding. Every salesperson in the store was friendly and welcoming. Great customer service 💚

We were given a time frame for delivery between 4pm and 7pm, now the tracker is saying 803pm. Poor service

Pretty good selection of inventory. A little disappointing to spend $20k and still be charged nearly $1000 for delivery. Also, prices on pieces are a bit deceptive.

The young man that helped us was very knowledgeable and nice. Will recommend Ashley to all my friends

Joseph Miles was so helpful. We were in an hurry to make an appointment and he got us checked out in 10 minutes.

Joseph was perfectly helpful! Got us all the info we needed and helped us save through their discounts. Made it easy for us to decide to purchase. Hope to go back and work with him again!

Lana was so helpful in my experience In getting my sofa. She was very knowledgeable and was there for any questions I had. Ashley furniture was a great experience with the whole crew and had lots of wonderful options to pick from. I would highly recommend them.

Great customer service, patient and informative lily was great

Awesome!!!

Everything was good the sales person was fantastic her name was I can't remember that don't have a car but she was great very knowledgeable.

Great experience with Jen! She’s awesome!

I recently visited Ashley Furniture and had a wonderful experience. From the moment I walked in, the staff was incredibly friendly and welcoming. They made me feel comfortable and genuinely took the time to understand what I was looking for. I was especially impressed with Jason, who went above and beyond to help me find the perfect pieces for my home. He was attentive to every detail, patient with my questions, and offered excellent suggestions without being pushy. His service made the entire shopping process easy and enjoyable. Thank you, Jason, for your kindness and expertise—I’ll definitely be coming back and recommending Ashley Furniture to others!

Rudy was awesome and very patient. Would recommend him assisting everyone

I was with my mother in law helping her purchase living, dinning, and bedroom furniture. Ms Cruz was terrific. She was so kind and answered all of our questions. It took us a while to make a decision, she was very patient with us. That part was the easy part. They definitely need to reevaluate who they are using for delivering. The right hand doesn’t know what the left hand is doing. It was a joke from the get go. We were told one date, then received a call for an earlier day & time (Monday) come to find out they aren’t even open that day. Which my mother in law had to cancel prior commitments to be there for the delivery. We received several calls about confirming another day and time, which we confirmed. Again they called and texted trying to move the delivery. We kept the appointment as it was. They were very persistent in trying to move it. We were working on selling her house, having a garage sale, moving her to her new house, & getting her to her doctor’s appointment. The time schedule was 4:00pm. They showed up early that morning nobody was there. My mother in law had fallen prior to that day and was in ICU. I was planning on meeting them for the delivery that afternoon. They called and said that they were there to delivery and wouldn’t be able to come back. What about our scheduled time at 4:00. After being panicked stricken and dealing with the rude gentleman making the delivery. We called Ms Cruz she informed us that they would be there at our scheduled time. We continued with our original plan. I pulled through the gates at 2:45pm and to my surprise an unmarked delivery truck pulled up shortly behind me. We didn’t have the keys to move her vehicle out of the carpet yet. They weren’t nice at all and it’s obvious they don’t know how to tell time. Whatever happened to customer service. These two guys need to find different jobs, they don’t belong dealing with people. Be ware!

Joseph was courteous, professional, and very knowledgeable. We enjoyed our experience and will go back.

Alex was great…. He’s one person that will keep me coming back to Ashley’s. Superb customer experience.

Jordon was very helpful and willing to listen to our needs

Went in store with the wife to look around. Greeted quickly by a very courteous sales person named Alex. We were allowed to shop a bit on our own, then when we found the items we liked, Alex was on the spot to help us out. He was very knowledgeable about everything and extremely proficient in getting the deal completed. We are very pleased with the entire process. A big thank you to Alex for making things happen!

As I was discussing with the salesman about purchasing a sofa and loveseat, another customer came up complaining about needing someone to help with a purchase they were interested with. The salesman just got up from sitting next to me doing something with his tablet and left me to help them. I thought maybe he was going to find someone else, but instead he stayed with them. I should have asked someone else to help, but I think he was the only salesman in the store. I waited almost 20 minutes for his return. I should have left the store and went somewhere elsewhere else, but I liked the set we were discussing as he left me hanging.

Nice and easy moving process and super helpful with getting everything situated

Lily was great to work with.

Alex was very knowledgeable and helpful

It was my pleasure to meet everyone, my sales rep Liz to the manager who were very knowledgeable of your products and Liz picked up on what my taste is and showing me various item. You have a beautiful store. I'm sure I will returning soon to complete my bedroom furniture. Thanks to all.

We need delivery on 12/17 give me a ca and I will give you the address Thanks!

Our sales associate, Alex, was knowledgeable and so helpful finding us just what we were looking for. Very enjoyable transaction.

Do NOT buy furniture, especially your beds here. All my furniture has been from Ashley and everything has been so cheap it ends up breaking. My daughter’s bed broke right away. My bed also broke and has a tear from moving it. My sectional also broke and when we sit down we sink into the couch. Terrible, cheap furniture. Will not EVER buy from here again.

I think ASHLEY has turned in to a sorry place with not much better people that work For them. Most of the people when you can get in touch With a real person Are sarcastic, I had one of them tell me I didn’t know what I was talking about when I was t one with the chair that was messed up. Bought a Very expensive bed that I could’ve gotten anywhere else for probably half of what I paid for it which bed and a chair and the chair is lousy. They replaced it to three times because they didn’t want to give me my money back. The bed was over $4000 itself which I could’ve gone most anywhere else And got the same bed for half of what I paid for. Our would never ever buy anything from ASHLEY again and I would tell anyone that they’re sorry don’t buy me anything Which I’m sure this will not get posted since It not in their favor. How are you supposed to sit a chair that your butt was in a hole and is not very comfortable.

This is my second purchase with Ashley furniture at this location over the last 4 years. Both experiences are parallel, despite the timeframe. I got to explore on my own with true input along the way. Nothing salesy about it! They’re working with you on what will truly work for you and it’s an individualized and personal experience. The manager, Edward, helped me the first time and Liz, an all-star human, the second. It’s not often I feel taken care of while making big purchases like these, but 10/10 would recommend this place. I’ve worked in sales and know that the best places put their customers first- so thank you for putting me first! I can’t wait to be on my new lounger :)

Joseph was a pleasure to work with. The whole team was friendly and helpful. If you are looking for new furniture stop in here!

Alex was great no high pressure polite young man

Horrible customer service and wait time I order and paid for all living to set beck in July and it’s now October and still don’t have furniture I have called and called to only get put on hold and wait for a supervisor to call and still nothing do yourself a a favor and stay far away from this company. I will be calling the new station as well

I worked with two sales associates at Ashley‘s today. Charlie and Rudy. Both of them were outstanding with provided me the information that I requested and help me with my purchase.

Travis was a great help in getting what we wanted!

Very informative and a pleasant experience

I love this store !!

Great service! Jason the Temperpedic expert who explained all the details of the features and Travis who greeted us at the door and helped us with our purchase were both fantastic . No high pressure sales and were patient with all my questions . The entire staff were happy and you could tell it had a positive atmosphere! Its was a great experience and I’ll definitely be back!

Had a great experience with Jason Austin in the Fort Worth location and am looking forward to my new sofa and chase lounge

Joseph was extremely helpful, even took my calls on his day off. We really appreciate his help his thoughtfulness and his blessings!

Liz was great! No pushy sales tactics, but attentive while allowing us to shop. We are waiting for our new sectional and coffee table to arrive!

Rudy greeted me as soon as I entered the store. He provided quality customer service. His kindness helped with my decision to purchase a dining room table.

Excellent sales clerk! She was very helpful and kind!

Myvhusband and I purchased a mattress and a couch from Ashley Homestore ,It was a great experience from the time we walked in from the time we left,The saleslady was very friendly and informative ,Her name is Liz ,she was awesome,she made purchasing furniture a awesome experience,thank you Liz and Ashley Home Store

Sales rep was very considerat and professional. Found the item we were looking for and ordered.

Staff was very helpful and patient. They have a lot of stock and options to choose from

Joseph and boys trainee were so very helpful from the moment we walked in. He was very knowledgeable in everything I asked him. Thank you!!

I've purchased there before. It is always great

Joseph was very attentive and took the necessary time to make sure that I was satisfied with my purchase. He was also training a very helpful woman who’s attention to detail and dedication to making sure I was taken care of was great

Jenny was great, had a great experience at Ashley Store, everyone was so helpful. I would highly recommend this store and ask for Jenny she will take great care of you.

Fantastic customer service. Friendly and efficient! Jen was great!

We’ve purchased furniture from Ashley’s several times and their customer service is always superb!

Ask for Rudy Pacheco. He did awesome running all the numbers for us on 3 different furniture pieces. No complaints

Joseph Miles, the best ever. Had him 5 yrs ago and was just as nice and very helpful. Excellent customer service.

Great customer service! Easy and quick experience! Thanks Alex!

Staff was very friendly and was able to help us find what we were looking for and made it easy and comfortable doing so.

Ryan was an awesome salesperson. Wanting to make us very happy

Sales person very helpful but not pushy

Alex was a Godsend in what was a difficult search for the perfect couch, professional, kind and courteous. Truly had no intention of buying today but this store and staff will make buying an easy and seamless experience!

Alex was extremely professional and very helpful, walked in “ just looking” walked out with a brand new sectional completely satisfied with my purchase and customer service!!

Ryan and Ashley were very knowledgeable in helping me find the best mattress for me.I learned so much from Ryan answering so many of my questions and concerns I have had in the past from other shopping sites .Bought a sealy posterpedic with elevating frame and WOW love it.went to this store because a friend has bought several items from them and she was extremely happy with it all. Never felt rushed,my needs were met in a relaxed beautiful store with great price's. I WILL BE RETURNING FOR MORE GREAT ITEMS AND PRICE'S. Only thing negative is we thought store was closed and had to actually go to door and check. THANK GOD THEY WERE OPEN WITH GREAT STAFF READY TO HELP YOU WITH GREAT ATTITUDES AND BEAUTIFUL SMILES. .

Our sales rep, Liz, was great. Quick and easy service. Would recommend this store,

Great place to buy Quality furniture. My sales lady was very professional and helped me choose the piece that I needed. Her name is Lalita Fields. She was a great help.

It was a great experience. The sales lady was fantastic. We will ask for her in the future.

Been here several times always helped by Leah. She’s great to work with, never pressured and great at staying in communication about our purchases.

Excellent customer service at Ashley by Jen! She listened to my preferences and did not stop until I was completely satisfied with the choices. I commend her patience and welcoming attitude. I will definitely shop here again. Great experience.

Jason was very helpful and not pushy at all. He let us explore the store and seemed to come by right when we had a question. He was like the sofa whisperer! I was not planning to buy that day as it was our first stop but we found the perfect couch at a great price and there was no other reason to check out any other stores. Highly recommend the store... and Jason Austin specifically!

Didn’t have 3 of the 4 items I wanted to see. Service was good.

Rudy was awesome, attentive and personable! Thank you!

Liz was great salesperson. The hard party was to find the same at NFM on sale $600 buck cheaper and the furniture protection package was cheaper with same coverage. Love Ashley furniture but not happy about large increase. Purchased 2 couches and console table.

Alex was awesome! Patient yet answered all of our questions. Wasn’t pushy at all.

Jenny Gentry did a great job!

Jenny was great. She helped us find what she needed while providing the expertise we didn't know that we needed. We checked out most of the other furniture stores nearby, but they all lacked the quality and selection that Ashley's had.

My experience was a good one had a very nice sale man and process was easy.

We had a wonderful experience, the sales lady Lalita Fields was the difference maker. She made us feel special and was so helpful. You need to keep her. We will be back soon.

Ryan, sleep expert, is great! Very personable and helpful in both mattress and furniture selections. Thanks, Ryan!

Sales experience with Jenny G was very good. Helped me get the features in a recliner that we needed at a price I could live with.

As soon as I entered the store, I was greeted by Charlie. He was very polite and helpful. The store manager even took time out of his day to introduce himself and offer us a beverage. I had a wonderful experience. I also left with a great purchase.

My experience was amazing. Jenny was wonderful to walk me through every step and helped me envision what it might look like in my long and narrow living area. I never felt rushed or pushed to purchase something I might have regretted later. This was my first experience with Ashley Furniture and I am sure I will go back again. Thank you to Jenny Gentry!!!!

Jen was awesome. We only went to window shop. Ashley was first on the list because it was next to Costco. Very friendly, no stalking or lingering by us like other places. She let us wander and checked up on us.... very knowledgable about makers, products, alternatives, options. Post COVID paperwork is a headache in anything anywhere now - but Edward was just as attentive and friendly in getting all that done. Jen was very clear to watch our texts 2 days prior to delivery to confirm - or the delivery service keeps your fee and you have to pay again when you reschedule. Felt the delivery fee was steep - $269...BUT - we are in the POST COVID INFLATION REALM. And they are driving about 150 miles RT, gas is still high, and I don't have to do anything. Also clarified that I have 72 hours to inspect and report any flaws or expectations, so they can make it right. If you are rough on furniture and mechanisms - they have that covered too with an extra warranty coverage for a fee. I bought 2 very nice pieces. We take very good care of things, so these will join other quality pieces we have, that span 130 years. And are VERY comfortable.

My husband and I were extremely satisfied with our experience at Ashley Furniture store today. We ended up purchasing 2 sets of teen bedroom furniture. Our twins are very excited and we are very happy with our sales associate Alex!

Helpful, excellent staff with a great selection. Made the experience fantastic and I would definitely recommend.

Good customer service

Jason Austin was very helpful to help find us the perfect recline chair!

I went in for a sofa, and ended up with a sofa and a bed. 🤪

We will surely be back to this Ashley Furniture. Alex was very friendly and helpful and very informative about the financing. So if you are in the area shopping for furniture be sure to stop by Ashley’s Furniture Store and ask for Alex.

Fort Worth store is very helpful. Had an excellent gal helping. Was very pleasant person and very helpful.

Corey made the couch buying experience a breeze. Everyone was very helpful, informative, and patient. I was able to find the exact couch I was looking for and I loved the large selection they had to offer. I do wish they’d let you explore the store without a rep coming up to you every 2 minutes. One downfall to my purchase is I usually do my research before buying and this time I did not. I found the coffee table $200 cheaper online once I got home and did a little research on my purchase :( so definitely research before buying! I also just read all of the awful reviews from Ashley’s Customers and found a Facebook group letting people know not to buy from Ashley’s, so I’m now a little paranoid of what’s to come. I’m hoping my experience isn’t near as bad as so many others. I will update my review once my furniture is delivered. 🤞🏻

I recently ordered a couch over the phone from Ashley Furniture. Initially, the experience was positive—the associate was very nice and accommodating. However, things took a turn for the worse soon after. The order kept being delayed, and when I tried to follow up, the store became completely unresponsive. The sales associate stopped answering my calls, and every time I contacted the store, I was told that the manager would call me back. This never happened. After weeks of delays and no communication, I decided to cancel the order. The manager finally sent me a confirmation of the cancellation and assured me that I would receive a refund within 24-48 hours. That was a month ago, and I still haven’t received my money. To make matters worse, they’ve stopped answering my calls altogether. This has been an incredibly frustrating experience, and I would caution others to think twice before making a purchase here. The delay in delivery is understandable, but the customer service is severely lacking, and getting a refund has been nearly impossible.

Ryan O’Neal! This gentleman took the time to educate my wife and I on “sleep and the importance thereof”. My wife has struggled for many years with finding the right mattress. Ryan took the time to hear our pain points and provide many solutions and ultimately helped us decide on the perfect sleeping system. Very kind and courteous. Tell him Kellen sent you.

The young lady that help me was very friendly very helpful she definitely made my day

The communication throughout the entire process from buying to delivery was immaculate. Ive never been less stressed with a big purchase like this. Everyone was friendly, patient, and checked in with us at every step. Even the sales guy from the store reached out to check on us before the delivery and congratulated us after. Amazing first experience with Ashley Homestore

Jason was a delight to work with today while choosing my new furniture! Not only was he personable , he helped me get the best price with current promotions :)

My Sales person "Lalita Fields"was wonderful! She was very courteous and polite while at the same time, professional. Great visit!

Staff at store was very nice and helpful and referred us to warehouse for pick up. She encouraged us to hurry to the warehouse to avoid getting to pick up our dresser as they would close promptly at 6 pm. We arrived to find other customers angry because they had already waited over an hour for their pick up. Ours took about 45 minutes of waiting after we checked in. I would recommend letting customers know that there may be a significant wait at the warehouse, especially since the customers going to the warehouse are making the extra effort to try to get the furniture they need on the date of purchase. The loading guy was nice, too, but it just took longer than anticipated.

The agent was helpful and instructive about types of fabric on various pieces of furniture.

Jason was very thorough in walking me through the benefits of the mattress and base I selected. He presented several option and allowed me to select what worked best for me. Excellent experience!

After shopping around at various places, we opted for Ashley's, they have good quality and fair prices. This is the best place to shop for furniture. Our salesman was Dacorious Williams, very professional, respectful and no pressure at all. He took the time to answer all of our questions and even gave us a really good deal, thank you my brother from another mother!

Wishing I could get negative stars at this point. Placed an order over the phone for a nursery chair with the in store staff. When Ashley called to say it arrived at their warehouse, I made sure myself and husband were listed as pickup personnel. My husband arrived to pick up the chair (He has a truck, and I'm 8 months pregnant). They then refused to release it to him, and want me to go in-store to add him to the account, which I'm not able to do. Then we asked for dimensions of the box to see if it would fit in our small SUV as my husband truck will be in the shop the rest of the week, and the warehouse staff refused. They told us to call customer service, even though my husband was there, in person. Never again will we purchase from ashley furniture. Stick to nebraska furniture mart, pottery barn, west elm, etc. Apparently you get what you pay for with Ashley and their (lack of) customer service.

Very good experience,the service with Joseph was excellent

Ryan was awesome and super helpful!

Exceptional service.

Joseph, was the best sales person, he help me make the perfect choice in furniture that fits my needs. Excellent experience. Store was stocked with fabulous choices.

Leah met us right at the door, showed us what we wanted to see, and was very knowledgeable and friendly.

Definitely speak with Lalita Fields! Best customer service ever! Anywhere! She listened, guided me to pieces I really liked, and made the whole experience quick, clear and fun. Sales floor was well arranged, meticulously clean, and easy to maneuver. I will shop here again and refer gladly.

Had a great experience, worked with Liz in Ft Worth. She made everything super simple and helped me go through all the options that i could imagine.

We were almost overcharged for the items as compared to your online prices offered.The sale associate failed to tell us the customer pickup was not open today, especially since we specifically stated we needed to pick it up today. Customers beware, seems like Ashley’s is taking advantage of non-internet savvy customers

All staff were very nice and helpful. Leah Griffin was wonderful and very knowledgeable.

I had a wonder experience, as a new home owner I was able to find everything I needed in one spot. My sales rep Liz Cruz was so amazing, knowledgeable and patient! I will definitely recommend Ashley to anyone looking to elevate their home!

It was great, Jenny is awesome she is an asset to your company!

Returned an item, told it was removed off my account, 2 weeks later, no refund issued. Liars and thieves.

Excellent service and sales from Jen!

Friendly staff. Easy to find what I was looking for. Delivery was timely and went smoothly. Thank you!😊

Jordan Beatty was the most professional and helpful associate I have ever come across. His hospitality and attentiveness was unmatched. I will be referring all of my family and friends to this location and to Jordan. Thank you for the welcoming experience.

Very helpful loved it

Leah was super helpful and I appreciate how professional she was during my visit. I was able to pick out several items and overall the price was great.

We were welcomed immediately upon entry with a friendly greeting and a nice inquiry as to what we were looking for. The sales person, Alex, was impressively knowledgeable and provided enough information on the store and its sales while respecting our interest to browse a bit first. They casually checked in with us regularly as we tried out and looked at different sofas. Once we had narrowed it down, they helped us discuss option and the pros and cons between the ones we liked. They walked us through the entire sale process and explained all the nuance and caveats to the purchase and delivery process as well as the ins and outs of the warranty. I really appreciate a low pressure sales approach and to have it paired with a solid depth of the product details and offerings made my day. Now just looking forward to delivery.

Customer service was fast and great. Found what we were looking for and was a very easy transaction.

Joseph was an absolute professional. He walked us through our options on buying our couch. Highly recommend.

It was kinda slow when we were being assisted

The staff was great. However, they neglected to tell us that what we ordered and they were scheduling for shipment was not in stock. So during the time we were there to purchase everything we were expecting to take the pillows and some other furniture home. And it's been almost 2 weeks now and we have not received our furniture.

Jason Austin greeted me at the door with a smile and handshake. He proceeded to show me different full size mattresses that I was looking for. He also showed me different prices. I decided on one and he finished the transaction. He was always polite and courteous. Thank you Jason for a perfect experience.

Ryan was such an incredible help with our shopping experience! He took his time with us and we never felt rushed while we were selecting the perfect mattress for our needs. His expertise and knowledge was refreshing, and impressive! He is truly passionate about his job, extremely personable and professional. A huge thanks to him for making our shopping experience a breeze!

I didn’t realize Ashley is a mail order store. I went to purchase 3 counter stools. They had some in the store I could see and use, but, if I wanted them they would have to be ordered and sent to my house. I was told that delivery would take about 4 weeks, but could possibly come earlier and Ashley doesn’t take returns. I decided to go ahead and order one stool. When I got home I looked at the paperwork I was given and there was a section highlighted in yellow that said delivery could take between 2 and 16 weeks. What?? I decided to cancel the order. The next day I found the same stools on Amazon and they were delivered the next day. I find it odd that the Ashley store didn’t have any stools, but Amazon had plenty Ashley stools. I think the Ashley sales people should tell their customers to check Amazon for their product availability.

Awesome experience with Charlie Tran. Very knowledgeable and helpful. Will be returning to this location. Couldn't have asked for a better person.

Jenny Gentry was really helpful and friendly, she helped us with no obligation

Had a great experience at this location Rudy went above and beyond friendly, very informative, helpful, and was patient with our indecisiveness overall great experience

Liz did an amazing job helping me not only select to perfect bedrooms set that suited me, but also helped guide through making the best decision for my situation. Her professionalism was admirable. Her personality was welcoming. You guys are fortunate to have Liz on your team.

Cory was friendly, knowledgeable, and just an absolute pleasure!!!

Jen worked with us today while we picked out our beautiful dining room table and chairs! She was great, helpful and knew her stuff!

Joseph was very knowledgeable and very professional during our visit to your store. It was are pleasure working with him and will recommend him to others. Thank you for making our shopping for furniture an easy and enjoyable experience!!!!

Jason Beatty was the best salesmen i could have asked for. Service is everything and i passed on the Location that was closest to me because of their Customer Service but i am glad i did because Jason was absolutely fantastic. Ill be driving out to Dallas to do business with him again.

Super attentive sales gal Lalita and manager Ryan! They were patient and very informative and not pushy. Great experience purchasing a new mattress today!

Alex and Ryan did a great job giving their advice and being patient as I browsed.

Alex was amazing from the start. He’s knowledgeable, personable and honest. If I could, I would give him 10 stars!

Leah was very helpful. There was no pressure to buy, which is what I like in a salesperson.

Five stars for Alex V., from the Fort Worth store! He made our visit super fast, as he asked me what I was looking for, and a full description of my area. Then he showed me what would fit better and we didn’t have to look more! The product, I’m barely unboxing it. But this is not my first purchase atAshley and the quality has never disappointed before. Crossing fingers that this time will be the same!

Great store and EXCELLENT service.

Jordan was so helpful! Made the entire process so easy and we love our new couch! Thank you, Jordan!

Leah was amazing, she made the whole process painless. She walked me thru all of my options for the style and color I was looking for. I couldn’t be happier with my purchase!

Staff was knowledgeable and patient. Took lots of time to show many options and help figure out exactly what met our needs and wants.

Great friendly service with no pressure. Ryan was really helpful

Jordan was extremely helpful and patient.

Three words, Ask for Lalita F.

Very helpful and quick, recommended

Liz was a great help very professional and knowledgeable. Ashley Furniture will be my go to for all my furnishings needs.

Great service!

Our sales associate Lily was an All-Star. Big thanks for going the extra mile!

Went in on a Saturday in June and bought a bedroom set for a master bedroom and kid’s room, as well as a dining room table. The store offered quality stuff, and they had different financing options available. My only complaint was being told about a 6 week delivery delay after they swiped the card.

The sleep specialist, Jason, was very knowledgable and was so helpful as I made my selection in a mattress and a recliner.

I knew what I was looking for when I came in and Jen was able to point me in the right direction quickly. It was quick, easy, and Jen was so kind and helpful!

The furniture came damaged after waiting 3 weeks and the beds are VERY cheaply made. I am beyond disappointed when I spent $7000.00 on my purchase. One nightstand could not even be delivered it was damaged so badly and not checked by the warehouse.

Great team! Helped us get in, make our decisions, and get out quickly. They helped think through fabric choices and more. Very efficient and knowledgeable. Thanks Jordan and Rudy!

The store at City lake is nice, clean and people are helpful and friendly. But I am so disappointed with all the furniture from Ashley. They all have issues. My sofa has a hole, my chest has a broken slat, the dresser and night stand has issues on drawers. I have a hard time for them to change it. On the broken slat for the chest I was able to exchange. The sofa they repaired and after the repair it is not aligned properly. Finally they exchange it but after so many talks with customer service. So disappointed with everything.

The entire experience at Ashley was very pleasant. We were welcomed at the door by Liz. We spoke for a few minutes to identify our bedroom style and requirements. She spent time with us showing us the many styles and options that could match our needs. We left happy that we had found the bedroom furniture we were looking for. Highly recommend.

GREAT customer service!! Salesman )Jordan Beatty) was patient, knowledgeable, and I felt I got the best deal for my money!!

Great place staff very helpful got good deals on excellent mattress bought 2 quality mattresses

Absolutely love the vibe from the moment my husband and I walked! We were greeted by Jason…amazing guy!!! We told him what we were in the market for and made sure we got just that! His professionalism was impressive! We did not purchase the first day we came in, however, when we came back…he surely took care of us. I highly recommend you go in and ask Jason!!! 10 out 10!!!!!

Flawless buying process and even better experience picking up my furniture at their warehouse. Excellent and very professional personnel! Highly recommend!

Great experience! Staff was helpful, friendly and knowledgeable. The process was very simple

My wife and I were pleasantly surprised to find not just a sales person in Alex but someone truly knowledgeable about the product. We appreciated his listening to our wants and needs. We had a great buying experience on a product that I’m sure will serve us well for years to come.

I bought a power recliner in 2021 and in 2 years it quit working. I called and got a power switch replacement which didn’t work. I just spent almost 2 hours on the phone to irder a motor for it. I had to go to a link to pay for the motor because they couldn’t accept cc over the phone. I thought the part would be sent to my home but on further investigation I have to pick up at store. I think the wrong part was ordered because it’s not he same number as on the motor. We will see and if it’s the wrong part I can’t get a refund. I will NEVER buy anything else from Ashley Furniture. I’ll. Also post on FB.

My visit was quick and easy. Told him & showed Mr.Beatty what I wanted and when he couldn't finance me. He gave me discounts so I could afford to buy it. Very satisfied with my dining room table.🤩

The entire process from shopping to purchase and delivery were perfect even giving me a link to follow my delivery throughout the day. Very happy with Ashley's Furniture!

Corey was very helpful and his customer service was the absolute best..

Jason was very attentive, friendly, and informative. He made the transaction easy. We have gone to other furniture places and it was a nightmare. We appreciate how well this went.

Great team and very helpful for all my questions!

Jenny Gentry from Ashley Home Store located on Citylake Blvd Fort Worth Texas, worked with my family to find furniture for my son moving to town for his first job at Lockheed. Jenny was patient and very informative while helping us pick out furniture for the entire apartment. She realized my son was frugal and worked on finding really nice but affordable pieces and a comfortable mattress. The plan came together perfectly and an apartment full of furniture will be delivered by Ashley's in-house delivery and installation department. Jenny made a very stressful day easy for our entire family. We had visited one other Store and had plans to visit others but after dealing with a professional like Jenny, we were thankfully done. I highly recommend Jenny and Ashley Home Store for your furniture needs.

Alex was wonderful and helped us pick the best table and couches! Wonderful experience!

Ask for Corey he helped us get the best deal and still keep our taste in mind. He wasn’t a pushy used car sales man, he was just genuinely trying to help us pick out furniture.

My rep Jenny was absolutely incredible. When you walk into Ashley, everyone knows the goal is a sale, and this is our 3rd purchase. Jenny was so invested in our needs and even went to the trouble of drafting a diagram to make sure what we wanted would work in our new home. Incredible service matched with a Memorial Day sale made for a very happy and always returning customer.

Lelita is Awesome. Everyone was super nice and the store had exactly what I wanted. We will definitely be back in the future. Thanks a bunch.

Joseph was one of the best sales reps I have ever dealt with

Very friendly customer service personnel! He went above and beyond to get us a nice sofa! I definitely recommend anyone and everyone here.

Associate made mistake on invoice. Still waiting for correction.

Our sales person Lolita was very friendly and professional she was a joy to do business with she was straight from beginning to end. Which allowed us to confidently make our decision to purchase!

Cheaply made furniture for 4x the price.

Joseph made our mattress shopping experience a great one. He answered all our questions and helped us find a mattress that worked with our budget. The store had a great selection and it was nice to be able to see the mattresses we had seen online, in person. If you go to Ashley Furniture in South Fort Worth go see Joseph, he is very helpful and professional.

My mom and I came out to purchase furniture for her new home !!!Dacorius , Marty and Rayan were amazing with helping us find the perfect furniture !!!! We were also greated by Edward ! All and all our experience was AWESOME! I definitely will be returning.

Corry really went above and beyond helping me purchase my furnitures. He is awesome. Highly recommended. He deserved good praises.

Russell helped us pick out some great pieces for our living room. Walked us through the entire purchasing process, our different options for financing, and heard what we were needing in order to find us exactly what we wanted.

Fast, friendly, and efficient.

We had a great experience. Service was great and very helpful, and we hit the sale just right!

Purchase experience was smooth but what really stood out was the delivery team that brought out our new computer disguised as a couch. They were personally neat, polite, professional and a pleasure to deal with. Our couch was quickly brought in, set up, confirmed to be in working order and undamaged. They were also on the early side of out delivery time window, which was also a nice surprise. 10/10

Save your money and buy quality furniture elsewhere. Especially stay away from their warranties. Our couch has fallen apart in less than 2 years, and the warranty we bought won’t cover anything, and Ashley never returns calls. Our zipper on one of the cushions broke, but isn’t covered. The corner of our ottoman got a rip on it. Not warrantied. We were told it’s a kid-proof, pet-proof warranty.

Always great customer service and the best prices in town

Monique and Jordan were wonderful. My wife and I will be paying them a visit in the near future.

We had the pleasure of working with Ryan while we were in Ashley’s recently shopping. He spent a lot of time with us and was extremely knowledgeable about Ashley’s furniture. We will definitely recommend Ryan to friends

Ryan was very patient, professional, and very knowledgeable! Great products.

Very helpful customer service. We were greeted at the door. Very nice selection.

Helpful staff!

Our salesman, Joseph was fantastic. He was extremely personable and presented information on the furniture we wanted in a very precise and easy to understand manner! We were very pleased and Joseph was a great salesman

Got a good best for great price! My first time at Ashley’s would highly recommend it!

Customer service was exceptional. Lis was very helpful and very knowledgeable.

We came in looking to purchase a sectional, and As we walked in we were greeted by Rudy one of the salesmen. We told him what we were looking for and walk he walked with us over to the sectionals and actually found the one we liked. He made the whole process very enjoyable and we will definitely be making future purchases with this store.

Rudy was very helpful thru the process of picking out a new living room set, arranging financing options and just taking great care of us. We will definitely come back! Edward was also great in giving us other options for our purchase. Very happy with this Ashley Furniture store!!

Ashley’s is always the best place to shop for furniture.My salesman was Jason and he was knowledgeable and phenomenal as a salesman. Thank you Jason…

Lalita assisted us with buying some patio furniture at the Fort Worth location! She was extremely efficient and kind. We very much enjoyed her energy and joy. She made the process seamless!!

Joseph was very helpful and attentive. Great service ! I would definitely recommend Ashley to anyone

Jenny was EXCELLENT! I had one hour to find furniture and was in a rush. Jenny greeted me and could read my face immediately. She actually didn’t distract me with small talk but respected the mission I was on and trusted that if I needed her I would find her. I loved the no pressure feel and wasn’t annoyed with someone caring more about their sale than me! I did eventually find her and ask for help in which she showed me exactly what I had in mind. She even suggested things to go with the prices and gave me her honest opinion on how it fit in the space. left bc I had to catch a flight and I had a quote by the time I got to the airport. Not only was she product knowledgeable, but she clearly has interior design experience and was attentive to my needs, not her own, even if that meant no sale. Would work with her again and again! And will definitely others to her too!

Best service ever made me good deal fast delivery

Great to work with. Prices are good. Cory is the beat at what he does! Will return when more furniture is wanted/needed.

Such Great Customer Service !! Really thank you to Monique for helping through it all !

Ryan was absolutely amazing…Friendly,Knowledgeable,And Professional. The Store Is Immaculate And The Staff Is Great.

I was very pleased with my visit to Ashley. I was treated with extreme kindness by a professional who was knowledgeable and sharp.

Jordan Beatty (Fort Worth, TX Store) is the utmost professional who went out of his way to help me find a very specific piece. If you’re in the store, ask for Jordan!

Ashley’s has quality products for all your furniture needs. I’ve been shopping them for 15 years and they stand behind their furniture. Great salespersons that can help you find whatever furniture you’re looking for.

Purchased a sofa today! Great experience with Monique & Jen.

Joseph was awesome. I was immediately greeted upon entering the store and asked what I was shopping for. Joseph took his time in explaining the current promos along with seeking to help me the best deal possible by sharing all payment options. 10 of 10 experience. Would definitely recommend this location along with Joseph as a sales associate!!

Joseph was a pleasure to work with.. professional, polite, and very knowledgeable! He knew our needs, met our standards and guided us to stay within our budget! We are repeat customers and will continue to be. Thanks Joseph! Thanks Ashley!

We went in to look at furniture for our new home, and left a few hours later all ordered. Joseph was incredible, helping us furniture types, colors, etc.

Our sales lady, Lolita was awesome!

Deanna was wonderful in helping with the purchase of a bedroom set . Previously visited Ashley’s and met Leah who was very helpful in decision making of the set we purchased. Would highly recommend this store and these two ladies.

Lalita was awesome! We bought a dining set and had a little snafu adding me on my husband’s account but she was so patient and worked with us! Highly recommend her and Ashley Furniture!

Within my entering Ashley Furniture I was warmly greeted by several salesmen but Jason was the winner! He listened to my purpose for coming , exposed me to several high and medium quality king size mattresses. Allowed me feel at ease with sizes, comfort and shared various financing options to meet my family needs. Totally recommend everyone to go and see Jason🥇.

Got exactly what I wanted. Easy process.

Rudy the salesman at city view loaactiin Awesome service on time delivery professionals with instillation of dryers they guys they sent very knowledgeable . Very happy

Ryan is the best! Will be asking for him when I come back to buy more!

Jordan was a great help in picking out our furniture. There were a few choices that would work for us. Pickup was amazing. The loading dock person was a huge help!

Worst place to buy furniture after spending 5000 and 400 for professional delivery they showed up a 7.30am and my appointment was at 8.am for delivery and they just rushed in didn't take their time to fix my sofas and scratch my new walls in my brand new house and tha door trim to in tha entrance messed up my paint 🎨 let's see if they respond for poor service and they gave me that wrong chairs to

Jordan was very helpful , and correct very thing .

Good customer service sales rep was patient with my undecisiveness. He got me the best deal.

This place is amazing with beautiful furniture The staff was really helpful and welcoming, and gave me a lot of information Everything was perfect about this visit

Ryan was a great sales associate. Helped me get what I needed at a great price.

Experience was good.

Friendly staff

Jason was good helper I enjoyed the experience and every much so patient.

Leah Griffin was an awesome sales associate! She helped us in finding a chair that we think we will absolutely love! We can’t wait to get it home!

Liz was absolutely wonderful. I was quite a handful and she handled my crazy like a champ. Would definitely recommend.

Great customer service. Thank you Leah for going above and beyond to help me with my purchases.

Leah was so great. Let us take our time and work out what we needed with no pressure to make a decision.

Great experience. Leah was professional, knowledgeable and super friendly

Corey was excellent!! Very helpful and didn’t pressure me and had a lot of patience while I looked for the right furniture for my family and I!!!

Joesph went above and beyond with his kind and stellar customer service! He is very patient and does his due diligence trying to provide you excellent customer satisfaction. I will certainly be continuing my shopping at Ashley furniture!

Super helpful, quick, and easy process

Ryan was very friendly and helpful. I felt very comfortable and welcomed. Found what I was looking for and got a really good price.

Jenny was excellent, knowledgeable & very friendly!

Everything well I was very appreciative and how timely everything went with buying my purchase and I would shop there again they were very good people

Alex was great. He gave me all kinds of ideas and made the process easy.

Monique was our sales person and she was a pleasure to work with. She was informative and guided us without pressure. We will most definitely ask for her again the next time we’re in Ashley’s.

Great experience! This was our first time experience with Ashley and the salesperson Elizabeth Cruz was very patient and professional. We bought a leather couch and loveseat combo.

Rudy was great, so helpful and knowledgeable!

We had a very nice experience with Jordan in Ft. Worth. He was able to answer all our questions and find the perfect recliner.

All of the employees at this Fort Worth store are wonderful! Will definitely be purchasing more from here. This is my third time buying from them and I will be back.

Monique was patient, expertise/knowledge on items and inventory, and overall a wonderful salesperson. Please consider her as a very valuable asset to your business.

Jason helped me buy a couch set and he went above and beyond.

Jenny Gentry was great, easy to work with, and great at her job. My wife and I came in to look at couches and she was awesome.

Leah was excellent and not a high pressure in selling us furniture!

City View Lake Mattress issues. Ryan was my salesperson. I bought the mattress but was not certain it was the right one. I went back in before my mattress was delivered i told Ryan I wanted to get the firm instead of soft as it was not delivered yet. Ryan coerced me to keep it. At that point I got the feeling from Ryan by his tone of voice and shortness with me it would be a hassle. So Ryan coerced me into not changing until after my 30 days. After a week I went back and wanted to exchange because it was hurting my back. They said I had to keep it for 30 days. They could not do anything for me until then. So I started sleeping in a different room for that 30 days so my back would calm down. I called the customer number they gave me but they could not put me in system yet for the exchange until the 30 days. I went back into Ashley’s several times to try out different ones so I could be ready to exchange when 30 day trial was up. I also noticed he seemed be be talking down to another employee. I thought that was unprofessional. At this point I did not want Ryan to help me anymore. He is rude and disrespectful also he stopped listening to what I was trying to express and became defensive and appeared as he did not have the time of day for me. But hey… he already had my money so I guess attitude changes when they got the green in their pockets already. He basically sent me away until 30 days cuz there was no point in talking about it right now. He keep interrupting me and telling me what I want and don’t want. So I went home and got on line to research some more about the mattresses. I sent pictures to them of some I was interested in and found out they were not eligible exchange AND I could only exchange the ones on the list that I signed. I questioned that because some of the brands were on that list. Well just because they offer that brand doesn’t mean they will sell or even order the model they don’t have on the floor even though they carry the brand. EXAMPLE: i asked about the Sealy Posture Pedic High Point Hybrid Firm and even though they carry the Sealy PP HYBRID FIRM they would not order it. I could not get a step up to the high point mattress because it was not on the floor. The High Point is simply the newer version of the other one and cost $400.00. The difference is the new one has another layer of foam or gel or something added to it. That is the most ridiculous thing I’ve heard from a store. By this visit I was irritated with responses I got regarding my exchange. Ryan started becoming a little short with me and had neglected a couple of details that would have made me think twice about buying a mattress from ASHLEYS. Ryan’s demeanor changed towards me because I kept questioning him about these little things and mattress they didn’t have on the floor but I wanted it ordered. NOPE. There were about 3 mattresses I picked which they carry the brand but did not have that model in store. They have in the warehouse but they would not order it. That was very deceiving. I am not very happy with this experience. PS. I have shopped at Ashley’s for years. But I’m done with them all because of the mattress dept. I was supposed to get a call back from the manager so I could discuss ordering the mattress but did not. On my 3rd call I was able to be connected with one. She verified with her manager I should be able to order the mattress unless it says OnLine only. FYI I was not asking for an online only. I called the store where I got my mattress and told them what was said but got the same answer that they cannot order it. So ridiculious! They carry the brand and they carry the model but that model is not on display so they won’t order it for. DONE with ASHLEYS.

Charlie was has a great customer service attitude! He was attentive. He was kind and considerate. No “hard pushing”. We will go back to him if we are in the market for future furniture.

We had Jenny and she went out of her way to make sure we were taken care of and got a great deal. Next time we buy we will be buying from her. Ask for Jenny!