Ashley Store Fort Worth, TX

The sales associate that helped us had great knowledge of the living room products on the floor and including styles, colors, textures and what would work well together, especially for our unique living room space.

Absolutely hands down the best service ever, Marty was patient and attentive to my family the entire time.Marty made great suggestions and helped my wife and I redecorate our entire front room at an excellent price

Everyone was so helpful the entire time we walked through the store! Amazing customer service all around

Lolita Fields was awesome

Very helpful and professional staff!

I was having issues with my order, the pickup date being rescheduled wasn’t communicated to me by the warehouse. At the store Edward was attentive and helpful in finding a solution. They offered the display but after packing it up they realized it was damage and didn’t hesitate to find another option for me. It may have taken longer than expected but I’m happy with the outcome and service provided with those obstacles!

The ABSOLUTE WORST experience. We spent $7,000 for a King bedroom set and mattress and we have been having issues for over a month and a half. There is no way this company is Americas #1 Furniture store. We ordered June 28th - it’s August 10th and I’m currently sitting in a bed that is caving in due to a broken frame that was not installed correctly waiting on a call from a retention supervisor that was suppose to happen 2 days ago. I wish they would just pick up this junk and let me go to someone more reputable, but once you get it your stuck no matter if it’s broken or not you just have to wait until they can “fix” the issue. I wouldn't want their furniture if it was completely free. Do NOT waste your time.

They were professional and worked with me to find the exact bed I needed at a price I could afford. Couldn't have been happier with my service

Lovely showroom with lots of options. Jen was very helpful and also gave us space to decide on a sofa. She explained every step of the buying process. Thanks!

Jordan was great with helping me choose my 2 living room sets. Thank you ! I can’t wait to have them delivered.

Unfortunately I was lied to about the delivery date twice. So I canceled the order for a full refund. Never lie to the customer if you want this customers return business.

Sales person greeted us early and allowed us to look for what we wanted. She studied the shelves we wanted and gave us the best deal she could. She was really on top of game.

Jen is perhaps the greatest designer/sales associate of all time.

Lalita was OUTSTANDING! In fact, everyone we dealt with was great. Staffs like this one is why we are long-time Ashley customers!

Just wanted to thank Alex at the city lake location by Overton ridge. He was so amazing professional and not Pushy at all let me walk around and would give input on whatever couch I was trying and looking at, also he went way above and beyond I had an issue qualifying for the 0 interest but he was able to help get me approved with another finance and I walked away really happy. It was a pleasure working with Alex to get my couch and I hope his managers know what an amazing employees he is and what he brings to their team.

My family and I came into Ashley Furniture completely undecided on the perfect couch for our home. My husband and I were leaning in completely opposite directions, but Liz was so patient, informative, and incredibly helpful throughout the entire process. Even with the store going through a remodel, she took the time to plug in and test every electronic feature for us—seriously above and beyond! Thanks to her help, we finally landed on the Larce 5-piece Next-Gen Nuvella in Dune, and we couldn’t be happier. A big shoutout to Lalita as well—she was so kind and worked alongside Liz to help keep our son occupied, which made the experience even smoother. They truly felt like a genuine team, and the whole vibe was warm, welcoming, and stress-free. 100% recommend asking for Liz when you visit!

Alex was amazing! He took the time to educate us on choosing the right furniture pieces, helped us understand how to contrast styles, and even guided us toward finding the perfect mattress. His knowledge and kindness made the entire experience stress-free and enjoyable!

Jen was absolutely phenomenal. She made sure we understood what we were getting and that we were ultimately happy with our purchase after reviewing several different potential products. No pressure, no gimmicks just friendly help and education. Definitely ask for Jen!

Marty was very helpful. I have a hard time making decisions, but he made me feel like I definitely made the right choice! Thank you, Marty Flynn!

Sales person Jinny did a first class job for us.

Did not really expect to purchase anything just browsing. Alex was a Big help in making up my mind as to what I was looking for. Thanks

Alex was so helpful and knowledgeable about the furniture we were looking for. I will definitely be back in the future and will be asking for him. Alex is the best to work with!

Jordan, the store manager, was fantastic and so helpful. We met him over a year ago when we first went in the store to look for new couches, and last night we came in and finally pulled the trigger on that AND a new bedroom set. He was patient, funny, and my wife and I said we both hope he sells furniture forever because we wouldn’t want to go to anyone else again! Thanks again for all your help and patience!!

Dalton was a perfect choice for us. If we hadn’t been blessed with him; we would only have shopped for ideas, and taken them elsewhere . We were previously treated very, very badly by Ashley in Arlington.. Thanks to Dalton, we will be customers again. Only at the location he is at.

Liz was absolutely amazing. She was helpful when we needed her and gave us our space when we needed to talk. Highly recommend coming to Ashley furniture. Great selection.

Purchased a new mattress, headboard, & footboard almost three weeks before I needed them delivered. Was told there was no problem with stock or my delivery date. Three days before they were supposed to be delivered I received confirmation that my delivery date was set. The next day I get a notification that my order needs to be delayed 2 weeks because my mattress is no longer in stock. I called the store and spoke to a manager whose same began with an “E” I’m sorry I do not remember his actual name because he is the only helpful person in this story. E listened to my concern and understood that this delay wasn’t my fault and didn’t want my wife and I sleeping on the floor so he found us a comparable mattress and rescheduled my delivery for the same day it originally was scheduled for (today). Last night I received a confirmation that my furniture was scheduled for this morning between 9-12. This morning at 9:15 I got a text saying it had to be rescheduled again for 2 days out. I called the store and a man answered the phone. He did not identify himself but told me E was not working today but that he was also a manager. I explained what happened and this new manager said “let me log into my system her and call you back” not only did he not call me back he ignored MULTIPLE calls from me just trying to get an update I am currently writing this review while sleeping on the floor of my new house because Ashley Furniture cannot handle deliveries. Would give 1 star if it wasn’t for E. Edit: The response from the company below provided the general customer service number I have already been in contact with. They 1) put in an escalation ticket to find out why my order was cancelled and would call me back in a couple of house. They did not call me back & 2) rescheduled delivery for two days out (tomorrow) we will see if i get my furniture then.

I bought 2 expensive recliners from Ashley furniture 3 days ago and they were just delivered yesterday. This morning I got an add from Canales furniture for the same exact recliners for $70 cheaper per chair. I went to the store where I bought my recliners and spoke to the store manager who just blew me off and said he can't price match anything and asked a sales associate to help me. She has no authority or knowledge as to how to get a refund approved for a price match. I then went home and got on Ashley's furniture website and spoke 2 someone there about this issue. I was told that they can't price match anything from any other site than Amazon. They also said once your items are delivered, your purchase is closed and can't even do a return unless it was damaged in delivery. They created a "wishlist" for me in my account to completely furnish 2 full rooms worth I've $5,000 that was going to be purchased next week and delivered. They are willing to give up over 5,000 in a sale to not match and refund $140!! This really shows that once they have ypur money, they don't care about any customer pr doing the right thing. I will never shop at Ashley's furniture again and had my wishlist account deleted. I don't recommend anyone shopping with this company due to horrible customer service and ridiculous policies they claim won't allow them to help at all. This place is just out to get your money!!!

They never delivered my couch and will not cancel the order or even help. What a shame. Do not buy from Ashley! Shame on them! They stole my refund too.

Pleasant and expedient experience!!! After reading the comments left by others, I prayed for the best. And I DID receive it. Hopefully, more customers and employees will extend kindness and receive the same back.

Jordan was extremely helpful in our purchase today.

Salesmanship at its best. They care and are committed to meeting your furniture needs. Jen is a perfect example. Ashley is lucky to have her.

Our sales professional Liz was friendly, courteous and semi-efficient (too many Supervisor approvals). Merchandise Pick up was a nightmare they could not release our dresser to us at the warehouse because the store personnel was still in our file. We tried to call the store and got no answer for 20 minutes to release the ticket. So the sale side of the transaction was great, but the pick up was absolutely awful!

I feel that the sales manager along with the person who helped us. We’re really really pushy, and they were even getting things together without me. Really saying yes, I’ll take it. My experience. There was not pleasant at all whatsoever and be careful what you buy it. Ashley cause once you pick it up. It’s yours no returns. We have an open box that I wanted to return. And they said no. There’s no returns. Ridiculous. I will never shop at Ashley furniture store ever again. Good luck to all future. Shoppers there.

We found an amazing sofa within our price range. Jen was excellent she showed us sofas within our price range, gave us a lot of options to choose from, and explained everything in detail. I would highly recommend Ashley Furniture. Ask for Jen when you go in.

I loved the experience. Jen was so helpful!

She knew exactly how to help us pick out the bar stools we wanted

The experience of buying our new dining room set at Ashley was great, Leah greeted us with a friendly smile and courteously, and happily assisted us without pressure or expectations. We have shopped previously at Ashley and have had great experiences every time.

I found what I was looking for and purchased it. Joseph was helpful and professional.

Great sales representative, I already did my research so knew what I wanted before going into the store. I can’t wait to receive my new living furniture

Rudy automatically came up to us and asked how he could help us. He had great customer service and professional communication skills. I would recommend a family memeber or friend coming to see Rudy. Thank you for the great experience!

I found a couch for a great price online and called ahead to make sure the store had one for me to try. I loved it! The salesman Rudy was friendly and knowledgeable and hooked me right up with delivery in just a few days. Great experience!

Had the BEST experience working with Jen today to buy a new sectional. She was so kind and knowledgeable and made the buying process smooth and easy. Would highly recommend!

Very friendly staff. I could not have asked for a better experience. Brody was very knowledgeable and made us feel comfortable.

Brody was super friendly, helpful, and knowledgeable. He made it super easy to find what we needed and made the experience very pleasant.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!!!! The manager is apparently always in a meeting when we go up there or when we call to discuss our issue. I’m assuming he’s a coward who hides behind his floor employees and expects them to do his dirty work. We refused a piece of furniture at delivery and it was not taken, that was three weeks ago!!!!!!! Since then, we have been to the store twice and called about four times with no success in getting this piece of furniture removed from our home. We have been reassured on every single occasion that we would be getting contacted for someone to come pick it up and that has not happened either. We have also let them know that at this point it does not matter how much we like the furniture we are ready to send the whole thing back because this whole experience has been a nightmare. Seems once they are done making a sale that they are pretty much done with you. We have even told them we would gladly deliver the piece of furniture ourselves to the showroom and we were advised that would be a very bad move on our part. So what are we supposed to do then? No one is helping us and no one is calling us back and the manager is a joke who hides in his office and collects his paycheck. Do yourself a favor and go somewhere else for your next furniture purchase. The furniture is nice but it’s not worth the headache and the crappy treatment by the staff in the store or the so called “customer service” line you call.

Ryan was fantastic great to deal with

LALITA was a gem! She was patient, she listened, and provided specific services to address my needs! Smooth furniture transaction & for me that’s saying a lot !

Alex was so helpful!!! Thank you so much

The team was awesome highly recommended

Everything went as planned

Had a wonderful experience buying a couch here with the sales rep Joseph Mills!!! We looked at a lot of couches at different stores but ultimately found the best value for price AND best service at Ashley. Delivery was also super affordable

Matt was the best sales associate EVER! He was excellent in every aspect; he knows the products and all of the details, knows the materials, and was excellent in choosing a financial plan and making sure that we got every special offer available. I cannot recommend him highly enough! If you need furniture please go see Matt the best furniture buying experience you've ever had!

They price matched some furniture that I found for cheaper elsewhere without any hassle

Attacked by sales person at entrance who quickly developed an attitude and when I told her that I was going to lunch to discuss our purchase with my wife and would be back with a decision she told me she wouldnt hold her breath.

Great store. Lots of selections. Great prices.

Mr. Ryan O’ Neal was very friendly, helpful, and patient with us while on our visit.

Charlie & Brenda were great they explained my options & helped me get the bed I liked definitely coming back to purchase in the future

Charles at Ashley Furniture was amazing and had a wonderful sense of humor. We told him what brought us in today. He went online and ordered us exactly what we were looking for. We’re locked in with Ashley.‼️❤️ #ThanksYouGuys

Another great purchase experience at Ashley…Thank you Leah Griffin!

Alex was was great! He was very informative, but also knew when to back off and give us space to look and talk on our own! Great service

Jen was fantastic to work with

Matt Caballes is very good. He's very knowledgeable and so easy to work with.

Despite the construction in progress, the store was clean, bright and welcoming! Friendly service too 😊

Jenny was awesome!

It was a very easy process.our Salesman was very helpful ,polite and very helpfull.Answer all our questions

We had a great experience at this location. Alex V. was an amazing home furnishing specialist and we enjoyed working with him to purchase a new sofa.

ASK FOR ALEX!!! He was SO helpful and informative. He let us have our time to look around the store and browse but also checked in on us. He was kind and helped us through the whole process without pushing us or making us feel pressured to buy anything. We will definitely keep Alex at this Ashley's in mind if we ever want to look for other furniture.

We purchased living room furniture. We received excellent service and paid a good price.

They notify you to let them know when your headed there in 30 minutes and I had to wait two hours more than that. It was scorching hot.

Brody was fantastic he helped and didn’t make it feel like he was there to sell me something we just had a good time and us find exactly what we needed for our new sectional

Worse experience ever, as soon as we entered the story we were asked how much we were looking to spend. Really???we didn’t answer that question, we told him we are just looking around; then the seller said “ ok, I be back “ then he never did. Another seller approached to us and took care of us. We were desperate to get furniture for our home and decided to shop there. When all items arrived some were damaged, we were told that if that was the case we could chose to return them at the same time, but that was not the case we were told that we have to filed a claim with the insurance. I was like what????? It took for ever to get out furniture and still having issues with. Never again expending so much money ey with them.

Great service!!

I’m so disappointed with Ashley furniture, I just received my new bedroom set and it was damaged and when I called they told me I would have too submit a claim, as if I didn’t have nothing else to do. Which I proceeded to do. I was also told that they will probably send someone to repairs the furniture. I paid for new furniture not for furniture that needs to be repaired. I’m so disappointed. 😔 I had plans to go back for my living room set and my dining table but that will not be happening.

Liz was very helpful, and patient with me. Great job Liz

Joseph was very professional! He explained all the details about the furniture I was purchasing and even helped me make decisions when it came to how to decorate and what color schemes worked best! He is very knowledgeable and great to work with! Will definitely be back to work with him for future needs!

Joseph Miles was awsome! We walked in and told him what we were looking for and he took us to an exact match of our current furniture. The whole place was so nice and Profesional. Thumbs up!

Our sales person Rudy was wonderful. Everyone in the store was friendly and very respectful. We found what we wanted and can’t wait for it to be delivered. We will definitely go back again.

Excellent service from Liz. This was my first time shopping at Ashley, and I was met with professionalism and knowledge from Liz. She made the buying process very easy and explained everything in great detail regarding the purchase. Thanks Liz! Likewise, the newly renovated side of the store looks great and is a great location to shop for any home needs!

Charlie was a huge help, explained everything well, and was very personable! Bought my couch the same day (:

We’ve purchased from Ashley Furniture a few times over the years and have always been pleased with the quality. They have tons of options and usually the sales people are good about being available to help without being pushy at all. It’s a great shopping experience. They also offer deferred interest financing, which is handy!

Alex did a great job, helped us so much and was quick to get us taken care of. This is why I keep coming back to purchase furniture here. Good quality furniture!

Leah at the Fort Worth, Texas branch did an amazing job helping me with my issue; Thank you!!

Easy, quick, friendly service! In and out in 15 min. Knew exactly what I wanted.

Joseph Miles was fantastic. He gave me space when needed but was available when I had questions and had to talk it out.

Great experience. Alex was nice and helpful with our search for a mattress.

Our experience was awesome! I highly recommend Joseph Miles as your sales representative. He was great we spent 4 1/2 hrs. At the store but it didn't seem like it. Joseph was very knowledgeable about all the products in the store and so helpful. We walked out with everything we needed at a great price. Thanks Joseph 😊

Great job!

Loved jenny, she was very helpful with helping us find the furniture that we needed

Worked with Alex. He was great and helped us at every way possible to get the discounts afforded to us. Great experience.

Jenn is the best. So nice and very helpful.

Great customer service

Worked with us on a good value

Excellent. If you’re in Fort Worth ask for Alex he will help you with all your furniture needs!! We have had a great experience today buying furniture. Alex made it simple !

Attentive salesperson (Alex), quick response time to write up order, and very professional. Great prices are a nice treat, too.

Great people to work with

very good offers

Alex and Pillow salesperson was awesome, kind and so professional!! I will be back to purchase more furniture. Thank you!!

Alex was a wonderful sells rep and was very helpful to get me what I was wanting and at an affordable price.

I wouldn’t give any stars if it were an option. Bought a recliner from the cityview location and had to pick it up at the warehouse. They would not let me have the recliner without my wife being present. We live out of town and my wife had to come to the warehouse or the store where it was sold. They would not call the phone number on the invoice to ask if I could get the recliner. Will not buy from Ashley again

Very good experience. Would recommend.

Though under construction at the time I was greatly impressed with how organized and clean the half of the store that was open was. Our sales associate Marty (who indicated he was a manager) was very helpful, very accommodating and very understanding of our "wants". He got us set up in a timely manner and was very professional the entire visit. No pressure to upsell, no pressure to buy outside of our comfort and patient with our indecisiveness. Highly recommend Ashley furniture and this store!

Very friendly staff with great products.

I highly recommend this place if you're in the market for a new sofa. Great products, excellent service, and a little extra saving. Charlie, in particular, was incredibly helpful throughout the entire process. Thank you, Charlie, for making my shopping experience so enjoyable! I am expecting the sofa to be delivered next week, 6/04/25.

Great sales person. Definitely knew the products and fun to talk with. The store will be nice when renovations are completed

Very helpful

Our sales person Dalton Busby made the whole transaction seamless and enjoyable. He is the best!! We will definitely be back again.

Very friendly customer service. A lot of available options, and a good place to shop for furniture.

Leah was an excellent help. Made the process very easy and stress free.

The wife and I stopped in and was met with excellent customer service by Matt who is pleasantly knowledgeable in various areas and made our shopping experience fantastic!We’ll be back for more!

Our sales aassociate, Lelita, was very helpful. She went out of her way to help us find what we were looking far.

Great experience!! Lily was super helpful in helping me find a couch and chair since the previous one I had seen last November was discontinued. Great service!!

I was very well taken care of

Leah did a fantastic job, not only setting up the furniture but explaining to us the ends in the outs of the warranty as well as some things we might have not considered when making our purchase. Thank you for the great experience.

Very dedicated to our needs. Making things work out for us

Liz immediately step forward to help she saw me looking for somebody and she said hello can I help you. Sure I said. I walked around I saw first couch love that it was comfortable she show me another couch because I asked her too. But before I finish I say you know what let's take one more walk around let me see if it could be another couch just let me sit, found the perfect price I could get the ottoman too. She was professional and very helpful and she introduced me to the manager he was excited at the end of the sale too they shout he did. I know when to shop now, holidays. Texas just have wonderful happy people! I'll be back.

Matt helped us out and did a great a job!!

Deric & his crew delivered my sectional & picked up my other sectional (It was a swap) they were so kind and polite really went out of their way. Thank you guys you were awesome!

Great Salesman (Dalton Busby). He was very informative and helpful. Thank You. Great selections and comfortable recliners.

A very sweet and helpful lady named Lalita assisted me today. She found me exactly what I wanted and helped me to the end of my transaction

OUTSTANDING! Charlie and Marty worked really hard to get me the bed that I wanted for a great price and great delivery date. I really appreciate the time those two took out just to help me. I definitely recommend going here and ask for those two

The delivery was fast and efficient. The guys did a Great job and left everything neat and tidy. Fantastic experience from beginning to end!

The delivery process is horrible. When I left the store I was told that furniture would be delivered on TU. Next I heard that it would be delivered on TH. I wasn’t told that I had to confirm any text messages about delivery. I’m elderly and hate dealing with technology. I’ve dealt with your store for many years w/o this problem. I would not recommend you to any family or friends.

If I could give zero stars, I would. Our experience with Ashley Furniture has been awful from start to finish. We spent over $10,000, were told repeatedly that everything was in stock, and then found ourselves sleeping on the floor for weeks due to a delay we were never informed about. When the order finally did arrive, it was wrong — because of course it was. The communication has been nonexistent, the customer service is scripted at best, and the entire process has felt like a complete joke. But don’t worry, I’m sure we’ll get the classic, “We’re so sorry for your inconvenience, please call or text us,” response — aka, we don’t actually care but here’s a generic message so it looks like we do. Save yourself the money, time, and headache. Shop literally anywhere else. & Rudy? Not cool, not cool- we feel pretty jaded.

🥰

Disappointed in the sales person, but happy with product.

The sales experience was great. My wife and I bought a house and went with Ashley to furnish the master bed room and one of the guest rooms. We were on a tight schedule so I elected to pick up the 11 items from their warehouse about 15 minutes away. I previously scheduled help to carry the items and as well as helping to assemble/pallets the items. We got everything together and set up, but them noticed that we were given a Tempur-pedic bed in lieu of the spring mattress we paid for. 10 out of 11 items isn't so bad I guess... but I aren't been able to get in touch with anyone and will have to wait until Monday to hopefully get it resolved.

Great customer service from Jenny Gentry. We found just what we wanted!

I had a fantastic experience today and I’m very satisfied with my service.

Dalton helped me find everything in a short amount of time. It was nice to have someone who was knowledgeable and friendly. Thanks Dalton!

What was so awesome about our experience is that this extremely sweet lady Lalita greeting us and then allowed us to look around without hovering. She was funny, attentive and knowledgeable about the furniture and made the experience very enjoyable. When we return to Ashley's, Lalita is who we ask for. If you want someone knowledgeable about mattresses there's Liz! These two ladies know their furniture!

(Translated by Google) A variety of furniture for all tastes, from rustic to elegant, with different styles for both indoor and outdoor use. (Original) Variedad de muebles para todos los gustos, desde rústicos a elegantes con diferentes estilos tanto para interiores como para exteriores

Joseph Miles at the Hulen store in Fort Worth was very patient and kind to me. Definitely recommend.

Great service.

Leah helped me out replace my Accent chair for my office. She got me in and out quick and was very attentive.

Very great experience. Ryan went above and beyond to get within our needs.

I had seen recliner loveseat at Ashly furniture on facebook. We met Alex at the door and he showed us what we were looking for. We liked one that was a little hi

Best experience I've ever had buying furniture. Not one negative thing I can think of

Love this store and love the furniture 🩷

My sales rep Rudy is absolutely amazing! If you need a solid sales rep who will be kind, listen, and honest with you- go to him in Fort Worth, Texas off of Hulen. I go to him for all furniture purchases. The delivery of my items was at first had a lot of challenges due to it being a third party that delivered my items, and the delivery driver was not equipt with the support and tools needed. However, I contacted Ashley’s delivery department who listened to the experience, sympathized, and gave great customer service to correct the mishap. Even though the delivery itself initially wasn’t the best experience, the delivery person did take careful time and effort to put everything together like I wanted even at 10 pm at night when everything finally got into my place. I sent him home with snacks, water and a cash tip as a thank you because the mishaps were not his fault. He was sent by himself to deliver items when it was a two-three man job. Just a disclaimer, I really think this was an isolated event, as Ashley’s usually always has a smooth delivery.

Shopped 4 stores today looking for a powered recliner combo. Ryan had just what we wanted at the right price and arrangement s.

Ryan is an excellent salesman. He was friendly, patient and thorough. He focused his efforts on helping us choose the most appropriate furnishings for our needs.

We had a wonderful experience with Jenny assisting us with our furniture shopping. She could not have been more helpful. We quickly found what we were looking for and made our purchase. The line of available furniture was very impressive.

The staff was courteous and helpful, especially Dalton.

My mom‘s favorite recliner finally gave out and she needed a new one. She’s very old and taking her to the store would be really problematic. She remembered that it had been at Ashley that she bought her previous recliner. I thought what the heck and called over there. Jennifer quickly found my mom in their records, and discovered that her previous recliner was out of production. She patiently worked with me to find a new suitable replacement, and get it delivered. It was the best customer service experience I’ve ever had with Jennifer.

Rudy was very attentive and helpful!

I would like to share an experience with a recent purchase made with Ashley. I decided to buy 2 more chairs to add to my daughter’s kitchen table. The order was placed online and salesman was very helpful. The chairs were delivered using a drop off on porch service not assembled. One of the chairs was missing parts and a call was made to customer service. They said a claim was made and the part was on back order and can take weeks to receive. I begged them to please replace the chair and waiting weeks was unreasonable. They told me they will not replace and waiting was my only option. Of course I got angry because this was unacceptable. This was not a special order but a simple kitchen table chair in stock. I even said the chair could be brought back to the store or warehouse but was told if I did that it would be considered abandoned furniture. I did spend at least 3 days with multiple calls waiting probably a total of 3-4 hours only to have my last conversation with a woman representative who was a “higher up” say she would not accommodate my request either. Of course I was annoyed and voiced my opinion and she actually said she will no longer speak to me about this issue because the chairs weren’t delivered to me. Excuse me I PAID for them and that was my order placed. So please be aware Ashley furniture can deliver damaged products to your home and you can wait weeks for replacement parts because you have no other option. As for the table and chair delivery that was an experience as well. Delivery was scheduled for April 8th between 5-8. Delivery service showed up at 10 pm with the wrong chairs and correct table. We were told someone will reach out within 24 hours to correct order. We received no call and had to reach out to them and again no apology. Again I begged that since it was their mistake could it please be delivered within 2 days. They said no and communication then was done with a text to reschedule a delivery the following week. Extremely disappointed with how they treat their customers. I had to purchase 2 more chairs from another company because waiting weeks for a part that is on back order while this product is stocked and inexpensive is unacceptable. The response to me is a joke telling me to call or text the AI chat bot. I have already spent almost 4 hours with many different agents trying to resolve this issue. Every employee told me your policy is to have the customer wait for a part on back order. Clearly that option didn’t work so I needed to share my experience because although your AI generated post looks sincere it’s not truthful and just more wasted time on my end with no solution. At this point all I want is a refund and you can have the chair back. I would never trust that chair to be sat in if it was able to be assembled.

Consultant was very helpful and friendly

Jenny was awesome!!! She’s was very professional, helpful& patient.

Good job from the time we walked in until we left. Charles did a good job

Went in to purchase a mattress, didn't really know what we were looking for but thank goodness. Jason was the sleep expert there and helped us to choose a bed.

Great customer service

(Translated by Google) Very punctual and fast 👍 (Original) Muy puntuales y rápidos 👍

Joseph Miles was the best help ever..worked with me to find just the right sofa set and best price. Worked the numbers and looked at every detail of the different sets..he’s a great asset to your company..a caring salesperson.

They did what they said they would do and they were on time

Awesome customer service from Jason A. in the mattress department. Some of the best customer service in the business he helped us for over 3 hours and was as polite, patient, professional and accommodating as anyone could be! Amazing service!

I just ordered a sleeper sofa and dining room table with assistance from Alex! Literally, the BEST customer service! He made sure I was getting exactly what I wanted and it didn’t feel like he was trying to “sell me on something” just to make a sale. He encouraged me to be informed, take pictures of everything, and tested out tables with me when I was concerned about seat spacing. LOVED MY EXPERIENCE! Now just waiting for my pieces to arrive!

I had a very eventful joy able experience. Jason was extremely helpful and friendly. He helped me with my selection of a sofa and a gorgeous rug.

Ryan and Jordon did an awesome job. They made our purchases easy plus it made sense for what we were needing. I would recommend them to my friends.

Liz and Brenda at the Hulen store were a great help! Made my purchase an easy and smooth process

My sales person was Lily and she was amazing. The only will I be back, but I will recommend to other others.

We had a great experience, our salesman Joseph was very helpful and made our buying experience seamless.

I ordered a new kitchen table. Can’t wait for it to come in. The store was nice and the salesman was awesome.

Marty was great, love my new couch!

Jenny was amazing. No pressure and exremely helpful. A great exerience as tshe made us feel like family. Will be a customer for a long time. Thanks Jenny

Alex was very nice and got me a really good price on a recliner.

Jenny was fantastic!! I highly recommend them for all of your furniture needs.

Purchased a sectional from the Fort Worth store. We weren’t totally happy with it and Ashley helped us find the right piece/s for our home. We’ll come back again.

If you want the #1 hassle in furniture shopping, go to Ashley’s. I placed my order in January for a mid-March move-in — plenty of time for a non-custom item. It’s now April, and after six failed delivery attempts, I still don’t have a complete, usable bed. Every delivery has been late, incomplete, or missing hardware, and each time I’ve been given different excuses with no resolution. Customer service is completely disorganized — no one takes ownership, I’ve received conflicting information every time I call, and I’ve wasted six separate evenings waiting for deliveries that show up late or not at all. Even after being promised an exchange and a quality check, they continued to deliver the wrong parts. Ashley’s has failed to fulfill their end of the agreement and made no real effort to make things right. I’ve never experienced such poor service and complete lack of accountability. I will never shop here again — and I strongly suggest others avoid the frustration.

My sales person was excellent and very patient and helpful

I bought an Ashley hybrid mattress with adjustable base. It would be OK if I didn't spend any time sitting in it with the back up. The places where I sit the dents on it are not visible when you're not sitting on the bed. I'm 76 years old and I have a very difficult time getting out of this bed because the places where I sit become very soft and dented in about 2 inches, and make it very hard to get out of the bed. I contacted the warranty department and they send a Man to my house. Since the dents are not visible when you're not sitting on the bed of course they denied it. The mattress also slides down so much on the adjustable base that it looks like the top part is coming apart from the bottom. Of course they said there was nothing wrong with the mattress. It must be the adjustable base and that there were no dents in it. This is absolutely the WORST Mattress I've ever had in my life. DO NOT buy an Ashley mattress. The base I received is also much taller than the ones in the store and I have to have a stepstool to get on the mattress.

Great customer service

My delivery was supposed to be on 4/8/25 between 11:30-2:30 I received 2 texts confirming this. I donated my other couches bcuz of this confirmed delivery, only for Ashleys to tell me that i need to schedule another delivery! Now my family and i have nowhere to sit! I waited 2 months for these couches and still dont have them. Im a very dissatisfied customer and will not be making any future purchases with Ashleys. Do better Ashleys!

It is really this time I buy from Ashley so far coffee table when I go to the warehouse there was no any discipline. I waste a lot of time at the warehouse.

Leah was very helpful and very nice. Thanks

My experience at Ashley furniture in Ft.Worth was excellent. Alex was absolutely wonderful and kind.

The General Manager at this specific Ashley store in the HULEN area - Edward is so professional and is good with his customers and also with his salespeople. Great service and awesome experience.

Jason Austin went above and beyond to make sure i was very pleased with the items i selected. He sat down with me for over 3 hours as i selected what i wanted for my new home.

I am really happy with the customer service. Ryan listened attentively for what I wanted and helped me mark my favorites as I was walking through the store. He also was knowledgeable about the mattresses and was patient as I asked my questions. He went above and beyond to make sure I had a good shopping experience. On delivery day, Dexter did a great job with delivery and assembling my mattress and table to make sure I was satisfied how everything was set up. I am very pleased and would high recommend this Ashley Store location.

Alex was great and very helpful without being pushy. Great place to shop.

Great experience with Jason our sales guy today. Would recommend him to anyone looking to buy from Ashley’s.

Beautiful selection, friendly helpful sales people.

Very good and efficient experience

Today was my first buying furniture but it wasn’t my first time being at Ashley’s. The first time I went I wanted to look and the employee that day wasn’t very kind or helpful, she mostly seemed new to being in sales but today we got Dalton and he is a great sales person/ associate he helped us find the gist of what we were looking for and helped with pricing and instead of consistently trying to get me on a credit plan. He had already had a discount for us and understood when I said I would pay in full which the other associate couldn’t help but try to get me to do a credit plan. I understand the difference but Dalton is very commendable on his customer service and communication. I’m really satisfied with the help and support we got through our buying process he understood the prices we were looking for a really just helped all around. This will be the place we go to buy nice furniture.

They were very helpful and I had good products

Excellent service. Friendly staff. Ryan was very helpful

Great experience and fantastic customer service!

Jason was extraordinary. He helped me figure out the financing, using two financing groups in order to get to the furniture I need and want. He spent a few hours with me as we went through the store and I talked to him about preferences and such. Jason is a valuable asset to your team, I cannot thank him enough.

Delivery men were very courteous and did a great job setting up the bed

Leah Griffin was very friendly. She was helpful with helping me find a bedroom chair. Love Ashley Furniture!

Wonder salesman, Ryan was very helpful and very courteous. We will definitely come back

Alex helped us out tonight. He was awesome! We will definitely buy from Ashley Furniture in the future with great customer service like we received tonight.

Jenny is awesome. Definitely ask for her when you are shopping!

We visited the City Lake Blvd location. While there, Liz helped us find everything we were looking for and more. 10 out of 10 would recommend!

The service was amazing. Found the dining room table we were looking for at a great price

The delivery team did an excellent job. They were friendly, knowledgeable, and detail-oriented.

My experience with my salesperson, Ryan. Was fantastic took the time. Listen to me to me found what what fit for me. I enjoyed him so much. I ended up buying something else.

Our experience at Ashley (Citylake) was great. Our salesperson, Lily was very helpful and knowledgeable, and she ensured we were taken care of. We are very pleased with our purchase as it is exactly what we were looking for, and at a great price.

Jenny was amazing ! Super detailed, made everything very simple and wasn't pushy. Thank you so much!

Marty is the best, very professional and helpful

Leah & Liz were an absolute joy to work with! They are officially my team at Ashley. I highly recommend these ladies for your home furnishings experience.

As soon as we walked in we were greeted by Jason who immediately made us feel welcome and comfortable. We found the bed we were looking for and the perfect mattress thanks to Jason.

Friendly, knowledgeable staff who do their best to offer the most reasonable prices possible. We felt very supported in our decision making and purchasing process and ended up with exactly what we came in for.

Jenny Gentry was exceptional dale professional. She was patient and very helpful with me while I looked for the perfect furniture for my new home.

The lady that I talk to , she was very helpful to me. She took care my question and what I need it to do. I appreciated her big help. She was very pleasant.

Leah was wonderful! Very informative and helpful. She took the time to be sure we had everything we needed and worked with us to get the best price and delivery date.

The sales people were just fantastic.

Great store, great products, great service! Alex was great to work with. Got me the products I wanted at my price point!

Title: Exceptional Service from Rudy – A True Sales Professional! I recently had the pleasure of working with Rudy, and I can honestly say that he is an exceptional salesperson who goes above and beyond for his clients. From the moment we connected, it was clear that Rudy was dedicated to providing the best possible service. What truly impressed me was his willingness to come in on his day off just to accommodate my schedule. This level of commitment is rare and speaks volumes about his work ethic and dedication to customer satisfaction. Rudy took the time to understand my needs and preferences, and he patiently guided me through the entire process, ensuring that I felt confident in my decisions. Not only is Rudy knowledgeable about his products, but his positive attitude and friendly demeanor made the experience enjoyable. He truly cares about his clients and wants to ensure they have the best experience possible. Thanks to Rudy's efforts, I found exactly what I was looking for, and I couldn’t be happier with my purchase. If you're in need of assistance, I highly recommend reaching out to Rudy. His professionalism and commitment to his clients make him a standout in the industry. Thank you, Rudy, for your outstanding service – you have a customer for life!

The delivery men were right on time. They were professional, knowledgeable, and very friendly . They did a great job!!

Extremely delighted with my experience. I was helped over the phone with my order, by Joseph Miles (Store Manager) He was extremely helpful, professional and patient. Explained everything very clearly, every step of the way. I will definitely shop at Ashley Furniture again.

I felt really comfortable with the decision to purchase with Ashley Furniture. The representatives were very pleasant and helpful.

Very professional, clean, courteous, as well as quick delivery staff. I definitely recommend these guys. A great experience !!!

I recently purchased a sectional couch from Ashley Furniture, and I couldn’t be happier! The price was fantastic, and the comfort is exactly what I was looking for. Alex, our salesperson, did an excellent job—he was knowledgeable, patient, and made the entire process smooth and enjoyable. If you’re looking for quality furniture at a great price with top-notch customer service, I highly recommend Ashley Furniture and working with Alex from the Fort Worth Tx store.

My sales person was very knowledgeable and understanding to my needs.

The salesman was friendly and very helpful. I was greeted at the door. He was willing to take me all over the store looking for what I wanted. When I picked up the chair at the warehouse the next day, the receptionist was friendly and efficient. She told me to park in front of one of 2 doors. She didn’t mention that I needed to back in but I figured that out. The warehouse worker didn’t keep us waiting more than 20 minutes, He was friendly, told us the box wasn’t heavy, and informed us that the box had originally held 2 chairs.

I was helped by Mathew C./Ryan O. who were great helping me get what I needed for my apartment in a timely manner. Great service! Thank you

Ryan was such a joy to work with. He helped me out and was very patient as well as supportive in getting me everything that I needed. Also, Mrs B with Acima leasing was very helpful also. Thank You Ashley

Excellent customer service! Beautiful selection to choose from. Very friendly and helpful salesman, no pressure sales! I will come back!

Matt was super helpful. Was accomadating and informative. Thank you for making experience quick and easy!

Great service. Same day pickup available also.

EDIT: While the sales team at this store was wonderful, their delivery team was a nightmare. Two men came to “deliver” my couch right when they showed up one of the guys was yelling right off the bat (I’m not sure they were sober) he goes to my stairwell and immediately says he won’t be able to bring the couch up. They try to bring the couch in and he’s yelling the whole time and also seems in pain. The other guy, kept asking me for my phone number and hitting on me (not concerned about getting my couch in) they get the pillows and couch dirty because it was raining. Then the first guy just yells and yells and says he can’t deliver the couch. They put the couch back in the truck LEAVE ALL THE TRASH IN MY YARD and drive away. It was the most unprofessional odd experiences ever. Never shopping there again. OG review: Wonderful experience! Alex pin pointed what I was looking for and got me set up in a very efficient manner! I had a very pleasant experience and the customer service was above and beyond! Great prices too!

By far the worst service ever misrepresentation of delivery at the time of sale, it was indicated to be assembled when it arrived. The driver said that he would not assemble spent over 40 minutes on the telephone, trying to straighten things out still haven’t gotten a refund never do business with them again.

Mr. Austin exceeded all our expectations. He showed us all the recliners we were interested in. He helped us match colors to our own furniture we already owned. He informed us about interest free financing. Very pleased with the Ashley experience. Will buy again from Ashley. Thank you.

Jenny was helpful and knowledgeable. Offered assistance, and did not feel pressured to purchase anything. Would definitely shop there again.

I went to pick up the furniture, backed up to the proper gate, and waited. After awhile a gate opened and then another guy parked next to me, climbed up into the bay and spoke to the delivery guy. I waited patiently for about 10 min thinking they were getting my furniture. I then see them loading this other guys stuff. I asked about it and the guy said that someone back in the warehouse approved that this guy could get his stuff before me. Not sure how this works, but I text when I was headed up there and still had to wait 45 min. When I finally got my furniture, the box was damaged so I had to open it up to make sure there wasn’t any damage to the piece. I was already there too long so I looked briefly and then loaded it up and left. I hope there isn’t actual damage when I get it out of the box. Not shopping here anymore.

The new bed is awesome

It was great and easy process, Lolita the store associate was very nice and very knowledgeable, she helped us finding what we were there for.

Good service quick service and worked with me greatly

Dalton was very pleasant and helpful

The process was quick and easy, got approved in store and Rudy was very helpful in showing us different furniture until we found a sofa and TV stand we liked

Lily was great! She provided us with great service but the respect of letting us shop with feeling pressure. It was because of her we made a purchase today.

Jordan make the experience easy and comfortable.

The staff was friendly and assisted me with exactly what i needed. No force, no pressure, just excellent customer service.

The salesperson (Lalita Fields) was very nice and helpful. Very knowledgeable of furniture

Dalton Busby was super friendly and very helpful during my first time visit to an Ashley Furniture store. He listened to what I wanted and made the shopping experience easy.

Leah was absolutely amazing in help my Wife and I find furniture for our apartment!!

When I walked in the door I was greeted by Rudy. He was a very kind gentleman who told me about the available promotions and financing options. He then let me browse at my leisure. When I had questions he was very helpful and never pushy. I ended up buying a bedroom suit. Rudy was very helpful in making sure I was getting exactly what I wanted while guiding me through the purchase process. He made the buying experience very pleasant. The store managers were super nice. The store was easy to navigate and the restrooms were nice and clean. I highly recommend the store in Benbrook. Thank you Rudy for your help!

It was the best experience i've ever had buying furniture. Jeremy was very knowledgeable and patient. I will recommend him to all my friends and family.

Leah was amazing! Great customer service, they really helped pull our rooms together with different pieces. ❤️❤️

Matt was fantastic through the sales process. Very knowledgeable about the product.

It was a great experience the person who helped me was great. I will definitely be going back for more stuff there.

I was completely satisfied with my purchase and the sales person. Hub

Great seevice. They have multiple financing options. They work really hard to get you what your inerested in. I worked with Matt. Great guy and very informative with great customer service. Looking forward to doing more business.

Jason was fantastic! I was overwhelmed with so many options and he helped me narrow it down. He was super patient with me and so friendly! This was my first time ever purchasing new furniture and Jason did such an awesome job from start to finish! Thank you Jason!

Dalton Busby in sales is the go to man. Knowledgeable and took care of business quickly. Thanks!

Gentle, not focusing you into something, kind and pure hearted people

Jen was a delight to work with. Very knowledgeable. Thank you

Liz was very knowledgeable. I showed her photos of my living room and she was able to show me many different furniture arrangements. She also gave me suggestions on color.

Lilly was very friendly and helpful. All the staff was very friendly.

Joseph Miles was very professional, knowledgable and kind when helping me place order for nightstands!! I really appreciated him! Thank you Alice Hoban

My sal sperson was awesome. His name is Ryan o’ Neal. He was very helpful. I feel delivery cost is too high. But as far as everything else I have no complaints. I will recommend Ryan to my friends.

Love it! Always has been a very positive experience for us.

I was so thrilled to find exactly what I was wanting. Our salesman, Joseph Miles, immediately found the recliner chair I told him I was wanting. Joseph was informative about the chair, friendly, and best of all, not pushy. My husband and I both would most assuredly recommend this store to anyone we know in need of beautiful furniture, at a great price.

Ryan was very friendly, knowledgeable and not “pushy” which made for a very nice experience. Ask for him personally when you’re shopping this location.

Great experience shopping with Dalton. He was a no pressure guy, that made us feel comfortable. He overcame all objectives, which led to a purchase on our end. Thank you Dalton!

Ryan was very knowledgeable and patient. Helped me with everything I needed.

Enjoyable!

I had an excellent experience working with Alex buying furniture for my home. He was incredibly helpful, super nice & patient. I really appreciate him not pressuring me into buying just anything & answering all my questions. Alex thank you again!

Jordan done a great job with helping me with the purchase

Another great experience with Jenny. Super helpful as always

Easy and fast process.

Joseph was great and very knowledgeable. We'll be back soon to work with him again.

Our purchase was an upgrade and could not be happier. We had such a positive experience, with all of our questions we received straight answers felt like she listened. Lalita helpfulness and kindness made this one of the most best experiences.

Mattress shopping sucks. The mattress stores all try to send you to expensive brands they are pushing that sale. Our experience here was different. Alex did a great job of help g us find a comfortable mattress and one in our price range. He was helpful and no pressure. Will be buying there again.

We love Ashley Furniture and have purchased several pieces of Furniture from them through the years. The selection is always great and the sales people are very helpful and not pushy. Highly recommend Ashley Furniture!

Liz was very professional, helpful, and gave us the space we needed to shop, process, and decide our options. Highly recommend.

Great experience. Matthew showed me just what I wanted. Quick and easy.

Alex was so easy to work with, answered our questions and got us out and about in great time.

Dalton was the best! He made our experience buying our furniture smooth and super enjoyable!!

Alex helped us with making a great selection at a great price

The sales associate at the store was great and extremely helpful. The two delivery service associates were professional, helpful and a great representation of not only the company but the brand as well. Great service all around. Thank you.

1st time visiting an Ashley store and the hospitality was great. My salesman Joseph, was patient and very knowledgeable.

Love shopping at Ashley's. Have always had great customer service, and very helpful sales people. Today was no different. Jordan Beatty was so easy to work with. Very knowledgeable about the furniture and inventory. Thank you again Jordan! I'm a fan! Shelley

My experience in the store was great! Lalita was very attentive and gave AMAZING customer service. She went over in beyond to make sure I got the best deal and that is very much appreciated!

I visited Ashley Furniture for the first time to purchase living room furniture. During my experience, the sales associate, Alex, was exceptionally helpful and knowledgeable about the items I was interested in. Alex's friendly demeanor and warm welcome made the process enjoyable. I left Ashley Furniture with the living room furniture of my dreams. Thank you, Alex, for helping to make my vision a reality!

Great selection and excellent customer service.

Great friendly service.

Delivery was late the drivers were rude first Delivery rushed in and drop the chair in and left with no instructions on how it works ask if they would take the old chair to the porch on way out and they put it in yard and left. Two weeks later another Delivery for the bed they where very late 9:15 pm, and was same thing. The driver announced I'm Brown , rushed to get the old beds, threw the new ones on the frame and demanded a signature from me and I told him I wanted to inspect first, he said take it up with Ashley and got my husband to sign.Obviously they just do not care about customer service. And very poor representation for Ashley Furniture. We were told different times from 3pm and to 8:30 pm they did came between 9:00pm and 9:15 pm. Makes me second guess another purchase from Ashley.

Very good service in helping with getting our furniture.

Matt was perfect salesman for me! He greeted me as soon as I walked in and took me on my mattress search. His knowledge and experience with mattresses was great! He listened to my needs and found me the perfect matress for me and saved me money at the Same time! He covered all the things with professional humble intelligence. I am very pleased 😀

Very friendly, helpful and personable.

Gr8 selection fantastic sales reps

We love our sales team and our new furniture is just what we need ❤️

We knew what we were looking for when we went into Ashley. We met Lakota and she was EXTREMELY helpful. She showed the various lines we were very satisfied with her and the furniture we purchased.

When we walked in we were greeted by a nice friendly sales professional LailtaFields. She was kind and happy to show us exactly what my 88 year old mother needed for a stylish sofa. Electric push button recliner sofa a beautiful ocean blue, mom’s favorite color. Modern style with all the bells and whistles. The sales staff we were in contact with were so nice. I hear mom on her phone now tell her friend all about the experience. She will be waiting by the door for the white glove delivery this week. Sincerely, Trena

Staff was exceptionaly friendly and not pushy!

Never waste your money on their extended. Their third party (extend) was absolutely horrible to deal with. After eight months of dealing with them I got a piece of fabric sent to my home. They told me they were going replace the whole piece of sectional. I guess I’m supposed to reupholster the piece myself. Trash warranty!

Very pleased with my furniture shopping experience here! I'm a repeat customer and will continue to be!

Leah made the buying process amazing. She was kind, not pushy, and really listened to what I wanted. Will be back when I need more.

Had a great recent experience purchasing a sofa. Will definitely be back!

Joseph was easy to work with and very produce knowledgeable.

Friendly service! Enjoyed shopping at this store! Good selection! Once I purchased three items, check out was quick and easy and I was able to pick up all 3 items same day!

Had good experience with sales associates. They were helpful and took time to ank questions to help decide what would suit us.

Dalton was a lot of help. We'll pleased

The staff suffocate you. Literally every 5 minutes I was being introduced to another staff member. We were trying to look at furniture not meet all employees on shift. I had to snap at the worker to leave us alone. I wouldn't go back.

Wonderful people, and nice service and great furniture

Wonderful service and quality furniture

I went to this location today with my mother in law. The store was clean and had a wonderful setup. We were greeted by a lovely young lady named Liz. She was amazing! Very knowledgeable and patient. She was there to help us with any questions we had with out being pressing. She also introduced us to her manager who was also great, we had a good conversation about something we doing on our off time (fishing)! I don't remember the managers name unfortunately but he is wonderful! When my husband and I are ready to get furniture we will definitely be going here! I could go on forever on how great this place is. Liz! If you see this thank you for your time! And when my family is ready to buy, we will be requesting you personally. Thank you for your kindness and knowledge.

(Translated by Google) Bad experience personally, I will not buy anything again at the Ashley furniture store, the person who helped me was very friendly but gave me a receipt with a price which I paid and in my email they sent me another receipt with a different lower price of course so I didn't like that (Original) Mala experiencia en lo personal no buelvo a comprar nada en la mueblería Ashley la persona que me atendió muy amable pero me dio un recibo con un precio el cual yo pagué y en mi correo me mandan otro recibo con diferente precio más bajo por supuesto así que eso no me gustó

Salesman, Mr Pacheco was very knowledgeable about his products and provided excellent service. Delivery team led by Erick was prompt and efficiently set up bed left space clean and free of all packaging.

Buyer Beware!!!! Purchased a recliner on 1/4/25. It came in on 1/20/25 so we picked it up. When we un-boxed it, it was the wrong chair, wrong material. We went back to the store to find out how we can return only to find out there are no returns allowed at the store and even the Manager cannot authorize a return. Even if the merchandise is incorrect. Jenny our salesperson advised us to find the same chair at another store because this location had sold the floor model, take pictures, and plead our case to the escalation toll free number that she gave us. What? What happened to customer service? We shouldn't have to prove our case!!!! I will call the number and try to see if they will authorized the return, which I highly doubt they will. We are NOT going to find a chair at another store to take pics. This is rediculous! We will NEVER by another piece of furniture from Ashley's. EVER. 01/23/25 update. So the number that the supposed owner told me to call to seek resolution is the original toll free number I called where you can't speak to a person. LOL they more than likely have AI responding to reviews. So I called the escalation number. They told me the same thing....WE DON'T ACCEPT RETURNS!!! THIS IS SO FRUSTRATING!!! I DON'T KNOW HOW THEY STAY IN BUSINESS!

We purchased multiple pieces of bedroom, kitchen, and living room furniture with Jen in November 2024. Our primary reason was my career military husband had past experience volunteering to assemble Ashley furniture for unhoused veterans in Tampa FL and he was under the impression the company valued community and customers. Jen was helpful and shared her contact information, but when our problem became too large she gracefully bowed out. Although the store manager is not in charge of delivery it is not unreasonable to expect them to assist on a customer's behalf and to my knowledge they have not helped in any way. On December 28, 2024 we were delivered damaged/used furniture to our new home (leather worn, filthy, nails/staples coming out the the back of the couch, and the wood base disfigured). I REFUSED delivery of the total sectional order and told the movers to take it all, but they only took one piece. Then one worker started the truck while the other worker ran out saying their truck was full and they couldn't take the other pieces. Within a few minutes I received a text saying order complete and the furniture was signed for which was NOT true. I messaged Jen who gave me the number to call the Escalation Department. On Jan. 8, 2025 another delivery was scheduled. Upon arrival the driver's demeanor was unpleasant, he entered our home and said "I need to take pictures". I explained pictures had previously been sent to Ashley and his response was that if he didn't think pieces needed to be changed out he would not change them. At that point I told him no, all pictures had already been submitted and all pieces needed to be delivered he then said he just needed pictures for his service, so he took pictures. My husband explained our terrible prior delivery experience and how the damaged furniture was left. They both agreed it was a new day and proceeded with the delivery. We recorded the movement of furniture and what we saw was just one man dragging the large furniture pieces (no dolly used) from the front of the truck to the back then loading them onto a motorized lift to be lowered to the ground unsecured while the other mover watched from the sidelines. We then saw it fall off the lift and crash into the street. I shared the video with our salesperson and the driver's comments telling my retired disabled veteran husband that he could figure out how to inspect the sectional in the street. My husband told him he could not inspect them in the street since the pieces were standing on their side half wrapped and had just fallen into the street and that it was supposed to be "White Glove" delivery. The mover lost his patience knowing the event was recorded and said "he wasn't dealing with this" and he wasn't going to deliver. I called our salesperson and explained the awful experience and she said she would call the Escalation Department. Later that day I called her back; she apologized for the poor service and said I'd receive a call back in 24 hours, I did not receive a call. I called customer service the following day and was told the Escalation Department should call within 72 hours, I did not receive a call. Two days later, I sent a text to our salesperson, but unfortunately reached her on a day she wasn't feeling well. I briefly shared our current situation and apologized for bothering her. The next day she informed me that it was out of both her or her manager's hands and the ticket order was closed and it was up to the supervisors, however my our order is still Open. It has now been 14 days since the last delivery debacle and we've not received any communication from Ashley. We paid in full, we opened our home to strangers that were unprofessional and disrespectful and it is time Ashley/DSG and their employees take responsibility for their products and services. This has caused a great deal of stress and we're unable to make our new home a comfortable space with dirty damaged furniture taking up space. We want a full refund and for the pieces that were left in our home by the first delivery team removed.

I have been an Ashley customer for years purchasing living room furniture twice and bedroom furniture and now coffee table and two end tables. I purchased the coffee table and end tables in October 2024. Coffee table delivered about 5 weeks later. One end table delivered about 4 weeks later. Then when the other end table was scheduled for delivery last week ( 3 months after purchase) I received a call that the furniture has been discontinued. Finally reached an employee who found one in this area and we had to pick up. My son picked it up today and it is damaged. Has been repaired very poorly and one wooden leg is split. This table should have been thrown in the trash. I cannot believe they are expecting me to accept this but I guess I will or I will not have the table set I need. I will never purchase another thing from Ashley and encourage everyone to think twice doing so-because they really don’t care about their customers. I will be calling the store tomorrow but I know they will not do anything about it.

Jordan B. delivered great customer service. He was patient and accommodating. Left feeling confident in our purchase and happy with our decision.

We had such a fantastic experience! Both of our sales representatives, Jen and Joseph, were incredibly knowledgeable, courteous, and helpful throughout the process. Their outstanding service has definitely made us lifelong customers!

The men did a wonderful job. They were polite, mannerly and worked well together. I recommend their work to friends and want Ashley to know they did a great job.

Great experience and everyone was extremely helpful and professional.

Received the best service from Liz. She was so knowledgeable about the details of every single question we had, and she was so kind. She made our buying experience very enjoyable.

The place was like any other place with sales people trying to make money for their family. It wasn’t too bad though. The guy that helped us was great at his job. Gave us alot of space and didn’t feel too pressured. Found our bedroom set for 75% off due to remodeling of the store which was great! Bedroom sets are about $3-5k and shipping to your house is about $150. Overall really happy with our new set for years to come. Our 7 piece bedroom set out the door was $1500.

Liz was awesome in info and very thorough

Joseph was amazing!!

Elizabeth was the best! She was great at explaining everything to us and a really sweet person!

We went to just “look” with zero plans to buy. We met Alex and he was so great to work with. He gave us our space so we didn’t feel watched and he answered all of our questions. He listened so well to us that when he recommended something it ended up being our favorite. So much so that we left there with new living room furniture AND new bedroom furniture! Thank you Alex!

Great customer service.

Matt was awesome to work with. He answered questions and he worked to get us discounts. We were extremely happy and lucky to get to work with him.

Great Service & Very nice & pleasant sales Lady

Everything went smooth these associates went above and beyond to make sure I was satisfied . Will definitely return to this location again once I have more funds .

Jason did a great job of finding what we needed, explaining the features and completing the project. Thank!

I love Ashley's furniture store everybody there is always so nice and professional and welcoming I think I like the most is they don't pressure you into buying stuff glad you make up your own mind but very helpful in doing so I would always recommend Ashley to anybody friends family thank you

Best store manager in the world. He had a sale going on and he reduced my chair because I asked... best customer service.

I like the huge selection of products. Very friendly and helpful employees. Competitive prices. I would recommend for anyone looking for furniture.

Beautiful store! Joseph M. Treated us so well. He listened to what I wanted and made it happen. He was knowledgeable, polite and efficient!

Nothing but empty promises. Bought a bedroom set in November. We were told it would be delivered in 2 weeks. After several cancellations because they don’t have the furniture, I was excited it is scheduled for tomorrow. I received a text message today confirming my appointment. I called to confirm and was told the text was in error that they would not make the appointment tomorrow either and in fact it would be at least another 2 weeks. I’m not sure how this place stays in business but buyer beware!!

Liz was great! Gave me space and time to make my selection but was quickly available when I had questions or needed help!

Alex worked with us to help find the perfect furniture for our needs. He was extremely polite, professional and knowledgeable in guiding us to the purchase of furniture that met our needs. He worked hard to get us the best price and the most perks for the money. Thank you Alex for all of your help and support!

Enjoyed shopping there. Quick and easy.

They had exactly what we needed and our associate Leah was extremely helpful.

It has been a really bad experience in furniture shopping with Ashley’s. Be sure and double check your information that sales person puts into system. Our last name was missing(used middle name as last name), phone number off by one and email was incorrect. This set off a chain reaction. A delivery was set for 28th. No one could confirm delivery, no one could call us. So no delivery. As told in store. I had to call back the sales person before anyone could help us because no one in customer service could pull us up and figure out what was wrong. Sales person did try and fix info for two transactions but only worked on one of the transactions. Second delivery got cancelled for unknown reason. When calling customer service again they didn’t get the second transaction info corrected and the second transaction information said incorrect phone number can’t contact customer. So delivery team didn’t try to deliver. Had to talk to her manager to get second transaction edited. We are now on third promised delivery. It showed up with only the mattress and not the bed set. We asked for a delivery refund and we’re told they couldn’t give a delivery refund only a transaction refund for a percentage which is only $167. That wasn’t even the amount of delivery fee. We are scheduled for Wednesday for our 4th attempt. We will see. I would not recommend Ashley’s.

We had a very knowledgeable representative for Ashley. Ryan was able to answer each of our questions and informed us of many aspects of the Tempurpedic mattress of which we were not aware. We were very surprised with the many positive advantages of owning an adjustable frame.....we bought two. Ryan's expertise provides Ashley with very valuable employee. Thank you, Glo

So far so good. Leah was awesome. Haven’t received my furniture yet. So if asked. I’ll share.

Jordan Beatty/ salesman was extremely helpful in my decision of my daybed and type of mattress I needed. I am a returning customer and was originally referred by a friend which purchased a leather recliner and loveseat dual recliner and massage feature. I recommend Ashley furniture for their customer service and products . No photos at this time waiting on delivery.

Went and worked with Ryan O'Neal to help alleviate my sleep problems. He is the best sleep expert I've ever dealt with, got me the cloud Supreme breeze and adjustable base! Get financing and great service, if you go in ask for Ryan!!!

My son and I walked in thinking it was going to take hours or days before I would get my Love Seat. Wow! It was faster than shopping for groceries and getting them home on the house! And it looks every bit as beautiful in my new residence as I had hoped! And comfy, too! Thanks for the great service you provide!! Marilyn Nemec

Love this place ! Alex is excellent sales person , very friendly and helpful always smiling ! He cares for his customers! Ashley furniture needs to hire more employees like Alex ! Thank you thank you ! You make so easy to shop at the furniture store !

Excellent service from liz cruz helped me with everything I needed.

The worst place ever! Poor customer service. My husband & I when in super excited ready to buy our new living room furniture and kitchen table and we found what we loved but NOT once of their employees offer to help! Meanwhile most coworkers where just standing and talking while just staring. I'm guessing they didn't want their Commission for selling furniture. We ended up leaving after 20 mins of being in there! First & LAST time going in that store.

I bought a recliner and had it 3 weeks and the material started coming apart. I contacted them and they said they would get back with me. A mont later they contacted me and said send a picture of the area, I did and 2 weeks later they emailed me and said they didn't see anything. I told them I wanted a refund, they said someone would contact me about the return. Well, 3 weeks later they said I couldn't get a refund. So for the last 2 months they called me 4 times asking if its been repaired, and I keep saying no. The last call 2 weeks ago same song and dance. ANYWAYS, DONT WASTE YOUR TIME AND MONEY AT THIS PLACE.

Jenny Gentry was extremely helpful, knowledgeable and sweet! She made our furniture experience wonderful.

Recieved the best service from Jenny Gentry. Would not go anywhere else and will always ask for Jenny

Very personal, caring service at the Fort Worth location! Not only did they get us a great price for a recliner (with great quality), but really listened to us and made us feel special. This chair was purchased for my sister’s recovery and every single person we met was knowledgeable, compassionate, and extremely kind. Thanks to you, she had her first good night’s rest after we took the chair to her! God bless!

We had one of the best furniture buying experiences ever. We were greeted at the door then shown the area to look for what we were interested. She gave us space to look and discuss privately but was close enough to answer questions. She was very professional and helpful.

Terrible communication and customer service. I bought a bedroom set for my 8 yr old daughter for christmas present. I purchased this on November 30 and was told it was currently in stock and would be able to pick up anytime. The salesman offerred to schedule my pickup for Dec 23rd since it was a Christmas present. I confirmed pick up on the 22nd with the text I was sent. I also text when I was 30 minutes away as requested. When I arrived at the warehouse, I waited at the dock for over an hour and a half before anyone came out. I was told that they would be out in 5 minutes, 45 minutes later they came out and told me they couldnt find all my order. I went back to the office and the clerk told me it was there, but inventory was bad and short staffed. He offerred to have it delivered the day after Christmas free of charge. It is now the 2nd of Jan and this is the 3rd time Ive reached out. Only to be told they couldnt deliver until Jan 7 and that the bed was never in stock. Unwilling to do anything to correct these errors and acts like giving me free delivery is doing me a favor, when I wouldnt need it delivered if they had there stuff together to begin with. Theres still alot of disappointment left out. Thats my short ramble

It was amazing Charlie Tran was our salesman and he did great

Great place. Great service. Ask for Ashley. She knows her stuff

Rudy was our sales person. He went out of his way to make sure we will be happy with our new living room furniture. He even moved a chair half way across the store so my wife could match the colors of the furniture. Everyone was helpful. If anyone walked by they would ask if you need anything. Our best experience buying furniture in our life. Will be back to look for end tables lamps and a rug. Ashley Furniture will be my living room.

The store has a huge inventory, easy to work with and our sales person, Alex, is fantastic. We have done several shopping deals through him and I literally have him in my contacts. Highly recommend you seek him out if you need help with anything.

Excellent customer service, Mr. Rudy! I appreciate all the knowledge you shared

I found exactly what I wanted at a very affordable price. My sales rep was great!!!

Ryan was extremely kind and very knowledgeable. Not pushy at all. I have health issues and he was genuinely concerned about my needs. We bought a love seat , couch and tempurpedic adjustable bed. I highly recommend Ryan O’Neal to help you with your purchase.

We got to create a sectional that was custom to our living room and we got all the extras we wanted! Jenny was amazing and it went so smooth!

Joseph Miles was our salesperson. He listened to us and showed us the options best for us without wasting time. It was a smooth process and the fastest ever in buying furniture. We got what we wanted in the price range we wanted in less than an hour. I would recommend Joseph and Ashley Furniture!

Very helpful and gave us the needed space to make the best decision for our family. Came in looking for an accent chair, and came out with a living room set!

Lana was very patient with us as we changed our minds about what we wanted and she provided a price quote on all items. A pleasant experience.

Lalita fields was amazing and helped us through the whole prices

Found just what we were looking for! Quick, easy, and no “car salesman” pressure.

If I could give zero stars, I would. I am completely and utterly disappointed, especially with this being my first time ever buying from Ashley. Disappointed is an understatement truly. Not only have I had to deal with poor customer service, but I never got what I wanted. I kept getting the runaround constantly in regards to the table that I ordered. They sent me to the warehouse to pick it up then come to find out the warehouse had no idea that I was even coming. I kept getting wrong delivery dates because I was never told that it was on back order until AFTER I had already purchased the table. I SPOKE TO THE MANAGER, WHO WAS NO HELP AT ALL. I had to spend this holiday season with an incomplete table set that I PAID EXTRA to have. I purchased this table November 26. It is now December 28 and they're telling me it's not going to be here until the new year because I keep getting pushed back dates. Then when I asked if I could have a credit towards my account, they suggested $30 coupon off a $2000 table, which is basically a slap in the face. Completely unprofessional was not empathetic towards my situation. Highly do not recommend ever going to purchase your furniture at Ashley's.

The delivery crew that brought all our furniture was great. They were thorough, cleaned up afterwards, and were very careful not to hit the walls and doors while bringing stuff in and out. We are very appreciative.

This store in citylake is amazing. Great environment, super friendly and helpful staff. The process of picking up the furniture, however, is a complete nightmare. Be prepared to wait hours for pick up. Then get told there is missing pieces. Then be prepared to do the run around of trying to get it reaolved. Days later and still not resolved. Then get home to open the boxes for the pieces that they did have and some were damaged. Oh boy. This is a whole other level of challenges that we face now. You will be redirected half a dozen times just to keep getting moved to the next "supervisor" that cant do anything for you.

Beautiful place! Great customer service and good prices. We actually got out furniture ahead of schedule!

Delivered efficiently, came in at the time we scheduled ( a little earlier) but not complaining at all!!! Delivery drivers were super professional and on their game! Thank you Ashley’s furniture

I don't have much to say, came in for a wardrobe then left with a wardrobe staff seemed friendly

The sales person Dalton was exceptional. Helpful, informative and no pressure. Hopefully my purchase is as comparable in quality. Looking forward to sleeping on my new bed.

Great Place and Friendly People

Awesome people.

Jason was great, very informative and walked me and my wife through every step of picking the right furniture for us and the best method for us to pay for it. Great experience.

The salesperson was extremely professional, and very patient. I really appreciate that.

Jason was very professional, friendly and helpful.

Jenny was extremely helpful when we were shopping for a new bed and mattress! We have looked at other stores but ended up going with Ashley’s.

Ryan was amazing! His patience and attention to detail were greatly appreciated in finding the perfect mattress for my specific needs. With Jordan’s help, I found exactly the sofas that fit my style and comfort.

Ryan was very helpful, great selection and prices

Great help and very patient.

Friendly staff that made it an easy purchase

Great service and willingness to compromise

Possibly my best experience at a furniture store ever. Liz Cruz was so helpful and accommodating. Thank you to her manager and warehouse person as well. My visit was meant to be.

Attentive and patient salesperson Dalton was a pleasure to work with. Competitive prices and good selection of various price points. Wanted a color not on the showroom floor…in stock, delivery in 72 hrs.

Lily was very helpful and knowledgeable about the furniture we were wanting. Chris and I very much appreciated the friendly pleasant atmosphere while we were in the store.

Salesman Dalton at the Fort Worth store was amazing and very attentive to our needs. He really made shopping for new furniture easy! Thank you Dalton for all your help!

Marty listened to me. And had great recall of my name. He was personable and knowledgeable. I was very happy with my experience.

Liz was very helpful from the moment we entered the store. She was friendly and professional. The furniture arrived when promised. Mario and his team got us set up in record time with everything in perfect condition. Great experience overall!

(Translated by Google) The person who helped us was very kind and very patient. (Original) La persona que nos atendio era muy amable y muy paciente

We were very satisfied with the service from Liz But some what dissatisfied with no being able to use our 50 dollar coupon we received from our internet service use. 2nd time

Liz Cruz met us as we were coming in to look at a recliner. She took us straight back to the exact item we were looking for and within a few moments had verified availability, explained delivery and the available protection plan. We made our purchase and were on our way with no fuss at all. Very pleasant experience all around. Looking forward to delivery of the recliner.

Great experience.

My wife and I were shopping for our first set of bedroom furniture as a married couple. We looked at several sets here both before and after the wedding, and each time worked with Jason Austin. He was absolutely great and made the process super smooth. Jason was patient and thorough with the back-and-forth about what exactly to get from the set we decided on, how that changed pricing, delivery, etc. He was also great to chat with - we spent probably as much time just chatting with him as we did finalizing everything on our last trip to the store. I'd highly recommend shopping here and working with Jason specifically.

Alex took care of us as expected. Second time we have used him for purchases.

Joseph was very knowledgeable. He made it easy to decide what I needed. I appreciate him for taking the time for me. Thanks again,

Joseph was amazing, very customer oriented and all the best person to assist us.

I enjoyed working with Lilly, it was an awesome experience.

Leah was the best! Very professional and very helpful.

Everyone is always so nice and the mattress guy knows what he’s talking about!

Experience was top notch. Questions answered expertly and suggestions offered were accurately focused on our basic plan, so no distractions trying to talk us into something we were not interested in.

Staff was very friendly and helpful, found what we wanted with no pressure or anyone pushing us to buy, would recommend and will go back again

Per usual, great service and can always find what I'm looking for. Very satisfied customer here!

Our sales person was very helpful and knowledgeable. Would recommend her to anyone.

Charlie was a lot of help and very patient with us. We really enjoy doing business with him.

My experience today was so amazing they made it so easy for me to purchase furniture. It was unbelievable however I will be paying it off in under 12 months lol but it was such a great experience.

Liz was a great help and I can’t wait to see the new chairs in my home.

We had a very positive shopping experience at Ashley Furniture store, on Overton Ridge in Fort Worth today, with Lily Salazar. Lily was very knowledgeable and friendly. She was very patient with us trying to make our decisions. We had a great time buying our new leather sofa, loveseat and rug.

The service we received was outstanding. Every salesperson in the store was friendly and welcoming. Great customer service 💚

We were given a time frame for delivery between 4pm and 7pm, now the tracker is saying 803pm. Poor service

Pretty good selection of inventory. A little disappointing to spend $20k and still be charged nearly $1000 for delivery. Also, prices on pieces are a bit deceptive.

The young man that helped us was very knowledgeable and nice. Will recommend Ashley to all my friends

Joseph Miles was so helpful. We were in an hurry to make an appointment and he got us checked out in 10 minutes.

Joseph was perfectly helpful! Got us all the info we needed and helped us save through their discounts. Made it easy for us to decide to purchase. Hope to go back and work with him again!

Lana was so helpful in my experience In getting my sofa. She was very knowledgeable and was there for any questions I had. Ashley furniture was a great experience with the whole crew and had lots of wonderful options to pick from. I would highly recommend them.

Great customer service, patient and informative lily was great

Awesome!!!

Everything was good the sales person was fantastic her name was I can't remember that don't have a car but she was great very knowledgeable.

Great experience with Jen! She’s awesome!

I recently visited Ashley Furniture and had a wonderful experience. From the moment I walked in, the staff was incredibly friendly and welcoming. They made me feel comfortable and genuinely took the time to understand what I was looking for. I was especially impressed with Jason, who went above and beyond to help me find the perfect pieces for my home. He was attentive to every detail, patient with my questions, and offered excellent suggestions without being pushy. His service made the entire shopping process easy and enjoyable. Thank you, Jason, for your kindness and expertise—I’ll definitely be coming back and recommending Ashley Furniture to others!

Rudy was awesome and very patient. Would recommend him assisting everyone

I was with my mother in law helping her purchase living, dinning, and bedroom furniture. Ms Cruz was terrific. She was so kind and answered all of our questions. It took us a while to make a decision, she was very patient with us. That part was the easy part. They definitely need to reevaluate who they are using for delivering. The right hand doesn’t know what the left hand is doing. It was a joke from the get go. We were told one date, then received a call for an earlier day & time (Monday) come to find out they aren’t even open that day. Which my mother in law had to cancel prior commitments to be there for the delivery. We received several calls about confirming another day and time, which we confirmed. Again they called and texted trying to move the delivery. We kept the appointment as it was. They were very persistent in trying to move it. We were working on selling her house, having a garage sale, moving her to her new house, & getting her to her doctor’s appointment. The time schedule was 4:00pm. They showed up early that morning nobody was there. My mother in law had fallen prior to that day and was in ICU. I was planning on meeting them for the delivery that afternoon. They called and said that they were there to delivery and wouldn’t be able to come back. What about our scheduled time at 4:00. After being panicked stricken and dealing with the rude gentleman making the delivery. We called Ms Cruz she informed us that they would be there at our scheduled time. We continued with our original plan. I pulled through the gates at 2:45pm and to my surprise an unmarked delivery truck pulled up shortly behind me. We didn’t have the keys to move her vehicle out of the carpet yet. They weren’t nice at all and it’s obvious they don’t know how to tell time. Whatever happened to customer service. These two guys need to find different jobs, they don’t belong dealing with people. Be ware!

Joseph was courteous, professional, and very knowledgeable. We enjoyed our experience and will go back.

Alex was great…. He’s one person that will keep me coming back to Ashley’s. Superb customer experience.

Jordon was very helpful and willing to listen to our needs

Went in store with the wife to look around. Greeted quickly by a very courteous sales person named Alex. We were allowed to shop a bit on our own, then when we found the items we liked, Alex was on the spot to help us out. He was very knowledgeable about everything and extremely proficient in getting the deal completed. We are very pleased with the entire process. A big thank you to Alex for making things happen!

As I was discussing with the salesman about purchasing a sofa and loveseat, another customer came up complaining about needing someone to help with a purchase they were interested with. The salesman just got up from sitting next to me doing something with his tablet and left me to help them. I thought maybe he was going to find someone else, but instead he stayed with them. I should have asked someone else to help, but I think he was the only salesman in the store. I waited almost 20 minutes for his return. I should have left the store and went somewhere elsewhere else, but I liked the set we were discussing as he left me hanging.

Nice and easy moving process and super helpful with getting everything situated

Lily was great to work with.

Alex was very knowledgeable and helpful

It was my pleasure to meet everyone, my sales rep Liz to the manager who were very knowledgeable of your products and Liz picked up on what my taste is and showing me various item. You have a beautiful store. I'm sure I will returning soon to complete my bedroom furniture. Thanks to all.

We need delivery on 12/17 give me a ca and I will give you the address Thanks!

Our sales associate, Alex, was knowledgeable and so helpful finding us just what we were looking for. Very enjoyable transaction.

Do NOT buy furniture, especially your beds here. All my furniture has been from Ashley and everything has been so cheap it ends up breaking. My daughter’s bed broke right away. My bed also broke and has a tear from moving it. My sectional also broke and when we sit down we sink into the couch. Terrible, cheap furniture. Will not EVER buy from here again.

I think ASHLEY has turned in to a sorry place with not much better people that work For them. Most of the people when you can get in touch With a real person Are sarcastic, I had one of them tell me I didn’t know what I was talking about when I was t one with the chair that was messed up. Bought a Very expensive bed that I could’ve gotten anywhere else for probably half of what I paid for it which bed and a chair and the chair is lousy. They replaced it to three times because they didn’t want to give me my money back. The bed was over $4000 itself which I could’ve gone most anywhere else And got the same bed for half of what I paid for. Our would never ever buy anything from ASHLEY again and I would tell anyone that they’re sorry don’t buy me anything Which I’m sure this will not get posted since It not in their favor. How are you supposed to sit a chair that your butt was in a hole and is not very comfortable.

This is my second purchase with Ashley furniture at this location over the last 4 years. Both experiences are parallel, despite the timeframe. I got to explore on my own with true input along the way. Nothing salesy about it! They’re working with you on what will truly work for you and it’s an individualized and personal experience. The manager, Edward, helped me the first time and Liz, an all-star human, the second. It’s not often I feel taken care of while making big purchases like these, but 10/10 would recommend this place. I’ve worked in sales and know that the best places put their customers first- so thank you for putting me first! I can’t wait to be on my new lounger :)

Joseph was a pleasure to work with. The whole team was friendly and helpful. If you are looking for new furniture stop in here!

Alex was great no high pressure polite young man

Horrible customer service and wait time I order and paid for all living to set beck in July and it’s now October and still don’t have furniture I have called and called to only get put on hold and wait for a supervisor to call and still nothing do yourself a a favor and stay far away from this company. I will be calling the new station as well

I worked with two sales associates at Ashley‘s today. Charlie and Rudy. Both of them were outstanding with provided me the information that I requested and help me with my purchase.

Travis was a great help in getting what we wanted!

Very informative and a pleasant experience

I love this store !!

Great service! Jason the Temperpedic expert who explained all the details of the features and Travis who greeted us at the door and helped us with our purchase were both fantastic . No high pressure sales and were patient with all my questions . The entire staff were happy and you could tell it had a positive atmosphere! Its was a great experience and I’ll definitely be back!

Had a great experience with Jason Austin in the Fort Worth location and am looking forward to my new sofa and chase lounge

Joseph was extremely helpful, even took my calls on his day off. We really appreciate his help his thoughtfulness and his blessings!

Liz was great! No pushy sales tactics, but attentive while allowing us to shop. We are waiting for our new sectional and coffee table to arrive!

Rudy greeted me as soon as I entered the store. He provided quality customer service. His kindness helped with my decision to purchase a dining room table.

Excellent sales clerk! She was very helpful and kind!

Myvhusband and I purchased a mattress and a couch from Ashley Homestore ,It was a great experience from the time we walked in from the time we left,The saleslady was very friendly and informative ,Her name is Liz ,she was awesome,she made purchasing furniture a awesome experience,thank you Liz and Ashley Home Store

Sales rep was very considerat and professional. Found the item we were looking for and ordered.

Staff was very helpful and patient. They have a lot of stock and options to choose from

Joseph and boys trainee were so very helpful from the moment we walked in. He was very knowledgeable in everything I asked him. Thank you!!

I've purchased there before. It is always great

Joseph was very attentive and took the necessary time to make sure that I was satisfied with my purchase. He was also training a very helpful woman who’s attention to detail and dedication to making sure I was taken care of was great

Jenny was great, had a great experience at Ashley Store, everyone was so helpful. I would highly recommend this store and ask for Jenny she will take great care of you.

Fantastic customer service. Friendly and efficient! Jen was great!

We’ve purchased furniture from Ashley’s several times and their customer service is always superb!

Ask for Rudy Pacheco. He did awesome running all the numbers for us on 3 different furniture pieces. No complaints

Joseph Miles, the best ever. Had him 5 yrs ago and was just as nice and very helpful. Excellent customer service.

Great customer service! Easy and quick experience! Thanks Alex!

Staff was very friendly and was able to help us find what we were looking for and made it easy and comfortable doing so.

Ryan was an awesome salesperson. Wanting to make us very happy

Sales person very helpful but not pushy

Alex was a Godsend in what was a difficult search for the perfect couch, professional, kind and courteous. Truly had no intention of buying today but this store and staff will make buying an easy and seamless experience!

Alex was extremely professional and very helpful, walked in “ just looking” walked out with a brand new sectional completely satisfied with my purchase and customer service!!

Ryan and Ashley were very knowledgeable in helping me find the best mattress for me.I learned so much from Ryan answering so many of my questions and concerns I have had in the past from other shopping sites .Bought a sealy posterpedic with elevating frame and WOW love it.went to this store because a friend has bought several items from them and she was extremely happy with it all. Never felt rushed,my needs were met in a relaxed beautiful store with great price's. I WILL BE RETURNING FOR MORE GREAT ITEMS AND PRICE'S. Only thing negative is we thought store was closed and had to actually go to door and check. THANK GOD THEY WERE OPEN WITH GREAT STAFF READY TO HELP YOU WITH GREAT ATTITUDES AND BEAUTIFUL SMILES. .

Our sales rep, Liz, was great. Quick and easy service. Would recommend this store,

Great place to buy Quality furniture. My sales lady was very professional and helped me choose the piece that I needed. Her name is Lalita Fields. She was a great help.

It was a great experience. The sales lady was fantastic. We will ask for her in the future.

Been here several times always helped by Leah. She’s great to work with, never pressured and great at staying in communication about our purchases.