Ashley Store | Fort Worth, TX 76132

Excellent service and sales from Jen!

Friendly staff. Easy to find what I was looking for. Delivery was timely and went smoothly. Thank you!😊

Jordan Beatty was the most professional and helpful associate I have ever come across. His hospitality and attentiveness was unmatched. I will be referring all of my family and friends to this location and to Jordan. Thank you for the welcoming experience.

Very helpful loved it

Leah was super helpful and I appreciate how professional she was during my visit. I was able to pick out several items and overall the price was great.

We were welcomed immediately upon entry with a friendly greeting and a nice inquiry as to what we were looking for. The sales person, Alex, was impressively knowledgeable and provided enough information on the store and its sales while respecting our interest to browse a bit first. They casually checked in with us regularly as we tried out and looked at different sofas. Once we had narrowed it down, they helped us discuss option and the pros and cons between the ones we liked. They walked us through the entire sale process and explained all the nuance and caveats to the purchase and delivery process as well as the ins and outs of the warranty. I really appreciate a low pressure sales approach and to have it paired with a solid depth of the product details and offerings made my day. Now just looking forward to delivery.

Customer service was fast and great. Found what we were looking for and was a very easy transaction.

Joseph was an absolute professional. He walked us through our options on buying our couch. Highly recommend.

It was kinda slow when we were being assisted

The staff was great. However, they neglected to tell us that what we ordered and they were scheduling for shipment was not in stock. So during the time we were there to purchase everything we were expecting to take the pillows and some other furniture home. And it's been almost 2 weeks now and we have not received our furniture.

Jason Austin greeted me at the door with a smile and handshake. He proceeded to show me different full size mattresses that I was looking for. He also showed me different prices. I decided on one and he finished the transaction. He was always polite and courteous. Thank you Jason for a perfect experience.

Ryan was such an incredible help with our shopping experience! He took his time with us and we never felt rushed while we were selecting the perfect mattress for our needs. His expertise and knowledge was refreshing, and impressive! He is truly passionate about his job, extremely personable and professional. A huge thanks to him for making our shopping experience a breeze!

I didn’t realize Ashley is a mail order store. I went to purchase 3 counter stools. They had some in the store I could see and use, but, if I wanted them they would have to be ordered and sent to my house. I was told that delivery would take about 4 weeks, but could possibly come earlier and Ashley doesn’t take returns. I decided to go ahead and order one stool. When I got home I looked at the paperwork I was given and there was a section highlighted in yellow that said delivery could take between 2 and 16 weeks. What?? I decided to cancel the order. The next day I found the same stools on Amazon and they were delivered the next day. I find it odd that the Ashley store didn’t have any stools, but Amazon had plenty Ashley stools. I think the Ashley sales people should tell their customers to check Amazon for their product availability.

Awesome experience with Charlie Tran. Very knowledgeable and helpful. Will be returning to this location. Couldn't have asked for a better person.

Jenny Gentry was really helpful and friendly, she helped us with no obligation

Had a great experience at this location Rudy went above and beyond friendly, very informative, helpful, and was patient with our indecisiveness overall great experience

Cory was friendly, knowledgeable, and just an absolute pleasure!!!

Jen worked with us today while we picked out our beautiful dining room table and chairs! She was great, helpful and knew her stuff!

Joseph was very knowledgeable and very professional during our visit to your store. It was are pleasure working with him and will recommend him to others. Thank you for making our shopping for furniture an easy and enjoyable experience!!!!

Jason Beatty was the best salesmen i could have asked for. Service is everything and i passed on the Location that was closest to me because of their Customer Service but i am glad i did because Jason was absolutely fantastic. Ill be driving out to Dallas to do business with him again.

Super attentive sales gal Lalita and manager Ryan! They were patient and very informative and not pushy. Great experience purchasing a new mattress today!

Alex and Ryan did a great job giving their advice and being patient as I browsed.

Alex was amazing from the start. He’s knowledgeable, personable and honest. If I could, I would give him 10 stars!

Leah was very helpful. There was no pressure to buy, which is what I like in a salesperson.

Five stars for Alex V., from the Fort Worth store! He made our visit super fast, as he asked me what I was looking for, and a full description of my area. Then he showed me what would fit better and we didn’t have to look more! The product, I’m barely unboxing it. But this is not my first purchase atAshley and the quality has never disappointed before. Crossing fingers that this time will be the same!

Great store and EXCELLENT service.

Jordan was so helpful! Made the entire process so easy and we love our new couch! Thank you, Jordan!

Leah was amazing, she made the whole process painless. She walked me thru all of my options for the style and color I was looking for. I couldn’t be happier with my purchase!

Staff was knowledgeable and patient. Took lots of time to show many options and help figure out exactly what met our needs and wants.

Great friendly service with no pressure. Ryan was really helpful

Jordan was extremely helpful and patient.

Three words, Ask for Lalita F.

Very helpful and quick, recommended

Liz was a great help very professional and knowledgeable. Ashley Furniture will be my go to for all my furnishings needs.

Great service!

Our sales associate Lily was an All-Star. Big thanks for going the extra mile!

Went in on a Saturday in June and bought a bedroom set for a master bedroom and kid’s room, as well as a dining room table. The store offered quality stuff, and they had different financing options available. My only complaint was being told about a 6 week delivery delay after they swiped the card.

The sleep specialist, Jason, was very knowledgable and was so helpful as I made my selection in a mattress and a recliner.

I knew what I was looking for when I came in and Jen was able to point me in the right direction quickly. It was quick, easy, and Jen was so kind and helpful!

The furniture came damaged after waiting 3 weeks and the beds are VERY cheaply made. I am beyond disappointed when I spent $7000.00 on my purchase. One nightstand could not even be delivered it was damaged so badly and not checked by the warehouse.

Great team! Helped us get in, make our decisions, and get out quickly. They helped think through fabric choices and more. Very efficient and knowledgeable. Thanks Jordan and Rudy!

The store at City lake is nice, clean and people are helpful and friendly. But I am so disappointed with all the furniture from Ashley. They all have issues. My sofa has a hole, my chest has a broken slat, the dresser and night stand has issues on drawers. I have a hard time for them to change it. On the broken slat for the chest I was able to exchange. The sofa they repaired and after the repair it is not aligned properly. Finally they exchange it but after so many talks with customer service. So disappointed with everything.

The entire experience at Ashley was very pleasant. We were welcomed at the door by Liz. We spoke for a few minutes to identify our bedroom style and requirements. She spent time with us showing us the many styles and options that could match our needs. We left happy that we had found the bedroom furniture we were looking for. Highly recommend.

GREAT customer service!! Salesman )Jordan Beatty) was patient, knowledgeable, and I felt I got the best deal for my money!!

Great place staff very helpful got good deals on excellent mattress bought 2 quality mattresses

Absolutely love the vibe from the moment my husband and I walked! We were greeted by Jason…amazing guy!!! We told him what we were in the market for and made sure we got just that! His professionalism was impressive! We did not purchase the first day we came in, however, when we came back…he surely took care of us. I highly recommend you go in and ask Jason!!! 10 out 10!!!!!

Flawless buying process and even better experience picking up my furniture at their warehouse. Excellent and very professional personnel! Highly recommend!

Great experience! Staff was helpful, friendly and knowledgeable. The process was very simple

My wife and I were pleasantly surprised to find not just a sales person in Alex but someone truly knowledgeable about the product. We appreciated his listening to our wants and needs. We had a great buying experience on a product that I’m sure will serve us well for years to come.

I bought a power recliner in 2021 and in 2 years it quit working. I called and got a power switch replacement which didn’t work. I just spent almost 2 hours on the phone to irder a motor for it. I had to go to a link to pay for the motor because they couldn’t accept cc over the phone. I thought the part would be sent to my home but on further investigation I have to pick up at store. I think the wrong part was ordered because it’s not he same number as on the motor. We will see and if it’s the wrong part I can’t get a refund. I will NEVER buy anything else from Ashley Furniture. I’ll. Also post on FB.

My visit was quick and easy. Told him & showed Mr.Beatty what I wanted and when he couldn't finance me. He gave me discounts so I could afford to buy it. Very satisfied with my dining room table.🤩

The entire process from shopping to purchase and delivery were perfect even giving me a link to follow my delivery throughout the day. Very happy with Ashley's Furniture!

Corey was very helpful and his customer service was the absolute best..

Jason was very attentive, friendly, and informative. He made the transaction easy. We have gone to other furniture places and it was a nightmare. We appreciate how well this went.

Great team and very helpful for all my questions!

Jenny Gentry from Ashley Home Store located on Citylake Blvd Fort Worth Texas, worked with my family to find furniture for my son moving to town for his first job at Lockheed. Jenny was patient and very informative while helping us pick out furniture for the entire apartment. She realized my son was frugal and worked on finding really nice but affordable pieces and a comfortable mattress. The plan came together perfectly and an apartment full of furniture will be delivered by Ashley's in-house delivery and installation department. Jenny made a very stressful day easy for our entire family. We had visited one other Store and had plans to visit others but after dealing with a professional like Jenny, we were thankfully done. I highly recommend Jenny and Ashley Home Store for your furniture needs.

Alex was wonderful and helped us pick the best table and couches! Wonderful experience!

Ask for Corey he helped us get the best deal and still keep our taste in mind. He wasn’t a pushy used car sales man, he was just genuinely trying to help us pick out furniture.

My rep Jenny was absolutely incredible. When you walk into Ashley, everyone knows the goal is a sale, and this is our 3rd purchase. Jenny was so invested in our needs and even went to the trouble of drafting a diagram to make sure what we wanted would work in our new home. Incredible service matched with a Memorial Day sale made for a very happy and always returning customer.

Lelita is Awesome. Everyone was super nice and the store had exactly what I wanted. We will definitely be back in the future. Thanks a bunch.

Joseph was one of the best sales reps I have ever dealt with

Very friendly customer service personnel! He went above and beyond to get us a nice sofa! I definitely recommend anyone and everyone here.

Our sales person Lolita was very friendly and professional she was a joy to do business with she was straight from beginning to end. Which allowed us to confidently make our decision to purchase!

Cheaply made furniture for 4x the price.

Joseph made our mattress shopping experience a great one. He answered all our questions and helped us find a mattress that worked with our budget. The store had a great selection and it was nice to be able to see the mattresses we had seen online, in person. If you go to Ashley Furniture in South Fort Worth go see Joseph, he is very helpful and professional.

My mom and I came out to purchase furniture for her new home !!!Dacorius , Marty and Rayan were amazing with helping us find the perfect furniture !!!! We were also greated by Edward ! All and all our experience was AWESOME! I definitely will be returning.

Corry really went above and beyond helping me purchase my furnitures. He is awesome. Highly recommended. He deserved good praises.

Russell helped us pick out some great pieces for our living room. Walked us through the entire purchasing process, our different options for financing, and heard what we were needing in order to find us exactly what we wanted.

Fast, friendly, and efficient.

We had a great experience. Service was great and very helpful, and we hit the sale just right!

Purchase experience was smooth but what really stood out was the delivery team that brought out our new computer disguised as a couch. They were personally neat, polite, professional and a pleasure to deal with. Our couch was quickly brought in, set up, confirmed to be in working order and undamaged. They were also on the early side of out delivery time window, which was also a nice surprise. 10/10

Save your money and buy quality furniture elsewhere. Especially stay away from their warranties. Our couch has fallen apart in less than 2 years, and the warranty we bought won’t cover anything, and Ashley never returns calls. Our zipper on one of the cushions broke, but isn’t covered. The corner of our ottoman got a rip on it. Not warrantied. We were told it’s a kid-proof, pet-proof warranty.

Always great customer service and the best prices in town

Monique and Jordan were wonderful. My wife and I will be paying them a visit in the near future.

We had the pleasure of working with Ryan while we were in Ashley’s recently shopping. He spent a lot of time with us and was extremely knowledgeable about Ashley’s furniture. We will definitely recommend Ryan to friends

Ryan was very patient, professional, and very knowledgeable! Great products.

Very helpful customer service. We were greeted at the door. Very nice selection.

Helpful staff!

Our salesman, Joseph was fantastic. He was extremely personable and presented information on the furniture we wanted in a very precise and easy to understand manner! We were very pleased and Joseph was a great salesman

Got a good best for great price! My first time at Ashley’s would highly recommend it!

Customer service was exceptional. Lis was very helpful and very knowledgeable.

We came in looking to purchase a sectional, and As we walked in we were greeted by Rudy one of the salesmen. We told him what we were looking for and walk he walked with us over to the sectionals and actually found the one we liked. He made the whole process very enjoyable and we will definitely be making future purchases with this store.

Rudy was very helpful thru the process of picking out a new living room set, arranging financing options and just taking great care of us. We will definitely come back! Edward was also great in giving us other options for our purchase. Very happy with this Ashley Furniture store!!

Ashley’s is always the best place to shop for furniture.My salesman was Jason and he was knowledgeable and phenomenal as a salesman. Thank you Jason…

Lalita assisted us with buying some patio furniture at the Fort Worth location! She was extremely efficient and kind. We very much enjoyed her energy and joy. She made the process seamless!!

Joseph was very helpful and attentive. Great service ! I would definitely recommend Ashley to anyone

Jenny was EXCELLENT! I had one hour to find furniture and was in a rush. Jenny greeted me and could read my face immediately. She actually didn’t distract me with small talk but respected the mission I was on and trusted that if I needed her I would find her. I loved the no pressure feel and wasn’t annoyed with someone caring more about their sale than me! I did eventually find her and ask for help in which she showed me exactly what I had in mind. She even suggested things to go with the prices and gave me her honest opinion on how it fit in the space. left bc I had to catch a flight and I had a quote by the time I got to the airport. Not only was she product knowledgeable, but she clearly has interior design experience and was attentive to my needs, not her own, even if that meant no sale. Would work with her again and again! And will definitely others to her too!

Best service ever made me good deal fast delivery

Great to work with. Prices are good. Cory is the beat at what he does! Will return when more furniture is wanted/needed.

Such Great Customer Service !! Really thank you to Monique for helping through it all !

Ryan was absolutely amazing…Friendly,Knowledgeable,And Professional. The Store Is Immaculate And The Staff Is Great.

I was very pleased with my visit to Ashley. I was treated with extreme kindness by a professional who was knowledgeable and sharp.

Jordan Beatty (Fort Worth, TX Store) is the utmost professional who went out of his way to help me find a very specific piece. If you’re in the store, ask for Jordan!

Ashley’s has quality products for all your furniture needs. I’ve been shopping them for 15 years and they stand behind their furniture. Great salespersons that can help you find whatever furniture you’re looking for.

Purchased a sofa today! Great experience with Monique & Jen.

Joseph was awesome. I was immediately greeted upon entering the store and asked what I was shopping for. Joseph took his time in explaining the current promos along with seeking to help me the best deal possible by sharing all payment options. 10 of 10 experience. Would definitely recommend this location along with Joseph as a sales associate!!

Joseph was a pleasure to work with.. professional, polite, and very knowledgeable! He knew our needs, met our standards and guided us to stay within our budget! We are repeat customers and will continue to be. Thanks Joseph! Thanks Ashley!

We went in to look at furniture for our new home, and left a few hours later all ordered. Joseph was incredible, helping us furniture types, colors, etc.

Our sales lady, Lolita was awesome!

Deanna was wonderful in helping with the purchase of a bedroom set . Previously visited Ashley’s and met Leah who was very helpful in decision making of the set we purchased. Would highly recommend this store and these two ladies.

Lalita was awesome! We bought a dining set and had a little snafu adding me on my husband’s account but she was so patient and worked with us! Highly recommend her and Ashley Furniture!

Within my entering Ashley Furniture I was warmly greeted by several salesmen but Jason was the winner! He listened to my purpose for coming , exposed me to several high and medium quality king size mattresses. Allowed me feel at ease with sizes, comfort and shared various financing options to meet my family needs. Totally recommend everyone to go and see Jason🥇.

Got exactly what I wanted. Easy process.

Rudy the salesman at city view loaactiin Awesome service on time delivery professionals with instillation of dryers they guys they sent very knowledgeable . Very happy

Ryan is the best! Will be asking for him when I come back to buy more!

Jordan was a great help in picking out our furniture. There were a few choices that would work for us. Pickup was amazing. The loading dock person was a huge help!

Worst place to buy furniture after spending 5000 and 400 for professional delivery they showed up a 7.30am and my appointment was at 8.am for delivery and they just rushed in didn't take their time to fix my sofas and scratch my new walls in my brand new house and tha door trim to in tha entrance messed up my paint 🎨 let's see if they respond for poor service and they gave me that wrong chairs to

Jordan was very helpful , and correct very thing .

Good customer service sales rep was patient with my undecisiveness. He got me the best deal.

This place is amazing with beautiful furniture The staff was really helpful and welcoming, and gave me a lot of information Everything was perfect about this visit

Ryan was a great sales associate. Helped me get what I needed at a great price.

Experience was good.

Friendly staff

Jason was good helper I enjoyed the experience and every much so patient.

Leah Griffin was an awesome sales associate! She helped us in finding a chair that we think we will absolutely love! We can’t wait to get it home!

Liz was absolutely wonderful. I was quite a handful and she handled my crazy like a champ. Would definitely recommend.

Great customer service. Thank you Leah for going above and beyond to help me with my purchases.

Leah was so great. Let us take our time and work out what we needed with no pressure to make a decision.

Great experience. Leah was professional, knowledgeable and super friendly

Corey was excellent!! Very helpful and didn’t pressure me and had a lot of patience while I looked for the right furniture for my family and I!!!

Joesph went above and beyond with his kind and stellar customer service! He is very patient and does his due diligence trying to provide you excellent customer satisfaction. I will certainly be continuing my shopping at Ashley furniture!

Super helpful, quick, and easy process

Ryan was very friendly and helpful. I felt very comfortable and welcomed. Found what I was looking for and got a really good price.

Jenny was excellent, knowledgeable & very friendly!

Everything well I was very appreciative and how timely everything went with buying my purchase and I would shop there again they were very good people

Alex was great. He gave me all kinds of ideas and made the process easy.

Monique was our sales person and she was a pleasure to work with. She was informative and guided us without pressure. We will most definitely ask for her again the next time we’re in Ashley’s.

Great experience! This was our first time experience with Ashley and the salesperson Elizabeth Cruz was very patient and professional. We bought a leather couch and loveseat combo.

Rudy was great, so helpful and knowledgeable!

We had a very nice experience with Jordan in Ft. Worth. He was able to answer all our questions and find the perfect recliner.

All of the employees at this Fort Worth store are wonderful! Will definitely be purchasing more from here. This is my third time buying from them and I will be back.

Monique was patient, expertise/knowledge on items and inventory, and overall a wonderful salesperson. Please consider her as a very valuable asset to your business.

Jason helped me buy a couch set and he went above and beyond.

Jenny Gentry was great, easy to work with, and great at her job. My wife and I came in to look at couches and she was awesome.

Leah was excellent and not a high pressure in selling us furniture!

City View Lake Mattress issues. Ryan was my salesperson. I bought the mattress but was not certain it was the right one. I went back in before my mattress was delivered i told Ryan I wanted to get the firm instead of soft as it was not delivered yet. Ryan coerced me to keep it. At that point I got the feeling from Ryan by his tone of voice and shortness with me it would be a hassle. So Ryan coerced me into not changing until after my 30 days. After a week I went back and wanted to exchange because it was hurting my back. They said I had to keep it for 30 days. They could not do anything for me until then. So I started sleeping in a different room for that 30 days so my back would calm down. I called the customer number they gave me but they could not put me in system yet for the exchange until the 30 days. I went back into Ashley’s several times to try out different ones so I could be ready to exchange when 30 day trial was up. I also noticed he seemed be be talking down to another employee. I thought that was unprofessional. At this point I did not want Ryan to help me anymore. He is rude and disrespectful also he stopped listening to what I was trying to express and became defensive and appeared as he did not have the time of day for me. But hey… he already had my money so I guess attitude changes when they got the green in their pockets already. He basically sent me away until 30 days cuz there was no point in talking about it right now. He keep interrupting me and telling me what I want and don’t want. So I went home and got on line to research some more about the mattresses. I sent pictures to them of some I was interested in and found out they were not eligible exchange AND I could only exchange the ones on the list that I signed. I questioned that because some of the brands were on that list. Well just because they offer that brand doesn’t mean they will sell or even order the model they don’t have on the floor even though they carry the brand. EXAMPLE: i asked about the Sealy Posture Pedic High Point Hybrid Firm and even though they carry the Sealy PP HYBRID FIRM they would not order it. I could not get a step up to the high point mattress because it was not on the floor. The High Point is simply the newer version of the other one and cost $400.00. The difference is the new one has another layer of foam or gel or something added to it. That is the most ridiculous thing I’ve heard from a store. By this visit I was irritated with responses I got regarding my exchange. Ryan started becoming a little short with me and had neglected a couple of details that would have made me think twice about buying a mattress from ASHLEYS. Ryan’s demeanor changed towards me because I kept questioning him about these little things and mattress they didn’t have on the floor but I wanted it ordered. NOPE. There were about 3 mattresses I picked which they carry the brand but did not have that model in store. They have in the warehouse but they would not order it. That was very deceiving. I am not very happy with this experience. PS. I have shopped at Ashley’s for years. But I’m done with them all because of the mattress dept. I was supposed to get a call back from the manager so I could discuss ordering the mattress but did not. On my 3rd call I was able to be connected with one. She verified with her manager I should be able to order the mattress unless it says OnLine only. FYI I was not asking for an online only. I called the store where I got my mattress and told them what was said but got the same answer that they cannot order it. So ridiculious! They carry the brand and they carry the model but that model is not on display so they won’t order it for. DONE with ASHLEYS.

Charlie was has a great customer service attitude! He was attentive. He was kind and considerate. No “hard pushing”. We will go back to him if we are in the market for future furniture.

We had Jenny and she went out of her way to make sure we were taken care of and got a great deal. Next time we buy we will be buying from her. Ask for Jenny!

My sales associate Jordan Beatty was great! He was professional, knowledgeable and made my visit and purchase a smooth process.

Absolutely love the barstools, super easy to put it together ❤️ my salesman Alex in Fort Worth was phenomenal, just a super nice guy, I'll definitely give him my business...

Lalita was wonderful to work with and we are looking forward to receiving our new furniture

I went into Ashley looking for a new mattress, I was greeted by Jason, who actually is a mattress expert he's the guy with a white coat, so if your looking for a mattress, look for him. Jason explained everything you will need to know about them, the store was clean and there were friendly associates ready to help you. I highly recommend this store!

Affordable.

When I came in Elizabeth Cruz great me l was there to buy a Mattress, Dresser with a Mirror, she showed me the Mattress first, I got one out of the three , then Elizabeth showed me the Dresses out of two them , She so very helpful,I will be back to buy again, In 2022 that's when I got a living room set love it still thank you 😃

Leah & Liz were very professional.. went above and beyond to make things happen. They are young ladies but their knowledge exceeds beyond their years. Really enjoyed their service. I'll be back!

Alex V was on point explaining all my questions. He was super knowledgeable.

Overall very satisfied

Jason was great! We felt welcomed.

I was needing a new mattress. Ryan was extremely helpful, knowledgeable, and answered all my questions, plus some I didn't even know to ask. Took all the time I needed discussing various options. Supremely satisfied with my purchase.

Alex helped us and he was great to work with. Gordon the delivery guy was very nice as well. This will be my go to furniture store.

(Translated by Google) Wide variety of furniture (Original) Gran variedad de muebles

The moment I walked through the door a kind lady was waiting to help and greeted me. I told her what I was looking for in regards to whether they have couches in a particular color and fabric. She told me she knew exactly where a couch that color was located and we walked to the place she had last seen it, however it was no longer there. After asking one of her coworkers, she was told the couch had been discontinued and the floor model was sold a few days earlier in the week. I was disappointed but we continued to look. After looking at various styles, colors and fabric, I found a color that suited my taste as well as the size and comfort of the couch. Lalita, the sales professional that was helping me, was extremely professional and knowledgeable. Customer service in this day and time is a rare thing to find, but I feel I was fortunate enough to have found a "diamond in the rough". She is a very likeable person, and she made the entire experience extremely enjoyable. I'm so happy 😊 I decided to go to Ashley Furniture, because I found a couch I look forward to having in my home and an outstanding Sales ProfessionaI I'm sure I will see again the in the near future. I highly recommend shopping at Ashley's Furniture for beautiful merchandise and employees that go above and beyond welcoming every potential customer that walks through their doors!

Great service, thank you so much for hooking us up with a recliner we love!

Ryan is the BEST! He got us what we needed and even entertained my littlest (4). We got what we needed and wanted. Said he would keep in touch with the order. He got my oldest a bed she deserves and needed! Thank you so much Ryan! 11/10 Highly recommend!

A huge thanks to Alex, our salesman, who put up with me completely changing my mind at the last minute. He never tried to “upsell” us. He took into account our family’s needs all while being pleasant to work with. Thanks Ashley! And Alex.

Rudy made everything easy and even rearranged the table with different chairs to see how it would look. Definitely coming back with Rudy again.

Loved our quality coffee table that lifts! Ryan and Joseph were very friendly, knowledgeable, and helpful. I highly recommend Ashley Furniture store.

My husband and I just bought our very first home and were very excited about furnishing four new bedrooms. While the first initial greeting was great, it took a shard decline towards the end of our visit. Here are some things that I learned about Ashley in hopes that someone reading will learn from my mistakes… 1. ALWAYS make sure before purchasing that you do research on the items. I fell in love with a TV stand that was online exclusive (from Ashley furniture App). When I bought it in the store, the price magically went from $712 to $899. I found an “Ashley” dining table on a different seller’s website and it was priced $1000 LESS than what Ashley was selling it for. Begs the question on whether these items are actually worth the cost. 2. NEVER buy anything without being 100% sure that you will love the item. I was informed that my delivery for the TV stand was delayed. Imagine the shock when it turned out NOT to be delayed. When I got home, I was dissatisfied with how short the stand was. When I asked if there was anything I could do to exchange, I was give 3 phone numbers to call. Each one telling me “all sales are final”. As someone that works in retail, I understand there are policies. However, when you are told that there IS a solution offered but no one is willing to offer it to me.. imagine the disappointment. I cannot justify returning to Ashley.

Russell was very helpful in all aspects of our furniture buying experience. He was able to answer all of our questions and was very knowledgeable in mattress technology! Thanks Russell! You are the best!

Very friendly associates. No pressure. Listen to my needs and helped me find what I was looking for. I will recommend Ashley to my friends and family.

Joseph was a joy to work with. Inspirational and knowledgeable. We’ll do business with him again.

Saleswomen and salesmen were fantastic. They were knowledgeable and able to answer any questions quickly. The portion that could be improved upon is the payment end. It felt like buying a car or a house and seemed to be too much paperwork and takes way too long. Understandable if a customer is financing but for cash or credit payment I thought would be quicker.

Joseph assisted us with our purchase of 4 counter stools. He is always extremely helpful. We have worked with him multiple times and appreciate the assistance he provides each time. He’s a big reason we keep going back to Ashley.

Ryan was very nice until he notice our kid was playing with some squishy balls on one of the tables and he snapped at him and told him no sticky balls on the furniture. Our kid was just entertaining himself while we made the purchase. The balls were of no harm to any of the furniture if it was we would have never let him play with them. I understand if our kid was causing damage and we would have been ok if he would have just asked us to please ask our kid not to play on the table. But to snap directly to a 10 year old! We always buy our furniture at Ashley and we would return but there is no way we are going back to this sales rep.

Our salesperson Liz greeted us at entry and was super helpful, friendly, listened, and met our needs! We left the store feeling ecstatic with our purchase and content! This was our first time at the store location and we are looking forward to returning for future purchases. Thank you!

Had a great shopping experience at Ashley Furniture this morning. Leah met us when we came in. Told her what we were looking for and off we went. Found all we needed and am excited for the delivery which they have already scheduled. Great experience!

Lalita, was very helpful& took great care of us! Ty!

I've had great experiences anytime I go into Ashley, staff is friendly and helpful and they have a great selection. Highly recommend

Leah was great! She was knowledgeable and patient with us! 100% would buy from there (like we have the last 16 years)! And will recommend Leah as your sales associate

My experience was fantastic! Ryan greeted me as I walked in the store, he's was polite and has a friendly personality. Ryan actually remembered me from 2 years ago. All of the sales people were polite, everyone spoke and offered water.

Monique is an excellent sales person. She was patient, showed us what was available, and professionally responded to all our questions. She's a credit to Ashley's reputation as a great place to shop.

Ryan was a great help. He help me get my first bed

Ryan was great! Help my sister and I get a new bed!

Ms. Lalita was an Amazing sales associate who helped us find Dad the perfect rocker recliner chair! People just want to be treated right and we were very appreciative of the professional and kind helpful service! Thank you Lalita!

Monique was excellent, helpful and attentive. She showed me all the options and event help with measurements and color choices depending on my decorations and style. Very pleased. I will definitely contact Monique in the future if I need to make another purchase.

Jason Austin was incredibly nice and friendly. He made the process smooth and easy.

Salesman was horrible! I will never go back into this location . I had no idea Ashley’s price matches!! They never once offered anything!! I had to call the store to make it right!!

Bought rails for exsisting bed I have, 2 hrs after picking up, realized I don’t need it. Tried calling back to get a refund and they would not accept. Box was never opened. Still in same spot gentleman helped load at warehouse on Joel east rd. Hope this is enough exposure for people to watch before buying at Ashley store!!

The staff are all fantastic the lady that welcomes us she is very nice and worm smile she also mivebus to another associate that helps get all our needs, Mr. J betty Was so nice and patient with us, even though they might tempt you to buy now but they really make our day and ill recommend Ashley fort worth behind Costco Overton ridge

Very nice place. Processional customers service.

The associate Ryan O, was great. He assisted us with full knowledge on bedding and our chairs. We appreciate his customer service

Had a great experience! Alex was our salesman and he held true to his word We fell in love with a couch and loveseat set. It was a little more than we expected He told us if they had any sales on it he would let us know, and he did!! Saved us a lot of money. He was funny, kind and could tell he cared about his customers. Thank you Alex for an awesome experience!

Called to get information on warranty and the automated service asked if I was satisfied with service and I pressed no and it hang up on me! Well there’s the great customer service! I didn’t even talk to anyone and waited in line for 15 min!!!Never purchasing there again for sure!!!

I love the whole Ashley experience! My favorite is my salesman Alex…. I feel like he’s part of my family. Never had a problem with any of my furniture

Great experience with our sales person. She was very knowledgeable and took time to spend with us to find out what we wanted.

Monique was an excellent sales associate and very helpful! I appreciate her kind approach! Thank you very much! We are excited about our new chairs!

Rudy was great to work with. Great customer service and not a pushy salesman. Very knowledgeable and kind person. Thank You Rudy for a great experience.

Excellent experience, Jenny is awesome. Highly recommend!

Staff was excellent, explaining the differences among mattresses and spending time with us while we tried different mattresses with functions. They provided finance options and provided discounts for cash payments, not using the offered 0% financing.

Our salesperson was “Thomas.” He was cordial, polite and very helpful from the minute we walked into the store. We were looking fo several things and guided us well with information about everything we looked at without being pushy. We bought lots of things and will be returning to get more in the future. Highly recommend this store!

It was great customer service was wonderful !

Jordon Beatty was patient and listened to our needs with plenty of options. He's an asset to your team! Thanks Jordon

I enjoyed my visit. It was a beautiful experience. Monique was very professional. It was the warmest about her we never felt pressured or rushed. We made the purchase and it was a great choice. Thank you Monique

Welcoming but not overbearing. Very helpful staff.

Ms Jenny very Friendly and courteous. Very knowledgeable And was willing to answer all questions.

Jordan Beatty was very professional

Monique was great! Did not hover but was always there when we had questions or needed suggestions.

Amazing group of people to help you get what you want,from sales person,office,to delivery. I highly recommend Ashleys! They were there to help. Never pushy. Very pleasant and helpful! Thank you to all of Ashley's employees!!

Salesman was good but the price of shipping is ridiculous.

Had a great experience with Ryan. And quick delivery for our orders.

The sales staff is excellent. Helpful and informative suggestions. We are very pleased with our selections.

It really wasn’t a pleasant experience. I came in about a week ago and chose a set I liked. I was able to find a few pieces for a great deal on FB Marketplace. I came in to purchase just nightstand and dresser. I was surprised that the in store pricing is different than online. They honored but I felt rushed didn’t get to do 12 month financing. I didn’t like the sales person and how he handled us.

Jen was very helpful and personable. A very pleasant experience overall.

Easy no pressure sales experience. Left feeling I have gotten exactly what I wanted.

Great atmosphere! Nice and helpful people. Meet our expectation!

Overall great experience. Salesman was very helpful

Cori was very knowledgeable and friendly He worked with us from beginning to end. Would come again to work with him.

Fast, friendly service! Purchased 3 pieces and they worked with me on delivery so I can sell the present pieces I am replacing.

Not happy with your delivery methods. Will remember this experience next time I consider shopping at Ashley.

Ryan and Cori were fantastic!

Still waiting to get my furniture at pick up sight. Was told picker at lunch. Guy had bad tone with all us trying to pick up. Told us if we didn’t like wait to call cooperate. Never buy here again!

Salesman was great and the furniture is beautiful. I give them a 2 star because we purchased the furniture during a promotion to which they promise you the first 3 months are paid for by a prepaid credit card they will send you. We did everything they asked and followed up for 5 months straight and they still give us the run around and won’t give us the prepaid credit card.

Thomas helped us and was great! He wasn’t pushing to sell us anything but he was extremely informative and made the process super simple.

Fantastic service. Leah is the best!!!! Ask for her, you won’t be disappointed.

Sales team that worked with me was the perfect mix. I entered with pods in my ears and looking at my phone to give the appearance that I wanted to be left alone as I began my search for furniture. Jenny and Jason were the perfect team for me. I was not expecting to make a purchase. I was just “kicking tires” when I entered and by the time we were finished, I was the proud owner of new furniture for my new casita. Deliver was ahead of our scheduled time. Thank you. Very pleased with my experience.

Jordan in the Fort Worth location made an extra effort to ensure we received what we needed. We really appreciate his great customer service.

Friendly staff good selection of Furniture to choose from .

It was great!

My sales lady was awesome!! I new what I wanted and she made it quick and easy

Super friendly. Love the “no pressure” feeling while shopping. Informative and caring staff and manager.

Ryan did an incredible job of allowing us to look at all of our options and ultimately led us to our perfect bedroom set and mattress.

Our sales rep, Jordan, was very helpful and courteous. He attended to all our needs, made sure every question was answered thoroughly and provided for a pleasant, stress-free experience! The delivery was exceptional with the guys taking the utmost care in moving and setting up our furniture. Everything was thoroughly wrapped and unwrapped with care! An all-around top-notch experience!

Very nice and knowledgeable sales agent a pleasure to work with.. Since I wrote this review I was delivered a defective recliner and was refused a replacement or a refund. It has been a horrific experience with the store and their corporate office!!! I was sent a box of replacement parts. I am a senior citizen on fixed income ASHLEY FURNITURE JUST STOLE FROM ME!!!!ALL SHOULD BE WARE AND SHOP AT OTHER FURNITURE STORES

Leah was SO HELPFUL!!! Was so patient with all my questions and concerns and helped me make a great decision about my new furniture!!!

Great customer service.

Jason was awesome to work with was very knowledgeable with all the products in the store and helped us find a sectional that worked for are needs!

Alex was patient, allowed space to take time to look. He was quite detailed in his presentation of the Tempurpedic King custom bed. Purchased recliner. Will complete future purchases only with Alex. AWESOME SALESMAN 👌

Everyone was very friendly, and really helpful in finding just the right furniture for our needs. They didn't hurry us or try to sell us anything that we weren't sure of. Really appreciate Everyone there. Thank you Ashley Store.1🙂🙂

This store was very clean and well maintained. When we first walked in we were welcomed and not pressured at all. The selection of furniture varies from room to room but what we were looking for was towards the back of the store. Another employee approached us and said she was a sales manager and just wanted to check in on us. We ended up talking for a while and she showed us some options we really liked. The employees offered us water and gave my family all the time we needed to discuss our options privately. They were very respectful and understanding in our situations. This store may not be for ever but we really enjoyed our experience. Monique and Deanna are fantastic!

Ashley's had a nice selection of recliners of which I was looking for. Rudy was very helpful in finding my replacement rocker recliner and getting my order together. Thanks for all y'all help.

Jordan was super nice and helpful and not pushy!

Go to Liz for all your wants and needs she is thorough and very helpful

Rudy was very helpful in helping us order the sofa sleeper we were wanting, offering us follow-ups on when it would be available for pick up. Would definitely go back

Ryan was great

Good selection. Helpful (but not pushy) staff. Fair pricing. After many other stores, Ashley came through again!

Alex was very friendly and helpful.

I went looking for a new loveseat as my sofa is causing back pain. Alex greeted me and asked what I was looking for. He showed me where to look. I found one I liked, but it was too expensive so he told me of some other ones in my price range. I liked that one he showed the colors it came in and we made a sale! He was helpful, polite and personable. It was a wonderful experience.

Friendly sales people and really nice furniture!

The Ashley experience has failed me this time. I’ve been purchasing from Ashley for many years and the service has been great. However, a couple of weeks ago I purchased bedroom furniture, and was delivered this week upon delivery and set up of the furniture it was scratched on the side of the bed, the corner of the bed, and the dresser. I’ve texted and called Ashley and no one has gotten back to me about repairing about furniture.

Our experience was wonderful Alex was a great help and very patient with us we will definitely be back!!

High priced cheap furniture 🤨

Excellent customer service with Monique who has an exceptional knowledge and appreciation for artistic details. She guided through our process of selecting a suitable sofa with chaise and matching ottoman, aw well as a most functional end table and beautiful artistic area rug.

Great selection of coffee / end tables. Monica provided excellent customer service and suggestions. She made the the whole transaction seamless. Well done!

(Translated by Google) Excellent Service (Original) Excelent Service

Jason was really helpful with my purchase today and got a good deal 10/10.

Great customer service! Jenny was friendly and not pushy at all when we made our selection

Jennifer is awesome

We were given plenty of time on our own to look around, which we prefer to having a salesperson shadowing us. Cori did a great job with us, patiently answering our questions and efficiently completing the purchasing process. We were very pleased with our visit at Ashley’s.

I absolutely loved working with Alex. Very professional, but also fun to shop with. Made sure I had a great experience And was able to answer all of my questions. If you go to this location, ask for him, you won’t regret it.

Ask for Leah she has taken care of me many times and is easy to work with! She’s the best and truly cares about your customer experience.

Jenny Gentry at theCitylake location waited on us. She was great. Took her time showing and explaining different options to us based on the square footage and shape of room we had. She explained in detail, never tried to talk us into anything. She spent 2 hours with us. I even got her card in case we have more purchases. And yes, we bought our living room furniture.

so helpful and kind

If I owned a business that could sell products at a high premium that do not even exist, I would open an Ashley Furniture myself. Consider this: it's 3 days before black Friday when I placed my order and it's now the middle of January and my order can't be fulfilled because several parts of the order do not exist. After multiple reschedules, items that were said to exist are now non-existent, but the previous missing items now somehow exist. This is awful business practice, and definitely sent any future purchases from Ashley Furniture out the window. I wouldn't recommend this establishment to my friends or family.

Charlie was wonderful!

Great customer service and nice selection. Ended up buying a King size bedroom set . Thank you Liz for helping us with everything!

Great people great product great customer service

Alex did an incredible job . Great experience

The Salesman Alex was very cordial and made our visit to the store very enjoyable. He was very knowledgeable and made it easier on our decision making on the product. Thank you!

Great customer service and friendly sales people.

We were looking for a good deal on a sofa. Tried ROOMS TO GO but nothing appealed to us. AFTER 10 minutes in ASHLEY my wife found a sofa set marked $500 down! Bought it immediately!

Alex was very helpful and polite. He showed me what I asked about and was never pushy. Alex gave me plenty of time to make my decision very easy.

Leah was amazing in helping us find our dream couch!!!

Excellent customer service! Beautiful store and very enjoyable experience. Thank you

Corey was an outstanding sales consultant.

Ryan was our salesman. He was friendly, kind, courteous, and very knowledgeable! It was a great experience for my wife and I.

Liz was great no pressure what so ever thanks Liz!

The furniture is fairly nice. The salesman was fairly pushy. But the problem is the warranty. If you have any problems with the furniture, good luck getting it fixed. I've been waiting for a response for a repairman to fix a problem from a month ago. I'll never buy anything from them again because of the warranty issues.

Salesman was great and well-informed about the product. Unfortunately, the system went down and it took a LONG time to process my purchase. Otherwise, I’m very satisfied.

Jen was incredible to work with! She learned really quick what vision my wife had and knew exactly what to combine to make that vision come to life!

Wendell was awesome. Had a misfiring piston as we were heading out of town on a Friday morning. Wendell quickly diagnosed the problem and got us back on the road!!!

Great experience. Will recommend this place to everyone.

Great customer service. The sales associate was very attentive to our needs.

My family and I visited this store in search of new living room furniture. We located the pieces and figured the money part out, it was then clear we would need to wait a few months. As we we continued to look around thereafter, our sales rep came back to us and informed that his manager was able to discount the pieces. The discount was to the extent we were able to make the purchase right then. It saved us a nice chunk of money and we was able to get the furniture we really wanted. Cori was our sales rep and highly recommend dealing with him if/when you go.

Our sales rep was wonderful, very helpful. Delivery app is awesome. I loved being able to see exact time of delivery. Delivery drivers were very courteous and great. Will definitely be back.

The team at Ashley made it very easy to purchase our furniture. They were not too pushy or pressuring too hard for an upsell. The only complaint I have is the lack of transparency in pricing. They keep pushing financing like car salesmen, instead of just giving you the actual cost of the item. After we had chosen all of our furniture the quote was much higher than expected. That being said, they worked with us until we got to a price range we were all happy with. All that said, they were very helpful and I would go there again for my furniture purchases.

The first thing I noticed when I walked in the greeting of the associate they are very helpful place was clean I will recommend you to all my friends 👍

Very informative, and eager to please. Overall great experience thank you.

We love Mrs. Monique she is Amazing

Good selection across a broad price range. Very efficient transaction and we found just what we were looking for. Leah was a very helpful sales agent.

Starting from when I walked into the store and greeted by Joe, until my furniture was delivered and set up, the entire experience was refreshing and pleasant. I did not feel pressured to make a decision but was guided by knowledge and experience. Thank you for making this a non-stressful time. Will definitely highly recommend your store.

Listen. Ashley’s is my favorite place to buy furniture. Myself and my husband have been going here for years. Quality is exceptional. But today I found my dream salesperson!!! Ask for alex! Alex is so fun, kind, knowledgeable and made the whole time feel like I was at coffee with a dear friend. That’s a win in my book. But also this is my first time to review Ashley’s….so that’s a sign since I have ALWAYS had exceptional service. What a great time plus a i have a gorgeous couch being delivered BEFORE Christmas!

Excellent service to customer

Very helpful, friendly, kind all you would want to experience to make your shopping and day be enjoyable...

Friendly and helpful as usual.

Monique was great!!! Very patient and not to push

Purchase experience was excellent. I received notification a couple of days before delivery of my delivery window. However on the day of delivery I received a text TWO HOURS EARLY that the driver was en route….this caused some issues for me but I made it home in time. Pulling in my driveway the truck knocked a huge branch off one of my trees which I will have to pay to remove. Actual delivery process was smooth. Personnel were kind, professional, and efficient. Furniture was in perfect condition.

Awesome job! Big props to Antonio for a fast and great delivery.

I have been a customer of Ashley Homestore since 2010. I have never had such a disorganized and infuriating experience as the one I have just gone through. My order was rescheduled automatically without me being notified, then when I called, I was told it would probably be changed again because one piece of the order was delayed. I had to split my delivery into 2 shipments, and the second shipment continued to be rescheduled and delayed another 4 times before it was finally delivered. The large dining room table had a piece fall off of it within 4 days. When the second shipment finally showed up today, it was NOT a platform bed like we had discussed and asked for verification in the store. This was a key detail of our purchase because the mattress does not have a boxspring. I was informed that I could order a boxspring from Ashley or go buy something from Wal-Mart if I wanted it quicker. My 7 year old daughter has been sleeping with her mattress on the ground this past month, and now she has to wait until I can figure out where to something to go on the bed frame and fix it myself. I will no longer be a customer of this Ashley Homestore from here on. I wish you luck if you decide to pursue purchases through here.

WILL NOT BE BACK Went in to find a hall tree or something similar, ended up finding a pc desk that they said was on clearance from $749 marked down to $449, spoke to a salesman about financing the desk which they were very helpful with and ended up buying the desk to return in 2 days for pickup. During the 2 days I found that exact desk on Ashley's website listed at $459 but not on clearance, so the $749 was either an insane mark up or a lie to pretend they dropped the price in order to sell the desk for "value". Called in to offer a chance to get the desks price discounted from the online price and was told no ( got hung up on during the first call) and that since the website was run by a different franchise they don't have to honor their pricing. Marking up a 459 dollar desk by 40% to pretend it's on sale is a scam tactic and I will not be back to any Ashley furniture as long as this practice continues.

RUDY, WAS AWESOME!!!

If I could give a 0 I would. Customer service and sales is horrible. Can’t even get a call back. The couch I bought is damaged and decided I didn’t like the way it looked and wanted to exchange it. They said I should have refused delivery. I didn’t have it delivered as I wasn’t going to pay $400 for delivery when I can pick it up. Because o picked it up they said there is nothing that they can do. Don’t shop here

All of the trash wasn’t removed and I found screws and bolts and some wooden pieces that I’m assuming go to the bed frame….so do I wait and see if the bed collapses or what?

Gave review too soon earlier everything was good until I got my headboard home opened up was damaged now getting the run around from everyone waited on hold for customer service for almost an hour still haven't heard from no one on exchanging damaged headboard poor customer care ok two weeks later got exchange and low and behold it's damaged same spot place as first headboard what the hell I hate Ashleys..

We were assisted as soon as we walked with a friendly greeting. Monique showed us what we were interested including other choices. There was zero pressure. Made my selection within a couple of days and purchased.

I had the most magnificent experience person to assist me today at Ashley's. She was very professional, exceptionally good person. I couldn't have asked for a better sales representative. kudos to "Jen" for a wonderful job. 👏

We were searching for recliner with wide seat and Ashley furniture was the only one who could please my husband and our bulldog for comfortable seating.

The delivery men were very professional and efficient.

Excellent service and super friendly!

I originally had a good experience at the location. My delivery date was only a wk later. When my chest was delivered and opened the whole bottom drawer support was damaged and gone! This was reported on the 28th of November. I had a deliver scheduled for a replacement on the 9th of December only to be called back and told that my chest wouldn't even arrive till the 22nd of December. On December 30th a replacement was delivered and when it was being wheeled into my house I noticed 2 small punctures that looked like drill marks. The first damaged chest had already been loaded onto the truck, so the delivery guy said that they would leave the new one here and put it through as if I had refused the delivery and customer service would be getting back to me about a replacement. I got emails soon after that my deliver had been successful and also pictures of the new damaged chest had been provided. I had to reach out to customer service myself about the new issue. So this past Tuesday, on January 9th, a whole new chest was delivered. It was placed in my home, fully wrapped. When unwrapped, a delivery man asked "is this what you wanted?". No. It was an entirely different chest! I knew the name too, because when I went in to the location to order the chest in question, I had ordered the narrow chest of the wrong one delivered at that moment! So for a 4th time a delivery date was scheduled for January 12th! On that morning, I got a txt that the driver had started the route and I was the 15th stop, and estimated delivery was 4pm. At 6:11pm I got a txt informing me that the team was 30mins away and @ 6:27 another that they have arrived. One of them enters my home to make sure I have the exchange, askes me what was the issue,I also let him know about the wrong item delivered early this week ,he even takes a picture of the damage, loaded it up and takes it out to the truck. Almost immediately he's back with an issue. He knows what they have on the truck is not what I'm expecting. Again Ashley sent the wrong chest. They let me talk to customer service on the spot. I can not explain to you the frustration this transaction has caused me. I have taken time out of my days to wait home for this item to be delivered and now I'm starting to realize this chest is literally costing me more than what I have paid! Do yous, at Ashley, realize the time I have had to set aside for this chest so far? I can not even speak with anyone at the location over the phone about this issue, enless I call the number and they send in a request for someone to call me back in 24 hours. So after 18yrs of buying Ashley I will shop elsewhere for future home furnishings.

I am happy with my purchase. Sales staff was friendly and helpful.

Awesome experience with Jordan today. Thank you for the expertise!

Great service! helped me with the best deal on the dinning room table. Jenny Gentry was very helpful. Thank you!

We had a nice experience the person that took care of us, was nice and friendly, very knowlegeble, are happy with the choice of furniture. Hope to go back and purchase some more in the future.

Had a living room sofa, loveseat and end tables delivered Saturday. Love seat was missing parts and had to be returned as they could not return to the store for the missing parts. They could “accommodate” us the following Tuesday but we were leaving town for a month Sunday. We were told that “someone” would reach out to reschedule. Delivery was also very expensive.

Great bunch of sales people

Guys delivered my furniture really nice and doing great job.

Wonderful service

Probably the worst experience I've had in a furniture store.

The experience was great. Liz was a great associate who helped us from the second we walked in. They were not pushy at all.

Thomas H. was helpful and knowledgeable as well as professional and friendly.

So many selections! The staff was professional and courteous. Happy with my purchase!

Rudy was wonderful to work with and the quality of the furniture is exceptional.

Monique greeted me and took care of me throughout my shopping experience. She was very knowledgeable and patient with me as I was unsure if exactly what I wanted. It felt like shopping with a best friend. She really made my experience fun and not at all any pressure to buy anything.

David was so kind and very helpful and informative while I was shopping. Very professional and knowledgeable. The young men who delivered my bed base were exceptional, too! Mr. Thomas and Chris. Great employees, much more caring and knowledgable than last delivery. Nice experience.

From the salesman to the delivery guys, it was a great experience! Not my first time buying a house full of furniture from Ashley! Thank you!

Love the professional one on one !

The young lady that helped me was friendly and polite. And she made my buying experience very good. My bed is at home and set up. The delivery was great also! The guys set it up in no time. Thank you Ashley furniture

Very helpful & knowledgeable salespersons made it quick & easy to find what we needed. Very happy with quality & pricing. Deliveries were right on time & we were kept informed of delivery truck progress & expected arrival time to the minute.

Good experience. Jenny Gentry was amazing.

We had a great experience with our salesperson (Jordan Beatty) Unfortunately, if there is anything wrong that is when the problems begin. And if one of the Managers named Deanna says she will call you back with a resolution, don't hold your breathe... I will not be a return customer.

We had an excellent experience with Jordan Beatty today. We were looking to replace a coffee table and a few other pieces. We immediately found a set we loved. He made the buying experience easy and pleasant. We left feeling confident with our purchase and delivery. We will most certainly be visiting Jordan for any upcoming furniture purchases. I will happily recommend him to our family and friends. Thanks again!

The buying process went smoothly. The dining room chairs were a good price and the delivery took place within a week.

I felt like I had to “confirm” delivery too many times…. I got bumped for my first delivery date because I didn’t “confirm” in time. I don’t think their system is very user friendly. Instead of them telling me that I didn’t get it confirmed in time, they sent me a text saying my merchandise was delayed and had not made it to their warehouse! I immediately tried to call and I just kept getting a computer message. I called several different number and all were a computer! I finally got a human who told me what really had happened and set the delivery for the next day from the original date. The delivery guys were patient while we unboxed the merchandise.

Joseph was fantastic! We told him what we were looking for. He tossed out a couple suggestions. Showed us 2 options that fit our requirements and an hour later, we walked out with new furniture. This is how the shopping experience should be. When we have more shopping to do… Joseph will be our guy!

Liz did an amazing job! She understood that we have 4 children and wanted something that is durable and would last. She was patient with our crazy crew, did a great job explaining everything, answered all of our questions, and did it all with a bright smile! Thank you Liz! We are excited to move into our new home in a couple weeks and are excited about the new furniture we will be taking with us 🙌🏾

Had a great time purchasing furniture here. Everyone was so helpful and kind!

One of the best retail experiences I've had. The sales clerk Jenn was friendly and knowledgeable. She walked us through everything and we were able to get exactly what we wanted. Would give ten stars if I could.

Monique was amazing 😍

Only positive is furniture looks great in showroom, once you get it at home it has nicks and scratches. Ashley is like a used car dealer, as we we're told via a phone conversation "We are not responsible for the furniture out of the sales floor". So we tried the service we paid extra for and no better. They send a tech out he doesn't complete the job and says he only has 45 minutes to try and complete. Very disappointed with Ashley, definitely isn't the same company from 25 years ago. Save your time money and patience and go to Nebraska furniture instead. We paid a little more but they stood by their products without any issues.

Great but expensive

Great customer service, Best quality Furniture I'm so happy with my purchase.

Worked with Ryan O’Neal. Great salesman. As any good successful sales professional, Ryan was eager to assist, knew the products, was not a pushy personality, but was prompt, listened and offered up options for us to choose, vs. being pushy and just wanting us to spend money. Great guy to work with.

I loved the store. Everything beautiful, with quality and great prices. The service provided by Jordan was amazing, it helped me a lot.

Cory and Ryan navigated my visit to find exactly what I wanted in my price range. I’m excited to set up my new place in Louisiana with all new furniture!

Liz was wonderful, and helped us select a couch that fit our living room perfectly!

Salesperson was very professional, knowledgeable and not pushy. Paperwork was easy and processed quickly. Highly recommend.

Excellent, professional, caring, friendly, enthusiastic, and a remarkable joy i experience!!!!!!!

Great experience. No sales pressure. Delivery crew was awesome.

Jen was great ! Very helpful and knowledgeable!!

we bought our livingroom set from fort worth store ....we bought the extra cleaning dont do it because they dont stand behind there word at all ...we called to have it cleaned just like they said they would... but when we called they said they only clean the are if there was is a stain. not at all what we where told ...Also bought a chair had torn stitch never came and made repairs been .a year and half ....never will purchase anything ever again or referrer any one again.

The sales person was polite and very helpful . He took his time to help us to find what we needed.

Liz Cruz was excellent

Out to take a look at up dating furniture in my home Ashley's was my first stop. I found every item I wanted at that location.

Upon entering every associate greets you. I was taken care of immediately...and my online attempt was crazy. Great experience.

I would leave 0 stars if I could. We bought a whole bedroom set in March and were told the chest of drawers and side tables would be delivered in 2 weeks. Two weeks later we were told in 6 months. Six months later we were told they were discontinued. After a month of back and forth we were were finally given a refund for the undelivered furniture and now we are stuck with half of a complete bedroom set. We have been told we would get a call back from several countless managers, zero were received. We understand no refund policy. However since Ashley’s failed to complete our contract I would have liked the whole set being taken back so I can find a complete set replacement.

The guy that assisted me was very helpful and polite!

Staff at this location is awesome! Delivery was super easy to schedule as well. Thank you all! I’ll definitely be buying from here again!

Your salesman was very helpful as was your warehouse employee.

Jordan was amazing. I came in got what I needed. Looked at other items and he told me everything I needed to know. Definitely will shop there again with Jordan.

We had a great experience with Leah!

Thomas was very nice professional and answered all questions we had.

Sales person, very friendly, professional, and thoroughly informative

Helpful, friendly, knowledgeable sales.person(c.Tran Helped me find just the right size sofa.

Employees were very friendly and helpful.

Had a great experience great customer service easy pickup point made it very very easy to shop at Ashley's

Found just what I wanted. AND Ryan O'Neil was. Very helpful

Cori was very nice and helpful!

Alex was amazing!! So helpful and knowledgeable, and helped me with a problem that the guestcare line wasn't able to manage.

Outstanding service by Jordan Beatty in store, delivered in just a few days by very professional movers. The couches look and feel amazing! Thank You Ashley Furniture!

Jen was great!

Great experience, Charlie Tran is the best of salesman, very plesent, and attentive.

Jenny was EXTREMELY helpful! She went above and beyond to help us find furniture for our home. She asked us what our style was and led us in the right direction! We have never had this level of customer service ANYWHERE!

Joseph helped me today on choosing a beautiful set for my home. He is very professional and knows his stuff, give that man a raise Ashley's!

Craig Stone helped save us money.

Customer service was top notch. It was easy to find exactly what I was looking for and Ryan helped answer all of our questions. I will shop here again! Thank you

We had a great experience working with Alex today. He was very friendly and knowledgeable. He listened and helped us find the right mattress for our needs. I would highly recommend asking for him if you are in the market for a new mattress or furniture.

Jenny G. at the 4851 Citylake Blvd E location in Fort Worth was AMAZING from start to finish, she was polite, excellent customer service and extremely knowledgeable and informative as well as engaging! The experience was AWESOME and I will definitely recommend her to anyone who is looking to buy furniture! Ashley’s you need to do whatever is necessary to hold on to her as she was EXCEPTIONAL and I truly appreciate and thank you!

Answered all my questions, super fast process

Jenn was amazing at helping us pick out the right living room set for us. Very patient and game is privacy as we decided on what we like and what we wanted. She answered all all of our questions. Can’t wait till our new living room set gets delivered!

Lots of selection! No pressure sales!

Charlie was our salesman. He was exceptional. Charlie was very patient. We were there 3 hours trying out different end tables to go with the sectional we selected. Charlie also wotked with us to get everything we selected with our credit. Ashley you have a great employee.

I did not enjoy the experience. The sales person would speed through finance options. I wanted to know how the financing broke out. She was not patient with my questions and it was as though I was a burden to her through the experience. I could understand if it was busy, however we were the only customers in the store. I don't doubt she tried to give us the best option, however there were a few reasons why I ended up canceling my order. 1. When asking what models were wood, not wood veneer - she gave us incorrect info. I found out later, I unknowingly purchased a wood veneer model. 2. Pricing for both the delivery and the warrantees were cheaper when ordering through Ashley's website. Not happy with the overall experience.

Salesman didn't hassle us and found beautiful furniture.

Getting my items was a bit challenging and inconvenient

Leah was an absolutely fantastic person to work with! Finding the essentials for my first place were made simple with her help and suggestions.

Great customer service!! Ryan was great! They took great care of us and handled our purchase fast!! Everything was quick and easy

Amazing first time experience. Jordan was very helpful and informative. Showed us options features and colors to go with our livingroom. Impressive with our first visit and can not wait to get our set to see how Good it looks. Highly recommend should went there before we went out to Nebraska! Love the personal one on one experience. Talk questions and advise.

Jen provided excellent customer service and provided a wealth of knowledge towards the item I was shipping for. The store had a large variety or merchandise and a swift turnaround for delivery. I was very pleased with the service I received!

People in the store a pleasure to deal with; Edward the manager always makes time to say hi.

It was great

Leah was very professional and took her time helping my wife and I. She knew all of the product information and didn't hesitate to find us the best discounts available. Go see Leah and I promise you will not be disappointed!!

Good service and knowledge about what we were looking for

Excellent

I purchased a bedroom set with Ashley a couple weeks ago. The salesman told me the adjustable base would fit right in the bed no problem. Well it didn’t stand on the sturdy legs it comes with, it is just laying on the flimsy cross boards that are for the mattress. So he lied. I called and complained that same day and they offered me a bunky board for another 150.00. So now I would have to pay more for THEIR mistake. Then I asked to return the base, they told me the sale is final!!! The bed is so high off the ground that I have to roll into it, I can’t sit on the side of the bed, and I’m six foot tall. I saw another complaint about the same thing exactly. If two people have the same situation it is a business practice. They are very shady and don’t want to tell you the price of the piece of furniture. They want to tell you the monthly payment like a car dealer. By the way, the 60 month no interest is because they jack the price for the credit purchases. Mine came down 2400 bucks because I paid on a card of my own. They lie and cheat. They will respond to this review with apologies and a promise to make it right, but they will do nothing to fix the problem in reality. So they can take their apologies and put them someplace I can’t mention. DECEPTIVE BUSINESS PRACTICE AND FRAUD IN MY OPINION. Buyer beware!!!!

Friendly staff, great products and amazing displays

Monique our sales representative was very nice and helpful. Great service! At first we didn’t find anything that we really liked and then Monique said that she wanted to show us one more thing. Turned out to be great suggestion and what we were looking for. Thanks again to Monique!

Friendly staff. A bit of a wait but the store was a little busy.

Jen at the Fort Worth store was EXTREMELY helpful and sweet!! made the whole process so seamless and easy!! Will definitely buy with her again!

Professional, courteous and helpful. Made the process enjoyable.

Just purchased a sofa/love seat..Hopefully a is delivered well and be good to go. Mr. Charlie was friendly and patient with us

Jordan was very helpful, and knowledgeable. Made for a very pleasant visit. Look forward to returning in the future.

We had a great experience with Charlie today! He was very nice and knowledgeable. He answered all of our questions and we had a lot since this was our first time buying a complete bedroom set. I would highly recommend Ashley furniture for all of your furnishings!!

Staff was helpful and the selection was great. We shopped several stores and ended up purchasing here.

Jordan and Ryan were very knowledgeable. They went over and beyond to ensure all of our needs were met. Just a FYI if you go to the store your mattress buying experience will be unmatched. Thanks guys!

Rudy was great he found me the perfect purchase I needed bin my budget

Employees were very attentive and had knowledge about their products and got the deal done expeditiously with no haggling.

Deanna was a huge help today in finding exactly what we needed to furnish a couple of rooms in our home. We went into Ashley with measurements & a little bit of an idea, but not knowing exactly what we wanted. Deanna showed us a variety of options that fit our needs. Can’t wait to have the furniture delivered & see these rooms come together. Thanks Deanna & Ashley Furniture!

Liz was very helpful. We found what we wanted.

Great location Charlie Tran was great with helping me find everything i needed

Shopping experience was a breeze and our assistant was very knowledgeable. Delivery was also quick and easy!

The salesman was very professional. He worked to get the best prices for us.

My updates til time of drop off was good. Drivers called they were on their way. Once they arrived they were courteous and polite. They did a good job. Thank you Ashley delivery guys

Joseph was very helpful and nice to my elder mother.

Monique was very helpful.

I was very disappointed with my service. I found a beautiful sofa that I was very interested in. It didn’t show the monthly payments so I asked a salesman if I would be able to make monthly payments because there wasn’t one showing. He said yes, you can finance everything here. I filled out an online application and was told by the salesman that I was approved for $8,000. We went to a table where I initialed and signed some papers. He then pulled up a picture of the sofa we looked at and it was not the 3 seater we looked at, it was a loveseat, a two seater. I told him that isn’t the sofa I saw it had 3 seats. He tried telling me that 2 seater was what we looked at. Well, something told me to take a picture of that 3 seater sofa. I showed him the picture I took and he then said, yea we don’t have that one. I was upset and was ready to leave! He asked if I’d like to see something else. I was willing to give it another try and went to look around. I saw another sofa I liked and called him over. He came and said this one is $1,400, to lower the price, I asked if I could just get the sofa. He said this set is discontinued and that I would have to buy the whole set. I told him to just cancel everything. He said he’d try to find me something to give him a few days and gave me his card. I said ok but I’m not sure I want to do business with him now. He made Ashley Furniture look bad, as far as I’m concerned and I love Ashley Furniture’s furniture 🙁

Went in to look around at a couple things. Rudy greeted me and was helpful but not pushy. But!! I found a couple of clearance decor items ($4.99 each) and it took 10 minutes and at least as many initials/signatures on about 10 pieces of paper - including showing my drivers license and waiting on a manager’s approval (twice!) to purchase them!! RIDICULOUS!!! If it’s that difficult to spend $10 imagine what a large purchase would take! NO THANKS!

Ryan went over and beyond with making sure that I had a better Ashley experience!!!! I was disheartened about using Ashley again from all the issues I have had with new furniture.. but Ryan to the rescue!!! Corporate CSR Jessica made sure my account was credited so that Ryan could get my family taken care of! Thanks to all that has helped turn this around!!

Was great.. got what we wanted.. was great experience..

Charlie was very helpful. Amazing customer service! Funny! Definitely will be back and ask for him.

Jordan was very nice, and had answers to all my questions. He also gave me space!!

The experience was excellent! Corey was very experienced and professional in understanding our needs.

We were immediately greeted and were able to walk around till we had any questions. We then tested out mattresses and Ryan was awesome at showing us different options

I highly recommend asking for Leah! Leah was incredibly helpful in guiding us through the process and helping us make decisions.

Fast easy service!

Go see Jen! She is amazing and sweet too! We told her what we were looking for and she took us right to it. None of that business of showing things you weren’t interested in.

Super easy and great communication!

Ryan was very helpful and got our order in quickly over the phone and we were able to pick up at the warehouse within the hour. We appreciate the prompt service from Ryan and the quick pick up option.

I loved my experience at Ashley located on Citylake. Jen was very knowledgeable and helpful. I will definitely be back to buy more pieces.

Great customer service. Jordan was helpful when needed and gave me space when not.

The gentleman who helped me was awesome. I will come back every time

Wonderful service. I was greeted as soon as I walked through the door. He helped me browse and told me about every single bed room set I looked at. I told him what I wanted and he took me straight to what I asked for. Some of the sets were pricey but they looked worth it. The quality of the furniture is great and I liked the set I chose. I wasn’t even planning on making a decision yet but they have multiple options to lease the furniture with no interest, so I went with it. Glad I chose Ashley’s.

Helpful, easy and quick delivery!

Mr. Thomas was a great help with my order. Really appreciate his help

The best part: they keep their word. They had the product we wanted at a good price.

All good!

Amazing customer service, Great prices and Reasonable financing options ...

Go and see Jenny for all of your furniture needs! She was super knowledgeable and made the process a breeze.

Leah was awesome! Friendly never pushy and just a great person.

I came in a few days prior to purchasing my furniture, and Jen was available to help me. I told her what I wanted and set up an appointment for a few days later. She messaged back-and-forth with me for a few days and she helped me design the most awesome living room for my children and I. I am so thankful for her and will use her every time I come back.

My husband and I had a wonderful time with Mr. Charlie Tran. He was so helpful with our selections we made. Every time we shop at Ashley Store, we will ask for Mr. Charlie.❤️

Great experience. Thomas did a fantastic job showing us all the different features of all the couches.

The staff was professional, courteous and experienced. Great choice made today at a reasonable price.

Jenny was so helpful. We have a tricky living room and for months we’ve been looking for the right set up and she nailed it. She even took the time to draw out our living room and showed us different ways we can set up the furniture. We had our two year old with us and she went as far as setting up things to entertain him while we shopped around. Can’t say enough good things about her!

I usually don't write a review but I has to for this company. This has been my worst experience with a furniture store. I wish I could give then 0 stars. We purchased a bedroom set last July and paid over $10000 cash and still do not have all of the parts to our bed. We have called many times and talked to a countless number of people but they all have sent the wrong parts. Finally two weeks ago we went back to the store in Fort Worth and showed them a picture of what we needed so we can finally have a complete bed. They contacted a member of management to have them message me. The next day I received a message from Ashley to complete the order for the missing items. The order was for 4 post necks and 4 post tops. When we received the order over the weekend we only received half of the order 2 necks and 2 tops. When I just tries to talk to someone they said they could not send a parts order because it's been over a year and the warranty has expired. When I ask for a corporate number or to speak to a manager I was told that they could not transfer me to a manager. This is by far the worst experience and customer service. You have lost a customer.

We walked in and Leah met us at the door, we told her what we were after and she took us straight there. She as very knowledgeable regarding the furniture and purchasing. She gave us a quote and we left to have lunch I called and said we would like to purchase the item and came back to the store asked for her and she came out took our info and did all the paperwork. It was such a nice experience there was no rushing or pushing. We may have to go back and visit with her another day for some other things we liked.

Quick, and Easy. I was surprised with how fast I got my items loaded and out of there.

All these people who post no pressure are bought!! we couldn’t even get in the door without Russel stating we aren’t allowed to walk around with him standing with us! F this place! going across the street

I received excellent service at the Arlington store. I found what I was looking for and Koshia was very helpful.

The individuals I've been dealing with have kept me waiting and dragging things along all this time. For a long time no one has called me or arrived here to fix the chair's damages;even though I mentioned it after delivery. I never expected this from a reputable company!!

So I had a great experience shopping with Ashley Homestore. Jordan was our salesman. The whole interaction was great, except for the fact that I tried to get in touch with him for a past credit, that he was supposed to be researching. He never responded and never called me back. The furniture is beautiful, a little pricey, but I love it nonetheless. They are happy to make money off of you, but won't respond when you reach out to them.

Thomas was the greatest. Showed us around what we wanted to see, then let us do our own thing. No pressure but a great help!

Alex was awesome. Liz did a great job on the demonstration along with calling some fella over that was about 6-6'1" to be a guinea pig for us. Monique was a big help also. My thanks to all. Now for the down side. Liz and Monique both tried the pressure sell and the "Here today gone tomorrow. Invest now or regret later.". I refused to buy into that. Watch out for that. And the you can get it today we can do in house financing. My hats off to Alex and the manager. There was no pressure and they LISTENED to what I was saying and they acted on it. I want to thank all of you for your time and assistance. Jen I still say ya ought to sell that tile with the rug you know what I mean.

Staff was great and not too pushy, they had a large selection so we found something we are happy with.

Bought a table and a couch set a few years ago, and the furniture is great. Bought the warranty for both and tried to use it and the warranties have 1,000 terms and conditions and cover nothing. Furniture is good/great, the warranties are absolute trash and a waste of money.

In and out of the store within an hour with a new couch. They had exactly what we were looking for! Such a painless process. Thank you guys so much!

Ryan very helpful and knowledgeable about the product!

Its been over a month and we have not received a refund when they failed to deliver our sofa. We have spoken to no less than 5 different people across the company. We received different stories from each. They promised a refund in 5 days. Legal proceedings are our next step. Buyer beware.

Great Customer Service and Support

Excellent Experience at Ashley’s today. Our sales rep, Cori, was the best. Thanks Ashley’s

This place is a scam. First off, I am a Quality Engineer by profession. I take products (Aerospace) and ensure they are what they’re supposed to be. Last month my wife and i go into Ashley Ft Worth, Hulen area, and find furniture we like. We sat in it, tested its functionality, liked it, bought it. Conveniently the “didnt have it in stock” and it would have to be delivered for free. We agreed. It came. Had the same color. Had the same stitching. Had the same name. But……the material and cushioning are different. Its stiff as a board, rigid, and not the same. Its as though what they sell from the showroom floor and what is manufactured and delivered are different. Completely different in fact. Yes, we realize what is on the showroom floor is worn in by customers, but its more than that. This material is different. My guess is that if we took a material sample from the two sets (one from the showroom, one from ours) and had a comparative analysis performed, theyd be completely different. Be very careful that you do not take delivery of what shows up at your door until you verify that it is actually the same in all aspects to what you seen and felt on the showroom floor. SCAM! Called the number they gave me and was told “we don’t handle issues with tue comfort of the furniture”……. First, its NOT just a comfort issue. What you delivered has different material, different cushioning, etc. Its built different!!

Ask for Jen. Hands down, the best experience working with her. Very friendly and not too pushy, allows you to shop at your own pace. She is very knowledgeable about Ashley’s products and super oriented with the store and its stock.

Our salesman Cori was courteous, knowledgeable, and helped us zoom right in on what we were looking for!! It was a pleasure doing business at Ashley.

Jenn at the Hulen Ashley’s was phenomenal. Made the experience flawless even with dealing with our indecisiveness. Could not have been luckier to have her as our rep. The store has a large selection and raw pricing is fairly comparable to even ikea with what is noticeably much higher quality and features in a couch. Loved it. Highly recommend

Answered all our questions promptly. If delivery goes as smoothly as purchase you will have a 100% sale Thanks. Jerry

Randall was very helpful and courteous. Will always buy fury at Ashleys

Friendly and professional in what they do. Found the perfect furniture for my living room with an affordable price!

Very knowledgeable, understanding and had a great deal of patience with me. I've shopped at Ashley before and the experience just keeps getting better.

Jen Gentry was the best! She made the experience very pleasant and fast too. She was very thorough in ensuring we loved what we picked and answered all our questions. She also made sure we were ordering the correct items and double checked everything. She was not pushy and so pleasant to work with. Thanks again Jen!

The young man who assisted me was very knowledgeable of the products and knew where to guide me after understanding my budget & particular preference. I ended up with good quality furniture for a great price, thanks.

Customer Service started as soon as I walked through the front door. Cori greeted us, asked if we needed help and offered us a drink. He checked on us throughout the entire time we were there. Very pleased with my purchases. Will return. Awesome staff!!

UPDATE: customer service sucks. That’s the only way to express our extreme dissatisfaction with the quality of service we have received to remedy a manufacturing defect on our dining table. The holes do not align, so the table’s supports are not secured. It’s now been 2 weeks, several phone calls later, they still haven’t scheduled a tech. They called me this afternoon to “get photos” which I had sent 10 days ago. They make you text them at some random phone number and no one ever knows what’s going on. If this isn’t remedied soon, I am going to have to dispute this off the card for services not rendered and have someone come pick this table up. So incredibly disappointing. —— Excellent excellent EXCELLENT selection! After searching high and low at many stores including Living Spaces, Pottery Barn, West Elm, Havertys, etc. we walked into Ashley and immediately found the perfect dining set. Our associate listened to our wants and we bought the second table she showed us.

Loved the environment! The costumer service was great ! Joseph took care of my and I will definitely be back .

Experience at the store was very pleasant, courteous, and fast. So was the delivery!

Professional and polite...

Leah was very helpful and friendly. We were promptly greeted, and we did not feel like we were pressured whatsoever.

Thanks for everything Ryan!

Joseph was very helpful without being pushy. He offered to guide me through my selection, or allow me to look myself, no pressure. He was very professional.

I was able to walk around the store and look for what I needed and Joseph would always come to check to see if I had any questions.

I will never shop at Ashley’s again. No communication at all. They took off two items that they had charged me for with no phone to why. Having contracting someone else, that person had told me that it was taking off and I needed to call the store. I called the store see real times then finally got a hold of someone when I said I wanted to order something new. They told me I was given store credit but still no one had called to tell me this. I finally got my money back.

STOP AND ASK FOR CHARLIE, very knowledgeable man. He knew exactly what I needed with a couple questions. I bought a mattress and wanted to look at other stores to make sure I was making the right choice but that was a waste of gas because Charlie had the best deal. He will take care of you.

The sales team was very knowledgeable in helping guide us to the right mattress and bed frame. Ryan and Craig were both amazing! Could not recommend them more

Russel was great, he explained things thoroughly and was genuine in how he talked with us. A lot of times you get salesman who are like robots. We initially had another salesman helping us but when we decided to purchase a certain sectional, he lost interest in us as customers. He stated that he would be back in "2” minutes and we ended up waiting for 15. I had to go find him and that’s when he got russel to help us. I work in sales as well, and the way that the first salesman handled things was unprofessional as it didn’t take the customers time into consideration. Overall i wills go back to Ashley Furniture but would ask for Russel, he did a great job!

Jenny was great and made our buying process fast and easy

Found exactly what I was looking for and great bargains also thanks to Leah's expert assistance.

Rudy was top notch!! Fantasy job

There are not enough good words to say about our visit at the Ashley Store on City Lake Blvd. Our sales person was Liz Cruz. She is fantastic. Liz made our visit there very pleasurable. Liz was very professional, friendly, and a joy to work with. She explained everything to us as we went,and made sure we understood. We tried online. Decided to go to the store instead. Best decision we could have made. Thank you Liz for everything. Judy Egner & Alfred Sheffield

We have been scammed by this store! It’s been literally a year with an open service request for a living room set that they sent defective! It’s white yet it was delivered without packaging with many stains and a bulging nail that is so hazardous!! In top of everything we already bought a warranty which was totally useless, to end up with a note that the case is closed. We’ve paid tons of many for the worst service ever!! The nail is still pointing outwards and nobody fixed it yet if the store cares about its customers safety! This store deserves zero stars!! They want you to give up in their service and warranty until you ditch your furniture in the trash!

I am happy. That Monique found a program to work with me. Great plan and lovely people. I always buy Ashley products. Been needing a new mattress. Now I can sleep in comfort.

Very great salesperson

Great experience. Jen was wonderful. Would come back. Jen made it all happen.

Had a great experience shopping for a sofa solution at the Fort Worth location. Leah was incredibly informed about all of the available options and stuck with us until we found the perfect solution.

Excellent service

I want to thank Liz for helping us find the couches we were really needing. She made the experience stress free and easy.

I was able to find something I liked and was out of the store in about an hour or maybe less. Pickup from the warehouse was as seamless as ordering them in the store too!

I don’t remember his name, not sure if it was Cory, but he helped me get approved for a 2 piece furniture and a new mattress! If you are in need of something and don’t know where to go, go heeeree!! You will get quality and good monthly payments.

Ryan really helped us to understand what we were purchasing and how it would work with what we currently have.

Mr. Alex was very helpful & pleasant. He helped me with my order; got me in & out within 30 minutes. I appreciate him😇

Did a great job, courteous and understanding, and had a lot of patience. Really liked it so much.

Jen was wonderful! Very friendly and professional as well as the manager!

I did not give five stars because the salespeople had some problems with the printer and the computer, so it took a long time to check out. Other than that my experience was good, salesman was great and the lady who was trying to check me out was very nice and very apologetic for the problems. I am still waiting on the furniture to be delivered, probably will be later this week.

Ask for Leah! She was knowledgeable, listened and make excellent suggestions without any pressure. Wonderful sales person!

Exceptional staff and service. Quality products, a place to go shopping you will never be disappointed.

Great service and knowledge!

Great experience with Monique. She was very knowledgeable and understood what I was looking for. I was in and out very quickly!

Joshua was so helpful with assisting me to make decisions without being a pushy sales person. He was polite, friendly and courteous! I will be recommending him to others!

There’s nothing good about this place or the furniture. Don’t waste your money or your time. They’ll deliver the wrong furniture then the drivers will get annoyed that you’re making them take it out of the house. They won’t show up when scheduled. If you need a repair they won’t show up at all. Ashley’s is a horrible company.

Craig our sales person did a fantastic job! No pressure, no hassle and we got exactly what we wanted. Fast and easy. Thanks!

Ft.worth Ashley's are friendly, knowledgeable and ready to help you sleep better. Thank you

Very Friendly and Helpful. Monique was great!

Ryan is a great salesman

Jenny is the best! Be sure to ask for her! Furniture is amazing!

Wonderful, knowledgeable and , courteous Monique Livingston made a great impression for your company! I will be shopping with Ashley’s again!

After searching everywhere online (Amazon, Wayfair, PotteryBarn, Overstock, WestElm, CB2, Frontgate, Perigold etc), I found the perfect, patio furniture, with luxuriously plush (5” thick”!) cushions and MINIMAL assembly required when I got it home!! It was even priced lower than any other patio furniture I looked at that had paper-thin cushions and that were so low to the ground, that it looked like furniture built for kids. Thank you Ashley!

Great experience. Our sales rep, Alex, was super helpful.

Great experience, Joseph was great we will be back

Craig was great helping me with furniture. Ryan did an excellent job showing me the different comfort with different mattresses. Great job guys.

Rudy was amazing. Introduced himself at the door. Did not hover, but was close when we had had questions. Made the sale. We are replacing the couch we bought in 1985

Computer system is down. Paid cash for a coffee table and two end tables (floor stock) on Sunday and, Wednesday, still have not been able to take them home yet. They keep telling me that they have no way to “check it out” of their inventory. Have not had any trouble with the other items (couch and chair) that I have bought, so far. They are supposed to be delivered on Friday for a delivery fee of $199.00. Could quite possibly be the last purchase from Ashley I ever make.

Salesman was nice and helpful but the systems were down and they couldn’t put in the order for a few days. Payment info came to me that weekend and I paid. I have not gotten a delivery date. I called the store and they didn’t answer the phone and the message said that I needed to text. I did text and they did answer and said that all systems were down and they would reschedule delivery. I told them that I never got an initial delivery date and why were the systems up to get my payment and not a delivery date. Still waiting.

Thomas was very informative and patient with us, as we were shopping with 18 month twins. Great customer service.

Excellent customer service.

Totally over priced.

Biggest complaint was the system being down therefore I was not able to use my Ashley Card. Would have been okay if there was an option to use my Ashley Card in the emailed link I received to complete my purchase. Unable to call the store during this time, which I assume was due to system being down. Now that I have paid my invoice, no telling how long I might have to wait to get delivery scheduled. Makes it very frustrating.

Great shopping experience with Decorious and the whole staff!

Don’t shop at Ashley’s furniture store. I had bought a recliner,the day it was delivered I called them to say the chair was defective and said I would like the chair replaced they sent two different guys out to look at it tinker with it and said it’s fixed. It is not fixed and I am angry that they put me off time and time again.I always bought from them but never again!!!😡🤬I really would not give them any stars!!

Customer service was great! I personally have never been in this store and Jen made the experience fun and easy! We came in to buy two living room sets and Jen explained how the prices were and so forth. She let me and my husband explore and came back and checked on us. She was knowledgeable and patient with us.

Never received my order that I made in 2021. Its been 2 year. The pandemic is no longer an excuse. These ppl will steal ur money and then forget about you. Dont buy here. ZERO stars

I was very unhappy with my most recent experience particularly dealing with the financing portion of the transaction

Awesome service and can’t wait to go back for more Furniiture.

Great service and attention to detail.

Ryan O helped us once again find the perfect piece of furniture for our home. He takes such care in showing us everything that may possibly meet our needs. The attention to detail is awesome. This is now officially our store ! Thanks Ryan from Ashley’s

The young lady who helped my mother was awesome. Give her a raise

Ashley furniture is such a great company to purchase from! Joseph Miles was so awesome and so patient with us yesterday as we went through everything we wanted and needed. He is truly a blessing, I’m so excited to receive our furniture, and I’m glad that our purchase will help a person in need as well! Thanks Ashley Home Furniture!

My sale personJoseph, his customer service was awesome.

Alex was great very patient while I tried to look at every display of living room furniture he was very educated about store policies it was easy to find what I wanted and needed for my family I will gladly return to shop with Alex he's the best a very respectful young man

Store was not very busy. Sales person Leah greeted us at the door and let us meander through the store. Once we found what we wanted we asked her to come over. The price for the coffee table set we got was fair and the merchandise was nice. The check out process was quick and painless. We opted to pick up the tables at their local warehouse which was about 8 miles away. Checked in at the warehouse and it took them about 30 minutes to get our tables.

Very good experience. Your employee was very pleasant and helpful.

Monique was very helpful and attentive to our needs. We told her what we needed and the styles that we liked and she took us directly to what we had in mind for all of our furniture. Couldn't have asked for better assistance

Great service very happy!

Great service!! Alex was the best

The young lady who helped us was Liz Cruz. She was amazing.

Received our bunkbed with missing and broken pieces. Trying to get ahold of someone and having no luck . Update : We just received the parts again and received the wrong ones again !!!!!

Friendly, helpful, and professional staff at the Fort Worth location. Jenny was amazing!

Joseph Miles was the perfect gentlemen to coordinate what we were looking for and knowledge of a true specialist. Thank you for a great day of getting prepared for our new house.

Salvador was a great salesman. Very knowledgeable and showed us multiple items in different price points. He even stay after the store closed to help us and get us checked out. We will be shopping there again.

We came in just to look around and did not have intention to buy anything. We have fun looking around at all those massive selections of furniture and me ending up buying an 8 sitter dining set and a recliner. Our retail store associate, Salvador Martinez was very helpful and informative. He should get the employee of the month award. Ashley Furnitures you rock!!!

Great service awesome help

Paid $500 for delivery. Furniture was supposed to have gotten delivered Saturday 05/20, day of delivery I’m told it’s being sent to an incorrect address. Delivery gets reschedule for today, Wednesday, delivery guys show up with one wrong item, another item missing, and only one of 3 items purchased was delivered correctly, however, it’s stained and there’s marks on it everywhere. Delivery drivers were not at fault, I saw them install it and they were great, and were quick to get me on the phone with their delivery team about the issue however, there was nothing they could do seeing how the mess up was from the store. Still waiting on a call from the store’s delivery team in charge and manager.

Jen and Jordan has been nothing but great and patient with us on finding the perfect furniture we were looking for. They made sure we were aware of promotions and discounts. Absolutely great customer service

Good service. Proper attention to my shopping, and knew the answers to my questions.

Excellent customer service.

Great service and super prices 😁

Charlie took great care of me and helped me find exactly what I wanted in minutes! He didn’t try to pressure me into buying anything, and he made the whole process super easy. Also, the payment options were way more affordable than I expected!

Kind and not pushy sales reps

The sale associate that assisted us was on point showed us what we needed and did not hover us or pressure us into buying anything we selected what we wanted but he was very insightful and detailed

Alex delivered great customer service and was very knowledgeable about the products.

Last time I got furniture from someplace else I regretted it. It was the same quality as Ashley's but much more expensive. I love how affordable Ashley Furniture is and it is great quality. We have purchased furniture many times from Ashley Furniture and this time did not disappount. Jen G was seriously the best. She was so helpful, not pushy at all, gave me space, but at the same time was available when I needed her. She was so patient with me as I moved stuff around to see it with other furniture. I had my husband and 4 kids with me. She gave my kids something to color and I Love everything I picked out.

Great customer service by Leah she was extremely helpful.

Ryan was absolutely awesome and tried to work with us as best as he could. Thank you for the help Ryan. Ashley was the issue itself though. Prices approaching almost 4000$+ for a sectional. That’s completely outrageous. I’m sorry that we couldn’t do a reservation, but clearly we are not the clientele that Ashley wants. I don’t see how they get very many sales having exorbitant prices like that.

This was a great experience! Everyone was so helpful but I did not feel pressured to buy anything. Cory was my sales person and he helped me find what I needed. Thank you to all of you! I highly recommend this store.

Great experience

GREART

Have a lot of options

I would give them no stars if possible. ordered unassembled loveseat end of Feb and it was delivered a few days later. the loveseat was incomplete-- missing the back, hardware and feet. After many hours/days on the phone, finally scheduled an exchange. Delivered March 30----exact incomplete order as before. I spoke to E-team rep I ordered from and he sent an email approving return and refund. He has sent 2x. Still do not have refund or item picked up. Spent more time with customer service and have been told by 2 different sources that a supervisor would call. the last time told this was 2weeks ago.

Jordan was so knowledgeable about the products here and he busted his butt to get me the best deal on a new Tempur-Pedic mattress. He never sugar coated anything and if he himself didn’t have the answer his team was helpful on getting him the information. Great overall staff. If you’re looking for any home furnishings, Jordan is your guy!

Sold me a mattress and mattress cover saying I would have 90 days to try it out. Upon trying to swap out the mattress they told me there is no 90 warranty and they there is nothing I can do. This is wrong.

We went in the store to get an idea of what we liked, “just looking and had no intention of buying today” and stated it very clearly. Multiple times. A sales associate hounded us and followed us around the store. It was very uncomfortable. We let him know several times we we’re just looking… he kept offering discounts for today and was trailing about 50 feet behind us the whole time. It was hard to look around being constantly followed. It was a poor experience.

I came in 20 minutes before closing with two simple questions. I was immediately told to leave and return tomorrow without a chance to speak. When I tried to respond, I was told, “It's been a long day.” My questions could have been answered in 5 minutes—weird experience. I recommend going to a different Ashlys or furniture store where they ask you how they can help. 🤷🏽‍♂️

Salvador was excellent and found exactly what I needed at a reasonable cost.

Liz was a wonderful sales associate! I came and I had my sofa and everything I needed in less than 25 minutes. Highly recommend!

I will never buy from Ashley furniture again. And wouldn't recommend Ashley furniture to any of my friends or family.

Craig was nice and very informative. No high pressure and we were happy that the delivery window was reasonable. Clean store.

We love our couch. Delivery was amazing. Thank you!!

Liz was absolutely amazing! We weren’t sure exactly what we needed since we were downsizing, Liz was so patient and helped us find everything we needed. As Realtors, we will definitely tell our clients to visit Ashley and ask for Liz.

Great Joseph was awesome

Had great service and selection. We found exactly what we we're looking for.

Our salesman was Jordan. He was a professional throughout our purchase. He went above and beyond, while giving us our privacy at the same time. That is a big plus while you take your time to make the perfect choice, and decision without the salesperson breathing down your back. He fully explained the information we requested with the complete details, and information we needed to know in order to make a decisive choice. He was very patient with us, as we liked 3 pieces of furniture. We finally made our decision on which piece to purchase. We are extremely happy that he was the one who helped us with our final decision. Can’t wait for our furniture to arrive. We chose the White Glove Delivery. I highly recommend Ashley’s Furniture in Fort Worth, TX 76132, and ask for Jordan. He will not disappoint you.

It was a quick process and the employee who helped out my husband and I was very nice! He got back to us right away when we asked some questions over text.

Decorous was an awesome salesman.

Alex was super helpful and pointed me to the perfect couch for my small apartment! Buying process was quick and easy, explained everything I needed to know and even got the couch a little cheaper than I thought!

Ryan is the man!

My experience at Ashley furniture was excellent my sales person Salvador is a experienced sales person he knows his furniture every question I asked him about the couches I looked at was answered with confidence and made me and my family feel at home he was very respectful and Salvador made sure me and my family was taken care of and that's the reason why I will be back to buy a kitchen table and a couple more beds and a few other house hold things. I feel that Ashley furniture has a great and a experienced sales person working for them A sales person like Salvador who treats his customers (clients) with lots of respect and makes them feel knowledgeable and confident that the furniture they are buying is worth every penny.he is one in a million sales person...please don't ever let him go

Jen was so helpful!

Very friendly and helpful staff. They offer help but aren’t attached to your hip as you look.

See Ryan O’Neal for your mattress needs and or furniture. He is very knowledgeable!! And will have you out quickly without trying to pick your brains and will give you a lot of options rather than just trying to get you to buy something expensive.

Nice furniture store.

Everything went fine. Salesman was courteous and knowledgeable.

This is actually a "0" star experience! I purchased a dining set online as a gift. The recipients don't really like the quality of the item, AND it is defective - we are unable to fully assemble it. I am now on week 2 of trying to return the item. I keep being told that if i don't prove it's defective, I can't return it. Turns out, to no one's surprise, I can return it regardless, but they won't cover the shipping unless I document the defect, and I can't return it in the store. Shipping this back would cost more than the item! So, I tried to go through their "defective item" return process, and........ there has been no acknowledgment of receipt of the email with the pics and the return request, despite the fact that I have emailed the customer service agent and their general CS email addy multiple times. Save yourself the headache and go elsewhere.

Sales person, Lisa, was great, friendly and courteous. Ask waht we were needing and took us straight to the furniture which we purchased. She was very helpful, explained everything and whuzzed us through the purchase. Thanks go ti her for everything

Great! Prompt delivery. The delivery team polite and friendly. Thanks !

I purchased a few items from Ryan at this location on 1/29/23 and was asked to "sign" a few things. After returning home, I see a $400 extra charge for a "warranty". I filed a complaint and request for reimbursement immediately, I was told to file a claim with the refund company, but it has been 10 weeks and I still don't have my money back. Every week I am told it will be another week. I have reached out on Twitter with no response. Now they say there is a "new" refund claim # pending. Do NOT buy from this company at all!

Thomas was very informative, and took his time to get us the best deal. Happy I went in, instead of ordering online.

Craig did a fabulous job helping me with the items I needed for our new home.

Alex helped us out and did such an amazing job. He had the perfect eye for design and color schemes and made furnishing our entire house effortless. Externality knowledgeable and creative.

Went in, & Craig approached us introduced himself and what he has to offer, Craig let us do our thing in the store, I grabbed him when we made our decision, Craig calculated everything listened to what we wanted and we walked out w the couch I have been eyeing for awhile. He had a delivery date to when I’ll receive my lovely beautiful couch. Simple easy. In and out literally. That name craig is usually attached to a cool a** dude, Craig the salesman at Ashley’s furniture is cool as hell!

Our service with Ashley's was wonderful the sales lady that helped us was so knowledgeable and quickly helped us find exactly what we needed and was able to find the best price for us truly appreciate it

Alex was very personal and helpful helping me find the right sofa couch for our lake house.he was very professional and patient with me!

I bought a new dinning table paid in full. When delivered table has scuffs. All the chairs have scuffs as well. Sadly my intelligent wife sign on it and now we are stuck with something brand new that is damage. Worst place to shop for furniture. Never will i buy from this place again. What i can explain to myself is how, are they ok with delivering brand new furniture so beat up. Hope it saves some one some trouble

Timely very and friendly

Very knowledgeable sales staff.

Zero on customer satisfaction. Bought in Nov. Finally deliver in late Jan...After using..realized recliner wld not release and go down without crawling off of chair..then forcing it down. Tried for 2 weeks to get help..they say someone will contact for appt..but NOT!!!..am disgusted and have given up on calling repeatedly!!! I am 80 yrs. old And this has caused my knee to be in constant pain...so 😞 disappointed.

Joseph was a great assistant and helped me get exactly what I wanted.

Great experience! Always loved their furniture. Customer service was awesome!

We met sales associate Liz on Saturday looking at reclining sofas. We went back Sunday afternoon. Not only did we finally decide on a cozy sofa recliner set, but we were able to add a nice couch too. Thanks Liz for working with us on pricing and giving us choices. Kudos to Ashley Furniture Fort Worth

Alex was great! We appreciate the terrific service!

I worked with Craig Stone and he did an excellent job on helping me find what I wanted for my new home . He wasn't a pushy sales guy ! Definitely going back to see him .

Joseph was amazing to work with.

Rudy was great!! warehouse pick up was ok

So disappointed in this store. My daughter moved into her new apartment and her first big purchase was a couch from Ashley’s. Delivery came dropped off the couch and rushed out before she had a chance to look it over. One of the cushions has a big stain that looks like it had gotten wet. We called the store and they told us there is nothing they can do then she offered me a $34 gift card. I had to ask her to repeat herself because I thought I heard wrong. Stay away from Ashley’s Furniture they are a horrible company. Their customer service is nonexistent. Save yourself the agony please!

The salesperson was very nice and patient with me. He made everything easy

Friendly employees and super service

Jordan was very helpful in the entire process of purchasing our couches. He explained everything very well on the delivery process.

Professional

Thomas and Rudy were absolutely amazing. They were very professional but also personable. They allowed us to look around but made an incredible effort making sure we were ok. They did everything they could to make sure we had everything we needed and that our shopping experience was the best.

Liked shopping at Ashley's. They gave a very competitive price and the furniture is n made in USA vs china.

Monique was very professional and selected the right sofa sleeper and love seat for me

Very professional and personable employees

Wish I could give ZERO stars. We have had the absolute worst experience with our nearly 7k bedroom set and mattress purchase. The company refuses to acknowledge that the mattress their sales rep sold us does NOT go with the bed set we selected. He steered us in the direction of an adjustable base and mattress (he owns it, it's amazing, etc..). We liked it and asked specifically how it would work with the bed frame we chose. "Oh the adjustable base will just drop in and sit flush." was Fred's response. Well, months later when the delivery driver finally delivered the bed and saw the mattress we had, he said, "they should have never sold these items together. They do not go together." We have been dealing with the run around ever since. Ashley's response is that bed height is not a manufacturer defect. We have photos that show what it looked like in the showroom vs our room. MAJOR difference. AND we have to hurdle into bed. NOT KIDDING, it is BEYOND ridiculous! I cannot even calculate the number of calls, emails, photos, I have wasted trying to just get someone to make it right. They won't give a full refund and just come pick it all up either. Photos show bed in our room vs in showroom. LIES. DECEPTIVE SALES PRACTICES. TERRIBLE CUSTOMER SERVICE.

I was told that the mattress would come in a box only to show up at the warehouse with a mattress out of the box. It made it very difficult for me to take it home since I drive a sedan.

Absolutely love the furniture, and I would recommend anyone to visit and to meet Joseph Miles because he is an exceptional person.

Jenny was great. Went above and beyond.

Jenny was awesome! Very helpful but never pushy. Can’t wait for our new furniture to be delivered!!!

My experience with Ashley furniture has been limited to one (and believe me when I say last) purchase I made through the online website. Unfortunately, that was a nightmare as I received a heavily damaged item and had to go through their hellaciously frustrating return process which I might add greatly benefits the online company but most certainly not the customer. The customer service representative was rude and gave me the bare minimum information about details of the return policy until I had to pry it out of her with more questions. Thankfully my experience in store was a completely different story. I was promptly greeted by a store associate who proceeded to help me procure and arrange for the shipping of the same item that I had been sent damaged. I even received a price match for my damaged item. I'm very satisfied with the service I received and plan to just go into this store in person for all my future household needs Going forward.

It was excellent.

Joseph is a 1st class salesman! Very knowledgeable and so helpful to fit your needs.

Great selection of furniture

Craig was very helpful, friendly and efficient. Great experience!

Great customer service from Monique. She is awesome!!!!

I'll pick it up tomorrow. Easy and great!! Didn't even have to go to the store. FYI: I purchased furniture and 3 rugs at at another store in Oct 2022. I just received my last rug Wednesday last week. That's because I called them. Very upset with them.

Our salesman was very helpful and got us the best deal

Very nice, accommodating and professional.

As soon as we got there Liz asked us if we needed help, and explained the layout of the store. She then introduced us to Leah who was also super helpful and answered any questions that we had. Me and my boyfriend were JUST looking but they offered a deal we couldn't resist. They were both beyond our expectation. Thank you, you guys again!🥰